Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast 1 2 3 4 5 ..... 65 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast 1 2 3 4 5 ..... 65 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=service Search Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast 1 2 3 4 5 ..... 65 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=service Search Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast 1 2 3 4 5 ..... 65 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=service Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast 1 2 3 4 5 ..... 65 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Climate Services | SP Grouphttps://www.spgroup.com.sg/sustainable-energy-solutions/climate-services/overview OverviewBusinessesIndividualsRECsCarbon CreditsSustainability ConsultingThe OneMillionTrees MovementContact Us Climate Services Enabling Your Transition to Net-Zero Countries globally have committed to the Paris Agreement. Businesses and individuals are rallying towards the collective goals of limiting global warming to 1.5 degrees Celsius and achieving carbon neutrality by mid-century. Our comprehensive range of carbon solutions will enable businesses and individuals embark on their sustainability journeys, supporting baseline measurements, developing carbon-reduction roadmap, target setting, implementation and end-to-end reporting. Get in touch with us Our Solutions Integrated Climate Services for Business Climate Services for Individuals Renewable Energy Certificates Sustainability Consulting All-in-one Platform Business Explore how your organisation can measure, reduce and offset emissions today. Read more Individuals Green your monthly electricity consumption with renewable energy. Read more Register Your Project Register your project for Renewable Energy Certificates and enhance your project returns. Read more Our Solutions Renewable Energy Certificates (RECs) Make creditable claims for renewable energy to offset Scope 2 emissions through our range of RECs in Asia. Find out more Carbon Credits Align your sustainability goals and ambitions with Carbon Credits from reputable sources. Find out more Sustainability Consulting Measure your company’s carbon footprint and develop an inventory of your emissions based on Greenhouse Gas (GHG) protocol for Scope 1, 2 and 3 to start your sustainability journey and formulate your carbon-reduction roadmap. Find out more My Carbon Footprint & My Green Credits For individuals and households wanting to play their part to help the environment, My Carbon Footprint and My Green Credits allow you to track your emissions and green your electricity consumption. Start your journey by heading over to the SP app! Find out more Latest News SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks Read more SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah Read more DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities Read more SP Mobility and Huawei unveil ultra-fast EV charging integrating battery storage Read more Singapore’s largest industrial district cooling system begins operations to support STMicroelectronics’ decarbonisation strategy Read more SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win Read more STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh Read more SP signs PPA with BASF for rooftop solar deployment Read more SP partners State Grid China at International Forum on Power System Transformation 2025 Read more Ground feedback, digital tools: How she helps 8,000 workers end their day safely Read more Have a business inquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry and our qualified professionals will reach out to you. Contact Us Form Our Integrated Energy Solutions District Cooling & Heating Electric Vehicle Solutions Digital Products Renewable Energy Climate Services Hide Community Services | SP Grouphttps://www.spgroup.com.sg/about-us/csr OverviewSP Kids at HeartSupporting YouthStaff VolunteerismKeeping our community safe Community Empowering Lives, for Life At SP Group, we are committed to sustained giving to meet the needs of the community, creating meaningful and lasting impact. We raise funds and contribute to programmes that support vulnerable seniors, youth, and children. The SP Heartware Fund was established in 2005 in partnership with Community Chest. It currently supports vulnerable members of the community across the age spectrum. Through almost 100 critical social services programmes, we enable seniors to age with dignity, and empower young children and youth to optimise their learning and realise their potential by enhancing their social mobility. They benefit from counselling, befriending, mentorship, rehabilitation, education and enrichment resources, nutrition, and caregiver support. Our staff also contribute generously to the Fund, which SP matches dollar for dollar. In addition, SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations the Fund supports. Volunteerism is an integral part of our DNA. Our staff volunteers, known as SP Heart Workers, are passionate about giving their time, skills, and effort to improve quality of life. They drive outreach activities for the vulnerable and underserved throughout the year. We are grateful to all our staff, business associates, customers, and the public for their contributions to the Fund, over the years, in support of more social services recipients. Click here to donate SP Kids at Heart SP Kids at Heart was launched in June 2021 to support young children from low-income families in their learning journey.   More than 5,000 children under KidSTART have benefited from learning tools, including digital devices for home-based learning. To foster early literacy and parent-child bonding, new initiatives were launched in 2022, including the KidSTART Sea Adventures interactive play and KidSTART Stories, which provides lower-income families with their own mini-library to nurture reading habits. Our SP Heart Workers are also on hand to support the outreach programmes. Supporting Youth SP is committed to empowering youth with access to different developmental pathways, to pursue their education and career aspirations, regardless of their socio-economic background. We extended our support to the youth segment In April 2022 with a S$1.35 million donation to launch the inaugural SP Group Engineering Study Awards. Over three years, 450 engineering students from lower-income families at the Institute of Technical Education (ITE) will receive monthly financial support. In May 2023, SP announced a S$750,000 donation to Youth Guidance Outreach Services (YGOS) which helped