SP Group starts vehicle-to-grid technology trial � THU, JUL 08, 2021 - 9:24 PM | UPDATED THU, JUL 08, 2021 - 9:35 PM TAY PECK GEK � peckgek@sph.com.sg � @PeckGekBT Jimmy Khoo, chief executive of SP PowerGrid, with the V2G-capable Nissan LEAF and a V2G bi-directional charger that will be used in the Singapore trial. NATIONAL grid operator SP Group (SP) has started its trial of vehicle-to-grid (V2G) technology and has raised its investment in a V2G technology rm as Singapore progresses towards wider adoption of electric vehicles (EVs). The company aims to test the viability of tapping the energy stored in EVs in the trial to enhance the reliability of the grid, which will need to support more than 600,000 vehicles when Singapore phases out internal combustion engine vehicles by 2040, said SP in its media statement on Thursday. When charged, EVs store energy in their lithium-ion batteries, which serve as small energy storage systems that can transfer energy back to balance the power grid, such as when renewable energy sources such as solar power fluctuate due to weather conditions. If V2G technology is viable, owners of EVs can be paid for the use of their batteries when they are tapped to mitigate the intermittency problem in other energy sources. SP has stepped up its investment in the V2G technology rm The Mobility House (TMH), but did not provide the speci cs. SP only stated that TMH has a presence in Munich, Zurich and Belmont (in California) , and provides a non-proprietary software for integrating vehicle batteries into power grids using intelligent charging and storage solutions. SP is providing four V2G charging points at SP's premises for the trial, which will be completed in June 2022. V2G technology allows energy transfer between the batteries within an EV and the power grid, and so is more sophisticated than uni-directional charging of EVs.

Advisory for Consumers Switching to Buy Electricity from the Wholesale Electricity Market Through SP Group 1. Switching is not compulsory. There is no deadline for switching, so take your time to understand your options before making a decision. 2. Switching to a retailer will not affect your electricity supply. SP Group will continue to operate the national power grid and deliver electricity to you. 3. If you switch to buy electricity from the Wholesale Electricity Market through SP Group, the electricity rate you pay is uncertain, as it will vary every half hour depending on the prevailing demand and supply situation in the wholesale electricity market. 4. Before you sign up with SP Group to buy electricity at the wholesale electricity price: • Read the Fact Sheet which summarises the key contractual terms. • Ask SP Group to explain the terms and conditions of the contract if you do not understand them. 5. For any dispute with SP Group, you can approach the Consumers Association of Singapore (CASE) for assistance. • Website: www.case.org.sg • Hotline: 6100 0315 (Operating hours: Mon to Fri, 9am to 5pm) Visit www.openelectricitymarket.sg or call 1800-233-8000 for more information Fact Sheet for Non-Standard Price Plan Note: 1) The Energy Market Authority (EMA) requires SP Group to provide you with this Fact Sheet before you enter into an Electricity Supply Contract with SP Group to buy electricity from the Wholesale Electricity Market at the wholesale electricity price. This Fact Sheet provides you with key information about the contract. 2) SP Group must answer any questions you have about this Fact Sheet. 3) Unless otherwise stated, all fees and charges stated in this Fact Sheet are inclusive of the Goods and Services Tax (GST). If there is any change to the GST rate during the contract duration, SP Group reserves the right to update the applicable fees and charges to be inclusive of the prevailing GST rate. A. General Information Name of Electricity Service Provider: SP Group Fact Sheet Version Date: 1 Jan 2023 B. Electricity Price Plan Information Name of Price Plan: Wholesale Electricity Price Type of Price Plan (see footnote 1): This is a Non-Standard Price Plan. The electricity rate to be paid by you is: Non-Standard The electricity rate will be determined based on the Uniform Singapore Energy Price (USEP) and other ancillary charges published by the Energy Market Company (www.emcsg.com) in accordance to the Market Support Services Code. The USEP is the half-hourly energy price in the Singapore Wholesale Electricity Market (SWEM). SP Group must clearly state any incentives (including the terms and conditions) that you will receive if you contract for the electricity price plan (see footnote 2): Not applicable Contract Duration: Automatic Renewal of Contract (see footnote 3): Not applicable The contract has no expiry date. To terminate the contract, simply contact SP Group directly. There will be no charge to terminate the contract. Advanced Meter Required (see footnote 4): No Direct Billing of Electricity Charges by SP Group (see footnote 5): Yes C. Additional Fees or Charges For Electricity Services One-Time Registration Fee: Nil Late Payment Charge: 1% of overdue amount Early Termination Charge (see footnote 6): Nil Any Other Fees and Charges (see footnote 8): 1 Security Deposit (see footnote 7): SP Group will require you to provide a security deposit, and this will be billed to your first bill. The below indicative charges are regulated and approved by the EMA, and will be included in your monthly electricity bill: List of Other Applicable Charges Rate (excl. GST) Rate (incl. 8% GST)* Vesting Contract Debit/Credit Vesting Contract Debit/Credit Variable Variable Transmission Charges for Low Tension Off Peak Period Charge $0.0462 per kWh $0.0499 per kWh Peak Period Charge $0.0594 per kWh $0.0642 per kWh Recurring Market Support Service Charges Meter Reading and Data Management $2.1800 per meter $2.3500 per meter Market Development and Systems Charge $0.0098 per kWh $0.0106 per kWh Retail Settlement Uplift $0.0015 per kWh $0.0016 per kWh *The figures may not reflect the full GST effect due to rounding Refer to www.openelectricitymarket.sg for the list of applicable charges. A one-time installation fee of $43.20 (incl. 8% GST) may be charged if you opt for a smart meter. D. Bundled Product or Services (see footnote 9) There are other products or services bundled with the electricity price plan: No If yes, SP Group should specify below what are the bundled products or services. You should discuss the details with SP Group such as the applicable fees and charges as well as the terms and conditions for accepting the bundled products or services: Not applicable E. Footnotes 1) Please note the differences between a Standard Price Plan and Non-Standard Price Plan. Standard Price Plan Electricity Rates • Inclusive of all applicable charges that vary according to the level of consumption. • Will not change throughout the contract duration. Other Fees and Charges • No recurring charges or fees throughout the contract duration. Non-Standard Price Plan • May not be inclusive of all applicable charges that vary according to the level of consumption. • May change in accordance with the terms and conditions of the contract. • May include recurring charges or fees throughout the contract duration. Contract Duration • 6, 12 or 24 months. • Not limited to 6, 12 or 24 months. Pricing Structure • Fixed Price. Pay a fixed rate (e.g. 20 cents/kWh) for electricity throughout the contract duration. • The electricity retailer may set its own pricing structure, while SP Group can only sell electricity at the USEP. OR • Discount Off the Regulated Tariff. Enjoy a discount off the prevailing regulated tariff (e.g. 5% off) throughout the contract duration. More Information • Visit the Price Comparison Tool at compare.openelectricitymarket.sg to compare the Standard Price Plans offered by different electricity retailers • Visit the electricity retailer’s or SP Group’s website to enquire on Non- Standard Price Plans. 2) SP Group is not allowed to offer any incentive. 3) This contract offered by SP Group has no contract expiry date. 2 4) An advanced meter is a digital meter capable of measuring your electricity consumption every half-hour. It is optional to install an advanced meter to measure your half-hourly electricity consumption unless the price plan you sign up for requires one. The Standard Price Plans do not require an advanced meter. 5) With direct billing, SP Group will bill you directly for electricity supply, and send you a separate bill for the other utilities (such as water and gas supply). 6) SP Group is not allowed to charge you a fee if you terminate the contract. 7) SP Group will require you to provide a security deposit, and this will be billed to your first bill. 8) SP Group will require you to pay other fees and charges, including the prevailing market-related charges. You may refer to www.openelectricitymarket.sg for more information on the market-related charges. 9) SP Group is not allowed to bundle the supply of electricity with other products and/or services. 3

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Next-Generation Solutions for Your Future Needs INNOVATION Today, cutting-edge energy solutions are closer to you than ever before, and within the reach of everyone in the community. In the heartlands, SP’s digital energy-saving solution, integrated with solar, battery storage and sensor monitoring capabilities, has enabled Bukit Panjang Community Club to reduce its energy consumption by 31 per cent. We partnered South West Community Development Council in an energy-saving challenge for residents, which reaped savings of 50,000 kWh – enough to power 160 three-room HDB flats for a month. More new technologies are being deployed to serve you better. South West CDC Mayor Low Yen Ling (in green), with Group CEO of SP, Wong Kim Yin (seated, extreme left) presenting a starter kit to residents to help them participate in the Power Savers-for-Charity@South West energy-saving challenge. SP Group's digital energy-saving solution helped Bukit Panjang Community Club reduce its energy consumption by 31 per cent. Together with seven other international utilities leaders, we have launched a global energy accelerator programme called Free Electrons. It supports start-ups developing solutions in areas such as clean energy, energy efficiency and mobility, digitisation, and on-demand customer services. SP Group, Energy Web Foundation and other global energy players are developing blockchain technologies that will enable greater integration of renewable energy sources on the electricity grid and lower transaction costs for customers. SP has partnered seven other international utilities to launch Free Electrons, the world’s first global energy accelerator, to nurture start-ups in creating next-generation customer solutions. We are partnering General Electric to develop Industrial Internet of Things capabilities and intelligent applications to enhance the reliability and efficiency of Singapore’s power network. With Siemens, we are creating a software platform for SP’s 24/7 control centres to enable more robust planning, surveillance and predictive maintenance of the electricity network, and technologies for new urban electricity microgrids which will incorporate renewable sources of energy. Similarly, the SP Centre of Excellence continues to invest in next-generation technologies for sustainable living. The SP Centre of Excellence signing Memoranda of Understanding with partners from 3M, GE Grid Solutions, IJENKO, Singapore Economic Development Board, NEC, Space-Time Insight and OMNETRIC Group. SP Group is supporting Singapore Polytechnic students with a S$1million sponsorship over five years to build solar cars to compete in the biennial World Solar Challenge. The latest edition of the car, SunSPEC5, was launched in July 2017. It features advanced solar and energy storage capabilities close to commercially viable vehicles. We are also offering SunSPEC polytechnic and university sponsorships for students who are part of the solar car team. They will secure jobs at SP Group with customised training and exposure in critical areas such as electricity and gas planning and operations. Through a S$1 million SP Group sponsorship, Singapore Polytechnic students are building solar cars and competing in the biennial World Solar Challenge in Australia. One of the electric vehicles in SP’s service fleet. TAGS YEAR IN REVIEW 2017INNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP.

