Media Statement GAS SUPPLY DISRUPTION ALONG JURONG WEST ST 65 Singapore, 5 May 2017 – Gas supply along Jurong West St 65 was disrupted at 1514hrs today, due to a gas leak. The gas leak was caused by damage to an underground pipe when a third-party contractor, Gerrich International Pte Ltd, was carrying out works there. A fire broke out at the void deck of Block 663D, as a result of the gas leak. SCDF was activated to put out the fire. Our engineers were immediately dispatched to the site. Our priority is to ensure the safety of everyone in the vicinity. As a precautionary measure, the valves to our gas pipes were shut off to isolate the leak, for our engineers to repair the damaged pipe and restore supply. During this period, supply to 1,305 households in 12 blocks (663A, 663B, 663C, 663D, 664A, 664B, 664C, 664D, 665A, 665B, 666A and 666B Jurong West St 65) was affected. Gas supply to 8 blocks (663A, 663B, 663C, 663D, 664A, 664B, 664C and 664D) was restored by 1920hrs and to the remaining blocks (665A, 665B, 666A and 666B) by 2100hrs. We thank the residents for their understanding and patience. Members of the public who have enquiries can contact the City Gas hotline at 1800-752-1800.

Consumption_Elect Average consumption of Electricity (kWh) Premises Types May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 HDB 1-Room 142 152 147 145 143 146 144 135 126 126 132 150 152 149 140 151 148 139 142 128 127 121 119 128 HDB 2-Room 185 202 190 190 189 190 188 176 164 167 173 199 199 195 183 198 192 183 186 166 168 161 156 169 HDB 3-Room 270 288 271 272 269 274 269 247 236 241 250 292 285 277 264 283 277 266 266 243 238 231 231 250 HDB 4-Room 367 391 371 371 367 374 370 342 321 330 342 398 396 383 360 385 381 363 365 338 327 320 309 341 HDB 5-Room 428 456 437 434 427 437 436 401 367 381 399 463 466 448 416 447 446 427 429 397 379 374 359 399 HDB Executive 528 561 531 536 528 541 530 478 456 474 489 575 568 544 515 546 548 520 523 481 462 458 445 495 Apartment 543 585 546 514 515 537 541 483 430 435 486 578 573 543 500 513 539 523 519 486 446 419 417 476 Terrace 867 902 868 866 859 890 881 804 740 794 821 957 900 872 838 847 885 851 851 785 747 744 714 775 Semi-Detached 1,182 1,233 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 Bungalow 2,303 2,482 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 HDB 1-Room 148 139 142 128 127 121 119 128 136 150 143 150 HDB 2-Room 192 183 186 166 168 161 156 169 181 195 190 195 HDB 3-Room 277 266 266 243 238 231 231 250 265 284 273 280 HDB 4-Room 381 363 365 338 327 320 309 341 363 390 381 388 HDB 5-Room 446 427 429 397 379 374 359 399 425 457 450 459 HDB Executive 548 520 523 481 462 458 445 495 522 562 554 562 Apartment 539 523 519 486 446 419 417 476 516 548 536 541 Terrace 885 851 851 785 747 744 714 775 823 881 848 866 Semi-Detached 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 1,123 1,121 Bungalow 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244 2,175 2,168 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

Consumption_Water Average consumption of Water (CuM) Premises Types Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 HDB 1-Room 8.1 8.0 7.9 8.0 8.0 8.0 7.8 7.8 8.0 8.3 8.4 8.1 HDB 2-Room 9.7 9.4 9.5 9.5 9.5 9.6 9.3 9.3 9.3 9.7 10.0 9.5 HDB 3-Room 12.5 12.1 12.4 12.4 12.4 12.3 12.0 12.0 12.2 12.8 12.9 12.0 HDB 4-Room 15.6 15.1 15.5 15.7 15.7 15.5 15.1 15.0 15.5 16.2 16.3 15.3 HDB 5-Room 16.9 16.3 16.8 17.1 17.1 16.9 16.4 16.1 16.7 17.8 17.7 16.7 HDB Executive 18.8 18.2 18.9 19.0 19.2 18.8 18.1 18.1 18.8 19.9 19.7 18.6 Apartment 13.7 13.2 13.3 13.7 13.9 13.7 13.1 12.8 13.1 14.4 14.3 13.2 Terrace 26.0 25.5 25.9 26.0 26.5 26.5 25.2 24.3 25.8 28.0 28.4 24.2 Semi-Detached 30.9 30.7 31.5 31.6 32.9 31.9 30.4 30.0 30.7 34.9 34.6 30.2 Bungalow 48.1 48.0 48.5 51.7 54.8 54.2 48.6 49.4 46.3 59.5 58.1 50.4

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SP can also leverage its existing AMI network to scale up future deployment of the smart water [20210415] Media Release - SP Group to roll out Singapore's first large-scale smart water metering systemhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/d22974fb-9bc6-47f9-89ec-3539c8869945/%5B20210415%5D+Media+Release+-+SP+Group+to+roll+out+Singapore's+first+large-scale+smart+water+metering+system.pdf?MOD=AJPERES&CVID= benefitting from this feature. To date, SP has installed more than 500,000 2 smart electricity meters across Singapore and is on track to complete installation for all 1.4 million households by 2024. 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More solar means more investment: SP More infrastructure needed to handle two-way flow when supply rises in future By RONNIE LIM ronnie@sph.com.sg SINGAPORE Power (SP), which handles electricity and gas transmission and distribution here, will need to make a “significant investment” in additional infrastructure to handle a two-way power flow in the electricity grid when supply from intermittent generation sources, including solar energy, ramps up in future, said its CEO Wong Kim Yin. Speaking to BT on the sidelines of the Electricity Roundtable yesterday, Mr Wong said that while SP’s existing infrastructure can handle the just-announced increase this week in the current cap on intermittent generation sources from 350 megawatts to 600 MW, SP will have to boost its infrastructure if this is further upped beyond 1,000 MW later. The new 600 MW cap announced by the government represents around 10 per cent of current peak electricity demand in Singapore of 6,000 MW. The cap Mr Wong: Power market liberalisation has brought capital inflows of over $78 billion in last five years is to ensure there is sufficient electricity reserve (from the gencos) to back up the intermittent energy sources and ensure power system stability. Mr Wong explained that presently power is transmitted via copper cables, which are stronger or thicker nearer the power source, like a power station, with this “stepped down” as it progresses down the chain from sub-stations to industries or homes. “The existing transmission system is already two-way in that homes with solar panels already sell back some of their generated electricity to the grid,” Mr Wong said. But when supplies from such intermittent sources, like solar energy, increase significantly, SP will need to make “a significant investment” to build up system capability to handle this. But he declined to give specifics, like the investment dollars needed, at this stage. Already, the Housing Development Board is stepping up its use of solar energy in flats here, while other new projects like the Singapore Sports Hub are also adopting solar panel use to meet some of its electricity needs. This is why government this week said it is preparing the power system here to “effectively incorporate solar energy as it becomes commercially viable”. Apart from raising the current cap on intermittent generation sources here, regulator Energy Market Authority has also launched a public consultation on a regulatory framework for such power sources. In his presentation, Mr Wong – who as senior managing director of Temasek Holdings previously had handled its divestment of the three biggest gencos here – said that liberalisation of the power market here has proven successful. “Market liberalisation here has attracted capital inflows of over $78 billion into the power sector over the last five years. And SP alone has spent capex of $5.4 billion to improve pipelines and the power grid, with this raised from capital markets,” he said. On this, David Wong, director and chairman of Energy Market Company’s audit committee, noted that while gencos have invested in more efficient gas-firing plants to generate electricity competitively, surging fuel prices have led to a steady increase in the spot or wholesale electricity price over the last decade. “Compared to 2003, the wholesale electricity price has almost doubled to $179 per megawatt hour in the first three quarters of 2013,” he said, adding that economic growth has fuelled electricity demand, putting upward pressure on prices. This in turn has attracted investment in new plants, and “an outcome of this is that the wholesale electricity price has in actual fact softened, and is currently 19 per cent lower than last year”.

