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SP Group awarded BCA grant to empower greener buildingshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-awarded-BCA-grant-to-empower-greener-buildings
News Release SP Group awarded BCA grant to empower greener buildings NUS' UTown to pilot SP's digital energy solutions at selected buildings Singapore, 16 June 2021 –The Building and Construction Authority (BCA) has awarded a grant to SP Group (SP) under the Green Buildings Innovation Cluster (GBIC) Programme, to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. The GBIC programme is one of the enablers of the Singapore Green Building Masterplan, which in turn supports the Singapore Green Plan 2030. Equipping building operators with smart tools to be energy-efficient 2          Under GBIC funding, SP Group will pilot a dynamic online digital portal and an artificial intelligence (A.I.) powered mobile application tool to provide real-time electricity and water usage insights to both occupants and building facilities managers. Through the portal, users can keep track of the building’s aggregated water and electricity consumption, and the resulting carbon emissions to enable them to proactively identify ways to reduce their carbon footprint and utilities usage. The portal will come with advanced data analytics to assist building operators to plan and achieve more efficient building management by providing actionable recommendations on saving energy and an A.I. enabled anomaly detection function to prevent energy wastage. Empowering building occupants to make sustainable choices  3          Building occupants will also be equipped with an “At Work” function of the SP Utilities App to encourage them to achieve a more sustainable lifestyle. The new function aims to enhance the occupant’s sustainability experience by providing them personalised energy data to build awareness and better understand their building’s consumption performance. Occupants will also be encouraged to adopt green behaviour through gamification such as quizzes and energy saving challenges between occupants, reminders, rewards and tips on saving energy.  Pilot of digital solutions with NUS 4          The National University of Singapore’s (NUS) University Town (UTown) will be the first development to have these digital solutions implemented under this programme. The solutions will be piloted at two buildings at UTown – the Education Resource Centre and the Stephen Riady Centre – and will be installed in the first half of 2022. Both buildings contain various categories of spatial use such as offices, teaching rooms, sports facilities and commercial tenants. This will allow SP and BCA to test the solutions on a variety of areas. Sharing of Building Energy Data in SLEB Smart Hub 5          SP will work together with BCA to incorporate Green Mark data reporting functions into the digital solutions to facilitate the sharing of information between buildings and BCA’s SLEB Smart Hub[1]. The SLEB Smart Hub will serve as an interface to receive, combine and analyse data from different resources and report them to the BCA Green Mark certification system. This enables benchmarking of the building’s energy performance against other similar building types, and piloting of green technologies including automatic energy data reporting for data analytics[2]. 6          Group Chief Executive Officer of SP, Mr Stanley Huang, said, “Decarbonisation is a collective effort and we are at the forefront of enabling this paradigm shift through our strengths in integrated smart energy solutions. Leveraging digitisation and big data analyses, we can enable all building stakeholders to drive positive change at scale. With the support of BCA and building operators, we will develop user-centric solutions to advance next-gen green, energy-efficient buildings, and create green communities that will accelerate a carbon neutral future for Singapore.”  7          Chief Executive of BCA, Mr Kelvin Wong said, “The Green Buildings Innovation Cluster or GBIC Programme has been a cornerstone in furthering the deployment of innovation and technology in improving energy efficiency of buildings in Singapore. With active partnership with the industry, GBIC will be an enabler in meeting one of the outcomes of the Singapore Green Building Masterplan, which is to achieve an 80% improvement in energy efficiency for best-in-class green buildings by 2030. SP Group’s work in developing smart technologies will help building operators and occupants to reduce energy consumption. With buildings accounting for over 20% of Singapore’s emissions, BCA welcomes like-minded firms to partner us to reduce the carbon footprint of the Built Environment, working towards our collective goal of a more sustainable and liveable Singapore.” 8          The BCA Green Building Innovation Cluster aims to help push the boundaries of buildings’ energy efficiency standards under the Singapore Green Building Masterplan (SGBMP) and aid the transition to a low-carbon built environment. The SGBMP supports Singapore’s agenda on sustainable development as part of the Singapore Green Plan 2030, and the nation’s efforts to halve its 2030 peak greenhouse gas emissions by 2050. About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. About Building and Construction Authority (BCA) The Building and Construction Authority (BCA) champions the development and transformation of the Built Environment sector, in order to improve Singapore’s living environment. BCA oversees areas such as safety, quality, inclusiveness, sustainability and productivity, all of which, together with our stakeholders and industry partners, help to achieve our mission to transform the Built Environment sector and shape a liveable and smart built environment for Singapore. For more information, visit www1.bca.gov.sg. [1]  Super Low Energy Building (SLEB Smart Hub) is Singapore’s first digital knowledge centre for green buildings in the region, feature-filled with smart analytic tools, datasets, a directory and the largest green building database in Singapore. [2] Building owners are required to report their energy data to BCA for green building projects funded under the Green Buildings Innovation Cluster (GBIC) programme.
Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/powering-future-engineering-talent
SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Powering Future Engineering Talent SUSTAINABILITY All set for the race are Singapore Polytechnic’s SunSPEC team (from left), Ng Qianhui, Roy Leung, Effy Chang and Lau Lok Yee. SP Group has been SunSPEC’s presenter and main sponsor since 2015, helping more than 70 students hone their engineering skills on their self-made solar car. A gruelling 3,000 km solar car race in blistering hot yet sometimes freezing conditions across the Australian desert will challenge a Singapore Polytechnic student team called SunSPEC. The team is out to prove that solar energy can effectively and efficiently power a car across this distance. The World Solar Challenge is arduous and the unexpected can happen – such as unpredictable climate conditions, strong winds, technical and mechanical faults and other incidents. Since February, the team has been working tirelessly to understand the workings of the solar car, SunSPEC 6, which has been entered for this year’s edition of the biennial race. They have picked up the baton from previous cohorts of the polytechnic’s final-year students. SunSPEC team members gaining hands-on experience under the tutelage of Singapore Polytechnic staff. Students are trained in mechanical systems, battery monitoring systems, solar panels, and electrical and electronic components. They also learn about the telemetry system which harnesses data analytics that serve as a health check for the solar car during the race. Eventually, their technical skills will be tested to the extreme as they have to fix all problems on the spot. Nothing will be left to chance, says Ng Qianhui, one of the 17 students in this year’s team. “Anything can go wrong. I’ve learnt to love this process of finding and fixing problems. It’s the way to be prepared,” she says. SP Group engineer, Lim Liang Yuan (in blue), a SunSPEC alumnus, returned to provide support to the team (in black) in the lead-up to the race. A comprehensive knowledge of the car is also necessary. “Even if something works, I want to know why it works,” says Roy Leung who is the telemetry expert. He will pull out connection points even if they are working because under them, there could be faults waiting to happen. “Battery queen” Effy Chang so known for being the most well-versed on battery monitoring systems, sees the car as a system, with the battery working in harmony with other components to perform optimally. Training future engineers can be expensive. The cost of materials can be substantial. Singapore Polytechnic lecturer and team manager Foo Fang Siong is very encouraged that SP Group is supporting the team with a $1 million sponsorship over five years, with the aim of grooming future engineers in creating sustainable solutions. “With this sponsorship, we are able to train and prepare the students as well as the staff for new industry trends and skills. This is since the SunSPEC 6 solar car is actually an Electric Vehicle and leverages similar technologies,” he says. Team participants, all final-year diploma students from various disciplines, can also apply for scholarships from SP Group. Alumni from previous SunSPEC teams who have joined SP are also returning to encourage and support the current group of participants. SP Group engineer, Lim Liang Yuan (in blue), a SunSPEC alumnus, returned to provide support to the team (in black) in the lead-up to the race. Meanwhile, the students are fast learners, absorbing as much as they can about solar technology and the workings of the car. They will solve problems quickly and leverage technology to give their solar car a strategic advantage in the race. Being on the team has made the students more aware that engineering and sustainability require more than just technical expertise. Endurance, persistence and problem solving are important skills to have. Says Qianhui, who is driving the solar car with Lau Lok Yee this year, “Don’t fear to fail. I might plan that one way might work. But there are faults, so amend and reiterate until you get it right.” To be a good engineer takes more than just problem-solving skills. It also means commitment, teamwork, the agility to adapt quickly. It sometimes even means taking a worldview to evolve with energy trends.   Effy, however, continues to toil hard for the solar car to perform optimally. After all, engineering is about reliability and creating real-world solutions to improve quality of life, she says.  This year’s SunSPEC team (in black tops) with staff from SP Group. More than 70 SunSPEC team members have been trained in engineering since 2015. — 6 July 2019 TAGS SUNSPEC YOU MIGHT BE INTERESTED TO READ SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities
Category: Sustainability
[20200229] The Straits Times - H is for clean, alternative powerhttps://www.spgroup.com.sg/dam/jcr:18cfb2eb-a54d-4fbb-988c-d9024a47a6a2
B10 | THE STRAITS TIMES | SATURDAY, FEBRUARY 29, 2020 | The potential of green hydrogen Hydrogen gas is a fuel with plenty of potential. But because it is highly combustible, managing it safely is key. Energy utilities firm SP Group has found a way to do this, HOW IT WORKS 1 Solar panels Sunlight is harnessed and converted into electricity. This electricity is used mainly to power the lights, computers and air-conditioners in the building. 1 Battery and power conversion system with hydrogen generated using renewable energy. Its concept lab at Woodleigh Park is now 100 per cent powered by renewable energy. Energy management system Metal hydride storage tanks 3 4 Fuel cell ADVANTAGES OF HYDROGEN ENERGY SYSTEM • Hydrogen gas is generated using a renewable energy source, instead of fossil fuels. • Hydrogen is stored in a safe way. • Overcomes challenges such as the intermittency of sunshine, since electricity can be "stored" in the metal hydride tanks. 2 Water electrolyser Excess electricity generated by the solar panels during bright, sunny days is channelled to the water electrolyser. At this stage, electricity is used to drive a chemical process known as electrolysis, which separates water (H2O) into its two component elements, hydrogen (H) and oxygen (O). These are collected in gaseous form – hydrogen gas (H2) and oxygen gas (O2). 3 Metal hydride storage tanks The oxygen gas generated in step 2 is discharged into the environment. But the hydrogen gas is stored in metal hydride tanks comprising powder made of a special metal alloy. The hydrogen gas is absorbed by the metal alloy, allowing the gas to be stored safely at low pressure. Fuel cell When electricity is needed during periods when there is no sunlight, such as at night or during cloudy days, the hydrogen stored in the tanks is converted back into hydrogen gas by heating it with the hot Water electrolyser 2 4 2,000kWh 5 water from the fuel cell. Hydrogen gas is then sent to the fuel cell to combine with oxygen from the atmosphere, to produce electricity and hot water. SP Group’s zero emission building BY THE NUMBERS The energy consumption of the building is around The indoor floor space of the building is 574 sq m a month Approximately the monthly consumption of 4-room HDB flats It’s about the size of a 20-foot container Source: SP GROUP, GOOGLE MAPS STRAITS TIMES GRAPHICS: LEE HUP KHENG H is for clean, alternative power Singapore looking to producing hydrogen the zero-emissions