Solar Power – Non-Residential Consumers (Master-Sub Write Up) Background 1 Master-sub scheme is a metering arrangement whereby the common services consumption is a derived figure: • Master-meter measures overall electricity consumed by the building (i.e. both the individual units and the common services) • Sub-meters measure the usage of subtenant units. • Common services consumption is derived based on the master reading subtracted by the sub-meters reading. 2 The subtenant’s account can be non-contestable (NCC) or contestable (CC), but the master account must be NCC. Some example of buildings under the master-sub scheme are condominiums and commercial buildings. Solar installed on master-sub buildings 3 Currently, buildings under master-sub scheme can only install solar PV system on a caseby-case basis due to the existing SP’s IT system design for this scheme: • Any export of electricity would result in the lowering of the master readings, and therefore result in inaccurate computation of the common services load. • Problem would be further exacerbated if there is high level of solar injection, potentially result in negative consumption of the common services load. • The contestability status of the subtenants would lead to further complication as consumption of NCC accounts are estimated on alternate months (based on previous months’ actual reading). 4 As such, solar PV system can only be installed if the buildings meet the following criteria: • The amount of solar generated must not exceed the consumer’s consumption 1 at any point in time, as the current IT system is unable to register any export, and SP will also not make any payments. Solar owner will need to have a PPA with either the master or the subtenants (depending who consumes the solar) if they wish to receive any payment. • SP will also not be changing the master meter to a bi-directional meter. 1 If the subtenant installs solar PV system, the solar generation cannot exceed the subtenant’s consumption. If the master installs solar PV system, the solar generation cannot exceed their common services' load. Alternative solutions to sell-back solar energy 5 While EMA and SP are working to allow master-sub buildings to sell-back excess solar generation back to the grid, this can only be implemented in the longer horizon due to the time needed to review and make IT system changes. 6 As such, there are potentially two solutions: a) Connect the solar PV system directly to the SPPG substation: For this set up, the PV will be connected directly to the grid and be treated as a separate installation from the building. As there may be constraints in the network, there could be a limit to the amount of solar PV system that the network can support. Hence, solar owners are advised to consult SP before making their investment decisions. b) Connect the solar PV’s main switchboard to consumer’s main switchboard before connecting to the grid. For this to be implementable, the solar owner will need to seek permission / agreement from the building owner to install the solar PV’s main switchboard in the building’s consumer switch room (if there is sufficient space). This is a new solution and details can be found in Annex 1. Annex 1 Terms and Conditions for Solar PV installations direct connection to grid in existing building electrical installation taking LT supply from SPPG 1. The premise owner remains accountable for the premise’s electrical installation (including Solar PV main switchboard and any new solar PV installations in the premises) under the EI licence issued by EMA. The connection agreement between SP and the premise owner will need to be amended to reflect the additional responsibility of the new solar PV installation in the connection agreement. 2. It is building LEW’s responsibility to take charge all electrical equipment and accessories in the switchroom including PV switchboard etc, and the owner of the solar PV installation will need to: a. Enter into an agreement with the premise owner given that the Solar PV main switchboard will be installed in the premise owner’s switch room and the according space will be utilised for any associated metering equipment as well as the protection devices. b. Install the generation meter at the Solar PV main switchboard and for the meter to comply with technical specifications as specified under the Metering Code. 3. The premise owner and building LEW shall ensure the following safety requirements are adhered to: a. Limit the total PV capacity by the incoming service cable to the Solar PV main switchboard. The sum of the current for the Solar PV and incoming to consumer’s main intake switchboard shall not exceed the current carrying capacity of the cable for which the Solar PV is connected to. b. Ensure both the consumer’s main intake switchboard and the Solar PV main switchboard are located inside the same main LT switch room as shown in the above diagram. c. Provide electrical inter-tripping and anti-islanding between consumer’s main intake switchboard and Solar PV main switchboard to ensure that the PV system(s) will cease to energise in the event that there is a loss of permanent grid supply to the consumer’s main intake switchboard. Ensure clear boundary and segregation of connections between the building electrical and the solar PV installation(s). The cable from the solar PV system should be housed in a separate trunking to segregate connection between building and the solar PV installation. d. The building electrical installation and solar PV installation(s) must have a common earth as per SS638’s (Formerly CP5) requirements for LV installations. The earthing for both building electrical installation and PV electrical installation are required to be bonded together if they have erected theirs own earthing systems. e. Clear labelling / marking must be displayed on consumer’s main intake switchboard and Solar PV main switchboard to demarcate PV and LT connection. This is consistent with current PV submissions where clear labelling/marking must be displayed at both main intake switchboard and Solar PV main switchboard. f. Building’s LEW to ensure safety procedures/SOP in place to address the operation of the dual supply intakes and the normal and abnormal operating conditions (i.e. emergency) Ensure the PV installation(s) shall have anti-islanding features to ensure that the PV installation(s) will cease to energise in the event that there is a loss of grid supply and continue to remain de-energised until permanent grid supply is normalised. g. LEW to ensure the supply generated by PV to be connected at the Solar PV main switchboard directly to grid without bypassing the main incoming SPPG meter. This is to ensure that the customer load supply is taken from grid source only. There shall be no connection of any non-approved on-site loads at the Solar PV main switchboard. To avoid such scenarios, the building LEW and PV LEW shall make the following declaration during CS 1 submission. h. LEW to ensure that there is no unauthorised use of energy at Solar PV main switchboard i.e. illegal tapping of supply at PV board. 4. If the load account is closed, the PV installation(s) will need to be deenergized and the generation account(s) would need to be closed. The premise owner or building LEW shall inform EMC on the deregistration of the PV Installation(s). For decommissioning of PV installations only, the LEW is required to submit CS1 application to replace the switchboard so as to regularise the setup.

Empowering change SUSTAINABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Deputy Director from Finance, Investment Development, Jennifer Ong and Deputy Director of Electricity Operations, Jerome Choong at SP Group (SP). Jerome shares the extent of work behind the scenes that goes towards upholding Singapore’s electricity network reliability, while Jennifer elaborates on SP’s expansion into overseas markets. What does your job at SP entail? Jennifer: My team manages investments that support our renewable energy and integrated energy solutions offerings. In my role, I work closely with our China team to assess the profitability and feasibility of overseas projects that can help cities achieve carbon neutrality. Jerome: I lead a team of more than 50 engineers and technical officers to ensure reliable electricity supply to 1.6 million customers in Singapore. Besides ensuring the health of our electrical assets through monitoring and maintenance works, we also swiftly respond to supply interruptions at any time of the day. Deputy Director from Finance, Jennifer Ong (front row, left) with the SP China team. What is the most exciting aspect of your role? Jennifer: Venturing into unfamiliar territories and creating value for customers. We are at an exciting phase of energy transformation where SP plays a key role in shaping a low-carbon energy future. In the last three years, we have reduced more than 780,000 tonnes of carbon emissions. That’s equivalent to removing more than 700,000 cars off the road for a year! Jerome: As first responders, we need to think on our feet and rectify faults quickly before restoring supply from the grid. We have high standards of network performance to uphold. Based on the 2022 System Average Interruption Duration Index, a customer in Singapore experienced an average of only 11 seconds of electricity interruption in that year. I also enjoy training and coaching new team members, sharing with them expertise and knowledge that has been built through SP’s years of experience and track record! Deputy Director from Electricity Operations, Jerome Choong, with his team at a substation. Can you share one memorable experience from your time with SP Group? Jennifer: Before joining the Investment Development team, I was involved in securing the contract for Singapore’s first large-scale smart water meter programme for PUB in 2021. We faced intense competition and challenges during the process. There were many late-night calls with counterparts, but everyone pushed on with grit and determination. All that hard work paid off when we won the tender! Jerome: There are quite a few as we supported some of the high profile national-level events. These include the Youth Olympic Games, Trump-Kim Summit and Singapore’s General and Presidential Elections! We feel a strong sense of pride as the nation’s grid operator, responsible for keeping the lights on. What are the skills needed to excel in your job? Jennifer: Besides having a good foundation in corporate finance and investment, proficiency in Mandarin helps as we are expanding into the China market. Knowing how the Chinese market works is a big plus, too! Jerome: Besides problem-solving skills, we need to be strong team players. The complexity of our grid requires a collective effort to maintain world-class standards. We also collaborate with colleagues managing sustainability solutions to integrate renewable energy in our grid in a secure and optimal manner. Find out more about our career opportunities here: spgrp.sg/40quZJq TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment

Our Core, Our Future ANNUAL REPORT 2005 Singapore Power Annual Report 2005 1 Contents Chairman’s Statement 7 Board of Directors 10 Corporate Governance 14 Senior Management 18 Corporate Highlights 20 Group Financial Highlights 23 Operational Review 25 • Singapore Power At Home 25 – SP PowerGrid 27 – PowerGas 37 – SP Services 45 • Singapore Power Overseas 51 – SP AusNet 53 – Asia 59 Our People, Our Community 61 2 Singapore Power Annual Report 2005 Our Mission We provide reliable and efficient energy utility services to enhance the economy and the quality of life. Our Values Commitment We commit to creating value for our customers, our people and our shareholders. We uphold the highest standards of service and performance. Integrity We act with honesty. We practise the highest ethical standards. Passion We take pride and ownership in what we do. Teamwork We support, respect and trust each other. We continually learn, and share ideas and knowledge. Singapore Power Annual Report 2005 3 Our Core, Our Future “ Growth, new challenges and adaptability are symbolised in this ceramic wall mural (facing page). The pillars depict the strength which is gained from unity, while the concentric configurations, made up of separate pieces, represent the role that each person has to play in contributing to the whole. Like the individuals who make up the organisation, each piece is unique. ” By Mural Artist Hasan Zolkifly Rahim 4 Singapore Power Annual Report 2005 Wall mural of stoneware with gold ash glaze at Singapore Power Building Singapore Power Annual Report 2005 5 Building on our strengths, we continued to achieve significant progress on many fronts during FY2005. It was a very successful year — SP AusNet was simultaneously listed in Australia and Singapore; network performance improved, maintaining world-class standards; continued investments were made to enhance and expand our electricity and gas networks; partnerships with customers were deepened; and new service initiatives launched. 6 Singapore Power Annual Report 2005 Chairman’s Statement Our Core, Our Future We celebrated our 10th Anniversary during the year under review. It was a significant milestone for all of us at Singapore Power (SP), marking a decade of changes, challenges, and achievements. In the relatively short span of 10 years, we have seen the liberalisation of the electricity industry in Singapore and the transformation of the market to one that is based on competition. The restructuring of the industry and the new rules of a competitive electricity market have had a profound impact on the nature and structure of our business and organisation. We can be justifiably proud of our achievements and our evolution in the liberalised electricity sector. We have done this by strengthening and deepening our core capabilities and expertise to enhance our standing and performance. Today, we are the sole electricity and gas transmission and distribution company in Singapore. Our Australian subsidiary, SP AusNet, owns the sole electricity transmission network and one of the electricity and gas distribution networks in Victoria. We also provide integrated utilities support services for electricity, gas, water and refuse collection in Singapore. And we have maintained our good credit ratings of “AA” from Standard & Poor’s and “Aa1” from Moody’s. Building on our strengths, we continued to achieve significant progress on many fronts during FY2005. FINANCIAL PERFORMANCE For the financial year ended 31 March 2006, SP Group reported a proforma net profit of $726 million, excluding exceptional and nonrecurring items, up 6% from a year ago. Total revenue rose 17.1% to $4.84 billion. Total assets stood at $18.7 billion. Currently, the Group has close to 3,800 staff. SP AUSNET LISTING A SUCCESS A major corporate highlight was the successful simultaneous listing of SP AusNet on the Australian and Singapore stock exchanges. The Initial Public Offering was greeted by enthusiastic response and support from investors in Australia, Singapore, United States and Europe. BIG GAINS IN ELECTRICITY NETWORK PERFORMANCE In Singapore, our network performance achieved considerable improvements, reflecting our commitment to maintaining a world-class power network. There was a shorter system average interruption time; fewer supply interruptions; and lower interruption frequency as well as interruption duration indices. Singapore Power Annual Report 2005 7 Chairman’s Statement Meanwhile, feedback from our second annual customer survey showed better customer satisfaction than that of the first survey in 2004. CONTINUING INVESTMENTS AND EXPANSION Without letting up, we continued to push ahead with investments in our electricity infrastructure to ensure an efficient and reliable delivery of quality power into the future. We also increased the capacity of our natural gas transmission network and expanded the reach of our natural gas and town gas distribution. Priming ourselves for increasing opportunities beyond Singapore, we launched a new initiative called SP Global Solutions (SPGS). It will leverage upon the Group’s core competencies and intellectual property to provide management consultancy to overseas utilities as a means to enter into new markets and seize new expansion opportunities. The natural gas projects could potentially see up to 15,000 properties having access to natural gas for the first time while the transmission network augmentation projects are intended to support and meet load growth in Victoria’s metropolitan and regional areas. DEEPENING PARTNERSHIP WITH CUSTOMERS We are also deepening our relationship with customers in Singapore, working in close partnership with individual companies as well as industry sectors. A high-level Power Quality Advisory Panel, which includes chief executives from industry as members, was formed to address power quality issues at a macro and strategic level. At the industry level, the Electronics & Semiconductor Power Quality Interest Group was inaugurated. Interest groups for the Pharmaceutical and the Chemical & Petrochemical sectors will be launched in the coming year. In Victoria, Australia, SP AusNet further entrenched itself as a leader in electricity transmission and electricity and gas distribution. This follows its success in securing a natural gas extension programme to supply natural gas to a dozen regional towns, in tendering for two major transmission network augmentation projects, and the further expansion and development of its electricity transmission and distribution networks. NEW SERVICE INITIATIVES We continued to move towards improving customer services. A Pay-As-You-Use (PAYU) metering scheme was successfully launched, enabling customers whose utility payments are in arrears to better manage their consumption while discharging their outstanding bills over a period of time. 8 Singapore Power Annual Report 2005 We also made it even easier and more convenient for customers to pay their utility bills by expanding the channels to include the island-wide 7-Eleven convenience store chain. Customers can now pay their utility bills at any 7-Eleven convenience store, at any time — day or night — using cash, NETS or CashCard. A new common utility enquiry hotline was also introduced for the convenience of customers. An independent “mystery” audit last year found that overall service level improved from 77% to 85% over a 12-month period. A Customer Satisfaction Survey reinforced this finding, with results showing that 83% of customers were satisfied with our services. SERVING THE COMMUNITY We have always strived to be a part of the community in which we operate, contributing to charities and worthwhile causes. We are happy that we were able to commemorate our 10th Anniversary Celebrations with the launch of the Singapore Power Heartware Fund. We have raised more than $1 million so far to support Home Help Service programmes administered by the Community Chest. We are committed to raising $1 million a year for three years. My fellow members on the SP Board of Directors have faithfully and diligently carried out their duties, and have been unstinting in their valuable counsel. I would like to extend my deep appreciation to Ms Engeline Teh Guek Ngor who retired from the Board in July 2005. Our achievements in FY2005 were also made possible because of the dedication and commitment of our staff, all of whom can be proud of their role and position in the organisation and its success. The Union of Power and Gas Employees (UPAGE) has been highly effective in representing our staff through their responsible dialogue and partnership with Management to further improve employee relations for the benefit of all. We are also fortunate to have customers and business partners who are willing and responsive in working closely with us. I look forward to your continued support as Singapore Power builds on its core competencies to secure its future. LAST BUT NOT LEAST It has, indeed, been a very busy year for the SP Group, and a very fruitful one too. It is with great pleasure that I acknowledge and thank all those who have been a part of it. NG KEE CHOE Chairman Singapore Power Annual Report 2005 9 Board of Directors MR NG KEE CHOE, CHAIRMAN Mr Ng Kee Choe, 61, is the non-executive Chairman of Singapore Power Limited. He was appointed Director on 1 September 2000 and became its Chairman on 15 September 2000. He is also the nonexecutive Chairman of SP AusNet*. Mr Ng’s other current board directorships include his position as Chairman of NTUC Income Insurance Cooperative Ltd, and Director of Singapore Airport Terminal Services Ltd and Singapore Exchange Limited. He is also the President Commissioner of PT Bank Danamon Tbk of Indonesia, a member of the Temasek Advisory Panel and a member of the Advisory Council of China Development Bank. For his contributions to public service, Mr Ng was awarded the Public Service Star Award in 2001. MR TAN GUONG CHING Mr Tan Guong Ching, 59, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 June 2000. He is the Chairman of various companies, including SP PowerGrid Limited, Singapore Technologies Aerospace Ltd, Singapore Technologies Telemedia Pte Ltd, STT Communications Ltd and StarHub Ltd. He is also a Director of Allco (Singapore) Limited and Singapore Pools (Private) Limited. Mr Tan was formerly the Permanent Secretary for the Ministry of Home Affairs. 10 Singapore Power Annual Report 2005 MR ALAN CHAN HENG LOON Mr Alan Chan Heng Loon, 53, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 June 2001 and is also the Chairman of SP PowerAssets Limited. Mr Chan is currently the Chief Executive Officer and a Director of Singapore Press Holdings Ltd. He is the Chairman of Urban Redevelopment Authority and is a member of the External Review Panel (Quality Assurance Framework for Universities), the Board of Trustees, Courage Fund, Board of Governors of The Singapore-China Foundation, INSEAD Singapore Council and INSEAD France. Previously, Mr Chan was the Permanent Secretary for the Ministry of Transport and held directorships in DBS Group Holdings Ltd, The Development Bank of Singapore Ltd and PSA Corporation Ltd. He is currently on the boards of MediaCorp TV Holdings Pte Ltd, MediaCorp Press Ltd, Singapore Press Holdings Foundation Limited and TOM Outdoor Media Group Limited. MR ERIC GWEE TECK HAI Mr Eric Gwee Teck Hai, 67, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 January 2001. He is the Chairman of SP Services Limited and a Director of SP AusNet*. Mr Gwee is also a Director of WorleyParsons Ltd and the Melbourne Business School Ltd. In addition, he is the Chairman of the Board of Governors for the Institute of Technical Education (ITE) and ITE Holding Pte Ltd. Mr Gwee was the Chairman of the Public Transport Council from 1989 to 2005. He was also the Chairman of CPG Corporation Pte Ltd and was a Director of ExxonMobil Singapore Pte Ltd till 2001. For his many years of dedicated service to the community, Mr Gwee was awarded the Public Service Star in 1994 and the Public Service Star (Bar)[BBM(L)] in 2004. DR GEORGE ALLISTER LEFROY Dr George Allister Lefroy, 66, is a non-executive independent Director of Singapore Power Limited. He was appointed Director of Singapore Power Limited on 1 June 2000. He is also a Director of SP AusNet* and Cobar Consolidated Resources Ltd, as well as the President/Commissioner of PT Chandra Asri. Dr Lefroy is the Chairman of the Cambridge Australian Trust, Victorian Committee and a State Councillor of St John Ambulance Australia (Victoria) Pty Ltd. He also founded the Bruce Lefroy Centre for Genetic Health Research. Dr Lefroy was formerly the Executive Vice-President of Shell Chemicals Ltd and held directorships in Shell Eastern Petroleum Ltd, Petrochemical Corporation of Singapore Pte Ltd, Basell Eastern Pte Ltd and Saudi Petrochemical Company Ltd. Singapore Power Annual Report 2005 11 Board of Directors MR KEITH TAY AH KEE Mr Keith Tay Ah Kee, 62, is a nonexecutive independent Director of Singapore Power Limited. He joined the Board on 1 January 2002. He currently serves on the boards of several public companies, including Singapore Reinsurance Corporation Ltd, Singapore Post Limited and Stirling Coleman Capital Limited, of which he is Chairman. He is also the Chairman of Aviva Ltd. Mr Tay is currently a board member of the Singapore International Chamber of Commerce, of which he was Chairman from 1995 to 1997. He is also Vice Chairman of the Singapore Institute of Directors. He was the President of the Institute of Certified Public Accountants of Singapore from 1982 to 1992 and was the Singapore Representative on the Council of the International Federation of Accountants from 1987 to 1990. Mr Tay was also Chairman and Managing Partner of KPMG Peat Marwick from 1984 to 1993. MR HO TIAN YEE Mr Ho Tian Yee, 54, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 May 2003. Currently, Mr Ho is the Executive Director of Pacific Asset Management (S) Pte Ltd and holds directorships in publicly-listed companies, including Fraser & Neave Ltd, Singapore Exchange Limited and Great Eastern Holdings Ltd. He also sits on the boards of non-listed companies — The Overseas Assurance Corporation Ltd, Times Publishing Ltd and The Great Eastern Life Assurance Company Ltd. Mr Ho was awarded the Public Service Medal in 1997. Mr Tay qualified as a Chartered Accountant in London, UK, in 1968, and is a Fellow of the Institute of Chartered Accountants in England and Wales. He was conferred the first International Award for outstanding contribution to the profession by the Institute of Chartered Accountants in England and Wales in 1988 and the BBM Public Service Star in 1990. The Institute of Certified Public Accountants of Singapore also conferred on Mr Tay the Gold Medal for distinguished service to the profession and made him an Honorary Fellow in 1993. 12 Singapore Power Annual Report 2005 MR TAN CHEE MENG Mr Tan Chee Meng, 49, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2005. He is also a Director of SP PowerAssets Limited. Currently, he is the Managing Partner of Harry Elias Partnership and was appointed a Senior Counsel in 2006. Mr Tan is a member of the Singapore Institute of Arbitrators and an Accredited Adjudicator of the Singapore Mediation Centre. He is also on the Panel of Accredited Arbitrators of the Singapore International Arbitration Centre, and of Badan Arbitrase Nasional Indonesia. MR BOBBY CHIN YOKE CHOONG Mr Bobby Chin Yoke Choong, 54, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 23 January 2006. Currently, he is the Chairman of Singapore Totalisator Board and Changi Airports International Pte Ltd. Mr Chin serves on the boards of the Competition Commission of Singapore and several publicly-listed companies including Oversea-Chinese Banking Corporation Limited, AV Jennings Limited, The Straits Trading Company Limited, Yeo Hiap Seng Limited and Stamford Land Corporation Ltd. He also sits on the Boards of Trustees of the Singapore Management University and the Singapore Indian Development Association (SINDA). He was the Managing Partner of KPMG Singapore from 1992 to 2005 and Chairman of Urban Redevelopment Authority from April 2001 to March 2006. In 2003, Mr Chin was awarded the Public Service Medal. MR QUEK POH HUAT Mr Quek Poh Huat, 59, is the Group Chief Executive Officer and a Director of Singapore Power Limited. Within the Singapore Power Group, Mr Quek serves as Director on the boards of SP PowerAssets Limited, SP PowerGrid Limited and SP Services Limited. He is the Chairman and a Director of PowerGas Limited and SPI Management Services Pty Ltd. Mr Quek is also a Director of SP AusNet*. He is a board director of publicly-listed Singapore Technologies Engineering Ltd. Mr Quek is Singapore’s non-resident Ambassador to Sweden. He was awarded the Public Service Star Award in 1994. Information as at 15 June 2006 * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual-listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. Singapore Power Annual Report 2005 13 Corporate Governance Ethics and Accountability The SP Board is committed to good corporate governance. The principles set out in the revised Code of Corporate Governance 2005 (the Code) for listed companies are followed closely by SP although it is not required to do so. SP has used the Code as its guide and has put in place an internal framework to ensure good corporate governance in its business practices and activities. The Whistleblower Policy, which was launched during the financial year, strengthens ethical business conduct in the Group. SP endeavours to enhance shareholder value by ensuring the highest standards of corporate governance and accountability. SETTING DIRECTIONS The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a sound system of internal controls to protect the Group’s assets, and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. In the last financial year, the Board met seven times and held a Board retreat. Newly-appointed Board Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. The Group also provides on-going education on Board processes and best practices. ACCESS TO INFORMATION The Board is provided with complete information prior to Board meetings and on an on-going basis. Board papers include management financial reports, annual budgets and performance against budget, announcement of results, matters requiring Board’s decision, updates on key outstanding issues and disclosure documents as well as updates on new legislative developments. The Board also has separate and independent access to Senior Management and the Company Secretary. The Company Secretary ensures that Board procedures are observed and that the Company complies with the requirements of the Companies Act and other applicable regulations. Should the Directors, whether as a group or individually, require independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, a professional advisor to render advice. 14 Singapore Power Annual Report 2005 ACCOUNTABILITY In presenting the annual financial statements to the shareholder, the Board aims to provide the shareholder with a balanced and comprehensive assessment of the Group’s position and prospects. Management currently provides the Board with appropriately detailed management accounts of the Group’s performance, position and prospects on a monthly basis. There is a strong element of independence in the Board composition — independent nonexecutive Directors constitute more than threequarters of the entire Board. The independence of each Director is reviewed annually by a Nominating Committee in accordance with the Code of Corporate Governance. The current size of 10 Board members is appropriate for effective decision-making, taking into account the scope and nature of the Group’s operations. Collectively, the Directors possess a wealth of expertise and experience in the management of business at senior and international levels. BOARD COMMITTEES The Board is supported by specialised committees to facilitate effective supervision of Management. These are the Audit Committee, the Risk Management Committee, the Finance Committee, the Nominating Committee and the Staff Development and Compensation Committee. Audit Committee The Audit Committee (AC) comprises three non-executive Directors, all of whom are independent Directors as defined in the Code. The Board is of the view that the members of the AC have the financial management expertise and experience to discharge the AC’s responsibilities. The members are: Mr Keith Tay Ah Kee (Chairman) Mr Tan Chee Meng Mr Timothy Chia Chee Ming (co-opted external member) The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes; the systems of internal controls; and the process of monitoring compliance with the applicable laws, regulations and codes of conduct. The AC holds at least three meetings each year and is responsible for the following: • review and approval of the audit plans of external and internal auditors; • review of the adequacy of the internal audit function; • review of the financial accounts of the Group and the Company; • review of the independence and objectivity of the external auditors; and • nomination of external auditors for re-appointment. Singapore Power Annual Report 2005 15 Corporate Governance Risk Management Committee The Risk Management Committee (RMC) assists the Board in fulfilling its risk oversight responsibilities. The members are: Mr Ho Tian Yee (Chairman) Mr Tan Guong Ching Mrs Oon Kum Loon (co-opted external member) The RMC reviews and approves: • the type and level of business risks (risk appetite) that the Company, its subsidiaries and associated companies undertake on an integrated basis to achieve their business strategy; and • the Group-wide risk policies, procedures and methodologies for identifying, measuring, monitoring and managing risks that are consistent with its risk appetite. The RMC meets at least three times a year. The RMC is supported by the Group Risk Management Unit in its oversight of SP Group risks. Although the risk management responsibilities of the Board are executed through the organisational set-up mentioned above, the ultimate risk ownership rests with the business groups. Finance Committee The responsibilities of the Finance Committee are to: • consider and recommend, for SP Board’s approval, SP Group’s annual operating and capital expenditure budgets and business plans; • consider and approve SP Group’s mergers, acquisitions, divestments or corporate financial restructuring; • consider and approve or endorse, as the case may be, SP Group’s borrowings and financings; and • consider and approve or endorse such other matters as provided from time to time in the Authority Manual of SP Board. The Committee holds at least two meetings a year. The members are: Mr Ng Kee Choe (Chairman)* Mr Ho Tian Yee Mr Eric Gwee Teck Hai Mr Quek Poh Huat* * Non-independent Nominating Committee The Nominating Committee (NC) is responsible for formulating policies and guidelines on matters relating to Board appointments and re-appointments. The Directors’ performance, contribution and independence are taken into consideration in the Committee’s review and assessment. The NC comprises three Directors. 16 Singapore Power Annual Report 2005 The Chairman of the NC is an independent non-executive Director. The members are: Mr Alan Chan Heng Loon (Chairman) Mr Ng Kee Choe* Mr Quek Poh Huat * * Non-independent The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board concerning the appropriate size and needs of the Board. New Directors are currently appointed by way of a Board resolution, after the NC has endorsed their appointment. The new Directors must submit themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Articles of Association of the Company. The Articles of Association of the Company requires not less than one-third of Directors to retire by rotation at every AGM. maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved or has participated in any proceedings in respect of his own remuneration. The SDCC comprises three Directors, two of whom are independent Directors. The members are: Mr Ng Kee Choe (Chairman)* Mr Tan Guong Ching Mr Alan Chan Heng Loon * Non-independent COMMUNICATION WITH SHAREHOLDER The Company values communication and ensures that timely and adequate disclosures of material information of the Company are made available to the shareholder. Staff Development and Compensation Committee The Staff Development and Compensation Committee (SDCC) oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and Singapore Power Annual Report 2005 17 Senior Management MR QUEK POH HUAT Group Chief Executive Officer MR SIM KWONG MIAN Managing Director (SP PowerGrid) MR YAP CHEE KEONG Chief Financial Officer & Group Head (Corporate Services) MR NINO FICCA Managing Director (SP AusNet) MR ONG KENG KIAT Managing Director (SP Services) MR JOHN BAPTIST TAY Managing Director (PowerGas) 18 Singapore Power Annual Report 2005 MR WONG CHIT SIENG Head (Information Systems) MRS LYNN LOH Head (Human Resource & Administration) MS CHI PING HUEY Head (Legal & Corporate Secretariat) MS LOH HUI YIN Head (Corporate Communications) MR LIM HOWE RUN Head (Strategic Investments) & Head (Group Risk Management) MR WONG TOON SUAN Head (Group Initiatives) Singapore Power Annual Report 2005 19 Corporate Highlights Consolidation and Celebrations Two major events marked SP’s corporate calendar in FY2005 — SP AusNet’s public listing in Australia and Singapore, and SP’s 10th Anniversary Celebrations. Right: An SP AusNet IPO marketing balloon at Raffles Place in Singapore’s central business district In preparation for SP AusNet’s Initial Public Offering (IPO) and its listing, our business interests in Australia were restructured and consolidated. We sold our merchant energy business, and we integrated our transmission and distribution networks under SP AusNet. At the same time, a number of events and activities were organised to commemorate our tenth year of incorporation. In addition to the celebrations, we launched the Singapore Power Heartware Fund to focus our community efforts on helping the elderly in need of assistance. SP AUSNET IPO The SP AusNet IPO, which attracted much interest and was over-subscribed by more than two times, scored a number of firsts for SP and the capital market in Singapore. It is the first time the Group has listed one of its business units. When SP AusNet’s IPO was launched in November 2005, it was also the largest in Singapore since 1993. Additionally, it was the first dual Australian and Singapore IPO. SP AusNet has a primary listing on the Australian Stock Exchange and a secondary listing on the Singapore Exchange. Trading commenced on 14 December 2005. SP AusNet raised more than A$1.4 billion from investors in Australia, Singapore, United States and Europe. The complexity of having to comply with differing regulatory regimes in three separate markets was ably addressed by the team of in-house and external professionals. 20 Singapore Power Annual Report 2005 The SP AusNet IPO offered stapled securities, which is still relatively new in Singapore. Investors in SP AusNet hold triple-stapled securities consisting of one share of SP Australia Networks (Transmission) Ltd, one share of SP Australia Networks (Distribution) Ltd, and one unit in SP Australia Networks (Finance) Trust. SP, through wholly-owned subsidiary Singapore Power International Pte Ltd, holds a majority 51% stake in SP AusNet. SPI Management Services Pty Ltd (wholly-owned by SP) performs management services for SP AusNet under a management services agreement. The key benefits of stapled securities include cash distributions in excess of accounting profits and flexibility for future acquisitions. SP, through its wholly-owned subsidiary, SP (Belgium) Holdings SA, offered a 49% stake or 1.025 billion stapled securities in SP AusNet to investors. In Singapore, 210 million securities were allocated, of which 35 million went to the public. The strong support for the IPO resulted in SP AusNet fixing the price at A$1.38 ($1.75) per security. This represented an annualised forecast distribution yield of 7.96% for the financial year ended 31 March 2006, and increasing to 8.17% for the financial year ending 31 March 2007. Top: Group CEO Quek Poh Huat (right) and SGX CEO Hsieh Fu Hua at the start of trading for SP AusNet on the Singapore bourse. Left: First day of trading for SP AusNet on the Australian exchange Singapore Power Annual Report 2005 21 Corporate Highlights Minister of Trade and Industry, Mr Lim Hng Kiang, witnessing the presentation of the cheque for $750,000 to the National Council of Social Service SINGAPORE POWER 10TH ANNIVERSARY CELEBRATIONS Having successfully propelled itself from a domestic-based utility company to an international and dynamic group with a footprint across the Asia-Pacific region, SP celebrated its 10th Anniversary during the year. The highlight of the celebrations was the Anniversary Dinner held on 1 October 2005, which brought together key partners and players who have contributed to the development of the energy industry in Singapore. Some 700 guests and staff attended the Dinner, which was graced by the Minister of Trade and Industry, Mr Lim Hng Kiang, and Mrs Lim. The Minister launched the Singapore Power Heartware Fund during the Dinner at which a cheque for $750,000 was presented to the National Council of Social Service. Of the amount presented, $538,000 was raised through the sale of the dinner tables. The remaining amount was raised through donations from corporate sponsors and a pledge card drive among our staff, with SP matching staff pledges dollar-for-dollar. SINGAPORE POWER HEARTWARE FUND As SP celebrated a decade of progress and growth, the less fortunate in our society were not forgotten. As part of its 10th Anniversary Celebrations, the Singapore Power Heartware Fund was launched with the aim of achieving greater focus in our endeavours to enhance the quality of life of those in need of help. Thus, the Fund is committed to specifically helping the elderly in need, a segment of our population which is growing rapidly. The Fund will support Home Help Service programmes for the next three years. The programmes, administered by the Community Chest, benefit some 2,700 elderly people and their caregivers by providing essential services such as meal delivery, personal care hygiene, housekeeping, laundry and transport for medical consultations. A slew of fund-raising activities resulted in more than $1 million being raised for the Fund, with every dollar raised going to the beneficiaries. We are committed to raising $1 million a year for three years. A portion will be used to purchase hardware and equipment such as vans for old folks’ homes, and wheel chairs for the less mobile. All staff are also being encouraged to take part in voluntary work for the elderly under the various Home Help Service programmes, for which one day’s volunteer leave is given. 22 Singapore Power Annual Report 2005 Group Financial Highlights Key Financial Data REVENUE AND PROFIT ������������� �������������������� ����� ����� ����� ����� ��������� ����� ����� ����� ��� ��� ����� ��� � ��������� ��������� ��� ��� ��������� ��������� ������������� ������������������� ���������������� ASSETS AND SHAREHOLDER’S EQUITY ������������ �������������������� ������ ������ ������ ������ ��������� ������ ������ ����� ����� ����� � ��������� ��������� ��������� ��������� Singapore Power Annual Report 2005 23 24 Singapore Power Annual Report 2005 Operational Review Singapore Power At Home SP builds on its core capabilities and wealth of experience in the utilities industry to strengthen its future prospects. In the home market, we are firmly entrenched in electricity and gas transmission and distribution, and utilities support services through four major subsidiaries — SP PowerAssets, SP PowerGrid, PowerGas, and SP Services. Singapore Power Annual Report 2005 25 SP PowerGrid 26 Singapore Power Annual Report 2005 Operational Review management Mr Sim Kwong Mian Managing Director Mr Chan Eng Kiat General Manager (Regulatory & Network Planning) Mr Chang Swee Tong Deputy Managing Director Mr Albert Teow Director (Corporate Services) Mr Cheng See Tau General Manager (Network Management) Mr Law Chin Ho Director (Finance) Mr Chung Choon Heong General Manager (Network Development) Singapore Power Annual Report 2005 27 Our state-of-the-art Supervisory Control and Data Acquisition (SCADA) system ensures power supply reliability. At the Core of Power Quality 28 Singapore Power Annual Report 2005 Operational Review SP PowerGrid We have built up a robust electricity transmission and distribution network that is world-class in standard, employing leading-edge technology. At the heart of this network are two subsidiaries. They are geared towards providing quality power through investments in and management of a national electricity grid infrastructure that provides for future growth. SP PowerAssets (SPPA) is the owner of electricity transmission and distribution assets in Singapore. Its total fixed assets, valued at $6.5 billion, comprise a transmission network at 400kV, 230kV and 66kV, and a distribution network at 22kV, 6.6kV and 400V. SP PowerGrid (SPPG) manages and operates the electricity transmission and distribution networks owned by SPPA. SPPG adopts state-of-the-art technology and innovations to put in place a resilient infrastructure that ensures reliable and efficient supply of electricity to customers. Singapore Power Annual Report 2005 29 Checking gas content in cable oil: Our team of highly-skilled engineers and technicians is committed to ensuring that our transmission and distribution networks run smoothly. 30 Singapore Power Annual Report 2005 Operational Review SP PowerGrid RELIABILITY AND EFFICIENCY: NETWORK PERFORMANCE IMPROVEMENTS Key performance indicators for the electricity network for the year under review recorded major improvements over the same period last year. The system average interruption time, which has improved over the years, was further reduced from 4.32 minutes to 0.29 minute for the year, a significant improvement of 93% over the previous year. The number of supply interruptions, which saw continued reductions over the years, went down from 0.58 to 0.40 interruptions per 1,000 customers during the year under review, a healthy improvement of 31%. PREVENTIVE CHECKS: CONDITION MONITORING FOR BETTER PERFORMANCE SPPG’s efforts in condition monitoring continued to contribute to better performance, resulting in 55 potential failures being averted during the year. Since FY2001, a total of 255 potential failures were prevented, thus saving a repair bill of $26.4 million. WORKING IN PARTNERSHIP: IMPROVING SERVICE AND COMMUNICATION In its continual efforts to maintain close rapport with customers, SPPG organised the inaugural Power Quality Forum on 25 May 2005. The Forum, attended by customers, suppliers and retailers, provided a platform for knowledge sharing of power quality management experiences by renowned international experts. SHARING PRODUCTIVITY GAINS: GRID PRICING FURTHER REDUCED The average grid charge was reduced from 3.75 cents per kWh to 3.67 cents per kWh. This is the fourth consecutive year of price reductions to customers. High-tension customers were segmented into two new tariff categories — HT-Large (customers with monthly contracted capacity of at least 1,700kW) and HT-Small (contracted capacity of less than 1,700kW) — to better reflect the cost of service to the two groups of industrial customers. This is yet another way to help customers improve their competitiveness and make Singapore more attractive for investors. The setting up of Power Quality Interest Groups, which focus on high-technology industry sectors and provide opportunities for regular exchange of experiences and knowledge, was announced at the Forum. The Electronics & Semiconductor Power Quality Interest Group was inaugurated in October 2005, and interest groups for the Pharmaceutical and the Chemical & Petrochemical sectors will be established in the coming year. Singapore Power Annual Report 2005 31 Operational Review SP PowerGrid A high-level Power Quality Advisory Panel, led by SPPG Chairman with chief executives from industry as members, was formed for industry leaders to address power quality issues at a macro and strategic level. Customer Managers were appointed to enhance communication and working relations with SPPG’s key customers. There are about 150 key customers with whom SPPG maintains close rapport. A team of about 40 SPPG engineers visit these customers on a regular basis. REALITY CHECK: CUSTOMER SATISFACTION INDEX In the second annual customer survey conducted in December 2005, customers appraised SPPG with a customer satisfaction Work in progress at a new 400kV substation 32 Singapore Power Annual Report 2005 index of 7.5 out of 10. This is a significant improvement over the 6.6 rating in the previous year, and a testimony to the significant strides made by SPPG in meeting the needs of its customers. INVESTING FOR THE FUTURE: ON-GOING NETWORK DEVELOPMENT AND PLANNING The year in review saw good progress made on major 400kV and 230kV projects. Works are continuing well in the following, which are scheduled for completion in 2006 and 2007: • A 400kV substation to meet increasing electricity demand in the eastern part of Singapore; • A 230kV substation to meet anticipated demand growth in the northern part of Singapore; • The installation of a phase-shift transformer, allowing more efficient utilisation of transmission circuits to cater for additional power export from the northern part of the island; and • The installation of Time-of-Day (TOD) meters and telephone lines for some 4,700 contestable consumers under Phase 2 of the retail market liberalisation. In addition to on-going network development, major projects and initiatives in network planning were launched during the year. BREAKING NEW GROUND: 230/22KV SUBSTATION Singapore’s first substation with direct transformation from 230kV to 22kV will be installed in 2008/2009. Bypassing the 66kV voltage will result in a more efficient and reliable transportation of power to customers. The substation will serve as the primary power source for the new downtown at Marina Bay where the development will include the Integrated Resort and Business Financial Centre. ENHANCING EFFECTIVENESS: RE-ORGANISING FOR SHARPER FOCUS Organisational changes were made to achieve greater efficiency and effectiveness with existing functions. The Asset Management Branch and Procurement Branch were created; and a Corporate Relations Section was established under the Corporate Services Branch. The Asset Management Branch focuses on the optimisation of lifecycle management of network assets. Singapore Power Annual Report 2005 33 Operational Review SP PowerGrid The year saw good progress made on major projects, including an undersea cable tunnel. The Procurement Branch undertakes central procurement for the entire SP Group in Singapore. Through collaborative and consolidated procurement, SP can potentially enjoy price advantages. The Corporate Relations Section is tasked to develop the overall customer management strategy, co-ordinate customer management and communications programmes, and facilitate training for Customer Managers. QUALITY HUMAN RESOURCES: A PEOPLE DEVELOPER COMPANY SPPG joined the ranks of people-centric companies certified by SPRING Singapore as having attained the People Developer Standard. This achievement in January 2006 is a testimony of SPPG’s commitment to developing its people through the adoption and implementation of quality human resource development practices. 34 Singapore Power Annual Report 2005 Key Network Indicators SHORTER INTERRUPTIONS System Average Interruption Time (Minutes) FEWER INTERRUPTIONS Number of Supply Interruptions per 1,000 Customers � ��� ������������������� � � � � ���� ���� ���� ���� ����� ��������������������������������� ��� ��� ��� ���� ���� ���� ���� ���� ���� � ����� ����� ����� ����� ����� ����� ���� ��� ����� ����� ����� ����� ����� ����� �������������� �������������� POWERING ECONOMIC GROWTH Real GDP vs Electricity Net Demand Growth (% Change) POWER DELIVERY Electricity Transmitted and Distributed (GWh) �� ���� ������ ��������������������� � � � � � �� ��� ��� ��� ��� ����� ��� ��� ��� ��� ��� ��� ������� ���������������� ��� ������ ������ ������ ������ ������ ������ ������ ������ ������ �� �� �� �� �� �� �� � ����� ����� ����� ����� ����� ����� ������������� �������������� GWh percentage change based on Actual Sales GWh values based on Account Sales Singapore Power Annual Report 2005 35 PowerGas 36 Singapore Power Annual Report 2005 Operational Review management Mr John Baptist Tay Managing Director Mr Lim Song Hau Director (Network Development) Mr Tai Seng Chong Director (System Operation) Mr Chin Terk Chung Director (Network Management) Singapore Power Annual Report 2005 37 Growing Gas Networks 38 Singapore Power Annual Report 2005 Laying of gas transmission pipelines that will cater to future needs Operational Review PowerGas Being Singapore’s oldest and most established gas company, PowerGas has a wealth of expertise that comes from more than 140 years of serving the local gas industry. Today, PowerGas is the sole gas transporter and system operator in Singapore. It manages a transportation network of about 2,800km of transmission and distribution pipelines. INCREASING CAPACITY: TRANSMISSION NETWORK EXPANDED PowerGas commissioned the 15-km pipeline extension to Tuas Power on 27 April 2005, about one and a half months ahead of schedule. With this completion, the three major generation companies have access to two sources of natural gas supply. Further work will be carried out in 2006 to enable additional gas injection from the Tuas Pipeline into the Sakra- Senoko pipeline system. Singapore Power Annual Report 2005 39 Gas analysis checks are part of a quality control system at the natural gas facility of PowerGas. 40 Singapore Power Annual Report 2005 Operational Review PowerGas Another 6km of gas transmission pipeline is being constructed to transport Malaysian gas to Keppel Energy’s 500MW co-generation power plant on Jurong Island. Work started in December 2005 and is expected to be completed by the third quarter of 2006. EXPANDING REACH: DISTRIBUTION AND TOWN GAS NETWORKS ENHANCED The natural gas distribution network in Jurong and Tuas was extended by about 1km to support the delivery of natural gas to industrial customers. Supply reliability will be further improved by end-2006 with the development of offtake stations in the western part of Singapore to enable additional injection points from the transmission system into the distribution network. Maintenance (left) and monitoring (below) are essential to gas supply reliability. Singapore Power Annual Report 2005 41 The Meter Testing Laboratory of PowerGas has received SAC-SINGLAS Certificate of Accreditation. 42 Singapore Power Annual Report 2005 Operational Review PowerGas The town gas network was extended by 16km to reach more customers in new Housing & Development Board estates, as well as private residential and commercial premises. The year also saw 13km of old pipelines renewed, and the diversion of 5km of pipelines affected by mass rapid transit extension works. PASSING THE TEST: ACCREDITATION OF METER TESTING LABORATORY The Meter Testing Laboratory of PowerGas, located at its National Gas Control Centre, was accredited under the Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme. It received its Certificate of Accreditation on 9 May 2005. With this accreditation, the laboratory can test meters up to a capacity of five cubic metres per hour, and verify the meters’ accuracy to international standards. GEARING UP: THE NEW GAS INDUSTRY FRAMEWORK Under the new gas industry framework, PowerGas will be the sole transporter and gas system operator (GSO). It will own and operate the onshore gas transportation network, which includes the pipelines currently owned and operated by SembCorp Gas Pte Ltd. The interconnection of the existing network of PowerGas and that of SembCorp Gas is being studied by the Energy Market Authority (EMA). The new industry framework will enable an open-access gas transportation network in a multi-shipper, multi-retailer market environment. The Gas Network Code was approved by the EMA in October 2005. Work is continuing by the Standard Operating Procedures (SOP) Industry Working Group to develop SOPs. These will enable close co-ordination between the Transporter/GSO, shippers, end-users and Power System Operator under various operating scenarios, including contingency operations under the Gas Network Code framework. To meet the requirements of the Gas Network Code and SOPs, PowerGas is developing the Gas Transportation System Solution, a web-based IT system. It will facilitate gas nominations by shippers, as well as scheduling and the balancing of gas injections and withdrawals in the transportation network. Singapore Power Annual Report 2005 43 SP Services 44 Singapore Power Annual Report 2005 Operational Review management Mr Ong Keng Kiat Managing Director Mrs Jeanne Cheng General Manager (Services & Marketing) Mr Lim Ah Kuan Director (Operations) Ms Lily Tan Acting Director (Information Systems) Ms Derbin Kwek Deputy Director (Finance & Accounts) Singapore Power Annual Report 2005 45 An integrated customer service call centre is dedicated to attending to the needs of our more than one million utility customer accounts. At the Heart of Customer Service 46 Singapore Power Annual Report 2005 Operational Review SP Services SP Services provides a convenient one-stop customer service for electricity, water, piped gas supplies and refuse collection in Singapore. It is also the Market Support Services Licensee in the New Electricity Market, enabling a smooth and seamless operation of the competitive electricity market for the benefit of consumers and the industry as a whole. SP Services provides services such as meter reading and data management, and facilitates consumer registration and transfers from one retailer to another. It also provides other utilities support services such as billing and payment collection on behalf of SP PowerGrid (SPPG) and other utility service providers. These include the Public Utilities Board (PUB), City Gas and various refuse collection companies. Leveraging on its experience in consolidated billing and payment collection, SP Services provides an efficient and convenient service for every home and business in Singapore. SURPASSING BENCHMARKS: SERVICE QUALITY SP Services views feedback and suggestions from principals and customers as critical to further improvements. In line with this focus, in the last quarter of 2005, it conducted a comprehensive Customer Satisfaction Survey of 800 customers who were randomly selected. Singapore Power Annual Report 2005 47 Operational Review SP Services SP Services’ branch at Woodlands Civic Centre was recently renovated and is one of our initiatives to go the extra mile for our customers. The survey results were very good — 83% of the customers surveyed were satisfied with SP Services. The high rating also placed SP Services ahead of five other major service providers in Singapore that were chosen as benchmarks for comparison. The survey also helped SP Services identify areas for improvement. SP Services’ commitment towards service excellence is also shown in its service level performance. It exceeded all the regulated service levels and also introduced several new initiatives to boost service quality. THE EXTRA MILE: NEW INITIATIVES IN SERVICE EXCELLENCE Providing quality service and greater convenience for its customers continued to be the focus of SP Services. The year under review saw the launch of several new customer service initiatives. SP Services successfully launched the Pay- As-You-Use (PAYU) metering scheme on 16 May 2005. As at 31 March 2006, some 9,000 customers have signed up for the prepaid metering scheme. The scheme enables customers to better manage their consumption while paying their arrears over a period of time. In another customer service initiative, SP Services partnered DBS Bank to launch the POSB Everyday Card on 30 September 2005. Customers can pay their utility bills conveniently and, at the same time, enjoy a wide array of benefits. These include instant cash rebates, ranging from 1% to 20%. The cash rebates in the form of Daily$ can be used to offset 48 Singapore Power Annual Report 2005 payment for items such as utilities, petrol, groceries as well as cable television and mobile phone charges. Customers who pay their utility bills through the POSB Everyday Card enjoy a 1% cash rebate on their utility payment. Given the company’s continuous efforts to improve service to customers, SP Services teamed up with the 7-Eleven convenience store chain to introduce a new payment mode. Since 12 December 2005, customers have been able to pay their utility bills at any of the more than 300 7-Eleven stores island-wide at any time of the day, and night, using cash, NETS or CashCard. The service has been well-received by customers. (Smile, Timely, Accessible, Reliable) service guidelines and customer servicing skills. All frontline staff went through customised programmes to acquaint or refresh themselves with the STAR service and to learn new service skills. SP Services was awarded the People Developer Standard in May 2005. The award recognises that SP Services has adopted sound, effective strategies on staff development. The PAYU metering scheme helps customers better manage their utility consumption. SP Services introduced a new common utility enquiry hotline — 1800-2222 333 — for the convenience of customers who call the various utility service providers. This initiative is a joint effort of SP Services, SPPG, PUB and City Gas. Customers who call the billing enquiry hotline are routed to SP Services, SPPG, PUB or City Gas, depending on the nature of their enquiries. ESSENCE OF EXCELLENCE: OUR PEOPLE AND OUR PROCESSES SP Services obtained its ISO 9001:2000 certification in July 2004. A surveillance audit by external assessors conducted in February 2006 affirmed that SP Services had continued to comply with the ISO (International Organization for Standardization) certification standards. SP Services is committed to developing its staff, firmly believing that a trained and skilled workforce will enable the company to meet the challenges ahead. During the year, it provided 91 training hours per person for all levels of staff. PLAYING AN INTEGRAL ROLE: ELECTRICITY MARKET DEREGULATION SP Services continued to play an integral role in expanding the liberalisation of the electricity market. During the year, more contestable consumer accounts were activated, bringing the total number of contestable customers to 9,264 as at 31 March 2006. These consumers can choose to buy electricity from retailers, or directly or indirectly from the wholesale electricity market. In 2005, the company collaborated with its training partner to develop and roll out a series of service skills training programmes incorporating the Strategic Service Intent STAR Singapore Power Annual Report 2005 49 50 Singapore Power Annual Report 2005 Operational Review Singapore Power Overseas SP envisions itself becoming a leading energy player in the Asia-Pacific region. We have a strong presence in Australia through SP AusNet, which was publicly-listed in 2005, and investments in South Korea and Taiwan. Singapore Power Annual Report 2005 51 SP AusNet 52 Singapore Power Annual Report 2005 Operational Review management Mr Nino Ficca Managing Director Mr Charles Popple General Manager (Regulatory & Business Strategy) Mr Paul Adams General Manager (Network Services Group) Mr John Azaris General Manager (Human Resources & Communications) Mr Norm Drew General Manager (Transmission Network Development) Mr Peter Merritt General Manager (Business Systems & Services) Mr Peter Buck General Manager (Distribution Network Development) Mr Adrian Hill Director (Strategic Projects) Mr Terry Fowler General Manager (Finance) Ms Elizabeth Mildwater General Counsel & Company Secretary Singapore Power Annual Report 2005 53 New Phase for SP in Australia 54 Singapore Power Annual Report 2005 Operational Review SP AusNet The past year certainly brought many changes to SP’s Australian arm, SP AusNet, culminating in its dual public listing in Australia and Singapore. Leading up to this, the merchant energy business was divested, and the electricity transmission business and the electricity and gas distribution businesses integrated. These changes herald a new era for the Australian energy sector, and a new phase for SP in Australia. SP AusNet, which has an ”A1” rating from Moody’s and an “A” rating from Standard & Poor’s, is the largest combined electricity transmission and electricity and gas distribution business in Australia. It is 51% owned by Singapore Power International Pte Ltd, a whollyowned subsidiary of SP, following SP AusNet’s Initial Public Offering (IPO). SPI Management Services Pty Ltd (whollyowned by SP) performs management services for SP AusNet under a management services agreement. The business transition this past year was comprehensive and beneficial, and the focus on extracting and capitalising on the synergies of bringing together the network businesses proved fruitful. SP AusNet is committed to ensuring that equipment remain in the best working order. Singapore Power Annual Report 2005 55 SP AusNet provides electricity to over one million homes in Victoria. 56 Singapore Power Annual Report 2005 Operational Review SP AusNet A new integrated business structure and the market launch of a new brand name, SP AusNet, was just the beginning of a hectic and successful year, with the highlights of the SP AusNet calendar being its IPO in November 2005 and the start of trading in Australia and Singapore the following month. The strong local management team has a wealth of experience in running the company, and SP AusNet — situated in four of the five growth corridors in Victoria — has strong organic growth potential, contributing to its asset base and regulated revenue streams. GOING REGIONAL: NATURAL GAS EXTENSION PROGRAMME A A$40 million natural gas extension programme for the supply of natural gas to 12 regional towns across the west of the State was rolled out. This programme could potentially see up to 15,000 properties having access to natural gas for the first time. The construction programme, which began in March 2005, constitutes six discrete projects with a total of 12 towns to be reticulated by the end of 2007. When completed, SP AusNet will own and operate the new gas infrastructure. By the close of 2005, the first connection was completed in Creswick, with work underway in the towns of Gisborne, New Gisborne, Macedon, Port Fairy, and Woodend. Connections in all of these towns are due for completion by the end of 2006. In 2007, the towns of Barwon Heads, Camperdown, Lancefield, Maiden Gully, Riddells Creek and Romsey will follow. These first-stage works have increased SP AusNet’s regulated gas asset base by 131km of mains and eight major regulating facilities. These, in turn, position SP AusNet to extend the network in each town as further growth occurs. Planning for the rollout of the natural gas infrastructure was carried out in consultation with a wide spectrum of stakeholders, including Regional Development Victoria, local communities, environmental agencies and councils. Delivery of natural gas to regional areas benefits the local communities through lower energy costs, and drives future investment and employment growth. NETWORK EXPANDS: ELECTRICITY CONNECTIONS IN GROWTH CORRIDORS Many regions across SP AusNet’s operating area have benefited from the expansion and development of the electricity distribution network to support social and economic infrastructure activities. Near the northern border town of Wodonga, the establishment of a large distribution centre for a major retail company called for SP AusNet to install a new zone substation. In the rural east, the expansion of manufacturing plants and industrial estates resulted in network augmentations in Leongatha, Morwell, Sale, Traralgon and Warragul. Singapore Power Annual Report 2005 57 Operational Review SP AusNet Closer to Melbourne, the network’s capacity was boosted to meet the growing demand of manufacturing plants at Monbulk and Rowville as well as the growth in population in the northern and south-eastern growth corridors. New connections were made for urban residential customers in the northern metropolitan corridor (Epping, Mernda, Doreen and South Morang) and the south-eastern corridor of Cranbourne, Pakenham, Berwick and Narre Warren. A marked increase in the energy required to power upgraded water and sewerage infrastructure in growth corridors led to distribution network upgrades in the northern Melbourne growth corridor and, regionally, at Morwell. One area of Victoria state requiring both network upgrades and new connections is South Gippsland where Wonthaggi, Inverloch, Lakes Entrance and several other coastal towns have benefited from the sea-change phenomenon that is driving growth in all sectors. This phenomenon refers to the growing shift in population to the coast. In December 2005, SP AusNet was successful in a competitive tendering process for two major transmission network augmentation projects at Rowville and Moorabool. The two competitive contracts were awarded by VENCorp, the Victorian energy system planner, and are intended to support load growth in Victoria’s metropolitan and regional areas. SP AusNet will provide natural gas to twelve new Victorian towns by end of 2007. 58 Singapore Power Annual Report 2005 Operational Review Asia Investments in Asia SPI SEOSAN CO-GENERATION AND WATER TREATMENT, SOUTH KOREA SP’s investment in South Korea comprises a co-generation plant of 92MW and a water treatment plant of 840 tons/hour. The Seosan industrial utilities complex provides electricity, steam and water treatment services to Samsung Total Petrochemicals Co Ltd, one of the largest petrochemical companies in the country. The utilities complex continued to provide reliable services to Samsung Total during the year. It achieved 100% availability in the supply of water and steam, and 99.9% availability in electricity supply. The complex also completed on schedule a major overhaul in conjunction with the petrochemical complex turnaround in June 2005. The Seosan complex achieved a good safety record, meeting the zero lost time incident standard mandated by Korea Occupational Safety & Health Agency. EVER POWER, TAIWAN SP’s investment in Taiwan comprises a 25% stake in Ever Power IPP Company, an independent power producer, which operates a 960MW combined-cycle power generation plant. The power plant supplies electricity to Taiwan Power Company. During FY2005, Ever Power continued to maintain good availability, meeting the dispatch requirements of Taiwan Power Company. Ever Power also achieved good profitability and maintained a consistent dividend payout to shareholders. The Seosan industrial utilities complex continued to provide reliable services to Samsung Total during the year. Singapore Power Annual Report 2005 59 Beyond Business 60 Singapore Power Annual Report 2005 Our People, Our Community It’s never too early to learn about efficient use of electricity. Our staff explains basic concepts to these young visitors at the Electricity Efficiency Centre at Singapore Power Building. PEOPLE AND COMMUNITY SP Group has a staff strength of close to 3,800 in its Singapore and overseas operations. Just as we are committed to creating value for our customers and shareholders, we are similarly committed to our people, and our community. We support both, we continually learn from each other, and we share ideas and knowledge for a brighter future. Our People: Developing Employees and Expanding the Talent Pool SP accords high priority to staff development, with each staff receiving an average of 61 learning hours a year. In all, 90 in-house training courses were made available to staff during the year, as well as various public seminars, apprenticeship training schemes, overseas training, on-the-job training, and e-learning. Leading-edge training technology was utilised for more effective and “just-in-time” learning. Three new e-learning courses were developed in-house during the year to provide customised training on the Customer Management System. Singapore Power Annual Report 2005 61 Our People, Our Community Right: Our scholarship programme provides us with a growing talent pool. Extreme right: Fostering Union- Management relations through regular dialogue We continued to expand our talent pool through our scholarship programme. A total of five scholarships, three for local universities and two for overseas universities, were awarded in the year. Upon completion of their university studies, our graduating scholars join us as Management Associates and are exposed to different functional areas within the Group. Other leadership training programmes are also provided — such as job rotation across the subsidiaries, specialised courses and challenging assignments on strategic initiatives. Union-Management Relations A strong partnership exists between the Union of Power and Gas Employees (UPAGE) and Management. The Union-Management Seminar held in Kuching in September 2005 is testimony to the efforts made to foster greater understanding between UPAGE and Management. With the support of the Union, SP was able to carry through many initiatives and changes. Working in close liaison with UPAGE, SP participated in the launch on 7 February 2006 of the National Trades Union Congress (NTUC) initiative on the employability of mature workers. Two colleagues who were on re-employment after retirement, Mr Lim Ah Kok and Mr Nadaison Pookays, were featured in an NTUC video presentation. SP’s initiative on employability of mature workers was also featured in Chinese daily Lianhe Zaobao, and on Channel 5’s news bulletin. Keeping In Touch, Engaging Our People An Employee Opinion Survey was conducted as part of our continuing efforts to engage our staff. Results of the survey and follow-up action plans were shared with the staff at the Management Annual Plan 2006. The year under review also saw the introduction of the Singapore Power ACE (Appreciation for Commitment and Excellence) Award. Aimed at motivating staff to continue to excel and strive for improvements, the award recognises SP staff who have displayed outstanding work performance, made significant contributions outside their scope of work, and exhibited exemplary conduct and work attitude. 62 Singapore Power Annual Report 2005 The Wellness Award was introduced during the year to reward employees who do not take any medical leave for a calendar year. Singapore HEALTH Award For the second consecutive year, SP clinched the Singapore HEALTH (Helping Employees Achieve Life-Time Health) Gold Award, which underscores our commitment in helping employees lead a healthy lifestyle. Left: Kick-off meeting for an Economic Value Cross-Functional Project Below: Engaging staff at our Management Annual Plan meeting The inaugural ACE Award winner was Mr Azhar Bin Mohamed Noor from PowerGas. The Merit Award winners were Mr Lawrence Lee Siew Ming from SP Services, Mr Jason Tan Chee Kean from SP PowerGrid (SPPG) and Mr Rosle Bin Gaus from HR&A Department. Reward for Performance The Economic Value Added (EVA)-based long-term incentive plan for executive staff in Singapore was introduced. To further encourage commitment to the performance of the company, staff in Singapore and Australia were given priority in the allocation of SP AusNet securities during its initial public offering. Singapore Power Annual Report 2005 63 Our People, Our Community Our performance appraisal system was also further refined to recognise important competencies, valued behavioural traits and subscription to corporate values. Right: Artist’s impression of Singapore Power Building’s new façade Below: A billiard room is one of several new facilities for staff to enjoy at our newly-opened recreation club. Creating Value During the year, a total of $12,295 was awarded to staff who contributed their ideas via the Value Creation Idea Award (VCIA) scheme. In all, 348 ideas to improve operations were accepted. An Economic Value Project (EVP) Workshop series was organised company-wide. Eleven cross-functional projects were identified at these workshops. Team leaders and members were selected to work on these projects, leveraging on synergies between the company’s value centres. 64 Singapore Power Annual Report 2005 Reaching out at a roadshow in Tampines Upgrading of Singapore Power Building Our headquarters in Singapore Power Building was renovated to enhance the working environment, and our offices integrated and clustered to streamline workflow and to facilitate staff communication and interaction. A new recreation club was built to provide facilities such as a gymnasium, sauna, and billiard and karaoke rooms. The recreation club was opened to staff in February 2006. The exterior of Singapore Power Building is currently being refurbished. The façade is being re-cladded, replacing the tiled finishes with matching aluminium panels. External windows are being replaced to enhance sound and thermal insulation for the building which also houses non-SP tenants. Our Community: Contributing to Society We pride ourselves as a socially responsible corporate citizen, contributing actively to society and the less fortunate in our midst. We have contributed to numerous charities in our efforts to enrich the quality of lives of thousands of needy children, the elderly, and people with disabilities. We have also donated to civic organisations and other causes that strive to make a positive change in society. During the year under review, SP launched the Singapore Power Heartware Fund, initially raising more than $1 million to help the needy elderly. In addition, we contributed over $385,000 in financial assistance to some 20 charities and associations, including the MILK Fund, Rainbow Centre and Asian Women’s Welfare Association Welfare Fund. SP staff also donated more than $50,000 as part of the Community Chest SHARE programme, with SP matching contributions dollar-for-dollar. Reaching Out Two roadshows, attracting more than 20,000 visitors, were organised as part of SP’s Public Outreach Programme to increase awareness of SP, its operations and the role it plays in the energy sector. The programme also included briefings to Members of Parliament, grassroots leaders and the media. National Day In support of nation building, SP made a record contribution of $250,000 to the celebration of Singapore’s 40th birthday last year. The sponsorship placed SP as one of the top-tier sponsors of the National Day Celebrations. Singapore Power Annual Report 2005 65 Our People, Our Community SP AusNet supports environmental groups such as the Landcare and is committed to the environment. Victorian Energy Education and Training (VEET) Programme The VEET Programme forges links between industry, education providers and community leaders. The programme provides young people with a first-hand understanding of the energy industry, plus the opportunity of a job placement and a potential career. Contribution Towards the Nation In recognition of its outstanding support and contribution towards national defence, SP was accorded the Minister for Defence Award 2005 and the Ministry of Home Affairs Award for National Servicemen’s Employers 2005. The Minister for Defence Award is the highest accolade for employers accorded by the Ministry of Defence. SP was one of 21 employers who received the award in 2005. Community Development Fund The Community Development Fund was developed by SP AusNet to contribute positively to the long-term growth and development of Australia’s Victorian communities. The Fund demonstrates that SP AusNet does more than deliver safe and reliable energy to over a million customers across Victoria. SP AusNet launched the fund in South Gippsland Shire in FY2005. Two projects are being undertaken in this area with the help of the Fund. REACH Foundation Regional Workshops SP AusNet sponsors the REACH Foundation to run school-based workshops in key regional towns. The workshops empower young people with life skills and raise questions that stimulate positive and critical thinking. Landcare Sponsorship SP AusNet has maintained a long and mutuallybeneficial relationship with Landcare Victoria since 1999. Over this period, SP AusNet has targeted funding to preserve and improve the native landscape; develop and maintain suitable native vegetation near easements; and educate landowners on selecting and managing vegetation near powerlines. The Landcare programme provides the basis of a working partnership between the community, government and industry. As part of its commitment to the environment, SP AusNet also encourages its security holders to register to receive their security holder notices and annual report electronically through the eTree programme. For each investor who signs up, SP AusNet donates A$2 to Landcare Australia to fund the planting of indigenous trees in the community. 66 Singapore Power Annual Report 2005 Designed and produced Singapore by Key Power Communications Annual Report Pte 2005 Ltd 67 Singapore Power Limited 111 Somerset Road #10-01 Singapore Power Building Singapore 238164 Tel: (65) 6823 8888 Fax: (65) 6823 8188 www.singaporepower.com.sg 68 Singapore Power Annual Report 2005

Singapore Power Group Contractor Performance Management System Frequently Asked Question Questions: General .......................................................................................................................................................................................... 6 1. How does your CPMS strengthen partnership and improve safety and performance standard? ... 6 2. Can I opt out from CPMS and choose to remain under the old CSM scheme? ...................................... 6 3. Will CPMS disadvantage or penalize contractors who have more contracts with SP? ......................... 6 4. We used to be able to get incentives for every contract. Now, I must be in the top 5 to get incentives, in fact you are actually not encouraging us to do the right things. Are we taking a step back? ...................................................................................................................................................................................... 7 5. Why do SP only reward top 5 contractors? In order to motivate us, you should reward whoever that meets certain cut off scores. Similarly, is it fair to suspend the bottom 2 contractors if they have done well but ranked last nonetheless? .................................................................................................................. 7 6. What is the purpose of suspending contractors if your objective is to partner us? ................................ 7 7. For those contractors who is just doing supplying of cables, how does it apply to this CPMS as cable supply category is not covered under CPMS? ......................................................................................... 8 8. Contractors may participate in various SP projects (i.e. Cable laying, milling-and-patching, buildingand-construction etc.) under a single company name and under different roles such as maincontractor and sub-contractor. Kindly confirm if only the main-contractors will be subjected to CPMS, please. .................................................................................................................................................................... 8 9. What happen to my current contracts? Will you make any changes to them? ...................................... 9 10. Are all my demerit points will be wiped clean from 1 Oct? ............................................................................. 9 11. How can I be assured that the demerit points will cease after 1 Oct given it is currently in our contracts? ............................................................................................................................................................................ 9 12. What about my safety incentives? Will it be void after 1 Oct? ...................................................................... 9 13. If I am issued with demerit points just before 1 Oct that cause me to exceed 100 points, will I still be suspended for next 3 months or will it be reset after 1 Oct? Likewise, how does it work if I am serving my suspension now that straddle into 1 Oct?....................................................................................... 10 14. I have many contracts with SP. Some still have quite runway to go while some have only a few months left and some just started less than one month before your quarter end or annual end. So which contracts will be caught under your CPMS for a particular quarter or year?.............................. 10 15. Does this mean that a contractor just gets a job with you at Q4 will have an unfair advantage over contractors who have been carrying out work over the entire year or have many jobs during the year since he has little chance to make mistakes? ............................................................................................. 10 16. How does your suspension work? Assuming I am suspended from Jan to end Mar. There is a tender published in Feb but close only in Apr. Can I participate? ............................................................... 11 17. Similarly, I have submitted my tender when it closed in Mar but you have not awarded yet. But I get suspended from Apr to end Jun, am I still considered for the tender?............................................... 11 18. If someone has already been suspended for the rest of the year already and also, score less than 50 for a quarter during the year or rank bottom 2 at end of year, how do all these overlapping suspension work? ............................................................................................................................................................ 11 19. What will happen to my existing contracts when I get suspended from tender? ................................. 11 Contractor Performance Assessment (CPA) ................................................................................................................... 12 20. What is the annual period of assessment for your CPMS? Given you have start only in 1 Oct 16, when will the first annual period end?.................................................................................................................... 12 21. For the first annual period starting 1 Oct 16, if it is going to be a shortened one instead of full 12 months, will the reward be prorated? Likewise, the suspension period? ............................................... 12 22. How is my reward computed, especially if I have many contracts with varied amounts and outstanding contract periods? ................................................................................................................................... 12 23. What happen if there is tied score that results in more than 5 contractors in Top 5? Likewise, what happen if same thing happens in bottom 2? ....................................................................................................... 12 24. How are you going to rank us? Given the nature of work are different across contractors, is it fair to rank us together? You have to agree that a small contractor is not comparable to a big one. Likewise, someone doing a simple job cannot be compared with another one doing a complex job. ........................................................................................................................................................................................ 13 25. If I happen to score less than 50 for Q4, will I get suspended in the next 3 months which is actually a new year or will this be wiped clean instead since you are starting a new year? ............................. 13 26. Kindly confirm if the bottom-two-annual-ranks and/or BUS suspension in one of the category of work where the non-conformance or violation is unique to the category of work, would affect tender participation in all categories or specific to the category where non-conformance or violation is found please .............................................................................................................................................. 13 27. Who will be assessing me? How do I know if it is an objective process? ............................................... 13 28. Will the CPMS scores be reset annually? ............................................................................................................... 14 29. Can I confirm that for each critical incident, points are deducted at my overall average quarterly score and not just for the contract in question? So, if I have three violations, there will be three points deduction? ........................................................................................................................................................... 14 30. For critical incidents, why are points deducted at contractor level and not only against the contract in question? Is this fair especially if the rest of the contracts are performing well? Should one poor contract wipe out all the other good work I have done? Again, this seems to put contractors with more contracts at a higher risk of scoring poorly. ............................................................................................. 14 31. Can you share with us the detailed scorecard and weightage you will be using to assess us? Just like exam, we must prepare ourselves. .................................................................................................................. 15 32. In the worst case, can a quarterly score go into negative range? ............................................................... 15 33. If I have just started work on a new contract a few weeks or days before the end of a quarter or my work is completed very shortly after the start of a quarter, how will I be scored for the quarter? ............................................................................................................................................................................................... 15 34. Do you tell us where we stand or will I know that I get suspended out of the blue after your end of year assessment or quarterly assessment and how do I know if I am suspended or win the reward? Will the public know who is suspended or rewarded? ................................................................ 15 Tender Evaluation Framework (TEF) .................................................................................................................................. 16 35. How do I know that the same standard will be applied to all of us when you carry out your SET assessment? Who will assess us? ............................................................................................................................ 16 36. If I fail your SET the first time, can I apply again to be reassessed? Is there a limit to the number of reassessment I can take in a year? ........................................................................................................................... 16 37. Will you be helping us to improve if I fail the first SET so that we can improve and ultimately qualify? ............................................................................................................................................................................................... 16 38. You say we will be assessed for the SET annually. Is your SET valid annually based on your year end or for one year from the date I am qualify? If it is the later, does it mean that I got cleared in Jan and because your year end is Mar, I must do one more assessment in again to be valid for Apr to Mar next year again? If so, this does not make sense and waste our time........................................ 17 39. How does Turnkey Contractor complete the SET questionnaire as they are mainly supplying cable? ............................................................................................................................................................................................... 17 40. If we understand your scheme correctly, there will not be past 2 years CPMS records for you to score us in the initial period. But if I have been doing a good job, you will agree that I should be given advantage over new ones at tender evaluation from 1 Oct? How will this be handled? ..... 18 41. What happen if there is a tie at your Q-P score stage? .................................................................................... 18 42. Kindly confirm if the weightage of CPMS to Quality score, and weightage of Quality score to Price score are transparent to contractors, please. ....................................................................................................... 18 Business under Surveillance (BUS) ...................................................................................................................................... 19 43. Does it apply by contract or by contractor? How does this work? ............................................................. 19 44. Why do you apply the BUS by contract but aggregate them at contractor level? Is this correct as the nature of work for each contract (or even work within same contract) can be different? ...... 19 45. The critical incidents are based on whose observations, project officers or safety officers’ inspections? ...................................................................................................................................................................... 19 46. What happens if a project officer on a routine site supervision basis identifies major nonconformances? Does it land us on BUS? ............................................................................................................... 19 47. How do you count the 3 major non-conformances? ......................................................................................... 20 48. If there are 2 or more major non-conformances observations during a safety inspection, is the number of non-conformance taken a 1 or based on the number of observations? Does the number of major non-conformances and number of bus get reset every quarter? ............................................ 20 49. How do you count the number of BUS? Is it one for safety and a separate one for operation violations? ......................................................................................................................................................................... 20 50. If I am on 2 BUS programmes for safety related violations, and I then have a BUS programme for cable damage, why should they be counted together? They are not related, is it fair and correct? ............................................................................................................................................................................................... 21 51. What happen if I get offloaded after 2 BUS programmes but before the quarter ends, I get another BUS programme, does this mean I am on 3 programmes now and will be suspended till end of the year? ............................................................................................................................................................................. 21 52. If I am on a BUS programme and another BUS programme is triggered, is it still counted as 1 st programme or the 2 nd programme will start and how will this work? Does this mean the total time for the 2 BUS programme s is now shorter than the standard 14 weeks? ................................................. 21 53. If I am on a BUS program and there are major non-conformances observed, does the counting for 3 major non-conformances start again; or am I given an amnesty since I am under rehabilitation? .................................................................................................................................................................. 22 54. If someone committed at the same time say two critical violations at the same time inspections, is the consequence one or two BUS programs? What about the point’s deduction? ........................... 22 55. If a safety major non-conformance or critical violation also results in cable damage, is the consequence one or two BUS programs? What about the point’s deduction? .................................. 22 56. How do you ascertain that I can or cannot be offloaded from the BUS after 5th week or 7th week? Who will do that? ........................................................................................................................................................... 23 57. What happen if I still cannot get offloaded after the 3rd BUS? .................................................................... 23 58. If someone got 3 BUS programs in Q1, he will be suspended till end of the year, i.e. for approx. 9 months. If someone gets only 3 BUS programs in Q4, he will only be suspended for a much shorter period. Is this fair? ......................................................................................................................................................... 23 59. If I am on a BUS program and it straddle across two quarters? Which quarter will this BUS be marked against? ............................................................................................................................................................. 23 60. If I am on a BUS program on Q1 and your week 5/7 straddles into Q2, and assuming I do not manage to get myself offloaded, you will put me on another BUS program again. Does this new BUS count as BUS program 2 for Q1 or program 1 for Q2? ............................................................................ 24 61. If I am on 2 BUS programs in Q2 and it happens that either one or both straddles into Q3? And I did not get myself offloaded in Q3 and need to trigger the next BUS, does it mean my 3rd BUS counts for Q2 or does it mean I am lucky and this will be counted as a fresh 1st BUS for Q3? ....... 24 62. You say that if I cannot get off the BUS after the 3rd time in a quarter, you will not want to spend time and resource with me anymore. Can I confirm this is the case? What about if I am on 3 BUS rides in Q1 already and either did not get myself offloaded or commit a violation that leads me to another BUS during the same quarter, do you mean there is no more BUS ride for me in the quarter? .............................................................................................................................................................................. 24 63. If I am on only 1 BUS for Q1, likewise for Q2 and Q3, will you still put me on a 4th BUS if I get myself a violation either in Q3 or Q4 again? ...................................................................................................................... 24 64. If you give up on a contractor after 3 BUS programs and not going to put him on another BUS, are you not encouraging “don’t care” attitude from those erroneous contractors and at the same time goes against the your aim to work with and help contractors improve? And it means you are not taking any more action against them, isn’t this unfair to the responsible ones? .................................... 25 65. If you mean that you will not trigger any more BUS only if a contractor cannot get himself offloaded after 3 BUS programs or trigger a 4th BUS in the same quarter and everything reset after end of each quarter, then does this mean that this contractor if a poor one, will require to be on BUS again if he commits violations in the next quarter? Doesn’t this go against your concept of not wanting to spend more time with contractors who do not want to change? ........................................................ 25 66. I have only one contract and one work site under it. What happen if I am already near the end of the site work and am put on BUS but the remaining work itself will not have sufficient time for me to complete the BUS ride? ......................................................................................................................................... 25 67. For cable damages, you mean we will be on BUS regardless whether it is our fault or not? .......... 26 68. Do you mean stop work on site or stop issuing new work orders? .......................................................... 26 69. When on BUS, are the stop work and other training measures applicable to only the site involved or for all sites under the same contract? How does it work? ....................................................................... 26 70. I have a few sites under a contract doing different work. I get onto BUS because of one violation in a particular site. Does it mean that if I do not have enough work for that site to complete the BUS program, my other sites will have to substitute for it despite of different nature? ..................... 26 71. Is it practical to impose stop work if the road is opened and need to be closed ASAP to meet regulatory requirements? Likewise, if it is a critical urgent work like supply restoration in the case of cable damage? .......................................................................................................................................................... 27 72. How does the BUS scheme help contractors instead of punishing them? In what way is it a partnership arrangement? .......................................................................................................................................... 27 73. Why need to suspend me if I am on more than 2 BUS in a quarter? ......................................................... 27 74. If you keep sending us on BUS, how do complete our work? ................................................................... 27 General 1. How does your CPMS strengthen partnership and improve safety and performance standard? CPMS adopts 3 main components to help SP work together with our contractors to improve both safety and quality standards: a. Contractor Performance Assessment helps to give our contractors timely feedback on their performance and identify areas where improvement is needed. It also includes an incentive scheme where top performers will receive a significant incentive at the end of each Assessment Year. b. The BUS programme is a stop and assist programme where SP deploys our personnel to help contractors identify root causes and mitigation measures when incidents occur in the course of their work. c. The new Tender Evaluation Framework that takes into account the contractor’s past CPMS scores will give due recognition to contractors who have consistently performed well by giving them an advantage in their tenders. 2. Can I opt out from CPMS and choose to remain under the old CSM scheme? No, this is a SP’s company policy that we will apply to all in the spirit of transparency and fairness. 3. Will CPMS disadvantage or penalize contractors who have more contracts with SP? No. SP awards multiple contracts to a contractor on the basis that the contractor must be able to cope with multiple contracts without compromise to safety or quality. Hence this system will not penalize those with more contracts if they can still manage them well. We discourage contractors bidding for new tenders that are beyond their capacity as it places lives in danger and the project at higher risk of failure. 4. We used to be able to get incentives for every contract. Now, I must be in the top 5 to get incentives, in fact you are actually not encouraging us to do the right things. Are we taking a step back? Safety and quality standards should be maintained consistently across all contracts. Hence a contractor level incentive scheme would better support this objective than the previous individual contract based incentive. In addition, the new incentive is now pegged at a higher quantum of 2% (capped at $100,000) of the contractor’s total contract value for the particular Assessment Year. This means that a typical contractor with Four (4) 2-year term contracts who perform consistently well may be able to get up to $200,000 over 2 years instead of up to $120,000 under the old scheme. 5. Why do SP only reward top 5 contractors? In order to motivate us, you should reward whoever that meets certain cut off scores. Similarly, is it fair to suspend the bottom 2 contractors if they have done well but ranked last nonetheless? As you know the Singapore environment is becoming increasingly more difficult to work with higher expectation from public and more congested site conditions. Hence CPMS seeks to establish a continuous improvement framework by on-going competition so that complacency will not set in. This allows us to provide a higher quantum for the incentive and also give contractors a higher level of achievement and reputation. 6. What is the purpose of suspending contractors if your objective is to partner us? Suspension is only a temporary break from giving more contracts and is only applied if the contractor in question is facing serious issues or persistently unable to fix the current issues. Hence the temporary break is important to allow such contractors to focus in getting their fundamentals correct and not aggravate their situation by overstretching their capacity to take on more work. 7. For those contractors who is just doing supplying of cables, how does it apply to this CPMS as cable supply category is not covered under CPMS? For tenders where the scope of work is only for the supply of cables, CPMS does not apply. Hence companies that only engage in the supply of cables can participate. For tenders where the scope of work is for the supply AND installation of cables, CPMS will apply. All companies bidding for such jobs would require to be SET pre-qualified. Companies that only supply cables can participate through one of the following ways: a. Participate in the bid through a local installation contractor that is SET Prequalify b. Participate in the bid themselves by obtaining SET pre-qualification for their company. During the initial implementation of the CPMS, an exception may be granted on a case-by-case basis to companies that are not able to participate through either methods explained above. The exception may be granted if the company fulfills the following criteria: � � � Company is a pure supplier that does not carry out any Construction- Related work Appoints a sub-contractor that undertakes ALL installation and construction work under the contract. The appointed sub-contractor must be a SET qualified Subcontractor 8. Contractors may participate in various SP projects (i.e. Cable laying, milling-andpatching, building-and-construction etc.) under a single company name and under different roles such as main-contractor and sub-contractor. Kindly confirm if only the main-contractors will be subjected to CPMS, please. CPMS is applicable to the Main-Contractor. However, it must be noted that the Main Contractor is also responsible for their sub-contractors performance. During the initial implementation of the CPMS, an exception may be granted on a case-by-case basis to apply CPMS to the sub-contractor if the Main Contractor fulfills the following criteria: � � � Main Contractor is a pure supplier that does not carry out any Construction-Related work Appoints a sub-contractor that undertakes ALL installation and construction work under the contract. The appointed sub-contractor must be a SET qualified Subcontractor 9. What happen to my current contracts? Will you make any changes to them? For any existing contract that CPMS will apply, their demerit point scheme will be discontinued with effect from 1 Oct 2016. Incentive Scheme will continue for current contracts. 10. Are all my demerit points will be wiped clean from 1 Oct? Yes. 11. How can I be assured that the demerit points will cease after 1 Oct given it is currently in our contracts? We will be sending a letter to contractors with on-going contract to formalize the removal of the demerit point scheme. 12. What about my safety incentives? Will it be void after 1 Oct? As the main objective of the CPMS is about improvement and raising standards, any incentive scheme that is already incorporated into existing contracts will be honored by SP if one meets the criteria. At the same time the same work will also be eligible for incentive under the new CPMS. 13. If I am issued with demerit points just before 1 Oct that cause me to exceed 100 points, will I still be suspended for next 3 months or will it be reset after 1 Oct? Likewise, how does it work if I am serving my suspension now that straddle into 1 Oct? Any Suspension imposed under the current demerit point scheme before 1 Oct 2016 will continue to apply accordingly until its expiry. 14. I have many contracts with SP. Some still have quite runway to go while some have only a few months left and some just started less than one month before your quarter end or annual end. So which contracts will be caught under your CPMS for a particular quarter or year? Any contract (under the CPMS eligible categories) that are still valid as of 1 Oct 2016 will fall under the new CPMS. This means that the BUS programme will apply to them until the expiry of the contract. For CPMS Score, any contract that have works carried out in that quarter or part thereof will be scored at the end of that quarter. Annual assessment will only apply for Contractors who have at least 2 quarterly scores. 15. Does this mean that a contractor just gets a job with you at Q4 will have an unfair advantage over contractors who have been carrying out work over the entire year or have many jobs during the year since he has little chance to make mistakes? No, he will only get a score for Q4 based on that one job in Q4 but will not be eligible for the annual assessment if there are no other scores in Q1 – Q3. 16. How does your suspension work? Assuming I am suspended from Jan to end Mar. There is a tender published in Feb but close only in Apr. Can I participate? Suspension is placed on the contractor’s ability to submit a tender. Hence if the tender only closes in April after the suspension has been lifted, then the contractor can still participate. 17. Similarly, I have submitted my tender when it closed in Mar but you have not awarded yet. But I get suspended from Apr to end Jun, am I still considered for the tender? You can be considered for the tender however we will take into account the reasons for the Apr – Jun suspension when evaluating your tender. 18. If someone has already been suspended for the rest of the year already and also, score less than 50 for a quarter during the year or rank bottom 2 at end of year, how do all these overlapping suspension work? Suspension will run concurrently until the end of the longer suspension period. 19. What will happen to my existing contracts when I get suspended from tender? Your existing contract will continue till the end date. But if one continues to perform poorly such as continued to have occurrence of critical incidents, we need to consider whether he is even fit to continue to carry out work for SP under existing contracts. Contractor Performance Assessment (CPA) 20. What is the annual period of assessment for your CPMS? Given you have start only in 1 Oct 16, when will the first annual period end? The annual assessment period will start from 1 Apr and end on 31 Mar the next year. The first annual assessment will be carried out in March 2017 but will only apply for contractors that have scores in at least 2 quarters. 21. For the first annual period starting 1 Oct 16, if it is going to be a shortened one instead of full 12 months, will the reward be prorated? Likewise, the suspension period? The reward will be contract value based on the 6 month period from 1 Oct 16 to 31 Mar 17 and the suspension period will remain the same. 22. How is my reward computed, especially if I have many contracts with varied amounts and outstanding contract periods? Reward = 2 % of Sum of Annual value of the each contracts (cap at $100K) Annual Value of each contract is calculated by: Contract Sum / Contract Period (weeks) x No. of weeks (or part thereof) of works were carried out in that year. 23. What happen if there is tied score that results in more than 5 contractors in Top 5? Likewise, what happen if same thing happens in bottom 2? We will rank out all the contractors based on their score. The first 5 will get the reward and if the 6th or subsequent position contractor has the same score as the one in the 5th position, they will all get the same reward. For the bottom 2, we will use the no. of critical incidents and major non-conformances to determine the one to suspend. 24. How are you going to rank us? Given the nature of work are different across contractors, is it fair to rank us together? You have to agree that a small contractor is not comparable to a big one. Likewise, someone doing a simple job cannot be compared with another one doing a complex job. Although different contractors may carry out different works, all contractors under CPMS carry out physical construction or civil work where safety and quality plays a critical role regardless of the job’s size and complexity. A simple job can easily cause fatality if safe work procedures are not used as a complex job. And a complex job means that the risk are even higher and hence all the more important to carry out the work safely. 25. If I happen to score less than 50 for Q4, will I get suspended in the next 3 months which is actually a new year or will this be wiped clean instead since you are starting a new year? No. Quarter to Quarter suspension will still continue across the New Year. 26. Kindly confirm if the bottom-two-annual-ranks and/or BUS suspension in one of the category of work where the non-conformance or violation is unique to the category of work, would affect tender participation in all categories or specific to the category where non-conformance or violation is found please Any suspension imposed under CPMS will be applied across all categories. 27. Who will be assessing me? How do I know if it is an objective process? Scoring will be done by the relevant sections together with our Group Safety. No one individual can determine the CPMS score so that there is a check and balance in the process to ensure objectivity. 28. Will the CPMS scores be reset annually? Each annual assessment will only take into account the scores for that particular year. However, all quarterly Contractor performance score will be kept in our database for reference in evaluating new tenders. 29. Can I confirm that for each critical incident, points are deducted at my overall average quarterly score and not just for the contract in question? So, if I have three violations, there will be three points deduction? Critical Incidents are taken into account at the Contractor level as these are very serious incidents. Each violation will result in its own reduction in score. 30. For critical incidents, why are points deducted at contractor level and not only against the contract in question? Is this fair especially if the rest of the contracts are performing well? Should one poor contract wipe out all the other good work I have done? Again, this seems to put contractors with more contracts at a higher risk of scoring poorly. These are very serious incidents that reflect breaches in very fundamental procedures and mindsets which mean a breach in one contract can also happen in others. Moreover these incidents can have very dire consequences of one or multiple fatalities. Multiple contracts does not necessarily mean higher risk if the fundamental preventive measures are effectively in place. It usually happens if the contractor has overstretched his resources and cannot cope hence resulting in these serious lapses. 31. Can you share with us the detailed scorecard and weightage you will be using to assess us? Just like exam, we must prepare ourselves. The detailed scorecard is based on the specific requirements of the contract where the broad areas of focus have been explained. However, the specific questions in the scorecard is confidential to SP. 32. In the worst case, can a quarterly score go into negative range? No. The lowest score is zero. 33. If I have just started work on a new contract a few weeks or days before the end of a quarter or my work is completed very shortly after the start of a quarter, how will I be scored for the quarter? If the initial period is not sufficient for scoring for new contracts, the sections carrying out the scoring can defer it to the next quarter. For expiring contracts, any remaining contract period in a quarter will be scored accordingly. If any scoring criteria is not applicable, it will not be considered for scoring. 34. Do you tell us where we stand or will I know that I get suspended out of the blue after your end of year assessment or quarterly assessment and how do I know if I am suspended or win the reward? Will the public know who is suspended or rewarded? At the end of each quarter, contractors will be given a grade that reflects their performance in the past quarter. At the end of each Assessment Year, the top 5 contractors that obtain the incentive will be announced publicly. In the spirit of full transparency, SP Group will publish the identities of contractors in each grade from next quarter onwards FY16/17 Q2. The contractors who are being suspended will be informed directly and published in our website. Tender Evaluation Framework (TEF) 35. How do I know that the same standard will be applied to all of us when you carry out your SET assessment? Who will assess us? The SET assessment will be carried out by a committee to ensure a consistent and robust assessment process. 36. If I fail your SET the first time, can I apply again to be reassessed? Is there a limit to the number of reassessment I can take in a year? If you fail the first time, you can apply to be reassessed from the beginning of the next calendar quarter. The prequalification is required for each financial year (Apr-Mar) and is valid till the end of the financial year. Note: in the first year of CPMS, the prequalification is valid up to end March 2018. During the FY, SP can demand prequalified contractor for prequalification again when there are significant changes on the safety background (e.g. if the contractor committed a serious incident at either SP’s site or other client’s site or under MOM stop work order etc) 37. Will you be helping us to improve if I fail the first SET so that we can improve and ultimately qualify? SP will help you identify the areas that require improvement but it will be up to the individual companies to take the necessary actions. 38. You say we will be assessed for the SET annually. Is your SET valid annually based on your year end or for one year from the date I am qualify? If it is the later, does it mean that I got cleared in Jan and because your year end is Mar, I must do one more assessment in again to be valid for Apr to Mar next year again? If so, this does not make sense and waste our time. The Annual SET assessment will be conducted from 1 Feb to 31 Mar that will grant SET qualification that is valid for 1 year starting from 1 Apr. If the application by the contractor overlaps with the annual SET assessment period, then the validity period shall commence from the date of grant until the end of the next assessment year (i.e. 1 Apr – 31 Mar). Any application outside of the annual assessment period will take up to 2 months to process and hence contractors are strongly advised to apply early. 39. How does Turnkey Contractor complete the SET questionnaire as they are mainly supplying cable? SET aims to inculcate a mindset of safety being the highest priority among our contractors, hence any company that wishes to assume the role of the main contracting party with SP must meet the requirements of SET pre-qualification. During the initial implementation of the CPMS, an exception may be granted on a case-by-case basis to apply CPMS to the sub-contractor if the Main Contractor fulfills the following criteria: � � � Main Contractor is a pure supplier that does not carry out any Construction-Related work Appoints a sub-contractor that undertakes ALL installation and construction work under the contract. The appointed sub-contractor must be a SET qualified Subcontractor 40. If we understand your scheme correctly, there will not be past 2 years CPMS records for you to score us in the initial period. But if I have been doing a good job, you will agree that I should be given advantage over new ones at tender evaluation from 1 Oct? How will this be handled? In the initial launch of CPMS, all contractors new or old would start afresh as it would not be fair to measure anyone since the system have not been made known previously. However, over time with the passing of each quarter, your actual CPMS score will be taken into account which will start giving good performing contractors the advantage over poor performing and new contractors. 41. What happen if there is a tie at your Q-P score stage? SP will take all other relevant factors into consideration before making a choice. 42. Kindly confirm if the weightage of CPMS to Quality score, and weightage of Quality score to Price score are transparent to contractors, please. Both Price and Quality is important to SP. The weightage for each may vary depending on the nature of works involved. The specific weightage for each tender is however confidential and will not be made known to Contractors. Business under Surveillance (BUS) 43. Does it apply by contract or by contractor? How does this work? The BUS program applies at the contract level. It is activated when there are occurrences of critical incidents or frequent major non-conformances. Frequent major NCs means 3 or more inspections in a quarter for the same contract was found to have major NCs. 44. Why do you apply the BUS by contract but aggregate them at contractor level? Is this correct as the nature of work for each contract (or even work within same contract) can be different? The no of BUS program aggregated at the contractor level reflect the overall safety performance of the contractor. While the nature of work may vary from one contract to another, the safety management practices are very much the same. 45. The critical incidents are based on whose observations, project officers or safety officers’ inspections? Critical incidents can be identified by any SP personnel (not limited to only those from projects or GS&H) and members of public. For major NCs, only those identified by GS&H will be counted for the purposes of activating the BUS program. 46. What happens if a project officer on a routine site supervision basis identifies major non-conformances? Does it land us on BUS? For major NCs, only those identified by GS&H will be counted for the purposes of activating the BUS program. However, for any issues discovered by project officers, GS&H will follow up with the project officers to work with the contractor on corrective actions. 47. How do you count the 3 major non-conformances? When one or more major non-conformances areas spotted in three separate safety inspection, the BUS program will be activated for that contract. However, the total number of non-conformances from the three inspections will be used in the quarterly CPMS Safety Evaluation, which measures the quarterly safety performance. 48. If there are 2 or more major non-conformances observations during a safety inspection, is the number of non-conformance taken a 1 or based on the number of observations? Does the number of major non-conformances and number of bus get reset every quarter? It will be taken as 1 for the purposes of the BUS program. However, the total number of non-conformances from the three inspections will be used in the quarterly CPMS Safety Evaluation, which measures the quarterly safety performance. Yes, the number of non-conformances for BUS program purpose is reset in the new quarter. 49. How do you count the number of BUS? Is it one for safety and a separate one for operation violations? In a calendar quarter, a BUS will be computed as on the start date of the BUS and not its completion date. If, arising from the first BUS, a contractor is required to attend a second BUS and the second BUS starts within the same calendar quarter, this will count as 2 BUS programmes for that calendar quarter. If the second BUS starts on the next quarter, then the computation will be one (1) BUS programme for each of the two calendar quarters. The Conditions on BUS (Safety) and BUS (Quality) are different. When counting the no of BUS at contractor level, we will include all types of BUS programmes activated. 50. If I am on 2 BUS programmes for safety related violations, and I then have a BUS programme for cable damage, why should they be counted together? They are not related, is it fair and correct? The aggregation of BUS programmes at the contractor is a reflection of overall contractor performance. Both Safety and Quality is important to SP. 51. What happen if I get offloaded after 2 BUS programmes but before the quarter ends, I get another BUS programme, does this mean I am on 3 programmes now and will be suspended till end of the year? Yes. Any contractors who have more than two BUS programmes activated within a quarter will be suspended from further tender till the end of the Assessment Year. 52. If I am on a BUS programme and another BUS programme is triggered, is it still counted as 1 st programme or the 2 nd programme will start and how will this work? Does this mean the total time for the 2 BUS programme s is now shorter than the standard 14 weeks? If you are on the BUS program and another BUS program is activated for nonrelated issues, then both BUS programs will run concurrently to address the different problems. If Both BUS programs are activated for the same reason, then the current BUS is superseded by the 2nd BUS. During the BUS period, Contractor is expected to stay more vigilant on safety during the BUS Period. 53. If I am on a BUS program and there are major non-conformances observed, does the counting for 3 major non-conformances start again; or am I given an amnesty since I am under rehabilitation? During the BUS program, if new major safety non-conformance was spotted that meets the condition of BUS, the 2nd BUS program will be activated. Likewise, if a contractor commits a critical violation during a BUS program before he gets offloaded, the contractor will have a new BUS program activated immediately. 54. If someone committed at the same time say two critical violations at the same time inspections, is the consequence one or two BUS programs? What about the point’s deduction? If they were different critical violations then two separate BUS programs will be activated to address the different issues. If they are the same type of critical violation then only 1 BUS program will be activated. However, the two critical violations will be counted in the quarterly CPMS evaluation and each will be subject to point’s deduction. 55. If a safety major non-conformance or critical violation also results in cable damage, is the consequence one or two BUS programs? What about the point’s deduction? 1 BUS program will be activated if the cause for both violations are is due to the same incident. However, the separate violations will result in separate point reductions accordingly. 56. How do you ascertain that I can or cannot be offloaded from the BUS after 5th week or 7th week? Who will do that? At the end of the 5th or the 7th week, GS&H or Operation Audit (whichever is relevant) will carry out the inspection. The contractor will be offloaded when mitigation measures have been properly implemented and there is no further non-conformance spotted. 57. What happen if I still cannot get offloaded after the 3rd BUS? Firstly, any contractor who is on board BUS more than two times in a quarter will be suspended from future tender till the end of Assessment Year. For a contractor who can’t be offloaded after the 3rd BUS, we will review on case by case whether the contractor is still suitable to work in SP environment. 58. If someone got 3 BUS programs in Q1, he will be suspended till end of the year, i.e. for approx. 9 months. If someone gets only 3 BUS programs in Q4, he will only be suspended for a much shorter period. Is this fair? Suspension is for the purpose of allowing contractor time to focus on fixing the problems at hand so that he does not continue to perpetuate the same problems further in new contracts which may aggravate the problem and result in more serious consequences such as debarment or termination. 59. If I am on a BUS program and it straddle across two quarters? Which quarter will this BUS be marked against? The BUS is counted on the starting date. 60. If I am on a BUS program on Q1 and your week 5/7 straddles into Q2, and assuming I do not manage to get myself offloaded, you will put me on another BUS program again. Does this new BUS count as BUS program 2 for Q1 or program 1 for Q2? The new BUS is counted in Q2. 61. If I am on 2 BUS programs in Q2 and it happens that either one or both straddles into Q3? And I did not get myself offloaded in Q3 and need to trigger the next BUS, does it mean my 3rd BUS counts for Q2 or does it mean I am lucky and this will be counted as a fresh 1st BUS for Q3? The BUS program is counted from the start of the program. Hence the last BUS will be counted as in Q3. 62. You say that if I cannot get off the BUS after the 3rd time in a quarter, you will not want to spend time and resource with me anymore. Can I confirm this is the case? What about if I am on 3 BUS rides in Q1 already and either did not get myself offloaded or commit a violation that leads me to another BUS during the same quarter, do you mean there is no more BUS ride for me in the quarter? It is unlikely to get more than 2 BUS in a quarter. If it happened, the contractor will be suspended from future tender till the end of Assessment Year. The contractor will also be under closely monitored to determine his suitability to continue working for SP even under existing contracts. 63. If I am on only 1 BUS for Q1, likewise for Q2 and Q3, will you still put me on a 4th BUS if I get myself a violation either in Q3 or Q4 again? Yes, because this will only be the 2nd BUS in Q3 or 1st BUS in Q4 given number of BUS is reset every quarter. Under this situation, we will review whether you are still the suitable contractor to SP and work in SP environment. 64. If you give up on a contractor after 3 BUS programs and not going to put him on another BUS, are you not encouraging “don’t care” attitude from those erroneous contractors and at the same time goes against the your aim to work with and help contractors improve? And it means you are not taking any more action against them, isn’t this unfair to the responsible ones? For this situation, the contractor will be closely monitored by SP and we will review case by case whether you are still the suitable contractor to SP and work in SP environment. Our main concern here is safety of the workers. If the contractor is found to be no longer suitable to carry out works safely, his current contracts may also be terminated. 65. If you mean that you will not trigger any more BUS only if a contractor cannot get himself offloaded after 3 BUS programs or trigger a 4th BUS in the same quarter and everything reset after end of each quarter, then does this mean that this contractor if a poor one, will require to be on BUS again if he commits violations in the next quarter? Doesn’t this go against your concept of not wanting to spend more time with contractors who do not want to change? For this situation, the contractor will be closely monitored by SP and we will review case by case whether you are still the suitable contractor to SP and work in SP environment. Our main concern here is safety of the workers. If the contractor is found to be no longer suitable to carry out works safely, his current contracts may also be terminated. 66. I have only one contract and one work site under it. What happen if I am already near the end of the site work and am put on BUS but the remaining work itself will not have sufficient time for me to complete the BUS ride? Under such unique situation, we will modify the Bus Programme as deemed appropriate. 67. For cable damages, you mean we will be on BUS regardless whether it is our fault or not? Considering the protection measures already put in place for cables and gas pipes and there should be cable/pipes detection conducted before starting work, any damage is likely to be due to some non-conformances to requirements or work processes. The BUS program will not be activated if indeed it was found that it was wholly not contractor’s fault. 68. Do you mean stop work on site or stop issuing new work orders? It means stop the work at site. 69. When on BUS, are the stop work and other training measures applicable to only the site involved or for all sites under the same contract? How does it work? Only the affected worksite will be required to stop work to prevent further aggravation. In other words, the workers of these sites are required to attend Safety@SPPG as refresher, and project/safety people of contractor for this contract are required to attend project safety management training as refresher. 70. I have a few sites under a contract doing different work. I get onto BUS because of one violation in a particular site. Does it mean that if I do not have enough work for that site to complete the BUS program, my other sites will have to substitute for it despite of different nature? Only other sites with similar nature of work will be considered as substitutes for the BUS program. However, under such situation, we will modify the Bus Programme as deemed appropriate. 71. Is it practical to impose stop work if the road is opened and need to be closed ASAP to meet regulatory requirements? Likewise, if it is a critical urgent work like supply restoration in the case of cable damage? We will review this on case by case basis if the work has to complete on time to meet regulatory requirement. 72. How does the BUS scheme help contractors instead of punishing them? In what way is it a partnership arrangement? The approach of BUS programme is correctional first. Contractors are will not put on BUS immediately. If they commit minor non-conformance, we will work with them to fix it on the spot. When committing major non-conformance, we will activate a safety pause with the aim to fix the non-conformance and educate their workers of the safe work procedures. In other words, contractors are given opportunities to make correction on the non-conformance. Our aim is to work with them to make their work safe. Only contractors who have repeatedly commit major non-conformance or critical violation will be put on BUS. 73. Why need to suspend me if I am on more than 2 BUS in a quarter? When a contractor is on BUS more than two times, it indicates that their safety capability or/and work quality is weak and so they may not be suitable to be our contractor. The suspension provides an opportunity to improve on their safety and work capability to make them a suitable contractor to SP. 74. If you keep sending us on BUS, how do complete our work? You cannot finish work when your execution is not safe. To be able to complete on time, one must make sure that the work is executed safely. The BUS program helps contractor fix the lapse when spotted and before next incident occurs.

s when osts. s Times tackled agreed shared holders , p, l nce, ared res, and year ear per Ling the riod rom the takuary nsitnese test conmesaid doions, xernary d as l Mack Eng, head of medical at Prudential; Dr Jeremy Lim, partner and head, health and life sciences practice, Asia Pacific at Oliver Wyman; Dr Carol Tan, a geriatric specialist C2 and BUSINESS chairman of The Good Life Cooperative; Mr Chye Pang Lorna Tan Invest Editor Poor showing likely due to post-CNY slump, but petrol stations, car showrooms do well Chia Yan Min logged the worst performance, Economics Correspondent sliding 17.4 per cent, compared with a year earlier. GE chairman and chief executive Takings Jeff at department Immelt, stores, who was in GE chairman Singapore and chief yesterday executive Jeff for Immelt, the who launch was in Singapore of the Asia yesterday Digital for the Operations launch of the Asia Centre, Digital Operations said the Centre, company said the company looks looks forward forward to Retail working sales reversed with course its in partners February after a modest rise in Janu- convenience stores dropped year supermarkets, here to build mini-marts a digital and ecosystem to working with and its support partners here entrepreneurship to build a digital ecosystem in the and support country. entrepreneurship ST PHOTO: in the SEAH country. KWANG ST PHOTO: PENG SEAH KWANG PENG ary, with patchy performances on year. across segments. Sales at clothing and footwear artificial intelligence to improve noted that GE’s latest investment in Takings fell 2.5 per cent in February over the same month a year cent from a year earlier. artificial intelligence to planned improve downtime in noted network that oper- GE’s role of latest Asia as investment the growth engine in of retailers also declined 12.5 per GE opens first Asia asset performance and reduce un- Singapore reflects the expanding GE earlier, according opens to Department OCBC first economist Selena Asia Ling asset performance and reduce ations, GE unplanned downtime in network dictive maintenance. oper- role of Asia as key the economic growth development engine prior- of said. This means Singapore customers could reap cost savings from pre- “It should be no surprise that a reflects the global economy. the expanding of Statistics data out yesterday. noted that retail sales over the digital operations centre This compares with economists’ January to February period expectations of a 1.9 per cent rise. inched up just 0.09 cent from ations, GE said. This means GE customers could including reap cost engineers savings cubation from pre- programme for “It techno- should ities be in no Asia, surprise to address the that needs of a also signed agreements the global with economy. ity for Singapore is to work with digital February’s lacklustre showing operations a year earlier. centre Spring Singapore to develop an in- companies to pursue the opportun- came after a 2.3 per cent increase This pales in comparison to the Jacqueline Woo employees, in January, possibly owing to the same period last year when takings rose 2.9 per cent. plications and reliability, as well as Institute of Management’s entre- Dr Beh added that GE’s collabora- network dictive and maintenance. security, enterprise aplogy start-ups, and with key Singapore economic customers development in Asia,” he said. priority Platform for E, Singapore to tion with is local to partners work will with help Chinese New Year festive season. Petrol service stations were the “While January and February Multinational conglomerate General Electric (GE) has beefed up its Spring GE said the Singapore number of software to develop set up an a co-working in- companies space to sup- to the pursue tech community the opportun- manage the technical GE also product signed managers. agreements preneurship with centre, strongest performers in February, data tends to be volatile and sensitive to the timing of the Chinese presence Singapore with a new jobs the centre, which is housed port Industrial Internet entrepren- growing opportunities in Industrial with takings up 14.6 per cent year Jacqueline on year. Woo New Year festive period, employees, the latest including high-tech support engineers centre. in within cubation the firm’s programme premises at The for eurship technology start-ups, could grow and threefold with Singapore “The Industrial Internet customers repres- in new Asia,” centre he will said. provide Singapor- locally and in ities the region. in Asia, IoT to address in Asia, and the that needs the group’s of Car showrooms also did well, retail sales reading suggests network con-ansumer spending is off to a some- Centre, its first such facility in Asia, over the next five years. ents a multibillion-dollar opportuneans with “many exciting opportun- security, GE’s Asia enterprise Digital Operations applications year,” said and will reliability, support the New as York-listed well as Institute addition, of GE Management’s is partnering ity for entre- the industry,” Dr said Beh GE added ities and that rewarding GE’s careers collabora- in the di- Metropolis, with motor vehicle sales increasing 9.4 per cent. If car sales were what weak start this Multinational excluded, overall retail conglomerate sales Ms Ling. General per cent. Electric (GE) has beefed mestic labour up its market conditions, GE said the of a number larger strategy of software to transform Internet set up of Things a co-working (IoT) and intelli- space yesterday. to sup- “We look the forward tech to community presence here in manage Jurong Industrial the technical product group’s global managers. information technology services and operations, as part to develop capabilities Industrial Immelt, who was at the launch GE first set up a manufacturing Singapore preneurship grid operator centre, SP Group Platform chairman E, and to chief tion executive with Jeff local gital industrial partners economy”. will help would have fallen by a heftier 4.9 “Given the softening in do- presence Other segments in Singapore also raked with consumers a new may continue jobs to at exercise caution in their discretionary The centre, which opened yesterliability and efficiency of Singapore to build a digital ecosystem 4,000 employees here across major the centre, how IT is delivered which across is housed the firm. gent port applications Industrial to enhance Internet the re- entrepreneurship power locally network. and in the region. and support entrepreneurship IoT in Asia, in businesses and that such as the aviation, group’s health- working with our partners growing Singa- opportunities Estate in 1969. It in now Industrial has close to more, including sellers of medical high-tech goods and toiletries, support recreational centre. spending in the months within ahead as the firm’s day, provides premises round-the-clock at The infrastructure, could systems grow engineering threefold and Engineering “The Industrial and digital experts Internet the country.” repres- new centre care, will power, provide as well as Singapor- oil and gas. pore’s goods, GE’s and furniture Asia Digital and household equipment. IT support. It has minimal staff now from the two firms will create tools Dr Beh Swan Gin, chairman of the Operations well.” Metropolis, Centre, Sales of its food first and such beverages facility chiaym@sph.com.sg in Asia, over the next but five will years. eventually have about 60 that ents make a multibillion-dollar use of data analytics and opportunity for the industry,” said GE ities and rewarding careers in the di- Economic Development eans with Board, “many tsjwoo@sph.com.sg exciting opportun- will support the New York-listed In addition, GE is partnering group’s global information technology services and operations, as part to develop capabilities the traditional in over-the-counter Industrial Immelt, Still, Mr Cheng who believes was Singapore at the to 2,624 launch tonnes in 2015, GE thanks first to a set Gold up prices a manufacturing grew about 8 per cent Singapore grid operator SP Group chairman and chief executive Jeff gital industrial economy”. S’pore has key features (OTC) method of trading. has the key features in place to become yesterday. Asia Pacific’s “We global precious look forward clude the Government to presence exempting here certainty. in Jurong It hit the Industrial highest in five number of initiatives. These in- last year amid heightened global un- of a larger strategy to transform Internet of Things “Moving (IoT) OTC trade and to intelligent applications trade is to a (good) enhance direction, the but re- it is metals working trading with hub, given our its partners strong the in trading Singa- of investment-grade Estate 1969. months It this now week, has with close spot gold to at exchange how to become IT is delivered Asia-Pac’s across the firm. global not happening fast enough,” he said financial, as well as precious metals precious metals from GST in 2012, about US$1,273 per ounce yesterday. precious The centre, which metals opened trading yesterday, provides round-the-clock infrapore’s power that network. exchange trading is safer and and Mr Lester support Lu, divisional entrepreneurship director Singapore FreePort in businesses vault next to such Chan said as investors aviation, have health- been turnliability hub and at efficiency a briefing yesterday. of Singa- He noted storage pore and to trading build infrastructure. a digital ecosystem while storage facilities, 4,000 such as employees the Phillip here Futures across analyst Jonathan major more transparent than OTC trading. for metals and minerals of the trade Changi Airport, increased. ing to safe-haven assets like gold, as structure, systems engineering and Engineering “We’re and among digital the early experts batch of promotion the country.” group at IE Singapore, The physical movement care, of gold power, arranged of from the Singapore rose 65 per light of rising concern over a num- opposed as well to as riskier oil and assets, gas. in the IT Singapore support. is in a good It has position minimal to reprise its role as the region’s global stance, has suffered from low trad- maybe we’re a little bit ahead of the a physical gold distribution centre cent to more than 200 tonnes ber of geopolitical events. “Gold pore staff Kilobar now Gold Contract, from the for in- two countries firms trying will create to adopt this, tools and said Dr that Beh Singapore Swan lost Gin, its status chairman as but precious will metals eventually trading hub, have but ing about volumes 60 since it that was launched make use curve. of But data if the analytics wind blows and in this when Economic the goods and Development services tax between Board, 2014 and 2015. tsjwoo@sph.com.sg prices may continue to rise if these there is still some way to go, said in 2014. direction, we will be at an advantageous position,” Mr Cheng said, adding he added that activity has been precious metals trading hub, the weigh even more heavily on in- (GST) was introduced in 1994. But To further promote Singapore as a factors continue to escalate or Singapore Bullion Market Association (SBMA) chief executive Al- to the stringent requirements for that one of the avenues for change is steadily picking up in recent years. SBMA, supported by IE Singapore, is vestors’ Mr Cheng noted this is partly due minds.” bert Cheng. customers to set up an account with for the market, as a whole, to look for Annual gold volume traded here organising the inaugural Asia Pacific Source: The Singapore Exchange’s The Straits Singa- the Times clearing house, © compared Singapore with more transparency Press in trading. Holdings has grown Limited. from 911 tonnes Permission in 2012 Precious Metals required Conference in June. for Jacqueline reproduction. Woo the traditional over-the-counter (OTC) method of trading. “Moving OTC trade to exchange trade is a (good) direction, but it is not happening fast enough,” he said at a briefing yesterday. He noted Consumers have been urged to think about the important issues of affordability and their needs when managing their healthcare costs. Five panellists on a Straits Times Roundtable this week that tackled the topic of healthcare also agreed that more collaboration and shared responsibility among stakeholders by Sunday Times Invest editor Lorna Tan. The experts touched on topics such as how higher costs affect medical insurance, what insurers and doctors can do to mitigate these increases and what policyholders are central to keeping healthcare affordable and effective. The theme at the Tuesday roundtable session was “Sustainable Healthcare”. The five panellists were: Mr Mack Eng, head of medical at Prudential; Dr Jeremy Lim, partner and head, health and life sciences practice, Asia Pacific at Oliver Wyman; Dr Carol Tan, a geriatric specialist and chairman of The Good Life Cooperative; Mr Chye Pang Still, Mr Cheng believes Singapore has the key features in place to become Asia Pacific’s global precious metals trading hub, given its strong financial, as well as precious metals storage and trading infrastructure. costs environment”. Private healthcare costs have been rising at 18 per cent per year. Dr Tan stressed the need to change one’s approach to healthcare. She said that in healthcare insurance, “there are actually three Hsiang, principal consulting actuary, Milliman; and Ms Pauline Lim, executive director at Life Insurance Association. The session, sponsored by insurer Prudential, was moderated by Sunday Times Invest editor Lorna Tan. The experts touched on topics such as how higher costs affect medical insurance, what insurers and doctors can do to mitigate these increases and what policyholders to 2,624 tonnes in 2015, thanks to a number of initiatives. These include the Government exempting the trading of investment-grade precious metals from GST in 2012, while storage facilities, such as the pitals.” Consider affordability, needs in managing healthcare costs: Panel Retail down 2.5% in Feb, with F&B worst hit lornatan@sph.com.sg • Look out for more reports on the | THE STRAITS TIMES | THURSDAY, APRIL 13, 2017 | ST Roundtable in The Sunday Times this weekend. should look out for when buying Integrated Shield plans. Mr Eng said that it is “important that consumers review their healthcare needs and plans regularly, given the current rising medical costs environment”. Private healthcare costs have been rising at 18 per cent per year. Dr Tan stressed the need to change one’s approach to healthcare. She said that in healthcare insurance, “there are actually three words in it – health, care and insurance”. She added: “It’s not illness care. But the way we structure and talk about healthcare, it’s about what you do when you’re already sick. In many other countries, they adopt the healthcare approach where you go from cradle to grave, and you actually start to work with your patients, citizens, policyholders, on how to keep them out of hospitals.” lornatan@sph.com.sg • Look out for more reports on the ST Roundtable in The Sunday Times this weekend. Gold prices grew about 8 per cent last year amid heightened global uncertainty. It hit the highest in five months this week, with spot gold at about US$1,273 per ounce yesterday. Phillip Futures analyst Jonathan ���

OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Go green, go paperless Moving from paper to electronic bills   As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Frequently Asked Questions About Go Green, Go Paperless 1. I received a letter from SP titled "Going Paperless." What is this initiative about? As part of our sustainability efforts, we are transitioning from paper to electronic bills in phases. Many customers have embraced this change, and we encourage more to join us. You can access your e-bill via the SP app or Utilities Portal if you’ve registered an e-account. With an e-account, you’ll be able to view your e-bill and access a full suite of utilities services, including consumption tracking, payment options, and account management. 2. I still require physical copies of my bill. Can I opt out of this initiative, and is there a charge for paper bills? We understand some customers may still need paper bills or more time to transition. Paper bills remain available at no charge. To continue receiving paper bills, contact us via: • E-bill Hotline: 6671 7101 • WhatsApp: 9659 8250 • Online: spgrp.sg/contactus Customers without an online account via the SP app or Utilities Portal will continue receiving paper bills. 3. What will happen if I don’t sign up for an e-account and don’t contact SP? If you need more time or prefer not to register, paper bills will continue to be provided. 4. Will SP be charging for paper bills under this initiative? There is currently no charge for paper bills. 5. I have more than one account, but your "Go Paperless" letter only shows one. Will I receive letters for my other accounts? We are sending letters in batches and converting accounts progressively. You may receive letters for your other accounts later. We appreciate your patience and understanding. E-Account and E-Bill Setup 6. What is an e-account and how do I register for one? An e-account provides access to our SP app and Utilities Portal, where you can manage all available utility services. To sign up for an e-account, please follow the steps below: Step 1: Download the SP app from the App Store or Google Play, or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the login page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number (found on your bill), the postal code tied to your premises, and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account login details, click on “Forgot Password” or “Forgot Email”, and follow the instructions to perform a reset. You can download and save your current and past 13 months’ bills using our SP app or Utilities Portal (spgrp.sg/UPortal) at no charge. 7. What are the benefits of creating an e-account? Going paperless helps the environment and offers greater convenience. With an e-account, you can access a full suite of utility e-services such as: Monitoring utilities consumption Opening and closing accounts Submitting meter readings Making utilities bill payments on the go Retrieving past transactions or bills (up to 13 months)   8. What if I forget to check my e-bill? You will receive monthly notifications via email and the SP app whenever your latest bill is ready. 9. How do I view my e-bill from the SP app or Utilities Portal? You can conveniently view your e-bills under the “Bills” section in the SP app or Utilities Portal. 10. Do I need to wait for a notification letter to switch to e-bill? You may set up an e-account and switch to e-bill at any time. Billing History and Account Access 11. Can I get past copies of my bill if I need them and do I need to pay for them? You can download and save your current and past 13 months’ bills using our SP app or Utilities Portal ( spgrp.sg/UPortal ) at no charge. Payment and Account Management 12. I am currently paying my utilities bill through GIRO. If I switch to e-bills, will my existing GIRO arrangements be affected? No, your existing GIRO arrangements will not be impacted by the switch to e-bills. 13. Will switching to e-bill impact my account, payment mode and/or billing cycle in any way? This initiative will not impact your account, payment mode and billing cycle at all. 14. Do I need to choose between paper or e-bills again if I switch from SP to an electricity retailer? Retailers will either bill you directly or via SP Group. Please check with your retailer about the billing arrangement. Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home.

FAQs FOR CUSTOMERS WHO WISH TO SIGN UP FOR A RECURRING PAYMENT ARRANGEMENT ON THE SP APP WHICH IS AVAILABLE WEF 1 ST OCT 2020 CESSATION OF DBS / POSB RECURRING PAYMENT ARRANGEMENT 1. Why has SP ceased my existing Recurring Payment arrangement which I set up with DBS using my DBS / POSB credit card? We are streamlining the set-up for our Recurring Payment options so that all Recurring Payment credit card arrangements will be registered on our SP Utilities app. By enabling customers to set up their Recurring Payment arrangements on the App, we intend to give customers more control and flexibility in managing their Recurring Payment arrangements with SP. 2. Why is it not possible for SP to maintain my existing Recurring Payment arrangement with DBS until Jan 2021 and make the switch a seamless process? Your existing arrangement will be maintained until 31 Dec 2020. If your bill is due on or after 1 Jan 2021, you will have to pay by alternate means until you are able to set up a Recurring Payment arrangement on the App with your DBS card with effect from 1st Jan 2021. We have tried to make the transition period as short as possible and have provided various other payment options for you. 3. What other payment options do I have now that my Recurring Payment arrangement has been cancelled? We have several other payment options as listed below: • One-time payment on the SP Utilities App with any Visa, MasterCard ® or American Express ® card of your choice; • Recurring Payment on the SP Utilities App (DBS/POSB credit cards will be available from 1 Jan 2021); • GIRO – please find enclosed a GIRO form for your use; • Internet Banking at your bank’s website; • SingPost Self-Service Automated Machines (SAM), AXS stations or DBS/POSB/OCBC ATMs; • Post Offices and 7-Eleven stores. 4. Besides the App, are there any other channels for me to set up a Recurring Payment arrangement with my credit card? No. All Recurring Payment credit card arrangements must be set up on the App. By enabling customers to set up their Recurring Payment arrangement on the App, we intend to give customers more control and flexibility in managing their Recurring Payment arrangements with SP. 5. Currently I am not required to sign up for an online account with SP to set up a Recurring Payment arrangement with my credit card. How can I set up a Recurring Payment arrangement without an online SP account? We are sorry that this is not possible. All users must register for an account on the App before they can set up a Recurring Payment arrangement on the App. The account on the App replaces the form which users would have been required to fill up previously when setting up a Recurring Payment arrangement. 6. Can I use my DBS / POSB credit card to set up a new Recurring Payment arrangement? Yes, you can use your DBS / POSB card to set up a Recurring Payment arrangement on the App from 1 Jan 2021. 7. Can I pay with other credit cards? Can you tell me which ones are accepted? Are there any benefits? Yes. Other cards are also accepted on the App. As the benefits are governed by the terms & conditions which you have with your bank, please refer to your bank for more information. 8. What benefits can I enjoy if I set up a new Recurring Payment arrangement on the SP App for my SP utilities bills? You will have more control and flexibility in managing your Recurring Payment arrangements with SP. You can set up a Recurring Payment arrangement at any time and terminate it any time without the hassle of calling us or your bank. We provide a single point for you to set up a Recurring Payment arrangement with any Master, Visa or Amex card of your choice. You may also enjoy special rebates or promotions from your bank when you set up a Recurring Payment arrangement on the SP App. Setting up a Recurring Payment arrangement will save you the hassle of remembering to make payment every month. You will receive immediate notification on the SP App each time your payment is successfully charged to your card. You will also receive notification on the SP App for any unsuccessful charging. 9. If I use my POSB Everyday credit card to make an ad-hoc payment on the SP App or set up a Recurring Payment arrangement, will I enjoy rebates from DBS? The rebates are governed by the terms & conditions which you have with DBS. DBS has confirmed that their current terms and conditions enable you to continue enjoying the rebates for Recurring Payment arrangements. However, as DBS’ terms and conditions are subject to change, you may wish to check with DBS for the latest information. WHAT IS RECURRING PAYMENT? 10. What is a Recurring Payment arrangement? This is a new payment method introduced to bring you greater convenience by allowing seamless utilities bill payment every month without the hassle of having to remember to make payment. Once your utilities bill is ready, the SP Utilities App automatically charges the amount to your saved debit/credit card seven (7) days before the payment due date. 11. Who can use the Recurring Payment function? All users registered on the App will be able to set up and use the Recurring Payment function for their utilities bills on the App. 12. Which cards are accepted under this arrangement? Currently, all major debit and credit cards issued by UOB (American Express � , MasterCard and Visa) are accepted for payment. Visa, Master & AMEX cards issued by other banks will be accepted wef 1 Jan 2021. 13. How does Recurring Payment work? If you are on a Recurring Payment arrangement, the App will deduct the amount from your saved debit/credit card seven (7) days before the payment due date. You will receive an email confirmation once payment has been successfully processed. 14. Why does the deduction happen seven (7) days before the payment due date? This mechanism ensures that you will not miss your payment due date in the event that your Recurring Payment arrangement was unsuccessful. It gives you time to use alternative payment methods to pay your bill before the due date to avoid any late charges. 15. Can I make partial payment under this arrangement? No, you must make full payment of your utilities bill for all Recurring Payment arrangements. 16. Is there a limit to the amount I can pay under this arrangement? There is no limit to the amount. However, the payment will be subject to your card limit. 17. How long will it take for the billing organisation to receive the bill payment? Once your payment has been successfully processed, it will be reflected on the App. You will also receive an email confirmation of the payment. SETTING UP 18. How do I activate a Recurring Payment arrangement on the App? If you have an existing debit/credit card saved with us, you will be prompted to enable a Recurring Payment arrangement after you have made a utilities bill payment. Otherwise, you can also activate the Recurring Payment arrangement via My Profile > Payment Methods > Add Credit/Debit Card. 19. How do I know if my Recurring Payment set up is successful? You will receive an email confirmation at your registered email address. In the App under My Profile > Payment Methods, you will also be able to see a “Recurring” label against your debit/credit card details. 20. How many cards can I use to set up a Recurring Payment arrangement for my account? For each utilities account, you will only be able to set up a Recurring Payment arrangement using one (1) debit/credit card. An account cannot have more than one Recurring Payment arrangement using multiple debit/credit cards. 21. I have more than one utilities account. Can I use the same debit/credit card to set up Recurring Payment arrangements for different accounts? Yes, you can set up the Recurring Payment arrangement using the same debit/credit card for multiple utilities accounts. 22. Can I set a future date or scheduled instruction for my recurring bill payment? Currently, we do not have this function. 23. When will deduction take place after I have set up a Recurring Payment arrangement? Deduction will take place seven (7) days before the payment due date of your latest bill. If you have set up a Recurring Payment arrangement less than seven (7) days before the payment due date of your latest bill, please pay using other payment methods. 24. I am currently on a GIRO or DBS/POSB recurring arrangement. What happens when I subscribe to the Recurring Payment arrangement on the App? Since the App will deduct the amount seven (7) days before the payment due date, it will take precedence over your GIRO or DBS/POSB recurring arrangement. If the deduction on the App is unsuccessful, your GIRO or DBS/POSB recurring arrangement will deduct the amount on the payment due date. 25. Am I able to set up a Recurring Payment on other channels for my utilities bill? Currently, the Recurring Payment arrangement is only available on the App. 26. Is the Recurring Payment function only for SP utilities bills? Can I pay other utilities bills that are currently payable via the App? Currently, the Recurring Payment function on the App is only available for SP utilities bills. CHECKING PAYMENT TRANSACTIONS 27. How can I monitor my payment history and status? You can check all past transactions and monitor the status of newly made payments via the tab in the app. You should also receive an email confirmation each time a payment is made. ‘Pay’ UNSUCCESSFUL PAYMENTS 28. What happens if my payment is unsuccessful? In the event that your payment is unsuccessful (e.g. your debit/credit card has expired, or has insufficient credit balance/limit), you will receive an email notification to inform you of the unsuccessful transaction. You will then need to make payment using alternative methods before the payment due date as your Recurring Payment arrangement would have lapsed and would no longer be in place for your future bills. If you would like to reactivate your Recurring Payment arrangement, you can set it up again via My Profile > Payment Methods > Add Card. 29. Why has my payment failed? This may be due to a number of reasons. Kindly contact your issuing bank for clarification and assistance. DEACTIVATING RECURRING PAYMENTS / CHANGING PAYMENT METHODS 30. Can I deactivate the Recurring Payment arrangement at any point in time? Yes, you can deactivate your Recurring Payment arrangement at any time by visiting My Profile > Payment Methods > Select Card. However, kindly ensure you pay your bill on time using alternative payment methods since you are no longer on a Recurring Payment arrangement. 31. If I disable my Recurring Payment arrangement, does it take effect immediately? Yes, if you disable your Recurring Payment arrangement, it will take immediate effect. However, there will be no refund made if your Recurring Payment arrangement is disabled after payment has been successfully deducted. 32. What should I do if I dispute the charges in my bill? You should disable your Recurring Payment arrangement so that the bill will not be debited from your debit/credit card. 33. I have lost my debit/credit card that I used to set up my Recurring Payment arrangement on the App. What should I do? Please contact your issuing bank for assistance to cancel the card, and re-enter another valid debit/credit card for your Recurring Payment arrangement via My Profile > Payment Methods > Add Card. 34. I’ve recently been issued a new debit/credit card number as a replacement card from the one I saved in the app for Recurring Payments. What should I do? You may change your debit/credit card saved with us and input the new debit/credit card details by going through the same Recurring Payment set-up via My Profile > Payment Methods > Add Card. 35. What if I want to use other payment methods after I have set up the Recurring Payment arrangement on the App? If you are on a Recurring Payment arrangement but would like to sign up for GIRO instead, please cancel your Recurring Payment arrangement on the App. You can go to My Profile > Payment Methods > Select Card. 36. Can I make an ad-hoc payment on the App if I am on the Recurring Payment arrangement? If you would like to make payment via another card that is not set up for Recurring Payment, you may cancel your Recurring Payment arrangement, before making your one-time payment. OTHERS 37. I have set up a Recurring Payment arrangement for my account but my family member has paid the bill for me. Will the bill still be charged to my debit/credit card? The amount paid by your family member will be nett off from your outstanding bill and any remaining outstanding amount will be debited from your debit/credit card. 38. Can I use UNI$ to pay for my utilities bill if I am on Recurring Payment? No, you cannot use UNI$ to pay for your utilities bill once you are on the Recurring Payment arrangement. ----------------------------------------------------------------

Media Release Leveraging Digital Solutions to Future-Proof Singapore’s Energy Grid As part of Singapore’s energy transition, the Energy Market Authority (EMA), together with industry partners, have embarked on digital projects to future-proof the nation's energy grid infrastructure. There has been good progress in the development of Singapore’s first Grid Digital Twin and Distributed Energy Resource Management System, and they will continue to be developed over the next few years. These projects will serve to enhance the resilience and reliability of Singapore’s electricity grid and support the deployment of cleaner energy sources. Grid Digital Twin 2. Singapore embarked on the Grid Digital Twin in 2021 with the aim of enhancing Singapore’s grid resilience, reliability, and support the deployment of cleaner energy sources. The Grid Digital Twin, comprising two key models - Digital Asset Twin and Digital Network Twin - is a virtual replica of the physical grid network and infrastructural assets. Created in collaboration with Government agencies, industry players and academia, research and development for Singapore’s first Grid Digital Twin for the national power grid has demonstrated good progress. Digital Asset Twin 3. The Digital Asset Twin is a virtual replica of SP Group’s electricity network assets. Developed by the SP Group, in collaboration with Nanyang Technological University (NTU), the Digital Asset Twin aims to enable network operators to monitor and analyse the condition and performance of grid assets, in order to mitigate potential issues. When fully developed, it is envisaged that the Digital Asset Twin will also enable informed decisions for prioritised and timely renewal and maintenance of grid assets. 4. Through in-house digital development capabilities, SP Group has built the core of the asset dashboard as well as key Artificial Intelligence (AI) engines and algorithms to integrate with sensors in real time. The SP-NTU Joint Lab will provide components of an Asset Health system and cost-effective condition monitoring sensors. SP Group targets to deploy a pilot by 2025. As costs of sensors, digital and communication solutions reduce, they can potentially be applied to the large number of distribution assets, such as the 18,000 transformers across SP’s 12,000 substations. Digital Network Twin 5. EMA has also collaborated with partners such as S&TPPO, A*STAR’s Institute of High Performance Computing (IHPC), and TUMCREATE to develop the Digital Network Twin within the Singapore Integrated Transport and Energy Model (SITEM). With the development of the Digital Network Twin, it enables SITEM to make use of advanced modelling and simulation software to model the impact of additional Electric Vehicle (EV) demand on the grid and identify necessary infrastructure upgrades under different scenarios. This has provided insights to EMA and SP Power Grid (SPPG) on how substation capacity could be optimised to support EV charging. The Digital Network Twin is currently undergoing the next stage of translational research and development in order to deploy the developed solutions into an end-user software solution usable by EMA by 2025. The software solution will help to assess the impact of significant demand changes expected in the distribution grid as energy sector decarbonises. 6. A*STAR has also incorporated high-resolution electricity demand results obtained from the Digital Network Twin into a national-level energy systems model that aims to optimise Singapore’s long-term decarbonisation pathways. The effort has yielded positive initial outcomes through the identification of potential ways to reduce investment costs in the power sector over the next 30 years, as the nation seeks to achieve net zero emissions by 2050. EMA will also work with A*STAR and other partner agencies, through the Centre for Energy and Emissions Modelling (CE2M), to further improve long term power sector decarbonisation planning. 7. Through these initiatives, Singapore will have smarter and more efficient ways of monitoring and predicting the health of the nation’s grid assets and network. In addition, the Grid Digital Twin allows for a risk-free environment to study and test different scenarios. This will help future-proof Singapore’s power grid by ensuring that it is well-equipped to manage increasing electricity demand and changes in energy supply, while maintaining reliability in grid operations. Distributed Energy Resource Management System (DERMS) 8. Distributed Energy Resources (DERs) like solar generation systems, battery Energy Storage Systems (ESS), and Electric Vehicles (EVs) are likely to proliferate in the coming decades. This is because solar power generation and battery ESS are expected to become cheaper and more efficient, given ongoing research and development efforts as well as economies of scale. As such, it is increasingly vital to ensure that Singapore’s grid infrastructure is able to support the integration and deployment of cleaner energy sources.   9. To better optimise the management of small-scale DERs such as solar and EVs across the network, SPPG has embarked on pilot development for a Distributed Energy Resource Management System (DERMS). DERMS is a monitoring and control platform which aims to support SPPG’s network operators with real-time information and control capabilities to optimise DER connections. 10. SP Group has carried out a proof-of-concept in 2021, to explore use cases where monitoring and control of DERs could support network operations. From this first phase, monitoring and control solutions were trialled on test setup to gain first-hand experience and identify potential applications for Singapore’s context. 11. The next phase of the DERMS pilot is focused on solar forecasting and capabilities to prepare for increasing EV adoption, and will be test-bedded at selected SP substations. When fully developed, DERMS will be able to support network operators in the sustainable integration of solar and EV-related DERs into the network, while effectively managing reliability and system costs. ANNEX A: Factsheet on Singapore National Grid Digital Twin -- End -- About the Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to build a clean energy future that is resilient, sustainable, and competitive. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. About the SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, as well as sustainable energy solutions in Singapore, China, Thailand and Vietnam.  As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective worldwide.  Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast-charging stations and digital energy solutions for customers in Singapore and the region.  For more information, please visit spgroup.com.sg or follow us on Facebook at spgrp.sg/facebook, LinkedIn at spgrp.sg/linkedin and Instagram at spgrp.sg/Instagram.   ANNEX A: FACTSHEET ON THE SINGAPORE NATIONAL GRID DIGITAL TWIN 1. A digital twin is a virtual model of physical infrastructure, processes and systems that can carry out various functions such as intelligent data analysis, computer modelling and simulation and machine learning to support users in improving planning and decision-making processes. 2. The digital twin of Singapore’s national grid will comprise two key models: a. Asset Twin to optimise the planning, operations and maintenance of SP’s grid assets (such as substations, transformers, switchgears and cables). The Asset Twin is able to remotely monitor and analyse the condition and performance of assets and identify potential risks in grid operations early. This allows SP Group (SP) to make informed decisions on renewal and maintenance plans accordingly. Through in-house digital development capabilities, SP Group has built the core of the asset dashboard and the initial key AI engines and algorithms to integrate with sensors in real time. The SP NTU Joint Lab will provide components of an Asset Health system and break-through cost effective condition monitoring sensors. SP Group targets to deploy a pilot by 2025. As costs of sensors, digital and communication solutions reduce, these digital solutions can potentially be applied to the large number of distribution assets, such as the 18,000 transformers across 12,000 substations.  The Asset Twin is underpinned by five research projects awarded by the Energy Market Authority (EMA) to SP and Nanyang Technological University (NTU) under the SP Group - NTU Joint Laboratory[1]. b. Network Twin for impact assessment on grid. This uses modelling and simulations to determine the impact of additional loads (such as charging of electric vehicles) and distributed energy resources (such as solar photovoltaics and energy storage systems) on the grid. Using an advanced software framework known as the Multi Energy System Modelling & Optimisation (MESMO)[2], the Network Twin is able to provide EMA and SP with a high-level assessment of the impact of demands on the grid and any upgrades required for different scenarios. EMA and agencies such as A*STAR’s IHPC, S&TPPO, and TUMCREATE, have developed the Singapore Integrated Transport and Energy Model (SITEM) to model the impact of additional Electric Vehicle (EV) demand on the grid and identify necessary infrastructure upgrades under different scenarios. SITEM has provided insights on how substation capacity can be optimised to support EV charging. The first prototype Network Twin was developed as part of the SITEM project by the Institute of High Performance Computing (IHPC) at the Agency for Science, Technology and Research (A*STAR), together with its technology partner TUMCREATE Ltd. The project was funded by the Public Sector Science & Technology Policy & Plans Office (S&TPPO).  IHPC is currently undertaking the next stage of translational R&D that aims to deploy the Network Twin into an end-user software solution usable by EMA engineers by 2025.  EMA will work together with A*STAR and other partner agencies in the Centre for Energy and Emissions Modelling (CE2M), which seeks to support long-term national decarbonisation planning. The initiative aims to develop a federated systems architecture that integrates the national energy system model, with sectoral models such as power and transport.  The modelling effort would better inform Singapore’s net-zero strategy, including our future power grid. 3. Key benefits of the Grid Digital Twin are: a. Enhanced condition monitoring of assets and prioritisation of asset renewal, by having a decision tool that can identify risks and prioritise grid assets renewal plans. The tool will take into account health, utilisation and failure history of the grid assets.  b. Improvement in carrying out network planning analysis by having a better network utilisation when balancing new or peak electricity loads. c. Optimisation of asset investment, by identifying potential synergies between asset renewal and upgrades for load growth without compromising grid resilience. [1] The SP Group - NTU Joint Lab was established between SP Group and NTU in 2020, to explore energy-related projects in the areas of asset management and network operations. [2] MESMO is one of two primary simulation technologies that is used in the Singapore Integrated Transport Energy Model (SITEM) project. More details on SITEM can be found on A*STAR’s website: www.a-star.edu.sg/News-and-Events/a-star-news/news/press-releases/supporting-singapore-s-transition-to-electric-vehicles. Grid Digital Twin comprising the Asset Twin and Network Twin (Image Credit: Energy Market Authority) Overview of Asset Health and Criticality Index for the Distribution Network (Image Credit: SP Group-NTU Joint Laboratory)

Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-unveils-blockchain-powered-renewable-energy-certificates-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Unveils Blockchain-Powered Renewable Energy Certificates Marketplace INNOVATION SP Group presented one of the world’s first blockchain powered marketplace platform that will promote the transaction of renewable energy certificates (REC) – tradable certificates of energy generated by renewable sources. The world-wide preview took place in Berlin on 19 April at Event Horizon, a global energy sector blockchain summit. This platform enables companies and individuals to trade RECs in a simple, secure and cost-effective manner. It helps corporates achieve their sustainability goals by ensuring that the electricity they consume comes from renewable sources. The platform will encourage a greater integration of renewable energy sources onto the electricity grid, by enabling “green conscious” homeowners to market their RECs easily and conveniently. — 27 June 2018 TAGS SUSTAINABILITYBLOCKCHAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-unveils-blockchain-powered-renewable-energy-certificates-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Unveils Blockchain-Powered Renewable Energy Certificates Marketplace INNOVATION SP Group presented one of the world’s first blockchain powered marketplace platform that will promote the transaction of renewable energy certificates (REC) – tradable certificates of energy generated by renewable sources. The world-wide preview took place in Berlin on 19 April at Event Horizon, a global energy sector blockchain summit. This platform enables companies and individuals to trade RECs in a simple, secure and cost-effective manner. It helps corporates achieve their sustainability goals by ensuring that the electricity they consume comes from renewable sources. The platform will encourage a greater integration of renewable energy sources onto the electricity grid, by enabling “green conscious” homeowners to market their RECs easily and conveniently. — 27 June 2018 TAGS SUSTAINABILITYBLOCKCHAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Search Renewable Energy Certificates | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/renewable-energy-certificates OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Renewable Energy Certificates Renewable Energy Certificate (REC) is a type of Energy Attribute Certificate (EAC) that represents the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources. RECs can originate from wind, solar, biomass, hydropower, biogas, geothermal, and landfill gas projects. They can be used to validate the consumption of electricity from renewable sources to offset electricity consumption from non-renewable sources. Benefits of RECs: Traceable – each REC comes with a unique serial number that can be used to verify claims and ensure that it is only sold and redeemed once. Supports the renewable energy market by signaling demand for the generation of more renewable energy Encourages the generation of clean energy that produces no greenhouse gas emissions from fossil fuels. How we can assist you Making creditable claims SP group is a credited partner of I-REC Standard, an international recognized registry to provide RECs that are traceable to the source of generation. One stop service provider for ASEAN RECs Together with our network of partners, we can provide RECs from Singapore, Malaysia, Vietnam, Thailand, China, Indonesia, and P Philippines with a variety of generation technologies. We advise on market boundary requirements from different reporting frameworks such as RE100 and CD P and GHG protocol. Register your project to supply RECs Have a renewable project that is generating clean and green energy? From residential rooftop solar systems in Singapore to utility-scale wind and solar farms in the region, we are here to help optimise returns from each project and support the growth of renewable energy investments. Contact Us Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital

Excel In Operations Enhance People Capabilities Expand Growth Annual Report 2006 CONTENTS • About SP Group 1 • Group Structure 2 • Awards & Accolades 3 • From The Chairman 4 • Financials at a Glance 8 A full Financial Statement is available online at www.singaporepower.com.sg • Organisational Structure 9 • Board of Directors 10 • Corporate Governance 14 • Senior Management 18 • Excelling in Operations 22 – Singapore Operations o SP PowerAssets 24 o SP PowerGrid 26 o PowerGas 34 o SP Services 38 o Singapore District Cooling 43 – International Operations 44 o SP AusNet 46 • Expanding Growth 50 – Corporate Finance & Strategic Investments 51 – SP Global Solutions 53 • Enhancing Capabilities 54 – Human Resources 55 – Information Systems 58 – Enterprise Risk Management 60 • Community & Environment 61 Our Mission We provide reliable and efficient energy utility services to enhance the economy and the quality of life. Our Values COMMITMENT We commit to creating value for our customers, our people and our shareholders. We uphold the highest standards of service and performance. INTEGRITY We act with honesty. We practise the highest ethical standards. PASSION We take pride and ownership in what we do. TEAMWORK We support, respect and trust each other. We continually learn, and share ideas and knowledge. ABOUT SP GROUP Singapore Power (SP) Group is one of Asia Pacific’s leading energy utility companies. Headquartered in Singapore, the Group provides reliable and efficient energy utility services to enhance country economies and the quality of life of its customers. Rated AA by Standard & Poor’s and Aa1 by Moody’s, it is one of Singapore’s largest corporations with S$5.2 billion revenue and S$18.3 billion assets in FY2006/07. The Group’s strong performance standards rate among the best in the global industry. In Singapore, SP Group is the largest electricity and gas utility company. It provides electricity and gas transmission and distribution, and market support services to over a million industrial and domestic customers. The Singapore division has four main business units – SP PowerAssets, SP PowerGrid, PowerGas and SP Services. In Australia, the Group has a 51 per cent stake in SP AusNet which is publicly-listed on the Australian and Singapore stock exchanges. SP AusNet delivers energy-related products and services to industrial and domestic customers in Victoria through its electricity transmission and distribution, and gas distribution networks. It also offers industrial customers world-class chemical testing and cable condition monitoring expertise. 1 Singapore Power Annual Report 2006 GROUP STRUCTURE SINGAPORE POWER LIMITED Singapore Division International Division SP PowerAssets SP Global Solutions SP PowerGrid SPI Management Services PowerGas Singapore District Cooling (joint venture) SP AusNet (SP Group has a 51% interest) SP Services Power Automation (joint venture) EverPower IPP (SP Group has a 25% interest) SP Group’s Singapore division has four main business units. SP PowerAssets owns electricity transmission and distribution assets including 29,000 km of cables in service. SP PowerGrid manages and operates these assets. PowerGas owns and operates gas transmission and distribution assets including 2,800 km of pipelines. SP Services provides market support services to electricity, gas and water customers. The International division has SP AusNet, a diversified energy infrastructure business in Australia. SP AusNet owns and operates Victoria’s primary electricity transmission network, as well as an electricity distribution network in eastern Victoria and a gas distribution network in western Victoria. 2 Singapore Power Annual Report 2006 AWARDS & ACCOLADES Singapore Quality Class Certification • SP Services by SPRING Singapore, 2006 to present Business Continuity Management Certification • PowerGas by SPRING Singapore, FY2004/05 to present ISO 9001:2000 Certification for Quality Management System • SP PowerGrid (Distribution Control & Customer Services Section) by Certification International, FY2006/07 • SP PowerGrid (Network Development) by Certification International, FY2002/03 to present • SP PowerGrid (Network Management) by Certification International, FY2002/03 to present • SP Services by BSI Management System, FY2004/05 to present • PowerGas by SGS International Certification Services, FY2003/04 to present • SP AusNet by NCS International, 2006 ISO/IEC 17025 for Calibration and Measurement of Meters • PowerGas by Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme, 2005 to present AS4801 Certification for Safety Management System • SP AusNet by NCS International, 2006 ISO 14001 Certification for Environmental Management System • SP AusNet by NCS International, 2006 People Developer Standard by SPRING Singapore • Singapore Power, 2000 to present • PowerGas, 2003 to 2006 • SP PowerGrid, 2005 to present • SP Services, 2005 to present Singapore H.E.A.L.T.H. (Helping Employees Achieve Life-Time Health) Award, Gold • SP Group by Health Promotion Board, 2004 to 2006 Work-Life Achiever Award • SP Group by Ministry of Manpower, 2006 3 Singapore Power Annual Report 2006 Minister for Defence Total Defence Award • SP Group by Ministry of Defence, 2005 to 2010 EOWA Employer of Choice for Women • SP AusNet by Equal Opportunity for Women in the Workplace Agency, 2007 Safety Performance Award 2005 Certificate of Merit • PowerGas, Area West, by Ministry of Manpower, 2005 Safety Performance Award 2005 Certificate of Merit • PowerGas, National Gas Control Centre (1st & 2nd Storey), by Ministry of Manpower, 2005 Silver Level Sponsor • SP AusNet by Landcare Australia, 2006 Life Membership, Greening Circle Program • SP AusNet by Greening Australia, 2006 “SP Group enters its second decade of operations stronger than it has ever been. We continue to sustain the strong growth pattern charted since our transformation – from a domestic utility company to a dynamic group with substantial business in Australia. While we continue to build on our core strengths, we are also seeking growth opportunities in the Asia Pacific and beyond. Our vision is to become a leading global energy utility company with network performance that sets new industry benchmarks.” ~ Ng Kee Choe 4 Singapore Power Annual Report 2006 FROM THE CHAIRMAN Excel, Enhance, Expand FY2006/07 was yet another exciting year of significant progress in strategy execution. We continued to build on our core strengths to compete with the industry’s best and we are now in an even more solid position to seize international opportunities. Our subsidiaries continued to excel in operational performance and we created new business units to spearhead our global expansion. Financially, we continued to grow steadily and prudently. Financial Performance The financial year ended 31 March 07 saw SP Group recording a net profit of S$677 million, excluding exceptional and non-recurring items. Group revenue rose 8.5 per cent to S$5.2 billion and total assets stood at S$18.3 billion. Return on equity was a credible 17.4 per cent on the back of continued capital structure management. Excelling In Operations Our subsidiaries continued to surpass their performance targets. These were achieved through our strategy of careful planning for growth sectors, and consistently investing in and improving our systems and operations so that our network performance will be among the world’s best. Across the organisation, we continued to garner recognition for our operational excellence. SP Services achieved the prestigious Singapore Quality Class certification for business excellence in May 06. Enhancing People Capabilities Our holistic approach to staff development saw the Singapore People Developer Standard certification for the Group being renewed for another three years. The certification recognises organisations that bring out the best in employees and leverage human capital for better business results. Our commitment to promoting healthy work-life balance among our staff has also enabled us to clinch the Singapore H.E.A.L.T.H (Helping Employees Achieve Life-Time Health) Gold Award in 2006. We also won the Work-Life Achiever Award in our first year of participation. 5 Singapore Power Annual Report 2006 FROM THE CHAIRMAN Growth Strategy The year in review saw major initiatives to expand our international presence. We launched SP Global Solutions which leverages the Group’s core competencies to provide training and consultancy services to country utilities and regulatory authorities. This business unit provides a vehicle to enter new markets, forge business relationships and tap expansion opportunities. In just a year, SP Global Solutions has achieved an impressive pipeline of projects in China and the Gulf region. This demonstrates the strong traction in the international market for our superior network performance, track record, and experience in infrastructure planning and management for nascent and growing economies. In March 07, Singapore Power International jointly with Australian investment bank Babcock & Brown International entered into a Scheme Implementation Agreement with Alinta Ltd (“Alinta”) to acquire Alinta, Australia’s largest energy infrastructure company. An Amended and Restated Scheme Implementation Agreement was entered into between the various parties in May 07. Besides being a strong fit with our existing portfolio in Australia, this acquisition will provide sectoral and geographical diversification to improve the quality of our income. The Scheme is subject to approvals from Alinta’s shareholders and the court as well as from the relevant regulatory authorities in Australia. The period also saw our subsidiary, Singapore District Cooling, commencing a new urban utility service – supplying chilled water for air-conditioning to buildings in the new Marina Bay downtown area. The service will be expanded as the new Integrated Resort and commercial buildings are completed. Partnering Our Customers Through the years, we have deepened our partnership with our customers by helping them become more efficient in their energy usage, and by consistently delivering our promise of high reliability, superior service and affordable prices. We value our open communications with our major customers, which remain a key cornerstone in our ability to serve them effectively. In FY2006/07, we set up interest groups for the island’s Petrochemical and Pharmaceutical industries, to provide a platform for regular dialogue and knowledge sharing on power quality management. This follows the successful Semiconductor Interest Group formed the year before. In Australia, SP AusNet encouraged its customers to provide feedback on its operations through four regional stakeholder forums held during the year. Supporting Our Community As a responsible corporate citizen, the Group is committed to contributing to the communities in which it operates. 6 Singapore Power Annual Report 2006 In Singapore, the SP Heartware Fund raised over S$1.22 million to support the work of six voluntary organisations that ensure the needy elderly living on their own have daily hot meals and necessary care. In Australia, SP AusNet’s commitment to protecting the environment saw the setting up of a Sustainability Working Group to drive its many sustainability projects. Its Landcare Australia environmental group was elevated to Silver Level status in recognition of its outstanding contribution to local environmental works and indigenous re-vegetation projects. People Who Make It All Possible FY2006/07 was a year of significant progress due to our employees’ good efforts and commitment to our shared vision to be a leading global energy utility company. An International Leader We are at an exciting phase of our development as we look to continue our international expansion, although in a disciplined and prudent manner. We have clear goals and our management and staff have demonstrated the expertise and passion to execute our strategies superbly. Our track record of world-class network performance, disciplined execution and service culture will differentiate us in the international market. Thank you for your continued support as we strive to excel in operations, enhance our people’s capabilities and expand globally to power SP Group into the future. We appreciate the Union of Power and Gas Employees’ sterling service in upholding the interests of their members while working closely with the SP Group Management, and nurturing our long established good relationship. I would like to thank my fellow Board directors for their generous advice and guidance. I also wish to extend my deep appreciation to Mr Tan Guong Ching and Dr George Allister Lefroy who have retired from the Board. NG KEE CHOE Chairman 28 May 2007 7 Singapore Power Annual Report 2006 Financials at a Glance S$ Million 6,000 Revenue 5,243 S$ Million 20,000 18,765 Total Assets 18,271 5,000 4,832 15,000 4,000 3,000 10,000 2,000 5,000 1,000 � FY2005/06 FY2006/07 � FY2005/06 FY2006/07 S$ Million 1,400 Net Profit After Tax 1,317 S$ Million 4,000 Shareholder’s Equity 3,899 3,912 1,200 1,000 592 905 3,000 800 228 600 2,000 400 725 677 200 1,000 0 FY2005/06 FY2006/07 Exceptional & Non-recurring items Recurring Profit 0 FY2005/06 FY2006/07 Economic Value Added (EVA) – Proforma S$ Million 400 370 Percentage 40 Return on Shareholder’s Equity 35 34.1% 300 200 278 30 25 20 15.3% 23.2% 5.8% 15 100 10 5 18.8% 17.4% 0 FY2005/06 FY2006/07 0 FY2005/06 FY2006/07 Exceptional & Non-recurring items Recurring Profit A full Financial Statement is available online at www.singaporepower.com.sg 8 Singapore Power Annual Report 2006 Organisational Structure Board of Directors Chairman: Mr Ng Kee Choe Nominating Committee Chairman: Mr Alan Chan Heng Loon Staff Development & Compensation Committee Chairman: Mr Ng Kee Choe Finance Committee Chairman: Mr Ng Kee Choe Audit Committee Chairman: Mr Keith Tay Ah Kee Risk Management Committee Chairman: Mr Ho Tian Yee Head (Internal Audit) Madalene Hee Subsidiaries’ Internal Audit Group Chief Executive Officer Mr Quek Poh Huat Chief Financial Officer Mr Yap Chee Keong Managing Director SPI Management Services Mr Nino Ficca Managing Director SP PowerGrid Mr Sim Kwong Mian Managing Director PowerGas Mr John Baptist Tay Managing Director SP Services Mr Wong Chit Sieng Head (Corporate Services & Information Systems) Mr Wong Yuet Nan Finance • Group Accounts • Treasury • Settlements • Financial Management & Planning • Strategic Investments • Value Creation Corporate Services • Information Systems • Legal & Corporate Secretariat • Human Resource & Administration • Corporate Communications Subsidiaries’ Finance Group Risk Management Reports to Risk Management Committee Subsidiaries’ Risk Management 9 Singapore Power Annual Report 2006 BOARD OF DIRECTORS MR NG KEE CHOE, CHAIRMAN MR ALAN CHAN HENG LOON MR ERIC GWEE TECK HAI MR KEITH TAY AH KEE 10 MR HO TIAN YEE Singapore Power Annual Report 2006 MR NG KEE CHOE Mr Ng Kee Choe, 62, is the non-executive Chairman of Singapore Power Limited. He was appointed Director on 1 September 2000 and became its Chairman on 15 September 2000. He is also the non-executive Chairman of SP AusNet*. Mr Ng’s other current board directorships include his position as Chairman of NTUC Income Insurance Cooperative Ltd, and Director of Singapore Airport Terminal Services Ltd and Singapore Exchange Limited. He is also the President Commissioner of PT Bank Danamon Indonesia Tbk, a member of the Temasek Advisory Panel and a member of the International Advisory Council of China Development Bank. For his contributions to public service, Mr Ng was conferred the Public Service Star in 2001. MR ALAN CHAN HENG LOON Mr Alan Chan Heng Loon, 54, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 June 2001 and is also the Chairman of SP PowerAssets Limited. Mr Chan is currently the Chief Executive Officer and a Director of Singapore Press Holdings Ltd. He is the Chairman of the Urban Redevelopment Authority and SPH Magazines Pte Ltd. He is a member of the External Review Panel (Quality Assurance Framework for Universities), the Board of Trustees of the Courage Fund, the Board of Governors of The Singapore-China Foundation, INSEAD Singapore Council and INSEAD France. Previously, Mr Chan was the Permanent Secretary for the Ministry of Transport and held directorships in DBS Group Holdings Ltd, The Development Bank of Singapore Ltd and PSA Corporation Ltd. He also sits on the boards of MediaCorp TV Holdings Pte Ltd, MediaCorp Press Ltd, Singapore Press Holdings Foundation Limited, TOM Outdoor Media Group Limited, TP Ventures Pte Ltd, GMM Times Company Limited, Magazines World Sdn Bhd, Blu Inc Holdings Malaysia Sdn Bhd and Blu Inc Media Sdn Bhd. Mr Chan was awarded the Public Service Medal (Gold) in 2002. MR ERIC GWEE TECK HAI Mr Eric Gwee Teck Hai, 68, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 January 2001. He is the Chairman of SP Services Limited and a Director of SP AusNet*. MR KEITH TAY AH KEE Mr Keith Tay Ah Kee, 63, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 January 2002. He is also a Director of SP PowerAssets Limited. He serves on the boards of several public companies, including Singapore Reinsurance Corporation Ltd, Singapore Post Limited and Stirling Coleman Capital Limited, of which he is Chairman. He is also the Chairman of Aviva Ltd. Mr Tay is currently a board member of the Singapore International Chamber of Commerce, of which he was Chairman from 1995 to 1997. He is also Vice Chairman of the Singapore Institute of Directors. He was the President of the Institute of Certified Public Accountants of Singapore from 1982 to 1992 and was the Singapore Representative on the Council of the International Federation of Accountants from 1987 to 1990. Mr Tay was Chairman and Managing Partner of KPMG Peat Marwick from 1984 to 1993. Mr Tay qualified as a Chartered Accountant in London, UK, in 1968, and is a Fellow of the Institute of Chartered Accountants in England and Wales. He was conferred the first International Award for outstanding contribution to the profession by the Institute of Chartered Accountants in England and Wales in 1988 and the Public Service Star (BBM) in 1990. The Institute of Certified Public Accountants of Singapore also conferred on Mr Tay the Gold Medal for distinguished service to the profession and made him an Honorary Fellow in 1993. MR HO TIAN YEE Mr Ho Tian Yee, 54, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 May 2003. Currently, Mr Ho is the Executive Director of Pacific Asset Management (S) Pte Ltd and holds directorships in publicly-listed companies, including Fraser & Neave Ltd and Singapore Exchange Limited. He also sits on the board of Times Publishing Ltd and is a member of the Risk Committee of The Government of Singapore Investment Corporation Pte Ltd since 1 August 2004. Mr Ho was a former director of Great Eastern Holdings Ltd, The Overseas Assurance Corporation Ltd and The Great Eastern Life Assurance Corporation Ltd. Mr Ho was awarded the Public Service Medal in 1997. Mr Gwee is also a Director of WorleyParsons Ltd and the Melbourne Business School Ltd. He was the Chairman of the Board of Governors for the Institute of Technical Education (ITE) and the Public Transport Council. He was also the Chairman of CPG Corporation Pte Ltd and a Director of ExxonMobil Singapore Pte Ltd till 2001. For his many years of dedicated service to the community, Mr Gwee was awarded the Public Service Star in 1994 and the Public Service Star (Bar)[BBM(L)] in 2004. 11 Information as at 15 May 2007 Singapore Power Annual Report 2006 BOARD OF DIRECTORS MR TAN CHEE MENG MR BOBBY CHIN YOKE CHOONG PROFESSOR JEREMY GUY ASHCROFT DAVIS MR PAUL CHAN KWAI WAH BG(NS) CHOI SHING KWOK MR QUEK POH HUAT 12 Singapore Power Annual Report 2006 MR TAN CHEE MENG Mr Tan Chee Meng, 50, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2005. He is also a Director of SP PowerAssets Limited. Mr Tan is the Managing Partner of Harry Elias Partnership. He was appointed a Senior Counsel in 2006, and a Specialist Judge for a period of two years from 1 July 2006. Mr Tan is a Fellow of the Singapore Institute of Arbitrators and an Accredited Adjudicator of the Singapore Mediation Centre. He is a Regional Panel Arbitrator of the Singapore International Arbitration Centre and is on the Panel of Accredited Arbitrators of Badan Arbitrase Nasional Indonesia. Mr Tan also sits on the Board of Council of the National Council of Social Service. MR BOBBY CHIN YOKE CHOONG Mr Bobby Chin Yoke Choong, 55, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 23 January 2006. Currently, he is the Chairman of Singapore Totalisator Board and Changi Airports International Pte Ltd. Mr Chin serves on the boards of the Competition Commission of Singapore and several publicly–listed companies including Oversea-Chinese Banking Corporation Limited, AV Jennings Limited, The Straits Trading Company Limited, Yeo Hiap Seng Limited, Stamford Land Corporation Ltd, Ho Bee Investment Limited and Neptune Orient Lines Ltd. He also sits on the Boards of Trustees of the Singapore Management University and the Singapore Indian Development Association (SINDA). He was the Managing Partner of KPMG Singapore from 1992 to 2005 and Chairman of Urban Redevelopment Authority from April 2001 to March 2006. In 2003, Mr Chin was awarded the Public Service Medal. PROF JEREMY GUY ASHCROFT DAVIS Prof Jeremy Guy Ashcroft Davis, 64, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2006 and is also a Director of SP AusNet*. Prof Davis is the Chairman of UNSW Professorial Superannuation Pty Ltd and the Deputy Chairman of AMWIN Management Pty Ltd. He currently serves as a Director of the Transurban Group, CHAMP Ventures Pty Ltd, Amdel Holdings Pty Ltd, Australian Institute of Management NSW & ACT Ltd and the Australian Institute of Management Canberra. He was the former AMP Society Professor at the Australian Graduate School of Management. Prof Davis earlier spent 10 years as a management consultant with the Boston Consulting Group. He also served as a Director of the Australian Stock Exchange from 1990 to 1996 and as a Director and Chairman of AIDC Limited. MR PAUL CHAN KWAI WAH Mr Paul Chan Kwai Wah, 53, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2006. He is a Director of Singapore Telecommunications Limited, Verigy Ltd, SIA Engineering Company Ltd and National Healthcare Group Pte Ltd. He is also on the Advisory Board of the Lee Kong Chian School of Business at the Singapore Management University. He was a former Director of the Singapore Economic Development Board and Noel Gifts International Ltd. Mr Chan was formerly the Senior Vice President & Managing Director (Asia Pacific & Japan) of Hewlett-Packard Asia Pacific Pte Ltd and the Vice President & Managing Director (Asia Pacific) of Compaq Computer Asia Pacific Pte Ltd. He was also a member of the Tax Review Committee, Ministry of Finance and the Listings Committee of the Stock Exchange of Singapore. Mr Chan was awarded the Public Service Star (PBM) in 2005. BG(NS) CHOI SHING KWOK BG(NS) Choi Shing Kwok, 48, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2006. He is currently the Permanent Secretary of the Ministry of Transport. He was formerly a Director of Singapore Technologies Electronics Limited, Sembawang Resources Development Corporation Ltd, Singapore Automotive Engineering Ltd and Chartered Ammunition Industries Pte Ltd. He also served as a member of the National University of Singapore Council, the Singapore Broadcasting Authority and the Jurong Town Corporation. BG(NS) Choi was awarded the Meritorious Service Medal in 2000 and the Long Service Award (25 years) in 2004 by the Government of Singapore, and has also received state awards from foreign governments. MR QUEK POH HUAT Mr Quek Poh Huat, 60, was appointed a Director of Singapore Power Limited in November 2001 and Group Chief Executive Officer in May 2004. Within the Singapore Power Group, Mr Quek serves as Director on the boards of SP PowerAssets Limited, SP Services Limited and SP AusNet*. He is currently also Chairman of SP PowerGrid Limited, PowerGas Limited and SPI Management Services Pty Ltd. He is a board director of publiclylisted Singapore Technologies Engineering Ltd. Mr Quek is Singapore’s non-resident Ambassador to Sweden. He was conferred the Public Service Star in 1994. * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. 13 Information as at 15 May 2007 Singapore Power Annual Report 2006 CORPORATE GOVERNANCE Ethics and Accountability The SP Board is committed to good corporate governance. The principles set out in the revised Code of Corporate Governance 2005 (the Code) for listed companies are followed closely by the Company. The Company has used the Code as its guide and best practice standard and has put in place an internal framework to ensure good corporate governance in its business practices and activities. The Whistleblower Policy, which was launched in 2005, strengthens ethical business conduct in the Group. SP Group endeavours to enhance shareholder value by ensuring the highest standards of corporate governance, transparency and accountability. SETTING DIRECTIONS The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a robust system of internal controls to protect the Group’s assets and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. In the last financial year, the Board met seven times and held a Board Strategic Retreat. ACCESS TO INFORMATION The Board is provided with complete information prior to Board meetings and on an on-going basis. Board papers include management financial reports, annual budgets and performance against budget, announcement of results, matters requiring Board’s decision, updates on key outstanding issues and disclosure documents as well as updates on new legislative developments. Newly-appointed Board Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. The Group also provides on-going education on legislative updates and best practices. The Board also has separate and independent access to Senior Management and the Company Secretary. Should the Directors, whether as a group or individually, require independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, a professional advisor to render due advice. 14 Singapore Power Annual Report 2006 ACCOUNTABILITY In presenting the annual financial statements to the shareholder, the Board aims to provide the shareholder with a balanced and comprehensive assessment of the Group’s position and prospects. Management provides the Board with appropriately detailed management accounts of the Group’s performance, prospects and a risk dashboard on a monthly basis. There is a strong element of independence in the Board composition – independent non-executive Directors constitute more than three-quarters of the entire Board. The independence of each Director is reviewed annually by the Nominating Committee in accordance with the Code. The current size of 11 Board members is appropriate for effective decision-making, taking into account the scope and nature of the Group’s operations. Collectively, the Directors possess a wealth of expertise and experience in the management of business at senior and international levels. SP AusNet as a publicly-listed stapled entity on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited, has established its own Audit and Risk Management Committee, Nomination and Remuneration Committee as well as Compliance Committee to ensure a high standard of corporate governance. BOARD COMMITTEES The SP Board is supported by specialised committees to facilitate effective supervision of Management. These are the Audit Committee, the Risk Management Committee, the Finance Committee, the Nominating Committee and the Staff Development and Compensation Committee. As and when required for specific projects, special board steering committees and due diligence committees have been constituted to provide support and guidance to Management. AUDIT COMMITTEE The Audit Committee (AC) comprises five nonexecutive Directors, all of whom are independent Directors as defined in the Code. The Board is of the view that the members of the AC have the financial management expertise and experience to discharge the AC’s responsibilities. The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes, the systems of internal controls and the process of monitoring compliance with the applicable laws, regulations and codes of conduct. The AC holds at least three meetings each year and is responsible for the following: • review and approval of the audit plans of external and internal auditors; • review of the adequacy of the internal audit function; • review of the financial accounts of the Group and the Company; • review of the independence and objectivity of the external auditors; and • nomination of external auditors for reappointment. The members are: Mr Keith Tay Ah Kee (Chairman) Mr Tan Chee Meng BG(NS) Choi Shing Kwok Mr Bobby Chin Yoke Choong (wef 15 May 07) Mr Timothy Chia Chee Ming (co-opted external member) 15 Singapore Power Annual Report 2006 CORPORATE GOVERNANCE RISK MANAGEMENT COMMITTEE The Risk Management Committee (RMC) assists the Board in fulfilling its oversight responsibilities. The RMC reviews and approves: • the type and level of business risks (risk appetite) that the Company, its wholly-owned subsidiaries and joint venture companies undertake on an integrated basis to achieve their business strategy; and • the Group-wide risk policies, procedures and methodologies for identifying, measuring, monitoring and managing risks that are consistent with its risk appetite. The RMC meets at least three times a year. The members are: Mr Ho Tian Yee (Chairman) Mr Paul Chan Kwai Wah Mrs Oon Kum Loon (co-opted external member) Mr Quek Poh Huat (ex-officio)* The RMC is supported by the Group Risk Management Office in its governance of SP Group risks. Although the risk management responsibilities of the Board are executed through the organisational set-up mentioned above, the ultimate risk ownership rests with the business groups. FINANCE COMMITTEE The Finance Committee (FC) assists the Board to review proposed mergers, acquisitions, disposals and corporate financial structuring for the SP Group. The responsibilities of the FC are to: • consider and recommend, for the Board’s approval, SP Group’s annual operating and capital expenditure budgets and business plans; • approve or endorse mergers, acquisitions, divestments or corporate restructuring; • approve or endorse SP Group’s borrowings and financings; and • approve or endorse such other matters as provided from time to time in the Authority Manual of SP Board. The FC holds at least two meetings a year. The members are: Mr Ng Kee Choe (Chairman)* Mr Ho Tian Yee Mr Eric Gwee Teck Hai Mr Quek Poh Huat* NOMINATING COMMITTEE The Nominating Committee (NC) is responsible for formulating policies and guidelines on matters relating to Board appointments, re-appointments, retirement and rotation of Directors. The Directors’ performance, contribution and independence are taken into consideration in the Committee’s review and assessment. The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board concerning the appropriate size and needs of the Board. New Directors are currently appointed by way of a Board resolution after the NC has endorsed their appointment. The new Directors must submit themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Articles of Association of the Company. The Articles of Association of the Company also requires not less than one-third of Directors to retire by rotation at every AGM. * Non-independent 16 Singapore Power Annual Report 2006 The NC meets at least twice a year. The NC comprises three Directors. The Chairman of the NC is an independent non-executive Director. The members are: Mr Alan Chan Heng Loon (Chairman) Mr Ng Kee Choe* Mr Quek Poh Huat * STAFF DEVELOPMENT AND COMPENSATION COMMITTEE The Staff Development and Compensation Committee (SDCC) oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved or has participated in any proceedings in respect of his own remuneration. The SDCC meets at least twice a year. The SDCC comprises three Directors, two of whom are independent Directors. The members are: Mr Ng Kee Choe (Chairman)* Mr Alan Chan Heng Loon Mr Bobby Chin Yoke Choong COMMUNICATION WITH SHAREHOLDER The Company values communication and ensures that timely and adequate disclosures of material information on the Company are made available to the shareholder, and has regular dialogue and liaison with the shareholder. BOARD COMPOSITION Board Members Audit Committee Risk Management Committee Finance Committee Nominating Committee Staff Development & Compensation Committee Mr Ng Kee Choe, Chairman - - Chairman Member Chairman Mr Alan Chan Heng Loon - - - Chairman Member Mr Eric Gwee Teck Hai - - Member - - Mr Keith Tay Ah Kee Chairman - - - - Mr Ho Tian Yee - Chairman Member - - Mr Tan Chee Meng Member - - - - Mr Bobby Chin Yoke Choong Member - - - Member Prof Jeremy Guy Ashcroft Davis - - - - - Mr Paul Chan Kwai Wah - Member - - - BG(NS) Choi Shing Kwok Member - - - - Mr Quek Poh Huat - Ex-officio Member Member - Board Committee Members Mr Timothy Chia Chee Meng Member - - - - Mrs Oon Kum Loon - Member - - - * Non-independent 17 Singapore Power Annual Report 2006 SENIOR MANAGEMENT MR QUEK POH HUAT Group Chief Executive Officer MR YAP CHEE KEONG Chief Financial Officer MR NINO FICCA Managing Director (SP AusNet) MR SIM KWONG MIAN Managing Director (SP PowerGrid) MR JOHN BAPTIST TAY Managing Director (PowerGas) MR WONG CHIT SIENG Managing Director (SP Services) 18 Singapore Power Annual Report 2006 MR QUEK POH HUAT Mr Quek Poh Huat, Group Chief Executive Officer, is Chairman of SP PowerGrid Limited and PowerGas Limited, and a Director on the boards of SP PowerAssets Limited and SP Services Limited. At the Group’s Australian operations, he is Chairman of SPI Management Services Pty Limited and a Director of SP AusNet, SP AusNet Distribution, and the Responsible Entity. Mr Quek is also a Director of Singapore Technologies Engineering Limited, and he is Singapore’s non-resident Ambassador to Sweden. He was conferred the Public Service Star in August 1994. Mr Quek has a Bachelor of Science (Chemical Engineering) degree with First-Class Honours from the University of Leeds and a Master of Science (Management) with Distinction from the Naval Postgraduate School, Monterey, US. He has also completed the Advanced Management Program at the Harvard Business School. MR YAP CHEE KEONG Mr Yap Chee Keong, Chief Financial Officer, is responsible for providing financial strategy and leadership throughout the SP Group. This includes overseeing the corporate finance, treasury, financial management, tax planning and risk management functions. He is also responsible for corporate planning, strategic investments and value creation. Prior to joining SP, Mr Yap worked with several multinational, listed and private companies as Chief Financial Officer and in other senior management positions. Mr Yap has a Bachelor of Accountancy degree from the National University of Singapore and is a Fellow of the Institute of Certified Public Accountants of Singapore. MR NINO FICCA Mr Nino Ficca, Managing Director of SPI Management Services Pty Limited, is also Managing Director of SP AusNet. He is also a Director of SP Australia Networks (Transmission) Limited, SP Australia Networks (Distribution) Limited, SP Australia Networks (RE) Limited, and a Managing Director of SPI PowerNet Pty Limited. Mr Ficca has worked in the energy industry for over 25 years, including in a number of senior management roles. He is a Director and Deputy Chairman of the Energy Supply Association of Australia, and a Member of the National Electricity Market Operations Committee. Mr Ficca holds a Bachelor of Engineering (Electrical) (Honours) degree and a Graduate Diploma in Management, both from Deakin University. MR SIM KWONG MIAN Mr Sim Kwong Mian, Managing Director of SP PowerGrid Limited, has been with the Group for 12 years. Prior to this, he was with the Public Utilities Board for 18 years. Mr Sim represents Singapore in the Heads of ASEAN Power Utilities/Authorities, which leads the power interconnection project to link the member countries’ electricity networks. He also represents Singapore in the Association of Electricity Supply Industry of East Asia and Western Pacific (AESIEAP). Mr Sim is a registered Professional Engineer with the Professional Engineers Board, Singapore, and a Senior Member of the Institution of Engineers Singapore. He holds a Bachelor of Engineering (Electrical) degree from the University of Singapore, a Master of Science (Electrical) from the University of Manchester Institute of Science & Technology, and a Diploma in Management Studies from the Singapore Institute of Management. He has also completed the Advanced Management Program at the Harvard Business School. MR JOHN BAPTIST TAY Mr John Baptist Tay, Managing Director of PowerGas Limited, is responsible for the gas transportation business of the company. For the last 30 years, Mr Tay has been involved in various aspects of the gas business, including commercial and industrial gas utilisation, metering, town gas production and network planning and development. He has been instrumental in the overall master plan and development of Senoko Gasworks (now under City Gas) which produces town gas, and the planning and development of the natural gas transmission network. Mr Tay, a Professional Engineer in Mechanical Engineering, graduated with a First-Class Honours degree from Sheffield University (UK) in Mechanical Engineering. MR WONG CHIT SIENG Mr Wong Chit Sieng, Managing Director of SP Services Limited, has over 28 years’ experience in strategic business IT planning, and the development and management of banking application systems. He was previously the Group’s Head (Information Systems). Before joining SP, Mr Wong was Director of Operations and Principal Consultant, Asia Pacific & Japan at a US banking software company. He was also with Overseas Union Bank for nine years as its Senior Vice President & Deputy CIO, and as Vice President at Chase Manhattan Bank for 10 years. Mr Wong has a Bachelor of Business Administration (Distinction) degree and a Master of Business Administration degree from the Royal Melbourne Institute of Technology, Australia. 19 Singapore Power Annual Report 2006 SENIOR MANAGEMENT MR WONG YUET NAN Head (Corporate Services & Information Systems) MRS LYNN LOH Head (Human Resource & Administration) MS CHI PING HUEY Head (Legal & Corporate Secretariat) MR LIM HOWE RUN Head (Strategic Investments & Group Risk Management) 20 MR WONG TOON SUAN Head (Business Development) Singapore Power Annual Report 2006 MR WONG YUET NAN Mr Wong Yuet Nan, Head (Corporate Services & Information Systems), is responsible for the information systems, legal & corporate secretariat, human resource and corporate communications functions. Prior to this, Mr Wong was Vice President, Asia Pacific & Japan Region IT at Hewlett-Packard where he played a key role in the HP-Compaq IT integration. Mr Wong has also worked with Compaq Asia Pacific, Abacus Distribution Systems and Times Publishing. He started his career in the public sector, holding various positions at the National Computer Board and Ministry of Defence. Mr Wong has a Bachelor’s and Master’s degree in Engineering Science from Oxford University and a Master of Business Administration degree from the University of California, Los Angeles. MRS LYNN LOH Mrs Lynn Loh, Head (Human Resource & Administration), has over 20 years’ experience in human resource. Before joining the Group, she was with the Central Provident Fund Board, Changi International Airport Services, PepsiCo Group International and Singapore General Hospital. She is Vice President on the Council of the Singapore Human Resource Institute and a National Assessor for the People Developer Standard. She is also a member of the Manpower Skills and Training Council of the Singapore Workforce Development Agency. Mrs Loh was also a resource member of the Government Parliamentary Committee for Manpower. Mrs Loh holds a Bachelor of Arts degree from the National University of Singapore and a Master of Business Administration (Accountancy) degree from Nanyang Technological University. MR LIM HOWE RUN Mr Lim Howe Run, Head (Strategic Investments & Group Risk Management), is responsible for the development of new business initiatives and for implementing Group-wide risk policies and institutionalising risk management practices. This includes overseeing SP Global Solutions, which provides advisory, training and consultancy services to utility companies and country regulatory authorities worldwide. Prior to this, Mr Lim held various positions in asset management and business development within the Group. Mr Lim holds a Bachelor of Engineering (Mechanical) degree from the National University of Singapore. MR WONG TOON SUAN Mr Wong Toon Suan, Head (Business Development), is responsible for business development in markets such as China, South Asia and the Gulf region. Before this, he was with the Group’s Australian division, assisting with the integration of its subsidiaries. He was also previously Managing Director of PowerGas and was a key member of the negotiating team that secured the US$9 billion Indonesian natural gas contract in 2000. Mr Wong is President of the Gas Association of Singapore. He has over 30 years’ experience in utilities including 18 years with the Public Utilities Board. Mr Wong is a registered Professional Engineer (Electrical) and a Senior Member of the Institution of Engineers Singapore. He has a Bachelor of Engineering (Electrical) degree from the University of Singapore and has completed the Advanced Management Program at the Harvard Business School. MS CHI PING HUEY Ms Chi Ping Huey, Head (Legal & Corporate Secretariat), is responsible for the Group’s legal affairs, and is company secretary for SP and its key subsidiaries. She also coordinates the Whistleblower Policy. Ms Chi has over 20 years’ legal experience. She has worked with the Singapore Technologies Group, where she held various senior positions including Head (Legal) and Assistant Vice President (Corporate Affairs) at ST Aerospace Limited. She began her career with a major local bank and has also been in private practice. Ms Chi is a member of the Singapore Law Academy. An OCBC scholar, she has a Bachelor of Law (Honours) degree from the National University of Singapore and was admitted as an Advocate and Solicitor in 1985. 21 Singapore Power Annual Report 2006 22 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS Singapore Operations SP Group is the leading utility company in Singapore, with major operations in electricity and gas transmission and distribution, and utility market support services. The Singapore division comprises four main subsidiaries – SP PowerAssets, SP PowerGrid, PowerGas and SP Services. 23 Singapore Power Annual Report 2006 SP POWERASSETS A 230kV 500MVA phase-shift transformer has been installed at a substation in the East for more efficient power flow control. 24 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERASSETS Outstanding Infrastructure Singapore’s electricity network has achieved worldclass performance standards through far-sighted expansion and operational strategies. SP PowerAssets continues to introduce better and more cost-effective technical solutions to ensure power supply reliability, quality and affordability for its customers. SP PowerAssets is the sole provider of electricity transmission and distribution services in Singapore. Its S$6.7 billion fixed assets comprise modern and robust networks at 400kV, 230kV and 66kV for transmission, and 22kV, 6.6kV and 400V for distribution. MEETING FUTURE NEEDS During the year in review, SP PowerAssets continued its intensive network development programme, planning ahead for the growing power needs of the population and Singapore economy. Several major 400kV and 230kV projects were completed and good progress continues to be made on the rest of its infrastructure enhancements. • A 400kV substation at Paya Lebar was commissioned in August 06. To enhance power quality to customers, the 230kV network was then split into four blocks in January 07. In the event of a transmission incident in one block, the other blocks will be electrically buffered and their power quality will remain unaffected. • Two 400kV cable circuits are being installed to connect the output from Seraya Power Station in 2009 to the grid in the western part of Singapore. A second cable tunnel is now being constructed to house the cable circuit, to complement the first tunnel built in October 05. • A 230kV substation was commissioned in April 06 to meet the load growth in the northern part of Singapore. • A 230kV 500MVA phase-shift transformer was installed in August 06 at a substation in the east for more efficient power flow control. • Two 230kV circuits were commissioned in August 06 to support Keppel Merlimau Cogen’s power export. In addition, nine other 230kV circuits were commissioned to meet load growth in various parts of the island. GRID PRICING: SHARING PRODUCTIVITY GAINS With SP PowerAssets’ increased operational efficiency, the average grid charge was reduced from 3.67 cents to 3.60 cents per kWh. This fifth consecutive year of price reduction will help SP Group’s industrial and commercial customers in Singapore improve their competitiveness in the global market. 25 Singapore Power Annual Report 2006 SP POWERGRID SP PowerGrid’s network performance is better than those of its peers in other countries operating comparable underground networks. 26 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID Management MR SIM KWONG MIAN Managing Director MR CHANG SWEE TONG Deputy Managing Director MR CHENG SEE TAU General Manager (Network Management) MR CHAN ENG KIAT General Manager (Network Planning) MR LOY SAI CHIN Acting General Manager (Network Development) MR CHUNG CHOON HEONG General Manager (Projects) MR HAN TEK FONG Director (Asset Management) DR YOON KOK THEAN Director (Procurement) MR LAW CHIN HO Director (Finance) & Head (Regulatory) MR ALBERT TEOW Director (Corporate Services) 27 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID Strong Network Performance SP PowerGrid manages and operates the transmission and distribution assets of SP PowerAssets. International benchmarking studies show that SP PowerGrid’s network performance is among the best in the world. Based on SAIDI and SAIFI, internationally recognised indices that measure network performance, SP PowerGrid’s performance is better than those of its peers in other countries operating comparable underground networks. SAIDI (System Average Interruption Duration Index) represents the average duration of unplanned interruptions a consumer experiences in a year, while SAIFI (System Average Interruption Frequency Index) shows the average number of such interruptions. During the year, SP PowerGrid’s commitment to excellence saw it achieving the ISO 9001:2000 quality management system certification for the development and management of its distribution network. The Geographical Mapping System provides a unified view of land, electrical facilities and schematic information for SP PowerGrid’s staff all over the island. 28 Singapore Power Annual Report 2006 This is in addition to achieving the ISO 9001:2000 certification for the development and management of its transmission network for the sixth consecutive year. WITHIN REGULATORY TARGETS During the year of review, network performance was within regulatory targets. Key performance indicators held steady compared to the previous year. CONDITION MONITORING BREAKTHROUGH SP PowerGrid’s innovative efforts in condition monitoring, which help identify potential network failures before they occur, continued to contribute to better performance. Ninety-three potential failures were averted during the year. Since 2001, a total of 348 potential failures have been prevented, saving repair costs of S$32.6 million. Significantly, SP PowerGrid has achieved a breakthrough in condition monitoring – it is now able to apply the technology to underground cables. Following collaboration with Delft University Research Centre, Netherlands, SP PowerGrid has successfully applied the Oscillating Wave Test System to the condition monitoring of distribution cables at 22kV and 6.6kV. Going forward, SP Group will apply this technology more intensively, as a key strategic tool for our fully underground cable network in Singapore, and as a competitive advantage in our international projects. An engineer ensures that network operations run smoothly. 29 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID SP PowerGrid has institutionalised Japanese safety practices into its standard operating procedures to further enhance operational safety. 30 Singapore Power Annual Report 2006 OPERATIONAL SAFETY: ENHANCEMENTS MADE Staff safety is paramount and SP PowerGrid constantly seeks ways to create an even safer working environment. It has implemented a robust risk management process that meets the requirements of the Workplace Safety and Health Act enacted in March 06. It has also institutionalised Japanese safety practices into its standard operating procedures to further enhance operational safety. These include the “Kenyochi” (Toolbox Meeting) system before starting work, and the “Point and Announce” procedure when carrying out high-voltage switching on the network. ENGAGING OUR CUSTOMERS SP PowerGrid has a pro-active customer management programme to stay engaged with its key customers. Thirty-five engineers have taken on the additional role of customer managers serving some 150 key clients. They visit their allotted customers quarterly and act as a single point of contact for all services provided by the SP Group and its subsidiaries. They also help these key customers leverage the Group’s innovative solutions and expertise to improve their operational efficiencies. SP PowerGrid has successfully applied the Oscillating Wave Test System to the condition monitoring of distribution cables, achieving a significant breakthrough. 31 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID Three Power Quality Interest Groups, one each for the Semiconductor, Petrochemical and Pharmaceutical industries, meet regularly to share knowledge and experiences in power quality management. A quarterly e-bulletin “PowerConnect” keeps key customers informed of new developments and initiatives that serve to improve network performance and services for them. SP PowerGrid’s customers are pleased with the service enhancements, according to the results of an annual customer survey in February 07. The business unit’s customer satisfaction rating of 8.1 out of 10, is a significant improvement over the previous period’s rating of 7.5. CABLE DAMAGE PREVENTION SP PowerGrid’s earthworks management and cable protection programme has proven highly effective. The number of high-voltage cable damage cases has declined over the years, dipping to a low of six in FY2006/07. The programme ensures that contractors carrying out works near underground cables adopt rigorous cable damage prevention practices. A card registration system was also introduced for registered and provisional excavator operators. Once linked with SP PowerGrid, these operators are updated on the latest cable damage prevention practices through regular briefings and refresher training. World-Class Performance Singapore has the world’s least minutes of blackouts per customer per year SAIDI – System Average Interruption Duration Index From KEMA International B.V.’s Benchmark Study 2006 32 Singapore Power Annual Report 2006 Key Network Indicators POWERING ECONOMIC GROWTH Real GDP vs Electricity Net Demand Growth of Singapore (% Change) POWER DELIVERY Electricity Transmitted and Distributed (GWh) 10 40,000 % Change Year-On-Year 8 6 4 2 0 -2 -4 1.6 (2.4) 01 5.0 4.2 02 3.1 2.4 03 Year 8.8 6.6 7.9 4.6 4.4 3.3 Real GDP Growth (%) Sales Growth (%) 04 05 06 GWh 35,000 30,000 25,000 29,960 FY01/02 31,446 FY02/03 33,635 32,199 FY03/04 FY04/05 Period 34,995 FY05/06 36,287 FY06/07 SINGAPORE’S NETWORK PERFORMANCE IS WORLD-CLASS It has the least number of blackouts per customer per year Interruptions experienced by each customer per year 1.8 1.6 1.4 1.2 1.0 0.8 0.6 0.4 0.2 0 0.01 0.33 0.47 0.48 0.50 0.64 0.85 1.21 Singapore London Manchester Melbourne New York San City Diego Milan ChicagoParis San Francisco Toronto Singapore London Manchester Melbourne New York City San Diego Milan Chicago 1.30 Paris 1.48 San Francisco 1.59 Toronto System Average Interruption Frequency Index – SAIFI Based on 2005 & 2006 data From KEMA International B.V.’s Benchmarking Study 33 Singapore Power Annual Report 2006 POWERGAS PowerGas can now calibrate all commercial and industrial meters up to a maximum flow capacity of 2,500 cubic metres per hour. 34 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS POWERGAS Management MR JOHN BAPTIST TAY Managing Director MR LIM SONG HAU Director (Network Development) MR CHIN TERK CHUNG Director (Network Management) MR TAI SENG CHONG Director (System Operation) MR BANNY KOH SIEW LIM Deputy Director (Transmission Projects) MR ONG MIN SING Deputy Director (Transmission Operations & Maintenance) MR DION TAY MENG TECK Deputy Director (Distribution Projects) MR GERARD M PEREIRA Deputy Director (Distribution Operations & Maintenance) 35 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS POWERGAS Enhancing Gas Networks and Capabilities PowerGas, as the sole gas transporter and system operator in Singapore, plays a pivotal role in the efficient and reliable delivery of natural and town gas to industrial and residential consumers across the country. It manages more than 2,800 km of transmission and distribution pipelines as part of its transportation network. At the distribution level, expansion and enhancement of the natural gas network continued with the commissioning of an offtake station in the west in February 07 and the extension of 5.7 km of pipelines to four industrial gas users in Sungei Kadut. The year in review saw several major projects making good progress or completed to enhance and extend the delivery of natural and town gas. NATURAL GAS: EXTENDING REACH PowerGas extended a transmission pipeline on Jurong Island to enable the supply of Sumatran gas to the 500MW Keppel Merlimau Cogen Plant. The 4 km extension was completed and commissioned in July 06. A 2 km pipeline extension in Woodlands was also completed to enable future injection of Malaysian gas into the pipeline network. In July 06, enhancement works began on a natural gas station on Jurong Island to meet the projected increase in demand for natural gas in 2008. 36 Singapore Power Annual Report 2006 A sophisticated Supervisory Control and Data Acquisition system lies at the heart of PowerGas’ operations. affected by the Mass Rapid Transit system (subway) extension works. METER TESTING: EXPANDING CAPABILITY Accreditation of the Meter Testing Laboratory under the Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme was renewed in April 07. Commissioning of two new test benches for the calibration of turbine meters up to a rated capacity of 2,500 cubic metres per hour was completed. NEW GAS MARKET: GEARING UP Development of standard operating procedures (SOPs) in consultation with the SOP Industry Working Group continued throughout the year with the completion of four SOPs. These standard procedures will operate within the framework of the Gas Network Code. PowerGas plays a pivotal role in the efficient and reliable delivery of natural and town gas to industrial and residential consumers. Development of two other offtake stations in the western part of Singapore to enable additional injection points into the distribution network is continuing and will be completed in mid-2007. Extension of high pressure distribution pipelines to various users in the pharmaceutical industry for co-generation is also in progress. To meet the requirements of the Gas Network Code, preparations to resume development work on the Gas Transportation System Solution (GTSS) are in progress. A web-based system, the GTSS will facilitate gas nominations by shippers, as well as the scheduling and balancing of gas injections and withdrawals in the transportation network. TOWN GAS: ENHANCING NETWORK The town gas network was extended by 14.2 km to reach more customers in new public housing estates as well as private residential and commercial premises. The year also saw the renewal of 12 km of old pipelines, and the diversion of 1.3 km of pipelines 37 Singapore Power Annual Report 2006 Routine checks for gas leakage ensure safety SP SERVICES Delivering efficient and responsive customer services has won SP Services the Singapore Quality Class certification for business excellence. 38 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP SERVICES Management MR WONG CHIT SIENG Managing Director MRS JEANNE CHENG General Manager (Services & Marketing) MR LIM AH KUAN Director (Operations) MS LILY TAN Acting Director (Information Systems) MR HEY BONG KOI Head (Finance & Accounts) MS DERBIN KWEK Deputy Director (Finance & Accounts) 39 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP SERVICES Convenient “One-Stop” Service SP Services provides households and businesses in Singapore with a convenient “one-stop” service for their utility needs through its consolidated billing and collection, and customer management systems. As the Market Support Services Licensee in Singapore’s National Electricity Market, SP Services provides meter reading, data management, and billing services to the electricity market. It also processes consumer registration and transfers for electricity retailers, thus playing a key role in facilitating competition and consumer choice in the liberalised electricity market. management processes and, as a result, achieved superior business performance. In its latest “Mystery Shopping Audit”, which it conducts annually to ensure consistently high levels of In addition, SP Services provides billing and payment collection on behalf of other utilities service providers such as the Public Utilities Board, City Gas and refuse collection companies. BUSINESS EXCELLENCE: WORLD-CLASS STANDARD SP Services’ efforts to deliver highly efficient and responsive customer services have been recognised. In May 06, it was awarded the prestigious Singapore Quality Class certification for business excellence. The certification programme recognises companies that have instituted a framework of sound 40 Singapore Power Annual Report 2006 Our service performance index has leapt to 90 per cent in our latest “Mystery Shopping Audit”. customer service, its service performance index leapt to 90 per cent from 77 per cent in 2004. In another customer survey conducted in FY2006/07, its compliments index which measures customer satisfaction scored a high 94 per cent in the final quarter, compared to 81 per cent in the first quarter. Similarly, the compliments versus complaints ratio climbed from an average of 14 compliments per complaint to 50 compliments per complaint. A comprehensive customer service survey conducted in the third quarter of 2006, saw SP Services with a satisfaction rating of 77 per cent, ahead of six other leading peer organisations. SP Services’ commitment to service excellence is evidenced by its exceeding all regulated service levels set by the Energy Market Authority. In November 06, 15 staff were conferred the Excellent Service Award by SPRING Singapore. The coveted national award recognises individuals who have delivered outstanding service. SP Services also made it to the finals of the Contact Centre Association of Singapore’s 2006 awards for Best Contact Centre Manager of the Year and Best Contact Centre Team Leader of the Year. SP Services is ahead of six other leading peer organisations in a comprehensive customer satisfaction survey. 41 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP SERVICES NEW INITIATIVES: RISING TO THE CHALLENGE In FY2006/07, SP Services continued to leverage technology to improve convenience and service quality for its customers. SP Services’ customer management and billing system is being upgraded to enable more efficient bill processing and resource allocation for improved customer servicing. In November 06, it began using a Wireless Workforce Management System in field operations such as meter reading, installation testing, and support services. The mobile system provides technical staff in the field with real-time information for better customer servicing and optimal resource allocation. Its Pay-As-You-Use metering scheme continues to help about 13,000 customers better manage their consumption while paying their arrears over time. This innovative scheme was introduced in 2005. The Wireless Workforce Management System is used in field operations to provide real-time information for better customer servicing and optimal resource allocation. 42 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SINGAPORE DISTRICT COOLING New Utility Service Singapore District Cooling, a joint venture with French energy company Dalkia, started commercial operations during the year. District cooling is an innovative utility service involving the centralised production of chilled water which is piped to commercial buildings for air-conditioning. With attributes similar to public electricity supplies, district cooling is energy efficient. It supplies a 24-hour reliable flow of chilled water at a stable temperature to meet the most demanding airconditioning needs of modern commercial buildings. District cooling eliminates the need for an in-house chiller plant in buildings, freeing up valuable space and constraints to allow for more creative building design. It also enables lower initial cost for new buildings and reduces overall operating cost. CHILLED WATER FOR THE NEW DOWNTOWN During the planning for common service tunnels for Singapore’s Marina Bay new downtown, district cooling was identified as an urban utility desirable for the new business district. Singapore District Cooling began providing chilled water supplies to One Raffles Quay, the host development of the first district cooling plant, in May 06. Supplies will be extended to the Integrated Resort, Marina Bay Financial Centre and other new commercial buildings in the Marina Bay area as they are completed over the next few years. This SP joint venture is on a solid foundation to benefit from district cooling becoming the new essential service for the new downtown. A centralised cooling tower eliminates the need for an in-house chiller plant in buildings. 43 Singapore Power Annual Report 2006 44 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS International Operations Building on our core capabilities, our strategy involves international expansion to accelerate our growth, and substantially enlarge the scale of our operations and earnings platform. We have significant presence in Australia through our publicly-listed subsidiary, SP AusNet, Victoria’s largest energy transmission and distribution company. SP Group also has a stake in an independent power producer in Taiwan. 45 Singapore Power Annual Report 2006 SP AUSNET For the year under review, SP AusNet invested A$406 million in its networks, up from A$375 million during the previous year. 46 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP AUSNET Management MR NINO FICCA Managing Director MR PAUL ADAMS General Manager (Network Services) MR NORM DREW General Manager (Network Development) MR JOHN AZARIS General Manager (Human Resource and Communications) MR ADRIAN HILL General Manager (Corporate Development and Investor Relations) MR PETER MERRITT General Manager (Business Systems and Services) MR CHARLES POPPLE General Manager (Regulatory and Business Strategy) MR GEOFF NICHOLSON Chief Financial Officer MS ELIZABETH MILDWATER General Counsel and Company Secretary 47 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP AUSNET Delivering Results The first full year of its public listing saw SP AusNet delivering robust financial performance and solid operating results. SP AusNet recorded EBITDA (earnings before interest, tax, depreciation and amortisation) of A$624.7 million, in line with prospectus forecasts. Net profit for the year, excluding discontinued operations, was A$161.2 million, which exceeded prospectus forecasts by 3.2 per cent. In FY2006/07, SP AusNet continued with its strategy of providing solid, reliable investment for its security holders and sustainable, reliable energy networks for its customers. the fires – the small number was due to bushfire mitigation works carried out over the previous winter. The impact on the transmission network was more significant when the 330kV interconnector linked to the New South Wales network tripped as fire crossed the transmission easement. This led to widespread outages across Melbourne and throughout the State. During the 60 continuous days of the bushfire crisis, SP AusNet teams remained at the ready and responded immediately when it was safe to restore lines and customer supplies. During the year, over 22,500 new connections were made to SP AusNet’s electricity and gas distribution networks. The volume of electricity transported by its transmission and distribution networks rose by an average 3.4 per cent over the previous year, while 8 per cent more natural gas flowed through its gas distribution network. In all, over A$400 million was committed to capital expenditure projects to support network growth and refurbishment. The business also endured a hazardous summer period, when bushfires threatened its electricity distribution and transmission lines and burnt out some 1.2 million hectares. Only 42 distribution poles were lost in 48 Singapore Power Annual Report 2006 The roll out of natural gas in western Victoria continues with the extension of the gas distribution network to another five towns. NETWORK INVESTMENT During the year under review, SP AusNet invested A$406 million in its networks, up from A$375 million in the previous period. Transmission projects included the installation of new transformers and network connections at Rowville and Moorabool, connection works at Ringwood and Altona terminal stations, and the complete rebuilding of the Brunswick and Malvern terminal stations. All these will support growth in urban demand for electricity in Melbourne. In the regional areas of the State, terminal stations are being rebuilt at Ballarat, Horsham, Red Cliffs, Shepparton and Terang to reinforce the “western loop” of the transmission network, ensuring that rural communities’ supplies are secure for years to come. New housing subdivisions in the rural centres of Benalla, Bairnsdale and Leongatha in the north and east of the State also drove the expansion of the electricity distribution network. In Melbourne’s growth corridors, Ferntree Gully zone substation was rebuilt, while the Clyde North Stage Two and Doreen zone substations were commissioned. The volume of electricity transported has risen by an average 3.4 per cent over the previous year. The roll out of natural gas to 12 communities in western Victoria continued with the gas distribution network extended to another five towns during the year. Residents and businesses in Gisborne, New Gisborne, Macedon, Port Fairy and Woodend all enjoyed the convenience of natural gas for the first time, joining Creswick which was connected in early 2006. The remaining six towns in the programme are on schedule for connection by the end of 2007. 49 Singapore Power Annual Report 2006 Expanding Growth Extending Boundaries “SParking” across boundaries aptly describes our growth strategy. Our people are challenged to redefine geographical and business boundaries to provide reliable and efficient utility services to enhance economies and quality of life. We search the region for strategic investments such as the proposed acquisition of Australian energy utility company Alinta Ltd. SP Global Solutions went into operation to engage country utilities and regulatory authorities through the provision of consultancy and training services. 50 Singapore Power Annual Report 2006 EXPANDING GROWTH CORPORATE FINANCE & STRATEGIC INVESTMENTS Disciplined and Focused Approach Over the last five years, the Group has transformed into a major utility infrastructure player in the Asia Pacific, by leveraging its merger and acquisition capability and financial strength. We have unlocked significant shareholder value through proactive capital management, divestment of assets and the listing of our Australian business. The Group’s proforma return on equity for the year under review was a steady 17.4 per cent. In executing our growth strategy, we adopt a disciplined approach to acquisition opportunities and are selective of the assets we acquire. We only pursue businesses where we can add value (operational and SP Group has transformed into a major utility infrastructure player in the Asia Pacific. 51 Singapore Power Annual Report 2006 EXPANDING GROWTH CORPORATE FINANCE & STRATEGIC INVESTMENTS financial), and through our participation, enhance the local economy and quality of life for our customers. During the year, we raised S$950 million of debt in the domestic and international markets. As a reflection of our financial prudence and disciplined growth strategy, Moody’s and Standard & Poor’s have reaffirmed our Group’s credit rating of Aa1 and AA respectively. INCREASED PRESENCE IN AUSTRALIA We are looking to expand our presence in Australia. In March 07, SP International jointly with Babcock & Brown International Pty Ltd entered into a Scheme Implementation Agreement to acquire Alinta Ltd. Alinta is Australia’s largest energy infrastructure company. This will be another strategic acquisition for the SP Group, providing a strong fit between Alinta’s wires and pipes businesses with our existing portfolio of assets in Australia. In addition, these businesses will provide sectoral and geographical diversification for our Australian portfolio, providing us with an enlarged footprint that will include Queensland and New South Wales. An Amended and Restated Scheme Implementation Agreement was entered into between the various parties in May 07. The Scheme is subject to approvals from Alinta’s shareholders and the court as well as from the relevant regulatory authorities in Australia. SP Group is looking to expand its presence in Australia. 52 Singapore Power Annual Report 2006 EXPANDING GROWTH SP GLOBAL SOLUTIONS Ideal Partner for Utility Needs SP Global Solutions coordinates and markets SP Group’s wealth of knowledge and expertise in operating energy utility businesses. Launched in April 06, the business unit provides specialised training and consultancy services for country utilities and development authorities. SP Group’s knowledge spans the entire energy utility value chain from regulatory management, network planning, design, development and maintenance to metering, data management, billing and customer services. As both owner and operator of energy delivery networks, SP Group has the experience to provide solutions that are both cost effective and pragmatic to implement. Our combined Group’s unique expertise spans underground networks to overhead transmission lines. We have also pioneered application of state-ofthe-art technology in condition monitoring, network reliability enhancement and quality power delivery. Our excellent track record of delivering first-class network performance, and successful infrastructure planning and management to support rapid growth, commands considerable traction in the international energy market. GROWING SALES PIPELINE Since its inception, SP Global Solutions has successfully secured S$2.7 million worth of training and consultancy projects in China and the Gulf region. In its sales pipeline are another S$10 million worth of projects. SP Global Solutions shares our wealth of knowledge and expertise with country utilities and development authorities. 53 Singapore Power Annual Report 2006 Enhancing Capabilities With SP Group’s expansion, staff skills and expertise need to be constantly enhanced. Systems and practices need to keep pace with market changes and increased volumes. We invest in developing our human resources and in ensuring our information systems facilitate operational efficiency. We have in place an enterprise-wide risk management framework to monitor risk at all levels of our operations. 54 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES HUMAN RESOURCES Developing Our People’s Potential Our people’s expertise, and their drive to set new benchmarks and achieve our shared goals, are critical to the Group’s superior performance. We invest considerable resources to develop our staff ’s skills and nurture their work-life balance so they lead healthy and enriching lives. We stress a culture of open communication so each staff has a sense of empowerment, and ownership of the company and its performance. With almost 3,900 staff in Singapore and Australia, enhancing our employees’ skills is key to strengthening our core competencies and sustaining our world-class performance standards. During the year in review, each staff went through 56 hours of training in areas ranging from technical and computer skills to customer service, safety and crisis management, and leadership training. At the same time, we continued to expand our talent pool through our undergraduate scholarship programme and selective recruitment to meet staffing needs. In January 07, SP Group was again awarded the People Developer Standard for another three years. The certification by SPRING Singapore, since 2000, recognises the Group’s exceptional staff development and training initiatives. The award is given to companies that have successfully implemented a Total People Development System to bring out the best in their employees and leverage human capital for better business results. As part of their career development plan, five staff received overseas work experience. Three employees, from SP Holdings, SP PowerGrid and PowerGas, were assigned to SP AusNet, while two employees from SP AusNet were attached to SP PowerGrid and PowerGas. These overseas attachments help our employees to better understand cross-cultural business issues and encourage sharing of best practices within the SP family. EXPANDING OUR TALENT POOL The expansion of our talent pool saw the sponsoring of four local scholars who will join us as Management Associates upon graduation. As part of their development plan, they will be given leadership training and exposure to different aspects of our business through challenging fast-paced assignments and job rotation across subsidiaries. To ensure that we employ some of the best talent every year to support our new IT-related business initiatives, the Group has committed to recruit four IT scholars over the next four years under the Infocomm Development Authority of Singapore’s scholarship scheme. 55 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES HUMAN RESOURCES In Australia, we recruited more apprentices and trainees in the first quarter of 2007, as part of our efforts to ensure our ability to manage electricity and gas networks well into the future, and address the issue of an ageing workforce in Australia’s energy industry. RECOGNISING AND ENGAGING OUR PEOPLE Our performance management system is designed to nurture a culture of superior performance with a fair and transparent reward system. Our staff work towards clear targets that accelerate achievement of the Group’s goals. Successful attainment of these targets determines each staff ’s increment, promotion and incentive rewards. Schemes such as the ACE (Appreciation for Commitment and Excellence) Awards further recognise employees who excel in their work performance and help the company achieve its goals. Five employees received Special Awards during the Management Annual Plan Seminar 2007 for their exemplary customer-oriented attitude. NURTURING WORK-LIFE BALANCE To nurture a dynamic and meaningful work environment, we strive to promote healthy worklife balance among our staff. The SP Quality Life Programme is under the purview of an enthusiastic committee that has introduced activities and tools for staff to better manage work-life issues. These range Trust in colleagues is one of the deliverables demanded of our staff attending leadership training at the Outward Bound School. 56 Singapore Power Annual Report 2006 from physical fitness and family-bonding activities to personal financial management talks. These innovative efforts have been recognised. The Group won the Singapore H.E.A.L.T.H (Helping Employees Achieve Life-Time Health) Gold Award from the Health Promotion Board in 2006, as well as the Work-Life Achiever Award from the Ministry of Manpower in our first year of participation. In Australia, SP AusNet was named an “Employer of Choice for Women” by the Equal Opportunity for Women in the Workplace Agency. This prestigious status is unrivalled in the Australian energy network sector. We continue to expand our talent pool through our undergraduate scholarship programme and selective recruitment to meet staffing needs. SOLID UNION-MANAGEMENT PARTNERSHIP SP enjoys a strong partnership with the Union of Power and Gas Employees (UPAGE) through a consultative and open approach to resolving operational and strategic issues. In May 06, a unionmanagement breakfast get-together was held to warmly welcome the union’s newly-elected executive committee following its triennial conference. The event provided yet another opportunity for interaction as part of the long-term relationship of cooperation and rapport between union and management. SP AusNet is an “Employer of Choice for Women” – a status unrivalled in the Australian energy network sector. 57 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES INFORMATION SYSTEMS New Systems To Support Growth Our information systems infrastructure supports millions of transactions monthly, and is key to our delivering superior customer service and operational efficiency. FY2006/07 saw a major upgrading of our information technology infrastructure and software to better support growth, empower staff and increase productivity. We upgraded our Data Centre to a Tier 3 infrastructure with power upgrade, in line with industry standards for major data centres. The strengthened power infrastructure provides better resilience to support the critical functions of the computer centre and increases our capacity to prepare for future growth. The upgrade also involved Our upgraded information technology infrastructure better supports growth, empowers staff and increases productivity. 58 Singapore Power Annual Report 2006 the installation of fewer and more compact servers, reducing space utilised for computers by 20 per cent. The MSSL Server infrastructure, which supports services to our key customers, was upgraded to cater for the projected growth to 15,000 major customers in three years. This enhancement ensures high service levels are maintained for our industrial customers, even as volumes grow. Fewer but more efficient servers were installed, resulting in savings of S$540,000 annually on hardware and software maintenance costs. The upgrading of workgroup switches and cabling at SP Services provided our staff with dedicated rather than shared switch ports, increasing their ability to process bills and transactions more speedily. The new switches also support higher bandwidth to allow further security enhancements and future video screening applications. During the year, the various sub-systems that support our human resource management functions were fully integrated into one system incorporating personnel, leave, benefits, recruitment, payroll and performance management modules. Each staff can now selfadminister payroll statement printing, expense claims and leave applications. The system is part of our strategy to use technology to improve our efficiency in human capital management. An Enterprise Portal, installed in November 06, facilitates our staff ’s increasingly mobile work style. With secure access provided through a virtual private network, the web-based portal can be accessed from anywhere, anytime. The “one-stop” hub gives our employees quick access to information The robust infrastructure of the Enterprise Portal facilitates our staff’s increasingly mobile work style. on developments within the Group, important events, staff recreational activities, as well as perform administrative tasks. The hub also facilitates communication of our shared vision, goals and accomplishments to bond and motivate our staff. An Enterprise Fax Server system installed in March 07 enables our staff to send and receive faxes through their email and do away with fax paper and machines. At the SP Services Call Centre, the fax server system reduces turnaround time as faxes no longer have to be separately updated into the Customer Management System. The project is expected to save the Call Centre and other departments over S$200,000 in three years. 