launch Singapore’s first-of-its-kind mobile youth engagement outpost powered by an electric van. SP is also providing free charging for this EV on Singapore’s largest fast-charging network. In addition to this mobile outpost to extend YGOS’ outreach, the funding also enabled the refurbishment of two youth centres in Woodlands and Ang Mo Kio and ramped up operations in Jurong, which has one of the highest concentrations of youth in Singapore. Staff Volunteerism SP Heart Workers organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the COVID-19 pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. On the children and youth fronts, our SP Heart Workers were also actively involved in distributing learning kits to KidSTART children and their families, as well as conducting reading programmes and digital workshops at Allkin Singapore. In addition, they befriended youth at YGOS through sports and learning journeys. SP’s staff were part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. For the latter, SP received national recognition through the COVID-19 Resilience Certificate. Its team leader and assistant team leader received the Public Service Medal (COVID-19) and they were among 16 staff presented the COVID-19 Resilience Medal. SP also received the President’s Certificate of Commendation for sustained support and contributions to the community through donations and volunteerism during the pandemic. Download SP Volunteers Guide Keeping our community safe At SP, safety is our highest priority. Staying free of accident and injury is an important part of our culture, for our community, our staff and our contractors. We organise outreach activities and produce educational resources to raise public awareness on gas safety and to prevent accidents arising from gas leaks and fires. Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Read more Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. Read more You can have power in your hands to save energy and cost. Read more View More Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search SP Serviceshttps://www.spgroup.com.sg/our-services/utilities OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Conversion of paper to electronic bills As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform. If you have not registered for an e-account, you can do so through the following steps: Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here. Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”. Step 3: You will receive a verification email to complete your registration. Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number. If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions. We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels: E-bill Hotline: 6671 7101 WhatsApp: 9659 8250 Online at spgrp.sg/contactus Our customer service officers will be available to assist you. Quick Guide to Your Utilities Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know. Utilities Guide - ResidentialUtilities Guide - Commercial Understanding Utilities and Tariffs Electricity tariffs are regulated by the Energy Market Authority (EMA) of Singapore and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. Find out more Quick Links Open Utilities Account Close Utilities Account Reschedule Appointment Check Application SP Utilities Portal Open Electricity Market Towards a greener life SP app Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Latest News Jacqueline Chew gives us a glimpse into her work as the Hea

Consumption_Water Average consumption of Water (CuM) Premises Types Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 HDB 1-Room 8.1 8.3 7.9 8.1 7.8 7.8 7.8 7.2 7.8 7.8 8.1 7.8 HDB 2-Room 9.4 9.5 9.2 9.3 9.0 9.0 9.1 8.4 9.0 9.0 9.1 9.0 HDB 3-Room 12.4 12.5 12.2 12.2 12.0 11.9 12.0 11.2 12.0 12.0 12.1 11.8 HDB 4-Room 15.6 15.7 15.3 15.5 15.1 14.9 15.2 14.3 15.3 15.1 15.4 14.9 HDB 5-Room 16.9 17.1 16.7 17.0 16.4 16.1 16.7 15.8 16.8 16.5 16.8 16.2 HDB Executive 18.8 19.1 18.5 18.8 18.1 17.9 18.7 17.8 18.8 18.4 18.7 18.2 Apartment 13.1 13.8 13.8 13.8 13.3 12.8 13.0 12.7 13.7 13.5 13.4 12.8 Terrace 25.7 26.7 25.9 26.2 25.6 24.7 25.7 24.7 25.7 25.1 25.6 25.1 Semi-Detached 31.5 33.4 31.4 32.2 30.9 30.4 30.6 29.8 31.0 30.4 30.9 30.5 Bungalow 48.1 54.7 52.4 52.4 50.2 49.8 49.4 48.6 51.5 48.4 49.7 49.3

Consumption_Gas Average consumption of Gas (kWh) Premises Types Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 HDB 1-Room 35 36 38 38 37 38 35 34 33 35 35 34 HDB 2-Room 36 36 37 38 38 40 37 34 34 36 36 34 HDB 3-Room 51 49 50 52 53 56 50 48 47 51 51 49 HDB 4-Room 62 61 61 64 66 69 62 58 58 62 63 61 HDB 5-Room 69 67 65 70 73 77 68 64 63 69 70 68 HDB Executive 73 70 70 74 78 82 73 68 68 72 74 72 Apartment 85 83 85 91 94 93 80 76 77 82 86 88 Terrace 105 103 100 108 120 114 93 97 98 98 105 107 Semi-Detached 123 118 115 120 133 130 117 105 115 115 120 117 Bungalow 201 200 213 192 220 234 209 168 197 185 198 206

Free N95 masks in kits for every home BY ADRIAN LIM E VERY household here will receive three N95 face masks, as part of a nation-wide push to get individuals to think about being prepared for emergencies, such as haze crises and flu pandemics. The 3M brand foldable masks are packed in a “Stay Prepared” kit that will also contain instructions in four languages on how to put them on, and useful emergency contact numbers. A total of 1.2 million kits will be delivered to homes between today and next Monday. The initiative is led by Temasek Cares, a non-profit philantrophic arm under Temasek Holdings, in partnership with Singapore Power and Singapore Post. Temasek Cares will be pumping in $4 million from its $40 million war chest, called the Temasek Emergency Preparedness Fund, for the mask distribution programme. The fund was set up earlier this year to help Singaporeans prepare and deal with emergencies. Last month, a $1.5 million project to train 60 therapists to help children deal with traumatic situations, such as accidents, was also launched. Richard Magnus, chairman of Temasek Cares, said the kits will give households an “initial stock” of masks to encourage them to plan their own contingencies. “It’s a habit of mind we want to prompt... Last June, there was a severe haze that impacted Singapore... we need to be prepared,” said Mr Magnus. The Asean Specialised Meteorological Centre expects this year’s haze to be worse than last year’s. This is because of lower than usual rainfall expected from now till October in parts of the region and the El Nino weather pattern, which is linked to drought, said reports. Being prepared earlier will also prevent a repeat of last June, when people scrambled to stock up on face masks. An additional 17,000 kits will also be delivered to over 140 charity homes, and another 300,000 have been prepared on standby for needy families. Mary Abishagam, 57, a senior administrative assistant with Singapore Power, said she will be volunteering an extra three hours every day, on top of her regular work, to help pack the kits for delivery. “It’s going to be challenging, but we will manage... We are getting people prepared and not many people have thought of keeping masks in their homes,” she said cheerily. Members of the public who wish to get more information about the delivery of the kits can call a hotline, 1800-738-2000, from today until May 24, between 8am and 8pm daily. adrianl@sph.com.sg

