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Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/best-in-class-customer-experience-with-a-personal-touch
SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Best-in-class customer experience, with a personal touch RELIABILITY Our colleagues inspire us with their talent, dedication and capacity to juggle many hats in their profession, family and the community. Meet Jacqueline Chew as she gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Discover how Jacqueline and her team stayed resilient during the Circuit Breaker, focus on providing best-in-class customer experience and show what it takes to have a meaningful career in customer service. Jacqueline Chew, Head of Customer Care, is a firm believer of putting customers at the heart of service. Leading a team of 37, she is a familiar face at our Customer Service Centre at HDB Hub, Toa Payoh.  No two days are the same for Jacqueline. She is a strong pillar of support for her team, including the frontline customer service ambassadors.   The period during Circuit Breaker called for Jacqueline and her team to be steadfast and agile as they swiftly implemented safe management measures at the Customer Service Centre that remained open. They patiently tended to a surge in customer queries when meter reading services were suspended and bill estimation was in place.   “The Circuit Breaker period was most memorable. In order to maintain our service and keep the staff and customers safe, we had to re-design how we functioned. I recall not seeing my twins on weekday nights by the time I got home. I turned into a weekend mum! It was really tough on both home and work fronts, but I am glad we soldiered on and got through it.” Having spent more than 20 years in the service line, Jacqueline has seen how digitalisation has improved quality of life for people from all walks of life. She is constantly observing and thinking of ways to provide a seamless experience and has spearheaded several initiatives. “Service is not about reacting to issues, but constantly engaging our stakeholders, reviewing and anticipating their needs to meet their demands of tomorrow.” Beyond the centre, Jacqueline and her team are determined to provide best-in-class customer experience by incorporating technology and re-designing processes. This includes providing a one-stop service with the SP Utilities App at customers’ convenience. With her hands full, she credits her family and her teammates for empowering her to excel at work and at home.    “To young children, we mean the world to them. After a long day at work, rallying the team and managing unexpected customer cases, sometimes I wish for a quiet and restful night. When I get home, my twins ‘fight’ for my attention before I can take my dinner and unwind. Like most mums, my me-time only begins when they are asleep.” When asked on her advice for younger women keen to embark on a career in customer service, Jacqueline shares that this line of work is a good stepping stone to sharpen interpersonal skills through interaction with people from all walks of life. “You can also hone your problem-solving skills, to think on your feet and develop a pulse for the customers’ needs.” TAGS SERVICE EXCELLENCEPEOPLE OF SP YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing
Category: Reliability
Electricity Tariff Revision for the Period 1 July to 30 September 2022https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Electricity-Tariff-Revision-For-The-Period-1-July-to-30-September-2022
Media Release Electricity Tariff Revision for the Period 1 July to 30 September 2022 Singapore, 30 June 2022 – For the period from 1 July to 30 September 2022, electricity tariff (before 7% GST) will increase by an average of 8.1% or 2.21 cents per kWh compared with the previous quarter. The increase is mainly due to higher energy cost driven by rising global gas and oil prices exacerbated by the conflict in Ukraine. For details on the components of the electricity tariff, please refer to Appendix 1: Breakdown of Electricity Tariff. For households, the electricity tariff (before 7% GST) will increase from 27.94 to 30.17 cents per kWh for 1 July to 30 September 2022. The average monthly electricity bill for families living in HDB four-room flats will increase by $8.25 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). *before 7% GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). The tariffs shown in Appendix 2 have been approved by EMA. Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q3 2022 TARIFF (before 7% GST) Appendix 2 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS TARIFF WEF 1 JULY 2022 (before 7% GST)
Terms of Usehttps://www.spgroup.com.sg/terms-of-use
Terms of Use Understand the terms of your access of this website and/or use of any online services. Terms & Conditions of Use Thank you for visiting the website of the Singapore Power Group (the “Website”). PLEASE READ THESE TERMS AND CONDITIONS OF USE (“TERMS AND CONDITIONS”) CAREFULLY. BY ACCESSING THIS WEBSITE AND/OR USING THE ONLINE SERVICES, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT ANY OF THESE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY DISCONTINUE YOUR ACCESS OF THIS WEBSITE AND/OR USE OF THE ONLINE SERVICES. Copyright and Trademark Notices Except as otherwise expressly stated herein, the copyright and all other intellectual property in the contents of this Website (including, but not limited to, all design, text, sound recordings, images or links) are the property of Singapore Power Limited and/or its subsidiaries and/or their respective subsidiaries (together the "SP Group"). As such, they may not be reproduced, transmitted, published, performed, broadcast, stored, adapted, distributed, displayed, licensed, altered, hyperlinked or otherwise used in whole or in part in any manner without the prior written consent of the SP Group. Save and except with the SP Group's prior written consent, you may not insert a hyperlink to this Website or any part thereof on any other website or "mirror" or frame this Website, any part thereof, or any information or materials contained in this Website on any other server, website or webpage.   All trade marks, service marks and logos used in this Website are the property of the SP Group and/or the respective third party proprietors identified in this Website. No licence or right is granted and your access to this Website and/or use of the online services should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any trade marks, service marks or logos appearing on the Website without the prior written consent of the SP Group or the relevant third party proprietor thereof. Save and except with the SP Group's prior written consent, no such trade mark, service mark or logo may be used as a hyperlink or to mark any hyperlink to any SP Group member's site or any other site. Disclaimer The contents of this Website are provided on an “as is” and “as available” basis without warranties of any kind, and are of a general nature which have not been verified, considered or assessed by any member of the SP Group in relation to the making of any specific investment, business, financial or commercial decision. The SP Group does not warrant and hereby disclaims all warranties of any kind, implied, express, or statutory, including but not limited to warranties: (a) as to the truth, accuracy, adequacy, completeness of reasonableness of the information and materials contained in or accessed through this Website and expressly disclaims liability for any errors in, or omissions from, such information and materials; (b) as to the title, merchantability, satisfactory quality, non-infringement of third party intellectual property rights, or fitness for any particular purpose of the information and materials on this Website, or this Website in general; and (c) that the contents available through this Website or any functions associated therewith will be uninterrupted or error-free, or that defects will be corrected or that this Website and the server is and will be free of all viruses and/or other harmful elements. The SP Group shall not be liable regardless of the form of action for any failure of performance system, server or connection failure, error, omission, interruption, breach of security, computer virus, malicious code, corruption, delay in operation or transmission, transmission error or unavailability of access in connection with your accessing this Website and/or using the online services even if the SP Group has been advised as to the possibility. In no event shall the SP Group be liable to you or any other party for any damages, losses, expenses or costs whatsoever (including without limitation, any direct, indirect, special, incidental or consequential damages, loss of profits or loss of opportunity) arising in connection with your use of this Website, or reliance on any information, materials or online services provided at this Website, regardless of the form of action, even if the SP Group had been advised as to the possibility of such damages. Access to other websites / hyperlinks For your convenience, this Website contains hyperlinks to websites which are owned, operated or maintained by third parties. Such linked websites are not under the control of the SP Group and the SP Group is not responsible for the contents of those websites and shall not be liable for any damages or loss arising from access to those websites. Furthermore, the hyperlinks provided in this website shall not be construed as an endorsement or verification of such linked websites or the contents therein by the SP Group. Use of the hyperlinks and access to such websites are entirely at your own risk. In no circumstances shall the SP Group be considered to be associated or affiliated with any trade or service marks, logos, insignia or other devices used or appearing on websites to which this Website is linked. Indemnity You hereby agree to indemnify and hold the SP Group harmless against all damages, losses, expenses and costs (including legal costs) suffered or incurred by the SP Group in connection with or arising from: (a) your access to this Website and/or the use of the online services; (b) any other party’s access of this Website and/or use of the online services using your user id and/or login password; (c) your breach of any of these Terms and Conditions; and/or (d) any other party’s breach of these Terms and Conditions where such party was able to access this Website and/or use the online services by using your user id and/or login password. Privacy Policy Your privacy is important to the SP Group. We are committed to maintaining the confidentiality of the personal information that you give us through this Website and/or by accessing and using our online services. 1. We collect personal information from you for the purposes of providing you with and improving the SP Group’s services. We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Website to resolve disputes and troubleshoot problems. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple user ids or aliases, if any. 2. Only authorised staff will have access to your personal information 3. To serve you well, we may from time to time work with other organisations including SP Group’s affiliates to offer other products and services to you. 4. You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze website usage, improve our content, product offerings and services, and customize our website's content, layout, and services. This may include using your information to contact you and deliver information to you that is targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings and communications relevant to your use of the Website. 5. Like most websites, we may use cookies to "remember" information about your preferences. You can set up your web browser to accept or reject cookies. 6. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. 7. We use industry standard practices to safeguard the confidentiality of your personal identifiable information. The SP Group treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside our group of companies. However, please note that we cannot ensure that all of your private communications and other personally identifiable information will not be disclosed in ways not otherwise described in  these Terms and Conditions and/or the SP Group Personal Data Protection Policy (for example, in disclosing your personal data to law enforcement, regulatory or other government agencies, or to third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your information that they collect from our website). 8. The SP Group may disclose your personal data to law enforcement, regulatory or other government agencies, or to third parties. For example, certain aggregate information contained in your registration application or account may be disclosed when we believe that the disclosure is required to comply with the law; enforce or apply our Terms and Conditions and other agreements and/or policies (including the SP Group Personal Data Protection Policy); protect the rights, property or safety of our Website, our users or others. The foregoing includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Please note that this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information of customers for commercial purposes in violation of the commitments set forth in these Terms and Conditions and/or the SP Group Personal Data Protection Policy. With respect to the collection, use and disclosure of your personal data, the SP Group has prepared the SP Group Personal Data Protection Policy which explains what personal data the SP Group collects and the purposes for which your personal data will be collected, used and disclosed by the SP Group. The SP Group Personal Data Protection Policy, which shall be deemed incorporated into these Terms and Conditions, is available here. In the event of any inconsistency between the terms set out in these Terms and Conditions and the SP Group Personal Data Protection Policy and in so far as it relates to the collection, use and disclosure of personal data, the terms set out in the SP Group Personal Data Protection Policy shall prevail. If you have any questions, comments or requests for information regarding your personal data, please contact our SP Data Protection Office at: SP Data Protection Office SP Group  2 Kallang Sector   Singapore 349277 Email: dpo@spgroup.com.sg Amendments to these Terms and Conditions The SP Group reserves the right to amend these Terms and Conditions from time to time without prior notice to you. Should there be any amendments, the revised terms and conditions will be posted on this Website. By continuing to use this Website after such changes have been made, you acknowledge and agree you have read, understood and accept the changes.
Average-Water-Consumption--CuM-_May-23-to-Apr-24.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/Average-Water-Consumption--CuM-_May-23-to-Apr-24.xlsx
Consumption_Water Average consumption of Water (CuM) Premises Types May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 HDB 1-Room 8.0 8.1 8.0 7.9 8.0 8.0 8.0 7.8 7.8 8.0 8.3 8.4 HDB 2-Room 9.6 9.7 9.4 9.5 9.5 9.5 9.6 9.3 9.3 9.3 9.7 10.0 HDB 3-Room 12.2 12.5 12.1 12.4 12.4 12.4 12.3 12.0 12.0 12.2 12.8 12.9 HDB 4-Room 15.4 15.6 15.1 15.5 15.7 15.7 15.5 15.1 15.0 15.5 16.2 16.3 HDB 5-Room 16.7 16.9 16.3 16.8 17.1 17.1 16.9 16.4 16.1 16.7 17.8 17.7 HDB Executive 18.6 18.8 18.2 18.9 19.0 19.2 18.8 18.1 18.1 18.8 19.9 19.7 Apartment 13.7 13.7 13.2 13.3 13.7 13.9 13.7 13.1 12.8 13.1 14.4 14.3 Terrace 25.3 26.0 25.5 25.9 26.0 26.5 26.5 25.2 24.3 25.8 28.0 28.4 Semi-Detached 30.7 30.9 30.7 31.5 31.6 32.9 31.9 30.4 30.0 30.7 34.9 34.6 Bungalow 50.9 48.1 48.0 48.5 51.7 54.8 54.2 48.6 49.4 46.3 59.5 58.1
Resourceshttps://www.spgroup.com.sg/resources?category=Billing
Resources Can't find what you are looking for? Click on the drop-down box to find the resource that is most relevant to your needs. Resources Billing FORM [Online Form] Close Utilities Account FORM [Online Form] Open Utilities Account FORM Acknowledgement of Electrical Installation Licence Requirement FORM Application for Interbank Giro via SP Utilities Portal FORM Authorisation & Indemnity Form FORM Change of Ownership/Tenancy - Utilities Account Transfer GUIDE Commercial Utilities Guide Book INFO Fact Sheet on Purchase of Electricity from Wholesale Electricity Market through SP Services Ltd INFO Historical Electricity Tariff INFO Historical National Average Household Usage 1 2
[20210709]+Lianhe+Zaobao+-+SP+Group+starts+vehicle-to-grid+technology+trial.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/ce48205c-a100-4420-a758-f6d0006b35bf/%5B20210709%5D+Lianhe+Zaobao+-+SP+Group+starts+vehicle-to-grid+technology+trial.pdf?MOD=AJPERES&CVID=
新 能 源 展 开 电 动 车 入 网 测 试 推 动 电 动 车 在 本 地 普 及 化 新 能 源 电 网 总 裁 邱 秀 金 为 具 有 V2G 功 能 的 日 产 Leaf 纯 电 动 车 充 电 。 ( 新 能 源 集 团 提 供 ) 新 能 源 集 团 展 开 电 动 车 入 网 (Vehicle-to-grid, 简 称 V2G) 技 术 测 试 , 探 讨 利 用 储 存 在 电 动 车 电 池 内 的 电 源 来 加 强 电 网 的 可 靠 性 , 推 动 电 动 车 在 本 地 的 发 展 与 普 及 化 。 通 过 V2G 技 术 , 电 源 能 够 从 电 网 和 电 动 车 的 锂 离 子 电 池 双 向 流 动 。 电 动 车 除 了 能 使 用 电 网 充 电 , 当 太 阳 能 等 可 再 生 能 源 因 天 气 状 况 而 出 现 波 动 时 , 储 存 在 电 动 车 电 池 内 的 电 源 也 能 输 出 至 电 网 , 用 来 平 衡 电 网 的 电 量 。 新 能 源 集 团 (SP Group) 在 文 告 中 说 , 集 团 将 提 供 四 个 充 电 设 施 , 以 进 行 V2G 技 术 的 测 试 。 这 项 测 试 将 探 讨 V2G 的 功 能 与 应 用 如 频 率 调 节 、 从 电 动 车 输 出 电 源 以 减 少 传 统 电 源 的 需 求 、 减 轻 配 电 系 统 中 电 压 过 高 或 过 低 的 问 题 , 以 及 在 尖 峰 和 非 尖 峰 时 段 的 电 动 车 充 电 能 力 。 测 试 工 作 预 计 将 在 明 年 6 月 完 成 。 新 能 源 集 团 指 出 , 若 V2G 技 术 可 行 , 这 将 是 个 具 有 成 本 效 益 的 方 案 , 能 解 决 电 源 间 歇 性 的 问 题 。 同 时 , 在 必 要 时 使 用 储 存 在 电 动 车 电 池 内 的 电 源 , 车 主 或 也 能 获 得 一 笔 费 用 。 新 能 源 集 团 总 裁 黄 天 源 说 : “ 作 为 全 国 电 网 的 经 营 者 , 我 们 必 须 建 造 可 靠 、 智 能 的 电 网 , 以 确 保 我 们 的 电 源 系 统 能 应 付 日 后 因 使 用 电 动 车 , 所 带 来 的 负 荷 增 加 。 为 推 动 可 持 续 性 的 能 源 , 我 们 也 积 极 投 资 并 使 用 智 能 能 源 方 案 , 加 强 电 网 使 用 可 再 生 能 源 的 能 力 。”
Requirements and Implementation of Electric Vehicle Charging System.pdfhttps://www.spgroup.com.sg/dam/jcr:cd4c5e84-442f-4232-86df-00ae642530d7/Requirements%20and%20Implementation%20of%20Electric%20Vehicle%20Charging%20System.pdf
Singapore Institute of Power and Gas Requirements and Implementation of Electric Vehicle Charging System Course Code: NEV03 COURSE OBJECTIVES This course refers to the Technical Reference for Electric Vehicle Charging System (TR 25-1:2022) Upon completion of this course, participants will be able to: • Explain the setup of an EV charging system • Highlight the EV charging system requirements stated in TR 25 • Understand the role and responsibilities of a Skilled Person and Equipment Specialist • Describe the procedures in installation, testing, and commissioning of EV charging systems MAIN CONTENTS • Setup of EV charging system o Components of EV Supply Equipment (EVSE) o Types and charging modes of EV charging system • EV charging system standard TR 25 o Classification and functions of EV charging system o Technical and safety requirements for EV charging system • Understand the role and responsibilities of Skilled Person and Equipment Specialist • Installation of EV charging system o Project planning and implementation o Technical and safety considerations • Testing and Commissioning of EV charging system o Tests and checks to be conducted o Documentation to be prepared METHODOLOGY Lecture and practical session TARGET AUDIENCE Engineering and technical staff involved in the installation, commissioning, operation and maintenance of EV charging stations COURSE DETAILS Duration : 7 hours Instructional Method : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : Pending Additional Requirement/s : NIL COURSE FEES Full Course Fee : S$700 (before GST) For Singapore Citizens/PR/LTVP+* : S$210 (before GST) For Singapore Citizens (40 years old and above) : S$70 (before GST) Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0523 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0523
[20201212] Lianhe Wanbao - 5 Tampines HDB buildings to install screen showing water and electricity usagehttps://www.spgroup.com.sg/dam/jcr:2811e286-1df4-45bf-ab23-4b63763d938e
▲ 社 会 及 家 庭 发 展 部 长 兼 卫 生 部 第 二 部 长 马 善 高 ( 穿 戴 蓝 绿 色 口 罩 者 ) 今 早 在 淡 滨 尼 8 道 第 878A 座 组 屋 底 层 , 听 新 能 源 集 团 职 员 讲 解 新 装 置 的 水 电 用 量 电 子 显 示 屏 有 哪 些 功 能 。 学 习 如 何 节 能 减 碳 淡 滨 尼 5 座 组 屋 安 装 水 电 显 示 屏 宋 慧 纯 报 道 hcsong@sph.com.sg 庄 耿 闻 摄 影 淡 滨 尼 的 五 座 组 屋 约 633 户 家 庭 可 率 先 透 过 安 装 在 组 屋 底 层 电 梯 口 的 电 子 显 示 屏 , 了 解 整 座 组 屋 的 水 电 使 用 量 及 碳 排 放 数 据 , 学 习 如 何 进 一 步 节 能 减 碳 。 社 会 及 家 庭 发 展 部 长 兼 卫 生 部 第 二 部 长 马 善 高 希 望 , 未 来 五 年 内 可 陆 续 在 淡 滨 尼 市 镇 所 有 住 宅 大 楼 安 装 上 述 显 示 屏 , 让 居 民 携 手 朝 更 永 续 的 生 活 方 式 迈 进 。 安 装 水 电 用 量 电 子 显 示 屏 的 试 验 计 划 , 是 由 淡 滨 尼 市 镇 理 事 会 和 新 能 源 集 团 在 淡 马 锡 及 永 续 发 展 与 环 境 部 的 支 持 下 推 行 。 淡 滨 尼 是 首 个 安 装 这 类 设 施 的 市 镇 。 显 示 屏 上 的 数 据 每 四 小 时 更 新 一 次 , 记 录 过 去 24 小 时 整 座 组 屋 耗 费 多 少 能 源 , 以 及 相 较 于 过 去 一 周 , 整 体 水 电 用 量 的 差 距 。 显 示 屏 也 附 上 居 民 可 参 考 的 节 能 减 碳 小 知 识 。 已 使 用 新 能 源 水 电 (SP Utilities) 应 用 监 控 自 家 水 电 用 量 的 居 民 也 可 扫 描 显 示 屏 上 QR 码 , 回 答 与 节 能 减 碳 知 识 有 关 的 趣 味 题 。 率 先 安 装 水 电 用 量 显 示 屏 的 五 座 组 屋 分 别 为 淡 滨 尼 8 道 第 878A 座 、43 街 第 496C 座 、21 街 第 270 座 、8 道 第 868A 座 和 11 街 第 101 座 组 屋 。 下 个 月 , 第 879A 座 、9 道 第 496D、21 街 第 271 座 、8 道 第 869A 座 和 11 街 第 103 座 组 屋 也 将 安 装 显 示 屏 。 马 善 高 受 访 时 以 用 水 量 为 例 指 出 , 本 地 目 前 每 人 每 天 的 用 水 量 约 140 公 升 。 长 远 来 看 , 希 望 到 了 2030, 可 将 每 人 每 天 的 用 水 量 减 至 130 公 升 。 若 要 达 到 上 述 目 标 , 大 家 需 要 做 的 还 很 多 , 但 首 要 任 务 就 是 让 居 民 了 解 相 较 于 他 人 , 用 水 量 差 距 是 多 少 , 也 了 解 他 们 能 如 何 节 省 用 水 。 他 希 望 , 提 供 居 民 水 电 用 量 的 数 据 能 鼓 励 居 民 养 成 良 好 习 惯 , 减 少 用 水 和 能 源 耗 费 , 以 及 减 少 浪 费 。 市 镇 会 能 及 时 发 现 漏 水 或 偷 用 水 电 水 电 用 量 电 子 显 示 屏 数 据 有 助 市 镇 会 及 时 发 现 是 否 有 异 常 情 况 , 及 时 处 理 。 马 善 高 举 例 , 不 论 是 整 座 组 屋 的 水 电 供 应 受 干 扰 , 还 是 出 现 漏 水 、 有 人 可 能 偷 用 水 电 等 情 况 , 市 镇 会 可 以 知 道 是 否 水 电 用 量 出 现 异 常 , 并 直 接 到 那 座 组 屋 查 看 。 “ 我 们 可 以 了 解 异 常 情 况 何 时 发 生 、 为 何 发 生 并 解 决 问 题 。” 住 在 淡 滨 尼 8 道 第 878A 座 组 屋 的 张 希 豪 (18 岁 , 学 生 ) 目 前 已 每 月 透 过 新 能 源 水 电 应 用 监 控 自 家 的 水 电 用 量 情 况 。 如 果 某 个 月 的 用 量 上 升 了 , 他 们 一 家 就 会 探 讨 如 何 减 低 用 量 , 这 些 努 力 有 时 会 为 这 家 人 省 下 每 月 约 10 至 20 元 的 水 电 费 。 他 说 , 新 安 装 的 显 示 屏 列 出 的 水 电 用 量 图 表 , 有 助 他 了 解 整 座 组 屋 的 使 用 量 。 如 果 整 体 使 用 量 增 加 了 , 他 会 尝 试 看 看 是 否 能 减 低 用 量 , 为 永 续 环 境 尽 一 份 力 。
FAQs eBusiness Portal.pdfhttps://www.spgroup.com.sg/dam/jcr:4a47af05-b5ec-480a-b47a-e45daac8932f/FAQs%20eBusiness%20Portal.pdf
FAQs eBusiness Portal 1. Do I need to personally submit documents to SP Group? All supporting documents required for your requests/applications are to be uploaded onto the eBusiness portal. You need not visit SP Group personally to submit documents. 2. Can I access the portal without creating a user account? No, you need a valid user account to access the portal. 3. How many user accounts can I create? You can only create one user account per email address (For LEWs accounts, there can only be one account per LEW licence number). To create a new account, go to the eBusiness portal login page and click “Create new account”. 4. How will I know that my user registration is successful? You will receive a confirmation email containing a link to reset your password if your registration is successful. If you do not receive the email in your inbox, please check your "spam" or "junk" folder. 5. Is the SP eBusiness Portal free to use? Yes, it is. 6. Am I able to delete my user account after creation? No, user accounts cannot be deleted once created. 7. Why is my user account locked? After your account has been activated, your account will be locked if you entered your password wrongly five times. 8. How I do unlock my account? You can reactivate your account by going to the eBusiness portal login page and click “Account login issues”. Select “My account is locked – unlock my account” option. Follow the on-screen instructions and you will receive an email containing a link to reset your password. 9. What should I do if I forget my username and password? Go to the eBusiness Portal login page and click “Account login issues”. Select “Forget User ID / Password” option. Follow the on-screen instructions and you will receive an email containing a link to reset your password. 10. What are the functionalities of the dashboard? You can submit new applications and requests, view progress, upload documents, view/edit applications and download forms in PDF (entering equipment data and submitting claims for SP Contractors/Consultants). 11. The eBusiness portal login page looks quite odd on my computer screen. This website is best experienced on Google Chrome, and Microsoft Edge.
[Form] Application for Decommissioning of PV Systemhttps://www.spgroup.com.sg/dam/jcr:a9e51fda-738f-4cab-8fbe-042dd326ccd5/Application%20for%20Decommissioning%20of%20PV%20System.pdf
GRID-TIED PHOTOVOLTAIC (PV) SYSTEM: APPLICATION FOR DECOMMISSIONING OF PV SYSTEM IN THE PREMISES To: SP PowerGrid Ltd 2 Kallang Sector Singapore 349277 For official use only Application No. Date Received PART I : APPLICANT’S DETAILS I hereby acknowledge the application to decommission the entire PV system in my premises as given in Part II by my Licensed Electrical Worker responsible for the PV system, including closing of associated PV account (if applicable). Name of Company / Applicant: Department / Sub-BU: Name of Authorised Person & Designation: Forwarding Address: Telephone: Email: Signature: Date: (DD/MM/YYYY) PART II : PV INSTALLATION DETAILS (TO BE COMPLETED BY LEW) Installation Address: Electrical Installation License No.: Utility Account No (Existing): Installation Intake Voltage: Existing Approved PV Capacity: kWp kWac I, (LEW No.: ), the (Name) undersigned Licensed Electrical Worker (LEW) for the PV system at the above premises, wish to apply for decommissioning of the entire PV system at the above premises on: Date: (at least 30 days in advance from date of application) (DD/MM/YYYY) Signature: Date: (DD/MM/YYYY) Page 1 of 1 Ver 1.0
Gas Market Structure and Gas Network Code.pdfhttps://www.spgroup.com.sg/dam/jcr:7149f650-5ed0-4add-8304-e5de91e212a2/Gas%20Market%20Structure%20and%20Gas%20Network%20Code.pdf
Singapore Institute of Power and Gas Gas Market Structure and Gas Network Code Course Code: GRG02 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Describe the gas market structure in Singapore • Interpret the Gas Network Code (GNC) issued by the Energy Market Authority (EMA) • Describe the roles and responsibilities of EMA, designated gas transporter and the relevant gas shippers • Explain the contractual agreement between gas transporters and shippers • Apply the rules and requirements for gas transportation MAIN CONTENTS • Overview of Natural Gas and LNG Developments in Singapore • Overview of Natural Gas Transmission Network • Gas Market Regulatory Framework • Introduction to Gas Network Code & Defined Terms • System Capacity Right • Nomination & Operating Schedule • Quantities, Commodity Variances and Pipeline Imbalances • System Offtake Point Administration • Metering • System Stress • Scheduling Procedure and Methodology • Invoicing and Payment METHODOLOGY Lecture TARGET AUDIENCE Engineering, technical, and administrative staff who are involved with the Gas Market and planning work COURSE DETAILS Duration : 7 hours Mode of Delivery : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : 6 Additional Requirement/s : Not applicable COURSE FEES Full Course Fee : S$800 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323