Singapore Institute of Power and Gas Singapore Electricity Network and Market (Conducted with Energy Market Company) Course Code: EFD08 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Understand the structure of generation, transmission and distribution of electricity in Singapore • Describe the various types of transmission and distribution network configuration • Describe the switchgear configuration for transmission substation • Understand the types of equipment implemented in the electricity transmission and distribution • network • Understand the technical and performance standards • Describe the deregulation process leading to the National Electricity Markets of Singapore (NEMS). • Identify the market structure and the roles of key stakeholders in the NEMS. • Describe the basics of the market clearing and settlement process. • Explain the rationale for some key design features for NEMS. • State the key regulatory tools employed and governance structure of NEMS. • Describe the benefits and costs of the 3 possible fuel-mix scenarios in 2050 • Describe the benefits and costs of the 4 Switches that Singapore used to reach net-zero for the power sector in 2050 MAIN CONTENTS • Overview of Singapore Electricity Network o Structure of generation, transmission and distribution of electricity o Transmission and distribution network configurations o Transmission and distribution network assets o Technical and performance standards o Regulatory requirements and codes of practice • Electricity Transmission and Distribution Network Configuration and Network Equipment o Transmission • Electricity transmission network configuration • Equipment inside transmission substations • Types of transmission switchgear, transformers, shunt reactors and cables o Distribution • Electricity distribution network configuration • Equipment inside distribution substations • Types of distribution switchgear, transformers, low voltage boards and overground box, and cables • Market Reform Milestones and Demand Characteristics o Singapore’s Market Reform Milestones (1963 – present) o Singapore’s Electricity Demand Characteristics • Market Structure o Role of key stakeholders in NEMS o Retail market overview • Market Operations o Trading in the wholesale market o Market clearing and design features o Wholesale market settlement • Regulatory Tools and Governance Structure o Market Power mitigation o Rules and governance structure • Energy 2050 Committee Report – Charting the Energy Transition to 2050 o 3 Possible fuel-mix scenarios in 2050 Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0823 Singapore Institute of Power and Gas o Recommendations on energy transition strategies • Singapore 4’s Switches Strategies o The Switches – Solar, Natural Gas, Electricity Imports, Low Carbon Alternatives o Singapore Energy Policy at a Glance METHODOLOGY Lecture TARGET AUDIENCE • Engineering & technical staff in the electrical power industry • Non-technical staff who are required or interested to know about NEMS COURSE DETAILS Duration : 14 hours Mode of Delivery : Face-to-Face Certification : SIPG Certificate of Completion PDU by PE Board : Pending Additional Requirement/s : NIL COURSE FEES Full Course Fee : S$720 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0823

OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Quick Guide Residential Before Moving In Download the SP app iOS | Android Open utilities account and schedule appointment for supply turn on Reschedule supply turn on appointment (If applicable) Notes: You will receive an SMS notification confirming receipt of your application. You will receive an email and letter confirming appointment date & time after application is successfully processed. Rescheduling of appointments are subject to availability of time slots. After Moving In Monitor consumption via SP app or SP Utilities Portal Submit meter readings for water & gas (Optional) View and pay utilities bill Request switch to retailer (Optional) Set up recurring payment arrangement Notes: Please allow 7 business days lead time after opening of account. Regardless of whether you are signing up with a retailer or SP, you would still have to open a utilities account with us. Moving Out Close utilities account Receive any remaining Security Deposit after offsetting final bill charges. Notes: Please allow up to 30 business days to receive your refunded deposit. If you are moving into a new premises, you will need to open a new account after closing your account at your old premises. Opening Your Residential Utilities Account Who can apply Singaporeans, PRs and foreigners with valid documentation aged 18 years and above Application Channels SP app - iOS and Android Open Utilities Account Portal Customer Service Centre Tip: Use MyInfo during application process for greater convenience and accuracy in filling up personal details. Required Documents & Security Deposit Please prepare the following documents: Identification documents Proof of Ownership / Tenancy   Information on Security Deposit* * Security Deposit will be charged to the first utilities bill. Account Activation & Turn-On Appointment Your account will be activated on your preferred date. You may be required to arrange a turn-on appointment during the application. Please allow a 1-week lead time from your application date for your turn-on appointment. For HDB BTO flats: No appointment is required to turn on electricity and water supply. For resale HDB and other residential properties: A safety inspection will be done on site to turn on electricity and water supply. The account holder or a representative must be present for the turn-on appointment. This does not apply if you are transferring the account and there is no interruption to your utilities supply. Gas activation is managed separately by City Energy. Once your account opening is confirmed, please call 1800 555 1661 to arrange an appointment. Appointment availability: Appointments are allocated on a first-come, first-served basis. Please allow at least one week's lead time when booking an appointment. Managing Your Utilities Manage your utilities account with the SP app or SP Utilities Portal on the go View and pay your bills Manage and update your personal details Update your billing preference Set up recurring payment arrangement (available via the SP app) Monitor your current and historical utilities consumption Access e-services such as refund request and fee waiver Buy at Wholesale Electricity Price# Live Chat^ # Available only via SP Utilities Portal ^ Available only via SP app Submit Meter Readings Avoid estimated bills by submitting your meter readings monthly. SP app Click “Explore” under the homepage, followed by “Meter Reading”. Follow on-screen instructions. Other submission methods  SP Utilities Portal Telephony IVR Paying Your Utilities Bills Pay your utilities bills via the following convenient methods: eGIRO* via the SP app or SP Utilities Portal Credit/Debit* card payment via the SP app PayNow QR via the SP app or SP Utilities Portal Internet Banking AXS stations 7-Eleven stores (not available for account numbers starting with ‘93’) DBS/POSB/OCBC Automated Teller Machines (ATMs) * Recurring payment arrangement available. Switching to Another Electricity Provider You can choose to buy electricity from an electricity retailer that best meets your household needs. Switching can be done in 3 easy steps: Check out price plans that retailers are offering. Contact your preferred retailer to better understand the terms and conditions of the offered price plan. Sign up with the retailer. Your retailer will work with us to facilitate a seamless switch for you. Click here to find out more. Alternatively, you can choose to buy electricity from the SP Wholesale Electricity Market. Closing Your Utilities Account Channels available to close your account SP app - iOS and Android Close Utilities Account Portal Customer Service Centre Other information If you buy electricity from a retailer, please contact your retailer directly to close your electricity account. Your utilities account will be closed automatically when the new occupant opens a utilities account for the same premises. Once your utilities account is closed, any remaining security deposit will be refunded after deducting any outstanding charges on your final bill. A gas service termination fee applies. What to note when closing your account Your security deposit will be used to offset the final charges. Any credit balance will be refunded through your preferred method. GIRO arrangement will automatically be terminated after the final charges have been deducted from your GIRO account. For termination of gas supply, City Energy charges a termination fee. Please check with City Energy for more information.

LICENSED ELECTRICAL TECHNICIAN PREPARATORY PROGRAMME (Programme Code: ENO33) LEARNING OUTCOMES The Licensed Electrical Technician Preparatory Programme will equip participants with the necessary theoretical foundation and practical application skills to carry out the work of a Licensed Electrical Technician. PRE-REQUISITES Applicants are required to have: o At least 5 years as a Practicing Licensed Electrician; or o Diploma in Electrical Power Engineering from Singapore Polytechnic or Ngee Ann Polytechnic, and at least 1 year of relevant hands-on experience after attainment of diploma (only required to complete the practical modules by SIPG) --- The programme is optional for applicants with: o Diploma in Electrical Power Engineering from Singapore Polytechnic or Ngee Ann Polytechnic, and o At least 2 years of relevant hands-on experience in electrical works after attainment of diploma --- Priority will be given to Licensed Electricians with 5 years of relevant hands-on experience. PROGRAMME CONTENTS Theoretical Foundation Conducted by Singapore Polytechnic/Ngee Ann Polytechnic No. Description Hours Total Module 1: Electrical Circuit Theory and Analysis 1.1 Basic Circuit Theory 3 1.2 AC Theory 13 1.3 Three Phase AC Circuits 12 1.4 Written Assessment 1 2 2 Module 2: Distribution System and Protection 2.1 Power Generation, Transmission and Distribution System 3 2.2 Fault calculation 5 2.3 Circuit Switching and Switchgears 3.5 2.4 Protection 7 2.5 Distribution Transformers 3 2.6 Cables and Wiring Systems 3 2.7 Substation Earthing and System Earthing 1.5 2.8 Testing and Commissioning 2 2.9 Written Assessment 2 2 2 28 28 Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 1 V13_042024 No. Description Hours Total Module 3: Electrical System Design 3.1 Electricity Distribution System & Related Regulations 6 3.2 Characteristics and Selection of Protective Devices 9 3.3 Design of Residential Electrical Installation 9 3.4 Design of Industrial and Commercial Electrical Installation 6.5 3.5 Standby Generators 3 3.6 Inspection and Testing 3 3.7 Temporary Electrical installation 6 3.8 Earthing System 1.5 3.9 Grid-connected PV System 9 3.10 EV Charging System 3 3.11 Written Assessment 3 2 2 Module 4: Electrical Machines and Control 4.1 Single-phase and Three Phase Transformers 2.5 4.2 Induction and DC Motors 3 4.3 Synchronous Motors & Generators 3 4.4 Semiconductor Devices for Motor Control 3 4.5 DC & AC Drives 5 4.6 Motor Starters 4.5 4.7 Written Assessment 4 2 2 Practical Application Conducted by Singapore Institute of Power and Gas 2 56 21 Total 141 No. Description Hours Total Module 5: Safety and Connection Requirements 5.1 Safety & Licensing Requirements 7 5.2 The Supply Connection Process 3.5 11 5.3 Assessment 0.5 Module 6: Commercial and Industrial Low Voltage Installation 6.1 Design for Commercial and Industrial Low Voltage Installation 14 6.2 Distribution Switchboard Maintenance for Commercial and Industrial Low Voltage Installation 7 22 6.3 Assessment 1 Module 7: Testing Methods 7.1 Inspection & Testing of Installations up to 500 kVA 14 7.2 Commissioning of Switchboard up to 500kVA 7 22 7.3 Assessment 1 Module 8: HV Switching Operations and Procedures 8.1 Protection Scheme 3.5 8.2 Operation and Maintenance of Distribution Transformer 3.5 8.3 Switching Operations and Procedures 3.5 11 8.4 Assessment 0.5 Total 66 ASSESSMENT For modules conducted by SP/NP, a written assessment will be conducted upon completion of each module. For modules conducted by SIPG, a practical assessment will be conducted upon completion of each module. V13_042024 PROGRAMME TIMING The programme will be conducted during weekday evenings (6.30pm – 10.00pm) and Saturdays (8.30am – 6.00pm). CERTIFICATE Participants who have successfully pass all theoretical and practical modules will be awarded a Certificate of Achievement jointly issued by SIPG and SP/NP. EMA LICENSING COMPETENCY ASSESSMENT The “Certificate of Achievement” is required by EMA for participants without the relevant educational qualification. Participants are required to ensure that they satisfy the relevant work experience and pass the “EMA Licensing Competency Assessment” to qualify for an Electrical Technician’s License. Please refer to EMA website for more information on application for Electrical Technician License: EMA Website PROGRAMME FEE Full Programme (Theoretical Foundation & Practical Applications) Programme Fee Singapore Citizens and Permanent Residents <40 years old Nett Fee after SSG Funding* Singapore Citizens ≥40 years old only Enhanced Training Support for SMEs # Without GST $11,460.00 $3,438.00 $1,146.00 $1,146.00 With 9% GST + $12,491.40 $3747.42 $1455.42 $1455.42 Practical Applications Only Programme Fee Singapore Citizens and Permanent Residents <40 years old Nett Fee after SSG Funding* Singapore Citizens ≥40 years old only Enhanced Training Support for SMEs # Without GST $4,800.00 $1,440.00 $480.00 $480.00 With 9% GST + $5,232.00 $1569.60 $609.60 $609.60 * Subjected to SSG’s approval and changes. + 9% GST applicable for intakes starting from 1 Jan 2024 # For more information on the Enhanced Training Support for Small & Medium Enterprises (SMEs) scheme, please click here. Self-sponsored applicants may use their relevant SkillsFuture Credit (SFC) to offset the programme fee. PROGRAMME SCHEDULE Full Programme Intake: May 2024 (Closed) / Feb 2025 Practical Only Intake: Jun 2024 (Closed) / Apr 2025 (Tentative) Registration closing date: 4 weeks before programme commencement Application will be considered upon submission of completed application form and all necessary supporting documents. SIPG will contact the applicant after confirmation that all admission criteria are met. For enquiries, contact SIPG at training-institute@spgroup.com.sg or 6916 7930 SIPG reserves the rights to amend any details relating to the programme without prior notice. 3 V13_042024 This page is intentionally left blank 4 V13_042024 Registration Form Licensed Electrical Technician Preparatory Programme PART A: PERSONAL PARTICULARS � Self-Sponsored Applicant � Company-Sponsored Applicant ** Full Name (As in NRIC/FIN) ** NRIC/FIN ID Expiry Date (dd/mm/yy) ** Nationality Gender M / F ** Monthly Salary 1 LE License No. (if applicable) Date of Birth (dd/mm/yy) Race: Chinese / Malay / Indian / Others: ___________________ Years of Relevant Experience as LE (if applicable) ** Contact Number Email Address Address (Residential address for self-sponsored applicants) FOR COMPANY-SPONSORED APPLICANTS ONLY Eligibility for Enhanced Training Support for SMEs: Determination will be based on SSG system. Applicant must have continued to receive full salary under the billing company (as below) and CPF entitlements during the entire duration of the funded course. Company Name UEN Company Address Contact Person Designation Contact Number PART B: PRE-REQUISITES Email Address 1. Please indicate your relevant hands-on electrical work experience: Employer Name Position Held Year of Joining Year of Leaving 2. Please indicate your educational qualifications: Qualification Title Name of Institute Year Completed Please attach relevant supporting documents. (Refer to Annex A for the list of supporting documents required.) 1 Salary range: a) Unemployed b) Below $1,000 c) $1,000 - $1,499 d) $1,500 - $1,999 e) $2,000 - $2,499 f) $2,500 - $2,999 g) $3,000 - $3,499 h) $3,500 and above ** Mandatory field 5 V13_042024 PART C: PROGRAMME TYPE Please tick the programme type that ☐ Full Programme - Theoretical Foundation & Practical Applications ☐ Practical Applications only (Applicable only to applicants with Diploma in Electrical Power Engineering from Singapore Polytechnic/Ngee Ann Polytechnic or higher qualifications that are recognised by EMA/PEB.) PART D: PAYMENT Payment is only required after the programme has been scheduled for the applicant and applicant has confirmed his/her availability. An invoice with the final amount (after funding, if any) and the available mode of payment will be sent to the applicant. PART E: DECLARATION By submitting this registration form: - I hereby declare that all information given is true and accurate; - I acknowledge that SIPG shall not be responsible should EMA rejects my application for licensing; and - I agree to the terms and conditions stated below. (i) For Self-Sponsored Application (ii) For Company-Sponsored Application Name: ______________________ Name of Authorised Personnel: _____________________ Signature: ______________________ Signature: _____________________ Company Stamp Date: ______________________ Date: _____________________ PART F: PERSONAL DATA PROTECTION ACT I/We acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of (i) providing the requested services in respect of the programme(s), (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name: Signature: Date: TERMS AND CONDITIONS: 1) The company and individual applicant have read and understood the terms of the programme information and registration form. 2) The information collected on this form is used for programme registration, account servicing of programme-related activities and/or for application of programmerelated funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 4 weeks before programme commencement. 4) Payment must be made to SIPG before programme commencement. 5) SIPG reserves the right to amend any details relating to the programme without any prior notice. 6) Request for withdrawal must be made in writing and are subject to approval by SIPG. >5 working days before programme commencement : 100% refund; Less than 5 working days before programme commencement : no refund. 7) Request for transfer/replacement must be made in writing at least 5 working days before programme commencement and is subject to approval by SIPG. SIPG reserves the right to impose an administration fee for such requests. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. 9) In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same programme before, thereby resulting that his/her funding application is rejected, the trainee is liable to pay the balance of the full programme fee to SIPG. 10) Photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 6 V13_042024 ANNEX A: LIST OF SUPPORTING DOCUMENTS REQUIRED Please submit all relevant supporting documents along with the application form via email. Note: SIPG reserves the right to reject any application due to incomplete submission of supporting documents. 1 Company Testimonial Letter (To clearly state the years and job scope of relevant hands-on electrical works experience) 2 Educational Certificates (For non-Licensed Electricians) Highest Qualification (Minimum of Diploma in Electrical Power Engineering from Singapore Polytechnic/Ngee Ann Polytechnic or higher qualifications that are recognised by EMA/PEB) 7 V13_042024

ally on hydrogen, biofuels, solar and ment production will continue to depend on hydrocarbons, he added. wind. The division has since expanded “You cannot make steel with electricity, or fly a plane or send a big con- to more than 200 staff, and hopes to invest about US$1 billion a year by tainer ship across the ocean on electricity. There isn't the energy density 2020; group CEO Ben van Beurden has said the business is expected to available.” 4 | TOPSTORIES The solar panels, but also take it into the distribution system and sell it to industrial and residential customers. “I think we will want to become value chain players. Whether we will invest equally in all parts of the value chain, I think it's too early to say,” he The third is its global presence. “The interesting bit about the new energies business is there are no global players in it; the people in this business tend to be local or sometimes regional, but certainly nobody global,” said Mr Wetselaar. for oil and gas to continue to receive investments as these will be “absolutely needed” to keep the world running for a long time. Furthermore, Shell is good and profitable in this business, he said. A lot of investments will also be Electric vehicles drive change in grid operators and oil firms CLEAN ENERGY the end of the decade is also just a starting point, he added. “We intend to make this a big business for Shell that over time can stand on its own feet, just like the oil business does, the downstream business does and the gas business does.” Business Times | Tuesday, June 27, 2017 Plausible energy mix in a net-zero emissions world By Andrea Soh ing for the day when there are so He cited as example: “Maybe work UK, last year launched a trial from Half the of perspective energy supply of balance...If will come gies through unit, is electricity, currently conducting research to explore the possibility of de- sandrea@sph.com.sg many electric vehicles the stability of someone with a life support system with Nissan allowing drivers to sell you lower (the threshold), it enables @AndreaSohBT up from current one fifth the grid could be affected. at home cannot afford not to have electricity stored in their electric car market operations. If you put it too veloping differentiated technologies Singapore “Today there are 600,000 cars in that power as opposed to you being batteries back to the grid during peak high, you are impeding 2015 market operations,” said Mr Wong. “Our motivation It has no ambitions in manufactur- in batteries. Net-zero emissions world Shell aims Singapore. to If all of them ride become electric vehicles, and they all start char- In such a situation, someone will UK think-tank Green Alliance es- is that the consumer must win ing batteries, but is 8% interested in learn- able to branding, charge the car.” hours. WANT to make a quick buck with your electric vehicle? In five to ten ging in Jurong, at some level Jurong have to segment power needs according to their criticality, and make a call closely-located vehicles charging sim- security.” charge batteries”, he said. “Because at timates that it could take as few as six without compromising reliability and ing “how can we Nuclear best and in a fast way years, you might just be able to do won’t be able to handle it. The rest of global that, by selling electricity from clout the the system will be in destabilised,” clean said on the allocation energy of power supply, he ultaneously race during periods of high For oil major 28% Shell, the future of the end of the day our business is delivering energy to customers and that 15% car battery to grid operator SP Group SP Group CEO Wong Kim Yin in an interview with The Business Times. This is why SP Group will need the Oil The delivery is our main business”. said. power demand for there to be possible shortages. Network operators keeping a close tab on. the transport Coal sector is one 31% 30% that it is Bioenergy Solar when power supply in Singapore runs It wants to be leader in the business and establish itself And among hydrocarbons, natural low. there said. are “It also depends reportedly a bit on planning the market to Anglo-Dutch group said earlier this The 9% group is also placing some of Emphasising that the group is not ability gas is by to far intervene the cleanest. in the “Natural market, gas install design technology because not that all allows countries cars have across That charging full value station chain you pull of into renewables, against the alternative to adoption of energies year that it is introducing battery charging points at some petrol stations in “I think it’s likely that the world will its bets on hydrogen-fuelled vehicles. electric such has an as important by notifying role to car play owners in meeting electricity an app demand that they while are not we decar- able be deregulated charged only power when markets. the network So you 11% Coal to do that may also very well be run vehicles, Mr Wong said SP Group will through can have cope, to when understand, electric geography vehicles be-bcome geography, more prevalent. what the opportunities France’s Total is studying Gas the viabdrogen Oilfor powering light Bioenergy 12% Britain and the Netherlands. 21% end up using 7% both batteries Wind and hy- By by Royal Andrea Dutch SohShell, a name more familiar today for its petrol stations. as become far as possible a significant allow growth the market priority to to bonise charge, the and energy to offer production to buy electricity grow at a it, much and a higher very important price instead, role or to are.” 10% and sandrea@sph.com.sg 9% run beyond as it 2020. is, unless The a unit certain is part threshold of a bigger breached. story of how the energy system to play control in delivering the charging the energy stations. that can- believes The it business will have of to manufacturing When such a time comes, SP Group ility of such a move, while Italy’s Eni vehicles...We’re Gasnot betting on a @AndreaSohBT As electric vehicles grow in popularity, it is not only carmakers Singapore and has At to that change point from – which where Mr it is Wong today not Grid be electrified.” operators all across the world threshold solar panels that – strikes which Shell the right had previ- balmestic Nuclear and central European stations. at all of them,” said Mr Wetselaar. is Other establish a already has 5% such facilities at some do- single outcome – we want to be good ROYAL transport Dutch groups Shell that aims are to be affected. a leader reckoned to where it could needs come to be in future, five to said 10 are finding In the one that year they since have its to formation, rapidly ance ously between dabbled allowing – is market however operations area to that run, the so company as to maximise will not value enter. ber Maarten WindWetselaar Solar Other told BT in a re- becomes AND STORAGE more prevalent will depend one FOSSIL Shell 0.5% executive 0.5% committee 3% mem- WITH Ultimately, CARBON CAPTURE whichever technology in Among clean energy those who and sees find an themselves opportunity having using to adapt its global their presence businesses and are estervene, As the possibly world’s by population not allowing contin- elec- cope It with has, unexpected firstly, been surges working de- to for the “Whether consumer, it comes against to the solar need panels to cent interview: “I could certainly see a on customers’ choice and regulators’ years Mr Wetselaar. – the group will then need to in- change the New their Energies businesses unit has in been order busy. to tablished electricity brand grid operators scale and up the oil companies. business quickly as and critical pand. Meanwhile, users can the access current the power energy vehicles technology proliferate. and the markets The National in the sec- grid. cing those is probably best in the become over major the course chargers of this century of cars.” whatever the customer wants, he ad- new tric ues vehicles to grow, to energy charge demand so that will more exmand deepen for its understanding electricity as of electric both the ensure or batteries reliability or other and security things, in produ- the business Note: For over a world time with where widespread we could prosperity, decision, the energy system and will Shell double will offer energies when. In Singapore, SP Group is prepar- supply. system also needs to be overhauled Grid, tor. “Before which operates we decide the where power to net- play, hands “We think of low-cost of the producing future stability companies and countries. The group, through its New Enerded. Source: Shell The second largest-publicly to reduce its carbon footprint. which part of the business and which traded oil company the world also “So the real challenge is to grow geographies, you need to deepen “So we're more system integrators “With the presence we have across needed on the new energies front, Source: plans on establishing The Business itself across Times the © the Singapore energy supply Press and at Holdings the same Limited. your understanding,” Permission said Mr required Wetselaar. transform Most law firms likely to renew leases and take capacity in the transmission where for reproduction. we would invest in a wind farm full SP value Group chain of renewables poised and alternative energies as it has done for cleaner...In order to get there, our It has also won a bid to build an off- system. And then delivering the all major economies, with the relation- size of the new energies business is time to reorganise it to become a lot the world in so many countries and in but “I’m not yet convinced that the energy to customers, and building a ships we have with governments, best measured by the capital emcore hypothesis is that we will need shore windfarm in Netherlands, and di-

确 保 夜 间 风 景 线 运 作 如 常 新 能 源 为 市 区 16 电 力 站 额 外 检 查 魏 瑜 嶙 报 道 elynh@sph.com.sg 除 了 舞 台 上 绚 丽 夺 目 的 表 演 , 国 庆 庆 典 也 因 场 地 周 围 的 市 区 风 景 线 而 更 添 魅 力 , 让 观 众 在 为 国 家 庆 生 的 同 时 忆 起 新 加 坡 这 50 多 年 来 的 蓬 勃 发 展 。 今 年 的 国 庆 庆 典 在 政 府 大 厦 前 大 草 场 举 行 , 逢 新 加 坡 开 埠 200 年 , 回 到 这 个 我 国 1966 年 第 一 次 举 行 国 庆 庆 典 的 场 地 。 舞 台 面 对 着 新 加 坡 国 家 美 术 馆 , 四 周 则 有 滨 海 艺 术 中 心 和 莱 佛 士 坊 的 办 公 大 楼 围 绕 。 要 确 保 夜 间 风 景 线 不 灭 , 供 电 给 这 些 建 筑 和 附 近 街 道 的 新 能 源 集 团 今 年 5 月 至 6 月 间 , 花 了 两 个 月 为 市 区 内 的 16 个 电 力 站 进 行 额 外 检 查 。 带 领 团 队 的 新 能 源 高 级 工 程 师 李 永 达 (37 岁 ) 接 受 《 联 合 早 报 》 访 问 时 透 露 , 为 达 到 万 无 一 失 , 即 使 是 4 月 刚 检 查 过 的 电 力 站 也 必 须 重 新 检 查 。 他 们 调 派 了 近 20 名 员 工 , 查 看 电 缆 、 变 压 器 等 电 力 分 配 器 材 是 否 运 作 正 常 , 以 及 检 查 电 力 站 内 部 结 构 。 “ 除 了 为 国 庆 庆 典 做 准 备 , 我 们 仍 须 应 付 日 常 工 作 , 所 以 得 重 新 分 配 人 力 资 源 和 时 间 。” 大 草 场 采 “ 四 面 台 ” 设 计 , 其 中 一 部 分 的 观 众 席 , 包 括 总 理 、 部 长 、 议 员 、 外 国 贵 宾 的 座 位 设 在 国 家 美 术 馆 前 方 , 以 美 术 馆 为 背 景 承 托 场 地 的 气 势 。 至 于 舞 台 和 观 众 席 的 电 力 供 应 则 由 庆 典 主 办 方 负 责 。 为 确 保 建 筑 灯 火 通 明 , 李 永 达 和 工 作 人 员 自 7 月 6 日 举 行 第 四 场 彩 排 开 始 , 每 个 星 期 六 都 须 驻 守 现 场 ,16 个 电 力 站 其 中 一 个 就 设 在 国 家 美 术 馆 内 。 到 了 国 庆 当 天 , 新 能 源 还 会 加 派 四 人 看 守 其 他 电 力 站 。 李 永 达 解 释 , 一 般 上 若 某 个 电 力 站 的 电 流 供 应 出 问 题 , 工 作 人 员 会 先 通 过 远 程 遥 控 , 从 别 的 电 力 站 把 电 流 导 至 停 电 地 区 。 如 果 遥 控 方 式 行 不 通 , 他 们 会 亲 自 赶 到 现 场 处 理 , 可 是 这 得 花 约 一 个 小 时 。 派 工 作 人 员 驻 守 是 为 了 能 快 速 处 理 任 何 突 发 情 为 了 确 保 停 电 时 能 即 时 应 对 , 新 能 源 集 团 高 级 工 程 师 李 永 达 ( 左 二 ) 从 7 月 初 起 , 每 周 六 国 庆 彩 排 时 都 跟 其 他 工 程 师 一 起 在 国 家 美 术 馆 电 力 站 候 命 。( 龙 国 雄 摄 ) 况 。 “ 国 庆 庆 典 是 大 家 关 注 的 焦 点 , 我 们 希 望 一 切 能 顺 利 进 行 , 在 国 人 和 外 国 宾 客 面 前 展 现 最 好 的 一 面 , 不 会 因 为 某 栋 建 筑 停 电 让 观 众 感 到 混 乱 。” Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction.

EMA SPPG / SPS EMC Licence Application Start of * Registration MP registration Register with EMC Process for MP and facility registration with EMC Solar PV owner applies for wholesale (generation) licence or generation licence if facility is ≥ 1MWac or ≥ 10MWac respectively 6- 8 weeks EMA approves licence *** LEW to install & test M1 AMI Generation meters All Solar PV owners to engage Licensed Electrical Worker (LEW) to be responsible for the electrical works associated with the solar PV system Appointed LEW to submit the required documents to SP Services (SPS) (refer to Connection Requirements section for more details) # 2 BD Solar PV owner to submit hardcopy form and supporting documents ** to EMC for MP registration after obtaining EMA licence 20 BD to effective date SPS to send acknowledgement of application (Letter PV0) to applicant via email EMC approves MP registration LEW to setup test transmission of data to PSO PSO to evaluate Facility Registration Form for Intermittent Generation Facility (Solar PV) after receiving 7 days of test data consecutively Applicable for PV facilities ≥ 1MWac registering with SPS 10 BD SPS to inform LEW on compliance of technical requirements (Letter PV1) (HT & above applicant to approach SPS to sign Supplemental Agreement for PV installed at applicant’s site. For EHT & above applicant, SPPG will evaluate and submit to PSO for endorsement. Supplemental Agreement to be signed only after PSO Endorsement is received.) SPPG to evaluate and discuss with LEW on the technical requirements and specifications of the solar PV system upon receiving all necessary reports and documents from LEW 7 BD Solar PV owner to submit hardcopy form and supporting documents ^ to EMC for CGF / GSF / NEIGF registration EMC forwards Facility Registration Form for Intermittent Generation Facility (Solar PV) to PSO for approval No Comply with PSO technical requirements? Yes PSO issues approval of the Facility Registration Form for Intermittent Generation Facility (Solar PV) to solar PV owner & SPS/EMC SPPG issues to PSO letter of the solar PV connection scheme and compliance to SPPG’s technical requirements No Applicable for HT & below facility registrations (through EMC or ECIS) Applicable for ≥1MWac Comply with technical requirements? Yes SPS to inform LEW to proceed with Turn-On application (Letter PV2) LEW to submit application for Turn On 3 BD (For EHT & above, 20BD to allow for PSO Endorsement) EMC receives PSO’s approval of Facility Registration Form for Intermittent Generation Facility (Solar PV) LEW to arrange with Electrical Meters Section for replacement of M2 Load Meters from Single-directional to Bi-directional meters and installation of summation meter (if required) 30 BD to effective date 4 BD SPPG to witness the commissioning of solar PV system on the scheduled Turn- On-Date for HT customers. (Applicable for ≥ 1MWac) *Not applicable for EHT & above customers, LEW to submit COC and relevant docs to Maintenance Section in charge (EHVN, RN) SPS (MDM) to arrange with EMC for registration effective date Applicable for ≥ 1MWac EMC issues effective date and facility ID (where applicable) for CGF / GSF / NEIGF registration. * EMC would issue effective date but not facility ID for NEIGF registration. Turn-On COD & GSF/ECIS Registration Effective Note: • Dotted arrows indicate correspondence between EMA, SP Group and EMC, which may be transparent to consumers • LT consumers with embedded IGS < 1MWac may proceed with Turn-On application upon receiving Letter PV1. • Non-residential consumers refer to non-residential consumers not under master-sub arrangement. * Solar PV owners must register their facility if it is ≥ 1MWac but may register their < 1MWac facility if they wish to get paid. Facility registration can be either with SPS or EMC, based on the following: o Non-contestable Consumers (NCC) with embedded facility < 1MWac and Contestable Consumers (CC) with embedded facility < 10MWac can register their facility with SPS under the Simplified Credit Scheme (SCS) and Enhanced Central Intermediary Scheme (ECIS) respectively. Pls refer to https://www.ema.gov.sg/Guide_to_Solar_PV.aspx for more information. o NCCs cannot register their embedded facility with EMC. o Residential consumers may register their embedded facility with SPS to enjoy net Allocated Regulation Price (AFP). Pls refer to https://www.emcsg.com/marketdata/guidetopricesfor more information. *** Solar Generation Profile (SGP) is only applicable for embedded PV with both registered generation and load accounts. If the embedded PV is not registered and is installed in HT premise, installation of a Summation meter is required. LEW to engage Electrical Meters Section for meter installation. If generation meter is required, applicant is required to install AMI generation meter before turn-on. The meter shall be from the approved list of vendors. Turn-on Pre-requisite: ** Refer to Checklist of Supporting Documents Required (Section G) in Application form for MP Registration downloadable here ^ Refer to Checklist of Supporting Documents Required (Section E or F) in the applicable Application form for CGF / GSF / NEIGF registration downloadable here # For ECIS registration, SPS will forward the submitted Facility Registration Form for Intermittent Generation Facility (Solar PV) signed off by the Solar PV owner and supporting documents to PSO if facility is ≥ 1MWac. •Obtain the necessary Generation Licence •Connection Agreement in Checklist for CGF / GSF / NEIGF registration refers to: o HT & above applicant to approach SPS to sign Supplemental Agreement for PV installed at applicant’s site. o Obtain Letter PV2

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation The Doctor Is In: Grid Health Checks Prevent Issues RELIABILITY Reading the “pulse” of network equipment, Senior Engineer Dr Lai Kai Xian can tell whether insulation material within the equipment may be breaking down. Like any good physician, Dr Lai Kai Xian is skilled in being able to look, listen and feel. The key difference is that his patient is Singapore’s electricity network, and he diagnoses the grid’s health conditions and fixes these even before they become problems. The 35-year-old electrical engineer is one of eight specialists in the SP Group’s Condition Monitoring team who keeps a close eye on the 11,000 substations and over 28,000km of cables that make up the grid. They are supported by 44 technical officers and technicians who conduct regular health screenings of all equipment on the network, and recommend deeper investigations or treatment when necessary.  Condition Monitoring Senior Engineer Dr Lai Kai Xian uses devices that require various senses – hearing, sight and touch – to assess equipment health, much like a medical doctor. Technicians take the network’s temperature using thermal guns, and listen for abnormal sounds using sensors coupled with headsets that make high frequency sounds audible. Special probes listen for the “pulse” of the equipment, and normal sounds need to be distinguished from ones that could indicate a potential problem. Sounds called transient earth voltage signals could point to internal voids in liquid, air or solid insulation material that are wrapped around cables. These kinds of “partial discharge” summon more varied equipment to pinpoint the source of an abnormality, and allow for early intervention. “These markers tell you where more investigation is needed or where problems could potentially lie so they can be solved before they get any bigger,” explains Dr Lai. He had focused his PhD studies on condition monitoring, and thanks his parents for the opportunity to have done so in Australia. SeniorEngineer Dr Lai Kai Xian (left) with his parents (right) at the 2010 University of New South Wales graduation ceremony. He was awarded a Doctor of Philosophy in Electrical Engineering. Like any emergency room, the most critical cases are attended to first, and more tests can be ordered to make a more accurate diagnosis. It can sometimes make for an intense work day, he concedes. But until his first child arrives in October, the grid is his baby – indeed his personal hobbies include reading technical articles about power systems and new technologies. Condition monitoring affords the grid an additional layer of insurance over scheduled maintenance, making it even more reliable, says Dr Lai. According to Dr Lai, an average of 70 potential problems have been avoided each year over the last five years. And unlike scheduled maintenance work which may require a piece of equipment to be taken out of service to be checked, repaired, or replaced, this pre-emptive approach is non-invasive, requiring no shutdowns. In the long run, keeping the health of a piece of equipment in check also means it lasts longer, he says. More companies are now catching on to these benefits, says Dr Lai, adding that he had trouble finding a job specifically in condition monitoring until he joined SP, a big believer in “preventive medicine”. Online monitoring is also continuously leveraged by SP for the larger 400kV and 230kV substations that make up Singapore’s transmission network, with sensors transmitting real-time data to Dr Lai’s lab. New technologies that can make the grid more robust are also regularly assessed, adds Dr Lai, also a “doctor-on-call” for casual queries from other departments, thanks to friendships forged with colleagues through weekly badminton sessions. Getting to the root of the problem is one of the things he relishes most about his role in SP’s network reliability, especially since diagnosis can be as much of an art as a science, and prompts spirited debates. “You need to be able to look beyond the obvious with data. Every single case is different, requiring both tools and thinking. That is the challenge that I love.” — 13 June 2019 TAGS PEOPLE OF SPRELIABILITY YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks

Media Release Electricity Tariff Revision for the Period 1 October to 31 December 2022 Singapore, 30 September 2022 – For the period from 1 October to 31 December 2022, electricity tariff (before 7% GST) will decrease by an average of 1.4% or 0.42 cent per kWh compared with the previous quarter. This is due to lower energy costs compared with the previous quarter. For households, the electricity tariff (before 7% GST) will decrease from 30.17 to 29.74 cents per kWh for the period 1 October to 31 December 2022. The average monthly electricity bill for families living in HDB four-room flats will decrease by $1.55 (before 7% GST). *before 7% GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). Please refer to Appendix 1 for the components of the electricity tariff, Appendix 2 for the tariffs approved by EMA, and Appendix 3 for the average monthly electricity bills for households. issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly then costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q4 2022 TARIFF FOR HOUSEHOLDS (before 7% GST) Appendix 2 ELECTRICITY TARIFFS FROM 1 OCTOBER 2022 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS FOR HOUSEHOLDS TARIFF WEF 1 OCTOBER 2022 (before 7% GST)

FORM CHANGE IN DESIGN LICENSED ELECTRICAL WORKER To: SP Group 2 Kallang Sector Singapore 349277 Attn: SP Services Email: install@spgroup.com.sg Application No.: ___________________ Site Address: ____________________________________________________________________________ _____________________________________________________________________________________ PART I (APPLICANT’S DETAILS) To: Senior Manager (Supply Application), SP Services Ltd We have changed our Design Licensed Electrical Worker for the above project to ___________________________________________________________of Licence No: _______________. My/Company’s Name : __________________________________________________ UEN No. : __________________________________________________ or NRIC No.. : Note : Please state the last 4 characters (i.e. last three digits and alphabet) of NRIC / FIN / passport or other personal identification number. Name of Authorised Person for Company (if applicable) Contact No. : __________________________________________________ : __________________________________________________ Signature of Applicant/Company Stamp (if applicable) Date ============================================================================================= PART II (CURRENT DESIGN LICENSED ELECTRICAL WORKER) I, ___________________________________ of Licence No: ___________________ would like to transfer my responsibilities as Licensed Electrical Worker for the above project to ___________________________________ of License No: ___________________. ______________________________ ___________________ _________________________ Name & Signature of LEW / Date Licence No. Tel No. ============================================================================================= PART III (NEW DESIGN LICENSED ELECTRICAL WORKER) I accept to take over the responsibilities as Licensed Electrical Worker for the above mentioned project. ______________________________ ___________________ _________________________ Name & Signature of LEW / Date Licence No. Tel No. Forwarding Address: _____________________________________________________________________ ____________________________________________________________________________________

23 July 2014 News Release Singapore Power boosts public safety around major construction sites with two new roads for heavy vehicles Access roads at May Road and Kallang bypass schools and residential areas Singapore Power (SP) has stepped up public safety measures by building two roads for heavy construction vehicles to access its May Road and Kallang cable tunnel sites directly from expressways, bypassing nearby residential areas and schools. The move has been well received by community stakeholders, whom Singapore Power consulted in the course of undertaking this initiative. At the May Road site, SP constructed an additional lane to the Central Expressway (CTE) in the city-bound direction before the Balestier Road exit. This allows heavy vehicles to enter and exit the site without taking the narrow roads around Hong Wen School and the residential neighbourhood around McNair Road, Towner Road and May Road. At the Kallang site, an access way was created off the slip road alongside the Pan-Island Expressway (PIE), in the direction of Bendemeer at Geylang Bahru. Construction vehicles now do not drive through Geylang Bahru and Geylang Bahru Lane, as well as around Kallang Basin Swimming Complex, to enter or exit the Kallang site. The roads were built in the first half of 2014 at a total cost of about $4 million, with the one at Kallang opening first in January and the one at May Road opening in May. “At Singapore Power, we spare no effort in ensuring the safety of the community, our workers and contractors,” said Michael Chin, Managing Director (Special Projects), SP PowerGrid. “This initiative meant going beyond established industry practices for safety. We will continue to be alert to any risks and room for improvement at our sites.” The new access roads are the latest of safety measures implemented from the onset of the cable tunnel construction in end 2012. Initial safety measures included deploying traffic marshals at schools, restricting heavy vehicle traffic during school peak hours, giving talks to students to raise road safety awareness and installing water barricades to prevent jaywalking around the construction sites. SP formulated these safety measures in consultation with community stakeholders. The project teams make door-to-door visits to residents and attend monthly Residents’ Committee meetings. For the May Road site, these stakeholders included Hong Wen School, Whampoa McNair and St George’s West Residents’ Committees, Whampoa Citizens’ Consultative Committee and residents living near the site. At the Kallang site, there is regular consultation 1 with the Kallang Bahru Residents’ Committee, Kolam Ayer Citizens’ Consultative Committee, Kallang Basin Swimming Complex, Saint Joseph’s Institution Junior (when the holding school was there) and residents living near the site. “Safety is of paramount importance to us. We appreciate the continuous engagement efforts by Singapore Power, as well as the many proactive measures which it has introduced to help ensure the safety of road users in our community,” said Mr Raymond Poon, principal of Hong Wen School. “The safety of our residents and children is of the highest importance to us, so it is heartening to see the road safety measures that Singapore Power has implemented and especially the creation of this new access into the Kallang construction site,” said Chiang Heng Liang, Chairman of the Kolam Ayer Citizens’ Consultative Committee. “Prevention is better than cure, so it is prudent to segregate heavy vehicle traffic from the residential road network when and where feasible.” All heavy vehicles entering or exiting the May Road site will use the new access road, only outside of peak hours, to ensure minimal impact on CTE traffic. The existing safety measures along May Road will remain in force as light vehicles continue to use the previous site access. All vehicles entering or exiting the Kallang site will use the new access road instead of Geylang Bahru Lane. About Singapore Power Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP’s world-class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost-effective worldwide. For more information, please visit www.singaporepower.com.sg. Issued by: Singapore Power Limited 10 PasirPanjang Road #03-01 Mapletree Business City Singapore 117438 Co. RegNo : 199406577N www.singaporepower.com.sg - end – 2 FACT SHEET ABOUT THE CONSTRUCTION PROJECT AT MAY ROAD AND KALLANG The May Road and Kallang sites are part of the Transmission Cable Tunnel Project, which involves the construction of two cross-island cable tunnels to meet Singapore’s long-term demand for power. The tunnels will be located under public roads and will not run under any private properties. • The Kallang site houses a permanent shaft along the East-West tunnel, while the May Road shaft is connected to both the North-South and East-West tunnels. • Construction work at the two sites began at end-2012 and will be completed by 2018. MAY ROAD KALLANG * Note: Diagram for illustrative purposes only – access road not drawn to scale. Conditions of access road use • Strictly for heavy construction vehicles only to prevent congestion along the CTE • In operation from 10:00AM-4:00PM and 10:00PM-6:00AM only, outside peak traffic hours. • The frequency at which heavy vehicles use the access roads will be limited and capped at 30 a day currently. * Note: Diagram for illustrative purposes only – access road not drawn to scale. Conditions of access road use • All vehicles entering or exiting the site use the new access road instead of travelling along Geylang Bahru Lane. • The frequency at which heavy vehicles use the access road will be limited and capped at 50 a day currently. 3 FACT SHEET MAY ROAD BIRD’S EYE VIEW OF ACCESS ROAD BEFORE AFTER Heavy vehicle driving through May Road Heavy vehicle entering May Road site through new access road off CTE Dismissal time at Hong Wen School 4 FACT SHEET KALLANG BIRD’S EYE VIEW OF ACCESS ROAD BEFORE AFTER Heavy vehicle entering Kallang site through new access road Heavy vehicles driving through Geylang Bahru Lane 5 FACT SHEET OTHER SAFETY MEASURES FROM START OF PROJECT Safety measures have been implemented at all the cable tunnel sites from the onset of cable tunnel construction in end 2012. Marshals directing traffic at Hong Wen School Marshals directing traffic at St. Joseph’s Institution Junior Vehicle commander boarding heavy vehicle to ensure it slows down approaching the site Water barricades to prevent jaywalking (May Road only) Marshal in place to direct traffic at the junction of May Road / Towner Road Marshal in place to direct traffic at the junction of Geylang Bahru / Geylang Bahru Lane 6 FACT SHEET COMMUNITY ENGAGEMENT EFFORTS SP’s dialogue and engagement with the May Road and Kallang stakeholders include the following measures: • Before the start of cable tunnel construction in December 2012, the project officers provided basic information about the projects and offered a point of contact. • Following the commencement of construction, the project officers embarked on months of intensive door-to-door engagement with residents and schools to share updates and more details on the project. • The project team maintained close contact with stakeholders and attended monthly Residents’ Committee meetings to provide updates, solicit feedback and address public queries and concerns. • The project officers reached out to the appropriate Citizens’ Consultative Committees and increased community engagement before any major construction activity to keep stakeholders informed and reassured. • The project officers conducted a safety talk at St. Joseph’s Institution Junior to raise road safety awareness. • Since then, the project officers have built a strong rapport with the stakeholders and have an open line of communication with them. 7

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