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Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=innovation Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-unveils-blockchain-powered-renewable-energy-certificates-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Unveils Blockchain-Powered Renewable Energy Certificates Marketplace INNOVATION SP Group presented one of the world’s first blockchain powered marketplace platform that will promote the transaction of renewable energy certificates Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-blockchain-powered-rec-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Blockchain-Powered Rec Marketplace INNOVATION SP Group launched the world’s first blockchain-powered renewable energy certificate (REC) marketplace . SP’s blockchain marketplace enables the trading of REC – for renewable Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-index-for-smart-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help utilities measure and advance in key dimensions of grid development. Using publicly available data, SP applied the framework on 45 Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/next-generation-solutions-for-your-future-needs SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Next-Generation Solutions for Your Future Needs INNOVATION Today, cutting-edge energy solutions are closer to you than ever before, and within the reach of everyone in the community. In the heartlands, SP’s digital energy-saving solution Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/driving-innovation-from-within SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Driving Innovation From Within INNOVATION We are powering transformation with talent in our organisation. SP’s Digital Technology team is swiftly building and deploying digital solutions such as the SP Utilities app and the energy-saving Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/helping-corporates-achieve-their-green-targets SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Helping Corporates Achieve Their Green Targets INNOVATION Ms May Liew, Head of Sustainability & Open Innovation, SP Group (seated, left) and Mr Jared Braslawsky, Secretary General of the I-REC Standard Foundation (seated, right), signed Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/using-get--to-help-mercatus-digitally-manage-their-tenant-utilities SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Using GET™ to help Mercatus digitally manage their tenant utilities INNOVATION Dashboard view of GET™ TenantCare, which provides Mercatus with insights on utility usage data. SP Group (SP) is partnering Mercatus Co-operative Limited Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/developing-the-digital-core-of-sustainable-energy-solutions SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Developing the digital core of sustainable energy solutions INNOVATION Ibrahim Ghouth Wu, Infrastructure and Platforms Lead at SP Digital. Ibrahim first started as a Senior Systems Engineer in IT Operations, ensuring that servers Category: Innovation 1 2 3 4 5 ..... 19 [20191029] The Business Times - Powering Singapore for the futurehttps://www.spgroup.com.sg/dam/jcr:b54cd553-54c8-4a3c-bd40-974dbb2db5e2 As Singapore continues to strike a balance between providing reliable supply and cost to consumers, it is modernising its grid and exploring opportunities that can be pursued in renewables, data analytics, control and consumer empowerment. This is key to addressing climate change. BT FILE PHOTO Powering Singapore for the future Advances in digital technologies will usher in the use of smart meters within a Smart Grid, communications networks and data management systems. BY SUBODH MHAISALKAR AND AMIT PATHARE CLIMATE change – a key topic during the Singapore International Energy Week – is the existential threat today. The drumbeats are getting louder, and the world is beginning to listen. On the other hand, with improving living standards, growth in global energy demand is seen as inevitable. These seemingly contradictory priorities of growth and reducing environmental impact are prompting governments and corporations to consider the challenges and opportunities presented by green growth where economic expansion is decoupled from energy usage. A large proportion of the global strategy for reduction in emissions intensity will rely on electrification and deployment of renewable energy. The world’s primary energy supply continues to rely on fossil fuels like coal, gas and oil. Renewables contribute only around a quarter of the energy mix, even though their share is growing. Driven by falling costs of solar cells and wind energy (88 per cent and 54 per cent reduction respectively from 2010 to 2019), investments in renewables capacity continue to outstrip those in new capacity of fossil fuel-based power generation. Battery costs have similarly fallen 86 per cent from 2010 to 2019, making electric vehicles progressively cheaper and easier to provide back-up for solar cells for when the sun doesn’t shine. Energy demand delivered by electricity (for example, transportation, cooking, cooling) will double from 19 per cent in 2017 to 40 per cent in 2050. This shift to renewables and electrification will require a fresh look at the power sector. The current “power grid”, designed in the late 19th century, is uni-directional where energy flows from central power plants to the customers. In Singapore, power-generation companies produce electricity which is transported to customers via the power grid owned and operated by SP Group. Integrating renewables and catering for large variable loads (such as charging of electric cars and buses) have created the need for the advent of the “Smart Grid”. THE SMART GRID Recent years have seen numerous advances in digital technologies. These advances include smart meters, communications networks and data management systems that enable two-way communication between utilities and customers. Better monitoring and control have enhanced both energy efficiency and reliability. The Smart Grid is thus an electricity network that enables integration of renewables and uses smart technologies to better serve consumers. SP Group’s Smart Grid Index 2019 compares 75 utilities from 35 countries. US and European utilities were ranked higher than many Asian utilities. This could be attributed to the US/European utilities’ continued focus on green energy adoption. Singapore was ranked 33rd (score of 66 per cent), while utilities from the Asean countries were ranked between the 50s and 60s with scores in the range of 45-50 per cent. Asia-Pacific utilities have also made significant improvements in Distributed Energy Resources, security and customer empowerment and satisfaction. US/European utilities fare better in areas including monitoring and control, data analytics, renewables integration, green energy, security as well as consumer empowerment. By one indicator – the System Average Interruption Duration Index which measures the average duration of interruption in power supply, indicated in minutes per customer – Singapore is the undisputed world leader. The Republic’s grid performance, measured in terms of both the frequency and duration of grid outages, is far better than that of even the other cities in the top 10 – including Tokyo, Frankfurt, London, Taipei and Hong Kong. Singapore’s high performance may be explained by our urban, high-density networks, continuous investments in advanced technological solutions, and the use of underground cables instead of overhead lines that are vulnerable to natural disasters. Singapore’s approach towards Smart Grids prioritises sustainable growth, energy security and affordability. The grid charges in Singapore for the average consumer are among the lowest in the world. Some consumers may be willing to pay more for fewer outages, but it is neither feasible to charge different prices according to the quality of electricity supply nor socially possible to impose high charges on everyone. As Singapore continues to strike a balance between providing reliable supply and cost to consumers, it is modernising its grid and exploring opportunities that can be pursued in renewables, data analytics, control and consumer empowerment. THE SMART GRID OF TOMORROW Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. Levelling up, the Smart Grid of tomorrow is envisioned to be a technology leap that will usher in the Internet of Energy, with the capability to manage millions of connected devices at all levels of the grid. Replacing today’s analog power-line transformers with power electronics will allow bi-directional energy flows, enable intelligent and remote network management, and usher in the era of a fully digital power grid. The grid will also require an added buffer of storage and demand sinks and an array of power devices that will allow it to absorb massive swings in supply and demand and cater for intermittency of renewables. These hardware improvements will be optimised by a range of software solutions driven by stochastic algorithms that integrate supply and demand movements. We can think of it in terms of a new Artificial Intelligence “brain” for the grid that can: ■ absorb and structure the vast amounts of data being continually generated by a multitude of devices; ■ deploy platforms and protocols for these devices to “communicate” with each other; and ■ adapt, learn and evolve in order to keep improving grid efficiency without compromising on security. Transactive platforms could potentially use blockchain technology with embedded encryption for power transactions enabled by ultra-fast 5G telecommunications networks. As Singapore’s challenges are markedly different from America’s and Europe’s, we require a different approach. Feed-in-tariffs, microgrids, natural disasters and transmission over hundreds of kilometres are not top challenges to the Singapore power grid. Instead, Singapore has to deploy and integrate renewables into its power system. Although the architectures of future grids are still emerging, Singapore’s priorities include clean energy generation, energy efficiency and grid resilience. Initiatives to support these include power generation from natural gas and potentially hydrogen in the future, deployment of solar cells coupled with energy storage, building and industrial energy efficiency, and electrification of transport. The time for incremental efforts is gone. A groundbreaking shift in clean energy deployment, underpinned by the right supporting infrastructure for scaleup of these solutions, is the way. In keeping with the Smart Nation vision, the Smart Grid offers an unparalleled opportunity to leverage the full potential of electrification that enhances security, reliability and affordability. This is key to addressing climate change and delivering sustainable development for Singapore. ❚ The writers are from the Energy Research Institute (ERI), Nanyang Technological University (NTU) of Singapore. Subodh Mhaisalkar is associate vice-president and professor at the School of Materials Science and Engineering at NTU, and also executive director of the ERI. Amit Pathare is a senior scientist and programme director at ERI. Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries. The 23,000 sq ft site space is repurposed to be SP’s “Concept Lab”, and acts as a collaboration space for its open innovation team of 40 and co-development partners. At the Concept Lab, breakthrough ideas to solve energy challenges faced by SP and corporate customers are refined, tested and co-developed with experts from industry and academia. “We designed and built the part-lab, part-office space from scratch. We have a lab to test new concepts and technologies, and also an office space to see them at work,” explains Brandon Chia, who led the setting up of the lab in 2018. One of the major breakthroughs was a Hydrogen Energy System that powers the first zero-emission building in Southeast Asia. The system uses solar energy to extract hydrogen from water, safely stores the hydrogen and generates electricity when needed. A three-month pilot in 2019 by the team at Concept Lab and the Singapore Institute of Technology (SIT) tackled the perennial problem of staff at one section of an office feeling warm while those in another are wrapped up in sweaters. By using a combination of sensors and artificial intelligence, temperature uniformity was achieved at the SIT’s Dover campus. This microclimate control technology reduced energy usage by more than 30 per cent. Following its success, plans to potentially scale up this technology at the SIT’s campus in Punggol Digital District are underway. “Innovation isn’t simply about new technology, it is also about relooking the business model and figuring out how new ideas can be made commercially viable and sustainable,” he explained.  The SP scholar’s diverse experience since he first joined SP in 2002 helps him consider innovation from different angles. Brandon has held various positions in SP, ranging from operations, regulatory management and risk management to business development, mergers and acquisitions and technology development, in Singapore and Australia. This puts him in good stead for his newly minted role as Managing Director of Investments for SP’s international businesses. Brandon with team members and partners from SIT & 75F [1] at the Concept Lab. “Innovation isn’t simply about new technology, it’s also about relooking the business model and figuring out how new ideas can improve quality of life for customers, be sustainable and commercially viable,” he concluded. — 27 February 2020 [1] A building intelligence solutions provider. TAGS PEOPLE OF SPRELIABILITYCONCEPT LAB YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Searchhttps://www.spgroup.com.sg/search?tag=concept-lab systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees into sustainable energy applications in everyday life. Singapore Polytechnic students will develop Searchhttps://www.spgroup.com.sg/search?tag=energy-brain INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates -hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1 Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries. The 23,000 sq ft site space is repurposed to be SP’s “Concept Lab”, and acts as a collaboration space for its open innovation team of 40 and co-development partners. At the Concept Lab, breakthrough ideas to solve energy challenges faced by SP and corporate customers are refined, tested and co-developed with experts from industry and academia. “We designed and built the part-lab, part-office space from scratch. We have a lab to test new concepts and technologies, and also an office space to see them at work,” explains Brandon Chia, who led the setting up of the lab in 2018. One of the major breakthroughs was a Hydrogen Energy System that powers the first zero-emission building in Southeast Asia. The system uses solar energy to extract hydrogen from water, safely stores the hydrogen and generates electricity when needed. A three-month pilot in 2019 by the team at Concept Lab and the Singapore Institute of Technology (SIT) tackled the perennial problem of staff at one section of an office feeling warm while those in another are wrapped up in sweaters. By using a combination of sensors and artificial intelligence, temperature uniformity was achieved at the SIT’s Dover campus. This microclimate control technology reduced energy usage by more than 30 per cent. Following its success, plans to potentially scale up this technology at the SIT’s campus in Punggol Digital District are underway. “Innovation isn’t simply about new technology, it is also about relooking the business model and figuring out how new ideas can be made commercially viable and sustainable,” he explained.  The SP scholar’s diverse experience since he first joined SP in 2002 helps him consider innovation from different angles. Brandon has held various positions in SP, ranging from operations, regulatory management and risk management to business development, mergers and acquisitions and technology development, in Singapore and Australia. This puts him in good stead for his newly minted role as Managing Director of Investments for SP’s international businesses. Brandon with team members and partners from SIT & 75F [1] at the Concept Lab. “Innovation isn’t simply about new technology, it’s also about relooking the business model and figuring out how new ideas can improve quality of life for customers, be sustainable and commercially viable,” he concluded. — 27 February 2020 [1] A building intelligence solutions provider. TAGS PEOPLE OF SPRELIABILITYCONCEPT LAB YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Searchhttps://www.spgroup.com.sg/search?tag=concept-lab systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees into sustainable energy applications in everyday life. Singapore Polytechnic students will develop Searchhttps://www.spgroup.com.sg/search?tag=energy-brain INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates -hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1 Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries. The 23,000 sq ft site space is repurposed to be SP’s “Concept Lab”, and acts as a collaboration space for its open innovation team of 40 and co-development partners. At the Concept Lab, breakthrough ideas to solve energy challenges faced by SP and corporate customers are refined, tested and co-developed with experts from industry and academia. “We designed and built the part-lab, part-office space from scratch. We have a lab to test new concepts and technologies, and also an office space to see them at work,” explains Brandon Chia, who led the setting up of the lab in 2018. One of the major breakthroughs was a Hydrogen Energy System that powers the first zero-emission building in Southeast Asia. The system uses solar energy to extract hydrogen from water, safely stores the hydrogen and generates electricity when needed. A three-month pilot in 2019 by the team at Concept Lab and the Singapore Institute of Technology (SIT) tackled the perennial problem of staff at one section of an office feeling warm while those in another are wrapped up in sweaters. By using a combination of sensors and artificial intelligence, temperature uniformity was achieved at the SIT’s Dover campus. This microclimate control technology reduced energy usage by more than 30 per cent. Following its success, plans to potentially scale up this technology at the SIT’s campus in Punggol Digital District are underway. “Innovation isn’t simply about new technology, it is also about relooking the business model and figuring out how new ideas can be made commercially viable and sustainable,” he explained.  The SP scholar’s diverse experience since he first joined SP in 2002 helps him consider innovation from different angles. Brandon has held various positions in SP, ranging from operations, regulatory management and risk management to business development, mergers and acquisitions and technology development, in Singapore and Australia. This puts him in good stead for his newly minted role as Managing Director of Investments for SP’s international businesses. Brandon with team members and partners from SIT & 75F [1] at the Concept Lab. “Innovation isn’t simply about new technology, it’s also about relooking the business model and figuring out how new ideas can improve quality of life for customers, be sustainable and commercially viable,” he concluded. — 27 February 2020 [1] A building intelligence solutions provider. TAGS PEOPLE OF SPRELIABILITYCONCEPT LAB YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Searchhttps://www.spgroup.com.sg/search?tag=concept-lab systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation , Secretary General of the I-REC Standard Foundation (seated, right), signed Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic a hybrid solar cone that produce more than five times the energy than a conventional solar cell. The cone uses solar-concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Foundation (seated, right), signed Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1 Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries. The 23,000 sq ft site space is repurposed to be SP’s “Concept Lab”, and acts as a collaboration space for its open innovation team of 40 and co-development partners. At the Concept Lab, breakthrough ideas to solve energy challenges faced by SP and corporate customers are refined, tested and co-developed with experts from industry and academia. “We designed and built the part-lab, part-office space from scratch. We have a lab to test new concepts and technologies, and also an office space to see them at work,” explains Brandon Chia, who led the setting up of the lab in 2018. One of the major breakthroughs was a Hydrogen Energy System that powers the first zero-emission building in Southeast Asia. The system uses solar energy to extract hydrogen from water, safely stores the hydrogen and generates electricity when needed. A three-month pilot in 2019 by the team at Concept Lab and the Singapore Institute of Technology (SIT) tackled the perennial problem of staff at one section of an office feeling warm while those in another are wrapped up in sweaters. By using a combination of sensors and artificial intelligence, temperature uniformity was achieved at the SIT’s Dover campus. This microclimate control technology reduced energy usage by more than 30 per cent. Following its success, plans to potentially scale up this technology at the SIT’s campus in Punggol Digital District are underway. “Innovation isn’t simply about new technology, it is also about relooking the business model and figuring out how new ideas can be made commercially viable and sustainable,” he explained.  The SP scholar’s diverse experience since he first joined SP in 2002 helps him consider innovation from different angles. Brandon has held various positions in SP, ranging from operations, regulatory management and risk management to business development, mergers and acquisitions and technology development, in Singapore and Australia. This puts him in good stead for his newly minted role as Managing Director of Investments for SP’s international businesses. Brandon with team members and partners from SIT & 75F [1] at the Concept Lab. “Innovation isn’t simply about new technology, it’s also about relooking the business model and figuring out how new ideas can improve quality of life for customers, be sustainable and commercially viable,” he concluded. — 27 February 2020 [1] A building intelligence solutions provider. TAGS PEOPLE OF SPRELIABILITYCONCEPT LAB YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Searchhttps://www.spgroup.com.sg/search?tag=concept-lab systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Searchhttps://www.spgroup.com.sg/search?tag=innovation to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees into sustainable energy Searchhttps://www.spgroup.com.sg/search?tag=energy-brain ://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1 Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries. The 23,000 sq ft site space is repurposed to be SP’s “Concept Lab”, and acts as a collaboration space for its open innovation team of 40 and co-development partners. At the Concept Lab, breakthrough ideas to solve energy challenges faced by SP and corporate customers are refined, tested and co-developed with experts from industry and academia. “We designed and built the part-lab, part-office space from scratch. We have a lab to test new concepts and technologies, and also an office space to see them at work,” explains Brandon Chia, who led the setting up of the lab in 2018. One of the major breakthroughs was a Hydrogen Energy System that powers the first zero-emission building in Southeast Asia. The system uses solar energy to extract hydrogen from water, safely stores the hydrogen and generates electricity when needed. A three-month pilot in 2019 by the team at Concept Lab and the Singapore Institute of Technology (SIT) tackled the perennial problem of staff at one section of an office feeling warm while those in another are wrapped up in sweaters. By using a combination of sensors and artificial intelligence, temperature uniformity was achieved at the SIT’s Dover campus. This microclimate control technology reduced energy usage by more than 30 per cent. Following its success, plans to potentially scale up this technology at the SIT’s campus in Punggol Digital District are underway. “Innovation isn’t simply about new technology, it is also about relooking the business model and figuring out how new ideas can be made commercially viable and sustainable,” he explained.  The SP scholar’s diverse experience since he first joined SP in 2002 helps him consider innovation from different angles. Brandon has held various positions in SP, ranging from operations, regulatory management and risk management to business development, mergers and acquisitions and technology development, in Singapore and Australia. This puts him in good stead for his newly minted role as Managing Director of Investments for SP’s international businesses. Brandon with team members and partners from SIT & 75F [1] at the Concept Lab. “Innovation isn’t simply about new technology, it’s also about relooking the business model and figuring out how new ideas can improve quality of life for customers, be sustainable and commercially viable,” he concluded. — 27 February 2020 [1] A building intelligence solutions provider. TAGS PEOPLE OF SPRELIABILITYCONCEPT LAB YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation app and the energy-saving Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid Searchhttps://www.spgroup.com.sg/search?tag=innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic , is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees into sustainable energy applications in everyday life. Singapore Polytechnic students will develop Searchhttps://www.spgroup.com.sg/search?tag=energy-brain /ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1 Introduction to Microgrid Systems.pdfhttps://www.spgroup.com.sg/dam/jcr:eebc252b-3fc4-464b-acec-c4676c6b40b5/%20Introduction%20to%20Microgrid%20Systems.pdf Singapore Institute of Power and Gas Introduction to Microgrid Systems Course Code: NGD03 SFC-Eligible | Course Reference Number: TGS-2022013403 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Know what a microgrid is and its difference from utility grid • Understand how microgrids work with real-life examples • Learn the typical distributed energy resources (DERs) in microgrids and how energy balance is calculated • Understand how the DERs are sized at a microgrid’s conceptual design stage • Learn the setup and operation of a microgrid at SP Group’s Concept Lab MAIN CONTENTS • Overview of Microgrid Systems – its functions, features and use cases • Components of Microgrids and Energy Calculation • Component Sizing and Dispatch o Consideration factors for microgrid design o Parameters for DERs sizing and dispatch o Walk-through of DER-CAM tool for microgrid conceptual design • SP Group Concept Lab Microgrid o Setup o Microgrid islanding o Zero emission operation o Virtual tour METHODOLOGY Lecture TARGET AUDIENCE Technical and non-technical staff who wish to have a basic understanding of the objectives, functions, designs and operations of microgrid systems and DERs used in microgrids COURSE DETAILS Duration : 7 hours Instructional Method : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : 4 Additional Requirement/s : NIL COURSE FEES Full Course Fee : S$700 (before GST) For Singapore Citizens/PR/LTVP+* : S$210 (before GST) For Singapore Citizens (40 years old and above) : S$70 (before GST) Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.2_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.2_0323 [20200229] The Straits Times - H is for clean, alternative powerhttps://www.spgroup.com.sg/dam/jcr:18cfb2eb-a54d-4fbb-988c-d9024a47a6a2 B10 | THE STRAITS TIMES | SATURDAY, FEBRUARY 29, 2020 | The potential of green hydrogen Hydrogen gas is a fuel with plenty of potential. But because it is highly combustible, managing it safely is key. Energy utilities firm SP Group has found a way to do this, HOW IT WORKS 1 Solar panels Sunlight is harnessed and converted into electricity. This electricity is used mainly to power the lights, computers and air-conditioners in the building. 1 Battery and power conversion system with hydrogen generated using renewable energy. Its concept lab at Woodleigh Park is now 100 per cent powered by renewable energy. Energy management system Metal hydride storage tanks 3 4 Fuel cell ADVANTAGES OF HYDROGEN ENERGY SYSTEM • Hydrogen gas is generated using a renewable energy source, instead of fossil fuels. • Hydrogen is stored in a safe way. • Overcomes challenges such as the intermittency of sunshine, since electricity can be "stored" in the metal hydride tanks. 2 Water electrolyser Excess electricity generated by the solar panels during bright, sunny days is channelled to the water electrolyser. At this stage, electricity is used to drive a chemical process known as electrolysis, which separates water (H2O) into its two component elements, hydrogen (H) and oxygen (O). These are collected in gaseous form – hydrogen gas (H2) and oxygen gas (O2). 3 Metal hydride storage tanks T

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP.

Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/next-generation-solutions-for-your-future-needs SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Next-Generation Solutions for Your Future Needs INNOVATION Today, cutting-edge energy solutions are closer to you than ever before, and within the reach of everyone in the community. In the heartlands, SP’s digital energy-saving solution Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/driving-innovation-from-within SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Driving Innovation From Within INNOVATION We are powering transformation with talent in our organisation. SP’s Digital Technology team is swiftly building and deploying digital solutions such as the SP Utilities app and the energy-saving Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-blockchain-powered-rec-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Blockchain-Powered Rec Marketplace INNOVATION SP Group launched the world’s first blockchain-powered renewable energy certificate (REC) marketplace . SP’s blockchain marketplace enables the trading of REC – for renewable Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/helping-corporates-achieve-their-green-targets SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Helping Corporates Achieve Their Green Targets INNOVATION Ms May Liew, Head of Sustainability & Open Innovation, SP Group (seated, left) and Mr Jared Braslawsky, Secretary General of the I-REC Standard Foundation (seated, right), signed Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-unveils-blockchain-powered-renewable-energy-certificates-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Unveils Blockchain-Powered Renewable Energy Certificates Marketplace INNOVATION SP Group presented one of the world’s first blockchain powered marketplace platform that will promote the transaction of renewable energy certificates Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-and-hyundai-to-accelerate-adoption-of-evs-in-singapore SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group and Hyundai to Accelerate Adoption of EVs in Singapore INNOVATION SP Group (SP) and Hyundai will jointly develop a new business model for battery leasing, or Battery-as-a-Service (BaaS) – a first in Southeast Asia – where EV Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-awarded-bca-grant-to-power-next-gen-green-buildings SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group awarded BCA grant to power next-gen green buildings INNOVATION SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-index-for-smart-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help utilities measure and advance in key dimensions of grid development. Using publicly available data, SP applied the framework on 45 Category: Innovation 1 2 3 4 5 ..... 20

Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Searchhttps://www.spgroup.com.sg/search?tag=concept-lab ://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps Searchhttps://www.spgroup.com.sg/search?tag=energy-brain are closer to you than ever before, and within the reach of everyone in the community. In the heartlands, SP’s digital energy-saving solution Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation discoveries Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone Searchhttps://www.spgroup.com.sg/search?tag=innovation in IT Operations, ensuring that servers Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic the energy than a conventional solar cell. The cone uses solar-concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1

Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/next-generation-solutions-for-your-future-needs SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Next-Generation Solutions for Your Future Needs INNOVATION Today, cutting-edge energy solutions are closer to you than ever before, and within the reach of everyone in the community. In the heartlands, SP’s digital energy-saving solution Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/driving-innovation-from-within SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Driving Innovation From Within INNOVATION We are powering transformation with talent in our organisation. SP’s Digital Technology team is swiftly building and deploying digital solutions such as the SP Utilities app and the energy-saving Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-blockchain-powered-rec-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Blockchain-Powered Rec Marketplace INNOVATION SP Group launched the world’s first blockchain-powered renewable energy certificate (REC) marketplace . SP’s blockchain marketplace enables the trading of REC – for renewable Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-to-roll-out-singapore-s-first-large-scale-smart-water-metering-system SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group to roll out Singapore’s first large-scale smart water metering system INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/developing-the-digital-core-of-sustainable-energy-solutions SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Developing the digital core of sustainable energy solutions INNOVATION Ibrahim Ghouth Wu, Infrastructure and Platforms Lead at SP Digital. Ibrahim first started as a Senior Systems Engineer in IT Operations, ensuring that servers Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/helping-corporates-achieve-their-green-targets SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Helping Corporates Achieve Their Green Targets INNOVATION Ms May Liew, Head of Sustainability & Open Innovation, SP Group (seated, left) and Mr Jared Braslawsky, Secretary General of the I-REC Standard Foundation (seated, right), signed Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-unveils-blockchain-powered-renewable-energy-certificates-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Unveils Blockchain-Powered Renewable Energy Certificates Marketplace INNOVATION SP Group presented one of the world’s first blockchain powered marketplace platform that will promote the transaction of renewable energy certificates Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/sp-group-and-hyundai-to-accelerate-adoption-of-evs-in-singapore SP Energy HubAnnual ReportReliabilitySustainabilityInnovation SP Group and Hyundai to Accelerate Adoption of EVs in Singapore INNOVATION SP Group (SP) and Hyundai will jointly develop a new business model for battery leasing, or Battery-as-a-Service (BaaS) – a first in Southeast Asia – where EV Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/SP-partners-Pyxis-to-launch-direct-current-fast-charging-point-for-electric-harbour-crafts SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts INNOVATION Composite images show the X Tron, an electric harbour craft (e-HC) by Singapore start-up Pyxis (left) and an e-HC charging point by SP Mobility and Pyxis (right). (Images: Pyxis) SP has partnered Category: Innovation 1 2 3 4 5 ..... 20

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ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries. The 23,000 sq ft site space is repurposed to be SP’s “Concept Lab”, and acts as a collaboration space for its open innovation team of 40 and co-development partners. At the Concept Lab, breakthrough ideas to solve energy challenges faced by SP and corporate customers are refined, tested and co-developed with experts from industry and academia. “We designed and built the part-lab, part-office space from scratch. We have a lab to test new concepts and technologies, and also an office space to see them at work,” explains Brandon Chia, who led the setting up of the lab in 2018. One of the major breakthroughs was a Hydrogen Energy System that powers the first zero-emission building in Southeast Asia. The system uses solar energy to extract hydrogen from water, safely stores the hydrogen and generates electricity when needed. A three-month pilot in 2019 by the team at Concept Lab and the Singapore Institute of Technology (SIT) tackled the perennial problem of staff at one section of an office feeling warm while those in another are wrapped up in sweaters. By using a combination of sensors and artificial intelligence, temperature uniformity was achieved at the SIT’s Dover campus. This microclimate control technology reduced energy usage by more than 30 per cent. Following its success, plans to potentially scale up this technology at the SIT’s campus in Punggol Digital District are underway. “Innovation isn’t simply about new technology, it is also about relooking the business model and figuring out how new ideas can be made commercially viable and sustainable,” he explained.  The SP scholar’s diverse experience since he first joined SP in 2002 helps him consider innovation from different angles. Brandon has held various positions in SP, ranging from operations, regulatory management and risk management to business development, mergers and acquisitions and technology development, in Singapore and Australia. This puts him in good stead for his newly minted role as Managing Director of Investments for SP’s international businesses. Brandon with team members and partners from SIT & 75F [1] at the Concept Lab. “Innovation isn’t simply about new technology, it’s also about relooking the business model and figuring out how new ideas can improve quality of life for customers, be sustainable and commercially viable,” he concluded. — 27 February 2020 [1] A building intelligence solutions provider. TAGS PEOPLE OF SPRELIABILITYCONCEPT LAB YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab ://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab ://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps Searchhttps://www.spgroup.com.sg/search?tag=energy-brain ever before, and within the reach of everyone in the community. In the heartlands, SP’s digital energy-saving solution Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Searchhttps://www.spgroup.com.sg/search?tag=innovation ://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees into sustainable energy Searchhttps://www.spgroup.com.sg/search?tag=-sustainability--ecosperity--tengah in the community. In the heartlands, SP’s digital energy-saving solution Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements 1 2 Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab ://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps Searchhttps://www.spgroup.com.sg/search?tag=energy-brain -hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five Searchhttps://www.spgroup.com.sg/search?tag=concept-lab that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation solution Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses Searchhttps://www.spgroup.com.sg/search?tag=innovation solution Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic – Imagine a hybrid solar cone that produce more than five times the energy than a conventional solar cell. The cone uses solar-concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements Searchhttps://www.spgroup.com.sg/search?tag=-sustainability--ecosperity--tengah in the community. In the heartlands, SP’s digital energy-saving solution Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts 1 2 Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries. The 23,000 sq ft site space is repurposed to be SP’s “Concept Lab”, and acts as a collaboration space for its open innovation team of 40 and co-development partners. At the Concept Lab, breakthrough ideas to solve energy challenges faced by SP and corporate customers are refined, tested and co-developed with experts from industry and academia. “We designed and built the part-lab, part-office space from scratch. We have a lab to test new concepts and technologies, and also an office space to see them at work,” explains Brandon Chia, who led the setting up of the lab in 2018. One of the major breakthroughs was a Hydrogen Energy System that powers the first zero-emission building in Southeast Asia. The system uses solar energy to extract hydrogen from water, safely stores the hydrogen and generates electricity when needed. A three-month pilot in 2019 by the team at Concept Lab and the Singapore Institute of Technology (SIT) tackled the perennial problem of staff at one section of an office feeling warm while those in another are wrapped up in sweaters. By using a combination of sensors and artificial intelligence, temperature uniformity was achieved at the SIT’s Dover campus. This microclimate control technology reduced energy usage by more than 30 per cent. Following its success, plans to potentially scale up this technology at the SIT’s campus in Punggol Digital District are underway. “Innovation isn’t simply about new technology, it is also about relooking the business model and figuring out how new ideas can be made commercially viable and sustainable,” he explained.  The SP scholar’s diverse experience since he first joined SP in 2002 helps him consider innovation from different angles. Brandon has held various positions in SP, ranging from operations, regulatory management and risk management to business development, mergers and acquisitions and technology development, in Singapore and Australia. This puts him in good stead for his newly minted role as Managing Director of Investments for SP’s international businesses. Brandon with team members and partners from SIT & 75F [1] at the Concept Lab. “Innovation isn’t simply about new technology, it’s also about relooking the business model and figuring out how new ideas can improve quality of life for customers, be sustainable and commercially viable,” he concluded. — 27 February 2020 [1] A building intelligence solutions provider. TAGS PEOPLE OF SPRELIABILITYCONCEPT LAB YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Searchhttps://www.spgroup.com.sg/search?tag=concept-lab systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees into sustainable energy applications in everyday life. Singapore Polytechnic students will develop Searchhttps://www.spgroup.com.sg/search?tag=energy-brain INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates -hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1 Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries. The 23,000 sq ft site space is repurposed to be SP’s “Concept Lab”, and acts as a collaboration space for its open innovation team of 40 and co-development partners. At the Concept Lab, breakthrough ideas to solve energy challenges faced by SP and corporate customers are refined, tested and co-developed with experts from industry and academia. “We designed and built the part-lab, part-office space from scratch. We have a lab to test new concepts and technologies, and also an office space to see them at work,” explains Brandon Chia, who led the setting up of the lab in 2018. One of the major breakthroughs was a Hydrogen Energy System that powers the first zero-emission building in Southeast Asia. The system uses solar energy to extract hydrogen from water, safely stores the hydrogen and generates electricity when needed. A three-month pilot in 2019 by the team at Concept Lab and the Singapore Institute of Technology (SIT) tackled the perennial problem of staff at one section of an office feeling warm while those in another are wrapped up in sweaters. By using a combination of sensors and artificial intelligence, temperature uniformity was achieved at the SIT’s Dover campus. This microclimate control technology reduced energy usage by more than 30 per cent. Following its success, plans to potentially scale up this technology at the SIT’s campus in Punggol Digital District are underway. “Innovation isn’t simply about new technology, it is also about relooking the business model and figuring out how new ideas can be made commercially viable and sustainable,” he explained.  The SP scholar’s diverse experience since he first joined SP in 2002 helps him consider innovation from different angles. Brandon has held various positions in SP, ranging from operations, regulatory management and risk management to business development, mergers and acquisitions and technology development, in Singapore and Australia. This puts him in good stead for his newly minted role as Managing Director of Investments for SP’s international businesses. Brandon with team members and partners from SIT & 75F [1] at the Concept Lab. “Innovation isn’t simply about new technology, it’s also about relooking the business model and figuring out how new ideas can improve quality of life for customers, be sustainable and commercially viable,” he concluded. — 27 February 2020 [1] A building intelligence solutions provider. TAGS PEOPLE OF SPRELIABILITYCONCEPT LAB YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Searchhttps://www.spgroup.com.sg/search?tag=concept-lab systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees into sustainable energy applications in everyday life. Singapore Polytechnic students will develop Searchhttps://www.spgroup.com.sg/search?tag=energy-brain INNOVATION SP Group will roll out Singapore’s first large-scale smart water metering project following the award by National Water Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates -hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1 Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries. The 23,000 sq ft site space is repurposed to be SP’s “Concept Lab”, and acts as a collaboration space for its open innovation team of 40 and co-development partners. At the Concept Lab, breakthrough ideas to solve energy challenges faced by SP and corporate customers are refined, tested and co-developed with experts from industry and academia. “We designed and built the part-lab, part-office space from scratch. We have a lab to test new concepts and technologies, and also an office space to see them at work,” explains Brandon Chia, who led the setting up of the lab in 2018. One of the major breakthroughs was a Hydrogen Energy System that powers the first zero-emission building in Southeast Asia. The system uses solar energy to extract hydrogen from water, safely stores the hydrogen and generates electricity when needed. A three-month pilot in 2019 by the team at Concept Lab and the Singapore Institute of Technology (SIT) tackled the perennial problem of staff at one section of an office feeling warm while those in another are wrapped up in sweaters. By using a combination of sensors and artificial intelligence, temperature uniformity was achieved at the SIT’s Dover campus. This microclimate control technology reduced energy usage by more than 30 per cent. Following its success, plans to potentially scale up this technology at the SIT’s campus in Punggol Digital District are underway. “Innovation isn’t simply about new technology, it is also about relooking the business model and figuring out how new ideas can be made commercially viable and sustainable,” he explained.  The SP scholar’s diverse experience since he first joined SP in 2002 helps him consider innovation from different angles. Brandon has held various positions in SP, ranging from operations, regulatory management and risk management to business development, mergers and acquisitions and technology development, in Singapore and Australia. This puts him in good stead for his newly minted role as Managing Director of Investments for SP’s international businesses. Brandon with team members and partners from SIT & 75F [1] at the Concept Lab. “Innovation isn’t simply about new technology, it’s also about relooking the business model and figuring out how new ideas can improve quality of life for customers, be sustainable and commercially viable,” he concluded. — 27 February 2020 [1] A building intelligence solutions provider. TAGS PEOPLE OF SPRELIABILITYCONCEPT LAB YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Searchhttps://www.spgroup.com.sg/search?tag=concept-lab systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation , Secretary General of the I-REC Standard Foundation (seated, right), signed Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic a hybrid solar cone that produce more than five times the energy than a conventional solar cell. The cone uses solar-concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Agency PUB to supply Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone Searchhttps://www.spgroup.com.sg/search?tag=renewable-energy-certificates Foundation (seated, right), signed Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1 Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries. The 23,000 sq ft site space is repurposed to be SP’s “Concept Lab”, and acts as a collaboration space for its open innovation team of 40 and co-development partners. At the Concept Lab, breakthrough ideas to solve energy challenges faced by SP and corporate customers are refined, tested and co-developed with experts from industry and academia. “We designed and built the part-lab, part-office space from scratch. We have a lab to test new concepts and technologies, and also an office space to see them at work,” explains Brandon Chia, who led the setting up of the lab in 2018. One of the major breakthroughs was a Hydrogen Energy System that powers the first zero-emission building in Southeast Asia. The system uses solar energy to extract hydrogen from water, safely stores the hydrogen and generates electricity when needed. A three-month pilot in 2019 by the team at Concept Lab and the Singapore Institute of Technology (SIT) tackled the perennial problem of staff at one section of an office feeling warm while those in another are wrapped up in sweaters. By using a combination of sensors and artificial intelligence, temperature uniformity was achieved at the SIT’s Dover campus. This microclimate control technology reduced energy usage by more than 30 per cent. Following its success, plans to potentially scale up this technology at the SIT’s campus in Punggol Digital District are underway. “Innovation isn’t simply about new technology, it is also about relooking the business model and figuring out how new ideas can be made commercially viable and sustainable,” he explained.  The SP scholar’s diverse experience since he first joined SP in 2002 helps him consider innovation from different angles. Brandon has held various positions in SP, ranging from operations, regulatory management and risk management to business development, mergers and acquisitions and technology development, in Singapore and Australia. This puts him in good stead for his newly minted role as Managing Director of Investments for SP’s international businesses. Brandon with team members and partners from SIT & 75F [1] at the Concept Lab. “Innovation isn’t simply about new technology, it’s also about relooking the business model and figuring out how new ideas can improve quality of life for customers, be sustainable and commercially viable,” he concluded. — 27 February 2020 [1] A building intelligence solutions provider. TAGS PEOPLE OF SPRELIABILITYCONCEPT LAB YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Searchhttps://www.spgroup.com.sg/search?tag=concept-lab systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Searchhttps://www.spgroup.com.sg/search?tag=innovation to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees into sustainable energy Searchhttps://www.spgroup.com.sg/search?tag=energy-brain ://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1 Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries. The 23,000 sq ft site space is repurposed to be SP’s “Concept Lab”, and acts as a collaboration space for its open innovation team of 40 and co-development partners. At the Concept Lab, breakthrough ideas to solve energy challenges faced by SP and corporate customers are refined, tested and co-developed with experts from industry and academia. “We designed and built the part-lab, part-office space from scratch. We have a lab to test new concepts and technologies, and also an office space to see them at work,” explains Brandon Chia, who led the setting up of the lab in 2018. One of the major breakthroughs was a Hydrogen Energy System that powers the first zero-emission building in Southeast Asia. The system uses solar energy to extract hydrogen from water, safely stores the hydrogen and generates electricity when needed. A three-month pilot in 2019 by the team at Concept Lab and the Singapore Institute of Technology (SIT) tackled the perennial problem of staff at one section of an office feeling warm while those in another are wrapped up in sweaters. By using a combination of sensors and artificial intelligence, temperature uniformity was achieved at the SIT’s Dover campus. This microclimate control technology reduced energy usage by more than 30 per cent. Following its success, plans to potentially scale up this technology at the SIT’s campus in Punggol Digital District are underway. “Innovation isn’t simply about new technology, it is also about relooking the business model and figuring out how new ideas can be made commercially viable and sustainable,” he explained.  The SP scholar’s diverse experience since he first joined SP in 2002 helps him consider innovation from different angles. Brandon has held various positions in SP, ranging from operations, regulatory management and risk management to business development, mergers and acquisitions and technology development, in Singapore and Australia. This puts him in good stead for his newly minted role as Managing Director of Investments for SP’s international businesses. Brandon with team members and partners from SIT & 75F [1] at the Concept Lab. “Innovation isn’t simply about new technology, it’s also about relooking the business model and figuring out how new ideas can improve quality of life for customers, be sustainable and commercially viable,” he concluded. — 27 February 2020 [1] A building intelligence solutions provider. TAGS PEOPLE OF SPRELIABILITYCONCEPT LAB YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation app and the energy-saving Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid Searchhttps://www.spgroup.com.sg/search?tag=innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic , is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees into sustainable energy applications in everyday life. Singapore Polytechnic students will develop Searchhttps://www.spgroup.com.sg/search?tag=energy-brain /ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1 Introduction to Microgrid Systems.pdfhttps://www.spgroup.com.sg/dam/jcr:eebc252b-3fc4-464b-acec-c4676c6b40b5/%20Introduction%20to%20Microgrid%20Systems.pdf Singapore Institute of Power and Gas Introduction to Microgrid Systems Course Code: NGD03 SFC-Eligible | Course Reference Number: TGS-2022013403 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Know what a microgrid is and its difference from utility grid • Understand how microgrids work with real-life examples • Learn the typical distributed energy resources (DERs) in microgrids and how energy balance is calculated • Understand how the DERs are sized at a microgrid’s conceptual design stage • Learn the setup and operation of a microgrid at SP Group’s Concept Lab MAIN CONTENTS • Overview of Microgrid Systems – its functions, features and use cases • Components of Microgrids and Energy Calculation • Component Sizing and Dispatch o Consideration factors for microgrid design o Parameters for DERs sizing and dispatch o Walk-through of DER-CAM tool for microgrid conceptual design • SP Group Concept Lab Microgrid o Setup o Microgrid islanding o Zero emission operation o Virtual tour METHODOLOGY Lecture TARGET AUDIENCE Technical and non-technical staff who wish to have a basic understanding of the objectives, functions, designs and operations of microgrid systems and DERs used in microgrids COURSE DETAILS Duration : 7 hours Instructional Method : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : 4 Additional Requirement/s : NIL COURSE FEES Full Course Fee : S$700 (before GST) For Singapore Citizens/PR/LTVP+* : S$210 (before GST) For Singapore Citizens (40 years old and above) : S$70 (before GST) Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.2_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.2_0323 [20200229] The Straits Times - H is for clean, alternative powerhttps://www.spgroup.com.sg/dam/jcr:18cfb2eb-a54d-4fbb-988c-d9024a47a6a2 B10 | THE STRAITS TIMES | SATURDAY, FEBRUARY 29, 2020 | The potential of green hydrogen Hydrogen gas is a fuel with plenty of potential. But because it is highly combustible, managing it safely is key. Energy utilities firm SP Group has found a way to do this, HOW IT WORKS 1 Solar panels Sunlight is harnessed and converted into electricity. This electricity is used mainly to power the lights, computers and air-conditioners in the building. 1 Battery and power conversion system with hydrogen generated using renewable energy. Its concept lab at Woodleigh Park is now 100 per cent powered by renewable energy. Energy management system Metal hydride storage tanks 3 4 Fuel cell ADVANTAGES OF HYDROGEN ENERGY SYSTEM • Hydrogen gas is generated using a renewable energy source, instead of fossil fuels. • Hydrogen is stored in a safe way. • Overcomes challenges such as the intermittency of sunshine, since electricity can be "stored" in the metal hydride tanks. 2 Water electrolyser Excess electricity generated by the solar panels during bright, sunny days is channelled to the water electrolyser. At this stage, electricity is used to drive a chemical process known as electrolysis, which separates water (H2O) into its two component elements, hydrogen (H) and oxygen (O). These are collected in gaseous form – hydrogen gas (H2) and oxygen gas (O2). 3 Metal hydride storage tanks The oxygen gas generated in step 2 is discharged into the environment. But the hydrogen gas is stored in metal hydride tanks comprising powder made of a special metal alloy. The hydrogen gas is absorbed by the metal alloy, allowing the gas to be stored safely at low pressure. Fuel cell When electricity is needed during periods when there is no sunlight, such as at night or during cloudy days, the hydrogen stored in the tanks is converted back into hydrogen gas by heating it with the hot Water electrolyser 2 4 2,000kWh 5 water from the fuel cell. Hydrogen gas is then sent to the fuel cell to combine with oxygen from the atmosphere, to produce electricity and hot water. SP Group’s zero emission building BY THE NUMBERS The energy consumption of the building is around The indoor floor space of the building is 574 sq m a month Approximately the monthly consumption of 4-room HDB flats It’s about the size of a 20-foot container Source: SP GROUP, GOOGLE MAPS STRAITS TIMES GRAPHICS: LEE HUP KHENG H is for clean, alternative power Singapore looking to producing hydrogen the zero-emissions way by tapping solar energy Audrey Tan Environment Correspondent As fossil fuels burn to feed the world’s hunger for energy, the blanket of greenhouse gases in the atmosphere is thickening. But as temperatures climb and extreme weather events pummel various parts of the world, nations are starting to realise that greener ways of powering cities and economies are needed. Renewable energy, such as that from the sun, wind or tides, is a solution that has been widely deployed around the world. But alternative “clean fuels” such as hydrogen gas have also been gaining attention from the research community, including in Singapore. THE ADVANTAGES OF HYDROGEN The main reason hydrogen gas is touted as a “clean” fuel is that it does not produce carbon dioxide when it is burned to produce energy, unlike other forms of fossil fuel. Carbon dioxide is the main greenhouse gas driving global warming. Mr Goh Chee Kiong, chief executive of the new energies business at home-grown energy utilities company SP Group, said: “When hydrogen gas is used as a fuel, it produces water and energy.” But for hydrogen to be a truly green fuel, it has to be generated in a way that also produces zero emissions, he said. Hydrogen is abundant in the environment, but it exists in other forms, such as water and methane. As the United States Department of Energy explains on the website of its Alternative Fuels Data Centre, “one of the challenges of using hydrogen as a fuel comes from being able to efficiently extract it from these compounds”. For example, hydrogen gas can be extracted through a chemical process known as electrolysis, which involves running an electrical current through water to split the water molecule into its component elements. Mr Goh noted: “If the electricity required for electrolysis comes from fossil fuel-generated sources, then hydrogen gas may not be that green after all.” Another potential of hydrogen lies in its energy storage capability, which can be used in tandem with renewable energy systems. Renewable energy sources are often intermittent. Even in sunny Singapore, solar energy has its limits. Overcast days, for instance, make it harder for solar panels to do their job. But if excess electricity produced during sunny, cloudless days can be stored, such zero-emissions electricity can power offices and homes even when there is no sunlight. Traditional energy storage options include lithium ion batteries, which function like the regular batteries used in home appliances. But the drawback is that these gradually lose their charge over time. Mr Goh noted the potential of hydrogen fuel cells, which, in essence, work like batteries in that they can “store” electricity generated: “In temperate countries, there is plenty of sunshine during the summer months. “If excess renewable energy generated during this period can be stored effectively over months, this green energy can be used again during the winter months, when energy consumption for heating is expected to go up.” Professor Subodh Mhaisalkar, executive director of the Energy Research Institute at Nanyang Technological University (NTU), said batteries are an energy storage technology, whereas hydrogen can be used for energy storage and electricity generation. He said: “With significantly higher energy per kilogram compared with batteries, hydrogen is an ideal long-term large-scale energy storage solution. Batteries, on the other hand, are more suitable for applications that need short response periods of minutes to hours.” But despite hydrogen’s advantages, some obstacles to its wider use are that it is expensive and easily combustible. Research is ongoing to lower the costs and also make it safer to transport and use. A SINGAPORE PILOT In Singapore, SP Group is trialling a hydrogen energy system at its concept lab in Woodleigh. The system, developed in partnership with investment firm Marubeni Corporation and Tohoku University in Japan, generates green hydrogen through electrolysis powered by solar energy. The hydrogen is then stored in special tanks comprising a metal alloy. Hydrogen atoms bind to the metal alloy, allowing it to be stored safely at low pressure. Since October last year, the building, which consumes about 2,000 kilowatt hours of electricity a month – equivalent to the monthly usage of five four-room Housing Board flats – has been able to operate independently from the national grid. SP Group said this makes the building the first zero-emission building in South-east Asia. There are other “net-zero” energy buildings here, which typically harness solar energy. These buildings produce more energy than they consume, but may still draw from the national grid at night. While the cost of such hydrogen energy systems is high today, more research and greater deployment would bring costs down, Mr Goh said, pointing to a similar trend in solar photovoltaic technology. He declined to reveal the cost of the hydrogen energy system, but said SP Group was investing in the technology as it recognised the potential for such a system to be deployed around the world. Professor Chan Siew Hwa, a hydrogen expert and President’s Chair in Energy at NTU, said hydrogen is an attractive option for Singapore, which has limited renewable energy options. “We have to diversify energy sources beyond that of solar in order to develop energy solutions to meet our electricity needs more reliably and quickly. Hydrogen has stood up to be a promising choice for Singapore’s future energy outlook,” he said. audreyt@sph.com.sg Left: (From far left) SP Group deputy director Lu Yang; Mr Goh Chee Kiong, chief executive of SP Group’s new energies business; and SP Group senior engineer Sethu Sundar Pethaiah standing in front of a hydrogen energy system at its concept lab in Woodleigh. Below: These solar panels are part of SP Group’s trial off-grid system, which uses solar energy to charge up a hydrogen fuel cell, an emerging technology that may help Singapore reduce its fossil fuel reliance. ST PHOTOS: MARCELLIN LOPEZ PowerGrid: Our Smart Energy Networkhttps://www.spgroup.com.sg/our-services/network/our-smart-energy-network OverviewOur Smart Energy ServicesContact Us Our Smart Energy Network Distributed Energy Management System To cater to potential demand for renewable energy sources and maintain reliability in a distributed energy landscape, we have piloted the Distributed Energy Management System (DERMS) to manage the influx of solar photovoltaic, energy storage systems and electric vehicles connected to our electricity network. Through our real-time monitoring and smart control capabilities, integration of these distributed energy resources can be optimised while ensuring the reliability of our electricity network. Joint Lab with Nanyang Technological University SP Group will be embarking on S$30 million in research and education initiatives with Nanyang Technological University (NTU), Singapore, to enhance the resilience of Singapore’s electricity network, improve the reliability and efficiency of supply to customers, and nurture experts for the energy sector. The collaboration will see the establishment of the SP Group-NTU Joint Laboratory to explore energy-related projects in the areas of asset management and network operations. Located on the NTU Smart Campus, the new joint lab will house 60 researchers, 85 undergraduates and postgraduate students, and serve as a training platform for SP’s engineers. Find out more Digital Twin Harnessing the power of digitalisation, SP Group is applying concepts of digital twin, using digital representation of physical assets to optimise maintenance and renewal, and enhance the reliability of our electricity network. This progressive development aims to put information about asset health and alerts at the fingertips of our officers, enabling them to respond swiftly according to asset conditions. This will strengthen our capabilities in failures prevention and enhance the reliability of the electricity network for our customers. Vehicle-to-Grid (V2G) Integration SP Group is pioneering the use of smart charging (V1G) and vehicle-to-grid (V2G) as sustainable energy solutions for transportation in Singapore. We have invested in The Mobility House (TMH) to leverage expertise and technology in Europe and the United States to boost Singapore’s electric mobility capabilities. We are studying the feasibility of this solution to allow our energy system to integrate more renewable energy solutions, and to enable a low-carbon future for our customers.   Reference: Media Release Energy Storage System SP Group is supporting the growth of Energy Storage System (ESS) capacity to manage intermittency from solar energy and other network applications. ESS provides quick response when solar installations are affected by cloud cover, making it a reliable source of power. In collaboration with the Energy Market Authority of Singapore and industry partners, we have led the deployment of the first-ever utility-scale ESS at a substation in Woodlands. The deployment, designed for local conditions, will enable us to incorporate more renewables and other sustainable energy solutions into our electricity grid. Find out more Underground Substation SP Group is leveraging its expertise and experience in building the underground transmission cable tunnels to construct the first large-scale underground substation in Southeast Asia. Located at Labrador and scheduled to be completed in 2024, SP is constructing its 230kV electrical substation underground to optimise space in land-scarce Singapore for urban growth and development. This is in line with Singapore’s urban renewal plans and our SDG goals (United Nation’s Sustainable Development Goals) of ensuring access to reliable, sustainable and modern energy for all and tapping on innovation to build sustainable infrastructure. Find out more Searchhttps://www.spgroup.com.sg/search?tag=innovation Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-index-for-smart-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Index for Smart Grid INNOVATION SP Group launched the world's first smart grid index to help utilities measure and advance in key dimensions of grid development. Using publicly available data, SP applied the framework on 45 Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/helping-corporates-achieve-their-green-targets SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Helping Corporates Achieve Their Green Targets INNOVATION Ms May Liew, Head of Sustainability & Open Innovation, SP Group (seated, left) and Mr Jared Braslawsky, Secretary General of the I-REC Standard Foundation (seated, right), signed Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/pushing-the-frontiers-of-innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing The Frontiers Of Innovation INNOVATION Brandon Chia, Managing Director of Investments, at SP’s Concept Lab. A former SP cable-jointing workshop at Woodleigh has been upcycled to be the birthplace of cutting-edge discoveries Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/SP-partners-Pyxis-to-launch-direct-current-fast-charging-point-for-electric-harbour-crafts SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts INNOVATION Composite images show the X Tron, an electric harbour craft (e-HC) by Singapore start-up Pyxis (left) and an e-HC charging point by SP Mobility and Pyxis (right). (Images: Pyxis) SP has partnered Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation SP Energy HubAnnual ReportReliabilitySustainabilityInnovation INNOVATION We build digital, innovative solutions in-house to meet the demands of an ever-changing industrial landscape. We team up with strategic partners to develop new ideas to help our customers. SP partners Pyxis to launch direct Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/driving-innovation-from-within SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Driving Innovation From Within INNOVATION We are powering transformation with talent in our organisation. SP’s Digital Technology team is swiftly building and deploying digital solutions such as the SP Utilities app and the energy-saving Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/developing-the-digital-core-of-sustainable-energy-solutions SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Developing the digital core of sustainable energy solutions INNOVATION Ibrahim Ghouth Wu, Infrastructure and Platforms Lead at SP Digital. Ibrahim first started as a Senior Systems Engineer in IT Operations, ensuring that servers Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/using-get--to-help-mercatus-digitally-manage-their-tenant-utilities SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Using GET™ to help Mercatus digitally manage their tenant utilities INNOVATION Dashboard view of GET™ TenantCare, which provides Mercatus with insights on utility usage data. SP Group (SP) is partnering Mercatus Co-operative Limited Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/next-generation-solutions-for-your-future-needs SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Next-Generation Solutions for Your Future Needs INNOVATION Today, cutting-edge energy solutions are closer to you than ever before, and within the reach of everyone in the community. In the heartlands, SP’s digital energy-saving solution Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/world-s-first-blockchain-powered-rec-marketplace SP Energy HubAnnual ReportReliabilitySustainabilityInnovation World’s First Blockchain-Powered Rec Marketplace INNOVATION SP Group launched the world’s first blockchain-powered renewable energy certificate (REC) marketplace . SP’s blockchain marketplace enables the trading of REC – for renewable Category: Innovation 1 2 3 4 5 ..... 19 [20201105]+Media+Release+-+CapitaLand,+SP+Group+and+Sembcorp+to+study+use+of+integrated+energy+solutions+to+green+data+centres.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/099da33d-26ba-49af-8342-b7c7769b0bc0/%5B20201105%5D+Media+Release+-+CapitaLand,+SP+Group+and+Sembcorp+to+study+use+of+integrated+energy+solutions+to+green+data+centres.pdf?MOD=AJPERES&CVID= For immediate release NEWS RELEASE CapitaLand, SP Group and Sembcorp to study use of integrated energy solutions to green data centres CapitaLand’s data centre is the first to pilot in Singapore under SP’s Energy Partnership Programme Singapore, 5 November 2020 – CapitaLand, SP Group (SP) and Sembcorp Industries (Sembcorp) have signed a Memorandum of Understanding (MOU) to jointly study the use of integrated energy solutions to power data centres. CapitaLand’s data centre is the first to pilot in Singapore under SP’s Energy Partnership Programme. The integrated energy solutions will potentially include a combination of solar photovoltaic, green hydrogen and energy storage amongst others. These will be further enhanced with smart technologies to increase energy efficiency and effectiveness. CapitaLand’s drive for sustainability The study covered under the MOU will initially focus on developing solutions to power CapitaLand’s flagship data centre, 9 Tai Seng Drive with green energy. 9 Tai Seng Drive has been certified with the top rating of Green Mark Platinum for data centres by the Building and Construction Authority and Infocomm Media Development Authority. The feasibility study results planned for the second half of 2021, would potentially be applicable to benefit other data centres in Singapore. This initiative dovetails with CapitaLand’s 2030 Sustainability Master Plan to elevate its commitment to global sustainability. Among CapitaLand’s 2030 sustainability targets unveiled on 1 October 2020, it aims to reduce its carbon emissions intensity by 78% by 2030, reduce its energy consumption intensity at its operating properties by 35% and increase its proportion of total electricity consumption from renewable sources by 35% by 2030. CapitaLand also aims to green its entire global portfolio by 2030, including its data centres. Mr Kelvin Fong, Managing Director, Data Centre, CapitaLand Group, said: “As a responsible company, CapitaLand is partnering SP and Sembcorp to further enhance the sustainability of our data centres to support the growth of a clean digital economy. The ability to leverage smart energy solutions and tap renewable energy sources at our data centres will extend CapitaLand’s competitive advantage within the data centre industry while meeting our commitments towards global sustainability. Besides powering our data centres with renewable energy, we aim to offer energyefficient designs and facility operations at our data centres. CapitaLand remains committed to contribute to the environmental and social well-being of the communities we operate in.” SP’s Energy Partnership Programme This collaboration between CapitaLand, SP and Sembcorp is the first under SP’s Energy Partnership Programme. The programme aims to help corporates meet their green ambitions and overcome energy-related business challenges using integrated energy solutions. Leveraging SP’s technical 1 expertise in smart energy solutions, research and testing will be undertaken at SP’s Concept Lab 1 . Corporates enjoy the benefits of researching and testing the viability of sustainable solutions before advancing to real-world applications. Mr Chuah Kee Heng, Chief Executive Officer, Sustainable Energy Solutions, SP Group, said: “We are pleased to work with CapitaLand and Sembcorp to green CapitaLand’s data centres. Under SP Group’s Energy Partnership Programme, we provide expertise and a conducive environment to help corporates solve their energy challenges and contribute to a low carbon, smart energy Singapore.” Sembcorp harnesses the power of collaboration As an integrated energy player across the utilities and energy value chain, Sembcorp brings expertise in providing urban sustainability solutions to energy-intensive businesses with customised combinations of solar energy, energy storage, sustainable energy retail and other innovative energy solutions. One of the targeted outcomes for Sembcorp in this partnership is to determine how green hydrogen fuel cell technologies can be most efficiently deployed in Singapore to reduce the carbon footprint of data centres. Mr Lim Yeow Keong, Senior Vice President, Singapore and Southeast Asia (Energy), Sembcorp Industries, said: “Sembcorp looks forward to this collaboration with CapitaLand and SP. A key goal of this project is to find the most efficient way to lower the carbon footprint of data centres without compromising their operational resilience. With growing demand for data centres, finding carbonefficient solutions to power them is key to enable a sustainable future.” CapitaLand’s joint study with SP and Sembcorp is another of its efforts to strengthen the use of renewable energy and reduce its carbon footprint. In collaboration with Sembcorp, over 21,000 solar panels were installed atop CapitaLand’s six industrial properties 2 held under Ascendas Real Estate Investment Trust (Ascendas Reit) in Singapore in 2019. It is the largest combined rooftop solar facility in Singapore by a real estate company. These solar farms can collectively generate around 10,292 megawatt hours of energy annually, equivalent to powering about 2,300 four-room HDB flats each year 3 . CapitaLand’s corporate offices in Singapore will be 100% powered by renewable energy. Three of its corporate offices will be 100% powered by renewable energy by end 2020 through Renewable Energy Certificates from the clean energy generated atop these industrial properties. Greening data centres for a low-carbon future The joint study is timely, given current trends in data network electricity use. According to a June 2020 report by the International Energy Agency, global data centre electricity demand in 2019 contributed close to one per cent of global demand 4 . Demand for data services is expected to continue its exponential growth over the coming years, which in turn will lead to an accelerated growth in data centre loads. 1 SP’s Concept Lab is the group’s innovation space to test new concepts and technologies and develop solutions for its customers. 2 The six properties are LogisTech, 1 Changi Business Park Avenue 1, 9 Changi South Street 3, 2 Senoko South Road, 40 Penjuru Lane, and Techpoint. 3 Average annual electricity consumption of a four-room HDB household is based on Singapore’s Energy Market Authority’s 2019 Singapore Energy Statistics. 4 Data Centres and Data Transmission Networks (https://www.iea.org/reports/data-centres-and-data-transmissionnetworks). Global data centre electricity demand in 2019 was approximately 200 TWh, which is equivalent to the annual consumption of about 47 million 4-room HDB flats and 83.76 million tonnes of carbon emissions. 2 About CapitaLand Limited (www.capitaland.com) CapitaLand Limited (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered and listed in Singapore, it owns and manages a global portfolio worth about S$133.3 billion as at 30 September 2020. CapitaLand’s portfolio spans across diversified real estate classes which includes commercial, retail; business park, industrial and logistics; integrated development, urban development; as well as lodging and residential. With a presence across more than 220 cities in over 30 countries, the Group focuses on Singapore and China as its core markets, while it continues to expand in markets such as India, Vietnam, Australia, Europe and the USA. CapitaLand has one of the largest real estate investment management businesses globally. It manages six listed real estate investment trusts (REITs) and business trusts as well as over 20 private funds. CapitaLand launched Singapore’s first REIT in 2002 and today, its stable of REITs and business trusts comprises CapitaLand Integrated Commercial Trust, Ascendas Real Estate Investment Trust, Ascott Residence Trust, CapitaLand Retail China Trust, Ascendas India Trust and CapitaLand Malaysia Mall Trust. CapitaLand places sustainability at the core of what it does. As a responsible real estate company, CapitaLand contributes to the environmental and social well-being of the communities where it operates, as it delivers long-term economic value to its stakeholders. Follow @CapitaLand on social media Facebook: @capitaland / facebook.com/capitaland Instagram: @capitaland / instagram.com/capitaland Twitter: @capitaLand / twitter.com/capitaland LinkedIn: linkedin.com/company/capitaland-limited YouTube: youtube.com/capitaland About SP Group (www.spgroup.com.sg) SP Group is a leading utilities group in the Asia Pacific, enabling a low-carbon, smart energy future for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore and China. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable energy solutions such as cooling and heating systems for business districts and residential townships, electric vehicle fast charging and green digital energy management tools for customers in Singapore and the region. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG, on LinkedIn at spgrp.sg/linkedin and on Twitter @SPGroupSG. About Sembcorp Industries (www.sembcorp.com) Sembcorp Industries (Sembcorp) is a leading energy and urban development player, driven by its purpose to do good and play its part in creating a sustainable future. Leveraging its sector expertise and global track record, Sembcorp delivers innovative energy and urban solutions that support the energy transition and sustainable development. 3 Sembcorp has a balanced thermal and renewable energy portfolio of over 12,600MW, with more than 2,600MW of renewable energy capacity globally. The company also has a proven track record of transforming raw land into sustainable urban developments, with a project portfolio spanning over 12,000 hectares across Asia. Sembcorp is listed on the main board of the Singapore Exchange. It is a component stock of the Straits Times Index and sustainability indices including the FTSE4Good Index, the Dow Jones Sustainability Asia Pacific Index and the iEdge SG ESG indices. For more information, please visit www.sembcorp.com _________________________________________________________________________ Jointly issued by: CapitaLand Limited (Co. Regn.: 198900036N), SP Group and Sembcorp Industries 4 Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell. This is one of the first prototypes developed by ideaBox, an idea translation lab by SP Group and Singapore Polytechnic that brings innovative ideas to applications in everyday life. Launched on 3 April 2018, this platform aims to turn promising ideas by tertiary students and SP Group employees into sustainable energy applications for everyday life. SP Group drives research and innovation that benefit consumers, helping them to save energy and cost. This collaboration with Singapore Polytechnic exposes their students to real-world challenges, test new ideas and build solutions to implement the ideas.” — 26 June 2018 (From left) Singapore Polytechnic students Lester Loh, Ko Keng Wee and Md Tanvirul Huda speaking to SP Group GCEO Wong Kim Yin and Singapore Polytechnic Principal and Chief Executive Officer Soh Wai Wah about SCONE Group Chief Executive Officer of SP Group Wong Kim Yin (left), and Singapore Polytechnic Principal and Chief Executive Officer Soh Wai Wah (right) launching ideaBox. With them is the polytechnic’s senior lecturer Jolyon Caplin. TAGS SINGAPORE POLYTECHNICIDEABOXINNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Joint Media Release - Outdoor Cooling Innovation Made In Singapore By ST Engineering And SP Group For National Day Paradehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/b6ee8da8-4085-4f09-adfe-57cd645c169d/%5B20170727%5D+Joint+Media+Release+-+Outdoor+Cooling+Innovation+Made+In+Singapore+By+ST+Engineering+And+SP+Group+For+National+Day+Parade.pdf?MOD=AJPERES&CVID= Joint Media Release OUTDOOR COOLING INNOVATION MADE IN SINGAPORE BY ST ENGINEERING AND SP GROUP FOR NATIONAL DAY PARADE Singapore, 27 July 2017 – In a first for Singapore’s National Day Parade (NDP), segments of audiences will enjoy cool air comfort outdoors at the Floating Platform, through a made-in- Singapore innovation that ST Engineering and SP Group (SP) have created. This engineering solution builds on ST Engineering’s Airbitat Smart Cooler’s revolutionary deep cooling technology and SP’s underground district cooling network at Marina Bay that provides chilled water for air-conditioning of buildings in Marina Bay. This solution functions on chilled water running from SP’s same underground system, which is more energy-efficient than electricitypowered cooling devices. This low-cost outdoor cooling saves 90 per cent in energy consumption compared to conventional air-conditioning. Launched at the NDP Preview show on Saturday 29 July, there are 29 sets at and around the Floating Platform. In this first roll-out, the sets will be placed closest to the audience sections occupied by spectators with special needs, such as those in wheelchairs, and at areas where spectator queues may form. This unprecedented system unlocks the potential of urban spaces in land-scarce Singapore and transforms the way communities live, work and play. It also demonstrates how industry collaboration can scale up urban solutions quickly and actively deploy innovative concepts to help build an environmentally sustainable Singapore. Gareth Tang, General Manager of Innosparks, an Open Lab by ST Engineering, said, “We believe in solving complex problems of society through engineering. This innovative collaboration is one way ST Engineering pushes boundaries to create breakthrough, energy-efficient and sustainable solutions to improve daily lives.” Managing Director of SP Group’s Singapore District Cooling, Jimmy Khoo, said, “This gamechanging technology makes outdoor cooling viable in Singapore’s climate. Tapping on SP Group’s underground district cooling system that serves several buildings in Marina Bay, we are developing sustainable solutions that will help consumers save energy and cost.” 1 About ST Engineering ST Engineering (Singapore Technologies Engineering Ltd) is an integrated defence and engineering group specialising in the aerospace, electronics, land systems and marine sectors. It has global presence with offices in Asia, the Americas, Europe and the Middle East and employs about 22,000 employees. Across the globe, its employees bring innovation and technology together to create smart engineering solutions for its customers in the defence, government and commercial segments. Headquartered in Singapore, ST Engineering reported revenue of S$6.68b in FY2016 and ranks am

As Singapore continues to strike a balance between providing reliable supply and cost to consumers, it is modernising its grid and exploring opportunities that can be pursued in renewables, data analytics, control and consumer empowerment. This is key to addressing climate change. BT FILE PHOTO Powering Singapore for the future Advances in digital technologies will usher in the use of smart meters within a Smart Grid, communications networks and data management systems. BY SUBODH MHAISALKAR AND AMIT PATHARE CLIMATE change – a key topic during the Singapore International Energy Week – is the existential threat today. The drumbeats are getting louder, and the world is beginning to listen. On the other hand, with improving living standards, growth in global energy demand is seen as inevitable. These seemingly contradictory priorities of growth and reducing environmental impact are prompting governments and corporations to consider the challenges and opportunities presented by green growth where economic expansion is decoupled from energy usage. A large proportion of the global strategy for reduction in emissions intensity will rely on electrification and deployment of renewable energy. The world’s primary energy supply continues to rely on fossil fuels like coal, gas and oil. Renewables contribute only around a quarter of the energy mix, even though their share is growing. Driven by falling costs of solar cells and wind energy (88 per cent and 54 per cent reduction respectively from 2010 to 2019), investments in renewables capacity continue to outstrip those in new capacity of fossil fuel-based power generation. Battery costs have similarly fallen 86 per cent from 2010 to 2019, making electric vehicles progressively cheaper and easier to provide back-up for solar cells for when the sun doesn’t shine. Energy demand delivered by electricity (for example, transportation, cooking, cooling) will double from 19 per cent in 2017 to 40 per cent in 2050. This shift to renewables and electrification will require a fresh look at the power sector. The current “power grid”, designed in the late 19th century, is uni-directional where energy flows from central power plants to the customers. In Singapore, power-generation companies produce electricity which is transported to customers via the power grid owned and operated by SP Group. Integrating renewables and catering for large variable loads (such as charging of electric cars and buses) have created the need for the advent of the “Smart Grid”. THE SMART GRID Recent years have seen numerous advances in digital technologies. These advances include smart meters, communications networks and data management systems that enable two-way communication between utilities and customers. Better monitoring and control have enhanced both energy efficiency and reliability. The Smart Grid is thus an electricity network that enables integration of renewables and uses smart technologies to better serve consumers. SP Group’s Smart Grid Index 2019 compares 75 utilities from 35 countries. US and European utilities were ranked higher than many Asian utilities. This could be attributed to the US/European utilities’ continued focus on green energy adoption. Singapore was ranked 33rd (score of 66 per cent), while utilities from the Asean countries were ranked between the 50s and 60s with scores in the range of 45-50 per cent. Asia-Pacific utilities have also made significant improvements in Distributed Energy Resources, security and customer empowerment and satisfaction. US/European utilities fare better in areas including monitoring and control, data analytics, renewables integration, green energy, security as well as consumer empowerment. By one indicator – the System Average Interruption Duration Index which measures the average duration of interruption in power supply, indicated in minutes per customer – Singapore is the undisputed world leader. The Republic’s grid performance, measured in terms of both the frequency and duration of grid outages, is far better than that of even the other cities in the top 10 – including Tokyo, Frankfurt, London, Taipei and Hong Kong. Singapore’s high performance may be explained by our urban, high-density networks, continuous investments in advanced technological solutions, and the use of underground cables instead of overhead lines that are vulnerable to natural disasters. Singapore’s approach towards Smart Grids prioritises sustainable growth, energy security and affordability. The grid charges in Singapore for the average consumer are among the lowest in the world. Some consumers may be willing to pay more for fewer outages, but it is neither feasible to charge different prices according to the quality of electricity supply nor socially possible to impose high charges on everyone. As Singapore continues to strike a balance between providing reliable supply and cost to consumers, it is modernising its grid and exploring opportunities that can be pursued in renewables, data analytics, control and consumer empowerment. THE SMART GRID OF TOMORROW Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. Levelling up, the Smart Grid of tomorrow is envisioned to be a technology leap that will usher in the Internet of Energy, with the capability to manage millions of connected devices at all levels of the grid. Replacing today’s analog power-line transformers with power electronics will allow bi-directional energy flows, enable intelligent and remote network management, and usher in the era of a fully digital power grid. The grid will also require an added buffer of storage and demand sinks and an array of power devices that will allow it to absorb massive swings in supply and demand and cater for intermittency of renewables. These hardware improvements will be optimised by a range of software solutions driven by stochastic algorithms that integrate supply and demand movements. We can think of it in terms of a new Artificial Intelligence “brain” for the grid that can: ■ absorb and structure the vast amounts of data being continually generated by a multitude of devices; ■ deploy platforms and protocols for these devices to “communicate” with each other; and ■ adapt, learn and evolve in order to keep improving grid efficiency without compromising on security. Transactive platforms could potentially use blockchain technology with embedded encryption for power transactions enabled by ultra-fast 5G telecommunications networks. As Singapore’s challenges are markedly different from America’s and Europe’s, we require a different approach. Feed-in-tariffs, microgrids, natural disasters and transmission over hundreds of kilometres are not top challenges to the Singapore power grid. Instead, Singapore has to deploy and integrate renewables into its power system. Although the architectures of future grids are still emerging, Singapore’s priorities include clean energy generation, energy efficiency and grid resilience. Initiatives to support these include power generation from natural gas and potentially hydrogen in the future, deployment of solar cells coupled with energy storage, building and industrial energy efficiency, and electrification of transport. The time for incremental efforts is gone. A groundbreaking shift in clean energy deployment, underpinned by the right supporting infrastructure for scaleup of these solutions, is the way. In keeping with the Smart Nation vision, the Smart Grid offers an unparalleled opportunity to leverage the full potential of electrification that enhances security, reliability and affordability. This is key to addressing climate change and delivering sustainable development for Singapore. ❚ The writers are from the Energy Research Institute (ERI), Nanyang Technological University (NTU) of Singapore. Subodh Mhaisalkar is associate vice-president and professor at the School of Materials Science and Engineering at NTU, and also executive director of the ERI. Amit Pathare is a senior scientist and programme director at ERI.

SP Group Sustainability Review FY2019/2020 SP GROUP Sustainability Review FY2019/2020 Scope of Review This is the annual sustainability review published by SP Group for the financial year 1 April 2019 to 31 March 2020. The scope of this review covers SP Group’s Singapore-based operations. Sustainability Strategy SP Group’s mission is to deliver reliable and efficient utilities services to enhance the economy and the quality of life of our consumers. This mission is rooted in our value system of commitment, integrity, passion and teamwork. Sustainability is central to our mission and guides us to achieve our mission in a responsible and committed manner. As a leading energy utilities company, we anchor our sustainability strategy around the United Nation’s Sustainable Development Goal (SDG) 7 – to ensure access to reliable, sustainable and modern energy for all. For more information, please refer to https://www.un.org/sustainabledevelopment/energy/ 7.1 Enhance energy access SDG 7 has three key targets: 7.2 Increase renewable energy 7.3 Promote energy efficiency Industry collaboration in energy technology and investment in energy infrastructure are identified as key enablers to meet these targets. We aspire to be a leading utilities company in a low-carbon future and providing energy that is reliable and sustainable is central to this long-term strategy. We recognise that to enable this clean transition, we need to invest in innovative technologies and infrastructure. We also understand that our actions need to extend beyond our own operations, to those of our customers who can create a large share of the impact through their choices and decisions. With this in mind, we have identified three strategic areas that support our actions towards the achievement of SDG 7: (1) Network Reliability, (2) Innovation and (3) Customer Empowerment. Mission: Deliver reliable and efficient utilities services to enhance the economy and the quality of life Network Reliability Value System: Commitment, Integrity, Passion, Teamwork customer empowerment Innovation 02 SP GROUP Sustainability Review FY2019/2020 In addition to helping customers reduce their carbon footprint, SP Group is committed to reducing the environmental impact from our business operations. In 2019, an extensive data collection exercise was completed to calculate the greenhouse gas (GHG) emissions following the principles in the Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (revised edition). FY2019/2020 emissions Absolute, tonnesCO 2 e Intensity, kgCO 2 e/MWh sold Scope 1 25,966 0.54 Scope 2, location based 355,110 7.38 The bulk of SP Group’s GHG emissions in Scope 2 resulted from the dissipated energy emissions from technical losses via the distribution network and the transmission system in Singapore. While these emissions are inherent in the operations of the network, SP Group is committed to identifying opportunities to reduce the emissions from other key business activities that we operate and can influence. Value Add 30 Vision 2030 Reduce Carbon 30 We have set ourselves a “30-30-30” target to add at least 30 per cent value to our customers and reduce our carbon footprint by 30 per cent, by 2030. With FY2018/2019 as the baseline year where applicable, selected performance indicators will be measured and tracked in relation to our material topics of network reliability, innovation and customer empowerment. Our SAIDI performance for electricity network improved to 0.56 minute as compared to 0.87 minute in the previous year More than 29,000 tonnesCO 2 e avoided from our various low carbon solutions offered to our customers In FY2019/2020, our System Average Interruption Duration Index (SAIDI) for electricity network improved to 0.56 minute as compared to 0.87 minute in the previous year. Commonly used as a reliability indicator by electricity companies, SAIDI measures the average outage duration experienced by each customer served. Our improvement reflects the continuous efforts we have put in place to ensure our customers are provided with reliable electricity supply. We have also facilitated the switch for 46 per cent of residential customers and 43 per cent of small business customers in the Open Electricity Market, enabling them to enjoy savings of 20 per cent to 30 per cent off the regulated tariff. Customers also have the option of a non-standard price plan to buy electricity from the wholesale electricity market. The various initiatives that have resulted from our focus on innovation have helped to reduce the carbon footprint of our customers through avoided emissions. In FY2019/2020, the carbon dioxide (CO 2 ) emissions avoided amounted to more than 29,000 tonnes carbon dioxide equivalent (tonnesCO 2 e), which was 19 per cent more than the baseline year of FY2018/2019. 03 SP GROUP Sustainability Review FY2019/2020 Contributing to SDG 7 Targets SDG targets by 2030 Material topic Our key contributions 7.1 Energy Access Ensure universal access to affordable, reliable and modern energy services. Network reliability Innovation • Investing in network infrastructure upgrades • Deploying smart grid technologies to improve and maintain network reliability • Increasing electric vehicle charging stations Customer empowerment • Enabling access to the Open Electricity Market by empowering customers to choose electricity packages and enjoy savings • Deploying digital solutions for energy consumers 7.2 Renewable Energy Increase substantially the share of renewable energy in the global energy mix. Innovation • Deploying solar PV projects • Testing green hydrogen • Testing waste-to-energy solutions • Issuing and trading of Renewable Energy Certificates 7.3 Energy Efficiency Double the global rate of improvement in energy efficiency. Innovation Customer empowerment • Developing smart building and smart district level solutions • Deploying district cooling and energy saving solutions • Deploying smart technology through advanced electricity meters and SP Utilities mobile app • Spreading environmental awareness through GreenWall, GreenUP, Energy Challenge and My Carbon Footprint Refer to page 17 for more details on these initiatives 04 SP GROUP Sustainability Review FY2019/2020 Network Reliability Why This is Material SP Group serves a large customer base who expects uninterrupted power and a high-quality maintenance framework. We understand that people and businesses rely on us to provide consistent and reliable power. SP Group aims to deliver a high reliability rate with near-zero downtime. Network reliability will continue to be a key topic to SP Group as we strive to deliver excellence in our service provision and operations. Management Approach Network Maintenance Singapore has one of the best electricity and gas network systems in the world. Despite all our efforts, supply interruption is inevitable. They occur due to various reasons including network failure, damage by third parties, faulty equipment at customer sites or issues with the source of the supply. Electricity Network To minimise occurrence of power failure, SP Group carries out regular maintenance measures. One of the measures is online condition monitoring which checks the network around the clock. Any anomalies detected will trigger a response for the team to carry out rectification works to ensure the continued well-being of the equipment. In 2019, to enhance speed and accuracy in predicting anomalies, we have implemented online condition monitoring for newly installed 230kV and 400kV cable joints, and for all 230kV, 400kV and new 66kV switchgears. We are in the process of doing the same for all 22kV source station’s switchgears, to be completed by 2022. We also carry out physical monitoring every six to nine months. This measures the voltage and equipment condition when the checks are being conducted. If a power failure occurs, we take remediation actions to minimise the impact and downtime. Implemented online condition monitoring for newly installed 230kV and 400kV cable joints, and for all 230kV, 400kV and new 66kV switchgears to enhance speed and accuracy Employees work 24/7 at SP Group’s distribution control centre, the nerve centre of Singapore’s power grid, to ensure supply reliability. 05 SP GROUP Sustainability Review FY2019/2020 SP Group’s mobile generator crew is on standby 24/7. 1. Remote switching 2. Manual switching 3. Mobile generators 4. Cable jointing When a power fault is detected, this first course of action disconnects the affected equipment from the network and reconnects it to an alternative supply source. In 2019, we implemented remote switching capabilities for all 6.6kV distribution networks substations, enabling quicker restoration should a supply interruption occur. This is conducted when remote switching is unable to restore power supply. Power faults in low-voltage networks, such as damage to overground boxes that are used to transmit electricity to customers, are usually resolved through manual switching. These generators are deployed when power faults are reported and are used to provide temporary electricity supply while network issues are being resolved. This is conducted when switching is unable to resolve the power fault and the mobile generators cannot access the substation where the fault has occurred. Manual switching 06 SP GROUP Sustainability Review FY2019/2020 Gas Network SP Group owns and operates the gas network to supply gas to industrial, commercial and residential customers. The high pressure gas transmission system transports the main fuel source for Singapore’s power generation plants. A whole-of-life approach to asset management is adopted to manage risk and ensure that the gas network is developed, maintained and operated in a safe manner. The gas network is monitored round the clock in a system control centre. A Supervisory Control and Data Acquisition (SCADA) system is deployed on the transmission system to avail remote monitoring and operations capability, which enables immediate response to incidents. When incidents occur, response is centrally managed to ensure that performance recovery is quick and directed, and disruption to customers is minimised. SP Group checks the gas regulators regularly to ensure optimal gas supply pressure for customers. Regular inspections and maintenance are conducted on our assets to maintain reliability. An asset renewal programme tracks asset performance and replaces deteriorating assets efficiently. Patrol and leak survey of the pipelines are conducted to detect third party activities and gas leaks respectively. Dedicated planning of assets, selection of materials, project management and strict testing requirements are in place to maintain the integrity of the gas network. This enables continual good performance to existing consumers and supply to new consumers. International Collaboration In ensuring a more secure, accessible and sustainable energy future, SP Group is an active member of several international and regional working groups which benchmark and share best practices on grid operations. Participants at the 2019 HAPUA Council meeting. SP Group represents Singapore in the Heads of ASEAN Power Utilities Authorities (HAPUA) Pantone 2235C C75 M0 Y35 K0 R0 G176 B178 Pantone Red 032C C0 M91 Y87 K0 R239 G63 B54 Pantone 286C C100 M60 Y0 K6 R0 G98 B170 Pantone Process Yellow C C0 M0 Y100 K0 R:255 G242 B0 In the International Utility Working Group that was formed in 2003, SP Group is one of the utilities companies in the 10-member countries that meet annually to address grid reliability and security, integrating clean energy sources and meeting the digital needs of customers. In Southeast Asia, SP Group represents Singapore in the Heads of ASEAN Power Utilities Authorities (HAPUA). HAPUA’s key objectives include strengthening regional energy security through interconnection development and enhancing the quality and reliability of the electricity supply system. SP Group is the Chair of the Working Group #3 to focus on the areas of Distribution, Power Reliability and Quality. 07 SP GROUP Sustainability Review FY2019/2020 SP Group continues to invest in infrastructure to uphold network reliability. Initiatives Energy Access – SDG 7.1 Investing in Network Infrastructure Upgrades Planning and investing in network infrastructure upgrades is key to ensuring consumers have reliable and safe access to electricity. As part of our accelerated gas mains renewal programme, we have replaced more than 70km of aging ductile iron pipelines with more durable polyethylene pipes. This significantly reduces the risk of gas leaks and improves gas safety. We have embarked on the upgrading of two key operational systems, for gas network monitoring and control, and to support all gas market activities in Singapore. The final connection of our transmission network in the north of Singapore was also completed, enhancing the security and reliability of supply serving Liquefied Natural Gas (LNG) customers in the area. Commissioned a new 400kV substation to support more industrial capacity We have a long-term asset renewal strategy – based on the performance, condition and age of our equipment – to ensure that our electricity network remains resilient. We commissioned a new 400kV substation to support more industrial capacity and renewed one of two 230kV interconnections between Singapore and Malaysia. We have also replaced 606 switchgear panels, 158 transformers and 253km of cables in the distribution network. In 2012, we commenced an underground transmission cable tunnel project to support SP Group’s long-term plan of securing reliable and efficient electricity supply for Singapore. The project will allow us to install, repair and replace aging assets, and upgrade our network efficiently, with minimal inconvenience to the public. We have since installed and commissioned seven transmission cable circuits in our cross-island underground cable tunnels that were completed in 2019. These circuits, spanning close to 138km, are part of our long-term plan to replace aging assets and meet Singapore’s future electricity needs. 08 SP GROUP Sustainability Review FY2019/2020 Smart Grid Index In 2018, we launched the world’s first Smart Grid Index (SGI) to help utilities measure and advance in key dimensions of grid development. The SGI received strong endorsement from industry experts and stakeholders. Covering seven key aspects of an electricity grid – 1) supply reliability; 2) monitoring and control; 3) data analytics; 4) integration of Distributed Energy Resources (DER); 5) green energy; 6) security, and 7) customer empowerment and satisfaction – the SGI allows utilities to understand their strengths and areas they can improve in. Today, the SGI measures and benchmarks grid smartness across 75 utilities from 35 countries. In 2019, utilities in Asia Pacific nations made significant improvements in the rankings with an overall improvement of 10 percentage points from 2018. Improvements were most notable in areas of integration of DER, security, and customer empowerment and satisfaction. For further details on the benchmarking scores, please refer to https://www.spgroup.com.sg/what-we-do/smart-grid-index. SECURITY & SATISFACTION CUSTOMER EMPOWERMENT Best Practices by Dimensions GREEN ENERGY MONITORING & CONTROL DER INTEGRATION DATA ANALYTICS SUPPLY RELIABILITY Performance Network reliability is an important contributor to the economy and SP Group aims to ensure minimum disruption to electricity and gas supply for all businesses and households. There are two key indicators that our industry measures when assessing performance on network reliability: i) SAIDI, a system index of average duration of interruption in the power supply indicated in minutes per customers, and ii) System Average Interruption Frequency Index (SAIFI), a system index of average frequency of interruptions in the power supply. In FY2019/2020, our SAIDI for the electricity network improved by over 35 per cent. FY2018/2019 FY2019/2020 Electricity SAIDI (min) 0.87 0.56 SAIFI 0.0307 0.0366 Gas SAIDI (min) 0.0932 0.2637 SAIFI 0.0014 0.0019 To ensure minimal service disruption to our gas network, we have been actively replacing aging ductile iron pipelines with more durable polyethylene pipes to improve our gas SAIFI and SAIDI performance. Future Outlook To meet the 30-30-30 targets and minimise customer supply interruption, we actively invest in infrastructure, technology and engineering capabilities to uphold high performance standards. We continually look for innovative and cost-effective ways to deliver faster and better services and empower our staff with the knowledge they need to increase productivity and bring value to our customers and stakeholders. 09 SP GROUP Sustainability Review FY2019/2020 Innovation Why This is Material Singapore has pledged to reduce its Emissions Intensity by 36 per cent from 2005 levels by 2030. It has recently committed to enhance its nationally determined contribution to the absolute peak emissions level of 65 million tonnes of CO 2 equivalent around 2030. By 2050, Singapore aims to halve the amount of emissions it produces from its 2030 peak, with the view to achieve net-zero emissions as soon as viable in the second half of the century. Innovation and new technologies are central to facilitating this transition. SP Group can be a key facilitator and enabler for this change. Our investments in climate-friendly innovations will not only power a greener tomorrow for our business, they benefit the entire ecosystem, including organisations and individuals trying to reduce their own footprint. Management Approach SP Group takes an active approach to keep at the forefront of new technologies. Our approach has been to tap the global innovation ecosystem for exposure, test new solutions and build new capabilities to enable us to deliver value-added solutions to customers. SP has been actively engaging the global innovation ecosystem through programmes such as the Free Electrons Global Accelerator. In partnership with nine other global utilities, SP Group invites promising energy-related start-ups to apply for the accelerator programme which runs annually. Into its fourth edition in 2020, Free Electrons received a total of more than 850 start-up applications from 86 countries. Since 2017, Free Electrons has received more than 2,300 applications and investments were made in more than 100 pilot programmes while more than S$30 million has been invested in start-ups. SP Group invests in venture capital funds globally to access the innovation ecosystems and keeps abreast of market and technology developments. Our venture capital funds provide SP Group with deal flow access to start-ups globally including Asia, US and Europe. Through this innovation ecosystem, SP Group has been identifying relevant and promising technologies to run pilots. This approach allows us to validate the technologies and performance in our local environment, and build new capabilities as we partner start-ups and organisations to develop new solutions. By 2050, Singapore aims to halve the amount of emissions it produces from its 2030 peak, with the view to achieve net-zero emissions as soon as viable in the second half of the century Since 2017, Free Electrons has received more than 2,300 applications from innovative energy startups. More than 100 pilot programmes were initiated between the utilities and start-ups. More than S$30 million has been invested in the start-ups. Free Electrons utilities and start-up participants in Berlin, Germany. 10 SP GROUP Sustainability Review FY2019/2020 Initiatives Energy Access – SDG 7.1 Electric Vehicle Charging The switch to low-carbon electric vehicles (EVs) is seen as an increasingly viable route for the decarbonisation of the transportation sector globally. With our geographic size, economic landscape and existing infrastructure, Singapore is well-placed to adopt green mobility, and SP Group aims to drive this change. Over the past two years, SP Group has been partnering organisations to set up EV charging stations across the island, in line with the government’s longerterm plan to build 28,000 electric vehicle charging points by 2030. In 2019, the high-speed EV charging network was increased to 200 points across Singapore, including 52 direct current fast chargers. Locating the charging points can be done via the SP Utilities app. Through the app, users can start and stop charging, and pay for the electricity used. This allows for greater convenience to users to access the largest fleet of EV charging points in Singapore. Renewable Energy – SDG 7.2 Solar Panels SP Group has installed solar photovoltaic (PV) panels at our headquarters and district offices and developed storage systems to harness and deploy energy efficiently. This experience enables us to work with partners in the community and industrial customers to achieve similar sustainable outcomes. The Integrated Energy Solutions system includes features like the SP Group’s direct current fast charging points offer our customers a convenient and quick way to charge their electric vehicles. “ We are very pleased to work with SP Group on the enabling infrastructure for EVs at Paya Lebar Quarter. We see EVs as representing a better environmental solution for cars in Singapore and are already seeing demand from our Paya Lebar Quarter office tenants for EV charging stations.” - Mr Richard Paine, Managing Director of Paya Lebar Quarter energy storage capabilities, energy sensors and a real-time digital platform to monitor, analyse and optimise energy usage. Machine learning models were also deployed to better monitor the panels’ condition to reduce the need for regular inspections. One such digital system was developed at the local SembCorp Marine Tuas Boulevard Yard that optimises energy consumption and harnesses solar energy for significant savings. The system is paired with 4.5 MegaWattpeak (MWp) solar panels, the largest single solar rooftop at a shipyard in Southeast Asia. It will provide up to 30 per cent of electricity consumed by the yard’s steel structure fabrication workshop during peak load. 11 SP GROUP Sustainability Review FY2019/2020 Green Hydrogen While renewable energy such as solar and wind has been at the forefront of clean energy solutions, alternative clean fuels such as hydrogen gas has the potential to offer consumers a viable option for accessing clean energy. With water and energy as the bi-products, hydrogen gas as a fuel offers plenty of potential, more so for Singapore, which has limited renewable options. In 2019, SP Group installed a hydrogen energy system at our training centre at Woodleigh Park in partnership with Marubeni Corporation and Tohoku University. The system generates green hydrogen through electrolysis powered by solar energy. This has helped us convert the training centre into the first zero-emission building in Southeast Asia that is powered by green hydrogen. Since October last year, the building, which consumes about 2,000 kilowatt hours of electricity a month – equivalent to the monthly usage of five four-room Housing Board flats – has been able to operate independently from the national grid. Waste to Energy Waste generation in Singapore has increased seven fold over the past 40 years, putting immense pressure on Singapore’s only landfill at Pulau Semakau which will be full by 2035. With land being a scarce resource, there is urgent need to explore alternatives for waste disposal. SP Group and Gardens by the Bay announced plans to pilot a zero-waste solution at the Gardens. This solution offers an effective alternative to incineration using compact gasification technology to convert waste into thermal energy and biochar. As a result, waste is reduced to only five per cent of its original volume and emissions are reduced by up to 20 per cent. The smart-waste management system could enable sustainable zero-waste districts to be viable in Singapore, bringing the country closer towards a circular economy. In addition to tackling the waste issue, this technology will also allow us to explore efficient alternative solutions to generating energy and reducing our reliance on fossil fuels. SP Group harnesses renewable energy to create clean energy solutions for customers. SP Group installed a hydrogen energy system at our training centre at Woodleigh Park in partnership with Marubeni Corporation and Tohoku University SP Group and Gardens by the Bay announced plans to pilot a zero-waste solution at the Gardens. As a result, waste is reduced to only five per cent of its original volume and emissions are reduced by up to 20 per cent. The smart-waste management system is deployed at Gardens by the Bay. 12 SP GROUP Sustainability Review FY2019/2020 Renewable Energy Certificates Platform In 2018, SP Group launched the world’s first blockchain-powered Renewable Energy Certificate (REC) marketplace. The marketplace enables the trading of RECs – for renewable energy producers to sell, and for consumers wishing to use green energy to purchase. In 2019, an agreement was signed with the International REC Standard Foundation for SP Group to be the first authorised local issuer of I-RECs in the Asia Pacific. This international accreditation means consumers can be assured of the integrity of each REC transaction. With the one-stop digital REC platform, SP Group is removing barriers so that big and small consumers can achieve their green targets seamlessly and securely. Energy Efficiency – SDG 7.3 Smart Building Solutions SP Group actively explores new technologies to support the energy needs of buildings and districts. With 75F, a building intelligence provider harnessing Internet of Things and machine learning, we are A sample of an REC that is issued to consumers. In 2018, SP Group launched the world’s first blockchain-powered Renewable Energy Certificate marketplace offering a micro-climate control solution that can save up to 30 per cent in energy consumption while improving occupant comfort. This solution has been deployed at DBS Asia Hub at Changi Business Park since February 2020. Tenancity was launched in 2019 to provide offices, malls and campuses with an energy-efficient solution in both tenant and common spaces. As part of this product, the consumption insights were also offered for the landlord and tenants to know about unusual deviations from benchmarks, anomalies in usage, and water leakage detection. This allows customers to take concrete steps to save energy and water. The first project was in Changi Airport where smart electricity and water meters were deployed for all tenants in Terminal 3. Data was aggregated through a wireless mesh network, becoming one of the first to integrate smart electricity and water meters in a wireless network within a building. Through the implementation of an energyefficient solution, coupled with advanced meters and operational analytics within the tenant premises, we are able to improve operational efficiency in Changi Airport Group’s utilities billing processes. Since then, similar projects have been undertaken at HDB Connection One and Nanyang Technological University. SP Group is also working with the newly set up Singapore Eco Office from the Ministry of the Environment and Water Resources and Temasek Holdings to transform Tampines into an Eco Town. This is part of the Singapore Government’s plans to rejuvenate and transform mature towns and make them more sustainable. SP Group’s micro-climate control solution allows customers to save up to 30 per cent in energy consumption while improving occupant comfort. 13 SP GROUP Sustainability Review FY2019/2020 District Cooling and Energy Saving Solutions At Marina Bay Sands, SP Group operates the world’s largest underground district cooling system. Here, chillers centrally produce chilled water during off-peak periods, store the chilled water using a thermal energy storage system, and supply the chilled water for air conditioning use at the buildings in the Marina Bay area. If renewable energy that is used to power the chillers suddenly fluctuates, the lithium ion battery will immediately discharge energy to balance the supply, hence overcoming the challenge of inconsistent renewable energy in a cost-effective way. For the innovative efforts, SP Group was presented with the 2019 Minister for National Development’s R&D Merit Award at the Urban Sustainability R&D Congress 2019. Performance SP Group’s low-carbon initiatives have enabled our customers to avoid more than 29,000 tonnesCO 2 in FY2019/2020, equivalent to planting more than 1.4 million rain trees 1 or taking more than 6,300 cars off the road for a year 2 . Measuring this progress against the target of helping our customers reduce their carbon footprint, these initiatives have achieved 19 per cent increase in the CO 2 avoided since 2018. Future Outlook SP Group recognises that Singapore lacks land to scale up renewable energy systems. However, we plan to work with our neighbouring countries on cross-border power supply. Building transmission lines to connect the countries and using renewable energy credits to facilitate power trading can allow Singapore to use clean power even if it cannot produce it. Furthermore, we will continue to work on our strategic areas for innovation to provide our customers with low-carbon solutions. SP Group’s low carbon initiatives have enabled customers to avoid more than 29,000 tonnesCO 2 in FY19/20, equivalent to planting more than 1.4 million rain trees or taking more than 6,300 cars off the road for a year SP Group operates the world’s largest underground district cooling system that supplies chilled water for air conditioning to buildings in the Marina Bay area. 1 One mature rain tree absorbs 0.0201 tonnesCO 2 a year - data from My Carbon Footprint study by South Pole 2 From US EPA Greenhouse Gas Equivalencies Calculator 14 SP GROUP Sustainability Review FY2019/2020 Customer Empowerment Why This is Material The transition towards a clean energy economy will largely be driven by end-user consumption. Given that SP Group provides electricity and gas transmission and distribution services to consumers in Singapore, customer education and empowerment will support Singapore’s target to transition to a low-carbon future. Beyond this, empowerment of customers can result in energy and cost savings for the customers of SP Group, increasing value to them. Management Approach SP Group’s customers are at the core of our business strategies. Our initiatives for the community and our customers are aligned with our mission – to deliver reliable and efficient utilities services to enhance the economy and the quality of life. Public education is an important aspect of our management approach. SP Heart Workers, the staff volunteers of SP Group, organise interactive workshops and training for members of the community on issues of energy efficiency and safety. In 2019, we engaged students from the Nanyang Polytechnic School of Interactive and Digital Media to develop a series of gas safety awareness videos. These videos were part of a gas safety campaign that we rolled out in September last year. Empowerment Through Technology To provide greater convenience to our customer base, we have embarked on a digital transformation journey. This has resulted in digital products that power internal business units and energy technology products that are available to customers. With energy technology as a tool to drive sustainability, the primary goals are to: 1) inform, 2) enable and 3) add value. Inform Timely data, information and recommendations on your energy use. Enable Take actions through direct control and automation with AI recommendations. Add Value Providing economic value while contributing to sustainability. 15 SP GROUP Sustainability Review FY2019/2020 Initiatives Energy Access – SDG 7.1 Open Electricity Market In 2018, the electricity market in Singapore opened up, allowing residential consumers to choose their utilities package from new retailers in the market. Regardless of their choice of whether to remain with SP Group at the regulated tariff, or switch to another electricity retailer, SP Group is committed to helping consumers make the right decisions which enable them to save energy and cost. Typical savings are between 20 per cent to 30 per cent off the regulated tariff. To demonstrate our commitment, we have rolled out a price comparison feature on the SP Utilities app, whereby customers can see various price plans at a glance. This makes it easier for consumers to select price plans that best suit their consumption needs. Energy Efficiency – SDG 7.3 SP Group has facilitated the switch for many of our customers to enable them to save 20 per cent to 30 per cent off the regulated tariff Smart Technology SP Group is increasingly shifting its focus to use data science and artificial intelligence (AI) to deliver efficient energy solutions to our customers. We refer to this as an “Energy Brain”. This “Energy Brain” uses intelligence gathered from a large volume of consumption data from both residential homes and businesses to provide customers with data-driven solutions. Beyond this, we are increasing customer empowerment by installing advanced electricity meters for all households, allowing residents to access their half-hourly electricity usage through our SP Utilities app. These advanced meters allow residents to gain a better picture of their consumption patterns, enabling them to implement reduction and efficiency measures in a meaningful manner. SP Group uses data science and artificial intelligence to deliver efficient energy solutions to customers. 16 SP GROUP Sustainability Review FY2019/2020 Energy Efficiency – SDG 7.3 Environmental Awareness In March 2020, SP Group launched the enhanced Carbon Footprint calculator, called My Carbon Footprint. It enables everyone in Singapore to be more aware of the environmental impact of their daily actions. First launched in December 2019, the initial version allows users to view the carbon emissions resulting from their electricity consumption. The calculator that is available on the SP Utilities app allows everyone in Singapore to measure their environmental impact from their daily lifestyle choices according to their household profile, mode and duration of commute, frequency of holiday travel, spending habits and food consumption. Approximately 13 per cent of SP Utilities app users had participated in GreenUP and completed over 1.3 million activities In addition, SP Group has launched initiatives that allow A screengrab of My Carbon Footprint. consumers to adopt a more sustainable lifestyle through their daily actions. GreenUP, also available on the SP Utilities app, aims to educate and empower customers to go green in a fun and interactive way. As of 31 March 2020, approximately 13 per cent of SP Utilities app users have participated in GreenUP and completed over 1.3 million activities cumulatively since its launch in September 2019. The Energy Savings Challenge was rolled out through various platforms including the SP Utilities app. A partnership between the National Environment Agency and SP Group, the Challenge was first launched in 2017 as a call to households to reduce their electricity use by 1 per cent by practising simple energy saving habits as a way of life to contribute to a sustainable environment. With the GreenUP feature on the SP Utilities app, users can participate in challenges and earn rewards. 17 SP GROUP Sustainability Review FY2019/2020 Performance Customer Empowerment As of 31 March 2020, 46 per cent of households and 43 per cent of eligible businesses have switched to buying electricity from a retailer of their choice. They have since enjoyed savings of about 20 per cent to 30 per cent off the regulated tariff. Customers also have the option of buying electricity from the wholesale electricity market. Under this arrangement, customers buy at the wholesale electricity price which varies every half an hour depending on the prevailing demand and supply situation in Singapore’s wholesale electricity market. SP Group has installed 480,000 smart meters to businesses and households as of March 2020 Customers are empowered with their utilities consumption data via the SP Utilities app. With more than 900,000 app downloads, customers are submitting their meter readings, viewing their bills and paying directly via the SP Utilities app. Customers can pay with all credit cards from over 380 banks and enjoy rebates and rewards offered by banking partners for payment through the app. We have processed over 800,000 unique transactions through the app since 2019, giving customers greater convenience. SP Group has also installed 480,000 smart meters to businesses and households as of March 2020 and will continue to roll these out incrementally over the next five years. Future Outlook SP Group’s overarching goal is to empower everyone with the knowledge and tools to foster a low-carbon future for all. We will continue to harness digital technology to provide our customers with the information and means to lower their electricity consumption and adopt a more sustainable lifestyle. SP Group enables a low-carbon and sustainable future for Singapore. 18 Sustainability Review FY2019/2020 2 Kallang Sector Singapore 349277 T. +65 6916 8888 F. +65 6304 8188 https://www.spgroup.com.sg/

Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment Category: Sustainability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment Category: Sustainability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment Category: Sustainability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment Category: Sustainability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment Category: Sustainability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/helping-consumers-change-and-save SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Helping Consumers Change and Save RELIABILITY The electricity market is opening up to all residential customers in 2018. They can choose the electricity provider and price plan that best suit their lifestyle and needs. SP Group will help them make the switch seamlessly. Customers can also choose to remain with SP Group. They can buy electricity from the Wholesale Electricity Market or continue at the regulated tariff. Buying from the wholesale market is a new option where customers pay the prevailing electricity market prices based on demand and supply. Regardless of their choice, SP Group will help customers change and save. They can connect with us through our phone hotline, website, customer service centres or chat ‘live’ with our agents on the SP Utilities mobile application. Since 2001, SP Group has been supporting the Energy Market Authority (EMA) in progressively opening the retail electricity market to competition. We will continue to operate the national power grid so consumers can enjoy the same reliable and efficient electricity supply, regardless of their choice of retailer. — 30 May 2018 Watch this video to find out more about the transmission cable tunnel project. TAGS SERVICEOPEN ELECTRICITY MARKET YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ SP partners Pyxis to launch direct-current fast charging point for electric harbour crafts Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. Category: Innovation Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment Category: Sustainability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/helping-consumers-change-and-save SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Helping Consumers Change and Save RELIABILITY The electricity market is opening up to all residential customers in 2018. They can choose the electricity provider and price plan that best suit their lifestyle and needs. SP Group will help them make the switch seamlessly. Customers can also choose to remain with SP Group. They can buy electricity from the Wholesale Electricity Market or continue at the regulated tariff. Buying from the wholesale market is a new option where customers pay the prevailing electricity market prices based on demand and supply. Regardless of their choice, SP Group will help customers change and save. They can connect with us through our phone hotline, website, customer service centres or chat ‘live’ with our agents on the SP Utilities mobile application. Since 2001, SP Group has been supporting the Energy Market Authority (EMA) in progressively opening the retail electricity market to competition. We will continue to operate the national power grid so consumers can enjoy the same reliable and efficient electricity supply, regardless of their choice of retailer. — 30 May 2018 Watch this video to find out more about the transmission cable tunnel project. TAGS SERVICEOPEN ELECTRICITY MARKET YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment Category: Sustainability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/helping-consumers-change-and-save SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Helping Consumers Change and Save RELIABILITY The electricity market is opening up to all residential customers in 2018. They can choose the electricity provider and price plan that best suit their lifestyle and needs. SP Group will help them make the switch seamlessly. Customers can also choose to remain with SP Group. They can buy electricity from the Wholesale Electricity Market or continue at the regulated tariff. Buying from the wholesale market is a new option where customers pay the prevailing electricity market prices based on demand and supply. Regardless of their choice, SP Group will help customers change and save. They can connect with us through our phone hotline, website, customer service centres or chat ‘live’ with our agents on the SP Utilities mobile application. Since 2001, SP Group has been supporting the Energy Market Authority (EMA) in progressively opening the retail electricity market to competition. We will continue to operate the national power grid so consumers can enjoy the same reliable and efficient electricity supply, regardless of their choice of retailer. — 30 May 2018 Watch this video to find out more about the transmission cable tunnel project. TAGS SERVICEOPEN ELECTRICITY MARKET YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability [20161001] The Electricity Times - Save Energy, Stay Safehttps://www.spgroup.com.sg/dam/jcr:081bfa03-928b-4356-96ca-a73e2a40f4f0 Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment Category: Sustainability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment Category: Sustainability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability [20161001] The Electricity Times - Save Energy, Stay Safehttps://www.spgroup.com.sg/dam/jcr:081bfa03-928b-4356-96ca-a73e2a40f4f0 Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=save-energy-save-cost Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water and gas usage, and even compare your consumption pattern with that of your neighbours. More features are coming your way, to help you do more with less. We’ll keep raising the bar, to help you keep consumption and cost down. With SP, your bill is designed to help you track past consumption, compare your power usage with that of your neighbours’ and receive tips on saving energy. TAGS SERVICE EXCELLENCESP UTILITIES MOBILE APPYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability [20161001] The Electricity Times - Save Energy, Stay Safehttps://www.spgroup.com.sg/dam/jcr:081bfa03-928b-4356-96ca-a73e2a40f4f0 Joint Media Release - Outdoor Cooling Innovation Made In Singapore By ST Engineering And SP Group For National Day Paradehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/b6ee8da8-4085-4f09-adfe-57cd645c169d/%5B20170727%5D+Joint+Media+Release+-+Outdoor+Cooling+Innovation+Made+In+Singapore+By+ST+Engineering+And+SP+Group+For+National+Day+Parade.pdf?MOD=AJPERES&CVID= Joint Media Release OUTDOOR COOLING INNOVATION MADE IN SINGAPORE BY ST ENGINEERING AND SP GROUP FOR NATIONAL DAY PARADE Singapore, 27 July 2017 – In a first for Singapore’s National Day Parade (NDP), segments of audiences will enjoy cool air comfort outdoors at the Floating Platform, through a made-in- Singapore innovation that ST Engineering and SP Group (SP) have created. This engineering solution builds on ST Engineering’s Airbitat Smart Cooler’s revolutionary deep cooling technology and SP’s underground district cooling network at Marina Bay that provides chilled water for air-conditioning of buildings in Marina Bay. This solution functions on chilled water running from SP’s same underground system, which is more energy-efficient than electricitypowered cooling devices. This low-cost outdoor cooling saves 90 per cent in energy consumption compared to conventional air-conditioning. Launched at the NDP Preview show on Saturday 29 July, there are 29 sets at and around the Floating Platform. In this first roll-out, the sets will be placed closest to the audience sections occupied by spectators with special needs, such as those in wheelchairs, and at areas where spectator queues may form. This unprecedented system unlocks the potential of urban spaces in land-scarce Singapore and transforms the way communities live, work and play. It also demonstrates how industry collaboration can scale up urban solutions quickly and actively deploy innovative concepts to help build an environmentally sustainable Singapore. Gareth Tang, General Manager of Innosparks, an Open Lab by ST Engineering, said, “We believe in solving complex problems of society through engineering. This innovative collaboration is one way ST Engineering pushes boundaries to create breakthrough, energy-efficient and sustainable solutions to improve daily lives.” Managing Director of SP Group’s Singapore District Cooling, Jimmy Khoo, said, “This gamechanging technology makes outdoor cooling viable in Singapore’s climate. Tapping on SP Group’s underground district cooling system that serves several buildings in Marina Bay, we are developing sustainable solutions that will help consumers save energy and cost.” 1 About ST Engineering ST Engineering (Singapore Technologies Engineering Ltd) is an integrated defence and engineering group specialising in the aerospace, electronics, land systems and marine sectors. It has global presence with offices in Asia, the Americas, Europe and the Middle East and employs about 22,000 employees. Across the globe, its employees bring innovation and technology together to create smart engineering solutions for its customers in the defence, government and commercial segments. Headquartered in Singapore, ST Engineering reported revenue of S$6.68b in FY2016 and ranks among the largest companies listed on the Singapore Exchange. It is a component stock of the FTSE Straits Times Index, MSCI Singapore and the SGX Sustainability Leaders Index. Please visit www.stengg.com for more information. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. More than 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG. 2 Annex 1 Outdoor Cooling Innovation By ST Engineering & SP Group – How It Works 3 Annex 2 The Airbitat Smart Cooler The Airbitat Smart Cooler, created by Innosparks (an Open Lab by ST Engineering), is a proven product with an innovative two-stage cooling technology – it can save up to 80 percent energy when compared to the average air conditioner of an equivalent capacity. Airbitat is effective all-day and adapts intelligently to varying conditions throughout the day to deliver ultra-efficient cooling. Unlike conventional one-mode coolers, Airbitat’s intelligent system detects the ambient environment and engages the right cooling mode to deliver the right level of thermal comfort. Most importantly, the Airbitat Smart Cooler is engineered to be eco-friendly, with negligible waste heat generation when compared to conventional air conditioning, and energy-smart as well. A typical 8- hour cooling cycle registers a combined energy and water cost as low as $2.50 a day. Singapore District Cooling’s Underground System Singapore District Cooling (SDC) operates the world’s largest underground district cooling system that provides reliable and efficient air conditioning 24/7, 365 days to 23 iconic buildings in the Marina Bay area. District cooling contributes to a sustainable Singapore. The system saves as much as 40 per cent in electricity consumption, and reduces 34,500 tonnes carbon dioxide emissions annually – equivalent to removing 10,000 cars from Singapore’s roads. The electricity savings in the Marina Bay area are equivalent to powering 23,718 3-room HDB flats for a year. Engineering and design makes SDC’s operations unique, enabling this huge industrial facility to be housed underground, freeing up space for more important use in land-scarce Singapore. Overseas, SDC is building a district cooling system for CapitaLand’s Raffles City Chongqing. Once completed, the system will enable the development to save 50 per cent in energy savings and reduce utility costs by about S$30 million over the next 20 years. 4 Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/doing-more-to-help-singapore-save-energy SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Doing More to Help Singapore Save Energy SUSTAINABILITY For the second year running, SP Group is partnering the National Environment Agency (NEA) to encourage households to save energy through the Energy-Saving Challenge. SP is the main sponsor of the challenge. Through last year’s Challenge, over 3 months, about 7,000 participating households saved 330,000kWh, enough to power 1,000 three-room flats for more than a month. SP Services Managing Director Chuah Kee Heng joined Minister for the Environment and Water Resources Masagos Zulkifli, North West Community Development Council Mayor Dr Teo Ho Pin, NEA CEO Ronnie Tay at the launch of the challenge on 5 May 2018. — 5 May 2018 Chuah Kee Heng, Managing Director, SP Services (left) with Minister for the Environment & Water Resources Masagos Zulkifli Members of the public finding out about the Energy-Saving Challenge. TAGS SUSTAINABILITYSAVE ENERGY SAVE COST YOU MIGHT BE INTERESTED TO READ SP Group expands sustainable energy operations in China with Chongqing Transport Hub project win STMicroelectronics enhances sustainability with chiller cooling system at Toa Payoh SP signs PPA with BASF for rooftop solar deployment Category: Sustainability Media Release - SP Group Joins Global Blockchain Initiativehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/a372238f-3b37-4ba0-b19f-08101474797f/%5B20170516%5D+Media+Release+-+SP+Group+Joins+Global+Blockchain+Initiative.pdf?MOD=AJPERES&CVID= Media Release SP GROUP JOINS GLOBAL BLOCKCHAIN INITIATIVE Singapore, 16 May 2017 – SP Group (SP) today announced that it will collaborate with a consortium of global energy players to develop blockchain solutions that will help customers save cost and to drive greater integration of renewable energy sources on the electricity grid. It will partner the Energy Web Foundation (EWF) and utilities – Centrica PLC, Engie, Sempra Energy, Stedin, Technical Works Ludwigshafen AG (TWL) and Tokyo Electric Power Co (Tepco); oil & gas companies – Royal Dutch Shell and Statoil ASA; and transmission system operator, Elia. Together, they will identify, develop, pilot and integrate promising blockchain applications. SP’s collaboration with EWF allows it to leverage a global network of industry expertise to gain experience and in-depth understanding of blockchain technology. Blockchain technology can transform the energy sector by lowering transaction costs thus reducing the cost of utility bills. For consumers, it allows energy devices (i.e. HVAC (heating, ventilation and air conditioning) systems, electric vehicles, batteries and solar photovoltaic (PV) installations) to transact with each other, while supporting utilities and grid operators to integrate more renewable sources at a much lower cost. The unique attributes of Blockchain technology could also provide much higher levels of cybersecurity for the industry. “At SP Group, we constantly seek new technologies and solutions to create a future-ready and sustainable network. We are working towards transformational solutions to serve customers better, as we transition towards a cleaner, more resilient and cost-effective energy future. We look forward to working with respected industry partners to accelerate the deployment of blockchain to help our consumers save energy and cost, and enhance their quality of life.” – May Liew, Director of Strategic Development, SP Group EWF is a partnership between Rocky Mountain Institute, an independent non-profit organization focused on driving the efficient and restorative use of resources to create a clean, prosperous, and secure low-carbon future, and Grid Singularity, a blockchain technology developer specializing in energy sector applications. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. For more information, please visit spgroup.com.sg or follow us on Facebook at fb.com/SPGroupSG. Searchhttps://www.spgroup.com.sg/search?tag=reliability Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/mobile-generators-powering-continuity SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Mobile Generators: Powering Continuity RELIABILITY Mohamed Nasir bin Mohamed Ismail, Technical Officer, Electricity Operations (center) together with Ismet Imran bin Chuma'ing, Senior Technician, Electricity Operations (left Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/pushing-boundaries-to-impact-future-generations SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing boundaries to impact future generations RELIABILITY Managing high voltage equipment is all in a day’s work for our senior engineer Tan Jie Yi. She works in the Transmission Operation and Maintenance team, part of the 24/7 Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/partnership-with-pub-in-ema-demand-response-and-interruptible-load-programmes SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes RELIABILITY (from left) Stanley Huang, Group CEO, SP Group;S Harsha, Managing Director, Sustainable Energy Solutions, SP Group; Harry Seah, Deputy Chief Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/always-here-for-you SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Always Here for You RELIABILITY Life should be free of interruption. But when it happens, we know what it means for you to have things back to normal without delay. Our officers stand by 24/7 to respond immediately, should electricity Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/keeping-a-keen-eye-on-underground-networks SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Keeping a keen eye on underground networks RELIABILITY With many different types of cables installed beneath the roads, it sure takes a keen eye to identify, divert and renew the power cables owned by SP Group. Mohamed Faisal Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/beyond-the-call-of-duty SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Beyond the call of duty RELIABILITY Customer service is a key part of the job for 36-year-old Louis Ang Ming Hui, a Principal Engineer at SP Group’s Gas Distribution Pipeline Operations and Maintenance (DPOM) section. Out of all Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/protecting-our-underground-network SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Protecting Our Underground Network RELIABILITY Principal Engineer James Ou and his team conduct checks on worksites to ensure electricity cables and gas pipes are not compromised. When a patrol officer from SP Group’s Earthworks Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/transforming-to-serve-you-better SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Transforming to Serve You Better RELIABILITY In providing customers greater convenience, we aim to deliver a more unified, seamless experience, bringing savings in energy, time and cost. Instrumental in making these possible are digital Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/How-this-technical-officer-and-robot-SPock-hunt-hazards-to-protect-Singapore-power-tunnels How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels RELIABILITY Deric Tang, Technical Officer at SP Group, trained robotic dog SPock to conduct independent tunnel inspections, paving the way for safer and more efficient maintenance operations. By employing Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/helping-consumers-change-and-save SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Helping Consumers Change and Save RELIABILITY The electricity market is opening up to all residential customers in 2018. They can choose the electricity provider and price plan that best suit their lifestyle and needs. SP Group will help Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/safeguarding-the-backbone-of-singapores-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Safeguarding the Backbone of Singapore’s Grid RELIABILITY The transmission substations that Kane Neo oversees are key to keeping Singapore powered Kane Neo and his team protect a part of the power world that is invisible to most Category: Reliability 1 2 3 4 5 ..... 20 JTC And SP Group To Develop And Operate Singapore's First Smart Grid For Business Parks At Punggol Digital Districthttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/JTC-And-SP-Group-To-Develop-And-Operate-Singapore-s-First-Smart-Grid-For-Business-Parks-At-Punggol-Digital-District News Release JTC And SP Group To Develop And Operate Singapore's First Smart Grid For Business Parks At Punggol Digital District Partnership will help the District optimise energy consumption, reduce carbon footprint and save cost for businesses and consumers Singapore, 31 October 2018 – A Smart Grid system that provides green energy and increases energy efficiency will serve businesses and consumers in the upcoming Punggol Digital District (PDD). JTC and SP Group signed a Memorandum of Understanding (MOU) to collaborate on the Smart Grid at the Asia Clean Energy Summit 2018 today, witnessed by Minister for the Environment and Water Resources, Mr Masagos Zulkifli. This partnership will drive the design of smart energy solutions comprising the areas of renewable energy and electric mobility, that will be integrated with the Open Digital Platform in the District, announced in July this year. Under the MoU, JTC and SP Group will develop and implement a Smart Grid within PDD. Companies in PDD can look forward to adopting clean sources of energy, such as solar energy generated from building roofs, and take advantage of new technologies, such as electric vehicle charging and smart metering. Through the Smart Grid, about 1,700 tonnes of carbon emissions could be reduced per year, equivalent to taking 270 cars off the road. The Smart Grid will be integrated with the Open Digital Platform, allowing communication and interaction with other building systems in the District, such as the District Cooling System (DCS) and the Building Management System (BMS). For instance, on a hot sunny day, the Smart Grid will register an increase in electricity consumption as the air conditioning systems consume more energy to maintain the temperature in the building. It automatically sends a signal to the Open Digital Platform, which detects the specific rooms where the temperature has increased. The Open Digital Platform then activates the Building Management System within the building to lower the blinds in those rooms, reducing heat gain and conserving energy JTC’s Assistant Chief Executive Officer, Mr. David Tan, said, “Beyond utilities and technologies, it is about giving the community the data and tools to make informed decisions about their energy consumption, be it adopting clean sources of energy or optimising usage to reduce costs. Aggregated data on energy consumption from the Smart Grid will be made available for academics, researchers, start-ups and enterprises to encourage innovation in the domains of clean energy and energy management.” Mr Goh Chee Kiong, Head, Strategic Development of SP Group said, “SP Group is committed to design and implement smart energy solutions, driven by our deep energy integration and digital capabilities. We are pleased to work with JTC to help businesses in the Punggol Digital District save cost and go green through our innovative smart grid.” At the forefront of Singapore’s Smart Nation push, PDD is envisioned to be a vibrant and inclusive district where cutting-edge technology and social innovation transform the way we work, live, learn and play in the future. PDD will house key growth sectors such as digital and cybersecurity, and will also be the first district in Singapore to be fully integrated with Internet of Things systems from the ground up. This infrastructure will cre

Sustainability Review FY2020/2021 Scope of review This is the annual sustainability review published by SP Group (SP) for the financial year 1 April 2020 to 31 March 2021 (“FY20/21”). The scope of this review covers SP’s Singapore-based operations. Sustainability Strategy SP’s mission is to deliver reliable and efficient utilities services to enhance the economy and the quality of life of our customers. This mission is rooted in our core values of commitment, integrity, passion and teamwork. In FY20/21, we maintained our focus on upholding reliability while we charted new paths for the business with Strategy 2030, a 10-year roadmap to create a low carbon, smart energy Singapore and become the leading sustainable energy solutions player in Asia Pacific. Sustainability is central to achieving our mission and business objectives in a responsible and committed manner. As a leading energy utilities company, we have anchored our sustainability strategy on the United Nation’s Sustainable Development Goal (SDG) 7 to ensure access to reliable, sustainable and modern energy for all. In the past year, we have added SDG 9 to build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation. With this, the specific targets that the Group aims to support are grouped under the two focus areas of Clean and Smart Energy and Reliable and Sustainable Infrastructure. Clean and Smart Energy: SDG 7.1 – Universal Access to Modern Energy (Energy access) SDG 7.2 – Increase Global Percentage of Renewable Energy (Renewable Energy) SDG 7.3 – Double the Improvement in Energy Efficiency (Energy Efficiency) Reliable and Sustainable Infrastructure: SDG 9.1 – Develop Sustainable, Resilient and Inclusive Infrastructures (Reliable Infrastructure) SDG 9.4 – Update all Industries and Infrastructure for Sustainability (Sustainable Infrastructure) 2 We have also identified three material topics that support our actions towards the achievement of the targets of SDG 7 and SDG 9: 1) Network Reliability, 2) Innovation and 3) Customer Empowerment. Mission: Deliver reliable and efficient utilities services to enhance the economy and the quality of life NETWORK RELIABILITY Core Values: Commitment, Integrity, Passion, Teamwork CUSTOMER EMPOWERMENT RENEWABLE ENERGY ENERGY ACCESS 7 AFFORDABLE AND CLEAN ENERGY ENERGY EFFICIENCY RELIABLE INFRASTRUCTURE 9 INDUSTRY, INNOVATION AND INFRASTRUCTURE SUSTAINABLE INFRASTRUCTURE INNOVATION Creating a sustainable future We aspire to be a leading utilities company in a sustainable future. To achieve this, we invest in innovative technology and infrastructure to ensure that we continue to deliver energy to customers safely and reliably amidst an evolving energy landscape. The following strategic thrusts form the pillars to our future: 1. Upholding our position as a reliable and efficient grid operator With the proliferation of distributed and intermittent energy sources, we continue to invest in innovative technologies to integrate renewables to maintain grid stability and reliability. 2. Providing Sustainable Energy Solutions To create a low carbon, smart energy Singapore, we extend our efforts beyond our own operations to empower both residential, commercial and industrial customers to make changes to their daily habits and operations, with the aim of creating a larger impact. Innovative solutions such as district cooling, centralised cooling system solutions in new HDB towns and promoting electromobility are key to achieving this goal. 3. Be a leading Sustainable Energy Solutions player in Asia Pacific Leveraging our strengths and experience to enable a sustainable energy future for customers in Singapore, we are bringing our solutions and experiences to overseas markets such as China and Vietnam to benefit more customers in the region. 3 Integrating sustainable financing To deepen the integration of our sustainability ambitions within our financing strategy, we have recently established a Green Financing Framework 1 that is benchmarked against relevant international principles and guidelines. Under the Framework, the Group and its subsidiaries will be able to issue green financing instruments to finance and/or refinance eligible green projects in four categories, namely: 1) clean transportation, 2) energy efficiency projects, 3) renewable energy and 4) green buildings. This allows investors and lenders to have greater visibility on the use of proceeds and the positive environmental impact of the Group’s investments in sustainable energy solutions and projects that are funded by green financing instruments. FY20/21 environmental performance SP is committed to reducing the environmental impact of our business operations. Since 2019, we have undertaken annual data collection exercise to calculate the greenhouse gas (GHG) emissions from our business activities following the principles in the Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (revised edition) and GHG Protocol Scope 2 Guidance. Absolute, tonnesCO 2 e Intensity, kgCO 2 e/MWh sold Emissions FY19/20 FY20/21 FY19/20 FY20/21 Scope 1 25,966 21,098 0.54 0.45 Scope 2 375,987 2 383,846 7.83 8.17 The bulk of SP’s GHG emissions in Scope 2 resulted from the dissipated energy emissions from technical losses from the transmission system and distribution network in Singapore. While this emission is relatively stable and inherent in the operations of the network, SP Group is committed to identify opportunities to reduce the emissions from other key business activities. In the coming years, we will explore new technologies to help us develop our decarbonisation roadmap to reduce our emissions to meet our carbon reduction target. This roadmap will also include an identification of the climate-related risks and opportunities to help us plan for more sustainable and resilient operations into the future. With the launch of My Green Credits TM on the SP Utilities app, SP has pledged to cover 100 per cent of the electricity consumption at our Singapore headquarters with Renewable Energy Certificates (RECs) from October 2020 onwards. These actions are in support of the “30-30-30” target that was set to add at least 30 per cent value to our customers and reduce our carbon footprint by 30 per cent, by 2030. With FY18/19 as the baseline year where 1 SP’s Green Financing Framework can be accessed here: https://spgrp.sg/SPGreenFinancingFramework 2 Data restated after internal review 4 applicable, selected performance indicators are measured and tracked in relation to our material topics of network reliability, innovation and customer empowerment. In FY20/21, our System Average Interruption Duration Index (SAIDI) performance for electricity network recorded an all-time best of 0.15 minute, an improvement from 0.56 minute in the previous year. Commonly used as a reliability indicator by electricity companies, SAIDI measures the average outage duration experienced by each customer served. Our improvement reflects the continuous efforts we have put in place to ensure our customers are provided with reliable electricity supply. We have also facilitated the switch for 49 per cent of residential customers and 47 per cent of small business customers in the Open Electricity Market, enabling them to enjoy savings of 20 to 30 per cent off the regulated tariff. Customers also have the option of a non-standard price plan to buy electricity from the wholesale electricity market. SP’s low carbon initiatives such as district cooling, solar and electromobility have enabled customers to avoid more than 28,000 tonnesCO 2 e in FY20/21, equivalent to planting almost 1.4 million rain trees 3 or taking more than 6,000 cars off the road for a year 4 . Measuring this progress against the target of helping customers reduce their carbon footprint, these initiatives have achieved 18 per cent increase in the CO2 avoided since the baseline year of 2018. There was a slight reduction as compared to the previous year's reduction of 19 per cent due to a decrease in demand of the various sustainable energy solutions amidst the Covid-19 situation in Singapore last year. 3 One mature rain tree absorbs 0.0201 tonnesCO 2 a year - data from My Carbon Footprint study by South Pole 4 From US EPA Greenhouse Gas Equivalencies Calculator 5 Contributing to SDG 7 and 9 targets SDG Target by 2030 Material topic Our key contributions 7.1 Energy access Ensure universal access to affordable, reliable and modern energy services. Innovation Customer Empowerment • Increasing electric vehicle charging stations • Enabling access to the Open Electricity Market by empowering customers with options for electricity packages and to enjoy savings 7.2 Renewable energy Increase substantially the share of renewable energy in the global energy mix. Innovation • Deploying solar PV projects • Testing green hydrogen • Issuing and trading of Renewable Energy Certificates Customer Empowerment • Launch of My Green Credits TM on the SP Utilities app to enable households to match their electricity consumption with an equivalent amount of green energy produced 7.3 Energy efficiency Double the global rate of improvement in energy efficiency. Innovation Customer Empowerment • Deploying energy saving solutions like GET TM TenantCare • Deploying smart technology and SP Utilities app to access half-hourly electricity usage • Spreading environmental awareness through Eco-Boards, GreenUP and My Carbon Footprint • Deploying smart technologies for Tengah smart energy town 9.1 Reliable infrastructure Develop quality, reliable, sustainable, and resilient infrastructure, including regional and transborder infrastructure, to support economic development and human well-being, with a focus on affordable and equitable access for all. Network Reliability • Investing in network infrastructure upgrades • Deploying smart grid technologies • Developing Asset Health Digital Twin to monitor equipment health • Constructing the first large-scale underground substation in Southeast Asia to optimise space in land-scarce Singapore Innovation • Deploying district cooling and energy saving solutions • Developing urban micro-grid 9.4 Sustainable infrastructure Upgrade infrastructure and retrofit industries to make them sustainable, with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies and industrial processes, with all countries taking action in accordance with their respective capabilities. Network Reliability • Capacity upgrade for the Interconnector between Singapore and Peninsular Malaysia to support a regional grid energy import pilot • Recommissioning of Toh Tuck Gasholder • Developing Distributed Energy Resources Management System (DERMS) to enable the effective integration of renewables • Developing utility-scale energy storage system 6 Network Reliability Why this is material SP serves a large customer base of 1.6 million customers in Singapore, with a rising expectation of uninterrupted power and a high-quality maintenance framework. We invest in capabilities to uphold reliable, efficient power supply to households and businesses. Network reliability is mission critical to SP as we strive to deliver excellence in our service provision and operations and align to the identified targets under SDG 9. Management Approach Network maintenance Despite Singapore having one of the best electricity and gas network systems in the world, supply interruption is inevitable and may occur due to various reasons including network failure, damage by third parties, faulty equipment at customer sites or issues with the source of the supply. Operations run 24/7 at SP’s distribution control centre, the nerve centre of Singapore’s power grid to ensure supply reliability. Electricity network To minimise the possibility of supply interruption, SP follows a systematic regime of maintenance, timely replacement of ageing equipment and close monitoring of equipment performance. For example, our Asset Sensing and Analytics team monitors and checks the health of our network around the clock. Any anomalies detected will trigger a response for the team to carry out rectification works to ensure the continued well-being of the equipment. Our specialists keep a close eye on about 11,800 substations and over 28,000km of cables in the grid. They conduct regular health screening of all electrical assets on the network and recommend deeper investigations or treatment when necessary. 7 To enhance speed and accuracy in predicting anomalies, we have implemented online asset sensing and analysis for newly installed 230kV and 400kV cable joints, and for all 400kV, 230kV and new 66kV switchgears. We are in the process of doing the same for critical 22kV substation’s switchgear which will be completed by 2022. We also carry out physical monitoring every three to six months. This measures the electrical and acoustic signal and temperature of the equipment when the condition checks are being conducted. If a power failure occurs, we take four remediation actions to minimise the impact and downtime. 1. Remote switching When a power fault is detected, this first course of action disconnects the affected equipment from the network and reconnects it to an alternative supply source. Since 2019, we have implemented remote switching capabilities for all 6.6kV distribution networks substations, allowing for quicker restoration should a supply interruption occur. 2. Manual switching This is conducted when remote switching is unable to restore power supply. Power faults in low-voltage networks, such as damage to over ground boxes that are used to transmit electricity to customers, are usually resolved through manual switching. 3. Mobile generators These generators are immediately deployed when power faults are reported and are used to provide temporary electricity supply while the network issues are being resolved. 4. Cable jointing This is conducted when switching is unable to resolve the power fault and the mobile generators cannot access the substation where the fault has occurred. Gas network SP owns and operates the gas network that supplies gas to industrial, commercial and residential customers. The high pressure gas transmission system transports the main fuel source for Singapore’s power generation plants. An asset life cycle approach to asset management is adopted to manage risk and ensure that the gas network is developed, maintained and operated in a safe and reliable manner. The gas network is monitored round the clock in a system control centre. A supervisory control and data acquisition (SCADA) system is deployed on the transmission system to avail remote monitoring and operations capability, which enables us to respond immediately to incidents. When incidents occur, response is centrally managed to ensure that performance recovery is quick and directed, thus minimising disruption to customers. A key component we monitor closely is the network pressure. This is done by deploying pressure sensors across the entire transmission network. SP’s gas network operations team monitors the pressure readings to ensure that the network pressure at different nodes is maintained within an optimal range. To enhance the remote monitoring capability and productivity, we have developed a prototype machine learning solution based on Deep Learning autoencoders that can learn from a vast amount of historical data of transmission 8 pressure readings to detect deviations from the expected pressure levels and alert the operations team of any anomaly in the gas network. Regular inspections and maintenance are also conducted on our assets to maintain reliability. An asset renewal programme tracks asset performance and replaces deteriorating assets efficiently. Patrol and leak survey of the pipelines are conducted to detect third party activities and gas leaks respectively. Dedicated planning of assets, selection of materials, project management and strict testing requirements are conducted to maintain the integrity of the gas network. This enables us to uphold reliable and safe supply of gas to customers. Conducting regular checks to ensure optimal gas supply pressure for customers. International collaboration In ensuring a more secure, accessible and sustainable energy future, SP is an active member of several international and regional working groups to benchmark and share best practices on grid operations. As part of the International Utility Working Group, SP is one of the utilities companies in the 10 member countries that meet annually to address topics on grid reliability and security, integrating clean energy sources and meeting the digital needs of customers. Regionally, SP represents Singapore at the meetings of the Heads of ASEAN Power Utilities/Authorities (HAPUA). HAPUA’s key objectives include strengthening regional energy security through interconnection development and enhancing the quality and reliability of electricity supply system. SP is the Chair of the Working Group #3 that focuses on Distribution, Power Reliability and Quality. Initiatives Reliable Infrastructure – SDG 9.1 Investing in network infrastructure upgrades Planning and investing in network infrastructure upgrades are key to ensuring customers have reliable and safe access to electricity and gas. We have a long-term asset renewal strategy – based on the performance, condition and age of our equipment – to ensure that our electricity network remains resilient. As part of our accelerated gas mains renewal programme, we have replaced aging ductile iron pipelines with more durable polyethylene pipes. This significantly reduces the risk of gas leaks and improves gas safety. 9 To secure reliable and efficient electricity supply for Singapore in the longer term, we have built cross-island underground transmission cable tunnels. Besides enabling us to better plan for future network requirements, we can install, repair and replace aging assets efficiently, without digging up the roads, which may inconvenience the public. This ensures that Singapore continues to be equipped with optimal electricity supply infrastructure and maintains its position as having one of the best performing electricity networks in the world. Smart Grid Index We have developed the world’s first Smart Grid Index (SGI) to help utilities measure and advance in key dimensions of smart grid development. The SGI, which has received strong endorsement from industry experts and stakeholders, measures the smartness of power grids globally in seven key dimensions: 1) supply reliability; 2) monitoring and control; 3) data analytics; 4) integration of Distributed Energy Resources (DER); 5) green energy; 6) security, and 7) customer empowerment and satisfaction. The SGI allows utilities to understand their strengths and areas they can improve in. Today, the SGI measures and benchmarks grid smartness across 85 utilities from 37 countries/markets. In 2020, utilities in Asia Pacific nations made significant improvements in the rankings with an overall improvement by more than five percentage points from the score in 2019. Globally, there is increasing focus on data analytics, with an average of more than 11 percentage points growth. For further details on the benchmarking scores, please refer to https://www.spgroup.com.sg/sp-powergrid/overview/smart-grid-index In 2020, SP Group improved by almost 9 percentage points from the 2019 score, mainly in the areas of supply reliability and customer empowerment and satisfaction. This was due to its efforts to ensure near-zero downtime in network reliability, provide half-hourly electricity usage with smart meters and achieving higher customer satisfaction scores. Asset Health Digital Twin Harnessing the power of digitalisation, we are applying concepts of digital twin, using digital representation of physical assets to optimise maintenance and renewal, and enhance the reliability of our electricity network. This progressive development aims to put information about asset health and alerts at the fingertips of our officers, enabling them to respond swiftly according to asset conditions. This will strengthen our capabilities in failure prevention and enhance the reliability of the electricity network for our customers. Construction of large-scale underground substation The Group announced in early 2021 the construction of Southeast Asia’s first large-scale underground electrical substation in Labrador, to develop sustainable infrastructure and optimise space in land-scarce Singapore. As part of the Urban Redevelopment Authority’s underground Master Plan 2019, the 230kV Labrador underground substation is scheduled to be completed in 2024. It occupies a land-size of three-hectares, about the area of four football fields. To ensure maximum land optimisation, the land above it will be used for a 34-storey commercial development. 10 The underground substation at Labrador will be integrated with a 34-storey commercial building, as a part of the larger Greater Southern Waterfront. Building a substation underground would be more resource-intensive and require specialised engineering capabilities as compared to the usual above-ground substations. However, the long-term benefits of building substations underground outweigh the costs. In addition to optimising land resources for other purposes, underground substations have a lower risk of being exposed and damaged. This will enhance asset and network security. Sustainable Infrastructure - SDG 9.4 Interconnector between Singapore and Malaysia With the regional power grid identified as one of the ‘Four Switches” in the Singapore Energy Story for the next 50 years, SP is actively supporting the upgrade of infrastructure to tap on regional power grids for cleaner energy resources and further diversify Singapore’s energy supply. We have upgraded the previous two 250 megavolt amperes (MVA) interconnector undersea cables between Singapore and Peninsular Malaysia to a capacity of two 550 MVA in August 2020. With this upgrade, 100 megawatt (MW) of the Interconnector capacity could be set aside for the two-year trial import of electricity from Malaysia as announced in early 2021. Recommissioning of Toh Tuck Gasholder The Toh Tuck Gasholder is critical in managing the town gas supply pressure to consumers during peak hours. We have spent 24 months to enhance the gasholder and successfully recommissioned the gasholder in January 2021. The gasholder will contribute to gas pressure stability as well as cater for future demand. DERMS to enable effective integration of renewables To cater to potential demand for renewable energy sources and maintain reliability in a distributed energy landscape, we have piloted the Distributed Energy Resources Management System (DERMS) to manage the influx of solar photovoltaic, energy storage systems and electric vehicles connected to our electricity network. Through real-time monitoring and smart control capabilities, integration of these distributed energy resources can be optimised while ensuring the reliability of our electricity network. 11 Energy storage systems Energy Storage System (ESS) can be the key to managing intermittency from solar energy and other network applications. ESS provides quick response when solar installations are affected by cloud cover to reduce solar intermittency. In collaboration with the Energy Market Authority of Singapore and industry partners, we have led the deployment of the first-ever utility-scale ESS at a substation in Woodlands. Designed for local conditions, this will enable us to incorporate more renewables and other sustainable energy solutions into our electricity grid. Performance There are two key indicators that our industry measures when assessing performance on network reliability: 1) SAIDI, a system index of average duration of interruption in the power supply indicated in minutes per customers, and 2) System Average Interruption Frequency Index (SAIFI), a system index of average frequency of interruptions in the power supply. In FY2020/2021, our SAIDI for the electricity network improved by over 73 per cent. FY18/19 FY19/20 FY20/21 Electricity SAIDI (min) SAIFI 0.87 0.0307 0.56 0.0366 0.15 0.0073 Gas SAIDI (min) SAIFI 0.0932 0.0014 0.2637 0.0019 0.4223 0.0024 To ensure minimal service disruption to our gas network, we have been actively replacing aging ductile iron pipelines with more durable polyethylene pipes to improve our gas SAIFI and SAIDI performance. Future outlook To meet our “30-30-30” target to add at least 30 per cent value to our customers and reduce our carbon footprint by 30 per cent by 2030 and uphold supply reliability, we actively invest in infrastructure, technology and engineering capabilities. We continually look for innovative and cost-effective ways to do our work faster, better and more safely, and empower our staff with the knowledge they need to increase productivity and bring value to our customers and stakeholders. 12 Innovation Why this is material Singapore has pledged to reduce its Emissions Intensity by 36 per cent from 2005 levels by 2030. It has committed to enhance its nationally determined contribution (NDC) to the absolute peak emissions level of 65 million tonnes of carbon dioxide equivalent around 2030. By 2050, Singapore aims to halve the amount of emissions it produces from its 2030 peak, with the view to achieving net-zero emissions as soon as viable in the second half of the century. In putting the targets into action, the Government has announced the Singapore Green Plan 2030, a whole-of-nation movement, to advance Singapore’s national agenda on sustainable development. Innovation and new technologies are central to facilitating this transition. SP can be a key facilitator and enabler for this change. Our investments in climate friendly innovations will not only power a greener tomorrow for our business, but also benefit the entire ecosystem, including organisations and individuals trying to reduce their own footprint. Management Approach To keep at the forefront of new technologies, we tap on the global innovation ecosystem for exposure, test new solutions and build new capabilities to deliver value-added solutions to our customers. Involvement in Innovation Ecosystem We have been actively engaged in the global innovation ecosystem through initiatives such as the Free Electrons Global Energy Startup Programme. In partnership with eight other global utilities, SP invites promising energy-related start-ups to apply for the programme which runs annually. Into its fifth edition in 2021, Free Electrons has provided numerous opportunities for pilot projects, commercial deployments, investments, learning opportunities, and deals to date exceeding US$50 million. The Group invests in venture capital funds globally to access the innovation ecosystems and keep abreast of market and technology developments. Our venture capital funds provide SP with deal flow access to start-ups globally including Asia, USA and Europe. Through the innovation ecosystem, SP has been actively identifying relevant and promising technologies to run pilots. This approach allows us to trial and validate new technologies to build new capabilities in developing innovative solutions. Research and Development SP Group-NTU Joint Lab SP has embarked on S$30 million in research and education initiatives with Nanyang Technological University (NTU), Singapore, to enhance the resilience of Singapore’s electricity network, improve the reliability and efficiency 13 of supply to customers, and nurture experts for the energy sector. Under this collaboration, the SP Group-NTU Joint Lab is exploring energy-related projects in the areas of asset management and network operations. Located on the NTU Smart Campus, the joint lab will house 60 researchers, 85 undergraduates and postgraduate students, and serve as a training platform for SP’s engineers. The lab will conduct studies on equipment components and materials to gauge the equipment’s degradation and lifespan. This helps to optimise equipment maintenance and replacement and achieve network reliability in a cost and operationally effective manner. Researchers from SP and NTU will design and develop a unique scalable system – one of the first in the world – that can detect and pre-empt equipment fault by sensing electrical and sound anomalies within power distribution substations. The research will leverage Artificial Intelligence (AI) and machine learning to conduct comprehensive real-time monitoring and perform trend analysis to predict future network problems before they appear. Vehicle-to-Grid Technology To boost Singapore’s electric mobility capabilities, enabling its energy system to integrate more renewable energy, we are also exploring smart charging (V1G) and vehicle-to grid (V2G) feasibility in Singapore through a strategic investment in The Mobility House AG (TMH). Operating from Munich, Zurich and Belmont (California), TMH is a technology company that provides a software capable of integrating open charging stations through non-proprietary communication protocol. With its hardware-agnostic Charging and Energy Management system, ChargePilot, TMH created the basis for a uni- and bi-directional integration of EVs into the power grid. The collaboration between SP and TMH leads the way for V2G as an integral solution towards transport electrification, paving the way for a zero-emission future. With the Singapore government’s target to increase solar penetration to reach 2 GigaWattpeak (GWp) by 2030, integrating V2G technology into the national grid can be the key to managing the intermittency of renewables while maintaining grid stability and reliability. Initiatives Energy Access – SDG 7.1 Electric Vehicle (EV) Charging The switch to low-carbon EVs is seen as an increasingly viable route for the decarbonisation of the transportation sector globally. With our geographic size, economic landscape and existing infrastructure, Singapore is well placed to adopt green mobility, with SP driving this change. Over the past three years, SP has been partnering organisations to set up EV charging stations across the island, to support the nation’s target to build 60,000 electric vehicle charging points by 2030. As of end March 2021, the high-speed EV charging network increased to 340 points across 71 locations in Singapore. 14 EV drivers can locate our charging points – the largest public network in Singapore - easily via the SP Utilities app. Through the app, users can start and stop charging, and pay for the electricity used. Working with Chevron Singapore Pte. Ltd., which markets the Caltex TM brand, SP will be offering fast EV charging at selected Caltex service stations to provide on-the-go convenience to electric vehicle motorists. Identified Caltex service stations will be equipped with 50kW direct current (DC) fast chargers that can charge up an EV in as short as 30 minutes, versus a few hours required by the more commonly available alternating current (AC) chargers. One of the stations will have two 50kW SP's direct current (DC) fast charging points for electric vehicles (EVs). DC charging points that are designed to allow a compatible car to charge up to a speed of 100kW, provided only one car is utilising the charging points. The chargers will be installed by the second quarter of 2021 and will be incorporated on the SP Utilities app for ease of use. SP supports the development of electromobility in Singapore in line with the Government’s announcement to have all vehicles run on cleaner energy by 2040. In order to promote electromobility, SP has been collaborating with Goldbell and SMRT subsidiary Strides Transportation to extend our charging points to their customers. Assisting customers in their conversion to EVs is instrumental to wide scale adoption in Singapore. Renewable Energy – SDG 7.2 Solar PV SP is looking at ways to harness and deploy energy efficiently. The Group has installed solar photovoltaic (PV) panels at our headquarters and district offices and developed storage systems. This has enabled us to work with partners in the community and industrial customers to achieve similar sustainable outcomes. The Integrated Energy Solutions (IES) system includes features like the energy storage capabilities, energy sensors and a real-time digital platform to monitor, analyse and optimise energy usage. One such digital energy solution was developed at Sembcorp Marine’s Tuas Boulevard Yard’s steel fabrication facility to lower its carbon footprint. SP installed 4.5 MegaWattpeak (MWp) solar panels at the facility to provide up to 30 per cent of electricity consumed during peak load. 15 Renewable Energy Certificates (RECs) Platform SP has a one-stop digital Renewable Energy Certificates (REC) platform, the first such blockchain-powered CONVENIENCE marketplace in the world. This removes trading barriers, enabling both big and small customers to achieve their green targets seamlessly and securely. SP’s platform is also accredited by the International REC Standard Foundation as the first authorised local issuer of I-RECs in the Asia Pacific. This provides customers greater assurance of the CROSS BORDER SP REC Platform SAVINGS integrity of each I-REC issued in Singapore. EMPOWERMENT In early 2021, SP was presented with the inaugural Renewable Energy Markets TM Asia Award for smart energy solutions that expand clean energy access in Asia. SECURITY Energy efficiency – SDG 7.3 Smart Building Solutions SP actively explores new technologies to support the energy needs of buildings and districts. Our Green Energy Tech (GET TM ) is a suite of solutions that integrates different building systems and diverse data sources to create a seamless, sustainable energy management experience for our customers. Powered by EnergyTech, the Internet of things (IoT) and AI, GET TM enables building owners and facility managers to make smarter decisions that improve building performance, sustainability and occupant well-being. GET TM Control GET TM TenantCare Self-learning building intelligence that utilises AI and IoT to optimise and regulate air conditioning and maximise energy efficiency based on changes in occupancy and ambient weather conditions. This solution has been deployed at DBS Asia Hub at Changi Business Park since February 2020. Smart and automated tenant submetering solution that enables landlords and owners of offices, malls and campuses to efficiently manage utilities consumption in both tenant and common spaces. This project has been deployed at Changi Airport, HDB Connection One and the Nanyang Technological University Reliable Infrastructure - SDG 9.1 District Cooling and Energy Saving Solutions SP continues to operate the world’s largest underground district cooling system, located at Marina Bay. Here, chillers centrally produce chilled water during off-peak periods, store the chilled water using a thermal energy storage system, and supply the chilled water for air conditioning use at the buildings in the district. If renewable 16 energy that is used to power the chillers suddenly fluctuates, the lithium ion battery will immediately discharge energy to balance the supply, hence overcoming the challenge of inconsistent renewable energy in a cost-effective way. The system serves more than 20 developments in Marina Bay and is 40 per cent more efficient than conventional chillers. Urban Micro-Grid SP is working with Singapore Institute of Technology (SIT) to build Singapore’s first multi-energy urban micro-grid at the university’s campus in Punggol Digital District, with a long-term target to achieve zero-emission and ability to operate independently from the national grid in times of emergency. The micro-grid, specially designed for Singapore’s tropical climate, will integrate gas, electricity and thermal energy into a unified smart energy network through multiple phases of execution. It will enable SIT to tap green energy sources such as solar electricity, solar thermal and deploy energy storage technologies, micro-grid controller, smart metering and energy digital management system to optimise energy and reduce carbon emissions. Once achieved, the research and work done on the system can help SIT save energy and eliminate carbon emissions which is equivalent to removing close to 2,000 vehicles off the roads. As a distributed energy system, the micro-grid is designed to have the function to operate independently from the national grid in times of emergency. Insights from the research collaboration in the SIT@Punggol campus will help to develop innovative solutions to enable a more reliable and efficient energy system to meet Singapore’s future needs where customers can save energy and cost while enjoying a high quality, sustainable lifestyle. The collaboration will also facilitate future research and development in smart energy networks and will provide SIT students a platform to gain first-hand experience in honing engineering skills and expertise in micro-grids. The Group plans to work with SIT@Punggol to extend the research work in subsequent phases to study and develop more energy savings solution for campus applications. Performance SP’s low carbon initiatives have enabled our customers to avoid more than 28,000 tonnesCO 2 in FY20/21, equivalent to planting almost 1.4 million rain trees 5 or taking more than 6,000 cars off the road for a year 6 . Measuring this progress against the target of helping our customers reduce their carbon footprint, these initiatives have achieved 18 per cent increase in the CO2 avoided since the baseline year of 2018. Solar Panels – Renewable Energy For our customers, a total of 4.5 MWp of solar panels were installed as of end March 2021. Based on an average estimated generation yield in Singapore, the panels have helped the customers avoided more than 2,000 tonnesCO 2 e, equivalent to planting more than 100,000 rain trees or taking more than 450 vehicles off the road. 5 One mature rain tree absorbs 0.0201 tonnesCO 2 a year - data from My Carbon Footprint study by South Pole 6 From US EPA Greenhouse Gas Equivalencies Calculator 17 Across our premises, we have installed almost 1 MWp of solar panels to access renewable energy. Collectively, they have helped us to avoid close to 200 tonnesCO 2 e in FY20/21. District Cooling – Energy Efficiency 2020 was a pandemic year that saw a decrease in the electricity demand in the office buildings in Marina Bay area due to increased work-from-home arrangements. This resulted in the reduction of the carbon emissions avoidance as compared to the baseline year of 2018. However, the chillers within the district cooling plant were working more efficiently than previous years, with the efficiency factor improving by about two per cent since the baseline year. This reduces the electricity required to cool one refrigerant ton. Besides energy savings, the carbon emissions avoidance amounted to more than 20,000 tonnesCO 2 e, equivalent to planting more than 1 million rain trees and taking more than 4,500 cars off the road in FY20/21. Electric Vehicles – Clean Transportation With the 340 charging points across 71 locations in Singapore as of end March 2021, up from 200 points in 2019. Compared to the carbon emissions from a typical internal combustion engine vehicle, the electricity sold from the charging points helped EV customers avoid an estimated amount of more than 900 tonnesCO 2 e, increasing more than 23-fold compared to our baseline year of 2018. Internally, we have gradually converted our fleet of service vehicles from diesel engines to electric. As of March 2021, we have converted around 17 per cent of them to EVs, avoiding an estimated total of more than 75 tonnesCO 2 e since we started with the conversion. Future outlook We will continue our active investment in innovative technology to bring about greater grid reliability and more sustainable energy solutions to our customers. In line with our strategic focus towards 2030, we are leveraging our experience in Singapore to extend our low carbon, smart energy solutions to targeted countries in Asia Pacific for a more sustainable world. We have secured our second district cooling project at Guangzhou Knowledge City and have acquired a 40 per cent stake in Sino-French Energy Services Co. Ltd in Chongqing. In addition, we have signed MOUs with State Grid Shanghai and State Grid Chongqing to bring sustainable energy solutions to these cities. Recently, we have signed a joint venture agreement with Jinko Power to acquire and invest in renewable assets and develop integrated energy solutions in China. 18 Customer Empowerment Why this is material The transition towards a clean energy economy will largely be driven by end-user consumption. Given that SP provides electricity and gas transmission and distribution services to customers in Singapore, customer education and empowerment will support Singapore’s target to transition to a low-carbon future. Beyond this, education and empowerment of customers can result in energy and cost savings for our customers. Management Approach Our initiatives for the community and our customers are aligned with our mission – to improve quality of life and create sustainable solutions for the community, today and for future generations. Volunteerism is an integral part of the SP’s DNA. Our staff volunteers, known as SP Heart Workers, drive outreach activities for the vulnerable and underserved throughout the year. The SP Heartware Fund (the Fund), established in 2005, supports services for vulnerable seniors, in partnership with Community Chest. These include befriending, rehabilitation, counselling and caregiver support. SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations supported by the Fund. In partnership with Temasek, SP has contributed towards various initiatives to protect and keep Singapore safe during the COVID-19 pandemic last year. We were part of Temasek Foundation initiatives to provide free hand sanitiser and reusable face masks to all residents in Singapore. Our SP Heart Workers helped with distribution at a collection centre and our call centre managed these projects' public phone hotline. Empowerment through Technology To provide greater convenience to our customer base, we have embarked on a digital transformation journey. This has resulted in digital products that power internal business units and energy tech products that are available to our customers. With energy tech as a tool to drive sustainability, the primary goals are to 1) inform, 2) enable and 3) add value. 1) Inform – The aim is to educate and empower our customers by providing data, information and recommendations to help them make good decisions. 2) Enable – Our aim here is to provide our customers with the ability to carry out their decisions. This is done through selected methods such as allowing customers to take direct control over the settings of their SP products, using data and AI to provide recommendations and advices and using automation to provide faster, more accurate responses. 3) Add Value – We aim to provide economic value to our customers, in order to push our sustainability agenda. 19 Initiatives Energy Access – SDG 7.1 Open Electricity Market In supporting the Open Electricity Market where customers can choose to buy electricity from retailers, SP helps customers make the switch which can enable them to save between 20 to 30 per cent off the regulated tariff. To demonstrate our commitment, SP has rolled out a price comparison feature on the SP Utilities app, whereby customers can see all the various price plans at a glance. This makes it easier for customers to select price plans that best suit their consumption needs. Renewable energy – SDG 7.2 My Green Credits TM Expanding from SP’s experience in the management of its REC platform, a new feature, My Green Credits TM , was launched in October 2020 to provide everyone in Singapore with easy access to renewable energy. This feature aims to make it affordable and convenient for anyone in Singapore to match their electricity consumption with an equivalent amount of green energy produced by purchasing RECs in the form of “green credits”. Usually available in multiples of megawatt-hour (MWh), the RECs available for purchase from local and overseas projects on My Green Credits TM are broken down into kilowatt-hours (kWh) which makes them become more accessible to residential customers and individuals and offers the choice to “green” any amount from zero to 100 per cent of monthly electricity consumption. The purchase of these certificates drives the growth of renewable energy and allows customers to play their part in creating a low carbon, smart energy Singapore. Step 1: Click on My Green Credits TM on the SP Utilities App. Step 2: Select the preferred green project to support and the percentage of eletricity consumption to “green”. Step 3: Select payment method and complete the purchase. A unique Renewable Energy Certificate will be generated, stating the amount of carbon dioxide emissions you have avoided. Customer journey on My Green Credits TM for anyone who wishes to "green" their electricity consumption 20 Energy efficiency – SDG 7.3 Smart Technology SP is increasingly shifting its focus to use data science and AI to deliver efficient energy solutions to our customers. We refer to this as an “Energy Brain”. This Energy Brain uses intelligence gathered from a large volume of consumption data from both residential homes and business to provide our customers with data-driven solutions. 7 Beyond this, we are increasing our customer empowerment by installing smart electricity meters at all households, allowing residents to access their half-hourly electricity usage through our SP Utilities app. These advanced meters allow residents to gain a better picture of their consumption patterns, enabling them to implement reduction and efficiency measures in a meaningful manner. Environmental Awareness In March 2020, SP launched the enhanced Carbon Footprint calculator, called My Carbon Footprint. It enables everyone in Singapore to be more aware of the environmental impact of their daily actions. First launched in December 2019, the initial version allows users to view their carbon emissions resulting from their electricity consumption. The calculator that is available on the SP Utilities app allows everyone in Singapore to measure their environmental impact from their daily lifestyle choices according to their household profile, mode and duration of commute, frequency of holiday travel, spending habits and food consumption. To make it more accessible for users on laptops and tablets to access My Carbon Footprint, we have also designed and launched the web-based version of the calculator in August 2020. Similar to the app version, this web version allows users to easily calculate the size of their carbon footprint by answering a few simple questions. This is especially useful when used in a classroom setting for students to gain access to the calculator without having the need to download the SP Utilities app and registering for an account. As of end March 2021, across both platforms, we have completed almost 60,000 carbon footprint calculations for the users. SP has launched initiatives that allow customers to adopt a more sustainable lifestyle through their daily actions. GreenUP, found on the SP Utilities app, aims to educate and empower our customer base on the message of sustainability in a fun and interactive way. To date, users have completed over 2.9 million activities cumulatively since launch in September 2019. In 2020, we worked with more than 30 like-minded partners who came onboard the GreenUP sustainability programme to build various challenges to help the app users and the partners’ customers to start practising green habits like forgoing disposable cutlery when ordering food or bringing their own cups when buying coffee. 7 https://www.poweringthenation.sg/innovation/Data-science-and-AI-deliver-efficient-energy-solutions-to-customers 21 Tengah will be Singapore’s model of a digitally inter-connected smart energy town. Spotlight: Tengah – Singapore’s eco-friendly smart energy town Tengah, HDB’s 24th public housing estate is set to be the model showcase of a digitally inter-connected smart energy town where eco-innovations are deployed across HDB blocks and commercial and community facilities, to bring magnified benefits to residents and town operators. With the Singapore government’s plan to make every HDB estate an eco-town by 2030, SP aims to play a central role in enabling everyone to make conscious decisions to lower their carbon footprint and integrate sustainability into the everyday lives of Singaporeans. Centralised Cooling System Powered By The Sun At Tengah, residents can opt for central cooling or stick to conventional air conditioning. Centralised cooling is a smart, eco-friendly cooling technology that replaces inefficient conventional cooling methods. Modular chiller plants placed on top of the HDB roof tops will supply chilled water direct from the riser to the fan coil unit in the homes, replacing the need for the installation of condensers. With the usage of centralised cooling, Tengah can be 30 to 40 per cent more energy efficient than similar estates in Singapore. This is estimated to result in at least energy savings of 30GWh per year, which could power 6,300 four-room flats annually and remove 800,000m 3 of carbon from the air or equivalent to about having 400,000 cars off the road annually. To maximise the limited space available in Tengah, SP is deploying both conventional and vertical solar panels (known as building-integrated photovoltaics, BIPV). Tengah will likely have the largest aggregated installation of BIPV in Singapore when fully developed. 22 Sustainable Lifestyle App Residents will be able to live an eco-friendly and hassle-free lifestyle by using the MyTengah app. They will be able to understand their household utilities consumption, intelligently control their Centralised Cooling usage, browse and purchase energy efficient appliances, and many more. Convenient EV Charging Electric vehicle drivers will be well served by parking facilities all across Tengah having their parking lots equipped with EV charging points from SP. Drivers will be able to find stations, charge, and pay conveniently using the SP Utilties app. By 2030, 10 per cent of all parking lots in Tengah will be equipped with EV charging stations contributing towards the national goal of 60,000 EV charging points. Sustainability Displays Eco-Boards are digital displays to help residents be more aware of their block’s impact on the environment. Installed at the lift lobby, these boards will also provide residents with green tips to lower their electricity and water consumption and will encourage sustainable behaviour with utilities-saving competitions between blocks. Performance Customer Empowerment As of 31 March 2021, 49 per cent of households and 47 per cent of eligible businesses have switched to buying electricity from a retailer of their choice. They have since enjoyed savings of about 20 per cent to 30 per cent off the regulated tariff. Our customers can also opt for a non-standard price plan to buy electricity from the wholesale electricity market. Under this arrangement, the customer buys electricity at the wholesale electricity price which varies every half hour depending on the prevailing demand and supply situation in Singapore’s wholesale electricity market. Customers are empowered with their utility consumption data via the SP Utilities app. With more than 1.2 million app downloads, customers are submitting their meter readings, viewing their bills and paying directly via the SP 23 Utilities app. Customers can pay with all credit cards from over 380 banks and enjoy rebates and rewards offered by banking partners for utilities payment through the app. We have processed over 1 million unique transactions through the app since 2019, giving customers greater convenience. SP has also installed over 500,000 smart meters nationwide as of 31 March 2021 and intends to complete installation for all 1.4 million households by 2024. As of end March 2021, more than 3,500 Tengah households have signed up for the centralised cooling system, which could help homeowners save as much as 30 per cent in life cycle costs. SP Heart Workers preparing the items in the welcome and learning packs for the SP Kids at Heart launch in June 2021. Future outlook SP’s overarching goal is to empower everyone with the knowledge and tools to foster a sustainable future for all. We will continue to harness digital technology to provide our customers with the information and means to lower their electricity consumption and adopt a more sustainable lifestyle. We are also committed to giving back to the community while working towards our environmental goals, the Group will be doubling its annual funding to S$3 million for programmes and expanding its reach to help children, in addition to vulnerable seniors. Under the new SP Kids at Heart programme that was launched in June 2021, SP Group aims to support young children from low-income families in their learning journey. Kickstarting the initiative, SP Group is donating S$1 million to provide educational tools, books and toys in the form of learning and development packs for about 2,000 KidSTART children for a year. The funds will also enable these children to receive electronic devices such as tablets and internet routers to support their online engagement and learning during the pandemic. In addition, SP will provide grocery vouchers and other financial assistance packages including tools and equipment that enable a more conducive home learning environment. 24

| SUNDAY, MARCH 19, 2023 | THE SUNDAY TIMES | A7 FEATURE TITLE In partnership with “ One need not approach volunteering with the mindset that they have to invest lots of time, effort or money. No contribution is too small. One of the biggest hurdles to overcome is simply taking that first step. — Mr Giles Ee, executive engineer, SP Group, and a member of the company’s staff volunteer arm, SP Heart Workers Helping kids starts from the heart National grid operator SP Group expands its CSR efforts to give children from lower-income families a stronger start, and provide more opportunities for staff to volunteer By RACHEL CHIA Atypical work day for Mr Giles Ee, 28, goes something like this: Even as he spends most of his time as executive engineer spearheading gas transmission projects at SP Group, he carves out a few hours planning activities for children. Just last year, Mr Ee helped organise the launch of an interactive play at Aliwal Arts Centre for lower-income families, featuring music, handcrafted sea animal headgears, and a mini carnival. Named KidStart Sea Adventures, the production is one of several corporate social responsibility (CSR) efforts supported by Singapore’s national grid operator and sustainable energy solutions provider SP Group, through its initiative for children, SP Kids at Heart. KidStart Singapore is a non-profit organisation supporting children under six years old from lower-income families in early child development. “We were pleasantly surprised by the zest with which the children tackled the craft activities with their parents,” says Mr Ee who, beyond coordinating the event, also helped out at a prop-crafting station as one of 20 staff volunteers on-site. “Many parents shared that this was the first theatre production for their children, and to watch them dance and sing brought lots of joy,” he adds. “It was a heartwarming reminder of the importance of family bonding. This truly touched me, as we may have taken many things in life for granted.” Mr Ee began volunteering when he was in secondary school, spring cleaning rental flats, collecting newspapers, and doing grocery runs for the elderly. Today, his systematic nature and attention to detail are being put to use as a member of the SP Heart Workers committee, SP’s staff volunteer arm, where he oversees event logistics and partnerships with social service agencies. The company provides its employees with opportunities to participate in volunteering activities all year round, often during work hours. “Beyond being able to engage with colleagues from other departments whom I normally do not interact with, I am also able to sharpen my organisational skills through working with various stakeholders to execute events,” says Mr Ee. Joining hands for good Most customers of SP Group may be familiar with its longest-running charity initiative – the SP Heartware Fund, which benefits vulnerable seniors – from its donation appeals on utilities bills twice a year. But SP Kids at Heart, a new initiative, was born amid the Covid-19 pandemic as the organisation looked to expand its outreach to more lower-income families. “Despite the challenges brought on by the pandemic, we scaled up our efforts to fulfil long-standing commitments and set up new programmes to benefit a wider range of social service users, from seniors, to children and youth,” Celebrating Social Service Partners The Ministry of Social and Family Development has designated 2023 as its Year of Celebrating Social Service Partners to recognise the contributions of corporates, social service agencies, professionals, academics, social enterprises, and volunteers. To make a significant impact on the lives of those in need, Singaporeans and companies are encouraged to volunteer, donate, or join the social service sector. says Mr Stanley Huang, group CEO, SP Group. The company has since contributed $2.1 million to benefit more than 5,000 KidStart children and their families. SP Group has been working with the non-profit organisation since 2021. SP Group has sponsored and distributed books, toys and tech tools to about 2,000 Kid- Start families, to improve their home learning environments and ensure that the children’s learning was not disrupted during the pandemic. “For parents, we aim to equip them with soft skills to help them connect better with their children and support them in their holistic education,” Mr Huang adds. “By working with KidStart Singapore, which shares this common vision, it allows us to deliver targeted assistance to the community and achieve greater impact for the beneficiaries.” Last year, apartfrom the marine-themedplay, the company – together with KidStart and independent charity EtonHouse Community Fund – provided books and bookshelves to some 3,000 children to create a conducive space at home to foster strong family bonds. Focusing on bonding SP Kids at Heart’s efforts aim to enhance the social mobility and long-term prospects of children SP Group executive engineer Giles Ee (above) helps plan activities for children as part of the company’s CSR initiative, SP Kids at Heart. The initiative is a partnership with KidStart Singapore, to empower parents like Mdm Jasleasha Ong (left) with skills to better engage their children. PHOTOS: SP GROUP, KIDSTART SINGAPORE from vulnerable backgrounds. Why is the focus on bonding? Research has shown that parent-child bonds significantly influence how a child’s brain develops, and this has an impact on lifelong outcomes, explains Kid- Start Singapore CEO Rahayu Buang. “The parent-child bond is created by applying techniques in nurturing positive interactions and enriched caregiving.” While parents from lower-income families want the best for their child, they may face resource constraints and lack know-how. “Empowering parents with the skills to engage their children builds up their confidence in taking care of them, which in turn helps foster positive developmental outcomes,” adds Mdm Rahayu. That’s been so for Mdm Jasleasha Ong, whose daughter, aged three, was previously not interested in books. “I tried reading to her, but she would flip through the pages quickly,” Mdm Ong, 43, says. But after setting up a reading corner at home with the books from SP-funded KidStart Stories, the little girl’s attitude changed. “I learnt that it was about choosing age-appropriate books,” says Mdm Ong. “My daughter is now so excited when it is reading time, and even asks me to join her. She dances and uses songs to express herself. I now know how to use our interactions to develop her language skills better, and we have a strongbond.” Small things like these can create a great impact, says Mr Ee, who helped pack and deliver the books to families. “Something as simple as lending a listening ear to the beneficiaries, or organising engagement activities, can impact them in a positive manner and effecta difference in their lives.” Everybody has unique skills that can be channelled towards volunteering, he adds. “One need not approach volunteering with the mindset that they have to invest lots of time, effort or money. No contribution is too small. “One of the biggest hurdles to overcome is simply taking that first step.” Foster a culture of giving Volunteerism is an integral part of SP Group’s DNA, says the company, with close to 400 staff volunteering in SP Kids at Heart activities alone. Staff are encouraged to not only participate in volunteering activities during work hours, but are also accorded official leave for volunteering, says group CEO Stanley Huang. Members of senior management play an active role in communicating supportfor and participating in corporate giving, adds Mr Huang. This is something that Mr Giles Ee, an executive engineer at SP Group, can testify to, having witnessed department heads spearheading activities. “Various departments leverage volunteering events as team bonding opportunities,” he says. “I believe the emphasis on the culture of giving is also a point of pride for many staff,” says Mr Ee, who is also part of the SP Heart Workers organising committee. In 2021, SP Group’s CSR contributions – in donations, sponsorships and manpower – totalled $4.5 million. It has a wide range of programmes to support vulnerable groups across ages, from young children under the age of six to tertiary students, and seniors. To Mr Huang, pursuing a common good unifies staff, fosters team building, and cultivates a giving spirit. “We believe that by participating in volunteering efforts, our staff gain a sense of fulfilment, are more engaged in their jobs, and can influence their families and friends to similarly give back to the community in meaningful ways,” he says. By the numbers $2.1m Amount donated by SP Group over the past 2 years to benefit young children from lower-income families 5,000 Number of families that benefited from the SP Kids at Heart programme to date 8,000 Total volunteering hours clocked by SP Group staff in 2022 For more information on how to contribute, visit https://go.gov. sg/YCPartners

Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search [20171024] Lianhe Zaobao - SIT Will Build Micro-Grid To Reach Zero Emission Goalhttps://www.spgroup.com.sg/dam/jcr:6f349a5d-7063-4408-890c-b46c9aefff6a [20171024] The Business Times - SP Group To Build First Micro-Grid On Mainland Singaporehttps://www.spgroup.com.sg/dam/jcr:ac5aef69-67c6-4ec7-bd61-06980f6144fe Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search [20171024] Lianhe Zaobao - SIT Will Build Micro-Grid To Reach Zero Emission Goalhttps://www.spgroup.com.sg/dam/jcr:6f349a5d-7063-4408-890c-b46c9aefff6a [20171024] The Business Times - SP Group To Build First Micro-Grid On Mainland Singaporehttps://www.spgroup.com.sg/dam/jcr:ac5aef69-67c6-4ec7-bd61-06980f6144fe Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search [20171024] The Business Times - SP Group To Build First Micro-Grid On Mainland Singaporehttps://www.spgroup.com.sg/dam/jcr:ac5aef69-67c6-4ec7-bd61-06980f6144fe [20171024] Lianhe Zaobao - SIT Will Build Micro-Grid To Reach Zero Emission Goalhttps://www.spgroup.com.sg/dam/jcr:6f349a5d-7063-4408-890c-b46c9aefff6a Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search Searchhttps://www.spgroup.com.sg/search?tag=micro-grid Search [20171024] Lianhe Zaobao - SIT Will Build Micro-Grid To Reach Zero Emission Goalhttps://www.spgroup.com.sg/dam/jcr:6f349a5d-7063-4408-890c-b46c9aefff6a [20171024] The Business Times - SP Group To Build First Micro-Grid On Mainland Singaporehttps://www.spgroup.com.sg/dam/jcr:ac5aef69-67c6-4ec7-bd61-06980f6144fe [20200901] The Business Times - SP Group partners CapitaLand JV to develop energy-saving solutions in Chinahttps://www.spgroup.com.sg/dam/jcr:776a42e9-9358-4556-b1f4-544957259bb1 SP Group partners CapitaLand JV to develop energy-saving solutions in China By Fiona Lam fiolam@sph.com.sg @FionaLamBT Singapore NATIONAL power grid operator SP Group and Sino-Singapore Guangzhou Knowledge City Investment and Development Co (GKC) will develop district cooling, heating and integrated energy solutions in China. These will help GKC’s greenfield master development, the China- Singapore Guangzhou Knowledge City (CSGKC), achieve energy savings. GKC is a joint-venture (JV) company established by CapitaLand and the Guangzhou Development District Administrative Committee. In a press statement on Monday, SP Group announced it had signed an agreement with GKC to set up a JV. This also marks SP Group’s foray into southern China. As part of the agreement, the two parties are working together to develop district cooling and heating solutions for the Knowledge Tower project at the Jiulong lake area, for a start. They will invest in, construct and operate these solutions centred on the smart micro-grids layout, said GKC’s chief executive officer (CEO) Chen Changxin. SP Group and GKC will also integrate sustainable energy solutions, such as distributed energy, energy storage, energy efficiency and energy management systems. These solutions could be extended to other projects in the Sino- Singapore International Technology Innovation Cooperation Demonstration Area within CSGKC, to provide energy and cost savings to more customers. “This will translate to a cleaner and more sustainable energy future for CSGKC and Guangzhou city,” SP Group said in the statement. The energy utilities group’s CEO Stanley Huang noted that its technology and operations at Raffles City Chongqing in China and the Marina Bay financial district in Singapore have helped customers achieve cost savings, and reduce energy consumption. At CapitaLand’s Raffles City Chongqing, SP Group operates its advanced energy-efficient cooling and heating system, which began operations in September last year. This has enabled the mixed-use complex to cut energy consumption by more than 40 per cent, compared to conventional chiller plants for buildings. SP Group also designed and has been operating the underground district cooling system at the Marina Bay financial district since 2006. GKC’s Mr Chen said that GKC is “an important platform for China- Singapore collaboration”. “It is a milestone for us to jointly establish a joint venture to develop the smart energy business,” he added. CapitaLand shares fell S$0.01 or 0.4 per cent to close at S$2.77 on Monday. 2.-Business-Times-Online---SP-Group--Frasers-Property-team-up-for-green-project-in-Vietnam-Industrial-Park.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2023/2.-Business-Times-Online---SP-Group--Frasers-Property-team-up-for-green-project-in-Vietnam-Industrial-Park.pdf ASEAN Business Global Enterprise SP Group, Frasers Property team up for green project in Vietnam industrial park Mia Pei Published Thu, Aug 24, 2023 · 4:17 pm Brandon Chia (second from left), managing director, sustainability energy solutions for South-east Asia and Australia, SP Group; and Lim Hua Tiong (third from left), CEO of Frasers Property Vietnam, at the MOU signing ceremony. PHOTO: SP GROUP Both parties have inked a memorandum of understanding (MOU), they said in a joint statement on Thursday (Aug 24). The partnership will help the Frasers Property-owned industrial park to accelerate the adoption of green energy solutions, enhance energy savings and reduce carbon emissions for all tenants. SP will design, invest, install, operate and maintain smart energy solutions for the industrial service centre at BDIP in the initial phase of the MOU. These include the installation of various green infrastructure, such as solar cells, electric-vehicle charging stations, as well as smart energy optimisation and management systems. SP and the property developer will then collaborate on a feasibility study to implement a green micro-grid for BDIP. This will accelerate its clean energy transition by easing access to renewable energy and providing greater power reliability and resilience for the tenants. BDIP is Frasers Property Vietnam’s first industrial park development in Vietnam, and the first phase is now at over 90 per cent occupancy. The park’s industrial service centre occupies 837 square metres. To maximise energy ef ciency and thermal comfort, SP will deploy smart building energy management systems, Green Energy Tech, which uses artificial intelligence to regulate the air-conditioning based on changes in occupancy and weather conditions. The parties expect to save up to 30 per cent on cooling energy and reduce carbon emissions by nearly 18 per cent. jcr:a32caf26-0b63-4393-bdcc-b2ca61560ed2https://www.spgroup.com.sg/dam/jcr:a32caf26-0b63-4393-bdcc-b2ca61560ed2 ASEAN Business Global Enterprise SP Group, Frasers Property team up for green project in Vietnam industrial park Mia Pei Published Thu, Aug 24, 2023 · 4:17 pm Brandon Chia (second from left), managing director, sustainability energy solutions for South-east Asia and Australia, SP Group; and Lim Hua Tiong (third from left), CEO of Frasers Property Vietnam, at the MOU signing ceremony. PHOTO: SP GROUP Both parties have inked a memorandum of understanding (MOU), they said in a joint statement on Thursday (Aug 24). The partnership will help the Frasers Property-owned industrial park to accelerate the adoption of green energy solutions, enhance energy savings and reduce carbon emissions for all tenants. SP will design, invest, install, operate and maintain smart energy solutions for the industrial service centre at BDIP in the initial phase of the MOU. These include the installation of various green infrastructure, such as solar cells, electric-vehicle charging stations, as well as smart energy optimisation and management systems. SP and the property developer will then collaborate on a feasibility study to implement a green micro-grid for BDIP. This will accelerate its clean energy transition by easing access to renewable energy and providing greater power reliability and resilience for the tenants. BDIP is Frasers Property Vietnam’s first industrial park development in Vietnam, and the first phase is now at over 90 per cent occupancy. The park’s industrial service centre occupies 837 square metres. To maximise energy ef ciency and thermal comfort, SP will deploy smart building energy management systems, Green Energy Tech, which uses artificial intelligence to regulate the air-conditioning based on changes in occupancy and weather conditions. The parties expect to save up to 30 per cent on cooling energy and reduce carbon emissions by nearly 18 per cent. Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/eye-on-the-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Eye on the Grid RELIABILITY Mr Tan Teck Wee, Head, Distribution Control & Customer Service (standing), with Principal Operation Officer Ghazali Bin Mohamed Rahim in the Distribution Control Centre. The ringing of Tan Teck Wee’s phone at 1.20am jolted him from his sleep. There was a blackout affecting several areas. In the 30 minutes that Teck Wee, head of SP Group’s Distribution Control & Customer Service, took to get to the control centre at Ayer Rajah, work was already under way to bring supply back up. As the central nervous system of Singapore’s power distribution network, red-coded alarms on the dashboard showed the affected locations. On one wall, screens displayed incident alerts, digital maps and data on energy demand from the 11,000 substations and over 27,000km of cables that make up Singapore’s electricity grid. With various teams working together, power was restored within a few minutes, and Teck Wee was soon on his way home. A 25-year SP veteran, Teck Wee is on standby 24/7. He oversees the work of 95 staff. Apart from the 15 staff who man the control centre around the clock, team members from the Electricity Service Centre receive calls from customers and mobilise officers to attend to supply disruption.  Emergency response makes up the bulk of his team’s work, even if most problems are solved before customers are impacted, explained Teck Wee, who trained as an electrical engineer. Most often, when the alarms go off, it takes less than a minute for the incoming data to be reviewed, a remote restoration attempted, or for supply to be re-routed. A service crew is also dispatched for a manual check. In a supply disruption, staff at the control centre will first try to restore supply through remotely switching to an alternate feed. If this is not possible, it will send out mobile generators to provide temporary power to customers. The team is supported by 20 standby officers deployed in five zones across Singapore. When activated, these standby teams examine and re-condition the substation equipment to rectify the issue.   Technology drives precise and prompt response. Through a combination of sensors, monitors, alarms, micro-processors and a communication network, the control centre team can quickly pinpoint and manage disturbances on the network. Artificial Intelligence helps engineers make faster decisions through diagnostics of incidents to identify causes and possible actions. Supply disruptions could occur for different reasons, such as roadworks which can damage cables, or accidents, says Teck Wee. A rogue snake or monitor lizard sneaking into an over-ground supply box could also cause an outage. Singapore's electricity network ranks top among major cities. Based on a benchmarking report, in 2017, customers in Singapore experienced an average of 0.19 minute of electricity interruption, compared to Osaka’s 5 minutes and London’s 16.70 minutes. Despite that, Teck Wee says every incident is taken seriously, and the teams look closely at ways to prevent it from occurring again. Keeping the nation’s grid going strong is a source of great pride. “Electricity affects quality of life in so many ways and it’s gratifying to know that we can play a part in upholding it for consumers, he said. — 15 May 2019 TAGS PEOPLE OF SPRELIABILITY YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Category: Reliability BusinessTimes#BT#25-08-2023#Default#1#BTS-005#4#ccihttps://www.spgroup.com.sg/dam/jcr:7e417dc9-a15c-46a2-9c21-6946ad67bc0a The Business Times | Friday, August 25, 2023 | C OMPANIES & MARKETS 5 SP Group, Frasers Property to jointly develop smart energy solutions in Vietnam industrial park Partnership will help the development to enhance energy savings and reduce carbon emissions for all tenants By Mia Pei yxmiap@sph.com.sg SP GROUP and Frasers Property will jointly develop and implement smart energy solutions at Binh Duong Industrial Park (BDIP) in Vietnam. Both parties have inked a memorandum of understanding (MOU), they said in a joint statement on Thursday (Aug 24). The partnership will help the Frasers Property-owned industrial park to accelerate the adoption of green energy solutions, enhance energy savings and reduce carbon emissions for all tenants. SP will design, invest, install, operate and maintain smart energy solutions for the industrial service centre at BDIP in the initial phase of the MOU. These include the installation of various green infrastructure, such as solar cells, electricvehicle charging stations, as well as smart energy optimisation and management systems. Binh Duong Industrial Park is Frasers Property Vietnam’s first industrial park development in Vietnam. SP and the property developer will then collaborate on a feasibility study to implement a green micro-grid for BDIP. This will accelerate its clean energy transition by easing access to renewable energy and providing greater power reliability and resilience for the tenants. BDIP is Frasers Property Vietnam’s first industrial park development in Vietnam, and the first phase is now at over 90 per cent occupancy. The park’s industrial service centre occupies 837 square metres. To maximise energy efficiency and thermal comfort, SP will deploy smart building energy management systems, Green Energy Tech, which uses artificial intelligence to regulate the air-conditioning based on changes in occupancy and weather conditions. The parties expect to save up to 30 per cent on cooling energy and reduce carbon emissions by nearly 18 per cent. Brandon Chia (second from left), MD, sustainability energy solutions for South-east Asia and Australia, SP Group; and Lim Hua Tiong (third from left), CEO of Frasers Property Vietnam, at the MOU signing ceremony. PHOTO: SP GROUP SP Group’s Integrated Energy Solutions to Power Rangsit University’s Green Energy Transformationhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-s-Integrated-Energy-Solutions-to-Power-Rangsit-University-s-Green-Energy-Transformation Media Release SP Group’s Integrated Energy Solutions to Power Rangsit University’s Green Energy Transformation Deployment of solar PV and energy storage system will enable the university to green up to 21 per cent of its total energy consumption by 2024. Further deployment of GETTM Control, a micro-climate building intelligence system, after the successful pilot at one building at the university campus achieved 40 per cent energy savings while improving occupant comfort by 14 per cent Singapore and Thailand, 15 November 2023 — Rangsit University (RSU) is set for green transformation at its main campus in Mueang Pathum Thani District, Greater Bangkok. SP Group (SP), a utilities group and sustainable energy solutions provider in Singapore and the Asia Pacific, is partnering RSU, a leading private university in Thailand, to transform this space into a smart, low-carbon campus. SP will deploy a comprehensive suite of integrated and sustainable energy solutions across the campus. These include solar photovoltaic (PV) deployment with a centralised energy management and storage system, and harnessing SP’s GETTM (Green Energy Tech) – a smart building intelligence system that maximises building energy efficiency and enhances occupant comfort. When completed in 2024, these solutions will enable the university to green up to 21 per cent of its total energy consumption and lower its carbon emissions by 1,400 tonnes annually. To further this green partnership, SP and RSU will conduct a feasibility study to implement more integrated sustainable energy solutions across the campus. These include a district cooling system to provide energy-efficient air-conditioning, increasing the scale of solar PV and energy storage systems deployment, and further expanding the integration of the GETTM suite of digital energy management tools that leverage smart insights to optimise energy efficiency, enhance occupant experience, and advance sustainability efforts. As part of the partnership, SP will install a 2-Megawatt Peak (MWp) of rooftop solar photovoltaic (PV) across nine buildings on the campus, and a floating solar PV system on one of the university’s ponds. To maximise the accessibility of solar energy across the campus, SP will also be installing an Energy Storage System (ESS) that enables on-demand supply of solar energy. The combined solar PV system is expected to generate 2,749 Megawatt-hour annually. When the system is completed, RSU’s Facility and Environmental Management Office (Building 13) will be 100 per cent powered by solar energy and will be the first building in a Thailand university campus to aim for net-zero status. SP will also expand its deployment of GETTM Control, a micro-climate building intelligence system that maximises energy-efficiency of the building’s air-conditioning, to two additional buildings – Building 12/1 and Building 11 – following a successful pilot deployment. Over a two-month period, the pilot helped to achieve 40 per cent energy savings for two levels on building 12/1 and Building 11 and improved occupant comfort by 14 per cent. The solution utilises Artificial Intelligence and Internet of Things to optimise and regulate air-conditioning, by taking into consideration factors like occupancy and ambient weather conditions to optimise air-flow to evenly cool areas. “Buildings like offices, factories, hospitals and university campuses have unique operational and energy demands. Our expertise in delivering customised, end-to-end integrated energy services will enable buildings to maximise the benefits of diverse energy resources, optimise efficiency and achieve significant environmental benefits including reduction of carbon emissions. We are very pleased to partner Rangsit University on its ambitious sustainability journey, and look forward to joining hands with more developments to drive the decarbonisation of Thailand’s urban built environment,” said Mr. Brandon Chia, Managing Director (Southeast Asia & Australia), Sustainable Energy Solutions, SP Group. “Climate change affects everyone, including educational institutions like us. There is an urgent need to enhance our buildings’ energy efficiency and develop sustainability goals to support Thailand’s targets of reducing the amount of greenhouse gas emissions,” said Associate Professor Dr. Thammasak Rujirayanyong, Assistant to the President for Building and Environment, Rangsit University. “We selected SP Group based on the efficacy of their track record, and they have impressed with their commitment and thoroughness. I hope that RSU’s successful implementation of SP’s integrated energy solutions will serve as an example for other education institutions to follow suit.” Rangsit University has set a target to become a smart, low carbon campus as part of its commitment to environmental stewardship and social responsibility, including carbon neutrality, sustainable infrastructure, and sustainable transportation. SP Group has been supporting the green energy transition of customers in Thailand since 2022. It has over 40MWp of solar projects in operation and under construction; and secured a pipeline of over 100MWp of other solar projects across Thailand. Key partners include Malee Group, Asia Composite Material, Compact International and SAICO, who have leveraged SP’s strong engineering expertise, regional experience, and operational excellence to embark on their green energy transition. SP recently announced its first district cooling project in Thailand, at Government Complex Centre Zone C, as part of its joint venture with Banpu NEXT. When completed in 2024, the district cooling system will operate a total cooling capacity of up to 14,000 Refrigeration Tons (RT) and enable the facility to save approximately 40 million baht (USD $1.12 million) per year on electricity costs, achieve 20 per cent in energy savings and reduce carbon emissions by up to 3,000 tonnes annually. ### About SP Group SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, as well as sustainable energy solutions in Singapore, China, Thailand, and Vietnam. As Singapore’s national grid operator, about 1.6 million industrial, commercial, and residential customers benefit from its world-class transmission, distribution, and market support services. These networks are amongst the most reliable and cost-effective worldwide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast-charging stations and digital energy solutions for customers in Singapore and the region. For more information, please visit www.spgroup.com.sg or follow us on Facebook at spgrp.sg/Facebook, LinkedIn at spgrp.sg/LinkedIn and Instagram at spgrp.sg/Instagram. SP Group Sustainability Review FY2020-2021https://www.spgroup.com.sg/dam/spgroup/pdf/energy-hub/sustainability/sp-group-sustainability-review-fy2020-2021.pdf Sustainability Review FY2020/2021 Scope of review This is the annual sustainability review published by SP Group (SP) for the financial year 1 April 2020 to 31 March 2021 (“FY20/21”). The scope of this review covers SP’s Singapore-based operations. Sustainability Strategy SP’s mission is to deliver reliable and efficient utilities services to enhance the economy and the quality of life of our customers. This mission is rooted in our core values of commitment, integrity, passion and teamwork. In FY20/21, we maintained our focus on upholding reliability while we charted new paths for the business with Strategy 2030, a 10-year roadmap to create a low carbon, smart energy Singapore and become the leading sustainable energy solutions player in Asia Pacific. Sustainability is central to achieving our mission and business objectives in a responsible and committed manner. As a leading energy utilities company, we have anchored our sustainability strategy on the United Nation’s Sustainable Development Goal (SDG) 7 to ensure access to reliable, sustainable and modern energy for all. In the past year, we have added SDG 9 to build resilient infrastructure, promote inclusive and sustainable industrialisation and foster innovation. With this, the specific targets that the Group aims to support are grouped under the two focus areas of Clean and Smart Energy and Reliable and Sustainable Infrastructure. Clean and Smart Energy: SDG 7.1 – Universal Access to Modern Energy (Energy access) SDG 7.2 – Increase Global Percentage of Renewable Energy (Renewable Energy) SDG 7.3 – Double the Improvement in Energy Efficiency (Energy Efficiency) Reliable and Sustainable Infrastructure: SDG 9.1 – Develop Sustainable, Resilient and Inclusive Infrastructures (Reliable Infrastructure) SDG 9.4 – Update all Industries and Infrastructure for Sustainability (Sustainable Infrastructure) 2 We have also identified three material topics that support our actions towards the achievement of the targets of SDG 7 and SDG 9: 1) Network Reliability, 2) Innovation and 3) Customer Empowerment. Mission: Deliver reliable and efficient utilities services to enhance the economy and the quality of life NETWORK RELIABILITY Core Values: Commitment, Integrity, Passion, Teamwork CUSTOMER EMPOWERMENT RENEWABLE ENERGY ENERGY ACCESS 7 AFFORDABLE AND CLEAN ENERGY ENERGY EFFICIENCY RELIABLE INFRASTRUCTURE 9 INDUSTRY, INNOVATION AND INFRASTRUCTURE SUSTAINABLE INFRASTRUCTURE INNOVATION Creating a sustainable future We aspire to be a leading utilities company in a sustainable future. To achieve this, we invest in innovative technology and infrastructure to ensure that we continue to deliver energy to customers safely and reliably amidst an evolving energy landscape. The following strategic thrusts form the pillars to our future: 1. Upholding our position as a reliable and efficient grid operator With the proliferation of distributed and intermittent energy sources, we continue to invest in innovative technologies to integrate renewables to maintain grid stability and reliability. 2. Providing Sustainable Energy Solutions To create a low carbon, smart energy Singapore, we extend our efforts beyond our own operations to empower both residential, commercial and industrial customers to make changes to their daily habits and operations, with the aim of creating a larger impact. Innovative solutions such as district cooling, centralised cooling system solutions in new HDB towns and promoting electromobility are key to achieving this goal. 3. Be a leading Sustainable Energy Solutions player in Asia Pacific Leveraging our strengths and experience to enable a sustainable energy future for customers in Singapore, we are bringing our solutions and experiences to overseas markets such as China and Vietnam to benefit more customers in the region. 3 Integrating sustainable financing To deepen the integration of our sustainability ambitions within our financing strategy, we have recently established a Green Financing Framework 1 that is benchmarked against relevant international principles and guidelines. Under the Framework, the Group and its subsidiaries will be able to issue green financing instruments to finance and/or refinance eligible green projects in four categories, namely: 1) clean transportation, 2) energy efficiency projects, 3) renewable energy and 4) green buildings. This allows investors and lenders to have greater visibility on the use of proceeds and the positive environmental impact of the Group’s investments in sustainable energy solutions and projects that are funded by green financing instruments. FY20/21 environmental performance SP is committed to reducing the environmental impact of our business operations. Since 2019, we have undertaken annual data collection exercise to calculate the greenhouse gas (GHG) emissions from our business activities following the principles in the Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (revised edition) and GHG Protocol Scope 2 Guidance. Absolute, tonnesCO 2 e Intensity, kgCO 2 e/MWh sold Emissions FY19/20 FY20/21 FY19/20 FY20/21 Scope 1 25,966 21,098 0.54 0.45 Scope 2 375,987 2 383,846 7.83 8.17 The bulk of SP’s GHG emissions in Scope 2 resulted from the dissipated energy emissions from technical losses from the transmission system and distribution network in Singapore. While this emission is relatively stable and inherent in the operations of the network, SP Group is committed to identify opportunities to reduce the emissions from other key business activities. In the coming years, we will explore new technologies to help us develop our decarbonisation roadmap to reduce our emissions to meet our carbon reduction target. This roadmap will also include an identification of the climate-related risks and opportunities to help us plan for more sustainable and resilient operations into the future. With the launch of My Green Credits TM on the SP Utilities app, SP has pledged to cover 100 per cent of the electricity consumption at our Singapore headquarters with Renewable Energy Certificates (RECs) from October 2020 onwards. These actions are in support of the “30-30-30” target that was set to add at least 30 per cent value to our customers and reduce our carbon footprint by 30 per cent, by 2030. With FY18/19 as the baseline year where 1 SP’s Green Financing Framework can be accessed here: https://spgrp.sg/SPGreenFinancingFramework 2 Data restated after internal review 4 applicable, selected performance indicators are measured and tracked in relation to our material topics of network reliability, innovation and customer empowerment. In FY20/21, our System Average Interruption Duration Index (SAIDI) performance for electricity network recorded an all-time best of 0.15 minute, an improvement from 0.56 minute in the previous year. Commonly used as a reliability indicator by electricity companies, SAIDI measures the average outage duration experienced by each customer served. Our improvement reflects the continuous efforts we have put in place to ensure our customers are provided with reliable electricity supply. We have also facilitated the switch for 49 per cent of residential customers and 47 per cent of small business customers in the Open Electricity Market, enabling them to enjoy savings of 20 to 30 per cent off the regulated tariff. Customers also have the option of a non-standard price plan to buy electricity from the wholesale electricity market. SP’s low carbon initiatives such as district cooling, solar and electromobility have enabled customers to avoid more than 28,000 tonnesCO 2 e in FY20/21, equivalent to planting almost 1.4 million rain trees 3 or taking more than 6,000 cars off the road for a year 4 . Measuring this progress against the target of helping customers reduce their carbon footprint, these initiatives have achieved 18 per cent increase in the CO2 avoided since the baseline year of 2018. There was a slight reduction as compared to the previous year's reduction of 19 per cent due to a decrease in demand of the various sustainable energy solutions amidst the Covid-19 situation in Singapore last year. 3 One mature rain tree absorbs 0.0201 tonnesCO 2 a year - data from My Carbon Footprint study by South Pole 4 From US EPA Greenhouse Gas Equivalencies Calculator 5 Contributing to SDG 7 and 9 targets SDG Target by 2030 Material topic Our key contributions 7.1 Energy access Ensure universal access to affordable, reliable and modern energy services. Innovation Customer Empowerment • Increasing electric vehicle charging stations • Enabling access to the Open Electricity Market by empowering customers with options for electricity packages and to enjoy savings 7.2 Renewable energy Increase substantially the share of renewable energy in the global energy mix. Innovation • Deploying solar PV projects • Testing green hydrogen • Issuing and trading of Renewable Energy Certificates Customer Empowerment • Launch of My Green Credits TM on the SP Utilities app to enable households to match their electricity consumption with an equivalent amount of green energy produced 7.3 Energy efficiency Double the global rate of improvement in energy efficiency. Innovation Customer Empowerment • Deploying energy saving solutions like GET TM TenantCare • Deploying smart technology and SP Utilities app to access half-hourly electricity usage • Spreading environmental awareness through Eco-Boards, GreenUP and My Carbon Footprint • Deploying smart technologies for Tengah smart energy town 9.1 Reliable infrastructure Develop quality, reliable, sustainable, and resilient infrastructure, including regional and transborder infrastructure, to support economic development and human well-being, with a focus on affordable and equitable access for all. Network Reliability • Investing in network infrastructure upgrades • Deploying smart grid technologies • Developing Asset Health Digital Twin to monitor equipment health • Constructing the first large-scale underground substation in Southeast Asia to optimise space in land-scarce Singapore Innovation • Deploying district cooling and energy saving solutions • Developing urban micro-grid 9.4 Sustainable infrastructure Upgrade infrastructure and retrofit industries to make them sustainable, with increased resource-use efficiency and greater adoption of clean and environmentally sound technologies and industrial processes, with all countries taking action in accordance with their respective capabilities. Network Reliability • Capacity upgrade for the Interconnector between Singapore and Peninsular Malaysia to support a regional grid energy import pilot • Recommissioning of Toh Tuck Gasholder • Developing Distributed Energy Resources Management System (DERMS) to enable the effective integration of renewables • Developing utility-scale energy storage system 6 Network Reliability Why this is material SP serves a large customer base of 1.6 million customers in Singapore, with a rising expectation of uninterrupted power and a high-quality maintenance framework. We invest in capabilities to uphold reliable, efficient power supply to households and businesses. Network reliability is mission critical to SP as we strive to deliver excellence in our service provision and operations and align to the identified targets under SDG 9. Management Approach Network maintenance Despite Singapore having one of the best electricity and gas network systems in the world, supply interruption is inevitable and may occur due to various reasons including network failure, damage by third parties, faulty equipment at customer sites or issues with the source of the supply. Operations run 24/7 at SP’s distribution control centre, the nerve centre of Singapore’s power grid to ensure supply reliability. Electricity network To minimise the possibility of supply interruption, SP follows a systematic regime of maintenance, timely replacement of ageing equipment and close monitoring of equipment performance. For example, our Asset Sensing and Analytics team monitors and checks the health of our network around the clock. Any anomalies detected will trigger a response for the team to carry out rectification works to ensure the continued well-being of the equipment. Our specialists keep a close eye on about 11,800 substations and over 28,000km of cables in the grid. They conduct regular health screening of all electrical assets on the network and recommend deeper investigations or treatment when necessary. 7 To enhance speed and accuracy in predicting anomalies, we have implemented online asset sensing and analysis for newly installed 230kV and 400kV cable joints, and for all 400kV, 230kV and new 66kV switchgears. We are in the process of doing the same for critical 22kV substation’s switchgear which will be completed by 2022. We also carry out physical monitoring every three to six months. This measures the electrical and acoustic signal and temperature of the equipment when the condition checks are being conducted. If a power failure occurs, we take four remediation actions to minimise the impact and downtime. 1. Remote switching When a power fault is detected, this first course of action disconnects the affected equipment from the network and reconnects it to an alternative supply source. Since 2019, we have implemented remote switching capabilities for all 6.6kV distribution networks substations, allowing for quicker restoration should a supply interruption occur. 2. Manual switching This is conducted when remote switching is unable to restore power supply. Power faults in low-voltage networks, such as damage to over ground boxes that are used to transmit electricity to customers, are usually resolved through manual switching. 3. Mobile generators These generators are immediately deployed when power faults are reported and are used to provide temporary electricity supply while the network issues are being resolved. 4. Cable jointing This is conducted when switching is unable to resolve the power fault and the mobile generators cannot access the substation where the fault has occurred. Gas network SP owns and operates the gas network that supplies gas to industrial, commercial and residential customers. The high pressure gas transmission system transports the main fuel source for Singapore’s power generation plants. An asset life cycle approach to asset management is adopted to manage risk and ensure that the gas network is developed, maintained and operated in a safe and reliable manner. The gas network is monitored round the clock in a system control centre. A supervisory control and data acquisition (SCADA) system is deployed on the transmission system to avail remote monitoring and operations capability, which enables us to respond immediately to incidents. When incidents occur, response is centrally managed to ensure that performance recovery is quick and directed, thus minimising disruption to customers. A key component we monitor closely is the network pressure. This is done by deploying pressure sensors across the entire transmission network. SP’s gas network operations team monitors the pressure readings to ensure that the network pressure at different nodes is maintained within an optimal range. To enhance the remote monitoring capability and productivity, we have developed a prototype machine learning solution based on Deep Learning autoencoders that can learn from a vast amount of historical data of transmission 8 pressure readings to detect deviations from the expected pressure levels and alert the operations team of any anomaly in the gas network. Regular inspections and maintenance are also conducted on our assets to maintain reliability. An asset renewal programme tracks asset performance and replaces deteriorating assets efficiently. Patrol and leak survey of the pipelines are conducted to detect third party activities and gas leaks respectively. Dedicated planning of assets, selection of materials, project management and strict testing requirements are conducted to maintain the integrity of the gas network. This enables us to uphold reliable and safe supply of gas to customers. Conducting regular checks to ensure optimal gas supply pressure for customers. International collaboration In ensuring a more secure, accessible and sustainable energy future, SP is an active member of several international and regional working groups to benchmark and share best practices on grid operations. As part of the International Utility Working Group, SP is one of the utilities companies in the 10 member countries that meet annually to address topics on grid reliability and security, integrating clean energy sources and meeting the digital needs of customers. Regionally, SP represents Singapore at the meetings of the Heads of ASEAN Power Utilities/Authorities (HAPUA). HAPUA’s key objectives include strengthening regional energy security through interconnection development and enhancing the quality and reliability of electricity supply system. SP is the Chair of the Working Group #3 that focuses on Distribution, Power Reliability and Quality. Initiatives Reliable Infrastructure – SDG 9.1 Investing in network infrastructure upgrades Planning and investing in network infrastructure upgrades are key to ensuring customers have reliable and safe access to electricity and gas. We have a long-term asset renewal strategy – based on the performance, condition and age of our equipment – to ensure that our electricity network remains resilient. As part of our accelerated gas mains renewal programme, we have replaced aging ductile iron pipelines with more durable polyethylene pipes. This significantly reduces the risk of gas leaks and improves gas safety. 9 To secure reliable and efficient electricity supply for Singapore in the longer term, we have built cross-island underground transmission cable tunnels. Besides enabling us to better plan for future network requirements, we can install, repair and replace aging assets efficiently, without digging up the roads, which may inconvenience the public. This ensures that Singapore continues to be equipped with optimal electricity supply infrastructure and maintains its position as having one of the best performing electricity networks in the world. Smart Grid Index We have developed the world’s first Smart Grid Index (SGI) to help utilities measure and advance in key dimensions of smart grid development. The SGI, which has received strong endorsement from industry experts and stakeholders, measures the smartness of power grids globally in seven key dimensions: 1) supply reliability; 2) monitoring and control; 3) data analytics; 4) integration of Distributed Energy Resources (DER); 5) green energy; 6) security, and 7) customer empowerment and satisfaction. The SGI allows utilities to understand their strengths and areas they can improve in. Today, the SGI measures and benchmarks grid smartness across 85 utilities from 37 countries/markets. In 2020, utilities in Asia Pacific nations made significant improvements in the rankings with an overall improvement by more than five percentage points from the score in 2019. Globally, there is increasing focus on data analytics, with an average of more than 11 percentage points growth. For further details on the benchmarking scores, please refer to https://www.spgroup.com.sg/sp-powergrid/overview/smart-grid-index In 2020, SP Group improved by almost 9 percentage points from the 2019 score, mainly in the areas of supply reliability and customer empowerment and satisfaction. This was due to its efforts to ensure near-zero downtime in network reliability, provide half-hourly electricity usage with smart meters and achieving higher customer satisfaction scores. Asset Health Digital Twin Harnessing the power of digitalisation, we are applying concepts of digital twin, using digital representation of physical assets to optimise maintenance and renewal, and enhance the reliability of our electricity network. This progressive development aims to put information about asset health and alerts at the fingertips of our officers, enabling them to respond swiftly according to asset conditions. This will strengthen our capabilities in failure prevention and enhance the reliability of the electricity network for our customers. Construction of large-scale underground substation The Group announced in early 2021 the construction of Southeast Asia’s first large-scale underground electrical substation in Labrador, to develop sustainable infrastructure and optimise space in land-scarce Singapore. As part of the Urban Redevelopment Authority’s underground Master Plan 2019, the 230kV Labrador underground substation is scheduled to be completed in 2024. It occupies a land-size of three-hectares, about the area of four football fields. To ensure maximum land optimisation, the land above it will be used for a 34-storey commercial development. 10 The underground substation at Labrador will be integrated with a 34-storey commercial building, as a part of the larger Greater Southern Waterfront. Building a substation underground would be more resource-intensive and require specialised engineering capabilities as compared to the usual above-ground substations. However, the long-term benefits of building substations underground outweigh the costs. In addition to optimising land resources for other purposes, underground substations have a lower risk of being exposed and damaged. This will enhance asset and network security. Sustainable Infrastructure - SDG 9.4 Interconnector between Singapore and Malaysia With the regional power grid identified as one of the ‘Four Switches” in the Singapore Energy Story for the next 50 years, SP is actively supporting the upgrade of infrastructure to tap on regional power grids for cleaner energy resources and further diversify Singapore’s energy supply. We have upgraded the previous two 250 megavolt amperes (MVA) interconnector undersea cables between Singapore and Peninsular Malaysia to a capacity of two 550 MVA in August 2020. With this upgrade, 100 megawatt (MW) of the Interconnector capacity could be set aside for the two-year trial import of electricity from Malaysia as announced in early 2021. Recommissioning of Toh Tuck Gasholder The Toh Tuck Gasholder is critical in managing the town gas supply pressure to consumers during peak hours. We have spent 24 months to enhance the gasholder and successfully recommissioned the gasholder in January 2021. The gasholder will contribute to gas pressure stability as well as cater for future demand. DERMS to enable effective integration of renewables To cater to potential demand for renewable energy sources and maintain reliability in a distributed energy landscape, we have piloted the Distributed Energy Resources Management System (DERMS) to manage the influx of solar photovoltaic, energy storage systems and electric vehicles connected to our electricity network. Through real-time monitoring and smart control capabilities, integration of these distributed energy resources can be optimised while ensuring the reliability of our electricity network. 11 Energy storage systems Energy Storage System (ESS) can be the key to managing intermittency from solar energy and other network applications. ESS provides quick response when solar installations are affected by cloud cover to reduce solar intermittency. In collaboration with the Energy Market Authority of Singapore and industry partners, we have led the deployment of the first-ever utility-scale ESS at a substation in Woodlands. Designed for local conditions, this will enable us to incorporate more renewables and other sustainable energy solutions into our electricity grid. Performance There are two key indicators that our industry measures when assessing performance on network reliability: 1) SAIDI, a system index of average duration of interruption in the power supply indicated in minutes per customers, and 2) System Average Interruption Frequency Index (SAIFI), a system index of average frequency of interruptions in the power supply. In FY2020/2021, our SAIDI for the electricity network improved by over 73 per cent. FY18/19 FY19/20 FY20/21 Electricity SAIDI (min) SAIFI 0.87 0.0307 0.56 0.0366 0.15 0.0073 Gas SAIDI (min) SAIFI 0.0932 0.0014 0.2637 0.0019 0.4223 0.0024 To ensure minimal service disruption to our gas network, we have been actively replacing aging ductile iron pipelines with more durable polyethylene pipes to improve our gas SAIFI and SAIDI performance. Future outlook To meet our “30-30-30” target to add at least 30 per cent value to our customers and reduce our carbon footprint by 30 per cent by 2030 and uphold supply reliability, we actively invest in infrastructure, technology and engineering capabilities. We continually look for innovative and cost-effective ways to do our work faster, better and more safely, and empower our staff with the knowledge they need to increase productivity and bring value to our customers and stakeholders. 12 Innovation Why this is material Singapore has pledged to reduce its Emissions Intensity by 36 per cent from 2005 levels by 2030. It has committed to enhance its nationally determined contribution (NDC) to the absolute peak emissions level of 65 million tonnes of carbon dioxide equivalent around 2030. By 2050, Singapore aims to halve the amount of emissions it produces from its 2030 peak, with the view to achieving net-zero emissions as soon as viable in the second half of the century. In putting the targets into action, the Government has announced the Singapore Green Plan 2030, a whole-of-nation movement, to advance Singapore’s national agenda on sustainable development. Innovation and new technologies are central to facilitating this transition. SP can be a key facilitator and enabler for this change. Our investments in climate friendly innovations will not only power a greener tomorrow for our business, but also benefit the entire ecosystem, including organisations and individuals trying to reduce their own footprint. Management Approach To keep at the forefront of new technologies, we tap on the global innovation ecosystem for exposure, test new solutions and build new capabilities to deliver value-added solutions to our customers. Involvement in Innovation Ecosystem We have been actively engaged in the global innovation ecosystem through initiatives such as the Free Electrons Global Energy Startup Programme. In partnership with eight other global utilities, SP invites promising energy-related start-ups to apply for the programme which runs annually. Into its fifth edition in 2021, Free Electrons has provided numerous opportunities for pilot projects, commercial deployments, investments, learning opportunities, and deals to date exceeding US$50 million. The Group invests in venture capital funds globally to access the innovation ecosystems and keep abreast of market and technology developments. Our venture capital funds provide SP with deal flow access to start-ups globally including Asia, USA and Europe. Through the innovation ecosystem, SP has been actively identifying relevant and promising technologies to run pilots. This approach allows us to trial and validate new technologies to build new capabilities in developing innovative solutions. Research and Development SP Group-NTU Joint Lab SP has embarked on S$30 million in research and education initiatives with Nanyang Technological University (NTU), Singapore, to enhance the resilience of Singapore’s electricity network, improve the reliability and efficiency 13 of supply to customers, and nurture experts for the energy sector. Under this collaboration, the SP Group-NTU Joint Lab is exploring energy-related projects in the areas of asset management and network operations. Located on the NTU Smart Campus, the joint lab will house 60 researchers, 85 undergraduates and postgraduate students, and serve as a training platform for SP’s engineers. The lab will conduct studies on equipment components and materials to gauge the equipment’s degradation and lifespan. This helps to optimise equipment maintenance and replacement and achieve network reliability in a cost and operationally effective manner. Researchers from SP and NTU will design and develop a unique scalable system – one of the first in the world – that can detect and pre-empt equipment fault by sensing electrical and sound anomalies within power distribution substations. The research will leverage Artificial Intelligence (AI) and machine learning to conduct comprehensive real-time monitoring and perform trend analysis to predict future network problems before they appear. Vehicle-to-Grid Technology To boost Singapore’s electric mobility capabilities, enabling its energy system to integrate more renewable energy, we are also exploring smart charging (V1G) and vehicle-to grid (V2G) feasibility in Singapore through a strategic investment in The Mobility House AG (TMH). Operating from Munich, Zurich and Belmont (California), TMH is a technology company that provides a software capable of integrating open charging stations through non-proprietary communication protocol. With its hardware-agnostic Charging and Energy Management system, ChargePilot, TMH created the basis for a uni- and bi-directional integration of EVs into the power grid. The collaboration between SP and TMH leads the way for V2G as an integral solution towards transport electrification, paving the way for a zero-emission future. With the Singapore government’s target to increase solar penetration to reach 2 GigaWattpeak (GWp) by 2030, integrating V2G technology into the national grid can be the key to managing the intermittency of renewables while maintaining grid stability and reliability. Initiatives Energy Access – SDG 7.1 Electric Vehicle (EV) Charging The switch to low-carbon EVs is seen as an increasingly viable route for the decarbonisation of the transportation sector globally. With our geographic size, economic landscape and existing infrastructure, Singapore is well placed to adopt green mobility, with SP driving this change. Over the past three years, SP has been partnering organisations to set up EV charging stations across the island, to support the nation’s target to build 60,000 electric vehicle charging points by 2030. As of end March 2021, the high-speed EV charging network increased to 340 points across 71 locations in Singapore. 14 EV drivers can locate our charging points – the largest public network in Singapore - easily via the SP Utilities app. Through the app, users can start and stop charging, and pay for the electricity used. Working with Chevron Singapore Pte. Ltd., which markets the Caltex TM brand, SP will be offering fast EV charging at selected Caltex service stations to provide on-the-go convenience to electric vehicle motorists. Identified Caltex service stations will be equipped with 50kW direct current (DC) fast chargers that can charge up an EV in as short as 30 minutes, versus a few hours required by the more commonly available alternating current (AC) chargers. One of the stations will have two 50kW SP's direct current (DC) fast charging points for electric vehicles (EVs). DC charging points that are designed to allow a compatible car to charge up to a speed of 100kW, provided only one car is utilising the charging points. The chargers will be installed by the second quarter of 2021 and will be incorporated on the SP Utilities app for ease of use. SP supports the development of electromobility in Singapore in line with the Government’s announcement to have all vehicles run on cleaner energy by 2040. In order to promote electromobility, SP has been collaborating with Goldbell and SMRT subsidiary Strides Transportation to extend our charging points to their customers. Assisting customers in their conversion to EVs is instrumental to wide scale adoption in Singapore. Renewable Energy – SDG 7.2 Solar PV SP is looking at ways to harness and deploy energy efficiently. The Group has installed solar photovoltaic (PV) panels at our headquarters and district offices and developed storage systems. This has enabled us to work with partners in the community and industrial customers to achieve similar sustainable outcomes. The Integrated Energy Solutions (IES) system includes features like the energy storage capabilities, energy sensors and a real-time digital platform to monitor, analyse and optimise energy usage. One such digital energy solution was developed at Sembcorp Marine’s Tuas Boulevard Yard’s steel fabrication facility to lower its carbon footprint. SP installed 4.5 MegaWattpeak (MWp) solar panels at the facility to provide up to 30 per cent of electricity consumed during peak load. 15 Renewable Energy Certificates (RECs) Platform SP has a one-stop digital Renewable Energy Certificates (REC) platform, the first such blockchain-powered CONVENIENCE marketplace in the world. This removes trading barriers, enabling both big and small customers to achieve their green targets seamlessly and securely. SP’s platform is also accredited by the International REC Standard Foundation as the first authorised local issuer of I-RECs in the Asia Pacific. This provides customers greater assurance of the CROSS BORDER SP REC Platform SAVINGS integrity of each I-REC issued in Singapore. EMPOWERMENT In early 2021, SP was presented with the inaugural Renewable Energy Markets TM Asia Award for smart energy solutions that expand clean energy access in Asia. SECURITY Energy efficiency – SDG 7.3 Smart Building Solutions SP actively explores new technologies to support the energy needs of buildings and districts. Our Green Energy Tech (GET TM ) is a suite of solutions that integrates different building systems and diverse data sources to create a seamless, sustainable energy management experience for our customers. Powered by EnergyTech, the Internet of things (IoT) and AI, GET TM enables building owners and facility managers to make smarter decisions that improve building performance, sustainability and occupant well-being. GET TM Control GET TM TenantCare Self-learning building intelligence that utilises AI and IoT to optimise and regulate air conditioning and maximise energy efficiency based on changes in occupancy and ambient weather conditions. This solution has been deployed at DBS Asia Hub at Changi Business Park since February 2020. Smart and automated tenant submetering solution that enables landlords and owners of offices, malls and campuses to efficiently manage utilities consumption in both tenant and common spaces. This project has been deployed at Changi Airport, HDB Connection One and the Nanyang Technological University Reliable Infrastructure - SDG 9.1 District Cooling and Energy Saving Solutions SP continues to operate the world’s largest underground district cooling system, located at Marina Bay. Here, chillers centrally produce chilled water during off-peak periods, store the chilled water using a thermal energy storage system, and supply the chilled water for air conditioning use at the buildings in the district. If renewable 16 energy that is used to power the chillers suddenly fluctuates, the lithium ion battery will immediately discharge energy to balance the supply, hence overcoming the challenge of inconsistent renewable energy in a cost-effective way. The system serves more than 20 developments in Marina Bay and is 40 per cent more efficient than conventional chillers. Urban Micro-Grid SP is working with Singapore Institute of Technology (SIT) to build Singapore’s first multi-energy urban micro-grid at the university’s campus in Punggol Digital District, with a long-term target to achieve zero-emission and ability to operate independently from the national grid in times of emergency. The micro-grid, specially designed for Singapore’s tropical climate, will integrate gas, electricity and thermal energy into a unified smart energy network through multiple phases of execution. It will enable SIT to tap green energy sources such as solar electricity, solar thermal and deploy energy storage technologies, micro-grid controller, smart metering and energy digital management system to optimise energy and reduce carbon emissions. Once achieved, the research and work done on the system can help SIT save energy and eliminate carbon emissions which is equivalent to removing close to 2,000 vehicles off the roads. As a distributed energy system, the micro-grid is designed to have the function to operate independently from the national grid in times of emergency. Insights from the research collaboration in the SIT@Punggol campus will help to develop innovative solutions to enable a more reliable and efficient energy system to meet Singapore’s future needs where customers can save energy and cost while enjoying a high quality, sustainable lifestyle. The collaboration will also facilitate future research and development in smart energy networks and will provide SIT students a platform to gain first-hand experience in honing engineering skills and expertise in micro-grids. The Group plans to work with SIT@Punggol to extend the research work in subsequent phases to study and develop more energy savings solution for campus applications. Performance SP’s low carbon initiatives have enabled our customers to avoid more than 28,000 tonnesCO 2 in FY20/21, equivalent to planting almost 1.4 million rain trees 5 or taking more than 6,000 cars off the road for a year 6 . Measuring this progress against the target of helping our customers reduce their carbon footprint, these initiatives have achieved 18 per cent increase in the CO2 avoided since the baseline year of 2018. Solar Panels – Renewable Energy For our customers, a total of 4.5 MWp of solar panels were installed as of end March 2021. Based on an average estimated generation yield in Singapore, the panels have helped the customers avoided more than 2,000 tonnesCO 2 e, equivalent to planting more than 100,000 rain trees or taking more than 450 vehicles off the road. 5 One mature rain tree absorbs 0.0201 tonnesCO 2 a year - data from My Carbon Footprint study by South Pole 6 From US EPA Greenhouse Gas Equivalencies Calculator 17 Across our premises, we have installed almost 1 MWp of solar panels to access renewable energy. Collectively, they have helped us to avoid close to 200 tonnesCO 2 e in FY20/21. District Cooling – Energy Efficiency 2020 was a pandemic year that saw a decrease in the electricity demand in the office buildings in Marina Bay area due to increased work-from-home arrangements. This resulted in the reduction of the carbon emissions avoidance as compared to the baseline year of 2018. However, the chillers within the district cooling plant were working more efficiently than previous years, with the efficiency factor improving by about two per cent since the baseline year. This reduces the electricity required to cool one refrigerant ton. Besides energy savings, the carbon emissions avoidance amounted to more than 20,000 tonnesCO 2 e, equivalent to planting more than 1 million rain trees and taking more than 4,500 cars off the road in FY20/21. Electric Vehicles – Clean Transportation With the 340 charging points across 71 locations in Singapore as of end March 2021, up from 200 points in 2019. Compared to the carbon emissions from a typical internal combustion engine vehicle, the electricity sold from the charging points helped EV customers avoid an estimated amount of more than 900 tonnesCO 2 e, increasing more than 23-fold compared to our baseline year of 2018. Internally, we have gradually converted our fleet of service vehicles from diesel engines to electric. As of March 2021, we have converted around 17 per cent of them to EVs, avoiding an estimated total of more than 75 tonnesCO 2 e since we started with the conversion. Future outlook We will continue our active investment in innovative technology to bring about greater grid reliability and more sustainable energy solutions to our customers. In line with our strategic focus towards 2030, we are leveraging our experience in Singapore to extend our low carbon, smart energy solutions to targeted countries in Asia Pacific for a more sustainable world. We have secured our second district cooling project at Guangzhou Knowledge City and have acquired a 40 per cent stake in Sino-French Energy Services Co. Ltd in Chongqing. In addition, we have signed MOUs with State Grid Shanghai and State Grid Chongqing to bring sustainable energy solutions to these cities. Recently, we have signed a joint venture agreement with Jinko Power to acquire and invest in renewable assets and develop integrated energy solutions in China. 18 Customer Empowerment Why this is material The transition towards a clean energy economy will largely be driven by end-user consumption. Given that SP provides electricity and gas transmission and distribution services to customers in Singapore, customer education and empowerment will support Singapore’s target to transition to a low-carbon future. Beyond this, education and empowerment of customers can result in energy and cost savings for our customers. Management Approach Our initiatives for the community and our customers are aligned with our mission – to improve quality of life and create sustainable solutions for the community, today and for future generations. Volunteerism is an integral part of the SP’s DNA. Our staff volunteers, known as SP Heart Workers, drive outreach activities for the vulnerable and underserved throughout the year. The SP Heartware Fund (the Fund), established in 2005, supports services for vulnerable seniors, in partnership with Community Chest. These include befriending, rehabilitation, counselling and caregiver support. SP underwrites all fund-raising and operational costs of the Fund and programmes, so that all donations will go fully to the social service organisations supported by the Fund. In partnership with Temasek, SP has contributed towards various initiatives to protect and keep Singapore safe during the COVID-19 pandemic last year. We were part of Temasek Foundation initiatives to provide free hand sanitiser and reusable face masks to all residents in Singapore. Our SP Heart Workers helped with distribution at a collection centre and our call centre managed these projects' public phone hotline. Empowerment through Technology To provide greater convenience to our customer base, we have embarked on a digital transformation journey. This has resulted in digital products that power internal business units and energy tech products that are available to our customers. With energy tech as a tool to drive sustainability, the primary goals are to 1) inform, 2) enable and 3) add value. 1) Inform – The aim is to educate and empower our customers by providing data, information and recommendations to help them make good decisions. 2) Enable – Our aim here is to provide our customers with the ability to carry out their decisions. This is done through selected methods such as allowing customers to take direct control over the settings of their SP products, using data and AI to provide recommendations and advices and using automation to provide faster, more accurate responses. 3) Add Value – We aim to provide economic value to our customers, in order to push our sustainability agenda. 19 Initiatives Energy Access – SDG 7.1 Open Electricity Market In supporting the Open Electricity Market where customers can choose to buy electricity from retailers, SP helps customers make the switch which can enable them to save between 20 to 30 per cent off the regulated tariff. To demonstrate our commitment, SP has rolled out a price comparison feature on the SP Utilities app, whereby customers can see all the various price plans at a glance. This makes it easier for customers to select price plans that best suit their consumption needs. Renewable energy – SDG 7.2 My Green Credits TM Expanding from SP’s experience in the management of its REC platform, a new feature, My Green Credits TM , was launched in October 2020 to provide everyone in Singapore with easy access to renewable energy. This feature aims to make it affordable and convenient for anyone in Singapore to match their electricity consumption with an equivalent amount of green energy produced by purchasing RECs in the form of “green credits”. Usually available in multiples of megawatt-hour (MWh), the RECs available for purchase from local and overseas projects on My Green Credits TM are broken down into kilowatt-hours (kWh) which makes them become more accessible to residential customers and individuals and offers the choice to “green” any amount from zero to 100 per cent of monthly electricity consumption. The purchase of these certificates drives the growth of renewable energy and allows customers to play their part in creating a low carbon, smart energy Singapore. Step 1: Click on My Green Credits TM on the SP Utilities App. Step 2: Select the preferred green project to support and the percentage of eletricity consumption to “green”. Step 3: Select payment method and complete the purchase. A unique Renewable Energy Certificate will be generated, stating the amount of carbon dioxide emissions you have avoided. Customer journey on My Green Credits TM for anyone who wishes to "green" their electricity consumption 20 Energy efficiency – SDG 7.3 Smart Technology SP is increasingly shifting its focus to use data science and AI to deliver efficient energy solutions to our customers. We refer to this as an “Energy Brain”. This Energy Brain uses intelligence gathered from a large volume of consumption data from both residential homes and business to provide our customers with data-driven solutions. 7 Beyond this, we are increasing our customer empowerment by installing smart electricity meters at all households, allowing residents to access their half-hourly electricity usage through our SP Utilities app. These advanced meters allow residents to gain a better picture of their consumption patterns, enabling them to implement reduction and efficiency measures in a meaningful manner. Environmental Awareness In March 2020, SP launched the enhanced Carbon Footprint calculator, called My Carbon Footprint. It enables everyone in Singapore to be more aware of the environmental impact of their daily actions. First launched in December 2019, the initial version allows users to view their carbon emissions resulting from their electricity consumption. The calculator that is available on the SP Utilities app allows everyone in Singapore to measure their environmental impact from their daily lifestyle choices according to their household profile, mode and duration of commute, frequency of holiday travel, spending habits and food consumption. To make it more accessible for users on laptops and tablets to access My Carbon Footprint, we have also designed and launched the web-based version of the calculator in August 2020. Similar to the app version, this web version allows users to easily calculate the size of their carbon footprint by answering a few simple questions. This is especially useful when used in a classroom setting for students to gain access to the calculator without having the need to download the SP Utilities app and registering for an account. As of end March 2021, across both platforms, we have completed almost 60,000 carbon footprint calculations for the users. SP has launched initiatives that allow customers to adopt a more sustainable lifestyle through their daily actions. GreenUP, found on the SP Utilities app, aims to educate and empower our customer base on the message of sustainability in a fun and interactive way. To date, users have completed over 2.9 million activities cumulatively since launch in September 2019. In 2020, we worked with more than 30 like-minded partners who came onboard the GreenUP sustainability programme to build various challenges to help the app users and the partners’ customers to start practising green habits like forgoing disposable cutlery when ordering food or bringing their own cups when buying coffee. 7 https://www.poweringthenation.sg/innovation/Data-science-and-AI-deliver-efficient-energy-solutions-to-customers 21 Tengah will be Singapore’s model of a digitally inter-connected smart energy town. Spotlight: Tengah – Singapore’s eco-friendly smart energy town Tengah, HDB’s 24th public housing estate is set to be the model showcase of a digitally inter-connected smart energy town where eco-innovations are deployed across HDB blocks and commercial and community facilities, to bring magnified benefits to residents and town operators. With the Singapore government’s plan to make every HDB estate an eco-town by 2030, SP aims to play a central role in enabling everyone to make conscious decisions to lower their carbon footprint and integrate sustainability into the everyday lives of Singaporeans. Centralised Cooling System Powered By The Sun At Tengah, residents can opt for central cooling or stick to conventional air conditioning. Centralised cooling is a smart, eco-friendly cooling technology that replaces inefficient conventional cooling methods. Modular chiller plants placed on top of the HDB roof tops will supply chilled water direct from the riser to the fan coil unit in the homes, replacing the need for the installation of condensers. With the usage of centralised cooling, Tengah can be 30 to 40 per cent more energy efficient than similar estates in Singapore. This is estimated to result in at least energy savings of 30GWh per year, which could power 6,300 four-room flats annually and remove 800,000m 3 of carbon from the air or equivalent to about having 400,000 cars off the road annually. To maximise the limited space available in Tengah, SP is deploying both conventional and vertical solar panels (known as building-integrated photovoltaics, BIPV). Tengah will likely have the largest aggregated installation of BIPV in Singapore when fully developed. 22 Sustainable Lifestyle App Residents will be able to live an eco-friendly and hassle-free lifestyle by using the MyTengah app. They will be able to understand their household utilities consumption, intelligently control their Centralised Cooling usage, browse and purchase energy efficient appliances, and many more. Convenient EV Charging Electric vehicle drivers will be well served by parking facilities all across Tengah having their parking lots equipped with EV charging points from SP. Drivers will be able to find stations, charge, and pay conveniently using the SP Utilties app. By 2030, 10 per cent of all parking lots in Tengah will be equipped with EV charging stations contributing towards the national goal of 60,000 EV charging points. Sustainability Displays Eco-Boards are digital displays to help residents be more aware of their block’s impact on the environment. Installed at the lift lobby, these boards will also provide residents with green tips to lower their electricity and water consumption and will encourage sustainable behaviour with utilities-saving competitions between blocks. Performance Customer Empowerment As of 31 March 2021, 49 per cent of households and 47 per cent of eligible businesses have switched to buying electricity from a retailer of their choice. They have since enjoyed savings of about 20 per cent to 30 per cent off the regulated tariff. Our customers can also opt for a non-standard price plan to buy electricity from the wholesale electricity market. Under this arrangement, the customer buys electricity at the wholesale electricity price which varies every half hour depending on the prevailing demand and supply situation in Singapore’s wholesale electricity market. Customers are empowered with their utility consumption data via the SP Utilities app. With more than 1.2 million app downloads, customers are submitting their meter readings, viewing their bills and paying directly via the SP 23 Utilities app. Customers can pay with all credit cards from over 380 banks and enjoy rebates and rewards offered by banking partners for utilities payment through the app. We have processed over 1 million unique transactions through the app since 2019, giving customers greater convenience. SP has also installed over 500,000 smart meters nationwide as of 31 March 2021 and intends to complete installation for all 1.4 million households by 2024. As of end March 2021, more than 3,500 Tengah households have signed up for the centralised cooling system, which could help homeowners save as much as 30 per cent in life cycle costs. SP Heart Workers preparing the items in the welcome and learning packs for the SP Kids at Heart launch in June 2021. Future outlook SP’s overarching goal is to empower everyone with the knowledge and tools to foster a sustainable future for all. We will continue to harness digital technology to provide our customers with the information and means to lower their electricity consumption and adopt a more sustainable lifestyle. We are also committed to giving back to the community while working towards our environmental goals, the Group will be doubling its annual funding to S$3 million for programmes and expanding its reach to help children, in addition to vulnerable seniors. Under the new SP Kids at Heart programme that was launched in June 2021, SP Group aims to support young children from low-income families in their learning journey. Kickstarting the initiative, SP Group is donating S$1 million to provide educational tools, books and toys in the form of learning and development packs for about 2,000 KidSTART children for a year. The funds will also enable these children to receive electronic devices such as tablets and internet routers to support their online engagement and learning during the pandemic. In addition, SP will provide grocery vouchers and other financial assistance packages including tools and equipment that enable a more conducive home learning environment. 24 Smart Building Solution by SP Group and 75F Helps Buildings Achieve More Than 30% Energy Savingshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Smart-Building-Solution-by-SP-Group-and-75F-Helps-Buildings-Achieve-More-Than-30--Energy-Savings Media Release Smart Building Solution by SP Group and 75F Helps Buildings Achieve More Than 30% Energy Savings Singapore, 5 December 2019 – SP Group (SP), a leading energy utilities group and 75F, a building intelligence solutions provider, are offering a micro-climate control solution that can save more than 30 per cent in energy consumption while improving occupant comfort. The solution uses applied Artificial Intelligence (A.I.) and Internet of Things (IoT) to reduce energy consumption in a building. It takes into consideration factors like occupancy and weather and optimises air-flow to evenly cool areas. SP partnered with 75F to customise and test the performance and viability of the solution for Singapore’s tropical environment. The solution was trialled for a year at Singapore Institute of Technology’s (SIT) campus at Dover, and the Mercatus Co-operative Limited’s corporate office at One Marina Boulevard in Raffles Place. Both locations achieved more than 30 per cent in energy savings, while improving comfort for occupants by ensuring that the indoor temperature, and air quality were optimal. With the validated outcomes, SP and 75F will offer the solution to customers in Singapore, China, Vietnam, Indonesia and Australia. Air-conditioning contributes 60 per cent of a building’s electricity consumption. With buildings consuming a third of Singapore’s total electricity consumption1 , this new solution will help Singapore reduce electricity consumption and support the goal of cutting national emissions intensity by 36 per cent below 2005 levels by 2030. Mr Brandon Chia, Head, Centre of Excellence, SP Group said: “SP Group has partnered with 75F on this micro-climate control solution that leverages A.I. and IoT. It enables customers to enjoy cooler comfort in buildings while lowering their carbon footprint. We look forward to developing more next-generation technologies to help customers in Singapore and the region save energy and cost.” The micro-climate control solution is a self-learning, intuitive building intelligence system that optimises and regulates air-conditioning in buildings to improve operational efficiency and occupant experience. The system’s central control unit divides large open spaces into smaller zones that balances the temperature, air flow, carbon dioxide (CO2) within each zone. It also optimises the air-conditioning operation by using the least amount of energy to achieve the required comfort. Gaurav Burman, APAC President, 75F said: “Both 75F and SP are committed to saving energy and reducing the carbon footprint of commercial buildings. The Asia Pacific market, especially Singapore, China, Vietnam, Indonesia and Australia, represent a huge opportunity given their economic growth, rising energy costs and the growing focus to improve occupant experience and operational efficiency. This partnership combines 75F’s award-winning technology with SP’s capabilities and track record in the region, allowing both companies to accelerate our growth.” SP’s partnership with 75F first started as part of SP’s Energy Advanced Research and Development (SPEAR) programme, under the SP Centre of Excellence (SP CoE). SP CoE is an initiative supported by the Singapore Economic Development Board (EDB), and drives the research, development, and integration of cutting-edge solutions and next-generation technologies for Singapore’s energy infrastructure network. -Ends- Notes to Editor: About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. About SP Centre of Excellence The SP Centre of Excellence (CoE) is an initiative by SP Group (SP) to drive the innovation and commercialisation of next-generation energy network technologies for the greater reliability and efficiency of Singapore’s infrastructure. Supported by the Singapore Economic Development Board, the CoE aims to establish SP as a thought leader in the utility industry forefront and build future-ready energy networks and resource capabilities. This allows SP to stay ahead of global trends such as the drive for smarter and greener performance, and to sustainably meet evolving customer needs About 75F 75F is an award-winning, IoT and Machine Learning company taking a fresh approach to HVAC, lighting and controls in commercial buildings. Founded in 2012, 75F offers data-driven, proactive, predictive building intelligence and controls. 75F is backed by investment groups including billionaire-led Breakthrough Energy Ventures and Oil & Gas Climate Initiative. 75F has delivered hundreds of energy-efficient, comfortable and healthy spaces to enthusiastic customers who rave about the results. 75F launched its operations in India in August 2016 and has been growing steadily since with companies such as Firstsource Solutions, Flipkart, Bennett-Coleman Group, Mercedes Benz, Mapletree, HP, Shell, Smartworks and other leading brands in India, joining US customers such as HOM Furniture, Border Foods, Magnet 360, Rockler and Yoga Fit. 1 Source: The Building and Construction Authority (BCA) Super Low Energy Technology Roadmap Report [20191205] Media Release -Smart building solution by SP Group and 75Fhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ebe350f-4d2e-414a-91f3-a649a1931589/%5B20191205%5D+Media+Release+-Smart+building+solution+by+SP+Group+and+75F.pdf?MOD=AJPERES News Release SMART BUILDING SOLUTION BY SP GROUP AND 75F HELPS BUILDINGS ACHIEVE MORE THAN 30% ENERGY SAVINGS Singapore, 5 December 2019 – SP Group (SP), a leading energy utilities group and 75F, a building intelligence solutions provider, are offering a micro-climate control solution that can save more than 30 per cent in energy consumption while improving occupant comfort. The solution uses applied Artificial Intelligence (A.I.) and Internet of Things (IoT) to reduce energy consumption in a building. It takes into consideration factors like occupancy and weather and optimises air-flow to evenly cool areas. SP partnered with 75F to customise and test the performance and viability of the solution for Singapore’s tropical environment. The solution was trialled for a year at Singapore Institute of Technology’s (SIT) campus at Dover, and the Mercatus Co-operative Limited’s corporate office at One Marina Boulevard in Raffles Place. Both locations achieved more than 30 per cent in energy savings, while improving comfort for occupants by ensuring that the indoor temperature, and air quality were optimal. With the validated outcomes, SP and 75F will offer the solution to customers in Singapore, China, Vietnam, Indonesia and Australia. Air-conditioning contributes 60 per cent of a building’s electricity consumption. With buildings consuming a third of Singapore’s total electricity consumption 1 , this new solution will help Singapore reduce electricity consumption and support the goal of cutting national emissions intensity by 36 per cent below 2005 levels by 2030. Mr Brandon Chia, Head, Centre of Excellence, SP Group said: “SP Group has partnered with 75F on this micro-climate control solution that leverages A.I. and IoT. It enables customers to enjoy cooler comfort in buildings while lowering their carbon footprint. We look forward to developing more next-generation technologies to help customers in Singapore and the region save energy and cost.” The micro-climate control solution is a self-learning, intuitive building intelligence system that optimises and regulates air-conditioning in buildings to improve operational efficiency and occupant experience. The system’s central control unit divides large open spaces into smaller 1 Source: The Building and Construction Authority (BCA) Super Low Energy Technology Roadmap Report 1 zones that balances the temperature, air flow, carbon dioxide (CO 2) within each zone. It also optimises the air-conditioning operation by using the least amount of energy to achieve the required comfort. Gaurav Burman, APAC President, 75F said: “Both 75F and SP are committed to saving energy and reducing the carbon footprint of commercial buildings. The Asia Pacific market, especially Singapore, China, Vietnam, Indonesia and Australia, represent a huge opportunity given their economic growth, rising energy costs and the growing focus to improve occupant experience and operational efficiency. This partnership combines 75F’s award-winning technology with SP’s capabilities and track record in the region, allowing both companies to accelerate our growth.” SP’s partnership with 75F first started as part of SP’s Energy Advanced Research and Development (SPEAR) programme, under the SP Centre of Excellence (SP CoE). SP CoE is an initiative supported by the Singapore Economic Development Board (EDB), and drives the research, development, and integration of cutting-edge solutions and next-generation technologies for Singapore’s energy infrastructure network. -Ends- Notes to Editor: About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. 2 About SP Centre of Excellence The SP Centre of Excellence (CoE) is an initiative by SP Group (SP) to drive the innovation and commercialisation of next-generation energy network technologies for the greater reliability and efficiency of Singapore’s infrastructure. Supported by the Singapore Economic Development Board, the CoE aims to establish SP as a thought leader in the utility industry forefront and build future-ready energy networks and resource capabilities. This allows SP to stay ahead of global trends such as the drive for smarter and greener performance, and to sustainably meet evolving customer needs. About 75F 75F is an award-winning, IoT and Machine Learning company taking a fresh approach to HVAC, lighting and controls in commercial buildings. Founded in 2012, 75F offers data-driven, proactive, predictive building intelligence and controls. 75F is backed by investment groups including billionaire-led Breakthrough Energy Ventures and Oil & Gas Climate Initiative. 75F has delivered hundreds of energy-efficient, comfortable and healthy spaces to enthusiastic customers who rave about the results. 75F launched its operations in India in August 2016 and has been growing steadily since with companies such as Firstsource Solutions, Flipkart, Bennett-Coleman Group, Mercedes Benz, Mapletree, HP, Shell, Smartworks and other leading brands in India, joining US customers such as HOM Furniture, Border Foods, Magnet 360, Rockler and Yoga Fit. 3 SP Group Partners Frasers Property Vietnam To Bring Integrated Smart, Clean Energy Solutions To Binh Duong Industrial Parkhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Group-Partners-Frasers-Property-Vietnam-To-Bring-Integrated-Smart--Clean-Energy-Solutions-To-Binh-Duong-Industrial-Park News Release SP Group Partners Frasers Property Vietnam To Bring Integrated Smart, Clean Energy Solutions To Binh Duong Industrial Park Strategic partnership will elevate sustainable industrial real estate in Vietnam Smart and clean energy initiatives will benefit industrial tenants of Binh Duong Industrial Park with greater power reliability and resilience, lower operating costs and reduced carbon footprint Ho Chi Minh & Singapore, 24 August 2023 – SP Group (SP), A leading energy utilities group and sustainable energy solutions provider in Singapore and Asia Pacific and Frasers Property Vietnam (FPV), one of Vietnam’s leading diversified property developers, have signed a Memorandum of Understanding (MoU) to jointly develop and implement integrated smart energy solutions at FPV’s Binh Duong Industrial Park (BDIP). This partnership will help the industrial park accelerate the adoption of green energy solutions, enable energy savings and carbon emissions reduction for all tenants. In the initial phase, SP will design, invest, install, operate, and maintain integrated smart energy solutions for BDIP’s Industrial Service Centre (ISC). This includes the installation of solar photovoltaics for renewable energy, digital building solutions, electric vehicle charging, and smart energy optimisation and management systems. Subsequently, SP and FPV will collaborate on a feasibility study to implement a green micro-grid for BDIP that will accelerate the clean energy transition for the industrial park, facilitate access to renewable energy and will provide greater power reliability and resilience for tenants. The 837sqm ISC will cater to the business and social requirements of all BDIP tenants with shared facilities including meeting rooms, outdoor sport & recreational facilities, F&B options, and open green spaces. To regulate the ISC’s indoor environment balancing energy efficiency with users’ thermal comfort and wellbeing, SP will deploy its suite of smart building energy management solutions – Green Energy Tech (GETTM). A key innovative solution is GETTM Control, a self-learning building intelligence system that utilises artificial intelligence (A.I.) and Internet of Things (IoT) to optimise and regulate air-conditioning based on changes in occupancy and ambient weather conditions. Expected to potentially save up to 30 per cent on cooling energy and reduce carbon emissions by close to 18 per cent, the micro-climate control system utilises sensors and smart dampers to ensure cool air is sent to where it is needed. This enhances the well-being and thermal comfort for occupants while maximising energy and operational efficiency. Mr. Brandon Chia, Managing Director, Sustainability Energy Solutions, Southeast Asia and Australia, SP Group, said, "Our collaboration with Frasers Property Vietnam underscores our goal of empowering the sustainability ambitions of industrial parks and contributing to the net-zero targets of Vietnam. Through our bespoke and integrated system of smart and sustainable energy solutions, industrial parks can seamlessly harness renewable energy sources and transition to energy-efficient operations that will enhance cost savings, carbon emission reductions, and promote productivity." Leading the MoU signing ceremony on behalf of Frasers Property, Mr. Lim Hua Tiong, CEO of Frasers Property Vietnam, said: “As a multinational real estate developer, we take a long-term view for all our projects. We want to create buildings that are durable, adaptable, and resilient to the changing environment and needs of our customers. That is why we have applied our expertise in design and masterplanning to our first industrial showcase in Vietnam, Binh Duong Industrial Park. By partnering with SP, we are adopting industry-leading energy management practices to further improve the energy efficiency and sustainability credentials of our properties.” Also present at the signing ceremony was Frasers Property’s Group Head of Sustainability, Mr. Paolo Bevilacqua, who shared: “It is heartening to see the overall efforts we are making in adopting renewable energy sources for powering our properties, which is critical if we are to decarbonise to achieve our vision of sustainable real estate. This partnership between like-minded organisations demonstrates how our net-zero carbon goal can bring tangible benefits to tenants and customers with lower operational costs and a reduced carbon footprint.” Located in one of Vietnam’s key southern economic hubs in Binh Duong province, BDIP is FPV’s first industrial park development in Vietnam well served by National Route 13 and connected to major seaports and airports in the region. BDIP sits on more than 106 hectares of land, providing high quality industrial facilities built to international standards. The industrial park is amongst one of few developments in Vietnam to be LEED (Leadership in Energy and Environmental Design) Certified, which accredits for healthy, efficient, carbon and cost-saving green buildings. BDIP is appealing to sustainability-minded tenants, with Phase 1 now at over 90 per cent occupancy. The next development phase for BDIP is now open for pre-committed tenants in both ready-built and built-to-suit configurations. Realising sustainable real estate in Vietnam As a Group, Frasers Property is committed to be a net-zero carbon corporation by 2050, encompassing Scopes 1, 2 and 3 emissions. One of Frasers Property’s sustainability goals focuses on green-certifying its owned and asset-managed properties, which is also a business commitment of Frasers Property Vietnam to achieve green certification for all buildings in its portfolio. In late 2022, Frasers Property Vietnam became the first real estate company in Vietnam to be endorsed by the Science Based Targets initiative (SBTi). It received approval from SBTi for its detailed net-zero carbon roadmaps and carbon reduction targets that help reduce greenhouse gas (GHG) emissions. As part of its SBTi plans, the company intends to progressively install rooftop solar panels, allocate renewable energy for street lighting and introduce energy- and water-efficient building equipment renewable energy across its developments. Achieving a low-carbon future for Vietnam This partnership with FPV highlights SP’s commitment to help Vietnam’s energy-intensive sectors decarbonise, and to contribute towards Vietnam’s sustainability targets through the proliferation of various sustainability energy solutions. Earlier this year, SP acquired two solar farms of 100 Megawatts-peak (MWp) in Vietnam’s Phu Yen province. The acquisition builds SP’s capability and expertise to help customers achieve 100% clean energy consumption when the Direct Power Purchase Framework in Vietnam is in place. It also demonstrates SP’s long-term commitment to be a one-stop provider of sustainable energy services that enables commercial and industrial customers to achieve their net-zero ambitions.   ABOUT SP GROUP SP Group is a leading utilities group in the Asia Pacific, empowering the future of energy with low-carbon, smart energy solutions for its customers. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and sustainable energy solutions in Singapore, China, Vietnam and Thailand. As Singapore’s national grid operator, about 1.6 million industrial, commercial and residential customers benefit from its world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. Beyond traditional utilities services, SP Group provides a suite of sustainable and renewable energy solutions such as microgrids, cooling and heating systems for business districts and residential townships, solar energy solutions, electric vehicle fast charging and digital energy solutions for customers in Singapore and the region. For more information, please visit spgroup.com.sg or for follow us on Facebook at spgrp.sg/facebook, LinkedIn at spgrp.sg/linkedin and Instagram at spgrp.sg/instagram. ABOUT FRASERS PROPERTY LIMITED Frasers Property Limited (“Frasers Property” and together with its subsidiaries, the “Frasers Property Group” or the “Group”), is a multinational investor-developer-manager of real estate products and services across the property value chain. Listed on the Main Board of the Singapore  Exchange Securities Trading Limited (“SGX-ST”) and headquartered in Singapore, the Group has total assets of approximately S$40.1 billion as at 31 March 2023. Frasers Property's multinational businesses operate across five asset classes, namely, residential, retail, commercial & business parks, industrial & logistics as well as hospitality. The Group has businesses in Southeast Asia, Australia, Europe and China, and its well-established hospitality business owns and/or operates serviced apartments and hotels in over 20 countries and more than 70 cities across Asia, Australia, Europe, the Middle East and Africa. Frasers Property is also the sponsor of two real estate investment trusts (“REITs”) and one stapled trust listed on the SGX-ST. Frasers Centrepoint Trust and Frasers Logistics & Commercial Trust are focused on retail, and industrial & commercial properties, respectively. Frasers Hospitality Trust (comprising Frasers Hospitality Real Estate Investment Trust and Frasers Hospitality Business Trust) is a stapled trust focused on hospitality properties. In addition, the Group has two REITs listed on the Stock Exchange of Thailand. Frasers Property (Thailand) Public Company Limited is the sponsor of Frasers Property Thailand Industrial Freehold & Leasehold REIT, which is focused on industrial & logistics properties in Thailand, and Golden Ventures Leasehold Real Estate Investment Trust, which is focused on commercial properties. In Vietnam, Frasers Property has a well-diversified portfolio across asset classes. Signature commercial developments include Melinh Point, a Grade A boutique office building in Ho Chi Minh City's District 1, and modern-styled serviced-office Worc@Q2. Its industrial business spans more than 180