Singapore Institute of Power and Gas Emergency Response to Gas Distribution Network Course Code: GNO06 OBJECTIVES Upon completion of this course, participants will be able to: • Learn how to handle emergency response to distribution gas network failure or supply interruption affecting large areas • Know how to contain the major network faults by isolating part of the network system while maintaining supply integrity to other parts of the gas network MAIN CONTENTS • Introducing Singapore gas pressure regime • The origins of gas pressure • Explain the control of gas pressure • List down the duty and responsibility of stand-by officer when there is a distribution network fault. • The quality needed for the emergency response officer • Conduct group discussion by using poor pressure at Yishun Newtown as an example to illustrate how to make use of the GEMS on problem solving • Introducing the Permit-To-Work system when planned valve operation is requested and the Safe Work Procedures prepared together with LVOS • Introduce ‘LVOS’ system • Summary on GEMS & LVOS and ways to enhance the system. • Take notes on Emergency Response to Network Operation & Faults Rectification • Case Study on Nicoll Highway Collapse • Group discussion on Distribution Network Incidents and conduct tabletop exercises for all participant to take part and present on their lesson learnt METHODOLOGY Lecture TARGET AUDIENCE Engineering & technical staff who are required to attend to gas escape incidents COURSE DETAILS Course Duration / Time Assessment 2 days (14 hours) / 8:30am – 5:30pm Certification SIPG Certificate of Completion 1 PDU by PE Board 2 - Course Fee before Funding $420 w/o GST $449.40 with GST Course Fee after Funding 3 Not applicable - Yes CLICK TO REGISTER 1 Participants must attain at least 75% attendance rate and pass the assessment. 2 Applicable to Professional Engineers registered in Professional Engineers Board (PEB) only. 3 Funding grant is available for Singapore Citizens and Permanent Residents only. Note: SIPG reserves the right to amend any details relating to the course without prior notice. Contact Us: training-institute@spgroup.com.sg or +65 6916 9730 Ver 01.20

MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JANUARY TO 31 MARCH 2019 Singapore, 30 December ember 2018 – For the period from 1 January to 31 March 2019, electricity tariffs (before 7% GST) will decrease by an average of 1.2% or 0.28 cent per kWh compared to the previous quarter. This is mainly due to the lower cost of natural gas for electricity generation compared to the previous quarter. For households, the electricity tariff (before 7% GST) will decrease from 24.13 to 23.85 cents per kWh for 1 Jan to 31 March 2019. The average monthly electricity bill for families living in four-room HDB flats will decrease by $1.00 (before 7% GST) (see Appendix 3 for the average monthly electricity bill for different household types). Quarterly Household Electricity Tariff* 25.00 24.00 23.65 24.13 23.85 Cents/kWh 23.00 22.00 21.00 20.00 21.39 20.72 20.30 21.56 22.15 19.00 18.00 17.00 16.00 Apr - Jun 17 Jul - Sep 17 Oct - Dec 17 Jan - Mar 18 Apr - Jun 18 Jul - Sep 18 Oct - Dec 18 Jan - Mar 19 * before 7% GST. SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg ELECTRICITY TARIFFS FROM 1 JANUARY 2019 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh Appendix 1 New Tariff Existing Tariff New Tariff (without 7% (without GST) (with 7% GST) GST) 24.13 23.85 25.52 24.13 23.85 25.52 8.58 8.58 9.18 12.87 12.87 13.77 21.71 21.40 22.90 13.27 13.09 14.01 0.59 0.59 0.63 8.58 8.58 9.18 12.87 12.87 13.77 21.49 21.18 22.66 13.26 13.08 14.00 0.59 0.59 0.63 7.68 7.68 8.22 11.52 11.52 12.33 20.57 20.26 21.68 13.15 12.97 13.88 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network costs (paid to SP PowerAssets): This fee is reviewed annually. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2019 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.05¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.7%) Network Costs (No Change) 5.31¢/kWh (22.3%) Energy Costs (Decrease by 0.28¢/kWh) 18.09¢/kWh (75.8%) Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2019) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 129.76 31.31 30.95 (0.36) (1.1) HDB 2 Room 174.70 42.15 41.67 (0.48) (1.1) HDB 3 Room 261.12 63.01 62.28 (0.73) (1.2) HDB 4 Room 357.73 86.32 85.32 (1.00) (1.2) HDB 5 Room 417.78 100.81 99.64 (1.17) (1.2) HDB Executive 513.02 123.79 122.36 (1.43) (1.2) Apartment 517.83 124.95 123.50 (1.45) (1.2) Terrace 856.95 206.78 204.38 (2.40) (1.2) Semi-Detached 1,154.23 278.52 275.28 (3.24) (1.2) Bungalow 2,438.11 588.32 581.49 (6.83) (1.2) Average 425.46 102.66 101.47 (1.19) (1.2)

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 HDB 1-Room 152 147 145 143 146 144 135 126 126 132 150 152 149 140 151 148 139 142 128 127 121 119 128 136 HDB 2-Room 202 190 190 189 190 188 176 164 167 173 199 199 195 183 198 192 183 186 166 168 161 156 169 181 HDB 3-Room 288 271 272 269 274 269 247 236 241 250 292 285 277 264 283 277 266 266 243 238 231 231 250 265 HDB 4-Room 391 371 371 367 374 370 342 321 330 342 398 396 383 360 385 381 363 365 338 327 320 309 341 363 HDB 5-Room 456 437 434 427 437 436 401 367 381 399 463 466 448 416 447 446 427 429 397 379 374 359 399 425 HDB Executive 561 531 536 528 541 530 478 456 474 489 575 568 544 515 546 548 520 523 481 462 458 445 495 522 Apartment 585 546 514 515 537 541 483 430 435 486 578 573 543 500 513 539 523 519 486 446 419 417 476 516 Terrace 902 868 866 859 890 881 804 740 794 821 957 900 872 838 847 885 851 851 785 747 744 714 775 823 Semi-Detached 1,233 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 Bungalow 2,482 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154

Media Release SP Develops Future Energy Leaders Through First Energy Managers Programme And Industry Scholarships Singapore, 2 November 2018 – Singapore Institute of Power and Gas (SIPG), as the centralised training institute for the power and gas sectors, announced today the successful completion of its first Energy Managers Programme (EMP). The pioneer cohort of 19 energy sector professionals was recognised in a ceremony during Singapore International Energy Week 2018, witnessed by Dr Tan Wu Meng, Senior Parliamentary Secretary, Ministry of Trade and Industry and Ministry of Foreign Affairs. The programme, which is under the SkillsFuture Leadership Development Initiative, is designed to build a pipeline of strong leaders for the energy sector as they address issues and opportunities in today’s transforming and disruptive landscape. Building on its inaugural run, SIPG is opening its programme to participants from ASEAN utilities and other international companies in the energy value chain, curating a broader range of experiences, perspectives and real-world applications. Mr Peter Leong, Principal of SIPG, said, “We customised this programme to help energy industry managers hone their well-rounded leadership skills through blended learning in the classroom and field trips to companies in Singapore and overseas. They have personally benefitted from networking with peers from across the value chain. They have also gleaned insights on driving advancement and innovation amidst the rapid industry disruption, in order to serve all consumers better.” Spanning five months from February this year, the programme’s first participants were emerging leaders from generation companies and SP Group. Through workshops, dialogues with senior leaders from the energy sector and government, as well as a learning trip to China, the participants were exposed to pertinent challenges the industry faces, in Singapore and around the region. They also gained valuable insights from individual coaching sessions and working on action projects. Mr Neo Bing Hui, Senior Operations Engineer, YTL PowerSeraya Ltd, said, “The Energy Managers Programme (EMP) has helped broaden my views of the industry in general, providing a different perspective of how challenges can be viewed in the energy sector. After going through EMP, I have gleaned more insights on my leadership style and how I can effectively improve communication with my team mates. I am excited to start applying what I've learnt from this programme.” The pressing need to inspire the energy sector to groom the next generation of energy leaders is why the Energy Market Authority is supporting the programme. Its Chief Executive, Mr Ngiam Shih Chun, said: “For the energy sector to embrace new opportunities and challenges, there is a need to engage and develop tomorrow's energy leaders. They will need to be agile and adopt a growth mindset to lead their organisations forward. EMA supports SIPG in playing a crucial role in providing a programme to grow our future energy leaders.” Nurturing engineering talent In developing future engineering talent, SP Group also awarded two Energy-Industry Scholarships to students from institutions of higher learning – Ms Choo Wei Ming, 19, from Ngee Ann Polytechnic and Mr Muhammad Syahiran bin Jamal, 20, from Singapore Polytechnic. SP Group’s Chief Human Resource Officer, Mr Ng Seng Huwi, presented the scholarships to Wei Ming and Muhammad Syahiran, at a ceremony during the Youth@SIEW event earlier today. The scholarship serves to nurture talent for the energy sector and support students with a passion for engineering in achieving academic and career aspirations. They will join SP Group when they complete their studies. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

Singapore Institute of Power and Gas Low Voltage Distribution Cables, Joints and Terminations Course Code: ECL06 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Understand the various types of LV cables, cable joints and terminations used in the system • Understand the common causes of failures • Acquire knowledge in constructing a LV joint or termination MAIN CONTENTS • Parts of LV cable • Importance of every layer within LV cables • Use of LV basic cable jointing tools to carry out LV cable preparation works • Different types of LV joints (normal/transition) and terminations • LV cable jointing instructions • Essential points in carrying out LV cable jointing works, e.g. sequence in crimping, rebuilding of insulation layers and overall waterproof protection, etc. • Construction of specific portion of LV joints and termination for XLPE/PILC cables METHODOLOGY Lecture and practical session TARGET AUDIENCE Technical staff who are required to carry out, supervise or inspect LV distribution cable joints and termination work COURSE DETAILS Duration : 21 hours Mode of Delivery : Face-to-Face or Blended (Face-to-face and Synchronous E-Learning) Certification : SIPG Certificate of Completion PDU by PE Board : 21 Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Safety Shoes • Rubber Gloves • Fire Retardant Clothing (FRC) • Face Shield COURSE FEES Full Course Fee : S$1,400 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.2_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.2_0323

Appendix 1 CPMS Quarterly Assessment Q3 FY24/25 CPMS Quarter Assessment Q3 FY24/25 (01 Oct 2024 – 31 Dec 2024) Results Q3 FY2425 CPMS Quarter Assessment 25 25 20 15 10 5 3 9 2 2 1 0 Grade A (≥90) Grade B (80 - 89) Grade C (70 - 79) Grade D (60 - 69) Grade E (50-59) Grade F (0-49) We have completed our third quarter for CPMS assessment based on the contracts that are CPMS applicable rendered to your respective company based on the following four (4) areas: (a) Safety; (b) Quality of Work; (c) Project & Risk Management; and (d) Value Added Services The contractors involved in CPMS with their respective grades are shown as below table. SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarter Assessment Q3 FY24/25 (01 Oct 2024 – 31 Dec 2024) Results The list of the contractors below is arranged in alphabetical order and not in any particular ranking sequence. Contractor Grade HIAP ENGINEERING & CONSTRUCTION PTE LTD MO GUAN CONSTRUCTION ENGINEERING PTE LTD TAIHAN CABLE & SOLUTION CO., LTD. A CHIN KUAN ENGINEERING & CONTRACTORS PTE LTD CHINA INTERNATIONAL WATER & ELECTRIC CORPORATION (S) PTE LTD CHUAN LIM CONSTRUCTION PTE LTD CITI CONSTRUCTION & ENGINEERING PTE. LTD. DOSK CONTRACT SERVICES PTE. LTD. HANAKO CONSTRUCTION PTE. LTD. HAO DA PTE LTD HSC PIPELINE ENGINEERING PTE LTD K.H. LEE ENGINEERING & CONSTRUCTION PTE LTD KEN-PAL (S) PTE. LTD. LIANG & HOW CONTRACTOR PTE. LTD. LIH MING CONSTRUCTION PTE. LTD. LONG ZHOU ENGINEERING PTE. LTD. LS CABLE & SYSTEM LTD SINGAPORE BRANCH MACBUILD CONSTRUCTION PTE. LTD. MR. BERG PTE. LTD. PACIFIC CENTRAL TEKNIK PTE LTD RMA FIVENTURES ASIA-PACIFIC PTE. LTD. SAM LAIN EQUIPMENT SERVICES PTE LTD SING TEC DEVELOPMENT PTE. LTD. SL LINK ENGINEERING PTE. LTD. TEACLY (S) PTE. LTD. UNIGLORY CONSTRUCTION PTE LTD VISTEK PTE. LTD. YUAN JI ENTERPRISES PTE LTD B SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 Contractor ASPHALT SPECIALIST SERVICES PTE. LTD. AVENUE ENGINEERING PTE. LTD. HYUNDAI ENGINEERING & CONSTRUCTION CO. LTD INTEGRATE ENGINEERS PTE. LTD. J&CO ENGINEERING PTE. LTD. LEY CHOON CONSTRUCTIONS AND ENGINEERING PTE LTD POWERCOM ENGINEERING WORKS PTE. LTD. SER CHUAN CONSTRUCTION PTE LTD SIGMA CABLE COMPANY (PRIVATE) LIMITED Grade C HI POWER PTE. LTD. ILJIN ELECTRIC CO., LTD SINGAPORE BRANCH D JIN CHOON CIVIL ENGINEERING PTE. LTD. UK ENGINEERING & CONSTRUCTION PTE. LTD. E SING & SAN CONSTRUCTION PTE LTD F SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarterly Assessment Q2 FY24/25 CPMS Quarter Assessment Q2 FY24/25 (01 Jul 2024 – 30 Sep 2024) Results Q2 FY2425 CPMS Quarter Assessment 20 20 15 13 10 5 3 4 0 0 0 Grade A (≥90) Grade B (80 - 89) Grade C (70 - 79) Grade D (60 - 69) Grade E (50-59) Grade F (0-49) We have completed our second quarter for CPMS assessment based on the contracts that are CPMS applicable rendered to your respective company based on the following four (4) areas: (a) Safety; (b) Quality of Work; (c) Project & Risk Management; and (d) Value Added Services The contractors involved in CPMS with their respective grades are shown as below table. SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarter Assessment Q2 FY24/25 (01 Jul 2024 – 30 Sep 2024) Results The list of the contractors below is arranged in alphabetical order and not in any particular ranking sequence. Contractor Grade HIAP ENGINEERING & CONSTRUCTION PTE LTD LIH MING CONSTRUCTION PTE. LTD. LONG ZHOU ENGINEERING PTE LTD A ASPHALT SPECIALIST SERVICES PTE. LTD. CHINA INTERNATIONAL WATER & ELECTRIC CORPORATION (S) PTE LTD CHUAN LIM CONSTRUCTION PTE LTD CITI CONSTRUCTION & ENGINEERING PTE. LTD. DOSK CONTRACT SERVICES PTE. LTD. HANAKO CONSTRUCTION PTE. LTD. HAO DA PTE LTD K.H. LEE ENGINEERING & CONSTRUCTION PTE LTD LEY CHOON CONSTRUCTIONS AND ENGINEERING PTE LTD LIANG & HOW CONTRACTOR PTE. LTD. MACBUILD CONSTRUCTION PTE. LTD. MO GUAN CONSTRUCTION ENGINEERING PTE LTD MR. BERG PTE. LTD. PACIFIC CENTRAL TEKNIK PTE LTD RMA FIVENTURES ASIA-PACIFIC PTE. LTD. SAM LAIN EQUIPMENT SERVICES PTE LTD SING TEC DEVELOPMENT PTE. LTD. SL LINK ENGINEERING PTE. LTD. TAIHAN CABLE & SOLUTION CO., LTD. VISTEK PTE. LTD. B SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 Contractor Grade AVENUE ENGINEERING PTE LTD CHIN KUAN ENGINEERING & CONTRACTORS PTE LTD HSC PIPELINE ENGINEERING PTE LTD HYUNDAI ENGINEERING & CONSTRUCTION CO. LTD JIN CHOON CIVIL ENGINEERING PTE. LTD. LS CABLE & SYSTEM LTD SINGAPORE BRANCH POWERCOM ENGINEERING WORKS PTE. LTD. SER CHUAN CONSTRUCTION PTE LTD SIGMA CABLE COMPANY (PRIVATE) LIMITED SING & SAN CONSTRUCTION PTE LTD TEACLY (S) PTE. LTD. UNIGLORY CONSTRUCTION PTE LTD YUAN JI ENTERPRISES PTE LTD C HI POWER PTE. LTD. ILJIN ELECTRIC CO., LTD SINGAPORE BRANCH J&CO ENGINEERING PTE. LTD. UK ENGINEERING & CONSTRUCTION PTE. LTD. D SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarterly Assessment Q1 FY24/25 CPMS Quarter Assessment Q1 FY24/25 (01 Apr 2024 – 30 Jun 2024) Results Q1 FY2425 CPMS Quarter Assessment 20 15 19 12 10 5 2 3 2 3 0 Grade A (≥90) Grade B (80 - 89) Grade C (70 - 79) Grade D (60 - 69) Grade E (50-59) Grade F (0-49) We have completed our first quarter for CPMS assessment based on the contracts that are CPMS applicable rendered to your respective company based on the following four (4) areas: (a) Safety; (b) Quality of Work; (c) Project & Risk Management; and (d) Value Added Services The contractors involved in CPMS with their respective grades are shown as below table. SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarter Assessment Q1 FY24/25 (01 Apr 2024 – 30 Jun 2024) Results The list of the contractors below is arranged in alphabetical order and not in any particular ranking sequence. Contractor Grade CHINA INTERNATIONAL WATER & ELECTRIC CORPORATION (S) PTE LTD HIAP ENGINEERING & CONSTRUCTION PTE LTD A CHIN KUAN ENGINEERING & CONTRACTORS PTE LTD CHUAN LIM CONSTRUCTION PTE LTD HSC PIPELINE ENGINEERING PTE LTD K.H. LEE ENGINEERING & CONSTRUCTION PTE LTD LEY CHOON CONSTRUCTIONS AND ENGINEERING PTE LTD LIH MING CONSTRUCTION PTE. LTD. LONG ZHOU ENGINEERING PTE. LTD. LS CABLE & SYSTEM LTD SINGAPORE BRANCH MACBUILD CONSTRUCTION PTE. LTD. PACIFIC CENTRAL TEKNIK PTE LTD RMA FIVENTURES ASIA-PACIFIC PTE. LTD. SAM LAIN EQUIPMENT SERVICES PTE LTD SING TEC DEVELOPMENT PTE. LTD. TAIHAN CABLE & SOLUTION CO., LTD. TEACLY (S) PTE. LTD. UK ENGINEERING & CONSTRUCTION PTE. LTD. UNIGLORY CONSTRUCTION PTE LTD VISTEK PTE. LTD. YEW ANN CONSTRUCTION PTE LTD B SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 Contractor AVENUE ENGINEERING PTE LTD CITI CONSTRUCTION & ENGINEERING PTE. LTD. DOSK CONTRACT SERVICES PTE. LTD. HANAKO CONSTRUCTION PTE. LTD. INTEGRATE ENGINEERS PTE. LTD. JIN CHOON CIVIL ENGINEERING PTE. LTD. LIANG & HOW CONTRACTOR PTE. LTD. MO GUAN CONSTRUCTION ENGINEERING PTE LTD MR. BERG PTE. LTD. POWERCOM ENGINEERING WORKS PTE. LTD. SER CHUAN CONSTRUCTION PTE LTD SIGMA CABLE COMPANY (PRIVATE) LIMITED Grade C ILJIN ELECTRIC CO., LTD SINGAPORE BRANCH J&CO ENGINEERING PTE. LTD. SING & SAN CONSTRUCTION PTE LTD D ASPHALT SPECIALIST SERVICES PTE. LTD. SL LINK ENGINEERING PTE. LTD. E HI POWER PTE. LTD. HYUNDAI ENGINEERING & CONSTRUCTION CO. LTD YUAN JI ENTERPRISES PTE LTD F SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg

How to Apply For Electricity Connection This handbook is published by SP Group May 2025 Procedures and requirements highlighted in this handbook are correct at the time of printing. Any changes that may arise will be reflected in the next edition. ISBN: 981-04-6932 Important Contact Numbers Tel No General Enquiry Application for Connection to Transmission System 6916 7200 Consumer Connection Agreement Contracts Section 6916 7231 Testing and Turn-on Appointment Supply Application Section 6916 7200 Installation Section 6916 7744 / 6916 7430 Opening of Utilities Accounts Enquiry 1800-222 2333 Endorsement of Substation Drawings East zone 6916 8557 West zone 6916 8679 Installation of Meters Elect Meters 6916 8555 i Table of Contents 1. General Information ................................................................................................................................................... 1 1.1 Introduction .............................................................................................................................. 1 1.2 Connection Voltages and Supply Frequency .......................................................................... 1 1.3 Submission of Application........................................................................................................ 2 1.4 Provision of a Substation ......................................................................................................... 3 1.5 Domestic Premises and Load Requirement not exceeding 45kVA ......................................... 3 1.6 Meter ........................................................................................................................................ 3 1.7 Tariffs for Non-Contestable Customers ................................................................................... 4 1.8 Payments for Electricity Charges by Contestable Customers ................................................. 4 1.9 Opening Account and Payment of Security Deposit for Use of System (UOS) Charges ........ 4 1.10 Termination of Account ............................................................................................................ 5 1.11 Disconnection of Service Cables upon Termination of Account ............................................. 5 1.12 General .................................................................................................................................... 5 2. Application For Load Connection .......................................................................................................................... 7 2.1 Load Connection ...................................................................................................................... 7 2.2 Consultation ............................................................................................................................. 7 2.3 Application ............................................................................................................................... 7 2.4 Processing of Application ........................................................................................................ 8 2.5 Commencement of Work ......................................................................................................... 8 2.6 Type of Premises ..................................................................................................................... 8 2.7 Premises in Private Housing, Industrial Estates, Commercial Developments Requiring Provision of Low Tension (LT) Distribution Network ............................................................... 9 2.8 Provision of Substation .......................................................................................................... 10 2.9 Service Connection Cables ................................................................................................... 10 2.10 Opening of Account for Upgrading/ Downgrading of Electricity Supply (Assuming No Change in Contestability Status) ........................................................................................... 11 2.11 Consultation for Transmission Connection ............................................................................ 11 2.12 Application for Transmission Connection .............................................................................. 11 2.13 Lead-Time for Application of Transmission Connection ........................................................ 12 2.14 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection ............................................................................................................................. 13 2.15 Technical Requirements of Solar Photovoltaic (PV) Connection .......................................... 13 3. Transmission Charges .............................................................................................................................................. 14 3.1 Connection Agreement .......................................................................................................... 14 3.2 Use of System (UOS) Charges ............................................................................................. 14 4. Energisation and Turn-on Procedure .................................................................................................................. 16 4.1 General .................................................................................................................................. 16 4.2 Premises Electrical Installations that are previously Inspected and Energised .................... 16 4.3 Premises with Direct Connection from SPPA’S Transmission System ................................. 17 4.4 Non-Domestic Premises ........................................................................................................ 18 4.5 Booking an Appointment........................................................................................................ 19 4.6 Making an Appointment for Energisation of Service Connection Direct from SPPA’s Transmission System - Load Requirement not Exceeding 45kVA ........................................ 20 4.7 Load Requirement Exceeding 45kVA Up to 22kV Supply Voltage ....................................... 20 4.8 Submission of Application for New EHT and HT Consumers who wish to be Contestable at Time of Turn-On .................................................................................................................... 20 4.9 Premises with Indirect Connection - Load Requirement not Exceeding 45kVA (i.e. Premises in a Multi-Metered Development) .......................................................................................... 21 4.10 Load Requirement Exceeding 45kVA (Multi-Metered Building Scheme) .............................. 21 4.11 Modification to an Existing Electrical Installation ................................................................... 22 ii 4.12 Submission of Completion Certificate for Modification of Small Electrical Installation (Exempted from Licensing) .................................................................................................... 22 4.13 Licence to Use or Operate an Electrical Installation .............................................................. 22 4.14 Certificates and Statements for First Energisation of Service Connection ............................ 22 4.15 Statement of Turn-On of Electricity ....................................................................................... 23 4.16 Amalgamation of New and Existing Connections .................................................................. 23 4.17 Lead-Times for Application for Service Connection .............................................................. 23 4.18 Normal Lead Time for Energisation of Service Connection Up to 22kV ............................... 24 4.19 Fast Track Connection Scheme ............................................................................................ 25 4.20 Notes to be Read in Conjunction with Application Procedure ............................................... 26 4.21 Opening an Account .............................................................................................................. 26 4.22 Handover of Completed Substation ....................................................................................... 27 4.23 Installation of Current Transformer Operated Meters ............................................................ 28 4.24 Procedure for Application for Licence to Use or Operate an Electrical Installation ............... 28 4.25 Conditions for the Issue of the Licence ................................................................................. 28 4.26 Procedure for De-Energisation / Disconnection of Service Cables ....................................... 28 5. Customer's Installation Requirements ................................................................................................................ 29 5.1 Requirements for HT and LT Connection for 22kV and below .............................................. 29 5.2 Requirements for 22kV and 6.6kV Customer Connection ..................................................... 31 5.3 Requirements for LT Supply Connection ............................................................................... 32 5.4 Requirements for EHT Connection for 66kV and 230kV ....................................................... 32 5.5 Requirements for 66kV and 230kV Customer Connection.................................................... 33 5.6 Information on SPPA Network Earthing System for 230kV, 66kV and 22kV ........................ 34 6. Metering Requirements ......................................................................................................................................... 35 6.1 General .................................................................................................................................. 35 6.2 Location of Meter ................................................................................................................... 37 6.3 Grouping of Meters ................................................................................................................ 38 6.4 Meter Service Board Specifications (Single-Phase and 3-Phase Services, not Exceeding 100A per Phase) .................................................................................................................... 40 6.5 Wiring, Layout of Meters, MCBs, etc. in Centralised Meter Rooms, Meter Compartments / Riser Ducts / Cupboards........................................................................................................ 41 6.6 Submission of Layout Plans .................................................................................................. 41 6.7 Meters for 3-Phase Low Tension Connection (Exceeding 100A per Phase) ........................ 41 6.8 Meter Installation Requirements ............................................................................................ 42 6.9 Low Tension Current Transformer Enclosure ....................................................................... 42 6.10 High Tension/ Extra-High Tension Metering.......................................................................... 43 6.11 Specifications for High Tension Metering Current Transformers .......................................... 44 6.12 Specifications for High Tension Metering Voltage Transformers .......................................... 44 6.13 Testing of Metering CTs and VTs’ ......................................................................................... 45 6.14 Miscellaneous Metering Requirements ................................................................................. 45 6.15 Contestable Customers ......................................................................................................... 47 6.16 Maintenance Procedure......................................................................................................... 47 7. Appendices ............................................................................................................................................................... 49 1 Letter of Consent for Submission of Application for Electricity Supply .............................................. 50 3 Letter of Consent from the Landlord / Management Corporation (Form CS/3) ............................. 51 4 Letter of Consent from Housing & Development Board (Form CS/3H) ............................................. 52 5 Request to Handover Substation ...................................................................................................................... 53 9 Types and Layout of Substation ........................................................................................................................ 54 10 Submission of Substation Site and Layout Plans .......................................................................................... 55 11 22kV/LV Substation (9 Drawings) ...................................................................................................................... 56 12 Heavy Aluminum Louvered Doors for Electric Substation (5 Drawings) ............................................ 65 13 Gate Details (1 Drawing) ........................................................................................................................................ 70 14 Checklist for Substation Building Plan Submission ...................................................................................... 71 15 Substation Layout Requirements to be Incorporated in the Architectural Plans ............................ 72 15.1 Wooden Mandrel ................................................................................................................................................... 76 15.2 Aluminium Louvre (Double Banked) for Switch Room… .......................................................................... 77 16 General Requirements for Transmission Substation (66kV Only) ......................................................... 79 iii 17.1 Engineering Requirements for Customer’s 22kV and 6.6kV Main Incoming Switchgear ............. 81 17.2 Engineering Requirements for Customer’s LV Main Incoming Switchgear ...................................... 82 17.3 Engineering Requirements (Type 1) - Customer 66kV Feeder Connection ...................................... 83 17.4 Engineering Requirements (Type 2) - Customer 66kV Feeder – Transformer Connection With 66kV Isolator / Circuit Breaker) ......................................................................................................................... 84 17.5 Engineering Requirements (Type 3) - Customer 230kV Feeder Connection ................................... 85 17.6 Engineering Requirements (Type 4) - Customer 230kV Feeder – Transformer Connection .....86 19 Statement for De-Energisation/ Re-Energisation (SDRE)........................................................................... 87 20 Certificate of Readiness for the Energisation of Service Connection (COR) ................................... 88 21 Request from Contestable Customer for Installation of Electricity kWH Meter (Form CS/6) .............................................................................................................................................................. 90 22 Request for Installation of Electricity kWH Meter for Load Exceeding 45kVA (Form CS/7) ................................................................................................................................................................ 91 23 Application for Appointment for Energisation of Service Connection ............................................... 92 24 Technical Requirements for Service Cable and Meter Compartment for Landed Houses ........ 93 24.1 Standard Meter Compartments at Gate Pillar ............................................................................................. 94 25 Standard Meter Board ........................................................................................................................................... 95 26 Standard Size for Single-Phase Meter Board ................................................................................................96 27 Standard Size for Three-Phase Meter Board ................................................................................................. 97 28 CT Meter Panel for Low Voltage Supply ........................................................................................................98 29 Methods for Sealing Metering Panels .............................................................................................................99 30 Enclosure for Low Voltage Metering Current Transformers ................................................................. 100 31 HV Metering Kiosk Requirements for 1 or 2 Feeders ................................................................................ 101 32 HV Metering Kiosk Requirements for 3 or 4 Feeders .............................................................................. 102 33 HV Metering Panel Requirements for 1 or 2 Feeders ............................................................................... 104 34 Metering VTs Voltage Ratio, Sequence & Phase Angle Tests Report ............................................... 105 35 Basis for the Service Connection Charge .................................................................................................... 106 35.1 Use-Of-System Charges ..................................................................................................................................... 107 36 Standard Service Connection Cables .............................................................................................................. 111 37 Certificate of Compliance (COC) ..................................................................................................................... 112 38 Statement of Turn-On of Electricity (SOTO) ................................................................................................. 113 39 Requirements for Embedded Generation Facility / Intermittent Generation Sources (IGS) ..... 114 39.1 Terms and Conditions for Capped Capacity Scheme (CCS)................................................................. 116 39.2 Terms and Conditions for Extended Capped Capacity Scheme (ECCS) .......................................... 118 40 Application for Electricity Installation Test up to 45kVA (Form CS/12) .............................................. 120 41 Application for Contestability Status & Market Support Services ........................................................ 121 43 Completion Certificate for Modification of Electrical Installation ....................................................... 128 44 Certificate of Fitness of Residential Unit (Form E) ...................................................................................... 129 45 Change in Design Licensed Electrical Worker ............................................................................................ 130 46 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection ............................................................................................................................................................... 131 iv 1. General Information 1 1.1 Introduction General Information 1.1.1 SP Services Ltd (SPSL), SP PowerAssets Ltd (SPPA) and SP PowerGrid Ltd (SPPG) are subsidiaries of Singapore Power Ltd. SPSL provides support services for the electricity market. It receives requests for electricity service connection; offers terms and conditions of service connection; arranges for service connection energisation/turnon; and collects transmission charges, security deposits and charges for other services on behalf of SPPA. SPSL also bills customers for consumption. SPPA is the Transmission Licensee and owner of the transmission and distribution network. SPPG, the managing agent for and on behalf of SPPA, develops, operates and maintains the transmission and distribution facilities. 1.1.2 The supply of electricity and electrical installation practices are governed by the Electricity Act and its subsidiary legislation. 1.1.3 “Customer” and “consumer” shall have the same meaning in this handbook. 1.2 Connection Voltages and Supply Frequency 1.2.1 In Singapore, customers’ installations are connected at the following voltages: (a) Transmission voltage of 66kV and 230kV (b) Distribution voltage of 230V, 400V, 6.6kV and 22kV (may vary within ± 6%) 1.2.2 The supply voltages are classified in the following categories: (a) Low Tension (LT) refers to 230V, single-phase and 400V, 3-phase (b) High Tension (HT) refers to 22kV and 6.6kV (c) Extra-High Tension (EHT) refers to 66kV (d) Ultra-High Tension (UHT) refers to 230kV 1 1.2.3 The following connection schemes are provided, according to customers’ load requirements. It shall apply to new and existing customers, including customers who are revising their Contracted Capacity. The power factor shall be based on 0.85. (a) Low Voltage, 50 Hz: • 230V, single-phase, up to a maximum of 23kVA, 100A • 400V, 3-phase, 4-wire system, up to a maximum of 5000kVA per substation (b) 22kV, 50 Hz, 3-phase, 3-wire system for a Contracted Capacity: • between 1,700kW and 12,750kW for 2 HT 22kV services • between 12,751kW and 25,500kW for 4 HT 22kV services (c) 66kV, 50 Hz, 3-phase, 3-wire system for a Contracted Capacity: • between 25,501kW and 84,999kW for service connection from the nearest feasible 66kV substation • between 85,000kW and 169,999kW for service connection from the nearest feasible 66kV source station (d) 230kV, 50Hz, 3-phase, 3-wire system for connection with minimum Contracted Capacity of 85,000kW 1.2.4 Where the customer requires a connection voltage and/or frequencies that differ from those specified above, the customer is required to provide, install and maintain the necessary transformation equipment. 1.3 Submission of Application 1.3.1 SPSL serves as a one-stop customer service centre. It receives all application forms on behalf of SPPA, and responds to all applications made by the Licensed Electrical Worker (LEW), who acts as the customer’s agent for connection to the transmission system. SPSL may, in its sole and absolute discretion, deal with the customer directly. 1.3.2 Customers applying for their installations to be connected to SPPA’s transmission system must submit their applications through their LEWs. Every application must be accompanied by all supporting documentation requested by SPSL, including a letter of consent as shown in Appendix 1. The applications must be submitted via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. A user manual can also be downloaded from the website. 1.3.3 For data centre developments, customers will need to include IMDA acknowledgement email as part of application submission. Please refer to Singapore Power (SP) eBusiness Portal for more information. 1.3.4 For developments in the conception or planning stage for a new connection or an upgrade / increase in Contracted Capacity to an existing connection, the customer is advised to seek consultation regarding SPPA’s requirements. This includes considerations such as the provision of a substation, modifications to an existing 2 substation/connection, and lead time required for service connection, which is subject to network availability and includes any network reinforcement that may be necessary to support the intended load connection. The Consultation Form must be submitted by the customer’s LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. A user manual can also be downloaded from the website. 1.4 Provision of a Substation 1.4.1 Direct service connection from SPPA's LT network to the customer’s installation is available for a small load requirement not exceeding 280kVA (400A). However, the provision of a direct service connection is dependent on the available network capacity in the vicinity. If there is insufficient capacity, the customer is required to provide a substation for the connection. 1.4.2 For a larger load requirement exceeding 280kVA (400A), the customer has to provide a substation for SPPA to install necessary equipment to cater for the load. 1.5 Domestic Premises and Load Requirement not exceeding 45kVA 1.5.1 For premises where the electricity meter has already been installed by SPPA and no extension or rewiring work is required, customer may submit for an opening of utilities account to SPSL directly. Turn on of electricity service connection will happen on customer’s requested turn on date, subject to availability of appointment slots. 1.5.2 For premises where there is no electricity meter or where extension or rewiring work is required, the customer has to engage a LEW and submit an application for load connection. 1.6 Meter 1.6.1 All meters required for measuring a customer’s electricity consumption and demand (where applicable) are provided and maintained by SPPA. The customer has to provide meter boards, compartments, kiosks, etc. as SPPA requires them for the installation of its metering equipment. 1.6.2 Master- And Sub-Metering (a) A “Master-meter” is a meter measuring the consumption for all units and common areas in a building or cluster of buildings, which are used or occupied by multiple consumers. For master-metering scheme, the common services load must be at least 10% of the total load for the premise. (b) A “Sub-meter” is a meter measuring the consumption for a unit in a building or cluster of buildings used or occupied by multiple consumers, whose electricity is taken through a Master-meter. (c) A master and sub-metering scheme is applicable for multi-tenanted premises. Under this scheme, the electricity supply is metered at the intake point and each tenant’s supply is also separately metered and billed under the appropriate tariff. The owner/ developer/ landlord shall be billed for the difference in the consumption between the consumption metered at the intake point and the 3 summated consumption of the tenants. Where the owner/ developer/ landlord takes supply at high tension and is responsible for stepping down the supply to 230V/ 400V for distribution to tenants, a rebate of 2.5 % on the summated consumption of the tenants will be granted. (d) The owner/developer/MCST/landlord is to ensure that the owners (for selfoccupied units) or tenants (as the case might be) of individual units apply for the requisite utility account immediately upon taking possession of such units. The owner/developer/MCST/landlord is to maintain strict access controls over the switchboard, which contains the switches for the electricity supply from the main supply received from the network operator to the individual units at the supplied premises. The owner/developer/MCST/landlord shall be responsible for any charges arising as a result of unauthorised consumption of electricity by individual units or otherwise in the supplied premises. 1.6.3 Multi-Metered Premises The following are categories of multi-metered premises: (a) Residential premises which have landlord and tenant supply connections (b) Commercial complexes which have landlord and tenant supply connections (c) Multi-storey factories or industrial complexes which have landlord and tenant supply connections (d) All multi-metered premises fall under the Master and Sub-metering scheme with the exception of HDB residential premises. 1.7 Tariffs for Non-Contestable Customers 1.7.1 Tariffs are currently charged for low tension, high tension and extra-high tension electricity consumption. 1.7.2 Tariffs are subject to change and are published by SPSL quarterly. Online information on the latest electricity tariffs is available at www.spgroup.com.sg. 1.8 Payments for Electricity Charges by Contestable Customers 1.8.1 Contestable customer pays to SPSL or authorised retailers, charges for electricity consumption as ascertained by meters, and transmission charges and other fixed charges as determined by SPSL. Payment for electricity charges must be made on or before the due date specified in the bill. 1.9 Opening Account and Payment of Security Deposit for Use of System (UOS) Charges 1.9.1 The customer must open an account and place a security deposit for UOS charges with SPSL upon application for energisation of service connection. 4 1.10 Termination of Account 1.10.1 Non-contestable customers must give 4 business days' notice and contestable customers must give 7 business days’ notice to terminate an account. Termination can be submitted to SPSL via the digital channels available, unless the contestable customer is under an electricity retailer which in this case termination should be submitted to the electricity retailer. The customer must also request for removal of service cable (if necessary) upon notice to terminate the account. Upon receipt of a completed form, electricity supply will be terminated on the 8th business day for contestable customers. For High-Tension (HT) consumers, LEW is required to be present and to ensure the premise is ready for cut-off on the appointment date. 1.11 Disconnection of Service Cables upon Termination of Account 1.11.1 Disconnection work involves the de-energisation of service cables. It may also involve the removal of service cables and/or equipment if they are no longer required. 1.11.2 Where the removal of service cables and/or equipment is involved, the following are indicative lead times for the work: (a) After the de-energisation of LT service cable, the lead-time is about 5 business days for the removal of LT service cables where road-opening work is not involved. (b) Where road opening work is involved, a lead-time of 2 months is required. (c) After the de-energisation of 6.6KV and 22KV service cables, the lead-time is about 3 months. (d) For disconnection of 66kV and 230kV service cables, the lead-time for the deenergisation of service cables/ equipment is about 10 business days, subject to the approval of the Power System Operator (PSO). The subsequent removal of service cables and equipment will depend on the operational requirement and approval of the PSO. 1.11.3 Customers should take note the disconnection of service cables and termination of account are separate process. The respective lead time required must be catered for by the customer to the respective SP entities. 1.12 General 1.12.1 The customer agrees to comply with the terms of this document and to procure that its officers, agents and representatives shall so comply. 1.12.2 None of SPSL, SPPA, SPPG, Singapore Power Limited or any of Singapore Power Limited's affiliates (a "SP Entity") will be liable (including without limitation, for negligence or any other category of liability whatsoever) for any action taken by any of them under or in connection with the matters arising under or out of this document. No customer or any of a customer's officers, employees, agents or other representatives may take any proceedings against any officer, employee or agent of any SP Entity in respect of any act or omission of any kind by that officer, employee or agent in relation to any matter arising under or out of this document. 5 1.12.3 Each of SPSL, SPPA and SPPG retains the right, at its sole and absolute discretion, to amend, vary and/or supplement any terms of this document from time to time and its interpretation of any terms of this document shall be final and binding. 1.12.4 No failure on the part of each of SPSL, SPPA and SPPG to exercise, and no delay on its part in exercising, any right or remedy under this document will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. The rights and remedies provided to SPSL, SPPA and SPPG in this document are cumulative and not exclusive of any other rights or remedies (whether provided by law or otherwise). 1.12.5 Nothing in this document shall in any way affect the obligations of a customer and its officers, employees, agents or other representatives to comply with applicable provision of the Electricity Act and all regulations and codes promulgated thereunder. 6 2. Application For Load Connection 2 Application for Load Connection 2.1 Load Connection 2.1.1 Each premise, as identified by the house or block number issued by IRAS, is limited to a single customer intake connection point. For modification of connection (such as upgrading of the load requirement) to existing premises, the customer is required to amalgamate all existing service connection into one intake. 2.2 Consultation 2.2.1 For developments in the initial planning stage, the customer is advised to seek consultation with SPPG to ascertain SPPA‘s requirements for a new or modified connection to the transmission system. This includes considerations such as the provision of a substation, modifications to an existing substation/connection, and lead time required for service connection, which is subject to network availability and includes any network reinforcement that may be necessary to support the intended load connection. The LEW is required to submit the online Consultation Form via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a site/location plan to SPPG. 2.2.2 After receipt of the submission for consultation, SPPG will send a reply stating the approved load and other technical requirements, such as the provision of substation requirements necessary for the load connection to the transmission system. 2.3 Application 2.3.1 The online Application Form 1 together with a letter of consent (Appendix 1) and a copy of the site/ location plan must be submitted via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg by the LEW for new or modified connections of new or existing premises to the transmission system. 1 The 5-year load projection provided by the Customer in the CS1 application form is for planning purpose. Securing of network capacity is achieved by confirmation of Contracted Capacity in Customer Connection Agreement or approval of Revision of Contracted Capacity by the Transmission Licensee. 7 2.3.2 For data centre developments, customers will need to include IMDA acknowledgement email as part of application submission. Please refer to Singapore Power (SP) eBusiness Portal for more information. 2.4 Processing of Application 2.4.1 Generally, SPSL responds to applications within 10 business days. 2.4.2 The responses are made according to the following customer categories: (a) Contestable Customer • A Consumer Connection Agreement, containing the service connection charge payable, the offer letter and the standard terms and conditions with respect to the distribution service connection. • If a substation is required, a letter stipulating the requirements will be forwarded to the customer. It will be followed by an Agreement subsequently after the substation plans are endorsed. (b) Non-Contestable Customer • A Quotation, containing service connection charge payable and the conditions of service with respect to the distribution service connection. • If a substation is required, a letter stipulating the requirements will be forwarded to the customer. A Supply Agreement including the service connection charge payable and the terms & conditions with respect to the distribution service connection, is offered after the substation plans are endorsed. 2.5 Commencement of Work 2.5.1 SPPG commences work only when the Agreement has been signed and received by SPSL, together with payment of service connection charges. 2.6 Type of Premises 2.6.1 Multi-Metered Premises (a) Multi-metered premises are premises where the landlord/ MCST (i.e. a mastermetered consumer or directly connected consumer) receives bulk intake service connection from SPPA, and transforms/ reticulates the supply to all the tenants (i.e. sub-metered consumers) within the premises. Any application for new or modified connection (includes upgrading) for the bulk intake to the multi-metered premises must be made by the landlord through its LEW. (b) A master-metered consumer means a consumer that is responsible for the common usage of a master-metered installation, which is connected to the transmission system. 8 (c) A master-metered installation means an installation in which supply is received by a master-metered consumer and sub-metered consumers (d) A master-metered installation shall have an independent address and its own dedicated access. (e) A sub-metered consumer means a consumer, other than a master-metered consumer, that receives supply in a master-metered installation via the electrical system owned by a master-metered consumer. 2.6.2 The landlord/ MCST or HDB, in the case of HDB premises, must ensure that the total applied load requirement for service connections to the multi-metered premises meet the total existing and future load requirements for all tenants. All tenants applying for any upgrading of load must do so through their master-metered consumer. In this regard, the master-metered consumer must approve the load of all tenants within the premises. 2.6.3 If the landlord’s existing approved load is insufficient to cater for the tenants’ load requirement, the landlord, as a master-metered consumer, must submit an application to SPSL for modification (upgrading) of service connection to the existing premises. In this case, the existing service cables are amalgamated with the new intake. Hence, there will not be separate direct connections to the tenants of such premises. 2.7 Premises in Private Housing, Industrial Estates, Commercial Developments Requiring Provision of Low Tension (LT) Distribution Network 2.7.1 For connection to premises where several parcels of land are to be sold or leased individually, one or more substations must be provided by the developer. Where the individual parcels of land are to be sold prior to development of these substations, details of the substation requirements and approved load must be included in the sales agreement by the future land parcel’s owner or lessee. 2.7.2 The developer must provide the development’s total load requirement and include the breakdown of the individual premises’ load requirement (as specified in the sales agreement) and the communal load requirement, if applicable. 2.7.3 In the case of landed housing estate development, the LEW must liaise with relevant Authorities, applicant’s appointed Architects/Civil & Structural Qualified Person and owner of the house for the siting of proposed overground distribution boxes on turfed areas. SPPA will provide and install the LT distribution network and service connection cables for the development. 2.7.4 Premises Involving Temporary Connection with Provision of Substation: (a) Special terms and conditions apply in such cases for temporary connection to construction worksites and other temporary premises. The term granted for temporary connection is usually 24 months. (b) Where there is a need for the provision of a temporary substation, the customer must provide the site and construct the structure of the substation according to the requirements of SPPA. 9 (c) There will be a need to install the necessary cables and equipment to facilitate the temporary connection to the distribution network. The customer pays outright costs for the cables and a monthly hiring charge for the use of the equipment during the term for temporary connection. 2.7.5 Developers are advised to connect residential developments to the LT distribution network. Opting for a HT supply intake setup will subject the landlord/MCST to the following: (a) Monthly Contracted Capacity charges (b) Operating costs associated with HT equipment setup 2.8 Provision of Substation 2.8.1 When an application for load connection necessitates the provision of a substation (Appendices 9 and 10), a site must be provided and a substation constructed by the customer at its own cost. 2.8.2 The customer can either choose his substation to be a dedicated or non-dedicated one (Appendix 35). If the customer opts for a dedicated substation, he has to inform SPPG when he applies for connection. Otherwise, it shall be assumed that the substation would be non-dedicated. 2.8.3 The substation is to be sited at an inconspicuous location, away from the main entrance of the development and major public roads. It is recommended to harmonise, blend and integrate the substation with the overall design of its development. The siting of the substation must ensure continuous and unobstructed vehicular access to the substation and the associated lead-in pipes at all times, to facilitate equipment delivery, operational activities, maintenance and cabling works by SPPG. 2.8.4 SPPG’s officers and vehicles will have full and unrestricted access to the substation at all times (Appendix 15). 2.9 Service Connection Cables 2.9.1 Generally, SPPA supply, install and maintain customer service cable. However, if the customer’s switchroom is not abutting to SPPA’s switchroom or at different level to the substation building, or service cable to be installed in cable tray/ ladder, or the cable termination to the customer switchboard is not via bottom entry, the customer shall supply, install and maintain the service cable. In the event that customer supplies the service cable, the customer’s LEW shall ensure that the service cable complied with SPPA cable specification, and submit cable sample and specification to Distribution Engineering Section for approval prior to procurement. The general type of cables for service connection is shown in Appendix 36. 2.9.2 For service cable that is supplied, installed and maintained by SPPA, customer shall provide UPVC lead-in pipes from intake point to 300mm beyond boundary line or the roadside drain abutting public road at a depth not exceeding 2.0m from the finished road level. All installed pipes to pass through Mandrel Tests prior to inspection by SPPG. (see Appendix 15.1) 10 2.9.3 Draw pit(s) shall be provided strategically including each turn of the service cable to facilitate the installation of the service cable. 2.9.4 The distance between surface of trench and service cable termination point shall be at least 900mm. 2.10 Opening of Account for Upgrading/ Downgrading of Electricity Supply (Assuming No Change in Contestability Status) 2.10.1 The consumer is not required to open a new account if the electricity supply remains at low voltage (LV) 2.10.2 The consumer is required to open a new account if the electricity supply is upgraded from LV to high voltage (HV), and the existing LV supply is cut off before the new HV supply is turned on. 2.10.3 The consumer is required to open a new account if the electricity supply is changed from LV to HV, HV to LV or HV to HV at different voltage level (e.g. 6.6kV to 22kV), when the new and existing supply intakes are to run concurrently during transition period. 2.11 Consultation for Transmission Connection 2.11.1 A customer may choose to seek preliminary comments from SPPG via the connection consultation process before submitting a formal application. This practice is encouraged as incorporating SPPA’s requirements in a developer’s preliminary proposal would expedite the application process at a later stage. 2.11.2 To initiate the connection consultation process, the customer has to submit the online Consultation Form through an LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. 2.12 Application for Transmission Connection 2.12.1 The following are steps in the application for service connection: (a) The customer submits the online Application Form 2 through an LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1) and IMDA acknowledgement email (for data centre applications only). (b) A connection proposal, duly endorsed by the PSO, is given to the customer. It outlines the connection scheme, connection voltage, connection equipment and facilities required of the customer and the estimated connection charges. 2 The 5-year load projection provided by the Customer in the CS1 application form is for planning purpose. Securing of network capacity is achieved by confirmation of Contracted Capacity in Customer Connection Agreement or approval of Revision of Contracted Capacity by the Transmission Licensee. 11 SPPG endeavours to respond to the customer within 60 business days and 100 business days for 66kV connections and 230kV connections respectively. 2.12.2 Where the application requires the provision of an EHT substation, the customer must adhere to the general requirements (Appendix 16). 2.12.3 Once customer acknowledges acceptance of SPPG’s connection proposal, SPPG proceeds to execute the Consumer Connection Agreement through SPSL. The Agreement contains an Offer Letter, the standard terms and conditions associated with the connection and an estimation of the connection charges. 2.13 Lead-Time for Application of Transmission Connection 2.13.1 The timely provision of electricity supply to a development involves the joint efforts of SPSL, SPPG, and the customer and their agents, such as the LEW. While SPSL and SPPG will make every effort to engineer and implement the connection scheme, it is at the same time essential for the new customers and their agents to co-operate via timely submission of applications and plans, timely acceptance of the terms and conditions of connection and compliance with the necessary SPPA or Transmission Code requirements. It is the responsibility of the customers to manage and direct their agents to ensure that their agents comply with the necessary SPPA or Transmission Code requirements. 2.13.2 As a guide for the customer and their agents, the typical lead-times for the events leading to the energisation of 66kV service connections, for a service cable length of approximately 2km, are listed in the box below. The actual lead time for energisation may vary for each connection, depending on the actual service cable length and the progress of intermediate events leading to completion of service connection works. Customers will be informed accordingly either at the point of application or at any time a review is required. For 230kV service connections, the customer will be informed of the lead-time only at the point of application. 2.13.3 Estimated Lead Time for Energisation of 66kV Service Connection Events New 66kV connection from SPPA’s nearest existing substation From day of execution of consumer connection agreement to energisation of service connection 26 Months 1 Notes: 1 Lead time is based on a service cable length of approximately 2km and is subject to change based on length of service connection cables. Note that this lead time excludes the Major Infrastructure consultation and approval process. In respect of Paragraph 1.2.3 where a new or existing customer needs to be connected to a source substation, the customer needs to consult SPPG at least 3-5 years in advance to cater for advanced planning and longer service connection cables where required. 12 2.14 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection 2.14.1 The details of technical requirements at the electricity supply network Point of Common Coupling (PCC) for Distributed Generation (DG) and New Extra / Ultra High Tension (EHT/UHT) connection are highlighted in Appendix 46. 2.14.2 The Consumer shall ensure that multiple sources of transmission, and/or distribution, systems are not connected in parallel at any time, and that any switching between circuits is undertaken on “black changeover” or “break before make” basis. 2.14.3 Some of the requirements are covered in the Transmission Code issued by Energy Market Authority (EMA). The appointed LEW shall ensure the connection is compliant with the Transmission Code, and shall consult SP Group with regards to the application process and technical requirements if further clarifications are required. 2.15 Technical Requirements of Solar Photovoltaic (PV) Connection 2.15.1 The details of technical requirements at the electricity supply network Point of Common Coupling (PCC) for Solar Photovoltaic (PV) connection are highlighted in Appendix 39 & Appendix 46. For more information on PV requirements, please refer to the SP Group website at www.spgroup.com.sg. 2.15.2 Some of the requirements are covered in the Transimission Code issued by Energy Market Authority (EMA). The appointed LEW shall ensure the connection is compliant with the Transmission Code, and shall consult SP Group with regards to the application process and technical requirements if further clarifications are required. 13 3. Transmission Charges 3 Transmission Charges 3.1 Connection Agreement 3.1.1 All consumers are required to enter into a Connection Agreement with SPPA and pay Use of System (UOS) charges. All consumers having a direct connection to the transmission system must also pay a service connection charge. 3.1.2 The Connection Agreement for consumers taking HT supply at 6.6 kV or 22 kV, EHT supply at 66 kV or UHT supply at 230 kV and above will, inter alia, state the Contracted Capacity, which is deemed to be the requirement for a period of five years. Consumers cannot reduce their Contracted Capacity until the expiry of the 5-year binding period. Furthermore, a consumer who terminates the Connection Agreement during the 5-year binding period will be required to pay SPPA through SPSL/Retailer, the Contracted Capacity Charge for the unexpired portion of the 5-year binding period. 3.1.3 UOS charges are payments for the use of transmission services. The UOS charges are paid for electricity transmission services at each metered intake supply point in accordance with the voltage at which a consumer receives the electricity supply. The UOS charges are subject to annual review and the revised UOS charges will be published by SPPA. 3.1.4 In the case of HT and EHT supply to multi-metered premises, the landlord has to enter into a Connection Agreement for the network capacity required for his own load only, i.e. supply for common services, etc. 3.2 Use of System (UOS) Charges 3.2.1 The UOS charges shall be paid for electricity transmission services at each metered intake supply point in accordance with the voltage at which a consumer receives the electricity supply. The UOS charges are applicable for the following categories of supplies (Appendix 35.1): (a) Low Tension (LT) Supplies at 230V and 400V • Supply to Low Tension-Small Consumer • Supply to Low Tension-Large Consumer 14 (b) High Tension (HT) Supplies at 22kV and 6.6kV • Supply to High Tension-Small Consumer, whose Contracted Capacity is less than 1,700 kW per month at each metered intake supply point. • Supply to High Tension-Large Consumer, whose Contracted Capacity is at least 1,700 kW per month at each metered intake supply point. (c) Extra-High Tension (EHT) Supplies at 66kV to Extra-High Tension Consumer (d) Ultra-High Tension (UHT) Supplies at 230kV to Ultra-High Tension Consumer (e) Temporary Supplies • Temporary Supplies apply only to LT and HT supplies for temporary civil engineering and building construction sites. 15 4. Energisation and Turn-on Procedure 4 Energisation and Turn-On Procedures 4.1 General 4.1.1 The term ‘energise’, in the case of a customer’s installation that is directly connected to the transmission system, refers to the closing of a circuit breaker or other isolating device that is owned and controlled by SPPA. “Energisation”, “de-energisation” and “re-energisation” and all grammatical variations of the term shall be interpreted accordingly. 4.1.2 Arrangements need to be made with SPSL for energisation of the service connection and turn-on of a customer’s electrical installation. This is taken care of by the LEW. 4.2 Premises Electrical Installations that are previously Inspected and Energised 4.2.1 Non-Domestic Premises with Load Requirement not exceeding 45kVA, and Domestic Premises where Electrical Installations are provided and Pre-Inspected or Previously Inspected and Energised (a) This category includes all new HDB apartments and dwelling units in some private residential developments where electrical installations are provided and inspected in advance. It also includes non-domestic premises with supply capacity not exceeding 45kVA and domestic premises where the existing electrical installations and service connections are intact and only the supply is required to be re-energised. (b) The customer has to open an account with SPSL for electricity service connection (Appendix 6). (c) The customer is given an appointment for turn-on of service connection. For electrical safety reasons, the customer or his representative must be present at the premises for the turn-on of electricity service connection. 4.2.2 Non-Domestic Premises with Load Requirement exceeding 45kVA where Electrical Installations are previously inspected and energised (a) This category includes non-domestic premises (supply capacity exceeding 45kVA) where the existing electrical installations, meters and service connections are intact and only the supply is required to be re-energised. (b) The customer has to open an account with SPSL for electricity service connection (Appendix 6). 16 (c) The customer has to apply for a licence from Energy Market Authority (EMA) to use or operate the electrical installation through an appropriate class of licensed electrical worker. (d) Upon submission of the licence, the customer is given an appointment for turnon of service connection. The licensed electrical worker must be present at the premises to issue a copy of the licence to SPSL during the turn-on of electricity service connection. 4.2.3 Non-Domestic Premises with Load Requirement exceeding 45kVA where Electrical Installations are previously inspected and is still energised (a) This category includes non-domestic premises (supply capacity exceeding 45kVA) where the existing electrical installations, meters and service connections are intact and a new customer is taking over the electrical installation. (b) The new customer has to open an account with SPSL for electricity service connection. (c) The new customer has to apply for a licence from Energy Market Authority (EMA) to use or operate the electrical installation through an appropriate class of licensed electrical worker. (d) Upon submission of the licence, the new customer is given an appointment date for meter reading for account transfer. The licensed electrical worker or a customer/representative must be present at the premises to issue a copy of the licence to SPSL. (e) If an AMI meter is installed at the premise, a copy of the licence must be submitted together with the account opening form before an appointment date can be given to effect the account transfer. 4.3 Premises with Direct Connection from SPPA’S Transmission System 4.3.1 Domestic Premises (all load requirements) (a) The customer opens an account with SPSL, if an account has not already been opened. (b) Upon completion of the electrical installation and receipt of notification from SPPG on energisation/ readiness of the service connection, the LEW books an appointment with SPSL for inspection and turn-on of the customer’s installation. (c) For load below 45kVA, this is done by submitting online Form CS/5 Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1) and the Certificate of Compliance, COC, (Appendix 37) to Supply Application of SPSL. Application for Electrical Installation Inspection test up to 45kVA (Appendix 40) is also required. For retest application, the required documents for submission to be sent via email to install@spgroup.com.sg are Certificate of Compliance, COC, (Appendix 37), receipt for payment of retest fee and Application for Electrical Installation Inspection test up to 45kVA (Appendix 40). 17 (d) For load above 45kVA, this is done by submitting the Inland Revenue Authority of Singapore, IRAS, letter stating the official addresses, COC, Form E – Certificate of Fitness of Residential Unit (Appendix 44) and the as-build Single Line Drawing, SLD, to Elect Installation Section of SPSL. 4.3.2 The electrical installation is connected to SPPA’s transmission system on the scheduled turn-on date if the electrical installation is safe to receive electricity supply. 4.3.3 The LEW must be present during inspection of the electrical installation by SPSL. For electrical safety reasons, the customer or his representative must also be present at the premises for the turn-on of electricity service connection. A ‘PASS’ Inspection Report will be issued by SPSL on-site upon successful turn-on of the customer’s installation. 4.4 Non-Domestic Premises 4.4.1 Load Requirement Not Exceeding 45kVA (a) The customer opens an account with SPSL, if this has not already been done. (b) Upon completion of the electrical installation and receipt of notification from SPPG on energisation of the service connection, the LEW books an appointment with SPSL for inspection and turn-on of the electrical installation. (c) This is done by submitting online Form CS/5– Online Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1) and the COC form (Appendix 37) to Supply Application of SPSL. Application for Electrical Installation Inspection up to 45kVA (Appendix 40) is also required. 4.4.2 The electrical installation is connected to SPPA’s transmission system on the scheduled turn-on date if the electrical installation is safe to receive electricity supply. The LEW must be present during inspection of the electrical installation by SPSL. For electrical safety reasons, the customer or his representative must also be present at the premises for the turn-on of electricity service connection. A ‘PASS’ Inspection Report for the customer’s installation is issued by SPSL upon successful turn-on. 4.4.3 Load Requirement Exceeding 45kVA (a) The customer submits an application for an account, to SPSL if this has not already been done, and applies for a licence from Energy Market Authority (EMA) to use or operate an electrical installation. (b) Upon completion of the electrical installation and receipt of notification or advance notification from SPPG on the readiness of service connection, the LEW must inspect and test the electrical installation before booking an appointment with SPSL’s Elect Installation Section for the installation of meter and energisation of service connection by SPPG. This is done by submitting a letter confirming the readiness of the service connection and the COC form. Alternatively, the LEW can submit the Application for Appointment for Energisation of the Service Connection (Appendix 23) by email to largeinstall@spgroup.com.sg. 18 (c) The LEW requesting for energisation of supply line has to arrange for the LEW responsible for the operation of the electrical installation and the customer (or his representative) to be present during the energisation. (d) The electrical installation is connected to SPPA’s transmission system on the scheduled energisation date if the electrical installation is safe to receive electricity supply. The LEW must issue a Certificate of Readiness (COR) form (Appendix 20) to SPPG at site, prior to energisation of the service connection. (e) Upon successful energisation of service connection to the customer’s installation from SPPA’s direct connection, all parties are to acknowledge on the Statement of Turn-On of Electricity. 4.5 Booking an Appointment 4.5.1 Before booking an energisation and turn-on appointment, the LEW must ensure the following: (a) Metering requirements, where applicable, have been submitted and formal clearance has been given by SPPG’s Electrical Meters Section. All necessary meters have been installed. (b) The customer’s main incoming switchgear, protection system and earthing system have been successfully tested by an LEW. The HT metering panel has been provided, and testing of the metering current transformers/voltage transformers have been carried out and meters installed by Electrical Meters Section. (c) The service cables to the installation are ready to be energised. (d) A utilities account has been opened, an Agreement has been signed, and a security deposit for UOS charges has been paid by the customer. (e) A licence to use or operate the electrical installation, where applicable, has been obtained from EMA. (f) For service connection at a system voltage level of 66kV and above, the final clearance for the EHT switching procedure must be obtained from the PSO prior to the confirmation of the first energisation date. Notes: • The EHT switching procedure must be jointly prepared and endorsed by the LEW, who is authorised to perform EHT switching (at customer’s installation), and SPPG’s Project Engineer. • For 66kV and above, the LEW must submit the COC form to SPPG’s Project Engineer. 19 4.6 Making an Appointment for Energisation of Service Connection Direct from SPPA’s Transmission System - Load Requirement not Exceeding 45kVA To make an appointment to turn-on electricity supply, the LEW shall submit online Form CS/5 – Online Application for Inspection of Electrical Installation on behalf of the customer, together with a letter of consent (Appendix 1) and the COC form (Appendix 37), to request for an inspection and turn-on to the premises. The LEW is required to submit application via online portal at Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. 4.7 Load Requirement Exceeding 45kVA Up to 22kV Supply Voltage 4.7.1 An appointment for energisation of electricity service connection of load requirements greater than 45kVA and up to 22kV supply voltage can be made as follows: (a) LEW can submit the Application for Appointment for Energisation of the Service Connection (Appendix 23) together with COC Form (Appendix 37) and relevant supporting documents by email at largeinstall@spgroup.com.sg to Elect Installation Section. The original copy of the COC Form must be submitted to SPPG on the scheduled energisation date. (b) A lead-time of 14 business days is required for the LEW to request for the energisation of SPPA’s service connection and turn-on of the customer’s installation. (c) Energisation of service connection involves several parties. An officer at SPSL’s Elect Installation Section co-ordinates with SPPG for the energisation of the service connection for supply taken directly from SPPA’s transmission system. 4.8 Submission of Application for New EHT and HT Consumers who wish to be Contestable at Time of Turn-On 4.8.1 The LEW shall proceed to liaise directly with Electrical Meters Section of SPPG to have the AMI meter installed. 4.8.2 Upon completion of the installation of the AMI meter, the consumer shall submit a copy of the duly completed APPLICATION FOR CONTESTABILITY STATUS & MARKET SUPPORT SERVICES ("MSS") ACCOUNT (Appendix 41) to MSSL Ops at contestableappln@spgroup.com.sg at least 12 business days prior to your arrangement for the turn-on appointment. 4.8.3 If the customer chooses to purchase electricity from a Retailer with effect from the turn-on date, the Retailer must submit the contestability application detailed in Section 4.8.2 minus the security deposit on behalf of the customer to MSSL Ops. Thereafter the Retailer must submit the electronic business transaction for a transfer request to SPSL at least 1 business day before the turn-on date. 4.8.4 Otherwise, SPSL will arrange to buy electricity for the customer from the wholesale electricity market and the customer will be charged for the electricity consumption at prevailing wholesale spot prices. In this case, a security deposit to SPSL is required. 20 4.8.5 The LEW shall proceed to apply to EMA for EI Licence. 4.8.6 The LEW shall submit a copy of COC, EI Licence, IRAS’s Letter stating official address and book an appointment for energisation of service connection via email at largeinstall@spgroup.com.sg to Elect Installation Section of SPSL for HT Supply or at respective Regional Projects Section (East/West) of SPPG for EHT Supply. 4.9 Premises with Indirect Connection - Load Requirement not Exceeding 45kVA (i.e. Premises in a Multi-Metered Development) 4.9.1 The customer opens an account with SPSL if this has not already been done. 4.9.2 The customer submits online Form CS/5 – Online Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg through the LEW together with a Letter of Consent from the Landlord/Management Corporation or HDB (Appendices 3 and 4). The LEW can also book an appointment for inspection of the electrical installation at the time of submission of the application and, in the meantime, proceed to carry out the wiring/extension work. 4.9.3 The LEW is responsible for arranging the energisation of the service connection with the relevant party responsible where connection is taken via the landlord’s switchboard - such as in HDB, JTC or other private multi-metered buildings. 4.9.4 Service connection will be turned-on on the scheduled inspection date if the electrical installation is safe to receive electricity supply. The LEW must be present during the inspection. A ‘PASS’ Inspection Report for the customer‘s installation will be issued by SPSL upon successful turn-on. The LEW must issue a Statement of Turn-On of Electricity and this must be acknowledged by the relevant parties. 4.10 Load Requirement Exceeding 45kVA (Multi-Metered Building Scheme) 4.10.1 When the premise is ready for installation of meters, the customer shall proceed to open a utilities account with payment of security deposit to SPSL. 4.10.2 The LEW shall proceed to apply to EMA for EI Licence before the electricity supply is turned on. 4.10.3 The LEW shall submit Form CS/3 (Appendix 3) or Form CS/3H (Appendix 4), Form CS/7 - Request for Installation of Electricity kWh Meter (for Load Exceeding 45kVA) (Appendix 22) and a copy of COC and EI Licence to SP Services declaring the account activation date (which is the proposed turn-on date). 4.10.4 The LEW shall proceed to liaise with Electrical Meters Section of SPPG to install meters. 4.10.5 For HT Supply, the consumer is required to sign an agreement with SPPG before SP Services can process the application for installation of TOD meter. 4.10.6 The LEW shall be responsible for arranging the energisation of the service connection with the relevant party where the connection is taken via landlord’s switchboard such as HDB, JTC or private multi-tenanted buildings. 21 4.10.7 Landlord’s LEW shall issue the Statement of Turn-On of Electricity (SOTO) upon successful turn-on. 4.11 Modification to an Existing Electrical Installation 4.11.1 Modification work (e.g. extension, rewiring, shifting of meter) carried out to an existing electrical installation where a licence to use or operate is not required, must be inspected by SPSL before the new/modified portion of the wiring can be used. 4.11.2 The LEW must submit an application for inspection online Form CS/5 via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg together with a letter of consent (Appendix 1) for the modified electrical installation. 4.12 Submission of Completion Certificate for Modification of Small Electrical Installation (Exempted from Licensing) 4.12.1 The LEW shall submit to SPSL the duly completed online Form CS/5, together with Form CS/3 (Appendix 3) or Form CS/3H (Appendix 4) and the Completion Certificate for Modification of Electrical Installation (Appendix 43) on behalf of the customer. (Note: First-time inspection is free-of-charge and Form CS/3 or Form CS/3H is not required for HDB residential premises) 4.12.2 SPSL conducts spot-checks for those system-selected applications. 4.12.3 For those applications not selected, acknowledgement letters will be sent to both the customer and the LEW. 4.12.4 If the inspection is “Failed”, the LEW will have to come to SPSL with a copy of the “Failed” letter to arrange for a re-inspection. A re-inspection fee is payable. 4.12.5 If the inspection is “Passed”, acknowledgement letter will be sent to both the customer and the LEW. 4.13 Licence to Use or Operate an Electrical Installation 4.13.1 For service connection to non-domestic premises, residential buildings and condominiums with an approved load greater than 45kVA, and temporary connection for building construction and engineering work, irrespective of connection load, the customer must obtain a licence from EMA to use or operate the electrical installation. 4.13.2 It must be noted that SPPG cannot energise the service connection until such a licence is issued to the customer. 4.14 Certificates and Statements for First Energisation of Service Connection 4.14.1 Certificate of Compliance (COC) The LEW must ensure that the electrical installation complies with the requirements of the Electricity Regulations, Singapore Standards 638, relevant technical requirements and all other applicable standards. This compliance must be made in the COC form 22 (Appendix 37). The copy of COC form shall be submitted to SPPG through SPSL when requesting for an energisation appointment and the original COC must be handed over to SPPG on the actual date of supply energisation. 4.14.2 Certificate of Readiness (COR) The LEW has to certify the readiness of the installation. This certification must be made in the COR form (Appendix 20). The LEW must hand over the COR form to SPPG’s Project Officer on the actual date of first energisation. 4.15 Statement of Turn-On of Electricity 4.15.1 Immediately after the successful first energisation of the service connection, SPPG will issue a Statement of Turn-On of Electricity (Appendix 38). All parties are to acknowledge by signing the form. The completed form will be given to all parties and a copy forwarded to SPSL. 4.16 Amalgamation of New and Existing Connections 4.16.1 The customer/LEW shall ensure there is only one customer’s intake connection point for the premise after the energisation of the new/upgraded connection. The customer/LEW shall inform the assigned SPPG Project Officer immediately to remove the existing connection upon energisation of the new/upgraded connection. The customer/LEW is not allowed to remove the existing connection at their own initiative. 4.17 Lead-Times for Application for Service Connection 4.17.1 The timely provision of electricity supply to a development involves the joint efforts of SPSL, SPPG, and the customer and his agents, such as the LEW. While SPSL and SPPG will make every effort to engineer and implement the connection scheme, it is at the same time essential for the new customers and their agents to play their part such as the early submission of applications and plans, the acceptance of terms and conditions of connection including making the necessary payments and the compliance of the necessary SPPA or Transmission Code requirements. It is the responsibility of the customers to manage and direct their agents to ensure that their agents comply with the necessary SPPA or Transmission Code requirements. 4.17.2 As a guide for the customer and his agents, the normal lead-times for the various events are listed on the following page. Depending on the progress and completion time of precedent events, the actual completion dates of events leading to the energisation of the service connection may need to be reviewed and adjusted. 23 4.18 Normal Lead Time for Energisation of Service Connection Up to 22kV Submission of application to SPSL Installation with existing Service Connection Not Exceeding 45kVA or Domestic Premises Pre-inspected Installation or Reconnection Inspection Required Non-domestic Installation with Existing Service Connection Exceeding 45kVA New Connection from SPPA's Low Tension Mains New Connection from New Substation NA 14 days * 4 weeks 3 months 6 months Submission of substation plans to SPPG NA 5½ months Acceptance of Agreement § 4 days 14 days 14 days 7 weeks ** 11 weeks * Handover of substation and lead-in pipes to SPPG + Opening of account with SPSL Arrangements to inspect customer's installation (not exceeding 45kVA) by SPSL Application to EMA for licence to use or operate an electrical installation Request for energisation of service connection NA 10 weeks * 4 days 14 days 14 days 14 days 11 weeks NA 10 days NA NA 3 days 3 days 3 days NA 14 days 14 days 14 days * These are critical events. Failure to adhere to the schedule may result in delay in the turn-on of supply. § Implementation of connection work shall only be effected upon the payment of service connection charge and execution of the Connection Agreement by the customer. ** Energisation of service connection will normally take place within 4 to 6 weeks from the date customer's premises is ready to receive the service cable. This lead-time may vary from case to case, depending on the customer’s schedule, road opening approval from relevant authorities, amount of network reinforcement required and length of cable to be installed to effect the connection. + Energisation of service connection will normally take place within 10 weeks of handing over of substation and lead-in pipes. This lead-time generally applies to applied load of up to 2MVA and may vary from case to case, depending on the customer’s schedule, road opening approval from relevant authorities, amount of network reinforcement required and length of cable to be installed to effect the connection. 24 4.19 Fast Track Connection Scheme 4.19.1 To promote investment and entrepreneurship, industrial development applying Low Tension supply may be considered for fast track connection scheme. Eligible applicant should meet the following criteria: (a) Load application of 76 to 140 kVA; and (b) Point of supply connection not exceeding 150m away from existing network source. Application to EMA for licence to use or operate an electrical installation can be done concurrently with the submission of application to SPSL. Applications under such fast track connection scheme will receive their supply in 19 days from date of submission of application to SPSL (5 days for application process and 14 days for project implementation after site is taken over by SPPG). 4.19.2 As a guide for the customer and his agents, the normal lead-times for the various events are listed below. Depending on the progress and completion time of precedent events, the actual completion dates of events leading to the energisation of the service connection may need to be reviewed and adjusted. No. Procedures Time to complete 1 The customer has to engage and appoint a LEW to submit an application to SPSL to connect to the grid system, along with 2 copies of the site plan. The LEW could submit the Certificate of Compliance to SPSL in this procedure. 5 days A quotation for the connection will be offered for the customer to follow up if the submitted site plan by the LEW is in order. LEW will arrange to make payment and open an account. 2 SPPG will carry out the project implementation after the payment is made and customer site is readied to receive connection. An arrangement will be made with the LEW within the 14 days on the supply turn-on. 14 days 25 4.20 Notes to be Read in Conjunction with Application Procedure 4.20.1 Licensed Electrical Worker There are three classes of LEW, namely Licensed Electrician, Licensed Electrical Technician and Licensed Electrical Engineer. Licensed electrical workers of various classes are licensed to design, install, repair, maintain, operate, inspect and test an electrical or supply installation in accordance with the condition stated below: Electrical Workers Approved Load of Installation Voltage Electrician Not exceeding 45kVA Not exceeding 1,000V Electrical Technician Electrical Engineer Design: Not exceeding 150kVA Install: Not exceeding 500kVA No limit Not exceeding 1,000V Subject to licence conditions 4.20.2 The customer should appoint an LEW appropriate to the capacity and voltage of the proposed installation, and inform SPSL immediately of any change of LEW during the course of the project by submitting the notice of change of LEW in Appendix 45 or in such other form as SPSL may in its sole and absolute discretion accept. 4.21 Opening an Account 4.21.1 Before supply to an installation can be turned on, the customer must open an account with SPSL. An application to open an account for electricity supply can be made personally online through www.spgroup.com.sg or via the SP Utilities Mobile App. 4.21.2 Application in person can be made at the e-Kiosk located at SPSL's Flagship Customer Services Centre, 490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, Singapore 310490 4.21.3 The following documents must be attached at the time of application: (a) Application under personal name: Copy of Identity Card/Passport of applicant** (b) Application under company name: Latest ACRA detailed Business Profile or Bizfile*** (c) Letter of Authorisation (only applicable for application under company name) Notes: To be authorised by Director listed in the recent ACRA detailed Business Profile/Bizfile on the letterhead issued by company, indicating the company's representative's name and identification number i.e NRIC or FIN. (d) Documentary proof of occupancy of premises (e.g Tenancy Agreement or property tax) (e) Copy of completed and signed Acknowledgement of Electrical Installation License Requirement Form EIL Form, if the electricity load is above 45 kVA. For more information on the license, please refer to www.ema.gov.sg (f) For temporary supply of electricity, the Quotation for Electricity Supply Connection and LEI issued by EMA are required. **not required if using Myinfo during application. ***not required if using Myinfo Business during application. 26 4.21.4 An initial deposit is payable on opening an account. Customers may look up online for information on the opening and closing of accounts. 4.21.5 For domestic premises, the deposits are as follows: 4.21.6 The deposit for non-domestic premises varies according to the electricity load required, the estimated water consumption, the floor area and type of operations. For enquiry on the amount of deposit required, please refer online for information. 4.22 Handover of Completed Substation 4.22.1 The handover of substation to SPPG for installation of equipment is a key event, which determines the earliest date when supply can be made available. 4.22.2 One week prior to the intended handover of the substation, the LEW must submit a Request to Handover Substation form (Appendix 5) to Head of Section (Customer Projects - East / West / Distribution Network (DN) – I / II / III / IV / V / VI, SPPG, copy to Head of Section (Distribution Facilities Management (DFM). Before this is done, the LEW must ensure that the customer/developer has accepted the terms and conditions of connection, including the payment of necessary charges. 4.22.3 It must be emphasised that SPPG will take over the substation only when it is completed in accordance with plans and specifications approved by SPPG and the relevant authority. The LEW must ensure that the lead-in pipe connection point for SPPG is clear from underground services, road furniture and practical for excavation work to be carried out. It is the responsibility of the LEW to arrange mandrel test to demonstrate that the provision of lead-in pipe is clear from construction debris from SPPG connection point. LEW must also ensure that the lead-in pipes installed are watertight. It is also particularly important that the access to the substation must be clear and passable for transportation of heavy equipment. 4.22.4 For HDB projects, the Underground Piping System (UPS) shall be completed, customer switchroom (CSR) shall be locked and customer’s main switchboard (MSB) shall be mounted and tested before handover of completed substation. 4.22.5 Floor frames are needed for some types of switchgear. The LEW is to liaise with and notify the project engineer-in-charge to make arrangements for the floor frame to be installed, if it is necessary prior to the handover. 4.22.6 Requirements on handover of a completed distribution substation are given in Request to Handover Substation form (Appendix 5). 27 4.23 Installation of Current Transformer Operated Meters 4.23.1 On the appointed day of meter installation, the LEW or his representative must be present to provide a 230V 13A single-phase supply for testing of the meters. 4.24 Procedure for Application for Licence to Use or Operate an Electrical Installation 4.24.1 Under The Electricity Act, electrical installations in non-domestic premises, residential buildings and condominiums with an approved load greater than 45kVA are required to be licensed. In addition, certain premises classified as engaging in dangerous trades, are also required to be licensed even though they may have approved electrical loads not exceeding 45kVA. 4.24.2 Customer is required to appoint an appropriate class of licensed electrical worker to take charge of his electrical installation and submit application for Electrical Installation licence through his appointed licensed electrical worker via EMA website at www.ema.gov.sg. The validity of the licence is for a period of 12 calendar months. 4.25 Conditions for the Issue of the Licence 4.25.1 Conditions for the issue of the electrical installation licences are governed by EMA. 4.25.2 The minimum grade of LEW required to take charge of the electrical or supply installation is determined by the total approved load. The grades of Electrical Workers and their authorisation conferred under the respective EMA licences are shown in the table in section 4.18.1. 4.26 Procedure for De-Energisation / Disconnection of Service Cables 4.26.1 De-Energisation of Service Cable for Maintenance Purpose (a) The LEW who needs to de-energise an existing service cable for the purpose of maintenance or upgrading of the customer’s installation must submit the ADRE form at Resources (spgroup.com.sg) to SPPG 7 business days in advance. For Contestable Customers, an advance notice of 14 business days is required. (b) The SDRE form (Appendix 19) must be used to ensure that the service cable is safely isolated after de-energisation and fit to be energised before reenergisation. Both SPPG’s officer in-charge and the LEW must duly complete and sign Part I and Part II of the form after de-energisation and before reenergisation of the service cable respectively. For Contestable Customers, the LEW must duly complete and sign Part III of the SDRE form. 28 5 Customer’s Installation Requirements 5. Customer's Installation Requirements 5.1 Requirements for HT and LT Connection for 22kV and below 5.1.1 Short-Time Withstand Current Ratings of Switchgear For electrical installations taking electricity supply directly from SPPA’s network, the customer’s main supply incoming switchgear must comply with the following shorttime withstand current ratings. (a) For supply at high tension, Voltage Supply 22kV 6.6kV Short-time Withstand Current Ratings 25kA for 3 sec 20kA for 3 sec (b) For supply at low tension, Voltage Supply 230V (1 Phase) 400V (3 Phase) Rated Breaking Current / Short-time Withstand Current Ratings 6kA for supply capacity up to 15kVA 9kA for supply capacity more than 15kVA and up to 23kVA 9kA for supply capacity up to 75kVA 25kA, 3 sec for supply capacity more than 75kVA and up to 180kVA 36kA, 3 sec for supply capacity more than 180kVA and up to 1000kVA 43kA, 3 sec for supply capacity more than 1000kVA and up to 1500kVA Note: The 3-second duration is not applicable to switchgear incorporating direct acting tripping devices. 29 5.1.2 For electrical installations taking electricity supply from the landlord’s or management corporation’s electrical installations, advice on protection requirements must be sought from the LEW responsible for the respective licensed electrical installation. The LEW in-charge must ensure that the customer’s main supply incoming switchgear is capable of withstanding the prospective short-circuit current at the connection point. 5.1.3 Typical schemes and the protection requirements for customer’s HT and LT main incoming switchgear taking electricity supplies from SPPA’s system are shown in Appendix 17. It must comply in general to conditions as set out in the Transmission Code, Section 6.3 and Appendix F3. 5.1.4 Interim Electricity Supply via a Mobile Generator 5.1.4.1 On a goodwill basis, in order to assist Customers during localised electricity network supply interruption, subject to the Customer’s agreement and compliance with the terms and conditions of this paragraph 5.1.4, SPPA/SPPG, at its option, offers to use commercially reasonable efforts to provide a mobile generator(s) rated up to 1 MVA at 400V to supply electricity to Customer’s premises during the interim while the electricity network supply is being restored. A maximum of two mobile generators to a single site may be provided, subject to the availability of mobile generators and operational availability. “Localized electricity network supply interruption” means an outage due to a fault in the equipment and cables in the substation or Overground Box (OG Box) serving the Customer’s premises or installation. 5.1.4.2 With effect from 1 October 2020, it is mandatory for new Customers in the Central Business District (“CBD”) area receiving electricity supply from SPPG’s electric distribution substation via customer’s electrical in-take substation and operating consumer’s Low Tension (“LT”) electrical switch-room, or buildings housing critical infrastructures (physical and/or info-comm), to agree to and comply with this paragraph 5.1.4. The CBD boundary plan will be referenced to URA’s website, while the respective Government Agencies overseeing buildings housing critical infrastructures have been informed. 5.1.4.3 Other Customers may opt to and comply with this paragraph 5.1.4 by indicating that they agree to and will comply with paragraph 5.1.4 in their transmission services agreement with SPS or SPPA, as the case may be. 5.1.4.4 In order for Customers complying with this paragraph 5.1.4 to receive the interim electricity supply via a single mobile generator rated up to 1 MVA at 400V at the Consumer LT switchboard during a localised electricity network supply interruption, they shall ensure the following requirements are met: (a) Consumer LT switchroom shall be located at the same level as and adjacent to SPPA substation. (b) Customer must maintain an unimpeded access road that is 4 metres wide, with 4.5 metres of headroom clearance and 13m for turning radius, throughout the entire route within the Customer’s premises for the deployment of the mobile generator. (c) Access road must be able to withstand 35 tonnes, the weight of the mobile generator. 30 (d) Parking space of not less than 14 metres (L) by 3.7 metres (W) by 4.5 metres (H) within the customer’s premises shall be made available at or near Consumer LT switchroom (i.e. within 20 metres) for at least one number of the mobile generator in times of emergencies. A gradient greater than 1:15 is not acceptable. (e) Cable termination into the Consumer LT switchboard shall be via bottom entry only. (f) 3 sets of 4x300mm 2 1C CU cables with lug size 16.5mm shall terminate at the Consumer LT switchboard to allow connection of one number of mobile generator which is rated up to 1 MVA at 400V. Earthing terminal shall be provided for termination of earth conductor with lug size 12mm. (g) The fire suppression system in the Customer’s premise shall take into consideration of the exhaust emitted during the operation of the mobile generator. (h) Customer shall determine the critical loads to be supported via the mobile generator. (i) A remote connection point may be proposed to allow connection of one number of mobile generator which is rated up to 1 MVA at 400V, and complying with the above requirements. The connection point shall be provided with a circuit breaker of adequate breaking capacity, complete with overcurrent and earth fault protection. The busbar shall be extended and with height clearance of at least 0.9 metres for the termination of 3 sets of 4x300mm 2 1C CU cables with lug size 16.5mm via bottom entry. Earthing terminal shall be provided for termination of earth conductor with lug size 12mm. There must be electrical and mechanical interlock to prevent any possible parallel operation of the incoming services. 5.1.4.5 If the Customer does not comply with the requirements in paragraph 5.1.4.4, the Customer may not receive or may experience delay in receiving the interim electricity supply via the mobile generator. 5.1.4.6 Nothing in this paragraph or any other provision of this Handbook shall exempt Consumers from complying with any requirements under any applicable legislation, Act(s), Regulation(s), Code(s) or directions from a competent Government authority or body. 5.2 Requirements for 22kV and 6.6kV Customer Connection 5.2.1 The main protection for the 22kV customer connection must be pilot wire differential protection. The current transformers of ratio 500/5 must be of Class X (BS EN 61869-2) and the CT secondary star-point must be towards the protected line. The customer shall check that the 22kV main protection relay is compatible with SPPG’s end. The standard overcurrent/earth fault setting for the incomer is shown in Appendix 17. For customer installation connected with DG, the pilot wire protection relay used shall be Solkor-Rf relay. 31 5.2.2 To effect fast fault clearance on connection circuit, the 22kV cable terminations and metering CTs/VTs installed at the incomers must be included in the 'Protected Zone' of the cable's Unit Protection, as shown in Appendix 17. 5.2.3 The LEW of the customer installation is responsible for proper specification, setting / commissioning of the protection system at the customer incomers. 5.2.4 The LEW shall ensure that there should not be any earthing facilities in customer switchboard at the main incoming panel. 5.2.5 Customer’s transformer configuration shall not contribute zero sequence current to SPPG’s end during fault. 5.3 Requirements for LT Supply Connection 5.3.1 The customer’s incoming circuit breaker shall be set according to the approved load. For approved load exceeding 300A, external overcurrent relays of IDMTL or DTL characteristics and earth fault protection (DTL) must be provided at the incoming switchgear. The current transformer must be of Class 5P10, 15VA or better (BS EN 61869- 2). Details of the CT requirement and relay setting are shown in Appendix 17. 5.3.2 Every low tension electrical installation of supply capacity exceeding 75kVA must be provided with short-circuit protection in the form of direct acting trip element at the incoming switchgear as follows: Approved Load Above 1500A Direct Acting Trip Setting Up to 4500A 400A< Approved Load < 1500A Up to 3200A 260A < Approved Load < 400A 200A < Approved Load < 260A 200A and below Up to 2400A Up to 2000A Up to 1200A Alternatively, a backup HRC fuse may be used in place of direct acting trip. 5.4 Requirements for EHT Connection for 66kV and 230kV 5.4.1 Short-Time Withstand Current Ratings of Switchgear For electrical installations taking electricity supply directly from SPPA’s network, the customer’s main supply incoming switchgear must comply with the following shorttime withstand current ratings: Voltage Supply 230kV 66kV Short-time Withstand Current Ratings 63kA for 1 sec 40kA/ 50kA* for 3 secs 32 * Rating to be used is dependent on the substation which the customer is proposed to be connected to. 5.5 Requirements for 66kV and 230kV Customer Connection 5.5.1 Engineering details and protection settings will be discussed with the customer during the consultation period. 5.5.2 The protection system for the connections has to comply in general to the conditions as set out in the Transmission Code. It must comply in general to conditions as set out in the Transmission Code, Section 6.3 and Appendix F3. 5.5.3 The relays used for a unit protection scheme, and the characteristics of its associated current transformers should be matched. For reason of obsolescence or availability, the type of protection relays, signalling equipment and the protection schemes is subject to review and confirmation during the consultation period. 5.5.4 Wherever applicable, protection signalling equipment is to be provided for teleprotection function and for end-to-end transfer of intertrip and interlock (control/ safety) signals. 5.5.5 A selective switch to block/isolate the trip signals of the relay is to be provided at each unit protection system of the incomer. This is to facilitate check/investigation of an alarm on the unit protection system on the energised circuit. 5.5.6 Generally, the star-point of the current transformer secondary circuit must be towards the protected object / zone. For feeder's unit protection, it is preferred to have the same CT ratio as SPPG's end. 5.5.7 Generally, the location of the current transformers for the protection system of the connection circuit and that of the customer's installation must be overlapped to eliminate protection blind zone. 5.5.8 Current transformers supplied for unit protection must be rated in accordance with IEC 61869-1, IEC 61869-2 and IEC 61869-6 or equivalent. They must be adequately dimensioned and of an accuracy class meeting the specified relay’s requirement. To ensure stability, the characteristic of the current transformers for the unit protection installed at both ends of the connected circuit must be closely matched with each other. 5.5.9 Customer shall engage local professional engineer who has experience on 230/66kV protection system to carry out relay setting, testing and commissioning, to ensure proper commissioning of the protection system. 33 5.5.10 Generally, the proposed setting for the backup protection for the typical 66KV customer incomer is as shown below: Protection Relay CT Ratio General Setting Setting Over Current Protection (IDMTL) Feeder Circuit Customer 75MVA Transformer (1000/5) (800/5) (1000/5) (800/5) 150% 0.15 200% 0.15 100% 0.20 Instantaneous Hi-Set 125% 0.16 Instantaneous Hi-Set Notes: Earth Fault Protection (IDMTL) Feeder Circuit Customer 75MVA Transformer (1000/5) (800/5) 10% 0.10 15% 0.10 Instantaneous Balanced Earth Fault • The above recommended setting for the backup protection is applicable to the standard protection scheme proposed for a feeder or feeder-transformer type customer connection and is applicable to radial feed connection only. (Appendix 17) • Customer incomer shall install 'instantaneous' Overcurrent Hi-Set and instantaneous Balanced Earth Fault protections to protect its own transformer. • The overcurrent and earth fault setting are subjected to periodic review by SPPG. 5.6 Information on SPPA Network Earthing System for 230kV, 66kV and 22kV 5.6.1 Where customer is connected directly to SPPA’s network, customer shall note the following earthing system at each voltage level. (a) 230kV - Solidly earthed system (b) 66kV - Resistive earthed system with neutral ground resistor (NGR) of 19.5 ohms (c) 22kV - Resistive earthed system with neutral ground resistor (NGR) of 6.5 ohms 5.6.2 Customer shall ensure that all equipment including CTs, VTs, and protection systems connected to SPPA network meet the technical specification required for the respective earthing system in accordance with the relevant standards. 34 6. Metering Requirements 6 Metering Requirements 6.1 General 6.1.1 All metering requirements must comply with EMA’s Metering Code. SPPG will determine the location where the supply line terminates in the premises, based on ease of accessibility to SPSL and SPPG personnel. 6.1.2 “Electricity Meter” means the electrical device capable of measuring the flow electrical power. 6.1.3 “Meter Installation” means the associated ancillaries (excluding the meter) that includes, but not limited to, the meter board, self-contained metering transformers, wiring, test links, incoming miniature circuit breakers, outgoing isolator etc. 6.1.4 The electricity meters are owned, supplied and maintained by SPPG acting as an agent of SPPA. 6.1.5 The meter installation (excluding the electricity meter) ie. the meter boards, incoming miniature circuit breakers (MCBs), outgoing isolators, electrical wiring and all other electrical or mechanical ancillaries that makes up the meter installation are owned, supplied and maintained by the “Owner” - developer of the estate / estate manager / MCST / HDB upgrading contractors / Town Councils or customer etc. 6.1.6 The “Owner” and its appointed representative for the entire electrical licenced installation which the meter installation is part of, is solely responsible for the maintenance eg. checking and tightening of connections of the meter installation and its ancillaries including that at the meter terminals where the electrical wires belonging to the “Owner” terminate as part of its licensee obligation. “Owners” are allowed to break the SPPA seals and carry out the works by informing Electrical Meters Section so that it can be re-sealed post maintenance. 6.1.7 For “Owners” who install meter box over the meter installation, it is mandatory to submit to Electrical Meters Section the product datasheet for the meter box indicating the IP ratings that ensure the UV-resistance and weather-hardiness of the meter box to withstand the local weather conditions in Singapore. For meter box found at legacy HDB blocks, “Owners” are to provide the meter box datasheet from HDB as per their design specifications. This would apply for upgrading or re-wiring that will affect position / wiring of the electricity meter. It is not required to provide a meter box if the meter installation is located within an enclosure (meter compartments / risers / ducts etc) that shields the meter installation from the elements. “Owners” should take the chance to remove the meter box from such locations wherever practically reasonable if such had meter box installed historically. 6.1.8 Electrical Meters Section reserves the rights to decline any express service meter installation request submitted less than 4 business days before the scheduled date of electrical turn-on, due to the lead time required for schedule and resource availability 35 allocation. Applicants are to note that express service charges do not supersede the 4 business days lead time due to finite resources. 6.1.9 For bulk sub meter installation requests involving 30 or more meters for HDB flats, private condominiums, or strata landed houses, the standard lead time shall be between 2 to 3 weeks from the date the application is received. All lead times are indicative and may be adjusted based on site conditions, resource allocation, and other operational factors. Requests for express service will not be entertained if submitted less than 48 hours in advance. 6.1.10 Meters can be mounted on any of the following types of meter boards: (a) Teak board or any hardwood board chemically treated against attacks by termites and is r

28 March 2013 For Immediate Release MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 APRIL TO 30 JUNE 2013 1. For the period from 1 Apr to 30 Jun 2013, electricity tariffs will increase by an average of 1.5%. In the previous 3 quarters, the electricity tariff has decreased by 2.5% in Q3 2012, 2.9% in Q4 2012 and 3.7% in Q1 2013. 2. The fuel component of the tariff for Q2 2013 is based on the average forward fuel price from 1 Jan to 15 Mar 2013. Fuel prices have been on an upward trend since Jan 2013, peaking at $127.50/bbl on 13 Feb before receding slightly in Mar. Compared to the previous quarter, the average fuel price from 1 Jan to 15 Mar 2013 had increased by 2.9%. Grid charges have also increased due to additional infrastructure investments to meet increasing electricity demand and replace ageing assets. 3. On the whole, the electricity tariff for households will increase by 1.6% in Q2 2013 from 26.28 to 26.70 cents per kWh. The average monthly electricity bill for families living in four-room HDB flats will increase by $1.43 (see Appendix 3 for the average increase for different household types). 4. SP Services reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The latest tariffs given in Appendix 1 have been approved by the EMA. _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 1 REVISION OF ELECTRICITY TARIFFS FROM 1 APRIL 2013 SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy cost (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network cost (paid to SP PowerAssets): This fee is reviewed annually. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q2 2013 TARIFF Energy Costs 21.43¢/kWh Increased by 0.20 ¢/kWh Generation Companies Network Costs 5.05¢/kWh MSS Fee 0.17¢/kWh Market Admin & PSO Fee 0.05¢/kWh Increased by 0.27 ¢/kWh Decreased by 0.05 ¢/kWh No Change SP PowerAssets SP Services Power System Operator & Energy Market Company SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 3 AVERAGE INCREASE IN MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF REVISION WEF 1 APRIL 2013) SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N

GETTING STARTED OPENING YOUR UTILITIES ACCOUNT GETTING YOUR UTILITIES SUPPLIES MANAGING YOUR UTILITIES ACCOUNT CLOSING YOUR UTILITIES ACCOUNT 5 Here are steps to guide you through your commercial utilities journey with us. Getting started • Use of premises • Types of supply • Meter(s) requirements • Security deposit and supply capacity/load Opening your utilities account • Where to apply? • Required documents Getting your utilities supplies • Requirements for electrical installation licence (for > 45kVA) • When can supplies be turned on? • Express turn-on requirements Managing your utilities account • Applying for an e-account • Reading your meters • Paying your bills • Understanding the tariff • How to switch electricity supply to a retailer? Closing your utilities account • Required documents • Things to note after closing your utilities account 2 GETTING STARTED GETTING STARTED USE OF PREMISES Residential – Domestic Use For premises that are used exclusively for residential purposes. Commercial – Non-Domestic Use For premises that are used for the purpose of, or in connection with any trade, business or profession. It is important to declare the use of premises correctly as it is an offence under the Public Utilities Act (Cap. 261) to make any false statement, representation or declaration in connection with the application for water supplied by the Public Utilities Board (PUB). 3 GETTING STARTED TYPES OF SUPPLY Permanent Supply Application for any residential, trade, business or professional use. Application for the following type of premises: Construction Site Street Opera (e.g. Wayang) Site Office Gondola Temporary Supply After opening of utilities account: Premises without Electricity Meter Installation, testing and submission of Electrical Installation Licence (EIL) (if applicable) are required before turning on utilities supply. Please refer to Page 9 for more information. Premises without Water Meter PUB will install and turn on water supply within three (3) business days after all plumbing works are completed and relevant documents are submitted. Premises without Gas Meter Please contact City Energy Pte. Ltd. (as Trustee of City Energy Trust) at 1800 555 1661 or visit City Energy Showroom at Plaza Singapura, #03-78 (68 Orchard Road, Singapore 238839) if you require gas supply. 4 SECURITY DEPOSIT + AND Initial Security Deposit required – Permanent Supply Use of Premises Water Electricity Gas HDB Shop Houses Stalls – Cooking Stalls – Non-Cooking Multi-Storey Carpark ATM/Translink/ Info Teller Bin Compound $100 $200 $600 $200 $500 $200 $100 $400 Public Lighting Refer to SP PowerGrid Quotation Others $3.50 per Cu M or $300, whichever is higher Based on Supply Capacity (kVA)* $400 *Please check with your appointed Licensed Electrical Worker (LEW) on the Supply Capacity. Supply Capacity (kVA) Up to 15 16 to 45 46 to 75 76 to 140 141 to 180 181 to 230 231 to 280 281 to 460 461 to 560 561 to 1,000 1,001 and above Security Deposit $450 $1,350 $2,100 $4,050 $5,100 $6,600 $7,950 $13,050 $15,900 $28,500 $57,000 5 Security Deposit (cont'd) Supply Capacity (kW) Security Deposit High Tension & Extra High Tension (Temporary & Permanent Supply) $40 per kW Initial Security Deposit required – Temporary Supply Use of Premises Water Electricity Construction Site $3.50 per Cu M or $300, whichever is higher Based on Supply Capacity Site Office $1,300 Street Opera (e.g. Wayang) $150 per day Gondola $200 + The rates are subjected to review. 6 OPENING YOUR UTILITIES ACCOUNT OPENING YOUR UTILITIES ACCOUNT SP Group Website WHERE TO APPLY? Scan here or visit https://openaccount.spgroup.com.sg/#/open-account/ to open a commercial utilities account. You are required to make payment for your initial security deposit via eNETS or Credit Card during the online application. For payment via eNETS, you will require a valid Internet Banking Personal Account with DBS/POSB/OCBC/Plus, Citibank, or UOB (eNETS Debit), adequate balance and payment limit sufficient for the security deposit deduction. For payment via Visa/Mastercard, please note that it is only applicable for electricity supply of up to 1,001kVA and above and other services such as water and gas. Customer Service Centre Opening hours Mon – Fri : 8.30am to 6.00pm Sat : 8.30am to 1.00pm Closed on Sun & Public Holidays 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 7 Required Documents 1 Application Form 2 ID CARD WORK PASS OPENING YOUR UTILITIES ACCOUNT Under Personal Name Application Form (Completed and signed) 3 Tenancy agreement Documentary proof of occupancy (e.g. Tenancy agreement or property tax) NRIC/FIN (Front and Back) [For Foreign Delegates, please provide copy of Green Card/Employment Pass/ copy of Exemption Order] 4 SPECIMEN Initial security deposit is payable upon application 1 Application Form 2 Application Form (Completed and signed) Latest ACRA detailed Business Profile/Bizfile 3 Tenancy agreement 4 Under Company Name Documentary proof of occupancy (e.g. Tenancy agreement or property tax) Copy of Acknowledgement of Electrical Installation Licence Requirement Form (EIL Form) (for > 45kVA) 5 SPECIMEN Initial security deposit is payable upon application Required upon request • Copy of Director's NRIC/FIN card [Front and Back] • Letter of Authorisation + – if signatory is not a Director according to ACRA listing + To be authorised by the Director listed in the recent ACRA detailed Business Profile/ Bizfile on the letterhead issued by the company, indicating its representative's name and identification number, i.e. NRIC or FIN. Additional Documents for Temporary Supply 1 2 Quotation for Electricity Supply Connection and EIL issued by EMA Water quotation from PUB 8 GETTING YOUR UTILITIES SUPPLIES REQUIREMENTS FOR ELECTRICAL Upon account opening, you are required to obtain an Electrical Installation Licence (EIL) when you use or operate an electrical installation of approved load exceeding 45kVA for commercial purposes. GETTING YOUR UTILITIES SUPPLIES HOW DO I APPLY FOR AN ELECTRICAL You are required to appoint a Licensed Electrical Worker (LEW) of the appropriate class to take charge of the electrical installation and submit the application for an EIL. Scan for more details 9 ELECTRICITY WHEN CAN SUPPLIES BE TURNED ON? Premises Type (Permanent Supply with meter(s) on site) Supply Turn-On Premises with electricity supply <45kVA Premises with electricity supply >45kVA 2 business days 3 business days upon submission of EIL GETTING YOUR UTILITIES SUPPLIES Same-day express turn-on service is subject to availability and with at least three hours advance notice. An express service charge is applicable for working weekdays/Saturdays. Please note that express service is unavailable for premises with: Electricity supply capacity exceeding 45kVA Water meters exceeding 25mm Commercial Gas MARKET Electricity currently supplied from the Open Electricity Market (OEM) via a licensed electricity retailer or SP Group at the wholesale electricity price 10 MANAGING YOUR UTILITIES ACCOUNT Please apply for an e-account to manage your utilities account via SP Utilities Portal. Scan here to apply Print the completed online application form, and endorse with your signature and company stamp. Submit the form to https://services.spservices.sg/#/uploadEServices Your application will be reviewed and once it is approved, the login details will be sent to the email address indicated in your online application. Get the SP App to manage your bill with greater convenience READING YOUR METERS Meter readings are taken once every two months. On months where meters are not read, your bill will be estimated based on the average daily usage between your last two actual reads. Your bill will be adjusted when your meters are next read. To avoid bill estimation, we strongly encourage customers to make use of the following e-services available for submission of meter readings: MANAGING YOUR UTILITIES ACCOUNT • SP Utilities Portal via spgrp.sg/UPortal • SP App • Email to customerreading@spgroup.com.sg Scan here to understand your utilities bill 11 PAYING YOUR BILLS GIRO How to Apply? • Through AXS machines for DBS & POSB ATM cardholders • Internet banking for DBS, POSB and OCBC cardholders • Mail the completed GIRO application form to: 2 Kallang Sector, Singapore 349277, Attention: Revenue Collection Approval may take up to six weeks. You will be notified of the status of your GIRO application via your utilities bill. Other Payment Modes Payment by credit cards via the SP App DBS/UOB/OCBC Internet banking DBS/POSB/ OCBC ATMs 7-Eleven stores SP Group Customer Service Centre AXS stations MANAGING YOUR UTILITIES ACCOUNT Note: Pink notices are issued as a reminder when payments are not made by the due date. A fee of $0.54 (inclusive of GST) applies and will be reflected in the next bill. If no payment is received after the reminder, a late payment charge of 1% will be imposed on any outstanding balance in the subsequent bill. UNDERSTANDING THE TARIFF HOW TO SWITCH ELECTRICITY SUPPLY TO RETAILER? For more information on tariffs, scan here For more information on Open Electricity Market, scan here 12 CLOSING YOUR UTILITIES ACCOUNT Required Documents Under Personal Name 1 Termination Form Termination of Utilities Supply Form (Completed and signed) 2 ID CARD WORK PASS NRIC/FIN (Front and Back) 1 Termination 2 Form Under Company Name Termination of Utilities Supply Form (Completed and signed) Required upon request Latest ACRA detailed Business Profile/Bizfile • Copy of Director's NRIC/FIN card [Front and Back] • Letter of Authorisation* – if signatory is not a Director according to ACRA listing *To be authorised by the Director listed in the recent ACRA detailed Business Profile/Bizfile on the letterhead issued by the company, indicating its representative's name and identification number, i.e. NRIC or FIN. In person: Please bring along the required documents during your visit to our Customer Service Centre Termination of Utilities Supply Forms are available at our service counters. 13 CLOSING YOUR UTILITIES ACCOUNT THINGS TO NOTE AFTER CLOSING YOUR UTILITIES ACCOUNT Termination of Gas Supply For termination of gas supply, City Energy charges a termination fee for commercial premises. Separate gas appliance disconnection fee is chargeable if required. Please refer to www.cityenergy.com.sg for more information. Refund of Security Deposit Upon closure of utilities account, the security deposit will be used to offset the final charges. Any credit balance left in your account may be transferred to other accounts under your name, if there are any outstanding charges before the final balance is refunded to you. You should receive your final bill and refund (if any) within a month. You may indicate the following in the termination form for credit balance (if any) to be: 1 2 3 GIRO DONATE Refunded via cheque Refunded to your active Giro linked to the utilities account Donated to SP Heartware Fund 4 5 Refunded to your SGD Bank account (Please provide a copy of your bank statement for verification purposes) Transferred to another active utilities account CLOSING YOUR UTILITIES ACCOUNT GIRO For utilities account under GIRO, the GIRO arrangement will be terminated after we have deducted the final charges. 14 READY TO START YOUR UTILITIES JOURNEY WITH US? Utilities Account Opening Checklist Use of premises: Types of supply: Security deposit $ Supply capacity Domestic Permanent kVA Non-Domestic Temporary Meter(s) requirements: Need to engage Licensed Electrical Worker Need to engage Licensed Plumber Need to contact City Energy Pte. Ltd. (as Trustee of City Energy Trust) Required documents (Refer to Page 8) Notes: Download forms here 15 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 1800 222 2333 www.spgroup.com.sg

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SPSRM MFA User Guide - Version 1.01 (Jan 2023) ____________________________________________________________________________________ SPSRM Multi Factor Authentication User Guide ____________________________________________________________________________________ SPSRM MFA User Guide - Version 1.01 (Jan 2023) TABLE OF CONTENTS 1. General Information ............................................................................................................................................ 4 2. System Requirements ......................................................................................................................................... 4 3. Installing the SAP Authenticator App ............................................................................................................. 5 4. Log on to MFA Registration ............................................................................................................................... 6 4.1. Log on to MFA Registration .............................................................................................................. 6 4.2. Select Set Up Account on Device .................................................................................................... 7 5. Mobile Device Set Up .......................................................................................................................................... 8 5.1. Log on to MFA Registration .............................................................................................................. 8 5.2. Password for SAP Authenticator APP ............................................................................................ 9 5.3. Add Account .......................................................................................................................................10 5.4. Enable Scan QR Code Function ......................................................................................................11 5.5. Install QR Code/Bar Code Scanner App (For Android Phone Only) .....................................12 5.6. Use Mobile Device to Scan QR Code on Work Computer ......................................................13 5.7. Enter Confirmation Code.................................................................................................................14 5.8. Completion of set up ........................................................................................................................15 6. Accessing SRM Portal with MFA .....................................................................................................................16 6.1. Enter Credentials (User ID and Password)..................................................................................16 6.2. Obtain Passcode from SAP Authenticator App .........................................................................16 6.3. Enter Passcode ...................................................................................................................................17 7. Set Up Another Mobile Device (Optional)...................................................................................................18 7.1. Install App and Log on to MFA Registration Page ....................................................................18 7.2. Enter Passcode ...................................................................................................................................19 7.3. Mobile Device Setup ........................................................................................................................20 7.4. Log On to SRM Portal .......................................................................................................................20 8. Second Account MFA Registration On Same Mobile Device (Optional) .............................................21 8.1. Launch SAP Authenticator App .....................................................................................................21 8.2. Add New Account ..............................................................................................................................22 2 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8.3. Select Account to Display Passcode .............................................................................................22 9. Disable and Delete MFA Registered Account On Mobile Device (Trouble-shooting)......................23 9.1. Disable Account .................................................................................................................................23 9.2. Deleting account from Mobile Device .........................................................................................26 10. FAQs ......................................................................................................................................................29 3 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 1. General Information Multi Factor Authentication (MFA) is a security feature for the SP Group Supplier Relationship Management System (SRM Portal) that requires users to provide two verification factors to gain access the SRM Portal. In addition to the standard User ID and Password, users will also be required to enter the passcode that is obtained from the MFA application installed in their mobile device. 1.1. Purpose Of User Guide This document is intended to guide users on the following: • How to install the required MFA application - SAP Authenticator App • How to set up SAP Authenticator App on your mobile device • How to log into SRM Portal using the SAP Authenticator App • Troubleshooting issues that may be encountered 1.2. SPSRM Portal URL URL to SPSRM Portal: https://srm.spgroup.com.sg 1.3. Contact Us If you have any enquiries, please contact us at: SRM Support Telephone: 65 6916 8839 E-mail address: srmsupport@spgroup.com.sg Operating hours (Singapore Time): - Mon to Fri: 8:30am to 12:30pm; 1:30pm to 5:00pm - Closed on Sat, Sun & Public Holidays 2. System Requirements The following are required to access and perform activities on SRM portal with the MFA activated: • Mobile Device (IOS or Android) • Internet connection • Computer with the following web browser: o Windows Operating System: Edge or Chrome o Mac Operating System: Safari • Browser settings: o Pop-up blocker must be disabled/turned off o Zoom is set to 100% 4 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 3. Installing the SAP Authenticator App Download and install the SAP Authenticator App on your mobile device, the App can be found in APP Store for iOS device and Google Play Store for Android device. IOS (App Store) Android (Google Play) Scan below QR code for IOS device Scan below QR code for Android device 5 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 4. Log on to MFA Registration 4.1. Log on to MFA Registration Use your work computer to access the SRM Portal at URL: https://srm.spgroup.com.sg. Click on the link for MFA Registration as shown. Click Here Enter the User ID and Password and click Log On. Notes: If you are a new user accessing the SRM Portal for the FIRST time, please refer to the FAQ section Question 8 for details on how to get your User ID and Password. 1. Enter User ID 2. Enter Password 3. Click on Logon 6 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 4.2. Select Set Up Account on Device At the Mobile Device setup page, click Set up Account on Device. Click Here When you see the screen below, switch to your mobile device installed with the SAP Authenticator App and follow the next steps. 7 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5. Mobile Device Set Up 5.1. Log on to MFA Registration Access to your mobile device and launch the SAP authenticator App. Tap on the Start Setup button. IOS Device Android Device 8 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.2. Password for SAP Authenticator APP Default App Password setting is ON - This requires you to setup and use a separate password to launch the SAP Authenticator App. If you do not wish to use a separate password to launch the SAP Authenticator App, please switch this setting to OFF. IOS Device Android Device 2. Tap OK This Status is ON. Tap here, it will set to OFF This Status is ON. 1. Tap here, it will set to OFF 9 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.3. Add Account Tap on the Add Account button. IOS Device Android Device 10 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.4. Enable Scan QR Code Function IOS Devices: Switch selector to ON to enable scan the QR code and tap OK to allow access to camera. Android Devices: Tap Scan QR code and (if necessary) tap Yes to install Barcode Scanner. IOS Device Android Device This status is OFF, click it to enable Scan QR Code Tap Scan QR Code IOS Device Android Device Tap Yes Tap OK 11 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.5. Install QR Code/Bar Code Scanner App (For Android Phone Only) Go to Google Play store to install QR Code/Bar Code Scanner App if your Android device does not have any Bar Code Scanner App installed. Android Device Step 1 Step 2 Install a QR Code/Bar Code Scanner from google Play Install a QR Code/Bar Code Scanner from google Play Tap Install Scanner get installed when you can see Open 12 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.6. Use Mobile Device to Scan QR Code on Work Computer Use your mobile device to scan the QR code displayed on your work computer’s Set Up Account on First Device page from paragraph 4.2 above. IOS Device Use Mobile device to scan the QR code displayed on laptop or PC. Android Device Use Mobile device to scan the QR code displayed on laptop or PC. 13 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.7. Enter Confirmation Code Enter the Confirmation Code from your work computer’s Set Up Account on First Device page from paragraph 4.2 above. Tap on Done / Confirm. IOS Device 2. Tap Done 1. Enter Conformation Code Android Device 1. Enter Conformation Code 2. Tap Confirm 14 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.8. Completion of set up You should be able to see a 6-Digit Passcode on the SAP Authenticator App which can be used to log into SRM Portal. IOS Device Android Device Switch to your work computer and click Finish button to complete the set up of MFA feature for your SRM account. Click Here to Finish the Set Up 15 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 6. Accessing SRM Portal with MFA 6.1. Enter Credentials (User ID and Password) Enter your User ID and Password and click on Log On. 1. Enter User ID 2. Enter Password 3. Click on Logon 6.2. Obtain Passcode from SAP Authenticator App Launch SAP Authenticator App on your registered mobile device to obtain the Passcode. IOS Device Android Device 16 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 6.3. Enter Passcode Enter Passcode in SRM Portal and click Log On. 1. Enter Passcode 2. Click on Logon k on Logon You are now logged in successfully. Notes: The Passcode will refresh every 30 seconds. Warning: Please DO NOT DELETE the SAP Authentication App in your mobile after registered successfully, you are required to Re-register again if so. 17 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7. Set Up Another Mobile Device (Optional) 7.1. Install App and Log on to MFA Registration Page If you want to set up a second or additional mobile device, you can do so by repeating steps from Section 3 on the new mobile device. Use your work computer and follow the steps in Section 4 to arrive at Set Up Account on Additional Device page as shown below. You will now need to switch to the First or any other previously registered mobile device to continue. 18 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7.2. Enter Passcode Open the SAP Authenticator App from the previous registered mobile device (Not the new device to be registered). Enter the Passcode displayed on App and click Submit. IOS /Android Device Previous Registered Device Enter Passcode and Click Submit A QR Code will be enabled for scanning. 19 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7.3. Mobile Device Setup Use the new device and repeat the steps in Section 5 to complete the set up. 7.4. Log On to SRM Portal The new device can now be used to generate the Passcode to log into SRM Portal following the steps in Section 6. 20 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8. Second Account MFA Registration On Same Mobile Device (Optional) If you want to set up a second account MFA Registration on the same mobile device, you can do so by repeating steps in Section 4 - Log on to MFA Registration. Thereafter, please continue with the following steps 8.1. Launch SAP Authenticator App Launch SAP Authenticator App on your mobile device, you will be routed to Passcode screen directly. Tap Back. IOS /Android Device Tap Here Tap on Edit to enable adding New Account. IOS /Android Device Tap Here 21 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8.2. Add New Account Tap on to go to QR scan page. IOS /Android Device Tap Here You can repeat steps from Section 5.4 - Enable Scan QR Code Function to complete the additional account. 8.3. Select Account to Display Passcode When logging into SRM Portal, you will need to select the particular account you are using to generate the Passcode for that account. Tap on User ID under Accounts to display the Passcode. IOS /Android Device Select the Account Tap Here 22 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 9. Disable and Delete MFA Registered Account On Mobile Device (Trouble-shooting) If you want to disable or delete your MFA Registered Account, please start with your laptop/work computer. You can do so by repeating steps in Section 4.1 - Log on to MFA Registration. Thereafter, please continue with the following steps. 9.1. Disable Account Click the Disable Account option on the Mobile Device Setup page. Click Here Warning: Disable Account affects ALL mobile devices that have been registered for that account 23 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) You will now need to enter the Passcode obtained from any mobile device registered for that account. Open the SAP Authenticator App from a registered mobile device. Enter the Passcode displayed on App and click Disable Account. The Registered Device IOS /Android Device Enter Passcode and Click Disable Account Disable account will affect all devices registered against this user ID. Remember to delete account (user entry) from mobile devices after account disabled. Click Yes to confirm disabling the account on all devices. Click Here 24 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Account is now successfully disabled. The account can be deleted from all devices. 25 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 9.2. Deleting account from Mobile Device Launch SAP Authenticator App on your mobile device, you will be routed to Passcode screen directly. Tap Back. IOS /Android Device Tap Here Tap on Edit to enable delete account. IOS /Android Device Tap Here Tap on CUT_CG_MPX). to delete the account (In this example we are deleting account IOS /Android Device Tap Here 26 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Tap on Delete button. IOS /Android Device Tap Here Confirm Remove Account, tap OK to proceed. IOS /Android Device Tap Here 27 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Account is removed from mobile device, tap Done to complete deletion process. IOS /Android Device Tap Here Notes: Post deleting MFA Registered Account, Passcode from existing device is no more useful, Warning message: Wrong Passcode. 28 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 10. FAQs Question 1: How do I transfer my MFA App to a new mobile device if I still have access to the previous registered mobile device or another registered device? Answer: You need the registered mobile which have access to the Passcode (From SAP Authentication App) ready, use this Passcode and Set Up Account on Additional Device (new mobile device). Refer to Section 7 - Set Up Another Mobile Device. Question 2: If I start to use a new mobile device without my previous registered mobile device, and have no more access to SAP Authentication App, how should I get the MFA App Passcode? Answer: In case loss of Device or Device is not working, please contact SRMSUPPORT@SPGROUP.COM.SG, SPSRM Admin Team will disable user previous registration (applicable to all registered devices if more than one), so that user can re-register with the new device. Question 3: If the SAP Authentication App was removed from my device accidently, how should I get the Passcode? Answer: If you have another registered device that can access the Passcode, please refer to Question 1. If that is your only device, you would have to re-register the MFA account with your mobile device. Refer to Section 3, Section 4, and Section 5. Question 4: Is it a must to disable account before delete it in the mobile App, can we just delete the App from the mobile? Answer: It’s always recommended to follow steps of disable account, delete the account and remove the App from the phone if you want to remove the access completely from the particular phone. Question 5: If the Contact Person account has been locked by the Authorised Representative after having registered MFA on their mobile device, would the Contact Person account still have access to SRM Portal and the SAP Authentication App? 29 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Answer: The Contact Person will still have access to the SAP Authentication App but would no longer be able to login to the SRM portal. Question 6: Can I use multiple mobile devices to scan the same QR code appeared in Work Computer at the same time? Answer: No, the QR code appeared in Mobile Device Setup Page is for single device usage. Question 7: What if the SAP Authentication App is not displaying Passcode or is not functioning correctly? Answer: In such instance, please contact SRMSUPPORT@SPGROUP.COM.SG Question 8: What if I am new user to SRM Portal, how do I get my user ID and Password? Answer: Please submit your bidder registration if you have not done so. You can refer to SPSRM Supplier Registration Guide. Upon approval granted, the contact person registered in Bidder registration will receive two separate emails with Login ID and password respectively. Question 9: What if I forgot my user ID or Password, or both? Answer: If you forgot Password, you can reset the password by access the URL https://srm.spgroup.com.sg to SRM Portal, on the homepage, click Password/UserID Reset. Click Here 30 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) If you forgot your User ID, and hold Authorised Representative Account, please send e-mail to srmsupport@spgroup.com.sg with the Authorised Representative’s e-mail address containing: If you hold Contact Person Account, your company Authorised Representative account possesses administrator rights to retrieve all Contact Persons created for the Company. You can approach the AR for the reset. Please refer to SPSRM User Guide (Resources – Procurement – SPSRM User Guide - Section 5.2.3) Question 10: How do I disable pop-up blocker? Answer: Chrome: Edge: 31 / 31