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Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=service Search [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0257d61a-f92a-4aea-8f73-ab789715b880/%5B20160927%5D+The+Straits+Times+-+Singapore+Power+Plugs+For+Electric+Service+Fleet.pdf?MOD=AJPERES&CVID= | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet Searchhttps://www.spgroup.com.sg/search?tag=service Search [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast SP Group Partners SPC to Install EV Chargers at SPC Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-partners-SPC-to-install-EV-chargers-at-SPC-service-stations News Release SP Group Partners SPC to Install EV Chargers at SPC Service Stations Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast electric vehicle (EV Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=service Search [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for 1 2 3 4 5 ..... 52 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=service Search [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0257d61a-f92a-4aea-8f73-ab789715b880/%5B20160927%5D+The+Straits+Times+-+Singapore+Power+Plugs+For+Electric+Service+Fleet.pdf?MOD=AJPERES&CVID= | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 SP Group Partners SPC to Install EV Chargers at SPC Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-partners-SPC-to-install-EV-chargers-at-SPC-service-stations News Release SP Group Partners SPC to Install EV Chargers at SPC Service Stations Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast electric vehicle (EV Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast [20200102] Joint Media Release - Schneider Electric Partners SP To Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/d043785c-3726-4511-abcd-740361a5a138/%5B20200102%5D+Joint+Media+Release+-+Schneider+Electric+Partners+SP+To+Fully+Electrify+Service+Vehicles.pdf?MOD=AJPERES&CVID= SCHNEIDER ELECTRIC PARTNERS SP GROUP TO FULLY ELECTRIFY SERVICE VEHICLES IN SINGAPORE Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today SP Group Partners Chevron to Offer Electric Vehicle Charging at Selected Caltex Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Partners-Chevron-to-Offer-Electric-Vehicle-Charging-at-Selected-Caltex-Service-Stations News Release SP Group Partners Chevron to Offer Electric Vehicle Charging at Selected Caltex Service Stations Singapore, 22 March 2021 – SP Group (SP) and Chevron Singapore Pte. Ltd., which markets the CaltexTM brand, today announced a partnership to offer fast electric vehicle (EV) charging 1 2 3 4 5 ..... 52 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=service Search [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0257d61a-f92a-4aea-8f73-ab789715b880/%5B20160927%5D+The+Straits+Times+-+Singapore+Power+Plugs+For+Electric+Service+Fleet.pdf?MOD=AJPERES&CVID= | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 SP Group Partners SPC to Install EV Chargers at SPC Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-partners-SPC-to-install-EV-chargers-at-SPC-service-stations News Release SP Group Partners SPC to Install EV Chargers at SPC Service Stations Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast electric vehicle (EV Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast [20200102] Joint Media Release - Schneider Electric Partners SP To Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/d043785c-3726-4511-abcd-740361a5a138/%5B20200102%5D+Joint+Media+Release+-+Schneider+Electric+Partners+SP+To+Fully+Electrify+Service+Vehicles.pdf?MOD=AJPERES&CVID= SCHNEIDER ELECTRIC PARTNERS SP GROUP TO FULLY ELECTRIFY SERVICE VEHICLES IN SINGAPORE Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today SP Group Partners Chevron to Offer Electric Vehicle Charging at Selected Caltex Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Partners-Chevron-to-Offer-Electric-Vehicle-Charging-at-Selected-Caltex-Service-Stations News Release SP Group Partners Chevron to Offer Electric Vehicle Charging at Selected Caltex Service Stations Singapore, 22 March 2021 – SP Group (SP) and Chevron Singapore Pte. Ltd., which markets the CaltexTM brand, today announced a partnership to offer fast electric vehicle (EV) charging 1 2 3 4 5 ..... 52 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=service Search [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0257d61a-f92a-4aea-8f73-ab789715b880/%5B20160927%5D+The+Straits+Times+-+Singapore+Power+Plugs+For+Electric+Service+Fleet.pdf?MOD=AJPERES&CVID= | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/40e38d4c-ed73-49db-8525-89aebbe212b4/SP+Group+partners+SPC+to+install+EV+chargers+at+SPC+service+stations.pdf?MOD=AJPERES&CVID= News Release SPC PARTNERS SP GROUP TO INSTALL ELECTRIC VEHICLE CHARGING POINTS AT SPC SERVICE STATIONS Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre SP Group Partners SPC to Install EV Chargers at SPC Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-partners-SPC-to-install-EV-chargers-at-SPC-service-stations News Release SP Group Partners SPC to Install EV Chargers at SPC Service Stations Roll out will begin with first five of SPC’s stations next year Singapore, 17 November 2022 – SP Group (SP) and Singapore Petroleum Company Ltd (SPC) announced today a partnership to install fast electric vehicle (EV Searchhttps://www.spgroup.com.sg/search?tag=service Search [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE Searchhttps://www.spgroup.com.sg/search?tag=district-cooling ) with a cooling capacity of up to 36,000 refrigeration tonnes. Read more What is District Cooling and Heating District cooling and heating is an energy-efficient urban utility service that distributes chilled or hot water and supply air-conditioning to a network of buildings, providing comfort 1 2 3 4 5 ..... 52 Awards & Affiliationshttps://www.spgroup.com.sg/about-us/awards-and-affiliations About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Review Awards & Affiliations In our quest for excellence, we are proud that our efforts have been recognised with awards and accolades from leading organisations. Awards President’s Volunteerism & Philanthropy Award – Corporate (Large Enterprise) 2016 SP Group by National Volunteer & Philanthropy Centre 17th CCAS International Contact Centre Awards, 2017 - Gold Award - Best Retention programme SP Services by Contact Centre Association of Singapore 17th CCAS International Contact Centre Awards, 2017 - Gold Award - Customer Experience Mystery Shopper Awards SP Services by Contact Centre Association of Singapore 17th CCAS International Contact Centre Awards, 2017 - Gold Award - Best Quality Assurance Specialist SP Services by Contact Centre Association of Singapore 17th CCAS International Contact Centre Awards, 2017 - Bronze Award - Best In-House Section Contact Centre SP Services by Contact Centre Association of Singapore Charity Platinum Award SP Group by Community Chest Singapore, 2018 to 2022 Volunteer Partner Award SP Group by Community Chest Singapore, 2018, 2020, 2021, 2022 Enabler Award SP Group by Community Chest Singapore, 2022 bizSAFE Partner Award SP PowerGrid by Workplace Safety and Health Council, 2020 to 2022 Champions of Good SP Group by National Volunteer & Philanthrophy Centre, 2017 to 2020 and 2022 Gold Award - Health & Safety SP PowerGrid (Special Projects - Cable Tunnels Section) by Royal Society for Prevention of Accidents, 2017 MSF Community Cares Award   SP Group by Ministry of Social and Family Development, 2020, 2022 Minister's Honour Roll (Star) SP Group by Ministry of Home Affairs, 2013 to 2018 ASEAN Rural Development and Poverty Eradication Awards SP Group by Community Chest Singapore, 2021 NS Mark (Gold) SP Group by the Ministry of Defence, w.e.f. 31 Dec 2022 NS Mark (Gold) - In recognition of exemplary support to Total Defence and National Service SP Group by ACCORD, 2022 President’s Certificate of Commendation (COVID-19) SP Group by Prime Minister's Office Public Service Medal (COVID-19) SP Services by Prime Minister's Office Top 50 Engineering Feats - District Cooling System for Marina Bay Singapore District Cooling by Institute of Engineering Singapore (IES), 2016 Top 50 Engineering Feats - Cross-Island and Jurong Island - Pioneer Cable Tunnels SP PowerGrid (Special Projects - Cable Tunnels Section) by Institute of Engineering Singapore (IES), 2016 Top 50 Engineering Feats - World Class Electricity Grid Reliability SP Group by Institute of Engineering Singapore (IES), 2016 Best In-House PR Team of the Year SP Group by Institute of Public Relations Singapore's PRISM awards, 2017 Singapore Quality Award 2017 SP Services by Enterprise Singapore Excellent Service Awards (EXSA) 2020 SP Services by Singapore Retailer Association MND Minister's Award (Team) Singapore District Cooling by Ministry of National Development (MND), 2016 Global Healthy Workplace 2022 – 2024 SP Group by Global Centre for Health Workplaces Threat-Oriented Person Screening Integrated System (TOPSIS) Outstanding Award 2022   SP Group by Ministry of Home Affairs Safety and Security Watch Group (SSWG) Outstanding Individual Award 2022 SP Group by Ministry of Home Affairs Gold Award - Best Employee Engagement SP Services by Customer Experience Management Asia Excellence Awards, 2017 IDEA District Energy Space 2019 Beyond North America - Bronze Award - Total Building Area Committed Singapore District Cooling by 108th International District Energy Association (IDEA) Annual Conference International Safety Awards 2023 (Merit) SP PowerGrid by British Safety Council Power & Energy Awards 2022 - Building the Energy Metaverse with A Digital Twin SP PowerGrid By Enlit Asia Power & Energy Awards 2022 - Improving SAIDI with Condition Monitoring Systems and Engineering SP PowerGrid By Enlit Asia Certification & Accreditation Data Protection Trustmark 2020 SP Services By Infocomm Media Development Authority (IMDA) bizSAFE Star SP PowerGrid SP Services Singapore District Cooling SP Digital Workplace Safety and Health Council, 2021 to 2024 ISO37001:2016 Certification for Anti-bribery Management Systems Singapore Power Limited and its wholly owned Singapore incorporated subsidiaries SOCOTEC Certification International, 2021 to 2024 BCA-IMDA Green Mark Platinum Certification for New Data Centre (SP Group Headquarters) SP Group by Building Construction Authority, 2017 to 2020 ISO55001:2014 Certification For Asset Management System SP PowerGrid SOCOTEC Certification International, 2018 to present BCA Green Mark Platinum Super Low Energy Certification (Labrador Tower) SP Group By the Building and Construction Authority of Singapore, 2022 to 2027 ISO/IEC 17025:2005 in Electrical Testing for Electricity Meters SP PowerGrid by Singapore Accreditation Council - Singapore Laboratory Accreditation Scheme, 2000 to present SS564:2013 (Energy & Environment Management System for Operations and Maintenance of Data Centre) SP Group by Building Construction Authority, 2017 to 2020 ISO/IEC 17025:2017 in Calibration and Measurement for Gas Flow Meters SP PowerGrid by Singapore Accreditation Council - Singapore Laboratory Accreditation Scheme, 2005 to present ISO50001 (Energy Management for Operations and Maintenance of Data Centre) SP Group by Building Construction Authority, 2017 to 2020 ISO/IEC 27001:2013 in Management and Operation of Control System for Onshore Receiving Facilities at Sakra and Attap Valley Natural Gas Stations, and Tuas South Offtake Station SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2022 to 2025 ISO 50001: 2018 Certification for Provision of Green Data Centre Services SP Services by SOCOTEC Certification International, 2022 to 2025 ISO/IEC 27001:2013 in Management and Operation of Control System for Onshore Receiving Facilities at Sakra and Attap Valley Natural Gas Stations, and Tuas South Offtake Station SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2022 to 2025 SS564 : Part 1 : 2020 Certification for Provision of Green Data Centre Services SP Services by SOCOTEC Certification International, 2022 to 2025 ISO/IEC 27001:2013 Certification For Information Security Management System (Gas SCADA)   Singapore Power Limited (SCADA Section) by TÜV SÜD PSB Pte Ltd, 2022 to 2025 People Developer Standard SP Services, 2017 to 2022 by Enterprise Singapore ISO/IEC 17025:2005 in Electrical Testing for Current Transformers SP PowerGrid by Singapore Accreditation Council - Singapore Laboratory Accreditation Scheme, 2000 to present ISO 45001:2018 Occupational Health & Safety Management Systems Singapore Power Limited SP Services Singapore District Cooling Singapore Institute of Power and Gas SP One SP Mobility SP Digital SP Home SP Capital SPL Property SP PowerGrid by SOCOTEC Certification International, 2021 to 2024 ISO 9001:2015 Certification For Quality Management System SP PowerGrid by SOCOTEC Certification International, FY16/17 to present ISO 22301:2012 Business Continuity Management System SP PowerGrid by SOCOTEC Certification International, FY17/18 to present SS651:2019 Certification for Occupational Safety & Health Management System SP PowerGrid (Gas Operations) by SOCOTEC Certification International, 2021 to 2024 Singapore Quality Class Certification (STAR), Singapore Innovation Class Certification, Singapore Service Class Certification SP services by Enterprise Singapore, 2017 to 2022 ISO 9001:2015 Certification For Quality Management System SP Services by Singapore Test Services, 2020 to 2023 ISO27001:2013 Certification For Information Security Management System SP Services by SOCOTEC Certification International, 2021 - 2024 ISO 50001: 2018 Certification for Provision of Centralized Production and Distribution of Chilled Water for District Cooling System Singapore District Cooling By SOCOTEC Certification International, 2021 to 2024 ISO 50001 Certification for Energy Management System for Sakra Natural Gas Station SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2022 to 2024 ISO50001:2018 Energy Management System SP PowerGrid (Sakra Natural Gas Station) by TÜV SÜD PSB Singapore, 2022 ISO/IEC 27001:2013 for The Management and Maintenance of the Substation Control System for SPPA in 400kV, 230kV and 66kV substation (SCS) SP Power Assets Ltd by TÜV SÜD PSB Pte Ltd, 2021 to 2024 Affiliations and Associations World Energy Council Singapore The Singapore chapter of the World Energy Council — a United Nations-accredited energy body — provides a platform for the local industry to chart the course of the nation's energy landscape amid disruptive changes, and to address the energy trilemma of creating a secure, accessible and sustainable energy future. It taps on the Council's network of more than 3,000 member organisations in 90 countries, for global insights and best practices on energy policy, innovation and sustainability strategies. The chapter's founding members are Singapore Power (SP), Senoko Energy, YTL PowerSeraya, Tuas Power, PacificLight Power and Singapore District Cooling. Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Awards & Affiliationshttps://www.spgroup.com.sg/about-us/awards-and-affiliations About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Review Awards & Affiliations In our quest for excellence, we are proud that our efforts have been recognised with awards and accolades from leading organisations. Awards President’s Volunteerism & Philanthropy Award – Corporate (Large Enterprise) 2016 SP Group by National Volunteer & Philanthropy Centre 17th CCAS International Contact Centre Awards, 2017 - Gold Award - Best Retention programme SP Services by Contact Centre Association of Singapore 17th CCAS International Contact Centre Awards, 2017 - Gold Award - Customer Experience Mystery Shopper Awards SP Services by Contact Centre Association of Singapore 17th CCAS International Contact Centre Awards, 2017 - Gold Award - Best Quality Assurance Specialist SP Services by Contact Centre Association of Singapore 17th CCAS International Contact Centre Awards, 2017 - Bronze Award - Best In-House Section Contact Centre SP Services by Contact Centre Association of Singapore Charity Platinum Award SP Group by Community Chest Singapore, 2018 to 2022 Volunteer Partner Award SP Group by Community Chest Singapore, 2018, 2020, 2021, 2022 Enabler Award SP Group by Community Chest Singapore, 2022 bizSAFE Partner Award SP PowerGrid by Workplace Safety and Health Council, 2020 to 2022 Champions of Good SP Group by National Volunteer & Philanthrophy Centre, 2017 to 2020 and 2022 Gold Award - Health & Safety SP PowerGrid (Special Projects - Cable Tunnels Section) by Royal Society for Prevention of Accidents, 2017 MSF Community Cares Award   SP Group by Ministry of Social and Family Development, 2020, 2022 Minister's Honour Roll (Star) SP Group by Ministry of Home Affairs, 2013 to 2018 ASEAN Rural Development and Poverty Eradication Awards SP Group by Community Chest Singapore, 2021 NS Mark (Gold) SP Group by the Ministry of Defence, w.e.f. 31 Dec 2022 NS Mark (Gold) - In recognition of exemplary support to Total Defence and National Service SP Group by ACCORD, 2022 President’s Certificate of Commendation (COVID-19) SP Group by Prime Minister's Office Public Service Medal (COVID-19) SP Services by Prime Minister's Office Top 50 Engineering Feats - District Cooling System for Marina Bay Singapore District Cooling by Institute of Engineering Singapore (IES), 2016 Top 50 Engineering Feats - Cross-Island and Jurong Island - Pioneer Cable Tunnels SP PowerGrid (Special Projects - Cable Tunnels Section) by Institute of Engineering Singapore (IES), 2016 Top 50 Engineering Feats - World Class Electricity Grid Reliability SP Group by Institute of Engineering Singapore (IES), 2016 Best In-House PR Team of the Year SP Group by Institute of Public Relations Singapore's PRISM awards, 2017 Singapore Quality Award 2017 SP Services by Enterprise Singapore Excellent Service Awards (EXSA) 2020 SP Services by Singapore Retailer Association MND Minister's Award (Team) Singapore District Cooling by Ministry of National Development (MND), 2016 Global Healthy Workplace 2022 – 2024 SP Group by Global Centre for Health Workplaces Threat-Oriented Person Screening Integrated System (TOPSIS) Outstanding Award 2022   SP Group by Ministry of Home Affairs Safety and Security Watch Group (SSWG) Outstanding Individual Award 2022 SP Group by Ministry of Home Affairs Gold Award - Best Employee Engagement SP Services by Customer Experience Management Asia Excellence Awards, 2017 IDEA District Energy Space 2019 Beyond North America - Bronze Award - Total Building Area Committed Singapore District Cooling by 108th International District Energy Association (IDEA) Annual Conference International Safety Awards 2023 (Merit) SP PowerGrid by British Safety Council Power & Energy Awards 2022 - Building the Energy Metaverse with A Digital Twin SP PowerGrid By Enlit Asia Power & Energy Awards 2022 - Improving SAIDI with Condition Monitoring Systems and Engineering SP PowerGrid By Enlit Asia Certification & Accreditation Data Protection Trustmark 2020 SP Services By Infocomm Media Development Authority (IMDA) bizSAFE Star SP PowerGrid SP Services Singapore District Cooling SP Digital Workplace Safety and Health Council, 2021 to 2024 ISO37001:2016 Certification for Anti-bribery Management Systems Singapore Power Limited and its wholly owned Singapore incorporated subsidiaries SOCOTEC Certification International, 2021 to 2024 BCA-IMDA Green Mark Platinum Certification for New Data Centre (SP Group Headquarters) SP Group by Building Construction Authority, 2017 to 2020 ISO55001:2014 Certification For Asset Management System SP PowerGrid SOCOTEC Certification International, 2018 to present BCA Green Mark Platinum Super Low Energy Certification (Labrador Tower) SP Group By the Building and Construction Authority of Singapore, 2022 to 2027 ISO/IEC 17025:2005 in Electrical Testing for Electricity Meters SP PowerGrid by Singapore Accreditation Council - Singapore Laboratory Accreditation Scheme, 2000 to present SS564:2013 (Energy & Environment Management System for Operations and Maintenance of Data Centre) SP Group by Building Construction Authority, 2017 to 2020 ISO/IEC 17025:2017 in Calibration and Measurement for Gas Flow Meters SP PowerGrid by Singapore Accreditation Council - Singapore Laboratory Accreditation Scheme, 2005 to present ISO50001 (Energy Management for Operations and Maintenance of Data Centre) SP Group by Building Construction Authority, 2017 to 2020 ISO/IEC 27001:2013 in Management and Operation of Control System for Onshore Receiving Facilities at Sakra and Attap Valley Natural Gas Stations, and Tuas South Offtake Station SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2022 to 2025 ISO 50001: 2018 Certification for Provision of Green Data Centre Services SP Services by SOCOTEC Certification International, 2022 to 2025 ISO/IEC 27001:2013 in Management and Operation of Control System for Onshore Receiving Facilities at Sakra and Attap Valley Natural Gas Stations, and Tuas South Offtake Station SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2022 to 2025 SS564 : Part 1 : 2020 Certification for Provision of Green Data Centre Services SP Services by SOCOTEC Certification International, 2022 to 2025 ISO/IEC 27001:2013 Certification For Information Security Management System (Gas SCADA)   Singapore Power Limited (SCADA Section) by TÜV SÜD PSB Pte Ltd, 2022 to 2025 People Developer Standard SP Services, 2017 to 2022 by Enterprise Singapore ISO/IEC 17025:2005 in Electrical Testing for Current Transformers SP PowerGrid by Singapore Accreditation Council - Singapore Laboratory Accreditation Scheme, 2000 to present ISO 45001:2018 Occupational Health & Safety Management Systems Singapore Power Limited SP Services Singapore District Cooling Singapore Institute of Power and Gas SP One SP Mobility SP Digital SP Home SP Capital SPL Property SP PowerGrid by SOCOTEC Certification International, 2021 to 2024 ISO 9001:2015 Certification For Quality Management System SP PowerGrid by SOCOTEC Certification International, FY16/17 to present ISO 22301:2012 Business Continuity Management System SP PowerGrid by SOCOTEC Certification International, FY17/18 to present SS651:2019 Certification for Occupational Safety & Health Management System SP PowerGrid (Gas Operations) by SOCOTEC Certification International, 2021 to 2024 Singapore Quality Class Certification (STAR), Singapore Innovation Class Certification, Singapore Service Class Certification SP services by Enterprise Singapore, 2017 to 2022 ISO 9001:2015 Certification For Quality Management System SP Services by Singapore Test Services, 2020 to 2023 ISO27001:2013 Certification For Information Security Management System SP Services by SOCOTEC Certification International, 2021 - 2024 ISO 50001: 2018 Certification for Provision of Centralized Production and Distribution of Chilled Water for District Cooling System Singapore District Cooling By SOCOTEC Certification International, 2021 to 2024 ISO 50001 Certification for Energy Management System for Sakra Natural Gas Station SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2022 to 2024 ISO50001:2018 Energy Management System SP PowerGrid (Sakra Natural Gas Station) by TÜV SÜD PSB Singapore, 2022 ISO/IEC 27001:2013 for The Management and Maintenance of the Substation Control System for SPPA in 400kV, 230kV and 66kV substation (SCS) SP Power Assets Ltd by TÜV SÜD PSB Pte Ltd, 2021 to 2024 Affiliations and Associations World Energy Council Singapore The Singapore chapter of the World Energy Council — a United Nations-accredited energy body — provides a platform for the local industry to chart the course of the nation's energy landscape amid disruptive changes, and to address the energy trilemma of creating a secure, accessible and sustainable energy future. It taps on the Council's network of more than 3,000 member organisations in 90 countries, for global insights and best practices on energy policy, innovation and sustainability strategies. The chapter's founding members are Singapore Power (SP), Senoko Energy, YTL PowerSeraya, Tuas Power, PacificLight Power and Singapore District Cooling. Personal Data Protection Policyhttps://www.spgroup.com.sg/personal-data-protection-policy Personal Data Protection Policy Understand how we are using your information and how you can protect your privacy. Personal Data Protection Policy Introduction 1. Singapore Power Limited and its Singapore-incorporated subsidiaries (SP Group) own and operate the national electricity and gas transmission and distribution networks, providing electricity and gas services to more than one million industrial, commercial and residential customers in Singapore. SP Group also provides billing services for various principals in the water and waste industries, e.g., The Public Utilities Board, City Energy, Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, SembWaste Pte Ltd and 800 Super Waste Management Pte Ltd. (collectively, Third Party Utilities). 2. In connection with the provision of services from SP Group or Third Party Utilities to you, it is necessary for SP Group to collect, use and disclose your personal data. By continuing to use the services of SP Group you signify that you have read, understood and agree to SP Group’s collection use and disclosure of your personal data as described in this Policy. Information we may collect from you 3.  SP Group may collect the following data about you either directly from you, from your authorised representatives (i.e. persons who you have authorised and persons who have been validly identified as being you or your authorised representative) from third parties, or from publicly available sources: Personal information (such as your full name, NRIC, ethnicity, telephone numbers, address). Records from discussions or correspondences, including details obtained through customer satisfaction or other surveys. Details of your usage of SP Group or Third Party Utility services (including consumption and usage data and reports prepared by electricity or gas meter-readers). Information derived from cookies (small text files which uniquely identify your browser) where you visit any website or use any application created by or on behalf of the SP Group. Information you provide to any SP Group or any Third Party Utility in relation to the provision of any services from SP Group or a Third Party Utility to you. Use and disclosure of personal data collected 4.  You agree that SP Group may use your personal data where permitted by applicable law and for the following purposes: To provide and improve SP Group and Third Party Utility services including fulfilling audit requirements, performing creditworthiness checks and billing for services (including debt recovery). To compile information for analysis and in reports to our regulatory agencies and to the Third Party Utilities. To conduct surveys, obtain feedback, provide you with information, products or services from SP Group or third parties or which we feel may interest you, where you have consented to be contacted for such purposes. To carry out your instructions or to respond to enquiries. To comply with any requirements obligations or arrangements for using or disclosing data that applies to any member of the SP Group or any Third Party Utility due to applicable laws, regulations or industry codes. For internal management of the services being provided to you. To maintain the security of our premises. To provide training and apply for grants. To carry out analytics, research, planning and statistical assessment. To develop new services and products. For other purposes as reasonably required to provide services to you. 5.  In addition, you agree that SP Group may disclose your personal data where permitted by applicable law and for the following purposes: If we are under a duty to disclose or share your personal data where we believe that we are under a legal obligation to disclose; in order to enforce or apply agreed terms and conditions or other agreements; or to protect the rights, property, security or safety of SP Group members, our customers, or premises, or others. The foregoing includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. To persons who have been validly identified as being you or your authorised representative(s) pursuant, for the purpose of the relevant transaction or enquiry. To authorised proxies such as your Member of Parliament or a social welfare organisation representing you. To third parties with whom we have contracted to provide services to us (such as analysis on our behalf) or within the SP Group for any of the purposes described above. Where SP Group discloses your personal data to third parties SP Group shall ensure that such data is used only to provide services to SP Group. Storage of data, information security and applicability to third parties 6. The data we collect from you may be transferred to, processed, and stored at, multiple destinations worldwide. SP Group will take all steps as required by mandatory Singapore law in connection with any transfer of such data overseas. 7. SP Group will make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar activities to protect your personal data in SP Group’s possession or under SP Group’s control. 8. SP Group will require these data protection standards to be observed by external parties who provide services to SP Group and/or to whom we disclose your personal data, but we cannot and do not assume any responsibility for any actions or omissions of third parties. Use of Cookies 9. When you use and access our services on our website or applications, you agree that SP Group may place a number of cookies files in your web browser.  We use cookies for the purposes as set out in this Policy, including without limitation enabling certain functions of the services, to provide analytics, to store your preferences and to enable advertisements delivery.  In addition to SP Group’s cookies, we may also use various third-parties cookies to report usage statistics of the services, deliver advertisements on and through the services, and so on. 10. If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.  Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features SP Group offers, you may not be able to store your preferences, and some of our pages might not display properly. Access to personal information 11. At your request, we will provide access to your personal data, save that in specified circumstances your access may be subject to fees to meet our costs. Amendments 12. SP Group may modify this Policy at any time by giving you written notice, such as together with your monthly bill. Continued use of any SP Group or Third Party Utility service after such written notification has been sent, signifies acceptance of any such modification. Questions, Application for Access/Correction, Withdrawal of consent, Personal Data Retention and Disposal 13. If you have any questions, comments or suggestions regarding this Policy, we would be glad to hear from you. Please contact our SP Data Protection Office at: SP Data Protection Office SP Group 2 Kallang Sector Singapore 349277 Email: dpo@spgroup.com.sg 14. Please also contact our SP Data Protection Office if you would like to apply for access/correction of your own personal data or if you would like us to cease use of your personal data for any purpose. 15. We will try to respond to your question or request promptly. We may however, depending on the nature of the question or request, need up to 30 days to provide you an estimate of when we will be able to respond to you. Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next to Telok Ayer MRT station and within walking distance from Chinatown and Raffles Place MRT stations. Please refer to Annex A for details. 3. The last day of operation for our Customer Service Centre at TripleOne Somerset is Saturday 21 March 2015. 4. For customers’ convenience, we have two other Customer Service Centres located at Toa Payoh and Woodlands. Please refer to Annex B for the location of our Customer Service Centres. 5. Customers may also carry out their utility transactions via the following channels: � Self-service kiosks located at all Customer Service Centres; � SP Services’ customer service hotline at 1800 222 2333; � SP Services’ website at www.spservices.com.sg; and � SP Services mobile app (download from iTunes or Google Play Store). _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg 1 SP SERVICES’ CUSTOMER SERVICE CENTRE AT 8 CROSS STREET Annex A Directions via MRT: Directly beside Telok Ayer MRT station via Exit C Approximately 6mins walk from Raffles Place MRT station via Exit F Approximately 8mins walk from Chinatown MRT station via Exit E Directions via bus: Bus stop opposite PWC Building: Bus 186 and 970 2 Annex B List of SP SERVICES’ CUSTOMER SERVICE CENTRES Address Opening Hours Hotline 8 Cross Street #02-01 to 03 PWC Building Singapore 048424 480 Lorong 6 Toa Payoh #02-08 HDB Hub Singapore 310480 900 South Woodlands Drive #03-07 Woodlands Civic Centre Singapore 730900 Mon to Fri: 8.30am to 6pm Sat: 8.30am to 1pm Closed on Sundays and Public Holidays 1800 222 2333 Mon to Fri: 8.30am to 5pm Sat: 8.30am to 1pm Closed on Sundays and Public Holidays 3 Advisory On Scam Emailhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/51b7575d-4093-475a-ab2a-6ce31bc4a7d2/%5B20140911%5D+Advisory+On+Scam+Email.pdf?MOD=AJPERES&CVID= 11 September 2014 For Immediate Release MEDIA RELEASE ADVISORY ON SCAM EMAIL 1. There have been reported cases of individuals receiving emails from a sender titled ‘SP Services Offer’ claiming to provide refunds on their utilities bills. The Appendix contains a screenshot of such an email for reference. 2. These email messages are not from SP Services. Recipients of such emails are advised not to respond to the email, click on the hyperlink or provide their personal information. 3. SP Services would like to assure its customers that no unauthorised access has been made into its systems, and utility accounts and personal information that reside in SP Services’ system have not been compromised. 4. SP Services has made a police report regarding this. 5. For enquiries, please contact SP Services at 1800 222 2333 or email spservices@singaporepower.com.sg. _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix Example of scam email From: SP Services Offer [mailto:info@offer-chic.com] Sent: Friday, 29 August, 2014 10:03 AM To: Subject: SGD35 Discount on your next bill! If this e-mail is not displayed properly, click here. GET $35 CASHBACK FOR $1 ONLY Enjoy $35 Cashback for $1 only GET THIS OFFER & EARN $35 CASHBACK SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N For $1 only enjoy this cashback! Keep the receipt & we will refund you. ENJOY DISCOUNTS WITH YOUR DISCOUNT CARD This card is your pass to endless privileges. Get 45% discount on dining, drinking, wellness & travelling! GET 45% DISCOUNT AT PREMIUM SPOTS Enjoy Can't-Miss spots in Singapore & get access to VIP parties, events & new openings in town. a. HOW TO CONTACT US? BY PHONE (+65) 6361 0889 Monday - Friday, 10am to 6pm BY EMAIL b. TERMS OF SERVICE The $1 offer is a 48 hours Trial. To start the Trial we will require you to provide your payment details. At the end of the Trial, we will automatically start to charge you for the $79.90 membership subscription on the first day following the end of the Trial, you will be charged every three months the amount of $79.90 ($26.63 per month). By providing your payment details in conjunction with the Trial, you agree to this charge. c. Sign up Selection How It Works SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N FAQs.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/411e3df0-e1e0-427d-9265-150c26db88fb/FAQs.pdf?MOD=AJPERES&CVID=nOcN2r1 1. What will happen to my electricity supply? Will my supply be disrupted? Please be assured that we will work with your retailer for a smooth transfer to SP Services as a retailer of last resort to ensure that there is no disruption to your power supply. 2. Will SP Services be able to honour the current contract terms of my retailer? In accordance with the Market Support Services code, regulated by the Energy Market Authority, SP Services is only able to offer customers the regulated tariff rate. We are unable to take over the current contract terms of the exiting retailers. 3. What will be my electricity plan after my account is transferred back to SP Services? • All residential customers will be transferred under the regulated tariff. • All commercial customers with an average monthly consumption of less than 4,000kWh will be transferred under the regulated tariff rate. • All commercial customers with an average monthly consumption of at least 4,000kWh will be transferred to the Wholesale Energy Price plan. 4. After my account is transferred to SP Services, can I still make the switch to another retailer ? Yes, customers who are transferred back to SP Services can subsequently choose to switch to another retailer of their choice at any point of time. 5. How do I know when my account is transferred to SP Services? You will receive a notification letter as well as an email from SP Services informing you of the effective date of transfer. 6. What will happen to my security deposit and existing credits in my account with my current retailer? As the contractual agreement is with your retailer, please reach out to your retailer for assistance. 7. Do I need to pay another security deposit for my account with SP Services? Yes. Once you are transferred to SP Services, the security deposit amount required for your electricity will be reflected in your next bill. 8. Why can’t my security deposit with retailer be transferred to SP Services? We regret that we are unable to transfer the security deposit from your retailer to us. Please reach out to your retailer for assistance on your security deposits and final bill with them. 9. When will my retailer return security deposit to me? When will the retailer finalise the bill with me? As the contractual agreement is with your retailer, please reach out to your retailer for assistance. 10. Is there any hotline I can call for further enquiries? You may contact us at 1800 233 8000 between 9am-6pm Mon-Fri, and 9am-1pm on Sat. We are closed on Sun and PH. For more information, please visit the Energy Market Authority’s webpage here, https://www.ema.gov.sg/oem-retailer-exit-consumer-safeguards.aspx. SP Group Annual Report FY0910https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Group-Annual-Report-FY0910.pdf OVERCOMING CHALLENGES Forging Ahead Annual Report 2009 OUR MISSION We provide reliable and efficient energy utility services to enhance the economy and the quality of life. OUR VALUES Commitment We commit to creating value for our customers, our people, and our shareholders. We uphold the highest standards of service and performance. Integrity We act with honesty. Passion We take pride and ownership in what we do. Teamwork We support, respect and trust each other. We continually learn, and share ideas and knowledge. We practise the highest ethical standards. CONTENTS 01 ABOUT SP GROUP 04 FROM THE CHAIRMAN 07 FINANCIAL HIGHLIGHTS 08 GROUP STRUCTURE 09 AWARDS & ACCOLADES 10 CORPORATE REVIEW 12 CORPORATE GOVERNANCE 12 Board of Directors 18 Organisational Structure 19 Ethics & Accountability 22 Senior Management 26 OPERATIONS REVIEW – SINGAPORE OPERATIONS 28 SP PowerAssets 30 PowerGas 32 SP PowerGrid 38 SP Services 41 SP Global Solutions 44 Singapore District Cooling 46 OPERATIONS REVIEW – AUSTRALIA OPERATIONS 48 SP AusNet 52 SPI (Australia) Assets / Jemena 56 OPERATIONAL SUPPORT 56 Human Resource 59 Infocomm Technology 61 Risk Management 62 COMMUNITY & ENVIRONMENT 65 FINANCIAL SUMMARY ABOUT SP GROUP Singapore Power Group (SP) is a leading energy utility company in the Asia Pacific. We own and operate electricity and gas transmission and distribution businesses in Singapore and in Australia, primarily in Victoria, New South Wales and Queensland. Over a million Singapore industrial and domestic customers benefit from SP’s world-class electricity and gas transmission and distribution, and market support services. Singapore has one of the fewest and shortest power outages of cities worldwide as rated by international industry indices. In Australia, SP owns a diversified energy utility company, SPI (Australia) Assets, primarily consisting of the Jemena companies, and 51 per cent of SP AusNet, which is publicly-listed on the Australian and Singapore Stock Exchanges. As one of Singapore’s largest corporations, SP achieved revenue of S$6.6 billion and managed S$30.7 billion of assets in FY 09/10. OVERCOMING CHALLENGES Forging Ahead Amidst the economic downturn, we sustained our capabilities and performance, and delivered all-round excellence. With a keen eye on the future, we develop capacity for tomorrow’s demands. Together, as a group, we seek to capture the opportunities ahead. We are Singapore Power. SP Annual Report 09 FROM THE CHAIRMAN OVERCOMING CHALLENGES Forging Ahead 04 Ng Kee Choe Chairman Amidst a challenging economic backdrop, the SP Group proved to be resilient in every aspect of its business and operations whilst continuing on a growth path to surpass past performance. SP Annual Report 09 Financial Performance SP Group’s net profit for the financial year ended 31 Mar 2010 was S$728 million, excluding exceptional and non-recurring items. This represents an 18 per cent increase over the previous year’s results, largely driven by higher electricity and gas volumes in Singapore. The Group’s return on equity stood at 13.4 per cent, excluding exceptional and non-recurring items. During the financial year, an adjustment charge of S$1.0 billion was recognised due largely to changes in cost of capital and assumptions used in the forecasted cash flows in respect of certain assets. The charge relates mainly to goodwill and has no impact on the Group’s business operations. As a result of this adjustment charge, the reported profit was a negative S$238.2 million. Total assets grew by 17 per cent to S$30.7 billion, partly due to a strengthened Australia dollar. We continue to invest our network to meet growth demand and to replace and renew ageing assets. To this end, S$1.7 billion was invested in our networks. Given the continuing uncertainties in the global financial situation and to further strengthen our capital structure, we increased our equity by S$1.5 billion during the year. And reflecting our financial strength and the sound fundamentals of our underlying business, we successfully refinanced our maturing debts and secured fresh funding for capital expenditures at competitive terms. A total of S$3 billion financing was completed in FY 09/10. Operational Excellence SP PowerGrid recorded its best ever performance in electricity network in FY 09/10. The System Average Interruption Duration Index (SAIDI) score of 0.31 minute for the electricity grid was a 55 per cent improvement over the FY 08/09 performance. For the third time in the Group’s history, electricity SAIDI went below a minute, indicating a network reliability of 99.9999 per cent. The System Average Interruption Frequency Index (SAIFI) score of 0.007 interruption per customer per year was 56 per cent better than the FY 08/09 result of 0.016 interruption per customer per year. Similarly, the SAIFI score for its gas network was 0.0011 interruption per customer per year, a 45 per cent improvement over FY 08/09’s score of 0.0020 interruption per customer per year. SP Services’ efforts in providing customers with hassle-free service were recognised in a global survey. Singapore ranked number one among 26 countries in the ease of setting up utilities accounts. The survey results revealed that 82 per cent of the expatriate community in Singapore found setting up utilities accounts here a fuss-free experience. For its high standard of service and excellence, SP Services was awarded the Service Quality Class (Star) Award. In Australia, SP AusNet became the first Australian electricity distribution business to introduce a fully-automated Distribution Feeder Automation (DFA) scheme in its power system control. The DFA scheme allows the network to respond to momentary faults, as well as transfer supply on the network automatically and remotely within 60 seconds, enabling SP AusNet to deliver more reliable electricity to its customers. The Select Solutions group was established in April 2009 as a non-regulated business unit under SP AusNet. It provides Data Measurement Solutions, Technical Services, Telecommunications and Utility Services to help customers manage their energy, water and environmental requirements. The service provision extends across Australia, New Zealand and Asia, with facilities in New South Wales and Victoria. To address industry challenges more effectively, a group-wide information and communications technology approach was adopted. The IT units of SP Ltd, SP PowerGrid and SP Services were consolidated to form the Infocomm Technology Department (ITD). The move also seeks to better support various functions to achieve business objectives and capture synergies for the SP Group. Major Developments and Projects A key focus was preparing the Group to overcome anticipated challenges and seize opportunities in the energy and utilities landscape where energy conservation and smart grid technologies will be important drivers. In line with this direction was the management’s priority to put in place human resource and training initiatives towards building the workforce capacity and core competencies to enable SP to meet the requirements of tomorrow’s operations and business. During the year, SP became an active partner in Energy Market Authority (EMA)-led projects, to facilitate and introduce new technologies to the Singapore market. These included the Intelligent Energy System (IES) pilot project to test and evaluate new applications and technologies around a Smart Grid. 05 SP Annual Report 09 FROM THE CHAIRMAN In Australia, under the Advanced Meter Infrastructure initiative, smart meters are being installed for all residential and small business customers connected to the electricity distribution network, as mandated by the Victorian Government. SP AusNet and Jemena commenced the rollout of the meters in late 2009 and completion is currently scheduled for 2013. SP also contributed nearly S$130,000 towards some other 20 charities and community groups. Our dedication and contributions were recognised in the form of the SHARE Corporate Gold Award and 2008 Special Events Platinum Award, conferred by the Community Chest of Singapore. 06 Growing Human Capital Human capital development continues to be a key activity for the Group. Our efforts in this regard were recognised; SP has been recertified as a ‘People Developer’ by SPRING Singapore. A number of initiatives have been put in place to build capacity and develop people. Among these were an enhanced Engineering and Technical Career Track to advance the professional development of engineering staff, and our partnership with the Union of Power and Gas Employees (UPAGE), Workforce Development Agency of Singapore (WDA), Employment & Employability Institute (e2i) and major industry players towards the rollout of Workforce Skills Qualifications (WSQ) training for the Energy Utilities Industry. SP’s strong partnership with UPAGE underpinned a collaboration that helped the company weather a volatile and uncertain year. In recognition of the joint effort between SP management and UPAGE to help employees ride out the tough times together through re-skilling and upgrading, SP was conferred the May Day Model Partnership Award 2009 by the National Trades Union Congress (NTUC). In Australia, SP AusNet and Jemena remained committed to attracting, recruiting, developing and retaining high performing professionals to strengthen their respective talent pool. Jemena introduced the Graduate Development Program which is designed to equip competent professionals with a thorough understanding of Jemena and a broad range of relevant skills and experiences to excel in their careers. SP AusNet continued to keep its sights on building a strong employee engagement culture by implementing a framework which enhances employee engagement on a ‘Say, Stay and Strive’ methodology. Caring for the Community SP reaffirmed its commitment to aiding the needy elderly through our continued support for the Singapore Community Chest through the SP Heartware Fund. In FY 09/10, thanks to the support of our corporate partners, members of the public and staff, S$707,000 was raised for the Home Help Service, enabling over 1,000 needy elderly to their golden years in their own homes and within their communities with grace and dignity. Appreciation I would like to thank my fellow Board members for their guidance, support and invaluable advice which helped to steer the company through a difficult year. I also wish to extend my appreciation to Mr Paul Chan who retired from the Board at the SP Annual General Meeting in July 2010. SP has benefited much from Mr Chan’s past contributions in the SP Board and Board Risk Management Committee. I am also pleased to welcome Mrs Oon Kum Loon and Mr Ng Yat Chung who joined the Board on 1 April 2010. To the Executive Committee and members of UPAGE, as well as the Unions representing our employees in Australia, I thank them for fostering the close relationship that we enjoy and for their support through the difficult economic conditions. For their dedication and commitment in overcoming the challenges in a recession year, I thank the management and staff of SP in Singapore and Australia. Not least, my sincere appreciation goes to our business partners and customers for their continued support and patronage. Forging Ahead Through prudent financial management, keen business focus, and a committed and competent workforce led by able management, the SP Group has emerged stronger from the recent economic turmoil. With the support of our stakeholders, we will continue to build resilience to face new challenges while creating the capability to exploit future opportunities. We are on track to delivering greater value and in moving towards our vision of being a leading energy infrastructure company in the Asia Pacific. Ng Kee Choe Chairman 5 July 2010 FINANCIAL HIGHLIGHTS SP Annual Report 09 Operating Revenue (S$million) Total Assets (S$million) 8,000 6,000 5,447 7,215 6,626 40,000 30,000 29,043 26,298 30,724 4,000 20,000 2,000 10,000 0 FY 07/08 FY 08/09 FY 09/10 FY 07/08 FY 08/09 FY 09/10 0 Underlying Net Profit After Tax* (S$million) Shareholders’ Equity (S$million) 800 600 400 628 616 728 8,000 6,000 4,000 4,615 4,052 6,783 200 2,000 0 FY 07/08 FY 08/09 FY 09/10 FY 07/08 FY 08/09 FY 09/10 0 Economic Value Added (EVA) (S$million) Underlying Return On Equity* (Percentage) 07 400 20 300 200 220 172 212 16 12 8 14.7 14.2 13.4 100 4 0 FY 07/08 FY 08/09 FY 09/10 FY 07/08 FY 08/09 FY 09/10 0 * Excluding Exceptional and Non-recurring items. SP Annual Report 09 GROUP STRUCTURE Singapore Power Limited Singapore Operations Australia Operations Main Businesses Other Businesses Main Businesses SP PowerAssets SP Telecommunications SP AusNet PowerGas Singapore District Cooling (60%) SPI (Australia) Assets SP PowerGrid SP Global Solutions SPI Management Services SP Services Jemena Asset
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course, participants will be able to: • List the test instruments that are commonly used for low voltage (LV) works (e.g., multi-meter, insulation resistance tester, etc.) • Know the applications of the different LV test instruments • Apply the techniques in using the Test Lamp • Explain the purpose of conducting the insulation resistance test • Discern on the status of the equipment or cables under test • Understand the principle of electromagnetic induction used for cable identification • Apply the safety precautions to be taken while using LV test instruments on ‘live’ equipment and cables MAIN CONTENTS • Safety precautions while using test instruments • Multi-meter • Test lamp • Megger or Insulation Resistance Tester • Phase Rotation Meter • Earth Megger • Earth Loop Impedance Tester • Signal Generator • Thermal Gun/Scanner • Voltage Detector METHODOLOGY Lecture and practical session TARGET AUDIENCE Engineering and technical staff working in the electrical power industry COURSE DETAILS Duration : 7 hours Mode of Delivery : Face-to-face or Blended (Face-to-face and Synchronous E-learning) Certification : SIPG Certificate of Completion PDU by PE Board : 4 Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Safety Shoes • Rubber Gloves • Fire Retardant Clothing (FRC) • Face Shield COURSE FEES Full Course Fee : S$700 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search Search [20210709]+The+Business+Times+Online+-+SP+Group+starts+vehicle-to-grid+technology+trial.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6be47bc7-cd00-4490-8334-697cf18bf6c9/%5B20210709%5D+The+Business+Times+Online+-+SP+Group+starts+vehicle-to-grid+technology+trial.pdf?MOD=AJPERES&CVID= SP Group starts vehicle-to-grid technology trial � THU, JUL 08, 2021 - 9:24 PM | UPDATED THU, JUL 08, 2021 - 9:35 PM TAY PECK GEK � peckgek@sph.com.sg � @PeckGekBT Jimmy Khoo, chief executive of SP PowerGrid, with the V2G-capable Nissan LEAF and a V2G bi-directional charger that will be used in the Singapore trial. NATIONAL grid operator SP Group (SP) has started its trial of vehicle-to-grid (V2G) technology and has raised its investment in a V2G technology rm as Singapore progresses towards wider adoption of electric vehicles (EVs). The company aims to test the viability of tapping the energy stored in EVs in the trial to enhance the reliability of the grid, which will need to support more than 600,000 vehicles when Singapore phases out internal combustion engine vehicles by 2040, said SP in its media statement on Thursday. When charged, EVs store energy in their lithium-ion batteries, which serve as small energy storage systems that can transfer energy back to balance the power grid, such as when renewable energy sources such as solar power fluctuate due to weather conditions. If V2G technology is viable, owners of EVs can be paid for the use of their batteries when they are tapped to mitigate the intermittency problem in other energy sources. SP has stepped up its investment in the V2G technology rm The Mobility House (TMH), but did not provide the speci cs. SP only stated that TMH has a presence in Munich, Zurich and Belmont (in California) , and provides a non-proprietary software for integrating vehicle batteries into power grids using intelligent charging and storage solutions. SP is providing four V2G charging points at SP's premises for the trial, which will be completed in June 2022. V2G technology allows energy transfer between the batteries within an EV and the power grid, and so is more sophisticated than uni-directional charging of EVs. 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Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Tan Sri Hassan Marican to retire as Chairman of SP Group, succeeded by current Deputy Chairman Ms Leong Wai Lenghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Tan-Sri-Hassan-Marican-to-retire-as-Chairman-of-SP-Group--succeeded-by-current-Deputy-Chairman-Ms-Leong-Wai-Leng Media Release Tan Sri Hassan Marican to retire as Chairman of SP Group, succeeded by current Deputy Chairman Ms Leong Wai Leng Singapore, 28 December 2022 – SP Group (SP) announced that its Chairman Tan Sri Hassan Marican will be retiring from the SP Board on 1 January 2023. He will be succeeded by Ms Leong Wai Leng, currently Deputy Chairman of the SP Board. Tan Sri Hassan has been a director of SP’s Board since February 2011, and Chairman since June 2012. Under his stewardship, the company has been steadfast in maintaining the world-class performance of Singapore’s electricity and gas networks to ensure reliable and secure utilities supply to more than 1.6 million residential, commercial and industrial customers in Singapore. Beyond essential utilities, SP has expanded its services to a full suite of sustainable energy solutions for customers in Singapore, China, Vietnam and Thailand. Tan Sri Hassan has also paved the way for the expansion of SP’s philanthropy and community outreach efforts, from programmes for seniors to initiatives that benefit children and youth from vulnerable backgrounds. Ms Leong Wai Leng joined SP’s Board in April 2021. She is the Chief Financial Officer (CFO) of Temasek Holdings (TH) and Temasek International (TI), and Head of Singapore Projects at Temasek International. With effect from 1 January 2023, she will be appointed President, Singapore Market TI and relinquish her position as CFO of TH and TI. Ms Leong has extensive experience in both the public and private sectors. Prior to joining Temasek, she has held senior leadership positions in public listed companies in the engineering, industrial, hospitality and real estate sectors. In concluding his tenure at SP, Tan Sri Hassan said, “It has been a privilege to serve on the Board of SP Group for close to 12 years, working with my esteemed fellow Board members, and the committed management team. I salute the employees of the company who provide essential and sustainable services to households and businesses, and have been unwavering in their duties especially in the last three years of challenges and uncertainty. I am confident that under Wai Leng’s stewardship as Chairman, SP will thrive and scale new heights in business and service excellence.” Ms Leong, who assumes her role as SP’s Chairman on 1 January 2023, said, “It is my honour to take up the mantle of Chairman and I am grateful to the Directors of the SP Board for their support. I have witnessed the steady progress of SP Group in its transformational journey, making many notable advancements in the engineering, energy and sustainability sectors. I look forward to working with the Board and management in bringing more of these endeavours to fruition.” SP Group paid tribute to Tan Sri Hassan for his leadership and care for people and the community. An established corporate leader in the international business community, SP said that the management and staff have gained tremendously from his vast experience and counsel in achieving several firsts in engineering excellence and building SP’s position as a leading sustainable energy solutions player in Singapore and the region. SP welcomes Ms Leong to her new role and looks forward to her leadership in guiding the company to achieve even more for all stakeholders. - Ends - About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China, Vietnam and Thailand. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and LinkedIn at spgrp.sg/linkedin. Tan+Sri+Hassan+Marican+to+retire+as+Chairman+of+SP+Group,+succeeded+by+current+Deputy+Chairman+Ms+Leong+Wai+Leng.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/4196332c-e17d-4284-afa3-dcc9a34484af/Tan+Sri+Hassan+Marican+to+retire+as+Chairman+of+SP+Group,+succeeded+by+current+Deputy+Chairman+Ms+Leong+Wai+Leng.pdf?MOD=AJPERES&CVID= Media Release Tan Sri Hassan Marican to retire as Chairman of SP Group, succeeded by current Deputy Chairman Ms Leong Wai Leng Singapore, 28 December 2022 – SP Group (SP) announced that its Chairman Tan Sri Hassan Marican will be retiring from the SP Board on 1 January 2023. He will be succeeded by Ms Leong Wai Leng, currently Deputy Chairman of the SP Board. Tan Sri Hassan has been a director of SP’s Board since February 2011, and Chairman since June 2012. Under his stewardship, the company has been steadfast in maintaining the world-class performance of Singapore’s electricity and gas networks to ensure reliable and secure utilities supply to more than 1.6 million residential, commercial and industrial customers in Singapore. Beyond essential utilities, SP has expanded its services to a full suite of sustainable energy solutions for customers in Singapore, China, Vietnam and Thailand. Tan Sri Hassan has also paved the way for the expansion of SP’s philanthropy and community outreach efforts, from programmes for seniors to initiatives that benefit children and youth from vulnerable backgrounds. Ms Leong Wai Leng joined SP’s Board in April 2021. She is the Chief Financial Officer (CFO) of Temasek Holdings (TH) and Temasek International (TI), and Head of Singapore Projects at Temasek International. With effect from 1 January 2023, she will be appointed President, Singapore Market TI and relinquish her position as CFO of TH and TI. Ms Leong has extensive experience in both the public and private sectors. Prior to joining Temasek, she has held senior leadership positions in public listed companies in the engineering, industrial, hospitality and real estate sectors. In concluding his tenure at SP, Tan Sri Hassan said, “It has been a privilege to serve on the Board of SP Group for close to 12 years, working with my esteemed fellow Board members, and the committed management team. I salute the employees of the company who provide essential and sustainable services to households and businesses, and have been unwavering 1 in their duties especially in the last three years of challenges and uncertainty. I am confident that under Wai Leng’s stewardship as Chairman, SP will thrive and scale new heights in business and service excellence.” Ms Leong, who assumes her role as SP’s Chairman on 1 January 2023, said, “It is my honour to take up the mantle of Chairman and I am grateful to the Directors of the SP Board for their support. I have witnessed the steady progress of SP Group in its transformational journey, making many notable advancements in the engineering, energy and sustainability sectors. I look forward to working with the Board and management in bringing more of these endeavours to fruition.” SP Group paid tribute to Tan Sri Hassan for his leadership and care for people and the community. An established corporate leader in the international business community, SP said that the management and staff have gained tremendously from his vast experience and counsel in achieving several firsts in engineering excellence and building SP’s position as a leading sustainable energy solutions player in Singapore and the region. SP welcomes Ms Leong to her new role and looks forward to her leadership in guiding the company to achieve even more for all stakeholders. - Ends - About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China, Vietnam and Thailand. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. 2 Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and LinkedIn at spgrp.sg/linkedin. 3 [20191205] Media Release -Smart building solution by SP Group and 75Fhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ebe350f-4d2e-414a-91f3-a649a1931589/%5B20191205%5D+Media+Release+-Smart+building+solution+by+SP+Group+and+75F.pdf?MOD=AJPERES News Release SMART BUILDING SOLUTION BY SP GROUP AND 75F HELPS BUILDINGS ACHIEVE MORE THAN 30% ENERGY SAVINGS Singapore, 5 December 2019 – SP Group (SP), a leading energy utilities group and 75F, a building intelligence solutions provider, are offering a micro-climate control solution that can save more than 30 per cent in energy consumption while improving occupant comfort. The solution uses applied Artificial Intelligence (A.I.) and Internet of Things (IoT) to reduce energy consumption in a building. It takes into consideration factors like occupancy and weather and optimises air-flow to evenly cool areas. SP partnered with 75F to customise and test the performance and viability of the solution for Singapore’s tropical environment. The solution was trialled for a year at Singapore Institute of Technology’s (SIT) campus at Dover, and the Mercatus Co-operative Limited’s corporate office at One Marina Boulevard in Raffles Place. Both locations achieved more than 30 per cent in energy savings, while improving comfort for occupants by ensuring that the indoor temperature, and air quality were optimal. With the validated outcomes, SP and 75F will offer the solution to customers in Singapore, China, Vietnam, Indonesia and Australia. Air-conditioning contributes 60 per cent of a building’s electricity consumption. With buildings consuming a third of Singapore’s total electricity consumption 1 , this new solution will help Singapore reduce electricity consumption and support the goal of cutting national emissions intensity by 36 per cent below 2005 levels by 2030. Mr Brandon Chia, Head, Centre of Excellence, SP Group said: “SP Group has partnered with 75F on this micro-climate control solution that leverages A.I. and IoT. It enables customers to enjoy cooler comfort in buildings while lowering their carbon footprint. We look forward to developing more next-generation technologies to help customers in Singapore and the region save energy and cost.” The micro-climate control solution is a self-learning, intuitive building intelligence system that optimises and regulates air-conditioning in buildings to improve operational efficiency and occupant experience. The system’s central control unit divides large open spaces into smaller 1 Source: The Building and Construction Authority (BCA) Super Low Energy Technology Roadmap Report 1 zones that balances the temperature, air flow, carbon dioxide (CO 2) within each zone. It also optimises the air-conditioning operation by using the least amount of energy to achieve the required comfort. Gaurav Burman, APAC President, 75F said: “Both 75F and SP are committed to saving energy and reducing the carbon footprint of commercial buildings. The Asia Pacific market, especially Singapore, China, Vietnam, Indonesia and Australia, represent a huge opportunity given their economic growth, rising energy costs and the growing focus to improve occupant experience and operational efficiency. This partnership combines 75F’s award-winning technology with SP’s capabilities and track record in the region, allowing both companies to accelerate our growth.” SP’s partnership with 75F first started as part of SP’s Energy Advanced Research and Development (SPEAR) programme, under the SP Centre of Excellence (SP CoE). SP CoE is an initiative supported by the Singapore Economic Development Board (EDB), and drives the research, development, and integration of cutting-edge solutions and next-generation technologies for Singapore’s energy infrastructure network. -Ends- Notes to Editor: About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. 2 About SP Centre of Excellence The SP Centre of Excellence (CoE) is an initiative by SP Group (SP) to drive the innovation and commercialisation of next-generation energy network technologies for the greater reliability and efficiency of Singapore’s infrastructure. Supported by the Singapore Economic Development Board, the CoE aims to establish SP as a thought leader in the utility industry forefront and build future-ready energy networks and resource capabilities. This allows SP to stay ahead of global trends such as the drive for smarter and greener performance, and to sustainably meet evolving customer needs. About 75F 75F is an award-winning, IoT and Machine Learning company taking a fresh approach to HVAC, lighting and controls in commercial buildings. Founded in 2012, 75F offers data-driven, proactive, predictive building intelligence and controls. 75F is backed by investment groups including billionaire-led Breakthrough Energy Ventures and Oil & Gas Climate Initiative. 75F has delivered hundreds of energy-efficient, comfortable and healthy spaces to enthusiastic customers who rave about the results. 75F launched its operations in India in August 2016 and has been growing steadily since with companies such as Firstsource Solutions, Flipkart, Bennett-Coleman Group, Mercedes Benz, Mapletree, HP, Shell, Smartworks and other leading brands in India, joining US customers such as HOM Furniture, Border Foods, Magnet 360, Rockler and Yoga Fit. 3 Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Tan+Sri+Hassan+Marican+to+retire+as+Chairman+of+SP+Group,+succeeded+by+current+Deputy+Chairman+Ms+Leong+Wai+Leng.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/4196332c-e17d-4284-afa3-dcc9a34484af/Tan+Sri+Hassan+Marican+to+retire+as+Chairman+of+SP+Group,+succeeded+by+current+Deputy+Chairman+Ms+Leong+Wai+Leng.pdf?MOD=AJPERES&CVID= Media Release Tan Sri Hassan Marican to retire as Chairman of SP Group, succeeded by current Deputy Chairman Ms Leong Wai Leng Singapore, 28 December 2022 – SP Group (SP) announced that its Chairman Tan Sri Hassan Marican will be retiring from the SP Board on 1 January 2023. He will be succeeded by Ms Leong Wai Leng, currently Deputy Chairman of the SP Board. Tan Sri Hassan has been a director of SP’s Board since February 2011, and Chairman since June 2012. Under his stewardship, the company has been steadfast in maintaining the world-class performance of Singapore’s electricity and gas networks to ensure reliable and secure utilities supply to more than 1.6 million residential, commercial and industrial customers in Singapore. Beyond essential utilities, SP has expanded its services to a full suite of sustainable energy solutions for customers in Singapore, China, Vietnam and Thailand. Tan Sri Hassan has also paved the way for the expansion of SP’s philanthropy and community outreach efforts, from programmes for seniors to initiatives that benefit children and youth from vulnerable backgrounds. Ms Leong Wai Leng joined SP’s Board in April 2021. She is the Chief Financial Officer (CFO) of Temasek Holdings (TH) and Temasek International (TI), and Head of Singapore Projects at Temasek International. With effect from 1 January 2023, she will be appointed President, Singapore Market TI and relinquish her position as CFO of TH and TI. Ms Leong has extensive experience in both the public and private sectors. Prior to joining Temasek, she has held senior leadership positions in public listed companies in the engineering, industrial, hospitality and real estate sectors. In concluding his tenure at SP, Tan Sri Hassan said, “It has been a privilege to serve on the Board of SP Group for close to 12 years, working with my esteemed fellow Board members, and the committed management team. I salute the employees of the company who provide essential and sustainable services to households and businesses, and have been unwavering 1 in their duties especially in the last three years of challenges and uncertainty. I am confident that under Wai Leng’s stewardship as Chairman, SP will thrive and scale new heights in business and service excellence.” Ms Leong, who assumes her role as SP’s Chairman on 1 January 2023, said, “It is my honour to take up the mantle of Chairman and I am grateful to the Directors of the SP Board for their support. I have witnessed the steady progress of SP Group in its transformational journey, making many notable advancements in the engineering, energy and sustainability sectors. I look forward to working with the Board and management in bringing more of these endeavours to fruition.” SP Group paid tribute to Tan Sri Hassan for his leadership and care for people and the community. An established corporate leader in the international business community, SP said that the management and staff have gained tremendously from his vast experience and counsel in achieving several firsts in engineering excellence and building SP’s position as a leading sustainable energy solutions player in Singapore and the region. SP welcomes Ms Leong to her new role and looks forward to her leadership in guiding the company to achieve even more for all stakeholders. - Ends - About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China, Vietnam and Thailand. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. 2 Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and LinkedIn at spgrp.sg/linkedin. 3 Tan Sri Hassan Marican to retire as Chairman of SP Group, succeeded by current Deputy Chairman Ms Leong Wai Lenghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Tan-Sri-Hassan-Marican-to-retire-as-Chairman-of-SP-Group--succeeded-by-current-Deputy-Chairman-Ms-Leong-Wai-Leng Media Release Tan Sri Hassan Marican to retire as Chairman of SP Group, succeeded by current Deputy Chairman Ms Leong Wai Leng Singapore, 28 December 2022 – SP Group (SP) announced that its Chairman Tan Sri Hassan Marican will be retiring from the SP Board on 1 January 2023. He will be succeeded by Ms Leong Wai Leng, currently Deputy Chairman of the SP Board. Tan Sri Hassan has been a director of SP’s Board since February 2011, and Chairman since June 2012. Under his stewardship, the company has been steadfast in maintaining the world-class performance of Singapore’s electricity and gas networks to ensure reliable and secure utilities supply to more than 1.6 million residential, commercial and industrial customers in Singapore. Beyond essential utilities, SP has expanded its services to a full suite of sustainable energy solutions for customers in Singapore, China, Vietnam and Thailand. Tan Sri Hassan has also paved the way for the expansion of SP’s philanthropy and community outreach efforts, from programmes for seniors to initiatives that benefit children and youth from vulnerable backgrounds. Ms Leong Wai Leng joined SP’s Board in April 2021. She is the Chief Financial Officer (CFO) of Temasek Holdings (TH) and Temasek International (TI), and Head of Singapore Projects at Temasek International. With effect from 1 January 2023, she will be appointed President, Singapore Market TI and relinquish her position as CFO of TH and TI. Ms Leong has extensive experience in both the public and private sectors. Prior to joining Temasek, she has held senior leadership positions in public listed companies in the engineering, industrial, hospitality and real estate sectors. In concluding his tenure at SP, Tan Sri Hassan said, “It has been a privilege to serve on the Board of SP Group for close to 12 years, working with my esteemed fellow Board members, and the committed management team. I salute the employees of the company who provide essential and sustainable services to households and businesses, and have been unwavering in their duties especially in the last three years of challenges and uncertainty. I am confident that under Wai Leng’s stewardship as Chairman, SP will thrive and scale new heights in business and service excellence.” Ms Leong, who assumes her role as SP’s Chairman on 1 January 2023, said, “It is my honour to take up the mantle of Chairman and I am grateful to the Directors of the SP Board for their support. I have witnessed the steady progress of SP Group in its transformational journey, making many notable advancements in the engineering, energy and sustainability sectors. I look forward to working with the Board and management in bringing more of these endeavours to fruition.” SP Group paid tribute to Tan Sri Hassan for his leadership and care for people and the community. An established corporate leader in the international business community, SP said that the management and staff have gained tremendously from his vast experience and counsel in achieving several firsts in engineering excellence and building SP’s position as a leading sustainable energy solutions player in Singapore and the region. SP welcomes Ms Leong to her new role and looks forward to her leadership in guiding the company to achieve even more for all stakeholders. - Ends - About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China, Vietnam and Thailand. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and LinkedIn at spgrp.sg/linkedin. [20191205] Media Release -Smart building solution by SP Group and 75Fhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ebe350f-4d2e-414a-91f3-a649a1931589/%5B20191205%5D+Media+Release+-Smart+building+solution+by+SP+Group+and+75F.pdf?MOD=AJPERES News Release SMART BUILDING SOLUTION BY SP GROUP AND 75F HELPS BUILDINGS ACHIEVE MORE THAN 30% ENERGY SAVINGS Singapore, 5 December 2019 – SP Group (SP), a leading energy utilities group and 75F, a building intelligence solutions provider, are offering a micro-climate control solution that can save more than 30 per cent in energy consumption while improving occupant comfort. The solution uses applied Artificial Intelligence (A.I.) and Internet of Things (IoT) to reduce energy consumption in a building. It takes into consideration factors like occupancy and weather and optimises air-flow to evenly cool areas. SP partnered with 75F to customise and test the performance and viability of the solution for Singapore’s tropical environment. The solution was trialled for a year at Singapore Institute of Technology’s (SIT) campus at Dover, and the Mercatus Co-operative Limited’s corporate office at One Marina Boulevard in Raffles Place. Both locations achieved more than 30 per cent in energy savings, while improving comfort for occupants by ensuring that the indoor temperature, and air quality were optimal. With the validated outcomes, SP and 75F will offer the solution to customers in Singapore, China, Vietnam, Indonesia and Australia. Air-conditioning contributes 60 per cent of a building’s electricity consumption. With buildings consuming a third of Singapore’s total electricity consumption 1 , this new solution will help Singapore reduce electricity consumption and support the goal of cutting national emissions intensity by 36 per cent below 2005 levels by 2030. Mr Brandon Chia, Head, Centre of Excellence, SP Group said: “SP Group has partnered with 75F on this micro-climate control solution that leverages A.I. and IoT. It enables customers to enjoy cooler comfort in buildings while lowering their carbon footprint. We look forward to developing more next-generation technologies to help customers in Singapore and the region save energy and cost.” The micro-climate control solution is a self-learning, intuitive building intelligence system that optimises and regulates air-conditioning in buildings to improve operational efficiency and occupant experience. The system’s central control unit divides large open spaces into smaller 1 Source: The Building and Construction Authority (BCA) Super Low Energy Technology Roadmap Report 1 zones that balances the temperature, air flow, carbon dioxide (CO 2) within each zone. It also optimises the air-conditioning operation by using the least amount of energy to achieve the required comfort. Gaurav Burman, APAC President, 75F said: “Both 75F and SP are committed to saving energy and reducing the carbon footprint of commercial buildings. The Asia Pacific market, especially Singapore, China, Vietnam, Indonesia and Australia, represent a huge opportunity given their economic growth, rising energy costs and the growing focus to improve occupant experience and operational efficiency. This partnership combines 75F’s award-winning technology with SP’s capabilities and track record in the region, allowing both companies to accelerate our growth.” SP’s partnership with 75F first started as part of SP’s Energy Advanced Research and Development (SPEAR) programme, under the SP Centre of Excellence (SP CoE). SP CoE is an initiative supported by the Singapore Economic Development Board (EDB), and drives the research, development, and integration of cutting-edge solutions and next-generation technologies for Singapore’s energy infrastructure network. -Ends- Notes to Editor: About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. 2 About SP Centre of Excellence The SP Centre of Excellence (CoE) is an initiative by SP Group (SP) to drive the innovation and commercialisation of next-generation energy network technologies for the greater reliability and efficiency of Singapore’s infrastructure. Supported by the Singapore Economic Development Board, the CoE aims to establish SP as a thought leader in the utility industry forefront and build future-ready energy networks and resource capabilities. This allows SP to stay ahead of global trends such as the drive for smarter and greener performance, and to sustainably meet evolving customer needs. About 75F 75F is an award-winning, IoT and Machine Learning company taking a fresh approach to HVAC, lighting and controls in commercial buildings. Founded in 2012, 75F offers data-driven, proactive, predictive building intelligence and controls. 75F is backed by investment groups including billionaire-led Breakthrough Energy Ventures and Oil & Gas Climate Initiative. 75F has delivered hundreds of energy-efficient, comfortable and healthy spaces to enthusiastic customers who rave about the results. 75F launched its operations in India in August 2016 and has been growing steadily since with companies such as Firstsource Solutions, Flipkart, Bennett-Coleman Group, Mercedes Benz, Mapletree, HP, Shell, Smartworks and other leading brands in India, joining US customers such as HOM Furniture, Border Foods, Magnet 360, Rockler and Yoga Fit. 3 SP Group Annual Report FY0708https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Group-Annual-Report-FY0708.pdf POWERING ECONOMIES delivering excellence Annual Report 2007 OUR MISSION We provide reliable and efficient energy utility services to enhance the economy and the quality of life. OUR VALUES Commitment We commit to creating value for our customers, our people, and our shareholders. We uphold the highest standards of service and performance. Integrity We act with honesty. We practise the highest ethical standards. Passion We take pride and ownership in what we do. Teamwork We support, respect and trust each other. We continually learn, and share ideas and knowledge. CONTENTS 01 ABOUT SP GROUP 04 FROM THE CHAIRMAN 07 FINANCIAL HIGHLIGHTS A full Financial Statement is available online 08 GROUP STRUCTURE 09 CORPORATE REVIEW 12 CORPORATE GOVERNANCE 12 Board of Directors 16 Organisational Structure 17 Ethics & Accountability 20 Senior Management 24 OPERATIONS REVIEW - SINGAPORE OPERATIONS 26 SP PowerAssets 28 SP PowerGrid 34 PowerGas 38 SP Services 42 SP Global Solutions 43 Singapore District Cooling 44 OPERATIONS REVIEW - AUSTRALIA OPERATIONS 46 Stronger Business Model 47 SP AusNet 51 SPI (Australia) Assets 54 AWARDS & ACCOLADES 55 CORPORATE FINANCE & STRATEGIC INVESTMENTS 56 OPERATIONAL EXCELLENCE 56 Human Resource 59 Information Systems 60 Risk Management 61 COMMUNITY & ENVIRONMENT 66 FINANCIAL SUMMARY about SP group Singapore Power Group (SP) is a leading energy utility company in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. International industry indices rate SP’s electricity grid in Singapore as one of the world’s best performing networks. Singapore has among the fewest and shortest power outages of cities worldwide. One of Singapore’s largest corporations, SP recorded revenue of S$5.4 billion and assets of S$29.0 billion in FY 07/08. In Singapore, SP provides electricity and gas transmission and distribution, and market support services to over a million industrial and domestic customers. In Australia, SP owns and operates electricity and gas transmission and distribution businesses in Victoria, New South Wales and Queensland. It owns SPI (Australia) Assets, a diversified energy utility company, and 51 per cent of SP AusNet, which is publicly-listed on the Australian and Singapore stock exchanges. POWERING ECONOMIES delivering excellence FROM THE CHAIRMAN SP ANNUAL REPORT 2007 “Today we have the scale and competencies, integration and execution skills, strong management and sound business strategy to achieve our vision to be a leading energy infrastructure company in the region.” NG KEE CHOE CHAIRMAN 04 FY 07/08 was a year of significant transformation for the Singapore Power Group. With the acquisition of the Alinta assets and businesses in Aug 07, we took an important step forward to realising our vision of becoming a leading energy utility company in the Asia Pacific region. Our asset base has now increased to S$29.0 billion, with two-thirds of our assets outside Singapore. We have also enlarged our business scale and increased our geographical and business diversification to further enhance the quality of our revenue stream. Our Group portfolio today spans regulated, contracted and non-regulated businesses across several Australian states and Singapore. We provide the complete range of transmission and distribution competencies covering underground, overhead and undersea cables and pipes. We also provide technical management consultancy services to other utility companies in China, the Gulf region and ASEAN. Financial Performance For the financial year ended 31 Mar 08, SP recorded S$1.09 billion net profit, including an exceptional gain from the sale of the Singapore Power Building. Group revenue rose four per cent to S$5.4 billion, while total assets grew 59 per cent to S$29.0 billion, mainly due to the inclusion of the Alinta assets and businesses acquired. The Group’s return on equity was a satisfactory 26 per cent. Delivering Excellence Our businesses were sharply focused on executing our strategy and delivering results. In Singapore, SP PowerAssets continued its intensive network infrastructure development to increase capacity to meet the future needs of the growing Singapore economy. SP PowerGrid again delivered exceptional network results in FY 07/08. It achieved one of the best network performance worldwide, surpassing its peers operating comparable underground networks. Singapore had one of the fewest outages among cities globally. This excellent performance was due to the adoption of cutting-edge condition monitoring technology, rigorous quality processes, and continuous investment in network infrastructure and staff development. SP PowerGrid rolled out a wireless remote equipment monitoring system in Singapore for the 6.6kV distribution network to facilitate faster supply restoration to residential customers. The project, which involves installing wireless monitoring systems at over 1,000 substations in high density areas, will complete by end 2009. Supporting The Gas Market In Sep 07, PowerGas was designated as the developer, owner and operator of Singapore’s first LNG terminal, extending its vital role as the country’s gas transporter. PowerGas is preparing to roll out a web-based IT system to manage the transportation of natural gas under the new market structure which will come into effect when the Energy Market Authority implements the new Gas Network Code in the third quarter of 2008. Striving For Customer Service Excellence SP Services tapped on technology to re-engineer its processes and improve customer service. Customers can now use SMS to request for utility connections. SP Services’ concerted efforts to enhance customer service has been duly recognised. Customers again ranked the company as providing the best customer service among major service providers in the country, in an independent annual customer satisfaction survey. SP ANNUAL REPORT 2007 05 FROM THE CHAIRMAN Growing Internationally In Australia, following the acquisition of the Alinta assets and businesses, we have expanded our operations beyond Victoria, to Queensland and New South Wales and have become one of the largest energy infrastructure groups in the Asia Pacific. In addition to our core energy transmission and distribution businesses, we now provide competencies in asset development, construction and management services. Through SP Global Solutions, SP expanded its reach to more utility companies in China, the Gulf region and ASEAN. Empowering Our People The Group continued to invest in staff development to deepen our bench strength and improve further our industry leading performance levels. People Who Made It Possible We take pride in our high standards of corporate governance. We are fortunate to have highly experienced Board members who provide sound advice and guidance. I would like to thank them for their invaluable counsel. I also wish to extend my appreciation to Mr Keith Tay who retired from the Board at the SP Annual General Meeting in Jul 07, having served two terms. SP has benefited much from Mr Tay’s past contributions, particularly from his chairing of the Audit Committee. Our achievements would not have been possible without the support and cooperation of our stakeholders including our business partners. We deeply appreciate their contributions. And to all our employees, we thank them for their hard work and commitment to deliver another year of excellent performance and customer service. SP ANNUAL REPORT 2007 In Singapore, our strong rapport with UPAGE (Union of Power and Gas Employees) facilitated the signing of a new Collective Agreement in Jun 07, featuring a better link between individual performance and rewards. We cherish our excellent management-union partnership, as this is key to sustaining our business competitiveness. Caring For The Community As part of our corporate social responsibility programme, the SP Heartware Fund raised S$3.4 million for the needy elderly from Oct 05 to end Mar 08 with the support of our business partners and staff. This surpassed our commitment to the Community Chest to raise S$3 million in three years. In Australia, our businesses invested considerable time and resources to promote environmental sustainability and preserve indigenous vegetation. The Future Today we have the scale and competencies, integration and execution skills, strong management and sound business strategy to achieve our vision to be a leading energy infrastructure company in the region. We are well positioned to assist the many growing economies expand their energy infrastructure and we stand ready to play a larger role in the international utility industry. Thank you for your wonderful support as we strive to power economies, and deliver excellence. 06 Ng Kee Choe Chairman 17 Jun 08 financial highlights Operating Revenue Total Assets S$ Million 6,000 5,000 4,832 5,243 5,447 S$ Million 30,000 25,000 29,043 4,000 20,000 18,765 18,271 3,000 15,000 2,000 10,000 1,000 5,000 0 FY 05/06 FY 06/07 FY 07/08 0 FY 05/06 FY 06/07 FY 07/08 Net Profit After Tax Shareholder’s Equity S$ Million 1,400 1,200 1,000 800 600 1,317 592 905 235 1,086 458 S$ Million 4,800 4,600 4,400 4,200 4,000 3,899 3,912 4,615 400 725 670 628 3,800 200 3,600 0 3,400 FY 05/06 FY 06/07 FY 07/08 FY 05/06 FY 06/07 FY 07/08 Recurring Profit Exceptional & Non-recurring items S$ Million 450 400 350 300 250 200 150 100 50 Economic Value Added (EVA) - Proforma 278 370 220 Percentage 35 30 25 20 15 10 5 Return On Shareholder’s Equity 34.1% 15.3% 23.2% 25.5% 5.8% 9.9% 18.8% 17.4% 15.6% SP ANNUAL REPORT 2007 07 0 FY 05/06 FY 06/07 FY 07/08 0 FY 05/06 FY 06/07 FY 07/08 Recurring Profit Exceptional & Non-recurring items GROUP STRUCTURE SINGAPORE POWER LIMITED SINGAPORE OPERATIONS AUSTRALIA OPERATIONS Main Businesses Other Businesses Main Businesses SP PowerAssets* SP PowerGrid** PowerGas SP Services SP Global Solutions SP Telecommunications Singapore District Cooling (60%) SP AusNet* (51%) SPI Management Services** SPI (Australia) Assets* SPIAA Management Company** SP ANNUAL REPORT 2007 08 Singapore Operations Singapore Operations has four main business units – SP PowerAssets, SP PowerGrid, PowerGas and SP Services. It also has a technical management consultancy arm and related businesses. SP PowerAssets owns the electricity transmission and distribution assets in Singapore. SP PowerGrid manages and operates the electricity transmission and distribution networks owned by SP PowerAssets. PowerGas is the gas transporter and system operator in Singapore. It owns and operates gas transmission and distribution assets. SP Services provides market support services to electricity, gas and water customers, and facilitates electricity retail market competition. SP Global Solutions provides consultancy, training and management services. It leverages on SP’s expertise in developing and operating energy utility infrastructure and businesses. SP Telecommunications provides telecom infrastructure services. It leverages on SP’s expertise in managing and developing infrastructure assets. Australia Operations Australia Operations has four main business units – SP AusNet, SPI Management Services, SPI (Australia) Assets and SPIAA Management Company. SP AusNet owns and operates Victoria’s primary electricity transmission network, an electricity distribution network in eastern Victoria, and a gas distribution network in western Victoria. SPI Management Services is the management unit operating the business of SP AusNet under a management service agreement. SPI (Australia) Assets is the holding company for assets acquired from Alinta Ltd. It owns gas transmission pipelines, gas and electricity distribution networks, and an asset services provider business. SPIAA Management Company manages the assets owned by SPI (Australia) Assets. It also provides third party asset development, construction and management services. Singapore District Cooling is a joint venture company providing chilled water for the air-conditioning of commercial buildings. * asset owning companies ** management services companies Corporate review Oct 03 S$3.8B global bond issue to optimise capital structure Jul 04 Acquired TXU Australia May 05 Divested Merchant Energy Business in Victoria Apr 06 Launched SP Global Solutions Aug 07 Acquisition of Alinta Assets Jan 08 Divested EverPower IPP in Taiwan 2003 2004 2005 2006 2007 2008 Oct 03 Restructured Singapore electricity transmission and distribution business (SP PowerAssets & SP PowerGrid) Dec 05 SP AusNet listed on Australian & Singapore stock exchanges Dec 06 Divested SPI Seosan in South Korea Sep 07 Designated as LNG terminal owner & operator in Singapore In 2002, SP began its journey to transform itself from a principally Singapore company focused on the transportation of electricity and gas, to a premier energy utility group in the Asia Pacific. With the acquisition of Alinta assets and businesses through SPI (Australia) Assets Pty Ltd in Aug 07, SP has reached a watershed in its corporate history. Our S$29 billion asset base today is more than double our S$13.6 billion assets in 2002. Today, 70 per cent of our assets are overseas, compared to only 18 per cent five years ago. The Group has made great progress in just five years due to our four pillars of strength • Operational excellence • Financial strategies • Corporate finance capabilities • Human talent. Operational Excellence As the owner and operator of Singapore’s entire electricity and gas transmission and distribution networks, and some of Australia’s major electricity and gas networks, we take our responsibilities to the national and regional economies, and consumers seriously. The Group maintains very high standards of network performance. The Singapore electricity grid is one of the world’s best. On average, a consumer in the country experiences less than one supply interruption every 30 years, one of the lowest in the world. This has been made possible by the deployment of new network technologies especially in the areas of condition monitoring. We have also invested heavily in the renewal and expansion of our networks in Singapore and Australia to maintain high operational performance and meet the increasing energy needs of these economies. In the last five years, SP has spent S$4.3 billion in capital expenditure. SP ANNUAL REPORT 2007 09 Corporate review SP CORE BUSINESS ELECTRICITY Generation Transmission SP PowerAssets SP AusNet Distribution SP PowerAssets SP AusNet SPI (Australia) Assets Retail GAS Production Transmission PowerGas SPI (Australia) Assets Distribution PowerGas SP AusNet SPI (Australia) Assets Retail SP ANNUAL REPORT 2007 Financial Strategies We maintain high financial discipline and are committed to a strong credit rating. This is evident in the rigorous financial, corporate governance and risk management processes embedded in the Group. In line with our strategic focus, we have divested all our non-core assets and redeployed the proceeds to our core electricity and gas transmission and distribution businesses. With our continual focus on operational excellence, financial discipline and optimal capital structure, SP’s return on equity was 26 per cent for FY 07/08, including the sale of assets. SP’s financial strength has made it an established name in the global capital markets, enabling the Group to tap the equity and debt markets efficiently. Corporate Finance Due to the inherent market limitations in Singapore, we have looked overseas to realise our growth ambitions as well as to diversify our businesses. The substantial growth in our asset base has been driven by our international acquisition strategy that focuses on • The Group’s core competencies in electricity and gas transmission and distribution • Developed economies with established regulatory regimes and frameworks • Regulated and contracted businesses that provide predictable and regular cashflows. The acquired Alinta assets and businesses include the gas transmission pipelines in New South Wales and Queensland, a gas distribution network in New South Wales, an electricity distribution network in Victoria as well as significant asset management capabilities. These have increased our geographical and sectoral diversification in Australia. 10 Human Talent SP’s continued success depends on our people and their capabilities. Today, the Group has about 6,400 staff located in Singapore and Australia. To support our rapid growth, we have accelerated efforts to recruit talent, nurture and develop our people. Some of the initiatives include • Apprenticeship programmes • Scholarship schemes • Post-graduate programmes • International posting assignments. In fact, a key driver for the Alinta transaction was the addition of its pool of 2,400 management and staff to our workforce. The integration of these people into SP has substantially broadened our operational capabilities which now cover water utilities as well and the management of third party contracts. Delivering Excellence With our larger asset base and expanded capabilities spanning two countries, we are now in an ideal position to seize growth opportunities. We will continue to explore quality accretive opportunities in US, Europe and ASEAN that will create long term value for our shareholders. We will also continue to deepen and grow our core competencies. For instance, with our proven track record, SP has been mandated to build, own and operate Singapore’s first Liquefied Natural Gas terminal as part of the country’s efforts to diversify its energy sources. We are committed to working with the relevant stakeholders for the successful roll-out of the terminal. Expanded Capabilities M&A Experience • Market knowledge • Strategic Investments Market Entry / Networking Underground cable operations • SCADA remote network • monitoring system SP PowerGrid Consultancy / Training / Advisory Services Marketing of Proprietary IP Overhead cable operations • Stakeholder management • Water • Third-party contracts • SPI Management Services SPIAA Management Company Network Planning Professional Services SP ANNUAL REPORT 2007 With expanded capabilities, SP can now provide a wide spectrum of professional management and consultancy services 11 BOARD OF DIRECTORS MR NG KEE CHOE Chairman MR ALAN CHAN HENG LOON MR ERIC GWEE TECK HAI SP ANNUAL REPORT 2007 MR HO TIAN YEE MR TAN CHEE MENG, SC 12 MR NG KEE CHOE Mr Ng Kee Choe, 63, is the non-executive Chairman of Singapore Power Limited. He was appointed Director on 1 Sep 2000 and became its Chairman on 15 Sep 2000. He is also the non-executive Chairman of SP AusNet*. Mr Ng’s other current board directorships include his position as Chairman of NTUC Income Insurance Co-operative Limited, President Commissioner of PT Bank Danamon Indonesia Tbk, Director of Singapore Airport Terminal Services Limited and Director of Singapore Exchange Limited. He is also a member of the Temasek Advisory Panel, a member of the International Advisory Council of China Development Bank and Chairman of Tanah Merah Country Club. Mr Ng was the Vice-Chairman of DBS Group Holdings. He retired from his executive position in Jul 03 after 33 years of service with DBS. For his contributions to public service, Mr Ng was conferred the Public Service Star in 2001. MR ALAN CHAN HENG LOON Mr Alan Chan Heng Loon, 55, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 Jun 01 and is also the Chairman of SP PowerAssets Limited. Mr Chan is currently the Chief Executive Officer and a Director of Singapore Press Holdings Limited. He is the Chairman of the Urban Redevelopment Authority and SPH Magazines Pte Ltd. He is a member of the Board of Trustees of the Courage Fund, the Board of Governors of The Singapore- China Foundation, INSEAD Singapore Council and INSEAD France. He is also a member of the Casino Regulatory Authority of Singapore. Previously, Mr Chan was the Permanent Secretary for the Ministry of Transport and held directorships in DBS Group Holdings Ltd, The Development Bank of Singapore Ltd and PSA Corporation Ltd. He also sits on the boards of MediaCorp TV Holdings Pte Ltd, MediaCorp Press Ltd, Singapore Press Holdings Foundation Limited, TOM Outdoor Media Group Limited, TP Ventures Pte Ltd, GMM Times Company Limited, Business China, Magazines World Sdn Bhd, Blu Inc Holdings Malaysia Sdn Bhd and Blu Inc Media Sdn Bhd. Mr Chan was awarded the Public Service Medal (Gold) in 2002. MR ERIC GWEE TECK HAI Mr Eric Gwee Teck Hai, 69, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 Jan 01. He is the Chairman of SP Services Limited and a Director of SP AusNet*. Mr Gwee is also a Director of WorleyParsons Ltd and the Melbourne Business School Ltd. He was the Chairman of the Board of Governors for the Institute of Technical Education (ITE) and the Public Transport Council. He was also the Chairman of CPG Corporation Pte Ltd and a Director of ExxonMobil Singapore Private Limited till 2001. For his many years of dedicated service to the community, Mr Gwee was awarded the Public Service Star in 1994 and the Public Service Star (Bar)[BBM(L)] in 2004. He was also honoured with the Meritorious Service Medal in 2007. MR HO TIAN YEE Mr Ho Tian Yee, 55, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 May 03. Currently, Mr Ho is the Managing Director of Pacific Asset Management (S) Pte Ltd and holds directorships in publicly-listed companies including Fraser and Neave Limited and Singapore Exchange Limited. He is a member of the Risk Committee of The Government of Singapore Investment Corporation Pte Ltd and also the newly appointed Chairman of Times Publishing Limited. Mr Ho was a former director of Great Eastern Holdings Limited, The Overseas Assurance Corporation Limited and The Great Eastern Life Assurance Corporation Limited. He was awarded the Public Service Medal in 1997. MR TAN CHEE MENG, SC Mr Tan Chee Meng, 51, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 Aug 05. He is also a Director of SP PowerAssets Limited. Mr Tan is Head (International Projects) and a Partner of WongPartnership LLP. He was appointed Senior Counsel in Jan 06, and a Specialist Judge in Jul 06. Mr Tan is a Fellow of the Singapore Institute of Arbitrators and an Accredited Adjudicator of the Singapore Mediation Centre. He is a Regional Panel Arbitrator of the Singapore International Arbitration Centre and is on the Panel of Accredited Arbitrators of Badan Arbitrase Nasional Indonesia. Mr Tan also sits on the Board of the National Council of Social Service and is a member of the Board of Governors of St Gabriel’s Foundation. SP ANNUAL REPORT 2007 13 BOARD OF DIRECTORS MR BOBBY CHIN YOKE CHOONG PROF JEREMY GUY ASHCROFT DAVIS AM MR PAUL CHAN KWAI WAH SP ANNUAL REPORT 2007 BG(NS) CHOI SHING KWOK MR QUEK POH HUAT 14 MR BOBBY CHIN YOKE CHOONG MR PAUL CHAN KWAI WAH Mr Paul Chan Kwai Wah, 54, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 Aug 06. MR QUEK POH HUAT Mr Quek Poh Huat, 61, was appointed a Director of Singapore Power Limited in Nov 01 and Group Chief Executive Officer in May 04. Mr Bobby Chin Yoke Choong, 56, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 23 Jan 06. Mr Chin is the Chairman of Singapore Totalisator Board. Mr Chin serves on the boards of the Competition Commission of Singapore and several publicly-listed companies including Oversea-Chinese Banking Corporation Limited, AV Jennings Limited, Yeo Hiap Seng Ltd, Ho Bee Investment Limited and Neptune Orient Lines Limited. He also sits on the Board of Trustees of the Singapore Indian Development Association (SINDA). Mr Chin was the Managing Partner of KPMG Singapore from 1992 to 2005. He served as Chairman of the Urban Redevelopment Authority from Apr 01 to Mar 06. In 2003, Mr Chin was awarded the Public Service Medal. PROF JEREMY GUY ASHCROFT DAVIS AM Prof Jeremy Guy Ashcroft Davis, 65, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 Aug 06 and is also a Director of SP AusNet*. Prof Davis is the Chairman of UNSW Professorial Superannuation Pty Ltd and the Deputy Chairman of AMWIN Management Pty Ltd. He currently serves as a Director of the Transurban Group, CHAMP Ventures Pty Ltd, Australian Institute of Management NSW & ACT Ltd and the Australian Institute of Management Canberra. He was the former AMP Society Professor at the Australian Graduate School of Management. Prof Davis earlier spent 10 years as a management consultant with the Boston Consulting Group. He also served as a Director of the Australian Stock Exchange from 1990 to 1996, and as a Director and Chairman of AIDC Limited and Amdel Holdings Pty Ltd. He is a Director of Verigy Ltd, SIA Engineering Company Limited and National Healthcare Group Pte Ltd. He was a former Director of the Singapore Economic Development Board, Noel Gifts International Ltd and Singapore Telecommunications Limited. Mr Chan was formerly the Senior Vice President & Managing Director (Asia Pacific & Japan) of Hewlett-Packard Asia Pacific Pte Ltd and the Vice President & Managing Director (Asia Pacific) of Compaq Computer Asia Pacific Pte Ltd. He was also a member of the Tax Review Committee, Ministry of Finance and the Listings Committee of the Stock Exchange of Singapore. Mr Chan was also on the Advisory Board of the Lee Kong Chian School of Business at the Singapore Management University. Mr Chan was awarded the Public Service Star (PBM) in 2005. BG(NS) CHOI SHING KWOK BG(NS) Choi Shing Kwok, 48, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 Aug 06. He is currently the Permanent Secretary of the Ministry of Transport. He was formerly a Director of Singapore Technologies Electronics Limited, Sembawang Resources Development Corporation Ltd, Singapore Automotive Engineering Ltd and Chartered Ammunition Industries Pte Ltd. He also served as a member of the National University of Singapore Council, the Singapore Broadcasting Authority and the Jurong Town Corporation. BG(NS) Choi was awarded the Meritorious Service Medal in 2000 and the Long Service Award (25 years) in 2004 by the Government of Singapore, and has also received state awards from foreign governments. Within the Singapore Power Group, Mr Quek serves as Director on the boards of SP PowerAssets Limited, SP Services Limited and SP AusNet*. He is currently also Chairman of SP PowerGrid Limited, PowerGas Limited, SPI Management Services Pty Ltd and SPI (Australia) Assets Pty Ltd. He is a board director of publiclylisted Singapore Technologies Engineering Ltd. Mr Quek is Singapore’s non-resident Ambassador to Sweden. He was conferred the Public Service Star in 1994. * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. As at 9 May 08 SP ANNUAL REPORT 2007 15 organisational structure Board of Directors Chairman Mr Ng Kee Choe Nominating Committee Chairman Mr Alan Chan Heng Loon Staff Development & Compensation Committee Chairman Mr Ng Kee Choe Finance Committee Chairman Mr Ng Kee Choe Audit Committee Chairman Mr Bobby Chin Yoke Choong Risk Management Committee Chairman Mr Ho Tian Yee Head (Internal Audit) Ms Madalene Hee Subsidiaries’ Internal Audit Group Chief Executive Officer Mr Quek Poh Huat General Counsel & Company Secretary Ms Chi Ping Huey Chief Operating Officer Mr Ong Boon Hwee Chief Financial Officer Mr Yap Chee Keong Managing Director SPI Management Services & SP AusNet Mr Nino Ficca Chief Executive Officer SPI (Australia) Assets Mr Peter Magarry SP ANNUAL REPORT 2007 16 Managing Director SP PowerGrid Mr Sim Kwong Mian Human Resource & Administration Information Systems Corporate Communications SP Global Solutions Managing Director PowerGas Mr John Baptist Tay Managing Director SP Services Mr Wong Chit Sieng Managing Director Strategic Investments & Deputy CEO SPI (Australia) Assets Mr Lim Howe Run Managing Director Australia Investments Mr Jimmy Khoo Finance • Financial Management & Planning • Group Accounts • Group Tax • Risk Management • Settlements • Treasury Subsidiaries’ Finance Group Risk Management Reports to Risk Management Committee Subsidiaries’ Risk Management corporate governance ETHICS & ACCOUNTABILITY The SP Board is solidly committed to good corporate governance. The principles set out in the revised Code of Corporate Governance 2005 (the Code) for listed companies are followed closely by the Company. The Company has used the Code as its guide and best practice standard and has put in place an internal framework to ensure good corporate governance in its business practices and activities. independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, a professional advisor to render due advice. Accountability In presenting the annual financial statements to the shareholder, the Board aims to provide the shareholder with a balanced and comprehensive assessment of the Group’s position and prospects. The Whistleblower Policy, which was launched in 2005, strengthens ethical business conduct in the Group. The Group endeavours to enhance shareholder value by ensuring the highest standards of corporate governance, transparency and accountability. Setting Directions The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a robust system of internal controls to protect the Group’s assets and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. In the last financial year, the Board met five times and held a Board Strategic Retreat. In addition, the Board Steering Committee and Due Diligence Committee were set up for special projects such as the acquisition of Alinta Assets. Access To Information The Board is provided with relevant information prior to Board meetings and on an on-going basis. Board papers include management financial reports, annual budgets and performance against budget, announcement of results, matters requiring Board’s decision, updates on key outstanding issues and disclosure documents as well as updates on new legislative developments. Newly-appointed Board Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. The Group also provides on-going education on legislative updates and best practices. The Board also has separate and independent access to Senior Management and the Company Secretary. Should the Directors, whether as a group or individually, require Management provides the Board with appropriately detailed management accounts of the Group’s performance, prospects and a risk dashboard on a monthly basis. There is a strong element of independence in the Board composition – independent non-executive Directors constitute more than three-quarters of the entire Board. The independence of each Director is reviewed annually by the Nominating Committee in accordance with the Code. The current size of 10 Board members is appropriate for effective decision-making, taking into account the scope and nature of the Group’s operations. Collectively, the Directors have a wealth of expertise and experience in the management of business at senior and international levels. SP AusNet as a publicly-listed stapled entity on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited, has established its own Audit and Risk Management Committee, Nomination and Remuneration Committee as well as Compliance Committee to ensure a high standard of corporate governance. Board Committees The SP Board is supported by specialised board committees to facilitate effective supervision of Management. These are the Audit Committee, the Risk Management Committee, the Finance Committee, the Nominating Committee and the Staff Development and Compensation Committee. As and when required for specific projects such as the acquisition of Alinta Assets, special board steering committees and due diligence committees have been constituted to provide support and guidance to Management. SP ANNUAL REPORT 2007 17 corporate governance Audit Committee The Audit Committee (AC) comprises four non-executive Directors, all of whom are independent Directors as defined in the Code. The Board is of the view that the members of the AC have the financial management expertise and experience to discharge the AC’s responsibilities. The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes, the systems of internal controls and the process of monitoring compliance with the applicable laws, regulations and codes of conduct. The AC holds at least three meetings each year and is responsible for the following: • r
Awards & Affiliationshttps://www.spgroup.com.sg/about-us/awards-and-affiliations
About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Review Awards & Affiliations In our quest for excellence, we are proud that our efforts have been recognised with awards and accolades from leading organisations. Awards President’s Volunteerism & Philanthropy Award – Corporate (Large Enterprise) 2016 SP Group by National Volunteer & Philanthropy Centre 17th CCAS International Contact Centre Awards, 2017 - Gold Award - Best Retention programme SP Services by Contact Centre Association of Singapore 17th CCAS International Contact Centre Awards, 2017 - Gold Award - Customer Experience Mystery Shopper Awards SP Services by Contact Centre Association of Singapore 17th CCAS International Contact Centre Awards, 2017 - Gold Award - Best Quality Assurance Specialist SP Services by Contact Centre Association of Singapore 17th CCAS International Contact Centre Awards, 2017 - Bronze Award - Best In-House Section Contact Centre SP Services by Contact Centre Association of Singapore Charity Platinum Award SP Group by Community Chest Singapore, 2018 to 2022 Volunteer Partner Award SP Group by Community Chest Singapore, 2018, 2020, 2021, 2022 Enabler Award SP Group by Community Chest Singapore, 2022 bizSAFE Partner Award SP PowerGrid by Workplace Safety and Health Council, 2020 to 2022 Champions of Good SP Group by National Volunteer & Philanthrophy Centre, 2017 to 2020 and 2022 Gold Award - Health & Safety SP PowerGrid (Special Projects - Cable Tunnels Section) by Royal Society for Prevention of Accidents, 2017 MSF Community Cares Award   SP Group by Ministry of Social and Family Development, 2020, 2022 Minister's Honour Roll (Star) SP Group by Ministry of Home Affairs, 2013 to 2018 ASEAN Rural Development and Poverty Eradication Awards SP Group by Community Chest Singapore, 2021 NS Mark (Gold) SP Group by the Ministry of Defence, w.e.f. 31 Dec 2022 NS Mark (Gold) - In recognition of exemplary support to Total Defence and National Service SP Group by ACCORD, 2022 President’s Certificate of Commendation (COVID-19) SP Group by Prime Minister's Office Public Service Medal (COVID-19) SP Services by Prime Minister's Office Top 50 Engineering Feats - District Cooling System for Marina Bay Singapore District Cooling by Institute of Engineering Singapore (IES), 2016 Top 50 Engineering Feats - Cross-Island and Jurong Island - Pioneer Cable Tunnels SP PowerGrid (Special Projects - Cable Tunnels Section) by Institute of Engineering Singapore (IES), 2016 Top 50 Engineering Feats - World Class Electricity Grid Reliability SP Group by Institute of Engineering Singapore (IES), 2016 Best In-House PR Team of the Year SP Group by Institute of Public Relations Singapore's PRISM awards, 2017 Singapore Quality Award 2017 SP Services by Enterprise Singapore Excellent Service Awards (EXSA) 2020 SP Services by Singapore Retailer Association MND Minister's Award (Team) Singapore District Cooling by Ministry of National Development (MND), 2016 Global Healthy Workplace 2022 – 2024 SP Group by Global Centre for Health Workplaces Threat-Oriented Person Screening Integrated System (TOPSIS) Outstanding Award 2022   SP Group by Ministry of Home Affairs Safety and Security Watch Group (SSWG) Outstanding Individual Award 2022 SP Group by Ministry of Home Affairs Gold Award - Best Employee Engagement SP Services by Customer Experience Management Asia Excellence Awards, 2017 IDEA District Energy Space 2019 Beyond North America - Bronze Award - Total Building Area Committed Singapore District Cooling by 108th International District Energy Association (IDEA) Annual Conference International Safety Awards 2023 (Merit) SP PowerGrid by British Safety Council Power & Energy Awards 2022 - Building the Energy Metaverse with A Digital Twin SP PowerGrid By Enlit Asia Power & Energy Awards 2022 - Improving SAIDI with Condition Monitoring Systems and Engineering SP PowerGrid By Enlit Asia Certification & Accreditation Data Protection Trustmark SP Services (from Apr 2020) SP Digital (from Jan 2023) By Infocomm Media Development Authority (IMDA) bizSAFE Star SP PowerGrid SP Services Singapore District Cooling SP Digital Workplace Safety and Health Council, 2021 to 2024 ISO37001:2016 Certification for Anti-bribery Management Systems Singapore Power Limited and its wholly owned Singapore incorporated subsidiaries SOCOTEC Certification International, 2021 to 2024 BCA-IMDA Green Mark Platinum Certification for New Data Centre (SP Group Headquarters) SP Group by Building Construction Authority, 2017 to 2020 ISO55001:2014 Certification For Asset Management System SP PowerGrid SOCOTEC Certification International, 2018 to present BCA Green Mark Platinum Super Low Energy Certification (Labrador Tower) SP Group By the Building and Construction Authority of Singapore, 2022 to 2027 ISO/IEC 17025:2005 in Electrical Testing for Electricity Meters SP PowerGrid by Singapore Accreditation Council - Singapore Laboratory Accreditation Scheme, 2000 to present SS564:2013 (Energy & Environment Management System for Operations and Maintenance of Data Centre) SP Group by Building Construction Authority, 2017 to 2020 ISO/IEC 17025:2017 in Calibration and Measurement for Gas Flow Meters SP PowerGrid by Singapore Accreditation Council - Singapore Laboratory Accreditation Scheme, 2005 to present ISO50001 (Energy Management for Operations and Maintenance of Data Centre) SP Group by Building Construction Authority, 2017 to 2020 ISO/IEC 27001:2013 in Management and Operation of Control System for Onshore Receiving Facilities at Sakra and Attap Valley Natural Gas Stations, and Tuas South Offtake Station SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2022 to 2025 ISO 50001: 2018 Certification for Provision of Green Data Centre Services SP Services by SOCOTEC Certification International, 2022 to 2025 ISO/IEC 27001:2013 in Management and Operation of Control System for Onshore Receiving Facilities at Sakra and Attap Valley Natural Gas Stations, and Tuas South Offtake Station SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2022 to 2025 SS564 : Part 1 : 2020 Certification for Provision of Green Data Centre Services SP Services by SOCOTEC Certification International, 2022 to 2025 ISO/IEC 27001:2013 Certification For Information Security Management System (Gas SCADA)   Singapore Power Limited (SCADA Section) by TÜV SÜD PSB Pte Ltd, 2022 to 2025 People Developer Standard SP Services, 2017 to 2022 by Enterprise Singapore ISO/IEC 17025:2005 in Electrical Testing for Current Transformers SP PowerGrid by Singapore Accreditation Council - Singapore Laboratory Accreditation Scheme, 2000 to present ISO 45001:2018 Occupational Health & Safety Management Systems Singapore Power Limited SP Services Singapore District Cooling Singapore Institute of Power and Gas SP One SP Mobility SP Digital SP Home SP Capital SPL Property SP PowerGrid by SOCOTEC Certification International, 2021 to 2024 ISO 9001:2015 Certification For Quality Management System SP PowerGrid by SOCOTEC Certification International, FY16/17 to present ISO 22301:2012 Business Continuity Management System SP PowerGrid by SOCOTEC Certification International, FY17/18 to present SS651:2019 Certification for Occupational Safety & Health Management System SP PowerGrid (Gas Operations) by SOCOTEC Certification International, 2021 to 2024 Singapore Quality Class Certification (STAR), Singapore Innovation Class Certification, Singapore Service Class Certification SP services by Enterprise Singapore, 2017 to 2022 ISO 9001:2015 Certification For Quality Management System SP Services by Singapore Test Services, 2020 to 2023 ISO27001:2013 Certification For Information Security Management System SP Services by SOCOTEC Certification International, 2021 - 2025 ISO 50001: 2018 Certification for Provision of Centralized Production and Distribution of Chilled Water for District Cooling System Singapore District Cooling By SOCOTEC Certification International, 2021 to 2024 ISO 50001 Certification for Energy Management System for Sakra Natural Gas Station SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2022 to 2024 ISO50001:2018 Energy Management System SP PowerGrid (Sakra Natural Gas Station) by TÜV SÜD PSB Singapore, 2022 ISO/IEC 27001:2013 for The Management and Maintenance of the Substation Control System for SPPA in 400kV, 230kV and 66kV substation (SCS) SP Power Assets Ltd by TÜV SÜD PSB Pte Ltd, 2021 to 2024 Affiliations and Associations World Energy Council Singapore The Singapore chapter of the World Energy Council — a United Nations-accredited energy body — provides a platform for the local industry to chart the course of the nation's energy landscape amid disruptive changes, and to address the energy trilemma of creating a secure, accessible and sustainable energy future. It taps on the Council's network of more than 3,000 member organisations in 90 countries, for global insights and best practices on energy policy, innovation and sustainability strategies. The chapter's founding members are Singapore Power (SP), Senoko Energy, YTL PowerSeraya, Tuas Power, PacificLight Power and Singapore District Cooling.
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SP Services has launched a new mobile app as part of a joint pilot between SP Services, EMA and PUB to help consumers reduce energy and water consumption, lower their utilities bill and conserve the environment. 2. During the pilot, the new app is available to about 310,000 consumers who have registered an online SP utilities account as of 15 September 2014. These consumers may download the app from the iTunes or Google Play Store from today to access features ranging from their historical consumption data to usage audits. Eligible users will be informed by SP Services via email by 16 January 2015. 3. The features of the new app include: (i) (ii) Home Utilities Audit: This lets users check the estimated utilities usage of their appliances at home and find out which are consuming the most energy and water. They can then set a savings target for their future bills. The app will provide steps on how to reduce their energy and water consumption to achieve those targets. Past consumption and peer comparison: Users can compare their energy and water consumption against the average and most efficient consumption of their neighbours. Users can also view their own past consumption over the last six months. Selected participants on the pilot will also receive a new e-bill or hardcopy letter providing this information. Please refer to the Annex for more details. 4. The pilot will run from January to April 2015. SP Services will use the results arising from this pilot to study how consumers respond to enhanced information feedback relating to energy and water usage before rolling out the application nationwide. 5. Managing Director of SP Services, Ms Jeanne Cheng, said, “We continuously look for ways to improve service touchpoints and customer experience. With the enhancements on our mobile and web platforms, we hope to raise customers’ awareness of energy efficiency and importance of water conservation which will also help them reduce their utility bills." 1 6. “Saving energy is a good way to help ensure a sustainable future. The new app will enable homeowners to analyse their use of electricity and gas. It will empower them to make an informed decision on efficient use of energy, lower their utility bills and reduce their carbon footprint,” said Mr Yeo Yek Seng, EMA's Acting Chief Executive. 7. “Water is a precious resource and small acts can go a long way in helping Singapore as a whole use water more efficiently. We hope that this mobile app will help consumers be more mindful of how they use water in their daily lives and in the process reduce their water usage and bills,” said Mr Chong Hou Chun, Director of PUB’s Water Supply (Network) Department. 8. Besides the two features above, all users of My Utilities Portal will also be able to perform common utility transactions on-the-go via the app, from viewing their bill and payment history to updating mailing addresses. 9. Members of the public who have questions about the pilot can email to csonline@singaporepower.com.sg or call the SP Services’ hotline at 1800 738 2000. A demo video on the new app can be found at SP Services’ website at www.singaporepower.com.sg/SPServicesMobile. – End – Jointly Issued by: SP Services Limited, Energy Market Authority and Public Utilities Board About Singapore Power and SP Services Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. Over a million industrial, commercial and residential customers in Singapore benefit from SP’s world-class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost-effective worldwide. SP Services, a subsidiary of SP, provides every household and business in Singapore with a convenient and efficient one stop service for electricity, water and piped gas supplies. As the Market Support Services Licensee in the deregulated electricity market in Singapore, SP Services provides meter reading, data management and billing services. It also processes consumer registration and transfers for electricity retailers, thus playing a key role in facilitating competition and consumer choice in the retail market by enabling consumers to switch seamlessly between retailers, and to buy electricity at wholesale market prices. 2 SP Services also provides metering, billing, payment collection, and customer service on behalf of other utility service providers, including PUB for water charges, CityGas for gas charges, and refuse collection companies for refuse removal fees. About the Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Ministry of Trade and Industry. Its main goals are to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Through its work, the EMA seeks to forge a progressive energy landscape for sustained growth. Please visit our website www.ema.gov.sg for more information. About PUB, Singapore’s national water agency PUB is a statutory board under the Ministry of the Environment and Water Resources. It is the water agency that manages Singapore’s water supply, water catchment and used water in an integrated way. PUB has ensured a diversified and sustainable supply of water for Singapore with the Four National Taps (local catchment water, imported water, NEWater, desalinated water). To provide water for all, PUB calls on all to play our part to conserve water, keep our water catchments and waterways clean and build a relationship with water so we can enjoy our water resources. If we all play our part, we can have enough water for all our needs – for industry, for living, for life. 3 Annex Features of New App that Promote Energy Efficiency 1) Consumers can compare their energy and water consumption against the average and most efficient consumption of their neighbours. 4 2) Consumers can conduct a self-audit of their energy and water usage at home. The mobile app can guide them on steps to take to reduce their energy and water consumption. 5 3) Consumers can view their bill and historical consumption, as well as receive energy and water conservation tips. 6 Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/enjoy-a-seamless-unified-experience SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Enjoy a Seamless, Unified Experience RELIABILITY Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. With the SP Utilities mobile app, you can open a utility account, make a payment and even chat “live” with our call agents. A single touch-ID makes it easy to check your bills and past transactions. You’ll never miss important updates through timely alerts. One call, one click and one-stop service in one business day With the SP Utilities app, you can chat “live” with us on the go. SP's one-stop solution at your fingertips. Manage your utilities through one call, one click, at one-stop in one business day. Download the SP Utilities mobile app here. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability [20150108] The Straits Times - An App To Keep Tabs On Energy, Water Usagehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/ded84d01-2668-4c8e-bc18-9c698938fbff/%5B20150108%5D+The+Straits+Times+-+An+App+To+Keep+Tabs+On+Energy,+Water+Usage.pdf?MOD=AJPERES&CVID= An app to keep tabs on energy, water usage Test project between PUB, EMA and SP Services to help cut carbon footprint By CAROLYN KHEW A MOBILE app launched yesterday can be used to keep tabs on home energy and water consumption. About 310,000 residents will be the first to try out the app, which lets them check their estimated utility usage and find out which appliances are consuming the most energy and water. It also offers energy- and water-saving tips. Users may set a savings target for future bills, look at their utility consumption over the past six months and compare this with their neighbours’. They can view their bill and payment history, and update their mailing addresses. The test – from now to April – is a joint pilot project between SP Services, a subsidiary of Singapore Power (SP), the Energy Market Authority (EMA) and national water agency PUB. SP Services said it will look at the results from the pilot before extending the app to all users with an online SP utility account. For the pilot, only residents who have registered for such an account as of Sept 15 last year are eligible. The SP website shows the average electricity use for last October ranged from 131 kilowatt hour About 310,000 HDB residents will be the first to try out a new mobile app which will, among other things, let them check their estimated utility usage and find out which appliances are consuming the most energy and water. PHOTOS: SP SERVICES (kwH) for a one-room HDB flat to 437 kwH for a five-room one. The average utility bill for households with gas went from about $70 for a one-room flat to about $180 for a five-room flat. “Saving energy is a good way to help ensure a sustainable future. The new app will enable home- owners to analyse their use of electricity and gas,” said Mr Yeo Yek Seng, acting chief executive of EMA. “It will empower them to make an informed decision on efficient use of energy, lower their utility bills and reduce their carbon footprint.” The app is available for download from the iTunes or Google Play Store. Those with questions about the pilot project can e-mail csonline@singaporepower.com.sg or call the SP Services’ hotline on 1800-738-2000. There is also a video on SP Services’ website: www.singaporepower.com.sg/SPServicesMobile. kcarolyn@sph.com.sg [FIRST - 8] ST/MONEY/PAGE ... 17/06/21https://www.spgroup.com.sg/dam/jcr:3baf3440-3876-411f-a64b-9f81d2344e20 NUS to pilot SP Group’s digital energy solutions Cha Hae Won The National University of Singapore (NUS) will pilot SP Group’s digital energy solutions to improve energy efficiency standards. SP Group’s spokesman said the company has been in talks with NUS to deploy smart energy solutions. The digital energy solutions will be installed at two buildings in NUS’ University Town – the Education Resource Centre and the Stephen Riady Centre – in the first half of next year. According to SP Group, both buildings will allow the solutions to be tested effectively, with their various categories of spatial use such as offices, teaching rooms and sports facilities. They also have commercial tenants. The solutions consist of an online portal and a mobile application tool. The portal allows building facilities managers to keep track of the building’s aggregated water and electricity consumption, and resulting carbon emissions. This would aid users in identifying ways to reduce their utilities usage. The portal has two key features – advanced data analytics and an anomaly detection function. The data analytics feature provides recommendations on saving energy. The artificial intelligenceenabled anomaly detection function helps prevent utilities wastage. Building occupants will also be involved in SP Group’s digital energy solutions. The occupants as well as those who may visit the buildings will be provided with an “At Work” function of the SP Utilities mobile app. The app provides them with personalised energy data, helping them to be more aware of the buildings’ consumption performance. These digital energy solutions have been developed by SP Group under the Green Buildings Innovation Cluster, with the Building and Construction Authority (BCA) awarding it a grant to implement digital solutions to push the limits of buildings’ energy efficiency standards. SP Group chief executive Stanley Huang said: “With the support of BCA and operators, we will develop user-centric solutions to advance next-gen green, energy-efficient buildings, and create green communities that will accelerate a carbonneutral future for Singapore.” hwcha@sph.com.sg [20150108] The New Paper - New App For Monitoring Utilities Usagehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/cf453a08-6c49-4d39-b227-7c1bec438f67/%5B20150108%5D+The+New+Paper+-+New+App+For+Monitoring+Utilities+Usage.pdf?MOD=AJPERES&CVID= New app for monitoring utilities usage A new mobile application was launched yesterday to help residents monitor their energy and water consumption at home. The free application is part of a joint pilot scheme involving SP Services, a subsidiary of Singapore Power, the Energy Market Authority (EMA) and PUB. It is available to about 310,000 consumers who registered for an online SP utilities account by Sept 15 last year, said SP Services, EMA and PUB in a joint statement. The pilot scheme runs from this month to April this year. The app can be downloaded from the iTunes or Google Play Store and eligible users will be informed via e-mail by Jan 16. The app allows users to check the estimated utilities usage of their appliances at home and find out which are consuming the most energy and water. The app will also provide tips on how to save energy and water. SP Services said it will look at the results from the pilot scheme before rolling out the application nationwide. 2021-38.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2021/2021-38.pdf NUS to pilot SP Group's digital solutions to improve energy efficiency The digital energy solutions will be installed at two buildings in NUS' University Town in the first half of 2022. PHOTO: LIANHE ZAOBAO Cha Hae Won The Straits Times PUBLISHED JUN 16, 2021, 7:22 PM SGT SINGAPORE - The National University of Singapore (NUS) will pilot SP Group's digital energy solutions to improve energy efficiency standards. SP Group, a leading utilities provider in the Asia-Pacific, also offers sustainable energy solutions for businesses. Its spokesman said the company has been in talks with NUS to deploy smart energy solutions. The digital energy solutions will be installed at two buildings in NUS' University Town (UTown) - the Education Resource Centre and the Stephen Riady Centre - in the first half of 2022. According to SP Group, both buildings will allow the solutions to be tested effectively, with their various categories of spatial use, such as offices, teaching rooms and sports facilities. They also have commercial tenants. The solutions consist of an online portal and a mobile application tool. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. This would aid users to identify ways to reduce their utilities usage. The portal has two prominent features - advanced data analytics and an anomaly detection function. The data analytics feature provides recommendations on saving energy. This will assist building operators to plan more efficient building management. The artificial intelligence-enabled anomaly detection function prevents utilities wastage by alerting managers of anomalies in consumption patterns. Alongside facilities managers, building occupants will also be involved in SP Group's digital energy solutions. The occupants, such as staff, workers and students, as well as those who may visit the buildings for meetings, will be provided with an "At Work" function of the SP Utilities mobile app. The app aims to enhance the occupants' sustainability experience by providing them personalised energy data, such as how much energy and water are being used in specific locations of the building, helping them to be more aware of its consumption performance. Additionally, occupants will be encouraged to adopt green behaviour through the app's quizzes, challenges, rewards and tips on saving energy. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. PHOTOS: SP GROUP These digital energy solutions have been developed by SP Group under the Green Buildings Innovation Cluster with the Building and Construction Authority (BCA) awarding it a grant to implement digital solutions to push the limits of buildings' energy efficiency standards. SP Group chief executive Stanley Huang said: "With the support of BCA and operators, we will develop user-centric solutions to advance next-gen green, energy-efficient buildings, and create green communities that will accelerate a carbon neutral future for Singapore." jcr:ffe49b0d-8536-4bfe-9d1f-15f8e075c9e6https://www.spgroup.com.sg/dam/jcr:ffe49b0d-8536-4bfe-9d1f-15f8e075c9e6 NUS to pilot SP Group's digital solutions to improve energy efficiency The digital energy solutions will be installed at two buildings in NUS' University Town in the first half of 2022. PHOTO: LIANHE ZAOBAO Cha Hae Won The Straits Times PUBLISHED JUN 16, 2021, 7:22 PM SGT SINGAPORE - The National University of Singapore (NUS) will pilot SP Group's digital energy solutions to improve energy efficiency standards. SP Group, a leading utilities provider in the Asia-Pacific, also offers sustainable energy solutions for businesses. Its spokesman said the company has been in talks with NUS to deploy smart energy solutions. The digital energy solutions will be installed at two buildings in NUS' University Town (UTown) - the Education Resource Centre and the Stephen Riady Centre - in the first half of 2022. According to SP Group, both buildings will allow the solutions to be tested effectively, with their various categories of spatial use, such as offices, teaching rooms and sports facilities. They also have commercial tenants. The solutions consist of an online portal and a mobile application tool. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. This would aid users to identify ways to reduce their utilities usage. The portal has two prominent features - advanced data analytics and an anomaly detection function. The data analytics feature provides recommendations on saving energy. This will assist building operators to plan more efficient building management. The artificial intelligence-enabled anomaly detection function prevents utilities wastage by alerting managers of anomalies in consumption patterns. Alongside facilities managers, building occupants will also be involved in SP Group's digital energy solutions. The occupants, such as staff, workers and students, as well as those who may visit the buildings for meetings, will be provided with an "At Work" function of the SP Utilities mobile app. The app aims to enhance the occupants' sustainability experience by providing them personalised energy data, such as how much energy and water are being used in specific locations of the building, helping them to be more aware of its consumption performance. Additionally, occupants will be encouraged to adopt green behaviour through the app's quizzes, challenges, rewards and tips on saving energy. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. PHOTOS: SP GROUP These digital energy solutions have been developed by SP Group under the Green Buildings Innovation Cluster with the Building and Construction Authority (BCA) awarding it a grant to implement digital solutions to push the limits of buildings' energy efficiency standards. SP Group chief executive Stanley Huang said: "With the support of BCA and operators, we will develop user-centric solutions to advance next-gen green, energy-efficient buildings, and create green communities that will accelerate a carbon neutral future for Singapore." [20210617]+The+Straits+Times+Online+-+NUS+to+pilot+SP+Group's+digital+solutions+to+improve+energy+efficiency.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/fe5ec213-fdc4-4117-b488-f5e89662944c/%5B20210617%5D+The+Straits+Times+Online+-+NUS+to+pilot+SP+Group's+digital+solutions+to+improve+energy+efficiency.pdf?MOD=AJPERES&CVID= NUS to pilot SP Group's digital solutions to improve energy efficiency The digital energy solutions will be installed at two buildings in NUS' University Town in the first half of 2022. PHOTO: LIANHE ZAOBAO Cha Hae Won The Straits Times PUBLISHED JUN 16, 2021, 7:22 PM SGT SINGAPORE - The National University of Singapore (NUS) will pilot SP Group's digital energy solutions to improve energy efficiency standards. SP Group, a leading utilities provider in the Asia-Pacific, also offers sustainable energy solutions for businesses. Its spokesman said the company has been in talks with NUS to deploy smart energy solutions. The digital energy solutions will be installed at two buildings in NUS' University Town (UTown) - the Education Resource Centre and the Stephen Riady Centre - in the first half of 2022. According to SP Group, both buildings will allow the solutions to be tested effectively, with their various categories of spatial use, such as offices, teaching rooms and sports facilities. They also have commercial tenants. The solutions consist of an online portal and a mobile application tool. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. This would aid users to identify ways to reduce their utilities usage. The portal has two prominent features - advanced data analytics and an anomaly detection function. The data analytics feature provides recommendations on saving energy. This will assist building operators to plan more efficient building management. The artificial intelligence-enabled anomaly detection function prevents utilities wastage by alerting managers of anomalies in consumption patterns. Alongside facilities managers, building occupants will also be involved in SP Group's digital energy solutions. The occupants, such as staff, workers and students, as well as those who may visit the buildings for meetings, will be provided with an "At Work" function of the SP Utilities mobile app. The app aims to enhance the occupants' sustainability experience by providing them personalised energy data, such as how much energy and water are being used in specific locations of the building, helping them to be more aware of its consumption performance. Additionally, occupants will be encouraged to adopt green behaviour through the app's quizzes, challenges, rewards and tips on saving energy. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. PHOTOS: SP GROUP These digital energy solutions have been developed by SP Group under the Green Buildings Innovation Cluster with the Building and Construction Authority (BCA) awarding it a grant to implement digital solutions to push the limits of buildings' energy efficiency standards. SP Group chief executive Stanley Huang said: "With the support of BCA and operators, we will develop user-centric solutions to advance next-gen green, energy-efficient buildings, and create green communities that will accelerate a carbon neutral future for Singapore." Everyone Can Contribute to a Low-Carbon, Smart Energy Singapore with SP Group’s My Green Credits™https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Everyone-Can-Contribute-to-a-Low-Carbon--Smart-Energy-Singapore-with-SP-Groups-My-Green-Credits-TM News Release Everyone Can Contribute to a Low-Carbon, Smart Energy Singapore with SP Group’s My Green Credits™ Singapore, 1 October 2020 – Everyone in Singapore can now contribute to a low-carbon, smart energy Singapore by purchasing Renewable Energy Certificates1 (RECs) on SP Group’s (SP) digital app platform. SP has launched My Green CreditsTM, a feature on the SP Utilities app, making it affordable and convenient for anyone2 in Singapore to purchase “green credits” and match their electricity consumption with an equivalent amount of green energy produced. To underscore its commitment to creating a low-carbon future, SP is covering 100 per cent of the electricity consumption at its headquarters at 2 Kallang Sector with RECs. Its management and staff are also “greening” their own electricity consumption with My Green CreditsTM. There is a choice to “green” any amount from zero to 100 per cent of monthly electricity consumption, at the click of a button. Mr Stanley Huang, Group Chief Executive Officer, SP Group, said: “Many in Singapore are keen to make green practices part of their everyday life. However, they may be deterred by relatively high costs and the lack of easy access to green sources on a sustained basis. With My Green CreditsTM, everyone can counter the impact of their electricity consumption and create a low-carbon, smart energy Singapore. We are putting the green power back in the consumer’s hands, in a convenient, affordable and secure way.” Customers utilising My Green CreditsTM will have peace of mind knowing that SP is the first authorised local issuer of International Renewable Energy Certificates (I-RECs) in Asia Pacific. This independent accreditation by the globally recognised International REC Standard Foundation (IREC Standard) means consumers can be assured of the integrity of each local I-REC issued. The launch of My Green CreditsTM is an extension of the suite of green solutions offered on the SP Utilities mobile app to help customers achieve a low-carbon, smart energy future. Earlier in the year, SP launched My Carbon Footprint – a carbon footprint calculator to help build awareness of one’s daily impact on the environment. Download the SP Utilities App here: spgrp.sg/mobileapp if you have not done so. If you have downloaded the SP Utilities App like one million others in Singapore, simply log on to your utilities account and make use of My Green CreditsTM. For more details, please refer to Appendix 1. -Ends- About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. SP Group Partners Chevron to Offer Electric Vehicle Charging at Selected Caltex Service Stationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Partners-Chevron-to-Offer-Electric-Vehicle-Charging-at-Selected-Caltex-Service-Stations News Release SP Group Partners Chevron to Offer Electric Vehicle Charging at Selected Caltex Service Stations Singapore, 22 March 2021 – SP Group (SP) and Chevron Singapore Pte. Ltd., which markets the CaltexTM brand, today announced a partnership to offer fast electric vehicle (EV) charging at selected Caltex service stations, delivering on-the-go convenience to electric vehicle motorists. To be located at four of Caltex’s service stations across Singapore, the initial batch of chargers will be strategically located across the Caltex network, at Chong Pang (North), Changi (East), Jurong Spring (West) and Dunearn (Central). These Caltex service stations will be equipped with 50kW direct current (DC) fast chargers that can charge up an EV in 30 minutes, versus a few hours required by the more commonly available alternating current (AC) chargers. Three service stations will each be equipped with one 50kW direct current (DC) fast charger. The fourth, at Changi, will have two 50kW DC charging points that are designed to allow a compatible car to charge up to a speed of 100kW, provided only one car is utilising the charging points. (Refer to the annex for the addresses of this first batch of service stations.) SP and Caltex will study EV charging usage patterns and behaviour at the stations to refine and enhance accessibility and utilisation, and plan for more charging points and locations. Group Chief Executive Officer of SP, Mr. Stanley Huang, said, “We are pleased to partner Caltex in our first collaboration with a fuels and lubricants retailer. This gives EV drivers greater convenience as it accelerates the accessibility of charging locations that are incorporated in our daily activities. Our aim is to build Singapore’s largest public EV charging network and expand our integrated green mobility solutions to meet the evolving needs and sustainability goals of businesses and individuals.” "Chevron is excited to partner with SP Group to provide EV chargers at selected Caltex stations in Singapore. It is Chevron’s goal to deliver affordable, reliable, and ever-cleaner energy that enables human progress," said Mr. Law Tat Win, Chevron Singapore Country Chairman. "We 2 endeavour to continually test, learn and explore how to enhance our product and service offerings for our Singapore customers at our Caltex stations.” This SP and Caltex partnership will better serve drivers choosing electric vehicles and help achieve a lower-carbon future for Singapore. This includes Caltex’s existing commercial customers who plan to electrify their fleets. Both companies will continue to explore initiatives to meet the EV needs for private ownership and commercial use. The chargers will be installed by the second quarter of 2021 and will be incorporated on the SP Utilities mobile app for ease of use. The SP Utilities mobile app allows EV drivers to search for the availability of the nearest charging points, receive real-time updates on their charging sessions and make direct, cashless payment. About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. About Chevron Singapore Chevron Singapore Pte. Ltd. markets the 85-year-young Caltex brand, which is Chevron’s customer-facing brand in Asia Pacific and parts of the Middle East and Africa. The Caltex retail network in Singapore consists of 26 Caltex service stations and StarMart-branded convenience stores. All Caltex service stations accept the CaltexGO mobile payment for fuel purchases. Products such as the all new Caltex with Techron® with Clean & Glide Technology™ petrol, Caltex Diesel with TechronD® and Havoline® motor oil are also available at all Caltex service stations. In partnership with NTUC Link, the Plus! loyalty program also enables motorists to earn 3 LinkPoints for every litre of fuel purchased at Caltex. For more information, visit www.caltex.com.sg. ANNEX A: Address of service stations Address Chong Pang (North) 3700 Yishun Ring Rd, Singapore 768690 Changi (East] 78 Changi Rd, Singapore 419714 Jurong Spring (West) 100 Jurong West Ave 1, Singapore 649519 Dunearn (Central) 130 Dunearn Rd, Singapore 309436 [20210322] Media Release - SP Group Partners Chevron to Offer Electric Vehicle Charging at Selected Caltex Service Stationshttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/d8f3cb97-70e4-4c5f-bd57-29d857e496c6/%5B20210322%5D+Media+Release+-+SP+Group+Partners+Chevron+to+Offer+Electric+Vehicle+Charging+at+Selected+Caltex+Service+Stations.pdf?MOD=AJPERES&CVID= News Release SP GROUP PARTNERS CHEVRON TO OFFER ELECTRIC VEHICLE CHARGING AT SELECTED CALTEX SERVICE STATIONS Singapore, 22 March 2021 – SP Group (SP) and Chevron Singapore Pte. Ltd., which markets the Caltex TM brand, today announced a partnership to offer fast electric vehicle (EV) charging at selected Caltex service stations, delivering on-the-go convenience to electric vehicle motorists. To be located at four of Caltex’s service stations across Singapore, the initial batch of chargers will be strategically located across the Caltex network, at Chong Pang (North), Changi (East), Jurong Spring (West) and Dunearn (Central). These Caltex service stations will be equipped with 50kW direct current (DC) fast chargers that can charge up an EV in 30 minutes, versus a few hours required by the more commonly available alternating current (AC) chargers. Three service stations will each be equipped with one 50kW direct current (DC) fast charger. The fourth, at Changi, will have two 50kW DC charging points that are designed to allow a compatible car to charge up to a speed of 100kW, provided only one car is utilising the charging points. (Refer to the annex for the addresses of this first batch of service stations.) SP and Caltex will study EV charging usage patterns and behaviour at the stations to refine and enhance accessibility and utilisation, and plan for more charging points and locations. Group Chief Executive Officer of SP, Mr. Stanley Huang, said, “We are pleased to partner Caltex in our first collaboration with a fuels and lubricants retailer. This gives EV drivers greater convenience as it accelerates the accessibility of charging locations that are incorporated in our daily activities. Our aim is to build Singapore’s largest public EV charging network and expand our integrated green mobility solutions to meet the evolving needs and sustainability goals of businesses and individuals.” "Chevron is excited to partner with SP Group to provide EV chargers at selected Caltex stations in Singapore. It is Chevron’s goal to deliver affordable, reliable, and ever-cleaner energy that enables human progress," said Mr. Law Tat Win, Chevron Singapore Country Chairman. "We 1 endeavour to continually test, learn and explore how to enhance our product and service offerings for our Singapore customers at our Caltex stations.” This SP and Caltex partnership will better serve drivers choosing electric vehicles and help achieve a lower-carbon future for Singapore. This includes Caltex’s existing commercial customers who plan to electrify their fleets. Both companies will continue to explore initiatives to meet the EV needs for private ownership and commercial use. The chargers will be installed by the second quarter of 2021 and will be incorporated on the SP Utilities mobile app for ease of use. The SP Utilities mobile app allows EV drivers to search for the availability of the nearest charging points, receive real-time updates on their charging sessions and make direct, cashless payment. -Ends- 2 About SP Group SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. About Chevron Singapore Chevron Singapore Pte. Ltd. markets the 85-year-young Caltex brand, which is Chevron’s customer-facing brand in Asia Pacific and parts of the Middle East and Africa. The Caltex retail network in Singapore consists of 26 Caltex service stations and StarMart-branded convenience stores. All Caltex service stations accept the CaltexGO mobile payment for fuel purchases. Products such as the all new Caltex with Techron® with Clean & Glide Technology™ petrol, Caltex Diesel with TechronD® and Havoline® motor oil are also available at all Caltex service stations. In partnership with NTUC Link, the Plus! loyalty program also enables motorists to earn 3 LinkPoints for every litre of fuel purchased at Caltex. For more information, visit www.caltex.com.sg. 3 ANNEX A: Address of service stations Address Chong Pang (North) 3700 Yishun Ring Rd, Singapore 768690 Changi (East] 78 Changi Rd, Singapore 419714 Jurong Spring (West) 100 Jurong West Ave 1, Singapore 649519 Dunearn (Central) 130 Dunearn Rd, Singapore 309436 4 Searchhttps://www.spgroup.com.sg/search?tag=service Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 Searchhttps://www.spgroup.com.sg/search?tag=service Search [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre Microsoft Word - SP Contractor Portal T&C.docxhttps://www.spgroup.com.sg/dam/jcr:071bcebf-7797-434d-9550-004d2d8dc112/%20SP%20Contractor%20Portal%20T&C.pdf Terms & Conditions of Use IMPORTANT - PLEASE READ THESE TERMS & CONDITIONS OF USE CAREFULLY. BY ACCESSING THIS PORTAL (“PORTAL”) AND/OR USING ANY OF THE SERVICES (INCLUDING DOWNLOADING, INSTALLING OR USING ANY ASSOCIATED SOFTWARE) BEING OFFERED THROUGH THE PORTAL, THE USER AGREES TO BE BOUND Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/jcr:0a5abe66-cae2-4aad-9ec2-b4c986f9c8dc/Tariffs%20for%20District%20Cooling%20Service%20(wef%201%20May%202024).pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 MAY 2024 Capacity Media Release - Using Data To Help Consumers Reduce Their Electricity Consumptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/e33d0750-c136-4f0c-9e7c-9df1943d2b0b/%5B20140218%5D+Media+Release+-+Using+Data+To+Help+Consumers+Reduce+Their+Electricity+Consumption.pdf?MOD=AJPERES&CVID= 18 February 2014 Using data to help consumers reduce their electricity consumption 1. A new pilot by SP Services (SPS) and the Energy Market Authority (EMA) will enable participating consumers to compare their electricity consumption against the average consumption of their neighbours; and through FAQs.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/411e3df0-e1e0-427d-9265-150c26db88fb/FAQs.pdf?MOD=AJPERES&CVID=nOcN2r1 1. What will happen to my electricity supply? Will my supply be disrupted? Please be assured that we will work with your retailer for a smooth transfer to SP Services as a retailer of last resort to ensure that there is no disruption to your power supply. 2. Will SP Services be able to honour Advisory On Scam Emailhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/51b7575d-4093-475a-ab2a-6ce31bc4a7d2/%5B20140911%5D+Advisory+On+Scam+Email.pdf?MOD=AJPERES&CVID= 11 September 2014 For Immediate Release MEDIA RELEASE ADVISORY ON SCAM EMAIL 1. There have been reported cases of individuals receiving emails from a sender titled ‘SP Services Offer’ claiming to provide refunds on their utilities bills. The Appendix contains a screenshot of such an email Media Release - Mobile App To Help Consumers Reduce Energy And Water Consumptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/17797d11-ce00-4ca1-8d3b-e9465f497c49/%5B20150107%5D+Media+Release+-+Mobile+App+To+Help+Consumers+Reduce+Energy+And+Water+Consumption.pdf?MOD=AJPERES&CVID= 7 January 2015 FOR IMMEDIATE RELEASE Mobile App to Help Consumers Reduce Energy and Water Consumption 1. SP Services has launched a new mobile app as part of a joint pilot between SP Services, EMA and PUB to help consumers reduce energy and water consumption, lower their utilities bill and conserve Awards & Affiliationshttps://www.spgroup.com.sg/about-us/awards-and-affiliations Volunteerism & Philanthropy Award – Corporate (Large Enterprise) 2016 SP Group by National Volunteer & Philanthropy Centre 17th CCAS International Contact Centre Awards, 2017 - Gold Award - Best Retention programme SP Services by Contact Centre Association of Singapore 17th CCAS International Contact Centre 1 2 3 4 5 ..... 50 1 2 3 4 5 ..... 78 Media Release - Mobile App To Help Consumers Reduce Energy And Water Consumptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/17797d11-ce00-4ca1-8d3b-e9465f497c49/%5B20150107%5D+Media+Release+-+Mobile+App+To+Help+Consumers+Reduce+Energy+And+Water+Consumption.pdf?MOD=AJPERES&CVID= 7 January 2015 FOR IMMEDIATE RELEASE Mobile App to Help Consumers Reduce Energy and Water Consumption 1. SP Services has launched a new mobile app as part of a joint pilot between SP Services, EMA and PUB to help consumers reduce energy and water consumption, lower their utilities bill and conserve the environment. 2. During the pilot, the new app is available to about 310,000 consumers who have registered an online SP utilities account as of 15 September 2014. These consumers may download the app from the iTunes or Google Play Store from today to access features ranging from their historical consumption data to usage audits. Eligible users will be informed by SP Services via email by 16 January 2015. 3. The features of the new app include: (i) (ii) Home Utilities Audit: This lets users check the estimated utilities usage of their appliances at home and find out which are consuming the most energy and water. They can then set a savings target for their future bills. The app will provide steps on how to reduce their energy and water consumption to achieve those targets. Past consumption and peer comparison: Users can compare their energy and water consumption against the average and most efficient consumption of their neighbours. Users can also view their own past consumption over the last six months. Selected participants on the pilot will also receive a new e-bill or hardcopy letter providing this information. Please refer to the Annex for more details. 4. The pilot will run from January to April 2015. SP Services will use the results arising from this pilot to study how consumers respond to enhanced information feedback relating to energy and water usage before rolling out the application nationwide. 5. Managing Director of SP Services, Ms Jeanne Cheng, said, “We continuously look for ways to improve service touchpoints and customer experience. With the enhancements on our mobile and web platforms, we hope to raise customers’ awareness of energy efficiency and importance of water conservation which will also help them reduce their utility bills." 1 6. “Saving energy is a good way to help ensure a sustainable future. The new app will enable homeowners to analyse their use of electricity and gas. It will empower them to make an informed decision on efficient use of energy, lower their utility bills and reduce their carbon footprint,” said Mr Yeo Yek Seng, EMA's Acting Chief Executive. 7. “Water is a precious resource and small acts can go a long way in helping Singapore as a whole use water more efficiently. We hope that this mobile app will help consumers be more mindful of how they use water in their daily lives and in the process reduce their water usage and bills,” said Mr Chong Hou Chun, Director of PUB’s Water Supply (Network) Department. 8. Besides the two features above, all users of My Utilities Portal will also be able to perform common utility transactions on-the-go via the app, from viewing their bill and payment history to updating mailing addresses. 9. Members of the public who have questions about the pilot can email to csonline@singaporepower.com.sg or call the SP Services’ hotline at 1800 738 2000. A demo video on the new app can be found at SP Services’ website at www.singaporepower.com.sg/SPServicesMobile. – End – Jointly Issued by: SP Services Limited, Energy Market Authority and Public Utilities Board About Singapore Power and SP Services Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. Over a million industrial, commercial and residential customers in Singapore benefit from SP’s world-class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost-effective worldwide. SP Services, a subsidiary of SP, provides every household and business in Singapore with a convenient and efficient one stop service for electricity, water and piped gas supplies. As the Market Support Services Licensee in the deregulated electricity market in Singapore, SP Services provides meter reading, data management and billing services. It also processes consumer registration and transfers for electricity retailers, thus playing a key role in facilitating competition and consumer choice in the retail market by enabling consumers to switch seamlessly between retailers, and to buy electricity at wholesale market prices. 2 SP Services also provides metering, billing, payment collection, and customer service on behalf of other utility service providers, including PUB for water charges, CityGas for gas charges, and refuse collection companies for refuse removal fees. About the Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Ministry of Trade and Industry. Its main goals are to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Through its work, the EMA seeks to forge a progressive energy landscape for sustained growth. Please visit our website www.ema.gov.sg for more information. About PUB, Singapore’s national water agency PUB is a statutory board under the Ministry of the Environment and Water Resources. It is the water agency that manages Singapore’s water supply, water catchment and used water in an integrated way. PUB has ensured a diversified and sustainable supply of water for Singapore with the Four National Taps (local catchment water, imported water, NEWater, desalinated water). To provide water for all, PUB calls on all to play our part to conserve water, keep our water catchments and waterways clean and build a relationship with water so we can enjoy our water resources. If we all play our part, we can have enough water for all our needs – for industry, for living, for life. 3 Annex Features of New App that Promote Energy Efficiency 1) Consumers can compare their energy and water consumption against the average and most efficient consumption of their neighbours. 4 2) Consumers can conduct a self-audit of their energy and water usage at home. The mobile app can guide them on steps to take to reduce their energy and water consumption. 5 3) Consumers can view their bill and historical consumption, as well as receive energy and water conservation tips. 6 Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/enjoy-a-seamless-unified-experience SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Enjoy a Seamless, Unified Experience RELIABILITY Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. With the SP Utilities mobile app, you can open a utility account, make a payment and even chat “live” with our call agents. A single touch-ID makes it easy to check your bills and past transactions. You’ll never miss important updates through timely alerts. One call, one click and one-stop service in one business day With the SP Utilities app, you can chat “live” with us on the go. SP's one-stop solution at your fingertips. Manage your utilities through one call, one click, at one-stop in one business day. Download the SP Utilities mobile app here. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability [20150108] The Straits Times - An App To Keep Tabs On Energy, Water Usagehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/ded84d01-2668-4c8e-bc18-9c698938fbff/%5B20150108%5D+The+Straits+Times+-+An+App+To+Keep+Tabs+On+Energy,+Water+Usage.pdf?MOD=AJPERES&CVID= An app to keep tabs on energy, water usage Test project between PUB, EMA and SP Services to help cut carbon footprint By CAROLYN KHEW A MOBILE app launched yesterday can be used to keep tabs on home energy and water consumption. About 310,000 residents will be the first to try out the app, which lets them check their estimated utility usage and find out which appliances are consuming the most energy and water. It also offers energy- and water-saving tips. Users may set a savings target for future bills, look at their utility consumption over the past six months and compare this with their neighbours’. They can view their bill and payment history, and update their mailing addresses. The test – from now to April – is a joint pilot project between SP Services, a subsidiary of Singapore Power (SP), the Energy Market Authority (EMA) and national water agency PUB. SP Services said it will look at the results from the pilot before extending the app to all users with an online SP utility account. For the pilot, only residents who have registered for such an account as of Sept 15 last year are eligible. The SP website shows the average electricity use for last October ranged from 131 kilowatt hour About 310,000 HDB residents will be the first to try out a new mobile app which will, among other things, let them check their estimated utility usage and find out which appliances are consuming the most energy and water. PHOTOS: SP SERVICES (kwH) for a one-room HDB flat to 437 kwH for a five-room one. The average utility bill for households with gas went from about $70 for a one-room flat to about $180 for a five-room flat. “Saving energy is a good way to help ensure a sustainable future. The new app will enable home- owners to analyse their use of electricity and gas,” said Mr Yeo Yek Seng, acting chief executive of EMA. “It will empower them to make an informed decision on efficient use of energy, lower their utility bills and reduce their carbon footprint.” The app is available for download from the iTunes or Google Play Store. Those with questions about the pilot project can e-mail csonline@singaporepower.com.sg or call the SP Services’ hotline on 1800-738-2000. There is also a video on SP Services’ website: www.singaporepower.com.sg/SPServicesMobile. kcarolyn@sph.com.sg [FIRST - 8] ST/MONEY/PAGE ... 17/06/21https://www.spgroup.com.sg/dam/jcr:3baf3440-3876-411f-a64b-9f81d2344e20 NUS to pilot SP Group’s digital energy solutions Cha Hae Won The National University of Singapore (NUS) will pilot SP Group’s digital energy solutions to improve energy efficiency standards. SP Group’s spokesman said the company has been in talks with NUS to deploy smart energy solutions. The digital energy solutions will be installed at two buildings in NUS’ University Town – the Education Resource Centre and the Stephen Riady Centre – in the first half of next year. According to SP Group, both buildings will allow the solutions to be tested effectively, with their various categories of spatial use such as offices, teaching rooms and sports facilities. They also have commercial tenants. The solutions consist of an online portal and a mobile application tool. The portal allows building facilities managers to keep track of the building’s aggregated water and electricity consumption, and resulting carbon emissions. This would aid users in identifying ways to reduce their utilities usage. The portal has two key features – advanced data analytics and an anomaly detection function. The data analytics feature provides recommendations on saving energy. The artificial intelligenceenabled anomaly detection function helps prevent utilities wastage. Building occupants will also be involved in SP Group’s digital energy solutions. The occupants as well as those who may visit the buildings will be provided with an “At Work” function of the SP Utilities mobile app. The app provides them with personalised energy data, helping them to be more aware of the buildings’ consumption performance. These digital energy solutions have been developed by SP Group under the Green Buildings Innovation Cluster, with the Building and Construction Authority (BCA) awarding it a grant to implement digital solutions to push the limits of buildings’ energy efficiency standards. SP Group chief executive Stanley Huang said: “With the support of BCA and operators, we will develop user-centric solutions to advance next-gen green, energy-efficient buildings, and create green communities that will accelerate a carbonneutral future for Singapore.” hwcha@sph.com.sg [20150108] The New Paper - New App For Monitoring Utilities Usagehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/cf453a08-6c49-4d39-b227-7c1bec438f67/%5B20150108%5D+The+New+Paper+-+New+App+For+Monitoring+Utilities+Usage.pdf?MOD=AJPERES&CVID= New app for monitoring utilities usage A new mobile application was launched yesterday to help residents monitor their energy and water consumption at home. The free application is part of a joint pilot scheme involving SP Services, a subsidiary of Singapore Power, the Energy Market Authority (EMA) and PUB. It is available to about 310,000 consumers who registered for an online SP utilities account by Sept 15 last year, said SP Services, EMA and PUB in a joint statement. The pilot scheme runs from this month to April this year. The app can be downloaded from the iTunes or Google Play Store and eligible users will be informed via e-mail by Jan 16. The app allows users to check the estimated utilities usage of their appliances at home and find out which are consuming the most energy and water. The app will also provide tips on how to save energy and water. SP Services said it will look at the results from the pilot scheme before rolling out the application nationwide. Searchhttps://www.spgroup.com.sg/search?tag=service Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 Searchhttps://www.spgroup.com.sg/search?tag=service Search [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre Microsoft Word - SP Contractor Portal T&C.docxhttps://www.spgroup.com.sg/dam/jcr:071bcebf-7797-434d-9550-004d2d8dc112/%20SP%20Contractor%20Portal%20T&C.pdf Terms & Conditions of Use IMPORTANT - PLEASE READ THESE TERMS & CONDITIONS OF USE CAREFULLY. BY ACCESSING THIS PORTAL (“PORTAL”) AND/OR USING ANY OF THE SERVICES (INCLUDING DOWNLOADING, INSTALLING OR USING ANY ASSOCIATED SOFTWARE) BEING OFFERED THROUGH THE PORTAL, THE USER AGREES TO BE BOUND Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/jcr:0a5abe66-cae2-4aad-9ec2-b4c986f9c8dc/Tariffs%20for%20District%20Cooling%20Service%20(wef%201%20May%202024).pdf SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 MAY 2024 Capacity Media Release - Using Data To Help Consumers Reduce Their Electricity Consumptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/e33d0750-c136-4f0c-9e7c-9df1943d2b0b/%5B20140218%5D+Media+Release+-+Using+Data+To+Help+Consumers+Reduce+Their+Electricity+Consumption.pdf?MOD=AJPERES&CVID= 18 February 2014 Using data to help consumers reduce their electricity consumption 1. A new pilot by SP Services (SPS) and the Energy Market Authority (EMA) will enable participating consumers to compare their electricity consumption against the average consumption of their neighbours; and through FAQs.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/411e3df0-e1e0-427d-9265-150c26db88fb/FAQs.pdf?MOD=AJPERES&CVID=nOcN2r1 1. What will happen to my electricity supply? Will my supply be disrupted? Please be assured that we will work with your retailer for a smooth transfer to SP Services as a retailer of last resort to ensure that there is no disruption to your power supply. 2. Will SP Services be able to honour Advisory On Scam Emailhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/51b7575d-4093-475a-ab2a-6ce31bc4a7d2/%5B20140911%5D+Advisory+On+Scam+Email.pdf?MOD=AJPERES&CVID= 11 September 2014 For Immediate Release MEDIA RELEASE ADVISORY ON SCAM EMAIL 1. There have been reported cases of individuals receiving emails from a sender titled ‘SP Services Offer’ claiming to provide refunds on their utilities bills. The Appendix contains a screenshot of such an email Media Release - Mobile App To Help Consumers Reduce Energy And Water Consumptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/17797d11-ce00-4ca1-8d3b-e9465f497c49/%5B20150107%5D+Media+Release+-+Mobile+App+To+Help+Consumers+Reduce+Energy+And+Water+Consumption.pdf?MOD=AJPERES&CVID= 7 January 2015 FOR IMMEDIATE RELEASE Mobile App to Help Consumers Reduce Energy and Water Consumption 1. SP Services has launched a new mobile app as part of a joint pilot between SP Services, EMA and PUB to help consumers reduce energy and water consumption, lower their utilities bill and conserve Awards & Affiliationshttps://www.spgroup.com.sg/about-us/awards-and-affiliations Volunteerism & Philanthropy Award – Corporate (Large Enterprise) 2016 SP Group by National Volunteer & Philanthropy Centre 17th CCAS International Contact Centre Awards, 2017 - Gold Award - Best Retention programme SP Services by Contact Centre Association of Singapore 17th CCAS International Contact Centre 1 2 3 4 5 ..... 50 2021-38.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2021/2021-38.pdf NUS to pilot SP Group's digital solutions to improve energy efficiency The digital energy solutions will be installed at two buildings in NUS' University Town in the first half of 2022. PHOTO: LIANHE ZAOBAO Cha Hae Won The Straits Times PUBLISHED JUN 16, 2021, 7:22 PM SGT SINGAPORE - The National University of Singapore (NUS) will pilot SP Group's digital energy solutions to improve energy efficiency standards. SP Group, a leading utilities provider in the Asia-Pacific, also offers sustainable energy solutions for businesses. Its spokesman said the company has been in talks with NUS to deploy smart energy solutions. The digital energy solutions will be installed at two buildings in NUS' University Town (UTown) - the Education Resource Centre and the Stephen Riady Centre - in the first half of 2022. According to SP Group, both buildings will allow the solutions to be tested effectively, with their various categories of spatial use, such as offices, teaching rooms and sports facilities. They also have commercial tenants. The solutions consist of an online portal and a mobile application tool. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. This would aid users to identify ways to reduce their utilities usage. The portal has two prominent features - advanced data analytics and an anomaly detection function. The data analytics feature provides recommendations on saving energy. This will assist building operators to plan more efficient building management. The artificial intelligence-enabled anomaly detection function prevents utilities wastage by alerting managers of anomalies in consumption patterns. Alongside facilities managers, building occupants will also be involved in SP Group's digital energy solutions. The occupants, such as staff, workers and students, as well as those who may visit the buildings for meetings, will be provided with an "At Work" function of the SP Utilities mobile app. The app aims to enhance the occupants' sustainability experience by providing them personalised energy data, such as how much energy and water are being used in specific locations of the building, helping them to be more aware of its consumption performance. Additionally, occupants will be encouraged to adopt green behaviour through the app's quizzes, challenges, rewards and tips on saving energy. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. PHOTOS: SP GROUP These digital energy solutions have been developed by SP Group under the Green Buildings Innovation Cluster with the Building and Construction Authority (BCA) awarding it a grant to implement digital solutions to push the limits of buildings' energy efficiency standards. SP Group chief executive Stanley Huang said: "With the support of BCA and operators, we will develop user-centric solutions to advance next-gen green, energy-efficient buildings, and create green communities that will accelerate a carbon neutral future for Singapore." jcr:ffe49b0d-8536-4bfe-9d1f-15f8e075c9e6https://www.spgroup.com.sg/dam/jcr:ffe49b0d-8536-4bfe-9d1f-15f8e075c9e6 NUS to pilot SP Group's digital solutions to improve energy efficiency The digital energy solutions will be installed at two buildings in NUS' University Town in the first half of 2022. PHOTO: LIANHE ZAOBAO Cha Hae Won The Straits Times PUBLISHED JUN 16, 2021, 7:22 PM SGT SINGAPORE - The National University of Singapore (NUS) will pilot SP Group's digital energy solutions to improve energy efficiency standards. SP Group, a leading utilities provider in the Asia-Pacific, also offers sustainable energy solutions for businesses. Its spokesman said the company has been in talks with NUS to deploy smart energy solutions. The digital energy solutions will be installed at two buildings in NUS' University Town (UTown) - the Education Resource Centre and the Stephen Riady Centre - in the first half of 2022. According to SP Group, both buildings will allow the solutions to be tested effectively, with their various categories of spatial use, such as offices, teaching rooms and sports facilities. They also have commercial tenants. The solutions consist of an online portal and a mobile application tool. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. This would aid users to identify ways to reduce their utilities usage. The portal has two prominent features - advanced data analytics and an anomaly detection function. The data analytics feature provides recommendations on saving energy. This will assist building operators to plan more efficient building management. The artificial intelligence-enabled anomaly detection function prevents utilities wastage by alerting managers of anomalies in consumption patterns. Alongside facilities managers, building occupants will also be involved in SP Group's digital energy solutions. The occupants, such as staff, workers and students, as well as those who may visit the buildings for meetings, will be provided with an "At Work" function of the SP Utilities mobile app. The app aims to enhance the occupants' sustainability experience by providing them personalised energy data, such as how much energy and water are being used in specific locations of the building, helping them to be more aware of its consumption performance. Additionally, occupants will be encouraged to adopt green behaviour through the app's quizzes, challenges, rewards and tips on saving energy. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. PHOTOS: SP GROUP These digital energy solutions have been developed by SP Group under the Green Buildings Innovation Cluster with the Building and Construction Authority (BCA) awarding it a grant to implement digital solutions to push the limits of buildings' energy efficiency standards. SP Group chief executive Stanley Huang said: "With the support of BCA and operators, we will develop user-centric solutions to advance next-gen green, energy-efficient buildings, and create green communities that will accelerate a carbon neutral future for Singapore." [20210617]+The+Straits+Times+Online+-+NUS+to+pilot+SP+Group's+digital+solutions+to+improve+energy+efficiency.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/fe5ec213-fdc4-4117-b488-f5e89662944c/%5B20210617%5D+The+Straits+Times+Online+-+NUS+to+pilot+SP+Group's+digital+solutions+to+improve+energy+efficiency.pdf?MOD=AJPERES&CVID= NUS to pilot SP Group's digital solutions to improve energy efficiency The digital energy solutions will be installed at two buildings in NUS' University Town in the first half of 2022. PHOTO: LIANHE ZAOBAO Cha Hae Won The Straits Times PUBLISHED JUN 16, 2021, 7:22 PM SGT SINGAPORE - The National University of Singapore (NUS) will pilot SP Group's digital energy solutions to improve energy efficiency standards. SP Group, a leading utilities provider in the Asia-Pacific, also offers sustainable energy solutions for businesses. Its spokesman said the company has been in talks with NUS to deploy smart energy solutions. The digital energy solutions will be installed at two buildings in NUS' University Town (UTown) - the Education Resource Centre and the Stephen Riady Centre - in the first half of 2022. According to SP Group, both buildings will allow the solutions to be tested effectively, with their various categories of spatial use, such as offices, teaching rooms and sports facilities. They also have commercial tenants. The solutions consist of an online portal and a mobile application tool. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. This would aid users to identify ways to reduce their utilities usage. The portal has two prominent features - advanced data analytics and an anomaly detection function. The data analytics feature provides recommendations on saving energy. This will assist building operators to plan more efficient building management. The artificial intelligence-enabled anomaly detection function prevents utilities wastage by alerting managers of anomalies in consumption patterns. Alongside facilities managers, building occupants will also be involved in SP Group's digital energy solutions. The occupants, such as staff, workers and students, as well as those who may visit the buildings for meetings, will be provided with an "At Work" function of the SP Utilities mobile app. The app aims to enhance the occupants' sustainability experience by providing them personalised energy data, such as how much energy and water are being used in specific locations of the building, helping them to be more aware of its consumption performance. Additionally, occupants will be encouraged to adopt green behaviour through the app's quizzes, challenges, rewards and tips on saving energy. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. PHOTOS: SP GROUP These digital energy solutions have been developed by SP Group under the Green Buildings Innovation Cluster with the Building and Construction Authority (BCA) awarding it a grant to implement digital solutions to push the limits of buildings' energy efficiency standards. SP Group chief executive Stanley Huang said: "With the support of BCA and operators, we will develop user-centric solutions to advance next-gen green, energy-efficient buildings, and create green communities that will accelerate a carbon neutral future for Singapore." Media Release - Singapore Power Enhances Feedback Channels With Mobile Applicationhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/f043bd41-4a4b-4e4d-a30a-80d9b20ff86e/%5B20140321%5D+Media+Release+-+Singapore+Power+Enhances+Feedback+Channels+With+Mobile+Application.pdf?MOD=AJPERES&CVID= 21 March 2014 PRESS RELEASE SINGAPORE POWER ENHANCES FEEDBACK CHANNELS WITH MOBILE APPLICATION 1. Sending feedback on electricity and gas matters is now easier and more convenient with a new mobile application by Singapore Power (SP). 2. Available for download on both iOS and Android platforms, the app allows the public to provide service feedback or report on electricity and gas supply matters. Customers can also use the app to send feedback on SP worksites such as roadworks, noise or safety concerns, and equipment like overground boxes and substations. In addition, the app enables the public to attach pictures and tag location specific information to the feedback. (see Annex A for screenshots of the app) 3. This app leverages Singapore’s high smartphone penetration rate and excellent cellular infrastructure, to provide SP customers with another fast, easy and convenient way to connect with SP in real time. 4. "Timely feedback from our stakeholders is crucial to our operations. This new app underscores our commitment to service excellence and to deliver quality, reliable and secure electricity and gas supply to the nation,” said Mr Peter Leong, Managing Director of SP PowerGrid. 5. For feedback warranting a direct service response, customers should call the following numbers: a. 1800–778 8888 for electricity supply disruptions; or b. 1800–752 1800 for gas supply disruptions or suspected gas leaks. 6. For more information on the SP public feedback application, please visit the Singapore Power website or get on the App store (iPhone users) or Play Store (Android users) and search for “SP PowerGrid” – END – 1 Issued by: Singapore Power Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No: 199406577N www.singaporepower.com.sg About Singapore Power Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP’s world-class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost-effective worldwide. 2 Annex A 3 4 Everyone Can Contribute to a Low-Carbon, Smart Energy Singapore with SP Group’s My Green Credits™https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Everyone-Can-Contribute-to-a-Low-Carbon--Smart-Energy-Singapore-with-SP-Groups-My-Green-Credits-TM News Release Everyone Can Contribute to a Low-Carbon, Smart Energy Singapore with SP Group’s My Green Credits™ Singapore, 1 October 2020 – Everyone in Singapore can now contribute to a low-carbon, smart energy Singapore by purchasing Renewable Energy Certificates1 (RECs) on SP Group’s (SP) digital app platform. SP has launched My Green CreditsTM, a feature on the SP Utilities app, making it affordable and convenient for anyone2 in Singapore to purchase “green credits” and match their electricity consumption with an equivalent amount of green energy produced. To underscore its commitment to creating a low-carbon future, SP is covering 100 per cent of the electricity consumption at its headquarters at 2 Kallang Sector with RECs. Its management and staff are also “greening” their own electricity consumption with My Green CreditsTM. There is a choice to “green” any amount from zero to 100 per cent of monthly electricity consumption, at the click of a button. Mr Stanley Huang, Group Chief Executive Officer, SP Group, said: “Many in Singapore are keen to make green practices part of their everyday life. However, they may be deterred by relatively high costs and the lack of easy access to green sources on a sustained basis. With My Green CreditsTM, everyone can counter the impact of their electricity consumption and create a low-carbon, smart energy Singapore. We are putting the green power back in the consumer’s hands, in a convenient, affordable and secure way.” Customers utilising My Green CreditsTM will have peace of mind knowing that SP is the first authorised local issuer of International Renewable Energy Certificates (I-RECs) in Asia Pacific. This independent accreditation by the globally recognised International REC Standard Foundation (IREC Standard) means consumers can be assured of the integrity of each local I-REC issued. The launch of My Green CreditsTM is an extension of the suite of green solutions offered on the SP Utilities mobile app to help customers achieve a low-carbon, smart energy future. Earlier in the year, SP launched My Carbon Footprint – a carbon footprint calculator to help build awareness of one’s daily impact on the environment. Download the SP Utilities App here: spgrp.sg/mobileapp if you have not done so. If you have downloaded the SP Utilities App like one million others in Singapore, simply log on to your utilities account and make use of My Green CreditsTM. For more details, please refer to Appendix 1. -Ends- About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. 1 2 3 4 5 ..... 79 Media Release - Mobile App To Help Consumers Reduce Energy And Water Consumptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/17797d11-ce00-4ca1-8d3b-e9465f497c49/%5B20150107%5D+Media+Release+-+Mobile+App+To+Help+Consumers+Reduce+Energy+And+Water+Consumption.pdf?MOD=AJPERES&CVID= 7 January 2015 FOR IMMEDIATE RELEASE Mobile App to Help Consumers Reduce Energy and Water Consumption 1. SP Services has launched a new mobile app as part of a joint pilot between SP Services, EMA and PUB to help consumers reduce energy and water consumption, lower their utilities bill and conserve the environment. 2. During the pilot, the new app is available to about 310,000 consumers who have registered an online SP utilities account as of 15 September 2014. These consumers may download the app from the iTunes or Google Play Store from today to access features ranging from their historical consumption data to usage audits. Eligible users will be informed by SP Services via email by 16 January 2015. 3. The features of the new app include: (i) (ii) Home Utilities Audit: This lets users check the estimated utilities usage of their appliances at home and find out which are consuming the most energy and water. They can then set a savings target for their future bills. The app will provide steps on how to reduce their energy and water consumption to achieve those targets. Past consumption and peer comparison: Users can compare their energy and water consumption against the average and most efficient consumption of their neighbours. Users can also view their own past consumption over the last six months. Selected participants on the pilot will also receive a new e-bill or hardcopy letter providing this information. Please refer to the Annex for more details. 4. The pilot will run from January to April 2015. SP Services will use the results arising from this pilot to study how consumers respond to enhanced information feedback relating to energy and water usage before rolling out the application nationwide. 5. Managing Director of SP Services, Ms Jeanne Cheng, said, “We continuously look for ways to improve service touchpoints and customer experience. With the enhancements on our mobile and web platforms, we hope to raise customers’ awareness of energy efficiency and importance of water conservation which will also help them reduce their utility bills." 1 6. “Saving energy is a good way to help ensure a sustainable future. The new app will enable homeowners to analyse their use of electricity and gas. It will empower them to make an informed decision on efficient use of energy, lower their utility bills and reduce their carbon footprint,” said Mr Yeo Yek Seng, EMA's Acting Chief Executive. 7. “Water is a precious resource and small acts can go a long way in helping Singapore as a whole use water more efficiently. We hope that this mobile app will help consumers be more mindful of how they use water in their daily lives and in the process reduce their water usage and bills,” said Mr Chong Hou Chun, Director of PUB’s Water Supply (Network) Department. 8. Besides the two features above, all users of My Utilities Portal will also be able to perform common utility transactions on-the-go via the app, from viewing their bill and payment history to updating mailing addresses. 9. Members of the public who have questions about the pilot can email to csonline@singaporepower.com.sg or call the SP Services’ hotline at 1800 738 2000. A demo video on the new app can be found at SP Services’ website at www.singaporepower.com.sg/SPServicesMobile. – End – Jointly Issued by: SP Services Limited, Energy Market Authority and Public Utilities Board About Singapore Power and SP Services Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. Over a million industrial, commercial and residential customers in Singapore benefit from SP’s world-class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost-effective worldwide. SP Services, a subsidiary of SP, provides every household and business in Singapore with a convenient and efficient one stop service for electricity, water and piped gas supplies. As the Market Support Services Licensee in the deregulated electricity market in Singapore, SP Services provides meter reading, data management and billing services. It also processes consumer registration and transfers for electricity retailers, thus playing a key role in facilitating competition and consumer choice in the retail market by enabling consumers to switch seamlessly between retailers, and to buy electricity at wholesale market prices. 2 SP Services also provides metering, billing, payment collection, and customer service on behalf of other utility service providers, including PUB for water charges, CityGas for gas charges, and refuse collection companies for refuse removal fees. About the Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Ministry of Trade and Industry. Its main goals are to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Through its work, the EMA seeks to forge a progressive energy landscape for sustained growth. Please visit our website www.ema.gov.sg for more information. About PUB, Singapore’s national water agency PUB is a statutory board under the Ministry of the Environment and Water Resources. It is the water agency that manages Singapore’s water supply, water catchment and used water in an integrated way. PUB has ensured a diversified and sustainable supply of water for Singapore with the Four National Taps (local catchment water, imported water, NEWater, desalinated water). To provide water for all, PUB calls on all to play our part to conserve water, keep our water catchments and waterways clean and build a relationship with water so we can enjoy our water resources. If we all play our part, we can have enough water for all our needs – for industry, for living, for life. 3 Annex Features of New App that Promote Energy Efficiency 1) Consumers can compare their energy and water consumption against the average and most efficient consumption of their neighbours. 4 2) Consumers can conduct a self-audit of their energy and water usage at home. The mobile app can guide them on steps to take to reduce their energy and water consumption. 5 3) Consumers can view their bill and historical consumption, as well as receive energy and water conservation tips. 6 Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/enjoy-a-seamless-unified-experience SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Enjoy a Seamless, Unified Experience RELIABILITY Life would be a breeze if we could get our important tasks done fast, anytime, anywhere. With the SP Utilities mobile app, you can open a utility account, make a payment and even chat “live” with our call agents. A single touch-ID makes it easy to check your bills and past transactions. You’ll never miss important updates through timely alerts. One call, one click and one-stop service in one business day With the SP Utilities app, you can chat “live” with us on the go. SP's one-stop solution at your fingertips. Manage your utilities through one call, one click, at one-stop in one business day. Download the SP Utilities mobile app here. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. Category: Reliability [20150108] The Straits Times - An App To Keep Tabs On Energy, Water Usagehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/ded84d01-2668-4c8e-bc18-9c698938fbff/%5B20150108%5D+The+Straits+Times+-+An+App+To+Keep+Tabs+On+Energy,+Water+Usage.pdf?MOD=AJPERES&CVID= An app to keep tabs on energy, water usage Test project between PUB, EMA and SP Services to help cut carbon footprint By CAROLYN KHEW A MOBILE app launched yesterday can be used to keep tabs on home energy and water consumption. About 310,000 residents will be the first to try out the app, which lets them check their estimated utility usage and find out which appliances are consuming the most energy and water. It also offers energy- and water-saving tips. Users may set a savings target for future bills, look at their utility consumption over the past six months and compare this with their neighbours’. They can view their bill and payment history, and update their mailing addresses. The test – from now to April – is a joint pilot project between SP Services, a subsidiary of Singapore Power (SP), the Energy Market Authority (EMA) and national water agency PUB. SP Services said it will look at the results from the pilot before extending the app to all users with an online SP utility account. For the pilot, only residents who have registered for such an account as of Sept 15 last year are eligible. The SP website shows the average electricity use for last October ranged from 131 kilowatt hour About 310,000 HDB residents will be the first to try out a new mobile app which will, among other things, let them check their estimated utility usage and find out which appliances are consuming the most energy and water. PHOTOS: SP SERVICES (kwH) for a one-room HDB flat to 437 kwH for a five-room one. The average utility bill for households with gas went from about $70 for a one-room flat to about $180 for a five-room flat. “Saving energy is a good way to help ensure a sustainable future. The new app will enable home- owners to analyse their use of electricity and gas,” said Mr Yeo Yek Seng, acting chief executive of EMA. “It will empower them to make an informed decision on efficient use of energy, lower their utility bills and reduce their carbon footprint.” The app is available for download from the iTunes or Google Play Store. Those with questions about the pilot project can e-mail csonline@singaporepower.com.sg or call the SP Services’ hotline on 1800-738-2000. There is also a video on SP Services’ website: www.singaporepower.com.sg/SPServicesMobile. kcarolyn@sph.com.sg [FIRST - 8] ST/MONEY/PAGE ... 17/06/21https://www.spgroup.com.sg/dam/jcr:3baf3440-3876-411f-a64b-9f81d2344e20 NUS to pilot SP Group’s digital energy solutions Cha Hae Won The National University of Singapore (NUS) will pilot SP Group’s digital energy solutions to improve energy efficiency standards. SP Group’s spokesman said the company has been in talks with NUS to deploy smart energy solutions. The digital energy solutions will be installed at two buildings in NUS’ University Town – the Education Resource Centre and the Stephen Riady Centre – in the first half of next year. According to SP Group, both buildings will allow the solutions to be tested effectively, with their various categories of spatial use such as offices, teaching rooms and sports facilities. They also have commercial tenants. The solutions consist of an online portal and a mobile application tool. The portal allows building facilities managers to keep track of the building’s aggregated water and electricity consumption, and resulting carbon emissions. This would aid users in identifying ways to reduce their utilities usage. The portal has two key features – advanced data analytics and an anomaly detection function. The data analytics feature provides recommendations on saving energy. The artificial intelligenceenabled anomaly detection function helps prevent utilities wastage. Building occupants will also be involved in SP Group’s digital energy solutions. The occupants as well as those who may visit the buildings will be provided with an “At Work” function of the SP Utilities mobile app. The app provides them with personalised energy data, helping them to be more aware of the buildings’ consumption performance. These digital energy solutions have been developed by SP Group under the Green Buildings Innovation Cluster, with the Building and Construction Authority (BCA) awarding it a grant to implement digital solutions to push the limits of buildings’ energy efficiency standards. SP Group chief executive Stanley Huang said: “With the support of BCA and operators, we will develop user-centric solutions to advance next-gen green, energy-efficient buildings, and create green communities that will accelerate a carbonneutral future for Singapore.” hwcha@sph.com.sg [20150108] The New Paper - New App For Monitoring Utilities Usagehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/cf453a08-6c49-4d39-b227-7c1bec438f67/%5B20150108%5D+The+New+Paper+-+New+App+For+Monitoring+Utilities+Usage.pdf?MOD=AJPERES&CVID= New app for monitoring utilities usage A new mobile application was launched yesterday to help residents monitor their energy and water consumption at home. The free application is part of a joint pilot scheme involving SP Services, a subsidiary of Singapore Power, the Energy Market Authority (EMA) and PUB. It is available to about 310,000 consumers who registered for an online SP utilities account by Sept 15 last year, said SP Services, EMA and PUB in a joint statement. The pilot scheme runs from this month to April this year. The app can be downloaded from the iTunes or Google Play Store and eligible users will be informed via e-mail by Jan 16. The app allows users to check the estimated utilities usage of their appliances at home and find out which are consuming the most energy and water. The app will also provide tips on how to save energy and water. SP Services said it will look at the results from the pilot scheme before rolling out the application nationwide. jcr:ffe49b0d-8536-4bfe-9d1f-15f8e075c9e6https://www.spgroup.com.sg/dam/jcr:ffe49b0d-8536-4bfe-9d1f-15f8e075c9e6 NUS to pilot SP Group's digital solutions to improve energy efficiency The digital energy solutions will be installed at two buildings in NUS' University Town in the first half of 2022. PHOTO: LIANHE ZAOBAO Cha Hae Won The Straits Times PUBLISHED JUN 16, 2021, 7:22 PM SGT SINGAPORE - The National University of Singapore (NUS) will pilot SP Group's digital energy solutions to improve energy efficiency standards. SP Group, a leading utilities provider in the Asia-Pacific, also offers sustainable energy solutions for businesses. Its spokesman said the company has been in talks with NUS to deploy smart energy solutions. The digital energy solutions will be installed at two buildings in NUS' University Town (UTown) - the Education Resource Centre and the Stephen Riady Centre - in the first half of 2022. According to SP Group, both buildings will allow the solutions to be tested effectively, with their various categories of spatial use, such as offices, teaching rooms and sports facilities. They also have commercial tenants. The solutions consist of an online portal and a mobile application tool. The portal allows building facilities managers to keep track of the building's aggregated water and electricity consumption, and resulting carbon emissions. This would aid users to identify ways to reduce their utilities usage. The portal has two prominent features - advanced data analytics and an anomaly detection function. The data analytics feature provides recommendations on saving energy. This will assist building operators to plan more efficient building management. The artificial intelligence-enabled anomaly detection function prevents utilities wastage by alerting managers of anomalies in consumption patterns. Alongside facilities managers, building occupants will also be involved in SP Group's digital energy solutions. The occupants, such as staff, workers and students, as well as those who may visit the buildings for meetings, will be provided with an "At Work" function of the SP Utilities mobile app. The app aims to enhance the occupants' sustainability experience by providing them personalised energy data, such as how much energy and water are being used in specific locations of the build
Personal Data Protection Policyhttps://www.spgroup.com.sg/personal-data-protection-policy
Personal Data Protection Policy Understand how we are using your information and how you can protect your privacy. Personal Data Protection Policy Introduction 1. Singapore Power Limited and its Singapore-incorporated subsidiaries (SP Group) own and operate the national electricity and gas transmission and distribution networks, providing electricity and gas services to more than one million industrial, commercial and residential customers in Singapore. SP Group also provides billing services for various principals in the water and waste industries, e.g., The Public Utilities Board, City Energy, Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, SembWaste Pte Ltd and 800 Super Waste Management Pte Ltd. (collectively, Third Party Utilities). 2. In connection with the provision of services from SP Group or Third Party Utilities to you, it is necessary for SP Group to collect, use and disclose your personal data. By continuing to use the services of SP Group you signify that you have read, understood and agree to SP Group’s collection use and disclosure of your personal data as described in this Policy. Information we may collect from you 3.  SP Group may collect the following data about you either directly from you, from your authorised representatives (i.e. persons who you have authorised and persons who have been validly identified as being you or your authorised representative) from third parties, or from publicly available sources: Personal information (such as your full name, NRIC, ethnicity, telephone numbers, address). Records from discussions or correspondences, including details obtained through customer satisfaction or other surveys. Details of your usage of SP Group or Third Party Utility services (including consumption and usage data and reports prepared by electricity or gas meter-readers). Information derived from cookies (small text files which uniquely identify your browser) where you visit any website or use any application created by or on behalf of the SP Group. Information you provide to any SP Group or any Third Party Utility in relation to the provision of any services from SP Group or a Third Party Utility to you. Use and disclosure of personal data collected 4.  You agree that SP Group may use your personal data where permitted by applicable law and for the following purposes: To provide and improve SP Group and Third Party Utility services including fulfilling audit requirements, performing creditworthiness checks and billing for services (including debt recovery). To compile information for analysis and in reports to our regulatory agencies and to the Third Party Utilities. To conduct surveys, obtain feedback, provide you with information, products or services from SP Group or third parties or which we feel may interest you, where you have consented to be contacted for such purposes. To carry out your instructions or to respond to enquiries. To comply with any requirements obligations or arrangements for using or disclosing data that applies to any member of the SP Group or any Third Party Utility due to applicable laws, regulations or industry codes. For internal management of the services being provided to you. To maintain the security of our premises. To provide training and apply for grants. To carry out analytics, research, planning and statistical assessment. To develop new services and products. For other purposes as reasonably required to provide services to you. 5.  In addition, you agree that SP Group may disclose your personal data where permitted by applicable law and for the following purposes: If we are under a duty to disclose or share your personal data where we believe that we are under a legal obligation to disclose; in order to enforce or apply agreed terms and conditions or other agreements; or to protect the rights, property, security or safety of SP Group members, our customers, or premises, or others. The foregoing includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. To persons who have been validly identified as being you or your authorised representative(s) pursuant, for the purpose of the relevant transaction or enquiry. To authorised proxies such as your Member of Parliament or a social welfare organisation representing you. To third parties with whom we have contracted to provide services to us (such as analysis on our behalf) or within the SP Group for any of the purposes described above. Where SP Group discloses your personal data to third parties SP Group shall ensure that such data is used only to provide services to SP Group. Storage of data, information security and applicability to third parties 6. The data we collect from you may be transferred to, processed, and stored at, multiple destinations worldwide. SP Group will take all steps as required by mandatory Singapore law in connection with any transfer of such data overseas. 7. SP Group will make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar activities to protect your personal data in SP Group’s possession or under SP Group’s control. 8. SP Group will require these data protection standards to be observed by external parties who provide services to SP Group and/or to whom we disclose your personal data, but we cannot and do not assume any responsibility for any actions or omissions of third parties. Use of Cookies 9. When you use and access our services on our website or applications, you agree that SP Group may place a number of cookies files in your web browser.  We use cookies for the purposes as set out in this Policy, including without limitation enabling certain functions of the services, to provide analytics, to store your preferences and to enable advertisements delivery.  In addition to SP Group’s cookies, we may also use various third-parties cookies to report usage statistics of the services, deliver advertisements on and through the services, and so on. 10. If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.  Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features SP Group offers, you may not be able to store your preferences, and some of our pages might not display properly. Access to personal information 11. At your request, we will provide access to your personal data, save that in specified circumstances your access may be subject to fees to meet our costs. Amendments 12. SP Group may modify this Policy at any time by giving you written notice, such as together with your monthly bill. Continued use of any SP Group or Third Party Utility service after such written notification has been sent, signifies acceptance of any such modification. Questions, Application for Access/Correction, Withdrawal of consent, Personal Data Retention and Disposal 13. If you have any questions, comments or suggestions regarding this Policy, we would be glad to hear from you. Please contact our SP Data Protection Office at: SP Data Protection Office SP Group 2 Kallang Sector Singapore 349277 Email: dpo@spgroup.com.sg 14. Please also contact our SP Data Protection Office if you would like to apply for access/correction of your own personal data or if you would like us to cease use of your personal data for any purpose. 15. We will try to respond to your question or request promptly. We may however, depending on the nature of the question or request, need up to 30 days to provide you an estimate of when we will be able to respond to you.
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Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search?tag=sp-services Search Searchhttps://www.spgroup.com.sg/search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps Searchhttps://www.spgroup.com.sg/search?tag=service Search Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID= 18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre Searchhttps://www.spgroup.com.sg/search?tag=district-cooling Search SINGAPORE DISTRICT COOLING PTE LTDhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/8ae71105-507f-4abc-8e63-53015ea1dff7/%5BInfo%5D+Tariff+for+District+Cooling+(from+1+May+2022).pdf?MOD=AJPERES&CVID= SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT Singapore Power Golf Event Raised $367,000 For Needy Elderlyhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Power-Golf-Event-Raised--367-000-For-Needy-Elderly Media Release Singapore Power Golf Event Raised $367,000 For Needy Elderly $6.5 million channelled to Home Help Service through SP Heartware Fund Singapore Power, together with its business associates raised more than $367,000 in support of the Singapore Power (SP) Charity Golf 2012 which 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter 1 2 3 4 5 ..... 56
SP Group Annual Report FY0910https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Group-Annual-Report-FY0910.pdf
OVERCOMING CHALLENGES Forging Ahead Annual Report 2009 OUR MISSION We provide reliable and efficient energy utility services to enhance the economy and the quality of life. OUR VALUES Commitment We commit to creating value for our customers, our people, and our shareholders. We uphold the highest standards of service and performance. Integrity We act with honesty. Passion We take pride and ownership in what we do. Teamwork We support, respect and trust each other. We continually learn, and share ideas and knowledge. We practise the highest ethical standards. CONTENTS 01 ABOUT SP GROUP 04 FROM THE CHAIRMAN 07 FINANCIAL HIGHLIGHTS 08 GROUP STRUCTURE 09 AWARDS & ACCOLADES 10 CORPORATE REVIEW 12 CORPORATE GOVERNANCE 12 Board of Directors 18 Organisational Structure 19 Ethics & Accountability 22 Senior Management 26 OPERATIONS REVIEW – SINGAPORE OPERATIONS 28 SP PowerAssets 30 PowerGas 32 SP PowerGrid 38 SP Services 41 SP Global Solutions 44 Singapore District Cooling 46 OPERATIONS REVIEW – AUSTRALIA OPERATIONS 48 SP AusNet 52 SPI (Australia) Assets / Jemena 56 OPERATIONAL SUPPORT 56 Human Resource 59 Infocomm Technology 61 Risk Management 62 COMMUNITY & ENVIRONMENT 65 FINANCIAL SUMMARY ABOUT SP GROUP Singapore Power Group (SP) is a leading energy utility company in the Asia Pacific. We own and operate electricity and gas transmission and distribution businesses in Singapore and in Australia, primarily in Victoria, New South Wales and Queensland. Over a million Singapore industrial and domestic customers benefit from SP’s world-class electricity and gas transmission and distribution, and market support services. Singapore has one of the fewest and shortest power outages of cities worldwide as rated by international industry indices. In Australia, SP owns a diversified energy utility company, SPI (Australia) Assets, primarily consisting of the Jemena companies, and 51 per cent of SP AusNet, which is publicly-listed on the Australian and Singapore Stock Exchanges. As one of Singapore’s largest corporations, SP achieved revenue of S$6.6 billion and managed S$30.7 billion of assets in FY 09/10. OVERCOMING CHALLENGES Forging Ahead Amidst the economic downturn, we sustained our capabilities and performance, and delivered all-round excellence. With a keen eye on the future, we develop capacity for tomorrow’s demands. Together, as a group, we seek to capture the opportunities ahead. We are Singapore Power. SP Annual Report 09 FROM THE CHAIRMAN OVERCOMING CHALLENGES Forging Ahead 04 Ng Kee Choe Chairman Amidst a challenging economic backdrop, the SP Group proved to be resilient in every aspect of its business and operations whilst continuing on a growth path to surpass past performance. SP Annual Report 09 Financial Performance SP Group’s net profit for the financial year ended 31 Mar 2010 was S$728 million, excluding exceptional and non-recurring items. This represents an 18 per cent increase over the previous year’s results, largely driven by higher electricity and gas volumes in Singapore. The Group’s return on equity stood at 13.4 per cent, excluding exceptional and non-recurring items. During the financial year, an adjustment charge of S$1.0 billion was recognised due largely to changes in cost of capital and assumptions used in the forecasted cash flows in respect of certain assets. The charge relates mainly to goodwill and has no impact on the Group’s business operations. As a result of this adjustment charge, the reported profit was a negative S$238.2 million. Total assets grew by 17 per cent to S$30.7 billion, partly due to a strengthened Australia dollar. We continue to invest our network to meet growth demand and to replace and renew ageing assets. To this end, S$1.7 billion was invested in our networks. Given the continuing uncertainties in the global financial situation and to further strengthen our capital structure, we increased our equity by S$1.5 billion during the year. And reflecting our financial strength and the sound fundamentals of our underlying business, we successfully refinanced our maturing debts and secured fresh funding for capital expenditures at competitive terms. A total of S$3 billion financing was completed in FY 09/10. Operational Excellence SP PowerGrid recorded its best ever performance in electricity network in FY 09/10. The System Average Interruption Duration Index (SAIDI) score of 0.31 minute for the electricity grid was a 55 per cent improvement over the FY 08/09 performance. For the third time in the Group’s history, electricity SAIDI went below a minute, indicating a network reliability of 99.9999 per cent. The System Average Interruption Frequency Index (SAIFI) score of 0.007 interruption per customer per year was 56 per cent better than the FY 08/09 result of 0.016 interruption per customer per year. Similarly, the SAIFI score for its gas network was 0.0011 interruption per customer per year, a 45 per cent improvement over FY 08/09’s score of 0.0020 interruption per customer per year. SP Services’ efforts in providing customers with hassle-free service were recognised in a global survey. Singapore ranked number one among 26 countries in the ease of setting up utilities accounts. The survey results revealed that 82 per cent of the expatriate community in Singapore found setting up utilities accounts here a fuss-free experience. For its high standard of service and excellence, SP Services was awarded the Service Quality Class (Star) Award. In Australia, SP AusNet became the first Australian electricity distribution business to introduce a fully-automated Distribution Feeder Automation (DFA) scheme in its power system control. The DFA scheme allows the network to respond to momentary faults, as well as transfer supply on the network automatically and remotely within 60 seconds, enabling SP AusNet to deliver more reliable electricity to its customers. The Select Solutions group was established in April 2009 as a non-regulated business unit under SP AusNet. It provides Data Measurement Solutions, Technical Services, Telecommunications and Utility Services to help customers manage their energy, water and environmental requirements. The service provision extends across Australia, New Zealand and Asia, with facilities in New South Wales and Victoria. To address industry challenges more effectively, a group-wide information and communications technology approach was adopted. The IT units of SP Ltd, SP PowerGrid and SP Services were consolidated to form the Infocomm Technology Department (ITD). The move also seeks to better support various functions to achieve business objectives and capture synergies for the SP Group. Major Developments and Projects A key focus was preparing the Group to overcome anticipated challenges and seize opportunities in the energy and utilities landscape where energy conservation and smart grid technologies will be important drivers. In line with this direction was the management’s priority to put in place human resource and training initiatives towards building the workforce capacity and core competencies to enable SP to meet the requirements of tomorrow’s operations and business. During the year, SP became an active partner in Energy Market Authority (EMA)-led projects, to facilitate and introduce new technologies to the Singapore market. These included the Intelligent Energy System (IES) pilot project to test and evaluate new applications and technologies around a Smart Grid. 05 SP Annual Report 09 FROM THE CHAIRMAN In Australia, under the Advanced Meter Infrastructure initiative, smart meters are being installed for all residential and small business customers connected to the electricity distribution network, as mandated by the Victorian Government. SP AusNet and Jemena commenced the rollout of the meters in late 2009 and completion is currently scheduled for 2013. SP also contributed nearly S$130,000 towards some other 20 charities and community groups. Our dedication and contributions were recognised in the form of the SHARE Corporate Gold Award and 2008 Special Events Platinum Award, conferred by the Community Chest of Singapore. 06 Growing Human Capital Human capital development continues to be a key activity for the Group. Our efforts in this regard were recognised; SP has been recertified as a ‘People Developer’ by SPRING Singapore. A number of initiatives have been put in place to build capacity and develop people. Among these were an enhanced Engineering and Technical Career Track to advance the professional development of engineering staff, and our partnership with the Union of Power and Gas Employees (UPAGE), Workforce Development Agency of Singapore (WDA), Employment & Employability Institute (e2i) and major industry players towards the rollout of Workforce Skills Qualifications (WSQ) training for the Energy Utilities Industry. SP’s strong partnership with UPAGE underpinned a collaboration that helped the company weather a volatile and uncertain year. In recognition of the joint effort between SP management and UPAGE to help employees ride out the tough times together through re-skilling and upgrading, SP was conferred the May Day Model Partnership Award 2009 by the National Trades Union Congress (NTUC). In Australia, SP AusNet and Jemena remained committed to attracting, recruiting, developing and retaining high performing professionals to strengthen their respective talent pool. Jemena introduced the Graduate Development Program which is designed to equip competent professionals with a thorough understanding of Jemena and a broad range of relevant skills and experiences to excel in their careers. SP AusNet continued to keep its sights on building a strong employee engagement culture by implementing a framework which enhances employee engagement on a ‘Say, Stay and Strive’ methodology. Caring for the Community SP reaffirmed its commitment to aiding the needy elderly through our continued support for the Singapore Community Chest through the SP Heartware Fund. In FY 09/10, thanks to the support of our corporate partners, members of the public and staff, S$707,000 was raised for the Home Help Service, enabling over 1,000 needy elderly to their golden years in their own homes and within their communities with grace and dignity. Appreciation I would like to thank my fellow Board members for their guidance, support and invaluable advice which helped to steer the company through a difficult year. I also wish to extend my appreciation to Mr Paul Chan who retired from the Board at the SP Annual General Meeting in July 2010. SP has benefited much from Mr Chan’s past contributions in the SP Board and Board Risk Management Committee. I am also pleased to welcome Mrs Oon Kum Loon and Mr Ng Yat Chung who joined the Board on 1 April 2010. To the Executive Committee and members of UPAGE, as well as the Unions representing our employees in Australia, I thank them for fostering the close relationship that we enjoy and for their support through the difficult economic conditions. For their dedication and commitment in overcoming the challenges in a recession year, I thank the management and staff of SP in Singapore and Australia. Not least, my sincere appreciation goes to our business partners and customers for their continued support and patronage. Forging Ahead Through prudent financial management, keen business focus, and a committed and competent workforce led by able management, the SP Group has emerged stronger from the recent economic turmoil. With the support of our stakeholders, we will continue to build resilience to face new challenges while creating the capability to exploit future opportunities. We are on track to delivering greater value and in moving towards our vision of being a leading energy infrastructure company in the Asia Pacific. Ng Kee Choe Chairman 5 July 2010 FINANCIAL HIGHLIGHTS SP Annual Report 09 Operating Revenue (S$million) Total Assets (S$million) 8,000 6,000 5,447 7,215 6,626 40,000 30,000 29,043 26,298 30,724 4,000 20,000 2,000 10,000 0 FY 07/08 FY 08/09 FY 09/10 FY 07/08 FY 08/09 FY 09/10 0 Underlying Net Profit After Tax* (S$million) Shareholders’ Equity (S$million) 800 600 400 628 616 728 8,000 6,000 4,000 4,615 4,052 6,783 200 2,000 0 FY 07/08 FY 08/09 FY 09/10 FY 07/08 FY 08/09 FY 09/10 0 Economic Value Added (EVA) (S$million) Underlying Return On Equity* (Percentage) 07 400 20 300 200 220 172 212 16 12 8 14.7 14.2 13.4 100 4 0 FY 07/08 FY 08/09 FY 09/10 FY 07/08 FY 08/09 FY 09/10 0 * Excluding Exceptional and Non-recurring items. SP Annual Report 09 GROUP STRUCTURE Singapore Power Limited Singapore Operations Australia Operations Main Businesses Other Businesses Main Businesses SP PowerAssets SP Telecommunications SP AusNet PowerGas Singapore District Cooling (60%) SPI (Australia) Assets SP PowerGrid SP Global Solutions SPI Management Services SP Services Jemena Asset Management Companies Asset owning companies Management services companies 08 Singapore Operations Our Singapore Operations has four main business units – SP PowerAssets, PowerGas, SP PowerGrid and SP Services. It also has a technical management consultancy arm and related businesses. SP PowerAssets owns the electricity transmission and distribution assets, while PowerGas owns the gas transmission and distribution assets in Singapore. SP PowerGrid manages and operates the electricity and gas transmission and distribution networks owned by SP PowerAssets and PowerGas. SP Services provides market support services to electricity, gas and water customers, and facilitates electricity retail market competition. SP Telecommunications provides telecom infrastructure services, leveraging SP’s expertise in managing and developing infrastructure assets. Singapore District Cooling is a joint venture company providing chilled water for the air-conditioning of commercial buildings. SP Global Solutions provides consultancy, training and management services, leveraging SP’s expertise in developing and operating energy utility infrastructure and businesses. Australia Operations Our Australia Operations has four main business units – SP AusNet, SPI Management Services, SPI (Australia) Assets and Jemena Asset Management Companies. SP AusNet owns and operates Victoria’s primary electricity transmission network, an electricity distribution network in eastern Victoria, and a gas distribution network in western Victoria. SPI (Australia) Assets is the holding company for assets acquired from the former Alinta Ltd. SPIAA and its subsidiaries own gas transmission pipelines, gas and electricity distribution networks, and an asset services provider business. SPI Management Services is the management company operating the business of SP AusNet under a management services agreement. Jemena Asset Management Companies manage the assets owned by SPI (Australia) Assets and its subsidiaries. They also provide third party asset development, construction and management services. SP Annual Report 09 AWARDS & ACCOLADES ISO 9001:2008 Certification for Quality Management System • SP PowerGrid (Distribution Control & Customer Services Section) by Certification International, FY 06/07 to present • SP PowerGrid (Network Development) (Electricity) by Certification International, FY 02/03 to present • SP PowerGrid (Network Management) (Electricity) by Certification International, FY 02/03 to present • SP PowerGrid (Gas Operations) by SGS International Certification Services Singapore Pte Ltd, FY 00/01 to present • SP Services by BSI Management Systems, FY 04/05 to present Singapore Quality Class Certification (STAR) • SP Services by SPRING Singapore, 2010 to 2013 Singapore Service Class Certification • SP Services by SPRING Singapore, 2010 to 2013 ISO/IEC 17025 for Calibration and Measurement of Gas Meters • PowerGas by Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme, 2005 to present BSI PAS 55 Certification to British Asset Management Specification • SP AusNet by Asset Management Consulting Limited, 2008 to 2013 Innovation in Utility Services Engineering Award • Jemena Sydney Primary Loop Project by Institute of Public Works Engineering Australia (NSW) Team of Excellence in a Long Term Alliance • CLM Infrastructure (a member of the Jemena Group of Companies) by Alliancing Association of Australasia Safety Initiative Award • Jemena Gas and Water operations by New South Wales Gas Excellence Awards SAP Most Outstanding Project Award • SP Services, 2009 OHSAS Certification for Occupational Health & Safety Management System • Singapore District Cooling by TÜV SÜD PSB Pte Ltd, 2008 to 2011 People Developer by SPRING Singapore • Singapore Power, 2000 to 2013 • SP PowerGrid, 2005 to 2012 • SP Services, 2005 to 2013 Singapore H.E.A.L.T.H. (Helping Employees Achieve Life-Time Health) Award, Gold • Singapore Power Group by Health Promotion Board, 2004 to 2010 Work-Life Achiever Award • Singapore Power Group by Ministry of Manpower, 2006 to 2010 Leading HR Practices Awards in Strategic HR, Employee Relations & People Management, Compensation and Rewards Management, Learning & Human Capital Development and The Corporate HR Award • Singapore Power Group by Singapore Human Resources Institute, 2009 Minister for Defence Award • Singapore Power Group by Ministry of Defence, 2005 to 2010 The Minister’s Honours Roll & Minister for Home Affairs Award • Singapore Power Group by Ministry of Home Affairs, 2008 to 2010 2009 Equal Opportunity for Women in the Workplace Agency (EOWA) Business Achievement Award for Outstanding Equal Employment Opportunity (EEO) Practice • SP AusNet by Equal Opportunity for Women in the Workplace Agency (EOWA), 2009 SHARE Corporate Gold Award • Singapore Power Group by Community Chest, 2003 to 2008 Special Events Platinum Award • Singapore Power Group by Community Chest, 2006 to 2008 09 SP Annual Report 09 CORPORATE REVIEW The second half of FY 09/10 witnessed the nascent recovery of economies following the 2007 global financial crisis. The upturn is, however, uneven with Asian economies finding a firmer footing than the US and EU economies. The SP Group’s strategic focus on transmission and distribution segments of electricity and gas industries has stood us in good stead, providing us with defensive, stable and predictable revenues and earnings even during a volatile period. Despite the economic slowdown, we continued to strengthen our core capabilities and expertise in operations by continuing to invest in the development of our people and technical competencies. These serve to strengthen our business and better engage our customers. The strength of SP stems from four key pillars, namely Investment Strategy Financing Strategy and Capital Management Operational Excellence Human Capital 10 Investment Strategy SP continuously seeks to improve returns and deliver sustainable, long term value to our stakeholders by optimising its capital structure, enhancing the regulatory framework, streamlining operations and improving business efficiencies. Australia remains the focus of SP’s overseas strategic investments. The earning contribution from Australia was 33 per cent in FY 09/10 and was primarily driven by the regulated network businesses. The past year also saw the completion of three major regulatory revenue applications, namely the Electricity Distribution Price Review for the Jemena Electricity Network and SP AusNet Electricity Network in Victoria, and the Gas Access Arrangement Review for the Jemena Gas Network in New South Wales. During the year in review, we reinforced our Australian portfolio through a further injection of capital into Jemena. SP Annual Report 09 The optimised capital structure would enable Jemena to focus on building a long term sustainable business, growing in tandem with the Australian economy and expansion of the energy infrastructure sector. In seeking to enhance shareholder value, SP looks within to realise synergies among our units. Enterprise Business Services (Australia) Pty Ltd, established in October 2008, represents a major step forward in creating efficiencies and economy in IT operations for the Australian entities in the SP Group. Further progress is being made as the Singapore and Australian entities explore more opportunities for shared services within the Group. At the same time, in Singapore as well as in Australia, SP seeks to assimilate emerging technologies with the promise of efficiency gains or revenue potential in both the regulated and unregulated sectors. One such example is the rollout of state-of-the-art Advanced Metering Infrastructure by SP AusNet and Jemena in Victoria. The expertise and experience gained from implementing this programme will put SP in good stead as the development of Smart Grid technology gathers momentum in Singapore and Asia. Financing Strategy and Capital Management Despite a challenging financing environment with constrained lending capacity, particularly in the first half of 2009, SP managed to successfully refinance our maturing debts and fund our capital expenditure at competitive rates. The following financial transactions were completed during the year: • SP PowerAssets Limited (SPPA) issued S$875 million of bonds through a series of private bond placements. These issuances comprised notes with maturities ranging from 3.5 to 20 years in three different currencies, and were issued under SPPA’s Global Medium Term Note Programme. • SP AusNet raised A$325 million of credit facilities in April 2009 and issued an equivalent of A$920 million of bonds through a combination of CHF, HKD and AUD issues in February and March 2010. • SPI (Australia) Asset Pty Ltd secured a total of A$370 million in bank debt facilities in June 2009. The favourable response to SP’s financing initiatives reflects the strength of our underlying business fundamentals and the market’s recognition of our prudent and disciplined debt strategy. The Group is committed to an optimal capital structure and to maintaining our strong credit ratings. SP is rated AA- by Standard & Poor’s and Aa3 by Moody’s Investors Service. Operational Excellence SPPA’s electricity network in Singapore is rated one of the world’s best in international benchmarking. In Singapore, our electricity network achieved its best ever network reliability performance, where a customer experienced an average of 0.31 minute of unplanned electricity interruptions during the year. Similarly, the average number of unplanned gas supply interruptions experienced in the year was only 0.0011 interruption per customer, which is equivalent to one unplanned gas interruption every 909 years. These stellar network performances were a result of SP’s quality management of the network in delivering a highly reliable and quality supply. In Australia, collaboration between SP AusNet and Jemena has yielded operational efficiencies for both. Operational agreements concluded between SP AusNet and Jemena in 2009 have resulted in SP AusNet providing services in which it has a natural competitive advantage to Jemena, and vice versa, thus achieving cost savings for mutual benefit. Building Human Capital SP’s sustained competitive advantage resides in our competent and committed workforce. At the end of FY 09/10, SP Group had a total workforce of 6,866 employees in Singapore and Australia. The development and nurturing of our people is given priority even in an economic downturn. In FY 09/10, employee training exceeded what we had targeted. Remaining firmly committed to enabling our people to realise their full potential and advance in their careers, SP provided opportunities for higher education, on-the-job training, involvement in special projects, overseas postings, job rotations and mentorship programmes. SP’s approach to building human capital recognises the need to maintain a balanced workforce in terms of experience and youth. To help older employees remain relevant, we support them in their pursuit of lifelong learning. We also recognise the importance of more experienced staff sharing and passing on their knowledge to their younger colleagues. To renew our talent pool, we actively reach out to fresh prospects at scholarship fairs, career fairs and through internships, and nurture and develop them. 11 SP Annual Report 09 BOARD OF DIRECTORS 12 From left: Mr Alan Chan Heng Loon, Mr Ng Kee Choe and Prof Jeremy Guy Ashcroft Davis AM SP Annual Report 09 Mr Ng Kee Choe Mr Ng Kee Choe, 66, is the non-executive Chairman of Singapore Power Limited. He was appointed Director on 1 September 2000 and became its Chairman on 15 September 2000. He is also the non-executive Chairman of SP AusNet*. Mr Ng is also Chairman of NTUC Income Insurance Co-operative Limited and President Commissioner of PT Bank Danamon Indonesia Tbk. His other directorships include those of Singapore Airport Terminal Services Limited, Singapore Exchange Limited, Fullerton Financial Holdings Pte Ltd and CapitaLand Limited. He is also a member of the Temasek Advisory Panel, a member of the International Advisory Council of China Development Bank and Chairman of Tanah Merah Country Club. Mr Ng was the Vice-Chairman of DBS Group Holdings. He retired from his executive position in July 2003 after 33 years of service with DBS. Mr Ng was conferred the Public Service Star in 2001 for his contributions to the public service. Mr Alan Chan Heng Loon Mr Alan Chan Heng Loon, 57, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 June 2001 and is also the Chairman of SP PowerAssets Limited and PowerGas Limited. Mr Chan is currently the Chief Executive Officer and a Director of Singapore Press Holdings Limited. He is the Chairman of the Urban Redevelopment Authority and SPH Magazines Pte Ltd. He is a member of the Board of Governors of The Singapore-China Foundation and the Board of the Casino Regulatory Authority of Singapore. He was appointed Chairman of the Corporate Governance Council which was established in February 2010 by the Monetary Authority of Singapore. Previously, Mr Chan was the Permanent Secretary for the Ministry of Transport and held directorships in DBS Group Holdings Ltd, The Development Bank of Singapore Ltd and PSA Corporation Ltd. He sits on the boards of MediaCorp TV Holdings Pte Ltd, MediaCorp Press Ltd, Singapore Press Holdings Foundation Limited, TP Ventures Pte Ltd, GMM Times Company Limited, OpenNet Pte Ltd, Business China, Magazines World Sdn Bhd, Blu Inc Holdings Malaysia Sdn Bhd, Blu Inc Media Sdn Bhd and World Association of Newspaper – IFRA. Mr Chan was awarded the Public Administration Medal (Gold) in 2002. Prof Jeremy Guy Ashcroft Davis AM Prof Jeremy Guy Ashcroft Davis, 67, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 August 2006 and is also a Director of SP AusNet*. Prof Davis is the Chairman of UNSW Professorial Superannuation Pty Ltd and the Deputy Chairman of AMWIN Management Pty Ltd. He currently serves as a Director of the Transurban Group, CHAMP Ventures Pty Ltd, Australian Institute of Management NSW & ACT Ltd, the Australian Institute of Management Canberra and Asian Renewable Energy Management Ltd. He was the former AMP Society Professor at the Australian Graduate School of Management. Prof Davis earlier spent 10 years as a management consultant with the Boston Consulting Group. He also served as a Director of the Australian Stock Exchange from 1990 to 1996, and as a Director and Chairman of AIDC Limited and Amdel Holdings Pty Ltd. 13 SP Annual Report 09 BOARD OF DIRECTORS 14 From left: Mr Ho Tian Yee, Mr Tan Chee Meng, SC, Mr Bobby Chin Yoke Choong and Mr Eric Gwee Teck Hai SP Annual Report 09 Mr Ho Tian Yee Mr Ho Tian Yee, 58, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 May 2003 and is also a Director of SP AusNet*. Currently, Mr Ho is the Managing Director of Pacific Asset Management (S) Pte Ltd and holds directorships in publicly-listed companies including Fraser and Neave, Limited and Singapore Exchange Limited. He is a member of the Risk Committee of The Government of Singapore Investment Corporation Pte Ltd and the Chairman of Times Publishing Limited. Mr Ho was a former director of Great Eastern Holdings Limited, The Overseas Assurance Corporation Limited and The Great Eastern Life Assurance Company Limited. He was awarded the Public Service Medal in 1997. Mr Tan Chee Meng, SC Mr Tan Chee Meng, 53, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 August 2005. He is also a Director of SP PowerAssets Limited and PowerGas Limited. Mr Tan is the Deputy Managing Partner of WongPartnership LLP and Chairman of its Middle East Practice. He was appointed Senior Counsel in January 2006, and a Specialist Judge in July 2006 for a period of two years. Mr Tan is a Fellow of the Singapore Institute of Arbitrators and an Accredited Adjudicator of the Singapore Mediation Centre. He is a Regional Panel Arbitrator of the Singapore International Arbitration Centre and is on the Panel of Accredited Arbitrators of Badan Arbitrase Nasional Indonesia. Mr Tan is also a board member of the National Council of Social Service, Urban Redevelopment Authority, St Gabriel’s Foundation, All Saints Home and WOPA Services Pte Ltd. Mr Bobby Chin Yoke Choong Mr Bobby Chin Yoke Choong, 58, is a non-executive independent Director of Singapore Power Limited. He was appointed on 23 January 2006. Mr Chin is the Chairman of Singapore Totalisator Board. Mr Chin serves on the boards of the Competition Commission of Singapore and Singapore Labour Foundation. He is a director of several listed companies including Oversea-Chinese Banking Corporation Limited, AV Jennings Limited, Yeo Hiap Seng Ltd, Ho Bee Investment Limited, Neptune Orient Lines Limited and Sembcorp Industries Limited. He also sits on the Board of Trustees of the Singapore Indian Development Association (SINDA). He was appointed to the Council of Presidential Advisers in January 2010. Mr Chin was the Managing Partner of KPMG Singapore from 1992 to 2005. He served as Chairman of the Urban Redevelopment Authority from April 2001 to March 2006. In 2003, Mr Chin was awarded the Public Service Medal. Mr Eric Gwee Teck Hai Mr Eric Gwee Teck Hai, 71, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 January 2001. He is the Chairman of SP Services Limited and a Director of SP AusNet*. Mr Gwee is also a Director of WorleyParsons Ltd. He was the Chairman of the Board of Governors for the Institute of Technical Education (ITE) and the Public Transport Council until 2001. For his many years of dedicated service to the community, Mr Gwee was awarded the Public Service Star in 1994 and the Public Service Star (Bar)[BBM(L)] in 2004. He was also honoured with the Meritorious Service Medal in 2007. 15 SP Annual Report 09 BOARD OF DIRECTORS 16 Clockwise from top left: Mr Choi Shing Kwok, Mr Ng Yat Chung, Mr Quek Poh Huat, Mr Paul Chan Kwai Wah and Mrs Oon Kum Loon SP Annual Report 09 Mr Paul Chan Kwai Wah Mr Paul Chan Kwai Wah, 56, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 August 2006. He was appointed to the Board of SP Services Limited on 1 April 2010. He is a Director of SIA Engineering Company Limited, National Healthcare Group Pte Ltd and Integrated Health Information Systems Pte Ltd. He was a former Director of Verigy Ltd, the Singapore Economic Development Board, Noel Gifts International Ltd and Singapore Telecommunications Limited. Mr Chan was formerly the Senior Vice President & Managing Director (Asia Pacific & Japan) of Hewlett-Packard Asia Pacific Pte Ltd and the Vice President & Managing Director (Asia Pacific) of Compaq Computer Asia Pacific Pte Ltd. He was also a member of the Tax Review Committee, Ministry of Finance and the Listings Committee of the Stock Exchange of Singapore. Mr Chan sat on the Advisory Board of the Lee Kong Chian School of Business at the Singapore Management University. He was awarded the Public Service Star (BBM) in 2005. Mr Choi Shing Kwok Mr Choi Shing Kwok, 51, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 August 2006. He is the Permanent Secretary of the Ministry of Transport. He was formerly a Director of Singapore Technologies Electronics Limited, Sembawang Resources Development Corporation Ltd, Singapore Automotive Engineering Ltd and Chartered Ammunition Industries Pte Ltd. He has also served as a Board member of the National University of Singapore Council, the Singapore Broadcasting Authority and the Jurong Town Corporation. Mr Choi was awarded the Meritorious Service Medal in 2000 and the Long Service Award (25 years) in 2004 by the Government of Singapore, and has also received state awards from foreign governments. Mrs Oon Kum Loon Mrs Oon Kum Loon, 59, is a non-executive independent director of Singapore Power Limited. She was appointed on 1 April 2010. Mrs Oon currently serves on the boards of China Resources Microelectronics Limited and Keppel Corporation Limited. She was formerly a director of PSA International Pte Ltd and SP PowerGrid Limited. Mrs Oon has approximately 30 years of extensive experience with DBS Bank Ltd, having held a number of management and executive positions. During her career with the Bank, she was involved with treasury and markets, corporate finance and credit management activities. She was the Chief Financial Officer of DBS Bank Ltd before she retired in 2003. Prior to serving as Chief Financial Officer, she was the Managing Director and Head of Group Risk Management, responsible for the development and implementation of a group-wide risk management framework. Mr Ng Yat Chung Mr Ng Yat Chung, 48, is a non-executive director of Singapore Power Limited. He was appointed on 1 April 2010. Mr Ng is currently Head, Portfolio Management and Operations and Co-Head, Singapore of Temasek Holdings (Private) Limited. Mr Ng is the Chairman of the Board of Trustees for the Singapore Institute of Technology and a Trustee of the National University of Singapore. He is also a board director of publicly-listed Fraser and Neave, Limited. Mr Ng was formerly a Director of PSA Corporation Ltd, ST Aerospace Supplies Pte Ltd, publicly-listed Singapore Technologies Engineering Ltd, ST Kinetics Ltd and Singapore Technologies Electronics Limited. Prior to joining Temasek Holdings, Mr Ng was the Chief of Defence Force of the Singapore Armed Forces (SAF). During his career in the SAF, Mr Ng commanded various units and served in senior staff positions including the Chief of Staff (Joint Staff) and Chief of Army respectively. Mr Quek Poh Huat Mr Quek Poh Huat, 63, was appointed a Director of Singapore Power Limited in November 2001 and Group Chief Executive Officer in May 2004. Within the Singapore Power Group, Mr Quek serves as Director on the boards of SP PowerAssets Limited, PowerGas Limited and SP Services Limited. He is currently Chairman of SP PowerGrid Limited, SPI Management Services Pty Ltd, SPI (Australia) Assets Pty Ltd and Enterprise Business Services (Australia) Pty Ltd. He retired as Director of SP AusNet* in July 2008. Mr Quek is also a board director of publicly-listed Singapore Technologies Engineering Ltd and Chairman of ST Kinetics Ltd. Mr Quek is Singapore’s non-resident Ambassador to Sweden. He was conferred the Public Service Star in 1994. 17 * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual-listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. As at 27 May 2010 SP Annual Report 09 ORGANISATIONAL STRUCTURE BOARD OF DIRECTORS Chairman Mr Ng Kee Choe Group Chief Executive Officer Mr Quek Poh Huat Head (Internal Audit) Ms Madalene Hee • Reports to Board Audit Committee Chief Operating Officer Mr Ong Boon Hwee Chief Financial Officer Ms Lim Lay Hong Chief Information Officer Mr Wong Chit Sieng General Counsel & Company Secretary Ms Helen Tay Bee Hoon Managing Director SPI Management Services Mr Nino Ficca Managing Director Jemena Mr Paul Adams Managing Director SP PowerGrid Mr Sim Kwong Mian Managing Director Strategic Investments Mr Lim Howe Run Deputy Managing Director Jemena Mr Lim Howe Run Managing Director SP Services Mrs Jeanne Cheng Group Finance Subsidiaries’ Finance 18 Head Human Resource Ms Lim Chor Hoon Group Risk Management Subsidiaries’ Risk Management Head Corporate Affairs Mr Nicky Tay • Reports to Board Risk Management Committee Deputy Managing Director (Planning & Strategy) Mr Jimmy Khoo Deputy Managing Director (Network Development) Mr Chung Choon Heong Deputy Managing Director (Network Management) Mr Chang Swee Tong CORPORATE GOVERNANCE SP Annual Report 09 ETHICS & ACCOUNTABILITY The SP Board is committed to good corporate governance. The Group adheres closely to the principles set out in the revised Code of Corporate Governance 2005 (the Code) for listed companies. The Company has adopted the Code as its guide for best practice standards and put in place an internal framework to ensure good corporate governance in its business practices and activities. The Whistleblower Policy, implemented since 2005, seeks to strengthen ethical business conduct in the Group. The Group endeavours to enhance shareholder value by ensuring the highest standards of corporate governance, transparency, accountability and integrity. Setting Directions The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a robust system of internal controls to protect the Group’s assets and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. In the last financial year, the Board met six times and held a Board Strategic Review in October 2009. Access to Information The Board is provided with relevant information prior to Board meetings and on an ongoing basis. Board papers include management financial reports, annual budgets and performance against budget, announcement of results, matters requiring the Board’s decision, updates on key outstanding issues and disclosure documents as well as updates on new legislative developments. Newly-appointed Board Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. The Group also provides ongoing education on legislative updates and best practices. The Board has separate and independent access to the Senior Management and the Company Secretary. Should the Directors, whether as a group or individually, require independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, professional advisors to render due advice. Accountability In presenting the annual financial statements to the shareholder, the Board aims to provide the shareholder with a balanced and comprehensive assessment of the Group’s position and prospects. Management provides the Board with appropriately detailed management accounts of the Group’s performance, prospects and a risk dashboard on a monthly basis. There is a strong element of independence in the Board composition with independent non-executive Directors constituting more than three-quarters of the entire Board. The independence of each Director is reviewed annually by the Nominating Committee in accordance with the Code. The current size of twelve Board members is appropriate for effective decision-making, taking into account the scope and nature of the Group’s operations. Collectively, the Directors have a wealth of expertise and experience in the management of business at senior and international levels. SP AusNet, as a publicly-listed stapled entity on the Australian Securities Exchange and the Singapore Exchange Securities Trading Limited, has established its own Audit and Risk Management Committee, Nomination Committee, Remuneration Committee as well as Compliance Committee to ensure a high standard of corporate governance. 19 SP Annual Report 09 CORPORATE GOVERNANCE 20 Board Committees The SP Board is supported by specialised board committees to facilitate effective supervision of Management. These are the Audit Committee, the Board Risk Management Committee, the Finance Committee, the Nominating Committee and the Staff Development and Compensation Committee respectively. As and when required for specific projects, special board steering committees and due diligence committees are formed to provide support and guidance to Management. Audit Committee The Audit Committee (AC) comprises three non-executive Directors and a co-opted external member, all of whom are independent Directors as defined in the Code. The Board is of the view that the members of the AC have the financial management expertise and experience to discharge the AC’s responsibilities. The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes, the systems of internal controls and the process of monitoring compliance within applicable laws, regulations and codes of conduct. The AC holds at least three meetings each year and is responsible for the following: • Review and approval of the audit plans of external and internal auditors; • Review of the adequacy of the internal audit function; • Review of the financial accounts of the Group and the Company; • Review of the independence and objectivity of the external auditors; and • Nomination of external auditors for re-appointment. The members are: Mr Bobby Chin Yoke Choong (Chairman) Mr Tan Chee Meng Mr Choi Shing Kwok Mr Timothy Chia Chee Ming (co-opted external member) Board Risk Management Committee The Board Risk Management Committee (BRMC) assists the Board in fulfilling its oversight responsibilities by reviewing: • the type and level of business risks that the Company, its subsidiaries and associated companies undertake on an integrated basis to achieve their business strategy; and • the policies, procedures and methodologies for identifying, assessing, quantifying (where appropriate), monitoring and managing risks. The BRMC meets at least three times a year. The members are: Mr Ho Tian Yee (Chairman) Mr Paul Chan Kwai Wah Mr Tan Chee Meng Mrs Oon Kum Loon Mr Quek Poh Huat (ex-officio)* The BRMC is supported by the Group Risk Management Office in its governance of SP Group risks. Although the risk management responsibilities of the Board are executed through the organisational set-up mentioned above, the ultimate risk ownership rests with the business groups. Finance Committee The Finance Committee (FC) assists the Board in reviewing proposed mergers, acquisitions, disposals and corporate restructuring and financing for the SP Group. The responsibilities of the FC are to: • consider and recommend, for the Board’s approval, SP’s annual operating and capital expenditure budgets, and business and financing plans; • approve or endorse mergers, acquisitions, divestments or corporate restructuring; • approve or endorse SP’s borrowing and financing-related matters; and • approve or endorse such other matters as provided from time to time in the SP Authority Manual. The FC holds at least two meetings a year. SP Annual Report 09 The members are: Mr Ng Kee Choe (Chairman)* Mr Ho Tian Yee Mr Eric Gwee Teck Hai Mr Ng Yat Chung (appointed wef 1 April 2010)* Mr Quek Poh Huat (ex-officio)* Nominating Committee The Nominating Committee (NC) is responsible for formulating policies and guidelines on matters relating to Board appointments, re-appointments, retirement and rotation of Directors. The Directors’ performance, contribution and independence are taken into consideration in the NC’s review and assessment. The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board concerning the appropriate size and needs of the Board. New Directors are currently appointed by way of a Board resolution after the NC has endorsed their appointment. New Directors must submit themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Articles of Association of the Company. The Articles of Association of the Company also require not less than one-third of Directors to retire by rotation at every AGM. The NC meets at least twice a year. The NC comprises three Directors. The Chairman of the NC is an independent non-executive Director. The members are: Mr Alan Chan Heng Loon (Chairman) Mr Ng Kee Choe* Mr Quek Poh Huat* Staff Development and Compensation Committee The Staff Development and Compensation Committee (SDCC) oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved or has participated in any proceedings with respect to his own remuneration. The SDCC meets at least twice a year. The SDCC comprises three Directors, two of whom are independent Directors. The members are: Mr Ng Kee Choe (Chairman)* Mr Alan Chan Heng Loon Mr Bobby Chin Yoke Choong Communication with Shareholder The Company values communication and ensures that timely and adequate disclosures of material information on the Company are made available to its shareholder. It holds regular dialogue and liaison sessions with the shareholder. Board Composition Board Members Audit Committee Board Risk Management Committee Finance Committee Nominating Committee Staff Development & Compensation Committee Mr Ng Kee Choe, Chairman* – – Chairman Member Chairman Mr Alan Chan Heng Loon – – – Chairman Member Mr Eric Gwee Teck Hai – – Member – – Mr Ho Tian Yee – Chairman Member – – Mr Tan Chee Meng Member Member – – – Mr Bobby Chin Yoke Choong Chairman – – – Member Prof Jeremy Guy Ashcroft Davis – – – – – Mr Paul Chan Kwai Wah – Member – – – Mr Choi Shing Kwok Member – – – – Mrs Oon Kum Loon – Member – – – Mr Ng Yat Chung* – – Member – – Mr Quek Poh Huat* – Ex-officio Ex-officio Member Board Committee Members Mr Timothy Chia Chee Ming Co-opted Member – – – – 21 As at 9 April 2010 *Non-independent SP Annual Report 09 SENIOR MANAGEMENT 22 Mr Quek Poh Huat Mr Quek Poh Huat, Group Chief Executive Officer, is also Chairman of SP PowerGrid Limited, SPI Management Services Pty Ltd, SPI (Australia) Assets Pty Ltd and Enterprise Business Services (Australia) Pty Ltd, and a Director on the boards of Singapore Power Limited, SP PowerAssets Limited, PowerGas Limited and SP Services Limited. He retired as Director of SP AusNet* in July 2008. Mr Quek has a Bachelor of Science (Chemical Engineering) degree with First Class Honours from University of Leeds, UK and a Master of Science (Management) with Distinction from the Naval Postgraduate School, Monterey, US. He has also completed the Advanced Management Program at the Harvard Business School, US. Mr Ong Boon Hwee Mr Ong Boon Hwee, Chief Operating Officer, oversees SP’s business units in Singapore as well as corporate services at the Group level. He also drives business development initiatives in the region. Prior to joining SP, he was Temasek’s Managing Director for Strategic Relations, and concurrently CEO of Temasek Management Services. Mr Ong is Director of ST Kinetics, Aetos Security Management and Singapore Institute of Management. He also serves on the committees of non-profit organisations such as the National Volunteer & Philanthropy Centre, A*STAR and Temasek Foundation. Mr Ong graduated from the National University of Singapore with a First Class Honours in Economics, and holds a Masters in Military Art & Science from the US Leavenworth General Staff College. Ms Lim Lay Hong Ms Lim Lay Hong is the Chief Financial Officer of the SP Group where she is responsible for providing financial strategy and leadership. This includes overseeing the corporate finance, treasury, financial management, tax planning and risk management functions of the Group. She is also responsible for corporate planning and strategic investments and has oversight of the SP Group’s overseas investments, including its Australia operations. Prior to joining SP, Ms Lim held a number of management and executive positions in a Singapore bank. Ms Lim holds a Bachelor of Accountancy degree from the National University of Singapore and a Master of Business Administration (Finance) from New York University. SP Annual Report 09 From far left: Mr Quek Poh Huat Group Chief Executive Officer Mr Ong Boon Hwee Chief Operating Officer Ms Lim Lay Hong Chief Financial Officer Mr Sim Kwong Mian Managing Director SP PowerGrid Mr Nino Ficca Managing Director SPI Management Services Mr Sim Kwong Mian Mr Sim Kwong Mian, Managing Director, SP PowerGrid, has been with SP for 15 years. Prior to this, he was with the Public Utilities Board for 18 years. Mr Sim represents Singapore in the Heads of ASEAN Power Utilities/Authorities (HAPUA), which leads the power interconnection project to link the member countries’ electricity networks. Between June 2009 and June 2010, Mr Sim was Chairman of the HAPUA Council. He also represents Singapore in the Association of Electricity Supply Industry of East Asia and Western Pacific (AESIEAP). Mr Sim is a registered Professional Engineer with the Professional Engineers Board, Singapore, and a Senior Member of the Institution of Engineers, Singapore. He holds a Bachelor of Engineering (Electrical) degree from the University of Singapore, a Master of Science (Technology) from the University of Manchester Institute of Science & Technology, UK, and a Diploma in Management Studies from the Singapore Institute of Management. He has also completed the Advanced Management Program at the Harvard Business School, US. Mr Nino Ficca Mr Nino Ficca, Managing Director, SPI Management Services, is also Managing Director, SP AusNet. He is a Director of SP Australia Networks (Transmission), SP Australia Networks (Distribution), SP Australia Networks (RE) and SP PowerGrid, as well as Managing Director of SPI PowerNet. Mr Ficca has worked in the energy industry for over 25 years, including in a number of senior management roles. He was a Director and Deputy Chairman of the Energy Supply Association of Australia until December 2007, and a member of the National Electricity Market Operations Committee. Mr Ficca holds a Bachelor of Engineering (Electrical) Honours degree and a Graduate Diploma in Management from Deakin University, Australia. He has also completed the Advanced Management Program at the Harvard Business School, US. * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. 23 SP Annual Report 09 SENIOR MANAGEMENT 24 Mr Paul Adams Mr Paul Adams was appointed Managing Director of Jemena Ltd in November 2008. He was previously General Manager, Network Services Group at SP AusNet. Mr Adams has a breadth of experience having worked in various roles in the electricity and gas industries for more than 25 years, including transmission, distribution, generation, trading and retailing. Mr Adams holds a Bachelor of Engineering Degree (First Class Honours) and a Graduate Diploma of Financial Management. He has completed courses in Leading Change and Organisational Renewal (Harvard), Executive Development Program (Australian Graduate School of Management) and Company Directors Course (Australian Institute of Company Directors). Mr Adams is also a Director of the Energy Networks Association of Australia and Member of the Institution of Engineers (Australia). Mr Wong Chit Sieng Mr Wong Chit Sieng, Group Chief Information Officer, oversees the group wide delivery of Information and Communications Technology applications and services for SP’s Singapore and Australia businesses. He has over 30 years’ experience in strategic business IT planning and the development and management of banking and utilities application systems. Prior to his appointment as Group Chief Information Officer, Mr Wong was Head (Information Systems), Singapore Power Ltd, and Managing Director, SP Services. Before joining SP, Mr Wong was Director of Operations and Principal Consultant, Asia Pacific & Japan, at a US banking software company. He was also with the Overseas Union Bank for nine years as its Senior Vice President & Deputy CIO, and Vice President of Chase Manhattan Bank for 10 years. Mr Wong has a Bachelor of Business Administration with Distinction and a Master of Business Administration from the Royal Melbourne Institute of Technology, Australia. He also graduated from the Harvard Business School’s Advanced Management Program in 2009. Mrs Jeanne Cheng Mrs Jeanne Cheng was appointed Managing Director of SP Services Ltd in September 2009. In her eight years with SP Services, she helped establish the company in its new role as the market support services licensee with the restructuring of the electricity market in 2003. Mrs Cheng has been with the SP Group for more than 14 years and has held senior positions in Corporate Communications and Business Development. Prior to joining the SP Group, Mrs Cheng worked as a media and communications specialist in both private and public sector entities. SP Annual Report 09 From far left: Mr Paul Adams Managing Director Jemena Ltd Mr Wong Chit Sieng Group Chief Information Officer Mrs Jeanne Cheng Managing Director SP Services Mr Lim Howe Run Managing Director Strategic Investments & Deputy Managing Director Jemena Ltd Ms Helen Tay Bee Hoon General Counsel & Company Secretary Ms Lim Chor Hoon Head (Human Resource) Mrs Cheng graduated from the National University of Singapore with a degree in Economics. She was awarded the Public Service Medal in 2009 for her community work. Mr Lim Howe Run Mr Lim Howe Run, Managing Director, Strategic Investments and Deputy Managing Director, Jemena Ltd, is responsible for the management of SP’s overseas investments. Prior to his appointment as Managing Director and Deputy Managing Director, he held various positions in risk management, asset management and business development within the Group. Mr Lim holds a Bachelor of Engineering (Mechanical) degree from the National University of Singapore. Ms Helen Tay Bee Hoon Ms Helen Tay Bee Hoon, General Counsel & Company Secretary, provides legal advice on all the Group’s major deals and transactions. She is responsible for implementing policies involving board governance. Prior to joining SP, Ms Tay was Director, Legal & Regulations, at Temasek Holdings. In her legal career of more than 20 years, Ms Tay has held several key legal and secretarial positions in the Singapore Technologies/ SembCorp Group including Head of Legal Department and Company Secretary of the SembCorp Logistics Group. She has also served in private practice for several years. Ms Tay is a member of the Singapore Law Academy. She has a Bachelor of Law degree with Honours from the National University of Singapore and was called to the Singapore Bar in 1990. Ms Lim Chor Hoon Ms Lim Chor Hoon, Head (Human Resource), has over 20 years’ experience in human resource. Ms Lim is overall responsible for the Human Resource policies, programmes and services of SP. Before joining the Group, she was with the NOL Group as Vice President, Talent Management and Global Learning and Development and Temasek Holdings as Director, Human Resource. She has also worked in GuocoLand Limited, United Overseas Bank Group, and the National University of Singapore. Ms Lim holds a Bachelor of Science in Psychology from the University of Wisconsin at Madison and a Graduate Diploma in Personnel Management. As at 1 June 2010 25 OPERATIONS REVIEW SINGAPORE OPERATIONS Singapore Operations has four main business units – SP PowerAssets, PowerGas, SP PowerGrid and SP Services. It also has a technical management consultancy arm, SP Global Solutions, and related businesses such as Singapore District Cooling and SP Telecommunications. OPERATIONS REVIEW 28 SP PowerAssets continues to plan ahead to meet the nation’s growing power needs. SP POWERASSETS Expanding the Electricity Network SP PowerAssets owns the electricity transmission and distribution assets in Singapore. Its fixed assets base valued at S$7.3 billion comprises modern and robust networks at 400kV, 230kV and 66kV for transmission, and 22kV, 6.6kV and 400V for distribution. SP Annual Report 09 In FY 09/10, SP PowerAssets continued to plan ahead to meet the growing electricity needs of the Singapore economy. Network infrastructure projects to expand capacity were commissioned, and existing transmission assets progressively replaced or upgraded to ensure continued reliability of the national grid. • Two 400kV circuits from Seraya were commissioned to transport generation output via the 400kV network, bringing more power from western to central Singapore. • A new 66kV substation with three 230/66kV 200MVA transformers at Labrador was commissioned. The Labrador II 230kV Extension substation supplements the existing Labrador I 66kV substation in meeting the rapidly growing demand for electricity in southern Singapore. • A new 66kV substation at Tuas was commissioned to serve the extensive industrial development, including pharmaceutical plants, in the southern part of Tuas. • As part of an ongoing network renewal programme for existing 66kV substations, six substations were commissioned. Three 230kV substations are currently under construction. When commissioned in 2012, the new Marina South substation will serve as another primary power source supplying to Marina South’s future downtown area. Meanwhile, new 230kV switchboards to replace the existing aged ones will be commissioned in 2010 and 2011. SP PowerAssets is working closely with the Economic Development Board, Jurong Town Corporation, Urban Redevelopment Authority and Energy Market Authority on the proposed 230kV substation at Tembusu, Jurong Island. Targeted for completion in December 2014, the substation will cater to new customer connections as well as manage the fault level margin for distributed generation connections on Jurong Island. The development of two major cable tunnels – a 17 km East-West tunnel and an 18 km North-South tunnel – for the future installation of transmission cables on the island is in progress. Soil investigation works were completed in the third quarter of 2009. When completed, the two tunnels will provide secure corridors for faster and more efficient installation of transmission cables, and enable the orderly and controlled replacement of ageing 230kV circuits. A new 400kV substation at Rangoon Road serving as a power injection node for bulk power transmission to the load centres in central Singapore is expected to be commissioned by December 2014. The new substation will help meet the rapid growth in demand for electricity. Network assets are inspected regularly to ensure good condition and maintain the electricity grid’s high reliability. 29 OPERATIONS REVIEW 30 Gas mains laying work in progress. POWERGAS Expanding the Gas Network PowerGas is the sole licensed gas transporter, system operator and owner of the gas transmission and distribution networks in Singapore. Among its network assets are two onshore natural gas receiving facilities and 3,100 km of underground town gas and natural gas pipelines. SP Annual Report 09 PowerGas operates the web-based round-the-clock Gas Transportation IT System Solution (GTSS), which manages the transportation of natural gas according to the rules of the Gas Network Code (GNC). During the year in review, there were no major issues with regard to capacity booking, nomination and scheduling of gas transportation services and imbalance settlement. The operation and maintenance of the pipelines, gas transmission and distribution facilities also remained relatively trouble-free. Gas Network Extension and Reinforcement In FY 09/10, PowerGas extended the natural gas network by 7 km and successfully connected six new transmission customers and six new distribution customers. The town gas network was also extended by 16 km, reaching more customers in new public housing estates as well as private residential and commercial premises. In addition, PowerGas renewed 18 km of pipelines and diverted 17 km of pipelines affected by the Mass Rapid Transit system construction, Housing & Development Board upgrading programmes and other third-party construction works. PowerGas is the sole licensed gas transporter and gas system operator in Singapore, delivering both natural gas and town gas. New Transmission Infrastructure Development PowerGas is working closely with the Energy Market Authority and Singapore Liquefied Natural Gas Corporation Pte Ltd to connect the proposed Liquefied Natural Gas (LNG) Terminal to the existing gas transmission networks. When completed, re-gasified natural gas from the LNG Terminal will be transported to end-users via PowerGas’ gas transportation system. The first phase of the S$380 million project is targeted for completion by end 2012. The 24/7 web-based GTSS system enables PowerGas to manage the transportation of natural gas. 31 SP Annual Report 09 OPERATIONS REVIEW SP POWERGRID Management 32 1 3 5 2 4 6 1 Mr Sim Kwong Mian Managing Director 2 Mr Chang Swee Tong Deputy Managing Director (Network Management) 3 Mr Jimmy Khoo Deputy Managing Director (Planning & Strategy) 4 Mr Chung Choon Heong Deputy Managing Director (Network Development) 5 Mr Chew Min Lip General Manager (Network Management) 6 Mr Cheng See Tau General Manager (Operations & Maintenance) 7 Mr Han Tek Fong General Manager (Planning & Strategy) 8 Mr Peter Leong General Manager (Projects) 9 Mr Law Chin Ho Director (Finance) & Head (Regulatory) 10 Dr Yoon Kok Thean Director (Procurement) 7 8 9 10 SP Annual Report 09 SP POWERGRID Delivering Reliable and Quality Supply SP PowerGrid manages and operates the electricity and gas transmission and distribution networks in Singapore. Network Performance – Electricity The network performance in FY 09/10 was well within regulatory targets and a significant improvement over FY 08/09’s performance. This improvement was largely attributed to SP PowerGrid’s success in averting potential failures through diligent condition monitoring and condition-based maintenance of the network. For FY 09/10, the Network Performance Indicators – System Average Interruption Duration Index (SAIDI) and System Average Interruption Frequency Index (SAIFI) were 0.31 minute and 0.007 interruption per customer respectively. These results were all-time best and were 55 per cent and 56 per cent better than FY 08/09’s SAIDI and SAIFI respectively. Network Performance – Gas SP PowerGrid has embarked on the following smart grid initiatives: • Enhancing existing intelligent systems SP PowerGrid is building upon existing systems to extend its Supervisory Control and Data Acquisition system (SCADA) monitoring to 6.6kV substations and enhance its successful online partial discharge monitoring system to cover more substations. • Leveraging smart grid initiatives by Energy Market Authority (EMA) SP PowerGrid is participating in the project management of the Intelligent Energy System (IES) pilot project spearheaded by EMA. The project seeks to test and evaluate new applications and technologies in a smart grid. Through its involvement in the IES, SP PowerGrid seeks to gain in-depth knowledge, experience and insights into smart grid solutions. • Collaborating with research institutes SP PowerGrid is also working with relevant research institutes such as A*STAR to develop other smart grid solutions to enhance its technical know-how. Gas network performance for FY 09/10 was well within regulatory targets. Gas SAIDI and SAIFI scores were 0.142 minute and 0.0011 interruption respectively. These were 13.6 per cent higher and 45 per cent lower than FY 08/09’s SAIDI and SAIFI respectively. 33 SAIDI measures the average duration of unplanned electricity or gas interruptions a consumer experiences in a year and SAIFI, the average number of such interruptions. Smart Grid Developments The growing concern over energy efficiency coupled with advancements in telecommunication technology has propelled the smart grid into the limelight. The smart grid offers new potential for the optimisation of grid performance and forms the focus for the development of the future power grid. SP PowerGrid officers carry out an OWTS test in a substation. SP Annual Report 09 OPERATIONS REVIEW Condition Monitoring for Better Performance SP PowerGrid successfully carried out Oscillating Wave Testing System (OWTS) test for the condition monitoring of 230kV cables. This was the world’s first OWTS test at 230kV voltage level. For distribution cables, OWTS has successfully averted 107 potential failures. In FY 09/10, OWTS tests were conducted on a total of 832 230kV, 66kV, 22kV and 6.6kV circuits. SP PowerGrid continued to expand its online partial discharge monitoring system for 230kV and 66kV substations. During the year, two 230kV and four 66kV substations were retrofitted with online condition monitoring systems. In FY 09/10, a total of 55 potential failures were averted through concerted efforts in condition monitoring, contributing to improved network performance. SP PowerGrid is also working on a pilot project to monitor the water level in gas syphons located in flood-prone areas. The wireless remote monitoring of water levels in syphons enables timely intervention to prevent choking in gas pipes, which can cause gas supply disruption. A trial project will be carried out in FY 10/11. Customer Management Programme SP PowerGrid continued to engage key customers under its Customer Management Programme whereby engineers double-up as customer managers to serve them as a single point of contact. In addition, SP PowerGrid has been in close interaction with the high-tech industries on power quality through the workings of the five Power Quality Interest Groups (PQIGs) for the semiconductor, pharmaceutical, petrochemical and banking sectors and essential services. Formation of New Operational Units FY 09/10 saw the formation of a Cable Jointing Unit (CJU) and a Mass Rapid Transit Diversion Unit (MRTU) within SP PowerGrid. The CJU was formed to retain the strategic capability of cable jointing and to strengthen quality management in jointing work. The CJU manages all jointing work and training, thereby ensuring consistency in jointing practices and joint quality. The unit also audits jointers’ competency and conducts investigations of joint failures. 34 SP PowerGrid’s power quality specialists conducting voltage fluctuation tests. SP POWERGRID SP Annual Report 09 A Cable Jointing Apprenticeship Scheme was introduced to attract and train young technicians as jointers. Under the scheme, trainees undergo a one-year cable jointing course in order to qualify as junior cable jointers. They are then assigned to carry out low voltage jointing work before progressing to on-the-job training for high voltage jointing. The MRTU was formed to coordinate and manage the extensive diversion of cables and gas pipes affected by the construction of the MRT Downtown Lines. A total of 200 km of cables and pipes are expected to be diverted in the next five years. The MRTU provides a one-stop service on electricity and gas matters relating to the Downtown Lines construction, working closely with the Land Transport Authority and its contractors to minimise the extent of diversion and prevent damage to services during the construction of MRT lines. Cable and Gas Pipe Damage Prevention Programme With the integration of electricity and gas operations in SP PowerGrid, cable and gas pipe damage prevention efforts were streamlined under the Earthworks Monitoring and Cable Protection (EMCP) Section, which oversees the surveillance of transmission cables and natural gas pipelines. In FY 09/10, Cable Protection Management Teams (CPMT) comprising management staff from SP PowerGrid and government agencies took a leading role in cable damage prevention at construction sites. Regular meetings were held with the government agencies involved and their contractors to safeguard underground services at construction sites. A total of 55 sites were monitored by the CPMT. Wireless Remote Monitoring and Control of 6.6kV Network To further improve its network performance, SP PowerGrid introduced the use of wireless technology for the remote control and monitoring of its 6.6kV network, starting in public housing estates. In FY 09/10, wireless remote monitoring and control capabilities were installed in 340 substations. SP PowerGrid targets to equip another 530 substations in FY 10/11. Inline Inspection of Gas Transmission Pipelines SP PowerGrid completed the inline inspection of three gas transmission pipelines – from Attap Valley to Admiralty, Sakra to Mandai and Sakra to Tembusu – using the Magnetic Flux Leakage technology to check the internal pipelines for signs of corrosion, coating defects or metal loss. During the year, an inline inspection of the submarine pipeline linking Plentong in Johor to the Onshore Receiving Facility in Singapore was jointly carried out by SP PowerGrid and Petronas, Malaysia’s gas transporter. All the pipelines inspected were found to be in good condition. Transmission cables along worksites are patrolled daily to prevent cable damage. 35 SP Annual Report 09 OPERATIONS REVIEW ISO Certification SP PowerGrid first obtained its ISO 9001:2000 certifications in 2002. In FY 09/10, it received the ISO 9001:2008 certification for the development and management of its transmission and distribution networks, distribution control and customer services as well as for its gas operations covering network management and system operations. These certifications affirm SP PowerGrid’s institutionalised quality processes that drive consistently high performance standards. Electricity Demand The volume of electricity transmitted and distributed in FY 09/10 grew by 4.8 per cent over the previous financial year to 39,259 GWh. The increase in electricity consumption reflects the recovery in the domestic economy from the second half of 2009 as manufacturing activity grew. Demand for electricity from both manufacturing and non-manufacturing sectors was higher compared to a year ago. 36 A team from the newly-formed Cable Jointing Unit carries out maintenance work on cable oil equipment. SP POWERGRID SP Annual Report 09 SYSTEM AVERAGE INTERRUPTION DURATION INDEX (SAIDI) measures the average duration of unplanned interruptions a consumer experiences in a year 10 2.5 Interruption minutes per customer per year 8 6 4 2 0 5.37 5.00 3.70 4.00 3.85 2.20 2.25 1.21 1.14 1.99 0.69 0.31 0.47 97/98 98/99 99/00 00/01 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 09/10 Interruption minutes per customer per year 2.0 1.5 1.0 0.5 0 2.101 1.422 1.020 0.577 0.451 0.331 0.269 0.149 0.387 0.491 0.199 0.125 0.142 97/98 98/99 99/00 00/01 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 09/10 Electricity SAIDI – Singapore Gas SAIDI – Singapore SYSTEM AVERAGE INTERRUPTION FREQUENCY INDEX (SAIFI) measures the average number of unplanned interruptions a consumer experiences in a year Interruptions per customer per year 0.12 0.10 0.08 0.06 0.04 0.02 0.00 0.106 0.097 0.097 0.090 0.071 0.073 0.053 0.041 0.031 0.016 0.011 0.023 0.007 97/98 98/99 99/00 00/01 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 09/10 Interruptions per customer per year 0.025 0.020 0.015 0.010 0.005 0.000 0.0216 0.0147 0.0105 0.0058 0.0047 0.0035 0.0028 0.0040 0.0016 0.0021 0.0011 0.0020 0.0011 97/98 98/99 99/00 00/01 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 09/10 Electricity SAIFI – Singapore Gas SAIFI – Singapore KEY NETWORK INDICATORS – SINGAPORE 37 % Change Year-On-Year 10 8 6 4 2 0 (2) (4) 1.6 5.0 4.2 4.6 2.9 9.2 3.7 7.4 4.8 8.6 8.5 Real GDP Growth (%) (1.2) Demand Growth (%) (1.3) 3.3 4.2 1.8 1.4 01 02 03 04 05 06 07 08 09 Calendar Year 0.1 GWh 40,000 35,000 30,000 25,000 0 29,960 31,446 32,199 33,635 34,995 36,287 37,838 37,464 39,259 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 09/10 Financial Year Real GDP Vs Electricity Demand Growth (% Change) Source: Singapore Department of Statistics Electricity Transmitted and Distributed (GWh) Revenue rose by 3.4 per cent in FY 09/10 due to higher electricity consumption. SP Annual Report 09 OPERATIONS REVIEW SP SERVICES Management 1 2 1 Mrs Jeanne Cheng Managing Director 2 Mr Lawrence Lee Director (Operations) 3 Ms Shirley Tan Lee Cheng Director (Customer Relationship Management) 4 Ms Lee Chui Ping Acting Director (Finance & Accounts) 3 4 38 Achieving customer service satisfaction is a priority. SP Annual Report 09 SP SERVICES A One-Stop Shop for Electricity, Water and Piped Gas Supplies SP Services provides every household and business in Singapore with a convenient and efficient one-stop service for electricity, water and piped gas supplies. As the Market Support Services Licensee, SP Services provides metering and billing services to the electricity market. It also facilitates competition in the retail market by enabling consumers to switch seamlessly between retailers and to buy electricity at wholesale market prices. For the convenience of customers, SP Services also provides metering, billing and payment collection, and customer service on behalf of other utility service providers, including PUB for water charges, City Gas for gas charges, and various refuse collection companies for refuse removal fees. In the year under review, SP Services continued to re-engineer operations and business processes aimed at increasing productivity and improving its services and operations to keep pace with the rising expectations and needs of customers. Tapping Technology to Enhance Services With modern technology changing the way people go about their daily lives, SP Services explored ways to improve its customer service, combining the use of technology with service innovation to cater to the needs of today’s IT-savvy customers. Through the Wireless Work Force Management System (WWMS), SP Services implemented the Work-From-Home Scheme for its field operations staff. Under the scheme, technicians receive their daily job orders for supply turn-on and cut-off through their Personal Digital Assistants (PDAs), which are connected to WWMS via GPRS at home. The Work-From-Home Scheme has also been extended to SP Services’ customer service staff. Staff at the Integrated Call Centre (ICC) can now attend to calls from their homes, accessing the same IT systems to process transactions for customer service accounts remotely. This enables the ICC to extend its operation hours beyond office hours, providing more accessibility to customers. SP Services implemented the Work-From-Home scheme for its field operations staff through the Wireless Workforce Management System. The implementation of the scheme led to an improvement in employee productivity by an average of 10 per cent. The higher productivity has resulted in cost savings while benefiting employees in terms of reduced travelling time and the flexibility of working from home. Currently, 51 field staff and another 17 customer service staff are under the Work-from-Home Scheme. The scheme has resulted in customer service being enhanced with extended service hours and shorter waiting time. Tapping on the widespread use of SMS messaging, SP Services has added SMS technologies as another avenue to reach customers. A residential customer may request for utility supplies turn-on via SMS and the date and time of the appointment would in turn be confirmed via SMS. The year also saw the successful completion of the pilot project for the SMS payment reminder service which would be extended to all customers. Delivering Service Excellence Demonstrating its strong commitment towards service excellence, SP Services achieved certification in SPRING Singapore’s Singapore Quality Class (SQC) and the Singapore Service Class (S Class), and the re-certification of the People Developer Standard (PDS). For demonstrating a high standard of service excellence in the SQC assessment, SP Services was conferred the SQC (Star) Award. The award recognises SP Services’ use of technology to achieve operational efficiency as well as the effective deployment of customer service strategies to achieve customer satisfaction. 39 SP Annual Report 09 OPERATIONS REVIEW 40 During the year, SP Services also retained its ISO 9001 certification for Quality Management System. Key business areas covered top management responsibilities, system maintenance, improvement processes, staff training and operations. Well-established quality control and processes and confident staff who demonstrated good knowledge of work procedures were but some of the key findings leading to SP Services retaining its ISO certification. SP Services’ efforts in providing a hassle-free service experience were well regarded by the expatriate community in Singapore. In a global survey of over 3,000 expatriates in over 50 countries about their quality of life and experience assimilating into a new culture away from home, Singapore topped the league table of 26 countries when it came to ease of setting up utilities accounts and supply. An overwhelming 82 per cent of expatriates here found it a hassle-free experience. Pursuing Service Excellence In FY 09/10, SP Services’ Customer Service Centre was relocated within the Woodlands Civic Centre. The new location saw the introduction of self-help kiosks where customers can access an array of utilities account services, including meter reading submission, updating mailing addresses, and application/termination of GIRO. Co-located with the SP Services’ Customer Service Centre at Somerset Road is the City Gas Gallery. This is a result of SP Services’ efforts to establish a win-win business proposition together with its utility service partner. This convenient onestop service hub now allows piped gas customers to arrange for turn-on or cut-off appointments, purchase gas appliances and arrange electricity and water supplies all at one location. Customers can access an array of utilities account services through the self-help kiosks at SP Services’ Customer Service Centre in Woodlands Civic Centre. SP Services also made the payment of utility bills even more convenient by expanding its payment channels to include iNets. Customers can now pay their utility bills via iNets Mobile using Nets Cheque, or at any of the iNets kiosks conveniently located island-wide at any time using NETS, NETS CashCard or NETS Flashpay. Broader Scope of Services As part of its efforts to promote the use of GIRO facilities, SP Services conducted a GIRO promotion for all existing and new GIRO/POSB Everyday Card customers from February to end May 2009 during which GIRO participation increased by more than 20 per cent, in comparison with previous months. The year under review also saw SP Services participate in the Energy Market Authority’s (EMA) Electricity Vending System (EVS) pilot project trial run. Initiated by EMA, the EVS tested the concept of an efficient retailing scheme to small consumers incorporating smart meter technologies and e-payment system. The project trial runs involving household volunteers at selected areas of Marine Parade and West Coast Group Representation Constituency were completed in November 2009. SP Services is also participating in an Intelligent Energy System (IES) pilot project launched by EMA in November 2009. The pilot project is aimed at testing and evaluating new applications and technologies around a smart grid to enable the rolling out of more innovative solutions for Singapore’s power system. During the year, SP Services, together with SP Global Solutions, provided consultancy and training services to utility companies in the region, including China and India. In the year ahead, SP Services will continue to provide advisory services to companies looking to improve their customer service management. As part of its continuing drive to improve performance, SP Services has embarked on a project to upgrade its Market Support Services Licensee (MSSL) System with the aim of expanding current system capabilities to enhance customer service and operational effectiveness. Rising to the Challenge In the years ahead, SP Services will, in its relentless pursuit of operational and service excellence, seek to leverage technology and draw the best from its people, complementing innovations in systems and processes while managing rising business costs. SP Annual Report 09 SP GLOBAL SOLUTIONS New Markets, New Opportunities SP Global Solutions (SPGS) is the consultancy and training arm of Singapore Power. Leveraging the expertise and knowledge within the SP group, SPGS offers consultancy and training to utilities clients in Singapore and overseas. FY 09/10 was a fruitful year for SPGS. New initiatives and collaborative efforts resulted in consultancy projects for new markets. New programmes were also developed to meet the training demand of different segments of customers in Singapore and beyond. 1 PARTNERSHIPS: In the year, SPGS established linkages with new partners overseas.These partnerships paved the way for new collaboration in projects undertaken by SPGS as well as in ongoing professional exchanges. An MOU was signed between SPGS and China Southern Power Grid Ltd (CSG), which manages the power networks in the rapidly-growing provinces of Guangdong, Guangxi, Yunnan, Guizhou and Hainan. 41 SPGS and Calcutta Electric Supply Corporation (CESC) collaborated to offer a range of joint programmes on Distribution Network Management for practitioners in the industry. The joint programmes were kicked off at a launch event in New Delhi, India. SP Annual Report 09 OPERATIONS REVIEW 2 TRAINING IN SINGAPORE: During the year, delegates from foreign utilities companies came to Singapore to participate in a variety of training programmes in technical competencies, services skills and system management. They included management and staff from utilities in China, India and Africa. Demonstration of Partial Discharge Mapping for cables. Practical training conducted outside of classrooms at distribution installations. An SP PowerGrid engineer conducted hands-on training on Condition Monitoring techniques for overseas trainees. A safety briefing conducted for overseas delegates at an outdoor deployment. 42 3 PROJECTS CONDUCTED OVERSEAS: Through customised training and consultancy projects, SPGS developed new initiatives in niche areas of expertise so as to reach new markets and to meet clients’ requirements. These included projects that assisted our partners in their preparation for significant large-scale events. SP PowerGrid engineers conducting Condition Monitoring tests in Johannesburg, South Africa. SP PowerGrid engineers conducting Condition Monitoring tests in Guangzhou, China. SP GLOBAL SOLUTIONS SP Annual Report 09 4 LOCAL INDUSTRY TRAINING: During the year, over a thousand participants from the local energy utilities sector attended various courses organised by the SP Training Institute (SPTI). Technical training by experienced instructors at the SPTI. 5 INTERACTIONS: As part of our continual interaction with friends and partners, SPGS coordinated and hosted delegations from various countries when they visited SP for professional exchange and exploration of collaboration. These interactions included delegations from China, India, Africa, Mongolia and New Zealand. Government officials from Mongolia during a visit to SP. 43 A delegation of government officials and industry representatives from New Zealand engaged in lively exchange of views and exploring possible collaborations with SP. OPERATIONS REVIEW New Control Room coordinates and controls the chilled water production and its distribution to customers intake stations. 44 SINGAPORE DISTRICT COOLING Partner in Energy Efficiency Singapore District Cooling (SDC) achieved positive NPAT of S$0.7 million for FY 09/10. Its revenue and EBITDA for the year rose to S$13.3 million and S$5.2 million respectively. SP Annual Report 09 Operations The aggregate supply capacity requirement declared by customers increased from 17.4 MWr in March 2009 to 68.7 MWr in March 2010. The increase was due primarily to the commencement of supplies to the Marina Bay Sands (MBS) in October 2009. FY 09/10’s Supply Availability Index (measured in terms of the ability to maintain supply temperature within specifications) was 99.99 per cent against the regulatory standard of 99.50 per cent. Business Development SDC completed its scope of work for commencement of supplies to MBS in August 2009, two months ahead of the actual turn-on to the first intake in the development in October 2009. In addition to chilled water, as a business enhancement, SDC also commenced the provision of hot water supplies to MBS under a separate heat supply agreement. Phase 1 of the Marina Bay Financial Centre (MBFC) also started receiving chilled water supplies from 1 April 2010. Another development, Asia Square, will require chilled water supplies from 2011. The technical scheme for the development was finalised during the year. SDC made significant progress in extending its services to premises outside the mandated zone. Keppel Land has signed the agreement for supplementary/back-up supplies for its Ocean Financial Centre to commence in January 2011. NParks has also committed to subscribing for the district cooling service to supplement its in-fence chiller plant for the Gardens by the Bay commencing in June 2011. Going Forward Demand for district cooling is expected to expand robustly in the next few years with the progressive completion of new developments in the new downtown. SDC’s primary focus in near term will be the continued building up of the district cooling system at Marina Bay Business District to serve developments in the mandated zone. For system operations, SDC will continue to ensure a high service level to its customers in an effort to build strong market credentials for the new utility service. SDC will continue its capability building for production optimisation. The operation of two district cooling plants as a coordinated system will create new opportunities for optimising production scheduling for lower production costs. SDC’s vision is to grow district cooling as an essential utility service in commercial districts in Singapore. It will continue its marketing effort to extend its service to existing buildings outside the mandated zone and work with government agencies for replicating the district cooling system in new business districts. COOLING DEMAND PROJECTION 45 250 MWr 200 150 100 50 Others Asia Square Ocean Financial Centre Marina Bay Financial Centre Marina Bay Sands One Raffles Quay 0 2009 2010 2011 2012 2013 2014 2015 Cooling demand is expected to robustly expand in the next few years with the progressive completion of developments in the new downtown. OPERATIONS REVIEW AUSTRALIA OPERATIONS Australia Operations has four main business units – SP AusNet, SPI Management Services, SPI (Australia) Assets and Jemena Asset Management Companies. Its business activities span Victoria, Queensland, New South Wales and Western Australia. SP Annual Report 09 OPERATIONS REVIEW SP AUSNET Management 1 3 5 2 4 6 1 Mr Nino Ficca Managing Director 2 Mr Charles Popple Group General Manager (Networks Strategy & Development) 3 Mr Norm Drew Group General Manager (Integrated Network Services) 4 Mr Geoff Nicholson Chief Financial Officer & General Manager (Finance & Strategy) 5 Ms Susan Taylor General Counsel & Company Secretary 6 Mr John Kelso General Manager (Select Solutions) 7 Ms Claire Hamilton General Manager (Risk and Assurance) 8 Ms Geraldine Leslie General Manager (People and Safety) 48 7 8 SP Annual Report 09 SP AUSNET Victoria’s largest diversified energy infrastructure business As the owner and operator of Victoria’s electricity transmission network and two distribution networks, SP AusNet is committed to enhancing network safety and reliability for its customers, employees and the communities in which it operates. SP AusNet’s infrastructure delivers energy to more than one million customers across Victoria, with approximately 87 per cent of revenue coming from the operation of these regulated assets. Following the establishment last year of Select Solutions, a consolidated commercial arm focused on emerging technologies and solutions, SP AusNet continued to build on and expand its non-regulated service-based businesses. The multi-million dollar Hazelwood Terminal Station 500kV circuit breaker and current transformer replacement project will replace infrastructure at this key terminal station, which is on the 500kV transmission backbone between the Latrobe Valley and Melbourne. Most of the power generated in the Latrobe Valley is transmitted via Hazelwood Terminal Station to the load centre in Melbourne. Electricity Transmission The Victorian transmission network, owned and operated by SP AusNet, consists of more than 6,500 km of transmission lines carrying electricity from power stations to electricity distributors and large customers around Victoria. The network is centrally located among Australia’s five eastern states that form the National Energy Market, providing key connections between South Australia, New South Wales and Tasmania’s electricity transmission networks. In FY 09/10, the electricity transmission network contributed A$531.3 million in regulated revenue to SP AusNet’s financial performance. SP AusNet invested A$162.5 million to improve network performance on the transmission system during the year. 49 Upgrades and Extensions As part of ongoing efforts to upgrade and augment the electricity transmission network to meet demand, SP AusNet successfully completed a A$9 million project at the Cranbourne Terminal Station. More than 110,000 Victorians benefited from the upgrade. In November 2009, SP AusNet connected the Bogong Hydro Power Station to its electricity transmission network which, as part of the larger Kiewa hydroelectric scheme, creates an additional 94,000 MWh of renewable electricity each year. SP AusNet’s electricity transmission network delivers power to regional Victoria as well as Melbourne’s CBD. SP Annual Report 09 OPERATIONS REVIEW Electricity Distribution The 47,000 km electricity distribution network carries electricity from SP AusNet’s transmission network to substations for distribution to approximately 620,000 connected electricity customers in outer eastern metropolitan Melbourne and eastern Victoria across an area of approximately 80,000 square kilometres. In FY 09/10, the electricity distribution network contributed A$626.2 million in revenue to SP AusNet’s financial performance, and distributed 7,780 GWh of electricity. SP AusNet invested approximately A$350.6 million in capital expenditure to extend SP AusNet’s electricity distribution network and improve its performance, further connecting 11,417 new customers across eastern Victoria. Performance and Reliability Even as SP AusNet continues to invest in strengthening and upgrading its electricity distribution network, a number of severe weather events during the year caused service disruptions to customers. To reduce the impact of such storm-related interruptions, SP AusNet is reinforcing its focus on the S-Factor reliability programme to assist in the delivery of safe and continuous electricity supply. The ability for smart meters to measure energy consumption remotely every 30 minutes means customers will be able to manage their energy use more efficiently. This will also allow SP AusNet to better oversee its electricity distribution network. Gas Distribution SP AusNet’s 9,757 km of gas distribution and transmission pipeline networks deliver natural gas to more than 572,000 customers across 60,000 square kilometres of central and western Victoria. In FY 09/10, the gas distribution network contributed A$190.8 million in revenue and distributed 71.4 PJ of gas. SP AusNet invested A$67.6 million to expand the network and connected 17,181 new customers across central and western Victoria. Upgrades and Extensions As part of its commitment to the replacement of aged low pressure gas assets, SP AusNet invested more than A$10 million in its gas mains renewal programme during the year to enhance the safety and reliability of the natural gas network. 50 The recent introduction of a number of network ‘self-healing’ schemes, known as Distribution Feeder Automation (DFA), will continue to see SP AusNet deliver electricity to customers with greater reliability. SP AusNet is the first Australian electricity distribution business to implement fully-automated DFA schemes, which enable the network to respond to momentary faults and transfer supply on the network automatically and remotely within 60 seconds. Smart Meters In late 2009, SP AusNet commenced the rollout of smart meters to all residential and small business customers in its electricity distribution network, as mandated by the Victorian Government. SP AusNet is on track to having more than 680,000 smart meters installed by the end of 2013, with over 19,000 already installed in Melbourne’s northern suburbs. SP AusNet apprentice Alex Gray assists with undergrounding electricity cables in a new housing development. SP AUSNET SP Annual Report 09 SP AusNet carries out extensive maintenance work to ensure a reliable supply of energy throughout the year. Select Solutions The establishment of Select Solutions brought together existing niche services into one SP AusNet division, which continues to deliver non-regulated end-to-end services to utilities, government, energy and water retailers, and commercial and industrial customers. Select Data and Measurement Solutions under the Selection Solutions group is managing the installation of 680,000 smart meters across SP AusNet’s electricity distribution network, ensuring the installations meet all operational and market requirements involved in the collection of meter data for SP AusNet. Following long-term agreements reached with Jemena in 2009, the Select Utility Solutions group under the Selection Solutions group has been successfully providing asset management services to the utility. These services include managing Jemena’s conductor assessment programme using a 21-metre Hi-Mast to inspect 3,500 poles. This industry-leading inspection technique allows optical zoom high resolution photographic inspection and accurate assessment of the condition of Jemena’s assets. Safety SP AusNet is a major employer with 1,500 employees located across Victoria, often in the local communities in which it operates. The safety and well-being of SP AusNet’s people is a top priority, so there is a commitment to ensuring a safe workplace for all employees and a safe environment for the communities in which it operates. A key measure of safety performance is the Recordable Injury Frequency Rate, which measures lost time and medical treatment injuries on a rolling 12-month basis. The company achieved a result of 11.12 against a target of ≤18. A safety observation programme was introduced in FY 09/10, based on the belief that everyone is responsible for leading safety and that together they seek out and correct all unsafe behaviours and situations whilst aiming for zero injuries. This programme is part of SP AusNet’s safety plan implemented after the engagement of safety experts DuPont. This is a lead indicator of safety and has assisted in bringing down the number of reportable incidents. 51 SP Annual Report 09 OPERATIONS REVIEW SPI (AUSTRALIA) ASSETS / JEMENA Management 1 Mr Paul Adams Managing Director 2 Mr Lim Howe Run Deputy Managing Director 1 3 5 2 4 6 3 Mr Tony Beach Executive General Manager (Asset Strategy) 4 Mr Patrick Patterson Executive General Manager (Infrastructure Services) 5 Ms Joanne Pearson Chief Financial Officer 6 Dr Shaun Reardon Executive General Manager (Infrastructure Investments) 7 Mr David Clerk Executive General Manager (Strategy & Business Development) 8 Ms Jodie Blake Executive General Manager (People, Safety and Services) 9 Ms Tina Ooi General Counsel & Company Secretary 52 7 8 9 SP Annual Report 09 SPI (AUSTRALIA) ASSETS / JEMENA Growing Capabilities and Developing Possibilities A number of significant objectives were accomplished for SPI (Australia) Assets Pty Ltd and its Jemena subsidiaries in FY 09/10. Overall business activity was focused on a number of strategic priorities, including optimising its core business, pursuing new growth paths and strengthening customer focus. Achieving ‘Zero Harm, Safety First’ remained a priority through the implementation of a behavioural driven approach to safety. A New Organisational Structure On 1 April 2009, Jemena began operating under a new organisational structure, designed to build a stronger commercial and customer service focus for the business. The new structure is a step towards growing the contracting services business by ensuring it is focused on understanding customer needs and the costs of delivering high quality service. The new structure also brings out the focus on safety and ensures the creation of long term value for the assets Jemena owns and manages. In preparation for its revised Access Arrangement submission, JGN successfully applied to the Australian Competition Tribunal to have its transmission pipelines connecting Sydney, Newcastle and Wollongong reclassified as distribution pipelines for the purposes of access regulation. This reclassification will enable JGN to price its distribution services more efficiently and in a manner compatible with the Short Term Trading Market to be introduced in 2010. Jemena Electricity Network (JEN) In FY 09/10, the JEN electricity distribution network contributed A$208.5 million in revenue (net cost of sales) and distributed 4,419 GWh of energy. Demand for connections to the network was very strong with A$30.2 million being invested to meet demand for customer initiated projects. In addition A$41.3 million was invested to maintain reliability and capacity in the network. The customer base continued to grow with the connection of 4,416 new customers. 53 Jemena Gas Network (JGN) In FY 09/10, the gas distribution network contributed A$381.9 million in revenue and distributed 97.4 PJ of gas. A significant investment of A$98.2 million was made to maintain and expand the network. This investment was across a range of activities including market expansion, capacity development, facilities renewal and upgrade, metering, mains and services renewals, and ancillary equipment. The customer base continued to grow with the connection of 28,986 new customers. Replacing a pole in Melbourne. SP Annual Report 09 OPERATIONS REVIEW Working on the expansion of the QGP. 54 New Growth Paths In 2009, Jemena secured significant wins in the Tasmanian market, including a place on the Transend Networks Pty Ltd panel, which provided Jemena with the opportunity to undertake substation design and construction work over the next five years. Transend owns and operates the electricity transmission system in Tasmania. In addit
SP Group Annual Report FY0809https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Group-Annual-Report-FY0809.pdf
Staying Focused BUILDING A SUSTAINABLE FUTURE Annual Report 2008 CONTENTS 01 ABOUT SP GROUP 04 FROM THE CHAIRMAN 07 FINANCIAL HIGHLIGHTS 08 GROUP STRUCTURE 10 CORPORATE REVIEW 12 CORPORATE GOVERNANCE 12 Board of Directors 16 Organisational Structure 17 Ethics & Accountability 20 Senior Management 24 OPERATIONS REVIEW – SINGAPORE OPERATIONS 26 SP PowerAssets 28 PowerGas 30 SP PowerGrid 34 SP Services 37 SP Global Solutions 39 Singapore District Cooling 40 OPERATIONS REVIEW – AUSTRALIA OPERATIONS 42 SP AusNet 46 SPI (Australia) Assets / Jemena 50 AWARDS & ACCOLADES 52 OPERATIONAL SUPPORT 52 Human Resource 55 Information Systems 56 Enterprise Risk Management 57 COMMUNITY & ENVIRONMENT 61 FINANCIAL SUMMARY OUR MISSION We provide reliable and efficient energy utility services to enhance the economy and the quality of life. OUR VALUES COMMITMENT We commit to creating value for our customers, our people, and our shareholders. We uphold the highest standards of service and performance. INTEGRITY We act with honesty. We practise the highest ethical standards. PASSION We take pride and ownership in what we do. TEAMWORK We support, respect and trust each other. We continually learn, and share ideas and knowledge. ABOUT SP GROUP Singapore Power Group (SP) is a leading energy utility company in the Asia Pacific. We own and operate electricity and gas transmission and distribution businesses in Singapore and in Australia, primarily in Victoria, New South Wales and Queensland. Over a million Singapore industrial and domestic customers benefit from SP’s world-class electricity and gas transmission and distribution, and market support services. Singapore has one of the fewest and shortest power outages of cities worldwide as rated by international industry indices. In Australia, SP owns a diversified energy utility company, SPI (Australia) Assets, which includes the Jemena companies, and 51 per cent of SP AusNet, which is publicly-listed on the Australian and Singapore Stock Exchanges. As one of Singapore’s largest corporations, SP achieved revenue of S$6.6 billion and managed S$26.3 billion of assets in FY 08/09. Staying Focused BUILDING A SUSTAINABLE FUTURE Reliability is the hallmark of SP’s energy utility services. We build on our foundations, and strive to improve continually. Focused on our operations and ever strengthening our competencies and capabilities, we aim to build a sustainable future. FROM THE CHAIRMAN Staying Focused BUILDING A SUSTAINABLE FUTURE Ng Kee Choe CHAIRMAN FY 08/09 saw the global economy slip into recession. Business conditions deteriorated across major economies as the financial crisis took hold. Demand for electricity dipped with the contraction of the economy. The difficult operating environment notwithstanding, the Singapore Power Group turned in a creditable performance. 04 SP Annual Report 08 Financial Performance Our Group’s net profit for financial year ended 31 March 2009 was S$616 million, excluding exceptional and non-recurring items. This was comparable to the previous year’s results. Group revenue rose by 22 per cent to S$6.6 billion, mainly from higher pass through cost of electricity and full year contribution from our Australian subsidiary, SPI (Australia) Assets, while total assets declined by 9 per cent to S$26.3 billion, mainly as a result of a weakened Australian dollar. The Group’s return on equity stood at 14.4 per cent, excluding exceptional and non-recurring items. Despite the volatile debt markets, we successfully refinanced our maturing debts and secured funding for capital expenditure at competitive terms. A total of S$11 billion financing was completed in FY 08/09, demonstrating strong support from financial institutions and investors. With completion of the financing, SP is better placed to focus on strengthening our businesses. Upholding Excellence SP PowerGrid continued to excel in its electricity and gas network performances in FY 08/09. The System Average Interruption Duration Index (SAIDI) score of 0.69 minutes for our electricity grid was a significant improvement over the 1.14 minutes registered in FY 07/08. For the second time in our Group’s history, electricity SAIDI went below a minute, which is equivalent to a network reliability of 99.99%. Similarly, the SAIDI score for our gas network was 0.125 minutes, bettering FY 07/08’s score of 0.491 minutes. SP Services has done well in its stride towards service excellence. For the fourth consecutive year, it was ranked top among benchmarked service providers in Singapore for customer satisfaction. In a separate benchmarking study by KEMA, an international utility consultant, SP Services was highlighted for being very cost effective in providing a high level of service. SP Services’ cost to serve per customer was found to be lowest among major utilities in USA, Europe, Australia and Asia with performance standards that were very competitive by international standards. SP AusNet became the first business in Australia to receive certification to British Asset Management Specification – BSI PAS 55. The specification is recognised as the leading global standard against which asset-intensive industries, such as utilities, are benchmarked. Towards a Sustainable Future The Group underwent restructuring to streamline operations towards better corporate governance, business alignment, efficiencies and positioning for growth. In Singapore, the integration of electricity and gas operations under a restructured SP PowerGrid was completed. In Australia, Jemena (ex-Alinta) has been restructured to give clear focus to the separate businesses of asset ownership and asset servicing. SP AusNet also adopted a new organisational functions model, strengthening itself to meet challenges and opportunities ahead. SP AusNet’s and Jemena’s information technology services were outsourced to EB Services (Australia) Pty Ltd, a newlyformed subsidiary of SPI Pte Ltd, to achieve operational efficiencies. The SP Group is rapidly coming together to derive greater synergy and stronger competitive advantage. Major Developments and Projects In October 2008, SP PowerAsset’s second regulatory reset was concluded. This determines its annual revenue cap for the electricity transmission and distribution charges for the next five years. SP Services successfully launched a new billing system, named Enterprise Business System (EBS) on 9 August 2008, after 11 months of rigorous system integration and user acceptance tests. The system enables SP Services to enhance the quality of its customer services and streamline its business processes for better performance. Singapore’s gas market was restructured with effect from 15 September 2008 to facilitate the liberalisation of the gas market. The restructuring involved the transfer of SembCorp Gas’ pipeline to PowerGas, in line with PowerGas’ role as the sole licensed gas transporter and gas system operator in Singapore, delivering both town gas and natural gas. In support of the restructured gas market, PowerGas developed and implemented a web-based 24/7 Gas Transportation System Solution to manage the transportation of natural gas in accordance with the rules of the Gas Network Code. The unfavourable economic circumstances notwithstanding, SP’s infrastructure development went on as planned. We invested S$1 billion in capital expenditure in Singapore and Australia. Notable among our investments is a new 400kV circuit to Paya Lebar substation commissioned in September 2008. In Australia, Jemena achieved an Australia-first with its design and building of the A$104 million Colongra Lateral gas line. The line not only delivers gas to the power station, but can also store enough gas to allow the station to run at full capacity for five hours. SP Annual Report 08 05 FROM THE CHAIRMAN In early February 2009, the state of Victoria was impacted by bushfires. The Victorian Government subsequently established a Royal Commission of Inquiry into the Victorian bushfire crisis and SP AusNet is extending its full support and assistance to the Inquiry. On 16 April 2009, SP AusNet was served with a writ, an earlier version of which was previously filed in the Supreme Court of Victoria on 16 February 2009, and other associated documents. The writ alleges that “faulty and/or defective power lines” caused loss and damage. SP AusNet believes the claim is both premature and inappropriate, given the establishment of the 2009 Victorian Bushfires Royal Commission. SP AusNet will vigorously defend the claim. SP AusNet has liability insurance which provides cover for bushfire liability. SP AusNet reviews its insurance cover annually and ensures it is commensurate with the scale and size of its operations and the risks assessed to be associated with its operations and with industry standards and practice. SP AusNet’s bushfire mitigation and vegetation management programmes fully comply with Electricity Safety (Bushfire Mitigation) Regulations and are audited annually by Energy Safe Victoria. All bushfire mitigation programmes, including vegetation management, were completed prior to the declaration of the bushfire season in December 2008. Together as One We continue our emphasis on people development through Individual Learning Roadmaps for each SP staff. To encourage team bonding among staff and to build leadership skills, a corporate core programme comprising Team Engagement and Motivation (TEAM) and Leading Excellence and Development (LEAD) was launched. In Australia, Jemena relaunched its Development Programmes, focused on building people management and leadership capability at all levels within the company. An integrated talent management initiative was also implemented to support staff development. In April 2008, SP strengthened our partnership with the Union of Power and Gas Employees (UPAGE) through our signing of the Employers’ Pledge of Fair Employment Practices. This reinforces our commitment to endorse the key principles of fair and merit-based employment practices. Recognising our strong dedication and contributions towards serving the less privileged elderly in our community, the Community Chest awarded SP the SHARE Corporate Gold Award and Special Events Platinum Award at its awards ceremony in 2008. In Australia, following the bushfires in February 2009, Jemena matched personal staff donations dollar-for-dollar to raise over A$100,000 for the Red Cross Victorian Bushfire Appeal to help fire victims in their time of need. SP AusNet, through the company’s Community Development Fund, contributed A$30,000 towards community groups and various charities for Special Children. Everybody Counts We are privileged to have the services of highly qualified Board members with vast experience in management and business. They provide sound judgement and guidance which contribute in no small measure to the resilience and success of SP. I would like to thank our Board members for their invaluable counsel. To our stakeholders including our business partners, I thank you for your unstinting support and cooperation. Not least, I would like to thank the management and staff for their dedication and hard work in keeping SP on course towards further excellence. Our appreciation also goes to UPAGE for its unrelenting support in upholding the interests of its members while partnering our management. Making the Future More than ever, SP has the scale of operations, a sound and prudent financial strategy, strategic focus, and a complete range of transmission and distribution competencies for electricity and gas. Led by a highly competent and experienced management, our dedicated workforces in Singapore and Australia have in recent times proven, as they had done before, their resilience and ability to stand up against the adverse business conditions. The future is what we make it to be. I am confident we in SP have the talent and passion to achieve our vision of being a leading energy infrastructure group in the Asia Pacific. Community Caring Our commitment to aiding the needy elderly was reaffirmed through our pledge of continued support for the Home Help Service for the period October 2008 to September 2009. SP also sponsored the fund-raising efforts of various charities for their cost of direct mailers. Ng Kee Choe Chairman 17 June 2009 06 SP Annual Report 08 FINANCIAL HIGHLIGHTS S$ Million 7,000 6,000 5,000 4,000 3,000 2,000 Operating Revenue 6,618 5,243 5,447 S$ Million 30,000 25,000 20,000 15,000 10,000 18,271 Total Assets 29,043 26,298 1,000 5,000 0 FY 06/07 FY 07/08 FY 08/09 0 FY 06/07 FY 07/08 FY 08/09 S$ Million Net Profit After Tax S$ Million Shareholders’ Equity 1,400 1,200 905 1,086 458 4,800 4,600 4,615 1,000 235 719 4,400 800 600 400 670 628 103 616 4,200 4,000 3,800 3,912 4,052 200 3,600 0 FY 06/07 FY 07/08 FY 08/09 3,400 FY 06/07 FY 07/08 FY 08/09 Exceptional & Non-recurring items Recurring Profit S$ Million 450 400 350 300 250 200 150 100 50 0 Economic Value Added (EVA) – Proforma 370 220 172 Percentage Return On Shareholders’ Equity 0 FY 06/07 FY 07/08 FY 08/09 FY 06/07 FY 07/08 FY 08/09 35 30 25 20 15 10 5 23.2% 5.8% 17.4% 25.5% 9.9% 15.6% 16.6% 2.2% 14.4% Exceptional & Non-recurring items Recurring Profit SP Annual Report 08 07 GROUP STRUCTURE Singapore Power Limited Singapore Operations Australia Operations Main Businesses Other Businesses Main Businesses SP PowerAssets* SP Global Solutions SP AusNet* (51%) PowerGas* SP Telecommunications SPI Management Services** SP PowerGrid** Singapore District Cooling (60%) SPI (Australia) Assets* SP Services Jemena Asset Management Companies** * Asset owning companies ** Management services companies 08 SP Annual Report 08 Singapore Operations Our Singapore Operations has four main business units – SP PowerAssets, PowerGas, SP PowerGrid and SP Services. It also has a technical management consultancy arm and related businesses. SP PowerAssets owns the electricity transmission and distribution assets in Singapore. PowerGas owns the gas transmission and distribution assets in Singapore. SP PowerGrid manages and operates the electricity and gas transmission and distribution networks owned by SP PowerAssets and PowerGas. SP Services provides market support services to electricity, gas and water customers, and facilitates electricity retail market competition. SP Global Solutions provides consultancy, training and management services, leveraging SP’s expertise in developing and operating energy utility infrastructure and businesses. SP Telecommunications provides telecom infrastructure services, leveraging SP’s expertise in managing and developing infrastructure assets. Australia Operations Our Australia Operations has four main business units – SP AusNet, SPI Management Services, SPI (Australia) Assets and Jemena Asset Management Companies. SP AusNet owns and operates Victoria’s primary electricity transmission network, an electricity distribution network in eastern Victoria, and a gas distribution network in western Victoria. SPI Management Services is the management company operating the business of SP AusNet under a management services agreement. SPI (Australia) Assets is the holding company for assets acquired from the former Alinta Ltd. SPIAA and its subsidiaries own gas transmission pipelines, gas and electricity distribution networks, and an asset services provider business. Jemena Asset Management Companies manage the assets owned by SPI (Australia) Assets and its subsidiaries. They also provide third party asset development, construction and management services. Singapore District Cooling is a joint venture company providing chilled water for the air-conditioning of commercial buildings. SP Annual Report 08 09 CORPORATE REVIEW The 2008/2009 financial year was one marked by unprecedented changes which have altered the global financial and economic landscape. The credit crisis that hit global financial markets in mid-2007 continued throughout the financial year. Singapore Power Group’s strategic focus on electricity and gas transmission and distribution assets and businesses has stood us in good stead, providing SP with defensive, stable and predictable revenues and earnings. These assets have positioned us well in times of increased volatility. Despite the difficult economic conditions, we have continued to strengthen our core capabilities and expertise in operations and human resource through our investments in our competencies and people. In the midst of these turbulent times, we have been able to hold our ground due to the strengthening of our key pillars of growth: Investment Strategy Financing Strategy and Capital Management Operational Excellence Human Capital Investment Strategy In Singapore, SP owns and operates electricity and gas transmission and distribution businesses, and provides energy market support services. In Australia, where two-thirds of SP’s assets are located, we own and operate electricity and gas transmission and distribution businesses in Victoria, New South Wales, Queensland and the Australian Capital Territory. SP has continued to drive organic growth of our regulated asset base. Capital investments in our networks during the past 12 months exceeded S$1 billion. These investments secure future regulated revenues for the business and enhance service to our customers. The newly acquired businesses in Australia have also enabled SP to venture into new growth areas such as water distribution network development and the provision of electricity infrastructure services for the growing wind farm developments in Australia. Given the significant size of our operations in Australia, SP is now well placed to derive synergies from the Australia business, particularly in the areas of IT operations, capital works and asset management services. To this end, EB Services (Australia) Pty Ltd (“EB Services”) was established on 1 October 2008 to provide IT services to the Australia entities in the SP Group. Leveraging size and scale, EB Services will create efficiencies in the delivery of IT services and achieve synergies through the consolidation of IT personnel and resources. 10 SP Annual Report 08 Financing Strategy and Capital Management Despite the volatility in debt markets, SP successfully refinanced our maturing debts and funded our capital expenditure at competitive rates. These include the following: � � � ��� ����������� ����� ��� ��� ��������� ������� � A$3.4 billion syndicated bank debt facility in July 2008. �� ������ ������� ��������� � ���� ������� ������� Sterling bond issue in June 2008. �� ����������� ������� �������� ������������ ������ S$600 million of fixed rate notes in August 2008. The issuance comprised both 7-year and 12-year notes and was issued under the SPPA’s Global Medium Term Note Programme. The success of these financing transactions reflects the strength of our underlying business fundamentals and attests to the support of the market for our prudent and disciplined debt strategy. The Group is committed to an optimal capital structure and to maintaining our strong credit ratings. SP is currently rated AA- by Standard & Poor’s and Aa3 by Moody’s Investors Service. Operational Excellence SP outperforms our peers operating comparable underground networks. In Singapore, the average duration of unplanned electricity supply interruption a customer experienced was less than a minute, which represents a system reliability of 99.9999 per cent. Similarly, our gas network achieved its best network reliability performance in the past 12 years, where a customer experienced only an average of 7.5 seconds of unplanned gas interruptions during the year. These stellar network performances were achieved through SP’s intensive network infrastructure development and planning. SP PowerGrid took on the additional role of managing the gas network in July 2008, ahead of the gas market restructuring. This integration of electricity and gas management staff allows synergistic management of SP’s electricity and gas networks, streamlining operations for better efficiencies and enhanced performance. SP AusNet and SPI (Australia) Assets achieved operational efficiencies, particularly in the information technology area. Through operational agreements concluded between SP AusNet and the SP Group, SP AusNet now delivers end-to-end network metering services, technical services and vegetation management services to the electricity and gas networks owned and managed by Jemena. SP AusNet also implemented a new operating structure to provide more focus on growing this important part of its business to the wider market. Building Human Capital SP’s continued success depends on our people and their capabilities giving us a competitive advantage in the global marketplace. Today, the Group has about 6,500 staff located in Singapore and Australia. We remain firmly committed to investing in our people to empower them to achieve their full potential. We groom and nurture them to continuously grow their talents. We upgrade their skills by offering education, on-the-job training, participation in special projects, overseas postings, job rotations and mentorship programmes. We support them in their pursuit of lifelong learning by providing subsidies for personal development courses. We actively cultivate and create communication avenues to listen to them and understand their needs. We introduced flexible work arrangements such as flexi-hours and pro-family leave schemes to help them to balance the demands of work and family. We harvest their ideas, and harness their skills and creativity through the Value Creation Idea Award Scheme and Economic Value Projects. Recognising the need to renew our talent pool, we continued our search for talented people to join and rejuvenate our organisation through participation in scholarship fairs, career fairs, internships and referrals. Our core values of teamwork, integrity, commitment and passion guide the actions and decisions of our people towards achieving SP’s strategic and business goals. SP Annual Report 08 11 BOARD OF DIRECTORS Mr Ng Kee Choe Mr Ng Kee Choe, 64, is the non-executive Chairman of Singapore Power Limited. He was appointed Director on 1 September 2000 and became its Chairman on 15 September 2000. He is also the non-executive Chairman of SP AusNet*. Mr Ng is also Chairman of NTUC Income Insurance Co-operative Limited and President Commissioner of PT Bank Danamon Indonesia Tbk. His other directorships include those of Singapore Airport Terminal Services Limited, Singapore Exchange Limited and Fullerton Financial Holdings Pte Ltd. He is also a member of the Temasek Advisory Panel, a member of the International Advisory Council of China Development Bank and Chairman of Tanah Merah Country Club. Mr Ng was the Vice-Chairman of DBS Group Holdings. He retired from his executive position in July 2003 after 33 years of service with DBS. Mr Ng was conferred the Public Service Star in 2001 for his contributions to the public service. Mr Alan Chan Heng Loon Mr Alan Chan Heng Loon, 56, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 June 2001 and is also the Chairman of SP PowerAssets Limited and PowerGas Limited. Mr Chan is currently the Chief Executive Officer and a Director of Singapore Press Holdings Limited. He is the Chairman of the Urban Redevelopment Authority and SPH Magazines Pte Ltd. He is a member of the Board of Governors of The Singapore-China Foundation and the Board of the Casino Regulatory Authority of Singapore. Previously, Mr Chan was the Permanent Secretary for the Ministry of Transport and held directorships in DBS Group Holdings Ltd, The Development Bank of Singapore Ltd and PSA Corporation Ltd. He sits on the boards of MediaCorp TV Holdings Pte Ltd, MediaCorp Press Ltd, Singapore Press Holdings Foundation Limited, TP Ventures Pte Ltd, GMM Times Company Limited, OpenNet Pte. Ltd., Business China, Magazines World Sdn Bhd, Blu Inc Holdings Malaysia Sdn Bhd, and Blu Inc Media Sdn Bhd. Mr Chan was awarded the Public Administration Medal (Gold) in 2002. 12 SP Annual Report 08 From far left: Mr Ng Kee Choe Chairman, Mr Alan Chan Heng Loon, Mr Eric Gwee Teck Hai, Mr Ho Tian Yee & Mr Tan Chee Meng, SC Mr Eric Gwee Teck Hai Mr Eric Gwee Teck Hai, 70, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 January 2001. He is the Chairman of SP Services Limited and a Director of SP AusNet*. Mr Gwee is also a Director of WorleyParsons Ltd and the Melbourne Business School Ltd. He was the Chairman of the Board of Governors for the Institute of Technical Education (ITE) and the Public Transport Council until 2001. For his many years of dedicated service to the community, Mr Gwee was awarded the Public Service Star in 1994 and the Public Service Star (Bar)[BBM(L)] in 2004. He was also honoured with the Meritorious Service Medal in 2007. Mr Ho Tian Yee Mr Ho Tian Yee, 56, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 May 2003 and is also a Director of SP AusNet*. Currently, Mr Ho is the Managing Director of Pacific Asset Management (S) Pte Ltd and holds directorships in publicly-listed companies including Fraser and Neave Limited and Singapore Exchange Limited. He is a member of the Risk Committee of The Government of Singapore Investment Corporation Pte Ltd and the Chairman of Times Publishing Limited. Mr Ho was a former director of Great Eastern Holdings Limited, The Overseas Assurance Corporation Limited and The Great Eastern Life Assurance Company Limited. He was awarded the Public Service Medal in 1997. Mr Tan Chee Meng, SC Mr Tan Chee Meng, 52, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 August 2005. He is also a Director of SP PowerAssets Limited and PowerGas Limited. Mr Tan is Head (International Projects) and a Partner of WongPartnership LLP. He was appointed Senior Counsel in January 2006, and a Specialist Judge in July 2006 for a period of two years. Mr Tan is a Fellow of the Singapore Institute of Arbitrators and an Accredited Adjudicator of the Singapore Mediation Centre. He is a Regional Panel Arbitrator of the Singapore International Arbitration Centre and is on the Panel of Accredited Arbitrators of Badan Arbitrase Nasional Indonesia. Mr Tan is also a board member of the National Council of Social Service, Urban Redevelopment Authority and St Gabriel’s Foundation. SP Annual Report 08 13 BOARD OF DIRECTORS Mr Bobby Chin Yoke Choong Mr Bobby Chin Yoke Choong, 57, is a non-executive independent Director of Singapore Power Limited. He was appointed on 23 January 2006. Mr Chin is the Chairman of Singapore Totalisator Board. Mr Chin serves on the boards of the Competition Commission of Singapore and Singapore Labour Foundation. He is a director of several listed companies including Oversea-Chinese Banking Corporation Limited, AV Jennings Limited, Yeo Hiap Seng Ltd, Ho Bee Investment Limited, Neptune Orient Lines Limited and Sembcorp Industries Limited. He also sits on the Board of Trustees of the Singapore Indian Development Association (SINDA). Mr Chin was the Managing Partner of KPMG Singapore from 1992 to 2005. He served as Chairman of the Urban Redevelopment Authority from April 2001 to March 2006. In 2003, Mr Chin was awarded the Public Service Medal. Prof Jeremy Guy Ashcroft Davis AM Prof Jeremy Guy Ashcroft Davis, 66, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 August 2006 and is also a Director of SP AusNet*. Prof Davis is the Chairman of UNSW Professorial Superannuation Pty Ltd and the Deputy Chairman of AMWIN Management Pty Ltd. He currently serves as a Director of the Transurban Group, CHAMP Ventures Pty Ltd, Australian Institute of Management NSW & ACT Ltd and the Australian Institute of Management Canberra. He was the former AMP Society Professor at the Australian Graduate School of Management. Prof Davis earlier spent 10 years as a management consultant with the Boston Consulting Group. He also served as a Director of the Australian Stock Exchange from 1990 to 1996, and as a Director and Chairman of AIDC Limited and Amdel Holdings Pty Ltd. Mr Paul Chan Kwai Wah Mr Paul Chan Kwai Wah, 55, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 August 2006. He is a Director of SIA Engineering Company Limited, National Healthcare Group Pte Ltd and Integrated Health Information Systems Pte Ltd. He was a former Director of Verigy Ltd, the Singapore Economic Development Board, Noel Gifts International Ltd and Singapore Telecommunications Limited. 14 SP Annual Report 08 From far left: Mr Bobby Chin Yoke Choong, Prof Jeremy Guy Ashcroft Davis AM, Mr Paul Chan Kwai Wah, Mr Choi Shing Kwok & Mr Quek Poh Huat Mr Chan was formerly the Senior Vice President & Managing Director (Asia Pacific & Japan) of Hewlett- Packard Asia Pacific Pte Ltd and the Vice President & Managing Director (Asia Pacific) of Compaq Computer Asia Pacific Pte Ltd. He was also a member of the Tax Review Committee, Ministry of Finance and the Listings Committee of the Stock Exchange of Singapore. Mr Chan sat on the Advisory Board of the Lee Kong Chian School of Business at the Singapore Management University. He was awarded the Public Service Star (BBM) in 2005. Mr Choi Shing Kwok Mr Choi Shing Kwok, 50, is a non-executive independent Director of Singapore Power Limited. He was appointed on 1 August 2006. He is currently the Permanent Secretary of the Ministry of Transport. He was formerly a Director of Singapore Technologies Electronics Limited, Sembawang Resources Development Corporation Ltd, Singapore Automotive Engineering Ltd and Chartered Ammunition Industries Pte Ltd. He has also served as a Board member of the National University of Singapore Council, the Singapore Broadcasting Authority and the Jurong Town Corporation. Mr Choi was awarded the Meritorious Service Medal in 2000 and the Long Service Award (25 years) in 2004 by the Government of Singapore, and has also received state awards from foreign governments. Mr Quek Poh Huat Mr Quek Poh Huat, 62, was appointed a Director of Singapore Power Limited in November 2001 and Group Chief Executive Officer in May 2004. Within the Singapore Power Group, Mr Quek serves as Director on the boards of SP PowerAssets Limited, PowerGas Limited and SP Services Limited. He is currently Chairman of SP PowerGrid Limited, SPI Management Services Pty Ltd, SPI (Australia) Assets Pty Ltd and Enterprise Business Services (Australia) Pty Ltd. He retired as Director of SP AusNet* in July 2008. He is also a board director of publicly-listed Singapore Technologies Engineering Ltd and Chairman of ST Kinetics Ltd. Mr Quek is Singapore’s non-resident Ambassador to Sweden. He was conferred the Public Service Star in 1994. * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. As at 9 May 2009 SP Annual Report 08 15 ORGANISATIONAL STRUCTURE Board of Directors Chairman Mr Ng Kee Choe Nominating Committee Chairman Mr Alan Chan Heng Loon Finance Committee Chairman Mr Ng Kee Choe Board Risk Management Committee Chairman Mr Ho Tian Yee Staff Development & Compensation Committee Chairman Mr Ng Kee Choe Audit Committee Chairman Mr Bobby Chin Yoke Choong Head (Internal Audit) Ms Madalene Hee Subsidiaries’ Internal Audit Group Chief Executive Officer Mr Quek Poh Huat General Counsel & Company Secretary Ms Chi Ping Huey Chief Operating Officer Mr Ong Boon Hwee Chief Financial Officer Ms Lim Lay Hong Managing Director SPI Management Services & SP AusNet Mr Nino Ficca Managing Director & Acting Executive General Manager (Infrastructure Services) Jemena Ltd Mr Paul Adams Managing Director SP PowerGrid Mr Sim Kwong Mian Deputy Managing Director (Gas) Mr John Baptist Tay Deputy Managing Director (Planning & Strategy) Mr Jimmy Khoo Deputy Managing Director (Network Management) Mr Chang Swee Tong Deputy Managing Director (Network Development) Mr Chung Choon Heong Head Human Resource & Administration Mrs Lynn Loh Information Systems Corporate Affairs SP Global Solutions Subsidiaries’ Corporate Services Managing Director SP Services Mr Wong Chit Sieng Deputy Managing Director SP Services Mrs Jeanne Cheng Managing Director Strategic Investments Mr Lim Howe Run Finance � ��������� ���������� � �������� � ����� �������� � ����� ��� � ���� ���������� � ����������� � �������� � ���������� ���������� Group Risk Management Reports to Board Risk Management Committee Subsidiaries’ Risk Management Deputy Managing Director & Acting Executive General Manager (Asset Strategy) Jemena Ltd Mr Lim Howe Run Subsidiaries’ Finance 16 SP Annual Report 08 CORPORATE GOVERNANCE ETHICS & ACCOUNTABILITY The SP Board is solidly committed to good corporate governance. The principles set out in the revised Code of Corporate Governance 2005 (the Code) for listed companies are adhered to closely by the Company. The Company has used the Code as its guide and best practice standard and has put in place an internal framework to ensure good corporate governance in its business practices and activities. The Whistleblower Policy, which was launched in 2005, seeks to strengthen ethical business conduct in the Group. The Group endeavours to enhance shareholder value by ensuring the highest standards of corporate governance, transparency, accountability and integrity. Setting Directions The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a robust system of internal controls to protect the Group’s assets and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. In the last financial year, the Board met four times and held a Board Strategic Review in November 2008. Access to Information The Board is provided with relevant information prior to Board meetings and on an ongoing basis. Board papers include management financial reports, annual budgets and performance against budget, announcement of results, matters requiring the Board’s decision, updates on key outstanding issues and disclosure documents as well as updates on new legislative developments. Newly-appointed Board Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. The Group also provides ongoing education on legislative updates and best practices. The Board has separate and independent access to the Senior Management and the Company Secretary. Should the Directors, whether as a group or individually, require independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, a professional advisor to render due advice. Accountability In presenting the annual financial statements to the shareholder, the Board aims to provide the shareholder with a balanced and comprehensive assessment of the Group’s position and prospects. The Management provides the Board with appropriately detailed management accounts of the Group’s performance, prospects and a risk dashboard on a monthly basis. There is a strong element of independence in the Board composition – independent non-executive Directors constitute more than three-quarters of the entire Board. The independence of each Director is reviewed annually by the Nominating Committee in accordance with the Code. The current size of ten Board members is appropriate for effective decision-making, taking into account the scope and nature of the Group’s operations. Collectively, the Directors have a wealth of expertise and experience in the management of business at senior and international levels. SP AusNet, as a publicly-listed stapled entity on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited, has established its own Audit and Risk Management Committee, Nomination Committee, Remuneration Committee as well as Compliance Committee to ensure a high standard of corporate governance. SP Annual Report 08 17 CORPORATE GOVERNANCE Board Committees The SP Board is supported by specialised board committees to facilitate effective supervision of Management. These are the Audit Committee, the Board Risk Management Committee, the Finance Committee, the Nominating Committee and the Staff Development and Compensation Committee. As and when required for specific projects, special board steering committees and due diligence committees will be constituted to provide support and guidance to Management. Audit Committee The Audit Committee (AC) comprises four nonexecutive Directors, all of whom are independent Directors as defined in the Code. The Board is of the view that the members of the AC have the financial management expertise and experience to discharge the AC’s responsibilities. The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes, the systems of internal controls and the process of monitoring compliance with the applicable laws, regulations and codes of conduct. The AC holds at least three meetings each year and is responsible for the following: � ������ ��� �������� �� ��� ����� ����� �� �������� ��� internal auditors; � ������ �� ��� �������� �� ��� �������� ����� ��������� � ������ �� ��� ��������� �������� �� ��� ����� ��� the Company; � ������ �� ��� ������������ ��� ����������� �� ��� external auditors; and � ���������� �� �������� �������� ��� ��������������� The members are: Mr Bobby Chin Yoke Choong (Chairman) Mr Tan Chee Meng Mr Choi Shing Kwok Mr Timothy Chia Chee Ming (co-opted external member) Board Risk Management Committee The Board Risk Management Committee (BRMC) assists the Board in fulfilling its oversight responsibilities. The BRMC reviews and approves: � ��� ���� ��� ����� �� �������� ����� ����� ��������� that the Company, its subsidiaries and associated companies undertake on an integrated basis to achieve their business strategy; and � ��� ���������� ���� ��������� ���������� ��� methodologies for identifying, measuring, monitoring and managing risks that are consistent with its risk appetite. The BRMC meets at least three times a year. The members are: Mr Ho Tian Yee (Chairman) Mr Paul Chan Kwai Wah Mr Tan Chee Meng (appointed wef 3 Dec 08) Mrs Oon Kum Loon (co-opted external member) Mr Quek Poh Huat (ex-officio)* The BRMC is supported by the Group Risk Management Office in its governance of SP Group risks. Although the risk management responsibilities of the Board are executed through the organisational set-up mentioned above, the ultimate risk ownership rests with the business groups. Finance Committee The Finance Committee (FC) assists the Board in reviewing proposed mergers, acquisitions, disposals and corporate restructuring and financing for the SP Group. The responsibilities of the FC are to: � �������� ��� ���������� ��� ��� ������� ��������� SP’s annual operating and capital expenditure budgets and business plans; � ������� �� ������� �������� ������������� divestments or corporate restructuring; � ������� �� ������� ���� ���������� ��� financings; and � ������� �� ������� ���� ����� ������� �� provided from time to time in the Authority Manual of SP Board. The FC holds at least two meetings a year. The members are: Mr Ng Kee Choe (Chairman)* Mr Ho Tian Yee Mr Eric Gwee Teck Hai Mr Quek Poh Huat* 18 SP Annual Report 08 Nominating Committee The Nominating Committee (NC) is responsible for formulating policies and guidelines on matters relating to Board appointments, re-appointments, retirement and rotation of Directors. The Directors’ performance, contribution and independence are taken into consideration in the NC’s review and assessment. The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board concerning the appropriate size and needs of the Board. New Directors are currently appointed by way of a Board resolution after the NC has endorsed their appointment. The new Directors must submit themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Articles of Association of the Company. The Articles of Association of the Company also requires not less than one-third of Directors to retire by rotation at every AGM. The NC meets at least twice a year. The NC comprises three Directors. The Chairman of the NC is an independent non-executive Director. The members are: Mr Alan Chan Heng Loon (Chairman) Mr Ng Kee Choe* Mr Quek Poh Huat* Staff Development and Compensation Committee The Staff Development and Compensation Committee (SDCC) oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved or has participated in any proceedings with respect to his own remuneration. The SDCC meets at least twice a year. The SDCC comprises three Directors, two of whom are independent Directors. The members are: Mr Ng Kee Choe (Chairman)* Mr Alan Chan Heng Loon Mr Bobby Chin Yoke Choong Communication with Shareholder The Company values communication and ensures that timely and adequate disclosures of material information on the Company are made available to its shareholder. It holds regular dialogue and liaison sessions with the shareholder. Board Composition Board Members Audit Committee Board Risk Management Committee Finance Committee Nominating Committee Staff Development & Compensation Committee Mr Ng Kee Choe, Chairman* – – Chairman Member Chairman Mr Alan Chan Heng Loon – – – Chairman Member Mr Eric Gwee Teck Hai – – Member – – Mr Ho Tian Yee – Chairman Member – – Mr Tan Chee Meng Member Member – – – Mr Bobby Chin Yoke Choong Chairman – – – Member Prof Jeremy Guy Ashcroft Davis – – – – – Mr Paul Chan Kwai Wah – Member – – – Mr Choi Shing Kwok Member – – – – Mr Quek Poh Huat* – Ex-officio Member Member – Board Committee Members Mr Timothy Chia Chee Ming Co-opted Member – – – – Mrs Oon Kum Loon – Co-opted Member – – – As at 9 May 2009 * Non-independent SP Annual Report 08 19 SENIOR MANAGEMENT Mr Quek Poh Huat Mr Quek Poh Huat, Group Chief Executive Officer, is Chairman of SP PowerGrid Limited, SPI Management Services Pty Ltd, SPI (Australia) Assets Pty Ltd and Enterprise Business Services (Australia) Pty Ltd, and a Director on the boards of Singapore Power Limited, SP PowerAssets Limited, PowerGas Limited and SP Services Limited. He retired as Director of SP AusNet* in July 2008. Mr Quek has a Bachelor of Science (Chemical Engineering) degree with First Class Honours from University of Leeds, UK and a Master of Science (Management) with Distinction from the Naval Postgraduate School, Monterey, US. He has also completed the Advanced Management Program at the Harvard Business School, US. Mr Ong Boon Hwee Mr Ong Boon Hwee, Chief Operating Officer, oversees SP’s business units in Singapore as well as corporate services at the Group level. He also drives business development initiatives in the region. Prior to joining SP, he was Temasek’s Managing Director for Strategic Relations, and concurrently CEO of Temasek Management Services. Mr Ong is Director of ST Kinetics, Aetos Security Management and Singapore Institute of Management. He also serves on the committees of non-profit organisations such as the National Volunteer & Philanthropy Centre, A*STAR and Temasek Foundation. Mr Ong graduated from the National University of Singapore with a First Class Honours in Economics, and holds a Masters in Military Art & Science from the US Leavenworth General Staff College. Ms Lim Lay Hong Ms Lim Lay Hong is the Chief Financial Officer of the SP Group where she is responsible for providing financial strategy and leadership. This includes overseeing the corporate finance, treasury, financial management, tax planning and risk management functions of the Group. She is also responsible for corporate planning and strategic investments and has oversight of the SP Group’s overseas investments, including its Australia operations. Prior to joining SP, Ms Lim held a number of management and executive positions in a Singapore bank. Ms Lim holds a Bachelor of Accountancy degree from the National University of Singapore and a Master of Business Administration (Finance) from New York University. 20 SP Annual Report 08 From far left: MR QUEK POH HUAT Group Chief Executive Officer MR ONG BOON HWEE Chief Operating Officer MS LIM LAY HONG Chief Financial Officer MR SIM KWONG MIAN Managing Director SP PowerGrid MR NINO FICCA Managing Director SPI Management Services & SP AusNet Mr Sim Kwong Mian Mr Sim Kwong Mian, Managing Director, SP PowerGrid, has been with SP for 14 years. Prior to this, he was with the Public Utilities Board for 18 years. Mr Sim represents Singapore in the Heads of ASEAN Power Utilities/Authorities, which leads the power interconnection project to link the member countries’ electricity networks. He also represents Singapore in the Association of Electricity Supply Industry of East Asia and Western Pacific (AESIEAP). Mr Sim is a registered Professional Engineer with the Professional Engineers Board, Singapore, and a Senior Member of the Institution of Engineers, Singapore. He holds a Bachelor of Engineering (Electrical) degree from the University of Singapore, a Master of Science (Electrical) from the University of Manchester Institute of Science & Technology, UK, and a Diploma in Management Studies from the Singapore Institute of Management. He has also completed the Advanced Management Program at the Harvard Business School, US. Mr Nino Ficca Mr Nino Ficca, Managing Director, SPI Management Services, is also Managing Director, SP AusNet. He is a Director of SP Australia Networks (Transmission), SP Australia Networks (Distribution), SP Australia Networks (RE) and SP PowerGrid, as well as Managing Director of SPI PowerNet. Mr Ficca has worked in the energy industry for over 25 years, including in a number of senior management roles. He was a Director and Deputy Chairman of the Energy Supply Association of Australia until December 2007, and a member of the National Electricity Market Operations Committee. Mr Ficca holds a Bachelor of Engineering (Electrical) Honours degree and a Graduate Diploma in Management from Deakin University, Australia. He has also completed the Advanced Management Program at the Harvard Business School, US. * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. SP Annual Report 08 21 SENIOR MANAGEMENT Mr Paul Adams Mr Paul Adams was appointed Managing Director of Jemena Ltd in November 2008. He was previously General Manager, Network Services Group at SP AusNet. Mr Adams has a breadth of experience having worked in various roles in the electricity and gas industries for more than 25 years, including transmission, distribution, generation, trading and retailing. Mr Adams holds a Bachelor of Engineering Degree (First Class Honours) and a Graduate Diploma of Financial Management. He has completed courses in Leading Change and Organisational Renewal (Harvard), Executive Development Program (Australian Graduate School of Management) and Company Directors Course (Australian Institute of Company Directors). Mr Adams is also a Director of the Energy Networks Association of Australia and Member of the Institution of Engineers (Australia). Mr Wong Chit Sieng Mr Wong Chit Sieng, Managing Director, SP Services, is concurrently the Head (Information Systems). He has over 30 years’ experience in strategic business IT planning and the development and management of banking application systems. Before joining SP, Mr Wong was Director of Operations and Principal Consultant, Asia Pacific & Japan, at a US banking software company. He was also with the Overseas Union Bank for nine years as its Senior Vice President & Deputy CIO, and Vice President of Chase Manhattan Bank for 10 years. Mr Wong has a Bachelor of Business Administration degree with Distinction and a Master of Business Administration from the Royal Melbourne Institute of Technology, Australia. Mr Lim Howe Run Mr Lim Howe Run, Managing Director, Strategic Investments and Deputy Managing Director, Jemena Ltd, is responsible for the management of SP’s overseas investments. Prior to his appointment as Managing Director and Deputy Managing Director, he held various positions in risk management, asset management and business development within the Group. Mr Lim holds a Bachelor of Engineering (Mechanical) degree from the National University of Singapore. 22 SP Annual Report 08 From far left: MR PAUL ADAMS Managing Director & Acting Executive General Manager (Infrastructure Services) Jemena Ltd MR WONG CHIT SIENG Managing Director SP Services & Head (Information Systems) MR LIM HOWE RUN Managing Director Strategic Investments & Deputy Managing Director & Acting Executive General Manager (Asset Strategy) Jemena Ltd MS CHI PING HUEY General Counsel & Company Secretary MRS LYNN LOH Head (Human Resource & Administration) Ms Chi Ping Huey Ms Chi Ping Huey, General Counsel & Company Secretary, provides legal advice on all the Group’s major M&A deals including the acquisition of SPI (Australia) Assets in 2007. She is responsible for implementing policies involving board governance and reviews complaints under the Whistleblower policy for submission to the Audit Committees. Prior to joining SP, Ms Chi held various senior positions in the Singapore Technologies Group including Head (Legal) at Singapore Aerospace Ltd. She has more than 20 years of legal experience which spans negotiations with military and commercial customers, M&As, banking projects and a working stint with leading aviation insurance brokers and underwriters in The Lloyds/London. She began her career with a major local bank and has also been in private practice. Ms Chi is a member of the Singapore Law Academy. An OCBC scholar, she has a Bachelor of Law degree with Honours from the National University of Singapore and was admitted as an Advocate and Solicitor to the Supreme Court in 1985. Mrs Lynn Loh Mrs Lynn Loh, Head (Human Resource and Administration), has over 20 years’ experience in human resource. Mrs Loh is overall responsible for the Human Resource policies, programmes and services of SP. Before joining the Group, she was with the Central Provident Fund Board, Changi International Airport Services, PepsiCo Group International and Singapore General Hospital. She is the Vice President on the Council of Singapore Human Resources Institute and a National Assessor for the People Developer Standard. She is also a member of the Manpower Skills and Training Council of Singapore Workforce Development Agency, a statutory board under the Ministry of Manpower. Mrs Loh was previously a resource member of the Government Parliamentary Committee for Manpower. Mrs Loh holds a Bachelor of Arts degree majoring in Economics from the National University of Singapore and a Master of Business Administration (Accountancy) from the Nanyang Business School, Nanyang Technological University. As at 17 April 2009 SP Annual Report 08 23 OPERATIONS REVIEW SINGAPORE Operations Singapore Operations has four main business units – SP PowerAssets, PowerGas, SP PowerGrid and SP Services. It also has a technical management consultancy arm, SP Global Solutions, and related businesses such as Singapore District Cooling. OPERATIONS REVIEW SP POWERASSETS Meeting Singapore’s Growing Power Needs SP PowerAssets invests in infrastructure development to meet the growing power needs of Singapore. 26 SP Annual Report 08 SP PowerAssets owns the electricity transmission and distribution assets in Singapore. Its S$7.2 billion fixed assets base comprises modern and robust networks at 400kV, 230kV and 66kV for transmission, and 22kV, 6.6kV and 400V for distribution. In FY 08/09, SP PowerAssets continued its network infrastructure development, planning for additional capacity to meet the growing power needs of Singapore. Progressive upgrading and replacement of existing transmission assets were also carried out to ensure the continuity of the electricity grid’s track record of high reliability. � � � � � � � ��� ����� ������� �� ���� ����� ���������� was commissioned in September 2008 and an additional 400/230kV 500MVA transformer in February 2009 to further reinforce the 400kV transmission connection to the eastern part of Singapore. ����� ����������� ���� �� ��� ��� �� ������� Drive-Labrador cable tunnel was completed in March 2009. Installation of 400kV cables for the two Seraya-Labrador 400kV circuits, targeted to be completed in the third quarter of 2009, will bring more power from the western to the central part of Singapore. ��� ������������ �� � ��� ����� ���������� at Rangoon Road to meet growing electricity demand in central Singapore will commence in 2009 and is targeted for commissioning by end-2013. ����� �������� ������ ��� ����� ������� 75MVA transformers were commissioned and a new 230kV substation at Labrador will be commissioned in the second quarter of 2009 to meet load growth. ����� ����� ����������� ��� ��������� ����� constructed at Marina South, Choa Chu Kang and Tampines. ������� �������� ���� ����������� ��� ����� progressively upgraded as part of a network renewal programme. Five substations have since been commissioned. The Harbour Drive-Labrador cable tunnel will bring more power to the central part of Singapore when cable installation is completed. SP PowerAssets is developing two major cable tunnels for the future installation of transmission cables on the island. Soil investigation work is expected to be completed in the third quarter of 2009. The project, comprising a 17 km East-West tunnel and an 18 km North-South tunnel, will provide secure corridors for faster and more efficient installation of transmission cables, as well as enable ageing 230kV circuits to be replaced in an orderly and controlled manner. SP PowerAssets concluded a second 5-year regulatory price reset with the Energy Market Authority (EMA). Grid charges were reduced by an average of 8-11 per cent in various customer supply categories on 1 October 2008, without compromising the high quality performance standards of its transmission and distribution networks. SP Annual Report 08 27 OPERATIONS REVIEW POWERGAS Being Singapore’s Sole Licensed Gas Transporter and System Operator Laying of gas transmission pipelines that will cater to future needs. 28 SP Annual Report 08 PowerGas owns the gas transmission and distribution networks in Singapore which include two onshore natural gas receiving facilities and 2,900 km of underground pipelines. With the transfer of Sembcorp Gas pipeline assets to PowerGas on 15 September 2008 following the restructuring of the gas market, PowerGas became the sole licensed gas transporter and gas system operator in Singapore, delivering both natural gas and town gas. New Gas Industry Framework The new restructured gas market came into effect on 15 September 2008 with the implementation of the Gas Network Code (GNC) regime, a multi-lateral contract between PowerGas and gas shippers for transporting natural gas from injection points to end-user offtake points. PowerGas has developed and is operating the web-based 24/7 Gas Transportation IT System Solution (GTSS) which manages the transportation of natural gas according to the rules of the GNC. Enhancing the Town Gas Network PowerGas successfully extended the town gas network by 15.6 km to reach more customers in new public housing estates, private residences and commercial premises. In FY 08/09, PowerGas also renewed and reinforced 6.9 km of pipelines and diverted 1.6 km of pipelines affected by the Mass Rapid Transit (MRT) system extension works. PowerGas continues to renew and reinforce gas pipelines. PowerGas is the sole licensed gas transporter and gas system operator in Singapore, delivering both natural gas and town gas. SP Annual Report 08 29 OPERATIONS REVIEW SP POWERGRID Management MR SIM KWONG MIAN Managing Director MR JOHN BAPTIST TAY Deputy Managing Director (Gas) MR JIMMY KHOO Deputy Managing Director (Planning & Strategy) MR CHUNG CHOON HEONG Deputy Managing Director (Network Development) MR CHANG SWEE TONG Deputy Managing Director (Network Management) MR CHENG SEE TAU General Manager (Operations & Maintenance) MR LAW CHIN HO Director (Finance) & Head (Regulatory) DR YOON KOK THEAN Director (Procurement) 30 SP Annual Report 08 SP POWERGRID Ensuring High Reliability SP PowerGrid manages and operates the electricity and gas transmission and distribution networks in Singapore. SP PowerGrid’s network performance for its electricity operations in FY 08/09 was well within regulatory targets and an improvement over the previous year’s performance. Its network performance for gas operations was also well within regulatory targets. For FY 08/09, electricity’s System Average Interruption Duration Index (SAIDI) score of 0.69 minutes was better than the 1.14 minutes registered in FY 07/08. Gas’ SAIDI score of 0.125 minutes was a significant improvement over FY 07/08’s score of 0.491 minutes. Electricity’s System Average Interruption Frequency Index (SAIFI) score of 0.016 was better than its score of 0.023 in FY 07/08. Gas’ SAIFI score was 0.0020 interruptions compared to the previous year’s score of 0.0011. SAIDI measures the average duration of unplanned electricity or gas interruptions a consumer experiences in a year and SAIFI, the average number of such interruptions. SP PowerGrid’s impressive network performance is founded on the use of cutting-edge technology in condition monitoring, rigorous quality processes, and investment in network infrastructure and staff expertise. Condition Monitoring for Better Performance SP PowerGrid’s comprehensive efforts in condition monitoring continued to enhance electricity network performance with 43 potential failures averted in FY 08/09. The Oscillating Wave Testing System (OWTS), which monitors the condition of the underground 66kV, 22kV and 6.6kV cables, has successfully prevented 88 potential cable failures since its inception in January 2006. In FY 08/09, OWTS was conducted on nine 66kV circuits. OWTS for 230kV cables will be introduced in May 2009. The wireless SCADA system helps SP engineers monitor the electricity grid, swiftly isolate any fault and restore supply. The 230kV switchgear in Kampong Java substation was fitted with an online condition monitoring system. Remote Monitoring of Distribution Network The installation of the wireless Supervisory Control and Data Acquisition (SCADA) system for remote monitoring of the 6.6kV distribution network is in progress. By the third quarter of 2009, some 1,000 substations supplying densely populated public residential estates will be fitted with wireless SCADA to enable real-time monitoring of the network and further reduce outage time. As of February 2009, installation works at 800 substations were completed. Enhancing Communication Network The Time Division Multiplex over Ethernet (TDMoE) technology was commissioned and deployed in the Metropolitan Area Network (MAN) in December 2008. The use of this new technology for SCADA application resulted in lower maintenance costs. SP Annual Report 08 31 OPERATIONS REVIEW The tender for the wireless network connection to the MAN was awarded in January 2009. The wireless technology will be deployed at about 100 substations and installations to further extend the coverage for applications like SCADA, condition monitoring, power quality monitoring and security surveillance. Strengthening Customer Relationships During the year in review, SP PowerGrid implemented new initiatives aimed at serving its customers better. In August 2008, a new Power Quality Interest Group was formed for the essential services industry. This enables SP PowerGrid to better support the sector’s needs and future growth. Three meetings were held for the semiconductor & electronics, pharmaceutical, and chemical & petrochemical interest groups. Chief Executive Officers representing these high-tech industries on the Power Quality Advisory Panel also met in April 2008 to discuss power quality issues across industry sectors. SP PowerGrid organised four half-day workshops in July 2008 and a two-day workshop in February 2009 to share with large industrial and commercial customers its knowledge on the latest technologies and practices to enhance power quality. SP PowerGrid embarked on new initiatives to provide a higher level of customer service to affected public housing residents during electricity supply interruptions. Standby teams working on three shifts and decentralising mobile generators to six locations have improved the response time to site and shortened supply restoration time by up to 30 minutes. Service vans with LED panels are deployed to keep customers informed on the progress of supply restoration during an outage. As part of efforts to keep customers informed during supply interruptions, service vans with LED panels are deployed to provide residents with timely information on the progress of supply restoration. ISO Certification SP PowerGrid first obtained its ISO 9001:2000 certifications in 2002. In FY 08/09, it received ISO 9001:2000 recertification for the development and management of its electricity transmission and distribution networks, and for its gas operations covering network management and system operations. It also continued to comply with ISO 9001:2000 standards for the operation, control and monitoring of the distribution network as well as the management of network incidents and customer calls. These certifications affirm SP PowerGrid’s institutionalised quality processes that drive consistently high performance standards. SP PowerGrid’s institutionalised quality processes drive consistently high performance standards. Challenging Economic Environment The current economic downturn has impacted on domestic electricity demand. Electricity demand began to slide in the second half of the year as the deepening global financial crisis took its toll, particularly on Singapore’s export-dependent industries. In FY 08/09, the volume of electricity transmitted and distributed shrank by 1.0 per cent year-on-year to 37,464 GWh. The reduction in electricity consumption was broad-based, affecting both the manufacturing and non-manufacturing sectors. 32 SP Annual Report 08 SP POWERGRID Singapore Has One Of The World’s Best Performing Electricity And Gas Networks SYSTEM AVERAGE INTERRUPTION DURATION INDEX (SAIDI) measures the average duration of unplanned interruptions a consumer experiences in a year 10 2.5 Interruption minutes per customer per year 8 6 4 2 0 5.37 5 3.7 4 3.85 2.2 2.25 1.21 1.14 1.99 0.69 0.47 97/98 98/99 99/00 00/01 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 Up to Mar 09 Electricity SAIDI – Singapore Interruption minutes per customer per year 2.0 1.5 1.0 0.5 0 2.101 1.422 1.020 0.577 0.451 0.331 0.387 0.491 0.269 0.149 0.199 97/98 98/99 99/00 00/01 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 Up to Mar 09 Gas SAIDI – Singapore 0.125 SYSTEM AVERAGE INTERRUPTION FREQUENCY INDEX (SAIFI) measures the average number of unplanned interruptions a consumer experiences in a year Interruptions per customer per year 0.12 0.10 0.08 0.06 0.04 0.02 0.00 0.106 0.090 0.073 0.071 0.053 0.097 0.097 0.041 0.011 97/98 98/99 99/00 00/01 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 Up to Mar 09 Electricity SAIFI – Singapore 0.031 0.023 0.016 Interruptions per customer per year 0.025 0.020 0.015 0.010 0.005 0.000 0.0216 0.0147 0.0105 0.0058 0.0035 0.0028 0.0021 97/98 98/99 99/00 00/01 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 Up to Mar 09 Gas SAIFI – Singapore 0.0047 0.0040 0.0011 0.0020 0.0016 KEY NETWORK INDICATORS – SINGAPORE % Change Year-On-Year 10 8 6 4 2 0 (2) (4) 1.6 (2.4) 5.0 4.1 3.8 2.4 9.3 7.3 4.6 4.4 8.4 3.3 7.8 4.2 1.5 1.1 Real GDP Growth (%) Demand Growth (%) 01 02 03 04 05 06 07 08 Calendar Year GWh 40,000 35,000 30,000 25,000 0 29,960 31,446 32,199 33,635 34,995 36,287 37,838 37,464 01/02 02/03 03/04 04/05 05/06 06/07 07/08 08/09 Financial Year Real GDP Vs Electricity Demand Growth (% Change) Electricity Transmitted and Distributed (GWh) SP Annual Report 08 33 OPERATIONS REVIEW SP SERVICES Management MR WONG CHIT SIENG Managing Director MRS JEANNE CHENG Deputy Managing Director MR LAWRENCE LEE Acting Director (Operations) MS LILY TAN Acting Director (Information Systems) MR HEY BONG KOI Head (Finance & Accounts) 34 SP Annual Report 08 SP SERVICES Putting the Customer First SP Services provides every household and business in Singapore with a convenient and efficient one-stop utility service, including for electricity, water, and piped gas supplies. As the Market Support Services Licensee, SP Services offers meter data management, billing and payment collection services to the electricity market. It also facilitates competition in the retail market by enabling consumers to switch seamlessly between retailers, and between buying from retailers and from the electricity pool. For the convenience of customers, SP Services also provides billing and payment collection on behalf of other utility service providers such as the PUB for water charges, City Gas for gas charges, and the various refuse collection companies for refuse removal fees. Enhancing operational efficiency and cost effectiveness without compromising service quality will continue to be the key to SP Services’ success in weathering the current economic crisis. During the year in review, SP Services continued to focus on re-engineering its operations and business processes, combining the use of technology with service innovation in meeting the evolving lifestyle needs and expectations of IT-savvy customers today. Leveraging technology, the Integrated Call Centre Home Agent Pilot Scheme allows customer service officers to attend to service requests from home and process transactions for customers’ accounts remotely. The initiative has increased work productivity and provided flexible work arrangements for employees. Delivering Service Excellence Providing quality service and greater convenience has always been a key priority for SP Services. To assess its service performance level, SP Services engages independent research agencies to conduct customer surveys across all service touch points. The surveys also allow us to proactively gather feedback from customers for service improvements. Results from the customer satisfaction survey conducted during the year showed that SP Services was ranked top among local benchmarked service providers in Singapore for the fourth consecutive year. Leveraging Technology to Delight Customers Tapping on modern info-communications technology, SP Services embarked on a pilot scheme to explore the work-from-home concept for its field operations and Integrated Call Centre staff, with the aim of achieving savings in rental and other overhead costs which could be a win-win proposition for customers, staff and the business in the long run. The Wireless Workforce Management System enables technicians to receive their job orders daily for supply turn-on and cut-off through their PDAs. The application of wireless communications technology minimises the technicians’ travelling time and enhances their punctuality for appointments with customers. The Wireless Workforce Management System is used in field operations to provide real-time information for better customer servicing and optimal resource allocations. SP Annual Report 08 35 OPERATIONS REVIEW Introduced in 2005, the SP Services Pay-As-You-Use Metering Scheme continued to help 13,000 customers with utility arrears better manage their consumption while paying for their arrears over time. SP Services was ranked top among local benchmarked service providers in Singapore for responsive and courteous service. Customers were satisfied with the responsive and convenient services they received. SP Services staff were also rated highly for their responsiveness, helpfulness and courtesy, and providing clear information. In its latest ‘Mystery Shopping Audit’ conducted annually, its service performance index leapt from 88 per cent in the previous year to 92 per cent this year. In another benchmarking study conducted by KEMA, an international utility consultancy, SP Services scored highly for performance standards in comparison with its peers in other countries. The survey findings also highlighted that SP Services placed emphasis on its customer service while maintaining cost-effectiveness. It has the lowest cost-toserve per customer and the lowest metering cost. Customer-driven, Service-oriented Working in close partnership with utility service providers, SP Services’ Customer Service Centre is co-located with City Gas at Somerset Road. Customers enjoy a seamless one-stop convenience for all their utility needs – electricity, water and piped gas. Major Projects SP Services completed a major upgrading of its billing and payment system during the year. After 11 months of rigorous system integration and user acceptance tests, the new Enterprise Business System went live on 9 August 2008. This initiative was recognised under SAP’s Awards of Customer Service Excellence 2009 (ACE) scheme as the Most Outstanding Project. This is an award given to project partners who have achieved exemplary performance in project implementation, demonstrated their commitment to providing good customer satisfaction, and invested in training. The upgraded system enables SP Services to enhance the quality of its customer services and streamline its business processes for better customer service. It allows for faster information retrieval and reduces transaction time, contributing towards an enhanced service experience and customer satisfaction. Moving forward, SP Services will further enhance the system to gain even more operational efficiencies. In support of market liberalisation, SP Services participated in the Electricity Vending System (EVS) pilot project trial run initiated by Energy Market Authority. The objective of the EVS is to re-engineer the electricity retail process to provide competition through smart meter technology and e-payment systems. Smart meters will enable consumers to choose from different retail packages and help them better monitor their consumption. Service Commitment Going forward, providing quality service and greater convenience for customers will remain SP Services’ focus in an increasingly competitive and demanding environment. Founded on its strong service-oriented culture, SP Services will continue to explore ways to further improve its customer service and operational efficiency. Young visitors learn about efficient use of electricity at SP Services’ Electricity Efficiency Centre. 36 SP Annual Report 08 SP GLOBAL SOLUTIONS New Markets, Enhanced Capabilities SP Global Solutions (SPGS), as a recently established consultancy arm of Singapore Power, leverages the experience, operational expertise and domain knowledge of our people and institutions to provide practical solutions, services as well as training to a widening market of utilities clients in the region. FY 08/09 was an engaging and meaningful year for SPGS as it continued to build the capacity in providing a wider spectrum of services to reach out to new markets and to strengthen its network of partners. Besides taking on a number of new projects, SPGS also hosted numerous overseas delegations in Singapore and participated in various local and overseas industry forums. SPGS made headway in India, securing a consultancy contract with CESC Limited. CESC Vice Chairman Sanjiv Goenka (left) and SP Chief Operating Officer Ong Boon Hwee sealed the partnership with a warm handshake. Delegates from Beijing Electric Power Company participating in hands-on workshops in Singapore to learn different condition monitoring techniques. SP PowerGrid engineers conducting Oscillating Wave Testing System tests in Kolkata, India. SP Annual Report 08 37 OPERATIONS REVIEW CEOs of companies under Druk Holding and Investments Limited of Bhutan were hosted by SP Senior Management and engaged in a lively exchange of views and possible collaboration. SPGS conducted a seminar on Condition Monitoring for Taiwan Power Company. The seminar, held in Taipei, was attended and well received by engineers and management from Taipower. Through SPGS, overseas delegates from Shenzhen Gas Corporation attended training on gas network conducted by SP AusNet in Australia. Delegates from Guangzhou Power Supply Bureau receiving a briefing on the role of the Geographical Mapping System in operations management of the network. 38 SP Annual Report 08 SINGAPORE DISTRICT COOLING Working Towards Sustainable Development Singapore District Cooling, an SP joint venture company, produces chilled water for the air-conditioning of commercial buildings. It completed its third year of commercial operation with performance exceeding its own targets and regulatory requirements. In FY 08/09, revenue rose to S$8.6 million and an EBITA of S$0.8 million was achieved. The Supply Availability Index 1 was 99.99 per cent compared to the regulatory standard of 99.50 per cent. Growing its Customer Base Several major development sites, including the Integrated Resort and Marina Bay Financial Centre, will soon be connected to the district cooling system. The demand for district cooling system is projected to grow six to seven fold from the current base of 18 MWr to 120 MWr by mid-2010. Expanding Capacity To meet the quantum leap in demand for district cooling service, Singapore District Cooling is implementing major capital projects to expand the district cooling system. An aggregate of 100 MWr production capacity will be added to the existing district cooling plant located at One Raffles Quay Development and the new plant located at the Integrated Resort. A new piping network is being installed within the Common Services Tunnels to link the two district cooling plants and various customer intake stations. The capital projects are funded with a S$140 million limited recourse credit facility. The successful funding arrangement in the current cautious financial market is a testament to the robust fundamentals of the project. Complementary Services for Environment Protection In an initiative to contribute to environmental sustainability, Singapore District Cooling will be providing hot water services to the hotels and convention centre of the Integrated Resort. Heat pumps will extract the heat energy for hot water production that would otherwise be discharged to the atmosphere at the cooling towers. Installation of a new piping network in the Common Services Tunnels will link the district cooling plants and customer intake stations. OHSAS Certification for Occupational Health & Safety Singapore District Cooling achieved its BS OHSAS 18001:2007 certification in July 2008, affirming the company’s commitment and institutionalised processes towards occupational health and safety management. The existing district cooling plant also achieved zero accident record for work safety during the year. Looking Ahead Singapore District Cooling will continue to work with government agencies and building owners to broaden its customer base beyond its current service area at Marina Bay. 1 Measured in terms of supply temperature being maintained within specifications SP Annual Report 08 39 OPERATIONS REVIEW AUSTRALIA Operations Australia Operations has four main business units – SP AusNet, SPI Management Services, SPI (Australia) Assets and Jemena Asset Management Companies. Its business activities span Victoria, Queensland and New South Wales. OPERATIONS REVIEW SP AUSNET Management MR NINO FICCA Managing Director MR CHARLES POPPLE Group General Manager (Networks Strategy and Development) MR NORM DREW Group General Manager (Integrated Network Services) MR GEOFF NICHOLSON Chief Financial Officer & General Manager (Finance and Strategy) MS SUSAN TAYLOR General Counsel and Company Secretary MR JOHN KELSO General Manager (Select Solutions) MR JOHN AZARIS General Manager (Operations & Services) MS CLAIRE HAMILTON General Manager (Risk and Assurance) MR PETER MERRITT General Manager (Information Technology) MR MICHAEL BESSELINK General Manager (People and Safety) (acting) 42 SP Annual Report 08 SP AUSNET Sustainable Growth SP AusNet is the largest diversified energy infrastructure business in Victoria. It owns and operates a state-wide electricity transmission network, as well as an electricity distribution network in eastern Victoria and a gas distribution network in western Victoria. In FY 08/09, SP AusNet connected more than 26,000 new customers to its gas and electricity network. Undertaking maintenance works near Benalla. SP Annual Report 08 43 OPERATIONS REVIEW SP AusNet’s financial performance and transmitted 51,777 GWh of electricity. SP AusNet invested A$140.1 million to improve network performance on the transmission system. Electricity Distribution The electricity distribution network carries electricity from the transmission network to substations for distribution to connected electricity customers in eastern metropolitan Melbourne and eastern Victoria. The network is 47,000 km in length, spans an area of approximately 80,000 square km and services more than 600,000 customers. SP AusNet crew working on distribution insulators. Electricity Transmission SP AusNet’s electricity transmission network comprises over 6,500 km of transmission lines that carry electricity from power stations to electricity distributors and large customers in Victoria. The network is centrally located among the five eastern states of Australia that form the National Electricity Market and provides key links between the electricity transmission networks of South Australia, New South Wales and Tasmania. In FY 08/09, the electricity transmission network contributed A$492.2 million in regulated revenue to In FY 08/09, the electricity distribution network contributed A$509.2 million in revenue to SP AusNet’s financial performance, and distributed 7,894 GWh of electricity. SP AusNet invested A$262.4 million to improve network performance and connected 9,500 new customers across eastern Victoria. The electricity distribution business was affected in 2009 by bushfires, extreme heat conditions and storms. SP AusNet, however, continues to monitor and improve business resilience and operational response to incidents of this nature. Gas Distribution SP AusNet’s 10,000 km distribution pipelines carry natural gas from the transmission network to over 554,000 customers across 60,000 square km in central and western Victoria. It also owns 183 km of gas transmission pipelines. In FY 08/09, the gas distribution network contributed A$179.2 million revenue and distributed 75.3 PJ of gas. SP AusNet invested A$69.0 million to expand the network and connected 17,100 new customers across western Victoria. Gas distribution works with gas meters. 44 SP Annual Report 08 SP AUSNET The Condition Monitoring team identifies potential network failures before they occur. SP AusNet secured long-term operational agreements with the Singapore Power Group to deliver competitive niche services to the Jemena group of companies. These arrangements allowed SP AusNet to extend its footprint to implement these services into New South Wales for the first time and obtain operational efficiencies through the Information Technology area. SP AusNet also implemented a new operating structure to provide more focus on growing this important part of its business to the wider market. This year, SP AusNet became the first business in Australia to receive certification to British Asset Management Specification – BSI PAS 55. The specification is recognised as the leading global standard against which assetintensive industries, such as utilities, are benchmarked. Looking ahead, SP AusNet is planning the rebuilding of new terminal stations in Thomastown, Ringwood, Richmond, Geelong and Hazelwood. It is also planning the securing of electricity supply for an additional 120,000 customers in the Northern corridor growth region of Melbourne. SP AusNet will also continue its extensive gas mains renewal programme, improving supply capacity and making the gas distribution network safer and more reliable. SP Annual Report 08 45 OPERATIONS REVIEW SPI (AUSTRALIA) ASSETS / JEMENA Management MR PAUL ADAMS Managing Director & Acting Executive General Manager (Infrastructure Services) MR LIM HOWE RUN Deputy Managing Director & Acting Executive General Manager (Asset Strategy) MR IAN WELLS Chief Financial Officer MR DAVID CLERK Executive General Manager (Strategy and Business Development) MR SHAUN REARDON Executive General Manager (Infrastructure Investments) MS LINDA DAWSON Executive General Manager (People, Safety and Services) MS CATHY BIBBY Chief Information Officer MS YASMIN BROUGHTON General Counsel and Company Secretary 46 SP Annual Report 08 SPI (AUSTRALIA) ASSETS / JEMENA Building on Core Capabilities SPI (Australia) Assets Pty Ltd, together with its Jemena subsidiaries, builds, owns and maintains a combination of major electricity, gas and water assets. In FY 08/09, new growth paths were achieved through the acquisition of electricity and water infrastructure service companies. It also focused on optimising its core business in the areas of electricity and gas and asset management services, and on leveraging its people and safety capabilities. A New Beginning The Jemena brand was launched in August 2008, marking a new beginning for the company renowned for its high quality gas, water and electricity infrastructure and contracted works services. Jemena is an aboriginal word meaning ‘to hear, to listen and to think’, and it aptly represents how the company conducts its business and focuses on delivering the best services. Jemena Gas Network In FY 08/09, the gas distribution network contributed A$373 million in revenue to the Group and distributed 100 PJ of gas. A total of A$96 million was invested to maintain and expand the network. This investment was across a range of activities including market expansion, capacity development, facilities renewal and upgrade, metering, mains and services renewals, and ancillary equipment. The customer base continued to grow with the connection of an additional 25,013 new customers. Major projects included the construction of a 2.5 km steel main, at approximately A$5.0 million, through one of Sydney’s oldest and most congested areas, the Eastern Suburbs. A Jemena worker conducts maintenance work on gas transmission pipelines. SP Annual Report 08 47 OPERATIONS REVIEW Workers consult with one another before fixing overhead power lines. Jemena Electricity Networks Network revenue of A$200 million was A$1.7 million above target and A$4.0 million higher than the prior year, reflecting the higher level of energy delivered – 4,446 GWh compared to 4,021 GWh in the prior year. Capital investment in the network of A$100 million included A$25 million of investment in the initial design and planning phase of the Advanced Interval Meter Rollout Program mandated by the Victorian Government. A maintenance optimisation project was delivered by Jemena to reduce the ongoing maintenance costs on the Jemena Electricity Networks. This project realised a A$1.7 million benefit in FY 08/09 by adjusting maintenance frequencies, scopes and resource requirements, aligning them to industry benchmarks and completing risk assessments to ensure the changes were acceptable. Development of Major Assets The major Mila Compressor Station project was completed in July 2008 and has increased the pipeline capacity by 24 per cent. The pipeline transports natural gas from Bass Strait to Canberra, Nowra, Tallawarra (near Wollongong), Port Kembla and Sydney. The Queensland Gas Pipeline expansion project, consisting of the installation of the Rolleston and Banana Compressor Stations and Looping from Oombabeer to Callide, will increase the pipeline capacity by 69 per cent when completed in 2010. The addition of compression will also allow for more effective control of the pipeline. A significant new delivery point is also being constructed at Yarwun to deliver gas to Rio Tinto’s upgraded aluminium refinery. 48 SP Annual Report 08 SPI (AUSTRALIA) ASSETS / JEMENA In an Australia-first, Jemena designed and built the A$104 million Colongra Lateral gas pipeline which delivers gas to the new Delta peaking power station near Newcastle, and provides sufficient gas storage to allow the station to run at full capacity for five hours in the event of a major interruption to the normal supply of gas. Safety First During the year in review, the business faced a number of challenges in the safety arena. In response to these challenges Jemena put in place systems and procedures to focus on and help achieve “Zero Harm – Safety First”. The new initiatives include establishing electricity and gas safety taskforces charged with identifying, capturing and implementing new ideas to improve safety in the business, such as independent performance reviews to recommend change, ensuring all staff undertake “Safety First” training and rewarding the display of safety behaviour. A monthly Safety Hero Award was also established to recognise individuals or teams for their outstanding contribution to safety at Jemena. FY 09/10 will see a continued focus on safety and ensuring “Zero Harm – Safety First”. Heatwave Heroes In late January 2009, Victoria experienced unprecedented hot weather conditions, resulting in three separate emergency events. The staff of Jemena worked tirelessly to restore power during these extraordinary conditions. Its field personnel, along with contractors and line workers from around the country, worked for days in temperatures exceeding 40°C to repair network damage and restore power to over 200,000 customers. Equally important were those who managed the response around the clock as well as Jemena volunteers who looked after the field personnel and answered calls at the call centre. Fixing a power line in Melbourne. The Year Ahead Jemena is on track to deliver over A$300 million of contracted services work in FY 09/10, as well as an additional A$300 to A$400 million per annum in contracts for work over the next three to five years as a result of being appointed to various client panels. The new structure supports the growth in Contracting Services while focusing on maximising return from its assets, developing new assets and partnering with other developers where it makes good business sense. SP Annual Report 08 49 AWARDS & ACCOLADES Business Alliance Award 2008 � Singapore Power Group by the Australian Chamber of Commerce, Singapore Best Syndicated Loan (Best Australia Deals 2008) � SPI (Australia) Assets Pty Ltd, by The Asset ISO/IEC 17025 for Calibration and Measurement of Meters � �������� by Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme, 2005 to present BSI PAS 55 Certification to British Asset Management Specification ISO 9001:2000 Certification for Quality Management System � �� ������ by Asset Management Consulting Limited, 2008 � � � � �� ��������� (Distribution Control & Customer Services Section) by Certification International, FY 06/07 to present �� ��������� (Network Development) (Electricity) by Certification International, FY 02/03 to present �� ��������� (Network Management) (Electricity) by Certification International, FY 02/03 to present �� ��������� (Gas Operations) by SGS International Certification Services Singapore Pte Ltd, FY 08/09 ISO 9001:2008 Certification for Quality Management System � �� �������� by BSI Management System, FY 04/05 to present Singapore Quality Class Certification � �� �������� by SPRING Singapore, 2006 to present SAP Most Outstanding Project Award � �� ��������, 2009 OHSAS Certification for Occupational Health & Safety Management System � ��������� �������� �������, 2008 People Developer Standard by SPRING Singapore � ��������� ����� �����, 2000 to 2010 � �� ���������, 2005 to 2012 � �� ��������, 2005 to 2009 Singapore H.E.A.L.T.H. (Helping Employees Achieve Life-Time Health) Award, Gold � ��������� ����� ����� by Health Promotion Board, 2004 to 2010 50 SP Annual Report 08 Work-Life Achiever Award � ��������� ����� ����� by Ministry of Manpower, 2006 to 2010 Leading HR Practices Awards in Employee Relations & People Management, Quality Work-Life, and Health & Employee Wellness, the Singapore HR Awards � ��������� ����� ����� by Singapore Human Resources Institute, 2008 Special Mention in Learning & Human Capital Development, E-HR Management, and HR Communications, the Singapore HR Awards � ��������� ����� ����� by Singapore Human Resources Institute, 2008 Minister for Defence Award � ��������� ����� ����� by Ministry of Defence, 2005 to 2010 The Minister’s Honours Roll & Minister for Home Affairs Award � ��������� ����� ����� by Ministry of Home Affairs, 2008 to 2010 Labour Relations/Human Capital Management Award, Ethical Investor Australian Sustainability Awards � �� ������, 2008 SHARE Corporate Gold Award � ��������� ����� ����� by Community Chest, 2003 to 2007 5-Year Outstanding SHARE Award � ��������� ����� ����� by Community Chest, 2007 Special Events Platinum Award � ��������� ����� ����� by Community Chest, 2006 to 2007 SP received the 2008 Business Alliance Award from the Australian Chamber of Commerce in Singapore for our outstanding contributions to the Singapore-Australia business relationship. SP Annual Report 08 51 OPERATIONAL SUPPORT HUMAN RESOURCE Developing Capabilities Staff expertise and commitment contribute significantly to SP’s superior performance. As such, the company invests considerable resources to develop the skills and core competency of its workforce, and expand and groom its talent pool. This is further supported by a healthy work-life balance strategy and a strong union-management partnership. Continuous Staff Training During the year in review, SP invested an average of 54 training hours for each staff. An annual Total Training Plan was drawn up, incorporating staff’s Individual Learning Roadmaps. Team Engagement and Motivation (TEAM), a corporate core programme, was launched to provide each functional section with the opportunity to bond and foster a close and supportive relationship through fun and challenging activities. This was supplemented by the Leading Excellence and Development (LEAD) programme for unit heads to hone their people management skills and leadership style so that they can better manage and engage their teams. 76 employees were sponsored for part-time courses in FY 08/09 under the Union of Power and Gas Employees (UPAGE)-SP MOU. To date, the scheme has sponsored a total of 348 employees for nationally certified programmes leading to a technical certificate or a diploma. “My Learning Path” was launched to encourage junior staff to upgrade themselves through the national Employability Skills System on workplace literacy and numeracy. Some 38 employees have completed either the Beginner or Intermediate level. To encourage continuous learning among staff, SP put together 54 e-courses, four of which are specific to its business and developed in-house, on its Human Resource Management System. SP is committed to promoting work-life balance through various Quality Life Programmes, such as the Sports for Life event. 52 SP Annual Report 08 SP’s scholars and Management Associates are trained and developed through attachments, job rotations and specially tailored training courses. Five employees from SP and one from SP AusNet were given overseas postings ranging from six months to more than two years, to provide them with international exposure and professional development opportunities. Such attachments also facilitate the exchange of technical expertise and knowledge across countries. Growing and Grooming the Talent Pool SP awarded seven scholarships in FY 08/09, bringing its pool of undergraduates to 21. Upon graduation, these scholars will undergo a series of job rotations under the Management Associate Scheme. They will be exposed to different aspects of SP’s business and operations and specially tailored training programmes in finance, business and personal development to equip them for corporate management roles. In Australia, SP AusNet continued to recruit apprentices, graduates and trainees under its ‘Skilling for the Future’ programme to ensure operational sustainability. The Jemena Companies also conducted a number of graduate programmes, aimed at developing a talent pool for the business to ensure leadership succession. These programmes have enjoyed much success, attracting excellent candidates. They have contributed to positive retention rates and garnered positive feedback from both managers and employees alike. Jemena relaunched its Development Programmes aligned with its business strategy, focusing on building people management and leadership capability at all levels within the company. More than 200 staff benefited from the programmes. An integrated talent management initiative was also rolled out to support staff development. This process identifies successors for business critical roles and career moves. Development opportunities are subsequently planned for these successors. The successor development programme instills market confidence and ensures a competitive edge through the retention of knowledge and skills within the business. SP Annual Report 08 53 SP’s support of the UPAGE Endowment Fund was a testament to the strong partnership between SP and UPAGE. Recognition by Awards For its efforts in promoting a healthy work-life balance among staff and nurturing a dynamic and meaningful work environment, SP was accorded the Singapore H.E.A.L.T.H (Helping Employees Achieve Life-Time Health) Gold Award by the Health Promotion Board in 2008 and the Work-Life Achiever Award by the Ministry of Manpower. SP also won three Leading HR Practices Awards from Singapore HR Institute for Employee Relations & People Management, Quality Work-Life, and Health & Employee Wellness. It received special mention in three other categories, namely Learning & Human Capital Development, E-HR Management and HR Communications. SP was a finalist in the HRM Awards 2009 for the categories of “Best Training, Learning and Development”, and “Best Use of Technology”. In Australia, SP AusNet was awarded the Labour Relations/Human Capital Management award at the 2008 Ethical Investor Australian Sustainability Awards. The award recognised SP AusNet’s acknowledgement of the greater contribution that women can make to a male-dominated engineering industry and its focus on diversity. Strategic Union-Management Partnership SP enjoys a strong partnership with UPAGE that is built on an open and consultative approach to resolving operational and strategic issues. In a milestone partnership with UPAGE to create a harmonious and progressive work environment, SP signed the Employers’ Pledge of Fair Employment Practices in April 2008. The pledge reinforces its commitment towards endorsing the key principles of fair and merit-based employment practices, including equal opportunities for training and development for employees. SP also pledged S$200,000 a year for five years to the UPAGE Endowment Fund. The Fund contributes towards the long-term financial independence of UPAGE, thereby assisting the Union to continue providing benefits to its members. 54 SP Annual Report 08 OPERATIONAL SUPPORT INFORMATION SYSTEMS Investing in Technology Technology enables the automation of key processes, freeing staff from manual tasks and improves productivity. At SP, IT initiatives are aligned closely with business unit goals to ensure efficient and effective execution of business strategies. Common shared systems and infrastructure across the Group drive greater synergies. Supporting the Gas Network The Singapore gas market was de-regulated on 15 September 2008. PowerGas developed and launched a web-based IT system, Gas Transportation System Solution (GTSS), to manage the transportation of natural gas according to the rules of the Gas Network Code. The Information Systems Department (ISD) worked closely with the system integrator, Accenture, to ensure that the design of the GTSS is robust and reliable. The supporting infrastructure and computer operations processes were tested very thoroughly to ensure that they meet system performance expectations and reliability standards. Enhancing Human Resource Management with Business Intelligence Tools ISD spearheaded the design and implementation of a business data warehouse for business intelligence for the Human Resource department. The solutions became operational in January 2009. The system allows for the creation of analytical reports detailing manpower statistics through the Enterprise Portal. It also enables key business users to slice and dice the data and to perform ad-hoc analysis and reporting via an on-line interface, hence improving productivity and efficiency. Users can also access this function via the internet, thereby granting them 24-hr global access. Automated Monitoring The ISD Data Centre operates 76 units of UNIX servers, 280 Intel servers and 175 networking equipment. During the year, ISD implemented an Enterprise Management System to proactively monitor all critical systems, hardware and services. This has led to improved management of the inventory of hardware and software, and automation of the performance reporting for critical servers and the patch management of the Microsoft Operating Systems. Common shared systems and infrastructure across SP drive greater synergies. SP Annual Report 08 55 OPERATIONAL SUPPORT ENTERPRISE RISK MANAGEMENT Managing Risk Proactively Staff employ a systematic and holistic approach to identify, assess, mitigate, report and monitor risks. SP is committed in its practice of Enterprise Risk Management and recognises risk management as a fundamental tool of effective corporate governance and operational efficiency. SP adopts a proactive and structured approach to risk management as an integral part of day-to-day activities at all levels within the organisation. Institutionalised and comprehensive enterprise-wide risk management policies and procedures within SP ensure that practices enhance stakeholders’ value. A systematic and holistic approach is implemented to identify, assess, mitigate, report and monitor the different types of risks, which include operational and IT risk, regulatory risk, financial risk, legal risk as well as strategic and reputational risk. The Group’s guiding principle is that all employees are responsible for risk management in their respective areas of work. The roles and responsibilities of risk escalation and communication are clearly defined. The risk management practice in SP is an evolving and continuous process. For the year under review, SP
SP Group Annual Report FY0708https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Group-Annual-Report-FY0708.pdf
POWERING ECONOMIES delivering excellence Annual Report 2007 OUR MISSION We provide reliable and efficient energy utility services to enhance the economy and the quality of life. OUR VALUES Commitment We commit to creating value for our customers, our people, and our shareholders. We uphold the highest standards of service and performance. Integrity We act with honesty. We practise the highest ethical standards. Passion We take pride and ownership in what we do. Teamwork We support, respect and trust each other. We continually learn, and share ideas and knowledge. CONTENTS 01 ABOUT SP GROUP 04 FROM THE CHAIRMAN 07 FINANCIAL HIGHLIGHTS A full Financial Statement is available online 08 GROUP STRUCTURE 09 CORPORATE REVIEW 12 CORPORATE GOVERNANCE 12 Board of Directors 16 Organisational Structure 17 Ethics & Accountability 20 Senior Management 24 OPERATIONS REVIEW - SINGAPORE OPERATIONS 26 SP PowerAssets 28 SP PowerGrid 34 PowerGas 38 SP Services 42 SP Global Solutions 43 Singapore District Cooling 44 OPERATIONS REVIEW - AUSTRALIA OPERATIONS 46 Stronger Business Model 47 SP AusNet 51 SPI (Australia) Assets 54 AWARDS & ACCOLADES 55 CORPORATE FINANCE & STRATEGIC INVESTMENTS 56 OPERATIONAL EXCELLENCE 56 Human Resource 59 Information Systems 60 Risk Management 61 COMMUNITY & ENVIRONMENT 66 FINANCIAL SUMMARY about SP group Singapore Power Group (SP) is a leading energy utility company in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. International industry indices rate SP’s electricity grid in Singapore as one of the world’s best performing networks. Singapore has among the fewest and shortest power outages of cities worldwide. One of Singapore’s largest corporations, SP recorded revenue of S$5.4 billion and assets of S$29.0 billion in FY 07/08. In Singapore, SP provides electricity and gas transmission and distribution, and market support services to over a million industrial and domestic customers. In Australia, SP owns and operates electricity and gas transmission and distribution businesses in Victoria, New South Wales and Queensland. It owns SPI (Australia) Assets, a diversified energy utility company, and 51 per cent of SP AusNet, which is publicly-listed on the Australian and Singapore stock exchanges. POWERING ECONOMIES delivering excellence FROM THE CHAIRMAN SP ANNUAL REPORT 2007 “Today we have the scale and competencies, integration and execution skills, strong management and sound business strategy to achieve our vision to be a leading energy infrastructure company in the region.” NG KEE CHOE CHAIRMAN 04 FY 07/08 was a year of significant transformation for the Singapore Power Group. With the acquisition of the Alinta assets and businesses in Aug 07, we took an important step forward to realising our vision of becoming a leading energy utility company in the Asia Pacific region. Our asset base has now increased to S$29.0 billion, with two-thirds of our assets outside Singapore. We have also enlarged our business scale and increased our geographical and business diversification to further enhance the quality of our revenue stream. Our Group portfolio today spans regulated, contracted and non-regulated businesses across several Australian states and Singapore. We provide the complete range of transmission and distribution competencies covering underground, overhead and undersea cables and pipes. We also provide technical management consultancy services to other utility companies in China, the Gulf region and ASEAN. Financial Performance For the financial year ended 31 Mar 08, SP recorded S$1.09 billion net profit, including an exceptional gain from the sale of the Singapore Power Building. Group revenue rose four per cent to S$5.4 billion, while total assets grew 59 per cent to S$29.0 billion, mainly due to the inclusion of the Alinta assets and businesses acquired. The Group’s return on equity was a satisfactory 26 per cent. Delivering Excellence Our businesses were sharply focused on executing our strategy and delivering results. In Singapore, SP PowerAssets continued its intensive network infrastructure development to increase capacity to meet the future needs of the growing Singapore economy. SP PowerGrid again delivered exceptional network results in FY 07/08. It achieved one of the best network performance worldwide, surpassing its peers operating comparable underground networks. Singapore had one of the fewest outages among cities globally. This excellent performance was due to the adoption of cutting-edge condition monitoring technology, rigorous quality processes, and continuous investment in network infrastructure and staff development. SP PowerGrid rolled out a wireless remote equipment monitoring system in Singapore for the 6.6kV distribution network to facilitate faster supply restoration to residential customers. The project, which involves installing wireless monitoring systems at over 1,000 substations in high density areas, will complete by end 2009. Supporting The Gas Market In Sep 07, PowerGas was designated as the developer, owner and operator of Singapore’s first LNG terminal, extending its vital role as the country’s gas transporter. PowerGas is preparing to roll out a web-based IT system to manage the transportation of natural gas under the new market structure which will come into effect when the Energy Market Authority implements the new Gas Network Code in the third quarter of 2008. Striving For Customer Service Excellence SP Services tapped on technology to re-engineer its processes and improve customer service. Customers can now use SMS to request for utility connections. SP Services’ concerted efforts to enhance customer service has been duly recognised. Customers again ranked the company as providing the best customer service among major service providers in the country, in an independent annual customer satisfaction survey. SP ANNUAL REPORT 2007 05 FROM THE CHAIRMAN Growing Internationally In Australia, following the acquisition of the Alinta assets and businesses, we have expanded our operations beyond Victoria, to Queensland and New South Wales and have become one of the largest energy infrastructure groups in the Asia Pacific. In addition to our core energy transmission and distribution businesses, we now provide competencies in asset development, construction and management services. Through SP Global Solutions, SP expanded its reach to more utility companies in China, the Gulf region and ASEAN. Empowering Our People The Group continued to invest in staff development to deepen our bench strength and improve further our industry leading performance levels. People Who Made It Possible We take pride in our high standards of corporate governance. We are fortunate to have highly experienced Board members who provide sound advice and guidance. I would like to thank them for their invaluable counsel. I also wish to extend my appreciation to Mr Keith Tay who retired from the Board at the SP Annual General Meeting in Jul 07, having served two terms. SP has benefited much from Mr Tay’s past contributions, particularly from his chairing of the Audit Committee. Our achievements would not have been possible without the support and cooperation of our stakeholders including our business partners. We deeply appreciate their contributions. And to all our employees, we thank them for their hard work and commitment to deliver another year of excellent performance and customer service. SP ANNUAL REPORT 2007 In Singapore, our strong rapport with UPAGE (Union of Power and Gas Employees) facilitated the signing of a new Collective Agreement in Jun 07, featuring a better link between individual performance and rewards. We cherish our excellent management-union partnership, as this is key to sustaining our business competitiveness. Caring For The Community As part of our corporate social responsibility programme, the SP Heartware Fund raised S$3.4 million for the needy elderly from Oct 05 to end Mar 08 with the support of our business partners and staff. This surpassed our commitment to the Community Chest to raise S$3 million in three years. In Australia, our businesses invested considerable time and resources to promote environmental sustainability and preserve indigenous vegetation. The Future Today we have the scale and competencies, integration and execution skills, strong management and sound business strategy to achieve our vision to be a leading energy infrastructure company in the region. We are well positioned to assist the many growing economies expand their energy infrastructure and we stand ready to play a larger role in the international utility industry. Thank you for your wonderful support as we strive to power economies, and deliver excellence. 06 Ng Kee Choe Chairman 17 Jun 08 financial highlights Operating Revenue Total Assets S$ Million 6,000 5,000 4,832 5,243 5,447 S$ Million 30,000 25,000 29,043 4,000 20,000 18,765 18,271 3,000 15,000 2,000 10,000 1,000 5,000 0 FY 05/06 FY 06/07 FY 07/08 0 FY 05/06 FY 06/07 FY 07/08 Net Profit After Tax Shareholder’s Equity S$ Million 1,400 1,200 1,000 800 600 1,317 592 905 235 1,086 458 S$ Million 4,800 4,600 4,400 4,200 4,000 3,899 3,912 4,615 400 725 670 628 3,800 200 3,600 0 3,400 FY 05/06 FY 06/07 FY 07/08 FY 05/06 FY 06/07 FY 07/08 Recurring Profit Exceptional & Non-recurring items S$ Million 450 400 350 300 250 200 150 100 50 Economic Value Added (EVA) - Proforma 278 370 220 Percentage 35 30 25 20 15 10 5 Return On Shareholder’s Equity 34.1% 15.3% 23.2% 25.5% 5.8% 9.9% 18.8% 17.4% 15.6% SP ANNUAL REPORT 2007 07 0 FY 05/06 FY 06/07 FY 07/08 0 FY 05/06 FY 06/07 FY 07/08 Recurring Profit Exceptional & Non-recurring items GROUP STRUCTURE SINGAPORE POWER LIMITED SINGAPORE OPERATIONS AUSTRALIA OPERATIONS Main Businesses Other Businesses Main Businesses SP PowerAssets* SP PowerGrid** PowerGas SP Services SP Global Solutions SP Telecommunications Singapore District Cooling (60%) SP AusNet* (51%) SPI Management Services** SPI (Australia) Assets* SPIAA Management Company** SP ANNUAL REPORT 2007 08 Singapore Operations Singapore Operations has four main business units – SP PowerAssets, SP PowerGrid, PowerGas and SP Services. It also has a technical management consultancy arm and related businesses. SP PowerAssets owns the electricity transmission and distribution assets in Singapore. SP PowerGrid manages and operates the electricity transmission and distribution networks owned by SP PowerAssets. PowerGas is the gas transporter and system operator in Singapore. It owns and operates gas transmission and distribution assets. SP Services provides market support services to electricity, gas and water customers, and facilitates electricity retail market competition. SP Global Solutions provides consultancy, training and management services. It leverages on SP’s expertise in developing and operating energy utility infrastructure and businesses. SP Telecommunications provides telecom infrastructure services. It leverages on SP’s expertise in managing and developing infrastructure assets. Australia Operations Australia Operations has four main business units – SP AusNet, SPI Management Services, SPI (Australia) Assets and SPIAA Management Company. SP AusNet owns and operates Victoria’s primary electricity transmission network, an electricity distribution network in eastern Victoria, and a gas distribution network in western Victoria. SPI Management Services is the management unit operating the business of SP AusNet under a management service agreement. SPI (Australia) Assets is the holding company for assets acquired from Alinta Ltd. It owns gas transmission pipelines, gas and electricity distribution networks, and an asset services provider business. SPIAA Management Company manages the assets owned by SPI (Australia) Assets. It also provides third party asset development, construction and management services. Singapore District Cooling is a joint venture company providing chilled water for the air-conditioning of commercial buildings. * asset owning companies ** management services companies Corporate review Oct 03 S$3.8B global bond issue to optimise capital structure Jul 04 Acquired TXU Australia May 05 Divested Merchant Energy Business in Victoria Apr 06 Launched SP Global Solutions Aug 07 Acquisition of Alinta Assets Jan 08 Divested EverPower IPP in Taiwan 2003 2004 2005 2006 2007 2008 Oct 03 Restructured Singapore electricity transmission and distribution business (SP PowerAssets & SP PowerGrid) Dec 05 SP AusNet listed on Australian & Singapore stock exchanges Dec 06 Divested SPI Seosan in South Korea Sep 07 Designated as LNG terminal owner & operator in Singapore In 2002, SP began its journey to transform itself from a principally Singapore company focused on the transportation of electricity and gas, to a premier energy utility group in the Asia Pacific. With the acquisition of Alinta assets and businesses through SPI (Australia) Assets Pty Ltd in Aug 07, SP has reached a watershed in its corporate history. Our S$29 billion asset base today is more than double our S$13.6 billion assets in 2002. Today, 70 per cent of our assets are overseas, compared to only 18 per cent five years ago. The Group has made great progress in just five years due to our four pillars of strength • Operational excellence • Financial strategies • Corporate finance capabilities • Human talent. Operational Excellence As the owner and operator of Singapore’s entire electricity and gas transmission and distribution networks, and some of Australia’s major electricity and gas networks, we take our responsibilities to the national and regional economies, and consumers seriously. The Group maintains very high standards of network performance. The Singapore electricity grid is one of the world’s best. On average, a consumer in the country experiences less than one supply interruption every 30 years, one of the lowest in the world. This has been made possible by the deployment of new network technologies especially in the areas of condition monitoring. We have also invested heavily in the renewal and expansion of our networks in Singapore and Australia to maintain high operational performance and meet the increasing energy needs of these economies. In the last five years, SP has spent S$4.3 billion in capital expenditure. SP ANNUAL REPORT 2007 09 Corporate review SP CORE BUSINESS ELECTRICITY Generation Transmission SP PowerAssets SP AusNet Distribution SP PowerAssets SP AusNet SPI (Australia) Assets Retail GAS Production Transmission PowerGas SPI (Australia) Assets Distribution PowerGas SP AusNet SPI (Australia) Assets Retail SP ANNUAL REPORT 2007 Financial Strategies We maintain high financial discipline and are committed to a strong credit rating. This is evident in the rigorous financial, corporate governance and risk management processes embedded in the Group. In line with our strategic focus, we have divested all our non-core assets and redeployed the proceeds to our core electricity and gas transmission and distribution businesses. With our continual focus on operational excellence, financial discipline and optimal capital structure, SP’s return on equity was 26 per cent for FY 07/08, including the sale of assets. SP’s financial strength has made it an established name in the global capital markets, enabling the Group to tap the equity and debt markets efficiently. Corporate Finance Due to the inherent market limitations in Singapore, we have looked overseas to realise our growth ambitions as well as to diversify our businesses. The substantial growth in our asset base has been driven by our international acquisition strategy that focuses on • The Group’s core competencies in electricity and gas transmission and distribution • Developed economies with established regulatory regimes and frameworks • Regulated and contracted businesses that provide predictable and regular cashflows. The acquired Alinta assets and businesses include the gas transmission pipelines in New South Wales and Queensland, a gas distribution network in New South Wales, an electricity distribution network in Victoria as well as significant asset management capabilities. These have increased our geographical and sectoral diversification in Australia. 10 Human Talent SP’s continued success depends on our people and their capabilities. Today, the Group has about 6,400 staff located in Singapore and Australia. To support our rapid growth, we have accelerated efforts to recruit talent, nurture and develop our people. Some of the initiatives include • Apprenticeship programmes • Scholarship schemes • Post-graduate programmes • International posting assignments. In fact, a key driver for the Alinta transaction was the addition of its pool of 2,400 management and staff to our workforce. The integration of these people into SP has substantially broadened our operational capabilities which now cover water utilities as well and the management of third party contracts. Delivering Excellence With our larger asset base and expanded capabilities spanning two countries, we are now in an ideal position to seize growth opportunities. We will continue to explore quality accretive opportunities in US, Europe and ASEAN that will create long term value for our shareholders. We will also continue to deepen and grow our core competencies. For instance, with our proven track record, SP has been mandated to build, own and operate Singapore’s first Liquefied Natural Gas terminal as part of the country’s efforts to diversify its energy sources. We are committed to working with the relevant stakeholders for the successful roll-out of the terminal. Expanded Capabilities M&A Experience • Market knowledge • Strategic Investments Market Entry / Networking Underground cable operations • SCADA remote network • monitoring system SP PowerGrid Consultancy / Training / Advisory Services Marketing of Proprietary IP Overhead cable operations • Stakeholder management • Water • Third-party contracts • SPI Management Services SPIAA Management Company Network Planning Professional Services SP ANNUAL REPORT 2007 With expanded capabilities, SP can now provide a wide spectrum of professional management and consultancy services 11 BOARD OF DIRECTORS MR NG KEE CHOE Chairman MR ALAN CHAN HENG LOON MR ERIC GWEE TECK HAI SP ANNUAL REPORT 2007 MR HO TIAN YEE MR TAN CHEE MENG, SC 12 MR NG KEE CHOE Mr Ng Kee Choe, 63, is the non-executive Chairman of Singapore Power Limited. He was appointed Director on 1 Sep 2000 and became its Chairman on 15 Sep 2000. He is also the non-executive Chairman of SP AusNet*. Mr Ng’s other current board directorships include his position as Chairman of NTUC Income Insurance Co-operative Limited, President Commissioner of PT Bank Danamon Indonesia Tbk, Director of Singapore Airport Terminal Services Limited and Director of Singapore Exchange Limited. He is also a member of the Temasek Advisory Panel, a member of the International Advisory Council of China Development Bank and Chairman of Tanah Merah Country Club. Mr Ng was the Vice-Chairman of DBS Group Holdings. He retired from his executive position in Jul 03 after 33 years of service with DBS. For his contributions to public service, Mr Ng was conferred the Public Service Star in 2001. MR ALAN CHAN HENG LOON Mr Alan Chan Heng Loon, 55, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 Jun 01 and is also the Chairman of SP PowerAssets Limited. Mr Chan is currently the Chief Executive Officer and a Director of Singapore Press Holdings Limited. He is the Chairman of the Urban Redevelopment Authority and SPH Magazines Pte Ltd. He is a member of the Board of Trustees of the Courage Fund, the Board of Governors of The Singapore- China Foundation, INSEAD Singapore Council and INSEAD France. He is also a member of the Casino Regulatory Authority of Singapore. Previously, Mr Chan was the Permanent Secretary for the Ministry of Transport and held directorships in DBS Group Holdings Ltd, The Development Bank of Singapore Ltd and PSA Corporation Ltd. He also sits on the boards of MediaCorp TV Holdings Pte Ltd, MediaCorp Press Ltd, Singapore Press Holdings Foundation Limited, TOM Outdoor Media Group Limited, TP Ventures Pte Ltd, GMM Times Company Limited, Business China, Magazines World Sdn Bhd, Blu Inc Holdings Malaysia Sdn Bhd and Blu Inc Media Sdn Bhd. Mr Chan was awarded the Public Service Medal (Gold) in 2002. MR ERIC GWEE TECK HAI Mr Eric Gwee Teck Hai, 69, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 Jan 01. He is the Chairman of SP Services Limited and a Director of SP AusNet*. Mr Gwee is also a Director of WorleyParsons Ltd and the Melbourne Business School Ltd. He was the Chairman of the Board of Governors for the Institute of Technical Education (ITE) and the Public Transport Council. He was also the Chairman of CPG Corporation Pte Ltd and a Director of ExxonMobil Singapore Private Limited till 2001. For his many years of dedicated service to the community, Mr Gwee was awarded the Public Service Star in 1994 and the Public Service Star (Bar)[BBM(L)] in 2004. He was also honoured with the Meritorious Service Medal in 2007. MR HO TIAN YEE Mr Ho Tian Yee, 55, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 May 03. Currently, Mr Ho is the Managing Director of Pacific Asset Management (S) Pte Ltd and holds directorships in publicly-listed companies including Fraser and Neave Limited and Singapore Exchange Limited. He is a member of the Risk Committee of The Government of Singapore Investment Corporation Pte Ltd and also the newly appointed Chairman of Times Publishing Limited. Mr Ho was a former director of Great Eastern Holdings Limited, The Overseas Assurance Corporation Limited and The Great Eastern Life Assurance Corporation Limited. He was awarded the Public Service Medal in 1997. MR TAN CHEE MENG, SC Mr Tan Chee Meng, 51, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 Aug 05. He is also a Director of SP PowerAssets Limited. Mr Tan is Head (International Projects) and a Partner of WongPartnership LLP. He was appointed Senior Counsel in Jan 06, and a Specialist Judge in Jul 06. Mr Tan is a Fellow of the Singapore Institute of Arbitrators and an Accredited Adjudicator of the Singapore Mediation Centre. He is a Regional Panel Arbitrator of the Singapore International Arbitration Centre and is on the Panel of Accredited Arbitrators of Badan Arbitrase Nasional Indonesia. Mr Tan also sits on the Board of the National Council of Social Service and is a member of the Board of Governors of St Gabriel’s Foundation. SP ANNUAL REPORT 2007 13 BOARD OF DIRECTORS MR BOBBY CHIN YOKE CHOONG PROF JEREMY GUY ASHCROFT DAVIS AM MR PAUL CHAN KWAI WAH SP ANNUAL REPORT 2007 BG(NS) CHOI SHING KWOK MR QUEK POH HUAT 14 MR BOBBY CHIN YOKE CHOONG MR PAUL CHAN KWAI WAH Mr Paul Chan Kwai Wah, 54, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 Aug 06. MR QUEK POH HUAT Mr Quek Poh Huat, 61, was appointed a Director of Singapore Power Limited in Nov 01 and Group Chief Executive Officer in May 04. Mr Bobby Chin Yoke Choong, 56, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 23 Jan 06. Mr Chin is the Chairman of Singapore Totalisator Board. Mr Chin serves on the boards of the Competition Commission of Singapore and several publicly-listed companies including Oversea-Chinese Banking Corporation Limited, AV Jennings Limited, Yeo Hiap Seng Ltd, Ho Bee Investment Limited and Neptune Orient Lines Limited. He also sits on the Board of Trustees of the Singapore Indian Development Association (SINDA). Mr Chin was the Managing Partner of KPMG Singapore from 1992 to 2005. He served as Chairman of the Urban Redevelopment Authority from Apr 01 to Mar 06. In 2003, Mr Chin was awarded the Public Service Medal. PROF JEREMY GUY ASHCROFT DAVIS AM Prof Jeremy Guy Ashcroft Davis, 65, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 Aug 06 and is also a Director of SP AusNet*. Prof Davis is the Chairman of UNSW Professorial Superannuation Pty Ltd and the Deputy Chairman of AMWIN Management Pty Ltd. He currently serves as a Director of the Transurban Group, CHAMP Ventures Pty Ltd, Australian Institute of Management NSW & ACT Ltd and the Australian Institute of Management Canberra. He was the former AMP Society Professor at the Australian Graduate School of Management. Prof Davis earlier spent 10 years as a management consultant with the Boston Consulting Group. He also served as a Director of the Australian Stock Exchange from 1990 to 1996, and as a Director and Chairman of AIDC Limited and Amdel Holdings Pty Ltd. He is a Director of Verigy Ltd, SIA Engineering Company Limited and National Healthcare Group Pte Ltd. He was a former Director of the Singapore Economic Development Board, Noel Gifts International Ltd and Singapore Telecommunications Limited. Mr Chan was formerly the Senior Vice President & Managing Director (Asia Pacific & Japan) of Hewlett-Packard Asia Pacific Pte Ltd and the Vice President & Managing Director (Asia Pacific) of Compaq Computer Asia Pacific Pte Ltd. He was also a member of the Tax Review Committee, Ministry of Finance and the Listings Committee of the Stock Exchange of Singapore. Mr Chan was also on the Advisory Board of the Lee Kong Chian School of Business at the Singapore Management University. Mr Chan was awarded the Public Service Star (PBM) in 2005. BG(NS) CHOI SHING KWOK BG(NS) Choi Shing Kwok, 48, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 Aug 06. He is currently the Permanent Secretary of the Ministry of Transport. He was formerly a Director of Singapore Technologies Electronics Limited, Sembawang Resources Development Corporation Ltd, Singapore Automotive Engineering Ltd and Chartered Ammunition Industries Pte Ltd. He also served as a member of the National University of Singapore Council, the Singapore Broadcasting Authority and the Jurong Town Corporation. BG(NS) Choi was awarded the Meritorious Service Medal in 2000 and the Long Service Award (25 years) in 2004 by the Government of Singapore, and has also received state awards from foreign governments. Within the Singapore Power Group, Mr Quek serves as Director on the boards of SP PowerAssets Limited, SP Services Limited and SP AusNet*. He is currently also Chairman of SP PowerGrid Limited, PowerGas Limited, SPI Management Services Pty Ltd and SPI (Australia) Assets Pty Ltd. He is a board director of publiclylisted Singapore Technologies Engineering Ltd. Mr Quek is Singapore’s non-resident Ambassador to Sweden. He was conferred the Public Service Star in 1994. * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. As at 9 May 08 SP ANNUAL REPORT 2007 15 organisational structure Board of Directors Chairman Mr Ng Kee Choe Nominating Committee Chairman Mr Alan Chan Heng Loon Staff Development & Compensation Committee Chairman Mr Ng Kee Choe Finance Committee Chairman Mr Ng Kee Choe Audit Committee Chairman Mr Bobby Chin Yoke Choong Risk Management Committee Chairman Mr Ho Tian Yee Head (Internal Audit) Ms Madalene Hee Subsidiaries’ Internal Audit Group Chief Executive Officer Mr Quek Poh Huat General Counsel & Company Secretary Ms Chi Ping Huey Chief Operating Officer Mr Ong Boon Hwee Chief Financial Officer Mr Yap Chee Keong Managing Director SPI Management Services & SP AusNet Mr Nino Ficca Chief Executive Officer SPI (Australia) Assets Mr Peter Magarry SP ANNUAL REPORT 2007 16 Managing Director SP PowerGrid Mr Sim Kwong Mian Human Resource & Administration Information Systems Corporate Communications SP Global Solutions Managing Director PowerGas Mr John Baptist Tay Managing Director SP Services Mr Wong Chit Sieng Managing Director Strategic Investments & Deputy CEO SPI (Australia) Assets Mr Lim Howe Run Managing Director Australia Investments Mr Jimmy Khoo Finance • Financial Management & Planning • Group Accounts • Group Tax • Risk Management • Settlements • Treasury Subsidiaries’ Finance Group Risk Management Reports to Risk Management Committee Subsidiaries’ Risk Management corporate governance ETHICS & ACCOUNTABILITY The SP Board is solidly committed to good corporate governance. The principles set out in the revised Code of Corporate Governance 2005 (the Code) for listed companies are followed closely by the Company. The Company has used the Code as its guide and best practice standard and has put in place an internal framework to ensure good corporate governance in its business practices and activities. independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, a professional advisor to render due advice. Accountability In presenting the annual financial statements to the shareholder, the Board aims to provide the shareholder with a balanced and comprehensive assessment of the Group’s position and prospects. The Whistleblower Policy, which was launched in 2005, strengthens ethical business conduct in the Group. The Group endeavours to enhance shareholder value by ensuring the highest standards of corporate governance, transparency and accountability. Setting Directions The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a robust system of internal controls to protect the Group’s assets and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. In the last financial year, the Board met five times and held a Board Strategic Retreat. In addition, the Board Steering Committee and Due Diligence Committee were set up for special projects such as the acquisition of Alinta Assets. Access To Information The Board is provided with relevant information prior to Board meetings and on an on-going basis. Board papers include management financial reports, annual budgets and performance against budget, announcement of results, matters requiring Board’s decision, updates on key outstanding issues and disclosure documents as well as updates on new legislative developments. Newly-appointed Board Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. The Group also provides on-going education on legislative updates and best practices. The Board also has separate and independent access to Senior Management and the Company Secretary. Should the Directors, whether as a group or individually, require Management provides the Board with appropriately detailed management accounts of the Group’s performance, prospects and a risk dashboard on a monthly basis. There is a strong element of independence in the Board composition – independent non-executive Directors constitute more than three-quarters of the entire Board. The independence of each Director is reviewed annually by the Nominating Committee in accordance with the Code. The current size of 10 Board members is appropriate for effective decision-making, taking into account the scope and nature of the Group’s operations. Collectively, the Directors have a wealth of expertise and experience in the management of business at senior and international levels. SP AusNet as a publicly-listed stapled entity on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited, has established its own Audit and Risk Management Committee, Nomination and Remuneration Committee as well as Compliance Committee to ensure a high standard of corporate governance. Board Committees The SP Board is supported by specialised board committees to facilitate effective supervision of Management. These are the Audit Committee, the Risk Management Committee, the Finance Committee, the Nominating Committee and the Staff Development and Compensation Committee. As and when required for specific projects such as the acquisition of Alinta Assets, special board steering committees and due diligence committees have been constituted to provide support and guidance to Management. SP ANNUAL REPORT 2007 17 corporate governance Audit Committee The Audit Committee (AC) comprises four non-executive Directors, all of whom are independent Directors as defined in the Code. The Board is of the view that the members of the AC have the financial management expertise and experience to discharge the AC’s responsibilities. The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes, the systems of internal controls and the process of monitoring compliance with the applicable laws, regulations and codes of conduct. The AC holds at least three meetings each year and is responsible for the following: • review and approval of the audit plans of external and internal auditors; • review of the adequacy of the internal audit function; • review of the financial accounts of the Group and the Company; • review of the independence and objectivity of the external auditors; and • nomination of external auditors for re-appointment. The members are: Mr Bobby Chin Yoke Choong (Chairman wef 27 Jul 07) Mr Tan Chee Meng BG(NS) Choi Shing Kwok Mr Timothy Chia Chee Ming (co-opted external member) The RMC meets at least three times a year. The members are: Mr Ho Tian Yee (Chairman) Mr Paul Chan Kwai Wah Mrs Oon Kum Loon (co-opted external member) Mr Quek Poh Huat (ex-officio)* The RMC is supported by the Group Risk Management Office in its governance of SP Group risks. Although the risk management responsibilities of the Board are executed through the organisational set-up mentioned above, the ultimate risk ownership rests with the business groups. Finance Committee The Finance Committee (FC) assists the Board to review proposed mergers, acquisitions, disposals and corporate restructuring and financing for the SP Group. The responsibilities of the FC are to: • consider and recommend, for the Board’s approval, SP’s annual operating and capital expenditure budgets and business plans; • approve or endorse mergers, acquisitions, divestments or corporate restructuring; • approve or endorse SP’s borrowings and financings; and • approve or endorse such other matters as provided from time to time in the Authority Manual of SP Board. SP ANNUAL REPORT 2007 18 Risk Management Committee The Risk Management Committee (RMC) assists the Board in fulfilling its oversight responsibilities. The RMC reviews and approves: • the type and level of business risks (risk appetite) that the Company, its subsidiaries and associated companies undertake on an integrated basis to achieve their business strategy; and • the Group-wide risk policies, procedures and methodologies for identifying, measuring, monitoring and managing risks that are consistent with its risk appetite. * Non-independent The FC holds at least two meetings a year. The members are: Mr Ng Kee Choe (Chairman)* Mr Ho Tian Yee Mr Eric Gwee Teck Hai Mr Quek Poh Huat* Nominating Committee The Nominating Committee (NC) is responsible for formulating policies and guidelines on matters relating to Board appointments, re-appointments, retirement and rotation of Directors. The Directors’ performance, contribution and independence are taken into consideration in the NC’s review and assessment. The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board concerning the appropriate size and needs of the Board. New Directors are currently appointed by way of a Board resolution after the NC has endorsed their appointment. The new Directors must submit themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Articles of Association of the Company. The Articles of Association of the Company also requires not less than one-third of Directors to retire by rotation at every AGM. The NC meets at least twice a year. The NC comprises three Directors. The Chairman of the NC is an independent non-executive Director. The members are: Mr Alan Chan Heng Loon (Chairman) Mr Ng Kee Choe* Mr Quek Poh Huat * Staff Development & Compensation Committee The Staff Development and Compensation Committee (SDCC) oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved or has participated in any proceedings in respect of his own remuneration. The SDCC meets at least twice a year. The SDCC comprises three Directors, two of whom are independent Directors. The members are: Mr Ng Kee Choe (Chairman)* Mr Alan Chan Heng Loon Mr Bobby Chin Yoke Choong Communication With Shareholder The Company values communication and ensures that timely and adequate disclosures of material information on the Company are made available to the shareholder, and has regular dialogue and liaison with the shareholder. Board Composition Board Members Audit Risk Finance Nominating Staff Committee Management Committee Committee Development & Committee Compensation Committee Mr Ng Kee Choe, Chairman - - Chairman Member Chairman Mr Alan Chan Heng Loon - - - Chairman Member Mr Eric Gwee Teck Hai - - Member - - Mr Ho Tian Yee - Chairman Member - - Mr Tan Chee Meng Member - - - - Mr Bobby Chin Yoke Choong Chairman - - - Member Prof Jeremy Guy Ashcroft Davis - - - - - Mr Paul Chan Kwai Wah - Member - - - BG(NS) Choi Shing Kwok Member - - - - Mr Quek Poh Huat - Ex-officio Member Member - Board Committee Members Mr Timothy Chia Chee Ming Co-opted - - - - Member Mrs Oon Kum Loon - Co-opted - - - Member SP ANNUAL REPORT 2007 19 *Non-independent senior management MR QUEK POH HUAT Group Chief Executive Officer MR YAP CHEE KEONG Chief Financial Officer MR ONG BOON HWEE Chief Operating Officer SP ANNUAL REPORT 2007 20 MR SIM KWONG MIAN Managing Director SP PowerGrid MR NINO FICCA Managing Director SPI Management Services & SP AusNet MR PETER MAGARRY Chief Executive Officer SPI (Australia) Assets Mr Quek Poh Huat Mr Ong Boon Hwee Mr Ong Boon Hwee, Chief Operating Officer, oversees SP’s main business units in Singapore, corporate services and business development initiatives in the region. Mr Nino Ficca Mr Nino Ficca, Managing Director, SPI Management Services, is also Managing Director, SP AusNet. He is also a Director of SP Australia Networks (Transmission), SP Australia Networks (Distribution), SP Australia Networks (RE) and SP PowerGrid, as well as Managing Director of SPI PowerNet. Mr Quek Poh Huat, Group Chief Executive Officer, is Chairman of SP PowerGrid Limited and PowerGas Limited, and a Director on the boards of Singapore Power Limited, SP PowerAssets Limited and SP Services Limited. At the Group’s Australian operations, he is Chairman of SPI Management Services Pty Ltd and SPI (Australia) Assets Pty Ltd and a Director of SP AusNet.* Mr Quek has a Bachelor of Science (Chemical Engineering) degree with First Class Honours from University of Leeds, UK and a Master of Science (Management) with Distinction from the Naval Postgraduate School, Monterey, US. He has also completed the Advanced Management Program from the Harvard Business School, US. Mr Yap Chee Keong Mr Yap Chee Keong, Chief Financial Officer, is responsible for providing financial strategy and leadership throughout the Group. This includes overseeing the corporate finance, treasury, financial management, tax planning and risk management functions. He is also responsible for corporate planning and strategic investments. Prior to joining SP, he was part of Temasek’s senior management as Managing Director for Temasek’s Strategic Projects and Strategic Relations and CEO of Temasek Management Services. Mr Ong is Director of ST Kinetics, Aetos Security Management and Singapore Institute of Management. He also serves on the committees of non-profit organisations such as National Volunteer & Philanthropy Centre, A*STAR Audit Committee, Temasek Foundation, Singapore Millennium Foundation and ST Endowment Programme. Mr Ong graduated from the National University of Singapore with a First Class Honours in Economics, and holds a Masters in Military Art & Science from the US Leavenworth General Staff College. Mr Sim Kwong Mian Mr Sim Kwong Mian, Managing Director, SP PowerGrid, has been with SP for 13 years. Prior to this, he was with the Public Utilities Board for 18 years. Mr Ficca has worked in the energy industry for over 25 years, including in a number of senior management roles. He has been a Director and Deputy Chairman of the Energy Supply Association of Australia until Dec 07, and a member of the National Electricity Market Operations Committee. Mr Ficca holds a Bachelor of Engineering (Electrical) Honours degree and a Graduate Diploma in Management from Deakin University, Australia. Mr Peter Magarry Mr Peter Magarry, Chief Executive Officer, SPI (Australia) Assets, was previously Chief Operating Officer, Alinta Asset Management and General Manager, Alinta Network Services. Prior to joining the company, he was General Manager, TXU Networks. Prior to joining SP, Mr Yap worked with multinational, listed and private companies as Chief Financial Officer and in other senior management positions. Mr Yap has a Bachelor of Accountancy degree from the National University of Singapore and is a Fellow of the Institute of Certified Public Accountants of Singapore. Mr Sim represents Singapore in the Heads of ASEAN Power Utilities/Authorities, which leads the power interconnection project to link the member countries’ electricity networks. He also represents Singapore in the Association of Electricity Supply Industry of East Asia and Western Pacific (AESIEAP). Mr Sim is a registered Professional Engineer with the Professional Engineers Board, Singapore, and a Senior Member of the Institution of Engineers, Singapore. He holds a Bachelor of Engineering (Electrical) degree from the University of Singapore, a Master of Science (Electrical) from the University of Manchester Institute of Science & Technology, UK and a Diploma in Management Studies from the Singapore Institute of Management. He has also completed the Advanced Management Program at the Harvard Business School, US. Mr Magarry has over 35 years’ experience in the energy industry in Australia. He holds an Australian Institute of Company Directors’ Diploma, as well as an Associate Diploma in Electrical Engineering (Power) from Queensland Institute of Technology, Australia. * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. SP ANNUAL REPORT 2007 21 senior management MR JOHN BAPTIST TAY Managing Director PowerGas MR WONG CHIT SIENG Managing Director SP Services & Head (Information Systems) MS CHI PING HUEY General Counsel & Company Secretary MR LIM HOWE RUN Managing Director Strategic Investments & Deputy CEO SPI (Australia) Assets SP ANNUAL REPORT 2007 22 MRS LYNN LOH Head (Human Resource & Administration) MR JIMMY KHOO Managing Director Australia Investments Mr John Baptist Tay Mr John Baptist Tay, Managing Director, PowerGas, is responsible for the entire gas transportation business of the company. For the last 31 years, he has been involved in various aspects of the gas business, including commercial and industrial gas utilisation, metering, network planning and development. A Professional Engineer in Mechanical Engineering, Mr Tay graduated with a First Class Honours degree in Mechanical Engineering from Sheffield University, UK. Mr Wong Chit Sieng Mr Wong Chit Sieng, Managing Director, SP Services, and Head (Information Systems), has over 29 years’ experience in strategic business IT planning and the development and management of banking application systems. Before joining SP, Mr Wong was Director of Operations and Principal Consultant, Asia Pacific & Japan, at a US banking software company. He was also with Overseas Union Bank for nine years as its Senior Vice President & Deputy CIO, and as Vice President at Chase Manhattan Bank for 10 years. Mr Wong has a Bachelor of Business Administration degree with Distinction and a Master of Business Administration from the Royal Melbourne Institute of Technology, Australia. Ms Chi Ping Huey Ms Chi Ping Huey, General Counsel & Company Secretary, provides legal advice on all the Group’s major M&A deals including the acquisition of SPI (Australia) Assets in 2007. She is responsible for implementing policies involving board governance and reviews complaints under the Whistleblower policy for submission to the Audit Committees. Prior to joining SP, Ms Chi held various senior positions in Singapore Technologies Group including Head (Legal) at Singapore Aerospace Limited. She has more than 20 years of legal experience which spans negotiations with military and commercial customers, M&As, banking projects and a working stint with leading aviation insurance brokers and underwriters in The Lloyds/London. She began her career with a major local bank and has also been in private practice. Ms Chi is a member of the Singapore Law Academy. An OCBC scholar, she has a Bachelor of Law degree with Honours from the National University of Singapore and was admitted as an Advocate and Solicitor to the Supreme Court in 1985. Mr Lim Howe Run Mr Lim Howe Run, Managing Director, Strategic Investments and Deputy CEO, SPI (Australia) Assets, is responsible for the management of SP’s overseas investments. Prior to his appointment as Managing Director and Deputy CEO, he has held various positions in risk management, asset management and business development within the Group. Mrs Lynn Loh Mrs Lynn Loh, Head (Human Resource and Administration), has over 20 years’ experience in human resource. Before joining the Group, she was with the Central Provident Fund Board, Changi International Airport Services, PepsiCo Group International and Singapore General Hospital. She is Vice President on the Council of Singapore Human Resource Institute and a National Assessor for the People Developer Standard. She is also a member of the Manpower Skills and Training Council of Singapore Workforce Development Agency, a statutory board under the Ministry of Manpower. Mrs Loh was also a member of the Government Parliamentary Committee for Manpower. Mrs Loh holds a Bachelor of Arts degree majoring in Economics from the National University of Singapore and a Master of Business Administration (Accountancy) from Nanyang Technological University. Mr Jimmy Khoo Mr Jimmy Khoo, Managing Director, Australian Investments, works closely with SP’s Australian subsidiaries to achieve corporate objectives. Prior to joining SP, Mr Khoo held senior management positions in various government organisations. He has extensive experience in strategy and planning, IT and technology development. Mr Khoo holds a Master of Business degree from Stanford University, US and a Master of Arts from Oxford University, UK. Mr Lim holds a Bachelor of Engineering (Mechanical) degree from the National University of Singapore. He is also an alumni of the Harvard Business School, US. As at 17 Jun 08 SP ANNUAL REPORT 2007 23 operations review SP ANNUAL REPORT 2007 24 SINGAPORE OPERATIONS SP ANNUAL REPORT 2007 25 operations review SP POWERASSETS DEVELOPING INFRASTRUCTURE FOR FUTURE GROWTH SP ANNUAL REPORT 2007 Cable tunnels being constructed for the installation of transmission cables 26 SP PowerAssets is the sole provider of electricity transmission and distribution services in Singapore. Its S$6.8 billion fixed asset base comprises modern and robust networks at 400kV, 230kV and 66kV for transmission, and 22kV, 6.6kV and 400V for distribution. During the year in review, SP PowerAssets continued its intensive network infrastructure development, planning for additional capacity to meet the growing power needs of the Singapore economy. Investments were made to expand the transmission and distribution infrastructure. At the same time, progressive upgrading and renewal of existing equipment were carried out to ensure the continuity of the electricity grid’s excellent track record of high reliability. • The tunnel breakthrough for Harbour Drive-Labrador cable tunnel was achieved in Feb 08. This will enable the installation of 400kV and 230kV circuits to bring more power from the western to the central part of Singapore by 2009. • A 400kV circuit is being installed to further reinforce the 400kV transmission connection to the East. It will be commissioned by end 2008. • Three 230kV substation buildings are being constructed at Labrador, Marina South and Choa Chu Kang as part of the 230kV network development to cater for increasing load demand and renewal works. • Three 230/66kV 200MVA transformers were commissioned to meet load growth while six 230kV circuits are being installed to further enhance network security. • Several existing 66kV substations are being progressively upgraded as part of a network renewal programme to enhance reliability and maintain leading network performance. New substations being constructed to meet increasing load growth SP PowerAssets is also working on the development of two major cable tunnels for the future installation of transmission cables on the island. The project comprises a 17 km East-West tunnel and an 18 km North-South tunnel. These tunnels will accommodate multiple 400kV and 230kV circuits and are scheduled for completion in 2015. The tunnels will provide secure corridors for faster and more efficient installation of transmission cables as they avoid the problem of underground congestion from the various infrastructure services. Inconvenience to the public and road users will also be minimised as no excavation will be needed to lay new cables. Generally, cables installed in tunnels are more reliable as they are not exposed to the environment and are not vulnerable to excavation damage. Integrated Asset Management SP PowerAssets depends on an integrated approach in the lifecycle management of its network assets, balancing the need to maintain excellent network reliability with cost effectiveness. Its framework for optimising the lifecycle management of its asset base is guided by its Asset Management Policy manual. SP ANNUAL REPORT 2007 27 operations review SP POWERGRID MANAGEMENT MR SIM KWONG MIAN Managing Director MR CHANG SWEE TONG Deputy Managing Director MR CHENG SEE TAU General Manager (Network Management) MR CHAN ENG KIAT General Manager (Network Planning) MR LOY SAI CHIN Acting General Manager (Network Development) MR CHUNG CHOON HEONG General Manager (Projects) MR HAN TEK FONG Director (Asset Management) DR YOON KOK THEAN Director (Procurement) MR LAW CHIN HO Director (Finance) & Head (Regulatory) MR ALBERT TEOW Director (Corporate Services) SP ANNUAL REPORT 2007 28 SP POWERGRID DELIVERING EXCELLENT PERFORMANCE An engineer checks a 66kV switchboard SP PowerGrid manages and operates the transmission and distribution assets of SP PowerAssets. In FY 07/08, according to international indices that measure electricity grid reliability, Singapore continued to be one of the global leaders in delivering excellent network performance. SP PowerGrid’s SAIDI (System Average Interruption Duration Index) score of 1.14 minutes and SAIFI (System Average Interruption Frequency Index) score of 0.02 showed that it continued to outperform its peers operating comparable underground networks. SAIDI measures the average duration of unplanned interruptions a consumer experiences in a year and SAIFI, the average number of such interruptions. SP PowerGrid’s network performance for FY 07/08 was well within the regulatory targets and better than the previous year’s. The exceptional performance was due to its strategic use of state-of-the-art equipment and cable condition monitoring technology, rigorous quality processes, and investment in network infrastructure and staff expertise. Condition Monitoring Technology SP PowerGrid’s comprehensive efforts in condition monitoring continued to contribute to better performance with 69 potential failures averted in FY 07/08. The Oscillating Wave Test System has prevented 74 potential 22kV and 6.6kV cable failures since it was introduced in Jan 06. SP PowerGrid collaborated with an international research centre to become the first to apply the technology in underground distribution cable inspection. Today, the oscillating wave test equipment is installed in specially designed vans to make it easy for its engineers to carry out site tests on underground cables in various parts of the island. SP ANNUAL REPORT 2007 29 operations review SP POWERGRID Singapore Has One Of World’s Best Performing Electricity Networks With The Fewest And Shortest Outages Of Cities Worldwide Interruption minutes per customer per year 10 SYSTEM AVERAGE INTERRUPTION DURATION INDEX (SAIDI - Singapore) Interruptions per customer per year 0.120 0.12 SYSTEM AVERAGE INTERRUPTION FREQUENCY INDEX (SAIFI - Singapore) 8 6 4 2 0 5.36 FY 97/98 3.98 4.00 3.85 FY 98/99 FY 99/00 FY 00/01 2.20 FY 01/02 1.99 2.25 FY 02/03 FY 03/04 5.37 FY 04/05 0.47 FY 05/06 1.21 1.14 FY 06/07 SAIDI measures the average duration of unplanned interruptions a consumer experiences in a year FY 07/08 0.10 0.08 0.06 0.04 0.02 0 FY 97/98 FY 98/99 0.090 0.073 FY 99/00 0.071 FY 00/01 0.053 FY 01/02 0.097 FY 02/03 0.041 FY 03/04 0.097 FY 04/05 FY 05/06 0.011 SAIFI measures the average number of unplanned interruptions a consumer experiences in a year 0.031 FY 06/07 0.023 FY 07/08 Key Network Indicators - Singapore POWERING ECONOMIC GROWTH Real GDP vs Electricity Demand Growth (% Change) POWERING DELIVERY Electricity Transmitted And Distributed (GWh) SP ANNUAL REPORT 2007 30 % Change Year-On-Year 10 8 6 4 2 0 -2 -4 1.6 -2.4 5.0 4.2 3.5 2.4 9.0 7.3 4.6 4.4 01 02 03 04 05 06 07 8.2 3.3 7.7 4.2 Real GDP Growth (%) Sales Growth (%) GWh 38,000 36,500 35,000 33,500 32,000 30,500 29,000 FY 01/02 31,446 29,960 FY 02/03 32,199 FY 03/04 33,635 FY 04/05 34,995 FY 05/06 36,287 FY 06/07 37,838 FY 07/08 The cutting-edge Oscillating Wave Test equipment helps engineers monitor the condition of cables Condition monitoring technology will continue to be a key strategic tool in maintaining the superior performance of Singapore’s fully underground cable network, and SP’s competitive edge in international projects. Remote Monitoring Of Distribution Network A wireless SCADA (Supervisory Control and Data Acquisition) system was commissioned in Mar 07 to extend remote monitoring to the 6.6kV distribution network. From a control centre, the system can remotely monitor the status of substation equipment and provide real-time information on faulty equipment or cables to field engineers. This will enable faster response for supply restoration. As part of the project, substations supplying power to high density residential areas have been identified for installation of the wireless monitoring system. Fitting out works have commenced and will be completed by end 2009. Faster Mobile Generator Teams In Apr 07, SP PowerGrid reorganised its mobile generator standby teams to work on three shifts and decentralised the mobile generators to four sites on the island. This initiative has shortened supply restoration time by up to 30 minutes. Building Customer Relationships During the year in review, SP PowerGrid extended its Power Quality Interest Group programme from the hightech manufacturing sector to the service industry. These interest groups meet regularly to share experiences in power quality management, the latest equipment and technologies. They form part of SP PowerGrid’s strategy of powering the economy by working closely with key industry groups to manage power quality together. SP ANNUAL REPORT 2007 31 operations review SP POWERGRID With support from the Monetary Authority of Singapore and The Association of Banks, the interest group for the banking industry held its first meeting in Oct 07. The response from the banks was encouraging. In FY 07/08, SP PowerGrid held five meetings for the Semiconductor and Electronics, Pharmaceutical, and Chemical and Petrochemical groups. Power Quality Workshop SP PowerGrid conducted its fourth annual Power Systems Reliability & Quality Workshop in Feb 08. Fifty-two participants from manufacturing companies and government agencies learnt more about the latest technology and practices in maintenance, power quality and condition monitoring. Power quality is crucial in Singapore due to the large number of high tech industries with voltage sensitive equipment. At cutting-edge semiconductor wafer fabrication companies, pharmaceutical and petrochemical plants, a dip in the supply voltage for a fraction of a second can cause production stoppages. SP PowerGrid supports the growth of key industries in the country by working closely with the companies to help them achieve optimal power quality. At the workshop, participants also had the opportunity to try out condition monitoring equipment, harmonics and voltage dip mitigation devices. Checking the switchgear at a substation SP ANNUAL REPORT 2007 32 The Geographical Mapping System provides real-time information on all electrical facilities on the island for SP PowerGrid staff ISO Certification SP PowerGrid obtained its ISO 9001:2000 certification in 2002. During the year in review, SP PowerGrid continued to comply with the ISO 9001:2000 standards for the development and management of its transmission network and achieved ISO 9001:2000 for the development and management of its distribution network. The Distribution Control & Customer Service section also achieved ISO 9001:2000 certification in Apr 07 for the operation, control and monitoring of the distribution network as well as the management of network incidents and customer calls. These certifications affirm SP PowerGrid’s institutionalised quality processes that drive consistently high performance standards. Preventing Cable Damage To enhance cable damage prevention efforts, cable protection management teams were formed for major worksites in the vicinity of underground 230kV and 400kV cables. The teams of managers from SP PowerGrid, principals and contractors meet regularly to discuss earthworks’ status and preventive measures to be taken at the worksites. The increased communication among the various parties has improved the coordination of joint efforts to avoid inadvertent cable damage. SP ANNUAL REPORT 2007 33 operations review POWERGAS MANAGEMENT MR JOHN BAPTIST TAY Managing Director MR CHIN TERK CHUNG Director (Network Management) MR BANNY KOH SIEW LIM Director (Network Development) MR TAI SENG CHONG Director (System Operation) MR LIM SONG HAU Director (Technical Projects) MR ONG MIN SING Director (LNG Project) SP ANNUAL REPORT 2007 34 POWERGAS EMPOWERING THE FUTURE Ensuring highly reliable gas supply PowerGas owns and operates the gas transmission and distribution network in Singapore. This includes two onshore receiving facilities for the receipt of gas from Sumatra and Malaysia, and over 2,800 km of pipelines. PowerGas focuses on ensuring the efficient and reliable delivery of natural gas to power generation companies and industrial plants, and town gas to commercial and residential customers. The year in review saw PowerGas develop an IT system for the commencement of the new gas framework. Major pipeline extensions were also completed to deliver gas to new areas of industrial and population growth. Major Transmission Projects PowerGas continued to expand its gas transmission infrastructure to serve major industrial customers in Jurong and Tuas. Its transmission pipeline to deliver natural gas to the Pfizer tri-generation plant in Tuas South was completed in Oct 07. In Jan 08, PowerGas began operating the Attap Valley Onshore Receiving Facility, which receives natural gas from Malaysia through an undersea pipeline from the international border to Singapore. This follows the restructuring and liberalisation of Singapore’s gas market where PowerGas as the Transporter is slated to own and manage the entire gas pipeline network. SP ANNUAL REPORT 2007 35 operations review POWERGAS Pipeline extension involving hot-tapping works to connect a branch line to the North-South transmission pipeline was completed in Jan 08. The new pipeline delivers natural gas to the Mandai Compressed Natural Gas (CNG) refuelling station, which is owned and operated by a taxi company. Vehicles that use CNG as fuel emit less pollution. Pressure Uprating And Volume Controls The installation of the First Stage Filter and Pressure Regulation in the Sakra Onshore Receiving Facility (ORF) was completed in Apr 08. This involves upgrading the pressure rating of the Sakra ORF to the same pressure rating as upstream facilities. Volumetric control is also being installed at Sakra ORF to prepare for the implementation of the Gas Network Code. The volumetric control will enable the injection of precise volumes of gas into the gas network according to the shippers’ quantity specifications. Expanding The Distribution Network At the distribution level, expansion of the natural gas network continued with the installation of a further 4.1 km of pipelines to serve several industrial customers. These included a semiconductor wafer fabrication plant in Woodlands Tech Park which was commissioned in Mar 08. The ultrasonic meter measures natural gas volumes FY 07/08 also saw the renewal and reinforcement of 15 km of pipelines and the diversion of 4.3 km of pipelines affected by the Mass Rapid Transit extension works. SP ANNUAL REPORT 2007 36 Two new offtake stations were also built to inject more gas into the distribution network to meet increasing demand. Enhancing The Town Gas Network During the year in review, the town gas network was extended to reach more customers in new public housing estates as well as private condominiums and commercial buildings. In Nov 07, a new supply pipeline was built in Changi to deliver town gas to several commercial customers. Increased Metering Capabilities PowerGas’ meter calibration facility was accredited under the Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme for volumetric gas meters in Oct 07. The meter laboratory is the only certified third party gas meter calibration facility in Southeast Asia. With the accreditation, PowerGas can now test and calibrate gas meters for its industrial customers with flow ranges up to 2,500 cubic metres per hour. Calibrating gas meters at the Meter Laboratory New Gas Industry Framework PowerGas has developed a web-based IT system called the Gas Transportation System Solution (GTSS) to manage the transportation of natural gas according to the rules of the Gas Network Code. Training on the system for market participants has been completed. The IT system is undergoing operational trial which is expected to end in the third quarter of 2008. terminal, including basic design and front-end engineering to prepare the tender specifications. The proposed terminal will initially be designed with a capacity of three million tonnes a year, with provision to expand to double this capacity. The complex will include a jetty, unloading facilities, storage tanks, regasification equipment and associated civil and utilities infrastructure. LNG Terminal In Sep 07, the Ministry of Trade and Industry designated PowerGas as developer, owner and operator of Singapore’s first Liquefied Natural Gas (LNG) terminal. It cited synergistic benefits for PowerGas to operate the proposed terminal on Jurong Island, given its current role as the gas transporter and system operator in Singapore. PowerGas subsequently concluded a LNG Terminal Agreement with the Energy Market Authority in Apr 08. It has begun various work streams on the proposed LNG Ensuring High Reliability To maintain PowerGas’ track record of exceptional reliability in gas delivery, rigorous cathodic protection audits are carried out throughout the year to ensure that its underground transmission pipelines are adequately protected from corrosion. SP ANNUAL REPORT 2007 37 operations review SP SERVICES MANAGEMENT MR WONG CHIT SIENG Managing Director MRS JEANNE CHENG Deputy Managing Director MR LAWRENCE LEE Acting Director (Operations) MS LILY TAN Acting Director (Information Systems) MR HEY BONG KOI Head (Finance & Accounts) SP ANNUAL REPORT 2007 38 SP SERVICES PROVIDING CUSTOMER CHOICE Customer Service Officers at the Integrated Call Centre attend to the service needs of over one million customers As a Market Support Services Licensee, SP Services plays a key role in facilitating competition in the liberalising electricity retail market. Close to 70 per cent of the total electricity demand is today open for competition. Of the 8,500 contestable customers, about one-third are buying electricity from the wholesale market through SP Services while the rest are purchasing from the electricity retailers. To promote customer choice, SP Services registers consumer accounts and enables them to switch seamlessly among retailers, and between buying from the wholesale electricity market and retailers. It also provides billing, meter reading and data management services for the entire electricity market. SP Services continues to supply electricity to smaller consumers, such as commercial businesses and households, at tariff rates approved by the Energy Market Authority (EMA). Consumers enjoy a convenient ‘one-stop’ service for all their utility needs. As a billing agent, SP Services provides efficient customer services, consolidated billing and payment collection on behalf of the various utility service providers such as the Public Utilities Board, City Gas, and refuse collection companies. Using Technology To Improve Services During the year, SP Services continued to tap on technology to re-engineer some of its processes, and improve customer service and convenience. Recognising the widespread use of SMS messaging, the company introduced a new channel for customer communications. Consumers can now use SMS to request for their utility supplies to be connected. SP Services extended its customer hotline operating time by four hours daily with new telephone technologies. Its service officers now answer customers’ calls from their homes after office hours. SP ANNUAL REPORT 2007 39 operations review SP SERVICES Achieving customer service satisfaction is a priority Its interactive voice response telephone system was upgraded to provide more helpful information, and was put through a series of tests for user-friendliness before it was launched. The tablet PC enables real-time communication with back-end staff for better customer servicing the company as the best among major service providers in Singapore. The survey saw SP Services’ customer satisfaction rating rise 11 percentage points to 88 per cent compared to the previous year. SP ANNUAL REPORT 2007 40 SP Services also increased the number of service counters at its Customer Service Centre in Toa Payoh. The new centre provides a friendly environment with improved layout and queue management system. The company’s Pay-As-You-Use scheme has expanded to more than 13,500 active accounts. First introduced in 2005, the programme helps customers with arrears better manage their consumption while paying their bills over time. Higher Customer Satisfaction SP Services’ passionate efforts to provide exceptional customer service were well appreciated. In its annual customer satisfaction survey, consumers continued to rank SP Services staff scored highly on providing helpful, courteous and timely service. They also achieved top marks for being punctual, responsive and giving clear information. The survey by an independent research agency in Dec 07 interviewed 1,200 people across various customer touchpoints, from the walk-in service counters to telephone services and on-site visits by technicians. The company’s service excellence was also recognised at the 2007 Contact Centre Association of Singapore Awards. SP Services won the Silver award for Best Customer Service Professional, and Bronze award for Best Contact Centre Team Leader. Sharing energy saving tips with young visitors at SP Services’ Electricity Efficiency Centre The Wireless Workforce Management System is used in field operations for optimal resource allocation Major Projects SP Services is upgrading its billing system to enable more efficient management of its database and IT system. The project is expected to be completed by Aug 08. The company also participated in the pilot testing of the Electricity Vending System (EVS). Initiated by EMA, the EVS explores the concept of an efficient retailing scheme incorporating smart meter technologies and e-payment system. In its audit for re-certification by the International Organisation for Standardisation (ISO) in Mar 08, SP Services continued to exceed the service standards set by the Regulator. The ISO auditors commended SP Services for its rigorous work processes to ensure operational excellence, and for continuing to set higher targets for service standards. New Initiatives Going forward, SP Services will continue to study ways to further improve its customer services and operational efficiency, while managing rising business costs. In FY 07/08, it provided consultancy and training services to utility companies in China and the Gulf region. In the year ahead, SP Services will continue to provide advisory services to companies looking to improve their customer service management. SP ANNUAL REPORT 2007 41 operations review SP GLOBAL SOLUTIONS POWERING PERFORMANCE Celebrating a great relationship - SP PowerGrid (right) provides consultancy and training services to Beijing Power Corporation (left) SP ANNUAL REPORT 2007 42 SP Global Solutions is providing many city utility companies with consultancy and training services that leverage on SP’s expertise in excellent network management. These span from regulatory and technical solutions in network planning, development, maintenance and asset management to condition monitoring and customer management systems. Upgrading Energy Infrastructure As the economies in the Asia Pacific grow, and demand for power increases, more cities in the region are seeking to upgrade their utility infrastructure and energy efficiency. Interest in SP Global Solutions’ services is strong as international benchmark indicators rate SP’s electricity network performance as one of the world’s best. Its outstanding infrastructure underpins the thriving Singapore economy and SP excels in meeting the exacting power quality needs of high tech industries. SP’s engineers in Singapore and Australia have excellent track records in designing robust electricity and gas networks to support the energy needs of rapidly growing cities. These range from underground cables and pipes in crowded cities, to overhead cables over large areas, and undersea cables and pipes. As both owner and operator of energy delivery networks, SP has the experience to provide cost-effective and pragmatic solutions. In FY 07/08, SP Global Solutions provided consultancy services to utility companies in China, the Gulf region and Southeast Asia, to upgrade their energy infrastructure and expand capacity to support their economic growth. Engineers from Qatar, Shanghai and Beijing went through intensive training stints at SP’s facilities in Singapore. Broader Scope Of Services Going forward, SP Global Solutions will explore consultancy opportunities in India, the Gulf region and ASEAN countries. It will also broaden its scope to provide a complete range of town master planning and utility network management services, working closely with supply partners. As SP Global Solutions engages utility companies in the region, it will also seek collaborative opportunities to participate in new markets, beyond training and consultancy services. SINGAPORE DISTRICT COOLING POISED FOR STRONG GROWTH Marina Bay today (left) and in 2010 (right). District cooling is becoming an enabling infrastructure at Marina Bay Singapore District Cooling, a SP joint venture company, produces chilled water for the air-conditioning of commercial buildings. As a new utility service, district cooling is more energy efficient and eliminates the need for in-house chillers. This frees up valuable commercial space and reduces building costs. Just in its second year of commercial operations, Singapore District Cooling has exceeded its performance targets and surpassed regulatory requirements in providing a constant supply of chilled water at consistent temperatures roundthe-clock. production capacity. This includes developing a second district cooling plant within the Integrated Resort site which will be operational by 2010. With its strong value proposition, Singapore District Cooling is poised to benefit from district cooling’s becoming the new essential service in the downtown. Besides meeting the most demanding air-conditioning needs of modern commercial buildings, district cooling’s higher energy efficiency also contributes to environmental protection. In addition to supplying One Raffles Quay with chilled water, the company will also be serving the Integrated Resort, Marina Bay Financial Centre and other commercial developments in the new downtown once they are completed. The service will also be extended to new developments in the Collyer Quay financial district in response to demand. New Investments To meet the projected robust demand, Singapore District Cooling is investing over S$110 million in the next three years to extend the chilled water piping network and expand The district cooling system eliminates the need for in-house chiller plants in buildings SP ANNUAL REPORT 2007 43 operations review SP ANNUAL REPORT 2007 44 AUSTRALIA OPERATIONS SP ANNUAL REPORT 2007 45 operations review STRONGER BUSINESS MODEL In FY 07/08, SP significantly transformed its business in Australia with the acquisition of Alinta Ltd in a consortium with Babcock and Brown International Pty Ltd. Through the acquisition, SP acquired most of Alinta’s assets in the eastern states of Australia. These assets are held under SP’s subsidiary, SPI (Australia) Assets. The new investment adds to SP’s already diversified portfolio of assets across the energy value chain, anchored mainly in the stable and regulated wires and pipes businesses. Prior to the acquisition, SP already had presence in Australia through SP AusNet, its 51 per cent owned subsidiary. SP AusNet’s electricity transmission and distribution network, and its gas distribution assets, deliver a full range of energy related products and services to industrial and domestic customers in Victoria. The Australian division of SP is today one of the largest energy infrastructure groups in the country, with operations spanning regulated, contracted and non-regulated businesses across Victoria, Queensland and New South Wales. SPI (Australia) Assets’ strong portfolio of asset management work for third parties and expanding market share in asset services will underpin the Group’s business growth going forward. With its substantially enlarged skills base, scale and extensive experience in operating quality assets, SP is well positioned to participate in new energy infrastructure developments, and to support and contribute to economic growth in Australia. SP’s Assets In Australia Gas Transmission Pipeline Natural Gas Distribution Network Electricity Distribution Network Electricity Transmission Network SP ANNUAL REPORT 2007 Melbourne Queensland Gas Pipeline Roma Rockhampton Gladstone Fairview Wallumbilla Brisbane Newcastle NSW Gas Distribution Sydney Canberra Eastern Gas Pipeline 46 Victorian Electricity and Gas Distribution Networks VicHub Interconnect SP AUSNET ORGANIC GROWTH Electricity transmission testing in Altona SP AusNet's business comprises essential electricity transmission and electricity and gas distribution infrastructure across Victoria and about 90 per cent of its revenue comes from operating these regulated assets. Electricity Transmission SP AusNet’s electricity transmission network comprises over 6,500 km of transmission lines that carry electricity from power stations to electricity distributors and large customers in Victoria. Electricity distribution line work underway in Lilydale The network is centrally located among the five eastern states of Australia that form the National Electricity Market and provides key links between the electricity transmission networks of South Australia, New South Wales and Tasmania. In FY 07/08, the electricity transmission network contributed A$434 million in regulated revenue to SP AusNet’s financial performance and transmitted 52,104 GWh of electricity. SP AusNet invested A$142 million to refurbish and increase capacity at several key terminal stations. SP ANNUAL REPORT 2007 47 operations review SP AUSNET MANAGEMENT MR NINO FICCA Managing Director MR GEOFF NICHOLSON Chief Financial Officer & Company Secretary MR PAUL ADAMS General Manager (Network Services) MR NORM DREW General Manager (Network Development) MR CHARLES POPPLE General Manager (Regulatory & Business Strategy) MR ADRIAN HILL General Manager (Corporate Development & Investor Relations) MR PETER MERRITT General Manager (Business Systems & Services) MR JOHN AZARIS General Manager (Human Resource & Communications) SP ANNUAL REPORT 2007 48 Working at the Altona Terminal Station Taking a call at the Network Operations Centre As part of its focus on delivering a safe and reliable energy supply, SP AusNet continually upgrades its electricity network. During the year, SP AusNet completed the refurbishment of nine electricity transmission stations. The programme, which began in 2004, included the terminal stations at Malvern, Terang, Horsham, Ballarat, Redcliffs, Mt Beauty, Shepparton, Brunswick and Bendigo. The installation of additional 500/220kV transformers at Rowville and Moorabool terminal stations is proceeding ahead of schedule. SP AusNet has also committed another A$40 million to upgrade the South Morang terminal station to meet growing demand in the Victorian northern corridor. The area is expected to become one of the fastest growing regions in Australia over the next three years. Electricity Distribution The distribution network carries electricity from the transmission network to connected electricity customers in eastern metropolitan Melbourne and eastern Victoria. The network is over 46,000 km long, spans 80,000 sq km and services about 600,000 customers. In FY 07/08, the electricity distribution network contributed A$464 million in regulated revenue to SP AusNet’s financial performance and distributed 7,543 GWh of electricity. SP AusNet invested A$185 million to improve network performance and connect 9,500 new customers. To further meet growing energy demand, SP AusNet commissioned a A$16 million upgrade to the Lang Lang Zone Sub-Station and a 66kV powerline from Pakenham South to Lang Lang. Gas Distribution SP AusNet’s 9,408 km distribution pipelines carry natural gas from the transmission network to over 537,000 customers across 60,000 sq km in central and western Victoria. It also owns 183 km of gas transmission pipelines. In FY 07/08, the gas distribution network contributed A$168 million revenue and distributed 70.3 PJ of gas. SP AusNet invested A$75 million to expand the network and connect about 14,000 new customers. SP ANNUAL REPORT 2007 49 operations review SP AUSNET Installing the gas distribution network in western Victoria Warragul workers on an electricity distribution job Upgrades And Extensions As the Victorian community expands, so does SP AusNet’s gas distribution network. SP AusNet has just completed the largest gas extension project in Victoria since the 1970s. The A$54 million Natural Gas Extension Programme took three years to complete and provides natural gas to 12 regional towns in Western Victoria. As part of the project, SP AusNet installed 350 km of gas mains which will form the backbone infrastructure to provide Victoria’s western corridor with reliable and efficient energy supply. In FY 07/08, Technical Services increased its external revenue by more than 25 per cent. The growth has been achieved through securing several new contracts for condition monitoring and diagnostic testing with both Australian and international energy companies. The Year Ahead SP AusNet will continue to invest in its networks, with an estimated A$2.7 billion of capital expenditure over the next five years. This expenditure will enable the business to upgrade capacity, meet growing customer demand and continue to provide a safer operating environment. SP ANNUAL REPORT 2007 50 Services Data and Measurement Solutions (DMS), one of SP AusNet’s service-based businesses, enjoyed more than 60 per cent increase in external revenues in FY 07/08. It also secured a large contract with City West Water. DMS, through SP AusNet, is a key participant in the Victorian Government’s initiative to roll out ‘Advanced Metering Infrastructure’. SP AusNet’s Technical Services business markets condition monitoring, chemical testing, energy metering and electrical calibration services to the energy industry throughout Australia and abroad. The expenditure will also be used to improve the underlying performance of the networks, with particular emphasis on improving reliability on the electricity distribution network. Expansion and commercialisation of niche services including metering, technical services and the provision of telecommunication assets will also contribute to future revenue growth for the business. SPI (AUSTRALIA) ASSETS PREPARING FOR GROWTH The Eastern Gas Pipeline transports natural gas over 700 km, from Victoria to major commercial clients in New South Wales In FY 07/08, SPI (Australia) Assets made significant investments to expand its electricity and gas infrastructure to prepare for anticipated demand growth, and ensure network reliability. It also achieved several firsts in innovative projects and won major new contracts. New South Wales Gas Network In New South Wales, it invested almost A$46 million in extensions to the gas distribution network, the completion of the Sydney Primary Loop and equipment upgrades. The Sydney Primary Loop was officially commissioned in Dec 07. SPI (Australia) Assets had constructed 30 km of new gas pipelines through suburban Sydney over the last three years. The project ensures the continuing supply of gas to over 400,000 homes and businesses and capacity to meet demand forecast over the next 25 years. Gas Transmission Pipelines Several major transmission construction projects worth A$152 million were initiated to increase gas supply capacity and meet projected demand forecasts. At the Eastern Gas Pipeline, construction is progressing on a mid-line compressor station which will initially boost pipeline capacity by 15 per cent. Construction has also begun on an extension to the Queensland Gas Pipeline to meet customers’ increased gas needs. SP ANNUAL REPORT 2007 51 operations review SPI (AUSTRALIA) ASSETS MANAGEMENT MR PETER MAGARRY Chief Executive Officer MR IAN WELLS Chief Financial Officer MR DON PLOWMAN Chief Operations Officer MS LINDA DAWSON Executive General Manager (Human Resource) MR DAVID CLERK Executive General Manager (Business Strategy) MR SHAUN REARDON Executive General Manager (Energy Investments) MS CATHY BIBBY Chief Information Officer MS YASMIN BROUGHTON General Counsel & Company Secretary SP ANNUAL REPORT 2007 52 SPI (Australia) Assets operates major electricity distribution assets in Melbourne and southeast of the city Fixing a powerline overlooking Port Phillip Bay, Mornington Peninsula Victorian Electricity Network In Victoria, two new zone substations were commissioned at Coolaroo and Sydenham, to accommodate new housing and business developments. A second transformer at Braybrook zone substation was also commissioned to reinforce supply in the western area of the electricity network. Innovative Firsts In the Rosehill Recycled Water Scheme, an Australian first, SPI (Australia) Assets has teamed up with various partners to convert isolated gas pipelines to supply recycled water for industrial use and irrigation. The project could save Sydney residents 4.3 billion litres of drinking water a year. SPI (Australia) Assets also won a contract for the supply and storage of natural gas from its Sydney-Newcastle Gas Pipeline to Delta Electricity’s Colongra gas fired power station in New South Wales. It will own and operate the nine km gas pipeline and compressor station connecting the power plant. The high pressure pipeline and infrastructure will provide storage capacity to ensure Delta has enough gas to meet peak power demand. The Year Ahead SPI (Australia) Assets will be pursuing over A$600 million of potential contracts for asset services in the year ahead. Backed by established capabilities and resources, and an excellent track record in Victoria, New South Wales and Queensland, it is well positioned to be the preferred asset services provider to the major utility companies. SP ANNUAL REPORT 2007 53 AWARDS & ACCOLADES SP ANNUAL REPORT 2007 54 Country Deals of the Year 2007 – Singapore • Singapore Power Group by Asiamoney Asian Awards 2007 for Best Deal Asian Awards 2007 for Most Innovative Deal / Best M&A deal • Singapore Power Group by The Asset Singapore Quality Class Certification • SP Services by SPRING Singapore, 2006 to present Business Continuity Management Certification • PowerGas by SPRING Singapore, FY 04/05 to FY 07/08 ISO 9001:2000 Certification for Quality Management System • SP PowerGrid (Distribution Control & Customer Services Section) by Certification International, FY 06/07 to present • SP PowerGrid (Network Development) by Certification International, FY 02/03 to present • SP PowerGrid (Network Management) by Certification International, FY 02/03 to present • SP Services by BSI Management System, FY 04/05 to present • PowerGas by SGS International Certification Services, FY 03/04 to present ISO/IEC 17025 for Calibration and Measurement of Meters • PowerGas by Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme, 2005 to present People Developer Standard by SPRING Singapore • Singapore Power Group, 2000 to present • PowerGas, 2003 to 2007 • SP PowerGrid, 2005 to present • SP Services, 2005 to present Singapore H.E.A.L.T.H. (Helping Employees Achieve Life- Time Health) Award, Gold • Singapore Power Group by Health Promotion Board, 2004 to 2007 Work-Life Achiever Award • Singapore Power Group by Ministry of Manpower, 2006 to 2007 Minister for Defence Total Defence Award • Singapore Power Group by Ministry of Defence, 2005 to 2010 Home Team NS Awards for Employers (Special Award) • Singapore Power Group by Ministry of Home Affairs, 2007 Finalist, Business Achievement Award • SP AusNet, by Equal Employment for Women in the Workforce Agency (EOWA), 2007 Finalist, WorkSafe, Victoria Award • SP AusNet, 2007 Sustainability Victoria WasteWise Bronze Accreditation for Southbank and major regional offices • SP AusNet, 2007 Award for Excellence, Energy and Resource • SPI (Australia) Assets Mallaty Creek Project by Association of Australia Consulting Engineers, 2007 Engineering Excellence Award for Engineering Innovation • SPI (Australia) Assets Mallaty Creek Project by Institute of Engineers Australia, 2007 corporate FINANCE & STRATEGIC INVESTMENTS Value Creation During the year, we continued to create value through the divestment of our remaining non-core assets. The sale of SP Building at 111 Somerset Road was completed in Feb 08 and realised a gain of S$453 million. In FY 07/08, we completed our divestment of SPI Seosan in South Korea and received the final sale proceeds in Sep 07. SP also divested our 25 per cent stake in Everpower IPP in Taiwan, our last non-core generation asset. The disposals sharpen SP’s focus on our core businesses of electricity and gas transmission and distribution. SP clinched the Asiamoney Country Deals of the Year award and two The Asset Asian Awards for the Alinta deal Strategic Investment Following SP’s joint acquisition with Babcock and Brown of Alinta Assets, we now own two major investments in Australia – 51 per cent stake in SP AusNet and wholly owned SPI (Australia) Assets Pty Ltd. Expertise and knowledge sharing are in progress at the two businesses to maximise synergies and leverage on their competitive strengths and capabilities for mutual benefit. The A$13.8 billion Alinta transaction was the largest infrastructure acquisition in Australia, with SP’s share at A$8.3 billion (S$10.6 billion). SP has received several awards for the acquisition, including the • Asiamoney Country Deals of the Year 2007 – Singapore Award • The Asset Asian Awards 2007 for Best Deal • The Asset Asian Awards 2007 for Most Innovative Deal / Best M&A Deal. Financing SPI (Australia) Assets Pty Ltd secured a A$6.2 billion bridge facility from a consortium of banks in Aug 07 to fund the acquisition of Alinta Assets. The subsidiary is in the process of re-financing the bridge facility with longer tenure debt. The financial strength of the Group has put it in good stead to access the regional debt markets efficiently. In Feb 08, SP AusNet secured A$1.55 billion of syndicated bank debt facility to refinance existing bank debt. Capital Management The Group is committed to an optimal capital structure and to maintaining its strong credit ratings. SP has one of the best credit ratings among utility companies in Asia. It is currently rated AA- by Standard & Poor’s and Aa3 by Moody’s Investors Service. SP ANNUAL REPORT 2007 55 OPERATIONAL EXCELLENCE HUMAN RESOURCE POWERING OUR PEOPLE Strengthening the SP team spirit through a core teamwork programme of fun and challenging activities We continue to expand our talent pool through our scholarship programme SP’s industry leading performance is underpinned by its highly committed and energetic workforce. This is supported by an open and caring environment that encourages staff development and work-life harmony. With 6,400 staff in Singapore and Australia, enhancing our employees’ skills and knowledge are key to strengthening our core competencies and maintaining our exceptional performance. Strategic recruitment and succession planning continued to ensure we have the best talent in the right places to maintain our deep bench strength. To accelerate learning, SP uses blended learning, which combines classroom, on-the-job and e-learning, mentoring, simulations and collaboration. E-learning, such as eCourses for technicians on restoring power supply, is widely used to support business operations. SP’s pool of undergraduate scholars increased to 17 with the award of five scholarships in FY 07/08. Upon graduation, the scholars will begin a two-year programme to acquire operational and management experience through structured job rotations across the subsidiaries and functions. Their holistic training will also include attending technical, management and general development courses. SP ANNUAL REPORT 2007 Growing Our Human Talent Throughout the organisation, SP invests in continuous staff training to hone our workforce expertise at all levels. During the year in review, each staff completed 48.7 training hours. From FY 07/08, employees pursuing part-time courses received financial assistance under the new personal development subsidy scheme. This supplements the Total Learning Plan where courses are fully sponsored by the company. 56 SP AusNet MD Nino Ficca (third from left) with Apprentice of the Year award recipients In Australia, SP AusNet recruited 35 trainees and apprentices for the electrical and gas network installation, maintenance and protection divisions. The 2007 intake also saw SP AusNet’s first female apprentice. SP AusNet co-funded bursaries for 13 engineering students and also continued its Skilling For The Future programme for senior high school students. SP AusNet was the main sponsor for the Victorian Energy Education and Training Programme, which promotes careers in the energy sector by offering students training in the energy industry. During the financial year, SPI (Australia) Assets’ Graduate Development Programme drew 59 engineering, finance and information systems graduates. To give staff international exposure and professional development opportunities, 11 SP and three SP AusNet staff received overseas postings ranging from three months to two years. Such attachments also facilitate the transfer of technical expertise and knowledge across countries. Motivating Superior Performance Our performance management system nurtures a culture of performance with a fair and robust reward system. Our staff work towards key performance indicators, and achievement of these targets determine their incentive payments. The exceptional achievements of individuals or teams are recognised and celebrated by the entire organisation at forums such as the Management Annual Plan. The highest accolade for employees is the Appreciation for Commitment and Excellence Award, which honours staff with excellent performance. In addition, SP PowerGrid and SP Services staff who provide outstanding customer service were also recognised and rewarded. A Caring Employer An employee engagement survey, conducted in FY 07/08, reached out to staff to understand their views on how to ensure working with the company is meaningful and work life is satisfying. SP ANNUAL REPORT 2007 57 OPERATIONAL EXCELLENCE The successful partnership between SP management and UPAGE representatives grew deeper in Malacca SP ANNUAL REPORT 2007 58 SP’s Quality Life Programme today offers employees a host of sporting activities and advice on how to better manage work-life situations. In FY 07/08, new initiatives to engage staff included: • A HR Outreach Programme for staff to interact more easily with the HR team • An online Compliments Bank so staff can ‘publicly’ recognise colleagues who have gone the extra mile to help SP teams produce exceptional service • A one-day attachment scheme that allows staff to learn more about the work of colleagues in other subsidiaries or functions. To foster the SP team spirit, a core programme stressing teamwork through fun and challenging activities was organised for all staff. In Australia, SP AusNet formed the Diversity Initiatives Group to attract women into the engineering industry through strategic presence at schools and trade fairs, sponsorship of university programmes and creating a more conducive work environment for women. Two SP AusNet female staff were given engineering scholarships as part of the programme. SPI (Australia) Assets’ Learning and Organisation development team conducted over 100 workshops to help 1,500 employees adapt to change in the workplace. It also launched a ‘Leap into Life’ campaign to promote health and well-being at work and at home. Strong Management-Union Partnership SP continued to nurture its successful partnership with the Union of Power and Gas Employees (UPAGE) through open communication and mutual trust. In Oct 07, a Union-Management Seminar in Malacca enabled both parties to discuss employee and business issues extensively. The strong rapport facilitated the signing of a new Collective Agreement in Jun 07 featuring a better link between individual performance and rewards. SP believes a strong working relationship between management and UPAGE is key to sustaining its business competitiveness and positioning as an employer of choice. INFORMATION SYSTEMS EMPOWERING OPERATIONS The bulk processing project has helped IS staff ensure service quality and reliability to the various business units SP invests in Information Technology to automate key processes, empower the workforce and improve productivity. IT programs are closely aligned to business unit goals to ensure efficient execution of the business strategy. Common shared systems and infrastructure across the Group drive greater synergies. Our information systems infrastructure supports millions of transactions monthly, and is key to delivering superior customer service and operational efficiency. Automating Bulk Processes The Information Systems Data Centre, which operates on a 24-hour day, seven days a week, executes about 6,000 bulk processing jobs every night spanning different computing platforms. In Dec 07, work began on automating the scheduling and monitoring of such jobs. The first phase involving automating SP Services’ invoicing for contestable commercial customers and the entire Human Resource Management system was successfully implemented in Mar 08. Phase Two is progressing well and will automate various finance functions as well as SP Services’ customer management and billing functions for over a million non-contestable customers. The project has improved job processing efficiency and gives alerts of potential delays so that prompt action can be taken. It has also enabled the IS department to increase service reliability levels to the various business units. Work is in progress on upgrading the Group’s Financial and Logistics Information System. When completed in the last quarter of 2008, the project will provide more comprehensive management reporting to enable speedier decision making. In FY 07/08, SP’s corporate network achieved zero virus infection and internet intrusion. On-line systems availability and network up-time exceeded the targeted 99.8 per cent. Supporting The Gas Market IS has jointly developed a web-based IT system called the Gas Transportation System Solution (GTSS) to support the de-regulated market operations and facilitate trading of natural gas according to the business rules of the Gas Network Code. The system has been tested with PowerGas, and is now being piloted with the participants in the gas industry. The system implementation and opening of the gas market is scheduled for third quarter 2008. Post implementation, the application and technical support will be provided by the IS team. SP ANNUAL REPORT 2007 59 OPERATIONAL EXCELLENCE RISK MANAGEMENT OWNERSHIP AND ACCOUNTABILITY SP’s Board of Directors, Board Risk Management Committee and Management are committed to a proactive and structured approach to risk management as an integral part of the day-to-day activities of the Group at all levels within the organisation. This is to preserve and enhance business delivery, ensure compliance with regulatory obligations, protect the Group’s assets and safeguard the interest of various stakeholders such as employees, company and community. The Group’s guiding principle is that the responsibility for risk management rests with all employees in their respective areas of work and the roles and responsibilities on escalation and communication of risks are to be clearly defined. In addition, SP adopts openness and honesty in the reporti
Terms of Usehttps://www.spgroup.com.sg/terms-of-use
Terms of Use Understand the terms of your access of this website and/or use of any online services. Terms & Conditions of Use Thank you for visiting the website of the Singapore Power Group (the “Website”). PLEASE READ THESE TERMS AND CONDITIONS OF USE (“TERMS AND CONDITIONS”) CAREFULLY. BY ACCESSING THIS WEBSITE AND/OR USING THE ONLINE SERVICES, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT ANY OF THESE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY DISCONTINUE YOUR ACCESS OF THIS WEBSITE AND/OR USE OF THE ONLINE SERVICES. Copyright and Trademark Notices Except as otherwise expressly stated herein, the copyright and all other intellectual property in the contents of this Website (including, but not limited to, all design, text, sound recordings, images or links) are the property of Singapore Power Limited and/or its subsidiaries and/or their respective subsidiaries (together the "SP Group"). 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Access to other websites / hyperlinks For your convenience, this Website contains hyperlinks to websites which are owned, operated or maintained by third parties. Such linked websites are not under the control of the SP Group and the SP Group is not responsible for the contents of those websites and shall not be liable for any damages or loss arising from access to those websites. Furthermore, the hyperlinks provided in this website shall not be construed as an endorsement or verification of such linked websites or the contents therein by the SP Group. Use of the hyperlinks and access to such websites are entirely at your own risk. In no circumstances shall the SP Group be considered to be associated or affiliated with any trade or service marks, logos, insignia or other devices used or appearing on websites to which this Website is linked. Indemnity You hereby agree to indemnify and hold the SP Group harmless against all damages, losses, expenses and costs (including legal costs) suffered or incurred by the SP Group in connection with or arising from: (a) your access to this Website and/or the use of the online services; (b) any other party’s access of this Website and/or use of the online services using your user id and/or login password; (c) your breach of any of these Terms and Conditions; and/or (d) any other party’s breach of these Terms and Conditions where such party was able to access this Website and/or use the online services by using your user id and/or login password. Privacy Policy Your privacy is important to the SP Group. We are committed to maintaining the confidentiality of the personal information that you give us through this Website and/or by accessing and using our online services. 1. We collect personal information from you for the purposes of providing you with and improving the SP Group’s services. We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Website to resolve disputes and troubleshoot problems. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple user ids or aliases, if any. 2. Only authorised staff will have access to your personal information 3. To serve you well, we may from time to time work with other organisations including SP Group’s affiliates to offer other products and services to you. 4. You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze website usage, improve our content, product offerings and services, and customize our website's content, layout, and services. This may include using your information to contact you and deliver information to you that is targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings and communications relevant to your use of the Website. 5. Like most websites, we may use cookies to "remember" information about your preferences. You can set up your web browser to accept or reject cookies. 6. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. 7. We use industry standard practices to safeguard the confidentiality of your personal identifiable information. The SP Group treats data as an asset that must be protected against loss and unauthorized access. 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With respect to the collection, use and disclosure of your personal data, the SP Group has prepared the SP Group Personal Data Protection Policy which explains what personal data the SP Group collects and the purposes for which your personal data will be collected, used and disclosed by the SP Group. The SP Group Personal Data Protection Policy, which shall be deemed incorporated into these Terms and Conditions, is available here. In the event of any inconsistency between the terms set out in these Terms and Conditions and the SP Group Personal Data Protection Policy and in so far as it relates to the collection, use and disclosure of personal data, the terms set out in the SP Group Personal Data Protection Policy shall prevail. If you have any questions, comments or requests for information regarding your personal data, please contact our SP Data Protection Office at: SP Data Protection Office SP Group  2 Kallang Sector   Singapore 349277 Email: dpo@spgroup.com.sg Amendments to these Terms and Conditions The SP Group reserves the right to amend these Terms and Conditions from time to time without prior notice to you. Should there be any amendments, the revised terms and conditions will be posted on this Website. By continuing to use this Website after such changes have been made, you acknowledge and agree you have read, understood and accept the changes.
Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID=
18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next to Telok Ayer MRT station and within walking distance from Chinatown and Raffles Place MRT stations. Please refer to Annex A for details. 3. The last day of operation for our Customer Service Centre at TripleOne Somerset is Saturday 21 March 2015. 4. For customers’ convenience, we have two other Customer Service Centres located at Toa Payoh and Woodlands. Please refer to Annex B for the location of our Customer Service Centres. 5. Customers may also carry out their utility transactions via the following channels: � Self-service kiosks located at all Customer Service Centres; � SP Services’ customer service hotline at 1800 222 2333; � SP Services’ website at www.spservices.com.sg; and � SP Services mobile app (download from iTunes or Google Play Store). _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg 1 SP SERVICES’ CUSTOMER SERVICE CENTRE AT 8 CROSS STREET Annex A Directions via MRT: Directly beside Telok Ayer MRT station via Exit C Approximately 6mins walk from Raffles Place MRT station via Exit F Approximately 8mins walk from Chinatown MRT station via Exit E Directions via bus: Bus stop opposite PWC Building: Bus 186 and 970 2 Annex B List of SP SERVICES’ CUSTOMER SERVICE CENTRES Address Opening Hours Hotline 8 Cross Street #02-01 to 03 PWC Building Singapore 048424 480 Lorong 6 Toa Payoh #02-08 HDB Hub Singapore 310480 900 South Woodlands Drive #03-07 Woodlands Civic Centre Singapore 730900 Mon to Fri: 8.30am to 6pm Sat: 8.30am to 1pm Closed on Sundays and Public Holidays 1800 222 2333 Mon to Fri: 8.30am to 5pm Sat: 8.30am to 1pm Closed on Sundays and Public Holidays 3
Corporate Profilehttps://www.spgroup.com.sg/about-us/corporate-profile
About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Review Corporate Profile SP Group is committed to delivering reliable and efficient energy utilities services to our customers and enabling a low carbon, smart energy future with our sustainable solutions. SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China, Vietnam and Thailand. As Singapore's national grid operator, about 1.6 million industrial, commercial, and residential customers benefit from its world-class transmission, distribution, and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of renewable and sustainable energy solutions including solar energy solutions, microgrids, cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. Our Mission & Values Our Mission We provide reliable and efficient utility services to enhance the economy and the quality of life. Commitment We commit to creating value for our customers, our people, and our shareholders. We uphold the highest standards of service and performance. Integrity We act with honesty. We practice the highest ethical standards. Passion We take pride and ownership in what we do. Teamwork We support, respect and trust each other. We continually learn. and share ideas and knowledge. Group Business Singapore SP PowerAssets SP PowerGrid SP PowerInterconnect SP Digital SP Mobility SP Group Treasury Power Gas SP Services SP Sustainable Energy Solutions Singapore District Cooling SP Energy Services Singapore Institute of Power and Gas International SP Chongqing SP Shanghai SP Guangzhou SP Chengdu SP Vietnam SP Thailand SGSP (Australia Assets 40%)