way by tapping solar energy Audrey Tan Environment Correspondent As fossil fuels burn to feed the world’s hunger for energy, the blanket of greenhouse gases in the atmosphere is thickening. But as temperatures climb and extreme weather events pummel various parts of the world, nations are starting to realise that greener ways of powering cities and economies are needed. Renewable energy, such as that from the sun, wind or tides, is a solution that has been widely deployed around the world. But alternative “clean fuels” such as hydrogen gas have also been gaining attention from the research community, including in Singapore. THE ADVANTAGES OF HYDROGEN The main reason hydrogen gas is touted as a “clean” fuel is that it does not produce carbon dioxide when it is burned to produce energy, unlike other forms of fossil fuel. Carbon dioxide is the main greenhouse gas driving global warming. Mr Goh Chee Kiong, chief executive of the new energies business at home-grown energy utilities company SP Group, said: “When hydrogen gas is used as a fuel, it produces water and energy.” But for hydrogen to be a truly green fuel, it has to be generated in a way that also produces zero emissions, he said. Hydrogen is abundant in the environment, but it exists in other forms, such as water and methane. As the United States Department of Energy explains on the website of its Alternative Fuels Data Centre, “one of the challenges of using hydrogen as a fuel comes from being able to efficiently extract it from these compounds”. For example, hydrogen gas can be extracted through a chemical process known as electrolysis, which involves running an electrical current through water to split the water molecule into its component elements. Mr Goh noted: “If the electricity required for electrolysis comes from fossil fuel-generated sources, then hydrogen gas may not be that green after all.” Another potential of hydrogen lies in its energy storage capability, which can be used in tandem with renewable energy systems. Renewable energy sources are often intermittent. Even in sunny Singapore, solar energy has its limits. Overcast days, for instance, make it harder for solar panels to do their job. But if excess electricity produced during sunny, cloudless days can be stored, such zero-emissions electricity can power offices and homes even when there is no sunlight. Traditional energy storage options include lithium ion batteries, which function like the regular batteries used in home appliances. But the drawback is that these gradually lose their charge over time. Mr Goh noted the potential of hydrogen fuel cells, which, in essence, work like batteries in that they can “store” electricity generated: “In temperate countries, there is plenty of sunshine during the summer months. “If excess renewable energy generated during this period can be stored effectively over months, this green energy can be used again during the winter months, when energy consumption for heating is expected to go up.” Professor Subodh Mhaisalkar, executive director of the Energy Research Institute at Nanyang Technological University (NTU), said batteries are an energy storage technology, whereas hydrogen can be used for energy storage and electricity generation. He said: “With significantly higher energy per kilogram compared with batteries, hydrogen is an ideal long-term large-scale energy storage solution. Batteries, on the other hand, are more suitable for applications that need short response periods of minutes to hours.” But despite hydrogen’s advantages, some obstacles to its wider use are that it is expensive and easily combustible. Research is ongoing to lower the costs and also make it safer to transport and use. A SINGAPORE PILOT In Singapore, SP Group is trialling a hydrogen energy system at its concept lab in Woodleigh. The system, developed in partnership with investment firm Marubeni Corporation and Tohoku University in Japan, generates green hydrogen through electrolysis powered by solar energy. The hydrogen is then stored in special tanks comprising a metal alloy. Hydrogen atoms bind to the metal alloy, allowing it to be stored safely at low pressure. Since October last year, the building, which consumes about 2,000 kilowatt hours of electricity a month – equivalent to the monthly usage of five four-room Housing Board flats – has been able to operate independently from the national grid. SP Group said this makes the building the first zero-emission building in South-east Asia. There are other “net-zero” energy buildings here, which typically harness solar energy. These buildings produce more energy than they consume, but may still draw from the national grid at night. While the cost of such hydrogen energy systems is high today, more research and greater deployment would bring costs down, Mr Goh said, pointing to a similar trend in solar photovoltaic technology. He declined to reveal the cost of the hydrogen energy system, but said SP Group was investing in the technology as it recognised the potential for such a system to be deployed around the world. Professor Chan Siew Hwa, a hydrogen expert and President’s Chair in Energy at NTU, said hydrogen is an attractive option for Singapore, which has limited renewable energy options. “We have to diversify energy sources beyond that of solar in order to develop energy solutions to meet our electricity needs more reliably and quickly. Hydrogen has stood up to be a promising choice for Singapore’s future energy outlook,” he said. audreyt@sph.com.sg Left: (From far left) SP Group deputy director Lu Yang; Mr Goh Chee Kiong, chief executive of SP Group’s new energies business; and SP Group senior engineer Sethu Sundar Pethaiah standing in front of a hydrogen energy system at its concept lab in Woodleigh. Below: These solar panels are part of SP Group’s trial off-grid system, which uses solar energy to charge up a hydrogen fuel cell, an emerging technology that may help Singapore reduce its fossil fuel reliance. ST PHOTOS: MARCELLIN LOPEZ
Berita Harian - Ready to be deployed if there is a power outage https://www.spgroup.com.sg/dam/jcr:f4392476-640d-423b-93f6-ed9e8f954e63
Berita Harian | Selasa, 4 Jun 2019 7 Berita MENJELANG AIDILFITRI SEDIA BERKHIDMAT: (Dari kiri) Encik Norhisham, Encik Ismet dan Encik Najib akan bertugas untuk memastikan orang ramai dapat menyambut Syawal pertama dengan selesa tanpa sebarang gangguan elektrik. – Foto BH oleh ROSLEE ABDUL RAZAK �FAKHRURADZI ISMAIL mfismail@sph.com.sg SAMBUTAN Hari Raya mungkin tidak lengkap tanpa adanya cahaya lampu lap-lip berwarna-warni. Selain dianggap sebagai perhiasan, ia juga menjadi penyeri suasana Lebaran di pekarangan rumah yang sedap dipandang mata tetamu yang berkunjung. Namun bayangkan, sedang anda sibuk melayan tetamu, tiba-tiba bekalan elektrik di estet perumahan anda terputus dan seluruh rumah bertukar menjadi kelam. Jika situasi sebegini berlaku, antara mereka yang pertama yang akan tiba ke lokasi adalah Encik Ismet Imran Chuma’ing dan pasukannya. Dalam beberapa minit, beliau dan pasukannya dari Unit Penjana Bergerak SP Group akan ‘berkejar’ ke kawasan terjejas. Mereka akan membawa bersama mereka penjana kuasa yang dipasang pada treler sepanjang 30 kaki yang menampung 2,000 liter diesel – cukup untuk menjana kuasa elektrik untuk estet perumahan sehingga lapan jam. Siap ‘dikerah’ jika ada kejadian bekalan elektrik terputus Tugas Encik Ismet memerlukan beliau untuk sentiasa