Search National-Average-Household-Consumption----_Mar-24-to-Feb-25.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/National-Average-Household-Consumption----_Mar-24-to-Feb-25.xlsx Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 HDB 1-Room 81.28 87.54 87.29 84.83 81.86 87.86 87.69 83.11 84.19 79.07 78.29 77.04 HDB 2-Room 94.78 103.49 102.84 98.53 96.07 102.96 101.39 96.90 97.62 92.27 91.27 89.30 HDB 3-Room 120.33 132.29 128.10 124.29 121.74 129.94 128.83 123.83 123.57 117.18 114.72 112.98 HDB 4-Room 142.66 156.01 153.34 147.42 143.11 152.92 152.86 146.17 146.88 140.21 135.59 135.07 HDB 5-Room 151.97 165.19 162.85 156.27 149.96 161.67 162.41 156.08 156.45 149.31 142.48 144.01 HDB Executive 168.72 184.59 180.19 172.48 168.80 178.86 180.50 172.04 172.61 163.45 157.40 159.60 Apartment 179.66 198.71 191.52 184.01 175.50 181.94 191.11 186.36 183.84 175.37 163.41 158.33 Terrace 290.38 311.38 286.03 283.33 283.80 289.68 301.49 291.00 290.49 277.89 263.67 267.59 Semi-Detached 370.67 392.95 372.29 354.71 361.00 367.73 385.46 366.17 370.19 349.08 335.83 332.11 Bungalow 718.02 776.44 731.30 675.72 711.32 685.95 762.28 719.32 712.26 661.91 659.36 621.11 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 HDB 1-Room 71.92 78.05 78.52 76.28 73.55 78.77 78.62 74.36 75.37 70.55 69.80 67.47 HDB 2-Room 85.21 93.42 93.59 89.84 87.41 93.80 92.26 88.22 88.72 83.62 82.58 80.06 HDB 3-Room 107.06 118.11 115.38 112.09 109.70 116.95 115.78 111.35 111.05 105.02 102.49 100.23 HDB 4-Room 126.03 138.53 137.64 132.74 128.46 137.02 136.76 130.76 131.35 125.25 120.76 119.36 HDB 5-Room 133.43 145.81 145.63 140.07 134.00 144.16 144.59 138.87 139.24 132.77 126.41 126.62 HDB Executive 149.14 163.91 161.79 155.45 151.54 160.36 161.59 153.95 154.44 146.15 140.37 140.97 Apartment 155.96 175.31 171.33 164.80 156.02 161.06 169.18 164.23 161.75 154.01 142.43 135.55 Terrace 259.98 282.50 262.69 259.01 258.83 264.59 274.69 263.93 263.37 250.88 239.06 240.95 Semi-Detached 337.24 359.90 342.81 328.12 331.78 338.46 354.82 336.52 340.26 319.77 307.20 301.32 Bungalow 662.48 717.39 678.65 633.29 661.40 638.62 711.71 667.03 661.57 617.06 610.72 573.47 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. National-Average-Household-Consumption-------Mar23-to-Feb24.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/National-Average-Household-Consumption-------Mar23-to-Feb24.xlsx Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 HDB 1-Room 69.41 75.78 77.52 81.09 78.98 79.00 78.86 80.17 80.39 77.86 77.18 78.99 HDB 2-Room 82.76 87.98 92.13 96.52 91.92 92.92 92.62 94.12 94.79 90.73 89.63 91.78 HDB 3-Room 103.38 110.82 115.06 119.49 114.80 116.91 116.30 118.85 118.49 112.22 112.11 115.94 HDB 4-Room 122.32 130.09 135.09 139.94 134.96 137.64 137.70 140.19 140.04 133.47 131.31 137.04 HDB 5-Room 129.76 138.14 142.59 147.54 142.78 145.35 145.56 148.64 148.87 141.61 136.79 144.16 HDB Executive 143.69 153.42 158.62 164.05 158.23 162.29 161.77 166.18 164.43 154.00 153.21 160.98 Apartment 149.92 159.67 168.05 175.53 167.39 164.61 167.46 175.43 177.46 164.16 156.19 163.04 Terrace 240.69 247.23 258.91 267.44 262.12 265.22 265.40 276.88 276.46 260.00 252.25 270.34 Semi-Detached 302.15 312.42 331.22 340.32 333.05 332.47 336.34 351.53 349.78 325.65 324.20 335.52 Bungalow 585.38 598.72 648.84 666.12 646.66 633.47 662.99 688.41 699.45 627.26 650.18 619.13 Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 HDB 1-Room 61.00 66.41 69.62 72.46 71.03 70.38 70.28 71.48 71.86 69.16 67.69 69.30 HDB 2-Room 73.69 78.51 82.96 87.55 83.48 84.15 83.90 85.46 85.94 81.99 80.46 82.23 HDB 3-Room 91.02 98.00 102.92 107.51 103.13 104.73 104.06 106.59 106.15 100.27 99.66 102.84 HDB 4-Room 106.81 114.19 120.14 125.27 120.86 122.70 122.47 125.06 124.99 118.78 116.20 120.97 HDB 5-Room 112.61 120.67 126.31 131.50 127.51 129.05 128.83 131.93 132.27 125.43 120.56 126.60 HDB Executive 125.79 135.24 141.39 147.11 141.81 144.94 144.02 148.42 146.81 137.03 135.88 142.35 Apartment 127.04 136.90 148.34 157.00 149.45 145.14 146.83 154.44 156.79 144.07 135.03 140.09 Terrace 213.47 221.92 235.82 244.04 239.52 241.71 240.94 251.32 251.12 235.05 227.31 243.21 Semi-Detached 273.12 283.78 303.14 313.22 305.01 304.96 308.47 323.21 319.99 297.18 295.56 305.12 Bungalow 536.08 549.93 596.94 621.34 599.37 589.03 615.12 636.98 650.72 578.80 597.47 570.77 Average-Electricity-Consumption--kWh-_Dec-24-to-Nov-25.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/Average-Electricity-Consumption--kWh-_Dec-24-to-Nov-25.xlsx Consumption_Elect Average consumption of Electricity (kWh) Premises Types Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 HDB 1-Room 128 127 121 119 128 136 150 143 150 136 136 144 HDB 2-Room 166 168 161 156 169 181 195 190 195 177 177 188 HDB 3-Room 243 238 231 231 250 265 284 273 280 257 259 271 HDB 4-Room 338 327 320 309 341 363 390 381 388 358 355 377 HDB 5-Room 397 379 374 359 399 425 457 450 459 423 417 444 HDB Executive 481 462 458 445 495 522 562 554 562 520 513 546 Apartment 486 446 419 417 476 516 548 536 541 513 501 538 Terrace 785 747 744 714 775 823 881 848 866 817 818 836 Semi-Detached 1,056 1,000 974 960 1,031 1,080 1,173 1,123 1,121 1,072 1,056 1,107 Bungalow 2,012 2,004 1,872 1,904 2,016 2,154 2,244 2,175 2,168 2,190 2,074 2,202 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Historical-National-Average-Household-usage--Website-Data-Nov23-to-Oct25-.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/Historical-National-Average-Household-usage--Website-Data-Nov23-to-Oct25-.xlsx Consumption_Elect Average consumption of Electricity (kWh) Premises Types Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 HDB 1-Room 144 135 126 126 132 150 152 149 140 151 148 139 142 128 127 121 119 128 136 150 143 150 136 136 HDB 2-Room 188 176 164 167 173 199 199 195 183 198 192 183 186 166 168 161 156 169 181 195 190 195 177 177 HDB 3-Room 269 247 236 241 250 292 285 277 264 283 277 266 266 243 238 231 231 250 265 284 273 280 257 259 HDB 4-Room 370 342 321 330 342 398 396 383 360 385 381 363 365 338 327 320 309 341 363 390 381 388 358 355 HDB 5-Room 436 401 367 381 399 463 466 448 416 447 446 427 429 397 379 374 359 399 425 457 450 459 423 417 HDB Executive 530 478 456 474 489 575 568 544 515 546 548 520 523 481 462 458 445 495 522 562 554 562 520 513 Apartment 541 483 430 435 486 578 573 543 500 513 539 523 519 486 446 419 417 476 516 548 536 541 513 501 Terrace 881 804 740 794 821 957 900 872 838 847 885 851 851 785 747 744 714 775 823 881 848 866 817 818 Semi-Detached 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 1,123 1,121 1,072 1,056 Bungalow 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244 2,175 2,168 2,190 2,074 Media Release - Electricity Tariff Revision For The Period 1 July To 30 September 2015https://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/48d9b49e-27d3-4cfc-8880-d34d6555f42d/%5B20150630%5D+Media+Release+-+Electricity+Tariff+Revision+For+The+Period+1+July+To+30+September+2015.pdf?MOD=AJPERES&CVID= 30 Jun 2015 For Immediate Release MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JULY TO 30 SEPTEMBER 2015 1. For the period from 1 Jul to 30 Sep 2015 (i.e. 3Q 2015), electricity tariffs will increase by an average of 1.54 cents per kWh or 7.5% from the previous quarter, 2Q 2015. This is due to a 15.1% increase in the cost of natural gas for electricity generation from 2Q 2015. The electricity tariff for households will be revised to 22.41 cents per kWh for 3Q 2015 (refer to chart below for the tariffs in the preceding four quarters). The average monthly electricity bill for families living in four-room HDB flats will increase by $6.01 (see Appendix 3 for the average increase for different household types). 2. SP Services reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg 1 Appendix 1 ELECTRICITY TARIFFS FROM 1 JUL 2015 2 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy cost (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network cost (paid to SP PowerAssets): This fee is reviewed annually. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. 3Q 2015 TARIFF Energy Costs 16.93¢/kWh Increased by 1.54 ¢/kWh Generation Companies Network Costs 5.26¢/kWh MSS Fee 0.17¢/kWh Market Admin & PSO Fee 0.05¢/kWh No Change No Change No Change SP PowerAssets SP Services Power System Operator & Energy Market Company 3 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JULY 2015) 4 [20141116] Berita Minggu - SP Staff Showed Positive Attitude Although He Was Fighting Illnesshttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/98731c38-3e20-41ad-aea6-48d38cc26f90/%5B20141116%5D+Berita+Minggu+-+SP+Staff+Showed+Positive+Attitude+Although+He+Was+Fighting+Illness.pdf?MOD=AJPERES&CVID= ENCIK Johari Marzuki telah menghidap penyakit ginjal sejak 23 tahun lalu apabila organ itu didapati tidak lagi berfungsi menghapuskan toksin daripada darah. Walaupun kerap berasa letih disebabkan kesukaran bernafas, pegawai teknikal kanan bersama Singapore Power itu tidak pernah menjadikan masalah kesihatan sebagai alasan baginya mengambil sikap sambil lewa di tempat kerja. Pernah sekali Encik Johari membatalkan sesi rawatan dialisis bagi menjawab panggilan kecemasan tentang kebocoran gas yang berlaku selepas waktu kerja. “Saya tunda sesi rawatan dialisis itu kepada keesokan hari. Ia dibolehkan kerana NKF (Yayasan Buah Pinggang Kebangsaan) faham bahawa kami, pesakit yang bekerja, kadangkala mempunyai tugas yang tidak dapat dielakkan,” kata Encik Johari, 54 tahun. Begitulah antara cara bapa empat anak itu menunjukkan betapa beliau menghargai sokongan yang diberi majikannya meskipun tahu beliau mengalami masalah ginjal. Teknisyen tidak ambil sikap sambil lewa meski kerap letih TERUS TABAH: Encik Johari Marzuki telah menghidap penyakit ginjal sejak 23 tahun lalu, namun terus bersikap positif dan memberi yang terbaik di tempat kerja. Encik Johari berkata fikirannya berkecamuk apabila disahkan menghidap penyakit ginjal pada 1990 kerana takut dibuang kerja dan tidak mampu membiayai kos rawatan. Mujur Lembaga Perbekalan Awam (PUB), majikannya pada waktu itu sebelum Singapore Power ditubuhkan, mengekalkan Encik Johari sebagai pekerja. Malah, Encik Johari diberi peluang sama seperti pekerja lain untuk mendaki tangga kerjaya. “Selepas didiagnosis menghidap masalah ginjal, saya beritahu diri saya bahawa saya perlu bekerja dua kali lebih keras berbanding teknisyen lain,” kata Encik Johari. Tidak sekadar itu, Singapore Power turut membantu membiaya perbelanjaan perubatan Encik Johari dan memberinya masa kerja fleksibel agar beliau dapat meluangkan masa menjalani rawatan dialisis. Namun, Encik Johari berkata beliau tidak mahu mengganggu operasi di tempat kerjanya lalu memilih menjalani rawatan dialisis selepas waktu kerja dari 6 petang hingga 10 malam. Beliau juga jarang sekali mengambil cuti sakit sehingga beberapa kali diberi anugerah kerana tidak menggunakan cuti sakit sepanjang tahun. Encik Johari berharap lebih banyak syarikat akan memberi peluang kepada pesakit ginjal membuktikan kebolehan mereka, namun menekankan bahawa pesakit sendiri harus menunjukkan bahawa mereka boleh melakukan tugas dengan sempurna. “Pesakit ginjal harus buktikan kepada majikan bahawa mereka boleh melakukan tanggungjawab mereka dengan baik atau lebih daripada orang sihat,” kata Encik Johari. Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017 SP Group adds $2 million sponsorship to groom engineering talent Singapore, 21 July 2017 – Singapore Polytechnic and SP Group today unveiled their most advanced solar car, SunSPEC 5 [20170721] Media Release - Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challengehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/8769a10c-aa3a-44b3-b14b-8a58b69185d5/%5B20170721%5D+Media+Release+-+Singapore+Polytechnic+And+SP+Group+Launch+Next-Generation+Solar+Car+For+World+Solar+Challenge.pdf?MOD=AJPERES&CVID= MEDIA RELEASE Singapore Polytechnic and SP Group launch next-generation solar car for World Solar Challenge 2017 SP Group adds $2 million sponsorship to groom engineering talent Singapore, 21 July 2017 – Singapore Polytechnic and SP Group today unveiled their most advanced solar car, SunSPEC 5 Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Solar Power – Generators.pdfhttps://www.spgroup.com.sg/dam/jcr:bbfb030c-0d8e-422c-8eab-8cd4a3d5ee9e/Solar%20Power%20%E2%80%93%20Generators.pdf Solar PV – User Guide for Generators Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence [Info] Solar Power - Non-Residential Consumers (Master-Sub Write Up)https://www.spgroup.com.sg/dam/jcr:87dc48a7-69d6-4909-9f4e-d6a01a14492d/%20Solar%20Power%20%E2%80%93%20Non-Residential%20Consumers%20(Master-Sub%20Write%20Up).pdf Solar Power – Non-Residential Consumers (Master-Sub Write Up) Background 1 Master-sub scheme is a metering arrangement whereby the common services consumption is a derived figure: • Master-meter measures overall electricity consumed by the building (i.e. both the individual units and the common [Guide] Solar Power Generators.pdfhttps://www.spgroup.com.sg/dam/jcr:bbfb030c-0d8e-422c-8eab-8cd4a3d5ee9e/%5BGuide%5D%20Solar%20Power%20Generators.pdf Solar PV – User Guide for Generators Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence Solar Power – Non-Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:b1e9028b-349f-4e42-ab04-f83f618477f9/Solar%20Power%20%E2%80%93%20Non-Residential%20Consumers.pdf Solar PV – User Guide for Non-Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence [Guide] Solar Power Non-Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:b1e9028b-349f-4e42-ab04-f83f618477f9/%5BGuide%5D%20Solar%20Power%20Non-Residential%20Consumers.pdf Solar PV – User Guide for Non-Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Singapore Polytechnic Searchhttps://www.spgroup.com.sg/search?tag=sunspec Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Solar Power – Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:f9c85889-9b43-4312-a3fc-5a5bcc55aaa6/Solar%20Power%20%E2%80%93%20Residential%20Consumers.pdf Solar PV – User Guide for Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence 1 2 3 4 5 ..... 32 [Info] Understanding Your Utilities Bill (Updated 29.03.2025)https://www.spgroup.com.sg/dam/jcr:b407c8e0-9ccd-47ef-934c-9796639de196/%5BInfo%5D%20Understanding%20Your%20Utilities%20Bill%20(Updated%2029.03.2025).pdf Understanding Your Utilities Bill Key Features Front Page 1 189.50 1 Payment Details This is the total amount payable for the current month and the payment due date. 2 3 4 5 Account Summary The billing period, date of the bill, account type and amount of deposit are provided here. Consumption Graphs These bar graphs reflect your electricity, gas and water consumption. They allow you to monitor your usage pattern of each service and compare with your neighbours and the national average. The neighbour average is derived based on the average usage of similiar housing types within a block or street for landed premises. Useful Tips You will find tips and advice on how to be more energy and water efficient. Total Charges for the Month Total charges for the current month, before accounting for any outstanding balance. 2 3 4 City Energy Pte. Ltd (as Trustee SAMPLE 5 75.01 15.65 $189.50 6 Bill Stub For payment by cheque, please fill in the details and mail this portion with the cheque. For payment at Customer Service Centres, this portion will be retained by SP Services for record. 6 SP Services Ltd, Privy Box No. 920277 Singapore 929292. 189.50 7 Key Features Back Page 8 9 10 11 12 Energy of City Energy Trust 30.57 168.40 SAMPLE $189.50 $189.50 1.4300 33.89 1.0900 25.83 15.29 75.01 168.40 173.85 9 15.16 15.65 $189.50 This bill serves as a tax invoice for the collection of: -.Electricity charges for SP Services Ltd. and SP PowerAssets Ltd. (200302108D) or Tuas Power Supply Pte Ltd (200004985K) -.Gas charges for City Energy Ptd. Ltd. (as Trusteee of City Energy Trust) (M90356440A) -.Water charges, NEWater charges, water conservation tax and waterborne tax for the Public Utilities Board (MB-8100014-4) -.Refuse removal fee for SembWaste Pte. Ltd. (M2-8922032-1) or Veolia ES Singapore P/L (199804675H) or Colex Environmental Pte. Ltd. (201133348M) or 800 Super Waste Management Ptd. Ltd. (M2-0073013-5) or TEE Environmental Pte. Ltd. (200106873W) or ALBA W&H SmartCity Pte. Ltd. (201938124E) -.Chilled Water charges for SP Home Cooling Pte. Ltd (201924654M) The amount of GST shown on the bill is calculated based on the sum of the GST charged for each individual item. 7 8 9 10 Summary of Charges This section shows any balance brought forward from the previous month and the total amount payable for the month. Summary of U-Save This section shows GST Vouchers received, U-Save used and the remaining balance . Breakdown of Charges This reflects the number of units of water, electricity and gas you have used in the billing period. The Waterborne Tax goes towards meeting the cost of treating used water and maintaining the used water network. It is charged based on the volume of water usage. A water conservation tax is charged for the use of water. It is levied by the Government to reinforce the importance of conserving water. Charges for refuse removal vary depending on the type of premises and the geographical location. Meter Reading Your utilities meters are read once every 2 months. In the months when your meters are not read, you may follow the instructions here to submit your meter reading. 13 . . GIRO Set up eGIRO via SP app or SP Utilities Portal SP app View and pay your bills via the app. • Debit/Credit cards (VISA, MasterCard, AMEX) PayNow QR Generate a QR code unique to your account on the SP app or at our SP Utilities Portal to pay your bill. Internet Banking Select “SP Services” as the Billing Organisation at your bank’s portal. 11 12 Notices Important announcements and messages will be reflected here. Contact Information For any queries or emergencies, you can find the necessary numbers for all your utilities here. We may, from time to time, contact you to obtain feedback or inform you about the services and offers of SP Services and its trusted partners. Please visit www.spgroup.com.sg to read our T&Cs. 13 Payment Options You can find all the payment options available and choose one that is most convenient for you. Key Features Front Page 1 2 3 Security Deposit TL Cash Deposit Security deposit held by SP PowerAssets who is the Transmission Licensee. Understanding Your Utilities Bill Buying from Wholesale Electricity Market MSSL Cash Deposit Security deposit held by SP Services who is the Market Support Services Licensee. Summary of Charges This section shows any balance brought forward from the previous month and the total amount payable for the month. Electricity Supply Charges This reflects the cost of electricity supplied based on the amount of electricity consumed during the billing period. It reflects the gross electricity usage and electricity rate based on the Uniform Singapore Energy Price (USEP) and other ancillary charges. Please refer to https://www.home.emcsg.com for more information. 2 3 4 5 6 7 664-000001-00001-0001 XX XX XX XX 1 kWh kWh kWh kWh Unit kWh kWh Unit Unit : : DOM-SRLP : : This is your tax invoice for 2 KALLANG SECTOR #01-01 SINGAPORE 349277 97.26 $219.21 : Privy Box. No. 920277 Singapore 929292 SAMPLE XX 4 Vesting Contract Debit / Credit This reflects the allocated portion of vesting contract charges based on your electricity consumption. The amount of Vesting Contract Debit/Credit varies based on each users’ consumption pattern. For more information on vesting contracts, please visit Energy Market Authority’s website www.ema.gov.sg. 8 SP Services Ltd, Privy Box No. 920277 Singapore 929292. ( ) $219.21 5 6 Transmission Charges This refers to network costs charged for the use of SP PowerAssets transmission system, which is used to transmit electricity to consumer premises. For accounts with low-tension supplies, only the Off Peak and Peak Period charges are charged. Recurring Market Support Service Charges This reflects the cost of market support services such as meter reading and data management provided by SP Services, the Market Support Services Licensee. For more details on Recurring Market Support Service Charges, please refer here. 7 8 9 3 0 8 0 X X X X X 0 0 0 0 0 0 0 2 1 7 6 0 Non-Recurring Transmission Charges and Market Support Service Charges The Non-Recurring Transmission Charges and Market Support Service Charges are only applicable for ad-hoc or special requests. For more details on Non-Recurring Charges, please refer here . Bill Stub For payment by cheque, please fill in the details and mail this portion with the cheque. For payment at Customer Service Centres, this portion will be retained by SP Services for record. PLE : : DOM-SRLP : : : XX Key Features Back Page 664-000002-00002-0001 This is your tax invoice for 2 KALLANG SECTOR #01-01 SINGAPORE 349277 9 Non-Recurring Financial Charges This refers to one-time charge, where applicable, for security deposits, late payment charges and pink notice fees. 9 10 Cumulative Metered Electricity Usage (kWh) This refers to the total electricity usage within your billing period. 10 11 12 XX XX 9 7.25 7.25 97.26 11 Losses and Unaccounted for Electricity (kWh) This refers to electricity losses in the transmission system and is computed by multiplying the Cumulative Metered Electricity Usage by the Transmission Loss Factor, as approved by the Energy Market Authority. 13 14 To avoid an estimated bill next month, please submit your meter readings 3 days before 5pm on 03 Apr 20XX via the SP app. 12 13 14 Gross Electricity Usage (kWh) This is the sum of ‘Cumulative Metered Electricity Usage’ and ‘Losses and Unaccounted for Electricity’. Peak Interval Electricity Usage (kW) This is the maximum electricity usage per half-hourly interval recorded in the billing period. Bar Graph for Past Consumption These bar graphs reflect your monthly electricity consumption. The graphs help you to monitor your usage patterns and compare your consumption versus that of your neighbours and the national average. The average consumption of your neighbour is computed based on the average usage of similar housing types within a block or street for landed premises. Microsoft Word - SP Contractor Portal T&C.docxhttps://www.spgroup.com.sg/dam/jcr:071bcebf-7797-434d-9550-004d2d8dc112/%20SP%20Contractor%20Portal%20T&C.pdf Terms & Conditions of Use IMPORTANT - PLEASE READ THESE TERMS & CONDITIONS OF USE CAREFULLY. BY ACCESSING THIS PORTAL (“PORTAL”) AND/OR USING ANY OF THE SERVICES (INCLUDING DOWNLOADING, INSTALLING OR USING ANY ASSOCIATED SOFTWARE) BEING OFFERED THROUGH THE PORTAL, THE USER AGREES TO BE BOUND BY THE TERMS & CONDITIONS OF USE STATED BELOW. IF THE USER DOES NOT AGREE TO THESE TERMS & CONDITIONS OF USE, THE USER MUST IMMEDIATELY DISCONTINUE THE ACCESS AND USE OF THIS PORTAL AND/OR THE ACCESS AND USE OF ANY OF THE SERVICES. The Services (defined below) on this Portal is provided by SP PowerGrid Ltd (hereinafter called "SPPG"). These Services may only be accessed and/or used by the User (defined below) through the use of the Security Credentials. 1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS AND CONDITIONS These Terms & Conditions of Use shall govern the Services and the access and/or use of this App and the Services by the User. By completing the registration or subscription process and clicking the 'Finish' button (if applicable) or clicking the "I Accept" button, the User agrees to be bound by all of the terms and conditions set out herein. In addition to these Terms & Conditions of Use, the access and/or use of the App and/or Services is also subject to any prevailing or existing terms of conditions that the User has entered into or will enter into with SPPG. If there is any conflict or inconsistency between these Terms & Conditions of Use and any prevailing or existing terms of conditions, these Terms & Conditions of Use will prevail. 2. DEFINITION OF TERMS The following terms and expressions shall have the meaning stated hereunder except where the context otherwise requires: I. “Affiliate” Singapore Power Limited, and any persons or entities that are Controlled directly or indirectly by Singapore Power Limited. II. “Content” all information, text, design, sound recordings, music, Software, photographs, videos, images, graphics, data, messages, links and any other content and materials made available through or provided as part of or for purposes of or in connection with the Portal and/or Services. III. “Control” the beneficial ownership of more than 50% of the issued share capital of a company or the legal power to direct or cause the direction of the general management of the company, and “Controls”, “Controlled” and the expression “change of Control” shall be construed accordingly; IV. “E-Account” a registered account with SPPG for the purposes of using and/or accessing the Portal. V. “Intellectual Property Rights” includes but is not limited to any rights, title and interest in patents (including utility models), designs (whether or not capable of registration), semi-conductor topography rights, rights in layouts of integrated circuits, copyrights, Moral Rights, database rights, trademarks, service marks, trade and business names, domain names, and any rights of goodwill associated therewith, rights to sue for passing off, rights in the nature of unfair competition rights, trade secrets, confidentiality and other proprietary rights including rights to knowhow, rights to technical and other information, rights to apply for registration of any of the foregoing, rights to take action for past, present and future infringements in respect of any of the foregoing, and all rights in the SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg nature of any of the foregoing anywhere in the world whether registered or unregistered, whether subsisting now or in the future. VI. “Malware” any and all forms of malicious, surreptitious, destructive or corrupting code, agent, macro or any other program which is designed to permit unauthorized access, to disable, erase, corrupt or otherwise harm or damage software, hardware or data; or any device, method, or token whose apparent or intended purpose is to allow circumvention of the normal security of software or the system containing the code. VII. “Moral Rights” the rights as described in Article 6bis of the Berne Convention for Protection of Literary and Artistic Works 1886 (as amended and revised from time to time), being "droit moral" or other analogous rights arising under any law, that exist or that may come to exist, anywhere in the world, in relation to any works or other subject matter. VIII. “Personal Data” data, whether true or not, about an individual who can be identified (a) from that data; or (b) from that data and other information to which SPPG has or is likely to have access. IX. “Security Credentials” the E-Account, business registration number, user identification code (“User ID”), and/or passwords and any other devices or information that may be issued by or which may be accepted by SPPG from time to time for use by the User for the purposes of authenticating the User’s access and/or use of the Portal, the Services and/or the Content. X. “Services” any features, functionalities, services or products which SPPG provides to the User through the Portal from time to time including any value-added features (whether online or otherwise). XI. “Software” any software programmes including any upgrades. XII. “User” the user using and accessing the Portal and Services for personal purposes. XIII. “User Content” information, content or materials which the User uploads, submits, stores, sends, receives or makes available to or through the Portal and/or Services and any Intellectual Property Rights subsisting therein, and all other information, content or materials made available for purposes of or in connection with the Portal and/or Services and any Intellectual Property Rights subsisting therein. 3. LICENCE TO USE PORTAL AND CONTENT The User will need to register for an E-Account with SPPG in order to utilise the Portal and the Services, access any information related to the User’s instructions given via the Portal, access the User’s E-Account information and any other records associated with the User’s use of the Portal. The User may only register for one E-Account with SPPG unless SPPG explicitly approves the opening of additional accounts. SPPG may refuse the creation of duplicate accounts for the same User. Where duplicate accounts are detected, SPPG may close or merge these duplicate accounts without notification to the User. The Portal and Content are proprietary to SPPG, its Affiliates and/or its licensors (as may be applicable) and must not be used other than strictly in accordance with these Terms & Conditions of Use. If the User agrees to these Terms & Conditions of Use, the User shall be granted a personal, limited, non-exclusive, nontransferable, non-sublicensable right to use the Portal and the Content. SPPG reserves all rights not granted hereunder. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg The User is permitted to, through SPPG-designated means, print or download extracts of the Content for the User’s personal and non-commercial use only. Any copies of such Content saved to disk or to any other storage medium may only be used for subsequent viewing purpose or to print extracts for personal and noncommercial use. Any other use is strictly prohibited. Without prejudice to the foregoing, the User shall not without the prior written consent of SPPG: (i) remove, delete, augment, add to, copy, store, include in any public or private electronic retrieval system or service, create derivative works from or otherwise exploit in any way the Portal (or any part thereof), the Services (or any part thereof) or the Content (or any part thereof) in any form and by any means; (ii) reproduce, transmit, publish, perform, broadcast, store, adapt, distribute, display, rent, lease, license, export, participate in the transfer or sale of, or hyperlink the Portal (or any part thereof), the Services (or any part thereof)or the Content (or any part thereof) in any form and by any means; (iii) adapt, alter, modify, decompile, disassemble and/or reverse engineer the Portal (or any part thereof), the Services (or any part thereof) or the Content (or any part thereof); (iv) create a database whether in electronic or structured manual form by regularly or systematically downloading or storing all or any part of the Portal and/or Content for any purposes. Any breach of the requirements or restrictions in Paragraphs 5 and 6 shall result in immediate and automatic termination of all rights and licence granted by SPPG under these Terms & Conditions of Use. The User shall (i) abide by all applicable laws and regulations in the User’s access and/or use of the Portal, the Services and/or the Content; (ii) not impersonate any person or entity or to falsely state or otherwise misrepresent his/her affiliation with any person or entity; (iii) not send, distribute or upload, in any way, any Malware; and (iv) not post, promote or transmit through the Portal and/or the Services any unlawful, harassing, libellous, harmful, vulgar, obscene or otherwise objectionable material of any kind or nature. SPPG does not endorse nor assume any responsibility for the contents of the User’s transmissions or communications through the Portal and/or Services and the User is solely responsible therefor. The User warrants and represents that the User has the right and authority to submit the contents of the User’s transmissions or communications through the Portal and/or Services. SPPG shall be entitled to, without giving any prior notice, remove any information or materials submitted by the User or posted by the User through the Portal and/or Services. 4. SECURITY CREDENTIALS The User shall be responsible for maintaining the confidentiality of the Security Credentials, and agrees to accept responsibility for all activities that are referable to the Security Credentials. SPPG reserves the right to terminate any or all existing accounts the User has with SPPG in their sole discretion. All use and/or access (including any purported use and/or purported access) of the Portal, Services and/or Content referable to any of the Security Credentials (whether such access or use is authorised by the User or not) shall be deemed to be the use and/or access of the Portal, Services and/or Content by the User. SPPG shall be entitled to consider any person who gains access to the Portal, Services and/or the Content using the Security Credentials to be the User or an individual authorised by the User without further inquiry or investigation. Where applicable, references to the User’s use and/or access of the Portal, Services and/or the Content shall be deemed to include the use and/or access of the Portal, Services and/or the Content by an individual authorised by the User. The User is able to transmit instructions through the Portal and/or Services. All instructions referable to any of the Security Credentials shall be deemed to be instructions validly transmitted and issued by the User. Such instructions shall be deemed to be irrevocable and SPPG is entitled to act upon such instructions without requiring further consent. SPPG shall not be obliged to investigate or verify the authenticity, the authority or the identity of any persons effecting any instructions or the authenticity, accuracy and completeness of such instructions. Notwithstanding this, SPPG shall be entitled, at its own discretion, to decline to act or refrain from acting promptly upon any instructions and to investigate or verify the authenticity, the authority or the identity of such persons effecting the instructions or the authenticity, accuracy and completeness of the instruction. SPPG may, in its discretion, refuse to comply with any instruction if the instruction is ambiguous or conflicting, incomplete or inaccurate. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg The User shall be responsible for all actions referable to any of the Security Credentials, whether or not authorised by the User. Therefore, SPPG does not recommend that the User discloses any of the Security Credentials to any third parties. The User shall be responsible for any access and/or use, and any purported access and/or use, of the Portal, Services, Content and/or E-Account, whether or not authorised by the User. If the User loses control of the Security Credentials, the User may lose substantial control over his/her personally identifiable information and may be subject to legally binding actions taken on the User’s behalf. The User shall immediately notify SPPG if it comes to their knowledge that any of the Security Credentials has been compromised (including any loss, theft, breach of security, or unauthorised disclosure or use) and/or there has been unauthorised use of their E-Account, the Portal and/or the Services. SPPG and its Affiliates shall not be liable or responsible for any damage, expense or loss of any kind suffered directly or indirectly by the User as a result of any loss, disclosure, theft and/or unauthorised use of the User’s Security Credentials. 5. ACCESS TO AND USE OF USER CONTENT Subject to Clause 15 of these Terms & Conditions of Use, the User hereby grants to SPPG, a non-exclusive, world-wide, royalty-free, perpetual and irrevocable, right and licence (“Licence”) to use, host, store, reproduce, perform, display, distribute, adapt, modify, re-format and create derivative works of any and all of the User Content, and the right to sublicense or transfer the foregoing rights to its Affiliates and such third parties designated by SPPG. The User represents and warrants to SPPG that it either owns the User Content and/or has valid licenses or other rights in relation to the User Content and has full authority to grant the Licence to SPPG. The User hereby consents to SPPG accessing, collecting and using, and authorises SPPG, to access, collect and use, subject to Clause 15, any and all information relating to the User with any relevant organisation, and all User Content. To the extent applicable or required, the User hereby warrants and confirms that it has done and will do all things necessary to authorise the access to, collection of and/or use by SPPG of (a) any and all information relating to the User with such relevant organisation and (b) all User Content. 6. INTELLECTUAL PROPERTY All Intellectual Property Rights in the Content, App and/or Services shall be absolutely owned by SPPG for the full duration of all such rights and all throughout the world. No licence or right is granted and the User’s access to and/or use of this Portal, the Content and/or the Services should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any Intellectual Property Rights in the Portal, Content and/or Services without the prior written consent of SPPG or its Licensors. Any and all Intellectual Property Rights in and to the User Content shall vest in SPPG. The User hereby assigns all Intellectual Property Rights in and to the User Content to SPPG. The User warrants and represents that any transmissions or communications made by the User via the Portal and the User Content do not infringe the Intellectual Property Rights or any other rights of any third party. 7. ELECTRONIC COMMUNICATIONS When the User accesses and/or uses the Portal or any of the Services or sends e-mails to SPPG’s email address made available through the Portal, the User is communicating with SPPG electronically. The User consents to receive communications from SPPG electronically. SPPG will communicate with the User by e- mail sent to the last updated address made known to SPPG or by posting notices on the Portal. Where the communication is given by SPPG to the User electronically, it will be deemed to have been received upon delivery (and a delivery report received by SPPG will be conclusive evidence of delivery even if the communication is not opened by the User); and where the communication is given to SPPG electronically, it will be deemed to have been received upon being opened by SPPG. The User agrees that all agreements, notices, disclosures and other communications that SPPG provides to the User electronically will satisfy any and all legal requirements that such communications be in writing. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg 8. ELECTRONIC FORM The User agrees that these Terms & Conditions of Use in electronic form constitute a written document and therefore the User undertakes not to dispute or challenge the validity or enforceability of these Terms & Conditions of Use on the grounds that it is not a written document and the User hereby waives any such right that the User may have at law. 9. PAYMENTS The User acknowledges and agrees to carry out a transaction in accordance with these Terms & Conditions of Use and the instructions set out in the Portal, which may be amended from time to time. The User further acknowledges and agrees that in the event the User fails to comply with these Terms & Conditions of Use and/or instructions set out in the Portal and such failure results in a transaction not being executed, SPPG shall not be liable in any way for any loss and liability that the User may incur as a result the non-execution of the transaction. If SPPG is unable to execute the User’s transaction, SPPG will notify the User of the same and, if possible, inform the User of the reasons for such refusal and explain how to remedy the situation. SPPG may, in its sole discretion, delay the execution of the User’s request to carry out a transaction if there is reason to believe that the User’s request to execute a transaction may involve fraud or misconduct, and/or violates any of these Terms & Conditions of Use and/or applicable law. Where the User makes payment through the Portal by debit/credit card, the User acknowledges, agrees and consents that his/her Personal Data may be disclosed to third parties (located within and outside of Singapore) processing such debit/credit card transactions, including debit/credit card companies, banks and payment gateways, and, subject to their respective personal data privacy policies and applicable laws, may be used, processed and stored by such third parties to facilitate payments that the User now or subsequently make. Payment to SPPG of fees, if any, for the provision of any of the Services shall be made in the manner prescribed by SPPG. Where the User makes payment through the Portal for third party services, the User acknowledges and agrees that the User shall be deemed to be the party making such payment directly to the relevant third party service provider. The User may not claim against SPPG or any of its agents, for any failure, disruption or error in connection with the User’s chosen payment method. SPPG reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to the User or giving any reason. Subject to Paragraph 9 of this clause herein, the User acknowledges and agrees that SPPG’s records and any records of the communications, transactions, instructions or operations made or performed, processed or effected through the Portal and/or Services by the User or any person purporting to be the User (whether or not authorised by the User), or any record of communications, transactions, instructions or operations relating to the operation of the Portal and/or Services and any record of any communications, transactions, instructions or operations maintained by SPPG or by any relevant person authorised by SPPG relating to or connected with the Portal and/or Services shall be binding on the User for all purposes whatsoever and shall be conclusive evidence of such communications, transactions, instructions or operations. The User has a duty to examine and verify the correctness of any and all confirmations, statements, records and any other documents issued by SPPG in relation to the E-Account, Portal and Services. The User further undertakes to promptly inform SPPG in writing of any alleged error, irregularity, discrepancies or omissions in such documents. If no such notice is received by SPPG within 14 days from the date stated in such documents, the User shall be (a) deemed to have conclusively accepted all content contained in such documents; and (b) liable for any and all losses arising from or in connection with any alleged error, irregularity, discrepancies or omissions in such documents. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg 10. OTHER BUSINESSES The Portal may provide links to websites or services of SPPG, SPPG’s Affiliates and certain other businesses and/or third parties. SPPG and its Affiliates are not responsible for examining or evaluating, and do not warrant the offerings of, any of these businesses or individuals or the content of their websites or services. SPPG does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. The User should carefully review their privacy statements and other conditions of use. 11. FURTHER AGREEMENTS In addition to these Terms & Conditions of Use, the access and/or use of specific aspects of the Portal, Services and/or the Content may be subject to additional terms and conditions that SPPG may prescribe. Access and/or use of additional services of SPPG’s Affiliates or other third parties may be provided through the Portal and/or Services under separate agreements with SPPG’s Affiliates or such other third parties where necessary. Such agreements shall strictly be between the User and such SPPG’s Affiliates or other third parties. Under no circumstances shall it be construed that, in the case of the User’s access to and use of the additional services of SPPG’s Affiliates or any third party, SPPG is a party to any transaction, if any, between the User and such Affiliate or third party, or that SPPG endorses, sponsors, certifies or is involved in the provision of such additional services through the Portal and/or Services. 12. DISCLAIMERS Certain links on the Portal, Content and/or Services may lead to websites or social media channels or apps not operated by or under the control of SPPG or its Affiliates. The User shall access such websites, social media channels or apps at their own risk and SPPG accepts no responsibility or liability for any damage caused or alleged to be caused by or in connection with the use of the material or functions contained on those websites, social media channels or app. Some parts of the Portal, Content and/or Services may contain advertising and/or other materials submitted by third parties. SPPG shall not be responsible for any error, omission or inaccuracy in any such advertising or such other materials. Any links to other websites, social media channels, apps or any advertising and/or materials submitted by third parties shall not be considered to be referrals or endorsements of such websites, social media channels, apps, advertising and/or materials and the links are provided purely for convenience or for informational purposes. The User agrees that the access to and/or use of such linked websites, social media channels, apps or advertising and/or materials submitted by third parties is entirely at the User’s own risk. The Portal, Services and the Content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SPPG makes no and expressly disclaims all representations or warranties of any kind, express or implied or statutory, including without limitation to warranties of accuracy, adequacy, completeness, timeliness, merchantability, currency, reliability, satisfactory quality, fitness for a general or particular purpose, title, non-infringement of third party rights and authenticity of any material or claim, continued available or compatibility with any other equipment or other software, and to any implied warranty arising from the course of dealing or usage or trade. The Content is only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. No oral advice or written information given through the Portal and/or the Services or by SPPG or its officers, directors, employees, agents, third party service providers or third party content providers shall create a warranty nor shall the User rely on any such information or advice. SPPG does not warrant that the Portal, Content and/or the Services provided will meet all or any of the User's requirements. In particular, SPPG does not warrant that the Portal, Content and/or the Services will always be available, accessible, complete, uninterrupted, timely, secure or error free. Further, SPPG makes no warranty that the Portal, Content and/or Services are free from Malware or defects which may affect the Portal, Content and/or Services generally. SPPG shall in no event be liable to the User if the User does not have a device which is compatible with the software of the Portal. SPPG reserves the right not to permit the User to access and/or use the Portal, Services and/or Content should the Portal be incompatible with the User’s device. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg To the fullest extent permitted by law, SPPG shall not, in any event, be liable to the User or any other party for any damages, losses, expenses, penalties or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, loss of profits or loss opportunity) arising in connection with the User's use of the Portal, Content and/or Services, or the User’s reliance on any Content and/or Services, regardless of the form of action and even if SPPG had been advised as to the possibility of such damages. Without prejudice to Paragraph 6 of this clause, should any liability be attributed to SPPG, SPPG’s Affiliates, and SPPG’s respective directors, officers, employees, agents, contractors and licensors, the total liability shall not exceed in aggregate the sum of S$200,000. 13. INDEMNIFICATION The User hereby agree to defend, indemnify and hold harmless SPPG and its Affiliates, officers, directors, employees, agents, third party service providers, third party content providers and licensors (“SPPG Indemnitees”) from and against all damages, claims, expenses, penalties and costs (including indemnification of legal costs on a full indemnity basis arising out of the User's use of the Portal, Content and/or the Services) suffered or incurred by SPPG Indemnitees in connection with or arising from (1) the User's access and/or use, or the User’s purported access and/or use of the Portal, Content and/or Services;(2) the User's breach or purported breach of any of these Terms & Conditions of Use; (3) the enforcement of SPPG’s rights under these Terms & Conditions of Use or in acting upon any instructions which the User may give in relation to the Portal, Content and/or Services; or (4) any negligence, fraud and/or misconduct on the User’s part. 14. TERMINATION The User may terminate these Terms & Conditions of Use by giving 30 days’ written notice to SPPG. SPPG shall be entitled to terminate the provision of the Services to the User immediately upon a breach by the User of any of the terms of these Terms & Conditions of Use with or without prior written notice. In the absence of such breach, SPPG may terminate the provision of the Portal, Services and/or Content to the User at any time in writing. For the avoidance of doubt, the User may not evade any legal proceedings or investigations by cancelling the User’s E-Account with SPPG or if the E-Account is terminated by SPPG. The User will remain liable for all obligations related to the User’s E-Account even after the E-Account is cancelled or terminated. Failure to comply with these Terms & Conditions of Use constitutes a material breach and may result in SPPG taking all or any of the following actions: (i) immediate, temporary or permanent withdrawal of the User’s right to use the Portal, Content or Services; (ii) immediate, temporary or permanent removal of any material uploaded by the User to the Portal; (iii) issuance of a warning to the User; (iv) legal proceedings against the User for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; (v) further legal action against the User; and/or (vi) disclosure of such information to law enforcement authorities as SPPG reasonably feel is necessary. SPPG will determine, in its reasonable discretion, whether there has been a breach of these Terms & Conditions of Use through the User’s use of the Portal and/or the Services. When a breach of these Terms & Conditions of Use has occurred, SPPG may take such action as it deems appropriate. SPPG has the right to disable the access of any User at any time, if in its reasonable opinion the User has failed to comply with any of the provisions of these Terms & Conditions of Use. SPPG will notify the User of any suspension or restriction of the User’s E-Account and of the reasons for such suspension or restriction as soon as SPPG can, unless notifying the User would be unlawful or would compromise SPPG’s reasonable security interests. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg SPPG excludes liability for actions taken in response to breaches of these Terms & Conditions of Use. The responses described in these Terms & Conditions of User are not limited, and SPPG may take any other action that it reasonably deems appropriate. 15. APP POLICIES, MODIFICATION, AND SEVERABILITY Please review our other policies, such as the SP Group Personal Data Protection Policy (https://www.spgroup.com.sg/personal-data-protection-policy) which may be updated and/or amended from time to time, which shall be deemed to be incorporated into these Terms & Conditions of Use. By using the Portal and/or the Services, the User agrees that all Personal Data of the User may be collected, used and disclosed by SPPG, its Affiliates and partners in accordance with SP Group Personal Data Protection Policy, as may be updated and/or amended from time to time. In addition to and without prejudice to any other consent which the User provides to SPPG from time to time (for example through the SP Group Personal Data Protection Policy), the User hereby authorises and consents to SPPG, its Affiliates and partners to collect, use and disclose the Personal Data of the User for the following purposes: a. To provide the User with access to and use of the Portal and/or Services; b. To process payments and all other matters in connection with the Portal and/or Services; c. To communicate with the User; d. To update SPPG’s records and to maintain the User’s E-Account; e. To verify the identity and authority of the User; f. To develop new services and products; and g. To carry out analytics, research, planning and statistical assessment. SPPG reserves the right to make such changes to these Terms & Conditions of Use as SPPG may in its discretion deem fit from time to time. SPPG will notify the User of such amendments by posting the changes on the Portal or such other method of notification as may be designated by SPPG (such as via email or other forms of electronic communications), which the User agrees shall be sufficient notice for the purposes of this paragraph. If the User does not agree to be bound by the changes to these Terms & Conditions of Use, the User shall immediately cease all access and/or use of the Portal and Services. The User further agrees that if he/she continues to use and/or access the Portal, Content and/or Services after being notified of such changes to these Terms & Conditions of Use, such use and/or access shall constitute an affirmative: (i) acknowledgement by the User of these Terms & Conditions of Use and its changes; and (ii) agreement by the User to abide and be bound by these Terms &Conditions of Use and its changes. Where any of part these Terms & Conditions of Use is deemed to be invalid, void, illegal or unenforceable, the legality, validity and enforceability of the remaining parts of these Terms & Conditions of Use shall not be affected or impaired thereby and shall continue in force as if such invalid, void, illegal or unenforceable part of these Terms & Conditions of Use was severed from these Terms & Conditions of Use. 16. REVISIONS The Content are subject to change (including, without limitation, modification, deletion or replacement thereof) from time to time at the sole discretion of SPPG and without notice the User. SPPG may upgrade, modify, alter, suspend, discontinue the provision of or remove, whether in whole or in part, this Portal, the Content and/or the Services at any time without notice and without assigning any reason therefore. SPPG shall not be liable if any such upgrade, modification, suspension or alteration prevents the User from accessing this Portal, Content and/or the Services or any part thereof. 17. MISCELLANEOUS The User may not assign any of his/her rights under these Terms & Conditions of Use without SPPG’s prior written consent. SPPG may assign its rights under these Terms & Conditions of Use to any of its Affiliates or any third party. No failure or delay to exercise SPPG’s rights under these Terms & Conditions of Use shall operate as a waiver thereof nor shall such failure or delay affect the right to enforce SPPG rights under these Terms & Conditions of Use. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg A person or entity who is not a party to these Terms & Conditions of Use (other than SPPG’s Affiliates) shall have no right under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore) or any similar legislation in any jurisdiction to enforce any term of these Terms & Conditions of Use. Without prejudice to the generality of the above, SPPG’s right to vary, amend or rescind these Terms & Conditions of Use in accordance with these Terms & Conditions of Use may be exercised without the consent of any person or entity who is not a party to these Terms & Conditions of Use. User agrees and acknowledges that these Terms & Conditions of Use and the Services do not include the provision of Internet access or other telecommunication services by SPPG. Any Internet access or telecommunications services (such as mobile data connectivity) required to access and use the Content and/or Services shall be the User’s sole responsibility and shall be separately obtained by User, at the User’s own cost, from the appropriate telecommunications or internet access service provider. Nothing herein shall be construed as a representation by SPPG and/or its Affiliates that the information and materials contained in or accessed through this Portal is appropriate or available for use in geographic areas or jurisdictions other than Singapore. By accessing and/or using this Portal and/or the Services, the User agrees that such access and/or use, as well as these Terms & Conditions of Use shall be governed by, and construed in accordance with, the laws of Singapore and the User agrees to submit to the exclusive jurisdiction of the Singapore courts. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg [27072017] The Straits Times - Bukit Panjang CC's Green Revamp Pays Offhttps://www.spgroup.com.sg/dam/jcr:10e86e93-fbf1-48dd-89ae-fcc738901759 Advisory: COVID-19: Gradual Resumption of Utilities Meter Readingshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Advisory-Gradual-Resumption-of-Utilities-Meter-Readings Media Release Advisory: COVID-19: Gradual Resumption of Utilities Meter Readings Singapore, 2 June 2020 – SP Group is gradually resuming the manual reading of utilities meters from 2 June, in line with the easing of circuit breaker measures outlined by the Singapore government. Our meter readers will be visiting your premises to check your electricity, water and gas meters to record your monthly utilities consumption except for the following scenarios: — If you are opening a utilities account for premises with existing electricity, water or gas supply, the opening meter readings will be estimated. To avoid being billed on estimated consumption, please submit photos of the meter readings (clearly reflecting the meter reading and meter number) up to 3 days before or after your account opening date via email to mimoreading@spgroup.com.sg. — If you are closing a utilities account and/or have received a Takeover Notification, your final utilities bill will be estimated. To avoid being billed on estimated consumption, please submit photos of the meter readings up to 3 days before or after your account closing date via email to mimoreading@spgroup.com.sg. SP Group continues to provide essential services such as operating the national power grid and delivering electricity and gas supply to you. Our officers are on standby 24/7 to attend to any electricity/gas supply disruption. -Ends- About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. [Info] FAQs on Electricity Supply Connection for Landed Residential Premiseshttps://www.spgroup.com.sg/dam/spgroup/pdf/resources/electricity-works/FAQs-on-Electricity-Supply-Connection-for-Landed-Residential-Premises.pdf?MOD=AJPERES FAQs on Electricity Supply Connection for Landed Residential Premises Application Phase 1. Who can I engage if I want to apply for new connection/upgrade/rewiring of my house? You should engage Licensed Electrical Workers (LEWs) to install or supervise the installation of electrical wiring (including new electrical wiring, or addition or alteration to existing electrical wiring) in your premises. You may search for an LEW on Energy Market Authority’s website. 2. How can I ensure the electrical wiring in my house is done properly? You can do so by only engaging Licensed Electrical Workers (LEWs) to carry out the electrical work, for example, rewiring, repairing or replacement of any part of electrical installation, inspection, testing, etc. Quotation Phase 1. How much do I have to pay for my service connection cost? The amount payable is a standard connection charge based on the capacity applied. You may refer to the Transmission Service Rate Schedule for the standard connection charges. 2. How do I make payment for the quotation amount? Payment for quotations can be made here, SP app or SP kiosk at our Customer Service Centre at 490 Lor 6 Toa Payoh, #09-11, HDB Hub Biz Three Lift Lobby 1. Payment modes accepted are Credit Card (Visa/ Mastercard) up to $40,000 and NETS. There is no payment limit for NETS, however please check with your bank for more information. Project Implementation Phase 1. How will I know who is the project officer assigned to me? After we receive payment for the service connection charge, an introduction letter will be sent to you with the contact details of the project officer assigned to your application. 2. Where can I find out the status of my application? You may contact the project officer stated in our introduction letter to check the status. 3. Why does it take so long to get the service cable connected to my house? The installation of the service cable requires SP to seek permission from relevant agencies, eg LTA, PUB, NParks to work in public areas. This process typically takes three weeks. After approvals are obtained, it takes about another three weeks for the cable installation work to be completed. 4. Who can I contact to remove the temporary wire at my house? You may contact our project officer stated in our introduction letter to make arrangements to remove the wire. Testing/Completion Phase 1. When can I apply for a turn-on appointment? You may check with your appointed Licensed Electrical worker (LEW) on the process and requirements to apply for turn-on. Normally your LEW can apply for an inspection and turn-on appointment once our service cable is connected to your gate pillar. The appointment can be made 10 calendar days before your preferred date. 2. Do I have to pay for the test? First time inspection is free of charge. Re-inspection fees is applicable for the next inspection. 3. What if the testing fails? Your LEW will need to make good on the areas that failed testing and book a new appointment for the retest. Others 1. Who can I contact if I haven’t been assigned a project officer? You may send your queries to powerfeedback@spgroup.com.sg. 1 2 3 4 5 ..... 86

TUESDAY, OCTOBER 29, 2013 MONEY B11 One man demonstrated ‘outstanding leadership’ in searching for solutions to the energy sector’s manpower challenges, while an organisation made a sustained effort in promoting energy awareness among youth. Another organisation received special mention for rallying youth around energy causes. The Straits Times speaks to the inaugural winners of the Singapore Energy Award, which honours those who have made transformational changes in the energy sector, and finds out what fuels their passion. Energy Matters A series brought to you by the Energy Market Authority Powered by pure passion SINGAPORE Power’s (SP) senior adviser Quek Poh Huat lays the ground rules at the start of the interview. “This isn’t about me, okay? The Singapore Energy Award belongs to the company. I was just fortunate to be here to oversee all this,” says the 67-year-old, ironically also the inaugural winner of the Individual category of this year’s awards. Mr Quek was appointed a director of SP Ltd in 2001 and became the group chief executive of SP from May 2004. He stepped down in January last year but is still on the frontline of addressing the sector’s manpower crisis. He recently chaired the Power Sector Manpower Taskforce (PSMT) to develop recommendations for building manpower capabilities for Singapore’s power sector. The challenges it highlighted included the ageing technical workforce and the difficulty of attracting and retaining younger Singaporeans (see previous story). “At Singapore Power (SP), the average age of our workers is 43. And as the workforce ages, we need them to be replaced. We also want to ensure know-how is transferred,” he said. “Working in the power sector is not seen as easy. People think that they will have to deal with harsh working conditions – having to be in substations and being on the ground. “But these conditions aren’t always harsh. We also need to make people understand the opportunities.” Mr Quek is no stranger to challenging situations. When SP introduced integrated billing for power, water and waste removal over 2000 and 2001, a computer glitch meant some households did not receive a bill for a year, then got them all at once. “It took 12 months to correct the faults,” he recalls. “We had to work out instalment schemes. I even went to Parliament to explain to the MPs how to trickle down the information to their concerned constituents.” Mr Quek was also under heat when, in 2004, the country experienced two outages. The first, in April, lasted 59 minutes and knocked out electricity supply to about 80,000 homes. The second, in June, left 30 per cent of the island in the dark for close to two hours. “Since then, most of the outages have been minor. Touch wood!” he says. Despite being in the sector just nine years, Mr Quek’s list of contributions to it is long. Under his watch, SP has become one of the largest energy utility companies in the Asia Pacific with revenues of $8.97 billion in financial year 2012/2013. He has also been developing capabilities within the industry and addressing the sector’s talent crunch through a variety of measures, including cultivating a close relationship with the unions. His efforts earned him the NTUC May Day Award – Medal of Commendation (Gold) in May last year. Mr RKS Nachiappan, general-secretary of the Union of Power & Gas Employees, says Mr Quek put in place more frequent meetings – both formal and casual – to understand the challenges and issues. “He has a real soft spot for the low-income group, and knows training is the best way to help make their lives better,” Mr Nachiappan adds. In 2010, Mr Quek was heavily involved in implementing an industry-wide Work Skills Qualification (WSQ) System and even before re-employment of older workers was legislated, SP put such a scheme in place. Mr Quek also lent his support to bond-free scholarships for power workers and mooted the idea of the Singapore Power Heartware Fund to help the needy elderly in our community. “The three most important ENERGY WARRIORS Singapore Power’s senior adviser Quek Poh Huat with a mural of the Singapore night skyline behind him at the SP offices. The 67-year-old is the inaugural winner of the Individual category of the Singapore Energy Award. PHOTO: EDWARD TEO FOR THE STRAITS TIMES things in my life are family, friends and faith. I follow that when dealing with the union, staff, new recruits and retirees. We are a family, Singapore Power,” Mr Quek says. Now retired, Mr Quek’s focus will be on the Singapore Power Training Institute (SPTI). It currently conducts about 200 training sessions under 70 programmes annually covering areas such as electricity and gas network operations, business continuity management, and safety and power quality. His plan is to retain the expertise present in the industry by inviting retired power workers back to teach. He also sees room for Singapore to share what it knows with the region. “Singapore has invested so much and learnt hard lessons developing its know-how. This can A LOVE for Lego was what drew 22-year-old Rochelle Hung to the National University of Singapore’s student organisation Energy Carta. Earlier this year, Energy Carta organised an event called Changing the Game, which visualised energy usage through the use of Lego bricks. Ms Hung, a major in Project and Facility Management at NUS’ School of Design and Environment (SDE), heard about it through a department e-mail blast. A long-time lover of Lego, she signed up. “I was determined to understand more about the energy field, especially sustainability, and be able to plan the future that I want to be in, that is, one with smart and sustainable buildings,” she recalls. Ms Hung eventually became one of the student leaders of Energy Carta, which has earned a Special Mention Award in the Organisation category of the inaugural Singapore Energy Award. Energy Carta, which draws part of its name from the ancient historical document Magna Carta, or Latin for “great charter”, was founded by 30-year-old NUS alumnus Yujun Chean in 2008. The then final-year engineering student had been working with a Silicon Valley start-up and attending classes at Stanford University under a year-long NUS student programme, when he saw former US vice-president Al Gore deliver a landmark speech ahead of the screening of his documentary An Inconvenient Truth. Separately, he also attended a conference by a now-defunct Stanford organisation that convinced him students could make a difference. Back at NUS, it dawned on him that he could do something similar. “I penned down names of prominent individuals within the be packaged and exported,” he says. Also a priority is to ensure that Singapore continues “keeping the lights on”. Singaporeans experience an average of just 25 seconds of outage a year. “And there is just a 0.01 per cent chance of a blackout. That’s the best in the world,” he says, beaming. It is a long way to have come for a man who remembers running through back lanes barefoot, electric trams in Orchard Road and calling it a night when daylight ended. “The next 20 years will also be dramatically different from how it is now,” he said, adding that the priority is finding the people who can keep things humming while also handling areas like electric cars and smart grids. “We cannot afford to fail.” Senoko is on the cutting edge of various energy innovations, including adopting and testing electric vehicles. PHOTO: ELECTRIC VEHICLE TASKFORCE Undergrads’ ‘great charter’ for environment Youth organisation Energy Carta, founded by NUS alumnus Yujun Chean (front row, left) in 2008, is one of the three inaugural winners of the Singapore Energy Award. Energy Carta has raised more than $170,000 in sponsorships from corporations such as PowerSeraya, Chevron, Sembcorp, Singapore Airlines and UOL. PHOTO: YUJUN CHEAN, ENERGY CARTA clean-tech world,” he recalls. “I also tried to get my friends excited about creating a student-run conference as a final year project.” In the end, an event he thought would simply allow him to “leave school with a bang” ended up having a much greater impact. First, Professor Chou Siaw Kiang, executive director of the NUS Energy Studies Institute, encouraged him not to set up the organisation as a Stanford offshoot but as an independent Singapore-rooted organisation. Then, the Economic Development Board (EDB) threw in its support and the Energy Market Authority (EMA) agreed to make Energy Carta its youth partner at the inaugural Singapore International Energy Week in 2008. “This gave us a lot of credibility when we were pitching for support, speakers and funding, and accelerated our growth curve,” says Mr Chean. What resulted was the Asian Youth Energy Summit in 2008, which became the largest student-led energy conference in Singapore, attracting over 500 participants and featuring 30 industry speakers. The following year, Energy Carta added the Chevron Case Challenge, where 97 teams vied to develop the best 20-year energy plan for a fictional city. A year later, the winner of the Singapore round of the Cleantech Open Global Ideas Competition was flown to the United States for the global leg of the competition. Energy Carta has raised more than $170,000 in sponsorships from corporations such as PowerSeraya, Chevron, Sembcorp, Singapore Airlines and UOL. “These funds have enabled us to organise large-scale events, reaching well over a thousand participants,” says Mr Chean. “The belief is that while most people may not be intrinsically keen to solve climate change, they may indirectly do so by building a career in the sector, and Energy Carta aims to get them started on that path,” he explains. Senoko’s activities to engage the young IT IS a Saturday but one of Senoko Energy’s vice-presidents is at Woodgrove Secondary School helping staff to develop an education module for next year and exploring how the school can become more energy-efficient. Woodgrove Secondary is one of 18 schools that has been adopted by Singapore’s largest power generation company as part of the NEA Corporate and School Partnership Programme (Casp). Senoko offers the schools training attachments, plant tours and project sponsorship among other things, and Mr Kwong Kok Chan has made it his personal mission to work with them. “When I first started in 2004, I saw it as just part of my job. Now I can’t differentiate between work and personal interest,” says the 60-year-old, an engineering graduate from the University of Malaya. “The students treat me like an uncle, and I’ve also learnt from the way they see things. One Admiralty student even challenged me, asking why Singapore didn’t harness electricity from lightning. I had no idea what to say!” It is people like Mr Kwong that Senoko Energy president and chief executive officer Brendan Wauters credit for the company’s win in the Organisation category of the inaugural Singapore Energy Awards. “The award reflects the continued and consistent efforts we have put in over the past decade,” he says. “A lot of people like Mr Kwong are instrumental to what we have done. Mr Kwong loves to interact with students and their teachers. His passion is infectious.” But Casp is only one of many community outreach activities undertaken by Senoko, the only power generation company located in the north of Singapore. “Being in the north, we are closer to residential areas, so it important that we have a relationship with our neighbouring communities,” explains Mr Wauters. Senoko has also partnered with the PUB to adopt Sungei Sembawang and help make young people aware of the need for water conservation. In 2012, the company launched the Senoko Sustainability Challenge, which challenged students from primary schools to junior colleges to come up with solutions to environmental problems. “It aims to create awareness of the importance of sustainability in general and climate change in particular among the younger generation, who are ultimately the ones who can impact future outcomes the most,” says Mr Wauters. A total of 120 teams from 52 schools participated this year. Senoko, which started in 1975, has, through the years, delivered several firsts. In 1991, it became the first power generation company to import natural gas into Singapore from Malaysia. It was a landmark moment, representing the nation’s first step away from liquid fuel. Senoko was also the first to use combined cycle gas turbine (CCGT) technology in 1995. Being able to fire with either natural gas or fuel oil or a mix of both translated into about 10 per cent in energy efficiency gains and cleaner emissions. Senoko was also the first company to take the 3R principles of reduce, reuse and recycle to a new level: Its “repowering” approach so far has resulted in a more than 40 per cent drop in carbon intensity over 1990 levels. Senoko is still on the cutting edge of other innovations, including adopting and testing electric vehicles. “Power companies are often seen as part of the problem in terms of the environment, but in Singapore, we can say we have become part of the solution,” says Mr Wauters.

即 时 新 加 坡 新 能 源 与 招 银 金 租 达 成 15.3 亿 元 战 略 合 作 支 持 中 国 可 再 生 能 源 项 目 李 娅 宁 发 布 /2024 年 5 月 08 日 12:54 PM 新 加 坡 能 源 集 团 与 招 银 金 租 星 期 三 达 成 15.3 亿 元 战 略 合 作 。 图 为 新 加 坡 能 源 集 团 首 席 财 务 官 龙 慧 琪 ( 左 后 )、 新 加 坡 能 源 集 团 中 国 区 总 裁 钟 志 明 ( 左 前 )、 招 银 金 租 党 委 书 记 张 诚 ( 右 后 ) 和 招 银 金 租 党 委 委 员 兼 副 总 裁 杜 毅 ( 右 前 )。( 新 加 坡 能 源 集 团 提 供 ) 新 加 坡 能 源 集 团 (SP Group) 与 招 商 银 行 旗 下 招 银 金 融 租 赁 有 限 公 司 ( 简 称 招 银 金 租 ) 达 成 80 亿 元 人 民 币 ( 约 15 亿 3000 万 新 元 ) 规 模 的 战 略 合 作 。 新 加 坡 能 源 集 团 星 期 三 (5 月 8 日 ) 发 文 告 宣 布 这 一 消 息 。 在 这 一 合 作 中 , 招 银 金 租 将 提 供 有 竞 争 力 的 融 资 服 务 , 支 持 新 加 坡 能 源 集 团 在 中 国 推 广 可 再 生 能 源 解 决 方 案 。 根 据 合 作 协 议 , 未 来 三 年 , 双 方 将 重 点 关 注 新 加 坡 能 源 集 团 在 中 国 的 目 标 项 目 , 并 进 行 全 方 位 业 务 合 作 , 包 括 集 中 式 光 伏 电 站 项 目 、 全 额 上 网 和 自 发 自 用 的 分 布 式 光 伏 电 站 项 目 、 储 能 项 目 , 以 及 区 域 集 中 供 冷 供 热 项 目 等 。 新 加 坡 能 源 集 团 是 淡 马 锡 旗 下 全 资 子 集 团 。 截 至 目 前 , 新 加 坡 能 源 集 团 在 中 国 已 锁 定 光 伏 发 电 项 目 超 过 1.3 吉 瓦 (GW)、 区 域 供 冷 项 目 逾 5 万 8000 冷 吨 (refrigeration ton)。

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Expands Electric Vehicle Charging Network SUSTAINABILITY SP Group (SP) increased its high-speed electric vehicle (EV) charging network to 200 points across Singapore, including 52 direct current (DC) fast chargers. This comes after SP partnered landlords such as CapitaLand Group, City Developments Limited, Lendlease, Resorts World Sentosa and Soilbuild Group Holdings Ltd to install charging points at select properties. The new charging points will bring greater convenience to EV drivers, with new charging points located in the Central Business District, Orchard Road, Sentosa and Paya Lebar. EV drivers visiting the Orchard Road shopping district, can now charge their cars at Shaw Centre. Republic Plaza is the first commercial building in the CBD to host a fast charger, and Sentosa’s first fast chargers are located at Resorts World Sentosa. Drivers in the east can charge their cars at one of the 20 charging points at Paya Lebar Quarter. This round of expansion has enabled SP to deliver the largest and fastest public EV charging network in Singapore.  For more information on the new wave of charging points, please visit spgrp.sg/ev200. — 10 September 2019 TAGS ELECTRIC VEHICLESSUSTAINABILITY YOU MIGHT BE INTERESTED TO READ DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy

Lianhe Zaobao, Page 5, 28 July 2015 ������������������������ ���������������������� �������� Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction ���������� ������������������������ ���������������������� �������� ����� �������� ������ yangdx@sph.com.sg ��������������������� ��������������������� ��������������������� ����������������������� ������������������������ ����� ����������������������� ����������������������� ������ ��� leeyee@sph.com.sg ����������������������� ����������������������� ������������������������ ������������������ �������� ������������������ ���������� ������������������ ����������� �������� ������������������� ������������ ������� ������ ������������������� �������� ���������� �������� ����������� �������� ������������������������������� ����������� �������� ���������������������� ����������� ������������������ �������� ����������� ����������������������� ������������������ ����� ������������������� ���������������������� ������������������ ����������������������� ������������������� ����������������������� ������������������ ����������������� ��� ���������������������� ����������������������� ����������������� ����������������������� ������������������� �������� ������������������� ����������������������� ������������������������ ����������������������� ������� � � � � ���������������� ����������������� ���������� ��������� ���������� �������� ��������� ���������� ��������� ��������� ���������� ��������� �������� �������� ��������� ��������� ��������� ��������� ���������� ��������� ����� ����������� ���������

Consumption_Gas Average consumption of Gas (kWh) Premises Types Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 HDB 1-Room 35 36 38 38 37 38 35 34 33 35 35 34 HDB 2-Room 36 36 37 38 38 40 37 34 34 36 36 34 HDB 3-Room 51 49 50 52 53 56 50 48 47 51 51 49 HDB 4-Room 62 61 61 64 66 69 62 58 58 62 63 61 HDB 5-Room 69 67 65 70 73 77 68 64 63 69 70 68 HDB Executive 73 70 70 74 78 82 73 68 68 72 74 72 Apartment 85 83 85 91 94 93 80 76 77 82 86 88 Terrace 105 103 100 108 120 114 93 97 98 98 105 107 Semi-Detached 123 118 115 120 133 130 117 105 115 115 120 117 Bungalow 201 200 213 192 220 234 209 168 197 185 198 206

News Release SP DEVELOPS FUTURE ENERGY LEADERS THROUGH FIRST ENERGY MANAGERS PROGRAMME AND INDUSTRY SCHOLARSHIPS Singapore, 2 November 2018 – Singapore Institute of Power and Gas (SIPG), as the centralised training institute for the power and gas sectors, announced today the successful completion of its first Energy Managers Programme (EMP). The pioneer cohort of 19 energy sector professionals was recognised in a ceremony during Singapore International Energy Week 2018, witnessed by Dr Tan Wu Meng, Senior Parliamentary Secretary, Ministry of Trade and Industry and Ministry of Foreign Affairs. The programme, which is under the SkillsFuture Leadership Development Initiative, is designed to build a pipeline of strong leaders for the energy sector as they address issues and opportunities in today’s transforming and disruptive landscape. Building on its inaugural run, SIPG is opening its programme to participants from ASEAN utilities and other international companies in the energy value chain, curating a broader range of experiences, perspectives and real-world applications. Mr Peter Leong, Principal of SIPG, said, “We customised this programme to help energy industry managers hone their well-rounded leadership skills through blended learning in the classroom and field trips to companies in Singapore and overseas. They have personally benefitted from networking with peers from across the value chain. They have also gleaned insights on driving advancement and innovation amidst the rapid industry disruption, in order to serve all consumers better.” Spanning five months from February this year, the programme’s first participants were emerging leaders from generation companies and SP Group. Through workshops, dialogues with senior leaders from the energy sector and government, as well as a learning trip to China, the participants were exposed to pertinent challenges the industry faces, in Singapore and around the region. They also gained valuable insights from individual coaching sessions and working on action projects. Mr Neo Bing Hui, Senior Operations Engineer, YTL PowerSeraya Ltd, said, “The Energy Managers Programme (EMP) has helped broaden my views of the industry in general, providing a different perspective of how challenges can be viewed in the energy sector. After going through EMP, I have gleaned more insights on my leadership style and how I can effectively improve communication with my team mates. I am excited to start applying what I've learnt from this programme.” The pressing need to inspire the energy sector to groom the next generation of energy leaders is why the Energy Market Authority is supporting the programme. Its Chief Executive, Mr Ngiam Shih Chun, said: “For the energy sector to embrace new opportunities and challenges, there is a need to engage and develop tomorrow's energy leaders. They will need to be agile and adopt a growth mindset to lead their organisations forward. EMA supports SIPG in playing a crucial role in providing a programme to grow our future energy leaders.” Nurturing engineering talent In developing future engineering talent, SP Group also awarded two Energy-Industry Scholarships to students from institutions of higher learning – Ms Choo Wei Ming, 19, from Ngee Ann Polytechnic and Mr Muhammad Syahiran bin Jamal, 20, from Singapore Polytechnic. SP Group’s Chief Human Resource Officer, Mr Ng Seng Huwi, presented the scholarships to Wei Ming and Muhammad Syahiran, at a ceremony during the Youth@SIEW event earlier today. The scholarship serves to nurture talent for the energy sector and support students with a passion for engineering in achieving academic and career aspirations. They will join SP Group when they complete their studies. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 HDB 1-Room 126 126 132 150 152 149 140 151 148 139 142 128 127 121 119 128 136 150 143 150 136 136 144 127 HDB 2-Room 164 167 173 199 199 195 183 198 192 183 186 166 168 161 156 169 181 195 190 195 177 177 188 164 HDB 3-Room 236 241 250 292 285 277 264 283 277 266 266 243 238 231 231 250 265 284 273 280 257 259 271 242 HDB 4-Room 321 330 342 398 396 383 360 385 381 363 365 338 327 320 309 341 363 390 381 388 358 355 377 334 HDB 5-Room 367 381 399 463 466 448 416 447 446 427 429 397 379 374 359 399 425 457 450 459 423 417 444 392 HDB Executive 456 474 489 575 568 544 515 546 548 520 523 481 462 458 445 495 522 562 554 562 520 513 546 478 Apartment 430 435 486 578 573 543 500 513 539 523 519 486 446 419 417 476 516 548 536 541 513 501 538 500 Terrace 740 794 821 957 900 872 838 847 885 851 851 785 747 744 714 775 823 881 848 866 817 818 836 785 Semi-Detached 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 1,123 1,121 1,072 1,056 1,107 1,016 Bungalow 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244 2,175 2,168 2,190 2,074 2,202 2,040

STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SUSTAINABILITY SP Group's Chiller Cooling System at STMicroelectronics Toa Payoh SP and STMicroelectronics (ST) will be announcing today that SP has been appointed to upgrade ST’s cooling infrastructure at its Toa Payoh site. This serves as a critical hub for ST’s packaging R&D and wafer testing operations. This new tailored, integrated system with dual-temperature capability, has a cooling capacity of 3,200 refrigerant tons. It will save up to five Gigawatt-hours of energy annually, equivalent to powering over 1,100 four-room HDB households a year, and is expected to reduce carbon emissions by approximately 2,140 tons annually. Read more here. - 29 May 2025 TAGS DISTRICT COOLING YOU MIGHT BE INTERESTED TO READ DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy

Media Coverage Catch the latest news on SP All Years 22 Mar 2021 Berita Harian - Chevron, SP Group team up to offer electric vehicle charging points at four stations in Singapore Source: Berita Harian © Singapore Press Holdings Limited. Permission required for reproduction. 22 Mar 2021 Tamil Murasu - Four Caltex stations to offer electric vehicle charging points Source: Tamil Murasu © Singapore Press Holdings Limited. Permission required for reproduction. 22 Mar 2021 The New Paper - Fast electric vehicle charging at four Caltex stations Source: The New Paper © Singapore Press Holdings Limited. Permission required for reproduction. 16 Mar 2021 The Business Times Online - SP Group partners State Grid Chongqing to develop energy management solutions Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 22 Feb 2021 Shin Min Daily News - Champions of Good show care through packs of love and heartwarming food Source: Shin Min Daily News © Singapore Press Holdings Limited. Permission required for reproduction. 31 Jan 2021 The Business Times - StarHub, SP reach out to needy families Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 21 Jan 2021 Lianhe Zaobao - SP Group acquires 40% stake in Sino-French Energy Services Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction. 20 Jan 2021 The Business Times - SP acquires Engie's 40% stake in Sino-French Energy Services in China for undisclosed sum Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 19 Jan 2021 The Straits Times Online - SP acquires Engie's 40% stake in Sino-French Energy Services in China Source: The Straits Times Online © Singapore Press Holdings Limited. Permission required for reproduction. 12 Dec 2020 The Sunday Times - 'Eco boards' to track utilities usage at five Tampines HDB blocks Source: The Sunday Times © Singapore Press Holdings Limited. Permission required for reproduction. 1 ... 20 21 22 ... 47

Media Release SP Group Partners Sino-Singapore Guangzhou Knowledge City To Provide District Cooling, Heating & Energy Saving Solutions Singapore & China, 18 November 2019 – SP Group (SP) today announced its partnership with the Sino-Singapore Guangzhou Knowledge City Investment and Development Co. Ltd (GKC Co). The objective is to provide district cooling and heating, and smart and clean energy solutions at the China-Singapore Guangzhou Knowledge City (CSGKC). GKC Co is a 50-50 joint venture company established by the Guangzhou Development District Administrative Committee and CapitaLand. The Memorandum of Understanding was signed by SP Group and GKC Co at the 10th SingaporeGuangdong Collaboration Council (SGCC) meeting, co-chaired by Mr. Ma Xingrui, Guangdong Governor and Mr. Ong Ye Kung, Minister for Education, Singapore, and supported by Enterprise Singapore. The implementation of the district cooling and heating networks, and other sustainable energy solutions such as solar, energy storage, energy efficiency and integrated energy management systems will enable CSGKC to enjoy substantial energy and cost savings. This will translate to a cleaner and more sustainable energy future for CSGKC and for Guangzhou city. Mr Wong Kim Yin, Group Chief Executive Officer of SP Group said: “We are privileged to partner the Guangzhou government and CapitaLand and contribute to the China-Singapore Guangzhou Knowledge City project. SP Group is committed to providing customers innovative, sustainable solutions to save energy and reduce cost. Our experience with Raffles City Chongqing and Singapore’s Marina Bay has demonstrated that our technology and operations can help customers achieve 50 per cent energy and cost savings and reduce carbon emissions. At the same time, we enhance reliability and enable customers to enjoy a high-quality sustainable lifestyle.” In September this year, Raffles City Chongqing, where SP Group operates its advanced energyefficient cooling and heating system, commenced operations. SP’s cooling operations enable Raffles City Chongqing to achieve up to 50 per cent savings in energy consumption, compared to conventional building chiller plants. SP designed and operates the world’s largest underground district cooling system at Singapore’s Marina Bay Financial district. Besides achieving substantial energy efficiency, the Marina Bay district cooling network achieved 100% reliability for 13 consecutive years, since it commenced operations in 2006. -Ends- Notes to Editor About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP and UOB facilitate credit cardholders’ carbon offset SUSTAINABILITY SP has partnered UOB to enable UOB EVOL cardholders to offset 100 per cent or more of their household electricity carbon emissions for free when they charge their SP bill payments to their credit card via a new exclusive feature jointly launched by SP and UOB. UOB will fund and contribute 2 per cent of the billed amount to purchase My Green Credits on the SP app on behalf of the customer. My Green Credits are "green credits" in the form of Renewable Energy Certificates. As part of the UOB EVOL Card My Green Credits launch, SP is supporting NParks' One Million Trees movement to plant more trees across Singapore by 2030 through the Garden City Fund's Plant-A-Tree programme. UOB and SP will plant 50 trees in April 2023. This brings Singapore closer to becoming a City in Nature, a key pillar of the Singapore Green Plan 2030. More details in the media release here. TAGS SUSTAINABILITY YOU MIGHT BE INTERESTED TO READ DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy