Go green, go paperless
Moving from paper to electronic bills
As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform.
If you have not registered for an e-account, you can do so through the following steps:
Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here.
Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”.
Step 3: You will receive a verification email to complete your registration.
Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number.
If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions.
We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels:
- E-bill Hotline: 6671 7101
- WhatsApp: 9659 8250
- Online at spgrp.sg/contactus
Our customer service officers will be available to assist you.
Frequently Asked Questions
About Go Green, Go Paperless
1. I received a letter from SP titled Going Paperless. What is this initiative about?
As part of our ongoing sustainability efforts, we are moving from paper to electronic bills in phases. Many of our customers have embraced this change, and we encourage more customers to join us in this green initiative. You can access your e-bill via our SP app or the Utilities Portal if you have registered an e-account with us on these channels.
With an e-account, you will be able to access your e-bill and a full suite of utilities services on our SP app or Utilities Portal. These include monitoring utilities consumption, payment options, and opening and closing of accounts.
2. I still require physical copies of my bill. Can I opt out of this initiative, and is there a charge for paper bills?
We understand that some customers may still require paper bills or need more time for the transition, and we continue to make this available at no charge.
To continue receiving paper bills, customers can contact us on:
• E-bill Hotline: 6671 7101
• WhatsApp: 9659 8250
• Online at spgrp.sg/contactus
For customers who have not registered for an electronic account, no action is needed. The current arrangement of sending you paper bills will continue.
3. What will happen if I don’t sign up for an e-account and don’t contact SP?
For customers who need more time to sign up for an e-account or prefer not to do so for now, paper bills will continue to be provided.
4. Will SP be charging for paper bills under this initiative?
There is currently no charge for paper bills.
5. I have more than one account, but your Go Paperless letter only shows one. Will I receive letters for my other accounts?
We are sending letters in batches and converting accounts to e-bills progressively. You may receive letters for your other accounts later. We appreciate your patience and understanding.
E-Account and E-Bill Setup
6. What is an e-account and how do I register for one?
An e-account provides access to our SP app and Utilities Portal, where you can manage all available utility services.
To sign up for an e-account, please follow the steps below:
Step 1: Download the SP app from the App Store or Google Play, or access our Utilities Portal here.
Step 2: Select “Sign up for an account/ Sign Up” on the SP app or Utilities Portal. Fill in the required information and click “Submit”.
Step 3: You will receive a verification email to complete your registration.
Step 4: Return to the login page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number (found on your bill), the postal code tied to your premises, and the last 4 characters of your NRIC/FIN number.
If you have forgotten your e-account login details, click on “Forgot Password” or “Forgot Email”, and follow the instructions to perform a reset.
You can download and save your current and past 13 months’ bills using our SP app or Utilities Portal (spgrp.sg/UPortal) at no charge.
7. What are the benefits of creating an e-account?
Going paperless helps the environment and offers greater convenience. With an e-account, you can access a full suite of utility e-services such as:
- Monitoring utilities consumption
- Opening and closing accounts
- Submitting meter readings
- Making utilities bill payments on the go
- Retrieving past transactions or bills (up to 13 months)
8. What if I forget to check my e-bill?
You will receive monthly notifications via email and the SP app whenever your latest bill is ready.
9. How do I view my e-bill from the SP app or Utilities Portal?
You can conveniently view your e-bills under the “Bills” section in the SP app or Utilities Portal.
10. Do I need to wait for a notification letter to switch to e-bill?
You may set up an e-account and switch to e-bill at any time.
Billing History and Account Access
11. Can I get past copies of my bill if I need them and do I need to pay for them?
You can download and save your current and past 13 months’ bills using our SP app or Utilities Portal ( spgrp.sg/UPortal ) at no charge.
Payment and Account Management
12. I am currently paying my utilities bill through GIRO. If I switch to e-bills, will my existing GIRO arrangements be affected?
No, your existing GIRO arrangements will not be impacted by the switch to e-bills.
13. Will switching to e-bill impact my account, payment mode and/or billing cycle in any way?
This initiative will not impact your account, payment mode and billing cycle at all.
14. Do I need to choose between paper or e-bills again if I switch from SP to an electricity retailer?
Retailers will either bill you directly or via SP Group. Please check with your retailer about the billing arrangement.
