Quick Guide to Your Utilities

Moving into a new home can be exciting, but it can also be one of the most stressful life events. With our digital services, you can manage every aspect of your utilities account at your fingertips, anytime, anywhere. Here’s what you need to know.

Opening An Account

Before moving to your new place, you can open a utilities account via:

  • SP app
  • SP Utilities Portal using MyInfo/MyInfo Biz
  • SP Customer Service Centre


    • Plan in advance as it takes approximately two weeks to turn on the supply.

    For faster processing and ease of application, use MyInfo/MyInfo Biz to eliminate the need to submit application form, NRIC and Letter of Authorisation (for companies).

    A security deposit will be collected upon opening the utilities account.

    With the SP app, you can track the progress of your application.

    For HDB Build-To-Order (BTO) flats, turn-on appointments are not needed as electrical and water supply is turned on prior to your move.

    For HDB resale flats and all other residential properties, the account holder or a representative must be present during the turn-on appointment. Our technicians have to access your premises to conduct a safety inspection before supply can be turned on.

    Use the SP app or click here to reschedule your supply (electricity and water) turn-on appointment, subject to availability of time slots.

    Gas supply turn-on is done separately by City Energy. After receiving confirmation on your account opening, call 1800 555 1661 to make an appointment.

    Important: If you are planning to purchase electricity from a retailer, you must still open an SP Utilities account before making the switch.

    Managing Your Utilities

    With the SP app, you can manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home.

    Bill payment, whether recurring or one-off, can be made conveniently through the mobile app with all major debit/credit cards (Visa, Mastercard and American Express). You may also choose to download a unique PayNow QR code to make payment securely via participating banks.

    Alternatively, you can fill up this form for GIRO payment. Find out more about the components of your utilities bill here.

    In addition to the mobile app, you can use the same login details to manage your payment arrangements on the SP Utilities Portal.

    Switching To A Retailer

    It is not compulsory for you to switch to a retailer. You can remain with SP Group to purchase electricity at at the regulated tariff or the Wholesale Electricity Price.

    To sign up with the retailer of your choice, please do not close your SP account to do the switch.

    If your retailer bills you via SP Group: There is no change to your billing arrangement. You will continue to receive one bill for both electricity and non-electricity charges.

    If your retailer bills you directly: You will receive two bills. One bill is from your retailer for your electricity charges. You will need to set up new GIRO or credit card arrangement to pay for your electricity bill. The other bill from SP Group is for your non-electricity charges (water, town gas, refuse collection).

    And if for any reason, the retailer can no longer serve you, your account will automatically be transferred back to SP Group without discontinuing your supply.

    Important: SP Group only requires the retailer to submit your SP Utilities account number, account holder’s name and postal code for verification to transfer your electricity account to the retailer. Do practise care and due diligence when disclosing your personal data.

    Find out more about the Open Electricity Market.

    Submitting Meter Readings

    Meters are read once every two months. On months where meters are not read, we estimate your bill based on the average daily usage between your last two actual reads. The difference between the estimated and actual amounts will be adjusted in your subsequent month’s bill after your meters are read.

    To be billed on your actual usage every month, you can submit your meter readings for the estimated months via:

    Closing Your Account

    Moving out? You can close your SP Utilities Account via:


    Important:

    • If you are moving to a new home, please close the existing account and open a new one. Unfortunately, each account is tagged to a unique property and we are unable to transfer your existing account to your new home.
    • Your security deposit will be used to offset the final charges. Any credit left in your account may be transferred to other accounts with outstanding charges under your name before the final balance is refunded to you.
    • The final balance, if any, will be refunded to your GIRO account or mailed to you by cheque, within a month.
    • GIRO arrangement will automatically cease after the final charges have been deducted.
    • City Energy charges a termination fee of $60 (excluding GST) for domestic premises and separate gas appliance disconnection fee will be charged if applicable. For the termination fee, the GST inclusive fee is $64.80.