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SP Group donates $850,000 for preventive outreach to isolated youths, run by Youth Guidance Outreach Serviceshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/sp-group-donates-850-000-for-preventive-outreach-to-isolated-youths-run-by-youth-guidance-outreach-services
Media Release SP Group donates $850,000 for preventive outreach to isolated youths, run by Youth Guidance Outreach Services Cyber Outreach initiative aims to prevent them from becoming “hidden youth”. SINGAPORE, 5 DECEMBER 2025 – SP Group (SP) is donating S$850,000 to Youth Guidance Outreach Services (YGOS), to support its Cyber Outreach initiative, providing rehabilitation and prevention programmes for youths who may be addicted to online gaming and face the risk of social isolation. Through early intervention, the initiative aims to prevent them from becoming “hidden youth” – individuals who are disconnected from school, family, and the community and isolate themselves at home. This builds on SP Group’s past contributions to YGOS’ outreach programmes, bringing its total contributions to S$1.6 million. The initiative was launched today by Mr Xie Yao Quan, Advisor for Jurong Central GROs. Mr Xie witnessed the presentation of SP’s donation to YGOS, which was made through Community Chest. Extensive social isolation among youths can lead to poor physical health, strained family relationships, increased risks of psychological issues and even suicidal behaviours[1]. According to the Ministry of Manpower’s 2024 Labour Force Survey[2], around 17,000 youth, aged 15 to 24, in Singapore were not in school, employed nor undergoing any form of training in 2023. This represents 4.1 per cent of youth in Singapore who may be at risk of becoming “hidden youth”. This year, the government reaffirmed its commitment to preserve social mobility and strengthen safety nets – building a nation that prioritises youths and future generations. In his first parliamentary address as Prime Minister, Lawrence Wong[3] cited growing concerns among young people on intensified competition and social stratification, highlighting similar global trends such as "躺平 (tang ping)" in China, "hikikomori" in Japan and "quiet quitting" in the West. He emphasised Singapore’s commitment to defy these trends. Mr Xie said, “The world our youth face today is changing faster than ever – shaped by technology, global challenges, and evolving social norms. As a community, we must respond with understanding and action by creating safe spaces, strengthening family bonds, and offering various pathways for learning and growth. Together, we can help young Singaporeans feel valued and supported in building their future.” Mr Stanley Huang, Group CEO of SP Group, added, "Our youth today are the foundation and future talent pipeline for our nation’s growth and development. We are committed to empowering them with the right support and resources to thrive in an increasingly complex digital world. By effectively engaging them where they are, we can connect with them in ways that resonate with their interests, and foster a sense of self-worth and belonging. This in turn can help build their confidence, hone their social skills and prepare them for a smooth transition into young adulthood.” “We believe that early intervention is critical in supporting youths before challenges escalate. With the launch of our Cyber Outreach, a dedicated team to run the programme, and through our ongoing initiatives, we aim to extend sphere of connections and mentoring efforts. These will help us go further in creating a stronger and more supportive ecosystem – where every youth feels safe, seen, and empowered to do their best”, said Wilson Tan, Executive Director of YGOS. One of the youths who has benefitted from the intervention programme is 14-year-old Joey Chung. Joey was constantly immersed in online activities as she felt unseen and unheard. Before joining YGOS, she often hid behind the screen – a common behaviour among hidden youths who turn to gaming or online spaces to feel safe. At YGOS, Joey found something different: a genuine connection with a community that values her for who she is, beyond just a username. “I usually play Roblox with my online friends through a masked identity,” she said. “But here, I feel supported and can be myself. The mentors here actually care, listen and encourage me to express my doubts and concerns, and share about things that bring me joy.” A highlight of the event today was a gaming tournament attended by youths between the ages of 13 and 24 years old and community partners. About 120 participants, including a team from SP’s gaming interest group, competed in Mobile Legends: Bang Bang, a multiplayer online battle arena mobile game. By bringing the youths together to interact in person on a common interest in a safe, environment, the event aims to foster genuine connections and build a sense of community. Beyond the tournament, the youths explored educational and interactive booths hosted by YGOS, REACH Community Services and Fei Yue Community Services. These booths offered various outreach services such as how YGOS’ Cyber Outreach team connects with hidden youths online to draw them out of isolation. In 2023, SP contributed $750,000 to YGOS to launch the first-of-its-kind mobile youth engagement outpost with an electric vehicle, and to enable the full refurbishment of its youth centres in Woodlands and Ang Mo Kio to expand service delivery and outreach programmes. For more information on SP Group’s community outreach and sustainable initiatives, visit https://spgrp.sg/csr. [1] https://www.straitstimes.com/singapore/programme-to-help-singapore-youth-overcome-self-isolation-shows-promise [2] https://stats.mom.gov.sg/Pages/Youth-Summary-Table.aspx [3] https://www.channelnewsasia.com/singapore/we-first-society-lawrence-wong-social-mobility-safety-nets-5366126   
SP Group Expands Marina Bay District Cooling Network With New Partnershipshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-expands-Marina-Bay-district-cooling-network-with-new-partnerships
News Release SP Group Expands Marina Bay District Cooling Network With New Partnerships 8 Shenton Way, IOI Central Boulevard Towers, 80 Anson Road, Marina Bay Sands Integrated Resort Expansion and NS Square, will be connected to the world’s largest underground district cooling network Sustainable cooling solution helps Marina Bay avoid almost 20,000 tonnes of carbon emissions annually Singapore, 20 April 2022 – SP Group (SP) announced that it will be providing its energy efficient district cooling services to five upcoming new and retrofit developments – 8 Shenton Way (formerly AXA Tower), the commercial component of 80 Anson Road (formerly Fuji Xerox Towers), IOI Central Boulevard Towers, Marina Bay Sands Integrated Resort Expansion and NS Square – through its Marina Bay District Cooling Network. Marina Bay is planned as a sustainable live-work-play district, and all developments are served by a comprehensive underground network of common services tunnels that houses the district cooling system.1 The addition of the five developments will further expand the world’s largest underground district cooling network, bringing the total number of buildings served by SP’s Marina Bay operations to 28. SP’s sustainable cooling solution will help the Marina Bay district reduce its carbon emissions by 19,439 tonnes annually while providing the same cool comfort. This is equivalent to removing 17,672 cars off our roads. At an appreciation event held earlier today which marked the expansion of the Marina Bay District Cooling network, Mr Desmond Lee, Minister for National Development and Minister-in-charge of Social Services Integration, presented certificates of appreciation to the building owners of the five buildings – City Developments Limited (CDL), IOI Properties, Marina Bay Sands Singapore, NS Square, and Perennial Holdings – affirming their commitment to the sustainable development of our city centre. Through subscribing to district cooling, the new developments will enjoy reliable cooling comfort with the network achieving zero supply interruptions since the Marina Bay District Cooling operations started in 2006. Without the need to invest in their own chillers, the new developments will enjoy a lower initial investment cost compared to a conventional air-conditioning system. The savings on equipment, operating and maintenance costs will also reduce the total cost of ownership by up to 15 per cent. Having centralised chiller plants also frees up prime space for other commercial or lifestyle purposes, potentially increasing asset yield for building owners. SP’s Group Chief Executive Officer, Mr Stanley Huang, said, “SP Group is the largest district cooling solutions provider in Singapore. With the expanded infrastructure in place, we are pleased to extend the same reliable and sustainable solution to other buildings in Singapore’s core financial district and look forward to welcoming more partners to this network. Together, we can accelerate the development of greener buildings and cities to achieve Singapore’s ambitious sustainability targets.” In addition to the energy savings and the reduction in carbon emissions, developments will also benefit from the centralisation of ownership and maintenance of their cooling systems under a district cooling operator, ensuring optimal operations at all times. SP as the district cooling operator is responsible for meeting the industry sustainability standards. Under the latest BCA Green Mark 2021 (GM: 2021) green building certification scheme, buildings supplied by an external district cooling system (DCS) plant have a dedicated pathway to demonstrate their energy efficiency performance, allowing for a more seamless certification experience. With the inclusion of these new customers, SP will be increasing the capacity of its Marina Bay district cooling network to 70,000 refrigerant tons (RT). It will also add more than two kilometres of underground insulated pipes to the network to cater to the additional demand and cooling capacity. To further enhance the reliability of the network, SP is exploring installing thermal storage tanks in the neighbouring Central Business District to increase the network’s energy storage capacity. These auxiliary chilled water tanks will enable the existing network to significantly reduce its peak load consumption and support future expansion of the cooling network beyond the Marina Bay vicinity. Additional energy storage capacity will also facilitate the incorporation of more renewable energy sources to the grid by mitigating the intermittency of renewables while maintaining grid stability and reliability. The deployment of energy storage systems, such as thermal storage tanks, is in line with government’s energy storage target and vision of a clean and efficient energy future. SP continues to actively engage with potential customers to further expand the Marina Bay district cooling network. It is currently studying the feasibility of M Hotel Singapore, a hotel under the CDL Group, being the first brownfield hotel development to incorporate district cooling in its operations. In addition to the Marina Bay district cooling network, SP is also collaborating with the Housing and Development Board (HDB) to deploy Singapore’s first residential centralised cooling system for up to 22,000 households at the upcoming Tengah housing estate by 2023. SP will also be developing Singapore’s first brownfield, sustainable cooling solution for a town centre at Tampines. When completed, SP will be operating a total 118,500 RTs of cooling capacity through its district cooling networks, extending its lead as the biggest provider of district cooling solutions in Singapore. 1District cooling in Marina Bay provides centralised cooling to developments in the area. There are two district cooling plants in Marina Bay, both situated underground and seamlessly integrated with the surrounding developments, providing greater reliability of services and allows more efficient use of energy across the district. SP Group operates the district cooling network in Marina Bay. - Ends - Quotes from new partners Quote from City Developments Limited for 80 Anson Road (formerly Fuji Xerox Towers) We are delighted for 80 Anson Road’s commercial space to be part of SP Group’s initiative to provide sustainable cooling solutions to the Marina Bay district. This partnership reaffirms our support of global climate action and commitment to achieve net zero operational carbon emissions by 2030 for all our wholly-owned assets and developments under direct operational and management control. Our 80 Anson Road redevelopment project is a prime example of how we create environmentally-friendly developments with health and wellness at the centre of building design and construction. Apart from being CDL’s first super low-energy integrated development, 80 Anson Road has also set a new benchmark as Singapore’s first Green Mark Platinum Super Low Energy integrated development, with certifications obtained for both its residential and commercial (comprising serviced apartments, office and retail) components. Together with our partners and stakeholders in the building value chain, we will continue to push the envelope in developing innovative solutions and technologies to tackle climate change and enable a greener and more resilient ecosystem for the communities we operate in.” Mr Chia Ngiang Hong, Group General Manager, City Developments Limited (CDL) Quote from IOI Properties for IOI Central Boulevard Towers “As the next office landmark in Singapore’s new downtown, IOI Central Boulevard Towers is proud to partner SP Group to bring the Marina Bay District Cooling Network into its next phase of expansion. The network’s propositions are well aligned to IOI Properties Group’s vision to develop IOI Central Boulevard Towers into a sustainable premium Grade A office icon that creates shared values and positive impacts for our stakeholders; and adopts innovation solutions to bring about a low-carbon, smart energy future for Singapore.” Ms Lee Yean Pin, Director of Wealthy Link Pte Ltd (a subsidiary of IOI Properties Group) Quote from NS Square “As part of NS Square’s sustainability strategy in support of the Singapore Green Plan, the development will be tapping on the SP Group’s Marina Bay District Cooling Network to achieve higher energy savings and reduction in carbon emissions. Together with the use of renewable energy technologies and other innovative cooling solutions, NS Square will be a sustainable and vibrant space in Marina Bay.” Quote attributed to a spokesperson from The Ministry of National Development and The Ministry of Defence About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective worldwide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG.  
New Residential Demand Response Pilot to Empower Households to Reduce Electricity Consumption during Demand Peakshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/New-Residential-Demand-Response-Pilot-to-Empower-Households-to-Reduce-Electricity-Consumption-during-Demand-Peaks
Media Release New Residential Demand Response Pilot to Empower Households to Reduce Electricity Consumption during Demand Peaks The Energy Market Authority (EMA) and SP Group (SP) will pilot a Residential Demand Response (R-DR) programme to empower households equipped with smart meters to actively reduce electricity consumption during demand peaks in the power system. Targeted to be launched by second half of 2024, this pilot is the first-of-its-kind in Singapore to call upon households to make a significant difference for a more resilient and sustainable energy future. With system peak demand forecasted to increase at a compound annual growth rate of up to 6.5% over the next five years, reducing electricity consumption temporarily during peak demand periods, otherwise known as Demand Response (DR), helps to keep the power system running smoothly and more efficiently by making use of demand-side resources in addition to supply-side (such as large conventional power plants) to balance electricity demand and supply.  For commercial and industrial companies, EMA has seen about a 1.5 times increase in demand-side resources, totaling to about 100MW since the launch of EMA’s regulatory sandbox[1]. With smart meters progressively being deployed to residential and non-residential consumers, more consumers will soon be able to contribute to DR, by using these smart meters to monitor their electricity consumption, making electricity management simpler and more rewarding. Consumers can keep track of their weekly carbon emissions and adjust their electricity consumption habits accordingly to help reduce emissions, thereby minimising their environmental impact. As of September 2023, SP has installed more than 834,000 smart electricity meters across residential and non-residential premises. The residential demand response pilot will use the SP mobile application (SP app) to send alerts to participating households to temporarily reduce or defer their electricity consumption. Households can take action by deferring the use of home appliances such as washing machines or dishwashers, or lower the temperature or even switch off air-conditioning. Participants will in turn enjoy benefits such as financial incentives. On the pilot for households, Mr Ngiam Shih Chun, Chief Executive of EMA, said: “The demand response pilot helps to involve households in lowering electricity demand during peak periods. This can help create a more sustainable and efficient energy ecosystem for everyone.” Mr Stanley Huang, Group Chief Executive Officer of SP Group, said: “Partnering EMA on this pilot, SP Group will empower consumers with digital solutions to be more energy efficient and reduce carbon emission. Enhanced features on our SP App will provide consumers with timely and useful information on their utilities usage and patterns. Insights from this data are aimed at nudging consumers to make adjustments easily to reduce their consumption." [1] In 2022, EMA launched a two-year regulatory sandbox for commercial and industrial companies to optimise their energy consumption. Participating companies will have to manage their electricity demand when activated and receive payments as an incentive for reducing their electrical demand on the national power grid. -- End -- About the Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Singapore Ministry of Trade and Industry. Through our work, we seek to build a clean energy future that is resilient, sustainable, and competitive. We aim to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Visit www.ema.gov.sg for more information. About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, as well as sustainable energy solutions in Singapore, China, Thailand and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective worldwide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast-charging stations and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or follow us on Facebook at spgrp.sg/facebook, LinkedIn at spgrp.sg/linkedin and Instagram at spgrp.sg/Instagram.
Average-Water-Consumption--CuM-_May-23-to-Apr-24.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/Average-Water-Consumption--CuM-_May-23-to-Apr-24.xlsx
Consumption_Water Average consumption of Water (CuM) Premises Types May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 HDB 1-Room 8.0 8.1 8.0 7.9 8.0 8.0 8.0 7.8 7.8 8.0 8.3 8.4 HDB 2-Room 9.6 9.7 9.4 9.5 9.5 9.5 9.6 9.3 9.3 9.3 9.7 10.0 HDB 3-Room 12.2 12.5 12.1 12.4 12.4 12.4 12.3 12.0 12.0 12.2 12.8 12.9 HDB 4-Room 15.4 15.6 15.1 15.5 15.7 15.7 15.5 15.1 15.0 15.5 16.2 16.3 HDB 5-Room 16.7 16.9 16.3 16.8 17.1 17.1 16.9 16.4 16.1 16.7 17.8 17.7 HDB Executive 18.6 18.8 18.2 18.9 19.0 19.2 18.8 18.1 18.1 18.8 19.9 19.7 Apartment 13.7 13.7 13.2 13.3 13.7 13.9 13.7 13.1 12.8 13.1 14.4 14.3 Terrace 25.3 26.0 25.5 25.9 26.0 26.5 26.5 25.2 24.3 25.8 28.0 28.4 Semi-Detached 30.7 30.9 30.7 31.5 31.6 32.9 31.9 30.4 30.0 30.7 34.9 34.6 Bungalow 50.9 48.1 48.0 48.5 51.7 54.8 54.2 48.6 49.4 46.3 59.5 58.1
Gas Transportation Tariffs - Shippers with NG Distribution Customers (1 Apr 25).pdfhttps://www.spgroup.com.sg/dam/jcr:6e49e4f8-4caf-40f7-92df-8b70f8babc95/Gas%20Transportation%20Tariffs%20-%20Shippers%20with%20NG%20Distribution%20Customers%20(1%20Apr%2025).pdf
GAS TRANSPORTATION TARIFFS (for Shippers with Natural Gas Distribution customers) (W.E.F. 1 Apr 26) 1 Introduction 1.1 Under the Gas Network Code, PowerGas is the Gas Transporter and is responsible for maintaining the reliability and safety of the gas transportation network in Singapore. PowerGas’ transportation business is regulated by the Energy Market Authority (EMA). The transportation tariffs levied by PowerGas are approved by the EMA. 1.2 The transportation tariffs are levied on Shippers. Shippers pay transmission as well as distribution charges as part of the distribution tariff for transportation of natural gas to distribution-level end-users. This is to reflect the cost of transporting gas through both the transmission and distribution networks. 1.3 End-user transportation charges imposed by Shippers are commercial arrangements between the Shippers and their end-users. 2 Natural Gas Distribution Tariffs 2.1 Arising from EMA’s notification to the industry dated 21 March 2024, a GSC of 23 cents/mmBtu for PNG Injection Points or GSC of 4 cents/mmBtu for LNG Injection Points is imposed on PNG and LNG gas users respectively with effect from 1 Apr 26 to recover the cost associated with Strategic Capacity (as defined in EMA's Policy Paper issued to the industry dated 30 Sep 2019). The Transporter will collect the GSC from all Shippers as an agent for and on behalf of SLNG. The GSC will be reviewed from time to time as directed by EMA and will be included as an uplift in the transmission usage charge. 2.2 The Distribution tariff is made up of two components (i.e. a Transmission Charge component and a Distribution Charge component). 3 Transmission Charging Structure 3.1 Transmission charges consist of capacity and usage charges. Shippers book capacity with PowerGas to transport gas from designated injection points to off-take points. Shippers pay entry and exit charges based on their respective booked capacity. In addition, uniform usage charge is levied on the volume of gas transported. Details of the transmission charge components are shown in Table 1 of the Appendix. 3.2 Shippers will have to pay Overrun Charges in the event they off-take gas above their booked capacity. These Overrun Charges are necessary to encourage the efficient use of the gas network. There are two types of Overrun Charges: • Authorised Capacity Overrun Charge: If a Shipper applies for additional capacity above the booked capacity (i.e. capacity overrun), the Authorised Capacity Overrun Charge, equivalent to 1.25 times the Transmission Capacity Charge rate, shall be applied on that additional capacity. • Unauthorised Capacity Overrun Charge: If a Shipper does not apply for Authorised Capacity Overrun for utilisation of additional capacity above the booked capacity, it will pay 2 times the Transmission Capacity Charge rate for that additional capacity utilised. 4 Distribution Charging Structure The Distribution Charge component is a usage-based charge in $/MMBtu. The Distribution Network is segregated into two service areas as follows: • The Jurong Island, Jurong and Tuas (“JIT”) area 2 • Outside the JIT area As the cost to serve the area outside JIT is higher than the JIT area, this results in a higher usage charge for the former. The Distribution Charges are shown in Table 2 of the Appendix. 5 Appendix – Table of Charges Table 1: Transmission Charges for Shippers with Natural Gas Distribution Customers (Exclusive of GST) Entry capacity charge ($/MMBtu/hr) Per Annum (a) Exit capacity charge ($/MMBtu/hr) Per Annum (b) Transmission capacity charge ($/MMBtu/hr) Per Annum (a) + (b) Transmission usage charge (comprising non-GSC and GSC) (¢/MMBtu) a) PNG source Transmission Network 1 537.20 2,432.36 2,969.56 1.59 + 23.0 Transmission Network 2 * 2,158.83 810.73 2,969.56 1.59 + 23.0 Transmission Network 2^ 1,637.32 1,332.24 2,969.56 1.59 + 23.0 b) LNG source Transmission Network 1 769.89 2,706.41 3,476.30 1.90 + 4.00 Transmission Network 2 1,470.60 2,005.70 3,476.30 1.90 + 4.00 Table 1a: Transmission Charges for Shippers with Natural Gas Distribution Customers (Inclusive of 9% GST) + Entry capacity charge ($/MMBtu/hr) Per Annum (a) Exit capacity charge ($/MMBtu/hr) Per Annum (b) Transmission capacity charge ($/MMBtu/hr) Per Annum (a) + (b) Transmission usage charge (comprising non-GSC and GSC) (¢/MMBtu) a) PNG source Transmission Network 1 585.55 2,651.27 3,236.82 1.73 + 25.1 Transmission Network 2 * 2,353.12 883.70 3,236.82 1.73 + 25.1 Transmission Network 2^ 1,784.68 1,452.14 3,236.82 1.73 + 25.1 b) LNG source Transmission Network 1 839.18 2,949.99 3,789.17 2.07 + 4.36 Transmission Network 2 1,602.95 2,186.21 3,789.17 2.07 + 4.36 Notes: 1) Transmission Network 1 refers to the natural gas transmission network conveying both piped natural gas and regasified LNG from West Natuna (Indonesia) and the LNG Terminal. Transmission Network 2 is the natural gas transmission network conveying both piped natural gas and regasified LNG from South Sumatra (Indonesia), Attap Valley (Malaysia) and the LNG Terminal. 2) * For gas injection at Attap Valley. 3) ^ For gas injection at Sakra. 3 Table 2: Distribution Charges (Exclusive of GST) Tariff Category Distribution charge ($/MMBtu) Natural gas distribution in JIT 1.228 Natural gas distribution outside JIT 3.413 Table 2a: Distribution Charges (Inclusive of 9% GST) + Tariff Category Distribution charge ($/MMBtu) Natural gas distribution in JIT 1.339 Natural gas distribution outside JIT 3.720 + Note: Figures may not reflect the full GST effect due to rounding. 4
National Average Household Consumption ($)_Dec 24 to Nov 25.xlsxhttps://www.spgroup.com.sg/dam/jcr:4f316c0c-d116-4e80-9062-858df39c71e6/National%20Average%20Household%20Consumption%20($)_Dec%2024%20to%20Nov%2025.xlsx
Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 HDB 1-Room 77.04 73.76 80.08 82.78 87.43 83.34 86.23 82.42 81.64 83.97 78.63 77.93 HDB 2-Room 89.30 85.50 92.72 97.00 100.66 97.91 99.45 95.00 93.57 97.93 90.47 90.07 HDB 3-Room 112.98 109.85 119.73 124.51 129.34 124.22 126.71 122.50 121.04 124.31 116.58 115.44 HDB 4-Room 135.07 130.30 142.95 148.52 154.60 149.22 151.99 147.59 145.21 150.28 139.53 138.26 HDB 5-Room 144.01 139.05 152.34 157.84 164.50 159.46 162.46 157.97 155.35 160.85 149.14 146.83 HDB Executive 159.60 154.76 169.93 174.70 182.36 177.32 179.80 175.34 171.18 178.17 164.07 162.41 Apartment 158.33 158.04 175.68 183.56 189.46 182.17 184.14 182.73 180.50 187.96 176.05 165.34 Terrace 267.59 261.56 279.64 288.94 301.97 291.01 298.11 292.67 293.17 295.21 285.78 275.95 Semi-Detached 332.11 329.24 351.85 364.56 382.10 371.24 376.26 370.72 362.56 376.52 353.09 342.58 Bungalow 621.11 635.40 675.97 699.68 725.88 709.75 708.95 728.77 693.44 732.73 682.55 680.55 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 HDB 1-Room 67.47 64.90 70.52 74.13 78.40 75.61 77.97 73.97 73.36 75.72 70.53 69.56 HDB 2-Room 80.06 76.74 83.39 87.87 91.84 89.70 91.17 86.56 85.41 89.23 82.47 81.75 HDB 3-Room 100.23 97.68 106.96 112.09 116.92 112.61 114.89 110.33 109.14 112.40 105.15 103.85 HDB 4-Room 119.36 114.92 126.86 133.11 139.31 134.99 137.35 132.51 130.31 135.32 125.42 124.11 HDB 5-Room 126.62 121.76 134.46 140.89 147.54 143.70 146.23 141.18 138.68 144.16 133.40 131.27 HDB Executive 140.97 136.47 150.92 156.71 164.42 160.31 162.51 157.57 153.76 160.51 147.39 145.83 Apartment 135.55 134.92 152.04 161.94 168.66 163.45 164.54 161.05 158.14 166.34 155.85 144.88 Terrace 240.95 235.09 253.19 263.33 276.05 267.47 273.88 266.42 265.98 269.32 259.90 252.25 Semi-Detached 301.32 299.32 321.27 335.61 352.45 342.67 347.15 340.35 333.46 344.79 323.43 314.80 Bungalow 573.47 585.41 625.30 651.42 679.81 663.52 665.92 680.97 644.28 684.59 638.58 634.59 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.
SP Group Partners Sino-Singapore Guangzhou Knowledge City to Develop Energy-Saving Solutionshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Partners-Sino-Singapore-Guangzhou-Knowledge-City-to-Develop-Energy-Saving-Solutions
Media Release SP Group Partners Sino-Singapore Guangzhou Knowledge City to Develop Energy-Saving Solutions Singapore & China, 31 August 2020 – SP Group (SP) today signed an agreement with the SinoSingapore Guangzhou Knowledge City Investment and Development Co. Ltd (GKC Co) to establish a joint venture (SP-GKC JV Co) to develop district cooling, heating and integrated energy solutions that will help the China-Singapore Guangzhou Knowledge City (CSGKC) to achieve energy savings. The joint venture agreement was signed by SP’s Group Chief Executive Officer Mr Stanley Huang and GKC Co’s Chief Executive Officer Mr Chen Changxin at the 11th Singapore-Guangdong Collaboration Council (SGCC) meeting. The meeting, held over video conference in Guangzhou and Singapore, was co-chaired by Guangdong Governor Mr Ma Xingrui and Singapore’s Transport Minister Mr Ong Ye Kung. As part of the agreement, SP and GKC Co are working together to develop district cooling and heating solutions for the Knowledge Tower at the Jiulong Lake area in GKC. Leveraging the technology and SP’s experience in the energy industry, both parties will also focus on integrating sustainable energy solutions such as distributed energy, energy storage, energy efficiency and energy management systems. In the next phase of development, these solutions could be extended to other projects in the SinoSingapore International Technology Innovation Cooperation Demonstration Area within CSGKC, to enable more customers to enjoy substantial energy and cost savings. This will translate to a cleaner and more sustainable energy future for CSGKC and Guangzhou city. Mr Stanley Huang, Group Chief Executive Officer of SP Group said: “Our technology and operations at Raffles City Chongqing and Singapore’s Marina Bay have helped customers achieve cost savings and reduce energy consumption by 40 per cent. Through this partnership with CSGKC, SP Group looks forward to supporting China’s goal to build an ecological civilisation and Beautiful China1 , with our smart and sustainable energy solutions. Together, we aim to enable customers in China to enjoy a sustainable, low-carbon future.” Mr. Chen Changxin, CEO of GKC Co said: "As an important platform for China-Singapore collaboration, GKC Co has started the exchanges and cooperation with SP Group since the ground-breaking of GKC. This year marks the 30th anniversary of China-Singapore diplomacy and the 10th anniversary of GKC, it is a milestone for us to jointly establish a joint venture to develop the smart energy business. Based on the principle of “government-supported, enterprise-led, market-driven” and with the Knowledge Tower project at the Jiulong Lake as a start, we will implement investment, construction and operation of district cooling and heating solutions centred on the smart micro-grids layout, promote the development of smart energy businesses in GKC and gradually extend to GBA, so as to achieve synergistic improvement of commercial value, corporate benefits and social effects, and jointly create another successful model of ChinaSingapore collaboration." Raffles City Chongqing, where SP Group operates its advanced energy-efficient cooling and heating system, commenced operations in September 2019. SP’s cooling operations enabled Raffles City Chongqing to reduce energy consumption by more than 40 per cent savings, compared to conventional building chiller plants. SP designed and operates the world’s largest underground district cooling system at Singapore’s Marina Bay Financial district. Besides achieving substantial energy efficiency, the Marina Bay district cooling network achieved 100% reliability for 13 consecutive years, since it commenced operations in 2006. -Ends- 新加坡能源集团携手中新广州知识城实现节能解决方案 (新加坡、中国,2020 年 8 月 31 日)新加坡能源集团(SP Group)今天宣布与中新广州 知识城投资开发有限公司(简称“知识城合资公司”)签署合作协议,双方成立合资企业 开发区域供冷供热及综合能源解决方案,帮助中新广州知识城(简称“知识城”)实现节 能减排目标。 新加坡能源集团总裁黄天源和知识城合资公司总裁陈长新在新加坡-广东合作理事会(简 称“新粤合作理事会”)第十一次会议上签署了该合资协议。广东省省长马兴瑞先生和新 加坡交通部长王乙康先生分别在广州和新加坡主持了此次线上视频会议。 按照协议,新加坡能源集团与知识城合资公司将共同开发知识城九龙湖“知识塔”片区的 区域供冷供热解决方案。同时,借助新能源集团在能源领域的经验和技术,双方还将关注 一体化能源解决方案,如分布式能源、储能、能效管理及整合能源管理系统等方面。下一 阶段,这些技术将拓展到广州知识城“中新国际科技创新合作示范区”的其他项目中,使 更多客户受益于能耗和成本的大幅下降。这也将为知识城和广州市更清洁、可持续的能源 事业发展助力。 新加坡能源集团总裁黄天源先生说:“我们创新的技术和营运为重庆来福士和新加坡滨海 湾的客户节约了百分之四十的能耗。新加坡能源集团希望能够通过这次中新广州知识城的 合作,用我们的智慧可持续能源解决方案,继续支持中国的生态文明和‘美丽中国’2建 设,实现低碳和可持续发展的未来。” 知识城合资公司总裁陈长新说:“这个合资企业的建立正值中新建交 30 周年和广州知识 城成立 10 周年,对于知识城智慧能源产业发展来说有着里程碑式的意义。我们将坚持 ‘政府引导、企业先行、市场化运作’的原则,以九龙湖知识塔项目为起点,围绕智能微 网布局实施区域制冷和供热解决方案的投资、建设和运营。”陈长新表示,双方还将持续 提升知识城智慧能源产业发展水平,并将成功经验推广至粤港澳大湾区,从而实现商业价 值、企业效益和社会效应的协同提高,共同打造中新合作的又一成功典范。 新加坡能源集团在新加坡滨海湾金融区设计打造了世界上最大的地下区域供冷系统。该系 统自 2006 年投入运营以来已连续十三年实现 100%的可靠性。2019 年 9 月正式营业的重庆 来福士广场也采用了新能源集团的尖端高效节能供冷供热系统,实现了高达40%以上的节 能效果。新加坡能源集团将以中新广州知识城合作项目为契机,为中国持续带来高效节能 的解决方案,助力“美丽中国”建设。 -完-
Daikin and SP Group Form New Joint Venture to Build Singapore’s Largest Industrial District Cooling Systemhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Daikin-And-SP-Group-Form-New-Joint-Venture-To-Build-Singapore-s-Largest-Industrial-District-Cooling-System
News Release Daikin and SP Group Form New Joint Venture to Build Singapore’s Largest Industrial District Cooling System Singapore, 18 May 2022 – Daikin Singapore ("Daikin") and SP Group (“SP”) announced the formation of a new joint venture (JV), in conjunction with an earlier announcement by STMicroelectronics (ST) and SP to establish Singapore’s largest industrial district cooling system for ST’s Ang Mo Kio TechnoPark. The JV will build the district cooling system (DCS) which will have a cooling capacity of up to 36,000 refrigerant tonnes(RT). When completed in 2025, it will help ST achieve 20 per cent savings in cooling-related electricity consumption annually and support ST’s target of achieving carbon neutrality by 2027. Daikin and SP also signed a separate Memorandum of Understanding (MOU) to explore the potential of district cooling in other Southeast Asian countries, starting with Indonesia. Under the MOU, Daikin and SP will combine their expertise, experience and resources to bring this sustainable cooling solution to the various markets to help lower their energy consumption and reduce their carbon footprint. The expanded collaboration between both companies signifies their commitment to empower smart, low-carbon cities across the region, and to support Singapore’s sustainability ambitions under the Singapore Green Plan 20301. “We are excited to collaborate with SP Group, and we look forward to working together closely towards greater environmental sustainability”, said Mr Yoshihiro Mineno, Daikin Industries, Ltd. Moving towards a greener, cleaner future This project aligns with Daikin’s mission to build upon Singapore's ongoing roadmap for greener buildings as well as the longer-term vision for a Singapore Smart-city that includes sustainability in its advocacy. The JV will be 70 percent owned by SP and 30 percent by Daikin. It will build the new district cooling plant for ST Ang Mo Kio (AMK) Technology Park. By centralising chilled water production, the new facility is designed to optimise chiller efficiency and deliver a 24/7 chilled water supply to meet ST’s wafer fabrication needs. In addition, Daikin will be deploying one of its most efficient 2,000-tonne HFO Chiller for this project. HFO or Hydrofluro-Olefins is the new generation of synthetic refrigerants with zero ozone depletion effect and is designed to significantly reduce the Global Warming Potential2. Group Chief Executive Officer of SP Group, Stanley Huang, said, “We are honoured to partner Daikin in this joint venture to provide district cooling to STMicroelectronics at AMK TechnoPark. We look forward to a broader collaboration in Southeast Asia with Daikin.” Reducing carbon footprint and moving towards sustainability In line with the nation’s green vision, Daikin hopes to achieve net-zero by the year 2050 by reducing greenhouse gas emissions and is constantly working towards this goal. The company plans on achieving this by making conscious changes in its entire value chain: life cycle of products, manufacturing, work processes through solution propositions, innovative technologies, and the use of IoT and AI. The ultimate goal here is to contribute toward a cleaner, safer environment to combat climate change issues and move towards a sustainable future. Daikin Singapore has been working with a keen focus on lowering its carbon footprint. As such, the company plans on leveraging its latest chiller software and optimisation expertise3 for this project. Daikin is also planning to launch other green initiatives, including a solution that uses chemical-free water treatment4 that leverages applied electrochemistry and an intelligent controller to enhance system performance, providing a sustainable and scalable solution to large building HVAC systems and industrial chiller circuits, but also saves energy, water, maintenance and chemical costs in cooling water management. Daikin fully supports our national directions and is keen to play an active role in this journey, especially in going Green, Smart and Sustainable in the Living Environment. With this project, we are excited to take another step towards our goals for a sustainable smart nation,” said Mr Liu Shaw Jiun, Daikin Airconditioning Singapore Pte Ltd. Daikin and SP first collaborated back in 2020 to bring Singapore’s first large-scale residential centralised cooling system to the upcoming Tengah HDB Town. Both companies will continue to explore future opportunities to help create energy-saving models and help Singapore and the rest of Southeast Asia move towards a resilient, sustainable future About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective worldwide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. About Daikin Singapore In the beginning, Daikin Singapore has placed its strategic focus on HDB, building a stronger sales channel by developing Daikin Proshop and thereby differentiating itself from its competitors. With more than 50 years of history in Singapore, Daikin also drove expansion by launching differentiated products such as Remote Monitoring System (RMS), which provides energy optimization and predictive analytics. In Applied Product equipment (AP), which is mainly used in the commercial or industrial sector, it expanded sales by focusing on highly efficient products like magnetic-chiller products and airside using EC motors. Its services business was solely related to the repair and supply of spare parts and since with the acquisition of BMS Engineering, the company has started to focus on Indoor Air Quality (IAQ) and Eco-Friendly Maintenance, where it aims to support green building projects. Daikin will then optimize AC equipment and other building equipment implementation before moving towards providing a full suite of services by adding Energy Management to its portfolio to manage equipment for the whole building. The expansion of Daikin technology and know-how in the cooling industry has enabled Daikin to scale up their green projects to build District Cooling Networks for Tengah and now STMicroelectronics Website: https://www.daikin.com.sg - Ends - 1https://www.greenplan.gov.sg/splash 2https://iopscience.iop.org/article/10.1088/1757-899X/905/1/012070/pdf 3https://www.daikin.com.sg/building-solutions/bms/water-sideoptimisation 4https://www.daikin.com.sg/building-solutions/environmental-solutions/chemical-free-water-treatment
News & Media Releaseshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases?page=8
News & Media Releases Latest All Years 24 Sep 2023 SP Group Secures First District Cooling Project in Thailand under Joint Venture with Banpu NEXT 07 Sep 2023 Record S$700,000 raised at SP Charity Golf 2023 23 Aug 2023 SP Group Partners Frasers Property Vietnam To Bring Integrated Smart, Clean Energy Solutions To Binh Duong Industrial Park 29 Jun 2023 Electricity Tariff Revision For The Period 1 July to 30 Sep 2023 05 Jun 2023 SP Group invests in first batch of agrivoltaics assets in China 29 May 2023 KidSTART Singapore new play production, Adventures with Andi, promotes reading and language development among children 28 May 2023 Youth Guidance Outreach Services receives largest single donation of $750,000 from SP Group 25 May 2023 SP Group Expands Marina Bay District Cooling Network With More Developments And New Satellite Plants 15 May 2023 Sabeco partners SP Group to install rooftop solar system across nine breweries in Vietnam 09 Apr 2023 SP Group to acquire up to 150MW rooftop solar assets in China 1 ... 7 8 9 ... 22
[20191030] Media Release - SP Group Sets Up First Zero-Emission Building Powered By Green Hydrogen In Southeast Asiahttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/c9d8ef18-9a18-4b91-a98b-0e0c0f611b68/%5B20191030%5D+Media+Release+-+SP+Group+Sets+Up+First+Zero-Emission+Building+Powered+By+Green+Hydrogen+In+Southeast+Asia.pdf?MOD=AJPERES&CVID=
Media Release SP GROUP SETS UP FIRST ZERO-EMISSION BUILDING POWERED BY GREEN HYDROGEN IN SOUTHEAST ASIA Singapore, 30 October 2019 – SP Group (SP) has established the first zero-emission building in Southeast Asia that is powered by green hydrogen. Located at SP’s training centre at Woodleigh Park, the self-sustaining building is 100% powered with renewable energy via an innovative Hydrogen Energy System and is disconnected from the national electricity grid. Mr Brandon Chia, Head, Centre of Excellence, SP Group said: “Buildings contribute 40 per cent of energy related carbon emissions worldwide 1 . The Hydrogen Energy System provides a safe and compact way of storing green hydrogen which powers the region’s first zero-emission building. We believe this can be a significant contributor toward Singapore’s climate change pledge to cut national emissions intensity by 36 per cent below 2005 levels by 2030.” The challenge to achieving zero emission The world in its fight against climate change is using various means to lower carbon emissions. One way is to use renewable energy sources. However, in urban places such as Singapore, due to limited land and inconsistent solar energy, achieving zero emission with 100% renewable energy is extremely challenging. Zero-emission solution An alternative is hydrogen as a green energy source. In the Hydrogen Energy System used by SP, electricity from green sources, such as solar, is used to conduct electrolysis. The hydrogen generated from this process is bonded with special metal alloy powders to form metal hydride, compacted and stored in tanks. When electricity supply is required, the stored hydrogen from the metal hydride tanks is slowly released and converted to electricity via fuel cells. As green energy sources are used for electrolysis, this entire process of converting hydrogen to electricity is 100 per cent green, with zero carbon emission. 1 The buildings and building construction sectors combined are responsible for nearly 40% of total direct and indirect CO2 emissions (International Energy Agency). 1 Safe hydrogen storage While there have been other energy systems using hydrogen as a fuel, the key challenge of hydrogen lies in having a storage solution that is safe for deployment in highly-urbanised areas such as Singapore. The system uses special metal alloy as a storage medium to bond with hydrogen. This allows for the storage of a large volume of hydrogen at a much lower pressure over a long period of time without any deterioration. When electricity is needed, the stored hydrogen is released in a slow and regulated manner, making it safer and more compact to be stored in an urban setting. Encourages greater mix of renewable energy The Hydrogen Energy System can mitigate electricity supply fluctuations and intermittency issues – common shortcomings of renewable energy. When there is surplus renewable energy, it can be stored in the form of hydrogen and converted back to electricity when there is a deficit of renewable energy. This ensures that the grid remains stable even with a greater mix of renewable energy introduced, hence encouraging the use of green energy. SP is working with Marubeni Corporation and Tohoku University on the Hydrogen Energy System with special metal alloy storage tanks from Japan, and to customise and integrate it for use in Singapore. -Ends- 2 About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. 3
Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/upholding-our-energy-networks-for-36-years-and-counting
SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Upholding our energy networks for 36 years and counting RELIABILITY Backed by 36 years of experience at SP Group, veteran engineer Ang Seng Kok has been part of a gamut of iconic projects and meticulous operations that have established Singapore’s world-class power grid. Currently the General Manager of Projects at SP PowerGrid, he oversees the implementation of Electricity and Gas projects such as installation and renewal of electricity equipment and cables, substation modification works, installation of gas transmission and distribution pipelines, and diversion works. “A major project we’re working on is the transmission and distribution switchgear and cable renewal works at Admiralty Road West 230kV substation. The equipment has reached the end of its service life and replacement works are needed to maintain overall network reliability.” He vividly remembers the intricate details of his career at SP as well PUB prior to corporation. Seng Kok at Telok Blangah depot during his first posting to the Operations and Maintenance Central section in 1988. In 1985, Seng Kok started with the Operations and Maintenance Central section. He obtained his switching certificate to operate 22kV networks and was trained to conduct equipment maintenance, fault repair and cable diversion. He recalled his initial years when he benefitted from overseas exposure. “One of my first postings at SP Group (then PUB) was at the Public Lighting section. My team was in charge of installing and maintaining street lighting for public roads for the entire island. In 1994, I was sent to Holland for a two-week lighting course to learn about the best lighting designs for road users so as to provide safe and comfortable vision for road users at night." Seng Kok (fourth from left) with his course mates during the lighting course in Europe, in 1994. An incident that left the deepest impression was when he was with the Distribution Control & Customer Service section. A major power outage occurred in 2004 at around 10pm and one-third of the customers were affected. “As head of the section, I was on my usual round-the-clock standby in case of any network disruption. I recall sprinting down the staircase from the 13th floor of my apartment as the lift stopped working. I had to brave the darkness and drove to the control centre safely with no operating traffic lights and streetlights while staying on the phone line to provide situation updates!” Seng Kok with the Electricity Service Centre crew when he was with the Distribution Control & Customer Service section in 2008. In 2016, Seng Kok assumed responsibilities in Procurement which he felt was his “most interesting stint” as he held his first non-engineering role. “It was an eye-opening experience carrying out factory audits before awarding tenders to manufacturers. We had to ensure adequate manufacturing capability, sound processes for quality control and assurance are in place and workers are well trained. Seng Kok (centre) with engineers from SP PowerGrid at a substation. The 61-year-old added, “After doing my tour of duty across different teams, I am back to where I first began. It has come full circle for me! However, the way we operate has changed tremendously over the years, with energy transformation, digitalisation and higher customer expectations. To be effective in what we do, it’s important to stay agile and keep up to date with best practices and technology.” TAGS PEOPLE OF SPRELIABILITY YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks
Category: Reliability
FAQs eBusiness Portal.pdfhttps://www.spgroup.com.sg/dam/jcr:4a47af05-b5ec-480a-b47a-e45daac8932f/FAQs%20eBusiness%20Portal.pdf
FAQs eBusiness Portal 1. Do I need to personally submit documents to SP Group? All supporting documents required for your requests/applications are to be uploaded onto the eBusiness portal. You need not visit SP Group personally to submit documents. 2. Can I access the portal without creating a user account? No, you need a valid user account to access the portal. 3. How many user accounts can I create? You can only create one user account per email address (For LEWs accounts, there can only be one account per LEW licence number). To create a new account, go to the eBusiness portal login page and click “Create new account”. 4. How will I know that my user registration is successful? You will receive a confirmation email containing a link to reset your password if your registration is successful. If you do not receive the email in your inbox, please check your "spam" or "junk" folder. 5. Is the SP eBusiness Portal free to use? Yes, it is. 6. Am I able to delete my user account after creation? No, user accounts cannot be deleted once created. 7. Why is my user account locked? After your account has been activated, your account will be locked if you entered your password wrongly five times. 8. How I do unlock my account? You can reactivate your account by going to the eBusiness portal login page and click “Account login issues”. Select “My account is locked – unlock my account” option. Follow the on-screen instructions and you will receive an email containing a link to reset your password. 9. What should I do if I forget my username and password? Go to the eBusiness Portal login page and click “Account login issues”. Select “Forget User ID / Password” option. Follow the on-screen instructions and you will receive an email containing a link to reset your password. 10. What are the functionalities of the dashboard? You can submit new applications and requests, view progress, upload documents, view/edit applications and download forms in PDF (entering equipment data and submitting claims for SP Contractors/Consultants). 11. The eBusiness portal login page looks quite odd on my computer screen. This website is best experienced on Google Chrome, and Microsoft Edge.