bersedia 24 jam hampir setiap hari untuk dikerah jika kejadian bekalan elektrik terputus di Singapura – termasuk pada hujung minggu dan juga cuti umum. “Dalam menjalankan kerja kami, kami perlu sentiasa bersedia untuk bertindak pantas bagi memberi sokongan apabila berlakunya gangguan elektrik. “Kadangkala, kami perlu kembali bekerja sewaktu hari cuti kami, untuk memberi sokongan tambahan kepada pasukan bertugas jika kes itu rumit,” kata Encik Ismet, 47 tahun, Juruteknik Kanan, Operasi Elektrik di unit tersebut. Terdapat sebanyak tujuh pasukan yang akan bertugas secara syif sepanjang lapan jam setiap masa dan setiap pasukan mempunyai tiga anggota. Disebabkan jadual pekerjaan yang padat dan tidak menentu, Encik Ismet yang bertugas bersama Encik Norhisham Abdul Wahid, 35 tahun dan Encik Mohd Najib Jalil, 38 tahun dalam satu pasukan, juga terpaksa mengorbankan waktu bersama keluarga dalam menyambut Syawal pertama. Tahun ini, giliran mereka untuk bekerja syif malam. Bagi mereka, ia bukanlah satu perkara yang baru Source: Berita Harian © Singapore Press Holdings Limited. Permission required for reproduction. kerana sebelum ini mereka juga pernah bertugas ketika Hari Raya Aidilfitri. “Sedih memang sedih tetapi kami sudah biasa kerana kami tahu ini tanggungjawab kami. “Mujur tahun ini kami bertugas syif malam, jadi ada peluang untuk pergi solat Raya dan mengunjungi sanaksaudara lain pada sebelah siang. “Kalau terpaksa bekerja syif pagi atau petang pada Hari Raya, kami akan memastikan kami memberitahu keluarga kami dan membuat perancangan yang sesuai. “Kami bersyukur kerana keluarga kami semua faham akan pekerjaan kami ini,” kata bapa tiga orang anak berusia antara lapan dengan 17 tahun ini yang telah bekerja bersama SP Group selama 21 tahun. Namun begitu, sambutan Syawal masih cukup meriah di pejabat mereka. Jamuan kuih serta hidangan Raya dibekalkan dari rumah untuk dikongsikan bersama. “Memang setiap raya menjadi kebiasan kami untuk membawa hidangan lauk raya dan kuih ke pejabat...jadi tidak sunyi sangat dan masih ada ‘feel’ Hari Raya. “Pernah juga sesetengah kami yang akan ke tempat kerja siap dengan berpakaian baju kurung dan samping, lepas habis berjalan Raya.” seloroh Encik Ismet lagi. “Sedih memang sedih tetapi kami sudah biasa kerana kami tahu ini tanggungjawab kami. Mujur tahun ini kami bertugas syif malam, jadi ada peluang untuk pergi solat Raya dan mengunjungi sanak-saudara lain pada sebelah siang. Kalau terpaksa bekerja syif pagi atau petang pada Hari Raya, kami akan memastikan kami memberitahu keluarga kami dan membuat perancangan yang sesuai. Kami bersyukur kerana keluarga kami semua faham akan pekerjaan kami ini.” – Encik Ismet Imran Chuma’ing, Juruteknik Kanan, Operasi Elektrik di Unit Penjana Bergerak SP Group. Read Translated Article, here.
SP Group Donates S$1.1 Million to KidSTART Singapore to Support Learning and Development Programmes for 2,000 More Childrenhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Donates-S-1.1-Million-to-KidSTART-Singapore-to-Support-Learning-and-Development-Programmes-for-2-000-More-Children
Media Release SP Group Donates S$1.1 Million to KidSTART Singapore to Support Learning and Development Programmes for 2,000 More Children New Green Adventures initiative to encourage sustainability literacy for KidSTART families Singapore, 2 March 2024 – SP Group (SP) announced its third year of partnership with KidSTART Singapore with a donation of S$1.1 million. KidSTART Singapore is a non-profit organisation supporting families in early childhood development. SP Group’s recent donation signifies its continued commitment to meet the learning and developmental needs of children from lower-income families. SP Group has donated a cumulative amount of S$3.2 million to KidSTART Singapore since 2021. The latest donation will benefit 2,000 more KidSTART children, offering these children access to educational resources such as digital devices, books and learning activities. The donation will also fund Green Adventures by KidSTART and SP Group, a new initiative which aims to introduce sustainability concepts and inculcates fun, green habits in children. Green Adventures by KidSTART and SP Group was launched today by Mr Masagos Zulkifli, Minister for Social and Family Development, Second Minister for Health & Minister-in-charge of Muslim Affairs. (Read his full speech here). The event launch was held at The Frontier Community Club in Jurong West Central and was attended by 400 KidSTART parents and children. The event featured an excerpt from the KidSTART Sea Adventures play and a variety of environmental-themed booths supported by KidSTART and SP Group volunteers, also known as SP Heart Workers. Families participated in learning activities such as making eco-enzymes and crafts using natural materials and simulating ocean clean-up efforts. Green Adventures by KidSTART and SP Group will immerse KidSTART families in outdoor adventures throughout the year, helping children learn about the different environmental factors that affect our world at large. These adventures will focus on three key themes, namely "Caring for the Sea”, “Caring for the Environment” and “Caring for Animals”.       Group CEO of SP Group, Mr Stanley Huang, said, “SP Group has journeyed with KidSTART Singapore to support children and their families through various stages of holistic growth and development. We started by ensuring that KidSTART children and families have access to quality learning tools and resources, continuity of programmes during the pandemic, and support for the improvement of literacy and reading habits in early childhood. In this third year of collaboration, we have progressed to making sustainability a way of life for KidSTART families, through Green Adventures. This is aligned with SP’s focus on empowering the community with reliable, sustainable solutions today and in the future.” Madam Rahayu Buang, Chief Executive Officer, KidSTART Singapore said, “With the launch of Green Adventures by KidSTART and SP Group, we are excited to provide KidSTART families with an innovative platform to introduce environmental literacy to children in a fun and engaging manner. We hope that Green Adventures by KidSTART and SP Group will not only nurture a sense of environmental stewardship among children but also strengthen parent-child bonds through shared learning experiences. Over the past years, SP Group has been an invaluable partner in enabling us to implement various initiatives aimed at providing comprehensive support to children and their families. We extend our heartfelt gratitude to SP Group for making Green Adventures by KidSTART and SP Group possible. Through this programme, we are empowering families to embrace sustainability and environmental consciousness, ensuring that every child receives a holistic start in life.” The new initiative is on top of existing forms of assistance that SP Group has been providing, including the provision of learning resources and IT tools for child developmental needs. In 2022, SP Group had earlier also supported the launch of the KidSTART Sea Adventures interactive play and KidSTART Stories to encourage early childhood literacy and equip parents with the necessary tools and skills to strengthen interactions with their children through storytelling and reading. In 2023, SP Group partnered KidSTART to present the Adventures with Andi play, which was attended by 850 KidSTART families.