Green Financing Framework 15 th December 2023 Table of Contents 1 Background ................................................................................................................................... 3 1.1 SP Group overview ................................................................................................................... 3 1.2 Sustainability, an integral part of the Group’s strategy ......................................................... 3 2 SP Group Green Financing Framework ...................................................................................... 5 2.1 Use of Proceeds ........................................................................................................................ 5 2.2 Process for Project Selection and Evaluation ......................................................................... 7 2.3 Management of Proceeds ....................................................................................................... 8 2.4 Reporting ................................................................................................................................... 8 2.4.1 Allocation reporting .............................................................................................................. 8 2.4.2 Impact reporting ................................................................................................................... 9 2.5 External Review – Second Party Opinion ............................................................................. 10 Acknowledgment ............................................................................................................................... 10 SP Group enables a low-carbon and sustainable future for Singapore. 2 1 Background 1.1 SP Group overview Singapore Power Limited and its subsidiaries (“SP Group” or the “Company”) is a leading utilities group in Asia Pacific, with total assets and RDA debit balances of S$20.5 billion as of March 31, 2023 and S$1.0 billion of net profit for the financial year ended March 31, 2023 1 . SP Group owns and operates electricity and gas transmission and distribution businesses and a market support services business in Singapore, and holds 40% interest in SGSP (Australia) Assets Pty Ltd, an Australian company which is engaged in the transmission and distribution of electricity and gas in Australia. SP Group is also deploying sustainable energy solutions regionally, including but not limited to energy efficiency projects, renewable projects and provision of Energy as a Service via a host of energy solutions to enable different customer segments to achieve their sustainability objectives. As of March 31, 2023, SP Group’s Electricity T&D Business, Gas T&D Business and Market Support Services Business serve more than 1.7 million industrial, commercial and residential customers in Singapore. SP Group’s electricity and gas transmission and distribution networks are amongst the most reliable and cost-effective worldwide. 1.2 Sustainability, an integral part of the Group’s strategy SP Group’s mission is to deliver reliable and efficient utilities services to enhance the economy and the quality of life of our consumers. This mission is rooted in our value system of commitment, integrity, passion and teamwork. Sustainability is central to our mission and guides us to achieve our mission in a responsible and committed manner. We anchor our sustainability strategy around two United Nation’s Sustainable Development Goals (SDG), namely SDG 7 – to ensure access to reliable, sustainable and modern energy for all and SDG 9 – to build resilient infrastructure, promote sustainable industrialisation and foster innovation. As a group, we support the Singapore Green Plan to build a resilient future by empowering the future of energy with low-carbon, smart-energy solutions for our customers. With the energy industry rapidly evolving, we play an essential role in clean energy transition. To enable this transition, we recognise that we need to invest in innovative technologies and infrastructure. We also understand that our actions need to extend beyond our own operations, to those of our customers who can create a large share of the impact through their choices and decisions. Hence, we have defined three material topics and our approach for our business: (a) Maintaining world class grid reliability in a distributed energy landscape (b) becoming the leading sustainable energy solutions player in Asia Pacific and (c) empowering customers to achieve their sustainability objectives. 1 For latest financial information, please refer to latest SP Group Treasury Pte. Ltd.’s Global Medium Term Note Program Offering Circular available at: https://www.spgroup.com.sg/about-us/investor-relations 3 SP Group has established a Strategy 2030, a 10-year roadmap that guides us towards creating a low carbon, smart energy Singapore and becoming the leading sustainable energy solution player. For that reason, SP Group has developed strategies to leverage on sustainable solutions and innovations that help to better serve customers’ needs and lifestyles. As an illustration, the Company is working to achieve 100 per cent electrification of its vehicle fleet by 2030, while simultaneously promoting the adoption of Electric Vehicles in Singapore through building Singapore’s largest public Electric Vehicle charging network, in line with the Singapore government’s longer term plan to build 60,000 electric vehicle charging points by 2030 and to phase out internal combustion engine vehicles by 2040 2 . As part of our Strategy 2030, energy efficiency and investments in renewables are critical in reducing our carbon footprint. In the energy efficiency space, our ongoing investments in district cooling and heating solutions is an example of an energy and economically efficient