How to Apply For Electricity Connection This handbook is published by SP Group Jan 2026 Procedures and requirements highlighted in this handbook are correct at the time of printing. Any changes that may arise will be reflected in the next edition. ISBN: 981-04-6932 Important Contact Numbers Tel No General Enquiry Application for Connection to Transmission System 6916 7200 Consumer Connection Agreement Contracts Section 6916 7231 Testing and Turn-on Appointment Supply Application Section 6916 7200 Installation Section 6916 7744 / 6916 7430 Opening of Utilities Accounts Enquiry 1800-222 2333 Endorsement of Substation Drawings East zone 6916 8557 West zone 6916 8679 Installation of Meters Elect Meters 6916 8555 i Table of Contents 1. General Information ................................................................................................................................................... 1 1.1 Introduction .............................................................................................................................. 1 1.2 Connection Voltages and Supply Frequency .......................................................................... 1 1.3 Submission of Application........................................................................................................ 2 1.4 Provision of a Substation ......................................................................................................... 3 1.5 Domestic Premises and Load Requirement not exceeding 45kVA ......................................... 3 1.6 Meter ........................................................................................................................................ 3 1.7 Tariffs for Non-Contestable Customers ................................................................................... 4 1.8 Payments for Electricity Charges by Contestable Customers ................................................. 4 1.9 Opening Account and Payment of Security Deposit for Use of System (UOS) Charges ........ 4 1.10 Termination of Account ............................................................................................................ 5 1.11 Disconnection of Service Cables upon Termination of Account ............................................. 5 1.12 General .................................................................................................................................... 5 2. Application For Load Connection .......................................................................................................................... 7 2.1 Load Connection ...................................................................................................................... 7 2.2 Consultation ............................................................................................................................. 7 2.3 Application ............................................................................................................................... 7 2.4 Processing of Application ........................................................................................................ 8 2.5 Commencement of Work ......................................................................................................... 8 2.6 Type of Premises ..................................................................................................................... 8 2.7 Premises in Private Housing, Industrial Estates, Commercial Developments Requiring Provision of Low Tension (LT) Distribution Network ............................................................... 9 2.8 Provision of Substation .......................................................................................................... 10 2.9 Service Connection Cables ................................................................................................... 10 2.10 Opening of Account for Upgrading/ Downgrading of Electricity Supply (Assuming No Change in Contestability Status) ........................................................................................... 11 2.11 Consultation for Transmission Connection ............................................................................ 11 2.12 Application for Transmission Connection .............................................................................. 11 2.13 Lead-Time for Application of Transmission Connection ........................................................ 12 2.14 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection ............................................................................................................................. 13 2.15 Technical Requirements of Solar Photovoltaic (PV) Connection .......................................... 13 3. Transmission Charges .............................................................................................................................................. 14 3.1 Connection Agreement .......................................................................................................... 14 3.2 Use of System (UOS) Charges ............................................................................................. 14 4. Energisation and Turn-on Procedure .................................................................................................................. 15 4.1 General .................................................................................................................................. 15 4.2 Premises Electrical Installations that are previously Inspected and Energised .................... 15 4.3 Premises with Direct Connection from SPPA’S Transmission System ................................. 16 4.4 Non-Domestic Premises ........................................................................................................ 17 4.5 Booking an Appointment........................................................................................................ 18 4.6 Making an Appointment for Energisation of Service Connection Direct from SPPA’s Transmission System - Load Requirement not Exceeding 45kVA ........................................ 19 4.7 Load Requirement Exceeding 45kVA Up to 22kV Supply Voltage ....................................... 19 4.8 Submission of Application for New EHT and HT Consumers who wish to be Contestable at Time of Turn-On .................................................................................................................... 19 4.9 Premises with Indirect Connection - Load Requirement not Exceeding 45kVA (i.e. Premises in a Multi-Metered Development) .......................................................................................... 20 4.10 Load Requirement Exceeding 45kVA (Multi-Metered Building Scheme) .............................. 20 4.11 Modification to an Existing Electrical Installation ................................................................... 21 ii 4.12 Submission of Completion Certificate for Modification of Small Electrical Installation (Exempted from Licensing) .................................................................................................... 21 4.13 Licence to Use or Operate an Electrical Installation .............................................................. 21 4.14 Certificates and Statements for First Energisation of Service Connection ............................ 21 4.15 Statement of Turn-On of Electricity ....................................................................................... 22 4.16 Amalgamation of New and Existing Connections .................................................................. 22 4.17 Lead-Times for Application for Service Connection .............................................................. 22 4.18 Normal Lead Time for Energisation of Service Connection Up to 22kV ............................... 23 4.19 Fast Track Connection Scheme ............................................................................................ 24 4.20 Notes to be Read in Conjunction with Application Procedure ............................................... 25 4.21 Opening an Account .............................................................................................................. 25 4.22 Handover of Completed Substation ....................................................................................... 26 4.23 Installation of Current Transformer Operated Meters ............................................................ 27 4.24 Procedure for Application for Licence to Use or Operate an Electrical Installation ............... 27 4.25 Conditions for the Issue of the Licence ................................................................................. 27 4.26 Procedure for De-Energisation / Disconnection of Service Cables ....................................... 27 5. Customer's Installation Requirements ................................................................................................................ 28 5.1 Requirements for HT and LT Connection for 22kV and below .............................................. 28 5.2 Requirements for 22kV and 6.6kV Customer Connection ..................................................... 30 5.3 Requirements for LT Supply Connection ............................................................................... 31 5.4 Requirements for EHT Connection for 66kV and 230kV ....................................................... 31 5.5 Requirements for 66kV and 230kV Customer Connection.................................................... 32 5.6 Information on SPPA Network Earthing System for 230kV, 66kV and 22kV ........................ 33 6. Metering Requirements ......................................................................................................................................... 34 6.1 General .................................................................................................................................. 34 6.2 Location of Meter ................................................................................................................... 36 6.3 Grouped Location of Meters .................................................................................................. 37 6.4 Meter Service Board Specifications (Single-Phase and 3-Phase Services, not Exceeding 100A per Phase) .................................................................................................................... 40 6.5 Wiring, Layout of Meters, MCBs, etc. in Centralised Meter Rooms, Meter Compartments / Riser Ducts / Cupboards........................................................................................................ 40 6.6 Submission of Layout Plans .................................................................................................. 41 6.7 Meters for 3-Phase Low Tension Connection (Exceeding 100A per Phase) ........................ 41 6.8 Meter Installation Requirements ............................................................................................ 41 6.9 Low Tension Current Transformer Enclosure ....................................................................... 42 6.10 High Tension/ Extra-High Tension Metering.......................................................................... 43 6.11 Specifications for High Tension Metering Current Transformers .......................................... 43 6.12 Specifications for High Tension Metering Voltage Transformers .......................................... 44 6.13 Testing of Metering CTs and VTs’ ......................................................................................... 44 6.14 Miscellaneous Metering Requirements ................................................................................. 45 6.15 Contestable Customers ......................................................................................................... 46 6.16 Maintenance Procedure......................................................................................................... 47 7. Appendices ............................................................................................................................................................... 48 1 Letter of Consent for Submission of Application for Electricity Supply ............................................. 49 3 Letter of Consent from the Landlord / Management Corporation (Form CS/3) ............................ 50 4 Letter of Consent from Housing & Development Board (Form CS/3H) .............................................. 51 5 Request to Handover Substation ...................................................................................................................... 52 9 Types and Layout of Substation ........................................................................................................................ 53 10 Submission of Substation Site and Layout Plans .......................................................................................... 54 11 22kV/LV Substation (9 Drawings) ...................................................................................................................... 55 12 Heavy Aluminum Louvered Doors for Electric Substation (5 Drawings) ........................................... 64 13 Gate Details (1 Drawing) ........................................................................................................................................69 14 Checklist for Substation Building Plan Submission ..................................................................................... 70 15 Substation Layout Requirements to be Incorporated in the Architectural Plans ............................. 71 15.1 Wooden Mandrel ................................................................................................................................................... 75 15.2 Aluminium Louvre (Double Banked) for Switch Room… .......................................................................... 76 iii 16 General Requirements for Developing a Stand-alone Above-Ground Transmission Substation (66kV Only) ................................................................................................................................................................ 78 17.1 Engineering Requirements for Customer’s 22kV and 6.6kV Main Incoming Switchgear ............ 79 17.2 Engineering Requirements for Customer’s LV Main Incoming Switchgear ..................................... 80 17.3 Engineering Requirements (Type 1) - Customer 66kV Feeder Connection ....................................... 81 17.4 Engineering Requirements (Type 2) - Customer 66kV Feeder – Transformer Connection With 66kV Isolator / Circuit Breaker) .......................................................................................................................... 82 17.5 Engineering Requirements (Type 3) - Customer 230kV Feeder Connection ................................... 83 17.6 Engineering Requirements (Type 4) - Customer 230kV Feeder – Transformer Connection .... 84 19 Statement for De-Energisation/ Re-Energisation (SDRE)........................................................................... 85 20 Certificate of Readiness for the Energisation of Service Connection (COR) ....................................86 21 Request from Contestable Customer for Installation of Electricity kWH Meter (Form CS/6) .............................................................................................................................................................. 88 22 Request for Installation of Electricity kWH Meter for Load Exceeding 45kVA (Form CS/7) ...............................................................................................................................................................89 23 Application for Appointment for Energisation of Service Connection .............................................. 90 24 Technical Requirements for Service Cable and Meter Compartment for Landed Houses ......... 91 24.1 Standard Meter Compartments at Gate Pillar .............................................................................................. 92 25 Standard Meter Board ........................................................................................................................................... 93 26 Standard Size for Single-Phase Meter Board ............................................................................................... 94 27 Standard Size for Three-Phase Meter Board ................................................................................................. 95 28 CT Meter Panel for Low Voltage Supply ........................................................................................................96 29 Methods for Sealing Metering Panels ............................................................................................................. 97 30 Enclosure for Low Voltage Metering Current Transformers ...................................................................98 31 HV Metering Kiosk Requirements for 1 or 2 Feeders .................................................................................99 32 HV Metering Kiosk Requirements for 3 or 4 Feeders .............................................................................. 100 33 HV Metering Panel Requirements for 1 or 2 Feeders ............................................................................... 102 34 Metering VTs Voltage Ratio, Sequence & Phase Angle Tests Report ............................................... 103 35 Basis for the Service Connection Charge .................................................................................................... 104 36 Standard Service Connection Cables ............................................................................................................ 105 37 Certificate of Compliance (COC) .................................................................................................................... 106 38 Statement of Turn-On of Electricity (SOTO) ................................................................................................ 107 39 Requirements for Embedded Generation Facility / Intermittent Generation Sources (IGS) .... 108 39.1 Terms and Conditions for Capped Capacity Scheme (CCS)................................................................. 110 39.2 Terms and Conditions for Extended Capped Capacity Scheme (ECCS) .......................................... 112 40 Application for Electricity Installation Test up to 45kVA (Form CS/12) ............................................... 114 41 Application for Contestability Status & Market Support Services ........................................................ 115 43 Completion Certificate for Modification of Electrical Installation ....................................................... 122 44 Certificate of Fitness of Residential Unit (Form E) ...................................................................................... 123 45 Change in Design Licensed Electrical Worker ............................................................................................ 124 46 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection .............................................................................................................................................................. 125 iv 1. General Information 1 1.1 Introduction General Information 1.1.1 SP Services Ltd (SPSL), SP PowerAssets Ltd (SPPA) and SP PowerGrid Ltd (SPPG) are subsidiaries of Singapore Power Ltd. SPSL provides support services for the electricity market. It receives requests for electricity service connection; offers terms and conditions of service connection; arranges for service connection energisation/turnon; and collects transmission charges, security deposits and charges for other services on behalf of SPPA. SPSL also bills customers for consumption. SPPA is the Transmission Licensee and owner of the transmission and distribution network. SPPG, the managing agent for and on behalf of SPPA, develops, operates and maintains the transmission and distribution facilities. 1.1.2 The supply of electricity and electrical installation practices are governed by the Electricity Act and its subsidiary legislation. 1.1.3 “Customer” and “consumer” shall have the same meaning in this handbook. 1.2 Connection Voltages and Supply Frequency 1.2.1 In Singapore, customers’ installations are connected at the following voltages: (a) Transmission voltage of 66kV and 230kV (b) Distribution voltage of 230V, 400V, 6.6kV and 22kV (may vary within ± 6%) 1.2.2 The supply voltages are classified in the following categories: (a) Low Tension (LT) refers to 230V, single-phase and 400V, 3-phase (b) High Tension (HT) refers to 22kV and 6.6kV (c) Extra-High Tension (EHT) refers to 66kV (d) Ultra-High Tension (UHT) refers to 230kV 1 1.2.3 The following connection schemes are provided, according to customers’ load requirements. It shall apply to new and existing customers, including customers who are revising their Contracted Capacity. The power factor shall be based on 0.85. (a) Low Voltage, 50 Hz: • 230V, single-phase, up to a maximum of 23kVA, 100A • 400V, 3-phase, 4-wire system, up to a maximum of 5000kVA per substation (b) 22kV, 50 Hz, 3-phase, 3-wire system for a Contracted Capacity: • between 1,700kW and 12,750kW for 2 HT 22kV services • between 12,751kW and 25,500kW for 4 HT 22kV services (c) 66kV, 50 Hz, 3-phase, 3-wire system for a Contracted Capacity: • between 25,501kW and 84,999kW for service connection from the nearest feasible 66kV substation • between 85,000kW and 169,999kW for service connection from the nearest feasible 66kV source station (d) 230kV, 50Hz, 3-phase, 3-wire system for connection with minimum Contracted Capacity of 85,000kW 1.2.4 Where the customer requires a connection voltage and/or frequencies that differ from those specified above, the customer is required to provide, install and maintain the necessary transformation equipment. 1.3 Submission of Application 1.3.1 SPSL serves as a one-stop customer service centre. It receives all application forms on behalf of SPPA, and responds to all applications made by the Licensed Electrical Worker (LEW), who acts as the customer’s agent for connection to the transmission system. SPSL may, in its sole and absolute discretion, deal with the customer directly. 1.3.2 Customers applying for their installations to be connected to SPPA’s transmission system must submit their applications through their LEWs. Every application must be accompanied by all supporting documentation requested by SPSL, including a letter of consent as shown in Appendix 1. The applications must be submitted via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. A user manual can also be downloaded from the website. 1.3.3 For data centre developments, customers will need to include IMDA acknowledgement email as part of application submission. Please refer to Singapore Power (SP) eBusiness Portal for more information. 1.3.4 For developments in the conception or planning stage for a new connection or an upgrade / increase in Contracted Capacity to an existing connection, the customer is advised to seek consultation regarding SPPA’s requirements. This includes considerations such as the provision of a substation, modifications to an existing 2 substation/connection, and lead time required for service connection, which is subject to network availability and includes any network reinforcement that may be necessary to support the intended load connection. The Consultation Form must be submitted by the customer’s LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. A user manual can also be downloaded from the website. 1.4 Provision of a Substation 1.4.1 Direct service connection from SPPA's LT network to the customer’s installation is available for a small load requirement not exceeding 280kVA (400A). However, the provision of a direct service connection is dependent on the available network capacity in the vicinity. If there is insufficient capacity, the customer is required to provide a substation for the connection. 1.4.2 For a larger load requirement exceeding 280kVA (400A), the customer has to provide a substation for SPPA to install necessary equipment to cater for the load. 1.5 Domestic Premises and Load Requirement not exceeding 45kVA 1.5.1 For premises where the electricity meter has already been installed by SPPA and no extension or rewiring work is required, customer may submit for an opening of utilities account to SPSL directly. Turn on of electricity service connection will happen on customer’s requested turn on date, subject to availability of appointment slots. 1.5.2 For premises where there is no electricity meter or where extension or rewiring work is required, the customer has to engage a LEW and submit an application for load connection. 1.6 Meter 1.6.1 All meters required for measuring a customer’s electricity consumption and demand (where applicable) are provided and maintained by SPPA. The customer has to provide meter boards, compartments, kiosks, etc. as SPPA requires them for the installation of its metering equipment. 1.6.2 Master- And Sub-Metering (a) A “Master-meter” is a meter measuring the consumption for all units and common areas in a building or cluster of buildings, which are used or occupied by multiple consumers. For master-metering scheme, the common services load must be at least 10% of the total load for the premise. (b) A “Sub-meter” is a meter measuring the consumption for a unit in a building or cluster of buildings used or occupied by multiple consumers, whose electricity is taken through a Master-meter. (c) A master and sub-metering scheme is applicable for multi-tenanted premises. Under this scheme, the electricity supply is metered at the intake point and each tenant’s supply is also separately metered and billed under the appropriate tariff. The owner/ developer/ landlord shall be billed for the difference in the consumption between the consumption metered at the intake point and the 3 summated consumption of the tenants. Where the owner/ developer/ landlord takes supply at high tension and is responsible for stepping down the supply to 230V/ 400V for distribution to tenants, a rebate of 2.5 % on the summated consumption of the tenants will be granted. (d) The owner/developer/MCST/landlord is to ensure that the owners (for selfoccupied units) or tenants (as the case might be) of individual units apply for the requisite utility account immediately upon taking possession of such units. The owner/developer/MCST/landlord is to maintain strict access controls over the switchboard, which contains the switches for the electricity supply from the main supply received from the network operator to the individual units at the supplied premises. The owner/developer/MCST/landlord shall be responsible for any charges arising as a result of unauthorised consumption of electricity by individual units or otherwise in the supplied premises. 1.6.3 Multi-Metered Premises The following are categories of multi-metered premises: (a) Residential premises which have landlord and tenant supply connections (b) Commercial complexes which have landlord and tenant supply connections (c) Multi-storey factories or industrial complexes which have landlord and tenant supply connections (d) All multi-metered premises fall under the Master and Sub-metering scheme with the exception of HDB residential premises. 1.7 Tariffs for Non-Contestable Customers 1.7.1 Tariffs are currently charged for low tension, high tension and extra-high tension electricity consumption. 1.7.2 Tariffs are subject to change and are published by SPSL quarterly. Online information on the latest electricity tariffs is available at www.spgroup.com.sg. 1.8 Payments for Electricity Charges by Contestable Customers 1.8.1 Contestable customer pays to SPSL or authorised retailers, charges for electricity consumption as ascertained by meters, and transmission charges and other fixed charges as determined by SPSL. Payment for electricity charges must be made on or before the due date specified in the bill. 1.9 Opening Account and Payment of Security Deposit for Use of System (UOS) Charges 1.9.1 The customer must open an account and place a security deposit for UOS charges with SPSL upon application for energisation of service connection. 4 1.10 Termination of Account 1.10.1 Non-contestable customers must give 4 business days' notice and contestable customers must give 7 business days’ notice to terminate an account. Termination can be submitted to SPSL via the digital channels available, unless the contestable customer is under an electricity retailer which in this case termination should be submitted to the electricity retailer. The customer must also request for removal of service cable (if necessary) upon notice to terminate the account. Upon receipt of a completed form, electricity supply will be terminated on the 8th business day for contestable customers. For High-Tension (HT) consumers, LEW is required to be present and to ensure the premise is ready for cut-off on the appointment date. 1.11 Disconnection of Service Cables upon Termination of Account 1.11.1 Disconnection work involves the de-energisation of service cables. It may also involve the removal of service cables and/or equipment if they are no longer required. 1.11.2 Where the removal of service cables and/or equipment is involved, the following are indicative lead times for the work: (a) After the de-energisation of LT service cable, the lead-time is about 5 business days for the removal of LT service cables where road-opening work is not involved. (b) Where road opening work is involved, a lead-time of 2 months is required. (c) After the de-energisation of 6.6KV and 22KV service cables, the lead-time is about 3 months. (d) For disconnection of 66kV and 230kV service cables, the lead-time for the deenergisation of service cables/ equipment is about 10 business days, subject to the approval of the Power System Operator (PSO). The subsequent removal of service cables and equipment will depend on the operational requirement and approval of the PSO. 1.11.3 Customers should take note the disconnection of service cables and termination of account are separate process. The respective lead time required must be catered for by the customer to the respective SP entities. 1.12 General 1.12.1 The customer agrees to comply with the terms of this document and to procure that its officers, agents and representatives shall so comply. 1.12.2 None of SPSL, SPPA, SPPG, Singapore Power Limited or any of Singapore Power Limited's affiliates (a "SP Entity") will be liable (including without limitation, for negligence or any other category of liability whatsoever) for any action taken by any of them under or in connection with the matters arising under or out of this document. No customer or any of a customer's officers, employees, agents or other representatives may take any proceedings against any officer, employee or agent of any SP Entity in respect of any act or omission of any kind by that officer, employee or agent in relation to any matter arising under or out of this document. 5 1.12.3 Each of SPSL, SPPA and SPPG retains the right, at its sole and absolute discretion, to amend, vary and/or supplement any terms of this document from time to time and its interpretation of any terms of this document shall be final and binding. 1.12.4 No failure on the part of each of SPSL, SPPA and SPPG to exercise, and no delay on its part in exercising, any right or remedy under this document will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. The rights and remedies provided to SPSL, SPPA and SPPG in this document are cumulative and not exclusive of any other rights or remedies (whether provided by law or otherwise). 1.12.5 Nothing in this document shall in any way affect the obligations of a customer and its officers, employees, agents or other representatives to comply with applicable provision of the Electricity Act and all regulations and codes promulgated thereunder. 6 2. Application For Load Connection 2 Application for Load Connection 2.1 Load Connection 2.1.1 Each premise, as identified by the house or block number issued by IRAS, is limited to a single customer intake connection point. For modification of connection (such as upgrading of the load requirement) to existing premises, the customer is required to amalgamate all existing service connection into one intake. 2.2 Consultation 2.2.1 For developments in the initial planning stage, the customer is advised to seek consultation with SPPG to ascertain SPPA‘s requirements for a new or modified connection to the transmission system. This includes considerations such as the provision of a substation, modifications to an existing substation/connection, and lead time required for service connection, which is subject to network availability and includes any network reinforcement that may be necessary to support the intended load connection. The LEW is required to submit the online Consultation Form via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a site/location plan to SPPG. 2.2.2 After receipt of the submission for consultation, SPPG will send a reply stating the approved load and other technical requirements, such as the provision of substation requirements necessary for the load connection to the transmission system. 2.3 Application 2.3.1 The online Application Form 1 together with a letter of consent (Appendix 1) and a copy of the site/ location plan must be submitted via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg by the LEW for new or modified connections of new or existing premises to the transmission system. 1 The 5-year load projection provided by the Customer in the CS1 application form is for planning purpose. Securing of network capacity is achieved by confirmation of Contracted Capacity in Customer Connection Agreement or approval of Revision of Contracted Capacity by the Transmission Licensee. 7 2.3.2 For data centre developments, customers will need to include IMDA acknowledgement email as part of application submission. Please refer to Singapore Power (SP) eBusiness Portal for more information. 2.4 Processing of Application 2.4.1 Generally, SPSL responds to applications within 10 business days. 2.4.2 The responses are made according to the following customer categories: (a) Contestable Customer • A Consumer Connection Agreement, containing the service connection charge payable, the offer letter and the standard terms and conditions with respect to the distribution service connection. • If a substation is required, a letter stipulating the requirements will be forwarded to the customer. It will be followed by an Agreement subsequently after the substation plans are endorsed. (b) Non-Contestable Customer • A Quotation, containing service connection charge payable and the conditions of service with respect to the distribution service connection. • If a substation is required, a letter stipulating the requirements will be forwarded to the customer. A Supply Agreement including the service connection charge payable and the terms & conditions with respect to the distribution service connection, is offered after the substation plans are endorsed. 2.5 Commencement of Work 2.5.1 SPPG commences work only when the Agreement has been signed and received by SPSL, together with payment of service connection charges. 2.6 Type of Premises 2.6.1 Multi-Metered Premises (a) Multi-metered premises are premises where the landlord/ MCST (i.e. a mastermetered consumer or directly connected consumer) receives bulk intake service connection from SPPA, and transforms/ reticulates the supply to all the tenants (i.e. sub-metered consumers) within the premises. Any application for new or modified connection (includes upgrading) for the bulk intake to the multi-metered premises must be made by the landlord through its LEW. (b) A master-metered consumer means a consumer that is responsible for the common usage of a master-metered installation, which is connected to the transmission system. 8 (c) A master-metered installation means an installation in which supply is received by a master-metered consumer and sub-metered consumers (d) A master-metered installation shall have an independent address and its own dedicated access. (e) A sub-metered consumer means a consumer, other than a master-metered consumer, that receives supply in a master-metered installation via the electrical system owned by a master-metered consumer. 2.6.2 The landlord/ MCST or HDB, in the case of HDB premises, must ensure that the total applied load requirement for service connections to the multi-metered premises meet the total existing and future load requirements for all tenants. All tenants applying for any upgrading of load must do so through their master-metered consumer. In this regard, the master-metered consumer must approve the load of all tenants within the premises. 2.6.3 If the landlord’s existing approved load is insufficient to cater for the tenants’ load requirement, the landlord, as a master-metered consumer, must submit an application to SPSL for modification (upgrading) of service connection to the existing premises. In this case, the existing service cables are amalgamated with the new intake. Hence, there will not be separate direct connections to the tenants of such premises. 2.7 Premises in Private Housing, Industrial Estates, Commercial Developments Requiring Provision of Low Tension (LT) Distribution Network 2.7.1 For connection to premises where several parcels of land are to be sold or leased individually, one or more substations must be provided by the developer. Where the individual parcels of land are to be sold prior to development of these substations, details of the substation requirements and approved load must be included in the sales agreement by the future land parcel’s owner or lessee. 2.7.2 The developer must provide the development’s total load requirement and include the breakdown of the individual premises’ load requirement (as specified in the sales agreement) and the communal load requirement, if applicable. 2.7.3 In the case of landed housing estate development, the LEW must liaise with relevant Authorities, applicant’s appointed Architects/Civil & Structural Qualified Person and owner of the house for the siting of proposed overground distribution boxes on turfed areas. SPPA will provide and install the LT distribution network and service connection cables for the development. 2.7.4 Premises Involving Temporary Connection with Provision of Substation: (a) Special terms and conditions apply in such cases for temporary connection to construction worksites and other temporary premises. The term granted for temporary connection is usually 24 months. (b) Where there is a need for the provision of a temporary substation, the customer must provide the site and construct the structure of the substation according to the requirements of SPPA. 9 (c) There will be a need to install the necessary cables and equipment to facilitate the temporary connection to the distribution network. The customer pays outright costs for the cables and a monthly hiring charge for the use of the equipment during the term for temporary connection. 2.7.5 Developers are advised to connect residential developments to the LT distribution network. Opting for a HT supply intake setup will subject the landlord/MCST to the following: (a) Monthly Contracted Capacity charges (b) Operating costs associated with HT equipment setup 2.8 Provision of Substation 2.8.1 When an application for load connection necessitates the provision of a substation (Appendices 9 and 10), a site must be provided and a substation constructed by the customer at its own cost. 2.8.2 The customer can either choose his substation to be a dedicated or non-dedicated one (Appendix 35). If the customer opts for a dedicated substation, he has to inform SPPG when he applies for connection. Otherwise, it shall be assumed that the substation would be non-dedicated. 2.8.3 The substation is to be sited at an inconspicuous location, away from the main entrance of the development and major public roads. It is recommended to harmonise, blend and integrate the substation with the overall design of its development. The siting of the substation must ensure continuous and unobstructed vehicular access to the substation and the associated lead-in pipes at all times, to facilitate equipment delivery, operational activities, maintenance and cabling works by SPPG. 2.8.4 SPPG’s officers and vehicles will have full and unrestricted access to the substation at all times (Appendix 15). 2.9 Service Connection Cables 2.9.1 Generally, SPPA supply, install and maintain customer service cable. However, if the customer’s switchroom is not abutting to SPPA’s switchroom or at different level to the substation building, or service cable to be installed in cable tray/ ladder, or the cable termination to the customer switchboard is not via bottom entry, the customer shall supply, install and maintain the service cable. In the event that customer supplies the service cable, the customer’s LEW shall ensure that the service cable complied with SPPA cable specification, and submit cable sample and specification to Distribution Engineering Section for approval prior to procurement. The general type of cables for service connection is shown in Appendix 36. 2.9.2 For service cable that is supplied, installed and maintained by SPPA, customer shall provide UPVC lead-in pipes from intake point to 300mm beyond boundary line or the roadside drain abutting public road at a depth not exceeding 2.0m from the finished road level. All installed pipes to pass through Mandrel Tests prior to inspection by SPPG (see Appendix 15.1). For service connection at 66kV or above, the lead-in pipes shall 10 be installed under drain / box culvert / utility service duct immediately outside site boundary and are to be extended up to 300mm beyond the road kerb where applicable. 2.9.3 Draw pit(s) shall be provided strategically including each turn of the service cable to facilitate the installation of the service cable. 2.9.4 The distance between surface of trench and service cable termination point shall be at least 900mm. 2.10 Opening of Account for Upgrading/ Downgrading of Electricity Supply (Assuming No Change in Contestability Status) 2.10.1 The consumer is not required to open a new account if the electricity supply remains at low voltage (LV) 2.10.2 The consumer is required to open a new account if the electricity supply is upgraded from LV to high voltage (HV), and the existing LV supply is cut off before the new HV supply is turned on. 2.10.3 The consumer is required to open a new account if the electricity supply is changed from LV to HV, HV to LV or HV to HV at different voltage level (e.g. 6.6kV to 22kV), when the new and existing supply intakes are to run concurrently during transition period. 2.11 Consultation for Transmission Connection 2.11.1 A customer may choose to seek preliminary comments from SPPG via the connection consultation process before submitting a formal application. This practice is encouraged as incorporating SPPA’s requirements in a developer’s preliminary proposal would expedite the application process at a later stage. 2.11.2 To initiate the connection consultation process, the customer has to submit the online Consultation Form through an LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. 2.12 Application for Transmission Connection 2.12.1 The following are steps in the application for service connection: (a) The customer submits the online Application Form 2 through an LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1) and IMDA acknowledgement email (for data centre applications only). 2 The 5-year load projection provided by the Customer in the CS1 application form is for planning purpose. Securing of network capacity is achieved by confirmation of Contracted Capacity in Customer Connection Agreement or approval of Revision of Contracted Capacity by the Transmission Licensee. 11 (b) A connection proposal, duly endorsed by the PSO, is given to the customer. It outlines the connection scheme, connection voltage, connection equipment and facilities required of the customer and the estimated connection charges. SPPG endeavours to respond to the customer within 60 business days and 100 business days for 66kV connections and 230kV connections respectively. 2.12.2 Where the application requires the provision of an EHT substation, the customer must adhere to the general requirements (Appendix 16). 2.12.3 Once customer acknowledges acceptance of SPPG’s connection proposal, SPPG proceeds to execute the Consumer Connection Agreement through SPSL. The Agreement contains an Offer Letter, the standard terms and conditions associated with the connection and an estimation of the connection charges. 2.13 Lead-Time for Application of Transmission Connection 2.13.1 The timely provision of electricity supply to a development involves the joint efforts of SPSL, SPPG, and the customer and their agents, such as the LEW. While SPSL and SPPG will make every effort to engineer and implement the connection scheme, it is at the same time essential for the new customers and their agents to co-operate via timely submission of applications and plans, timely acceptance of the terms and conditions of connection and compliance with the necessary SPPA or Transmission Code requirements. It is the responsibility of the customers to manage and direct their agents to ensure that their agents comply with the necessary SPPA or Transmission Code requirements. 2.13.2 As a guide for the customer and their agents, the typical lead-times for the events leading to the energisation of 66kV service connections, for a service cable length of approximately 2km, are listed in the box below. The actual lead time for energisation may vary for each connection, depending on the actual service cable length and the progress of intermediate events leading to completion of service connection works. Customers will be informed accordingly either at the point of application or at any time a review is required. For 230kV service connections, the customer will be informed of the lead-time only at the point of application. 2.13.3 Estimated Lead Time for Energisation of 66kV Service Connection Events New 66kV connection from SPPA’s nearest existing substation From day of execution of consumer connection agreement to energisation of service connection 26 Months 1 Notes: 1 Lead time is based on a service cable length of approximately 2km and is subject to change based on length of service connection cables. Note that this lead time excludes additional time required to comply with requirement from URA Infrastructure Planning Authority Group (IPAG). The customer needs to consult SPPG at least 5-8 years in advance to cater for advanced planning. 12 2.14 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection 2.14.1 The details of technical requirements at the electricity supply network Point of Common Coupling (PCC) for Distributed Generation (DG) and New Extra / Ultra High Tension (EHT/UHT) connection are highlighted in Appendix 46. 2.14.2 The Consumer shall ensure that multiple sources of transmission, and/or distribution, systems are not connected in parallel at any time, and that any switching between circuits is undertaken on “black changeover” or “break before make” basis. 2.14.3 Some of the requirements are covered in the Transmission Code issued by Energy Market Authority (EMA). The appointed LEW shall ensure the connection is compliant with the Transmission Code, and shall consult SP Group with regards to the application process and technical requirements if further clarifications are required. 2.15 Technical Requirements of Solar Photovoltaic (PV) Connection 2.15.1 The details of technical requirements at the electricity supply network Point of Common Coupling (PCC) for Solar Photovoltaic (PV) connection are highlighted in Appendix 39 & Appendix 46. For more information on PV requirements, please refer to the SP Group website at www.spgroup.com.sg. The appointed LEW shall ensure the technical requirements are to be fully compliant. In the event of non-compliance of the technical requirements, the appointed LEW shall disconnect the Solar PV Connection until all technical requirements are met. 2.15.2 Some of the requirements are covered in the Transimission Code issued by Energy Market Authority (EMA). The appointed LEW shall ensure the connection is compliant with the Transmission Code, and shall consult SP Group with regards to the application process and technical requirements if further clarifications are required. 2.15.3 The appointed LEW is required to ensure the Low Tension embedded Solar PV Connection (converted to kVA) shall not exceed the premise’s/precinct’s approved load. 2.15.4 The appointed LEW shall ensure that the Solar PV Connection’s generation is balanced on all High Tension (HT) service connection cables at all times. 2.15.5 The appointed LEW is required to ensure the Solar PV Connection’s generation shall be disconnected automatically in the event of loss of supply from the grid. 13 3. Transmission Charges 3 Transmission Charges 3.1 Connection Agreement 3.1.1 All consumers are required to enter into a Connection Agreement with SPPA and pay Use of System (UOS) charges. All consumers having a direct connection to the transmission system must also pay a service connection charge. 3.1.2 The Connection Agreement for consumers taking HT supply at 6.6 kV or 22 kV, EHT supply at 66 kV or UHT supply at 230 kV and above will, inter alia, state the Contracted Capacity, which is deemed to be the requirement for a period of five years. Consumers cannot reduce their Contracted Capacity until the expiry of the 5-year binding period. Furthermore, a consumer who terminates the Connection Agreement during the 5-year binding period will be required to pay SPPA through SPSL/Retailer, the Contracted Capacity Charge for the unexpired portion of the 5-year binding period. 3.1.3 UOS charges are payments for the use of transmission services. The UOS charges are paid for electricity transmission services at each metered intake supply point in accordance with the voltage at which a consumer receives the electricity supply. The UOS charges are subject to annual review and the revised UOS charges will be published by SPPA. 3.1.4 In the case of HT and EHT supply to multi-metered premises, the landlord has to enter into a Connection Agreement for the network capacity required for his own load only, i.e. supply for common services, etc. 3.2 Use of System (UOS) Charges 3.2.1 The UOS charges shall be paid for electricity transmission services at each metered intake supply point in accordance with the voltage at which a consumer receives the electricity supply. Please refer to the Transmission Service Rate Schedule set out on the www.spgroup.com.sg/resources website. 14 4. Energisation and Turn-on Procedure 4 Energisation and Turn-On Procedures 4.1 General 4.1.1 The term ‘energise’, in the case of a customer’s installation that is directly connected to the transmission system, refers to the closing of a circuit breaker or other isolating device that is owned and controlled by SPPA. “Energisation”, “de-energisation” and “re-energisation” and all grammatical variations of the term shall be interpreted accordingly. 4.1.2 Arrangements need to be made with SPSL for energisation of the service connection and turn-on of a customer’s electrical installation. This is taken care of by the LEW. 4.2 Premises Electrical Installations that are previously Inspected and Energised 4.2.1 Non-Domestic Premises with Load Requirement not exceeding 45kVA, and Domestic Premises where Electrical Installations are provided and Pre-Inspected or Previously Inspected and Energised (a) This category includes all new HDB apartments and dwelling units in some private residential developments where electrical installations are provided and inspected in advance. It also includes non-domestic premises with supply capacity not exceeding 45kVA and domestic premises where the existing electrical installations and service connections are intact and only the supply is required to be re-energised. (b) The customer has to open an account with SPSL for electricity service connection (Appendix 6). (c) The customer is given an appointment for turn-on of service connection. For electrical safety reasons, the customer or his representative must be present at the premises for the turn-on of electricity service connection. 4.2.2 Non-Domestic Premises with Load Requirement exceeding 45kVA where Electrical Installations are previously inspected and energised (a) This category includes non-domestic premises (supply capacity exceeding 45kVA) where the existing electrical installations, meters and service connections are intact and only the supply is required to be re-energised. (b) The customer has to open an account with SPSL for electricity service connection (Appendix 6). 15 (c) The customer has to apply for a licence from Energy Market Authority (EMA) to use or operate the electrical installation through an appropriate class of licensed electrical worker. (d) Upon submission of the licence, the customer is given an appointment for turnon of service connection. The licensed electrical worker must be present at the premises to issue a copy of the licence to SPSL during the turn-on of electricity service connection. 4.2.3 Non-Domestic Premises with Load Requirement exceeding 45kVA where Electrical Installations are previously inspected and is still energised (a) This category includes non-domestic premises (supply capacity exceeding 45kVA) where the existing electrical installations, meters and service connections are intact and a new customer is taking over the electrical installation. (b) The new customer has to open an account with SPSL for electricity service connection. (c) The new customer has to apply for a licence from Energy Market Authority (EMA) to use or operate the electrical installation through an appropriate class of licensed electrical worker. (d) Upon submission of the licence, the new customer is given an appointment date for meter reading for account transfer. The licensed electrical worker or a customer/representative must be present at the premises to issue a copy of the licence to SPSL. (e) If an AMI meter is installed at the premise, a copy of the licence must be submitted together with the account opening form before an appointment date can be given to effect the account transfer. 4.3 Premises with Direct Connection from SPPA’S Transmission System 4.3.1 Domestic Premises (all load requirements) (a) The customer opens an account with SPSL, if an account has not already been opened. (b) Upon completion of the electrical installation and receipt of notification from SPPG on energisation/ readiness of the service connection, the LEW books an appointment with SPSL for inspection and turn-on of the customer’s installation. (c) For load below 45kVA, this is done by submitting online Form CS/5 Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1) and the Certificate of Compliance, COC, (Appendix 37) to Supply Application of SPSL. Application for Electrical Installation Inspection test up to 45kVA (Appendix 40) is also required. For retest application, the required documents for submission to be sent via email to install@spgroup.com.sg are Certificate of Compliance, COC, (Appendix 37), receipt for payment of retest fee and Application for Electrical Installation Inspection test up to 45kVA (Appendix 40). 16 (d) For load above 45kVA, this is done by submitting the Inland Revenue Authority of Singapore, IRAS, letter stating the official addresses, COC, Form E – Certificate of Fitness of Residential Unit (Appendix 44) and the as-build Single Line Drawing, SLD, to Elect Installation Section of SPSL. 4.3.2 The electrical installation is connected to SPPA’s transmission system on the scheduled turn-on date if the electrical installation is safe to receive electricity supply. 4.3.3 The LEW must be present during inspection of the electrical installation by SPSL. For electrical safety reasons, the customer or his representative must also be present at the premises for the turn-on of electricity service connection. A ‘PASS’ Inspection Report will be issued by SPSL on-site upon successful turn-on of the customer’s installation. 4.4 Non-Domestic Premises 4.4.1 Load Requirement Not Exceeding 45kVA (a) The customer opens an account with SPSL, if this has not already been done. (b) Upon completion of the electrical installation and receipt of notification from SPPG on energisation of the service connection, the LEW books an appointment with SPSL for inspection and turn-on of the electrical installation. (c) This is done by submitting online Form CS/5– Online Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1) and the COC form (Appendix 37) to Supply Application of SPSL. Application for Electrical Installation Inspection up to 45kVA (Appendix 40) is also required. 4.4.2 The electrical installation is connected to SPPA’s transmission system on the scheduled turn-on date if the electrical installation is safe to receive electricity supply. The LEW must be present during inspection of the electrical installation by SPSL. For electrical safety reasons, the customer or his representative must also be present at the premises for the turn-on of electricity service connection. A ‘PASS’ Inspection Report for the customer’s installation is issued by SPSL upon successful turn-on. 4.4.3 Load Requirement Exceeding 45kVA (a) The customer submits an application for an account, to SPSL if this has not already been done, and applies for a licence from Energy Market Authority (EMA) to use or operate an electrical installation. (b) Upon completion of the electrical installation and receipt of notification or advance notification from SPPG on the readiness of service connection, the LEW must inspect and test the electrical installation before booking an appointment with SPSL’s Elect Installation Section for the installation of meter and energisation of service connection by SPPG. This is done by submitting a letter confirming the readiness of the service connection and the COC form. Alternatively, the LEW can submit the Application for Appointment for Energisation of the Service Connection (Appendix 23) by email to largeinstall@spgroup.com.sg. 17 (c) The LEW requesting for energisation of supply line has to arrange for the LEW responsible for the operation of the electrical installation and the customer (or his representative) to be present during the energisation. (d) The electrical installation is connected to SPPA’s transmission system on the scheduled energisation date if the electrical installation is safe to receive electricity supply. The LEW must issue a Certificate of Readiness (COR) form (Appendix 20) to SPPG at site, prior to energisation of the service connection. (e) Upon successful energisation of service connection to the customer’s installation from SPPA’s direct connection, all parties are to acknowledge on the Statement of Turn-On of Electricity. 4.5 Booking an Appointment 4.5.1 Before booking an energisation and turn-on appointment, the LEW must ensure the following: (a) Metering requirements, where applicable, have been submitted and formal clearance has been given by SPPG’s Electrical Meters Section. All necessary meters have been installed. (b) The customer’s main incoming switchgear, protection system and earthing system have been successfully tested by an LEW. The HT metering panel has been provided, and testing of the metering current transformers/voltage transformers have been carried out and meters installed by Electrical Meters Section. (c) The service cables to the installation are ready to be energised. (d) A utilities account has been opened, an Agreement has been signed, and a security deposit for UOS charges has been paid by the customer. (e) A licence to use or operate the electrical installation, where applicable, has been obtained from EMA. (f) For service connection at a system voltage level of 66kV and above, the final clearance for the EHT switching procedure must be obtained from the PSO prior to the confirmation of the first energisation date. Notes: • The EHT switching procedure must be jointly prepared and endorsed by the LEW, who is authorised to perform EHT switching (at customer’s installation), and SPPG’s Project Engineer. • For 66kV and above, the LEW must submit the COC form to SPPG’s Project Engineer. 18 4.6 Making an Appointment for Energisation of Service Connection Direct from SPPA’s Transmission System - Load Requirement not Exceeding 45kVA To make an appointment to turn-on electricity supply, the LEW shall submit online Form CS/5 – Online Application for Inspection of Electrical Installation on behalf of the customer, together with a letter of consent (Appendix 1) and the COC form (Appendix 37), to request for an inspection and turn-on to the premises. The LEW is required to submit application via online portal at Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. 4.7 Load Requirement Exceeding 45kVA Up to 22kV Supply Voltage 4.7.1 An appointment for energisation of electricity service connection of load requirements greater than 45kVA and up to 22kV supply voltage can be made as follows: (a) LEW can submit the Application for Appointment for Energisation of the Service Connection (Appendix 23) together with COC Form (Appendix 37) and relevant supporting documents by email at largeinstall@spgroup.com.sg to Elect Installation Section. The original copy of the COC Form must be submitted to SPPG on the scheduled energisation date. (b) A lead-time of 14 business days is required for the LEW to request for the energisation of SPPA’s service connection and turn-on of the customer’s installation. (c) Energisation of service connection involves several parties. An officer at SPSL’s Elect Installation Section co-ordinates with SPPG for the energisation of the service connection for supply taken directly from SPPA’s transmission system. 4.8 Submission of Application for New EHT and HT Consumers who wish to be Contestable at Time of Turn-On 4.8.1 The LEW shall proceed to liaise directly with Electrical Meters Section of SPPG to have the AMI meter installed. 4.8.2 Upon completion of the installation of the AMI meter, the consumer shall submit a copy of the duly completed APPLICATION FOR CONTESTABILITY STATUS & MARKET SUPPORT SERVICES ("MSS") ACCOUNT (Appendix 41) to MSSL Ops at contestableappln@spgroup.com.sg at least 12 business days prior to your arrangement for the turn-on appointment. 4.8.3 If the customer chooses to purchase electricity from a Retailer with effect from the turn-on date, the Retailer must submit the contestability application detailed in Section 4.8.2 minus the security deposit on behalf of the customer to MSSL Ops. Thereafter the Retailer must submit the electronic business transaction for a transfer request to SPSL at least 1 business day before the turn-on date. 4.8.4 Otherwise, SPSL will arrange to buy electricity for the customer from the wholesale electricity market and the customer will be charged for the electricity consumption at prevailing wholesale spot prices. In this case, a security deposit to SPSL is required. 19 4.8.5 The LEW shall proceed to apply to EMA for EI Licence. 4.8.6 The LEW shall submit a copy of COC, EI Licence, IRAS’s Letter stating official address and book an appointment for energisation of service connection via email at largeinstall@spgroup.com.sg to Elect Installation Section of SPSL for HT Supply or at respective Regional Projects Section (East/West) of SPPG for EHT Supply. 4.9 Premises with Indirect Connection - Load Requirement not Exceeding 45kVA (i.e. Premises in a Multi-Metered Development) 4.9.1 The customer opens an account with SPSL if this has not already been done. 4.9.2 The customer submits online Form CS/5 – Online Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg through the LEW together with a Letter of Consent from the Landlord/Management Corporation or HDB (Appendices 3 and 4). The LEW can also book an appointment for inspection of the electrical installation at the time of submission of the application and, in the meantime, proceed to carry out the wiring/extension work. 4.9.3 The LEW is responsible for arranging the energisation of the service connection with the relevant party responsible where connection is taken via the landlord’s switchboard - such as in HDB, JTC or other private multi-metered buildings. 4.9.4 Service connection will be turned-on on the scheduled inspection date if the electrical installation is safe to receive electricity supply. The LEW must be present during the inspection. A ‘PASS’ Inspection Report for the customer‘s installation will be issued by SPSL upon successful turn-on. The LEW must issue a Statement of Turn-On of Electricity and this must be acknowledged by the relevant parties. 4.10 Load Requirement Exceeding 45kVA (Multi-Metered Building Scheme) 4.10.1 When the premise is ready for installation of meters, the customer shall proceed to open a utilities account with payment of security deposit to SPSL. 4.10.2 The LEW shall proceed to apply to EMA for EI Licence before the electricity supply is turned on. 4.10.3 The LEW shall submit Form CS/3 (Appendix 3) or Form CS/3H (Appendix 4), Form CS/7 - Request for Installation of Electricity kWh Meter (for Load Exceeding 45kVA) (Appendix 22) and a copy of COC and EI Licence to SP Services declaring the account activation date (which is the proposed turn-on date). 4.10.4 The LEW shall proceed to liaise with Electrical Meters Section of SPPG to install meters. 4.10.5 For HT Supply, the consumer is required to sign an agreement with SPPG before SP Services can process the application for installation of TOD meter. 4.10.6 The LEW shall be responsible for arranging the energisation of the service connection with the relevant party where the connection is taken via landlord’s switchboard such as HDB, JTC or private multi-tenanted buildings. 20 4.10.7 Landlord’s LEW shall issue the Statement of Turn-On of Electricity (SOTO) upon successful turn-on. 4.11 Modification to an Existing Electrical Installation 4.11.1 Modification work (e.g. extension, rewiring, shifting of meter) carried out to an existing electrical installation where a licence to use or operate is not required, must be inspected by SPSL before the new/modified portion of the wiring can be used. 4.11.2 The LEW must submit an application for inspection online Form CS/5 via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg together with a letter of consent (Appendix 1) for the modified electrical installation. 4.12 Submission of Completion Certificate for Modification of Small Electrical Installation (Exempted from Licensing) 4.12.1 The LEW shall submit to SPSL the duly completed online Form CS/5, together with Form CS/3 (Appendix 3) or Form CS/3H (Appendix 4) and the Completion Certificate for Modification of Electrical Installation (Appendix 43) on behalf of the customer. (Note: First-time inspection is free-of-charge and Form CS/3 or Form CS/3H is not required for HDB residential premises) 4.12.2 SPSL conducts spot-checks for those system-selected applications. 4.12.3 For those applications not selected, acknowledgement letters will be sent to both the customer and the LEW. 4.12.4 If the inspection is “Failed”, the LEW will have to come to SPSL with a copy of the “Failed” letter to arrange for a re-inspection. A re-inspection fee is payable. 4.12.5 If the inspection is “Passed”, acknowledgement letter will be sent to both the customer and the LEW. 4.13 Licence to Use or Operate an Electrical Installation 4.13.1 For service connection to non-domestic premises, residential buildings and condominiums with an approved load greater than 45kVA, and temporary connection for building construction and engineering work, irrespective of connection load, the customer must obtain a licence from EMA to use or operate the electrical installation. 4.13.2 It must be noted that SPPG cannot energise the service connection until such a licence is issued to the customer. 4.14 Certificates and Statements for First Energisation of Service Connection 4.14.1 Certificate of Compliance (COC) The LEW must ensure that the electrical installation complies with the requirements of the Electricity Regulations, Singapore Standards 638, relevant technical requirements and all other applicable standards. This compliance must be made in the COC form 21 (Appendix 37). The copy of COC form shall be submitted to SPPG through SPSL when requesting for an energisation appointment and the original COC must be handed over to SPPG on the actual date of supply energisation. 4.14.2 Certificate of Readiness (COR) The LEW has to certify the readiness of the installation. This certification must be made in the COR form (Appendix 20). The LEW must hand over the COR form to SPPG’s Project Officer on the actual date of first energisation. 4.15 Statement of Turn-On of Electricity 4.15.1 Immediately after the successful first energisation of the service connection, SPPG will issue a Statement of Turn-On of Electricity (Appendix 38). All parties are to acknowledge by signing the form. The completed form will be given to all parties and a copy forwarded to SPSL. 4.16 Amalgamation of New and Existing Connections 4.16.1 The customer/LEW shall ensure there is only one customer’s intake connection point for the premise after the energisation of the new/upgraded connection. The customer/LEW shall inform the assigned SPPG Project Officer immediately to remove the existing connection upon energisation of the new/upgraded connection. The customer/LEW is not allowed to remove the existing connection at their own initiative. 4.17 Lead-Times for Application for Service Connection 4.17.1 The timely provision of electricity supply to a development involves the joint efforts of SPSL, SPPG, and the customer and his agents, such as the LEW. While SPSL and SPPG will make every effort to engineer and implement the connection scheme, it is at the same time essential for the new customers and their agents to play their part such as the early submission of applications and plans, the acceptance of terms and conditions of connection including making the necessary payments and the compliance of the necessary SPPA or Transmission Code requirements. It is the responsibility of the customers to manage and direct their agents to ensure that their agents comply with the necessary SPPA or Transmission Code requirements. 4.17.2 As a guide for the customer and his agents, the normal lead-times for the various events are listed on the following page. Depending on the progress and completion time of precedent events, the actual completion dates of events leading to the energisation of the service connection may need to be reviewed and adjusted. 22 4.18 Normal Lead Time for Energisation of Service Connection Up to 22kV Submission of application to SPSL Installation with existing Service Connection Not Exceeding 45kVA or Domestic Premises Pre-inspected Installation or Reconnection Inspection Required Non-domestic Installation with Existing Service Connection Exceeding 45kVA New Connection from SPPA's Low Tension Mains New Connection from New Substation NA 14 days * 4 weeks 3 months 6 months Submission of substation plans to SPPG NA 5½ months Acceptance of Agreement § 4 days 14 days 14 days 7 weeks ** 11 weeks * Handover of substation and lead-in pipes to SPPG + Opening of account with SPSL Arrangements to inspect customer's installation (not exceeding 45kVA) by SPSL Application to EMA for licence to use or operate an electrical installation Request for energisation of service connection NA 10 weeks * 4 days 14 days 14 days 14 days 11 weeks NA 10 days NA NA 3 days 3 days 3 days NA 14 days 14 days 14 days * These are critical events. Failure to adhere to the schedule may result in delay in the turn-on of supply. § Implementation of connection work shall only be effected upon the payment of service connection charge and execution of the Connection Agreement by the customer. ** Energisation of service connection will normally take place within 4 to 6 weeks from the date customer's premises is ready to receive the service cable. This lead-time may vary from case to case, depending on the customer’s schedule, road opening approval from relevant authorities, amount of network reinforcement required and length of cable to be installed to effect the connection. + Energisation of service connection will normally take place within 10 weeks of handing over of substation and lead-in pipes. This lead-time generally applies to applied load of up to 2MVA and may vary from case to case, depending on the customer’s schedule, road opening approval from relevant authorities, amount of network reinforcement required and length of cable to be installed to effect the connection. 23 4.19 Fast Track Connection Scheme 4.19.1 To promote investment and entrepreneurship, industrial development applying Low Tension supply may be considered for fast track connection scheme. Eligible applicant should meet the following criteria: (a) Load application of 76 to 140 kVA; and (b) Point of supply connection not exceeding 150m away from existing network source. Application to EMA for licence to use or operate an electrical installation can be done concurrently with the submission of application to SPSL. Applications under such fast track connection scheme will receive their supply in 19 days from date of submission of application to SPSL (5 days for application process and 14 days for project implementation after site is taken over by SPPG). 4.19.2 As a guide for the customer and his agents, the normal lead-times for the various events are listed below. Depending on the progress and completion time of precedent events, the actual completion dates of events leading to the energisation of the service connection may need to be reviewed and adjusted. No. Procedures Time to complete 1 The customer has to engage and appoint a LEW to submit an application to SPSL to connect to the grid system, along with 2 copies of the site plan. The LEW could submit the Certificate of Compliance to SPSL in this procedure. 5 days A quotation for the connection will be offered for the customer to follow up if the submitted site plan by the LEW is in order. LEW will arrange to make payment and open an account. 2 SPPG will carry out the project implementation after the payment is made and customer site is readied to receive connection. An arrangement will be made with the LEW within the 14 days on the supply turn-on. 14 days 24 4.20 Notes to be Read in Conjunction with Application Procedure 4.20.1 Licensed Electrical Worker There are three classes of LEW, namely Licensed Electrician, Licensed Electrical Technician and Licensed Electrical Engineer. Licensed electrical workers of various classes are licensed to design, install, repair, maintain, operate, inspect and test an electrical or supply installation in accordance with the condition stated below: Electrical Workers Approved Load of Installation Voltage Electrician Not exceeding 45kVA Not exceeding 1,000V Electrical Technician Electrical Engineer Design: Not exceeding 150kVA Install: Not exceeding 500kVA No limit Not exceeding 1,000V Subject to licence conditions 4.20.2 The customer should appoint an LEW appropriate to the capacity and voltage of the proposed installation, and inform SPSL immediately of any change of LEW during the course of the project by submitting the notice of change of LEW in Appendix 45 or in such other form as SPSL may in its sole and absolute discretion accept. 4.21 Opening an Account 4.21.1 Before supply to an installation can be turned on, the customer must open an account with SPSL. An application to open an account for electricity supply can be made personally online through www.spgroup.com.sg or via the SP Utilities Mobile App. 4.21.2 Application in person can be made at the e-Kiosk located at SPSL's Flagship Customer Services Centre, 490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, Singapore 310490 4.21.3 The following documents must be attached at the time of application: (a) Application under personal name: Copy of Identity Card/Passport of applicant** (b) Application under company name: Latest ACRA detailed Business Profile or Bizfile*** (c) Letter of Authorisation (only applicable for application under company name) Notes: To be authorised by Director listed in the recent ACRA detailed Business Profile/Bizfile on the letterhead issued by company, indicating the company's representative's name and identification number i.e NRIC or FIN. (d) Documentary proof of occupancy of premises (e.g Tenancy Agreement or property tax) (e) Copy of completed and signed Acknowledgement of Electrical Installation License Requirement Form EIL Form, if the electricity load is above 45 kVA. For more information on the license, please refer to www.ema.gov.sg (f) For temporary supply of electricity, the Quotation for Electricity Supply Connection and LEI issued by EMA are required. **not required if using Myinfo during application. ***not required if using Myinfo Business during application. 25 4.21.4 An initial deposit is payable on opening an account. Customers may look up online for information on the opening and closing of accounts. 4.21.5 For domestic premises, the deposits are as follows: Type of Premises Singaporean or Permanent Resident Foreigners GIRO Customers Non-GIRO Customers GIRO Customers Non-GIRO Customers HDB 1 or 2 Rooms $40 $60 $80 $120 HDB 3, 4 or 5 Rooms $70 $100 $140 $200 HDB Executive / HUDC Flat / Condominium / Private Apartment $100 $150 $200 $300 Terrace House / Semi-Detached House $150 $250 $300 $500 Bungalow / Penthouse / Townhouse $250 $400 $500 $800 4.21.6 The deposit for non-domestic premises varies according to the electricity load required, the estimated water consumption, the floor area and type of operations. For enquiry on the amount of deposit required, please refer online for information. 4.22 Handover of Completed Substation 4.22.1 The handover of substation to SPPG for installation of equipment is a key event, which determines the earliest date when supply can be made available. 4.22.2 One week prior to the intended handover of the substation, the LEW must submit a Request to Handover Substation form (Appendix 5) to Head of Section (Customer Projects - East / West / Distribution Network (DN) – I / II / III / IV / V / VI, SPPG, copy to Head of Section (Distribution Facilities Management (DFM). Before this is done, the LEW must ensure that the customer/developer has accepted the terms and conditions of connection, including the payment of necessary charges. 4.22.3 It must be emphasised that SPPG will take over the substation only when it is completed in accordance with plans and specifications approved by SPPG and the relevant authority. The LEW must ensure that the lead-in pipe connection point for SPPG is clear from underground services, road furniture and practical for excavation work to be carried out. It is the responsibility of the LEW to arrange mandrel test to demonstrate that the provision of lead-in pipe is clear from construction debris from SPPG connection point. LEW must also ensure that the lead-in pipes installed are watertight. It is also particularly important that the access to the substation must be clear and passable for transportation of heavy equipment. 4.22.4 For HDB projects, the Underground Piping System (UPS) shall be completed, customer switchroom (CSR) shall be locked and customer’s main switchboard (MSB) shall be mounted and tested before handover of completed substation. 4.22.5 Floor frames are needed for some types of switchgear. The LEW is to liaise with and notify the project engineer-in-charge to make arrangements for the floor frame to be installed, if it is necessary prior to the handover. 4.22.6 Requirements on handover of a completed distribution substation are given in Request to Handover Substation form (Appendix 5). 26 4.23 Installation of Current Transformer Operated Meters 4.23.1 On the appointed day of meter installation, the LEW or his representative must be present to provide a 230V 13A single-phase supply for testing of the meters. 4.24 Procedure for Application for Licence to Use or Operate an Electrical Installation 4.24.1 Under The Electricity Act, electrical installations in non-domestic premises, residential buildings and condominiums with an approved load greater than 45kVA are required to be licensed. In addition, certain premises classified as engaging in dangerous trades, are also required to be licensed even though they may have approved electrical loads not exceeding 45kVA. 4.24.2 Customer is required to appoint an appropriate class of licensed electrical worker to take charge of his electrical installation and submit application for Electrical Installation licence through his appointed licensed electrical worker via EMA website at www.ema.gov.sg. The validity of the licence is for a period of 12 calendar months. 4.25 Conditions for the Issue of the Licence 4.25.1 Conditions for the issue of the electrical installation licences are governed by EMA. 4.25.2 The minimum grade of LEW required to take charge of the electrical or supply installation is determined by the total approved load. The grades of Electrical Workers and their authorisation conferred under the respective EMA licences are shown in the table in section 4.18.1. 4.26 Procedure for De-Energisation / Disconnection of Service Cables 4.26.1 De-Energisation of Service Cable for Maintenance Purpose (a) The LEW who needs to de-energise an existing service cable for the purpose of maintenance or upgrading of the customer’s installation must submit the ADRE form at Resources (spgroup.com.sg) to SPPG 7 business days in advance. For Contestable Customers, an advance notice of 14 business days is required. (b) The SDRE form (Appendix 19) must be used to ensure that the service cable is safely isolated after de-energisation and fit to be energised before reenergisation. Both SPPG’s officer in-charge and the LEW must duly complete and sign Part I and Part II of the form after de-energisation and before reenergisation of the service cable respectively. For Contestable Customers, the LEW must duly complete and sign Part III of the SDRE form. 27 5 Customer’s Installation Requirements 5. Customer's Installation Requirements 5.1 Requirements for HT and LT Connection for 22kV and below 5.1.1 Short-Time Withstand Current Ratings of Switchgear For electrical installations taking electricity supply directly from SPPA’s network, the customer’s main supply incoming switchgear must comply with the following shorttime withstand current ratings. (a) For supply at high tension, Voltage Supply 22kV 6.6kV Short-time Withstand Current Ratings 25kA for 3 sec 20kA for 3 sec (b) For supply at low tension, Voltage Supply 230V (1 Phase) 400V (3 Phase) Rated Breaking Current / Short-time Withstand Current Ratings 6kA for supply capacity up to 15kVA 9kA for supply capacity more than 15kVA and up to 23kVA 9kA for supply capacity up to 75kVA 25kA, 3 sec for supply capacity more than 75kVA and up to 180kVA 36kA, 3 sec for supply capacity more than 180kVA and up to 1000kVA 43kA, 3 sec for supply capacity more than 1000kVA and up to 1500kVA Note: The 3-second duration is not applicable to switchgear incorporating direct acting tripping devices. 28 5.1.2 For electrical installations taking electricity supply from the landlord’s or management corporation’s electrical installations, advice on protection requirements must be sought from the LEW responsible for the respective licensed electrical installation. The LEW in-charge must ensure that the customer’s main supply incoming switchgear is capable of withstanding the prospective short-circuit current at the connection point. 5.1.3 Typical schemes and the protection requirements for customer’s HT and LT main incoming switchgear taking electricity supplies from SPPA’s system are shown in Appendix 17. It must comply in general to conditions as set out in the Transmission Code, Section 6.3 and Appendix F3. 5.1.4 Interim Electricity Supply via a Mobile Generator 5.1.4.1 On a goodwill basis, in order to assist Customers during localised electricity network supply interruption, subject to the Customer’s agreement and compliance with the terms and conditions of this paragraph 5.1.4, SPPA/SPPG, at its option, offers to use commercially reasonable efforts to provide a mobile generator(s) rated up to 1 MVA at 400V to supply electricity to Customer’s premises during the interim while the electricity network supply is being restored. A maximum of two mobile generators to a single site may be provided, subject to the availability of mobile generators and operational availability. “Localized electricity network supply interruption” means an outage due to a fault in the equipment and cables in the substation or Overground Box (OG Box) serving the Customer’s premises or installation. 5.1.4.2 With effect from 1 October 2020, it is mandatory for new Customers in the Central Business District (“CBD”) area receiving electricity supply from SPPG’s electric distribution substation via customer’s electrical in-take substation and operating consumer’s Low Tension (“LT”) electrical switch-room, or buildings housing critical infrastructures (physical and/or info-comm), to agree to and comply with this paragraph 5.1.4. The CBD boundary plan will be referenced to URA’s website, while the respective Government Agencies overseeing buildings housing critical infrastructures have been informed. 5.1.4.3 Other Customers may opt to and comply with this paragraph 5.1.4 by indicating that they agree to and will comply with paragraph 5.1.4 in their transmission services agreement with SPS or SPPA, as the case may be. 5.1.4.4 In order for Customers complying with this paragraph 5.1.4 to receive the interim electricity supply via a single mobile generator rated up to 1 MVA at 400V at the Consumer LT switchboard during a localised electricity network supply interruption, they shall ensure the following requirements are met: (a) Consumer LT switchroom shall be located at the same level as and adjacent to SPPA substation. (b) Customer must maintain an unimpeded access road that is 4 metres wide, with 4.5 metres of headroom clearance and 13m for turning radius, throughout the entire route within the Customer’s premises for the deployment of the mobile generator. (c) Access road must be able to withstand 35 tonnes, the weight of the mobile generator. 29 (d) Parking space of not less than 14 metres (L) by 3.7 metres (W) by 4.5 metres (H) within the customer’s premises shall be made available at or near Consumer LT switchroom (i.e. within 20 metres) for at least one number of the mobile generator in times of emergencies. A gradient greater than 1:15 is not acceptable. (e) Cable termination into the Consumer LT switchboard shall be via bottom entry only. (f) 3 sets of 4x300mm 2 1C CU cables with lug size 16.5mm shall terminate at the Consumer LT switchboard to allow connection of one number of mobile generator which is rated up to 1 MVA at 400V. Earthing terminal shall be provided for termination of earth conductor with lug size 12mm. (g) The fire suppression system in the Customer’s premise shall take into consideration of the exhaust emitted during the operation of the mobile generator. (h) Customer shall determine the critical loads to be supported via the mobile generator. (i) A remote connection point may be proposed to allow connection of one number of mobile generator which is rated up to 1 MVA at 400V, and complying with the above requirements. The connection point shall be provided with a circuit breaker of adequate breaking capacity, complete with overcurrent and earth fault protection. The busbar shall be extended and with height clearance of at least 0.9 metres for the termination of 3 sets of 4x300mm 2 1C CU cables with lug size 16.5mm via bottom entry. Earthing terminal shall be provided for termination of earth conductor with lug size 12mm. There must be electrical and mechanical interlock to prevent any possible parallel operation of the incoming services. 5.1.4.5 If the Customer does not comply with the requirements in paragraph 5.1.4.4, the Customer may not receive or may experience delay in receiving the interim electricity supply via the mobile generator. 5.1.4.6 Nothing in this paragraph or any other provision of this Handbook shall exempt Consumers from complying with any requirements under any applicable legislation, Act(s), Regulation(s), Code(s) or directions from a competent Government authority or body. 5.2 Requirements for 22kV and 6.6kV Customer Connection 5.2.1 The main protection for the 22kV customer connection must be pilot wire differential protection. The current transformers of ratio 500/5 must be of Class X (BS EN 61869-2) and the CT secondary star-point must be towards the protected line. The customer shall check that the 22kV main protection relay is compatible with SPPG’s end. The standard overcurrent/earth fault setting for the incomer is shown in Appendix 17. For customer installation connected with DG, the pilot wire protection relay used shall be Solkor-Rf relay. 30 5.2.2 To effect fast fault clearance on connection circuit, the 22kV cable terminations and metering CTs/VTs installed at the incomers must be included in the 'Protected Zone' of the cable's Unit Protection, as shown in Appendix 17. 5.2.3 The LEW of the customer installation is responsible for proper specification, setting / commissioning of the protection system at the customer incomers. 5.2.4 The LEW shall ensure that there should not be any earthing facilities in customer switchboard at the main incoming panel. 5.2.5 Customer’s transformer configuration shall not contribute zero sequence current to SPPG’s end during fault. 5.3 Requirements for LT Supply Connection 5.3.1 The customer’s incoming circuit breaker shall be set according to the approved load. For approved load exceeding 300A, external overcurrent relays of IDMTL or DTL characteristics and earth fault protection (DTL) must be provided at the incoming switchgear. The current transformer must be of Class 5P10, 15VA or better (BS EN 61869- 2). Details of the CT requirement and relay setting are shown in Appendix 17. 5.3.2 Every low tension electrical installation of supply capacity exceeding 75kVA must be provided with short-circuit protection in the form of direct acting trip element at the incoming switchgear as follows: Approved Load Above 1500A Direct Acting Trip Setting Up to 4500A 400A< Approved Load < 1500A Up to 3200A 260A < Approved Load < 400A 200A < Approved Load < 260A 200A and below Up to 2400A Up to 2000A Up to 1200A Alternatively, a backup HRC fuse may be used in place of direct acting trip. 5.4 Requirements for EHT Connection for 66kV and 230kV 5.4.1 Short-Time Withstand Current Ratings of Switchgear For electrical installations taking electricity supply directly from SPPA’s network, the customer’s main supply incoming switchgear must comply with the following shorttime withstand current ratings: Voltage Supply 230kV 66kV Short-time Withstand Current Ratings 63kA for 1 sec 40kA/ 50kA* for 3 secs 31 * Rating to be used is dependent on the substation which the customer is proposed to be connected to. 5.5 Requirements for 66kV and 230kV Customer Connection 5.5.1 Engineering details and protection settings will be discussed with the customer during the consultation period. 5.5.2 The protection system for the connections has to comply in general to the conditions as set out in the Transmission Code. It must comply in general to conditions as set out in the Transmission Code, Section 6.3 and Appendix F3. 5.5.3 The relays used for a unit protection scheme, and the characteristics of its associated current transformers should be matched. For reason of obsolescence or availability, the type of protection relays, signalling equipment and the protection schemes is subject to review and confirmation during the consultation period. 5.5.4 Wherever applicable, protection signalling equipment is to be provided for teleprotection function and for end-to-end transfer of intertrip and interlock (control/ safety) signals. 5.5.5 A selective switch to block/isolate the trip signals of the relay is to be provided at each unit protection system of the incomer. This is to facilitate check/investigation of an alarm on the unit protection system on the energised circuit. 5.5.6 Generally, the star-point of the current transformer secondary circuit must be towards the protected object / zone. For feeder's unit protection, it is preferred to have the same CT ratio as SPPG's end. 5.5.7 Generally, the location of the current transformers for the protection system of the connection circuit and that of the customer's installation must be overlapped to eliminate protection blind zone. 5.5.8 Current transformers supplied for unit protection must be rated in accordance with IEC 61869-1, IEC 61869-2 and IEC 61869-6 or equivalent. They must be adequately dimensioned and of an accuracy class meeting the specified relay’s requirement. To ensure stability, the characteristic of the current transformers for the unit protection installed at both ends of the connected circuit must be closely matched with each other. 5.5.9 Customer shall engage local professional engineer who has experience on 230/66kV protection system to carry out relay setting, testing and commissioning, to ensure proper commissioning of the protection system. 32 5.5.10 Generally, the proposed setting for the backup protection for the typical 66KV customer incomer is as shown below: Protection Relay CT Ratio General Setting Setting Over Current Protection (IDMTL) Feeder Circuit Customer 75MVA Transformer (1000/5) (800/5) (1000/5) (800/5) 150% 0.15 200% 0.15 100% 0.20 Instantaneous Hi-Set 125% 0.16 Instantaneous Hi-Set Notes: Earth Fault Protection (IDMTL) Feeder Circuit Customer 75MVA Transformer (1000/5) (800/5) 10% 0.10 15% 0.10 Instantaneous Balanced Earth Fault • The above recommended setting for the backup protection is applicable to the standard protection scheme proposed for a feeder or feeder-transformer type customer connection and is applicable to radial feed connection only. (Appendix 17) • Customer incomer shall install 'instantaneous' Overcurrent Hi-Set and instantaneous Balanced Earth Fault protections to protect its own transformer. • The overcurrent and earth fault setting are subjected to periodic review by SPPG. 5.6 Information on SPPA Network Earthing System for 230kV, 66kV and 22kV 5.6.1 Where customer is connected directly to SPPA’s network, customer shall note the following earthing system at each voltage level. (a) 230kV - Solidly earthed system (b) 66kV - Resistive earthed system with neutral ground resistor (NGR) of 19.5 ohms (c) 22kV - Resistive earthed system with neutral ground resistor (NGR) of 6.5 ohms 5.6.2 Customer shall ensure that all equipment including CTs, VTs, and protection systems connected to SPPA network meet the technical specification required for the respective earthing system in accordance with the relevant standards. 33 6. Metering Requirements 6 Metering Requirements 6.1 General 6.1.1 All metering requirements must comply with EMA’s Metering Code. SPPG will determine the location where the supply line terminates in the premises, based on ease of accessibility to SPSL and SPPG personnel. 6.1.2 “Electricity Meter” means the electrical device capable of measuring the flow electrical power. 6.1.3 “Meter Installation” means the associated ancillaries (excluding the meter) that includes, but not limited to, the meter board, self-contained metering transformers, wiring, test links, incoming miniature circuit breakers, outgoing isolator etc. 6.1.4 The electricity meters are owned, supplied and maintained by SPPG acting as an agent of SPPA. 6.1.5 The meter installation (excluding the electricity meter) ie. the meter boards, incoming miniature circuit breakers (MCBs), outgoing isolators, electrical wiring and all other electrical or mechanical ancillaries that makes up the meter installation are owned, supplied and maintained by the “Owner” - developer of the estate / estate manager / MCST / HDB upgrading contractors / Town Councils or customer etc. 6.1.6 The Incoming and Outgoing MCBs of the meter are to be clearly labelled accordingly with “Incoming” and “Outgoing” for clear indication and operation. 6.1.7 The “Owner” and its appointed representative for the entire electrical licenced installation which the meter installation is part of, is solely responsible for the maintenance eg. checking and tightening of connections of the meter installation and its ancillaries including that at the meter terminals where the electrical wires belonging to the “Owner” terminate as part of its licensee obligation. “Owners” are allowed to break the SPPA seals and carry out the works by informing Electrical Meters Section so that it can be re-sealed post maintenance. 6.1.8 For “Owners” who install meter box over the meter installation, it is mandatory to submit to Electrical Meters Section the product datasheet for the meter box indicating the IP ratings that ensure the UV-resistance and weather-hardiness of the meter box to withstand the local weather conditions in Singapore. For meter box found at legacy HDB blocks, “Owners” are to provide the meter box datasheet from HDB as per their design specifications. This would apply for upgrading or re-wiring that will affect position / wiring of the electricity meter. It is not required to provide a meter box if the meter installation is located within an enclosure (meter compartments / risers / ducts etc) that shields the meter installation from the elements. “Owners” should take the chance to remove the meter box from such locations wherever practically reasonable if such had meter box installed historically. 34 6.1.9 Electrical Meters Section reserves the rights to decline any express service meter installation request submitted less than 4 business days before the scheduled date of electrical turn-on, due to the lead time required for schedule and resource availability allocation. Applicants are to note that express service charges do not supersede the 4 business days lead time due to

Media Release SP Group Boosts Electric Mobility Capabilities via Investment in The Mobility House Singapore/Munich/Zurich, 3 September 2020 – SP Group (SP) today announced a strategic investment in The Mobility House AG (TMH) to explore smart charging1 (V1G) and vehicle-to-grid2 (V2G) feasibility in Singapore. SP will leverage TMH’s expertise and technology in Europe and the United States to boost Singapore’s electric mobility capabilities, enabling its energy system to integrate more renewable energy and ultimately mitigate climate change. Operating from Munich, Zurich and Belmont (California), TMH is a technology company that provides a non-proprietary software for integrating vehicle batteries into power grids using intelligent charging and storage solutions. The collaboration with SP, a leading energy utilities group in the Asia Pacific, expands TMH’s reach into Asia. Together, SP and TMH aim to accelerate the goal of a zero-emission future on a global scale and realise the commercial integration of electric vehicles into the energy market. SP Group Chief Executive Officer, Stanley Huang, said, “SP Group has built deep capabilities in operating Singapore’s national grid and upholding its world-class electricity network reliability. We have expanded the breadth of our experience to electric mobility and are rolling out a nationwide electric vehicle charging network in Singapore. Our investment in The Mobility House advances our goal to pioneer sustainable energy solutions in transportation, enabling a low-carbon future for customers.” With its hardware-agnostic Charging and Energy Management system, ChargePilot, TMH created the basis for a uni- and bi-directional integration of electric vehicles into the power grid. The system not only manages the grid-optimised charging process of vehicles but has also been marketing over 3,000 stationary vehicle batteries commercially in various energy markets since 2016, while always considering cycling costs and battery aging. ChargePilot has also been successfully implemented in several hundred projects in Europe and the USA and was recently also supported by the European Investment Bank as a relevant technology. The collaboration between SP and TMH will add value to existing partnerships with international car manufacturers, paving the way for a zero-emission future. “V2G is the basis for the energy world of the future – and thanks to our intelligent software, our partners will be able to access it and make use of all the opportunities it holds. With SP on board, it gives me great pleasure to see all those years of hard work at The Mobility House pay off and that we will now be able to cover a global market”, said Thomas Raffeiner, CEO and founder of The Mobility House. In Singapore, the phasing-out of Internal Combustion Engine vehicles by 2040 will accelerate the adoption of electric vehicles (EVs) and the rollout of more EV charging points. With the Singapore government’s target to increase solar penetration to reach 2GWp by 20303 , integrating V2G technology into the national grid can be the key to managing the intermittency of renewables while maintaining grid stability and reliability. Similarly, the ambitious climate target of the EU achieving climate neutrality by 2050 and the Paris Agreement’s goal of keeping the increase in global average temperature to 1.5°C above preindustrial levels can be achieved by focusing on renewable energy sources and integrating EVs into the grid. This investment therefore not only brings Singapore a step closer towards lowering the national carbon footprint but will subsequently bring great benefits to a cleaner energy future worldwide. -Ends- About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. About The Mobility House The goal of The Mobility House is to shape an emission-free energy and mobility future. We integrate vehicle batteries into the power grid using intelligent charging and energy solutions. This way, we promote the development of renewable energies, stabilise the power grid, and make electric mobility more affordable. The technology company was founded in 2009 and operates globally from its sites in Munich, Zurich and Belmont (CA). We support our private and business customers on their way to electromobility through the planning and building process as well as the operation of an individual charging infrastructure. As a neutral supplier, we work together with many partners such as charging infrastructure manufacturers, installation companies, back-end system operators, energy suppliers and automobile manufacturers. Our intelligent Charging and Energy Management system ChargePilot enables our customers and partners to integrate electric vehicles into the grid in a way that is both grid-optimised and future-proof. For more information visit mobilityhouse.com.

16 June 2020 FACTSHEET Households’ Electricity Consumption During the Circuit-Breaker Period Singapore households’ electricity consumption typically increases from April through August. This is because the weather tends to be hotter in these months, and households use more electricity to power their fans or air-conditioners to stay cool. 2 During the Circuit Breaker (CB) period, most Singaporeans have been staying, working, or studying from home. This, coupled with the hotter weather, has led to higher electricity usage as well. For example, we saw an average increase of 22% in daily household electricity consumption in May 2020, compared to February 2020. How Households Are Billed During the Circuit-Breaker Period 3 Under normal circumstances, SP Group will send meter readers to visit households to record their electricity, water and gas consumption every alternate month. From 7 April to 1 June 2020, SP Group suspended physical meter reading services in line with the safe distancing measures to minimise the transmission of Covid-19. 4 For households who do not have advanced electricity meters and also did not submit their own meter readings, their April and May consumption were estimated based on previous months’ consumption data. This would result in an underestimation of their bills for these months. When SP Group resumed its pre-CB physical meter reading routine from 2 June 2020, the accumulated underestimated amount of consumption will be adjusted in the June or July bill. Therefore, the June or July utility bills could be higher than the April and May bills. See below for the illustration. Illustration: For consumers whose electricity meters are read during odd months Page 1 of 3 5 About 300,000 households have advanced electricity meters, and their electricity consumption is read remotely. They would be billed based on their actual consumption for April and May. Support to Households 6 As part of the Budget 2020 Care and Support Package, eligible HDB households will receive double their regular GST Voucher U-Save this year, through a one-off GST Voucher U-Save Special Payment. Eligible households with five or more members will receive an additional GST Voucher – U-Save rebate. The next round of disbursement of the regular GST Voucher U-Save rebate and GST Voucher U-Save Special Payment will be in July 2020. The first disbursement of the additional GST Voucher U-Save rebate for eligible larger households with five or more members will be in October 2020. For more information, visit www.gstvoucher.gov.sg. 7 As part of the recently announced Fortitude Budget, each household with at least one Singapore Citizen will receive a one-off $100 Solidarity Utilities Credit for doing their part in staying home during the CB period. This amount will be credited in the July or August utilities bill with SP Group and covers all property types. 8 In support of the Government’s Resilience Budget 2020 measures to freeze all government fees and charges for one year, SP Group has deferred grid charges amounting to S$343 million and maintained its grid fee to customers. What Households Can Do to Be Billed According to Actual Consumption 9 Households are encouraged to submit their own meter readings so as to be billed based on their actual consumption. 10 They can submit their meter readings via the following channels: a) SP Utilities app - Download the app from spgrp.sg/mobileapp. Go to “Explore” and select “Submit Meter”. b) SP Utilities Portal - Log on to SP Utilities Portal at spgrp.sg/UPortal. Go to “Usage” and select “Submit Meter Readings”. c) WhatsApp - Take a photo of the meter (with the meter number and meter reading clearly shown) and send to 8482 8636. d) Email – Email the meter readings to customerreading@spgroup.com.sg. e) Automated Phone System – Call 1800 222 2333 to submit meter readings via the automated option. Page 2 of 3 11 Households can refer to their SP bills for their meter submission period (refer to image below). They can submit their meter readings up to three days (by 5pm) from the scheduled meter reading date. For those who have downloaded the SP Utilities app, they can also set an alert for their meter reading submission period. Page 3 of 3

新 加 坡 能 源 集 团 《 供 应 商 行 为 准 则 》 节 选 自 新 加 坡 能 源 集 团 于 2020 年 9 月 3 日 制 定 的 《 反 贿 赂 和 腐 败 管 理 体 系 手 册 》 《 供 应 商 行 为 准 则 》 1. 目 的 和 范 围 1.1 本 《 供 应 商 行 为 准 则 》 规 定 了 新 加 坡 能 源 集 团 对 与 其 业 务 伙 伴 开 展 业 务 的 期 望 和 要 求 , 如 供 应 商 、 承 包 商 、 代 理 商 、 销 售 代 表 、 顾 问 以 及 向 新 加 坡 能 源 集 团 提 供 货 物 或 服 务 的 其 他 企 业 ( 统 称 为 “ 供 应 商 ”)。 1.2 新 加 坡 能 源 集 团 致 力 于 以 诚 信 、 诚 实 以 及 遵 守 所 有 适 用 法 律 法 规 的 原 则 开 展 业 务 和 运 营 。 1.3 新 加 坡 能 源 集 团 要 求 其 供 应 商 在 代 表 其 开 展 业 务 或 向 其 提 供 货 物 或 服 务 时 采 用 一 致 方 法 。 新 加 坡 能 源 集 团 将 审 核 其 与 违 反 和 未 能 遵 守 这 些 要 求 的 供 应 商 的 关 系 。 2. 反 贿 赂 和 腐 败 2.1 新 加 坡 能 源 集 团 对 任 何 形 式 的 贿 赂 和 腐 败 都 采 取 零 容 忍 政 策 。 2.2 新 加 坡 能 源 集 团 要 求 供 应 商 在 与 其 往 来 和 交 易 过 程 中 , 做 到 以 下 几 点 : 2.2.1 遵 守 所 有 “ 反 贿 赂 法 ”, 其 定 义 为 : 遵 守 禁 止 贿 赂 和 腐 败 的 所 有 适 用 的 国 家 、 地 区 、 省 、 州 、 市 或 地 方 法 律 、 规 则 、 条 例 、 法 令 和 / 或 政 府 官 方 命 令 , 如 《 新 加 坡 预 防 腐 败 法 》( 第 241 章 ); 2.2.2 决 不 从 事 任 何 贿 赂 或 腐 败 行 为 ; 2.2.3 披 露 供 应 商 和 新 加 坡 能 源 集 团 之 间 的 任 何 实 际 或 潜 在 利 益 冲 突 ; 以 及 2.2.4 就 与 供 应 商 相 关 的 任 何 违 反 或 涉 嫌 违 反 “ 反 贿 赂 法 ” 的 调 查 , 向 新 加 坡 能 源 集 团 提 供 全 面 协 助 。 3. 合 规 3.1 如 果 供 应 商 未 能 遵 守 《 供 应 商 行 为 准 则 》, 新 加 坡 能 源 集 团 可 在 适 当 的 情 况 下 暂 停 或 终 止 履 行 与 供 应 商 签 订 的 合 同 、 暂 停 支 付 合 同 项 下 的 款 项 、 向 政 府 或 监 管 部 门 报 告 违 反 行 为 和 / 或 寻 求 新 加 坡 能 源 集 团 可 以 采 取 的 救 济 措 施 。 3.2 新 加 坡 能 源 集 团 可 全 权 决 定 因 供 应 商 从 事 刑 事 犯 罪 、 违 反 道 德 规 范 、 表 现 不 佳 、 撤 回 投 标 或 其 认 定 的 任 何 其 他 违 规 行 为 而 禁 止 供 应 商 投 标 。 被 禁 止 的 供 应 商 在 禁 止 期 不 得 参 与 任 何 新 加 坡 能 源 集 团 的 招 标 项 目 。 根 据 供 应 商 违 规 的 严 重 程 度 , 禁 止 期 通 常 为 1 至 5 年 。 禁 止 期 结 束 时 , 被 禁 止 的 供 应 商 可 向 新 加 坡 能 源 集 团 的 采 购 部 门 申 请 再 次 成 为 合 格 投 标 人 。 1 4. 举 报 政 策 4.1 任 何 供 应 商 如 有 证 据 表 明 新 加 坡 能 源 集 团 的 员 工 或 代 表 新 加 坡 能 源 集 团 行 事 的 任 何 人 参 与 或 正 在 参 与 贿 赂 、 腐 败 、 非 法 或 任 何 类 型 的 不 道 德 行 为 , 可 通 过 任 意 以 下 渠 道 立 即 向 新 加 坡 能 源 集 团 的 内 部 审 计 长 报 告 此 事 : • 电 话 :+65 6684 9178 • 邮 箱 :whistleblow@spgroup.com.sg • 邮 寄 地 址 :Head, Internal Audit, SP Group, 2 Kallang Sector, Singapore 349277 4.2 举 报 和 投 诉 的 内 容 应 尽 可 能 包 括 以 下 信 息 : • 举 报 人 的 工 作 单 位 或 举 报 人 与 新 加 坡 能 源 集 团 的 关 系 ; • 行 为 / 或 交 易 发 生 的 日 期 、 时 间 和 地 点 ; • 参 与 方 的 身 份 和 详 细 信 息 ; • 证 实 指 控 的 证 据 ; • 与 指 控 相 关 的 所 有 信 息 ; 以 及 • 联 系 方 式 ( 便 于 后 续 调 查 询 问 )。 4.3 根 据 适 用 的 法 律 法 规 , 为 满 足 充 分 调 查 的 必 要 性 , 新 加 坡 能 源 集 团 将 采 取 合 理 措 施 保 护 举 报 人 的 保 密 和 匿 名 要 求 。 所 有 的 举 报 和 投 诉 都 应 被 独 立 、 公 平 、 及 时 地 处 理 。 4.4 新 加 坡 能 源 集 团 鼓 励 举 报 人 表 明 身 份 , 并 提 供 联 系 方 式 。 新 加 坡 能 源 集 团 致 力 于 根 据 其 《 举 报 人 政 策 》 保 护 举 报 人 。 通 常 需 要 ( 与 举 报 人 ) 进 一 步 澄 清 , 因 其 有 助 于 调 查 举 报 和 投 诉 。 调 查 能 力 取 决 于 举 报 人 所 提 供 信 息 的 数 量 和 质 量 。 4.5 除 恶 意 举 报 外 , 应 保 护 提 出 投 诉 的 举 报 人 免 受 报 复 。 如 果 调 查 结 果 表 明 , 举 报 人 恶 意 行 事 或 未 诚 信 行 事 或 提 交 了 虚 假 的 举 报 和 投 诉 内 容 或 不 能 合 理 判 断 信 息 的 真 实 性 和 准 确 性 , 管 理 层 将 考 虑 并 采 取 合 理 措 施 处 罚 举 报 人 。 2

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Imagine Sustainable Living SUSTAINABILITY Imagine living in a sustainable community, where innovation powers aspiration. Digital solutions help you save energy and cost. Smart energy districts meet the needs of the next generation. Pervasive networks drive the adoption of green mobility. Unlock the possibilities of a sustainable lifestyle today. #OurPowerIsYours — 4 September 2019 TAGS OUR POWER IS YOURSSUSTAINABILITYINNOVATION YOU MIGHT BE INTERESTED TO READ SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities

Singapore Institute of Power and Gas SS638: Code of Practice for Electrical Installations Course Code: ERG01 SFC-Eligible | Course Reference Number: TGS-2022011360 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Understand the SS638 Code of Practice for Electrical Installations • Learn the key changes with respect to CP5 • Familiarize with the reassigned codes on amendments made to suit local conditions MAIN CONTENTS • Overview of SS638 • Key changes from CP5 to SS638 • Scope, objectives and fundamental principles • Definitions • Assessment of general characteristics • Safety protection • Selection and erection of equipment • Inspection and testing • Special installations or locations requirements METHODOLOGY Lecture TARGET AUDIENCE Engineering and technical staff who are involved in design and installation of electrical wiring and systems COURSE DETAILS Duration : 14 hours Mode of Delivery : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : Pending Additional Requirement/s : NIL COURSE FEES Full Course Fee : S$700 (before GST) For Singapore Citizens/PR/LTVP+ : S$210 (before GST) For Singapore Citizens (40 years old and above) : S$70 (before GST) Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.1_0922 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.1_0922

Media Coverage Catch the latest news on SP All Years 20 Jan 2026 Mapletree and SP collaborate to build a large-scale district cooling system in HarbourFront Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction 20 Jan 2026 Mapletree Investments, MPACT appoint SP Group to build district cooling system Source: The Business Times © SPH Media Limited. Permission required for reproduction 19 Jan 2026 Mapletree and SP collaborate to build a large-scale district cooling system in HarbourFront Source: Lianhe Zaobao Online © SPH Media Limited. Permission required for reproduction 19 Jan 2026 Mapletree Investments, MPACT appoint SP Group to build district cooling system at Harbourfront Source: The Business Times Online © SPH Media Limited. Permission required for reproduction 09 Jan 2026 Singapore Hour - Singapore Underground Cooling System Source: Mediacorp Pte Ltd - Channel News Asia 02 Jan 2026 Singapore Hour - Designing Green Singapore (Tengah) Source: Mediacorp Pte Ltd - Channel News Asia 05 Nov 2025 Smart electricity and water meters to be installed across all national defence facilities Source: Lianhe Zaobao Online © SPH Media Limited. Permission required for reproduction 05 Nov 2025 Smart electricity and water meters to be installed across all national defence facilities Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction 22 Oct 2025 Large cooling structure for the industrial estate in Ang Mo Kio Source: Tamil Murasu © SPH Media Limited. Permission required for reproduction 21 Oct 2025 Singapore's largest industrial cooling system achieves a win-win situation in both environmental protection and efficiency Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction. 1 2 3 4 5 ... 49

Change of Ownership/ Tenancy Utilities Account Transfer Form SP SERVICES LTD Contact Log Ref: ________________ (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) NEW ACCOUNT HOLDER’S PARTICULARS (Co. Registration No. 199504470N) For Application in Personal name: Name of Transferee (Mr/Mrs/Mdm/Ms/Dr):______________________________ (“the Consumer”) Declaration Please check here if you are an undischarged bankrupt. NRIC/FIN (Copy of NRIC/FIN is required):_______________ For the purpose of application for water, gas and electricity only Date of Birth (DDMMYY): __________________________ Bankruptcy Number: _____________________________ For Application in Company name: Name of Company (Transferee): ____________________________________ Co Reg No.: _____________ Co Reg Date: _____________ (“the Consumer”) Contact Person: ______________________________ Principal Activities (I) No.: __________________________________ (As shown on your ACRA Business Profile) DETAILS OF PREMISES a. Premises Address: __________________________________________________________________________________ ________________________________________________________________ S ________________ b. Type of Occupancy: Owner Tenant c. Type of Account: Domestic Non-Domestic d. Use of Premises (See Annex): (indicate index no.) (Security Deposit required. Please make cheque payable to SP Services Ltd) e. GST Reg No. & GST Reg Date: _________________________ ____ (DD)_______(MM)_________(YYYY) Only applicable to premises with PV (ie. Photovoltaics) installed WARNING: IT IS AN OFFENCE UNDER THE PUBLIC UTILITIES ACT (CAP 261) TO MAKE ANY FALSE STATEMENT, REPRESENTATION OR DECLARATION IN CONNECTION WITH THE APPLICATION FOR WATER SUPPLIED BY THE PUBLIC UTILITIES BOARD. Utilities Account Number of Transferor (outgoing customer) (A new account number will be given to the transferee upon process of the application) Meter Reading Date DDMMYY (This form is to be submitted within 3 days from the reading date) ELECTRICITY* WATER** GAS (if any) - (Record only the white numbers) (Record only the first five numbers from the left – four black and one red.) (Record only the black numbers) The above meter readings are required to facilitate the billing of both transferor and transferee utilities accounts. Invalid readings will be rejected. *I/We acknowledge that I/we am/are required to engage a licensed electrical worker (LEW) to inspect and test my electrical installation if I have made any alteration or rewiring to it. Thereafter, the LEW will lodge a copy of Certificate of Compliance (CoC) together with this application to SPGroup to check my electrical installation if the electrical installation is exempted from an Electrical Installation Licence. **I/We acknowledge that I/we am/are required to engage a licensed plumber (LP) to submit the notification for water service installation (WSI) work if I have made any addition or alteration to existing piping. As the account holder, please ensure that you and your contractor (if any) do not tamper with or remove PUB’s water meter without PUB’s prior approval. Upon completion, please submit this form with the following documents: a. Copy of NRIC/ FIN card of transferee In addition to (a), the following documents are required for Commercial accounts: b. Copy of Business/ Company Registration Certificate c. Proof of ownership/ Tenancy agreement d. Letter of authorisation (required if signatory is not a Director according to ACRA listing) e. Initial security deposit (please visit www.spgroup.com.sg for more details) Note: This form is not applicable for master accounts, accounts starting with “930”, electricity supply above 45kVA for non-domestic accounts and temporary supply of utilities. For payment of deposit via cheque, please make the cheque payable to SP Services Ltd. For Gas Turn-on /Installation, please call City Energy Pte. Ltd. (as Trustee of City Energy Trust) at 1800-555 1661 for an appointment. Installation and Termination of gas supply fees apply. You need not call if the gas supply for the previous occupant is connected. 1. I/We agree that each application for a utility, when accepted, will constitute a binding contract between myself/ourselves and PUB / SP Services Ltd / City Energy Pte. Ltd. (as Trustee of City Energy Trust) / Veolia ES Singapore Pte Ltd / Colex Environmental Pte Ltd / Cora Environment Pte Ltd / 800 Super Waste Management Pte Ltd / TEE Environmental Pte. Ltd. and/or Alba W&H Smart City Pte. Ltd. (as the case may be) and I/we agree that such contract shall be separate and independent from each other and shall be separately enforceable. 2. In the event that I/we make an application for gas at a later date, I/we agree to be bound by the terms and conditions for supply of gas set out in Part III overleaf and such other terms and conditions which City Energy Pte. Ltd. (as Trustee of City Energy Trust) may, at its absolute discretion, notify and impose. I/We understand that nothing herein shall be constructed as an offer by City Energy Pte. Ltd. (as Trustee of City Energy Trust) to supply gas to me / us and that City Energy Pte. Ltd. (as Trustee of City Energy Trust) has the absolute discretion to reject my application for gas supply for any reason. 3. I/We acknowledge and agree that SP Services Ltd reserves the right to transfer any amounts due and owing arising from my/ our previous/ closed account to an existing/ new account belonging to me/ us. 4. I/We agree to be bound by the terms and conditions specified by each supplier as set out in Part I (Water Supply) / Part II (Electricity Supply) / Part III (Gas Supply) / Part IV (Collection of Refuse) overleaf. 5. I/We acknowledge and agree that PUB, SP Services Ltd, City Energy Pte. Ltd. (as Trustee of City Energy Trust), Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and/or Alba W&H Smart City Pte. Ltd. (as the case may be) may collect, use and disclose to any third party and all particulars relating to my/our personal information, in accordance with the Personal Data Protection Act 2012 and SP Group’s data protection policy (available at SP Group’s website https://www.spgroup.com.sg/personal-data-protection-policy), for the purposes of (i) providing the requested services; (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me / us of their or their related entities’ and business affiliates’ services and offers (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. 6. If I/we am/are (or subsequently become) GST-registered, I/we agree that I/we will not issue any tax invoice for electricity sold to SP Services Ltd but hereby authorize SP Services Ltd to issue tax invoices on my/our behalf. I/We further agree that where SP Services Ltd issues any tax invoice(s) on my behalf in respect of any taxable supplies that I/we provide, SP Services Ltd shall be entitled to charge GST at the prevailing rate as at the date on which such taxable supplies are provided. 7. I/We will notify SP Services Ltd in writing immediately if there is any change to my/our GST status, including without limitation if my/our GST registration is cancelled; I/we am/are not currently GST-registered but subsequently become GST-registered; I/We am/are issued with a new GST registration number, etc. Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25 SP SERVICES LTD (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) PART I Terms and Conditions of the Contract for the Supply of Water by the PUB 1 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 If the water meter does not in the opinion of PUB correctly register the amount of water supplied to the Premises, PUB shall be entitled to charge such sum as it shall assess and the Consumer shall accept such assessment as final and conclusive. 5 The Consumer shall pay for the water supplied to the Premises at the appropriate water tariff according to the use of the Premises. The Consumer shall notify PUB of the change of use of the Premises within 7 days of such change. 6 The Consumer shall pay a fee on every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 7 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer, or at such rate as may be gazetted by PUB from time to time. 8 PUB shall not be liable for any failure or inconsistency in the water supply to the Premises whatsoever and howsoever caused. 9 The Consumer’s attention is drawn to its duties and obligations in the Public Utilities Act (Cap 261) and the Public Utilities (Water Supply) Regulations, as amended from time to time. PART II Terms and Conditions of the Contract for the Supply of Electricity by SP Services Ltd ("SP Services") 1 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 If the electricity meter does not in the opinion of SP Services correctly register the amount of electricity supplied to the Premises, SP Services shall be entitled to charge such sum as it shall assess. 5 The Consumer shall pay for the electricity supplied to the Premises at such rates of electricity tariffs for the appropriate category of consumer as is fixed by SP Services from time to time. 6 The Consumer shall pay a fee, as is fixed by SP Services from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 7 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 8 SP Services shall not be liable for any failure or defect in the supply of electricity to the Premises whatsoever and howsoever caused. PART III Terms and Conditions of the Contract for the Supply of Gas by City Energy Pte. Ltd. (as Trustee of City Energy Trust) ("City Energy") 1 City Energy has appointed SP Services Ltd to be its agent for the opening and termination of this gas supply account, and the billing, collection and settlement of all charges under this account. 2 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 3 The Consumer shall accept liability for this account. 4 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 5 If the gas meter does not in the opinion of City Energy correctly register the amount of gas supplied to the Premises, City Energy shall be entitled to charge such sum as it shall assess. 6 The Consumer shall pay for the gas supplied to the Premises at such rates of gas tariffs for the appropriate category of consumer as is fixed by City Energy from time to time. The Consumer shall notify SP Services Ltd of the change of use of the Premises within 7 days of such change. 7 The Consumer shall pay a fee, as is fixed by City Energy from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 8 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 9 City Energy shall not be liable for any failure or defect in the supply of gas to the Premises whatsoever and howsoever caused. PART IV Terms and Conditions of the Contract for the Collection of Refuse by either Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. (collectively referred to as “Refuse Collection Companies”) 1 The Refuse Collection Companies have appointed SP Services Ltd to be their agent for the opening and termination of this refuse collection account, and the billing, collection and settlement of all charges under this account. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 The Consumer shall pay for the refuse collection service performed at the Premises at such rates for the appropriate category of consumer as is fixed by the National Environment Agency from time to time or at such rates determined between the Consumer and the relevant Refuse Collection Company where the Premises do not fall under the Public Waste Collection Scheme and the refuse collection is contracted privately. The Consumer shall notify SP Services Ltd of the change of use of the Premises within 7 days of such change. 5 The Consumer shall pay a fee, as is fixed by the Refuse Collection Companies from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 6 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 7 The Refuse Collection Companies shall not be liable for any failure or defect in the collection of refuse at the Premises whatsoever and howsoever caused. Name: NRIC/FIN: Tel No: E-mail Address: ______________________________________________ Signature of Transferor (Co Stamp if applicable) (Outgoing Customer) Mailing Address: (if different from premises) Name: _______________________________________________ Signature of Transferee (Co Stamp if applicable) (Incoming Customer) NRIC/FIN (Copy of NRIC/FIN is required): For the purpose of application for water, gas and electricity only Tel No: E-mail Address: If you're an e-bill user, your e-bill will be sent to your existing e-services email address Mailing Address: (if different from premises) For Official Use Utility A/C No: ___________________________ Application Collected by: _________________________ Deposit to be billed: $ _______________ Date of Application received: _________________ Appt Date and Time Scheduled: ____________________ Request for GIRO Form � Yes � No Remark: _____________________________________________ Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25 SP SERVICES LTD (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) Annex Use of Premises Residential Premises For premises where water supplied are used exclusively for residential purposes including staff housing. 001 Residential 002 Home office scheme 003 Staff housing / quarters 004 Common services of HDB / condominium / private apartment 005 Hostel 006 Boarding House 007 Dormitory 008 Service apartment 009 Child care centre 010 School / education institution 011 Office 012 Retail / services 013 Food and beverage 014 Place of worship 015 Bin centre 016 Carpark 017 Welfare facilities 018 Construction site 019 Residents’ / senior citizens’ corner Commercial Premises For premises which is used for the purposes of or in connection with any trade, business or profession. 901 Residential (for Shophouses only) 902 Home office scheme (for Shophouses only) 903 Staff housing / quarters (for Shophouses only) 905 Hostel 906 Boarding House 907 Dormitory 908 Service apartment 909 Child care centre 910 School / education institution 911 Office 912 Retail / services 913 Food and beverage 914 Place of worship 915 Bin centre 916 Carpark 917 Welfare facilities 918 Construction site 920 Industrial 921 Government / public facilities 922 Medical facilities 923 Warehouse / storage facilities 924 Farm 925 Sports and recreation 926 Common services Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Green your electricity consumption for a cleaner and healthier world SUSTAINABILITY So, you want to live greener, and in a way that makes a difference to the world we live in. You want to know that your lifestyle choices can make a positive impact – and you need to be able to do it affordably. SP Group’s newly launched My Green Credits™ may just be the answer. My Green Credits, a new feature on the SP Utilities app, lets you purchase “green credits” from local and overseas renewable energy projects to counter the carbon emissions from your electricity consumption. Here are three reasons why you should consider greening your electricity consumption with My Green Credits: 1) Reduce your carbon footprint, your way With My Green Credits, you get to decide how much of your energy consumption you want to green. Simply click on the “My Green Credits” feature on the SP Utilities app, select the renewable energy project, then purchase the amount of “green credits”[1] in the form of Renewable Energy Certificates (RECs). RECs are internationally-recognised instruments that validate the amount of green energy produced from renewable energy sources. When you purchase green credits in the form of RECs, the amount of energy you choose to green is matched by an equivalent amount of energy produced at a verified and credible renewable energy source. You can also view the approximate reduction in your carbon emissions as a result of the purchase. This means you can measure your actual contribution towards lowering carbon emissions. Click here to find out how RECs work. 2) Help generate demand for renewable energy When you purchase RECs, you are creating demand for renewable energy. You are also sending a clear signal to the market that you care about where your energy comes from. We’ve seen a growing demand for RECs from companies seeking to reduce their carbon footprint and prioritise their sustainability goals. Studies have shown that more people are buying RECs and supporting the growth of renewable energy projects. With more green energy generated, our reliance on fossil fuels will decrease as a result. Now Singapore households can do the same, and play their part in creating a low carbon, smart energy Singapore by purchasing My Green Credits. 3) Support local and global green energy projects With My Green Credits, you can choose to purchase RECs from local or international renewable energy projects. In Singapore, the government has announced that we are on track to ramp up solar capacity by more than seven times in the next decade. The increased capacity will produce enough solar energy to power up 350,000 households annually[2] by 2030.  My Green Credits also lets you purchase RECs from green projects beyond Singapore’s borders. This spurs more renewable energy generation to surface globally and brings about social benefits such as job creation and infrastructure development to local communities. A low carbon future is critical – and SP is committed to making it happen and empowering everyone to do the same. With My Green Credits, anyone with a utilities account in Singapore can make a difference, conveniently and affordably.  Purchase My Green Credits on the SP Utilities App here. [1] The cost of purchasing My Green Credits is in addition to electricity bill charges. [2] https://www.straitstimes.com/singapore/environment/solar-panels-on-rooftops-or-floating-on-water-may-be-a-common-sight-soon TAGS MY GREEN CREDITSSUSTAINABILITYRECS YOU MIGHT BE INTERESTED TO READ SP Group partners KBC to study and develop Vietnam's first district cooling system for industrial parks SP Group launches Singapore’s first EV fast charging hub in a HDB carpark in Tengah DSTA appoints SP Group to roll out smart utilities management system across Singapore's defence facilities

News & Media Releases Latest All Years 27 Mar 2025 Electricity Tariff Revision for the Period 1 April to 30 June 2025 24 Mar 2025 SP Group and St. Andrew’s Autism Centre pioneer supported employment training for youths with autism 13 Mar 2025 SP Group launches Singapore’s first distributed district cooling network at Tampines 24 Feb 2025 SP Group launches Tengah’s First Public EV Chargers, Expanding Singapore’s Green Mobility Network 21 Feb 2025 New learning centre opens in Toa Payoh to empower children who learn differently 10 Feb 2025 HSBC Asset Management Energy Transition Infrastructure (ETI) Team Invests in a Strategic Stake in SP Mobility 12 Jan 2025 SP Group Partners Airbus Asia Training Centre to Provide Sustainable Thermal Comfort with Smart Cooling Solution 03 Jan 2025 SP Group extends multi-year support to KidSTART Singapore with additional S$1.1 million donation to launch new learning initiative 29 Dec 2024 Electricity Tariff Revision for the Period 1 January to 31 March 2025 10 Dec 2024 SP Group secures district cooling and heating energy management project at Chengdu Future Medical City 1 ... 3 4 5 ... 23

Media Release KidSTART Singapore and SP Group launch Play It Forward Festival 2026 to champion sustainable and meaningful play SP renews support with S$1.1 million for new learning resources and KidSTART’s first-ever toy exchange SINGAPORE, 13 JUNE 2026 – KidSTART Singapore, in partnership with SP Group (SP), launched the Play It Forward Festival 2026 today in conjunction with the International Day of Play 2026. This initiative brings together the important concepts of sustainability and meaningful play to support the development of children from families with less resources through KidSTART’s first-ever toy exchange. SP Group also reaffirmed its support for KidSTART families with a S$1.1 million donation, made through Community Chest. The donation provides a refreshed version of the PlayFULL Pack filled with age-appropriate learning resources for 2,700 families, play workshops for 150 families, bookshelves and books to support early childhood literacy, essential child related items for newly onboarded families, and targeted assistance relating to child caring and developmental needs. This brings SP Group’s total contribution to KidSTART to S$5.4 million since 2021. The festival highlighted how meaningful play can be accessible, engaging, and environmentally conscious. Through hands-on activities and practical parenting resources, families explored simple, creative and sustainable ways for effective play which shapes learning, builds confidence and overall well-being. Officiated by Mr Zhulkarnain Abdul Rahim, Minister of State, Ministry of Social and Family Development, at the Singapore Chinese Cultural Centre, more than 200 KidSTART families were in attendance. As a pioneer Growing Together with KidSTART partner, this renewed commitment builds on the PowerUP Playtime initiative launched in 2025, and continues to strengthen efforts that encourage play-based learning and parent-child interaction. Feedback from KidSTART families has been encouraging, citing that the PlayFULL pack items are useful in helping their children spark curiosity, creativity and problem‑solving. A festival highlight was KidSTART’s first-ever donation of pre-loved toys – The Toy Exchange. KidSTART families were encouraged to bring gently used toys to exchange, alongside contributions from KidSTART and SP Group staff, ensuring a wide variety of options for children. Toys were carefully screened and cleaned by SP’s staff volunteers known as SP Heart Workers, based on criteria set by KidSTART early childhood consultants. This also aims to inculcate the value of giving amongst the children and for families to adopt sustainable habits. At the event, close to 500 children participated in the toy exchange. Beyond giving toys a second life, the initiative encouraged children to engage with one another through play, fostering positive peer interactions, sharing and social connection, while helping families adopt more sustainable consumption habits. Mr Stanley Huang, Group CEO of SP Group, said, “This year, our focus is to create enjoyable, safe and sustainable ways for children to learn. Play is one of the most important factors in laying a strong foundation for a child’s healthy development. It does not have to be complex nor costly. Working closely with KidSTART over the years, we have seen how everyday interactions can nurture curiosity, confidence and a lifelong interest in learning. Through Play It Forward, we are also helping children adopt environmentally responsible habits and cultivate the spirit of sharing. Our staff have actively participated by donating toys and bringing the PlayFULL Packs to the homes of the KidSTART families.” Findings from the inaugural Preschool Experience Survey[1] by the Early Childhood Development Agency highlight that there is room to improve parents’ understanding about socio-emotional growth through play. Such approaches help to develop emotional intelligence, laying key foundations for future academic success. Mr Joel Tan, CEO of KidSTART, said, “Play is fundamental to how children learn, grow and connect with the world around them. Through the Play It Forward Festival and the refreshed PlayFULL Packs, we hope to support families in creating meaningful, everyday moments of play that strengthen parent-child relationships and support children’s development. We are encouraged that many families have shared that they are playing more with their children and feel more confident and motivated to do so. In fact, the vast majority of families who previously had limited understanding of the importance of play have since developed more positive attitudes, with many now looking forward to these moments together. We are grateful for the continued support of SP Group, whose partnership enables us to empower more families and give every child a good start in life.” With SP Group’s support in launching the first edition of PlayFULL Pack last year, KidSTART unveiled a refreshed pack, made possible by SP Group’s donation this year. Each pack is a learning resource kit for children aged 0 to 6. Developed in consultation with KidSTART early childhood consultant and informed by feedback from KidSTART families, the enhanced packs have a stronger sustainability theme, age-segmentation, and an expanded range of materials to encourage purposeful and engaging parent-child interactions. There are three age-specific sets, a guide on sustainable play, and a simple one-page infographic with practical everyday play ideas using recycled materials. The activities are designed to support key areas of development, from sensory exploration, hand-eye coordination and motor skills for younger children, to imaginative play, language development, problem-solving, cooperation and early numeracy concepts for older children. All KidSTART families are eligible to receive the pack. Ms Azimah Azhar, KidSTART practitioner, shared, “I've found the PlayFULL Pack to be really helpful for families, especially when they were unsure of what to do during sessions. I remembered one parent who chose to do an ‘unboxing’ of the PlayFULL Pack with her children on the day they received it. That simple activity really captured the kind of positive parent‑child interaction we hope to see in families’ daily routines. I have also witnessed a mother engaging her three boys using the animal figurines in a guessing game based on animal sounds. The children were very excited and even took turns to guess. This experience showed me how simple toys can strengthen children’s confidence and vocabulary, while promoting meaningful parent‑child bonding. I personally like how the wooden block set is able to sustain children’s focus while supporting holistic development, particularly in areas such as problem-solving and fine motor skills.” The festival also featured interactive playscapes and hands-on craft activities designed to encourage exploration, creativity and sustainable play. These included immersive cardboard play environments and collaborative installations using recycled materials, alongside short, parent accompanied workshops that introduced simple, eco-friendly activities such as printmaking and crafting with upcycled materials, offering families practical ideas to support meaningful play at home.   [1] www.msf.gov.sg/media-room/article/nine-in-ten-parents-satisfied-with-preschool-safety-and-education-quality

Change of Ownership/ Tenancy Utilities Account Transfer Form SP SERVICES LTD Contact Log Ref: ________________ (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) NEW ACCOUNT HOLDER’S PARTICULARS (Co. Registration No. 199504470N) For Application in Personal name: Name of Transferee (Mr/Mrs/Mdm/Ms/Dr):______________________________ (“the Consumer”) Declaration Please check here if you are an undischarged bankrupt. NRIC/FIN (Copy of NRIC/FIN is required):_______________ For the purpose of application for water, gas and electricity only Date of Birth (DDMMYY): __________________________ Bankruptcy Number: _____________________________ For Application in Company name: Name of Company (Transferee): ____________________________________ Co Reg No.: _____________ Co Reg Date: _____________ (“the Consumer”) Contact Person: ______________________________ Principal Activities (I) No.: __________________________________ (As shown on your ACRA Business Profile) DETAILS OF PREMISES a. Premises Address: __________________________________________________________________________________ ________________________________________________________________ S ________________ b. Type of Occupancy: Owner Tenant c. Type of Account: Domestic Non-Domestic d. Use of Premises (See Annex): (indicate index no.) (Security Deposit required. Please make cheque payable to SP Services Ltd) e. GST Reg No. & GST Reg Date: _________________________ ____ (DD)_______(MM)_________(YYYY) Only applicable to premises with PV (ie. Photovoltaics) installed WARNING: IT IS AN OFFENCE UNDER THE PUBLIC UTILITIES ACT (CAP 261) TO MAKE ANY FALSE STATEMENT, REPRESENTATION OR DECLARATION IN CONNECTION WITH THE APPLICATION FOR WATER SUPPLIED BY THE PUBLIC UTILITIES BOARD. Utilities Account Number of Transferor (outgoing customer) (A new account number will be given to the transferee upon process of the application) Meter Reading Date DDMMYY (This form is to be submitted within 3 days from the reading date) ELECTRICITY* WATER** GAS (if any) - (Record only the white numbers) (Record only the first five numbers from the left – four black and one red.) (Record only the black numbers) The above meter readings are required to facilitate the billing of both transferor and transferee utilities accounts. Invalid readings will be rejected. *I/We acknowledge that I/we am/are required to engage a licensed electrical worker (LEW) to inspect and test my electrical installation if I have made any alteration or rewiring to it. Thereafter, the LEW will lodge a copy of Certificate of Compliance (CoC) together with this application to SPGroup to check my electrical installation if the electrical installation is exempted from an Electrical Installation Licence. **I/We acknowledge that I/we am/are required to engage a licensed plumber (LP) to submit the notification for water service installation (WSI) work if I have made any addition or alteration to existing piping. As the account holder, please ensure that you and your contractor (if any) do not tamper with or remove PUB’s water meter without PUB’s prior approval. Upon completion, please submit this form with the following documents: a. Copy of NRIC/ FIN card of transferee In addition to (a), the following documents are required for Commercial accounts: b. Copy of Business/ Company Registration Certificate c. Proof of ownership/ Tenancy agreement d. Letter of authorisation (required if signatory is not a Director according to ACRA listing) e. Initial security deposit (please visit www.spgroup.com.sg for more details) Note: This form is not applicable for master accounts, accounts starting with “930”, electricity supply above 45kVA for non-domestic accounts and temporary supply of utilities. For payment of deposit via cheque, please make the cheque payable to SP Services Ltd. For Gas Turn-on /Installation, please call City Energy Pte. Ltd. (as Trustee of City Energy Trust) at 1800-555 1661 for an appointment. Installation and Termination of gas supply fees apply. You need not call if the gas supply for the previous occupant is connected. 1. I/We agree that each application for a utility, when accepted, will constitute a binding contract between myself/ourselves and PUB / SP Services Ltd / City Energy Pte. Ltd. (as Trustee of City Energy Trust) / Veolia ES Singapore Pte Ltd / Colex Environmental Pte Ltd / Cora Environment Pte Ltd / 800 Super Waste Management Pte Ltd / TEE Environmental Pte. Ltd. and/or Alba W&H Smart City Pte. Ltd. (as the case may be) and I/we agree that such contract shall be separate and independent from each other and shall be separately enforceable. 2. In the event that I/we make an application for gas at a later date, I/we agree to be bound by the terms and conditions for supply of gas set out in Part III overleaf and such other terms and conditions which City Energy Pte. Ltd. (as Trustee of City Energy Trust) may, at its absolute discretion, notify and impose. I/We understand that nothing herein shall be constructed as an offer by City Energy Pte. Ltd. (as Trustee of City Energy Trust) to supply gas to me / us and that City Energy Pte. Ltd. (as Trustee of City Energy Trust) has the absolute discretion to reject my application for gas supply for any reason. 3. I/We acknowledge and agree that SP Services Ltd reserves the right to transfer any amounts due and owing arising from my/ our previous/ closed account to an existing/ new account belonging to me/ us. 4. I/We agree to be bound by the terms and conditions specified by each supplier as set out in Part I (Water Supply) / Part II (Electricity Supply) / Part III (Gas Supply) / Part IV (Collection of Refuse) overleaf. 5. I/We acknowledge and agree that PUB, SP Services Ltd, City Energy Pte. Ltd. (as Trustee of City Energy Trust), Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and/or Alba W&H Smart City Pte. Ltd. (as the case may be) may collect, use and disclose to any third party and all particulars relating to my/our personal information, in accordance with the Personal Data Protection Act 2012 and SP Group’s data protection policy (available at SP Group’s website https://www.spgroup.com.sg/personal-data-protection-policy), for the purposes of (i) providing the requested services; (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me / us of their or their related entities’ and business affiliates’ services and offers (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. 6. If I/we am/are (or subsequently become) GST-registered, I/we agree that I/we will not issue any tax invoice for electricity sold to SP Services Ltd but hereby authorize SP Services Ltd to issue tax invoices on my/our behalf. I/We further agree that where SP Services Ltd issues any tax invoice(s) on my behalf in respect of any taxable supplies that I/we provide, SP Services Ltd shall be entitled to charge GST at the prevailing rate as at the date on which such taxable supplies are provided. 7. I/We will notify SP Services Ltd in writing immediately if there is any change to my/our GST status, including without limitation if my/our GST registration is cancelled; I/we am/are not currently GST-registered but subsequently become GST-registered; I/We am/are issued with a new GST registration number, etc. Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25 SP SERVICES LTD (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) PART I Terms and Conditions of the Contract for the Supply of Water by the PUB 1 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 If the water meter does not in the opinion of PUB correctly register the amount of water supplied to the Premises, PUB shall be entitled to charge such sum as it shall assess and the Consumer shall accept such assessment as final and conclusive. 5 The Consumer shall pay for the water supplied to the Premises at the appropriate water tariff according to the use of the Premises. The Consumer shall notify PUB of the change of use of the Premises within 7 days of such change. 6 The Consumer shall pay a fee on every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 7 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer, or at such rate as may be gazetted by PUB from time to time. 8 PUB shall not be liable for any failure or inconsistency in the water supply to the Premises whatsoever and howsoever caused. 9 The Consumer’s attention is drawn to its duties and obligations in the Public Utilities Act (Cap 261) and the Public Utilities (Water Supply) Regulations, as amended from time to time. PART II Terms and Conditions of the Contract for the Supply of Electricity by SP Services Ltd ("SP Services") 1 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 If the electricity meter does not in the opinion of SP Services correctly register the amount of electricity supplied to the Premises, SP Services shall be entitled to charge such sum as it shall assess. 5 The Consumer shall pay for the electricity supplied to the Premises at such rates of electricity tariffs for the appropriate category of consumer as is fixed by SP Services from time to time. 6 The Consumer shall pay a fee, as is fixed by SP Services from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 7 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 8 SP Services shall not be liable for any failure or defect in the supply of electricity to the Premises whatsoever and howsoever caused. PART III Terms and Conditions of the Contract for the Supply of Gas by City Energy Pte. Ltd. (as Trustee of City Energy Trust) ("City Energy") 1 City Energy has appointed SP Services Ltd to be its agent for the opening and termination of this gas supply account, and the billing, collection and settlement of all charges under this account. 2 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 3 The Consumer shall accept liability for this account. 4 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 5 If the gas meter does not in the opinion of City Energy correctly register the amount of gas supplied to the Premises, City Energy shall be entitled to charge such sum as it shall assess. 6 The Consumer shall pay for the gas supplied to the Premises at such rates of gas tariffs for the appropriate category of consumer as is fixed by City Energy from time to time. The Consumer shall notify SP Services Ltd of the change of use of the Premises within 7 days of such change. 7 The Consumer shall pay a fee, as is fixed by City Energy from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 8 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 9 City Energy shall not be liable for any failure or defect in the supply of gas to the Premises whatsoever and howsoever caused. PART IV Terms and Conditions of the Contract for the Collection of Refuse by either Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. (collectively referred to as “Refuse Collection Companies”) 1 The Refuse Collection Companies have appointed SP Services Ltd to be their agent for the opening and termination of this refuse collection account, and the billing, collection and settlement of all charges under this account. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 The Consumer shall pay for the refuse collection service performed at the Premises at such rates for the appropriate category of consumer as is fixed by the National Environment Agency from time to time or at such rates determined between the Consumer and the relevant Refuse Collection Company where the Premises do not fall under the Public Waste Collection Scheme and the refuse collection is contracted privately. The Consumer shall notify SP Services Ltd of the change of use of the Premises within 7 days of such change. 5 The Consumer shall pay a fee, as is fixed by the Refuse Collection Companies from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 6 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 7 The Refuse Collection Companies shall not be liable for any failure or defect in the collection of refuse at the Premises whatsoever and howsoever caused. Name: NRIC/FIN: Tel No: E-mail Address: ______________________________________________ Signature of Transferor (Co Stamp if applicable) (Outgoing Customer) Mailing Address: (if different from premises) Name: _______________________________________________ Signature of Transferee (Co Stamp if applicable) (Incoming Customer) NRIC/FIN (Copy of NRIC/FIN is required): For the purpose of application for water, gas and electricity only Tel No: E-mail Address: If you're an e-bill user, your e-bill will be sent to your existing e-services email address Mailing Address: (if different from premises) For Official Use Utility A/C No: ___________________________ Application Collected by: _________________________ Deposit to be billed: $ _______________ Date of Application received: _________________ Appt Date and Time Scheduled: ____________________ Request for GIRO Form � Yes � No Remark: _____________________________________________ Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25 SP SERVICES LTD (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) Annex Use of Premises Residential Premises For premises where water supplied are used exclusively for residential purposes including staff housing. 001 Residential 002 Home office scheme 003 Staff housing / quarters 004 Common services of HDB / condominium / private apartment 005 Hostel 006 Boarding House 007 Dormitory 008 Service apartment 009 Child care centre 010 School / education institution 011 Office 012 Retail / services 013 Food and beverage 014 Place of worship 015 Bin centre 016 Carpark 017 Welfare facilities 018 Construction site 019 Residents’ / senior citizens’ corner Commercial Premises For premises which is used for the purposes of or in connection with any trade, business or profession. 901 Residential (for Shophouses only) 902 Home office scheme (for Shophouses only) 903 Staff housing / quarters (for Shophouses only) 905 Hostel 906 Boarding House 907 Dormitory 908 Service apartment 909 Child care centre 910 School / education institution 911 Office 912 Retail / services 913 Food and beverage 914 Place of worship 915 Bin centre 916 Carpark 917 Welfare facilities 918 Construction site 920 Industrial 921 Government / public facilities 922 Medical facilities 923 Warehouse / storage facilities 924 Farm 925 Sports and recreation 926 Common services Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25