Media Release Temasek Cares Extends Its 'Stay Prepared' Initiative To Help Build Community Resilience In Singapore Singapore, Monday 5 May 2014 Temasek Cares is partnering Singapore Power and Singapore Post to extend its "Stay Prepared" initiative by encouraging individuals and families to be prepared for emergencies. Conceived by Temasek Cares with Singapore Power to prompt individuals and families to be prepared well ahead of any emergencies, a total of 1.2 million "Stay Prepared" Starter Kits will be distributed by Singapore Power and Singapore Post to all households in Singapore from 6 to 12 May 2014. Each "Stay Prepared" Starter Kit contains three 3M™ N95 face masks, instructions on how to wear the masks and emergency contact numbers. About 17,000 Starter Kits will also be delivered to charity homes, and another 300,000 Kits have been prepared on standby for needy families in case of severe haze or flu pandemic emergencies. Mr Richard Magnus, Chairman of Temasek Cares, said, “Singapore is a safe city. However, unforeseen events may adversely impact us and our community from time to time. All of us – individuals, families, companies – have to be prepared. For this reason, Temasek Cares wants to help build the resilience of our community, through its "Stay Prepared" initiative. “Temasek Cares is very pleased to partner Singapore Power and Singapore Post for this initiative to provide "Stay Prepared" Starter Kits to every household in Singapore. The Starter Kit includes three N95 masks so that each household can have an initial stock in case of a flu pandemic or severe haze from the forest fires in the region. We hope the Starter Kits will prompt individuals and families to develop their own emergency plans. The Starter Kit with the emergency contact numbers and the N95 masks can be useful additions to their family or personal emergency grab bags.” Mr Magnus added, “The Starter Kits programme is a significant step to fulfill Temasek Cares‟ vision of a resilient Singapore community – one that is ready for the unexpected, responds effectively to crises and recovers quickly from adversity. We will continue to come alongside people and partners in Singapore to create greater awareness of additional ways to be prepared. We believe such community initiatives are a useful way to complement national and individual efforts to keep Singapore safe.” Tan Sri Mohd Hassan Marican, Chairman of Singapore Power, said, “At Singapore Power, it is mission critical to respond to emergencies swiftly, safely and effectively. This readiness enables us to power every household and business in Singapore with world-class reliability, round the clock. We would like to encourage emergency preparedness among the community, so that it becomes second nature to everyone.” Tan Sri Hassan added, “We have mobilised our meter readers and technicians to distribute the "Stay Prepared" Starter Kits. We are running a call centre to address public queries on this effort. In addition, our staff volunteers will be distributing 17,000 starter kits to more than 140 charity homes for the elderly, disabled and other residential facilities . We would like to touch all facets of society in this outreach.” Mr Lim Ho Kee, Chairman of Singapore Post said: “We are happy to be part of this nationwide community effort to help Singapore households stay prepared. Over the next few days, some 1,200 postmen and postwomen will distribute the "Stay Prepared" Starter Kits to every HDB and high-rise household. As a responsible and trusted national postal service provider, SingPost remains committed to deploy our last mile delivery capability and resources to help with such meaningful initiatives.” Singapore Power has set up a hotline where members of the public can get information about the delivery of the "Stay Prepared" Starter Kits. The delivery hotline (Tel: 1800-738-2000) will be in operation from Monday 5 May 2014, to Saturday 24 May 2014, from 8.00 am to 8.00pm daily. If the "Stay Prepared" Starter Kit cannot be delivered to a postal address, residents will receive a delivery advice with information on where they can collect their Starter Kits. The "Stay Prepared" Starter Kits programme and the umbrella "Stay Prepared" initiative are backed by the Temasek Emergency Preparedness Fund, which was established by Temasek Holdings with an endowment of S$40m in March 2014, as part of its 40th anniversary community initiative. More information on the 'Stay Prepared' initiative is available at www.stayprepared.sg. Useful tips on how individuals and families can prepare their own emergency grab bags can be found at www.e101.gov.sg. Health advisory on haze or other health hazards may be found at: www.moh.gov.sg www.moh.gov.sg/haze Weather, air and other climatic or pollution developments may be tracked on www.nea.gov.sg.   Additional Information About the ‘Stay Prepared’ initiative and the Temasek Emergency Preparedness Fund (TEPrep Fund) "Stay Prepared" is a Temasek Cares initiative to help people in Singapore be prepared for emergencies and crises, and build a more resilient community. Programmes under this initiative are supported by the Temasek Emergency Preparedness Fund launched in March 2014, as a Temasek community endowment to mark its 40th anniversary. "Stay Prepared" supports programmes that: Help people in Singapore be ready for a range of emergencies Build longer term capability and capacity of the community in emergency preparedness Provide assistance in emergencies Complement national efforts and foster collaboration with private sector partners, voluntary welfare organisations (VWOs) and community groups to achieve emergency preparedness. The first program under the "Stay Prepared" initiative was with KK Women‟s & Children‟s Hospital to help train staff and volunteers from interested VWOs to support children who have suffered trauma. For more information, please visit www.stayprepared.sg.   About Temasek Cares Temasek Cares CLG Ltd is a Temasek funded non-profit philanthropic organisation (NPPO) that aims to help improve the lives of underprivileged individuals, families and communities in Singapore; and to build the capability and capacity of all people in Singapore to be prepared for emergencies. Set up in 2009 as an Institution of a Public Character, it works in partnership with various voluntary welfare organisations, non-profit organisations, government agencies, Ministries and other institutions to support programmes that contribute to the well-being, dignity, livelihood, and emergency preparedness of its beneficiaries. For more information, please visit www.temasekcares.org.sg. About Singapore Power Singapore Power Limited is a leading energy and utility company in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. The Singapore Power Group is wholly owned by Temasek Holdings (Private) Limited. In Singapore, more than 1.4 million industrial, commercial and residential customers benefit from Singapore Power‟s world class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost effective worldwide. In powering economies and improving quality of life, Singapore Power is committed to initiatives that help communities in need live independently and with dignity. These efforts include the Singapore Power Heartware Fund that reaches out to the needy elderly through a range of social service programmes. For more information, please visit www.singaporepower.com.sg. About Singapore Post Limited Singapore Post Limited (SingPost) is the national postal service provider in Singapore offering trusted communications through domestic and international postal services as well as end-toend integrated mail solutions covering secure data printing, letter-shopping, delivery and mailroom management, among others. As the trusted communications service provider for more than 150 years, SingPost today goes beyond physical postal communications to offer secure digital communications solutions as part of integrated solutions to its customers. With its competencies in mail, logistics and e-commerce, SingPost is able to offer integrated ecommerce logistics solutions tailored to customers‟ needs. Having one of the largest multichannel distribution networks in Singapore, regional operations in 12 countries and access to a global postal network of more than 220 countries/territories, SingPost is also well-positioned to provide end-to-end e-commerce logistics solutions such as warehousing, pick and pack, delivery and returns management for B2B, B2C and B2B4C customers in Singapore and the region. SingPost won the UPU-approved World Mail Award for People Management in June 2013 and was ranked the top postal agency in an Accenture report in March 2013. SingPost also gained international acclaim when it was bestowed the Service Provider of the Year 2012 award by Postal Technology International. SingPost is the only company to win to the Universal Postal Union‟s EMS Cooperative award for its Speedpost courier service every year since 2001. SingPost was listed on the Main Board of the Singapore Exchange in 2003. To learn more about SingPost, please visit www.singpost.com. About 3M 3M captures the spark of new ideas and transforms them into thousands of ingenious products. Our culture of creative collaboration inspires a never-ending stream of powerful technologies that make life better. 3M is the innovation company that never stops inventing. With $31 billion in sales, 3M employs 89,000 people worldwide and has operations in more than 70 countries. 3M Singapore is a wholly owned subsidiary of 3M Company. The company serves a wide range of consumer and industrial markets, which include electronics, health care, transport engineering, chemicals, building and construction, and consumer retail. 3M‟s presence in Singapore includes two manufacturing plants at Woodlands and Tuas, an R&D Center at Woodlands, and a Customer Technical Centre, laboratory and other supply chain and business operations based at Yishun. For more information on 3M, please visit www.3M.com.sg. About Temasek Holdings Temasek celebrates its 40th anniversary this year, with a community initiative endowment of S$40 million for the Temasek Emergency Preparedness Fund (“TEPrep Fund”). This endowment is to be managed by Temasek Cares, a non-profit philanthropic organisation, to support community initiatives for emergency preparedness. Temasek is a Singapore based investor with a portfolio of S$215 billion as at 31 March 2013. Iconic Singapore companies such as Singapore Power, Singapore Airlines, Singapore Telecommunications, PSA and DBS are among the Temasek Portfolio Companies (TPCs). Please visit www.temasek.com.sg to learn more about Temasek.

Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps Searchhttps://www.spgroup.com.sg/search?tag=service Search Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp 1 2 3 4 5 ..... 65

B4 | INSIGHT | THE STRAITS TIMES | SATURDAY, MAY 4, 2024 | | SATURDAY, MAY 4, 2024 | THE STRAITS TIMES | INSIGHT | B5 Steps to ensure economy continues humming A wide range of productivity and workforce measures has been taken or mooted for Singapore to adequately address the complex challenges it faces. Helping more to 1join the workforce, and remain for longer Several measures are already in place or set to kick in, with the overarching goal of spurring more Singapore workers to join the workforce and stay in it for longer. These include: RAISING THE RETIREMENT AGE Singapore has been raising the limits as it moves the nation towards a retirement age of 65 and a re-employment age of 70 by 2030. The shift, which was first announced in 2019, will be done in stages. The retirement age is currently 63, and the re-employment age 68, after the first increase in July 2022. The next jump, to ages 64 and 69 is set for July 2026. Population expert Jean Yeung said a higher retirement age will add to numbers in the resident labour force, compensating for the decline in residents aged 20 to 64 in the labour force. The need for a larger nest egg with longer life expectancies, the health benefits of working as an older adult, and the value of those aged 60 to 65 in the labour market provide further impetus to raise the retirement age, she added. Revised Central Provident Fund (CPF) contribution rates and various bonuses under the Majulah Package and the SkillsFuture Level- Up Programme, with SkillsFuture Credit top-ups and a training allowance for select upskilling programmes, are among support measures that have been introduced for mid-career and older workers. One senior worker who intends to continue working, even ahead of the upcoming changes, is Mr Chua Bee Kim, 71. He currently works on prototypes of automation solutions for UOB as a gig worker through the bank’s Gig+U initiative. Mr Chua worked full-time at UOB as a credit approver from age 50 to 69, before retiring in June 2022, and subsequently took up his current gig in January 2023. He said: “The good thing is it allows me to stay connected to UOB, and allows me to further improve my Excel (spreadsheet) skills because there’s always something new that comes up.” His five decades of work experience have given him a front-seat view of Singapore’s productivity growth from its days as a fledgling nation. In the most recent example, he noted that over his full-time employment with UOB from 2004 to 2022, the approval time of complex loans has at least halved as applicant checks became increasingly automated. FLEXIBLE WORKING ARRANGEMENTS Flexible work arrangements are another key move to improve labour participation by tapping those in under-represented segments who might otherwise not be able to join the labour force, such as caregivers. This is one main aim of the Tripartite Guidelines on Flexible Work Arrangement Requests that the work group behind it highlighted in April. Under the guidelines, all employers here must fairly consider formal requests by employees for these arrangements. The work group, which consists of government, employer and labour movement representatives, hopes that the guidelines will increase the share of employers that provide at least one flexi-work arrangement from the 68 per cent recorded in 2023. This comes as the Ministry of Manpower’s (MOM) labour force survey data indicated that housework and caregiving remained common reasons for being outside the labour force, making up 23.8 per cent of this group in 2023. PLATFORM WORK Platform work is another option that could well improve labour force participation, with a model of work beyond regular employment that could appeal to various groups of people. Official data points at a general rise in the number of resident regular platform workers, from 56,000 in 2016 to 70,500 in 2023, though the share of total resident employment they accounted for in 2023 was similar to the pre-Covid-19 years of 2016 to 2019. Those who prefer platform work to their previous occupation, and those who are committed to such work as a good source of income are among two distinct groups of platform workers the Digital Platforms Industry Association (DPIA) identified in an August 2023 survey. The association, which counts major operators Deliveroo, foodpanda and Grab as its members, was set up in 2022 to shape industry practices. DPIA said: “Depending on how platform workers themselves seek to fit platform work into their lives, it is for them to decide if platform work is a form of interim or longerterm employment.” It added that its member operators support the aspirations platform workers have, and help is tailored to workers’ preferences. For instance, those who wish to develop their skills in the hope of moving on to full-time employment can take up educational and upskilling programmes. However, Associate Professor Walter Theseira of the Singapore University of Social Sciences said the effect of platform work on the labour force and productivity – and hence economic growth potential – is mixed. “Platform work can increase labour force participation and options for workers, but can also reduce the quality of jobs.” Prof Theseira, a transport and labour economist, added: “The concern is that platform work, especially for younger workers at the start of their career, as well as midcareer workers who are retrenched, can trap workers. “Specifically, platform work is easy to enter, and (can offer) relatively good take-home pay due to not having benefits or CPF deductions.” CPF payments will be made mandatory for platform workers who are aged below 30 from late 2024. But in 2023, only 7.2 per cent of resident regular primary platform workers – those for whom platform work was their main source of livelihood – were aged below 30. Employers could also reduce their full-time workforce in favour of gig workers to cut costs, reducing the number of available fulltime jobs with solid career progression, Prof Theseira said. The cost to productivity due to workers who could have taken up higher-skilled jobs with more progression being diverted to platform work may outweigh the benefits of any increased labour force participation platform work enables, he added. “It is good to encourage people whom the traditional employment model doesn’t always fit – like caregivers, retirees, persons with disabilities – to work on platforms, but it’s not good if these jobs are taken up instead of regular employment, especially if the worker would prefer regular employment,” he said. In 2023, more than 89 per cent of resident regular primary platform workers MOM polled indicated they were platform workers by choice. Mr Muhammad Ariff, 42, has been a platform deliveryman since 2019, and the gig has been his main livelihood since 2020. Previously a full-time lift engineer, Mr Ariff, who requested that only his first name be used, decided to become a full-time platform worker after his maid left for her home country during the pandemic. This enabled him to care for his three children, aged six to 18. “I was on standby 24 hours a day for my previous work, and there’d be emergency calls for me to resolve things when I was out with my family... it didn’t give me satisfaction because I want to see my kids grow up,” he added. However, as much as the arrangement works for him, he is worried about those fresh out of school or national service committing to full-time platform work for the long haul. “People of our age have already... built up (our) CPF from past employment, probably secured housing, and most things are settled down.” Mr Ariff also said he is considering taking up a data analytics course to prepare for a potential return to full-time work, as such digital skills are applicable to and desirable for a wide range of jobs. STAYING CONNECTED The good thing is it allows me to stay connected to UOB, and allows me to further improve my Excel (spreadsheet) skills because there’s always something new that comes up. ”MR CHUA BEE KIM, 71, on his gig with UOB after retirement. Mr Chua Bee Kim receiving a long-service award in 2016 from Ms Chia Siew Cheng, UOB’s credit head, personal financial services. Mr Chua worked full-time at the bank as a credit approver from 2004 to 2022. He took up his current gig in UOB in January 2023. PHOTO: UOB A workforce of 2local globals and global locals Apart from increasing the options available for workers to ensure greater participation in the resident labour force, Singapore is seeking to create a more complementary foreign workforce that can speed up productivity growth through their talent, all while increasing the size of the overall labour force. The push to provide overseas exposure opportunities to groom Singaporeans for global roles based back here at home is intensifying as well. FOREIGN WORKFORCE MEASURES Labour economist Kelvin Seah said foreign workers may contribute to growth in different ways, depending on their skill levels. For instance, higher-skilled foreigners, like Employment Pass holders, may contribute to growth by bringing innovation. Meanwhile, lower-skilled foreigners, like work permit holders, could contribute by augmenting resident labour in short supply in sectors such as construction. Dr Seah, who is a senior lecturer with the National University of Singapore, said it is possible for easy access to a foreign workforce to undercut the effectiveness or uptake HOBBY, JOB COME TOGETHER I feel it is a real privilege to get to do something that I love for work. ”MR MUHAMMAD SHAMIL ABU BAKAR, 43, who had been a drone hobbyist for three years before he was sent for training in 2022 to become a certified drone pilot for building inspections. Mr Muhammad Shamil Abu Bakar is one of nine technicians in utilities provider SP Group’s facilities management team who were sent to be trained as certified drone pilots for building inspections. PHOTO: SP GROUP of policies to improve resident workforce participation and productivity. He added that displacement of resident labour as a result of foreign labour can be measured, with sufficient public data. Jointly responding to Insight’s queries, MOM and the Ministry of Trade and Industry said that building a strong economy requires a world-class talent pool in Singapore. “This means building a complementary local-foreign workforce that can work together to enlarge the economic pie,” they said. “As a small country, we are selective about the quality of foreign professionals that we take in.” However, on measuring how the presence of foreign professionals has benefited the local workforce via skills transfer, the ministries said the process of skills transfer is complex, non-linear and therefore impractical to measure. “Skills transfer can take place through structured training, mentorship, exposure to different industries and markets, or overseas attachments and postings.” However, they added that the Government also facilitates skills transfer through programmes such as Workforce Singapore’s Capability Transfer Programme, which has benefited more than 140 companies and more than 1,000 Singaporeans. OVERSEAS EXPOSURE The Government is equally committed to helping Singaporeans achieve their career aspirations and potential, the ministries said. “For local talent, we are looking at how we can develop and nurture more Singaporeans for corporate leadership roles, especially in companies that leverage Singapore as a regional or global business hub.” These companies must have the ability to select and appoint their top leaders based on merit to stay competitive globally, they added. The ministries said: “Based on our engagements with businesses, employers that operate in multiple regions value employees with regional or global experience who can navigate overseas markets effectively, manage culturally diverse teams across countries, and support business expansion abroad. “These skills and knowledge cannot be acquired through training alone but must be honed through actual overseas postings.” That is why the ministries hope to empower more Singaporeans to compete globally for top jobs that drive Singapore’s next wave of innovation and growth through equipping them with relevant overseas work experience. But they added: “Even as we encourage more Singaporeans to venture on these overseas postings for their careers, they must be self-motivated to take on these challenges, be it in their 20s when they are likely to have fewer familial responsibilities, or in their 30s or 40s when they may have settled down and started families.” 3 Job redesign Another part of Singapore’s push lies in job redesign. Job redesign broadly means altering work processes and job tasks to unlock higher-skilled jobs with more room for wage and productivity growth that existing workers can be trained for. Jobs may also be redesigned to better accommodate flexi-work, which in turn increases the likelihood that those outside of the labour force can take up these jobs. Mr Aslam Sardar, chief executive of the Institute for Human Resource Professionals, said that new skills employees learn for these jobs help them stay relevant. “There is often a misconception that job redesign is a targeted move to reduce headcount, or tends to apply only to lower-skilled workers, or both,” he said, adding that firms may not know how to redesign jobs. However, he noted that support is available for companies keen to redesign jobs, such as the Support for Job Redesign under Productivity Solutions Grant administered by the Singapore National Employers Federation. Mr Sardar also said roles that involve repetitive or manual tasks are particularly suited to be redesigned at relatively low cost. These include administrative, customer service and production roles. One company that has successfully redesigned jobs in a way that saves costs, upskills workers and improves efficiency is SP Group. Mr Muhammad Shamil Abu Bakar, 43, is one of nine technicians in the utilities provider’s facilities management team who were sent to be trained as certified drone pilots for building inspections. Previously, building inspections had to be conducted with the help of contractors. It was a process that could take three to four days, involving both heavy equipment like boom lifts and trained rope access workers. Now, weather permitting, an industrial drone is used for inspections and the job can be completed in a day. The drone also gives a better view of hard-to-reach areas. Mr Shamil, who had already been a drone hobbyist for three years before he took up training in 2022, said: “I feel it is a real privilege to get to do something that I love for work.” 4 Training moves Even as Singapore positions itself to grow its workforce and productivity at once, concerns inevitably emerge about who is left behind. One way the Republic has sought to ensure that lower-wage workers can also benefit from growth is through the Progressive Wage Model. The model is a wage ladder with pay rises pegged to training and productivity, and it is already in place for seven sectors and two occupations. The labour movement has also stepped in, most notably through advocating the formation of company training committees. Employers form these committees with unions to map out the skills workers need given business and industry prospects, guided by the National Trades Union Congress. There are now more than 2,100 of them, according to the latest update by NTUC chief Ng Chee Meng during May Day festivities on May1. Industry experts say looking further ahead, artificial intelligence (AI) has the potential to shake up the labour market. Some commentators have called for a tax on AI usage in the light of potential job displacement. But Assistant Professor Vincent Ooi of the Singapore Management University said that any tax on AI usage should only be used to slow down the rate of job displacement, to enable employees to undergo training and to give the economy time to find new roles for them. The tax expert, however, added that Singapore already has strong, sufficiently funded systems in place to support displaced workers and retrain them, and that attempts to tax AI usage may make the Republic less attractive as a place to do business. Likewise, Associate Professor Terence Ho of the Lee Kuan Yew School of Public Policy said that given Singapore’s slowing workforce growth and significant manpower needs as the population ages, AI could be seen as a boon to help alleviate manpower shortage, rather than a threat to employment level. “The key is to anticipate and address the risks of job displacement in particular sectors and occupations, and to improve the overall matching of skills with jobs.” Tay Hong Yi

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help utilities measure and advance in key dimensions of grid development. Using publicly available data, SP applied the framework on 45 utilities across 30 countries. The published results allow utilities to identify best practices by leading players. This supports industry development in using smart grids to enhance service and save cost. The Smart Grid Index (SGI) was welcomed and met with strong endorsement from industry experts and stakeholders when previewed at renowned industry platforms such as the International Utility Working Group and the  Conference of the Electric Power Supply Industry (CEPSI). The index’s methodology was also validated by the Energy Research Institute @ NTU (ERI@N). The SGI was designed to be simple and quantifiable for utilities to easily determine what aspects they are strong in and where they can improve.  It covers seven key aspects of an electricity grid: supply reliability; monitoring and control; data analytics; integration of Distributed Energy Resources (DER); green energy; security; and customer empowerment and satisfaction. For more information of the index, visit https://www.spgroup.com.sg/what-we-do/smart-grid-index. — 7 November 2018 TAGS INNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP.

Media Release Electricity Tariff Revision For The Period 1 January to 31 March 2024 Singapore, 29 December 2023 – For the period from 1 January to 31 March 2024, the electricity tariff (before GST) for households will increase by 4.1% or 1.19 cents per kWh compared with the previous quarter. The average monthly electricity bill for families living in HDB four-room flats will increase by $4.39 (before GST). This is due to higher energy costs (as detailed in Appendix 1) compared with the previous quarter. *before GST Singaporean households living in HDB flats will receive U-Save rebates in January 2024 to offset their utility including electricity bills, as part of the permanent GST Voucher (GSTV) scheme and the Assurance Package, to help defray GST and provide cost-of-living support for lower- to middle-income households. Electricity tariffs (before GST), including tariffs for non-households, will increase by an average of 4.3% or 1.18 cents per kWh compared with the previous quarter. SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). Please refer to Appendix 1 for the components of the electricity tariff, Appendix 2 for the tariffs approved by EMA, and Appendix 3 for the average monthly electricity bills for households. Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. Network costs (paid to SP PowerAssets): This fee is reviewed annually.   Market Support Services Fee (paid to SP Services): This fee is reviewed annually. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system.   Q1 2024 TARIFF (before 9% GST) Appendix 2 ELECTRICITY TARIFFS FROM 1 JANUARY 2024 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS  (TARIFF WEF 1 JANUARY 2024) (before GST)

Media Coverage Catch the latest news on SP All Years 05 Oct 2025 SP Group donates $1m to charity supporting kids from lower-Income families Source: The Sunday Times © SPH Media Limited. Permission required for reproduction". 05 Oct 2025 Suncare SG receives $1m donation from SP Group to help 200 low-income families Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction". 05 Oct 2025 Suncare SG Fund helps ease living costs, boosts children's self-confidence Source: Berita Harian © SPH Media Limited. Permission required for reproduction". 05 Oct 2025 SP Group donates $1 million to help underprivileged children Source: Tamil Murasu © SPH Media Limited. Permission required for reproduction 08 Jul 2025 Fast Chargers being added to Electric Vehicle Charging Stations Source: Tamil Murasu © SPH Media Limited. Permission required for reproduction. 07 Jul 2025 Huawei, SP Group to launch Singapore's fastest public EV charger in Q4 Source: The Business Times © SPH Media Limited. Permission required for reproduction. 07 Jul 2025 Ultra-fast charger to be added to EV charging network here by Q4 Source: The Straits Times © SPH Media Limited. Permission required for reproduction. 06 Jun 2025 SP Group to donate up to S$1 million Source: Tamil Murasu © SPH Media Limited. Permission required for reproduction. 04 Jun 2025 SP Group launches initiatives to help seniors, young at inaugural Community Festival Source: The Business Times © SPH Media Limited. Permission required for reproduction. 04 Jun 2025 New initiative for SP Group 30th anniversary - Journeys from the Heart takes 600 on excursions Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction. 1 2 3 4 5 ... 47

Singapore Institute of Power and Gas Distribution Switchboard Maintenance for Commercial and Industrial Low Voltage Installation (SS538) Course Code: ENO51 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Know the applications of IEC 61439 and SS:619 • Understand the constructional requirements of Low Voltage (LV) Switchboard, and protection for the switchboard closure • Understand the testing requirements, making and breaking capacity, and form of internal segregation • Learn the types, characteristics, and applications of switchboard protection relay • Understand the SS538:2008 requirement on maintenance of LV Switchboard • Know the procedures for switchboard maintenance MAIN CONTENTS • Applications of IEC 61439 • Constructional requirements of LV Switchboard • Testing requirements, making and breaking capacity, forms of segregation • Switchboard protection relay • SS538 Code of Practice for Maintenance • Switchboard maintenance METHODOLOGY Lecture TARGET AUDIENCE Technical staff who wishes to acquire knowledge and perform maintenance work of electrical equipment in electrical installations COURSE DETAILS Duration : 7 hours Mode of Delivery : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : 7 Additional Requirement/s : Not applicable COURSE FEES Full Course Fee : S$800(before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323

SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 NOV 2022 Capacity Charge : $21.28/kWr per month Usage Charge : $0.1549/kWrh

Singapore Institute of Power and Gas Operation and Maintenance of High Voltage Switchgear Course Code: ESG04 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Understand the basic principles of current interruption in circuit breakers and switches • Operate withdrawable/non-withdrawable circuit breakers of different types of switchgear • Operate the different types of switches in a ring main unit • Understand the capabilities and functions of switchgear supporting devices such as earthing switches and battery charges • Apply electrical safety while operating on switchgear/ring main unit, in accordance to company’s Rules for Control and Safe Operation of High and Low Voltage Apparatus • Understand the maintenance procedures for switchgear/ring main unit MAIN CONTENTS • Design and construction of circuit breaker, load break/fuse switches • Operating principles of Air Insulated Switchgear (AIS) and Gas Insulated Switchgear (GIS) • Operating principles of Ring Main Units • Functions of supporting structure and accessories • Application of Rules for Control and Safe Operation of High and Low Voltage Apparatus • Maintenance programme METHODOLOGY Lecture and practical session TARGET AUDIENCE Engineering & technical staff who are required to carry out operation and maintenance work of high voltage switchgear COURSE DETAILS Duration : 14 hours Mode of Delivery : Face-to-Face or Blended (Face-to-face and Synchronous E-Learning) Certification : SIPG Certificate of Completion PDU by PE Board : 13 Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Safety Shoes • Safety Helmet • Fire Retardant Clothing (FRC) COURSE FEES Full Course Fee : S$1,400 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.2_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.2_0323

Media Release My Carbon Footprint: Go Green while Beating the Heat and Staying Home 16 June 2020 FACTSHEET Households’ Electricity Consumption During the Circuit-Breaker Period Singapore households’ electricity consumption typically increases from April through August. This is because the weather tends to be hotter in these months, and households use more electricity to power their fans or air-conditioners to stay cool. 2.    During the Circuit Breaker (CB) period, most Singaporeans have been staying, working, or studying from home. This, coupled with the hotter weather, has led to higher electricity usage as well. For example, we saw an average increase of 22% in daily household electricity consumption in May 2020, compared to February 2020. How Households Are Billed During the Circuit-Breaker Period 3.    Under normal circumstances, SP Group will send meter readers to visit households to record their electricity, water and gas consumption every alternate month. From 7 April to 1 June 2020, SP Group suspended physical meter reading services in line with the safe distancing measures to minimise the transmission of Covid-19. 4.    For households who do not have advanced electricity meters and also did not submit their own meter readings, their April and May consumption were estimated based on previous months’ consumption data. This would result in an underestimation of their bills for these months. When SP Group resumed its pre-CB physical meter reading routine from 2 June 2020, the accumulated underestimated amount of consumption will be adjusted in the June or July bill. Therefore, the June or July utility bills could be higher than the April and May bills. See below for the illustration. Illustration: For consumers whose electricity meters are read during odd months 5.    About 300,000 households have advanced electricity meters, and their electricity consumption is read remotely. They would be billed based on their actual consumption for April and May. Support to Households 6.  As part of the Budget 2020 Care and Support Package, eligible HDB households will receive double their regular GST Voucher U-Save this year, through a one-off GST Voucher U-Save Special Payment. Eligible households with five or more members will receive an additional GST Voucher – U-Save rebate. The next round of disbursement of the regular GST Voucher U-Save rebate and GST Voucher U-Save Special Payment will be in July 2020. The first disbursement of the additional GST Voucher U-Save rebate for eligible larger households with five or more members will be in October 2020. For more information, visit www.gstvoucher.gov.sg. 7.   As part of the recently announced Fortitude Budget, each household with at least one Singapore Citizen will receive a one-off $100 Solidarity Utilities Credit for doing their part in staying home during the CB period. This amount will be credited in the July or August utilities bill with SP Group and covers all property types. 8.   In support of the Government’s Resilience Budget 2020 measures to freeze all government fees and charges for one year, SP Group has deferred grid charges amounting to S$343 million and maintained its grid fee to customers. What Households Can Do to Be Billed According to Actual Consumption 9.   Households are encouraged to submit their own meter readings so as to be billed based on their actual consumption. 10.   They can submit their meter readings via the following channels: SP Utilities app - Download the app from spgrp.sg/mobileapp. Go to “Explore” and select “Submit Meter”. SP Utilities Portal - Log on to SP Utilities Portal at spgrp.sg/UPortal. Go to “Usage” and select “Submit Meter Readings”. WhatsApp - Take a photo of the meter (with the meter number and meter reading clearly shown) and send to 8482 8636. Email – Email the meter readings to customerreading@spgroup.com.sg. Automated Phone System – Call 1800 222 2333 to submit meter readings via the automated option.   11.   Households can refer to their SP bills for their meter submission period (refer to image below). They can submit their meter readings up to three days (by 5pm) from the scheduled meter reading date. For those who have downloaded the SP Utilities app, they can also set an alert for their meter reading submission period.

即 时 新 加 坡 新 能 源 集 团 联 手 星 狮 地 产 为 越 南 工 业 提 供 清 洁 能 源 服 务 岳 开 新 发 布 /2023 年 8 月 24 日 03:10 PM 平 阳 (Binh Duong) 工 业 园 利 用 智 能 建 筑 能 源 管 理 系 统 , 为 园 区 节 省 高 达 30% 的 制 冷 能 源 , 并 减 少 近 18% 的 碳 排 放 量 。 字 体 大 小 : 小 中 大 新 加 坡 能 源 集 团 (SP Group) 和 星 狮 地 产 越 南 (Frasers Property Vietnam, 简 称 FPV) 联 手 , 为 平 阳 (Binh Duong) 工 业 园 提 供 综 合 智 能 清 洁 能 源 服 务 。 新 能 源 集 团 星 期 四 (8 月 24 日 ) 发 布 文 告 宣 布 , 集 团 与 星 狮 地 产 越 南 签 署 谅 解 备 忘 录 , 将 为 星 狮 地 产 越 南 的 平 阳 工 业 园 区 提 供 综 合 智 能 绿 色 能 源 解 决 方 案 , 以 实 现 园 区 的 节 能 和 减 排 目 标 。 集 团 初 期 将 负 责 园 区 工 业 服 务 中 心 的 设 计 、 安 装 、 运 营 和 维 护 , 其 中 包 括 安 装 太 阳 能 光 伏 板 、 电 动 车 充 电 以 及 智 能 能 源 优 化 管 理 系 统 等 。 随 后 , 集 团 还 将 与 FPV 探 讨 园 区 内 实 施 绿 色 微 电 网 的 可 行 性 , 来 加 速 园 区 清 洁 能 源 转 型 , 并 为 租 户 提 供 可 靠 的 电 力 供 应 。 文 告 指 出 , 集 团 提 供 的 智 能 建 筑 能 源 管 理 系 统 , 可 根 据 入 住 率 和 天 气 变 化 情 况 , 通 过 人 工 智 能 和 物 联 网 (IoT) 来 自 动 调 节 空 调 。 系 统 可 帮 助 园 区 节 省 高 达 30% 的 制 冷 能 源 , 并 减 少 近 18% 的 碳 排 放 量 。

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Not Leaving Gas Safety to Chance RELIABILITY SP’s gas safety ambassadors: (from left) Technician Roslee bin Mohamed Moksin, Engineer Lydia Koh and Technical Officer Muhammad Rezduan bin Abdullah. Gas Engineer Lydia Koh, 24, had just completed a lesson on energy-saving and gas safety practices. Sixty young beneficiaries from the Ang Mo Kio Family Service Centre waited eagerly for Lydia to reveal the answer to the specially designed quizzes. When she did, the room erupted in cheers, as the children rushed to make their next move on a giant snakes and ladders gameboard that Lydia designed and produced. This was one of the many regular activities organised by SP Heart Workers – the staff volunteers of SP Group. Heart Worker Lydia reaches out to communities in need by organising a sustained line-up of activities throughout the year. “We kept the game interactive, with short but impactful dos and don’ts. These children can be Powersavers and safety ambassadors among their families and friends,” Lydia said with a smile. To Lydia, who heads the Leak Survey unit at SP’s Gas Operations team, spreading gas safety practices is a top priority. She champions gas safety awareness as a member of SP’s gas safety taskforce and the SP Heart Workers. Lydia’s team of 11 inspects gas pipelines all around Singapore, on foot and in specially designed leak-detection vehicles. They cover over 400km a month. Lydia and her team member checking for gas leaks along the pipelines Driven by her desire to make a difference, Lydia is on a constant hunt for ways to uplift the job of her team to achieve greater precision and efficiency. She developed ATLAS, a combination of three apps and data visualisation tools, which enables her team to digitally file close to 3,500 reports annually from any work location. The platform which was launched in September 2019 generates monthly reports instantly, saving time required for travel and report routing. ATLAS is estimated to save 2,100 manhours per year, equivalent to over S$65,000 in cost savings. Public education continues to be a focus for Lydia, an engineer under SP’s Engineering Development for GraduatEs (EDGE) Programme. The programme enables her to gain exposure through stints in various business units over a five-year period. SP team inspecting the internal pipes of homes and sharing gas safety tips with residents. “I’ve heard about older people who try to find the source of a gas leak with a lighter, which is extremely dangerous.” “Home owners may feel we’re being overly careful, but the implications for their family members, neighbours, even their pets could be severe. Gas safety must never be left to guesswork,” cautioned Lydia. — 2 January 2020 TAGS PEOPLE OF SPRELIABILITY YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks