SP Services (SPS), a wholly-owned subsidiary of SP Group, is the only Market Support Service Licensee (MSSL) for the electricity market in Singapore. As the MSSL, SPS provides end-to-end market support services which include supply turn-on and disconnection, billing and payment collection, metering, data management and other customer services. SPS facilitates competition in the retail electricity market by enabling consumers to switch seamlessly between buying electricity from retail licensees and at wholesale market prices, and by acting as a retailer of last resort. SPS also procures electricity on behalf of the non-contestable consumers at regulated tariffs.
SPS is also the billing agent to certain retail licensees and other utilities principals such as PUB, CityGas and refuse vendors, some of whom appoint SPS for metering and other customer services.