Advisory for Consumers Switching to Buy Electricity from the Wholesale Electricity Market Through SP Group 1. Switching is not compulsory. There is no deadline for switching, so take your time to understand your options before making a decision. 2. Switching to a retailer will not affect your electricity supply. SP Group will continue to operate the national power grid and deliver electricity to you. 3. If you switch to buy electricity from the Wholesale Electricity Market through SP Group, the electricity rate you pay is uncertain, as it will vary every half hour depending on the prevailing demand and supply situation in the wholesale electricity market. 4. Before you sign up with SP Group to buy electricity at the wholesale electricity price: • Read the Fact Sheet which summarises the key contractual terms. • Ask SP Group to explain the terms and conditions of the contract if you do not understand them. 5. For any dispute with SP Group, you can approach the Consumers Association of Singapore (CASE) for assistance. • Website: www.case.org.sg • Hotline: 6100 0315 (Operating hours: Mon to Fri, 9am to 5pm) Visit www.openelectricitymarket.sg or call 1800-233-8000 for more information Fact Sheet for Non-Standard Price Plan Note: 1) The Energy Market Authority (EMA) requires SP Group to provide you with this Fact Sheet before you enter into an Electricity Supply Contract with SP Group to buy electricity from the Wholesale Electricity Market at the wholesale electricity price. This Fact Sheet provides you with key information about the contract. 2) SP Group must answer any questions you have about this Fact Sheet. 3) Unless otherwise stated, all fees and charges stated in this Fact Sheet are inclusive of the Goods and Services Tax (GST). If there is any change to the GST rate during the contract duration, SP Group reserves the right to update the applicable fees and charges to be inclusive of the prevailing GST rate. A. General Information Name of Electricity Service Provider: SP Group Fact Sheet Version Date: 1 Jan 2023 B. Electricity Price Plan Information Name of Price Plan: Wholesale Electricity Price Type of Price Plan (see footnote 1): This is a Non-Standard Price Plan. The electricity rate to be paid by you is: Non-Standard The electricity rate will be determined based on the Uniform Singapore Energy Price (USEP) and other ancillary charges published by the Energy Market Company (www.emcsg.com) in accordance to the Market Support Services Code. The USEP is the half-hourly energy price in the Singapore Wholesale Electricity Market (SWEM). SP Group must clearly state any incentives (including the terms and conditions) that you will receive if you contract for the electricity price plan (see footnote 2): Not applicable Contract Duration: Automatic Renewal of Contract (see footnote 3): Not applicable The contract has no expiry date. To terminate the contract, simply contact SP Group directly. There will be no charge to terminate the contract. Advanced Meter Required (see footnote 4): No Direct Billing of Electricity Charges by SP Group (see footnote 5): Yes C. Additional Fees or Charges For Electricity Services One-Time Registration Fee: Nil Late Payment Charge: 1% of overdue amount Early Termination Charge (see footnote 6): Nil Any Other Fees and Charges (see footnote 8): 1 Security Deposit (see footnote 7): SP Group will require you to provide a security deposit, and this will be billed to your first bill. The below indicative charges are regulated and approved by the EMA, and will be included in your monthly electricity bill: List of Other Applicable Charges Rate (excl. GST) Rate (incl. 8% GST)* Vesting Contract Debit/Credit Vesting Contract Debit/Credit Variable Variable Transmission Charges for Low Tension Off Peak Period Charge $0.0462 per kWh $0.0499 per kWh Peak Period Charge $0.0594 per kWh $0.0642 per kWh Recurring Market Support Service Charges Meter Reading and Data Management $2.1800 per meter $2.3500 per meter Market Development and Systems Charge $0.0098 per kWh $0.0106 per kWh Retail Settlement Uplift $0.0015 per kWh $0.0016 per kWh *The figures may not reflect the full GST effect due to rounding Refer to www.openelectricitymarket.sg for the list of applicable charges. A one-time installation fee of $43.20 (incl. 8% GST) may be charged if you opt for a smart meter. D. Bundled Product or Services (see footnote 9) There are other products or services bundled with the electricity price plan: No If yes, SP Group should specify below what are the bundled products or services. You should discuss the details with SP Group such as the applicable fees and charges as well as the terms and conditions for accepting the bundled products or services: Not applicable E. Footnotes 1) Please note the differences between a Standard Price Plan and Non-Standard Price Plan. Standard Price Plan Electricity Rates • Inclusive of all applicable charges that vary according to the level of consumption. • Will not change throughout the contract duration. Other Fees and Charges • No recurring charges or fees throughout the contract duration. Non-Standard Price Plan • May not be inclusive of all applicable charges that vary according to the level of consumption. • May change in accordance with the terms and conditions of the contract. • May include recurring charges or fees throughout the contract duration. Contract Duration • 6, 12 or 24 months. • Not limited to 6, 12 or 24 months. Pricing Structure • Fixed Price. Pay a fixed rate (e.g. 20 cents/kWh) for electricity throughout the contract duration. • The electricity retailer may set its own pricing structure, while SP Group can only sell electricity at the USEP. OR • Discount Off the Regulated Tariff. Enjoy a discount off the prevailing regulated tariff (e.g. 5% off) throughout the contract duration. More Information • Visit the Price Comparison Tool at compare.openelectricitymarket.sg to compare the Standard Price Plans offered by different electricity retailers • Visit the electricity retailer’s or SP Group’s website to enquire on Non- Standard Price Plans. 2) SP Group is not allowed to offer any incentive. 3) This contract offered by SP Group has no contract expiry date. 2 4) An advanced meter is a digital meter capable of measuring your electricity consumption every half-hour. It is optional to install an advanced meter to measure your half-hourly electricity consumption unless the price plan you sign up for requires one. The Standard Price Plans do not require an advanced meter. 5) With direct billing, SP Group will bill you directly for electricity supply, and send you a separate bill for the other utilities (such as water and gas supply). 6) SP Group is not allowed to charge you a fee if you terminate the contract. 7) SP Group will require you to provide a security deposit, and this will be billed to your first bill. 8) SP Group will require you to pay other fees and charges, including the prevailing market-related charges. You may refer to www.openelectricitymarket.sg for more information on the market-related charges. 9) SP Group is not allowed to bundle the supply of electricity with other products and/or services. 3

Powering up CNY efforts with SP Group By Navin Sregantan navinsre@sph.com.sg @NavinSreBT Singapore “I am happy that the volunteers visited me. It’s nice to have my home decorated to welcome the New Year. This will be a lucky year,” said resident Lee Khee Hoon, with SP Group volunteers lending a helping hand. PHOTO: SP GROUP IN THE lead up to Chinese New Year (CNY), households spend much time committing to spring-cleaning and the hanging up of festive decorations to usher in the New Year. SP Group’s staff volunteers – SP Heart Workers – paid a visit on Jan 31 to more than 300 households at two rental blocks in the Limbang area of Marsiling-Yew Tee GRC to lend a hand in decorating the homes for the festive period. Residents were offered a variety of CNY wall and door decorations, which featured Chinese well-wishes, together with decorative Chinese knots to hang around their houses. The gesture by SP Group staff was well received by the residents. Said Limbang resident Lee Khee Hoon: “I am happy that the volunteers visited me. It’s nice to have my home decorated to welcome the New Year. This will be a lucky year.” This visit was one in a series of CNY-themed community outreach initiatives by SP Group in January and early February, which concluded with a CNY dinner for 900 needy residents living in the Marsiling-Yew Tee GRC on Feb 3. Minister for National Development and Anchor Minister for Marsiling-Yew Tee GRC Lawrence Wong and advisers to the GRC’s grassroots organisations joined the residents at the dinner. Mr Wong said: “We appreciate and welcome the efforts by SP Group to give back to the community. “The initiatives by SP Group complement existing government schemes and the efforts of our grassroots volunteers to help our residents in need, and our community strengthen bonds,” he added. The grid operator’s other initiatives include its work with the Ang Mo Kio Family Service Centre (AMKFSC). On Feb 1, SP Heart Workers spent an afternoon doing up CNY decorations and enjoying festive treats with children who receive support from the AMKFSC. In January, SP Group volunteers and AMKFSC incorporated their monthly initiative of distributing fruit and vegetables to about 25 needy families in the Ang Mo Kio area into its festive giving efforts. The programme started in October 2017 and will see the Heart Workers distribute such essentials to the families for February today. In keeping with the theme of long-tailed engagement with AMKFSC, SP Group is currently making plans with Marsiling-Yee Tee GRC to offer this initiative to needy families in the GRC. Throughout 2018, 300 SP Heart Workers will be involved in a series of community assistance programmes planned with volunteers from Marsiling-Yew Tee GRC grassroots organisations. The group’s next engagement with the GRC will see SP Heart Workers pack and distribute close to 2500 goodie bags – called Power Packs – consisting of Halal-certified food essentials to residents in March. Wong Kim Yin, group chief executive officer, SP Group, said: “While we strive to enhance the quality of life of Singaporeans through providing reliable power supply, we hope to provide additional support for the needy through our giving and volunteer work.”

THE STRAITS TIMES BRANDED CONTENT ‘A good engineer likes to be challenged’: Mentor’s tough assignments sharpen skills of next generation Crucial technical knowledge to safeguard the nation’s power grid is passed down under a mentorship programme by SP Group SP Group's mentorship programme allows engineering veterans such as Mr Chua Khim Mong (top) to share their wealth of knowledge with the next generation of talent like Mr Chung Der Chyuan. PHOTO: SP GROUP PUBLISHED AUG 28, 2023, 4:00 AM SGT On any given day, Mr Chua Khim Mong would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Mr Chua also leads weekly learning sessions and routinely assigns reading lists. No, Mr Chua is not a teacher – the 57-year-old is a senior principal engineer at SP Group. While his day job is to make sure Singapore’s national grid runs efficiently and seamlessly, he is also known as a no-nonsense mentor with close to 40 years of experience in the field. Mr Chung Der Chyuan, a principal engineer with SP Group and one of Mr Chua’s mentees, says that he has benefitted from the mentorship programme. “Mr Chua is very approachable and straightforward. He will explain his view and then let me figure out the details while keeping a watchful eye,” he shares. Today, both mentor and mentee collaborate to share their knowledge with colleagues, such as writing articles as part of a technical experts forum. Unseen heroes who pre-empt problems Mr Chua and his team are known as protection engineers and play an essential part in keeping Singapore’s lights on. Thanks to their work of monitoring and troubleshooting over 12,000 substations and 28,000 kilometres of electricity cables located across the island, Singapore’s ubiquitous power grid is world-leading in its reliability. While SP Group has monitoring equipment and technology that automatically adjust and reroute power across the grid to address anomalies, engineers remain crucial in fine-tuning systems and analysing faults. “With more than 50,000 protective relays, we look out for problems that can occur when there are firmware or hardware revisions in the relay equipment,” explains Mr Chua. Maintaining such a complex yet well-functioning national grid is no small feat, requiring depth and breadth in engineering knowledge and skills. To ensure such know-how, accumulated through decades of experience, is preserved and passed down to the younger engineers, SP Group has implemented the Technical Expert Scheme, which is an in-house mentorship programme designed to ensure the continuity of in-depth industry knowledge. A “living manual” with 40 years of experience Mr Chua first joined the Public Utilities Board, the precursor to SP Group, nearly four decades ago when he was 19 years old. Starting out as an assistant technician, he helped engineers who were more senior than him carry out relay testing and maintenance. Having risen through the ranks from a technician to a senior engineer, Mr Chua is well-placed to mentor his junior team members, guiding them through difficult situations they may face in the course of their work. “When I was a junior technician, our manager assigned a senior engineer to share with me and explain protection systems: the characteristics of a good protection system and how to set up relays. The presentation really changed my understanding of electrical engineering.” With nearly four decades of experience under his belt, Mr Chua believes tough assignments can help his mentees stretch their capabilities and grow in their careers. PHOTO: SP GROUP Now, Mr Chua places a similar emphasis on educating and motivating his junior colleagues. On his approach to skills upgrading, he says, “A good engineer likes to be challenged. I would give my engineers tough assignments to push them in sharpening their skills, and encourage them to keep working on solving the problem rather than walk away.” “Many of my officers have expressed interest in pursuing a degree course. This is something that I am very, very proud of because it shows a deep culture of wanting to upgrade themselves,” shares Mr Chua, who himself completed an engineering degree under a scholarship from his organisation in 1995. This is also testimony to his efforts of encouraging a team learning culture. To officers who want to attain additional qualifications, he reminds them, “Revise your maths because it is the hardest part of the course. After all, maths is a big part of an engineer’s job.” Mr Chua recounts one instance where he patiently allowed a junior team member to present his findings in a sharing session even though he had already spotted a miscalculation. “Rather than correcting him at the start, I want him to learn from his mistake and share the learning with his peers. “We remember and learn better through our mistakes,” Mr Chua explains. Often, his mentees would come to him for advice when they encounter complex situations on the job. “Most of the time, I already have the answer to their question. But I would send them off to come up with their proposed hypothesis and test method. This way, we can have two-way discussions and uncover new insights which can be applied in other situations,” he adds. He would also assign engineers technical papers to read so that they keep up with the latest trends and developments, before hearing their views on potential applications. Mr Chua pays close attention to the work of his juniors and always welcomes questions. “I tell them to never be afraid of asking seemingly silly questions. The most valuable lessons are learned from questioning and probing,” shares Mr Chua. In the spirit of learning from one another, Mr Chua has implemented surprise tests and weekly sharing sessions. “Once a week, we are all in the office to share interesting experiences or findings. Even the simplest finding or experience can be valuable to another. Everyone can benefit, including myself, regardless of rank or age.” “At the end of the day, the goal is to solve engineering problems more efficiently. But when possible, I will let my technical officers or engineers do things the hard way so that they get to learn more from the problem-solving process,” adds Mr Chua. As Singapore seeks to transition to a low-carbon future and tackle climate change, Singapore’s grid will be upgraded with new technologies to provide for developments like electric vehicle charging and more extensive deployment of solar panels. Technical experts like Mr Chua are key in helping the next generation of talent to keep abreast of change and new opportunities, and hone relevant skills and expertise. Join ST's WhatsApp Channel and get the latest news and must-reads. � E-paper � Facebook � Instagram � Twitter � LinkedIn � Podcasts � RSS Feed � Telegram � Youtube � TikTok • SINGAPORE • ASIA • WORLD • OPINION • LIFE • TECH • SPORT • VIDEOS • PODCASTS • MULTIMEDIA • BUSINESS About Us Terms & Conditions Need help? Reach us here. Advertise with us Privacy Policy � Sign up for our daily newsletter Enter your e-mail Sign up More newsletters By registering, you agree to our T&C and Privacy Policy. MCI (P) 076/10/2022, MCI (P) 077/10/2022. Published by SPH Media Limited, Co. Regn. No. 202120748H. Copyright © 2023 SPH Media Limited. All rights reserved.

Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017 SP Group adds $2 million sponsorship to groom engineering talent Singapore, 21 July 2017 – Singapore Polytechnic and SP Group today unveiled their most advanced solar car, SunSPEC 5 [20170721] Media Release - Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challengehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/8769a10c-aa3a-44b3-b14b-8a58b69185d5/%5B20170721%5D+Media+Release+-+Singapore+Polytechnic+And+SP+Group+Launch+Next-Generation+Solar+Car+For+World+Solar+Challenge.pdf?MOD=AJPERES&CVID= MEDIA RELEASE Singapore Polytechnic and SP Group launch next-generation solar car for World Solar Challenge 2017 SP Group adds $2 million sponsorship to groom engineering talent Singapore, 21 July 2017 – Singapore Polytechnic and SP Group today unveiled their most advanced solar car, SunSPEC 5 Solar Power – Generators.pdfhttps://www.spgroup.com.sg/dam/jcr:bbfb030c-0d8e-422c-8eab-8cd4a3d5ee9e/Solar%20Power%20%E2%80%93%20Generators.pdf Solar PV – User Guide for Generators Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Searchhttps://www.spgroup.com.sg/search?tag=chairmains-message-2017 Search Searchhttps://www.spgroup.com.sg/search?tag=chairmains-message-2017 Search Searchhttps://www.spgroup.com.sg/search?tag=chairmains-message-2017 Search Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Searchhttps://www.spgroup.com.sg/search?tag=sunspec Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release [Info] Solar Power - Non-Residential Consumers (Master-Sub Write Up)https://www.spgroup.com.sg/dam/jcr:87dc48a7-69d6-4909-9f4e-d6a01a14492d/%20Solar%20Power%20%E2%80%93%20Non-Residential%20Consumers%20(Master-Sub%20Write%20Up).pdf Solar Power – Non-Residential Consumers (Master-Sub Write Up) Background 1 Master-sub scheme is a metering arrangement whereby the common services consumption is a derived figure: • Master-meter measures overall electricity consumed by the building (i.e. both the individual units and the common [Guide] Solar Power Generators.pdfhttps://www.spgroup.com.sg/dam/jcr:bbfb030c-0d8e-422c-8eab-8cd4a3d5ee9e/%5BGuide%5D%20Solar%20Power%20Generators.pdf Solar PV – User Guide for Generators Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence [Guide] Solar Power Non-Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:b1e9028b-349f-4e42-ab04-f83f618477f9/%5BGuide%5D%20Solar%20Power%20Non-Residential%20Consumers.pdf Solar PV – User Guide for Non-Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence Solar Power – Non-Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:b1e9028b-349f-4e42-ab04-f83f618477f9/Solar%20Power%20%E2%80%93%20Non-Residential%20Consumers.pdf Solar PV – User Guide for Non-Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence Solar Power – Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:f9c85889-9b43-4312-a3fc-5a5bcc55aaa6/Solar%20Power%20%E2%80%93%20Residential%20Consumers.pdf Solar PV – User Guide for Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence 1 2 3 4 5 ..... 32

新 能 源 集 团 将 投 入 3500 万 助 3600 员 工 为 转 型 做 准 备 姜 泽 良 报 道 陈 佩 敏 摄 影 ▲37 岁 的 覃 大 杰 过 去 六 年 来 一 直 是 负 责 维 护 燃 气 调 节 器 。 科 技 在 能 源 业 的 应 用 越 来 越 普 遍 , 本 地 400 个 地 上 配 电 箱 今 后 有 望 实 现 气 压 实 时 监 控 , 不 仅 省 去 维 护 人 员 来 回 检 查 的 时 间 , 也 让 问 题 能 被 更 早 的 发 现 和 解 决 。 37 岁 的 燃 气 调 节 器 技 术 员 覃 大 杰 , 过 去 六 年 来 一 直 在 新 加 坡 能 源 集 团 负 责 维 护 燃 气 调 节 器 , 检 查 本 地 各 处 地 上 配 电 箱 内 的 燃 气 调 节 器 , 确 保 它 们 压 力 处 于 正 常 区 间 。 他 们 每 半 年 会 对 本 地 各 处 地 上 配 电 箱 内 的 燃 气 调 节 器 做 例 行 检 查 , 而 遇 到 突 发 状 况 时 , 也 必 须 迅 速 修 复 故 障 。 运 用 科 技 省 时 省 钱 覃 大 杰 告 诉 记 者 , 现 在 义 顺 地 区 的 燃 气 调 节 器 安 装 了 数 字 压 力 表 , 他 们 不 需 要 亲 自 去 每 个 地 上 配 电 箱 检 查 , 在 办 公 桌 可 以 获 得 实 时 数 据 , 并 比 较 各 个 调 节 器 的 压 力 读 数 。 通 过 这 些 数 据 , 我 们 也 可 以 在 用 户 提 意 见 之 前 就 发 现 和 解 决 问 题 。 他 说 , 本 地 的 400 个 地 上 配 电 箱 , 如 果 都 装 上 数 字 压 力 表 , 能 省 下 800 趟 来 回 的 交 通 。 在 工 作 中 运 用 科 技 , 更 有 效 率 , 节 省 时 间 和 金 钱 , 也 为 顾 客 带 来 更 好 的 服 务 。 新 加 坡 能 源 集 团 和 电 力 与 煤 气 业 雇 员 联 合 会 今 早 签 署 合 作 备 忘 录 , 一 同 设 立 企 业 培 训 委 员 会 , 计 划 推 出 一 个 3500 万 新 元 的 三 年 ▲ 新 加 坡 能 源 集 团 和 电 力 与 煤 气 业 雇 员 联 合 会 今 早 签 署 合 作 备 忘 录 , 让 旗 下 3600 名 员 工 们 为 能 源 业 转 型 做 出 准 备 。 配 套 , 让 旗 下 3600 名 员 工 们 为 能 源 业 转 型 做 出 准 备 。 全 国 职 工 总 会 秘 书 长 黄 志 明 今 早 也 到 场 见 证 了 备 忘 录 的 签 署 。 新 能 源 集 团 去 年 一 月 就 工 会 推 出 培 训 项 目 , 旗 下 80% 的 员 工 过 去 两 年 中 都 从 中 受 惠 , 超 过 200 个 工 作 岗 位 得 到 升 级 。 新 能 源 集 团 也 承 诺 将 在 未 来 三 年 内 投 入 3500 万 新 元 , 进 一 步 发 展 客 户 服 务 、 网 络 安 全 、 数 据 分 析 、 数 码 职 场 的 安 全 和 技 能 各 个 领 域 。

Consumption_Water Average consumption of Water (CuM) Premises Types Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 HDB 1-Room 8.0 8.0 8.0 7.8 7.8 8.0 8.3 8.4 8.1 7.7 7.5 8.1 HDB 2-Room 9.5 9.5 9.6 9.3 9.3 9.3 9.7 10.0 9.5 8.7 8.7 9.4 HDB 3-Room 12.4 12.4 12.3 12.0 12.0 12.2 12.8 12.9 12.0 11.5 11.6 12.4 HDB 4-Room 15.7 15.7 15.5 15.1 15.0 15.5 16.2 16.3 15.3 14.7 14.6 15.6 HDB 5-Room 17.1 17.1 16.9 16.4 16.1 16.7 17.8 17.7 16.7 16.0 15.6 16.9 HDB Executive 19.0 19.2 18.8 18.1 18.1 18.8 19.9 19.7 18.6 17.7 17.7 18.8 Apartment 13.7 13.9 13.7 13.1 12.8 13.1 14.4 14.3 13.2 12.7 12.5 13.1 Terrace 26.0 26.5 26.5 25.2 24.3 25.8 28.0 28.4 24.2 24.1 24.7 25.7 Semi-Detached 31.6 32.9 31.9 30.4 30.0 30.7 34.9 34.6 30.2 28.3 30.0 31.5 Bungalow 51.7 54.8 54.2 48.6 49.4 46.3 59.5 58.1 50.4 42.1 49.6 48.1

BEST PRACTICES BY DIMENSIONS CUSTOMER EMPOWERMENT & SATISFACTION • Enedis • ConEd • TaiPower • UKPN • WPD • DEWA • SP Energy Networks • e-distribuzione SECURITY • Enedis • ConEd • TaiPower • UKPN • CitiPower • WPD • DEWA • PG&E • SDGE • SP Energy Networks • e-distribuzione • FPL • Radius • SCE • ComEd • Northern Powergrid • Jemena • LADWP • SSEN GREEN ENERGY • Enedis • ConEd • TaiPower • UKPN • WPD • PG&E • SDGE • SP Energy Networks • e-distribuzione • ENWL • ENWL • Northern Powergrid • Jemena • LADWP • SSEN • Tata power-DDL • Westnetz • Ausnet • Tata power-DDL • Westnetz • APS • Hydro Ottawa • BC Hydro • PEPCO • BGE • Western Power • Toronto Hydro • CenterPoint Energy • PSE • Dominion Energy • Eversource • TNB • NIEN • Stromnetz Berlin • EVN Hanoi • Tata power Ltd • SCE • LADWP • Tata power-DDL • APS • Hydro Ottawa • i-DE • CLP • Western Power • Toronto Hydro • SP Group • Kansai • KEPCO • Fluvius • TNB • Light • Chubu • EDP • Eversource • ESB • Vector • Eskom • ACEA MONITORING & CONTROL • Enedis • TaiPower • UKPN • CitiPower • WPD • DEWA • PG&E • SDGE • SP Energy Networks • e-distribuzione • ENWL DATA ANALYTICS • Enedis • ComEd • CitiPower • Jemena • PG&E • State Grid Beijing • SDGE • BC Hydro • e-distribuzione • Duke Energy • FPL • Vattenfall • SCE • Vector • Stedin SUPPLY RELIABILITY • CitiPower • KEPCO • DEWA • HK Electric • TEPCO • Stromnetz Berlin • CLP • Helen • SP Group • CEM • Kansai • Enedis • ConEd • TaiPower • UKPN • WPD • PG&E • SDGE • SCE • FPL • Radius • SCE • ComEd • Tata power-DDL • APS • BC Hydro • i-DE • PEPCO • Shenzhen Power • CLP DER INTEGRATION • SP Energy Networks • TEPCO • Ausnet • Western Power • Eversource • ESB • NIEN • Duke Energy • Chubu • CenterPoint Energy • Fluvius • EVN HCMC • ESB • State Grid Sichuan • Helen • Meralco • Light • Edenor SMART GRID PROGRESS (2020-2021) Global Asia Pacific North America Europe Average score 2020 Average score 2021 Website : https://www.spgroup.com.sg/sp-powergrid/overview/smart-grid-index Email : sgi@spgroup.com.sg Scan this QR Code to learn more about us KEY FINDINGS UTILITIES are focusing on Green Energy AVERAGE SCORE BY REGION (2021 & 2020) North America Europe Asia Pacific UTILITIES’ SOLAR AND WIND CONTRIBUTING MORE THAN 10% OF SYSTEM DEMAND 2018 2019 2020 2021 ASIA PACIFIC UTILTIES’ EV INITIATIVES RELATIVE TO THE WORLD 2018 2019 2020 2021 Average score of 2020 Average score of 2021 Global 14% 2.6% 19.8% 15.8% Global 29.1 % 10.5% 31.4% 26.3% 47.8% 43.0% Europe 45.3% Asia Pacific 76.29% 70.19% 63.63% 69.22% 60.9% 55.8% 65.1% 78.47% 74.77% 78.3% 82.6% EUROPE is leading in RE penetration 2 3 ASIA PACIFIC is catching up on EV initiatives SMART GRID INDEX The Smart Grid Index (SGI) measures the smartness of electricity grids globally, in seven key dimensions. The benchmarking also identifies best practices to build smarter grids that deliver better value to customers. 7 1 4 5 6 7 DIMENSIONS OF A SMART GRID MONITORING & CONTROL • SCADA • DMS/ADMS DATA ANALYTICS • Smart Meter Coverage • Data Analytics Application SUPPLY RELIABILITY • SAIDI • SAIFI DER INTEGRATION • Management of DER Integration • Grid Scale Energy Storage GREEN ENERGY • Renewable Energy Penetration • EV Facilitation SECURITY • IT Cyber Security • OT Cyber Security CUSTOMER EMPOWERMENT & SATISFACTION • Real-Time Data to Customers • Customer Satisfaction Feedback BENCHMARKING RESULTS 2021 Utility Country/ Score +/- Best Practices Market Enedis FRA 96.4 17.9% ConEd USA 94.6 5.4% TaiPower TWN 94.6 12.5% UKPN GBR 94.6 0.0% CitiPower AUS 92.9 5.4% WPD GBR 92.9 1.8% DEWA ARE 89.3 10.7% PG&E USA 87.5 -5.4% SDGE USA 87.5 0.0% SP Energy Networks GBR 87.5 3.6% e-distribuzione ITA 85.7 1.8% ENWL GBR 85.7 7.1% FPL USA 85.7 7.1% Radius DNK 85.7 23.2% SCE USA 85.7 0.0% Stedin NLD 85.7 5.4% ComEd USA 83.9 3.6% Northern Powergrid GBR 83.9 1.8% TEPCO JPN 82.1 7.1% Jemena AUS 80.4 8.9% LADWP USA 80.4 1.8% SSEN GBR 80.4 3.6% State Grid Beijing CHN 80.4 7.1% Tata power-DDL IND 80.4 5.4% Westnetz DEU 80.4 0.0% APS USA 78.6 1.8% Ausnet AUS 78.6 5.4% Hydro Ottawa CAN 78.6 3.6% BC Hydro CAN 76.8 7.1% i-DE ESP 76.8 1.8% PEPCO USA 76.8 1.8% Shenzhen Power CHN 76.8 3.6% BGE USA 75.0 1.8% CLP HKG 75.0 0.0% Guangzhou Power CHN 75.0 5.4% SP Group SGP 75.0 0.0% State Grid Shanghai CHN 75.0 1.8% Western Power AUS 75.0 12.5% Duke Energy USA 73.2 8.9% Kansai JPN 73.2 14.3% KEPCO KOR 73.2 0.0% Toronto Hydro CAN 73.2 1.8% Ausgrid AUS 71.4 1.8% Utility Country/ Score +/- Best Practices Market Chubu JPN 71.4 3.6% State Grid Chongqing CHN 71.4 7.1% CenterPoint Energy USA 69.6 -5.4% Fluvius BEL 69.6 1.8% Liander NLD 69.6 3.6% PSE USA 69.6 1.8% Dominion Energy USA 67.9 5.4% EDP PRT 67.9 -1.8% Eversource USA 67.9 -1.8% EVN HCMC VNM 67.9 16.1% MEA THA 67.9 14.3% TNB MYS 67.9 5.4% Vattenfall SWE 67.9 1.8% ESB IRL 66.1 8.9% State Grid Sichuan CHN 66.1 3.6% EVN CPC VNM 64.3 8.9% NIEN GBR 64.3 8.9% HK Electric HKG 62.5 1.8% Kahramaa QAT 62.5 10.7% State Grid Hubei CHN 62.5 1.8% State Grid Nanjing CHN 62.5 0.0% State Grid Tianjin CHN 62.5 0.0% Stromnetz Berlin DEU 62.5 10.7% EVN Hanoi VNM 60.7 5.4% Helen FIN 60.7 0.0% Vector NZL 60.7 3.6% Meralco PHL 58.9 0.0% PEA THA 58.9 5.4% State Grid Changsha CHN 58.9 10.7% Eskom ZAF 55.4 5.4% Wiener Netze AUT 55.4 3.6% ACEA ITA 51.8 0.0% CEM MAC 51.8 0.0% Tata power Ltd IND 51.8 3.6% Light BRA 48.2 0.0% Rosseti RUS 48.2 0.0% Sarawak Energy MYS 46.4 8.9% Edenor ARG 44.6 7.1% PLN IDN 44.6 0.0% Enel Dist Sao Paulo BRA 37.5 0.0% Enel Dist Chile CHL 35.7 0.0% Edesur ARG 32.1 1.8% City Power ZAF 21.4 0.0% Disclaimer: We have arrived at the findings, opinions and conclusion set out in this paper based on application of our methodology to materials and information we believe to be accurate and reliable, and which are made available in the public domain at the time we carried out the relevant research and study. Despite our best efforts, the materials and information may include inaccuracies and errors. The findings, opinions and conclusion will be construed solely as statements of opinion on the matters addressed in this paper including the degree of grid smartness ratings and shall not in any way represent authoritative assessment or judgment on any such matters. You assume the sole risk of making use of and/or relying on the findings, opinions and conclusion made available in this paper. To the extent permitted by law, we disclaim liability to any person or entity for all and any liability, direct and indirect, special, consequential, incidental losses and damages whatsoever arising from or in connection with your access to or use of the findings, opinions and conclusions in this paper.

Cents/kWh MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 OCTOBER TO 31 DECEMBER 2020 Singapore, 30 September 2020 – For the period from 1 October to 31 December 2020, electricity tariff (before 7% GST) will increase by an average of 1.83 cents per kWh compared with the previous quarter. The revised tariff and that of the preceding quarter are the lowest in the last three years. The increase this quarter is due to higher energy costs, which forms a major component of the electricity tariff and is paid to power generation companies. The remaining components of the tariff, consisting of network costs and market support services fees to SP Group and Market Administration and Power System Operation Fee to Energy Market Company and Power System Operator, remain unchanged (Appendix 1: Breakdown of Electricity Tariff). For households, the electricity tariff (before 7% GST) will increase from 19.60 to 21.43 cents per kWh for 1 October to 31 December 2020. The average monthly electricity bill for families living in fourroom HDB flats will increase by $7.01 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic customers). 30.00 Quarterly Household Electricity Tariff* 25.00 20.00 23.85 22.79 24.22 23.43 24.24 23.02 19.60 21.43 15.00 10.00 5.00 0.00 Jan - Mar 19 Apr - Jun 19 Jul - Sep 19 Oct - Dec 19 Jan - Mar 20 Apr - Jun 20 Jul - Sep 20 Oct - Dec 20 *before 7% GST The electricity tariffs are reviewed quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs shown in Appendix 2 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP PowerAssets): This fee is reviewed annually. This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q4 2020 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.9%) %) Network Costs (No Change) 5.44¢/kWh (25.4%) Energy Costs (Increase by 1.83¢/kWh) 15.53¢/kWh (72.5%) ELECTRICITY TARIFFS FROM 1 OCTOBER 2020 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Existing Tariff (without GST) New Tariff (without 7% GST) Appendix 2 New Tariff (with 7% GST) 19.60 21.43 22.93 19.60 21.43 22.93 8.90 8.90 9.52 Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh 13.35 13.35 14.28 16.52 18.63 19.93 10.55 11.67 12.49 0.59 0.59 0.63 8.90 8.90 9.52 13.35 13.35 14.28 16.30 18.41 19.70 10.54 11.66 12.48 0.59 0.59 0.63 7.87 7.87 8.42 11.81 11.81 12.64 15.47 17.54 18.77 10.46 11.57 12.38 0.48 0.48 0.51 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 OCTOBER 2020) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 143.85 28.20 30.83 2.63 9.3 HDB 2 Room 192.35 37.70 41.22 3.52 9.3 HDB 3 Room 283.52 55.57 60.76 5.19 9.3 HDB 4 Room 382.78 75.02 82.03 7.01 9.3 HDB 5 Room 447.48 87.71 95.89 8.18 9.3 HDB Executive 543.00 106.43 116.36 9.93 9.3 Apartment 568.20 111.37 121.77 10.40 9.3 Terrace 876.03 171.70 187.73 16.03 9.3 Semi-Detached 1,189.32 233.11 254.87 21.76 9.3 Bungalow 2,229.81 437.04 477.85 40.81 9.3 Average 433.91 85.05 92.99 7.94 9.3

Media Release Advisory: COVID-19: Gradual Resumption of Utilities Meter Readings Singapore, 2 June 2020 – SP Group is gradually resuming the manual reading of utilities meters from 2 June, in line with the easing of circuit breaker measures outlined by the Singapore government. Our meter readers will be visiting your premises to check your electricity, water and gas meters to record your monthly utilities consumption except for the following scenarios: — If you are opening a utilities account for premises with existing electricity, water or gas supply, the opening meter readings will be estimated. To avoid being billed on estimated consumption, please submit photos of the meter readings (clearly reflecting the meter reading and meter number) up to 3 days before or after your account opening date via email to mimoreading@spgroup.com.sg. — If you are closing a utilities account and/or have received a Takeover Notification, your final utilities bill will be estimated. To avoid being billed on estimated consumption, please submit photos of the meter readings up to 3 days before or after your account closing date via email to mimoreading@spgroup.com.sg. SP Group continues to provide essential services such as operating the national power grid and delivering electricity and gas supply to you. Our officers are on standby 24/7 to attend to any electricity/gas supply disruption. -Ends- About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

OverviewRegister for CourseTraining CalendarFAQsContact Us Training Singapore Institute of Power and Gas Singapore Institute of Power and Gas (SIPG), established in 2014, is the training subsidiary of SP Group, and recognised by Energy Market Authority as the Centralised Training Institute for the Power and Gas sector. SIPG is appointed the Continuing Education and Training (CET) Centre for the Power sector by SkillsFuture Singapore.  All contractor training will be relocated to: 3002 Bedok Industrial Park E (SIPG at Bedok Campus) Singapore 489968   Importance notice: Application for the (SCTP) Electrical Engineering with Emerging Technologies, (SCTP) Licensed Electrician Preparatory Programme, (SCTP) Licensed Electrical Technician Preparatory Programme is now open on our training portal.  Register Online SIPG Training Calendar We offer over 120 courses, spanning across the categories of Electrical, Gas, Safety & Security, New Technology, and Workplace Skills. View Courses for 2026 *New Programmes* SCTP01 (SCTP) Electrical Engineering with Emerging Technologies SCTP02 (SCTP) Licensed Electrician Preparatory Programme SCTP03 (SCTP) Licensed Electrical Technician Preparatory Programme SCTP04 (SCTP) Licensed Electrical Technician Preparatory Programme (Applied Electrical Practice) (Eligible for Part-Time TA) Forms and Resources​ Training FAQs Have an enquiry for training courses? Interested in signing up for a course with SIPG? Drop us an online enquiry and our team will reach out to you. Alternatively, we can be reached via email at training-institute@spgroup.com.sg Contact Us Form