urban utility service. While conventional air conditioning or heating are typically decentralized in individual properties, district cooling and heating involves the centralized production of chilled and hot water that is piped to commercial buildings, thereby reaping benefits of economies of scale. An example is Marina Bay area in Singapore, where SP Group owns and operates one of the world’s largest underground district cooling network with connected buildings enjoying up to 40% energy savings3. Beyond Singapore, SP Group has also expanded its district cooling and heating footprint to China where it has been providing such solutions to commercial customers since 2019. For example, SP Group has designed, built and operated an advanced district cooling system since September 2019 for CapitaLand’s Raffles City Chongqing development, a prime landmark strategically located in the heart of Chongqing, China. Considering the increase in airconditioning use in the past two decades which is led by China, where energy demand for space cooling has grown at an average of 13% per year 3 , the district cooling and heating solutions provided by SP Group can make a difference in mitigating greenhouse gas emissions. Investments in renewables is also key in achieving decarbonisation targets. To support the solar renewables target of 2GWp by 2030 under Singapore Green Plan 2030, SP Group is helping its commercial and industrial customers such as the likes of AIMS APAC REIT Management and Seatrium to install solar photovoltaic systems across their premises. Regionally, we have also expanded our renewables presence into Vietnam and China. In Vietnam, for example, the group completed its first acquisition of two solar farms with combined capacity of 100MWp in Phu Yen province. In this context, SP Group has established a Green Financing Framework which focuses on meeting climate and other environmental challenges, while simultaneously responding to increasing investor demand for positive environmental impact investments with a greater transparency in terms of use of proceeds and the funded projects / investments impact on the environment. This would also be a way to reinforce our strategy to expedite clean energy transition and create low-carbon and smart energy cities. 2 https://www.greenplan.gov.sg/targets/ 3 https://www.bloomberg.com/news/features/2020-06-08/singapore-finds-a-way-to-make-air-conditionersgreener 4 2 SP Group Green Financing Framework The SP Group Green Financing Framework sets out the criteria, governance and processes under which the Company, including any of its subsidiaries, intends to issue green bonds, loans, green letter of credit facilities, private placements or any other green financing instruments (together “Green Financing Instruments”), and in doing so contribute to positive environmental impacts. This Framework is in line with: - International Capital Market Association (“ICMA”) Green Bond Principles 2021 4 (“GBP”); - ASEAN Capital Markets Forum (“ACMF”) ASEAN Green Bond Standards 2018 5 (“GBS”); - Loan Market Association (“LMA”), Loan Syndications and Trading Association (“LSTA”) and Asia Pacific Loan Market Association (“APLMA”) Green Loan Principles 2023 6 (“GLP”) This Framework has five key pillars: 1 Use of Proceeds 2 Process for Project Evaluation and Selection 3 Management of Proceeds 4 Reporting 5 External Review 2.1 Use of Proceeds Any Green Financing Instruments issued by SP Group (or any of its subsidiaries) will be used to finance and/or re-finance, in whole or in part, new or existing projects, under construction and / or in operation (“Eligible Projects”) from any of the eligible green categories (“Eligible Green Categories” as defined below). For the avoidance of doubt, for new projects or assets, the proceeds can finance assets during the construction and/or operational phase. For bond transactions, SP Group will limit the ‘look back’ period for re-financing of Eligible Projects to 36 months from the date of the transaction. For bank credit facilities (including but not limited to loan, banker guarantee and standby letter of credit) or any other green financing instruments, SP Group will set out the ‘look back’ period for re-financing of Eligible Projects, if applicable, on a transaction-by-transaction basis based on the individual bank’s requirement. 4 https://www.icmagroup.org/sustainable-finance/the-principles-guidelines-and-handbooks/green-bondprinciples-gbp/ 5 https://www.theacmf.org/initiatives/sustainable-finance/asean-green-bondstandards#:~:text=The%20ASEAN%20Green%20Bonds%20Standards,green%20finance%20for%20the%20regio n. 6 https://www.lsta.org/content/green-loan-principles/ 5 Eligible Green Categories Alignment with GBP/GBS/GLP Clean Transportation Energy Efficiency Green Buildings Renewable Energy Use of Proceeds / Eligibility Criteria 1. Acquisition, construction, development, deployment, operation and/or maintenance of Electric Vehicles for SP Group’s vehicle fleet based in Singapore 2. Investments in development, construction and maintenance of charging infrastructure for Electric Vehicles 1. Acquisition, construction, development, deployment, operation and/or maintenance of projects that reduce the amount of energy consumption, improve energy efficiency and/or reduce electricity grid losses, including but not limited to: 1.1. Investments into development of energy efficiency assets such as district cooling and heating solutions 1.2. Microgrids, where the average system grid emissions factor is below the threshold value of 100gCO2e/kWh 1.3. Energy storage systems 1. Acquisition, construction, development, operation, renovation and/or maintenance of certified Green Buildings, such as BCA Green Mark (GoldPlus or above) or equivalent 1. Acquisition, construction, development, deployment, operation and/or maintenance of infrastructure related to renewable energy including but not limited to solar energy (solar photovoltaic and concentrated solar power systems), offshore and onshore wind, hydropower (power density greater than 5W/m2 or below 100g CO2/kwh) and geothermal (below 100g CO2/kWh), for purposes such as: 1.1. generation and storage of such renewable energy; 1.2. connection and/or integration of such renewable energy’s generation/storage sources to the grid; and/or 1.3. transmission and distribution of such renewable energy Exclusion Criteria Projects that do not fall into the Eligible Green Categories as listed above will not be eligible under this Framework. Explicitly, the type of projects related to transmission of energy from fossil fuel and sectors listed in the IFC Exclusion List (2007) 7 shall be excluded from this Framework. 7 https://www.ifc.org/wps/wcm/connect/topics_ext_content/ifc_external_corporate_site/sustainability-atifc/company-resources/ifcexclusionlist 6 2.2 Process for Project Selection and Evaluation SP Group’s Treasury team will be responsible for governing and monitoring the SP Group Green Financing Framework. The key roles include the below: Review, select and validate the pool of Eligible Projects based on the Green Financing Framework on an annual basis During annual review of outstanding Green Financing Instruments, exclude projects that no longer comply with the Eligibility Criteria or have been disposed of, and replace them on a best efforts basis with new Eligible Projects During the life of any Green Financing Instrument, should any validated Eligible Projects mature, these will be replaced with an equivalent value of new Eligible Projects Create and validate the annual reporting on Green Financing Instruments issued under this Framework for investors and lenders Monitor on-going evolution related to the sustainable financing market practices in terms of disclosure / reporting in order to be in-line with best market practices. The Chief Financial Officer of SP Group has the right of veto on decisions made by the Treasury team in the course of performing above key roles. SP Group operates one of the world’s largest underground district cooling system that supplies chilled water for air conditioning to buildings in the Marina Bay area with connected buildings enjoying up to 40% energy savings. 7 2.3 Management of Proceeds SP Group intends to allocate the proceeds to fund Eligible Projects under the Eligible Green Categories, selected in accordance with the use of proceeds criteria and evaluation and selection process presented above. These projects may consist of new and / or existing projects. A Green Financing Register will be established to earmark the proceeds of the Green Financing Instruments against assessed and selected Eligible Projects following the process described in section 2.2 above. SP Group will strive to maintain a level of allocation which, after adjustments for intervening circumstances including, but not limited to, divestments, matches or exceeds the balance of net proceeds from its outstanding Green Financing Instruments. Additional Eligible Projects will be added to the Green Financing Register to the extent required to ensure that an amount equal to the net proceeds from outstanding Green Financing Instruments will be allocated to Eligible Projects until the maturity of the instruments. Pending the full allocation of the proceeds, the balance of unallocated proceeds shall be invested at SP Group’s discretion, in cash and/or cash equivalent and/or other liquid marketable instruments, as per SP Group’s treasury policy and the Exclusion Criteria. 2.4 Reporting SP Group commits to transparent reporting on its Green Financing Instruments. A Green Financing Report will be made available to investors and lenders within one year from the date of the issuance of the Green Bond and within one year from the first drawdown of green loan and thereafter once a year until the proceeds have been fully allocated. The respective Green Financing Report will consist of both i) allocation reporting and ii) impact reporting. Green Financing Reports will be available on SP Group’s website. Once fully allocated, in case of material changes to the allocation of any Green Financing Instrument, SP Group will provide the updated information to the investors and lenders on a timely manner. 2.4.1 Allocation reporting To the extent practicable, this will detail: − − − − The amounts allocated in the respective Eligible Green Categories A qualitative description of key Eligible Projects funded by the Green Financing Instrument proceeds The proportion of new financing versus re-financing The balance of unallocated proceeds 8 2.4.2 Impact reporting Where practical and feasible, SP Group will provide impact reporting for each Eligible Green Category where competition and confidentiality considerations permit. It may contain the following impact metrics for each Eligible Green Category: Eligible Green Categories Clean Transportation Indicative Reporting Indicators • Annual GHG emissions reduced/avoided in tons of CO 2 equivalent • Number or percentage of clean vehicles in fleet • Number of charging infrastructure points installed Energy Efficiency • Annual GHG emissions reduced/avoided in tons of CO 2 equivalent • Number of buildings connected by district cooling network • % energy saving achieved from the baseline • Annual energy savings achieved in MWh/GWh/GJ/TJ • Energy Efficiency Factor (kwh/kWrh or kwh/Refrigerant Ton (“RT”)) • Installed Capacity (RT) Green Buildings • Number and m 2 of Gross Building Area of Green Buildings certified and the certification label and level achieved • Annual GHG emissions avoided in tons of CO 2 equivalent • Energy performance of kWh/ m 2 of Gross Building Area annually • Energy use avoidance Renewable Energy • Renewable energy generation in MWh • Annual GHG emissions avoided in tons of CO 2 equivalent All assumptions and methodologies used to calculate impact amounts will be disclosed in the annual reporting at the relevant section. 9 2.5 External Review – Second Party Opinion SP Group’s Green Financing Framework has been reviewed by DNV Business Assurance Singapore Pte. Ltd. who has issued a Second Party Opinion to confirm the alignment with ICMA Green Bond Principles, ASEAN Green Bond Standards and LMA/LSTA/APLMA Green Loan Principles. This Second Party Opinion document will be made publicly available on SP Group’s website. Acknowledgment This updated Green Financing Framework has been developed with thanks to: 10

