SP Group Annual Report FY1516https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Group-Annual-Report-FY1516.pdfO OU UR R F FU UT TU UR RE E O OU UR R MII IS SS SII IO ON N SINGAPORE POWER ANNUAL REPORT 2015/16 CONTENTS 2 Corporate Profile Our Mission Our Values 3 Financial Highlights 6 Chairman’s Message 10 Board of Directors 14 Senior Management 15 Group Structure 16 Corporate Governance 19 Risk and Business Continuity Management 20 Certification and Accreditation 21 Awards 22 Remembering Lee Kuan Yew 24 Reliability Powerhouse 32 Driving Innovation 38 Striving for Service Excellence 42 An Energised Workplace 48 Promoting a Culture of Safety 54 Powering a Better World 63 Financial Summary CORPORATE PROFILE OUR MISSION Singapore Power (SP) Limited is a leading energy utility company in Asia Pacific. One of Singapore’s largest corporations, SP recorded revenues of We provide reliable and efficient energy utility services to enhance the economy and the quality of life. S$4.0 billion and assets of S$16.7 billion in FY 15/16. SP owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. It also owns and operates the world’s largest underground district cooling network in Singapore, and is setting up district cooling operations in China. More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP’s world-class transmission, distribution and market support services. The SP networks in Singapore are amongst the most reliable and cost-effective worldwide. In Australia, SP’s 40 per cent-owned SGSPAA, a diversified energy utility company, and 31.1 per cent-owned AusNet Services, which is publicly listed on the Australian and Singapore Stock Exchanges, collectively serve 3.9 million customers. OUR VALUES COMMITMENT • We commit to creating value for our customers, our people, and our shareholders. • We uphold the highest standards of service and performance. INTEGRITY • We act with honesty. • We practise the highest ethical standards. PASSION • We take pride and ownership in what we do. TEAMWORK • We support, respect and trust each other. • We continually learn, and share ideas and knowledge. 2 FINANCIAL HIGHLIGHTS REVENUE FROM CONTINUING OPERATIONS (S$million) 4,793 4,840 3,964 TOTAL ASSETS (S$million) 16,980* 15,635 16,716 FY2013/14 FY2014/15 FY2015/16 FY2013/14 FY2014/15 FY2015/16 NET PROFIT AFTER TAX (S$million) 922* 991 924 SHAREHOLDERS’ EQUITY (S$million) 9,221* 8,528 9,088 FY2013/14 FY2014/15 FY2015/16 FY2013/14 FY2014/15 FY2015/16 ECONOMIC VALUE ADDED (EVA) (S$million) 235 284 300 RETURN ON EQUITY (%) 10.4* 11.2 10.5 FY2013/14 FY2014/15 FY2015/16 FY2013/14 FY2014/15 FY2015/16 * Restated 3 BOOSTING PRODUCTIVITY AT WORK • Embarked on more than 100 improvement initiatives in 2015, with projected savings of S$16 million when implemented • Leaner work processes from the use of new technology tools and applications has reduced manpower and manhours required. One example is the Automated Coiling Machine which sees fewer people needed (from 7 men to 4 men) and less time used (from 60 minutes to about 30 minutes) to re-coil cables • Pilot project to put Lean tools into practice at Pasir Panjang District Office Inventory Management store led to 5 per cent reduction in man-hours, and S$1.3 million in outright savings S$16 million in projected savings with the implementation of more than 100 improvement initiatives From Left Michael Tan Mien Duan Deputy Director, Productivity (Maximus) Herman Bin Harun Storekeeper, Procurement Gurcharan Singh Manager, Procurement Tommy Lim Soon Kong Deputy Director, Procurement Law Chin Ho Head, Procurement CHAIRMAN’S MESSAGE ”The year turned out to be a very memorable one not only for us at SP but also for Singapore as we journeyed through unprecedented developments, surmounted difficult challenges and recorded notable achievements while continuing to forge ties that further advanced our mission to improve quality of life.” n behalf of the Board of O Directors of Singapore Power (SP), it gives me great pleasure to present the SP Annual Report 2015/2016. The year turned out to be a very memorable one not only for us at SP but also for Singapore as we journeyed through unprecedented developments, surmounted difficult challenges and recorded notable achievements while continuing to forge ties that further advanced our mission to improve quality of life. 2015 was a double joy for us as we celebrated our 20th Anniversary while Singapore celebrated her 50th birthday. We proudly participated in all major National Day events including the historic National Day Parade and made sure all related events were backed by 24/7 power reliability. Our SG50 Gift of Power to Singapore provides the public with power on the go, with free charging of mobile devices at 200 locations island-wide. We continue to give back to the community through our 20 Good Deeds of community service and volunteer outreach programmes to commemorate our 20th anniversary, which was very well received and exceeded expectations. The SP family stood with the nation at the passing of Singapore’s founding Prime Minister Lee Kuan Yew, joining millions in the tremendous outpouring of tributes to a luminary who has and will continue to inspire generations. To commemorate the first year anniversary of his passing, we collaborated with Mapletree Investments to publish and distribute a workbook, “Follow That Rainbow, Go Ride It” for secondary school students so that they may build on Mr Lee’s legacy to create an even brighter future for themselves, their families and the country. At SP, we are focused on meeting the needs of future generations of customers in a rapidly changing environment, through innovation and collaborations within the power industry and across sectors. Our unwavering commitment is to uphold the standing of Singapore’s power network as one of the top utility networks in the world, and to create sustainable solutions to improve quality of life. FINANCIAL PERFORMANCE For the financial year 2015/2016, the Group’s net profit was S$924 million. Strong operating performance from our transmission and distribution businesses contributed to this result. There was also higher profit contribution from our investment in Australia, mainly AusNet Services, largely due to one-off tax consolidation benefit arising from a corporate restructuring. Despite a volatile market backdrop, we successfully raised a benchmark 10-year US$700 million S144A bond in November 2015 to refinance maturing debt and fund future capital expenditure. This issuance, our first S144A bond since 2003, was well received 6 by a diverse range of high quality investors, including a strong participation from US institutional investors, resulting in a strong order book of US$1.4 billion. The strong endorsement by investors reflected their confidence in our high credit quality. POWERING SUSTAINABILITY Singapore’s electricity and gas networks have remained among the world’s highest-rated in reliability and efficiency. Last year, the average electricity customer experienced 0.56 minute of electricity interruption. We achieved zero transmission minutes loss, which means there was no supply interruption at the electricity transmission network level. The average gas customer experienced 0.16 minute of gas interruption. We continued to expand our gas transmission network by adding pipelines to ensure that gas is delivered to our customers safely and reliably. District cooling is another important area where we are leading the charge in sustainable development, as buildings are among the biggest energy consumers in Singapore. Singapore District Cooling (SDC), a wholly owned subsidiary of SP, owns and operates the world’s largest underground district cooling network. In March 2016, the entire Marina Bay district cooling network was commissioned with the completion of the third phase of capacity expansion. Its two main plants and one satellite plant supply chilled water for air conditioning in the Marina Bay financial district, including Marina Bay Sands Integrated Resort, Marina Bay Financial Centre and Gardens by the Bay. Customers have reported energy savings of up to 40 per cent. We look forward to welcoming new customers in the district, and we are currently working with the Urban Redevelopment Authority and Building and Construction Authority to expand the use of district cooling in Singapore. In China, we are building a district cooling system for CapitaLand’s Raffles City development in Chongqing. In our effort to maximise land utilisation to meet Singapore’s growing urban environment, our first 66kV underground transmission substation at Changi Business Park was commissioned on 31 December 2015. We will continue to explore more underground power installations for the future. Our cross island Transmission Cable Tunnel Project is 85 per cent complete and Jurong Island- Pioneer Cable Tunnel project is 40 per cent complete. The tunnels are a cost-effective long-term solution for the provision of reliable, quality electricity supply to the future. Our engineering capabilities and commitment to sustainable development in Singapore received a major endorsement when the public voted three of our projects as Singapore’s top 50 engineering feats. All three SP entries to the Institution of Engineers Singapore’s competition made the list – underground district cooling system, underground cable tunnels and world-class electricity grid. AT YOUR E-SERVICE We continue to uphold our “One Call, One Click, One Stop, in One Day” promise to all customers. Besides providing convenience to our customers, we empowered them in our broader drive for sustainability and in using energy efficiently, while helping them bring down the cost of their utilities. Following a successful pilot programme last year in which 27,000 households had access to e-services that allowed them to keep closer tabs on their energy and water consumption, we have rolled out the service to all our customers. With the service, our customers will be able to view their consumption patterns, set their own consumption targets, and reduce their energy consumption. Since May 2016, our SP Services mobile application, website and e-bill summary have included user-friendly features that allow consumers to audit their own energy consumption and even compare it against their neighbours’. It also provides tips for efficient energy and water use. These new features have been incorporated into our newlydesigned SP Services bill which is simpler and clearer, with information at a glance, easy ways to track consumption, and ways to bring down both consumption and cost. 7 CHAIRMAN’S MESSAGE In supporting the move towards full retail competition and enabling customers a greater choice of power retailers, SP has rolled out approximately 84,000 Advanced Metering Infrastructure meters which measures contestable customers’ usage at half-hour intervals, to help consumers decide on the best service provider for them. So far, we have achieved a read rate of about 99.7 per cent. PEOPLE POWER Over the course of the year, we continue to build on investments we have made in growing the talent pipeline. We have since 2012 awarded more than 100 scholarships to students with a passion for engineering in the energy sector as we seek to broaden our talent pool. Our Engineering Development for Graduates (EDGE) programme, which was started in 2013, has provided 121 fresh graduates with structured training and job rotation to critical operations to gain broad-based exposure and diverse technical expertise. We remain committed to staff upgrading, handing out 419 sponsorships for SP staff to pursue part-time education since 2002, including four who are pursuing their Master’s degree overseas. Towards strengthening our engineering bench, we now have 100 certified Professional Engineers, who make up 18.5 per cent of our total engineering pool, above the national average of 1.7 per cent. We will continue to sponsor the certification journey for more of our engineers. SP has made strides in creating a culture of innovation among our employees. On the digital frontier, we have made technology tools available to all staff, automating processes and approvals, and streamlining workflows. This is part of a continuing effort to create an agile, collaborative and mobile workforce. We embarked on new projects such as an enhanced electronic vendor procurement management system, a condition monitoring app to ensure power supply reliability and a cable and gas pipeline patrolling app. These initiatives helped to boost productivity and improve the quality of life at work. We also set out to devise leaner work processes and undertook more than 100 improvement initiatives in 2015, with projected savings of S$16 million when implemented. These were ground-up initiatives by staff which contributed towards more productive ways of working. We are boosting our capabilities from within, through initiatives that allow our employees to take charge of their own development. With the launch of the iTalent human resource tool in January 2016 and its inclusion on their mobile tablets, employees have easy access to learning and development resources, channels for engagement and feedback, and their performance appraisals. This promotes “development on the go”, allows employees to stay engaged, and will have a positive impact on productivity. ACCELERATING GROWTH We are seeing rapid changes in the power industry. On the horizon, we foresee that sustainability, energy technology and urbanisation are key global trends that will shape the future of our business. We have developed strategies to leverage on solutions and innovations that can help us to better serve customers’ needs and lifestyles. Supported by Singapore’s Economic Development Board, SP launched the S$30 million SP Centre of Excellence in April 2015 to drive the innovation and commercialisation of nextgeneration network technologies. During the Singapore International Energy Week in October 2015, the SP Centre of Excellence entered into a Memorandum of Understanding with the Omnetric Group, 3M Singapore and the Economic Development Board under the Singapore Power Energy Advanced Research and Development programme to build and pilot next-generation technologies to enhance Singapore’s power value chain. Other initiatives that we are working on include converting our fleet of vehicles to electric vehicles and developing solar and storage solutions at our facilities. We are also going underground – building underground substations and housing our network cables deep beneath in the cable tunnels – to optimise space in our landscarce city. SAFETY AS A PRIORITY Safety affects the well-being of our workers as well as the public, the 8 working environment and project costs, and remains an important focus for us. Our Gas Safety Awareness campaign, launched in August 2015, aims to raise public awareness on the risks and ways to prevent accidents arising from gas fires. The campaign leverages touch points such as the Ministry of Manpower Foreign Domestic Worker training sessions, community events, grassroots platforms and schools. We have participated in 13 community road shows to date. The campaign videos have garnered more than 1.19 million views on YouTube as of March 2016. We are happy to have seen our efforts in this area show tangible results. Of particular note is our Lost Time Injury Frequency Rate (LTIFR), which dropped to 0.77 per million man-hours in FY15/16, a significant improvement on 1.10 the year before. This improvement reflects the commitment to safety that we have in place and the constant improvements we have made in our safety transformation journey. It has also brought us closer to our “world-class” target LTIFR of 0.57 per million man-hours several years ahead of schedule. Our contractors play a critical role in creating a safety culture for all. In the past year, we established targeted programmes and processes to help our contractors uphold safe work practices. The Hand Safety Campaign exemplifies our efforts to engage contractors to improve safety processes. The campaign was launched in September 2015 to promote safe practices of hand-related operations and prevent hand and finger injury among workers. Activities carried out include conducting in-house training on hand safety to increase awareness. SP PowerGrid’s Cable Tunnel team’s Gold Award for Health and Safety 2016 from the Royal Society for Prevention of Accidents (RoSPA) affirmed our steady efforts. The award is an endorsement of the Cable Tunnel team’s strategic initiatives, the support of management and our collective passion for raising safety standards in the tunneling industry. Our shared commitment to safety, and ensuring we are all aligned in terms of safety requirements and expectations, means our workers are safe, our projects are well managed, and our risks are contained. THE POWER OF GOOD SP celebrated SG50 by presenting Singapore with a Gift of Power in July 2015, providing free charging of mobile devices at 200 locations island-wide. Just as SP serves the nation by striving to keep the lights on 24/7, the Gift of Power affirms SP’s commitment to always be there for Singapore, by helping Singaporeans to stay connected. This was one of two major projects SP undertook to celebrate Singapore’s 50th birthday. The other was the Love from the Stars charity gala dinner and concert in May 2015 featuring international artistes like Jackie Chan. The event raised close to S$6.4 million for 6 charities, which provided assistance to about 160,000 beneficiaries. These two projects were part of 20 Good Deeds, a volunteerled initiative to give back to the community through 20 acts of community service for SP’s 20th anniversary in 2015. These activities included programmes to encourage energy-efficiency, outings with underprivileged children and visits to homes and activity centres for the elderly. The activities were driven by our staff volunteers – SP Heart Workers – and every business unit spearheaded at least one good deed. Collectively, we far exceeded our target, rounding off the year with a grand total of 30 good deeds and putting in almost 9,000 volunteer hours across the events. IN APPRECIATION On behalf of the Board of Directors, I would like to thank the management and staff union, as well as regulators, government agencies and shareholder, for their valuable advice and support in the last financial year. To the members of the Board, thank you for your guidance and counsel. To my colleagues at Singapore Power, thank you for your tireless efforts and I look forward to powering tomorrow’s possibilities with you. MOHD HASSAN MARICAN Chairman July 2016 9 BOARD OF DIRECTORS TAN SRI MOHD HASSAN MARICAN HO TIAN YEE TAN CHEE MENG Tan Sri Mohd Hassan Marican is the Chairman of Singapore Power Ltd. He joined the Board on 15 February 2011 and was appointed Chairman on 30 June 2012. Tan Sri Hassan is also the Chairman of Pavilion Energy Pte Ltd, Pavilion Gas Pte Ltd, Sembcorp Marine Ltd, Lan Ting Holdings Pte Ltd; and a Director of Sembcorp Industries Ltd, Regional Economic Development Authority of Sarawak, Sarawak Energy Berhad, Lambert Energy Advisory Ltd and mh Marican Advisory Sdn Bhd. He is also a Senior International Advisor of Temasek International Advisors, a subsidiary of Temasek Holdings. Tan Sri Hassan was the President & CEO of Malaysia’s Petroliam Nasional (PETRONAS) from 1995 until his retirement in February 2010, with over 30 years of experience in the energy sector, finance and management. Mr Ho Tian Yee joined the Board in May 2003. He is also a Director of AusNet Services Ltd, Managing Director of Pacific Asset Management (S) Pte Ltd, and an Investment Advisor at Blue Edge Advisors Pte Ltd. He serves on the Board of Mount Alvernia Hospital, and is the Chairman of Fullerton Fund Management Co Ltd. Mr Ho is also a director of two public-listed companies in the DBS Group, DBS Group Holdings Ltd and DBS Bank Ltd. He has over 30 years of experience in managing financial products and organisational management, and has served on the Boards of several companies. Mr Tan Chee Meng joined the Board in August 2005. Mr Tan was appointed as a Director of AusNet Services Ltd on 11 May 2016. A Senior Counsel, Mr Tan is Deputy Chairman of WongPartnership LLP. Mr Tan sits on the boards of Urban Redevelopment Authority, Jurong Town Corporation, St Gabriel’s Foundation, All Saints Home, WOPA Services Pte Ltd, TJ Holdings (III) Pte Ltd and the Arts House Ltd. He is also the Chairman of the School Management Committee of Assumption English School. 10 CHOI SHING KWOK OON KUM LOON Mr Choi Shing Kwok joined the Board in August 2006. He is the Permanent Secretary of the Ministry of the Environment and Water Resources. Mr Choi was formerly the Chairman of PowerGas Ltd and a Director of SP PowerAssets Ltd. He has also served on the boards of many other companies and statutory boards in the past. Formerly the Permanent Secretary of the Ministry of Transport, Mr Choi has had a long career in government and was awarded the Meritorious Service Medal in 2000 and the Long Service Award in 2004 by the Government of Singapore. He has also received state awards from foreign governments. Mrs Oon Kum Loon joined the Board in April 2010. She is also a Director on the boards of Keppel Land Ltd and Jurong Port Pte Ltd. Mrs Oon has about 30 years of extensive experience with DBS Bank Ltd, and held positions including Chief Financial Officer, Managing Director and Head of Group Risk Management. During her career with the bank, she was responsible for treasury and markets operations, corporate finance, and credit management and for the development and implementation of a group-wide integrated risk management framework. 11 BOARD OF DIRECTORS TAN PUAY CHIANG ONG YEW HUAT TIMOTHY CHIA CHEE MING Mr Tan Puay Chiang joined the Board in April 2012. Mr Ong Yew Huat joined the Board in February 2013. Mr Timothy Chia joined the Board in June 2014. Mr Tan is the Chairman of SP Services Ltd and is also a Director on the boards of Neptune Orient Lines Ltd and Keppel Corporation Ltd. Mr Tan was the Chairman of ExxonMobil (China) Investments Co from 2001 to 2007. During his 37-year career with Mobil and later ExxonMobil, he held extensive executive management roles in Australia, Singapore and the United States. Mr Tan had been a member of various business and industry boards including the Australian Institute of Petroleum, the Washington, D.C.-based National Policy Association, and the American Chamber of Commerce in Hong Kong. He is the Chairman of United Overseas Bank (Malaysia) Bhd, the National Heritage Board, Singapore Tyler Print Institute and the Tax Academy of Singapore. He also serves on the boards of United Overseas Bank Limited, Singapore Mediation Center and Ascendas- Singbridge Pte Ltd. Mr Ong, a former board member of the Singapore Accounting and Corporate Regulatory Authority, and the Public Accountants Oversight Committee, retired as the Executive Chairman of Ernst & Young Singapore after serving 33 years with the firm. Mr Chia is Chairman of Gracefield Holdings Limited and Hup Soon Global Corporation Private Limited. He is a member of the Board of Trustees of Singapore Management University, Advisory Council Member of the ASEAN Business Club (“ABC”) and the co-chair of ABC Singapore. Mr Chia also serves on the boards of several private and public-listed companies in Singapore as well as in the region. Mr Chia was instrumental in the founding of Hup Soon Global. Prior to Hup Soon Group. Mr Chia was a director of PAMA Group Inc from 1986 to 2004 where he was responsible for private equity investments and from 1995 to 2004, he was President of PAMA. Mr Chia also previously served as Vice President of the Investment Department of American International Assurance Company Ltd, President of Unithai Oxide Company Ltd and Chairman – Asia for UBS Investment Bank. 12 NG KWAN MENG WONG KIM YIN Mr Ng Kwan Meng joined the Board in June 2014. He is the Chairman of Aestiwood Pte. Ltd. and a Director of Tasek Jurong Limited. Mr Ng retired in August 2013 as Managing Director and Head, Group Global Markets at United Overseas Bank after serving 30 years with the bank. He was also an Executive Director and Chief Executive Officer of UOB Bullion and Futures Ltd, and a Director of Tuas Power Ltd. Mr Ng was involved in the promotion of the forex and debt capital markets in Singapore. He was a member of the Singapore Foreign Exchange Market Committee, the working group on Financial Industry Competency Standards and National Integration Working Group for the Community. Mr Wong Kim Yin is the Group Chief Executive Officer of Singapore Power Ltd. He is also the Chairman of SP PowerAssets Ltd, PowerGas Ltd, SP Telecommunications Pte Ltd, Singapore District Cooling Pte Ltd, SPI Management Services Pty Ltd and Enterprise Business Services (Australia) Pty Ltd as well as a Director of SP Services Ltd. Mr Wong is also a Director of SeaTown Holdings Pte Ltd, a member of the Board of Governors, Singapore Polytechnic and the Council for Private Education. Mr Wong was formerly Senior Managing Director, Investments at Temasek International (Pte) Ltd, where he had been responsible for investments in various sectors, including the energy, transportation and industrial clusters. Prior to Temasek, he was with the AES Corporation, a global power company listed on the New York Stock Exchange. 13 SENIOR MANAGEMENT IN ALPHABETICAL ORDER AMELIA CHAMPION Head Corporate Affairs JIMMY KHOO Managing Director Singapore District Cooling SIM KWONG MIAN Executive Vice President Chairman, SP Engineering Board JEANNE CHENG Chief Risk Officer PETER LEONG Managing Director SP PowerGrid TAN WEI KEONG Head Internal Audit LENA CHIA Chief Legal Officer & General Counsel LIM CHOR HOON Chief Talent Officer Human Resource SAMUEL TAN Chief Information Officer MICHAEL CHIN Managing Director Special Projects SP PowerGrid CHUAH KEE HENG Managing Director SP Services STANLEY HUANG Chief Financial Officer LIM HOWE RUN Head Regulatory Management and Strategic Investments CHRIS LIM Managing Director SP Training and Consultancy Company POH MUI HOON Chief Executive Officer SP Telecommunications SAMUEL TSO Head Group Safety and Health WONG CHIT SIENG Chief Corporate Officer WONG KIM YIN Group Chief Executive Officer 14 GROUP STRUCTURE SP PowerAssets SINGAPORE OPERATIONS Singapore District Cooling AUSTRALIA INVESTMENTS SGSP (Australia) Assets (40%) SP Cross Island Tunnel Trust PowerGas SP Training and Consultancy Company SP Telecommunications AusNet Services (31.1%) SP PowerGrid Power Automation (51%) SP Services We own and operate Singapore’s electricity and gas transmission and distribution networks. We also provide meter reading, billing and customer service support for the utilities market. SP PowerAssets owns the electricity transmission and distribution assets, while PowerGas owns the gas transmission and distribution assets. SP Cross Island Tunnel Trust is a business trust with a portfolio comprising the North-South and East-West transmission cable tunnel assets. SP PowerGrid manages the electricity and gas transmission and distribution networks owned by SP PowerAssets and PowerGas. SP Services provides market support services to customers for electricity, gas, water and refuse removal, and facilitates electricity retail market competition. Singapore District Cooling provides chilled water services for airconditioning in buildings. SP Training and Consultancy Company provides consultancy and training, leveraging SP’s expertise in developing and operating energy utility infrastructure and businesses. SP Telecommunications provides telecommunication infrastructure services. Power Automation is a joint-venture systems integration company providing power system control, smart grid/metering, protection system and substation automation solutions. SGSP (Australia) Assets (SGSPAA) and AusNet Services form the two main arms of our business in Australia. Together, their presence spans eastern Australia, and includes electricity and gas transmission and distribution ownership and operation, as well as related services. SGSPAA comprises Jemena, which owns and operates gas transmission pipelines, and gas and electricity distribution networks in New South Wales, Queensland, Victoria and the Australian Capital Territory, and Zinfra Group, which provides engineering, operations, maintenance and construction services to Jemena and external clients. AusNet Services owns and operates Victoria’s electricity transmission network, an electricity distribution network in eastern Victoria, and a gas distribution network in western Victoria. 15 CORPORATE GOVERNANCE ETHICS & ACCOUNTABILITY The Group endeavours to enhance shareholder value by ensuring the highest standards of corporate governance, transparency, accountability and integrity. The Group adheres closely to the principles and guidelines set out in the Singapore Code of Corporate Governance 2012 (the Code) for listed companies. The Company has adopted the Code as its guide for best practice standards and put in place an internal framework to ensure good corporate governance in its business practices and activities. The Whistleblower Policy, implemented since 2005, seeks to strengthen ethical business conduct in the Group. SETTING DIRECTION The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a robust system of internal controls to protect the Group’s assets and reviews the Group’s financial performance. The Board typically meets at least four times a year. Special Board meetings may be convened as and when necessary to consider urgent corporate actions or specific issues of importance. During the financial year, two Board Strategic Reviews were also held. Directors with potential conflict in specific subject matters are recused from the relevant information flow, deliberation and decisions of such matters. ACCESS TO INFORMATION The Board is provided with relevant information prior to Board meetings and on an ongoing basis so as to enable them to make informed decisions to discharge their duties and responsibilities. Board papers include management financial reports, annual budgets and performance against budget, updates on key outstanding issues and updates on new legislative developments. The Board has separate and independent access to Senior Management. Should the Directors, whether as a group or individually, require independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, professional advisors to render due advice. Newly-appointed Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. Directors are encouraged to attend appropriate courses, conferences and seminars so as to be better equipped to effectively discharge their duties as Directors. BOARD COMPOSITION There is a strong element of independence in the Board composition. Other than Mr Wong Kim Yin, who is the Group CEO, all the directors are independent. The Nominating Committee reviews the independence of each Director annually and provides its views to the Board for the Board’s consideration in accordance with the Code. It also evaluates the Board’s performance on an annual basis. The current Board size of 10 is appropriate for effective decision-making, taking into account the scope and nature of the Group’s operations. Collectively, the Directors have a wealth of expertise and experience in the management of business at senior and international levels. BOARD COMMITTEES The SP Board is supported by board committees to facilitate effective supervision of the Management. These are the Board Executive Committee, the Audit Committee, the Board Risk Management Committee, the Nominating Committee and the Staff Development and Compensation Committee. 16 As and when required for specific projects, special board steering committees and due diligence committees are formed to provide support and guidance to Management. BOARD EXECUTIVE COMMITTEE The Board Executive Committee (ExCo) comprises five Directors, four of whom are independent. The ExCo assists the Board in overseeing the performance of the Company, its subsidiaries and its associated companies. It also reviews, endorses, approves or recommends to the Board for approval, acquisitions, financing plans, and the annual operating and capital expenditure budgets of the Group. The ExCo typically meets at least four times a year. AUDIT COMMITTEE Currently, the Audit Committee (AC) comprises five independent Directors. Members of the AC have recent and relevant accounting or related financial management expertise and experience to discharge their responsibilities. The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes, the systems of internal controls and the process of monitoring compliance within applicable laws, regulations and codes of conduct. Responsibilities of the AC include: • Review and approval of the audit plans of external and internal auditors; • Review of the adequacy of the internal audit function; • Review of the financial statements of the Group and the Company; • Review of the independence and objectivity of the external auditors; and • Nomination of external auditors for reappointment. BOARD RISK MANAGEMENT COMMITTEE The Board Risk Management Committee (BRMC) comprises five members, four of whom are independent. The BRMC assists the Board in fulfilling its oversight responsibilities by reviewing: • the type and level of business risks that the Company, its subsidiaries and associated companies undertake on an integrated basis to achieve their business strategy; and • the policies, procedures and methodologies for identifying, assessing, quantifying (where appropriate), monitoring and mitigating risks. The BRMC is supported by the Group Risk Management Office in its risk governance responsibilities. While the BRMC oversees the SP Group’s risk management framework and policies, the risk ownership remains with the business groups. The BRMC typically meets at least three times a year. NOMINATING COMMITTEE The Nominating Committee (NC) comprises four Directors, all of whom are independent. The NC is responsible for formulating policies and guidelines on matters relating to Board appointments, reappointments, retirement and rotation of Directors. The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board on the appropriate size and needs of the Board. New Directors are appointed by the Board after the NC has endorsed their appointment. New Directors must submit themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Constitution of the Company. The Constitution of the Company also require not less than one-third of the Directors to retire by rotation at every AGM. The NC typically meets at least twice a year. The AC typically meets at least three times a year. 17 CORPORATE GOVERNANCE STAFF DEVELOPMENT AND COMPENSATION COMMITTEE The Staff Development and Compensation Committee (SDCC) comprises four Directors, all of whom are independent Directors. The SDCC oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved, or has participated, in any proceedings with respect to his or her own remuneration. The SDCC typically meets at least twice a year. COMPOSITION OF BOARD AND BOARD COMMITTEES Board Members Audit Committee Board Executive Committee Board Risk Management Committee Nominating Committee Staff Development & Compensation Committee Tan Sri Mohd Hassan Marican, Chairman - Chairman - Member Chairman Mr Ho Tian Yee - Member Chairman - - Mr Tan Chee Meng Member Member - Chairman - Mr Choi Shing Kwok Member - - Member - Mrs Oon Kum Loon Member - Member - Member Mr Tan Puay Chiang - Member Member - - Mr Ong Yew Huat Chairman - - Member - Mr Timothy Chia Chee Ming - - Member - Member Mr Ng Kwan Meng Member - - - Member Mr Wong Kim Yin* - Member Ex-officio - - * Non-independent 18 RISK AND BUSINESS CONTINUITY MANAGEMENT SP is committed to ensuring that a strong and robust risk management system is in place for effective corporate governance, sound decision-making and efficient operational management. In addition to the generic framework of risk identification, assessment and treatment, SP proactively considers emerging risks in order to ensure business resilience. All this has translated into sustainable business performance that enables reliable and efficient utilities supply all year round. The SP Group’s guiding principle is that every employee is a risk manager in his respective area of work. Key risk issues and mitigation plans are proactively highlighted to the Risk Management Committees of the respective subsidiaries, as well as to the Board Risk Management Committee (BRMC). Key risk issues are monitored and necessary actions are taken, including remediation and business continuity planning. We continue to promote a culture of risk awareness amongst staff through initiatives such as induction courses and workshops, publishing relevant articles in company periodicals, and regular interaction between risk management teams and risk owners. KEY INITIATIVES OF RISK AND BUSINESS CONTINUITY MANAGEMENT (BCM) IN FY15/16 • Conducted risk assessment workshops with SP principal operating subsidiaries • Conducted a review of SP’s Enterprise Risk Management framework • Enhanced existing risk management processes • Maintained risk governance oversight of major projects including Full Retail Competition • Distributed N95 respirators and digital thermometers to staff, and installed air purifiers as part of the haze response plan • Successfully conducted business continuity exercises, including mobile power sub-station deployment and contact tracing, to ensure emergency preparedness and operational resilience in the event of any major incident or business disruption from local power outages to outbreaks of pandemics. • Conducted monthly BCM briefings for 460 new staff 19 CERTIFICATION AND ACCREDITATION BCA-IDA Green Mark SS564 (Energy & Environment Management System) Singapore Power Group by Building Construction Authority, 2015 ISO50001 (Energy Management) Singapore Power Group by Building Construction Authority, 2015 Singapore Innovation Class Certification, Singapore Quality Class Certification (STAR) Singapore Service Class Certification SP Services by SPRING Singapore, 2010 to 2018 People Developer Standard Singapore Power, 2000 to 2017 SP PowerGrid, 2005 to 2017 SP Services, 2005 to 2018 by SPRING Singapore ISO/IEC 17025:2005 in Electrical Testing for Electricity Meters SP PowerGrid by the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme, 2000 to present ISO/IEC 17025:2005 in Electrical Testing for Current Transformers SP PowerGrid by the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme, 2000 to present ISO 9001:2008 Certification For Quality Management System SP PowerGrid (Distribution Control & Customer Services Section) by Certification International, FY06/07 to present SP PowerGrid (Network Development) (Electricity) by Certification International, FY02/03 to present SP PowerGrid (Network Management) (Electricity) by Certification International, FY02/03 to present SP PowerGrid (Gas Operations) by SGS International Certification Services Singapore Pte Ltd, FY00/01 to present SP Services by BSI Management Systems, FY04/05 to present ISO/IEC 17025:2005 in Calibration and Measurement for Gas Flow Meters SP PowerGrid by the Singapore Accreditation Council – Singapore Laboratory Accreditation Scheme, 2005 to present ISO/IEC 27001:2013 in Operations and Maintenance of Downstream Gas Transmission and Distribution SP PowerGrid (Gas Operations) by TÜV SÜD PSB Pte Ltd, 2014 to 2017 ISO/IEC 27001:2013 SP PowerGrid (SCADA Section) by DNV GL Business Assurance, 2016 to 2019 BS OHSAS18001:2007 Certification for Occupational Health & Safety Management System SP Services by Bureau Veritas, 2014 to 2017 Singapore District Cooling by TÜV SÜD PSB Pte Ltd, 2014 to 2017 SS506 Part 1:2009 BS OHSAS 18001:2007 Certification for Occupational Health and Safety Management System SP PowerGrid by Certification International, 2014 to 2017 SS 506 Part 3:2013 Certification for Occupational Safety & Health Management System SP PowerGrid (Gas Operations) by Certification International, 2015 to 2018 20 AWARDS Top 50 Engineering Feats District Cooling System for Marina Bay Singapore District Cooling Cross-Island and Jurong Island - Pioneer Cable Tunnels SP PowerGrid (Special Projects – Cable Tunnels Section) World Class Electricity Grid Reliability Singapore Power Group by Institute of Engineering Singapore (IES), 2016 District Cooling Utility of the Year Award (2015) Singapore District Cooling by Fleming Gulf, 4th Asia Pacific District Cooling Conference, 2015 MND Minister’s Award (Team) Singapore District Cooling by Ministry of National Development (MND), 2016 Asian Utility Week Awards: Best Customer Engagement Project Award for SP Services App SP Services, 2016 Gold Award – Community Service SP Services by Mob-Ex Awards, 2016 Gold Award – Health & Safety SP PowerGrid (Special Projects – Cable Tunnels Section) by Royal Society for Prevention of Accidents, 2016 Minister’s Honour Roll (Star) Singapore Power Group by the Ministry of Home Affairs, 2013 to 2018 Advocate of NS (Organisations) Singapore Power Group by the Ministry of Defence, 2015 to 2018 Singapore H.E.A.L.T.H. Platinum Award Singapore Power Group by the Health Promotion Board, 2004 to 2018 Most Innovative Project in The Energy Sector for Knowledge Management (KM) System Singapore Power by OpenText Elite Awards, 2015 International APEX award Award of Excellence for Design and Illustration – Print Ads and Advertorials The Electricity Times Singapore Power by Communications Concept, 2016 International APEX award for Gas Safety Awareness campaign: Award of Excellence for Campaigns, Programs and Plans – Public Service Gas Safety Awareness Campaign Singapore Power by Communications Concept, 2016 Asia-Pacific Stevie Awards: Bronze Award for Innovation in Community Relations or Public Service Communications Gift of Power campaign Singapore Power 2016 International APEX award Grand Award for Design and Illustration – Design and Layout 20 Power Facts for spectrum Magazine (Feb/Mar 2015) Singapore Power by Communications Concept, 2016 21 REMEMBERING LEE KUAN YEW Right Chairman Tan Sri Mohd Hassan Marican delivered a message and led staff in a minute of silence on 23 March 2015. Above Staff penned tributes in the Condolence Book before the SP delegation went to Parliament House to pay their last respects. ingapore’s founding Prime Minister S Lee Kuan Yew was a trailblazer in every way. Under his visionary leadership, Singapore was transformed from a third to a first world country in a single generation. When he passed away on 23 March 2015, Singapore Power stood alongside the nation to pay tribute to him and honour his legacy. Condolences penned by staff across the SP Group were compiled into a book that was delivered to the Prime Minister’s Office. A delegation of SP staff also paid their last respects to Mr Lee at Parliament House. SP’s senior management joined representatives from other Temasek portfolio companies to distribute umbrellas to members of the public waiting in line to enter Parliament House. Our electricity and gas operations officers were also on standby during both the week-long lying-in-state at Parliament House and the state funeral on 29 March 2015 to ensure that proceedings went smoothly. 22 Top Left Mrs Josephine Teo, with UPAGE General Secretary Abdul Samad bin Abdul Wahab (in blue SP polo), listens to Bendemeer Secondary School students share their aspirations. Top Right UPAGE leaders and SP senior management prepare the books for distribution. Left Mrs Josephine Teo unveils the cover of the book, ‘LKY: Follow that Rainbow, Go Ride It’. LKY’S LIFE LESSONS FOR STUDENTS SP commemorated the first anniversary of the passing of Singapore’s first Prime Minister Lee Kuan Yew by partnering with Mapletree Investments to give all secondary school students a copy of “LKY: Follow that Rainbow, Go Ride It”, published by Straits Times Press. Mrs Josephine Teo, Senior Minister of State, Prime Minister’s Office, Ministry of Foreign Affairs and Ministry of Transport, launched the book with SP and Mapletree on 23 March 2016 at Bendemeer Secondary School. Union of Power & Gas Employees (UPAGE) and Building Construction and Timber Industries Employees’ Union (BATU) leaders attended the launch. Targeted at teenagers between 13 and 17-years old, it chronicles the life of Mr Lee, and is structured around the four key guiding values – idealism, courage, resilience and tenacity – that helped him and Singapore’s other Founding Fathers overcome seemingly insurmountable challenges. It also captures how Mr Lee led his life through extracts from newspaper articles and interviews, quotes and historical photographs. We hope that new generations of Singaporeans will be inspired by Mr Lee’s character, values and vision, and contribute to making Singapore shine even more brightly. 23 RELIABILITY POWERHOUSE • Commissioned the world’s largest underground district cooling network in Marina Bay in March 2016. Singapore District Cooling helps customers achieve up to 40 per cent in energy savings • Remained among the world’s highest-rated utility companies in terms of reliability and efficiency, with our customers experiencing just 0.56 minute of electricity interruption and 0.16 minute of gas interruption in FY15/16 • Three SP projects were voted among Singapore’s top 50 Engineering Feats in the Institution of Engineers (IES) Singapore’s IES-SG50 competition – Our World Class Electricity Grid Reliability, District Cooling System for Marina Bay and Cross-Island and Jurong Island-Pioneer Cable Tunnels Singapore District Cooling helps customers achieve up to 40% in energy savings From Left Benjamin Ng Jet Hon Executive Engineer, Network Management, Gas Operations Ken Kong Chee Keen Principal Engineer, Network Management, Gas Operations RELIABILITY POWERHOUSE R eliable energy infrastructure is vital for the smooth running of households, businesses and cities. In Singapore, ensuring that this service is dependable, uninterrupted and safe is a key priority for SP, and a critical component of our business strategy. We continually invest in improving our systems and processes, and seize opportunities to create sustainable growth. In FY15/16, we broke new ground with a number of major projects. We completed our first underground substation at Changi Expo and commissioned the Changi East and Upper Jurong II 230kV substations. We also commissioned the world’s largest underground district cooling network, run by our subsidiary Singapore District Cooling (SDC), which keeps Marina Bay cool. We upgraded and expanded critical power and gas networks, and network monitoring systems. We also took steps to ensure stable and reliable power supply for the future with major new transmission projects planned, and are on track to complete our Transmission Cable Tunnel Project by 2018. Our commitment to fulfilling our reliability promise has helped us record among the lowest incidence of power and gas supply interruption in the world. Last year, our customers experienced an average 0.56 minute of electricity interruption. We achieved zero transmission minutes lost, which means there was no supply interruption at the electricity transmission network level. Our gas customers experienced an average 0.16 minute of gas interruption. We continually look for innovative and cost-effective Minister for National Development Lawrence Wong toured the Singapore District Cooling’s Marina Bay plant during the commissioning event on 3 March 2016. 26 ways to do our work faster, better and more safely, and empower our staff with the knowledge they need to increase productivity and bring value to our customers and stakeholders. COUNTING ON SOLID NETWORKS Cooling down the Bay In March 2016, we commissioned the entire Marina Bay district cooling network following the third phase of capacity expansion. With the expansion, SDC now operates the world’s largest underground district cooling network. Buildings consume some 30 per cent of Singapore’s energy, and air-conditioning accounts for half their consumption. SDC’s services translate into energy savings of up to 40 per cent for customers. It also means that gardens, restaurants and infinity pools can take the place of unsightly rooftop cooling towers. The plants have a total installed capacity of 217MW, and serve 1.7 million square metres of Gross Floor Area. This idea, more than a decade in the making and supported by a robust network design, strong engineering team and high operational standards, contributes to realising the vision of an environmentally sustainable Marina Bay – and ultimately, a sustainable Singapore. Even as we look forward to welcoming new customers in the district, we are already working with the Urban Redevelopment Authority and Building and Construction Authority to expand the use of district cooling in Singapore. Overseas, we are building a district cooling system for CapitaLand’s Raffles City development in Chongqing, China. Once completed, the system will enable the development to achieve up to 50 per cent energy savings, and reduce utility cost by about S$30 million over 20 years. Raffles City Chongqing is the largest single investment by any Singapore firm in China, with total development cost expected to be around S$4.2 billion. Powering for Growth On 31 December 2015, we commissioned our first underground transmission substation, the Changi Expo 66kV substation, at Changi Business Park. It will provide 66kV intake supply to the MRT Downtown Line 3 Extension, and to multinational corporations and industries in the area. To meet growing electricity demand in the Jurong and Changi areas, 230kV substations were commissioned in Upper Jurong II and Changi East in June 2015 and July 2015, respectively. Enhanced distribution management We have upgraded our Distribution Management System (DMS), a critical system for remote monitoring and control functions for our entire 22kV network of 6,600 substations. The system also provides monitoring and control for 3,420 substations in our 6.6kV network. Following the upgrading, the DMS now includes a biometric access control system. Engineers can use artificial intelligence instead of desktop planning exercises to run contingency scenarios for equipment maintenance. The system also automatically produces and broadcasts reports on network faults as soon as they occur. Since June 2015, we have progressively implemented remote monitoring and control capabilities at our 6.6kV substations. The system has been upgraded to protect against cyber-attacks, improve system robustness, and streamline network database updating processes. 27 RELIABILITY POWERHOUSE Expanded Gas Network Infrastructure We expanded our gas transmission network towards Senoko in the North. Approximately 14km of pipelines – from Jalan Bahar to Mandai and the Mandai Offtake Station II – were completed and commissioned in March 2016. Another 12km of pipelines – from Mandai to Senoko and the Woodlands East Offtake Station – will be constructed by December 2016. This enables the safe and reliable delivery of gas from the Singapore LNG Terminal located at Jurong Island to existing and new customers in the northern part of the island, including power plants. More Capital Projects To meet customers’ growing power needs and ensure timely renewal of aging assets, we plan to roll out several major transmission projects over the next five years. These include the development of a 400/230kV substation at Jurong Island, and the progressive replacement of 230kV circuits through the North-South and East- West underground cable tunnels. The new West Jurong 400/230kV Substation, to be commissioned in December 2018, will reinforce our 400kV network and help meet the growth in demand in the western part of Singapore. This will facilitate and increase the transmission of power from Jurong Island to the mainland. Technical Officer Mohamad Ridhwan Bin Mansor conducting a gas leak survey as part of our regular maintenance to ensure the integrity of our network. Interconnecting Gas Networks Singapore’s two medium pressure gas networks that serve customers in the Jurong and Tuas areas were successfully interconnected in November 2015. The interconnection improves network supply reliability, and promotes contestability among gas shippers and retailers. Transmission Cable Tunnel Project Milestones The North-South and East-West cable tunnels, which will allow the efficient installation and replacement of underground cables, sit below the MRT underground system and are unprecedented in scale. When completed in 2017 and 2018 respectively, they will provide a cost-effective, long-term solution for the supply of reliable, quality electricity to future generations of customers. We have completed close to 85 per cent of the tunnelling for the project, with distances of 15,327m and 13,643m achieved on the North-South and East-West tunnels respectively as of March 2016. 28 Our engineers behind the Cable Tunnel project – one of three SP projects named among Singapore’s top 50 engineering feats. (From left) Koh Keng Boon, Tuem Heng Seng, Jack Puang, Shawn Seah, Weng Liwei, Yew Mun Cheong and Winston Lian. Close to 40 per cent of the Jurong Island-Pioneer Cable Tunnel, which connects the 400kV substation at Jurong Island to mainland Singapore, has also been completed. In all, we have achieved seven tunnel boring machine (TBM) breakthroughs, negotiating the tightest tunnel curvatures in Singapore. On 31 January 2016, we made history with the first ever docking of two TBMs in Singapore, 60m under the Holland Village MRT station. All tunnelling for the remaining 11 TBM drives are scheduled for completion by March 2017. Visit to SP’s Cable Tunnel North Buona Vista shaft on 28 January 2016 by Chan Chun Sing, NTUC Secretary- General, Minister, Prime Minister’s Office, and Member of Parliament for Tanjong Pagar GRC. 29 RELIABILITY POWERHOUSE Our standby crew provides the support that enables major events, such as the 28th SEA Games Singapore 2015, to run smoothly. At the right place, right time The upgrading of our SP Services Wireless Workforce Management System (WWMS) was completed in December 2015. The WWMS is an integral part of our service delivery operations. It ensures that our technicians arrive at the right location at the right time for supply activation or termination, installation inspection or meter readings. With the latest upgrade, our field services teams can use the WWMS app on their iPads to get more information on the job while on-the-go. New features, including camera and video functions, have also improved productivity, allowing site photos to be uploaded directly into the system via tablets. Our engineering feats Three SP projects – underground district cooling system, underground cable tunnels and world-class electricity grid – were voted by the public to be among Singapore’s top 50 engineering feats. This is an endorsement of our engineering capabilities and our commitment to Singapore’s sustainability drive. This competition was organised by the Institution of Engineers Singapore as part of its 50th anniversary celebrations. Leading by example SP’s Senior Management team are on a 24-hour roster and will be activated to go onsite when there are serious electricity supply disruptions, regardless of the cause of the incident. Together with our engineers, they will be ready to tackle issues and address concerns at the site. Green enterprise data centre Our SP Services enterprise data centre received three certifications – BCA-IDA Green Mark, SS564 (Energy & Environment Management System), and ISO50001 (Energy Management). The data centre was designed and built with environmentallyfriendly features, adopting industry best practices and the latest technologies to reduce energy consumption and its carbon footprint. Prominent green features include a cold aisle containment system, highly efficient power equipment, precision cooling and chilled water systems, and the use of natural lighting and LEDs with motion sensors. These features will reduce power consumption at the data centre by 15 per cent every month. PRODUCTIVITY A better way to work We have created a suite of training programmes at our Lean Academy to educate and equip our staff with the necessary skill sets to eliminate wasteful work processes. More 30 than 95 per cent of our staff have completed the DOWNTIME online training programme, which addresses waste that could be caused by Defects, Overproduction, Waiting, Not utilising talent, Transportation, Inventory, Motion and Extra processing. Customised workshops and forums strengthened our managers’ and leaders’ understanding of Lean techniques, which seek to maximise customer value while minimising waste. Armed with Lean insights, our staff shared ideas and best practices on the VOICES staff suggestion portal. More than 3,700 ideas were submitted and 100 improvement initiatives pursued in 2015. They are expected to collectively save the company S$16 million. Delivering Sustainability In September 2015, we embarked on an ambitious pilot project – Project Maximus – to embed Lean tools and practices into our operations over a nineweek induction period. The project kicked off at our Pasir Panjang District Office Inventory Management store. Staff came up with 26 ideas and six improvement projects that would potentially lead to a 5 per cent reduction in terms of man-hours, and S$1.3 million in outright savings for SP. Following the successful pilot, we identified 32 core sections that will undergo the same programme over the next two years. To sustain SP’s transformation into a Lean organisation, we integrated productivity with staff reward programmes, and simplified existing policies to make it easier to recognise staff efforts. Process Automation To improve turnaround time for cable preparation during installation, maintenance and repair work, SP invested in an Automated Coiling Machine. This significantly reduces the amount of time needed to prepare cables, and requires only a fraction of the manpower to perform the task manually. The machine comes with a hydraulic lifting mechanism and a digital measuring system, improving both safety and the accuracy of the coiled lengths to minimise re-coiling. Supporting national events We supported several national and major events in FY15/16. Close to 500 officers from Electricity and Gas Operations were mobilised for standby duty during National Day and the SG50 celebrations, the National Day Rally, the Formula 1 Singapore Airlines Singapore Grand Prix, the 28th SEA Games Singapore 2015, and the 8th ASEAN Para Games Singapore 2015. Our teams were involved in planning, discussions, practices and rehearsals to ensure there were no electricity or gas interruption during these events. Another poignant example was when our officers were also at hand to support the lying-in-state and state funeral of founding Prime Minister Lee Kuan Yew as we mourned alongside the nation on his passing in March 2015. The Automated Coiling Machine supports our productivity process by reducing the manpower required and time taken to re-coil cables. 31 DRIVING INNOVATION • Developed 17 apps, including iTalent and the Condition Monitoring inspection app, to boost productivity and collaboration among staff • Rolled out an e-biz portal to make it more convenient for potential partners to work with us • SP Services’ mobile app for customers picked up the Gold Award at Mob-Ex 2016 and was named “Best Customer Engagement Project” at Asian Utility Week 2016 S$3.4 million Projected productivity savings over two years as a result of the new electronic and digital tools for all staff. Standing from left Than Keng Hwa, Kenny Chiang Kwok Hoo, Leong Fai Choy, Chua Bing Sheng, Lam Yee Ki, Steven Chew Lai Keat Front row from left Ng Kim Yi Technical Officer, Network Management, Electricity Operations Ng Guan Jie Technical Officer, Network Management, Electricity Operations Lee Kok Kin Deputy Director, Group CEO’s Office Standing from left Chua Zhi Xin, Teo Yi Qian, Melvin Ng Cheng Li, Malcolm Samuel, Kee Yan Hong, Pyae Ko Ko, Bryan Lee Zhen Yuan, Daniel Quick Rui Wen Front row from left Darryl Ng Zhi Wei, Chen Jing Wen DRIVING INNOVATION The team from the InfoComm Technology Department Human Resource Systems section behind the iTalent talent management system – (from left) Puli Bhuvaneswari, Chua Hwee Nee, Andrew Soh, Chee Chee Kin and Cheng Wen Sen. nnovation is the driving force for change. Each I wave of progress propels the global economy forward and delivers improvement to the quality of life of our customers. The first industrial revolution was driven by steam power. The introduction of electricity transformed the way people live. Innovation has continued to provide us with significant advances in electronics, computing, digital networks and communications. We are starting to see the potential of sustainable energy. SP is committed to remain at the forefront of these developments and is driving innovation in every part of our operations so that we are able to continuously improve the quality of life for consumers. In the past year, as part of our innovation roadmap, we continued to digitalise SP to put power in the hands of our customers, partners and employees by providing them with the tools that give added convenience, increased productivity and support our drive towards greater sustainability. Beyond actively integrating new technologies for better customer experience and system performance, we are going a step further, already considering the future needs of our customers. To that end, we set up the SP Centre of Excellence to partner companies, research institutes and other innovative parties to co-develop and commercialise next-generation energy network technologies and solutions. The SP Services team receiving the Gold Award in the “Best Mobile App – Community Service” category at the Mob-Ex 2016. They are: (from left) Chin Wai Tieng, Bertina Cheong, Jacqueline Chew, Melvin Wong, Lynette Tan, SP Services Managing Director Chuah Kee Heng, Seng Siew Foong, Liong Chee Wei, Saskia Tan and Chief Information Officer Samuel Tan. 34 One of the key components in enabling innovation to cater to customer’s future needs is the ability to have fast and secure connections. SP is using its expertise in providing safe and reliable power in the area of telecommunications, providing consumers more choice in this age of increasing data flow. Together, SP’s innovation efforts in energy and communications networks will form the backbone that supports Singapore’s Smart Nation Vision. DIGITALISING SP Award-winning mobile apps We have introduced a number of mobile apps for our customers and staff. Customers have benefited from the SP Services mobile app, which enables them to monitor their utilities consumption patterns, and compare these patterns against those of their neighbours and the national average. They are also able to conduct their own home utilities audits, get energy-saving tips and set targets for lower consumption. The app picked up a Gold Award at Mob-Ex 2016 in the “Best Mobile App – Community Service” category. The Mob-Ex Awards recognises mobile marketing excellence across South Asia, Southeast Asia, and Australia and New Zealand. The app was also named the “Best Customer Engagement Project” during Asian Utility Week 2016, which was held in Bangkok. Providing convenience to our partners We rolled out our own e-biz portal, the Supplier Relationship Management system. Our vendors, developers and government agencies can expect greater convenience and better service when they process tenders, approvals, permits and other documents. Putting Power in the Hands of our Staff A key initiative for our 20th anniversary was to empower every staff with electronic tools that improve the way they work and interact with colleagues and partners. All 3,700 SP staff now have an electronic tablet which provides them with information at their fingertips, enabling them to work on the go. Projected productivity savings from this effort is estimated at S$3.4 million over two years. Our union, the Union of Power and Gas Employees (UPAGE), is a strong advocate of this initiative, which will also see staff benefit from a better quality of life at work. The iPad tablet has also allowed staff to access a number of productivity apps. We have launched a Cable and Gas Pipe Patrolling app, a Gas Meter Replacement app and a Condition Monitoring app. The Cable and Gas Pipe Patrolling app makes earthworks site monitoring more efficient by enabling staff doing patrols and site checks to create real-time recordings and instantly upload time-stamped photographs into a central database, facilitating investigation work. The mobile app also provides access to site maps and the required forms. With the Condition Monitoring inspection app, field staff can submit their inspection records immediately. They can also access live data to guide decision-making in the field. The app, implemented from 1 February 2016, is expected to achieve cost savings of approximately S$300,000, or 404 man days, during its projected lifespan of five years. In all, 17 apps have been developed since August 2013 and more are in the pipeline to help drive the efficiency of our operations. Besides boosting productivity and collaboration, better information and communications channels have helped improve employee engagement. The tools have also sped up the adoption of SP’s customised apps such as SParkle, a peer appreciation and recognition software, and iTalent, a talent management app that allows a wide range of functions, such as performance appraisal, to be done anytime, anywhere. Promoting knowledge exchange Having their own tablets also means our staff can easily access our newly-launched Knowledge Management (KM) System, an online social community where SP staff can share knowledge and discuss work-related topics. Our engineers collect and collate content on the job, including standard processes and procedures, case studies and lessons learnt. The KM System allows for this knowledge to be shared, promoting a culture of continuous learning. Knowledge from more experienced SP engineers benefits the newer members of our community. 35 DRIVING INNOVATION Some 74 online communities had been formed as of March 2016, including the Professional Engineers Guild House, which provides peer support for aspiring engineers working towards professional certification; the Safety Community, which promotes awareness around safety issues and shares observations and audits; and the Cyber Security forum, where discussions about IT risks and threats on the Internet take place. The system was recognised as the “Most Innovative Project for Energy Sector” by OpenText, a global leader in Enterprise Information Management solutions, in November 2015. Documents Registry for better accountability In line with our mission to proactively improve and add value through systems and processes, SP launched the SP Group Critical Documents Registry last year with representatives from each SP business unit, ensuring all critical documents within the SP Group are properly accounted for and stored, and can be easily traced in a common repository. This improves efficiency and productivity in tracking and retrieval, and ensures accountability. Leveraging on data analytics The Data Analytics Task Force was set up in October 2014 for various business units to develop Proof of Value (PoV) projects that use Data Analytics Tools. Our Data Analytics Resources Lab, helps take the successful PoVs to the next stage of development. These projects include Network Management, Geospatial Gas Leak Location Analysis, and Customer Contract and Debt Recovery, among others. One success story is the Geospatial Gas Leaks Location Analysis project, with a pilot completed in February 2016. Using Geospatial Data Analytics Tools, the Gas Asset Strategy and Condition Monitoring Section built a prototype that analyses historical data of gas leaks to determine areas that have a higher propensity for recurrence. This helps to optimise inspection resources. The results of this project are being adopted in gas leak inspections. Consolidating asset management systems We completed the first phase of Project NOVA, an enterprisewide asset management system, in January 2016. The system consolidates and automates manual work processes maintained by the different business units. NOVA will enable remote access of information via mobile apps, and increases staff productivity and effectiveness of workflow processes. It also paves the way for the development of a future-proof system that will drive business process automation within the organisation. SEEING POTENTIAL Next-Generation Solutions In April 2015, we launched the SP Centre of Excellence (CoE), a S$30 million collaboration with the Economic Development Board to drive the innovation and commercialisation of nextgeneration energy network technologies. Mr Neo Kim Hai (middle), Head, Knowledge Management, receiving the ‘Most Innovative Project in the Energy Sector’ award at the OpenText Elite Awards 2015. SP CoE will work with industry partners to co-develop, pilot and proof emerging technologies in SP’s networks. This collaboration does not just develop internal capabilities, but also helps SP’s partners bring their products and solutions to market. Our partners also benefit from SP’s operational expertise, and are able to test their products and solutions in actual networks, in real-time and with real consumers, measure the impact of these innovations, and commercialise them. It also brings to market solutions that improve our customers’ quality of life. Current areas being worked on include energy network digitisation, smart energy management, network sensing and big data analytics. Leveraging power experience for fibre networks Besides providing Singapore with reliable power supply, SP is also providing greater choice as a trusted partner of enterprises in 36 the telecommunications industry. Our telecommunications network arm SP Telecommunications (SPTel), whose extensive optical fibre network runs alongside SP’s nation-wide power lines, will offer connectivity and enabling-technologies to telecommunications carriers, retail service providers, data centres and enterprises. SPTel’s customers include carriers such as China Telecom and HKT, as well as enterprises such as MediaCorp. Through its extensive OpticNet dark fibre network, SPTel also allows data centres, landlords and property developers to strengthen their offerings to their end-customers – enabling organisations, from emerging InfoComm companies to e-commerce brands and entrepreneurs, to be futureready. Its SmartConnect service combines the power of Ethernet with the reliability of optical fibre to optimise connectivity for high quality, secure and speedy connections – whether between people and businesses, or between data centres and key interconnection hubs. In addition, SPTel will provide fibre links to the Woodlands Causeway and the Tuas Second Link, adding to diversity with off-shore connections outside of Singapore. DigiHub, Equinix, Global Switch, 1Net and Kingsland. Seeding the sustainable future SP actively promotes renewables and innovation in technology developments. Among our initiatives is a S$1 million, 5-year sponsorship to help Singapore Polytechnic build solar vehicles and participate in three editions of the World Solar Challenge in 2015, 2017 and 2019. Just three weeks before their scheduled departure to compete in the 2015 edition of the 3,000km solar car race across Australia, the Singapore Polytechnic team’s selfbuilt solar car, SunSPEC4, was destroyed in a fire. With additional funding and logistical support from SP, as well as our undertaking to air freight the SunSPEC4 to save time, both the team and their car were at the starting line on time to be flagged off. SP’s staff, who are also alumni of the polytechnic, travelled with the SunSPEC team to provide additional support and advice on logistics and safety. SP also sponsored a satellite phone with call and data features so the team could keep in touch with families and friends even when in remote areas. SP also launched the SunSPEC Polytechnic & University Sponsorship scheme, that offers SP academic sponsorship to the Singapore Polytechnic students who were part of the SunSPEC solar car team last year. The SunSPEC academic sponsorship scheme recognises the determination, tenacity and strong engineering passion of the students, and expands our pool of enthusiastic future engineers. As the role of data centres grows, with business applications becoming more data-intensive and requiring more bandwidth, SPTel is on track to meet the increasing demand for connectivity, speed, diversity and reliability by creating a data centre fibre fabric linking the nation’s key data centres. To date, SPTel’s customers include Keppel Singapore Polytechnic’s SunSPEC team, sponsored by Singapore Power, at the finishing line of the World Solar Challenge 2015 in Adelaide, Australia. 37 STRIVING FOR SERVICE EXCELLENCE • Customers benefit from our “one-call, one-click and onestop service in one business day” promise when they apply for utilities services • SP Services mobile app empowers customers to be more energy-efficient by helping them track consumption, compare it with their neighbours and set goals to save energy • 84,000 smart meters installed as of April 2016, out of a total 280,000 by 2021, in preparation for full liberalisation of the electricity market 1.4 million The number of customers we serve each month, including fielding some 80,000 calls. Our team reads a total of 3.6 million electricity, water and gas meters every other month. We also process some S$6 billion in utility payments annually. Customers will receive their new utilities bill in August 2016. STRIVING FOR SERVICE EXCELLENCE The app won the Gold Award – Community Service at the 2016 Mob-Ex Awards, a premier event that celebrates mobile marketing excellence across South Asia, Southeast Asia, Australia and New Zealand. The app also won the “Best Customer Engagement Project” award during Asian Utility Week 2016, held in Bangkok. CLEANER, CLEARER BILLS Melvin Chan, Customer Care Officer, helping new condominium homeowners open their utility accounts on-site when they collect their keys. F rom individuals and families to companies and industrial customers, ensuring a convenient, efficient and hassle-free service experience has always been a priority for SP. Whether through technology and innovation, or simply by listening to our customers, we continually strengthen our service culture and strive to enhance every encounter at our service touchpoints. This includes simplifying our bills so they are clear, helping customers make energy-efficient choices, putting utilities management at their fingertips, and providing easy access to assistance and self-help channels. UTILITIES AUDITS AT YOUR FINGERTIPS Following a successful pilot run, we rolled out enhanced e-services to all customers, designed to help them adopt more energy-efficient practices. From May 2016, all our customers are able to keep tabs on their energy and water consumption patterns more easily through the SP Services mobile application, website and email bill summary. The app, available from iTunes and the Google Play Store, lets customers compare their current consumption against that of their neighbours, the national average and their own past consumption. They can also conduct their own home utilities audits, get energy-saving tips, and set targets for lower consumption. Customers now receive their utilities bill in a new design, intended to promote more efficient utilities consumption and help customers better understand billing information. Past consumption and comparisons with that of neighbours and the national average are also available at a glance. The new bill offers utilities-saving tips and advice that can help customers become more energy and water efficient. Several different versions of the new design were tested with customers before the final design, which is simpler and clearer, was selected. EASY UTILITIES APPLICATION FOR NEW HOMEOWNERS Setting up a new utilities account with SP Services has become even more convenient. Customers can apply for utilities services by making one call to our hotline, one click to our website, visiting any of our three customer service centres for one-stop services, and having their utilities connected in one business day. New homeowners can now also open their utility accounts on-site at their new condominiums when they collect the keys. This means having immediate access 40 Thomas Goh (standing), Assistant Director, manages call centre operations, which includes handling about 80,000 phone calls monthly. to electricity and water without having to contact SP Services to open an account and then booking a separate appointment for the utilities to be activiated. This initiative has been very well received. ENGAGING COMMERCIAL AND INDUSTRIAL CUSTOMERS As part of ongoing efforts to build a stronger partnership with our key customers, SP PowerGrid conducted six Power Quality Interest Group (PQIG) meetings between October 2015 and February 2016 for voltage-sensitive customers from seven sectors: Semiconductor & Electronics, Pharmaceutical, Petrochemical & Chemical, Banking, Essential Services, Tourism & Hospitality, and Data Centres. The newly-formed Data Centres cluster was added to the PQIG in view of the sector’s rapid growth. The new cluster’s members had their first meeting in December 2015. GEARING UP FOR FULL LIBERALISATION OF ELECTRICITY RETAIL We continue to gear up for full liberalisation of the electricity market in Singapore, scheduled for the second half of 2018. By then, more than 1.4 million consumers, mainly households, will be able to buy electricity from the retailer of their choice or from the wholesale market. The contestability threshold has been progressively lowered since 2014. With the downward revision in July 2015, commercial and industrial consumers with an average monthly electricity consumption of at least 2,000 kWh became eligible for contestability. SP continues to work closely with new electricity retailers, helping them with the registration and activation of customer accounts. We are also making major upgrades to our systems, including equipping them with the technology and automated processes necessary to handle a higher volume of dealings between consumers and electricity retailers. More Advanced Metering Infrastructure (AMI) meters, or smart meters, will be deployed to cope with the larger number of opt-in customers. A total of 280,000 smart meters are expected to be installed by 2021, up from about 84,000 as of April 2016. AMI meters are capable of measuring contestable customers’ electricity consumption at half-hourly intervals, allowing customers to better manage their consumption and lower their electricity bills. Beyond that, more communication equipment such as Access Points and Relays will be installed to expand and strengthen the existing Radio Frequency communication network. This will not only support retail competition but also future Smart Grid developments. 41 AN ENERGISED WORKPLACE • Strengthened our engineering bench through sponsorship for Professional Engineer certification. To date, we have 100 certified engineers • Welcomed 121 fresh graduates to our in-house leadership training programme, Engineering Development for Graduates (EDGE) since 2013 • Awarded more than 100 scholarships since 2012 • Sponsored 419 staff in their part-time education since 2002 100 certified engineers This makes up 18.5 per cent of our total engineering pool who have their Professional Engineer certification, above the national average of 1.7 per cent. We have the most number of certified engineers inhouse in Singapore. * Figures updated as of March 2016. From Left Jason Chan Wei Hao Manager, Human Resource Anna Ng Lay Tin Director, Human Resource Chua Hwee Nee Assistant Director, Infocomm Technology AN ENERGISED WORKPLACE ur people are integral to O our success. We focus on attracting the best talent, developing them with diverse exposure and training, and ensuring that they have enriching and rewarding careers. We provide our staff with career development and training programmes that are tailored to their strengths and help them keep pace with our digital transformation, even as we continue to reach out to young graduates and other talent through scholarships, awards and internships. Investing in our people ensures both a dedicated workforce and the long-term sustainability of our business. Senior Engineer Lian Zijuan (left) mentors younger engineers like Chen Zhiyi (middle) and Muhammad Shahid bin Mohamed Jailani. As our industry continues to evolve and grow, we are committed to building an engaged and experienced workforce that will fuel and sustain the utilities sector in Singapore. CONTINUAL TALENT DEVELOPMENT As part of our sustained efforts to groom future-ready leaders, we partnered with Singapore Management University to run two leadership programmes aimed at equipping emerging leaders with critical skills such as decisionmaking, change leadership and communication skills, to help them navigate the ever-changing business environment. Our core leadership competencies – Strategic Perspective, People Orientation, Result Focus and Change Leadership – and SAIL (Safety, Accountability, Institution First and Learning Continuously) principles are woven into the programmes to reinforce their importance in achieving our vision, mission and strategic thrusts in Commercial, Operations, People and Stakeholders. Our leadership pipeline programme, Engineering Development for Graduates (EDGE), provides fresh graduates with structured training and job rotation to critical operations so they can gain broad-based exposure and diverse technical expertise. We developed the Enterprise-Tune Up programme for the 2013 cohort of EDGE Engineers as they entered the third year of their careers with SP. This rigourous programme is aimed at helping 44 Singapore Power is among 17 companies that signed a Memorandum of Understanding with three polytechnics and the Institute of Technical Education to place students on internships in the power sector. them improve their personal effectiveness and leadership skills, as well as enhancing their core knowledge in Safety, Regulatory Management, Risk Management and emerging trends in the utilities sector. For new technical staff, we launched the Learning Through Technical Accelerated Programme (LEAP), which will provide them with structured training before they embark on their jobs. We awarded 419 sponsorships to staff to pursue further education, including to four staff members for their Master’s degree in the United Kingdom. Of these, 54 per cent have been appointed to positions of higher responsibility, having performed well in their jobs. We have invested more than S$2 million to date in upgrading our staff. We developed a World Class Engineering Bench by complementing core engineering work with continual learning. Mentors and fellow engineers share their experiences with their younger counterparts on SP’s Knowledge Management Portal. We continue to offer our engineers sponsorship for their Professional Engineering certification. To date, we have 100 certified engineers who make up 18.5 per cent of our total engineering pool, above the national average of 1.7 per cent. This makes us the organisation with the most number of certified engineers in-house. Our investment in the energy sector starts early. Most recently, we committed ourselves to granting S$10,000 in awards over five years to Singapore University of Technology and Design (SUTD) students who demonstrate outstanding performance in their Electric Power Systems and Design module. This is in addition to targeted efforts to reach out to students to fuel interest not just in SP but in the energy sector as a whole. A total of 97 sponsorships and book prizes were awarded to students from tertiary institutions. Since 2012, we have also awarded more than 100 scholarships to students with a passion for engineering in the energy sector. ITALENT AND SPARKLE In January 2016, we rolled out iTalent, a user-friendly App that allows our staff to take charge of their career development. Accessible via the office workstation or SP-issued iPads, iTalent helps employees identify 45 AN ENERGISED WORKPLACE The EDGE programme has nurtured Executive Engineer Gary Tan’s leadership skills. He leads a team of 29 technical staff that deals with Gas Operations emergency responses. their career goals and provides them with “development on the go” – online access to the tools and training that can help them achieve their career goals. Staff can also access their performance appraisals, view their profiles and update their performance on the platform. For managers, iTalent’s dashboard and data-on-demand provides a sound overview of their teams’ progress and where their capabilities stand, as well as opportunities for better communication. We believe that iTalent will result in greater work efficiency and productivity as information becomes more available and accessible. SParkle is a new channel for staff to provide timely recognition to any colleague – peer, supervisor or subordinate. The SParkle App enables staff to send a compliment, word of thanks or commendation at any time, quickly and easily. Since its launch in December 2015, more than 16,000 stars have been sent out. We believe timely affirmation goes a long way in strengthening morale and motivating staff to perform their best. SAFETY FOR EVERYONE Safety also continues to feature prominently on SP’s agenda, with the implementation of safety courses not just for management and staff, but extending to our contractors as well. Such courses ensure that SP is primed to further enhance safety management and practices, and reinforce SP’s safety culture. 46 Since December 2015, more than 16,000 SParkle stars have been awarded by staff in recognition of their colleagues. FUELLING SKILLS DEVELOPMENT As a major player in the energy sector, we established the Singapore Institute of Power and Gas (SPIG) in 2014 as a one-stop training and development centre. SPIG also offers courses to power generation companies to build capabilities within Singapore’s energy industry. We believe such initiatives fuel employee engagement as we build a resilient and adaptable organisation together. We also continued to recognise staff who displayed exemplary customer service through awards, including the annual Super Star Awards. In May 2016, we launched the two-day “Sulphur-Hexafluoride SF6: Benefits, Application and Safe Handling” course to boost knowledge and understanding of SF6, a gas used as an insulating medium in electrical equipment, among the technical professionals and technicians handling it. We also continued to train staff working towards switching certification and began offering a cable jointing expertise course. Attendees of the “Sulphur-Hexafluoride SF6: Benefits, Application and Safe Handling” course learn to measure gas quality. SG50 AND SP20 STAFF INCENTIVES During the year, we rolled out initiatives to motivate staff and boost engagement. To celebrate Singapore’s 50th birthday and to commemorate SP’s 20th anniversary, we launched the SG50/SP20 Bonus. Staff qualified for this bonus when they fulfilled three meaningful engagement tasks on their SP-issued iPads or SP’s mobile apps. They had to award SParkle “Stars” to colleagues exhibiting the SAIL principles, vote on the top three Good Deeds performed by SP Heart Workers and post blog entries on the topics of safety and productivity. 47 PROMOTING A CULTURE OF SAFETY • Lowered our Lost Time Injury Frequency Rate* (LTIFR) – a global measure of safety standards – to 0.77 per million man-hours in FY15/16. We are closer to our goal of attaining the world-class standard LTIFR of 0.57 by FY18/19 • Achieved zero controllable traffic accident for FY15/16 since launch of the SP Services Motorcycle Helmet Camera for all field staff in May 2015 • SPPG’s Cable Tunnel team received the Gold Award for Health and Safety 2016 from the Royal Society for Prevention of Accidents, an endorsement of our team’s efforts to raise safety standards in the tunnelling industry 0.77 per million man-hours our Lost Time Injury Frequency Rate* – a 30% improvement from the year before. * Lost Time Injury (LTI) is a work related injury which results in a person being unfit for work on any day after the day of occurrence of the injury. Lost Time Injury Frequency Rate (LTIFR) is the number of lost time injuries per 1,000,000 man-hours worked. Back row, from left Ragunath Balamurugan S/O Paulsamy Principal Engineer, Group Safety and Health Leslie Neo Wei Han Manager, Group Safety and Health with employees of a contractor’s company. PROMOTING A CULTURE OF SAFETY t SP, safety is a team effort A requiring commitment from every player. It is driven by our management with active staff involvement. Staying free of accident and injury is an important part of our culture, for the public, our staff and our contractors. In FY15/16, we continued to enhance our safety culture and improve our safety performance. We focussed on building long-term partnerships with our contractors, ensuring that they share our safety philosophy and maintain stringent safety standards. SP has more than 6,500 workers from over 130 contractor companies involved in critical transmission and distribution network projects across Singapore. We conducted regular safety workshops and campaigns as well as weekly safety inspections and reviews, and involved workers in our efforts to improve on safety. We continue to raise the standards of our contractor safety management practices and strengthen our partnership with contractors to reduce injuries at work. We are pleased to report tangible results from our joint efforts. In FY15/16, our Lost Time Injury Frequency Rate (LTIFR) was 0.77 per million man-hours worked, a 30 per cent improvement over the previous year. Beyond worker health and wellbeing, alignment with our partners on safety also contributed to the success of our projects and helped us better manage risks. The Gas Safety Awareness committee members (from left, in blue SP polo) Gary Tan, Andrew Ang, Ken Kong, Tan Lih Hong and Joanne Ong with Home Affairs and Law Minister K Shanmugam at a community outreach event in Yishun. 50 Mr Hawazi Daipi (middle), then Senior Parliamentary Secretary for the Ministry of Manpower and Education, SP Chairman Tan Sri Mohd Hassan Marican and Group Chief Executive Officer, Mr Wong Kim Yin, launching the Gas Safety Awareness campaign during the inaugural Group Safety Summit. SAFETY AS A WAY OF LIFE We held our inaugural Group Safety Summit in July 2015 with the theme Safety is Our Way of Life. During the event, Group CEO Wong Kim Yin reiterated SP’s priorities on safety and highlighted our journey to becoming a Safety Champion. He shared our five-year roadmap to attaining the worldclass safety target LTIFR of 0.57. He joined Guest of Honour Mr Hawazi Daipi, then Senior Parliamentary Secretary for the Ministry of Manpower and Education, and SP Chairman Tan Sri Mohd Hassan Marican, in launching SP’s Gas Safety Awareness campaign for the public. We also presented awards for sound safety culture and best practices, as well as for a video competition for the best “safety story” at the Summit. The Cable Tunnel team from Special Projects, SP PowerGrid, walked away with both awards, and won for its video entry, “Family Values”, a story about the importance of safety and the safe return of our employees to their families at the end of the workday. GAS SAFETY AWARENESS CAMPAIGN Launched at the Group Safety Summit, the Gas Safety Awareness campaign aims to equip the public with the knowledge they need to respond safely to a gas leak. It specifically addresses the gaps in gas safety knowledge derived from the findings of a survey conducted in February 2015. We produced and publicised messages through posters and pamphlets, as well as a series of three videos on the “dos and don’ts” in the event of a gas leak. As of March 2016, the campaign videos had garnered more than 1.19 million views on YouTube. We also collaborated with partners such as the Ministry of Manpower and Town Councils to educate the public on gas safety issues. Since July 2015, we have participated in 13 such events. IT’S IN YOUR HANDS In September 2015, we launched a Hand Safety Campaign to promote safe practices in hand-related operations, and prevent hand and finger injuries among workers. 51 PROMOTING A CULTURE OF SAFETY The introduction of the Motorcycle Helmet Camera has helped SP Services achieve zero controllable traffic accidents for FY15/16. We conducted workshops for contractors to share hand safety statistics and incidents from the previous year. We also discussed the root causes of such injuries and control measures that could be taken. Other campaign activities included conducting risk assessments, reviewing safe work procedures and participating in SP’s in-house training on hand safety. As of March 2016, some 125 contractors’ supervisors and safety coordinators had undergone the train-the-trainer session, and more than 2,100 workers had been through hand safety briefings. Within six months of the campaign’s launch, we saw a 63 per cent improvement in our LTIFR for hand-related injuries. ACTIVITY BASED SAFETY IMPROVEMENT SYSTEM (ABSIS) In March 2015, the Cable Tunnel team from Special Projects, SP PowerGrid, introduced the Activity Based Safety Improvement System (ABSIS), a systematic approach to ensuring the safety of our workers as they carry out critical tunnel construction operations. Throughout the year, the team captured video footage as workers conducted tunnelling activities, focussing on one specific activity each week. The 52 videos are used to educate workers on safe work procedures, enhancing their safety awareness and vigilance. This form of audio visual communication cuts across the various languages our workers speak and provides them with essential information to stay safe. The initiative has been well received by contractors and project consultants. DRIVING HOME THE SAFETY MESSAGE Our goal of zero safety accident means ensuring that our field staff are aware of the hazards that might exist in any given situation, and are well-equipped to minimise the risk of accidents. We introduced the SP Services Motorcycle Helmet Camera in May 2015 for all field 52 staff to help us evaluate their safety awareness of riding behaviour. Using the footage collected, we were able to identify gaps in riding safety and establish appropriate safety measures while raising safety awareness among our riders. Since its launch, SP Services has achieved zero controllable traffic accident for FY15/16. CUSTOMISED SAFETY EFFORTS The Singapore Institute of Power and Gas conducts safety training courses for SP’s contractors. The courses help them understand the importance of workplace safety and health, and enable them to apply safe practices at the worksite. The courses are customised, specifically for cable tunnel operations, building construction and for SPPG’s road works and installations. They are conducted in English as well as in Tamil, Bengali and Mandarin. In FY15/16, there were 6,500 contractors who underwent safety training at SIPG. BREAKING NEW GROUND FOR SAFETY The Cable Tunnel team from Special Projects, SP PowerGrid, received the Gold Award for Health and Safety 2016 from the Royal Society for Prevention of Accidents (RoSPA). The UK-based company has a more than 100- year history of promoting health and safety around the world. This is an endorsement of the team’s strategic initiatives, the support of management and our collective passion for raising safety standards in the tunneling industry. The video-based ABSIS system educates workers on safe work procedures, enhancing their safety awareness and vigilance. Mr Michael Chin (right), Managing Director (Special Projects) receiving the RoSPA Gold Award for Health and Safety from RoSPA Trustee Harpeet Kondel. 53 POWERING A BETTER WORLD • For SG50, we gave Singapore the Gift of Power – free mobile device charging stations at 200 locations island-wide • For SP’s 20th anniversary, we rallied SP staff to carry out 20 Good Deeds of community service through 6,000 volunteer hours to help the less fortunate. We exceeded the target, with 30 deeds in almost 9,000 hours of service • More than S$10 million has been raised for the SP Heartware Fund over the past 10 years, helping more than 31,000 beneficiaries through 26 programmes annually 9,000 The number of hours clocked by SP Heart Workers participating in 30 community service initiatives in FY15/16. From left, in blue SP polo Thor Wen Lei Senior Engineer, Network Development, Electricity Operations Gavin Ong Hongjie Senior Engineer, Network Management, Electricity Operations Tiong Heng Liong Assistant Director, Strategic Development POWERING A BETTER WORLD CELEBRATING SG50 n 2015, we celebrated I Singapore’s 50th birthday and SP’s 20th anniversary with a series of unprecedented initiatives. To the nation, we presented a Gift of Power, setting up free mobile device charging stations at 200 locations islandwide. Through Love from the Stars, a charity gala dinner and concert featuring international artistes like Jackie Chan, we helped raise close to S$6.4 million for six charities. These initiatives were among the “20 Good Deeds” of community service which we had committed to undertake to mark SP’s 20th anniversary. Our staff volunteers, also known as SP Heart Workers, initially set a target of 6,000 volunteer hours to accomplish 20 Good Deeds. They far exceeded this target, putting in almost 9,000 hours to perform 30 Good Deeds. Our community service initiatives benefitted low-income families, children with special needs, and the needy elderly. To help the public save energy and contribute to a sustainable Singapore, SP also initiated programmes to promote energy efficiency and the use of renewable energy. We celebrated Singapore’s 50th birthday by presenting the nation with a Gift of Power in July 2015 – 200 mobile device charging stations in high traffic locations across the city-state. Our aim is to help Singaporeans stay connected on the go, and our gift reflected our commitment to always be there for Singapore. The charging stations can be found at hospitals, polyclinics, universities, polytechnics, supermarkets and libraries, among other places. Besides giving mobil