30 Jun 2012 For Immediate Release MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JULY TO 30 SEPTEMBER 2012 1. For the period from 1 Jul to 30 Sep 2012 the electricity tariffs will decrease by an average of 2.5% as lower natural gas prices have resulted in lower power generation costs. Over the last three months (1 Apr to 15 Jun 2012), the average fuel oil price dropped by 4.6% from S$136.37 to S$130.10 per barrel. This resulted in natural gas prices falling also by 4.6%, because the price of natural gas in Asia is pegged to fuel oil price. 2. The electricity tariff for households will decrease by 2.4% (or 0.70 cents per kWh) from 28.78 to 28.08 cents per kWh. The average monthly electricity bill for families living in four-room HDB flats will decrease by $2.69. (see Appendix 4 for the average reduction for different household types) 3. SP Services reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The latest tariffs given in Appendix 1 have been approved by the EMA. _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 1 Appendix 2 Breakdown of Electricity Tariff 1. The electricity tariff consists of the following four components: a) Energy cost (paid to the generation companies): This will decrease by 0.70 cent per kWh from 23.73 cents per kWh to 23.03 cents per kWh in Q3 2012. This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network cost (paid to SP PowerAssets): Remains unchanged at 4.78 cents per kWh. This fee is reviewed annually and was last reduced by 2.8% in April 2011. c) Market Support Services Fee (paid to SP Services): Remains unchanged at 0.22 cents per kWh. This fee is reviewed annually and has been reduced by 21% since July 2009. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): Remains unchanged at 0.05 cent per kWh. This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q3 2012 Tariff Energy Costs 23.03¢/kWh Decreased by 0.70 ¢/kWh Generation Companies Network Costs 4.78¢/kWh MSS Fee 0.22¢/kWh Market Admin & PSO Fee 0.05¢/kWh Unchanged Unchanged Unchanged SP PowerAssets SP Services Power System Operator & Energy Market Company SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 3 1 Metric Ton of Fuel Oil is equivalent to 6.5 barrels (bbl) of Fuel Oil SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 4

Managing your utilities is easy, quick, and green! Download the SP app now! Convenience and sustainability, all within the app! Submit meter readings Explore sustainable products on Green Marketplace Green your electricity consumption with My Green Credits™ Locate an EV charger, charge and pay View and pay bills Track your carbon footprint Open account, link and track your consumption Utilities Management with Consumption Insights Manage your utilities account anywhere, anytime. Monitor your utilities consumption through dynamic insights and save energy. You can: • Open and close your utilities account • Link your utilities account to track your consumption • View your consumption in an hourly, monthly and yearly comparison • Submit meter readings for electricity, water and gas • Reschedule appointments My Carbon Footprint A calculator that helps you understand the impact of your actions on the environment, this tracker promotes changes in behaviour and lifestyle to reduce your carbon emissions. Calculate your carbon footprint based on your lifestyle choices such as in food, transportation and the use of electrical appliances. View and pay bills Never worry again about missing a payment, queuing to pay or finding your past or present bills. View and pay your bills on the go with your preferred card or via PayNow QR. You may also choose to set it on recurring payment. Adhoc payments STEP 1 Select the Bills tab > Select a bill. STEP 2 Select a payment method. STEP 3 Complete your payment. Recurring payments Have the option to set it on automatic monthly recurring payment to avoid missing a payment. STEP 1 Select the Profile tab. STEP 2 Select your Payment Method. STEP 3 Select your default card for recurring payments. STEP 4 Choose the Account to set up recurring and select Submit. Electric Vehicle (EV) Charging Your green mobility journey is an easy ride with Singapore’s largest fast-charging network via the app. Search for the nearest available charging points, receive updates about your charging sessions and make payments seamlessly. My Green Credits™ Support the growth of renewable energy projects through the purchase of renewable energy certificates (RECs), that represent the environmental attributes of the generation of a one-megawatt hour (MWh) of energy produced by renewable sources such as solar, wind and others. With every purchase of My Green Credits from the OneMillionTrees Initiative category, SP Group pledges to donate 15% of proceeds to support the OneMillionTrees movement in partnership with Garden City Fund under NParks. Green Marketplace Welcome to Green Marketplace, where you can find greener choices for your planned purchases. These include financial services which encourage green living, for instance a home loan with incentives for solar panel installation, or a car insurance plan that rewards you for driving less! You can look for car loans specifically designed for the purchase of Electric Vehicles (EVs). You can choose home loans that encourage greener living, for instance with incentives for solar panel installation, or rewards if your home incorporates sustainability features. You can even choose financial services that encourage green behaviour, including an innovative car insurance plan that rewards you for driving less! In the meantime, you’ll gain insights on how your choices can reduce your carbon footprint and save costs. © 2023 Singapore Power Ltd. All Rights Reserved Information is accurate as of July 2023 publication.

TUESDAY APRIL 30, 2024 SINCE 1845 Suntec City to join Marina Bay district cooling network by 2027 Grace Leong Senior Correspondent Suntec City will be the latest development to be linked to utilities firm SP Group’s massive underground district cooling system in Marina Bay, expanding what is already the world’s largest such network, SP Group and Suntec City said on April 29. It is among 38 developments in the Central Business District that will be served by the Marina Bay district cooling network. There are 24 developments currently connected to the network, including two hotels – Marina Bay Sands and The Westin Singapore (within Asia Square Tower 2) – as well as IOI Central Boulevard Towers, The Sail @ Marina Bay and One Marina Boulevard, SP told The Straits Times. Under the agreement, SP will take charge of operating Suntec City’s cooling system, which will be interconnected with the Marina Bay district cooling network via neighbouring developments by 2027. Suntec City’s cooling system is made up of a single central chiller plant with an installed capacity of about 20,000 refrigerant tonnes (RT), providing cooling services across its five office towers, retail mall and convention centre, covering a total net lettable area of more than 3.4 million sq ft. Including Suntec City will bring the total cooling capacity in operation and secured by SP through its district cooling networks in Singapore – including one in Tampines and another in STMicroelectronics’ TechnoPark in Ang Mo Kio – to 203,000 RTs, making it the biggest provider of district cooling solutions in Singapore. A district cooling network supplies the cooling needs of buildings using centralised chiller plants, doing away with the need for members of the network to purchase their own plants. By sharing the load of cooling and optimising energy consumption, members lower carbon emissions and save costs. The expansion of the Suntec City chiller plant into the Marina Bay district cooling network will enable energy-efficient cooling to be delivered to more developments in the area, including Marina Centre and Bugis, said SP Group and Suntec City. The network is supported by two underground chiller plants at Marina Bay Sands and One Raffles Quay, and a satellite plant at One Marina Boulevard. An additional satellite plant is being constructed at George Street to support the network’s expansion along the Singapore Riverfront area. In 2022, ST reported that the network will serve 28 developments, including the upcoming IOI Central Boulevard Towers and NS Square at the Marina Bay floating platform, which is targeted for completion by 2027. This will help the Central Business District to reduce its carbon emissions by 19,439 tonnes annually – equivalent to removing 17,672 cars from the roads. In 2023, four more developments joined the network – Marina View, Clifford Centre, OUE Bayfront and The Fullerton Heritage, which comprises The Fullerton Bay Hotel, Clifford Pier and Customs House. This will bring total annual reduction of carbon emissions to 25,000 tonnes for the district – equivalent to taking 22,700 cars off the roads. Leveraging SP’s district cooling technology will enable Suntec City to reduce its carbon emissions by at least 10,400 tonnes over a 30- year operating period, akin to removing more than 315 cars from the roads annually, said SP Group and Suntec City. Under the agreement, SP will oversee maintenance and future cooling equipment replacement. This encompasses the prompt replacement of ageing electrical systems and a gradual transition to energy-efficient and eco-friendly chillers, all while accommodating any expansionary cooling requirements from Suntec City. Mr Ivan Koh, chief executive of APM Property Management, the managing agent for Suntec City, said the partnership with SP Group is “a significant stride in our sustainable energy solutions, and... (a move) towards reducing carbon emission for a greener built environment in Singapore”. Mr S. Harsha, SP Group’s managing director of sustainable energy solutions (Singapore), said: “As Singapore accelerates towards its net-zero goals, sustainable energy innovations and solutions such as district cooling networks will be crucial to support urban and economic growth in a sustainable manner.” gleong@sph.com.sg

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 HDB 1-Room 140 151 148 139 142 128 127 121 119 128 136 150 HDB 2-Room 183 198 192 183 186 166 168 161 156 169 181 195 HDB 3-Room 264 283 277 266 266 243 238 231 231 250 265 284 HDB 4-Room 360 385 381 363 365 338 327 320 309 341 363 390 HDB 5-Room 416 447 446 427 429 397 379 374 359 399 425 457 HDB Executive 515 546 548 520 523 481 462 458 445 495 522 562 Apartment 500 513 539 523 519 486 446 419 417 476 516 548 Terrace 838 847 885 851 851 785 747 744 714 775 823 881 Semi-Detached 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 Bungalow 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

