REQUEST TO CHANGE METER TELEPHONE (For Official Use) REF: MDM / RMR / CMT / _______ /_________ Company Name: Address of Meter Location: MSSL Account No.: EXISTING Meter Telephone No.: + NEW Meter Telephone No.: + Please ensure that a telephone cable is laid from the meter and connected to the telephone distribution point. Company Email Address: INSTRUCTIONS: 1. Please ensure that the phone line is available for each manual meter reading between 12 midnights and 6am daily. A fee may be applied if meter readers have to be deployed to download the readings. 2. Please do not share the meter reading telephone lines with: a. Key phone system b. Telephone line connected to facsimile, modem or VISA/NETS c. ISDN Data line or digital line d. Operator assisted line e. Phones should not be in used throughout 24 hours e.g. security guard, Hotel reception area f. Telephone line used for fire alarm or security monitoring, voicemail, hunting / call waiting / call divert functions. g. Public phone / Coinafon 3. Please complete the form and mail it back to “SP Group, 2 Kallang Sector, Singapore 349277. Attn: Remote Meter Reading Unit”. If you have any query, please call our hotline at 1800-233-8000 Signature: Name: Company Stamp: Designation: Date: FOR OFFICIAL USE Customer Number: Recorder Number: Signature: Meter Number: Processed on Date: Staff Name: SP Group 2 Kallang Sector, Singapore 349277. Tel: +65 6916 8888. www.spgroup.com.sg Updated 19 Aug 21

News Release Temasek Cares extends its ‘Stay Prepared’ initiative to help build community resilience in Singapore � � ‘Stay Prepared’ is a community initiative focused on encouraging individuals and families in Singapore to be prepared for emergencies Temasek Cares partners Singapore Power and Singapore Post for the nationwide distribution of ‘Stay Prepared’ Starter Kits to all 1.2 million households in Singapore � The Starter Kit programme aims to prompt every household to take steps to be better prepared for emergencies � Each Starter Kit contains three 3M TM N95 face masks and useful emergency contact information, and may be added to household or personal emergency grab bags � Everyone – families, communities, companies – has a part to play to help themselves and the larger community to mitigate the impact of emergencies and unforeseen events Singapore, Monday 5 May 2014 Temasek Cares is partnering Singapore Power and Singapore Post to extend its „Stay Prepared‟ initiative by encouraging individuals and families to be prepared for emergencies. Conceived by Temasek Cares with Singapore Power to prompt individuals and families to be prepared well ahead of any emergencies, a total of 1.2 million „Stay Prepared‟ Starter Kits will be distributed by Singapore Power and Singapore Post to all households in Singapore from 6 to 12 May 2014. Each „Stay Prepared‟ Starter Kit contains three 3M™ N95 face masks, instructions on how to wear the masks and emergency contact numbers. About 17,000 Starter Kits will also be delivered to charity homes, and another 300,000 Kits have been prepared on standby for needy families in case of severe haze or flu pandemic emergencies. Mr Richard Magnus, Chairman of Temasek Cares, said, “Singapore is a safe city. However, unforeseen events may adversely impact us and our community from time to time. All of us – individuals, families, companies – have to be prepared. For this reason, Temasek Cares wants to help build the resilience of our community, through its „Stay Prepared‟ initiative. “Temasek Cares is very pleased to partner Singapore Power and Singapore Post for this initiative to provide „Stay Prepared‟ Starter Kits to every household in Singapore. The Starter Kit includes three N95 masks so that each household can have an initial stock in case of a flu pandemic or severe haze from the forest fires in the region. We hope the Starter Kits will prompt individuals and families to develop their own emergency plans. The Starter Kit with the emergency contact numbers and the N95 masks can be useful additions to their family or personal emergency grab bags.” Mr Magnus added, “The Starter Kits programme is a significant step to fulfill Temasek Cares‟ vision of a resilient Singapore community – one that is ready for the unexpected, responds effectively to crises and recovers quickly from adversity. We will continue to come alongside people and partners in Singapore to create greater awareness of additional ways to be prepared. We believe such community initiatives are a useful way to complement national and individual efforts to keep Singapore safe.” Tan Sri Mohd Hassan Marican, Chairman of Singapore Power, said, “At Singapore Power, it is mission critical to respond to emergencies swiftly, safely and effectively. This readiness enables us to power every household and business in Singapore with world-class reliability, round the clock. We would like to encourage emergency preparedness among the community, so that it becomes second nature to everyone.” Tan Sri Hassan added, “We have mobilised our meter readers and technicians to distribute the „Stay Prepared‟ Starter Kits. We are running a call centre to address public queries on this effort. In addition, our staff volunteers will be distributing 17,000 starter kits to more than 140 charity homes for the elderly, disabled and other residential facilities . We would like to touch all facets of society in this outreach.” Mr Lim Ho Kee, Chairman of Singapore Post said: “We are happy to be part of this nationwide community effort to help Singapore households stay prepared. Over the next few days, some 1,200 postmen and postwomen will distribute the „Stay Prepared‟ Starter Kits to every HDB and high-rise household. As a responsible and trusted national postal service provider, SingPost remains committed to deploy our last mile delivery capability and resources to help with such meaningful initiatives.” Singapore Power has set up a hotline where members of the public can get information about the delivery of the „Stay Prepared‟ Starter Kits. The delivery hotline (Tel: 1800-738-2000) will be in operation from Monday 5 May 2014, to Saturday 24 May 2014, from 8.00 am to 8.00pm daily. If the „Stay Prepared‟ Starter Kit cannot be delivered to a postal address, residents will receive a delivery advice with information on where they can collect their Starter Kits. The „Stay Prepared‟ Starter Kits programme and the umbrella „Stay Prepared‟ initiative are backed by the Temasek Emergency Preparedness Fund, which was established by Temasek Holdings with an endowment of S$40m in March 2014, as part of its 40 th anniversary community initiative. More information on the „Stay Prepared‟ initiative is available at www.stayprepared.sg. Useful tips on how individuals and families can prepare their own emergency grab bags can be found at www.e101.gov.sg. Health advisory on haze or other health hazards may be found at: � � www.moh.gov.sg www.moh.gov.sg/haze Weather, air and other climatic or pollution developments may be tracked on www.nea.gov.sg Released on May 5, 2014 -END- Additional Information About the ‘Stay Prepared’ initiative and the Temasek Emergency Preparedness Fund (TEPrep Fund) „Stay Prepared‟ is a Temasek Cares initiative to help people in Singapore be prepared for emergencies and crises, and build a more resilient community. Programmes under this initiative are supported by the Temasek Emergency Preparedness Fund launched in March 2014, as a Temasek community endowment to mark its 40th anniversary. „Stay Prepared‟ supports programmes that: � � � � Help people in Singapore be ready for a range of emergencies Build longer term capability and capacity of the community in emergency preparedness Provide assistance in emergencies Complement national efforts and foster collaboration with private sector partners, voluntary welfare organisations (VWOs) and community groups to achieve emergency preparedness. The first program under the „Stay Prepared‟ initiative was with KK Women‟s & Children‟s Hospital to help train staff and volunteers from interested VWOs to support children who have suffered trauma. For more information, please visit www.stayprepared.sg. About Temasek Cares Temasek Cares CLG Ltd is a Temasek funded non-profit philanthropic organisation (NPPO) that aims to help improve the lives of underprivileged individuals, families and communities in Singapore; and to build the capability and capacity of all people in Singapore to be prepared for emergencies. Set up in 2009 as an Institution of a Public Character, it works in partnership with various voluntary welfare organisations, non-profit organisations, government agencies, Ministries and other institutions to support programmes that contribute to the well-being, dignity, livelihood, and emergency preparedness of its beneficiaries. For more information, please visit www.temasekcares.org.sg. About Singapore Power Singapore Power Limited is a leading energy and utility company in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. The Singapore Power Group is wholly owned by Temasek Holdings (Private) Limited. In Singapore, more than 1.4 million industrial, commercial and residential customers benefit from Singapore Power‟s world class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost effective worldwide. In powering economies and improving quality of life, Singapore Power is committed to initiatives that help communities in need live independently and with dignity. These efforts include the Singapore Power Heartware Fund that reaches out to the needy elderly through a range of social service programmes. For more information, please visit www.singaporepower.com.sg About Singapore Post Limited Singapore Post Limited (SingPost) is the national postal service provider in Singapore offering trusted communications through domestic and international postal services as well as end-toend integrated mail solutions covering secure data printing, letter-shopping, delivery and mailroom management, among others. As the trusted communications service provider for more than 150 years, SingPost today goes beyond physical postal communications to offer secure digital communications solutions as part of integrated solutions to its customers. With its competencies in mail, logistics and e-commerce, SingPost is able to offer integrated e- commerce logistics solutions tailored to customers‟ needs. Having one of the largest multichannel distribution networks in Singapore, regional operations in 12 countries and access to a global postal network of more than 220 countries/territories, SingPost is also well-positioned to provide end-to-end e-commerce logistics solutions such as warehousing, pick and pack, delivery and returns management for B2B, B2C and B2B4C customers in Singapore and the region. SingPost won the UPU-approved World Mail Award for People Management in June 2013 and was ranked the top postal agency in an Accenture report in March 2013. SingPost also gained international acclaim when it was bestowed the Service Provider of the Year 2012 award by Postal Technology International. SingPost is the only company to win to the Universal Postal Union‟s EMS Cooperative award for its Speedpost courier service every year since 2001. SingPost was listed on the Main Board of the Singapore Exchange in 2003. To learn more about SingPost, please visit www.singpost.com. About 3M 3M captures the spark of new ideas and transforms them into thousands of ingenious products. Our culture of creative collaboration inspires a never-ending stream of powerful technologies that make life better. 3M is the innovation company that never stops inventing. With $31 billion in sales, 3M employs 89,000 people worldwide and has operations in more than 70 countries. 3M Singapore is a wholly owned subsidiary of 3M Company. The company serves a wide range of consumer and industrial markets, which include electronics, health care, transport engineering, chemicals, building and construction, and consumer retail. 3M‟s presence in Singapore includes two manufacturing plants at Woodlands and Tuas, an R&D Center at Woodlands, and a Customer Technical Centre, laboratory and other supply chain and business operations based at Yishun. For more information on 3M, please visit www.3M.com.sg. About Temasek Holdings Temasek celebrates its 40 th anniversary this year, with a community initiative endowment of S$40 million for the Temasek Emergency Preparedness Fund (“TEPrep Fund”). This endowment is to be managed by Temasek Cares, a non-profit philanthropic organisation, to support community initiatives for emergency preparedness. Temasek is a Singapore based investor with a portfolio of S$215 billion as at 31 March 2013. Iconic Singapore companies such as Singapore Power, Singapore Airlines, Singapore Telecommunications, PSA and DBS are among the Temasek Portfolio Companies (TPCs). Please visit www.temasek.com.sg to learn more about Temasek.

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 HDB 1-Room 139 132 130 127 125 121 111 127 142 152 147 145 143 146 144 135 126 126 132 150 152 149 140 151 HDB 2-Room 184 172 171 165 166 158 148 166 185 202 190 190 189 190 188 176 164 167 173 199 199 195 183 198 HDB 3-Room 257 245 245 235 233 226 212 242 270 288 271 272 269 274 269 247 236 241 250 292 285 277 264 283 HDB 4-Room 354 333 334 320 318 309 289 326 367 391 371 371 367 374 370 342 321 330 342 398 396 383 360 385 HDB 5-Room 416 388 389 373 369 363 338 381 428 456 437 434 427 437 436 401 367 381 399 463 466 448 416 447 HDB Executive 504 472 476 448 453 443 414 473 528 561 531 536 528 541 530 478 456 474 489 575 568 544 515 546 Apartment 519 498 496 469 450 425 414 465 543 585 546 514 515 537 541 483 430 435 486 578 573 543 500 513 Terrace 815 781 785 752 748 727 686 756 867 902 868 866 859 890 881 804 740 794 821 957 900 872 838 847 Semi-Detached 1,091 1,030 1,054 995 997 962 930 1,024 1,182 1,233 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 Bungalow 2,146 2,004 2,182 1,986 2,073 1,938 1,901 2,016 2,303 2,482 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121

LICENSED ELECTRICIAN PREPARATORY PROGRAMME (Programme Code: ENO32) LEARNING OUTCOMES The Licensed Electrician Preparatory Programme will equip participants with the necessary theoretical foundation and practical application skills to carry out the work of a Licensed Electrician. PRE-REQUISITES Applicants are required to have at least: o 5 years of relevant practical work experience; and o GCE “N” Level with pass in English and Mathematics or Workplace Literacy and Numeracy (WPLN) Level 5 --- The programme is optional for applicants with: o NITEC in Electrical Engineering and at least 2 years of relevant practical work experience; or o At least 10 years of relevant practical work experience PROGRAMME CONTENTS Theoretical Foundation Conducted by Singapore Polytechnic/Ngee Ann Polytechnic No. Description Hours Total Module 1: Electrical Principles 1.1 Basic Principles of Electricity 5 1.2 AC Circuits 15 1.3 Basics of Three Phase AC Circuits 15 1.4 Written Assessment 1 2 2 Module 2: Electrical Installation Design 2.1 Statutory Act and Regulations 5 2.2 Protective Devices and Cables 13 2.3 Protection Against Electric Shock 15 2.4 Electrical System Design 7 2.5 Temporary Electrical Installation 9 2.6 Written Assessment 2 2 2 Module 3: Testing and Maintenance of Electrical Systems 3.1 Testing of Switchboards 9 3.2 Maintenance of Switchboards 6 3.3 Standby Generators 6 3.4 Photovoltaic System 7 3.5 Written Assessment 3 2 2 1 35 49 28 Total 118 V9_122022 Practical Application Conducted by Singapore Institute of Power and Gas No. Description Hours Total Module 4: Safety and Connection Process 4.1 Safety & Licensing Requirements 3.5 4.2 The Supply Connection Process 3.5 4.3 Assessment 1.0 Module 5: Electrical Installation Less than 45kVA 5.1 Practical Design of Small Electrical Installation 10.5 5.2 Generator Supply for Small Electrical Installation 3.5 5.3 Assessment 1.0 Module 6: Inspection and Testing 6.1 Safety Requirements and Tools for Inspection and Testing 7.0 6.2 Practical Inspection and Testing of Small Installation 7.0 6.3 Assessment 1.0 8 15 15 Total 38 ASSESSMENT For modules conducted by SP/NP, a written assessment will be conducted upon completion of each module. For modules conducted by SIPG, a practical assessment will be conducted upon completion of each module. PROGRAMME TIMING The programme will be conducted during weekday evenings (6.30pm – 10.00pm) and Saturdays (8.30am – 6.00pm). CERTIFICATE Participants who have successfully pass all theoretical and practical modules will be awarded a Certificate of Achievement jointly issued by SIPG and SP/NP. EMA LICENSING COMPETENCY ASSESSMENT The “Certificate of Achievement” is required by EMA for participants without the relevant educational qualification. Participants are required to ensure that they satisfy the relevant work experience and pass the “EMA Licensing Competency Assessment” to qualify for an Electrician’s License. Please refer to EMA website for more information on application for Electrician License: https://elise.ema.gov.sg/elise/newworkerapplicationservlet?lic_type=EL Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 2 V9_122022 PROGRAMME FEE Full Programme Fee Singapore Citizens and Permanent Residents <40 years old Nett Fee after SSG Funding* Singapore Citizens ≥ 40 years old only Enhanced Training Support for SMEs # Without GST $8,380.00 $2,514.00 $838.00 $838.00 With GST** $9,050.40 $2,715.12 $1,039.12 $1,039.12 * Subjected to SSG’s approval and changes. ** 8% GST applicable for intakes starting from 1 Jan 2023 # For more information on the Enhanced Training Support for Small & Medium Enterprises (SMEs) scheme, please click here. Self-sponsored applicants may use their SkillsFuture Credit (SFC) to offset the programme fee. PROGRAMME SCHEDULE Next intake: February 2023 (Closed) / August 2023 Registration closing date: 4 weeks before programme commencement Application will be considered upon submission of completed application form and all necessary supporting documents. SIPG will contact the applicant after confirmation that all admission criteria are met. SIPG reserves the rights to amend any details relating to the programme without prior notice. For enquiries, contact SIPG at training-institute@spgroup.com.sg or 6916 7930. 3 V9_122022 This page is intentionally left blank 4 V9_122022 Registration Form Licensed Electrician Preparatory Programme PART A: PERSONAL PARTICULARS � Self-Sponsored Applicant ** Full Name (As in NRIC/FIN) ** NRIC/FIN ** Nationality ID Expiry Date (dd/mm/yy) ** Monthly Salary 1 � Company-Sponsored Applicant Gender M / F Date of Birth (dd/mm/yy) Race: Chinese / Malay / Indian / Others: ___________________ ** Contact Number Email Address Address (Residential address for selfsponsored applicants) FOR COMPANY-SPONSORED APPLICANTS ONLY Company Name Company Address Contact Person Designation Contact Number Email Address PART B: PRE-REQUISITES 1. Please indicate your relevant practical work experience: Employer Name Position Held Year of Joining Year of Leaving 2. Please indicate your educational qualifications: Qualification Title Name of Institute Year Completed Please attach relevant supporting documents. (Refer to Annex A for the list of supporting documents required.) 1 Salary range: a) Unemployed b) Below $1,000 c) $1,000 - $1,499 d) $1,500 - $1,999 e) $2,000 - $2,499 f) $2,500 - $2,999 g) $3,000 - $3,499 h) $3,500 and above ** Mandatory field 5 V9_122022 PART C: PAYMENT Payment is only required after the programme has been scheduled for the applicant and applicant has confirmed his/her availability. An invoice with the final amount (after funding, if any) will be sent to the applicant. Modes of payment will be advised at the point of issuing the invoice to the applicant. PART D: DECLARATION By submitting this registration form: - I hereby declare that all information given is true and accurate; - I acknowledge that SIPG shall not be responsible should EMA rejects my application for licensing; and - I agree to the terms and conditions stated below. (i) For Self-Sponsored Application (ii) For Company-Sponsored Application Name: ______________________ Name of Authorised Personnel: _____________________ Signature: ______________________ Signature: _____________________ Company Stamp Date: ______________________ Date: _____________________ PART E: PERSONAL DATA PROTECTION ACT I/We acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of (i) providing the requested services in respect of the programme(s), (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name: Signature: Date: TERMS AND CONDITIONS: 1) The company and individual applicant have read and understood the terms of the programme information and registration form. 2) The information collected on this form is used for programme registration, account servicing of programme-related activities and/or for application of programmerelated funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 4 weeks before programme commencement. 4) Payment must be made to SIPG before programme commencement. 5) SIPG reserves the right to amend any details relating to the programme without any prior notice. 6) Request for withdrawal must be made in writing and are subject to approval by SIPG. >5 working days before programme commencement : 100% refund. Less than 5 working days before programme commencement : no refund. 7) Request for transfer/replacement must be made in writing at least 5 working days before programme commencement and is subject to approval by SIPG. SIPG reserves the right to impose an administration fee for such requests. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. 9) In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same programme before, thereby resulting that his/her funding application is rejected, the trainee is liable to pay the balance of the full programme fee to SIPG. 10) Photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 6 V9_122022 ANNEX A: LIST OF SUPPORTING DOCUMENTS REQUIRED Please submit all relevant supporting documents along with the application form via email. Note: SIPG reserves the right to reject any application due to incomplete submission of supporting documents. 1 Company Testimonial Letter (To clearly state the years and job scope of relevant electrical works experience) 2 Educational Certificates i) Highest Qualification (Minimum of GCE ‘N’ Level with pass in English and Mathematics or Workplace Literacy and Numeracy (WPLN) Level 5) OR ii) NITEC in Electrical Engineering 7 V9_122022

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 HDB 1-Room 152 147 145 143 146 144 135 126 126 132 150 152 149 140 151 148 139 142 128 127 121 119 128 136 HDB 2-Room 202 190 190 189 190 188 176 164 167 173 199 199 195 183 198 192 183 186 166 168 161 156 169 181 HDB 3-Room 288 271 272 269 274 269 247 236 241 250 292 285 277 264 283 277 266 266 243 238 231 231 250 265 HDB 4-Room 391 371 371 367 374 370 342 321 330 342 398 396 383 360 385 381 363 365 338 327 320 309 341 363 HDB 5-Room 456 437 434 427 437 436 401 367 381 399 463 466 448 416 447 446 427 429 397 379 374 359 399 425 HDB Executive 561 531 536 528 541 530 478 456 474 489 575 568 544 515 546 548 520 523 481 462 458 445 495 522 Apartment 585 546 514 515 537 541 483 430 435 486 578 573 543 500 513 539 523 519 486 446 419 417 476 516 Terrace 902 868 866 859 890 881 804 740 794 821 957 900 872 838 847 885 851 851 785 747 744 714 775 823 Semi-Detached 1,233 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 Bungalow 2,482 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154

News & Media Releases Latest All Years 01 Aug 2016 Agreement Between Chongqing Yuzhong Government And Singapore Power To Provide The City With Efficient Energy Solutions 31 Jul 2016 Utilities Bill Redesigned To Help Consumers Be More Energy And Water Efficient 07 Jul 2016 Advisory On Scam Calls 11 May 2016 Request For Proposal On Energy Storage Test-bed 29 Mar 2016 Electricity Tariff Revision For The Period 1 April To 31 June 2016 22 Mar 2016 Mapletree And Singapore Power Give 200,000 Copies Of Lee Kuan Yew-Inspired Book To Secondary School Students 02 Mar 2016 World's Largest Underground District Cooling Network At Marina Bay Saves More Than 40 Per Cent In Energy For Customers 24 Feb 2016 Singapore Power Inks S$4 Million Accelerator Agreement With Infocomm Investments 21 Jan 2016 Singapore Power Completes 20 Good Deeds For 20th Anniversary 31 Dec 2015 Electricity Tariff Revision For The Period 1 January To 31 March 2016 1 ... 17 18 19 20 21

GETTING STARTED OPENING YOUR UTILITIES ACCOUNT GETTING YOUR UTILITIES SUPPLIES MANAGING YOUR UTILITIES ACCOUNT CLOSING YOUR UTILITIES ACCOUNT 5 Here are steps to guide you through your commercial utilities journey with us. Getting started • Use of premises • Types of supply • Meter(s) requirements • Security deposit and supply capacity/load Opening your utilities account • Where to apply? • Required documents Getting your utilities supplies • Requirements for electrical installation licence (for > 45kVA) • When can supplies be turned on? • Express turn-on requirements Managing your utilities account • Applying for an e-account • Reading your meters • Paying your bills • Understanding the tariff • How to switch electricity supply to a retailer? Closing your utilities account • Required documents • Things to note after closing your utilities account 2 GETTING STARTED GETTING STARTED USE OF PREMISES Residential – Domestic Use For premises that are used exclusively for residential purposes. Commercial – Non-Domestic Use For premises that are used for the purpose of, or in connection with any trade, business or profession. It is important to declare the use of premises correctly as it is an offence under the Public Utilities Act (Cap. 261) to make any false statement, representation or declaration in connection with the application for water supplied by the Public Utilities Board (PUB). 3 GETTING STARTED TYPES OF SUPPLY Permanent Supply Application for any residential, trade, business or professional use. Application for the following type of premises: Construction Site Street Opera (e.g. Wayang) Site Office Gondola Temporary Supply After opening of utilities account: Premises without Electricity Meter Installation, testing and submission of Electrical Installation Licence (EIL) (if applicable) are required before turning on utilities supply. Please refer to Page 9 for more information. Premises without Water Meter PUB will install and turn on water supply within three (3) business days after all plumbing works are completed and relevant documents are submitted. Premises without Gas Meter Please contact City Energy Pte. Ltd. (as Trustee of City Energy Trust) at 1800 555 1661 or visit City Energy Showroom at Plaza Singapura, #03-78 (68 Orchard Road, Singapore 238839) if you require gas supply. 4 SECURITY DEPOSIT + AND Initial Security Deposit required – Permanent Supply Use of Premises Water Electricity Gas HDB Shop Houses Stalls – Cooking Stalls – Non-Cooking Multi-Storey Carpark ATM/Translink/ Info Teller Bin Compound $100 $200 $600 $200 $500 $200 $100 $400 Public Lighting Refer to SP PowerGrid Quotation Others $3.50 per Cu M or $300, whichever is higher Based on Supply Capacity (kVA)* $400 *Please check with your appointed Licensed Electrical Worker (LEW) on the Supply Capacity. Supply Capacity (kVA) Up to 15 16 to 45 46 to 75 76 to 140 141 to 180 181 to 230 231 to 280 281 to 460 461 to 560 561 to 1,000 1,001 and above Security Deposit $450 $1,350 $2,100 $4,050 $5,100 $6,600 $7,950 $13,050 $15,900 $28,500 $57,000 5 Security Deposit (cont'd) Supply Capacity (kW) Security Deposit High Tension & Extra High Tension (Temporary & Permanent Supply) $40 per kW Initial Security Deposit required – Temporary Supply Use of Premises Water Electricity Construction Site $3.50 per Cu M or $300, whichever is higher Based on Supply Capacity Site Office $1,300 Street Opera (e.g. Wayang) $150 per day Gondola $200 + The rates are subjected to review. 6 OPENING YOUR UTILITIES ACCOUNT OPENING YOUR UTILITIES ACCOUNT SP Group Website WHERE TO APPLY? Scan here or visit https://openaccount.spgroup.com.sg/#/open-account/ to open a commercial utilities account. You are required to make payment for your initial security deposit via eNETS or Credit Card during the online application. For payment via eNETS, you will require a valid Internet Banking Personal Account with DBS/POSB/OCBC/Plus, Citibank, or UOB (eNETS Debit), adequate balance and payment limit sufficient for the security deposit deduction. For payment via Visa/Mastercard, please note that it is only applicable for electricity supply of up to 1,001kVA and above and other services such as water and gas. Customer Service Centre Opening hours Mon – Fri : 8.30am to 6.00pm Sat : 8.30am to 1.00pm Closed on Sun & Public Holidays 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 7 Required Documents 1 Application Form 2 ID CARD WORK PASS OPENING YOUR UTILITIES ACCOUNT Under Personal Name Application Form (Completed and signed) 3 Tenancy agreement Documentary proof of occupancy (e.g. Tenancy agreement or property tax) NRIC/FIN (Front and Back) [For Foreign Delegates, please provide copy of Green Card/Employment Pass/ copy of Exemption Order] 4 SPECIMEN Initial security deposit is payable upon application 1 Application Form 2 Application Form (Completed and signed) Latest ACRA detailed Business Profile/Bizfile 3 Tenancy agreement 4 Under Company Name Documentary proof of occupancy (e.g. Tenancy agreement or property tax) Copy of Acknowledgement of Electrical Installation Licence Requirement Form (EIL Form) (for > 45kVA) 5 SPECIMEN Initial security deposit is payable upon application Required upon request • Copy of Director's NRIC/FIN card [Front and Back] • Letter of Authorisation + – if signatory is not a Director according to ACRA listing + To be authorised by the Director listed in the recent ACRA detailed Business Profile/ Bizfile on the letterhead issued by the company, indicating its representative's name and identification number, i.e. NRIC or FIN. Additional Documents for Temporary Supply 1 2 Quotation for Electricity Supply Connection and EIL issued by EMA Water quotation from PUB 8 GETTING YOUR UTILITIES SUPPLIES REQUIREMENTS FOR ELECTRICAL Upon account opening, you are required to obtain an Electrical Installation Licence (EIL) when you use or operate an electrical installation of approved load exceeding 45kVA for commercial purposes. GETTING YOUR UTILITIES SUPPLIES HOW DO I APPLY FOR AN ELECTRICAL You are required to appoint a Licensed Electrical Worker (LEW) of the appropriate class to take charge of the electrical installation and submit the application for an EIL. Scan for more details 9 ELECTRICITY WHEN CAN SUPPLIES BE TURNED ON? Premises Type (Permanent Supply with meter(s) on site) Supply Turn-On Premises with electricity supply <45kVA Premises with electricity supply >45kVA 2 business days 3 business days upon submission of EIL GETTING YOUR UTILITIES SUPPLIES Same-day express turn-on service is subject to availability and with at least three hours advance notice. An express service charge is applicable for working weekdays/Saturdays. Please note that express service is unavailable for premises with: Electricity supply capacity exceeding 45kVA Water meters exceeding 25mm Commercial Gas MARKET Electricity currently supplied from the Open Electricity Market (OEM) via a licensed electricity retailer or SP Group at the wholesale electricity price 10 MANAGING YOUR UTILITIES ACCOUNT Please apply for an e-account to manage your utilities account via SP Utilities Portal. Scan here to apply Print the completed online application form, and endorse with your signature and company stamp. Submit the form to https://services.spservices.sg/#/uploadEServices Your application will be reviewed and once it is approved, the login details will be sent to the email address indicated in your online application. Get the SP App to manage your bill with greater convenience READING YOUR METERS Meter readings are taken once every two months. On months where meters are not read, your bill will be estimated based on the average daily usage between your last two actual reads. Your bill will be adjusted when your meters are next read. To avoid bill estimation, we strongly encourage customers to make use of the following e-services available for submission of meter readings: MANAGING YOUR UTILITIES ACCOUNT • SP Utilities Portal via spgrp.sg/UPortal • SP App • Email to customerreading@spgroup.com.sg Scan here to understand your utilities bill 11 PAYING YOUR BILLS GIRO How to Apply? • Through AXS machines for DBS & POSB ATM cardholders • Internet banking for DBS, POSB and OCBC cardholders • Mail the completed GIRO application form to: 2 Kallang Sector, Singapore 349277, Attention: Revenue Collection Approval may take up to six weeks. You will be notified of the status of your GIRO application via your utilities bill. Other Payment Modes Payment by credit cards via the SP App DBS/UOB/OCBC Internet banking DBS/POSB/ OCBC ATMs 7-Eleven stores SP Group Customer Service Centre AXS stations MANAGING YOUR UTILITIES ACCOUNT Note: Pink notices are issued as a reminder when payments are not made by the due date. A fee of $0.54 (inclusive of GST) applies and will be reflected in the next bill. If no payment is received after the reminder, a late payment charge of 1% will be imposed on any outstanding balance in the subsequent bill. UNDERSTANDING THE TARIFF HOW TO SWITCH ELECTRICITY SUPPLY TO RETAILER? For more information on tariffs, scan here For more information on Open Electricity Market, scan here 12 CLOSING YOUR UTILITIES ACCOUNT Required Documents Under Personal Name 1 Termination Form Termination of Utilities Supply Form (Completed and signed) 2 ID CARD WORK PASS NRIC/FIN (Front and Back) 1 Termination 2 Form Under Company Name Termination of Utilities Supply Form (Completed and signed) Required upon request Latest ACRA detailed Business Profile/Bizfile • Copy of Director's NRIC/FIN card [Front and Back] • Letter of Authorisation* – if signatory is not a Director according to ACRA listing *To be authorised by the Director listed in the recent ACRA detailed Business Profile/Bizfile on the letterhead issued by the company, indicating its representative's name and identification number, i.e. NRIC or FIN. In person: Please bring along the required documents during your visit to our Customer Service Centre Termination of Utilities Supply Forms are available at our service counters. 13 CLOSING YOUR UTILITIES ACCOUNT THINGS TO NOTE AFTER CLOSING YOUR UTILITIES ACCOUNT Termination of Gas Supply For termination of gas supply, City Energy charges a termination fee for commercial premises. Separate gas appliance disconnection fee is chargeable if required. Please refer to www.cityenergy.com.sg for more information. Refund of Security Deposit Upon closure of utilities account, the security deposit will be used to offset the final charges. Any credit balance left in your account may be transferred to other accounts under your name, if there are any outstanding charges before the final balance is refunded to you. You should receive your final bill and refund (if any) within a month. You may indicate the following in the termination form for credit balance (if any) to be: 1 2 3 GIRO DONATE Refunded via cheque Refunded to your active Giro linked to the utilities account Donated to SP Heartware Fund 4 5 Refunded to your SGD Bank account (Please provide a copy of your bank statement for verification purposes) Transferred to another active utilities account CLOSING YOUR UTILITIES ACCOUNT GIRO For utilities account under GIRO, the GIRO arrangement will be terminated after we have deducted the final charges. 14 READY TO START YOUR UTILITIES JOURNEY WITH US? Utilities Account Opening Checklist Use of premises: Types of supply: Security deposit $ Supply capacity Domestic Permanent kVA Non-Domestic Temporary Meter(s) requirements: Need to engage Licensed Electrical Worker Need to engage Licensed Plumber Need to contact City Energy Pte. Ltd. (as Trustee of City Energy Trust) Required documents (Refer to Page 8) Notes: Download forms here 15 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 1800 222 2333 www.spgroup.com.sg

News Release SP GROUP’S FAST-CHARGING NETWORK TO SUPPORT HDT’S 800 ELECTRIC TAXIS Singapore, 25 October 2018 – SP Group (SP) and HDT Singapore Taxi (HDT) today announced a partnership in which SP will support HDT, Singapore’s largest electric taxi operator, on all its vehiclecharging needs for the next 10 years. HDT plans to grow its fleet to 800 electric taxis by 2022. SP is building Singapore’s largest public EV charging network, towards setting up 1,000 charging points by 2020. HDT electric taxis will benefit from SP’s fast-charging network. HDT may also be adopting new EV models in their taxi fleet, that will be supported by SP’s direct current (DC) charging points. “We are pleased to support HDT as it scales up its electric taxi fleet. SP’s electric vehicle charging network will provide HDT drivers speed and convenience. These electrification efforts will contribute to our nation’s drive to reduce our carbon footprint and enable a cleaner and greener Singapore,” said Mr Goh Chee Kiong, Head, Strategic Development, SP Group. “We are excited to partner SP Group which will provide our drivers to Singapore’s largest and fastest public EV charging network. SP’s network will provide our drivers with greater convenience and flexibility as they plan their driving routes, enabling them to stay longer on the roads to serve Singaporean customers. With SP as a partner, we can focus on running our core taxi operations, with confidence while knowing that our charging needs are well taken care of. We are making every effort to improve our drivers’ welfare, such that they need not worry about where the charging points are. Instead, they can drive with better peace of mind, knowing that these charging points are within easy reach island-wide, when it is time to charge their EVs. HDT will continue to make every effort to provide our drivers a conducive working environment,” said James Ng, Managing Director, HDT. In August earlier this year, HDT was given a full-fledged 10-year taxi operator licence. Prior to this, HDT used to build and operate charging points around the island to support its operations. With this partnership, HDT can focus its resources on optimising its taxi operations and enhancing its service to consumers. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG. About HDT Singapore Taxi HDT Singapore Taxi Pte Ltd was established in 2016 as Singapore agent of BYD Co. Ltd, which specializes in Automobile, IT and New Energy. In partnership with Grab, the taxi company will deliver exceptional service, comfort and convenience to commuters around Singapore. In August 2018, the Land Transport Authority has granted HDT a 10-year full Taxi Service Operator Licence to grow its fleet to 800 electric taxis. HDT drivers are full-time employees who have passed stringent selection and training criteria to be able to handle multiple job types, including street hails, corporate pickups and concierge services. For more information, please visit: http://www.hdt.com.sg.

Media Release Electricity Tariff Revision for the Period 1 April to 30 June 2024 Singapore, 28 March 2024 – For the period from 1 April to 30 June 2024, the electricity tariff (before GST) for households will decrease by 0.3% or 0.10 cent per kWh compared with the previous quarter due to lower energy costs. The average monthly electricity bill for families living in HDB four-room flats will decrease by $0.33 (before GST). *before GST Electricity tariffs (before GST), including tariffs for non-households, will decrease by an average of 0.4% or 0.12 cent per kWh compared with the previous quarter. SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). Please refer to Appendix 1 for the components of the electricity tariff, Appendix 2 for the tariffs approved by EMA, and Appendix 3 for the average monthly electricity bills for households. Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system.   Q2 2024 TARIFF FOR HOUSEHOLDS (before 9% GST) Appendix 2 ELECTRICITY TARIFFS FROM 1 APRIL 2024 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS FOR HOUSEHOLDS TARIFF WEF 1 APRIL 2024 (before GST)

Consumption_Water Average consumption of Water (CuM) Premises Types Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 HDB 1-Room 8.4 8.1 7.7 7.5 8.1 8.3 7.9 8.1 7.8 7.8 7.8 7.2 HDB 2-Room 10.0 9.5 8.7 8.7 9.4 9.5 9.2 9.3 9.0 9.0 9.1 8.4 HDB 3-Room 12.9 12.0 11.5 11.6 12.4 12.5 12.2 12.2 12.0 11.9 12.0 11.2 HDB 4-Room 16.3 15.3 14.7 14.6 15.6 15.7 15.3 15.5 15.1 14.9 15.2 14.3 HDB 5-Room 17.7 16.7 16.0 15.6 16.9 17.1 16.7 17.0 16.4 16.1 16.7 15.8 HDB Executive 19.7 18.6 17.7 17.7 18.8 19.1 18.5 18.8 18.1 17.9 18.7 17.8 Apartment 14.3 13.2 12.7 12.5 13.1 13.8 13.8 13.8 13.3 12.8 13.0 12.7 Terrace 28.4 24.2 24.1 24.7 25.7 26.7 25.9 26.2 25.6 24.7 25.7 24.7 Semi-Detached 34.6 30.2 28.3 30.0 31.5 33.4 31.4 32.2 30.9 30.4 30.6 29.8 Bungalow 58.1 50.4 42.1 49.6 48.1 54.7 52.4 52.4 50.2 49.8 49.4 48.6