Media Release Upgrading To Serve Customers Better Singapore, 24 April 2017 – SP Group is carrying out a scheduled system upgrade as part of continuous efforts to improve our service to customers. Our Customer Service Centres at PWC Building at Cross Street, HDB Hub at Toa Payoh and Woodlands Civic Centre will be closed on Saturday 29 April 2017. From 28 April, 3.00 pm, to 1 May 2017, transactions and e-services, such as bill payment and submission of meter readings, will not be available on the following platforms: SP Utilities portal (http://bit.ly/2na4TLh) My Power portal [https://www.mypower.com.sg] SP Utilities mobile app Customers can continue to pay their utilities bills by GIRO, and at SingPost Self-Service Automated Machines (SAMs), AXS Stations, AXS e-Station, AXS m-Station, NETS Self-Service Stations and DBS/POSB/OCBC ATMs. Customers can also make payment at all post offices and 7-11 convenience stores with their hardcopy bills. Customers who wish to submit their meter readings can do so via WhatsApp at 8482 8636. Full services will resume on Tuesday, 2 May, after the public holiday. We thank customers for their understanding and support and apologise for any inconvenience caused. For enquiries, customers can contact SP Group at 1800 222 2333 during office hours or email customersupport@spgroup.com.sg.

News Release Hyundai Motor Group Launches ‘E-mobility Pilot’ in Singapore with SP Group and Komoco Motors to Enhance EV Customer Experience Pilot program to offer real-time EV battery management solution, preventive maintenance, EV charging credits and V2V mobile charging for EV owners in Singapore EV owners to experience leading EV-integrated solutions from Hyundai Motor Group, SP Group, and Komoco Motors Program to identify the needs of EV owners to enhance customer value, and establish a robust EV ecosystem in Singapore A total of 50 long-range Hyundai IONIQ 5 will be involved in the pilot program SINGAPORE, September 25, 2021 – Hyundai Motor Group (the Group), in partnership with SP Group and Komoco Motors, announced the launch of an E-mobility pilot program in Singapore. The program aims to identify real-world customer concerns and requirements for enhancing customer value and experience and establishing a robust EV ecosystem in the city state. The E-mobility pilot plans to offer EV owners convenience, reliability, and peace of mind while driving an EV based on customers’ needs. The pilot will test a new business model - participants will subscribe to one of the three monthly subscription plans that integrate customer care services and EV-charging credits. A group of 50 participants, who were selected in July 2021, will experience long-range IONIQ 5 BEVs of Hyundai Motor Company for the next five years starting from September 2021. Through the Emobility platform, Hyundai Motor Group’s proprietary system developed for BEV maintenance and being operated jointly with program partners, drivers will be able to receive diverse services. SP Group, which operates Singapore’s largest fast-charging network, will provide customized EV charging solutions. On the E-mobility platform and the SP Utilities app, participants can seamlessly subscribe and pay for their chosen plan, locate the nearest charging point, charge and track the remaining charging credits. Under the program, subscribers can choose one of three charging credit plans - basic (60kWh/month), standard (180kWh/month), and premium (300kWh/month). In addition, pilot participants will be provided with in-vehicle air care products. Embiome, a Hyundai Motor affiliate that specializes in automotive products based on eco-friendly biotechnology, will offer eco-friendly coating and filters to maintain the vehicle’s internal clean air quality. “Hyundai Motor Group is strengthening partnerships with various partners in Singapore, not only to promote innovation in the overall value chain of the automobile industry but also to introduce new mobility solutions that accelerate future mobility,” said Hong Bum Jung, Chief Executive Officer of Hyundai Motor Group Innovation Center in Singapore (HMGICS). “Starting from the E-mobility pilot, we will create the diverse EV ecosystems that are designed by and built for Singapore.” SP Group Chief Executive Officer Mr. Stanley Huang said, “This strategic partnership is an important milestone for us to enable large-scale EV adoption through ensuring accessibility, convenience, and reliability for the EV community. The pilot will provide crucial driver insights to help us better understand and meet the needs of future EV adopters. This will allow us to design and develop EV infrastructure and smarter integrated solutions to support Singapore’s electrification journey.” Mr. Teo Hock Seng, Executive Chairman of Komoco Motors Pte Ltd, commented, “We are honored to be part of this strategic development, demonstrating to Singaporeans what an EV ownership journey could offer. With peace of mind after-sales support by a trained technical crew coupled with robust infrastructure and mobility solutions, I believe this exercise will be a good benchmark for those considering switching to full electric. We hope more people will join in this electric motion.” HMGICS, the Group’s open innovation lab for mobility research and development, will lead the pilot with the aim of revolutionizing the future mobility value chain. To that end, Hyundai is expanding its partnerships with SP Group to accelerate future mobility innovation. – End – About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. About Komoco Holdings Komoco Holdings Pte Ltd is a regional automotive group of companies that was established in 1986 with it base operation in Singapore. The Group has a strong retail distribution network of over ten points of sales for six leading brands in Singapore and China including Hyundai, Harley-Davidson, Jeep, Ferrari, Maserati and Alfa Romeo (China). The portfolio of brands provides a variety of options for the populace to luxury motorcycle and super car collectors. The Group has also been certified by the brand factories for their state-of-the-art AfterSales facilities. http://www.komoco.com.sg/#/home About Hyundai Motor Group Hyundai Motor Group is a global enterprise that has created a value chain based on mobility, steel, and construction, as well as logistics, finance, IT, and service. With about 250,000 employees worldwide, the Group's mobility brands include Hyundai, Kia, and Genesis. Armed with creative thinking, cooperative communication and the will to take on any challenges, we strive to create a better future for all. More information about Hyundai Motor Group, please see: www.hyundaimotorgroup.com

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Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next to Telok Ayer MRT station and within walking distance from Chinatown and Raffles Place MRT stations. Please refer to Annex A for details. 3. The last day of operation for our Customer Service Centre at TripleOne Somerset is Saturday 21 March 2015. 4. For customers’ convenience, we have two other Customer Service Centres located at Toa Payoh and Woodlands. Please refer to Annex B for the location of our Customer Service Centres. 5. Customers may also carry out their utility transactions via the following channels: Self-service kiosks located at all Customer Service Centres; SP Services’ customer service hotline at 1800 222 2333; SP Services’ website at www.spservices.com.sg; and SP Services mobile app (download from iTunes or Google Play Store). Issued by: Singapore Power Limited 10 PasirPanjang Road #03-01 Mapletree Business City Singapore 117438 Co. RegNo : 199406577N www.singaporepower.com.sg Annex A SP SERVICES’ CUSTOMER SERVICE CENTRE AT 8 CROSS STREET   Directions via MRT: Directly beside Telok Ayer MRT station via Exit C Approximately 6mins walk from Raffles Place MRT station via Exit F Approximately 8mins walk from Chinatown MRT station via Exit E Directions via bus: Bus stop opposite PWC Building: Bus 186 and 970 Annex B List of SP SERVICES’ CUSTOMER SERVICE CENTRES

THE STRAITS TIMES PUB joins scheme that will reward businesses for lowering electricity usage The new initiative is to reward businesses for lowering their electricity usage as part of efforts to help ease demand for energy on the power grid. PHOTO: PUB Ang Qing UPDATED APR 6, 2023, 8:57 PM SGT SINGAPORE - National water agency PUB will join a new initiative to reward businesses for lowering their electricity usage as part of efforts to help ease demand for energy on the power grid. On Thursday, PUB said it will join the Energy Market Authority’s (EMA) Demand Side Management Sandbox initiative for energy-intensive commercial and industrial firms. This will make it the first government agency to take part in the initiative, which comprises two programmes and runs until January 2025. PUB will partner national grid operator SP Group to participate in both programmes to cut energy usage during peak periods or when supply from renewable energy sources is not consistent. The first is the Demand Response programme, which incentivises companies to reduce their electricity demand voluntarily when wholesale electricity prices spike. The second, the Interruptible Load programme, rewards companies for reducing some electrical load during periods of tight power generation supply. When demand is well managed, said EMA in 2022, businesses and households are expected to benefit, paying lower electricity bills in the long run. PUB chief executive Goh Si Hou said the initiative aligns with the agency’s bid to raise energy efficiency in its operations. This is becoming more important, as more energy-intensive water sources like Newater and desalination are tapped to meet future growth in water demand. He said: “It will provide PUB with greater flexibility in managing energy demand, and allow us to achieve cost savings. At the same time, our participation will support the national effort for energy resilience, and bring system-level benefits to all users.” For a start, the Marina Raw Water Pumping Station at Kallang Basin will participate in the programmes, PUB said on Thursday. Each of the four pumps at the station can transfer 30 million gallons of water daily, and require about 1.3 megawatts of power, or the equivalent of powering about 110 four-room Housing Board flats, said PUB. The station transfers raw water from Marina Reservoir to Upper Peirce Reservoir to maintain optimal water levels in the reservoirs. Its daily energy consumption varies depending on the number of pumps in operation. A deal inked between SP and PUB on Wednesday will ensure that when the electricity load needs to be curtailed, SP will reduce or interrupt demand from its Marina Bay district cooling ice thermal energy storage systems and its partners, including PUB. Once on board, PUB will work closely with SP in the first few months to calibrate the daily operational process. EMA chief executive Ngiam Shih