CPMS Annual Assessment FY22/23 (1 st April 2022– 31 st March 2023) For FY22/23, the top 5 contractors who obtained the highest overall Annual Score are as listed below in alphabetical order and not in any ranking sequence - Top 5 Contractors HIAP ENGINEERING & CONSTRUCTION PTE LTD HYUNDAI ENGINEERING & CONSTRUCTION CO., LTD LIH MING CONSTRUCTION PTE LTD MO GUAN CONSTRUCTION ENGINEERING PTE LTD YEW ANN CONSTRUCTION PTE LTD As per our CPMS Policy, the top 5 contractors for the assessment year will be given an incentive of 2% of the total annual value of their respective contracts capped at S$100,000.00 per year per contractor. The bottom 2 contractors (listed in alphabetical order) for the annual assessment are as shown below: Last 2 Contractors HI POWER PTE LTD TAIHAN CABLE & SOLUTION CO., LTD. With immediate effect, as per CPMS Policy 6.0, the 2 contractors with the lowest annual scores will be subjected to a penalty deduction to their PQS scores in all subsequent SP Group tenders published during the next Assessment Year. In addition, they would also have to comply with performance improvement requirements specified by SP Group to address areas of deficiency. SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg

SP Group makes its largest solar investment in China with 240 MWp agrivoltaic project in Huizhou, Guangdong SUSTAINABILITY The 240 MWp agrivoltaic project in Huizhou is being completed in stages and will be fully connected to the grid by end-2024. SP announced the deployment of a 240 MWp agrivoltaic project in Huizhou, Guangdong – our largest solar PV project investment in China, integrating clean energy with agriculture. It is also the largest centralised solar project currently connected to the grid in Guangdong and will be fully operational by the end of this year. The project will occupy about 660 acres of land with a solar installation capacity of 240 megawatt MW. This is expected to generate 7.5 billion kWh of green electricity over the next 25 years, reduce coal use by 920,000 tonnes and abate 4.46 million tonnes of carbon emissions. Read more here. TAGS SOLAR YOU MIGHT BE INTERESTED TO READ SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities

LICENSED ELECTRICIAN PREPARATORY PROGRAMME (Programme Code: ENO32) LEARNING OUTCOMES The Licensed Electrician Preparatory Programme will equip participants with the necessary theoretical foundation and practical application skills to carry out the work of a Licensed Electrician. PRE-REQUISITES Applicants are required to have at least: o 5 years of relevant local hands-on experience in electrical works; and o GCE “N” Level with pass in English and Mathematics or Workplace Literacy and Numeracy (WPLN) Level 5 --- The programme is optional for applicants with: o NITEC in Electrical Engineering and at least 2 years of relevant local hands-on experience in electrical works (after NITEC); or o At least 10 years of relevant local hands-on experience in electrical works PROGRAMME CONTENTS Theoretical Foundation Conducted by Singapore Polytechnic/Ngee Ann Polytechnic No. Description Hours Total Module 1: Electrical Principles 1.1 Basic Principles of Electricity 5 1.2 AC Circuits 15 1.3 Basics of Three Phase AC Circuits 15 1.4 Written Assessment 1 2 2 Module 2: Electrical Installation Design 2.1 Statutory Act and Regulations 5 2.2 Protective Devices and Cables 13 2.3 Protection Against Electric Shock 15 2.4 Electrical System Design 7 2.5 Temporary Electrical Installation 9 2.6 Written Assessment 2 2 2 Module 3: Testing and Maintenance of Electrical Systems 3.1 Testing of Switchboards 9 3.2 Maintenance of Switchboards 6 3.3 Standby Generators 6 3.4 Photovoltaic System 7 3.5 Written Assessment 3 2 2 1 35 49 28 Total 118 V15_092025 Practical Application Conducted by Singapore Institute of Power and Gas No. Description Hours Total Module 4: Safety and Connection Process 4.1 Safety & Licensing Requirements 3.5 4.2 The Supply Connection Process 3.5 4.3 Assessment 1.0 Module 5: Electrical Installation Less than 45kVA 5.1 Practical Design of Small Electrical Installation 10.5 5.2 Generator Supply for Small Electrical Installation 3.5 5.3 Assessment 1.0 Module 6: Inspection and Testing 6.1 Safety Requirements and Tools for Inspection and Testing 7.0 6.2 Practical Inspection and Testing of Small Installation 7.0 6.3 Assessment 1.0 8 15 15 Total 38 ASSESSMENT For modules conducted by SP/NP, a written assessment will be conducted upon completion of each module. For modules conducted by SIPG, a practical assessment will be conducted upon completion of each module. PROGRAMME TIMING The programme will be conducted during weekday evenings (6.30pm – 10.00pm) and Saturdays (8.30am – 6.00pm). CERTIFICATE Participants who have successfully pass all theoretical and practical modules will be awarded a Certificate of Achievement jointly issued by SIPG and SP/NP. EMA LICENSING COMPETENCY ASSESSMENT The “Certificate of Achievement” is required by EMA for participants without the relevant educational qualification. Participants are required to ensure that they satisfy the relevant work experience and pass the “EMA Licensing Competency Assessment” to qualify for an Electrician’s License. Please refer to EMA website for more information on application for Electrician License: EMA Website Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 2 V15_092025 PROGRAMME FEE Full Programme Fee Singapore Citizens and Permanent Residents <40 years old Nett Fee after SSG Funding* Singapore Citizens ≥ 40 years old only Enhanced Training Support for SMEs # Without GST $8,380.00 $2,514.00 $838.00 $838.00 With 9% GST + $9,134.20 $2740.26 $1064.26 $1064.26 * Subjected to SSG’s approval and changes. + 9% GST applicable for intakes starting from 1 Jan 2024 # For more information on the Enhanced Training Support for Small & Medium Enterprises (SMEs) scheme, please click here. Self-sponsored applicants may use their relevant SkillsFuture Credit (SFC) to offset the programme fee. PROGRAMME SCHEDULE Next intake: Sep 2025 (Closed)/ Feb 2026 Registration closing date: 4 weeks before programme commencement Application will be considered upon submission of completed application form and all necessary supporting documents. SIPG will contact the applicant after confirmation that all admission criteria are met. SIPG reserves the rights to amend any details relating to the programme without prior notice. For enquiries, contact SIPG at training-institute@spgroup.com.sg or 6916 7930. 3 V15_092025 This page is intentionally left blank 4 V15_092025 Registration Form Licensed Electrician Preparatory Programme PART A: PERSONAL PARTICULARS � Self-Sponsored Applicant ** Full Name (As in NRIC/FIN) ** NRIC/FIN ** Nationality ID Expiry Date (dd/mm/yy) ** Monthly Salary 1 � Company-Sponsored Applicant Gender M / F Date of Birth (dd/mm/yy) Race: Chinese / Malay / Indian / Others: ___________________ ** Contact Number Email Address Address (Residential address for selfsponsored applicants) FOR COMPANY-SPONSORED APPLICANTS ONLY Eligibility for Enhanced Training Support for SMEs: Determination will be based on SSG system. Applicant must have continued to receive full salary under the billing company (as below) and CPF entitlements during the entire duration of the funded course. Company Name UEN Company Address Contact Person Designation Contact Number Email Address PART B: PRE-REQUISITES 1. Please indicate your relevant local hands-on electrical work experience: Employer Name Position Held Year of Joining Year of Leaving 2. Please indicate your educational qualifications: Qualification Title Name of Institute Year Completed Please attach relevant supporting documents. (Refer to Annex A for the list of supporting documents required.) 1 Salary range: a) Unemployed b) Below $1,000 c) $1,000 - $1,499 d) $1,500 - $1,999 e) $2,000 - $2,499 f) $2,500 - $2,999 g) $3,000 - $3,499 h) $3,500 and above ** Mandatory field 5 V15_092025 PART C: PAYMENT Payment is only required after the programme has been scheduled for the applicant and applicant has confirmed his/her availability. An invoice with the final amount (after funding, if any) and the available mode of payment will be sent to the applicant. PART D: DECLARATION By submitting this registration form: - I hereby declare that all information given is true and accurate; - I acknowledge that SIPG shall not be responsible should EMA rejects my application for licensing; and - I agree to the terms and conditions stated below. (i) For Self-Sponsored Application (ii) For Company-Sponsored Application Name: ______________________ Name of Authorised Personnel: _____________________ Signature: Signature: ______________________ _____________________ Date: ______________________ Date: _____________________ Company Stamp PART E: PERSONAL DATA PROTECTION ACT I/We acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of (i) providing the requested services in respect of the programme(s), (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name: Signature: Date: TERMS AND CONDITIONS: 1) The company and individual applicant have read and understood the terms of the programme information and registration form. 2) The information collected on this form is used for programme registration, account servicing of programme-related activities and/or for application of programmerelated funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 4 weeks before programme commencement. 4) Payment must be made to SIPG before programme commencement. 5) SIPG reserves the right to amend any details relating to the programme without any prior notice. 6) Request for withdrawal must be made in writing and are subject to approval by SIPG. >5 working days before programme commencement : 100% refund. Less than 5 working days before programme commencement : no refund. 