Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Searchhttps://www.spgroup.com.sg/search?tag=our-power-is-yours Search Application for De-Energisation:Re-Energisation (ADRE).pdfhttps://www.spgroup.com.sg/dam/jcr:bd90cb90-23a3-429c-9629-f54422fb04dc/Application%20for%20De-Energisation:Re-Energisation%20(ADRE).pdf APPLICATION FOR DE-ENERGISATION / RE-ENERGISATION (ADRE) Licensed Installation No Service No Voltage Name of Installation: Address of Installation: Requested De-energisation Requested Re-energisation Date: Time: Date: Time: Contestable Customer: #Name of Customer: #MSS A/C No: #Name of Retailer Tax Invoice/Receipt will be sent to this email: Name: Address: Tax invoice will not be provided unless requested. To: 1 I, the undersigned LEW for the above installation, wish to apply for a *de-energisation/reenergisation at the time stated above. My work, after the de-energisation, will involve the following: Routine Servicing Others (Please specify): 2 * I / or __________________________ (Name / Licence No of appointee approved by Regulation Division of EMA) will attend to the *de-energisation / re-energisation PERSONALLY. 3 I understand that: - (a) No work is to be carried out on the service cable until both SPPG officer and myself have signed the SDRE (“Statement for De-energisation and Re-energisation”) after we have safely isolated the service cable at both ends. (b) I am required to be on time on the approved date of de-energisation or re-energisation, failing which the SPPG officer may cancel any appointment made. Signature: Name: Licence No: Notes: Telephone / HP No.: Date: Grade: (a) All requested date and time are subject to SPPG’s approval. (b) This form shall reach SPPG 7 business days before the requested date. (c) For urgent work on Sundays / Public Holidays and after office hours, LEW is required to co-ordinate with SPPG personally. (d) All ADRE charges are to be made prior to the shutdown date and proof of payment are to be submitted to the SPPG site officer of respective section. (e) * Delete whichever not applicable. (f) # To be filled in for contestable customer DN1 (22kV/6.6kV/LV) Tel: 6916 5728 Email: dn1adre@spgroup.com.sg DN2 (22kV/6.6kV/LV) Tel: 6916 5635 Email: dn2adre@spgroup.com.sg DN3 (22kV/6.6kV/LV) Tel: 6916 5398 Email: dn3adre@spgroup.com.sg DN4(22kV/6.6kV/LV) Tel: 6916 5048 Email: dn4adre@spgroup.com.sg DN5 (22kV/6.6kV/LV) Tel: 6916 5717/ 5015 Email: dn5adre@spgroup.com.sg DN6 (22kV/6.6kV/LV) Tel: 6916 7472 Email: dn6adre@spgroup.com.sg RNE (66kV) Tel: 6916 5226 Email: puiyee@spgroup.com.sg RNW (66kV) Tel: 6916 5253 Email: syafikah@spgroup.com.sg CPE (22kV/6.6kV/LV) Tel: 6916 7920 Email: cpe@spgroup.com.sg CPW (22kV/6.6kV/LV) Tel: 6916 5020 Email: cpwest@spgroup.com.sg DP I (22kV/6.6kV) Tel: 6916 6487 Email: bengchoong@spgroup.com.sg DP II (22kV/6.6kV) Tel: 6916 6423 Email: marina@spgroup.com.sg DP III (22kV/6.6kV) Tel: 6916 6968 Email: weiliching@spgroup.com.sg EHVN(230kV&400kV)Tel: 6916 5488 Email: neohuili@spgroup.com.sg NRP ( 22kV/6.6kV/LV)Tel: 6916 7640 Email: simpeiyun@spgroup.com.sg Version - July 2023 SP Powergrid Ltd, 2 Kallang Sector, Singapore 349277, Co. Registration No. 200306959Z FOR OFFICIAL USE Date: To: Number of pages including this sheet: From: Tel: Hp: Tel: Fax: Fax: APPLICATION FOR DE-ENERGISATION/RE-ENERGISATION AT 1 I am pleased to inform you that your application is acceptable to us. The officer-in-charge of the deenergisation/re-energisation on is who can be contacted at . Should you have any difficulty in con tacting our officer, you may call our service hotline at 1800-778-8888. 2 This service is free of charge. The total fee payable is $ /-(inclusive of GST) . Please make payment via internet banking. The reference number is Please include the given reference number in your internet banking transfer. 3 LEWs are reminded to submit duly completed CS1 application form via SP eBusiness Portal and apply turn-on appointment via largeinstall@spgroup.com.sg before carry out switchboard replacement work. Yours Faithfully, SPPA UOB bank details: Bank Name: United Overseas Bank Ltd Bank Account number: 4513029777 Bank Address: 80 Raffles Place, UOB Plaza1, Singapore 048624 Bank code: 7375. Branch Code: 001. Swift Code: UOVBSGSG. For HEAD OF SECTION SP PowerGrid Limited as agent for and on behalf of SP PowerAssets Limited : HOS – FYI SP Services Limited, Attn:Meter_Config - Please attend. Version - July 2023 Application for De-Energisation-Re-Energisation (ADRE).pdfhttps://www.spgroup.com.sg/dam/jcr:bd90cb90-23a3-429c-9629-f54422fb04dc/Application%20for%20De-Energisation-Re-Energisation%20(ADRE).pdf APPLICATION FOR DE-ENERGISATION / RE-ENERGISATION (ADRE) Licensed Installation No Service No Voltage Name of Installation: Address of Installation: Requested De-energisation Requested Re-energisation Date: Time: Date: Time: Contestable Customer: #Name of Customer: #MSS A/C No: #Name of Retailer Tax Invoice/Receipt will be sent to this email: Name: Address: Tax invoice will not be provided unless requested. To: 1 I, the undersigned LEW for the above installation, wish to apply for a *de-energisation/reenergisation at the time stated above. My work, after the de-energisation, will involve the following: Routine Servicing Others (Please specify): 2 * I / or __________________________ (Name / Licence No of appointee approved by Regulation Division of EMA) will attend to the *de-energisation / re-energisation PERSONALLY. 3 I understand that: - (a) No work is to be carried out on the service cable until both SPPG officer and myself have signed the SDRE (“Statement for De-energisation and Re-energisation”) after we have safely isolated the service cable at both ends. (b) I am required to be on time on the approved date of de-energisation or re-energisation, failing which the SPPG officer may cancel any appointment made. Signature: Name: Licence No: Notes: Telephone / HP No.: Date: Grade: (a) All requested date and time are subject to SPPG’s approval. (b) This form shall reach SPPG 7 business days before the requested date. (c) For urgent work on Sundays / Public Holidays and after office hours, LEW is required to co-ordinate with SPPG personally. (d) All ADRE charges are to be made prior to the shutdown date and proof of payment are to be submitted to the SPPG site officer of respective section. (e) * Delete whichever not applicable. (f) # To be filled in for contestable customer DN1 (22kV/6.6kV/LV) Tel: 6916 5728 Email: dn1adre@spgroup.com.sg DN2 (22kV/6.6kV/LV) Tel: 6916 5635 Email: dn2adre@spgroup.com.sg DN3 (22kV/6.6kV/LV) Tel: 6916 5398 Email: dn3adre@spgroup.com.sg DN4(22kV/6.6kV/LV) Tel: 6916 5048 Email: dn4adre@spgroup.com.sg DN5 (22kV/6.6kV/LV) Tel: 6916 5717/ 5015 Email: dn5adre@spgroup.com.sg DN6 (22kV/6.6kV/LV) Tel: 6916 7472 Email: dn6adre@spgroup.com.sg RNE (66kV) Tel: 6916 5226 Email: puiyee@spgroup.com.sg RNW (66kV) Tel: 6916 5253 Email: syafikah@spgroup.com.sg CPE (22kV/6.6kV/LV) Tel: 6916 7920 Email: cpe@spgroup.com.sg CPW (22kV/6.6kV/LV) Tel: 6916 5020 Email: cpwest@spgroup.com.sg DP I (22kV/6.6kV) Tel: 6916 6487 Email: bengchoong@spgroup.com.sg DP II (22kV/6.6kV) Tel: 6916 6423 Email: marina@spgroup.com.sg DP III (22kV/6.6kV) Tel: 6916 6968 Email: weiliching@spgroup.com.sg EHVN(230kV&400kV)Tel: 6916 5488 Email: neohuili@spgroup.com.sg NRP ( 22kV/6.6kV/LV)Tel: 6916 7640 Email: simpeiyun@spgroup.com.sg Version - July 2023 SP Powergrid Ltd, 2 Kallang Sector, Singapore 349277, Co. Registration No. 200306959Z FOR OFFICIAL USE Date: To: Number of pages including this sheet: From: Tel: Hp: Tel: Fax: Fax: APPLICATION FOR DE-ENERGISATION/RE-ENERGISATION AT 1 I am pleased to inform you that your application is acceptable to us. The officer-in-charge of the deenergisation/re-energisation on is who can be contacted at . Should you have any difficulty in con tacting our officer, you may call our service hotline at 1800-778-8888. 2 This service is free of charge. The total fee payable is $ /-(inclusive of GST) . Please make payment via internet banking. The reference number is Please include the given reference number in your internet banking transfer. 3 LEWs are reminded to submit duly completed CS1 application form via SP eBusiness Portal and apply turn-on appointment via largeinstall@spgroup.com.sg before carry out switchboard replacement work. Yours Faithfully, SPPA UOB bank details: Bank Name: United Overseas Bank Ltd Bank Account number: 4513029777 Bank Address: 80 Raffles Place, UOB Plaza1, Singapore 048624 Bank code: 7375. Branch Code: 001. Swift Code: UOVBSGSG. For HEAD OF SECTION SP PowerGrid Limited as agent for and on behalf of SP PowerAssets Limited : HOS – FYI SP Services Limited, Attn:Meter_Config - Please attend. Version - July 2023 Application+for+De-Energisation+Re-Energisation+(ADRE).pdfhttps://www.spgroup.com.sg/dam/jcr:4ba028f0-9d0c-4ae2-8b80-d7eb5f7f1232/Application+for+De-Energisation+Re-Energisation+(ADRE).pdf APPLICATION FOR DE-ENERGISATION / RE-ENERGISATION (ADRE) Licensed Installation No Service No Voltage Name of Installation: Address of Installation: Requested De-energisation Requested Re-energisation Date: Time: Date: Time: Contestable Customer: #Name of Customer: #MSS A/C No: #Name of Retailer Tax Invoice/Receipt will be sent to this email: Name: Address: Tax invoice will not be provided unless requested. To: 1 I, the undersigned LEW for the above installation, wish to apply for a *de-energisation/reenergisation at the time stated above. My work, after the de-energisation, will involve the following: Routine Servicing Others (Please specify): 2 * I / or __________________________ (Name / Licence No of appointee approved by Regulation Division of EMA) will attend to the *de-energisation / re-energisation PERSONALLY. 3 I understand that: - (a) No work is to be carried out on the service cable until both SPPG officer and myself have signed the SDRE (“Statement for De-energisation and Re-energisation”) after we have safely isolated the service cable at both ends. (b) I am required to be on time on the approved date of de-energisation or re-energisation, failing which the SPPG officer may cancel any appointment made. Signature: Name: Licence No: Notes: Telephone / HP No.: Date: Grade: (a) All requested date and time are subject to SPPG’s approval. (b) This form shall reach SPPG 7 business days before the requested date. (c) For urgent work on Sundays / Public Holidays and after office hours, LEW is required to co-ordinate with SPPG personally. (d) All ADRE charges are to be made prior to the shutdown date and proof of payment are to be submitted to the SPPG site officer of respective section. (e) * Delete whichever not applicable. (f) # To be filled in for contestable customer DN1 (22kV/6.6kV/LV) Tel: 6916 5728 Email: dn1adre@spgroup.com.sg DN2 (22kV/6.6kV/LV) Tel: 6916 5635 Email: dn2adre@spgroup.com.sg DN3 (22kV/6.6kV/LV) Tel: 6916 5398 Email: dn3adre@spgroup.com.sg DN4(22kV/6.6kV/LV) Tel: 6916 5048 Email: dn4adre@spgroup.com.sg DN5 (22kV/6.6kV/LV) Tel: 6916 5717/ 5015 Email: dn5adre@spgroup.com.sg DN6 (22kV/6.6kV/LV) Tel: 6916 7472 Email: dn6adre@spgroup.com.sg RNE (66kV) Tel: 6916 5226 Email: puiyee@spgroup.com.sg RNW (66kV) Tel: 6916 5253 Email: syafikah@spgroup.com.sg CPE (22kV/6.6kV/LV) Tel: 6916 7920 Email: cpe@spgroup.com.sg CPW (22kV/6.6kV/LV) Tel: 6916 5020 Email: cpwest@spgroup.com.sg DP I (22kV/6.6kV) Tel: 6916 6487 Email: bengchoong@spgroup.com.sg DP II (22kV/6.6kV) Tel: 6916 6423 Email: marina@spgroup.com.sg DP III (22kV/6.6kV) Tel: 6916 6968 Email: weiliching@spgroup.com.sg EHVN(230kV&400kV)Tel: 6916 5488 Email: neohuili@spgroup.com.sg NRP ( 22kV/6.6kV/LV)Tel: 6916 7640 Email: simpeiyun@spgroup.com.sg Version - July 2023 SP Powergrid Ltd, 2 Kallang Sector, Singapore 349277, Co. Registration No. 200306959Z FOR OFFICIAL USE Date: To: Number of pages including this sheet: From: Tel: Hp: Tel: Fax: Fax: APPLICATION FOR DE-ENERGISATION/RE-ENERGISATION AT 1 I am pleased to inform you that your application is acceptable to us. The officer-in-charge of the deenergisation/re-energisation on is who can be contacted at . Should you have any difficulty in con tacting our officer, you may call our service hotline at 1800-778-8888. 2 This service is free of charge. The total fee payable is $ /-(inclusive of GST) . Please make payment via internet banking. The reference number is Please include the given reference number in your internet banking transfer. 3 LEWs are reminded to submit duly completed CS1 application form via SP eBusiness Portal and apply turn-on appointment via largeinstall@spgroup.com.sg before carry out switchboard replacement work. Yours Faithfully, SPPA UOB bank details: Bank Name: United Overseas Bank Ltd Bank Account number: 4513029777 Bank Address: 80 Raffles Place, UOB Plaza1, Singapore 048624 Bank code: 7375. Branch Code: 001. Swift Code: UOVBSGSG. For HEAD OF SECTION SP PowerGrid Limited as agent for and on behalf of SP PowerAssets Limited : HOS – FYI SP Services Limited, Attn:Meter_Config - Please attend. Version - July 2023 [Info] Letter of Requirements for Gas (Low Pressure)https://www.spgroup.com.sg/dam/jcr:88c44424-1f7b-4f2b-84fd-6daefbd5cf8e/%20Letter%20of%20Requirements%20for%20Gas%20(Low%20Pressure).pdf [●insert name of contractor●] Date: [●] [●insert address of contractor●] Co. Registration No.: [●] Your Ref: [●] Our Ref: [●] Dear Sir REQUIREMENTS FOR EARTHWORKS AT [●insert location●] 1. We refer to your Notice for Commencement of Earthworks (“NCE”) at the above-mentioned location ("Worksite") dated [●] and note that you will commence earthworks (as defined in Section 2 of the Gas Act (Cap. 116A) (the “Act”)) ("Earthworks") from [●]to [●]. 2. Pursuant to Section 32(3)(a) of the Act, you are required to comply with the following requirements when carrying out the Earthworks: 2.1. Trial Holes 2.1.1. As the gas plan obtained from SP PowerGrid Limited (“SPPG”) (which shows the necessary information on the location of the gas plant (as defined in Section 2 of the Act) ("Gas Plant") and gas pipes (conveying gas in a gas pipeline network as defined in Section 2 of the Act) ("Gas Pipes")) ("SPPG Gas Plans") only indicate the approximate location of Gas Pipes, you shall dig an adequate number of appropriate trial holes by manual means to determine the exact location of medium pressure (“MP”) Gas Pipes and low pressure (“LP”) Gas Pipes prior to the carrying out of any Earthworks. 2.1.2. When working in the vicinity of a MP Gas Pipe or a LP Gas Pipe you shall only use powered mechanical equipment for the initial breaking of the surface layer of hardcore/premix. You shall not use powered mechanical equipment below the surface layer of hard-core/premix and shall only use manual excavation with hand tools. 2.1.3. You shall contact Distribution Pipelines Operations and Maintenance section, SPPG (“DPOM”) if you are unable to locate the MP Gas Pipe and/or the LP Gas Pipe by digging the trial holes. 2.1.4. You shall not dig any trial holes in the vicinity of gas transmission pipeline (as defined in Section 2 of the Act) (“GTP”) without the written consent from Transmission Pipelines Operations and Maintenance section, SPPG (“TPOM”). You shall comply with any additional requirements that may be imposed by SPPG. Page 1 of 9 2.1.5. After the trial holes have been dug, you shall ensure that photographs of the trial holes are taken showing the dimensions of trial holes and their location. You shall make these photographs available to SPPG upon request. 2.2. Marking of Gas Pipes, Engagement of Surveyor and Purchase of Surveyed Drawings 2.2.1. Prior to the carrying out of any Earthworks when working in the vicinity of a GTP, you are required to schedule a meeting with TPOM officers to present the details of the Earthworks to be carried out and to purchase the as-surveyed drawing from the Mapping & Earthworks Administration section, SPPG (“MEA”). 2.2.2. After purchasing the as-surveyed drawing, you shall engage a registered land surveyor to peg out the Gas Pipe positions for GTP and provide adequate and prominent markings to show the Gas Pipe positions. You shall ensure that all Gas Pipe markings are durable and prominent and are not disturbed, removed or tampered with. You shall also ensure that the Gas Pipe markings are reapplied from time to time to ensure that they remain conspicuous. 2.3. Risk Management (For MP & GTP) 2.3.1. You shall assess the impact of carrying out the intended Earthworks on any Gas Plant or Gas Pipe and prepare a report detailing such assessment. 2.3.2. If there are changes to the schedule for the carrying out of the Earthworks or changes in Earthworks work methods, you shall study the implications, review the earlier assessment that had been carried out and promptly notify SPPG in writing if there are any changes to the earlier assessment. 2.3.3. The report of such assessment shall be made available to SPPG on request. Such report shall also be made known to all personnel of all working levels in the team handling the project in which the Earthworks are or are to be carried out ("Project"), including sub-contractors and any third party who are involved in any way with any part of the intended Earthworks. 2.4. Worksite Management 2.4.1. You shall provide a full-time site supervisor to monitor the site operations for the entire duration of any Earthworks. You shall ensure that the site supervisor is familiar with these requirements. 2.4.2. You shall ensure that daily site briefings with site workers are conducted (in languages that are understood by all workers) to remind them about the location of the Gas Pipes and the measures to be taken to prevent damage to the Gas Pipes. You Page 2 of 9 shall keep records of such daily briefings (which shall include but are not limited to date and time, venue and person conducting the briefings, contents of briefings and the list of site workers who have attended such briefings). You shall also disallow any site worker who has not attended such briefings from being involved with any part of the intended Earthworks. New staff must be briefed before they start work. 2.4.3. You shall inform Earthworks Surveillance & Patrolling section, SPPG (“ESP”) officers of the identity of the site management / Registered Excavator Operator (“REO”), the proposed methods of carrying out of the Earthworks and/or location of the proposed Earthworks. You shall also inform the ESP officers if there are any changes to the above. 2.4.4. You shall ensure that information on the presence of Gas Pipes in the vicinity of the Worksite and all mitigating measures that can be taken to prevent damage to such Gas Pipes, have been communicated and adhered to by all personnel of all working levels in the Project team, including sub-contractors and any third party who are in any way involved with any part of the intended Earthworks. 2.4.5. SPPG may, from time to time and at its sole discretion, deploy its officers to the Worksite to inspect and monitor the status of your works. Notwithstanding the deployment of SPPG’s officers at the worksite, you shall continue to be responsible for discharging your obligations under this Letter of Requirements (“LRe”) and for the performance of your works. SPPG shall not assume any liability for any noncompliance by you of any such obligation or non-performance of your works. 2.5. Seek Consultation with SPPG: Gas Operations (DPOM and TPOM sections) 2.5.1. You shall contact and consult TPOM and/or DPOM section(s) when the proposed Earthworks are within 5 metres of any GTP and/or 3 metres of any MP Gas Pipes respectively. You shall only carry out any Earthworks within the vicinity of Gas Pipes after seeking advice and obtaining approval from SPPG. 2.5.2. You shall contact DPOM or our 24-hour Customer Service Centre if you find any live or abandoned Gas Pipes in the course of carrying out any Earthworks at the Worksite which have not been shown in the SPPG Gas Plan. 2.5.3. You shall also contact and consult with SPPG in the following circumstances: 2.5.3.1. If it is reasonable to expect that the Earthworks could cause ground vibrations or ground movements; and/or Page 3 of 9 2.5.3.2. If there is a need for Earthworks to be carried out below Gas Pipe slabs. 2.6. Protection of Gas Pipe and Gas Pipe Diversion 2.6.1. You shall take all steps to ascertain the presence of any Gas Pipe within the boundary and/or the vicinity of the Worksite prior to the carrying out of any Earthworks. You shall take all necessary measures and due care to prevent damage to the Gas Pipes. 2.6.2. You shall relocate your intended Earthworks away from any gas pipeline or submit an official request to SPPG to divert out of the Worksite any Gas Pipe that will be affected by the intended Earthworks and bear any and all costs incurred from such diversion. 2.6.3. If the proposed Earthworks involve overcrossing, undercrossing, exposing of, or diversion of Gas Pipes, you shall, prior to the carrying out of any Earthworks: 2.6.3.1. Contact and consult SPPG; 2.6.3.2. Provide SPPG with a detailed work method statement and proposed measures to protect the Gas Pipes; 2.6.3.3. Assess the risk of damage to the Gas Pipes and submit the report of such assessment to SPPG; and 2.6.3.4. Comply with any further and additional requirements that may be imposed by SPPG. 2.6.4. You shall not construct any structure (temporary, permanent, or otherwise) over any Gas Pipe. 2.6.5. You shall not place any heavy equipment or stock pile above any Gas Pipe. 2.6.6. You shall not allow any heavy machinery or vehicular movement above any Gas Pipe. 2.6.7. You shall backfill with quarry dust during reinstatement and do not dump any debris / concrete trash / sharp objects or place any heavy object on top of the Gas Pipe corridor. 2.6.8. You shall ensure proper and adequate shoring and shuttering to prevent soil movement and/or soil subsidence which may affect any Gas Pipe. 2.6.9. You shall carefully select positions for the sinking and driving of earth rod, sheet piling, bore piling, diaphragm walling, installing of reinforced concrete/steel piles by Page 4 of 9 percussion or jack-in method, bore piling casing, installing of ground anchors, pressure grouting, installing of tubes, installing of poles, hand augering, pipe jacking, shoring, soil investigating, bore drilling and horizontal directional drilling, in order to avoid damage to any Gas Pipes. You shall do this by, amongst other things: 2.6.9.1. Referring to the SPPG Gas Plan and digging appropriate trial holes by manual means, to confirm the presence or absence of any Gas Pipe prior to the carrying out of any Earthworks. For trial hole to be dug in the vicinity of GTP, you shall obtain written consent from TPOM. 2.6.9.2. For pipe jacking and horizontal directional drilling, you shall consider additional factors such as loading from the construction plants, ground conditions, bore diameter, possible deviation of the drilling. You shall ensure that there is a minimum clearance of 2m between the path of drilling/boring device and any Gas Pipe that is in the vicinity of the Earthworks. 2.6.10. You shall provide adequate protection to unexposed or reinstated Gas Pipes that are within the work area when carrying out of any Earthworks. 2.6.11. You shall ensure that all surface boxes are accessible at all times and are not covered by tarmac, earth, landscape, equipment, stock pile or any other material. 2.6.12. You shall ensure that no static loads (i.e. loads that do not change in magnitude or position with time) are placed above the surface boxes. 2.6.13. You shall exercise due care and diligence when removing any rock, boulder, wood, metal rod, sharp object or other obstacles which are in the vicinity of Gas Pipes. 2.6.14. You shall ensure that gas free tests are carried out by a competent person along the Gas Pipe route at regular intervals throughout the duration of the Project. You shall not carry out any processes that may be a source of ignition in the vicinity of any Gas Pipes. You shall also take all other necessary mitigating measures to prevent ignition of escaped gas, if any. 2.6.15. You shall ensure that a clearance of at least 5 metres is maintained between the external wall of LP Gas Pipe and any piles and/or diaphragm wall and a clearance of at least 0.3 metres is maintained between the external wall of LP Gas Pipe and other services when working in the vicinity of LP Gas Pipe. You shall also ensure that no services are laid directly on top and parallel to any existing Gas Pipes. 2.6.16. You shall not expose, suspend and/or otherwise interfere with any Gas Pipes, without the written consent of SPPG. Page 5 of 9 2.6.17. You shall stop all Earthworks and call SPPG for advice whenever in doubt. 2.6.18. You shall stop work immediately and report to the 24-hour Customer Service Centre upon any damage or suspected damage to any Gas Pipe (including surface damage without gas escaping) or the discovery of any gas leak. You and/or your workers shall not attempt to repair or modify damaged Gas Pipes. 2.6.19. Damaging a Gas Plant or a Gas Pipe(s) may cause a delay in the completion of the Project as SPPG will need time to investigate and carry out repair work as necessary. Any repair costs may have to be borne by you. 2.6.20. SPPG shall be entitled to ask you to stop work with immediate effect in the event of non-compliance to this LRe. SPPG shall not be liable to you in any way for any losses, claims or damages arising from or in connection with such stop work requests. 2.6.21. You shall comply with any requirements as reasonably prescribed by SPPG in SPPG’s review and endorsement of the relevant method statement and any other documents submitted by you in relation thereto for the Earthworks. 2.7. NCE Submission by Sub-Contractor(s), NCE Extension and Site Meeting 2.7.1. You and/or your representatives shall attend meetings with SPPG officers as and when required. 2.7.2. When working in the vicinity of a GTP or MP Gas Pipe, you shall carry out a site visit jointly with SPPG officers before carrying out any Earthworks specified under the submitted NCE. 2.7.3. In the event that you engage a sub-contractor to carry out any Earthworks within the vicinity of any Gas Pipes, you shall ensure that such sub-contractor submits the appropriate NCE prior to the carrying out of any Earthworks in the vicinity of any Gas Pipes. 2.7.4. If, at any stage of your Project, there is a likelihood that the Earthworks may continue beyond the anticipated completion date and/or beyond the work boundary as declared in the NCE which you have submitted to SPPG, you shall notify SPPG in writing of the new date of completion and/or the new work boundary (as applicable) by submitting a new NCE. 2.7.5. You shall obtain a new SPPG Gas Plan from SPPG prior to submitting the new NCE. Prior to carrying out any Earthworks, you shall consult SPPG to ascertain if there are Page 6 of 9 changes to the gas plans that you possess. In the event there are changes to the gas plans, you shall purchase fresh gas plans from SPPG. 2.8. Powered Mechanical Excavation 2.8.1. You shall engage only a REO to operate a powered mechanical excavator. 2.8.2. You shall ensure that powered mechanical excavation is only used, under the close standing supervision of a full time site supervisor, for the surface layer of hardcore/premix when working near or above any Gas Pipe. 2.8.3. You shall not use a powered mechanical excavator, whether for mechanical excavation or otherwise (irrespective of soil condition), below the surface layer of hard-core/premix when working near or above any Gas Pipe. You shall only use manual excavation with hand tools below the surface layer of hard-core/premix. 2.8.4. You shall not excavate deeper than the PVC warning tape or the top of any Gas Pipe if there is no PVC warning tape. You shall immediately cease all further Earthworks and consult the DPOM for advice on working with the Gas Pipes when exposed Gas Pipes are encountered in the course of carrying out any Earthworks. 2.9. Pressure Grouting Works 2.9.1. You shall ascertain the alignment of Gas Pipes within the grouting influence zone prior to the carrying out of any Earthworks. 2.9.2. You shall use the necessary ground instrumentations to monitor the effect of the grouting works and ensure that adequate protective measures are provided to protect any Gas Pipes within the grouting influence zone. 2.10. Permit-to-Work (“PTW”) and Records 2.10.1. You shall implement a PTW system to monitor and ensure that all Earthworks are properly tracked and controlled if such Earthworks are to be carried out in the vicinity of GTP and MP Gas Pipes. Under the PTW system, such Earthworks shall be approved by the manager of the Project or his authorised deputy. You shall periodically audit the PTW system for its effectiveness. 2.10.2. You shall display prominently and make available the most up to date NCE, SPPG Gas Plans and these requirements at the Worksite where the proposed Earthworks are to be carried out. Page 7 of 9 2.10.3. You shall keep progressive records (Photographs / Movement Chart) of the Earthworks that have been carried out including, but not limited to, work schedules and location of trial holes. 3. Notes: 3.1. These requirements are applicable to all persons who carry out any Earthworks and strict compliance is required, unless otherwise permitted in writing by SPPG. Please consult the relevant SPPG section, if necessary. 3.2. The approximate locations of the Gas Pipes are shown in the SPPG Gas Plan. The respective operating pressure regime of the Gas Pipes is indicated against the Gas Pipelines as shown in the SPPG Gas Plan. The default pressure regime (when there is no indication of pressure regime) is low pressure. Other LP Gas Pipes are indicated as “LPA” and “LPB” in the SPPG Gas Plan. 3.3. In the low pressure distribution network, there are valves, syphons and standpipes which are indicated as “V”, “SY” and “SP” respectively. 3.4. You shall take note of the presence of standpipes and/or valve stems that are encased in a PVC pipe and accessible from surface boxes installed at ground level and not damage such fittings or cover. 3.5. The requirements stated above are not exhaustive. Additional requirements may be issued from time to time by SPPG. These additional requirements, together with the requirements in this letter, shall form the full list of requirements that must be complied with at all times. You are advised to carry out all necessary assessments and take all necessary precautions to prevent damage to any existing Gas Plant and/or Gas Pipe. 3.6. Pursuant to Section 32(3)(a) of the Act, it shall be the duty of the person who commences or carries out, or causes or permits the commencement or carrying out of, any Earthworks to comply with the reasonable requirements of SPPG for the prevention of damage to a Gas Plant or Gas Pipe. Pursuant to Section 32(7) of the Act, any person who contravenes Section 32(3)(a) shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $100,000 or to imprisonment for a term not exceeding 5 years or both. Further, Section 32A(1) of the Act provides that any person who, removes, destroys or damages any Gas Plant or Gas Pipe which is part of a Gas Pipeline Network owned by, or under the management or control of, SPPG, shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $1 million or to imprisonment for a term not exceeding 5 years or to both. 3.7. Damaging a Gas Plant or a Gas Pipe may also cause fatalities or severe injuries to personnel as well as damage to property. Page 8 of 9 3.8. Should you require any further clarification, please contact Follow up officer at [●] and/or the respective sections of SPPG as listed in the table below: SPPG Section Telephone Email TPOM 6916 6136/ 6916 6124 gasenquiry@spgroup.com.sg DPOM 6916 5947/ 6916 5908 gasenquiry@spgroup.com.sg ESP 6916 5119 espsection@spgroup.com.sg MEA 6916 5021/ 6916 5022 mea@spgroup.com.sg 24-hour Customer Service Centre 1800 752 1800 - Yours faithfully, [●] for HEAD OF SECTION EARTHWORKS SURVEILLANCE & PATROLLING SECTION As agent for and on behalf of POWERGAS LTD. Page 9 of 9 [Info] Letter of Requirements for Gas (Gas Transmission Pipeline and Medium Pressure Pipeline)https://www.spgroup.com.sg/dam/jcr:e2e1ac09-83e8-4d3f-a615-c78c8cd0473e/%20Letter%20of%20Requirements%20for%20Gas%20(Gas%20Transmission%20Pipeline%20and%20Medium%20Pressure%20Pipeline).pdf [●insert name of contractor●] Date: [●] [●insert address of contractor●] Co. Registration No.: [●] Your Ref: [●] Our Ref: [●] Dear Sir REQUIREMENTS FOR EARTHWORKS AT [●insert location●] (Site Meeting Date: [●]) 1. We refer to your Notice for Commencement of Earthworks (“NCE”) at the above-mentioned location ("Worksite") dated [●] and note that you will commence earthworks (as defined in Section 2 of the Gas Act (Cap. 116A) (the “Act”)) ("Earthworks") from [●]to [●]. 2. Pursuant to Section 32(3)(a) of the Act, you are required to comply with the following requirements when carrying out the Earthworks: 2.1. Trial Holes 2.1.1. As the gas plan obtained from SP PowerGrid Limited (“SPPG”) (which shows the necessary information on the location of the gas plant (as defined in Section 2 of the Act) ("Gas Plant") and gas pipes (conveying gas in a gas pipeline network as defined in Section 2 of the Act) ("Gas Pipes")) ("SPPG Gas Plans") only indicate the approximate location of Gas Pipes, you shall dig an adequate number of appropriate trial holes by manual means to determine the exact location of medium pressure (“MP”) Gas Pipes and low pressure (“LP”) Gas Pipes prior to the carrying out of any Earthworks. 2.1.2. When working in the vicinity of a MP Gas Pipe or a LP Gas Pipe you shall only use powered mechanical equipment for the initial breaking of the surface layer of hardcore/premix. You shall not use powered mechanical equipment below the surface layer of hard-core/premix and shall only use manual excavation with hand tools. 2.1.3. You shall contact Distribution Pipelines Operations and Maintenance section, SPPG (“DPOM”) if you are unable to locate the MP Gas Pipe and/or the LP Gas Pipe by digging the trial holes. 2.1.4. You shall not dig any trial holes in the vicinity of gas transmission pipeline (as defined in Section 2 of the Act) (“GTP”) without the written consent from Transmission Pipelines Operations and Maintenance section, SPPG (“TPOM”). You shall comply with any additional requirements that may be imposed by SPPG. Page 1 of 10 2.1.5. After the trial holes have been dug, you shall ensure that photographs of the trial holes are taken showing the dimensions of trial holes and their location. You shall make these photographs available to SPPG upon request. 2.2. Marking of Gas Pipes, Engagement of Surveyor and Purchase of Surveyed Drawings 2.2.1. Prior to the carrying out of any Earthworks when working in the vicinity of a GTP, you are required to schedule a meeting with TPOM officers to present the details of the Earthworks to be carried out and to purchase the as-surveyed drawing from the Mapping & Earthworks Administration section, SPPG (“MEA”). 2.2.2. After purchasing the as-surveyed drawing, you shall engage a registered land surveyor to peg out the Gas Pipe positions for GTP and provide adequate and prominent markings to show the Gas Pipe positions. You shall ensure that all Gas Pipe markings are durable and prominent and are not disturbed, removed or tampered with. You shall also ensure that the Gas Pipe markings are reapplied from time to time to ensure that they remain conspicuous. 2.3. Risk Management (For MP & GTP) 2.3.1. You shall assess the impact of carrying out the intended Earthworks on any Gas Plant or Gas Pipe and prepare a report detailing such assessment. 2.3.2. If there are changes to the schedule for the carrying out of the Earthworks or changes in Earthworks work methods, you shall study the implications, review the earlier assessment that had been carried out and promptly notify SPPG in writing if there are any changes to the earlier assessment. 2.3.3. The report of such assessment shall be made available to SPPG on request. Such report shall also be made known to all personnel of all working levels in the team handling the project in which the Earthworks are or are to be carried out ("Project"), including sub-contractors and any third party who are involved in any way with any part of the intended Earthworks. 2.4. Worksite Management 2.4.1. You shall provide a full-time Registered Earthworks Supervisor (“RES”) to monitor the site operations for the entire duration of any Earthworks. You shall ensure that the RES is familiar with these requirements. 2.4.2. You shall ensure that daily site briefings with site workers are conducted (in languages that are understood by all workers) to remind them about the location of the Gas Pipes and the measures to be taken to prevent damage to the Gas Pipes. You Page 2 of 10 shall keep records of such daily briefings (which shall include but are not limited to date and time, venue and person conducting the briefings, contents of briefings and the list of site workers who have attended such briefings). You shall also disallow any site worker who has not attended such briefings from being involved with any part of the intended Earthworks. New staff must be briefed before they start work. 2.4.3. You shall inform Earthworks Surveillance & Patrolling section, SPPG (“ESP”) officers of the identity of the site management / Registered Excavator Operator (“REO”), the proposed methods of carrying out of the Earthworks and/or location of the proposed Earthworks. You shall also inform the ESP officers if there are any changes to the above. 2.4.4. You shall ensure that information on the presence of Gas Pipes in the vicinity of the Worksite and all mitigating measures that can be taken to prevent damage to such Gas Pipes, have been communicated and adhered to by all personnel of all working levels in the Project team, including sub-contractors and any third party who are in any way involved with any part of the intended Earthworks. 2.4.5. SPPG may, from time to time and at its sole discretion, deploy its officers to the Worksite to inspect and monitor the status of your works. Notwithstanding the deployment of SPPG’s officers at the worksite, you shall continue to be responsible for discharging your obligations under this Letter of Requirements (“LRe”) and for the performance of your works. SPPG shall not assume any liability for any noncompliance by you of any such obligation or non-performance of your works. 2.5. Seek Consultation with SPPG: Gas Operations (DPOM and TPOM sections) 2.5.1. You shall contact and consult TPOM and/or DPOM section(s) when the proposed Earthworks are within 5 metres of any GTP and/or 3 metres of any MP Gas Pipes respectively. You shall only carry out any Earthworks within the vicinity of Gas Pipes after seeking advice and obtaining approval from SPPG. 2.5.2. You shall contact DPOM or our 24-hour Customer Service Centre if you find any live or abandoned Gas Pipes in the course of carrying out any Earthworks at the Worksite which have not been shown in the SPPG Gas Plan. 2.5.3. You shall also contact and consult with SPPG in the following circumstances: 2.5.3.1. If it is reasonable to expect that the Earthworks could cause ground vibrations or ground movements; and/or Page 3 of 10 2.5.3.2. If there is a need for Earthworks to be carried out below Gas Pipe slabs. 2.6. Protection of Gas Pipe and Gas Pipe Diversion 2.6.1. You shall take all steps to ascertain the presence of any Gas Pipe within the boundary and/or the vicinity of the Worksite prior to the carrying out of any Earthworks. You shall take all necessary measures and due care to prevent damage to the Gas Pipes. 2.6.2. You shall relocate your intended Earthworks away from any gas pipeline or submit an official request to SPPG to divert out of the Worksite any Gas Pipe that will be affected by the intended Earthworks and bear any and all costs incurred from such diversion. 2.6.3. If the proposed Earthworks involve overcrossing, undercrossing, exposing of, or diversion of Gas Pipes, you shall, prior to the carrying out of any Earthworks: 2.6.3.1. Contact and consult SPPG; 2.6.3.2. Provide SPPG with a detailed work method statement and proposed measures to protect the Gas Pipes; 2.6.3.3. Assess the risk of damage to the Gas Pipes and submit the report of such assessment to SPPG; and 2.6.3.4. Comply with any further and additional requirements that may be imposed by SPPG. 2.6.4. You shall not construct any structure (temporary, permanent, or otherwise) over any Gas Pipe. 2.6.5. You shall not place any heavy equipment or stock pile above any Gas Pipe. 2.6.6. You shall not allow any heavy machinery or vehicular movement above any Gas Pipe. 2.6.7. You shall backfill with quarry dust during reinstatement and do not dump any debris / concrete trash / sharp objects or place any heavy object on top of the Gas Pipe corridor. 2.6.8. You shall ensure proper and adequate shoring and shuttering to prevent soil movement and/or soil subsidence which may affect any Gas Pipe. 2.6.9. You shall carefully select positions for the sinking and driving of earth rod, sheet piling, bore piling, diaphragm walling, installing of reinforced concrete/steel piles by Page 4 of 10 percussion or jack-in method, bore piling casing, installing of ground anchors, pressure grouting, installing of tubes, installing of poles, hand augering, pipe jacking, shoring, soil investigating, bore drilling and horizontal directional drilling, in order to avoid damage to any Gas Pipes. You shall do this by, amongst other things: 2.6.9.1. Referring to the SPPG Gas Plan and digging appropriate trial holes by manual means, to confirm the presence or absence of any Gas Pipe prior to the carrying out of any Earthworks. For trial hole to be dug in the vicinity of GTP, you shall obtain written consent from TPOM. 2.6.9.2. For pipe jacking and horizontal directional drilling, you shall consider additional factors such as loading from the construction plants, ground conditions, bore diameter, possible deviation of the drilling. You shall ensure that there is a minimum clearance of 2m between the path of drilling/boring device and any Gas Pipe that is in the vicinity of the Earthworks. 2.6.10. You shall provide adequate protection to unexposed or reinstated Gas Pipes that are within the work area when carrying out of any Earthworks. 2.6.11. You shall ensure that all surface boxes are accessible at all times and are not covered by tarmac, earth, landscape, equipment, stock pile or any other material. 2.6.12. You shall ensure that no static loads (i.e. loads that do not change in magnitude or position with time) are placed above the surface boxes. 2.6.13. You shall exercise due care and diligence when removing any rock, boulder, wood, metal rod, sharp object or other obstacles which are in the vicinity of Gas Pipes. 2.6.14. You shall ensure that gas free tests are carried out by a competent person along the Gas Pipe route at regular intervals throughout the duration of the Project. You shall not carry out any processes that may be a source of ignition in the vicinity of any Gas Pipes. You shall also take all other necessary mitigating measures to prevent ignition of escaped gas, if any. 2.6.15. You shall ensure that a clearance of at least 5 metres is maintained between the external wall of LP Gas Pipe and any piles and/or diaphragm wall and a clearance of at least 0.3 metres is maintained between the external wall of LP Gas Pipe and other services when working in the vicinity of LP Gas Pipe. You shall also ensure that no services are laid directly on top and parallel to any existing Gas Pipes. 2.6.16. You shall not expose, suspend and/or otherwise interfere with any Gas Pipes, without the written consent of SPPG. Page 5 of 10 2.6.17. You shall stop all Earthworks and call SPPG for advice whenever in doubt. 2.6.18. You shall stop work immediately and report to the 24-hour Customer Service Centre upon any damage or suspected damage to any Gas Pipe (including surface damage without gas escaping) or the discovery of any gas leak. You and/or your workers shall not attempt to repair or modify damaged Gas Pipes. 2.6.19. Damaging a Gas Plant or a Gas Pipe(s) may cause a delay in the completion of the Project as SPPG will need time to investigate and carry out repair work as necessary. Any repair costs may have to be borne by you. 2.6.20. SPPG shall be entitled to ask you to stop work with immediate effect in the event of non-compliance to this LRe. SPPG shall not be liable to you in any way for any losses, claims or damages arising from or in connection with such stop work requests. 2.6.21. You shall comply with any requirements as reasonably prescribed by SPPG in SPPG’s review and endorsement of the relevant method statement and any other documents submitted by you in relation thereto for the Earthworks. 2.7. NCE Submission by Sub-Contractor(s), NCE Extension and Site Meeting 2.7.1. You and/or your representatives shall attend meetings with SPPG officers as and when required. 2.7.2. When working in the vicinity of a GTP or MP Gas Pipe, you shall carry out a site visit jointly with SPPG officers before carrying out any Earthworks specified under the submitted NCE. 2.7.3. In the event that you engage a sub-contractor to carry out any Earthworks within the vicinity of any Gas Pipes, you shall ensure that such sub-contractor submits the appropriate NCE prior to the carrying out of any Earthworks in the vicinity of any Gas Pipes. 2.7.4. If, at any stage of your Project, there is a likelihood that the Earthworks may continue beyond the anticipated completion date and/or beyond the work boundary as declared in the NCE which you have submitted to SPPG, you shall notify SPPG in writing of the new date of completion and/or the new work boundary (as applicable) by submitting a new NCE. 2.7.5. You shall obtain a new SPPG Gas Plan from SPPG prior to submitting the new NCE. Prior to carrying out any Earthworks, you shall consult SPPG to ascertain if there are Page 6 of 10 changes to the gas plans that you possess. In the event there are changes to the gas plans, you shall purchase fresh gas plans from SPPG. 2.8. Powered Mechanical Excavation 2.8.1. You shall engage only a REO to operate a powered mechanical excavator. 2.8.2. You shall ensure that powered mechanical excavation is only used, under the close standing supervision of a full time RES, for the surface layer of hard-core/premix when working near or above any Gas Pipe. 2.8.3. You shall not use a powered mechanical excavator, whether for mechanical excavation or otherwise (irrespective of soil condition), below the surface layer of hard-core/premix when working near or above any Gas Pipe. You shall only use manual excavation with hand tools below the surface layer of hard-core/premix. 2.8.4. You shall not excavate deeper than the PVC warning tape or the top of any Gas Pipe if there is no PVC warning tape. You shall immediately cease all further Earthworks and consult the DPOM for advice on working with the Gas Pipes when exposed Gas Pipes are encountered in the course of carrying out any Earthworks. 2.9. Pressure Grouting Works 2.9.1. You shall ascertain the alignment of Gas Pipes within the grouting influence zone prior to the carrying out of any Earthworks. 2.9.2. You shall use the necessary ground instrumentations to monitor the effect of the grouting works and ensure that adequate protective measures are provided to protect any Gas Pipes within the grouting influence zone. 2.10. Permit-to-Work (“PTW”) and Records 2.10.1. You shall implement a PTW system to monitor and ensure that all Earthworks are properly tracked and controlled if such Earthworks are to be carried out in the vicinity of GTP and MP Gas Pipes. Under the PTW system, such Earthworks shall be approved by the manager of the Project or his authorised deputy. You shall periodically audit the PTW system for its effectiveness. 2.10.2. You shall display prominently and make available the most up to date NCE, SPPG Gas Plans and these requirements at the Worksite where the proposed Earthworks are to be carried out. Page 7 of 10 2.10.3. You shall keep progressive records (Photographs / Movement Chart) of the Earthworks that have been carried out including, but not limited to, work schedules and location of trial holes. 3. Notes: 3.1. These requirements are applicable to all persons who carry out any Earthworks and strict compliance is required, unless otherwise permitted in writing by SPPG. Please consult the relevant SPPG section, if necessary. 3.2. The approximate locations of the Gas Pipes are shown in the SPPG Gas Plan. The respective operating pressure regime of the Gas Pipes is indicated against the Gas Pipelines as shown in the SPPG Gas Plan. The default pressure regime (when there is no indication of pressure regime) is low pressure. Other LP Gas Pipes are indicated as “LPA” and “LPB” in the SPPG Gas Plan. 3.3. In the low pressure distribution network, there are valves, syphons and standpipes which are indicated as “V”, “SY” and “SP” respectively. 3.4. You shall take note of the presence of standpipes and/or valve stems that are encased in a PVC pipe and accessible from surface boxes installed at ground level and not damage such fittings or cover. 3.5. The requirements stated above are not exhaustive. Additional requirements may be issued from time to time by SPPG. These additional requirements, together with the requirements in this letter, shall form the full list of requirements that must be complied with at all times. You are advised to carry out all necessary assessments and take all necessary precautions to prevent damage to any existing Gas Plant and/or Gas Pipe. 3.6. Pursuant to Section 32(3)(a) of the Act, it shall be the duty of the person who commences or carries out, or causes or permits the commencement or carrying out of, any Earthworks to comply with the reasonable requirements of SPPG for the prevention of damage to a Gas Plant or Gas Pipe. Pursuant to Section 32(7) of the Act, any person who contravenes Section 32(3)(a) shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $100,000 or to imprisonment for a term not exceeding 5 years or both. Further, Section 32A(1) of the Act provides that any person who, removes, destroys or damages any Gas Plant or Gas Pipe which is part of a Gas Pipeline Network owned by, or under the management or control of, SPPG, shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $1 million or to imprisonment for a term not exceeding 5 years or to both. 3.7. Damaging a Gas Plant or a Gas Pipe may also cause fatalities or severe injuries to personnel as well as damage to property. Page 8 of 10 3.8. Should you require any further clarification, please contact Follow up officer at [●] and/or the respective sections of SPPG as listed in the table below: SPPG Section Telephone Email TPOM 6916 6136/ 6916 6124 gasenquiry@spgroup.com.sg DPOM 6916 5947/ 6916 5908 gasenquiry@spgroup.com.sg ESP 6916 5119 espsection@spgroup.com.sg MEA 6916 5021/ 6916 5022 mea@spgroup.com.sg 24-hour Customer Service Centre 1800 752 1800 - Yours faithfully, [●] for HEAD OF SECTION EARTHWORKS SURVEILLANCE & PATROLLING SECTION As agent for and on behalf of POWERGAS LTD. To be acknowledged by the contractor who is commencing or carrying out or causing or permitting the commencing or carrying out of any Earthworks Page 9 of 10 Acknowledgement by Contractor: I hereby acknowledge that I am aware of the requirements stated in this letter dated __________________ with NCE no.: _____________________ and I will comply and ensure compliance with the requirements. Name : __________________________________ NRIC/PP No. : _________________________ Company : _____________________________________ ____________________________________ Designation : __________________________________________________________________________ Signature : __________________________________ Date: ________________________________ Page 10 of 10 SP Group Annual Report FY1415https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Group-Annual-Report-FY1415.pdf SINGAPORE POWER ANNUAL REPORT 2014/15 POWERING OUR NATION 20/20 BUILDING OUR FUTURE The black & white photo featured on the cover was obtained from the Kouo Shang-wei Collection 郭 尚 慰 收 集 . All rights reserved, family of Kouo Shang-wei and National Library Board Singapore 2007. CONTENTS Financial Highlights 03 Chairman’s Message 06 Board Of Directors 10 Senior Management 14 Group Structure 15 Corporate Governance 18 Risk Management 21 Awards & Accolades 22 Building on Trust 26 Serving Up Power with a Smile 34 Power People 40 Powering with Heart 46 Safety First 50 Financial Summary 54 Pictured from top to bottom Picture 1 JONATHAN OOI WEI HSIN Director, Legal & Corp Secretariat MARY ELLAMAH ABISHAGAM Senior Admin Assistant, Metering Data Management Picture 2 YUSLANE BIN ISHAK Engineering Officer, Singapore District Cooling Picture 3 MUHAMMAD REDZUAN BIN SULAIMAN (STANDING) Engineer, Gas Operations THE SINGAPORE POWER GROUP Singapore Power (SP) Limited is a leading energy utility company in Asia Pacific. One of Singapore’s largest corporations, SP recorded revenues of S$4.8 billion and assets of S$15.6 billion in FY 14/15. SP owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. It also owns and operates the world’s largest underground district cooling network in Singapore, and is setting up district cooling operations in China. More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP’s world-class transmission, distribution and market support services. The SP networks in Singapore are amongst the most reliable and cost-effective worldwide. In Australia, SP’s 40 per cent-owned SGSPAA, a diversified energy utility company, and 31.1 per cent-owned AusNet Services, which is publicly listed on the Australian and Singapore Stock Exchanges, collectively serve 3.8 million customers. OUR MISSION We provide reliable and efficient energy utility services to enhance the economy and the quality of life. OUR VALUES COMMITMENT • We commit to creating value for our customers, our people, and our shareholders. • We uphold the highest standards of service and performance. INTEGRITY • We act with honesty. • We practise the highest ethical standards. PASSION • We take pride and ownership in what we do. TEAMWORK • We support, respect and trust each other. • We continually learn, and share ideas and knowledge. From left to right TAN HUNG KHING Principal Engineer, Electricity Operations, SP PowerGrid DR LYNDA YAO DAILIN Executive Engineer, Asset Management, SP PowerGrid FINANCIAL HIGHLIGHTS REVENUE FROM CONTINUING OPERATIONS (S$million) TOTAL ASSETS (S$million) 6,000 5,000 4,000 4,942 4,840 4,793^ 40,000 30,000 34,456 3,000 2,000 1,000 20,000 10,000 16,980^ 15,635 0 0 FY2012/13 FY2013/14 FY2014/15 FY2012/13 FY2013/14 FY2014/15 NET PROFIT AFTER TAX (S$million) SHAREHOLDERS’ EQUITY (S$million) 1,000 800 991 10,000 922^ 878 * 8,000 8,464 9,221^ 8,528 600 6,000 400 4,000 200 2,000 0 0 FY2012/13 FY2013/14 FY2014/15 FY2012/13 FY2013/14 FY2014/15 ECONOMIC VALUE ADDED (EVA) (S$million) 400 RETURN ON EQUITY (%) 20 300 257 235 284 15 10.5 * 10.4^ 11.2 200 10 100 5 0 0 FY2012/13 FY2013/14 FY2014/15 FY2012/13 FY2013/14 FY2014/15 ^ Restated * Excludes exceptional items on impairment 03 THEN ENERGISED FOR GROWTH From lighting up kampongs to illuminating skyscrapers and powering high-tech industries, Singapore Power has grown alongside our nation, energising Singapore’s dynamic landscape, and transforming the way we live, work and play. SOURCE: THE STRAITS TIMES © SINGAPORE PRESS HOLDINGS LIMITED. PERMISSION REQUIRED FOR REPRODUCTION. NOW More than 1.4 million industrial, commercial and residential customers in Singapore count on Singapore Power for reliable power supply and efficient services. CHAIRMAN’S MESSAGE Currently, Singapore’s electricity and gas networks stand amongst the world’s best in terms of reliability and efficiency. As we celebrate our 50th National Day (SG50) and Singapore Power’s 20th anniversary, let us reflect on and acknowledge the achievements of this young nation and the contributions made by the company. It is an honour for us to contribute to the economic growth of Singapore and the quality of life that we enjoy. We have planned a number of initiatives for the community, led by our employees, centred on bringing the Gift of Power to Singapore. FINANCIAL PERFORMANCE For the financial year 2014/15, the Group’s net profit increased by 7.52 per cent to S$991 million, largely due to the strong operating performance of our transmission and distribution businesses. However, the increase was partially offset by the lower profit contribution from our associate companies in Australia, particularly AusNet Services, which made several tax-related provisions in the financial year. During the year, the company made a S$1 billion capital repayment to our shareholder and continued to invest in Singapore’s electricity and gas networks. INVESTING IN PEOPLE Currently, Singapore’s electricity and gas networks stand amongst the world’s best in terms of reliability and efficiency. At the core of our service is our focus on people – helping our employees achieve their highest potential, and ensuring that they work safely to deliver the quality and value expected by our customers and the community. In October 2014, we established the Singapore Institute of Power and Gas to support the training and development needs of the power and gas sector. All major power players in Singapore will be invited to provide input into developing the curriculum. In the future, the institute can expand to provide training to power sector employees from around the region. We awarded our second batch of SP Nithiah Nandan Polytechnic and ITE scholarships to 21 students. These scholarships will provide for the students education and a career with the company upon graduation. In developing the next generation of engineers, our EDGE (Engineering Development for Graduates) programme provides holistic, structured training and development for new graduates. Within the group, a development plan of continuous learning for all staff ensures that staff capabilities are enhanced and that their skill sets remain relevant in a rapidly evolving industry. RELIABILITY AND SERVICES The economy of Singapore and lifestyle of its people depend on 06 reliable energy supply. As such, employees must be vigilant and disciplined in operating and maintaining our networks. In terms of reliability and efficiency, Singapore consumers enjoy the fewest and shortest outages in the world. We are happy to report that last year, the average electricity customer experienced 0.34 minute of electricity interruption – a 54 per cent improvement over the previous year – while the average gas customer experienced 0.14 minute of interruption, an improvement of 76 per cent. In keeping up with the digital economy, we have taken steps towards making our services more accessible and convenient for our customers, who can now conduct utilities transactions via a mobile app at their convenience. Household customers are able to check their consumption of energy and water, and compare their usage against their neighbours’. Our goal is to help them manage their consumption more efficiently, and by doing so, save money and energy. Our newly-opened Customer Service Centre at Cross Street and our Service Centres at Woodlands and HDB Hub in Toa Payoh offer improved facilities, including selfservice kiosks. At the national level, we continue to play a significant role in the implementation of retail contestability, which provides flexibility to customers to choose the company they wish to buy their electricity from. We enhanced our back-end and IT systems and, as of 31 May this year, 45,000 smart meters have been installed. The smart meters relay energy use and pricing information to consumers and energy providers, and measure customers’ usage at half-hourly intervals. As testimony to our efforts to deliver service excellence, an independent customer satisfaction survey ranked SP Services as the best among Singapore’s major service providers. Customers also rated our staff as the most courteous, helpful and knowledgeable among the eight service providers included in the survey. In planning for the future and to enhance supply reliability, we recently completed the 230kV Upper Jurong substation to meet increasing demand and facilitate connections to customers and power generation companies. We reached a major milestone with the Singapore Power Cable Tunnel Project when our boring machines broke through in Paya Lebar and Rangoon in February 2015. This five-year project, scheduled for completion in 2018, is one our longest and largest infrastructural projects, and will Last year, the average electricity customer experienced 0.34 minute of electricity interruption – a 54 per cent improvement over the previous year – while the average gas customer experienced 0.14 minute of interruption, an improvement of 76 per cent ensure that Singapore continues to enjoy reliable power supply in the future. A PART OF SINGAPORE’S SUSTAINABILITY VISION Supporting the growth of new, environmentally friendly and sustainable power sources remains an important goal at Singapore Power. Singapore District Cooling (SDC) is the largest underground districtcooling network in the world. Offering a more efficient cooling system than conventional building cooling systems, SDC helps its customers in the Marina Bay district achieve significant energy savings. SDC recorded zero accident and supply disruptions for the second 07 CHAIRMAN’S MESSAGE consecutive year, a record for both reliability and quality of supply that we are proud of. During the year, we acquired the remaining 40 per cent of SDC. As a fully-owned subsidiary, SDC will be able to leverage our extensive technical and commercial networks, and strong and diverse bench strength to pursue new opportunities in and outside the country. In May 2015, SDC signed an agreement with CapitaLand Limited (CapitaLand) to provide district cooling for the Raffles City Chongqing in China. We will design, During the year, our safety performance improved by 50 per cent compared to the previous year, as measured by the Lost Time Injury Frequency Rate (LTIFR) build, own and operate an advanced energy-efficient cooling system for the development. In the renewable energy sector, we continue to support solar energy. We have reduced the processing time for PV integration into Singapore’s grid from 27 days to seven days and established a PV registry to ensure grid stability. We continue to assist small PV users in selling excess power to the national grid by removing the need for them to register with the Energy Market Company. In October 2014, we partnered with the Energy Market Authority to launch “Energy Heroes: It’s Your Power”, an energy efficiency campaign for school children. The campaign educates students on energy conservation in a fun and interactive way. We believe that by engaging with our younger consumers, we will create an “energy-aware” population for the future. The Singapore Power Centre of Excellence (CoE) for Energy Development and Piloting was launched during the year. The CoE will drive the innovation and commercialisation of nextgeneration energy network technologies as we work towards greater reliability and efficiency of Singapore’s infrastructure. Supported by the Singapore Economic Development Board (EDB), the CoE will develop, test and integrate cutting-edge technologies such as remote sensors and intelligent drones into Singapore’s infrastructure networks. SAFETY CHAMPION The safety of our employees, contractors and customers is of utmost importance to us, and we will continue to improve our performance in this area. During the year, our safety performance improved by 50 per cent compared to the previous year, as measured by the Lost Time Injury Frequency Rate (LTIFR). Over the course of FY 14/15, we introduced various new safety initiatives including the Vehicle and Driving Safety Programme, and took steps to enhance the safety of our contractors as well. The Safety@SPPG (SP PowerGrid) programme, for example, is aimed at helping all workers on our sites learn how to perform common tasks safely. SP PowerGrid formed four safety committees to monitor various aspects of workplace safety. In recognition of our efforts, SP PowerGrid received the bizSAFE Partner Award last year, while SP Services received the bizSAFE Star, the highest level of accreditation under the Workplace Safety and Health Council’s BizSAFE framework. 08 GIVING BACK TO SINGAPORE As part of the SG50 celebrations, the company undertook the following activities:– We are providing mobile device charging stations at hospitals, libraries, tertiary institutions, supermarkets and other selected public places. Recognising that mobile devices have become a necessity of modern living, “Gift of Power” will provide easy access for the public to charge their devices. We were the main sponsor and presenter of the “Love from the STARS” charity dinner and concert, which featured international artistes Jackie Chan, Wakin Chau, Jonathan Lee and Eric Tsang. This high profile event raised about S$6.4 million for six local charities including the Singapore Power Heartware Fund, which supports the Community Chest’s 31 programmes for the elderly. In total, we raised more than S$1.2 million for the SP Heartware Fund in the last financial year, S$600,000 of which was from our SP Charity Golf 2014, a record in the nine-year history of the event. IN APPRECIATION We welcome to the senior management Chief Legal Officer Lena Chia, Chief Financial Officer Stanley Huang, SP Telecommunications CEO Poh Mui Hoon and Head of Group Safety and Health Samuel Tso. We thank former Chief Financial Officer Lim Lay Hong for her contributions to the company during her 10 years of service, until 31 March 2015. On behalf of the Board of Directors, I would like to thank the management and the staff unions, as well as regulators and government agencies in Singapore and Australia for their valuable advice and support in the last financial year. To the members of the Board, thank you for your guidance and counsel. To Singapore, all of us at Singapore Power wish you a Happy 50th Birthday. We look forward to many more years of Powering The Nation to new heights. As part of the SG50 celebrations… we are providing mobile device charging booths located at hospitals, libraries, tertiary institutions, supermarkets and other selected public places. At the individual level, our employees volunteered a total of 5,000 hours to community service, far exceeding the 3,000 hours target. MOHD HASSAN MARICAN Chairman July 2015 09 BOARD OF DIRECTORS TAN SRI MOHD HASSAN MARICAN HO TIAN YEE TAN CHEE MENG Tan Sri Mohd Hassan Marican is the Chairman of Singapore Power Ltd. He joined the Board on 15 February 2011 and was appointed Chairman on 30 June 2012. Tan Sri Hassan is also the Chairman of Pavilion Energy Pte Ltd, Pavilion Gas Pte Ltd, Sembcorp Marine Ltd and Lan Ting Holdings Pte Ltd; and a Director of Sembcorp Industries Ltd, Regional Economic Development Authority of Sarawak, Sarawak Energy Berhad, Lambert Energy Advisory Ltd and mh Marican Advisory Sdn Bhd. He is also a Senior International Advisor of Temasek International Advisors, a subsidiary of Temasek Holdings. Tan Sri Hassan was the President & CEO of Malaysia’s Petroliam Nasional (PETRONAS) from 1995 until his retirement in February 2010, with over 30 years of experience in the energy sector, finance and management. Mr Ho Tian Yee joined the Board in May 2003. He is also a Director of AusNet Services Ltd (which became the new single head entity of AusNet Services in place of its triple-stapled structure). Mr Ho is the Managing Director of Pacific Asset Management (S) Pte Ltd. He has been appointed as Investment Advisor of Blue Edge Advisors Pte Ltd and holds directorships in publicly-listed companies including DBS Group Holdings Ltd and DBS Bank Ltd. He is also a Director of Fullerton Fund Management Co Ltd and was formerly a Director of Fraser and Neave Ltd and Singapore Exchange Ltd. Mr Ho has over 30 years’ experience in managing global financial products and in organisational management. Mr Tan Chee Meng joined the Board in August 2005. A Senior Counsel, Mr Tan is the Deputy Chairman of WongPartnership LLP. Mr Tan sits on the boards of Urban Redevelopment Authority, Jurong Town Corporation, St Gabriel’s Foundation, All Saints Home, WOPA Services Pte Ltd and TJ Holdings (III) Pte Ltd. He is also the Chairman of the School Management Committee of Assumption English School. 10 CHOI SHING KWOK OON KUM LOON Mr Choi Shing Kwok joined the Board in August 2006. He is the Permanent Secretary of the Ministry of the Environment and Water Resources. Mr Choi was also the Chairman of PowerGas Ltd and a Director of SP PowerAssets Ltd. Formerly the Permanent Secretary of the Ministry of Transport, Mr Choi has had a long career in government and was awarded the Meritorious Service Medal in 2000 and the Long Service Award in 2004 by the Government of Singapore. He has also received state awards from foreign governments. Mrs Oon Kum Loon joined the Board in April 2010. She is also a Director on the boards of Keppel Corporation Ltd, Keppel Land Ltd and Jurong Port Pte Ltd. Mrs Oon is a member of the Securities Industry Council. Mrs Oon has about 30 years of extensive experience with DBS Bank Ltd, and held positions including Chief Financial Officer, Managing Director and Head of Group Risk Management. During her career with the bank, she was responsible for treasury and markets operations, corporate finance, and credit management and for the development and implementation of a group-wide integrated risk management framework. 11 BOARD OF DIRECTORS TAN PUAY CHIANG ONG YEW HUAT TIMOTHY CHIA CHEE MING Mr Tan Puay Chiang joined the Board in April 2012. Mr Ong Yew Huat joined the Board in February 2013. Mr Timothy Chia joined the Board in June 2014. Mr Tan is the Chairman of SP Services Ltd and is also a Director on the boards of SP Services Ltd, Neptune Orient Lines Ltd, Keppel Corporation Ltd, and the Energy Studies Institute at the National University of Singapore. Mr Tan was Chairman, ExxonMobil (China) Investments Co from 2001 to 2007. During his 37-year career with Mobil and later ExxonMobil, he held extensive executive management roles in Australia, Singapore and the United States. Mr Tan has been a member of various business and industry boards including the Australian Institute of Petroleum, the Washington, D.C.- based National Policy Association, and the American Chamber of Commerce in Hong Kong. 12 He is the Chairman of United Overseas Bank Berhad, the National Heritage Board, Singapore Tyler Print Institute and the Tax Academy of Singapore. He also serves on the boards of United Overseas Bank Ltd, Singapore Mediation Center and Ascendas-Singbridge Pte Ltd. Mr Ong, a former board member of the Singapore Accounting and Corporate Regulatory Authority, and the Public Accountants Oversight Committee, retired as the Executive Chairman of Ernst & Young Singapore after serving 33 years with the firm. Mr Chia is Chairman of Gracefield Holdings Ltd and Hup Soon Global Corporation Ltd. A Senior Advisor of EQT Funds Management Ltd, Chairman – Asia for Coutts & Co. Ltd and a member of the Board of Trustees of Singapore Management University, Mr Chia also serves on the boards of several private and public-listed companies in Singapore as well as in the region. Mr Chia was instrumental in the founding of Hup Soon Global. Prior to Hup Soon Group, Mr Chia was a director of PAMA Group Inc from 1986 to 2004 where he was responsible for private equity investments and from 1995 to 2004, he was President of PAMA. Mr Chia also previously served as Vice President of the Investment Department of American International Assurance Company Ltd, President of Unithai Oxide Company Ltd and Chairman – Asia for UBS Investment Bank. NG KWAN MENG WONG KIM YIN Mr Ng Kwan Meng joined the Board in June 2014. He is the Chairman of Aestiwood Pte. Ltd. and a Director of Tasek Jurong Limited. Mr Ng retired in August 2013 as Managing Director and Head, Group Global Markets at United Overseas Bank after serving 30 years with the bank. He was also an Executive Director and Chief Executive Officer of UOB Bullion and Futures Ltd, and a Director of Tuas Power Ltd. Mr Ng was involved in the promotion of the forex and debt capital markets in Singapore. He was a member of the Singapore Foreign Exchange Market Committee, the working group on Financial Industry Competency Standards and National Integration Working Group for the Community. Mr Wong Kim Yin is the Group Chief Executive Officer of Singapore Power Ltd. He is also the Chairman of SP PowerAssets Ltd, PowerGas Ltd, SP Telecommunications Pte Ltd, SPI Management Services Pty Ltd and Enterprise Business Services (Australia) Pty Ltd as well as a Director of SP Services Ltd. Mr Wong is also a Director of CITIC Resources Holdings Ltd and SeaTown Holdings Pte Ltd and a member of the Board of Governors, Singapore Polytechnic. Mr Wong was formerly Senior Managing Director, Investments at Temasek International (Pte) Ltd, where he had been responsible for investments in various sectors, including the energy, transportation and industrial clusters. Prior to Temasek, he was with The AES Corporation, a global power company listed on the New York Stock Exchange. 13 SENIOR MANAGEMENT IN ALPHABETICAL ORDER AMELIA CHAMPION Head Corporate Affairs STANLEY HUANG 2 Chief Financial Officer POH MUI HOON Chief Executive Officer SP Telecommunications JEANNE CHENG Managing Director SP Services JIMMY KHOO Managing Director Singapore District Cooling SIM KWONG MIAN Executive Vice President Chairman, SP Engineering Board LENA CHIA Chief Legal Officer & General Counsel PETER LEONG Managing Director SP PowerGrid TAN WEI KEONG 4 Head Internal Audit MICHAEL CHIN Managing Director Special Projects SP PowerGrid CHUAH KEE HENG Head Strategic Development MADALENE HEE 1 Head Internal Audit LIM CHOR HOON Head Human Resource LIM HOWE RUN Head Regulatory Management and Strategic Investments LIM LAY HONG 3 Chief Financial Officier CHRIS LIM Managing Director SP Training and Consultancy Company SAMUEL TSO Head Group Safety and Health WONG CHIT SIENG Chief Information Officer WONG KIM YIN Group Chief Executive Officer 1 Till 21 February 2015 2 From 1 May 2015 3 Till 31 March 2015 4 From 13 March 2015 14 GROUP STRUCTURE SP PowerAssets SINGAPORE OPERATIONS Singapore District Cooling AUSTRALIA OPERATIONS SGSP (Australia) Assets (40%) SP Cross Island Tunnel Trust PowerGas SP Training and Consultancy Company SP Telecommunications AusNet Services (31.1%) SP PowerGrid Power Automation (51%) SP Services SINGAPORE OPERATIONS We own and operate Singapore’s electricity and gas transmission and distribution networks. We also provide meter reading, billing and customer service support for the utilities market. SP PowerAssets owns the electricity transmission and distribution assets, while PowerGas owns the gas transmission and distribution assets. SP Cross Island Tunnel Trust is a business trust with a portfolio comprising the North-South and East-West transmission cable tunnel assets. SP PowerGrid manages the electricity and gas transmission and distribution networks owned by SP PowerAssets and PowerGas. SP Services provides market support services to customers for electricity, gas, water and refuse removal, and facilitates electricity retail market competition. Singapore District Cooling provides chilled water services for airconditioning in buildings. SP Training and Consultancy Company provides consultancy and training, leveraging SP’s expertise in developing and operating energy utility infrastructure and businesses. SP Telecommunications provides telecommunication infrastructure services. Power Automation is a joint- venture systems integration company providing power system control, smart grid/metering, protection system and substation automation solutions. AUSTRALIA OPERATIONS SGSP (Australia) Assets (SGSPAA) and AusNet Services form the two main arms of our business in Australia. Together, their presence spans eastern Australia, and includes electricity and gas transmission and distribution ownership and operation, as well as related services. SGSPAA comprises Jemena, which owns and operates gas transmission pipelines, and gas and electricity distribution networks in New South Wales, Queensland, Victoria and the Australian Capital Territory, and Zinfra Group, which provides engineering, operations, maintenance and construction services to Jemena and external clients. AusNet Services (formerly known as SP AusNet) owns and operates Victoria’s electricity transmission network, an electricity distribution network in eastern Victoria, and a gas distribution network in western Victoria. 15 THEN SIMPLE JOYS, RICH TREASURES The bell of the ice-cream man and his trusty peddle-cart meant a welcome respite from the heat. From sweet corn to strawberry, the flavours tasted best when shared. NOW Best friends stick by us through every season of life. They light up a dark day, cheer us through our victories and are right there with us through life’s special moments. From left to right SALIMAH BINTE SULAIMAN Executive Assistant, Customer Relationship Management, SP Services KELLEY TAN YUE KEE Manager, Finance, Singapore Power CORPORATE GOVERNANCE ETHICS & ACCOUNTABILITY The Group endeavours to enhance shareholder value by ensuring the highest standards of corporate governance, transparency, accountability and integrity. The Group adheres closely to the principles and guidelines set out in the Singapore Code of Corporate Governance 2012 (the Code) for listed companies. The Company has adopted the Code as its guide for best practice standards and put in place an internal framework to ensure good corporate governance in its business practices and activities. The Whistleblower Policy, implemented in 2005, seeks to strengthen ethical business conduct in the Group. SETTING DIRECTION The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a robust system of internal controls to protect the Group’s assets and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. Special Board meetings may be convened as and when necessary to consider urgent corporate actions or specific issues of importance. During the financial year, the Board met four times and held a Board Strategic Review in November 2014. Directors with potential conflict in specific subject matter are recused from the relevant information flow, deliberation and decisions of such matters. ACCESS TO INFORMATION The Board is provided with relevant information prior to Board meetings and on an ongoing basis so as to enable them to make informed decisions to discharge their duties and responsibilities. Board papers include management financial reports, annual budgets and performance against budget, updates on key outstanding issues and updates on new legislative developments. The Board has separate and independent access to Senior Management. Should the Directors, whether as a group or individually, require independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, professional advisors to render due advice. Newly-appointed Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. Directors are encouraged to attend appropriate courses, conferences and seminars so as to be better equipped to effectively discharge their duties as Directors. BOARD COMPOSITION There is a strong element of independence in the Board composition. Other than Mr Wong Kim Yin who is also the Group CEO, all the directors are independent. The Nominating Committee reviews the independence of each Director annually and provides its views to the Board for the Board’s consideration in accordance with the Code. It also evaluates the Board’s performance on an annual basis. The current Board size of 10 is appropriate for effective decisionmaking, taking into account the scope and nature of the Group’s operations. Collectively, the Directors have a wealth of expertise and experience in the management of business at senior and international levels. BOARD COMMITTEES The SP Board is supported by board committees to facilitate effective supervision of the Management. These are the Board Executive Committee, the Audit Committee, the Board Risk Management Committee, the Nominating Committee 18 and the Staff Development and Compensation Committee. As and when required for specific projects, special board steering committees and due diligence committees are formed to provide support and guidance to Management. BOARD EXECUTIVE COMMITTEE The Board Executive Committee (ExCo) comprises five Directors, four of whom are independent. The ExCo assists the Board in overseeing the performance of the Company, its subsidiaries and its associated companies. It also reviews, endorses, approves or recommends to the Board for approval acquisitions, financing plans, and the annual operating and capital expenditure budgets of the Group. The ExCo meets at least four times a year. AUDIT COMMITTEE Currently, the Audit Committee (AC) comprises five independent Directors. Members of the AC have recent and relevant accounting or related financial management expertise and experience to discharge their responsibilities. The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes, the systems of internal controls and the process of monitoring compliance within applicable laws, regulations and codes of conduct. Responsibilities of the AC include: • Review and approval of the audit plans of external and internal auditors; • Review of the adequacy of the internal audit function; • Review of the financial accounts of the Group and the Company; • Review of the independence and objectivity of the external auditors; and • Nomination of external auditors for re-appointment The AC holds at least three meetings a year. BOARD RISK MANAGEMENT COMMITTEE Currently, the Board Risk Management Committee (BRMC) comprises five members, four of whom are independent. The BRMC assists the Board in fulfilling its oversight responsibilities by reviewing: • The type and level of business risks that the Company, its subsidiaries and associated companies undertake on an integrated basis to achieve their business strategy; • The policies, procedures and methodologies for identifying, assessing, quantifying (where appropriate), monitoring and managing risks The BRMC is supported by the Group Risk Management Office in its risk governance responsibilities. While the BRMC oversees the SP Group’s risk management framework and policies, the risk ownership remains with the business groups. The BRMC meets at least three times a year. NOMINATING COMMITTEE The Nominating Committee (NC) comprises four Directors, all of whom are independent. The NC is responsible for formulating policies and guidelines on matters relating to Board appointments, reappointments, retirement and rotation of Directors. The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board on the appropriate size and needs of the Board. New Directors are appointed by the Board after the NC has endorsed their appointment. New Directors must submit 19 CORPORATE GOVERNANCE (CONT’D) themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Articles of Association of the Company. The Articles of Association of the Company also require no less than one-third of the Directors to retire by rotation at every AGM. The NC meets at least twice a year. STAFF DEVELOPMENT AND COMPENSATION COMMITTEE The Staff Development and Compensation Committee (SDCC) comprises four Directors, all of whom are independent Directors. The SDCC oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved, or has participated, in any proceedings with respect to his or her own remuneration. The SDCC meets at least twice a year. COMPOSITION OF BOARD AND BOARD COMMITTEES AS AT 31 JULY 2015 Board Members Audit Committee Board Executive Committee Board Risk Management Committee Nominating Committee Staff Development & Compensation Committee Tan Sri Mohd Hassan Marican, Chairman – Chairman – Member Chairman Mr Ho Tian Yee – Member Chairman – – Mr Tan Chee Meng Member Member – Chairman – Mr Choi Shing Kwok Member – – Member – Mrs Oon Kum Loon Member – Member – Member Mr Tan Puay Chiang – Member Member – – Mr Ong Yew Huat Chairman – – Member – Mr Timothy Chia Chee Ming – – Member – Member Mr Ng Kwan Meng Member – – – Member Mr Wong Kim Yin, non-independent – Member Ex–officio – – 20 RISK MANAGEMENT The SP Group’s guiding principle is that every employee is a risk manager in his respective area of work. Key risk issues and mitigation plans are proactively highlighted to the Risk Management Committees of the respective subsidiaries as well as to the BRMC. We continue to promote a culture of risk awareness amongst staff through initiatives such as induction courses and workshops, publishing relevant articles in company periodicals, and regular interaction between risk management teams and risk owners. KEY RISK MANAGEMENT INITIATIVES IN FY14/15 • Enhancement of existing risk management processes • Update on the impact of Full Retail Contestability on SP Services • Fraud Risk Assessment Review for SP Services, the Infocomm Technology Department (ITD) and the Finance Department (Treasury and Settlement) • Review of SP PowerGrid’s key operational risks – Network & Tunnel Construction • Review of IT risk – Cyber Security & Personal Data Protection Act Compliance • Review of Singapore District Cooling’s key operational risk – Plant, piping and system network • Participation as an observer and suggested areas for improvement in Business Continuity Management Exercises. 21 AWARDS & ACCOLADES ISO 9001:2008 Certification For Quality Management System SP PowerGrid (Distribution Control & Customer Services Section) by Certification International, FY06/07 to present SP PowerGrid (Network Development) (Electricity) by Certification International, FY02/03 to present SP PowerGrid (Network Management) (Electricity) by Certification International, FY02/03 to present SP PowerGrid (Gas Operations) by SGS International Certification Services Singapore Pte Ltd, FY00/01 to present SP Services by BSI Management Systems, FY04/05 to present ISO/IEC 17025:2005 in Electrical Testing for Electricity Meters SP PowerGrid by the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme, 2000 to present ISO/IEC 17025:2005 in Electrical Testing for Current Transformers SP PowerGrid by the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme, 2000 to present ISO/IEC 27001:2013 in Operations and Maintenance of Downstream Gas Transmission and Distribution SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2014 to 2017 ISO/IEC 17025:2005 in Calibration and Measurement for Gas Flow Meters SP PowerGrid by the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme, 2005 to present bizSAFE Partner Award SP PowerGrid by Workplace Safety and Health Council, 2015 SS506 Part 1:2009 BS OHSAS 18001:2007 Certification of Occupational Health & Safety Management System SP PowerGrid by Certification International, 2014 to 2017 SS506 Part 3:2013 Certification for Occupational Safety & Health Management System SP PowerGrid (Gas Operations) by Certification International, 2015 to 2018 Construction Excellence Award (For Submarine Gas Transmission Pipeline Crossing West Jurong Channel) SP PowerGrid (Gas Operations) by Building Construction Authority, 2015 Singapore Innovation Class Certification SP Services by SPRING Singapore, 2015 to 2018 Singapore Quality Class Certification (STAR) SP Services by SPRING Singapore, 2010 to 2018 Singapore Service Class Certification SP Services by SPRING Singapore, 2010 to 2018 22 BS OHSAS 18001:2007 Certification for Occupational Health & Safety Management System SP Services by Bureau Veritas, 2014 to 2017 Achiever Award, Work-Life Excellence Awards SP Services by Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), 2014 ‘Best Companies For Mums’ SG50 Special Award SP Services by National Trades Union Congress Women’s Development Secretariat (NTUC WDS) and TAFEP Most Innovative Use of Infocomm Technology Award, National Infocomm Awards Singapore District Cooling by IDA and SiTF, 2014 BS OHSAS 18001:2007 Certification for Occupational Health & Safety Management System Singapore District Cooling by TÜV SÜD PSB Pte Ltd, 2014 to 2017 People Developer Standard Singapore Power, 2000 to 2017 SP PowerGrid, 2005 to 2017 SP Services, 2005 to 2018 by SPRING Singapore NKF Extraordinary Employer Award Singapore Power by National Kidney Foundation, 2014 Minister’s Honour Roll (Star) Singapore Power Group by the Ministry of Home Affairs, 2013 to 2018 NS Advocate Award for Organisations Singapore Power Group by the Ministry of Defence, 2015 to 2018 Singapore H.E.A.L.T.H. Platinum Award Singapore Power Group by the Health Promotion Board, 2004 to 2018 10-Year Outstanding Special Events Award Singapore Power Group by the Community Chest, 2015 Special Events Platinum Award Singapore Power Group by the Community Chest, 2015 SHARE Corporate Silver Award Singapore Power Group by the Community Chest, 2015 Prism awards: Excellence Award in Outstanding Internal Communications Campaign Singapore Power by the Institute of Public Relations of Singapore, 2015 Asia-Pacific Stevie Awards: Gold Award, Communications/PR - Campaign: Internal Communications Singapore Power, 2015 International APEX awards for spectrum staff magazine: Grand Award, Design & Illustration. (Feb/Mar 14) Excellence Awards, Most Improved Magazines (Dec 14/Jan 15) and Feature Writing (Dec 13/Jan 14) Singapore Power by Communications Concept, Inc., 2015 23 THEN SETTING ELECTRIFYING STANDARDS Behind Singapore’s resilient power infrastructure is a team that knows what goes into building a world-class system. They walk the ground, keep a keen eye on quality and safety, and anticipate the nation’s power needs decades into the future. TAN LYE SOON Principal Engineer, Gas Operations NOW Most customers in Singapore have never experienced an electricity disruption. In 2014, the average person encountered just 20 seconds of outage a year, if at all. By monitoring the health of our network and drawing on advanced technologies, we’ve kept the lights on. From left to right MOHAMMED HAIKAL BIN ROSLAN Operation Officer, Electricity Operations, SP PowerGrid KOH CHEE KEONG Head of Section, Electricity Operations, SP PowerGrid TOK PEK CHEW Head of Section, Electricity Operations, SP PowerGrid BUILDING ON TRUST gas supply for our customers. This year, we are laying a new 14 km gas transmission pipeline from Jalan Bahar to Mandai that will deliver natural gas from the Singapore LNG Terminal to customers in the northern part of Singapore. The final portion of this new transmission pipeline is targeted for completion in September 2016. OPERATIONAL EXCELLENCE Mobilising and tracking the deployment of service crew for supply restoration are Assistant Operation Officer Rosli Bin Ramli (left) and Operation Officer Tan Chi Keong Power disruptions in Singapore are already among the lowest in the world. In the last financial year FY14/15, SP reduced that even further, and continued to work towards further improving network reliability. We have grown our electricity network capacity with the completion of the new 230kV Tembusu substation in Jurong Island. Three more transmission substations are currently under construction, and another three are being planned. As our electricity network expands, so will our ability to support Singapore’s growth, including the next phase of development for the energy hub on Jurong Island. We continue to embrace new technologies in our operations. We have installed and improved upon a number of conditioning monitoring technologies that have helped to ensure the health of our various systems. More substations have been fitted out with wireless remote monitoring and control devices, which allows us to quickly check that they are performing as well as they should. One of our largest investments to this effect, the Transmission Cable Tunnel Project, is now three years away from completion. Located 60 metres underground, deeper than the MRT tunnels, these two cross-island deep cable tunnels will help us maintain Singapore’s electricity network as one of the most reliable in the world. We continue to expand our gas network to ensure safe and secure World-class Network Performance Singapore’s power supply, already one of the most reliable in the world, became more so last year. In FY14/15, we have improved Singapore’s electricity network TWENTYPOWERFACTS “GAS” HOW WE FIRST STARTED? 01 Singapore Power has its roots in the Singapore Gas Company, which was formed in 1864 to provide piped gas to light Singapore’s street lamps. Back then, workers had to climb ladders to physically light the street lamps. When the locals first saw gas-lit street lights, they were mystified and would touch the posts gingerly in anticipation of finding them hot. At their peak, there were more than 4,000 gas-lit street lights in Singapore. It wasn’t until 1956 that the last gas street lights were replaced by electric ones. 26 reliability, as measured by the System Average Interruption Duration Index (SAIDI), by 54 per cent. A customer in Singapore would have experienced 0.34 minute of supply interruption for the full year on average, compared to 0.74 minute the previous year. This further strengthened Singapore’s lead in the 2014 global benchmark study on network reliability conducted by DNV GL. By comparison, a customer residing in Hong Kong, Tokyo, New York City or London would have experienced supply interruptions lasting 2.3 minutes, 5 minutes, 14 minutes or 50 minutes, respectively, on average. The performance of our gas network also fell within set targets. The SAIDI and SAIFI (System Average Interruption Frequency Index) scores for last year were 0.14 minute and 0.00073 interruptions per customer per year respectively. INVESTMENT IN INFRASTRUCTURE Electricity Network Development On 3 September 2014, we officially opened the Tembusu 230kV substation on Jurong Island. The S$162 million facility is the first and only substation in Singapore that has installed 500MVA 230kV series reactors, which ensured safe and stable power supply in an area of high demand. The new substation will help meet the growing needs of Jurong Island’s energy and petrochemicals industries. The construction of a second major project, a 400kV substation, is still underway on the island. Scheduled to be completed in FY18/19, this new substation will decrease the load on the current substations serving Jurong, TWENTYPOWERFACTS WORLD-CLASS RELIABILITY Singapore has the shortest and fewest electricity outages in the world, according to a global benchmark study in 2014. The average customer in Singapore experienced a total of about 44 seconds of unplanned electricity outage that year, compared to 5 minutes in Tokyo, 14 minutes in New York and 50 minutes in London. 44 02 Our

APPLICATION FOR DE-ENERGISATION / RE-ENERGISATION (ADRE) Licensed Installation No Service No Voltage Name of Installation: Address of Installation: Requested De-energisation Requested Re-energisation Date: Time: Date: Time: Contestable Customer: #Name of Customer: #MSS A/C No: #Name of Retailer Tax Invoice/Receipt will be sent to this email: Name: Address: Tax invoice will not be provided unless requested. To: 1 I, the undersigned LEW for the above installation, wish to apply for a *de-energisation/reenergisation at the time stated above. My work, after the de-energisation, will involve the following: Routine Servicing Others (Please specify): 2 * I / or __________________________ (Name / Licence No of appointee approved by Regulation Division of EMA) will attend to the *de-energisation / re-energisation PERSONALLY. 3 I understand that: - (a) No work is to be carried out on the service cable until both SPPG officer and myself have signed the SDRE (“Statement for De-energisation and Re-energisation”) after we have safely isolated the service cable at both ends. (b) I am required to be on time on the approved date of de-energisation or re-energisation, failing which the SPPG officer may cancel any appointment made. Signature: Name: Licence No: Notes: Telephone / HP No.: Date: Grade: (a) All requested date and time are subject to SPPG’s approval. (b) This form shall reach SPPG 7 business days before the requested date. (c) For urgent work on Sundays / Public Holidays and after office hours, LEW is required to co-ordinate with SPPG personally. (d) All ADRE charges are to be made prior to the shutdown date and proof of payment are to be submitted to the SPPG site officer of respective section. (e) * Delete whichever not applicable. (f) # To be filled in for contestable customer DN1 (22kV/6.6kV/LV) Tel: 6916 5728 Email: dn1adre@spgroup.com.sg DN2 (22kV/6.6kV/LV) Tel: 6916 5635 Email: dn2adre@spgroup.com.sg DN3 (22kV/6.6kV/LV) Tel: 6916 5398 Email: dn3adre@spgroup.com.sg DN4(22kV/6.6kV/LV) Tel: 6916 5048 Email: dn4adre@spgroup.com.sg DN5 (22kV/6.6kV/LV) Tel: 6916 5717/ 5015 Email: dn5adre@spgroup.com.sg DN6 (22kV/6.6kV/LV) Tel: 6916 7472 Email: dn6adre@spgroup.com.sg RNE (66kV) Tel: 6916 5226 Email: puiyee@spgroup.com.sg RNW (66kV) Tel: 6916 5253 Email: syafikah@spgroup.com.sg CPE (22kV/6.6kV/LV) Tel: 6916 7920 Email: cpe@spgroup.com.sg CPW (22kV/6.6kV/LV) Tel: 6916 5020 Email: cpwest@spgroup.com.sg DP I (22kV/6.6kV) Tel: 6916 6487 Email: bengchoong@spgroup.com.sg DP II (22kV/6.6kV) Tel: 6916 6423 Email: marina@spgroup.com.sg DP III (22kV/6.6kV) Tel: 6916 6968 Email: weiliching@spgroup.com.sg EHVN(230kV&400kV)Tel: 6916 5488 Email: neohuili@spgroup.com.sg NRP ( 22kV/6.6kV/LV)Tel: 6916 7640 Email: simpeiyun@spgroup.com.sg Version - July 2023 SP Powergrid Ltd, 2 Kallang Sector, Singapore 349277, Co. Registration No. 200306959Z FOR OFFICIAL USE Date: To: Number of pages including this sheet: From: Tel: Hp: Tel: Fax: Fax: APPLICATION FOR DE-ENERGISATION/RE-ENERGISATION AT 1 I am pleased to inform you that your application is acceptable to us. The officer-in-charge of the deenergisation/re-energisation on is who can be contacted at . Should you have any difficulty in con tacting our officer, you may call our service hotline at 1800-778-8888. 2 This service is free of charge. The total fee payable is $ /-(inclusive of GST) . Please make payment via internet banking. The reference number is Please include the given reference number in your internet banking transfer. 3 LEWs are reminded to submit duly completed CS1 application form via SP eBusiness Portal and apply turn-on appointment via largeinstall@spgroup.com.sg before carry out switchboard replacement work. Yours Faithfully, SPPA UOB bank details: Bank Name: United Overseas Bank Ltd Bank Account number: 4513029777 Bank Address: 80 Raffles Place, UOB Plaza1, Singapore 048624 Bank code: 7375. Branch Code: 001. Swift Code: UOVBSGSG. For HEAD OF SECTION SP PowerGrid Limited as agent for and on behalf of SP PowerAssets Limited : HOS – FYI SP Services Limited, Attn:Meter_Config - Please attend. Version - July 2023

APPLICATION FOR DE-ENERGISATION / RE-ENERGISATION (ADRE) Licensed Installation No Service No Voltage Name of Installation: Address of Installation: Requested De-energisation Requested Re-energisation Date: Time: Date: Time: Contestable Customer: #Name of Customer: #MSS A/C No: #Name of Retailer Tax Invoice/Receipt will be sent to this email: Name: Address: Tax invoice will not be provided unless requested. To: 1 I, the undersigned LEW for the above installation, wish to apply for a *de-energisation/reenergisation at the time stated above. My work, after the de-energisation, will involve the following: Routine Servicing Others (Please specify): 2 * I / or __________________________ (Name / Licence No of appointee approved by Regulation Division of EMA) will attend to the *de-energisation / re-energisation PERSONALLY. 3 I understand that: - (a) No work is to be carried out on the service cable until both SPPG officer and myself have signed the SDRE (“Statement for De-energisation and Re-energisation”) after we have safely isolated the service cable at both ends. (b) I am required to be on time on the approved date of de-energisation or re-energisation, failing which the SPPG officer may cancel any appointment made. Signature: Name: Licence No: Notes: Telephone / HP No.: Date: Grade: (a) All requested date and time are subject to SPPG’s approval. (b) This form shall reach SPPG 7 business days before the requested date. (c) For urgent work on Sundays / Public Holidays and after office hours, LEW is required to co-ordinate with SPPG personally. (d) All ADRE charges are to be made prior to the shutdown date and proof of payment are to be submitted to the SPPG site officer of respective section. (e) * Delete whichever not applicable. (f) # To be filled in for contestable customer DN1 (22kV/6.6kV/LV) Tel: 6916 5728 Email: dn1adre@spgroup.com.sg DN2 (22kV/6.6kV/LV) Tel: 6916 5635 Email: dn2adre@spgroup.com.sg DN3 (22kV/6.6kV/LV) Tel: 6916 5398 Email: dn3adre@spgroup.com.sg DN4(22kV/6.6kV/LV) Tel: 6916 5048 Email: dn4adre@spgroup.com.sg DN5 (22kV/6.6kV/LV) Tel: 6916 5717/ 5015 Email: dn5adre@spgroup.com.sg DN6 (22kV/6.6kV/LV) Tel: 6916 7472 Email: dn6adre@spgroup.com.sg RNE (66kV) Tel: 6916 5226 Email: puiyee@spgroup.com.sg RNW (66kV) Tel: 6916 5253 Email: syafikah@spgroup.com.sg CPE (22kV/6.6kV/LV) Tel: 6916 7920 Email: cpe@spgroup.com.sg CPW (22kV/6.6kV/LV) Tel: 6916 5020 Email: cpwest@spgroup.com.sg DP I (22kV/6.6kV) Tel: 6916 6487 Email: bengchoong@spgroup.com.sg DP II (22kV/6.6kV) Tel: 6916 6423 Email: marina@spgroup.com.sg DP III (22kV/6.6kV) Tel: 6916 6968 Email: weiliching@spgroup.com.sg EHVN(230kV&400kV)Tel: 6916 5488 Email: neohuili@spgroup.com.sg NRP ( 22kV/6.6kV/LV)Tel: 6916 7640 Email: simpeiyun@spgroup.com.sg Version - July 2023 SP Powergrid Ltd, 2 Kallang Sector, Singapore 349277, Co. Registration No. 200306959Z FOR OFFICIAL USE Date: To: Number of pages including this sheet: From: Tel: Hp: Tel: Fax: Fax: APPLICATION FOR DE-ENERGISATION/RE-ENERGISATION AT 1 I am pleased to inform you that your application is acceptable to us. The officer-in-charge of the deenergisation/re-energisation on is who can be contacted at . Should you have any difficulty in con tacting our officer, you may call our service hotline at 1800-778-8888. 2 This service is free of charge. The total fee payable is $ /-(inclusive of GST) . Please make payment via internet banking. The reference number is Please include the given reference number in your internet banking transfer. 3 LEWs are reminded to submit duly completed CS1 application form via SP eBusiness Portal and apply turn-on appointment via largeinstall@spgroup.com.sg before carry out switchboard replacement work. Yours Faithfully, SPPA UOB bank details: Bank Name: United Overseas Bank Ltd Bank Account number: 4513029777 Bank Address: 80 Raffles Place, UOB Plaza1, Singapore 048624 Bank code: 7375. Branch Code: 001. Swift Code: UOVBSGSG. For HEAD OF SECTION SP PowerGrid Limited as agent for and on behalf of SP PowerAssets Limited : HOS – FYI SP Services Limited, Attn:Meter_Config - Please attend. Version - July 2023

APPLICATION FOR DE-ENERGISATION / RE-ENERGISATION (ADRE) Licensed Installation No Service No Voltage Name of Installation: Address of Installation: Requested De-energisation Requested Re-energisation Date: Time: Date: Time: Contestable Customer: #Name of Customer: #MSS A/C No: #Name of Retailer Tax Invoice/Receipt will be sent to this email: Name: Address: Tax invoice will not be provided unless requested. To: 1 I, the undersigned LEW for the above installation, wish to apply for a *de-energisation/reenergisation at the time stated above. My work, after the de-energisation, will involve the following: Routine Servicing Others (Please specify): 2 * I / or __________________________ (Name / Licence No of appointee approved by Regulation Division of EMA) will attend to the *de-energisation / re-energisation PERSONALLY. 3 I understand that: - (a) No work is to be carried out on the service cable until both SPPG officer and myself have signed the SDRE (“Statement for De-energisation and Re-energisation”) after we have safely isolated the service cable at both ends. (b) I am required to be on time on the approved date of de-energisation or re-energisation, failing which the SPPG officer may cancel any appointment made. Signature: Name: Licence No: Notes: Telephone / HP No.: Date: Grade: (a) All requested date and time are subject to SPPG’s approval. (b) This form shall reach SPPG 7 business days before the requested date. (c) For urgent work on Sundays / Public Holidays and after office hours, LEW is required to co-ordinate with SPPG personally. (d) All ADRE charges are to be made prior to the shutdown date and proof of payment are to be submitted to the SPPG site officer of respective section. (e) * Delete whichever not applicable. (f) # To be filled in for contestable customer DN1 (22kV/6.6kV/LV) Tel: 6916 5728 Email: dn1adre@spgroup.com.sg DN2 (22kV/6.6kV/LV) Tel: 6916 5635 Email: dn2adre@spgroup.com.sg DN3 (22kV/6.6kV/LV) Tel: 6916 5398 Email: dn3adre@spgroup.com.sg DN4(22kV/6.6kV/LV) Tel: 6916 5048 Email: dn4adre@spgroup.com.sg DN5 (22kV/6.6kV/LV) Tel: 6916 5717/ 5015 Email: dn5adre@spgroup.com.sg DN6 (22kV/6.6kV/LV) Tel: 6916 7472 Email: dn6adre@spgroup.com.sg RNE (66kV) Tel: 6916 5226 Email: puiyee@spgroup.com.sg RNW (66kV) Tel: 6916 5253 Email: syafikah@spgroup.com.sg CPE (22kV/6.6kV/LV) Tel: 6916 7920 Email: cpe@spgroup.com.sg CPW (22kV/6.6kV/LV) Tel: 6916 5020 Email: cpwest@spgroup.com.sg DP I (22kV/6.6kV) Tel: 6916 6487 Email: bengchoong@spgroup.com.sg DP II (22kV/6.6kV) Tel: 6916 6423 Email: marina@spgroup.com.sg DP III (22kV/6.6kV) Tel: 6916 6968 Email: weiliching@spgroup.com.sg EHVN(230kV&400kV)Tel: 6916 5488 Email: neohuili@spgroup.com.sg NRP ( 22kV/6.6kV/LV)Tel: 6916 7640 Email: simpeiyun@spgroup.com.sg Version - July 2023 SP Powergrid Ltd, 2 Kallang Sector, Singapore 349277, Co. Registration No. 200306959Z FOR OFFICIAL USE Date: To: Number of pages including this sheet: From: Tel: Hp: Tel: Fax: Fax: APPLICATION FOR DE-ENERGISATION/RE-ENERGISATION AT 1 I am pleased to inform you that your application is acceptable to us. The officer-in-charge of the deenergisation/re-energisation on is who can be contacted at . Should you have any difficulty in con tacting our officer, you may call our service hotline at 1800-778-8888. 2 This service is free of charge. The total fee payable is $ /-(inclusive of GST) . Please make payment via internet banking. The reference number is Please include the given reference number in your internet banking transfer. 3 LEWs are reminded to submit duly completed CS1 application form via SP eBusiness Portal and apply turn-on appointment via largeinstall@spgroup.com.sg before carry out switchboard replacement work. Yours Faithfully, SPPA UOB bank details: Bank Name: United Overseas Bank Ltd Bank Account number: 4513029777 Bank Address: 80 Raffles Place, UOB Plaza1, Singapore 048624 Bank code: 7375. Branch Code: 001. Swift Code: UOVBSGSG. For HEAD OF SECTION SP PowerGrid Limited as agent for and on behalf of SP PowerAssets Limited : HOS – FYI SP Services Limited, Attn:Meter_Config - Please attend. Version - July 2023

[●insert name of contractor●] Date: [●] [●insert address of contractor●] Co. Registration No.: [●] Your Ref: [●] Our Ref: [●] Dear Sir REQUIREMENTS FOR EARTHWORKS AT [●insert location●] (Site Meeting Date: [●]) 1. We refer to your Notice for Commencement of Earthworks (“NCE”) at the above-mentioned location ("Worksite") dated [●] and note that you will commence earthworks (as defined in Section 2 of the Gas Act (Cap. 116A) (the “Act”)) ("Earthworks") from [●]to [●]. 2. Pursuant to Section 32(3)(a) of the Act, you are required to comply with the following requirements when carrying out the Earthworks: 2.1. Trial Holes 2.1.1. As the gas plan obtained from SP PowerGrid Limited (“SPPG”) (which shows the necessary information on the location of the gas plant (as defined in Section 2 of the Act) ("Gas Plant") and gas pipes (conveying gas in a gas pipeline network as defined in Section 2 of the Act) ("Gas Pipes")) ("SPPG Gas Plans") only indicate the approximate location of Gas Pipes, you shall dig an adequate number of appropriate trial holes by manual means to determine the exact location of medium pressure (“MP”) Gas Pipes and low pressure (“LP”) Gas Pipes prior to the carrying out of any Earthworks. 2.1.2. When working in the vicinity of a MP Gas Pipe or a LP Gas Pipe you shall only use powered mechanical equipment for the initial breaking of the surface layer of hardcore/premix. You shall not use powered mechanical equipment below the surface layer of hard-core/premix and shall only use manual excavation with hand tools. 2.1.3. You shall contact Distribution Pipelines Operations and Maintenance section, SPPG (“DPOM”) if you are unable to locate the MP Gas Pipe and/or the LP Gas Pipe by digging the trial holes. 2.1.4. You shall not dig any trial holes in the vicinity of gas transmission pipeline (as defined in Section 2 of the Act) (“GTP”) without the written consent from Transmission Pipelines Operations and Maintenance section, SPPG (“TPOM”). You shall comply with any additional requirements that may be imposed by SPPG. Page 1 of 10 2.1.5. After the trial holes have been dug, you shall ensure that photographs of the trial holes are taken showing the dimensions of trial holes and their location. You shall make these photographs available to SPPG upon request. 2.2. Marking of Gas Pipes, Engagement of Surveyor and Purchase of Surveyed Drawings 2.2.1. Prior to the carrying out of any Earthworks when working in the vicinity of a GTP, you are required to schedule a meeting with TPOM officers to present the details of the Earthworks to be carried out and to purchase the as-surveyed drawing from the Mapping & Earthworks Administration section, SPPG (“MEA”). 2.2.2. After purchasing the as-surveyed drawing, you shall engage a registered land surveyor to peg out the Gas Pipe positions for GTP and provide adequate and prominent markings to show the Gas Pipe positions. You shall ensure that all Gas Pipe markings are durable and prominent and are not disturbed, removed or tampered with. You shall also ensure that the Gas Pipe markings are reapplied from time to time to ensure that they remain conspicuous. 2.3. Risk Management (For MP & GTP) 2.3.1. You shall assess the impact of carrying out the intended Earthworks on any Gas Plant or Gas Pipe and prepare a report detailing such assessment. 2.3.2. If there are changes to the schedule for the carrying out of the Earthworks or changes in Earthworks work methods, you shall study the implications, review the earlier assessment that had been carried out and promptly notify SPPG in writing if there are any changes to the earlier assessment. 2.3.3. The report of such assessment shall be made available to SPPG on request. Such report shall also be made known to all personnel of all working levels in the team handling the project in which the Earthworks are or are to be carried out ("Project"), including sub-contractors and any third party who are involved in any way with any part of the intended Earthworks. 2.4. Worksite Management 2.4.1. You shall provide a full-time Registered Earthworks Supervisor (“RES”) to monitor the site operations for the entire duration of any Earthworks. You shall ensure that the RES is familiar with these requirements. 2.4.2. You shall ensure that daily site briefings with site workers are conducted (in languages that are understood by all workers) to remind them about the location of the Gas Pipes and the measures to be taken to prevent damage to the Gas Pipes. You Page 2 of 10 shall keep records of such daily briefings (which shall include but are not limited to date and time, venue and person conducting the briefings, contents of briefings and the list of site workers who have attended such briefings). You shall also disallow any site worker who has not attended such briefings from being involved with any part of the intended Earthworks. New staff must be briefed before they start work. 2.4.3. You shall inform Earthworks Surveillance & Patrolling section, SPPG (“ESP”) officers of the identity of the site management / Registered Excavator Operator (“REO”), the proposed methods of carrying out of the Earthworks and/or location of the proposed Earthworks. You shall also inform the ESP officers if there are any changes to the above. 2.4.4. You shall ensure that information on the presence of Gas Pipes in the vicinity of the Worksite and all mitigating measures that can be taken to prevent damage to such Gas Pipes, have been communicated and adhered to by all personnel of all working levels in the Project team, including sub-contractors and any third party who are in any way involved with any part of the intended Earthworks. 2.4.5. SPPG may, from time to time and at its sole discretion, deploy its officers to the Worksite to inspect and monitor the status of your works. Notwithstanding the deployment of SPPG’s officers at the worksite, you shall continue to be responsible for discharging your obligations under this Letter of Requirements (“LRe”) and for the performance of your works. SPPG shall not assume any liability for any noncompliance by you of any such obligation or non-performance of your works. 2.5. Seek Consultation with SPPG: Gas Operations (DPOM and TPOM sections) 2.5.1. You shall contact and consult TPOM and/or DPOM section(s) when the proposed Earthworks are within 5 metres of any GTP and/or 3 metres of any MP Gas Pipes respectively. You shall only carry out any Earthworks within the vicinity of Gas Pipes after seeking advice and obtaining approval from SPPG. 2.5.2. You shall contact DPOM or our 24-hour Customer Service Centre if you find any live or abandoned Gas Pipes in the course of carrying out any Earthworks at the Worksite which have not been shown in the SPPG Gas Plan. 2.5.3. You shall also contact and consult with SPPG in the following circumstances: 2.5.3.1. If it is reasonable to expect that the Earthworks could cause ground vibrations or ground movements; and/or Page 3 of 10 2.5.3.2. If there is a need for Earthworks to be carried out below Gas Pipe slabs. 2.6. Protection of Gas Pipe and Gas Pipe Diversion 2.6.1. You shall take all steps to ascertain the presence of any Gas Pipe within the boundary and/or the vicinity of the Worksite prior to the carrying out of any Earthworks. You shall take all necessary measures and due care to prevent damage to the Gas Pipes. 2.6.2. You shall relocate your intended Earthworks away from any gas pipeline or submit an official request to SPPG to divert out of the Worksite any Gas Pipe that will be affected by the intended Earthworks and bear any and all costs incurred from such diversion. 2.6.3. If the proposed Earthworks involve overcrossing, undercrossing, exposing of, or diversion of Gas Pipes, you shall, prior to the carrying out of any Earthworks: 2.6.3.1. Contact and consult SPPG; 2.6.3.2. Provide SPPG with a detailed work method statement and proposed measures to protect the Gas Pipes; 2.6.3.3. Assess the risk of damage to the Gas Pipes and submit the report of such assessment to SPPG; and 2.6.3.4. Comply with any further and additional requirements that may be imposed by SPPG. 2.6.4. You shall not construct any structure (temporary, permanent, or otherwise) over any Gas Pipe. 2.6.5. You shall not place any heavy equipment or stock pile above any Gas Pipe. 2.6.6. You shall not allow any heavy machinery or vehicular movement above any Gas Pipe. 2.6.7. You shall backfill with quarry dust during reinstatement and do not dump any debris / concrete trash / sharp objects or place any heavy object on top of the Gas Pipe corridor. 2.6.8. You shall ensure proper and adequate shoring and shuttering to prevent soil movement and/or soil subsidence which may affect any Gas Pipe. 2.6.9. You shall carefully select positions for the sinking and driving of earth rod, sheet piling, bore piling, diaphragm walling, installing of reinforced concrete/steel piles by Page 4 of 10 percussion or jack-in method, bore piling casing, installing of ground anchors, pressure grouting, installing of tubes, installing of poles, hand augering, pipe jacking, shoring, soil investigating, bore drilling and horizontal directional drilling, in order to avoid damage to any Gas Pipes. You shall do this by, amongst other things: 2.6.9.1. Referring to the SPPG Gas Plan and digging appropriate trial holes by manual means, to confirm the presence or absence of any Gas Pipe prior to the carrying out of any Earthworks. For trial hole to be dug in the vicinity of GTP, you shall obtain written consent from TPOM. 2.6.9.2. For pipe jacking and horizontal directional drilling, you shall consider additional factors such as loading from the construction plants, ground conditions, bore diameter, possible deviation of the drilling. You shall ensure that there is a minimum clearance of 2m between the path of drilling/boring device and any Gas Pipe that is in the vicinity of the Earthworks. 2.6.10. You shall provide adequate protection to unexposed or reinstated Gas Pipes that are within the work area when carrying out of any Earthworks. 2.6.11. You shall ensure that all surface boxes are accessible at all times and are not covered by tarmac, earth, landscape, equipment, stock pile or any other material. 2.6.12. You shall ensure that no static loads (i.e. loads that do not change in magnitude or position with time) are placed above the surface boxes. 2.6.13. You shall exercise due care and diligence when removing any rock, boulder, wood, metal rod, sharp object or other obstacles which are in the vicinity of Gas Pipes. 2.6.14. You shall ensure that gas free tests are carried out by a competent person along the Gas Pipe route at regular intervals throughout the duration of the Project. You shall not carry out any processes that may be a source of ignition in the vicinity of any Gas Pipes. You shall also take all other necessary mitigating measures to prevent ignition of escaped gas, if any. 2.6.15. You shall ensure that a clearance of at least 5 metres is maintained between the external wall of LP Gas Pipe and any piles and/or diaphragm wall and a clearance of at least 0.3 metres is maintained between the external wall of LP Gas Pipe and other services when working in the vicinity of LP Gas Pipe. You shall also ensure that no services are laid directly on top and parallel to any existing Gas Pipes. 2.6.16. You shall not expose, suspend and/or otherwise interfere with any Gas Pipes, without the written consent of SPPG. Page 5 of 10 2.6.17. You shall stop all Earthworks and call SPPG for advice whenever in doubt. 2.6.18. You shall stop work immediately and report to the 24-hour Customer Service Centre upon any damage or suspected damage to any Gas Pipe (including surface damage without gas escaping) or the discovery of any gas leak. You and/or your workers shall not attempt to repair or modify damaged Gas Pipes. 2.6.19. Damaging a Gas Plant or a Gas Pipe(s) may cause a delay in the completion of the Project as SPPG will need time to investigate and carry out repair work as necessary. Any repair costs may have to be borne by you. 2.6.20. SPPG shall be entitled to ask you to stop work with immediate effect in the event of non-compliance to this LRe. SPPG shall not be liable to you in any way for any losses, claims or damages arising from or in connection with such stop work requests. 2.6.21. You shall comply with any requirements as reasonably prescribed by SPPG in SPPG’s review and endorsement of the relevant method statement and any other documents submitted by you in relation thereto for the Earthworks. 2.7. NCE Submission by Sub-Contractor(s), NCE Extension and Site Meeting 2.7.1. You and/or your representatives shall attend meetings with SPPG officers as and when required. 2.7.2. When working in the vicinity of a GTP or MP Gas Pipe, you shall carry out a site visit jointly with SPPG officers before carrying out any Earthworks specified under the submitted NCE. 2.7.3. In the event that you engage a sub-contractor to carry out any Earthworks within the vicinity of any Gas Pipes, you shall ensure that such sub-contractor submits the appropriate NCE prior to the carrying out of any Earthworks in the vicinity of any Gas Pipes. 2.7.4. If, at any stage of your Project, there is a likelihood that the Earthworks may continue beyond the anticipated completion date and/or beyond the work boundary as declared in the NCE which you have submitted to SPPG, you shall notify SPPG in writing of the new date of completion and/or the new work boundary (as applicable) by submitting a new NCE. 2.7.5. You shall obtain a new SPPG Gas Plan from SPPG prior to submitting the new NCE. Prior to carrying out any Earthworks, you shall consult SPPG to ascertain if there are Page 6 of 10 changes to the gas plans that you possess. In the event there are changes to the gas plans, you shall purchase fresh gas plans from SPPG. 2.8. Powered Mechanical Excavation 2.8.1. You shall engage only a REO to operate a powered mechanical excavator. 2.8.2. You shall ensure that powered mechanical excavation is only used, under the close standing supervision of a full time RES, for the surface layer of hard-core/premix when working near or above any Gas Pipe. 2.8.3. You shall not use a powered mechanical excavator, whether for mechanical excavation or otherwise (irrespective of soil condition), below the surface layer of hard-core/premix when working near or above any Gas Pipe. You shall only use manual excavation with hand tools below the surface layer of hard-core/premix. 2.8.4. You shall not excavate deeper than the PVC warning tape or the top of any Gas Pipe if there is no PVC warning tape. You shall immediately cease all further Earthworks and consult the DPOM for advice on working with the Gas Pipes when exposed Gas Pipes are encountered in the course of carrying out any Earthworks. 2.9. Pressure Grouting Works 2.9.1. You shall ascertain the alignment of Gas Pipes within the grouting influence zone prior to the carrying out of any Earthworks. 2.9.2. You shall use the necessary ground instrumentations to monitor the effect of the grouting works and ensure that adequate protective measures are provided to protect any Gas Pipes within the grouting influence zone. 2.10. Permit-to-Work (“PTW”) and Records 2.10.1. You shall implement a PTW system to monitor and ensure that all Earthworks are properly tracked and controlled if such Earthworks are to be carried out in the vicinity of GTP and MP Gas Pipes. Under the PTW system, such Earthworks shall be approved by the manager of the Project or his authorised deputy. You shall periodically audit the PTW system for its effectiveness. 2.10.2. You shall display prominently and make available the most up to date NCE, SPPG Gas Plans and these requirements at the Worksite where the proposed Earthworks are to be carried out. Page 7 of 10 2.10.3. You shall keep progressive records (Photographs / Movement Chart) of the Earthworks that have been carried out including, but not limited to, work schedules and location of trial holes. 3. Notes: 3.1. These requirements are applicable to all persons who carry out any Earthworks and strict compliance is required, unless otherwise permitted in writing by SPPG. Please consult the relevant SPPG section, if necessary. 3.2. The approximate locations of the Gas Pipes are shown in the SPPG Gas Plan. The respective operating pressure regime of the Gas Pipes is indicated against the Gas Pipelines as shown in the SPPG Gas Plan. The default pressure regime (when there is no indication of pressure regime) is low pressure. Other LP Gas Pipes are indicated as “LPA” and “LPB” in the SPPG Gas Plan. 3.3. In the low pressure distribution network, there are valves, syphons and standpipes which are indicated as “V”, “SY” and “SP” respectively. 3.4. You shall take note of the presence of standpipes and/or valve stems that are encased in a PVC pipe and accessible from surface boxes installed at ground level and not damage such fittings or cover. 3.5. The requirements stated above are not exhaustive. Additional requirements may be issued from time to time by SPPG. These additional requirements, together with the requirements in this letter, shall form the full list of requirements that must be complied with at all times. You are advised to carry out all necessary assessments and take all necessary precautions to prevent damage to any existing Gas Plant and/or Gas Pipe. 3.6. Pursuant to Section 32(3)(a) of the Act, it shall be the duty of the person who commences or carries out, or causes or permits the commencement or carrying out of, any Earthworks to comply with the reasonable requirements of SPPG for the prevention of damage to a Gas Plant or Gas Pipe. Pursuant to Section 32(7) of the Act, any person who contravenes Section 32(3)(a) shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $100,000 or to imprisonment for a term not exceeding 5 years or both. Further, Section 32A(1) of the Act provides that any person who, removes, destroys or damages any Gas Plant or Gas Pipe which is part of a Gas Pipeline Network owned by, or under the management or control of, SPPG, shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $1 million or to imprisonment for a term not exceeding 5 years or to both. 3.7. Damaging a Gas Plant or a Gas Pipe may also cause fatalities or severe injuries to personnel as well as damage to property. Page 8 of 10 3.8. Should you require any further clarification, please contact Follow up officer at [●] and/or the respective sections of SPPG as listed in the table below: SPPG Section Telephone Email TPOM 6916 6136/ 6916 6124 gasenquiry@spgroup.com.sg DPOM 6916 5947/ 6916 5908 gasenquiry@spgroup.com.sg ESP 6916 5119 espsection@spgroup.com.sg MEA 6916 5021/ 6916 5022 mea@spgroup.com.sg 24-hour Customer Service Centre 1800 752 1800 - Yours faithfully, [●] for HEAD OF SECTION EARTHWORKS SURVEILLANCE & PATROLLING SECTION As agent for and on behalf of POWERGAS LTD. To be acknowledged by the contractor who is commencing or carrying out or causing or permitting the commencing or carrying out of any Earthworks Page 9 of 10 Acknowledgement by Contractor: I hereby acknowledge that I am aware of the requirements stated in this letter dated __________________ with NCE no.: _____________________ and I will comply and ensure compliance with the requirements. Name : __________________________________ NRIC/PP No. : _________________________ Company : _____________________________________ ____________________________________ Designation : __________________________________________________________________________ Signature : __________________________________ Date: ________________________________ Page 10 of 10

[●insert name of contractor●] Date: [●] [●insert address of contractor●] Co. Registration No.: [●] Your Ref: [●] Our Ref: [●] Dear Sir REQUIREMENTS FOR EARTHWORKS AT [●insert location●] 1. We refer to your Notice for Commencement of Earthworks (“NCE”) at the above-mentioned location ("Worksite") dated [●] and note that you will commence earthworks (as defined in Section 2 of the Gas Act (Cap. 116A) (the “Act”)) ("Earthworks") from [●]to [●]. 2. Pursuant to Section 32(3)(a) of the Act, you are required to comply with the following requirements when carrying out the Earthworks: 2.1. Trial Holes 2.1.1. As the gas plan obtained from SP PowerGrid Limited (“SPPG”) (which shows the necessary information on the location of the gas plant (as defined in Section 2 of the Act) ("Gas Plant") and gas pipes (conveying gas in a gas pipeline network as defined in Section 2 of the Act) ("Gas Pipes")) ("SPPG Gas Plans") only indicate the approximate location of Gas Pipes, you shall dig an adequate number of appropriate trial holes by manual means to determine the exact location of medium pressure (“MP”) Gas Pipes and low pressure (“LP”) Gas Pipes prior to the carrying out of any Earthworks. 2.1.2. When working in the vicinity of a MP Gas Pipe or a LP Gas Pipe you shall only use powered mechanical equipment for the initial breaking of the surface layer of hardcore/premix. You shall not use powered mechanical equipment below the surface layer of hard-core/premix and shall only use manual excavation with hand tools. 2.1.3. You shall contact Distribution Pipelines Operations and Maintenance section, SPPG (“DPOM”) if you are unable to locate the MP Gas Pipe and/or the LP Gas Pipe by digging the trial holes. 2.1.4. You shall not dig any trial holes in the vicinity of gas transmission pipeline (as defined in Section 2 of the Act) (“GTP”) without the written consent from Transmission Pipelines Operations and Maintenance section, SPPG (“TPOM”). You shall comply with any additional requirements that may be imposed by SPPG. Page 1 of 9 2.1.5. After the trial holes have been dug, you shall ensure that photographs of the trial holes are taken showing the dimensions of trial holes and their location. You shall make these photographs available to SPPG upon request. 2.2. Marking of Gas Pipes, Engagement of Surveyor and Purchase of Surveyed Drawings 2.2.1. Prior to the carrying out of any Earthworks when working in the vicinity of a GTP, you are required to schedule a meeting with TPOM officers to present the details of the Earthworks to be carried out and to purchase the as-surveyed drawing from the Mapping & Earthworks Administration section, SPPG (“MEA”). 2.2.2. After purchasing the as-surveyed drawing, you shall engage a registered land surveyor to peg out the Gas Pipe positions for GTP and provide adequate and prominent markings to show the Gas Pipe positions. You shall ensure that all Gas Pipe markings are durable and prominent and are not disturbed, removed or tampered with. You shall also ensure that the Gas Pipe markings are reapplied from time to time to ensure that they remain conspicuous. 2.3. Risk Management (For MP & GTP) 2.3.1. You shall assess the impact of carrying out the intended Earthworks on any Gas Plant or Gas Pipe and prepare a report detailing such assessment. 2.3.2. If there are changes to the schedule for the carrying out of the Earthworks or changes in Earthworks work methods, you shall study the implications, review the earlier assessment that had been carried out and promptly notify SPPG in writing if there are any changes to the earlier assessment. 2.3.3. The report of such assessment shall be made available to SPPG on request. Such report shall also be made known to all personnel of all working levels in the team handling the project in which the Earthworks are or are to be carried out ("Project"), including sub-contractors and any third party who are involved in any way with any part of the intended Earthworks. 2.4. Worksite Management 2.4.1. You shall provide a full-time site supervisor to monitor the site operations for the entire duration of any Earthworks. You shall ensure that the site supervisor is familiar with these requirements. 2.4.2. You shall ensure that daily site briefings with site workers are conducted (in languages that are understood by all workers) to remind them about the location of the Gas Pipes and the measures to be taken to prevent damage to the Gas Pipes. You Page 2 of 9 shall keep records of such daily briefings (which shall include but are not limited to date and time, venue and person conducting the briefings, contents of briefings and the list of site workers who have attended such briefings). You shall also disallow any site worker who has not attended such briefings from being involved with any part of the intended Earthworks. New staff must be briefed before they start work. 2.4.3. You shall inform Earthworks Surveillance & Patrolling section, SPPG (“ESP”) officers of the identity of the site management / Registered Excavator Operator (“REO”), the proposed methods of carrying out of the Earthworks and/or location of the proposed Earthworks. You shall also inform the ESP officers if there are any changes to the above. 2.4.4. You shall ensure that information on the presence of Gas Pipes in the vicinity of the Worksite and all mitigating measures that can be taken to prevent damage to such Gas Pipes, have been communicated and adhered to by all personnel of all working levels in the Project team, including sub-contractors and any third party who are in any way involved with any part of the intended Earthworks. 2.4.5. SPPG may, from time to time and at its sole discretion, deploy its officers to the Worksite to inspect and monitor the status of your works. Notwithstanding the deployment of SPPG’s officers at the worksite, you shall continue to be responsible for discharging your obligations under this Letter of Requirements (“LRe”) and for the performance of your works. SPPG shall not assume any liability for any noncompliance by you of any such obligation or non-performance of your works. 2.5. Seek Consultation with SPPG: Gas Operations (DPOM and TPOM sections) 2.5.1. You shall contact and consult TPOM and/or DPOM section(s) when the proposed Earthworks are within 5 metres of any GTP and/or 3 metres of any MP Gas Pipes respectively. You shall only carry out any Earthworks within the vicinity of Gas Pipes after seeking advice and obtaining approval from SPPG. 2.5.2. You shall contact DPOM or our 24-hour Customer Service Centre if you find any live or abandoned Gas Pipes in the course of carrying out any Earthworks at the Worksite which have not been shown in the SPPG Gas Plan. 2.5.3. You shall also contact and consult with SPPG in the following circumstances: 2.5.3.1. If it is reasonable to expect that the Earthworks could cause ground vibrations or ground movements; and/or Page 3 of 9 2.5.3.2. If there is a need for Earthworks to be carried out below Gas Pipe slabs. 2.6. Protection of Gas Pipe and Gas Pipe Diversion 2.6.1. You shall take all steps to ascertain the presence of any Gas Pipe within the boundary and/or the vicinity of the Worksite prior to the carrying out of any Earthworks. You shall take all necessary measures and due care to prevent damage to the Gas Pipes. 2.6.2. You shall relocate your intended Earthworks away from any gas pipeline or submit an official request to SPPG to divert out of the Worksite any Gas Pipe that will be affected by the intended Earthworks and bear any and all costs incurred from such diversion. 2.6.3. If the proposed Earthworks involve overcrossing, undercrossing, exposing of, or diversion of Gas Pipes, you shall, prior to the carrying out of any Earthworks: 2.6.3.1. Contact and consult SPPG; 2.6.3.2. Provide SPPG with a detailed work method statement and proposed measures to protect the Gas Pipes; 2.6.3.3. Assess the risk of damage to the Gas Pipes and submit the report of such assessment to SPPG; and 2.6.3.4. Comply with any further and additional requirements that may be imposed by SPPG. 2.6.4. You shall not construct any structure (temporary, permanent, or otherwise) over any Gas Pipe. 2.6.5. You shall not place any heavy equipment or stock pile above any Gas Pipe. 2.6.6. You shall not allow any heavy machinery or vehicular movement above any Gas Pipe. 2.6.7. You shall backfill with quarry dust during reinstatement and do not dump any debris / concrete trash / sharp objects or place any heavy object on top of the Gas Pipe corridor. 2.6.8. You shall ensure proper and adequate shoring and shuttering to prevent soil movement and/or soil subsidence which may affect any Gas Pipe. 2.6.9. You shall carefully select positions for the sinking and driving of earth rod, sheet piling, bore piling, diaphragm walling, installing of reinforced concrete/steel piles by Page 4 of 9 percussion or jack-in method, bore piling casing, installing of ground anchors, pressure grouting, installing of tubes, installing of poles, hand augering, pipe jacking, shoring, soil investigating, bore drilling and horizontal directional drilling, in order to avoid damage to any Gas Pipes. You shall do this by, amongst other things: 2.6.9.1. Referring to the SPPG Gas Plan and digging appropriate trial holes by manual means, to confirm the presence or absence of any Gas Pipe prior to the carrying out of any Earthworks. For trial hole to be dug in the vicinity of GTP, you shall obtain written consent from TPOM. 2.6.9.2. For pipe jacking and horizontal directional drilling, you shall consider additional factors such as loading from the construction plants, ground conditions, bore diameter, possible deviation of the drilling. You shall ensure that there is a minimum clearance of 2m between the path of drilling/boring device and any Gas Pipe that is in the vicinity of the Earthworks. 2.6.10. You shall provide adequate protection to unexposed or reinstated Gas Pipes that are within the work area when carrying out of any Earthworks. 2.6.11. You shall ensure that all surface boxes are accessible at all times and are not covered by tarmac, earth, landscape, equipment, stock pile or any other material. 2.6.12. You shall ensure that no static loads (i.e. loads that do not change in magnitude or position with time) are placed above the surface boxes. 2.6.13. You shall exercise due care and diligence when removing any rock, boulder, wood, metal rod, sharp object or other obstacles which are in the vicinity of Gas Pipes. 2.6.14. You shall ensure that gas free tests are carried out by a competent person along the Gas Pipe route at regular intervals throughout the duration of the Project. You shall not carry out any processes that may be a source of ignition in the vicinity of any Gas Pipes. You shall also take all other necessary mitigating measures to prevent ignition of escaped gas, if any. 2.6.15. You shall ensure that a clearance of at least 5 metres is maintained between the external wall of LP Gas Pipe and any piles and/or diaphragm wall and a clearance of at least 0.3 metres is maintained between the external wall of LP Gas Pipe and other services when working in the vicinity of LP Gas Pipe. You shall also ensure that no services are laid directly on top and parallel to any existing Gas Pipes. 2.6.16. You shall not expose, suspend and/or otherwise interfere with any Gas Pipes, without the written consent of SPPG. Page 5 of 9 2.6.17. You shall stop all Earthworks and call SPPG for advice whenever in doubt. 2.6.18. You shall stop work immediately and report to the 24-hour Customer Service Centre upon any damage or suspected damage to any Gas Pipe (including surface damage without gas escaping) or the discovery of any gas leak. You and/or your workers shall not attempt to repair or modify damaged Gas Pipes. 2.6.19. Damaging a Gas Plant or a Gas Pipe(s) may cause a delay in the completion of the Project as SPPG will need time to investigate and carry out repair work as necessary. Any repair costs may have to be borne by you. 2.6.20. SPPG shall be entitled to ask you to stop work with immediate effect in the event of non-compliance to this LRe. SPPG shall not be liable to you in any way for any losses, claims or damages arising from or in connection with such stop work requests. 2.6.21. You shall comply with any requirements as reasonably prescribed by SPPG in SPPG’s review and endorsement of the relevant method statement and any other documents submitted by you in relation thereto for the Earthworks. 2.7. NCE Submission by Sub-Contractor(s), NCE Extension and Site Meeting 2.7.1. You and/or your representatives shall attend meetings with SPPG officers as and when required. 2.7.2. When working in the vicinity of a GTP or MP Gas Pipe, you shall carry out a site visit jointly with SPPG officers before carrying out any Earthworks specified under the submitted NCE. 2.7.3. In the event that you engage a sub-contractor to carry out any Earthworks within the vicinity of any Gas Pipes, you shall ensure that such sub-contractor submits the appropriate NCE prior to the carrying out of any Earthworks in the vicinity of any Gas Pipes. 2.7.4. If, at any stage of your Project, there is a likelihood that the Earthworks may continue beyond the anticipated completion date and/or beyond the work boundary as declared in the NCE which you have submitted to SPPG, you shall notify SPPG in writing of the new date of completion and/or the new work boundary (as applicable) by submitting a new NCE. 2.7.5. You shall obtain a new SPPG Gas Plan from SPPG prior to submitting the new NCE. Prior to carrying out any Earthworks, you shall consult SPPG to ascertain if there are Page 6 of 9 changes to the gas plans that you possess. In the event there are changes to the gas plans, you shall purchase fresh gas plans from SPPG. 2.8. Powered Mechanical Excavation 2.8.1. You shall engage only a REO to operate a powered mechanical excavator. 2.8.2. You shall ensure that powered mechanical excavation is only used, under the close standing supervision of a full time site supervisor, for the surface layer of hardcore/premix when working near or above any Gas Pipe. 2.8.3. You shall not use a powered mechanical excavator, whether for mechanical excavation or otherwise (irrespective of soil condition), below the surface layer of hard-core/premix when working near or above any Gas Pipe. You shall only use manual excavation with hand tools below the surface layer of hard-core/premix. 2.8.4. You shall not excavate deeper than the PVC warning tape or the top of any Gas Pipe if there is no PVC warning tape. You shall immediately cease all further Earthworks and consult the DPOM for advice on working with the Gas Pipes when exposed Gas Pipes are encountered in the course of carrying out any Earthworks. 2.9. Pressure Grouting Works 2.9.1. You shall ascertain the alignment of Gas Pipes within the grouting influence zone prior to the carrying out of any Earthworks. 2.9.2. You shall use the necessary ground instrumentations to monitor the effect of the grouting works and ensure that adequate protective measures are provided to protect any Gas Pipes within the grouting influence zone. 2.10. Permit-to-Work (“PTW”) and Records 2.10.1. You shall implement a PTW system to monitor and ensure that all Earthworks are properly tracked and controlled if such Earthworks are to be carried out in the vicinity of GTP and MP Gas Pipes. Under the PTW system, such Earthworks shall be approved by the manager of the Project or his authorised deputy. You shall periodically audit the PTW system for its effectiveness. 2.10.2. You shall display prominently and make available the most up to date NCE, SPPG Gas Plans and these requirements at the Worksite where the proposed Earthworks are to be carried out. Page 7 of 9 2.10.3. You shall keep progressive records (Photographs / Movement Chart) of the Earthworks that have been carried out including, but not limited to, work schedules and location of trial holes. 3. Notes: 3.1. These requirements are applicable to all persons who carry out any Earthworks and strict compliance is required, unless otherwise permitted in writing by SPPG. Please consult the relevant SPPG section, if necessary. 3.2. The approximate locations of the Gas Pipes are shown in the SPPG Gas Plan. The respective operating pressure regime of the Gas Pipes is indicated against the Gas Pipelines as shown in the SPPG Gas Plan. The default pressure regime (when there is no indication of pressure regime) is low pressure. Other LP Gas Pipes are indicated as “LPA” and “LPB” in the SPPG Gas Plan. 3.3. In the low pressure distribution network, there are valves, syphons and standpipes which are indicated as “V”, “SY” and “SP” respectively. 3.4. You shall take note of the presence of standpipes and/or valve stems that are encased in a PVC pipe and accessible from surface boxes installed at ground level and not damage such fittings or cover. 3.5. The requirements stated above are not exhaustive. Additional requirements may be issued from time to time by SPPG. These additional requirements, together with the requirements in this letter, shall form the full list of requirements that must be complied with at all times. You are advised to carry out all necessary assessments and take all necessary precautions to prevent damage to any existing Gas Plant and/or Gas Pipe. 3.6. Pursuant to Section 32(3)(a) of the Act, it shall be the duty of the person who commences or carries out, or causes or permits the commencement or carrying out of, any Earthworks to comply with the reasonable requirements of SPPG for the prevention of damage to a Gas Plant or Gas Pipe. Pursuant to Section 32(7) of the Act, any person who contravenes Section 32(3)(a) shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $100,000 or to imprisonment for a term not exceeding 5 years or both. Further, Section 32A(1) of the Act provides that any person who, removes, destroys or damages any Gas Plant or Gas Pipe which is part of a Gas Pipeline Network owned by, or under the management or control of, SPPG, shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $1 million or to imprisonment for a term not exceeding 5 years or to both. 3.7. Damaging a Gas Plant or a Gas Pipe may also cause fatalities or severe injuries to personnel as well as damage to property. Page 8 of 9 3.8. Should you require any further clarification, please contact Follow up officer at [●] and/or the respective sections of SPPG as listed in the table below: SPPG Section Telephone Email TPOM 6916 6136/ 6916 6124 gasenquiry@spgroup.com.sg DPOM 6916 5947/ 6916 5908 gasenquiry@spgroup.com.sg ESP 6916 5119 espsection@spgroup.com.sg MEA 6916 5021/ 6916 5022 mea@spgroup.com.sg 24-hour Customer Service Centre 1800 752 1800 - Yours faithfully, [●] for HEAD OF SECTION EARTHWORKS SURVEILLANCE & PATROLLING SECTION As agent for and on behalf of POWERGAS LTD. Page 9 of 9

[●insert name of contractor●] Date: [●] [●insert address of contractor●] Co. Registration No.: [●] Your Ref: [●] Our Ref: [●] Dear Sir REQUIREMENTS FOR EARTHWORKS [●insert location●] (Site Meeting Date: [●]) 1. We refer to your Notice for Commencement of Earthworks (“NCE”) at the above-mentioned location ("Worksite") dated [●] and note that you will commence earthworks (as defined in Section 2 of the Electricity Act (Cap. 89A) (the "Act")) ("Earthworks") from [●] to [●]. 2. Pursuant to Section 80(4)(a) of the Act, you are required to comply with the following requirements when carrying out the Earthworks: 2.1. Establishing Electricity Cable Positions and Electricity Cable Routes 2.1.1. You shall engage a Licensed Cable Detection Worker (“LCDW”) to create an electricity cable (as defined in Section2 of the Act) ("Electricity Cable") corridor using adequate and prominent barricades and signposts. You shall strictly monitor and control, by using a Permit-to-Work (“PTW”) system, the Earthworks carried out inside the barricaded Electricity Cable corridor. 2.1.2. You shall ensure that the pegging and marking of Electricity Cable positions / routes are durable and prominent. You shall also ensure that such pegging and marking are not disturbed, removed or tampered with and are reapplied from time to time to ensure that they remain conspicuous for the entire project in which the Earthworks are or are to be carried out (“Project”). You shall not drive steel pins, spikes, long pegs or other similar objects into the ground as these can damage underground Electricity Cables. 2.1.3. You shall re-engage the LCDW to reconfirm the Electricity Cable positions before reapplying missing or faded pegs and surface markers on the ground or inside trenches. 2.1.4. You shall re-engage the LCDW to carry out Electricity Cable detection work and to update Electricity Cable detection drawing and peggings / markings at the Worksite after the carrying out of any Electricity Cable diversion, decommissioning of substation, new commissioning of substation and/or Electricity Cable termination work within the Worksite. You shall brief all Worksite personnel of the new positions of the Electricity Cable positions. Page 1 of 11 2.1.5. You shall ensure that the Electricity Cable peggings / markings are each installed at intervals no further than 3 metres apart. You shall indicate the voltage levels and the approximate depth of the Electricity Cable at such peggings / markings. 2.2. Risk Management 2.2.1. You shall assess the impact of carrying out the intended Earthworks on the Electricity Cables and Electricity Cable joints and prepare a report detailing such assessment. 2.2.2. If there are changes to the schedule for the carrying out of the Earthworks or changes in Earthworks work methods, you shall study the implications, review the earlier risk assessment that had been carried out and promptly notify SP PowerGrid Limited (an electricity licensee as defined in Section 2 of the Act) ("SPPG") in writing if there are any changes to such earlier assessment. 2.2.3. The report of such assessment shall be made available to SPPG on request. Such report shall also be made known to all personnel of all working levels in the Project team, including sub-contractors and any third party who are involved in any way with any part of the intended Earthworks. 2.3. Worksite Management 2.3.1. When working in the vicinity of an Electricity Cable, you shall carry out a site visit jointly with an Earthworks Surveillance & Patrolling section, SPPG (“ESP”) officer before carrying out any Earthworks specified under the submitted NCE. 2.3.2. You shall provide a full-time Registered Earthworks Supervisor (“RES”) to monitor the Worksite operations for the entire duration of any Earthworks. You shall ensure that the RES is familiar with these requirements. 2.3.3. You shall ensure that daily site briefings with all Worksite workers are conducted (in languages that are understood by all workers) to remind them about the location of Electricity Cables and the measures to be taken to prevent damage to the Electricity Cable(s). You shall keep records of such daily briefings (which shall include but are not limited to date and time, venue and person conducting the briefings, contents of briefings and the list of Worksite workers who have attended such briefings). You shall also disallow any Worksite worker who has not attended such briefings from being involved with any part of the intended Earthworks. New staff must be briefed before they start work. 2.3.4. You shall inform ESP officers of the identity of the Worksite management / LCDW / Registered Excavator Operator (“REO”), the proposed methods of carrying out of the Page 2 of 11 Earthworks and/or location of the proposed Earthworks. You shall also inform the ESP officers if there are any changes to the above. 2.3.5. You shall ensure that information on the presence of Electricity Cables in the vicinity of the Worksite and all mitigating measures to be taken to prevent damage to such Electricity Cables have been communicated and adhered to by all personnel of all working levels in the Project team, including sub-contractors and any third party who are in any way involved with any part of the intended Earthworks. 2.3.6. SPPG may, from time to time and at its sole discretion, deploy its officers to the worksite to inspect and monitor the status of your works. Notwithstanding the deployment of SPPG’s officers at the worksite, you shall continue to be responsible for discharging your obligations under this Letter of Requirements and for the performance of your works. SPPG shall not assume any liability for any noncompliance by you of any such obligation or non-performance of your works. 2.4. Trial Holes 2.4.1. You shall dig an adequate number of appropriate trial holes by manual means to determine the exact location of Electricity Cables prior to the carrying out of intended Earthworks. Each trial hole shall be of minimum size of 1.0 metre by 1.0 metre and of minimum depth of 1.0 metre or until the Electricity Cable slabs are exposed. 2.4.2. You shall seek advice from the LCDW on the minimum number of trial holes to be dug so as to ascertain the orientation of each Electricity Cable and its depth. 2.4.3. In the event that you are not able to locate the Electricity Cable indicated in the Electricity Cable plan obtained from SPPG pursuant to Section 80(1)(b) of the Act (which shows the necessary information on the location of Electricity Cables) ("SPPG Cable Plan") and the LCDW is unable to detect the Electricity Cable by way of digging trial holes, you shall engage a LCDW to carry out re-detection and progressive scanning inside the excavated trial holes. 2.4.4. You shall contact ESP and give at least 3 days’ advance notice in writing of the date and time of the intended commencement of digging of the trial holes where the trial holes to be dug are within 3 metres of 66kV / 230kV / 400kV Electricity Cables. 2.4.5. You shall not use any hand augering tools to dig trial holes. 2.4.6. You shall only use powered mechanical equipment for the initial breaking of the surface layer of hard-core/premix when working in the vicinity of Electricity Cables. Page 3 of 11 You shall not use powered mechanical equipment below the surface layer of hardcore premix and shall only use manual excavation with hand tools. 2.4.7. In the event that you intend to carry out vertical drilling works, you shall dig a trial hole at the actual position of each vertical drilling point prior to commencement of drilling work to ascertain that there are no underground Electricity Cables at or near the drilling point. 2.4.8. After the trial holes have been dug, you shall ensure that photographs of the trial holes are taken showing the dimensions of trial holes, their location and the measured depth of the exposed Electricity Cable slabs in the trial hole. You shall make these photographs available to SPPG upon request. 2.5. Seek Consultation with SPPG: ESP, Distribution Network (“DN”), Regional Network ("RN") and Extra High Voltage Network ("EHVN") sections 2.5.1. You shall contact and consult SPPG for approval to carry out any Earthworks when such Earthworks are within 3 metres of any Electricity Cable and / or when there is a need to work beyond the Electricity Cable slab. 2.5.2. In the event that the intended Earthworks are within 3 metres of 66kV / 230kV / 400kV Electricity Cables, you shall also contact and consult the respective RN and / or EHVN section of SPPG for approval to carry out such Earthworks and provide a detailed method of statement and intended measures for the protection of such Electricity Cables. 2.5.3. You shall contact and consult the respective RN and / or EHVN section of SPPG for approval to carry out any Earthworks when such Earthworks involve: 2.5.3.1. Under-crossing or over-crossing of 66kV / 230kV / 400kV Electricity Cables; 2.5.3.2. Deep excavations which may result in ground movement / settlement; and / or 2.5.3.3. Construction of any structure on top of 66kV / 230kV / 400kV Electricity Cables. 2.5.4. You shall also ensure that a SPPG officer is present at the carrying out of any Earthworks which involve under-crossing or over-crossing of any 66kV / 230kV / 400kV Electricity Cables. Page 4 of 11 2.5.5. You shall contact and consult ESP for advice before carrying out any Earthworks within 3 metres of any 22kV / 6.6kV electricity cables. 2.5.6. You shall contact and consult the respective DN / RN and / or EHVN sections of SPPG for approval to carry out any Earthworks which may involve shifting, denting or breaking any SP Power Assets' uPVC pipes and/or the shifting of any Electricity Cable and Electricity Cable joint. 2.6. Protection of Electricity Cables and Electricity Cable Diversion 2.6.1. You shall not carry out any excavation beyond the Electricity Cable slab level. You shall only remove any Electricity Cable slabs, expose any Electricity Cables and its auxiliary, in the presence of a SPPG officer. 2.6.2. You shall provide protective steel plates above Electricity Cables where powered mechanical excavator / heavy vehicle / equipment are likely to traverse and / or damage such Electricity Cables. You shall not allow heavy machinery and/or vehicles to be parked (whether temporary or otherwise) on top of Electricity Cables. 2.6.3. You shall ensure that proper and adequate shoring and shuttering are installed to prevent soil movement which may damage the Electricity Cables which are in the vicinity of such intended Earthworks. You shall obtain and provide a method of statement with a Professional Engineer's endorsement of the relevant shoring and shuttering design to SPPG upon request. 2.6.4. In the event that any hot works (i.e. any process that can be a source of ignition when flammable material is present or can be a fire hazard regardless of the presence of flammable material) are to be carried out in the vicinity of exposed Electricity Cables, you shall take all necessary safety precautions to avoid damaging the protective coatings and sheaths of such Electricity Cables. 2.6.5. You shall provide adequate protection to known and unexposed or reinstated Electricity Cables that are within the Worksite when carrying out any Earthworks. 2.6.6. You shall relocate your intended earthworks away from any Electricity Cable or submit an official request to the respective DN / RN / EHVN sections of SPPG to divert out of the Worksite any Electricity Cable that will be affected by the intended Earthworks and bear any and all costs incurred from such diversion. 2.6.7. In the event that the intended Earthworks causes the ground surface level to be reduced, in order to maintain a consistent depth from the ground surface level, you shall submit an official request to the respective DN / RN / EHVN sections of SPPG to relocate any affected Electricity Cable such that its depth from the reduced ground Page 5 of 11 surface is returned to its initial depth from the original ground surface level and bear any and all costs incurred arising from or in connection with such relocation. 2.6.8. You shall seek approval from the respective DN / RN / EHVN sections of SPPG before suspending any Electricity Cables. You shall ensure that any exposed Electricity Cable is securely supported and such Electricity Cable suspension support system is effective in protecting the exposed Electricity Cable from damage. In the event that the Electricity Cable suspension support system is longer than 6 metres in length, you shall ensure that such Electricity Cable suspension support system is endorsed by a Professional Engineer. You shall also ensure that exposed Electricity Cables are well protected with gunny sacks and / or half gutter uPVC pipes at all times. 2.6.9. You shall not suspend any Electricity Cable joint. 2.6.10. You shall exercise due care and diligence when removing any rock, boulder, wood, metal rod, sharp object or other obstacles which are in the vicinity of Electricity Cables to avoid damaging any Electricity Cable and/or Electricity Cable Joint. 2.6.11. You shall not construct any structure (temporary, permanent or otherwise) over any Electricity Cable. The Electricity Cables and accessories shall be made accessible to SPPG at all times for maintenance purposes. 2.6.12. You shall not place any material, debris, sharp object, concrete trash and / or heavy object on top of any Electricity Cable and / or Electricity Cable corridor within the Worksite. 2.6.13. You shall provide adequate lighting if the Earthworks are to be carried out at night. 2.6.14. You shall stop work immediately and report to SPPG’s Electricity Service Centre upon any damage or suspected damage to any Electricity Cable. You shall ensure that all Worksite personnel are kept away from the location of the damaged Electricity Cable for safety. 2.6.15. You and/or your workers shall not attempt to repair or modify any damaged Electricity Cable. 2.6.16. You shall stop all Earthworks and call SPPG for advice whenever in doubt. 2.6.17. Damaging an Electricity Cable may cause a delay in the completion of the Project as SPPG will need time to investigate and carry out repair work as necessary. Any repair costs may have to be borne by you. Page 6 of 11 2.6.18. SPPG shall be entitled to ask you to stop work with immediate effect in the event of any actual or suspected damage to any Electricity Cable, to prevent or avoid any damage or further damage to any Electricity Cable. SPPG shall not be liable to you in any way for any losses, claims or damages arising from or in connection with such stop work requests. 2.6.19. You shall comply with any requirements as reasonably prescribed by SPPG in SPPG’s review and endorsement of the relevant method of statement and any other documents submitted by you in relation thereto for the Earthworks. 2.7. NCE Submission by Sub-Contractor(s) and NCE Extension 2.7.1. You and/or your representatives shall attend meetings with ESP as and when required. 2.7.2. In the event that you engage a sub-contractor to carry out any Earthworks within the vicinity of any high voltage Electricity Cable, you shall ensure that such sub-contractor submits the appropriate NCE prior to the carrying out of any Earthworks in the vicinity of any high voltage Electricity Cable. 2.7.3. If, at any stage of your Project, there is a likelihood that the Earthworks may continue beyond the anticipated completion date and / or beyond the work boundary as declared in the NCE which you have submitted to SPPG, you shall notify SPPG in writing of the new date of completion and/or the new work boundary (as applicable) by submitting a new NCE. 2.7.4. You shall obtain a new SPPG Cable Plan from SPPG prior to submitting the NCE. 2.7.5. Prior to carrying out any Earthworks, you shall consult SPPG to ascertain if there are changes to the cable plans that you possess. In the event there are changes to the cable plans, you shall purchase fresh cable plans from SPPG. 2.8. Powered Mechanical Excavation Works 2.8.1. You shall engage only a REO to operate a powered mechanical excavator. 2.8.2. You shall ensure that powered mechanical excavation is only used, under the close standing supervision of a full time RES, for the surface layer of hard-core/premix when working near or above any Electricity Cable. Page 7 of 11 2.8.3. You shall not use a powered mechanical excavator, whether for mechanical excavation or otherwise (irrespective of soil condition), below the surface layer of hard-core/premix near or above any Electricity Cable. You shall only use manual excavation with hand tools below the surface layer of hard-core/premix. 2.9. Vertical and Horizontal Drilling/Penetration Works 2.9.1. You shall carefully select positions for the sinking and driving of earth rod, sheet piling, bore piling, diaphragm walling, installing of reinforced concrete/steel piles by percussion or jack-in method, bore piling casing, installation of ground anchors, pressure grouting, installing of tubes, installing of poles, hand augering, pipe jacking, shoring works, soil investigations, bore drilling and horizontal directional drilling in order to avoid damage to any Electricity Cables. You shall do this by, amongst other things: 2.9.1.1. Consulting with a LCDW, referring to the SPPG Cable Plan and the LCDW cable detection drawings and digging appropriate trial holes by manual means to confirm the presence or absence of any Electricity Cable prior to the carrying out of any Earthworks. 2.9.1.2. For pipe jacking and horizontal directional drilling, you shall consider the additional factors such as loading from the construction plants, ground conditions, bore diameter, possible deviation of the drilling. You shall ensure that there is a minimum clearance of 2 metres between the path of drilling / boring device and any Electricity Cables in the vicinity of the Earthworks. 2.9.2. Sinking of Earth Rods. Trial holes shall be required to locate the closest edge of a cable slab. A minimum clearance distance of 2 metres shall be kept between the earth rod and the closest edge of the cable slab, as determined by the LCDW in the presence of an ESP officer. 2.9.3. Sinking and Extraction of Sheet Piling Works. Trial holes shall be required to locate the closest edge of a cable slab. A minimum clearance distance of 2 metres shall be kept between the sheet piles and the closest edge of cable slab. For sheet piles that are required to be installed parallel to the Electricity Cables, the stretch of the closest edge of cable slabs is required to be exposed. 2.10. Pressure Grouting Works 2.10.1. You shall ascertain the alignment of Electricity Cable within the grouting influence zone prior to the carrying out of any Earthworks. Page 8 of 11 2.10.2. You shall use the necessary ground instrumentations to monitor the effect of the grouting works and ensure that adequate protective measures are provided to protect the Electricity Cables within the grouting influence zone. 2.11. PTW and Records 2.11.1. You shall implement a PTW system to monitor and ensure that all Earthworks are properly tracked and controlled if such Earthworks are to be carried out in the vicinity of Electricity Cables. Under the PTW system, such Earthworks shall be approved by the manager of the Project or his authorised deputy. You shall periodically audit the PTW system for its effectiveness. 2.11.2. You shall display prominently and make available the most up to date NCE, SPPG Cable Plans, LCDW cable detection drawings and these requirements at the Worksite where the proposed Earthworks are to be carried out. 2.11.3. You shall keep progressive records (Photographs / Movement Chart) of the Earthworks that have been carried out including, not limited to, work schedules and locations of trial holes. 3. Notes: 3.1. These requirements are applicable to all persons who carry out any Earthworks and strict compliance is required, unless otherwise permitted in writing by SPPG. Please consult the relevant SPPG section, if necessary. 3.2. The requirements stated above are not exhaustive. Additional requirements may be issued from time to time by SPPG. These additional requirements, together with the requirements in this letter, shall form the full list of requirements that must be complied with at all times. You are advised to carry out all necessary assessments and take all necessary precautions to prevent damage to any existing Electricity Cables. 3.3. Pursuant to Section 80(4)(a) of the Act, it shall be the duty of the person who carries out any Earthworks to comply with all reasonable requirements of SPPG for the prevention of damage to a high voltage Electricity Cables. Pursuant to Section 80(7) of the Act, any person who contravenes Sections 80(4)(a) of the Act shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $100,000 or to imprisonment for a term not exceeding 5 years or both. Further, Section 85(1) of the Act provides that any person who, removes, destroys or damages any Electricity Cable which is part of a transmission system that belongs to or that is under the management or control of SPPG, shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $1 million or to imprisonment for a term not exceeding 5 years or to both. Page 9 of 11 3.4. Damaging an Electricity Cable may also cause fatalities or severe injuries to personnel as well as damage to property. 3.5. Should you require any further clarification, please contact the undersigned ESP officer at [●] and/or the respective sections of SPPG as listed in the table below: Subject Matter SPPG Section Telephone Enquiry on 400kV and 230kV Electricity Cables Enquiry on 66kV Electricity Cables Enquiry on 22kV and below Electricity Cables Enquiry Earthworks Requirements on Enquiry on as-built drawing, cable plan Reporting Electricity Damage Cable Extra High Voltage Network (EHVN) Section Regional Network East/West (RNE/RNW) Sections Distribution Network North (DNN) Section Distribution Network South (DNS) Section Distribution Network East (DNE) Section Distribution Network West (DNW) Section Distribution Network Central (DNC) Section Earthworks Surveillance & Patrolling Section Mapping & Earthworks Administration Section 6916 5485/ 6916 5487 6916 5227/ 6471 3683 6314 6172 / 6314 6147 6916 5398/ 6916 5399/6916 5408 6916 5619/ 6916 5618 6916 5015/ 6916 5703 6916 5047/ 6916 5048/6916 9892 69165119 6916 5022 Electricity Service Centre 1800 - 778 8888 Page 10 of 11 Yours faithfully, [●] for HEAD OF SECTION EARTHWORKS SURVEILLANCE & PATROLLING SECTION As agent for and on behalf of SP POWERASSETS LTD. Acknowledgement by Earthworks Contractor: I hereby acknowledge that I am aware of the requirements stated in this letter dated __________________ with NCE no.: _____________________ and I will comply and ensure compliance with the requirements. Name : __________________________________ NRIC/PP No. : _________________________ Company : __________________________________________________________________________ Signature : __________________________________ Date: ________________________________ Page 11 of 11

SINGAPORE POWER ANNUAL REPORT 2014/15 POWERING OUR NATION 20/20 BUILDING OUR FUTURE The black & white photo featured on the cover was obtained from the Kouo Shang-wei Collection 郭 尚 慰 收 集 . All rights reserved, family of Kouo Shang-wei and National Library Board Singapore 2007. CONTENTS Financial Highlights 03 Chairman’s Message 06 Board Of Directors 10 Senior Management 14 Group Structure 15 Corporate Governance 18 Risk Management 21 Awards & Accolades 22 Building on Trust 26 Serving Up Power with a Smile 34 Power People 40 Powering with Heart 46 Safety First 50 Financial Summary 54 Pictured from top to bottom Picture 1 JONATHAN OOI WEI HSIN Director, Legal & Corp Secretariat MARY ELLAMAH ABISHAGAM Senior Admin Assistant, Metering Data Management Picture 2 YUSLANE BIN ISHAK Engineering Officer, Singapore District Cooling Picture 3 MUHAMMAD REDZUAN BIN SULAIMAN (STANDING) Engineer, Gas Operations THE SINGAPORE POWER GROUP Singapore Power (SP) Limited is a leading energy utility company in Asia Pacific. One of Singapore’s largest corporations, SP recorded revenues of S$4.8 billion and assets of S$15.6 billion in FY 14/15. SP owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. It also owns and operates the world’s largest underground district cooling network in Singapore, and is setting up district cooling operations in China. More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP’s world-class transmission, distribution and market support services. The SP networks in Singapore are amongst the most reliable and cost-effective worldwide. In Australia, SP’s 40 per cent-owned SGSPAA, a diversified energy utility company, and 31.1 per cent-owned AusNet Services, which is publicly listed on the Australian and Singapore Stock Exchanges, collectively serve 3.8 million customers. OUR MISSION We provide reliable and efficient energy utility services to enhance the economy and the quality of life. OUR VALUES COMMITMENT • We commit to creating value for our customers, our people, and our shareholders. • We uphold the highest standards of service and performance. INTEGRITY • We act with honesty. • We practise the highest ethical standards. PASSION • We take pride and ownership in what we do. TEAMWORK • We support, respect and trust each other. • We continually learn, and share ideas and knowledge. From left to right TAN HUNG KHING Principal Engineer, Electricity Operations, SP PowerGrid DR LYNDA YAO DAILIN Executive Engineer, Asset Management, SP PowerGrid FINANCIAL HIGHLIGHTS REVENUE FROM CONTINUING OPERATIONS (S$million) TOTAL ASSETS (S$million) 6,000 5,000 4,000 4,942 4,840 4,793^ 40,000 30,000 34,456 3,000 2,000 1,000 20,000 10,000 16,980^ 15,635 0 0 FY2012/13 FY2013/14 FY2014/15 FY2012/13 FY2013/14 FY2014/15 NET PROFIT AFTER TAX (S$million) SHAREHOLDERS’ EQUITY (S$million) 1,000 800 991 10,000 922^ 878 * 8,000 8,464 9,221^ 8,528 600 6,000 400 4,000 200 2,000 0 0 FY2012/13 FY2013/14 FY2014/15 FY2012/13 FY2013/14 FY2014/15 ECONOMIC VALUE ADDED (EVA) (S$million) 400 RETURN ON EQUITY (%) 20 300 257 235 284 15 10.5 * 10.4^ 11.2 200 10 100 5 0 0 FY2012/13 FY2013/14 FY2014/15 FY2012/13 FY2013/14 FY2014/15 ^ Restated * Excludes exceptional items on impairment 03 THEN ENERGISED FOR GROWTH From lighting up kampongs to illuminating skyscrapers and powering high-tech industries, Singapore Power has grown alongside our nation, energising Singapore’s dynamic landscape, and transforming the way we live, work and play. SOURCE: THE STRAITS TIMES © SINGAPORE PRESS HOLDINGS LIMITED. PERMISSION REQUIRED FOR REPRODUCTION. NOW More than 1.4 million industrial, commercial and residential customers in Singapore count on Singapore Power for reliable power supply and efficient services. CHAIRMAN’S MESSAGE Currently, Singapore’s electricity and gas networks stand amongst the world’s best in terms of reliability and efficiency. As we celebrate our 50th National Day (SG50) and Singapore Power’s 20th anniversary, let us reflect on and acknowledge the achievements of this young nation and the contributions made by the company. It is an honour for us to contribute to the economic growth of Singapore and the quality of life that we enjoy. We have planned a number of initiatives for the community, led by our employees, centred on bringing the Gift of Power to Singapore. FINANCIAL PERFORMANCE For the financial year 2014/15, the Group’s net profit increased by 7.52 per cent to S$991 million, largely due to the strong operating performance of our transmission and distribution businesses. However, the increase was partially offset by the lower profit contribution from our associate companies in Australia, particularly AusNet Services, which made several tax-related provisions in the financial year. During the year, the company made a S$1 billion capital repayment to our shareholder and continued to invest in Singapore’s electricity and gas networks. INVESTING IN PEOPLE Currently, Singapore’s electricity and gas networks stand amongst the world’s best in terms of reliability and efficiency. At the core of our service is our focus on people – helping our employees achieve their highest potential, and ensuring that they work safely to deliver the quality and value expected by our customers and the community. In October 2014, we established the Singapore Institute of Power and Gas to support the training and development needs of the power and gas sector. All major power players in Singapore will be invited to provide input into developing the curriculum. In the future, the institute can expand to provide training to power sector employees from around the region. We awarded our second batch of SP Nithiah Nandan Polytechnic and ITE scholarships to 21 students. These scholarships will provide for the students education and a career with the company upon graduation. In developing the next generation of engineers, our EDGE (Engineering Development for Graduates) programme provides holistic, structured training and development for new graduates. Within the group, a development plan of continuous learning for all staff ensures that staff capabilities are enhanced and that their skill sets remain relevant in a rapidly evolving industry. RELIABILITY AND SERVICES The economy of Singapore and lifestyle of its people depend on 06 reliable energy supply. As such, employees must be vigilant and disciplined in operating and maintaining our networks. In terms of reliability and efficiency, Singapore consumers enjoy the fewest and shortest outages in the world. We are happy to report that last year, the average electricity customer experienced 0.34 minute of electricity interruption – a 54 per cent improvement over the previous year – while the average gas customer experienced 0.14 minute of interruption, an improvement of 76 per cent. In keeping up with the digital economy, we have taken steps towards making our services more accessible and convenient for our customers, who can now conduct utilities transactions via a mobile app at their convenience. Household customers are able to check their consumption of energy and water, and compare their usage against their neighbours’. Our goal is to help them manage their consumption more efficiently, and by doing so, save money and energy. Our newly-opened Customer Service Centre at Cross Street and our Service Centres at Woodlands and HDB Hub in Toa Payoh offer improved facilities, including selfservice kiosks. At the national level, we continue to play a significant role in the implementation of retail contestability, which provides flexibility to customers to choose the company they wish to buy their electricity from. We enhanced our back-end and IT systems and, as of 31 May this year, 45,000 smart meters have been installed. The smart meters relay energy use and pricing information to consumers and energy providers, and measure customers’ usage at half-hourly intervals. As testimony to our efforts to deliver service excellence, an independent customer satisfaction survey ranked SP Services as the best among Singapore’s major service providers. Customers also rated our staff as the most courteous, helpful and knowledgeable among the eight service providers included in the survey. In planning for the future and to enhance supply reliability, we recently completed the 230kV Upper Jurong substation to meet increasing demand and facilitate connections to customers and power generation companies. We reached a major milestone with the Singapore Power Cable Tunnel Project when our boring machines broke through in Paya Lebar and Rangoon in February 2015. This five-year project, scheduled for completion in 2018, is one our longest and largest infrastructural projects, and will Last year, the average electricity customer experienced 0.34 minute of electricity interruption – a 54 per cent improvement over the previous year – while the average gas customer experienced 0.14 minute of interruption, an improvement of 76 per cent ensure that Singapore continues to enjoy reliable power supply in the future. A PART OF SINGAPORE’S SUSTAINABILITY VISION Supporting the growth of new, environmentally friendly and sustainable power sources remains an important goal at Singapore Power. Singapore District Cooling (SDC) is the largest underground districtcooling network in the world. Offering a more efficient cooling system than conventional building cooling systems, SDC helps its customers in the Marina Bay district achieve significant energy savings. SDC recorded zero accident and supply disruptions for the second 07 CHAIRMAN’S MESSAGE consecutive year, a record for both reliability and quality of supply that we are proud of. During the year, we acquired the remaining 40 per cent of SDC. As a fully-owned subsidiary, SDC will be able to leverage our extensive technical and commercial networks, and strong and diverse bench strength to pursue new opportunities in and outside the country. In May 2015, SDC signed an agreement with CapitaLand Limited (CapitaLand) to provide district cooling for the Raffles City Chongqing in China. We will design, During the year, our safety performance improved by 50 per cent compared to the previous year, as measured by the Lost Time Injury Frequency Rate (LTIFR) build, own and operate an advanced energy-efficient cooling system for the development. In the renewable energy sector, we continue to support solar energy. We have reduced the processing time for PV integration into Singapore’s grid from 27 days to seven days and established a PV registry to ensure grid stability. We continue to assist small PV users in selling excess power to the national grid by removing the need for them to register with the Energy Market Company. In October 2014, we partnered with the Energy Market Authority to launch “Energy Heroes: It’s Your Power”, an energy efficiency campaign for school children. The campaign educates students on energy conservation in a fun and interactive way. We believe that by engaging with our younger consumers, we will create an “energy-aware” population for the future. The Singapore Power Centre of Excellence (CoE) for Energy Development and Piloting was launched during the year. The CoE will drive the innovation and commercialisation of nextgeneration energy network technologies as we work towards greater reliability and efficiency of Singapore’s infrastructure. Supported by the Singapore Economic Development Board (EDB), the CoE will develop, test and integrate cutting-edge technologies such as remote sensors and intelligent drones into Singapore’s infrastructure networks. SAFETY CHAMPION The safety of our employees, contractors and customers is of utmost importance to us, and we will continue to improve our performance in this area. During the year, our safety performance improved by 50 per cent compared to the previous year, as measured by the Lost Time Injury Frequency Rate (LTIFR). Over the course of FY 14/15, we introduced various new safety initiatives including the Vehicle and Driving Safety Programme, and took steps to enhance the safety of our contractors as well. The Safety@SPPG (SP PowerGrid) programme, for example, is aimed at helping all workers on our sites learn how to perform common tasks safely. SP PowerGrid formed four safety committees to monitor various aspects of workplace safety. In recognition of our efforts, SP PowerGrid received the bizSAFE Partner Award last year, while SP Services received the bizSAFE Star, the highest level of accreditation under the Workplace Safety and Health Council’s BizSAFE framework. 08 GIVING BACK TO SINGAPORE As part of the SG50 celebrations, the company undertook the following activities:– We are providing mobile device charging stations at hospitals, libraries, tertiary institutions, supermarkets and other selected public places. Recognising that mobile devices have become a necessity of modern living, “Gift of Power” will provide easy access for the public to charge their devices. We were the main sponsor and presenter of the “Love from the STARS” charity dinner and concert, which featured international artistes Jackie Chan, Wakin Chau, Jonathan Lee and Eric Tsang. This high profile event raised about S$6.4 million for six local charities including the Singapore Power Heartware Fund, which supports the Community Chest’s 31 programmes for the elderly. In total, we raised more than S$1.2 million for the SP Heartware Fund in the last financial year, S$600,000 of which was from our SP Charity Golf 2014, a record in the nine-year history of the event. IN APPRECIATION We welcome to the senior management Chief Legal Officer Lena Chia, Chief Financial Officer Stanley Huang, SP Telecommunications CEO Poh Mui Hoon and Head of Group Safety and Health Samuel Tso. We thank former Chief Financial Officer Lim Lay Hong for her contributions to the company during her 10 years of service, until 31 March 2015. On behalf of the Board of Directors, I would like to thank the management and the staff unions, as well as regulators and government agencies in Singapore and Australia for their valuable advice and support in the last financial year. To the members of the Board, thank you for your guidance and counsel. To Singapore, all of us at Singapore Power wish you a Happy 50th Birthday. We look forward to many more years of Powering The Nation to new heights. As part of the SG50 celebrations… we are providing mobile device charging booths located at hospitals, libraries, tertiary institutions, supermarkets and other selected public places. At the individual level, our employees volunteered a total of 5,000 hours to community service, far exceeding the 3,000 hours target. MOHD HASSAN MARICAN Chairman July 2015 09 BOARD OF DIRECTORS TAN SRI MOHD HASSAN MARICAN HO TIAN YEE TAN CHEE MENG Tan Sri Mohd Hassan Marican is the Chairman of Singapore Power Ltd. He joined the Board on 15 February 2011 and was appointed Chairman on 30 June 2012. Tan Sri Hassan is also the Chairman of Pavilion Energy Pte Ltd, Pavilion Gas Pte Ltd, Sembcorp Marine Ltd and Lan Ting Holdings Pte Ltd; and a Director of Sembcorp Industries Ltd, Regional Economic Development Authority of Sarawak, Sarawak Energy Berhad, Lambert Energy Advisory Ltd and mh Marican Advisory Sdn Bhd. He is also a Senior International Advisor of Temasek International Advisors, a subsidiary of Temasek Holdings. Tan Sri Hassan was the President & CEO of Malaysia’s Petroliam Nasional (PETRONAS) from 1995 until his retirement in February 2010, with over 30 years of experience in the energy sector, finance and management. Mr Ho Tian Yee joined the Board in May 2003. He is also a Director of AusNet Services Ltd (which became the new single head entity of AusNet Services in place of its triple-stapled structure). Mr Ho is the Managing Director of Pacific Asset Management (S) Pte Ltd. He has been appointed as Investment Advisor of Blue Edge Advisors Pte Ltd and holds directorships in publicly-listed companies including DBS Group Holdings Ltd and DBS Bank Ltd. He is also a Director of Fullerton Fund Management Co Ltd and was formerly a Director of Fraser and Neave Ltd and Singapore Exchange Ltd. Mr Ho has over 30 years’ experience in managing global financial products and in organisational management. Mr Tan Chee Meng joined the Board in August 2005. A Senior Counsel, Mr Tan is the Deputy Chairman of WongPartnership LLP. Mr Tan sits on the boards of Urban Redevelopment Authority, Jurong Town Corporation, St Gabriel’s Foundation, All Saints Home, WOPA Services Pte Ltd and TJ Holdings (III) Pte Ltd. He is also the Chairman of the School Management Committee of Assumption English School. 10 CHOI SHING KWOK OON KUM LOON Mr Choi Shing Kwok joined the Board in August 2006. He is the Permanent Secretary of the Ministry of the Environment and Water Resources. Mr Choi was also the Chairman of PowerGas Ltd and a Director of SP PowerAssets Ltd. Formerly the Permanent Secretary of the Ministry of Transport, Mr Choi has had a long career in government and was awarded the Meritorious Service Medal in 2000 and the Long Service Award in 2004 by the Government of Singapore. He has also received state awards from foreign governments. Mrs Oon Kum Loon joined the Board in April 2010. She is also a Director on the boards of Keppel Corporation Ltd, Keppel Land Ltd and Jurong Port Pte Ltd. Mrs Oon is a member of the Securities Industry Council. Mrs Oon has about 30 years of extensive experience with DBS Bank Ltd, and held positions including Chief Financial Officer, Managing Director and Head of Group Risk Management. During her career with the bank, she was responsible for treasury and markets operations, corporate finance, and credit management and for the development and implementation of a group-wide integrated risk management framework. 11 BOARD OF DIRECTORS TAN PUAY CHIANG ONG YEW HUAT TIMOTHY CHIA CHEE MING Mr Tan Puay Chiang joined the Board in April 2012. Mr Ong Yew Huat joined the Board in February 2013. Mr Timothy Chia joined the Board in June 2014. Mr Tan is the Chairman of SP Services Ltd and is also a Director on the boards of SP Services Ltd, Neptune Orient Lines Ltd, Keppel Corporation Ltd, and the Energy Studies Institute at the National University of Singapore. Mr Tan was Chairman, ExxonMobil (China) Investments Co from 2001 to 2007. During his 37-year career with Mobil and later ExxonMobil, he held extensive executive management roles in Australia, Singapore and the United States. Mr Tan has been a member of various business and industry boards including the Australian Institute of Petroleum, the Washington, D.C.- based National Policy Association, and the American Chamber of Commerce in Hong Kong. 12 He is the Chairman of United Overseas Bank Berhad, the National Heritage Board, Singapore Tyler Print Institute and the Tax Academy of Singapore. He also serves on the boards of United Overseas Bank Ltd, Singapore Mediation Center and Ascendas-Singbridge Pte Ltd. Mr Ong, a former board member of the Singapore Accounting and Corporate Regulatory Authority, and the Public Accountants Oversight Committee, retired as the Executive Chairman of Ernst & Young Singapore after serving 33 years with the firm. Mr Chia is Chairman of Gracefield Holdings Ltd and Hup Soon Global Corporation Ltd. A Senior Advisor of EQT Funds Management Ltd, Chairman – Asia for Coutts & Co. Ltd and a member of the Board of Trustees of Singapore Management University, Mr Chia also serves on the boards of several private and public-listed companies in Singapore as well as in the region. Mr Chia was instrumental in the founding of Hup Soon Global. Prior to Hup Soon Group, Mr Chia was a director of PAMA Group Inc from 1986 to 2004 where he was responsible for private equity investments and from 1995 to 2004, he was President of PAMA. Mr Chia also previously served as Vice President of the Investment Department of American International Assurance Company Ltd, President of Unithai Oxide Company Ltd and Chairman – Asia for UBS Investment Bank. NG KWAN MENG WONG KIM YIN Mr Ng Kwan Meng joined the Board in June 2014. He is the Chairman of Aestiwood Pte. Ltd. and a Director of Tasek Jurong Limited. Mr Ng retired in August 2013 as Managing Director and Head, Group Global Markets at United Overseas Bank after serving 30 years with the bank. He was also an Executive Director and Chief Executive Officer of UOB Bullion and Futures Ltd, and a Director of Tuas Power Ltd. Mr Ng was involved in the promotion of the forex and debt capital markets in Singapore. He was a member of the Singapore Foreign Exchange Market Committee, the working group on Financial Industry Competency Standards and National Integration Working Group for the Community. Mr Wong Kim Yin is the Group Chief Executive Officer of Singapore Power Ltd. He is also the Chairman of SP PowerAssets Ltd, PowerGas Ltd, SP Telecommunications Pte Ltd, SPI Management Services Pty Ltd and Enterprise Business Services (Australia) Pty Ltd as well as a Director of SP Services Ltd. Mr Wong is also a Director of CITIC Resources Holdings Ltd and SeaTown Holdings Pte Ltd and a member of the Board of Governors, Singapore Polytechnic. Mr Wong was formerly Senior Managing Director, Investments at Temasek International (Pte) Ltd, where he had been responsible for investments in various sectors, including the energy, transportation and industrial clusters. Prior to Temasek, he was with The AES Corporation, a global power company listed on the New York Stock Exchange. 13 SENIOR MANAGEMENT IN ALPHABETICAL ORDER AMELIA CHAMPION Head Corporate Affairs STANLEY HUANG 2 Chief Financial Officer POH MUI HOON Chief Executive Officer SP Telecommunications JEANNE CHENG Managing Director SP Services JIMMY KHOO Managing Director Singapore District Cooling SIM KWONG MIAN Executive Vice President Chairman, SP Engineering Board LENA CHIA Chief Legal Officer & General Counsel PETER LEONG Managing Director SP PowerGrid TAN WEI KEONG 4 Head Internal Audit MICHAEL CHIN Managing Director Special Projects SP PowerGrid CHUAH KEE HENG Head Strategic Development MADALENE HEE 1 Head Internal Audit LIM CHOR HOON Head Human Resource LIM HOWE RUN Head Regulatory Management and Strategic Investments LIM LAY HONG 3 Chief Financial Officier CHRIS LIM Managing Director SP Training and Consultancy Company SAMUEL TSO Head Group Safety and Health WONG CHIT SIENG Chief Information Officer WONG KIM YIN Group Chief Executive Officer 1 Till 21 February 2015 2 From 1 May 2015 3 Till 31 March 2015 4 From 13 March 2015 14 GROUP STRUCTURE SP PowerAssets SINGAPORE OPERATIONS Singapore District Cooling AUSTRALIA OPERATIONS SGSP (Australia) Assets (40%) SP Cross Island Tunnel Trust PowerGas SP Training and Consultancy Company SP Telecommunications AusNet Services (31.1%) SP PowerGrid Power Automation (51%) SP Services SINGAPORE OPERATIONS We own and operate Singapore’s electricity and gas transmission and distribution networks. We also provide meter reading, billing and customer service support for the utilities market. SP PowerAssets owns the electricity transmission and distribution assets, while PowerGas owns the gas transmission and distribution assets. SP Cross Island Tunnel Trust is a business trust with a portfolio comprising the North-South and East-West transmission cable tunnel assets. SP PowerGrid manages the electricity and gas transmission and distribution networks owned by SP PowerAssets and PowerGas. SP Services provides market support services to customers for electricity, gas, water and refuse removal, and facilitates electricity retail market competition. Singapore District Cooling provides chilled water services for airconditioning in buildings. SP Training and Consultancy Company provides consultancy and training, leveraging SP’s expertise in developing and operating energy utility infrastructure and businesses. SP Telecommunications provides telecommunication infrastructure services. Power Automation is a joint- venture systems integration company providing power system control, smart grid/metering, protection system and substation automation solutions. AUSTRALIA OPERATIONS SGSP (Australia) Assets (SGSPAA) and AusNet Services form the two main arms of our business in Australia. Together, their presence spans eastern Australia, and includes electricity and gas transmission and distribution ownership and operation, as well as related services. SGSPAA comprises Jemena, which owns and operates gas transmission pipelines, and gas and electricity distribution networks in New South Wales, Queensland, Victoria and the Australian Capital Territory, and Zinfra Group, which provides engineering, operations, maintenance and construction services to Jemena and external clients. AusNet Services (formerly known as SP AusNet) owns and operates Victoria’s electricity transmission network, an electricity distribution network in eastern Victoria, and a gas distribution network in western Victoria. 15 THEN SIMPLE JOYS, RICH TREASURES The bell of the ice-cream man and his trusty peddle-cart meant a welcome respite from the heat. From sweet corn to strawberry, the flavours tasted best when shared. NOW Best friends stick by us through every season of life. They light up a dark day, cheer us through our victories and are right there with us through life’s special moments. From left to right SALIMAH BINTE SULAIMAN Executive Assistant, Customer Relationship Management, SP Services KELLEY TAN YUE KEE Manager, Finance, Singapore Power CORPORATE GOVERNANCE ETHICS & ACCOUNTABILITY The Group endeavours to enhance shareholder value by ensuring the highest standards of corporate governance, transparency, accountability and integrity. The Group adheres closely to the principles and guidelines set out in the Singapore Code of Corporate Governance 2012 (the Code) for listed companies. The Company has adopted the Code as its guide for best practice standards and put in place an internal framework to ensure good corporate governance in its business practices and activities. The Whistleblower Policy, implemented in 2005, seeks to strengthen ethical business conduct in the Group. SETTING DIRECTION The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a robust system of internal controls to protect the Group’s assets and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. Special Board meetings may be convened as and when necessary to consider urgent corporate actions or specific issues of importance. During the financial year, the Board met four times and held a Board Strategic Review in November 2014. Directors with potential conflict in specific subject matter are recused from the relevant information flow, deliberation and decisions of such matters. ACCESS TO INFORMATION The Board is provided with relevant information prior to Board meetings and on an ongoing basis so as to enable them to make informed decisions to discharge their duties and responsibilities. Board papers include management financial reports, annual budgets and performance against budget, updates on key outstanding issues and updates on new legislative developments. The Board has separate and independent access to Senior Management. Should the Directors, whether as a group or individually, require independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, professional advisors to render due advice. Newly-appointed Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. Directors are encouraged to attend appropriate courses, conferences and seminars so as to be better equipped to effectively discharge their duties as Directors. BOARD COMPOSITION There is a strong element of independence in the Board composition. Other than Mr Wong Kim Yin who is also the Group CEO, all the directors are independent. The Nominating Committee reviews the independence of each Director annually and provides its views to the Board for the Board’s consideration in accordance with the Code. It also evaluates the Board’s performance on an annual basis. The current Board size of 10 is appropriate for effective decisionmaking, taking into account the scope and nature of the Group’s operations. Collectively, the Directors have a wealth of expertise and experience in the management of business at senior and international levels. BOARD COMMITTEES The SP Board is supported by board committees to facilitate effective supervision of the Management. These are the Board Executive Committee, the Audit Committee, the Board Risk Management Committee, the Nominating Committee 18 and the Staff Development and Compensation Committee. As and when required for specific projects, special board steering committees and due diligence committees are formed to provide support and guidance to Management. BOARD EXECUTIVE COMMITTEE The Board Executive Committee (ExCo) comprises five Directors, four of whom are independent. The ExCo assists the Board in overseeing the performance of the Company, its subsidiaries and its associated companies. It also reviews, endorses, approves or recommends to the Board for approval acquisitions, financing plans, and the annual operating and capital expenditure budgets of the Group. The ExCo meets at least four times a year. AUDIT COMMITTEE Currently, the Audit Committee (AC) comprises five independent Directors. Members of the AC have recent and relevant accounting or related financial management expertise and experience to discharge their responsibilities. The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes, the systems of internal controls and the process of monitoring compliance within applicable laws, regulations and codes of conduct. Responsibilities of the AC include: • Review and approval of the audit plans of external and internal auditors; • Review of the adequacy of the internal audit function; • Review of the financial accounts of the Group and the Company; • Review of the independence and objectivity of the external auditors; and • Nomination of external auditors for re-appointment The AC holds at least three meetings a year. BOARD RISK MANAGEMENT COMMITTEE Currently, the Board Risk Management Committee (BRMC) comprises five members, four of whom are independent. The BRMC assists the Board in fulfilling its oversight responsibilities by reviewing: • The type and level of business risks that the Company, its subsidiaries and associated companies undertake on an integrated basis to achieve their business strategy; • The policies, procedures and methodologies for identifying, assessing, quantifying (where appropriate), monitoring and managing risks The BRMC is supported by the Group Risk Management Office in its risk governance responsibilities. While the BRMC oversees the SP Group’s risk management framework and policies, the risk ownership remains with the business groups. The BRMC meets at least three times a year. NOMINATING COMMITTEE The Nominating Committee (NC) comprises four Directors, all of whom are independent. The NC is responsible for formulating policies and guidelines on matters relating to Board appointments, reappointments, retirement and rotation of Directors. The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board on the appropriate size and needs of the Board. New Directors are appointed by the Board after the NC has endorsed their appointment. New Directors must submit 19 CORPORATE GOVERNANCE (CONT’D) themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Articles of Association of the Company. The Articles of Association of the Company also require no less than one-third of the Directors to retire by rotation at every AGM. The NC meets at least twice a year. STAFF DEVELOPMENT AND COMPENSATION COMMITTEE The Staff Development and Compensation Committee (SDCC) comprises four Directors, all of whom are independent Directors. The SDCC oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved, or has participated, in any proceedings with respect to his or her own remuneration. The SDCC meets at least twice a year. COMPOSITION OF BOARD AND BOARD COMMITTEES AS AT 31 JULY 2015 Board Members Audit Committee Board Executive Committee Board Risk Management Committee Nominating Committee Staff Development & Compensation Committee Tan Sri Mohd Hassan Marican, Chairman – Chairman – Member Chairman Mr Ho Tian Yee – Member Chairman – – Mr Tan Chee Meng Member Member – Chairman – Mr Choi Shing Kwok Member – – Member – Mrs Oon Kum Loon Member – Member – Member Mr Tan Puay Chiang – Member Member – – Mr Ong Yew Huat Chairman – – Member – Mr Timothy Chia Chee Ming – – Member – Member Mr Ng Kwan Meng Member – – – Member Mr Wong Kim Yin, non-independent – Member Ex–officio – – 20 RISK MANAGEMENT The SP Group’s guiding principle is that every employee is a risk manager in his respective area of work. Key risk issues and mitigation plans are proactively highlighted to the Risk Management Committees of the respective subsidiaries as well as to the BRMC. We continue to promote a culture of risk awareness amongst staff through initiatives such as induction courses and workshops, publishing relevant articles in company periodicals, and regular interaction between risk management teams and risk owners. KEY RISK MANAGEMENT INITIATIVES IN FY14/15 • Enhancement of existing risk management processes • Update on the impact of Full Retail Contestability on SP Services • Fraud Risk Assessment Review for SP Services, the Infocomm Technology Department (ITD) and the Finance Department (Treasury and Settlement) • Review of SP PowerGrid’s key operational risks – Network & Tunnel Construction • Review of IT risk – Cyber Security & Personal Data Protection Act Compliance • Review of Singapore District Cooling’s key operational risk – Plant, piping and system network • Participation as an observer and suggested areas for improvement in Business Continuity Management Exercises. 21 AWARDS & ACCOLADES ISO 9001:2008 Certification For Quality Management System SP PowerGrid (Distribution Control & Customer Services Section) by Certification International, FY06/07 to present SP PowerGrid (Network Development) (Electricity) by Certification International, FY02/03 to present SP PowerGrid (Network Management) (Electricity) by Certification International, FY02/03 to present SP PowerGrid (Gas Operations) by SGS International Certification Services Singapore Pte Ltd, FY00/01 to present SP Services by BSI Management Systems, FY04/05 to present ISO/IEC 17025:2005 in Electrical Testing for Electricity Meters SP PowerGrid by the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme, 2000 to present ISO/IEC 17025:2005 in Electrical Testing for Current Transformers SP PowerGrid by the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme, 2000 to present ISO/IEC 27001:2013 in Operations and Maintenance of Downstream Gas Transmission and Distribution SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2014 to 2017 ISO/IEC 17025:2005 in Calibration and Measurement for Gas Flow Meters SP PowerGrid by the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme, 2005 to present bizSAFE Partner Award SP PowerGrid by Workplace Safety and Health Council, 2015 SS506 Part 1:2009 BS OHSAS 18001:2007 Certification of Occupational Health & Safety Management System SP PowerGrid by Certification International, 2014 to 2017 SS506 Part 3:2013 Certification for Occupational Safety & Health Management System SP PowerGrid (Gas Operations) by Certification International, 2015 to 2018 Construction Excellence Award (For Submarine Gas Transmission Pipeline Crossing West Jurong Channel) SP PowerGrid (Gas Operations) by Building Construction Authority, 2015 Singapore Innovation Class Certification SP Services by SPRING Singapore, 2015 to 2018 Singapore Quality Class Certification (STAR) SP Services by SPRING Singapore, 2010 to 2018 Singapore Service Class Certification SP Services by SPRING Singapore, 2010 to 2018 22 BS OHSAS 18001:2007 Certification for Occupational Health & Safety Management System SP Services by Bureau Veritas, 2014 to 2017 Achiever Award, Work-Life Excellence Awards SP Services by Tripartite Alliance for Fair and Progressive Employment Practices (TAFEP), 2014 ‘Best Companies For Mums’ SG50 Special Award SP Services by National Trades Union Congress Women’s Development Secretariat (NTUC WDS) and TAFEP Most Innovative Use of Infocomm Technology Award, National Infocomm Awards Singapore District Cooling by IDA and SiTF, 2014 BS OHSAS 18001:2007 Certification for Occupational Health & Safety Management System Singapore District Cooling by TÜV SÜD PSB Pte Ltd, 2014 to 2017 People Developer Standard Singapore Power, 2000 to 2017 SP PowerGrid, 2005 to 2017 SP Services, 2005 to 2018 by SPRING Singapore NKF Extraordinary Employer Award Singapore Power by National Kidney Foundation, 2014 Minister’s Honour Roll (Star) Singapore Power Group by the Ministry of Home Affairs, 2013 to 2018 NS Advocate Award for Organisations Singapore Power Group by the Ministry of Defence, 2015 to 2018 Singapore H.E.A.L.T.H. Platinum Award Singapore Power Group by the Health Promotion Board, 2004 to 2018 10-Year Outstanding Special Events Award Singapore Power Group by the Community Chest, 2015 Special Events Platinum Award Singapore Power Group by the Community Chest, 2015 SHARE Corporate Silver Award Singapore Power Group by the Community Chest, 2015 Prism awards: Excellence Award in Outstanding Internal Communications Campaign Singapore Power by the Institute of Public Relations of Singapore, 2015 Asia-Pacific Stevie Awards: Gold Award, Communications/PR - Campaign: Internal Communications Singapore Power, 2015 International APEX awards for spectrum staff magazine: Grand Award, Design & Illustration. (Feb/Mar 14) Excellence Awards, Most Improved Magazines (Dec 14/Jan 15) and Feature Writing (Dec 13/Jan 14) Singapore Power by Communications Concept, Inc., 2015 23 THEN SETTING ELECTRIFYING STANDARDS Behind Singapore’s resilient power infrastructure is a team that knows what goes into building a world-class system. They walk the ground, keep a keen eye on quality and safety, and anticipate the nation’s power needs decades into the future. TAN LYE SOON Principal Engineer, Gas Operations NOW Most customers in Singapore have never experienced an electricity disruption. In 2014, the average person encountered just 20 seconds of outage a year, if at all. By monitoring the health of our network and drawing on advanced technologies, we’ve kept the lights on. From left to right MOHAMMED HAIKAL BIN ROSLAN Operation Officer, Electricity Operations, SP PowerGrid KOH CHEE KEONG Head of Section, Electricity Operations, SP PowerGrid TOK PEK CHEW Head of Section, Electricity Operations, SP PowerGrid BUILDING ON TRUST gas supply for our customers. This year, we are laying a new 14 km gas transmission pipeline from Jalan Bahar to Mandai that will deliver natural gas from the Singapore LNG Terminal to customers in the northern part of Singapore. The final portion of this new transmission pipeline is targeted for completion in September 2016. OPERATIONAL EXCELLENCE Mobilising and tracking the deployment of service crew for supply restoration are Assistant Operation Officer Rosli Bin Ramli (left) and Operation Officer Tan Chi Keong Power disruptions in Singapore are already among the lowest in the world. In the last financial year FY14/15, SP reduced that even further, and continued to work towards further improving network reliability. We have grown our electricity network capacity with the completion of the new 230kV Tembusu substation in Jurong Island. Three more transmission substations are currently under construction, and another three are being planned. As our electricity network expands, so will our ability to support Singapore’s growth, including the next phase of development for the energy hub on Jurong Island. We continue to embrace new technologies in our operations. We have installed and improved upon a number of conditioning monitoring technologies that have helped to ensure the health of our various systems. More substations have been fitted out with wireless remote monitoring and control devices, which allows us to quickly check that they are performing as well as they should. One of our largest investments to this effect, the Transmission Cable Tunnel Project, is now three years away from completion. Located 60 metres underground, deeper than the MRT tunnels, these two cross-island deep cable tunnels will help us maintain Singapore’s electricity network as one of the most reliable in the world. We continue to expand our gas network to ensure safe and secure World-class Network Performance Singapore’s power supply, already one of the most reliable in the world, became more so last year. In FY14/15, we have improved Singapore’s electricity network TWENTYPOWERFACTS “GAS” HOW WE FIRST STARTED? 01 Singapore Power has its roots in the Singapore Gas Company, which was formed in 1864 to provide piped gas to light Singapore’s street lamps. Back then, workers had to climb ladders to physically light the street lamps. When the locals first saw gas-lit street lights, they were mystified and would touch the posts gingerly in anticipation of finding them hot. At their peak, there were more than 4,000 gas-lit street lights in Singapore. It wasn’t until 1956 that the last gas street lights were replaced by electric ones. 26 reliability, as measured by the System Average Interruption Duration Index (SAIDI), by 54 per cent. A customer in Singapore would have experienced 0.34 minute of supply interruption for the full year on average, compared to 0.74 minute the previous year. This further strengthened Singapore’s lead in the 2014 global benchmark study on network reliability conducted by DNV GL. By comparison, a customer residing in Hong Kong, Tokyo, New York City or London would have experienced supply interruptions lasting 2.3 minutes, 5 minutes, 14 minutes or 50 minutes, respectively, on average. The performance of our gas network also fell within set targets. The SAIDI and SAIFI (System Average Interruption Frequency Index) scores for last year were 0.14 minute and 0.00073 interruptions per customer per year respectively. INVESTMENT IN INFRASTRUCTURE Electricity Network Development On 3 September 2014, we officially opened the Tembusu 230kV substation on Jurong Island. The S$162 million facility is the first and only substation in Singapore that has installed 500MVA 230kV series reactors, which ensured safe and stable power supply in an area of high demand. The new substation will help meet the growing needs of Jurong Island’s energy and petrochemicals industries. The construction of a second major project, a 400kV substation, is still underway on the island. Scheduled to be completed in FY18/19, this new substation will decrease the load on the current substations serving Jurong, TWENTYPOWERFACTS WORLD-CLASS RELIABILITY Singapore has the shortest and fewest electricity outages in the world, according to a global benchmark study in 2014. The average customer in Singapore experienced a total of about 44 seconds of unplanned electricity outage that year, compared to 5 minutes in Tokyo, 14 minutes in New York and 50 minutes in London. 44 02 Our customers in the heart of Singapore’s financial district continued to enjoy an uninterrupted, cost-effective and reliable alternative to conventional cooling systems. For the second consecutive year, Singapore District Cooling (SDC) provided chilled water at a constant 6 degrees Celsius to buildings without any disruption, cooling the air within. SDC’s safety record also remains unbroken, with zero accidents for the second consecutive year. Deputy Prime Minister Teo Chee Hean talking to SP staff about mobilisation responses during power supply disruptions 27 BUILDING ON TRUST (CONT’D) and help meet an anticipated increase in power demand from upcoming Jurong Island developments over the next five years. It will also supply power to Jurong and Tuas on the mainland via undersea cable tunnels. • Upper Jurong II 230kV substation This substation serves as a primary source to meet the demand growth at the Jurong area. It will also support the future Tuaspring power plant connection. • Changi Expo 66kV underground substation Our first underground substation will be located under Changi Business Park (CBP) in Singapore. It will power the proposed Downtown Line (DTL). The underground transformers at the Changi Expo substation are scheduled to be commissioned by end December 2015. The Changi East 230kV substation meets the rapidly growing demand in Eastern Singapore TWENTYPOWERFACTS AROUND THE WORLD AND BACK Singapore’s electricity cable network has grown almost 60 per cent in the past 20 years – from 16,610 km in 1995 to 26,458 km today. That’s 1995 16,610 km 2015 26,458 km 03 almost the distance from Singapore to San Francisco and back! Other electricity projects in progress include: • Changi East 230kV substation This substation will meet the rapidly growing demand for power in eastern Singapore. The region is currently served by the Paya Lebar 230kV substation, which also serves the industrial and commercial parks in Changi South and Changi North, as well as other major developments in the vicinity including the Changi Water Reclamation Plant (CWRP), Changi General Hospital and St. Andrew’s Community Hospital. Gas Network Development The natural gas network was extended by 5.66 km to connect to more industrial customers, while the town gas network was extended by 47.12 km to serve residential and commercial premises mainly in the Bukit Batok, Choa Chu Kang, Marina, Sengkang, Yishun, Punggol and Tampines housing estates. Since the Liquefied Natural Gas (LNG) Terminal commenced operations in May 2013, SPPG has continued to extend the gas transmission pipeline connected to the LNG Terminal. This year, a new gas transmission pipeline of approximately 14 km is being laid from Bahar Offtake Station to Mandai Offtake Station II. The project is targeted for completion in September 2016. Intelligent 28 To overcome the construction complexities of this project, we employed new design and tunnelling techniques, and an Instrumentation Data Management System (IDMS) jointly developed by SP and our contractors. The IDMS provides realtime updates from the tunnels to all parties involved, and allows swifter and more coordinated responses, better risk management and the adoption of mitigation measures where necessary. For the construction of the cross-island cable tunnel, the tunnel boring machine excavates through soil and rock strata underground Pigging was carried out for the newly commissioned gas transmission pipeline from Tuas South Offtake Station to Bahar Offtake Station. Two transmission customers, namely Sembcorp Tembusu Cogen and Evonik, were connected to the gas transmission network this year. The Gas Market Operations Section of the Transporter manages the operations and transactions of market participants via the Gas Transportation IT System Solution (GTSS), an IT application system designed with the requirements of the Gas Network Code (GNC) in mind. This year, SPPG implemented 27 GNC modifications that were approved by the Energy Market Authority. A major GTSS modification was undertaken to facilitate the changing of 4-hourly to 1-hourly gas nomination for injection at the SLNG Terminal. Transmission Cable Tunnel Project We made good progress on the Transmission Cable Tunnel Project, achieving two major milestones when the project team witnessed the Tunnel Boring Machine (TBM) breakthrough at the Paya Lebar and Rangoon shafts in February 2015. A five-year project scheduled to be completed in 2018, it is one of our longest and biggest infrastructural projects, and will ensure that Singapore continues to enjoy uninterrupted power for years to come. When completed, the two 35 km tunnels being laid 60 m (about 18 storeys) underground will hold transmission cables sending power to households, offices and factories. Cables can be accessed through the two tunnels, allowing them to be maintained and replaced more easily, and reducing the need for excavation at ground level. Improved Health Checks on Electricity Assets We remained vigilant about conducting condition monitoring or “health checks” on our power networks, successfully pre-empting 72 network failures during FY14/15 which could have cost us S$2.87 million. Condition monitoring is key in helping us prevent supply interruption. One of our condition monitoring technologies, the Oscillating Wave Test System (OWTS), has helped to avert 164 cases of potential cable failure from the time it was implemented in 2006 and the end of FY14/15. We also took further steps to improve the reliability and performance of one of our most valuable assets, the Transmission Gas Insulated Switchgear (GIS). We fitted 25 extra high voltage transmission substations with online Partial Discharge Monitoring Systems (PDMS), which helps us detect GIS faults early and avoid equipment failure. We also installed 29 BUILDING ON TRUST (CONT’D) online Dissolved Gas Analysis (DGA) monitoring systems for 36 transmission transformers and shunt reactors. To aid surveillance and monitoring, we installed wireless remote monitoring and control devices for another 100 units of 6.6kV substations, bringing the total to 1,400 substations. Asset Health Index System We developed the Asset Health Index (AHI) System to assess the condition of our transmission network assets. The AHI System enables us to take a more objective and systematic approach to the planning and prioritising of the renewal of ageing assets. Process Automation & Field Mobility We embarked on many initiatives to improve productivity in SPPG. For example, the Touch2Plan project completed in June 2014, helped digitise the vetting process for substation drawings, eliminating the need for print outs to be physically circulated, and speeding up the entire process within the company. accurately reflected, and there is an updated remarks column. Better Condition Monitoring of Gas Assets We improved the monitoring process for our gas pipelines, introducing a Pipeline Integrity Condition Monitoring System (PICMS) on 27 April 2015. Previously, gas pipeline data was collated and analysed manually. PICMS analyses condition monitoring data and provides risk-based information, thereby supporting safe and reliable operations of our gas transmission assets. The system also pitches the integrity of our pipelines against established engineering standards, and analyses the cathode protection system’s performance along the pipelines, providing a clear report of existing and potential issues. One of our goals is to align maintenance and inspection activities to ensure effective operations. Preventing and Managing Outages Further steps were taken to reduce outage duration in Singapore. In December 2014, we introduced an Outage Management System (OMS) which enables us to respond and restore power faster in the event of a power failure. The OMS cuts our response time by 20 per cent. TWENTYPOWERFACTS NIPPING PROBLEMS IN THE BUD 04 Why is electricity supply in Singapore so reliable? Condition monitoring, or regular health checks of our equipment and infrastructure, has helped us avert more than 800 potential network incidents and disruptions since 2001. We also followed up on the substation inspection app first launched in March 2014 with an improved version in November 2014. This new version comes with further enhancements such as flexible substation listing retrieval including for decommissioned substations. Section names are From Left: Gas Transmission Projects Technical Officer Mohamed Musa bin Abdul Majeed, Executive Engineer Lian Junyue, and Technical Officer Yakob Bin Mahdar preparing to carry out equipment maintenance works at an offtake station 30 With the OMS, several data systems are available at a single source. An officer can now take a customer call, find out which power zone the disruption is located in, dispatch a crew and record details of the power restoration from the same seat. OMS can also flag previous issues to indicate if the outage is a one-time occurrence or a chronic one that requires further investigation. Our future plans include equipping service teams with tablets, so they can receive information wirelessly and fix problems even more quickly. Mr Jimmy Khoo, Managing Director of Singapore District Cooling, receiving the National Infocomm Award from Prime Minister Lee Hsien Loong Improved Vehicle Tracking System We replaced an ageing computer system used to track the movement of our vehicles with a new Utility Vehicle Management System (UVMS). It enables real-time tracking of all SPPG vehicles, and control centres can now monitor multiple vehicles on one screen. This lowers maintenance costs and improves our operations. Pipeline And Riser Inspection System SPPG embarked on a mobility solution known as the Pipeline And Riser Inspection System (PARIS) in October 2014 to improve productivity. PARIS allows remote assignment of gas riser inspection jobs to field inspectors through the use of electronic tablets. The system also allows inspectors to file inspection reports and site photographs remotely to the servers. This reduces the inefficiencies of manual job assignment and also minimises the use of paper. Since its implementation, PARIS has helped to cut down waste and optimise the deployment of existing resources, achieving productivity and cost savings. Greater Efficiency at Singapore District Cooling An idea from a team at our Singapore District Cooling plant won a National Infocomm Award in the Most Innovative Use of Infocomm Technology (Private Sector – SME) category last year. The team came up with an idea called iTransform, which is a generator of simple apps, integrated with the innovative use of low-cost smart sensors. The initiative will allow technicians and operators to convert paper forms to electronic apps. This not only improves productivity but reduces the cumbersome use of paper forms. This digitisation and IT drive will enable SDC to be a “Smart” company, in line with Singapore’s Smart Nation vision. TWENTYPOWERFACTS COOLEST IN THE WORLD 05 Singapore Power does not just power up the Marina Bay area, it also cools it down. Singapore District Cooling, a subsidiary of Singapore Power, produces chilled water at 6 degrees Celsius that is piped to Marina Bay Sands, Gardens by the Bay, Marina Bay Financial Centre and many other buildings in the premium Marina Bay area for their air-conditioning systems. In fact, Singapore District Cooling runs the largest underground district cooling network in the world. 31 THEN STAR SERVICE We believe in stellar service with a smile, at every encounter. Despite evolving needs, our customers remain at the centre of all we do. Far left CHUA JIE YING Customer Care Officer, SP Services NOW Helping you manage your utilities transactions through just one phone call, one click of a mouse on the computer, one stop at our service centre, and all in one business day. SERVING UP POWER WITH A SMILE From a mobile app allowing customers to better manage their utilities at the touch of a button to supporting the use of greener energy options, SP Services’ commitment to excellence enabled us to once again bring service levels to awardwinning heights last year. We were delighted to be awarded SPRING Singapore’s Innovation Class (I-Class) award in recognition of our service innovations. Customers also enjoyed greater convenience with e-Kiosks at all our customer service centres, a new one-stop mobile app, and faster feedback mechanisms. Customers can use one of the e-Kiosks at SP Services’ Customer Service Centres to carry out their utilities transactions We took our support for solar power generation a step further, and are excited about our participation in the Demand Response Scheme, a national initiative that will increase the reliability and efficiency of Singapore’s energy sector. The results speak for themselves: our customer satisfaction survey last year showed satisfaction at its highest level since we started commissioning the survey in 2005. SERVICE EXCELLENCE External Recognition We were proud to bag the Innovation Class (I-Class) award in October last year from the national standards and accreditation body, SPRING Singapore. The award recognises how our creative new ideas have translated into better service for our customers. It joins other SPRING awards we have received over the years, including the Singapore Quality Class Star, People Developer and Singapore Service Class (S-Class) awards. These awards relate not just to service, but also to business excellence – how our organisation is effectively run to serve our customers well, and to sustain strong business performance. Staying Connected SP also continued to make a concerted effort to stay connected with our customers and in touch with their changing needs. We often meet with representatives from various industries to provide them with updates on our projects and to better understand their needs. In April, SP PowerGrid (SPPG) hosted the 5th Power Quality Interest Group meeting for the banking industry at the Labrador 230kV substation. Members of the group learnt about TWENTYPOWERFACTS ONCE IN A LIFETIME 06 Singapore consumers enjoyed a high level of power reliability experiencing 99.9999% interruption-free electricity supply. For most, that would be no more than one power outage in their lifetime. 34 the continuous improvements SPPG has made to its network performance and reliability, and were given a tour of the Power Quality Centre. That same month, SPPG held the 9th Power Quality Advisory Panel meeting at Sentosa Golf Club. Members of the panel include senior management from various semiconductor, pharmaceutical, petrochemical and chemical companies in Singapore. The panel serves as an avenue for feedback from these industries, and promotes collaboration and knowledge sharing on power quality management. Satisfaction Guaranteed An independent annual customer satisfaction survey showed customer satisfaction levels at a record high. The survey of 1,202 respondents, conducted between October 2014 and February 2015, found that 88 per cent were “satisfied” or “very satisfied” with the service they received from SP Services, in areas including responsiveness and accuracy of information. SP’s satisfaction rankings were higher than those of seven other large Singapore service providers that our customers frequently interact with. We also outperformed utility providers both in Asia and other parts of the world. ENHANCING CUSTOMER EXPERIENCES Greater Convenience After decades of being located off Orchard Road, SP Services’ Customer Service Centre left its Somerset home in March 2015 to move to the Raffles Place-Chinatown area. Customers can now access our services at our new service centre on Cross Street, conveniently located next to the Telok Ayer MRT station. TWENTYPOWERFACTS MILLIONS OF METERS Each of our 1.4 million customers has meters to measure their electricity, water and gas usage. On average, SP Services’ meter readers read some 75,000 meters a day while our SP technicians install close to 500 new meters a day. 07 All three of our customer service centres – the other two are at Toa Payoh and Woodlands – now have self-service e-Kiosks where customers in a rush can apply for or terminate a residential utilities account, view and print utilities bills and payment slips, and submit meter readings, among other things. Mohamed Asadullah bin Mohd Khalid, Meter Reader, leveraging technology to ensure reliable meter data readings SP On-the-Go While we upgrade our physical locations, we continue to emphasise our digital channels. With more customers going mobile, SP Services has launched a host of service channels for users on the go, from self-service e-Kiosks and online FAQs to e-billing. In January 2015, we introduced a mobile app that will help users reduce their energy and water consumption, lower their utilities bill and do their part in conserving the environment. 35 SERVING UP POWER WITH A SMILE (CONT’D) Teo Kai Zhi, Customer Care Officer (right), assisting a customer at the new SP Services Customer Service Centre at Cross Street With the one-stop app, users can access their past bills, track their power consumption against their neighbours’, find out which of their home utilities is consuming the most energy and water, set savings targets and find ways to reduce their bills. They can also submit meter readings and open or close a utilities account using the app. The app was road-tested by 310,000 customers during the pilot phase in the last quarter of 2014 and was well-received. Quicker Feedback Loop In the pilot trial of our new Electronic Customer Feedback System, customers can look forward to a fuss-free and more convenient way to provide feedback on our services. Instead of having to manually fill up forms, they will be able to send their feedback through a tablet. This touch-button convenience does away with paper forms and also allows for faster responses from SP Services staff. Power to Pay less SP Services has been working closely with the Energy Market Authority and the industry on a national programme that will improve the efficiency and reliability of Singapore’s energy market. The Demand Response (DR) programme will incentivise contestable consumers to adjust their electricity usage in response to high energy prices. The programme will go live in December 15. All contestable consumers who are able to offer a load curtailment of at least 0.1MW can participate in the Demand Response programme. TWENTYPOWERFACTS ONE AND ONLY SP Services is the only utility company in the world that connects residential customers to electricity, water and piped gas within one business day of their application. 08 36 Our key responsibility will be to provide reliable meter data on a daily basis for wholesale and retail settlement. GIVING CUSTOMERS CHOICES Supporting Contestability In the last year, SP Services has provided support and transfer services to a growing pool of contestable customers – commercial or industrial consumers – who can buy electricity from the retailer of their choice or from the wholesale market. We provided retail settlement, meter reading, meter data management, and enabled them to switch seamlessly from one retailer to another to make electricity purchases from the competitive wholesale market. Our recently introduced Advanced Metering Infrastructure (AMI) meters measure contestable customers’ usage at half-hour intervals, yielding accurate data to help consumers decide on the best service provider for them. We have also improved our IT systems to provide reliable back-end support. The number of contestable consumers is set to rise again as the contestability threshold is lowered in July 2015 to an average monthly consumption of at least 2,000 kWh. This will bring the pool of consumers eligible for contestability to 90,000, or 84 per cent of total electricity demand. Electricity Futures The EMA had decided to establish the Electricity Futures Market (EFM) to encourage new generation companies and independent retailers to enter into the Singapore electricity market. This will help to mitigate any market power concentration and further facilitate retail competition. SP Services has upgraded its IT system to support the smooth operation of the EFM. SUPPORTING GREEN SOLUTIONS In support of the increasing interest in solar energy adoption, SP now facilitates requests from contestable consumers who wish TWENTYPOWERFACTS SPOILT FOR CHOICE to sell excess solar energy to the national grid. Previously, they would have had to first register with the Energy Market Company (EMC), an onerous process when the amount of energy to be sold was very small. Now, they have the option of receiving payments from SP Services, which will aggregate their meter readings and settle payment with the EMC on their behalf. This move is aimed at simplifying the administrative process for the generation of solar energy, which is classified as an Intermittent Generation Source (IGS). The IGS scheme was introduced in July 2014. Forty years ago, customers had to make a monthly trip to the former Municipal Building at City Hall to pay their utilities bills. Today, our customers have several payment modes to choose from, like credit card, cheque, Giro and e-banking. If you prefer a friendly face to process your payment, you can still make your way to any one of our Customer Service Centres at Cross Street, Toa Payoh or Woodlands. BILL$ 09 37 THEN EMPOWERED TO EXCEL From the classroom to the field, our people are armed with the knowledge, skills and exposure to give their best to their customers, company and country. TAN SWEE SENG Senior Trainer, Training NOW Singapore Power has awarded more than 570 higher education scholarships and sponsorships to emerging engineering talent, helms the Singapore Institute of Power and Gas, and is home to possibly the largest number of certified professional engineers in Singapore. From Left U KAR MING Principal Engineer, Electricity Operations, SP PowerGrid MOHAMED AIDIL BIN SALIM Senior Engineer, Electricity Operations, SP PowerGrid LEE PEIRU Executive Engineer, Electricity Operations, SP PowerGrid SHIVA RAJ S/O RATHA KRISHNAN Executive Engineer, Electricity Operations, SP PowerGrid POWER PEOPLE SP Group CEO Wong Kim Yin with our second batch of SP Nithiah Nandan scholars at the SP Scholarship Award Ceremony 2015 At SP, we believe that people are our most important asset. We take pride in how we care for our people, channelling substantial resources into grooming and building existing and future talents. From nurturing youths in educational institutions, to developing the skills and leadership potential of our staff, our efforts are continuous, and driven by the conviction that it is our people that make us who we are. Our people have been working to power up Singapore even before it was a nation. Last year, six of our power veterans, who joined the organisation in 1964 and 1965, were honoured with 50-years long service awards from SP. They are an inspiration not only to their colleagues, but to all workers in Singapore. BUILDING OUR TALENT PIPELINE Nurturing The Next Generation To ensure a strong pipeline of talent for the power sector, SP awards scholarships, internships and book prizes to students from universities, polytechnics and the Institutes of Technical Education (ITEs) every year. In FY14/15, we awarded Singapore Power undergraduate scholarships to 10 university undergraduates and our second batch of SP Nithiah Nandan scholarships to 21 students from polytechnics and Institutes of Technical Education (ITE). Once they graduate and join us, these scholars will benefit from structured training and job rotations, as well as rich and diverse professional exposure. Since May 2013, we have given out a total of 72 book prizes to students of various tertiary institutions in our ongoing efforts to build mindshare in schools, and to reach out and inspire those with a passion for Engineering. TWENTYPOWERFACTS LEAVE IT TO THE PROFESSIONALS 10 Engineers looking to advance their careers would be in great company at Singapore Power. We have one of the highest number of certified Professional Engineers (95) in Singapore. 40 That year, the scope of the SP Book Prize was expanded to include not just top performers in electrical and power engineering at universities, but also in ITEs and Polytechnics. Ultimately, this will expand the pool of potential engineers and technical staff for the power industry. Hands On Experience We also hosted a record 87 interns from universities, polytechnics, ITEs and junior colleges. The interns – who were assigned a ‘buddy’ to guide them along – were given insights and a first-hand feel of working in the power industry to spark an interest in a career with us. Engineering the Right Skill Sets Our in-house leadership development programme – the Engineering Development for Graduates (EDGE) programme – started its third run for 30 engineers in July 2015. Since EDGE was started in July 2013, over 80 engineers have benefited from the structured programme that trains and develops a pool of multi-skilled engineers to meet SP’s business needs. This not only strengthens the practical engineering foundation of the fresh graduates, but also exposes them to a wide spectrum of our businesses and operations during their formative years. Powering our Leaders In June 2014, we extended a leadership development tool, the 360° Leadership Feedback Survey, to our Deputy Directors and Heads of Section. With this inclusion, 200 of our middle and senior managers are benefitting from feedback on TWENTYPOWERFACTS LIFETIME OF COMMITMENT Through the years, our staff have worked hard to power the nation – even before we were a nation. In 2014, we had three technicians and one meter reading inspector who joined us before Singapore was declared independent in August 1965, back when we were still a part of the Public Utilities Board (PUB ). 2015 1994 11 19841974 1964 Muhammad Redzuan Bin Sulaiman, Gas Operations, Dennis Khah, Electricity Operations, and Leong Qian Wei, Electricity Operations, are part of Singapore Powers EDGE leadership development programme 41 POWER PEOPLE (CONT’D) the effectiveness of their leadership not just from their immediate supervisors, but also from their peers and subordinates. We also conducted four runs of a customised Leadership Milestone Programme – Powering Leaders – to reinforce our leaders’ development in the leadership competencies that address business and management challenges. Participants also benefitted from hearing SP’s senior leaders share their personal leadership experiences relating to strategy, innovation and change management during the programme. STAYING AHEAD WITH OUR LABOUR RELATIONSHIPS In August 2014, SP became the first company in the power and gas industry to sign a Memorandum of Understanding with the Union of Power and Gas Employees (UPAGE) to extend the scope of the union’s representation in certain areas beyond Non-Executives, to include Executives, Engineers and Managers. This initiative was made in acknowledgement of the changing workforce profile in the SP Group of Companies where there has been a growing number of executive employees. CARING FOR OUR PEOPLE With an eye on our employees’ well-being, we re-designed our employee wellness programme to the more holistic StepUp! programme. Launched last year, StepUp! encourages employees to take charge of their personal health and wellness by attending programmes covering areas such as health, parenting, workplace bonding and financial planning. This more holistic approach to total wellness seeks to encourage healthy lifestyle habits within a total wellness framework. Our inaugural Health and Wellness Celebration Week was held in October 2014. Participating staff members were given a healthy snack starter pack and a pedometer to measure the number of steps they walked each day. They also took part in sporting activities, including a mass Telematch event at the Bedok Sports Hall, and the first-ever SP Games which saw more than 400 staff members participate in various competitive team sports. MEETING INDUSTRY NEEDS In September 2014, the Singapore Institute of Power and Gas (SIPG) was established as a one-stop training and development centre for professionals in the power and gas sector. One of the key milestones of SIPG was its recognition as an Approved Training Organisation by the Energy Market Authority (EMA) in June 2015. This will enable SIPG to leverage the Energy Training Fund administered by EMA. NTUC Secretary-General Mr Chan Chun Sing (centre) interacting with SP’s Manangement and UPAGE Delegates To broaden existing training in the area of transmission and distribution (T&D) of electricity and gas, four new courses have been developed. We have started 42 new course development work not only in T&D but also for Power Generation Plants, with industry support. All courses in SIPG will be mapped to the National Energy Competency Framework launched by EMA to ensure that they meet the competency needs of the industry. In addition, to address the emerging and increasingly pervasive use of solar power in Singapore, SIPG has introduced a new course on the Installation and Commissioning of Grid Tied Photovoltaic System. TWENTYPOWERFACTS ALL AROUND YOU Have you ever noticed Singapore Power’s substations or electricity overground boxes in your neighbourhood? There are more than 37,000 overground boxes and almost 11,000 substations across the nation that help to transmit and distribute electricity to our buildings and facilities – combined, that’s 10 times more than the number of bus stops in Singapore. 12 Over the past year, more than 280 training sessions across 100 courses have been organised to develop and deepen the skills of our staff and the industry. SIPG is working with local and global industry players to enhance local capabilities for the present and future needs of the industry. Executive Engineer Zac Teo Zi Cheng (right) cheering his team on during the annual Sports for Life event 43 THEN LIGHTING UP LIVES A helping hand when it’s least expected, and a smile when it matters most. The friends we can count on will get us through each day and are right by our side when we need them. Right TOH BEE HOON JANICE Executive Assistant, Regulatory Management, Singapore Power NOW We flex our muscles and reach out as far as we can – to our pioneers, little ones and families-in-need. Giving our time and energy to create joyful memories that last a lifetime. From left, in blue SP t-shirt JONATHAN OOI WEI HSIN Director, Legal & Corp Secretariat, Singapore Power KOON SWEE LING Manager, Finance, Singapore Power INDRA SHUN Administrative Assistant, Electricity Operations, SP PowerGrid POWERING WITH HEART Just as we power the nation’s growth and economy, SP is also proud to be able to light up the lives of those who need it most. Our efforts centre around donations to the needy elderly through the Singapore Power Heartware Fund, and active volunteerism by employees who devote time to causes such as care for the needy elderly, energy efficiency and safety for the community. Whether through the contribution of funds or time, we play our part in improving the quality of life of communities-in-need, and provide Staff volunteers assembling Power Packs of food essentials, to be distributed to beneficiaries of the Singapore Power Heartware Fund TWENTYPOWERFACTS POWERING THE HEART 13 Powering the Nation is about more than just keeping the lights on and the gas flowing. It’s also about improving the lives of the underprivileged. Since its inception in 2005, the Singapore Power Heartware Fund has supported the delivery of more than 4.9 million warm meals to the doorsteps of needy seniors and made sure seniors were accompanied on more than 82,000 trips for medical and rehabilitation care. sustainable solutions that reinforce our commitment to nation-building. RAISING FUNDS SP Heartware Fund Last year, the SP Heartware Fund reached out to 31,000 beneficiaries of 26 elderly programmes managed by the Community Chest. We were able to provide warm, nutritious meals and medical transport for those who live alone, dementia day care, hospice care, caregiver support, and living expenses for those who live in community homes. In FY14/15, we raised over S$1.2 million for the Fund. This was made possible by staff donations, fundraising events and contributions from members of the public who responded generously to our letters of appeal. Our annual Charity Golf Event, now in its 9th year, raised a record S$600,000 for the Fund last September. Under the Care and Share movement, funds were matched dollar-for-dollar by the Government. Our consistent efforts to raise funds for the Heartware Fund earned us the 2014 Special Events Platinum Award from the Community Chest. More than 30 per cent of our staff make monthly contributions to the Community Chest’s SHARE programme, which provides a stable source of funds to its beneficiaries. In recognition of these contributions, we received the SHARE Silver Award in September 2014. 46 GIVING TIME Besides donating money, our staff were also generous with their time. In FY 14/15, SP staff members spent 5,000 volunteer hours giving back to the community, far exceeding the 3,000-hour target we set for the year. The broad range of volunteer activities undertaken by our staff included presenting a charity gala dinner and concert, distributing emergency preparedness kits to Singapore households, and organising festive outings and celebrations for families from lowincome backgrounds. One highlight was packing and distributing 3,000 Power Packs of food essentials for needy seniors across Singapore. More than 370 staff volunteers spent over 1,600 hours on this activity, some driving their own SP volunteers bringing smiles to the faces of the elderly residents of All Saints Home through games and music vehicles to deliver the kits to destinations island-wide. Another first for SP was our Community Day event on 22 November 2014, held in partnership with Central Singapore and PEACE- Connect. More than 120 staff visited elderly residents living in North Bridge Road and cleaned their one- and two-room rental flats, decluttering, giving the homes fresh coats of paint, and even fumigating to rid some units of bed bugs. We also gave the elderly advice on how to use their electrical appliances safely, and conducted an enjoyable terrarium-making workshop for them. Volunteers and children alike enjoying the magic show during the outreach at Viva Foundation for Children with Cancer 47 POWERING WITH HEART (CONT’D) TWENTYPOWERFACTS 14 NATURAL GOODNESS SP Group CEO Wong Kim Yin (right) with representatives from various partners at the launch of our “Gift of Power” for SG50 CELEBRATING SG50 Free Charging Of Mobile Devices To commemorate the nation’s 50th birthday, SP is giving Singapore a “Gift of Power” to help people stay connected on the go. Two hundred mobile device charging stations are being set up at public hospitals and polyclinics, libraries, tertiary institutions and supermarkets throughout Singapore. These stations offer free charging services for members of the public to give their mobile devices a power boost on us. The stations will also screen public service videos on safety, energy efficiency, charitable causes and other useful topics. Love From The Stars In May 2015, SP was the presenter and main sponsor of Love from the STARS, a charity gala dinner and concert held in conjunction Singapore generates 90 per cent of our electricity today by burning natural gas, which is cleaner than fuel oil. This is up from just 10 per cent less than five years ago. We at Singapore Power are doing our part by transporting natural gas from our neighbours Malaysia and Indonesia through undersea pipes, and transporting it to the power generation companies. SP was the presenter and main sponsor of Love from the STARS which raised $6.4 million for six charities 48 with SG50. Proceeds from the event went to more than 160,000 beneficiaries of six local charities: Singapore Power Heartware Fund, All Saints Home, Sian Chay Medical Institution, Singapore University of Technology and Design scholarship fund, Thye Hua Kwan Moral Charities and Viva Foundation for Children with Cancer. For the first time, international artistes Jackie Chan, Wakin Chau, Jonathan Lee and Eric Tsang collaborated on the same stage for a good cause. Guests included Guest of Honour President Tony Tan and Mrs Mary Tan, Emeritus Senior Minister Goh Chok Tong and Mrs Goh, corporate leaders, sponsors and donors, as well as beneficiaries and their families. Singapore Power contributed more than S$500,000 towards the operating expenses of Love from the Stars and ran the event secretariat, helping to organise and promote the event. SP staff also volunteered their time to bring cheer to the beneficiaries of the charities by organising entertaining activities for them. Through the sale of dinner tables, an auction and outright donations, we helped to raise close to S$6.4 million, exceeding the S$6 million target. Energy Efficiency Taskforce Co-Lead Mike Chan Siang Chin (left) and Electricity Efficiency Centre Executive Assistant Haameshwaran s/o Panirselvam (third from left) show Second Minister for Trade and Industry S Iswaran (second from left) how the Great Energy Challenge is played during the launch of the “Energy Heroes: It’s your Power!” campaign at the Singapore International Energy Week Energy Heroes: It’s Your Power In October 2014, during the Singapore International Energy Week, SP launched a campaign to bring energy awareness to schools. Throughout 2015, some 16,000 students will be treated to an interactive roving exhibit where they will get the chance to learn about energy conservation through interactive games. This joint initiative by Singapore Power and the Energy Market Authority (EMA) is aimed at educating students in a fun and interactive way and inspiring them to take action in energy conservation. TWENTYPOWERFACTS JUST IN CASE 15 Have you ever noticed a giant, bright yellow metallic sphere in the Toh Tuck area? That iconic structure is the Toh Tuck gasholder, opened in 1998, which serves as a contingency store of town gas. The Toh Tuck gasholder can supply the nation with gas for up to 6 to 8 hours, should a backup be needed for the main gas supply from Senoko Gasworks. 49 SAFETY FIRST A PLEDGE TO SAFETY Safety excellence is essential to the responsible delivery of energy. At all our staff events, we reaffirm our pledge to safety. Safety is our highest priority. Every life is precious. Every accident is avoidable. We uphold safe practices and strive for zero accident. TWENTYPOWERFACTS FROM START TO FINISH SP Services processes about 31,000 requests monthly to open and close utilities accounts - that’s more than 1,000 a day on average. Powering the nation is busy work! 17 While delivering a power network that stands amongst the world’s best in terms of reliability and efficiency, we also emphasise the safety of our colleagues, our contractors and our community. Last year, everyone from the senior management to workers on the ground continued to drive home TWENTYPOWERFACTS REACHING DEEP 16 By 2018, Singapore Power will have built the deepest of any utilities or transportation tunnel in Singapore. Our tunnels for electricity transmission cables reach up to 60 m deep – more than the height of a 30-storey HDB block! the safety message by upholding rules and procedures, and through training, regular inspections and personal diligence. We pay special heed to road safety, ensuring that our workers navigate the roads without compromising their own safety or that of the public. Our efforts were recognised by the Workplace Safety and Health Council (WSHC) at their annual industry awards. Taking Care of our People In 2014, our safety performance improved by 50 per cent compared to 2013, as measured by the Lost Time Injury Frequency Rate (LTIFR). Our safety efforts are led by line management, who walk the talk to demonstrate their commitment to safety. Each month, our senior management conducts safety walkabouts at our work sites. This initiative has not only created traction with the rest of the line organisation but has also sent a strong message to both staff and contractors that we make safety a priority. In 2014, we conducted more than 50 senior management walkabouts, and over 15,000 safety observations group wide. To keep an even tighter rein on safety, we expanded the window of reporting safety incidents to include those with injuries resulting in between one and three lostwork days, and also included those incidents in our safety performance. Previously, we only included incidents with injuries resulting in more than three lostwork days, in line with Ministry of Manpower requirements. In 2014, we set up the Group Safety & Health department to further 50 to refresh their skills. In future, the requirement will be extended to all employees who have driving licences. Before setting off for work, the vehicles of the workers are inspected by their supervisor, to ensure that each vehicle does not pose a threat to the driver, passengers or other road-users. Singapore Power Senior Management at a work-site safety walkabout raise safety standards across SP. It we launched a group-wide Vehicle develops and spearheads initiatives and Driving Safety Campaign within the company. These include in February 2015, where risk sharing of lessons learnt from past assessment, safety briefings and incidents and the enhancement training were a key part. Contests of near-miss reporting. This new were organised to encourage staff department’s work complements participation in the campaign. the annual Safety Roadshow that our safety officers have rolled out Safety on the Move at all district offices and the Safety We installed video cameras in our Refresher Course that covered fleet of vehicles, including motor more than 1,700 workers last year. cars and motorcycles. The ‘eye’ in the vehicle encourages our drivers TARGETED SAFETY MEASURES to drive more safely, while the high definition graphics captured For specific activities with high provides an impartial record in the perceived risks, we implemented case of an accident. targeted safety measures to mitigate the risks. A new guideline was also developed that requires all field staff with a Many of our employees have to be driving or riding licence to attend on the road as part of their work. defensive driving or riding training In order to enhance driving safety, respectively once every five years Working at Heights Programme We introduced a Work-at-Height (WAH) programme for staff who often perform tasks high above the ground, for example examining substation roofs or maintaining transformers and switchgears within our substations. The programme covers topics such as fall prevention measures and the safe use of work-at-height equipment like ladders. We also conducted briefings on related safety equipment and WAH regulations, and shared industry best practices. TWENTYPOWERFACTS UNDER THE SEA When an undersea tunnel linking Jurong Island to the mainland is completed in 2018, Singapore Power staff carrying out their work there will be able to walk under the sea to get to Jurong Island – all 4,500 steps or so. 18 51 SAFETY FIRST (CONT’D) TWENTYPOWERFACTS CARVING OUT SPACE To construct two crossisland underground cable tunnels to house the high-voltage transmission cables of the future, we will have to excavate more than 1.1 million cubic metres of dirt, soil and rocks – enough to fill more than 450 Olympic-sized swimming pools! 19 System Certifications We were pleased to receive the following certifications in the past year, in recognition of our safety management system: The safety management systems of both SP PowerGrid and SP Services were certified under SS 506 (Singapore Standard on Occupational Safety and Health Management System) and OHSAS 18001:2007 (International Standard on Occupational Health and Safety Management System). Both systems were subsequently awarded the bizSAFE Star, the highest level of certification under the Workplace Safety and Health Council’s bizSAFE framework. Taking Care of our Contractors We continued to improve the safety of our contractors through frequent communication sessions, safety induction, safety orientation courses, safety inspections, and a post-contract performance evaluation at the end of each project. As part of our contractor safety efforts, our project and safety officers conducted regular safety audits and shared their findings with our contractors, who then carried out corrective actions to improve their own safety. We also had regular dialogues with our contractors to identify areas that may pose a danger to their workers. Through these dialogues, we discovered that workers faced a higher risk of leg injury when doing road works with heavy machinery nearby. We have since installed both rear-view and other additional mirrors on our excavators to remove blind spots. This reduces the chances of excavator operators accidentally injuring their fellow workers performing jobs nearby. We also installed alarms that beep while the machines are in operation, so that surrounding workers are constantly aware that the machine is close by. Safety is a concerted multi-level effort between SPPG, its partners and contractors Safety programmes In July 2014, we initiated a compulsory safety programme for our contractor workers. Safety@ SPPG is conducted in the various native languages of the workers so 52 that the safety message is easily embraced by the workers. Our goal is to raise their safety awareness when performing common jobs like road works. Since the launch of the programme, we have trained more than 1,500 workers. In February 2015, the SP Training Institute customised this course for workers involved in our transmission cable tunnel project. In addition to classroom training, the workers are taken on a tour of a cable tunnel site to see the twostorey-high Tunnel Boring Machine up close. This helps them better understand the need for safety. About 800 cable tunnel workers have undergone this course by the SP Training Institute. We have also conducted briefings on the importance of wearing Personal Protective Equipment (PPE) – including helmets, reflective vests and safety boots – to standardise practices among our contractors. Mr Peter Leong (right) Managing Director, SP PowerGrid, receiving the bizSAFE Partner Award from then Manpower Minister Mr Tan Chuan-Jin have obtained at least bizSAFE Level 4 certification. SP PowerGrid won the bizSAFE Partner Award in February 2015. The award is testimony to SP PowerGrid’s continuous efforts in helping contractors and partners improve safety at both the company and national level. behaviour among our workers as well as to identify and rectify unsafe practices. The footage will also help us share and learn from incidents and near-misses. TWENTYPOWERFACTS 20 AWARDS AND RECOGNITION All contractors who work with us must join the bizSAFE programme, a nation-wide five-step safety programme run by the Workplace Safety and Health Council (WSHC). Since last year, we have required all our contractors and subcontractors to be at least bizSAFE Level 4-certified, up from our previous requirement of bizSAFE Level 3. To date, over 130 of our contractors Recognising Safety To promote a culture of safety, we reward our contractor workers for adopting safe practices by giving them supermarket vouchers on the spot. We also give cash awards to those contractors who have made measurable progress in their safety performance. We will be installing closed-circuit television (CCTV) cameras at critical work sites to encourage safe A POWERFUL HISTORY Some of Singapore’s most prominent arts and entertainment buildings used to be power facilities. One is The Substation at Bras Basah, and another is St James Power Station near Sentosa, which was Singapore’s first coal-fired power plant. 53 FINANCIAL SUMMARY CONTENTS Summary Directors’ Report 55 Independent Auditor’s Report 57 Balance Sheets 58 Income Statements 59 Statements of Comprehensive Income 60 Statements of Changes in Equity 61 Notes to the Summary Financial Statements 63 54 SUMMARY DIRECTORS’ REPORT YEAR ENDED 31 MARCH 2015 IMPORTANT NOTE The summary financial statements as set out on pages 58 to 67 contains only a summary of the information in the directors’ report and financial statements of Singapore Power Limited’s (the “Company”) annual report. It does not contain sufficient information to allow for a full understanding of the results and the state of affairs of the Company or of the Company and its subsidiaries (collectively the “Group”). The full annual report, including the independent auditor’s report on those financial statements and the directors’ report, can be found on the Group’s website www.singaporepower.com.sg. 1. DIRECTORS The directors in office at the date of this report are as follows: Tan Sri Mohd Hassan Marican Mr Ho Tian Yee Mr Tan Chee Meng Mr Choi Shing Kwok Mrs Oon Kum Loon Mr Tan Puay Chiang Mr Ong Yew Huat Mr Timothy Chia Chee Ming (Appointed on 16 June 2014) Mr Ng Kwan Meng (Appointed on 16 June 2014) Mr Wong Kim Yin 2. PRINCIPAL ACTIVITIES The principal activities of the Company are that of investment holding and provision of management support services. Its subsidiaries are engaged principally in the transmission and distribution of electricity and gas, provision of related consultancy services and investments in related projects. 3. UNUSUAL ITEMS DURING AND AFTER FINANCIAL YEAR In the opinion of the directors, no item, transaction or event of a material and unusual nature has arisen during the financial year or in the interval between the end of the financial year and the date of this report which would substantially affect the results of the operations of the Group and the Company for the financial year in which this report is made, or render any item in the financial statements of the Group and the Company for the current financial year misleading, and/or affect the ability of the Group and the Company in meeting the obligations as and when they fall due, except as disclosed in the notes to the full financial statements. 55 SUMMARY DIRECTORS’ REPORT YEAR ENDED 31 MARCH 2015 The summary financial statements set out on pages 58 to 67 was approved by the Board of Directors on 11 June 2015 and was signed on its behalf by: TAN SRI MOHD HASSAN MARICAN Chairman MR WONG KIM YIN Group Chief Executive Officer/Director 11 June 2015 56 INDEPENDENT AUDITOR’S REPORT ON THE SUMMARY FINANCIAL STATEMENTS REPORT TO THE MEMBER OF SINGAPORE POWER LIMITED The accompanying summary financial statements of Singapore Power Limited (the “Company”) and its subsidiaries (the “Group”), which comprise the consolidated balance sheet of the Group and the balance sheet of the Company as at 31 March 2015, the consolidated income statement, statement of comprehensive income and statement of changes in equity of the Group and the income statement and statement of comprehensive income of the Company for the year then ended, and related notes as set out on pages 58 to 67, are derived from the audited financial statements of the Group for the year then ended. We expressed an unmodified audit opinion on those audited financial statements in our report dated 11 June 2015. The summary financial statements do not contain all the disclosures required by the Singapore Financial Reporting Standards. Reading the summary financial statements, therefore, is not a substitute for reading the audited financial statements of the Group. Management’s responsibility for the summary financial statements Management is responsible for the preparation of a summary of the audited financial statements on the basis described in note 1. Auditors’ responsibility Our responsibility is to express an opinion on the summary financial statements based on our procedures, which were conducted in accordance with Singapore Standard on Auditing 810 “Engagements to Report on Summary Financial Statements”. Opinion In our opinion, the accompanying summary financial statements derived from the audited financial statements of the Group for the year ended 31 March 2015 are consistent, in all material respects, with those audited financial statements, on the basis described in note 1. Other Matter The summary financial statements of the Group and Company for the year ended 31 March 2014 were audited by another auditor who expressed an unmodified opinion on those statements on 30 May 2014. ERNST & YOUNG LLP Public Accountants and Chartered Accountants Singapore 11 June 2015 57 BALANCE SHEETS AS AT 31 MARCH 2015 Group Company 2015 2014 2015 2014 $ million $ million $ million $ million (restated)* (restated)* Non-current assets Property, plant and equipment 10,292.1 9,437.5 22.3 24.0 Intangible assets 117.7 106.6 7.6 7.6 Subsidiaries – – 6,854.9 6,779.5 Associates and joint venture 3,010.3 3,354.3 1.3 1.3 Other non-current assets 227.3 170.5 60.3 1.1 Deferred tax assets 8.3 12.1 – – Other investments 197.2 – 197.2 – 13,852.9 13,081.0 7,143.6 6,813.5 Current assets Other investments 3.8 – 3.8 – Inventories 53.0 48.3 – – Trade and other receivables 522.0 730.3 3,827.6 2,689.1 Cash and cash equivalents 1,203.3 3,120.4 544.6 2,872.4 1,782.1 3,899.0 4,376.0 5,561.5 Total assets 15,635.0 16,980.0 11,519.6 12,375.0 Equity Share capital 2,911.9 3,911.9 2,911.9 3,911.9 Reserves (265.9) 39.7 (0.6) – Accumulated profits 5,882.0 5,269.4 4,918.1 4,886.5 Equity attributable to owner of the Company 8,528.0 9,221.0 7,829.4 8,798.4 Non-controlling interests – 46.9 – – Total equity 8,528.0 9,267.9 7,829.4 8,798.4 Non-current liabilities Bank loans 79.7 100.0 – – Debt obligations 3,174.5 3,715.3 – – Other financial liabilities 71.6 111.6 9.4 – Other non-current liabilities 364.7 470.7 3.5 3.6 Deferred tax liabilities 1,150.9 1,099.8 0.4 1.4 4,841.4 5,497.4 13.3 5.0 Current liabilities Trade and other payables 1,531.9 1,886.8 3,668.7 3,567.1 Debt obligations 582.4 162.1 – – Other financial liabilities 13.2 34.0 – – Current tax payable 138.1 131.8 8.2 4.5 2,265.6 2,214.7 3,676.9 3,571.6 Total liabilities 7,107.0 7,712.1 3,690.2 3,576.6 Total equity and liabilities 15,635.0 16,980.0 11,519.6 12,375.0 * See note 2 58 INCOME STATEMENTS YEAR ENDED 31 MARCH 2015 Group Company 2015 2014 2015 2014 $ million $ million $ million $ million (restated)* Continuing operations Revenue 4,840.3 4,793.1 477.3 198.3 Other income 191.7 265.6 5.0 10.3 Expenses - Purchased power (2,873.4) (3,202.7) – – - Depreciation of property, plant and equipment (502.4) (456.2) (4.9) (5.8) - Amortisation of intangible assets (23.8) (21.7) (2.1) (2.6) - Maintenance (87.4) (97.4) (5.9) (4.6) - Staff costs (259.0) (337.0) (60.7) (57.7) - Property taxes (44.1) (56.3) (0.3) (0.3) - Other operating expenses (132.8) (163.0) (24.3) (13.8) Operating profit 1,109.1 724.4 384.1 123.8 Finance income 20.1 13.5 27.9 21.9 Finance costs (88.8) (82.5) (4.8) (6.9) Share of profit of associates, net of tax 146.3 33.3 – – Share of profit of joint venture, net of tax 1.5 3.1 – – Profit before taxation 1,188.2 691.8 407.2 138.8 Tax (expense)/credit (191.8) (151.9) (5.6) 4.9 Profit from continuing operations 996.4 539.9 401.6 143.7 Discontinued operations Profit from discontinued operations, net of tax – 344.6 – – Exceptional items - Gain on derivatives used for economic hedge – 129.0 – – Profit for the year 996.4 1,013.5 401.6 143.7 Profit attributable to: Owner of the Company 991.1 921.8 401.6 143.7 Non-controlling interests

Our Core, Our Future ANNUAL REPORT 2005 Singapore Power Annual Report 2005 1 Contents Chairman’s Statement 7 Board of Directors 10 Corporate Governance 14 Senior Management 18 Corporate Highlights 20 Group Financial Highlights 23 Operational Review 25 • Singapore Power At Home 25 – SP PowerGrid 27 – PowerGas 37 – SP Services 45 • Singapore Power Overseas 51 – SP AusNet 53 – Asia 59 Our People, Our Community 61 2 Singapore Power Annual Report 2005 Our Mission We provide reliable and efficient energy utility services to enhance the economy and the quality of life. Our Values Commitment We commit to creating value for our customers, our people and our shareholders. We uphold the highest standards of service and performance. Integrity We act with honesty. We practise the highest ethical standards. Passion We take pride and ownership in what we do. Teamwork We support, respect and trust each other. We continually learn, and share ideas and knowledge. Singapore Power Annual Report 2005 3 Our Core, Our Future “ Growth, new challenges and adaptability are symbolised in this ceramic wall mural (facing page). The pillars depict the strength which is gained from unity, while the concentric configurations, made up of separate pieces, represent the role that each person has to play in contributing to the whole. Like the individuals who make up the organisation, each piece is unique. ” By Mural Artist Hasan Zolkifly Rahim 4 Singapore Power Annual Report 2005 Wall mural of stoneware with gold ash glaze at Singapore Power Building Singapore Power Annual Report 2005 5 Building on our strengths, we continued to achieve significant progress on many fronts during FY2005. It was a very successful year — SP AusNet was simultaneously listed in Australia and Singapore; network performance improved, maintaining world-class standards; continued investments were made to enhance and expand our electricity and gas networks; partnerships with customers were deepened; and new service initiatives launched. 6 Singapore Power Annual Report 2005 Chairman’s Statement Our Core, Our Future We celebrated our 10th Anniversary during the year under review. It was a significant milestone for all of us at Singapore Power (SP), marking a decade of changes, challenges, and achievements. In the relatively short span of 10 years, we have seen the liberalisation of the electricity industry in Singapore and the transformation of the market to one that is based on competition. The restructuring of the industry and the new rules of a competitive electricity market have had a profound impact on the nature and structure of our business and organisation. We can be justifiably proud of our achievements and our evolution in the liberalised electricity sector. We have done this by strengthening and deepening our core capabilities and expertise to enhance our standing and performance. Today, we are the sole electricity and gas transmission and distribution company in Singapore. Our Australian subsidiary, SP AusNet, owns the sole electricity transmission network and one of the electricity and gas distribution networks in Victoria. We also provide integrated utilities support services for electricity, gas, water and refuse collection in Singapore. And we have maintained our good credit ratings of “AA” from Standard & Poor’s and “Aa1” from Moody’s. Building on our strengths, we continued to achieve significant progress on many fronts during FY2005. FINANCIAL PERFORMANCE For the financial year ended 31 March 2006, SP Group reported a proforma net profit of $726 million, excluding exceptional and nonrecurring items, up 6% from a year ago. Total revenue rose 17.1% to $4.84 billion. Total assets stood at $18.7 billion. Currently, the Group has close to 3,800 staff. SP AUSNET LISTING A SUCCESS A major corporate highlight was the successful simultaneous listing of SP AusNet on the Australian and Singapore stock exchanges. The Initial Public Offering was greeted by enthusiastic response and support from investors in Australia, Singapore, United States and Europe. BIG GAINS IN ELECTRICITY NETWORK PERFORMANCE In Singapore, our network performance achieved considerable improvements, reflecting our commitment to maintaining a world-class power network. There was a shorter system average interruption time; fewer supply interruptions; and lower interruption frequency as well as interruption duration indices. Singapore Power Annual Report 2005 7 Chairman’s Statement Meanwhile, feedback from our second annual customer survey showed better customer satisfaction than that of the first survey in 2004. CONTINUING INVESTMENTS AND EXPANSION Without letting up, we continued to push ahead with investments in our electricity infrastructure to ensure an efficient and reliable delivery of quality power into the future. We also increased the capacity of our natural gas transmission network and expanded the reach of our natural gas and town gas distribution. Priming ourselves for increasing opportunities beyond Singapore, we launched a new initiative called SP Global Solutions (SPGS). It will leverage upon the Group’s core competencies and intellectual property to provide management consultancy to overseas utilities as a means to enter into new markets and seize new expansion opportunities. The natural gas projects could potentially see up to 15,000 properties having access to natural gas for the first time while the transmission network augmentation projects are intended to support and meet load growth in Victoria’s metropolitan and regional areas. DEEPENING PARTNERSHIP WITH CUSTOMERS We are also deepening our relationship with customers in Singapore, working in close partnership with individual companies as well as industry sectors. A high-level Power Quality Advisory Panel, which includes chief executives from industry as members, was formed to address power quality issues at a macro and strategic level. At the industry level, the Electronics & Semiconductor Power Quality Interest Group was inaugurated. Interest groups for the Pharmaceutical and the Chemical & Petrochemical sectors will be launched in the coming year. In Victoria, Australia, SP AusNet further entrenched itself as a leader in electricity transmission and electricity and gas distribution. This follows its success in securing a natural gas extension programme to supply natural gas to a dozen regional towns, in tendering for two major transmission network augmentation projects, and the further expansion and development of its electricity transmission and distribution networks. NEW SERVICE INITIATIVES We continued to move towards improving customer services. A Pay-As-You-Use (PAYU) metering scheme was successfully launched, enabling customers whose utility payments are in arrears to better manage their consumption while discharging their outstanding bills over a period of time. 8 Singapore Power Annual Report 2005 We also made it even easier and more convenient for customers to pay their utility bills by expanding the channels to include the island-wide 7-Eleven convenience store chain. Customers can now pay their utility bills at any 7-Eleven convenience store, at any time — day or night — using cash, NETS or CashCard. A new common utility enquiry hotline was also introduced for the convenience of customers. An independent “mystery” audit last year found that overall service level improved from 77% to 85% over a 12-month period. A Customer Satisfaction Survey reinforced this finding, with results showing that 83% of customers were satisfied with our services. SERVING THE COMMUNITY We have always strived to be a part of the community in which we operate, contributing to charities and worthwhile causes. We are happy that we were able to commemorate our 10th Anniversary Celebrations with the launch of the Singapore Power Heartware Fund. We have raised more than $1 million so far to support Home Help Service programmes administered by the Community Chest. We are committed to raising $1 million a year for three years. My fellow members on the SP Board of Directors have faithfully and diligently carried out their duties, and have been unstinting in their valuable counsel. I would like to extend my deep appreciation to Ms Engeline Teh Guek Ngor who retired from the Board in July 2005. Our achievements in FY2005 were also made possible because of the dedication and commitment of our staff, all of whom can be proud of their role and position in the organisation and its success. The Union of Power and Gas Employees (UPAGE) has been highly effective in representing our staff through their responsible dialogue and partnership with Management to further improve employee relations for the benefit of all. We are also fortunate to have customers and business partners who are willing and responsive in working closely with us. I look forward to your continued support as Singapore Power builds on its core competencies to secure its future. LAST BUT NOT LEAST It has, indeed, been a very busy year for the SP Group, and a very fruitful one too. It is with great pleasure that I acknowledge and thank all those who have been a part of it. NG KEE CHOE Chairman Singapore Power Annual Report 2005 9 Board of Directors MR NG KEE CHOE, CHAIRMAN Mr Ng Kee Choe, 61, is the non-executive Chairman of Singapore Power Limited. He was appointed Director on 1 September 2000 and became its Chairman on 15 September 2000. He is also the nonexecutive Chairman of SP AusNet*. Mr Ng’s other current board directorships include his position as Chairman of NTUC Income Insurance Cooperative Ltd, and Director of Singapore Airport Terminal Services Ltd and Singapore Exchange Limited. He is also the President Commissioner of PT Bank Danamon Tbk of Indonesia, a member of the Temasek Advisory Panel and a member of the Advisory Council of China Development Bank. For his contributions to public service, Mr Ng was awarded the Public Service Star Award in 2001. MR TAN GUONG CHING Mr Tan Guong Ching, 59, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 June 2000. He is the Chairman of various companies, including SP PowerGrid Limited, Singapore Technologies Aerospace Ltd, Singapore Technologies Telemedia Pte Ltd, STT Communications Ltd and StarHub Ltd. He is also a Director of Allco (Singapore) Limited and Singapore Pools (Private) Limited. Mr Tan was formerly the Permanent Secretary for the Ministry of Home Affairs. 10 Singapore Power Annual Report 2005 MR ALAN CHAN HENG LOON Mr Alan Chan Heng Loon, 53, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 June 2001 and is also the Chairman of SP PowerAssets Limited. Mr Chan is currently the Chief Executive Officer and a Director of Singapore Press Holdings Ltd. He is the Chairman of Urban Redevelopment Authority and is a member of the External Review Panel (Quality Assurance Framework for Universities), the Board of Trustees, Courage Fund, Board of Governors of The Singapore-China Foundation, INSEAD Singapore Council and INSEAD France. Previously, Mr Chan was the Permanent Secretary for the Ministry of Transport and held directorships in DBS Group Holdings Ltd, The Development Bank of Singapore Ltd and PSA Corporation Ltd. He is currently on the boards of MediaCorp TV Holdings Pte Ltd, MediaCorp Press Ltd, Singapore Press Holdings Foundation Limited and TOM Outdoor Media Group Limited. MR ERIC GWEE TECK HAI Mr Eric Gwee Teck Hai, 67, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 January 2001. He is the Chairman of SP Services Limited and a Director of SP AusNet*. Mr Gwee is also a Director of WorleyParsons Ltd and the Melbourne Business School Ltd. In addition, he is the Chairman of the Board of Governors for the Institute of Technical Education (ITE) and ITE Holding Pte Ltd. Mr Gwee was the Chairman of the Public Transport Council from 1989 to 2005. He was also the Chairman of CPG Corporation Pte Ltd and was a Director of ExxonMobil Singapore Pte Ltd till 2001. For his many years of dedicated service to the community, Mr Gwee was awarded the Public Service Star in 1994 and the Public Service Star (Bar)[BBM(L)] in 2004. DR GEORGE ALLISTER LEFROY Dr George Allister Lefroy, 66, is a non-executive independent Director of Singapore Power Limited. He was appointed Director of Singapore Power Limited on 1 June 2000. He is also a Director of SP AusNet* and Cobar Consolidated Resources Ltd, as well as the President/Commissioner of PT Chandra Asri. Dr Lefroy is the Chairman of the Cambridge Australian Trust, Victorian Committee and a State Councillor of St John Ambulance Australia (Victoria) Pty Ltd. He also founded the Bruce Lefroy Centre for Genetic Health Research. Dr Lefroy was formerly the Executive Vice-President of Shell Chemicals Ltd and held directorships in Shell Eastern Petroleum Ltd, Petrochemical Corporation of Singapore Pte Ltd, Basell Eastern Pte Ltd and Saudi Petrochemical Company Ltd. Singapore Power Annual Report 2005 11 Board of Directors MR KEITH TAY AH KEE Mr Keith Tay Ah Kee, 62, is a nonexecutive independent Director of Singapore Power Limited. He joined the Board on 1 January 2002. He currently serves on the boards of several public companies, including Singapore Reinsurance Corporation Ltd, Singapore Post Limited and Stirling Coleman Capital Limited, of which he is Chairman. He is also the Chairman of Aviva Ltd. Mr Tay is currently a board member of the Singapore International Chamber of Commerce, of which he was Chairman from 1995 to 1997. He is also Vice Chairman of the Singapore Institute of Directors. He was the President of the Institute of Certified Public Accountants of Singapore from 1982 to 1992 and was the Singapore Representative on the Council of the International Federation of Accountants from 1987 to 1990. Mr Tay was also Chairman and Managing Partner of KPMG Peat Marwick from 1984 to 1993. MR HO TIAN YEE Mr Ho Tian Yee, 54, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 May 2003. Currently, Mr Ho is the Executive Director of Pacific Asset Management (S) Pte Ltd and holds directorships in publicly-listed companies, including Fraser & Neave Ltd, Singapore Exchange Limited and Great Eastern Holdings Ltd. He also sits on the boards of non-listed companies — The Overseas Assurance Corporation Ltd, Times Publishing Ltd and The Great Eastern Life Assurance Company Ltd. Mr Ho was awarded the Public Service Medal in 1997. Mr Tay qualified as a Chartered Accountant in London, UK, in 1968, and is a Fellow of the Institute of Chartered Accountants in England and Wales. He was conferred the first International Award for outstanding contribution to the profession by the Institute of Chartered Accountants in England and Wales in 1988 and the BBM Public Service Star in 1990. The Institute of Certified Public Accountants of Singapore also conferred on Mr Tay the Gold Medal for distinguished service to the profession and made him an Honorary Fellow in 1993. 12 Singapore Power Annual Report 2005 MR TAN CHEE MENG Mr Tan Chee Meng, 49, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2005. He is also a Director of SP PowerAssets Limited. Currently, he is the Managing Partner of Harry Elias Partnership and was appointed a Senior Counsel in 2006. Mr Tan is a member of the Singapore Institute of Arbitrators and an Accredited Adjudicator of the Singapore Mediation Centre. He is also on the Panel of Accredited Arbitrators of the Singapore International Arbitration Centre, and of Badan Arbitrase Nasional Indonesia. MR BOBBY CHIN YOKE CHOONG Mr Bobby Chin Yoke Choong, 54, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 23 January 2006. Currently, he is the Chairman of Singapore Totalisator Board and Changi Airports International Pte Ltd. Mr Chin serves on the boards of the Competition Commission of Singapore and several publicly-listed companies including Oversea-Chinese Banking Corporation Limited, AV Jennings Limited, The Straits Trading Company Limited, Yeo Hiap Seng Limited and Stamford Land Corporation Ltd. He also sits on the Boards of Trustees of the Singapore Management University and the Singapore Indian Development Association (SINDA). He was the Managing Partner of KPMG Singapore from 1992 to 2005 and Chairman of Urban Redevelopment Authority from April 2001 to March 2006. In 2003, Mr Chin was awarded the Public Service Medal. MR QUEK POH HUAT Mr Quek Poh Huat, 59, is the Group Chief Executive Officer and a Director of Singapore Power Limited. Within the Singapore Power Group, Mr Quek serves as Director on the boards of SP PowerAssets Limited, SP PowerGrid Limited and SP Services Limited. He is the Chairman and a Director of PowerGas Limited and SPI Management Services Pty Ltd. Mr Quek is also a Director of SP AusNet*. He is a board director of publicly-listed Singapore Technologies Engineering Ltd. Mr Quek is Singapore’s non-resident Ambassador to Sweden. He was awarded the Public Service Star Award in 1994. Information as at 15 June 2006 * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual-listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. Singapore Power Annual Report 2005 13 Corporate Governance Ethics and Accountability The SP Board is committed to good corporate governance. The principles set out in the revised Code of Corporate Governance 2005 (the Code) for listed companies are followed closely by SP although it is not required to do so. SP has used the Code as its guide and has put in place an internal framework to ensure good corporate governance in its business practices and activities. The Whistleblower Policy, which was launched during the financial year, strengthens ethical business conduct in the Group. SP endeavours to enhance shareholder value by ensuring the highest standards of corporate governance and accountability. SETTING DIRECTIONS The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a sound system of internal controls to protect the Group’s assets, and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. In the last financial year, the Board met seven times and held a Board retreat. Newly-appointed Board Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. The Group also provides on-going education on Board processes and best practices. ACCESS TO INFORMATION The Board is provided with complete information prior to Board meetings and on an on-going basis. Board papers include management financial reports, annual budgets and performance against budget, announcement of results, matters requiring Board’s decision, updates on key outstanding issues and disclosure documents as well as updates on new legislative developments. The Board also has separate and independent access to Senior Management and the Company Secretary. The Company Secretary ensures that Board procedures are observed and that the Company complies with the requirements of the Companies Act and other applicable regulations. Should the Directors, whether as a group or individually, require independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, a professional advisor to render advice. 14 Singapore Power Annual Report 2005 ACCOUNTABILITY In presenting the annual financial statements to the shareholder, the Board aims to provide the shareholder with a balanced and comprehensive assessment of the Group’s position and prospects. Management currently provides the Board with appropriately detailed management accounts of the Group’s performance, position and prospects on a monthly basis. There is a strong element of independence in the Board composition — independent nonexecutive Directors constitute more than threequarters of the entire Board. The independence of each Director is reviewed annually by a Nominating Committee in accordance with the Code of Corporate Governance. The current size of 10 Board members is appropriate for effective decision-making, taking into account the scope and nature of the Group’s operations. Collectively, the Directors possess a wealth of expertise and experience in the management of business at senior and international levels. BOARD COMMITTEES The Board is supported by specialised committees to facilitate effective supervision of Management. These are the Audit Committee, the Risk Management Committee, the Finance Committee, the Nominating Committee and the Staff Development and Compensation Committee. Audit Committee The Audit Committee (AC) comprises three non-executive Directors, all of whom are independent Directors as defined in the Code. The Board is of the view that the members of the AC have the financial management expertise and experience to discharge the AC’s responsibilities. The members are: Mr Keith Tay Ah Kee (Chairman) Mr Tan Chee Meng Mr Timothy Chia Chee Ming (co-opted external member) The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes; the systems of internal controls; and the process of monitoring compliance with the applicable laws, regulations and codes of conduct. The AC holds at least three meetings each year and is responsible for the following: • review and approval of the audit plans of external and internal auditors; • review of the adequacy of the internal audit function; • review of the financial accounts of the Group and the Company; • review of the independence and objectivity of the external auditors; and • nomination of external auditors for re-appointment. Singapore Power Annual Report 2005 15 Corporate Governance Risk Management Committee The Risk Management Committee (RMC) assists the Board in fulfilling its risk oversight responsibilities. The members are: Mr Ho Tian Yee (Chairman) Mr Tan Guong Ching Mrs Oon Kum Loon (co-opted external member) The RMC reviews and approves: • the type and level of business risks (risk appetite) that the Company, its subsidiaries and associated companies undertake on an integrated basis to achieve their business strategy; and • the Group-wide risk policies, procedures and methodologies for identifying, measuring, monitoring and managing risks that are consistent with its risk appetite. The RMC meets at least three times a year. The RMC is supported by the Group Risk Management Unit in its oversight of SP Group risks. Although the risk management responsibilities of the Board are executed through the organisational set-up mentioned above, the ultimate risk ownership rests with the business groups. Finance Committee The responsibilities of the Finance Committee are to: • consider and recommend, for SP Board’s approval, SP Group’s annual operating and capital expenditure budgets and business plans; • consider and approve SP Group’s mergers, acquisitions, divestments or corporate financial restructuring; • consider and approve or endorse, as the case may be, SP Group’s borrowings and financings; and • consider and approve or endorse such other matters as provided from time to time in the Authority Manual of SP Board. The Committee holds at least two meetings a year. The members are: Mr Ng Kee Choe (Chairman)* Mr Ho Tian Yee Mr Eric Gwee Teck Hai Mr Quek Poh Huat* * Non-independent Nominating Committee The Nominating Committee (NC) is responsible for formulating policies and guidelines on matters relating to Board appointments and re-appointments. The Directors’ performance, contribution and independence are taken into consideration in the Committee’s review and assessment. The NC comprises three Directors. 16 Singapore Power Annual Report 2005 The Chairman of the NC is an independent non-executive Director. The members are: Mr Alan Chan Heng Loon (Chairman) Mr Ng Kee Choe* Mr Quek Poh Huat * * Non-independent The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board concerning the appropriate size and needs of the Board. New Directors are currently appointed by way of a Board resolution, after the NC has endorsed their appointment. The new Directors must submit themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Articles of Association of the Company. The Articles of Association of the Company requires not less than one-third of Directors to retire by rotation at every AGM. maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved or has participated in any proceedings in respect of his own remuneration. The SDCC comprises three Directors, two of whom are independent Directors. The members are: Mr Ng Kee Choe (Chairman)* Mr Tan Guong Ching Mr Alan Chan Heng Loon * Non-independent COMMUNICATION WITH SHAREHOLDER The Company values communication and ensures that timely and adequate disclosures of material information of the Company are made available to the shareholder. Staff Development and Compensation Committee The Staff Development and Compensation Committee (SDCC) oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and Singapore Power Annual Report 2005 17 Senior Management MR QUEK POH HUAT Group Chief Executive Officer MR SIM KWONG MIAN Managing Director (SP PowerGrid) MR YAP CHEE KEONG Chief Financial Officer & Group Head (Corporate Services) MR NINO FICCA Managing Director (SP AusNet) MR ONG KENG KIAT Managing Director (SP Services) MR JOHN BAPTIST TAY Managing Director (PowerGas) 18 Singapore Power Annual Report 2005 MR WONG CHIT SIENG Head (Information Systems) MRS LYNN LOH Head (Human Resource & Administration) MS CHI PING HUEY Head (Legal & Corporate Secretariat) MS LOH HUI YIN Head (Corporate Communications) MR LIM HOWE RUN Head (Strategic Investments) & Head (Group Risk Management) MR WONG TOON SUAN Head (Group Initiatives) Singapore Power Annual Report 2005 19 Corporate Highlights Consolidation and Celebrations Two major events marked SP’s corporate calendar in FY2005 — SP AusNet’s public listing in Australia and Singapore, and SP’s 10th Anniversary Celebrations. Right: An SP AusNet IPO marketing balloon at Raffles Place in Singapore’s central business district In preparation for SP AusNet’s Initial Public Offering (IPO) and its listing, our business interests in Australia were restructured and consolidated. We sold our merchant energy business, and we integrated our transmission and distribution networks under SP AusNet. At the same time, a number of events and activities were organised to commemorate our tenth year of incorporation. In addition to the celebrations, we launched the Singapore Power Heartware Fund to focus our community efforts on helping the elderly in need of assistance. SP AUSNET IPO The SP AusNet IPO, which attracted much interest and was over-subscribed by more than two times, scored a number of firsts for SP and the capital market in Singapore. It is the first time the Group has listed one of its business units. When SP AusNet’s IPO was launched in November 2005, it was also the largest in Singapore since 1993. Additionally, it was the first dual Australian and Singapore IPO. SP AusNet has a primary listing on the Australian Stock Exchange and a secondary listing on the Singapore Exchange. Trading commenced on 14 December 2005. SP AusNet raised more than A$1.4 billion from investors in Australia, Singapore, United States and Europe. The complexity of having to comply with differing regulatory regimes in three separate markets was ably addressed by the team of in-house and external professionals. 20 Singapore Power Annual Report 2005 The SP AusNet IPO offered stapled securities, which is still relatively new in Singapore. Investors in SP AusNet hold triple-stapled securities consisting of one share of SP Australia Networks (Transmission) Ltd, one share of SP Australia Networks (Distribution) Ltd, and one unit in SP Australia Networks (Finance) Trust. SP, through wholly-owned subsidiary Singapore Power International Pte Ltd, holds a majority 51% stake in SP AusNet. SPI Management Services Pty Ltd (wholly-owned by SP) performs management services for SP AusNet under a management services agreement. The key benefits of stapled securities include cash distributions in excess of accounting profits and flexibility for future acquisitions. SP, through its wholly-owned subsidiary, SP (Belgium) Holdings SA, offered a 49% stake or 1.025 billion stapled securities in SP AusNet to investors. In Singapore, 210 million securities were allocated, of which 35 million went to the public. The strong support for the IPO resulted in SP AusNet fixing the price at A$1.38 ($1.75) per security. This represented an annualised forecast distribution yield of 7.96% for the financial year ended 31 March 2006, and increasing to 8.17% for the financial year ending 31 March 2007. Top: Group CEO Quek Poh Huat (right) and SGX CEO Hsieh Fu Hua at the start of trading for SP AusNet on the Singapore bourse. Left: First day of trading for SP AusNet on the Australian exchange Singapore Power Annual Report 2005 21 Corporate Highlights Minister of Trade and Industry, Mr Lim Hng Kiang, witnessing the presentation of the cheque for $750,000 to the National Council of Social Service SINGAPORE POWER 10TH ANNIVERSARY CELEBRATIONS Having successfully propelled itself from a domestic-based utility company to an international and dynamic group with a footprint across the Asia-Pacific region, SP celebrated its 10th Anniversary during the year. The highlight of the celebrations was the Anniversary Dinner held on 1 October 2005, which brought together key partners and players who have contributed to the development of the energy industry in Singapore. Some 700 guests and staff attended the Dinner, which was graced by the Minister of Trade and Industry, Mr Lim Hng Kiang, and Mrs Lim. The Minister launched the Singapore Power Heartware Fund during the Dinner at which a cheque for $750,000 was presented to the National Council of Social Service. Of the amount presented, $538,000 was raised through the sale of the dinner tables. The remaining amount was raised through donations from corporate sponsors and a pledge card drive among our staff, with SP matching staff pledges dollar-for-dollar. SINGAPORE POWER HEARTWARE FUND As SP celebrated a decade of progress and growth, the less fortunate in our society were not forgotten. As part of its 10th Anniversary Celebrations, the Singapore Power Heartware Fund was launched with the aim of achieving greater focus in our endeavours to enhance the quality of life of those in need of help. Thus, the Fund is committed to specifically helping the elderly in need, a segment of our population which is growing rapidly. The Fund will support Home Help Service programmes for the next three years. The programmes, administered by the Community Chest, benefit some 2,700 elderly people and their caregivers by providing essential services such as meal delivery, personal care hygiene, housekeeping, laundry and transport for medical consultations. A slew of fund-raising activities resulted in more than $1 million being raised for the Fund, with every dollar raised going to the beneficiaries. We are committed to raising $1 million a year for three years. A portion will be used to purchase hardware and equipment such as vans for old folks’ homes, and wheel chairs for the less mobile. All staff are also being encouraged to take part in voluntary work for the elderly under the various Home Help Service programmes, for which one day’s volunteer leave is given. 22 Singapore Power Annual Report 2005 Group Financial Highlights Key Financial Data REVENUE AND PROFIT ������������� �������������������� ����� ����� ����� ����� ��������� ����� ����� ����� ��� ��� ����� ��� � ��������� ��������� ��� ��� ��������� ��������� ������������� ������������������� ���������������� ASSETS AND SHAREHOLDER’S EQUITY ������������ �������������������� ������ ������ ������ ������ ��������� ������ ������ ����� ����� ����� � ��������� ��������� ��������� ��������� Singapore Power Annual Report 2005 23 24 Singapore Power Annual Report 2005 Operational Review Singapore Power At Home SP builds on its core capabilities and wealth of experience in the utilities industry to strengthen its future prospects. In the home market, we are firmly entrenched in electricity and gas transmission and distribution, and utilities support services through four major subsidiaries — SP PowerAssets, SP PowerGrid, PowerGas, and SP Services. Singapore Power Annual Report 2005 25 SP PowerGrid 26 Singapore Power Annual Report 2005 Operational Review management Mr Sim Kwong Mian Managing Director Mr Chan Eng Kiat General Manager (Regulatory & Network Planning) Mr Chang Swee Tong Deputy Managing Director Mr Albert Teow Director (Corporate Services) Mr Cheng See Tau General Manager (Network Management) Mr Law Chin Ho Director (Finance) Mr Chung Choon Heong General Manager (Network Development) Singapore Power Annual Report 2005 27 Our state-of-the-art Supervisory Control and Data Acquisition (SCADA) system ensures power supply reliability. At the Core of Power Quality 28 Singapore Power Annual Report 2005 Operational Review SP PowerGrid We have built up a robust electricity transmission and distribution network that is world-class in standard, employing leading-edge technology. At the heart of this network are two subsidiaries. They are geared towards providing quality power through investments in and management of a national electricity grid infrastructure that provides for future growth. SP PowerAssets (SPPA) is the owner of electricity transmission and distribution assets in Singapore. Its total fixed assets, valued at $6.5 billion, comprise a transmission network at 400kV, 230kV and 66kV, and a distribution network at 22kV, 6.6kV and 400V. SP PowerGrid (SPPG) manages and operates the electricity transmission and distribution networks owned by SPPA. SPPG adopts state-of-the-art technology and innovations to put in place a resilient infrastructure that ensures reliable and efficient supply of electricity to customers. Singapore Power Annual Report 2005 29 Checking gas content in cable oil: Our team of highly-skilled engineers and technicians is committed to ensuring that our transmission and distribution networks run smoothly. 30 Singapore Power Annual Report 2005 Operational Review SP PowerGrid RELIABILITY AND EFFICIENCY: NETWORK PERFORMANCE IMPROVEMENTS Key performance indicators for the electricity network for the year under review recorded major improvements over the same period last year. The system average interruption time, which has improved over the years, was further reduced from 4.32 minutes to 0.29 minute for the year, a significant improvement of 93% over the previous year. The number of supply interruptions, which saw continued reductions over the years, went down from 0.58 to 0.40 interruptions per 1,000 customers during the year under review, a healthy improvement of 31%. PREVENTIVE CHECKS: CONDITION MONITORING FOR BETTER PERFORMANCE SPPG’s efforts in condition monitoring continued to contribute to better performance, resulting in 55 potential failures being averted during the year. Since FY2001, a total of 255 potential failures were prevented, thus saving a repair bill of $26.4 million. WORKING IN PARTNERSHIP: IMPROVING SERVICE AND COMMUNICATION In its continual efforts to maintain close rapport with customers, SPPG organised the inaugural Power Quality Forum on 25 May 2005. The Forum, attended by customers, suppliers and retailers, provided a platform for knowledge sharing of power quality management experiences by renowned international experts. SHARING PRODUCTIVITY GAINS: GRID PRICING FURTHER REDUCED The average grid charge was reduced from 3.75 cents per kWh to 3.67 cents per kWh. This is the fourth consecutive year of price reductions to customers. High-tension customers were segmented into two new tariff categories — HT-Large (customers with monthly contracted capacity of at least 1,700kW) and HT-Small (contracted capacity of less than 1,700kW) — to better reflect the cost of service to the two groups of industrial customers. This is yet another way to help customers improve their competitiveness and make Singapore more attractive for investors. The setting up of Power Quality Interest Groups, which focus on high-technology industry sectors and provide opportunities for regular exchange of experiences and knowledge, was announced at the Forum. The Electronics & Semiconductor Power Quality Interest Group was inaugurated in October 2005, and interest groups for the Pharmaceutical and the Chemical & Petrochemical sectors will be established in the coming year. Singapore Power Annual Report 2005 31 Operational Review SP PowerGrid A high-level Power Quality Advisory Panel, led by SPPG Chairman with chief executives from industry as members, was formed for industry leaders to address power quality issues at a macro and strategic level. Customer Managers were appointed to enhance communication and working relations with SPPG’s key customers. There are about 150 key customers with whom SPPG maintains close rapport. A team of about 40 SPPG engineers visit these customers on a regular basis. REALITY CHECK: CUSTOMER SATISFACTION INDEX In the second annual customer survey conducted in December 2005, customers appraised SPPG with a customer satisfaction Work in progress at a new 400kV substation 32 Singapore Power Annual Report 2005 index of 7.5 out of 10. This is a significant improvement over the 6.6 rating in the previous year, and a testimony to the significant strides made by SPPG in meeting the needs of its customers. INVESTING FOR THE FUTURE: ON-GOING NETWORK DEVELOPMENT AND PLANNING The year in review saw good progress made on major 400kV and 230kV projects. Works are continuing well in the following, which are scheduled for completion in 2006 and 2007: • A 400kV substation to meet increasing electricity demand in the eastern part of Singapore; • A 230kV substation to meet anticipated demand growth in the northern part of Singapore; • The installation of a phase-shift transformer, allowing more efficient utilisation of transmission circuits to cater for additional power export from the northern part of the island; and • The installation of Time-of-Day (TOD) meters and telephone lines for some 4,700 contestable consumers under Phase 2 of the retail market liberalisation. In addition to on-going network development, major projects and initiatives in network planning were launched during the year. BREAKING NEW GROUND: 230/22KV SUBSTATION Singapore’s first substation with direct transformation from 230kV to 22kV will be installed in 2008/2009. Bypassing the 66kV voltage will result in a more efficient and reliable transportation of power to customers. The substation will serve as the primary power source for the new downtown at Marina Bay where the development will include the Integrated Resort and Business Financial Centre. ENHANCING EFFECTIVENESS: RE-ORGANISING FOR SHARPER FOCUS Organisational changes were made to achieve greater efficiency and effectiveness with existing functions. The Asset Management Branch and Procurement Branch were created; and a Corporate Relations Section was established under the Corporate Services Branch. The Asset Management Branch focuses on the optimisation of lifecycle management of network assets. Singapore Power Annual Report 2005 33 Operational Review SP PowerGrid The year saw good progress made on major projects, including an undersea cable tunnel. The Procurement Branch undertakes central procurement for the entire SP Group in Singapore. Through collaborative and consolidated procurement, SP can potentially enjoy price advantages. The Corporate Relations Section is tasked to develop the overall customer management strategy, co-ordinate customer management and communications programmes, and facilitate training for Customer Managers. QUALITY HUMAN RESOURCES: A PEOPLE DEVELOPER COMPANY SPPG joined the ranks of people-centric companies certified by SPRING Singapore as having attained the People Developer Standard. This achievement in January 2006 is a testimony of SPPG’s commitment to developing its people through the adoption and implementation of quality human resource development practices. 34 Singapore Power Annual Report 2005 Key Network Indicators SHORTER INTERRUPTIONS System Average Interruption Time (Minutes) FEWER INTERRUPTIONS Number of Supply Interruptions per 1,000 Customers � ��� ������������������� � � � � ���� ���� ���� ���� ����� ��������������������������������� ��� ��� ��� ���� ���� ���� ���� ���� ���� � ����� ����� ����� ����� ����� ����� ���� ��� ����� ����� ����� ����� ����� ����� �������������� �������������� POWERING ECONOMIC GROWTH Real GDP vs Electricity Net Demand Growth (% Change) POWER DELIVERY Electricity Transmitted and Distributed (GWh) �� ���� ������ ��������������������� � � � � � �� ��� ��� ��� ��� ����� ��� ��� ��� ��� ��� ��� ������� ���������������� ��� ������ ������ ������ ������ ������ ������ ������ ������ ������ �� �� �� �� �� �� �� � ����� ����� ����� ����� ����� ����� ������������� �������������� GWh percentage change based on Actual Sales GWh values based on Account Sales Singapore Power Annual Report 2005 35 PowerGas 36 Singapore Power Annual Report 2005 Operational Review management Mr John Baptist Tay Managing Director Mr Lim Song Hau Director (Network Development) Mr Tai Seng Chong Director (System Operation) Mr Chin Terk Chung Director (Network Management) Singapore Power Annual Report 2005 37 Growing Gas Networks 38 Singapore Power Annual Report 2005 Laying of gas transmission pipelines that will cater to future needs Operational Review PowerGas Being Singapore’s oldest and most established gas company, PowerGas has a wealth of expertise that comes from more than 140 years of serving the local gas industry. Today, PowerGas is the sole gas transporter and system operator in Singapore. It manages a transportation network of about 2,800km of transmission and distribution pipelines. INCREASING CAPACITY: TRANSMISSION NETWORK EXPANDED PowerGas commissioned the 15-km pipeline extension to Tuas Power on 27 April 2005, about one and a half months ahead of schedule. With this completion, the three major generation companies have access to two sources of natural gas supply. Further work will be carried out in 2006 to enable additional gas injection from the Tuas Pipeline into the Sakra- Senoko pipeline system. Singapore Power Annual Report 2005 39 Gas analysis checks are part of a quality control system at the natural gas facility of PowerGas. 40 Singapore Power Annual Report 2005 Operational Review PowerGas Another 6km of gas transmission pipeline is being constructed to transport Malaysian gas to Keppel Energy’s 500MW co-generation power plant on Jurong Island. Work started in December 2005 and is expected to be completed by the third quarter of 2006. EXPANDING REACH: DISTRIBUTION AND TOWN GAS NETWORKS ENHANCED The natural gas distribution network in Jurong and Tuas was extended by about 1km to support the delivery of natural gas to industrial customers. Supply reliability will be further improved by end-2006 with the development of offtake stations in the western part of Singapore to enable additional injection points from the transmission system into the distribution network. Maintenance (left) and monitoring (below) are essential to gas supply reliability. Singapore Power Annual Report 2005 41 The Meter Testing Laboratory of PowerGas has received SAC-SINGLAS Certificate of Accreditation. 42 Singapore Power Annual Report 2005 Operational Review PowerGas The town gas network was extended by 16km to reach more customers in new Housing & Development Board estates, as well as private residential and commercial premises. The year also saw 13km of old pipelines renewed, and the diversion of 5km of pipelines affected by mass rapid transit extension works. PASSING THE TEST: ACCREDITATION OF METER TESTING LABORATORY The Meter Testing Laboratory of PowerGas, located at its National Gas Control Centre, was accredited under the Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme. It received its Certificate of Accreditation on 9 May 2005. With this accreditation, the laboratory can test meters up to a capacity of five cubic metres per hour, and verify the meters’ accuracy to international standards. GEARING UP: THE NEW GAS INDUSTRY FRAMEWORK Under the new gas industry framework, PowerGas will be the sole transporter and gas system operator (GSO). It will own and operate the onshore gas transportation network, which includes the pipelines currently owned and operated by SembCorp Gas Pte Ltd. The interconnection of the existing network of PowerGas and that of SembCorp Gas is being studied by the Energy Market Authority (EMA). The new industry framework will enable an open-access gas transportation network in a multi-shipper, multi-retailer market environment. The Gas Network Code was approved by the EMA in October 2005. Work is continuing by the Standard Operating Procedures (SOP) Industry Working Group to develop SOPs. These will enable close co-ordination between the Transporter/GSO, shippers, end-users and Power System Operator under various operating scenarios, including contingency operations under the Gas Network Code framework. To meet the requirements of the Gas Network Code and SOPs, PowerGas is developing the Gas Transportation System Solution, a web-based IT system. It will facilitate gas nominations by shippers, as well as scheduling and the balancing of gas injections and withdrawals in the transportation network. Singapore Power Annual Report 2005 43 SP Services 44 Singapore Power Annual Report 2005 Operational Review management Mr Ong Keng Kiat Managing Director Mrs Jeanne Cheng General Manager (Services & Marketing) Mr Lim Ah Kuan Director (Operations) Ms Lily Tan Acting Director (Information Systems) Ms Derbin Kwek Deputy Director (Finance & Accounts) Singapore Power Annual Report 2005 45 An integrated customer service call centre is dedicated to attending to the needs of our more than one million utility customer accounts. At the Heart of Customer Service 46 Singapore Power Annual Report 2005 Operational Review SP Services SP Services provides a convenient one-stop customer service for electricity, water, piped gas supplies and refuse collection in Singapore. It is also the Market Support Services Licensee in the New Electricity Market, enabling a smooth and seamless operation of the competitive electricity market for the benefit of consumers and the industry as a whole. SP Services provides services such as meter reading and data management, and facilitates consumer registration and transfers from one retailer to another. It also provides other utilities support services such as billing and payment collection on behalf of SP PowerGrid (SPPG) and other utility service providers. These include the Public Utilities Board (PUB), City Gas and various refuse collection companies. Leveraging on its experience in consolidated billing and payment collection, SP Services provides an efficient and convenient service for every home and business in Singapore. SURPASSING BENCHMARKS: SERVICE QUALITY SP Services views feedback and suggestions from principals and customers as critical to further improvements. In line with this focus, in the last quarter of 2005, it conducted a comprehensive Customer Satisfaction Survey of 800 customers who were randomly selected. Singapore Power Annual Report 2005 47 Operational Review SP Services SP Services’ branch at Woodlands Civic Centre was recently renovated and is one of our initiatives to go the extra mile for our customers. The survey results were very good — 83% of the customers surveyed were satisfied with SP Services. The high rating also placed SP Services ahead of five other major service providers in Singapore that were chosen as benchmarks for comparison. The survey also helped SP Services identify areas for improvement. SP Services’ commitment towards service excellence is also shown in its service level performance. It exceeded all the regulated service levels and also introduced several new initiatives to boost service quality. THE EXTRA MILE: NEW INITIATIVES IN SERVICE EXCELLENCE Providing quality service and greater convenience for its customers continued to be the focus of SP Services. The year under review saw the launch of several new customer service initiatives. SP Services successfully launched the Pay- As-You-Use (PAYU) metering scheme on 16 May 2005. As at 31 March 2006, some 9,000 customers have signed up for the prepaid metering scheme. The scheme enables customers to better manage their consumption while paying their arrears over a period of time. In another customer service initiative, SP Services partnered DBS Bank to launch the POSB Everyday Card on 30 September 2005. Customers can pay their utility bills conveniently and, at the same time, enjoy a wide array of benefits. These include instant cash rebates, ranging from 1% to 20%. The cash rebates in the form of Daily$ can be used to offset 48 Singapore Power Annual Report 2005 payment for items such as utilities, petrol, groceries as well as cable television and mobile phone charges. Customers who pay their utility bills through the POSB Everyday Card enjoy a 1% cash rebate on their utility payment. Given the company’s continuous efforts to improve service to customers, SP Services teamed up with the 7-Eleven convenience store chain to introduce a new payment mode. Since 12 December 2005, customers have been able to pay their utility bills at any of the more than 300 7-Eleven stores island-wide at any time of the day, and night, using cash, NETS or CashCard. The service has been well-received by customers. (Smile, Timely, Accessible, Reliable) service guidelines and customer servicing skills. All frontline staff went through customised programmes to acquaint or refresh themselves with the STAR service and to learn new service skills. SP Services was awarded the People Developer Standard in May 2005. The award recognises that SP Services has adopted sound, effective strategies on staff development. The PAYU metering scheme helps customers better manage their utility consumption. SP Services introduced a new common utility enquiry hotline — 1800-2222 333 — for the convenience of customers who call the various utility service providers. This initiative is a joint effort of SP Services, SPPG, PUB and City Gas. Customers who call the billing enquiry hotline are routed to SP Services, SPPG, PUB or City Gas, depending on the nature of their enquiries. ESSENCE OF EXCELLENCE: OUR PEOPLE AND OUR PROCESSES SP Services obtained its ISO 9001:2000 certification in July 2004. A surveillance audit by external assessors conducted in February 2006 affirmed that SP Services had continued to comply with the ISO (International Organization for Standardization) certification standards. SP Services is committed to developing its staff, firmly believing that a trained and skilled workforce will enable the company to meet the challenges ahead. During the year, it provided 91 training hours per person for all levels of staff. PLAYING AN INTEGRAL ROLE: ELECTRICITY MARKET DEREGULATION SP Services continued to play an integral role in expanding the liberalisation of the electricity market. During the year, more contestable consumer accounts were activated, bringing the total number of contestable customers to 9,264 as at 31 March 2006. These consumers can choose to buy electricity from retailers, or directly or indirectly from the wholesale electricity market. In 2005, the company collaborated with its training partner to develop and roll out a series of service skills training programmes incorporating the Strategic Service Intent STAR Singapore Power Annual Report 2005 49 50 Singapore Power Annual Report 2005 Operational Review Singapore Power Overseas SP envisions itself becoming a leading energy player in the Asia-Pacific region. We have a strong presence in Australia through SP AusNet, which was publicly-listed in 2005, and investments in South Korea and Taiwan. Singapore Power Annual Report 2005 51 SP AusNet 52 Singapore Power Annual Report 2005 Operational Review management Mr Nino Ficca Managing Director Mr Charles Popple General Manager (Regulatory & Business Strategy) Mr Paul Adams General Manager (Network Services Group) Mr John Azaris General Manager (Human Resources & Communications) Mr Norm Drew General Manager (Transmission Network Development) Mr Peter Merritt General Manager (Business Systems & Services) Mr Peter Buck General Manager (Distribution Network Development) Mr Adrian Hill Director (Strategic Projects) Mr Terry Fowler General Manager (Finance) Ms Elizabeth Mildwater General Counsel & Company Secretary Singapore Power Annual Report 2005 53 New Phase for SP in Australia 54 Singapore Power Annual Report 2005 Operational Review SP AusNet The past year certainly brought many changes to SP’s Australian arm, SP AusNet, culminating in its dual public listing in Australia and Singapore. Leading up to this, the merchant energy business was divested, and the electricity transmission business and the electricity and gas distribution businesses integrated. These changes herald a new era for the Australian energy sector, and a new phase for SP in Australia. SP AusNet, which has an ”A1” rating from Moody’s and an “A” rating from Standard & Poor’s, is the largest combined electricity transmission and electricity and gas distribution business in Australia. It is 51% owned by Singapore Power International Pte Ltd, a whollyowned subsidiary of SP, following SP AusNet’s Initial Public Offering (IPO). SPI Management Services Pty Ltd (whollyowned by SP) performs management services for SP AusNet under a management services agreement. The business transition this past year was comprehensive and beneficial, and the focus on extracting and capitalising on the synergies of bringing together the network businesses proved fruitful. SP AusNet is committed to ensuring that equipment remain in the best working order. Singapore Power Annual Report 2005 55 SP AusNet provides electricity to over one million homes in Victoria. 56 Singapore Power Annual Report 2005 Operational Review SP AusNet A new integrated business structure and the market launch of a new brand name, SP AusNet, was just the beginning of a hectic and successful year, with the highlights of the SP AusNet calendar being its IPO in November 2005 and the start of trading in Australia and Singapore the following month. The strong local management team has a wealth of experience in running the company, and SP AusNet — situated in four of the five growth corridors in Victoria — has strong organic growth potential, contributing to its asset base and regulated revenue streams. GOING REGIONAL: NATURAL GAS EXTENSION PROGRAMME A A$40 million natural gas extension programme for the supply of natural gas to 12 regional towns across the west of the State was rolled out. This programme could potentially see up to 15,000 properties having access to natural gas for the first time. The construction programme, which began in March 2005, constitutes six discrete projects with a total of 12 towns to be reticulated by the end of 2007. When completed, SP AusNet will own and operate the new gas infrastructure. By the close of 2005, the first connection was completed in Creswick, with work underway in the towns of Gisborne, New Gisborne, Macedon, Port Fairy, and Woodend. Connections in all of these towns are due for completion by the end of 2006. In 2007, the towns of Barwon Heads, Camperdown, Lancefield, Maiden Gully, Riddells Creek and Romsey will follow. These first-stage works have increased SP AusNet’s regulated gas asset base by 131km of mains and eight major regulating facilities. These, in turn, position SP AusNet to extend the network in each town as further growth occurs. Planning for the rollout of the natural gas infrastructure was carried out in consultation with a wide spectrum of stakeholders, including Regional Development Victoria, local communities, environmental agencies and councils. Delivery of natural gas to regional areas benefits the local communities through lower energy costs, and drives future investment and employment growth. NETWORK EXPANDS: ELECTRICITY CONNECTIONS IN GROWTH CORRIDORS Many regions across SP AusNet’s operating area have benefited from the expansion and development of the electricity distribution network to support social and economic infrastructure activities. Near the northern border town of Wodonga, the establishment of a large distribution centre for a major retail company called for SP AusNet to install a new zone substation. In the rural east, the expansion of manufacturing plants and industrial estates resulted in network augmentations in Leongatha, Morwell, Sale, Traralgon and Warragul. Singapore Power Annual Report 2005 57 Operational Review SP AusNet Closer to Melbourne, the network’s capacity was boosted to meet the growing demand of manufacturing plants at Monbulk and Rowville as well as the growth in population in the northern and south-eastern growth corridors. New connections were made for urban residential customers in the northern metropolitan corridor (Epping, Mernda, Doreen and South Morang) and the south-eastern corridor of Cranbourne, Pakenham, Berwick and Narre Warren. A marked increase in the energy required to power upgraded water and sewerage infrastructure in growth corridors led to distribution network upgrades in the northern Melbourne growth corridor and, regionally, at Morwell. One area of Victoria state requiring both network upgrades and new connections is South Gippsland where Wonthaggi, Inverloch, Lakes Entrance and several other coastal towns have benefited from the sea-change phenomenon that is driving growth in all sectors. This phenomenon refers to the growing shift in population to the coast. In December 2005, SP AusNet was successful in a competitive tendering process for two major transmission network augmentation projects at Rowville and Moorabool. The two competitive contracts were awarded by VENCorp, the Victorian energy system planner, and are intended to support load growth in Victoria’s metropolitan and regional areas. SP AusNet will provide natural gas to twelve new Victorian towns by end of 2007. 58 Singapore Power Annual Report 2005 Operational Review Asia Investments in Asia SPI SEOSAN CO-GENERATION AND WATER TREATMENT, SOUTH KOREA SP’s investment in South Korea comprises a co-generation plant of 92MW and a water treatment plant of 840 tons/hour. The Seosan industrial utilities complex provides electricity, steam and water treatment services to Samsung Total Petrochemicals Co Ltd, one of the largest petrochemical companies in the country. The utilities complex continued to provide reliable services to Samsung Total during the year. It achieved 100% availability in the supply of water and steam, and 99.9% availability in electricity supply. The complex also completed on schedule a major overhaul in conjunction with the petrochemical complex turnaround in June 2005. The Seosan complex achieved a good safety record, meeting the zero lost time incident standard mandated by Korea Occupational Safety & Health Agency. EVER POWER, TAIWAN SP’s investment in Taiwan comprises a 25% stake in Ever Power IPP Company, an independent power producer, which operates a 960MW combined-cycle power generation plant. The power plant supplies electricity to Taiwan Power Company. During FY2005, Ever Power continued to maintain good availability, meeting the dispatch requirements of Taiwan Power Company. Ever Power also achieved good profitability and maintained a consistent dividend payout to shareholders. The Seosan industrial utilities complex continued to provide reliable services to Samsung Total during the year. Singapore Power Annual Report 2005 59 Beyond Business 60 Singapore Power Annual Report 2005 Our People, Our Community It’s never too early to learn about efficient use of electricity. Our staff explains basic concepts to these young visitors at the Electricity Efficiency Centre at Singapore Power Building. PEOPLE AND COMMUNITY SP Group has a staff strength of close to 3,800 in its Singapore and overseas operations. Just as we are committed to creating value for our customers and shareholders, we are similarly committed to our people, and our community. We support both, we continually learn from each other, and we share ideas and knowledge for a brighter future. Our People: Developing Employees and Expanding the Talent Pool SP accords high priority to staff development, with each staff receiving an average of 61 learning hours a year. In all, 90 in-house training courses were made available to staff during the year, as well as various public seminars, apprenticeship training schemes, overseas training, on-the-job training, and e-learning. Leading-edge training technology was utilised for more effective and “just-in-time” learning. Three new e-learning courses were developed in-house during the year to provide customised training on the Customer Management System. Singapore Power Annual Report 2005 61 Our People, Our Community Right: Our scholarship programme provides us with a growing talent pool. Extreme right: Fostering Union- Management relations through regular dialogue We continued to expand our talent pool through our scholarship programme. A total of five scholarships, three for local universities and two for overseas universities, were awarded in the year. Upon completion of their university studies, our graduating scholars join us as Management Associates and are exposed to different functional areas within the Group. Other leadership training programmes are also provided — such as job rotation across the subsidiaries, specialised courses and challenging assignments on strategic initiatives. Union-Management Relations A strong partnership exists between the Union of Power and Gas Employees (UPAGE) and Management. The Union-Management Seminar held in Kuching in September 2005 is testimony to the efforts made to foster greater understanding between UPAGE and Management. With the support of the Union, SP was able to carry through many initiatives and changes. Working in close liaison with UPAGE, SP participated in the launch on 7 February 2006 of the National Trades Union Congress (NTUC) initiative on the employability of mature workers. Two colleagues who were on re-employment after retirement, Mr Lim Ah Kok and Mr Nadaison Pookays, were featured in an NTUC video presentation. SP’s initiative on employability of mature workers was also featured in Chinese daily Lianhe Zaobao, and on Channel 5’s news bulletin. Keeping In Touch, Engaging Our People An Employee Opinion Survey was conducted as part of our continuing efforts to engage our staff. Results of the survey and follow-up action plans were shared with the staff at the Management Annual Plan 2006. The year under review also saw the introduction of the Singapore Power ACE (Appreciation for Commitment and Excellence) Award. Aimed at motivating staff to continue to excel and strive for improvements, the award recognises SP staff who have displayed outstanding work performance, made significant contributions outside their scope of work, and exhibited exemplary conduct and work attitude. 62 Singapore Power Annual Report 2005 The Wellness Award was introduced during the year to reward employees who do not take any medical leave for a calendar year. Singapore HEALTH Award For the second consecutive year, SP clinched the Singapore HEALTH (Helping Employees Achieve Life-Time Health) Gold Award, which underscores our commitment in helping employees lead a healthy lifestyle. Left: Kick-off meeting for an Economic Value Cross-Functional Project Below: Engaging staff at our Management Annual Plan meeting The inaugural ACE Award winner was Mr Azhar Bin Mohamed Noor from PowerGas. The Merit Award winners were Mr Lawrence Lee Siew Ming from SP Services, Mr Jason Tan Chee Kean from SP PowerGrid (SPPG) and Mr Rosle Bin Gaus from HR&A Department. Reward for Performance The Economic Value Added (EVA)-based long-term incentive plan for executive staff in Singapore was introduced. To further encourage commitment to the performance of the company, staff in Singapore and Australia were given priority in the allocation of SP AusNet securities during its initial public offering. Singapore Power Annual Report 2005 63 Our People, Our Community Our performance appraisal system was also further refined to recognise important competencies, valued behavioural traits and subscription to corporate values. Right: Artist’s impression of Singapore Power Building’s new façade Below: A billiard room is one of several new facilities for staff to enjoy at our newly-opened recreation club. Creating Value During the year, a total of $12,295 was awarded to staff who contributed their ideas via the Value Creation Idea Award (VCIA) scheme. In all, 348 ideas to improve operations were accepted. An Economic Value Project (EVP) Workshop series was organised company-wide. Eleven cross-functional projects were identified at these workshops. Team leaders and members were selected to work on these projects, leveraging on synergies between the company’s value centres. 64 Singapore Power Annual Report 2005 Reaching out at a roadshow in Tampines Upgrading of Singapore Power Building Our headquarters in Singapore Power Building was renovated to enhance the working environment, and our offices integrated and clustered to streamline workflow and to facilitate staff communication and interaction. A new recreation club was built to provide facilities such as a gymnasium, sauna, and billiard and karaoke rooms. The recreation club was opened to staff in February 2006. The exterior of Singapore Power Building is currently being refurbished. The façade is being re-cladded, replacing the tiled finishes with matching aluminium panels. External windows are being replaced to enhance sound and thermal insulation for the building which also houses non-SP tenants. Our Community: Contributing to Society We pride ourselves as a socially responsible corporate citizen, contributing actively to society and the less fortunate in our midst. We have contributed to numerous charities in our efforts to enrich the quality of lives of thousands of needy children, the elderly, and people with disabilities. We have also donated to civic organisations and other causes that strive to make a positive change in society. During the year under review, SP launched the Singapore Power Heartware Fund, initially raising more than $1 million to help the needy elderly. In addition, we contributed over $385,000 in financial assistance to some 20 charities and associations, including the MILK Fund, Rainbow Centre and Asian Women’s Welfare Association Welfare Fund. SP staff also donated more than $50,000 as part of the Community Chest SHARE programme, with SP matching contributions dollar-for-dollar. Reaching Out Two roadshows, attracting more than 20,000 visitors, were organised as part of SP’s Public Outreach Programme to increase awareness of SP, its operations and the role it plays in the energy sector. The programme also included briefings to Members of Parliament, grassroots leaders and the media. National Day In support of nation building, SP made a record contribution of $250,000 to the celebration of Singapore’s 40th birthday last year. The sponsorship placed SP as one of the top-tier sponsors of the National Day Celebrations. Singapore Power Annual Report 2005 65 Our People, Our Community SP AusNet supports environmental groups such as the Landcare and is committed to the environment. Victorian Energy Education and Training (VEET) Programme The VEET Programme forges links between industry, education providers and community leaders. The programme provides young people with a first-hand understanding of the energy industry, plus the opportunity of a job placement and a potential career. Contribution Towards the Nation In recognition of its outstanding support and contribution towards national defence, SP was accorded the Minister for Defence Award 2005 and the Ministry of Home Affairs Award for National Servicemen’s Employers 2005. The Minister for Defence Award is the highest accolade for employers accorded by the Ministry of Defence. SP was one of 21 employers who received the award in 2005. Community Development Fund The Community Development Fund was developed by SP AusNet to contribute positively to the long-term growth and development of Australia’s Victorian communities. The Fund demonstrates that SP AusNet does more than deliver safe and reliable energy to over a million customers across Victoria. SP AusNet launched the fund in South Gippsland Shire in FY2005. Two projects are being undertaken in this area with the help of the Fund. REACH Foundation Regional Workshops SP AusNet sponsors the REACH Foundation to run school-based workshops in key regional towns. The workshops empower young people with life skills and raise questions that stimulate positive and critical thinking. Landcare Sponsorship SP AusNet has maintained a long and mutuallybeneficial relationship with Landcare Victoria since 1999. Over this period, SP AusNet has targeted funding to preserve and improve the native landscape; develop and maintain suitable native vegetation near easements; and educate landowners on selecting and managing vegetation near powerlines. The Landcare programme provides the basis of a working partnership between the community, government and industry. As part of its commitment to the environment, SP AusNet also encourages its security holders to register to receive their security holder notices and annual report electronically through the eTree programme. For each investor who signs up, SP AusNet donates A$2 to Landcare Australia to fund the planting of indigenous trees in the community. 66 Singapore Power Annual Report 2005 Designed and produced Singapore by Key Power Communications Annual Report Pte 2005 Ltd 67 Singapore Power Limited 111 Somerset Road #10-01 Singapore Power Building Singapore 238164 Tel: (65) 6823 8888 Fax: (65) 6823 8188 www.singaporepower.com.sg 68 Singapore Power Annual Report 2005

Excel In Operations Enhance People Capabilities Expand Growth Annual Report 2006 CONTENTS • About SP Group 1 • Group Structure 2 • Awards & Accolades 3 • From The Chairman 4 • Financials at a Glance 8 A full Financial Statement is available online at www.singaporepower.com.sg • Organisational Structure 9 • Board of Directors 10 • Corporate Governance 14 • Senior Management 18 • Excelling in Operations 22 – Singapore Operations o SP PowerAssets 24 o SP PowerGrid 26 o PowerGas 34 o SP Services 38 o Singapore District Cooling 43 – International Operations 44 o SP AusNet 46 • Expanding Growth 50 – Corporate Finance & Strategic Investments 51 – SP Global Solutions 53 • Enhancing Capabilities 54 – Human Resources 55 – Information Systems 58 – Enterprise Risk Management 60 • Community & Environment 61 Our Mission We provide reliable and efficient energy utility services to enhance the economy and the quality of life. Our Values COMMITMENT We commit to creating value for our customers, our people and our shareholders. We uphold the highest standards of service and performance. INTEGRITY We act with honesty. We practise the highest ethical standards. PASSION We take pride and ownership in what we do. TEAMWORK We support, respect and trust each other. We continually learn, and share ideas and knowledge. ABOUT SP GROUP Singapore Power (SP) Group is one of Asia Pacific’s leading energy utility companies. Headquartered in Singapore, the Group provides reliable and efficient energy utility services to enhance country economies and the quality of life of its customers. Rated AA by Standard & Poor’s and Aa1 by Moody’s, it is one of Singapore’s largest corporations with S$5.2 billion revenue and S$18.3 billion assets in FY2006/07. The Group’s strong performance standards rate among the best in the global industry. In Singapore, SP Group is the largest electricity and gas utility company. It provides electricity and gas transmission and distribution, and market support services to over a million industrial and domestic customers. The Singapore division has four main business units – SP PowerAssets, SP PowerGrid, PowerGas and SP Services. In Australia, the Group has a 51 per cent stake in SP AusNet which is publicly-listed on the Australian and Singapore stock exchanges. SP AusNet delivers energy-related products and services to industrial and domestic customers in Victoria through its electricity transmission and distribution, and gas distribution networks. It also offers industrial customers world-class chemical testing and cable condition monitoring expertise. 1 Singapore Power Annual Report 2006 GROUP STRUCTURE SINGAPORE POWER LIMITED Singapore Division International Division SP PowerAssets SP Global Solutions SP PowerGrid SPI Management Services PowerGas Singapore District Cooling (joint venture) SP AusNet (SP Group has a 51% interest) SP Services Power Automation (joint venture) EverPower IPP (SP Group has a 25% interest) SP Group’s Singapore division has four main business units. SP PowerAssets owns electricity transmission and distribution assets including 29,000 km of cables in service. SP PowerGrid manages and operates these assets. PowerGas owns and operates gas transmission and distribution assets including 2,800 km of pipelines. SP Services provides market support services to electricity, gas and water customers. The International division has SP AusNet, a diversified energy infrastructure business in Australia. SP AusNet owns and operates Victoria’s primary electricity transmission network, as well as an electricity distribution network in eastern Victoria and a gas distribution network in western Victoria. 2 Singapore Power Annual Report 2006 AWARDS & ACCOLADES Singapore Quality Class Certification • SP Services by SPRING Singapore, 2006 to present Business Continuity Management Certification • PowerGas by SPRING Singapore, FY2004/05 to present ISO 9001:2000 Certification for Quality Management System • SP PowerGrid (Distribution Control & Customer Services Section) by Certification International, FY2006/07 • SP PowerGrid (Network Development) by Certification International, FY2002/03 to present • SP PowerGrid (Network Management) by Certification International, FY2002/03 to present • SP Services by BSI Management System, FY2004/05 to present • PowerGas by SGS International Certification Services, FY2003/04 to present • SP AusNet by NCS International, 2006 ISO/IEC 17025 for Calibration and Measurement of Meters • PowerGas by Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme, 2005 to present AS4801 Certification for Safety Management System • SP AusNet by NCS International, 2006 ISO 14001 Certification for Environmental Management System • SP AusNet by NCS International, 2006 People Developer Standard by SPRING Singapore • Singapore Power, 2000 to present • PowerGas, 2003 to 2006 • SP PowerGrid, 2005 to present • SP Services, 2005 to present Singapore H.E.A.L.T.H. (Helping Employees Achieve Life-Time Health) Award, Gold • SP Group by Health Promotion Board, 2004 to 2006 Work-Life Achiever Award • SP Group by Ministry of Manpower, 2006 3 Singapore Power Annual Report 2006 Minister for Defence Total Defence Award • SP Group by Ministry of Defence, 2005 to 2010 EOWA Employer of Choice for Women • SP AusNet by Equal Opportunity for Women in the Workplace Agency, 2007 Safety Performance Award 2005 Certificate of Merit • PowerGas, Area West, by Ministry of Manpower, 2005 Safety Performance Award 2005 Certificate of Merit • PowerGas, National Gas Control Centre (1st & 2nd Storey), by Ministry of Manpower, 2005 Silver Level Sponsor • SP AusNet by Landcare Australia, 2006 Life Membership, Greening Circle Program • SP AusNet by Greening Australia, 2006 “SP Group enters its second decade of operations stronger than it has ever been. We continue to sustain the strong growth pattern charted since our transformation – from a domestic utility company to a dynamic group with substantial business in Australia. While we continue to build on our core strengths, we are also seeking growth opportunities in the Asia Pacific and beyond. Our vision is to become a leading global energy utility company with network performance that sets new industry benchmarks.” ~ Ng Kee Choe 4 Singapore Power Annual Report 2006 FROM THE CHAIRMAN Excel, Enhance, Expand FY2006/07 was yet another exciting year of significant progress in strategy execution. We continued to build on our core strengths to compete with the industry’s best and we are now in an even more solid position to seize international opportunities. Our subsidiaries continued to excel in operational performance and we created new business units to spearhead our global expansion. Financially, we continued to grow steadily and prudently. Financial Performance The financial year ended 31 March 07 saw SP Group recording a net profit of S$677 million, excluding exceptional and non-recurring items. Group revenue rose 8.5 per cent to S$5.2 billion and total assets stood at S$18.3 billion. Return on equity was a credible 17.4 per cent on the back of continued capital structure management. Excelling In Operations Our subsidiaries continued to surpass their performance targets. These were achieved through our strategy of careful planning for growth sectors, and consistently investing in and improving our systems and operations so that our network performance will be among the world’s best. Across the organisation, we continued to garner recognition for our operational excellence. SP Services achieved the prestigious Singapore Quality Class certification for business excellence in May 06. Enhancing People Capabilities Our holistic approach to staff development saw the Singapore People Developer Standard certification for the Group being renewed for another three years. The certification recognises organisations that bring out the best in employees and leverage human capital for better business results. Our commitment to promoting healthy work-life balance among our staff has also enabled us to clinch the Singapore H.E.A.L.T.H (Helping Employees Achieve Life-Time Health) Gold Award in 2006. We also won the Work-Life Achiever Award in our first year of participation. 5 Singapore Power Annual Report 2006 FROM THE CHAIRMAN Growth Strategy The year in review saw major initiatives to expand our international presence. We launched SP Global Solutions which leverages the Group’s core competencies to provide training and consultancy services to country utilities and regulatory authorities. This business unit provides a vehicle to enter new markets, forge business relationships and tap expansion opportunities. In just a year, SP Global Solutions has achieved an impressive pipeline of projects in China and the Gulf region. This demonstrates the strong traction in the international market for our superior network performance, track record, and experience in infrastructure planning and management for nascent and growing economies. In March 07, Singapore Power International jointly with Australian investment bank Babcock & Brown International entered into a Scheme Implementation Agreement with Alinta Ltd (“Alinta”) to acquire Alinta, Australia’s largest energy infrastructure company. An Amended and Restated Scheme Implementation Agreement was entered into between the various parties in May 07. Besides being a strong fit with our existing portfolio in Australia, this acquisition will provide sectoral and geographical diversification to improve the quality of our income. The Scheme is subject to approvals from Alinta’s shareholders and the court as well as from the relevant regulatory authorities in Australia. The period also saw our subsidiary, Singapore District Cooling, commencing a new urban utility service – supplying chilled water for air-conditioning to buildings in the new Marina Bay downtown area. The service will be expanded as the new Integrated Resort and commercial buildings are completed. Partnering Our Customers Through the years, we have deepened our partnership with our customers by helping them become more efficient in their energy usage, and by consistently delivering our promise of high reliability, superior service and affordable prices. We value our open communications with our major customers, which remain a key cornerstone in our ability to serve them effectively. In FY2006/07, we set up interest groups for the island’s Petrochemical and Pharmaceutical industries, to provide a platform for regular dialogue and knowledge sharing on power quality management. This follows the successful Semiconductor Interest Group formed the year before. In Australia, SP AusNet encouraged its customers to provide feedback on its operations through four regional stakeholder forums held during the year. Supporting Our Community As a responsible corporate citizen, the Group is committed to contributing to the communities in which it operates. 6 Singapore Power Annual Report 2006 In Singapore, the SP Heartware Fund raised over S$1.22 million to support the work of six voluntary organisations that ensure the needy elderly living on their own have daily hot meals and necessary care. In Australia, SP AusNet’s commitment to protecting the environment saw the setting up of a Sustainability Working Group to drive its many sustainability projects. Its Landcare Australia environmental group was elevated to Silver Level status in recognition of its outstanding contribution to local environmental works and indigenous re-vegetation projects. People Who Make It All Possible FY2006/07 was a year of significant progress due to our employees’ good efforts and commitment to our shared vision to be a leading global energy utility company. An International Leader We are at an exciting phase of our development as we look to continue our international expansion, although in a disciplined and prudent manner. We have clear goals and our management and staff have demonstrated the expertise and passion to execute our strategies superbly. Our track record of world-class network performance, disciplined execution and service culture will differentiate us in the international market. Thank you for your continued support as we strive to excel in operations, enhance our people’s capabilities and expand globally to power SP Group into the future. We appreciate the Union of Power and Gas Employees’ sterling service in upholding the interests of their members while working closely with the SP Group Management, and nurturing our long established good relationship. I would like to thank my fellow Board directors for their generous advice and guidance. I also wish to extend my deep appreciation to Mr Tan Guong Ching and Dr George Allister Lefroy who have retired from the Board. NG KEE CHOE Chairman 28 May 2007 7 Singapore Power Annual Report 2006 Financials at a Glance S$ Million 6,000 Revenue 5,243 S$ Million 20,000 18,765 Total Assets 18,271 5,000 4,832 15,000 4,000 3,000 10,000 2,000 5,000 1,000 � FY2005/06 FY2006/07 � FY2005/06 FY2006/07 S$ Million 1,400 Net Profit After Tax 1,317 S$ Million 4,000 Shareholder’s Equity 3,899 3,912 1,200 1,000 592 905 3,000 800 228 600 2,000 400 725 677 200 1,000 0 FY2005/06 FY2006/07 Exceptional & Non-recurring items Recurring Profit 0 FY2005/06 FY2006/07 Economic Value Added (EVA) – Proforma S$ Million 400 370 Percentage 40 Return on Shareholder’s Equity 35 34.1% 300 200 278 30 25 20 15.3% 23.2% 5.8% 15 100 10 5 18.8% 17.4% 0 FY2005/06 FY2006/07 0 FY2005/06 FY2006/07 Exceptional & Non-recurring items Recurring Profit A full Financial Statement is available online at www.singaporepower.com.sg 8 Singapore Power Annual Report 2006 Organisational Structure Board of Directors Chairman: Mr Ng Kee Choe Nominating Committee Chairman: Mr Alan Chan Heng Loon Staff Development & Compensation Committee Chairman: Mr Ng Kee Choe Finance Committee Chairman: Mr Ng Kee Choe Audit Committee Chairman: Mr Keith Tay Ah Kee Risk Management Committee Chairman: Mr Ho Tian Yee Head (Internal Audit) Madalene Hee Subsidiaries’ Internal Audit Group Chief Executive Officer Mr Quek Poh Huat Chief Financial Officer Mr Yap Chee Keong Managing Director SPI Management Services Mr Nino Ficca Managing Director SP PowerGrid Mr Sim Kwong Mian Managing Director PowerGas Mr John Baptist Tay Managing Director SP Services Mr Wong Chit Sieng Head (Corporate Services & Information Systems) Mr Wong Yuet Nan Finance • Group Accounts • Treasury • Settlements • Financial Management & Planning • Strategic Investments • Value Creation Corporate Services • Information Systems • Legal & Corporate Secretariat • Human Resource & Administration • Corporate Communications Subsidiaries’ Finance Group Risk Management Reports to Risk Management Committee Subsidiaries’ Risk Management 9 Singapore Power Annual Report 2006 BOARD OF DIRECTORS MR NG KEE CHOE, CHAIRMAN MR ALAN CHAN HENG LOON MR ERIC GWEE TECK HAI MR KEITH TAY AH KEE 10 MR HO TIAN YEE Singapore Power Annual Report 2006 MR NG KEE CHOE Mr Ng Kee Choe, 62, is the non-executive Chairman of Singapore Power Limited. He was appointed Director on 1 September 2000 and became its Chairman on 15 September 2000. He is also the non-executive Chairman of SP AusNet*. Mr Ng’s other current board directorships include his position as Chairman of NTUC Income Insurance Cooperative Ltd, and Director of Singapore Airport Terminal Services Ltd and Singapore Exchange Limited. He is also the President Commissioner of PT Bank Danamon Indonesia Tbk, a member of the Temasek Advisory Panel and a member of the International Advisory Council of China Development Bank. For his contributions to public service, Mr Ng was conferred the Public Service Star in 2001. MR ALAN CHAN HENG LOON Mr Alan Chan Heng Loon, 54, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 June 2001 and is also the Chairman of SP PowerAssets Limited. Mr Chan is currently the Chief Executive Officer and a Director of Singapore Press Holdings Ltd. He is the Chairman of the Urban Redevelopment Authority and SPH Magazines Pte Ltd. He is a member of the External Review Panel (Quality Assurance Framework for Universities), the Board of Trustees of the Courage Fund, the Board of Governors of The Singapore-China Foundation, INSEAD Singapore Council and INSEAD France. Previously, Mr Chan was the Permanent Secretary for the Ministry of Transport and held directorships in DBS Group Holdings Ltd, The Development Bank of Singapore Ltd and PSA Corporation Ltd. He also sits on the boards of MediaCorp TV Holdings Pte Ltd, MediaCorp Press Ltd, Singapore Press Holdings Foundation Limited, TOM Outdoor Media Group Limited, TP Ventures Pte Ltd, GMM Times Company Limited, Magazines World Sdn Bhd, Blu Inc Holdings Malaysia Sdn Bhd and Blu Inc Media Sdn Bhd. Mr Chan was awarded the Public Service Medal (Gold) in 2002. MR ERIC GWEE TECK HAI Mr Eric Gwee Teck Hai, 68, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 January 2001. He is the Chairman of SP Services Limited and a Director of SP AusNet*. MR KEITH TAY AH KEE Mr Keith Tay Ah Kee, 63, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 January 2002. He is also a Director of SP PowerAssets Limited. He serves on the boards of several public companies, including Singapore Reinsurance Corporation Ltd, Singapore Post Limited and Stirling Coleman Capital Limited, of which he is Chairman. He is also the Chairman of Aviva Ltd. Mr Tay is currently a board member of the Singapore International Chamber of Commerce, of which he was Chairman from 1995 to 1997. He is also Vice Chairman of the Singapore Institute of Directors. He was the President of the Institute of Certified Public Accountants of Singapore from 1982 to 1992 and was the Singapore Representative on the Council of the International Federation of Accountants from 1987 to 1990. Mr Tay was Chairman and Managing Partner of KPMG Peat Marwick from 1984 to 1993. Mr Tay qualified as a Chartered Accountant in London, UK, in 1968, and is a Fellow of the Institute of Chartered Accountants in England and Wales. He was conferred the first International Award for outstanding contribution to the profession by the Institute of Chartered Accountants in England and Wales in 1988 and the Public Service Star (BBM) in 1990. The Institute of Certified Public Accountants of Singapore also conferred on Mr Tay the Gold Medal for distinguished service to the profession and made him an Honorary Fellow in 1993. MR HO TIAN YEE Mr Ho Tian Yee, 54, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 May 2003. Currently, Mr Ho is the Executive Director of Pacific Asset Management (S) Pte Ltd and holds directorships in publicly-listed companies, including Fraser & Neave Ltd and Singapore Exchange Limited. He also sits on the board of Times Publishing Ltd and is a member of the Risk Committee of The Government of Singapore Investment Corporation Pte Ltd since 1 August 2004. Mr Ho was a former director of Great Eastern Holdings Ltd, The Overseas Assurance Corporation Ltd and The Great Eastern Life Assurance Corporation Ltd. Mr Ho was awarded the Public Service Medal in 1997. Mr Gwee is also a Director of WorleyParsons Ltd and the Melbourne Business School Ltd. He was the Chairman of the Board of Governors for the Institute of Technical Education (ITE) and the Public Transport Council. He was also the Chairman of CPG Corporation Pte Ltd and a Director of ExxonMobil Singapore Pte Ltd till 2001. For his many years of dedicated service to the community, Mr Gwee was awarded the Public Service Star in 1994 and the Public Service Star (Bar)[BBM(L)] in 2004. 11 Information as at 15 May 2007 Singapore Power Annual Report 2006 BOARD OF DIRECTORS MR TAN CHEE MENG MR BOBBY CHIN YOKE CHOONG PROFESSOR JEREMY GUY ASHCROFT DAVIS MR PAUL CHAN KWAI WAH BG(NS) CHOI SHING KWOK MR QUEK POH HUAT 12 Singapore Power Annual Report 2006 MR TAN CHEE MENG Mr Tan Chee Meng, 50, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2005. He is also a Director of SP PowerAssets Limited. Mr Tan is the Managing Partner of Harry Elias Partnership. He was appointed a Senior Counsel in 2006, and a Specialist Judge for a period of two years from 1 July 2006. Mr Tan is a Fellow of the Singapore Institute of Arbitrators and an Accredited Adjudicator of the Singapore Mediation Centre. He is a Regional Panel Arbitrator of the Singapore International Arbitration Centre and is on the Panel of Accredited Arbitrators of Badan Arbitrase Nasional Indonesia. Mr Tan also sits on the Board of Council of the National Council of Social Service. MR BOBBY CHIN YOKE CHOONG Mr Bobby Chin Yoke Choong, 55, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 23 January 2006. Currently, he is the Chairman of Singapore Totalisator Board and Changi Airports International Pte Ltd. Mr Chin serves on the boards of the Competition Commission of Singapore and several publicly–listed companies including Oversea-Chinese Banking Corporation Limited, AV Jennings Limited, The Straits Trading Company Limited, Yeo Hiap Seng Limited, Stamford Land Corporation Ltd, Ho Bee Investment Limited and Neptune Orient Lines Ltd. He also sits on the Boards of Trustees of the Singapore Management University and the Singapore Indian Development Association (SINDA). He was the Managing Partner of KPMG Singapore from 1992 to 2005 and Chairman of Urban Redevelopment Authority from April 2001 to March 2006. In 2003, Mr Chin was awarded the Public Service Medal. PROF JEREMY GUY ASHCROFT DAVIS Prof Jeremy Guy Ashcroft Davis, 64, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2006 and is also a Director of SP AusNet*. Prof Davis is the Chairman of UNSW Professorial Superannuation Pty Ltd and the Deputy Chairman of AMWIN Management Pty Ltd. He currently serves as a Director of the Transurban Group, CHAMP Ventures Pty Ltd, Amdel Holdings Pty Ltd, Australian Institute of Management NSW & ACT Ltd and the Australian Institute of Management Canberra. He was the former AMP Society Professor at the Australian Graduate School of Management. Prof Davis earlier spent 10 years as a management consultant with the Boston Consulting Group. He also served as a Director of the Australian Stock Exchange from 1990 to 1996 and as a Director and Chairman of AIDC Limited. MR PAUL CHAN KWAI WAH Mr Paul Chan Kwai Wah, 53, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2006. He is a Director of Singapore Telecommunications Limited, Verigy Ltd, SIA Engineering Company Ltd and National Healthcare Group Pte Ltd. He is also on the Advisory Board of the Lee Kong Chian School of Business at the Singapore Management University. He was a former Director of the Singapore Economic Development Board and Noel Gifts International Ltd. Mr Chan was formerly the Senior Vice President & Managing Director (Asia Pacific & Japan) of Hewlett-Packard Asia Pacific Pte Ltd and the Vice President & Managing Director (Asia Pacific) of Compaq Computer Asia Pacific Pte Ltd. He was also a member of the Tax Review Committee, Ministry of Finance and the Listings Committee of the Stock Exchange of Singapore. Mr Chan was awarded the Public Service Star (PBM) in 2005. BG(NS) CHOI SHING KWOK BG(NS) Choi Shing Kwok, 48, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2006. He is currently the Permanent Secretary of the Ministry of Transport. He was formerly a Director of Singapore Technologies Electronics Limited, Sembawang Resources Development Corporation Ltd, Singapore Automotive Engineering Ltd and Chartered Ammunition Industries Pte Ltd. He also served as a member of the National University of Singapore Council, the Singapore Broadcasting Authority and the Jurong Town Corporation. BG(NS) Choi was awarded the Meritorious Service Medal in 2000 and the Long Service Award (25 years) in 2004 by the Government of Singapore, and has also received state awards from foreign governments. MR QUEK POH HUAT Mr Quek Poh Huat, 60, was appointed a Director of Singapore Power Limited in November 2001 and Group Chief Executive Officer in May 2004. Within the Singapore Power Group, Mr Quek serves as Director on the boards of SP PowerAssets Limited, SP Services Limited and SP AusNet*. He is currently also Chairman of SP PowerGrid Limited, PowerGas Limited and SPI Management Services Pty Ltd. He is a board director of publiclylisted Singapore Technologies Engineering Ltd. Mr Quek is Singapore’s non-resident Ambassador to Sweden. He was conferred the Public Service Star in 1994. * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. 13 Information as at 15 May 2007 Singapore Power Annual Report 2006 CORPORATE GOVERNANCE Ethics and Accountability The SP Board is committed to good corporate governance. The principles set out in the revised Code of Corporate Governance 2005 (the Code) for listed companies are followed closely by the Company. The Company has used the Code as its guide and best practice standard and has put in place an internal framework to ensure good corporate governance in its business practices and activities. The Whistleblower Policy, which was launched in 2005, strengthens ethical business conduct in the Group. SP Group endeavours to enhance shareholder value by ensuring the highest standards of corporate governance, transparency and accountability. SETTING DIRECTIONS The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a robust system of internal controls to protect the Group’s assets and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. In the last financial year, the Board met seven times and held a Board Strategic Retreat. ACCESS TO INFORMATION The Board is provided with complete information prior to Board meetings and on an on-going basis. Board papers include management financial reports, annual budgets and performance against budget, announcement of results, matters requiring Board’s decision, updates on key outstanding issues and disclosure documents as well as updates on new legislative developments. Newly-appointed Board Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. The Group also provides on-going education on legislative updates and best practices. The Board also has separate and independent access to Senior Management and the Company Secretary. Should the Directors, whether as a group or individually, require independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, a professional advisor to render due advice. 14 Singapore Power Annual Report 2006 ACCOUNTABILITY In presenting the annual financial statements to the shareholder, the Board aims to provide the shareholder with a balanced and comprehensive assessment of the Group’s position and prospects. Management provides the Board with appropriately detailed management accounts of the Group’s performance, prospects and a risk dashboard on a monthly basis. There is a strong element of independence in the Board composition – independent non-executive Directors constitute more than three-quarters of the entire Board. The independence of each Director is reviewed annually by the Nominating Committee in accordance with the Code. The current size of 11 Board members is appropriate for effective decision-making, taking into account the scope and nature of the Group’s operations. Collectively, the Directors possess a wealth of expertise and experience in the management of business at senior and international levels. SP AusNet as a publicly-listed stapled entity on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited, has established its own Audit and Risk Management Committee, Nomination and Remuneration Committee as well as Compliance Committee to ensure a high standard of corporate governance. BOARD COMMITTEES The SP Board is supported by specialised committees to facilitate effective supervision of Management. These are the Audit Committee, the Risk Management Committee, the Finance Committee, the Nominating Committee and the Staff Development and Compensation Committee. As and when required for specific projects, special board steering committees and due diligence committees have been constituted to provide support and guidance to Management. AUDIT COMMITTEE The Audit Committee (AC) comprises five nonexecutive Directors, all of whom are independent Directors as defined in the Code. The Board is of the view that the members of the AC have the financial management expertise and experience to discharge the AC’s responsibilities. The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes, the systems of internal controls and the process of monitoring compliance with the applicable laws, regulations and codes of conduct. The AC holds at least three meetings each year and is responsible for the following: • review and approval of the audit plans of external and internal auditors; • review of the adequacy of the internal audit function; • review of the financial accounts of the Group and the Company; • review of the independence and objectivity of the external auditors; and • nomination of external auditors for reappointment. The members are: Mr Keith Tay Ah Kee (Chairman) Mr Tan Chee Meng BG(NS) Choi Shing Kwok Mr Bobby Chin Yoke Choong (wef 15 May 07) Mr Timothy Chia Chee Ming (co-opted external member) 15 Singapore Power Annual Report 2006 CORPORATE GOVERNANCE RISK MANAGEMENT COMMITTEE The Risk Management Committee (RMC) assists the Board in fulfilling its oversight responsibilities. The RMC reviews and approves: • the type and level of business risks (risk appetite) that the Company, its wholly-owned subsidiaries and joint venture companies undertake on an integrated basis to achieve their business strategy; and • the Group-wide risk policies, procedures and methodologies for identifying, measuring, monitoring and managing risks that are consistent with its risk appetite. The RMC meets at least three times a year. The members are: Mr Ho Tian Yee (Chairman) Mr Paul Chan Kwai Wah Mrs Oon Kum Loon (co-opted external member) Mr Quek Poh Huat (ex-officio)* The RMC is supported by the Group Risk Management Office in its governance of SP Group risks. Although the risk management responsibilities of the Board are executed through the organisational set-up mentioned above, the ultimate risk ownership rests with the business groups. FINANCE COMMITTEE The Finance Committee (FC) assists the Board to review proposed mergers, acquisitions, disposals and corporate financial structuring for the SP Group. The responsibilities of the FC are to: • consider and recommend, for the Board’s approval, SP Group’s annual operating and capital expenditure budgets and business plans; • approve or endorse mergers, acquisitions, divestments or corporate restructuring; • approve or endorse SP Group’s borrowings and financings; and • approve or endorse such other matters as provided from time to time in the Authority Manual of SP Board. The FC holds at least two meetings a year. The members are: Mr Ng Kee Choe (Chairman)* Mr Ho Tian Yee Mr Eric Gwee Teck Hai Mr Quek Poh Huat* NOMINATING COMMITTEE The Nominating Committee (NC) is responsible for formulating policies and guidelines on matters relating to Board appointments, re-appointments, retirement and rotation of Directors. The Directors’ performance, contribution and independence are taken into consideration in the Committee’s review and assessment. The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board concerning the appropriate size and needs of the Board. New Directors are currently appointed by way of a Board resolution after the NC has endorsed their appointment. The new Directors must submit themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Articles of Association of the Company. The Articles of Association of the Company also requires not less than one-third of Directors to retire by rotation at every AGM. * Non-independent 16 Singapore Power Annual Report 2006 The NC meets at least twice a year. The NC comprises three Directors. The Chairman of the NC is an independent non-executive Director. The members are: Mr Alan Chan Heng Loon (Chairman) Mr Ng Kee Choe* Mr Quek Poh Huat * STAFF DEVELOPMENT AND COMPENSATION COMMITTEE The Staff Development and Compensation Committee (SDCC) oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved or has participated in any proceedings in respect of his own remuneration. The SDCC meets at least twice a year. The SDCC comprises three Directors, two of whom are independent Directors. The members are: Mr Ng Kee Choe (Chairman)* Mr Alan Chan Heng Loon Mr Bobby Chin Yoke Choong COMMUNICATION WITH SHAREHOLDER The Company values communication and ensures that timely and adequate disclosures of material information on the Company are made available to the shareholder, and has regular dialogue and liaison with the shareholder. BOARD COMPOSITION Board Members Audit Committee Risk Management Committee Finance Committee Nominating Committee Staff Development & Compensation Committee Mr Ng Kee Choe, Chairman - - Chairman Member Chairman Mr Alan Chan Heng Loon - - - Chairman Member Mr Eric Gwee Teck Hai - - Member - - Mr Keith Tay Ah Kee Chairman - - - - Mr Ho Tian Yee - Chairman Member - - Mr Tan Chee Meng Member - - - - Mr Bobby Chin Yoke Choong Member - - - Member Prof Jeremy Guy Ashcroft Davis - - - - - Mr Paul Chan Kwai Wah - Member - - - BG(NS) Choi Shing Kwok Member - - - - Mr Quek Poh Huat - Ex-officio Member Member - Board Committee Members Mr Timothy Chia Chee Meng Member - - - - Mrs Oon Kum Loon - Member - - - * Non-independent 17 Singapore Power Annual Report 2006 SENIOR MANAGEMENT MR QUEK POH HUAT Group Chief Executive Officer MR YAP CHEE KEONG Chief Financial Officer MR NINO FICCA Managing Director (SP AusNet) MR SIM KWONG MIAN Managing Director (SP PowerGrid) MR JOHN BAPTIST TAY Managing Director (PowerGas) MR WONG CHIT SIENG Managing Director (SP Services) 18 Singapore Power Annual Report 2006 MR QUEK POH HUAT Mr Quek Poh Huat, Group Chief Executive Officer, is Chairman of SP PowerGrid Limited and PowerGas Limited, and a Director on the boards of SP PowerAssets Limited and SP Services Limited. At the Group’s Australian operations, he is Chairman of SPI Management Services Pty Limited and a Director of SP AusNet, SP AusNet Distribution, and the Responsible Entity. Mr Quek is also a Director of Singapore Technologies Engineering Limited, and he is Singapore’s non-resident Ambassador to Sweden. He was conferred the Public Service Star in August 1994. Mr Quek has a Bachelor of Science (Chemical Engineering) degree with First-Class Honours from the University of Leeds and a Master of Science (Management) with Distinction from the Naval Postgraduate School, Monterey, US. He has also completed the Advanced Management Program at the Harvard Business School. MR YAP CHEE KEONG Mr Yap Chee Keong, Chief Financial Officer, is responsible for providing financial strategy and leadership throughout the SP Group. This includes overseeing the corporate finance, treasury, financial management, tax planning and risk management functions. He is also responsible for corporate planning, strategic investments and value creation. Prior to joining SP, Mr Yap worked with several multinational, listed and private companies as Chief Financial Officer and in other senior management positions. Mr Yap has a Bachelor of Accountancy degree from the National University of Singapore and is a Fellow of the Institute of Certified Public Accountants of Singapore. MR NINO FICCA Mr Nino Ficca, Managing Director of SPI Management Services Pty Limited, is also Managing Director of SP AusNet. He is also a Director of SP Australia Networks (Transmission) Limited, SP Australia Networks (Distribution) Limited, SP Australia Networks (RE) Limited, and a Managing Director of SPI PowerNet Pty Limited. Mr Ficca has worked in the energy industry for over 25 years, including in a number of senior management roles. He is a Director and Deputy Chairman of the Energy Supply Association of Australia, and a Member of the National Electricity Market Operations Committee. Mr Ficca holds a Bachelor of Engineering (Electrical) (Honours) degree and a Graduate Diploma in Management, both from Deakin University. MR SIM KWONG MIAN Mr Sim Kwong Mian, Managing Director of SP PowerGrid Limited, has been with the Group for 12 years. Prior to this, he was with the Public Utilities Board for 18 years. Mr Sim represents Singapore in the Heads of ASEAN Power Utilities/Authorities, which leads the power interconnection project to link the member countries’ electricity networks. He also represents Singapore in the Association of Electricity Supply Industry of East Asia and Western Pacific (AESIEAP). Mr Sim is a registered Professional Engineer with the Professional Engineers Board, Singapore, and a Senior Member of the Institution of Engineers Singapore. He holds a Bachelor of Engineering (Electrical) degree from the University of Singapore, a Master of Science (Electrical) from the University of Manchester Institute of Science & Technology, and a Diploma in Management Studies from the Singapore Institute of Management. He has also completed the Advanced Management Program at the Harvard Business School. MR JOHN BAPTIST TAY Mr John Baptist Tay, Managing Director of PowerGas Limited, is responsible for the gas transportation business of the company. For the last 30 years, Mr Tay has been involved in various aspects of the gas business, including commercial and industrial gas utilisation, metering, town gas production and network planning and development. He has been instrumental in the overall master plan and development of Senoko Gasworks (now under City Gas) which produces town gas, and the planning and development of the natural gas transmission network. Mr Tay, a Professional Engineer in Mechanical Engineering, graduated with a First-Class Honours degree from Sheffield University (UK) in Mechanical Engineering. MR WONG CHIT SIENG Mr Wong Chit Sieng, Managing Director of SP Services Limited, has over 28 years’ experience in strategic business IT planning, and the development and management of banking application systems. He was previously the Group’s Head (Information Systems). Before joining SP, Mr Wong was Director of Operations and Principal Consultant, Asia Pacific & Japan at a US banking software company. He was also with Overseas Union Bank for nine years as its Senior Vice President & Deputy CIO, and as Vice President at Chase Manhattan Bank for 10 years. Mr Wong has a Bachelor of Business Administration (Distinction) degree and a Master of Business Administration degree from the Royal Melbourne Institute of Technology, Australia. 19 Singapore Power Annual Report 2006 SENIOR MANAGEMENT MR WONG YUET NAN Head (Corporate Services & Information Systems) MRS LYNN LOH Head (Human Resource & Administration) MS CHI PING HUEY Head (Legal & Corporate Secretariat) MR LIM HOWE RUN Head (Strategic Investments & Group Risk Management) 20 MR WONG TOON SUAN Head (Business Development) Singapore Power Annual Report 2006 MR WONG YUET NAN Mr Wong Yuet Nan, Head (Corporate Services & Information Systems), is responsible for the information systems, legal & corporate secretariat, human resource and corporate communications functions. Prior to this, Mr Wong was Vice President, Asia Pacific & Japan Region IT at Hewlett-Packard where he played a key role in the HP-Compaq IT integration. Mr Wong has also worked with Compaq Asia Pacific, Abacus Distribution Systems and Times Publishing. He started his career in the public sector, holding various positions at the National Computer Board and Ministry of Defence. Mr Wong has a Bachelor’s and Master’s degree in Engineering Science from Oxford University and a Master of Business Administration degree from the University of California, Los Angeles. MRS LYNN LOH Mrs Lynn Loh, Head (Human Resource & Administration), has over 20 years’ experience in human resource. Before joining the Group, she was with the Central Provident Fund Board, Changi International Airport Services, PepsiCo Group International and Singapore General Hospital. She is Vice President on the Council of the Singapore Human Resource Institute and a National Assessor for the People Developer Standard. She is also a member of the Manpower Skills and Training Council of the Singapore Workforce Development Agency. Mrs Loh was also a resource member of the Government Parliamentary Committee for Manpower. Mrs Loh holds a Bachelor of Arts degree from the National University of Singapore and a Master of Business Administration (Accountancy) degree from Nanyang Technological University. MR LIM HOWE RUN Mr Lim Howe Run, Head (Strategic Investments & Group Risk Management), is responsible for the development of new business initiatives and for implementing Group-wide risk policies and institutionalising risk management practices. This includes overseeing SP Global Solutions, which provides advisory, training and consultancy services to utility companies and country regulatory authorities worldwide. Prior to this, Mr Lim held various positions in asset management and business development within the Group. Mr Lim holds a Bachelor of Engineering (Mechanical) degree from the National University of Singapore. MR WONG TOON SUAN Mr Wong Toon Suan, Head (Business Development), is responsible for business development in markets such as China, South Asia and the Gulf region. Before this, he was with the Group’s Australian division, assisting with the integration of its subsidiaries. He was also previously Managing Director of PowerGas and was a key member of the negotiating team that secured the US$9 billion Indonesian natural gas contract in 2000. Mr Wong is President of the Gas Association of Singapore. He has over 30 years’ experience in utilities including 18 years with the Public Utilities Board. Mr Wong is a registered Professional Engineer (Electrical) and a Senior Member of the Institution of Engineers Singapore. He has a Bachelor of Engineering (Electrical) degree from the University of Singapore and has completed the Advanced Management Program at the Harvard Business School. MS CHI PING HUEY Ms Chi Ping Huey, Head (Legal & Corporate Secretariat), is responsible for the Group’s legal affairs, and is company secretary for SP and its key subsidiaries. She also coordinates the Whistleblower Policy. Ms Chi has over 20 years’ legal experience. She has worked with the Singapore Technologies Group, where she held various senior positions including Head (Legal) and Assistant Vice President (Corporate Affairs) at ST Aerospace Limited. She began her career with a major local bank and has also been in private practice. Ms Chi is a member of the Singapore Law Academy. An OCBC scholar, she has a Bachelor of Law (Honours) degree from the National University of Singapore and was admitted as an Advocate and Solicitor in 1985. 21 Singapore Power Annual Report 2006 22 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS Singapore Operations SP Group is the leading utility company in Singapore, with major operations in electricity and gas transmission and distribution, and utility market support services. The Singapore division comprises four main subsidiaries – SP PowerAssets, SP PowerGrid, PowerGas and SP Services. 23 Singapore Power Annual Report 2006 SP POWERASSETS A 230kV 500MVA phase-shift transformer has been installed at a substation in the East for more efficient power flow control. 24 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERASSETS Outstanding Infrastructure Singapore’s electricity network has achieved worldclass performance standards through far-sighted expansion and operational strategies. SP PowerAssets continues to introduce better and more cost-effective technical solutions to ensure power supply reliability, quality and affordability for its customers. SP PowerAssets is the sole provider of electricity transmission and distribution services in Singapore. Its S$6.7 billion fixed assets comprise modern and robust networks at 400kV, 230kV and 66kV for transmission, and 22kV, 6.6kV and 400V for distribution. MEETING FUTURE NEEDS During the year in review, SP PowerAssets continued its intensive network development programme, planning ahead for the growing power needs of the population and Singapore economy. Several major 400kV and 230kV projects were completed and good progress continues to be made on the rest of its infrastructure enhancements. • A 400kV substation at Paya Lebar was commissioned in August 06. To enhance power quality to customers, the 230kV network was then split into four blocks in January 07. In the event of a transmission incident in one block, the other blocks will be electrically buffered and their power quality will remain unaffected. • Two 400kV cable circuits are being installed to connect the output from Seraya Power Station in 2009 to the grid in the western part of Singapore. A second cable tunnel is now being constructed to house the cable circuit, to complement the first tunnel built in October 05. • A 230kV substation was commissioned in April 06 to meet the load growth in the northern part of Singapore. • A 230kV 500MVA phase-shift transformer was installed in August 06 at a substation in the east for more efficient power flow control. • Two 230kV circuits were commissioned in August 06 to support Keppel Merlimau Cogen’s power export. In addition, nine other 230kV circuits were commissioned to meet load growth in various parts of the island. GRID PRICING: SHARING PRODUCTIVITY GAINS With SP PowerAssets’ increased operational efficiency, the average grid charge was reduced from 3.67 cents to 3.60 cents per kWh. This fifth consecutive year of price reduction will help SP Group’s industrial and commercial customers in Singapore improve their competitiveness in the global market. 25 Singapore Power Annual Report 2006 SP POWERGRID SP PowerGrid’s network performance is better than those of its peers in other countries operating comparable underground networks. 26 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID Management MR SIM KWONG MIAN Managing Director MR CHANG SWEE TONG Deputy Managing Director MR CHENG SEE TAU General Manager (Network Management) MR CHAN ENG KIAT General Manager (Network Planning) MR LOY SAI CHIN Acting General Manager (Network Development) MR CHUNG CHOON HEONG General Manager (Projects) MR HAN TEK FONG Director (Asset Management) DR YOON KOK THEAN Director (Procurement) MR LAW CHIN HO Director (Finance) & Head (Regulatory) MR ALBERT TEOW Director (Corporate Services) 27 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID Strong Network Performance SP PowerGrid manages and operates the transmission and distribution assets of SP PowerAssets. International benchmarking studies show that SP PowerGrid’s network performance is among the best in the world. Based on SAIDI and SAIFI, internationally recognised indices that measure network performance, SP PowerGrid’s performance is better than those of its peers in other countries operating comparable underground networks. SAIDI (System Average Interruption Duration Index) represents the average duration of unplanned interruptions a consumer experiences in a year, while SAIFI (System Average Interruption Frequency Index) shows the average number of such interruptions. During the year, SP PowerGrid’s commitment to excellence saw it achieving the ISO 9001:2000 quality management system certification for the development and management of its distribution network. The Geographical Mapping System provides a unified view of land, electrical facilities and schematic information for SP PowerGrid’s staff all over the island. 28 Singapore Power Annual Report 2006 This is in addition to achieving the ISO 9001:2000 certification for the development and management of its transmission network for the sixth consecutive year. WITHIN REGULATORY TARGETS During the year of review, network performance was within regulatory targets. Key performance indicators held steady compared to the previous year. CONDITION MONITORING BREAKTHROUGH SP PowerGrid’s innovative efforts in condition monitoring, which help identify potential network failures before they occur, continued to contribute to better performance. Ninety-three potential failures were averted during the year. Since 2001, a total of 348 potential failures have been prevented, saving repair costs of S$32.6 million. Significantly, SP PowerGrid has achieved a breakthrough in condition monitoring – it is now able to apply the technology to underground cables. Following collaboration with Delft University Research Centre, Netherlands, SP PowerGrid has successfully applied the Oscillating Wave Test System to the condition monitoring of distribution cables at 22kV and 6.6kV. Going forward, SP Group will apply this technology more intensively, as a key strategic tool for our fully underground cable network in Singapore, and as a competitive advantage in our international projects. An engineer ensures that network operations run smoothly. 29 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID SP PowerGrid has institutionalised Japanese safety practices into its standard operating procedures to further enhance operational safety. 30 Singapore Power Annual Report 2006 OPERATIONAL SAFETY: ENHANCEMENTS MADE Staff safety is paramount and SP PowerGrid constantly seeks ways to create an even safer working environment. It has implemented a robust risk management process that meets the requirements of the Workplace Safety and Health Act enacted in March 06. It has also institutionalised Japanese safety practices into its standard operating procedures to further enhance operational safety. These include the “Kenyochi” (Toolbox Meeting) system before starting work, and the “Point and Announce” procedure when carrying out high-voltage switching on the network. ENGAGING OUR CUSTOMERS SP PowerGrid has a pro-active customer management programme to stay engaged with its key customers. Thirty-five engineers have taken on the additional role of customer managers serving some 150 key clients. They visit their allotted customers quarterly and act as a single point of contact for all services provided by the SP Group and its subsidiaries. They also help these key customers leverage the Group’s innovative solutions and expertise to improve their operational efficiencies. SP PowerGrid has successfully applied the Oscillating Wave Test System to the condition monitoring of distribution cables, achieving a significant breakthrough. 31 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID Three Power Quality Interest Groups, one each for the Semiconductor, Petrochemical and Pharmaceutical industries, meet regularly to share knowledge and experiences in power quality management. A quarterly e-bulletin “PowerConnect” keeps key customers informed of new developments and initiatives that serve to improve network performance and services for them. SP PowerGrid’s customers are pleased with the service enhancements, according to the results of an annual customer survey in February 07. The business unit’s customer satisfaction rating of 8.1 out of 10, is a significant improvement over the previous period’s rating of 7.5. CABLE DAMAGE PREVENTION SP PowerGrid’s earthworks management and cable protection programme has proven highly effective. The number of high-voltage cable damage cases has declined over the years, dipping to a low of six in FY2006/07. The programme ensures that contractors carrying out works near underground cables adopt rigorous cable damage prevention practices. A card registration system was also introduced for registered and provisional excavator operators. Once linked with SP PowerGrid, these operators are updated on the latest cable damage prevention practices through regular briefings and refresher training. World-Class Performance Singapore has the world’s least minutes of blackouts per customer per year SAIDI – System Average Interruption Duration Index From KEMA International B.V.’s Benchmark Study 2006 32 Singapore Power Annual Report 2006 Key Network Indicators POWERING ECONOMIC GROWTH Real GDP vs Electricity Net Demand Growth of Singapore (% Change) POWER DELIVERY Electricity Transmitted and Distributed (GWh) 10 40,000 % Change Year-On-Year 8 6 4 2 0 -2 -4 1.6 (2.4) 01 5.0 4.2 02 3.1 2.4 03 Year 8.8 6.6 7.9 4.6 4.4 3.3 Real GDP Growth (%) Sales Growth (%) 04 05 06 GWh 35,000 30,000 25,000 29,960 FY01/02 31,446 FY02/03 33,635 32,199 FY03/04 FY04/05 Period 34,995 FY05/06 36,287 FY06/07 SINGAPORE’S NETWORK PERFORMANCE IS WORLD-CLASS It has the least number of blackouts per customer per year Interruptions experienced by each customer per year 1.8 1.6 1.4 1.2 1.0 0.8 0.6 0.4 0.2 0 0.01 0.33 0.47 0.48 0.50 0.64 0.85 1.21 Singapore London Manchester Melbourne New York San City Diego Milan ChicagoParis San Francisco Toronto Singapore London Manchester Melbourne New York City San Diego Milan Chicago 1.30 Paris 1.48 San Francisco 1.59 Toronto System Average Interruption Frequency Index – SAIFI Based on 2005 & 2006 data From KEMA International B.V.’s Benchmarking Study 33 Singapore Power Annual Report 2006 POWERGAS PowerGas can now calibrate all commercial and industrial meters up to a maximum flow capacity of 2,500 cubic metres per hour. 34 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS POWERGAS Management MR JOHN BAPTIST TAY Managing Director MR LIM SONG HAU Director (Network Development) MR CHIN TERK CHUNG Director (Network Management) MR TAI SENG CHONG Director (System Operation) MR BANNY KOH SIEW LIM Deputy Director (Transmission Projects) MR ONG MIN SING Deputy Director (Transmission Operations & Maintenance) MR DION TAY MENG TECK Deputy Director (Distribution Projects) MR GERARD M PEREIRA Deputy Director (Distribution Operations & Maintenance) 35 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS POWERGAS Enhancing Gas Networks and Capabilities PowerGas, as the sole gas transporter and system operator in Singapore, plays a pivotal role in the efficient and reliable delivery of natural and town gas to industrial and residential consumers across the country. It manages more than 2,800 km of transmission and distribution pipelines as part of its transportation network. At the distribution level, expansion and enhancement of the natural gas network continued with the commissioning of an offtake station in the west in February 07 and the extension of 5.7 km of pipelines to four industrial gas users in Sungei Kadut. The year in review saw several major projects making good progress or completed to enhance and extend the delivery of natural and town gas. NATURAL GAS: EXTENDING REACH PowerGas extended a transmission pipeline on Jurong Island to enable the supply of Sumatran gas to the 500MW Keppel Merlimau Cogen Plant. The 4 km extension was completed and commissioned in July 06. A 2 km pipeline extension in Woodlands was also completed to enable future injection of Malaysian gas into the pipeline network. In July 06, enhancement works began on a natural gas station on Jurong Island to meet the projected increase in demand for natural gas in 2008. 36 Singapore Power Annual Report 2006 A sophisticated Supervisory Control and Data Acquisition system lies at the heart of PowerGas’ operations. affected by the Mass Rapid Transit system (subway) extension works. METER TESTING: EXPANDING CAPABILITY Accreditation of the Meter Testing Laboratory under the Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme was renewed in April 07. Commissioning of two new test benches for the calibration of turbine meters up to a rated capacity of 2,500 cubic metres per hour was completed. NEW GAS MARKET: GEARING UP Development of standard operating procedures (SOPs) in consultation with the SOP Industry Working Group continued throughout the year with the completion of four SOPs. These standard procedures will operate within the framework of the Gas Network Code. PowerGas plays a pivotal role in the efficient and reliable delivery of natural and town gas to industrial and residential consumers. Development of two other offtake stations in the western part of Singapore to enable additional injection points into the distribution network is continuing and will be completed in mid-2007. Extension of high pressure distribution pipelines to various users in the pharmaceutical industry for co-generation is also in progress. To meet the requirements of the Gas Network Code, preparations to resume development work on the Gas Transportation System Solution (GTSS) are in progress. A web-based system, the GTSS will facilitate gas nominations by shippers, as well as the scheduling and balancing of gas injections and withdrawals in the transportation network. TOWN GAS: ENHANCING NETWORK The town gas network was extended by 14.2 km to reach more customers in new public housing estates as well as private residential and commercial premises. The year also saw the renewal of 12 km of old pipelines, and the diversion of 1.3 km of pipelines 37 Singapore Power Annual Report 2006 Routine checks for gas leakage ensure safety SP SERVICES Delivering efficient and responsive customer services has won SP Services the Singapore Quality Class certification for business excellence. 38 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP SERVICES Management MR WONG CHIT SIENG Managing Director MRS JEANNE CHENG General Manager (Services & Marketing) MR LIM AH KUAN Director (Operations) MS LILY TAN Acting Director (Information Systems) MR HEY BONG KOI Head (Finance & Accounts) MS DERBIN KWEK Deputy Director (Finance & Accounts) 39 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP SERVICES Convenient “One-Stop” Service SP Services provides households and businesses in Singapore with a convenient “one-stop” service for their utility needs through its consolidated billing and collection, and customer management systems. As the Market Support Services Licensee in Singapore’s National Electricity Market, SP Services provides meter reading, data management, and billing services to the electricity market. It also processes consumer registration and transfers for electricity retailers, thus playing a key role in facilitating competition and consumer choice in the liberalised electricity market. management processes and, as a result, achieved superior business performance. In its latest “Mystery Shopping Audit”, which it conducts annually to ensure consistently high levels of In addition, SP Services provides billing and payment collection on behalf of other utilities service providers such as the Public Utilities Board, City Gas and refuse collection companies. BUSINESS EXCELLENCE: WORLD-CLASS STANDARD SP Services’ efforts to deliver highly efficient and responsive customer services have been recognised. In May 06, it was awarded the prestigious Singapore Quality Class certification for business excellence. The certification programme recognises companies that have instituted a framework of sound 40 Singapore Power Annual Report 2006 Our service performance index has leapt to 90 per cent in our latest “Mystery Shopping Audit”. customer service, its service performance index leapt to 90 per cent from 77 per cent in 2004. In another customer survey conducted in FY2006/07, its compliments index which measures customer satisfaction scored a high 94 per cent in the final quarter, compared to 81 per cent in the first quarter. Similarly, the compliments versus complaints ratio climbed from an average of 14 compliments per complaint to 50 compliments per complaint. A comprehensive customer service survey conducted in the third quarter of 2006, saw SP Services with a satisfaction rating of 77 per cent, ahead of six other leading peer organisations. SP Services’ commitment to service excellence is evidenced by its exceeding all regulated service levels set by the Energy Market Authority. In November 06, 15 staff were conferred the Excellent Service Award by SPRING Singapore. The coveted national award recognises individuals who have delivered outstanding service. SP Services also made it to the finals of the Contact Centre Association of Singapore’s 2006 awards for Best Contact Centre Manager of the Year and Best Contact Centre Team Leader of the Year. SP Services is ahead of six other leading peer organisations in a comprehensive customer satisfaction survey. 41 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP SERVICES NEW INITIATIVES: RISING TO THE CHALLENGE In FY2006/07, SP Services continued to leverage technology to improve convenience and service quality for its customers. SP Services’ customer management and billing system is being upgraded to enable more efficient bill processing and resource allocation for improved customer servicing. In November 06, it began using a Wireless Workforce Management System in field operations such as meter reading, installation testing, and support services. The mobile system provides technical staff in the field with real-time information for better customer servicing and optimal resource allocation. Its Pay-As-You-Use metering scheme continues to help about 13,000 customers better manage their consumption while paying their arrears over time. This innovative scheme was introduced in 2005. The Wireless Workforce Management System is used in field operations to provide real-time information for better customer servicing and optimal resource allocation. 42 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SINGAPORE DISTRICT COOLING New Utility Service Singapore District Cooling, a joint venture with French energy company Dalkia, started commercial operations during the year. District cooling is an innovative utility service involving the centralised production of chilled water which is piped to commercial buildings for air-conditioning. With attributes similar to public electricity supplies, district cooling is energy efficient. It supplies a 24-hour reliable flow of chilled water at a stable temperature to meet the most demanding airconditioning needs of modern commercial buildings. District cooling eliminates the need for an in-house chiller plant in buildings, freeing up valuable space and constraints to allow for more creative building design. It also enables lower initial cost for new buildings and reduces overall operating cost. CHILLED WATER FOR THE NEW DOWNTOWN During the planning for common service tunnels for Singapore’s Marina Bay new downtown, district cooling was identified as an urban utility desirable for the new business district. Singapore District Cooling began providing chilled water supplies to One Raffles Quay, the host development of the first district cooling plant, in May 06. Supplies will be extended to the Integrated Resort, Marina Bay Financial Centre and other new commercial buildings in the Marina Bay area as they are completed over the next few years. This SP joint venture is on a solid foundation to benefit from district cooling becoming the new essential service for the new downtown. A centralised cooling tower eliminates the need for an in-house chiller plant in buildings. 43 Singapore Power Annual Report 2006 44 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS International Operations Building on our core capabilities, our strategy involves international expansion to accelerate our growth, and substantially enlarge the scale of our operations and earnings platform. We have significant presence in Australia through our publicly-listed subsidiary, SP AusNet, Victoria’s largest energy transmission and distribution company. SP Group also has a stake in an independent power producer in Taiwan. 45 Singapore Power Annual Report 2006 SP AUSNET For the year under review, SP AusNet invested A$406 million in its networks, up from A$375 million during the previous year. 46 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP AUSNET Management MR NINO FICCA Managing Director MR PAUL ADAMS General Manager (Network Services) MR NORM DREW General Manager (Network Development) MR JOHN AZARIS General Manager (Human Resource and Communications) MR ADRIAN HILL General Manager (Corporate Development and Investor Relations) MR PETER MERRITT General Manager (Business Systems and Services) MR CHARLES POPPLE General Manager (Regulatory and Business Strategy) MR GEOFF NICHOLSON Chief Financial Officer MS ELIZABETH MILDWATER General Counsel and Company Secretary 47 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP AUSNET Delivering Results The first full year of its public listing saw SP AusNet delivering robust financial performance and solid operating results. SP AusNet recorded EBITDA (earnings before interest, tax, depreciation and amortisation) of A$624.7 million, in line with prospectus forecasts. Net profit for the year, excluding discontinued operations, was A$161.2 million, which exceeded prospectus forecasts by 3.2 per cent. In FY2006/07, SP AusNet continued with its strategy of providing solid, reliable investment for its security holders and sustainable, reliable energy networks for its customers. the fires – the small number was due to bushfire mitigation works carried out over the previous winter. The impact on the transmission network was more significant when the 330kV interconnector linked to the New South Wales network tripped as fire crossed the transmission easement. This led to widespread outages across Melbourne and throughout the State. During the 60 continuous days of the bushfire crisis, SP AusNet teams remained at the ready and responded immediately when it was safe to restore lines and customer supplies. During the year, over 22,500 new connections were made to SP AusNet’s electricity and gas distribution networks. The volume of electricity transported by its transmission and distribution networks rose by an average 3.4 per cent over the previous year, while 8 per cent more natural gas flowed through its gas distribution network. In all, over A$400 million was committed to capital expenditure projects to support network growth and refurbishment. The business also endured a hazardous summer period, when bushfires threatened its electricity distribution and transmission lines and burnt out some 1.2 million hectares. Only 42 distribution poles were lost in 48 Singapore Power Annual Report 2006 The roll out of natural gas in western Victoria continues with the extension of the gas distribution network to another five towns. NETWORK INVESTMENT During the year under review, SP AusNet invested A$406 million in its networks, up from A$375 million in the previous period. Transmission projects included the installation of new transformers and network connections at Rowville and Moorabool, connection works at Ringwood and Altona terminal stations, and the complete rebuilding of the Brunswick and Malvern terminal stations. All these will support growth in urban demand for electricity in Melbourne. In the regional areas of the State, terminal stations are being rebuilt at Ballarat, Horsham, Red Cliffs, Shepparton and Terang to reinforce the “western loop” of the transmission network, ensuring that rural communities’ supplies are secure for years to come. New housing subdivisions in the rural centres of Benalla, Bairnsdale and Leongatha in the north and east of the State also drove the expansion of the electricity distribution network. In Melbourne’s growth corridors, Ferntree Gully zone substation was rebuilt, while the Clyde North Stage Two and Doreen zone substations were commissioned. The volume of electricity transported has risen by an average 3.4 per cent over the previous year. The roll out of natural gas to 12 communities in western Victoria continued with the gas distribution network extended to another five towns during the year. Residents and businesses in Gisborne, New Gisborne, Macedon, Port Fairy and Woodend all enjoyed the convenience of natural gas for the first time, joining Creswick which was connected in early 2006. The remaining six towns in the programme are on schedule for connection by the end of 2007. 49 Singapore Power Annual Report 2006 Expanding Growth Extending Boundaries “SParking” across boundaries aptly describes our growth strategy. Our people are challenged to redefine geographical and business boundaries to provide reliable and efficient utility services to enhance economies and quality of life. We search the region for strategic investments such as the proposed acquisition of Australian energy utility company Alinta Ltd. SP Global Solutions went into operation to engage country utilities and regulatory authorities through the provision of consultancy and training services. 50 Singapore Power Annual Report 2006 EXPANDING GROWTH CORPORATE FINANCE & STRATEGIC INVESTMENTS Disciplined and Focused Approach Over the last five years, the Group has transformed into a major utility infrastructure player in the Asia Pacific, by leveraging its merger and acquisition capability and financial strength. We have unlocked significant shareholder value through proactive capital management, divestment of assets and the listing of our Australian business. The Group’s proforma return on equity for the year under review was a steady 17.4 per cent. In executing our growth strategy, we adopt a disciplined approach to acquisition opportunities and are selective of the assets we acquire. We only pursue businesses where we can add value (operational and SP Group has transformed into a major utility infrastructure player in the Asia Pacific. 51 Singapore Power Annual Report 2006 EXPANDING GROWTH CORPORATE FINANCE & STRATEGIC INVESTMENTS financial), and through our participation, enhance the local economy and quality of life for our customers. During the year, we raised S$950 million of debt in the domestic and international markets. As a reflection of our financial prudence and disciplined growth strategy, Moody’s and Standard & Poor’s have reaffirmed our Group’s credit rating of Aa1 and AA respectively. INCREASED PRESENCE IN AUSTRALIA We are looking to expand our presence in Australia. In March 07, SP International jointly with Babcock & Brown International Pty Ltd entered into a Scheme Implementation Agreement to acquire Alinta Ltd. Alinta is Australia’s largest energy infrastructure company. This will be another strategic acquisition for the SP Group, providing a strong fit between Alinta’s wires and pipes businesses with our existing portfolio of assets in Australia. In addition, these businesses will provide sectoral and geographical diversification for our Australian portfolio, providing us with an enlarged footprint that will include Queensland and New South Wales. An Amended and Restated Scheme Implementation Agreement was entered into between the various parties in May 07. The Scheme is subject to approvals from Alinta’s shareholders and the court as well as from the relevant regulatory authorities in Australia. SP Group is looking to expand its presence in Australia. 52 Singapore Power Annual Report 2006 EXPANDING GROWTH SP GLOBAL SOLUTIONS Ideal Partner for Utility Needs SP Global Solutions coordinates and markets SP Group’s wealth of knowledge and expertise in operating energy utility businesses. Launched in April 06, the business unit provides specialised training and consultancy services for country utilities and development authorities. SP Group’s knowledge spans the entire energy utility value chain from regulatory management, network planning, design, development and maintenance to metering, data management, billing and customer services. As both owner and operator of energy delivery networks, SP Group has the experience to provide solutions that are both cost effective and pragmatic to implement. Our combined Group’s unique expertise spans underground networks to overhead transmission lines. We have also pioneered application of state-ofthe-art technology in condition monitoring, network reliability enhancement and quality power delivery. Our excellent track record of delivering first-class network performance, and successful infrastructure planning and management to support rapid growth, commands considerable traction in the international energy market. GROWING SALES PIPELINE Since its inception, SP Global Solutions has successfully secured S$2.7 million worth of training and consultancy projects in China and the Gulf region. In its sales pipeline are another S$10 million worth of projects. SP Global Solutions shares our wealth of knowledge and expertise with country utilities and development authorities. 53 Singapore Power Annual Report 2006 Enhancing Capabilities With SP Group’s expansion, staff skills and expertise need to be constantly enhanced. Systems and practices need to keep pace with market changes and increased volumes. We invest in developing our human resources and in ensuring our information systems facilitate operational efficiency. We have in place an enterprise-wide risk management framework to monitor risk at all levels of our operations. 54 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES HUMAN RESOURCES Developing Our People’s Potential Our people’s expertise, and their drive to set new benchmarks and achieve our shared goals, are critical to the Group’s superior performance. We invest considerable resources to develop our staff ’s skills and nurture their work-life balance so they lead healthy and enriching lives. We stress a culture of open communication so each staff has a sense of empowerment, and ownership of the company and its performance. With almost 3,900 staff in Singapore and Australia, enhancing our employees’ skills is key to strengthening our core competencies and sustaining our world-class performance standards. During the year in review, each staff went through 56 hours of training in areas ranging from technical and computer skills to customer service, safety and crisis management, and leadership training. At the same time, we continued to expand our talent pool through our undergraduate scholarship programme and selective recruitment to meet staffing needs. In January 07, SP Group was again awarded the People Developer Standard for another three years. The certification by SPRING Singapore, since 2000, recognises the Group’s exceptional staff development and training initiatives. The award is given to companies that have successfully implemented a Total People Development System to bring out the best in their employees and leverage human capital for better business results. As part of their career development plan, five staff received overseas work experience. Three employees, from SP Holdings, SP PowerGrid and PowerGas, were assigned to SP AusNet, while two employees from SP AusNet were attached to SP PowerGrid and PowerGas. These overseas attachments help our employees to better understand cross-cultural business issues and encourage sharing of best practices within the SP family. EXPANDING OUR TALENT POOL The expansion of our talent pool saw the sponsoring of four local scholars who will join us as Management Associates upon graduation. As part of their development plan, they will be given leadership training and exposure to different aspects of our business through challenging fast-paced assignments and job rotation across subsidiaries. To ensure that we employ some of the best talent every year to support our new IT-related business initiatives, the Group has committed to recruit four IT scholars over the next four years under the Infocomm Development Authority of Singapore’s scholarship scheme. 55 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES HUMAN RESOURCES In Australia, we recruited more apprentices and trainees in the first quarter of 2007, as part of our efforts to ensure our ability to manage electricity and gas networks well into the future, and address the issue of an ageing workforce in Australia’s energy industry. RECOGNISING AND ENGAGING OUR PEOPLE Our performance management system is designed to nurture a culture of superior performance with a fair and transparent reward system. Our staff work towards clear targets that accelerate achievement of the Group’s goals. Successful attainment of these targets determines each staff ’s increment, promotion and incentive rewards. Schemes such as the ACE (Appreciation for Commitment and Excellence) Awards further recognise employees who excel in their work performance and help the company achieve its goals. Five employees received Special Awards during the Management Annual Plan Seminar 2007 for their exemplary customer-oriented attitude. NURTURING WORK-LIFE BALANCE To nurture a dynamic and meaningful work environment, we strive to promote healthy worklife balance among our staff. The SP Quality Life Programme is under the purview of an enthusiastic committee that has introduced activities and tools for staff to better manage work-life issues. These range Trust in colleagues is one of the deliverables demanded of our staff attending leadership training at the Outward Bound School. 56 Singapore Power Annual Report 2006 from physical fitness and family-bonding activities to personal financial management talks. These innovative efforts have been recognised. The Group won the Singapore H.E.A.L.T.H (Helping Employees Achieve Life-Time Health) Gold Award from the Health Promotion Board in 2006, as well as the Work-Life Achiever Award from the Ministry of Manpower in our first year of participation. In Australia, SP AusNet was named an “Employer of Choice for Women” by the Equal Opportunity for Women in the Workplace Agency. This prestigious status is unrivalled in the Australian energy network sector. We continue to expand our talent pool through our undergraduate scholarship programme and selective recruitment to meet staffing needs. SOLID UNION-MANAGEMENT PARTNERSHIP SP enjoys a strong partnership with the Union of Power and Gas Employees (UPAGE) through a consultative and open approach to resolving operational and strategic issues. In May 06, a unionmanagement breakfast get-together was held to warmly welcome the union’s newly-elected executive committee following its triennial conference. The event provided yet another opportunity for interaction as part of the long-term relationship of cooperation and rapport between union and management. SP AusNet is an “Employer of Choice for Women” – a status unrivalled in the Australian energy network sector. 57 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES INFORMATION SYSTEMS New Systems To Support Growth Our information systems infrastructure supports millions of transactions monthly, and is key to our delivering superior customer service and operational efficiency. FY2006/07 saw a major upgrading of our information technology infrastructure and software to better support growth, empower staff and increase productivity. We upgraded our Data Centre to a Tier 3 infrastructure with power upgrade, in line with industry standards for major data centres. The strengthened power infrastructure provides better resilience to support the critical functions of the computer centre and increases our capacity to prepare for future growth. The upgrade also involved Our upgraded information technology infrastructure better supports growth, empowers staff and increases productivity. 58 Singapore Power Annual Report 2006 the installation of fewer and more compact servers, reducing space utilised for computers by 20 per cent. The MSSL Server infrastructure, which supports services to our key customers, was upgraded to cater for the projected growth to 15,000 major customers in three years. This enhancement ensures high service levels are maintained for our industrial customers, even as volumes grow. Fewer but more efficient servers were installed, resulting in savings of S$540,000 annually on hardware and software maintenance costs. The upgrading of workgroup switches and cabling at SP Services provided our staff with dedicated rather than shared switch ports, increasing their ability to process bills and transactions more speedily. The new switches also support higher bandwidth to allow further security enhancements and future video screening applications. During the year, the various sub-systems that support our human resource management functions were fully integrated into one system incorporating personnel, leave, benefits, recruitment, payroll and performance management modules. Each staff can now selfadminister payroll statement printing, expense claims and leave applications. The system is part of our strategy to use technology to improve our efficiency in human capital management. An Enterprise Portal, installed in November 06, facilitates our staff ’s increasingly mobile work style. With secure access provided through a virtual private network, the web-based portal can be accessed from anywhere, anytime. The “one-stop” hub gives our employees quick access to information The robust infrastructure of the Enterprise Portal facilitates our staff’s increasingly mobile work style. on developments within the Group, important events, staff recreational activities, as well as perform administrative tasks. The hub also facilitates communication of our shared vision, goals and accomplishments to bond and motivate our staff. An Enterprise Fax Server system installed in March 07 enables our staff to send and receive faxes through their email and do away with fax paper and machines. At the SP Services Call Centre, the fax server system reduces turnaround time as faxes no longer have to be separately updated into the Customer Management System. The project is expected to save the Call Centre and other departments over S$200,000 in three years. 59 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES ENTERPRISE RISK MANAGEMENT Ownership and Accountability During the year in review, SP Group continued to advance its risk management practices through clearer ownership and accountability of risk in all business units. Building on the traditional qualitative approach, SP Group adopted stochastic risk assessment models in its enterprise-wide risk management framework to evaluate and quantify risk at all levels of operations. Standard risk assessment tools, metrics and procedures have been institutionalised into the business processes of the Group. Risk management considerations are now also embedded into all decision-making processes. SP Group is committed to good risk management practices beyond corporate governance, extending into the key drivers of our business. Next year, SP Group will embark on a group-wide communication initiative making every employee a risk manager in his area of responsibility. Every employee will be a risk manager in his area of responsibility. 60 Singapore Power Annual Report 2006 COMMUNITY & ENVIRONMENT Caring Corporate Citizen As a responsible corporate citizen, SP Group is committed to contributing to the welfare of the communities in which it operates. SP Group’s employees have a year-long calendar of fund-raising events and volunteer activities to support the needy elderly in Singapore and youth development in Australia. We also invest our resources in helping to protect the environment and promote energy conservation. SUPPORTING THE NEEDY ELDERLY In Singapore, our staff raised over S$1.22 million for the SP Heartware Fund, surpassing the S$1 milliona-year target set in October 05. The fund helps the needy elderly live with dignity. It ensures they have hot meals daily, and provides personal hygiene care, laundry service, and transport for medical check-ups. These services are administered under the Community At our Electricity Efficiency Centre, visitors – even the very young – can obtain information and advice on the efficient use of electricity. 61 Singapore Power Annual Report 2006 COMMUNITY & ENVIRONMENT employees also spent time bringing the elderly from the SWAMI Home Help Service to a Christmas Light-Up Tour of Orchard Road, and in organising a Lunar New Year party for residents of the Sunlove Home Help Service. SP Group has a long history of supporting Singapore’s National Day celebrations. As principal sponsor, we contributed S$200,000 to the 2006 event. Raising S$600,000 for the SP Heartware Fund at the SP Charity Dinner Concert Chest’s Home Help Service programme run by six voluntary organisations. Major fund-raising events such as a charity dinner concert, charity golf game, two appeal mailers, and a staff pledge-card drive with dollar-for-dollar matching by the Group, raised more than S$1 million. We donated three vans and an ambulance worth S$195,000 for the elderly at Sunlove Home Help Service, Moral Home Help Service and TOUCH Home Care. We also contributed to the Community Chest SHARE programme and various charities such as the Assisi Home & Hospice, Singapore Action Group of Elders, Kidney Dialysis Foundation and The Salvation Army. CARING FOR YOUTHS In Australia, the SP AusNet Community Development Fund sponsors the Victorian Energy Education and Training programme which provides young people with short stints of industrial training. The initiative provides the youths with hands-on understanding of the energy industry and maximises their opportunities for successful job placement. The fund also supports rural firefighting agencies. CONSERVING ENERGY We are committed to helping our customers conserve energy. SP Services operates the Electricity Efficiency Centre where consumers can obtain information and advice on the efficient use of electricity. The refurbished SP Building serves as a useful example when persuading our clients to use energy-efficient products that will help them save money over time and protect the environment. Several staff sacrificed their lunchtimes in December 06 to gift-wrap over 1,000 items collected for the elderly in a major Gift Donation Drive. Our 62 Singapore Power Annual Report 2006 new double-glazed windows and the replacement of chillers, chilled water pipes and air-handling units. SP Services has also switched to double-sided printing of monthly utility bills to reduce paper usage. Its new enterprise fax system enables staff to send and receive faxes through email and do away with fax paper. Raising funds for the needy elderly with the SP Charity Golf Game The SP Building was revitalised with modern aluminium cladding which eases maintenance as well as provides an extra layer of insulation against heat. The building’s energy efficiency and sound and thermal insulation were significantly improved with PROTECTING THE LAND AND VEGETATION In Australia, SP AusNet focused its commitment to protecting the environment by establishing a Sustainability Working Group to drive development of its sustainability strategies, monitoring and reporting. This strategic approach will help increase the effectiveness of the company’s various environmental projects. The SP Building has improved energy efficiency and sound and thermal insulation. 63 Singapore Power Annual Report 2006 COMMUNITY & ENVIRONMENT SP AusNet’s long-standing partnership with the Landcare Australia environmental group was elevated to Silver Level status in recognition of its substantial contributions to local environmental works and indigenous re-vegetation projects in both urban and rural areas. Its Landcare Australia sponsorship funding is designed to effect landscape change, develop native growth corridors near transmission easements and educate landowners on managing vegetation. This was boosted by SP AusNet’s further involvement as a founding member of Greening Australia’s Greening Circle, as well as the establishment of its own in-house Green Team. Greening Australia works with farmers, community groups, land agencies, schools, companies and individuals to protect and restore indigenous vegetation. SP AusNet employees planting over 800 grasses and shrubs in a single morning on the transmission easement near Merri Creek in inner Melbourne. 64 Singapore Power Annual Report 2006 Singapore Power Limited 111 Somerset Road #10-01 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.singaporepower.com.sg SP PowerAssets Limited 111 Somerset Road #08-05 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.sppowerassets.com.sg SP PowerGrid Limited 111 Somerset Road #08-05 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.sppowergrid.com.sg PowerGas Limited 111 Somerset Road #10-05 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.powergas.com.sg SP Services Limited 111 Somerset Road #06-01 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.spservices.com.sg SP AusNet Level 31, 2 Southbank Blvd Southbank Victoria 3006 Tel: (61) 03 9695 6000 www.sp-ausnet.com.au Singapore District Cooling Pte Ltd 111 Somerset Road #05-08 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 Power Automation Pte Ltd 28 Ayer Rajah Crescent #05-02/03 Ayer Rajah Industrial Estate, Singapore 139959 Tel: (65) 6872 2688 www.pa.com.sg SINGAPORE POWER LIMITED 111 Somerset Road #10-01 Singapore Power Building Singapore 238164 Tel: (65) 6823 8888 Fax: (65) 6823 8188 www.singaporepower.com.sg Co. 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Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes SP Group SP has partnered PUB to participate in EMA’s Demand Response DR and Interruptible Load IL programmes. PUB is the first government agency to participate in the programmes. He connects the nation to Singapore’s electricity grid Electricity is crucial to sustaining life, quite literally, as SP PowerGrid (SPPG) Principal Technical Officer Abdul Latiff Muhamed Abdullah would tell you. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes SP Group SP has partnered PUB to participate in EMA’s Demand Response DR and Interruptible Load IL programmes. PUB is the first government agency to participate in the programmes. He connects the nation to Singapore’s electricity grid Electricity is crucial to sustaining life, quite literally, as SP PowerGrid (SPPG) Principal Technical Officer Abdul Latiff Muhamed Abdullah would tell you. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes SP Group SP has partnered PUB to participate in EMA’s Demand Response DR and Interruptible Load IL programmes. PUB is the first government agency to participate in the programmes. He connects the nation to Singapore’s electricity grid Electricity is crucial to sustaining life, quite literally, as SP PowerGrid (SPPG) Principal Technical Officer Abdul Latiff Muhamed Abdullah would tell you. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes SP Group SP has partnered PUB to participate in EMA’s Demand Response DR and Interruptible Load IL programmes. PUB is the first government agency to participate in the programmes. He connects the nation to Singapore’s electricity grid Electricity is crucial to sustaining life, quite literally, as SP PowerGrid (SPPG) Principal Technical Officer Abdul Latiff Muhamed Abdullah would tell you. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes SP Group SP has partnered PUB to participate in EMA’s Demand Response DR and Interruptible Load IL programmes. PUB is the first government agency to participate in the programmes. He connects the nation to Singapore’s electricity grid Electricity is crucial to sustaining life, quite literally, as SP PowerGrid (SPPG) Principal Technical Officer Abdul Latiff Muhamed Abdullah would tell you. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes SP Group SP has partnered PUB to participate in EMA’s Demand Response DR and Interruptible Load IL programmes. PUB is the first government agency to participate in the programmes. He connects the nation to Singapore’s electricity grid Electricity is crucial to sustaining life, quite literally, as SP PowerGrid (SPPG) Principal Technical Officer Abdul Latiff Muhamed Abdullah would tell you. Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=people-of-sp Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/Empowering-talent SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Empowering talent RELIABILITY With a staff strength of more than 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Benjamin Festin, Vice President of Human Resource and Muhammad Ariff Bin Ramli, Technical Officer from Gas Operations at SP Group (SP). Benjamin describes how SP is constantly designing programmes for employees to grow and upskill, while Ariff shares how he feels empowered to assume greater responsibilities in his job role. What are your responsibilities at SP Group? Benjamin (B): I lead the talent development unit in the Human Resource department at SP. We are constantly on the lookout for people with diverse and unique skills who can contribute to the organisation’s rapid expansion locally and in the region. To build a strong and committed team, we ensure our workforce is equipped with current and future-ready capabilities, stay relevant and help groom our next generation of leaders. We invest in our staff’s professional growth, through training and development programmes. I also enjoy the role I double-hat in, as Chairman of the ReCharge Committee. Our team organises a range of activities to enhance and enrich staff well-being, such as sports, recreation, wellness and even our company’s Family Day! Ariff (A): I am part of the Gas Operations team that renews gas pipes for residential and commercial projects to ensure reliable gas supply for customers’ daily needs. We work closely with authorities and contractors, often completing projects within a tight timeline. An example would be a tunnelling project where we had to use a special digging machine at 30 meters beneath ground level to pave the way for laying of gas pipes. A key motivator for me is knowing that what I do impacts the daily lives of people in Singapore.   What’s one memorable work experience you’ve had? B: During the Covid-19 pandemic I was touched to witness the selflessness of our colleagues. They continued to carry out their work and endure long hours in hot protective gear to ensure critical services continue to be made available. I developed a newfound respect for our colleagues working on power grid services! Muhammad Ariff Bin Ramli (in yellow outfit), with contractors working on commissioning works during the pandemic. A: When most people could work from home during the pandemic to keep safe, our team and the contractors continued to expedite urgent gas renewal works. This was a particularly challenging as the daily rise in infection cases affected the number of workers available for work. Looking back, I am so proud we managed to push through during that period. What would you say to people considering a career at SP? Benjamin Festin (third from left) with the ReCharge committee at the SP Fun Walk 2023. B: It’s an exciting time to join us as we are expanding our presence in Singapore and the region. If you’re looking for a role that allows you to play a part in securing Singapore’s energy future, consider SP! We also play an active role in social and community service, with outreach programmes growing from strength to strength catering to seniors, kids and youth, that YOU can be part of. Ariff: We are always encouraged to upgrade ourselves with easy access to a variety of courses to prepare us for future challenges and demands. The team spirit is also high. It’s like working in a big family where we always have each other’s back! TAGS PEOPLE OF SPSUSTAINABILITYRELIABILITY YOU MIGHT BE INTERESTED TO READ Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Partnership with PUB in EMA’s Demand Response and Interruptible Load programmes SP Group SP has partnered PUB to participate in EMA’s Demand Response DR and Interruptible Load IL programmes. PUB is the first government agency to participate in the programmes. He connects the nation to Singapore’s electricity grid Electricity is crucial to sustaining life, quite literally, as SP PowerGrid (SPPG) Principal Technical Officer Abdul Latiff Muhamed Abdullah would tell you. Category: Reliability Careershttps://www.spgroup.com.sg/about-us/careers OverviewScholarship & InternshipsMeet Our PeopleContact Us Careers Empowering Talent Fuel your passion in engineering. Join us and take pride in upholding Singapore's world-class network and drive sustainable energy solutions. We are looking for talent with the passion and agility to strive for high quality performance and develop cutting-edge innovative solutions for our customers in Singapore and the region. View Job Opportunities For a dynamic career in the energy industry click the appropriate hyperlink to view the available job opportunities. Administrative Positions Assistant Engineer/Technical Positions Corporate Function Positions Digital/Info Technology Positions Engineer Positions Scholarship Watch Our People at Work Watch how our people lead transformation and make their mark in their careers and fulfil their ambitions. Play Video Our Scholarship & Internship Programmes​ Harness the power of the SP scholarship Fulfil your ambition, lead transformation and make your mark in national-level initiatives and the global arena. As a scholar with SP Group, you are headed for a strong start in your engineering career. ​ Our engineers will go through a customised structured development programme varying from classroom, online and on-the-job training to accelerate the learning process. At the end of the structured training, they will be posted to key areas within SP Group, such as SP PowerGrid, Sustainable Energy Solutions or SP Services.​ We are looking for students pursuing a Diploma / Degree related to Electrical or Mechanical Engineering, with strong academic and co-curricular activities record. ​ Contact us at scholarship@spgroup.com.sg to find out more!​ Apply Online Energise your internship experience SP Internships offer a holistic experience for students with the desire to join the energy industry. Interns will be exposed to different aspects of our organisation, acquire practical skills through on-the-job training and build technical expertise by learning from dedicated mentors. We offer multidisciplinary internship roles in:​ Engineering (Electrical, Mechanical, etc.)​ Computing and Infocomm Technology (Data Analytics, Artificial Intelligence, Software Development, Information Security, etc.)​ Business (Human Resources, Finance, Marketing & Communications, etc.)​ Students from Universities, Polytechnics and Institute of Technical Education (ITE) are welcome to join our internship programme.​ Send your CV to internship@spgroup.com.sg to apply today! Meet our People Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/data-science-and-ai-deliver-efficient-energy-solutions-to-customers SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Data Science and AI Deliver Efficient Energy Solutions to Customers INNOVATION Dr Hu Yiqun, Director, SP Digital, solves energy challenges using innovative solutions. Imagine this: An Energy Brain, brimming with intelligence amassed from large volume of energy consumption data from residential households and businesses. Together with complementary data, the Energy Brain analysed the data to offer our customers with data-driven solutions. This scenario, described by Dr Hu Yiqun, Director, SP Digital, showcases a future where data science, coupled with Artificial Intelligence (AI) can improve energy services and business intelligence to customers. “Data is the new currency in our economy. Increasingly, data provides insights and information to solve real-world problems. AI is the way for machines to extract these insights and information automatically. Through the Energy Brain, we successfully helped a shipyard reduce their electricity bills by predicting its electricity load with historical data, and optimising the Energy Storage System (ESS) to deploy energy. This helps to reduce the cost of drawing energy from the grid during peak demand,” explained Dr Hu. “With machine learning, the Energy Brain can make use of data to automate the release of electricity from the batteries, charge it back up when storage runs low,” he added. Another of Dr Hu’s project involves using data science and AI to improve the operational efficiency of SP’s metering and billing processes. By applying machine learning on the retrieval of smart meter data, we can automatically analyse and predict whether a meter reading is reasonable based on customer’s profile and usage patterns. This helps to achieve productivity gains and eliminate unnecessary on-site meter investigations. Over the last 12 months, SP saved close to S$500,000 in productivity costs, and reduced S$15,000 in man-hours. These savings enabled staff to focus on more value-added tasks to better serve our customers. “Another critical function of data and AI is fault diagnosis of our grid. AI-based fault diagnosis enables greater accuracy and shorter response time in locating fault-occurring sections, components or properties. This allows us to safeguard the health of our grid network and enhances our reliability,” shared Dr Hu. The energy sector is evolving and facing digitisation at a very fast pace.  Dr Hu believes that the energy sector can play an important role to combat climate change by adjusting the way energy is being consumed. Prior to joining SP, Dr Hu’s experience spans across academia research and development, banking, payments and e-Commerce. He describes his role at SP as one that can transform a traditional business to a digital enterprise powered by data. People always matter Dr Hu maintains that despite the digital evolution being the way forward, human interpretation of insights is the conduit between data sets and achieving business outcomes. “People matter the most. My goal is to use insights to understand our customers’ needs better, pre-empt issues and fix them before they arise. This, in turn, provides greater value and better service to our customers.” — 28 April 2020 TAGS PEOPLE OF SPSP DIGITALENERGY BRAININNOVATION YOU MIGHT BE INTERESTED TO READ Using GET™ to help Mercatus digitally manage their tenant utilities SP Group is partnering Mercatus Co-operative Limited to deploy SP Digital’s Green Energy Tech (GET™) solutions to Mercatus’ properties. Developing the digital core of sustainable energy solutions From coding to designing systems, Ibrahim develops and manages all the central platforms and systems that power the SP Utilities app, commercial solutions, and internal projects for SP. SP Group awarded BCA grant to power next-gen green buildings SP Group (SP) was awarded a grant by the Building and Construction Authority (BCA) to develop and implement technologies and digital solutions to push the limits of buildings’ energy efficiency standards. Category: Innovation Sustainabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/sustainability/empowering-green-capabilities Empowering Green Capabilities SUSTAINABILITY With a staff strength of over 3,700, how do the People of SP stay connected and build a collaborative culture to achieve synergistic outcomes? We speak to Satinderpal Singh, Head of Sales of SP Digital – the digital arm of SP Group – and Fong Yi Kit, Deputy Director of Sustainable Energy Solutions. They deal with the polarising “hot” and “cold” elements, but share one thing in common: empowering organisations with tools to create a low carbon, smart energy Singapore. Tell us about your role at SP Group and what a regular workday is like. Satinderpal (ST): My team deploys green energy tech solutions for commercial and industrial buildings, to enhance energy efficiency, lower cooling costs, and reduce carbon emissions. Yi Kit (YK): In my role, I help companies achieve their sustainability goals by leveraging renewable energy technologies such as solar photovoltaic (PV) solutions and Energy Storage Systems. ST: I am constantly on the go, engaging prospects and customers to understand their green goals and offer them Green Energy Tech solutions to overcome their challenges. I also keep abreast of the latest industry trends and developments and coach my team on strategic selling and customer management skills. Yi Kit: You can often find me on rooftops, not to chill and have a drink, but to design and develop the best solar PV solutions. On other days, I meet customers over coffee to discuss how best we can provide sustainable energy solutions that add value to their businesses. Beyond that, I always make time to catch up with colleagues over lunch or a game of basketball! Head of Sales of SP Digital, Satinderpal Singh (right), discussing the implementation of Green Energy Tech solutions with his colleagues. What is your most significant project to date? ST: One of the most significant projects is the upcoming Labrador Tower mixed-use development that will be launched next year. Fully equipped with our suite of in-house sustainable energy solutions, the project attained the Super Low Energy Building certification awarded by the Building and Construction Authority – the highest sustainability rating for buildings. Yi Kit: We recently installed rooftop solar PV systems at six of the properties under AIMS APAC REIT, a major industrial real estate investment trust. The project involved installing about 20,000 solar panels that will help reduce the company’s carbon emissions by 5,900 tonnes and generate 14,500 Megawatt-hours (MWh) of energy each year, enough to power more than 4,000 three-room HDB flats yearly. Deputy Director of Sustainable Energy Solutions, Fong Yi Kit, pursued his Masters in Renewable Energy in the UK, sponsored by SP Group. Describe in one sentence your deepest impression about SP your company. ST: A vibrant and energetic team with a can-do mindset and a thirst for knowledge.  Yi Kit: Strong focus on engineering excellence with safety as our highest priority, and camaraderie as second nature among our people. What would you say to fresh graduates or mid-career switchers looking to join the energy industry? Satinderpal: This is an extremely exciting phase for the energy industry as it plays an eminent role in the energy transition towards cleaner and greener sources.  I encourage our younger generation to sign up and join what we do! Yi Kit: A sustainable energy future is no longer an ambition. It is a future we need to make a reality. Take the leap and you will reap what you sow. TAGS PEOPLE OF SP YOU MIGHT BE INTERESTED TO READ SP’s first batch of agrivoltaic assets in Guangdong Province, China In China, we are helping customers sustainably maximise farm yields – solar and agriculture – as we invest in our first batch of agrivoltaic assets in Guangdong Province. Expansion of SP’s district cooling network at Marina Bay SP’s district cooling network at Marina Bay will be expanded to include the developments of four customers – Marina View, Clifford Centre, OUE Bayfront and The Fullerton Heritage, which includes Fullerton Bay Hotel, Clifford Pier and Customs House, – increasing the network’s installed capacity to 75,000 refrigeration tonnes (RT) by 2027. Agreement with SABECO to install rooftop solar panels SP Group (SP) signed an agreement with Saigon Beer Alcohol Beverage Corporation (SABECO) to install 10.44MWp of rooftop solar panels across its nine factories in Ho Chi Minh City, Vietnam. Category: Sustainability SP Energy Hubhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Forging ahead for a greener future Click button below to read our Chairman’s Message for the year 2023 Read more Decarbonising Singapore one solar panel at a time SP Group’s Principal Engineer Xcel Lai is excited about the prospect of unlocking the viability of solar energy in Singapore. Read more International Women's Day: Priscilla Liu on taking a leap of faith Six years ago, Priscilla was looking for an opportunity to do something more meaningful in her career. Today, she leads a team of User Experience (UX) designers at SP. Read more Making air-conditioning greener: Helping Singaporean's reduce carbon footprint Sustainable Energy Solutions (SES) Principal Engineer Liu Yue is the deputy lead for the construction of the centralised cooling system in Tengah eco-town. Read more Empowering talent Benjamin Festin describes how SP is constantly designing programmes for employees to grow and upskill, while Muhammad Ariff Bin Ramli shares how he feels empowered to assume greater responsibilities in his job role. People of SpSustainabilityReliability Empowering Green Capabilities Satinderpal Singh and Fong Yi Kit deal with the polarising "hot" and "cold" elements at work, but share one thing in common: empowering organisations with tools to create a low carbon, smart energy Singapore. People of Sp Mentor gives out tough assignments to sharpen skills of next generation On any given day, Senior Principal Engineer and Technical Expert Chua Khim Mong, would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Reliability view more Hor+Thon+Hern+SP+Group.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/3316e7a8-bacd-43c3-9941-b675f3031d76/Hor+Thon+Hern+SP+Group.pdf?MOD=AJPERES Powering the Future SP Group, with its world-class power transmission networks and services, is expanding into the region and Executive Engineer Hor Thon Hern is proud to be part of it. Hor Thon Hern implements equipment renewal projects across Singapore in his role as Executive Engineer. He is an SP Mid-Term Scholar and he holds a Bachelor of Bachelor of Engineering (Electrical & Electronic Engineering) with First Class Honours from Nanyang Technological University. Hor Thon Hern’s love for electrical engineering since young fueled his passion to kickstart a career in the energy sector. When he interned with SP in 2015, he went behind the scenes to uncover first-hand, the importance of maintaining the reliability of the national grid so families can maintain their quality of life. His stint at the substation reaffirmed his decision to jumpstart his career with SP. The success of SP would not have been possible without its skilled and dedicated employees like 27-year-old Hor Thon Hern. The Executive Engineer shared with BrightSparks his engaging work with SP, and the opportunities presented to him as a recipient of the SP Mid-Term Scholarship. How did you get interested in power transmission? When I was a child, I always wondered how a power outlet could power appliances plugged into it. I also enjoyed fixing home appliances like electric fan and extension cord with my father when I was in primary school. It was not until secondary school when I learned about the science behind the flow of electricity which probably laid the foundation of my pursuit of a degree in Electrical & Electronics Engineering in Nanyang Technological University (NTU). During my internship at SP in 2015, I witnessed first-hand the process of the 66kV switchgear installation. From the delivery of the switchgear equipment to the rigorous testing, I was intrigued by the complexity of our transmission system. I had to be at the substation every day during the internship but I actually found it very fulfilling! You are a SP Mid-Term Scholar. In your opinion, why should students pursue a scholarship? Everyone needs a goal in life to stay motivated. A scholarship is like an engine that keeps you moving and driven throughout your undergraduate studies and eventually lands you your dream job! Rewinding a bit, how did you discover the scholarship and why did you shortlist it? I came across the SP scholarship programme while scrolling through the BrightSparks website for career opportunities. After researching on SP, I was particularly inspired by SP’s commitment in renewable energy to safeguard the environment for the future generations. What was the defining factor that made you apply for the scholarship? I felt that SP, as the national grid operator for Singapore, would be an excellent training ground for me to hone my technical skills to become a well-rounded engineer. And, what led to your decision to apply for a mid-term scholarship? It was when I was at a crossroads in my second year of undergraduate studies, uncertain on which modules to specialise in. The SP scholarship included an internship opportunity which I believed would offer a realistic insight into the workings of the energy industry which will help narrow my choice of specialisation. What was your biggest takeaway during your university days at NTU? Looking back, I deeply appreciate the opportunity to learn and discuss ideas with like-minded peers. I was born in a small town in Malaysia and furthered my tertiary education in NTU. University life was an eye-opener as I stepped out of my comfort zone and interacted with people from all walks of life. I slowly honed my life skills such as interpersonal, people management and social intelligence skills. It prepared me for the different situations posed to me during the daily work life now. How did you apply what you have learnt to your current work? My mentor at SP once told me that “every complex system you see is built from fundamentals”. I finally understood what he meant when I saw how our network system works. Whenever I face any engineering challenges, I always return to the fundamentals I’ve learnt to troubleshoot and derive practical solutions. I am so thankful to have a mentor who helped me navigate the first leg of my career! Tell us more about your role and responsibilities. I currently work in the Distribution Projects section which implements equipment renewal projects across Singapore. Our work encompass the renewal and replacement of aging equipment such as switchgear, cables and transformers ahead of time. To do this smoothly, we have to analyze network configurations for risk assessments before implementing the replacement work. The entire process is critical to ensure reliable services to our customers. What is your most significant career achievement to date? I attained the 22kV switching certificate in 2018 which was sponsored by SP. With the certification, it allows me to operate high tension equipment in the SP PowerGrid network. To attain such certification, we had to undergo comprehensive in-house training and one year of practical experience. This is to ensure that we are adequately trained and armed with sufficient technical knowledge before handling the equipment. The training deepened my skillsets and I was able to expand my job scope. What is the work culture at SP? At SP, safety is our highest priority. We are trained to keep ourselves safe at work and also ensure the safety of stakeholders whom we work closely with. SP also embraces innovation. Employees are encouraged to learn new skills such as building apps to improve productivity. One of the apps that I built is used to automate the submission of allowance claims. Now that I am more proficient in building apps, I am being tasked as a trainer for my colleagues who are keen to be app developers too! What possibilities are there for scholars working at your organisation? SP believes in investing in its people to help them be future-ready. Apart from our core engineering work, we are given the opportunity to attend senior management meetings to understand the strategic directives in this dynamic industry. One of SP’s growth areas is in renewable energies. Fresh graduates who share the passion should consider joining SP. What advice would you give to aspiring scholars looking to join SP? If you are inspired to be part of the team to power the nation, SP is the organization to realise your ambition. You will play an important part to maintain a world-class power network that reaches more than 1.6 million residential and business clients in Singapore. SP’s EDGE Programme, which caters to fresh graduates, aims to groom new engineers to grow with the energy utility industry with a structured multi-disciplinary training programme. Fellow engineers whom I speak to exude a sense of pride in upholding the nation’s grid and I believe you will feel the same if you join SP. This article was first published in BrightSparks Magazine July 2020. Republished with permission from CareerBuilder Singapore. SP Group Annual Report FY0506https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Group-Annual-Report-FY0506.pdf Our Core, Our Future ANNUAL REPORT 2005 Singapore Power Annual Report 2005 1 Contents Chairman’s Statement 7 Board of Directors 10 Corporate Governance 14 Senior Management 18 Corporate Highlights 20 Group Financial Highlights 23 Operational Review 25 • Singapore Power At Home 25 – SP PowerGrid 27 – PowerGas 37 – SP Services 45 • Singapore Power Overseas 51 – SP AusNet 53 – Asia 59 Our People, Our Community 61 2 Singapore Power Annual Report 2005 Our Mission We provide reliable and efficient energy utility services to enhance the economy and the quality of life. Our Values Commitment We commit to creating value for our customers, our people and our shareholders. We uphold the highest standards of service and performance. Integrity We act with honesty. We practise the highest ethical standards. Passion We take pride and ownership in what we do. Teamwork We support, respect and trust each other. We continually learn, and share ideas and knowledge. Singapore Power Annual Report 2005 3 Our Core, Our Future “ Growth, new challenges and adaptability are symbolised in this ceramic wall mural (facing page). The pillars depict the strength which is gained from unity, while the concentric configurations, made up of separate pieces, represent the role that each person has to play in contributing to the whole. Like the individuals who make up the organisation, each piece is unique. ” By Mural Artist Hasan Zolkifly Rahim 4 Singapore Power Annual Report 2005 Wall mural of stoneware with gold ash glaze at Singapore Power Building Singapore Power Annual Report 2005 5 Building on our strengths, we continued to achieve significant progress on many fronts during FY2005. It was a very successful year — SP AusNet was simultaneously listed in Australia and Singapore; network performance improved, maintaining world-class standards; continued investments were made to enhance and expand our electricity and gas networks; partnerships with customers were deepened; and new service initiatives launched. 6 Singapore Power Annual Report 2005 Chairman’s Statement Our Core, Our Future We celebrated our 10th Anniversary during the year under review. It was a significant milestone for all of us at Singapore Power (SP), marking a decade of changes, challenges, and achievements. In the relatively short span of 10 years, we have seen the liberalisation of the electricity industry in Singapore and the transformation of the market to one that is based on competition. The restructuring of the industry and the new rules of a competitive electricity market have had a profound impact on the nature and structure of our business and organisation. We can be justifiably proud of our achievements and our evolution in the liberalised electricity sector. We have done this by strengthening and deepening our core capabilities and expertise to enhance our standing and performance. Today, we are the sole electricity and gas transmission and distribution company in Singapore. Our Australian subsidiary, SP AusNet, owns the sole electricity transmission network and one of the electricity and gas distribution networks in Victoria. We also provide integrated utilities support services for electricity, gas, water and refuse collection in Singapore. And we have maintained our good credit ratings of “AA” from Standard & Poor’s and “Aa1” from Moody’s. Building on our strengths, we continued to achieve significant progress on many fronts during FY2005. FINANCIAL PERFORMANCE For the financial year ended 31 March 2006, SP Group reported a proforma net profit of $726 million, excluding exceptional and nonrecurring items, up 6% from a year ago. Total revenue rose 17.1% to $4.84 billion. Total assets stood at $18.7 billion. Currently, the Group has close to 3,800 staff. SP AUSNET LISTING A SUCCESS A major corporate highlight was the successful simultaneous listing of SP AusNet on the Australian and Singapore stock exchanges. The Initial Public Offering was greeted by enthusiastic response and support from investors in Australia, Singapore, United States and Europe. BIG GAINS IN ELECTRICITY NETWORK PERFORMANCE In Singapore, our network performance achieved considerable improvements, reflecting our commitment to maintaining a world-class power network. There was a shorter system average interruption time; fewer supply interruptions; and lower interruption frequency as well as interruption duration indices. Singapore Power Annual Report 2005 7 Chairman’s Statement Meanwhile, feedback from our second annual customer survey showed better customer satisfaction than that of the first survey in 2004. CONTINUING INVESTMENTS AND EXPANSION Without letting up, we continued to push ahead with investments in our electricity infrastructure to ensure an efficient and reliable delivery of quality power into the future. We also increased the capacity of our natural gas transmission network and expanded the reach of our natural gas and town gas distribution. Priming ourselves for increasing opportunities beyond Singapore, we launched a new initiative called SP Global Solutions (SPGS). It will leverage upon the Group’s core competencies and intellectual property to provide management consultancy to overseas utilities as a means to enter into new markets and seize new expansion opportunities. The natural gas projects could potentially see up to 15,000 properties having access to natural gas for the first time while the transmission network augmentation projects are intended to support and meet load growth in Victoria’s metropolitan and regional areas. DEEPENING PARTNERSHIP WITH CUSTOMERS We are also deepening our relationship with customers in Singapore, working in close partnership with individual companies as well as industry sectors. A high-level Power Quality Advisory Panel, which includes chief executives from industry as members, was formed to address power quality issues at a macro and strategic level. At the industry level, the Electronics & Semiconductor Power Quality Interest Group was inaugurated. Interest groups for the Pharmaceutical and the Chemical & Petrochemical sectors will be launched in the coming year. In Victoria, Australia, SP AusNet further entrenched itself as a leader in electricity transmission and electricity and gas distribution. This follows its success in securing a natural gas extension programme to supply natural gas to a dozen regional towns, in tendering for two major transmission network augmentation projects, and the further expansion and development of its electricity transmission and distribution networks. NEW SERVICE INITIATIVES We continued to move towards improving customer services. A Pay-As-You-Use (PAYU) metering scheme was successfully launched, enabling customers whose utility payments are in arrears to better manage their consumption while discharging their outstanding bills over a period of time. 8 Singapore Power Annual Report 2005 We also made it even easier and more convenient for customers to pay their utility bills by expanding the channels to include the island-wide 7-Eleven convenience store chain. Customers can now pay their utility bills at any 7-Eleven convenience store, at any time — day or night — using cash, NETS or CashCard. A new common utility enquiry hotline was also introduced for the convenience of customers. An independent “mystery” audit last year found that overall service level improved from 77% to 85% over a 12-month period. A Customer Satisfaction Survey reinforced this finding, with results showing that 83% of customers were satisfied with our services. SERVING THE COMMUNITY We have always strived to be a part of the community in which we operate, contributing to charities and worthwhile causes. We are happy that we were able to commemorate our 10th Anniversary Celebrations with the launch of the Singapore Power Heartware Fund. We have raised more than $1 million so far to support Home Help Service programmes administered by the Community Chest. We are committed to raising $1 million a year for three years. My fellow members on the SP Board of Directors have faithfully and diligently carried out their duties, and have been unstinting in their valuable counsel. I would like to extend my deep appreciation to Ms Engeline Teh Guek Ngor who retired from the Board in July 2005. Our achievements in FY2005 were also made possible because of the dedication and commitment of our staff, all of whom can be proud of their role and position in the organisation and its success. The Union of Power and Gas Employees (UPAGE) has been highly effective in representing our staff through their responsible dialogue and partnership with Management to further improve employee relations for the benefit of all. We are also fortunate to have customers and business partners who are willing and responsive in working closely with us. I look forward to your continued support as Singapore Power builds on its core competencies to secure its future. LAST BUT NOT LEAST It has, indeed, been a very busy year for the SP Group, and a very fruitful one too. It is with great pleasure that I acknowledge and thank all those who have been a part of it. NG KEE CHOE Chairman Singapore Power Annual Report 2005 9 Board of Directors MR NG KEE CHOE, CHAIRMAN Mr Ng Kee Choe, 61, is the non-executive Chairman of Singapore Power Limited. He was appointed Director on 1 September 2000 and became its Chairman on 15 September 2000. He is also the nonexecutive Chairman of SP AusNet*. Mr Ng’s other current board directorships include his position as Chairman of NTUC Income Insurance Cooperative Ltd, and Director of Singapore Airport Terminal Services Ltd and Singapore Exchange Limited. He is also the President Commissioner of PT Bank Danamon Tbk of Indonesia, a member of the Temasek Advisory Panel and a member of the Advisory Council of China Development Bank. For his contributions to public service, Mr Ng was awarded the Public Service Star Award in 2001. MR TAN GUONG CHING Mr Tan Guong Ching, 59, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 June 2000. He is the Chairman of various companies, including SP PowerGrid Limited, Singapore Technologies Aerospace Ltd, Singapore Technologies Telemedia Pte Ltd, STT Communications Ltd and StarHub Ltd. He is also a Director of Allco (Singapore) Limited and Singapore Pools (Private) Limited. Mr Tan was formerly the Permanent Secretary for the Ministry of Home Affairs. 10 Singapore Power Annual Report 2005 MR ALAN CHAN HENG LOON Mr Alan Chan Heng Loon, 53, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 June 2001 and is also the Chairman of SP PowerAssets Limited. Mr Chan is currently the Chief Executive Officer and a Director of Singapore Press Holdings Ltd. He is the Chairman of Urban Redevelopment Authority and is a member of the External Review Panel (Quality Assurance Framework for Universities), the Board of Trustees, Courage Fund, Board of Governors of The Singapore-China Foundation, INSEAD Singapore Council and INSEAD France. Previously, Mr Chan was the Permanent Secretary for the Ministry of Transport and held directorships in DBS Group Holdings Ltd, The Development Bank of Singapore Ltd and PSA Corporation Ltd. He is currently on the boards of MediaCorp TV Holdings Pte Ltd, MediaCorp Press Ltd, Singapore Press Holdings Foundation Limited and TOM Outdoor Media Group Limited. MR ERIC GWEE TECK HAI Mr Eric Gwee Teck Hai, 67, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 January 2001. He is the Chairman of SP Services Limited and a Director of SP AusNet*. Mr Gwee is also a Director of WorleyParsons Ltd and the Melbourne Business School Ltd. In addition, he is the Chairman of the Board of Governors for the Institute of Technical Education (ITE) and ITE Holding Pte Ltd. Mr Gwee was the Chairman of the Public Transport Council from 1989 to 2005. He was also the Chairman of CPG Corporation Pte Ltd and was a Director of ExxonMobil Singapore Pte Ltd till 2001. For his many years of dedicated service to the community, Mr Gwee was awarded the Public Service Star in 1994 and the Public Service Star (Bar)[BBM(L)] in 2004. DR GEORGE ALLISTER LEFROY Dr George Allister Lefroy, 66, is a non-executive independent Director of Singapore Power Limited. He was appointed Director of Singapore Power Limited on 1 June 2000. He is also a Director of SP AusNet* and Cobar Consolidated Resources Ltd, as well as the President/Commissioner of PT Chandra Asri. Dr Lefroy is the Chairman of the Cambridge Australian Trust, Victorian Committee and a State Councillor of St John Ambulance Australia (Victoria) Pty Ltd. He also founded the Bruce Lefroy Centre for Genetic Health Research. Dr Lefroy was formerly the Executive Vice-President of Shell Chemicals Ltd and held directorships in Shell Eastern Petroleum Ltd, Petrochemical Corporation of Singapore Pte Ltd, Basell Eastern Pte Ltd and Saudi Petrochemical Company Ltd. Singapore Power Annual Report 2005 11 Board of Directors MR KEITH TAY AH KEE Mr Keith Tay Ah Kee, 62, is a nonexecutive independent Director of Singapore Power Limited. He joined the Board on 1 January 2002. He currently serves on the boards of several public companies, including Singapore Reinsurance Corporation Ltd, Singapore Post Limited and Stirling Coleman Capital Limited, of which he is Chairman. He is also the Chairman of Aviva Ltd. Mr Tay is currently a board member of the Singapore International Chamber of Commerce, of which he was Chairman from 1995 to 1997. He is also Vice Chairman of the Singapore Institute of Directors. He was the President of the Institute of Certified Public Accountants of Singapore from 1982 to 1992 and was the Singapore Representative on the Council of the International Federation of Accountants from 1987 to 1990. Mr Tay was also Chairman and Managing Partner of KPMG Peat Marwick from 1984 to 1993. MR HO TIAN YEE Mr Ho Tian Yee, 54, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 May 2003. Currently, Mr Ho is the Executive Director of Pacific Asset Management (S) Pte Ltd and holds directorships in publicly-listed companies, including Fraser & Neave Ltd, Singapore Exchange Limited and Great Eastern Holdings Ltd. He also sits on the boards of non-listed companies — The Overseas Assurance Corporation Ltd, Times Publishing Ltd and The Great Eastern Life Assurance Company Ltd. Mr Ho was awarded the Public Service Medal in 1997. Mr Tay qualified as a Chartered Accountant in London, UK, in 1968, and is a Fellow of the Institute of Chartered Accountants in England and Wales. He was conferred the first International Award for outstanding contribution to the profession by the Institute of Chartered Accountants in England and Wales in 1988 and the BBM Public Service Star in 1990. The Institute of Certified Public Accountants of Singapore also conferred on Mr Tay the Gold Medal for distinguished service to the profession and made him an Honorary Fellow in 1993. 12 Singapore Power Annual Report 2005 MR TAN CHEE MENG Mr Tan Chee Meng, 49, is a nonexecutive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2005. He is also a Director of SP PowerAssets Limited. Currently, he is the Managing Partner of Harry Elias Partnership and was appointed a Senior Counsel in 2006. Mr Tan is a member of the Singapore Institute of Arbitrators and an Accredited Adjudicator of the Singapore Mediation Centre. He is also on the Panel of Accredited Arbitrators of the Singapore International Arbitration Centre, and of Badan Arbitrase Nasional Indonesia. MR BOBBY CHIN YOKE CHOONG Mr Bobby Chin Yoke Choong, 54, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 23 January 2006. Currently, he is the Chairman of Singapore Totalisator Board and Changi Airports International Pte Ltd. Mr Chin serves on the boards of the Competition Commission of Singapore and several publicly-listed companies including Oversea-Chinese Banking Corporation Limited, AV Jennings Limited, The Straits Trading Company Limited, Yeo Hiap Seng Limited and Stamford Land Corporation Ltd. He also sits on the Boards of Trustees of the Singapore Management University and the Singapore Indian Development Association (SINDA). He was the Managing Partner of KPMG Singapore from 1992 to 2005 and Chairman of Urban Redevelopment Authority from April 2001 to March 2006. In 2003, Mr Chin was awarded the Public Service Medal. MR QUEK POH HUAT Mr Quek Poh Huat, 59, is the Group Chief Executive Officer and a Director of Singapore Power Limited. Within the Singapore Power Group, Mr Quek serves as Director on the boards of SP PowerAssets Limited, SP PowerGrid Limited and SP Services Limited. He is the Chairman and a Director of PowerGas Limited and SPI Management Services Pty Ltd. Mr Quek is also a Director of SP AusNet*. He is a board director of publicly-listed Singapore Technologies Engineering Ltd. Mr Quek is Singapore’s non-resident Ambassador to Sweden. He was awarded the Public Service Star Award in 1994. Information as at 15 June 2006 * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual-listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. Singapore Power Annual Report 2005 13 Corporate Governance Ethics and Accountability The SP Board is committed to good corporate governance. The principles set out in the revised Code of Corporate Governance 2005 (the Code) for listed companies are followed closely by SP although it is not required to do so. SP has used the Code as its guide and has put in place an internal framework to ensure good corporate governance in its business practices and activities. The Whistleblower Policy, which was launched during the financial year, strengthens ethical business conduct in the Group. SP endeavours to enhance shareholder value by ensuring the highest standards of corporate governance and accountability. SETTING DIRECTIONS The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a sound system of internal controls to protect the Group’s assets, and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. In the last financial year, the Board met seven times and held a Board retreat. Newly-appointed Board Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. The Group also provides on-going education on Board processes and best practices. ACCESS TO INFORMATION The Board is provided with complete information prior to Board meetings and on an on-going basis. Board papers include management financial reports, annual budgets and performance against budget, announcement of results, matters requiring Board’s decision, updates on key outstanding issues and disclosure documents as well as updates on new legislative developments. The Board also has separate and independent access to Senior Management and the Company Secretary. The Company Secretary ensures that Board procedures are observed and that the Company complies with the requirements of the Companies Act and other applicable regulations. Should the Directors, whether as a group or individually, require independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, a professional advisor to render advice. 14 Singapore Power Annual Report 2005 ACCOUNTABILITY In presenting the annual financial statements to the shareholder, the Board aims to provide the shareholder with a balanced and comprehensive assessment of the Group’s position and prospects. Management currently provides the Board with appropriately detailed management accounts of the Group’s performance, position and prospects on a monthly basis. There is a strong element of independence in the Board composition — independent nonexecutive Directors constitute more than threequarters of the entire Board. The independence of each Director is reviewed annually by a Nominating Committee in accordance with the Code of Corporate Governance. The current size of 10 Board members is appropriate for effective decision-making, taking into account the scope and nature of the Group’s operations. Collectively, the Directors possess a wealth of expertise and experience in the management of business at senior and international levels. BOARD COMMITTEES The Board is supported by specialised committees to facilitate effective supervision of Management. These are the Audit Committee, the Risk Management Committee, the Finance Committee, the Nominating Committee and the Staff Development and Compensation Committee. Audit Committee The Audit Committee (AC) comprises three non-executive Directors, all of whom are independent Directors as defined in the Code. The Board is of the view that the members of the AC have the financial management expertise and experience to discharge the AC’s responsibilities. The members are: Mr Keith Tay Ah Kee (Chairman) Mr Tan Chee Meng Mr Timothy Chia Chee Ming (co-opted external member) The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes; the systems of internal controls; and the process of monitoring compliance with the applicable laws, regulations and codes of conduct. The AC holds at least three meetings each year and is responsible for the following: • review and approval of the audit plans of external and internal auditors; • review of the adequacy of the internal audit function; • review of the financial accounts of the Group and the Company; • review of the independence and objectivity of the external auditors; and • nomination of external auditors for re-appointment. Singapore Power Annual Report 2005 15 Corporate Governance Risk Management Committee The Risk Management Committee (RMC) assists the Board in fulfilling its risk oversight responsibilities. The members are: Mr Ho Tian Yee (Chairman) Mr Tan Guong Ching Mrs Oon Kum Loon (co-opted external member) The RMC reviews and approves: • the type and level of business risks (risk appetite) that the Company, its subsidiaries and associated companies undertake on an integrated basis to achieve their business strategy; and • the Group-wide risk policies, procedures and methodologies for identifying, measuring, monitoring and managing risks that are consistent with its risk appetite. The RMC meets at least three times a year. The RMC is supported by the Group Risk Management Unit in its oversight of SP Group risks. Although the risk management responsibilities of the Board are executed through the organisational set-up mentioned above, the ultimate risk ownership rests with the business groups. Finance Committee The responsibilities of the Finance Committee are to: • consider and recommend, for SP Board’s approval, SP Group’s annual operating and capital expenditure budgets and business plans; • consider and approve SP Group’s mergers, acquisitions, divestments or corporate financial restructuring; • consider and approve or endorse, as the case may be, SP Group’s borrowings and financings; and • consider and approve or endorse such other matters as provided from time to time in the Authority Manual of SP Board. The Committee holds at least two meetings a year. The members are: Mr Ng Kee Choe (Chairman)* Mr Ho Tian Yee Mr Eric Gwee Teck Hai Mr Quek Poh Huat* * Non-independent Nominating Committee The Nominating Committee (NC) is responsible for formulating policies and guidelines on matters relating to Board appointments and re-appointments. The Directors’ performance, contribution and independence are taken into consideration in the Committee’s review and assessment. The NC comprises three Directors. 16 Singapore Power Annual Report 2005 The Chairman of the NC is an independent non-executive Director. The members are: Mr Alan Chan Heng Loon (Chairman) Mr Ng Kee Choe* Mr Quek Poh Huat * * Non-independent The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board concerning the appropriate size and needs of the Board. New Directors are currently appointed by way of a Board resolution, after the NC has endorsed their appointment. The new Directors must submit themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Articles of Association of the Company. The Articles of Association of the Company requires not less than one-third of Directors to retire by rotation at every AGM. maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved or has participated in any proceedings in respect of his own remuneration. The SDCC comprises three Directors, two of whom are independent Directors. The members are: Mr Ng Kee Choe (Chairman)* Mr Tan Guong Ching Mr Alan Chan Heng Loon * Non-independent COMMUNICATION WITH SHAREHOLDER The Company values communication and ensures that timely and adequate disclosures of material information of the Company are made available to the shareholder. Staff Development and Compensation Committee The Staff Development and Compensation Committee (SDCC) oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and Singapore Power Annual Report 2005 17 Senior Management MR QUEK POH HUAT Group Chief Executive Officer MR SIM KWONG MIAN Managing Director (SP PowerGrid) MR YAP CHEE KEONG Chief Financial Officer & Group Head (Corporate Services) MR NINO FICCA Managing Director (SP AusNet) MR ONG KENG KIAT Managing Director (SP Services) MR JOHN BAPTIST TAY Managing Director (PowerGas) 18 Singapore Power Annual Report 2005 MR WONG CHIT SIENG Head (Information Systems) MRS LYNN LOH Head (Human Resource & Administration) MS CHI PING HUEY Head (Legal & Corporate Secretariat) MS LOH HUI YIN Head (Corporate Communications) MR LIM HOWE RUN Head (Strategic Investments) & Head (Group Risk Management) MR WONG TOON SUAN Head (Group Initiatives) Singapore Power Annual Report 2005 19 Corporate Highlights Consolidation and Celebrations Two major events marked SP’s corporate calendar in FY2005 — SP AusNet’s public listing in Australia and Singapore, and SP’s 10th Anniversary Celebrations. Right: An SP AusNet IPO marketing balloon at Raffles Place in Singapore’s central business district In preparation for SP AusNet’s Initial Public Offering (IPO) and its listing, our business interests in Australia were restructured and consolidated. We sold our merchant energy business, and we integrated our transmission and distribution networks under SP AusNet. At the same time, a number of events and activities were organised to commemorate our tenth year of incorporation. In addition to the celebrations, we launched the Singapore Power Heartware Fund to focus our community efforts on helping the elderly in need of assistance. SP AUSNET IPO The SP AusNet IPO, which attracted much interest and was over-subscribed by more than two times, scored a number of firsts for SP and the capital market in Singapore. It is the first time the Group has listed one of its business units. When SP AusNet’s IPO was launched in November 2005, it was also the largest in Singapore since 1993. Additionally, it was the first dual Australian and Singapore IPO. SP AusNet has a primary listing on the Australian Stock Exchange and a secondary listing on the Singapore Exchange. Trading commenced on 14 December 2005. SP AusNet raised more than A$1.4 billion from investors in Australia, Singapore, United States and Europe. The complexity of having to comply with differing regulatory regimes in three separate markets was ably addressed by the team of in-house and external professionals. 20 Singapore Power Annual Report 2005 The SP AusNet IPO offered stapled securities, which is still relatively new in Singapore. Investors in SP AusNet hold triple-stapled securities consisting of one share of SP Australia Networks (Transmission) Ltd, one share of SP Australia Networks (Distribution) Ltd, and one unit in SP Australia Networks (Finance) Trust. SP, through wholly-owned subsidiary Singapore Power International Pte Ltd, holds a majority 51% stake in SP AusNet. SPI Management Services Pty Ltd (wholly-owned by SP) performs management services for SP AusNet under a management services agreement. The key benefits of stapled securities include cash distributions in excess of accounting profits and flexibility for future acquisitions. SP, through its wholly-owned subsidiary, SP (Belgium) Holdings SA, offered a 49% stake or 1.025 billion stapled securities in SP AusNet to investors. In Singapore, 210 million securities were allocated, of which 35 million went to the public. The strong support for the IPO resulted in SP AusNet fixing the price at A$1.38 ($1.75) per security. This represented an annualised forecast distribution yield of 7.96% for the financial year ended 31 March 2006, and increasing to 8.17% for the financial year ending 31 March 2007. Top: Group CEO Quek Poh Huat (right) and SGX CEO Hsieh Fu Hua at the start of trading for SP AusNet on the Singapore bourse. Left: First day of trading for SP AusNet on the Australian exchange Singapore Power Annual Report 2005 21 Corporate Highlights Minister of Trade and Industry, Mr Lim Hng Kiang, witnessing the presentation of the cheque for $750,000 to the National Council of Social Service SINGAPORE POWER 10TH ANNIVERSARY CELEBRATIONS Having successfully propelled itself from a domestic-based utility company to an international and dynamic group with a footprint across the Asia-Pacific region, SP celebrated its 10th Anniversary during the year. The highlight of the celebrations was the Anniversary Dinner held on 1 October 2005, which brought together key partners and players who have contributed to the development of the energy industry in Singapore. Some 700 guests and staff attended the Dinner, which was graced by the Minister of Trade and Industry, Mr Lim Hng Kiang, and Mrs Lim. The Minister launched the Singapore Power Heartware Fund during the Dinner at which a cheque for $750,000 was presented to the National Council of Social Service. Of the amount presented, $538,000 was raised through the sale of the dinner tables. The remaining amount was raised through donations from corporate sponsors and a pledge card drive among our staff, with SP matching staff pledges dollar-for-dollar. SINGAPORE POWER HEARTWARE FUND As SP celebrated a decade of progress and growth, the less fortunate in our society were not forgotten. As part of its 10th Anniversary Celebrations, the Singapore Power Heartware Fund was launched with the aim of achieving greater focus in our endeavours to enhance the quality of life of those in need of help. Thus, the Fund is committed to specifically helping the elderly in need, a segment of our population which is growing rapidly. The Fund will support Home Help Service programmes for the next three years. The programmes, administered by the Community Chest, benefit some 2,700 elderly people and their caregivers by providing essential services such as meal delivery, personal care hygiene, housekeeping, laundry and transport for medical consultations. A slew of fund-raising activities resulted in more than $1 million being raised for the Fund, with every dollar raised going to the beneficiaries. We are committed to raising $1 million a year for three years. A portion will be used to purchase hardware and equipment such as vans for old folks’ homes, and wheel chairs for the less mobile. All staff are also being encouraged to take part in voluntary work for the elderly under the various Home Help Service programmes, for which one day’s volunteer leave is given. 22 Singapore Power Annual Report 2005 Group Financial Highlights Key Financial Data REVENUE AND PROFIT ������������� �������������������� ����� ����� ����� ����� ��������� ����� ����� ����� ��� ��� ����� ��� � ��������� ��������� ��� ��� ��������� ��������� ������������� ������������������� ���������������� ASSETS AND SHAREHOLDER’S EQUITY ������������ �������������������� ������ ������ ������ ������ ��������� ������ ������ ����� ����� ����� � ��������� ��������� ��������� ��������� Singapore Power Annual Report 2005 23 24 Singapore Power Annual Report 2005 Operational Review Singapore Power At Home SP builds on its core capabilities and wealth of experience in the utilities industry to strengthen its future prospects. In the home market, we are firmly entrenched in electricity and gas transmission and distribution, and utilities support services through four major subsidiaries — SP PowerAssets, SP PowerGrid, PowerGas, and SP Services. Singapore Power Annual Report 2005 25 SP PowerGrid 26 Singapore Power Annual Report 2005 Operational Review management Mr Sim Kwong Mian Managing Director Mr Chan Eng Kiat General Manager (Regulatory & Network Planning) Mr Chang Swee Tong Deputy Managing Director Mr Albert Teow Director (Corporate Services) Mr Cheng See Tau General Manager (Network Management) Mr Law Chin Ho Director (Finance) Mr Chung Choon Heong General Manager (Network Development) Singapore Power Annual Report 2005 27 Our state-of-the-art Supervisory Control and Data Acquisition (SCADA) system ensures power supply reliability. At the Core of Power Quality 28 Singapore Power Annual Report 2005 Operational Review SP PowerGrid We have built up a robust electricity transmission and distribution network that is world-class in standard, employing leading-edge technology. At the heart of this network are two subsidiaries. They are geared towards providing quality power through investments in and management of a national electricity grid infrastructure that provides for future growth. SP PowerAssets (SPPA) is the owner of electricity transmission and distribution assets in Singapore. Its total fixed assets, valued at $6.5 billion, comprise a transmission network at 400kV, 230kV and 66kV, and a distribution network at 22kV, 6.6kV and 400V. SP PowerGrid (SPPG) manages and operates the electricity transmission and distribution networks owned by SPPA. SPPG adopts state-of-the-art technology and innovations to put in place a resilient infrastructure that ensures reliable and efficient supply of electricity to customers. Singapore Power Annual Report 2005 29 Checking gas content in cable oil: Our team of highly-skilled engineers and technicians is committed to ensuring that our transmission and distribution networks run smoothly. 30 Singapore Power Annual Report 2005 Operational Review SP PowerGrid RELIABILITY AND EFFICIENCY: NETWORK PERFORMANCE IMPROVEMENTS Key performance indicators for the electricity network for the year under review recorded major improvements over the same period last year. The system average interruption time, which has improved over the years, was further reduced from 4.32 minutes to 0.29 minute for the year, a significant improvement of 93% over the previous year. The number of supply interruptions, which saw continued reductions over the years, went down from 0.58 to 0.40 interruptions per 1,000 customers during the year under review, a healthy improvement of 31%. PREVENTIVE CHECKS: CONDITION MONITORING FOR BETTER PERFORMANCE SPPG’s efforts in condition monitoring continued to contribute to better performance, resulting in 55 potential failures being averted during the year. Since FY2001, a total of 255 potential failures were prevented, thus saving a repair bill of $26.4 million. WORKING IN PARTNERSHIP: IMPROVING SERVICE AND COMMUNICATION In its continual efforts to maintain close rapport with customers, SPPG organised the inaugural Power Quality Forum on 25 May 2005. The Forum, attended by customers, suppliers and retailers, provided a platform for knowledge sharing of power quality management experiences by renowned international experts. SHARING PRODUCTIVITY GAINS: GRID PRICING FURTHER REDUCED The average grid charge was reduced from 3.75 cents per kWh to 3.67 cents per kWh. This is the fourth consecutive year of price reductions to customers. High-tension customers were segmented into two new tariff categories — HT-Large (customers with monthly contracted capacity of at least 1,700kW) and HT-Small (contracted capacity of less than 1,700kW) — to better reflect the cost of service to the two groups of industrial customers. This is yet another way to help customers improve their competitiveness and make Singapore more attractive for investors. The setting up of Power Quality Interest Groups, which focus on high-technology industry sectors and provide opportunities for regular exchange of experiences and knowledge, was announced at the Forum. The Electronics & Semiconductor Power Quality Interest Group was inaugurated in October 2005, and interest groups for the Pharmaceutical and the Chemical & Petrochemical sectors will be established in the coming year. Singapore Power Annual Report 2005 31 Operational Review SP PowerGrid A high-level Power Quality Advisory Panel, led by SPPG Chairman with chief executives from industry as members, was formed for industry leaders to address power quality issues at a macro and strategic level. Customer Managers were appointed to enhance communication and working relations with SPPG’s key customers. There are about 150 key customers with whom SPPG maintains close rapport. A team of about 40 SPPG engineers visit these customers on a regular basis. REALITY CHECK: CUSTOMER SATISFACTION INDEX In the second annual customer survey conducted in December 2005, customers appraised SPPG with a customer satisfaction Work in progress at a new 400kV substation 32 Singapore Power Annual Report 2005 index of 7.5 out of 10. This is a significant improvement over the 6.6 rating in the previous year, and a testimony to the significant strides made by SPPG in meeting the needs of its customers. INVESTING FOR THE FUTURE: ON-GOING NETWORK DEVELOPMENT AND PLANNING The year in review saw good progress made on major 400kV and 230kV projects. Works are continuing well in the following, which are scheduled for completion in 2006 and 2007: • A 400kV substation to meet increasing electricity demand in the eastern part of Singapore; • A 230kV substation to meet anticipated demand growth in the northern part of Singapore; • The installation of a phase-shift transformer, allowing more efficient utilisation of transmission circuits to cater for additional power export from the northern part of the island; and • The installation of Time-of-Day (TOD) meters and telephone lines for some 4,700 contestable consumers under Phase 2 of the retail market liberalisation. In addition to on-going network development, major projects and initiatives in network planning were launched during the year. BREAKING NEW GROUND: 230/22KV SUBSTATION Singapore’s first substation with direct transformation from 230kV to 22kV will be installed in 2008/2009. Bypassing the 66kV voltage will result in a more efficient and reliable transportation of power to customers. The substation will serve as the primary power source for the new downtown at Marina Bay where the development will include the Integrated Resort and Business Financial Centre. ENHANCING EFFECTIVENESS: RE-ORGANISING FOR SHARPER FOCUS Organisational changes were made to achieve greater efficiency and effectiveness with existing functions. The Asset Management Branch and Procurement Branch were created; and a Corporate Relations Section was established under the Corporate Services Branch. The Asset Management Branch focuses on the optimisation of lifecycle management of network assets. Singapore Power Annual Report 2005 33 Operational Review SP PowerGrid The year saw good progress made on major projects, including an undersea cable tunnel. The Procurement Branch undertakes central procurement for the entire SP Group in Singapore. Through collaborative and consolidated procurement, SP can potentially enjoy price advantages. The Corporate Relations Section is tasked to develop the overall customer management strategy, co-ordinate customer management and communications programmes, and facilitate training for Customer Managers. QUALITY HUMAN RESOURCES: A PEOPLE DEVELOPER COMPANY SPPG joined the ranks of people-centric companies certified by SPRING Singapore as having attained the People Developer Standard. This achievement in January 2006 is a testimony of SPPG’s commitment to developing its people through the adoption and implementation of quality human resource development practices. 34 Singapore Power Annual Report 2005 Key Network Indicators SHORTER INTERRUPTIONS System Average Interruption Time (Minutes) FEWER INTERRUPTIONS Number of Supply Interruptions per 1,000 Customers � ��� ������������������� � � � � ���� ���� ���� ���� ����� ��������������������������������� ��� ��� ��� ���� ���� ���� ���� ���� ���� � ����� ����� ����� ����� ����� ����� ���� ��� ����� ����� ����� ����� ����� ����� �������������� �������������� POWERING ECONOMIC GROWTH Real GDP vs Electricity Net Demand Growth (% Change) POWER DELIVERY Electricity Transmitted and Distributed (GWh) �� ���� ������ ��������������������� � � � � � �� ��� ��� ��� ��� ����� ��� ��� ��� ��� ��� ��� ������� ���������������� ��� ������ ������ ������ ������ ������ ������ ������ ������ ������ �� �� �� �� �� �� �� � ����� ����� ����� ����� ����� ����� ������������� �������������� GWh percentage change based on Actual Sales GWh values based on Account Sales Singapore Power Annual Report 2005 35 PowerGas 36 Singapore Power Annual Report 2005 Operational Review management Mr John Baptist Tay Managing Director Mr Lim Song Hau Director (Network Development) Mr Tai Seng Chong Director (System Operation) Mr Chin Terk Chung Director (Network Management) Singapore Power Annual Report 2005 37 Growing Gas Networks 38 Singapore Power Annual Report 2005 Laying of gas transmission pipelines that will cater to future needs Operational Review PowerGas Being Singapore’s oldest and most established gas company, PowerGas has a wealth of expertise that comes from more than 140 years of serving the local gas industry. Today, PowerGas is the sole gas transporter and system operator in Singapore. It manages a transportation network of about 2,800km of transmission and distribution pipelines. INCREASING CAPACITY: TRANSMISSION NETWORK EXPANDED PowerGas commissioned the 15-km pipeline extension to Tuas Power on 27 April 2005, about one and a half months ahead of schedule. With this completion, the three major generation companies have access to two sources of natural gas supply. Further work will be carried out in 2006 to enable additional gas injection from the Tuas Pipeline into the Sakra- Senoko pipeline system. Singapore Power Annual Report 2005 39 Gas analysis checks are part of a quality control system at the natural gas facility of PowerGas. 40 Singapore Power Annual Report 2005 Operational Review PowerGas Another 6km of gas transmission pipeline is being constructed to transport Malaysian gas to Keppel Energy’s 500MW co-generation power plant on Jurong Island. Work started in December 2005 and is expected to be completed by the third quarter of 2006. EXPANDING REACH: DISTRIBUTION AND TOWN GAS NETWORKS ENHANCED The natural gas distribution network in Jurong and Tuas was extended by about 1km to support the delivery of natural gas to industrial customers. Supply reliability will be further improved by end-2006 with the development of offtake stations in the western part of Singapore to enable additional injection points from the transmission system into the distribution network. Maintenance (left) and monitoring (below) are essential to gas supply reliability. Singapore Power Annual Report 2005 41 The Meter Testing Laboratory of PowerGas has received SAC-SINGLAS Certificate of Accreditation. 42 Singapore Power Annual Report 2005 Operational Review PowerGas The town gas network was extended by 16km to reach more customers in new Housing & Development Board estates, as well as private residential and commercial premises. The year also saw 13km of old pipelines renewed, and the diversion of 5km of pipelines affected by mass rapid transit extension works. PASSING THE TEST: ACCREDITATION OF METER TESTING LABORATORY The Meter Testing Laboratory of PowerGas, located at its National Gas Control Centre, was accredited under the Singapore Accreditation Council-Singapore

1 News Release For immediate release SINGAPORE POWER CENTRE OF EXCELLENCE COMMENCES COLLABORATION WITH 5 INDUSTRY PARTNERS Projects will draw on S$30 million programme set up by SP and EDB Singapore, 12 August 2016 – Singapore Power Centre of Excellence (SP CoE), an initiative supported by the Economic Development Board (EDB), commenced collaborations with 5 industry players to drive research and development of next-generation energy network technologies. The collaborations are part of the Singapore Power Energy Advanced Research and Development (SPEAR) programme, which is the CoE’s flagship programme. 2. The partnerships will draw approximately S$10 million – one-third of the overall S$30 million programme, which was launched in April 2015 to promote the development, pilot and integration of cutting-edge solutions and technologies in Singapore’s energy infrastructure network. 3. The projects and partnerships are as follows: � Grid Sensing with 3M � Substation Digitalisation with GE’s Grid Solutions business � Smart Energy Management Platform with IJENKO � Energy Network Health Analytics with NEC and Space-Time Insight � Big Data Analytics with OMNETRIC Group 4. Mr Brandon Chia, Head, SP CoE, said, “SP CoE is committed to driving research and innovation that translates into a future-ready national grid. This marks a significant milestone for the CoE as we begin our first partnerships with industry players to collaborate on developing and implementing next-generation solutions and technologies that will build up the resilience and reliability of our network. This brings us closer to providing sustainable solutions in meeting the evolving customer needs of the future.” 5. Mr Goh Chee Kiong, Executive Director, Cleantech, Singapore Economic Development Board, said, “Through the Singapore Power CoE and its flagship SPEAR programme, Singapore is well positioned to become a reference model for smarter grids through the piloting of next-generation technologies to enhance Singapore’s core grid network, integrate renewables and improve demand-side consumer applications. The Singapore Power living lab platform will also catalyse demand-led innovation, and anchor new investments and capabilities from the energy industry.” 6. When completed by 2021, the projects are expected to strengthen the resilience, reliability and efficiency of Singapore’s energy network, supporting SP’s objective in building a future-ready network to enhance the economy and the quality of life. Projects such as Grid Sensing and Energy Network Health Analytics will provide cutting-edge monitoring systems, predictive alerts and risk assessment analysis in accurate, real-time alerts. These will allow SP to further enhance our electricity supply reliability and reduce electrical disruptions to customers by anticipating and solving network incidents before they occur. 7. While strengthening the capabilities of our grid currently, the Substation Digitalisation project will deliver sustainable benefits. When implemented, this will relieve network constraints by accelerating renewable connections, providing customers with a greater choice in distributed energy sources (i.e. renewable energy) when connected to the network. 8. The Smart Energy Management Platform and Big Data Analytics projects will pilot applications that enable SP to analyse data to gain customer insights thus enhancing our understanding of end-user behaviour, in order to develop solutions that will help SP better engage our customers during service provision and help them better manage their energy consumption. More information about the various projects can be found in Annex A. 9. For more enquires on SP CoE and its projects, please contact COE@singaporepower.com.sg. --- 2 About Singapore Power Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP’s world-class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost-effective worldwide. For more information, please visit www.singaporepower.com.sg. About SP Centre of Excellence The SP Centre of Excellence (CoE) is an initiative by Singapore Power (SP) to drive the innovation and commercialisation of next-generation energy network technologies for greater reliability and efficiency of Singapore’s energy network infrastructure. Supported by the Singapore Economic Development Board, the CoE aims to establish SP as a thought leader in the utility industry forefront and build future-ready energy networks and resource capabilities, to stay ahead of global trends such as the drive for smarter and greener performance, to sustainably meet the evolving customer needs of the future. Issued by: Singapore Power Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199406577N www.singaporepower.com.sg 3 ANNEX A SP CoE, SPEAR Projects 1. Grid Sensing with 3M This project provides the technologies and capabilities to better monitor, understand and control the low-voltage distribution network. This will facilitate our customers’ ability to “plug and play” distributed energy sources in the future to maximise the usage of sustainable but intermittent sources, such as solar and wind. Through the implementation of Grid Sensing, we can improve access to sustainable but intermittent energy sources. 2. Substation Digitalisation with GE Grid Solutions This project will bring us closer to achieving a full digitalisation of the Singapore electricity network by creating a single platform that integrates our existing technology and new intelligent electronic devices. This allows different devices to interoperate and communicate with each other to maximise efficiency of routing energy resources. When implemented, this will relieve network constraints by accelerating renewable connections, providing customers with a greater choice in distributed energy sources (i.e. renewable energy) when connected to the network. 3. Smart Energy Management with IJENKO This project will provide a platform to better understand our customers’ usage of electricity, paving the way to provide greater value to our customers. For example, through this technology, we can obtain information to provide our customers with practical advice in real time to help them increase energy efficiency and to achieve cost savings. 4. Energy Network Health Analytics with NEC and Space-Time Insight The solution derived from this project will help us optimise asset deployment and maintenance. It will offer the capability to analyse and predict when we need to reinforce and maintain our assets before they fail, thereby minimising disruption and inconvenience to our customers. 5. Big Data Analytics with OMNETRIC Group This project offers analytical insight for operations by providing action alerts when sensing potential damage to our underground assets at worksites, thereby preventing voltage dips or supply interruption to our customers. Besides implementing for operations, this project works on analysis to help us understand our customers better, allowing us to tailor the most appropriate communication mode to engage our customers, leading to an enhanced customer experience. 4