Media Release Utilities Bill Redesigned To Help Consumers Be More Energy And Water Efficient SINGAPORE, 1 AUGUST 2016 - From August, residential consumers will receive a redesigned utilities bill to help them track and take steps to reduce their energy and water consumption. This initiative is a joint effort by SP Services, Energy Market Authority (EMA), PUB and City Gas. 1. The utilities bill was redesigned with inputs from usability tests with the public. The new layout allows consumers to view utility usage at a glance, compare the average consumption of neighbours living in similar housing types or streets as well as the national average, and learn how they could be more efficient in their consumption. Highlights from the redesigned bill include: A concise bill summary to easily view one's account information; Consumption graphs on the front showing previous months' usage and comparisons with neighbours' and national average consumption; Personalised tips and advice on how to be more energy- and water-efficient; The use of icons for improved clarity; Larger text to emphasise important information such as "Total amount". More information can be found in ANNEX A.   2. Managing Director of SP Services, Mr Chuah Kee Heng, said: "We designed the bill to help customers adopt more energy- and water-efficient habits. At a glance, they can clearly see their charges, consumption for the past five months and compare it with their efficient neighbours as well as the national average. It is one of several initiatives we have introduced to help customers make energy saving a way of life." 3. EMA Chief Executive Ng Wai Choong said: "The redesigned hardcopy utilities bill makes energy savings information more accessible to households. This hopefully encourages them to adopt energy-efficient measures in their homes. Improving energy efficiency is a key strategy. It helps us achieve our energy objectives by reducing our dependence on energy imports, enhancing our economic competitiveness, and cutting down carbon emissions." 4. Ms Chew Siow Nee, Chief Financial Officer of PUB, the national water agency, said: "To ensure water sustainability in the long run, we need to manage not only water supply but also water demand. It is important that people understand their role in conserving water. And, a well-designed bill can help them track their usage at a glance. Currently, we use 151 litres of water per person per day. Let’s work towards achieving only 140 litres per person per day by 2030." 5. Mr Kenny Tan, Chief Executive Officer of City Gas, said: "City Gas welcomes SP Services' redesigned utilities bill. It is a fresher and more user-friendly design. Our customers will be able to easily read their consumption and compare with their recent usage trends. As Singapore’s piped town gas provider, we look forward to sharing energy-saving tips on gas usage through the redesigned utilities bill." 6. This is Singapore Power's latest initiative to promote energy and water efficiency to its customers. In May 2016, SP Services together with EMA and PUB launched a new mobile app to help consumers reduce energy and water consumption, lower their utilities bill and conserve the environment. Energy-efficiency features include a Home Utilities Audit where customers can check their estimated utilities usage of appliances at home and find out which are consuming the most energy or water. These features are also implemented on SP Services' online utilities portal and in the email bill summary. – End – About Singapore Power and SP Services Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. Over a million industrial, commercial and residential customers in Singapore benefit from SP's world-class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost-effective worldwide. SP Services, a subsidiary of SP, provides every household and business in Singapore with a convenient and efficient one stop service for electricity, water and piped gas supplies. As the Market Support Services Licensee in the deregulated electricity market in Singapore, SP Services provides meter reading, data management and billing services. It also processes consumer registration and transfers for electricity retailers, thus playing a key role in facilitating competition and consumer choice in the retail market by enabling consumers to switch seamlessly between retailers, and to buy electricity at wholesale market prices. SP Services also provides metering, billing, payment collection, and customer service on behalf of other utility service providers, including PUB for water charges, CityGas for gas charges, and refuse collection companies for refuse removal fees. About the Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Ministry of Trade and Industry. Our main goals are to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Through our work, the EMA seeks to forge a progressive energy landscape for sustained growth. Please visit www.ema.gov.sg for more information. About PUB, Singapore’s national water agency PUB is a statutory board under the Ministry of the Environment and Water Resources. It is the water agency that manages Singapore's water supply, water catchment and used water in an integrated way. PUB has ensured a diversified and sustainable supply of water for Singapore with the Four National Taps (local catchment water, imported water, NEWater, desalinated water). To provide water for all, PUB calls on all to play our part to conserve water, keep our water catchments and waterways clean and build a relationship with water so we can enjoy our water resources. If we all play our part, we can have enough water for all our needs – for industry, for living, for life. About City Gas Trust City Gas Trust was constituted as a private trust on 5 January 2007. City Gas Trust is a wholly owned subsidiary of Keppel Infrastructure Trust. The core business of City Gas Trust is the production of town gas. Town gas is retailed island-wide to residents. City Gas also supplies town gas and natural gas to commercial and industrial customers. With a long heritage history of about 150 years, we have been supplying town gas to almost 90% of the residents living in new Housing Development Board estates and private properties as well as many commercial and industrial operations like hotels, restaurants, food courts, and hawker centres, to food processing and manufacturing industries and printing plants. For more information, please visit http://www.citygas.com.sg. ANNEX A Redesigned Utilities Bill Sample (Front) Redesigned Utilities Bill Sample (Back)

1 August 2016 For Immediate Release UTILITIES BILL REDESIGNED TO HELP CONSUMERS BE MORE ENERGY AND WATER EFFICIENT From August, residential consumers will receive a redesigned utilities bill to help them track and take steps to reduce their energy and water consumption. This initiative is a joint effort by SP Services, Energy Market Authority (EMA), PUB and City Gas. 2. The utilities bill was redesigned with inputs from usability tests with the public. The new layout allows consumers to view utility usage at a glance, compare the average consumption of neighbours living in similar housing types or streets as well as the national average, and learn how they could be more efficient in their consumption. Highlights from the redesigned bill include: a. A concise bill summary to easily view one's account information; b. Consumption graphs on the front showing previous months' usage and comparisons with neighbours' and national average consumption; c. Personalised tips and advice on how to be more energy- and water-efficient; d. The use of icons for improved clarity; e. Larger text to emphasise important information such as "Total amount". More information can be found in ANNEX A. 3. Managing Director of SP Services, Mr Chuah Kee Heng, said: "We designed the bill to help customers adopt more energy- and water-efficient habits. At a glance, they can clearly see their charges, consumption for the past five months and compare it with their efficient neighbours as well as the national average. It is one of several initiatives we have introduced to help customers make energy saving a way of life." 4. EMA Chief Executive Ng Wai Choong said: "The redesigned hardcopy utilities bill makes energy savings information more accessible to households. This hopefully encourages them to adopt energy-efficient measures in their homes. Improving energy efficiency is a key strategy. It helps us achieve our energy objectives by reducing our dependence on energy imports, enhancing our economic competitiveness, and cutting down carbon emissions." 5. Ms Chew Siow Nee, Chief Financial Officer of PUB, the national water agency, said: "To ensure water sustainability in the long run, we need to manage not only water supply but also water demand. It is important that people understand their role in conserving water. And, a well-designed bill can help them track their usage at a glance. Currently, we use 151 litres of water per person per day. Let’s work towards achieving only 140 litres per person per day by 2030." 6. Mr Kenny Tan, Chief Executive Officer of City Gas, said: "City Gas welcomes SP Services' redesigned utilities bill. It is a fresher and more user-friendly design. Our customers will be able to easily read their consumption and compare with their recent usage trends. As Singapore’s piped town gas provider, we look forward to sharing energy-saving tips on gas usage through the redesigned utilities bill." 7. This is Singapore Power's latest initiative to promote energy and water efficiency to its customers. In May 2016, SP Services together with EMA and PUB launched a new mobile app to help consumers reduce energy and water consumption, lower their utilities bill and conserve the environment. Energy-efficiency features include a Home Utilities Audit where customers can check their estimated utilities usage of appliances at home and find out which are consuming the most energy or water. These features are also implemented on SP Services' online utilities portal and in the email bill summary. About Singapore Power and SP Services – End – Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. Over a million industrial, commercial and residential customers in Singapore benefit from SP's world-class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost-effective worldwide. SP Services, a subsidiary of SP, provides every household and business in Singapore with a convenient and efficient one stop service for electricity, water and piped gas supplies. As the Market Support Services Licensee in the deregulated electricity market in Singapore, SP Services provides meter reading, data management and billing services. It also processes consumer registration and transfers for electricity retailers, thus playing a key role in facilitating competition and consumer choice in the retail market by enabling consumers to switch seamlessly between retailers, and to buy electricity at wholesale market prices. SP Services also provides metering, billing, payment collection, and customer service on behalf of other utility service providers, including PUB for water charges, CityGas for gas charges, and refuse collection companies for refuse removal fees. About the Energy Market Authority The Energy Market Authority (EMA) is a statutory board under the Ministry of Trade and Industry. Our main goals are to ensure a reliable and secure energy supply, promote effective competition in the energy market and develop a dynamic energy sector in Singapore. Through our work, the EMA seeks to forge a progressive energy landscape for sustained growth. Please visit www.ema.gov.sg for more information. About PUB, Singapore’s national water agency PUB is a statutory board under the Ministry of the Environment and Water Resources. It is the water agency that manages Singapore's water supply, water catchment and used water in an integrated way. PUB has ensured a diversified and sustainable supply of water for Singapore with the Four National Taps (local catchment water, imported water, NEWater, desalinated water). To provide water for all, PUB calls on all to play our part to conserve water, keep our water catchments and waterways clean and build a relationship with water so we can enjoy our water resources. If we all play our part, we can have enough water for all our needs – for industry, for living, for life. About City Gas Trust City Gas Trust was constituted as a private trust on 5 January 2007. City Gas Trust is a wholly owned subsidiary of Keppel Infrastructure Trust. The core business of City Gas Trust is the production of town gas. Town gas is retailed island-wide to residents. City Gas also supplies town gas and natural gas to commercial and industrial customers. With a long heritage history of about 150 years, we have been supplying town gas to almost 90% of the residents living in new Housing Development Board estates and private properties as well as many commercial and industrial operations like hotels, restaurants, food courts, and hawker centres, to food processing and manufacturing industries and printing plants. For more information, please visit http://www.citygas.com.sg. Redesigned Utilities Bill Sample (Front) ANNEX A Redesigned Utilities Bill Sample (Back)

SP Group Sustainability Review FY2019/2020 SP GROUP Sustainability Review FY2019/2020 Scope of Review This is the annual sustainability review published by SP Group for the financial year 1 April 2019 to 31 March 2020. The scope of this review covers SP Group’s Singapore-based operations. Sustainability Strategy SP Group’s mission is to deliver reliable and efficient utilities services to enhance the economy and the quality of life of our consumers. This mission is rooted in our value system of commitment, integrity, passion and teamwork. Sustainability is central to our mission and guides us to achieve our mission in a responsible and committed manner. As a leading energy utilities company, we anchor our sustainability strategy around the United Nation’s Sustainable Development Goal (SDG) 7 – to ensure access to reliable, sustainable and modern energy for all. For more information, please refer to https://www.un.org/sustainabledevelopment/energy/ 7.1 Enhance energy access SDG 7 has three key targets: 7.2 Increase renewable energy 7.3 Promote energy efficiency Industry collaboration in energy technology and investment in energy infrastructure are identified as key enablers to meet these targets. We aspire to be a leading utilities company in a low-carbon future and providing energy that is reliable and sustainable is central to this long-term strategy. We recognise that to enable this clean transition, we need to invest in innovative technologies and infrastructure. We also understand that our actions need to extend beyond our own operations, to those of our customers who can create a large share of the impact through their choices and decisions. With this in mind, we have identified three strategic areas that support our actions towards the achievement of SDG 7: (1) Network Reliability, (2) Innovation and (3) Customer Empowerment. Mission: Deliver reliable and efficient utilities services to enhance the economy and the quality of life Network Reliability Value System: Commitment, Integrity, Passion, Teamwork customer empowerment Innovation 02 SP GROUP Sustainability Review FY2019/2020 In addition to helping customers reduce their carbon footprint, SP Group is committed to reducing the environmental impact from our business operations. In 2019, an extensive data collection exercise was completed to calculate the greenhouse gas (GHG) emissions following the principles in the Greenhouse Gas Protocol: A Corporate Accounting and Reporting Standard (revised edition). FY2019/2020 emissions Absolute, tonnesCO 2 e Intensity, kgCO 2 e/MWh sold Scope 1 25,966 0.54 Scope 2, location based 355,110 7.38 The bulk of SP Group’s GHG emissions in Scope 2 resulted from the dissipated energy emissions from technical losses via the distribution network and the transmission system in Singapore. While these emissions are inherent in the operations of the network, SP Group is committed to identifying opportunities to reduce the emissions from other key business activities that we operate and can influence. Value Add 30 Vision 2030 Reduce Carbon 30 We have set ourselves a “30-30-30” target to add at least 30 per cent value to our customers and reduce our carbon footprint by 30 per cent, by 2030. With FY2018/2019 as the baseline year where applicable, selected performance indicators will be measured and tracked in relation to our material topics of network reliability, innovation and customer empowerment. Our SAIDI performance for electricity network improved to 0.56 minute as compared to 0.87 minute in the previous year More than 29,000 tonnesCO 2 e avoided from our various low carbon solutions offered to our customers In FY2019/2020, our System Average Interruption Duration Index (SAIDI) for electricity network improved to 0.56 minute as compared to 0.87 minute in the previous year. Commonly used as a reliability indicator by electricity companies, SAIDI measures the average outage duration experienced by each customer served. Our improvement reflects the continuous efforts we have put in place to ensure our customers are provided with reliable electricity supply. We have also facilitated the switch for 46 per cent of residential customers and 43 per cent of small business customers in the Open Electricity Market, enabling them to enjoy savings of 20 per cent to 30 per cent off the regulated tariff. Customers also have the option of a non-standard price plan to buy electricity from the wholesale electricity market. The various initiatives that have resulted from our focus on innovation have helped to reduce the carbon footprint of our customers through avoided emissions. In FY2019/2020, the carbon dioxide (CO 2 ) emissions avoided amounted to more than 29,000 tonnes carbon dioxide equivalent (tonnesCO 2 e), which was 19 per cent more than the baseline year of FY2018/2019. 03 SP GROUP Sustainability Review FY2019/2020 Contributing to SDG 7 Targets SDG targets by 2030 Material topic Our key contributions 7.1 Energy Access Ensure universal access to affordable, reliable and modern energy services. Network reliability Innovation • Investing in network infrastructure upgrades • Deploying smart grid technologies to improve and maintain network reliability • Increasing electric vehicle charging stations Customer empowerment • Enabling access to the Open Electricity Market by empowering customers to choose electricity packages and enjoy savings • Deploying digital solutions for energy consumers 7.2 Renewable Energy Increase substantially the share of renewable energy in the global energy mix. Innovation • Deploying solar PV projects • Testing green hydrogen • Testing waste-to-energy solutions • Issuing and trading of Renewable Energy Certificates 7.3 Energy Efficiency Double the global rate of improvement in energy efficiency. Innovation Customer empowerment • Developing smart building and smart district level solutions • Deploying district cooling and energy saving solutions • Deploying smart technology through advanced electricity meters and SP Utilities mobile app • Spreading environmental awareness through GreenWall, GreenUP, Energy Challenge and My Carbon Footprint Refer to page 17 for more details on these initiatives 04 SP GROUP Sustainability Review FY2019/2020 Network Reliability Why This is Material SP Group serves a large customer base who expects uninterrupted power and a high-quality maintenance framework. We understand that people and businesses rely on us to provide consistent and reliable power. SP Group aims to deliver a high reliability rate with near-zero downtime. Network reliability will continue to be a key topic to SP Group as we strive to deliver excellence in our service provision and operations. Management Approach Network Maintenance Singapore has one of the best electricity and gas network systems in the world. Despite all our efforts, supply interruption is inevitable. They occur due to various reasons including network failure, damage by third parties, faulty equipment at customer sites or issues with the source of the supply. Electricity Network To minimise occurrence of power failure, SP Group carries out regular maintenance measures. One of the measures is online condition monitoring which checks the network around the clock. Any anomalies detected will trigger a response for the team to carry out rectification works to ensure the continued well-being of the equipment. In 2019, to enhance speed and accuracy in predicting anomalies, we have implemented online condition monitoring for newly installed 230kV and 400kV cable joints, and for all 230kV, 400kV and new 66kV switchgears. We are in the process of doing the same for all 22kV source station’s switchgears, to be completed by 2022. We also carry out physical monitoring every six to nine months. This measures the voltage and equipment condition when the checks are being conducted. If a power failure occurs, we take remediation actions to minimise the impact and downtime. Implemented online condition monitoring for newly installed 230kV and 400kV cable joints, and for all 230kV, 400kV and new 66kV switchgears to enhance speed and accuracy Employees work 24/7 at SP Group’s distribution control centre, the nerve centre of Singapore’s power grid, to ensure supply reliability. 05 SP GROUP Sustainability Review FY2019/2020 SP Group’s mobile generator crew is on standby 24/7. 1. Remote switching 2. Manual switching 3. Mobile generators 4. Cable jointing When a power fault is detected, this first course of action disconnects the affected equipment from the network and reconnects it to an alternative supply source. In 2019, we implemented remote switching capabilities for all 6.6kV distribution networks substations, enabling quicker restoration should a supply interruption occur. This is conducted when remote switching is unable to restore power supply. Power faults in low-voltage networks, such as damage to overground boxes that are used to transmit electricity to customers, are usually resolved through manual switching. These generators are deployed when power faults are reported and are used to provide temporary electricity supply while network issues are being resolved. This is conducted when switching is unable to resolve the power fault and the mobile generators cannot access the substation where the fault has occurred. Manual switching 06 SP GROUP Sustainability Review FY2019/2020 Gas Network SP Group owns and operates the gas network to supply gas to industrial, commercial and residential customers. The high pressure gas transmission system transports the main fuel source for Singapore’s power generation plants. A whole-of-life approach to asset management is adopted to manage risk and ensure that the gas network is developed, maintained and operated in a safe manner. The gas network is monitored round the clock in a system control centre. A Supervisory Control and Data Acquisition (SCADA) system is deployed on the transmission system to avail remote monitoring and operations capability, which enables immediate response to incidents. When incidents occur, response is centrally managed to ensure that performance recovery is quick and directed, and disruption to customers is minimised. SP Group checks the gas regulators regularly to ensure optimal gas supply pressure for customers. Regular inspections and maintenance are conducted on our assets to maintain reliability. An asset renewal programme tracks asset performance and replaces deteriorating assets efficiently. Patrol and leak survey of the pipelines are conducted to detect third party activities and gas leaks respectively. Dedicated planning of assets, selection of materials, project management and strict testing requirements are in place to maintain the integrity of the gas network. This enables continual good performance to existing consumers and supply to new consumers. International Collaboration In ensuring a more secure, accessible and sustainable energy future, SP Group is an active member of several international and regional working groups which benchmark and share best practices on grid operations. Participants at the 2019 HAPUA Council meeting. SP Group represents Singapore in the Heads of ASEAN Power Utilities Authorities (HAPUA) Pantone 2235C C75 M0 Y35 K0 R0 G176 B178 Pantone Red 032C C0 M91 Y87 K0 R239 G63 B54 Pantone 286C C100 M60 Y0 K6 R0 G98 B170 Pantone Process Yellow C C0 M0 Y100 K0 R:255 G242 B0 In the International Utility Working Group that was formed in 2003, SP Group is one of the utilities companies in the 10-member countries that meet annually to address grid reliability and security, integrating clean energy sources and meeting the digital needs of customers. In Southeast Asia, SP Group represents Singapore in the Heads of ASEAN Power Utilities Authorities (HAPUA). HAPUA’s key objectives include strengthening regional energy security through interconnection development and enhancing the quality and reliability of the electricity supply system. SP Group is the Chair of the Working Group #3 to focus on the areas of Distribution, Power Reliability and Quality. 07 SP GROUP Sustainability Review FY2019/2020 SP Group continues to invest in infrastructure to uphold network reliability. Initiatives Energy Access – SDG 7.1 Investing in Network Infrastructure Upgrades Planning and investing in network infrastructure upgrades is key to ensuring consumers have reliable and safe access to electricity. As part of our accelerated gas mains renewal programme, we have replaced more than 70km of aging ductile iron pipelines with more durable polyethylene pipes. This significantly reduces the risk of gas leaks and improves gas safety. We have embarked on the upgrading of two key operational systems, for gas network monitoring and control, and to support all gas market activities in Singapore. The final connection of our transmission network in the north of Singapore was also completed, enhancing the security and reliability of supply serving Liquefied Natural Gas (LNG) customers in the area. Commissioned a new 400kV substation to support more industrial capacity We have a long-term asset renewal strategy – based on the performance, condition and age of our equipment – to ensure that our electricity network remains resilient. We commissioned a new 400kV substation to support more industrial capacity and renewed one of two 230kV interconnections between Singapore and Malaysia. We have also replaced 606 switchgear panels, 158 transformers and 253km of cables in the distribution network. In 2012, we commenced an underground transmission cable tunnel project to support SP Group’s long-term plan of securing reliable and efficient electricity supply for Singapore. The project will allow us to install, repair and replace aging assets, and upgrade our network efficiently, with minimal inconvenience to the public. We have since installed and commissioned seven transmission cable circuits in our cross-island underground cable tunnels that were completed in 2019. These circuits, spanning close to 138km, are part of our long-term plan to replace aging assets and meet Singapore’s future electricity needs. 08 SP GROUP Sustainability Review FY2019/2020 Smart Grid Index In 2018, we launched the world’s first Smart Grid Index (SGI) to help utilities measure and advance in key dimensions of grid development. The SGI received strong endorsement from industry experts and stakeholders. Covering seven key aspects of an electricity grid – 1) supply reliability; 2) monitoring and control; 3) data analytics; 4) integration of Distributed Energy Resources (DER); 5) green energy; 6) security, and 7) customer empowerment and satisfaction – the SGI allows utilities to understand their strengths and areas they can improve in. Today, the SGI measures and benchmarks grid smartness across 75 utilities from 35 countries. In 2019, utilities in Asia Pacific nations made significant improvements in the rankings with an overall improvement of 10 percentage points from 2018. Improvements were most notable in areas of integration of DER, security, and customer empowerment and satisfaction. For further details on the benchmarking scores, please refer to https://www.spgroup.com.sg/what-we-do/smart-grid-index. SECURITY & SATISFACTION CUSTOMER EMPOWERMENT Best Practices by Dimensions GREEN ENERGY MONITORING & CONTROL DER INTEGRATION DATA ANALYTICS SUPPLY RELIABILITY Performance Network reliability is an important contributor to the economy and SP Group aims to ensure minimum disruption to electricity and gas supply for all businesses and households. There are two key indicators that our industry measures when assessing performance on network reliability: i) SAIDI, a system index of average duration of interruption in the power supply indicated in minutes per customers, and ii) System Average Interruption Frequency Index (SAIFI), a system index of average frequency of interruptions in the power supply. In FY2019/2020, our SAIDI for the electricity network improved by over 35 per cent. FY2018/2019 FY2019/2020 Electricity SAIDI (min) 0.87 0.56 SAIFI 0.0307 0.0366 Gas SAIDI (min) 0.0932 0.2637 SAIFI 0.0014 0.0019 To ensure minimal service disruption to our gas network, we have been actively replacing aging ductile iron pipelines with more durable polyethylene pipes to improve our gas SAIFI and SAIDI performance. Future Outlook To meet the 30-30-30 targets and minimise customer supply interruption, we actively invest in infrastructure, technology and engineering capabilities to uphold high performance standards. We continually look for innovative and cost-effective ways to deliver faster and better services and empower our staff with the knowledge they need to increase productivity and bring value to our customers and stakeholders. 09 SP GROUP Sustainability Review FY2019/2020 Innovation Why This is Material Singapore has pledged to reduce its Emissions Intensity by 36 per cent from 2005 levels by 2030. It has recently committed to enhance its nationally determined contribution to the absolute peak emissions level of 65 million tonnes of CO 2 equivalent around 2030. By 2050, Singapore aims to halve the amount of emissions it produces from its 2030 peak, with the view to achieve net-zero emissions as soon as viable in the second half of the century. Innovation and new technologies are central to facilitating this transition. SP Group can be a key facilitator and enabler for this change. Our investments in climate-friendly innovations will not only power a greener tomorrow for our business, they benefit the entire ecosystem, including organisations and individuals trying to reduce their own footprint. Management Approach SP Group takes an active approach to keep at the forefront of new technologies. Our approach has been to tap the global innovation ecosystem for exposure, test new solutions and build new capabilities to enable us to deliver value-added solutions to customers. SP has been actively engaging the global innovation ecosystem through programmes such as the Free Electrons Global Accelerator. In partnership with nine other global utilities, SP Group invites promising energy-related start-ups to apply for the accelerator programme which runs annually. Into its fourth edition in 2020, Free Electrons received a total of more than 850 start-up applications from 86 countries. Since 2017, Free Electrons has received more than 2,300 applications and investments were made in more than 100 pilot programmes while more than S$30 million has been invested in start-ups. SP Group invests in venture capital funds globally to access the innovation ecosystems and keeps abreast of market and technology developments. Our venture capital funds provide SP Group with deal flow access to start-ups globally including Asia, US and Europe. Through this innovation ecosystem, SP Group has been identifying relevant and promising technologies to run pilots. This approach allows us to validate the technologies and performance in our local environment, and build new capabilities as we partner start-ups and organisations to develop new solutions. By 2050, Singapore aims to halve the amount of emissions it produces from its 2030 peak, with the view to achieve net-zero emissions as soon as viable in the second half of the century Since 2017, Free Electrons has received more than 2,300 applications from innovative energy startups. More than 100 pilot programmes were initiated between the utilities and start-ups. More than S$30 million has been invested in the start-ups. Free Electrons utilities and start-up participants in Berlin, Germany. 10 SP GROUP Sustainability Review FY2019/2020 Initiatives Energy Access – SDG 7.1 Electric Vehicle Charging The switch to low-carbon electric vehicles (EVs) is seen as an increasingly viable route for the decarbonisation of the transportation sector globally. With our geographic size, economic landscape and existing infrastructure, Singapore is well-placed to adopt green mobility, and SP Group aims to drive this change. Over the past two years, SP Group has been partnering organisations to set up EV charging stations across the island, in line with the government’s longerterm plan to build 28,000 electric vehicle charging points by 2030. In 2019, the high-speed EV charging network was increased to 200 points across Singapore, including 52 direct current fast chargers. Locating the charging points can be done via the SP Utilities app. Through the app, users can start and stop charging, and pay for the electricity used. This allows for greater convenience to users to access the largest fleet of EV charging points in Singapore. Renewable Energy – SDG 7.2 Solar Panels SP Group has installed solar photovoltaic (PV) panels at our headquarters and district offices and developed storage systems to harness and deploy energy efficiently. This experience enables us to work with partners in the community and industrial customers to achieve similar sustainable outcomes. The Integrated Energy Solutions system includes features like the SP Group’s direct current fast charging points offer our customers a convenient and quick way to charge their electric vehicles. “ We are very pleased to work with SP Group on the enabling infrastructure for EVs at Paya Lebar Quarter. We see EVs as representing a better environmental solution for cars in Singapore and are already seeing demand from our Paya Lebar Quarter office tenants for EV charging stations.” - Mr Richard Paine, Managing Director of Paya Lebar Quarter energy storage capabilities, energy sensors and a real-time digital platform to monitor, analyse and optimise energy usage. Machine learning models were also deployed to better monitor the panels’ condition to reduce the need for regular inspections. One such digital system was developed at the local SembCorp Marine Tuas Boulevard Yard that optimises energy consumption and harnesses solar energy for significant savings. The system is paired with 4.5 MegaWattpeak (MWp) solar panels, the largest single solar rooftop at a shipyard in Southeast Asia. It will provide up to 30 per cent of electricity consumed by the yard’s steel structure fabrication workshop during peak load. 11 SP GROUP Sustainability Review FY2019/2020 Green Hydrogen While renewable energy such as solar and wind has been at the forefront of clean energy solutions, alternative clean fuels such as hydrogen gas has the potential to offer consumers a viable option for accessing clean energy. With water and energy as the bi-products, hydrogen gas as a fuel offers plenty of potential, more so for Singapore, which has limited renewable options. In 2019, SP Group installed a hydrogen energy system at our training centre at Woodleigh Park in partnership with Marubeni Corporation and Tohoku University. The system generates green hydrogen through electrolysis powered by solar energy. This has helped us convert the training centre into the first zero-emission building in Southeast Asia that is powered by green hydrogen. Since October last year, the building, which consumes about 2,000 kilowatt hours of electricity a month – equivalent to the monthly usage of five four-room Housing Board flats – has been able to operate independently from the national grid. Waste to Energy Waste generation in Singapore has increased seven fold over the past 40 years, putting immense pressure on Singapore’s only landfill at Pulau Semakau which will be full by 2035. With land being a scarce resource, there is urgent need to explore alternatives for waste disposal. SP Group and Gardens by the Bay announced plans to pilot a zero-waste solution at the Gardens. This solution offers an effective alternative to incineration using compact gasification technology to convert waste into thermal energy and biochar. As a result, waste is reduced to only five per cent of its original volume and emissions are reduced by up to 20 per cent. The smart-waste management system could enable sustainable zero-waste districts to be viable in Singapore, bringing the country closer towards a circular economy. In addition to tackling the waste issue, this technology will also allow us to explore efficient alternative solutions to generating energy and reducing our reliance on fossil fuels. SP Group harnesses renewable energy to create clean energy solutions for customers. SP Group installed a hydrogen energy system at our training centre at Woodleigh Park in partnership with Marubeni Corporation and Tohoku University SP Group and Gardens by the Bay announced plans to pilot a zero-waste solution at the Gardens. As a result, waste is reduced to only five per cent of its original volume and emissions are reduced by up to 20 per cent. The smart-waste management system is deployed at Gardens by the Bay. 12 SP GROUP Sustainability Review FY2019/2020 Renewable Energy Certificates Platform In 2018, SP Group launched the world’s first blockchain-powered Renewable Energy Certificate (REC) marketplace. The marketplace enables the trading of RECs – for renewable energy producers to sell, and for consumers wishing to use green energy to purchase. In 2019, an agreement was signed with the International REC Standard Foundation for SP Group to be the first authorised local issuer of I-RECs in the Asia Pacific. This international accreditation means consumers can be assured of the integrity of each REC transaction. With the one-stop digital REC platform, SP Group is removing barriers so that big and small consumers can achieve their green targets seamlessly and securely. Energy Efficiency – SDG 7.3 Smart Building Solutions SP Group actively explores new technologies to support the energy needs of buildings and districts. With 75F, a building intelligence provider harnessing Internet of Things and machine learning, we are A sample of an REC that is issued to consumers. In 2018, SP Group launched the world’s first blockchain-powered Renewable Energy Certificate marketplace offering a micro-climate control solution that can save up to 30 per cent in energy consumption while improving occupant comfort. This solution has been deployed at DBS Asia Hub at Changi Business Park since February 2020. Tenancity was launched in 2019 to provide offices, malls and campuses with an energy-efficient solution in both tenant and common spaces. As part of this product, the consumption insights were also offered for the landlord and tenants to know about unusual deviations from benchmarks, anomalies in usage, and water leakage detection. This allows customers to take concrete steps to save energy and water. The first project was in Changi Airport where smart electricity and water meters were deployed for all tenants in Terminal 3. Data was aggregated through a wireless mesh network, becoming one of the first to integrate smart electricity and water meters in a wireless network within a building. Through the implementation of an energyefficient solution, coupled with advanced meters and operational analytics within the tenant premises, we are able to improve operational efficiency in Changi Airport Group’s utilities billing processes. Since then, similar projects have been undertaken at HDB Connection One and Nanyang Technological University. SP Group is also working with the newly set up Singapore Eco Office from the Ministry of the Environment and Water Resources and Temasek Holdings to transform Tampines into an Eco Town. This is part of the Singapore Government’s plans to rejuvenate and transform mature towns and make them more sustainable. SP Group’s micro-climate control solution allows customers to save up to 30 per cent in energy consumption while improving occupant comfort. 13 SP GROUP Sustainability Review FY2019/2020 District Cooling and Energy Saving Solutions At Marina Bay Sands, SP Group operates the world’s largest underground district cooling system. Here, chillers centrally produce chilled water during off-peak periods, store the chilled water using a thermal energy storage system, and supply the chilled water for air conditioning use at the buildings in the Marina Bay area. If renewable energy that is used to power the chillers suddenly fluctuates, the lithium ion battery will immediately discharge energy to balance the supply, hence overcoming the challenge of inconsistent renewable energy in a cost-effective way. For the innovative efforts, SP Group was presented with the 2019 Minister for National Development’s R&D Merit Award at the Urban Sustainability R&D Congress 2019. Performance SP Group’s low-carbon initiatives have enabled our customers to avoid more than 29,000 tonnesCO 2 in FY2019/2020, equivalent to planting more than 1.4 million rain trees 1 or taking more than 6,300 cars off the road for a year 2 . Measuring this progress against the target of helping our customers reduce their carbon footprint, these initiatives have achieved 19 per cent increase in the CO 2 avoided since 2018. Future Outlook SP Group recognises that Singapore lacks land to scale up renewable energy systems. However, we plan to work with our neighbouring countries on cross-border power supply. Building transmission lines to connect the countries and using renewable energy credits to facilitate power trading can allow Singapore to use clean power even if it cannot produce it. Furthermore, we will continue to work on our strategic areas for innovation to provide our customers with low-carbon solutions. SP Group’s low carbon initiatives have enabled customers to avoid more than 29,000 tonnesCO 2 in FY19/20, equivalent to planting more than 1.4 million rain trees or taking more than 6,300 cars off the road for a year SP Group operates the world’s largest underground district cooling system that supplies chilled water for air conditioning to buildings in the Marina Bay area. 1 One mature rain tree absorbs 0.0201 tonnesCO 2 a year - data from My Carbon Footprint study by South Pole 2 From US EPA Greenhouse Gas Equivalencies Calculator 14 SP GROUP Sustainability Review FY2019/2020 Customer Empowerment Why This is Material The transition towards a clean energy economy will largely be driven by end-user consumption. Given that SP Group provides electricity and gas transmission and distribution services to consumers in Singapore, customer education and empowerment will support Singapore’s target to transition to a low-carbon future. Beyond this, empowerment of customers can result in energy and cost savings for the customers of SP Group, increasing value to them. Management Approach SP Group’s customers are at the core of our business strategies. Our initiatives for the community and our customers are aligned with our mission – to deliver reliable and efficient utilities services to enhance the economy and the quality of life. Public education is an important aspect of our management approach. SP Heart Workers, the staff volunteers of SP Group, organise interactive workshops and training for members of the community on issues of energy efficiency and safety. In 2019, we engaged students from the Nanyang Polytechnic School of Interactive and Digital Media to develop a series of gas safety awareness videos. These videos were part of a gas safety campaign that we rolled out in September last year. Empowerment Through Technology To provide greater convenience to our customer base, we have embarked on a digital transformation journey. This has resulted in digital products that power internal business units and energy technology products that are available to customers. With energy technology as a tool to drive sustainability, the primary goals are to: 1) inform, 2) enable and 3) add value. Inform Timely data, information and recommendations on your energy use. Enable Take actions through direct control and automation with AI recommendations. Add Value Providing economic value while contributing to sustainability. 15 SP GROUP Sustainability Review FY2019/2020 Initiatives Energy Access – SDG 7.1 Open Electricity Market In 2018, the electricity market in Singapore opened up, allowing residential consumers to choose their utilities package from new retailers in the market. Regardless of their choice of whether to remain with SP Group at the regulated tariff, or switch to another electricity retailer, SP Group is committed to helping consumers make the right decisions which enable them to save energy and cost. Typical savings are between 20 per cent to 30 per cent off the regulated tariff. To demonstrate our commitment, we have rolled out a price comparison feature on the SP Utilities app, whereby customers can see various price plans at a glance. This makes it easier for consumers to select price plans that best suit their consumption needs. Energy Efficiency – SDG 7.3 SP Group has facilitated the switch for many of our customers to enable them to save 20 per cent to 30 per cent off the regulated tariff Smart Technology SP Group is increasingly shifting its focus to use data science and artificial intelligence (AI) to deliver efficient energy solutions to our customers. We refer to this as an “Energy Brain”. This “Energy Brain” uses intelligence gathered from a large volume of consumption data from both residential homes and businesses to provide customers with data-driven solutions. Beyond this, we are increasing customer empowerment by installing advanced electricity meters for all households, allowing residents to access their half-hourly electricity usage through our SP Utilities app. These advanced meters allow residents to gain a better picture of their consumption patterns, enabling them to implement reduction and efficiency measures in a meaningful manner. SP Group uses data science and artificial intelligence to deliver efficient energy solutions to customers. 16 SP GROUP Sustainability Review FY2019/2020 Energy Efficiency – SDG 7.3 Environmental Awareness In March 2020, SP Group launched the enhanced Carbon Footprint calculator, called My Carbon Footprint. It enables everyone in Singapore to be more aware of the environmental impact of their daily actions. First launched in December 2019, the initial version allows users to view the carbon emissions resulting from their electricity consumption. The calculator that is available on the SP Utilities app allows everyone in Singapore to measure their environmental impact from their daily lifestyle choices according to their household profile, mode and duration of commute, frequency of holiday travel, spending habits and food consumption. Approximately 13 per cent of SP Utilities app users had participated in GreenUP and completed over 1.3 million activities In addition, SP Group has launched initiatives that allow A screengrab of My Carbon Footprint. consumers to adopt a more sustainable lifestyle through their daily actions. GreenUP, also available on the SP Utilities app, aims to educate and empower customers to go green in a fun and interactive way. As of 31 March 2020, approximately 13 per cent of SP Utilities app users have participated in GreenUP and completed over 1.3 million activities cumulatively since its launch in September 2019. The Energy Savings Challenge was rolled out through various platforms including the SP Utilities app. A partnership between the National Environment Agency and SP Group, the Challenge was first launched in 2017 as a call to households to reduce their electricity use by 1 per cent by practising simple energy saving habits as a way of life to contribute to a sustainable environment. With the GreenUP feature on the SP Utilities app, users can participate in challenges and earn rewards. 17 SP GROUP Sustainability Review FY2019/2020 Performance Customer Empowerment As of 31 March 2020, 46 per cent of households and 43 per cent of eligible businesses have switched to buying electricity from a retailer of their choice. They have since enjoyed savings of about 20 per cent to 30 per cent off the regulated tariff. Customers also have the option of buying electricity from the wholesale electricity market. Under this arrangement, customers buy at the wholesale electricity price which varies every half an hour depending on the prevailing demand and supply situation in Singapore’s wholesale electricity market. SP Group has installed 480,000 smart meters to businesses and households as of March 2020 Customers are empowered with their utilities consumption data via the SP Utilities app. With more than 900,000 app downloads, customers are submitting their meter readings, viewing their bills and paying directly via the SP Utilities app. Customers can pay with all credit cards from over 380 banks and enjoy rebates and rewards offered by banking partners for payment through the app. We have processed over 800,000 unique transactions through the app since 2019, giving customers greater convenience. SP Group has also installed 480,000 smart meters to businesses and households as of March 2020 and will continue to roll these out incrementally over the next five years. Future Outlook SP Group’s overarching goal is to empower everyone with the knowledge and tools to foster a low-carbon future for all. We will continue to harness digital technology to provide our customers with the information and means to lower their electricity consumption and adopt a more sustainable lifestyle. SP Group enables a low-carbon and sustainable future for Singapore. 18 Sustainability Review FY2019/2020 2 Kallang Sector Singapore 349277 T. +65 6916 8888 F. +65 6304 8188 https://www.spgroup.com.sg/

Search Open Electricity Markethttps://www.spgroup.com.sg/our-services/utilities/open-electricity-market OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Open Electricity Market The Open Electricity Market is an initiative by the Energy Market Authority (EMA) that allows you to enjoy more choices and flexibility when buying electricity. You can benefit from competitive pricing and innovative offers from retailers. With the Open Electricity Market, you have the choice of buying electricity from: SP Group at the regulated tariff (no action is required if you choose this option); or An electricity retailer at a price plan that best meets your needs; or The wholesale electricity market at half-hourly wholesale electricity prices through SP Group. Regardless of who you buy your electricity from, your electricity supply will stay the same. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone. Working with Retailers Our goal is to make processes convenient and efficient for all customers. SP will facilitate customer transfers between retailers and offer retailers one-stop utilities billing and call centre services. As the Market Support Services Licensee, SP continues to provide services such as: Opening of utilities account Meter reading Meter data management Billing services If your Retailer Exits the Market You will be transferred to buy electricity from SP Group as a last resort.  Households and small businesses with an average monthly consumption of less than 4MWh will buy electricity at the regulated tariff rate. Larger businesses with an average monthly consumption of at least 4MWh will buy electricity at the wholesale electricity price. There will be no disruption to your electricity supply. You will continue to receive your electricity supply through the national power grid that is operated by SP Group. Making the Switch to a Retailer Residential Consumers Business Consumers For more information on Open Electricity Market Visit www.openelectricitymarket.com.sg Have a business enquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry, and our qualified professionals will reach out to you. Contact Us Form The Sunday Times - Open Electricity Market - How to save energy and moneyhttps://www.spgroup.com.sg/dam/jcr:4b271c9a-e89d-4c36-ae95-3f38f985c89c B14 | The Sunday Times | Sunday, September 1, 2019 Me & My Property Before investing in properties, entrepreneur Gerald Tan researches extensively such as viewing listings online. B11 The Energy Market Authority stated earlier this year that consumers who have switched out of buying electricity from SP Power to one of the 12 electricity retailers pay a rate that is about 20 to 30 per cent lower than the regulated tariff. ST FILE PHOTO Open electricity market: How to save energy and money About 34% of household consumers made switch, most on 24-month standard price plan Lorna Tan Invest Editor The nationwide roll-out of the Open Electricity Market (OEM) has been completed so consumers have the power to choose who to buy electricity from and potentially lower their power bills. The roll-out started with a soft launch to households and businesses in Jurong in April last year and ended with the last zone in May, with around 1.6 million accounts or households connected. You would have received a notification package and a booklet on how to switch out of buying electricity from SP Power to one of the 12 retailers. The option to choose from these electricity retailers comes with benefits like competitive pricing and innovative offers such as cash rebates if paying via selected credit cards. About 34 per cent of household consumers have made a switch. The Energy Market Authority (EMA) stated earlier this year that consumers who have switched pay an electricity rate that is about 20 to 30 per cent lower than the regulated tariff. Retailers are offering rates ranging from 17.66 cents/kWh (kilowatt hour ) to 23.01 cents/kWh for their fixed price plans and discounts ranging from 14.5 per cent to 25 per cent off the regulated tariff plans. Most households that switched signed up for 24-month standard price plans. The fixed-price plans have seen a higher take-up than the discount off the regulated tariff plans, the EMA said. Bear in mind that you should buy electricity only from retailers authorised by the EMA. And buying electricity from a retailer does not change the way power is physically supplied to you because SP will continue to operate the national grid. For those who have not switched to an electricity retailer, there is no time pressure as you can change at any time and you can continue to buy electricity from SP at the regulated tariff as you do today. The Sunday Times highlights the role of SP, and the various plans and factors to consider so you can make an informed decision on the price plan that best suits your needs. SP’s role in OEM SP does not generate or sell electricity. It buys it from power generation companies and distributes it to consumers at zero markup. SP has continued to own, operate and maintain the national electricity grid since the OEM. It transmits and distributes electricity to all consumers. This ensures a reliable supply, regardless of your choice of retailer. SP also acts as a safeguard. If a retailer ceases operations, SP Group will take over the accounts at the default tariff price and continue to supply electricity to consumers. SP’s Wholesale Price Plan Consumers can choose from any of the 12 retailers (the list may change over time), selecting one of the many price plans that best suits their needs. Some consumers may not be aware that they can also buy directly from the wholesale electricity market via SP. This is because SP offers two price plans – the regulated tariff and a wholesale price. Consumers who prefer to keep How they compare Name Best Electricity Diamond Electric Geneco iSwitch Keppel Electric Ohm Electricity PacificLight SembCorp Power Senoko Energy Sunseap Tuas Power Union Power NOTE: Table as at Aug 26, 2019. Type of plans offered Fixed-rate plan Discount-off tariff plan Non-standard Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Wholesale market rate plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan the status quo can choose to remain with SP on the regulated tariff that is set by the EMA. When the market was progressively liberalised from 2001, commercial and industrial customers with higher consumptions already had a choice of buying electricity at a tariffed rate or at a wholesale price Contract length 6 months/1 year/2 years 1 year/2 years 2 years No contract/1 year/2 years 1 year/2 years 6 months/1 year/2 years 2 years 1 year/2 years/3 years 1 year/2 years 1 year/2 years/3 years 3 months/2 years 2 years No contract/6 months/ 1 year/2 years 6 months/1 year No contract 1 year/2 years/3 years 1 year 1 year/2 years/3 years 1 year/2 years 1 year/2 years 1 year No contract 1 year/2 years 1 year/2 years 6 months/1 year/2 years 6 months/1 year/2 years 1.5 years/2 years/3 years 6 months/2 years 1 year/2 years 6 months/2 years Source: SEEDLY.SG SUNDAY TIMES GRAPHICS from SP Group, or at retail price from the big generation companies such as Sembcorp, Tuas, Senoko and Geneco (formerly Seraya). Residential customers had the option of the wholesale price when their respective zones opened up, starting with Jurong in April last year. Price plans available to consumers REGULATED TARIFF This price plan is regulated and set by the EMA quarterly. The tariff takes into consideration the longterm cost of producing electricity and looks to protect consumers from volatile oil and gas prices. As this is a regulated price, SP does not have the flexibility of lowering it by bundling with other offers and service partners. Who is suited for this? Typically, consumers with low electricity consumption prefer to stick to the option they are familiar with and not bother with gimmicks or additional terms and conditions. The tariffed price is stable and regulated. WHOLESALE ELECTRICITY PRICE You can choose to buy electricity directly from the wholesale market at no mark-up. As the prices are determined by market forces, they are the lowest price out there. However, prices fluctuate due to demand and supply of real-time electricity consumption across Singapore. On a day when heavy industries consume a lot of electricity, the demand is high and hence the price is higher compared with night hours when these heavy industries shut down. Who is suited for this? This can be considered by consumers who are more savvy, who do not mind the volatility of real-time electricity costs that change every 30 minutes, and if they tend to consume power more in the night (for example, by using air conditioning) when prices are cheaper than in the day time. In addition, there is no fixed term tied to this option so you can terminate as and when you want. RETAIL PRICE There are multiple plans that are offered by retailers. They can be grouped into: • Fixed price – A fixed price per kilowatt of electricity. A household on this plan will pay a constant rate (for example, 20 cents/kWh) throughout the contract duration. Note that the rates retailers offer may be higher or lower than the regulated tariff. • Discount-off tariff – Discount based on a fixed percentage off the regulated tariff. The family that opts for this plan will get a fixed discount off the prevailing regulated tariff (for example, 5 per cent) throughout the contract duration. The regulated tariff is reviewed by SP Group quarterly and approved by the EMA. While these two plans are relatively cheaper compared with the regulated tariff and could be creatively bundled with other offerings and service partners, they look at the short-term cost of producing electricity, which is why they tend to be tied to a one- or two-year lock-up period. Who is suited for this? It is important that you understand the terms and conditions before signing up for a plan. Check things like whether you need to pay a fee if you terminate the plan and make a switch. Do not make the decision to switch to a retailer simply based on price. Assess your lifestyle needs and consumption patterns. In general, if you are looking at locking up a fixed price for the next one or two years, getting a fixedpriced plan is an option. Others who would like a fixed discount over the regulated tariff can opt for the discount-off tariff plan. Some retailers also offer green-energy plans that are catered towards consumers who want to do their part for the environment. Making comparisons There are more than 100 different plans offered by electricity retailers. You can visit compare.openelectricitymarket.sg to make price comparisons. Seedly has also launched an Electricity Market price comparison tool which compares the plans based on user reviews, rates, housing type, promotional codes and deals in the market. Over at UOB Bank, its UOB Utility Marketplace makes it easy for consumers to compare providers and plans through its Electricity Price Plan Recommender. lornatan@sph.com.sg Understanding the electricity tariff SP Group does not have a retailer licence and can only supply electricity to consumers at the regulated tariff rate. About 75 per cent of the tariff goes directly to generation companies as SP passes down the cost directly without any mark-up. Approximately 24 per cent of the regulated tariff goes to SP for grid charges and a market-support services fee. This component of the tariff works out to approximately five to six cents, and goes towards operating, maintaining and upgrading the national electricity grid. While energy costs have gone up and down through the years, SP says the fees for maintaining the grid have been kept stable over the past decade. SP Group is believed to be the most reliable energy distributor in the world, based on the average length of electricity interruption experienced by users. According to the System Average Interruption Duration Index, Singapore’s score is under a minute, next best is Osaka at five minutes. Energy-saving tips Electricity is generated here by burning natural gas and oil, which releases pollutants and greenhouse gases. These trap heat from the sun and keep it from escaping, causing the earth to become warmer, which in turn changes climates everywhere. When we use electricity wisely, there will be less pollution and fewer greenhouse gases. So it’s important to do our part to practise good energy conservation habits. Here are some household energy-savings tips from Singapore Power and the National Environment Agency. LIVING ROOM • Choose energy-saving lighting such as LED bulbs instead of incandescent lamps. • Always switch off electrical appliances at the power socket. Standby power can account for up to 10 per cent of home energy use. BEDROOM • Service your air-conditioners and clean the filters regularly to ensure optimal working condition. • Set the air-conditioner temperature to 25 deg C or higher. The lower the temperature, the more electricity is used. • Close doors and windows when the air-conditioning is on. • Use a laptop instead of desktop as it uses less electricity. KITCHEN • Cover liquids and food stored in the refrigerator. Uncovered items release moisture, forcing the compressor to work harder to keep the temperature low. • Allow food to cool before putting it into the refrigerator. Hot food causes the compressor to work harder to keep the temperature low. • Match the size of the pot with the size of the burner. This is because energy is lost when small pots are used on larger burners. • Wash with an optimal load to maximise energy savings. Lorna Tan Publishedandprinted bySingapore Press Holdings Limited. Co. Regn.No. 198402868E. Amember of AuditBureauof CirculationsSingapore. CustomerService(Circulation): 6388-3838,circs@sph.com.sg, Fax 6746-1925. Searchhttps://www.spgroup.com.sg/search?tag=open-electricity-market Search Open Electricity Markethttps://www.spgroup.com.sg/our-services/utilities/open-electricity-market OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Open Electricity Market The Open Electricity Market is an initiative by the Energy Market Authority (EMA) that allows you to enjoy more choices and flexibility when buying electricity. You can benefit from competitive pricing and innovative offers from retailers. With the Open Electricity Market, you have the choice of buying electricity from: SP Group at the regulated tariff (no action is required if you choose this option); or An electricity retailer at a price plan that best meets your needs; or The wholesale electricity market at half-hourly wholesale electricity prices through SP Group. Regardless of who you buy your electricity from, your electricity supply will stay the same. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone. Working with Retailers Our goal is to make processes convenient and efficient for all customers. SP will facilitate customer transfers between retailers and offer retailers one-stop utilities billing and call centre services. As the Market Support Services Licensee, SP continues to provide services such as: Opening of utilities account Meter reading Meter data management Billing services If your Retailer Exits the Market You will be transferred to buy electricity from SP Group as a last resort.  Households and small businesses with an average monthly consumption of less than 4MWh will buy electricity at the regulated tariff rate. Larger businesses with an average monthly consumption of at least 4MWh will buy electricity at the wholesale electricity price. There will be no disruption to your electricity supply. You will continue to receive your electricity supply through the national power grid that is operated by SP Group. Making the Switch to a Retailer Residential Consumers Business Consumers For more information on Open Electricity Market Visit www.openelectricitymarket.com.sg Have a business enquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry, and our qualified professionals will reach out to you. Contact Us Form The Sunday Times - Open Electricity Market - How to save energy and moneyhttps://www.spgroup.com.sg/dam/jcr:4b271c9a-e89d-4c36-ae95-3f38f985c89c B14 | The Sunday Times | Sunday, September 1, 2019 Me & My Property Before investing in properties, entrepreneur Gerald Tan researches extensively such as viewing listings online. B11 The Energy Market Authority stated earlier this year that consumers who have switched out of buying electricity from SP Power to one of the 12 electricity retailers pay a rate that is about 20 to 30 per cent lower than the regulated tariff. ST FILE PHOTO Open electricity market: How to save energy and money About 34% of household consumers made switch, most on 24-month standard price plan Lorna Tan Invest Editor The nationwide roll-out of the Open Electricity Market (OEM) has been completed so consumers have the power to choose who to buy electricity from and potentially lower their power bills. The roll-out started with a soft launch to households and businesses in Jurong in April last year and ended with the last zone in May, with around 1.6 million accounts or households connected. You would have received a notification package and a booklet on how to switch out of buying electricity from SP Power to one of the 12 retailers. The option to choose from these electricity retailers comes with benefits like competitive pricing and innovative offers such as cash rebates if paying via selected credit cards. About 34 per cent of household consumers have made a switch. The Energy Market Authority (EMA) stated earlier this year that consumers who have switched pay an electricity rate that is about 20 to 30 per cent lower than the regulated tariff. Retailers are offering rates ranging from 17.66 cents/kWh (kilowatt hour ) to 23.01 cents/kWh for their fixed price plans and discounts ranging from 14.5 per cent to 25 per cent off the regulated tariff plans. Most households that switched signed up for 24-month standard price plans. The fixed-price plans have seen a higher take-up than the discount off the regulated tariff plans, the EMA said. Bear in mind that you should buy electricity only from retailers authorised by the EMA. And buying electricity from a retailer does not change the way power is physically supplied to you because SP will continue to operate the national grid. For those who have not switched to an electricity retailer, there is no time pressure as you can change at any time and you can continue to buy electricity from SP at the regulated tariff as you do today. The Sunday Times highlights the role of SP, and the various plans and factors to consider so you can make an informed decision on the price plan that best suits your needs. SP’s role in OEM SP does not generate or sell electricity. It buys it from power generation companies and distributes it to consumers at zero markup. SP has continued to own, operate and maintain the national electricity grid since the OEM. It transmits and distributes electricity to all consumers. This ensures a reliable supply, regardless of your choice of retailer. SP also acts as a safeguard. If a retailer ceases operations, SP Group will take over the accounts at the default tariff price and continue to supply electricity to consumers. SP’s Wholesale Price Plan Consumers can choose from any of the 12 retailers (the list may change over time), selecting one of the many price plans that best suits their needs. Some consumers may not be aware that they can also buy directly from the wholesale electricity market via SP. This is because SP offers two price plans – the regulated tariff and a wholesale price. Consumers who prefer to keep How they compare Name Best Electricity Diamond Electric Geneco iSwitch Keppel Electric Ohm Electricity PacificLight SembCorp Power Senoko Energy Sunseap Tuas Power Union Power NOTE: Table as at Aug 26, 2019. Type of plans offered Fixed-rate plan Discount-off tariff plan Non-standard Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Wholesale market rate plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan the status quo can choose to remain with SP on the regulated tariff that is set by the EMA. When the market was progressively liberalised from 2001, commercial and industrial customers with higher consumptions already had a choice of buying electricity at a tariffed rate or at a wholesale price Contract length 6 months/1 year/2 years 1 year/2 years 2 years No contract/1 year/2 years 1 year/2 years 6 months/1 year/2 years 2 years 1 year/2 years/3 years 1 year/2 years 1 year/2 years/3 years 3 months/2 years 2 years No contract/6 months/ 1 year/2 years 6 months/1 year No contract 1 year/2 years/3 years 1 year 1 year/2 years/3 years 1 year/2 years 1 year/2 years 1 year No contract 1 year/2 years 1 year/2 years 6 months/1 year/2 years 6 months/1 year/2 years 1.5 years/2 years/3 years 6 months/2 years 1 year/2 years 6 months/2 years Source: SEEDLY.SG SUNDAY TIMES GRAPHICS from SP Group, or at retail price from the big generation companies such as Sembcorp, Tuas, Senoko and Geneco (formerly Seraya). Residential customers had the option of the wholesale price when their respective zones opened up, starting with Jurong in April last year. Price plans available to consumers REGULATED TARIFF This price plan is regulated and set by the EMA quarterly. The tariff takes into consideration the longterm cost of producing electricity and looks to protect consumers from volatile oil and gas prices. As this is a regulated price, SP does not have the flexibility of lowering it by bundling with other offers and service partners. Who is suited for this? Typically, consumers with low electricity consumption prefer to stick to the option they are familiar with and not bother with gimmicks or additional terms and conditions. The tariffed price is stable and regulated. WHOLESALE ELECTRICITY PRICE You can choose to buy electricity directly from the wholesale market at no mark-up. As the prices are determined by market forces, they are the lowest price out there. However, prices fluctuate due to demand and supply of real-time electricity consumption across Singapore. On a day when heavy industries consume a lot of electricity, the demand is high and hence the price is higher compared with night hours when these heavy industries shut down. Who is suited for this? This can be considered by consumers who are more savvy, who do not mind the volatility of real-time electricity costs that change every 30 minutes, and if they tend to consume power more in the night (for example, by using air conditioning) when prices are cheaper than in the day time. In addition, there is no fixed term tied to this option so you can terminate as and when you want. RETAIL PRICE There are multiple plans that are offered by retailers. They can be grouped into: • Fixed price – A fixed price per kilowatt of electricity. A household on this plan will pay a constant rate (for example, 20 cents/kWh) throughout the contract duration. Note that the rates retailers offer may be higher or lower than the regulated tariff. • Discount-off tariff – Discount based on a fixed percentage off the regulated tariff. The family that opts for this plan will get a fixed discount off the prevailing regulated tariff (for example, 5 per cent) throughout the contract duration. The regulated tariff is reviewed by SP Group quarterly and approved by the EMA. While these two plans are relatively cheaper compared with the regulated tariff and could be creatively bundled with other offerings and service partners, they look at the short-term cost of producing electricity, which is why they tend to be tied to a one- or two-year lock-up period. Who is suited for this? It is important that you understand the terms and conditions before signing up for a plan. Check things like whether you need to pay a fee if you terminate the plan and make a switch. Do not make the decision to switch to a retailer simply based on price. Assess your lifestyle needs and consumption patterns. In general, if you are looking at locking up a fixed price for the next one or two years, getting a fixedpriced plan is an option. Others who would like a fixed discount over the regulated tariff can opt for the discount-off tariff plan. Some retailers also offer green-energy plans that are catered towards consumers who want to do their part for the environment. Making comparisons There are more than 100 different plans offered by electricity retailers. You can visit compare.openelectricitymarket.sg to make price comparisons. Seedly has also launched an Electricity Market price comparison tool which compares the plans based on user reviews, rates, housing type, promotional codes and deals in the market. Over at UOB Bank, its UOB Utility Marketplace makes it easy for consumers to compare providers and plans through its Electricity Price Plan Recommender. lornatan@sph.com.sg Understanding the electricity tariff SP Group does not have a retailer licence and can only supply electricity to consumers at the regulated tariff rate. About 75 per cent of the tariff goes directly to generation companies as SP passes down the cost directly without any mark-up. Approximately 24 per cent of the regulated tariff goes to SP for grid charges and a market-support services fee. This component of the tariff works out to approximately five to six cents, and goes towards operating, maintaining and upgrading the national electricity grid. While energy costs have gone up and down through the years, SP says the fees for maintaining the grid have been kept stable over the past decade. SP Group is believed to be the most reliable energy distributor in the world, based on the average length of electricity interruption experienced by users. According to the System Average Interruption Duration Index, Singapore’s score is under a minute, next best is Osaka at five minutes. Energy-saving tips Electricity is generated here by burning natural gas and oil, which releases pollutants and greenhouse gases. These trap heat from the sun and keep it from escaping, causing the earth to become warmer, which in turn changes climates everywhere. When we use electricity wisely, there will be less pollution and fewer greenhouse gases. So it’s important to do our part to practise good energy conservation habits. Here are some household energy-savings tips from Singapore Power and the National Environment Agency. LIVING ROOM • Choose energy-saving lighting such as LED bulbs instead of incandescent lamps. • Always switch off electrical appliances at the power socket. Standby power can account for up to 10 per cent of home energy use. BEDROOM • Service your air-conditioners and clean the filters regularly to ensure optimal working condition. • Set the air-conditioner temperature to 25 deg C or higher. The lower the temperature, the more electricity is used. • Close doors and windows when the air-conditioning is on. • Use a laptop instead of desktop as it uses less electricity. KITCHEN • Cover liquids and food stored in the refrigerator. Uncovered items release moisture, forcing the compressor to work harder to keep the temperature low. • Allow food to cool before putting it into the refrigerator. Hot food causes the compressor to work harder to keep the temperature low. • Match the size of the pot with the size of the burner. This is because energy is lost when small pots are used on larger burners. • Wash with an optimal load to maximise energy savings. Lorna Tan Publishedandprinted bySingapore Press Holdings Limited. Co. Regn.No. 198402868E. Amember of AuditBureauof CirculationsSingapore. CustomerService(Circulation): 6388-3838,circs@sph.com.sg, Fax 6746-1925. Searchhttps://www.spgroup.com.sg/search?tag=open-electricity-market Search Open Electricity Markethttps://www.spgroup.com.sg/our-services/utilities/open-electricity-market OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Open Electricity Market The Open Electricity Market is an initiative by the Energy Market Authority (EMA) that allows you to enjoy more choices and flexibility when buying electricity. You can benefit from competitive pricing and innovative offers from retailers. With the Open Electricity Market, you have the choice of buying electricity from: SP Group at the regulated tariff (no action is required if you choose this option); or An electricity retailer at a price plan that best meets your needs; or The wholesale electricity market at half-hourly wholesale electricity prices through SP Group. Regardless of who you buy your electricity from, your electricity supply will stay the same. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone. Working with Retailers Our goal is to make processes convenient and efficient for all customers. SP will facilitate customer transfers between retailers and offer retailers one-stop utilities billing and call centre services. As the Market Support Services Licensee, SP continues to provide services such as: Opening of utilities account Meter reading Meter data management Billing services If your Retailer Exits the Market You will be transferred to buy electricity from SP Group as a last resort.  Households and small businesses with an average monthly consumption of less than 4MWh will buy electricity at the regulated tariff rate. Larger businesses with an average monthly consumption of at least 4MWh will buy electricity at the wholesale electricity price. There will be no disruption to your electricity supply. You will continue to receive your electricity supply through the national power grid that is operated by SP Group. Making the Switch to a Retailer Residential Consumers Business Consumers For more information on Open Electricity Market Visit www.openelectricitymarket.com.sg Have a business enquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry, and our qualified professionals will reach out to you. Contact Us Form The Sunday Times - Open Electricity Market - How to save energy and moneyhttps://www.spgroup.com.sg/dam/jcr:4b271c9a-e89d-4c36-ae95-3f38f985c89c B14 | The Sunday Times | Sunday, September 1, 2019 Me & My Property Before investing in properties, entrepreneur Gerald Tan researches extensively such as viewing listings online. B11 The Energy Market Authority stated earlier this year that consumers who have switched out of buying electricity from SP Power to one of the 12 electricity retailers pay a rate that is about 20 to 30 per cent lower than the regulated tariff. ST FILE PHOTO Open electricity market: How to save energy and money About 34% of household consumers made switch, most on 24-month standard price plan Lorna Tan Invest Editor The nationwide roll-out of the Open Electricity Market (OEM) has been completed so consumers have the power to choose who to buy electricity from and potentially lower their power bills. The roll-out started with a soft launch to households and businesses in Jurong in April last year and ended with the last zone in May, with around 1.6 million accounts or households connected. You would have received a notification package and a booklet on how to switch out of buying electricity from SP Power to one of the 12 retailers. The option to choose from these electricity retailers comes with benefits like competitive pricing and innovative offers such as cash rebates if paying via selected credit cards. About 34 per cent of household consumers have made a switch. The Energy Market Authority (EMA) stated earlier this year that consumers who have switched pay an electricity rate that is about 20 to 30 per cent lower than the regulated tariff. Retailers are offering rates ranging from 17.66 cents/kWh (kilowatt hour ) to 23.01 cents/kWh for their fixed price plans and discounts ranging from 14.5 per cent to 25 per cent off the regulated tariff plans. Most households that switched signed up for 24-month standard price plans. The fixed-price plans have seen a higher take-up than the discount off the regulated tariff plans, the EMA said. Bear in mind that you should buy electricity only from retailers authorised by the EMA. And buying electricity from a retailer does not change the way power is physically supplied to you because SP will continue to operate the national grid. For those who have not switched to an electricity retailer, there is no time pressure as you can change at any time and you can continue to buy electricity from SP at the regulated tariff as you do today. The Sunday Times highlights the role of SP, and the various plans and factors to consider so you can make an informed decision on the price plan that best suits your needs. SP’s role in OEM SP does not generate or sell electricity. It buys it from power generation companies and distributes it to consumers at zero markup. SP has continued to own, operate and maintain the national electricity grid since the OEM. It transmits and distributes electricity to all consumers. This ensures a reliable supply, regardless of your choice of retailer. SP also acts as a safeguard. If a retailer ceases operations, SP Group will take over the accounts at the default tariff price and continue to supply electricity to consumers. SP’s Wholesale Price Plan Consumers can choose from any of the 12 retailers (the list may change over time), selecting one of the many price plans that best suits their needs. Some consumers may not be aware that they can also buy directly from the wholesale electricity market via SP. This is because SP offers two price plans – the regulated tariff and a wholesale price. Consumers who prefer to keep How they compare Name Best Electricity Diamond Electric Geneco iSwitch Keppel Electric Ohm Electricity PacificLight SembCorp Power Senoko Energy Sunseap Tuas Power Union Power NOTE: Table as at Aug 26, 2019. Type of plans offered Fixed-rate plan Discount-off tariff plan Non-standard Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Wholesale market rate plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan the status quo can choose to remain with SP on the regulated tariff that is set by the EMA. When the market was progressively liberalised from 2001, commercial and industrial customers with higher consumptions already had a choice of buying electricity at a tariffed rate or at a wholesale price Contract length 6 months/1 year/2 years 1 year/2 years 2 years No contract/1 year/2 years 1 year/2 years 6 months/1 year/2 years 2 years 1 year/2 years/3 years 1 year/2 years 1 year/2 years/3 years 3 months/2 years 2 years No contract/6 months/ 1 year/2 years 6 months/1 year No contract 1 year/2 years/3 years 1 year 1 year/2 years/3 years 1 year/2 years 1 year/2 years 1 year No contract 1 year/2 years 1 year/2 years 6 months/1 year/2 years 6 months/1 year/2 years 1.5 years/2 years/3 years 6 months/2 years 1 year/2 years 6 months/2 years Source: SEEDLY.SG SUNDAY TIMES GRAPHICS from SP Group, or at retail price from the big generation companies such as Sembcorp, Tuas, Senoko and Geneco (formerly Seraya). Residential customers had the option of the wholesale price when their respective zones opened up, starting with Jurong in April last year. Price plans available to consumers REGULATED TARIFF This price plan is regulated and set by the EMA quarterly. The tariff takes into consideration the longterm cost of producing electricity and looks to protect consumers from volatile oil and gas prices. As this is a regulated price, SP does not have the flexibility of lowering it by bundling with other offers and service partners. Who is suited for this? Typically, consumers with low electricity consumption prefer to stick to the option they are familiar with and not bother with gimmicks or additional terms and conditions. The tariffed price is stable and regulated. WHOLESALE ELECTRICITY PRICE You can choose to buy electricity directly from the wholesale market at no mark-up. As the prices are determined by market forces, they are the lowest price out there. However, prices fluctuate due to demand and supply of real-time electricity consumption across Singapore. On a day when heavy industries consume a lot of electricity, the demand is high and hence the price is higher compared with night hours when these heavy industries shut down. Who is suited for this? This can be considered by consumers who are more savvy, who do not mind the volatility of real-time electricity costs that change every 30 minutes, and if they tend to consume power more in the night (for example, by using air conditioning) when prices are cheaper than in the day time. In addition, there is no fixed term tied to this option so you can terminate as and when you want. RETAIL PRICE There are multiple plans that are offered by retailers. They can be grouped into: • Fixed price – A fixed price per kilowatt of electricity. A household on this plan will pay a constant rate (for example, 20 cents/kWh) throughout the contract duration. Note that the rates retailers offer may be higher or lower than the regulated tariff. • Discount-off tariff – Discount based on a fixed percentage off the regulated tariff. The family that opts for this plan will get a fixed discount off the prevailing regulated tariff (for example, 5 per cent) throughout the contract duration. The regulated tariff is reviewed by SP Group quarterly and approved by the EMA. While these two plans are relatively cheaper compared with the regulated tariff and could be creatively bundled with other offerings and service partners, they look at the short-term cost of producing electricity, which is why they tend to be tied to a one- or two-year lock-up period. Who is suited for this? It is important that you understand the terms and conditions before signing up for a plan. Check things like whether you need to pay a fee if you terminate the plan and make a switch. Do not make the decision to switch to a retailer simply based on price. Assess your lifestyle needs and consumption patterns. In general, if you are looking at locking up a fixed price for the next one or two years, getting a fixedpriced plan is an option. Others who would like a fixed discount over the regulated tariff can opt for the discount-off tariff plan. Some retailers also offer green-energy plans that are catered towards consumers who want to do their part for the environment. Making comparisons There are more than 100 different plans offered by electricity retailers. You can visit compare.openelectricitymarket.sg to make price comparisons. Seedly has also launched an Electricity Market price comparison tool which compares the plans based on user reviews, rates, housing type, promotional codes and deals in the market. Over at UOB Bank, its UOB Utility Marketplace makes it easy for consumers to compare providers and plans through its Electricity Price Plan Recommender. lornatan@sph.com.sg Understanding the electricity tariff SP Group does not have a retailer licence and can only supply electricity to consumers at the regulated tariff rate. About 75 per cent of the tariff goes directly to generation companies as SP passes down the cost directly without any mark-up. Approximately 24 per cent of the regulated tariff goes to SP for grid charges and a market-support services fee. This component of the tariff works out to approximately five to six cents, and goes towards operating, maintaining and upgrading the national electricity grid. While energy costs have gone up and down through the years, SP says the fees for maintaining the grid have been kept stable over the past decade. SP Group is believed to be the most reliable energy distributor in the world, based on the average length of electricity interruption experienced by users. According to the System Average Interruption Duration Index, Singapore’s score is under a minute, next best is Osaka at five minutes. Energy-saving tips Electricity is generated here by burning natural gas and oil, which releases pollutants and greenhouse gases. These trap heat from the sun and keep it from escaping, causing the earth to become warmer, which in turn changes climates everywhere. When we use electricity wisely, there will be less pollution and fewer greenhouse gases. So it’s important to do our part to practise good energy conservation habits. Here are some household energy-savings tips from Singapore Power and the National Environment Agency. LIVING ROOM • Choose energy-saving lighting such as LED bulbs instead of incandescent lamps. • Always switch off electrical appliances at the power socket. Standby power can account for up to 10 per cent of home energy use. BEDROOM • Service your air-conditioners and clean the filters regularly to ensure optimal working condition. • Set the air-conditioner temperature to 25 deg C or higher. The lower the temperature, the more electricity is used. • Close doors and windows when the air-conditioning is on. • Use a laptop instead of desktop as it uses less electricity. KITCHEN • Cover liquids and food stored in the refrigerator. Uncovered items release moisture, forcing the compressor to work harder to keep the temperature low. • Allow food to cool before putting it into the refrigerator. Hot food causes the compressor to work harder to keep the temperature low. • Match the size of the pot with the size of the burner. This is because energy is lost when small pots are used on larger burners. • Wash with an optimal load to maximise energy savings. Lorna Tan Publishedandprinted bySingapore Press Holdings Limited. Co. Regn.No. 198402868E. Amember of AuditBureauof CirculationsSingapore. CustomerService(Circulation): 6388-3838,circs@sph.com.sg, Fax 6746-1925. Searchhttps://www.spgroup.com.sg/search?tag=open-electricity-market Search Open Electricity Markethttps://www.spgroup.com.sg/our-services/utilities/open-electricity-market OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Open Electricity Market The Open Electricity Market is an initiative by the Energy Market Authority (EMA) that allows you to enjoy more choices and flexibility when buying electricity. You can benefit from competitive pricing and innovative offers from retailers. With the Open Electricity Market, you have the choice of buying electricity from: SP Group at the regulated tariff (no action is required if you choose this option); or An electricity retailer at a price plan that best meets your needs; or The wholesale electricity market at half-hourly wholesale electricity prices through SP Group. Regardless of who you buy your electricity from, your electricity supply will stay the same. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone. Working with Retailers Our goal is to make processes convenient and efficient for all customers. SP will facilitate customer transfers between retailers and offer retailers one-stop utilities billing and call centre services. As the Market Support Services Licensee, SP continues to provide services such as: Opening of utilities account Meter reading Meter data management Billing services If your Retailer Exits the Market You will be transferred to buy electricity from SP Group as a last resort.  Households and small businesses with an average monthly consumption of less than 4MWh will buy electricity at the regulated tariff rate. Larger businesses with an average monthly consumption of at least 4MWh will buy electricity at the wholesale electricity price. There will be no disruption to your electricity supply. You will continue to receive your electricity supply through the national power grid that is operated by SP Group. Making the Switch to a Retailer Residential Consumers Business Consumers For more information on Open Electricity Market Visit www.openelectricitymarket.com.sg Have a business enquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry, and our qualified professionals will reach out to you. Contact Us Form The Sunday Times - Open Electricity Market - How to save energy and moneyhttps://www.spgroup.com.sg/dam/jcr:4b271c9a-e89d-4c36-ae95-3f38f985c89c B14 | The Sunday Times | Sunday, September 1, 2019 Me & My Property Before investing in properties, entrepreneur Gerald Tan researches extensively such as viewing listings online. B11 The Energy Market Authority stated earlier this year that consumers who have switched out of buying electricity from SP Power to one of the 12 electricity retailers pay a rate that is about 20 to 30 per cent lower than the regulated tariff. ST FILE PHOTO Open electricity market: How to save energy and money About 34% of household consumers made switch, most on 24-month standard price plan Lorna Tan Invest Editor The nationwide roll-out of the Open Electricity Market (OEM) has been completed so consumers have the power to choose who to buy electricity from and potentially lower their power bills. The roll-out started with a soft launch to households and businesses in Jurong in April last year and ended with the last zone in May, with around 1.6 million accounts or households connected. You would have received a notification package and a booklet on how to switch out of buying electricity from SP Power to one of the 12 retailers. The option to choose from these electricity retailers comes with benefits like competitive pricing and innovative offers such as cash rebates if paying via selected credit cards. About 34 per cent of household consumers have made a switch. The Energy Market Authority (EMA) stated earlier this year that consumers who have switched pay an electricity rate that is about 20 to 30 per cent lower than the regulated tariff. Retailers are offering rates ranging from 17.66 cents/kWh (kilowatt hour ) to 23.01 cents/kWh for their fixed price plans and discounts ranging from 14.5 per cent to 25 per cent off the regulated tariff plans. Most households that switched signed up for 24-month standard price plans. The fixed-price plans have seen a higher take-up than the discount off the regulated tariff plans, the EMA said. Bear in mind that you should buy electricity only from retailers authorised by the EMA. And buying electricity from a retailer does not change the way power is physically supplied to you because SP will continue to operate the national grid. For those who have not switched to an electricity retailer, there is no time pressure as you can change at any time and you can continue to buy electricity from SP at the regulated tariff as you do today. The Sunday Times highlights the role of SP, and the various plans and factors to consider so you can make an informed decision on the price plan that best suits your needs. SP’s role in OEM SP does not generate or sell electricity. It buys it from power generation companies and distributes it to consumers at zero markup. SP has continued to own, operate and maintain the national electricity grid since the OEM. It transmits and distributes electricity to all consumers. This ensures a reliable supply, regardless of your choice of retailer. SP also acts as a safeguard. If a retailer ceases operations, SP Group will take over the accounts at the default tariff price and continue to supply electricity to consumers. SP’s Wholesale Price Plan Consumers can choose from any of the 12 retailers (the list may change over time), selecting one of the many price plans that best suits their needs. Some consumers may not be aware that they can also buy directly from the wholesale electricity market via SP. This is because SP offers two price plans – the regulated tariff and a wholesale price. Consumers who prefer to keep How they compare Name Best Electricity Diamond Electric Geneco iSwitch Keppel Electric Ohm Electricity PacificLight SembCorp Power Senoko Energy Sunseap Tuas Power Union Power NOTE: Table as at Aug 26, 2019. Type of plans offered Fixed-rate plan Discount-off tariff plan Non-standard Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Wholesale market rate plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan the status quo can choose to remain with SP on the regulated tariff that is set by the EMA. When the market was progressively liberalised from 2001, commercial and industrial customers with higher consumptions already had a choice of buying electricity at a tariffed rate or at a wholesale price Contract length 6 months/1 year/2 years 1 year/2 years 2 years No contract/1 year/2 years 1 year/2 years 6 months/1 year/2 years 2 years 1 year/2 years/3 years 1 year/2 years 1 year/2 years/3 years 3 months/2 years 2 years No contract/6 months/ 1 year/2 years 6 months/1 year No contract 1 year/2 years/3 years 1 year 1 year/2 years/3 years 1 year/2 years 1 year/2 years 1 year No contract 1 year/2 years 1 year/2 years 6 months/1 year/2 years 6 months/1 year/2 years 1.5 years/2 years/3 years 6 months/2 years 1 year/2 years 6 months/2 years Source: SEEDLY.SG SUNDAY TIMES GRAPHICS from SP Group, or at retail price from the big generation companies such as Sembcorp, Tuas, Senoko and Geneco (formerly Seraya). Residential customers had the option of the wholesale price when their respective zones opened up, starting with Jurong in April last year. Price plans available to consumers REGULATED TARIFF This price plan is regulated and set by the EMA quarterly. The tariff takes into consideration the longterm cost of producing electricity and looks to protect consumers from volatile oil and gas prices. As this is a regulated price, SP does not have the flexibility of lowering it by bundling with other offers and service partners. Who is suited for this? Typically, consumers with low electricity consumption prefer to stick to the option they are familiar with and not bother with gimmicks or additional terms and conditions. The tariffed price is stable and regulated. WHOLESALE ELECTRICITY PRICE You can choose to buy electricity directly from the wholesale market at no mark-up. As the prices are determined by market forces, they are the lowest price out there. However, prices fluctuate due to demand and supply of real-time electricity consumption across Singapore. On a day when heavy industries consume a lot of electricity, the demand is high and hence the price is higher compared with night hours when these heavy industries shut down. Who is suited for this? This can be considered by consumers who are more savvy, who do not mind the volatility of real-time electricity costs that change every 30 minutes, and if they tend to consume power more in the night (for example, by using air conditioning) when prices are cheaper than in the day time. In addition, there is no fixed term tied to this option so you can terminate as and when you want. RETAIL PRICE There are multiple plans that are offered by retailers. They can be grouped into: • Fixed price – A fixed price per kilowatt of electricity. A household on this plan will pay a constant rate (for example, 20 cents/kWh) throughout the contract duration. Note that the rates retailers offer may be higher or lower than the regulated tariff. • Discount-off tariff – Discount based on a fixed percentage off the regulated tariff. The family that opts for this plan will get a fixed discount off the prevailing regulated tariff (for example, 5 per cent) throughout the contract duration. The regulated tariff is reviewed by SP Group quarterly and approved by the EMA. While these two plans are relatively cheaper compared with the regulated tariff and could be creatively bundled with other offerings and service partners, they look at the short-term cost of producing electricity, which is why they tend to be tied to a one- or two-year lock-up period. Who is suited for this? It is important that you understand the terms and conditions before signing up for a plan. Check things like whether you need to pay a fee if you terminate the plan and make a switch. Do not make the decision to switch to a retailer simply based on price. Assess your lifestyle needs and consumption patterns. In general, if you are looking at locking up a fixed price for the next one or two years, getting a fixedpriced plan is an option. Others who would like a fixed discount over the regulated tariff can opt for the discount-off tariff plan. Some retailers also offer green-energy plans that are catered towards consumers who want to do their part for the environment. Making comparisons There are more than 100 different plans offered by electricity retailers. You can visit compare.openelectricitymarket.sg to make price comparisons. Seedly has also launched an Electricity Market price comparison tool which compares the plans based on user reviews, rates, housing type, promotional codes and deals in the market. Over at UOB Bank, its UOB Utility Marketplace makes it easy for consumers to compare providers and plans through its Electricity Price Plan Recommender. lornatan@sph.com.sg Understanding the electricity tariff SP Group does not have a retailer licence and can only supply electricity to consumers at the regulated tariff rate. About 75 per cent of the tariff goes directly to generation companies as SP passes down the cost directly without any mark-up. Approximately 24 per cent of the regulated tariff goes to SP for grid charges and a market-support services fee. This component of the tariff works out to approximately five to six cents, and goes towards operating, maintaining and upgrading the national electricity grid. While energy costs have gone up and down through the years, SP says the fees for maintaining the grid have been kept stable over the past decade. SP Group is believed to be the most reliable energy distributor in the world, based on the average length of electricity interruption experienced by users. According to the System Average Interruption Duration Index, Singapore’s score is under a minute, next best is Osaka at five minutes. Energy-saving tips Electricity is generated here by burning natural gas and oil, which releases pollutants and greenhouse gases. These trap heat from the sun and keep it from escaping, causing the earth to become warmer, which in turn changes climates everywhere. When we use electricity wisely, there will be less pollution and fewer greenhouse gases. So it’s important to do our part to practise good energy conservation habits. Here are some household energy-savings tips from Singapore Power and the National Environment Agency. LIVING ROOM • Choose energy-saving lighting such as LED bulbs instead of incandescent lamps. • Always switch off electrical appliances at the power socket. Standby power can account for up to 10 per cent of home energy use. BEDROOM • Service your air-conditioners and clean the filters regularly to ensure optimal working condition. • Set the air-conditioner temperature to 25 deg C or higher. The lower the temperature, the more electricity is used. • Close doors and windows when the air-conditioning is on. • Use a laptop instead of desktop as it uses less electricity. KITCHEN • Cover liquids and food stored in the refrigerator. Uncovered items release moisture, forcing the compressor to work harder to keep the temperature low. • Allow food to cool before putting it into the refrigerator. Hot food causes the compressor to work harder to keep the temperature low. • Match the size of the pot with the size of the burner. This is because energy is lost when small pots are used on larger burners. • Wash with an optimal load to maximise energy savings. Lorna Tan Publishedandprinted bySingapore Press Holdings Limited. Co. Regn.No. 198402868E. Amember of AuditBureauof CirculationsSingapore. CustomerService(Circulation): 6388-3838,circs@sph.com.sg, Fax 6746-1925. Searchhttps://www.spgroup.com.sg/search?tag=open-electricity-market Search Open Electricity Markethttps://www.spgroup.com.sg/our-services/utilities/open-electricity-market OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Open Electricity Market The Open Electricity Market is an initiative by the Energy Market Authority (EMA) that allows you to enjoy more choices and flexibility when buying electricity. You can benefit from competitive pricing and innovative offers from retailers. With the Open Electricity Market, you have the choice of buying electricity from: SP Group at the regulated tariff (no action is required if you choose this option); or An electricity retailer at a price plan that best meets your needs; or The wholesale electricity market at half-hourly wholesale electricity prices through SP Group. Regardless of who you buy your electricity from, your electricity supply will stay the same. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone. Working with Retailers Our goal is to make processes convenient and efficient for all customers. SP will facilitate customer transfers between retailers and offer retailers one-stop utilities billing and call centre services. As the Market Support Services Licensee, SP continues to provide services such as: Opening of utilities account Meter reading Meter data management Billing services If your Retailer Exits the Market You will be transferred to buy electricity from SP Group as a last resort.  Households and small businesses with an average monthly consumption of less than 4MWh will buy electricity at the regulated tariff rate. Larger businesses with an average monthly consumption of at least 4MWh will buy electricity at the wholesale electricity price. There will be no disruption to your electricity supply. You will continue to receive your electricity supply through the national power grid that is operated by SP Group. Making the Switch to a Retailer Residential Consumers Business Consumers For more information on Open Electricity Market Visit www.openelectricitymarket.com.sg Have a business enquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry, and our qualified professionals will reach out to you. Contact Us Form The Sunday Times - Open Electricity Market - How to save energy and moneyhttps://www.spgroup.com.sg/dam/jcr:4b271c9a-e89d-4c36-ae95-3f38f985c89c B14 | The Sunday Times | Sunday, September 1, 2019 Me & My Property Before investing in properties, entrepreneur Gerald Tan researches extensively such as viewing listings online. B11 The Energy Market Authority stated earlier this year that consumers who have switched out of buying electricity from SP Power to one of the 12 electricity retailers pay a rate that is about 20 to 30 per cent lower than the regulated tariff. ST FILE PHOTO Open electricity market: How to save energy and money About 34% of household consumers made switch, most on 24-month standard price plan Lorna Tan Invest Editor The nationwide roll-out of the Open Electricity Market (OEM) has been completed so consumers have the power to choose who to buy electricity from and potentially lower their power bills. The roll-out started with a soft launch to households and businesses in Jurong in April last year and ended with the last zone in May, with around 1.6 million accounts or households connected. You would have received a notification package and a booklet on how to switch out of buying electricity from SP Power to one of the 12 retailers. The option to choose from these electricity retailers comes with benefits like competitive pricing and innovative offers such as cash rebates if paying via selected credit cards. About 34 per cent of household consumers have made a switch. The Energy Market Authority (EMA) stated earlier this year that consumers who have switched pay an electricity rate that is about 20 to 30 per cent lower than the regulated tariff. Retailers are offering rates ranging from 17.66 cents/kWh (kilowatt hour ) to 23.01 cents/kWh for their fixed price plans and discounts ranging from 14.5 per cent to 25 per cent off the regulated tariff plans. Most households that switched signed up for 24-month standard price plans. The fixed-price plans have seen a higher take-up than the discount off the regulated tariff plans, the EMA said. Bear in mind that you should buy electricity only from retailers authorised by the EMA. And buying electricity from a retailer does not change the way power is physically supplied to you because SP will continue to operate the national grid. For those who have not switched to an electricity retailer, there is no time pressure as you can change at any time and you can continue to buy electricity from SP at the regulated tariff as you do today. The Sunday Times highlights the role of SP, and the various plans and factors to consider so you can make an informed decision on the price plan that best suits your needs. SP’s role in OEM SP does not generate or sell electricity. It buys it from power generation companies and distributes it to consumers at zero markup. SP has continued to own, operate and maintain the national electricity grid since the OEM. It transmits and distributes electricity to all consumers. This ensures a reliable supply, regardless of your choice of retailer. SP also acts as a safeguard. If a retailer ceases operations, SP Group will take over the accounts at the default tariff price and continue to supply electricity to consumers. SP’s Wholesale Price Plan Consumers can choose from any of the 12 retailers (the list may change over time), selecting one of the many price plans that best suits their needs. Some consumers may not be aware that they can also buy directly from the wholesale electricity market via SP. This is because SP offers two price plans – the regulated tariff and a wholesale price. Consumers who prefer to keep How they compare Name Best Electricity Diamond Electric Geneco iSwitch Keppel Electric Ohm Electricity PacificLight SembCorp Power Senoko Energy Sunseap Tuas Power Union Power NOTE: Table as at Aug 26, 2019. Type of plans offered Fixed-rate plan Discount-off tariff plan Non-standard Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Wholesale market rate plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan the status quo can choose to remain with SP on the regulated tariff that is set by the EMA. When the market was progressively liberalised from 2001, commercial and industrial customers with higher consumptions already had a choice of buying electricity at a tariffed rate or at a wholesale price Contract length 6 months/1 year/2 years 1 year/2 years 2 years No contract/1 year/2 years 1 year/2 years 6 months/1 year/2 years 2 years 1 year/2 years/3 years 1 year/2 years 1 year/2 years/3 years 3 months/2 years 2 years No contract/6 months/ 1 year/2 years 6 months/1 year No contract 1 year/2 years/3 years 1 year 1 year/2 years/3 years 1 year/2 years 1 year/2 years 1 year No contract 1 year/2 years 1 year/2 years 6 months/1 year/2 years 6 months/1 year/2 years 1.5 years/2 years/3 years 6 months/2 years 1 year/2 years 6 months/2 years Source: SEEDLY.SG SUNDAY TIMES GRAPHICS from SP Group, or at retail price from the big generation companies such as Sembcorp, Tuas, Senoko and Geneco (formerly Seraya). Residential customers had the option of the wholesale price when their respective zones opened up, starting with Jurong in April last year. Price plans available to consumers REGULATED TARIFF This price plan is regulated and set by the EMA quarterly. The tariff takes into consideration the longterm cost of producing electricity and looks to protect consumers from volatile oil and gas prices. As this is a regulated price, SP does not have the flexibility of lowering it by bundling with other offers and service partners. Who is suited for this? Typically, consumers with low electricity consumption prefer to stick to the option they are familiar with and not bother with gimmicks or additional terms and conditions. The tariffed price is stable and regulated. WHOLESALE ELECTRICITY PRICE You can choose to buy electricity directly from the wholesale market at no mark-up. As the prices are determined by market forces, they are the lowest price out there. However, prices fluctuate due to demand and supply of real-time electricity consumption across Singapore. On a day when heavy industries consume a lot of electricity, the demand is high and hence the price is higher compared with night hours when these heavy industries shut down. Who is suited for this? This can be considered by consumers who are more savvy, who do not mind the volatility of real-time electricity costs that change every 30 minutes, and if they tend to consume power more in the night (for example, by using air conditioning) when prices are cheaper than in the day time. In addition, there is no fixed term tied to this option so you can terminate as and when you want. RETAIL PRICE There are multiple plans that are offered by retailers. They can be grouped into: • Fixed price – A fixed price per kilowatt of electricity. A household on this plan will pay a constant rate (for example, 20 cents/kWh) throughout the contract duration. Note that the rates retailers offer may be higher or lower than the regulated tariff. • Discount-off tariff – Discount based on a fixed percentage off the regulated tariff. The family that opts for this plan will get a fixed discount off the prevailing regulated tariff (for example, 5 per cent) throughout the contract duration. The regulated tariff is reviewed by SP Group quarterly and approved by the EMA. While these two plans are relatively cheaper compared with the regulated tariff and could be creatively bundled with other offerings and service partners, they look at the short-term cost of producing electricity, which is why they tend to be tied to a one- or two-year lock-up period. Who is suited for this? It is important that you understand the terms and conditions before signing up for a plan. Check things like whether you need to pay a fee if you terminate the plan and make a switch. Do not make the decision to switch to a retailer simply based on price. Assess your lifestyle needs and consumption patterns. In general, if you are looking at locking up a fixed price for the next one or two years, getting a fixedpriced plan is an option. Others who would like a fixed discount over the regulated tariff can opt for the discount-off tariff plan. Some retailers also offer green-energy plans that are catered towards consumers who want to do their part for the environment. Making comparisons There are more than 100 different plans offered by electricity retailers. You can visit compare.openelectricitymarket.sg to make price comparisons. Seedly has also launched an Electricity Market price comparison tool which compares the plans based on user reviews, rates, housing type, promotional codes and deals in the market. Over at UOB Bank, its UOB Utility Marketplace makes it easy for consumers to compare providers and plans through its Electricity Price Plan Recommender. lornatan@sph.com.sg Understanding the electricity tariff SP Group does not have a retailer licence and can only supply electricity to consumers at the regulated tariff rate. About 75 per cent of the tariff goes directly to generation companies as SP passes down the cost directly without any mark-up. Approximately 24 per cent of the regulated tariff goes to SP for grid charges and a market-support services fee. This component of the tariff works out to approximately five to six cents, and goes towards operating, maintaining and upgrading the national electricity grid. While energy costs have gone up and down through the years, SP says the fees for maintaining the grid have been kept stable over the past decade. SP Group is believed to be the most reliable energy distributor in the world, based on the average length of electricity interruption experienced by users. According to the System Average Interruption Duration Index, Singapore’s score is under a minute, next best is Osaka at five minutes. Energy-saving tips Electricity is generated here by burning natural gas and oil, which releases pollutants and greenhouse gases. These trap heat from the sun and keep it from escaping, causing the earth to become warmer, which in turn changes climates everywhere. When we use electricity wisely, there will be less pollution and fewer greenhouse gases. So it’s important to do our part to practise good energy conservation habits. Here are some household energy-savings tips from Singapore Power and the National Environment Agency. LIVING ROOM • Choose energy-saving lighting such as LED bulbs instead of incandescent lamps. • Always switch off electrical appliances at the power socket. Standby power can account for up to 10 per cent of home energy use. BEDROOM • Service your air-conditioners and clean the filters regularly to ensure optimal working condition. • Set the air-conditioner temperature to 25 deg C or higher. The lower the temperature, the more electricity is used. • Close doors and windows when the air-conditioning is on. • Use a laptop instead of desktop as it uses less electricity. KITCHEN • Cover liquids and food stored in the refrigerator. Uncovered items release moisture, forcing the compressor to work harder to keep the temperature low. • Allow food to cool before putting it into the refrigerator. Hot food causes the compressor to work harder to keep the temperature low. • Match the size of the pot with the size of the burner. This is because energy is lost when small pots are used on larger burners. • Wash with an optimal load to maximise energy savings. Lorna Tan Publishedandprinted bySingapore Press Holdings Limited. Co. Regn.No. 198402868E. Amember of AuditBureauof CirculationsSingapore. CustomerService(Circulation): 6388-3838,circs@sph.com.sg, Fax 6746-1925. Searchhttps://www.spgroup.com.sg/search?tag=open-electricity-market Search Open Electricity Markethttps://www.spgroup.com.sg/our-services/utilities/open-electricity-market OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Open Electricity Market The Open Electricity Market is an initiative by the Energy Market Authority (EMA) that allows you to enjoy more choices and flexibility when buying electricity. You can benefit from competitive pricing and innovative offers from retailers. With the Open Electricity Market, you have the choice of buying electricity from: SP Group at the regulated tariff (no action is required if you choose this option); or An electricity retailer at a price plan that best meets your needs; or The wholesale electricity market at half-hourly wholesale electricity prices through SP Group. Regardless of who you buy your electricity from, your electricity supply will stay the same. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone. Working with Retailers Our goal is to make processes convenient and efficient for all customers. SP will facilitate customer transfers between retailers and offer retailers one-stop utilities billing and call centre services. As the Market Support Services Licensee, SP continues to provide services such as: Opening of utilities account Meter reading Meter data management Billing services If your Retailer Exits the Market You will be transferred to buy electricity from SP Group as a last resort.  Households and small businesses with an average monthly consumption of less than 4MWh will buy electricity at the regulated tariff rate. Larger businesses with an average monthly consumption of at least 4MWh will buy electricity at the wholesale electricity price. There will be no disruption to your electricity supply. You will continue to receive your electricity supply through the national power grid that is operated by SP Group. Making the Switch to a Retailer Residential Consumers Business Consumers For more information on Open Electricity Market Visit www.openelectricitymarket.com.sg Have a business enquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry, and our qualified professionals will reach out to you. Contact Us Form The Sunday Times - Open Electricity Market - How to save energy and moneyhttps://www.spgroup.com.sg/dam/jcr:4b271c9a-e89d-4c36-ae95-3f38f985c89c B14 | The Sunday Times | Sunday, September 1, 2019 Me & My Property Before investing in properties, entrepreneur Gerald Tan researches extensively such as viewing listings online. B11 The Energy Market Authority stated earlier this year that consumers who have switched out of buying electricity from SP Power to one of the 12 electricity retailers pay a rate that is about 20 to 30 per cent lower than the regulated tariff. ST FILE PHOTO Open electricity market: How to save energy and money About 34% of household consumers made switch, most on 24-month standard price plan Lorna Tan Invest Editor The nationwide roll-out of the Open Electricity Market (OEM) has been completed so consumers have the power to choose who to buy electricity from and potentially lower their power bills. The roll-out started with a soft launch to households and businesses in Jurong in April last year and ended with the last zone in May, with around 1.6 million accounts or households connected. You would have received a notification package and a booklet on how to switch out of buying electricity from SP Power to one of the 12 retailers. The option to choose from these electricity retailers comes with benefits like competitive pricing and innovative offers such as cash rebates if paying via selected credit cards. About 34 per cent of household consumers have made a switch. The Energy Market Authority (EMA) stated earlier this year that consumers who have switched pay an electricity rate that is about 20 to 30 per cent lower than the regulated tariff. Retailers are offering rates ranging from 17.66 cents/kWh (kilowatt hour ) to 23.01 cents/kWh for their fixed price plans and discounts ranging from 14.5 per cent to 25 per cent off the regulated tariff plans. Most households that switched signed up for 24-month standard price plans. The fixed-price plans have seen a higher take-up than the discount off the regulated tariff plans, the EMA said. Bear in mind that you should buy electricity only from retailers authorised by the EMA. And buying electricity from a retailer does not change the way power is physically supplied to you because SP will continue to operate the national grid. For those who have not switched to an electricity retailer, there is no time pressure as you can change at any time and you can continue to buy electricity from SP at the regulated tariff as you do today. The Sunday Times highlights the role of SP, and the various plans and factors to consider so you can make an informed decision on the price plan that best suits your needs. SP’s role in OEM SP does not generate or sell electricity. It buys it from power generation companies and distributes it to consumers at zero markup. SP has continued to own, operate and maintain the national electricity grid since the OEM. It transmits and distributes electricity to all consumers. This ensures a reliable supply, regardless of your choice of retailer. SP also acts as a safeguard. If a retailer ceases operations, SP Group will take over the accounts at the default tariff price and continue to supply electricity to consumers. SP’s Wholesale Price Plan Consumers can choose from any of the 12 retailers (the list may change over time), selecting one of the many price plans that best suits their needs. Some consumers may not be aware that they can also buy directly from the wholesale electricity market via SP. This is because SP offers two price plans – the regulated tariff and a wholesale price. Consumers who prefer to keep How they compare Name Best Electricity Diamond Electric Geneco iSwitch Keppel Electric Ohm Electricity PacificLight SembCorp Power Senoko Energy Sunseap Tuas Power Union Power NOTE: Table as at Aug 26, 2019. Type of plans offered Fixed-rate plan Discount-off tariff plan Non-standard Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Wholesale market rate plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan the status quo can choose to remain with SP on the regulated tariff that is set by the EMA. When the market was progressively liberalised from 2001, commercial and industrial customers with higher consumptions already had a choice of buying electricity at a tariffed rate or at a wholesale price Contract length 6 months/1 year/2 years 1 year/2 years 2 years No contract/1 year/2 years 1 year/2 years 6 months/1 year/2 years 2 years 1 year/2 years/3 years 1 year/2 years 1 year/2 years/3 years 3 months/2 years 2 years No contract/6 months/ 1 year/2 years 6 months/1 year No contract 1 year/2 years/3 years 1 year 1 year/2 years/3 years 1 year/2 years 1 year/2 years 1 year No contract 1 year/2 years 1 year/2 years 6 months/1 year/2 years 6 months/1 year/2 years 1.5 years/2 years/3 years 6 months/2 years 1 year/2 years 6 months/2 years Source: SEEDLY.SG SUNDAY TIMES GRAPHICS from SP Group, or at retail price from the big generation companies such as Sembcorp, Tuas, Senoko and Geneco (formerly Seraya). Residential customers had the option of the wholesale price when their respective zones opened up, starting with Jurong in April last year. Price plans available to consumers REGULATED TARIFF This price plan is regulated and set by the EMA quarterly. The tariff takes into consideration the longterm cost of producing electricity and looks to protect consumers from volatile oil and gas prices. As this is a regulated price, SP does not have the flexibility of lowering it by bundling with other offers and service partners. Who is suited for this? Typically, consumers with low electricity consumption prefer to stick to the option they are familiar with and not bother with gimmicks or additional terms and conditions. The tariffed price is stable and regulated. WHOLESALE ELECTRICITY PRICE You can choose to buy electricity directly from the wholesale market at no mark-up. As the prices are determined by market forces, they are the lowest price out there. However, prices fluctuate due to demand and supply of real-time electricity consumption across Singapore. On a day when heavy industries consume a lot of electricity, the demand is high and hence the price is higher compared with night hours when these heavy industries shut down. Who is suited for this? This can be considered by consumers who are more savvy, who do not mind the volatility of real-time electricity costs that change every 30 minutes, and if they tend to consume power more in the night (for example, by using air conditioning) when prices are cheaper than in the day time. In addition, there is no fixed term tied to this option so you can terminate as and when you want. RETAIL PRICE There are multiple plans that are offered by retailers. They can be grouped into: • Fixed price – A fixed price per kilowatt of electricity. A household on this plan will pay a constant rate (for example, 20 cents/kWh) throughout the contract duration. Note that the rates retailers offer may be higher or lower than the regulated tariff. • Discount-off tariff – Discount based on a fixed percentage off the regulated tariff. The family that opts for this plan will get a fixed discount off the prevailing regulated tariff (for example, 5 per cent) throughout the contract duration. The regulated tariff is reviewed by SP Group quarterly and approved by the EMA. While these two plans are relatively cheaper compared with the regulated tariff and could be creatively bundled with other offerings and service partners, they look at the short-term cost of producing electricity, which is why they tend to be tied to a one- or two-year lock-up period. Who is suited for this? It is important that you understand the terms and conditions before signing up for a plan. Check things like whether you need to pay a fee if you terminate the plan and make a switch. Do not make the decision to switch to a retailer simply based on price. Assess your lifestyle needs and consumption patterns. In general, if you are looking at locking up a fixed price for the next one or two years, getting a fixedpriced plan is an option. Others who would like a fixed discount over the regulated tariff can opt for the discount-off tariff plan. Some retailers also offer green-energy plans that are catered towards consumers who want to do their part for the environment. Making comparisons There are more than 100 different plans offered by electricity retailers. You can visit compare.openelectricitymarket.sg to make price comparisons. Seedly has also launched an Electricity Market price comparison tool which compares the plans based on user reviews, rates, housing type, promotional codes and deals in the market. Over at UOB Bank, its UOB Utility Marketplace makes it easy for consumers to compare providers and plans through its Electricity Price Plan Recommender. lornatan@sph.com.sg Understanding the electricity tariff SP Group does not have a retailer licence and can only supply electricity to consumers at the regulated tariff rate. About 75 per cent of the tariff goes directly to generation companies as SP passes down the cost directly without any mark-up. Approximately 24 per cent of the regulated tariff goes to SP for grid charges and a market-support services fee. This component of the tariff works out to approximately five to six cents, and goes towards operating, maintaining and upgrading the national electricity grid. While energy costs have gone up and down through the years, SP says the fees for maintaining the grid have been kept stable over the past decade. SP Group is believed to be the most reliable energy distributor in the world, based on the average length of electricity interruption experienced by users. According to the System Average Interruption Duration Index, Singapore’s score is under a minute, next best is Osaka at five minutes. Energy-saving tips Electricity is generated here by burning natural gas and oil, which releases pollutants and greenhouse gases. These trap heat from the sun and keep it from escaping, causing the earth to become warmer, which in turn changes climates everywhere. When we use electricity wisely, there will be less pollution and fewer greenhouse gases. So it’s important to do our part to practise good energy conservation habits. Here are some household energy-savings tips from Singapore Power and the National Environment Agency. LIVING ROOM • Choose energy-saving lighting such as LED bulbs instead of incandescent lamps. • Always switch off electrical appliances at the power socket. Standby power can account for up to 10 per cent of home energy use. BEDROOM • Service your air-conditioners and clean the filters regularly to ensure optimal working condition. • Set the air-conditioner temperature to 25 deg C or higher. The lower the temperature, the more electricity is used. • Close doors and windows when the air-conditioning is on. • Use a laptop instead of desktop as it uses less electricity. KITCHEN • Cover liquids and food stored in the refrigerator. Uncovered items release moisture, forcing the compressor to work harder to keep the temperature low. • Allow food to cool before putting it into the refrigerator. Hot food causes the compressor to work harder to keep the temperature low. • Match the size of the pot with the size of the burner. This is because energy is lost when small pots are used on larger burners. • Wash with an optimal load to maximise energy savings. Lorna Tan Publishedandprinted bySingapore Press Holdings Limited. Co. Regn.No. 198402868E. Amember of AuditBureauof CirculationsSingapore. CustomerService(Circulation): 6388-3838,circs@sph.com.sg, Fax 6746-1925. Searchhttps://www.spgroup.com.sg/search?tag=open-electricity-market Search Open Electricity Markethttps://www.spgroup.com.sg/our-services/utilities/open-electricity-market OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Open Electricity Market The Open Electricity Market is an initiative by the Energy Market Authority (EMA) that allows you to enjoy more choices and flexibility when buying electricity. You can benefit from competitive pricing and innovative offers from retailers. With the Open Electricity Market, you have the choice of buying electricity from: SP Group at the regulated tariff (no action is required if you choose this option); or An electricity retailer at a price plan that best meets your needs; or The wholesale electricity market at half-hourly wholesale electricity prices through SP Group. Regardless of who you buy your electricity from, your electricity supply will stay the same. This is because SP Group will continue to operate the national power grid and deliver electricity to everyone. Working with Retailers Our goal is to make processes convenient and efficient for all customers. SP will facilitate customer transfers between retailers and offer retailers one-stop utilities billing and call centre services. As the Market Support Services Licensee, SP continues to provide services such as: Opening of utilities account Meter reading Meter data management Billing services If your Retailer Exits the Market You will be transferred to buy electricity from SP Group as a last resort.  Households and small businesses with an average monthly consumption of less than 4MWh will buy electricity at the regulated tariff rate. Larger businesses with an average monthly consumption of at least 4MWh will buy electricity at the wholesale electricity price. There will be no disruption to your electricity supply. You will continue to receive your electricity supply through the national power grid that is operated by SP Group. Making the Switch to a Retailer Residential Consumers Business Consumers For more information on Open Electricity Market Visit www.openelectricitymarket.com.sg Have a business enquiry? Interested to find out more how our integrated services can serve your business needs? Drop us an online enquiry, and our qualified professionals will reach out to you. Contact Us Form The Sunday Times - Open Electricity Market - How to save energy and moneyhttps://www.spgroup.com.sg/dam/jcr:4b271c9a-e89d-4c36-ae95-3f38f985c89c B14 | The Sunday Times | Sunday, September 1, 2019 Me & My Property Before investing in properties, entrepreneur Gerald Tan researches extensively such as viewing listings online. B11 The Energy Market Authority stated earlier this year that consumers who have switched out of buying electricity from SP Power to one of the 12 electricity retailers pay a rate that is about 20 to 30 per cent lower than the regulated tariff. ST FILE PHOTO Open electricity market: How to save energy and money About 34% of household consumers made switch, most on 24-month standard price plan Lorna Tan Invest Editor The nationwide roll-out of the Open Electricity Market (OEM) has been completed so consumers have the power to choose who to buy electricity from and potentially lower their power bills. The roll-out started with a soft launch to households and businesses in Jurong in April last year and ended with the last zone in May, with around 1.6 million accounts or households connected. You would have received a notification package and a booklet on how to switch out of buying electricity from SP Power to one of the 12 retailers. The option to choose from these electricity retailers comes with benefits like competitive pricing and innovative offers such as cash rebates if paying via selected credit cards. About 34 per cent of household consumers have made a switch. The Energy Market Authority (EMA) stated earlier this year that consumers who have switched pay an electricity rate that is about 20 to 30 per cent lower than the regulated tariff. Retailers are offering rates ranging from 17.66 cents/kWh (kilowatt hour ) to 23.01 cents/kWh for their fixed price plans and discounts ranging from 14.5 per cent to 25 per cent off the regulated tariff plans. Most households that switched signed up for 24-month standard price plans. The fixed-price plans have seen a higher take-up than the discount off the regulated tariff plans, the EMA said. Bear in mind that you should buy electricity only from retailers authorised by the EMA. And buying electricity from a retailer does not change the way power is physically supplied to you because SP will continue to operate the national grid. For those who have not switched to an electricity retailer, there is no time pressure as you can change at any time and you can continue to buy electricity from SP at the regulated tariff as you do today. The Sunday Times highlights the role of SP, and the various plans and factors to consider so you can make an informed decision on the price plan that best suits your needs. SP’s role in OEM SP does not generate or sell electricity. It buys it from power generation companies and distributes it to consumers at zero markup. SP has continued to own, operate and maintain the national electricity grid since the OEM. It transmits and distributes electricity to all consumers. This ensures a reliable supply, regardless of your choice of retailer. SP also acts as a safeguard. If a retailer ceases operations, SP Group will take over the accounts at the default tariff price and continue to supply electricity to consumers. SP’s Wholesale Price Plan Consumers can choose from any of the 12 retailers (the list may change over time), selecting one of the many price plans that best suits their needs. Some consumers may not be aware that they can also buy directly from the wholesale electricity market via SP. This is because SP offers two price plans – the regulated tariff and a wholesale price. Consumers who prefer to keep How they compare Name Best Electricity Diamond Electric Geneco iSwitch Keppel Electric Ohm Electricity PacificLight SembCorp Power Senoko Energy Sunseap Tuas Power Union Power NOTE: Table as at Aug 26, 2019. Type of plans offered Fixed-rate plan Discount-off tariff plan Non-standard Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Wholesale market rate plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan the status quo can choose to remain with SP on the regulated tariff that is set by the EMA. When the market was progressively liberalised from 2001, commercial and industrial customers with higher consumptions already had a choice of buying electricity at a tariffed rate or at a wholesale price Contract length 6 months/1 year/2 years 1 year/2 years 2 years No contract/1 year/2 years 1 year/2 years 6 months/1 year/2 years 2 years 1 year/2 years/3 years 1 year/2 years 1 year/2 years/3 years 3 months/2 years 2 years No contract/6 months/ 1 year/2 years 6 months/1 year No contract 1 year/2 years/3 years 1 year 1 year/2 years/3 years 1 year/2 years 1 year/2 years 1 year No contract 1 year/2 years 1 year/2 years 6 months/1 year/2 years 6 months/1 year/2 years 1.5 years/2 years/3 years 6 months/2 years 1 year/2 years 6 months/2 years Source: SEEDLY.SG SUNDAY TIMES GRAPHICS from SP Group, or at retail price from the big generation companies such as Sembcorp, Tuas, Senoko and Geneco (formerly Seraya). Residential customers had the option of the wholesale price when their respective zones opened up, starting with Jurong in April last year. Price plans available to consumers REGULATED TARIFF This price plan is regulated and set by the EMA quarterly. The tariff takes into consideration the longterm cost of producing electricity and looks to protect consumers from volatile oil and gas prices. As this is a regulated price, SP does not have the flexibility of lowering it by bundling with other offers and service partners. Who is suited for this? Typically, consumers with low electricity consumption prefer to stick to the option they are familiar with and not bother with gimmicks or additional terms and conditions. The tariffed price is stable and regulated. WHOLESALE ELECTRICITY PRICE You can choose to buy electricity directly from the wholesale market at no mark-up. As the prices are determined by market forces, they are the lowest price out there. However, prices fluctuate due to demand and supply of real-time electricity consumption across Singapore. On a day when heavy industries consume a lot of electricity, the demand is high and hence the price is higher compared with night hours when these heavy industries shut down. Who is suited for this? This can be considered by consumers who are more savvy, who do not mind the volatility of real-time electricity costs that change every 30 minutes, and if they tend to consume power more in the night (for example, by using air conditioning) when prices are cheaper than in the day time. In addition, there is no fixed term tied to this option so you can terminate as and when you want. RETAIL PRICE There are multiple plans that are offered by retailers. They can be grouped into: • Fixed price – A fixed price per kilowatt of electricity. A household on this plan will pay a constant rate (for example, 20 cents/kWh) throughout the contract duration. Note that the rates retailers offer may be higher or lower than the regulated tariff. • Discount-off tariff – Discount based on a fixed percentage off the regulated tariff. The family that opts for this plan will get a fixed discount off the prevailing regulated tariff (for example, 5 per cent) throughout the contract duration. The regulated tariff is reviewed by SP Group quarterly and approved by the EMA. While these two plans are relatively cheaper compared with the regulated tariff and could be creatively bundled with other offerings and service partners, they look at the short-term cost of producing electricity, which is why they tend to be tied to a one- or two-year lock-up period. Who is suited for this? It is important that you understand the terms and conditions before signing up for a plan. Check things like whether you need to pay a fee if you terminate the plan and make a switch. Do not make the decision to switch to a retailer simply based on price. Assess your lifestyle needs and consumption patterns. In general, if you are looking at locking up a fixed price for the next one or two years, getting a fixedpriced plan is an option. Others who would like a fixed discount over the regulated tariff can opt for the discount-off tariff plan. Some retailers also offer green-energy plans that are catered towards consumers who want to do their part for the environment. Making comparisons There are more than 100 different plans offered by electricity retailers. You can visit compare.openelectricitymarket.sg to make price comparisons. Seedly has also launched an Electricity Market price comparison tool which compares the plans based on user reviews, rates, housing type, promotional codes and deals in the market. Over at UOB Bank, its UOB Utility Marketplace makes it easy for consumers to compare providers and plans through its Electricity Price Plan Recommender. lornatan@sph.com.sg Understanding the electricity tariff SP Group does not have a retailer licence and can only supply electricity to consumers at the regulated tariff rate. About 75 per cent of the tariff goes directly to generation companies as SP passes down the cost directly without any mark-up. Approximately 24 per cent of the regulated tariff goes to SP for grid charges and a market-support services fee. This component of the tariff works out to approximately five to six cents, and goes towards operating, maintaining and upgrading the national electricity grid. While energy costs have gone up and down through the years, SP says the fees for maintaining the grid have been kept stable over the past decade. SP Group is believed to be the most reliable energy distributor in the world, based on the average length of e

B14 | The Sunday Times | Sunday, September 1, 2019 Me & My Property Before investing in properties, entrepreneur Gerald Tan researches extensively such as viewing listings online. B11 The Energy Market Authority stated earlier this year that consumers who have switched out of buying electricity from SP Power to one of the 12 electricity retailers pay a rate that is about 20 to 30 per cent lower than the regulated tariff. ST FILE PHOTO Open electricity market: How to save energy and money About 34% of household consumers made switch, most on 24-month standard price plan Lorna Tan Invest Editor The nationwide roll-out of the Open Electricity Market (OEM) has been completed so consumers have the power to choose who to buy electricity from and potentially lower their power bills. The roll-out started with a soft launch to households and businesses in Jurong in April last year and ended with the last zone in May, with around 1.6 million accounts or households connected. You would have received a notification package and a booklet on how to switch out of buying electricity from SP Power to one of the 12 retailers. The option to choose from these electricity retailers comes with benefits like competitive pricing and innovative offers such as cash rebates if paying via selected credit cards. About 34 per cent of household consumers have made a switch. The Energy Market Authority (EMA) stated earlier this year that consumers who have switched pay an electricity rate that is about 20 to 30 per cent lower than the regulated tariff. Retailers are offering rates ranging from 17.66 cents/kWh (kilowatt hour ) to 23.01 cents/kWh for their fixed price plans and discounts ranging from 14.5 per cent to 25 per cent off the regulated tariff plans. Most households that switched signed up for 24-month standard price plans. The fixed-price plans have seen a higher take-up than the discount off the regulated tariff plans, the EMA said. Bear in mind that you should buy electricity only from retailers authorised by the EMA. And buying electricity from a retailer does not change the way power is physically supplied to you because SP will continue to operate the national grid. For those who have not switched to an electricity retailer, there is no time pressure as you can change at any time and you can continue to buy electricity from SP at the regulated tariff as you do today. The Sunday Times highlights the role of SP, and the various plans and factors to consider so you can make an informed decision on the price plan that best suits your needs. SP’s role in OEM SP does not generate or sell electricity. It buys it from power generation companies and distributes it to consumers at zero markup. SP has continued to own, operate and maintain the national electricity grid since the OEM. It transmits and distributes electricity to all consumers. This ensures a reliable supply, regardless of your choice of retailer. SP also acts as a safeguard. If a retailer ceases operations, SP Group will take over the accounts at the default tariff price and continue to supply electricity to consumers. SP’s Wholesale Price Plan Consumers can choose from any of the 12 retailers (the list may change over time), selecting one of the many price plans that best suits their needs. Some consumers may not be aware that they can also buy directly from the wholesale electricity market via SP. This is because SP offers two price plans – the regulated tariff and a wholesale price. Consumers who prefer to keep How they compare Name Best Electricity Diamond Electric Geneco iSwitch Keppel Electric Ohm Electricity PacificLight SembCorp Power Senoko Energy Sunseap Tuas Power Union Power NOTE: Table as at Aug 26, 2019. Type of plans offered Fixed-rate plan Discount-off tariff plan Non-standard Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Non-standard Fixed-rate plan Discount-off tariff plan Wholesale market rate plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Fixed-rate plan Discount-off tariff plan Peak and off-peak plan Non-standard Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan Fixed-rate plan Discount-off tariff plan the status quo can choose to remain with SP on the regulated tariff that is set by the EMA. When the market was progressively liberalised from 2001, commercial and industrial customers with higher consumptions already had a choice of buying electricity at a tariffed rate or at a wholesale price Contract length 6 months/1 year/2 years 1 year/2 years 2 years No contract/1 year/2 years 1 year/2 years 6 months/1 year/2 years 2 years 1 year/2 years/3 years 1 year/2 years 1 year/2 years/3 years 3 months/2 years 2 years No contract/6 months/ 1 year/2 years 6 months/1 year No contract 1 year/2 years/3 years 1 year 1 year/2 years/3 years 1 year/2 years 1 year/2 years 1 year No contract 1 year/2 years 1 year/2 years 6 months/1 year/2 years 6 months/1 year/2 years 1.5 years/2 years/3 years 6 months/2 years 1 year/2 years 6 months/2 years Source: SEEDLY.SG SUNDAY TIMES GRAPHICS from SP Group, or at retail price from the big generation companies such as Sembcorp, Tuas, Senoko and Geneco (formerly Seraya). Residential customers had the option of the wholesale price when their respective zones opened up, starting with Jurong in April last year. Price plans available to consumers REGULATED TARIFF This price plan is regulated and set by the EMA quarterly. The tariff takes into consideration the longterm cost of producing electricity and looks to protect consumers from volatile oil and gas prices. As this is a regulated price, SP does not have the flexibility of lowering it by bundling with other offers and service partners. Who is suited for this? Typically, consumers with low electricity consumption prefer to stick to the option they are familiar with and not bother with gimmicks or additional terms and conditions. The tariffed price is stable and regulated. WHOLESALE ELECTRICITY PRICE You can choose to buy electricity directly from the wholesale market at no mark-up. As the prices are determined by market forces, they are the lowest price out there. However, prices fluctuate due to demand and supply of real-time electricity consumption across Singapore. On a day when heavy industries consume a lot of electricity, the demand is high and hence the price is higher compared with night hours when these heavy industries shut down. Who is suited for this? This can be considered by consumers who are more savvy, who do not mind the volatility of real-time electricity costs that change every 30 minutes, and if they tend to consume power more in the night (for example, by using air conditioning) when prices are cheaper than in the day time. In addition, there is no fixed term tied to this option so you can terminate as and when you want. RETAIL PRICE There are multiple plans that are offered by retailers. They can be grouped into: • Fixed price – A fixed price per kilowatt of electricity. A household on this plan will pay a constant rate (for example, 20 cents/kWh) throughout the contract duration. Note that the rates retailers offer may be higher or lower than the regulated tariff. • Discount-off tariff – Discount based on a fixed percentage off the regulated tariff. The family that opts for this plan will get a fixed discount off the prevailing regulated tariff (for example, 5 per cent) throughout the contract duration. The regulated tariff is reviewed by SP Group quarterly and approved by the EMA. While these two plans are relatively cheaper compared with the regulated tariff and could be creatively bundled with other offerings and service partners, they look at the short-term cost of producing electricity, which is why they tend to be tied to a one- or two-year lock-up period. Who is suited for this? It is important that you understand the terms and conditions before signing up for a plan. Check things like whether you need to pay a fee if you terminate the plan and make a switch. Do not make the decision to switch to a retailer simply based on price. Assess your lifestyle needs and consumption patterns. In general, if you are looking at locking up a fixed price for the next one or two years, getting a fixedpriced plan is an option. Others who would like a fixed discount over the regulated tariff can opt for the discount-off tariff plan. Some retailers also offer green-energy plans that are catered towards consumers who want to do their part for the environment. Making comparisons There are more than 100 different plans offered by electricity retailers. You can visit compare.openelectricitymarket.sg to make price comparisons. Seedly has also launched an Electricity Market price comparison tool which compares the plans based on user reviews, rates, housing type, promotional codes and deals in the market. Over at UOB Bank, its UOB Utility Marketplace makes it easy for consumers to compare providers and plans through its Electricity Price Plan Recommender. lornatan@sph.com.sg Understanding the electricity tariff SP Group does not have a retailer licence and can only supply electricity to consumers at the regulated tariff rate. About 75 per cent of the tariff goes directly to generation companies as SP passes down the cost directly without any mark-up. Approximately 24 per cent of the regulated tariff goes to SP for grid charges and a market-support services fee. This component of the tariff works out to approximately five to six cents, and goes towards operating, maintaining and upgrading the national electricity grid. While energy costs have gone up and down through the years, SP says the fees for maintaining the grid have been kept stable over the past decade. SP Group is believed to be the most reliable energy distributor in the world, based on the average length of electricity interruption experienced by users. According to the System Average Interruption Duration Index, Singapore’s score is under a minute, next best is Osaka at five minutes. Energy-saving tips Electricity is generated here by burning natural gas and oil, which releases pollutants and greenhouse gases. These trap heat from the sun and keep it from escaping, causing the earth to become warmer, which in turn changes climates everywhere. When we use electricity wisely, there will be less pollution and fewer greenhouse gases. So it’s important to do our part to practise good energy conservation habits. Here are some household energy-savings tips from Singapore Power and the National Environment Agency. LIVING ROOM • Choose energy-saving lighting such as LED bulbs instead of incandescent lamps. • Always switch off electrical appliances at the power socket. Standby power can account for up to 10 per cent of home energy use. BEDROOM • Service your air-conditioners and clean the filters regularly to ensure optimal working condition. • Set the air-conditioner temperature to 25 deg C or higher. The lower the temperature, the more electricity is used. • Close doors and windows when the air-conditioning is on. • Use a laptop instead of desktop as it uses less electricity. KITCHEN • Cover liquids and food stored in the refrigerator. Uncovered items release moisture, forcing the compressor to work harder to keep the temperature low. • Allow food to cool before putting it into the refrigerator. Hot food causes the compressor to work harder to keep the temperature low. • Match the size of the pot with the size of the burner. This is because energy is lost when small pots are used on larger burners. • Wash with an optimal load to maximise energy savings. Lorna Tan Publishedandprinted bySingapore Press Holdings Limited. Co. Regn.No. 198402868E. Amember of AuditBureauof CirculationsSingapore. CustomerService(Circulation): 6388-3838,circs@sph.com.sg, Fax 6746-1925.

SP Group launches 38 high-speed electric vehicle charging points Singapore ENERGY provider SP Group has rolled out its first batch of electric vehicle charging points, in time for ride-hailing firm Grab to plug into a fleet of electric cars. The 38 points – 19 43kW alternate current (AC) chargers and 19 50kW direct current (DC) chargers – are high-speed chargers able to power up a mid-sized electric car within an hour, compared with six to eight hours via household chargers. SP said on Wednesday that the points are located at eight locations across the island, with all sited near food centres to allow drivers to take a break while their cars are being juiced up. They are the first of 1,000 charging points SP aims to launch by 2020. Users can locate and access available charging points via the SP app, which can be downloaded from the iTunes App Store and Google Play. The app includes a function which alerts users when charging is completed, and facilitate payment via DBS and POSB cards. Cards from all major banks will be included soon, SP said. The AC system will charge a mid-sized car in 45 to 60 minutes, while the DC charger will do so within half an hour or so. SP said it plans to introduce 350kW chargers “over the next few years”. These can fully charge high-performance e-cars in about 15 minutes. Currently, rates are 41.4 and 47.3 cents per kWh for its AC and DC chargers, respectively. At these rates, SP said that electric car drivers will see “at least 50 per cent cost savings” compared to those who drive comparable petrol-powered models. But The Straits Times understands that Grab will have discounted rates for drivers of its electric fleet. The company is expected to take delivery of 20 Hyundai Kona Electric crossovers this month. These cars – with a range in excess of 400km on a full charge – are part of 200 units Grab has ordered. The ride-hailing firm announced last August that it would introduce the cars as part of a partnership with SP Group. When contacted on Wednesday, Hyundai agent Komoco would only say that it had sold some Kona Electric cars to Grab and taxi operator ComfortDelGro. It will unveil the car at the Singapore Motorshow on Thursday. With seven new battery-powered models due to be launched here this year, the percentage of electric cars is set to rise from its currently negligible share of less than 0.1 per cent. But industry watchers said consumers – the vast majority of whom live in high-rises – will consider switching only when a sizeable public charging network is in place. SP Group chief executive Wong Kim Yin said that SP’s charging network will “encourage a wider adoption of green mobility in Singapore, and enable drivers to save cost”. Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction.

FAQs FOR CUSTOMERS WHO WISH TO SIGN UP FOR A RECURRING PAYMENT ARRANGEMENT ON THE SP APP WHICH IS AVAILABLE WEF 1 ST OCT 2020 CESSATION OF DBS / POSB RECURRING PAYMENT ARRANGEMENT 1. Why has SP ceased my existing Recurring Payment arrangement which I set up with DBS using my DBS / POSB credit card? We are streamlining the set-up for our Recurring Payment options so that all Recurring Payment credit card arrangements will be registered on our SP Utilities app. By enabling customers to set up their Recurring Payment arrangements on the App, we intend to give customers more control and flexibility in managing their Recurring Payment arrangements with SP. 2. Why is it not possible for SP to maintain my existing Recurring Payment arrangement with DBS until Jan 2021 and make the switch a seamless process? Your existing arrangement will be maintained until 31 Dec 2020. If your bill is due on or after 1 Jan 2021, you will have to pay by alternate means until you are able to set up a Recurring Payment arrangement on the App with your DBS card with effect from 1st Jan 2021. We have tried to make the transition period as short as possible and have provided various other payment options for you. 3. What other payment options do I have now that my Recurring Payment arrangement has been cancelled? We have several other payment options as listed below: • One-time payment on the SP Utilities App with any Visa, MasterCard ® or American Express ® card of your choice; • Recurring Payment on the SP Utilities App (DBS/POSB credit cards will be available from 1 Jan 2021); • GIRO – please find enclosed a GIRO form for your use; • Internet Banking at your bank’s website; • SingPost Self-Service Automated Machines (SAM), AXS stations or DBS/POSB/OCBC ATMs; • Post Offices and 7-Eleven stores. 4. Besides the App, are there any other channels for me to set up a Recurring Payment arrangement with my credit card? No. All Recurring Payment credit card arrangements must be set up on the App. By enabling customers to set up their Recurring Payment arrangement on the App, we intend to give customers more control and flexibility in managing their Recurring Payment arrangements with SP. 5. Currently I am not required to sign up for an online account with SP to set up a Recurring Payment arrangement with my credit card. How can I set up a Recurring Payment arrangement without an online SP account? We are sorry that this is not possible. All users must register for an account on the App before they can set up a Recurring Payment arrangement on the App. The account on the App replaces the form which users would have been required to fill up previously when setting up a Recurring Payment arrangement. 6. Can I use my DBS / POSB credit card to set up a new Recurring Payment arrangement? Yes, you can use your DBS / POSB card to set up a Recurring Payment arrangement on the App from 1 Jan 2021. 7. Can I pay with other credit cards? Can you tell me which ones are accepted? Are there any benefits? Yes. Other cards are also accepted on the App. As the benefits are governed by the terms & conditions which you have with your bank, please refer to your bank for more information. 8. What benefits can I enjoy if I set up a new Recurring Payment arrangement on the SP App for my SP utilities bills? You will have more control and flexibility in managing your Recurring Payment arrangements with SP. You can set up a Recurring Payment arrangement at any time and terminate it any time without the hassle of calling us or your bank. We provide a single point for you to set up a Recurring Payment arrangement with any Master, Visa or Amex card of your choice. You may also enjoy special rebates or promotions from your bank when you set up a Recurring Payment arrangement on the SP App. Setting up a Recurring Payment arrangement will save you the hassle of remembering to make payment every month. You will receive immediate notification on the SP App each time your payment is successfully charged to your card. You will also receive notification on the SP App for any unsuccessful charging. 9. If I use my POSB Everyday credit card to make an ad-hoc payment on the SP App or set up a Recurring Payment arrangement, will I enjoy rebates from DBS? The rebates are governed by the terms & conditions which you have with DBS. DBS has confirmed that their current terms and conditions enable you to continue enjoying the rebates for Recurring Payment arrangements. However, as DBS’ terms and conditions are subject to change, you may wish to check with DBS for the latest information. WHAT IS RECURRING PAYMENT? 10. What is a Recurring Payment arrangement? This is a new payment method introduced to bring you greater convenience by allowing seamless utilities bill payment every month without the hassle of having to remember to make payment. Once your utilities bill is ready, the SP Utilities App automatically charges the amount to your saved debit/credit card seven (7) days before the payment due date. 11. Who can use the Recurring Payment function? All users registered on the App will be able to set up and use the Recurring Payment function for their utilities bills on the App. 12. Which cards are accepted under this arrangement? Currently, all major debit and credit cards issued by UOB (American Express � , MasterCard and Visa) are accepted for payment. Visa, Master & AMEX cards issued by other banks will be accepted wef 1 Jan 2021. 13. How does Recurring Payment work? If you are on a Recurring Payment arrangement, the App will deduct the amount from your saved debit/credit card seven (7) days before the payment due date. You will receive an email confirmation once payment has been successfully processed. 14. Why does the deduction happen seven (7) days before the payment due date? This mechanism ensures that you will not miss your payment due date in the event that your Recurring Payment arrangement was unsuccessful. It gives you time to use alternative payment methods to pay your bill before the due date to avoid any late charges. 15. Can I make partial payment under this arrangement? No, you must make full payment of your utilities bill for all Recurring Payment arrangements. 16. Is there a limit to the amount I can pay under this arrangement? There is no limit to the amount. However, the payment will be subject to your card limit. 17. How long will it take for the billing organisation to receive the bill payment? Once your payment has been successfully processed, it will be reflected on the App. You will also receive an email confirmation of the payment. SETTING UP 18. How do I activate a Recurring Payment arrangement on the App? If you have an existing debit/credit card saved with us, you will be prompted to enable a Recurring Payment arrangement after you have made a utilities bill payment. Otherwise, you can also activate the Recurring Payment arrangement via My Profile > Payment Methods > Add Credit/Debit Card. 19. How do I know if my Recurring Payment set up is successful? You will receive an email confirmation at your registered email address. In the App under My Profile > Payment Methods, you will also be able to see a “Recurring” label against your debit/credit card details. 20. How many cards can I use to set up a Recurring Payment arrangement for my account? For each utilities account, you will only be able to set up a Recurring Payment arrangement using one (1) debit/credit card. An account cannot have more than one Recurring Payment arrangement using multiple debit/credit cards. 21. I have more than one utilities account. Can I use the same debit/credit card to set up Recurring Payment arrangements for different accounts? Yes, you can set up the Recurring Payment arrangement using the same debit/credit card for multiple utilities accounts. 22. Can I set a future date or scheduled instruction for my recurring bill payment? Currently, we do not have this function. 23. When will deduction take place after I have set up a Recurring Payment arrangement? Deduction will take place seven (7) days before the payment due date of your latest bill. If you have set up a Recurring Payment arrangement less than seven (7) days before the payment due date of your latest bill, please pay using other payment methods. 24. I am currently on a GIRO or DBS/POSB recurring arrangement. What happens when I subscribe to the Recurring Payment arrangement on the App? Since the App will deduct the amount seven (7) days before the payment due date, it will take precedence over your GIRO or DBS/POSB recurring arrangement. If the deduction on the App is unsuccessful, your GIRO or DBS/POSB recurring arrangement will deduct the amount on the payment due date. 25. Am I able to set up a Recurring Payment on other channels for my utilities bill? Currently, the Recurring Payment arrangement is only available on the App. 26. Is the Recurring Payment function only for SP utilities bills? Can I pay other utilities bills that are currently payable via the App? Currently, the Recurring Payment function on the App is only available for SP utilities bills. CHECKING PAYMENT TRANSACTIONS 27. How can I monitor my payment history and status? You can check all past transactions and monitor the status of newly made payments via the tab in the app. You should also receive an email confirmation each time a payment is made. ‘Pay’ UNSUCCESSFUL PAYMENTS 28. What happens if my payment is unsuccessful? In the event that your payment is unsuccessful (e.g. your debit/credit card has expired, or has insufficient credit balance/limit), you will receive an email notification to inform you of the unsuccessful transaction. You will then need to make payment using alternative methods before the payment due date as your Recurring Payment arrangement would have lapsed and would no longer be in place for your future bills. If you would like to reactivate your Recurring Payment arrangement, you can set it up again via My Profile > Payment Methods > Add Card. 29. Why has my payment failed? This may be due to a number of reasons. Kindly contact your issuing bank for clarification and assistance. DEACTIVATING RECURRING PAYMENTS / CHANGING PAYMENT METHODS 30. Can I deactivate the Recurring Payment arrangement at any point in time? Yes, you can deactivate your Recurring Payment arrangement at any time by visiting My Profile > Payment Methods > Select Card. However, kindly ensure you pay your bill on time using alternative payment methods since you are no longer on a Recurring Payment arrangement. 31. If I disable my Recurring Payment arrangement, does it take effect immediately? Yes, if you disable your Recurring Payment arrangement, it will take immediate effect. However, there will be no refund made if your Recurring Payment arrangement is disabled after payment has been successfully deducted. 32. What should I do if I dispute the charges in my bill? You should disable your Recurring Payment arrangement so that the bill will not be debited from your debit/credit card. 33. I have lost my debit/credit card that I used to set up my Recurring Payment arrangement on the App. What should I do? Please contact your issuing bank for assistance to cancel the card, and re-enter another valid debit/credit card for your Recurring Payment arrangement via My Profile > Payment Methods > Add Card. 34. I’ve recently been issued a new debit/credit card number as a replacement card from the one I saved in the app for Recurring Payments. What should I do? You may change your debit/credit card saved with us and input the new debit/credit card details by going through the same Recurring Payment set-up via My Profile > Payment Methods > Add Card. 35. What if I want to use other payment methods after I have set up the Recurring Payment arrangement on the App? If you are on a Recurring Payment arrangement but would like to sign up for GIRO instead, please cancel your Recurring Payment arrangement on the App. You can go to My Profile > Payment Methods > Select Card. 36. Can I make an ad-hoc payment on the App if I am on the Recurring Payment arrangement? If you would like to make payment via another card that is not set up for Recurring Payment, you may cancel your Recurring Payment arrangement, before making your one-time payment. OTHERS 37. I have set up a Recurring Payment arrangement for my account but my family member has paid the bill for me. Will the bill still be charged to my debit/credit card? The amount paid by your family member will be nett off from your outstanding bill and any remaining outstanding amount will be debited from your debit/credit card. 38. Can I use UNI$ to pay for my utilities bill if I am on Recurring Payment? No, you cannot use UNI$ to pay for your utilities bill once you are on the Recurring Payment arrangement. ----------------------------------------------------------------

GETTING STARTED OPENING YOUR UTILITIES ACCOUNT GETTING YOUR UTILITIES SUPPLIES MANAGING YOUR UTILITIES ACCOUNT CLOSING YOUR UTILITIES ACCOUNT 5 Here are steps to guide you through your commercial utilities journey with us. Getting started • Use of premises • Types of supply • Meter(s) requirements • Security deposit and supply capacity/load Opening your utilities account • Where to apply? • Required documents Getting your utilities supplies • Requirements for electrical installation licence (for > 45kVA) • When can supplies be turned on? • Express turn-on requirements Managing your utilities account • Applying for an e-account • Reading your meters • Paying your bills • Understanding the tariff • How to switch electricity supply to a retailer? Closing your utilities account • Required documents • Things to note after closing your utilities account 2 GETTING STARTED GETTING STARTED USE OF PREMISES Residential – Domestic Use For premises that are used exclusively for residential purposes. Commercial – Non-Domestic Use For premises that are used for the purpose of, or in connection with any trade, business or profession. It is important to declare the use of premises correctly as it is an offence under the Public Utilities Act (Cap. 261) to make any false statement, representation or declaration in connection with the application for water supplied by the Public Utilities Board (PUB). 3 GETTING STARTED TYPES OF SUPPLY Permanent Supply Application for any residential, trade, business or professional use. Application for the following type of premises: Construction Site Street Opera (e.g. Wayang) Site Office Gondola Temporary Supply After opening of utilities account: Premises without Electricity Meter Installation, testing and submission of Electrical Installation Licence (EIL) (if applicable) are required before turning on utilities supply. Please refer to Page 9 for more information. Premises without Water Meter PUB will install and turn on water supply within three (3) business days after all plumbing works are completed and relevant documents are submitted. Premises without Gas Meter Please contact City Energy Pte. Ltd. (as Trustee of City Energy Trust) at 1800 555 1661 or visit City Energy Showroom at Plaza Singapura, #03-78 (68 Orchard Road, Singapore 238839) if you require gas supply. 4 SECURITY DEPOSIT + AND Initial Security Deposit required – Permanent Supply Use of Premises Water Electricity Gas HDB Shop Houses Stalls – Cooking Stalls – Non-Cooking Multi-Storey Carpark ATM/Translink/ Info Teller Bin Compound $100 $200 $600 $200 $500 $200 $100 $400 Public Lighting Refer to SP PowerGrid Quotation Others $3.50 per Cu M or $300, whichever is higher Based on Supply Capacity (kVA)* $400 *Please check with your appointed Licensed Electrical Worker (LEW) on the Supply Capacity. Supply Capacity (kVA) Up to 15 16 to 45 46 to 75 76 to 140 141 to 180 181 to 230 231 to 280 281 to 460 461 to 560 561 to 1,000 1,001 and above Security Deposit $450 $1,350 $2,100 $4,050 $5,100 $6,600 $7,950 $13,050 $15,900 $28,500 $57,000 5 Security Deposit (cont'd) Supply Capacity (kW) Security Deposit High Tension & Extra High Tension (Temporary & Permanent Supply) $40 per kW Initial Security Deposit required – Temporary Supply Use of Premises Water Electricity Construction Site $3.50 per Cu M or $300, whichever is higher Based on Supply Capacity Site Office $1,300 Street Opera (e.g. Wayang) $150 per day Gondola $200 + The rates are subjected to review. 6 OPENING YOUR UTILITIES ACCOUNT OPENING YOUR UTILITIES ACCOUNT SP Group Website WHERE TO APPLY? Scan here or visit https://openaccount.spgroup.com.sg/#/open-account/ to open a commercial utilities account. You are required to make payment for your initial security deposit via eNETS or Credit Card during the online application. For payment via eNETS, you will require a valid Internet Banking Personal Account with DBS/POSB/OCBC/Plus, Citibank, or UOB (eNETS Debit), adequate balance and payment limit sufficient for the security deposit deduction. For payment via Visa/Mastercard, please note that it is only applicable for electricity supply of up to 1,001kVA and above and other services such as water and gas. Customer Service Centre Opening hours Mon – Fri : 8.30am to 6.00pm Sat : 8.30am to 1.00pm Closed on Sun & Public Holidays 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 7 Required Documents 1 Application Form 2 ID CARD WORK PASS OPENING YOUR UTILITIES ACCOUNT Under Personal Name Application Form (Completed and signed) 3 Tenancy agreement Documentary proof of occupancy (e.g. Tenancy agreement or property tax) NRIC/FIN (Front and Back) [For Foreign Delegates, please provide copy of Green Card/Employment Pass/ copy of Exemption Order] 4 SPECIMEN Initial security deposit is payable upon application 1 Application Form 2 Application Form (Completed and signed) Latest ACRA detailed Business Profile/Bizfile 3 Tenancy agreement 4 Under Company Name Documentary proof of occupancy (e.g. Tenancy agreement or property tax) Copy of Acknowledgement of Electrical Installation Licence Requirement Form (EIL Form) (for > 45kVA) 5 SPECIMEN Initial security deposit is payable upon application Required upon request • Copy of Director's NRIC/FIN card [Front and Back] • Letter of Authorisation + – if signatory is not a Director according to ACRA listing + To be authorised by the Director listed in the recent ACRA detailed Business Profile/ Bizfile on the letterhead issued by the company, indicating its representative's name and identification number, i.e. NRIC or FIN. Additional Documents for Temporary Supply 1 2 Quotation for Electricity Supply Connection and EIL issued by EMA Water quotation from PUB 8 GETTING YOUR UTILITIES SUPPLIES REQUIREMENTS FOR ELECTRICAL Upon account opening, you are required to obtain an Electrical Installation Licence (EIL) when you use or operate an electrical installation of approved load exceeding 45kVA for commercial purposes. GETTING YOUR UTILITIES SUPPLIES HOW DO I APPLY FOR AN ELECTRICAL You are required to appoint a Licensed Electrical Worker (LEW) of the appropriate class to take charge of the electrical installation and submit the application for an EIL. Scan for more details 9 ELECTRICITY WHEN CAN SUPPLIES BE TURNED ON? Premises Type (Permanent Supply with meter(s) on site) Supply Turn-On Premises with electricity supply <45kVA Premises with electricity supply >45kVA 2 business days 3 business days upon submission of EIL GETTING YOUR UTILITIES SUPPLIES Same-day express turn-on service is subject to availability and with at least three hours advance notice. An express service charge is applicable for working weekdays/Saturdays. Please note that express service is unavailable for premises with: Electricity supply capacity exceeding 45kVA Water meters exceeding 25mm Commercial Gas MARKET Electricity currently supplied from the Open Electricity Market (OEM) via a licensed electricity retailer or SP Group at the wholesale electricity price 10 MANAGING YOUR UTILITIES ACCOUNT Please apply for an e-account to manage your utilities account via SP Utilities Portal. Scan here to apply Print the completed online application form, and endorse with your signature and company stamp. Submit the form to https://services.spservices.sg/#/uploadEServices Your application will be reviewed and once it is approved, the login details will be sent to the email address indicated in your online application. Get the SP App to manage your bill with greater convenience READING YOUR METERS Meter readings are taken once every two months. On months where meters are not read, your bill will be estimated based on the average daily usage between your last two actual reads. Your bill will be adjusted when your meters are next read. To avoid bill estimation, we strongly encourage customers to make use of the following e-services available for submission of meter readings: MANAGING YOUR UTILITIES ACCOUNT • SP Utilities Portal via spgrp.sg/UPortal • SP App • Email to customerreading@spgroup.com.sg Scan here to understand your utilities bill 11 PAYING YOUR BILLS eGIRO How to Apply? • Through SP Utilities Portal or SP app • Internet banking for DBS, POSB and OCBC cardholders Approval may take up to 48 hours. You may check the status of your eGIRO application via the SP Utilities Portal or SP app. Other Payment Modes Payment by credit cards via the SP App DBS/UOB/OCBC Internet banking DBS/POSB/ OCBC ATMs 7-Eleven stores SP Group Customer Service Centre AXS stations MANAGING YOUR UTILITIES ACCOUNT Note: Pink notices are issued as a reminder when payments are not made by the due date. A fee of $0.55 (inclusive of GST) applies and will be reflected in the next bill. If no payment is received after the reminder, a late payment charge of 1% will be imposed on any outstanding balance in the subsequent bill. UNDERSTANDING THE TARIFF HOW TO SWITCH ELECTRICITY SUPPLY TO RETAILER? For more information on tariffs, scan here For more information on Open Electricity Market, scan here 12 CLOSING YOUR UTILITIES ACCOUNT Required Documents Under Personal Name 1 Termination Form Termination of Utilities Supply Form (Completed and signed) 2 ID CARD WORK PASS NRIC/FIN (Front and Back) 1 Termination 2 Form Under Company Name Termination of Utilities Supply Form (Completed and signed) Required upon request Latest ACRA detailed Business Profile/Bizfile • Copy of Director's NRIC/FIN card [Front and Back] • Letter of Authorisation* – if signatory is not a Director according to ACRA listing *To be authorised by the Director listed in the recent ACRA detailed Business Profile/Bizfile on the letterhead issued by the company, indicating its representative's name and identification number, i.e. NRIC or FIN. In person: Please bring along the required documents during your visit to our Customer Service Centre Termination of Utilities Supply Forms are available at our service counters. 13 CLOSING YOUR UTILITIES ACCOUNT THINGS TO NOTE AFTER CLOSING YOUR UTILITIES ACCOUNT Termination of Gas Supply For termination of gas supply, City Energy charges a termination fee for commercial premises. Separate gas appliance disconnection fee is chargeable if required. Please refer to www.cityenergy.com.sg for more information. Refund of Security Deposit Upon closure of utilities account, the security deposit will be used to offset the final charges. Any credit balance left in your account may be transferred to other accounts under your name, if there are any outstanding charges before the final balance is refunded to you. You should receive your final bill and refund (if any) within a month. You may indicate the following in the termination form for credit balance (if any) to be: 1 2 3 GIRO DONATE Refunded via cheque Refunded to your active Giro linked to the utilities account Donated to SP Heartware Fund 4 5 Refunded to your SGD Bank account (Please provide a copy of your bank statement for verification purposes) Transferred to another active utilities account CLOSING YOUR UTILITIES ACCOUNT GIRO For utilities account under GIRO, the GIRO arrangement will be terminated after we have deducted the final charges. 14 READY TO START YOUR UTILITIES JOURNEY WITH US? Utilities Account Opening Checklist Use of premises: Types of supply: Security deposit $ Supply capacity Domestic Permanent kVA Non-Domestic Temporary Meter(s) requirements: Need to engage Licensed Electrical Worker Need to engage Licensed Plumber Need to contact City Energy Pte. Ltd. (as Trustee of City Energy Trust) Required documents (Refer to Page 8) Notes: Download forms here 15 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 1800 222 2333 www.spgroup.com.sg

Registration Form SINGAPORE INSTITUTE OF POWER AND GAS REGISTRATION FORM (COMPANY) PART A: COURSE DETAILS COURSE TITLE COURSE CODE COURSE DATE FULL COURSE FEE PART B: PARTICULARS NAME OF BILLING COMPANY UEN REGISTERED ADDRESS SME (Y/N) NAME OF CONTACT PERSON DESIGNATION EMAIL ADDRESS CONTACT NUMBER NOTE: # Required for SSG Funding D Full NRIC is Required for SSG Funding Ä For Security Clearance to Substations " Required for Professional Development Point (PDU) · Required to Access Learning Management System No. Full Name (as in NRIC/FIN) #D NRIC/FIN No. (Last 4 Characters eg.468A) # Date of Birth (dd/mm/yy) Ä Place of Birth # Nationality # Race # Residential Status # Gender (M / F) Designation # Highest Qualification " PE Number (if applicable) · Personal Mobile No. · Personal Email Address 1 2 3 4 5 6 7 8 PART C: PAYMENT 1) All prices for the courses are subjected to prevailing GST 2) Payment is required to be made before course/programme commencement for securing the training places. By Bank Transfer Bank Name: United Overseas Bank Limited Bank Branch: UOB Main Address: UOB Plaza 1, 80 Raffles Place, Singapore 048624 Account Name: Singapore Institute of Power and Gas Pte Ltd Bank Code: 7375 Branch Code: 1 Account Number: 451-302-969-6 Swift Code: UOVBSGSG By Vendors@Gov Business Unit Code Attention to By Cheque Cheque Number Issuing Bank Note: Please indicate conmpany name and invoice number behind the cheque Cheque shall be made payable to SINGAPORE INSTITUTE OF POWER AND GAS PTE LTD and mailed to: SP Group, 2 Kallang Sector, Level 2, Singapore 349277 Attn: Singapore Institute of Power and Gas, Training Ops PART D: DECLARATION & PERSONAL DATA PROTECTION ACT By submitting and signing this registration form, I hereby declare that all information given in this form is true and accurate, and I agree to the terms and conditions stated below. I/We acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of: (i) providing the requested services in respect of the course(s); (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name of Authorised Personnel Designation Signature Date TERMS AND CONDITIONS 1) The company and individual applicant has read and understood the terms of the course information and registration form. 2) The information collected on this form is used for course registration, account servicing of course-related activities and/or for application of course-related funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 3 weeks before course commencement. 4) Payment must be made to SIPG before the due date of tax invoice. 5) SIPG reserves the right to amend any details relating to the course without any prior notice. 6) Request for withdrawal/transfer/replacement must be made in writing at least 5 working days before course/programme commencement and are subjected to approval by SIPG. Administrative charges of $50 (before prevailing GST) will be imposed for each approved request/pax. 7) Trainees need to achieve 75% attendance per module to be eligible to sit for the exam. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. a. Funding grant is only applicable to Singapore Citizen, Singapore Permanent Resident and Long-Term Visit Pass plus. Trainees need to achieve 75% attendance per module, sit and pass all exams to be eligible for funding. b. In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same course before, thereby resulting that his/her funding application is rejected by the funding agency, the trainee is liable to pay the balance of the full course fee to SIPG. For trainees who are making payment via SFC and withdraw during the programme, you will be required to make payment in full via non-SFC payment methods. c. Absence due to valid reasons[i] will not be counted as part of the 75% attendance requirements. Trainees will need to provide supporting documents for any absence due to valid reasons within 3 working days from date of absence. For non-valid reasons[ii], it will consist of all other reasons not covered under the valid reasons. Trainees will not be allowed to take the assessment if they do not meet the 75% attendance requirement. d. There will be no postponement/replacement of schedule allowed for any session missed without valid reasons. e. Trainees will be allowed ONE re-assessment for each assessment component. Re-assessment shall be taken within 60 calendar days from the module end date. Re-assessment fee of $100 (before prevailing GST) will be applicable to each assessment component. In the event that the trainee do not pass the re-assessment or fail to take the re-assessment within 60 calendar days from end of the module, trainees will need to re-enrol for the module with full module fee. 9) Video and/or photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. Note: [i] Valid reasons refer to medical leave, hospitalization leave and compassionate reason. [ii] Non-valid reasons include work commitment, reservist, overseas trip (business/personal), not prepared for exam & etc. &9&K01+032SIPG-FORM-007 (V1) &9&K01+048Address: SP Group, 2 Kallang Sector, Singapore 349277 ● Main Line: 6916-7930 ● Email: training-institute@spgroup.com.sg &9&K01+048Page &P of &N Data Gender Race Nationality Residential Status Highest Qualification Place of Birth M CN:Chinese SG:Singapore Citizen SC:Singapore Citizen No Formal Qualification / Lower Primary Singapore F EU:Eurasian AU:Australian PR:Permanent Resident Primary China IN:Indian BD:Bangladeshi EP:Employment Pass Holder Lower Secondary India MY:Malay BU:Burmese LTVP+: Long-Term Visit Pass plus Secondary Malaysia OT:Others CN:Chinese WP:Work Permit Holder Post-Secondary (Non-Tertiary) Afghanistan HK:Hong Kong OT:Others GCE ‘N’/’O’ Level or equivalent Albania ID:Indonesian GCE ‘A’ Level or equivalent Algeria IN:Indian National ITE Certificate (NITEC) or equivalent American Samoa JP:Japanese Higher NITEC Andorra KP:Korean, North Polytechnic Diploma Angola KR:Korean, South Professional Qualification & Other Diploma Anguilla LK:Sri Lankan Bachelor's Degree or equivalent Antigua MO:Macau Master Argentina MY:Malaysian Doctorate Armenia OT:Others Other Education Aruba PH:Filipino Not Reported Australia PK:Paskistani Austria TH:Thai Azerbaijan TW:Taiwanese Bahamas UK:British Bahrain US:American Bangladesh VN:Vietnamese Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Herzegovina Botswana Brazil British Antarctic Territory British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canton & Enderbury Islands Cape Verde Cayman Islands Central African Republic Chad Channel Islands Chile Christmas Island Cocos Keeling Island Colombia Comoros Congo Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Faeroe Islands Falkland Islands Fiji Finland France French Guiana French Polynesia French Southern & Antarctic Territories Gabon Gambia Gaza Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard & Mcdonald Island Honduras Hong Kong Sar Hungary Iceland Indonesia Iran Iraq Ireland Isle Of Man Israel Italy Ivory Coast Jamaica Japan Johnston Island Jordan Kazakhstan Kenya Kirghizia Kiribati Korea, North Korea, South Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Sar Macedonia Madagascar Malawi Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Midway Islands Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antililles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Island Norfolk Island Norway Oman Pacific Island Trust Territory Pakistan Palau Palestine Panama Panama Canal Zone Papua New Guinea Paraguay Peru Philippines Pitcairn Island Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Slovak Republic Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka St. Helena St. Kitts-Nevis St. Lucia St. Pierre & Miquelon St. Vincent Sudan Suriname Swaziland Sweden Switzerland Syria Tadzhikistan Taiwan Tajikistan Tanzania Thailand Togo Tokelau Islands Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Turks & Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Upper Volta Uruguay Us Virgin Islands Uzbekistan Vanuatu Vatican City State Venezuela Vietnam Wake Island Wallis And Futuna Western Sahara Yemen Yugoslavia Zaire Zambia Zimbabwe List of Courses Course Code Course Title ECL04 High Voltage Distribution Cable Identification, Spiking & Fault Location ECL05 High Voltage Cable Jointing Techniques ECL06 Low Voltage Distribution Cables, Joints & Terminations ECL07 WSQ Detect & Locate Underground Power Cables (sFw) ECL08 Underground Service Detection Course ECL11 Underground Services Detection Course (Re-Attempt) ECL13 Low Voltage Cable Identification ECL15 Distribution Low Voltage Cable Jointing Proficiency ECL16 Distribution High Voltage Cable Jointing Proficiency EFD01 A Primer to Electricity EFD02 Essential Test Instruments for Low Voltage EFD08 Singapore Electricity Network and Market ENO32A Electrical Principles ENO32A_C&S Electrical Principles (Classroom & Synchronous) ENO32B Electrical Installation Design ENO32B_C&S Electrical Installation Design (Classroom & Synchronous) ENO32C Testing & Maintenance of Electrical Systems ENO32D Safety & Connection Process ENO32E Electrical Installation Less than 45kVA ENO32F Inspection & Testing ENO33A Electrical Circuit Theory & Analysis ENO33A_C&S Electrical Circuit Theory & Analysis (Classroom & Synchronous) ENO33B Distribution System & Protection ENO33B_C&S Distribution System & Protection (Classroom & Synchronous) ENO33C Electrical System Design ENO33C_C&S Electrical System Design (Classroom & Synchronous) ENO33D Electrical Machine & Control ENO33D_C&S Electrical Machine & Control (Classroom & Synchronous) ENO33E Safety & Connection Requirements ENO33F Commercial & Industrial Low Voltage Installation ENO33G Testing Methods ENO33H High Voltage Switching Operations & Procedures ENO39 Electrical Testing & Inspection for Non-licensed Electrical Installation ENO50 Electrical Safety for Distribution Works ENO51 Distribution Switchboard Maintenance for Commercial and Industrial Low Voltage Installation ENO63 Condition Monitoring Techniques for Distribution Switchgear & Transformer EPG01 Overview of Power Generation Plants EPG03 Process Control & Monitoring of Power & Process Plants EPG04 Power Plant Maintenance Principles & Strategies EPG05 Power Plant Reliability EPG06 Power Plant Efficiency EPG07 Requirements for Installation & Commissioning of Grid-Tied Photovoltaic System ERG01 SS638 Code of Practice for Electrical Installations ERG03 The Electricity Regulatory Framework ERG04 An Overview of Transmission Code ERG05 Lightning and Lightning Protection ERG06 Electrical Earthing Principles and Practices ESG04 Operation & Maintenance of High Voltage Switchgear ESG06 Design, Installation & Testing of Electrical Switchboard & Supply Turn-On ESG08 Installation & Commissioning of Distribution Switchgear ESG13 Technical Specifications of Distribution Switchgear ETF02 Operation & Maintenance of Distribution Transformer ETF12 Installation & Commissioning of Distribution Transformer GPL05 Gas Pipe Fitter GPL10 Perform Polyethylene Pipes Joining Process GRG02 Gas Market Structure & Gas Network Code GRG03 Introduction to Code of Practice for Gas Installation (SS608:2015) & its Application NGD03 Introduction to Microgrid Systems NGD06 Network Impact and Planning Practices for Connection of Distributed Energy Resources NPV01 Network Impact of Large Solar Farm and Interconnection PDC201 Electric Vehicles & the Grid SFC04 Project Safety Management SFC07 Safety@SP (General) SFC08 Safety@SP (Building & Construction) SFY05 Workplace Safety & Health for Power Sector WBC04 ISO22301 Business Continuity Management System WPD03 Lean Applications for Productivity (Lean Workforce) WPD05 Implementation-Based Project (IBP) - Lean WSO01 Energy Managers Programme WSO02 Registered Earthworks Supervisor WSO04 Registered Earthworks Supervisor Revision and Assessment (Re-Attempt) WSO07 Strategic Decision Making for Energy Traders X

Registration Form SINGAPORE INSTITUTE OF POWER AND GAS REGISTRATION FORM (COMPANY) PART A: COURSE DETAILS COURSE TITLE COURSE CODE COURSE DATE FULL COURSE FEE PART B: PARTICULARS NAME OF BILLING COMPANY UEN ** REGISTERED ADDRESS SME (Y/N) NAME OF CONTACT PERSON DESIGNATION EMAIL ADDRESS CONTACT NUMBER NOTE: # Required for SSG Funding D Full NRIC is Required for SSG Funding Ä For Security Clearance to Substations " Required for Professional Development Point (PDU) · Required to Access Learning Management System No. Full Name (as in NRIC/FIN) #D NRIC/FIN No. (Last 4 Characters eg.468A) # Date of Birth (dd/mm/yy) Ä Place of Birth # Nationality # Race # Residential Status # Gender (M / F) Designation # Highest Qualification " PE Number (if applicable) · Personal Mobile No. · Personal Email Address 1 2 3 4 5 6 7 8 ** Eligibility for Enhanced Training Support for SMEs: Determination will be based on SSG system. Applicant must have continued to receive full salary under the billing company (as below) and CPF entitlements during the entire duration of the funded course. PART C: PAYMENT 1) All prices for the courses are subjected to prevailing GST 2) Payment is required to be made before course/programme commencement for securing the training places. By Bank Transfer Bank Name: United Overseas Bank Limited Bank Branch: UOB Main Address: UOB Plaza 1, 80 Raffles Place, Singapore 048624 Account Name: Singapore Institute of Power and Gas Pte Ltd Bank Code: 7375 Branch Code: 1 Account Number: 451-302-969-6 Swift Code: UOVBSGSG By Vendors@Gov Business Unit Code Attention to By Cheque Cheque Number Issuing Bank Note: Please indicate conmpany name and invoice number behind the cheque Cheque shall be made payable to SINGAPORE INSTITUTE OF POWER AND GAS PTE LTD and mailed to: SP Group, 2 Kallang Sector, Level 2, Singapore 349277 Attn: Singapore Institute of Power and Gas, Training Ops PART D: DECLARATION & PERSONAL DATA PROTECTION ACT By submitting and signing this registration form, I hereby declare that all information given in this form is true and accurate, and I agree to the terms and conditions stated below. I/We acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of: (i) providing the requested services in respect of the course(s); (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name of Authorised Personnel Designation Signature Date TERMS AND CONDITIONS 1) The company and individual applicant has read and understood the terms of the course information and registration form. 2) The information collected on this form is used for course registration, account servicing of course-related activities and/or for application of course-related funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 3 weeks before course commencement. 4) Payment must be made to SIPG before the due date of tax invoice. 5) SIPG reserves the right to amend any details relating to the course without any prior notice. 6) Request for withdrawal/transfer/replacement must be made in writing at least 5 working days before course/programme commencement and are subjected to approval by SIPG. Administrative charges of $50 (before prevailing GST) will be imposed for each approved request/pax. 7) Trainees need to achieve 75% attendance per module to be eligible to sit for the exam. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. a. Funding grant is only applicable to Singapore Citizen, Singapore Permanent Resident and Long-Term Visit Pass plus. Trainees need to achieve 75% attendance per module, sit and pass all exams to be eligible for funding. b. In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same course before, thereby resulting that his/her funding application is rejected by the funding agency, the trainee is liable to pay the balance of the full course fee to SIPG. For trainees who are making payment via SFC and withdraw during the programme, you will be required to make payment in full via non-SFC payment methods. c. Absence due to valid reasons[i] will not be counted as part of the 75% attendance requirements. Trainees will need to provide supporting documents for any absence due to valid reasons within 3 working days from date of absence. For non-valid reasons[ii], it will consist of all other reasons not covered under the valid reasons. Trainees will not be allowed to take the assessment if they do not meet the 75% attendance requirement. d. There will be no postponement/replacement of schedule allowed for any session missed without valid reasons. e. Trainees will be allowed ONE re-assessment for each assessment component. Re-assessment shall be taken within 60 calendar days from the module end date. Re-assessment fee of $100 (before prevailing GST) will be applicable to each assessment component. In the event that the trainee do not pass the re-assessment or fail to take the re-assessment within 60 calendar days from end of the module, trainees will need to re-enrol for the module with full module fee. 9) Video and/or photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. Note: [i] Valid reasons refer to medical leave, hospitalization leave and compassionate reason. [ii] Non-valid reasons include work commitment, reservist, overseas trip (business/personal), not prepared for exam & etc. &9&K01+031SIPG-FORM-007 (V2) &9&K01+047Address: SP Group, 2 Kallang Sector, Singapore 349277 ● Main Line: 6916-7930 ● Email: training-institute@spgroup.com.sg &9&K01+047Page &P of &N Data Gender Race Nationality Residential Status Highest Qualification Place of Birth M CN:Chinese SG:Singapore Citizen SC:Singapore Citizen No Formal Qualification / Lower Primary Singapore F EU:Eurasian AU:Australian PR:Permanent Resident Primary China IN:Indian BD:Bangladeshi EP:Employment Pass Holder Lower Secondary India MY:Malay BU:Burmese LTVP+: Long-Term Visit Pass plus Secondary Malaysia OT:Others CN:Chinese WP:Work Permit Holder Post-Secondary (Non-Tertiary) Afghanistan HK:Hong Kong OT:Others GCE ‘N’/’O’ Level or equivalent Albania ID:Indonesian GCE ‘A’ Level or equivalent Algeria IN:Indian National ITE Certificate (NITEC) or equivalent American Samoa JP:Japanese Higher NITEC Andorra KP:Korean, North Polytechnic Diploma Angola KR:Korean, South Professional Qualification & Other Diploma Anguilla LK:Sri Lankan Bachelor's Degree or equivalent Antigua MO:Macau Master Argentina MY:Malaysian Doctorate Armenia OT:Others Other Education Aruba PH:Filipino Not Reported Australia PK:Paskistani Austria TH:Thai Azerbaijan TW:Taiwanese Bahamas UK:British Bahrain US:American Bangladesh VN:Vietnamese Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia-Herzegovina Botswana Brazil British Antarctic Territory British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Canton & Enderbury Islands Cape Verde Cayman Islands Central African Republic Chad Channel Islands Chile Christmas Island Cocos Keeling Island Colombia Comoros Congo Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Faeroe Islands Falkland Islands Fiji Finland France French Guiana French Polynesia French Southern & Antarctic Territories Gabon Gambia Gaza Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard & Mcdonald Island Honduras Hong Kong Sar Hungary Iceland Indonesia Iran Iraq Ireland Isle Of Man Israel Italy Ivory Coast Jamaica Japan Johnston Island Jordan Kazakhstan Kenya Kirghizia Kiribati Korea, North Korea, South Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Sar Macedonia Madagascar Malawi Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Midway Islands Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antililles New Caledonia New Zealand Nicaragua Niger Nigeria Niue Island Norfolk Island Norway Oman Pacific Island Trust Territory Pakistan Palau Palestine Panama Panama Canal Zone Papua New Guinea Paraguay Peru Philippines Pitcairn Island Poland Portugal Puerto Rico Qatar Reunion Romania Russia Rwanda Samoa San Marino Sao Tome & Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Slovak Republic Slovenia Solomon Islands Somalia South Africa Spain Sri Lanka St. Helena St. Kitts-Nevis St. Lucia St. Pierre & Miquelon St. Vincent Sudan Suriname Swaziland Sweden Switzerland Syria Tadzhikistan Taiwan Tajikistan Tanzania Thailand Togo Tokelau Islands Tonga Trinidad & Tobago Tunisia Turkey Turkmenistan Turks & Caicos Islands Tuvalu Uganda Ukraine United Arab Emirates United Kingdom United States Upper Volta Uruguay Us Virgin Islands Uzbekistan Vanuatu Vatican City State Venezuela Vietnam Wake Island Wallis And Futuna Western Sahara Yemen Yugoslavia Zaire Zambia Zimbabwe List of Courses Course Code Course Title ECL04 High Voltage Distribution Cable Identification, Spiking & Fault Location ECL05 High Voltage Cable Jointing Techniques ECL06 Low Voltage Distribution Cables, Joints & Terminations ECL07 WSQ Detect & Locate Underground Power Cables (sFw) ECL08 Underground Service Detection Course ECL11 Underground Services Detection Course (Re-Attempt) ECL13 Low Voltage Cable Identification ECL15 Distribution Low Voltage Cable Jointing Proficiency ECL16 Distribution High Voltage Cable Jointing Proficiency EFD01 A Primer to Electricity EFD02 Essential Test Instruments for Low Voltage EFD08 Singapore Electricity Network and Market ENO32A Electrical Principles ENO32A_C&S Electrical Principles (Classroom & Synchronous) ENO32B Electrical Installation Design ENO32B_C&S Electrical Installation Design (Classroom & Synchronous) ENO32C Testing & Maintenance of Electrical Systems ENO32D Safety & Connection Process ENO32E Electrical Installation Less than 45kVA ENO32F Inspection & Testing ENO33A Electrical Circuit Theory & Analysis ENO33A_C&S Electrical Circuit Theory & Analysis (Classroom & Synchronous) ENO33B Distribution System & Protection ENO33B_C&S Distribution System & Protection (Classroom & Synchronous) ENO33C Electrical System Design ENO33C_C&S Electrical System Design (Classroom & Synchronous) ENO33D Electrical Machine & Control ENO33D_C&S Electrical Machine & Control (Classroom & Synchronous) ENO33E Safety & Connection Requirements ENO33F Commercial & Industrial Low Voltage Installation ENO33G Testing Methods ENO33H High Voltage Switching Operations & Procedures ENO39 Electrical Testing & Inspection for Non-licensed Electrical Installation ENO50 Electrical Safety for Distribution Works ENO51 Distribution Switchboard Maintenance for Commercial and Industrial Low Voltage Installation ENO63 Condition Monitoring Techniques for Distribution Switchgear & Transformer EPG01 Overview of Power Generation Plants EPG03 Process Control & Monitoring of Power & Process Plants EPG04 Power Plant Maintenance Principles & Strategies EPG05 Power Plant Reliability EPG06 Power Plant Efficiency EPG07 Requirements for Installation & Commissioning of Grid-Tied Photovoltaic System ERG01 SS638 Code of Practice for Electrical Installations ERG03 The Electricity Regulatory Framework ERG04 An Overview of Transmission Code ERG05 Lightning and Lightning Protection ERG06 Electrical Earthing Principles and Practices ESG04 Operation & Maintenance of High Voltage Switchgear ESG06 Design, Installation & Testing of Electrical Switchboard & Supply Turn-On ESG08 Installation & Commissioning of Distribution Switchgear ESG13 Technical Specifications of Distribution Switchgear ETF02 Operation & Maintenance of Distribution Transformer ETF12 Installation & Commissioning of Distribution Transformer GPL05 Gas Pipe Fitter GPL10 Perform Polyethylene Pipes Joining Process GRG02 Gas Market Structure & Gas Network Code GRG03 Introduction to Code of Practice for Gas Installation (SS608:2015) & its Application NGD03 Introduction to Microgrid Systems NGD06 Network Impact and Planning Practices for Connection of Distributed Energy Resources NPV01 Network Impact of Large Solar Farm and Interconnection PDC201 Electric Vehicles & the Grid SFC04 Project Safety Management SFC07 Safety@SP (General) SFC08 Safety@SP (Building & Construction) SFY05 Workplace Safety & Health for Power Sector WBC04 ISO22301 Business Continuity Management System WPD03 Lean Applications for Productivity (Lean Workforce) WPD05 Implementation-Based Project (IBP) - Lean WSO01 Energy Managers Programme WSO02 Registered Earthworks Supervisor WSO04 Registered Earthworks Supervisor Revision and Assessment (Re-Attempt) WSO07 Strategic Decision Making for Energy Traders X

GETTING STARTED OPENING YOUR UTILITIES ACCOUNT GETTING YOUR UTILITIES SUPPLIES MANAGING YOUR UTILITIES ACCOUNT CLOSING YOUR UTILITIES ACCOUNT 5 Here are steps to guide you through your commercial utilities journey with us. Getting started • Use of premises • Types of supply • Meter(s) requirements • Security deposit and supply capacity/load Opening your utilities account • Where to apply? • Required documents Getting your utilities supplies • Requirements for electrical installation licence (for > 45kVA) • When can supplies be turned on? • Express turn-on requirements Managing your utilities account • Applying for an e-account • Reading your meters • Paying your bills • Understanding the tariff • How to switch electricity supply to a retailer? Closing your utilities account • Required documents • Things to note after closing your utilities account 2 GETTING STARTED GETTING STARTED USE OF PREMISES Residential – Domestic Use For premises that are used exclusively for residential purposes. Commercial – Non-Domestic Use For premises that are used for the purpose of, or in connection with any trade, business or profession. It is important to declare the use of premises correctly as it is an offence under the Public Utilities Act (Cap. 261) to make any false statement, representation or declaration in connection with the application for water supplied by the Public Utilities Board (PUB). 3 GETTING STARTED TYPES OF SUPPLY Permanent Supply Application for any residential, trade, business or professional use. Application for the following type of premises: Construction Site Street Opera (e.g. Wayang) Site Office Gondola Temporary Supply After opening of utilities account: Premises without Electricity Meter Installation, testing and submission of Electrical Installation Licence (EIL) (if applicable) are required before turning on utilities supply. Please refer to Page 9 for more information. Premises without Water Meter PUB will install and turn on water supply within three (3) business days after all plumbing works are completed and relevant documents are submitted. Premises without Gas Meter Please contact City Energy Pte. Ltd. (as Trustee of City Energy Trust) at 1800 555 1661 or visit City Energy Showroom at Plaza Singapura, #03-78 (68 Orchard Road, Singapore 238839) if you require gas supply. 4 SECURITY DEPOSIT + AND Initial Security Deposit required – Permanent Supply Use of Premises Water Electricity Gas HDB Shop Houses Stalls – Cooking Stalls – Non-Cooking Multi-Storey Carpark ATM/Translink/ Info Teller Bin Compound $100 $200 $600 $200 $500 $200 $100 $400 Public Lighting Refer to SP PowerGrid Quotation Others $3.50 per Cu M or $300, whichever is higher Based on Supply Capacity (kVA)* $400 *Please check with your appointed Licensed Electrical Worker (LEW) on the Supply Capacity. Supply Capacity (kVA) Up to 15 16 to 45 46 to 75 76 to 140 141 to 180 181 to 230 231 to 280 281 to 460 461 to 560 561 to 1,000 1,001 and above Security Deposit $450 $1,350 $2,100 $4,050 $5,100 $6,600 $7,950 $13,050 $15,900 $28,500 $57,000 5 Security Deposit (cont'd) Supply Capacity (kW) Security Deposit High Tension & Extra High Tension (Temporary & Permanent Supply) $40 per kW Initial Security Deposit required – Temporary Supply Use of Premises Water Electricity Construction Site $3.50 per Cu M or $300, whichever is higher Based on Supply Capacity Site Office $1,300 Street Opera (e.g. Wayang) $150 per day Gondola $200 + The rates are subjected to review. 6 OPENING YOUR UTILITIES ACCOUNT OPENING YOUR UTILITIES ACCOUNT SP Group Website WHERE TO APPLY? Scan here or visit https://openaccount.spgroup.com.sg/#/open-account/ to open a commercial utilities account. You are required to make payment for your initial security deposit via eNETS or Credit Card during the online application. For payment via eNETS, you will require a valid Internet Banking Personal Account with DBS/POSB/OCBC/Plus, Citibank, or UOB (eNETS Debit), adequate balance and payment limit sufficient for the security deposit deduction. For payment via Visa/Mastercard, please note that it is only applicable for electricity supply of up to 1,001kVA and above and other services such as water and gas. Customer Service Centre Opening hours Mon – Fri : 8.30am to 6.00pm Sat : 8.30am to 1.00pm Closed on Sun & Public Holidays 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 7 Required Documents 1 Application Form 2 ID CARD WORK PASS OPENING YOUR UTILITIES ACCOUNT Under Personal Name Application Form (Completed and signed) 3 Tenancy agreement Documentary proof of occupancy (e.g. Tenancy agreement or property tax) NRIC/FIN (Front and Back) [For Foreign Delegates, please provide copy of Green Card/Employment Pass/ copy of Exemption Order] 4 SPECIMEN Initial security deposit is payable upon application 1 Application Form 2 Application Form (Completed and signed) Latest ACRA detailed Business Profile/Bizfile 3 Tenancy agreement 4 Under Company Name Documentary proof of occupancy (e.g. Tenancy agreement or property tax) Copy of Acknowledgement of Electrical Installation Licence Requirement Form (EIL Form) (for > 45kVA) 5 SPECIMEN Initial security deposit is payable upon application Required upon request • Copy of Director's NRIC/FIN card [Front and Back] • Letter of Authorisation + – if signatory is not a Director according to ACRA listing + To be authorised by the Director listed in the recent ACRA detailed Business Profile/ Bizfile on the letterhead issued by the company, indicating its representative's name and identification number, i.e. NRIC or FIN. Additional Documents for Temporary Supply 1 2 Quotation for Electricity Supply Connection and EIL issued by EMA Water quotation from PUB 8 GETTING YOUR UTILITIES SUPPLIES REQUIREMENTS FOR ELECTRICAL Upon account opening, you are required to obtain an Electrical Installation Licence (EIL) when you use or operate an electrical installation of approved load exceeding 45kVA for commercial purposes. GETTING YOUR UTILITIES SUPPLIES HOW DO I APPLY FOR AN ELECTRICAL You are required to appoint a Licensed Electrical Worker (LEW) of the appropriate class to take charge of the electrical installation and submit the application for an EIL. Scan for more details 9 ELECTRICITY WHEN CAN SUPPLIES BE TURNED ON? Premises Type (Permanent Supply with meter(s) on site) Supply Turn-On Premises with electricity supply <45kVA Premises with electricity supply >45kVA 2 business days 3 business days upon submission of EIL GETTING YOUR UTILITIES SUPPLIES Same-day express turn-on service is subject to availability and with at least three hours advance notice. An express service charge is applicable for working weekdays/Saturdays. Please note that express service is unavailable for premises with: Electricity supply capacity exceeding 45kVA Water meters exceeding 25mm Commercial Gas MARKET Electricity currently supplied from the Open Electricity Market (OEM) via a licensed electricity retailer or SP Group at the wholesale electricity price 10 MANAGING YOUR UTILITIES ACCOUNT Please apply for an e-account to manage your utilities account via SP Utilities Portal. Scan here to apply Print the completed online application form, and endorse with your signature and company stamp. Submit the form to https://services.spservices.sg/#/uploadEServices Your application will be reviewed and once it is approved, the login details will be sent to the email address indicated in your online application. Get the SP App to manage your bill with greater convenience READING YOUR METERS Meter readings are taken once every two months. On months where meters are not read, your bill will be estimated based on the average daily usage between your last two actual reads. Your bill will be adjusted when your meters are next read. To avoid bill estimation, we strongly encourage customers to make use of the following e-services available for submission of meter readings: MANAGING YOUR UTILITIES ACCOUNT • SP Utilities Portal via spgrp.sg/UPortal • SP App • Email to customerreading@spgroup.com.sg Scan here to understand your utilities bill 11 PAYING YOUR BILLS GIRO How to Apply? • Through AXS machines for DBS & POSB ATM cardholders • Internet banking for DBS, POSB and OCBC cardholders • Mail the completed GIRO application form to: 2 Kallang Sector, Singapore 349277, Attention: Revenue Collection Approval may take up to six weeks. You will be notified of the status of your GIRO application via your utilities bill. Other Payment Modes Payment by credit cards via the SP App DBS/UOB/OCBC Internet banking DBS/POSB/ OCBC ATMs 7-Eleven stores SP Group Customer Service Centre AXS stations MANAGING YOUR UTILITIES ACCOUNT Note: Pink notices are issued as a reminder when payments are not made by the due date. A fee of $0.54 (inclusive of GST) applies and will be reflected in the next bill. If no payment is received after the reminder, a late payment charge of 1% will be imposed on any outstanding balance in the subsequent bill. UNDERSTANDING THE TARIFF HOW TO SWITCH ELECTRICITY SUPPLY TO RETAILER? For more information on tariffs, scan here For more information on Open Electricity Market, scan here 12 CLOSING YOUR UTILITIES ACCOUNT Required Documents Under Personal Name 1 Termination Form Termination of Utilities Supply Form (Completed and signed) 2 ID CARD WORK PASS NRIC/FIN (Front and Back) 1 Termination 2 Form Under Company Name Termination of Utilities Supply Form (Completed and signed) Required upon request Latest ACRA detailed Business Profile/Bizfile • Copy of Director's NRIC/FIN card [Front and Back] • Letter of Authorisation* – if signatory is not a Director according to ACRA listing *To be authorised by the Director listed in the recent ACRA detailed Business Profile/Bizfile on the letterhead issued by the company, indicating its representative's name and identification number, i.e. NRIC or FIN. In person: Please bring along the required documents during your visit to our Customer Service Centre Termination of Utilities Supply Forms are available at our service counters. 13 CLOSING YOUR UTILITIES ACCOUNT THINGS TO NOTE AFTER CLOSING YOUR UTILITIES ACCOUNT Termination of Gas Supply For termination of gas supply, City Energy charges a termination fee for commercial premises. Separate gas appliance disconnection fee is chargeable if required. Please refer to www.cityenergy.com.sg for more information. Refund of Security Deposit Upon closure of utilities account, the security deposit will be used to offset the final charges. Any credit balance left in your account may be transferred to other accounts under your name, if there are any outstanding charges before the final balance is refunded to you. You should receive your final bill and refund (if any) within a month. You may indicate the following in the termination form for credit balance (if any) to be: 1 2 3 GIRO DONATE Refunded via cheque Refunded to your active Giro linked to the utilities account Donated to SP Heartware Fund 4 5 Refunded to your SGD Bank account (Please provide a copy of your bank statement for verification purposes) Transferred to another active utilities account CLOSING YOUR UTILITIES ACCOUNT GIRO For utilities account under GIRO, the GIRO arrangement will be terminated after we have deducted the final charges. 14 READY TO START YOUR UTILITIES JOURNEY WITH US? Utilities Account Opening Checklist Use of premises: Types of supply: Security deposit $ Supply capacity Domestic Permanent kVA Non-Domestic Temporary Meter(s) requirements: Need to engage Licensed Electrical Worker Need to engage Licensed Plumber Need to contact City Energy Pte. Ltd. (as Trustee of City Energy Trust) Required documents (Refer to Page 8) Notes: Download forms here 15 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 1800 222 2333 www.spgroup.com.sg

Excel In Operations Enhance People Capabilities Expand Growth Annual Report 2006 CONTENTS • About SP Group 1 • Group Structure 2 • Awards & Accolades 3 • From The Chairman 4 • Financials at a Glance 8 A full Financial Statement is available online at www.singaporepower.com.sg • Organisational Structure 9 • Board of Directors 10 • Corporate Governance 14 • Senior Management 18 • Excelling in Operations 22 – Singapore Operations o SP PowerAssets 24 o SP PowerGrid 26 o PowerGas 34 o SP Services 38 o Singapore District Cooling 43 – International Operations 44 o SP AusNet 46 • Expanding Growth 50 – Corporate Finance & Strategic Investments 51 – SP Global Solutions 53 • Enhancing Capabilities 54 – Human Resources 55 – Information Systems 58 – Enterprise Risk Management 60 • Community & Environment 61 Our Mission We provide reliable and efficient energy utility services to enhance the economy and the quality of life. Our Values COMMITMENT We commit to creating value for our customers, our people and our shareholders. We uphold the highest standards of service and performance. INTEGRITY We act with honesty. We practise the highest ethical standards. PASSION We take pride and ownership in what we do. TEAMWORK We support, respect and trust each other. We continually learn, and share ideas and knowledge. ABOUT SP GROUP Singapore Power (SP) Group is one of Asia Pacific’s leading energy utility companies. Headquartered in Singapore, the Group provides reliable and efficient energy utility services to enhance country economies and the quality of life of its customers. Rated AA by Standard & Poor’s and Aa1 by Moody’s, it is one of Singapore’s largest corporations with S$5.2 billion revenue and S$18.3 billion assets in FY2006/07. The Group’s strong performance standards rate among the best in the global industry. In Singapore, SP Group is the largest electricity and gas utility company. It provides electricity and gas transmission and distribution, and market support services to over a million industrial and domestic customers. The Singapore division has four main business units – SP PowerAssets, SP PowerGrid, PowerGas and SP Services. In Australia, the Group has a 51 per cent stake in SP AusNet which is publicly-listed on the Australian and Singapore stock exchanges. SP AusNet delivers energy-related products and services to industrial and domestic customers in Victoria through its electricity transmission and distribution, and gas distribution networks. It also offers industrial customers world-class chemical testing and cable condition monitoring expertise. 1 Singapore Power Annual Report 2006 GROUP STRUCTURE SINGAPORE POWER LIMITED Singapore Division International Division SP PowerAssets SP Global Solutions SP PowerGrid SPI Management Services PowerGas Singapore District Cooling (joint venture) SP AusNet (SP Group has a 51% interest) SP Services Power Automation (joint venture) EverPower IPP (SP Group has a 25% interest) SP Group’s Singapore division has four main business units. SP PowerAssets owns electricity transmission and distribution assets including 29,000 km of cables in service. SP PowerGrid manages and operates these assets. PowerGas owns and operates gas transmission and distribution assets including 2,800 km of pipelines. SP Services provides market support services to electricity, gas and water customers. The International division has SP AusNet, a diversified energy infrastructure business in Australia. SP AusNet owns and operates Victoria’s primary electricity transmission network, as well as an electricity distribution network in eastern Victoria and a gas distribution network in western Victoria. 2 Singapore Power Annual Report 2006 AWARDS & ACCOLADES Singapore Quality Class Certification • SP Services by SPRING Singapore, 2006 to present Business Continuity Management Certification • PowerGas by SPRING Singapore, FY2004/05 to present ISO 9001:2000 Certification for Quality Management System • SP PowerGrid (Distribution Control & Customer Services Section) by Certification International, FY2006/07 • SP PowerGrid (Network Development) by Certification International, FY2002/03 to present • SP PowerGrid (Network Management) by Certification International, FY2002/03 to present • SP Services by BSI Management System, FY2004/05 to present • PowerGas by SGS International Certification Services, FY2003/04 to present • SP AusNet by NCS International, 2006 ISO/IEC 17025 for Calibration and Measurement of Meters • PowerGas by Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme, 2005 to present AS4801 Certification for Safety Management System • SP AusNet by NCS International, 2006 ISO 14001 Certification for Environmental Management System • SP AusNet by NCS International, 2006 People Developer Standard by SPRING Singapore • Singapore Power, 2000 to present • PowerGas, 2003 to 2006 • SP PowerGrid, 2005 to present • SP Services, 2005 to present Singapore H.E.A.L.T.H. (Helping Employees Achieve Life-Time Health) Award, Gold • SP Group by Health Promotion Board, 2004 to 2006 Work-Life Achiever Award • SP Group by Ministry of Manpower, 2006 3 Singapore Power Annual Report 2006 Minister for Defence Total Defence Award • SP Group by Ministry of Defence, 2005 to 2010 EOWA Employer of Choice for Women • SP AusNet by Equal Opportunity for Women in the Workplace Agency, 2007 Safety Performance Award 2005 Certificate of Merit • PowerGas, Area West, by Ministry of Manpower, 2005 Safety Performance Award 2005 Certificate of Merit • PowerGas, National Gas Control Centre (1st & 2nd Storey), by Ministry of Manpower, 2005 Silver Level Sponsor • SP AusNet by Landcare Australia, 2006 Life Membership, Greening Circle Program • SP AusNet by Greening Australia, 2006 “SP Group enters its second decade of operations stronger than it has ever been. We continue to sustain the strong growth pattern charted since our transformation – from a domestic utility company to a dynamic group with substantial business in Australia. While we continue to build on our core strengths, we are also seeking growth opportunities in the Asia Pacific and beyond. Our vision is to become a leading global energy utility company with network performance that sets new industry benchmarks.” ~ Ng Kee Choe 4 Singapore Power Annual Report 2006 FROM THE CHAIRMAN Excel, Enhance, Expand FY2006/07 was yet another exciting year of significant progress in strategy execution. We continued to build on our core strengths to compete with the industry’s best and we are now in an even more solid position to seize international opportunities. Our subsidiaries continued to excel in operational performance and we created new business units to spearhead our global expansion. Financially, we continued to grow steadily and prudently. Financial Performance The financial year ended 31 March 07 saw SP Group recording a net profit of S$677 million, excluding exceptional and non-recurring items. Group revenue rose 8.5 per cent to S$5.2 billion and total assets stood at S$18.3 billion. Return on equity was a credible 17.4 per cent on the back of continued capital structure management. Excelling In Operations Our subsidiaries continued to surpass their performance targets. These were achieved through our strategy of careful planning for growth sectors, and consistently investing in and improving our systems and operations so that our network performance will be among the world’s best. Across the organisation, we continued to garner recognition for our operational excellence. SP Services achieved the prestigious Singapore Quality Class certification for business excellence in May 06. Enhancing People Capabilities Our holistic approach to staff development saw the Singapore People Developer Standard certification for the Group being renewed for another three years. The certification recognises organisations that bring out the best in employees and leverage human capital for better business results. Our commitment to promoting healthy work-life balance among our staff has also enabled us to clinch the Singapore H.E.A.L.T.H (Helping Employees Achieve Life-Time Health) Gold Award in 2006. We also won the Work-Life Achiever Award in our first year of participation. 5 Singapore Power Annual Report 2006 FROM THE CHAIRMAN Growth Strategy The year in review saw major initiatives to expand our international presence. We launched SP Global Solutions which leverages the Group’s core competencies to provide training and consultancy services to country utilities and regulatory authorities. This business unit provides a vehicle to enter new markets, forge business relationships and tap expansion opportunities. In just a year, SP Global Solutions has achieved an impressive pipeline of projects in China and the Gulf region. This demonstrates the strong traction in the international market for our superior network performance, track record, and experience in infrastructure planning and management for nascent and growing economies. In March 07, Singapore Power International jointly with Australian investment bank Babcock & Brown International entered into a Scheme Implementation Agreement with Alinta Ltd (“Alinta”) to acquire Alinta, Australia’s largest energy infrastructure company. An Amended and Restated Scheme Implementation Agreement was entered into between the various parties in May 07. Besides being a strong fit with our existing portfolio in Australia, this acquisition will provide sectoral and geographical diversification to improve the quality of our income. The Scheme is subject to approvals from Alinta’s shareholders and the court as well as from the relevant regulatory authorities in Australia. The period also saw our subsidiary, Singapore District Cooling, commencing a new urban utility service – supplying chilled water for air-conditioning to buildings in the new Marina Bay downtown area. The service will be expanded as the new Integrated Resort and commercial buildings are completed. Partnering Our Customers Through the years, we have deepened our partnership with our customers by helping them become more efficient in their energy usage, and by consistently delivering our promise of high reliability, superior service and affordable prices. We value our open communications with our major customers, which remain a key cornerstone in our ability to serve them effectively. In FY2006/07, we set up interest groups for the island’s Petrochemical and Pharmaceutical industries, to provide a platform for regular dialogue and knowledge sharing on power quality management. This follows the successful Semiconductor Interest Group formed the year before. In Australia, SP AusNet encouraged its customers to provide feedback on its operations through four regional stakeholder forums held during the year. Supporting Our Community As a responsible corporate citizen, the Group is committed to contributing to the communities in which it operates. 6 Singapore Power Annual Report 2006 In Singapore, the SP Heartware Fund raised over S$1.22 million to support the work of six voluntary organisations that ensure the needy elderly living on their own have daily hot meals and necessary care. In Australia, SP AusNet’s commitment to protecting the environment saw the setting up of a Sustainability Working Group to drive its many sustainability projects. Its Landcare Australia environmental group was elevated to Silver Level status in recognition of its outstanding contribution to local environmental works and indigenous re-vegetation projects. People Who Make It All Possible FY2006/07 was a year of significant progress due to our employees’ good efforts and commitment to our shared vision to be a leading global energy utility company. An International Leader We are at an exciting phase of our development as we look to continue our international expansion, although in a disciplined and prudent manner. We have clear goals and our management and staff have demonstrated the expertise and passion to execute our strategies superbly. Our track record of world-class network performance, disciplined execution and service culture will differentiate us in the international market. Thank you for your continued support as we strive to excel in operations, enhance our people’s capabilities and expand globally to power SP Group into the future. We appreciate the Union of Power and Gas Employees’ sterling service in upholding the interests of their members while working closely with the SP Group Management, and nurturing our long established good relationship. I would like to thank my fellow Board directors for their generous advice and guidance. I also wish to extend my deep appreciation to Mr Tan Guong Ching and Dr George Allister Lefroy who have retired from the Board. NG KEE CHOE Chairman 28 May 2007 7 Singapore Power Annual Report 2006 Financials at a Glance S$ Million 6,000 Revenue 5,243 S$ Million 20,000 18,765 Total Assets 18,271 5,000 4,832 15,000 4,000 3,000 10,000 2,000 5,000 1,000 � FY2005/06 FY2006/07 � FY2005/06 FY2006/07 S$ Million 1,400 Net Profit After Tax 1,317 S$ Million 4,000 Shareholder’s Equity 3,899 3,912 1,200 1,000 592 905 3,000 800 228 600 2,000 400 725 677 200 1,000 0 FY2005/06 FY2006/07 Exceptional & Non-recurring items Recurring Profit 0 FY2005/06 FY2006/07 Economic Value Added (EVA) – Proforma S$ Million 400 370 Percentage 40 Return on Shareholder’s Equity 35 34.1% 300 200 278 30 25 20 15.3% 23.2% 5.8% 15 100 10 5 18.8% 17.4% 0 FY2005/06 FY2006/07 0 FY2005/06 FY2006/07 Exceptional & Non-recurring items Recurring Profit A full Financial Statement is available online at www.singaporepower.com.sg 8 Singapore Power Annual Report 2006 Organisational Structure Board of Directors Chairman: Mr Ng Kee Choe Nominating Committee Chairman: Mr Alan Chan Heng Loon Staff Development & Compensation Committee Chairman: Mr Ng Kee Choe Finance Committee Chairman: Mr Ng Kee Choe Audit Committee Chairman: Mr Keith Tay Ah Kee Risk Management Committee Chairman: Mr Ho Tian Yee Head (Internal Audit) Madalene Hee Subsidiaries’ Internal Audit Group Chief Executive Officer Mr Quek Poh Huat Chief Financial Officer Mr Yap Chee Keong Managing Director SPI Management Services Mr Nino Ficca Managing Director SP PowerGrid Mr Sim Kwong Mian Managing Director PowerGas Mr John Baptist Tay Managing Director SP Services Mr Wong Chit Sieng Head (Corporate Services & Information Systems) Mr Wong Yuet Nan Finance • Group Accounts • Treasury • Settlements • Financial Management & Planning • Strategic Investments • Value Creation Corporate Services • Information Systems • Legal & Corporate Secretariat • Human Resource & Administration • Corporate Communications Subsidiaries’ Finance Group Risk Management Reports to Risk Management Committee Subsidiaries’ Risk Management 9 Singapore Power Annual Report 2006 BOARD OF DIRECTORS MR NG KEE CHOE, CHAIRMAN MR ALAN CHAN HENG LOON MR ERIC GWEE TECK HAI MR KEITH TAY AH KEE 10 MR HO TIAN YEE Singapore Power Annual Report 2006 MR NG KEE CHOE Mr Ng Kee Choe, 62, is the non-executive Chairman of Singapore Power Limited. He was appointed Director on 1 September 2000 and became its Chairman on 15 September 2000. He is also the non-executive Chairman of SP AusNet*. Mr Ng’s other current board directorships include his position as Chairman of NTUC Income Insurance Cooperative Ltd, and Director of Singapore Airport Terminal Services Ltd and Singapore Exchange Limited. He is also the President Commissioner of PT Bank Danamon Indonesia Tbk, a member of the Temasek Advisory Panel and a member of the International Advisory Council of China Development Bank. For his contributions to public service, Mr Ng was conferred the Public Service Star in 2001. MR ALAN CHAN HENG LOON Mr Alan Chan Heng Loon, 54, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 June 2001 and is also the Chairman of SP PowerAssets Limited. Mr Chan is currently the Chief Executive Officer and a Director of Singapore Press Holdings Ltd. He is the Chairman of the Urban Redevelopment Authority and SPH Magazines Pte Ltd. He is a member of the External Review Panel (Quality Assurance Framework for Universities), the Board of Trustees of the Courage Fund, the Board of Governors of The Singapore-China Foundation, INSEAD Singapore Council and INSEAD France. Previously, Mr Chan was the Permanent Secretary for the Ministry of Transport and held directorships in DBS Group Holdings Ltd, The Development Bank of Singapore Ltd and PSA Corporation Ltd. He also sits on the boards of MediaCorp TV Holdings Pte Ltd, MediaCorp Press Ltd, Singapore Press Holdings Foundation Limited, TOM Outdoor Media Group Limited, TP Ventures Pte Ltd, GMM Times Company Limited, Magazines World Sdn Bhd, Blu Inc Holdings Malaysia Sdn Bhd and Blu Inc Media Sdn Bhd. Mr Chan was awarded the Public Service Medal (Gold) in 2002. MR ERIC GWEE TECK HAI Mr Eric Gwee Teck Hai, 68, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 January 2001. He is the Chairman of SP Services Limited and a Director of SP AusNet*. MR KEITH TAY AH KEE Mr Keith Tay Ah Kee, 63, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 January 2002. He is also a Director of SP PowerAssets Limited. He serves on the boards of several public companies, including Singapore Reinsurance Corporation Ltd, Singapore Post Limited and Stirling Coleman Capital Limited, of which he is Chairman. He is also the Chairman of Aviva Ltd. Mr Tay is currently a board member of the Singapore International Chamber of Commerce, of which he was Chairman from 1995 to 1997. He is also Vice Chairman of the Singapore Institute of Directors. He was the President of the Institute of Certified Public Accountants of Singapore from 1982 to 1992 and was the Singapore Representative on the Council of the International Federation of Accountants from 1987 to 1990. Mr Tay was Chairman and Managing Partner of KPMG Peat Marwick from 1984 to 1993. Mr Tay qualified as a Chartered Accountant in London, UK, in 1968, and is a Fellow of the Institute of Chartered Accountants in England and Wales. He was conferred the first International Award for outstanding contribution to the profession by the Institute of Chartered Accountants in England and Wales in 1988 and the Public Service Star (BBM) in 1990. The Institute of Certified Public Accountants of Singapore also conferred on Mr Tay the Gold Medal for distinguished service to the profession and made him an Honorary Fellow in 1993. MR HO TIAN YEE Mr Ho Tian Yee, 54, is a non-executive independent Director of Singapore Power Limited. He joined the Board on 1 May 2003. Currently, Mr Ho is the Executive Director of Pacific Asset Management (S) Pte Ltd and holds directorships in publicly-listed companies, including Fraser & Neave Ltd and Singapore Exchange Limited. He also sits on the board of Times Publishing Ltd and is a member of the Risk Committee of The Government of Singapore Investment Corporation Pte Ltd since 1 August 2004. Mr Ho was a former director of Great Eastern Holdings Ltd, The Overseas Assurance Corporation Ltd and The Great Eastern Life Assurance Corporation Ltd. Mr Ho was awarded the Public Service Medal in 1997. Mr Gwee is also a Director of WorleyParsons Ltd and the Melbourne Business School Ltd. He was the Chairman of the Board of Governors for the Institute of Technical Education (ITE) and the Public Transport Council. He was also the Chairman of CPG Corporation Pte Ltd and a Director of ExxonMobil Singapore Pte Ltd till 2001. For his many years of dedicated service to the community, Mr Gwee was awarded the Public Service Star in 1994 and the Public Service Star (Bar)[BBM(L)] in 2004. 11 Information as at 15 May 2007 Singapore Power Annual Report 2006 BOARD OF DIRECTORS MR TAN CHEE MENG MR BOBBY CHIN YOKE CHOONG PROFESSOR JEREMY GUY ASHCROFT DAVIS MR PAUL CHAN KWAI WAH BG(NS) CHOI SHING KWOK MR QUEK POH HUAT 12 Singapore Power Annual Report 2006 MR TAN CHEE MENG Mr Tan Chee Meng, 50, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2005. He is also a Director of SP PowerAssets Limited. Mr Tan is the Managing Partner of Harry Elias Partnership. He was appointed a Senior Counsel in 2006, and a Specialist Judge for a period of two years from 1 July 2006. Mr Tan is a Fellow of the Singapore Institute of Arbitrators and an Accredited Adjudicator of the Singapore Mediation Centre. He is a Regional Panel Arbitrator of the Singapore International Arbitration Centre and is on the Panel of Accredited Arbitrators of Badan Arbitrase Nasional Indonesia. Mr Tan also sits on the Board of Council of the National Council of Social Service. MR BOBBY CHIN YOKE CHOONG Mr Bobby Chin Yoke Choong, 55, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 23 January 2006. Currently, he is the Chairman of Singapore Totalisator Board and Changi Airports International Pte Ltd. Mr Chin serves on the boards of the Competition Commission of Singapore and several publicly–listed companies including Oversea-Chinese Banking Corporation Limited, AV Jennings Limited, The Straits Trading Company Limited, Yeo Hiap Seng Limited, Stamford Land Corporation Ltd, Ho Bee Investment Limited and Neptune Orient Lines Ltd. He also sits on the Boards of Trustees of the Singapore Management University and the Singapore Indian Development Association (SINDA). He was the Managing Partner of KPMG Singapore from 1992 to 2005 and Chairman of Urban Redevelopment Authority from April 2001 to March 2006. In 2003, Mr Chin was awarded the Public Service Medal. PROF JEREMY GUY ASHCROFT DAVIS Prof Jeremy Guy Ashcroft Davis, 64, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2006 and is also a Director of SP AusNet*. Prof Davis is the Chairman of UNSW Professorial Superannuation Pty Ltd and the Deputy Chairman of AMWIN Management Pty Ltd. He currently serves as a Director of the Transurban Group, CHAMP Ventures Pty Ltd, Amdel Holdings Pty Ltd, Australian Institute of Management NSW & ACT Ltd and the Australian Institute of Management Canberra. He was the former AMP Society Professor at the Australian Graduate School of Management. Prof Davis earlier spent 10 years as a management consultant with the Boston Consulting Group. He also served as a Director of the Australian Stock Exchange from 1990 to 1996 and as a Director and Chairman of AIDC Limited. MR PAUL CHAN KWAI WAH Mr Paul Chan Kwai Wah, 53, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2006. He is a Director of Singapore Telecommunications Limited, Verigy Ltd, SIA Engineering Company Ltd and National Healthcare Group Pte Ltd. He is also on the Advisory Board of the Lee Kong Chian School of Business at the Singapore Management University. He was a former Director of the Singapore Economic Development Board and Noel Gifts International Ltd. Mr Chan was formerly the Senior Vice President & Managing Director (Asia Pacific & Japan) of Hewlett-Packard Asia Pacific Pte Ltd and the Vice President & Managing Director (Asia Pacific) of Compaq Computer Asia Pacific Pte Ltd. He was also a member of the Tax Review Committee, Ministry of Finance and the Listings Committee of the Stock Exchange of Singapore. Mr Chan was awarded the Public Service Star (PBM) in 2005. BG(NS) CHOI SHING KWOK BG(NS) Choi Shing Kwok, 48, is a non-executive independent Director of Singapore Power Limited. He was appointed Director on 1 August 2006. He is currently the Permanent Secretary of the Ministry of Transport. He was formerly a Director of Singapore Technologies Electronics Limited, Sembawang Resources Development Corporation Ltd, Singapore Automotive Engineering Ltd and Chartered Ammunition Industries Pte Ltd. He also served as a member of the National University of Singapore Council, the Singapore Broadcasting Authority and the Jurong Town Corporation. BG(NS) Choi was awarded the Meritorious Service Medal in 2000 and the Long Service Award (25 years) in 2004 by the Government of Singapore, and has also received state awards from foreign governments. MR QUEK POH HUAT Mr Quek Poh Huat, 60, was appointed a Director of Singapore Power Limited in November 2001 and Group Chief Executive Officer in May 2004. Within the Singapore Power Group, Mr Quek serves as Director on the boards of SP PowerAssets Limited, SP Services Limited and SP AusNet*. He is currently also Chairman of SP PowerGrid Limited, PowerGas Limited and SPI Management Services Pty Ltd. He is a board director of publiclylisted Singapore Technologies Engineering Ltd. Mr Quek is Singapore’s non-resident Ambassador to Sweden. He was conferred the Public Service Star in 1994. * A stapled group comprising SP Australia Networks (Transmission) Ltd, SP Australia Networks (Distribution) Ltd and SP Australia Networks (Finance) Trust, acting through its responsible entity, SP Australia Networks (RE) Ltd. It is dual listed on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited. 13 Information as at 15 May 2007 Singapore Power Annual Report 2006 CORPORATE GOVERNANCE Ethics and Accountability The SP Board is committed to good corporate governance. The principles set out in the revised Code of Corporate Governance 2005 (the Code) for listed companies are followed closely by the Company. The Company has used the Code as its guide and best practice standard and has put in place an internal framework to ensure good corporate governance in its business practices and activities. The Whistleblower Policy, which was launched in 2005, strengthens ethical business conduct in the Group. SP Group endeavours to enhance shareholder value by ensuring the highest standards of corporate governance, transparency and accountability. SETTING DIRECTIONS The Board provides broad strategic directions for the Group and undertakes key investment and funding decisions. In addition, the Board ensures that Management maintains a robust system of internal controls to protect the Group’s assets and reviews the Group’s financial performance. The Board meets at least four times a year to review the Group’s business performance. In the last financial year, the Board met seven times and held a Board Strategic Retreat. ACCESS TO INFORMATION The Board is provided with complete information prior to Board meetings and on an on-going basis. Board papers include management financial reports, annual budgets and performance against budget, announcement of results, matters requiring Board’s decision, updates on key outstanding issues and disclosure documents as well as updates on new legislative developments. Newly-appointed Board Directors attend an orientation programme to familiarise themselves with the Group’s business and governance practices. The Group also provides on-going education on legislative updates and best practices. The Board also has separate and independent access to Senior Management and the Company Secretary. Should the Directors, whether as a group or individually, require independent professional advice to carry out their duties, the Company will arrange to appoint, at the Company’s expense, a professional advisor to render due advice. 14 Singapore Power Annual Report 2006 ACCOUNTABILITY In presenting the annual financial statements to the shareholder, the Board aims to provide the shareholder with a balanced and comprehensive assessment of the Group’s position and prospects. Management provides the Board with appropriately detailed management accounts of the Group’s performance, prospects and a risk dashboard on a monthly basis. There is a strong element of independence in the Board composition – independent non-executive Directors constitute more than three-quarters of the entire Board. The independence of each Director is reviewed annually by the Nominating Committee in accordance with the Code. The current size of 11 Board members is appropriate for effective decision-making, taking into account the scope and nature of the Group’s operations. Collectively, the Directors possess a wealth of expertise and experience in the management of business at senior and international levels. SP AusNet as a publicly-listed stapled entity on the Australian Stock Exchange and the Singapore Exchange Securities Trading Limited, has established its own Audit and Risk Management Committee, Nomination and Remuneration Committee as well as Compliance Committee to ensure a high standard of corporate governance. BOARD COMMITTEES The SP Board is supported by specialised committees to facilitate effective supervision of Management. These are the Audit Committee, the Risk Management Committee, the Finance Committee, the Nominating Committee and the Staff Development and Compensation Committee. As and when required for specific projects, special board steering committees and due diligence committees have been constituted to provide support and guidance to Management. AUDIT COMMITTEE The Audit Committee (AC) comprises five nonexecutive Directors, all of whom are independent Directors as defined in the Code. The Board is of the view that the members of the AC have the financial management expertise and experience to discharge the AC’s responsibilities. The main function of the AC is to assist the Board in discharging its statutory and oversight responsibilities relating to the financial reporting and audit processes, the systems of internal controls and the process of monitoring compliance with the applicable laws, regulations and codes of conduct. The AC holds at least three meetings each year and is responsible for the following: • review and approval of the audit plans of external and internal auditors; • review of the adequacy of the internal audit function; • review of the financial accounts of the Group and the Company; • review of the independence and objectivity of the external auditors; and • nomination of external auditors for reappointment. The members are: Mr Keith Tay Ah Kee (Chairman) Mr Tan Chee Meng BG(NS) Choi Shing Kwok Mr Bobby Chin Yoke Choong (wef 15 May 07) Mr Timothy Chia Chee Ming (co-opted external member) 15 Singapore Power Annual Report 2006 CORPORATE GOVERNANCE RISK MANAGEMENT COMMITTEE The Risk Management Committee (RMC) assists the Board in fulfilling its oversight responsibilities. The RMC reviews and approves: • the type and level of business risks (risk appetite) that the Company, its wholly-owned subsidiaries and joint venture companies undertake on an integrated basis to achieve their business strategy; and • the Group-wide risk policies, procedures and methodologies for identifying, measuring, monitoring and managing risks that are consistent with its risk appetite. The RMC meets at least three times a year. The members are: Mr Ho Tian Yee (Chairman) Mr Paul Chan Kwai Wah Mrs Oon Kum Loon (co-opted external member) Mr Quek Poh Huat (ex-officio)* The RMC is supported by the Group Risk Management Office in its governance of SP Group risks. Although the risk management responsibilities of the Board are executed through the organisational set-up mentioned above, the ultimate risk ownership rests with the business groups. FINANCE COMMITTEE The Finance Committee (FC) assists the Board to review proposed mergers, acquisitions, disposals and corporate financial structuring for the SP Group. The responsibilities of the FC are to: • consider and recommend, for the Board’s approval, SP Group’s annual operating and capital expenditure budgets and business plans; • approve or endorse mergers, acquisitions, divestments or corporate restructuring; • approve or endorse SP Group’s borrowings and financings; and • approve or endorse such other matters as provided from time to time in the Authority Manual of SP Board. The FC holds at least two meetings a year. The members are: Mr Ng Kee Choe (Chairman)* Mr Ho Tian Yee Mr Eric Gwee Teck Hai Mr Quek Poh Huat* NOMINATING COMMITTEE The Nominating Committee (NC) is responsible for formulating policies and guidelines on matters relating to Board appointments, re-appointments, retirement and rotation of Directors. The Directors’ performance, contribution and independence are taken into consideration in the Committee’s review and assessment. The NC, in consultation with the Chairman of the Board, considers and makes recommendations to the Board concerning the appropriate size and needs of the Board. New Directors are currently appointed by way of a Board resolution after the NC has endorsed their appointment. The new Directors must submit themselves for re-election at the next Annual General Meeting (AGM) of the Company pursuant to the Articles of Association of the Company. The Articles of Association of the Company also requires not less than one-third of Directors to retire by rotation at every AGM. * Non-independent 16 Singapore Power Annual Report 2006 The NC meets at least twice a year. The NC comprises three Directors. The Chairman of the NC is an independent non-executive Director. The members are: Mr Alan Chan Heng Loon (Chairman) Mr Ng Kee Choe* Mr Quek Poh Huat * STAFF DEVELOPMENT AND COMPENSATION COMMITTEE The Staff Development and Compensation Committee (SDCC) oversees the remuneration of the Group Chief Executive Officer and senior executives. The SDCC establishes and maintains an appropriate and competitive level of remuneration to attract, retain and motivate senior executives to manage the Group successfully. No Director is involved or has participated in any proceedings in respect of his own remuneration. The SDCC meets at least twice a year. The SDCC comprises three Directors, two of whom are independent Directors. The members are: Mr Ng Kee Choe (Chairman)* Mr Alan Chan Heng Loon Mr Bobby Chin Yoke Choong COMMUNICATION WITH SHAREHOLDER The Company values communication and ensures that timely and adequate disclosures of material information on the Company are made available to the shareholder, and has regular dialogue and liaison with the shareholder. BOARD COMPOSITION Board Members Audit Committee Risk Management Committee Finance Committee Nominating Committee Staff Development & Compensation Committee Mr Ng Kee Choe, Chairman - - Chairman Member Chairman Mr Alan Chan Heng Loon - - - Chairman Member Mr Eric Gwee Teck Hai - - Member - - Mr Keith Tay Ah Kee Chairman - - - - Mr Ho Tian Yee - Chairman Member - - Mr Tan Chee Meng Member - - - - Mr Bobby Chin Yoke Choong Member - - - Member Prof Jeremy Guy Ashcroft Davis - - - - - Mr Paul Chan Kwai Wah - Member - - - BG(NS) Choi Shing Kwok Member - - - - Mr Quek Poh Huat - Ex-officio Member Member - Board Committee Members Mr Timothy Chia Chee Meng Member - - - - Mrs Oon Kum Loon - Member - - - * Non-independent 17 Singapore Power Annual Report 2006 SENIOR MANAGEMENT MR QUEK POH HUAT Group Chief Executive Officer MR YAP CHEE KEONG Chief Financial Officer MR NINO FICCA Managing Director (SP AusNet) MR SIM KWONG MIAN Managing Director (SP PowerGrid) MR JOHN BAPTIST TAY Managing Director (PowerGas) MR WONG CHIT SIENG Managing Director (SP Services) 18 Singapore Power Annual Report 2006 MR QUEK POH HUAT Mr Quek Poh Huat, Group Chief Executive Officer, is Chairman of SP PowerGrid Limited and PowerGas Limited, and a Director on the boards of SP PowerAssets Limited and SP Services Limited. At the Group’s Australian operations, he is Chairman of SPI Management Services Pty Limited and a Director of SP AusNet, SP AusNet Distribution, and the Responsible Entity. Mr Quek is also a Director of Singapore Technologies Engineering Limited, and he is Singapore’s non-resident Ambassador to Sweden. He was conferred the Public Service Star in August 1994. Mr Quek has a Bachelor of Science (Chemical Engineering) degree with First-Class Honours from the University of Leeds and a Master of Science (Management) with Distinction from the Naval Postgraduate School, Monterey, US. He has also completed the Advanced Management Program at the Harvard Business School. MR YAP CHEE KEONG Mr Yap Chee Keong, Chief Financial Officer, is responsible for providing financial strategy and leadership throughout the SP Group. This includes overseeing the corporate finance, treasury, financial management, tax planning and risk management functions. He is also responsible for corporate planning, strategic investments and value creation. Prior to joining SP, Mr Yap worked with several multinational, listed and private companies as Chief Financial Officer and in other senior management positions. Mr Yap has a Bachelor of Accountancy degree from the National University of Singapore and is a Fellow of the Institute of Certified Public Accountants of Singapore. MR NINO FICCA Mr Nino Ficca, Managing Director of SPI Management Services Pty Limited, is also Managing Director of SP AusNet. He is also a Director of SP Australia Networks (Transmission) Limited, SP Australia Networks (Distribution) Limited, SP Australia Networks (RE) Limited, and a Managing Director of SPI PowerNet Pty Limited. Mr Ficca has worked in the energy industry for over 25 years, including in a number of senior management roles. He is a Director and Deputy Chairman of the Energy Supply Association of Australia, and a Member of the National Electricity Market Operations Committee. Mr Ficca holds a Bachelor of Engineering (Electrical) (Honours) degree and a Graduate Diploma in Management, both from Deakin University. MR SIM KWONG MIAN Mr Sim Kwong Mian, Managing Director of SP PowerGrid Limited, has been with the Group for 12 years. Prior to this, he was with the Public Utilities Board for 18 years. Mr Sim represents Singapore in the Heads of ASEAN Power Utilities/Authorities, which leads the power interconnection project to link the member countries’ electricity networks. He also represents Singapore in the Association of Electricity Supply Industry of East Asia and Western Pacific (AESIEAP). Mr Sim is a registered Professional Engineer with the Professional Engineers Board, Singapore, and a Senior Member of the Institution of Engineers Singapore. He holds a Bachelor of Engineering (Electrical) degree from the University of Singapore, a Master of Science (Electrical) from the University of Manchester Institute of Science & Technology, and a Diploma in Management Studies from the Singapore Institute of Management. He has also completed the Advanced Management Program at the Harvard Business School. MR JOHN BAPTIST TAY Mr John Baptist Tay, Managing Director of PowerGas Limited, is responsible for the gas transportation business of the company. For the last 30 years, Mr Tay has been involved in various aspects of the gas business, including commercial and industrial gas utilisation, metering, town gas production and network planning and development. He has been instrumental in the overall master plan and development of Senoko Gasworks (now under City Gas) which produces town gas, and the planning and development of the natural gas transmission network. Mr Tay, a Professional Engineer in Mechanical Engineering, graduated with a First-Class Honours degree from Sheffield University (UK) in Mechanical Engineering. MR WONG CHIT SIENG Mr Wong Chit Sieng, Managing Director of SP Services Limited, has over 28 years’ experience in strategic business IT planning, and the development and management of banking application systems. He was previously the Group’s Head (Information Systems). Before joining SP, Mr Wong was Director of Operations and Principal Consultant, Asia Pacific & Japan at a US banking software company. He was also with Overseas Union Bank for nine years as its Senior Vice President & Deputy CIO, and as Vice President at Chase Manhattan Bank for 10 years. Mr Wong has a Bachelor of Business Administration (Distinction) degree and a Master of Business Administration degree from the Royal Melbourne Institute of Technology, Australia. 19 Singapore Power Annual Report 2006 SENIOR MANAGEMENT MR WONG YUET NAN Head (Corporate Services & Information Systems) MRS LYNN LOH Head (Human Resource & Administration) MS CHI PING HUEY Head (Legal & Corporate Secretariat) MR LIM HOWE RUN Head (Strategic Investments & Group Risk Management) 20 MR WONG TOON SUAN Head (Business Development) Singapore Power Annual Report 2006 MR WONG YUET NAN Mr Wong Yuet Nan, Head (Corporate Services & Information Systems), is responsible for the information systems, legal & corporate secretariat, human resource and corporate communications functions. Prior to this, Mr Wong was Vice President, Asia Pacific & Japan Region IT at Hewlett-Packard where he played a key role in the HP-Compaq IT integration. Mr Wong has also worked with Compaq Asia Pacific, Abacus Distribution Systems and Times Publishing. He started his career in the public sector, holding various positions at the National Computer Board and Ministry of Defence. Mr Wong has a Bachelor’s and Master’s degree in Engineering Science from Oxford University and a Master of Business Administration degree from the University of California, Los Angeles. MRS LYNN LOH Mrs Lynn Loh, Head (Human Resource & Administration), has over 20 years’ experience in human resource. Before joining the Group, she was with the Central Provident Fund Board, Changi International Airport Services, PepsiCo Group International and Singapore General Hospital. She is Vice President on the Council of the Singapore Human Resource Institute and a National Assessor for the People Developer Standard. She is also a member of the Manpower Skills and Training Council of the Singapore Workforce Development Agency. Mrs Loh was also a resource member of the Government Parliamentary Committee for Manpower. Mrs Loh holds a Bachelor of Arts degree from the National University of Singapore and a Master of Business Administration (Accountancy) degree from Nanyang Technological University. MR LIM HOWE RUN Mr Lim Howe Run, Head (Strategic Investments & Group Risk Management), is responsible for the development of new business initiatives and for implementing Group-wide risk policies and institutionalising risk management practices. This includes overseeing SP Global Solutions, which provides advisory, training and consultancy services to utility companies and country regulatory authorities worldwide. Prior to this, Mr Lim held various positions in asset management and business development within the Group. Mr Lim holds a Bachelor of Engineering (Mechanical) degree from the National University of Singapore. MR WONG TOON SUAN Mr Wong Toon Suan, Head (Business Development), is responsible for business development in markets such as China, South Asia and the Gulf region. Before this, he was with the Group’s Australian division, assisting with the integration of its subsidiaries. He was also previously Managing Director of PowerGas and was a key member of the negotiating team that secured the US$9 billion Indonesian natural gas contract in 2000. Mr Wong is President of the Gas Association of Singapore. He has over 30 years’ experience in utilities including 18 years with the Public Utilities Board. Mr Wong is a registered Professional Engineer (Electrical) and a Senior Member of the Institution of Engineers Singapore. He has a Bachelor of Engineering (Electrical) degree from the University of Singapore and has completed the Advanced Management Program at the Harvard Business School. MS CHI PING HUEY Ms Chi Ping Huey, Head (Legal & Corporate Secretariat), is responsible for the Group’s legal affairs, and is company secretary for SP and its key subsidiaries. She also coordinates the Whistleblower Policy. Ms Chi has over 20 years’ legal experience. She has worked with the Singapore Technologies Group, where she held various senior positions including Head (Legal) and Assistant Vice President (Corporate Affairs) at ST Aerospace Limited. She began her career with a major local bank and has also been in private practice. Ms Chi is a member of the Singapore Law Academy. An OCBC scholar, she has a Bachelor of Law (Honours) degree from the National University of Singapore and was admitted as an Advocate and Solicitor in 1985. 21 Singapore Power Annual Report 2006 22 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS Singapore Operations SP Group is the leading utility company in Singapore, with major operations in electricity and gas transmission and distribution, and utility market support services. The Singapore division comprises four main subsidiaries – SP PowerAssets, SP PowerGrid, PowerGas and SP Services. 23 Singapore Power Annual Report 2006 SP POWERASSETS A 230kV 500MVA phase-shift transformer has been installed at a substation in the East for more efficient power flow control. 24 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERASSETS Outstanding Infrastructure Singapore’s electricity network has achieved worldclass performance standards through far-sighted expansion and operational strategies. SP PowerAssets continues to introduce better and more cost-effective technical solutions to ensure power supply reliability, quality and affordability for its customers. SP PowerAssets is the sole provider of electricity transmission and distribution services in Singapore. Its S$6.7 billion fixed assets comprise modern and robust networks at 400kV, 230kV and 66kV for transmission, and 22kV, 6.6kV and 400V for distribution. MEETING FUTURE NEEDS During the year in review, SP PowerAssets continued its intensive network development programme, planning ahead for the growing power needs of the population and Singapore economy. Several major 400kV and 230kV projects were completed and good progress continues to be made on the rest of its infrastructure enhancements. • A 400kV substation at Paya Lebar was commissioned in August 06. To enhance power quality to customers, the 230kV network was then split into four blocks in January 07. In the event of a transmission incident in one block, the other blocks will be electrically buffered and their power quality will remain unaffected. • Two 400kV cable circuits are being installed to connect the output from Seraya Power Station in 2009 to the grid in the western part of Singapore. A second cable tunnel is now being constructed to house the cable circuit, to complement the first tunnel built in October 05. • A 230kV substation was commissioned in April 06 to meet the load growth in the northern part of Singapore. • A 230kV 500MVA phase-shift transformer was installed in August 06 at a substation in the east for more efficient power flow control. • Two 230kV circuits were commissioned in August 06 to support Keppel Merlimau Cogen’s power export. In addition, nine other 230kV circuits were commissioned to meet load growth in various parts of the island. GRID PRICING: SHARING PRODUCTIVITY GAINS With SP PowerAssets’ increased operational efficiency, the average grid charge was reduced from 3.67 cents to 3.60 cents per kWh. This fifth consecutive year of price reduction will help SP Group’s industrial and commercial customers in Singapore improve their competitiveness in the global market. 25 Singapore Power Annual Report 2006 SP POWERGRID SP PowerGrid’s network performance is better than those of its peers in other countries operating comparable underground networks. 26 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID Management MR SIM KWONG MIAN Managing Director MR CHANG SWEE TONG Deputy Managing Director MR CHENG SEE TAU General Manager (Network Management) MR CHAN ENG KIAT General Manager (Network Planning) MR LOY SAI CHIN Acting General Manager (Network Development) MR CHUNG CHOON HEONG General Manager (Projects) MR HAN TEK FONG Director (Asset Management) DR YOON KOK THEAN Director (Procurement) MR LAW CHIN HO Director (Finance) & Head (Regulatory) MR ALBERT TEOW Director (Corporate Services) 27 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID Strong Network Performance SP PowerGrid manages and operates the transmission and distribution assets of SP PowerAssets. International benchmarking studies show that SP PowerGrid’s network performance is among the best in the world. Based on SAIDI and SAIFI, internationally recognised indices that measure network performance, SP PowerGrid’s performance is better than those of its peers in other countries operating comparable underground networks. SAIDI (System Average Interruption Duration Index) represents the average duration of unplanned interruptions a consumer experiences in a year, while SAIFI (System Average Interruption Frequency Index) shows the average number of such interruptions. During the year, SP PowerGrid’s commitment to excellence saw it achieving the ISO 9001:2000 quality management system certification for the development and management of its distribution network. The Geographical Mapping System provides a unified view of land, electrical facilities and schematic information for SP PowerGrid’s staff all over the island. 28 Singapore Power Annual Report 2006 This is in addition to achieving the ISO 9001:2000 certification for the development and management of its transmission network for the sixth consecutive year. WITHIN REGULATORY TARGETS During the year of review, network performance was within regulatory targets. Key performance indicators held steady compared to the previous year. CONDITION MONITORING BREAKTHROUGH SP PowerGrid’s innovative efforts in condition monitoring, which help identify potential network failures before they occur, continued to contribute to better performance. Ninety-three potential failures were averted during the year. Since 2001, a total of 348 potential failures have been prevented, saving repair costs of S$32.6 million. Significantly, SP PowerGrid has achieved a breakthrough in condition monitoring – it is now able to apply the technology to underground cables. Following collaboration with Delft University Research Centre, Netherlands, SP PowerGrid has successfully applied the Oscillating Wave Test System to the condition monitoring of distribution cables at 22kV and 6.6kV. Going forward, SP Group will apply this technology more intensively, as a key strategic tool for our fully underground cable network in Singapore, and as a competitive advantage in our international projects. An engineer ensures that network operations run smoothly. 29 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID SP PowerGrid has institutionalised Japanese safety practices into its standard operating procedures to further enhance operational safety. 30 Singapore Power Annual Report 2006 OPERATIONAL SAFETY: ENHANCEMENTS MADE Staff safety is paramount and SP PowerGrid constantly seeks ways to create an even safer working environment. It has implemented a robust risk management process that meets the requirements of the Workplace Safety and Health Act enacted in March 06. It has also institutionalised Japanese safety practices into its standard operating procedures to further enhance operational safety. These include the “Kenyochi” (Toolbox Meeting) system before starting work, and the “Point and Announce” procedure when carrying out high-voltage switching on the network. ENGAGING OUR CUSTOMERS SP PowerGrid has a pro-active customer management programme to stay engaged with its key customers. Thirty-five engineers have taken on the additional role of customer managers serving some 150 key clients. They visit their allotted customers quarterly and act as a single point of contact for all services provided by the SP Group and its subsidiaries. They also help these key customers leverage the Group’s innovative solutions and expertise to improve their operational efficiencies. SP PowerGrid has successfully applied the Oscillating Wave Test System to the condition monitoring of distribution cables, achieving a significant breakthrough. 31 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP POWERGRID Three Power Quality Interest Groups, one each for the Semiconductor, Petrochemical and Pharmaceutical industries, meet regularly to share knowledge and experiences in power quality management. A quarterly e-bulletin “PowerConnect” keeps key customers informed of new developments and initiatives that serve to improve network performance and services for them. SP PowerGrid’s customers are pleased with the service enhancements, according to the results of an annual customer survey in February 07. The business unit’s customer satisfaction rating of 8.1 out of 10, is a significant improvement over the previous period’s rating of 7.5. CABLE DAMAGE PREVENTION SP PowerGrid’s earthworks management and cable protection programme has proven highly effective. The number of high-voltage cable damage cases has declined over the years, dipping to a low of six in FY2006/07. The programme ensures that contractors carrying out works near underground cables adopt rigorous cable damage prevention practices. A card registration system was also introduced for registered and provisional excavator operators. Once linked with SP PowerGrid, these operators are updated on the latest cable damage prevention practices through regular briefings and refresher training. World-Class Performance Singapore has the world’s least minutes of blackouts per customer per year SAIDI – System Average Interruption Duration Index From KEMA International B.V.’s Benchmark Study 2006 32 Singapore Power Annual Report 2006 Key Network Indicators POWERING ECONOMIC GROWTH Real GDP vs Electricity Net Demand Growth of Singapore (% Change) POWER DELIVERY Electricity Transmitted and Distributed (GWh) 10 40,000 % Change Year-On-Year 8 6 4 2 0 -2 -4 1.6 (2.4) 01 5.0 4.2 02 3.1 2.4 03 Year 8.8 6.6 7.9 4.6 4.4 3.3 Real GDP Growth (%) Sales Growth (%) 04 05 06 GWh 35,000 30,000 25,000 29,960 FY01/02 31,446 FY02/03 33,635 32,199 FY03/04 FY04/05 Period 34,995 FY05/06 36,287 FY06/07 SINGAPORE’S NETWORK PERFORMANCE IS WORLD-CLASS It has the least number of blackouts per customer per year Interruptions experienced by each customer per year 1.8 1.6 1.4 1.2 1.0 0.8 0.6 0.4 0.2 0 0.01 0.33 0.47 0.48 0.50 0.64 0.85 1.21 Singapore London Manchester Melbourne New York San City Diego Milan ChicagoParis San Francisco Toronto Singapore London Manchester Melbourne New York City San Diego Milan Chicago 1.30 Paris 1.48 San Francisco 1.59 Toronto System Average Interruption Frequency Index – SAIFI Based on 2005 & 2006 data From KEMA International B.V.’s Benchmarking Study 33 Singapore Power Annual Report 2006 POWERGAS PowerGas can now calibrate all commercial and industrial meters up to a maximum flow capacity of 2,500 cubic metres per hour. 34 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS POWERGAS Management MR JOHN BAPTIST TAY Managing Director MR LIM SONG HAU Director (Network Development) MR CHIN TERK CHUNG Director (Network Management) MR TAI SENG CHONG Director (System Operation) MR BANNY KOH SIEW LIM Deputy Director (Transmission Projects) MR ONG MIN SING Deputy Director (Transmission Operations & Maintenance) MR DION TAY MENG TECK Deputy Director (Distribution Projects) MR GERARD M PEREIRA Deputy Director (Distribution Operations & Maintenance) 35 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS POWERGAS Enhancing Gas Networks and Capabilities PowerGas, as the sole gas transporter and system operator in Singapore, plays a pivotal role in the efficient and reliable delivery of natural and town gas to industrial and residential consumers across the country. It manages more than 2,800 km of transmission and distribution pipelines as part of its transportation network. At the distribution level, expansion and enhancement of the natural gas network continued with the commissioning of an offtake station in the west in February 07 and the extension of 5.7 km of pipelines to four industrial gas users in Sungei Kadut. The year in review saw several major projects making good progress or completed to enhance and extend the delivery of natural and town gas. NATURAL GAS: EXTENDING REACH PowerGas extended a transmission pipeline on Jurong Island to enable the supply of Sumatran gas to the 500MW Keppel Merlimau Cogen Plant. The 4 km extension was completed and commissioned in July 06. A 2 km pipeline extension in Woodlands was also completed to enable future injection of Malaysian gas into the pipeline network. In July 06, enhancement works began on a natural gas station on Jurong Island to meet the projected increase in demand for natural gas in 2008. 36 Singapore Power Annual Report 2006 A sophisticated Supervisory Control and Data Acquisition system lies at the heart of PowerGas’ operations. affected by the Mass Rapid Transit system (subway) extension works. METER TESTING: EXPANDING CAPABILITY Accreditation of the Meter Testing Laboratory under the Singapore Accreditation Council-Singapore Laboratory Accreditation Scheme was renewed in April 07. Commissioning of two new test benches for the calibration of turbine meters up to a rated capacity of 2,500 cubic metres per hour was completed. NEW GAS MARKET: GEARING UP Development of standard operating procedures (SOPs) in consultation with the SOP Industry Working Group continued throughout the year with the completion of four SOPs. These standard procedures will operate within the framework of the Gas Network Code. PowerGas plays a pivotal role in the efficient and reliable delivery of natural and town gas to industrial and residential consumers. Development of two other offtake stations in the western part of Singapore to enable additional injection points into the distribution network is continuing and will be completed in mid-2007. Extension of high pressure distribution pipelines to various users in the pharmaceutical industry for co-generation is also in progress. To meet the requirements of the Gas Network Code, preparations to resume development work on the Gas Transportation System Solution (GTSS) are in progress. A web-based system, the GTSS will facilitate gas nominations by shippers, as well as the scheduling and balancing of gas injections and withdrawals in the transportation network. TOWN GAS: ENHANCING NETWORK The town gas network was extended by 14.2 km to reach more customers in new public housing estates as well as private residential and commercial premises. The year also saw the renewal of 12 km of old pipelines, and the diversion of 1.3 km of pipelines 37 Singapore Power Annual Report 2006 Routine checks for gas leakage ensure safety SP SERVICES Delivering efficient and responsive customer services has won SP Services the Singapore Quality Class certification for business excellence. 38 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP SERVICES Management MR WONG CHIT SIENG Managing Director MRS JEANNE CHENG General Manager (Services & Marketing) MR LIM AH KUAN Director (Operations) MS LILY TAN Acting Director (Information Systems) MR HEY BONG KOI Head (Finance & Accounts) MS DERBIN KWEK Deputy Director (Finance & Accounts) 39 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP SERVICES Convenient “One-Stop” Service SP Services provides households and businesses in Singapore with a convenient “one-stop” service for their utility needs through its consolidated billing and collection, and customer management systems. As the Market Support Services Licensee in Singapore’s National Electricity Market, SP Services provides meter reading, data management, and billing services to the electricity market. It also processes consumer registration and transfers for electricity retailers, thus playing a key role in facilitating competition and consumer choice in the liberalised electricity market. management processes and, as a result, achieved superior business performance. In its latest “Mystery Shopping Audit”, which it conducts annually to ensure consistently high levels of In addition, SP Services provides billing and payment collection on behalf of other utilities service providers such as the Public Utilities Board, City Gas and refuse collection companies. BUSINESS EXCELLENCE: WORLD-CLASS STANDARD SP Services’ efforts to deliver highly efficient and responsive customer services have been recognised. In May 06, it was awarded the prestigious Singapore Quality Class certification for business excellence. The certification programme recognises companies that have instituted a framework of sound 40 Singapore Power Annual Report 2006 Our service performance index has leapt to 90 per cent in our latest “Mystery Shopping Audit”. customer service, its service performance index leapt to 90 per cent from 77 per cent in 2004. In another customer survey conducted in FY2006/07, its compliments index which measures customer satisfaction scored a high 94 per cent in the final quarter, compared to 81 per cent in the first quarter. Similarly, the compliments versus complaints ratio climbed from an average of 14 compliments per complaint to 50 compliments per complaint. A comprehensive customer service survey conducted in the third quarter of 2006, saw SP Services with a satisfaction rating of 77 per cent, ahead of six other leading peer organisations. SP Services’ commitment to service excellence is evidenced by its exceeding all regulated service levels set by the Energy Market Authority. In November 06, 15 staff were conferred the Excellent Service Award by SPRING Singapore. The coveted national award recognises individuals who have delivered outstanding service. SP Services also made it to the finals of the Contact Centre Association of Singapore’s 2006 awards for Best Contact Centre Manager of the Year and Best Contact Centre Team Leader of the Year. SP Services is ahead of six other leading peer organisations in a comprehensive customer satisfaction survey. 41 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP SERVICES NEW INITIATIVES: RISING TO THE CHALLENGE In FY2006/07, SP Services continued to leverage technology to improve convenience and service quality for its customers. SP Services’ customer management and billing system is being upgraded to enable more efficient bill processing and resource allocation for improved customer servicing. In November 06, it began using a Wireless Workforce Management System in field operations such as meter reading, installation testing, and support services. The mobile system provides technical staff in the field with real-time information for better customer servicing and optimal resource allocation. Its Pay-As-You-Use metering scheme continues to help about 13,000 customers better manage their consumption while paying their arrears over time. This innovative scheme was introduced in 2005. The Wireless Workforce Management System is used in field operations to provide real-time information for better customer servicing and optimal resource allocation. 42 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SINGAPORE DISTRICT COOLING New Utility Service Singapore District Cooling, a joint venture with French energy company Dalkia, started commercial operations during the year. District cooling is an innovative utility service involving the centralised production of chilled water which is piped to commercial buildings for air-conditioning. With attributes similar to public electricity supplies, district cooling is energy efficient. It supplies a 24-hour reliable flow of chilled water at a stable temperature to meet the most demanding airconditioning needs of modern commercial buildings. District cooling eliminates the need for an in-house chiller plant in buildings, freeing up valuable space and constraints to allow for more creative building design. It also enables lower initial cost for new buildings and reduces overall operating cost. CHILLED WATER FOR THE NEW DOWNTOWN During the planning for common service tunnels for Singapore’s Marina Bay new downtown, district cooling was identified as an urban utility desirable for the new business district. Singapore District Cooling began providing chilled water supplies to One Raffles Quay, the host development of the first district cooling plant, in May 06. Supplies will be extended to the Integrated Resort, Marina Bay Financial Centre and other new commercial buildings in the Marina Bay area as they are completed over the next few years. This SP joint venture is on a solid foundation to benefit from district cooling becoming the new essential service for the new downtown. A centralised cooling tower eliminates the need for an in-house chiller plant in buildings. 43 Singapore Power Annual Report 2006 44 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS International Operations Building on our core capabilities, our strategy involves international expansion to accelerate our growth, and substantially enlarge the scale of our operations and earnings platform. We have significant presence in Australia through our publicly-listed subsidiary, SP AusNet, Victoria’s largest energy transmission and distribution company. SP Group also has a stake in an independent power producer in Taiwan. 45 Singapore Power Annual Report 2006 SP AUSNET For the year under review, SP AusNet invested A$406 million in its networks, up from A$375 million during the previous year. 46 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP AUSNET Management MR NINO FICCA Managing Director MR PAUL ADAMS General Manager (Network Services) MR NORM DREW General Manager (Network Development) MR JOHN AZARIS General Manager (Human Resource and Communications) MR ADRIAN HILL General Manager (Corporate Development and Investor Relations) MR PETER MERRITT General Manager (Business Systems and Services) MR CHARLES POPPLE General Manager (Regulatory and Business Strategy) MR GEOFF NICHOLSON Chief Financial Officer MS ELIZABETH MILDWATER General Counsel and Company Secretary 47 Singapore Power Annual Report 2006 EXCELLING IN OPERATIONS SP AUSNET Delivering Results The first full year of its public listing saw SP AusNet delivering robust financial performance and solid operating results. SP AusNet recorded EBITDA (earnings before interest, tax, depreciation and amortisation) of A$624.7 million, in line with prospectus forecasts. Net profit for the year, excluding discontinued operations, was A$161.2 million, which exceeded prospectus forecasts by 3.2 per cent. In FY2006/07, SP AusNet continued with its strategy of providing solid, reliable investment for its security holders and sustainable, reliable energy networks for its customers. the fires – the small number was due to bushfire mitigation works carried out over the previous winter. The impact on the transmission network was more significant when the 330kV interconnector linked to the New South Wales network tripped as fire crossed the transmission easement. This led to widespread outages across Melbourne and throughout the State. During the 60 continuous days of the bushfire crisis, SP AusNet teams remained at the ready and responded immediately when it was safe to restore lines and customer supplies. During the year, over 22,500 new connections were made to SP AusNet’s electricity and gas distribution networks. The volume of electricity transported by its transmission and distribution networks rose by an average 3.4 per cent over the previous year, while 8 per cent more natural gas flowed through its gas distribution network. In all, over A$400 million was committed to capital expenditure projects to support network growth and refurbishment. The business also endured a hazardous summer period, when bushfires threatened its electricity distribution and transmission lines and burnt out some 1.2 million hectares. Only 42 distribution poles were lost in 48 Singapore Power Annual Report 2006 The roll out of natural gas in western Victoria continues with the extension of the gas distribution network to another five towns. NETWORK INVESTMENT During the year under review, SP AusNet invested A$406 million in its networks, up from A$375 million in the previous period. Transmission projects included the installation of new transformers and network connections at Rowville and Moorabool, connection works at Ringwood and Altona terminal stations, and the complete rebuilding of the Brunswick and Malvern terminal stations. All these will support growth in urban demand for electricity in Melbourne. In the regional areas of the State, terminal stations are being rebuilt at Ballarat, Horsham, Red Cliffs, Shepparton and Terang to reinforce the “western loop” of the transmission network, ensuring that rural communities’ supplies are secure for years to come. New housing subdivisions in the rural centres of Benalla, Bairnsdale and Leongatha in the north and east of the State also drove the expansion of the electricity distribution network. In Melbourne’s growth corridors, Ferntree Gully zone substation was rebuilt, while the Clyde North Stage Two and Doreen zone substations were commissioned. The volume of electricity transported has risen by an average 3.4 per cent over the previous year. The roll out of natural gas to 12 communities in western Victoria continued with the gas distribution network extended to another five towns during the year. Residents and businesses in Gisborne, New Gisborne, Macedon, Port Fairy and Woodend all enjoyed the convenience of natural gas for the first time, joining Creswick which was connected in early 2006. The remaining six towns in the programme are on schedule for connection by the end of 2007. 49 Singapore Power Annual Report 2006 Expanding Growth Extending Boundaries “SParking” across boundaries aptly describes our growth strategy. Our people are challenged to redefine geographical and business boundaries to provide reliable and efficient utility services to enhance economies and quality of life. We search the region for strategic investments such as the proposed acquisition of Australian energy utility company Alinta Ltd. SP Global Solutions went into operation to engage country utilities and regulatory authorities through the provision of consultancy and training services. 50 Singapore Power Annual Report 2006 EXPANDING GROWTH CORPORATE FINANCE & STRATEGIC INVESTMENTS Disciplined and Focused Approach Over the last five years, the Group has transformed into a major utility infrastructure player in the Asia Pacific, by leveraging its merger and acquisition capability and financial strength. We have unlocked significant shareholder value through proactive capital management, divestment of assets and the listing of our Australian business. The Group’s proforma return on equity for the year under review was a steady 17.4 per cent. In executing our growth strategy, we adopt a disciplined approach to acquisition opportunities and are selective of the assets we acquire. We only pursue businesses where we can add value (operational and SP Group has transformed into a major utility infrastructure player in the Asia Pacific. 51 Singapore Power Annual Report 2006 EXPANDING GROWTH CORPORATE FINANCE & STRATEGIC INVESTMENTS financial), and through our participation, enhance the local economy and quality of life for our customers. During the year, we raised S$950 million of debt in the domestic and international markets. As a reflection of our financial prudence and disciplined growth strategy, Moody’s and Standard & Poor’s have reaffirmed our Group’s credit rating of Aa1 and AA respectively. INCREASED PRESENCE IN AUSTRALIA We are looking to expand our presence in Australia. In March 07, SP International jointly with Babcock & Brown International Pty Ltd entered into a Scheme Implementation Agreement to acquire Alinta Ltd. Alinta is Australia’s largest energy infrastructure company. This will be another strategic acquisition for the SP Group, providing a strong fit between Alinta’s wires and pipes businesses with our existing portfolio of assets in Australia. In addition, these businesses will provide sectoral and geographical diversification for our Australian portfolio, providing us with an enlarged footprint that will include Queensland and New South Wales. An Amended and Restated Scheme Implementation Agreement was entered into between the various parties in May 07. The Scheme is subject to approvals from Alinta’s shareholders and the court as well as from the relevant regulatory authorities in Australia. SP Group is looking to expand its presence in Australia. 52 Singapore Power Annual Report 2006 EXPANDING GROWTH SP GLOBAL SOLUTIONS Ideal Partner for Utility Needs SP Global Solutions coordinates and markets SP Group’s wealth of knowledge and expertise in operating energy utility businesses. Launched in April 06, the business unit provides specialised training and consultancy services for country utilities and development authorities. SP Group’s knowledge spans the entire energy utility value chain from regulatory management, network planning, design, development and maintenance to metering, data management, billing and customer services. As both owner and operator of energy delivery networks, SP Group has the experience to provide solutions that are both cost effective and pragmatic to implement. Our combined Group’s unique expertise spans underground networks to overhead transmission lines. We have also pioneered application of state-ofthe-art technology in condition monitoring, network reliability enhancement and quality power delivery. Our excellent track record of delivering first-class network performance, and successful infrastructure planning and management to support rapid growth, commands considerable traction in the international energy market. GROWING SALES PIPELINE Since its inception, SP Global Solutions has successfully secured S$2.7 million worth of training and consultancy projects in China and the Gulf region. In its sales pipeline are another S$10 million worth of projects. SP Global Solutions shares our wealth of knowledge and expertise with country utilities and development authorities. 53 Singapore Power Annual Report 2006 Enhancing Capabilities With SP Group’s expansion, staff skills and expertise need to be constantly enhanced. Systems and practices need to keep pace with market changes and increased volumes. We invest in developing our human resources and in ensuring our information systems facilitate operational efficiency. We have in place an enterprise-wide risk management framework to monitor risk at all levels of our operations. 54 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES HUMAN RESOURCES Developing Our People’s Potential Our people’s expertise, and their drive to set new benchmarks and achieve our shared goals, are critical to the Group’s superior performance. We invest considerable resources to develop our staff ’s skills and nurture their work-life balance so they lead healthy and enriching lives. We stress a culture of open communication so each staff has a sense of empowerment, and ownership of the company and its performance. With almost 3,900 staff in Singapore and Australia, enhancing our employees’ skills is key to strengthening our core competencies and sustaining our world-class performance standards. During the year in review, each staff went through 56 hours of training in areas ranging from technical and computer skills to customer service, safety and crisis management, and leadership training. At the same time, we continued to expand our talent pool through our undergraduate scholarship programme and selective recruitment to meet staffing needs. In January 07, SP Group was again awarded the People Developer Standard for another three years. The certification by SPRING Singapore, since 2000, recognises the Group’s exceptional staff development and training initiatives. The award is given to companies that have successfully implemented a Total People Development System to bring out the best in their employees and leverage human capital for better business results. As part of their career development plan, five staff received overseas work experience. Three employees, from SP Holdings, SP PowerGrid and PowerGas, were assigned to SP AusNet, while two employees from SP AusNet were attached to SP PowerGrid and PowerGas. These overseas attachments help our employees to better understand cross-cultural business issues and encourage sharing of best practices within the SP family. EXPANDING OUR TALENT POOL The expansion of our talent pool saw the sponsoring of four local scholars who will join us as Management Associates upon graduation. As part of their development plan, they will be given leadership training and exposure to different aspects of our business through challenging fast-paced assignments and job rotation across subsidiaries. To ensure that we employ some of the best talent every year to support our new IT-related business initiatives, the Group has committed to recruit four IT scholars over the next four years under the Infocomm Development Authority of Singapore’s scholarship scheme. 55 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES HUMAN RESOURCES In Australia, we recruited more apprentices and trainees in the first quarter of 2007, as part of our efforts to ensure our ability to manage electricity and gas networks well into the future, and address the issue of an ageing workforce in Australia’s energy industry. RECOGNISING AND ENGAGING OUR PEOPLE Our performance management system is designed to nurture a culture of superior performance with a fair and transparent reward system. Our staff work towards clear targets that accelerate achievement of the Group’s goals. Successful attainment of these targets determines each staff ’s increment, promotion and incentive rewards. Schemes such as the ACE (Appreciation for Commitment and Excellence) Awards further recognise employees who excel in their work performance and help the company achieve its goals. Five employees received Special Awards during the Management Annual Plan Seminar 2007 for their exemplary customer-oriented attitude. NURTURING WORK-LIFE BALANCE To nurture a dynamic and meaningful work environment, we strive to promote healthy worklife balance among our staff. The SP Quality Life Programme is under the purview of an enthusiastic committee that has introduced activities and tools for staff to better manage work-life issues. These range Trust in colleagues is one of the deliverables demanded of our staff attending leadership training at the Outward Bound School. 56 Singapore Power Annual Report 2006 from physical fitness and family-bonding activities to personal financial management talks. These innovative efforts have been recognised. The Group won the Singapore H.E.A.L.T.H (Helping Employees Achieve Life-Time Health) Gold Award from the Health Promotion Board in 2006, as well as the Work-Life Achiever Award from the Ministry of Manpower in our first year of participation. In Australia, SP AusNet was named an “Employer of Choice for Women” by the Equal Opportunity for Women in the Workplace Agency. This prestigious status is unrivalled in the Australian energy network sector. We continue to expand our talent pool through our undergraduate scholarship programme and selective recruitment to meet staffing needs. SOLID UNION-MANAGEMENT PARTNERSHIP SP enjoys a strong partnership with the Union of Power and Gas Employees (UPAGE) through a consultative and open approach to resolving operational and strategic issues. In May 06, a unionmanagement breakfast get-together was held to warmly welcome the union’s newly-elected executive committee following its triennial conference. The event provided yet another opportunity for interaction as part of the long-term relationship of cooperation and rapport between union and management. SP AusNet is an “Employer of Choice for Women” – a status unrivalled in the Australian energy network sector. 57 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES INFORMATION SYSTEMS New Systems To Support Growth Our information systems infrastructure supports millions of transactions monthly, and is key to our delivering superior customer service and operational efficiency. FY2006/07 saw a major upgrading of our information technology infrastructure and software to better support growth, empower staff and increase productivity. We upgraded our Data Centre to a Tier 3 infrastructure with power upgrade, in line with industry standards for major data centres. The strengthened power infrastructure provides better resilience to support the critical functions of the computer centre and increases our capacity to prepare for future growth. The upgrade also involved Our upgraded information technology infrastructure better supports growth, empowers staff and increases productivity. 58 Singapore Power Annual Report 2006 the installation of fewer and more compact servers, reducing space utilised for computers by 20 per cent. The MSSL Server infrastructure, which supports services to our key customers, was upgraded to cater for the projected growth to 15,000 major customers in three years. This enhancement ensures high service levels are maintained for our industrial customers, even as volumes grow. Fewer but more efficient servers were installed, resulting in savings of S$540,000 annually on hardware and software maintenance costs. The upgrading of workgroup switches and cabling at SP Services provided our staff with dedicated rather than shared switch ports, increasing their ability to process bills and transactions more speedily. The new switches also support higher bandwidth to allow further security enhancements and future video screening applications. During the year, the various sub-systems that support our human resource management functions were fully integrated into one system incorporating personnel, leave, benefits, recruitment, payroll and performance management modules. Each staff can now selfadminister payroll statement printing, expense claims and leave applications. The system is part of our strategy to use technology to improve our efficiency in human capital management. An Enterprise Portal, installed in November 06, facilitates our staff ’s increasingly mobile work style. With secure access provided through a virtual private network, the web-based portal can be accessed from anywhere, anytime. The “one-stop” hub gives our employees quick access to information The robust infrastructure of the Enterprise Portal facilitates our staff’s increasingly mobile work style. on developments within the Group, important events, staff recreational activities, as well as perform administrative tasks. The hub also facilitates communication of our shared vision, goals and accomplishments to bond and motivate our staff. An Enterprise Fax Server system installed in March 07 enables our staff to send and receive faxes through their email and do away with fax paper and machines. At the SP Services Call Centre, the fax server system reduces turnaround time as faxes no longer have to be separately updated into the Customer Management System. The project is expected to save the Call Centre and other departments over S$200,000 in three years. 59 Singapore Power Annual Report 2006 ENHANCING CAPABILITIES ENTERPRISE RISK MANAGEMENT Ownership and Accountability During the year in review, SP Group continued to advance its risk management practices through clearer ownership and accountability of risk in all business units. Building on the traditional qualitative approach, SP Group adopted stochastic risk assessment models in its enterprise-wide risk management framework to evaluate and quantify risk at all levels of operations. Standard risk assessment tools, metrics and procedures have been institutionalised into the business processes of the Group. Risk management considerations are now also embedded into all decision-making processes. SP Group is committed to good risk management practices beyond corporate governance, extending into the key drivers of our business. Next year, SP Group will embark on a group-wide communication initiative making every employee a risk manager in his area of responsibility. Every employee will be a risk manager in his area of responsibility. 60 Singapore Power Annual Report 2006 COMMUNITY & ENVIRONMENT Caring Corporate Citizen As a responsible corporate citizen, SP Group is committed to contributing to the welfare of the communities in which it operates. SP Group’s employees have a year-long calendar of fund-raising events and volunteer activities to support the needy elderly in Singapore and youth development in Australia. We also invest our resources in helping to protect the environment and promote energy conservation. SUPPORTING THE NEEDY ELDERLY In Singapore, our staff raised over S$1.22 million for the SP Heartware Fund, surpassing the S$1 milliona-year target set in October 05. The fund helps the needy elderly live with dignity. It ensures they have hot meals daily, and provides personal hygiene care, laundry service, and transport for medical check-ups. These services are administered under the Community At our Electricity Efficiency Centre, visitors – even the very young – can obtain information and advice on the efficient use of electricity. 61 Singapore Power Annual Report 2006 COMMUNITY & ENVIRONMENT employees also spent time bringing the elderly from the SWAMI Home Help Service to a Christmas Light-Up Tour of Orchard Road, and in organising a Lunar New Year party for residents of the Sunlove Home Help Service. SP Group has a long history of supporting Singapore’s National Day celebrations. As principal sponsor, we contributed S$200,000 to the 2006 event. Raising S$600,000 for the SP Heartware Fund at the SP Charity Dinner Concert Chest’s Home Help Service programme run by six voluntary organisations. Major fund-raising events such as a charity dinner concert, charity golf game, two appeal mailers, and a staff pledge-card drive with dollar-for-dollar matching by the Group, raised more than S$1 million. We donated three vans and an ambulance worth S$195,000 for the elderly at Sunlove Home Help Service, Moral Home Help Service and TOUCH Home Care. We also contributed to the Community Chest SHARE programme and various charities such as the Assisi Home & Hospice, Singapore Action Group of Elders, Kidney Dialysis Foundation and The Salvation Army. CARING FOR YOUTHS In Australia, the SP AusNet Community Development Fund sponsors the Victorian Energy Education and Training programme which provides young people with short stints of industrial training. The initiative provides the youths with hands-on understanding of the energy industry and maximises their opportunities for successful job placement. The fund also supports rural firefighting agencies. CONSERVING ENERGY We are committed to helping our customers conserve energy. SP Services operates the Electricity Efficiency Centre where consumers can obtain information and advice on the efficient use of electricity. The refurbished SP Building serves as a useful example when persuading our clients to use energy-efficient products that will help them save money over time and protect the environment. Several staff sacrificed their lunchtimes in December 06 to gift-wrap over 1,000 items collected for the elderly in a major Gift Donation Drive. Our 62 Singapore Power Annual Report 2006 new double-glazed windows and the replacement of chillers, chilled water pipes and air-handling units. SP Services has also switched to double-sided printing of monthly utility bills to reduce paper usage. Its new enterprise fax system enables staff to send and receive faxes through email and do away with fax paper. Raising funds for the needy elderly with the SP Charity Golf Game The SP Building was revitalised with modern aluminium cladding which eases maintenance as well as provides an extra layer of insulation against heat. The building’s energy efficiency and sound and thermal insulation were significantly improved with PROTECTING THE LAND AND VEGETATION In Australia, SP AusNet focused its commitment to protecting the environment by establishing a Sustainability Working Group to drive development of its sustainability strategies, monitoring and reporting. This strategic approach will help increase the effectiveness of the company’s various environmental projects. The SP Building has improved energy efficiency and sound and thermal insulation. 63 Singapore Power Annual Report 2006 COMMUNITY & ENVIRONMENT SP AusNet’s long-standing partnership with the Landcare Australia environmental group was elevated to Silver Level status in recognition of its substantial contributions to local environmental works and indigenous re-vegetation projects in both urban and rural areas. Its Landcare Australia sponsorship funding is designed to effect landscape change, develop native growth corridors near transmission easements and educate landowners on managing vegetation. This was boosted by SP AusNet’s further involvement as a founding member of Greening Australia’s Greening Circle, as well as the establishment of its own in-house Green Team. Greening Australia works with farmers, community groups, land agencies, schools, companies and individuals to protect and restore indigenous vegetation. SP AusNet employees planting over 800 grasses and shrubs in a single morning on the transmission easement near Merri Creek in inner Melbourne. 64 Singapore Power Annual Report 2006 Singapore Power Limited 111 Somerset Road #10-01 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.singaporepower.com.sg SP PowerAssets Limited 111 Somerset Road #08-05 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.sppowerassets.com.sg SP PowerGrid Limited 111 Somerset Road #08-05 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.sppowergrid.com.sg PowerGas Limited 111 Somerset Road #10-05 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.powergas.com.sg SP Services Limited 111 Somerset Road #06-01 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 www.spservices.com.sg SP AusNet Level 31, 2 Southbank Blvd Southbank Victoria 3006 Tel: (61) 03 9695 6000 www.sp-ausnet.com.au Singapore District Cooling Pte Ltd 111 Somerset Road #05-08 Singapore Power Building, Singapore 238164 Tel: (65) 6823 8888 Power Automation Pte Ltd 28 Ayer Rajah Crescent #05-02/03 Ayer Rajah Industrial Estate, Singapore 139959 Tel: (65) 6872 2688 www.pa.com.sg SINGAPORE POWER LIMITED 111 Somerset Road #10-01 Singapore Power Building Singapore 238164 Tel: (65) 6823 8888 Fax: (65) 6823 8188 www.singaporepower.com.sg Co. Reg. No. 199406577N