7) Request for transfer/replacement must be made in writing at least 5 working days before programme commencement and is subject to approval by SIPG. SIPG reserves the right to impose an administration fee for such requests. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. 9) In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same programme before, thereby resulting that his/her funding application is rejected, the trainee is liable to pay the balance of the full programme fee to SIPG. 10) Photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 6 V15_092025 ANNEX A: LIST OF SUPPORTING DOCUMENTS REQUIRED Please submit all relevant supporting documents along with the application form via email. Note: SIPG reserves the right to reject any application due to incomplete submission of supporting documents. 1 Company Testimonial Letter (To clearly state the years and job scope of relevant local hands-on electrical works experience) 2 Educational Certificates i) Highest Qualification (Minimum of GCE ‘N’ Level with pass in English and Mathematics or Workplace Literacy and Numeracy (WPLN) Level 5) OR ii) NITEC in Electrical Engineering 7 V15_092025

OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Open Electricity Market The Open Electricity Market is an initiative by the Energy Market Authority (EMA) that allows you to enjoy more choices and flexibility when buying electricity. You can benefit from competitive pricing and innovative offers from retailers. With the Open Electricity Market, you have the choice of buying electricity from: SP Group at the regulated tariff (no action is required if you choose this option); or An electricity retailer at a price plan that best meets your needs; or The wholesale electricity market at half-hourly wholesale electricity prices through SP Group. Regardless of who you buy your electricity from, your electricity supply will stay the same. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone. Working with Retailers Our goal is to make processes convenient and efficient for all customers. SP will facilitate customer transfers between retailers and offer retailers one-stop utilities billing and call centre services. As the Market Support Services Licensee, SP continues to provide services such as: Opening of utilities account Meter reading Meter data management Billing services If your Retailer Exits the Market You will be transferred to buy electricity from SP Group as a last resort.  Households and small businesses with an average monthly consumption of less than 4MWh will buy electricity at the regulated tariff rate. Larger businesses with an average monthly consumption of at least 4MWh will buy electricity at the wholesale electricity price. There will be no disruption to your electricity supply. You will continue to receive your electricity supply through the national power grid that is operated by SP Group. Making the Switch to a Retailer Residential Consumers Business Consumers For more information on Open Electricity Market Visit www.openelectricitymarket.com.sg Have a business enquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry, and our qualified professionals will reach out to you. Contact Us

News Release SP Group Opens Singapore’s First Smart Energy Town Showcase at MyTengah Experience Centre Singapore, 19 October 2020 – SP Group’s (SP) MyTengah Experience Centre, an interactive showcase of SP’s smart energy solutions that will be deployed in Singapore’s first smart energy town at Tengah, will be open to the public from 20 October 2020. SP will bring Singapore’s first large-scale residential centralised cooling system to Tengah. Located at the HDB Hub in Toa Payoh, the MyTengah Experience Centre will give future Tengah residents and visitors a first-hand look and feel of living in the A.I.-enabled, eco-friendly, smart energy town. It provides visitors with an immersive experience of the benefits of the smart energy innovations that will be installed and integrated across more than 20,000 residential, commercial and community facilities. These innovations include the centralised cooling system, digital display boards of energy consumption at residents’ blocks, charging stations for electric vehicles, and a digital platform that enables a near real-time monitoring of these solutions. Mr Stanley Huang, Group Chief Executive Officer of SP Group said, “SP wants to create a lowcarbon, smart energy Singapore. Tengah will be the model for low-carbon smart energy towns in Singapore. The MyTengah Experience Centre brings to life the benefits that residents will enjoy with our smart energy solutions, which will enable residents to integrate sustainability into their everyday lives.” Residential Centralised Cooling In collaboration with the Housing & Development Board (HDB), SP will bring Singapore’s first largescale residential centralised cooling system1 to Tengah. Air-conditioning accounts for a quarter of an average Singaporean household’s electricity consumption2 . With SP’s centralised cooling