Average-Water-Consumption--CuM-_Sep-24-to-Aug-25.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/Average-Water-Consumption--CuM-_Sep-24-to-Aug-25.xlsx
Consumption_Water Average consumption of Water (CuM) Premises Types Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 HDB 1-Room 8.3 7.9 8.1 7.8 7.8 7.8 7.2 7.8 7.8 8.1 7.8 8.1 HDB 2-Room 9.5 9.2 9.3 9.0 9.0 9.1 8.4 9.0 9.0 9.1 9.0 9.3 HDB 3-Room 12.5 12.2 12.2 12.0 11.9 12.0 11.2 12.0 12.0 12.1 11.8 12.2 HDB 4-Room 15.7 15.3 15.5 15.1 14.9 15.2 14.3 15.3 15.1 15.4 14.9 15.4 HDB 5-Room 17.1 16.7 17.0 16.4 16.1 16.7 15.8 16.8 16.5 16.8 16.2 16.9 HDB Executive 19.1 18.5 18.8 18.1 17.9 18.7 17.8 18.8 18.4 18.7 18.2 18.8 Apartment 13.8 13.8 13.8 13.3 12.8 13.0 12.7 13.7 13.5 13.4 12.8 13.3 Terrace 26.7 25.9 26.2 25.6 24.7 25.7 24.7 25.7 25.1 25.6 25.1 26.1 Semi-Detached 33.4 31.4 32.2 30.9 30.4 30.6 29.8 31.0 30.4 30.9 30.5 32.0 Bungalow 54.7 52.4 52.4 50.2 49.8 49.4 48.6 51.5 48.4 49.7 49.3 50.9
Grab teams up with SP Group to bring in 200 new electric cars from next yearhttps://www.spgroup.com.sg/dam/jcr:430152cd-7deb-4328-936e-3a781ece3173
Grab teams up with SP Group to bring in 200 new electric cars from next year ZHAKI ABDULLAH Ride-hailing firm Grab will bring in 200 new electric cars from next year, as part of a partnership with energy utilities provider SP Group. Grab said yesterday the new vehicles, which will hit the roads progressively from early next year, will be available through its rental arm GrabRentals. Under the partnership, Grab drivers will enjoy preferential rates at SP Group’s electric-vehicle charging stations and discounted parking when their cars are being charged. In June, SP Group announced that it would introduce a network of 500 fast-charging stations by 2020 to be placed in areas such as housing estates and business parks, with the first 30 to be set up by year-end. Grab said it would work with SP Group to study usage patterns of its electric vehicles to improve the accessibility and utilisation of charging stations. The Singapore-based ridehailing firm said more details regarding cost of charging, as well as the electric vehicle models to be used, will be available by the end of this year. It said, however, the cars will have a range of 400km per charge, which allows for a full day of driving on 40 minutes of charging. Mr Goh Chee Kiong, SP Group’s strategic development head, said the partnership with Grab will help “accelerate the wider adoption of EVs (electric vehicles) in Singapore and support the nation’s efforts to reduce our carbon footprint”. “With SP joining our consortium of EV partners, Grab is in a unique position to help drive a cleaner, greener Singapore by encouraging more of our drivers to adopt EVs,” said Grab Singapore head Lim Kell Jay. While fully electric cars are already available through Grab, their numbers are not known. Green vehicles have taken off recently, with the number of electric and plug-in hybrid cars here at 647 as of last month, up from 137 two years ago. ComfortDelGro introduced two fully electric Hyundai Ioniq cabs to its fleet last month as part of a one-year trial. azhaki@sph.com.sg
Low Voltage Cable Identification.pdfhttps://www.spgroup.com.sg/dam/jcr:ae9eb335-6639-4905-bd76-c9634d0f3e45/Low%20Voltage%20Cable%20Identification.pdf
Singapore Institute of Power and Gas Low Voltage Cable Identification Course Code: ECL13 OBJECTIVES Upon completion of this course, participants will be able to: • Gain the knowledge, practical skills and techniques of low voltage cable identification that are necessary for carry out LV cable works MAIN CONTENTS • Types of works that require cable identification – cable diversion, cable replacement, cable fault repair • Safety precautions to be taken while carrying out LV cable identification • Application of electro-magnetic induction theory • Methods of LV cable identification • Identification of wire ends • Continuity tests METHODOLOGY Lecture and Practical training TARGET AUDIENCE Engineers, technical officers and technicians who are working in the electricity utility industry COURSE DETAILS Course Duration / Time Assessment 1 day (7 hours) / 8:30am – 5:30pm Yes Certification SIPG Certificate of Completion 1 PDU by PE Board 2 - Course Fee before Funding $700 w/o GST $749 w GST Course Fee after Funding 3 $210 w/o GST $224.70 w GST Trainee is required to wear PPE during Practical session. PPE 4 Requirement PPE includes: Safety Shoes, Rubber Gloves, Fire Retardant Clothing (FRC) and Face Shield. CLICK TO REGISTER 1 Participants must attain at least 75% attendance rate and pass the assessment. 2 Applicable to Professional Engineers registered in Professional Engineers Board (PEB) only. 3 Funding grant is available for Singapore Citizens and Permanent Residents only. 4 PPE: Personal Protective Equipment Note: SIPG reserves the right to amend any details relating to the course without prior notice. Contact Us: training-institute@spgroup.com.sg or +65 6916 9730 Ver 02.20 Singapore Institute of Power and Gas COURSE FEE FUNDING Individual Pricing (% grant) w/o GST w GST Original Course Fee (0%) $700.00 $749.00 After Enhanced Training Support (70%) $210.00 $224.70 After SkillsFuture Mid-Career Enhance Subsidy (90%) $70.00 $84.70 After Workfare Training Support (WTS) Scheme (95%) $35.00 $49.70 After Enhanced Training Support for SMEs (ETSS) (90%) $70.00 $84.70 Note: For SkillsFuture Mid-career Enhance Subsidy, WTS Scheme and Enhanced Training Support for SMEs, the GST amount is the same as the GST calculated from the Enhanced Training Support (70%) funding. Type of Funding Enhanced Training Support Enhanced Training Support for SMEs (ETSS)* SkillsFuture Mid-Career Enhance Subsidy Workfare Training Support (WTS) Scheme Eligibility Criteria Funding Amount* 1. Singapore Citizens and Permanent Residents 2. Aged 21 years and above 2. Aged 40 years and above 1. Singapore Citizens only 3. Aged 35 years and above 4. Monthly income of less than S$1,900 70% 90% 90% 95% * Funding amount is based on full course fee. ^ Enhanced Training Support for SMEs (ETSS) 1. Organisation must be registered or incorporated in Singapore. 2. At least 30% local shareholding by Singapore Citizens or Singapore Permanent Residents. 3. Employment size of not more than 200 (at group level) or with annual sales turnover (at group level) of not more than $100 million. 4. Trainees must be hired in accordance with the Employment Act and fully sponsored by their employers for the course. Note: SIPG reserves the right to amend any details relating to the course without prior notice. Contact Us: training-institute@spgroup.com.sg or +65 6916 9730 Ver 02.20
Q1+2021+Tariff+Media+Release+(Clean).pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/e66f6da6-6adf-4fae-87fc-5752290b553f/Q1+2021+Tariff+Media+Release+(Clean).pdf?MOD=AJPERES&CVID=
Cents/kWh MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JANUARY TO 31 MARCH 2021 Singapore, 30 December 2020 – For the period from 1 January to 31 March 2021, electricity tariff (before 7% GST) will decrease by an average of 3.2% or 0.67 cent per kWh compared with the previous quarter. This is due to lower energy costs compared with the previous quarter. For households, the electricity tariff (before 7% GST) will decrease from 21.43 to 20.76 cents per kWh for 1 January to 31 March 2021. The average monthly electricity bill for families living in four-room HDB flats will decrease by $2.39 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). 30.00 Quarterly Household Electricity Tariff* 25.00 20.00 22.79 24.22 23.43 24.24 23.02 19.60 21.43 20.76 15.00 10.00 5.00 0.00 Apr - Jun 19 Jul - Sep 19 Oct - Dec 19 Jan - Mar 20 Apr - Jun 20 Jul - Sep 20 Oct - Dec 20 Jan - Mar 21 *before 7% GST SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs shown in Appendix 2 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP Group): This fee is reviewed annually. This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Group): This fee is reviewed annually. This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2021 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.9%) Network %) Costs (No Change) 5.44¢/kWh (26.2%) Energy Costs (Decrease by 0.67¢/kWh) 14.86¢/kWh (71.6%) ELECTRICITY TARIFFS FROM 1 JANUARY 2021 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Existing Tariff (without GST) New Tariff (without 7% GST) Appendix 2 New Tariff (with 7% GST) 21.43 20.76 22.21 21.43 20.76 22.21 8.90 8.90 9.52 Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh 13.35 13.35 14.28 18.63 17.88 19.13 11.67 11.20 11.98 0.59 0.59 0.63 8.90 8.90 9.52 13.35 13.35 14.28 18.41 17.66 18.90 11.66 11.19 11.97 0.59 0.59 0.63 7.87 7.87 8.42 11.81 11.81 12.64 17.54 16.81 17.99 11.57 11.11 11.89 0.48 0.48 0.51 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2021) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 136.36 29.22 28.31 (0.91) (3.1) HDB 2 Room 182.95 39.21 37.98 (1.23) (3.1) HDB 3 Room 261.41 56.02 54.27 (1.75) (3.1) HDB 4 Room 355.80 76.25 73.86 (2.39) (3.1) HDB 5 Room 412.01 88.29 85.53 (2.76) (3.1) HDB Executive 501.00 107.36 104.01 (3.35) (3.1) Apartment 519.63 111.36 107.88 (3.48) (3.1) Terrace 793.93 170.14 164.82 (5.32) (3.1) Semi-Detached 1,092.02 234.02 226.70 (7.32) (3.1) Bungalow 2,258.72 484.04 468.91 (15.13) (3.1) Average 398.58 85.41 82.74 (2.67) (3.1)
jcr:4dce2ae8-be29-4043-bdd3-1d134e8ab657https://www.spgroup.com.sg/dam/jcr:4dce2ae8-be29-4043-bdd3-1d134e8ab657
SP Group starts vehicle-to-grid technology trial � THU, JUL 08, 2021 - 9:24 PM | UPDATED THU, JUL 08, 2021 - 9:35 PM TAY PECK GEK � peckgek@sph.com.sg � @PeckGekBT Jimmy Khoo, chief executive of SP PowerGrid, with the V2G-capable Nissan LEAF and a V2G bi-directional charger that will be used in the Singapore trial. NATIONAL grid operator SP Group (SP) has started its trial of vehicle-to-grid (V2G) technology and has raised its investment in a V2G technology rm as Singapore progresses towards wider adoption of electric vehicles (EVs). The company aims to test the viability of tapping the energy stored in EVs in the trial to enhance the reliability of the grid, which will need to support more than 600,000 vehicles when Singapore phases out internal combustion engine vehicles by 2040, said SP in its media statement on Thursday. When charged, EVs store energy in their lithium-ion batteries, which serve as small energy storage systems that can transfer energy back to balance the power grid, such as when renewable energy sources such as solar power fluctuate due to weather conditions. If V2G technology is viable, owners of EVs can be paid for the use of their batteries when they are tapped to mitigate the intermittency problem in other energy sources. SP has stepped up its investment in the V2G technology rm The Mobility House (TMH), but did not provide the speci cs. SP only stated that TMH has a presence in Munich, Zurich and Belmont (in California) , and provides a non-proprietary software for integrating vehicle batteries into power grids using intelligent charging and storage solutions. SP is providing four V2G charging points at SP's premises for the trial, which will be completed in June 2022. V2G technology allows energy transfer between the batteries within an EV and the power grid, and so is more sophisticated than uni-directional charging of EVs.
SP_ST_327mm x 540mm_FPFC_FA (pathed).inddhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/133054b5-4a27-4111-a6bd-0879812d09d3/ConsolidatedET_Jan15.pdf?MOD=AJPERES&CVID=
• • • • W V • • • • • • • • W BERITA ELEKTRIK JIMATKAN TENAGA DI RUMAH Gunakan kelalang termos untuk menyimpan air panas Simpan makanan dalam bekas kedap udara sebelum menyimpannya di dalam peti ais Saya menyimpan air panas di dalam kelalang termos daripada menguna pot udara atau cerek elektrik. Makanan yang tidak bertutup membebaskan lembapan yang mengakibatkan kompresor peti ais menggunakan lebih banyak tenaga. Itulah sebabnya saya menyimpan makanan berlebihan di dalam bekas. Cuci pakaian pada beban optimum mesin basuh Matikan punca kuasa utama yang tersambung ke perkakasan elektrik Masih ada ruang dalam mesin basuh. Biar saya menggunakan ruang yang sepenuhnya untuk menjimatkan lebih banyak tenaga tanpa lampau beban. Saya menjimatkan sehingga 10 peratus daripada penggunaan tenaga saya apabila saya mematikan punca kuasa perkakas yang tidak digunakan. V TENAGA AMAT PENTING PENJIMATAN TENAGA DI RUMAH ON OFF KECEKAPAN TENAGA • Matikan semua punca kuasa yang tersambung ke perkakas elektrik apabila tidak digunakan • Laraskan termostat peti sejuk dan penyaman udara ke tetapan yang disyorkan • Guna perkakas elektrik yang mempunyai pengkadaran kecekapan tenaga yang tinggi PENJIMATAN TENAGA DALAM KALANGAN KOMUNITI • Singapore Power dan Penguasa Pasaran Tenaga telah melancarkan kempen penjimatan tenaga yang dipanggil “Wira Tenaga: Andalah Yang Berkuasa” (Energy Heroes: It’s Your Power!) yang akan meliputi pameran interaktif. Ia akan berkunjung ke sekolahsekolah di seluruh negara pada tahun 2015 MEMANTAU PENGGUNAAN ELEKTRIK ANDA • Daftar akaun talian di www.spservices.com.sg dan log masuk ke akaun anda melalui Portal Utiliti Saya (My Utilities Portal) • Lihat penggunaan elektrik anda selama 6 bulan yang lalu daripada carta yang ditunjukkan pada bil utiliti anda • Bandingkan penggunaan elektrik terbaru anda dengan jiran anda • Muat turun aplikasi mudah alih SP Services untuk mendapatkan lebih banyak petua tentang penjimatan tenaga Untuk mengatur kunjungan ke Pusat Kecekapan Kuasa Singapura (Singapore Power Electricity Efficiency Centre) atau mengatur supaya pameran “Energy Heroes: It’s Your Power!” mengunjungi sekolah anda, sila hubungi kami di: Telefon: 6378 8293 E-mel: eec@singaporepower.com.sg Untuk mendapatkan maklumat lanjut, sila layari www.singaporepower.com.sg
Residential Utilities Guide.pdfhttps://www.spgroup.com.sg/dam/jcr:70b9de32-e725-4e0b-be24-32ad023bfd55/%20Residential%20Utilities%20Guide.pdf
COME ONBOARD THE UTILITY JOURNEY! G U I DE B OOK OPENING YOUR RESIDENTIAL UTILITIES ACCOUNT GETTING STARTED UNDERSTANDING YOUR UTILITIES CLOSING YOUR ACCOUNT OPENING YOUR RESIDENTIAL UTILITIES ACCOUNT Who can apply? Only Singaporeans, PRs and foreigners with valid passes aged 18 years and above can apply Application You can open your utilities account through the following channels: Apply through SP Group website or SP App Download via the Apple Store or Google Play Store Apply at Customer Service Centre Please furnish the documents below: ✓ NRIC / FIN Card / Valid Pass / Passports ✓ Completed Application Form for Utilities Account Upon request, customers may be required to share with us the Proof of Ownership / Tenancy Please submit the required documents to our Customer Service Centre at 490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, S(310490) Security Deposit Security deposit will be billed in your first bill Type of Premises Singaporean or Permanent Resident GIRO Customers Non-GIRO Customers GIRO Customers Foreigners Non-GIRO Customers HDB 1 or 2 Rooms $40 $60 $80 $120 HDB 3, 4 or 5 Rooms $70 $100 $140 $200 HDB Executive/HUDC Flat/Condominium/ Private Apartment $100 $150 $200 $300 Terrace House /Semi-Detached House $150 $250 $300 $500 Bungalow/ Penthouse / Townhouse $250 $400 $500 $800 Turn-on Appointment Turn-on appointment is made during the application. Please allow a 1 week lead time from your application date for your turn-on appointment. A confirmation SMS and email will be sent to you by the next working day. An appointment letter will be sent to you at least 2 working days before your appointment date. For gas supply, please call City Energy at 1800 555 1661 to schedule a gas turn-on appointment after obtaining your account number from SP Services. Arranging for turn-on appointments BTO For HDB BTOs: No appointments are required for electricity and water supplies. For resale HDB and other residential properties: Safety inspection will be done on site before your supplies are turned on. Account holders or a representative must be present for turn-on appointments. GETTING STARTED There are two channels to manage your utility account SP App helps you to • View and pay bills • Manage and update your personal details • Track consumption • Receive notifications and alerts • Submit meter readings • Live chat • Find charging points for your electric vehicle SP Utilities Portal helps you to • View and pay bills • View current and historical utility consumption • Manage and update your personal details • Submit meter readings • Request for payment arrangements • Request for waiver of pink notices and late payment charges https://spgrp.sg/3VF5AsB What you will see in your bill Scan here to understand your utilities bill or visit this link: https://spgrp.sg/Utilities-Bill Paying your bill Pay your bills with eGIRO for that extra convenience and savings such as: Automated electronic payment service Convenient and paperless Hassle-free monthly payments No set-up fee Avoid pink notices or late payment penalties How to apply for eGIRO Apply for eGIRO through one of the following: • SP Utilities Portal • SP app Approval is instant. You may check the status of your eGIRO application either through the SP Utilities Portal or SP app. Other Payment Modes Payment by credit cards via the SP App DBS/UOB/OCBC Internet banking DBS/POSB/OCBC ATMs AXS stations 7-Eleven stores SP Group Customer Service Centre What to note • Pink notices are issued as a reminder when payments are not made by the due date. A fee of $0.55 (inclusive of GST) applies and will be reflected in the next bill. • If no payment is received after the reminder, a late payment charge of 1% will be imposed on any outstanding balance in the subsequent bill. Meter Reading Meter readings are taken once every 2 months. Readings are estimated on months when the meter is not read. Estimated readings are based on the usage of the past 2 actual readings. Any higher or lower estimation to your usage will be adjusted when your meters are next read. Type XXXX-XX 1P2W 10(100)A 230V, 50Hz CL-1 1000 imp/kWh CAL Phase kWh If you wish to be billed based on your actual usage every month, you may submit your reading on estimated months. Meter readings can be submitted 3 days before and up to 5 pm on the Scheduled Meter Reading date. The window period for submission of meter readings on a non-reading month is reflected on the previous month’s bill. Example: MAY JUNE JULY If your meters are read in May, the next reading month will be in July. Your June bill will be estimated based on the average consumption of your past 2 actual meter readings in the month of March and May. When the meters are next read in July, you will be billed the remaining consumption between the estimated reading month and the month the meter was read. Submission of Meter Reading SP App Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Receive alerts, reminders to submit your meter readings and much more! Important Note: This service is applicable for residential and commercial account under Personal Name. A SP Utilities Portal account is required to use this service. Please note that if there is more than 1 electricity meter, this service is not applicable. SP Utilities Portal Submit your reading online via the Utilities Portal and learn tips on how you can better manage your utility consumption Important Note: A SP Utilities Portal account is required to use this service. This service is applicable for residential and commercial account under Personal Name. Please note that if there is more than 1 electricity meter, this service is not applicable. Email Email a photo of your meter clearly showing the meter reading and meter number to customerreading@spgroup.com.sg This service is applicable for both residential and commercial accounts. Important Note: For meter reading submissions due on weekends and public holiday, kindly use the SP Utilities Portal or SP app modes. UNDERSTANDING YOUR UTILITIES Understanding Electricity Tariff Electricity tariffs are regulated by the Energy Market Authority (EMA) and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. There are four main cost components in the electricity tariff. Market Administration and Power System Operation Fee (reviewed annually) Payable to Energy Market Company and Power System Operator. Market Support Services Fee (reviewed annually) Payable to SP Services. Network Cost (reviewed annually) Payable to SP Power Assets. Energy Cost (adjusted quarterly) Payable to generation companies. About Open Electricity Market • It is not mandatory to switch to a retailer. • You do not have to close your account if you decide to switch. • You will still continue to enjoy U-save rebates. • If you decide to switch, your appointed retailer will work with SP Group in handling the account matters. • If your retailer is a partner of SP Group, you will receive 1 consolidated bill for electricity, gas and refuse. Otherwise, you will receive 1 bill from the retailer for electricity consumption and 1 bill from SP Group for water, gas and refuse. Scan to find out more CLOSING YOUR ACCOUNT ON OFF Ways to close your account SP Utilities Portal SP App Customer Service Centre www.spgroup.com.sg An online termination form can be submitted via the SP Utilities Portal or via the SP Group website. Customers can also choose to submit the online termination form on the SP App Submit the termination request during your visit to our Customer Service Centre. The Termination of Utilities Supply Forms are available at our service counters. What to note after closing your account The security deposit will be used to offset the final charges. Any credit balance will be refunded to your GIRO account or mailed to you by cheque between 4 – 6 weeks. GIRO arrangement will automatically be terminated after the final charges have been deducted from your GIRO account. Your gas supply will be terminated. City Energy charges a termination fee. For more information, please check with City Energy. Separate gas appliance disconnection fee will be charged if applicable.