Singapore Institute of Power and Gas Electrical Testing and Inspection for Non-licensed Electrical Installation Course Code: ENO39 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Carry out basic electrical inspection and testing for fixed electrical installation in residential and non-residential (up to 45kVA) for properties in compliance with the relevant code of practice • Understand good practice and common non-compliances for the inspection and testing of electrical installation work MAIN CONTENTS • Purpose of inspection and testing for low voltage installation in compliance with safety requirements • Inspection of electrical installation • Testing of electrical installation • Testing procedures for: o Insulation resistance test, Phase sequence test o Earth fault loop impedance test o Continuity test, Polarity test, RCCB test • Common non-compliances during electrical installation inspection and testing • Practical session on electrical installation testing and fault identification METHODOLOGY Lecture and practical session TARGET AUDIENCE Engineering and technical staff who are required to carry out electrical testing and inspection work/project for non-licensed electrical installation COURSE DETAILS Duration : 7 hours Mode of Delivery : Face-to-Face or Blended (Face-to-face and Synchronous E-Learning) Certification : SIPG Certificate of Completion PDU by PE Board : 7 Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Insulation Shoes • Rubber Gloves COURSE FEES Full Course Fee : S$700 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Energised to fly the SP flag high SUSTAINABILITY Leading a new unit, Investment Development within the Finance department, Ng Chun Jin is entrusted with accelerating new greenfield investments such as rooftop and utility solar, onshore wind, and district cooling projects. This is carried out in close collaboration with our overseas business teams, starting in China. Ng Chun Jin, Vice President of Investment Development at SP Group. Describing his new role, he explained, “Tapping on the knowledge and network of our in-market teams, we seek out greenfield investment opportunities, assess and shortlist transactions together and co-lead the investment process. Once the transactions are completed, our overseas colleagues will operationalise the projects.” Chun Jin’s career at SP Group started almost 20 years ago as a newly minted scholar under the then Management Associate programme, focused on financial and commercial work. He recalls fondly the opportunities to bond with colleagues in other functions, one of his favourite being the inter-subsidiary football competitions. During his first three years at SP, he was involved in the acquisition of TXU Australia unit, which forms part of the current SP’s Australia business. “It was one of the highlights of my career. After the acquisition process, we retained the regulated part of the business and sold the unregulated business entity, which was one of the top four players in the merchant power market, equivalent to Singapore’s Open Electricity Market.” He would call Australia his second home, shuttling back and forth every two weeks. Chun Jin went on to join a private equity fund, a first to move into the renewables space at that time. He also joined an international bank and led its renewable franchise in Asia Pacific. Drawn to the prospect to expand SP’s overseas footprint in China and Vietnam, Chun Jin rejoined SP on 1 November 2020. Last year, Chun Jin worked on the Vietnam market and also explored potential offshore wind turbine projects with established corporations, leaning on the experience he carried from his previous work in an European bank.   “Wind turbines generate more energy as compared to solar, and there is a growing demand for it as a renewable source in Vietnam.” Ng Chun Jin, Vice President of Investment Development in Finance, with Deputy Directors Jennifer Ong Phaik Ching (left) Seraphina Ho Songfang (centre) at a team bonding session. On his return to SP, he quipped, “It’s an exciting time to chart the next lap of international growth which is totally aligned with my personal interests. In the past, I worked a lot with overseas companies. This time, it’s time to fly the Singapore and SP flag high!” Chun Jin looks forward to meeting his football kakis again but in the meantime, turns to running and online Chinese chess to unwind. TAGS SUSTAINABILITY YOU MIGHT BE INTERESTED TO READ SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities

Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today announced a partnership to fully electrify SE’s service fleet in Singapore. The agreement enables SE’s service vehicles to access SP’s nationwide network of electric vehicle (EV) charging points. SP will fully support SE’s charging needs for at least the next two years. SE has a total service fleet size of 25. Its intent is to convert 10 of its vehicles into EVs by June 2020 and fully electrify its fleet by 2021. This decision was made possible with the partnership with SP. Damien Dhellemmes, Country President of Schneider Electric Singapore elaborates: “Going green is a deliberate decision. After greening our regional headquarters in Singapore, our next step is to electrify our fleet. This is only possible if we have an accessible and wide enough charging network so that our service vehicles can be green and still serve our customers efficiently. SP’s nationwide network gives us the impetus to make this decision.” SP had earlier signed partnerships with Grab and HDT Singapore Taxi (HDT) to support the charging needs of their EV fleets. SE is the first corporate partner outside of the public transport sector to be using SP’s nationwide EV charging network. This represents a growing trend of companies in Singapore electrifying their internal fleets to achieve environmental sustainability and cost savings. SP currently operates Singapore’s largest and fastest public EV charging network with more than 200 charging points across the island. It is targeting 1,000 EV charging points by end of 2020, of which 250 will be high-speed DC (direct current) chargers that can deliver a full charge in 30 minutes. Goh Chee Kiong, Head of Strategic Development, SP Group, said: “SP has built up deep capabilities in electric vehicle charging and usage over the years which we have harnessed for our nationwide public EV charging network. We are pleased to have Schneider Electric as our first corporate partner outside of the public transport sector and are confident this will provide a model for many other corporates to electrify their own fleet vehicles. SP’s pervasive EV charging network across Singapore will fully support their charging needs, providing drivers convenience and peace of mind.” About Schneider Electric At Schneider, we believe access to energy and digital is a basic human right. We empower all to make the most of their energy and resources, ensuring Life Is On everywhere, for everyone, at every moment. We provide energy and automation digital solutions for efficiency and sustainability. We combine world-leading energy technologies, real-time automation, software and services into integrated solutions for Homes, Buildings, Data Centers, Infrastructure and Industries. We are committed to unleash the infinite possibilities of an open, global, innovative community that is passionate about our Meaningful Purpose, Inclusive and Empowered values. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services.  These networks are amongst the most reliable and cost-effective world-wide. SP Group also provides digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

Media Release Electricity Tariff Revision for the Period 1 July to 30 Sep 2024 Singapore, 28 June 2024 – For the period from 1 July to 30 September 2024, the electricity tariff (before GST) will increase by 0.3% or 0.09 cent per kWh on average compared with the previous quarter due to higher energy costs. The average monthly electricity bill for families living in HDB four-room flats will increase by $0.35 (before GST). *before GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). Please refer to Appendix 1 for the components of the electricity tariff, Appendix 2 for the electricity tariffs approved by EMA, and Appendix 3 for the average monthly electricity bill for households. Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system.   Q3 2024 TARIFF FOR HOUSEHOLDS (before 9% GST) Appendix 2 ELECTRICITY TARIFFS FROM 1 JULY 2024 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS FOR HOUSEHOLDS TARIFF WEF 1 JULY 2024 (before GST)

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Driving Innovation From Within INNOVATION We are powering transformation with talent in our organisation. SP’s Digital Technology team is swiftly building and deploying digital solutions such as the SP Utilities app and the energy-saving platform for Bukit Panjang Community Club, to bring greater value to customers. In-house capabilities are also driving the conversion of our entire service fleet to electric vehicles and setting up a network of charging stations for them. We have teams studying and installing solar panels at our offices, with storage systems to harness and deploy energy efficiently. We are also uncovering compelling gems through The Pitch, a business ideas competition among SP employees. The team leading the conversion of SP’s entire service fleet to electric vehicles. Our Solar Taskforce led an initiative to install solar panels at our offices to harness renewable energy. Recipients of SP Group's university and polytechnic scholarships and sponsorships with SP Group CEO Wong Kim Yin (back row, 5th from left) and Senior Advisor Quek Poh Huat (back row, 4th from left). Expect more made-in-SP innovations, all with the goal of improving quality of life. TAGS YEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP.

Media Release SP Group recognised with five accolades at the Community Chest Awards 2025 Scale-up of outreach, staff volunteerism and multiplier impact are key features of SP’s giving SINGAPORE, 8 OCTOBER 2025 – For the third consecutive year, SP Group (SP) has been awarded the Pinnacle Award, the highest accolade at the Community Chest Awards. SP has also received the Charity Platinum Award, Enabler Award, SGSHARE Award and Volunteer Partner Award, bringing its total to five accolades – the highest number conferred on any organisation this year. This reaffirms SP’s expanding outreach among seniors, children and youths, and most recently, extending support to meet growing needs in the special education sector. The company has also focused on being a multiplier of good, by rallying greater participation from its employees, business partners and customers in its community outreach initiatives. SP’s combined contributions of donations and staff volunteerism have risen steadily from S$5 million in 2022 to S$5.8 million in 2024. Receiving the award from President Tharman Shanmugaratnam was SP’s Group Chief Executive Officer, Mr Stanley Huang. Mr Huang said, "We thank Community Chest for this unprecedented honour. Working closely with our social service partners has enabled us to have a keen grasp of the evolving needs of our fellow Singaporeans from lower income backgrounds. These needs range from cost-of-living concerns to special education resources and holistic programmes to help seniors age in place.” Mr Huang also paid tribute to SP’s partners in this Year of Celebrating Social Service Professionals. He said they are “instrumental as the backbone of our community care network through their dedicated and inspiring efforts”. Strong culture of staff volunteerism At the heart of SP’s community initiatives are its staff volunteers, also known as SP Heart Workers. Last year, more SP employees stepped forward as volunteers, clocking an increase of 50 per cent in volunteer hours from the previous year. This is an encouraging outcome through the pathways SP has created for its people to be agents of doing good. SP Heart Workers engaged with over 1,500 beneficiaries in an array of outreach activities for the vulnerable and underserved throughout the year. These were carried out in collaboration with social service partners such as Allkin, KidSTART, TOUCH Community Services and Youth Guidance Outreach Services. Supporting employment for persons with disabilities and special education needs In partnership with St Andrew’s Autism Centre, SP donated S$700,000 to support a multi-pronged vocational training programme that benefits over 400 youths with moderate autism and provides relief to their caregivers. The Dignity of Work initiative provides a structured food and beverage employment pathway that tackles the “post-18 cliff”, where youths with autism struggle to find employment or meaningful engagement after completing their formal education. Sustainably sourced products and ground-up initiatives from social enterprises are amplified through SP’s inclusive procurement efforts. As host of the 25th Conference of the Electric Power Supply Industry (CEPSI) in 2025, SP commissioned SG60-branded laptop sleeves from JOURNEY, a brand under TOUCH Community Services, continuing a partnership that began in 2023. SP also collaborated with organisations such as Society for Physically Disabled and The Art Faculty to procure handcrafted leather goods and artworks as corporate gifts, showcasing the talents of persons with disabilities or on the autism spectrum. Deepening community impact by empowering diverse groups The SP Heartware Fund, in partnership with Community Chest, has raised more than S$30 million since it was established in 2005. The Fund has since expanded its focus to meet the evolving needs of different groups across the community. Last year, SP also delivered over 10,000 Power Packs of daily essential items for seniors, children and youths, worth a total of $300,000. Each pack is customised for the needs of the three segments of recipients. For more information on SP Group’s community efforts, please visit https://spgrp.sg/csr.   

Media Release SP Group recognised with three Community Chest Awards SP scaled up giving, expanded programmes to benefit seniors, children and youth SP Group CEO Mr Stanley Huang received the Charity Platinum Award from President Halimah Yacob. Singapore, 1 November 2022 – At the Community Chest Awards 2022, SP Group (SP) was recognised with three awards for its sustained philanthropy, strong volunteerism culture and community engagement. Group Chief Executive Officer Stanley Huang received SP’s Charity Platinum Award, Enabler Award, and Volunteer Partner Award at the event presided by President Halimah Yacob on 1 November 2022 at the Istana. Working closely with Community Chest has enabled SP to effectively identify needs, collaborate with social service agencies and create sustained impact to help vulnerable groups. Mr Huang said, “SP is honoured to receive this recognition from Community Chest. Despite the challenges brought on by the pandemic, we scaled up our efforts to fulfil long-standing commitments and set up new programmes to benefit a wider range of social service users, from seniors, to children and youth.” Mr Huang paid tribute to SP’s staff, business associates and the public for enabling its programmes to grow from strength to strength over the years. Last year, SP’s contributions totalled S$4.5 million in donations, sponsorships and volunteer manpower. These include maintaining support for 21,000 seniors through the SP Heartware Fund, which has raised more than S$18 million since it was established in 2005. In addition, SP also committed S$1.1 million this year to see through a five-fold increase in its annual Power Packs initiative, enabling 10,000 lower-income families to receive daily essential items. In widening the scope of its programmes across the age spectrum, SP launched SP Kids at Heart, donating S$2.1 million over the past two years to support 5,000 children under KidSTART with learning tools, including digital devices for home-based learning and early literacy development. SP also extended its reach to youth from vulnerable backgrounds by launching the inaugural SP Group Engineering Study Awards this year with a contribution of S$1.35 million to the Institute of Technical Education (ITE). This will benefit 450 ITE students from lower-income families over the next three years. Through this study award, SP aims to aid aspiring engineers in securing better academic and employment opportunities. In amplifying fundraising efforts for the SP Heartware Fund, SP enables its customers and business associates to donate to Community Chest through the SP app and donation appeals in its utilities bills. SP also matches dollar-for-dollar donations made by its staff to the Fund, and underwrites all fund-raising and operational costs of the Fund and its programmes, so that all donations will go fully to the social service organisations. Staff volunteers, known as SP Heart Workers, organise outreach activities for social service users throughout the year. These include befriending activities at Senior Activity Centres, helping seniors with their grocery runs, conducting digital clinics and more. At the height of the pandemic, SP Heart Workers also partnered FairPrice to bring a mobile supermarket to the doorstep of seniors. SP’s staff have also been part of national-level efforts to provide pandemic relief to the public, including the manning of hotlines for Temasek Foundation’s Stay Prepared programme and Ministry of Health’s home recovery scheme. Mr Huang explained, “Over the years, we have developed a strong culture of volunteerism amongst our team members. This shared purpose of pursuing a common good unifies our people, fosters team-building and cultivates the spirit of giving.” SP Group has received the Charity Platinum Award and Volunteer Partner awards in past editions of the Community Chest Awards, held annually to honour organisations and individuals in Singapore who have made outstanding contributions to the social service sector to care for the less fortunate in the community. - Ends - About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China, Vietnam and Thailand. As Singapore's national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of renewable and sustainable energy solutions including solar energy solutions, microgrids, cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG, and LinkedIn at spgrp.sg/linkedin. Editors’ Notes 1. Please use the following photo captions. 2. Photos are to be attributed to "SP Group". SP Group sustained support for seniors through its flagship corporate philanthropy programme – SP Heartware Fund. This includes scaling up the Power Packs initiative to $1.1 million this year. SP Heart Workers packed and delivered Power Packs of essential items to 10,000 lower-income households this year – a fivefold increase through SP’s S$1.1 million commitment. SP staff volunteers, known as SP Heart Workers, organise outreach activities for social service users throughout the year, including outings with seniors. During the pandemic, SP Heart Workers partnered FairPrice to bring grocery shopping to the doorstep of senior. SP Kids at Heart, launched in 2021, renewed its commitment to KidSTART Singapore with a S$1.1 million donation for 2022. In 2021, SP donated $1 million to KidSTART. (Photo Credit: KidSTART Singapore) The key initiatives supported by SP Kids at Heart in 2022 includes KidSTART Sea Adventures (top) and KidSTART Stories (bottom). (Photo Credit: KidSTART Singapore) Expanding its scope to vulnerable youths, SP Group set up its inaugural study awards with a S$1.35 million contribution to benefit 450 ITE engineering school students over the next three years, helping to alleviate financial concerns brought on by the pandemic.