Utilities
Conversion of paper to electronic bills
As part of our ongoing sustainability efforts and to provide convenience to customers, we are moving from paper to electronic bills in phases. You can access your bill via our SP app or Utilities Portal if you have registered your account with us on either platform.
If you have not registered for an e-account, you can do so through the following steps:
Step 1: Download the SP app from the App Store or Google Play or access our Utilities Portal here.
Step 2: Select “Sign up for an account/ Sign Up” on the SP app or the Utilities Portal. Fill in the required information and click “Submit”.
Step 3: You will receive a verification email to complete your registration.
Step 4: Return to the log-in page on the SP app or Utilities Portal and link your utilities account from the home page. Provide your utilities account number which can be found on your bill, the postal code tied to your premises and the last 4 characters of your NRIC/FIN number.
If you have forgotten your e-account log in details, click on “Forgot Password” or “Forgot Email”, and follow the instructions.
We understand that some customers may still require paper bills or need more time for the transition. If you wish to continue receiving paper bills, please let us know through any of the following channels:
- E-bill Hotline: 6671 7101
- WhatsApp: 9659 8250
- Online at spgrp.sg/contactus
Our customer service officers will be available to assist you.
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