__________________________________________________________________________________ SPSRM Supplier Registration Guide __________________________________________________________________________________ (Version 1.01, May 2019) SPSRM Supplier Registration Guide Version 1.01 TABLE OF CONTENTS CHANGE LOG ........................................................................................................................... 3 1. GENERAL INFORMATION .................................................................................................. 4 1.1. PURPOSE OF SUPPLIER REGISTRATION GUIDE ................................................................ 4 1.2. SPSRM PORTAL ................................................................................................................ 4 1.3. CONTACT US .................................................................................................................... 4 2. SYSTEM REQUIREMENTS .................................................................................................. 5 3. THINGS TO NOTE BEFORE REGISTRATION ......................................................................... 6 3.1. AUTHORISED REPRESENTATIVE ....................................................................................... 6 3.2. SUPPORTING DOCUMENTS TO BE ATTACHED ................................................................. 6 4. SELF-REGISTRATION ......................................................................................................... 7 4.1. SELF-REGISTRATION FORM .............................................................................................. 7 4.2. GENERAL COMPANY INFORMATION ............................................................................... 9 4.3. AUTHORISED REPRESENTATIVE INFORMATION ............................................................ 11 4.4. CATEGORIES ................................................................................................................... 12 4.5. ATTACHMENT ................................................................................................................ 13 4.6. NOTES ............................................................................................................................ 15 4.7. DECLARATION, DATA PRIVACY STATEMENT AND HUMAN VERIFICATION .................... 16 4.8. SUBMIT FORM ............................................................................................................... 18 4.9. REGISTRATION REQUEST PROCESSING AND OUTCOME ............................................... 19 Page 2 of 19 SPSRM Supplier Registration Guide Version 1.01 CHANGE LOG Version Date Change details 1.0 24 Apr 2019 Initial publish 1.01 10 May 2019 Section 3.2: Added note to censor identification number, retain only the final 4 characters. Page 3 of 19 SPSRM Supplier Registration Guide Version 1.01 1. GENERAL INFORMATION 1.1. PURPOSE OF SUPPLIER REGISTRATION GUIDE This User Guide is intended to provide SPSRM Suppliers guidelines on the following: • Supplier Self-Registration __________________________________________________________________________________ 1.2. SPSRM PORTAL URL to SPSRM Portal: https://srm.spgroup.com.sg __________________________________________________________________________________ 1.3. CONTACT US If you have any enquiries, please contact us at: SRM Support Telephone: 65 6916 8839 E-mail address: srmsupport@spgroup.com.sg Please note the operating hours (Singapore Time): - Mon to Fri: 8:30am to 12:30pm; 1:30pm to 5:00pm - Closed on Sat, Sun & Public Holidays __________________________________________________________________________________ Page 4 of 19 SPSRM Supplier Registration Guide Version 1.01 2. SYSTEM REQUIREMENTS The following are required to access and perform activities on SPSRM portal. • Internet connection • Computer with the following web browser: o Windows Operating System: Chrome or Edge o Mac Operating System: Safari • Browser settings: o Pop-up blocker must be disabled/turned off o Zoom is set to 100% Page 5 of 19 SPSRM Supplier Registration Guide Version 1.01 3. THINGS TO NOTE BEFORE REGISTRATION 3.1. AUTHORISED REPRESENTATIVE The Supplier shall nominate a personnel to be the Authorised Representative. The nominated Authorised Representative must be a valid person who has the authority to represent the Company in all transactions carried out in SPSRM System. The Authorised Representative will be assigned with Administrator rights to perform the following activities in SPSRM System: • Maintain Company Data (Product Category selection) • Create Contact Person Account* • Maintain Contact Person Data (Name, Phone/Fax Numbers, E-mail Address) • Lock / Unlock Contact Person Account • View RFx • RFx Response related activities (e.g. Create, Submit, etc) * Contact Person Account is a non-Administrator account which will have basic rights such as display Company/Own Data and bidding activities (e.g. View RFx, RFx Response related activities). __________________________________________________________________________________ 3.2. SUPPORTING DOCUMENTS TO BE ATTACHED Softcopies of the supporting documents are to be attached at the “Attachment” section of the registration form. 3.2.1. Mandatory Documents • Documentation for verification of Supplier’s Company Name o E.g. 1: Company’s Accounting & Corporate Regulatory Authority Business Profile o E.g. 2: Company’s Certification of Incorporation if not registered with Accounting & Corporate Regulatory Authority • Directors' Resolution authorising the Authorised Representative to transact for and on behalf of the Company in SPSRM Sample of Directors’ Resolution available here • Documentation for verification of Authorised Representative's identity Note: The identification number must be censored to retain only the final four (4) characters (e.g. 123A). o E.g. 1: NRIC/Employment Pass (Front Side only) o E.g. 2: Passport Particulars Page 3.2.2. Optional Documents • Company’s GST/VAT profile • GeBIZ Supply Heads registration profile • BCA Workheads registration profile • WSHC bizSAFE registration profile Page 6 of 19 SPSRM Supplier Registration Guide Version 1.01 4. SELF-REGISTRATION 4.1. SELF-REGISTRATION FORM i. Go to https://srm.spgroup.com.sg. ii. Click on New Supplier Registration hyperlink. Page 7 of 19 SPSRM Supplier Registration Guide Version 1.01 iii. The Self-Registration Form will be displayed in a new window. All fields demarcated with an asterisk (*) are mandatory fields. Note: There is an inactivity time-out period of 15 minutes for this form. When it has timed-out, you may see the following error when entering data into the form or when you click the “Submit” button. If you encounter this error, you must close this window and restart the process again from Step ii above. Page 8 of 19 SPSRM Supplier Registration Guide Version 1.01 4.2. GENERAL COMPANY INFORMATION GENERAL COMPANY INFORMATION COMPANY NAME Enter Company Name in Company Name1, exceeding which to be continued at Company Name2. The entered Company Name shall be in accordance with the Company’s Accounting & Corporate Regulatory Authority Business profile (or the local equivalent for Foreign Suppliers). • Entries should not contain special characters ( ~ # $ %, etc). SUPPLIER TYPE Singapore (Local): Singapore registered/incorporated entity Overseas: Any non-Singapore registered/incorporated entity Page 9 of 19 SPSRM Supplier Registration Guide Version 1.01 GENERAL COMPANY INFORMATION UNIQUE ENTITY NUMBER (UEN) The Unique Entity Number (also known as Business Registration Number) shall be entered as per the Company’s Accounting & Corporate Regulatory Authority Business profile (or the local equivalent for Foreign Suppliers). • This field is mandatory for Supplier Type: Singapore (Local). • Entries should not contain any special characters ( - / ~ @ #, etc). GST/VAT Reg. No. If applicable, the GST (also known as Goods & Services Tax) or VAT (Value- Added Tax) shall be entered as per the Company’s Inland Revenue Authority profile for GST/VAT (or the local equivalent for Foreign Suppliers). • Entries should not contain any special characters ( - / ~ @ #, etc). ADDRESS The address provided here will be used to post communications to the Company. • Country is a mandatory field. • Special characters other than . , / - are not allowed. COMMUNICATION Phone and Fax numbers: The phone/fax numbers provided here must be the same as the Authorised Representative’s phone/fax numbers. E-Mail Address: The e-mail address must be the same as the Authorised Representative’s e-mail address. 1. Telephone & Fax number format should be: • Singapore registered: [4 digits] [space] [4 digits] (e.g. 1234 5678) • Foreign registered: [Country code] [Space] [Area code] [Space] [Phone number] (e.g. 1 234 567 8901) 2. Enter Telephone / Fax number extension, if applicable Page 10 of 19 SPSRM Supplier Registration Guide Version 1.01 4.3. AUTHORISED REPRESENTATIVE INFORMATION AUTHORISED REPRESENTATIVE INFORMATION PARTICULARS Enter the Authorised Representative’s Name as per the NRIC/Employment Pass or Passport Particulars page. COMMUNICATION Phone and Fax numbers: The phone/fax number provided here may be used to contact and/or transmit communications to the Authorised Representative. E-Mail Address: The e-mail address provided here will be used for the transmittal of Login ID and password upon approval of the registration request. It will thereon be used to transmit RFx, Purchase Orders and Contracts related communications. Do ensure the e-mail address is active and entered without any typographical error. 1. Telephone & Fax number format should be: Page 11 of 19 • Singapore registered: [4 digits] [space] [4 digits] (e.g. 1234 5678) • Foreign registered: [Country code] [Space] [Area code] [Space] [Phone number] (e.g. 1 234 567 8901) 2. Enter Telephone / Fax number extension, if applicable • Country is a mandatory field. SPSRM Supplier Registration Guide Version 1.01 4.4. CATEGORIES Select the applicable categories you are interested to be notified when opportunities are published. These are the sub-categories. This set of sub-categories are under Category: Administrative and Training. Orange background: These are the Categories. When Orange background: selected, the sub-categories (white background) under These are the Main it will all be selected. Categories. When selected, the subcategories (white background) under it will all be selected. Page 12 of 19 S SRM Supplier Registration Guide Version 1.01 4.5. ATTACHMENT Supporting documents listed in 3.2 SUPPORTING DOCUMENTS TO BE ATTACHED are to be attached here. • Maximum file size limit per file is 10MB. • Recommended to keep file name within 20 characters. • Allowed file types: .bmp, .doc, .docx, .jpeg, .jpg, .ods, .odt, .pdf, .png, .ppt, .pptx, .rtf, .xls, .xlsx, .zip • Supplier is recommended to zip all files into a zip file (not exceeding 10MB) for ease of upload. 4.5.1. Add Attachment i. Click on Browse button. ii. At the file locator dialog box, navigate to the file location and select the file. Click on Open button. File locator dialog box auto-closes. iii. Click on the Upload button. iv. Attachment successfully added. Repeat steps i to iii to continue uploading files if required. Page 13 of 19 S SRM Supplier Registration Guide Version 1.01 4.5.2. Delete Uploaded Attachment i. Select the attachment to be deleted by clicking the selection box on the left of the attachment. ii. The selected attachment will be shown with an orange background. Click on the Delete button. iii. A pop-up box will be displayed for you to confirm the deletion. Click Yes button to proceed. Click No button to cancel. iv. After clicking Yes button, the selected attachment will be removed. Repeat steps i to iii to delete other attachments if required. Page 14 of 19 S SRM Supplier Registration Guide Version 1.01 4.5.3. View Uploaded Attachment i. Click on the hyperlink of the uploaded attachment you intend to view. ii. A pop-up box will be displayed at the bottom of the window. Click on the Open button. Document will be displayed when download is complete. __________________________________________________________________________________ 4.6. NOTES This is an optional field. If you have any message for our Supplier Registration Team, you may enter it here. Page 15 of 19 S SRM Supplier Registration Guide Version 1.01 4.7. DECLARATION, DATA PRIVACY STATEMENT AND HUMAN VERIFICATION 4.7.1. Declaration and Data Privacy Statement When all the fields have been completed, you can only proceed to form submission after the acceptance of the Declaration and Data Privacy Statement. Acceptance is indicated by ticking the respective checkboxes. Suppliers are reminded that any discrepancy / falsified / fraudulent information may result in rejection of the request. Page 16 of 19 S SRM Supplier Registration Guide Version 1.01 4.7.2. Human Verification You must complete the Human Verification before proceeding to submit the form. The Human Verification question will be in one of the following variations: 1. Text description of a number - the numeric value to be entered 2. An arithmetic question - the numeric result to be calculated and entered Variation 1 example: Variation 2 example: Page 17 of 19 S SRM Supplier Registration Guide Version 1.01 4.8. SUBMIT FORM Error messages will be displayed at the top of the screen. All errors must be resolved before the form can be submitted. i. Upon completion of the earlier sections, click on Submit button at the top left of the screen. ii. A pop-up box will be displayed to inform you the submission is successful. Click on the Close button to close the message box and the form. iii. On successful submission, an acknowledgement e-mail will be sent to the Authorised Representative’s e-mail. Please quote the Request Reference Number (e.g. SLCxxxxxxx) or your full company name if you need to get in touch with us regarding your registration request. Page 18 of 19 S SRM Supplier Registration Guide Version 1.01 4.9. REGISTRATION REQUEST PROCESSING AND OUTCOME 4.9.1. Processing Please allow us time to review and process your registration request. This may take up to five (5) working days. Suppliers are reminded that omission of any mandatory supporting document or data discrepancies between the entries in the Form and supporting document(s) may result in the rejection of the registration request. __________________________________________________________________________________ 4.9.2. Registration Outcome The Authorised Representative will receive e-mail notification on the outcome of the registration request. Approved The Authorised Representative will receive two separate e-mails containing the Login ID and Password respectively. Rejected The Authorised Representative will be informed of the rejection through an e-mail. The reason for rejection will be included in the e-mail. This will allow the Authorised Representative to understand why the earlier request was rejected so that any issue can be addressed in the new registration request. - End of Document - Page 19 of 19

Search SIPG Training Calendar 2023_(Jul-Sep)_v4.pdfhttps://www.spgroup.com.sg/dam/jcr:1db628eb-3db0-4b1b-8b3e-2c76814b2514/SIPG%20Training%20Calendar%202023_(Jul-Sep)_v4.pdf SINGAPORE INSTITUTE OF POWER AND GAS TRAINING CALENDAR JUL - SEP 2023 No. Course Code Course Title Duration (hr) Mode of Delivery Course Fee (1) Course Fee (after Funding) (2) (3) PDU (6) Click to download outline Upcoming Schedule 1 ECL06 Low Voltage Distribution Cables, Joints & Terminations 21 Face-to-Face $1,400 $420 19 Download 11 - 13 Jul 2 EFD08 Singapore Electricity Network and Market 14 Face-to-Face $720 N.A. Pending Download 19 - 20 Sep 3 ENO39 Electrical Testing and Inspection for Non-Licensed Electrical Installation 7 Face-to-Face $700 N.A. 7 Download 24 Aug 4 ENO51 Distribution Switchboard Maintenance for Commercial and Industrial Low Voltage Installation 7 Face-to-Face $800 N.A. 7 Download 28 Sep 5 ENO63 Condition Monitoring Techniques for Distribution Switchgear & Transformer 14 Face-to-Face $1,400 $420 Pending Download 13 - 14 Sep 6 EPG01 Overview of Power Generation Plants 7 Face-to-Face $700 $210 6 Download 3 Aug 7 EPG04 Power Plant Maintenance Principles & Strategies 14 Face-to-Face $1,400 $420 Pending Download 5 - 6 Sep 8 EPG07 Requirements for Installation & Commissioning of Grid-Tied Photovoltaic System 21 Face-to-Face $1,925 N.A. 13 Download 17 - 18, 21 Jul 9 EPG09 Control and Protection of Generator and Turbines (NEW COURSE) 14 Face-to-Face $1,400 $420 Pending Download 27 - 28 Sep 10 EPG10 Mid-Life Plant Management for Plant Optimisation (NEW COURSE) 14 Face-to-Face $1,400 N.A. Pending Pending Sep * 11 ERG01 SS638 Code of Practice for Electrical Installations 14 Face-to-Face $700 $210 13 Download 19 - 20 Jul 12 ERG05 Lightning and Lightning Protection 14 Face-to-Face $700 $210 13 Download 11 - 12 Jul 13 ESG06 Design, Installation & Testing of Electrical Switchboard & Supply Turn-On 14 Face-to-Face $1,600 N.A. 12 Download 16 - 17 Aug 14 ESG08 Installation & Commissioning of Distribution Switchgear 10.5 Face-to-Face $1,050 $315 9 Download 22 - 23 Aug 15 ETF02 Operation & Maintenance of Distribution Transformer 14 Face-to-Face $1,400 $420 14 Download 7 - 8 Aug 16 ETF12 Installation & Commissioning of Distribution Transformer 10.5 Face-to-Face $1,200 N.A. Pending Download 14 - 15 Sep 17 GRG02 Gas Market Structure & Gas Network Code 7 Face-to-Face $800 N.A. 6 Download 30 Aug *To be confirmed, please contact SIPG. Enterprise Transformation Project (NEW) SIPG offers implementation-led training and consultancy programme on Lean Methodologies that help enterprises strengthen business capabilities under the SkillsFuture Singapore Enterprise Transformation Project (ETP) initiative. Participating enterprises will enjoy programme fee funding of 90% for Small Medium Enterprises (SMEs) and 70% for Non-SMEs. Please contact SIPG at training-institute@spgroup.com.sg if you are interested to learn more. Important Notes: (1) Course fees are subject to prevailing GST. (2) Only Singapore Citizens, Permanent Residents & Long-Term Visit Pass Plus (LTVP+) Holders are eligible for Course Fee Funding (if any). (3) Funding grant is subject to funding agency's approval. (4) SkillsFuture Mid-Career Enhanced Subsidy only applicable for Singapore Citizens 40 years old and above. (5) Blended classes include online and face-to-face classes for practical hands-on training. (6) PDU: Professional Development Unit awarded by Professional Engineers Board; PEB reserves the right to reject or adjust the PDUs awarded for each run. (7) Minimim class size is required to be met to start the class. Updated: 04 Aug 2023 SINGAPORE INSTITUTE OF POWER AND GAS TRAINING CALENDAR OCT - DEC 2023 No. Course Code Course Title Duration (hr) Mode of Delivery Course Fee (1) Course Fee (after Funding) (2) (3) PDU (6) Click to download outline Upcoming Schedule UPCOMING COURSES 1 ERG01 SS638 Code of Practice for Electrical Installations 14 Face-to-Face $700 $210 13 Download 17 - 18 Oct 2 ERG04 An Overview of Transmission Code 7 Face-to-Face $800 N.A. 7 Download 17 Oct 3 ERG06 Electrical Earthing Principles and Practices 7 Face-to-Face $350 N.A. 6 Download 8 Nov 4 ESG04 Operation & Maintenance of High Voltage Switchgear 14 Face-to-Face $1,400 N.A. 13 Download 15 - 16 Nov 5 NEV03 Requirements and Implementation of Electric Vehicle Charging System 7 Face-to-Face $700 N.A. Pending Download 14 Nov 6 NGD03 Introduction to Microgrid Systems 7 Face-to-Face $700 $210 4 Download 16 Nov 7 NGD04 Introduction to Energy Storage Systems 7 Face-to-Face $700 N.A. 6 Download 15 Nov 8 PDC208 Hydrogen Industry Masterclass 14 Face-to-Face $2,200 $660 13 Download Nov * *To be confirmed, please contact SIPG. Enterprise Transformation Project (NEW) SIPG offers implementation-led training and consultancy programme on Lean Methodologies that help enterprises strengthen business capabilities under the SkillsFuture Singapore Enterprise Transformation Project (ETP) initiative. Participating enterprises will enjoy programme fee funding of 90% for Small Medium Enterprises (SMEs) and 70% for Non-SMEs. Please contact SIPG at training-institute@spgroup.com.sg if you are interested to learn more. Important Notes: (1) Course fees are subject to prevailing GST. (2) Only Singapore Citizens, Permanent Residents & Long-Term Visit Pass Plus (LTVP+) Holders are eligible for Course Fee Funding (if any). (3) Funding grant is subject to funding agency's approval. (4) SkillsFuture Mid-Career Enhanced Subsidy only applicable for Singapore Citizens 40 years old and above. (5) Blended classes include online and face-to-face classes for practical hands-on training. (6) PDU: Professional Development Unit awarded by Professional Engineers Board; PEB reserves the right to reject or adjust the PDUs awarded for each run. (7) Minimim class size is required to be met to start the class. Updated: 04 Aug 2023 Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017 SP Group adds $2 million sponsorship to groom engineering talent Singapore, 21 July 2017 – Singapore Polytechnic and SP Group today unveiled their most advanced solar car, SunSPEC 5 [20170721] Media Release - Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challengehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/8769a10c-aa3a-44b3-b14b-8a58b69185d5/%5B20170721%5D+Media+Release+-+Singapore+Polytechnic+And+SP+Group+Launch+Next-Generation+Solar+Car+For+World+Solar+Challenge.pdf?MOD=AJPERES&CVID= MEDIA RELEASE Singapore Polytechnic and SP Group launch next-generation solar car for World Solar Challenge 2017 SP Group adds $2 million sponsorship to groom engineering talent Singapore, 21 July 2017 – Singapore Polytechnic and SP Group today unveiled their most advanced solar car, SunSPEC 5 Solar Power – Generators.pdfhttps://www.spgroup.com.sg/dam/jcr:bbfb030c-0d8e-422c-8eab-8cd4a3d5ee9e/Solar%20Power%20%E2%80%93%20Generators.pdf Solar PV – User Guide for Generators Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Searchhttps://www.spgroup.com.sg/search?tag=sunspec Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release [Info] Solar Power - Non-Residential Consumers (Master-Sub Write Up)https://www.spgroup.com.sg/dam/jcr:87dc48a7-69d6-4909-9f4e-d6a01a14492d/%20Solar%20Power%20%E2%80%93%20Non-Residential%20Consumers%20(Master-Sub%20Write%20Up).pdf Solar Power – Non-Residential Consumers (Master-Sub Write Up) Background 1 Master-sub scheme is a metering arrangement whereby the common services consumption is a derived figure: • Master-meter measures overall electricity consumed by the building (i.e. both the individual units and the common [Guide] Solar Power Generators.pdfhttps://www.spgroup.com.sg/dam/jcr:bbfb030c-0d8e-422c-8eab-8cd4a3d5ee9e/%5BGuide%5D%20Solar%20Power%20Generators.pdf Solar PV – User Guide for Generators Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic =sunspec Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Solar Power – Non-Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:b1e9028b-349f-4e42-ab04-f83f618477f9/Solar%20Power%20%E2%80%93%20Non-Residential%20Consumers.pdf Solar PV – User Guide for Non-Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence [Guide] Solar Power Non-Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:b1e9028b-349f-4e42-ab04-f83f618477f9/%5BGuide%5D%20Solar%20Power%20Non-Residential%20Consumers.pdf Solar PV – User Guide for Non-Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence [Guide] Solar Power Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:f9c85889-9b43-4312-a3fc-5a5bcc55aaa6/%5BGuide%5D%20Solar%20Power%20Residential%20Consumers.pdf Solar PV – User Guide for Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence 1 2 3 4 5 ..... 32 Advisory On Scam Emailhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/51b7575d-4093-475a-ab2a-6ce31bc4a7d2/%5B20140911%5D+Advisory+On+Scam+Email.pdf?MOD=AJPERES&CVID= 11 September 2014 For Immediate Release MEDIA RELEASE ADVISORY ON SCAM EMAIL 1. There have been reported cases of individuals receiving emails from a sender titled ‘SP Services Offer’ claiming to provide refunds on their utilities bills. The Appendix contains a screenshot of such an email for reference. 2. These email messages are not from SP Services. Recipients of such emails are advised not to respond to the email, click on the hyperlink or provide their personal information. 3. SP Services would like to assure its customers that no unauthorised access has been made into its systems, and utility accounts and personal information that reside in SP Services’ system have not been compromised. 4. SP Services has made a police report regarding this. 5. For enquiries, please contact SP Services at 1800 222 2333 or email spservices@singaporepower.com.sg. _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix Example of scam email From: SP Services Offer [mailto:info@offer-chic.com] Sent: Friday, 29 August, 2014 10:03 AM To: Subject: SGD35 Discount on your next bill! If this e-mail is not displayed properly, click here. GET $35 CASHBACK FOR $1 ONLY Enjoy $35 Cashback for $1 only GET THIS OFFER & EARN $35 CASHBACK SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N For $1 only enjoy this cashback! Keep the receipt & we will refund you. ENJOY DISCOUNTS WITH YOUR DISCOUNT CARD This card is your pass to endless privileges. Get 45% discount on dining, drinking, wellness & travelling! GET 45% DISCOUNT AT PREMIUM SPOTS Enjoy Can't-Miss spots in Singapore & get access to VIP parties, events & new openings in town. a. HOW TO CONTACT US? BY PHONE (+65) 6361 0889 Monday - Friday, 10am to 6pm BY EMAIL b. TERMS OF SERVICE The $1 offer is a 48 hours Trial. To start the Trial we will require you to provide your payment details. At the end of the Trial, we will automatically start to charge you for the $79.90 membership subscription on the first day following the end of the Trial, you will be charged every three months the amount of $79.90 ($26.63 per month). By providing your payment details in conjunction with the Trial, you agree to this charge. c. Sign up Selection How It Works SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N [20220717] The Straits Times - SP Group sponsors staff for engineering degree course in SIT tie-uphttps://www.spgroup.com.sg/dam/jcr:7cf1cfc1-544c-4bfa-b75d-de291924b3d2 SP Group sponsors staff for engineering degree course in SIT tie-up Ang Qing Mr Abdul Latiff Muhamed Abdullah, 38, will return to school for the first time in September since graduating with an Institute of Technical Education Higher Nitec electrical engineering diploma in 2010. He is among a pioneer batch of five SP Group employees to benefit from a partnership inked by the utilities group on Friday with the Singapore Institute of Technology (SIT) to upskill and reskill its workers. The three-year collaboration, signed at the Energy Innovation 2022 conference at Marina Bay Sands, will provide continuous skills upgrading pathways for SP employees through a full-time undergraduate degree in electrical power engineering sponsored by their company. At the conference organised by the Energy Market Authority, Minister of State for Trade and Industry Low Yen Ling said the programme is part of efforts to grow the energy sector’s workforce to bolster Singapore’s green economy ambitions. SP’s support for his three-year degree course has given Mr Latiff an opportunity to further his studies in electrical engineering, which he had put on hold for years as he could not find the time to do so. Mr Latiff was part of the team that laid the power cable grid infrastructure for the Marina Coastal Expressway in 2013. “As SP Group looks to build up electric vehicle infrastructure, I hope to contribute to this plan, which helps to protect the environment, by studying related modules,” he said. His colleague Chan Meng Hoe, who has been with SP for almost three decades, has decided to set aside time to study as well. Mr Chan was involved in completing a utilities service diversion for the Downtown MRT Line ahead of schedule and the pre-development of Changi Airport’s Terminal 5. The principal technical officer, 49, said upgrading is crucial as he needs to keep pace with new technologies in the energy sector. Friday’s agreement was an extension of the ongoing partnership between SIT and SP to advance Singapore’s energy sector. 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Consumption_Gas Average consumption of Gas (kWh) Premises Types May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 HDB 1-Room 35 34 33 35 35 34 35 34 34 39 36 39 HDB 2-Room 37 34 34 36 36 34 35 35 35 37 35 38 HDB 3-Room 50 48 47 51 51 49 50 49 49 51 49 52 HDB 4-Room 62 58 58 62 63 61 62 60 60 63 62 65 HDB 5-Room 68 64 63 69 70 68 69 66 65 70 70 72 HDB Executive 73 68 68 72 74 72 73 69 68 75 74 77 Apartment 80 76 77 82 86 88 88 85 84 92 93 95 Terrace 93 97 98 98 105 107 108 108 99 108 107 107 Semi-Detached 117 105 115 115 120 117 120 117 115 124 121 123 Bungalow 209 168 197 185 198 206 202 179 195 192 202 205

Consumption_Gas Average consumption of Gas (kWh) Premises Types Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 HDB 1-Room 35 35 34 35 34 34 39 36 39 35 36 31 HDB 2-Room 36 36 34 35 35 35 37 35 38 37 36 33 HDB 3-Room 51 51 49 50 49 49 51 49 52 50 50 47 HDB 4-Room 62 63 61 62 60 60 63 62 65 62 62 58 HDB 5-Room 69 70 68 69 66 65 70 70 72 68 68 64 HDB Executive 72 74 72 73 69 68 75 74 77 73 72 69 Apartment 82 86 88 88 85 84 92 93 95 87 84 76 Terrace 98 105 107 108 108 99 108 107 107 103 105 96 Semi-Detached 115 120 117 120 117 115 124 121 123 117 120 116 Bungalow 185 198 206 202 179 195 192 202 205 195 186 188

Consumption_Water Average consumption of Water (CuM) Premises Types May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 Mar-26 Apr-26 HDB 1-Room 7.8 8.1 7.8 8.1 8.0 7.8 7.9 7.7 7.7 7.6 7.6 7.8 HDB 2-Room 9.0 9.1 9.0 9.3 9.2 8.8 9.1 8.7 8.9 8.8 8.6 9.0 HDB 3-Room 12.0 12.1 11.8 12.2 12.3 11.9 12.0 11.7 11.8 11.9 11.8 12.0 HDB 4-Room 15.1 15.4 14.9 15.4 15.6 15.1 15.3 14.7 14.8 15.0 14.9 15.3 HDB 5-Room 16.5 16.8 16.2 16.9 17.1 16.6 16.8 16.1 16.2 16.5 16.6 17.0 HDB Executive 18.4 18.7 18.2 18.8 19.2 18.4 18.8 18.1 18.2 18.5 18.7 18.9 Apartment 13.5 13.4 12.8 13.3 13.9 13.7 13.7 13.1 13.0 13.1 13.6 13.7 Terrace 25.1 25.6 25.1 26.1 26.5 26.0 26.0 25.8 25.7 26.8 27.5 25.9 Semi-Detached 30.4 30.9 30.5 32.0 32.5 31.1 31.6 30.5 30.7 32.9 33.3 31.9 Bungalow 48.4 49.7 49.3 50.9 53.6 49.6 52.7 49.3 52.6 53.6 55.0 56.1

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 HDB 1-Room 146 144 135 126 126 132 150 152 149 140 151 148 HDB 2-Room 190 188 176 164 167 173 199 199 195 183 198 192 HDB 3-Room 274 269 247 236 241 250 292 285 277 264 283 277 HDB 4-Room 374 370 342 321 330 342 398 396 383 360 385 381 HDB 5-Room 437 436 401 367 381 399 463 466 448 416 447 446 HDB Executive 541 530 478 456 474 489 575 568 544 515 546 548 Apartment 537 541 483 430 435 486 578 573 543 500 513 539 Terrace 890 881 804 740 794 821 957 900 872 838 847 885 Semi-Detached 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 Bungalow 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

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16 June 2020 FACTSHEET Households’ Electricity Consumption During the Circuit-Breaker Period Singapore households’ electricity consumption typically increases from April through August. This is because the weather tends to be hotter in these months, and households use more electricity to power their fans or air-conditioners to stay cool. 2 During the Circuit Breaker (CB) period, most Singaporeans have been staying, working, or studying from home. This, coupled with the hotter weather, has led to higher electricity usage as well. For example, we saw an average increase of 22% in daily household electricity consumption in May 2020, compared to February 2020. How Households Are Billed During the Circuit-Breaker Period 3 Under normal circumstances, SP Group will send meter readers to visit households to record their electricity, water and gas consumption every alternate month. From 7 April to 1 June 2020, SP Group suspended physical meter reading services in line with the safe distancing measures to minimise the transmission of Covid-19. 4 For households who do not have advanced electricity meters and also did not submit their own meter readings, their April and May consumption were estimated based on previous months’ consumption data. This would result in an underestimation of their bills for these months. When SP Group resumed its pre-CB physical meter reading routine from 2 June 2020, the accumulated underestimated amount of consumption will be adjusted in the June or July bill. Therefore, the June or July utility bills could be higher than the April and May bills. See below for the illustration. Illustration: For consumers whose electricity meters are read during odd months Page 1 of 3 5 About 300,000 households have advanced electricity meters, and their electricity consumption is read remotely. They would be billed based on their actual consumption for April and May. Support to Households 6 As part of the Budget 2020 Care and Support Package, eligible HDB households will receive double their regular GST Voucher U-Save this year, through a one-off GST Voucher U-Save Special Payment. Eligible households with five or more members will receive an additional GST Voucher – U-Save rebate. The next round of disbursement of the regular GST Voucher U-Save rebate and GST Voucher U-Save Special Payment will be in July 2020. The first disbursement of the additional GST Voucher U-Save rebate for eligible larger households with five or more members will be in October 2020. For more information, visit www.gstvoucher.gov.sg. 7 As part of the recently announced Fortitude Budget, each household with at least one Singapore Citizen will receive a one-off $100 Solidarity Utilities Credit for doing their part in staying home during the CB period. This amount will be credited in the July or August utilities bill with SP Group and covers all property types. 8 In support of the Government’s Resilience Budget 2020 measures to freeze all government fees and charges for one year, SP Group has deferred grid charges amounting to S$343 million and maintained its grid fee to customers. What Households Can Do to Be Billed According to Actual Consumption 9 Households are encouraged to submit their own meter readings so as to be billed based on their actual consumption. 10 They can submit their meter readings via the following channels: a) SP Utilities app - Download the app from spgrp.sg/mobileapp. Go to “Explore” and select “Submit Meter”. b) SP Utilities Portal - Log on to SP Utilities Portal at spgrp.sg/UPortal. Go to “Usage” and select “Submit Meter Readings”. c) WhatsApp - Take a photo of the meter (with the meter number and meter reading clearly shown) and send to 8482 8636. d) Email – Email the meter readings to customerreading@spgroup.com.sg. e) Automated Phone System – Call 1800 222 2333 to submit meter readings via the automated option. Page 2 of 3 11 Households can refer to their SP bills for their meter submission period (refer to image below). They can submit their meter readings up to three days (by 5pm) from the scheduled meter reading date. For those who have downloaded the SP Utilities app, they can also set an alert for their meter reading submission period. Page 3 of 3

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 HDB 1-Room 151 148 139 142 128 127 121 119 128 136 150 143 HDB 2-Room 198 192 183 186 166 168 161 156 169 181 195 190 HDB 3-Room 283 277 266 266 243 238 231 231 250 265 284 273 HDB 4-Room 385 381 363 365 338 327 320 309 341 363 390 381 HDB 5-Room 447 446 427 429 397 379 374 359 399 425 457 450 HDB Executive 546 548 520 523 481 462 458 445 495 522 562 554 Apartment 513 539 523 519 486 446 419 417 476 516 548 536 Terrace 847 885 851 851 785 747 744 714 775 823 881 848 Semi-Detached 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 1,123 Bungalow 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244 2,175 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.