Contractor Performance Management System Introduction 1. With effect from 1 October 2016, Singapore Power Limited and its Singaporeincorporated subsidiaries (SP Group) has implemented the SP Group’s Contractor Performance Management System (CPMS) to strengthen its partnership with and improve the safety and quality performance of its contractors. 2. Through the CPMS, SP Group aims to take a holistic approach to the selection of its contractors as part of enhancing procurement process, by looking at the performance of its contractors at a quarterly and annual basis and not only based at performance at each individual contract basis. The previous demerit scheme in respect of each contract will be abolished while an incentive and mitigation scheme that goes towards enabling contractors to improve their performance on a longer term basis is now implemented. Objectives 3. The objectives of the CPMS are: (a) (b) (c) to adopt a more holistic approach in reviewing contractors’ overall performance; to work with contractors to raise safety and quality standards; and to encourage an environment of continuous improvement by contractors. 4. In order to achieve the above objectives, CPMS will utilise the following 3 main components: (a) (b) (c) Contractor Performance Assessment (CPA); Business Under Surveillance (BUS) Programme; and Tender Evaluation Framework (TEF). SP Group CPMS V6.0 19 Jul 2023 1 Applicability 5. The CPMS will be applicable for procurement in relation of the following services and works: (a) (b) (c) (d) (e) (f) cable installation, cable jointing and road reinstatement; gas pipe-laying; milling and patching; transmission cable-laying; building and construction; and other road opening-related works (e.g., manhole access works). SP Group intends to broaden the scope of the CPMS to eventually apply the CPMS for procurement of other engineering-related works and services. 6. The CPMS will apply to contracts awarded on or after 1 October 2016 and any ongoing contracts which fall in any of the above categories set out in paragraph 5. All aspects of the CPMS, such as the BUS Programme and rewards and mitigations, will apply to such contracts. Contractor Performance Assessment 7. For each contract, a contractor will be assessed by the relevant SP Group project team in the following four (4) areas: (a) (b) (c) (d) Safety. Quality of Work; Project & Risk Management; and Value Added Services. These scores for each contract (Contract Quarterly Score) will be tabulated at fixed quarterly basis. The individual Contract Quarterly Scores applicable for each contract will then be averaged to derive the Contractor Quarterly Score. SP Group CPMS V6.0 19 Jul 2023 2 The criteria have a direct impact on risk mitigation which helps to review the way work activities are planned and executed. The objective of the enhancements is to reduce risk and improve safety at work sites. The PSR shall review the risk identification and mitigation measures to be taken during the design & construction for all contracts within SP Group. Emphasis will be given to the PSR communication to workers through the Risk Management workshops on site. ABSIS will be used to engage with the worker level to improve work processes and create a safer environment to work in. SP Group will assess the contractors’ senior management engagement with their workers through various in-house activities. 8. Examples of the factors taken into consideration in determining the individual Contract Quarterly Score are as follows Safety • Safety Performance • Site Safety Management • Safety Engagement by Management • Project Safety Review (PSR) • Risk Management workshop • Activity Based Safety Improvement System (ABSIS) Quality of Work • Documentation • Workmanship • Any damage to properties Project & Risk Management • Incident management • Cooperativeness • Meeting schedules Value Added Services • Initiatives to improve productivity and efficiency SP Group CPMS V6.0 19 Jul 2023 3 9. In addition to the above criteria, SP Group will also take into account the occurrence of any Critical Incidents when determining the Contractor’s Quarterly Score by applying a corresponding adjustment factor to their score. (a) The Critical Incidents includes: Critical Incidents Smoking or open flame in gas installations and electricity transmission substations Not adhering strictly to isolation procedures for live electricity or gas equipment and machinery at site Damage to Transmission Cables / Gas Pipes Damage to Distribution Cables / Gas Pipes Not anchoring safety harness while working at heights exceeding 3 metres Working in a confined space without conducting mandatory gas check Working under suspended load during lifting or excavator operations Fatality or serious injury Where Serious Injury is defined as: Serious Injuries Loss of 2 limbs Loss of both hands or of all fingers and both thumbs Loss of both feet Total loss of sight, including the loss of sight to such extent as to render the employee unable to perform any work for which eyesight is essential Total paralysis Injuries requiring more than 20 days of hospitalization. (Hospitalization refers to the period where injured remains warded in a hospital) Loss of arm at shoulder Loss of arm between elbow and shoulder Injuries resulting in being permanently bedridden Loss of arm at elbow Loss of arm between wrist and elbow SP Group CPMS V6.0 19 Jul 2023 4 Loss of hand at wrist Loss of 4 fingers and thumb of one hand Loss of 4 fingers Loss of leg • At or above knee • Below knee Loss of foot Loss of sight of one eye Total loss of hearing (b) The Serious Incidents includes: Serious Incidents Damage to Distribution Cables/ Gas pipes affecting less than or equal to 300 customers Damage to Public assets (e.g., PUB pipes, streetlights) Note: Contractors shall not be penalised for damages to the public assets if it was unavoidable due to Authorities’ drawings that provided inaccurate factual information and the Contractor’s detection works did not provide better information. 10. At the end of each quarter, SP Group will provide each contractor a grade relative to their score to provide them timely information on their performance. The names and grades for each contractor scored in each quarter shall be available on the SP Group corporate website. 11. In the event the Contractor’s Quarterly Score is lower than 50, the contractor will be suspended from participating in any new procurement activities for the next 3 months. In the event of an occurrence of a fatality or serious injury at his work site, the main contractor and its subcontractor will be suspended from participating in any new procurement activities for 12 months from the incident date. The suspended contractors and their subsidiaries are also not allowed to apply to be sub-contractors for any SP Group contracts during the suspension period. SP Group CPMS V6.0 19 Jul 2023 5 12. The Contractor Quarterly Scores will be aggregated on an annual basis [Contractor Annual Score]. Contractors must have at least two (2) Contractor Quarterly Scores to be included for the Contractor Annual Score computation. 13. At the end of each Assessment Year, the 5 contractors with the highest Contractor Annual Score for the year will be given an incentive of 2% of the total annual value of their respective contracts capped at $100,000.00 per year per contractor. The annual value of each contract is computed as follows: where: ACV is the annual value of a contract; ACV = A X B A is the Contract Sum divided by the Contract Period [weeks]; and B is the number of weeks [or part thereof] where Works carried out in that year under that contract. 14. The 2 contractors with the lowest annual scores will be subjected to a penalty deduction to their PQS scores in all subsequent SP Group tenders published during the next Assessment Year. In addition, they would also have to comply with performance improvement requirements specified by SP Group to address areas of deficiency. SP Group CPMS V6.0 19 Jul 2023 6 Business Under Surveillance (BUS) Programme 15. The BUS Programme is an educational and correctional tool aimed to partner contractors to address safety and quality issues encountered by contractors in the course of their work for the SP Group and in the longer term help improve their safety and quality standards. The BUS Programme and will be activated in the following situations: (a) (b) Occurrence of any Critical Incident; and/or 3 or more safety inspections at the project sites where major safety-related non-conformances (safety non-conformance) are observed. 16. In the event of the activation of the BUS Programme, the Contractor will be required to undergo the activities as follows: 17. Stopping work at the affected site[s] during a BUS Programme is important to allow contractors to review its safety practices and focus on its operational methods and processes with the aim of preventing further incidents from occurring again. 18. If the contractor placed on a BUS Programme is unable to meet the exit requirements at the end of the 5 th week, a further 2 weeks extension will be granted. If the contractor is still unable to meet the exit requirements at the end of the 7 th week, the contractor will be placed on a second BUS Programme to address the failure of the first BUS Programme. SP Group CPMS V6.0 19 Jul 2023 7 19. In the event the contractor is placed on the BUS Programme more than 2 times in a calendar quarter, the contractor will be suspended from participating in any new procurement activities for the next three months. The suspended contractors and their subsidiaries are also not allowed to apply to be sub-contractors for any SP Group contracts during the suspension period. 20. From 1 Apr 2023, Contractor shall not be under MOM’s Business Under Surveillance programme (BUS) OR not accumulated 25 or more demerit points under MOM’s DPS as at the Tender Closing Date and before the Tender Award Date. Tender Evaluation Framework 21. The CPMS adopts a tender evaluation framework that comprises the following 3 Stages: 22. Stage 1 (SET) aims to inculcate a mindset of safety being the highest priority among our contractors, by selecting only likeminded contractors who have adequate safety management system and track records to work on our projects. Contractors who meet the SET requirements will be pre-qualified to participate in SP Group’s tenders for works described in paragraph 5 above. Once such pre-qualification is granted by SP to the contractors, it shall be valid for the entire Assessment Year. Any contractor which fails the Stage 1 assessment can apply for re-assessment at the start of new calendar quarter after being notified of its failure to pre-qualify. SP Group CPMS V6.0 19 Jul 2023 8 23. In the subsequent Stage 2 and 3 of the evaluation of bids submitted for CPMS applicable tenders, each bidder’s Contractor Quarterly scores over the past 2 years will be taken into account to determine the successful bidder. Where a bidder does not have sufficient records of past Contractor Quarterly Scores (e.g. new contractors) a default score will be used instead. Amendments and FAQs 24. SP Group may modify the CPMS at any time and such amendments shall be deemed immediately applicable to the contracts that are ongoing at the time of such amendments. Contractors are strongly encouraged to check https://www.spgroup.com.sg/doing-business-with-us/procurement for amendments, updates and FAQs relating to the CPMS. 25. If you have any questions, comments or suggestions regarding the CPMS, please email to us at the following address: CPMS@spgroup.com.sg SP Group CPMS V6.0 19 Jul 2023 9

Media Coverage Catch the latest news on SP All Years 16 May 2023 The Business Times - ThaiBev unit, SP Group to install rooftop solar panels in nine Vietnam breweries Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 02 May 2023 The Straits Times - How this real-life Captain Planet is combating climate change Source: The Straits Times © SPH Media Limited. Permission required for reproduction. 10 Apr 2023 The Business Times - SP Group acquires rooftop solar assets in CHINA Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 09 Apr 2023 The Business Times - SP Group acquires rooftop solar assets in China Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 06 Apr 2023 The Straits Times - PUB joins initiative that rewards businesses for lowering electricity usage Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction. 04 Apr 2023 The Straits Times - PUB joins scheme that will reward businesses for lowering electricity usage Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction. 18 Mar 2023 The Straits Times - Helping Kids Starts From The Heart Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction. 07 Mar 2023 Lianhe Zaobao - Female engineer as capable as male counterparts Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction. 07 Mar 2023 The Straits Times - Purpose-driven tech: Meet the UX designer on a mission to help the planet and the community Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction. 06 Mar 2023 The Business Times - SP Group secures first utility-scale solar assets in Vietnam Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 1 ... 11 12 13 ... 47

Achieving the Smart Grid Benchmarking Results 2024 Key Findings Utilities attained significant growth across dimensions North America Europe Asia Pacific 82.4% 78.9% 79.4% 75.8% 78.2% 70.5% 2024 2022 Strong growth in Renewables & EV initiatives North America Europe Asia Pacific 95.1% 90.9% 91.8% 88.5% 84.4% 77.1% 2024 2022 Asia Pacific progresses in AMI Deployment 2024 2022 2021 72.9% 73.8% 70.3% 69.7% Global 80.7% 81.9% Asia Pacific Benchmarking Results 2024 DISCLAIMER: We have arrived at the findings, opinions and conclusion set out in this paper based on application of our methodology to materials and information we believe to be accurate and reliable, and which are made available in the public domain at the time we carried out the relevant research and study. Despite our best efforts, the materials and information may include inaccuracies and errors. The findings, opinions and conclusion will be construed solely as statements of opinion on the matters addressed in this paper including the degree of grid smartness ratings and shall not in any way represent authoritative assessment or judgment on any such matters. You assume the sole risk of making use of and/or relying on the findings, opinions and conclusion made available in this paper. To the extent permitted by law, we disclaim liability to any person or entity for all and any liability, direct and indirect, special, consequential, incidental losses and damages whatsoever arising from or in connection with your access to or use of the findings, opinions and conclusions in this paper. Best Practices by Dimensions Smart Grid Progress 2022-2024

SP Group’s electric-vehicle chargers grow to 200 islandwide Christopher Tan Senior Transport Correspondent SP Group has installed 200 electric-vehicle (EV) charging points across the island, four times the number it had as at June this year. Giving an update on its roll-out, the utility group said yesterday the 200 points include 52 direct current (DC) fast chargers. By next year, SP is targeting 1,000 charging points, of which 250 will be high-speed DC chargers. DC fast chargers are seen to be most convenient for users who need to charge their vehicles on the go. They can charge up a car in as little as 30 minutes, compared with six to eight hours for a normal charger. SP said some of its DC charging 52 Number of direct current (DC) fast chargers, out of the 200 charging points, installed across the island. 30 mins How long it takes for a DC fast charger to charge up a car, compared with six to eight hours for a normal charger. points are in the Central Business District, with Republic Plaza being the first commercial building in the CBD to host a fast charger. Other new charging locations include Orchard Road, Sentosa and Paya Lebar. EV drivers visiting Orchard Road can now charge their cars at Shaw Centre. Elsewhere, Resorts World Sentosa is hosting Sentosa’s first fast chargers, while a cluster of 20 charging points are at Paya Lebar Quarter. SP Group’s head of strategic development Goh Chee Kiong said: “Our aim is to drive green mobility in Singapore. By building the largest and fastest public EV charging network islandwide, we reduce range anxiety and shorten the time needed to charge the vehicles.” Mr Christopher Wehner, managing director of BMW Group Asia, said: “BMW still believes electrification is the future in Singapore, and it’s clear we aren’t the only ones. “I find it extremely heartening to see companies such as SP Group invest in the development of the charging infrastructure and in key areas of Singapore.” He described the race to mass adoption of electrified vehicles as a marathon, not a sprint, adding that it will be won only if companies work together to provide a complete ecosystem. “BMW Asia is doing its part by continually introducing the latest EVs and plug-in hybrids into the market,” added Mr Wehner. Currently, BMW has one electric model – the i3 – and a number of plug-in hybrids, which still have an internal combustion engine but can cover up to 50km on pure electric mode. Hyundai agent Komoco, which currently has two electric models, said: “We’re glad that electric car charging stations are now more readily available and conveniently located for the public.” christan@sph.com.sg Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction.

Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm on Wednesday 3 July 2019 (Singapore time) and did not receive an official WhatsApp acknowledgement message from SP Group, please re-send your readings through our other channels: SP Utilities mobile app Online on the Utilities Portal Automated Phone System 1800 2222 333. Customers can key in their consumption without the need to speak to a call agent. Email customerreading@spgroup.com.sg We apologise for any inconvenience and thank you for your understanding.

Terms & Conditions of Use IMPORTANT - PLEASE READ THESE TERMS & CONDITIONS OF USE CAREFULLY. BY ACCESSING THIS PORTAL (“PORTAL”) AND/OR USING ANY OF THE SERVICES (INCLUDING DOWNLOADING, INSTALLING OR USING ANY ASSOCIATED SOFTWARE) BEING OFFERED THROUGH THE PORTAL, THE USER AGREES TO BE BOUND BY THE TERMS & CONDITIONS OF USE STATED BELOW. IF THE USER DOES NOT AGREE TO THESE TERMS & CONDITIONS OF USE, THE USER MUST IMMEDIATELY DISCONTINUE THE ACCESS AND USE OF THIS PORTAL AND/OR THE ACCESS AND USE OF ANY OF THE SERVICES. The Services (defined below) on this Portal is provided by SP PowerGrid Ltd (hereinafter called "SPPG"). These Services may only be accessed and/or used by the User (defined below) through the use of the Security Credentials. 1. ACKNOWLEDGEMENT AND ACCEPTANCE OF TERMS AND CONDITIONS These Terms & Conditions of Use shall govern the Services and the access and/or use of this App and the Services by the User. By completing the registration or subscription process and clicking the 'Finish' button (if applicable) or clicking the "I Accept" button, the User agrees to be bound by all of the terms and conditions set out herein. In addition to these Terms & Conditions of Use, the access and/or use of the App and/or Services is also subject to any prevailing or existing terms of conditions that the User has entered into or will enter into with SPPG. If there is any conflict or inconsistency between these Terms & Conditions of Use and any prevailing or existing terms of conditions, these Terms & Conditions of Use will prevail. 2. DEFINITION OF TERMS The following terms and expressions shall have the meaning stated hereunder except where the context otherwise requires: I. “Affiliate” Singapore Power Limited, and any persons or entities that are Controlled directly or indirectly by Singapore Power Limited. II. “Content” all information, text, design, sound recordings, music, Software, photographs, videos, images, graphics, data, messages, links and any other content and materials made available through or provided as part of or for purposes of or in connection with the Portal and/or Services. III. “Control” the beneficial ownership of more than 50% of the issued share capital of a company or the legal power to direct or cause the direction of the general management of the company, and “Controls”, “Controlled” and the expression “change of Control” shall be construed accordingly; IV. “E-Account” a registered account with SPPG for the purposes of using and/or accessing the Portal. V. “Intellectual Property Rights” includes but is not limited to any rights, title and interest in patents (including utility models), designs (whether or not capable of registration), semi-conductor topography rights, rights in layouts of integrated circuits, copyrights, Moral Rights, database rights, trademarks, service marks, trade and business names, domain names, and any rights of goodwill associated therewith, rights to sue for passing off, rights in the nature of unfair competition rights, trade secrets, confidentiality and other proprietary rights including rights to knowhow, rights to technical and other information, rights to apply for registration of any of the foregoing, rights to take action for past, present and future infringements in respect of any of the foregoing, and all rights in the SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg nature of any of the foregoing anywhere in the world whether registered or unregistered, whether subsisting now or in the future. 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Where the User makes payment through the Portal by debit/credit card, the User acknowledges, agrees and consents that his/her Personal Data may be disclosed to third parties (located within and outside of Singapore) processing such debit/credit card transactions, including debit/credit card companies, banks and payment gateways, and, subject to their respective personal data privacy policies and applicable laws, may be used, processed and stored by such third parties to facilitate payments that the User now or subsequently make. Payment to SPPG of fees, if any, for the provision of any of the Services shall be made in the manner prescribed by SPPG. Where the User makes payment through the Portal for third party services, the User acknowledges and agrees that the User shall be deemed to be the party making such payment directly to the relevant third party service provider. The User may not claim against SPPG or any of its agents, for any failure, disruption or error in connection with the User’s chosen payment method. SPPG reserves the right at any time to modify or discontinue, temporarily or permanently, any payment method without notice to the User or giving any reason. Subject to Paragraph 9 of this clause herein, the User acknowledges and agrees that SPPG’s records and any records of the communications, transactions, instructions or operations made or performed, processed or effected through the Portal and/or Services by the User or any person purporting to be the User (whether or not authorised by the User), or any record of communications, transactions, instructions or operations relating to the operation of the Portal and/or Services and any record of any communications, transactions, instructions or operations maintained by SPPG or by any relevant person authorised by SPPG relating to or connected with the Portal and/or Services shall be binding on the User for all purposes whatsoever and shall be conclusive evidence of such communications, transactions, instructions or operations. The User has a duty to examine and verify the correctness of any and all confirmations, statements, records and any other documents issued by SPPG in relation to the E-Account, Portal and Services. The User further undertakes to promptly inform SPPG in writing of any alleged error, irregularity, discrepancies or omissions in such documents. If no such notice is received by SPPG within 14 days from the date stated in such documents, the User shall be (a) deemed to have conclusively accepted all content contained in such documents; and (b) liable for any and all losses arising from or in connection with any alleged error, irregularity, discrepancies or omissions in such documents. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg 10. OTHER BUSINESSES The Portal may provide links to websites or services of SPPG, SPPG’s Affiliates and certain other businesses and/or third parties. SPPG and its Affiliates are not responsible for examining or evaluating, and do not warrant the offerings of, any of these businesses or individuals or the content of their websites or services. SPPG does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. The User should carefully review their privacy statements and other conditions of use. 11. FURTHER AGREEMENTS In addition to these Terms & Conditions of Use, the access and/or use of specific aspects of the Portal, Services and/or the Content may be subject to additional terms and conditions that SPPG may prescribe. Access and/or use of additional services of SPPG’s Affiliates or other third parties may be provided through the Portal and/or Services under separate agreements with SPPG’s Affiliates or such other third parties where necessary. Such agreements shall strictly be between the User and such SPPG’s Affiliates or other third parties. Under no circumstances shall it be construed that, in the case of the User’s access to and use of the additional services of SPPG’s Affiliates or any third party, SPPG is a party to any transaction, if any, between the User and such Affiliate or third party, or that SPPG endorses, sponsors, certifies or is involved in the provision of such additional services through the Portal and/or Services. 12. DISCLAIMERS Certain links on the Portal, Content and/or Services may lead to websites or social media channels or apps not operated by or under the control of SPPG or its Affiliates. The User shall access such websites, social media channels or apps at their own risk and SPPG accepts no responsibility or liability for any damage caused or alleged to be caused by or in connection with the use of the material or functions contained on those websites, social media channels or app. Some parts of the Portal, Content and/or Services may contain advertising and/or other materials submitted by third parties. SPPG shall not be responsible for any error, omission or inaccuracy in any such advertising or such other materials. Any links to other websites, social media channels, apps or any advertising and/or materials submitted by third parties shall not be considered to be referrals or endorsements of such websites, social media channels, apps, advertising and/or materials and the links are provided purely for convenience or for informational purposes. The User agrees that the access to and/or use of such linked websites, social media channels, apps or advertising and/or materials submitted by third parties is entirely at the User’s own risk. The Portal, Services and the Content are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, SPPG makes no and expressly disclaims all representations or warranties of any kind, express or implied or statutory, including without limitation to warranties of accuracy, adequacy, completeness, timeliness, merchantability, currency, reliability, satisfactory quality, fitness for a general or particular purpose, title, non-infringement of third party rights and authenticity of any material or claim, continued available or compatibility with any other equipment or other software, and to any implied warranty arising from the course of dealing or usage or trade. The Content is only for general information or use. They do not constitute advice and should not be relied upon in making (or refraining from making) any decision. No oral advice or written information given through the Portal and/or the Services or by SPPG or its officers, directors, employees, agents, third party service providers or third party content providers shall create a warranty nor shall the User rely on any such information or advice. SPPG does not warrant that the Portal, Content and/or the Services provided will meet all or any of the User's requirements. In particular, SPPG does not warrant that the Portal, Content and/or the Services will always be available, accessible, complete, uninterrupted, timely, secure or error free. Further, SPPG makes no warranty that the Portal, Content and/or Services are free from Malware or defects which may affect the Portal, Content and/or Services generally. SPPG shall in no event be liable to the User if the User does not have a device which is compatible with the software of the Portal. SPPG reserves the right not to permit the User to access and/or use the Portal, Services and/or Content should the Portal be incompatible with the User’s device. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg To the fullest extent permitted by law, SPPG shall not, in any event, be liable to the User or any other party for any damages, losses, expenses, penalties or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, loss of profits or loss opportunity) arising in connection with the User's use of the Portal, Content and/or Services, or the User’s reliance on any Content and/or Services, regardless of the form of action and even if SPPG had been advised as to the possibility of such damages. Without prejudice to Paragraph 6 of this clause, should any liability be attributed to SPPG, SPPG’s Affiliates, and SPPG’s respective directors, officers, employees, agents, contractors and licensors, the total liability shall not exceed in aggregate the sum of S$200,000. 13. INDEMNIFICATION The User hereby agree to defend, indemnify and hold harmless SPPG and its Affiliates, officers, directors, employees, agents, third party service providers, third party content providers and licensors (“SPPG Indemnitees”) from and against all damages, claims, expenses, penalties and costs (including indemnification of legal costs on a full indemnity basis arising out of the User's use of the Portal, Content and/or the Services) suffered or incurred by SPPG Indemnitees in connection with or arising from (1) the User's access and/or use, or the User’s purported access and/or use of the Portal, Content and/or Services;(2) the User's breach or purported breach of any of these Terms & Conditions of Use; (3) the enforcement of SPPG’s rights under these Terms & Conditions of Use or in acting upon any instructions which the User may give in relation to the Portal, Content and/or Services; or (4) any negligence, fraud and/or misconduct on the User’s part. 14. TERMINATION The User may terminate these Terms & Conditions of Use by giving 30 days’ written notice to SPPG. SPPG shall be entitled to terminate the provision of the Services to the User immediately upon a breach by the User of any of the terms of these Terms & Conditions of Use with or without prior written notice. In the absence of such breach, SPPG may terminate the provision of the Portal, Services and/or Content to the User at any time in writing. For the avoidance of doubt, the User may not evade any legal proceedings or investigations by cancelling the User’s E-Account with SPPG or if the E-Account is terminated by SPPG. The User will remain liable for all obligations related to the User’s E-Account even after the E-Account is cancelled or terminated. Failure to comply with these Terms & Conditions of Use constitutes a material breach and may result in SPPG taking all or any of the following actions: (i) immediate, temporary or permanent withdrawal of the User’s right to use the Portal, Content or Services; (ii) immediate, temporary or permanent removal of any material uploaded by the User to the Portal; (iii) issuance of a warning to the User; (iv) legal proceedings against the User for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; (v) further legal action against the User; and/or (vi) disclosure of such information to law enforcement authorities as SPPG reasonably feel is necessary. SPPG will determine, in its reasonable discretion, whether there has been a breach of these Terms & Conditions of Use through the User’s use of the Portal and/or the Services. When a breach of these Terms & Conditions of Use has occurred, SPPG may take such action as it deems appropriate. SPPG has the right to disable the access of any User at any time, if in its reasonable opinion the User has failed to comply with any of the provisions of these Terms & Conditions of Use. SPPG will notify the User of any suspension or restriction of the User’s E-Account and of the reasons for such suspension or restriction as soon as SPPG can, unless notifying the User would be unlawful or would compromise SPPG’s reasonable security interests. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg SPPG excludes liability for actions taken in response to breaches of these Terms & Conditions of Use. The responses described in these Terms & Conditions of User are not limited, and SPPG may take any other action that it reasonably deems appropriate. 15. APP POLICIES, MODIFICATION, AND SEVERABILITY Please review our other policies, such as the SP Group Personal Data Protection Policy (https://www.spgroup.com.sg/personal-data-protection-policy) which may be updated and/or amended from time to time, which shall be deemed to be incorporated into these Terms & Conditions of Use. By using the Portal and/or the Services, the User agrees that all Personal Data of the User may be collected, used and disclosed by SPPG, its Affiliates and partners in accordance with SP Group Personal Data Protection Policy, as may be updated and/or amended from time to time. In addition to and without prejudice to any other consent which the User provides to SPPG from time to time (for example through the SP Group Personal Data Protection Policy), the User hereby authorises and consents to SPPG, its Affiliates and partners to collect, use and disclose the Personal Data of the User for the following purposes: a. To provide the User with access to and use of the Portal and/or Services; b. To process payments and all other matters in connection with the Portal and/or Services; c. To communicate with the User; d. To update SPPG’s records and to maintain the User’s E-Account; e. To verify the identity and authority of the User; f. To develop new services and products; and g. To carry out analytics, research, planning and statistical assessment. SPPG reserves the right to make such changes to these Terms & Conditions of Use as SPPG may in its discretion deem fit from time to time. SPPG will notify the User of such amendments by posting the changes on the Portal or such other method of notification as may be designated by SPPG (such as via email or other forms of electronic communications), which the User agrees shall be sufficient notice for the purposes of this paragraph. If the User does not agree to be bound by the changes to these Terms & Conditions of Use, the User shall immediately cease all access and/or use of the Portal and Services. The User further agrees that if he/she continues to use and/or access the Portal, Content and/or Services after being notified of such changes to these Terms & Conditions of Use, such use and/or access shall constitute an affirmative: (i) acknowledgement by the User of these Terms & Conditions of Use and its changes; and (ii) agreement by the User to abide and be bound by these Terms &Conditions of Use and its changes. Where any of part these Terms & Conditions of Use is deemed to be invalid, void, illegal or unenforceable, the legality, validity and enforceability of the remaining parts of these Terms & Conditions of Use shall not be affected or impaired thereby and shall continue in force as if such invalid, void, illegal or unenforceable part of these Terms & Conditions of Use was severed from these Terms & Conditions of Use. 16. REVISIONS The Content are subject to change (including, without limitation, modification, deletion or replacement thereof) from time to time at the sole discretion of SPPG and without notice the User. SPPG may upgrade, modify, alter, suspend, discontinue the provision of or remove, whether in whole or in part, this Portal, the Content and/or the Services at any time without notice and without assigning any reason therefore. SPPG shall not be liable if any such upgrade, modification, suspension or alteration prevents the User from accessing this Portal, Content and/or the Services or any part thereof. 17. MISCELLANEOUS The User may not assign any of his/her rights under these Terms & Conditions of Use without SPPG’s prior written consent. SPPG may assign its rights under these Terms & Conditions of Use to any of its Affiliates or any third party. No failure or delay to exercise SPPG’s rights under these Terms & Conditions of Use shall operate as a waiver thereof nor shall such failure or delay affect the right to enforce SPPG rights under these Terms & Conditions of Use. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg A person or entity who is not a party to these Terms & Conditions of Use (other than SPPG’s Affiliates) shall have no right under the Contracts (Rights of Third Parties) Act (Chapter 53B of Singapore) or any similar legislation in any jurisdiction to enforce any term of these Terms & Conditions of Use. Without prejudice to the generality of the above, SPPG’s right to vary, amend or rescind these Terms & Conditions of Use in accordance with these Terms & Conditions of Use may be exercised without the consent of any person or entity who is not a party to these Terms & Conditions of Use. User agrees and acknowledges that these Terms & Conditions of Use and the Services do not include the provision of Internet access or other telecommunication services by SPPG. Any Internet access or telecommunications services (such as mobile data connectivity) required to access and use the Content and/or Services shall be the User’s sole responsibility and shall be separately obtained by User, at the User’s own cost, from the appropriate telecommunications or internet access service provider. Nothing herein shall be construed as a representation by SPPG and/or its Affiliates that the information and materials contained in or accessed through this Portal is appropriate or available for use in geographic areas or jurisdictions other than Singapore. By accessing and/or using this Portal and/or the Services, the User agrees that such access and/or use, as well as these Terms & Conditions of Use shall be governed by, and construed in accordance with, the laws of Singapore and the User agrees to submit to the exclusive jurisdiction of the Singapore courts. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg

03 2020 年 11 月 13 日 星 期 五 有 新 闻 通 报 ? 请 拨 早 报 热 线 本 地 新 闻 热 线 :1800-7418383 采 访 组 :zblocal@sph.com.sg 传 送 照 片 :9720-1182 网 站 :www.zaobao.sg 面 簿 :facebook.com/zaobaosg 订 阅 / 广 告 发 行 部 热 线 :6388-3838 分 类 广 告 :1800-2898833 广 告 :1800-8226382 11 13 24 34 29-50 低 排 放 汽 车 税 务 回 扣 明 年 再 增 5000 元 高 排 废 车 附 加 费 提 高 多 达 7500 元 明 年 1 月 起 , 低 排 放 的 A1 级 和 A2 级 汽 车 可 获 多 5000 元 税 务 回 扣 , 德 士 则 有 多 7500 元 。 明 年 7 月 1 日 开 始 , 废 气 排 放 量 较 高 的 C1 级 和 C2 级 汽 车 与 德 士 附 加 费 也 将 大 增 。 黄 贝 盈 林 静 雯 报 道 npeiyin@sph.com.sg limjw@sph.com.sg 为 鼓 励 消 费 者 选 购 废 气 排 放 量 较 低 的 车 款 , 政 府 将 在 明 后 两 年 推 行 增 强 版 车 辆 减 排 税 务 计 划 , 让 低 排 放 汽 车 享 有 额 外 5000 元 税 务 回 扣 , 废 气 排 放 量 较 高 的 车 则 需 缴 付 更 高 的 附 加 费 。 根 据 国 家 环 境 局 和 陆 路 交 通 管 理 局 昨 天 发 表 的 联 合 文 告 , 新 的 车 辆 减 排 税 务 计 划 (Vehicular Emissions Scheme, 简 称 VES) 将 于 明 年 1 月 1 日 生 效 , 直 至 2022 年 12 月 31 日 。 新 计 划 推 行 后 , 低 排 放 的 A1 级 和 A2 级 汽 车 可 获 多 5000 元 税 务 回 扣 。 换 言 之 ,A1 级 汽 车 可 享 回 扣 将 由 目 前 的 2 万 元 增 至 2 万 5000 元 ,A2 级 的 回 扣 则 增 至 1 万 5000 元 。 由 于 德 士 行 驶 里 程 较 高 , 德 士 享 有 的 税 务 回 扣 比 汽 车 高 50%, 为 7500 元 。 废 气 排 放 量 较 高 的 C1 级 和 C2 级 汽 车 则 须 相 应 缴 付 多 5000 元 , 德 士 则 须 多 付 7500 元 。 为 了 给 市 场 时 间 缓 冲 , 这 项 额 外 附 加 费 将 从 明 年 7 月 1 日 才 开 始 征 收 。 适 用 于 新 注 册 汽 车 、 德 士 与 进 口 二 手 车 的 VES, 自 2018 年 1 月 1 日 推 出 后 , 取 得 显 著 成 效 。 2018 年 第 三 季 至 今 年 第 一 季 之 间 , 因 符 合 废 气 排 放 标 准 而 享 有 税 务 回 扣 、 新 注 册 的 中 小 型 汽 车 (A 组 ) 和 大 型 及 豪 华 车 (B 组 ) 就 增 加 了 约 六 成 , 须 支 付 附 加 费 的 A 组 和 B 组 新 车 则 减 少 约 两 成 。 目 前 仅 占 汽 车 总 数 0.19% 买 电 动 车 回 扣 多 达 4.5 万 元 VES 对 各 等 级 的 五 种 污 染 物 质 水 平 要 求 暂 维 持 不 变 。 环 境 局 下 来 会 就 进 一 步 收 紧 VES 等 级 标 准 的 可 能 性 , 征 询 业 界 看 法 。 我 国 最 终 的 目 标 是 在 2040 年 前 淘 汰 所 有 内 燃 式 引 擎 车 辆 , 让 车 辆 采 用 更 清 洁 能 源 驱 动 。 所 以 除 了 VES, 政 府 早 前 也 宣 布 推 行 电 动 车 附 加 注 册 费 优 惠 (Electric Vehicle Early Adoption Incentive), 为 电 动 车 买 家 提 供 最 多 2 万 元 的 回 扣 。 这 么 一 来 , 新 的 VES 一 旦 生 效 , 购 买 全 新 的 电 动 汽 车 和 电 动 德 士 就 可 获 得 多 达 4 万 5000 元 和 5 万 7500 元 的 回 扣 , 进 一 步 缩 小 电 动 车 和 同 类 型 内 燃 式 引 擎 车 辆 的 价 格 差 距 。 目 前 , 电 动 车 的 售 价 仍 相 对 高 昂 , 使 用 率 也 因 此 偏 低 。 陆 交 局 数 据 显 示 , 截 至 今 年 10 月 底 , 我 国 仅 有 1203 辆 电 动 汽 车 注 册 , 占 汽 车 总 数 的 0.19%; 电 动 德 士 则 有 121 辆 , 占 全 国 1 万 6012 辆 德 士 的 0.76%。 交 通 部 长 王 乙 康 昨 天 在 面 簿 贴 文 说 , 为 了 让 电 动 车 更 普 及 , 车 辆 减 排 税 务 调 整 回 扣 / 汽 车 德 士 等 级 附 加 费 目 前 上 调 后 目 前 上 调 后 A1 2 万 元 2 万 5000 元 * 3 万 元 3 万 7500 元 * 回 扣 A2 1 万 元 1 万 5000 元 * 1 万 5000 元 2 万 2500 元 * B 0 0 0 0 C1 1 万 元 1 万 5000 元 ** 1 万 5000 元 2 万 2500 元 ** 附 加 费 C2 2 万 元 2 万 5000 元 ** 3 万 元 3 万 7500 元 ** * 上 调 后 的 回 扣 从 明 年 1 月 1 日 起 生 效 ** 上 调 后 的 附 加 费 从 明 年 7 月 1 日 起 生 效 资 料 来 源 / 国 家 环 境 局 、 陆 路 交 通 管 理 局 政 府 须 让 充 电 更 为 方 便 。 全 岛 现 有 约 1800 个 电 动 车 充 电 点 , 政 府 计 划 到 了 2030 年 把 充 电 点 增 至 2 万 8000 个 。 为 达 成 这 个 目 标 , 王 乙 康 说 , 当 局 正 全 面 检 讨 方 案 , 探 讨 能 如 何 更 好 地 借 助 私 企 的 投 资 和 专 长 , 并 会 适 时 公 布 详 情 。“ 显 然 , 电 动 车 将 成 为 现 实 , 但 我 们 须 要 接 纳 并 推 广 电 动 车 。” 另 一 方 面 , 新 加 坡 能 源 集 团 和 韩 国 汽 车 巨 擘 现 代 汽 车 集 团 (Hyundai Motor Group) 昨 天 也 宣 布 签 署 商 业 合 作 协 议 , 加 速 电 动 车 在 本 地 普 及 化 。 现 代 汽 车 集 团 上 个 月 刚 宣 布 斥 资 近 4 亿 元 , 在 本 地 建 造 创 新 中 心 , 研 发 生 产 电 动 车 等 新 型 汽 车 技 术 。 运 营 本 地 最 大 高 速 充 电 网 络 的 新 能 源 将 与 现 代 汽 车 合 作 , 共 同 开 发 东 南 亚 首 创 的 电 池 出 租 商 业 模 式 , 让 电 动 车 用 户 直 接 租 用 电 池 。 早 报 图 表 � 明 年 起 , 新 的 电 动 汽 车 可 享 有 多 达 4 万 5000 元 的 回 扣 , 政 府 也 在 探 讨 增 设 充 电 设 施 , 方 便 电 动 车 充 电 。( 档 案 照 片 ) 车 商 : 充 电 点 等 基 础 设 施 是 买 家 一 大 考 量 林 静 雯 报 道 limjw@sph.com.sg 废 气 排 放 量 较 低 的 车 款 下 来 两 年 可 获 多 5000 元 税 务 回 扣 , 受 访 车 商 认 为 , 虽 然 这 能 鼓 励 更 多 买 家 考 虑 选 购 电 动 车 , 但 由 于 电 动 车 车 款 有 限 , 买 家 现 阶 段 应 多 会 选 择 其 他 较 环 保 的 车 款 。 由 于 大 多 数 电 动 车 都 符 合 A1 级 废 气 排 放 标 准 , 加 上 高 达 2 万 元 的 电 动 车 附 加 注 册 费 优 惠 , 购 买 全 新 电 动 汽 车 可 省 下 多 达 4 万 5000 元 费 用 。 百 胜 汽 车 集 团 主 席 梁 南 兴 受 访 时 说 :“4 万 5000 元 对 买 家 有 很 大 的 吸 引 力 , 不 过 目 前 电 动 车 较 多 属 大 型 车 款 , 抵 岸 价 很 高 , 因 此 回 扣 对 价 格 影 响 不 大 。 下 来 韩 国 现 代 等 估 计 会 生 产 更 多 中 小 型 电 动 车 款 , 抵 岸 价 较 低 加 上 回 扣 后 会 更 具 吸 引 力 。” 市 面 上 目 前 有 10 多 种 纯 电 动 车 款 , 包 括 雷 诺 电 动 车 Zoe、 韩 国 现 代 Kona 和 Ioniq 等 , 最 便 宜 的 要 价 10 多 万 元 。 沃 尔 沃 汽 车 代 理 商 Wearnes Automotive 总 经 理 蔡 素 芳 也 指 出 , 提 供 更 多 回 扣 是 朝 鼓 励 更 多 人 采 购 电 动 汽 车 的 正 确 方 向 前 进 , 但 买 家 是 否 会 因 这 笔 回 扣 而 买 电 动 车 , 还 言 之 过 早 。 “ 回 扣 固 然 重 要 , 但 买 家 的 一 大 考 量 仍 是 本 地 是 否 已 有 足 够 基 础 设 施 如 充 电 点 等 , 可 让 他 们 以 最 快 的 方 式 为 车 充 电 。” 另 一 方 面 , 也 是 新 加 坡 汽 车 出 入 口 商 协 会 荣 誉 顾 问 的 梁 南 兴 指 出 , 电 动 车 还 未 普 及 , 许 多 买 家 较 可 能 转 向 购 买 其 他 废 气 排 放 量 较 低 的 汽 车 , 这 让 引 进 较 多 A2 级 车 款 的 平 行 入 口 商 占 优 势 。 平 行 入 口 商 引 进 的 本 田 Shuttle 和 本 田 Vezel 等 A2 级 车 款 , 在 新 车 辆 减 排 税 务 计 划 下 享 有 回 扣 后 , 价 格 将 更 具 竞 争 力 。 例 如 , 本 田 Vezel 目 前 售 价 约 9 万 元 , 有 了 额 外 5000 元 回 扣 后 , 与 约 8 万 元 的 丰 田 Vios 车 价 更 接 近 , 让 买 家 更 愿 意 购 买 前 者 。 本 田 代 理 商 嘉 摩 哆 总 经 理 黄 成 顺 则 指 出 , 车 商 无 法 只 引 进 A1 级 和 A2 级 车 款 , 也 会 有 排 放 量 较 高 的 车 款 , 因 此 成 本 料 增 加 。 他 目 前 引 进 的 A2 级 车 款 有 Jazz,C1 级 的 有 Odyssey 和 CRV 休 旅 车 等 。

Powering up CNY efforts with SP Group By Navin Sregantan navinsre@sph.com.sg @NavinSreBT Singapore “I am happy that the volunteers visited me. It’s nice to have my home decorated to welcome the New Year. This will be a lucky year,” said resident Lee Khee Hoon, with SP Group volunteers lending a helping hand. PHOTO: SP GROUP IN THE lead up to Chinese New Year (CNY), households spend much time committing to spring-cleaning and the hanging up of festive decorations to usher in the New Year. SP Group’s staff volunteers – SP Heart Workers – paid a visit on Jan 31 to more than 300 households at two rental blocks in the Limbang area of Marsiling-Yew Tee GRC to lend a hand in decorating the homes for the festive period. Residents were offered a variety of CNY wall and door decorations, which featured Chinese well-wishes, together with decorative Chinese knots to hang around their houses. The gesture by SP Group staff was well received by the residents. Said Limbang resident Lee Khee Hoon: “I am happy that the volunteers visited me. It’s nice to have my home decorated to welcome the New Year. This will be a lucky year.” This visit was one in a series of CNY-themed community outreach initiatives by SP Group in January and early February, which concluded with a CNY dinner for 900 needy residents living in the Marsiling-Yew Tee GRC on Feb 3. Minister for National Development and Anchor Minister for Marsiling-Yew Tee GRC Lawrence Wong and advisers to the GRC’s grassroots organisations joined the residents at the dinner. Mr Wong said: “We appreciate and welcome the efforts by SP Group to give back to the community. “The initiatives by SP Group complement existing government schemes and the efforts of our grassroots volunteers to help our residents in need, and our community strengthen bonds,” he added. The grid operator’s other initiatives include its work with the Ang Mo Kio Family Service Centre (AMKFSC). On Feb 1, SP Heart Workers spent an afternoon doing up CNY decorations and enjoying festive treats with children who receive support from the AMKFSC. In January, SP Group volunteers and AMKFSC incorporated their monthly initiative of distributing fruit and vegetables to about 25 needy families in the Ang Mo Kio area into its festive giving efforts. The programme started in October 2017 and will see the Heart Workers distribute such essentials to the families for February today. In keeping with the theme of long-tailed engagement with AMKFSC, SP Group is currently making plans with Marsiling-Yee Tee GRC to offer this initiative to needy families in the GRC. Throughout 2018, 300 SP Heart Workers will be involved in a series of community assistance programmes planned with volunteers from Marsiling-Yew Tee GRC grassroots organisations. The group’s next engagement with the GRC will see SP Heart Workers pack and distribute close to 2500 goodie bags – called Power Packs – consisting of Halal-certified food essentials to residents in March. Wong Kim Yin, group chief executive officer, SP Group, said: “While we strive to enhance the quality of life of Singaporeans through providing reliable power supply, we hope to provide additional support for the needy through our giving and volunteer work.”

Advisory for Consumers Switching to Buy Electricity from the Wholesale Electricity Market Through SP Group 1. Switching is not compulsory. There is no deadline for switching, so take your time to understand your options before making a decision. 2. Switching to a retailer will not affect your electricity supply. SP Group will continue to operate the national power grid and deliver electricity to you. 3. If you switch to buy electricity from the Wholesale Electricity Market through SP Group, the electricity rate you pay is uncertain, as it will vary every half hour depending on the prevailing demand and supply situation in the wholesale electricity market. 4. Before you sign up with SP Group to buy electricity at the wholesale electricity price: • Read the Fact Sheet which summarises the key contractual terms. • Ask SP Group to explain the terms and conditions of the contract if you do not understand them. 5. For any dispute with SP Group, you can approach the Consumers Association of Singapore (CASE) for assistance. • Website: www.case.org.sg • Hotline: 6100 0315 (Operating hours: Mon to Fri, 9am to 5pm) Visit www.openelectricitymarket.sg or call 1800-233-8000 for more information Fact Sheet for Non-Standard Price Plan Note: 1) The Energy Market Authority (EMA) requires SP Group to provide you with this Fact Sheet before you enter into an Electricity Supply Contract with SP Group to buy electricity from the Wholesale Electricity Market at the wholesale electricity price. This Fact Sheet provides you with key information about the contract. 2) SP Group must answer any questions you have about this Fact Sheet. 3) Unless otherwise stated, all fees and charges stated in this Fact Sheet are inclusive of the Goods and Services Tax (GST). If there is any change to the GST rate during the contract duration, SP Group reserves the right to update the applicable fees and charges to be inclusive of the prevailing GST rate. A. General Information Name of Electricity Service Provider: SP Group Fact Sheet Version Date: 1 Jan 2023 B. Electricity Price Plan Information Name of Price Plan: Wholesale Electricity Price Type of Price Plan (see footnote 1): This is a Non-Standard Price Plan. The electricity rate to be paid by you is: Non-Standard The electricity rate will be determined based on the Uniform Singapore Energy Price (USEP) and other ancillary charges published by the Energy Market Company (www.emcsg.com) in accordance to the Market Support Services Code. The USEP is the half-hourly energy price in the Singapore Wholesale Electricity Market (SWEM). SP Group must clearly state any incentives (including the terms and conditions) that you will receive if you contract for the electricity price plan (see footnote 2): Not applicable Contract Duration: Automatic Renewal of Contract (see footnote 3): Not applicable The contract has no expiry date. To terminate the contract, simply contact SP Group directly. There will be no charge to terminate the contract. Advanced Meter Required (see footnote 4): No Direct Billing of Electricity Charges by SP Group (see footnote 5): Yes C. Additional Fees or Charges For Electricity Services One-Time Registration Fee: Nil Late Payment Charge: 1% of overdue amount Early Termination Charge (see footnote 6): Nil Any Other Fees and Charges (see footnote 8): 1 Security Deposit (see footnote 7): SP Group will require you to provide a security deposit, and this will be billed to your first bill. The below indicative charges are regulated and approved by the EMA, and will be included in your monthly electricity bill: List of Other Applicable Charges Rate (excl. GST) Rate (incl. 8% GST)* Vesting Contract Debit/Credit Vesting Contract Debit/Credit Variable Variable Transmission Charges for Low Tension Off Peak Period Charge $0.0462 per kWh $0.0499 per kWh Peak Period Charge $0.0594 per kWh $0.0642 per kWh Recurring Market Support Service Charges Meter Reading and Data Management $2.1800 per meter $2.3500 per meter Market Development and Systems Charge $0.0098 per kWh $0.0106 per kWh Retail Settlement Uplift $0.0015 per kWh $0.0016 per kWh *The figures may not reflect the full GST effect due to rounding Refer to www.openelectricitymarket.sg for the list of applicable charges. A one-time installation fee of $43.20 (incl. 8% GST) may be charged if you opt for a smart meter. D. Bundled Product or Services (see footnote 9) There are other products or services bundled with the electricity price plan: No If yes, SP Group should specify below what are the bundled products or services. You should discuss the details with SP Group such as the applicable fees and charges as well as the terms and conditions for accepting the bundled products or services: Not applicable E. Footnotes 1) Please note the differences between a Standard Price Plan and Non-Standard Price Plan. Standard Price Plan Electricity Rates • Inclusive of all applicable charges that vary according to the level of consumption. • Will not change throughout the contract duration. Other Fees and Charges • No recurring charges or fees throughout the contract duration. Non-Standard Price Plan • May not be inclusive of all applicable charges that vary according to the level of consumption. • May change in accordance with the terms and conditions of the contract. • May include recurring charges or fees throughout the contract duration. Contract Duration • 6, 12 or 24 months. • Not limited to 6, 12 or 24 months. Pricing Structure • Fixed Price. Pay a fixed rate (e.g. 20 cents/kWh) for electricity throughout the contract duration. • The electricity retailer may set its own pricing structure, while SP Group can only sell electricity at the USEP. OR • Discount Off the Regulated Tariff. Enjoy a discount off the prevailing regulated tariff (e.g. 5% off) throughout the contract duration. More Information • Visit the Price Comparison Tool at compare.openelectricitymarket.sg to compare the Standard Price Plans offered by different electricity retailers • Visit the electricity retailer’s or SP Group’s website to enquire on Non- Standard Price Plans. 2) SP Group is not allowed to offer any incentive. 3) This contract offered by SP Group has no contract expiry date. 2 4) An advanced meter is a digital meter capable of measuring your electricity consumption every half-hour. It is optional to install an advanced meter to measure your half-hourly electricity consumption unless the price plan you sign up for requires one. The Standard Price Plans do not require an advanced meter. 5) With direct billing, SP Group will bill you directly for electricity supply, and send you a separate bill for the other utilities (such as water and gas supply). 6) SP Group is not allowed to charge you a fee if you terminate the contract. 7) SP Group will require you to provide a security deposit, and this will be billed to your first bill. 8) SP Group will require you to pay other fees and charges, including the prevailing market-related charges. You may refer to www.openelectricitymarket.sg for more information on the market-related charges. 9) SP Group is not allowed to bundle the supply of electricity with other products and/or services. 3

B6 HOME FRIDAY, NOVEMBER 22, 2013 FRIDAY, NOVEMBER 22, 2013 HOME B7 Like arteries and veins that keep the body alive with a constant flow of blood, close to 26,000km of cables, more than 3,240km of gas pipelines and a 3,000-strong team of people work around the clock to keep Singapore’s lights on and air cool. Arti Mulchand speaks to the unsung heroes. POWER TRIP Lighting up Marina Bay Getting power to the people IN 2004, when Mr Peter Leong oversaw the engineering division at Premas International, which provides property management services, Singapore was hit by one of its worst blackouts in history. Piped gas supply from Indonesia to Singapore’s power stations was disrupted by a technical fault and most turbines were unable to switch to the backup source of fuel. It caused a two-hour outage affecting more than 300,000 homes. In one home in Jurong, a man had a heart attack and needed to get to a hospital. The lifts did not work. At the time, Premas managed the Jurong Town Council, to which Mr Leong provided engineering support. “I had to send our contractor up to carry him down. I saw how the residents were affected. Failure can be very serious and I know how important continuity is. I remember that even now,” recalled the 57-year-old, who joined Singapore Power (SP) PowerGrid as general manager about five years ago. That image remains with him, and has served as a constant reminder in his current role as managing director of SP PowerGrid – he has to ensure “the lights are always on” for the company’s 1.4 million customers. “Singapore is like a copper mine. There is 26,000km of copper underground because everything needs power. Just like blood needs to flow to every part of the body, electricity needs to flow to every corner of Singapore. And like the human heart, we cannot afford to fail, so we do everything we can and put every effort into ensuring nothing goes wrong.” The three main areas Singapore Power covers are: planning and strategy, that is, planning ahead for energy needs; network development, that is, building the transmission and distribution network; and network management, that is, operating and maintaining network equipment. “The team works 24/7 to ensure the health of the system. We A SERIES BROUGHT TO YOU BY Building a more resilient grid THE power grid of the future could include a large number of distributed renewable generation sources such as solar photovoltaics, energy storage facilities and energy management systems. It is also expected to be flexible and scalable, such that fluctuations in energy demand or supply will not affect the grid’s stability and reliability. A team from the National University of Singapore, headed by Associate Professor Dipti Srinivasan, is working with SP PowerGrid to look into “dynamic optimisation and energy management for smart grids”. It hopes to develop a set of computational tools that will, among other things, automatically diagnose faults so outages can be handled quickly. respond immediately to any system distress,” Mr Leong said. Temperatures of transformers are taken, insulating oil is checked, and other parameters are continuously measured – whether online or off – to ensure that Mr Peter Leong, 57, managing director of SP PowerGrid, says that energy demand in Singapore has increased dramatically between the pre-war period and now. PHOTO: LIM YAOHUI FOR THE STRAITS TIMES the power paramedics can be sent in for swift and often pre-emptive responses. Exercises are conducted for everything from network management to billing, so that if anything goes wrong, everyone knows what to do. In the last 20 years, Singapore has achieved one of the most reliable grids in the world – the average amount of outage time has gone from 27.44 minutes per person a year two decades ago, to less than half a minute now. But just like Singapore has evolved, so must the power superhighways. Mr Leong says that energy demand has increased dramatically between the pre-war period and now. Power is pumped through some 26,000km of cables to more than 10,000 transmission and distribution substations that convert electricity into the necessary voltages for various uses. “As power demand grows, it becomes more efficient to push through power with higher-voltage cables. It is not unlike Singapore’s highways. Where two lanes used to do the job, we now have the Marina Coastal Expressway, which is 10 lanes wide. As energy intensity grows, we need a bigger highway,” said Mr Leong. The North-South and East-West Electricity Cable Tunnel Project is part of that expansion. Its two 60m-deep tunnels will span 35km way below the MRT and even the sewerage system and, when completed in 2018, will reinforce Singapore’s power grid as one of the most reliable in the world, said Mr Leong. The company has been looking into how new technologies and energy sources, such as solar photovoltaic power, could impact the grid. As Mr Leong listed some of the major infrastructural projects in store for the nation – Changi Airport’s Terminal 5, Project Jewel at Changi Airport, the redevelopment of the southern waterfront and new container ports at Tuas – his eyes lighted up. “We have to plan now for tomorrow,” he said with a smile. Mr Leong, who studied electrical engineering at RMIT University in Australia and did his master’s at the National University of Singapore, began his career at the then-Singapore Institute of Standards and Industrial Research, which eventually merged with the National Productivity Board to become Spring Singapore. There, he spent 18 years with safety on his mind, operating the nation’s test lab for equipment and accessories that connected to the electricity network, then regulated by PUB, the national water agency. He did product testing and also participated in investigations into electrical deaths. When he moved on to Premas, he oversaw the maintenance and operation of equipment such as chillers, lifts and switchboards in commercial buildings and techno parks, and several town councils. But it is at Singapore Power that he has found a “better sense of purpose”, he said. “I love being able to look at how to do things differently, and I can never say that my job is done. This is a journey without a finish line.” Mr Thiam Chiong Seng helped build the Marina South substation, which powers Marina Bay Sands and Gardens by the Bay. ST PHOTO: NEO XIAOBIN Senior engineer Chu Xiao En (left) at SP PowerGrid’s Emergency Operations Centre. PHOTO: LIM YAOHUI FOR THE STRAITS TIMES MORE THAN DRAWING LINES ASK senior engineer Chu Xiao En what the biggest misconception about her job is and she will tell you it is this: “People think that planners only draw lines.” The 27-year-old works in Singapore Power’s planning and strategy division, which plans for Singapore’s electrical infrastructural needs five, 10 and even 20 years down the road. They include the need for new substations, and the renewal or decommissioning of old ones. “While the end result of a plan and review might be a line connecting two substations, a lot of analysis goes into exploring every possible option and anticipating all kinds of contingencies,” she said. The 15-strong team she belongs to gathers input from customers along Singapore Power’s transmission and distribution grid, and looks at the growth and development plans for the country, said Ms Chu, who oversees network planning for Singapore’s western region. She covers areas WHEN Mr Thiam Chiong Seng drives along the East Coast Parkway and past the Marina Bay area, it is rarely without a smile on his face. The 47-year-old engineer is the director of network development at Singapore Power (SP), where he has worked for 16 years doing high-voltage equipment installations, including at the Marina South substation. That means keeping the lights on in iconic buildings that include Marina Bay Sands, the Marina Bay Financial Centre and Gardens by the Bay. “With Marina Bay, I know that we are literally powering it. You can see and feel the impact,” he said. “That’s why it’s very exciting being in the energy business. You’re not dealing with tiny electronics. What we build is so huge so you feel a real sense of satisfaction when you see a job completed.” SP’s network development engineers develop and build the infrastructure that ensures continuous and reliable power supply to households, as well as industrial and commercial buildings. This includes forging the fit between network demand and supply, conducting simulations and doing tests and checks on equipment before it is used. “We don’t want a situation in such as Choa Chu Kang, Jurong, Woodlands and Ayer Rajah. Part of the job includes carrying out simulation studies, planning cable routes and substation sites, and figuring out how to get the best possible network at the lowest cost. Each year, her department submits an updated 10-year plan to the Energy Market Authority (EMA), which takes into account developments and changes. “The EMA works top down and we work bottom up to forecast the national energy demand,” she explained, adding that based on the latest estimates, energy demand in Singapore could grow between 2.2 per cent and 3.7 per cent each year between this year and 2023. It is that kind of work that appeals to the self-confessed applied mathematics and physics fan. “I have always been a rational and logical person so that’s what attracted me to engineering. I like that one plus one will always be which we turn the equipment on and you suddenly see ‘fireworks’. We have our biggest fireworks display on National Day and we’d like to keep it that way,” Mr Thiam said with a laugh. What makes the Marina South substation unique is that it is Singapore’s first substation that can receive bulk energy transmissions at 230 kilovolts (kV) from the power generation companies and then convert it to 22kV, which is the voltage at which some consumers can use it. Usually, power has to be converted to 66kV before being reconverted to 22kV or lower voltages, but new equipment allows it to bypass that intermediate stage. That means saving on space and equipment cost. The current capacity of the substation is 300 megavolt amperes (MVA) – meaning it can power up an area up to twice the size of Ang Mo Kio Town. “But we have also future-proofed it so it can deal with the area’s expansion,” he explained, adding that the substation is capable of servicing the area’s needs for at least the next decade. The substation also has three sets of 230kV cables to create a situation of “double redundancy”, so even if one set is knocked out, the other two function as two,” said the Singapore Power scholar who did her degree in electrical engineering at Imperial College and her master’s at Stanford University. She joined Singapore Power in 2009. The job has multiple challenges. For instance, her department is looking into the renewal of a lot of electrical infrastructure that was created in the 1980s, but there are limitations on what can be done. “Most of the renewals are done in mature estates, so you’re working with a live network. You need to have a step-by-step contingency plan for anything that might go wrong,” she explained. The four years that Ms Chu has been at Singapore Power have included a three-month stint at the company’s Melbourne-based subsidiary Jemena, and eight months in Network Management, a department tasked with ensuring that power supply to customers does not get disrupted. She worked on, for instance, the diversion of power cables that Planning for the next generation back-up, keeping the lights on. Mr Thiam got involved in the Marina South project in 2000, when his team helped outline the technical requirements for transmitting power through South-east Asia’s first Common Services Tunnel, which was being built by the Urban Redevelopment Authority at the time. Those tunnels, which sit between 2.5m and 20m underground, deliver everything from electricity to chilled water and telecommunication cables. “The Government realised the CBD (Central Business District) had to be expanded, and we were able to support them in the development,” said Mr Thiam, who oversees a department of 18, including six engineers. Mr Thiam, who studied electrical and electronic engineering at Nanyang Technological University, started out in an industrial air-conditioning company before moving to an SP subcontractor doing maintenance work on 230kV transformers. He was so impressed with Singapore Power that he ended up applying for a job. He has not looked back since. What he is especially proud of is that other countries look to Singapore for the types and technical specifications of equipment used and even quality control processes. But communicating this information can be harder than one can imagine. “In China, it would be rude to speak English, but try finding the Chinese word for cross-linked polyethylene (XLPE) or polypropylene laminated paper (PPLP). Chinese is not our native language for technical terms,” he exclaimed with a laugh, referring to the types of insulation materials used in cables. His overseas exposure has also been eye-opening, not least because of the much higher tolerance level other countries have for disruptive electrical and road works. “In China and India, they understand that electrical cabling is for the good of the country. Here? We have to work at night or traffic would be obstructed, and we can work only a limited number of hours at night because residents complain about the noise,” he said, shaking his head. During the Marina South substation project, for instance, one 900m stretch of road between Anson Road and Cecil Street took almost two years to complete because work could be done only between 8pm and 4am and the noisier work had to be finished by 10pm. “In other countries, they would just block off the road and finish it up in just months.” had been laid under Upper Bukit Timah Road to make way for the construction of Downtown Line 2, which is due to be completed in 2016. “I never realised how much went into the planning of an MRT line. There is a lot of preparatory work that has to be done alongside other utility providers. I am now a lot more tolerant of road works,” said Ms Chu, whose husband is also an electrical engineer in the power sector. The time spent in Network Management made her an unlikely sympathiser when a fire broke out at SingTel’s Bukit Panjang facility in October, disrupting a range of services across the island, including her pay TV services at home. She was part of a team that, following a fault that tripped a circuit in Woodlands in 2009, had to walk along roads that had cables under them, armed with cable fault detectors and special headphones to identity the problem segment. It was about a day and a half before the segment was isolated, and only then could contractors proceed to dig up the road, find the fault and fix it. She said: “While the public was asking why there were no back-ups during the SingTel incident, I felt appreciative of what they were trying to do to restore the network. When these things happen, you are really trying your best to get things back up. I understand how challenging that can be.” And while being a planner also means gratification is much delayed, since most of the projects she has had a hand in planning have yet to become a reality, it makes the job no less fulfilling. “We get to be involved first-hand in nation-building. And I appreciate that the good performance of our network today is the result of the work of some of my mentors and the planners that have come before me. “Now, we’re planning for the next generation.” ENSURING SMOOTH OPERATIONS All fired up about keeping businesses cool SINGAPORE District Cooling’s (SDC) senior engineering officer for safety Ariff Shah Mohd proudly declares that in his seven years with the plant, there has not been a single serious accident. The plant, which spans 19,000 sq m, supplies the chilled water that keeps many buildings in the Marina Bay financial district cool. Among his responsibilities: to ensure compliance with safety measures and equipment, and make sure that all the permits for machinery are in order. “I have to cultivate a culture of safety among the staff as well as our contractors, and ensure that the plant has reliability and efficiency and operates safely. It can be tricky, and you have to be alert,” said the 39-year-old, who holds a position more often held by someone who is trained in engineering. Mr Ariff, an Institute of Technical Education graduate who studied mechanical and electrical drafting and design, toyed with the idea of becoming a policeman before ending up in IT support. Eventually, he learnt the ropes as an operations technician at a petrochemical plant on Jurong Island. That led him to a similar position at the SDC plant, which began operations in 2006. SDC is a joint venture between Singapore Power and Dalkia. After four years, he was given the opportunity to pursue a oneyear specialist diploma in workplace safety and health at Singapore Polytechnic in 2009, after which he was promoted to engineering officer for safety and projects. This year, he became senior engineering officer for safety. Today, he oversees all of the plant’s safety matters, including safety precautions that are in place, risk assessment, safety compliance and training. He is also the secretary of the plant’s 10-man safety committee, which meets once a month. This father of two is so passionate about safety that, this week, his team held its first SDC Safety Day. Some 70 spouses and children of SDC’s staff had a first-hand look at how the plant works and a lesson on why safety matters. Safety Day will now be an annual affair. Similarly, Mr Wong Toon Soon, the operations manager of Keppel District Heating and Cooling Systems (DHCS), started out in construction, doing electrical installations. Mr Wong, who is now 51 and also a father of two, became an electrical foreman after completing a full-time Industrial Technician Certificate course at Singapore Technical Institute. Mr Wong, who received his diploma in electrical engineering from Singapore Polytechnic in Neither Keppel DHCS operations manager Wong Toon Soon (above) nor Singapore District Cooling senior engineering officer for safety Ariff Shah Mohd (right) started their careers in the district cooling field, but both men now power vital aspects of their plants which provide cooling services in various parts of Singapore. ST PHOTOS: CAROLINE CHIA, NEO XIAOBIN 1991, was also keenly interested in energy efficiency, which was a buzzword in the late 1990s. He was introduced to the brand-new sector of district cooling when his company became involved in the construction of the Keppel DHCS plant in Changi Business Park, Singapore’s first district cooling system, in 1998. When completed, it would provide cooling services to businesses in the area, including commercial, banking, biomedical and wafer fabrication customers. Fascinated, he applied for a position as senior control engineer in 2003. He said: “During the construction phase, I realised they were using the latest energy-efficient technologies and I was excited at the prospect of learning more. This was my opportunity.” Just three years later, he was promoted to operations manager of all three of Keppel’s DHCS facilities. Keppel is the only other provider of district cooling services here, and services 18 customers in Changi Business Park and 18 at Biopolis. It also provides district cooling at Woodlands Wafer Fab Park. Mr Wong, who also has specialist diplomas in energy efficiency management and security networking, ensures that the plants run smoothly, and works closely with Keppel’s customers to help them maximise their efficiency gains. He was involved in setting up a DHCS plant in the Sino-Singapore Tianjin Eco-City in 2010, where he oversaw everything from its construction all the way to the time the chilled water started pumping. It has been up and running since August. At the moment, Mr Wong is planning to refresh the 13-year-old DHCS plant in Changi – Keppel’s oldest DHCS facility – with new and more efficient chiller equipment planned for next year. Keppel, which is looking into new sites for DHCS facilities, most recently secured the contract to provide district cooling to Mediapolis from the second quarter of 2015. Mr Wong is most encouraged by the growing footprint of district cooling, especially since building owners and tenants have much to benefit from this, both in terms of lower investment costs and energy savings. In the longer term, it also means having a smaller carbon footprint. “It is better for business, and better for the planet as well,” he concluded. CHILLING UNDERGROUND The world’s largest district cooling plant ALL the action at what is arguably the world’s largest district cooling plant by capacity is well hidden from public view. The plant is located five floors – about 25m – underground. The only evidence of the plant’s existence is a cleverly concealed cooling tower, which pops up above the ground facing Marina Bay Sands’ hotel building. A curtain of metal plates that allow exhaust heat to escape the tower shimmers in the sunlight, and a strategically placed water feature masks the sound of the water that flows from it. Even access to the plant, which produces 600 tonnes of chilled water per hour, is like a scene out of Alice in Wonderland – there is no signage, only a small door located at the end of the Double Helix Bridge. Stairs and a lift transport the plant’s 52 employees deeper underground. Chilled water is one of several utilities continuously pumped through a network of common services tunnels to 14 customers in the area, including Marina Bay Sands, the Marina Bay Financial Centre and One Raffles Quay. District cooling is an energy-efficient and cost-effective method to provide buildings in the area with an optimal indoor climate. In the case of Singapore District Cooling, chilled water is produced by production plants and distributed by water pipes contained within the common services tunnels. Specially designed units within each building draw on the cooling properties of the water to, for instance, lower the temperature of the air passing through the air-conditioning system. There are three interconnected plants in Marina Bay spanning a total of about 19,000 sq m – the other two plants are at One Raffles Quay and One Marina Boulevard – and there are plans to grow this to five plants, so more than eight million sq m can ultimately be serviced. The success of a cooling plant lies in being able to maintain the temperature of continuous water flow at under 6 deg C. At Singapore District Cooling, that standard is met 99.9999 per cent of the time. Using a district cooling facility – as opposed to having to build and install their own plant rooms and cooling towers – helps make businesses in the area about 30 per cent more energy-efficient. In temperate countries, similar networks can be used to supply heating, as is the case with Keppel’s District Heating and Cooling Systems plant at the Sino-Singapore Tianjin Eco-City in China. Keppel also has three district cooling plants. They are located in Changi Business Park, Biopolis and Woodlands. While it is more common in the United States and the Middle East, district cooling is catching on in Asia, said Singapore District Cooling managing director Jimmy Khoo, adding that the Marina South substation is a “true success story for Singapore”.

BEST PRACTICES BY DIMENSIONS CUSTOMER EMPOWERMENT & SATISFACTION • Enedis • ConEd • TaiPower • UKPN • WPD • DEWA • SP Energy Networks • e-distribuzione SECURITY • Enedis • ConEd • TaiPower • UKPN • CitiPower • WPD • DEWA • PG&E • SDGE • SP Energy Networks • e-distribuzione • FPL • Radius • SCE • ComEd • Northern Powergrid • Jemena • LADWP • SSEN GREEN ENERGY • Enedis • ConEd • TaiPower • UKPN • WPD • PG&E • SDGE • SP Energy Networks • e-distribuzione • ENWL • ENWL • Northern Powergrid • Jemena • LADWP • SSEN • Tata power-DDL • Westnetz • Ausnet • Tata power-DDL • Westnetz • APS • Hydro Ottawa • BC Hydro • PEPCO • BGE • Western Power • Toronto Hydro • CenterPoint Energy • PSE • Dominion Energy • Eversource • TNB • NIEN • Stromnetz Berlin • EVN Hanoi • Tata power Ltd • SCE • LADWP • Tata power-DDL • APS • Hydro Ottawa • i-DE • CLP • Western Power • Toronto Hydro • SP Group • Kansai • KEPCO • Fluvius • TNB • Light • Chubu • EDP • Eversource • ESB • Vector • Eskom • ACEA MONITORING & CONTROL • Enedis • TaiPower • UKPN • CitiPower • WPD • DEWA • PG&E • SDGE • SP Energy Networks • e-distribuzione • ENWL DATA ANALYTICS • Enedis • ComEd • CitiPower • Jemena • PG&E • State Grid Beijing • SDGE • BC Hydro • e-distribuzione • Duke Energy • FPL • Vattenfall • SCE • Vector • Stedin SUPPLY RELIABILITY • CitiPower • KEPCO • DEWA • HK Electric • TEPCO • Stromnetz Berlin • CLP • Helen • SP Group • CEM • Kansai • Enedis • ConEd • TaiPower • UKPN • WPD • PG&E • SDGE • SCE • FPL • Radius • SCE • ComEd • Tata power-DDL • APS • BC Hydro • i-DE • PEPCO • Shenzhen Power • CLP DER INTEGRATION • SP Energy Networks • TEPCO • Ausnet • Western Power • Eversource • ESB • NIEN • Duke Energy • Chubu • CenterPoint Energy • Fluvius • EVN HCMC • ESB • State Grid Sichuan • Helen • Meralco • Light • Edenor SMART GRID PROGRESS (2020-2021) Global Asia Pacific North America Europe Average score 2020 Average score 2021 Website : https://www.spgroup.com.sg/sp-powergrid/overview/smart-grid-index Email : sgi@spgroup.com.sg Scan this QR Code to learn more about us KEY FINDINGS UTILITIES are focusing on Green Energy AVERAGE SCORE BY REGION (2021 & 2020) North America Europe Asia Pacific UTILITIES’ SOLAR AND WIND CONTRIBUTING MORE THAN 10% OF SYSTEM DEMAND 2018 2019 2020 2021 ASIA PACIFIC UTILTIES’ EV INITIATIVES RELATIVE TO THE WORLD 2018 2019 2020 2021 Average score of 2020 Average score of 2021 Global 14% 2.6% 19.8% 15.8% Global 29.1 % 10.5% 31.4% 26.3% 47.8% 43.0% Europe 45.3% Asia Pacific 76.29% 70.19% 63.63% 69.22% 60.9% 55.8% 65.1% 78.47% 74.77% 78.3% 82.6% EUROPE is leading in RE penetration 2 3 ASIA PACIFIC is catching up on EV initiatives SMART GRID INDEX The Smart Grid Index (SGI) measures the smartness of electricity grids globally, in seven key dimensions. The benchmarking also identifies best practices to build smarter grids that deliver better value to customers. 7 1 4 5 6 7 DIMENSIONS OF A SMART GRID MONITORING & CONTROL • SCADA • DMS/ADMS DATA ANALYTICS • Smart Meter Coverage • Data Analytics Application SUPPLY RELIABILITY • SAIDI • SAIFI DER INTEGRATION • Management of DER Integration • Grid Scale Energy Storage GREEN ENERGY • Renewable Energy Penetration • EV Facilitation SECURITY • IT Cyber Security • OT Cyber Security CUSTOMER EMPOWERMENT & SATISFACTION • Real-Time Data to Customers • Customer Satisfaction Feedback BENCHMARKING RESULTS 2021 Utility Country/ Score +/- Best Practices Market Enedis FRA 96.4 17.9% ConEd USA 94.6 5.4% TaiPower TWN 94.6 12.5% UKPN GBR 94.6 0.0% CitiPower AUS 92.9 5.4% WPD GBR 92.9 1.8% DEWA ARE 89.3 10.7% PG&E USA 87.5 -5.4% SDGE USA 87.5 0.0% SP Energy Networks GBR 87.5 3.6% e-distribuzione ITA 85.7 1.8% ENWL GBR 85.7 7.1% FPL USA 85.7 7.1% Radius DNK 85.7 23.2% SCE USA 85.7 0.0% Stedin NLD 85.7 5.4% ComEd USA 83.9 3.6% Northern Powergrid GBR 83.9 1.8% TEPCO JPN 82.1 7.1% Jemena AUS 80.4 8.9% LADWP USA 80.4 1.8% SSEN GBR 80.4 3.6% State Grid Beijing CHN 80.4 7.1% Tata power-DDL IND 80.4 5.4% Westnetz DEU 80.4 0.0% APS USA 78.6 1.8% Ausnet AUS 78.6 5.4% Hydro Ottawa CAN 78.6 3.6% BC Hydro CAN 76.8 7.1% i-DE ESP 76.8 1.8% PEPCO USA 76.8 1.8% Shenzhen Power CHN 76.8 3.6% BGE USA 75.0 1.8% CLP HKG 75.0 0.0% Guangzhou Power CHN 75.0 5.4% SP Group SGP 75.0 0.0% State Grid Shanghai CHN 75.0 1.8% Western Power AUS 75.0 12.5% Duke Energy USA 73.2 8.9% Kansai JPN 73.2 14.3% KEPCO KOR 73.2 0.0% Toronto Hydro CAN 73.2 1.8% Ausgrid AUS 71.4 1.8% Utility Country/ Score +/- Best Practices Market Chubu JPN 71.4 3.6% State Grid Chongqing CHN 71.4 7.1% CenterPoint Energy USA 69.6 -5.4% Fluvius BEL 69.6 1.8% Liander NLD 69.6 3.6% PSE USA 69.6 1.8% Dominion Energy USA 67.9 5.4% EDP PRT 67.9 -1.8% Eversource USA 67.9 -1.8% EVN HCMC VNM 67.9 16.1% MEA THA 67.9 14.3% TNB MYS 67.9 5.4% Vattenfall SWE 67.9 1.8% ESB IRL 66.1 8.9% State Grid Sichuan CHN 66.1 3.6% EVN CPC VNM 64.3 8.9% NIEN GBR 64.3 8.9% HK Electric HKG 62.5 1.8% Kahramaa QAT 62.5 10.7% State Grid Hubei CHN 62.5 1.8% State Grid Nanjing CHN 62.5 0.0% State Grid Tianjin CHN 62.5 0.0% Stromnetz Berlin DEU 62.5 10.7% EVN Hanoi VNM 60.7 5.4% Helen FIN 60.7 0.0% Vector NZL 60.7 3.6% Meralco PHL 58.9 0.0% PEA THA 58.9 5.4% State Grid Changsha CHN 58.9 10.7% Eskom ZAF 55.4 5.4% Wiener Netze AUT 55.4 3.6% ACEA ITA 51.8 0.0% CEM MAC 51.8 0.0% Tata power Ltd IND 51.8 3.6% Light BRA 48.2 0.0% Rosseti RUS 48.2 0.0% Sarawak Energy MYS 46.4 8.9% Edenor ARG 44.6 7.1% PLN IDN 44.6 0.0% Enel Dist Sao Paulo BRA 37.5 0.0% Enel Dist Chile CHL 35.7 0.0% Edesur ARG 32.1 1.8% City Power ZAF 21.4 0.0% Disclaimer: We have arrived at the findings, opinions and conclusion set out in this paper based on application of our methodology to materials and information we believe to be accurate and reliable, and which are made available in the public domain at the time we carried out the relevant research and study. Despite our best efforts, the materials and information may include inaccuracies and errors. The findings, opinions and conclusion will be construed solely as statements of opinion on the matters addressed in this paper including the degree of grid smartness ratings and shall not in any way represent authoritative assessment or judgment on any such matters. You assume the sole risk of making use of and/or relying on the findings, opinions and conclusion made available in this paper. To the extent permitted by law, we disclaim liability to any person or entity for all and any liability, direct and indirect, special, consequential, incidental losses and damages whatsoever arising from or in connection with your access to or use of the findings, opinions and conclusions in this paper.

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 HDB 1-Room 143 146 144 135 126 126 132 150 152 149 140 151 HDB 2-Room 189 190 188 176 164 167 173 199 199 195 183 198 HDB 3-Room 269 274 269 247 236 241 250 292 285 277 264 283 HDB 4-Room 367 374 370 342 321 330 342 398 396 383 360 385 HDB 5-Room 427 437 436 401 367 381 399 463 466 448 416 447 HDB Executive 528 541 530 478 456 474 489 575 568 544 515 546 Apartment 515 537 541 483 430 435 486 578 573 543 500 513 Terrace 859 890 881 804 740 794 821 957 900 872 838 847 Semi-Detached 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 Bungalow 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.