SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Eye on the Grid RELIABILITY Mr Tan Teck Wee, Head, Distribution Control & Customer Service (standing), with Principal Operation Officer Ghazali Bin Mohamed Rahim in the Distribution Control Centre. The ringing of Tan Teck Wee’s phone at 1.20am jolted him from his sleep. There was a blackout affecting several areas. In the 30 minutes that Teck Wee, head of SP Group’s Distribution Control & Customer Service, took to get to the control centre at Ayer Rajah, work was already under way to bring supply back up. As the central nervous system of Singapore’s power distribution network, red-coded alarms on the dashboard showed the affected locations. On one wall, screens displayed incident alerts, digital maps and data on energy demand from the 11,000 substations and over 27,000km of cables that make up Singapore’s electricity grid. With various teams working together, power was restored within a few minutes, and Teck Wee was soon on his way home. A 25-year SP veteran, Teck Wee is on standby 24/7. He oversees the work of 95 staff. Apart from the 15 staff who man the control centre around the clock, team members from the Electricity Service Centre receive calls from customers and mobilise officers to attend to supply disruption.  Emergency response makes up the bulk of his team’s work, even if most problems are solved before customers are impacted, explained Teck Wee, who trained as an electrical engineer. Most often, when the alarms go off, it takes less than a minute for the incoming data to be reviewed, a remote restoration attempted, or for supply to be re-routed. A service crew is also dispatched for a manual check. In a supply disruption, staff at the control centre will first try to restore supply through remotely switching to an alternate feed. If this is not possible, it will send out mobile generators to provide temporary power to customers. The team is supported by 20 standby officers deployed in five zones across Singapore. When activated, these standby teams examine and re-condition the substation equipment to rectify the issue.   Technology drives precise and prompt response. Through a combination of sensors, monitors, alarms, micro-processors and a communication network, the control centre team can quickly pinpoint and manage disturbances on the network. Artificial Intelligence helps engineers make faster decisions through diagnostics of incidents to identify causes and possible actions. Supply disruptions could occur for different reasons, such as roadworks which can damage cables, or accidents, says Teck Wee. A rogue snake or monitor lizard sneaking into an over-ground supply box could also cause an outage. Singapore's electricity network ranks top among major cities. Based on a benchmarking report, in 2017, customers in Singapore experienced an average of 0.19 minute of electricity interruption, compared to Osaka’s 5 minutes and London’s 16.70 minutes. Despite that, Teck Wee says every incident is taken seriously, and the teams look closely at ways to prevent it from occurring again. Keeping the nation’s grid going strong is a source of great pride. “Electricity affects quality of life in so many ways and it’s gratifying to know that we can play a part in upholding it for consumers, he said. — 15 May 2019 TAGS PEOPLE OF SPRELIABILITY YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing

新 能 源 将 与 青 达 环 保 合 作 新 加 坡 能 源 集 团 ( S P Group) 将 与 青 岛 达 能 环 保 设 备 股 份 有 限 公 司 合 作 , 投 建 青 岛 胶 州 的 一 个 发 电 能 达 90 兆 瓦 (MW) 的 渔 光 互 补 项 目 。 这 是 中 国 山 东 首 个 光 伏 配 建 制 氢 项 目 , 也 是 青 岛 市 光 伏 重 点 示 范 项 目 。 “ 渔 光 互 补 ”(aquavoltaic 2024 年 5 月 24 日 星 期 五 财 经 21 投 建 山 东 首 个 绿 电 制 氢 项 目 farm) 指 的 是 将 传 统 渔 业 养 殖 与 新 能 源 光 伏 发 电 融 合 发 展 的 方 式 。 新 能 源 星 期 四 (5 月 23 日 ) 发 布 文 告 指 出 , 它 与 青 达 环 保 合 作 的 项 目 , 位 于 山 东 青 岛 胶 州 市 李 哥 庄 镇 毛 家 庄 村 东 , 将 利 用 180 亩 坑 塘 水 面 建 设 渔 光 互 补 及 制 氢 项 目 。 新 能 源 说 , 这 个 新 能 源 制 氢 项 目 将 让 低 碳 节 能 与 农 业 养 殖 有 机 结 合 , 大 力 推 动 该 地 区 生 态 资 源 的 绿 色 应 用 。 这 个 项 目 于 今 年 4 月 开 工 、 计 划 年 底 前 并 网 , 预 计 每 年 绿 电 发 电 量 达 1.6 亿 度 、 碳 排 放 降 低 16 万 吨 。 新 加 坡 能 源 集 团 中 国 区 总 裁 钟 志 明 指 出 , 公 司 这 次 联 手 当 地 领 先 的 环 保 技 术 型 企 业 青 达 环 保 , 希 望 可 以 灵 活 助 推 中 国 能 源 转 型 。 他 说 :“ 中 国 产 业 升 级 对 绿 色 能 源 拥 有 巨 大 需 求 , 而 不 同 地 域 所 对 应 的 资 源 和 挑 战 也 不 尽 相 同 。 新 加 坡 能 源 集 团 期 待 与 行 业 上 下 游 的 优 秀 伙 伴 协 同 发 展 , 将 集 团 丰 富 的 投 资 服 务 经 验 渗 透 到 可 再 生 能 源 的 更 多 领 域 。”

新 能 源 与 BCG Energy 投 资 越 南 再 生 能 源 项 目 新 加 坡 能 源 集 团 (SP Group) 与 越 南 能 源 公 司 BCG Energy 签 署 谅 解 备 忘 录 , 投 资 越 南 的 再 生 能 源 项 目 。 双 方 昨 天 联 合 发 文 告 宣 布 , 新 能 源 将 获 得 独 家 授 权 , 收 购 BCG Energy 子 公 司 Skylar 高 达 49% 股 权 。 Skylar 目 前 经 营 61.1 兆 峰 瓦 (MWp) 的 屋 顶 太 阳 能 资 产 , 这 些 资 产 遍 布 越 南 14 个 省 。 新 能 源 和 BCG Energy 也 将 一 同 探 索 其 他 太 阳 能 项 目 的 投 资 机 会 , 以 增 强 越 南 的 电 力 供 应 能 力 , 支 持 它 在 2030 年 前 将 再 生 能 源 的 发 电 量 提 高 到 三 成 左 右 的 计 划 。 新 能 源 集 团 总 裁 黄 天 源 说 , 越 南 是 新 能 源 的 主 要 战 略 市 场 , 与 BCG Energy 的 合 作 将 利 用 双 方 的 优 势 , 这 为 集 团 提 供 一 个 强 大 的 平 台 , 投 资 再 生 能 源 项 目 。 新 能 源 去 年 11 月 在 胡 志 明 市 设 立 新 办 事 处 。

PENGAGIHAN PELITUP MUKA: Cik Mary Ellamah Abishagam (depan), Penolong Pentadbiran Kanan Singapore Power, sedang membungkus Kit Persediaan dengan Encik Mohamed Amin Mohamed (bersongkok putih), Penolong Pentadbiran Singapore Power, di institut latihan Singapore Power. – Foto THE STRAITS TIMES Setiap rumah diberi tiga pelitup percuma Program galak sedia keperluan masa kecemasan �JULIANA SHARMINE RIDUAN jriduan@sph.com.sg SEMUA rumah di Singapura akan mendapat tiga pelitup muka percuma sebagai usaha menyedarkan mereka agar menyediakan keperluan asas bagi menghadapi kecemasan Pelitup itu akan diagih kepada 1.2 juta rumah, termasuk rumah privet, dari hari ini hingga 12 Mei di bawah satu program Kit Persediaan baru. Program itu satu kerjasama antara Temasek Cares dengan Singapore Power dan disokong oleh Singapore Post dan syarikat 3M. Ia diharap menggalak semua rumah menyediakan keperluan seperti ubat-ubatan, radio dan lampu suluh bagi masa kecemasan. Program itu sebahagian daripada inisiatif Stay Prepared yang dilancarkan Mac lalu bagi menggalak individu dan keluarga di Singapura sentiasa bersedia bagi sebarang kecemasan seperti penularan wabak dan jerebu. Daripada $40 juta dana yang diperuntukkan bagi inisiatif itu, $4 juta disalurkan kepada program Kit Persediaan. Pengerusi Temasek Cares, Encik Richard Magnus, berkata bahawa tunggak kedua di bawah inisiatif Stay Prepared itu merupakan satu galakan kepada masyarakat agar mengambil tindakan segera dan supaya mereka lebih yakin dan tidak kelam-kabut semasa menghadapi kecemasan. Setiap Kit Persediaan dilengkapi tiga pelitup muka 3M N95 dan arahan menggunakannya dalam bahasa Inggeris, Cina, Melayu dan Tamil. Kakitangan Singapore Power dan Singapore Post menggembleng tenaga mengagihkan kit-kit tersebut, termasuk sebanyak 90,000 kepada rumah privet berhalaman dan 17,000 kepada 144 rumah kebajikan. Menurut pengerusi Singapore Power, Tan Sri Mohd Hassan Marican, 300 sukarelawan daripada Singapore Power terlibat dalam program tersebut. Antara mereka ialah Encik Hairis Shamshi Hori, seorang inspektor bacaan meter berusia 50 tahun. “Untuk keluarga saya sendiri, kami sudah mempunyai bilangan pelitup muka yang cukup. Kami juga sudah bersiap sedia dengan kit pertolongan kecemasan, bateri ganti, lampu suluh dan ubat-ubatan,” kata Encik Hairis. Singapore Power bekerjasama dengan Temasek Cares sejajar dengan matlamatnya ingin masyarakat umum bersiap sedia bagi sebarang ancaman. “Harapan kami ialah pada jangka panjang ibu bapa dapat menggalak anak-anak supaya bersedia menghadapi sebarang kemungkinan,” tambah Tan Sri Mohd Hassan. Orang ramai boleh menghubungi nombor telefon 1800-738-2000 antara 8 pagi dengan 8 malam sekiranya mempunyai sebarang pertanyaan. � Penulis seorang wartawan pelatih.

__________________________________________________________________________________ SPSRM User Guide __________________________________________________________________________________ (Version 1.04, Apr 2022) S SRM User Guide Version 1.04 (Apr 2022) TABLE OF CONTENTS 1. GENERAL INFORMATION .................................................................................................. 5 1.1. Purpose of User Guide ............................................................................................ 5 1.2. SPSRM Portal URL ................................................................................................... 5 1.3. Contact Us .............................................................................................................. 5 2. SYSTEM REQUIREMENTS .................................................................................................. 6 3. IMPORTANT POINTS TO NOTE .......................................................................................... 7 3.1. Avoid last minute submissions ................................................................................ 7 3.2. Do NOT log in at multiple locations with a User ID ................................................... 7 3.3. Always close ALL browser windows after logging out of SRM ................................... 7 3.4. Updating document content (Refresh) .................................................................... 7 3.5. Avoid use of browser’s Close button ....................................................................... 8 3.6. Verify Transaction was successful............................................................................ 9 3.7. System messages .................................................................................................... 9 3.7.1. Error messages .................................................................................................... 9 3.7.2. Warning messages ............................................................................................ 10 3.7.3. Informational messages .................................................................................... 10 4. ACCESS & LOGON ........................................................................................................... 11 4.1. Accessing the Portal .............................................................................................. 11 4.1.1. Direct with SPSRM URL ..................................................................................... 11 4.1.2. From SP Group Corporate website ................................................................... 11 4.2. Log in to the SRM Portal ....................................................................................... 12 5. SUPPLIER SELF-SERVICE .................................................................................................. 13 5.1. Account Types ...................................................................................................... 13 5.1.1. Authorised Representative ............................................................................... 13 5.1.2. Contact Person .................................................................................................. 13 5.1.3. Summary of Authorised Representative and Contact Person Privileges .......... 13 5.2. Self-Service Activities ............................................................................................ 14 5.2.1. Company Data ................................................................................................... 15 5.2.2. Create User [Restricted to Authorised Representative] ................................... 17 5.2.3. Find User [Restricted to Authorised Representative] ....................................... 19 5.2.4. Own Data .......................................................................................................... 25 5.3. Forgot User ID ...................................................................................................... 25 Page 2 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.3.1. Authorised Representative Account ................................................................. 25 5.3.2. Contact Person Account .................................................................................... 25 5.4. Forgot Password / Reset Password ........................................................................ 26 5.4.1. Before registration of MFA device .................................................................... 27 5.4.2. After registration of MFA device....................................................................... 28 6. VIEW OPPORTUNITIES .................................................................................................... 30 6.1. Before Logging In .................................................................................................. 30 6.1.1. Display List of Public RFx ................................................................................... 30 6.1.2. Display RFx’s Eligibility and Site Showround ..................................................... 31 6.2. After Logging In .................................................................................................... 33 7. DISPLAYING RFX ............................................................................................................. 34 7.1. RFx Overview ....................................................................................................... 34 7.1.1. Active Queries ................................................................................................... 34 7.1.2. Quick Criteria Maintenance .............................................................................. 35 7.1.3. RFx List Area ...................................................................................................... 36 7.2. Display RFx document ........................................................................................... 38 7.2.1. Display RFx: Method 1 ...................................................................................... 38 7.2.2. Display RFx: Method 2 ...................................................................................... 39 7.3. Understanding RFx/RFx Response Interface .......................................................... 40 7.4. Register Interest & Indicate Participation Intent .................................................... 41 7.4.1. Register Interest ................................................................................................ 41 7.4.2. Indicate Participation Intent ............................................................................. 42 7.5. RFx Header tabs .................................................................................................... 43 7.5.1. RFx Information tab .......................................................................................... 43 7.5.2. RFx Items tab ..................................................................................................... 43 7.5.3. Notes and Attachments tab .............................................................................. 45 8. RFX RESPONSE – CREATE/SAVE/SUBMIT/EDIT/DELETE/WITHDRAW ................................ 47 8.1. Create RFx Response ............................................................................................. 47 8.1.1. Method 1: At RFx Overview .............................................................................. 47 8.1.2. Method 2: From RFx ......................................................................................... 49 8.2. Save vs Submit RFx Response ................................................................................ 51 8.2.1. Save RFx Response ............................................................................................ 51 8.2.2. Submit RFx Response ........................................................................................ 52 8.3. Edit RFx Response ................................................................................................. 54 Page 3 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.4. Delete RFx Response............................................................................................. 55 8.5. Withdraw RFx Response ....................................................................................... 57 9. RFX RESPONSE – ENTERING DATA ................................................................................... 60 9.1. Information tab .................................................................................................... 60 9.2. Items tab .............................................................................................................. 61 9.2.1. Enter Price/Selection of Reason for 0.00 value response ................................. 61 9.2.2. Add Item ............................................................................................................ 67 9.2.3. Delete Item ....................................................................................................... 73 9.3. Notes and Attachments tab .................................................................................. 74 9.3.1. Notes ................................................................................................................. 74 9.3.2. Attachments ...................................................................................................... 75 Page 4 of 78 S SRM User Guide Version 1.04 (Apr 2022) 1. GENERAL INFORMATION SPSRM refers to SP Supplier Relationship Management System, a structured electronic system operated by SP Group via the Internet which facilitates the procurement of goods and/or services by SP Group through electronic means. __________________________________________________________________________________ 1.1. PURPOSE OF USER GUIDE This Guide is intended to guide SPSRM Suppliers on the following: • Logging in to SPSRM • Supplier Self-Service • Display opportunities • Bid submission __________________________________________________________________________________ 1.2. SPSRM PORTAL URL URL to SPSRM Portal: https://srm.spgroup.com.sg __________________________________________________________________________________ 1.3. CONTACT US If you have any enquiries, please contact us at: SRM Support Telephone: 65 6916 8839 E-mail address: srmsupport@spgroup.com.sg Operating hours (Singapore Time): - Mon to Fri: 8:30am to 12:30pm; 1:30pm to 5:00pm - Closed on Sat, Sun & Public Holidays __________________________________________________________________________________ Page 5 of 78 S SRM User Guide Version 1.04 (Apr 2022) 2. SYSTEM REQUIREMENTS The following are required to access and perform activities on SPSRM portal. • Internet connection • Computer with the following web browser: o Windows Operating System: Chrome or Edge o Mac Operating System: Safari • Browser settings: o Pop-up blocker must be disabled/turned off o Zoom is set to 100% Page 6 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3. IMPORTANT POINTS TO NOTE 3.1. AVOID LAST MINUTE SUBMISSIONS Suppliers are encouraged to familiarise themselves with the SPSRM System when they are granted access by way of a User ID and password. Early bid submissions are strongly encouraged. Last minute submissions may induce panic and this increases risk of failure to submit on time. Moreover, if Suppliers encounter any issues while submitting their bids and need to seek our assistance (Contact Us), there may not be sufficient time for us to provide help. Bid submissions after the submission deadline will not be accepted. __________________________________________________________________________________ 3.2. DO NOT LOG IN AT MULTIPLE LOCATIONS WITH A USER ID Do not log in at multiple locations* with a User ID at the same time. *The following are examples of multiple locations login: e.g.1: At two or more computers and logged in at all respective computers’ browser e.g.2: On a single computer but logged in at two or more different browsers (e.g. Chrome and Safari) Multiple logins with a single User ID may trigger the security feature to lock down the User ID, preventing activities within SPSRM. The time-out for the User ID to be unlocked may take up to 15 minutes from the last activity performed with the User ID. __________________________________________________________________________________ 3.3. ALWAYS CLOSE ALL BROWSER WINDOWS AFTER LOGGING OUT OF SRM Suppliers are recommended to close all browser windows after logging out of SRM. This will ensure the session’s cookies/cache is fully cleared. __________________________________________________________________________________ 3.4. UPDATING DOCUMENT CONTENT (REFRESH) The Refresh button may be used to update content in a particular area or the entire document. For faster update processing, it is recommended to use the Refresh button if it is available within the window (avoid using the browser’s refresh function). The Refresh button may be displayed in icon or in text: __________________________________________________________________________________ Page 7 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3.5. AVOID USE OF BROWSER’S CLOSE BUTTON Note: Use the browser’s Close button only if there is no Close button within the window. Using the browser’s Close button may terminate the system’s processing prematurely. As the processing was interrupted, the system may not recognise the activity has been completed and this will lock the SPSRM document that was closed with the browser’s Close button. It may take up to 15 minutes for the lock to time out. To prevent this, use the Close button within the window if available. The pop-up box on the right will be displayed in two scenarios: i. The document in edit mode is already opened in another browser window. Solution: Check through the browser windows for the same document and continue with the required activities at that window. ii. The document was previously closed with the browser’s Close button. Solution: Check that there was no other opened browser window for the document. If so, wait for 15 minutes for the lock to time out before proceeding with the required activities again. __________________________________________________________________________________ Page 8 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3.6. VERIFY TRANSACTION WAS SUCCESSFUL To detect unexpected error/failure, for important transactions, please verify the transaction was successful. For example: Response submission, please refresh the RFx List and check that the Response Number column against the RFx has a number and the Response Status is “Submitted”. Successful submissions will have RFx Response number with “Submitted” status __________________________________________________________________________________ 3.7. SYSTEM MESSAGES System messages are displayed at the top of the screen. __________________________________________________________________________________ 3.7.1. Error messages Error messages are indicated with the red icon . All errors in the document must be resolved before submission is allowed. Example of error message __________________________________________________________________________________ Page 9 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3.7.2. Warning messages Warning messages are indicated with the yellow icon . The warning message is an alert to check the areas indicated. Please review/check the areas indicated and proceed if no issues found. Submission is allowed regardless the presence of warning message(s). Example of warning message __________________________________________________________________________________ 3.7.3. Informational messages Informational messages are indicated with the green icon . This is for information which requires no action to be taken. Example of informational message __________________________________________________________________________________ Page 10 of 78 S SRM User Guide Version 1.04 (Apr 2022) 4. ACCESS & LOGON 4.1. ACCESSING THE PORTAL 4.1.1. Direct with SPSRM URL SPSRM Portal may be accessed directly with URL https://srm.spgroup.com.sg. __________________________________________________________________________________ 4.1.2. From SP Group Corporate website Alternatively, go to SP Group Corporate website with URL https://www.spgroup.com.sg. At the homepage, click on Login. At the pop-up box, click on Supplier Relationship Management System (SRM). The SPSRM Portal will be displayed in a separate window/tab (depending on your browser settings). Page 11 of 78 S SRM User Guide Version 1.04 (Apr 2022) 4.2. LOG IN TO THE SRM PORTAL With effect from 21 March 2022, the mandatory Multi-Factor Authentication (MFA) has been enabled for login to SRM portal. All Users must be authenticated with their password and the passcode generated from their registered mobile device before they can be logged in to the SRM portal. Refer to the SPSRM MFA User Guide or the SPSRM MFA Quick Start Guide available at https://www.spgroup.com.sg/resources?page=1&category=Procurement __________________________________________________________________________________ Page 12 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5. SUPPLIER SELF-SERVICE 5.1. ACCOUNT TYPES There are two account types for SRM: Authorised Representative; Contact Person. For each entity, only one (1) Authorised Representative account is issued (refer to SPSRM Supplier Registration Guide for details on the registration process). The maximum number of Contact Person accounts allowed for each entity is ninety-nine (99). __________________________________________________________________________________________ 5.1.1. Authorised Representative The Authorised Representative is assigned with Administrator rights to perform the following activities in SPSRM System: • Maintain Company Data (Product Category selection) • Create Contact Person Account • Maintain Contact Person Data (Name, Phone/Fax Numbers, E-mail Address) • Lock / Unlock Contact Person Account • View RFx • RFx Response related activities (e.g. Create, Submit, etc) Note: Please Contact Us if there are updates needed to the Company Data (e.g. address change) or to the Authorised Representative (e.g. change of Authorised Representative’s particulars). __________________________________________________________________________________________ 5.1.2. Contact Person Contact Person Account is a non-Administrator role which will only have basic rights such as display Company/Own Data and bidding activities (e.g. View RFx, RFx Response related activities). __________________________________________________________________________________________ 5.1.3. Summary of Authorised Representative and Contact Person Privileges Activity Description Reset Own Password Create Contact Person Account Display Company Data Edit Company Data: Product Category Edit Company Data: Company Details, Address Data, Contact Data Display Own Data Edit Own Data Display Other Contact Person Data Edit Other Contact Person Data Lock/Unlock Contact Person Account Display RFx Create/Display/Edit RFx Response Authorised Representative Account Contact Person Account Page 13 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2. SELF-SERVICE ACTIVITIES Suppliers may experience a pop-up at the bottom of the screen for allowing an add-on. Please note that this add-on is NOT REQUIRED for SRM. Suppliers may click on the grey “X” to close the pop-up notice whenever it appears. Note: If the add-on was allowed and enabled, Suppliers may experience a time lag of up to 10 seconds when navigating between the links/performing activities under the Supplier Data tab. Page 14 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.1. Company Data Company data pertaining to address and contact details cannot be changed by the Authorised Representative. Please Contact Us if there are updates needed to the Company Data (e.g. address change). The data under Company Details, Address Data and Contact Data cannot be edited. Page 15 of 78 S SRM User Guide Version 1.04 (Apr 2022) Scroll down the page to view the Product Categories section. Selection updates can only be done by the Authorised Representative. Notifications will be sent to the Authorised Representative’s e-mail address when there are opportunities published that matches the selected category. Page 16 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________________ 5.2.2. Create User [Restricted to Authorised Representative] This allows the Authorised Representative to create the Contact Person. The User ID and password will be sent to the Contact Person’s e-mail address upon successful creation. Page 17 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 18 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3. Find User [Restricted to Authorised Representative] Administrative maintenance (update Contact Person data; lock/unlock Contact Person) of Contact Person accounts may be done using this function. Page 19 of 78 S SRM User Guide Version 1.04 (Apr 2022) Status User Status: Active User Status: Inactive Lock Status: Locked Lock Status: Not Locked What it means User has successfully logged in to SPSRM User has never logged in to SPSRM since creation of User User has been locked and cannot log into SPSRM User can log in to SPSRM and perform RFx related activities Page 20 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3.1. Display Selected Contact Person’s details Page 21 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3.2. Edit Selected Contact Person’s details Page 22 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3.3. Lock/Unlock selected Contact Person Contact Person accounts that are no longer active may be locked. The locked Contact Person account will not be able to log into the SRM portal. A locked Contact Person account may be unlocked any time by clicking on the Unlock button. Lock Contact Person Page 23 of 78 S SRM User Guide Version 1.04 (Apr 2022) Unlock Contact Person Page 24 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.4. Own Data Authorised Representatives/Contact Persons may view their own details here. Please Contact Us if there are updates needed to the Authorised Representative’s data (e.g. change of e-mail address). Contact Person’s data may be updated by the Authorised Representative. Please refer to 5.2.3.2 Edit Selected Contact Person’s details. __________________________________________________________________________________________ 5.3. FORGOT USER ID 5.3.1. Authorised Representative Account Please send e-mail to srmsupport@spgroup.com.sg with the Authorised Representative’s e-mail address containing: E-mail Subject E-mail Content Request for Authorised Representative’s User ID Full Company Name: [Supplier to insert] Company’s Unique Entity Number: [Supplier to insert] Authorised Representative’s Name: [Supplier to insert] Note: Please Contact Us at our hotline if you are in urgent need of the User ID. __________________________________________________________________________________________ 5.3.2. Contact Person Account Please approach your Authorised Representative to obtain your Contact Person User ID. Authorised Representative account possesses administrator rights to retrieve all Contact Persons created for the Company. Please refer to 5.2.3 Find User. Page 25 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.4. FORGOT PASSWORD / RESET PASSWORD MFA Registration This website is best experienced on Chrome or Edge or Safari Page 26 of 78 S SRM User Guide Version 1.04 (Apr 2022) Sample of password reset email __________________________________________________________________________________________ 5.4.1. Before registration of MFA device Proceed to MFA registration page at https://srm.spgroup.com.sg/otp. 1 Enter User ID 3 Click Log On button 2 Enter password indicated in the email Page 27 of 78 S SRM User Guide Version 1.04 (Apr 2022) Prompt to change password. User will be logged in to the MFA registration screen once the password is successfully changed. User may proceed to set up the mobile device. Once mobile is successfully set up, User can log in to SRM portal with the password and passcode (generated from the SAP Authenticator App on the mobile device). 1 Enter password indicated in the email 3 Click Change button to confirm password 2 Enter password of your choice. Repeat the password at Confirm Password __________________________________________________________________________________________ 5.4.2. After registration of MFA device Proceed to SRM login at https://srm.spgroup.com.sg. 2 Enter password indicated in the email Page 28 of 78 S SRM User Guide Version 1.04 (Apr 2022) Prompt to enter the PASSCODE from the SAP Authenticator App on the registered mobile device. 1 Enter passcode generated from the SAP Authenticator App on the registered mobile device 2 Click on Log On button Prompt to change password. User will be logged in to the SRM portal once the password is successfully changed. 1 Enter password indicated in the email __________________________________________________________________________________ Page 29 of 78 S SRM User Guide Version 1.04 (Apr 2022) 6. VIEW OPPORTUNITIES Opportunities are referred to as “RFx” (Request For x). Header Name What it means 1. Event Number RFx reference number 2. Event Description Description of the purchase 3. Start Date / Start Time Date and time the RFx was published 4. End Date / End Time Closing date and time of the RFx (Submission Deadline) __________________________________________________________________________________ 6.1. BEFORE LOGGING IN Suppliers may display all active public opportunities prior to logging in. Note: Public viewing of RFx details (i.e. before logging in to the portal with User ID) is limited to the Site Showround and Eligibility. 6.1.1. Display List of Public RFx Enter this URL in the browser’s address field: https://srm.spgroup.com.sg/irj/portal/anonymous Page 30 of 78 S SRM User Guide Version 1.04 (Apr 2022) ____________________________________________________________________________________________________ 6.1.2. Display RFx’s Eligibility and Site Showround Page 31 of 78 S SRM User Guide Version 1.04 (Apr 2022) Example of Site Showround pop-up box displaying the RFx’s site showround details: Example of Eligibility pop-up box displaying the RFx’s eligibility details: Page 32 of 78 S SRM User Guide Version 1.04 (Apr 2022) 6.2. AFTER LOGGING IN After logging in, Suppliers will be able to display all details of RFxs. Note: RFxs that have closed (i.e. Submission Deadline already over) will only be displayed if Suppliers had saved/submitted RFx Response for the RFx. MFA Registration This website is best experienced on Chrome or Edge or Safari RFx Overview screen will be displayed after clicking on the RFx tab. The Overview screen displays the list of RFxs. Page 33 of 78 S SRM User Guide Version 1.04 (Apr 2022) From Section 7 onwards, Suppliers must be logged in to SPSRM for the functions to be available 7. DISPLAYING RFX 7.1. RFX OVERVIEW __________________________________________________________________________________ 7.1.1. Active Queries The query is defaulted to eRFxs All. All Published Ended Completed All queries under eAuctions Lists all RFxs (Published, Ended and Completed) Lists active RFxs (i.e. submission deadline not over) Lists RFxs which submission deadline is over (must have RFx Response created) Lists RFxs which submission deadline is over (must have RFx Response created with Event Status: Transaction Completed Not applicable Page 34 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.1.2. Quick Criteria Maintenance This is an optional feature which allows Supplier to further filter RFxs based on the criteria selection. Note: Event Status is the same function as 7.1.1 Active Queries Suppliers are recommended to use the following Search Criteria: Event Number Deadline Date Flag Status (of RFx Response) Enter RFx Reference Number. It should be 10 characters in length. Wildcard search is possible by including asterisks (e.g. QO118*). Possible selections: • Today: Lists RFxs ending on the current date • Next 7 Days: Lists RFxs ending within the next 7 days • Next 30 Days: Lists RFxs ending within the next 30 days • Next 90 Days: Lists RFxs ending within the next 90 days • Next 12 Month: Lists RFxs ending within the next 12 months Possible selections: • Saved: Lists RFxs with RFx Response having Saved status • Bid Submitted: Lists RFxs with RFx Response having Submitted status • Bid Rejected: Lists RFxs with RFx Response having Rejected status • Bid Accepted: Lists RFxs with RFx Response having Accepted status • Transaction Completed: Lists RFxs with RFx Response having Transaction Completed status • Deleted: Not applicable • Bid returned: Not applicable Page 35 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.1.3. RFx List Area For better visibility, the RFx List Area will be presented in two parts. Part 1 Note: Other than Refresh and Export buttons, the rest of the buttons will become active only when RFx is selected Button Action A new window will pop-up displaying the RFx Response window in edit mode Note: This action is only active if there is NO existing RFx Response created for the selected RFx (i.e. Response Number field does not contain any RFx Response Number) A new window will pop-up displaying the selected RFx A new window will pop-up displaying the RFx Response window in display mode Note: This action is only active if there is existing RFx Response created for the selected RFx (i.e. Response Number field contains RFx Response Number) Generates a pdf extract of the Response Note: This action is only active if there is existing RFx Response created for the selected RFx (i.e. Response Number field contains RFx Response Number) Refreshes the RFx listing Exports the current listing of RFxs into an excel file Header Name Event Number Event Description Event Status Start Date End Date Response Number What it means RFx reference number Description of the purchase Status of RFx Date the RFx was published Closing date of the RFx (Submission Deadline) Supplier’s RFx Response reference number (e.g. 62xxxxxxxx) Note: This field will be empty unless RFx Response has been created and saved and/or submitted Page 36 of 78 S SRM User Guide Version 1.04 (Apr 2022) Part 2 Header Name Response Status Event Version Response Version Q&A Start Time End Time RFx Long Description What it means Status of RFx Response RFx version (i.e. number of changes to RFx) RFx Response version (i.e. number of changes to RFx Response) Not applicable Time the RFx was published Closing time of the RFx (Submission Deadline) Detailed description of the purchase Note: It is possible for this field to be blank if detailed description is unnecessary for the RFx Page 37 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.2. DISPLAY RFX DOCUMENT 7.2.1. Display RFx: Method 1 Page 38 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.2.2. Display RFx: Method 2 Page 39 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.3. UNDERSTANDING RFX/RFX RESPONSE INTERFACE RFx and RFx Response are presented in a similar layout as detailed below: 1. Document Description - Document Mode: Display or Edit - Document Type: RFx or RFx Response 2. Header Buttons Buttons for activities relating to the document are displayed here 3. Header Document Info Provides a brief of key information (e.g. RFx Number, Submission Deadline, etc) 4. Header tabs Tab separators for different Header areas 5. Item tabs Tab separators for different area of Item details 1. Document Description 2. Header Buttons 3. Header Document Info 4. Header tabs 5. Item tabs Items tab: Click on Details button or Line Number hyperlink to display the Item Details area Item overview table Display Item Details: Click Details or Line Number hyperlink Page 40 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.4. REGISTER INTEREST & INDICATE PARTICIPATION INTENT 7.4.1. Register Interest • Registration is only applicable for public RFxs; not required for closed RFxs • Registration is mandatory before a RFx Response can be created for public RFxs Suppliers who have registered interest for a RFx will be kept informed of updates (if any) to the RFx. The e-mail notification will be sent to the e-mail address of the User ID used in the RFx registration. Page 41 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.4.2. Indicate Participation Intent Suppliers may indicate their participation intent at the RFx. The selected participation intent may be changed any time before the RFx’s submission deadline. Example: Supplier is interested to submit a Response, clicks on the Participate button. Subsequently, due to some reason, Supplier is now unable to submit a Response. Therefore, Supplier displays the RFx and clicks on the Do Not Participate button to change participation intent. Page 42 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.5. RFX HEADER TABS 7.5.1. RFx Information tab RFx information tab contains vital information pertaining to the RFx. Suppliers are reminded to take note of the dates stated herein when preparing for the RFx Response submission. Note: For avoidance of doubt, all date and time displayed are subject to Supplier’s computer’s Time Zone in the Date and Time settings. Singapore time zone is displayed with UTC+8. __________________________________________________________________________________ 7.5.2. RFx Items tab RFx Items tab contains item(s) which will be copied over to the RFx Response. Supplier will need to enter the applicable rate/price for the item. Note: For certain RFxs (e.g. Offer is to be made in Percentage Variation on the established Schedule of Rates/Prices; etc), Suppliers may be required to enter a mock value of S$1.00 in order to submit the RFx Response. Page 43 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 44 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.5.3. Notes and Attachments tab __________________________________________________________________________________ 7.5.3.1. Notes Notes contains Site showround/Briefing Detail and Tender Eligibility. To display either of the notes, click on the relevant note’s hyperlink to view the complete details. Page 45 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 7.5.3.2. Attachments The RFx Documents (e.g. Specifications; Schedules; Conditions of Contract; etc) will be available for download under this section. Page 46 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8. RFX RESPONSE – CREATE/SAVE/SUBMIT/EDIT/DELETE/WITHDRAW To respond to a RFx, RFx Response must be submitted. The RFx Response allows Suppliers to enter their offer and upload attachments. 8.1. CREATE RFX RESPONSE • Supplier must have already registered interest for the RFx to be able to see the “Create Response” button (See 7.4.1) • “Create Response” button is available only within the Submission Deadline date and time 8.1.1. Method 1: At RFx Overview Page 47 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 48 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.1.2. Method 2: From RFx Page 49 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 50 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.2. SAVE VS SUBMIT RFX RESPONSE 8.2.1. Save RFx Response RFx Response may be saved any time after the creation. RFx Response in “Saved” status is a draft version which is only available to the Supplier; SP Group will not be able to receive/view it. • RFx Response in “Saved” status is a draft version which is viewable only by Supplier; SP Group will not be able to receive/view the RFx Response • Saving is possible only within the Submission Deadline date and time After a RFx Response is created (see 8.1) or edited (see 8.3), Supplier may save it any time by clicking the Save button. This allows the changes/updates to the RFx Response thus far to be saved and Supplier may edit the saved RFx Response any time as long as it’s done before the Submission Deadline. Note: Suppliers are encouraged to save their edits to the RFx Response to prevent any loss due to system time-out (occurs when there’s inactivity of 15 mins) or disruption to internet connectivity. Page 51 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.2.2. Submit RFx Response RFx Response must be submitted prior to the Submission Deadline for SP Group to receive and view the RFx Response after the Submission Deadline. • Supplier MUST submit their RFx Response so that after the Submission Deadline, SP Group is able to receive and view the RFx Response • No one other than Supplier is able to view their RFx Response (in any status) before the Submission Deadline • Submission is possible only within the Submission Deadline date and time Once Supplier is satisfied with the RFx Response and ready to submit it, click on the Submit button. Page 52 of 78 S SRM User Guide Version 1.04 (Apr 2022) If the RFx Response was previously saved, the Submit button is available only when the RFx Response is in the edit mode (i.e. click the Edit button). Page 53 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.3. EDIT RFX RESPONSE • There must be an existing RFx Response to edit it • RFx Response with “Submitted” status may be edited (before Submission Deadline) but the updated RFx Response must be submitted again • Edit is possible only within the Submission Deadline date and time Page 54 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.4. DELETE RFX RESPONSE Suppliers may use this function (before the Submission Deadline) to delete a RFx Response that is no longer required. • Delete is available for RFx Response that was not submitted (i.e. RFx Response does not have any prior active version in “Submitted” status) • Deletion is possible only within the Submission Deadline date and time Page 55 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 56 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.5. WITHDRAW RFX RESPONSE Suppliers may use this function (before the Submission Deadline) to retract their RFx Response if they are no longer able to offer the goods/services. When the RFx Response is in the “Withdrawn” status, SP Group will not be able to view Supplier’s RFx Response nor any of the attachment(s) in it. • Withdraw can only be done for RFx Response that was submitted • Withdraw is possible only within the Submission Deadline date and time • Suppliers may re-submit RFx Response after withdraw, but it must be done within the Submission Deadline date and time Page 57 of 78 S SRM User Guide Version 1.04 (Apr 2022) Withdraw activities completed, this window may be closed. Re-submit RFx Response: Page 58 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 59 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9. RFX RESPONSE – ENTERING DATA To submit an RFx Response, the key tabs for data entry are Information, Items and Notes and Attachments. The other tabs are for information purposes (e.g. Summary; Tracking) or not in use (e.g. Business Workspace; Business Attachments). 9.1. INFORMATION TAB Field Name Action required? 1. Currency This field will be in display mode if selection of foreign currency is not activated for the RFx. If foreign currency selection has been activated, Suppliers may select the required currency as available from the dropdown list. 2. Target Value of RFx Response Note: Currency should be left in Singapore Dollars if the RFx Response contains mix of various currencies (e.g. Item 1 offered in SGD, Item 2 offered in USD) No entry required from Supplier. Offer value should be completed in the Form of Base/Alternative Tender/Quotation, whichever applicable (available in the RFx Documents). Note: This field may not be visible for some RFxs 3. Terms of Payment No entry required and Supplier may disregard this field. Terms of Payment shall be as per specified in the Conditions of Contract (available in the RFx Documents). 4. Incoterm No entry required from Supplier. Incoterm (if applicable) shall be specified in Supplier’s bid document that should be uploaded under the Attachments section (see xxx). 5. Supplier’s Contact Person Data 6. Bidder Defect Liability Period Optional entry. Contact Person to be entered in event SP Group needs to contact Supplier on matters pertaining to the RFx. These fields are optional as the Contact Person and contact details may be specified in Supplier’s bid document that should be uploaded under the Attachments section (see xxx). This field is defaulted to the Defect Liability Period required by SP Group but it may be updated by the Supplier as required. Page 60 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.2. ITEMS TAB Item(s) is/are copied over from the RFx upon creation of the RFx Response. Suppliers are required to enter their offer rate(s)/price(s) for the item(s). Note: For certain RFxs (e.g. Offer is to be made in Percentage Variation on the established Schedule of Rates/Prices; etc), Suppliers may be required to enter a mock value of S$1.00 in order to submit the RFx Response. __________________________________________________________________________________ 9.2.1. Enter Price/Selection of Reason for 0.00 value response 9.2.1.1. Material Material Items can be identified by this icon under the “Line Number” column. i. Foreign Currency selection DEACTIVATED Item Overview table: Unit Rate/Price may be entered in the “Price” field for the item. OR Page 61 of 78 S SRM User Guide Version 1.04 (Apr 2022) Item Data tab: Unit Rate/Price may be entered in the “Price” field for the item. For selection of the reason for 0.00 value, scroll down the window, it will be available below the Delivery Days field: Page 62 of 78 S SRM User Guide Version 1.04 (Apr 2022) ii. Foreign Currency selection ACTIVATED Item Overview table: Entry of Unit Rate/Price is not allowed. Page 63 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.1.2. Service (under Outline) Under the “Line Number” column: - Outline Items identified by this icon . Price cannot be entered for Outline Items. - Service Items identified by this icon . Price must be entered at Service Items. Page 64 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ i. Foreign Currency selection DEACTIVATED Item Overview table: Unit Rate/Price may be entered in the “Price” field for the Service Item. Item Data tab: Unit Rate/Price may be entered in the “Price” field for the Service Item. OR Page 65 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ ii. Foreign Currency selection ACTIVATED Item Overview table: Entry of Unit Rate/Price is not allowed. Page 66 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.2. Add Item • If the “Add New” button in the RFx Response is inactive, this function is not available 9.2.2.1. Add New Item This function may be used to add new items into the RFx Response. Page 67 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.2.2. Add Alternative Item This function may be used to add alternative items to SP Group Buyer’s created items into the RFx Response. E.g. Supplier offers value “1.00” for Item A and there is an alternative offer for Item A at “0.90”. Use this function to add the alternative “0.90” offer for Item A. Page 68 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 69 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.2.2.3. Add Substitute Item This function may be used to add substitute items to SP Group Buyer’s created items into the RFx Response. E.g. Supplier has no offer for Item A, however, there is a substitution item which may function the same as Item A at “1.00”. Use this function to add the substitute item at “1.00” offer for Item A. Page 70 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.2.4. Add Supplement Item This function may be used to add supplement items to SP Group Buyer’s created items into the RFx Response. E.g. Supplier has offer for Item A and in addition to that, there are supplementary items which SP Group Buyer may wish to consider along with Item A. Use this function to add the supplementary item for Item A. Page 71 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 72 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.2.3. Delete Item Only items added by Suppliers may be deleted. __________________________________________________________________________________ Page 73 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.3. NOTES AND ATTACHMENTS TAB 9.3.1. Notes Suppliers may add remarks for their RFx Response using this function. However, Suppliers are encouraged to enter offer-related remarks in their proposal/write-up submission in the attachments. Page 74 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.3.2. Attachments • Maximum file size is limited to 20MB per file • Allowed file types: .bmp, .doc, .docx, .jpeg, .jpg, .ods, .odt, .pdf, .png, .ppt, .pptx, .rtf, .xls, .xlsx, .zip • Files encrypted with password cannot be uploaded • Suppliers are encouraged to zip up the files (not exceeding 20MB per zip file) for ease of upload Proposals, brochures, etc in softcopy may be added to the RFx Response under this section. 9.3.2.1. Add Attachment Page 75 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 76 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.3.2.2. Delete Attachment Page 77 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ - End of Document - Page 78 of 78

Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 HDB 1-Room 87.29 84.83 81.86 87.86 87.69 83.11 84.19 79.07 78.29 77.04 73.76 80.08 HDB 2-Room 102.84 98.53 96.07 102.96 101.39 96.90 97.62 92.27 91.27 89.30 85.50 92.72 HDB 3-Room 128.10 124.29 121.74 129.94 128.83 123.83 123.57 117.18 114.72 112.98 109.85 119.73 HDB 4-Room 153.34 147.42 143.11 152.92 152.86 146.17 146.88 140.21 135.59 135.07 130.30 142.95 HDB 5-Room 162.85 156.27 149.96 161.67 162.41 156.08 156.45 149.31 142.48 144.01 139.05 152.34 HDB Executive 180.19 172.48 168.80 178.86 180.50 172.04 172.61 163.45 157.40 159.60 154.76 169.93 Apartment 191.52 184.01 175.50 181.94 191.11 186.36 183.84 175.37 163.41 158.33 158.04 175.68 Terrace 286.03 283.33 283.80 289.68 301.49 291.00 290.49 277.89 263.67 267.59 261.56 279.64 Semi-Detached 372.29 354.71 361.00 367.73 385.46 366.17 370.19 349.08 335.83 332.11 329.24 351.85 Bungalow 731.30 675.72 711.32 685.95 762.28 719.32 712.26 661.91 659.36 621.11 635.40 675.97 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 HDB 1-Room 78.52 76.28 73.55 78.77 78.62 74.36 75.37 70.55 69.80 67.47 64.90 70.52 HDB 2-Room 93.59 89.84 87.41 93.80 92.26 88.22 88.72 83.62 82.58 80.06 76.74 83.39 HDB 3-Room 115.38 112.09 109.70 116.95 115.78 111.35 111.05 105.02 102.49 100.23 97.68 106.96 HDB 4-Room 137.64 132.74 128.46 137.02 136.76 130.76 131.35 125.25 120.76 119.36 114.92 126.86 HDB 5-Room 145.63 140.07 134.00 144.16 144.59 138.87 139.24 132.77 126.41 126.62 121.76 134.46 HDB Executive 161.79 155.45 151.54 160.36 161.59 153.95 154.44 146.15 140.37 140.97 136.47 150.92 Apartment 171.33 164.80 156.02 161.06 169.18 164.23 161.75 154.01 142.43 135.55 134.92 152.04 Terrace 262.69 259.01 258.83 264.59 274.69 263.93 263.37 250.88 239.06 240.95 235.09 253.19 Semi-Detached 342.81 328.12 331.78 338.46 354.82 336.52 340.26 319.77 307.20 301.32 299.32 321.27 Bungalow 678.65 633.29 661.40 638.62 711.71 667.03 661.57 617.06 610.72 573.47 585.41 625.30 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

Media Statement ELECTRICITY SUPPLY DISRUPTION Singapore, 18 September 2018 – Electricity supply to parts of Singapore was disrupted at about 1.18 am today. Supply was fully restored within 38 minutes, by 1.56 am today. (Timing updated) We apologise for the inconvenience caused and thank the public for their patience. About 146,797 residential and commercial customers were affected. Our officers were immediately deployed to the affected areas and our priority was to restore supply as safely and quickly as possible. The areas affected were Boon Lay, Choa Chu Kang, Clementi, Jurong, Pandan Loop, Aljunied, Geylang, Tanjong Rhu, Mountbatten, Kembangan, Bedok, East Coast, Ang Mo Kio, Bishan, Thomson, Mandai, Admiralty, Sembawang and Woodlands. In our preliminary findings, the disruption was due to partial loss of supply from two power generation units. Our investigations are ongoing.

Acknowledgement of Electrical Installation Licence Requirement We, (Name of Customer) _______________________________________________ of UEN No: ______________________ at (Address of Application) _________________________________________________________________________________ Email: _____________________________________________________________ Tel: _______________________________ Hereby acknowledge, agree and/or declare the following: (A) the date of electricity account transfer (“Transfer”)/ electricity supply turn-on (“Turn- On”) has been scheduled on _____________________________________ (the “Scheduled Date”); 7th working day after account application date (B) the electrical installation at the above address requires an EMA Electrical Installation License (“EIL”) for operation/use; as referenced in the QR code attached below; (C) we have engaged a Licensed Electrical Worker (“LEW”) who will apply for the EIL required; (D) for the purposes of a (i) Turn-On, we will ensure that our appointed LEW will be present at the premises with the EIL on the Scheduled Date; or (ii) Transfer, we will ensure that the EIL will be made available to SP Services Ltd at the premises on the Scheduled Date; (E) if we are unable to proceed with the Transfer / Turn-On on the Scheduled Date, we will inform SP Services Ltd at least 2 working days prior to the Scheduled Date; and (F) in the event that the conditions set out in paragraphs (C) and/or (D) are not satisfied, SP Services Ltd reserves the right not to proceed with the Transfer / Turn-On. Customer Signature Name, Contact & Designation of Person signing for the Customer _______________________ Attended by Staff/Date __________________________________________________ For general information on the application of an Electrical Installation Licence, please scan the QR code below or visit: https://www.ema.gov.sg. ________________________ Note: This information is provided for reference only and does not form part of this application or contractual terms. This is an acknowledgement form from SP Services Ltd, (Reg No. 199504470N), a member of the SP Group. Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 5/ 01/ 26

FORM CS/1 Application for Connection to the Transmission System To: PART I SP Group 2 Kallang Sector Singapore 349277 Attn: SP Services Email: install@spgroup.com.sg APPLICANT’S DETAILS For official use only APPLICATION NUMBER: DATE RECEIVED: Sub-metered consumers (tenants) are not eligible for this application. All tenants in multi-metered premises are required to obtain supply from their landlord/ MCST or HDB for HDB premises. All connections with Distributed Generation (e.g. Solar PV system) are required to submit this application. I request you to provide/upgrade the load connection service to my premises as given in Part II by my Licensed Electrical Worker undertaking the project. Name of Company/Applicant*: __________________________________ UEN No.: ________________ or NRIC No.: Note : Please state the last 4 characters (i.e. last three digits and alphabet) of NRIC / FIN / passport or other personal identification number. .Department/ Sub- BU*: _________________________________________________________________ (Only applicable for Ministries & Statutory Boards for e-invoice through AGD) Name of Authorised Person & Designation: __________________________________ Forwarding Address: ____________________________________________________ S( ____________) Tel: _________________ Mobile Phone: _______________________ □ I have at least one (1) small and embedded generating unit (e.g. solar photovoltaic) at my premises and I am GSTregistered #. My GST registration number and date are as follows and I attach herewith a copy of the GST registration letter from IRAS: GST Registration No.: __________________ GST Registration Date: ___________. I agree that I will not issue any tax invoice for electricity sold to SP Services but hereby authorise SP Services to issue tax invoices on my behalf. I will notify SP Services immediately if my GST registration is cancelled or if I am issued with a new GST registration number. Email: ___________________ Signature of Applicant: __________________ Date: _________________ PART II INSTALLATION DETAILS (TO BE COMPLETED BY LEW) Project Description: ___________________________________________________________________ Site Address: _________________________________________________________ S( ____________) Utility Account No (Existing): _________________ Existing Approved Load: _______________ kVA / kW* Any previous consultation? YES / NO* If Yes, please provide Consultation No: ________________________ TYPE OF CONNECTION (PLEASE TICK THE APPROPRIATE BOXES) � New Connection � Replacement of switchboard with no upgrading (same / different switchroom)* � Temporary Connection � Change of intake connection point (involving new switchroom) � � Re-energisation of existing connection Existing connection with Distributed Generation (please specify): __________________________ TYPE OF DEVELOPMENT (PLEASE TICK THE APPROPRIATE BOXES) � New connection with Distributed Generation (please specify): ________________________________ � Others (please specify): ___________________________ � Industrial � Residential � Commercial � Others (please specify): _________________ Type of Business Activity (Brief Description): ________________________ Voltage Sensitive? YES / NO* LOAD REQUIREMENT (ONE INTAKE CONNECTION POINT PER PREMISE) Total load requirement (to include existing load, if any) � � 30A / 60A / 100A* 230V single-phase � 30A / 60A / 100A* 400V three-phase 22kV (min 1,700kW for 2 HT services, min 12,751kW for 4 HT services) TYPE OF PREMISE (PLEASE TICK THE APPROPRIATE BOXES) � Single user premises � Multi-tenanted premises � � � ______________ kVA at 400V three-phase (> 69kVA) 66kV / 230kV* (min 25.5MW for 66kV, min 85MW for 230kV) Multi-tenanted Master-sub Estimated landlord load : ________ (For multi-tenanted installation with the exception of HDB residential installation, the metering scheme shall be designed as Master/ Sub-metering scheme.) SINGLE USER PREMISES (HIGH TENSION / EXTRA HIGH TENSION) Total Contracted Capacity of _____________ kW at _____________ kV via ___________ service cable(s). Initial Contracted Capacity of _____ kW (shall not be less than ¼ of the Contracted Capacity) for ______ months (not exceeding 12 months). Total Load Requirement: ______________________________ kW (for multi-metered premises only) MULTI-TENANTED / MULTI-TENANTED MASTER-SUB PREMISES (HIGH TENSION / EXTRA HIGH TENSION) Total Contracted Capacity of _____________ kW at _____________ kV via ___________ service cable(s). Landlord’s Contracted Capacity (minimum 1,700kW): _______________ kW Initial Contracted Capacity of _____kW (shall not be less than ¼ of the Contracted Capacity) for ______ months (not exceeding 12 months) Target date of Energisation: ______/_______/_______ Estimated ultimate load: _____________ kVA / kW* (Please refer to expected lead time in handbook. For service costing job, supply will normally be available 4 to 6 weeks from the date customer switchboard / meterboard and cable entry pipes is ready to receive the service cable. For major work where substation is involved, customer shall handover the substation building 10 weeks before the target date of energisation.) TYPE OF METERING SCHEME (PLEASE SPECIFY THE APPROPRIATE METERING SCHEME) � Master � Normal (For master metering scheme, the common services load must be at least 10% of the total load for the premises) Any change in metering scheme? YES / NO* . If yes, please specify _________________________________ TO BE COMPLETED FOR INSTALLATION EXCEEDING 45kVA Total Land Area: _________________ m 2 Gross Floor Area: _______________________________ m 2 PLANS AND DETAILS (MANDATORY) � 2 copies of Architectural site and endorsed location plan � Substation Land Ownership: SLA / URA / HDB / JTC / Private / Others* Please specify: ______________ 2 copies of endorsed plans showing proposed customer’s intake connection point or the existing intake point � (if applicable) � Details of the type, floor area & designed load of individual premises for multi-metered premises � 1 copy of Fault Level Report (Distributed Generation and applicants with HT motors only) (Please ensure that the attached plans and diagrams do not exceed the standard A3 paper size) PART III LEW DETAILS I confirm that the above information is correct and agree to advise SP Services should there be subsequent changes. Name of Authorised LEW: ________________________________ Licence Number: __________________ Registered Forwarding Address: ____________________________________________ S( ___________ ) Tel: _____________ Mobile Phone: _____________ Email: ____________________ Signature of Authorised LEW: _______________________________________ Date _________________ PART IV QUALIFIED ELECTRICAL CONTRACTOR (QEC) DETAILS (IF APPLICABLE) Name of Authorised QEC: _________________________________ Licence Number: _________________ * Delete where not applicable * This is not applicable for GST-registered sole proprietors whose premises are for personal use.