59 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES ENTERPRISE RISK MANAGEMENT Ownership and Accountability During the year in review, SP Group continued to advance its risk management practices through clearer ownership and accountability of risk in all business units. Building on the traditional qualitative approach, SP Group adopted stochastic risk assessment models in its enterprise-wide risk management framework to evaluate and quantify risk at all levels of operations. Standard risk assessment tools, metrics and procedures have been institutionalised into the business processes of the Group. Risk management considerations are now also embedded into all decision-making processes. SP Group is committed to good risk management practices beyond corporate governance, extending into the key drivers of our business. Next year, SP Group will embark on a group-wide communication initiative making every employee a risk manager in his area of responsibility. Every employee will be a risk manager in his area of responsibility. 60 Singapore Power Annual Report 2006 COMMUNITY & ENVIRONMENT Caring Corporate Citizen As a responsible corporate citizen, SP Group is committed to contributing to the welfare of the communities in which it operates. SP Group’s employees have a year-long calendar of fund-raising events and volunteer activities to support the needy elderly in Singapore and youth development in Australia. We also invest our resources in helping to protect the environment and promote energy conservation. SUPPORTING THE NEEDY ELDERLY In Singapore, our staff raised over S$1.22 million for the SP Heartware Fund, surpassing the S$1 milliona-year target set in October 05. The fund helps the needy elderly live with dignity. It ensures they have hot meals daily, and provides personal hygiene care, laundry service, and transport for medical check-ups. These services are administered under the Community At our Electricity Efficiency Centre, visitors – even the very young – can obtain information and advice on the efficient use of electricity. 61 Singapore Power Annual Report 2006 COMMUNITY & ENVIRONMENT employees also spent time bringing the elderly from the SWAMI Home Help Service to a Christmas Light-Up Tour of Orchard Road, and in organising a Lunar New Year party for residents of the Sunlove Home Help Service. SP Group has a long history of supporting Singapore’s National Day celebrations. As principal sponsor, we contributed S$200,000 to the 2006 event. Raising S$600,000 for the SP Heartware Fund at the SP Charity Dinner Concert Chest’s Home Help Service programme run by six voluntary organisations. Major fund-raising events such as a charity dinner concert, charity golf game, two appeal mailers, and a staff pledge-card drive with dollar-for-dollar matching by the Group, raised more than S$1 million. We donated three vans and an ambulance worth S$195,000 for the elderly at Sunlove Home Help Service, Moral Home Help Service and TOUCH Home Care. We also contributed to the Community Chest SHARE programme and various charities such as the Assisi Home & Hospice, Singapore Action Group of Elders, Kidney Dialysis Foundation and The Salvation Army. CARING FOR YOUTHS In Australia, the SP AusNet Community Development Fund sponsors the Victorian Energy Education and Training programme which provides young people with short stints of industrial training. The initiative provides the youths with hands-on understanding of the energy industry and maximises their opportunities for successful job placement. The fund also supports rural firefighting agencies. CONSERVING ENERGY We are committed to helping our customers conserve energy. SP Services operates the Electricity Efficiency Centre where consumers can obtain information and advice on the efficient use of electricity. The refurbished SP Building serves as a useful example when persuading our clients to use energy-efficient products that will help them save money over time and protect the environment. Several staff sacrificed their lunchtimes in December 06 to gift-wrap over 1,000 items collected for the elderly in a major Gift Donation Drive. Our 62 Singapore Power Annual Report 2006 new double-glazed windows and the replacement of chillers, chilled water pipes and air-handling units. SP Services has also switched to double-sided printing of monthly utility bills to reduce paper usage. Its new enterprise fax system enables staff to send and receive faxes through email and do away with fax paper. Raising funds for the needy elderly with the SP Charity Golf Game The SP Building was revitalised with modern aluminium cladding which eases maintenance as well as provides an extra layer of insulation against heat. The building’s energy efficiency and sound and thermal insulation were significantly improved with PROTECTING THE LAND AND VEGETATION In Australia, SP AusNet focused its commitment to protecting the environment by establishing a Sustainability Working Group to drive development of its sustainability strategies, monitoring and reporting. This strategic approach will help increase the effectiveness of the company’s various environmental projects. The SP Building has improved energy efficiency and sound and thermal insulation. 63 Singapore Power Annual Report 2006 COMMUNITY & ENVIRONMENT SP AusNet’s long-standing partnership with the Landcare Australia environmental group was elevated to Silver Level status in recognition of its substantial contributions to local environmental works and indigenous re-vegetation projects in both urban and rural areas. Its Landcare Australia sponsorship funding is designed to effect landscape change, develop native growth corridors near transmission easements and educate landowners on managing vegetation. This was boosted by SP AusNet’s further involvement as a founding member of Greening Australia’s Greening Circle, as well as the establishment of its own in-house Green Team. Greening Australia works with farmers, community groups, land agencies, schools, companies and individuals to protect and restore indigenous vegetation. SP AusNet employees planting over 800 grasses and shrubs in a single morning on the transmission easement near Merri Creek in inner Melbourne. 64 Singapore Power Annual Report 2006 Singapore Power Limited 111 Somerset Road #10-01 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.singaporepower.com.sg SP PowerAssets Limited 111 Somerset Road #08-05 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.sppowerassets.com.sg SP PowerGrid Limited 111 Somerset Road #08-05 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.sppowergrid.com.sg PowerGas Limited 111 Somerset Road #10-05 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.powergas.com.sg SP Services Limited 111 Somerset Road #06-01 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.spservices.com.sg SP AusNet Level 31, 2 Southbank Blvd Southbank Victoria 3006 Tel: (61) 03 9695 6000 www.sp-ausnet.com.au Singapore District Cooling Pte Ltd 111 Somerset Road #05-08 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 Power Automation Pte Ltd 28 Ayer Rajah Crescent #05-02/03 Ayer Rajah Industrial Estate, Singapore 139959 Tel: (65) 6872 2688 www.pa.com.sg SINGAPORE POWER LIMITED 111 Somerset Road #10-01 Singapore Power Building Singapore 238164 Tel: (65) 6823 8888 Fax: (65) 6823 8188 www.singaporepower.com.sg Co. Reg. No. 199406577N

SMART GRID INDEX “HOW SMART IS YOUR GRID?” Bok Soon, Au 1 ; Kwong Mian, Sim 2 1,2 SP Engineering Council, SP Group, Singapore 1 auboksoon@spgroup.com.sg 2 simkm@spgroup.com.sg Abstract - Smart Grid development is a priority for most utilities around the world. What makes a power grid “smart” and how can this smartness be measured? Studies so far stopped short at creating a simple, quantifiable and yet useful index for benchmarking of grid smartness. This paper outlines a framework and methodology to measure and benchmark the smartness of power grids, using publicly available information. The methodology defines seven dimensions of a smart grid. Specific attributes and proxies of each dimension are selected to assess the performance of the grid. The results are consolidated to form the Smart Grid Index (SGI). We applied the methodology to benchmark various utilities around the world. From the score of each utility in seven dimensions, its strengths and weaknesses were identified. The results help utilities to gauge their progress of smart grid development, and set key performance indicators and targets. They also enable identification of utilities with best practices in each dimension. The Smart Grid Index framework is a useful tool to gauge utilities’ progress in the journey to develop smarter grids. 1. INTRODUCTION The world’s energy landscape is undergoing rapid transformation with increasing decarbonisation, decentralisation and digitalisation. Facing these challenges, smart grid development has become a priority for most utilities around the world. What makes a power grid “smart” and how can this smartness be measured? Studies so far stopped short at creating a simple, quantifiable and yet useful index for benchmarking of grid smartness. Traditionally, performance of electrical networks are measured using reliability indices, viz. SAIDI and SAIFI. SAIDI indicates the average duration of electricity interruption per customer per year, while SAIFI indicates the average number of supply interruptions per customer per year. These indices have been the cornerstone of electricity network business to set reliability targets and development plans for continuous improvement to better serve customers. However, expectations are changing as the energy landscape transforms. Green targets, and maturity of technological development in DERs as well as incentives set out by policy makers have driven the proliferation of DERs at an exponential rate. Utilities face challenges of integrating these entrants sustainably to remain efficient and reliable. Using the traditional SAIDI & SAIFI reliability indices alone is now inadequate to set developmental targets for the next phase of transformation. 2. METHODOLOGY Based on the definitions of smart grid by the European Union Commission Task Force [1] and the U.S. Department of Energy Smart Grid Task Force [2] , we identified key dimensions of a smart grid. We developed a framework that guides smart grid development to deliver value to customers. The key dimensions are: 1. Monitoring & Control 2. Data Analytics 3. Supply Reliability 4. DER Integration 5. Green Energy 6. Security 7. Customer Empowerment & Satisfaction From our own experience in gathering data within the organisation, we concluded that it would be extremely challenging and time consuming to obtain data from various utilities to carry out a benchmarking study. Learning from the concept of the Big Mac Index [4] , we considered the following factors in designing the methodology for the SGI: 1. The concept of the index is to be simple, quantifiable, and yet useful to measure the dominant traits of grid smartness. 2. The inputs into the benchmarking process should be based on publicly available information. 1 3. The index should incorporate measures of both systems & processes implemented and the outcomes achieved to quantify their effectiveness. Figure 1 illustrates how the seven dimensions work together in a smart grid. In a smart grid system, continuous awareness of the grid’s status is critical and make possible by using monitoring and control systems such as SCADA. These systems also provide real-time network data, remote operation capabilities and enhancement of decision making. The data gathered from monitoring and control systems can be analysed and applied in asset planning and renewal, network operation and maintenance. Moreover, certain real-time data, such as energy consumption and pricing information, can empower customers to make informed decisions to lower energy costs. Strengthening network security is also critical to ensure supply reliability. Physical security, network security and cyber security are components of this dimension. With the growing number of DERs connecting to the grid, integrating DERs onto the grid without jeopardising stability has become crucial for sustainable grid operation. The capability to integrate DERs and facilitating the use of green energy will ultimately bring greater value to customers. Figure 1: Delivering value to customers through a smart grid 2.1 Monitoring & Control SCADA is commonly used by utilities for data acquisition, monitoring and control of the entire transmission and distribution network. The SCADA system plays a significant role in power system operations. As the network becomes increasingly complex, a real-time network view and dynamic decision-making capabilities have become crucial for optimizing resources and managing the network, creating the need for DMS. A collection of various applications, the DMS acts as a decision support mechanism assisting the control room and field operating personnel. The DMS can process real-time data and provide vital information at the control centre in an integrated manner. In some utilities, DMS is taken to the next level, commonly known as ADMS, to include automatic fault location, isolation and supply restoration capabilities, and an integrated outage management system in the event of network failure. 2.2 Data Analytics Data analytics is employed to improve operation, maintenance and asset management. AMI is an integrated system of smart meters, communications networks and meter data management systems. These smart devices enable grid operators to monitor status of low voltage networks, which are typically not monitored under SCADA. The implementation of AMI will lead to a huge increase in the volume of data collected. Advanced data analytics is therefore crucial for a smart grid to analyse the data and produce useful results. Utilities can use data analytics to improve their understanding of customer behaviour, consumption patterns, network reinforcement and asset renewal needs. 2 2.3 Supply Reliability Supply reliability is still a key feature that utilities are expected to deliver under all circumstances. SAIDI and SAIFI are widely accepted reliability indices. Two broad ways to improve supply reliability are prevention and containment. 2.4 DER Integration DER refers to solar PVs, wind turbines and ESS connected to the electrical distribution network. Due to their intermittent nature, the mass installations of solar PV, for example, are typically accompanied with ESS and flexible loads to solve the problem of variability. DERs bring flexibility into the electricity market allowing customers to have more choices and control over their energy consumption. Nonetheless, integration of DERs into the grid remains challenging in a smart grid development. With the rapid growth of DERs, industrial standards and procedures for DER integration should be transparent and made available to all users. Tools, such as capacity hosting map should also be published and updated regularly. In this way, DER integration throughout the network will be facilitated consistently towards a smarter grid. Utilities must be able to manage integration of DERs without jeopardizing network stability. For example, DERMS, together with modern communications sensors, data platforms and artificial intelligence can be employed to effectively manage DERs. 2.5 Green Energy In December 2015, 195 nations signed the Paris Agreement, pledging a long-term global action plan to reduce greenhouse gas emissions and limit the increase in global average temperature [3] . Renewable energy resources are deemed to be the most promising solution to reduce greenhouse gas emission from electricity generation. Electricity generated from both customer-owned and utility-owned renewable energy resources can supplement power generation by conventional power plants. Therefore, the penetration rate of renewable energy is a measure of sustainable development. Electric vehicle is another promising solution to reduce greenhouse gas as the emission is better controlled at the generation plants. Utilities can promote EV utilization by transforming their service fleet to EV, installing charging infrastructures for the public and offering ToU tariff for EV charging. ToU plans for EV charging will encourage customers to charge their vehicles during off-peak hours when the electricity demand is low. This can help to reduce the peak load demand, thus deferring capital investments and reducing carbon footprint. 2.6 Security Physical, network and cyber are the three aspects of security that must be managed. Network security is a basic planning criterion. No utility will publish their physical security measures. Therefore, we only include cyber security in our framework. Many organisations, including utilities, around the world have suffered from cyber-attacks. Utilities must exercise extreme caution to deal with cyber threats as more IoT devices are deployed in the network. Security of the grid, particularly the telecommunications, operation and control systems should always be a top priority; stringent cybersecurity measures and management should be adopted to safeguard against malicious attacks. Appropriate cybersecurity measures, including compliance to cyber security standards for both IT and OT systems, are crucial for secure operation of the grid. 2.7 Customer Empowerment & Satisfaction In today’s electricity system, consumers can also be producers. The smart grid provides customers flexible choices to buy from and sell electricity to the grid. AMI enables utilities to provide customers with real-time energy consumption data and pricing information. This would create greater awareness for customers about their energy usage and enable them to manage their consumption and lower energy costs. Regardless of how complex the energy landscape may evolve, customers continue to expect safe, reliable, resilient and affordable electricity. It is good practice to conduct regular customer satisfaction surveys and publish the results to show commitment to satisfying customers’ needs. 2.8 Assessment Method Specific questions are designed for the seven dimensions to assess the performance of the grid. Scores are given based on the answers to the questions. The assessment is relatively simple, yet adequate to measure dominant attributes of a smart 3 grid. The questions are constructed based on selected proxies in each dimension so that they can be answered using publicly available information. The status of the smart grid’s systems and processes, and the outcomes achieved are assessed. The SGI can serve as a guide for smart grid development and the benchmarking results can be used to measure the progress and set targets for continuous improvement. Utilities can also leverage on the index to gain stakeholders buy-in and justify their business plans for smart grid development. 3. BENCHMARKING RESULTS We have completed a SGI benchmarking study for more than 40 utilities, across the globe. Using a star rating system, we grouped the utilities in terms of their grid smartness level, ranging from one to five stars, with five stars being the most advanced (See Table 1). We have excluded utilities that do not have adequate data publicly available for evaluation. We also identified examples of utilities with the best practices for each dimension to serve as references for utilities to level up and learn from one another. (See Table 2). TABLE 1 BENCHMARKING RESULTS OF UTILITIES AROUND THE WORLD Utility Country Grid Smartness Rating Pacific Gas & Electric Commonwealth Edison Consolidated Edison Duke Energy e-distribuzione (Enel italia) EDP Distribuição Innogy San Diego Gas & Electric Southern California Edison UK Power Networks Ausgrid Chubu Electric Power China Light and Power CitiPower DEWA Eandis Enedis Florida Power & Light Helen Hong Kong Electric Co Hydro Ottawa Kansai Electric Power Co Korea Electric Power Corp Liander (Alliander) Radius Elnet (Ørsted) SEMPC (Shanghai) SP Group State Grid Beijing Stedin USA USA USA USA ITA POR GER USA USA GBR AUS JPN HKG AUS UAE BEL FRA USA FIN HKG CAN JPN KOR NED DEN CHN SIN CHN NED ***** **** **** **** **** **** **** **** **** **** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** *** 4 Utility Country Grid Smartness Rating Tata Power Delhi Dist TNB TEPCO Western Power Dist CEM Eskom Vietnam Electricity MEA Meralco Moscow United Electric Grid Company (Rosseti) PLN Tai Power Vattenfall El distribution Vector Limited Western Power Wien Energie Grid Smartness Rating Score ***** > 85% **** 70% - 84% *** 50% - 69% ** 25% - 49% * < 25% Last update in September 2018 IND MAS JPN GBR MAC RSA VNM THA PHI RUS INA TPE SWE NZL AUS AUT *** *** *** *** ** ** ** ** ** ** ** ** ** ** ** ** TABLE 2 EXAMPLES OF UTILITIES WITH BEST PRACTICES Utility Enedis Tata Power Delhi Distribution e-distribuzione (Enel) Hong Kong Electric Company SP Group Pacific Gas & Electric Ausgrid Innogy Commonwealth Edison Kansai Electric Power Company UK Power Networks Best Practices Monitoring & Control Data Analytics Supply Reliability DER Integration Green Energy Security Customer Empowerment The results indicate that the index is feasible for benchmarking utilities from various regions around the world. In general US utilities fare better than European utilities and both are ahead of Asian utilities. This could possibly be attributed to the US and European utilities facing disruption in their industry and regulatory intervention earlier than Asian utilities. The utilities in the study have all progressed in their smart grid development to attain at least a 2-star rating. Furthermore, the study shows that even a utility with a 2-star rating can achieve best practice in certain dimensions. Identifying good practices and learning from one another will aid utilities in their journey towards a smarter grid. 5 4. CONCLUSION The SGI framework is designed for smart grid development to deliver value to customers. The SGI is a simple, quantifiable and yet useful tool for benchmarking of grid smartness using publicly available information. In this study, we benchmarked a large pool of power grids around the world and the results showed that the methodology is feasible. Using this SGI framework, utilities will be able to track development progress, set targets for further improvement to align with future energy landscape and customers’ expectations. Furthermore, the SGI is constructed to measure not only the systems & processes implemented but also the outcomes achieved that deliver sustainability, reliability and satisfaction to the customers. From the benchmarking results, best practices from individual utilities can be identified, shared and acted upon in working towards a smarter grid. In the fast-changing world today, technologies develop rapidly. New systems and processes of smart grids will continue to be developed. The assessment that is considered holistic today may not be regarded as comprehensive in future. The assessment methodology of the Smart Grid Index has thus to evolve with time by adopting new criteria to keep up with new technological development. One example is DERMS. With the increase in DER integration, DERMS will inevitably be an important component of a smart grid and cannot be ignored. However, our research showed that although many suppliers claim to offer DERMS, most projects are still pilot in nature. It is therefore not included as a measurable attribute in our current study. However, we are mindful that with the technological development DERMS will have to be seriously considered in future revision of the SGI. 5. ACKNOWLEDGEMENT We would like to express our gratitude to Prof Choo Fook Hoong, Dr Koh Leong Hai and their team of researchers from Energy Research Institute @NTU (ERI@N) for their valuable comments and endorsement of the SGI concept and study. REFERENCES [1] EU Commission Taskforce for Smart Grid, “Expert Group 1: Functionalities of smart grids and smart meters”, 2010, http://www.ieadsm.org/wp/files/Tasks/Task%2017%20- %20Integration%20of%20Demand%20Side%20Management,%20Energy%20Efficiency,%20Distributed%20Generation%20and%20Renew able%20Energy%20Sources/Background%20material/Eg1%20document%20v_24sep2010%20conf.pdfhttps://www.energy.gov/sites/prod/fi les/oeprod/DocumentsandMedia/Smart_Grid_Workshop_Report_Final_Draft_07_21_09.pdf [2] U.S. Department of Energy, “Metrics for Measuring Progress Toward Implementation of the Smart Grid”, 2008, https://www.energy.gov/sites/prod/files/oeprod/DocumentsandMedia/Smart_Grid_Workshop_Report_Final_Draft_07_21_09.pdf [3] European Commission, “Paris Agreement”, 2015, https://ec.europa.eu/clima/policies/international/negotiations/paris_en [4] The Economist, “The Big Mac Index”, Jul 2018, https://www.economist.com/news/2018/07/11/the-big-mac-index; https://www.thebalance.com/what-is-the-big-mac-index-1978992; https://en.wikipedia.org/wiki/Big_Mac_Index ACRONYMS AND ABBREVATION ADMS AMI APRS DER DG DMS DERMS ESS EV IT IoT NERC CIP OT PV OMS SAIDI SAIFI SCADA SGI ToU Advanced Distribution Management System Advanced Metering Infrastructure Automated Power Restoration System Distributed Energy Resources Distributed Generation Distribution Management System Distributed Energy Resources Management System Energy Storage System Electric Vehicle Information Technology Internet of Things North America Electric Reliability Corporation - Critical Infrastructure Protection Operational Technology Photovoltaic Outage Management System System Average Interruption Duration Index System Average Interruption Frequency Index Supervisory Control and Data Acquisition Smart Grid Index Time of Use 6 DISCLAIMER We have arrived at the findings, opinions and conclusion set out in this paper based on application of our methodology to materials and information which are publicly available, and we believe to be accurate and reliable at the time when we carried out the relevant research and study. Despite our best efforts, the materials and information may include inaccuracies and errors. The findings, opinions and conclusion will be construed solely as statements of opinion on the matters addressed in this paper including the degree of grid smartness ratings and shall not in any way represent authoritative assessment or judgment on any such matters. You assume the sole risk of making use and/or relying on the findings, opinions and conclusion made available in this paper. To the extent permitted by law, we disclaim liability to any person or entity for all and any liability, direct and indirect, special, consequential, incidental losses and damages whatsoever arising from or in connection with your access to or use of the findings, opinions and conclusion in this paper. 7

| SUNDAY, MARCH 19, 2023 | THE SUNDAY TIMES | A7 FEATURE TITLE In partnership with “ One need not approach volunteering with the mindset that they have to invest lots of time, effort or money. No contribution is too small. One of the biggest hurdles to overcome is simply taking that first step. — Mr Giles Ee, executive engineer, SP Group, and a member of the company’s staff volunteer arm, SP Heart Workers Helping kids starts from the heart National grid operator SP Group expands its CSR efforts to give children from lower-income families a stronger start, and provide more opportunities for staff to volunteer By RACHEL CHIA Atypical work day for Mr Giles Ee, 28, goes something like this: Even as he spends most of his time as executive engineer spearheading gas transmission projects at SP Group, he carves out a few hours planning activities for children. Just last year, Mr Ee helped organise the launch of an interactive play at Aliwal Arts Centre for lower-income families, featuring music, handcrafted sea animal headgears, and a mini carnival. Named KidStart Sea Adventures, the production is one of several corporate social responsibility (CSR) efforts supported by Singapore’s national grid operator and sustainable energy solutions provider SP Group, through its initiative for children, SP Kids at Heart. KidStart Singapore is a non-profit organisation supporting children under six years old from lower-income families in early child development. “We were pleasantly surprised by the zest with which the children tackled the craft activities with their parents,” says Mr Ee who, beyond coordinating the event, also helped out at a prop-crafting station as one of 20 staff volunteers on-site. “Many parents shared that this was the first theatre production for their children, and to watch them dance and sing brought lots of joy,” he adds. “It was a heartwarming reminder of the importance of family bonding. This truly touched me, as we may have taken many things in life for granted.” Mr Ee began volunteering when he was in secondary school, spring cleaning rental flats, collecting newspapers, and doing grocery runs for the elderly. Today, his systematic nature and attention to detail are being put to use as a member of the SP Heart Workers committee, SP’s staff volunteer arm, where he oversees event logistics and partnerships with social service agencies. The company provides its employees with opportunities to participate in volunteering activities all year round, often during work hours. “Beyond being able to engage with colleagues from other departments whom I normally do not interact with, I am also able to sharpen my organisational skills through working with various stakeholders to execute events,” says Mr Ee. Joining hands for good Most customers of SP Group may be familiar with its longest-running charity initiative – the SP Heartware Fund, which benefits vulnerable seniors – from its donation appeals on utilities bills twice a year. But SP Kids at Heart, a new initiative, was born amid the Covid-19 pandemic as the organisation looked to expand its outreach to more lower-income families. “Despite the challenges brought on by the pandemic, we scaled up our efforts to fulfil long-standing commitments and set up new programmes to benefit a wider range of social service users, from seniors, to children and youth,” Celebrating Social Service Partners The Ministry of Social and Family Development has designated 2023 as its Year of Celebrating Social Service Partners to recognise the contributions of corporates, social service agencies, professionals, academics, social enterprises, and volunteers. To make a significant impact on the lives of those in need, Singaporeans and companies are encouraged to volunteer, donate, or join the social service sector. says Mr Stanley Huang, group CEO, SP Group. The company has since contributed $2.1 million to benefit more than 5,000 KidStart children and their families. SP Group has been working with the non-profit organisation since 2021. SP Group has sponsored and distributed books, toys and tech tools to about 2,000 Kid- Start families, to improve their home learning environments and ensure that the children’s learning was not disrupted during the pandemic. “For parents, we aim to equip them with soft skills to help them connect better with their children and support them in their holistic education,” Mr Huang adds. “By working with KidStart Singapore, which shares this common vision, it allows us to deliver targeted assistance to the community and achieve greater impact for the beneficiaries.” Last year, apartfrom the marine-themedplay, the company – together with KidStart and independent charity EtonHouse Community Fund – provided books and bookshelves to some 3,000 children to create a conducive space at home to foster strong family bonds. Focusing on bonding SP Kids at Heart’s efforts aim to enhance the social mobility and long-term prospects of children SP Group executive engineer Giles Ee (above) helps plan activities for children as part of the company’s CSR initiative, SP Kids at Heart. The initiative is a partnership with KidStart Singapore, to empower parents like Mdm Jasleasha Ong (left) with skills to better engage their children. PHOTOS: SP GROUP, KIDSTART SINGAPORE from vulnerable backgrounds. Why is the focus on bonding? Research has shown that parent-child bonds significantly influence how a child’s brain develops, and this has an impact on lifelong outcomes, explains Kid- Start Singapore CEO Rahayu Buang. “The parent-child bond is created by applying techniques in nurturing positive interactions and enriched caregiving.” While parents from lower-income families want the best for their child, they may face resource constraints and lack know-how. “Empowering parents with the skills to engage their children builds up their confidence in taking care of them, which in turn helps foster positive developmental outcomes,” adds Mdm Rahayu. That’s been so for Mdm Jasleasha Ong, whose daughter, aged three, was previously not interested in books. “I tried reading to her, but she would flip through the pages quickly,” Mdm Ong, 43, says. But after setting up a reading corner at home with the books from SP-funded KidStart Stories, the little girl’s attitude changed. “I learnt that it was about choosing age-appropriate books,” says Mdm Ong. “My daughter is now so excited when it is reading time, and even asks me to join her. She dances and uses songs to express herself. I now know how to use our interactions to develop her language skills better, and we have a strongbond.” Small things like these can create a great impact, says Mr Ee, who helped pack and deliver the books to families. “Something as simple as lending a listening ear to the beneficiaries, or organising engagement activities, can impact them in a positive manner and effecta difference in their lives.” Everybody has unique skills that can be channelled towards volunteering, he adds. “One need not approach volunteering with the mindset that they have to invest lots of time, effort or money. No contribution is too small. “One of the biggest hurdles to overcome is simply taking that first step.” Foster a culture of giving Volunteerism is an integral part of SP Group’s DNA, says the company, with close to 400 staff volunteering in SP Kids at Heart activities alone. Staff are encouraged to not only participate in volunteering activities during work hours, but are also accorded official leave for volunteering, says group CEO Stanley Huang. Members of senior management play an active role in communicating supportfor and participating in corporate giving, adds Mr Huang. This is something that Mr Giles Ee, an executive engineer at SP Group, can testify to, having witnessed department heads spearheading activities. “Various departments leverage volunteering events as team bonding opportunities,” he says. “I believe the emphasis on the culture of giving is also a point of pride for many staff,” says Mr Ee, who is also part of the SP Heart Workers organising committee. In 2021, SP Group’s CSR contributions – in donations, sponsorships and manpower – totalled $4.5 million. It has a wide range of programmes to support vulnerable groups across ages, from young children under the age of six to tertiary students, and seniors. To Mr Huang, pursuing a common good unifies staff, fosters team building, and cultivates a giving spirit. “We believe that by participating in volunteering efforts, our staff gain a sense of fulfilment, are more engaged in their jobs, and can influence their families and friends to similarly give back to the community in meaningful ways,” he says. By the numbers $2.1m Amount donated by SP Group over the past 2 years to benefit young children from lower-income families 5,000 Number of families that benefited from the SP Kids at Heart programme to date 8,000 Total volunteering hours clocked by SP Group staff in 2022 For more information on how to contribute, visit https://go.gov. sg/YCPartners