雇 主 施 灵 活 工 作 制 肾 病 男 保 饭 碗 还 升 职 宋 慧 纯 报 道 hcsong@sph.com.sg 男 技 工 患 肾 病 时 曾 一 度 因 高 昂 洗 肾 费 想 放 弃 , 要 太 太 回 娘 家 , 所 幸 雇 主 让 他 透 过 灵 活 工 作 制 保 住 工 作 , 间 中 他 还 让 他 五 度 升 职 。 约 哈 里 (54 岁 ) 在 新 加 坡 能 源 公 司 任 职 39 年 。 但 过 去 23 年 , 他 除 了 兼 顾 工 作 , 还 要 每 周 洗 肾 三 次 。 约 哈 里 在 1990 年 被 诊 断 出 患 上 肾 病 时 深 感 晴 天 霹 雳 。 当 时 到 私 人 中 心 的 每 月 洗 肾 费 用 高 达 2500 元 , 不 但 用 尽 积 蓄 , 他 告 诉 妻 儿 他 无 法 再 照 顾 他 们 , 要 他 们 回 娘 家 。 所 幸 他 将 情 况 告 诉 公 司 后 , 获 得 公 司 津 贴 加 上 使 用 健 保 双 全 后 , 他 无 需 承 担 任 何 医 药 费 用 。 另 外 , 雇 主 也 让 约 哈 里 在 需 要 洗 肾 时 提 早 下 班 , 还 支 持 他 去 上 包 括 建 筑 维 修 专 业 文 凭 课 程 , 让 他 五 度 升 职 , 现 为 高 级 技 术 人 员 。 新 加 坡 能 源 公 司 今 早 从 人 力 部 长 陈 川 仁 的 手 中 , 接 获 全 国 肾 脏 基 金 会 杰 出 雇 主 奖 , 另 外 六 名 雇 主 同 时 获 奖 。 约 哈 里 ( 右 一 ) 的 雇 主 新 加 坡 能 源 公 司 执 行 董 事 ( 右 二 ) 今 早 从 人 力 部 长 陈 川 仁 ( 左 二 ) 及 全 国 肾 脏 基 金 会 执 行 理 事 长 郭 建 康 ( 左 一 ) 手 中 , 接 获 全 国 肾 脏 基 金 会 杰 出 雇 主 奖 。( 全 国 肾 脏 基 金 会 提 供 ) 陈 川 仁 : 病 患 仍 能 做 出 贡 献 陈 川 仁 表 示 , 约 哈 里 证 明 了 , 不 论 是 不 是 肾 脏 病 患 , 仍 能 努 力 为 社 会 做 出 贡 献 。 他 希 望 能 够 看 到 更 多 雇 主 具 备 同 理 心 , 而 其 中 最 实 际 的 方 法 就 是 让 他 们 早 点 离 开 工 作 岗 位 去 洗 肾 。 此 外 , 全 国 肾 脏 基 金 会 病 人 代 表 计 划 成 立 一 年 来 , 已 有 129 人 加 入 , 超 过 780 名 病 患 受 惠 , 并 协 助 了 212 名 新 病 患 。

连 续 3 年 获 公 益 金 奖 梧 梯 ( 右 ) 早 前 在 义 工 的 陪 同 下 顺 利 到 超 市 购 物 。( 全 欣 社 会 服 务 提 供 ) 新 能 源 职 员 当 义 工 陪 视 障 者 超 市 购 物 冯 凯 麟 报 道 fungkl@sph.com.sg 新 能 源 集 团 连 续 第 三 年 荣 获 公 益 金 奖 , 去 年 展 开 更 多 帮 助 弱 势 群 体 的 外 展 活 动 , 当 中 视 障 长 者 受 益 , 在 义 工 陪 同 下 可 到 超 市 购 物 。 新 能 源 集 团 (SP Group) 连 续 第 三 年 荣 获 公 益 金 奖 最 高 荣 誉 —— 顶 峰 奖 , 也 获 颁 另 外 四 个 奖 项 , 成 为 今 年 获 奖 最 多 的 机 构 。 新 能 源 集 团 一 向 致 力 于 行 善 , 积 极 动 员 职 员 、 商 业 伙 伴 以 及 客 户 参 与 社 区 公 益 项 目 , 受 益 者 不 但 包 括 年 长 者 、 儿 童 、 青 少 年 , 近 期 更 是 为 特 殊 教 育 行 业 提 供 支 持 。2022 至 2024 年 间 , 集 团 通 过 慈 善 捐 款 与 员 工 志 愿 服 务 创 造 的 社 会 价 值 总 额 已 从 500 万 元 稳 步 增 长 至 580 万 元 。 去 年 , 更 多 新 能 源 集 团 员 工 成 为 义 工 , 且 服 务 时 长 同 比 多 了 一 倍 , “ 心 能 源 义 工 ” ( S P Heart Workers) 与 全 欣 社 会 服 务 (Allkin Singapore)、 幼 儿 培 育 辅 助 计 划 (KidStart)、 触 爱 社 会 服 务 (TOUCH Community Services )、 青 年 引 导 (Youth Guidance Outreach Services) 等 社 会 伙 伴 合 作 , 为 弱 势 群 体 进 行 了 一 系 列 外 展 活 动 , 超 过 1500 人 受 益 。 视 障 人 士 卓 梧 梯 (71 岁 ) 是 受 益 者 之 一 。 与 妻 子 住 在 榜 鹅 租 赁 组 屋 的 他 受 访 时 说 ,2014 年 白 内 障 手 术 失 败 后 右 眼 失 明 ,2023 年 8 月 左 眼 视 力 更 衰 退 至 仅 存 5% 至 10%, 不 得 不 辞 去 维 修 员 的 工 作 。 “ 日 常 生 活 非 常 不 便 , 看 东 西 很 朦 , 去 看 医 生 都 需 要 邻 居 协 助 或 妻 子 请 假 陪 同 , 平 时 去 超 市 买 东 西 也 要 拿 着 拐 杖 慢 慢 走 。” 他 自 2022 年 6 月 成 为 全 欣 社 会 乐 龄 服 务 的 受 益 人 , 每 两 周 都 会 参 与 活 跃 乐 龄 中 心 的 活 动 。 他 去 年 7 月 通 过 全 欣 社 会 服 务 得 以 参 与 新 能 源 集 团 举 办 的 公 益 活 动 后 , 有 义 工 陪 他 到 超 市 一 同 购 物 , 而 且 还 能 得 到 50 元 购 物 券 , 选 择 购 买 想 要 的 商 品 。“ 这 个 活 动 切 实 减 轻 了 生 活 负 担 , 希 望 日 后 能 持 续 举 办 。” 捐 70 万 元 助 自 闭 儿 职 业 培 训 集 团 和 自 闭 症 中 心 捐 款 支 持 职 业 培 训 计 划 。 新 能 源 集 团 与 圣 安 德 烈 自 闭 症 中 心 (St Andrew's Autism Centre) 合 作 , 捐 助 70 万 元 支 持 一 项 多 管 齐 下 的 Dignity of Work 职 业 培 训 计 划 。 这 项 计 划 为 中 度 自 闭 儿 提 供 餐 饮 业 就 业 通 道 , 帮 助 自 闭 青 年 克 服 完 成 正 规 教 育 后 难 以 找 到 工 作 或 参 与 社 会 的 困 境 。 项 目 惠 及 400 多 名 中 度 自 闭 青 年 , 并 为 他 们 的 看 护 者 提 供 相 关 支 持 。

Personal Data Protection Policy Understand how we are using your information and how you can protect your privacy. Personal Data Protection Policy Introduction 1. Singapore Power Limited and its Singapore-incorporated subsidiaries (SP Group) own and operate the national electricity and gas transmission and distribution networks, providing electricity and gas services to more than one million industrial, commercial and residential customers in Singapore. SP Group also provides billing services for various principals in the water and waste industries, e.g., The Public Utilities Board, City Energy, Veolia ES Singapore Pte Ltd, Colex Environmental Pte Ltd, Cora Environment Pte Ltd and 800 Super Waste Management Pte Ltd. (collectively, Third Party Utilities). 2. In connection with the provision of services from SP Group or Third Party Utilities to you, it is necessary for SP Group to collect, use and disclose your personal data. By continuing to use the services of SP Group you signify that you have read, understood and agree to SP Group’s collection use and disclosure of your personal data as described in this Policy. Information we may collect from you 3.  SP Group may collect the following data about you either directly from you, from your authorised representatives (i.e. persons who you have authorised and persons who have been validly identified as being you or your authorised representative) from third parties, or from publicly available sources: Personal information (such as your full name, NRIC, ethnicity, telephone numbers, address). Records from discussions or correspondences, including details obtained through customer satisfaction or other surveys. Details of your usage of SP Group or Third Party Utility services (including consumption and usage data and reports prepared by electricity or gas meter-readers). Information derived from cookies (small text files which uniquely identify your browser) where you visit any website or use any application created by or on behalf of the SP Group. Information you provide to any SP Group or any Third Party Utility in relation to the provision of any services from SP Group or a Third Party Utility to you. Use and disclosure of personal data collected 4.  You agree that SP Group may use your personal data where permitted by applicable law and for the following purposes: To provide and improve SP Group and Third Party Utility services including fulfilling audit requirements, performing creditworthiness checks and billing for services (including debt recovery). To compile information for analysis and in reports to our regulatory agencies and to the Third Party Utilities. To conduct surveys, obtain feedback, provide you with information, products or services from SP Group or third parties or which we feel may interest you, where you have consented to be contacted for such purposes. To carry out your instructions or to respond to enquiries. To comply with any requirements obligations or arrangements for using or disclosing data that applies to any member of the SP Group or any Third Party Utility due to applicable laws, regulations or industry codes. For internal management of the services being provided to you. To maintain the security of our premises. To provide training and apply for grants. To carry out analytics, research, planning and statistical assessment. To develop new services and products. For other purposes as reasonably required to provide services to you. 5.  In addition, you agree that SP Group may disclose your personal data where permitted by applicable law and for the following purposes: If we are under a duty to disclose or share your personal data where we believe that we are under a legal obligation to disclose; in order to enforce or apply agreed terms and conditions or other agreements; or to protect the rights, property, security or safety of SP Group members, our customers, or premises, or others. The foregoing includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. To persons who have been validly identified as being you or your authorised representative(s) pursuant, for the purpose of the relevant transaction or enquiry. To authorised proxies such as your Member of Parliament or a social welfare organisation representing you. To third parties with whom we have contracted to provide services to us (such as analysis on our behalf) or within the SP Group for any of the purposes described above. Where SP Group discloses your personal data to third parties SP Group shall ensure that such data is used only to provide services to SP Group. Storage of data, information security and applicability to third parties 6. The data we collect from you may be transferred to, processed, and stored at, multiple destinations worldwide. SP Group will take all steps as required by mandatory Singapore law in connection with any transfer of such data overseas. 7. SP Group will make reasonable security arrangements to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar activities to protect your personal data in SP Group’s possession or under SP Group’s control. 8. SP Group will require these data protection standards to be observed by external parties who provide services to SP Group and/or to whom we disclose your personal data, but we cannot and do not assume any responsibility for any actions or omissions of third parties. Use of Cookies 9. When you use and access our services on our website or applications, you agree that SP Group may place a number of cookies files in your web browser.  We use cookies for the purposes as set out in this Policy, including without limitation enabling certain functions of the services, to provide analytics, to store your preferences and to enable advertisements delivery.  In addition to SP Group’s cookies, we may also use various third-parties cookies to report usage statistics of the services, deliver advertisements on and through the services, and so on. 10. If you would like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.  Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features SP Group offers, you may not be able to store your preferences, and some of our pages might not display properly. Access to personal information 11. At your request, we will provide access to your personal data, save that in specified circumstances your access may be subject to fees to meet our costs. Amendments 12. SP Group may modify this Policy at any time by giving you written notice, such as together with your monthly bill. Continued use of any SP Group or Third Party Utility service after such written notification has been sent, signifies acceptance of any such modification. Questions, Application for Access/Correction, Withdrawal of consent, Personal Data Retention and Disposal 13. If you have any questions, comments or suggestions regarding this Policy, we would be glad to hear from you. Please contact our SP Data Protection Office at: SP Data Protection Office SP Group 2 Kallang Sector Singapore 349277 Email: dpo@spgroup.com.sg 14. Please also contact our SP Data Protection Office if you would like to apply for access/correction of your own personal data or if you would like us to cease use of your personal data for any purpose. 15. We will try to respond to your question or request promptly. We may however, depending on the nature of the question or request, need up to 30 days to provide you an estimate of when we will be able to respond to you.