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Utilities Quick Guide Residential

Before Moving in

Download the SP Utilities App
iOS | Android
Open Utilities Account
Schedule appointment for turn on
Reschedule appointment online
(If applicable)

Notes:

  • You will receive an SMS notification confirming receipt of your application.
  • You will receive an email and letter confirming appointment date & time after application is successfully processed.
  • Rescheduling of appointments are subject to availability of time slots.

After Moving In

Track Consumption
Submit Meter Readings
Pay Bill
Request Switch to Retailer
(Optional)

Notes:

  • Please allow 7 business days lead time after opening of account.
  • Regardless of whether you are signing up with a retailer or SP, you would still have to open a utilities account with us.

Moving Out

Notes:

  • Please allow up to 30 business days to receive your refunded deposit.

Opening Your Residential Utilities Account

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Who can apply

Singaporeans, PRs and foreigners with valid documentation aged 18 years and above

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Application Channels
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Required Documents & Security Deposit

Please bring along the following documents:

  1. Identification documents
  2. Proof of Ownership / Tenancy

 

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Account Activation & Turn-On Appointment
  • Your account will be activated on your preferred date.
  • You may be required to arrange a turn-on appointment during the application. Please allow a 1-week lead time from your application date for your turn-on appointment.
  • For HDB BTO flats: No appointment is required for electricity and water supplies.
  • For resale HDB and other residential properties: A safety inspection will be done on site before your supplies are turned on. Account holders or a representative must be present for turn-on appointments.
  • Gas supply turn-on is done separately by City Energy. After receiving confirmation on your account opening, call 1800 555 1661 to make an appointment.

Managing Your Utilities

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Manage your utilities account with the SP app or SP Utilities Portal
  • View and pay your bills
  • Manage and update your personal details
  • Update your billing preference
  • Track and view current and historical utilities consumption
  • Self-help e-services such as refund request, fee waiver, payment arrangement and water leakage appeals
  • Buy at Wholesale Electricity Price#
  • Live Chat^

^ Available only via SP app

# Available only via SP Utilities Portal

 

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Submit Meter Readings

Avoid estimated bills by submitting your meter readings monthly.

  • SP app
  1. Click “Explore” under the homepage, followed by “Meter Reading”.
  2. Follow on-screen instructions.
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Other submission methods 

  • SP Utilities Portal
  • Telephony IVR
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Paying Your Utilities Bills

Pay your utilities bills via the following convenient methods:

  • PayNow QR on the SP app and SP Utilities Portal
  • Credit card payment on the SP app
  • eGIRO 
  • Internet Banking
  • AXS stations
  • 7-11 stores
  • Customer Service Centre
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Switching to Another Electricity Provider

You can choose to buy electricity from an electricity retailer that best meets your household needs. Switching can be done in 3 easy steps:

  • Check out price plans that retailers are offering.
  • Contact your preferred retailer to better understand the terms and conditions of the offered price plan.
  • Sign up with the retailer.

Your retailer will work with us to facilitate a seamless switch for you. Click here to find out more.

Alternatively, you can choose to buy electricity from the SP Wholesale Electricity Market.

Closing Your Utilities Account

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Channels available to close your account
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What to note when closing your account
  • Your security deposit will be used to offset the final charges. Any credit balance will be refunded through your preferred method.
  • GIRO arrangement will automatically be terminated after the final charges have been deducted from your GIRO account.
  • For termination of gas supply, City Energy charges a termination fee. Please check with City Energy for more information.