It is not compulsory for you to switch to a retailer. You can remain with SP Group to purchase electricity at at the regulated tariff or the Wholesale Electricity Price.
To sign up with the retailer of your choice, please do not close your SP account to do the switch.
If your retailer bills you via SP Group: There is no change to your billing arrangement. You will continue to receive one bill for both electricity and non-electricity charges.
If your retailer bills you directly: You will receive two bills. One bill is from your retailer for your electricity charges. You will need to set up new GIRO or credit card arrangement to pay for your electricity bill. The other bill from SP Group is for your non-electricity charges (water, town gas, refuse collection).
And if for any reason, the retailer can no longer serve you, your account will automatically be transferred back to SP Group without discontinuing your supply.
Important: SP Group only requires the retailer to submit your SP Utilities account number, account holder’s name and postal code for verification to transfer your electricity account to the retailer. Do practise care and due diligence when disclosing your personal data.
Find out more about the Open Electricity Market