SINGAPORE INSTITUTE OF POWER AND GAS REGISTRATION FORM (INDIVIDUAL) PART A: COURSE DETAILS Course Title Course Title Course Code Course Code Course Date Course Date Full Course Fee S$ Course Fee NOTE: # Required for SSG Funding " Required for Professional Development Point (PDU) Ä For Security Clearance to Substations D Full NRIC is Required for SSG Funding · Required to Access Learning Management System PART B: PERSONAL PARTICULARS #D NRIC/FIN Number: (Last 4 Characters eg.468A) Last 4 characters of ID or Full ID for funded Course # Gender: Gender # Nationality: Nationality Full Name: (as in NRIC/FIN) Full Name (as in NRIC/FIN) # Date of Birth: (dd/mm/yyyy) Date of Birth Ä Place of Birth: Place of Birth # Race: Race # Residential Status: Residential Status Mailing Address: (Optional) Mailing Address 1 " PE Number: (if applicable) PE Number Mailing Address 2 · Email Address: Email Address · Mobile Number: Mobile Number # Highest Qualification: Highest Qualification Employment Status: (Optional) Employment Status PART C: PAYMENT |_| By Bank Transfer Bank Name: United Overseas Bank Limited Bank Branch: UOB Main Address: UOB Plaza 1, 80 Raffles Place, Singapore 048624 Account Name: Singapore Institute of Power and Gas Pte Ltd Bank Code: 7375 Branch Code: 1 Account Number: 451-302-969-6 Swift Code: UOVBSGSG |_| By Vendors@Gov Business Unit Code  Business Unit Code Attention to  Attention to |_| By Cheque Cheque Number  Cheque Number Issuing Bank  Issuing Bank Note: Please indicate company name and invoice number behind the cheque Cheque shall be made payable to SINGAPORE INSTITUTE OF POWER AND GAS PTE LTD and mailed to: SP Group, 2 Kallang Sector, Level 2, Singapore 349277 Attn: Singapore Institute of Power and Gas, Training Ops |_| NETS Please make payment at our reception at 1A Woodleigh Park, Level 1 (SPTI) Singapore 357874 Operating hours: Monday – Friday: 9am – 12pm, 2pm – 5pm Closed on weekends & public holidays PART D: DECLARATION I hereby declare that the following requirements are met: |_| Pass in English at GCE ‘O’/’N’ Level or equivalent |_| I have met the course pre-requisite (where applicable) PART E: RPERSONAL DATA PROTECTION ACT |_| By submitting and signing this registration form, I hereby declare that all information given in this form is true and accurate, and I agree to the terms and conditions stated below. |_| I acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of (i) providing the requested services in respect of the course(s), (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name: Name Signature: Date: Date PART F: INDEMNITY FORM |_| I declare that: 1) I am physically fit to participate in the course set out above and that I have not been advised otherwise by a qualified medical professional. 2) I, for myself, my heirs, executors, administrators, successors and/or assigns hereby release, waive and forever discharge Singapore Power Ltd and its subsidiaries, their respective servants and/or agents (“SP Group”), of and from any and all claims, demands, proceedings, costs, expenses, liabilities, loss or damage (whether direct or consequential), actions or causes of actions, whether in law or in equity, in respect of death, injury, loss or damage to my person or property howsoever caused, arising or to arise by reason of my participation in the course, whether prior to, during or subsequent to the course, and notwithstanding that the same may have been contributed to or occasioned by the negligence of the aforesaid. I further undertake to hold harmless and agree to indemnify all the aforesaid from and against any and all liability incurred by any or all of them arising as a result of, or in any way connected with, my participation in the course. TERMS AND CONDITIONS: 1) The company and individual applicant has read and understood the terms of the course information and registration form. 2) The information collected on this form is used for course registration, account servicing of course-related activities and/or for application of course-related funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 3 weeks before course commencement. 4) Payment must be made to SIPG before the due date of tax invoice. 5) SIPG reserves the right to amend any details relating to the course without any prior notice. 6) Request for withdrawal/transfer/replacement must be made in writing at least 5 working days before course/programme commencement and are subjected to approval by SIPG. Administrative charges of $50 (before prevailing GST) will be imposed for each approved request/pax. 7) Trainees need to achieve 75% attendance per module to be eligible to sit for the exam. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. a. Funding grant is only applicable to Singapore Citizen, Singapore Permanent Resident and Long-Term Visit Pass plus. Trainees need to achieve 75% attendance per module, sit and pass all exams to be eligible for funding. b. In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same course before, thereby resulting that his/her funding application is rejected by the funding agency, the trainee is liable to pay the balance of the full course fee to SIPG. For trainees who are making payment via SFC and withdraw during the programme, you will be required to make payment in full via non-SFC payment methods. c. Absence due to valid reasons[footnoteRef:1] will not be counted as part of the 75% attendance requirements. Trainees will need to provide supporting documents for any absence due to valid reasons within 3 working days from date of absence. For non-valid reasons[footnoteRef:2], it will consist of all other reasons not covered under the valid reasons. Trainees will not be allowed to take the assessment if they do not meet the 75% attendance requirement. [1: Valid reasons refer to medical leave, hospitalization leave and compassionate reason.] [2: Non-valid reasons include work commitment, reservist, overseas trip (business/personal), not prepared for exam & etc.] d. There will be no postponement/replacement of schedule allowed for any session missed without valid reasons. e. Trainees will be allowed ONE re-assessment for each assessment component. Re-assessment shall be taken within 60 calendar days from the module end date. Re-assessment fee of $100 (before prevailing GST) will be applicable to each assessment component. In the event that the trainees do not pass the re-assessment or fail to take the re-assessment within 60 calendar days from end of the module, trainees will need to re-enrol for the module with full module fee. 9) Video and/or photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. SIPG-FORM-006 (V2) Page 1 Address: SP Group, 2 Kallang Sector, Singapore 349277 ● Main Line: 6916-7930 ● Email: training-institute@spgroup.com.sg

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 HDB 1-Room 127 142 152 147 145 143 146 144 135 126 126 132 150 152 149 140 151 148 139 142 128 127 121 119 HDB 2-Room 166 185 202 190 190 189 190 188 176 164 167 173 199 199 195 183 198 192 183 186 166 168 161 156 HDB 3-Room 242 270 288 271 272 269 274 269 247 236 241 250 292 285 277 264 283 277 266 266 243 238 231 231 HDB 4-Room 326 367 391 371 371 367 374 370 342 321 330 342 398 396 383 360 385 381 363 365 338 327 320 309 HDB 5-Room 381 428 456 437 434 427 437 436 401 367 381 399 463 466 448 416 447 446 427 429 397 379 374 359 HDB Executive 473 528 561 531 536 528 541 530 478 456 474 489 575 568 544 515 546 548 520 523 481 462 458 445 Apartment 465 543 585 546 514 515 537 541 483 430 435 486 578 573 543 500 513 539 523 519 486 446 419 417 Terrace 756 867 902 868 866 859 890 881 804 740 794 821 957 900 872 838 847 885 851 851 785 747 744 714 Semi-Detached 1,024 1,182 1,233 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 Bungalow 2,016 2,303 2,482 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904

Media Release Electricity Tariff Revision for the Period 1 July to 30 September 2022 Singapore, 30 June 2022 – For the period from 1 July to 30 September 2022, electricity tariff (before 7% GST) will increase by an average of 8.1% or 2.21 cents per kWh compared with the previous quarter. The increase is mainly due to higher energy cost driven by rising global gas and oil prices exacerbated by the conflict in Ukraine. For details on the components of the electricity tariff, please refer to Appendix 1: Breakdown of Electricity Tariff. For households, the electricity tariff (before 7% GST) will increase from 27.94 to 30.17 cents per kWh for 1 July to 30 September 2022. The average monthly electricity bill for families living in HDB four-room flats will increase by $8.25 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). *before 7% GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). The tariffs shown in Appendix 2 have been approved by EMA. Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q3 2022 TARIFF (before 7% GST) Appendix 2 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS TARIFF WEF 1 JULY 2022 (before 7% GST)

The Business Times, Wednesday, August 21, 2013 one taps, Net anti-graft war llow phone tapping itoring as it steps up rate and government the country as much year, a minister said. ONESIA, PAGE 10 Q2 earnings HK$3.02b nment Group, the rator founded by e Woo, reported s above analyst ese tourists boosted A/INDIA, PAGE 12 ie to recognise s Freddie Mac are billions of dollars in the level of loans they carry, a said, adding that the immediately be nise the costs of some CH, PAGE 13 t shortcomings s test responses rve described some omings in banks’ stress tests. It said not taking into bility of falling house ing certain Work on ultra-deep power tunnels to start next year The $2b project to carry high-voltage power cables is on schedule, says SP By RONNIE LIM ronnie@sph.com.sg [SINGAPORE] Work on Singapore’s $2 billion next-generation power network is “on track and on schedule”, says Singapore Power (SP), nine months after starting on the mega project. Two cross-island, ultra-deep tunnels, each to house extra-high voltage power transmission cables, are to be built. Work on them will start in the first quarter of next year, an SP spokesman told BT. But first, work on their Seafront project upper and lower shafts must be completed. In response to BT queries, the spokesman said work on most of the 18 upper shafts will be done by the end of next month; this will be followed by drilling and blasting of the hard rock to build the lower shafts. The tunnels will not encroach on any private properties. An Integrated Data Monitoring System (IDMS) will track the effects of the excavation and tunnelling on the surrounding ground. This is the first time an IDMS of this scale is being used in a construction project here, said the spokesman. Tunnel boring machines, the main components of which are from Japan and Germany, are expected to arrive here from December, in time for the actual tunnelling work from early next year. SP simultaneously started work on the 16.5 km east-west tunnel and the 18.6 km north-south tunnel last December. It carved out the work into six contracts and handed these out only to contractors experienced in tunnel-boring because of the expected complications in building the tunnels. The contractors are Obayashi Corporation, Nishimatsu Construction-KTC Civil Engineering and Construction, Hyundai Engineering & Construction, Samsung C&T Corporation and SK Engineering & Construction. Apart from the depth at which the work will take place, the space down there will offer a tight turning radius of only 75 metres at some points – narrower than the 200 metres in MRT tunnels. Another challenge will come from the varying types of rock below ground. The IDMS will integrate all instrumentation and monitoring data from various sources into a single web-based platform and enable easy access and review of data as construction progresses. The SP spokesman said: “This will ensure that ground settlements, movements and vibrations caused by various underground tunnelling construction activities are monitored to ensure minimal impact on existing adjacent buildings, structures and utilities. It is a proactive approach that will detect problems before they escalate into bigger issues, she added. Measuring 6 metres wide and up to 60 metres deep, the tunnels will accommodate 400 kV power circuits, which can carry the volume of electricity being generated and transmitted today. Singapore had started out with 66 kV high-voltage power circuits, and subsequently upgraded to the current 230 kV ones. The east-west tunnel, running from Ayer Rajah to Paya Lebar, is expected to be completed by 2017; the north-south tunnel, stretching from Gambas to May Road, will be done the following year.

APPLICATION FOR DE-ENERGISATION / RE-ENERGISATION (ADRE) Licensed Installation No Service No Voltage Name of Installation: Address of Installation: Requested De-energisation Requested Re-energisation Date: Time: Date: Time: Contestable Customer: #Name of Customer: #MSS A/C No: #Name of Retailer Tax Invoice/Receipt will be sent to this email: Name: Address: Tax invoice will not be provided unless requested. To: Click here to view DN1-DN6 Boundary Map 1 I, the undersigned LEW for the above installation, wish to apply for a *de-energisation/reenergisation at the time stated above. My work, after the de-energisation, will involve the following: Routine Servicing Others (Please specify): 2 * I / or __________________________ (Name / Licence No of appointee approved by Regulation Division of EMA) will attend to the *de-energisation / re-energisation PERSONALLY. 3 I understand that: - (a) No work is to be carried out on the service cable until both SPPG officer and myself have signed the SDRE (“Statement for De-energisation and Re-energisation”) after we have safely isolated the service cable at both ends. (b) I am required to be on time on the approved date of de-energisation or re-energisation, failing which the SPPG officer may cancel any appointment made. Signature: Name: Licence No: Notes: Telephone / HP No.: Date: Grade: (a) All requested date and time are subject to SPPG’s approval. (b) This form shall reach SPPG 7 business days before the requested date. (c) For urgent work on Sundays / Public Holidays and after office hours, LEW is required to co-ordinate with SPPG personally. (d) All ADRE charges are to be made prior to the shutdown date and proof of payment are to be submitted to the SPPG site officer of respective section. (e) * Delete whichever not applicable. (f) # To be filled in for contestable customer DN1 (22kV/6.6kV/LV) Tel: 6916 5728 Email: dn1adre@spgroup.com.sg DN2 (22kV/6.6kV/LV) Tel: 6916 5635 Email: dn2adre@spgroup.com.sg DN3 (22kV/6.6kV/LV) Tel: 6916 5398 Email: dn3adre@spgroup.com.sg DN4(22kV/6.6kV/LV) Tel: 6916 5048 Email: dn4adre@spgroup.com.sg DN5 (22kV/6.6kV/LV) Tel: 6916 5717/ 5015 Email: dn5adre@spgroup.com.sg DN6 (22kV/6.6kV/LV) Tel: 6916 7472 Email: dn6adre@spgroup.com.sg RNE (66kV) Tel: 6916 5226 Email: puiyee@spgroup.com.sg RNW (66kV) Tel: 6916 5253 Email: syafikah@spgroup.com.sg CPE (22kV/6.6kV/LV) Tel: 6916 7920 Email: cpe@spgroup.com.sg CPW (22kV/6.6kV/LV) Tel: 6916 5020 Email: cpwest@spgroup.com.sg DP I (22kV/6.6kV) Tel: 6916 6487 Email: bengchoong@spgroup.com.sg DP II (22kV/6.6kV) Tel: 6916 6423 Email: marina@spgroup.com.sg DP III (22kV/6.6kV) Tel: 6916 6968 Email: weiliching@spgroup.com.sg EHVN(230kV&400kV)Tel: 6916 5488 Email: neohuili@spgroup.com.sg NRP ( 22kV/6.6kV/LV)Tel: 6916 7640 Email: simpeiyun@spgroup.com.sg Version - April 2025 SP Powergrid Ltd, 2 Kallang Sector, Singapore 349277, Co. Registration No. 200306959Z FOR OFFICIAL USE Date: To: Number of pages including this sheet: From: Tel: Hp: Tel: Fax: Fax: APPLICATION FOR DE-ENERGISATION/RE-ENERGISATION AT 1 I am pleased to inform you that your application is acceptable to us. The officer-in-charge of the deenergisation/re-energisation on is who can be contacted at . Should you have any difficulty in con tacting our officer, you may call our service hotline at 1800-778-8888. 2 This service is free of charge. The total fee payable is $ /-(inclusive of GST) . Please make payment via internet banking. The reference number is Please include the given reference number in your internet banking transfer. 3 LEWs are reminded to submit duly completed CS1 application form via SP eBusiness Portal and apply turn-on appointment via largeinstall@spgroup.com.sg before carry out switchboard replacement work. Yours Faithfully, SPPA UOB bank details: Bank Name: United Overseas Bank Ltd Bank Account number: 4513029777 Bank Address: 80 Raffles Place, UOB Plaza1, Singapore 048624 Bank code: 7375. Branch Code: 001. Swift Code: UOVBSGSG. For HEAD OF SECTION SP PowerGrid Limited as agent for and on behalf of SP PowerAssets Limited : HOS – FYI SP Services Limited, Attn:Meter_Config - Please attend. Version - April 2025

FORM - P PERMISSION FOR BREAKING OF METER TERMINAL SEALS FOR BULK SHIFTING/ REPLACEMENT OF METERBOARD IN MULTI-TENANTED BUILDING. To: HOS, Elect Installation From [Name of LEW]: Company: SP Services Ltd Company: Email: installation@spgroup.com.sg Email: Date: A/C No.: Office Telephone No.: Handphone No.: Project Description: I, the appointed LEW for the above work, wish to seek the permission of SP Services Ltd to break the meter terminal seal to carry out the * Shifting / Replacement of meterboards at the following premises: ______________________________________________________________________________________________. (site address) The Managing Agent for the above premises and the date to break the meter terminal seals are as follow: Address & Company Stamp of Managing Agent of Building / Town Council Date To Break Meter Terminal Seals Official Stamp of Managing Agent of Building * Notice of Shut-down of Electricity Supply served to the block is attached. I will compile and submit the following documents to Elect Installation of SP Service Ltd within 14 days from the date of breaking the meter terminal seal, for an inspection by SP Services Ltd. (i) Form CS/5 (Application For Inspection of Electrical Installation) (ii) Form F (Certificate of Bulk Shifting / Replacement Of Meterboards in Multi-Tenanted Buildings) (iii) SP PowerGrid’s approval letter of meterboard layout plan (iv) Single-Line Drawings Name & Signature of LEW Licence No. …………………………………………………………………………………………………………………………………………… FOR OFFICIAL USE To : ____________________ ( LEW In-Charge) We acknowledge the receipt of your application on ___________ (date). Your date of breaking the meter terminal seals has been noted. Please note that LEW must be physically present during the course of the work. For clarification, please contact us at installation@spgroup.com.sg for HOS (Elect Installation) SP Services Ltd. cc HOS (Electrical Meters) Email: emtrfax@spgroup.com.sg 1 Mar 22

新 能 源 与 BCG Energy 投 资 越 南 再 生 能 源 项 目 新 加 坡 能 源 集 团 (SP Group) 与 越 南 能 源 公 司 BCG Energy 签 署 谅 解 备 忘 录 , 投 资 越 南 的 再 生 能 源 项 目 。 双 方 昨 天 联 合 发 文 告 宣 布 , 新 能 源 将 获 得 独 家 授 权 , 收 购 BCG Energy 子 公 司 Skylar 高 达 49% 股 权 。 Skylar 目 前 经 营 61.1 兆 峰 瓦 (MWp) 的 屋 顶 太 阳 能 资 产 , 这 些 资 产 遍 布 越 南 14 个 省 。 新 能 源 和 BCG Energy 也 将 一 同 探 索 其 他 太 阳 能 项 目 的 投 资 机 会 , 以 增 强 越 南 的 电 力 供 应 能 力 , 支 持 它 在 2030 年 前 将 再 生 能 源 的 发 电 量 提 高 到 三 成 左 右 的 计 划 。 新 能 源 集 团 总 裁 黄 天 源 说 , 越 南 是 新 能 源 的 主 要 战 略 市 场 , 与 BCG Energy 的 合 作 将 利 用 双 方 的 优 势 , 这 为 集 团 提 供 一 个 强 大 的 平 台 , 投 资 再 生 能 源 项 目 。 新 能 源 去 年 11 月 在 胡 志 明 市 设 立 新 办 事 处 。

Contact Us Online Enquiry Form SP Services - Enquiries on Utilities Account Open Electricity Market Select... Ticket Number I- Message* Attachment Upload your supporting documents [Optional] (Max 3 files, 4MB each. File type .pdf, .jpg, .jpeg, .png) Choose File No file chosen Contact Person* Contact Email* Contact Number* Utilities Account Number* Submit * denotes mandatory field By submitting this form, I hereby agree to SP Group to collect, use and disclose my information provided above, for the purpose of [i] responding to my inquiry, [ii] receiving relevant marketing information, and [iii] complying with all applicable laws and regulations, and business requirements, in accordance with SP Group's personal data protection policy at https://www.spgroup.com.sg/personal-data-protection-policy. Customers Billing & Retail To send us your written query, please click here Billing / Utilities Account Enquiries 1800 222 2333 Quality Service Manager 1800 235 2151 servicequality@spgroup.com.sg Open Electricity Market Enquiries 1800 233 8000 choice@spgroup.com.sg Gas Installation Appointments Click here to make an appointment. 1800 555 1661 Customer Service Centre HDB Hub 490 Lorong 6 Toa Payoh #09-11   HDB Hub Biz Three Lift Lobby 1 Singapore 310490   Opening Hours: Mon to Fri (8:30am to 6pm) Sat (8:30am to 1pm) Closed on Sun & Public Holidays Note: Issuance of queue tickets ends at 5pm on weekdays and 12pm on Saturdays. District Cooling & Heating Singapore District Cooling Enquries districtcooling@spgroup.com.sg Electric Vehicle Solutions EV Charging Solutions Enquiries 6916 7799 emobility@spgroup.com.sg Electricity, Gas & Solar Power Electricity Supply Interruption Electricity Service Centre (24-Hour Hotline) 1800 778 8888 Solar PV Enquiries powerfeedback@spgroup.com.sg Water Supply Interruption, Quality & Pressure Issues Public Utilities Board (24-Hour Hotline) 1800 225 5782 Worksite, Equipment or Service Quality Issues powerfeedback@spgroup.com.sg Gas Emergency Hotline 1800 752 1800 Replacement of Gas Meters +65 6671 7109 Residential Premises Gas Pipe Inspection Click here to make an appointment +65 6916 7940 gaspip@spgroup.com.sg Licensed Electrical Workers Purchase of Electricity Cable / Gas Pipe Plans +65 6916 5022 mea@spgroup.com.sg Installation / Replacement of Electrical Meters +65 6916 8555 +65 6671 7107 Endorsement of Substation Drawings +65 6916 8557 (East) +65 6916 8679 (West) Procurement of Transmission & Distribution Equipment & Cables +65 6916 8538 Technical Matters on Transmission & Distribution Equipment & Cables powerfeedback@spgroup.com.sg Search for Licensed Electrical Workers Click here to find a Licensed Electrical Worker. Notice for Commencement of Earthworks/ Registered Excavator Operator/Registered Earthworks Supervisor Applications +65 6916 5021 Training To reach Singapore Institute of Power and Gas for enquiries on training courses, you can email training-institute@spgroup.com.sg. Procurement To reach the SP Group Procurement team for enquiries on current/upcoming tender opportunities or technical support for the Supplier Relationship Management System, you can call +65 6916 8839 or email srmsupport@spgroup.com.sg. Careers To reach the SP Group Human Resource team for enquiries on job opportunities, scholarships or internships, you can email recruitment@spgroup.com.sg. Media Contacts For media related enquiries, please write to us here. Please note that your personal data may be shared with our partners and other relevant third parties - to enable them to follow-up and reply to you directly on your feedback. By provision of your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose. Mailing Address SP Group 2 Kallang Sector Singapore 349277

Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 HDB 1-Room 78.99 81.28 87.54 87.29 84.83 81.86 87.86 87.69 83.11 84.19 79.07 78.29 HDB 2-Room 91.78 94.78 103.49 102.84 98.53 96.07 102.96 101.39 96.90 97.62 92.27 91.27 HDB 3-Room 115.94 120.33 132.29 128.10 124.29 121.74 129.94 128.83 123.83 123.57 117.18 114.72 HDB 4-Room 137.04 142.66 156.01 153.34 147.42 143.11 152.92 152.86 146.17 146.88 140.21 135.59 HDB 5-Room 144.16 151.97 165.19 162.85 156.27 149.96 161.67 162.41 156.08 156.45 149.31 142.48 HDB Executive 160.98 168.72 184.59 180.19 172.48 168.80 178.86 180.50 172.04 172.61 163.45 157.40 Apartment 163.04 179.66 198.71 191.52 184.01 175.50 181.94 191.11 186.36 183.84 175.37 163.41 Terrace 270.34 290.38 311.38 286.03 283.33 283.80 289.68 301.49 291.00 290.49 277.89 263.67 Semi-Detached 335.52 370.67 392.95 372.29 354.71 361.00 367.73 385.46 366.17 370.19 349.08 335.83 Bungalow 619.13 718.02 776.44 731.30 675.72 711.32 685.95 762.28 719.32 712.26 661.91 659.36 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 HDB 1-Room 69.30 71.92 78.05 78.52 76.28 73.55 78.77 78.62 74.36 75.37 70.55 69.80 HDB 2-Room 82.23 85.21 93.42 93.59 89.84 87.41 93.80 92.26 88.22 88.72 83.62 82.58 HDB 3-Room 102.84 107.06 118.11 115.38 112.09 109.70 116.95 115.78 111.35 111.05 105.02 102.49 HDB 4-Room 120.97 126.03 138.53 137.64 132.74 128.46 137.02 136.76 130.76 131.35 125.25 120.76 HDB 5-Room 126.60 133.43 145.81 145.63 140.07 134.00 144.16 144.59 138.87 139.24 132.77 126.41 HDB Executive 142.35 149.14 163.91 161.79 155.45 151.54 160.36 161.59 153.95 154.44 146.15 140.37 Apartment 140.09 155.96 175.31 171.33 164.80 156.02 161.06 169.18 164.23 161.75 154.01 142.43 Terrace 243.21 259.98 282.50 262.69 259.01 258.83 264.59 274.69 263.93 263.37 250.88 239.06 Semi-Detached 305.12 337.24 359.90 342.81 328.12 331.78 338.46 354.82 336.52 340.26 319.77 307.20 Bungalow 570.77 662.48 717.39 678.65 633.29 661.40 638.62 711.71 667.03 661.57 617.06 610.72 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Best-in-class customer experience, with a personal touch RELIABILITY Our colleagues inspire us with their talent, dedication and capacity to juggle many hats in their profession, family and the community. Meet Jacqueline Chew as she gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Discover how Jacqueline and her team stayed resilient during the Circuit Breaker, focus on providing best-in-class customer experience and show what it takes to have a meaningful career in customer service. Jacqueline Chew, Head of Customer Care, is a firm believer of putting customers at the heart of service. Leading a team of 37, she is a familiar face at our Customer Service Centre at HDB Hub, Toa Payoh.  No two days are the same for Jacqueline. She is a strong pillar of support for her team, including the frontline customer service ambassadors.   The period during Circuit Breaker called for Jacqueline and her team to be steadfast and agile as they swiftly implemented safe management measures at the Customer Service Centre that remained open. They patiently tended to a surge in customer queries when meter reading services were suspended and bill estimation was in place.   “The Circuit Breaker period was most memorable. In order to maintain our service and keep the staff and customers safe, we had to re-design how we functioned. I recall not seeing my twins on weekday nights by the time I got home. I turned into a weekend mum! It was really tough on both home and work fronts, but I am glad we soldiered on and got through it.” Having spent more than 20 years in the service line, Jacqueline has seen how digitalisation has improved quality of life for people from all walks of life. She is constantly observing and thinking of ways to provide a seamless experience and has spearheaded several initiatives. “Service is not about reacting to issues, but constantly engaging our stakeholders, reviewing and anticipating their needs to meet their demands of tomorrow.” Beyond the centre, Jacqueline and her team are determined to provide best-in-class customer experience by incorporating technology and re-designing processes. This includes providing a one-stop service with the SP Utilities App at customers’ convenience. With her hands full, she credits her family and her teammates for empowering her to excel at work and at home.    “To young children, we mean the world to them. After a long day at work, rallying the team and managing unexpected customer cases, sometimes I wish for a quiet and restful night. When I get home, my twins ‘fight’ for my attention before I can take my dinner and unwind. Like most mums, my me-time only begins when they are asleep.” When asked on her advice for younger women keen to embark on a career in customer service, Jacqueline shares that this line of work is a good stepping stone to sharpen interpersonal skills through interaction with people from all walks of life. “You can also hone your problem-solving skills, to think on your feet and develop a pulse for the customers’ needs.” TAGS SERVICE EXCELLENCEPEOPLE OF SP YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels

Media Statement Electricity Supply Disruption ELECTRICITY SUPPLY DISRUPTION Singapore, 18 September 2018 – Electricity supply to parts of Singapore was disrupted at about 1.18 am today. Supply was fully restored within 38 minutes, by 1.56 am today. (Timing updated) We apologise for the inconvenience caused and thank the public for their patience. About 146,797 residential and commercial customers were affected. Our officers were immediately deployed to the affected areas and our priority was to restore supply as safely and quickly as possible. The areas affected were Boon Lay, Choa Chu Kang, Clementi, Jurong, Pandan Loop, Aljunied, Geylang, Tanjong Rhu, Mountbatten, Kembangan, Bedok, East Coast, Ang Mo Kio, Bishan, Thomson, Mandai, Admiralty, Sembawang and Woodlands. In our preliminary findings, the disruption was due to partial loss of supply from two power generation units. Our investigations are ongoing.

本 地 首 辆 双 座 太 阳 能 汽 车 将 赴 澳 洲 参 加 挑 战 赛 姚 文 彬 新 加 坡 理 工 学 院 工 程 系 师 生 与 新 加 坡 能 源 公 司 携 手 研 制 的 本 地 首 辆 双 座 (Two-seater) 太 阳 能 汽 车 ——SunSPEC4, 下 月 将 赴 澳 大 利 亚 参 加 世 界 太 阳 能 汽 车 挑 战 赛 , 与 来 自 24 个 国 家 的 45 支 车 队 一 决 高 下 。 52 名 工 院 师 生 和 3 名 新 加 坡 能 源 公 司 (Singapore Power) 工 程 师 , 耗 时 近 2 年 打 造 的 SunSPEC4, 是 本 地 第 4 辆 太 阳 能 汽 车 , 但 却 是 首 辆 双 座 车 型 。 SunSPEC4 以 黑 色 为 主 , 在 设 计 上 呈 现 跑 车 式 的 流 线 型 。 车 身 采 用 坚 固 轻 盈 的 碳 纤 维 (carbon fibre), 长 4.5 米 , 宽 1.8 米 , 车 顶 的 太 阳 能 板 从 车 头 覆 盖 至 车 尾 。 车 重 220 公 斤 , 最 高 时 速 可 达 100 公 里 。 这 已 经 是 新 加 坡 第 3 次 参 加 世 界 太 阳 能 汽 车 挑 战 赛 , 但 是 , 今 年 我 们 将 首 次 参 与 双 人 挑 战 组 别 (Cruiser Class) 的 比 赛 。 这 次 比 赛 全 程 长 3000 多 公 里 , 以 澳 洲 北 部 达 尔 文 为 起 点 , 参 赛 车 队 要 以 不 超 过 6 天 的 时 间 到 达 阿 德 莱 德 。 新 能 源 早 前 宣 布 , 向 新 加 坡 理 工 学 院 赞 助 未 来 5 年 共 计 100 万 元 资 金 , 同 时 向 车 队 提 供 技 术 支 持 , 赞 助 车 队 参 与 本 届 以 及 未 来 两 届 世 界 太 阳 能 汽 车 挑 战 赛 。 新 能 源 风 险 管 理 主 任 , 同 时 也 是 新 加 坡 理 工 学 院 校 友 的 李 国 坚 (38 岁 ) 受 访 时 说 : “ 再 循 环 能 源 是 未 来 发 展 的 大 走 向 , 未 来 10 年 或 是 20 年 , 谁 也 说 不 准 , 但 是 太 阳 能 汽 车 未 来 很 有 可 能 会 在 市 场 上 出 现 。” 车 队 师 生 今 天 开 始 陆 续 飞 SunSPEC4 在 新 加 坡 理 工 学 院 的 跑 道 上 展 示 , 它 的 设 计 时 尚 前 卫 , 车 身 线 条 流 畅 , 外 型 酷 似 跑 车 。 ( 叶 振 忠 摄 ) 往 澳 洲 , 为 比 赛 做 准 备 。 谈 到 预 期 成 绩 , 新 加 坡 理 工 学 院 高 级 讲 师 兼 车 队 经 理 周 来 杰 (55 岁 ) 自 信 地 说 , 新 加 坡 有 望 在 双 人 挑 战 组 别 取 得 前 10 名 或 更 好 的 成 绩 。