Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search Search Requirements and Implementation of Electric Vehicle Charging System.pdfhttps://www.spgroup.com.sg/dam/jcr:cd4c5e84-442f-4232-86df-00ae642530d7/Requirements%20and%20Implementation%20of%20Electric%20Vehicle%20Charging%20System.pdf Singapore Institute of Power and Gas Requirements and Implementation of Electric Vehicle Charging System Course Code: NEV03 COURSE OBJECTIVES This course refers to the Technical Reference for Electric Vehicle Charging System (TR 25-1:2022) Upon completion of this course, participants will be able to: • Explain the setup of an EV charging system • Highlight the EV charging system requirements stated in TR 25 • Understand the role and responsibilities of a Skilled Person and Equipment Specialist • Describe the procedures in installation, testing, and commissioning of EV charging systems MAIN CONTENTS • Setup of EV charging system o Components of EV Supply Equipment (EVSE) o Types and charging modes of EV charging system • EV charging system standard TR 25 o Classification and functions of EV charging system o Technical and safety requirements for EV charging system • Understand the role and responsibilities of Skilled Person and Equipment Specialist • Installation of EV charging system o Project planning and implementation o Technical and safety considerations • Testing and Commissioning of EV charging system o Tests and checks to be conducted o Documentation to be prepared METHODOLOGY Lecture and practical session TARGET AUDIENCE Engineering and technical staff involved in the installation, commissioning, operation and maintenance of EV charging stations COURSE DETAILS Duration : 7 hours Instructional Method : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : Pending Additional Requirement/s : NIL COURSE FEES Full Course Fee : S$700 (before GST) For Singapore Citizens/PR/LTVP+* : S$210 (before GST) For Singapore Citizens (40 years old and above) : S$70 (before GST) Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0523 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0523 Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search [20171024] The Business Times - SP Group To Build First Micro-Grid On Mainland Singaporehttps://www.spgroup.com.sg/dam/jcr:ac5aef69-67c6-4ec7-bd61-06980f6144fe [20171024] Lianhe Zaobao - SIT Will Build Micro-Grid To Reach Zero Emission Goalhttps://www.spgroup.com.sg/dam/jcr:6f349a5d-7063-4408-890c-b46c9aefff6a Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search [20171024] Lianhe Zaobao - SIT Will Build Micro-Grid To Reach Zero Emission Goalhttps://www.spgroup.com.sg/dam/jcr:6f349a5d-7063-4408-890c-b46c9aefff6a [20171024] The Business Times - SP Group To Build First Micro-Grid On Mainland Singaporehttps://www.spgroup.com.sg/dam/jcr:ac5aef69-67c6-4ec7-bd61-06980f6144fe Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search [20171024] The Business Times - SP Group To Build First Micro-Grid On Mainland Singaporehttps://www.spgroup.com.sg/dam/jcr:ac5aef69-67c6-4ec7-bd61-06980f6144fe [20171024] Lianhe Zaobao - SIT Will Build Micro-Grid To Reach Zero Emission Goalhttps://www.spgroup.com.sg/dam/jcr:6f349a5d-7063-4408-890c-b46c9aefff6a [20200901] The Business Times - SP Group partners CapitaLand JV to develop energy-saving solutions in Chinahttps://www.spgroup.com.sg/dam/jcr:776a42e9-9358-4556-b1f4-544957259bb1 SP Group partners CapitaLand JV to develop energy-saving solutions in China By Fiona Lam fiolam@sph.com.sg @FionaLamBT Singapore NATIONAL power grid operator SP Group and Sino-Singapore Guangzhou Knowledge City Investment and Development Co (GKC) will develop district cooling, heating and integrated energy solutions in China. These will help GKC’s greenfield master development, the China- Singapore Guangzhou Knowledge City (CSGKC), achieve energy savings. GKC is a joint-venture (JV) company established by CapitaLand and the Guangzhou Development District Administrative Committee. In a press statement on Monday, SP Group announced it had signed an agreement with GKC to set up a JV. This also marks SP Group’s foray into southern China. As part of the agreement, the two parties are working together to develop district cooling and heating solutions for the Knowledge Tower project at the Jiulong lake area, for a start. They will invest in, construct and operate these solutions centred on the smart micro-grids layout, said GKC’s chief executive officer (CEO) Chen Changxin. SP Group and GKC will also integrate sustainable energy solutions, such as distributed energy, energy storage, energy efficiency and energy management systems. These solutions could be extended to other projects in the Sino- Singapore International Technology Innovation Cooperation Demonstration Area within CSGKC, to provide energy and cost savings to more customers. “This will translate to a cleaner and more sustainable energy future for CSGKC and Guangzhou city,” SP Group said in the statement. The energy utilities group’s CEO Stanley Huang noted that its technology and operations at Raffles City Chongqing in China and the Marina Bay financial district in Singapore have helped customers achieve cost savings, and reduce energy consumption. At CapitaLand’s Raffles City Chongqing, SP Group operates its advanced energy-efficient cooling and heating system, which began operations in September last year. This has enabled the mixed-use complex to cut energy consumption by more than 40 per cent, compared to conventional chiller plants for buildings. SP Group also designed and has been operating the underground district cooling system at the Marina Bay financial district since 2006. GKC’s Mr Chen said that GKC is “an important platform for China- Singapore collaboration”. “It is a milestone for us to jointly establish a joint venture to develop the smart energy business,” he added. CapitaLand shares fell S$0.01 or 0.4 per cent to close at S$2.77 on Monday. jcr:a32caf26-0b63-4393-bdcc-b2ca61560ed2https://www.spgroup.com.sg/dam/jcr:a32caf26-0b63-4393-bdcc-b2ca61560ed2 ASEAN Business Global Enterprise SP Group, Frasers Property team up for green project in Vietnam industrial park Mia Pei Published Thu, Aug 24, 2023 · 4:17 pm Brandon Chia (second from left), managing director, sustainability energy solutions for South-east Asia and Australia, SP Group; and Lim Hua Tiong (third from left), CEO of Frasers Property Vietnam, at the MOU signing ceremony. PHOTO: SP GROUP Both parties have inked a memorandum of understanding (MOU), they said in a joint statement on Thursday (Aug 24). The partnership will help the Frasers Property-owned industrial park to accelerate the adoption of green energy solutions, enhance energy savings and reduce carbon emissions for all tenants. SP will design, invest, install, operate and maintain smart energy solutions for the industrial service centre at BDIP in the initial phase of the MOU. These include the installation of various green infrastructure, such as solar cells, electric-vehicle charging stations, as well as smart energy optimisation and management systems. SP and the property developer will then collaborate on a feasibility study to implement a green micro-grid for BDIP. This will accelerate its clean energy transition by easing access to renewable energy and providing greater power reliability and resilience for the tenants. BDIP is Frasers Property Vietnam’s first industrial park development in Vietnam, and the first phase is now at over 90 per cent occupancy. The park’s industrial service centre occupies 837 square metres. To maximise energy ef ciency and thermal comfort, SP will deploy smart building energy management systems, Green Energy Tech, which uses artificial intelligence to regulate the air-conditioning based on changes in occupancy and weather conditions. The parties expect to save up to 30 per cent on cooling energy and reduce carbon emissions by nearly 18 per cent. 2.-Business-Times-Online---SP-Group--Frasers-Property-team-up-for-green-project-in-Vietnam-Industrial-Park.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2023/2.-Business-Times-Online---SP-Group--Frasers-Property-team-up-for-green-project-in-Vietnam-Industrial-Park.pdf ASEAN Business Global Enterprise SP Group, Frasers Property team up for green project in Vietnam industrial park Mia Pei Published Thu, Aug 24, 2023 · 4:17 pm Brandon Chia (second from left), managing director, sustainability energy solutions for South-east Asia and Australia, SP Group; and Lim Hua Tiong (third from left), CEO of Frasers Property Vietnam, at the MOU signing ceremony. PHOTO: SP GROUP Both parties have inked a memorandum of understanding (MOU), they said in a joint statement on Thursday (Aug 24). The partnership will help the Frasers Property-owned industrial park to accelerate the adoption of green energy solutions, enhance energy savings and reduce carbon emissions for all tenants. SP will design, invest, install, operate and maintain smart energy solutions for the industrial service centre at BDIP in the initial phase of the MOU. These include the installation of various green infrastructure, such as solar cells, electric-vehicle charging stations, as well as smart energy optimisation and management systems. SP and the property developer will then collaborate on a feasibility study to implement a green micro-grid for BDIP. This will accelerate its clean energy transition by easing access to renewable energy and providing greater power reliability and resilience for the tenants. BDIP is Frasers Property Vietnam’s first industrial park development in Vietnam, and the first phase is now at over 90 per cent occupancy. The park’s industrial service centre occupies 837 square metres. To maximise energy ef ciency and thermal comfort, SP will deploy smart building energy management systems, Green Energy Tech, which uses artificial intelligence to regulate the air-conditioning based on changes in occupancy and weather conditions. The parties expect to save up to 30 per cent on cooling energy and reduce carbon emissions by nearly 18 per cent. Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/eye-on-the-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Eye on the Grid RELIABILITY Mr Tan Teck Wee, Head, Distribution Control & Customer Service (standing), with Principal Operation Officer Ghazali Bin Mohamed Rahim in the Distribution Control Centre. The ringing of Tan Teck Wee’s phone at 1.20am jolted him from his sleep. There was a blackout affecting several areas. In the 30 minutes that Teck Wee, head of SP Group’s Distribution Control & Customer Service, took to get to the control centre at Ayer Rajah, work was already under way to bring supply back up. As the central nervous system of Singapore’s power distribution network, red-coded alarms on the dashboard showed the affected locations. On one wall, screens displayed incident alerts, digital maps and data on energy demand from the 11,000 substations and over 27,000km of cables that make up Singapore’s electricity grid. With various teams working together, power was restored within a few minutes, and Teck Wee was soon on his way home. A 25-year SP veteran, Teck Wee is on standby 24/7. He oversees the work of 95 staff. Apart from the 15 staff who man the control centre around the clock, team members from the Electricity Service Centre receive calls from customers and mobilise officers to attend to supply disruption.  Emergency response makes up the bulk of his team’s work, even if most problems are solved before customers are impacted, explained Teck Wee, who trained as an electrical engineer. Most often, when the alarms go off, it takes less than a minute for the incoming data to be reviewed, a remote restoration attempted, or for supply to be re-routed. A service crew is also dispatched for a manual check. In a supply disruption, staff at the control centre will first try to restore supply through remotely switching to an alternate feed. If this is not possible, it will send out mobile generators to provide temporary power to customers. The team is supported by 20 standby officers deployed in five zones across Singapore. When activated, these standby teams examine and re-condition the substation equipment to rectify the issue.   Technology drives precise and prompt response. Through a combination of sensors, monitors, alarms, micro-processors and a communication network, the control centre team can quickly pinpoint and manage disturbances on the network. Artificial Intelligence helps engineers make faster decisions through diagnostics of incidents to identify causes and possible actions. Supply disruptions could occur for different reasons, such as roadworks which can damage cables, or accidents, says Teck Wee. A rogue snake or monitor lizard sneaking into an over-ground supply box could also cause an outage. Singapore's electricity network ranks top among major cities. Based on a benchmarking report, in 2017, customers in Singapore experienced an average of 0.19 minute of electricity interruption, compared to Osaka’s 5 minutes and London’s 16.70 minutes. Despite that, Teck Wee says every incident is taken seriously, and the teams look closely at ways to prevent it from occurring again. Keeping the nation’s grid going strong is a source of great pride. “Electricity affects quality of life in so many ways and it’s gratifying to know that we can play a part in upholding it for consumers, he said. — 15 May 2019 TAGS PEOPLE OF SPRELIABILITY YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability BusinessTimes#BT#25-08-2023#Default#1#BTS-005#4#ccihttps://www.spgroup.com.sg/dam/jcr:7e417dc9-a15c-46a2-9c21-6946ad67bc0a The Business Times | Friday, August 25, 2023 | C OMPANIES & MARKETS 5 SP Group, Frasers Property to jointly develop smart energy solutions in Vietnam industrial park Partnership will help the development to enhance energy savings and reduce carbon emissions for all tenants By Mia Pei yxmiap@sph.com.sg SP GROUP and Frasers Property will jointly develop and implement smart energy solutions at Binh Duong Industrial Park (BDIP) in Vietnam. Both parties have inked a memorandum of understanding (MOU), they said in a joint statement on Thursday (Aug 24). The partnership will help the Frasers Property-owned industrial park to accelerate the adoption of green energy solutions, enhance energy savings and reduce carbon emissions for all tenants. SP will design, invest, install, operate and maintain smart energy solutions for the industrial service centre at BDIP in the initial phase of the MOU. These include the installation of various green infrastructure, such as solar cells, electricvehicle charging stations, as well as smart energy optimisation and management systems. Binh Duong Industrial Park is Frasers Property Vietnam’s first industrial park development in Vietnam. SP and the property developer will then collaborate on a feasibility study to implement a green micro-grid for BDIP. This will accelerate its clean energy transition by easing access to renewable energy and providing greater power reliability and resilience for the tenants. BDIP is Frasers Property Vietnam’s first industrial park development in Vietnam, and the first phase is now at over 90 per cent occupancy. The park’s industrial service centre occupies 837 square metres. To maximise energy efficiency and thermal comfort, SP will deploy smart building energy management systems, Green Energy Tech, which uses artificial intelligence to regulate the air-conditioning based on changes in occupancy and weather conditions. The parties expect to save up to 30 per cent on cooling energy and reduce carbon emissions by nearly 18 per cent. Brandon Chia (second from left), MD, sustainability energy solutions for South-east Asia and Australia, SP Group; and Lim Hua Tiong (third from left), CEO of Frasers Property Vietnam, at the MOU signing ceremony. PHOTO: SP GROUP SP Group’s Integrated Energy Solutions to Power Rangsit University’s Green Energy Transformationhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-s-Integrated-Energy-Solutions-to-Power-Rangsit-University-s-Green-Energy-Transformation Media Release SP Group’s Integrated Energy Solutions to Power Rangsit University’s Green Energy Transformation Deployment of solar PV and energy storage system will enable the university to green up to 21 per cent of its total energy consumption by 2024. Further deployment of GETTM Control, a micro-climate building intelligence system, after the successful pilot at one building at the university campus achieved 40 per cent energy savings while improving occupant comfort by 14 per cent Singapore and Thailand, 15 November 2023 — Rangsit University (RSU) is set for green transformation at its main campus in Mueang Pathum Thani District, Greater Bangkok. SP Group (SP), a utilities group and sustainable energy solutions provider in Singapore and the Asia Pacific, is partnering RSU, a leading private university in Thailand, to transform this space into a smart, low-carbon campus. SP will deploy a comprehensive suite of integrated and sustainable energy solutions across the campus. These include solar photovoltaic (PV) deployment with a centralised energy management and storage system, and harnessing SP’s GETTM (Green Energy Tech) – a smart building intelligence system that maximises building energy efficiency and enhances occupant comfort. When completed in 2024, these solutions will enable the university to green up to 21 per cent of its total energy consumption and lower its carbon emissions by 1,400 tonnes annually. To further this green partnership, SP and RSU will conduct a feasibility study to implement more integrated sustainable energy solutions across the campus. These include a district cooling system to provide energy-efficient air-conditioning, increasing the scale of solar PV and energy storage systems deployment, and further expanding the integration of the GETTM suite of digital energy management tools that leverage smart insights to optimise energy efficiency, enhance occupant experience, and advance sustainability efforts. As part of the partnership, SP will install a 2-Megawatt Peak (MWp) of rooftop solar photovoltaic (PV) across nine buildings on the campus, and a floating solar PV system on one of the university’s ponds. To maximise the accessibility of solar energy across the campus, SP will also be installing an Energy Storage System (ESS) that enables on-demand supply of solar energy. The combined solar PV system is expected to generate 2,749 Megawatt-hour annually. When the system is completed, RSU’s Facility and Environmental Management Office (Building 13) will be 100 per cent powered by solar energy and will be the first building in a Thailand university campus to aim for net-zero status. SP will also expand its deployment of GETTM Control, a micro-climate building intelligence system that maximises energy-efficiency of the building’s air-conditioning, to two additional buildings – Building 12/1 and Building 11 – following a successful pilot deployment. Over a two-month period, the pilot helped to achieve 40 per cent energy savings for two levels on building 12/1 and Building 11 and improved occupant comfort by 14 per cent. The solution utilises Artificial Intelligence and Internet of Things to optimise and regulate air-conditioning, by taking into consideration factors like occupancy and ambient weather conditions to optimise air-flow to evenly cool areas. “Buildings like offices, factories, hospitals and university campuses have unique operational and energy demands. Our expertise in delivering customised, end-to-end integrated energy services will enable buildings to maximise the benefits of diverse energy resources, optimise efficiency and achieve significant environmental benefits including reduction of carbon emissions. We are very pleased to partner Rangsit University on its ambitious sustainability journey, and look forward to joining hands with more developments to drive the decarbonisation of Thailand’s urban built environment,” said Mr. Brandon Chia, Managing Director (Southeast Asia & Australia), Sustainable Energy Solutions, SP Group. “Climate change affects everyone, including educational institutions like us. There is an urgent need to enhance our buildings’ energy efficiency and develop sustainability goals to support Thailand’s targets of reducing the amount of greenhouse gas emissions,” said Associate Professor Dr. Thammasak Rujirayanyong, Assistant to the President for Building and Environment, Rangsit University. “We selected SP Group based on the efficacy of their track record, and they have impressed with their commitment and thoroughness. I hope that RSU’s successful implementation of SP’s integrated energy solutions will serve as an example for other education institutions to follow suit.” Rangsit University has set a target to become a smart, low carbon campus as part of its commitment to environmental stewardship and social responsibility, including carbon neutrality, sustainable infrastructure, and sustainable transportation. SP Group has been supporting the green energy transition of customers in Thailand since 2022. It has over 40MWp of solar projects in operation and under construction; and secured a pipeline of over 100MWp of other solar projects across Thailand. Key partners include Malee Group, Asia Composite Material, Compact International and SAICO, who have leveraged SP’s strong engineering expertise, regional experience, and operational excellence to embark on their green energy transition. SP recently announced its first district cooling project in Thailand, at Government Complex Centre Zone C, as part of its joint venture with Banpu NEXT. When completed in 2024, the district cooling system will operate a total cooling capacity of up to 14,000 Refrigeration Tons (RT) and enable the facility to save approximately 40 million baht (USD $1.12 million) per year on electricity costs, achieve 20 per cent in energy savings and reduce carbon emissions by up to 3,000 tonnes annually. ### About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, as well as sustainable energy solutions in Singapore, China, Thailand, and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial, and residential customers benefit from its world-class transmission, distribution, and market support services. These networks are amongst the most reliable and cost-effective worldwide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast-charging stations and digital energy solutions for customers in Singapore and the region. For more information, please visit www.spgroup.com.sg or follow us on Facebook at spgrp.sg/Facebook, LinkedIn at spgrp.sg/LinkedIn and Instagram at spgrp.sg/Instagram. SP Group Sustainability Review FY2020-2021https://www.spgroup.com.sg/dam/spgroup/pdf/energy-hub/sustainability/sp-group-sustainability-review-fy2020-2021.pdf Sustainability Review FY2020/2021 Scope of review This is the annual sustainability review published by SP Group (SP) for the financial year 1 April 2020 to 31 March 2021 (“FY20/21”). The scope of this review covers SP’s Singapore-based operations. Sustainability Strategy SP’s mission is to deliver reliable and efficient utilities services to enhance the economy and the quality of life of our customers. This mission is rooted in our core values of commitment, integrity, passion and teamwork. In FY20/21, we maintained our focus on upholding reliability while we charted new paths for the business with Strategy 2030, a 10-year roadmap to create a low carbon, smart energy Singapore and become the leading sustainable energy solutions player in Asia Pacific. Sustainability is central to achieving our mission and business objectives in a responsible and committed manner. As a leading energy utilities company, we have anchored our sustainability strategy on the United Nation’s Sustainable Development Goal (SDG) 7 to ensure access to reliable, sustainable and modern energy for all. In the past year, we have added SDG 9 to build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation. With this, the specific targets that the Group aims to support are grouped under the two focus areas of Clean and Smart Energy and Reliable and Sustainable Infrastructure. Clean and Smart Energy: SDG 7.1 – Universal Access to Modern Energy (Energy access) SDG 7.2 – Increase Global Percentage of Renewable Energy (Renewable Energy) SDG 7.3 – Double the Improvement in Energy Efficiency (Energy Efficiency) Reliable and Sustainable Infrastructure: SDG 9.1 – Develop Sustainable, Resilient and Inclusive Infrastructures (Reliable Infrastructure) SDG 9.4 – Update all Industries and Infrastructure for Sustainability (Sustainable Infrastructure) 2 We have also identified three material topics that support our actions towards the achievement of the targets of SDG 7 and SDG 9: 1) Network Reliability, 2) Innovation and 3) Customer Empowerment. Mission: Deliver reliable and efficient utilities services to enhance the economy and the quality of life NETWORK RELIABILITY Core Values: Commitment, Integrity, Passion, Teamwork CUSTOMER EMPOWERMENT RENEWABLE ENERGY ENERGY ACCESS 7 AFFORDABLE AND CLEAN ENERGY ENERGY EFFICIENCY RELIABLE INFRASTRUCTURE 9 INDUSTRY, INNOVATION AND INFRASTRUCTURE SUSTAINABLE INFRASTRUCTURE INNOVATION Creating a sustainable future We aspire to be a leading utilities company in a sustainable future. To achieve this, we invest in innovative technology and infrastructure to ensure that we continue to deliver energy to customers safely and reliably amidst an evolving energy landscape. The following strategic thrusts form the pillars to our future: 1. Upholding our position as a reliable and efficient grid operator With the proliferation of distributed and intermittent energy sources, we continue to invest in innovative technologies to integrate renewables to maintain grid stability and reliability. 2. Providing Sustainable Energy Solutions To create a low carbon, smart energy Singapore, we extend our efforts beyond our own operations to empower both residential, commercial and industrial customers to make changes to their daily habits and operations, with the aim of creating a larger impact. Innovative solutions such as district cooling, centralised cooling system solutions in new HDB towns and promoting electromobility are key to achieving this goal. 3. Be a leading Sustainable Energy Solutions player in Asia Pacific Leveraging our strengths and experience to enable a sustainable energy future for customers in Singapore, we are bringing our solutions and experiences to overseas markets such as China and Vietnam to benefit more customers in the region. 3 Integrating sustainable financing To deepen the integration of our sustainability ambitions within our financing strategy, we have recently established a Green Financing Framework 1 that is benchmarked against relevant international principles and guidelines. Under the Framework, the Group and its subsidiaries will be able to issue green financing instruments to finance and/or refinance eligible green projects in four categories, namely: 1) clean transportation, 2) energy efficiency projects, 3) renewable energy and 4) green buildings. This allows investors and lenders to have greater visibility on the use of proceeds and the positive environmental impact of the Group’s investments in sustainable energy solutions and projects that are funded by green financing instruments. FY20/21 environmental performance SP is committed to reducing the environmental impact of our business operations. Since 2019, we have undertaken annual data collection exercise to calculate the greenhouse gas (GHG) emissions from our business activities following the principles in the Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (revised edition) and GHG Protocol Scope 2 Guidance. Absolute, tonnesCO 2 e Intensity, kgCO 2 e/MWh sold Emissions FY19/20 FY20/21 FY19/20 FY20/21 Scope 1 25,966 21,098 0.54 0.45 Scope 2 375,987 2 383,846 7.83 8.17 The bulk of SP’s GHG emissions in Scope 2 resulted from the dissipated energy emissions from technical losses from the transmission system and distribution network in Singapore. While this emission is relatively stable and inherent in the operations of the network, SP Group is committed to identify opportunities to reduce the emissions from other key business activities. In the coming years, we will explore new technologies to help us develop our decarbonisation roadmap to reduce our emissions to meet our carbon reduction target. This roadmap will also include an identification of the climate-related risks and opportunities to help us plan for more sustainable and resilient operations into the future. With the launch of My Green Credits TM on the SP Utilities app, SP has pledged to cover 100 per cent of the electricity consumption at our Singapore headquarters with Renewable Energy Certificates (RECs) from October 2020 onwards. These actions are in support of the “30-30-30” target that was set to add at least 30 per cent value to our customers and reduce our carbon footprint by 30 per cent, by 2030. With FY18/19 as the baseline year where 1 SP’s Green Financing Framework can be accessed here: https://spgrp.sg/SPGreenFinancingFramework 2 Data restated after internal review 4 applicable, selected performance indicators are measured and tracked in relation to our material topics of network reliability, innovation and customer empowerment. In FY20/21, our System Average Interruption Duration Index (SAIDI) performance for electricity network recorded an all-time best of 0.15 minute, an improvement from 0.56 minute in the previous year. Commonly used as a reliability indicator by electricity companies, SAIDI measures the average outage duration experienced by each customer served. Our improvement reflects the continuous efforts we have put in place to ensure our customers are provided with reliable electricity supply. We have also facilitated the switch for 49 per cent of residential customers and 47 per cent of small business customers in the Open Electricity Market, enabling them to enjoy savings of 20 to 30 per cent off the regulated tariff. Customers also have the option of a non-standard price plan to buy electricity from the wholesale electricity market. SP’s low carbon initiatives such as district cooling, solar and electromobility have enabled customers to avoid more than 28,000 tonnesCO 2 e in FY20/21, equivalent to planting almost 1.4 million rain trees 3 or taking more than 6,000 cars off the road for a year 4 . Measuring this progress against the target of helping customers reduce their carbon footprint, these initiatives have achieved 18 per cent increase in the CO2 avoided since the baseline year of 2018. There was a slight reduction as compared to the previous year's reduction of 19 per cent due to a decrease in demand of the various sustainable energy solutions amidst the Covid-19 situation in Singapore last year. 3 One mature rain tree absorbs 0.0201 tonnesCO 2 a year - data from My Carbon Footprint study by South Pole 4 From US EPA Greenhouse Gas Equivalencies Calculator 5 Contributing to SDG 7 and 9 targets SDG Target by 2030 Material topic Our key contributions 7.1 Energy access Ensure universal access to affordable, reliable and modern energy services. Innovation Customer Empowerment • Increasing electric vehicle charging stations • Enabling access to the Open Electricity Market by empowering customers with options for electricity packages and to enjoy savings 7.2 Renewable energy Increase substantially the share of renewable energy in the global energy mix. Innovation • Deploying solar PV projects • Testing green hydrogen • Issuing and trading of Renewable Energy Certificates Customer Empowerment • Launch of My Green Credits TM on the SP Utilities app to enable households to match their electricity consumption with an equivalent amount of green energy produced 7.3 Energy efficiency Double the global rate of improvement in energy efficiency. Innovation Customer Empowerment • Deploying energy saving solutions like GET TM TenantCare • Deploying smart technology and SP Utilities app to access half-hourly electricity usage • Spreading environmental awareness through Eco-Boards, GreenUP and My Carbon Footprint • Deploying smart technologies for Tengah smart energy town 9.1 Reliable infrastructure Develop quality, reliable, sustainable, and resilient infrastructure, including regional and transborder infrastructure, to support economic development and human well-being, with a focus on affordable and equitable access for all. Network Reliability • Investing in network infrastructure upgrades • Deploying smart grid technologies • Developing Asset Health Digital Twin to monitor equipment health • Constructing the first large-scale underground substation in Southeast Asia to optimise space in land-scarce Singapore Innovation • Deploying district cooling and energy saving solutions • Developing urban micro-grid 9.4 Sustainable infrastructure Upgrade infrastructure and retrofit industries to make them sustainable, with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies and industrial processes, with all countries taking action in accordance with their respective capabilities. Network Reliability • Capacity upgrade for the Interconnector between Singapore and Peninsular Malaysia to support a regional grid energy import pilot • Recommissioning of Toh Tuck Gasholder • Developing Distributed Energy Resources Management System (DERMS) to enable the effective integration of renewables • Developing utility-scale energy storage system 6 Network Reliability Why this is material SP serves a large customer base of 1.6 million customers in Singapore, with a rising expectation of uninterrupted power and a high-quality maintenance framework. We invest in capabilities to uphold reliable, efficient power supply to households and businesses. Network reliability is mission critical to SP as we strive to deliver excellence in our service provision and operations and align to the identified targets under SDG 9. Management Approach Network maintenance Despite Singapore having one of the best electricity and gas network systems in the world, supply interruption is inevitable and may occur due to various reasons including network failure, damage by third parties, faulty equipment at customer sites or issues with the source of the supply. Operations run 24/7 at SP’s distribution control centre, the nerve centre of Singapore’s power grid to ensure supply reliability. Electricity network To minimise the possibility of supply interruption, SP follows a systematic regime of maintenance, timely replacement of ageing equipment and close monitoring of equipment performance. For example, our Asset Sensing and Analytics team monitors and checks the health of our network around the clock. Any anomalies detected will trigger a response for the team to carry out rectification works to ensure the continued well-being of the equipment. Our specialists keep a close eye on about 11,800 substations and over 28,000km of cables in the grid. They conduct regular health screening of all electrical assets on the network and recommend deeper investigations or treatment when necessary. 7 To enhance speed and accuracy in predicting anomalies, we have implemented online asset sensing and analysis for newly installed 230kV and 400kV cable joints, and for all 400kV, 230kV and new 66kV switchgears. We are in the process of doing the same for critical 22kV substation’s switchgear which will be completed by 2022. We also carry out physical monitoring every three to six months. This measures the electrical and acoustic signal and temperature of the equipment when the condition checks are being conducted. If a power failure occurs, we take four remediation actions to minimise the impact and downtime. 1. Remote switching When a power fault is detected, this first course of action disconnects the affected equipment from the network and reconnects it to an alternative supply source. Since 2019, we have implemented remote switching capabilities for all 6.6kV distribution networks substations, allowing for quicker restoration should a supply interruption occur. 2. Manual switching This is conducted when remote switching is unable to restore power supply. Power faults in low-voltage networks, such as damage to over ground boxes that are used to transmit electricity to customers, are usually resolved through manual switching. 3. Mobile generators These generators are immediately deployed when power faults are reported and are used to provide temporary electricity supply while the network issues are being resolved. 4. Cable jointing This is conducted when switching is unable to resolve the power fault and the mobile generators cannot access the substation where the fault has occurred. Gas network SP owns and operates the gas network that supplies gas to industrial, commercial and residential customers. The high pressure gas transmission system transports the main fuel source for Singapore’s power generation plants. An asset life cycle approach to asset management is adopted to manage risk and ensure that the gas network is developed, maintained and operated in a safe and reliable manner. The gas network is monitored round the clock in a system control centre. A supervisory control and data acquisition (SCADA) system is deployed on the transmission system to avail remote monitoring and operations capability, which enables us to respond immediately to incidents. When incidents occur, response is centrally managed to ensure that performance recovery is quick and directed, thus minimising disruption to customers. A key component we monitor closely is the network pressure. This is done by deploying pressure sensors across the entire transmission network. SP’s gas network operations team monitors the pressure readings to ensure that the network pressure at different nodes is maintained within an optimal range. To enhance the remote monitoring capability and productivity, we have developed a prototype machine learning solution based on Deep Learning autoencoders that can learn from a vast amount of historical data of transmission 8 pressure readings to detect deviations from the expected pressure levels and alert the operations team of any anomaly in the gas network. Regular inspections and maintenance are also conducted on our assets to maintain reliability. An asset renewal programme tracks asset performance and replaces deteriorating assets efficiently. Patrol and leak survey of the pipelines are conducted to detect third party activities and gas leaks respectively. Dedicated planning of assets, selection of materials, project management and strict testing requirements are conducted to maintain the integrity of the gas network. This enables us to uphold reliable and safe supply of gas to customers. Conducting regular checks to ensure optimal gas supply pressure for customers. International collaboration In ensuring a more secure, accessible and sustainable energy future, SP is an active member of several international and regional working groups to benchmark and share best practices on grid operations. As part of the International Utility Working Group, SP is one of the utilities companies in the 10 member countries that meet annually to address topics on grid reliability and security, integrating clean energy sources and meeting the digital needs of customers. Regionally, SP represents Singapore at the meetings of the Heads of ASEAN Power Utilities/Authorities (HAPUA). HAPUA’s key objectives include strengthening regional energy security through interconnection development and enhancing the quality and reliability of electricity supply system. SP is the Chair of the Working Group #3 that focuses on Distribution, Power Reliability and Quality. Initiatives Reliable Infrastructure – SDG 9.1 Investing in network infrastructure upgrades Planning and investing in network infrastructure upgrades are key to ensuring customers have reliable and safe access to electricity and gas. We have a long-term asset renewal strategy – based on the performance, condition and age of our equipment – to ensure that our electricity network remains resilient. As part of our accelerated gas mains renewal programme, we have replaced aging ductile iron pipelines with more durable polyethylene pipes. This significantly reduces the risk of gas leaks and improves gas safety. 9 To secure reliable and efficient electricity supply for Singapore in the longer term, we have built cross-island underground transmission cable tunnels. Besides enabling us to better plan for future network requirements, we can install, repair and replace aging assets efficiently, without digging up the roads, which may inconvenience the public. This ensures that Singapore continues to be equipped with optimal electricity supply infrastructure and maintains its position as having one of the best performing electricity networks in the world. Smart Grid Index We have developed the world’s first Smart Grid Index (SGI) to help utilities measure and advance in key dimensions of smart grid development. The SGI, which has received strong endorsement from industry experts and stakeholders, measures the smartness of power grids globally in seven key dimensions: 1) supply reliability; 2) monitoring and control; 3) data analytics; 4) integration of Distributed Energy Resources (DER); 5) green energy; 6) security, and 7) customer empowerment and satisfaction. The SGI allows utilities to understand their strengths and areas they can improve in. Today, the SGI measures and benchmarks grid smartness across 85 utilities from 37 countries/markets. In 2020, utilities in Asia Pacific nations made significant improvements in the rankings with an overall improvement by more than five percentage points from the score in 2019. Globally, there is increasing focus on data analytics, with an average of more than 11 percentage points growth. For further details on the benchmarking scores, please refer to https://www.spgroup.com.sg/sp-powergrid/overview/smart-grid-index In 2020, SP Group improved by almost 9 percentage points from the 2019 score, mainly in the areas of supply reliability and customer empowerment and satisfaction. This was due to its efforts to ensure near-zero downtime in network reliability, provide half-hourly electricity usage with smart meters and achieving higher customer satisfaction scores. Asset Health Digital Twin Harnessing the power of digitalisation, we are applying concepts of digital twin, using digital representation of physical assets to optimise maintenance and renewal, and enhance the reliability of our electricity network. This progressive development aims to put information about asset health and alerts at the fingertips of our officers, enabling them to respond swiftly according to asset conditions. This will strengthen our capabilities in failure prevention and enhance the reliability of the electricity network for our customers. Construction of large-scale underground substation The Group announced in early 2021 the construction of Southeast Asia’s first large-scale underground electrical substation in Labrador, to develop sustainable infrastructure and optimise space in land-scarce Singapore. As part of the Urban Redevelopment Authority’s underground Master Plan 2019, the 230kV Labrador underground substation is scheduled to be completed in 2024. It occupies a land-size of three-hectares, about the area of four football fields. To ensure maximum land optimisation, the land above it will be used for a 34-storey commercial development. 10 The underground substation at Labrador will be integrated with a 34-storey commercial building, as a part of the larger Greater Southern Waterfront. Building a substation underground would be more resource-intensive and require specialised engineering capabilities as compared to the usual above-ground substations. However, the long-term benefits of building substations underground outweigh the costs. In addition to optimising land resources for other purposes, underground substations have a lower risk of being exposed and damaged. This will enhance asset and network security. Sustainable Infrastructure - SDG 9.4 Interconnector between Singapore and Malaysia With the regional power grid identified as one of the ‘Four Switches” in the Singapore Energy Story for the next 50 years, SP is actively supporting the upgrade of infrastructure to tap on regional power grids for cleaner energy resources and further diversify Singapore’s energy supply. We have upgraded the previous two 250 megavolt amperes (MVA) interconnector undersea cables between Singapore and Peninsular Malaysia to a capacity of two 550 MVA in August 2020. With this upgrade, 100 megawatt (MW) of the Interconnector capacity could be set aside for the two-year trial import of electricity from Malaysia as announced in early 2021. Recommissioning of Toh Tuck Gasholder The Toh Tuck Gasholder is critical in managing the town gas supply pressure to consumers during peak hours. We have spent 24 months to enhance the gasholder and successfully recommissioned the gasholder in January 2021. The gasholder will contribute to gas pressure stability as well as cater for future demand. DERMS to enable effective integration of renewables To cater to potential demand for renewable energy sources and maintain reliability in a distributed energy landscape, we have piloted the Distributed Energy Resources Management System (DERMS) to manage the influx of solar photovoltaic, energy storage systems and electric vehicles connected to our electricity network. Through real-time monitoring and smart control capabilities, integration of these distributed energy resources can be optimised while ensuring the reliability of our electricity network. 11 Energy storage systems Energy Storage System (ESS) can be the key to managing intermittency from solar energy and other network applications. ESS provides quick response when solar installations are affected by cloud cover to reduce solar intermittency. In collaboration with the Energy Market Authority of Singapore and industry partners, we have led the deployment of the first-ever utility-scale ESS at a substation in Woodlands. Designed for local conditions, this will enable us to incorporate more renewables and other sustainable energy solutions into our electricity grid. Performance There are two key indicators that our industry measures when assessing performance on network reliability: 1) SAIDI, a system index of average duration of interruption in the power supply indicated in minutes per customers, and 2) System Average Interruption Frequency Index (SAIFI), a system index of average frequency of interruptions in the power supply. In FY2020/2021, our SAIDI for the electricity network improved by over 73 per cent. FY18/19 FY19/20 FY20/21 Electricity SAIDI (min) SAIFI 0.87 0.0307 0.56 0.0366 0.15 0.0073 Gas SAIDI (min) SAIFI 0.0932 0.0014 0.2637 0.0019 0.4223 0.0024 To ensure minimal service disruption to our gas network, we have been actively replacing aging ductile iron pipelines with more durable polyethylene pipes to improve our gas SAIFI and SAIDI performance. Future outlook To meet our “30-30-30” target to add at least 30 per cent value to our customers and reduce our carbon footprint by 30 per cent by 2030 and uphold supply reliability, we actively invest in infrastructure, technology and engineering capabilities. We continually look for innovative and cost-effective ways to do our work faster, better and more safely, and empower our staff with the knowledge they need to increase productivity and bring value to our customers and stakeholders. 12 Innovation Why this is material Singapore has pledged to reduce its Emissions Intensity by 36 per cent from 2005 levels by 2030. It has committed to enhance its nationally determined contribution (NDC) to the absolute peak emissions level of 65 million tonnes of carbon dioxide equivalent around 2030. By 2050, Singapore aims to halve the amount of emissions it produces from its 2030 peak, with the view to achieving net-zero emissions as soon as viable in the second half of the century. In putting the targets into action, the Government has announced the Singapore Green Plan 2030, a whole-of-nation movement, to advance Singapore’s national agenda on sustainable development. Innovation and new technologies are central to facilitating this transition. SP can be a key facilitator and enabler for this change. Our investments in climate friendly innovations will not only power a greener tomorrow for our business, but also benefit the entire ecosystem, including organisations and individuals trying to reduce their own footprint. Management Approach To keep at the forefront of new technologies, we tap on the global innovation ecosystem for exposure, test new solutions and build new capabilities to deliver value-added solutions to our customers. Involvement in Innovation Ecosystem We have been actively engaged in the global innovation ecosystem through initiatives such as the Free Electrons Global Energy Startup Programme. In partnership with eight other global utilities, SP invites promising energy-related start-ups to apply for the programme which runs annually. Into its fifth edition in 2021, Free Electrons has provided numerous opportunities for pilot projects, commercial deployments, investments, learning opportunities, and deals to date exceeding US$50 million. The Group invests in venture capital funds globally to access the innovation ecosystems and keep abreast of market and technology developments. Our venture capital funds provide SP with deal flow access to start-ups globally including Asia, USA and Europe. Through the innovation ecosystem, SP has been actively identifying relevant and promising technologies to run pilots. This approach allows us to trial and validate new technologies to build new capabilities in developing innovative solutions. Research and Development SP Group-NTU Joint Lab SP has embarked on S$30 million in research and education initiatives with Nanyang Technological University (NTU), Singapore, to enhance the resilience of Singapore’s electricity network, improve the reliability and efficiency 13 of supply to customers, and nurture experts for the energy sector. Under this collaboration, the SP Group-NTU Joint Lab is exploring energy-related projects in the areas of asset management and network operations. Located on the NTU Smart Campus, the joint lab will house 60 researchers, 85 undergraduates and postgraduate students, and serve as a training platform for SP’s engineers. The lab will conduct studies on equipment components and materials to gauge the equipment’s degradation and lifespan. This helps to optimise equipment maintenance and replacement and achieve network reliability in a cost and operationally effective manner. Researchers from SP and NTU will design and develop a unique scalable system – one of the first in the world – that can detect and pre-empt equipment fault by sensing electrical and sound anomalies within power distribution substations. The research will leverage Artificial Intelligence (AI) and machine learning to conduct comprehensive real-time monitoring and perform trend analysis to predict future network problems before they appear. Vehicle-to-Grid Technology To boost Singapore’s electric mobility capabilities, enabling its energy system to integrate more renewable energy, we are also exploring smart charging (V1G) and vehicle-to grid (V2G) feasibility in Singapore through a strategic investment in The Mobility House AG (TMH). Operating from Munich, Zurich and Belmont (California), TMH is a technology company that provides a software capable of integrating open charging stations through non-proprietary communication protocol. With its hardware-agnostic Charging and Energy Management system, ChargePilot, TMH created the basis for a uni- and bi-directional integration of EVs into the power grid. The collaboration between SP and TMH leads the way for V2G as an integral solution towards transport electrification, paving the way for a zero-emission future. With the Singapore government’s target to increase solar penetration to reach 2 GigaWattpeak (GWp) by 2030, integrating V2G technology into the national grid can be the key to managing the intermittency of renewables while maintaining grid stability and reliability. Initiatives Energy Access – SDG 7.1 Electric Vehicle (EV) Charging The switch to low-carbon EVs is seen as an increasingly viable route for the decarbonisation of the transportation sector globally. With our geographic size, economic landscape and existing infrastructure, Singapore is well placed to adopt green mobility, with SP driving this change. Over the past three years, SP has been partnering organisations to set up EV charging stations across the island, to support the nation’s target to build 60,000 electric vehicle charging points by 2030. As of end March 2021, the high-speed EV charging network increased to 340 points across 71 locations in Singapore. 14 EV drivers can locate our charging points – the largest public network in Singapore - easily via the SP Utilities app. Through the app, users can start and stop charging, and pay for the electricity used. Working with Chevron Singapore Pte. Ltd., which markets the Caltex TM brand, SP will be offering fast EV charging at selected Caltex service stations to provide on-the-go convenience to electric vehicle motorists. Identified Caltex service stations will be equipped with 50kW direct current (DC) fast chargers that can charge up an EV in as short as 30 minutes, versus a few hours required by the more commonly available alternating current (AC) chargers. One of the stations will have two 50kW SP's direct current (DC) fast charging points for electric vehicles (EVs). DC charging points that are designed to allow a compatible car to charge up to a speed of 100kW, provided only one car is utilising the charging points. The chargers will be installed by the second quarter of 2021 and will be incorporated on the SP Utilities app for ease of use. SP supports the development of electromobility in Singapore in line with the Government’s announcement to have all vehicles run on cleaner energy by 2040. In order to promote electromobility, SP has been collaborating with Goldbell and SMRT subsidiary Strides Transportation to extend our charging points to their customers. Assisting customers in their conversion to EVs is instrumental to wide scale adoption in Singapore. Renewable Energy – SDG 7.2 Solar PV SP is looking at ways to harness and deploy energy efficiently. The Group has installed solar photovoltaic (PV) panels at our headquarters and district offices and developed storage systems. This has enabled us to work with partners in the community and industrial customers to achieve similar sustainable outcomes. The Integrated Energy Solutions (IES) system includes features like the energy storage capabilities, energy sensors and a real-time digital platform to monitor, analyse and optimise energy usage. One such digital energy solution was developed at Sembcorp Marine’s Tuas Boulevard Yard’s steel fabrication facility to lower its carbon footprint. SP installed 4.5 MegaWattpeak (MWp) solar panels at the facility to provide up to 30 per cent of electricity consumed during peak load. 15 Renewable Energy Certificates (RECs) Platform SP has a one-stop digital Renewable Energy Certificates (REC) platform, the first such blockchain-powered CONVENIENCE marketplace in the world. This removes trading barriers, enabling both big and small customers to achieve their green targets seamlessly and securely. SP’s platform is also accredited by the International REC Standard Foundation as the first authorised local issuer of I-RECs in the Asia Pacific. This provides customers greater assurance of the CROSS BORDER SP REC Platform SAVINGS integrity of each I-REC issued in Singapore. EMPOWERMENT In early 2021, SP was presented with the inaugural Renewable Energy Markets TM Asia Award for smart energy solutions that expand clean energy access in Asia. SECURITY Energy efficiency – SDG 7.3 Smart Building Solutions SP actively explores new technologies to support the energy needs of buildings and districts. Our Green Energy Tech (GET TM ) is a suite of solutions that integrates different building systems and diverse data sources to create a seamless, sustainable energy management experience for our customers. Powered by EnergyTech, the Internet of things (IoT) and AI, GET TM enables building owners and facility managers to make smarter decisions that improve building performance, sustainability and occupant well-being. GET TM Control GET TM TenantCare Self-learning building intelligence that utilises AI and IoT to optimise and regulate air conditioning and maximise energy efficiency based on changes in occupancy and ambient weather conditions. This solution has been deployed at DBS Asia Hub at Changi Business Park since February 2020. Smart and automated tenant submetering solution that enables landlords and owners of offices, malls and campuses to efficiently manage utilities consumption in both tenant and common spaces. This project has been deployed at Changi Airport, HDB Connection One and the Nanyang Technological University Reliable Infrastructure - SDG 9.1 District Cooling and Energy Saving Solutions SP continues to operate the world’s largest underground district cooling system, located at Marina Bay. Here, chillers centrally produce chilled water during off-peak periods, store the chilled water using a thermal energy storage system, and supply the chilled water for air conditioning use at the buildings in the district. If renewable 16 energy that is used to power the chillers suddenly fluctuates, the lithium ion battery will immediately discharge energy to balance the supply, hence overcoming the challenge of inconsistent renewable energy in a cost-effective way. The system serves more than 20 developments in Marina Bay and is 40 per cent more efficient than conventional chillers. Urban Micro-Grid SP is working with Singapore Institute of Technology (SIT) to build Singapore’s first multi-energy urban micro-grid at the university’s campus in Punggol Digital District, with a long-term target to achieve zero-emission and ability to operate independently from the national grid in times of emergency. The micro-grid, specially designed for Singapore’s tropical climate, will integrate gas, electricity and thermal energy into a unified smart energy network through multiple phases of execution. It will enable SIT to tap green energy sources such as solar electricity, solar thermal and deploy energy storage technologies, micro-grid controller, smart metering and energy digital management system to optimise energy and reduce carbon emissions. Once achieved, the research and work done on the system can help SIT save energy and eliminate carbon emissions which is equivalent to removing close to 2,000 vehicles off the roads. As a distributed energy system, the micro-grid is designed to have the function to operate independently from the national grid in times of emergency. Insights from the research collaboration in the SIT@Punggol campus will help to develop innovative solutions to enable a more reliable and efficient energy system to meet Singapore’s future needs where customers can save energy and cost while enjoying a high quality, sustainable lifestyle. The collaboration will also facilitate future research and development in smart energy networks and will provide SIT students a platform to gain first-hand experience in honing engineering skills and expertise in micro-grids. The Group plans to work with SIT@Punggol to extend the research work in subsequent phases to study and develop more energy savings solution for campus applications. Performance SP’s low carbon initiatives have enabled our customers to avoid more than 28,000 tonnesCO 2 in FY20/21, equivalent to planting almost 1.4 million rain trees 5 or taking more than 6,000 cars off the road for a year 6 . Measuring this progress against the target of helping our customers reduce their carbon footprint, these initiatives have achieved 18 per cent increase in the CO2 avoided since the baseline year of 2018. Solar Panels – Renewable Energy For our customers, a total of 4.5 MWp of solar panels were installed as of end March 2021. Based on an average estimated generation yield in Singapore, the panels have helped the customers avoided more than 2,000 tonnesCO 2 e, equivalent to planting more than 100,000 rain trees or taking more than 450 vehicles off the road. 5 One mature rain tree absorbs 0.0201 tonnesCO 2 a year - data from My Carbon Footprint study by South Pole 6 From US EPA Greenhouse Gas Equivalencies Calculator 17 Across our premises, we have installed almost 1 MWp of solar panels to access renewable energy. Collectively, they have helped us to avoid close to 200 tonnesCO 2 e in FY20/21. District Cooling – Energy Efficiency 2020 was a pandemic year that saw a decrease in the electricity demand in the office buildings in Marina Bay area due to increased work-from-home arrangements. This resulted in the reduction of the carbon emissions avoidance as compared to the baseline year of 2018. However, the chillers within the district cooling plant were working more efficiently than previous years, with the efficiency factor improving by about two per cent since the baseline year. This reduces the electricity required to cool one refrigerant ton. Besides energy savings, the carbon emissions avoidance amounted to more than 20,000 tonnesCO 2 e, equivalent to planting more than 1 million rain trees and taking more than 4,500 cars off the road in FY20/21. Electric Vehicles – Clean Transportation With the 340 charging points across 71 locations in Singapore as of end March 2021, up from 200 points in 2019. Compared to the carbon emissions from a typical internal combustion engine vehicle, the electricity sold from the charging points helped EV customers avoid an estimated amount of more than 900 tonnesCO 2 e, increasing more than 23-fold compared to our baseline year of 2018. Internally, we have gradually converted our fleet of service vehicles from diesel engines to electric. As of March 2021, we have converted around 17 per cent of them to EVs, avoiding an estimated total of more than 75 tonnesCO 2 e since we started with the conversion. Future outlook We will continue our active investment in innovative technology to bring about greater grid reliability and more sustainable energy solutions to our customers. In line with our strategic focus towards 2030, we are leveraging our experience in Singapore to extend our low carbon, smart energy solutions to targeted countries in Asia Pacific for a more sustainable world. We have secured our second district cooling project at Guangzhou Knowledge City and have acquired a 40 per cent stake in Sino-French Energy Services Co. Ltd in Chongqing. In addition, we have signed MOUs with State Grid Shanghai and State Grid Chongqing to bring sustainable energy solutions to these cities. Recently, we have signed a joint venture agreement with Jinko Power to acquire and invest in renewable assets and develop integrated energy solutions in China. 18 Customer Empowerment Why this is material The transition towards a clean energy economy will largely be driven by end-user consumption. Given that SP provides electricity and gas transmission and distribution services to customers in Singapore, customer education and empowerment will support Singapore’s target to transition to a low-carbon future. Beyond this, education and empowerment of customers can result in energy and cost savings for our customers. Management Approach Our initiatives for the community and our customers are aligned with our mission – to improve quality of life and create sustainable solutions for the community, today and for future generations. Volunteerism is an integral part of the SP’s DNA. Our staff volunteers, known as SP Heart Workers, drive outreach activities for the vulnerable and underserved throughout the year. The SP Heartware Fund (the Fund), established in 2005, supports services for vulnerable seniors, in partnership with Community Chest. These include befriending, rehabilitation, counselling and caregiver support. SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations supported by the Fund. In partnership with Temasek, SP has contributed towards various initiatives to protect and keep Singapore safe during the COVID-19 pandemic last year. We were part of Temasek Foundation initiatives to provide free hand sanitiser and reusable face masks to all residents in Singapore. Our SP Heart Workers helped with distribution at a collection centre and our call centre managed these projects' public phone hotline. Empowerment through Technology To provide greater convenience to our customer base, we have embarked on a digital transformation journey. This has resulted in digital products that power internal business units and energy tech products that are available to our customers. With energy tech as a tool to drive sustainability, the primary goals are to 1) inform, 2) enable and 3) add value. 1) Inform – The aim is to educate and empower our customers by providing data, information and recommendations to help them make good decisions. 2) Enable – Our aim here is to provide our customers with the ability to carry out their decisions. This is done through selected methods such as allowing customers to take direct control over the settings of their SP products, using data and AI to provide recommendations and advices and using automation to provide faster, more accurate responses. 3) Add Value – We aim to provide economic value to our customers, in order to push our sustainability agenda. 19 Initiatives Energy Access – SDG 7.1 Open Electricity Market In supporting the Open Electricity Market where customers can choose to buy electricity from retailers, SP helps customers make the switch which can enable them to save between 20 to 30 per cent off the regulated tariff. To demonstrate our commitment, SP has rolled out a price comparison feature on the SP Utilities app, whereby customers can see all the various price plans at a glance. This makes it easier for customers to select price plans that best suit their consumption needs. Renewable energy – SDG 7.2 My Green Credits TM Expanding from SP’s experience in the management of its REC platform, a new feature, My Green Credits TM , was launched in October 2020 to provide everyone in Singapore with easy access to renewable energy. This feature aims to make it affordable and convenient for anyone in Singapore to match their electricity consumption with an equivalent amount of green energy produced by purchasing RECs in the form of “green credits”. Usually available in multiples of megawatt-hour (MWh), the RECs available for purchase from local and overseas projects on My Green Credits TM are broken down into kilowatt-hours (kWh) which makes them become more accessible to residential customers and individuals and offers the choice to “green” any amount from zero to 100 per cent of monthly electricity consumption. The purchase of these certificates drives the growth of renewable energy and allows customers to play their part in creating a low carbon, smart energy Singapore. Step 1: Click on My Green Credits TM on the SP Utilities App. Step 2: Select the preferred green project to support and the percentage of eletricity consumption to “green”. Step 3: Select payment method and complete the purchase. A unique Renewable Energy Certificate will be generated, stating the amount of carbon dioxide emissions you have avoided. Customer journey on My Green Credits TM for anyone who wishes to "green" their electricity consumption 20 Energy efficiency – SDG 7.3 Smart Technology SP is increasingly shifting its focus to use data science and AI to deliver efficient energy solutions to our customers. We refer to this as an “Energy Brain”. This Energy Brain uses intelligence gathered from a large volume of consumption data from both residential homes and business to provide our customers with data-driven solutions. 7 Beyond this, we are increasing our customer empowerment by installing smart electricity meters at all households, allowing residents to access their half-hourly electricity usage through our SP Utilities app. These advanced meters allow residents to gain a better picture of their consumption patterns, enabling them to implement reduction and efficiency measures in a meaningful manner. Environmental Awareness In March 2020, SP launched the enhanced Carbon Footprint calculator, called My Carbon Footprint. It enables everyone in Singapore to be more aware of the environmental impact of their daily actions. First launched in December 2019, the initial version allows users to view their carbon emissions resulting from their electricity consumption. The calculator that is available on the SP Utilities app allows everyone in Singapore to measure their environmental impact from their daily lifestyle choices according to their household profile, mode and duration of commute, frequency of holiday travel, spending habits and food consumption. To make it more accessible for users on laptops and tablets to access My Carbon Footprint, we have also designed and launched the web-based version of the calculator in August 2020. Similar to the app version, this web version allows users to easily calculate the size of their carbon footprint by answering a few simple questions. This is especially useful when used in a classroom setting for students to gain access to the calculator without having the need to download the SP Utilities app and registering for an account. As of end March 2021, across both platforms, we have completed almost 60,000 carbon footprint calculations for the users. SP has launched initiatives that allow customers to adopt a more sustainable lifestyle through their daily actions. GreenUP, found on the SP Utilities app, aims to educate and empower our customer base on the message of sustainability in a fun and interactive way. To date, users have completed over 2.9 million activities cumulatively since launch in September 2019. In 2020, we worked with more than 30 like-minded partners who came onboard the GreenUP sustainability programme to build various challenges to help the app users and the partners’ customers to start practising green habits like forgoing disposable cutlery when ordering food or bringing their own cups when buying coffee. 7 https://www.poweringthenation.sg/innovation/Data-science-and-AI-deliver-efficient-energy-solutions-to-customers 21 Tengah will be Singapore’s model of a digitally inter-connected smart energy town. Spotlight: Tengah – Singapore’s eco-friendly smart energy town Tengah, HDB’s 24th public housing estate is set to be the model showcase of a digitally inter-connected smart energy town where eco-innovations are deployed across HDB blocks and commercial and community facilities, to bring magnified benefits to residents and town operators. With the Singapore government’s plan to make every HDB estate an eco-town by 2030, SP aims to play a central role in enabling everyone to make conscious decisions to lower their carbon footprint and integrate sustainability into the everyday lives of Singaporeans. Centralised Cooling System Powered By The Sun At Tengah, residents can opt for central cooling or stick to conventional air conditioning. Centralised cooling is a smart, eco-friendly cooling technology that replaces inefficient conventional cooling methods. Modular chiller plants placed on top of the HDB roof tops will supply chilled water direct from the riser to the fan coil unit in the homes, replacing the need for the installation of condensers. With the usage of centralised cooling, Tengah can be 30 to 40 per cent more energy efficient than similar estates in Singapore. This is estimated to result in at least energy savings of 30GWh per year, which could power 6,300 four-room flats annually and remove 800,000m 3 of carbon from the air or equivalent to about having 400,000 cars off the road annually. To maximise the limited space available in Tengah, SP is deploying both conventional and vertical solar panels (known as building-integrated photovoltaics, BIPV). Tengah will likely have the largest aggregated installation of BIPV in Singapore when fully developed. 22 Sustainable Lifestyle App Residents will be able to live an eco-friendly and hassle-free lifestyle by using the MyTengah app. They will be able to understand their household utilities consumption, intelligently control their Centralised Cooling usage, browse and purchase energy efficient appliances, and many more. Convenient EV Charging Electric vehicle drivers will be well served by parking facilities all across Tengah having their parking lots equipped with EV charging points from SP. Drivers will be able to find stations, charge, and pay conveniently using the SP Utilties app. By 2030, 10 per cent of all parking lots in Tengah will be equipped with EV charging stations contributing towards the national goal of 60,000 EV charging points. Sustainability Displays Eco-Boards are digital displays to help residents be more aware of their block’s impact on the environment. Installed at the lift lobby, these boards will also provide residents with green tips to lower their electricity and water consumption and will encourage sustainable behaviour with utilities-saving competitions between blocks. Performance Customer Empowerment As of 31 March 2021, 49 per cent of households and 47 per cent of eligible businesses have switched to buying electricity from a retailer of their choice. They have since enjoyed savings of about 20 per cent to 30 per cent off the regulated tariff. Our customers can also opt for a non-standard price plan to buy electricity from the wholesale electricity market. Under this arrangement, the customer buys electricity at the wholesale electricity price which varies every half hour depending on the prevailing demand and supply situation in Singapore’s wholesale electricity market. Customers are empowered with their utility consumption data via the SP Utilities app. With more than 1.2 million app downloads, customers are submitting their meter readings, viewing their bills and paying directly via the SP 23 Utilities app. Customers can pay with all credit cards from over 380 banks and enjoy rebates and rewards offered by banking partners for utilities payment through the app. We have processed over 1 million unique transactions through the app since 2019, giving customers greater convenience. SP has also installed over 500,000 smart meters nationwide as of 31 March 2021 and intends to complete installation for all 1.4 million households by 2024. As of end March 2021, more than 3,500 Tengah households have signed up for the centralised cooling system, which could help homeowners save as much as 30 per cent in life cycle costs. SP Heart Workers preparing the items in the welcome and learning packs for the SP Kids at Heart launch in June 2021. Future outlook SP’s overarching goal is to empower everyone with the knowledge and tools to foster a sustainable future for all. We will continue to harness digital technology to provide our customers with the information and means to lower their electricity consumption and adopt a more sustainable lifestyle. We are also committed to giving back to the community while working towards our environmental goals, the Group will be doubling its annual funding to S$3 million for programmes and expanding its reach to help children, in addition to vulnerable seniors. Under the new SP Kids at Heart programme that was launched in June 2021, SP Group aims to support young children from low-income families in their learning journey. Kickstarting the initiative, SP Group is donating S$1 million to provide educational tools, books and toys in the form of learning and development packs for about 2,000 KidSTART children for a year. The funds will also enable these children to receive electronic devices such as tablets and internet routers to support their online engagement and learning during the pandemic. In addition, SP will provide grocery vouchers and other financial assistance packages including tools and equipment that enable a more conducive home learning environment. 24 Smart Building Solution by SP Group and 75F Helps Buildings Achieve More Than 30% Energy Savingshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Smart-Building-Solution-by-SP-Group-and-75F-Helps-Buildings-Achieve-More-Than-30--Energy-Savings Media Release Smart Building Solution by SP Group and 75F Helps Buildings Achieve More Than 30% Energy Savings Singapore, 5 December 2019 – SP Group (SP), a leading energy utilities group and 75F, a building intelligence solutions provider, are offering a micro-climate control solution that can save more than 30 per cent in energy consumption while improving occupant comfort. The solution uses applied Artificial Intelligence (A.I.) and Internet of Things (IoT) to reduce energy consumption in a building. It takes into consideration factors like occupancy and weather and optimises air-flow to evenly cool areas. SP partnered with 75F to customise and test the performance and viability of the solution for Singapore’s tropical environment. The solution was trialled for a year at Singapore Institute of Technology’s (SIT) campus at Dover, and the Mercatus Co-operative Limited’s corporate office at One Marina Boulevard in Raffles Place. Both locations achieved more than 30 per cent in energy savings, while improving comfort for occupants by ensuring that the indoor temperature, and air quality were optimal. With the validated outcomes, SP and 75F will offer the solution to customers in Singapore, China, Vietnam, Indonesia and Australia. Air-conditioning contributes 60 per cent of a building’s electricity consumption. With buildings consuming a third of Singapore’s total electricity consumption1 , this new solution will help Singapore reduce electricity consumption and support the goal of cutting national emissions intensity by 36 per cent below 2005 levels by 2030. Mr Brandon Chia, Head, Centre of Excellence, SP Group said: “SP Group has partnered with 75F on this micro-climate control solution that leverages A.I. and IoT. It enables customers to enjoy cooler comfort in buildings while lowering their carbon footprint. We look forward to developing more next-generation technologies to help customers in Singapore and the region save energy and cost.” The micro-climate control solution is a self-learning, intuitive building intelligence system that optimises and regulates air-conditioning in buildings to improve operational efficiency and occupant experience. The system’s central control unit divides large open spaces into smaller zones that balances the temperature, air flow, carbon dioxide (CO2) within each zone. It also optimises the air-conditioning operation by using the least amount of energy to achieve the required comfort. Gaurav Burman, APAC President, 75F said: “Both 75F and SP are committed to saving energy and reducing the carbon footprint of commercial buildings. The Asia Pacific market, especially Singapore, China, Vietnam, Indonesia and Australia, represent a huge opportunity given their economic growth, rising energy costs and the growing focus to improve occupant experience and operational efficiency. This partnership combines 75F’s award-winning technology with SP’s capabilities and track record in the region, allowing both companies to accelerate our growth.” SP’s partnership with 75F first started as part of SP’s Energy Advanced Research and Development (SPEAR) programme, under the SP Centre of Excellence (SP CoE). SP CoE is an initiative supported by the Singapore Economic Development Board (EDB), and drives the research, development, and integration of cutting-edge solutions and next-generation technologies for Singapore’s energy infrastructure network. -Ends- Notes to Editor: About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. About SP Centre of Excellence The SP Centre of Excellence (CoE) is an initiative by SP Group (SP) to drive the innovation and commercialisation of next-generation energy network technologies for the greater reliability and efficiency of Singapore’s infrastructure. Supported by the Singapore Economic Development Board, the CoE aims to establish SP as a thought leader in the utility industry forefront and build future-ready energy networks and resource capabilities. This allows SP to stay ahead of global trends such as the drive for smarter and greener performance, and to sustainably meet evolving customer needs About 75F 75F is an award-winning, IoT and Machine Learning company taking a fresh approach to HVAC, lighting and controls in commercial buildings. Founded in 2012, 75F offers data-driven, proactive, predictive building intelligence and controls. 75F is backed by investment groups including billionaire-led Breakthrough Energy Ventures and Oil & Gas Climate Initiative. 75F has delivered hundreds of energy-efficient, comfortable and healthy spaces to enthusiastic customers who rave about the results. 75F launched its operations in India in August 2016 and has been growing steadily since with companies such as Firstsource Solutions, Flipkart, Bennett-Coleman Group, Mercedes Benz, Mapletree, HP, Shell, Smartworks and other leading brands in India, joining US customers such as HOM Furniture, Border Foods, Magnet 360, Rockler and Yoga Fit. 1 Source: The Building and Construction Authority (BCA) Super Low Energy Technology Roadmap Report [20191205] Media Release -Smart building solution by SP Group and 75Fhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ebe350f-4d2e-414a-91f3-a649a1931589/%5B20191205%5D+Media+Release+-Smart+building+solution+by+SP+Group+and+75F.pdf?MOD=AJPERES News Release SMART BUILDING SOLUTION BY SP GROUP AND 75F HELPS BUILDINGS ACHIEVE MORE THAN 30% ENERGY SAVINGS Singapore, 5 December 2019 – SP Group (SP), a leading energy utilities group and 75F, a building intelligence solutions provider, are offering a micro-climate control solution that can save more than 30 per cent in energy consumption while improving occupant comfort. The solution uses applied Artificial Intelligence (A.I.) and Internet of Things (IoT) to reduce energy consumption in a building. It takes into consideration factors like occupancy and weather and optimises air-flow to evenly cool areas. SP partnered with 75F to customise and test the performance and viability of the solution for Singapore’s tropical environment. The solution was trialled for a year at Singapore Institute of Technology’s (SIT) campus at Dover, and the Mercatus Co-operative Limited’s corporate office at One Marina Boulevard in Raffles Place. Both locations achieved more than 30 per cent in energy savings, while improving comfort for occupants by ensuring that the indoor temperature, and air quality were optimal. With the validated outcomes, SP and 75F will offer the solution to customers in Singapore, China, Vietnam, Indonesia and Australia. Air-conditioning contributes 60 per cent of a building’s electricity consumption. With buildings consuming a third of Singapore’s total electricity consumption 1 , this new solution will help Singapore reduce electricity consumption and support the goal of cutting national emissions intensity by 36 per cent below 2005 levels by 2030. Mr Brandon Chia, Head, Centre of Excellence, SP Group said: “SP Group has partnered with 75F on this micro-climate control solution that leverages A.I. and IoT. It enables customers to enjoy cooler comfort in buildings while lowering their carbon footprint. We look forward to developing more next-generation technologies to help customers in Singapore and the region save energy and cost.” The micro-climate control solution is a self-learning, intuitive building intelligence system that optimises and regulates air-conditioning in buildings to improve operational efficiency and occupant experience. The system’s central control unit divides large open spaces into smaller 1 Source: The Building and Construction Authority (BCA) Super Low Energy Technology Roadmap Report 1 zones that balances the temperature, air flow, carbon dioxide (CO 2) within each zone. It also optimises the air-conditioning operation by using the least amount of energy to achieve the required comfort. Gaurav Burman, APAC President, 75F said: “Both 75F and SP are committed to saving energy and reducing the carbon footprint of commercial buildings. The Asia Pacific market, especially Singapore, China, Vietnam, Indonesia and Australia, represent a huge opportunity given their economic growth, rising energy costs and the growing focus to improve occupant experience and operational efficiency. This partnership combines 75F’s award-winning technology with SP’s capabilities and track record in the region, allowing both companies to accelerate our growth.” SP’s partnership with 75F first started as part of SP’s Energy Advanced Research and Development (SPEAR) programme, under the SP Centre of Excellence (SP CoE). SP CoE is an initiative supported by the Singapore Economic Development Board (EDB), and drives the research, development, and integration of cutting-edge solutions and next-generation technologies for Singapore’s energy infrastructure network. -Ends- Notes to Editor: About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. 2 About SP Centre of Excellence The SP Centre of Excellence (CoE) is an initiative by SP Group (SP) to drive the innovation and commercialisation of next-generation energy network technologies for the greater reliability and efficiency of Singapore’s infrastructure. Supported by the Singapore Economic Development Board, the CoE aims to establish SP as a thought leader in the utility industry forefront and build future-ready energy networks and resource capabilities. This allows SP to stay ahead of global trends such as the drive for smarter and greener performance, and to sustainably meet evolving customer needs. About 75F 75F is an award-winning, IoT and Machine Learning company taking a fresh approach to HVAC, lighting and controls in commercial buildings. Founded in 2012, 75F offers data-driven, proactive, predictive building intelligence and controls. 75F is backed by investment groups including billionaire-led Breakthrough Energy Ventures and Oil & Gas Climate Initiative. 75F has delivered hundreds of energy-efficient, comfortable and healthy spaces to enthusiastic customers who rave about the results. 75F launched its operations in India in August 2016 and has been growing steadily since with companies such as Firstsource Solutions, Flipkart, Bennett-Coleman Group, Mercedes Benz, Mapletree, HP, Shell, Smartworks and other leading brands in India, joining US customers such as HOM Furniture, Border Foods, Magnet 360, Rockler and Yoga Fit. 3 SP Group Partners Frasers Property Vietnam To Bring Integrated Smart, Clean Energy Solutions To Binh Duong Industrial Parkhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Partners-Frasers-Property-Vietnam-To-Bring-Integrated-Smart--Clean-Energy-Solutions-To-Binh-Duong-Industrial-Park News Release SP Group Partners Frasers Property Vietnam To Bring Integrated Smart, Clean Energy Solutions To Binh Duong Industrial Park Strategic partnership will elevate sustainable industrial real estate in Vietnam Smart and clean energy initiatives will benefit industrial tenants of Binh Duong Industrial Park with greater power reliability and resilience, lower operating costs and reduced carbon footprint Ho Chi Minh & Singapore, 24 August 2023 – SP Group (SP), A leading energy utilities group and sustainable energy solutions provider in Singapore and Asia Pacific and Frasers Property Vietnam (FPV), one of Vietnam’s leading diversified property developers, have signed a Memorandum of Understanding (MoU) to jointly develop and implement integrated smart energy solutions at FPV’s Binh Duong Industrial Park (BDIP). This partnership will help the industrial park accelerate the adoption of green energy solutions, enable energy savings and carbon emissions reduction for all tenants. In the initial phase, SP will design, invest, install, operate, and maintain integrated smart energy solutions for BDIP’s Industrial Service Centre (ISC). This includes the installation of solar photovoltaics for renewable energy, digital building solutions, electric vehicle charging, and smart energy optimisation and management systems. Subsequently, SP and FPV will collaborate on a feasibility study to implement a green micro-grid for BDIP that will accelerate the clean energy transition for the industrial park, facilitate access to renewable energy and will provide greater power reliability and resilience for tenants. The 837sqm ISC will cater to the business and social requirements of all BDIP tenants with shared facilities including meeting rooms, outdoor sport & recreational facilities, F&B options, and open green spaces. To regulate the ISC’s indoor environment balancing energy efficiency with users’ thermal comfort and wellbeing, SP will deploy its suite of smart building energy management solutions – Green Energy Tech (GETTM). A key innovative solution is GETTM Control, a self-learning building intelligence system that utilises artificial intelligence (A.I.) and Internet of Things (IoT) to optimise and regulate air-conditioning based on changes in occupancy and ambient weather conditions. Expected to potentially save up to 30 per cent on cooling energy and reduce carbon emissions by close to 18 per cent, the micro-climate control system utilises sensors and smart dampers to ensure cool air is sent to where it is needed. This enhances the well-being and thermal comfort for occupants while maximising energy and operational efficiency. Mr. Brandon Chia, Managing Director, Sustainability Energy Solutions, Southeast Asia and Australia, SP Group, said, "Our collaboration with Frasers Property Vietnam underscores our goal of empowering the sustainability ambitions of industrial parks and contributing to the net-zero targets of Vietnam. Through our bespoke and integrated system of smart and sustainable energy solutions, industrial parks can seamlessly harness renewable energy sources and transition to energy-efficient operations that will enhance cost savings, carbon emission reductions, and promote productivity." Leading the MoU signing ceremony on behalf of Frasers Property, Mr. Lim Hua Tiong, CEO of Frasers Property Vietnam, said: “As a multinational real estate developer, we take a long-term view for all our projects. We want to create buildings that are durable, adaptable, and resilient to the changing environment and needs of our customers. That is why we have applied our expertise in design and masterplanning to our first industrial showcase in Vietnam, Binh Duong Industrial Park. By partnering with SP, we are adopting industry-leading energy management practices to further improve the energy efficiency and sustainability credentials of our properties.” Also present at the signing ceremony was Frasers Property’s Group Head of Sustainability, Mr. Paolo Bevilacqua, who shared: “It is heartening to see the overall efforts we are making in adopting renewable energy sources for powering our properties, which is critical if we are to decarbonise to achieve our vision of sustainable real estate. This partnership between like-minded organisations demonstrates how our net-ze

Singapore Institute of Power and Gas Requirements and Implementation of Electric Vehicle Charging System Course Code: NEV03 COURSE OBJECTIVES This course refers to the Technical Reference for Electric Vehicle Charging System (TR 25-1:2022) Upon completion of this course, participants will be able to: • Explain the setup of an EV charging system • Highlight the EV charging system requirements stated in TR 25 • Understand the role and responsibilities of a Skilled Person and Equipment Specialist • Describe the procedures in installation, testing, and commissioning of EV charging systems MAIN CONTENTS • Setup of EV charging system o Components of EV Supply Equipment (EVSE) o Types and charging modes of EV charging system • EV charging system standard TR 25 o Classification and functions of EV charging system o Technical and safety requirements for EV charging system • Understand the role and responsibilities of Skilled Person and Equipment Specialist • Installation of EV charging system o Project planning and implementation o Technical and safety considerations • Testing and Commissioning of EV charging system o Tests and checks to be conducted o Documentation to be prepared METHODOLOGY Lecture and practical session TARGET AUDIENCE Engineering and technical staff involved in the installation, commissioning, operation and maintenance of EV charging stations COURSE DETAILS Duration : 7 hours Instructional Method : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : Pending Additional Requirement/s : NIL COURSE FEES Full Course Fee : S$700 (before GST) For Singapore Citizens/PR/LTVP+* : S$210 (before GST) For Singapore Citizens (40 years old and above) : S$70 (before GST) Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0523 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0523

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 HDB 1-Room 147 145 143 146 144 135 126 126 132 150 152 149 140 151 148 139 142 128 127 121 119 128 136 150 HDB 2-Room 190 190 189 190 188 176 164 167 173 199 199 195 183 198 192 183 186 166 168 161 156 169 181 195 HDB 3-Room 271 272 269 274 269 247 236 241 250 292 285 277 264 283 277 266 266 243 238 231 231 250 265 284 HDB 4-Room 371 371 367 374 370 342 321 330 342 398 396 383 360 385 381 363 365 338 327 320 309 341 363 390 HDB 5-Room 437 434 427 437 436 401 367 381 399 463 466 448 416 447 446 427 429 397 379 374 359 399 425 457 HDB Executive 531 536 528 541 530 478 456 474 489 575 568 544 515 546 548 520 523 481 462 458 445 495 522 562 Apartment 546 514 515 537 541 483 430 435 486 578 573 543 500 513 539 523 519 486 446 419 417 476 516 548 Terrace 868 866 859 890 881 804 740 794 821 957 900 872 838 847 885 851 851 785 747 744 714 775 823 881 Semi-Detached 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 Bungalow 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244

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Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Read more SP Digital’s Green Energy Tech (GET) solutions at Airbus Asia Training Centre Read more Launch of Distributed District Cooling network at Tampines Read more Launch of Singapore’s Fastest Public EV Charger at Temasek Polytechnic by SP Mobility and Huawei Read more SP Group launches Tengah’s First Public EV Chargers, Expanding Singapore’s Green Mobility Network Read more S'pore engineer explains why bird poop is so dangerous to solar panels Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Read more SP Digital’s Green Energy Tech (GET) solutions at Airbus Asia Training Centre Read more Launch of Distributed District Cooling network at Tampines Read more Launch of Singapore’s Fastest Public EV Charger at Temasek Polytechnic by SP Mobility and Huawei Read more SP Group launches Tengah’s First Public EV Chargers, Expanding Singapore’s Green Mobility Network Read more S'pore engineer explains why bird poop is so dangerous to solar panels Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=service Search Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 SP Group Partners SPC to Install EV Chargers at SPC Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-partners-SPC-to-install-EV-chargers-at-SPC-service-stations News Release SP Group Partners SPC to Install EV Chargers at SPC Service Stations Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast electric vehicle (EV Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre 1 2 3 4 5 ..... 64 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Read more SP Digital’s Green Energy Tech (GET) solutions at Airbus Asia Training Centre Read more Launch of Distributed District Cooling network at Tampines Read more Launch of Singapore’s Fastest Public EV Charger at Temasek Polytechnic by SP Mobility and Huawei Read more SP Group launches Tengah’s First Public EV Chargers, Expanding Singapore’s Green Mobility Network Read more S'pore engineer explains why bird poop is so dangerous to solar panels Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre 1 2 3 4 5 ..... 64 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Read more SP Digital’s Green Energy Tech (GET) solutions at Airbus Asia Training Centre Read more Launch of Distributed District Cooling network at Tampines Read more Launch of Singapore’s Fastest Public EV Charger at Temasek Polytechnic by SP Mobility and Huawei Read more SP Group launches Tengah’s First Public EV Chargers, Expanding Singapore’s Green Mobility Network Read more S'pore engineer explains why bird poop is so dangerous to solar panels Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Read more SP Digital’s Green Energy Tech (GET) solutions at Airbus Asia Training Centre Read more Launch of Distributed District Cooling network at Tampines Read more Launch of Singapore’s Fastest Public EV Charger at Temasek Polytechnic by SP Mobility and Huawei Read more SP Group launches Tengah’s First Public EV Chargers, Expanding Singapore’s Green Mobility Network Read more S'pore engineer explains why bird poop is so dangerous to solar panels Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide Understanding Utilities and Tariffs Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=service Search Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Si

News Release Daikin and SP Group Form New Joint Venture to Build Singapore’s Largest Industrial District Cooling System Singapore, 18 May 2022 – Daikin Singapore ("Daikin") and SP Group (“SP”) announced the formation of a new joint venture (JV), in conjunction with an earlier announcement by STMicroelectronics (ST) and SP to establish Singapore’s largest industrial district cooling system for ST’s Ang Mo Kio TechnoPark. The JV will build the district cooling system (DCS) which will have a cooling capacity of up to 36,000 refrigerant tonnes(RT). When completed in 2025, it will help ST achieve 20 per cent savings in cooling-related electricity consumption annually and support ST’s target of achieving carbon neutrality by 2027. Daikin and SP also signed a separate Memorandum of Understanding (MOU) to explore the potential of district cooling in other Southeast Asian countries, starting with Indonesia. Under the MOU, Daikin and SP will combine their expertise, experience and resources to bring this sustainable cooling solution to the various markets to help lower their energy consumption and reduce their carbon footprint. The expanded collaboration between both companies signifies their commitment to empower smart, low-carbon cities across the region, and to support Singapore’s sustainability ambitions under the Singapore Green Plan 20301. “We are excited to collaborate with SP Group, and we look forward to working together closely towards greater environmental sustainability”, said Mr Yoshihiro Mineno, Daikin Industries, Ltd. Moving towards a greener, cleaner future This project aligns with Daikin’s mission to build upon Singapore's ongoing roadmap for greener buildings as well as the longer-term vision for a Singapore Smart-city that includes sustainability in its advocacy. The JV will be 70 percent owned by SP and 30 percent by Daikin. It will build the new district cooling plant for ST Ang Mo Kio (AMK) Technology Park. By centralising chilled water production, the new facility is designed to optimise chiller efficiency and deliver a 24/7 chilled water supply to meet ST’s wafer fabrication needs. In addition, Daikin will be deploying one of its most efficient 2,000-tonne HFO Chiller for this project. HFO or Hydrofluro-Olefins is the new generation of synthetic refrigerants with zero ozone depletion effect and is designed to significantly reduce the Global Warming Potential2. Group Chief Executive Officer of SP Group, Stanley Huang, said, “We are honoured to partner Daikin in this joint venture to provide district cooling to STMicroelectronics at AMK TechnoPark. We look forward to a broader collaboration in Southeast Asia with Daikin.” Reducing carbon footprint and moving towards sustainability In line with the nation’s green vision, Daikin hopes to achieve net-zero by the year 2050 by reducing greenhouse gas emissions and is constantly working towards this goal. The company plans on achieving this by making conscious changes in its entire value chain: life cycle of products, manufacturing, work processes through solution propositions, innovative technologies, and the use of IoT and AI. The ultimate goal here is to contribute toward a cleaner, safer environment to combat climate change issues and move towards a sustainable future. Daikin Singapore has been working with a keen focus on lowering its carbon footprint. As such, the company plans on leveraging its latest chiller software and optimisation expertise3 for this project. Daikin is also planning to launch other green initiatives, including a solution that uses chemical-free water treatment4 that leverages applied electrochemistry and an intelligent controller to enhance system performance, providing a sustainable and scalable solution to large building HVAC systems and industrial chiller circuits, but also saves energy, water, maintenance and chemical costs in cooling water management. Daikin fully supports our national directions and is keen to play an active role in this journey, especially in going Green, Smart and Sustainable in the Living Environment. With this project, we are excited to take another step towards our goals for a sustainable smart nation,” said Mr Liu Shaw Jiun, Daikin Airconditioning Singapore Pte Ltd. Daikin and SP first collaborated back in 2020 to bring Singapore’s first large-scale residential centralised cooling system to the upcoming Tengah HDB Town. Both companies will continue to explore future opportunities to help create energy-saving models and help Singapore and the rest of Southeast Asia move towards a resilient, sustainable future About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective worldwide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. About Daikin Singapore In the beginning, Daikin Singapore has placed its strategic focus on HDB, building a stronger sales channel by developing Daikin Proshop and thereby differentiating itself from its competitors. With more than 50 years of history in Singapore, Daikin also drove expansion by launching differentiated products such as Remote Monitoring System (RMS), which provides energy optimization and predictive analytics. In Applied Product equipment (AP), which is mainly used in the commercial or industrial sector, it expanded sales by focusing on highly efficient products like magnetic-chiller products and airside using EC motors. Its services business was solely related to the repair and supply of spare parts and since with the acquisition of BMS Engineering, the company has started to focus on Indoor Air Quality (IAQ) and Eco-Friendly Maintenance, where it aims to support green building projects. Daikin will then optimize AC equipment and other building equipment implementation before moving towards providing a full suite of services by adding Energy Management to its portfolio to manage equipment for the whole building. The expansion of Daikin technology and know-how in the cooling industry has enabled Daikin to scale up their green projects to build District Cooling Networks for Tengah and now STMicroelectronics Website: https://www.daikin.com.sg - Ends - 1https://www.greenplan.gov.sg/splash 2https://iopscience.iop.org/article/10.1088/1757-899X/905/1/012070/pdf 3https://www.daikin.com.sg/building-solutions/bms/water-sideoptimisation 4https://www.daikin.com.sg/building-solutions/environmental-solutions/chemical-free-water-treatment

Media Release Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Designed, built, owned and operated by a joint venture between SP Group and Daikin Airconditioning (Singapore), the innovative district cooling system will significantly improve the environmental performance of ST’s high-volume semiconductor manufacturing site in Singapore New system expected to reduce carbon emissions by 120,000 tonnes per year, cooling-related electricity costs by 20 percent each year, and repurposing over half a million cubic meters of water consumption per year 21 October 2025, Geneva, Switzerland, and Singapore – STMicroelectronics (NYSE: STM), a global semiconductor leader serving customers across the spectrum of electronics applications, and SP Group (SP), a leading utilities group in the Asia Pacific and Singapore’s national grid operator, have commenced operations for Singapore’s largest industrial district cooling system at STMicroelectronics’ (ST) Ang Mo Kio TechnoPark. The event was inaugurated by Ms. Low Yen Ling, Senior Minister of State, Ministry of Trade and Industry and Ministry of Culture, Community and Youth. The system is expected to reduce carbon emissions by up to 120,000 tonnes per year and enable 20 per cent savings on cooling-related electricity consumption. It will also repurpose over half a million cubic meters of water each year by using reject reverse osmosis water, previously used in ST Cooling Towers, to support the new district cooling operations.  This marks ST’s first use of district cooling at a manufacturing facility and will strengthen ST’s commitment to be carbon neutral by 2027. “The deployment of Singapore’s largest industrial district cooling system at our Ang Mo Kio TechnoPark demonstrates our commitment to pioneering energy-efficient solutions that reduce carbon emissions and conserve resources. This achievement strengthens our partnership with Singapore in advancing its national sustainability goals, said Rajita D’Souza, President of Human Resources and Corporate Social Responsibility at STMicroelectronics. “By integrating advanced technologies like the district cooling system, we are driving a smarter, greener future — showcasing how industry leadership and environmental stewardship align to create lasting value for our business, communities, and the planet.” “SP Group’s strategic partnership with STMicroelectronics marks a pivotal milestone in our nation’s transition towards a low-carbon future. This project showcases how collaborative innovation can transform urban infrastructure to deliver sustainable, energy-efficient solutions. District cooling will continue to play a vital role in Singapore’s net-zero ambitions, enabling carbon emissions reduction and enhancing energy resilience across industrial and urban developments,” said Mr Stanley Huang, SP’s Group Chief Executive Officer.  Technical information about the district cooling system  Designed, built, owned, and operated by a joint venture between SP and Daikin Airconditioning (Singapore), the system has an installed capacity of up to 36,000 refrigeration tonnes (RT). It delivers continuous chilled water to cool both manufacturing and office spaces via a centralised closed-loop pipe network replacing individual chillers in each building. The total area served by the system is approximately 90,000 square metres. Chillers in series counterflow configuration reduce the energy required to cool the water. This ensures an efficient and reliable 24/7 operation, with remote monitoring capabilities augmenting the operations team on site to come. “This partnership with SP reflects Daikin’s commitment to delivering advanced, energy-efficient solutions that go beyond immediate operational needs. Our goal is to contribute to a more sustainable built environment, where technology plays a key role in enhancing resilience, reducing environmental impact, and supporting Singapore’s long-term climate ambitions,” said Mr Chua Ban Hong, Managing Director at Daikin Airconditioning (Singapore). Additionally, the new installations free up around 4,000 square metres of space at Ang Mo Kio TechnoPark, which will enable ST to install other equipment contributing to environmental impact mitigation. This includes perfluorocarbon (PFC) abatement equipment, with near-future plans for additional water reclamation systems and volatile organic compounds (VOC) abatement as part of its ongoing sustainability efforts. The project achieved over 2 million accident-free man hours, underscoring the commitment to safety during construction. The district cooling plant has been awarded the Green Mark Platinum Super Low Energy certification by the Building and Construction Authority for its exceptional energy efficiency and sustainable design. Incorporating whole-life carbon assessments during design and construction of the plant also enabled a reduction of about 44 percent in embodied carbon compared to industrial building benchmarks, achieved through optimised material choices and system design to further lower the plant’s carbon footprint. Further collaboration between STMicroelectronics and SP Group To accelerate its decarbonisation roadmap, ST has also partnered with SP to upgrade the cooling system at its Toa Payoh site. Under a 20-year chilled-water-as-a-service agreement, SP will design, build, operate, and maintain a new high-efficiency chiller system, scheduled for completion by December 2025. The system will improve energy efficiency and aims to reduce carbon emissions by approximately 2,140 tonnes annually. In addition to sustainable cooling solutions, ST and SP are implementing a range of sustainable technologies across ST’s Ang Mo Kio and Toa Payoh campuses. This includes the deployment of the energy management information system (EMIS), comprising 2,400 smart electricity meters and multi-utility sensors. With SP’s smart metering infrastructure in place, ST can monitor its overall energy consumption – enabling data-driven decisions that enhance efficiency and sustainability. SP has also implemented smart water meters that track water inflow to five of ST’s buildings. This provides ST with an accurate view of its water consumption, allowing the organisation to enhance its critical wafer fabrication operations by ensuring greater water efficiency. Together, the partnership delivers on a shared vision for a smarter, cleaner energy future through integrated digitalisation and decarbonisation at scale.  

FAQs eBusiness Portal 1. Do I need to personally submit documents to SP Group? All supporting documents required for your requests/applications are to be uploaded onto the eBusiness portal. You need not visit SP Group personally to submit documents. 2. Can I access the portal without creating a user account? No, you need a valid user account to access the portal. 3. How many user accounts can I create? You can only create one user account per email address (For LEWs accounts, there can only be one account per LEW licence number). To create a new account, go to the eBusiness portal login page and click “Create new account”. 4. How will I know that my user registration is successful? You will receive a confirmation email containing a link to reset your password if your registration is successful. If you do not receive the email in your inbox, please check your "spam" or "junk" folder. 5. Is the SP eBusiness Portal free to use? Yes, it is. 6. Am I able to delete my user account after creation? No, user accounts cannot be deleted once created. 7. Why is my user account locked? After your account has been activated, your account will be locked if you entered your password wrongly five times. 8. How I do unlock my account? You can reactivate your account by going to the eBusiness portal login page and click “Account login issues”. Select “My account is locked – unlock my account” option. Follow the on-screen instructions and you will receive an email containing a link to reset your password. 9. What should I do if I forget my username and password? Go to the eBusiness Portal login page and click “Account login issues”. Select “Forget User ID / Password” option. Follow the on-screen instructions and you will receive an email containing a link to reset your password. 10. What are the functionalities of the dashboard? You can submit new applications and requests, view progress, upload documents, view/edit applications and download forms in PDF (entering equipment data and submitting claims for SP Contractors/Consultants). 11. The eBusiness portal login page looks quite odd on my computer screen. This website is best experienced on Google Chrome, and Microsoft Edge.

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Safeguarding the Backbone of Singapore’s Grid RELIABILITY The transmission substations that Kane Neo oversees are key to keeping Singapore powered Kane Neo and his team protect a part of the power world that is invisible to most – the high voltage transmission networks. These networks form the backbone of Singapore’s electricity infrastructure, connecting power from the power generation plant to the distribution networks that connect it to our customers. “Power that runs through transmission networks can be massive – ranging from 66kV to 400kV. When running at full capacity, one 230kV transmission substation can power up to eight towns, each the size of Toa Payoh,” explains the 47-year-old, General Manager of SP’s power grid business.  He first discovered his passion for power engineering when studying at Ngee Ann Polytechnic. Power is generated at very high voltage, travelling through these networks before being progressively “stepped down” at the transmission substations. Through various distribution substations, power is sent via smaller cables of the network to homes and offices. “The work we do is highly sensitive and teamwork is important. Any issue on the transmission network can cause a huge impact,” he adds. A transmission substation, which feeds into many distribution substations, can affect several estates if it faces disruption, he says.   At SP, the path to become a transmission engineer spans about four years of on-the-job training and structured courses. Regular health checks on transmission assets such as cables, switchgears and transformers form a critical part of the job for Kane and his team of over 160. The size, importance and complexity of the equipment do not make this easy. For instance, Kane’s team keeps a close watch on transmission cables, which run for approximately 2,600km, and some 3,000 transmission assets island-wide. Any anomalies that may impact transmission assets, are detected early using data from sensors and rectified. Stringent checks include tests on the quality of gas that insulates the high voltage equipment. “If we detect a problem, it needs to be solved in the shortest amount of time, and we persist until we get to the bottom of it,” says Kane, who has been with SP since 2000 and spent the last three years in his current role. He also has a decade of experience working on the distribution network. For Kane and his team, it means constantly being on the alert, pre-empting possible issues and finding ways to make the network more robust. Kane (second from left) with his family (from left) Le Wei, Julie and Le Xuan. While few understand the scale and significance of the transmission network, or the invisible heroes that keep it going, his 12- and 13-year-old daughters do. Le Wei and Le Xuan, are able to spot the various transmission substations when they go out on drives as a family. “As they enjoy modern conveniences, they are also more keenly aware of what it takes to power their lives and the nation daily,” he says. — 17 October 2019 TAGS PEOPLE OF SPRELIABILITY YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels

SP partners Capitaland to deploy distributed district cooling network at the new Geneo life sciences and innovation cluster at Singapore Science Park SUSTAINABILITY SP and CapitaLand announced today the deployment of a distributed district cooling network at the new Geneo life sciences and innovation cluster at Singapore Science Park. At the cluster, comprising three properties with five buildings, SP will operate the network with a total cooling capacity of 10,400 RT. The energy efficiency achieved is expected to abate at least 20,000 tonnes of carbon emissions over a 30-year operating period, akin to removing more than 600 cars from our roads annually. Read more: SP Group Partners CapitaLand to Deploy Distributed District Cooling Network at Geneo Cluster In Singapore Science Park - 27 May 2024 TAGS SUSTAINABILITY YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment

MEDIA RELEASE SP Group recognised with three Community Chest Awards SP scaled up giving, expanded programmes to benefit seniors, children and youth SP Group CEO Mr Stanley Huang received the Charity Platinum Award from President Halimah Yacob. Singapore, 1 November 2022 – At the Community Chest Awards 2022, SP Group (SP) was recognised with three awards for its sustained philanthropy, strong volunteerism culture and community engagement. Group Chief Executive Officer Stanley Huang received SP’s Charity Platinum Award, Enabler Award, and Volunteer Partner Award at the event presided by President Halimah Yacob on 1 November 2022 at the Istana. Working closely with Community Chest has enabled SP to effectively identify needs, collaborate with social service agencies and create sustained impact to help vulnerable groups. Mr Huang said, “SP is honoured to receive this recognition from Community Chest. Despite the challenges brought on by the pandemic, we scaled up our efforts to fulfil long-standing commitments and set up new programmes to benefit a wider range of social service users, from seniors, to children and youth.” Mr Huang paid tribute to SP’s staff, business associates and the public for enabling its programmes to grow from strength to strength over the years. Last year, SP’s contributions totalled S$4.5 million in donations, sponsorships and volunteer manpower. These include maintaining support for 21,000 seniors through the SP Heartware Fund, which has raised more than S$18 million since it was established in 2005. In addition, SP also committed S$1.1 million this year to see through a five-fold increase in its annual Power Packs initiative, enabling 10,000 lower-income families to receive daily essential items. In widening the scope of its programmes across the age spectrum, SP launched SP Kids at Heart, donating S$2.1 million over the past two years to support 5,000 children under KidSTART with learning tools, including digital devices for home-based learning and early literacy development. 1 SP also extended its reach to youth from vulnerable backgrounds by launching the inaugural SP Group Engineering Study Awards this year with a contribution of S$1.35 million to the Institute of Technical Education (ITE). This will benefit 450 ITE students from lower-income families over the next three years. Through this study award, SP aims to aid aspiring engineers in securing better academic and employment opportunities. In amplifying fundraising efforts for the SP Heartware Fund, SP enables its customers and business associates to donate to Community Chest through the SP app and donation appeals in its utilities bills. SP also matches dollar-for-dollar donations made by its staff to the Fund, and underwrites all fund-raising and operational costs of the Fund and its programmes, so that all donations will go fully to the social service organisations. Staff volunteers, known as SP Heart Workers, organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. SP’s staff have also been part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. Mr Huang explained, “Over the years, we have developed a strong culture of volunteerism amongst our team members. This shared purpose of pursuing a common good unifies our people, fosters team-building and cultivates the spirit of giving.” SP Group has received the Charity Platinum Award and Volunteer Partner awards in past editions of the Community Chest Awards, held annually to honour organisations and individuals in Singapore who have made outstanding contributions to the social service sector to care for the less fortunate in the community. - Ends - About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China, Vietnam and Thailand. As Singapore's national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of renewable and sustainable energy solutions including solar energy solutions, microgrids, cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG, and LinkedIn at spgrp.sg/linkedin. 2 Editors’ Notes 1. Please use the following photo captions. 2. Photos are to be attributed to “SP Group”. SP Group sustained support for seniors through its flagship corporate philanthropy programme – SP Heartware Fund. This includes scaling up the Power Packs initiative to $1.1 million this year. SP Heart Workers packed and delivered Power Packs of essential items to 10,000 lower-income households this year – a fivefold increase through SP’s S$1.1 million commitment. SP staff volunteers, known as SP Heart Workers, organise outreach activities for social service users throughout the year, including outings with seniors. 3 During the pandemic, SP Heart Workers partnered FairPrice to bring grocery shopping to the doorstep of senior. SP Kids at Heart, launched in 2021, renewed its commitment to KidSTART Singapore with a S$1.1 million donation for 2022. In 2021, SP donated $1 million to KidSTART. (Photo Credit: KidSTART Singapore) The key initiatives supported by SP Kids at Heart in 2022 includes KidSTART Sea Adventures (top) and KidSTART Stories (bottom). (Photo Credit: KidSTART Singapore) 4 5 Expanding its scope to vulnerable youths, SP Group set up its inaugural study awards with a S$1.35 million contribution to benefit 450 ITE engineering school students over the next three years, helping to alleviate financial concerns brought on by the pandemic.

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Tampines Central to be powered by sustainable distributed district cooling SUSTAINABILITY Minister Masagos Zulkifli witnessing the supply agreement signing ceremony with the first batch of building owners to join the distributed district cooling network – CapitaLand, CPF Board, Frasers Property, NTUC Income, OCBC Bank, and People’s Association. Tampines will be Singapore’s first town centre to be retrofitted with an interconnected, sustainable cooling solution designed by SP Group.  Seven existing buildings across the town centre – Century Square, CPF Tampines Building, Income At Tampines Junction, OCBC Tampines Centre 2, Our Tampines Hub, Tampines Mall and Tampines One, will be retrofitted to plug into this novel distributed district cooling (DDC) network, which is specially engineered for brownfield developments to provide the same cooling comfort while saving energy and lowering carbon emissions at the same time. The network which will be completed and operational in the first half of 2025, will help Tampines reduce its carbon emissions by 1,359 tonnes annually, equivalent to removing 1,236 cars off our roads. It will also achieve energy savings of more than 2,800,000 kilowatt-hour (kWh) annually, which can power more than 905 three-room HDB households for a year. Mr Masagos Zulkifli, Adviser to Tampines GROs, Minister for Social and Family Development, Second Minister for Health and Minister-in-charge of Muslim Affairs, witnessed the signing of the supply agreements between SP Group and the building owners – CapitaLand, CPF Board, Frasers Property, NTUC Income, OCBC Bank, and People’s Association. The signing ceremony was held in conjunction with the CleanEnviro Summit Singapore and the Singapore International Water Week organised by the National Environment Agency and PUB respectively. Read more in the media release here. TAGS SUSTAINABILITY YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment