News Release Singapore Power Welcomes Treasurer Of Australia's Foreign Investment Approval Australia’s foreign investment approval paves way for completion of two transactions involving Singapore Power International (SPI) and State Grid International Development (SGID) SGID to purchase a 60% shareholding in SPI (Australia) Assets Pty Ltd, a leading Australian energy infrastructure company wholly owned by SPI SPI and SGID have also entered into a separate agreement for SGID to acquire from SPI a 19.9% security holding in SP AusNet 20 December 2013 - Singapore Power today welcomes the decision by the Australian Treasurer, the Hon Joe Hockey MP, to conditionally approve the application from State Grid Corporation of China (State Grid) to acquire 19.9 per cent of SP AusNet and 60 per cent of SPI (Australia) Assets Pty Ltd and SPI (Australia) Trust. “Singapore Power remains a committed and long-term investor in the Australian electricity and gas transmission and distribution networks. Together with our partners, we look forward to continued growth in quality service and reliability for consumers in Australia,” Singapore Power’s Group Chief Executive Officer Mr Wong Kim Yin said today. “The decision validates Singapore Power’s confidence that Australia strongly supports businesses and is favourable for foreign investments. These transactions will strengthen the two businesses in Australia and position them well for further opportunity,” Mr Wong added. Both shareholders will continue to support investment that delivers enhanced service quality to consumers and is commercially viable for the companies. About Singapore Power Ltd and Singapore Power International Pte Ltd SPI is an investment holding company for Singapore Power (SP), a leading energy utility company in the Asia Pacific. SP owns and operates electricity and gas transmission and distribution businesses in Singapore and in Australia, primarily in Victoria, New South Wales and Queensland. More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP’s world-class electricity and gas transmission and distribution, and market support services. Singapore has one of the fewest and shortest power outages of cities worldwide, as rated by international industry indices. In Australia, the SP Group serves 2.8 million customers through wholly-owned SPIAA, a diversified energy utility company and 51 per cent owned SP AusNet, which is publicly listed on the Australian and Singapore Stock Exchanges. As one of Singapore’s largest corporations, SP recorded revenue of S$8.97 billion and assets of S$34.5 billion for the year ended 31 March 2013. Issued by: Singapore Power Limited                  10 Pasir Panjang Road #03-01                  Mapletree Business City                  Singapore 117438                  Co. Reg No : 199406577N                  www.singaporepower.com.sg

Media Coverage Catch the latest news on SP All Years 05 Sep 2024 SP Group makes its largest solar investment in China with 240-MWp project Source: The Business Times © SPH Media Limited. Permission required for reproduction. 01 Aug 2024 SP Group raises S$1 million through Community Chest for vulnerable seniors Source: The Business Times Online © SPH Media Limited. Permission required for reproduction. 12 Jul 2024 SingHealth, SP Group tie up to roll out EV chargers across SingHealth institutions Source: The Business Times © SPH Media Limited. Permission required for reproduction. 12 Jul 2024 SingHealth's hospitals, facilities to get up to 300 EV chargers by 2028 Source: The Straits Times © SPH Media Limited. Permission required for reproduction. 11 Jul 2024 SingHealth facilities to install up to 300 EV chargers by 2028 Source: Lianhe Zaobao Online © SPH Media Limited. Permission required for reproduction. 18 Jun 2024 SP Group to design district cooling, heating system for Chengdu development Source: The Business Times © SPH Media Limited. Permission required for reproduction. 27 May 2024 Geneo Science Park to adopt district cooling solution, to reduce carbon emissions by 20,000 tonnes over 30 years Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction. 23 May 2024 SP Group and Qingdao Daneng collaborates on Shandong's first aquavoltaic project Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction. 22 May 2024 SP Group partners Chinese environmental company to build 90MW aquavoltaic farm Source: The Business Times Online © SPH Media Limited. Permission required for reproduction. 14 May 2024 The Straits Times - Preparing a future-ready workforce Source: The Straits Times Online © SPH Media Limited. Permission required for reproduction. 1 ... 6 7 8 ... 47

Powering ambition with passion Singapore Power scholar Leong Wai Yee challenges herself to excel in a job that serves the country’s interests by panchalee thakur NOT many young girls find switches on an electrical panel fascinating. But Ms Leong Wai Yee, 25, remembers getting a kick out of working the numerous switches and buttons on the control panel of her primary school’s public address system. Her interest in electrical systems grew and she looked forward to physics lessons and experiments with electrical circuits in secondary school and junior college. After her A levels, Ms Leong went to Imperial College London in the United Kingdom in 2008 for a four-year direct master’s degree in Electrical & Electronic Engineering (with Management) on a Singapore Power Overseas Scholarship. She graduated in 2012 with first class honours, ranking in the top 5 per cent of her cohort, after which she returned to Singapore to begin her career as an engineer at Singapore Power. Beyond academia All through her academic life, Ms Leong has been active in many co-curricular and extracurricular activities, besides attaining academic excellence. The National Junior College (NJC) alumna achieved the NJC Colours Award for outstanding leadership and co-curricular achievements, and was appointed the volunteer manager for the Citibank-YMCA Youth for Causes project after completing the YM- CA-NUS Business School Volunteer Service Management Programme. She also led the NJC Harmonica Band to clinch the gold award with honours at the Singapore Youth Festival Central Judging event in 2007. Ms Leong continued to pursue her interests during her university days in London. She was part of an Imperial College Singapore Society’s musical production and took part in netball competitions at the annual Nottingham games. However, there was no let-up in her studies because of her extra-curricular activities. During her summer break in 2011, she studied, and aced, corporate strategy at the Harvard Summer School. Not only did she attain the Business Imperial certification that comprised a series of master classes to critically appraise contemporary business issues and their impact on the global business environment, she was also a finalist at the Royal Academy of Engineering Technical Communication competition in 2008, which judged participants’ abilities to make technical presentations. Understanding the organisation Her journey at Singapore Power started with an internship at its network management division during her university days. “During the brief stint, I understood the strong technical capabilities of our engineers who worked round the clock to maintain Singapore’s electricity network. I was motivated to see many of the engineering theories taught at school being put to work. It reinforced my interest in what I was studying,” she says. She was posted to the same division after graduation and it was there where she experienced field engineering work. “I helped plan and implement distribution cable replacement and repair works. A frontline engineer doesn’t have a dull day,” she says. Ms Leong says there have been abundant learning opportunities since she took up the scholarship five years ago. For instance, she got to attend technical and non-technical sessions such as communication, writing, presentation and problem solving skills from the company’s continuous learning programme. Structured job rotations also help glean insights into different facets of the organisation. “I have had the opportunity to sit in senior management meetings, where I have learned how and why certain decisions are made. These are valuable lessons in strategic decision-making that are preparing me for a future in the organisation,” she adds. A role in economic progress Ms Leong understands that the energy sector is crucial for Singapore’s continued economic progress, and being a part of it makes her proud. “I feel that I am playing a part in powering the nation. Whatever the job profile of a Singapore Power employee, each one is working towards the common goal of delivering energy efficiently and reliably,” she says. She also gets to be involved with some of this century’s key issues around renewable energy, distributed generation and electric vehicles. Currently, she is working on a project about knowledge management which has exposed her to the different phases of implementing changes in an organisation. It involves working with all business units of the company and entails challenging current practices, mindset and culture, she says. She also travelled to the UK to network and exchange information with the company’s British counterparts, and to Bali for an international conference. Ms Leong believes that “choosing a scholarship is really a matter of making a career choice” and that aspiring scholars should follow their passion. “Be willing to challenge yourself. The title of a scholar should not be displayed as a badge of honour but rather hidden as a pillar of motivation to drive you to achieve a high level of performance in everything you do,” she says. Ms Leong is involved in key issues such as renewable energy, distributed generation and electric vehicles. PHOTO: CHONG JUN LIANG

GAS TRANSPORTATION TARIFFS (for Shippers with customers off-taking natural gas at high pressure) (W.E.F. 1 Apr 26) 1 Introduction 1.1 Under the Gas Network Code, PowerGas is the Gas Transporter and is responsible for maintaining the reliability and safety of the gas transportation network in Singapore. PowerGas’ transportation business is regulated by the Energy Market Authority (EMA). The transportation tariffs levied by PowerGas are approved by the EMA. 1.2 PowerGas charges transportation tariffs for the transport of gas through its network. PowerGas’ transportation tariffs are levied on Shippers and not the end-users. End-users’ transportation charges imposed by Shippers are commercial arrangements between both parties. 2 Natural Gas Transmission Tariffs 2.1 There are two gas transmission networks, namely Transmission Network 1 and Transmission Network 2. Transmission Network 1 refers to the natural gas transmission network conveying both piped natural gas and regasified LNG from West Natuna (Indonesia) and the LNG Terminal. Transmission Network 2 is the natural gas transmission network conveying both piped natural gas and regasified LNG from South Sumatra (Indonesia), Attap Valley (Malaysia) and the LNG Terminal. 2.2 Transmission tariffs consist of capacity and usage charges (refer to Section 3 below for details). These charges are applicable to Shippers off-taking gas at high pressure. The same charging structure also applies to Shippers with Small Transmission Customers (i.e. with load less than or equal to 5 bbtud). 3 Transmission Charging Structure 3.1 Shippers book capacity with PowerGas to transport gas from designated injection points to off-take points. Shippers pay entry and exit charges based on their respective booked capacity. In addition, a usage charge is levied on the volume of gas transported. 3.2 Arising from EMA’s notification to the industry dated 21 March 2024, a GSC of 23 cents/mmBtu for PNG Injection Points or GSC of 4 cents/mmBtu for LNG Injection Points is imposed on PNG and LNG gas users respectively with effect from 1 Apr 26 to recover the cost associated with Strategic Capacity (as defined in EMA's Policy Paper issued to the industry dated 30 Sep 2019). The Transporter will collect the GSC from all Shippers as an agent for and on behalf of SLNG. The GSC will be reviewed from time to time as directed by EMA and will be included as an uplift in the usage charge. Details of the transmission charges are shown in Table 1 of the Appendix. 3.3 These transmission charges do not include specific cost items which need to be determined on a case-by-case basis for inclusion into the final transmission charges. 3.4 For Shippers with Small Transmission Customers (i.e. requiring gas at high pressure, but with load of less than or equal to 5 bbtud), the transportation charges as shown in Table 2 of the appendix shall apply. 3.5 Shippers will have to pay Overrun Charges in the event they off-take gas above their booked capacity. These Overrun Charges are necessary to encourage the efficient use of the gas network. There are two types of Overrun Charges: • Authorised Capacity Overrun Charge: If a Shipper applies for additional capacity above the booked capacity (i.e. capacity overrun), the Authorised Capacity Overrun Charge, equivalent to 1.25 times the Transmission Capacity Charge rate, shall be applied on that additional capacity. 2 • Unauthorised Capacity Overrun Charge: If a Shipper does not apply for Authorised Capacity Overrun for utilisation of additional capacity above the booked capacity, it will pay 2 times the Transmission Capacity Charge rate for that additional capacity utilised. 4 Appendix – Table of Charges Transmission Network 1 (locational) Transmission Network 2 (locational) Table 1: Transmission Charges (Exclusive of GST) Entry Capacity Charge per annum ($/MMBtu/hr) Exit Capacity Charge per annum ($/MMBtu/hr/km) Transmission Usage Charge ($/MMBtu) 290.84 18.89 0.0028 1,912.47 (Attap Valley Injection Point) 1,390.95 (Sakra Injection Point) 54.78 0.0168 New Pipeline – utilised 253.37 253.37* 0.0031 New Pipeline – excess 246.36 246.36* 0.0042 GSC for PNG Injection Point N.A. N.A. 0.2300 GSC for LNG Injection Point N.A. N.A. 0.0400 * in $/MMBtu/hr per annum Transmission Network 1 (locational) Table 1a: Transmission Charges (Inclusive of 9% GST) + Entry Capacity Charge per annum ($/MMBtu/hr) Exit Capacity Charge per annum ($/MMBtu/hr/km) Transmission Usage Charge ($/MMBtu) 317.01 20.59 0.0031 Transmission Network 2 (locational) 2,084.59 1,516.14 59.71 0.0183 New Pipeline – utilised 276.18 276.18* 0.0034 New Pipeline – excess 268.53 268.53* 0.0046 GSC for PNG Injection Point N.A. N.A. 0.2507 GSC for LNG Injection Point N.A. N.A. 0.0436 * in $/MMBtu/hr per annum 3 Table 2: Transmission Charges for Shippers with Small Transmission Customers (Exclusive of GST) Transmission Network 1 (West Natuna) Transmission Network 2 (Attap Valley) Transmission Network 2 (Sakra) Transmission Network 1 (SLNG) Transmission Network 2 (SLNG) Entry Capacity Charge per annum ($/MMBtu/hr) Exit Capacity Charge per annum ($/MMBtu/hr) Transmission Usage Charge (comprising non- GSC and GSC) ($/MMBtu) 537.20 3,862.02 0.0122 ($/MMBtu) + 0.2300 2,158.83 2,240.39 0.0122 + 0.2300 1,637.32 2,761.90 0.0122 + 0.2300 769.89 4,136.07 0.0153 + 0.0400 1,470.60 3,435.36 0.0153 + 0.0400 Table 2a: Transmission Charges for Shippers with Small Transmission Customers (Inclusive of 9% GST) + Transmission Network 1 (West Natuna) Transmission Network 2 (Attap Valley) Transmission Network 2 (Sakra) Transmission Network 1 (SLNG) Transmission Network 2 (SLNG) Entry Capacity Charge per annum ($/MMBtu/hr) + Note: Figures may not reflect the full GST effect due to rounding. Exit Capacity Charge per annum ($/MMBtu/hr) Transmission Usage Charge (comprising non- GSC and GSC) ($/MMBtu) 585.55 4,209.60 0.0133 ($/MMBtu) + 0.2507 2,353.12 2,442.03 0.0133 + 0.2507 1,784.68 3,010.47 0.0133 + 0.2507 839.18 4,508.32 0.0167 + 0.0436 1,602.95 3,744.54 0.0167 + 0.0436 4

Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 HDB 1-Room 77.04 73.76 80.08 82.78 87.43 83.34 86.23 82.42 81.64 83.97 78.63 77.93 HDB 2-Room 89.30 85.50 92.72 97.00 100.66 97.91 99.45 95.00 93.57 97.93 90.47 90.07 HDB 3-Room 112.98 109.85 119.73 124.51 129.34 124.22 126.71 122.50 121.04 124.31 116.58 115.44 HDB 4-Room 135.07 130.30 142.95 148.52 154.60 149.22 151.99 147.59 145.21 150.28 139.53 138.26 HDB 5-Room 144.01 139.05 152.34 157.84 164.50 159.46 162.46 157.97 155.35 160.85 149.14 146.83 HDB Executive 159.60 154.76 169.93 174.70 182.36 177.32 179.80 175.34 171.18 178.17 164.07 162.41 Apartment 158.33 158.04 175.68 183.56 189.46 182.17 184.14 182.73 180.50 187.96 176.05 165.34 Terrace 267.59 261.56 279.64 288.94 301.97 291.01 298.11 292.67 293.17 295.21 285.78 275.95 Semi-Detached 332.11 329.24 351.85 364.56 382.10 371.24 376.26 370.72 362.56 376.52 353.09 342.58 Bungalow 621.11 635.40 675.97 699.68 725.88 709.75 708.95 728.77 693.44 732.73 682.55 680.55 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 HDB 1-Room 67.47 64.90 70.52 74.13 78.40 75.61 77.97 73.97 73.36 75.72 70.53 69.56 HDB 2-Room 80.06 76.74 83.39 87.87 91.84 89.70 91.17 86.56 85.41 89.23 82.47 81.75 HDB 3-Room 100.23 97.68 106.96 112.09 116.92 112.61 114.89 110.33 109.14 112.40 105.15 103.85 HDB 4-Room 119.36 114.92 126.86 133.11 139.31 134.99 137.35 132.51 130.31 135.32 125.42 124.11 HDB 5-Room 126.62 121.76 134.46 140.89 147.54 143.70 146.23 141.18 138.68 144.16 133.40 131.27 HDB Executive 140.97 136.47 150.92 156.71 164.42 160.31 162.51 157.57 153.76 160.51 147.39 145.83 Apartment 135.55 134.92 152.04 161.94 168.66 163.45 164.54 161.05 158.14 166.34 155.85 144.88 Terrace 240.95 235.09 253.19 263.33 276.05 267.47 273.88 266.42 265.98 269.32 259.90 252.25 Semi-Detached 301.32 299.32 321.27 335.61 352.45 342.67 347.15 340.35 333.46 344.79 323.43 314.80 Bungalow 573.47 585.41 625.30 651.42 679.81 663.52 665.92 680.97 644.28 684.59 638.58 634.59 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

ing reserves, political troubles of Prime early trading yesterday. Times reported. The New Paper, Page 4, 30 September 2015 PHOTO: SINGAPORE POLYTECHNIC Source: The New Paper © Singapore Press Holdings Limited. Permission required for reproduction Singapore Poly team rebuilds solar car Just weeks before they were to leave for the World Solar Challenge in Australia, the Singapore Polytechnic team’s car, built over 20 months, was wrecked in a fire. But the students and staff, with strong support from sponsor Singapore Power, worked nights and weekends to rebuild their solar car, the SunSPEC4, in four weeks. The Challenge, considered the toughest solar car race in the world, will take them 3,000km, from Darwin to Adelaide, using only solar energy, next month.

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Young Animators Draw up Gas Safety Tips RELIABILITY Working closely with NYP students were SP Group’s gas safety committee and corporate affairs department. The team comprised (first row, from left) SP’s Engineer Lydia Koh, SP’s Senior Engineer Nur Hafiza binte Mohd Zulkifli, NYP’s Lim Shu Ming, NYP’s Koh Chiau Wen, SP’s Head of Corporate Affairs, Amelia Champion, NYP’s Andrea Low, (second row, from left) NYP’s Quek Yu Jie, SP’s Senior Engineer Lo Ai Jin, NYP’s project supervisor Bhakta Srini, SP’s Senior Engineer Roseanne Chan, and SP’s Deputy Director, Corporate Affairs, Jeanie Lee. When Nanyang Polytechnic student Quek Yu Jie was 10, he came home to a strange smell and a hissing sound. He witnessed his mother’s quick reaction: she turned off a gas ring that had been left on, and opened all windows in the flat. “My mother knew we needed to let the gas out quickly. But I don’t think we knew we had to shut the main gas valve and leave all other appliances untouched,” Yu Jie, now 25 and a Nanyang Polytechnic final year student, recalled. Yu Jie and three other animation coursemates from NYP’s School of Interactive & Digital Media learnt this when they created a series of gas safety videos for SP Group as part of their Final Year Project. The biggest learning for them was that, using a mobile phone during a gas leak can spark a fire due to the microwaves emitted from phones, said Yu Jie, who led the video’s post-production. Statistics have shown that 42.5 per cent of the gas leaks attended to in the second half of 2018 were due to the misuse of gas appliances.  The videos are part of a gas safety campaign that is rolled out in September this year. NYP students engaged with the SP team to come up with a compelling public education campaign The team used animation to highlight key safety tips: how to detect a leak, ways to prevent gas-related incidents, and the importance of engaging a Licensed Gas Service Worker to install gas appliances. Team-mates Koh Chiau Wen and Lim Shu Ming, both 19, took the lead in developing key characters, while Andrea Low, 20, focused on creating the backdrop. The students worked closely with SP to decide on the best ways to drive home the key messages to a broad audience. “We want to raise the level of gas safety awareness as many people overlook the correct and safe use of gas appliances and accessories,” said Nur Hafiza binte Mohd Zulkifli, Senior Engineer, Gas Operations, from SP’s gas safety committee, a workgroup on gas safety education. Final Year Projects usually take about 480 hours, but project supervisor Bhakta Srini said that for this one, each put in up to 30 hours more, including over weekends and after school, to perfect the videos and capture the realism of human characters. “One second of a film is 24 frames and requires 12 drawings.  We created over 1,500 drawings in total,” explained Chiau Wen, who led the project team. But the students all agreed that it was worth it, since the videos get the message across using everyday scenarios. NYP students had to acquire gas safety knowledge from the SP Engineers and figure out how best to communicate this. Head of Corporate Affairs, Amelia Champion said the collaboration with the polytechnic helped to bring across SP’s gas safety advice through the lens of the students. “Anyone can potentially help detect or prevent a leak or be an advocate for safe practices. This series aims to make our safety messages easily understood and shared with others.” — 24 September 2019 TAGS RELIABILITYGAS SAFETY YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing

Resources Can't find what you are looking for? Click on the drop-down box to find the resource that is most relevant to your needs. Resources Energy Efficiency INFO Statement of Practice INFO Energy Saving Tips GUIDE Energy Audit Calculator

SP Contractor Portal User Guide 1 .............................................................................................. 1 SP CONTRACTOR PORTAL USER GUIDE .......................................................... 1 1. Accessing the portal .................................................................................................................................... 3 2. Register for an account .............................................................................................................................. 3 3. APPLYING FOR RES ...................................................................................................................................... 8 4. APPLYING FOR REO .................................................................................................................................. 15 5. Applying for NCE ........................................................................................................................................ 22 6. APPLYING FOR NCD .................................................................................................................................. 31 7. APPLYING FOR DRAWINGS/PLAN REQUESTS .................................................................................. 35 8. APPLYING FOR JOINTER PASS ............................................................................................................... 40 9. APPLYING FOR CONTRACTOR PASS .................................................................................................... 42 10. PAYMENTS .............................................................................................................................................. 48 11. RESUMING A PAUSED APPLICATION ............................................................................................. 49 2 1. Accessing the portal Navigate to [Production URL] in your browser. Recommended Browsers: Latest versions of Chrome, Firefox, Safari 2. Register for an account Click on Register. Fill in the required details. 3 If you are a freelancer, or do not have a company, be sure to check the box at the bottom of the form. If you are applying on behalf of a company, provide the name of the company and company registration number. 4 Provide any required documents e.g. Authorization Letter from Company. Select a file, then click Upload Attachment. Upon successful upload, a message will be shown. 5 Click Next to complete your registration. Check your email provided earlier, for the acknowledgement. SP Group will process your application. Once approved, you will receive the following email: 6 Click on here link to go to the Portal and complete your registration. You will be asked to set your security questions and answers (all fields are mandatory) for account recovery, and a new password (at least 8 characters with 1 letter and 1 number). 7 Once successful, you will be shown the Contractor Portal landing page. 3. APPLYING FOR RES Click on Apply for NCE on the main page or Apply for NCE from the NCE dropdown list. 8 The RES application screen will appear. You will require the following information: • One recent Passport Sized Photograph with white background • Personal Particulars of Applicant • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Employment Records • Certificate of Achievement for Registered Earthworks Supervisor Course from SIPG or • Certificate of Successful Completion ("CSC") for Registered Earthworks Supervisor Course from BCA or • Certificate of Successful Completion ("CSC") for Registered Earthworks Supervisor Course from SCAL Academy and • Letter from employer stating minimum of 2 years site supervisory experience • Fit for Work Certification from a Doctor (for applicants above 65 years old) 9 Select the application type. For Renewal/Replacement, an existing RES number (e.g. 789X01/01/1950) must be provided. The system will determine if this is a renewal or replacement application, based on the expiry date of the existing pass. Enter the necessary details and click next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 10 You may pause the application by pressing on the Pause button, when it is available. You will be asked to enter a description to help you remember why you paused the application. See section RESUMING A PAUSED APPLICATION on how to resume a paused application. 11 In the File Upload screen, please provide a passport photo and supporting documents. Allowed file types are PDF, JPG, PNG. You can drag the frame to fit the photo in the frame. Press Crop & Save to ensure the photo is saved. All files are mandatory. You will not be allowed to proceed until all files are provided. Press Done when the upload of each file is complete, to attach them to the application. 12 At the summary page, review your entries and ensure you mark the checkbox, agreeing to the declaration and terms and conditions of the application. You will then be given an application number, which you can refer to when enquiring about the status of your application. Click Next to proceed with payment. 13 You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. Enter your credit card details in the secured page and upon successful payment, you will be redirected back to the SP Contractor Portal and be shown the 14 payment page. You may obtain a copy of the receipt by clicking on Receipt in the Notes and Attachments section. 4. APPLYING FOR REO Click on Apply for REO in the main page or Apply for REO from the REO dropdown list. The REO application screen will appear. You will require the following information: • One recent Passport Sized Photograph with white background 15 • Personal Particulars of Applicant • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Employment Records • Certificate of Training for Underground Services Detection Course from SP PowerGrid Ltd / Certificate of Attendance for Underground Services Detection Course from SP TCC or • Certificate of Successful Completion ("CSC") / Skills Evaluation Certificate (Knowledge) ("SEC (K)") for Construction Plant Operator / Hydraulic Excavator Operation Course from BCA and • Coretrade Registration Statement with Hydraulic Excavator Operation Result Slip from BCA • Fit for Work Certification from a Doctor (for applicants above 65 years old) Select the application type. 16 For Renewal/Replacement, an existing REO number (e.g. 789X01/01/1950) must be provided. The system will determine if this is a renewal or replacement application, based on the expiry date of the existing pass. Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 17 You may pause the application by pressing on the Pause button when it is available. You will be asked to enter a description to help you remember why you paused the application. See section RESUMING A PAUSED APPLICATION on how to resume a paused application. In the File Upload screen, please provide a passport photo and supporting documents. Allowed file types are PDF, JPG, PNG. 18 You can drag the frame to fit the photo in the frame. Press Crop & Save to ensure the photo is saved. All files are mandatory. You will not be allowed to proceed until all files are provided. Press Done when upload of each file is complete, to attach them to the application. At the summary page, review your entries and ensure that you mark the checkbox, agreeing to the declaration and terms and conditions of the application. 19 You will then be given an application number, which you can refer when enquiring about the status of your application. Click Next to proceed with Payment. You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. 20 Enter your credit card details in the secured page and upon successful payment, you will be redirected back to the SP Contractor Portal and shown the Payment page. You may obtain a copy of the receipt by clicking on Receipt in the Notes and Attachments section. 21 5. Applying for NCE Click on Apply for NCE on the main page or Apply for NCE from the NCE dropdown list. The NCE application screen will display and you will need to prepare the following information: • Personal Particulars of Applicant • Name and RES Pass number of at least 1 Registered Earthwork Supervisor • Project Owner's Particulars • Contract Details • LCDW Particulars (Cable NCE) • Work Details 22 Select the application type. There is a new application type that combines both Cable & Gas applications together. Select this if your earthwork is near both cables and gas pipelines. Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 23 Valid RES pass numbers must be provided. The pass numbers are in the format of last 4 characters of NRIC and birthdate (in dd/mm/yyyy), e.g. 123X31/12/1950. REO information is not mandatory. Select the Project Principal agency. If not available, select N/A. 24 If Agency is selected, enter the supervisor name and details as well. For Combined Cable & Gas and Cable applications, provide LCDW details. LCDW License No should be in the format of NNNN-NNNN (1234-1234). Check with EMA for license information. If the application is an Emergency Application, provide the required information. 25 Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. Map selection allows you to select any shape where the two furthest points are 1.5km apart. Street names within 500m of the center point of the selected area will be returned. 26 After the area is marked and you click Submit at the bottom of the page, the system will attempt to retrieve road names from SLA’s OneMap service. Thereafter please provide detailed description of the work area and work details. The system will also attach the drawn area to the application automatically, to be used as the site plan. After entering works details and clicking Next, you will be required to attach documents depending on the type of application. 27 For uploaded files, if you wish to remove them, click on X to remove the uploaded file. To preview the files, you can click on the file to download it to view. You will be able to review your entries before submission. 28 Please agree to the terms and conditions by checking the box at the bottom of the page. After clicking next, you will be provided with an Application number, and be prompted to make payment. 29 You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. Once payment is completed, you will be returned to the Portal to show your payment page, where you can download the receipt. 30 6. APPLYING FOR NCD Click on Apply for NCD on the main page or Apply for NCD from the NCD dropdown list. The NCD application screen will display and you will need to prepare the following information: • Earthworks Contractor Company Details • Earthworks Details • LCDW Details 31 Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. Map selection allows you to select any shape where the two furthest points are 1.5km apart. Street names within 500m of the center point of the selected area will be returned. 32 After the area is marked and you click Submit at the bottom of the page, the system will attempt to retrieve road names from SLA’s OneMap service. Thereafter please provide detailed description of the work area and work details. The system will also attach the drawn area to the application automatically, to be used as the site plan. 33 After entering works details and clicking next, you will be required to provide LCDW details. You will be allowed to review your entries before submitting. Please ensure the declaration is checked, in order to proceed. 34 After confirming, you will be provided with an application number. Upon clicking Finish, you will be brought to the first screen of a new application. You may continue or navigate away. 7. APPLYING FOR DRAWINGS/PLAN REQUESTS Click on Apply for Drawing/Plan Request on the main page or Apply for Drawing/Plan Request from the Drawing/Plan Request dropdown list. The As Built/Plan Request application screen will display and you will need to prepare the following information: • Applicant Details • Project Description Details 35 Select an application type. As-Built Drawings will be for Cable drawings. Surveyed Drawing will be for Gas pipe Drawings. Upon clicking Next, you will be asked for an Application Purpose. If Planning is selected, you can enter a Plan Request number (e.g. PR-2019000123). If Earthwork is selected, you must enter an NCE number (e.g. 201900123). 36 Enter the required details. If As-Built is chosen, you will be asked for the Project Officer Section. Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. For As Built and Surveyed Drawings, street names within 500m of the center point of the selected area will be returned. For Plan Requests, Map selection allows you to select any shape where the two furthest points are 1.5km apart. 37 Street names within 500m of the center point of the selected area will be returned. After selecting a map area, you will be asked to provide Project Details and a reason for the request. Thereafter, you will be allowed to review your entries before proceeding. Please ensure the checkbox is marked, indicating your agreement to the terms and conditions. For Plan Requests, you will be required to download a pre-filled Plan Request form for the Project Principal to sign before uploading it for MEA processing. Upon submission, you will be provided an application number. 38 Once MEA has reviewed your application, the status of the application will be set to “Ready for Payment”. You can view the status of your applications by clicking on My Drawing Requests for As Built/Surveyed Drawings or My Plan Requests for Plan Requests. Click on the Application No to see the details of your application. You can also communicate with the MEA/Project officer for any updates to your application via the Post Box at the right side of the screen. Once an application is ready for payment, you can pay for it using the Payment link. Steps are described in the Payments Section. 39 8. APPLYING FOR JOINTER PASS Click on Apply for Jointer Pass on the main page or Apply for Jointer Pass from the Jointers dropdown list. The Jointer application screen will display and you will need to prepare the following information: • One recent Passport Sized Photograph with white background • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Voltage applying for (LV, 6.6kV, 22kV) • Document Record of Supervised Jointing (for New Applicants) • Document Record of Supervised Jointing (for Renewals) • Fit for Work Certification from a Doctor (for applicants above 62 years old) You will also be required to check the checkbox to consent to the terms and conditions of the application. 40 Select an Application Type. Provide your personal details. Drag and drop your passport photo and click Crop & Save. Provide the required documents. 41 You will receive an application number at the end of the application. 9. APPLYING FOR CONTRACTOR PASS Click on Apply for Contractor Pass on the main page or Apply for Contractor Pass from the Contractor Pass dropdown list. If you cannot see the dropdown list, click on More. Begin by entering a Contract Number, selecting a Section, providing the Project Officer Name, Type of application and Voltage Level of works. Select N/A if this is not transmission or distribution related. 42 Once you click Submit, the contract description will be displayed. Click Confirm to continue. You will now be allowed to upload a list of applicants (in a fixed format comma delimited file). The guide for the format is available at [ProductionURL]/s/contractor-pass-fileupload-faq 43 Alternatively, you may choose to add applicants one by one. Provide the applicant NRIC/FIN last 4 characters, date of birth and role, then click Search. The applicant must have passed a Safety Course and have obtained VRS clearance. When the applicant is successfully found, the details will be retrieved from the system and you can proceed to provide the necessary additional information. 44 Upon completing the entry, you can either add a new applicant by clicking Add Applicant or go to the actual application by clicking Next. Repeat the steps above to add more applicants. Once done, you can click Next on the applicant detail screen, or Proceed to Application from the search applicant page. In the application page, you can add more applicants if required. 45 Otherwise, click on the Applicant Name to enter further details e.g. Provide a Passport Photo, Educational Certificates, Professional Certificates, Employment History etc. Enter additional details and upload necessary proof of experience, employment, certifcates, NRIC copy. Please note that for all documents containing NRIC/FIN, please mask the leading characters, leaving only the last 4 digits (including alphabet are showing) 46 After you have completed adding the details, please click on the application number to return to the application. Click Submit for Approval for SP to process the application 47 10. PAYMENTS To find outstanding payments, click on More and then click on My Outstanding Payments, or click on the box in the homepage. Select the applications you want to pay for and click on Pay Selected. 48 You will be redirected to Cybersource to complete payment. SP Contractor Portal accepts Visa and Mastercard payments. Upon successful payment, you will be redirected back to the Portal, where you can download your receipt. 11. RESUMING A PAUSED APPLICATION Applications that are paused can be resumed by clicking on the Paused Applications tab on the homepage. Click on the down arrow at the right and Resume to continue the application. 49 50

Media Statement Electricity Supply Disruption ELECTRICITY SUPPLY DISRUPTION Singapore, 18 September 2018 – Electricity supply to parts of Singapore was disrupted at about 1.18 am today. Supply was fully restored within 38 minutes, by 1.56 am today. (Timing updated) We apologise for the inconvenience caused and thank the public for their patience. About 146,797 residential and commercial customers were affected. Our officers were immediately deployed to the affected areas and our priority was to restore supply as safely and quickly as possible. The areas affected were Boon Lay, Choa Chu Kang, Clementi, Jurong, Pandan Loop, Aljunied, Geylang, Tanjong Rhu, Mountbatten, Kembangan, Bedok, East Coast, Ang Mo Kio, Bishan, Thomson, Mandai, Admiralty, Sembawang and Woodlands. In our preliminary findings, the disruption was due to partial loss of supply from two power generation units. Our investigations are ongoing.

Contact Us Online Enquiry Form SP Services - Enquiries on Utilities Account Open Electricity Market Select... Ticket Number I- Message* Attachment Upload your supporting documents [Optional] (Max 3 files, 4MB each. File type .pdf, .jpg, .jpeg, .png) Choose File No file chosen Contact Person* Contact Email* Contact Number* Utilities Account Number* Submit * denotes mandatory field By submitting this form, I hereby agree to SP Group to collect, use and disclose my information provided above, for the purpose of [i] responding to my inquiry, [ii] receiving relevant marketing information, and [iii] complying with all applicable laws and regulations, and business requirements, in accordance with SP Group's personal data protection policy at https://www.spgroup.com.sg/personal-data-protection-policy. Customers Billing & Retail To send us your written query, please click here Billing / Utilities Account Enquiries 1800 222 2333 Quality Service Manager 1800 235 2151 servicequality@spgroup.com.sg Open Electricity Market Enquiries 1800 233 8000 choice@spgroup.com.sg Gas Installation Appointments Click here to make an appointment. 1800 555 1661 Customer Service Centre HDB Hub 490 Lorong 6 Toa Payoh #09-11   HDB Hub Biz Three Lift Lobby 1 Singapore 310490   Opening Hours: Mon to Fri (8:30am to 6pm) Sat (8:30am to 1pm) Closed on Sun & Public Holidays Note: Issuance of queue tickets ends at 5pm on weekdays and 12pm on Saturdays. District Cooling & Heating Singapore District Cooling Enquries districtcooling@spgroup.com.sg Electric Vehicle Solutions EV Charging Solutions Enquiries 6916 7799 emobility@spgroup.com.sg Electricity, Gas & Solar Power Electricity Supply Interruption Electricity Service Centre (24-Hour Hotline) 1800 778 8888 Solar PV Enquiries powerfeedback@spgroup.com.sg Water Supply Interruption, Quality & Pressure Issues Public Utilities Board (24-Hour Hotline) 1800 225 5782 Worksite, Equipment or Service Quality Issues powerfeedback@spgroup.com.sg Gas Emergency Hotline 1800 752 1800 Replacement of Gas Meters +65 6671 7109 Residential Premises Gas Pipe Inspection Click here to make an appointment +65 6916 7940 gaspip@spgroup.com.sg Licensed Electrical Workers Purchase of Electricity Cable / Gas Pipe Plans +65 6916 5022 mea@spgroup.com.sg Installation / Replacement of Electrical Meters +65 6916 8555 +65 6671 7107 Endorsement of Substation Drawings +65 6916 8557 (East) +65 6916 8679 (West) Procurement of Transmission & Distribution Equipment & Cables +65 6916 8538 Technical Matters on Transmission & Distribution Equipment & Cables powerfeedback@spgroup.com.sg Search for Licensed Electrical Workers Click here to find a Licensed Electrical Worker. Notice for Commencement of Earthworks/ Registered Excavator Operator/Registered Earthworks Supervisor Applications +65 6916 5021 Training To reach Singapore Institute of Power and Gas for enquiries on training courses, you can email training-institute@spgroup.com.sg. Procurement To reach the SP Group Procurement team for enquiries on current/upcoming tender opportunities or technical support for the Supplier Relationship Management System, you can call +65 6916 8839 or email srmsupport@spgroup.com.sg. Careers To reach the SP Group Human Resource team for enquiries on job opportunities, scholarships or internships, you can email recruitment@spgroup.com.sg. Media Contacts For media related enquiries, please write to us here. Please note that your personal data may be shared with our partners and other relevant third parties - to enable them to follow-up and reply to you directly on your feedback. By provision of your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose. Mailing Address SP Group 2 Kallang Sector Singapore 349277