system, Tengah residents can enjoy as much as 30 per cent energy savings. Chilled water will be centrally produced from interconnected modular chiller plants built on the HDB roof tops before it is distributed to residential and commercial units for air-conditioning. To maximise the limited space available in Tengah, SP is also testing both conventional and vertical solar panels, known as Building Integrated Photovoltaics (BIPV). The solar energy generated from these sources will then be used to power the centralised cooling system to meet the township’s cooling needs. The centralised cooling system will also be serviced by SP, bringing greater convenience to the Tengah residents. Smart Energy Solutions In addition to centralised cooling system, SP will be installing other smart energy solutions across Tengah. These include digital sustainability displays called Eco Boards at the housing blocks’ lift lobbies to drive community awareness and help residents be more mindful of their block’s utilities’ consumption and impact on the environment. These boards will also provide residents with green tips to lower their electricity and water consumption and promote sustainable behaviour through utilities-savings competitions between blocks. SP will also be implementing EV charging solutions in Tengah, with both fast and overnight chargers augmented by renewables and energy storage systems. At Tengah’s neighbourhood centre, drivers will be able to charge their EVs quickly at SP’s innovative Fast-Charging Hubs while attending to their errands. Digital Platform SP Group is rolling out OneTengah, a digital platform which integrates all the capabilities such as centralised cooling, battery energy storage systems, EV-charging stations, as well as data and analytics from other platforms within Tengah. The OneTengah platform will enable town council and facility operators to make use of energy management control and A.I.-enabled insights to monitor the town’s energy resources. They will also have complete visibility of systems in Tengah at an aggregated town or block cluster level. On a single dashboard, they can better monitor system performance and be alerted of anomalies, for quick actions to be taken to enhance the experience of living and working in Tengah. SP has also created a sustainable lifestyle app called myTengah app for an eco-friendly and hasslefree lifestyle. With the app, Tengah residents can access their household utilities consumption, intelligently control their centralised cooling usage, make smart decisions to lower their carbon footprint and integrate sustainability into their everyday lives. To visit the Tengah Experience Centre, simply walk in and register on site or make an appointment3 via the myTengah app, which can be downloaded on both the Apple App and Google Play stores. For more information on Tengah, please visit mytengah.sg. -Ends- Annex Testimonials from Future Tengah Residents “Initially, I was uncertain about centralised cooling because it is a new concept and I did not fully understand how it works. An SP Sustainability Ambassador personally and patiently explained to me how it works, with chilled water that is generated from highly energy-efficient modular chiller plants. SP Group then invited me for a sneak preview of the MyTengah Experience Centre. I saw the actual CCS chilled water indoor unit and was able to see how it will look like exactly in my future home, including the actual piping and fittings. I am now convinced and looking forward to saving more money in the long run.” - Mr Steven Ang, 64, future resident who signed up for centralised cooling for his new Tengah home “The MyTengah Experience Centre is such a cool and exciting place. It’s impressive and the fact that we can experience augmented reality elements, it’s the highlight for me as it showcases the intricate details and helps me visualise what has been planned for Tengah.” - Ms Beverly Tan, 23, visitor invited for a preview of the MyTengah Experience Centre, applying for a new home in Tengah “Sustainability to me is the harmonious co-existence of man and nature. It is about achieving an equilibrium and balance. The MyTengah Experience Centre showcases the solution that can make this happen. To me, it’s also about savings and with CCS, we can save up to 30 per cent in our energy consumption. It is so economical.” - Mr Shaun Wong, 23, visitor invited for a preview of the MyTengah Experience Centre, applying for a new home in Tengah About SP Group SP Group is a leading utilities group in the Asia Pacific, driving a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling and heating businesses in Singapore and China. As Singapore’s national grid operator, SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. Beyond traditional utilities services, SP Group provides sustainable energy solutions to businesses and households in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP.