SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP and UOB facilitate credit cardholders’ carbon offset SUSTAINABILITY SP has partnered UOB to enable UOB EVOL cardholders to offset 100 per cent or more of their household electricity carbon emissions for free when they charge their SP bill payments to their credit card via a new exclusive feature jointly launched by SP and UOB. UOB will fund and contribute 2 per cent of the billed amount to purchase My Green Credits on the SP app on behalf of the customer. My Green Credits are "green credits" in the form of Renewable Energy Certificates. As part of the UOB EVOL Card My Green Credits launch, SP is supporting NParks' One Million Trees movement to plant more trees across Singapore by 2030 through the Garden City Fund's Plant-A-Tree programme. UOB and SP will plant 50 trees in April 2023. This brings Singapore closer to becoming a City in Nature, a key pillar of the Singapore Green Plan 2030. More details in the media release here. TAGS SUSTAINABILITY YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment

MEDIA RELEASE SP Group recognised with three Community Chest Awards SP scaled up giving, expanded programmes to benefit seniors, children and youth SP Group CEO Mr Stanley Huang received the Charity Platinum Award from President Halimah Yacob. Singapore, 1 November 2022 – At the Community Chest Awards 2022, SP Group (SP) was recognised with three awards for its sustained philanthropy, strong volunteerism culture and community engagement. Group Chief Executive Officer Stanley Huang received SP’s Charity Platinum Award, Enabler Award, and Volunteer Partner Award at the event presided by President Halimah Yacob on 1 November 2022 at the Istana. Working closely with Community Chest has enabled SP to effectively identify needs, collaborate with social service agencies and create sustained impact to help vulnerable groups. Mr Huang said, “SP is honoured to receive this recognition from Community Chest. Despite the challenges brought on by the pandemic, we scaled up our efforts to fulfil long-standing commitments and set up new programmes to benefit a wider range of social service users, from seniors, to children and youth.” Mr Huang paid tribute to SP’s staff, business associates and the public for enabling its programmes to grow from strength to strength over the years. Last year, SP’s contributions totalled S$4.5 million in donations, sponsorships and volunteer manpower. These include maintaining support for 21,000 seniors through the SP Heartware Fund, which has raised more than S$18 million since it was established in 2005. In addition, SP also committed S$1.1 million this year to see through a five-fold increase in its annual Power Packs initiative, enabling 10,000 lower-income families to receive daily essential items. In widening the scope of its programmes across the age spectrum, SP launched SP Kids at Heart, donating S$2.1 million over the past two years to support 5,000 children under KidSTART with learning tools, including digital devices for home-based learning and early literacy development. 1 SP also extended its reach to youth from vulnerable backgrounds by launching the inaugural SP Group Engineering Study Awards this year with a contribution of S$1.35 million to the Institute of Technical Education (ITE). This will benefit 450 ITE students from lower-income families over the next three years. Through this study award, SP aims to aid aspiring engineers in securing better academic and employment opportunities. In amplifying fundraising efforts for the SP Heartware Fund, SP enables its customers and business associates to donate to Community Chest through the SP app and donation appeals in its utilities bills. SP also matches dollar-for-dollar donations made by its staff to the Fund, and underwrites all fund-raising and operational costs of the Fund and its programmes, so that all donations will go fully to the social service organisations. Staff volunteers, known as SP Heart Workers, organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. SP’s staff have also been part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. Mr Huang explained, “Over the years, we have developed a strong culture of volunteerism amongst our team members. This shared purpose of pursuing a common good unifies our people, fosters team-building and cultivates