Chun said: “As we transform our energy sector to be more sustainable, it is also important that consumers are empowered to optimise and reduce their electricity consumption, in exchange for a share of the system-wide benefits. We encourage more consumers to come on board the programmes to enjoy these benefits.” Businesses that consume at least 100kW of electricity an hour are eligible for this initiative. The monthly energy consumption of a four-room HDB flat, for instance, is about 360kWh. Businesses will pay a penalty if they under-deliver on the electrical load they promised to reduce. As at the end of March, five buildings have registered for EMA’s Demand Response programme and eight buildings come under its Interruptible Load programme. In October 2022, an EMA spokesman said that if the initiative proves to be successful, it could be made permanent. � E-paper � Facebook � Instagram � Twitter � Youtube � LinkedIn � Podcasts � RSS Feed � Telegram � TikTok About Us Terms & Conditions Need help? Reach us here. Advertise with us Privacy Policy � Sign up for our daily newsletter Enter your e-mail Sign up More newsletters By registering, you agree to our T&C and Privacy Policy. MCI (P) 076/10/2022, MCI (P) 077/10/2022. Published by SPH Media Limited, Co. Regn. No. 202120748H. Copyright © 2023 SPH Media Limited. All rights reserved.

Media Release Singapore Power Golf Event Raised $367,000 For Needy Elderly $6.5 million channelled to Home Help Service through SP Heartware Fund Singapore, 5 October 2012 - Singapore Power, together with its business associates raised more than $367,000 in support of the Singapore Power (SP) Charity Golf 2012 which will be held at the Singapore Island Country Club on Friday, 5 October 2012 2. The SP Charity Golf is Singapore Power’s key community outreach event for the year. All donations from the event are channelled to the Singapore Power Heartware Fund which is dedicated to supporting Community Chest’s Home Help Service programmes. These programmes help the needy elderly in our community age with hope and dignity.by delivering critical care services to them in their homes. 3. Since the launch of the SP Heartware Fund in October 2005, Singapore Power has raised more than $6 million for Community Chest in support of Home Help Service programmes. Needy seniors who live alone and are unable to cater to their basic needs are the main beneficiaries of the programme which include daily meal deliveries, assistance with personal hygiene and laundry, and transport to medical appointments. 4. The needy elderly remain the focus of Singapore Power’s community outreach endeavours in view of Singapore’s ageing demography. By 2030, it is projected that there will be 117,000 seniors who are semi-ambulant or non-ambulant, i.e. more than 2.5 times that of today1 . 5. Mdm Yap Moi, 84, is one such recipient of the Home Help Service programme. Being frail and weak, Mdm Yap remains home-bound most of the time. Since 2008, Home Help Service has been stepping in to provide Mdm Yap, who lives alone, the much needed assistance to have a better quality of life. She receives hot meals daily and is provided with transportation and attendant services for her regular medical appointments. (Please see attached Annexes 1 & 2). 6. “With the kind and generous support of our business partners and staff, the 2,100 beneficiaries of the Home Help Service can continue to receive critical services such as meal delivery, assistance with daily living, and transport to medical care. The SP Heartware Fund makes it possible for them to age in their own homes and within their communities with grace and dignity,” said Mr Wong Kim Yin, Group Chief Executive Officer, Singapore Power. 7. One of the sponsors, Mr Fan Ke, Managing Director of Eastern Green Power Pte Ltd said, "The SP Heartware Fund is a worthy cause that helps the needy elderly in their activities of daily living. We are pleased to have been partnering Singapore Power for the past few years in raising funds for this cause, and we hope more companies will join us in service to the community." 1 COS speech by Minister Gan Kim Yong on Ministerial Committee on Ageing Initiatives (7 Mar 12) About the SP Heartware Fund The SP Heartware Fund was launched in October 2005 to help the needy elderly in the community lead better lives. About 2,100 needy elderly have benefitted to date. The SP Heartware Fund supports the operations of seven Home Help Service programmes. These programmes, operated by voluntary welfare organisations, are: Dorcas Home Care Service run by Presbyterian Community Services THK Home Help Service East and THK Home Help Service West run by Thye Hua Kwan Moral Charities Limited Sunlove Home Help Service run by Sunlove SWAMI Home Help Service run by Sunshine Welfare Action Mission Tembusu Home Help Service run by Sathya Sai Social Service TOUCH Home Care run by TOUCH Community Services Singapore Power underwrites all fund-raising costs for the SP Heartware Fund. Every dollar raised for the Fund goes to the seven Home Help Service programmes administered by the Community Chest. The Fund has also sponsored the purchase of vans and ambulances for the Home Help Service providers. THK Home Help Service East and THK Home Help Service West run by About Singapore Power Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. Over a million industrial, commercial and residential customers in Singapore benefit from SP’s world-class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost-effective worldwide. About Community Chest Community Chest raises funds on a yearly basis to meet the needs of the social service programmes we help support. Community Chest ensures that the fund-raising and other operating costs are kept to a minimum. As these costs are covered mainly by Tote Board and Singapore Pools (Private) Limited, every dollar raised by Community Chest will be made available to social service programmes under its care. Visit comchest.sg for more information. Issued by: Singapore Power Ltd                  10 Pasir Panjang Road #03-01                  Mapletree Business City Singapore 117438                  Co. Reg No : 199406577N                  www.singaporepower.com.sg Annex 1 Madam Yap Moi Age : 84 Beneficiary of Sunlove Home Help Service, under the care of Community Chest Widowed with no children, Mdm Yap lives alone in a one-room rental flat .She gets by on a modest allowance under the Public Assistance Scheme, Although her needs are simple, life has not been easy for her. Being frail and weak, Mdm Yap remains home-bound most of the time with only the radio as a companion. On the rare occasion when her health permits, she would take short walks in her neighbourhood. Sunlove Home Help Service – supported by the SP Heartware Fund, has been providing Mdm Yap with much needed assistance. Sunlove delivers hot meals to Mdm Yap everyday, and also provides transportation and escorts her for medical appointments. Annex 2 Miss Nirmala Sha Sha Age: 59 Beneficiary of Swami Home Help Service under the care of Community Chest Ms Nirmala suffers from Myotonic Dystrophy and other medical conditions. She suffered a heart attack and required permanent pacemaker insertion. Her siblings have similar health problems and her parents suffer from diabetes and hypertension. Miss Nirmala lives with her parents and one sister. She has rented out her own flat and manages the financial needs from its rental. Miss Nirmala used to ambulate slowly with a walking frame. Her condition has deteriorated. Now, she requires assistance in managing her activities of daily living. The family depends on a domestic helper to perform the household chores and help in their daily activities. Miss Nirmala has to go to three hospitals for her regular medical appointments. As she is unable to move around independently, she needs to use a wheel chair and requires a caregiver to accompany her to the hospital. Since 2008, Swami Home Help Service –supported by the SP Heartware Fund, has been helping Miss Nirmala by providing transport and attendant service to take her to the hospitals. Like Miss Nirmala, both her parents have also been receiving help from the Swami Home Help Service for their medical appointments.

EMA SPPG / SPS EMC Solar PV owner applies for wholesale (generation) licence or generation licence if facility is ≥ 1MWac or ≥ 10MWac respectively 6- 8 weeks EMA approves licence Licence Application Start of * Application All Solar PV owners to engage Licensed Electrical Worker (LEW) of an appropriate grade to be responsible for the electrical works associated with the solar PV system Appointed LEW to submit the required documents to SP Services (SPS) MP registration Register with EMC** Solar PV owner to submit softcopy form and supporting documents^ to EMC for MP registration (if applicable) after obtaining EMA licence Process for MP and facility registration with EMC LEW to install & test M1 AMI Generation meters (Not applicable for SGP) SPS process the application and send the acknowledgement to applicant and LEW via email 20 Business Days to effective date LEW to setup test transmission of data of M1 generation meters to PSO with 7 consecutive days of test data required PSO to evaluate Facility Registration Form for Intermittent Generation Facility (Solar PV) Distribution (Refer to Appendix 1) Disclaimer: LEWs and applicants shall ensure the accuracy and completeness of their submission. Otherwise, the application would be rejected and put back into the queue for reprocessing. Transmission (Refer to Appendix 2) EMC approves MP registration (if applicable) Solar PV owner to submit softcopy form and supporting documents^^ to EMC for CGF / GSF / PGSF / NEIGF registration EMC forwards Facility Registration Form for Intermittent Generation Facility (Solar PV) to PSO for approval No Comply with PSO technical requirements? Yes PSO issues approval of the Facility Registration Form for Intermittent Generation Facility (Solar PV) to solar PV owner & SPS/EMC EMC receives PSO’s approval of Facility Registration Form for Intermittent Generation Facility (Solar PV) Turn-On 30 Business Days to effective date COD & ECIS Registration Effective SPS to arrange with EMC for registration effective date (if applicable) EMC issues effective date and facility ID (where applicable) for CGF / GSF / PGSF/ NEIGF registration (EMC would issue effective date but not facility ID for NEIGF registration) Note: - - - Dotted arrows indicate correspondence between EMA, SP Group and EMC, which may be transparent to consumers. * Solar PV owners must register their facility if it is ≥ 1MWac but may register their < 1MWac facility if they wish to get paid. Facility registration can be either with SPS or EMC, based on the following: o Non-contestable Consumers (NCC) with embedded facility < 1MWac and Contestable Consumers (CC) with embedded facility < 10MWac can register their facility with SPS under the Simplified Credit Scheme (SCS) and Enhanced Central Intermediary Scheme (ECIS) respectively. Pls refer to https://www.ema.gov.sg/Renewable_Energy.aspx for more information. o NCCs cannot register their embedded facility with EMC. • If customer opts for no rebate, replacement of M2 Load Meters from Single-directional to Bi-directional meter is not required. Turn-on Pre-requisite: * PV application submissions to use the latest version of Application for Net Export Rebate form. ** Register with EMC for embedded facilities ≥ 10MWac, and for all standalone facilities. ^ Refer to Checklist of Supporting Documents Required (Section G) in Application form for MP Registration downloadable here ^^ Refer to Checklist of Supporting Documents Required (Section D/E/F) in the applicable Application form for CGF / GSF / PGSF / NEIGF registration downloadable here •Obtain the necessary Generation Licence and PSO Approval Document if facility is ≥ 1MWac •Connection Agreement in Checklist for CGF / GSF / NEIGF registration refers to: o HT & above consumers to approach SPS to sign Supplemental Agreement for PV installed at consumer’s premises. o Obtain Letter PV2 Oct 2024 Appendix 1: Solar PV - User Guide for Distribution Disclaimer: The successful progress into the next stage is contingent on the correctness and completeness of the submissions. SPPG / SPS Distribution LEW to submit PQ report (customer dependent) 10 Business Days SPS to issue Letter PV1 (Start of Technical evaluation) Embedded [LT < 1 MWAC] Embedded [LT ≥ 1MWac] Embedded [HT] Direct to Grid [HT and LT] * Residential & Non-Residential [≤ 45 kVA] Residential & Non-Residential [> 45kVA] LEW clears SP on the technical requirements, including PQ, generation capacity, site assessment and connection scheme assessment. LEW to submit CS5 application through e-Business Portal for replacement of M2 Load Meters from Single-directional to Bi-directional meter (4 Business Days) and turn-on inspection LEW to submit application through email to largeinstall@spgroup.com.sg for replacement of M2 Load Meters from Single-directional to Bi-directional meter (4 Business Days) and turn-on inspection SP issues Letter PV2 after PQ technical clearance once all documents are in order SP prepares and issues agreement Customer signs agreement SP issues Letter PV2 after PQ technical clearance once all documents are in order SP prepares and issues quotation and agreement Customer makes payment and signs agreement SPS process the application and send the PV turn-on appointment letter to LEW via email Within 10 Calendar Days Turn-on once inspection has passed SPS process the application and send the PV turn-on appointment letter to LEW via email Within 10 Calendar Days For Residential: Turn-on once inspection has passed For Non-Residential: Turn-on once LEW has verified that the system is in order LEW to submit application through email to largeinstall@spgroup.com.sg for replacement of M2 Load Meters from Single-directional to Bi-directional meter (4 Business Days) and turn-on inspection LEW to submit application through email to largeinstall@spgroup.com.sg for replacement of M2 Load Meters from Single-directional to Bi-directional meters and installation of summation meter (if required) for HT & above consumers on Summation Scheme (4 Business Days) and turn-on inspection Customer ensures site readiness prior to turn on LEW to submit application through email to largeinstall@spgroup.com.sg to arrange for turn-on inspection + SPS process the application and send the PV turn-on appointment letter to LEW via email SPS process the application and send the PV turn-on appointment letter to LEW via email Turn-on once LEW has verified that the system is in order *** Turn-on once LEW has verified that the system is in order Figure 1: Overview Process for Residential & Non-Residential Consumers with Solar PV Systems (Distribution) Note: • LEW may submit CS1 before PV is installed to expedite the turn-on process. •Documents must be in order, for SPS to process the PV application. •Turn-on appointment date is subjected to LEW’s availability and request. •Turn-on inspection by SPS Electrical Installation Testers in the presence of PV LEW is required for the installation with load less than 45kVA and residential installation with load more than 45kVA. • Solar PV owners must register their facility if it is ≥ 1MWac but may register their < 1MWac facility if they wish to get paid. Facility registration can be either with SPS or EMC, based on the following: o Non-contestable Consumers (NCC) with embedded facility < 1MWac and Contestable Consumers (CC) with embedded facility < 10MWac can register their facility with SPS under the Simplified Credit Treatment Scheme (SCT) and Enhanced Central Intermediary Scheme (ECIS) respectively. Pls refer to https://www.ema.gov.sg/Renewable_Energy.aspx for more information. o NCCs cannot register their embedded facility with EMC. • If customer opts for no rebate, replacement of M2 Load Meters from Single-directional to Bi-directional meter is not required. *** For PV ≥ 1MWac, SPPG will witness the commissioning of solar PV system on the scheduled Turn-On-Date for voltage level up to HT. (Applicable for ≥ 1MWac) • LEW to submit PV Commissioning report, SOTO and relevant documents to PVDN@spgroup.com.sg • Owner’s Engineer or Consultant to witness the site test for PV dynamic model (if applicable) and customer to submit revised model and update the simulation report (if any) as per Transmission Code. * Direct to Grid scheme is typically for metering scheme that does not support the installation of Solar PV System. Turn-on Pre-requisite: • PV application submissions to use the latest version of Application for Net Export Rebate form. + For Direct to Grid [HT and LT], o Customer needs to open a load account with SPS and submit the Opening Account Letter for the arrangement of turn-on. o LEW to ensure that private generation meters are fixed before arranging for turn on inspection. o LEW to ensure all private generation metering details are provided in the Net Export Rebate form. •Obtain the necessary Generation Licence and PSO Approval Document if facility is ≥ 1MWac •Connection Agreement in Checklist for CGF / GSF / NEIGF registration refers to: o HT & above consumers to approach SPS to sign Supplemental Agreement for PV installed at consumer’s premises. o Obtain Letter PV2 Oct 2024 Appendix 2: Solar PV - User Guide for Transmission Disclaimer: The successful progress into the next stage is contingent on the correctness and completeness of the submissions. SPPG / SPS Transmission Refer to the Transmission Code Table 4.1.4 on Time Schedule Business Days SPS to issue Letter PV1 (Start of Technical evaluation) • SPPG contact the applicant • Assess and clarify the application document • Perform power quality assessment 1MWac and above (aggregated capacity per intake)? Yes No • SPPG prepare and submit documents for PSO Endorsement after all documents in order • Dynamic model and simulation report as required by Transmission Code (if applicable) • PSO give approval (within 20 Business Days from date of SPPG submission) • PSO Endorsement is not required • Technical assessment conducted by SPPG after all documents in order 1. SPPG prepare draft Supplementary Agreement (SA) 2. SPPG complete power quality assessment if all documents in order 3. Step 1 & 2 can be done concurrently with PSO Endorsement 4. SPPG send SA to customer for comments 5. Finalize SA 6. Inform applicant that PSO Endorsement has been obtained (if applicable) • SPS issue SA to customer • Customer to sign SA SPS to review and prepare Letter PV2 for issuance to customer LEW to submit application through email to largeinstall@spgroup.com.sg for replacement of M2 Load Meters from Single-directional to Bi-directional meters and installation of summation meter (if required) for HT & above consumers on Summation Scheme (4 Business Days) and turn-on inspection SPS process the application and send the PV turn-on appointment letter to LEW via email Turn-on once LEW has verified that the system is in order Figure 2: Overview Process for Consumers with Solar PV Systems (Transmission) Note: •LEW may submit CS1 before PV is installed to expedite the turn-on process. •Documents must be in order, for SPS to process the PV application. •Turn-on appointment date is subjected to LEW’s availability and request. * Solar PV owners must register their facility if it is ≥ 1MWac but may register their < 1MWac facility if they wish to get paid. Facility registration can be either with SPS or EMC, based on the following: o Non-contestable Consumers (NCC) with embedded facility < 1MWac and Contestable Consumers (CC) with embedded facility < 10MWac can register their facility with SPS under the Simplified Credit Treatment Scheme (SCT) and Enhanced Central Intermediary Scheme (ECIS) respectively. Pls refer to https://www.ema.gov.sg/Renewable_Energy.aspx for more information. o NCCs cannot register their embedded facility with EMC. • If customer opts for no rebate, replacement of M2 Load Meters from Single-directional to Bi-directional meter is not required. • LEW to submit PV Commissioning report, COC and relevant documents to Maintenance Section in charge (EHVN, RN). • Owner’s Engineer or Consultant to witness the site test for PV dynamic model (if applicable) and customer to submit revised model and update the simulation report (if any) as per Transmission Code. Turn-on Pre-requisite: • PV application submissions to use the latest version of Application for Net Export Rebate form. •Obtain the necessary Generation Licence and PSO Approval Document if facility is ≥ 1MWac •Connection Agreement in Checklist for CGF / GSF / NEIGF registration refers to: o HT & above consumers to approach SPS to sign Supplemental Agreement for PV installed at consumer’s premises. o Obtain Letter PV2 Oct 2024

Singapore Institute of Power and Gas High Voltage Distribution Cable Identification, Spiking and Fault Location Course Code: ECL04 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Acquire practical skills and techniques on cable identification • Apply the right techniques for cable fault location while carrying out HV cable fault repair MAIN CONTENTS • Types of faults • Safety precautions to be taken while carrying out cable identification and fault location • Cable identification • Cable fault location test • Cable spiking METHODOLOGY Lecture and practical session TARGET AUDIENCE Engineering and technical staff who are required to carry out HV distribution cable identification, spiking and fault locating work COURSE DETAILS Duration : 14 hours Mode of Delivery : Face-to-Face Certification : SIPG Certificate of Completion PDU by PE Board : 14 Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Safety Shoes • Rubber Gloves • Fire Retardant Clothing (FRC) • Face Shield COURSE FEES Full Course Fee : S$1,700 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323

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