Personal Data Protection Policy Understand how we are using your information and how you can protect your privacy. Personal Data Protection Policy Introduction 1. Singapore Power Limited and its Singapore-incorporated subsidiaries (SP Group) own and operate the national electricity and gas transmission and distribution networks, providing electricity and gas services to more than one million industrial, commercial and residential customers in Singapore. SP Group also provides billing services for various principals in the water and waste industries, e.g., The Public Utilities Board, City Energy, Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd and 800 Super Waste Management Pte Ltd. (collectively, Third Party Utilities). 2. In connection with the provision of services from SP Group or Third Party Utilities to you, it is necessary for SP Group to collect, use and disclose your personal data. By continuing to use the services of SP Group you signify that you have read, understood and agree to SP Group’s collection use and disclosure of your personal data as described in this Policy. Information we may collect from you 3.  SP Group may collect the following data about you either directly from you, from your authorised representatives (i.e. persons who you have authorised and persons who have been validly identified as being you or your authorised representative) from third parties, or from publicly available sources: Personal information (such as your full name, NRIC, ethnicity, telephone numbers, address). Records from discussions or correspondences, including details obtained through customer satisfaction or other surveys. Details of your usage of SP Group or Third Party Utility services (including consumption and usage data and reports prepared by electricity or gas meter-readers). Information derived from cookies (small text files which uniquely identify your browser) where you visit any website or use any application created by or on behalf of the SP Group. Information you provide to any SP Group or any Third Party Utility in relation to the provision of any services from SP Group or a Third Party Utility to you. Use and disclosure of personal data collected 4.  You agree that SP Group may use your personal data where permitted by applicable law and for the following purposes: To provide and improve SP Group and Third Party Utility services including fulfilling audit requirements, performing creditworthiness checks and billing for services (including debt recovery). To compile information for analysis and in reports to our regulatory agencies and to the Third Party Utilities. To conduct surveys, obtain feedback, provide you with information, products or services from SP Group or third parties or which we feel may interest you, where you have consented to be contacted for such purposes. To carry out your instructions or to respond to enquiries. To comply with any requirements obligations or arrangements for using or disclosing data that applies to any member of the SP Group or any Third Party Utility due to applicable laws, regulations or industry codes. For internal management of the services being provided to you. To maintain the security of our premises. To provide training and apply for grants. To carry out analytics, research, planning and statistical assessment. To develop new services and products. For other purposes as reasonably required to provide services to you. 5.  In addition, you agree that SP Group may disclose your personal data where permitted by applicable law and for the following purposes: If we are under a duty to disclose or share your personal data where we believe that we are under a legal obligation to disclose; in order to enforce or apply agreed terms and conditions or other agreements; or to protect the rights, property, security or safety of SP Group members, our customers, or premises, or others. The foregoing includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. To persons who have been validly identified as being you or your authorised representative(s) pursuant, for the purpose of the relevant transaction or enquiry. To authorised proxies such as your Member of Parliament or a social welfare organisation representing you. To third parties with whom we have contracted to provide services to us (such as analysis on our behalf) or within the SP Group for any of the purposes described above. Where SP Group discloses your personal data to third parties SP Group shall ensure that such data is used only to provide services to SP Group. Storage of data, information security and applicability to third parties 6. The data we collect from you may be transferred to, processed, and stored at, multiple destinations worldwide. SP Group will take all steps as required by mandatory Singapore law in connection with any transfer of such data overseas. 7. SP Group will make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar activities to protect your personal data in SP Group’s possession or under SP Group’s control. 8. SP Group will require these data protection standards to be observed by external parties who provide services to SP Group and/or to whom we disclose your personal data, but we cannot and do not assume any responsibility for any actions or omissions of third parties. Use of Cookies 9. When you use and access our services on our website or applications, you agree that SP Group may place a number of cookies files in your web browser.  We use cookies for the purposes as set out in this Policy, including without limitation enabling certain functions of the services, to provide analytics, to store your preferences and to enable advertisements delivery.  In addition to SP Group’s cookies, we may also use various third-parties cookies to report usage statistics of the services, deliver advertisements on and through the services, and so on. 10. If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.  Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features SP Group offers, you may not be able to store your preferences, and some of our pages might not display properly. Access to personal information 11. At your request, we will provide access to your personal data, save that in specified circumstances your access may be subject to fees to meet our costs. Amendments 12. SP Group may modify this Policy at any time by giving you written notice, such as together with your monthly bill. Continued use of any SP Group or Third Party Utility service after such written notification has been sent, signifies acceptance of any such modification. Questions, Application for Access/Correction, Withdrawal of consent, Personal Data Retention and Disposal 13. If you have any questions, comments or suggestions regarding this Policy, we would be glad to hear from you. Please contact our SP Data Protection Office at: SP Data Protection Office SP Group 2 Kallang Sector Singapore 349277 Email: dpo@spgroup.com.sg 14. Please also contact our SP Data Protection Office if you would like to apply for access/correction of your own personal data or if you would like us to cease use of your personal data for any purpose. 15. We will try to respond to your question or request promptly. We may however, depending on the nature of the question or request, need up to 30 days to provide you an estimate of when we will be able to respond to you.

Terms of Use Understand the terms of your access of this website and/or use of any online services. Terms & Conditions of Use Thank you for visiting the website of the Singapore Power Group (the “Website”). PLEASE READ THESE TERMS AND CONDITIONS OF USE (“TERMS AND CONDITIONS”) CAREFULLY. BY ACCESSING THIS WEBSITE AND/OR USING THE ONLINE SERVICES, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT ANY OF THESE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY DISCONTINUE YOUR ACCESS OF THIS WEBSITE AND/OR USE OF THE ONLINE SERVICES. Copyright and Trademark Notices Except as otherwise expressly stated herein, the copyright and all other intellectual property in the contents of this Website (including, but not limited to, all design, text, sound recordings, images or links) are the property of Singapore Power Limited and/or its subsidiaries and/or their respective subsidiaries (together the "SP Group"). As such, they may not be reproduced, transmitted, published, performed, broadcast, stored, adapted, distributed, displayed, licensed, altered, hyperlinked or otherwise used in whole or in part in any manner without the prior written consent of the SP Group. Save and except with the SP Group's prior written consent, you may not insert a hyperlink to this Website or any part thereof on any other website or "mirror" or frame this Website, any part thereof, or any information or materials contained in this Website on any other server, website or webpage.   All trade marks, service marks and logos used in this Website are the property of the SP Group and/or the respective third party proprietors identified in this Website. No licence or right is granted and your access to this Website and/or use of the online services should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any trade marks, service marks or logos appearing on the Website without the prior written consent of the SP Group or the relevant third party proprietor thereof. Save and except with the SP Group's prior written consent, no such trade mark, service mark or logo may be used as a hyperlink or to mark any hyperlink to any SP Group member's site or any other site. Disclaimer The contents of this Website are provided on an “as is” and “as available” basis without warranties of any kind, and are of a general nature which have not been verified, considered or assessed by any member of the SP Group in relation to the making of any specific investment, business, financial or commercial decision. The SP Group does not warrant and hereby disclaims all warranties of any kind, implied, express, or statutory, including but not limited to warranties: (a) as to the truth, accuracy, adequacy, completeness of reasonableness of the information and materials contained in or accessed through this Website and expressly disclaims liability for any errors in, or omissions from, such information and materials; (b) as to the title, merchantability, satisfactory quality, non-infringement of third party intellectual property rights, or fitness for any particular purpose of the information and materials on this Website, or this Website in general; and (c) that the contents available through this Website or any functions associated therewith will be uninterrupted or error-free, or that defects will be corrected or that this Website and the server is and will be free of all viruses and/or other harmful elements. The SP Group shall not be liable regardless of the form of action for any failure of performance system, server or connection failure, error, omission, interruption, breach of security, computer virus, malicious code, corruption, delay in operation or transmission, transmission error or unavailability of access in connection with your accessing this Website and/or using the online services even if the SP Group has been advised as to the possibility. In no event shall the SP Group be liable to you or any other party for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, loss of profits or loss of opportunity) arising in connection with your use of this Website, or reliance on any information, materials or online services provided at this Website, regardless of the form of action, even if the SP Group had been advised as to the possibility of such damages. Access to other websites / hyperlinks For your convenience, this Website contains hyperlinks to websites which are owned, operated or maintained by third parties. Such linked websites are not under the control of the SP Group and the SP Group is not responsible for the contents of those websites and shall not be liable for any damages or loss arising from access to those websites. Furthermore, the hyperlinks provided in this website shall not be construed as an endorsement or verification of such linked websites or the contents therein by the SP Group. Use of the hyperlinks and access to such websites are entirely at your own risk. In no circumstances shall the SP Group be considered to be associated or affiliated with any trade or service marks, logos, insignia or other devices used or appearing on websites to which this Website is linked. Indemnity You hereby agree to indemnify and hold the SP Group harmless against all damages, losses, expenses and costs (including legal costs) suffered or incurred by the SP Group in connection with or arising from: (a) your access to this Website and/or the use of the online services; (b) any other party’s access of this Website and/or use of the online services using your user id and/or login password; (c) your breach of any of these Terms and Conditions; and/or (d) any other party’s breach of these Terms and Conditions where such party was able to access this Website and/or use the online services by using your user id and/or login password. Privacy Policy Your privacy is important to the SP Group. We are committed to maintaining the confidentiality of the personal information that you give us through this Website and/or by accessing and using our online services. 1. We collect personal information from you for the purposes of providing you with and improving the SP Group’s services. We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Website to resolve disputes and troubleshoot problems. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple user ids or aliases, if any. 2. Only authorised staff will have access to your personal information 3. To serve you well, we may from time to time work with other organisations including SP Group’s affiliates to offer other products and services to you. 4. You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze website usage, improve our content, product offerings and services, and customize our website's content, layout, and services. This may include using your information to contact you and deliver information to you that is targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings and communications relevant to your use of the Website. 5. Like most websites, we may use cookies to "remember" information about your preferences. You can set up your web browser to accept or reject cookies. 6. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. 7. We use industry standard practices to safeguard the confidentiality of your personal identifiable information. The SP Group treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside our group of companies. However, please note that we cannot ensure that all of your private communications and other personally identifiable information will not be disclosed in ways not otherwise described in  these Terms and Conditions and/or the SP Group Personal Data Protection Policy (for example, in disclosing your personal data to law enforcement, regulatory or other government agencies, or to third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your information that they collect from our website). 8. The SP Group may disclose your personal data to law enforcement, regulatory or other government agencies, or to third parties. For example, certain aggregate information contained in your registration application or account may be disclosed when we believe that the disclosure is required to comply with the law; enforce or apply our Terms and Conditions and other agreements and/or policies (including the SP Group Personal Data Protection Policy); protect the rights, property or safety of our Website, our users or others. The foregoing includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Please note that this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information of customers for commercial purposes in violation of the commitments set forth in these Terms and Conditions and/or the SP Group Personal Data Protection Policy. With respect to the collection, use and disclosure of your personal data, the SP Group has prepared the SP Group Personal Data Protection Policy which explains what personal data the SP Group collects and the purposes for which your personal data will be collected, used and disclosed by the SP Group. The SP Group Personal Data Protection Policy, which shall be deemed incorporated into these Terms and Conditions, is available here. In the event of any inconsistency between the terms set out in these Terms and Conditions and the SP Group Personal Data Protection Policy and in so far as it relates to the collection, use and disclosure of personal data, the terms set out in the SP Group Personal Data Protection Policy shall prevail. If you have any questions, comments or requests for information regarding your personal data, please contact our SP Data Protection Office at: SP Data Protection Office SP Group  2 Kallang Sector   Singapore 349277 Email: dpo@spgroup.com.sg Amendments to these Terms and Conditions The SP Group reserves the right to amend these Terms and Conditions from time to time without prior notice to you. Should there be any amendments, the revised terms and conditions will be posted on this Website. By continuing to use this Website after such changes have been made, you acknowledge and agree you have read, understood and accept the changes.

Contact Us Online Enquiry Form SP Services - Enquiries on Utilities Account Select a Subject Message* Contact Person* Contact Email* Contact Number* Utilities Account Number Attachment Upload your supporting documents [Optional] (Max 3 files, 4MB each. File type .pdf, .jpg, .jpeg, .png) Choose File No file chosen Ticket Number I- Submit * denotes mandatory field By submitting this form, I hereby agree to SP Group to collect, use and disclose my information provided above, for the purpose of [i] responding to my inquiry, [ii] receiving relevant marketing information, and [iii] complying with all applicable laws and regulations, and business requirements, in accordance with SP Group's personal data protection policy at https://www.spgroup.com.sg/personal-data-protection-policy. Customers Billing & Retail To send us your written query, please click here Billing / Utilities Account Enquiries 1800 222 2333 Quality Service Manager 1800 235 2151 servicequality@spgroup.com.sg Open Electricity Market Enquiries 1800 233 8000 choice@spgroup.com.sg Gas Installation Appointments Click here to make an appointment. 1800 555 1661 Customer Service Centre HDB Hub 490 Lorong 6 Toa Payoh #09-11   HDB Hub Biz Three Lift Lobby 1 Singapore 310490   Opening Hours: Mon to Fri (8:30am to 6pm) Sat (8:30am to 1pm) Closed on Sun & Public Holidays Note: Issuance of queue tickets ends at 5pm on weekdays and 12pm on Saturdays. District Cooling & Heating Singapore District Cooling Enquries districtcooling@spgroup.com.sg Electric Vehicle Solutions EV Charging Solutions Enquiries 6916 7799 emobility@spgroup.com.sg Electricity, Gas & Solar Power Electricity Supply Interruption Electricity Service Centre (24-Hour Hotline) 1800 778 8888 Solar PV Enquiries powerfeedback@spgroup.com.sg Water Supply Interruption, Quality & Pressure Issues Public Utilities Board (24-Hour Hotline) 1800 225 5782 Worksite, Equipment or Service Quality Issues powerfeedback@spgroup.com.sg Gas Emergency Hotline 1800 752 1800 Replacement of Gas Meters +65 6671 7109 Residential Premises Gas Pipe Inspection Click here to make an appointment +65 6916 7940 gaspip@spgroup.com.sg Licensed Electrical Workers Purchase of Electricity Cable / Gas Pipe Plans +65 6916 5022 mea@spgroup.com.sg Installation / Replacement of Electrical Meters +65 6916 8555 +65 6671 7107 Endorsement of Substation Drawings +65 6916 8557 (East) +65 6916 8679 (West) Procurement of Transmission & Distribution Equipment & Cables +65 6916 8538 Technical Matters on Transmission & Distribution Equipment & Cables powerfeedback@spgroup.com.sg Search for Licensed Electrical Workers Click here to find a Licensed Electrical Worker. Notice for Commencement of Earthworks/ Registered Excavator Operator/Registered Earthworks Supervisor Applications +65 6916 5021 Training To reach Singapore Institute of Power and Gas for enquiries on training courses, you can email training-institute@spgroup.com.sg. Procurement To reach the SP Group Procurement team for enquiries on current/upcoming tender opportunities or technical support for the Supplier Relationship Management System, you can call +65 6916 8839 or email srmsupport@spgroup.com.sg. Careers To reach the SP Group Human Resource team for enquiries on job opportunities, scholarships or internships, you can email recruitment@spgroup.com.sg. Media Contacts For media related enquiries, please write to us here. Please note that your personal data may be shared with our partners and other relevant third parties - to enable them to follow-up and reply to you directly on your feedback. By provision of your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose. Mailing Address SP Group 2 Kallang Sector Singapore 349277

OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us FAQs These frequently asked questions cover topics related to billing, electricity and gas operations, and other customer services. FAQs Most Asked Highlights Please click the button below to browse the full FAQ list by category. Browse All FAQs

Resources Can't find what you are looking for? Click on the drop-down box to find the resource that is most relevant to your needs. Resources All Categories FORM [Online Form] Close Utilities Account FORM [Online Form] Open Utilities Account FORM Acknowledgement of Electrical Installation Licence Requirement FORM Application for Interbank Giro via SP Utilities Portal FORM Authorisation & Indemnity Form FORM Change of Ownership/Tenancy - Utilities Account Transfer GUIDE Commercial Utilities Guide Book INFO Fact Sheet on Purchase of Electricity from Wholesale Electricity Market through SP Services Ltd INFO Historical Electricity Tariff INFO Historical National Average Household Usage 1 2 3 4 5 ... 12

Resources Can't find what you are looking for? Click on the drop-down box to find the resource that is most relevant to your needs. Resources Solar Power FORM Application for Decommissioning of PV System FORM Application for Net Export Rebate FORM Certificate of Compliance FORM Commissioning Declaration FORM Document Checklist and Declaration of Compliance to SPPG's Technical Requirements FORM Letter of Consent GUIDE Solar Power – Generators GUIDE Solar Power – Non-Residential Consumers INFO Solar Power – Non-Residential Consumers (Master-Sub Write Up) GUIDE Solar Power - Overview Process 1 2

Resources Can't find what you are looking for? Click on the drop-down box to find the resource that is most relevant to your needs. Resources Licensed Electrical Workers FORM Application for Appointment for Energisation of Service Connection FORM Application for De-Energisation/Re-Energisation (ADRE) FORM Application for Net Export Rebate FORM Certificate of Compliance FORM Change in Design LEW FORM Consultation for Connection to the Transmission System FORM CS1 - Application for Connection to the Transmission System FORM CS12 - Application for Electrical Installation Test (up to 45kVA) FORM CS3 - Letter of Consent from the Landlord/Management Corporation FORM CS3H - Letter of Consent from HDB 1 2 3

Resources Can't find what you are looking for? Click on the drop-down box to find the resource that is most relevant to your needs. Resources Training INFO FAQs - Singapore Institute of Power and Gas FORM Registration Form (Company) FORM Registration Form (Individual)

News & Media Releases Latest All Years 07 Jul 2025 SP Mobility and Huawei to Launch Singapore’s Fastest Public EV Charger at Temasek Polytechnic 29 Jun 2025 Electricity Tariff Revision for the Period 1 July to 30 September 2025 03 Jun 2025 SP Group launches SG60 Journeys from the Heart and 30th anniversary outreach at inaugural Community Festival 28 May 2025 STMicroelectronics enhances sustainability with innovative chiller cooling system at Toa Payoh 26 May 2025 SP Group renews commitment to ITE students with S$1.35 million donation for SP Group Engineering Study Awards 27 Mar 2025 Electricity Tariff Revision for the Period 1 April to 30 June 2025 24 Mar 2025 SP Group and St. Andrew’s Autism Centre pioneer supported employment training for youths with autism 13 Mar 2025 SP Group launches Singapore’s first distributed district cooling network at Tampines 24 Feb 2025 SP Group launches Tengah’s First Public EV Chargers, Expanding Singapore’s Green Mobility Network 21 Feb 2025 New learning centre opens in Toa Payoh to empower children who learn differently 1 2 3 4 5 ... 22

Media Coverage Catch the latest news on SP All Years 04 Jun 2025 SP Group launches community initiative, taking beneficiaries on tour of attractions Source: Shin Min Daily News © SPH Media Limited. Permission required for reproduction. 02 Jun 2025 Postponed his studies to support his family, he is now a Principal Engineer Source: Berita Harian © SPH Media Limited. Permission required for reproduction. 27 May 2025 SP Group renews donation for ITE students to advance studies against odds Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction. 27 May 2025 SP Group nurtures the next generation in engineering Source: Tamil Murasu © SPH Media Limited. Permission required for reproduction. 26 Mar 2025 SP Group donates S$700,000 to St Andrew's Autism Centre Source: The Business Times © SPH Media Limited. Permission required for reproduction. 25 Mar 2025 SP Group donates $700,000 to uplift employability of youths with autism Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction. 25 Mar 2025 SP Group donates $700,000 to support youths with autism and their caregivers Source: Shin Min Daily News © SPH Media Limited. Permission required for reproduction. 14 Mar 2025 Seven buildings in Tampines begin using shared cooling system Source: The Straits Times © SPH Media Limited. Permission required for reproduction. 14 Mar 2025 New distributed cooling network in Tampines helps buildings to cut emissions Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction. 14 Mar 2025 Tampines becomes first town centre retrofitted with sustainable distributed district cooling system Source: Berita Harian © SPH Media Limited. Permission required for reproduction. 1 ... 3 4 5 ... 47