the spirit of giving.” SP Group has received the Charity Platinum Award and Volunteer Partner awards in past editions of the Community Chest Awards, held annually to honour organisations and individuals in Singapore who have made outstanding contributions to the social service sector to care for the less fortunate in the community. - Ends - About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China, Vietnam and Thailand. As Singapore's national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of renewable and sustainable energy solutions including solar energy solutions, microgrids, cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG, and LinkedIn at spgrp.sg/linkedin. 2 Editors’ Notes 1. Please use the following photo captions. 2. Photos are to be attributed to “SP Group”. SP Group sustained support for seniors through its flagship corporate philanthropy programme – SP Heartware Fund. This includes scaling up the Power Packs initiative to $1.1 million this year. SP Heart Workers packed and delivered Power Packs of essential items to 10,000 lower-income households this year – a fivefold increase through SP’s S$1.1 million commitment. SP staff volunteers, known as SP Heart Workers, organise outreach activities for social service users throughout the year, including outings with seniors. 3 During the pandemic, SP Heart Workers partnered FairPrice to bring grocery shopping to the doorstep of senior. SP Kids at Heart, launched in 2021, renewed its commitment to KidSTART Singapore with a S$1.1 million donation for 2022. In 2021, SP donated $1 million to KidSTART. (Photo Credit: KidSTART Singapore) The key initiatives supported by SP Kids at Heart in 2022 includes KidSTART Sea Adventures (top) and KidSTART Stories (bottom). (Photo Credit: KidSTART Singapore) 4 5 Expanding its scope to vulnerable youths, SP Group set up its inaugural study awards with a S$1.35 million contribution to benefit 450 ITE engineering school students over the next three years, helping to alleviate financial concerns brought on by the pandemic.

News Release SP DEVELOPS FUTURE ENERGY LEADERS THROUGH FIRST ENERGY MANAGERS PROGRAMME AND INDUSTRY SCHOLARSHIPS Singapore, 2 November 2018 – Singapore Institute of Power and Gas (SIPG), as the centralised training institute for the power and gas sectors, announced today the successful completion of its first Energy Managers Programme (EMP). The pioneer cohort of 19 energy sector professionals was recognised in a ceremony during Singapore International Energy Week 2018, witnessed by Dr Tan Wu Meng, Senior Parliamentary Secretary, Ministry of Trade and Industry and Ministry of Foreign Affairs. The programme, which is under the SkillsFuture Leadership Development Initiative, is designed to build a pipeline of strong leaders for the energy sector as they address issues and opportunities in today’s transforming and disruptive landscape. Building on its inaugural run, SIPG is opening its programme to participants from ASEAN utilities and other international companies in the energy value chain, curating a broader range of experiences, perspectives and real-world applications. Mr Peter Leong, Principal of SIPG, said, “We customised this programme to help energy industry managers hone their well-rounded leadership skills through blended learning in the classroom and field trips to companies in Singapore and overseas. They have personally benefitted from networking with peers from across the value chain. They have also gleaned insights on driving advancement and innovation amidst the rapid industry disruption, in order to serve all consumers better.” Spanning five months from February this year, the programme’s first participants were emerging leaders from generation companies and SP Group. Through workshops, dialogues with senior leaders from the energy sector and government, as well as a learning trip to China, the participants were exposed to pertinent challenges the industry faces, in Singapore and around the region. They also gained valuable insights from individual coaching sessions and working on action projects. Mr Neo Bing Hui, Senior Operations Engineer, YTL PowerSeraya Ltd, said, “The Energy Managers Programme (EMP) has helped broaden my views of the industry in general, providing a different perspective of how challenges can be viewed in the energy sector. After going through EMP, I have gleaned more insights on my leadership style and how I can effectively improve communication with my team mates. I am excited to start applying what I've learnt from this programme.” The pressing need to inspire the energy sector to groom the next generation of energy leaders is why the Energy Market Authority is supporting the programme. Its Chief Executive, Mr Ngiam Shih Chun, said: “For the energy sector to embrace new opportunities and challenges, there is a need to engage and develop tomorrow's energy leaders. They will need to be agile and adopt a growth mindset to lead their organisations forward. EMA supports SIPG in playing a crucial role in providing a programme to grow our future energy leaders.” Nurturing engineering talent In developing future engineering talent, SP Group also awarded two Energy-Industry Scholarships to students from institutions of higher learning – Ms Choo Wei Ming, 19, from Ngee Ann Polytechnic and Mr Muhammad Syahiran bin Jamal, 20, from Singapore Polytechnic. SP Group’s Chief Human Resource Officer, Mr Ng Seng Huwi, presented the scholarships to Wei Ming and Muhammad Syahiran, at a ceremony during the Youth@SIEW event earlier today. The scholarship serves to nurture talent for the energy sector and support students with a passion for engineering in achieving academic and career aspirations. They will join SP Group when they complete their studies. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

Consumption_Water Average consumption of Water (CuM) Premises Types Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 HDB 1-Room 7.8 8.0 8.3 8.4 8.1 7.7 7.5 8.1 8.3 7.9 8.1 7.8 HDB 2-Room 9.3 9.3 9.7 10.0 9.5 8.7 8.7 9.4 9.5 9.2 9.3 9.0 HDB 3-Room 12.0 12.2 12.8 12.9 12.0 11.5 11.6 12.4 12.5 12.2 12.2 12.0 HDB 4-Room 15.0 15.5 16.2 16.3 15.3 14.7 14.6 15.6 15.7 15.3 15.5 15.1 HDB 5-Room 16.1 16.7 17.8 17.7 16.7 16.0 15.6 16.9 17.1 16.7 17.0 16.4 HDB Executive 18.1 18.8 19.9 19.7 18.6 17.7 17.7 18.8 19.1 18.5 18.8 18.1 Apartment 12.8 13.1 14.4 14.3 13.2 12.7 12.5 13.1 13.8 13.8 13.8 13.3 Terrace 24.3 25.8 28.0 28.4 24.2 24.1 24.7 25.7 26.7 25.9 26.2 25.6 Semi-Detached 30.0 30.7 34.9 34.6 30.2 28.3 30.0 31.5 33.4 31.4 32.2 30.9 Bungalow 49.4 46.3 59.5 58.1 50.4 42.1 49.6 48.1 54.7 52.4 52.4 50.2

TUESDAY, OCTOBER 29, 2013 MONEY B11 One man demonstrated ‘outstanding leadership’ in searching for solutions to the energy sector’s manpower challenges, while an organisation made a sustained effort in promoting energy awareness among youth. Another organisation received special mention for rallying youth around energy causes. The Straits Times speaks to the inaugural winners of the Singapore Energy Award, which honours those who have made transformational changes in the energy sector, and finds out what fuels their passion. Energy Matters A series brought to you by the Energy Market Authority Powered by pure passion SINGAPORE Power’s (SP) senior adviser Quek Poh Huat lays the ground rules at the start of the interview. “This isn’t about me, okay? The Singapore Energy Award belongs to the company. I was just fortunate to be here to oversee all this,” says the 67-year-old, ironically also the inaugural winner of the Individual category of this year’s awards. Mr Quek was appointed a director of SP Ltd in 2001 and became the group chief executive of SP from May 2004. He stepped down in January last year but is still on the frontline of addressing the sector’s manpower crisis. He recently chaired the Power Sector Manpower Taskforce (PSMT) to develop recommendations for building manpower capabilities for Singapore’s power sector. The challenges it highlighted included the ageing technical workforce and the difficulty of attracting and retaining younger Singaporeans (see previous story). “At Singapore Power (SP), the average age of our workers is 43. And as the workforce ages, we need them to be replaced. We also want to ensure know-how is transferred,” he said. “Working in the power sector is not seen as easy. People think that they will have to deal with harsh working conditions – having to be in substations and being on the ground. “But these conditions aren’t always harsh. We also need to make people understand the opportunities.” Mr Quek is no stranger to challenging situations. When SP introduced integrated billing for power, water and waste removal over 2000 and 2001, a computer glitch meant some households did not receive a bill for a year, then got them all at once. “It took 12 months to correct the faults,” he recalls. “We had to work out instalment schemes. I even went to Parliament to explain to the MPs how to trickle down the information to their concerned constituents.” Mr Quek was also under heat when, in 2004, the country experienced two outages. The first, in April, lasted 59 minutes and knocked out electricity supply to about 80,000 homes. The second, in June, left 30 per cent of the island in the dark for close to two hours. “Since then, most of the outages have been minor. Touch wood!” he says. Despite being in the sector just nine years, Mr Quek’s list of contributions to it is long. Under his watch, SP has become one of the largest energy utility companies in the Asia Pacific with revenues of $8.97 billion in financial year 2012/2013. He has also been developing capabilities within the industry and addressing the sector’s talent crunch through a variety of measures, including cultivating a close relationship with the unions. His efforts earned him the NTUC May Day Award – Medal of Commendation (Gold) in May last year. Mr RKS Nachiappan, general-secretary of the Union of Power & Gas Employees, says Mr Quek put in place more frequent meetings – both formal and casual – to understand the challenges and issues. “He has a real soft spot for the low-income group, and knows training is the best way to help make their lives better,” Mr Nachiappan adds. In 2010, Mr Quek was heavily involved in implementing an industry-wide Work Skills Qualification (WSQ) System and even before re-employment of older workers was legislated, SP put such a scheme in place. Mr Quek also lent his support to bond-free scholarships for power workers and mooted the idea of the Singapore Power Heartware Fund to help the needy elderly in our community. “The three most important ENERGY WARRIORS Singapore Power’s senior adviser Quek Poh Huat with a mural of the Singapore night skyline behind him at the SP offices. The 67-year-old is the inaugural winner of the Individual category of the Singapore Energy Award. PHOTO: EDWARD TEO FOR THE STRAITS TIMES things in my life are family, friends and faith. I follow that when dealing with the union, staff, new recruits and retirees. We are a family, Singapore Power,” Mr Quek says. Now retired, Mr Quek’s focus will be on the Singapore Power Training Institute (SPTI). It currently conducts about 200 training sessions under 70 programmes annually covering areas such as electricity and gas network operations, business continuity management, and safety and power quality. His plan is to retain the expertise present in the industry by inviting retired power workers back to teach. He also sees room for Singapore to share what it knows with the region. “Singapore has invested so much and learnt hard lessons developing its know-how. This can A LOVE for Lego was what drew 22-year-old Rochelle Hung to the National University of Singapore’s student organisation Energy Carta. Earlier this year, Energy Carta organised an event called Changing the Game, which visualised energy usage through the use of Lego bricks. Ms Hung, a major in Project and Facility Management at NUS’ School of Design and Environment (SDE), heard about it through a department e-mail blast. A long-time lover of Lego, she signed up. “I was determined to understand more about the energy field, especially sustainability, and be able to plan the future that I want to be in, that is, one with smart and sustainable buildings,” she recalls. Ms Hung eventually became one of the student leaders of Energy Carta, which has earned a Special Mention Award in the Organisation category of the inaugural Singapore Energy Award. Energy Carta, which draws part of its name from the ancient historical document Magna Carta, or Latin for “great charter”, was founded by 30-year-old NUS alumnus Yujun Chean in 2008. The then final-year engineering student had been working with a Silicon Valley start-up and attending classes at Stanford University under a year-long NUS student programme, when he saw former US vice-president Al Gore deliver a landmark speech ahead of the screening of his documentary An Inconvenient Truth. Separately, he also attended a conference by a now-defunct Stanford organisation that convinced him students could make a difference. Back at NUS, it dawned on him that he could do something similar. “I penned down names of prominent individuals within the be packaged and exported,” he says. Also a priority is to ensure that Singapore continues “keeping the lights on”. Singaporeans experience an average of just 25 seconds of outage a year. “And there is just a 0.01 per cent chance of a blackout. That’s the best in the world,” he says, beaming. It is a long way to have come for a man who remembers running through back lanes barefoot, electric trams in Orchard Road and calling it a night when daylight ended. “The next 20 years will also be dramatically different from how it is now,” he said, adding that the priority is finding the people who can keep things humming while also handling areas like electric cars and smart grids. “We cannot afford to fail.” Senoko is on the cutting edge of various energy innovations, including adopting and testing electric vehicles. PHOTO: ELECTRIC VEHICLE TASKFORCE Undergrads’ ‘great charter’ for environment Youth organisation Energy Carta, founded by NUS alumnus Yujun Chean (front row, left) in 2008, is one of the three inaugural winners of the Singapore Energy Award. Energy Carta has raised more than $170,000 in sponsorships from corporations such as PowerSeraya, Chevron, Sembcorp, Singapore Airlines and UOL. PHOTO: YUJUN CHEAN, ENERGY CARTA clean-tech world,” he recalls. “I also tried to get my friends excited about creating a student-run conference as a final year project.” In the end, an event he thought would simply allow him to “leave school with a bang” ended up having a much greater impact. First, Professor Chou Siaw Kiang, executive director of the NUS Energy Studies Institute, encouraged him not to set up the organisation as a Stanford offshoot but as an independent Singapore-rooted organisation. Then, the Economic Development Board (EDB) threw in its support and the Energy Market Authority (EMA) agreed to make Energy Carta its youth partner at the inaugural Singapore International Energy Week in 2008. “This gave us a lot of credibility when we were pitching for support, speakers and funding, and accelerated our growth curve,” says Mr Chean. What resulted was the Asian Youth Energy Summit in 2008, which became the largest student-led energy conference in Singapore, attracting over 500 participants and featuring 30 industry speakers. The following year, Energy Carta added the Chevron Case Challenge, where 97 teams vied to develop the best 20-year energy plan for a fictional city. A year later, the winner of the Singapore round of the Cleantech Open Global Ideas Competition was flown to the United States for the global leg of the competition. Energy Carta has raised more than $170,000 in sponsorships from corporations such as PowerSeraya, Chevron, Sembcorp, Singapore Airlines and UOL. “These funds have enabled us to organise large-scale events, reaching well over a thousand participants,” says Mr Chean. “The belief is that while most people may not be intrinsically keen to solve climate change, they may indirectly do so by building a career in the sector, and Energy Carta aims to get them started on that path,” he explains. Senoko’s activities to engage the young IT IS a Saturday but one of Senoko Energy’s vice-presidents is at Woodgrove Secondary School helping staff to develop an education module for next year and exploring how the school can become more energy-efficient. Woodgrove Secondary is one of 18 schools that has been adopted by Singapore’s largest power generation company as part of the NEA Corporate and School Partnership Programme (Casp). Senoko offers the schools training attachments, plant tours and project sponsorship among other things, and Mr Kwong Kok Chan has made it his personal mission to work with them. “When I first started in 2004, I saw it as just part of my job. Now I can’t differentiate between work and personal interest,” says the 60-year-old, an engineering graduate from the University of Malaya. “The students treat me like an uncle, and I’ve also learnt from the way they see things. One Admiralty student even challenged me, asking why Singapore didn’t harness electricity from lightning. I had no idea what to say!” It is people like Mr Kwong that Senoko Energy president and chief executive officer Brendan Wauters credit for the company’s win in the Organisation category of the inaugural Singapore Energy Awards. “The award reflects the continued and consistent efforts we have put in over the past decade,” he says. “A lot of people like Mr Kwong are instrumental to what we have done. Mr Kwong loves to interact with students and their teachers. His passion is infectious.” But Casp is only one of many community outreach activities undertaken by Senoko, the only power generation company located in the north of Singapore. “Being in the north, we are closer to residential areas, so it important that we have a relationship with our neighbouring communities,” explains Mr Wauters. Senoko has also partnered with the PUB to adopt Sungei Sembawang and help make young people aware of the need for water conservation. In 2012, the company launched the Senoko Sustainability Challenge, which challenged students from primary schools to junior colleges to come up with solutions to environmental problems. “It aims to create awareness of the importance of sustainability in general and climate change in particular among the younger generation, who are ultimately the ones who can impact future outcomes the most,” says Mr Wauters. A total of 120 teams from 52 schools participated this year. Senoko, which started in 1975, has, through the years, delivered several firsts. In 1991, it became the first power generation company to import natural gas into Singapore from Malaysia. It was a landmark moment, representing the nation’s first step away from liquid fuel. Senoko was also the first to use combined cycle gas turbine (CCGT) technology in 1995. Being able to fire with either natural gas or fuel oil or a mix of both translated into about 10 per cent in energy efficiency gains and cleaner emissions. Senoko was also the first company to take the 3R principles of reduce, reuse and recycle to a new level: Its “repowering” approach so far has resulted in a more than 40 per cent drop in carbon intensity over 1990 levels. Senoko is still on the cutting edge of other innovations, including adopting and testing electric vehicles. “Power companies are often seen as part of the problem in terms of the environment, but in Singapore, we can say we have become part of the solution,” says Mr Wauters.

31 Mar 2014 For Immediate Release MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 APRIL TO 30 JUNE 2014 1. For the period from 1 Apr to 30 Jun 2014, electricity tariffs will increase by an average of 0.3% or 0.07 cent per kWh. The increase is due to a 1.3% rise in fuel costs, which was partially mitigated by a reduction in non-fuel costs. 2. For households, the electricity tariff will increase from 25.65 to 25.73 cents per kWh for 1 Apr to 30 Jun 2014. The average monthly electricity bill for families living in four-room HDB flats will increase by $0.26 (see Appendix 3 for the average increase for different household types). 3. SP Services reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg ELECTRICITY TARIFFS FROM 1 APRIL 2014 Appendix 1 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy cost (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network cost (paid to SP PowerAssets): This fee is reviewed annually. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q2 2014 TARIFF Energy Costs 20.46¢/kWh Increased by 0.08 ¢/kWh Generation Companies Network Costs 5.05¢/kWh MSS Fee 0.17¢/kWh Market Admin & PSO Fee 0.05¢/kWh No Change No Change No Change SP PowerAssets SP Services Power System Operator & Energy Market Company AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 APRIL 2014) Appendix 3

REQUEST TO TERMINATE GIRO ACCOUNT Utilities Account No Utilities Account Holder Name: ______________________________________________ Address of Account: _______________________________________________________ ___________________________________________________________ ( ) Bank Account No: ________________________________________________________ Name of Bank & Branch: ___________________________________________________ Bank Account Holder Name: ________________________________________________ (If only different from utilities account holder name) Date to cancel GIRO Account: _______ (day) ______ (month) ______ (year) (Please give us at least 5 business days to process the GIRO Termination) Reasons for cancelling GIRO: _______________________________________________ Bank Account Holder’s Signature/Date Co Stamp (if applicable) For accounts registered under companies, the signature of its legal/authorized representative of the company and the company’s rubber stamp imprint are required. Name: ________________________________ Daytime Contact No. _____________________ Note: Please send the completed GIRO Termination Form to us via our online webform (as a pdf). For Internal Use Documents received by: Staff’s Name and Signature / Date Version Nov 22

Consumption_Gas Average consumption of Gas (kWh) Premises Types Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 HDB 1-Room 35 36 38 38 37 38 35 34 33 35 35 34 HDB 2-Room 36 36 37 38 38 40 37 34 34 36 36 34 HDB 3-Room 51 49 50 52 53 56 50 48 47 51 51 49 HDB 4-Room 62 61 61 64 66 69 62 58 58 62 63 61 HDB 5-Room 69 67 65 70 73 77 68 64 63 69 70 68 HDB Executive 73 70 70 74 78 82 73 68 68 72 74 72 Apartment 85 83 85 91 94 93 80 76 77 82 86 88 Terrace 105 103 100 108 120 114 93 97 98 98 105 107 Semi-Detached 123 118 115 120 133 130 117 105 115 115 120 117 Bungalow 201 200 213 192 220 234 209 168 197 185 198 206

Consumption_Water Average consumption of Water (CuM) Premises Types Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 HDB 1-Room 8.1 8.3 7.9 8.1 7.8 7.8 7.8 7.2 7.8 7.8 8.1 7.8 HDB 2-Room 9.4 9.5 9.2 9.3 9.0 9.0 9.1 8.4 9.0 9.0 9.1 9.0 HDB 3-Room 12.4 12.5 12.2 12.2 12.0 11.9 12.0 11.2 12.0 12.0 12.1 11.8 HDB 4-Room 15.6 15.7 15.3 15.5 15.1 14.9 15.2 14.3 15.3 15.1 15.4 14.9 HDB 5-Room 16.9 17.1 16.7 17.0 16.4 16.1 16.7 15.8 16.8 16.5 16.8 16.2 HDB Executive 18.8 19.1 18.5 18.8 18.1 17.9 18.7 17.8 18.8 18.4 18.7 18.2 Apartment 13.1 13.8 13.8 13.8 13.3 12.8 13.0 12.7 13.7 13.5 13.4 12.8 Terrace 25.7 26.7 25.9 26.2 25.6 24.7 25.7 24.7 25.7 25.1 25.6 25.1 Semi-Detached 31.5 33.4 31.4 32.2 30.9 30.4 30.6 29.8 31.0 30.4 30.9 30.5 Bungalow 48.1 54.7 52.4 52.4 50.2 49.8 49.4 48.6 51.5 48.4 49.7 49.3

Media Release SP Group Partners Sino-Singapore Guangzhou Knowledge City To Provide District Cooling, Heating & Energy Saving Solutions Singapore & China, 18 November 2019 – SP Group (SP) today announced its partnership with the Sino-Singapore Guangzhou Knowledge City Investment and Development Co. Ltd (GKC Co). The objective is to provide district cooling and heating, and smart and clean energy solutions at the China-Singapore Guangzhou Knowledge City (CSGKC). GKC Co is a 50-50 joint venture company established by the Guangzhou Development District Administrative Committee and CapitaLand. The Memorandum of Understanding was signed by SP Group and GKC Co at the 10th SingaporeGuangdong Collaboration Council (SGCC) meeting, co-chaired by Mr. Ma Xingrui, Guangdong Governor and Mr. Ong Ye Kung, Minister for Education, Singapore, and supported by Enterprise Singapore. The implementation of the district cooling and heating networks, and other sustainable energy solutions such as solar, energy storage, energy efficiency and integrated energy management systems will enable CSGKC to enjoy substantial energy and cost savings. This will translate to a cleaner and more sustainable energy future for CSGKC and for Guangzhou city. Mr Wong Kim Yin, Group Chief Executive Officer of SP Group said: “We are privileged to partner the Guangzhou government and CapitaLand and contribute to the China-Singapore Guangzhou Knowledge City project. SP Group is committed to providing customers innovative, sustainable solutions to save energy and reduce cost. Our experience with Raffles City Chongqing and Singapore’s Marina Bay has demonstrated that our technology and operations can help customers achieve 50 per cent energy and cost savings and reduce carbon emissions. At the same time, we enhance reliability and enable customers to enjoy a high-quality sustainable lifestyle.” In September this year, Raffles City Chongqing, where SP Group operates its advanced energyefficient cooling and heating system, commenced operations. SP’s cooling operations enable Raffles City Chongqing to achieve up to 50 per cent savings in energy consumption, compared to conventional building chiller plants. SP designed and operates the world’s largest underground district cooling system at Singapore’s Marina Bay Financial district. Besides achieving substantial energy efficiency, the Marina Bay district cooling network achieved 100% reliability for 13 consecutive years, since it commenced operations in 2006. -Ends- Notes to Editor About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

16 June 2020 FACTSHEET Households’ Electricity Consumption During the Circuit-Breaker Period Singapore households’ electricity consumption typically increases from April through August. This is because the weather tends to be hotter in these months, and households use more electricity to power their fans or air-conditioners to stay cool. 2 During the Circuit Breaker (CB) period, most Singaporeans have been staying, working, or studying from home. This, coupled with the hotter weather, has led to higher electricity usage as well. For example, we saw an average increase of 22% in daily household electricity consumption in May 2020, compared to February 2020. How Households Are Billed During the Circuit-Breaker Period 3 Under normal circumstances, SP Group will send meter readers to visit households to record their electricity, water and gas consumption every alternate month. From 7 April to 1 June 2020, SP Group suspended physical meter reading services in line with the safe distancing measures to minimise the transmission of Covid-19. 4 For households who do not have advanced electricity meters and also did not submit their own meter readings, their April and May consumption were estimated based on previous months’ consumption data. This would result in an underestimation of their bills for these months. When SP Group resumed its pre-CB physical meter reading routine from 2 June 2020, the accumulated underestimated amount of consumption will be adjusted in the June or July bill. Therefore, the June or July utility bills could be higher than the April and May bills. See below for the illustration. Illustration: For consumers whose electricity meters are read during odd months Page 1 of 3 5 About 300,000 households have advanced electricity meters, and their electricity consumption is read remotely. They would be billed based on their actual consumption for April and May. Support to Households 6 As part of the Budget 2020 Care and Support Package, eligible HDB households will receive double their regular GST Voucher U-Save this year, through a one-off GST Voucher U-Save Special Payment. Eligible households with five or more members will receive an additional GST Voucher – U-Save rebate. The next round of disbursement of the regular GST Voucher U-Save rebate and GST Voucher U-Save Special Payment will be in July 2020. The first disbursement of the additional GST Voucher U-Save rebate for eligible larger households with five or more members will be in October 2020. For more information, visit www.gstvoucher.gov.sg. 7 As part of the recently announced Fortitude Budget, each household with at least one Singapore Citizen will receive a one-off $100 Solidarity Utilities Credit for doing their part in staying home during the CB period. This amount will be credited in the July or August utilities bill with SP Group and covers all property types. 8 In support of the Government’s Resilience Budget 2020 measures to freeze all government fees and charges for one year, SP Group has deferred grid charges amounting to S$343 million and maintained its grid fee to customers. What Households Can Do to Be Billed According to Actual Consumption 9 Households are encouraged to submit their own meter readings so as to be billed based on their actual consumption. 10 They can submit their meter readings via the following channels: a) SP Utilities app - Download the app from spgrp.sg/mobileapp. Go to “Explore” and select “Submit Meter”. b) SP Utilities Portal - Log on to SP Utilities Portal at spgrp.sg/UPortal. Go to “Usage” and select “Submit Meter Readings”. c) WhatsApp - Take a photo of the meter (with the meter number and meter reading clearly shown) and send to 8482 8636. d) Email – Email the meter readings to customerreading@spgroup.com.sg. e) Automated Phone System – Call 1800 222 2333 to submit meter readings via the automated option. Page 2 of 3 11 Households can refer to their SP bills for their meter submission period (refer to image below). They can submit their meter readings up to three days (by 5pm) from the scheduled meter reading date. For those who have downloaded the SP Utilities app, they can also set an alert for their meter reading submission period. Page 3 of 3

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