MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JANUARY TO 31 MARCH 2020 Singapore, 30 December 2019 – For the period from 1 January to 31 March 2020, electricity tariffs (before 7% GST) will increase by an average of 3.5% or 0.81 cent per kWh compared with the previous quarter. This is due to higher energy cost compared with the previous quarter. For households, the electricity tariff (before 7% GST) will increase from 23.43 to 24.24 cents per kWh for 1 January to 31 March 2020. The average monthly electricity bill for families living in four-room HDB flats will increase by $2.76 (before 7% GST) (see Appendix 3 for the average monthly electricity bill for different household types). Cents/kWh 25.00 24.00 23.00 22.00 21.00 20.00 19.00 18.00 17.00 16.00 15.00 Quarterly Household Electricity Tariff* 24.13 23.65 23.85 24.22 24.24 23.43 22.79 22.15 Apr - Jun '18 Jul - Sep '18 Oct - Dec '18Jan - Mar '19 Apr - Jun '19 Jul - Sep '19 Oct - Dec '19Jan - Mar '20 *before 7% GST SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 ELECTRICITY TARIFFS FROM 1 JANUARY 2020 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh Existing Tariff (without GST) New Tariff (without 7% GST) New Tariff (with 7% GST) 23.43 24.24 25.94 23.43 24.24 25.94 8.90 8.90 9.52 13.35 13.35 14.28 20.85 21.76 23.28 12.71 13.28 14.21 0.59 0.59 0.63 8.90 8.90 9.52 13.35 13.35 14.28 20.63 21.54 23.05 12.70 13.27 14.20 0.59 0.59 0.63 7.87 7.87 8.42 11.81 11.81 12.64 19.72 20.62 22.06 12.60 13.16 14.08 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP PowerAssets): This fee is reviewed annually. This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2020 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.7%) %) Network Costs (No Change) 5.44¢/kWh (22.4%) Energy Costs (Increase by 0.81¢/kWh) 18.34¢/kWh (75.7%) Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2020) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 125.84 29.48 30.50 1.02 3.5 HDB 2 Room 168.47 39.47 40.84 1.37 3.5 HDB 3 Room 249.72 58.51 60.53 2.02 3.5 HDB 4 Room 340.08 79.68 82.44 2.76 3.5 HDB 5 Room 395.84 92.75 95.95 3.20 3.5 HDB Executive 485.11 113.66 117.59 3.93 3.5 Apartment 530.96 124.40 128.70 4.30 3.5 Terrace 803.92 188.36 194.87 6.51 3.5 Semi-Detached 1,084.08 254.00 262.78 8.78 3.5 Bungalow 2,254.95 528.33 546.60 18.27 3.5 Average 396.44 92.89 96.10 3.21 3.5

阳 光 未 来 获 新 能 源 100 万 元 捐 款 助 200 户 低 收 入 家 庭 改 善 生 活 胡 洁 梅 报 道 ohkm@sph.com.sg 未 来 三 年 , 约 200 户 低 收 入 家 庭 将 在 慈 善 机 构 “ 阳 光 未 来 ” 的 协 助 下 , 改 善 生 活 质 量 。 他 们 可 得 到 居 家 环 境 改 造 、 营 养 饮 食 支 援 或 工 作 配 对 方 面 的 援 助 。 新 加 坡 能 源 集 团 捐 赠 100 万 元 给 阳 光 未 来 (Suncare SG), 这 笔 捐 款 将 投 入 这 个 机 构 设 立 的 KIDS 基 金 , 帮 助 这 些 低 收 入 家 庭 。 也 是 榜 鹅 集 选 区 议 员 的 副 总 理 兼 贸 工 部 长 颜 金 勇 , 以 及 交 通 部 兼 国 家 发 展 部 高 级 政 务 部 长 孙 雪 玲 , 星 期 六 (10 月 4 日 ) 在 榜 鹅 的 阳 光 小 屋 (The Lighthouse) 活 动 中 心 出 席 儿 童 节 活 动 , 并 见 证 捐 款 仪 式 。 阳 光 小 屋 由 阳 光 未 来 设 立 , 以 集 装 箱 搭 建 而 成 , 旨 在 为 儿 童 和 青 年 提 供 一 个 安 全 的 活 动 空 间 , 举 办 课 业 辅 导 、 心 理 辅 导 等 活 动 。 新 能 源 的 捐 助 , 将 为 约 200 名 儿 童 和 青 年 的 家 庭 , 提 供 更 有 针 对 性 的 支 援 。 这 包 括 : 改 造 住 家 环 境 , 为 孩 子 打 造 更 安 全 、 舒 适 的 生 活 空 间 ; 提 供 奶 粉 、 健 康 食 品 , 并 举 办 健 康 饮 食 工 作 坊 ; 以 及 通 过 工 作 配 对 与 技 能 提 升 , 帮 助 家 中 看 护 者 提 升 就 业 和 经 济 能 力 。 受 惠 家 庭 的 孩 子 也 可 参 加 阳 光 小 屋 举 办 的 督 导 与 课 业 指 导 项 目 , 以 及 社 区 合 唱 团 “You Sparkle” 等 节 目 来 培 养 信 心 。 多 数 受 惠 者 居 住 在 榜 鹅 。 颜 金 勇 感 谢 新 能 源 的 捐 助 时 说 , 孩 子 是 国 家 的 未 来 , 政 府 希 望 给 予 他 们 更 完 善 的 支 持 , 尤 其 是 来 自 低 收 入 家 庭 的 儿 童 , 让 他 们 在 人 生 起 点 上 更 有 准 备 。 这 也 需 要 社 会 各 界 , 包 括 捐 赠 者 和 义 工 的 支 持 。 孙 雪 玲 指 出 , 阳 光 小 屋 为 孩 子 举 办 有 意 义 的 活 动 , 让 他 们 能 交 友 、 玩 乐 、 学 习 表 达 和 情 绪 管 理 等 , 健 康 快 乐 地 成 长 。 新 能 源 的 捐 助 将 让 阳 光 未 来 延 续 项 目 , 支 持 更 多 孩 子 。 受 惠 女 童 自 信 学 业 双 提 升 就 读 小 学 三 年 级 的 司 文 玲 (9 岁 ) 是 其 中 一 名 受 惠 儿 童 。 她 去 年 开 始 到 阳 光 小 屋 参 加 课 后 增 益 活 动 , 包 括 合 唱 团 的 每 周 练 习 。 她 的 母 亲 何 莹 玲 (34 岁 , 家 庭 主 妇 ) 受 访 时 说 , 女 儿 之 前 比 较 文 静 , 也 不 喜 欢 上 学 , 但 参 加 合 唱 团 后 渐 渐 培 养 自 信 。 她 在 义 工 的 指 导 下 , 学 习 方 面 也 进 步 不 少 。 何 莹 玲 说 :“ 女 儿 期 待 每 天 放 学 后 到 阳 光 小 屋 , 她 在 那 里 可 以 与 其 他 孩 子 交 流 。 我 发 现 她 现 在 比 较 开 朗 。 我 们 一 家 人 也 很 高 兴 , 阳 光 未 来 帮 我 们 粉 刷 屋 子 , 还 赠 送 电 视 和 床 褥 , 孩 子 们 现 在 有 更 舒 适 的 居 住 环 境 。” 司 文 玲 是 家 中 长 女 , 有 三 名 年 龄 介 于 1 岁 至 7 岁 的 弟 弟 , 与 父 母 居 住 在 榜 鹅 租 赁 组 屋 。 她 的 父 亲 司 德 念 (34 岁 , 送 餐 员 ) 通 过 机 构 转 介 , 得 到 东 北 社 区 发 展 理 事 会 的 就 业 辅 助 , 目 前 接 受 餐 饮 管 理 方 面 的 培 训 。 他 说 :“ 我 希 望 提 升 技 能 , 接 下 来 可 以 找 到 一 份 更 好 、 收 入 更 高 的 工 作 , 有 更 强 的 能 力 养 家 。” 过 去 一 年 , 新 能 源 已 投 入 超 过 580 万 元 , 帮 助 弱 势 群 体 , 包 括 来 自 弱 势 背 景 的 儿 童 和 青 年 。 新 能 源 集 团 总 裁 黄 天 源 说 , 给 予 家 庭 全 面 支 持 , 是 协 助 他 们 构 建 更 美 好 未 来 的 关 键 , 集 团 乐 于 同 阳 光 未 来 合 作 , 提 供 持 续 且 多 元 的 援 助 , 帮 助 有 需 要 的 家 庭 。

[●insert name of contractor●] Date: [●] [●insert address of contractor●] Co. Registration No.: [●] Your Ref: [●] Our Ref: [●] Dear Sir REQUIREMENTS FOR EARTHWORKS [●insert location●] (Site Meeting Date: [●]) 1. We refer to your Notice for Commencement of Earthworks (“NCE”) at the above-mentioned location ("Worksite") dated [●] and note that you will commence earthworks (as defined in Section 2 of the Electricity Act (Cap. 89A) (the "Act")) ("Earthworks") from [●] to [●]. 2. Pursuant to Section 80(4)(a) of the Act, you are required to comply with the following requirements when carrying out the Earthworks: 2.1. Establishing Electricity Cable Positions and Electricity Cable Routes 2.1.1. You shall engage a Licensed Cable Detection Worker (“LCDW”) to create an electricity cable (as defined in Section2 of the Act) ("Electricity Cable") corridor using adequate and prominent barricades and signposts. You shall strictly monitor and control, by using a Permit-to-Work (“PTW”) system, the Earthworks carried out inside the barricaded Electricity Cable corridor. 2.1.2. You shall ensure that the pegging and marking of Electricity Cable positions / routes are durable and prominent. You shall also ensure that such pegging and marking are not disturbed, removed or tampered with and are reapplied from time to time to ensure that they remain conspicuous for the entire project in which the Earthworks are or are to be carried out (“Project”). You shall not drive steel pins, spikes, long pegs or other similar objects into the ground as these can damage underground Electricity Cables. 2.1.3. You shall re-engage the LCDW to reconfirm the Electricity Cable positions before reapplying missing or faded pegs and surface markers on the ground or inside trenches. 2.1.4. You shall re-engage the LCDW to carry out Electricity Cable detection work and to update Electricity Cable detection drawing and peggings / markings at the Worksite after the carrying out of any Electricity Cable diversion, decommissioning of substation, new commissioning of substation and/or Electricity Cable termination work within the Worksite. You shall brief all Worksite personnel of the new positions of the Electricity Cable positions. Page 1 of 11 2.1.5. You shall ensure that the Electricity Cable peggings / markings are each installed at intervals no further than 3 metres apart. You shall indicate the voltage levels and the approximate depth of the Electricity Cable at such peggings / markings. 2.2. Risk Management 2.2.1. You shall assess the impact of carrying out the intended Earthworks on the Electricity Cables and Electricity Cable joints and prepare a report detailing such assessment. 2.2.2. If there are changes to the schedule for the carrying out of the Earthworks or changes in Earthworks work methods, you shall study the implications, review the earlier risk assessment that had been carried out and promptly notify SP PowerGrid Limited (an electricity licensee as defined in Section 2 of the Act) ("SPPG") in writing if there are any changes to such earlier assessment. 2.2.3. The report of such assessment shall be made available to SPPG on request. Such report shall also be made known to all personnel of all working levels in the Project team, including sub-contractors and any third party who are involved in any way with any part of the intended Earthworks. 2.3. Worksite Management 2.3.1. When working in the vicinity of an Electricity Cable, you shall carry out a site visit jointly with an Earthworks Surveillance & Patrolling section, SPPG (“ESP”) officer before carrying out any Earthworks specified under the submitted NCE. 2.3.2. You shall provide a full-time Registered Earthworks Supervisor (“RES”) to monitor the Worksite operations for the entire duration of any Earthworks. You shall ensure that the RES is familiar with these requirements. 2.3.3. You shall ensure that daily site briefings with all Worksite workers are conducted (in languages that are understood by all workers) to remind them about the location of Electricity Cables and the measures to be taken to prevent damage to the Electricity Cable(s). You shall keep records of such daily briefings (which shall include but are not limited to date and time, venue and person conducting the briefings, contents of briefings and the list of Worksite workers who have attended such briefings). You shall also disallow any Worksite worker who has not attended such briefings from being involved with any part of the intended Earthworks. New staff must be briefed before they start work. 2.3.4. You shall inform ESP officers of the identity of the Worksite management / LCDW / Registered Excavator Operator (“REO”), the proposed methods of carrying out of the Page 2 of 11 Earthworks and/or location of the proposed Earthworks. You shall also inform the ESP officers if there are any changes to the above. 2.3.5. You shall ensure that information on the presence of Electricity Cables in the vicinity of the Worksite and all mitigating measures to be taken to prevent damage to such Electricity Cables have been communicated and adhered to by all personnel of all working levels in the Project team, including sub-contractors and any third party who are in any way involved with any part of the intended Earthworks. 2.3.6. SPPG may, from time to time and at its sole discretion, deploy its officers to the worksite to inspect and monitor the status of your works. Notwithstanding the deployment of SPPG’s officers at the worksite, you shall continue to be responsible for discharging your obligations under this Letter of Requirements and for the performance of your works. SPPG shall not assume any liability for any noncompliance by you of any such obligation or non-performance of your works. 2.4. Trial Holes 2.4.1. You shall dig an adequate number of appropriate trial holes by manual means to determine the exact location of Electricity Cables prior to the carrying out of intended Earthworks. Each trial hole shall be of minimum size of 1.0 metre by 1.0 metre and of minimum depth of 1.0 metre or until the Electricity Cable slabs are exposed. 2.4.2. You shall seek advice from the LCDW on the minimum number of trial holes to be dug so as to ascertain the orientation of each Electricity Cable and its depth. 2.4.3. In the event that you are not able to locate the Electricity Cable indicated in the Electricity Cable plan obtained from SPPG pursuant to Section 80(1)(b) of the Act (which shows the necessary information on the location of Electricity Cables) ("SPPG Cable Plan") and the LCDW is unable to detect the Electricity Cable by way of digging trial holes, you shall engage a LCDW to carry out re-detection and progressive scanning inside the excavated trial holes. 2.4.4. You shall contact ESP and give at least 3 days’ advance notice in writing of the date and time of the intended commencement of digging of the trial holes where the trial holes to be dug are within 3 metres of 66kV / 230kV / 400kV Electricity Cables. 2.4.5. You shall not use any hand augering tools to dig trial holes. 2.4.6. You shall only use powered mechanical equipment for the initial breaking of the surface layer of hard-core/premix when working in the vicinity of Electricity Cables. Page 3 of 11 You shall not use powered mechanical equipment below the surface layer of hardcore premix and shall only use manual excavation with hand tools. 2.4.7. In the event that you intend to carry out vertical drilling works, you shall dig a trial hole at the actual position of each vertical drilling point prior to commencement of drilling work to ascertain that there are no underground Electricity Cables at or near the drilling point. 2.4.8. After the trial holes have been dug, you shall ensure that photographs of the trial holes are taken showing the dimensions of trial holes, their location and the measured depth of the exposed Electricity Cable slabs in the trial hole. You shall make these photographs available to SPPG upon request. 2.5. Seek Consultation with SPPG: ESP, Distribution Network (“DN”), Regional Network ("RN") and Extra High Voltage Network ("EHVN") sections 2.5.1. You shall contact and consult SPPG for approval to carry out any Earthworks when such Earthworks are within 3 metres of any Electricity Cable and / or when there is a need to work beyond the Electricity Cable slab. 2.5.2. In the event that the intended Earthworks are within 3 metres of 66kV / 230kV / 400kV Electricity Cables, you shall also contact and consult the respective RN and / or EHVN section of SPPG for approval to carry out such Earthworks and provide a detailed method of statement and intended measures for the protection of such Electricity Cables. 2.5.3. You shall contact and consult the respective RN and / or EHVN section of SPPG for approval to carry out any Earthworks when such Earthworks involve: 2.5.3.1. Under-crossing or over-crossing of 66kV / 230kV / 400kV Electricity Cables; 2.5.3.2. Deep excavations which may result in ground movement / settlement; and / or 2.5.3.3. Construction of any structure on top of 66kV / 230kV / 400kV Electricity Cables. 2.5.4. You shall also ensure that a SPPG officer is present at the carrying out of any Earthworks which involve under-crossing or over-crossing of any 66kV / 230kV / 400kV Electricity Cables. Page 4 of 11 2.5.5. You shall contact and consult ESP for advice before carrying out any Earthworks within 3 metres of any 22kV / 6.6kV electricity cables. 2.5.6. You shall contact and consult the respective DN / RN and / or EHVN sections of SPPG for approval to carry out any Earthworks which may involve shifting, denting or breaking any SP Power Assets' uPVC pipes and/or the shifting of any Electricity Cable and Electricity Cable joint. 2.6. Protection of Electricity Cables and Electricity Cable Diversion 2.6.1. You shall not carry out any excavation beyond the Electricity Cable slab level. You shall only remove any Electricity Cable slabs, expose any Electricity Cables and its auxiliary, in the presence of a SPPG officer. 2.6.2. You shall provide protective steel plates above Electricity Cables where powered mechanical excavator / heavy vehicle / equipment are likely to traverse and / or damage such Electricity Cables. You shall not allow heavy machinery and/or vehicles to be parked (whether temporary or otherwise) on top of Electricity Cables. 2.6.3. You shall ensure that proper and adequate shoring and shuttering are installed to prevent soil movement which may damage the Electricity Cables which are in the vicinity of such intended Earthworks. You shall obtain and provide a method of statement with a Professional Engineer's endorsement of the relevant shoring and shuttering design to SPPG upon request. 2.6.4. In the event that any hot works (i.e. any process that can be a source of ignition when flammable material is present or can be a fire hazard regardless of the presence of flammable material) are to be carried out in the vicinity of exposed Electricity Cables, you shall take all necessary safety precautions to avoid damaging the protective coatings and sheaths of such Electricity Cables. 2.6.5. You shall provide adequate protection to known and unexposed or reinstated Electricity Cables that are within the Worksite when carrying out any Earthworks. 2.6.6. You shall relocate your intended earthworks away from any Electricity Cable or submit an official request to the respective DN / RN / EHVN sections of SPPG to divert out of the Worksite any Electricity Cable that will be affected by the intended Earthworks and bear any and all costs incurred from such diversion. 2.6.7. In the event that the intended Earthworks causes the ground surface level to be reduced, in order to maintain a consistent depth from the ground surface level, you shall submit an official request to the respective DN / RN / EHVN sections of SPPG to relocate any affected Electricity Cable such that its depth from the reduced ground Page 5 of 11 surface is returned to its initial depth from the original ground surface level and bear any and all costs incurred arising from or in connection with such relocation. 2.6.8. You shall seek approval from the respective DN / RN / EHVN sections of SPPG before suspending any Electricity Cables. You shall ensure that any exposed Electricity Cable is securely supported and such Electricity Cable suspension support system is effective in protecting the exposed Electricity Cable from damage. In the event that the Electricity Cable suspension support system is longer than 6 metres in length, you shall ensure that such Electricity Cable suspension support system is endorsed by a Professional Engineer. You shall also ensure that exposed Electricity Cables are well protected with gunny sacks and / or half gutter uPVC pipes at all times. 2.6.9. You shall not suspend any Electricity Cable joint. 2.6.10. You shall exercise due care and diligence when removing any rock, boulder, wood, metal rod, sharp object or other obstacles which are in the vicinity of Electricity Cables to avoid damaging any Electricity Cable and/or Electricity Cable Joint. 2.6.11. You shall not construct any structure (temporary, permanent or otherwise) over any Electricity Cable. The Electricity Cables and accessories shall be made accessible to SPPG at all times for maintenance purposes. 2.6.12. You shall not place any material, debris, sharp object, concrete trash and / or heavy object on top of any Electricity Cable and / or Electricity Cable corridor within the Worksite. 2.6.13. You shall provide adequate lighting if the Earthworks are to be carried out at night. 2.6.14. You shall stop work immediately and report to SPPG’s Electricity Service Centre upon any damage or suspected damage to any Electricity Cable. You shall ensure that all Worksite personnel are kept away from the location of the damaged Electricity Cable for safety. 2.6.15. You and/or your workers shall not attempt to repair or modify any damaged Electricity Cable. 2.6.16. You shall stop all Earthworks and call SPPG for advice whenever in doubt. 2.6.17. Damaging an Electricity Cable may cause a delay in the completion of the Project as SPPG will need time to investigate and carry out repair work as necessary. Any repair costs may have to be borne by you. Page 6 of 11 2.6.18. SPPG shall be entitled to ask you to stop work with immediate effect in the event of any actual or suspected damage to any Electricity Cable, to prevent or avoid any damage or further damage to any Electricity Cable. SPPG shall not be liable to you in any way for any losses, claims or damages arising from or in connection with such stop work requests. 2.6.19. You shall comply with any requirements as reasonably prescribed by SPPG in SPPG’s review and endorsement of the relevant method of statement and any other documents submitted by you in relation thereto for the Earthworks. 2.7. NCE Submission by Sub-Contractor(s) and NCE Extension 2.7.1. You and/or your representatives shall attend meetings with ESP as and when required. 2.7.2. In the event that you engage a sub-contractor to carry out any Earthworks within the vicinity of any high voltage Electricity Cable, you shall ensure that such sub-contractor submits the appropriate NCE prior to the carrying out of any Earthworks in the vicinity of any high voltage Electricity Cable. 2.7.3. If, at any stage of your Project, there is a likelihood that the Earthworks may continue beyond the anticipated completion date and / or beyond the work boundary as declared in the NCE which you have submitted to SPPG, you shall notify SPPG in writing of the new date of completion and/or the new work boundary (as applicable) by submitting a new NCE. 2.7.4. You shall obtain a new SPPG Cable Plan from SPPG prior to submitting the NCE. 2.7.5. Prior to carrying out any Earthworks, you shall consult SPPG to ascertain if there are changes to the cable plans that you possess. In the event there are changes to the cable plans, you shall purchase fresh cable plans from SPPG. 2.8. Powered Mechanical Excavation Works 2.8.1. You shall engage only a REO to operate a powered mechanical excavator. 2.8.2. You shall ensure that powered mechanical excavation is only used, under the close standing supervision of a full time RES, for the surface layer of hard-core/premix when working near or above any Electricity Cable. Page 7 of 11 2.8.3. You shall not use a powered mechanical excavator, whether for mechanical excavation or otherwise (irrespective of soil condition), below the surface layer of hard-core/premix near or above any Electricity Cable. You shall only use manual excavation with hand tools below the surface layer of hard-core/premix. 2.9. Vertical and Horizontal Drilling/Penetration Works 2.9.1. You shall carefully select positions for the sinking and driving of earth rod, sheet piling, bore piling, diaphragm walling, installing of reinforced concrete/steel piles by percussion or jack-in method, bore piling casing, installation of ground anchors, pressure grouting, installing of tubes, installing of poles, hand augering, pipe jacking, shoring works, soil investigations, bore drilling and horizontal directional drilling in order to avoid damage to any Electricity Cables. You shall do this by, amongst other things: 2.9.1.1. Consulting with a LCDW, referring to the SPPG Cable Plan and the LCDW cable detection drawings and digging appropriate trial holes by manual means to confirm the presence or absence of any Electricity Cable prior to the carrying out of any Earthworks. 2.9.1.2. For pipe jacking and horizontal directional drilling, you shall consider the additional factors such as loading from the construction plants, ground conditions, bore diameter, possible deviation of the drilling. You shall ensure that there is a minimum clearance of 2 metres between the path of drilling / boring device and any Electricity Cables in the vicinity of the Earthworks. 2.9.2. Sinking of Earth Rods. Trial holes shall be required to locate the closest edge of a cable slab. A minimum clearance distance of 2 metres shall be kept between the earth rod and the closest edge of the cable slab, as determined by the LCDW in the presence of an ESP officer. 2.9.3. Sinking and Extraction of Sheet Piling Works. Trial holes shall be required to locate the closest edge of a cable slab. A minimum clearance distance of 2 metres shall be kept between the sheet piles and the closest edge of cable slab. For sheet piles that are required to be installed parallel to the Electricity Cables, the stretch of the closest edge of cable slabs is required to be exposed. 2.10. Pressure Grouting Works 2.10.1. You shall ascertain the alignment of Electricity Cable within the grouting influence zone prior to the carrying out of any Earthworks. Page 8 of 11 2.10.2. You shall use the necessary ground instrumentations to monitor the effect of the grouting works and ensure that adequate protective measures are provided to protect the Electricity Cables within the grouting influence zone. 2.11. PTW and Records 2.11.1. You shall implement a PTW system to monitor and ensure that all Earthworks are properly tracked and controlled if such Earthworks are to be carried out in the vicinity of Electricity Cables. Under the PTW system, such Earthworks shall be approved by the manager of the Project or his authorised deputy. You shall periodically audit the PTW system for its effectiveness. 2.11.2. You shall display prominently and make available the most up to date NCE, SPPG Cable Plans, LCDW cable detection drawings and these requirements at the Worksite where the proposed Earthworks are to be carried out. 2.11.3. You shall keep progressive records (Photographs / Movement Chart) of the Earthworks that have been carried out including, not limited to, work schedules and locations of trial holes. 3. Notes: 3.1. These requirements are applicable to all persons who carry out any Earthworks and strict compliance is required, unless otherwise permitted in writing by SPPG. Please consult the relevant SPPG section, if necessary. 3.2. The requirements stated above are not exhaustive. Additional requirements may be issued from time to time by SPPG. These additional requirements, together with the requirements in this letter, shall form the full list of requirements that must be complied with at all times. You are advised to carry out all necessary assessments and take all necessary precautions to prevent damage to any existing Electricity Cables. 3.3. Pursuant to Section 80(4)(a) of the Act, it shall be the duty of the person who carries out any Earthworks to comply with all reasonable requirements of SPPG for the prevention of damage to a high voltage Electricity Cables. Pursuant to Section 80(7) of the Act, any person who contravenes Sections 80(4)(a) of the Act shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $100,000 or to imprisonment for a term not exceeding 5 years or both. Further, Section 85(1) of the Act provides that any person who, removes, destroys or damages any Electricity Cable which is part of a transmission system that belongs to or that is under the management or control of SPPG, shall be guilty of an offence and shall be liable on conviction to a fine not exceeding $1 million or to imprisonment for a term not exceeding 5 years or to both. Page 9 of 11 3.4. Damaging an Electricity Cable may also cause fatalities or severe injuries to personnel as well as damage to property. 3.5. Should you require any further clarification, please contact the undersigned ESP officer at [●] and/or the respective sections of SPPG as listed in the table below: Subject Matter SPPG Section Telephone Enquiry on 400kV and 230kV Electricity Cables Enquiry on 66kV Electricity Cables Enquiry on 22kV and below Electricity Cables Enquiry Earthworks Requirements on Enquiry on as-built drawing, cable plan Reporting Electricity Damage Cable Extra High Voltage Network (EHVN) Section Regional Network East/West (RNE/RNW) Sections Distribution Network North (DNN) Section Distribution Network South (DNS) Section Distribution Network East (DNE) Section Distribution Network West (DNW) Section Distribution Network Central (DNC) Section Earthworks Surveillance & Patrolling Section Mapping & Earthworks Administration Section 6916 5485/ 6916 5487 6916 5227/ 6471 3683 6314 6172 / 6314 6147 6916 5398/ 6916 5399/6916 5408 6916 5619/ 6916 5618 6916 5015/ 6916 5703 6916 5047/ 6916 5048/6916 9892 69165119 6916 5022 Electricity Service Centre 1800 - 778 8888 Page 10 of 11 Yours faithfully, [●] for HEAD OF SECTION EARTHWORKS SURVEILLANCE & PATROLLING SECTION As agent for and on behalf of SP POWERASSETS LTD. Acknowledgement by Earthworks Contractor: I hereby acknowledge that I am aware of the requirements stated in this letter dated __________________ with NCE no.: _____________________ and I will comply and ensure compliance with the requirements. Name : __________________________________ NRIC/PP No. : _________________________ Company : __________________________________________________________________________ Signature : __________________________________ Date: ________________________________ Page 11 of 11

Search WhatsApp and Facebook Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/WhatsApp-and-Facebook-Service-Disruption Media Advisory WhatsApp and Facebook Service Disruption Singapore, 4 July 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 3 July (See news report: Channel News Asia. For customers who submitted their meter readings via Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Facebook-and-WhatsApp-Service-Disruption Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter [Form] Application for Appointment for Energisation of Service Connectionhttps://www.spgroup.com.sg/dam/jcr:b79a3530-a175-4022-8e8c-bfcf3d298839/Application%20for%20Appointment%20for%20Energisation%20of%20Service%20Connection.pdf APPLICATION FOR APPOINTMENT FOR ENERGISATION OF SERVICE CONNECTION To: HOS, Elect Installation From [Name of Design LEW]: Company: SP Services Ltd Company: Email Address: largeinstall@spgroup.com.sg Contact No.: Date: Application No.: MSS A/C No.: Email Address (Design LEW): Email Address [Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3 20190704 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/733dc35f-c0fb-4766-ab95-b3b6a32868ca/20190704+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory WhatsApp n F ce k Service Disruption Singapore, 4 l 2019 – There are reports that WhatsApp and Instagram users around the world were not able to access these apps from , . (See news report: Channel News Asia. For customers who submitted their meter readings via WhatsApp since 5pm 20190314 - Media Advisory - Facebook and WhatsApp Service Disruptionhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/6ae887a0-e021-4cb3-b1c8-3439a0e4442e/20190314+-+Media+Advisory+-+Facebook+and+WhatsApp+Service+Disruption.pdf?MOD=AJPERES&CVID= Media Advisory Facebook and WhatsApp Service Disruption Singapore, 14 March 2019 – There are reports that Facebook, WhatsApp and Instagram users around the world were not able to access these apps from Wednesday, 13 March. (See news report: Channel News Asia) For customers who submitted their meter SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/SP-Services-Customer-Service-Centre-Relocates-To-PWC-Building Media Release SP Services' Customer Service Centre Relocates To PWC Building 18 March 2015 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next Schneider Electric Partners SP to Fully Electrify Service Vehicleshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Schneider-Electric-Partners-SP-To-Fully-Electrify-Service-Vehicles Media Release Schneider Electric Partners SP to Fully Electrify Service Vehicles Schneider Electric is the first corporate partner outside of the public transport sector to use SP Group’s nationwide EV charging network Singapore, 2 January 2020 – Schneider Electric (SE) and SP Group (SP) today [20160927] The Straits Times - Singapore Power Plugs For Electric Service Fleethttps://www.spgroup.com.sg/dam/jcr:9c93f33a-97a8-42be-8401-0876ee353fd7 | TUESDAY, SEPTEMBER 27, 2016 | THE STRAITS TIMES | B1 MENTAL ILLNESS GROUP SEEKS TO END HIRING PRACTICE B2 GALAXY NOTE7 EXCHANGE UNITS ALSO FAULTY B4 MOK KIM WHANG JAIL, FINE FOR ST MARINE EXEC IN GRAFT SCANDAL B3 Singapore Power plugs for electric service fleet It plans to switch its fleet of 400 Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customershttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Strides-and-SP-Group-to-Launch-Electrification-As-A-Service--EaaS--for-EV-Customers News Release Strides and SP Group to Launch Electrification-As-A-Service (EaaS) for EV Customers Singapore, 28 May 2021 – SP Group (SP) and Strides Transportation (Strides) have signed an agreement to launch Electrification-as-a-Service (EaaS) as a new offering to Strides’ drivers and fleet Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps://www.spgroup.com.sg/search?tag=service-excellence Search Searchhttps 1 2 3 4 5 ..... 65

Media Coverage Catch the latest news on SP All Years 22 Mar 2021 Berita Harian - Chevron, SP Group team up to offer electric vehicle charging points at four stations in Singapore Source: Berita Harian © Singapore Press Holdings Limited. Permission required for reproduction. 22 Mar 2021 Tamil Murasu - Four Caltex stations to offer electric vehicle charging points Source: Tamil Murasu © Singapore Press Holdings Limited. Permission required for reproduction. 22 Mar 2021 The New Paper - Fast electric vehicle charging at four Caltex stations Source: The New Paper © Singapore Press Holdings Limited. Permission required for reproduction. 16 Mar 2021 The Business Times Online - SP Group partners State Grid Chongqing to develop energy management solutions Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 22 Feb 2021 Shin Min Daily News - Champions of Good show care through packs of love and heartwarming food Source: Shin Min Daily News © Singapore Press Holdings Limited. Permission required for reproduction. 31 Jan 2021 The Business Times - StarHub, SP reach out to needy families Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 21 Jan 2021 Lianhe Zaobao - SP Group acquires 40% stake in Sino-French Energy Services Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction. 20 Jan 2021 The Business Times - SP acquires Engie's 40% stake in Sino-French Energy Services in China for undisclosed sum Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 19 Jan 2021 The Straits Times Online - SP acquires Engie's 40% stake in Sino-French Energy Services in China Source: The Straits Times Online © Singapore Press Holdings Limited. Permission required for reproduction. 12 Dec 2020 The Sunday Times - 'Eco boards' to track utilities usage at five Tampines HDB blocks Source: The Sunday Times © Singapore Press Holdings Limited. Permission required for reproduction. 1 ... 20 21 22 ... 47

Consumption_Water Average consumption of Water (CuM) Premises Types Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 HDB 1-Room 7.8 8.0 8.3 8.4 8.1 7.7 7.5 8.1 8.3 7.9 8.1 7.8 HDB 2-Room 9.3 9.3 9.7 10.0 9.5 8.7 8.7 9.4 9.5 9.2 9.3 9.0 HDB 3-Room 12.0 12.2 12.8 12.9 12.0 11.5 11.6 12.4 12.5 12.2 12.2 12.0 HDB 4-Room 15.0 15.5 16.2 16.3 15.3 14.7 14.6 15.6 15.7 15.3 15.5 15.1 HDB 5-Room 16.1 16.7 17.8 17.7 16.7 16.0 15.6 16.9 17.1 16.7 17.0 16.4 HDB Executive 18.1 18.8 19.9 19.7 18.6 17.7 17.7 18.8 19.1 18.5 18.8 18.1 Apartment 12.8 13.1 14.4 14.3 13.2 12.7 12.5 13.1 13.8 13.8 13.8 13.3 Terrace 24.3 25.8 28.0 28.4 24.2 24.1 24.7 25.7 26.7 25.9 26.2 25.6 Semi-Detached 30.0 30.7 34.9 34.6 30.2 28.3 30.0 31.5 33.4 31.4 32.2 30.9 Bungalow 49.4 46.3 59.5 58.1 50.4 42.1 49.6 48.1 54.7 52.4 52.4 50.2

Media Release Electricity Tariff Revision For the Period 1 Jan to 31 Mar 2021 Singapore, 30 December 2020 – For the period from 1 January to 31 March 2021, electricity tariff (before 7% GST) will decrease by an average of 3.2% or 0.67 cent per kWh compared with the previous quarter. This is due to lower energy costs compared with the previous quarter. For households, the electricity tariff (before 7% GST) will decrease from 21.43 to 20.76 cents per kWh for 1 January to 31 March 2021. The average monthly electricity bill for families living in four-room HDB flats will decrease by $2.39 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). *before 7% GST SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs shown in Appendix 2 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This fee is reviewed annually. This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This fee is reviewed annually. This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system.   Appendix 2 Appendix 3

Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 HDB 1-Room 80.39 77.86 77.18 78.99 81.28 87.54 87.29 84.83 81.86 87.86 87.69 83.11 HDB 2-Room 94.79 90.73 89.63 91.78 94.78 103.49 102.84 98.53 96.07 102.96 101.39 96.90 HDB 3-Room 118.49 112.22 112.11 115.94 120.33 132.29 128.10 124.29 121.74 129.94 128.83 123.83 HDB 4-Room 140.04 133.47 131.31 137.04 142.66 156.01 153.34 147.42 143.11 152.92 152.86 146.17 HDB 5-Room 148.87 141.61 136.79 144.16 151.97 165.19 162.85 156.27 149.96 161.67 162.41 156.08 HDB Executive 164.43 154.00 153.21 160.98 168.72 184.59 180.19 172.48 168.80 178.86 180.50 172.04 Apartment 177.46 164.16 156.19 163.04 179.66 198.71 191.52 184.01 175.50 181.94 191.11 186.36 Terrace 276.46 260.00 252.25 270.34 290.38 311.38 286.03 283.33 283.80 289.68 301.49 291.00 Semi-Detached 349.78 325.65 324.20 335.52 370.67 392.95 372.29 354.71 361.00 367.73 385.46 366.17 Bungalow 699.45 627.26 650.18 619.13 718.02 776.44 731.30 675.72 711.32 685.95 762.28 719.32 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 HDB 1-Room 71.86 69.16 67.69 69.30 71.92 78.05 78.52 76.28 73.55 78.77 78.62 74.36 HDB 2-Room 85.94 81.99 80.46 82.23 85.21 93.42 93.59 89.84 87.41 93.80 92.26 88.22 HDB 3-Room 106.15 100.27 99.66 102.84 107.06 118.11 115.38 112.09 109.70 116.95 115.78 111.35 HDB 4-Room 124.99 118.78 116.20 120.97 126.03 138.53 137.64 132.74 128.46 137.02 136.76 130.76 HDB 5-Room 132.27 125.43 120.56 126.60 133.43 145.81 145.63 140.07 134.00 144.16 144.59 138.87 HDB Executive 146.81 137.03 135.88 142.35 149.14 163.91 161.79 155.45 151.54 160.36 161.59 153.95 Apartment 156.79 144.07 135.03 140.09 155.96 175.31 171.33 164.80 156.02 161.06 169.18 164.23 Terrace 251.12 235.05 227.31 243.21 259.98 282.50 262.69 259.01 258.83 264.59 274.69 263.93 Semi-Detached 319.99 297.18 295.56 305.12 337.24 359.90 342.81 328.12 331.78 338.46 354.82 336.52 Bungalow 650.72 578.80 597.47 570.77 662.48 717.39 678.65 633.29 661.40 638.62 711.71 667.03 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

Reschedule of Appointment (Supply Turn-on/ Cut-off/ Meter Reading) Please read this before filling up the form: • Supply Turn-on/ Meter Reading Appointment For electricity supply turn-on, please wait for our technician to inspect the premises at the appointed time. For water supply turn-on, you need not be present if your water meter is outside the premises. * For gas supply turn-on/ installation, please call City Energy at 1800-5551661 for the rescheduling of appointment and wait for the technician at the premises at the appointed time. ** Meter Reading appointment applies to premises with existing supplies. You need not be present if your meters are outside the premises. • Supply Cut-off Appointment You need not be present if your meters are outside the premises. • City Energy charges a fee for supply turn-on / cut-off / gas appliances disconnection. Please refer to their website at www.cityenergy.com.sg for more information. • Express service can be arranged within the same day at a fee of $64.80 (inclusive of GST) but is subject to availability and schedule. Express service is not available for supply turn-on and cut-off at premises with electricity supply capacity exceeding 45kVA, water meter with piping more than 15mm or commercial gas. • Rescheduling of appointment for residential account under personal name is available online. If you wish to reschedule your appointment, simply visit https://services.spservices.sg/#/rescheduleAppointment to submit your request. Customer Request 1. Type of Appointment Supply Turn-on/ Meter Reading Appointment** (Please refer to information above) Supply Cut-off 2. Utility Account Number Premises Address ____________________________________________________________________ ______________________________________ S 3. Please tick the service(s) you would like to reschedule All Electricity Water Gas* (Please refer to information above) Original Appointment Date/ Time (if any) ____________ (dd/mm/yyyy) ____________ (hh:mm to hh:mm) Date to Reschedule to ____________ (dd/mm/yyyy) (For next business day service, please submit your request before 3pm on Weekdays or 12pm on Saturdays) Removal of Electricity meter(s)/ cables/ wires # (For commercial premises only) # Delete where applicable Note: Cables/ wires will be removed within 7 business days after the electricity supply has been cut-off. For JTC/HDB Industrial Premises, after the electricity supply at your premises is cut-off by SP Services personnel, please arrange for the meters to be returned to SP PowerGrid. ___________________________ Customer’s Signature/Date For accounts registered under companies, the signature of its legal/authorized representative of the company and the company’s rubber stamp imprint are required. Name: _______________________________ (of account holder or the person signing for the company) Handphone Number: Other Contact Number: For Internal Use Documents received by: Meters are inside Staff’s Signature/Stamp/Date Appointment Date : ___________ Time : ____________ Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 2.6 / 12/ 22

Media Release Electricity Tariff Revision For The Period 1 January To 31 March 2016 For the period from 1 Jan to 31 Mar 2016, electricity tariffs will decrease by an average of 4.2% or 0.85 cent per kWh compared to the previous quarter. The tariff reduction is due to the lower cost of natural gas for electricity generation which fell by 8.9% compared to 4Q 2015. For households, the electricity tariff will decrease from 20.35 to 19.50 cents per kWh for 1 Jan to 31 Mar 2016. The average monthly electricity bill for families living in four-room HDB flats will decrease by $3.55 SP Services reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 ELECTRICITY TARIFFS FROM 1 JAN 2016 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. Network costs (paid to SP PowerAssets): This fee is reviewed annually. Market Support Services Fee (paid to SP Services): This fee is reviewed annually. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2016 TARIF Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2016)

OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Quick Guide Commercial Getting Started for Your Commercial Utilities Account Determine the Use of your Premises Residential – Domestic Use:                   For premises that are used exclusively for residential purposes. Commercial – Non-Domestic Use:        For premises that are used for the purpose of, or in connection with any trade, business or profession. Note: It is important to declare the use of premises correctly as it is an offence under the Public Utilities Act (Cap. 261) to make any false statement, representation or declaration in connection with the application for water supplied by the Public Utilities Board (PUB).     Choose the Type of Supply required Permanent Supply: Application for any residential, trade, business or professional use. Temporary Supply: Application for the following types of premises.              (a) Construction Site              (b) Street Opera (e.g., Wayang)              (c) Site Office              (d) Gondola Security Deposit & Supply Capacity for Permanent Supply Security Deposit for Temporary Supply Opening Your Commercial Utilities Account Application Channels SP app - iOS and Android SP Group Website Customer Service Centre   Required Documents Under Personal Name  Application form (Completed and signed) Valid identification document Documentary proof of occupancy Security deposit Under Company Name Application form (Completed and signed by director listed in business profile document) Latest ACRA with detailed business profile or Bizfile Documentary proof of occupancy Acknowledgement of Electrical Installation Licence Requirement Form (EIL Form) (for premises with electricity load more than 45kVA) Security deposit Documents required upon request Copy of Director's NRIC/FIN card [Front and Back] Letter of Authorization^ – if signatory is not a Director according to ACRA listing ^Letter with company letterhead indicating its representative's name and identification number Additional Documents for Temporary Supply Quotation for Electricity Supply Connection and LEI issued by EMA Water quotation from PUB When can Supplies be Turned on? Express Turn-On Requirements Same-day express turn-on service is subject to availability and an express service charge fee. Please note that express service is unavailable for premises with: Electricity supply capacity exceeding 45kVA Water meters exceeding 25mm Commercial gas Electricity currently supplied from the Open Electricity Market (OEM) via a licensed electricity retailer or SP Group at the wholesale electricity price   Managing Your Commercial Utilities Account SP app or SP Utilities Portal Sign up for an e-account to manage your utilities account.  An e-account allows you to easily access your utilities account information. You can view and pay your bills, monitor your consumption and perform self-help transactions. Submit Meter Readings Meter readings are taken once every two months. On months where meters are not read, your bill will be estimated based on the average daily usage between your last two actual reads. Your bill will be adjusted when your meters are next read. To avoid bill estimation, we strongly encourage customers to make use of the following services available for submission of meter readings: SP Utilities Portal Submit your reading online via the Utilities Portal and learn tips on how you can better manage your utility consumption. Note: An SP Utilities Portal account is required to use this service. This service is applicable for residential accounts under Personal Name. Please note that if there is more than 1 electricity meter registered to the account, this service is not applicable. SP app Email Email a photo of your meter clearly showing the meter reading and meter number to customerreading@spgroup.com.sg. Important Note: For meter reading submissions due on weekends and public holiday, kindly use the SP Utilities Portal or SP app modes. Paying Your Utilities Bills Pay your utilities bills via the following convenient methods: eGIRO ​Apply online via SP Utilities Portal or SP App Approval is within 48 hours Status of application can be checked via SP Utilities Portal or SP App Other Payment Modes PayNow QR on the SP app and SP Utilities Portal Internet Banking AXS stations 7-Eleven stores (not available for account numbers starting with ‘93’) DBS/POSB/OCBC Automated Teller Machines (ATMs) Note: Pink notices are issued as a reminder when payments are not made by the due date. A fee of $0.55 (inclusive of GST) applies and will be reflected in the next bill. If no payment is received after the reminder, a late payment charge of 1% will be imposed on any outstanding balance in the subsequent bill. Cessation of card payment for non-domestic SP Utilities bills  Kindly note that we will no longer accept credit and debit card payments for non-domestic SP Utilities bills from 1 Nov 2025.  Existing recurring card deductions on the SP app will cease from Nov 2025 bills onwards.  Please apply for eGIRO or pay by other payment modes. Learn more     Closing Your Utilities Account Required Documents Under Personal Name NRIC/FIN (Front and back) Under Company Name Latest ACRA with detailed business profile or Bizfile Documents required upon request Copy of Director's NRIC/FIN card [Front and Back] Letter of Authorisation^ – if signatory is not a Director according to ACRA listing ^To be authorised by the Director listed in the recent ACRA detailed Business Profile/ Bizfile on the letterhead issued by the company, indicating its representative's name and identification number, i.e. NRIC or FIN. Channels available to close your account ​ SP app - iOS and Android SP Group Website Customer Service Centre Things to note after closing your utilities account Refund of Security Deposit The security deposit will be used to offset the final charges. Any credit balance may be transferred to other accounts under your name. If there is any balance, it will be refunded to your GIRO account or mailed to you by cheque between 4 – 6 weeks. GIRO arrangement will automatically be terminated after the final charges have been deducted from your GIRO account. Termination of Gas Supply  For termination of gas supply, City Energy charges a termination fee for commercial premises. Separate gas appliance disconnection fee is chargeable if required. Please refer to www.cityenergy.com.sg for more information.

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