SP GROUP SUPPLIER CODE OF CONDUCT Extracted from SP Group’s Anti-Bribery Management System Manual dated 3 September 2020 SUPPLIER CODE OF CONDUCT 1. OBJECTIVE AND SCOPE 1.1 This Supplier Code of Conduct sets out SP Group’s expectations and requirements in relation to doing business with its business associates, such as suppliers, contractors, agents, sales representatives, consultants and others who provide goods or services to SP Group (collectively called “Suppliers”). 1.2 SP Group is committed to doing business and conducting its operations with integrity, honesty and in compliance with all applicable laws and regulations. 1.3 SP Group requires its Suppliers to adopt the same approach when carrying out work on behalf of or providing goods or services to SP Group. SP Group will review its relationships with Suppliers who breach and fail to comply with these requirements. 2. ANTI-BRIBERY & CORRUPTION 2.1 SP Group adopts a zero-tolerance policy towards any form of bribery and corruption. 2.2 In all their interactions and transactions with SP Group, SP Group requires the Suppliers to: 2.2.1 comply with all “Anti-Bribery Laws”, which is defined as: all applicable national, regional, provincial, state, municipal or local laws, rules, regulations, decrees and/or official government orders that prohibit bribery and corruption, such as the Singapore Prevention of Corruption Act (Cap. 241); 2.2.2 never engage in any bribery or corruption; 2.2.3 disclose any actual or potential conflict of interest between the Supplier and SP Group; and 2.2.4 provide full assistance to SP Group regarding any investigation into any breach or alleged breach of Anti-Bribery Laws in relation to the Supplier. 3. COMPLIANCE 3.1 If the Supplier fails to comply with this Supplier Code of Conduct, SP Group may, where applicable, suspend or terminate contract(s) with the Supplier, suspend any payment under contract(s) with the Supplier, report any offence to the appropriate government or regulatory authorities and/or pursue any remedy that is available to SP Group. 3.2 SP Group, in its sole discretion, may debar Suppliers for criminal offences, ethics violations, poor performance, withdrawal of tenders or any other infringements as may be determined by SP Group. Debarred Suppliers will not be allowed to participate in any SP Group tenders during the debarment period. The debarment period typically ranges from 1 to 5 years, depending on the severity of the Supplier infringements. At the end of the debarment period, debarred Suppliers can apply to SP Group’s Procurement department to be qualified as an eligible tenderer again. 1 4. WHISTLEBLOWING POLICY 4.1 Any Supplier who has reason to believe that an SP Group employee, or anyone acting on behalf of SP Group, has engaged or is engaging in bribery, corruption, illegal or any type of unethical behaviour, can promptly report the matter to SP Group's Head of Internal Audit via one of the following communications channels: • Telephone: +65 6684 9178 • Email: whistleblow@spgroup.com.sg • Postal Address: Head, Internal Audit, SP Group, 2 Kallang Sector, Singapore 349277 4.2 A whistle-blowing complaint shall, to the extent possible, include the following information: • Where the whistleblower is employed or whistleblower’s relationship to SP Group; • Date, time & place of the actions/ transactions; • Identity and particulars of the parties involved; • Evidence substantiating the allegations; • Any relevant information concerning the allegations; and • Contact details (to facilitate follow up queries). 4.3 Subject to applicable laws and regulations, SP Group will take reasonable steps to protect the confidentiality and anonymity of the whistleblower consistent with the need to conduct an adequate review. All whistleblowing complaints shall be dealt with independently, fairly and expeditiously. 4.4 SP Group encourages whistleblowers to identify themselves and provide their contact particulars. SP Group is committed to protect whistleblowers under its Whistleblower Policy. Further clarifications are often needed and helpful in facilitating investigations into the whistleblowing complaints. The ability to investigate depends on the sufficiency and quality of the information provided by the whistleblower. 4.5 Except for malicious whistleblowing, a whistleblower who makes a complaint shall be protected against any reprisal. If the results of an investigation show that the whistleblower acted maliciously or did not act in good faith or submits a whistleblowing complaint which he knows to be false, or without a reasonable belief in the truth and accuracy of the information, management will consider and take appropriate actions against the whistleblower. 2 新 加 坡 能 源 集 团 《 供 应 商 行 为 准 则 》 节 选 自 新 加 坡 能 源 集 团 于 2020 年 9 月 3 日 制 定 的 《 反 贿 赂 和 腐 败 管 理 体 系 手 册 》 《 供 应 商 行 为 准 则 》 1. 目 的 和 范 围 1.1 本 《 供 应 商 行 为 准 则 》 规 定 了 新 加 坡 能 源 集 团 对 与 其 业 务 伙 伴 开 展 业 务 的 期 望 和 要 求 , 如 供 应 商 、 承 包 商 、 代 理 商 、 销 售 代 表 、 顾 问 以 及 向 新 加 坡 能 源 集 团 提 供 货 物 或 服 务 的 其 他 企 业 ( 统 称 为 “ 供 应 商 ”)。 1.2 新 加 坡 能 源 集 团 致 力 于 以 诚 信 、 诚 实 以 及 遵 守 所 有 适 用 法 律 法 规 的 原 则 开 展 业 务 和 运 营 。 1.3 新 加 坡 能 源 集 团 要 求 其 供 应 商 在 代 表 其 开 展 业 务 或 向 其 提 供 货 物 或 服 务 时 采 用 一 致 方 法 。 新 加 坡 能 源 集 团 将 审 核 其 与 违 反 和 未 能 遵 守 这 些 要 求 的 供 应 商 的 关 系 。 2. 反 贿 赂 和 腐 败 2.1 新 加 坡 能 源 集 团 对 任 何 形 式 的 贿 赂 和 腐 败 都 采 取 零 容 忍 政 策 。 2.2 新 加 坡 能 源 集 团 要 求 供 应 商 在 与 其 往 来 和 交 易 过 程 中 , 做 到 以 下 几 点 : 2.2.1 遵 守 所 有 “ 反 贿 赂 法 ”, 其 定 义 为 : 遵 守 禁 止 贿 赂 和 腐 败 的 所 有 适 用 的 国 家 、 地 区 、 省 、 州 、 市 或 地 方 法 律 、 规 则 、 条 例 、 法 令 和 / 或 政 府 官 方 命 令 , 如 《 新 加 坡 预 防 腐 败 法 》( 第 241 章 ); 2.2.2 决 不 从 事 任 何 贿 赂 或 腐 败 行 为 ; 2.2.3 披 露 供 应 商 和 新 加 坡 能 源 集 团 之 间 的 任 何 实 际 或 潜 在 利 益 冲 突 ; 以 及 2.2.4 就 与 供 应 商 相 关 的 任 何 违 反 或 涉 嫌 违 反 “ 反 贿 赂 法 ” 的 调 查 , 向 新 加 坡 能 源 集 团 提 供 全 面 协 助 。 3. 合 规 3.1 如 果 供 应 商 未 能 遵 守 《 供 应 商 行 为 准 则 》, 新 加 坡 能 源 集 团 可 在 适 当 的 情 况 下 暂 停 或 终 止 履 行 与 供 应 商 签 订 的 合 同 、 暂 停 支 付 合 同 项 下 的 款 项 、 向 政 府 或 监 管 部 门 报 告 违 反 行 为 和 / 或 寻 求 新 加 坡 能 源 集 团 可 以 采 取 的 救 济 措 施 。 3.2 新 加 坡 能 源 集 团 可 全 权 决 定 因 供 应 商 从 事 刑 事 犯 罪 、 违 反 道 德 规 范 、 表 现 不 佳 、 撤 回 投 标 或 其 认 定 的 任 何 其 他 违 规 行 为 而 禁 止 供 应 商 投 标 。 被 禁 止 的 供 应 商 在 禁 止 期 不 得 参 与 任 何 新 加 坡 能 源 集 团 的 招 标 项 目 。 根 据 供 应 商 违 规 的 严 重 程 度 , 禁 止 期 通 常 为 1 至 5 年 。 禁 止 期 结 束 时 , 被 禁 止 的 供 应 商 可 向 新 加 坡 能 源 集 团 的 采 购 部 门 申 请 再 次 成 为 合 格 投 标 人 。 1 4. 举 报 政 策 4.1 任 何 供 应 商 如 有 证 据 表 明 新 加 坡 能 源 集 团 的 员 工 或 代 表 新 加 坡 能 源 集 团 行 事 的 任 何 人 参 与 或 正 在 参 与 贿 赂 、 腐 败 、 非 法 或 任 何 类 型 的 不 道 德 行 为 , 可 通 过 任 意 以 下 渠 道 立 即 向 新 加 坡 能 源 集 团 的 内 部 审 计 长 报 告 此 事 : • 电 话 :+65 6684 9178 • 邮 箱 :whistleblow@spgroup.com.sg • 邮 寄 地 址 :Head, Internal Audit, SP Group, 2 Kallang Sector, Singapore 349277 4.2 举 报 和 投 诉 的 内 容 应 尽 可 能 包 括 以 下 信 息 : • 举 报 人 的 工 作 单 位 或 举 报 人 与 新 加 坡 能 源 集 团 的 关 系 ; • 行 为 / 或 交 易 发 生 的 日 期 、 时 间 和 地 点 ; • 参 与 方 的 身 份 和 详 细 信 息 ; • 证 实 指 控 的 证 据 ; • 与 指 控 相 关 的 所 有 信 息 ; 以 及 • 联 系 方 式 ( 便 于 后 续 调 查 询 问 )。 4.3 根 据 适 用 的 法 律 法 规 , 为 满 足 充 分 调 查 的 必 要 性 , 新 加 坡 能 源 集 团 将 采 取 合 理 措 施 保 护 举 报 人 的 保 密 和 匿 名 要 求 。 所 有 的 举 报 和 投 诉 都 应 被 独 立 、 公 平 、 及 时 地 处 理 。 4.4 新 加 坡 能 源 集 团 鼓 励 举 报 人 表 明 身 份 , 并 提 供 联 系 方 式 。 新 加 坡 能 源 集 团 致 力 于 根 据 其 《 举 报 人 政 策 》 保 护 举 报 人 。 通 常 需 要 ( 与 举 报 人 ) 进 一 步 澄 清 , 因 其 有 助 于 调 查 举 报 和 投 诉 。 调 查 能 力 取 决 于 举 报 人 所 提 供 信 息 的 数 量 和 质 量 。 4.5 除 恶 意 举 报 外 , 应 保 护 提 出 投 诉 的 举 报 人 免 受 报 复 。 如 果 调 查 结 果 表 明 , 举 报 人 恶 意 行 事 或 未 诚 信 行 事 或 提 交 了 虚 假 的 举 报 和 投 诉 内 容 或 不 能 合 理 判 断 信 息 的 真 实 性 和 准 确 性 , 管 理 层 将 考 虑 并 采 取 合 理 措 施 处 罚 举 报 人 。 2 Ắ Ứ Ử Ủ Ấ Ủ ừ ổ ệ ố ả ố ố ộ ủ Ắ Ứ Ử Ủ Ấ Ụ Ạ ắ Ứ ử ấ ặ ọ ầ ủ ế ệ ớ ố ủ ẳ ạ ư ấ ầ ạ ạ ệ ư ấ ữ ấ ặ ị ụ ọ ấ ế ế ạ ộ ớ ự ự ủ ấ ả ậ ị ệ ầ ấ ụ ế ậ ươ ự ự ệ ệ ặ ặ ấ ặ ị ụ ẽ ạ ố ệ ớ ấ ạ ủ ầ Ố Ố Ộ ộ ụ ượ ố ớ ấ ứ ố ấ ả ươ ị ớ ầ ấ ả ủ ấ ả ậ ố ố ộ ượ ị ấ ả ậ ắ ị ị ị ặ ệ ứ ủ ủ ệ ự ỉ ể ố ặ ị ươ ấ ố ộ ẳ ạ ư ạ ậ ố ươ ờ ự ệ ấ ố ộ ặ ế ộ ấ ộ ợ ự ế ặ ề ẩ ữ ấ ỗ ợ ầ ủ ề ấ ộ ề ề ấ ạ ặ ộ ạ ậ ố ố ộ ế ấ Ủ) ế ấ ủ ắ Ứ ử ủ ấ ể ỉ ặ ấ ứ ợ ồ ớ ấ ỉ ấ ả ợ ồ ớ ấ ấ ạ ủ ặ ơ ẩ ề ợ ặ ổ ấ ệ ắ ụ ể ụ ề ấ ấ ạ ộ ự ạ ạ ứ ệ ấ ồ ơ ầ ặ ấ ạ ể ượ ị ở ấ ị ấ ẽ ượ ấ ấ ầ ủ ờ ị ấ ờ ấ ườ ừ ế ộ ứ ộ ọ ủ ạ ủ ấ ố ờ ạ ấ ấ ị ấ ể ộ ơ ộ ậ ắ ủ ể ề ệ ở ạ ầ ủ ề ệ Ố ấ ấ ể ằ ộ ủ ặ ấ ạ ệ ặ ố ộ ặ ấ ạ ạ ứ ặ ấ ợ ể ấ ề ố ể ộ ộ ủ ộ ề • ệ ạ • • ị ỉ ư ệ ế ạ ố ạ ể ả ồ • ơ ườ ố ượ ể ụ ặ ố ệ ủ ườ ố ớ • ờ ị ể ủ ộ ị • ế ủ • ằ ứ ứ ộ • ấ ế ộ • ế ạ ể ạ ề ệ ậ ợ ấ ế ậ ị ệ ẽ ự ệ ướ ợ ể ả ệ ả ậ ẩ ủ ườ ố ợ ớ ầ ế ầ ủ ọ ố ả ượ ả ế ộ ộ ậ ằ ế ườ ố ấ ệ ủ ọ ế ả ệ ườ ố ố ủ ệ ườ ầ ế ữ ệ ạ ề ệ ậ ợ ộ ề ề ố ả ề ụ ộ ự ầ ủ ấ ượ ủ ượ ấ ở ườ ố ạ ừ ệ ố ườ ố ẽ ượ ả ệ ỏ ấ ự ả ế ế ả ề ấ ườ ố ộ ặ ộ ệ ặ ử ố ế ự ậ ặ ố ưở ợ ằ ự ậ ả ẽ ộ ợ ố ớ ườ ố SP GROUP SUPPLIER CODE OF CONDUCT จรรยาบรรณคู่ค้าของ SP GROUP Extracted from SP Group’s Anti-Bribery Management System Manual dated 3 September 2020 คัดย่อมาจากคู่มือระบบการจัดการต่อต ้านการติดสินบนของ SP Group ลงวันที่ 3 กันยายน 2020 1 SUPPLIER CODE OF CONDUCT จรรยาบรรณคู่ค้า 1. OBJECTIVE AND SCOPE ว ัตถุประสงค์และขอบข่าย 1.1 This Supplier Code of Conduct sets out SP Group’s expectations and requirements in relation to doing business with its business associates, such as suppliers, contractors, agents, sales representatives, consultants and others who provide goods or services to SP Group (collectively called “Suppliers”). จรรยาบรรณคู่ค ้านี้ระบุถึงความคาดหวังและข ้อกาหนดของ SP Group ที่เกี่ยวข ้องกับการท า ธุรกิจกับผู ้ร่วมธุรกิจ เช่น คู่ค ้า ผู ้รับเหมา ตัวแทน ตัวแทนขาย ที่ปรึกษา และฝ่ ายอื่นๆ ที่ท า หน ้าที่จัดหาสินค ้าหรือบริการให ้กับ SP Group (รวมเรียกว่า “คู่ค ้า ”) 1.2 SP Group is committed to doing business and conducting its operations with integrity, honesty and in compliance with all applicable laws and regulations. SP Group มุ่งมั่นที่จะด าเนินธุรกิจและท างานอย่างมีคุณธรรม ซื่อสัตย์สุจริต และปฏิบัติตาม กฎหมายและระเบียบข ้อบังคับที่เกี่ยวข ้องทั้งหมด 1.3 SP Group requires its Suppliers to adopt the same approach when carrying out work on behalf of or providing goods or services to SP Group. SP Group will review its relationships with Suppliers who breach and fail to comply with these requirements. SP Group กาหนดให ้คู่ค ้าของบริษัทใช ้แนวทางเดียวกันเมื่อด าเนินงานในนามของ SP Group หรือจัดหาสินค ้า หรือบริการให ้กับ SP Group และ SP Group จะทบทวนความสัมพันธ์ที่มีกับคู่ ค ้าที่ละเมิดและไม่ปฏิบัติตามข ้อกาหนดเหล่านี้ 2. ANTI-BRIBERY & CORRUPTION การต่อต้านการติดสินบนและการทุจริต 2.1 SP Group adopts a zero-tolerance policy towards any form of bribery and corruption. SP Group ใช ้นโยบายจัดการการติดสินบนและการทุจริตทุกรูปแบบขั้นเด็ดขาด 2.2 In all their interactions and transactions with SP Group, SP Group requires the Suppliers to: ในการติดต่อทางธุรกิจและการท าธุรกรรมทั้งหมดกับ SP Group สิ่งที่ SP Group กาหนดให ้กับ คู่ค ้าคือ: 2.2.1 comply with all “Anti-Bribery Laws”, which is defined as: all applicable national, regional, provincial, state, municipal or local laws, rules, regulations, decrees and/or official government orders that prohibit bribery and corruption, such as the Singapore Prevention of Corruption Act (Cap. 241) คู่ค ้าต ้องปฏิบัติตาม “กฎหมายต่อต ้านการติดสินบน” ทั้งหมด ซึ่งมีความหมายว่า คือ: กฎหมายทั้งหมดทั้งในระดับประเทศ ภูมิภาค จังหวัด รัฐ เทศบาลหรือท ้องถิ่น รวมถึงกฎเกณฑ์ ระเบียบข ้อบังคับ พระราชกฤษฎีกา และ/หรือค าสั่งอย่างเป็ น 2 ทางการของรัฐบาลที่ห ้ามการติดสินบนและการทุจริต เช่น กฎหมายป้องกันการ ทุจริตของสิงคโปร์ (บทที่ 241) 2.2.2 never engage in any bribery or corruption; คู่ค ้าต ้องไม่เคยมีส่วนเกี่ยวข ้องในการติดสินบนหรือการทุจริตใดๆ 2.2.3 disclose any actual or potential conflict of interest between the Supplier and SP Group; and คู่ค ้าต ้องเปิดเผยถึงผลประโยชน์ทับซ ้อนที่เกิดขึ้นจริงหรือที่อาจเกิดขึ้นระหว่างคู่ ค ้าและ SP Group และ 2.2.4 provide full assistance to SP Group regarding any investigation into any breach or alleged breach of Anti-Bribery Laws in relation to the Supplier. 3. COMPLIANCE คู่ค ้าต ้องให ้ความช่วยเหลือ SP Group อย่างเต็มความสามารถเมื่อมีการสอบสวน กรณีการละเมิดหรือข ้อกล่าวหาว่ามีการละเมิดกฎหมายต่อต ้านการติดสินบนที่ เกี่ยวข ้องกับคู่ค ้า การปฏิบ ัติตามข้อกาหนด 3.1 If the Supplier fails to comply with this Supplier Code of Conduct, SP Group may, where applicable, suspend or terminate contract(s) with the Supplier, suspend any payment under contract(s) with the Supplier, report any offence to the appropriate government or regulatory authorities and/or pursue any remedy that is available to SP Group. หากคู่ค ้าไม่ปฏิบัติตามจรรยาบรรณคู่ค ้านี้ SP Group อาจระงับหรือยกเลิกสัญญาที่ท าร่วมกับ คู่ค ้า ระงับการชาระเงินใดๆ ภายใต ้สัญญากับคู่ค ้า (ถ ้ามี) รายงานความผิดต่อรัฐบาลหรือ หน่วยงานกากับดูแลที่เหมาะสม และ/หรือด าเนินการแก ้ไขใดๆ ที่ SP Group สามารถท าได ้ 3.2 SP Group, in its sole discretion, may debar Suppliers for criminal offences, ethics violations, poor performance, withdrawal of tenders or any other infringements as may be determined by SP Group. Debarred Suppliers will not be allowed to participate in any SP Group tenders during the debarment period. The debarment period typically ranges from 1 to 5 years, depending on the severity of the Supplier infringements. At the end of the debarment period, debarred Suppliers can apply to SP Group’s Procurement department to be qualified as an eligible tenderer again. SP Group ใช ้ดุลยพินิจของตนแต่เพียงผู ้เดียวในการยุติการท างานกับคู่ค ้าหากคู่ค ้ากระท า ความผิดทางอาญา ละเมิดจริยธรรม ท างานไม่มีประสิทธิภาพ ถอนตัวจากการประกวดราคา หรือการละเมิดอื่นๆ ตามที่ SP Group อาจกาหนด คู่ค ้าที่ถูกสั่งให ้ยุติบทบาทจะไม่ได ้รับ อนุญาตให ้เข ้าร่วมการประมูลใดๆ ของ SP Group ในช่วงระยะเวลาที่ถูกสั่งให ้ยุติบทบาท ระยะเวลาที่ถูกสั่งให ้ยุติบทบาทโดยทั่วไปจะอยู่ในช่วงตั้งแต่ 1 ถึง 5 ปี ขึ้นอยู่กับความรุนแรง ของการละเมิดของคู่ค ้า เมื่อสิ้นสุดระยะเวลาที่ถูกสั่งให ้ยุติบทบาท คู่ค ้าที่ถูกยุติบทบาทสามารถ ยื่นความจ านงกับแผนกจัดซื้อจัดจ ้างของ SP Group เพื่อเข ้าร่วมเป็ นผู ้เสนอราคาที่มีคุณสมบัติ เหมาะสมได ้อีกครั้ง 3 4. WHISTLEBLOWING POLICY นโยบายการแจ้งเบาะแส 4.1 Any Supplier who has reason to believe that an SP Group employee, or anyone acting on behalf of SP Group, has engaged or is engaging in bribery, corruption, illegal or any type of unethical behaviour, can promptly report the matter to SP Group's Head of Internal Audit via one of the following communications channels: คู่ค ้าใดๆ ที่มีเหตุผลให ้เชื่อได ้ว่าพนักงานของ SP Group หรือใครก็ตามที่ด าเนินการในนาม ของ SP Group ได ้มีส่วนร่วมหรือกาลังมีส่วนร่วมในการติดสินบน การทุจริต การท าผิด กฎหมายหรือพฤติกรรมที่ผิดจรรยาบรรณประเภทใดๆ สามารถรายงานเรื่องดังกล่าวต่อหัวหน ้า แผนกตรวจสอบภายในของ SP Group ได ้ทันทีผ่านช่องทางการสื่อสารอย่างใดอย่างหนึ่ง ดังต่อไปนี้: • Telephone: +65 6684 9178 โทรศัพท์: +65 6684 9178 • Email: whistleblow@spgroup.com.sg อีเมล: whistleblow@spgroup.com.sg • Postal Address: Head, Internal Audit, SP Group, 2 Kallang Sector, Singapore 349277 ที่อยู่ทางไปรษณีย์: Head, Internal Audit, SP Group, 2 Kallang Sector, Singapore 349277 4.2 A whistle-blowing complaint shall, to the extent possible, include the following information: ข ้อร ้องเรียนจากการแจ ้งเบาะแสจะต ้องรวมข ้อมูลต่อไปนี้ไว ้โดยละเอียดที่สุดเท่าที่จะท าได ้: • Where the whistleblower is employed or whistleblower’s relationship to SP Group; สถานที่จ ้างงานผู ้แจ ้งเบาะแสหรือความสัมพันธ์ของผู ้แจ ้งเบาะแสกับ SP Group • Date, time & place of the actions/ transactions; วันที่ เวลา และสถานที่เกิดการกระท าความผิด/ธุรกรรม • Identity and particulars of the parties involved; ข ้อมูลระบุตัวตนและรายละเอียดของฝ่ ายที่เกี่ยวข ้อง • Evidence substantiating the allegations; หลักฐานประกอบข ้อกล่าวหา • Any relevant information concerning the allegations; and ข ้อมูลที่เกี่ยวข ้องอื่นๆ ที่เกี่ยวกับข ้อกล่าวหา และ 4 • Contact details (to facilitate follow up queries). รายละเอียดการติดต่อ (เพื่อช่วยให ้ติดตามสอบถามเพิ่มเติมได ้) 4.3 Subject to applicable laws and regulations, SP Group will take reasonable steps to protect the confidentiality and anonymity of the whistleblower consistent with the need to conduct an adequate review. All whistleblowing complaints shall be dealt with independently, fairly and expeditiously. ภายใต ้กฎหมายและระเบียบข ้อบังคับที่เกี่ยวข ้อง SP Group จะด าเนินการตามสมควรเพื่อ รักษาความลับของข ้อมูล และจะไม่เปิดเผยตัวตนของผู ้แจ ้งเบาะแส เพื่อให ้สามารถด าเนินการ ตรวจสอบได ้อย่างครอบคลุม ข ้อร ้องเรียนที่แจ ้งเบาะแสทั้งหมดจะได ้รับการจัดการอย่างอิสระ ยุติธรรม และรวดเร็ว 4.4 SP Group encourages whistleblowers to identify themselves and provide their contact particulars. SP Group is committed to protect whistleblowers under its Whistleblower Policy. Further clarifications are often needed and helpful in facilitating investigations into the whistleblowing complaints. The ability to investigate depends on the sufficiency and quality of the information provided by the whistleblower. SP Group สนับสนุนให ้ผู ้แจ ้งเบาะแสระบุตัวตนและแจ ้งรายละเอียดการติดต่อกลับ SP Group มุ่งมั่นที่จะปกป้องผู ้แจ ้งเบาะแสภายใต ้นโยบายการแจ ้งเบาะแสการกระท าผิดของบริษัท ค าชี้แจงเพิ่มเติมมักจ าเป็ นและเป็ นประโยชน์ต่องานตรวจสอบข ้อร ้องเรียนที่ได ้รับแจ ้งเบาะแส การสอบสวนจะท าได ้ดีมากน ้อยเพียงใดต ้องพิจารณาว่าข ้อมูลที่ผู ้แจ ้งเบาะแสให ้ไว ้นั้นมี เพียงพอและมีคุณภาพหรือไม่ 4.5 Except for malicious whistleblowing, a whistleblower who makes a complaint shall be protected against any reprisal. If the results of an investigation show that the whistleblower acted maliciously or did not act in good faith or submits a whistleblowing complaint which he knows to be false, or without a reasonable belief in the truth and accuracy of the information, management will consider and take appropriate actions against the whistleblower. ยกเว ้นการแจ ้งเบาะแสจากผู ้ไม่ประสงค์ดี ผู ้แจ ้งเบาะแสที่ท าการร ้องเรียนจะได ้รับการคุ ้มครอง จากการตอบโต ้ใดๆ หากผลการสอบสวนพบว่าผู ้แจ ้งเบาะแสกระท าการโดยมีเจตนาร ้ายหรือไม่ ได ้กระท าการโดยสุจริต หรือส่งข ้อร ้องเรียนเพื่อแจ ้งเบาะแสซึ่งตนทราบดีว่าเป็ นเท็จ หรือไม่มี เหตุผลให ้เชื่อในข ้อเท็จจริงและความถูกต ้องของข ้อมูล ฝ่ ายบริหารจะพิจารณาและด าเนินการ ที่เหมาะสมต่อผู ้แจ ้งเบาะแส 5

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As Singapore’s national SP-Group-Sustainability-Review-FY2021-2022.pdfhttps://www.spgroup.com.sg/dam/spgroupvn/About-Us/SP-Group-Sustainability-Review-FY2021-2022.pdf Sustainability Review FY2021/2022 Table of Contents About this report 3 Materiality 4 About SP Group 5 Our sustainable energy ecosystem 6 Our impact 7 Sustainability strategy 8 Alignment with the global goals 9 Financing sustainable energy solutions 9 Sustainability governance 10 Board’s role 10 sp-group-sustainability-report-fy2025-26https://www.spgroup.com.sg/dam/spgroup/pdf/about-us/our-sustainability-commitment/sp-group-sustainability-report-fy2025-26 FY 2025/2026 Sustainability Report About this report IFRS S1 20 | 21b | 22 | 24 | 59 | 64 Reporting Period and Scope This is SP Group’s (SP or the Group) seventh sustainability report outlining our sustainability performance and progress across our key business areas for the Financial Year (FY Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Coolinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Sustainable-Cooling-At-Tampines---Singapore-s-First-Town-Centre-To-Be-Retrofitted-With-District-Cooling News Release Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Cooling SP Group, supported by Temasek, Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE), will install and operate distributed UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholdershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/UOB-and-SP-Group-partner-to-offset-100--or-more-of-household-electricity-carbon-emissions-for-UOB-EVOL-cardholders News Release UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholders Cardholders can now achieve their sustainability goals seamlessly and conveniently when they charge their utilities bills to their card Singapore, 23 November 2022 – UOB [20230314]+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d5de33a-0a1c-4a73-a0ef-289aad97c804/%5B20230314%5D+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdf?MOD=AJPERES&CVID= group and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP Group launches complete suite of carbon solutions capabilities, leveraging new partnership with Turnkeyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-complete-suite-of-carbon-solutions-capabilities--leveraging-new-partnership-with-Turnkey and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP’s 1 2 3 4 5 ..... 51 Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy Sustainability | SP Grouphttps://www.spgroup.com.sg/about-us/sustainability About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Sustainability Our Sustainability Commitment Sustainability is integral to our corporate purpose of empowering the future of energy through low-carbon, smart solutions. As Singapore’s national SP-Group-Sustainability-Review-FY2021-2022.pdfhttps://www.spgroup.com.sg/dam/spgroupvn/About-Us/SP-Group-Sustainability-Review-FY2021-2022.pdf Sustainability Review FY2021/2022 Table of Contents About this report 3 Materiality 4 About SP Group 5 Our sustainable energy ecosystem 6 Our impact 7 Sustainability strategy 8 Alignment with the global goals 9 Financing sustainable energy solutions 9 Sustainability governance 10 Board’s role 10 sp-group-sustainability-report-fy2025-26https://www.spgroup.com.sg/dam/spgroup/pdf/about-us/our-sustainability-commitment/sp-group-sustainability-report-fy2025-26 FY 2025/2026 Sustainability Report About this report IFRS S1 20 | 21b | 22 | 24 | 59 | 64 Reporting Period and Scope This is SP Group’s (SP or the Group) seventh sustainability report outlining our sustainability performance and progress across our key business areas for the Financial Year (FY Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Coolinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Sustainable-Cooling-At-Tampines---Singapore-s-First-Town-Centre-To-Be-Retrofitted-With-District-Cooling News Release Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Cooling SP Group, supported by Temasek, Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE), will install and operate distributed UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholdershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/UOB-and-SP-Group-partner-to-offset-100--or-more-of-household-electricity-carbon-emissions-for-UOB-EVOL-cardholders News Release UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholders Cardholders can now achieve their sustainability goals seamlessly and conveniently when they charge their utilities bills to their card Singapore, 23 November 2022 – UOB [20230314]+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d5de33a-0a1c-4a73-a0ef-289aad97c804/%5B20230314%5D+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdf?MOD=AJPERES&CVID= group and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP Group launches complete suite of carbon solutions capabilities, leveraging new partnership with Turnkeyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-complete-suite-of-carbon-solutions-capabilities--leveraging-new-partnership-with-Turnkey and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP’s 1 2 3 4 5 ..... 51 Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review SUSTAINABILITY Sustainability is central to SP Group’s mission of providing reliable Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy Sustainability | SP Grouphttps://www.spgroup.com.sg/about-us/sustainability About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Sustainability Our Sustainability Commitment Sustainability is integral to our corporate purpose of empowering the future of energy through low-carbon, smart solutions. As Singapore’s national SP-Group-Sustainability-Review-FY2021-2022.pdfhttps://www.spgroup.com.sg/dam/spgroupvn/About-Us/SP-Group-Sustainability-Review-FY2021-2022.pdf Sustainability Review FY2021/2022 Table of Contents About this report 3 Materiality 4 About SP Group 5 Our sustainable energy ecosystem 6 Our impact 7 Sustainability strategy 8 Alignment with the global goals 9 Financing sustainable energy solutions 9 Sustainability governance 10 Board’s role 10 sp-group-sustainability-report-fy2025-26https://www.spgroup.com.sg/dam/spgroup/pdf/about-us/our-sustainability-commitment/sp-group-sustainability-report-fy2025-26 FY 2025/2026 Sustainability Report About this report IFRS S1 20 | 21b | 22 | 24 | 59 | 64 Reporting Period and Scope This is SP Group’s (SP or the Group) seventh sustainability report outlining our sustainability performance and progress across our key business areas for the Financial Year (FY Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Coolinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Sustainable-Cooling-At-Tampines---Singapore-s-First-Town-Centre-To-Be-Retrofitted-With-District-Cooling News Release Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Cooling SP Group, supported by Temasek, Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE), will install and operate distributed SP Group launches complete suite of carbon solutions capabilities, leveraging new partnership with Turnkeyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-complete-suite-of-carbon-solutions-capabilities--leveraging-new-partnership-with-Turnkey and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP’s [20230314]+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d5de33a-0a1c-4a73-a0ef-289aad97c804/%5B20230314%5D+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdf?MOD=AJPERES&CVID= group and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholdershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/UOB-and-SP-Group-partner-to-offset-100--or-more-of-household-electricity-carbon-emissions-for-UOB-EVOL-cardholders News Release UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholders Cardholders can now achieve their sustainability goals seamlessly and conveniently when they charge their utilities bills to their card Singapore, 23 November 2022 – UOB 1 2 3 4 5 ..... 51 Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review SUSTAINABILITY Sustainability is central to SP Group’s mission of providing reliable Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy Sustainability | SP Grouphttps://www.spgroup.com.sg/about-us/sustainability About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Sustainability Our Sustainability Commitment Sustainability is integral to our corporate purpose of empowering the future of energy through low-carbon, smart solutions. As Singapore’s national SP-Group-Sustainability-Review-FY2021-2022.pdfhttps://www.spgroup.com.sg/dam/spgroupvn/About-Us/SP-Group-Sustainability-Review-FY2021-2022.pdf Sustainability Review FY2021/2022 Table of Contents About this report 3 Materiality 4 About SP Group 5 Our sustainable energy ecosystem 6 Our impact 7 Sustainability strategy 8 Alignment with the global goals 9 Financing sustainable energy solutions 9 Sustainability governance 10 Board’s role 10 sp-group-sustainability-report-fy2025-26https://www.spgroup.com.sg/dam/spgroup/pdf/about-us/our-sustainability-commitment/sp-group-sustainability-report-fy2025-26 FY 2025/2026 Sustainability Report About this report IFRS S1 20 | 21b | 22 | 24 | 59 | 64 Reporting Period and Scope This is SP Group’s (SP or the Group) seventh sustainability report outlining our sustainability performance and progress across our key business areas for the Financial Year (FY Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Coolinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Sustainable-Cooling-At-Tampines---Singapore-s-First-Town-Centre-To-Be-Retrofitted-With-District-Cooling News Release Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Cooling SP Group, supported by Temasek, Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE), will install and operate distributed [20230314]+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d5de33a-0a1c-4a73-a0ef-289aad97c804/%5B20230314%5D+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdf?MOD=AJPERES&CVID= group and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP Group launches complete suite of carbon solutions capabilities, leveraging new partnership with Turnkeyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-complete-suite-of-carbon-solutions-capabilities--leveraging-new-partnership-with-Turnkey and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP’s UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholdershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/UOB-and-SP-Group-partner-to-offset-100--or-more-of-household-electricity-carbon-emissions-for-UOB-EVOL-cardholders News Release UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholders Cardholders can now achieve their sustainability goals seamlessly and conveniently when they charge their utilities bills to their card Singapore, 23 November 2022 – UOB 1 2 3 4 5 ..... 51 Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review SUSTAINABILITY Sustainability is central to SP Group’s mission of providing reliable Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Sustainability | SP Grouphttps://www.spgroup.com.sg/about-us/sustainability About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Sustainability Our Sustainability Commitment Sustainability is integral to our corporate purpose of empowering the future of energy through low-carbon, smart solutions. As Singapore’s national Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy SP-Group-Sustainability-Review-FY2021-2022.pdfhttps://www.spgroup.com.sg/dam/spgroupvn/About-Us/SP-Group-Sustainability-Review-FY2021-2022.pdf Sustainability Review FY2021/2022 Table of Contents About this report 3 Materiality 4 About SP Group 5 Our sustainable energy ecosystem 6 Our impact 7 Sustainability strategy 8 Alignment with the global goals 9 Financing sustainable energy solutions 9 Sustainability governance 10 Board’s role 10 sp-group-sustainability-report-fy2025-26https://www.spgroup.com.sg/dam/spgroup/pdf/about-us/our-sustainability-commitment/sp-group-sustainability-report-fy2025-26 FY 2025/2026 Sustainability Report About this report IFRS S1 20 | 21b | 22 | 24 | 59 | 64 Reporting Period and Scope This is SP Group’s (SP or the Group) seventh sustainability report outlining our sustainability performance and progress across our key business areas for the Financial Year (FY Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Coolinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Sustainable-Cooling-At-Tampines---Singapore-s-First-Town-Centre-To-Be-Retrofitted-With-District-Cooling News Release Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Cooling SP Group, supported by Temasek, Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE), will install and operate distributed UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholdershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/UOB-and-SP-Group-partner-to-offset-100--or-more-of-household-electricity-carbon-emissions-for-UOB-EVOL-cardholders News Release UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholders Cardholders can now achieve their sustainability goals seamlessly and conveniently when they charge their utilities bills to their card Singapore, 23 November 2022 – UOB SP Group launches complete suite of carbon solutions capabilities, leveraging new partnership with Turnkeyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-complete-suite-of-carbon-solutions-capabilities--leveraging-new-partnership-with-Turnkey and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP’s Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/enabling-green-mobility 1 2 3 4 5 ..... 51 Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review SUSTAINABILITY Sustainability is central to SP Group’s mission of providing reliable Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Sustainability | SP Grouphttps://www.spgroup.com.sg/about-us/sustainability About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Sustainability Our Sustainability Commitment Sustainability is integral to our corporate purpose of empowering the future of energy through low-carbon, smart solutions. As Singapore’s national Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual SP-Group-Sustainability-Review-FY2021-2022.pdfhttps://www.spgroup.com.sg/dam/spgroupvn/About-Us/SP-Group-Sustainability-Review-FY2021-2022.pdf Sustainability Review FY2021/2022 Table of Contents About this report 3 Materiality 4 About SP Group 5 Our sustainable energy ecosystem 6 Our impact 7 Sustainability strategy 8 Alignment with the global goals 9 Financing sustainable energy solutions 9 Sustainability governance 10 Board’s role 10 Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Coolinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Sustainable-Cooling-At-Tampines---Singapore-s-First-Town-Centre-To-Be-Retrofitted-With-District-Cooling News Release Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Cooling SP Group, supported by Temasek, Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE), will install and operate distributed sp-group-sustainability-report-fy2025-26https://www.spgroup.com.sg/dam/spgroup/pdf/about-us/our-sustainability-commitment/sp-group-sustainability-report-fy2025-26 FY 2025/2026 Sustainability Report About this report IFRS S1 20 | 21b | 22 | 24 | 59 | 64 Reporting Period and Scope This is SP Group’s (SP or the Group) seventh sustainability report outlining our sustainability performance and progress across our key business areas for the Financial Year (FY [20230314]+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d5de33a-0a1c-4a73-a0ef-289aad97c804/%5B20230314%5D+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdf?MOD=AJPERES&CVID= group and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP Group launches complete suite of carbon solutions capabilities, leveraging new partnership with Turnkeyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-complete-suite-of-carbon-solutions-capabilities--leveraging-new-partnership-with-Turnkey and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP’s UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholdershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/UOB-and-SP-Group-partner-to-offset-100--or-more-of-household-electricity-carbon-emissions-for-UOB-EVOL-cardholders News Release UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholders Cardholders can now achieve their sustainability goals seamlessly and conveniently when they charge their utilities bills to their card Singapore, 23 November 2022 – UOB 1 2 3 4 5 ..... 51 Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review SUSTAINABILITY Sustainability is central to SP Group’s mission of providing reliable Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Sustainability | SP Grouphttps://www.spgroup.com.sg/about-us/sustainability About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Sustainability Our Sustainability Commitment Sustainability is integral to our corporate purpose of empowering the future of energy through low-carbon, smart solutions. As Singapore’s national Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy SP-Group-Sustainability-Review-FY2021-2022.pdfhttps://www.spgroup.com.sg/dam/spgroupvn/About-Us/SP-Group-Sustainability-Review-FY2021-2022.pdf Sustainability Review FY2021/2022 Table of Contents About this report 3 Materiality 4 About SP Group 5 Our sustainable energy ecosystem 6 Our impact 7 Sustainability strategy 8 Alignment with the global goals 9 Financing sustainable energy solutions 9 Sustainability governance 10 Board’s role 10 sp-group-sustainability-report-fy2025-26https://www.spgroup.com.sg/dam/spgroup/pdf/about-us/our-sustainability-commitment/sp-group-sustainability-report-fy2025-26 FY 2025/2026 Sustainability Report About this report IFRS S1 20 | 21b | 22 | 24 | 59 | 64 Reporting Period and Scope This is SP Group’s (SP or the Group) seventh sustainability report outlining our sustainability performance and progress across our key business areas for the Financial Year (FY Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Coolinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Sustainable-Cooling-At-Tampines---Singapore-s-First-Town-Centre-To-Be-Retrofitted-With-District-Cooling News Release Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Cooling SP Group, supported by Temasek, Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE), will install and operate distributed UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholdershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/UOB-and-SP-Group-partner-to-offset-100--or-more-of-household-electricity-carbon-emissions-for-UOB-EVOL-cardholders News Release UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholders Cardholders can now achieve their sustainability goals seamlessly and conveniently when they charge their utilities bills to their card Singapore, 23 November 2022 – UOB SP Group launches complete suite of carbon solutions capabilities, leveraging new partnership with Turnkeyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-complete-suite-of-carbon-solutions-capabilities--leveraging-new-partnership-with-Turnkey and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP’s Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/enabling-green-mobility 1 2 3 4 5 ..... 51 Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review SUSTAINABILITY Sustainability is central to SP Group’s mission of providing reliable Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Sustainability | SP Grouphttps://www.spgroup.com.sg/about-us/sustainability About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Sustainability Our Sustainability Commitment Sustainability is integral to our corporate purpose of empowering the future of energy through low-carbon, smart solutions. As Singapore’s national Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual SP-Group-Sustainability-Review-FY2021-2022.pdfhttps://www.spgroup.com.sg/dam/spgroupvn/About-Us/SP-Group-Sustainability-Review-FY2021-2022.pdf Sustainability Review FY2021/2022 Table of Contents About this report 3 Materiality 4 About SP Group 5 Our sustainable energy ecosystem 6 Our impact 7 Sustainability strategy 8 Alignment with the global goals 9 Financing sustainable energy solutions 9 Sustainability governance 10 Board’s role 10 Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Coolinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Sustainable-Cooling-At-Tampines---Singapore-s-First-Town-Centre-To-Be-Retrofitted-With-District-Cooling News Release Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Cooling SP Group, supported by Temasek, Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE), will install and operate distributed sp-group-sustainability-report-fy2025-26https://www.spgroup.com.sg/dam/spgroup/pdf/about-us/our-sustainability-commitment/sp-group-sustainability-report-fy2025-26 FY 2025/2026 Sustainability Report About this report IFRS S1 20 | 21b | 22 | 24 | 59 | 64 Reporting Period and Scope This is SP Group’s (SP or the Group) seventh sustainability report outlining our sustainability performance and progress across our key business areas for the Financial Year (FY [20230314]+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d5de33a-0a1c-4a73-a0ef-289aad97c804/%5B20230314%5D+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdf?MOD=AJPERES&CVID= group and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP Group launches complete suite of carbon solutions capabilities, leveraging new partnership with Turnkeyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-complete-suite-of-carbon-solutions-capabilities--leveraging-new-partnership-with-Turnkey and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP’s UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholdershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/UOB-and-SP-Group-partner-to-offset-100--or-more-of-household-electricity-carbon-emissions-for-UOB-EVOL-cardholders News Release UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholders Cardholders can now achieve their sustainability goals seamlessly and conveniently when they charge their utilities bills to their card Singapore, 23 November 2022 – UOB 1 2 3 4 5 ..... 51 Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review SUSTAINABILITY Sustainability is central to SP Group’s mission of providing reliable Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review Searchhttps://www.spgroup.com.sg/search?tag=sustainability Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Searchhttps://www.spgroup.com.sg/search?tag=sustainability-review Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual Sustainability | SP Grouphttps://www.spgroup.com.sg/about-us/sustainability About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Sustainability Our Sustainability Commitment Sustainability is integral to our corporate purpose of empowering the future of energy through low-carbon, smart solutions. As Singapore’s national SP-Group-Sustainability-Review-FY2021-2022.pdfhttps://www.spgroup.com.sg/dam/spgroupvn/About-Us/SP-Group-Sustainability-Review-FY2021-2022.pdf Sustainability Review FY2021/2022 Table of Contents About this report 3 Materiality 4 About SP Group 5 Our sustainable energy ecosystem 6 Our impact 7 Sustainability strategy 8 Alignment with the global goals 9 Financing sustainable energy solutions 9 Sustainability governance 10 Board’s role 10 Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/community-engagement-and-relations Community Engagement and Relations SUSTAINABILITY REPORT Community Engagement & Relations SP Group recognises that strong community relationships and meaningful societal contributions Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Coolinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Sustainable-Cooling-At-Tampines---Singapore-s-First-Town-Centre-To-Be-Retrofitted-With-District-Cooling News Release Sustainable Cooling at Tampines – Singapore’s First Town Centre to Be Retrofitted With District Cooling SP Group, supported by Temasek, Tampines Group Representation Constituency (GRC) and the Ministry of Sustainability and the Environment (MSE), will install and operate distributed sp-group-sustainability-report-fy2025-26https://www.spgroup.com.sg/dam/spgroup/pdf/about-us/our-sustainability-commitment/sp-group-sustainability-report-fy2025-26 FY 2025/2026 Sustainability Report About this report IFRS S1 20 | 21b | 22 | 24 | 59 | 64 Reporting Period and Scope This is SP Group’s (SP or the Group) seventh sustainability report outlining our sustainability performance and progress across our key business areas for the Financial Year (FY [20230314]+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d5de33a-0a1c-4a73-a0ef-289aad97c804/%5B20230314%5D+Media+Release+-+SP+Group+partners+Turnkey+to+offer+ESG+Reporting+Solution.pdf?MOD=AJPERES&CVID= group and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP Group launches complete suite of carbon solutions capabilities, leveraging new partnership with Turnkeyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-complete-suite-of-carbon-solutions-capabilities--leveraging-new-partnership-with-Turnkey and sustainable energy solutions provider and Turnkey, a global ESG data solutions company, announced a partnership to offer ESG analytics, carbon accounting and climate advisory services to key countries in the region including Singapore, China, Vietnam and Thailand. These services will augment SP’s UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholdershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/UOB-and-SP-Group-partner-to-offset-100--or-more-of-household-electricity-carbon-emissions-for-UOB-EVOL-cardholders News Release UOB and SP Group partner to offset 100% or more of household electricity carbon emissions for UOB EVOL cardholders Cardholders can now achieve their sustainability goals seamlessly and conveniently when they charge their utilities bills to their card Singapore, 23 November 2022 – UOB Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/our-sustainability-review SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Our Sustainability Review SUSTAINABILITY Sustainability is central to SP Group’s mission of providing reliable and efficient energy supply to customers. We anchor our sustainability strategy on the United Nation’s Sustainable Development Category: Sustainability 1 2 3 4 5 ..... 50 Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/community-engagement-and-relations Community Engagement and Relations SUSTAINABILITY REPORT Community Engagement & Relations SP Group recognises that strong community relationships and meaningful societal contributions are integral to our long-term success and corporate purpose. We seek to create shared value by going beyond essential services delivery to support social wellbeing and resilience, particularly for seniors, youth and children from lower income families. We adopt a strategic and long-term approach to community engagement, working closely with stakeholders to ensure our initiatives remain relevant, responsive and aligned with evolving needs.  Where our operations interface directly with communities, such as during infrastructure development and maintenance works, we commit to clear and timely communication, with the objective of minimising disruption to residents, businesses and other stakeholders.  Key Initiatives Celebrating SP30 and SG60 SP marked its 30th year of corporatisation and Singapore’s 60th year of independence with yearlong community outreach initiatives. These were launched at the SP Community Festival, celebrating the spirit of philanthropy and volunteerism. It brought together SP Group’s leadership and employees, alongside community partners, to deepen understanding of community needs. We also reaffirmed our sustained engagement and collaborations with our anchor partner Community Chest Singapore and other social service agencies. At the festival, SP Group announced a three-times matching scheme for all staff donations till end 2025. This resulted in a doubling of staff donations that year compared to the previous year. SP Group also launched SG60 Journeys from the Heart, hosting 600 seniors, youth and children on customised experiential trips to places of interest in Singapore. Accompanied by staff volunteers, known as SP Heart Workers, these journeys on electric buses created memorable outings while underscoring SP’s commitment to sustainable mobility. Leveraging these milestone initiatives, SP Heart Workers clocked 12,000 volunteer hours – a 45% increase from last year. All business units participated in volunteering during the year, with 40% of our employees volunteering at least once. We also delivered 10,000 Power Packs of daily essentials to beneficiaries of different age segments, with items customised for the needs of each segment. Community Chest SP Group’s philanthropic contributions are stewarded through our long-standing partnership with Community Chest, the philanthropy arm of National Council of Social Services. Community Chest channels 100% of donations to critical services delivered by SP’s partner social service agencies. This structured approach enables us to maximise impact by strengthening our partners’ programmes and ensuring resources are directed towards areas of greatest need. TOUCH Community Services In 2026, SP Group committed S$2.1 million over three years to TOUCH Community Services, enabling the formation of the SP CHAMP League. The programme supports over 700 children and youth aged 7 to 17 from lower-income families through mentoring, academic tutoring and structured enrichment activities that strengthen cognitive skills and support social mobility. KidSTART SP Group also continued its partnership with KidSTART through a S$1.1 million donation that ensures the sustained delivery and expansion of the PowerUP Playtime programme. The initiative provides age-segmented toys and learning tools for pre-schoolers from lower-income or vulnerable households, fostering stronger parent-child bonds, joyful learning experiences and positive early childhood development. This brings our total contribution to KidSTART Singapore to S$5.4 million since 2021. Learn more about our other initiatives in our Sustainability Report TAGS SUSTAINABILITY REPORT FY2526 YOU MIGHT BE INTERESTED TO READ Digitalisation Cybersecurity & Data Privacy Business Ethics & Compliance Reliability & Customer Satisfaction Category: Sustainability Report Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/business-ethics-and-compliance Business Ethics & Compliance SUSTAINABILITY REPORT Business Ethics & Compliance Business ethics and compliance are core to how SP Group plans, executes and conducts its business. Guided by applicable laws and regulations, and anchored by our Employee Code of Conduct, ethical principles shape our corporate culture and decision-making across all levels of the organisation. This strong ethical foundation reinforces accountability and trust, supports access to financing, and strengthens our licence to operate, enabling SP Group to remain credible and relevant in a rapidly evolving regulatory, technological and societal landscape.  Continuous investment in robust governance frameworks, risk management systems, and effective anti-corruption and anti-bribery controls enhances our resilience and credibility, enabling the organisation to plan with greater certainty and make sound strategic, operational, and capital allocation decisions. These practices also position us to pursue growth and partnership opportunities with confidence, as a trusted and compliant business partner with rapidly evolving regulatory requirements and a changing mix of stakeholders, including new partners and institutions.  Key Initiatives Corporate Governance SP Group’s corporate governance structure establishes clear accountability, oversight and segregation of duties to support ethical conduct and compliance across the Group. SP Group’s Board of Directors provides overarching governance and sets the strategic direction for the Group. The Board is responsible for making key investment and funding decisions, overseeing risk management, and ensuring that robust internal controls are in place. At the management level, the Executive Leadership Team is tasked with implementing the strategy, policies, procedures, and systems that foster integrity and accountability in day-to-day operations. The Board also ensures that management maintains a robust system of internal controls to safeguard the Group’s assets and reviews the Group’s financial performance. Anti-Bribery and Compliance SP Group maintains a zero-tolerance stance towards all forms of bribery and corruption, whether direct or indirect. This applies to all employees and officers of the Group, as well as to third parties acting on our behalf, including suppliers, contractors and other business partners. Our expectations are articulated in the Anti-Bribery and Corruption (ABC) Policy, which defines prohibited conduct, employee responsibilities, reporting channels and disciplinary consequences for non-compliance. To operationalise these requirements, SP Group has established and maintains a formal Anti-Bribery Management System (ABMS) aligned with ISO 37001, supported by a dedicated compliance function within the Legal function. The ABMS incorporates risk assessments, due diligence processes, internal controls, reporting mechanisms and periodic reviews to prevent, detect and respond to bribery and corruption risks. Regulatory Compliance SP Group adopts a proactive and risk-based approach to managing regulatory compliance, ensuring that our business units remain fully aware of and aligned with significant statutory and licence obligations. We maintain and regularly update checklists of relevant acts and regulatory requirements, which form the foundation for consistent compliance across the Group. Annual compliance attestations are obtained from the respective business units using these checklists to reinforce accountability. Our Compliance team closely monitors changes to all identified legislation, assesses their implications, and communicates updates to the relevant business units. In addition, we conduct annual training on key statutory and licence obligations to build organisational awareness and ensure ongoing adherence to regulatory requirements. Compliance requirements are embedded into business processes, supported by guidance, training and internal controls to promote consistent application across the organisation. Where non-compliance risks are identified, mitigation measures are implemented and tracked through established governance and risk management processes. Learn more about our other initiatives in our Sustainability Report TAGS SUSTAINABILITY REPORT FY2526 YOU MIGHT BE INTERESTED TO READ Digitalisation Cybersecurity & Data Privacy Reliability & Customer Satisfaction Workplace Health & Safety Category: Sustainability Report Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/digitalisation-cybersecurity-and-data-privacy Digitalisation Cybersecurity & Data Privacy SUSTAINABILITY REPORT Digitalisation, Cybersecurity & Data Privacy Amidst the fast-paced digital transformation, the growing adoption of AI and the constantly changing cyber threat environment, companies have to consistently advance initiatives to develop a strong cybersecurity ecosystem aimed at creating resilient digital infrastructure, safeguarding cybersecurity, and promoting international cyber collaboration. SP Group remains dedicated to focusing on three critical areas: digitising its operations and solutions, reinforcing the cybersecurity of its assets, and upholding data privacy.  Maintaining strong capabilities in digitalisation, cybersecurity and data privacy strengthens SP Group’s ability to safeguard data, uphold regulatory compliance, and enhance the resilience and sustainability of our operations. Key Initiatives Intelligent Asset Maintenance of Over Ground Boxes through a Digital Workforce App As part of SP Group’s ongoing efforts to strengthen sustainable operations and infrastructure resilience, the Digital Workforce App was enhanced with an Overground Box (OGB) Asset Maintenance module to transform how field inspections and maintenance activities are performed. Prior to the enhancement, OGB inspections were supported through a combination of paper-based records and PDF submissions. While the approach enabled inspections to be completed, it involved additional administrative handling and could lead to variation in how information was captured and validated. This created an opportunity to further strengthen the consistency and completeness of the asset dataset, enabling more advanced condition analytics and longer-term maintenance planning across the asset lifecycle. The enhanced solution introduced standardised digital workflows and AI-assisted image recognition, enabling inspections to be captured digitally at source and maintenance quality to be assessed more consistently. This reduced manual handling and rework, improved data accuracy and traceability, and strengthened governance through clearer audit trails and accountability between SP officers and contractors. The initiative delivers an estimated ~30,000 man hours saved annually, contributing to more efficient use of workforce resources. The solution enables more responsible asset lifecycle management by supporting data-driven maintenance planning, early identification of defects, and consistent upkeep of over 16,000 OGBs. By reducing reliance on paper-based processes, the initiative improves resource efficiency while supporting the long-term reliability and resilience of critical infrastructure. Beyond efficiency gains, the initiative also strengthens data readiness. Digitised inspection records, image-based evidence, and standardised data capture improve data integrity, enabling better decision-making on asset renewals, maintenance, and risk management. Overall, the Intelligent Asset Maintenance initiative demonstrates how digital transformation can act as a key enabler of sustainability, delivering productivity gains, strengthening governance, and supporting resilient, well-maintained infrastructure critical to long-term operational performance. Smart Grid Digitalisation & AI Elevation We are expanding digital twin and IoT sensors to enable predictive grid management, with a target to equip 400 substations with advanced sensors by 2030. These efforts improve operational efficiency and support the integration of more renewable energy on the grid, directly contributing to decarbonisation goals. AI-Powered Asset Management and Digital Workforce SP Group is embedding AI and digital technologies across asset lifecycle management and workforce processes, with an estimated productivity savings of approximately 100,000 man hours annually by 2030. Digital solutions are being implemented to enable optimised deployment of field crews, supporting AI-assisted inspections and operational decision-making with improved accuracy and efficiency. These initiatives enhance workforce productivity by strengthening validations and reducing rework, while also lowering travel requirements, vehicle usage, and overall resource consumption. By 2030, most key work processes across the asset lifecycle are expected to be digitised or AI-enabled, strengthening operational efficiency, improving consistency of execution, and enhancing the effectiveness of the engineering workforce. Learn more about our other initiatives in our Sustainability Report TAGS SUSTAINABILITY REPORT FY2526 YOU MIGHT BE INTERESTED TO READ Business Ethics & Compliance Reliability & Customer Satisfaction Workplace Health & Safety Category: Sustainability Report Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/workforce-development-and-management Workforce Development and Management SUSTAINABILITY REPORT Workforce Development & Management Amid a rapidly evolving business and regulatory landscape, SP Group continues to develop its human capital by anticipating skills shifts, accelerating upskilling and job redesign, and supporting employee wellbeing.  With a large workforce across multiple geographies and business operations, we are committed to strengthening workforce development to build a skilled, engaged and resilient workforce that supports operational excellence and the organisation’s long-term success.  This is supported through structured workforce development and management, and close collaboration with the Union of Power and Gas Employees (UPAGE). These arrangements enable a supportive and inclusive culture where employees are valued and empowered to grow, and facilitate timely consultation on workforce matters.  Effective workforce management encompassing employee engagement, fair labour practices, and compliance with applicable regulations, supports workforce stability and safeguards our organisational reputation. At the same time, continued investment in training and development enhances employee capabilities, engagement and retention, supporting sustainable business performance. Key Initiatives Internship Programme Internships continue to be a core aspect of our early talent pipeline building. To drive intern to employee conversion outcomes, we have implemented dedicated intern engagement sessions to share career pathways, deepen understanding of technical roles and surface interest for future employment. Work-Study Diploma (WSDip) Programme Academic partnerships have also been expanded through initiatives such as the WSDip programme with the Institute of Technical Education (ITE). WSDip is a 2.5-year programme which provides structured on-the-job training, mentorship and technical development, alongside clear pathways for conversion into permanent roles upon graduation. The first batch of students commenced work in March 2026. Project FUSION – Redesigning Jobs for the Future SP Group takes a proactive approach in ensuring future-readiness, equipping our workforce with the skills to stay relevant as roles evolve with technological, regulatory, and energy transition demands. Project FUSION under the remit of the CTC, provides a structured approach to identifying emerging skills and redesigning roles. Since 2018, over 400 jobs have been transformed through upskilling and job redesign. Job redesign is aligned with technology adoption with roles evolving from: Manual to digital: Gas leak surveyors transitioning from manual, paper-based recording to using Autonomous Mobile Robot to manage routine leak surveys at a system-level Digital to automation: Technical team moving away from manual, repetitive verification of contractor claims to using AI to validate key data, and flag gaps automatically Single-Function to Multi-Skilled and leveraging AI: Customer Service Officers upskilled to manage multiple customer touchpoints, and using AI to deliver more consistent and quality engagement Augmented by technology, employees can now spend more time analysing and preventing issues, reinforcing safety and operational excellence. These are areas where human judgement adds the biggest value. In tandem with these job redesigns, we have established multiple career pathways and invested in pre-emptive upskilling to support workforce transitions. Ahead of the national smart meter rollout, meter readers were reskilled into roles such as smart meter technicians, asset sensing & analytics, and field service respectively, and meter reading service officers performing first level diagnostic checks and site support. This proactive approach has improved role effectiveness and supported redeployment into higher value work, contributing to operational stability and productivity. Building on the strong momentum of Project FUSION, Fusion.AI marks the next phase of SP Group’s workforce transformation, focusing on strengthening AI fluency across the workforce and embedding AI into jobs and processes. Delivered in partnership with UPAGE, this phase supports the confident adoption of AI, enabling capacity to be redeployed towards roles requiring higher levels of judgement and expertise, while ensuring workforce transformation and upskilling initiatives remain inclusive, coordinated, and aligned with business needs. Learn more about our other initiatives in our Sustainability Report TAGS SUSTAINABILITY REPORT FY2526 YOU MIGHT BE INTERESTED TO READ Digitalisation Cybersecurity & Data Privacy Business Ethics & Compliance Reliability & Customer Satisfaction Category: Sustainability Report Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/climate-action-and-resilience Climate Action & Resilience SUSTAINABILITY REPORT Climate Action & Resilience Climate change can present growing physical and transition risks for energy infrastructure operators, with implications for asset resilience, system reliability, and long-term investment planning. As Singapore’s national grid operator and a provider of sustainable energy solutions in Singapore and across the region, SP Group’s ability to anticipate and manage climate-related risks or tap on opportunities is critical to maintaining safe, reliable, and affordable energy supply while supporting the national transition to net zero.  For SP Group, climate action and resilience are material not only because of our operational footprint, but because climate change has the potential to affect the infrastructure, systems and markets on which our business depends. Rising temperatures, more intense rainfall and flooding, shifting policy and regulatory expectations, evolving technologies, and changes in customer and market demand can all influence how we plan, operate and invest in our networks and solutions. At the same time, the transition to a lower-carbon economy creates opportunities for SP Group to enable electrification, integrate cleaner energy sources, strengthen grid flexibility and resilience, and support customers in their own decarbonisation journeys.  Our approach therefore focuses on both managing risk and enabling transition. We continue to strengthen our understanding of emissions across the Group, enhance the quality and governance of climate-related data, and deepen the integration of climate considerations into business planning and decision-making. In parallel, we are updating our climate scenario analysis using the latest available climate science and relevant operational and financial data to assess how different physical and transition pathways could affect our business over time. These insights will help inform resilience priorities, strategic planning, asset lifecycle decisions and capital allocation, while supporting a more coordinated and forward-looking response to climate-related risks and opportunities across SP Group.  Key Initiatives SP Joins Pilot for Electric Prime Mover Adoption SP is participating in a pilot trial led by Enterprise Singapore to promote the adoption of electric prime movers (e-PMs) for operational use. These e-PMs are heavy-duty electric trucks that replace diesel engines with electric motors and battery systems, generating zero tailpipe emissions, lower operating costs, and reduced noise levels. SP Group has deployed e-PMs for operational activities such as transporting generators during supply restoration, with the vehicles equipped with advanced safety features to enhance stability.  Heavy Goods Vehicles (HGVs) contribute approximately 30% of land transport emissions in Singapore, representing a significant decarbonisation challenge. At SP Group, HGVs also account for 30% of our entire vehicular fleet. Under the pilot, SP Group will evaluate fast-charging and battery-swapping solutions to overcome charging limitations, minimise downtime, and address range anxiety, thereby supporting wider adoption of electric HGVs. Beyond the pilot programme, SP Group continues to track developments in electric heavy-duty vehicles as part of its broader fleet electrification strategy. As fleet electrification progresses, SP remains committed to fully electrifying all small-sized vehicles by the end of 2026.  Labrador Tower Completed in 2024, the 34-storey Labrador Tower is among Singapore’s first commercial developments to attain the Building and Construction Authority (BCA) Green Mark Platinum Super Low Energy (SLE) certification. Featuring SP Group’s suite of sustainable energy solutions, the development was validated to have achieved approximately 40% energy savings relative to prevailing code-compliant buildings, demonstrating its strong environmental performance and high level of resource efficiency  Solarising SP’s Substations to Support Singapore’s Low-Carbon Future In 2025, SP Group completed the installation of rooftop solar PV systems at 26 electricity substations across Singapore and plans to do so for another 44 substations over the next two years. This achievement represents a key milestone in strengthening the grid’s low-carbon capabilities while supporting Singapore’s transition towards a more sustainable energy future. The initiative reflects SP’s continued commitment to integrating renewable energy solutions into critical infrastructure and enabling cleaner energy for all.  Implemented over multiple years in three phases between 2023 and 2025, the programme was structured to optimise the solar potential of substations without affecting operational reliability. Each substation was fitted with solar PV systems of up to 1 MWac installed capacity, enabling effective utilisation of on-site renewable generation.  Beyond expanding solar generation capacity on existing infrastructure, the initiative supports Singapore’s broader efforts to increase renewable energy deployment and advance the transition to a lower-carbon power system. By enabling distributed solar generation within the national grid, SP is helping to strengthen grid readiness for greater renewable integration, diversify energy sources, and support the greening of the grid.  Learn more about our other initiatives in our Sustainability Report TAGS SUSTAINABILITY REPORT FY2526 YOU MIGHT BE INTERESTED TO READ Digitalisation Cybersecurity & Data Privacy Business Ethics & Compliance Reliability & Customer Satisfaction Category: Sustainability Report Searchhttps://www.spgroup.com.sg/search?tag=Sustainability-Report-FY2526 Search Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/community-engagement-and-relations Community Engagement and Relations SUSTAINABILITY REPORT Community Engagement & Relations SP Group recognises that strong community relationships and meaningful societal contributions are integral to our long-term success and corporate purpose. We seek to create shared value by going beyond essential services delivery to support social wellbeing and resilience, particularly for seniors, youth and children from lower income families. We adopt a strategic and long-term approach to community engagement, working closely with stakeholders to ensure our initiatives remain relevant, responsive and aligned with evolving needs.  Where our operations interface directly with communities, such as during infrastructure development and maintenance works, we commit to clear and timely communication, with the objective of minimising disruption to residents, businesses and other stakeholders.  Key Initiatives Celebrating SP30 and SG60 SP marked its 30th year of corporatisation and Singapore’s 60th year of independence with yearlong community outreach initiatives. These were launched at the SP Community Festival, celebrating the spirit of philanthropy and volunteerism. It brought together SP Group’s leadership and employees, alongside community partners, to deepen understanding of community needs. We also reaffirmed our sustained engagement and collaborations with our anchor partner Community Chest Singapore and other social service agencies. At the festival, SP Group announced a three-times matching scheme for all staff donations till end 2025. This resulted in a doubling of staff donations that year compared to the previous year. SP Group also launched SG60 Journeys from the Heart, hosting 600 seniors, youth and children on customised experiential trips to places of interest in Singapore. Accompanied by staff volunteers, known as SP Heart Workers, these journeys on electric buses created memorable outings while underscoring SP’s commitment to sustainable mobility. Leveraging these milestone initiatives, SP Heart Workers clocked 12,000 volunteer hours – a 45% increase from last year. All business units participated in volunteering during the year, with 40% of our employees volunteering at least once. We also delivered 10,000 Power Packs of daily essentials to beneficiaries of different age segments, with items customised for the needs of each segment. Community Chest SP Group’s philanthropic contributions are stewarded through our long-standing partnership with Community Chest, the philanthropy arm of National Council of Social Services. Community Chest channels 100% of donations to critical services delivered by SP’s partner social service agencies. This structured approach enables us to maximise impact by strengthening our partners’ programmes and ensuring resources are directed towards areas of greatest need. TOUCH Community Services In 2026, SP Group committed S$2.1 million over three years to TOUCH Community Services, enabling the formation of the SP CHAMP League. The programme supports over 700 children and youth aged 7 to 17 from lower-income families through mentoring, academic tutoring and structured enrichment activities that strengthen cognitive skills and support social mobility. KidSTART SP Group also continued its partnership with KidSTART through a S$1.1 million donation that ensures the sustained delivery and expansion of the PowerUP Playtime programme. The initiative provides age-segmented toys and learning tools for pre-schoolers from lower-income or vulnerable households, fostering stronger parent-child bonds, joyful learning experiences and positive early childhood development. This brings our total contribution to KidSTART Singapore to S$5.4 million since 2021. Learn more about our other initiatives in our Sustainability Report TAGS SUSTAINABILITY REPORT FY2526 YOU MIGHT BE INTERESTED TO READ Digitalisation Cybersecurity & Data Privacy Business Ethics & Compliance Reliability & Customer Satisfaction Category: Sustainability Report Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/business-ethics-and-compliance Business Ethics & Compliance SUSTAINABILITY REPORT Business Ethics & Compliance Business ethics and compliance are core to how SP Group plans, executes and conducts its business. Guided by applicable laws and regulations, and anchored by our Employee Code of Conduct, ethical principles shape our corporate culture and decision-making across all levels of the organisation. This strong ethical foundation reinforces accountability and trust, supports access to financing, and strengthens our licence to operate, enabling SP Group to remain credible and relevant in a rapidly evolving regulatory, technological and societal landscape.  Continuous investment in robust governance frameworks, risk management systems, and effective anti-corruption and anti-bribery controls enhances our resilience and credibility, enabling the organisation to plan with greater certainty and make sound strategic, operational, and capital allocation decisions. These practices also position us to pursue growth and partnership opportunities with confidence, as a trusted and compliant business partner with rapidly evolving regulatory requirements and a changing mix of stakeholders, including new partners and institutions.  Key Initiatives Corporate Governance SP Group’s corporate governance structure establishes clear accountability, oversight and segregation of duties to support ethical conduct and compliance across the Group. SP Group’s Board of Directors provides overarching governance and sets the strategic direction for the Group. The Board is responsible for making key investment and funding decisions, overseeing risk management, and ensuring that robust internal controls are in place. At the management level, the Executive Leadership Team is tasked with implementing the strategy, policies, procedures, and systems that foster integrity and accountability in day-to-day operations. The Board also ensures that management maintains a robust system of internal controls to safeguard the Group’s assets and reviews the Group’s financial performance. Anti-Bribery and Compliance SP Group maintains a zero-tolerance stance towards all forms of bribery and corruption, whether direct or indirect. This applies to all employees and officers of the Group, as well as to third parties acting on our behalf, including suppliers, contractors and other business partners. Our expectations are articulated in the Anti-Bribery and Corruption (ABC) Policy, which defines prohibited conduct, employee responsibilities, reporting channels and disciplinary consequences for non-compliance. To operationalise these requirements, SP Group has established and maintains a formal Anti-Bribery Management System (ABMS) aligned with ISO 37001, supported by a dedicated compliance function within the Legal function. The ABMS incorporates risk assessments, due diligence processes, internal controls, reporting mechanisms and periodic reviews to prevent, detect and respond to bribery and corruption risks. Regulatory Compliance SP Group adopts a proactive and risk-based approach to managing regulatory compliance, ensuring that our business units remain fully aware of and aligned with significant statutory and licence obligations. We maintain and regularly update checklists of relevant acts and regulatory requirements, which form the foundation for consistent compliance across the Group. Annual compliance attestations are obtained from the respective business units using these checklists to reinforce accountability. Our Compliance team closely monitors changes to all identified legislation, assesses their implications, and communicates updates to the relevant business units. In addition, we conduct annual training on key statutory and licence obligations to build organisational awareness and ensure ongoing adherence to regulatory requirements. Compliance requirements are embedded into business processes, supported by guidance, training and internal controls to promote consistent application across the organisation. Where non-compliance risks are identified, mitigation measures are implemented and tracked through established governance and risk management processes. Learn more about our other initiatives in our Sustainability Report TAGS SUSTAINABILITY REPORT FY2526 YOU MIGHT BE INTERESTED TO READ Digitalisation Cybersecurity & Data Privacy Reliability & Customer Satisfaction Workplace Health & Safety Category: Sustainability Report Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/digitalisation-cybersecurity-and-data-privacy Digitalisation Cybersecurity & Data Privacy SUSTAINABILITY REPORT Digitalisation, Cybersecurity & Data Privacy Amidst the fast-paced digital transformation, the growing adoption of AI and the constantly changing cyber threat environment, companies have to consistently advance initiatives to develop a strong cybersecurity ecosystem aimed at creating resilient digital infrastructure, safeguarding cybersecurity, and promoting international cyber collaboration. SP Group remains dedicated to focusing on three critical areas: digitising its operations and solutions, reinforcing the cybersecurity of its assets, and upholding data privacy.  Maintaining strong capabilities in digitalisation, cybersecurity and data privacy strengthens SP Group’s ability to safeguard data, uphold regulatory compliance, and enhance the resilience and sustainability of our operations. Key Initiatives Intelligent Asset Maintenance of Over Ground Boxes through a Digital Workforce App As part of SP Group’s ongoing efforts to strengthen sustainable operations and infrastructure resilience, the Digital Workforce App was enhanced with an Overground Box (OGB) Asset Maintenance module to transform how field inspections and maintenance activities are performed. Prior to the enhancement, OGB inspections were supported through a combination of paper-based records and PDF submissions. While the approach enabled inspections to be completed, it involved additional administrative handling and could lead to variation in how information was captured and validated. This created an opportunity to further strengthen the consistency and completeness of the asset dataset, enabling more advanced condition analytics and longer-term maintenance planning across the asset lifecycle. The enhanced solution introduced standardised digital workflows and AI-assisted image recognition, enabling inspections to be captured digitally at source and maintenance quality to be assessed more consistently. This reduced manual handling and rework, improved data accuracy and traceability, and strengthened governance through clearer audit trails and accountability between SP officers and contractors. The initiative delivers an estimated ~30,000 man hours saved annually, contributing to more efficient use of workforce resources. The solution enables more responsible asset lifecycle management by supporting data-driven maintenance planning, early identification of defects, and consistent upkeep of over 16,000 OGBs. By reducing reliance on paper-based processes, the initiative improves resource efficiency while supporting the long-term reliability and resilience of critical infrastructure. Beyond efficiency gains, the initiative also strengthens data readiness. Digitised inspection records, image-based evidence, and standardised data capture improve data integrity, enabling better decision-making on asset renewals, maintenance, and risk management. Overall, the Intelligent Asset Maintenance initiative demonstrates how digital transformation can act as a key enabler of sustainability, delivering productivity gains, strengthening governance, and supporting resilient, well-maintained infrastructure critical to long-term operational performance. Smart Grid Digitalisation & AI Elevation We are expanding digital twin and IoT sensors to enable predictive grid management, with a target to equip 400 substations with advanced sensors by 2030. These efforts improve operational efficiency and support the integration of more renewable energy on the grid, directly contributing to decarbonisation goals. AI-Powered Asset Management and Digital Workforce SP Group is embedding AI and digital technologies across asset lifecycle management and workforce processes, with an estimated productivity savings of approximately 100,000 man hours annually by 2030. Digital solutions are being implemented to enable optimised deployment of field crews, supporting AI-assisted inspections and operational decision-making with improved accuracy and efficiency. These initiatives enhance workforce productivity by strengthening validations and reducing rework, while also lowering travel requirements, vehicle usage, and overall resource consumption. By 2030, most key work processes across the asset lifecycle are expected to be digitised or AI-enabled, strengthening operational efficiency, improving consistency of execution, and enhancing the effectiveness of the engineering workforce. Learn more about our other initiatives in our Sustainability Report TAGS SUSTAINABILITY REPORT FY2526 YOU MIGHT BE INTERESTED TO READ Business Ethics & Compliance Reliability & Customer Satisfaction Workplace Health & Safety Category: Sustainability Report Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/workforce-development-and-management Workforce Development and Management SUSTAINABILITY REPORT Workforce Development & Management Amid a rapidly evolving business and regulatory landscape, SP Group continues to develop its human capital by anticipating skills shifts, accelerating upskilling and job redesign, and supporting employee wellbeing.  With a large workforce across multiple geographies and business operations, we are committed to strengthening workforce development to build a skilled, engaged and resilient workforce that supports operational excellence and the organisation’s long-term success.  This is supported through structured workforce development and management, and close collaboration with the Union of Power and Gas Employees (UPAGE). These arrangements enable a supportive and inclusive culture where employees are valued and empowered to grow, and facilitate timely consultation on workforce matters.  Effective workforce management encompassing employee engagement, fair labour practices, and compliance with applicable regulations, supports workforce stability and safeguards our organisational reputation. At the same time, continued investment in training and development enhances employee capabilities, engagement and retention, supporting sustainable business performance. Key Initiatives Internship Programme Internships continue to be a core aspect of our early talent pipeline building. To drive intern to employee conversion outcomes, we have implemented dedicated intern engagement sessions to share career pathways, deepen understanding of technical roles and surface interest for future employment. Work-Study Diploma (WSDip) Programme Academic partnerships have also been expanded through initiatives such as the WSDip programme with the Institute of Technical Education (ITE). WSDip is a 2.5-year programme which provides structured on-the-job training, mentorship and technical development, alongside clear pathways for conversion into permanent roles upon graduation. The first batch of students commenced work in March 2026. Project FUSION – Redesigning Jobs for the Future SP Group takes a proactive approach in ensuring future-readiness, equipping our workforce with the skills to stay relevant as roles evolve with technological, regulatory, and energy transition demands. Project FUSION under the remit of the CTC, provides a structured approach to identifying emerging skills and redesigning roles. Since 2018, over 400 jobs have been transformed through upskilling and job redesign. Job redesign is aligned with technology adoption with roles evolving from: Manual to digital: Gas leak surveyors transitioning from manual, paper-based recording to using Autonomous Mobile Robot to manage routine leak surveys at a system-level Digital to automation: Technical team moving away from manual, repetitive verification of contractor claims to using AI to validate key data, and flag gaps automatically Single-Function to Multi-Skilled and leveraging AI: Customer Service Officers upskilled to manage multiple customer touchpoints, and using AI to deliver more consistent and quality engagement Augmented by technology, employees can now spend more time analysing and preventing issues, reinforcing safety and operational excellence. These are areas where human judgement adds the biggest value. In tandem with these job redesigns, we have established multiple career pathways and invested in pre-emptive upskilling to support workforce transitions. Ahead of the national smart meter rollout, meter readers were reskilled into roles such as smart meter technicians, asset sensing & analytics, and field service respectively, and meter reading service officers performing first level diagnostic checks and site support. This proactive approach has improved role effectiveness and supported redeployment into higher value work, contributing to operational stability and productivity. Building on the strong momentum of Project FUSION, Fusion.AI marks the next phase of SP Group’s workforce transformation, focusing on strengthening AI fluency across the workforce and embedding AI into jobs and processes. Delivered in partnership with UPAGE, this phase supports the confident adoption of AI, enabling capacity to be redeployed towards roles requiring higher levels of judgement and expertise, while ensuring workforce transformation and upskilling initiatives remain inclusive, coordinated, and aligned with business needs. Learn more about our other initiatives in our Sustainability Report TAGS SUSTAINABILITY REPORT FY2526 YOU MIGHT BE INTERESTED TO READ Digitalisation Cybersecurity & Data Privacy Business Ethics & Compliance Reliability & Customer Satisfaction Category: Sustainability Report Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/climate-action-and-resilience Climate Action & Resilience SUSTAINABILITY REPORT Climate Action & Resilience Climate change can present growing physical and transition risks for energy infrastructure operators, with implications for asset resilience, system reliability, and long-term investment planning. As Singapore’s national grid operator and a provider of sustainable energy solutions in Singapore and across the region, SP Group’s ability to anticipate and manage climate-related risks or tap on opportunities is critical to maintaining safe, reliable, and affordable energy supply while supporting the national transition to net zero.  For SP Group, climate action and resilience are material not only because of our operational footprint, but because climate change has the potential to affect the infrastructure, systems and markets on which our business depends. Rising temperatures, more intense rainfall and flooding, shifting policy and regulatory expectations, evolving technologies, and changes in customer and market demand can all influence how we plan, operate and invest in our networks and solutions. At the same time, the transition to a lower-carbon economy creates opportunities for SP Group to enable electrification, integrate cleaner energy sources, strengthen grid flexibility and resilience, and support customers in their own decarbonisation journeys.  Our approach therefore focuses on both managing risk and enabling transition. We continue to strengthen our understanding of emissions across the Group, enhance the quality and governance of climate-related data, and deepen the integration of climate considerations into business planning and decision-making. In parallel, we are updating our climate scenario analysis using the latest available climate science and relevant operational and financial data to assess how different physical and transition pathways could affect our business over time. These insights will help inform resilience priorities, strategic planning, asset lifecycle decisions and capital allocation, while supporting a more coordinated and forward-looking response to climate-related risks and opportunities across SP Group.  Key Initiatives SP Joins Pilot for Electric Prime Mover Adoption SP is participating in a pilot trial led by Enterprise Singapore to promote the adoption of electric prime movers (e-PMs) for operational use. These e-PMs are heavy-duty electric trucks that replace diesel engines with electric motors and battery systems, generating zero tailpipe emissions, lower operating costs, and reduced noise levels. SP Group has deployed e-PMs for operational activities such as transporting generators during supply restoration, with the vehicles equipped with advanced safety features to enhance stability.  Heavy Goods Vehicles (HGVs) contribute approximately 30% of land transport emissions in Singapore, representing a significant decarbonisation challenge. At SP Group, HGVs also account for 30% of our entire vehicular fleet. Under the pilot, SP Group will evaluate fast-charging and battery-swapping solutions to overcome charging limitations, minimise downtime, and address range anxiety, thereby supporting wider adoption of electric HGVs. Beyond the pilot programme, SP Group continues to track developments in electric heavy-duty vehicles as part of its broader fleet electrification strategy. As fleet electrification progresses, SP remains committed to fully electrifying all small-sized vehicles by the end of 2026.  Labrador Tower Completed in 2024, the 34-storey Labrador Tower is among Singapore’s first commercial developments to attain the Building and Construction Authority (BCA) Green Mark Platinum Super Low Energy (SLE) certification. Featuring SP Group’s suite of sustainable energy solutions, the development was validated to have achieved approximately 40% energy savings relative to prevailing code-compliant buildings, demonstrating its strong environmental performance and high level of resource efficiency  Solarising SP’s Substations to Support Singapore’s Low-Carbon Future In 2025, SP Group completed the installation of rooftop solar PV systems at 26 electricity substations across Singapore and plans to do so for another 44 substations over the next two years. This achievement represents a key milestone in strengthening the grid’s low-carbon capabilities while supporting Singapore’s transition towards a more sustainable energy future. The initiative reflects SP’s continued commitment to integrating renewable energy solutions into critical infrastructure and enabling cleaner energy for all.  Implemented over multiple years in three phases between 2023 and 2025, the programme was structured to optimise the solar potential of substations without affecting operational reliability. Each substation was fitted with solar PV systems of up to 1 MWac installed capacity, enabling effective utilisation of on-site renewable generation.  Beyond expanding solar generation capacity on existing infrastructure, the initiative supports Singapore’s broader efforts to increase renewable energy deployment and advance the transition to a lower-carbon power system. By enabling distributed solar generation within the national grid, SP is helping to strengthen grid readiness for greater renewable integration, diversify energy sources, and support the greening of the grid.  Learn more about our other initiatives in our Sustainability Report TAGS SUSTAINABILITY REPORT FY2526 YOU MIGHT BE INTERESTED TO READ Digitalisation Cybersecurity & Data Privacy Business Ethics & Compliance Reliability & Customer Satisfaction Category: Sustainability Report Sustainability Reporthttps://www.spgroup.com.sg/about-us/sustainability/reliability-and-customer-satisfaction Reliability & Customer Satisfaction SUSTAINABILITY REPORT Reliability & Customer Satisfaction Reliability and customer satisfaction are central to SP Group’s operations. By delivering reliable energy and utility services, SP Group strengthens its reputation and builds community trust. Investments in robust infrastructure, innovative grid technologies and low-carbon energy solutions enhance service reliability and system performance, enabling SP Group to operate efficiently and respond effectively to customer needs. These capabilities, in turn, raise customer satisfaction, build long-term loyalty and position SP to capture new growth opportunities as a trusted and dependable energy and utility service provider.  Key Initiatives Battery Energy Storage System at Kallang, Singapore   Located within Kallang Industrial Park, SP Group’s Battery Energy Storage System (BESS) represents a practical step towards strengthening the resilience and flexibility of Singapore’s electricity grid. The development of the Kallang BESS builds upon SP Group’s pioneering experience from the earlier Woodlands BESS, translating operational learnings from Singapore’s first utility scale energy storage system into a more advanced and scalable deployment supporting grid stability. While physically compact and housed within a series of containerised units, the facility is designed to play a critical system role by storing electricity when demand is low and releasing it within seconds when the grid requires support. This fast response capability is particularly important as Singap

SINGAPORE INSTITUTE OF POWER AND GAS TRAINING CALENDAR OCT - DEC 2024 No. Course Code Course Title Duration (hr) Mode of Delivery Course Fee (1) Course Fee (after Funding) (2) (3) PDU (5) Course Outline Upcoming Schedule 1 ECL05 High Voltage Cable Jointing Techniques 21 Face-to-Face $2,950 N.A. 21 Download 26 - 28 Nov 2 EFD02 Essential Test Instruments for Low Voltage 7 Face-to-Face $700 N.A. 4 Download 11 Nov 3 ENO39 Electrical Testing and Inspection for Non-Licensed Electrical Installation 7 Face-to-Face $700 N.A. 7 Download 9 Dec 4 EPG01 Overview of Power Generation Plants 7 Face-to-Face $700 $210 5 Download 28 Oct 5 EPG03 Process Control and Monitoring of Power and Process Plants 14 Face-to-Face $1,400 $420 12 Download 17 - 18 Oct 6 EPG06 Power Plant Efficiency 14 Face-to-Face $1,400 $420 13 Download 13 - 14 Nov 7 EPG11 Power Plant Operations and Process Controls + 35 Face-to-Face $3,500 $1,050 29 Download 8 ERG01 SS638 Code of Practice for Electrical Installations 14 Face-to-Face $700 $210 13 Download Run 1: 7 - 9, 14 - 15 Oct Run 2: 18 - 22 Nov Run 1: 11 - 12 Nov Run 2: 20 - 21 Nov 9 ERG05 Lightning and Lightning Protection 14 Face-to-Face $700 $210 13 Download 9 - 10 Oct 10 ERG06 Electrical Earthing Principles and Practices 7 Face-to-Face $350 $105 6 Download 28 Nov 11 ESG04 Operation and Maintenance of High Voltage Switchgear 14 Face-to-Face $1,400 N.A. 14 Download 17 - 18 Oct 12 NGD03 Introduction to Microgrid Systems 7 Face-to-Face $700 $210 4 Download 5 Dec 13 PDC202 Masterclass - Cable Operation & Maintenance (Distribution) (NEW COURSE) 14 Face-to-Face $2,600 N.A. Pending Download 14 - 15 Oct 14 PDC204 Masterclass - Switchgear Operation & Maintenance (Distribution) (NEW COURSE) 14 Face-to-Face $2,600 N.A. Pending Download 7 - 8 Nov + Courses conducted using the latest Centralised Power Plant Simulator Important Notes: (1) Course fees are subject to prevailing GST. (2) Only Singapore Citizens, Permanent Residents & Long-Term Visit Pass Plus (LTVP+) Holders are eligible for Course Fee Funding (if any). (3) Funding grant is subject to funding agency's approval. (4) SkillsFuture Mid-Career Enhanced Subsidy only applicable for Singapore Citizens 40 years old and above. (5) PDU: Professional Development Unit awarded by Professional Engineers Board; PEB reserves the right to reject or adjust the PDUs awarded for each run. (6) Minimim class size is required to be met to start the class. Updated: 2 Sep 2024 SINGAPORE INSTITUTE OF POWER AND GAS TRAINING CALENDAR JAN - MAR 2025 No. Course Code Course Title Duration (hr) Mode of Delivery Course Fee (1) Course Fee (after Funding) (2) (3) PDU (5) Course Outline Upcoming Schedule UPCOMING COURSES 1 EFD08 Singapore Electricity Network and Market 14 Face-to-Face $720 $216 10 Download 24 - 25 Feb 2 EPG11 Power Plant Operations and Process Controls + 35 Face-to-Face $3,500 $1,050 29 Download 17 - 21 Mar 3 EPG12 Power Plant Operations and Performance + 35 Face-to-Face $3,500 $1,050 NIL Download 10 - 14 Feb 4 EPG13 Managing Multiple Malfunctions in Power Plants +# 14 Face-to-Face $1,400 $420 NIL Download 19 - 20 Feb EPG14 Best Practices for Power Plant Optimisation +# 14 Face-to-Face $1,400 $420 NIL Download 26 - 27 Feb 5 PDC208 Hydrogen Industry Masterclass 14 Face-to-Face $2,200 $660 Pending Download Run 1: 10 - 11 Feb Run 2: 13 - 14 Feb 6 PDC215 Masterclass - Carbon Capture, Utilisation and Storage (NEW COURSE) 14 Face-to-Face $2,200 $660 Pending Download Jan * + Courses conducted using the latest Centralised Power Plant Simulator # Courses EPG13 and EPG14 are part of the Advanced Certificate in Power Plant Operations and Performance and both courses must be taken together, following the training dates stated in this training calendar *To be confirmed, please contact SIPG. Important Notes: (1) Course fees are subject to prevailing GST. (2) Only Singapore Citizens, Permanent Residents & Long-Term Visit Pass Plus (LTVP+) Holders are eligible for Course Fee Funding (if any). (3) Funding grant is subject to funding agency's approval. (4) SkillsFuture Mid-Career Enhanced Subsidy only applicable for Singapore Citizens 40 years old and above. (5) PDU: Professional Development Unit awarded by Professional Engineers Board; PEB reserves the right to reject or adjust the PDUs awarded for each run. Updated: 2 Sep 2024 EMA, WSG and SSG 104 58 9 *Figures accurate as of Dec 2023

OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services for Individuals My Green Credits By purchasing My Green Credits, you go green by supporting the need for more renewable energy! On the SP app, you can choose which renewable energy projects you wish to support and decide how green you want to be by selecting the percentage of your monthly electricity consumption - up to 100 per cent - to match with the credits. This will be based on the user's previous utilities bill consumption. The purchase will generate a REC indicating the estimated amount of carbon dioxide emissions the buyer has avoided. Help green Singapore by greening your electricity consumption! In support of going green and the nation's initiatives, SP Group will be donating 15% of proceeds from every purchase of My Green Credits under the OneMillionTrees category to support the NPark's movement. * Tap or scan QR code to open the SP app. My Carbon Footprint Calculator What is a carbon calculator? My Carbon Footprint is a carbon calculator that helps individuals analyse their emissions and aim to lead a greener lifestyle. This easy-to-use calculator tabulates and track the emissions that results from your daily activities and holiday travels. Why should we calculate our emissions? The emissions that results from our daily activities pose a negative impact on the environment  that we live in. Our emissions contribute toclimate change rising temperatures, rising sea levels and extreme weather patterns.Therefore,we need to know our emissions in order to know what we can reduce. How do I get started? Click here to calculate your carbon footprint. Or, track your emissions monthly through the SP app. Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide

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Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Digitalisation Cybersecurity & Data Privacy Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Digitalisation Cybersecurity & Data Privacy Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Digitalisation Cybersecurity & Data Privacy Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=service Search Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP Group Partners SPC to Install EV Chargers at SPC Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-partners-SPC-to-install-EV-chargers-at-SPC-service-stations News Release SP Group Partners SPC to Install EV Chargers at SPC Service Stations Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast electric vehicle (EV 1 2 3 4 5 ..... 66 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Digitalisation Cybersecurity & Data Privacy Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet SP Group Partners SPC to Install EV Chargers at SPC Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-partners-SPC-to-install-EV-chargers-at-SPC-service-stations News Release SP Group Partners SPC to Install EV Chargers at SPC Service Stations Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast electric vehicle (EV Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre 1 2 3 4 5 ..... 66 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast 1 2 3 4 5 ..... 66 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Digitalisation Cybersecurity & Data Privacy Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast 1 2 3 4 5 ..... 66 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch

Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/enabling-green-mobility-in-tengah SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Enabling green mobility in Tengah SUSTAINABILITY SP Group (SP) is partnering Toyota’s authorised car distributor Borneo Motors Singapore (BMS) on EV sharing and leasing schemes for residents of Tengah. SP and BMS signed an MOU to explore Category: Sustainability Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Searchhttps://www.spgroup.com.sg/search?tag=tengah Search SP Group Opens Singapore’s First Smart Energy Town Showcase at MyTengah Experience Centrehttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Opens-Singapore-s-First-Smart-Energy-Town-Showcase-at-MyTengah-Experience-Centre at Tengah, will be open to the public from 20 October 2020. SP will bring Singapore’s first large-scale residential centralised cooling system to Tengah. Located at the HDB Hub in Toa Payoh, the MyTengah Experience Centre will give future Tengah residents and visitors a first-hand look and feel of living [20250226] Berita Harian - First six EV chargers installed in Tengahhttps://www.spgroup.com.sg/dam/jcr:2350da72-6b8b-4590-bdf0-ecd969890d50 Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/enabling-green-mobility-in-tengah SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Enabling green mobility in Tengah SUSTAINABILITY SP Group (SP) is partnering Toyota’s authorised car Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/powering-tengah--singapore-s-first-ai-enabled--eco-friendly--smart-energy-town SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Powering Tengah, Singapore’s First AI-enabled, Eco-friendly, Smart Energy Town SUSTAINABILITY Speakers and moderator at the virtual Ecosperity Conversations on “Sustainable Districts for a Sustainable City”. Photo credits: Temasek How Category: Sustainability [30062022]+Media+Release+-+BMS+and+SP+to+pilot+SG's+first+electric+car+sharing+programme+in+Tengah.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7aacef70-9cf0-44e6-8484-b84ac03837ec/%5B30062022%5D+Media+Release+-+BMS+and+SP+to+pilot+SG's+first+electric+car+sharing+programme+in+Tengah.pdf?MOD=AJPERES&CVID= News Release BORNEO MOTORS SINGAPORE AND SP GROUP TO PILOT SINGAPORE’S FIRST ELECTRIC CAR-SHARING PROGRAMME IN TENGAH, SINGAPORE’S FIRST INTEGRATED SMART ENERGY TOWN • The partnership aims to accelerate Singapore’s transition to green mobility by increasing awareness on sustainable mobility Borneo Motors Singapore and SP Group to Pilot Singapore’s First Electric Car-Sharing Programme in Tengah, Singapore’s First Integrated Smart Energy Townhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Borneo-Motors-Singapore-and-SP-Group-to-pilot-Singapore-s-first-electric-car-sharing-programme-in-Tengah--Singapore-s-first-integrated-smart-energy-town News Release Borneo Motors Singapore and SP Group to Pilot Singapore’s First Electric Car-Sharing Programme in Tengah, Singapore’s First Integrated Smart Energy Town • The partnership aims to accelerate Singapore's transition to green mobility by increasing awareness on sustainable mobility Searchhttps://www.spgroup.com.sg/search?tag=mobility -Capabilities-via-Investment-in-The-Mobility-House Media Release SP Group Boosts Electric Mobility Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/enabling-green-mobility-in-tengah SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Enabling green SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengahhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-launches-Singapore-first-EV-fast-charging-hub-in-a-HDB-carpark Media Release SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah   Eight DC and six AC charging points at Singapore’s first eco-smart town enable quick and convenient charging   Singapore, 16 May 2026 - SP Mobility, part of SP Group (SP), is bringing more high-speed Searchhttps://www.spgroup.com.sg/search?tag=mobility -Capabilities-via-Investment-in-The-Mobility-House Media Release SP Group Boosts Electric Mobility Searchhttps://www.spgroup.com.sg/search?tag=tengah and feel of living Searchhttps://www.spgroup.com.sg/search?tag=tengah Search Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub Searchhttps://www.spgroup.com.sg/search?tag=smart-city digital platform Singapore is piloting more energy-efficient technologies, including district cooling systems like the one implemented in the Marina Bay district (above) in 2006, enabling energy savings of up to 40 per cent, according to energy utilities provider SP Group. 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FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 NOV 2025 Capacity Charge : $24.23/kWr per month Usage Charge : $0.0651/kWrh SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/pdf/sustainable-energy-solutions/district-cooling-and-heating/SDC-change-of-tariff-wef-1-Nov-2024.pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 NOV 2024 Capacity Charge : $23.67/kWr per month Usage Charge : $0.0798/kWrh District Cooling System | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/district-cooling-and-heating OverviewKey ProjectsContact Us District Cooling & Heating District Cooling & Heating for Sustainable Operations District cooling and heating systems are centralised energy systems which help buildings, districts, and townships improve energy efficiency, lower operational costs and reduce their carbon footprint. As Singapore's largest district cooling operator, SP Group designs, builds and operates district cooling systems for customers across the region. These include Marina Bay in Singapore, the world's largest underground district cooling network and Raffles City Chongqing, the largest shopping mall in Chongqing, China. In partnership with STMicroelectronics (ST), SP Group will design, build, own, and operate Singapore's largest industrial District Cooling System (DCS) with a cooling capacity of up to 36,000 refrigeration tonnes. Read more What is District Cooling and Heating District cooling and heating is an energy-efficient urban utility service that distributes chilled or hot water and supply air-conditioning to a network of buildings, providing comfort and reliability while reducing carbon emissions. Key Benefits Instead of individual buildings having their own chillers, district cooling reaps the benefits of economies of scale by consolidating chiller and heating capacity, operated and maintained by our expert operations team. With attributes similar to public electricity supply, district cooling is an energy- and economically-efficient urban utility service. It presents attractive value propositions to building owners: Round-the-clock availability and support On-demand flexibility High supply reliability More space for alternative use Lower initial and recurrent operating costs Platinum Green Mark Certification Energy assessment on existing and potential savings To view our list of awards, please click here. Click to download the Supply Conditions for District Cooling and the latest Tariff Rates. Key Projects Marina Bay District World's largest underground district cooling network Situated in Singapore’s Marina Bay financial district, the cooling network has achieved zero supply disruptions since 2006. As one of Singapore’s Top 50 Engineering Feats, the network will be expanded and connected to five more buildings to extend the same reliable and sustainable solution to other buildings in Singapore’s core financial district. Expanding to 32 buildings by 2027 Reduces carbon emissions by nearly 22,000 tonnes annually Read MoreWatch Video Tampines Eco Town Singapore's first brownfield district cooling project In highly developed cities like Singapore, majority of land has been built up and individual building owners are already equipped with their own chiller plants. With a Distributed District Cooling (DDC) network – an interconnected cooling system – existing towns and districts may now be able to enjoy a more sustainable way to cool. 7 commercial and community buildings Reduces carbon emissions by more than 1,000 tonnes annually Brownfield District Cooling Feasibility Study: Tampines Central Distributed District Cooling  Download WhitepaperRead moreWatch Video STMicroelectronics (AMK) Singapore's largest industrial district cooling project In partnership with STMicroelectronics (ST), SP Group (SP) will design, build, own, and operate Singapore's largest industrial District Cooling System (DCS) with a cooling capacity of up to 36,000 refrigeration tonnes. The estimated project value of $370 million USD over 20 years, will help the manufacturing company save 20 per cent on cooling-related electricity consumption annually. 5 industrial buildings Reduces carbon emissions by more than 120,000 tonnes annually (Photo credit: STMicroelectronics) Read moreWatch Video Tengah Town Centralised Cooling System Singapore's first centralised cooling public housing township In collaboration with the Housing & Development Board, SP Group will be bringing its first large-scale residential centralised cooling system to Tengah, Singapore’s first smart energy township. Chilled water will be centrally produced from interconnected modular chiller plants built on the rooftops before it is distributed to residential and commercial units for air-conditioning. The centralised cooling system will also be serviced by SP, bringing greater convenience to residents living in Tengah. (Photo credit: HDB) Read moreVisit Microsite Raffles City Chongqing District cooling and heating in China An advanced energy-efficient cooling and heating system was designed and built for Raffles City Chongqing, an iconic integrated development, spanning 1.12 million square metres, comprising a shopping mall, a hotel, office towers, residences and service residences. A megastructure featuring a suite of 8 buildings Reduce energy consumption by more than 40 per cent, compared to conventional building's chiller plants Read more International Sports Park City SP’s largest district cooling system in Chengdu SP Group (SP) has secured a bid to build and operate a state-of-the-art district cooling and heating system for the new International Sports Park City – an integrated development with commercial, residential and leisure spaces in Chengdu, China. The sustainable cooling solution will be enhanced with an ice thermal energy storage system that will strengthen its reliability and performance. This is SP’s first deployment in China of such a system. With an installed cooling capacity of 9,800 refrigeration tonnes, this project will be SP’s largest district cooling system in Chengdu when operational in 2025. Enables energy savings of 2,900 MWh annually Reduces carbon emissions by 1,700 tonnes Delivers greater energy efficiency of over 30% for cooling and over 50% for heating Read more Shudu Center Upgrade to energy-efficient cooling and heating Building on successful projects in Chengdu, SP Group acquired Shudu Center’s existing chiller plant to optimise it for district cooling and heating. The mixed-use development is equipped with a 7,000 refrigeration-tonne cooling and heating system that ensures efficient energy consumption and a sustainable way to work and play in comfort. 7 commercial, retail, and office buildings Covers a land area of 4,400 square metres Government Complex Center Zone C SP's first district cooling project in Thailand SP Group and Banpu NEXT have entered a joint venture to design, build, own and operate a cutting-edge district cooling system at Government Complex Center Zone C in Bangkok, Thailand. As SP’s first district cooling project in Thailand, the integrated development will have a total cooling capacity of up to 14,000 refrigeration tonnes and is expected to achieve results equivalent to removing about 20,000 Internal Combustion Engine cars from the roads over 20 years. Total gross floor area of 660,000 square metres Reduces carbon emissions by up to 3,000 tonnes annually Achieves 20 per cent in energy savings per year Read more International Urban Design Centre China’s first ever district cooling microgrid Under the MOUs signed with Wuhou District government, SP will serve as the sustainable energy solutions partner to the district government with the objective of establishing the district as the benchmark for smart eco-districts in Chengdu. This includes developing and implementing technologies and digital solutions such as advanced data analytics and artificial intelligence tools to support the city’s roadmap to carbon neutrality. Total gross floor area of 630,000 square metres Cooling capacity of 1,950 refregeration tonnes Achieves 35 per cent and 50 per cent in cooling and heating savings per year respectively Read more Chongqing East Railway Station Delivering sustainable energy to Western China’s largest high-speed rail hub Sino-Singapore Energy Services, a joint venture between SP Group and Chongqing Gas Group, is the integrated energy system operator for Chongqing East Railway Station, the largest high-speed railway hub in Western China. The project marks the first time a major high-speed railway hub in the country has appointed a professional third-party energy services provider to manage its energy systems. The integrated energy system spans 360,000 square metres and features a trigeneration setup — combining natural gas-powered electricity generation with high-efficiency chillers to provide cooling, heating and electricity.  Cooling and heating capacity of nearly 14,000 refrigeration tonnes Reduces energy consumption by 15% each year Lowers carbon emissions by approximately 9,400 tonnes per year Read more Additional Media Supply condition for Marina Bay district cooling Latest tariff rates for Marina Bay district cooling Latest News SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Read more Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Read more SP Digital’s Green Energy Tech (GET) solutions at Airbus Asia Training Centre Read more Launch of Distributed District Cooling network at Tampines Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/pdf/sustainable-energy-solutions/district-cooling-and-heating/SDC-change-of-tariff-wef-1-May-2025.pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 MAY 2025 Capacity Charge : $24.23/kWr per month Usage Charge : $0.0616/kWrh Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search Searchhttps://www.spgroup.com.sg/search?tag=District-Cooling Search SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/pdf/sustainable-energy-solutions/district-cooling-and-heating/SDC-change-of-tariff-wef-1-Nov-2024.pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 NOV 2024 Capacity Charge : $23.67/kWr per month Usage Charge : $0.0798/kWrh SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/pdf/sustainable-energy-solutions/district-cooling-and-heating/SDC-change-of-tariff-wef-1-May-2025.pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 MAY 2025 Capacity Charge : $24.23/kWr per month Usage Charge : $0.0616/kWrh SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/8ae71105-507f-4abc-8e63-53015ea1dff7/%5BInfo%5D+Tariff+for+District+Cooling+(from+1+May+2022).pdf?MOD=AJPERES&CVID= SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 NOV 2022 Capacity Charge : $21.28/kWr per month Usage Charge : $0.1549/kWrh SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/pdf/sustainable-energy-solutions/district-cooling-and-heating/SDC-change-of-tariff-wef-1-Nov-2025.pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 NOV 2025 Capacity Charge : $24.23/kWr per month Usage Charge : $0.0651/kWrh District Cooling System | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/district-cooling-and-heating OverviewKey ProjectsContact Us District Cooling & Heating District Cooling & Heating for Sustainable Operations District cooling and heating systems are centralised energy systems which help buildings, districts, and townships improve energy efficiency, lower operational costs and reduce their carbon footprint. As Singapore's largest district cooling operator, SP Group designs, builds and operates district cooling systems for customers across the region. These include Marina Bay in Singapore, the world's largest underground district cooling network and Raffles City Chongqing, the largest shopping mall in Chongqing, China. In partnership with STMicroelectronics (ST), SP Group will design, build, own, and operate Singapore's largest industrial District Cooling System (DCS) with a cooling capacity of up to 36,000 refrigeration tonnes. Read more What is District Cooling and Heating District cooling and heating is an energy-efficient urban utility service that distributes chilled or hot water and supply air-conditioning to a network of buildings, providing comfort and reliability while reducing carbon emissions. Key Benefits Instead of individual buildings having their own chillers, district cooling reaps the benefits of economies of scale by consolidating chiller and heating capacity, operated and maintained by our expert operations team. With attributes similar to public electricity supply, district cooling is an energy- and economically-efficient urban utility service. It presents attractive value propositions to building owners: Round-the-clock availability and support On-demand flexibility High supply reliability More space for alternative use Lower initial and recurrent operating costs Platinum Green Mark Certification Energy assessment on existing and potential savings To view our list of awards, please click here. Click to download the Supply Conditions for District Cooling and the latest Tariff Rates. Key Projects Marina Bay District World's largest underground district cooling network Situated in Singapore’s Marina Bay financial district, the cooling network has achieved zero supply disruptions since 2006. As one of Singapore’s Top 50 Engineering Feats, the network will be expanded and connected to five more buildings to extend the same reliable and sustainable solution to other buildings in Singapore’s core financial district. Expanding to 32 buildings by 2027 Reduces carbon emissions by nearly 22,000 tonnes annually Read MoreWatch Video Tampines Eco Town Singapore's first brownfield district cooling project In highly developed cities like Singapore, majority of land has been built up and individual building owners are already equipped with their own chiller plants. With a Distributed District Cooling (DDC) network – an interconnected cooling system – existing towns and districts may now be able to enjoy a more sustainable way to cool. 7 commercial and community buildings Reduces carbon emissions by more than 1,000 tonnes annually Brownfield District Cooling Feasibility Study: Tampines Central Distributed District Cooling  Download WhitepaperRead moreWatch Video STMicroelectronics (AMK) Singapore's largest industrial district cooling project In partnership with STMicroelectronics (ST), SP Group (SP) will design, build, own, and operate Singapore's largest industrial District Cooling System (DCS) with a cooling capacity of up to 36,000 refrigeration tonnes. The estimated project value of $370 million USD over 20 years, will help the manufacturing company save 20 per cent on cooling-related electricity consumption annually. 5 industrial buildings Reduces carbon emissions by more than 120,000 tonnes annually (Photo credit: STMicroelectronics) Read moreWatch Video Tengah Town Centralised Cooling System Singapore's first centralised cooling public housing township In collaboration with the Housing & Development Board, SP Group will be bringing its first large-scale residential centralised cooling system to Tengah, Singapore’s first smart energy township. Chilled water will be centrally produced from interconnected modular chiller plants built on the rooftops before it is distributed to residential and commercial units for air-conditioning. The centralised cooling system will also be serviced by SP, bringing greater convenience to residents living in Tengah. (Photo credit: HDB) Read moreVisit Microsite Raffles City Chongqing District cooling and heating in China An advanced energy-efficient cooling and heating system was designed and built for Raffles City Chongqing, an iconic integrated development, spanning 1.12 million square metres, comprising a shopping mall, a hotel, office towers, residences and service residences. A megastructure featuring a suite of 8 buildings Reduce energy consumption by more than 40 per cent, compared to conventional building's chiller plants Read more International Sports Park City SP’s largest district cooling system in Chengdu SP Group (SP) has secured a bid to build and operate a state-of-the-art district cooling and heating system for the new International Sports Park City – an integrated development with commercial, residential and leisure spaces in Chengdu, China. The sustainable cooling solution will be enhanced with an ice thermal energy storage system that will strengthen its reliability and performance. This is SP’s first deployment in China of such a system. With an installed cooling capacity of 9,800 refrigeration tonnes, this project will be SP’s largest district cooling system in Chengdu when operational in 2025. Enables energy savings of 2,900 MWh annually Reduces carbon emissions by 1,700 tonnes Delivers greater energy efficiency of over 30% for cooling and over 50% for heating Read more Shudu Center Upgrade to energy-efficient cooling and heating Building on successful projects in Chengdu, SP Group acquired Shudu Center’s existing chiller plant to optimise it for district cooling and heating. The mixed-use development is equipped with a 7,000 refrigeration-tonne cooling and heating system that ensures efficient energy consumption and a sustainable way to work and play in comfort. 7 commercial, retail, and office buildings Covers a land area of 4,400 square metres Government Complex Center Zone C SP's first district cooling project in Thailand SP Group and Banpu NEXT have entered a joint venture to design, build, own and operate a cutting-edge district cooling system at Government Complex Center Zone C in Bangkok, Thailand. As SP’s first district cooling project in Thailand, the integrated development will have a total cooling capacity of up to 14,000 refrigeration tonnes and is expected to achieve results equivalent to removing about 20,000 Internal Combustion Engine cars from the roads over 20 years. Total gross floor area of 660,000 square metres Reduces carbon emissions by up to 3,000 tonnes annually Achieves 20 per cent in energy savings per year Read more International Urban Design Centre China’s first ever district cooling microgrid Under the MOUs signed with Wuhou District government, SP will serve as the sustainable energy solutions partner to the district government with the objective of establishing the district as the benchmark for smart eco-districts in Chengdu. This includes developing and implementing technologies and digital solutions such as advanced data analytics and artificial intelligence tools to support the city’s roadmap to carbon neutrality. Total gross floor area of 630,000 square metres Cooling capacity of 1,950 refregeration tonnes Achieves 35 per cent and 50 per cent in cooling and heating savings per year respectively Read more Chongqing East Railway Station Delivering sustainable energy to Western China’s largest high-speed rail hub Sino-Singapore Energy Services, a joint venture between SP Group and Chongqing Gas Group, is the integrated energy system operator for Chongqing East Railway Station, the largest high-speed railway hub in Western China. The project marks the first time a major high-speed railway hub in the country has appointed a professional third-party energy services provider to manage its energy systems. The integrated energy system spans 360,000 square metres and features a trigeneration setup — combining natural gas-powered electricity generation with high-efficiency chillers to provide cooling, heating and electricity.  Cooling and heating capacity of nearly 14,000 refrigeration tonnes Reduces energy consumption by 15% each year Lowers carbon emissions by approximately 9,400 tonnes per year Read more Additional Media Supply condition for Marina Bay district cooling Latest tariff rates for Marina Bay district cooling Latest News SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Read more Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Read more SP Digital’s Green Energy Tech (GET) solutions at Airbus Asia Training Centre Read more Launch of Distributed District Cooling network at Tampines Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search District Cooling System | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/district-cooling-and-heating OverviewKey ProjectsContact Us District Cooling & Heating District Cooling & Heating for Sustainable Operations District cooling and heating systems are centralised energy systems which help buildings, districts, and townships improve energy efficiency, lower operational costs and reduce their carbon footprint. As Singapore's largest district cooling operator, SP Group designs, builds and operates district cooling systems for customers across the region. These include Marina Bay in Singapore, the world's largest underground district cooling network and Raffles City Chongqing, the largest shopping mall in Chongqing, China. In partnership with STMicroelectronics (ST), SP Group will design, build, own, and operate Singapore's largest industrial District Cooling System (DCS) with a cooling capacity of up to 36,000 refrigeration tonnes. Read more What is District Cooling and Heating District cooling and heating is an energy-efficient urban utility service that distributes chilled or hot water and supply air-conditioning to a network of buildings, providing comfort and reliability while reducing carbon emissions. Key Benefits Instead of individual buildings having their own chillers, district cooling reaps the benefits of economies of scale by consolidating chiller and heating capacity, operated and maintained by our expert operations team. With attributes similar to public electricity supply, district cooling is an energy- and economically-efficient urban utility service. It presents attractive value propositions to building owners: Round-the-clock availability and support On-demand flexibility High supply reliability More space for alternative use Lower initial and recurrent operating costs Platinum Green Mark Certification Energy assessment on existing and potential savings To view our list of awards, please click here. Click to download the Supply Conditions for District Cooling and the latest Tariff Rates. Key Projects Marina Bay District World's largest underground district cooling network Situated in Singapore’s Marina Bay financial district, the cooling network has achieved zero supply disruptions since 2006. As one of Singapore’s Top 50 Engineering Feats, the network will be expanded and connected to five more buildings to extend the same reliable and sustainable solution to other buildings in Singapore’s core financial district. Expanding to 32 buildings by 2027 Reduces carbon emissions by nearly 22,000 tonnes annually Read MoreWatch Video Tampines Eco Town Singapore's first brownfield district cooling project In highly developed cities like Singapore, majority of land has been built up and individual building owners are already equipped with their own chiller plants. With a Distributed District Cooling (DDC) network – an interconnected cooling system – existing towns and districts may now be able to enjoy a more sustainable way to cool. 7 commercial and community buildings Reduces carbon emissions by more than 1,000 tonnes annually Brownfield District Cooling Feasibility Study: Tampines Central Distributed District Cooling  Download WhitepaperRead moreWatch Video STMicroelectronics (AMK) Singapore's largest industrial district cooling project In partnership with STMicroelectronics (ST), SP Group (SP) will design, build, own, and operate Singapore's largest industrial District Cooling System (DCS) with a cooling capacity of up to 36,000 refrigeration tonnes. The estimated project value of $370 million USD over 20 years, will help the manufacturing company save 20 per cent on cooling-related electricity consumption annually. 5 industrial buildings Reduces carbon emissions by more than 120,000 tonnes annually (Photo credit: STMicroelectronics) Read moreWatch Video Tengah Town Centralised Cooling System Singapore's first centralised cooling public housing township In collaboration with the Housing & Development Board, SP Group will be bringing its first large-scale residential centralised cooling system to Tengah, Singapore’s first smart energy township. Chilled water will be centrally produced from interconnected modular chiller plants built on the rooftops before it is distributed to residential and commercial units for air-conditioning. The centralised cooling system will also be serviced by SP, bringing greater convenience to residents living in Tengah. (Photo credit: HDB) Read moreVisit Microsite Raffles City Chongqing District cooling and heating in China An advanced energy-efficient cooling and heating system was designed and built for Raffles City Chongqing, an iconic integrated development, spanning 1.12 million square metres, comprising a shopping mall, a hotel, office towers, residences and service residences. A megastructure featuring a suite of 8 buildings Reduce energy consumption by more than 40 per cent, compared to conventional building's chiller plants Read more International Sports Park City SP’s largest district cooling system in Chengdu SP Group (SP) has secured a bid to build and operate a state-of-the-art district cooling and heating system for the new International Sports Park City – an integrated development with commercial, residential and leisure spaces in Chengdu, China. The sustainable cooling solution will be enhanced with an ice thermal energy storage system that will strengthen its reliability and performance. This is SP’s first deployment in China of such a system. With an installed cooling capacity of 9,800 refrigeration tonnes, this project will be SP’s largest district cooling system in Chengdu when operational in 2025. Enables energy savings of 2,900 MWh annually Reduces carbon emissions by 1,700 tonnes Delivers greater energy efficiency of over 30% for cooling and over 50% for heating Read more Shudu Center Upgrade to energy-efficient cooling and heating Building on successful projects in Chengdu, SP Group acquired Shudu Center’s existing chiller plant to optimise it for district cooling and heating. The mixed-use development is equipped with a 7,000 refrigeration-tonne cooling and heating system that ensures efficient energy consumption and a sustainable way to work and play in comfort. 7 commercial, retail, and office buildings Covers a land area of 4,400 square metres Government Complex Center Zone C SP's first district cooling project in Thailand SP Group and Banpu NEXT have entered a joint venture to design, build, own and operate a cutting-edge district cooling system at Government Complex Center Zone C in Bangkok, Thailand. As SP’s first district cooling project in Thailand, the integrated development will have a total cooling capacity of up to 14,000 refrigeration tonnes and is expected to achieve results equivalent to removing about 20,000 Internal Combustion Engine cars from the roads over 20 years. Total gross floor area of 660,000 square metres Reduces carbon emissions by up to 3,000 tonnes annually Achieves 20 per cent in energy savings per year Read more International Urban Design Centre China’s first ever district cooling microgrid Under the MOUs signed with Wuhou District government, SP will serve as the sustainable energy solutions partner to the district government with the objective of establishing the district as the benchmark for smart eco-districts in Chengdu. This includes developing and implementing technologies and digital solutions such as advanced data analytics and artificial intelligence tools to support the city’s roadmap to carbon neutrality. Total gross floor area of 630,000 square metres Cooling capacity of 1,950 refregeration tonnes Achieves 35 per cent and 50 per cent in cooling and heating savings per year respectively Read more Chongqing East Railway Station Delivering sustainable energy to Western China’s largest high-speed rail hub Sino-Singapore Energy Services, a joint venture between SP Group and Chongqing Gas Group, is the integrated energy system operator for Chongqing East Railway Station, the largest high-speed railway hub in Western China. The project marks the first time a major high-speed railway hub in the country has appointed a professional third-party energy services provider to manage its energy systems. The integrated energy system spans 360,000 square metres and features a trigeneration setup — combining natural gas-powered electricity generation with high-efficiency chillers to provide cooling, heating and electricity.  Cooling and heating capacity of nearly 14,000 refrigeration tonnes Reduces energy consumption by 15% each year Lowers carbon emissions by approximately 9,400 tonnes per year Read more Additional Media Supply condition for Marina Bay district cooling Latest tariff rates for Marina Bay district cooling Latest News SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Read more Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Read more SP Digital’s Green Energy Tech (GET) solutions at Airbus Asia Training Centre Read more Launch of Distributed District Cooling network at Tampines Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/pdf/sustainable-energy-solutions/district-cooling-and-heating/SDC-change-of-tariff-wef-1-May-2025.pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 MAY 2025 Capacity Charge : $24.23/kWr per month Usage Charge : $0.0616/kWrh SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/pdf/sustainable-energy-solutions/district-cooling-and-heating/SDC-change-of-tariff-wef-1-Nov-2025.pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 NOV 2025 Capacity Charge : $24.23/kWr per month Usage Charge : $0.0651/kWrh SINGAPORE DISTRICT COOLING PTE 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Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/pdf/sustainable-energy-solutions/district-cooling-and-heating/SDC-change-of-tariff-wef-1-Nov-2025.pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 NOV 2025 Capacity Charge : $24.23/kWr per month Usage Charge : $0.0651/kWrh SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/8ae71105-507f-4abc-8e63-53015ea1dff7/%5BInfo%5D+Tariff+for+District+Cooling+(from+1+May+2022).pdf?MOD=AJPERES&CVID= SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 NOV 2022 Capacity Charge : $21.28/kWr per month Usage Charge : $0.1549/kWrh SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/pdf/sustainable-energy-solutions/district-cooling-and-heating/SDC-change-of-tariff-wef-1-Nov-2024.pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 NOV 2024 Capacity Charge : $23.67/kWr per month Usage Charge : $0.0798/kWrh SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/pdf/sustainable-energy-solutions/district-cooling-and-heating/SDC-change-of-tariff-wef-1-May-2025.pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 MAY 2025 Capacity Charge : $24.23/kWr per month Usage Charge : $0.0616/kWrh District Cooling System | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/district-cooling-and-heating OverviewKey ProjectsContact Us District Cooling & Heating District Cooling & Heating for Sustainable Operations District cooling and heating systems are centralised energy systems which help buildings, districts, and townships improve energy efficiency, lower operational costs and reduce their carbon footprint. As Singapore's largest district cooling operator, SP Group designs, builds and operates district cooling systems for customers across the region. These include Marina Bay in Singapore, the world's largest underground district cooling network and Raffles City Chongqing, the largest shopping mall in Chongqing, China. In partnership with STMicroelectronics (ST), SP Group will design, build, own, and operate Singapore's largest industrial District Cooling System (DCS) with a cooling capacity of up to 36,000 refrigeration tonnes. Read more What is District Cooling and Heating District cooling and heating is an energy-efficient urban utility service that distributes chilled or hot water and supply air-conditioning to a network of buildings, providing comfort and reliability while reducing carbon emissions. Key Benefits Instead of individual buildings having their own chillers, district cooling reaps the benefits of economies of scale by consolidating chiller and heating capacity, operated and maintained by our expert operations team. With attributes similar to public electricity supply, district cooling is an energy- and economically-efficient urban utility service. It presents attractive value propositions to building owners: Round-the-clock availability and support On-demand flexibility High supply reliability More space for alternative use Lower initial and recurrent operating costs Platinum Green Mark Certification Energy assessment on existing and potential savings To view our list of awards, please click here. Click to download the Supply Conditions for District Cooling and the latest Tariff Rates. Key Projects Marina Bay District World's largest underground district cooling network Situated in Singapore’s Marina Bay financial district, the cooling network has achieved zero supply disruptions since 2006. As one of Singapore’s Top 50 Engineering Feats, the network will be expanded and connected to five more buildings to extend the same reliable and sustainable solution to other buildings in Singapore’s core financial district. Expanding to 32 buildings by 2027 Reduces carbon emissions by nearly 22,000 tonnes annually Read MoreWatch Video Tampines Eco Town Singapore's first brownfield district cooling project In highly developed cities like Singapore, majority of land has been built up and individual building owners are already equipped with their own chiller plants. With a Distributed District Cooling (DDC) network – an interconnected cooling system – existing towns and districts may now be able to enjoy a more sustainable way to cool. 7 commercial and community buildings Reduces carbon emissions by more than 1,000 tonnes annually Brownfield District Cooling Feasibility Study: Tampines Central Distributed District Cooling  Download WhitepaperRead moreWatch Video STMicroelectronics (AMK) Singapore's largest industrial district cooling project In partnership with STMicroelectronics (ST), SP Group (SP) will design, build, own, and operate Singapore's largest industrial District Cooling System (DCS) with a cooling capacity of up to 36,000 refrigeration tonnes. The estimated project value of $370 million USD over 20 years, will help the manufacturing company save 20 per cent on cooling-related electricity consumption annually. 5 industrial buildings Reduces carbon emissions by more than 120,000 tonnes annually (Photo credit: STMicroelectronics) Read moreWatch Video Tengah Town Centralised Cooling System Singapore's first centralised cooling public housing township In collaboration with the Housing & Development Board, SP Group will be bringing its first large-scale residential centralised cooling system to Tengah, Singapore’s first smart energy township. Chilled water will be centrally produced from interconnected modular chiller plants built on the rooftops before it is distributed to residential and commercial units for air-conditioning. The centralised cooling system will also be serviced by SP, bringing greater convenience to residents living in Tengah. (Photo credit: HDB) Read moreVisit Microsite Raffles City Chongqing District cooling and heating in China An advanced energy-efficient cooling and heating system was designed and built for Raffles City Chongqing, an iconic integrated development, spanning 1.12 million square metres, comprising a shopping mall, a hotel, office towers, residences and service residences. A megastructure featuring a suite of 8 buildings Reduce energy consumption by more than 40 per cent, compared to conventional building's chiller plants Read more International Sports Park City SP’s largest district cooling system in Chengdu SP Group (SP) has secured a bid to build and operate a state-of-the-art district cooling and heating system for the new International Sports Park City – an integrated development with commercial, residential and leisure spaces in Chengdu, China. The sustainable cooling solution will be enhanced with an ice thermal energy storage system that will strengthen its reliability and performance. This is SP’s first deployment in China of such a system. With an installed cooling capacity of 9,800 refrigeration tonnes, this project will be SP’s largest district cooling system in Chengdu when operational in 2025. Enables energy savings of 2,900 MWh annually Reduces carbon emissions by 1,700 tonnes Delivers greater energy efficiency of over 30% for cooling and over 50% for heating Read more Shudu Center Upgrade to energy-efficient cooling and heating Building on successful projects in Chengdu, SP Group acquired Shudu Center’s existing chiller plant to optimise it for district cooling and heating. The mixed-use development is equipped with a 7,000 refrigeration-tonne cooling and heating system that ensures efficient energy consumption and a sustainable way to work and play in comfort. 7 commercial, retail, and office buildings Covers a land area of 4,400 square metres Government Complex Center Zone C SP's first district cooling project in Thailand SP Group and Banpu NEXT have entered a joint venture to design, build, own and operate a cutting-edge district cooling system at Government Complex Center Zone C in Bangkok, Thailand. As SP’s first district cooling project in Thailand, the integrated development will have a total cooling capacity of up to 14,000 refrigeration tonnes and is expected to achieve results equivalent to removing about 20,000 Internal Combustion Engine cars from the roads over 20 years. Total gross floor area of 660,000 square metres Reduces carbon emissions by up to 3,000 tonnes annually Achieves 20 per cent in energy savings per year Read more International Urban Design Centre China’s first ever district cooling microgrid Under the MOUs signed with Wuhou District government, SP will serve as the sustainable energy solutions partner to the district government with the objective of establishing the district as the benchmark for smart eco-districts in Chengdu. This includes developing and implementing technologies and digital solutions such as advanced data analytics and artificial intelligence tools to support the city’s roadmap to carbon neutrality. Total gross floor area of 630,000 square metres Cooling capacity of 1,950 refregeration tonnes Achieves 35 per cent and 50 per cent in cooling and heating savings per year respectively Read more Chongqing East Railway Station Delivering sustainable energy to Western China’s largest high-speed rail hub Sino-Singapore Energy Services, a joint venture between SP Group and Chongqing Gas Group, is the integrated energy system operator for Chongqing East Railway Station, the largest high-speed railway hub in Western China. The project marks the first time a major high-speed railway hub in the country has appointed a professional third-party energy services provider to manage its energy systems. The integrated energy system spans 360,000 square metres and features a trigeneration setup — combining natural gas-powered electricity generation with high-efficiency chillers to provide cooling, heating and electricity.  Cooling and heating capacity of nearly 14,000 refrigeration tonnes Reduces energy consumption by 15% each year Lowers carbon emissions by approximately 9,400 tonnes per year Read more Additional Media Supply condition for Marina Bay district cooling Latest tariff rates for Marina Bay district cooling Latest News SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Read more Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Read more SP Digital’s Green Energy Tech (GET) solutions at Airbus Asia Training Centre Read more Launch of Distributed District Cooling network at Tampines Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. 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Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/shaping-the-evolution-of-electricity-meters-in-the-past-25-years SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Shaping the evolution of electricity meters in the past 25 years RELIABILITY Vice President of SP Services’ Metering Branch Razali Bin Mohd. “If my coral dies, you pay”, is a customer’s comment that 51-year-old Razali Bin Mohd recalls in an unforgettable experience during his earlier days as an engineer. His team was carrying out electricity meter replacement works then. In this unique situation, when the customer was informed that the power supply will be temporarily disrupted during the replacement, she requested for a mobile electrical generator to keep her coral tanks maintained at four degrees Celsius during the servicing period. Handling a multitude of customer requests, is part and parcel of stakeholder management in Razali’s job at SP Group (SP). Over his 25 years with SP, the Vice President of SP Services’ Metering Branch has seen the evolution of analogue electricity meters manually read by meter readers to smart meters that can now be monitored remotely. As of May 2022, Razali and his team have deployed over 650,000 smart electricity meters islandwide. In the next few years, all 1.4 million residential households in Singapore will be equipped with smart meters. “I cherish this experience the most as we took great lengths to incept this idea and eventually see it come to fruition. As this project had a nation-wide impact, I remembered we went to the Parliament to present our plans to the Mayors, and convinced the relevant agencies to support our deployment plan.” Razali now has another ambitious task ahead of him. Besides rolling out smart electricity meters nationwide, his team also won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Over the next 15 years, they will be developing the metering system, enhancing the wireless communications network, deploying, operating and maintaining over 300,000 smart water meters. “We faced intense competition against strong contenders and various challenges during the tender process. Our strong teamwork and expertise in smart electricity meter deployment has enabled us to secure this strategic partnership. The late-night calls with counterparts from different parts of the world were all worth it!” Interestingly, his career options after graduating as an electrical engineering graduate from Nanyang Technological University were between a cadet pilot at a leading airline and an engineer at SP. He received SP’s letter of offer on the day of his final round of interview for the cadet pilot position. “I just went with my gut feel and I am convinced now looking back, it was meant to be.” he recalled fondly.   Razali with his colleagues from the metering team at the old St James District Office in 2011. Back in the late 90s, Razali’s key responsibilities included working with contractors to install and maintain meters for residential and commercial customers, procure new meters, handle project tenders and manage customer feedback.  The implementation of smart electricity meters in Singapore has been the highlight of his career. Razali with colleagues from SP Services and SP Digital on an overseas trip to Itron’s office in San Francisco, to adopt best practices from the implementation of the US’ smart meter programme. Before the opening of Singapore’s electricity retail market in 2014, Razali and his team travelled to San Francisco and Melbourne to learn how these cities deployed smart meters successfully. “The study trip shortened our learning curve and prevented potential pitfalls.” SP is one of the first few utility companies in the world that has separated its communication network card from the meter. In other parts of the world, communication modules are integrated within the meters. Hence, if the communication part fails, the entire meter must be replaced. In Singapore, the decision was to adopt a “modular” structure for parts to be replaced separately if they are faulty. This will not only save cost, but also eliminate supply interruption and reduce inconvenience to the customers. CEO of SP Services Law Chin Ho (sixth from left) and Razali with the SP Services team that won the contract for Singapore’s first large-scale smart water meter programme for PUB in Apr 2021. Razali is thankful for all the growth opportunities at SP and is committed to continue rising to the challenges in the evolving energy industry. “I wake up every day looking forward to the next challenge at work. I am thankful for the wonderful team support. We are constantly innovating and finding solutions to problems. It gives me a huge sense of job satisfaction!” Volunteering trip with SP colleagues in Cambodia in 2015. In his free time, Razali enjoys travelling for nature walks, trekking, snorkelling, and exploring other types of land and sea activities. He also finds meaning in organising charity trips to children’s orphanages in Thailand, Cambodia and Indonesia and has even rallied his colleagues to join him in distributing essential items for these vulnerable communities. With borders reopening, Razali hopes to revive this initiative very soon! TAGS PUB SMART WATER METERINGPEOPLE OF SPSMART ELECTRICITY METERSAMISP SERVICES YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search Searchhttps://www.spgroup.com.sg/search?tag=smart-electricity-meters Search 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SINGAPORE INSTITUTE OF POWER AND GAS REGISTRATION FORM (INDIVIDUAL) PART A: COURSE DETAILS Course Title Course Title Course Code Course Code Course Date Course Date Full Course Fee S$ Course Fee NOTE: # Required for SSG Funding " Required for Professional Development Point (PDU) Ä For Security Clearance to Substations D Full NRIC is Required for SSG Funding · Required to Access Learning Management System PART B: PERSONAL PARTICULARS #D NRIC/FIN Number: (Last 4 Characters eg.468A) Last 4 characters of ID or Full ID for funded Course # Gender: Gender # Nationality: Nationality Full Name: (as in NRIC/FIN) Full Name (as in NRIC/FIN) # Date of Birth: (dd/mm/yyyy) Date of Birth Ä Place of Birth: Place of Birth # Race: Race # Residential Status: Residential Status Mailing Address: (Optional) Mailing Address 1 " PE Number: (if applicable) PE Number Mailing Address 2 · Email Address: Email Address · Mobile Number: Mobile Number # Highest Qualification: Highest Qualification Employment Status: (Optional) Employment Status PART C: PAYMENT |_| By Bank Transfer Bank Name: United Overseas Bank Limited Bank Branch: UOB Main Address: UOB Plaza 1, 80 Raffles Place, Singapore 048624 Account Name: Singapore Institute of Power and Gas Pte Ltd Bank Code: 7375 Branch Code: 1 Account Number: 451-302-969-6 Swift Code: UOVBSGSG |_| By Vendors@Gov Business Unit Code  Business Unit Code Attention to  Attention to |_| By Cheque Cheque Number  Cheque Number Issuing Bank  Issuing Bank Note: Please indicate company name and invoice number behind the cheque Cheque shall be made payable to SINGAPORE INSTITUTE OF POWER AND GAS PTE LTD and mailed to: SP Group, 2 Kallang Sector, Level 2, Singapore 349277 Attn: Singapore Institute of Power and Gas, Training Ops |_| NETS Please make payment at our reception at 1A Woodleigh Park, Level 1 (SPTI) Singapore 357874 Operating hours: Monday – Friday: 9am – 12pm, 2pm – 5pm Closed on weekends & public holidays PART D: DECLARATION I hereby declare that the following requirements are met: |_| Pass in English at GCE ‘O’/’N’ Level or equivalent |_| I have met the course pre-requisite (where applicable) PART E: RPERSONAL DATA PROTECTION ACT |_| By submitting and signing this registration form, I hereby declare that all information given in this form is true and accurate, and I agree to the terms and conditions stated below. |_| I acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of (i) providing the requested services in respect of the course(s), (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name: Name Signature: Date: Date PART F: INDEMNITY FORM |_| I declare that: 1) I am physically fit to participate in the course set out above and that I have not been advised otherwise by a qualified medical professional. 2) I, for myself, my heirs, executors, administrators, successors and/or assigns hereby release, waive and forever discharge Singapore Power Ltd and its subsidiaries, their respective servants and/or agents (“SP Group”), of and from any and all claims, demands, proceedings, costs, expenses, liabilities, loss or damage (whether direct or consequential), actions or causes of actions, whether in law or in equity, in respect of death, injury, loss or damage to my person or property howsoever caused, arising or to arise by reason of my participation in the course, whether prior to, during or subsequent to the course, and notwithstanding that the same may have been contributed to or occasioned by the negligence of the aforesaid. I further undertake to hold harmless and agree to indemnify all the aforesaid from and against any and all liability incurred by any or all of them arising as a result of, or in any way connected with, my participation in the course. TERMS AND CONDITIONS: 1) The company and individual applicant has read and understood the terms of the course information and registration form. 2) The information collected on this form is used for course registration, account servicing of course-related activities and/or for application of course-related funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 3 weeks before course commencement. 4) Payment must be made to SIPG before the due date of tax invoice. 5) SIPG reserves the right to amend any details relating to the course without any prior notice. 6) Request for withdrawal/transfer/replacement must be made in writing at least 5 working days before course/programme commencement and are subjected to approval by SIPG. Administrative charges of $50 (before prevailing GST) will be imposed for each approved request/pax. 7) Trainees need to achieve 75% attendance per module to be eligible to sit for the exam. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. a. Funding grant is only applicable to Singapore Citizen, Singapore Permanent Resident and Long-Term Visit Pass plus. Trainees need to achieve 75% attendance per module, sit and pass all exams to be eligible for funding. b. In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same course before, thereby resulting that his/her funding application is rejected by the funding agency, the trainee is liable to pay the balance of the full course fee to SIPG. For trainees who are making payment via SFC and withdraw during the programme, you will be required to make payment in full via non-SFC payment methods. c. Absence due to valid reasons[footnoteRef:1] will not be counted as part of the 75% attendance requirements. Trainees will need to provide supporting documents for any absence due to valid reasons within 3 working days from date of absence. For non-valid reasons[footnoteRef:2], it will consist of all other reasons not covered under the valid reasons. Trainees will not be allowed to take the assessment if they do not meet the 75% attendance requirement. [1: Valid reasons refer to medical leave, hospitalization leave and compassionate reason.] [2: Non-valid reasons include work commitment, reservist, overseas trip (business/personal), not prepared for exam & etc.] d. There will be no postponement/replacement of schedule allowed for any session missed without valid reasons. e. Trainees will be allowed ONE re-assessment for each assessment component. Re-assessment shall be taken within 60 calendar days from the module end date. Re-assessment fee of $100 (before prevailing GST) will be applicable to each assessment component. In the event that the trainees do not pass the re-assessment or fail to take the re-assessment within 60 calendar days from end of the module, trainees will need to re-enrol for the module with full module fee. 9) Video and/or photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. SIPG-FORM-006 (V2) Page 1 Address: SP Group, 2 Kallang Sector, Singapore 349277 ● Main Line: 6916-7930 ● Email: training-institute@spgroup.com.sg

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Charging Up a Cleaner Energy Future SUSTAINABILITY Olivia Oo, Director of SP Group's Mobility team, at one of SP’s electric vehicle charging stations. Observe Olivia Oo and you will notice the ease with which she switches between handling commercial engagements and making operational decisions. The Director of SP Group's Mobility team is an electrical engineering graduate turned business intrapreneur. In her previous role at the Economic Development Board, Olivia had been involved in designing and implementing Singapore’s clean energy strategy. She now enjoys rolling up her sleeves to bring clean energy initiatives to life and unlocking new SP business offerings for customers. With the Budget 2020 announcement to phase out fuel-powered vehicles and the installation of 28,000 charging points by 2030, she believes that more car owners will seek to convert to greener vehicles and enjoy cost savings. This is also fuelled by advances in energy storage and the push by many global cities to lower their carbon footprint. Globally, EVs are expected to account for 57 percent of all passenger car sales, and over 30 per cent of the global passenger vehicle fleet will be electric[1]. Details of SP’s EV charging points can be found in SP Utilities app. Olivia is focused on expanding the EV charging network, enhancing operational efficiencies and strengthening customer engagement. She likens her role to that of a founder of a start-up who has to constantly think about the broader strategy and direction for the business while managing day-to-day, but no less critical, aspects like technical operations, customer service, installation, testing and commissioning.  In this respect, she is very thankful to have a capable team, pioneering what they believe is the future of transportation in Singapore. Technical Officers Teddy Ling (left) and Neo Kai Neng carrying out maintenance work on an EV charger. “Electric mobility is the future and here to stay. The team understands our duty is in laying the groundwork for a cleaner future for Singapore. Increasing access island-wide to EV charging infrastructure and fast charging is the precursor to encouraging more people to adopt EVs in their daily lives,” says Olivia. Click here to watch Olivia, as she joins 11-year-old Oliver Chua - a budding climate change activist - on an adventure to learn how Singapore is on track to join the world in reducing carbon emissions. — 26 May 2020 [1] Source: Electric Vehicle Outlook 2019 by Bloomberg New Energy Finance TAGS ELECTRIC VEHICLESSUSTAINABILITY YOU MIGHT BE INTERESTED TO READ SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities