新 加 坡 能 源 集 团 《 供 应 商 行 为 准 则 》 节 选 自 新 加 坡 能 源 集 团 于 2020 年 9 月 3 日 制 定 的 《 反 贿 赂 和 腐 败 管 理 体 系 手 册 》 《 供 应 商 行 为 准 则 》 1. 目 的 和 范 围 1.1 本 《 供 应 商 行 为 准 则 》 规 定 了 新 加 坡 能 源 集 团 对 与 其 业 务 伙 伴 开 展 业 务 的 期 望 和 要 求 , 如 供 应 商 、 承 包 商 、 代 理 商 、 销 售 代 表 、 顾 问 以 及 向 新 加 坡 能 源 集 团 提 供 货 物 或 服 务 的 其 他 企 业 ( 统 称 为 “ 供 应 商 ”)。 1.2 新 加 坡 能 源 集 团 致 力 于 以 诚 信 、 诚 实 以 及 遵 守 所 有 适 用 法 律 法 规 的 原 则 开 展 业 务 和 运 营 。 1.3 新 加 坡 能 源 集 团 要 求 其 供 应 商 在 代 表 其 开 展 业 务 或 向 其 提 供 货 物 或 服 务 时 采 用 一 致 方 法 。 新 加 坡 能 源 集 团 将 审 核 其 与 违 反 和 未 能 遵 守 这 些 要 求 的 供 应 商 的 关 系 。 2. 反 贿 赂 和 腐 败 2.1 新 加 坡 能 源 集 团 对 任 何 形 式 的 贿 赂 和 腐 败 都 采 取 零 容 忍 政 策 。 2.2 新 加 坡 能 源 集 团 要 求 供 应 商 在 与 其 往 来 和 交 易 过 程 中 , 做 到 以 下 几 点 : 2.2.1 遵 守 所 有 “ 反 贿 赂 法 ”, 其 定 义 为 : 遵 守 禁 止 贿 赂 和 腐 败 的 所 有 适 用 的 国 家 、 地 区 、 省 、 州 、 市 或 地 方 法 律 、 规 则 、 条 例 、 法 令 和 / 或 政 府 官 方 命 令 , 如 《 新 加 坡 预 防 腐 败 法 》( 第 241 章 ); 2.2.2 决 不 从 事 任 何 贿 赂 或 腐 败 行 为 ; 2.2.3 披 露 供 应 商 和 新 加 坡 能 源 集 团 之 间 的 任 何 实 际 或 潜 在 利 益 冲 突 ; 以 及 2.2.4 就 与 供 应 商 相 关 的 任 何 违 反 或 涉 嫌 违 反 “ 反 贿 赂 法 ” 的 调 查 , 向 新 加 坡 能 源 集 团 提 供 全 面 协 助 。 3. 合 规 3.1 如 果 供 应 商 未 能 遵 守 《 供 应 商 行 为 准 则 》, 新 加 坡 能 源 集 团 可 在 适 当 的 情 况 下 暂 停 或 终 止 履 行 与 供 应 商 签 订 的 合 同 、 暂 停 支 付 合 同 项 下 的 款 项 、 向 政 府 或 监 管 部 门 报 告 违 反 行 为 和 / 或 寻 求 新 加 坡 能 源 集 团 可 以 采 取 的 救 济 措 施 。 3.2 新 加 坡 能 源 集 团 可 全 权 决 定 因 供 应 商 从 事 刑 事 犯 罪 、 违 反 道 德 规 范 、 表 现 不 佳 、 撤 回 投 标 或 其 认 定 的 任 何 其 他 违 规 行 为 而 禁 止 供 应 商 投 标 。 被 禁 止 的 供 应 商 在 禁 止 期 不 得 参 与 任 何 新 加 坡 能 源 集 团 的 招 标 项 目 。 根 据 供 应 商 违 规 的 严 重 程 度 , 禁 止 期 通 常 为 1 至 5 年 。 禁 止 期 结 束 时 , 被 禁 止 的 供 应 商 可 向 新 加 坡 能 源 集 团 的 采 购 部 门 申 请 再 次 成 为 合 格 投 标 人 。 1 4. 举 报 政 策 4.1 任 何 供 应 商 如 有 证 据 表 明 新 加 坡 能 源 集 团 的 员 工 或 代 表 新 加 坡 能 源 集 团 行 事 的 任 何 人 参 与 或 正 在 参 与 贿 赂 、 腐 败 、 非 法 或 任 何 类 型 的 不 道 德 行 为 , 可 通 过 任 意 以 下 渠 道 立 即 向 新 加 坡 能 源 集 团 的 内 部 审 计 长 报 告 此 事 : • 电 话 :+65 6684 9178 • 邮 箱 :whistleblow@spgroup.com.sg • 邮 寄 地 址 :Head, Internal Audit, SP Group, 2 Kallang Sector, Singapore 349277 4.2 举 报 和 投 诉 的 内 容 应 尽 可 能 包 括 以 下 信 息 : • 举 报 人 的 工 作 单 位 或 举 报 人 与 新 加 坡 能 源 集 团 的 关 系 ; • 行 为 / 或 交 易 发 生 的 日 期 、 时 间 和 地 点 ; • 参 与 方 的 身 份 和 详 细 信 息 ; • 证 实 指 控 的 证 据 ; • 与 指 控 相 关 的 所 有 信 息 ; 以 及 • 联 系 方 式 ( 便 于 后 续 调 查 询 问 )。 4.3 根 据 适 用 的 法 律 法 规 , 为 满 足 充 分 调 查 的 必 要 性 , 新 加 坡 能 源 集 团 将 采 取 合 理 措 施 保 护 举 报 人 的 保 密 和 匿 名 要 求 。 所 有 的 举 报 和 投 诉 都 应 被 独 立 、 公 平 、 及 时 地 处 理 。 4.4 新 加 坡 能 源 集 团 鼓 励 举 报 人 表 明 身 份 , 并 提 供 联 系 方 式 。 新 加 坡 能 源 集 团 致 力 于 根 据 其 《 举 报 人 政 策 》 保 护 举 报 人 。 通 常 需 要 ( 与 举 报 人 ) 进 一 步 澄 清 , 因 其 有 助 于 调 查 举 报 和 投 诉 。 调 查 能 力 取 决 于 举 报 人 所 提 供 信 息 的 数 量 和 质 量 。 4.5 除 恶 意 举 报 外 , 应 保 护 提 出 投 诉 的 举 报 人 免 受 报 复 。 如 果 调 查 结 果 表 明 , 举 报 人 恶 意 行 事 或 未 诚 信 行 事 或 提 交 了 虚 假 的 举 报 和 投 诉 内 容 或 不 能 合 理 判 断 信 息 的 真 实 性 和 准 确 性 , 管 理 层 将 考 虑 并 采 取 合 理 措 施 处 罚 举 报 人 。 2

16 June 2020 FACTSHEET Households’ Electricity Consumption During the Circuit-Breaker Period Singapore households’ electricity consumption typically increases from April through August. This is because the weather tends to be hotter in these months, and households use more electricity to power their fans or air-conditioners to stay cool. 2 During the Circuit Breaker (CB) period, most Singaporeans have been staying, working, or studying from home. This, coupled with the hotter weather, has led to higher electricity usage as well. For example, we saw an average increase of 22% in daily household electricity consumption in May 2020, compared to February 2020. How Households Are Billed During the Circuit-Breaker Period 3 Under normal circumstances, SP Group will send meter readers to visit households to record their electricity, water and gas consumption every alternate month. From 7 April to 1 June 2020, SP Group suspended physical meter reading services in line with the safe distancing measures to minimise the transmission of Covid-19. 4 For households who do not have advanced electricity meters and also did not submit their own meter readings, their April and May consumption were estimated based on previous months’ consumption data. This would result in an underestimation of their bills for these months. When SP Group resumed its pre-CB physical meter reading routine from 2 June 2020, the accumulated underestimated amount of consumption will be adjusted in the June or July bill. Therefore, the June or July utility bills could be higher than the April and May bills. See below for the illustration. Illustration: For consumers whose electricity meters are read during odd months Page 1 of 3 5 About 300,000 households have advanced electricity meters, and their electricity consumption is read remotely. They would be billed based on their actual consumption for April and May. Support to Households 6 As part of the Budget 2020 Care and Support Package, eligible HDB households will receive double their regular GST Voucher U-Save this year, through a one-off GST Voucher U-Save Special Payment. Eligible households with five or more members will receive an additional GST Voucher – U-Save rebate. The next round of disbursement of the regular GST Voucher U-Save rebate and GST Voucher U-Save Special Payment will be in July 2020. The first disbursement of the additional GST Voucher U-Save rebate for eligible larger households with five or more members will be in October 2020. For more information, visit www.gstvoucher.gov.sg. 7 As part of the recently announced Fortitude Budget, each household with at least one Singapore Citizen will receive a one-off $100 Solidarity Utilities Credit for doing their part in staying home during the CB period. This amount will be credited in the July or August utilities bill with SP Group and covers all property types. 8 In support of the Government’s Resilience Budget 2020 measures to freeze all government fees and charges for one year, SP Group has deferred grid charges amounting to S$343 million and maintained its grid fee to customers. What Households Can Do to Be Billed According to Actual Consumption 9 Households are encouraged to submit their own meter readings so as to be billed based on their actual consumption. 10 They can submit their meter readings via the following channels: a) SP Utilities app - Download the app from spgrp.sg/mobileapp. Go to “Explore” and select “Submit Meter”. b) SP Utilities Portal - Log on to SP Utilities Portal at spgrp.sg/UPortal. Go to “Usage” and select “Submit Meter Readings”. c) WhatsApp - Take a photo of the meter (with the meter number and meter reading clearly shown) and send to 8482 8636. d) Email – Email the meter readings to customerreading@spgroup.com.sg. e) Automated Phone System – Call 1800 222 2333 to submit meter readings via the automated option. Page 2 of 3 11 Households can refer to their SP bills for their meter submission period (refer to image below). They can submit their meter readings up to three days (by 5pm) from the scheduled meter reading date. For those who have downloaded the SP Utilities app, they can also set an alert for their meter reading submission period. Page 3 of 3

Change of Ownership/ Tenancy Utilities Account Transfer Form SP SERVICES LTD Contact Log Ref: ________________ (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) NEW ACCOUNT HOLDER’S PARTICULARS (Co. Registration No. 199504470N) For Application in Personal name: Name of Transferee (Mr/Mrs/Mdm/Ms/Dr):______________________________ (“the Consumer”) Declaration Please check here if you are an undischarged bankrupt. NRIC/FIN (Copy of NRIC/FIN is required):_______________ For the purpose of application for water, gas and electricity only Date of Birth (DDMMYY): __________________________ Bankruptcy Number: _____________________________ For Application in Company name: Name of Company (Transferee): ____________________________________ Co Reg No.: _____________ Co Reg Date: _____________ (“the Consumer”) Contact Person: ______________________________ Principal Activities (I) No.: __________________________________ (As shown on your ACRA Business Profile) DETAILS OF PREMISES a. Premises Address: __________________________________________________________________________________ ________________________________________________________________ S ________________ b. Type of Occupancy: Owner Tenant c. Type of Account: Domestic Non-Domestic d. Use of Premises (See Annex): (indicate index no.) (Security Deposit required. Please make cheque payable to SP Services Ltd) e. GST Reg No. & GST Reg Date: _________________________ ____ (DD)_______(MM)_________(YYYY) Only applicable to premises with PV (ie. Photovoltaics) installed WARNING: IT IS AN OFFENCE UNDER THE PUBLIC UTILITIES ACT (CAP 261) TO MAKE ANY FALSE STATEMENT, REPRESENTATION OR DECLARATION IN CONNECTION WITH THE APPLICATION FOR WATER SUPPLIED BY THE PUBLIC UTILITIES BOARD. Utilities Account Number of Transferor (outgoing customer) (A new account number will be given to the transferee upon process of the application) Meter Reading Date DDMMYY (This form is to be submitted within 3 days from the reading date) ELECTRICITY* WATER** GAS (if any) - (Record only the white numbers) (Record only the first five numbers from the left – four black and one red.) (Record only the black numbers) The above meter readings are required to facilitate the billing of both transferor and transferee utilities accounts. Invalid readings will be rejected. *I/We acknowledge that I/we am/are required to engage a licensed electrical worker (LEW) to inspect and test my electrical installation if I have made any alteration or rewiring to it. Thereafter, the LEW will lodge a copy of Certificate of Compliance (CoC) together with this application to SPGroup to check my electrical installation if the electrical installation is exempted from an Electrical Installation Licence. **I/We acknowledge that I/we am/are required to engage a licensed plumber (LP) to submit the notification for water service installation (WSI) work if I have made any addition or alteration to existing piping. As the account holder, please ensure that you and your contractor (if any) do not tamper with or remove PUB’s water meter without PUB’s prior approval. Upon completion, please submit this form with the following documents: a. Copy of NRIC/ FIN card of transferee In addition to (a), the following documents are required for Commercial accounts: b. Copy of Business/ Company Registration Certificate c. Proof of ownership/ Tenancy agreement d. Letter of authorisation (required if signatory is not a Director according to ACRA listing) e. Initial security deposit (please visit www.spgroup.com.sg for more details) Note: This form is not applicable for master accounts, accounts starting with “930”, electricity supply above 45kVA for non-domestic accounts and temporary supply of utilities. For payment of deposit via cheque, please make the cheque payable to SP Services Ltd. For Gas Turn-on /Installation, please call City Energy Pte. Ltd. (as Trustee of City Energy Trust) at 1800-555 1661 for an appointment. Installation and Termination of gas supply fees apply. You need not call if the gas supply for the previous occupant is connected. 1. I/We agree that each application for a utility, when accepted, will constitute a binding contract between myself/ourselves and PUB / SP Services Ltd / City Energy Pte. Ltd. (as Trustee of City Energy Trust) / Veolia ES Singapore Pte Ltd / Colex Environmental Pte Ltd / Cora Environment Pte Ltd / 800 Super Waste Management Pte Ltd / TEE Environmental Pte. Ltd. and/or Alba W&H Smart City Pte. Ltd. (as the case may be) and I/we agree that such contract shall be separate and independent from each other and shall be separately enforceable. 2. In the event that I/we make an application for gas at a later date, I/we agree to be bound by the terms and conditions for supply of gas set out in Part III overleaf and such other terms and conditions which City Energy Pte. Ltd. (as Trustee of City Energy Trust) may, at its absolute discretion, notify and impose. I/We understand that nothing herein shall be constructed as an offer by City Energy Pte. Ltd. (as Trustee of City Energy Trust) to supply gas to me / us and that City Energy Pte. Ltd. (as Trustee of City Energy Trust) has the absolute discretion to reject my application for gas supply for any reason. 3. I/We acknowledge and agree that SP Services Ltd reserves the right to transfer any amounts due and owing arising from my/ our previous/ closed account to an existing/ new account belonging to me/ us. 4. I/We agree to be bound by the terms and conditions specified by each supplier as set out in Part I (Water Supply) / Part II (Electricity Supply) / Part III (Gas Supply) / Part IV (Collection of Refuse) overleaf. 5. I/We acknowledge and agree that PUB, SP Services Ltd, City Energy Pte. Ltd. (as Trustee of City Energy Trust), Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and/or Alba W&H Smart City Pte. Ltd. (as the case may be) may collect, use and disclose to any third party and all particulars relating to my/our personal information, in accordance with the Personal Data Protection Act 2012 and SP Group’s data protection policy (available at SP Group’s website https://www.spgroup.com.sg/personal-data-protection-policy), for the purposes of (i) providing the requested services; (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me / us of their or their related entities’ and business affiliates’ services and offers (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. 6. If I/we am/are (or subsequently become) GST-registered, I/we agree that I/we will not issue any tax invoice for electricity sold to SP Services Ltd but hereby authorize SP Services Ltd to issue tax invoices on my/our behalf. I/We further agree that where SP Services Ltd issues any tax invoice(s) on my behalf in respect of any taxable supplies that I/we provide, SP Services Ltd shall be entitled to charge GST at the prevailing rate as at the date on which such taxable supplies are provided. 7. I/We will notify SP Services Ltd in writing immediately if there is any change to my/our GST status, including without limitation if my/our GST registration is cancelled; I/we am/are not currently GST-registered but subsequently become GST-registered; I/We am/are issued with a new GST registration number, etc. Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25 SP SERVICES LTD (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) PART I Terms and Conditions of the Contract for the Supply of Water by the PUB 1 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 If the water meter does not in the opinion of PUB correctly register the amount of water supplied to the Premises, PUB shall be entitled to charge such sum as it shall assess and the Consumer shall accept such assessment as final and conclusive. 5 The Consumer shall pay for the water supplied to the Premises at the appropriate water tariff according to the use of the Premises. The Consumer shall notify PUB of the change of use of the Premises within 7 days of such change. 6 The Consumer shall pay a fee on every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 7 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer, or at such rate as may be gazetted by PUB from time to time. 8 PUB shall not be liable for any failure or inconsistency in the water supply to the Premises whatsoever and howsoever caused. 9 The Consumer’s attention is drawn to its duties and obligations in the Public Utilities Act (Cap 261) and the Public Utilities (Water Supply) Regulations, as amended from time to time. PART II Terms and Conditions of the Contract for the Supply of Electricity by SP Services Ltd ("SP Services") 1 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 If the electricity meter does not in the opinion of SP Services correctly register the amount of electricity supplied to the Premises, SP Services shall be entitled to charge such sum as it shall assess. 5 The Consumer shall pay for the electricity supplied to the Premises at such rates of electricity tariffs for the appropriate category of consumer as is fixed by SP Services from time to time. 6 The Consumer shall pay a fee, as is fixed by SP Services from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 7 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 8 SP Services shall not be liable for any failure or defect in the supply of electricity to the Premises whatsoever and howsoever caused. PART III Terms and Conditions of the Contract for the Supply of Gas by City Energy Pte. Ltd. (as Trustee of City Energy Trust) ("City Energy") 1 City Energy has appointed SP Services Ltd to be its agent for the opening and termination of this gas supply account, and the billing, collection and settlement of all charges under this account. 2 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 3 The Consumer shall accept liability for this account. 4 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 5 If the gas meter does not in the opinion of City Energy correctly register the amount of gas supplied to the Premises, City Energy shall be entitled to charge such sum as it shall assess. 6 The Consumer shall pay for the gas supplied to the Premises at such rates of gas tariffs for the appropriate category of consumer as is fixed by City Energy from time to time. The Consumer shall notify SP Services Ltd of the change of use of the Premises within 7 days of such change. 7 The Consumer shall pay a fee, as is fixed by City Energy from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 8 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 9 City Energy shall not be liable for any failure or defect in the supply of gas to the Premises whatsoever and howsoever caused. PART IV Terms and Conditions of the Contract for the Collection of Refuse by either Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. (collectively referred to as “Refuse Collection Companies”) 1 The Refuse Collection Companies have appointed SP Services Ltd to be their agent for the opening and termination of this refuse collection account, and the billing, collection and settlement of all charges under this account. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 The Consumer shall pay for the refuse collection service performed at the Premises at such rates for the appropriate category of consumer as is fixed by the National Environment Agency from time to time or at such rates determined between the Consumer and the relevant Refuse Collection Company where the Premises do not fall under the Public Waste Collection Scheme and the refuse collection is contracted privately. The Consumer shall notify SP Services Ltd of the change of use of the Premises within 7 days of such change. 5 The Consumer shall pay a fee, as is fixed by the Refuse Collection Companies from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 6 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 7 The Refuse Collection Companies shall not be liable for any failure or defect in the collection of refuse at the Premises whatsoever and howsoever caused. Name: NRIC/FIN: Tel No: E-mail Address: ______________________________________________ Signature of Transferor (Co Stamp if applicable) (Outgoing Customer) Mailing Address: (if different from premises) Name: _______________________________________________ Signature of Transferee (Co Stamp if applicable) (Incoming Customer) NRIC/FIN (Copy of NRIC/FIN is required): For the purpose of application for water, gas and electricity only Tel No: E-mail Address: If you're an e-bill user, your e-bill will be sent to your existing e-services email address Mailing Address: (if different from premises) For Official Use Utility A/C No: ___________________________ Application Collected by: _________________________ Deposit to be billed: $ _______________ Date of Application received: _________________ Appt Date and Time Scheduled: ____________________ Request for GIRO Form � Yes � No Remark: _____________________________________________ Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25 SP SERVICES LTD (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) Annex Use of Premises Residential Premises For premises where water supplied are used exclusively for residential purposes including staff housing. 001 Residential 002 Home office scheme 003 Staff housing / quarters 004 Common services of HDB / condominium / private apartment 005 Hostel 006 Boarding House 007 Dormitory 008 Service apartment 009 Child care centre 010 School / education institution 011 Office 012 Retail / services 013 Food and beverage 014 Place of worship 015 Bin centre 016 Carpark 017 Welfare facilities 018 Construction site 019 Residents’ / senior citizens’ corner Commercial Premises For premises which is used for the purposes of or in connection with any trade, business or profession. 901 Residential (for Shophouses only) 902 Home office scheme (for Shophouses only) 903 Staff housing / quarters (for Shophouses only) 905 Hostel 906 Boarding House 907 Dormitory 908 Service apartment 909 Child care centre 910 School / education institution 911 Office 912 Retail / services 913 Food and beverage 914 Place of worship 915 Bin centre 916 Carpark 917 Welfare facilities 918 Construction site 920 Industrial 921 Government / public facilities 922 Medical facilities 923 Warehouse / storage facilities 924 Farm 925 Sports and recreation 926 Common services Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25

首 个 在 组 屋 区 设 立 的 电 动 车 快 速 充 电 中 心 星 期 六 ( 5 月 16 日 ) 启 用 , 用 户 可 通 过 新 能 源 应 用 启 用 充 电 枪 , 并 查 看 充 电 进 度 。 ( 张 俊 杰 摄 ) 登 加 启 用 首 个 组 屋 区 电 动 车 快 速 充 电 中 心 黄 佳 琪 报 道 weejq@sph.com.sg 首 个 在 组 屋 区 设 立 的 电 动 车 快 速 充 电 中 心 在 登 加 新 镇 启 用 。 交 通 部 兼 国 家 发 展 部 高 级 政 务 部 长 孙 雪 玲 和 蔡 厝 港 集 选 区 议 员 朱 佩 玲 , 星 期 六 (5 月 16 日 ) 在 登 加 的 田 园 弯 (Plantation Crescent) 第 129 座 多 层 停 车 场 , 为 电 动 车 快 速 充 电 中 心 举 行 首 充 仪 式 。 快 充 中 心 由 新 加 坡 能 源 集 团 属 下 的 新 能 源 绿 色 出 行 (SP Mobility) 运 营 ; 共 有 八 把 高 达 100 千 瓦 直 流 (100kW DC) 的 快 速 充 电 枪 和 六 把 7.4 千 瓦 交 流 (7.4kW AC) 充 电 枪 , 平 均 设 置 在 停 车 场 的 1 楼 和 B1 楼 层 。 直 流 充 电 枪 快 充 约 40 分 钟 可 充 满 一 般 电 动 车 用 直 流 充 电 枪 快 充 , 大 约 半 小 时 就 可 把 电 量 充 至 约 80%,40 分 钟 则 可 充 满 。 不 过 , 如 果 几 辆 车 同 时 充 电 , 速 度 可 能 会 减 慢 。 用 交 流 充 电 枪 的 话 , 充 电 半 小 时 大 约 能 增 加 5% 电 量 , 但 不 同 车 型 的 充 电 速 度 不 一 。 直 流 和 交 流 充 电 枪 的 收 费 分 别 为 每 千 瓦 时 0.726 元 和 0.628 元 。 用 户 须 通 过 新 能 源 应 用 扫 描 充 电 桩 上 的 二 维 码 , 并 选 用 信 用 卡 或 转 账 卡 付 款 。 新 能 源 集 团 和 建 屋 发 展 局 于 2018 年 签 署 谅 解 备 忘 录 , 为 登 加 新 镇 开 发 综 合 数 码 能 源 系 统 , 打 造 本 地 首 个 智 能 能 源 市 镇 , 包 括 设 立 电 动 车 充 电 中 心 和 中 央 制 冷 系 统 。 朱 佩 玲 说 , 除 了 与 陆 路 交 通 管 理 局 等 有 关 机 构 合 作 , 她 也 通 过 登 加 居 民 联 系 网 向 民 众 征 求 意 见 。 例 如 , 充 电 枪 的 数 量 和 位 置 , 以 及 提 供 直 流 与 交 流 充 电 枪 的 决 定 , 都 是 考 虑 居 民 反 馈 后 决 定 的 。 新 能 源 集 团 绿 色 出 行 业 务 部 总 经 理 徐 凯 雄 则 说 , 随 着 电 动 车 需 求 增 长 , 充 电 设 施 应 融 入 日 常 生 活 。 例 如 , 把 快 充 中 心 设 在 组 屋 区 可 为 电 动 车 主 带 来 很 大 的 便 利 。 登 加 居 民 阿 米 尔 (Amir,30 岁 , 公 务 员 ) 受 访 时 说 , 他 之 前 看 到 亲 戚 开 电 动 车 , 觉 得 车 子 性 能 比 燃 油 车 好 。 “ 如 今 组 屋 区 内 设 立 快 充 中 心 , 更 吸 引 我 由 现 有 的 燃 油 车 改 为 电 动 车 。” 据 了 解 , 这 个 多 层 停 车 场 除 了 供 周 围 至 少 六 座 组 屋 的 居 民 停 车 , 也 是 最 靠 近 田 园 广 场 (Plantation Plaza) 的 停 车 场 。 阿 米 尔 说 , 虽 然 有 时 候 停 车 位 并 不 好 找 , 但 他 不 认 为 增 设 电 动 车 充 电 中 心 会 加 剧 这 个 问 题 。 孙 雪 玲 今 年 3 月 在 国 会 拨 款 委 员 会 辩 论 交 通 部 开 支 预 算 时 说 , 政 府 将 在 明 年 底 前 , 在 每 个 组 屋 市 镇 设 立 至 少 一 个 快 充 中 心 , 每 个 中 心 有 至 少 六 把 快 速 充 电 枪 。 陆 交 局 全 资 子 公 司 E V - Electric Charging 于 3 月 和 4 月 公 布 , 把 共 12 个 组 屋 区 的 快 充 中 心 合 同 颁 给 新 能 源 绿 色 出 行 、 康 福 德 高 Engie 和 壳 牌 。 除 了 登 加 , 新 能 源 绿 色 出 行 的 另 六 个 快 充 中 心 设 在 勿 洛 、 蔡 厝 港 、 麦 波 申 、 裕 廊 东 、 兀 兰 和 淡 滨 尼 ; 康 福 德 高 Engie 的 则 设 在 后 港 、 实 龙 岗 和 义 顺 ; 壳 牌 则 在 金 文 泰 、 红 山 和 盛 港 。

Change of Ownership/ Tenancy Utilities Account Transfer Form SP SERVICES LTD Contact Log Ref: ________________ (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) NEW ACCOUNT HOLDER’S PARTICULARS (Co. Registration No. 199504470N) For Application in Personal name: Name of Transferee (Mr/Mrs/Mdm/Ms/Dr):______________________________ (“the Consumer”) Declaration Please check here if you are an undischarged bankrupt. NRIC/FIN (Copy of NRIC/FIN is required):_______________ For the purpose of application for water, gas and electricity only Date of Birth (DDMMYY): __________________________ Bankruptcy Number: _____________________________ For Application in Company name: Name of Company (Transferee): ____________________________________ Co Reg No.: _____________ Co Reg Date: _____________ (“the Consumer”) Contact Person: ______________________________ Principal Activities (I) No.: __________________________________ (As shown on your ACRA Business Profile) DETAILS OF PREMISES a. Premises Address: __________________________________________________________________________________ ________________________________________________________________ S ________________ b. Type of Occupancy: Owner Tenant c. Type of Account: Domestic Non-Domestic d. Use of Premises (See Annex): (indicate index no.) (Security Deposit required. Please make cheque payable to SP Services Ltd) e. GST Reg No. & GST Reg Date: _________________________ ____ (DD)_______(MM)_________(YYYY) Only applicable to premises with PV (ie. Photovoltaics) installed WARNING: IT IS AN OFFENCE UNDER THE PUBLIC UTILITIES ACT (CAP 261) TO MAKE ANY FALSE STATEMENT, REPRESENTATION OR DECLARATION IN CONNECTION WITH THE APPLICATION FOR WATER SUPPLIED BY THE PUBLIC UTILITIES BOARD. Utilities Account Number of Transferor (outgoing customer) (A new account number will be given to the transferee upon process of the application) Meter Reading Date DDMMYY (This form is to be submitted within 3 days from the reading date) ELECTRICITY* WATER** GAS (if any) - (Record only the white numbers) (Record only the first five numbers from the left – four black and one red.) (Record only the black numbers) The above meter readings are required to facilitate the billing of both transferor and transferee utilities accounts. Invalid readings will be rejected. *I/We acknowledge that I/we am/are required to engage a licensed electrical worker (LEW) to inspect and test my electrical installation if I have made any alteration or rewiring to it. Thereafter, the LEW will lodge a copy of Certificate of Compliance (CoC) together with this application to SPGroup to check my electrical installation if the electrical installation is exempted from an Electrical Installation Licence. **I/We acknowledge that I/we am/are required to engage a licensed plumber (LP) to submit the notification for water service installation (WSI) work if I have made any addition or alteration to existing piping. As the account holder, please ensure that you and your contractor (if any) do not tamper with or remove PUB’s water meter without PUB’s prior approval. Upon completion, please submit this form with the following documents: a. Copy of NRIC/ FIN card of transferee In addition to (a), the following documents are required for Commercial accounts: b. Copy of Business/ Company Registration Certificate c. Proof of ownership/ Tenancy agreement d. Letter of authorisation (required if signatory is not a Director according to ACRA listing) e. Initial security deposit (please visit www.spgroup.com.sg for more details) Note: This form is not applicable for master accounts, accounts starting with “930”, electricity supply above 45kVA for non-domestic accounts and temporary supply of utilities. For payment of deposit via cheque, please make the cheque payable to SP Services Ltd. For Gas Turn-on /Installation, please call City Energy Pte. Ltd. (as Trustee of City Energy Trust) at 1800-555 1661 for an appointment. Installation and Termination of gas supply fees apply. You need not call if the gas supply for the previous occupant is connected. 1. I/We agree that each application for a utility, when accepted, will constitute a binding contract between myself/ourselves and PUB / SP Services Ltd / City Energy Pte. Ltd. (as Trustee of City Energy Trust) / Veolia ES Singapore Pte Ltd / Colex Environmental Pte Ltd / Cora Environment Pte Ltd / 800 Super Waste Management Pte Ltd / TEE Environmental Pte. Ltd. and/or Alba W&H Smart City Pte. Ltd. (as the case may be) and I/we agree that such contract shall be separate and independent from each other and shall be separately enforceable. 2. In the event that I/we make an application for gas at a later date, I/we agree to be bound by the terms and conditions for supply of gas set out in Part III overleaf and such other terms and conditions which City Energy Pte. Ltd. (as Trustee of City Energy Trust) may, at its absolute discretion, notify and impose. I/We understand that nothing herein shall be constructed as an offer by City Energy Pte. Ltd. (as Trustee of City Energy Trust) to supply gas to me / us and that City Energy Pte. Ltd. (as Trustee of City Energy Trust) has the absolute discretion to reject my application for gas supply for any reason. 3. I/We acknowledge and agree that SP Services Ltd reserves the right to transfer any amounts due and owing arising from my/ our previous/ closed account to an existing/ new account belonging to me/ us. 4. I/We agree to be bound by the terms and conditions specified by each supplier as set out in Part I (Water Supply) / Part II (Electricity Supply) / Part III (Gas Supply) / Part IV (Collection of Refuse) overleaf. 5. I/We acknowledge and agree that PUB, SP Services Ltd, City Energy Pte. Ltd. (as Trustee of City Energy Trust), Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and/or Alba W&H Smart City Pte. Ltd. (as the case may be) may collect, use and disclose to any third party and all particulars relating to my/our personal information, in accordance with the Personal Data Protection Act 2012 and SP Group’s data protection policy (available at SP Group’s website https://www.spgroup.com.sg/personal-data-protection-policy), for the purposes of (i) providing the requested services; (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me / us of their or their related entities’ and business affiliates’ services and offers (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. 6. If I/we am/are (or subsequently become) GST-registered, I/we agree that I/we will not issue any tax invoice for electricity sold to SP Services Ltd but hereby authorize SP Services Ltd to issue tax invoices on my/our behalf. I/We further agree that where SP Services Ltd issues any tax invoice(s) on my behalf in respect of any taxable supplies that I/we provide, SP Services Ltd shall be entitled to charge GST at the prevailing rate as at the date on which such taxable supplies are provided. 7. I/We will notify SP Services Ltd in writing immediately if there is any change to my/our GST status, including without limitation if my/our GST registration is cancelled; I/we am/are not currently GST-registered but subsequently become GST-registered; I/We am/are issued with a new GST registration number, etc. Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25 SP SERVICES LTD (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) PART I Terms and Conditions of the Contract for the Supply of Water by the PUB 1 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 If the water meter does not in the opinion of PUB correctly register the amount of water supplied to the Premises, PUB shall be entitled to charge such sum as it shall assess and the Consumer shall accept such assessment as final and conclusive. 5 The Consumer shall pay for the water supplied to the Premises at the appropriate water tariff according to the use of the Premises. The Consumer shall notify PUB of the change of use of the Premises within 7 days of such change. 6 The Consumer shall pay a fee on every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 7 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer, or at such rate as may be gazetted by PUB from time to time. 8 PUB shall not be liable for any failure or inconsistency in the water supply to the Premises whatsoever and howsoever caused. 9 The Consumer’s attention is drawn to its duties and obligations in the Public Utilities Act (Cap 261) and the Public Utilities (Water Supply) Regulations, as amended from time to time. PART II Terms and Conditions of the Contract for the Supply of Electricity by SP Services Ltd ("SP Services") 1 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 If the electricity meter does not in the opinion of SP Services correctly register the amount of electricity supplied to the Premises, SP Services shall be entitled to charge such sum as it shall assess. 5 The Consumer shall pay for the electricity supplied to the Premises at such rates of electricity tariffs for the appropriate category of consumer as is fixed by SP Services from time to time. 6 The Consumer shall pay a fee, as is fixed by SP Services from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 7 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 8 SP Services shall not be liable for any failure or defect in the supply of electricity to the Premises whatsoever and howsoever caused. PART III Terms and Conditions of the Contract for the Supply of Gas by City Energy Pte. Ltd. (as Trustee of City Energy Trust) ("City Energy") 1 City Energy has appointed SP Services Ltd to be its agent for the opening and termination of this gas supply account, and the billing, collection and settlement of all charges under this account. 2 The Consumer shall pay an initial deposit and maintain it at an amount not less than one and a half times the monthly charges. For non-Singaporeans and nonpermanent residents an amount not less than 3 times the monthly charges. 3 The Consumer shall accept liability for this account. 4 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 5 If the gas meter does not in the opinion of City Energy correctly register the amount of gas supplied to the Premises, City Energy shall be entitled to charge such sum as it shall assess. 6 The Consumer shall pay for the gas supplied to the Premises at such rates of gas tariffs for the appropriate category of consumer as is fixed by City Energy from time to time. The Consumer shall notify SP Services Ltd of the change of use of the Premises within 7 days of such change. 7 The Consumer shall pay a fee, as is fixed by City Energy from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 8 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 9 City Energy shall not be liable for any failure or defect in the supply of gas to the Premises whatsoever and howsoever caused. PART IV Terms and Conditions of the Contract for the Collection of Refuse by either Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. (collectively referred to as “Refuse Collection Companies”) 1 The Refuse Collection Companies have appointed SP Services Ltd to be their agent for the opening and termination of this refuse collection account, and the billing, collection and settlement of all charges under this account. 2 The Consumer shall accept liability for this account. 3 Either party may give 4 working days' notice in writing to the other party to terminate this agreement. 4 The Consumer shall pay for the refuse collection service performed at the Premises at such rates for the appropriate category of consumer as is fixed by the National Environment Agency from time to time or at such rates determined between the Consumer and the relevant Refuse Collection Company where the Premises do not fall under the Public Waste Collection Scheme and the refuse collection is contracted privately. The Consumer shall notify SP Services Ltd of the change of use of the Premises within 7 days of such change. 5 The Consumer shall pay a fee, as is fixed by the Refuse Collection Companies from time to time, for every reminder issued to the Consumer for failure to make payment in accordance with a bill sent to the Consumer. 6 The Consumer shall pay a late payment charge of 1% on any outstanding amount owed by the Consumer. 7 The Refuse Collection Companies shall not be liable for any failure or defect in the collection of refuse at the Premises whatsoever and howsoever caused. Name: NRIC/FIN: Tel No: E-mail Address: ______________________________________________ Signature of Transferor (Co Stamp if applicable) (Outgoing Customer) Mailing Address: (if different from premises) Name: _______________________________________________ Signature of Transferee (Co Stamp if applicable) (Incoming Customer) NRIC/FIN (Copy of NRIC/FIN is required): For the purpose of application for water, gas and electricity only Tel No: E-mail Address: If you're an e-bill user, your e-bill will be sent to your existing e-services email address Mailing Address: (if different from premises) For Official Use Utility A/C No: ___________________________ Application Collected by: _________________________ Deposit to be billed: $ _______________ Date of Application received: _________________ Appt Date and Time Scheduled: ____________________ Request for GIRO Form � Yes � No Remark: _____________________________________________ Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25 SP SERVICES LTD (Acting for itself and as agent for and on behalf of PUB and City Energy Pte. Ltd. (as Trustee of City Energy Trust) for the supply of utilities, and as agent for Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd, 800 Super Waste Management Pte Ltd, TEE Environmental Pte. Ltd. and Alba W&H Smart City Pte. Ltd. in relation to the collection of refuse.) Annex Use of Premises Residential Premises For premises where water supplied are used exclusively for residential purposes including staff housing. 001 Residential 002 Home office scheme 003 Staff housing / quarters 004 Common services of HDB / condominium / private apartment 005 Hostel 006 Boarding House 007 Dormitory 008 Service apartment 009 Child care centre 010 School / education institution 011 Office 012 Retail / services 013 Food and beverage 014 Place of worship 015 Bin centre 016 Carpark 017 Welfare facilities 018 Construction site 019 Residents’ / senior citizens’ corner Commercial Premises For premises which is used for the purposes of or in connection with any trade, business or profession. 901 Residential (for Shophouses only) 902 Home office scheme (for Shophouses only) 903 Staff housing / quarters (for Shophouses only) 905 Hostel 906 Boarding House 907 Dormitory 908 Service apartment 909 Child care centre 910 School / education institution 911 Office 912 Retail / services 913 Food and beverage 914 Place of worship 915 Bin centre 916 Carpark 917 Welfare facilities 918 Construction site 920 Industrial 921 Government / public facilities 922 Medical facilities 923 Warehouse / storage facilities 924 Farm 925 Sports and recreation 926 Common services Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 4.0 / 09 / 25

Singapore Institute of Power and Gas SS638: Code of Practice for Electrical Installations Course Code: ERG01 SFC-Eligible | Course Reference Number: TGS-2022011360 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Understand the SS638 Code of Practice for Electrical Installations • Learn the key changes with respect to CP5 • Familiarize with the reassigned codes on amendments made to suit local conditions MAIN CONTENTS • Overview of SS638 • Key changes from CP5 to SS638 • Scope, objectives and fundamental principles • Definitions • Assessment of general characteristics • Safety protection • Selection and erection of equipment • Inspection and testing • Special installations or locations requirements METHODOLOGY Lecture TARGET AUDIENCE Engineering and technical staff who are involved in design and installation of electrical wiring and systems COURSE DETAILS Duration : 14 hours Mode of Delivery : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : Pending Additional Requirement/s : NIL COURSE FEES Full Course Fee : S$700 (before GST) For Singapore Citizens/PR/LTVP+ : S$210 (before GST) For Singapore Citizens (40 years old and above) : S$70 (before GST) Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.1_0922 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.1_0922

SINGAPORE DISTRICT COOLING PTE LTD TARIFF FOR DISTRICT COOLING SERVICES WITH EFFECT FROM 1 MAY 2025 Capacity Charge : $24.23/kWr per month Usage Charge : $0.0616/kWrh

Singapore Institute of Power and Gas Fundamentals of Lean Thinking Course Code: WPD06 The 21st century, digital-era world we live in today is characterised by fast speed, constant change and increasingly scarce financial, human and natural resources. In such a global environment it is more important than ever to increase organisational effectiveness through the engagement of people, the elimination of waste and the cultivation of innovative teams who are constantly striving to improve. These are all part of a modern management concept known as Lean Thinking. Lean is a way of thinking and working that helps organisations and teams realise improved performance in customer satisfaction, delivery time, quality, cost and employee morale. It includes a comprehensive set of concepts, methodologies and tools which can be utilised throughout the entire organisation and on a regular basis. Lean is an essential component to achieving innovation, teamwork and agility in today’s hyper-competitive world. COURSE OBJECTIVES This fundamental course will provide all levels of the organisation with a basic overview of Lean. Using interactive small-team exercises and examples to reinforce critical concepts and implementation methods, participants will get to know what Lean is, how it can be applied and what the benefits are. By the end of the course, participants will be able to understand the underlying principles of Lean, learn some basic improvement techniques and achieve a strong baseline to subsequently take their Lean journey to the next level. MAIN CONTENTS • Introduction to Lean o The history, basic concepts and its journey • Aligned Purpose & Priorities o Understanding, prioritising and aligning to purpose and value o The power of problem solving and Kaizen • Innovative Value Delivery Design o Understanding problems, stakeholders and aligning them to purpose o Sense-making and forming insights o Process, work and organisational design o The power of quick prototyping, try-out and learning • Execution Excellence with Agility o Achieving consistency and stability • Continuous Adaptation and Learning o Manage to improve, learn and share: • Dynamic People and Leadership o Developing lean thinking, behaviours and practices in the entire organisation METHODOLOGY Lecture and group activities TARGET AUDIENCE Anyone who wants to know more about Lean Thinking as to increase organizational effectiveness, eliminate waste and cultivate innovative teams who are constantly striving to improve. Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas COURSE DETAILS Duration : 7 hours Mode of Delivery : Face-to-Face Assessment : Yes Certification : SIPG Certificate of Completion PDU by PE Board : Pending COURSE FEES Full Course Fee : S$350 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323

OverviewSRM PortalSupplier Code of ConductContact Us Procurement Doing business with SP SP Group is committed to doing business and conducting its operations with integrity, honesty and in compliance with all applicable laws and regulations. We require all our business associates to comply with SP Group's Supplier Code of Conduct. Supplier Code of Conduct Procurement SRM Portal Find out more about current and upcoming opportunities to work with us. SRM Portal Current Opportunities Enter our Supplier Relationship Management (SRM) Portal to find out more about current business opportunities. Need help with SP SRM Portal? Call +65 6916 8839 (0830-1230H, 1330-1700H on Mondays to Fridays, excluding Public Holidays) or email srmsupport@spgroup.com.sg. Find out more about the Terms & Conditions for the use of the SP SRM Portal here.  SRM Portal Safety Performance Criteria In line with SP Group’s principle of safety as our highest priority, SP Group is enhancing its tender evaluation framework to include a new Safety Performance criteria that takes into account the tenderer’s safety performance in their contracts with SP Group. This new Safety Performance criteria will be applied for all tenders called from 1 April 2022 onwards and will account for a minimum of 10% of the total evaluation score. The criteria will consider if the particular tenderer had safety incidents while executing their contracts with SP Group in the past 2 years. Any occurrence of incidents that results in fatality or serious injury may also render the tenderer ineligible for award of the contract. For more details, please refer to the policy document on the Safety Performance Criteria.  Contractor Performance Management System SP Group implemented the Contractor Performance Management System (CPMS) to strengthen its partnership with and improve the safety and quality performance of its contractors. Through the CPMS, SP Group aims to take a holistic approach to the selection of its contractors as part of enhancing procurement process, by looking at the performance of its contractors at a quarterly and annual basis and not only based on performance at each individual contract basis.  Contractor Performance Management System Policy FY25/26 Annual Result FY25/26 Quarterly Score Upcoming Opportunities All Categories Jun - Aug 2026 Supply and Installation of Overground Box (OGB) (2000 nos) DISTRIBUTION EQUIPMENT Jun - Jul 2026 Supply and Installation of 6.6kV / 22kV Transformer (1250 nos) DISTRIBUTION EQUIPMENT Aug - Dec 2026 Supply and Installation of 6.6kV / 22kV Switchgear (960 nos) DISTRIBUTION EQUIPMENT Oct - Dec 2026 Project Management Consultancy for 230kV and 400kV Cable Projects 230KV AND 400KV PROJECT MANAGEMENT CONSULTANCY Jul - Sep 2026 Supply and Installation of 66kV Power Cable (30 km) TRANSMISSION CABLES Jan - Mar 2027 Project Management Consultancy for 230kV and 400kV Cable Projects 230KV AND 400KV PROJECT MANAGEMENT CONSULTANCY Apr - Jun 2027 Supply and Delivery of 22kV T-Connectors  (500 sets) DISTRIBUTION CABLE JOINTS AND TERMINATION KITS Jan - Mar 2028 Supply and Installation of LV Board (2400A) (1500 nos) DISTRIBUTION EQUIPMENT Jan - Mar 2027 Supply and Delivery of 22kV 300mm2 CU Cables (1,500 km) DISTRIBUTION CABLES Jan - Mar 2027 Supply and Delivery of LV 185mm2 AL Cables (20 km) DISTRIBUTION CABLES 1 2 3 bizSAFE Certification --- bizSAFE is a programme that promotes workplace safety and health through the recognition of the organisation's safety efforts. With effect from 01 April 2014, all new contracts & contractors involved in SP engineering construction and building operations works must meet the minimum bizSAFE Level 4 certification & safety requirements. From 01 Oct 2021, the bizSAFE entry requirement shall be raised from bizSAFE Level 4 to bizSAFE Star. This shall apply to all Main Contractors participating in tenders advertised on or after 01 Oct 2021. The bizSAFE entry requirement for  all sub-contractors will also be raised from bizSAFE Level 4 to bizSAFE Star from 01 Oct 2022. This will allow additional time for sub-contractors to conform. Note: This does not apply to cable jointing or termination carried out by free-lance cable jointers; Ancillary work such as cable detection, survey works and third-party inspection works; Power turn-on by Licenced Electrical Worker; Supply and delivery; IT-related works (that does not involve electrical installation); and Consultancy services. Debarment Policy --- SP will only work with responsible contractors/suppliers. To protect stakeholders’ interest, SP will debar contractors/suppliers for criminal offences, ethics violations, poor performance, withdrawal of tenders and other serious contractual non-compliances. Debarred contractors will not be allowed to participate in any SP tenders during the debarment period. The debarment period typically ranges from 1 to 5 years, depending on the severity of the contractor/supplier infringements. At the end of the debarment period, debarred contractors/suppliers can apply to our Procurement branch to be qualified as an eligible tenderer again. The applications are subject to our approval.

ECP BENOI RD AYE PIE CTE BKE KJE SLE SLE TUAS SOUTH AVE 3 TUAS SOUTH BLVD TUAS WEST DR NORTHERN TUAS TUAS SOUTH AVE 8 TUAS TUAS SOUTH AVE 14 TUAS SOUTH AVE 3 PIONEER RD AYE SECOND LINK ADMIRALTY RD WEST PIONEER RD UPPER JURONG GUL CHANNEL PIONEER SECTOR TEMBUSU BANYAN DR UPP JURONG NEW MOBIL WJI DN 5 NTU JURONG WEST INTERNATIONAL RD JALAN BAHAR SUNVIEW WAY JURONG PIER PIONEER CRES SOXAL JURONG HARBOUR NISM PULAU SAKRA I PULAU SAKRA II BULIM AVE JURONG ISLAND PULAU MERLIMAU PULAU AYER MERBAU I DN 6 TUKANG INNOVATION PULAU SERAYA S/H PULAU AYER MERBAU II PULAU AYER MERBAU III CHOA CHU KANG PULAU SERAYA II JURONG EAST CHOA CHU KANG NEW TOWN TOH GUAN RD BOON LAY WAY PANDAN MANDAI PANDAN LOOP BUKIT BATOK CLEMENTI WEST COAST WOODLANDS WAFER MARSILING BUKIT PANJANG NUS BUONA VISTA BIOPOLIS BUONA VISTA AYER RAJAH WOODLANDS AVE 8 MANDAI RAIL DUNEARN LABRADOR ADMIRALTY WEST THOMSON QUEENSTOWN HENDERSON TK BLANGAH SEMBAWANG BRIGHT HILL ST JAMES YISHUN YISHUN IND ST 1 KAMPONG JAVA KG BAHRU HALIFAX RD NEW TRAFALGAR ANG MO KIO BISHAN GRANGE RD SOMERSET STAMFORD RD RIVER RAFFLES NEW VALLEY CL MARINA ARMENIAN OUTRAM DN 3 CENTRE ST ST GEORGE MACALISTER SIN MING IND EST SECTOR ANN SIANG HILL RANGOON SELETAR AEROSPACE PK ALJUNIED NEW KALLANG BASIN CRAWFORD MARINA SOUTH SERANGOON NORTH SIMS AVE TG RHU HOUGANG KIM CHUAN ALJUNIED PAYA LEBAR PUNGGOL EUNOS TAMPINES WAFER KAKI BT AVE 4 YASIN MARINE PARADE PASIR RIS WAFER TAMPINES AVE 10 TAMPINES WAFER TAMPINES PASIR RIS TAMPINES NEW TOWN TAMPINES SOUTH FLYOVER CHANGI EAST BEDOK AIDA LOYANG CHANGI SOUTH RSAF CHANGI CHANGI AIRPORT SENTOSA PULAU BUKOM SOUTHERN ISLAND MCE ECP AYE TK BLANGAH RD JURONG ISLAND HWY ALEXANDRA RD AYE MCE CTE ECP AYE TANGLIN RD TG KATONG RD CTE PENJURU RD JLN BUROH NAPIER RD TUAS RD PIONEER RD PIONEER RD CTE JLN BUROH HOLLAND RD CTE TUAS RD TUAS UNDERPASS BENOI RD CHANGI RD SIMS AVE HOLLAND RD FARRER RD PIONEER RD AYE BEDOK RD BT TIMAH UNDERPASS CTE AYE PIE PIE PIE AYE BENOI RD CLEMENTI RD BT TIMAH RD UBI AVE 2 EUNOS LINK TUAS WEST RD JLN BOON LAY BEDOK NORTH RD XILIN AVE PIE PIE BT TIMAH RD PIE CTE PIE PIE SIMEI AVE PIE PIE BOON LAY WAY PIE PIE PIE CTE PIE PIE KPE TUNNEL TPE PIE BKE TPE JLN BAHAR PIE KPE PIE PIE CTE TPE KJE BKE TAMPINES RD LOYANG WAY CHANGI COAST RD KPE CTE KJE TK PAKU RD LCK RD SLE SLE FLYOVER TPE SLE TPE TPE TPE PUNGGOL NORTH AVE SG KADUT AVE DN DISTRIBUTION ZONES CTE TANGLIN RD DUNEARN RD KALLANG BAHRU XILIN AVE AIRPORT RD DN 4 UPP THOMSON RD W'LANDS RD DN 1 TAMPINES AVE 9 DN 2 S'WANG RD PUNGGOL RD W'LANDS RD SELETAR LINK SLE BKE YISHUN AVE 2 BKE PUNGGOL RD W'LANDS RD SLE SLE LCK RD S'WANG RD SG KADUT DR YISHUN AVE 8 GAMBAS AVE BKE S'WANG RD YISHUN AVE 2 GAMBAS AVE ADMIRALTY RD YISHUN AVE 8 CAUSEWAY TANAH MERAH COAST RD

Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 Mar-26 HDB 1-Room 80.08 82.78 87.43 83.34 86.23 82.42 81.64 83.97 78.63 77.93 75.97 75.08 HDB 2-Room 92.72 97.00 100.66 97.91 99.45 95.00 93.57 97.93 90.47 90.07 87.60 87.37 HDB 3-Room 119.73 124.51 129.34 124.22 126.71 122.50 121.04 124.31 116.58 115.44 112.93 113.86 HDB 4-Room 142.95 148.52 154.60 149.22 151.99 147.59 145.21 150.28 139.53 138.26 135.87 137.34 HDB 5-Room 152.34 157.84 164.50 159.46 162.46 157.97 155.35 160.85 149.14 146.83 145.17 147.64 HDB Executive 169.93 174.70 182.36 177.32 179.80 175.34 171.18 178.17 164.07 162.41 160.35 164.43 Apartment 175.68 183.56 189.46 182.17 184.14 182.73 180.50 187.96 176.05 165.34 160.41 168.05 Terrace 279.64 288.94 301.97 291.01 298.11 292.67 293.17 295.21 285.78 275.95 276.55 284.40 Semi-Detached 351.85 364.56 382.10 371.24 376.26 370.72 362.56 376.52 353.09 342.58 345.08 355.72 Bungalow 675.97 699.68 725.88 709.75 708.95 728.77 693.44 732.73 682.55 680.55 658.72 683.89 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Feb-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 Mar-26 HDB 1-Room 67.47 70.52 74.13 78.40 75.61 77.97 73.97 73.36 75.72 70.53 69.56 67.40 67.06 HDB 2-Room 80.06 83.39 87.87 91.84 89.70 91.17 86.56 85.41 89.23 82.47 81.75 79.33 78.98 HDB 3-Room 100.23 106.96 112.09 116.92 112.61 114.89 110.33 109.14 112.40 105.15 103.85 101.34 102.03 HDB 4-Room 119.36 126.86 133.11 139.31 134.99 137.35 132.51 130.31 135.32 125.42 124.11 121.47 122.33 HDB 5-Room 126.62 134.46 140.89 147.54 143.70 146.23 141.18 138.68 144.16 133.40 131.27 129.19 130.70 HDB Executive 140.97 150.92 156.71 164.42 160.31 162.51 157.57 153.76 160.51 147.39 145.83 143.33 146.49 Apartment 135.55 152.04 161.94 168.66 163.45 164.54 161.05 158.14 166.34 155.85 144.88 138.68 145.16 Terrace 240.95 253.19 263.33 276.05 267.47 273.88 266.42 265.98 269.32 259.90 252.25 251.03 256.90 Semi-Detached 301.32 321.27 335.61 352.45 342.67 347.15 340.35 333.46 344.79 323.43 314.80 316.37 323.27 Bungalow 573.47 625.30 651.42 679.81 663.52 665.92 680.97 644.28 684.59 638.58 634.59 612.19 635.63 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.