14 2018 年 10 月 26 日 星 期 五 新 加 坡 新 能 源 将 为 宏 达 同 电 动 德 士 设 1000 充 电 站 未 来 10 年 , 新 加 坡 能 源 集 团 将 设 立 1000 个 充 电 站 , 为 宏 达 同 新 加 坡 德 士 (HDT Singapore Taxi) 私 人 有 限 公 司 旗 下 的 800 辆 电 动 德 士 提 供 快 捷 的 充 电 网 络 。 新 能 源 集 团 和 宏 达 同 新 加 坡 德 士 昨 天 发 表 联 合 文 告 说 , 到 了 2022 年 , 宏 达 同 的 电 动 德 士 车 队 将 增 至 800 辆 ; 到 了 2020 年 , 新 能 源 集 团 则 将 发 展 本 地 规 模 最 大 的 电 动 车 充 电 网 络 , 到 时 全 岛 将 有 1000 个 充 电 站 。 除 了 将 从 新 能 源 的 快 速 充 电 网 络 中 获 益 , 宏 达 同 的 德 士 车 队 也 可 以 采 用 新 的 电 动 车 款 式 , 并 可 以 在 新 能 源 的 直 流 电 (direct current) 充 电 点 充 电 。 新 加 坡 能 源 集 团 总 裁 黄 锦 贤 说 :“ 随 着 宏 达 同 扩 大 电 动 德 士 的 车 队 , 我 们 非 常 乐 意 为 司 机 提 供 快 捷 又 方 便 的 充 电 服 务 ; 这 些 推 动 电 动 车 方 面 的 努 力 将 有 助 加 强 我 国 在 减 少 车 辆 碳 排 放 量 方 面 所 做 的 努 力 , 使 到 新 加 坡 更 清 洁 和 绿 化 。” 宏 达 同 总 裁 黄 椿 荃 说 :“ 新 能 源 集 团 的 充 电 网 络 将 能 为 我 们 的 司 机 在 计 划 路 程 时 , 带 来 很 多 方 便 和 灵 活 度 。” 他 表 示 , 由 于 全 岛 各 地 有 很 多 充 电 站 , 电 动 德 士 的 司 机 将 能 安 心 和 有 较 多 时 间 在 公 路 上 行 驶 , 载 送 搭 客 , 再 也 不 必 为 电 动 德 士 找 充 电 站 而 烦 恼 。 他 说 , 公 司 将 继 续 为 司 机 提 供 有 利 的 工 作 环 境 。 Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction.

B4 | INSIGHT | THE STRAITS TIMES | SATURDAY, MAY 4, 2024 | | SATURDAY, MAY 4, 2024 | THE STRAITS TIMES | INSIGHT | B5 Steps to ensure economy continues humming A wide range of productivity and workforce measures has been taken or mooted for Singapore to adequately address the complex challenges it faces. Helping more to 1join the workforce, and remain for longer Several measures are already in place or set to kick in, with the overarching goal of spurring more Singapore workers to join the workforce and stay in it for longer. These include: RAISING THE RETIREMENT AGE Singapore has been raising the limits as it moves the nation towards a retirement age of 65 and a re-employment age of 70 by 2030. The shift, which was first announced in 2019, will be done in stages. The retirement age is currently 63, and the re-employment age 68, after the first increase in July 2022. The next jump, to ages 64 and 69 is set for July 2026. Population expert Jean Yeung said a higher retirement age will add to numbers in the resident labour force, compensating for the decline in residents aged 20 to 64 in the labour force. The need for a larger nest egg with longer life expectancies, the health benefits of working as an older adult, and the value of those aged 60 to 65 in the labour market provide further impetus to raise the retirement age, she added. Revised Central Provident Fund (CPF) contribution rates and various bonuses under the Majulah Package and the SkillsFuture Level- Up Programme, with SkillsFuture Credit top-ups and a training allowance for select upskilling programmes, are among support measures that have been introduced for mid-career and older workers. One senior worker who intends to continue working, even ahead of the upcoming changes, is Mr Chua Bee Kim, 71. He currently works on prototypes of automation solutions for UOB as a gig worker through the bank’s Gig+U initiative. Mr Chua worked full-time at UOB as a credit approver from age 50 to 69, before retiring in June 2022, and subsequently took up his current gig in January 2023. He said: “The good thing is it allows me to stay connected to UOB, and allows me to further improve my Excel (spreadsheet) skills because there’s always something new that comes up.” His five decades of work experience have given him a front-seat view of Singapore’s productivity growth from its days as a fledgling nation. In the most recent example, he noted that over his full-time employment with UOB from 2004 to 2022, the approval time of complex loans has at least halved as applicant checks became increasingly automated. FLEXIBLE WORKING ARRANGEMENTS Flexible work arrangements are another key move to improve labour participation by tapping those in under-represented segments who might otherwise not be able to join the labour force, such as caregivers. This is one main aim of the Tripartite Guidelines on Flexible Work Arrangement Requests that the work group behind it highlighted in April. Under the guidelines, all employers here must fairly consider formal requests by employees for these arrangements. The work group, which consists of government, employer and labour movement representatives, hopes that the guidelines will increase the share of employers that provide at least one flexi-work arrangement from the 68 per cent recorded in 2023. This comes as the Ministry of Manpower’s (MOM) labour force survey data indicated that housework and caregiving remained common reasons for being outside the labour force, making up 23.8 per cent of this group in 2023. PLATFORM WORK Platform work is another option that could well improve labour force participation, with a model of work beyond regular employment that could appeal to various groups of people. Official data points at a general rise in the number of resident regular platform workers, from 56,000 in 2016 to 70,500 in 2023, though the share of total resident employment they accounted for in 2023 was similar to the pre-Covid-19 years of 2016 to 2019. Those who prefer platform work to their previous occupation, and those who are committed to such work as a good source of income are among two distinct groups of platform workers the Digital Platforms Industry Association (DPIA) identified in an August 2023 survey. The association, which counts major operators Deliveroo, foodpanda and Grab as its members, was set up in 2022 to shape industry practices. DPIA said: “Depending on how platform workers themselves seek to fit platform work into their lives, it is for them to decide if platform work is a form of interim or longerterm employment.” It added that its member operators support the aspirations platform workers have, and help is tailored to workers’ preferences. For instance, those who wish to develop their skills in the hope of moving on to full-time employment can take up educational and upskilling programmes. However, Associate Professor Walter Theseira of the Singapore University of Social Sciences said the effect of platform work on the labour force and productivity – and hence economic growth potential – is mixed. “Platform work can increase labour force participation and options for workers, but can also reduce the quality of jobs.” Prof Theseira, a transport and labour economist, added: “The concern is that platform work, especially for younger workers at the start of their career, as well as midcareer workers who are retrenched, can trap workers. “Specifically, platform work is easy to enter, and (can offer) relatively good take-home pay due to not having benefits or CPF deductions.” CPF payments will be made mandatory for platform workers who are aged below 30 from late 2024. But in 2023, only 7.2 per cent of resident regular primary platform workers – those for whom platform work was their main source of livelihood – were aged below 30. Employers could also reduce their full-time workforce in favour of gig workers to cut costs, reducing the number of available fulltime jobs with solid career progression, Prof Theseira said. The cost to productivity due to workers who could have taken up higher-skilled jobs with more progression being diverted to platform work may outweigh the benefits of any increased labour force participation platform work enables, he added. “It is good to encourage people whom the traditional employment model doesn’t always fit – like caregivers, retirees, persons with disabilities – to work on platforms, but it’s not good if these jobs are taken up instead of regular employment, especially if the worker would prefer regular employment,” he said. In 2023, more than 89 per cent of resident regular primary platform workers MOM polled indicated they were platform workers by choice. Mr Muhammad Ariff, 42, has been a platform deliveryman since 2019, and the gig has been his main livelihood since 2020. Previously a full-time lift engineer, Mr Ariff, who requested that only his first name be used, decided to become a full-time platform worker after his maid left for her home country during the pandemic. This enabled him to care for his three children, aged six to 18. “I was on standby 24 hours a day for my previous work, and there’d be emergency calls for me to resolve things when I was out with my family... it didn’t give me satisfaction because I want to see my kids grow up,” he added. However, as much as the arrangement works for him, he is worried about those fresh out of school or national service committing to full-time platform work for the long haul. “People of our age have already... built up (our) CPF from past employment, probably secured housing, and most things are settled down.” Mr Ariff also said he is considering taking up a data analytics course to prepare for a potential return to full-time work, as such digital skills are applicable to and desirable for a wide range of jobs. STAYING CONNECTED The good thing is it allows me to stay connected to UOB, and allows me to further improve my Excel (spreadsheet) skills because there’s always something new that comes up. ”MR CHUA BEE KIM, 71, on his gig with UOB after retirement. Mr Chua Bee Kim receiving a long-service award in 2016 from Ms Chia Siew Cheng, UOB’s credit head, personal financial services. Mr Chua worked full-time at the bank as a credit approver from 2004 to 2022. He took up his current gig in UOB in January 2023. PHOTO: UOB A workforce of 2local globals and global locals Apart from increasing the options available for workers to ensure greater participation in the resident labour force, Singapore is seeking to create a more complementary foreign workforce that can speed up productivity growth through their talent, all while increasing the size of the overall labour force. The push to provide overseas exposure opportunities to groom Singaporeans for global roles based back here at home is intensifying as well. FOREIGN WORKFORCE MEASURES Labour economist Kelvin Seah said foreign workers may contribute to growth in different ways, depending on their skill levels. For instance, higher-skilled foreigners, like Employment Pass holders, may contribute to growth by bringing innovation. Meanwhile, lower-skilled foreigners, like work permit holders, could contribute by augmenting resident labour in short supply in sectors such as construction. Dr Seah, who is a senior lecturer with the National University of Singapore, said it is possible for easy access to a foreign workforce to undercut the effectiveness or uptake HOBBY, JOB COME TOGETHER I feel it is a real privilege to get to do something that I love for work. ”MR MUHAMMAD SHAMIL ABU BAKAR, 43, who had been a drone hobbyist for three years before he was sent for training in 2022 to become a certified drone pilot for building inspections. Mr Muhammad Shamil Abu Bakar is one of nine technicians in utilities provider SP Group’s facilities management team who were sent to be trained as certified drone pilots for building inspections. PHOTO: SP GROUP of policies to improve resident workforce participation and productivity. He added that displacement of resident labour as a result of foreign labour can be measured, with sufficient public data. Jointly responding to Insight’s queries, MOM and the Ministry of Trade and Industry said that building a strong economy requires a world-class talent pool in Singapore. “This means building a complementary local-foreign workforce that can work together to enlarge the economic pie,” they said. “As a small country, we are selective about the quality of foreign professionals that we take in.” However, on measuring how the presence of foreign professionals has benefited the local workforce via skills transfer, the ministries said the process of skills transfer is complex, non-linear and therefore impractical to measure. “Skills transfer can take place through structured training, mentorship, exposure to different industries and markets, or overseas attachments and postings.” However, they added that the Government also facilitates skills transfer through programmes such as Workforce Singapore’s Capability Transfer Programme, which has benefited more than 140 companies and more than 1,000 Singaporeans. OVERSEAS EXPOSURE The Government is equally committed to helping Singaporeans achieve their career aspirations and potential, the ministries said. “For local talent, we are looking at how we can develop and nurture more Singaporeans for corporate leadership roles, especially in companies that leverage Singapore as a regional or global business hub.” These companies must have the ability to select and appoint their top leaders based on merit to stay competitive globally, they added. The ministries said: “Based on our engagements with businesses, employers that operate in multiple regions value employees with regional or global experience who can navigate overseas markets effectively, manage culturally diverse teams across countries, and support business expansion abroad. “These skills and knowledge cannot be acquired through training alone but must be honed through actual overseas postings.” That is why the ministries hope to empower more Singaporeans to compete globally for top jobs that drive Singapore’s next wave of innovation and growth through equipping them with relevant overseas work experience. But they added: “Even as we encourage more Singaporeans to venture on these overseas postings for their careers, they must be self-motivated to take on these challenges, be it in their 20s when they are likely to have fewer familial responsibilities, or in their 30s or 40s when they may have settled down and started families.” 3 Job redesign Another part of Singapore’s push lies in job redesign. Job redesign broadly means altering work processes and job tasks to unlock higher-skilled jobs with more room for wage and productivity growth that existing workers can be trained for. Jobs may also be redesigned to better accommodate flexi-work, which in turn increases the likelihood that those outside of the labour force can take up these jobs. Mr Aslam Sardar, chief executive of the Institute for Human Resource Professionals, said that new skills employees learn for these jobs help them stay relevant. “There is often a misconception that job redesign is a targeted move to reduce headcount, or tends to apply only to lower-skilled workers, or both,” he said, adding that firms may not know how to redesign jobs. However, he noted that support is available for companies keen to redesign jobs, such as the Support for Job Redesign under Productivity Solutions Grant administered by the Singapore National Employers Federation. Mr Sardar also said roles that involve repetitive or manual tasks are particularly suited to be redesigned at relatively low cost. These include administrative, customer service and production roles. One company that has successfully redesigned jobs in a way that saves costs, upskills workers and improves efficiency is SP Group. Mr Muhammad Shamil Abu Bakar, 43, is one of nine technicians in the utilities provider’s facilities management team who were sent to be trained as certified drone pilots for building inspections. Previously, building inspections had to be conducted with the help of contractors. It was a process that could take three to four days, involving both heavy equipment like boom lifts and trained rope access workers. Now, weather permitting, an industrial drone is used for inspections and the job can be completed in a day. The drone also gives a better view of hard-to-reach areas. Mr Shamil, who had already been a drone hobbyist for three years before he took up training in 2022, said: “I feel it is a real privilege to get to do something that I love for work.” 4 Training moves Even as Singapore positions itself to grow its workforce and productivity at once, concerns inevitably emerge about who is left behind. One way the Republic has sought to ensure that lower-wage workers can also benefit from growth is through the Progressive Wage Model. The model is a wage ladder with pay rises pegged to training and productivity, and it is already in place for seven sectors and two occupations. The labour movement has also stepped in, most notably through advocating the formation of company training committees. Employers form these committees with unions to map out the skills workers need given business and industry prospects, guided by the National Trades Union Congress. There are now more than 2,100 of them, according to the latest update by NTUC chief Ng Chee Meng during May Day festivities on May1. Industry experts say looking further ahead, artificial intelligence (AI) has the potential to shake up the labour market. Some commentators have called for a tax on AI usage in the light of potential job displacement. But Assistant Professor Vincent Ooi of the Singapore Management University said that any tax on AI usage should only be used to slow down the rate of job displacement, to enable employees to undergo training and to give the economy time to find new roles for them. The tax expert, however, added that Singapore already has strong, sufficiently funded systems in place to support displaced workers and retrain them, and that attempts to tax AI usage may make the Republic less attractive as a place to do business. Likewise, Associate Professor Terence Ho of the Lee Kuan Yew School of Public Policy said that given Singapore’s slowing workforce growth and significant manpower needs as the population ages, AI could be seen as a boon to help alleviate manpower shortage, rather than a threat to employment level. “The key is to anticipate and address the risks of job displacement in particular sectors and occupations, and to improve the overall matching of skills with jobs.” Tay Hong Yi

Understanding Your Utilities Bill Key Features Front Page 1 189.50 1 Payment Details This is the total amount payable for the current month and the payment due date. 2 3 4 5 Account Summary The billing period, date of the bill, account type and amount of deposit are provided here. Consumption Graphs These bar graphs reflect your electricity, gas and water consumption. They allow you to monitor your usage pattern of each service and compare with your neighbours and the national average. The neighbour average is derived based on the average usage of similiar housing types within a block or street for landed premises. Useful Tips You will find tips and advice on how to be more energy and water efficient. Total Charges for the Month Total charges for the current month, before accounting for any outstanding balance. 2 3 4 City Energy Pte. Ltd (as Trustee SAMPLE 5 75.01 15.65 $189.50 6 Bill Stub For payment by cheque, please fill in the details and mail this portion with the cheque. For payment at Customer Service Centres, this portion will be retained by SP Services for record. 6 SP Services Ltd, Privy Box No. 920277 Singapore 929292. 189.50 7 Key Features Back Page 8 9 10 11 12 Energy of City Energy Trust 30.57 168.40 SAMPLE $189.50 $189.50 1.4300 33.89 1.0900 25.83 15.29 75.01 168.40 173.85 9 15.16 15.65 $189.50 This bill serves as a tax invoice for the collection of: -.Electricity charges for SP Services Ltd. and SP PowerAssets Ltd. (200302108D) or Tuas Power Supply Pte Ltd (200004985K) -.Gas charges for City Energy Ptd. Ltd. (as Trusteee of City Energy Trust) (M90356440A) -.Water charges, NEWater charges, water conservation tax and waterborne tax for the Public Utilities Board (MB-8100014-4) -.Refuse removal fee for SembWaste Pte. Ltd. (M2-8922032-1) or Veolia ES Singapore P/L (199804675H) or Colex Environmental Pte. Ltd. (201133348M) or 800 Super Waste Management Ptd. Ltd. (M2-0073013-5) or TEE Environmental Pte. Ltd. (200106873W) or ALBA W&H SmartCity Pte. Ltd. (201938124E) -.Chilled Water charges for SP Home Cooling Pte. Ltd (201924654M) The amount of GST shown on the bill is calculated based on the sum of the GST charged for each individual item. 7 8 9 10 Summary of Charges This section shows any balance brought forward from the previous month and the total amount payable for the month. Summary of U-Save This section shows GST Vouchers received, U-Save used and the remaining balance . Breakdown of Charges This reflects the number of units of water, electricity and gas you have used in the billing period. The Waterborne Tax goes towards meeting the cost of treating used water and maintaining the used water network. It is charged based on the volume of water usage. A water conservation tax is charged for the use of water. It is levied by the Government to reinforce the importance of conserving water. Charges for refuse removal vary depending on the type of premises and the geographical location. Meter Reading Your utilities meters are read once every 2 months. In the months when your meters are not read, you may follow the instructions here to submit your meter reading. 13 . . GIRO Set up eGIRO via SP app or SP Utilities Portal SP app View and pay your bills via the app. • Debit/Credit cards (VISA, MasterCard, AMEX) PayNow QR Generate a QR code unique to your account on the SP app or at our SP Utilities Portal to pay your bill. Internet Banking Select “SP Services” as the Billing Organisation at your bank’s portal. 11 12 Notices Important announcements and messages will be reflected here. Contact Information For any queries or emergencies, you can find the necessary numbers for all your utilities here. We may, from time to time, contact you to obtain feedback or inform you about the services and offers of SP Services and its trusted partners. Please visit www.spgroup.com.sg to read our T&Cs. 13 Payment Options You can find all the payment options available and choose one that is most convenient for you. Key Features Front Page 1 2 3 Security Deposit TL Cash Deposit Security deposit held by SP PowerAssets who is the Transmission Licensee. Understanding Your Utilities Bill Buying from Wholesale Electricity Market MSSL Cash Deposit Security deposit held by SP Services who is the Market Support Services Licensee. Summary of Charges This section shows any balance brought forward from the previous month and the total amount payable for the month. Electricity Supply Charges This reflects the cost of electricity supplied based on the amount of electricity consumed during the billing period. It reflects the gross electricity usage and electricity rate based on the Uniform Singapore Energy Price (USEP) and other ancillary charges. Please refer to https://www.home.emcsg.com for more information. 2 3 4 5 6 7 664-000001-00001-0001 XX XX XX XX 1 kWh kWh kWh kWh Unit kWh kWh Unit Unit : : DOM-SRLP : : This is your tax invoice for 2 KALLANG SECTOR #01-01 SINGAPORE 349277 97.26 $219.21 : Privy Box. No. 920277 Singapore 929292 SAMPLE XX 4 Vesting Contract Debit / Credit This reflects the allocated portion of vesting contract charges based on your electricity consumption. The amount of Vesting Contract Debit/Credit varies based on each users’ consumption pattern. For more information on vesting contracts, please visit Energy Market Authority’s website www.ema.gov.sg. 8 SP Services Ltd, Privy Box No. 920277 Singapore 929292. ( ) $219.21 5 6 Transmission Charges This refers to network costs charged for the use of SP PowerAssets transmission system, which is used to transmit electricity to consumer premises. For accounts with low-tension supplies, only the Off Peak and Peak Period charges are charged. Recurring Market Support Service Charges This reflects the cost of market support services such as meter reading and data management provided by SP Services, the Market Support Services Licensee. For more details on Recurring Market Support Service Charges, please refer here. 7 8 9 3 0 8 0 X X X X X 0 0 0 0 0 0 0 2 1 7 6 0 Non-Recurring Transmission Charges and Market Support Service Charges The Non-Recurring Transmission Charges and Market Support Service Charges are only applicable for ad-hoc or special requests. For more details on Non-Recurring Charges, please refer here . Bill Stub For payment by cheque, please fill in the details and mail this portion with the cheque. For payment at Customer Service Centres, this portion will be retained by SP Services for record. PLE : : DOM-SRLP : : : XX Key Features Back Page 664-000002-00002-0001 This is your tax invoice for 2 KALLANG SECTOR #01-01 SINGAPORE 349277 9 Non-Recurring Financial Charges This refers to one-time charge, where applicable, for security deposits, late payment charges and pink notice fees. 9 10 Cumulative Metered Electricity Usage (kWh) This refers to the total electricity usage within your billing period. 10 11 12 XX XX 9 7.25 7.25 97.26 11 Losses and Unaccounted for Electricity (kWh) This refers to electricity losses in the transmission system and is computed by multiplying the Cumulative Metered Electricity Usage by the Transmission Loss Factor, as approved by the Energy Market Authority. 13 14 To avoid an estimated bill next month, please submit your meter readings 3 days before 5pm on 03 Apr 20XX via the SP app. 12 13 14 Gross Electricity Usage (kWh) This is the sum of ‘Cumulative Metered Electricity Usage’ and ‘Losses and Unaccounted for Electricity’. Peak Interval Electricity Usage (kW) This is the maximum electricity usage per half-hourly interval recorded in the billing period. Bar Graph for Past Consumption These bar graphs reflect your monthly electricity consumption. The graphs help you to monitor your usage patterns and compare your consumption versus that of your neighbours and the national average. The average consumption of your neighbour is computed based on the average usage of similar housing types within a block or street for landed premises.

The Straits Times, Page 4, 28 July 2015 Charge phone free at 200 stations Mr Ridwan Hashim, 51, a delivery driver, charging his smartphone at a charging station in nex mall yesterday. ST PHOTO: LAU FOOK KONG Tiffany Fumiko Tay On the go and your battery is low? By the end of this year, this will not be so much of a problem as 200 free mobile charging stations will be available islandwide. The initiative by Singapore Power (SP) is a gift for SG50 presented in partnership with SingHealth, Tan Tock Seng Hospital, the National Library Board, NTUC Fair- Price supermarkets and several tertiary institutions. The stations, which will be available for one to two years, will be launched progressively in busy locations, including hospitals, tertiary institutions, libraries and supermarkets. At least 20 stations are expected to be installed by the middle of next month, with about 40 more added monthly. All units are expected to be in place by December. SP declined to say how much the effort will cost. Each station is equipped with 10 individual slots, which contain different charging tips that will fit most mobile phones and tablets, including iPhone models 3 to 6, and a blank USB port for users to insert their own charging cables. Charging time will be comparable to charging your device at home, according to SP. And while there is no time limit to how long you can leave your device plugged in, they encourage users not to hog the stations. Users can follow the on-screen instructions displayed in English, Chinese, Malay and Tamil. They must scan the barcode of a personal identification card such as an NRIC, driving licence, student pass or senior citizen concession card, and create a four-digit personal identification number before plugging in their device. They can then leave their device to charge, and use the same two-step authentication process to retrieve it later on. Speaking at the “Gift of Power” launch at the Singapore General Hospital (SGH) yesterday, SP Group chief executive officer Wong Kim Yin said the scheme is aimed at alleviating the stress of modern life by helping Singaporeans stay connected. “Running out of power can be distressing. This allows us to get a power boost on the go while attending to other daily tasks,” Mr Wong said. Eight charging stations are already up and running. Three are at SGH – two at the Academia building and one at the Singapore National Eye Centre – and five are at NTUC FairPrice supermarkets in Hougang Street 21, Ang Mo Kio Hub, Thomson Plaza, nex mall and The Woodgrove. Ms Sarah Low, 25, a student at Nanyang Technological University, used the charging station at the eye centre to power up her phone while waiting for a check-up yesterday. She said: “It is very convenient, especially when you have to wait for long periods of time. I can put my handphone in the locker and it is very safe,” she said. tiffanyt@sph.com.sg � For an up-to-date list of charging station sites, visit http://giftofpower. singaporepower.com.sg Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction

Advisory for Consumers Switching to Buy Electricity from the Wholesale Electricity Market Through SP Group 1. Switching is not compulsory. There is no deadline for switching, so take your time to understand your options before making a decision. 2. Switching to a retailer will not affect your electricity supply. SP Group will continue to operate the national power grid and deliver electricity to you. 3. If you switch to buy electricity from the Wholesale Electricity Market through SP Group, the electricity rate you pay is uncertain, as it will vary every half hour depending on the prevailing demand and supply situation in the wholesale electricity market. 4. Before you sign up with SP Group to buy electricity at the wholesale electricity price: • Read the Fact Sheet which summarises the key contractual terms. • Ask SP Group to explain the terms and conditions of the contract if you do not understand them. 5. For any dispute with SP Group, you can approach the Consumers Association of Singapore (CASE) for assistance. • Website: www.case.org.sg • Hotline: 6100 0315 (Operating hours: Mon to Fri, 9am to 5pm) Visit www.openelectricitymarket.sg or call 1800-233-8000 for more information 1 Fact Sheet for Non-Standard Price Plan Note: 1) The Energy Market Authority (EMA) requires SP Group to provide you with this Fact Sheet before you enter into an Electricity Supply Contract with SP Group to buy electricity from the Wholesale Electricity Market at the wholesale electricity price. This Fact Sheet provides you with key information about the contract. 2) SP Group must answer any questions you have about this Fact Sheet. 3) Unless otherwise stated, all fees and charges stated in this Fact Sheet are inclusive of the Goods and Services Tax (GST). If there is any change to the GST rate during the contract duration, SP Group reserves the right to update the applicable fees and charges to be inclusive of the prevailing GST rate. A. General Information Name of Electricity Service Provider: SP Group Fact Sheet Version Date: 1 Apr 2026 B. Electricity Price Plan Information Name of Price Plan: Wholesale Electricity Price Type of Price Plan (see footnote 1): This is a Non-Standard Price Plan. The electricity rate to be paid by you is: Non-Standard The electricity rate will be determined based on the Uniform Singapore Energy Price (USEP) and other ancillary charges published by the Energy Market Company (www.home.emcsg.com) in accordance to the Market Support Services Code. The USEP is the half-hourly energy price in the Singapore Wholesale Electricity Market (SWEM). SP Group must clearly state any incentives (including the terms and conditions) that you will receive if you contract for the electricity price plan (see footnote 2): Not applicable Contract Duration: Automatic Renewal of Contract (see footnote 3): Not applicable The contract has no expiry date. To terminate the contract, simply contact SP Group directly. There will be no charge to terminate the contract. Advanced Meter Required (see footnote 4): No Direct Billing of Electricity Charges by SP Group (see footnote 5): Yes C. Additional Fees or Charges For Electricity Services One-Time Registration Fee: Nil Late Payment Charge: 1% of overdue amount Early Termination Charge (see footnote 6): Nil Any Other Fees and Charges (see footnote 8): 2 Security Deposit (see footnote 7): SP Group will require you to provide a security deposit, and this will be billed to your first bill. The below indicative charges are regulated and approved by the EMA, and will be included in your monthly electricity bill: List of Other Applicable Charges Rate (excl. GST)* Rate (incl. 9% GST)* Transmission Charges for Low Tension Off Peak Period Charge $0.049300 per kWh $0.053737 per kWh Peak Period Charge $0.062500 per kWh $0.068125 per kWh Recurring Market Support Service Charges Meter Reading and Data Management $2.1800 per meter $2.3762 per meter Market Development and Systems Charge $0.001900 per kWh $0.002071 per kWh Retail Settlement Uplift $0.001471 per kWh $0.00160339 per kWh *The figures may not reflect the full GST effect due to rounding Refer to www.openelectricitymarket.sg for the list of applicable charges. A one-time installation fee of $43.60 (incl. 9% GST) will be charged if you opt for a smart meter. D. Bundled Product or Services (see footnote 9) There are other products or services bundled with the electricity price plan: No If yes, SP Group should specify below what are the bundled products or services. You should discuss the details with SP Group such as the applicable fees and charges as well as the terms and conditions for accepting the bundled products or services: Not applicable E. Footnotes 1) Please note the differences between a Standard Price Plan and Non-Standard Price Plan. Standard Price Plan Electricity Rates • Inclusive of all applicable charges that vary according to the level of consumption. • Will not change throughout the contract duration. Other Fees and Charges • No recurring charges or fees throughout the contract duration. Non-Standard Price Plan • May not be inclusive of all applicable charges that vary according to the level of consumption. • May change in accordance with the terms and conditions of the contract. • May include recurring charges or fees throughout the contract duration. Contract Duration • 6, 12 or 24 months. • Not limited to 6, 12 or 24 months. Pricing Structure • Fixed Price. Pay a fixed rate (e.g. 20 cents/kWh) for electricity throughout the contract duration. • The electricity retailer may set its own pricing structure, while SP Group can only sell electricity at the USEP. OR • Discount Off the Regulated Tariff. Enjoy a discount off the prevailing regulated tariff (e.g. 5% off) throughout the contract duration. More Information • Visit the Price Comparison Tool at compare.openelectricitymarket.sg to compare the Standard Price Plans offered by different electricity retailers • Visit the electricity retailer’s or SP Group’s website to enquire on Non- Standard Price Plans. 2) SP Group is not allowed to offer any incentive. 3) This contract offered by SP Group has no contract expiry date. 4) An advanced meter is a digital meter capable of measuring your electricity consumption every half-hour. It is optional to install an advanced meter to measure your half-hourly electricity consumption unless the price plan you sign up for requires one. The Standard Price Plans do not require an advanced meter. 3 5) With direct billing, SP Group will bill you directly for electricity supply, and send you a separate bill for the other utilities (such as water and gas supply). 6) SP Group is not allowed to charge you a fee if you terminate the contract. 7) SP Group will require you to provide a security deposit, and this will be billed to your first bill. 8) SP Group will require you to pay other fees and charges, including the prevailing market-related charges. You may refer to www.openelectricitymarket.sg for more information on the market-related charges. 9) SP Group is not allowed to bundle the supply of electricity with other products and/or services. 4

首 个 在 组 屋 区 设 立 的 电 动 车 快 速 充 电 中 心 星 期 六 ( 5 月 16 日 ) 启 用 , 用 户 可 通 过 新 能 源 应 用 启 用 充 电 枪 , 并 查 看 充 电 进 度 。 ( 张 俊 杰 摄 ) 登 加 启 用 首 个 组 屋 区 电 动 车 快 速 充 电 中 心 黄 佳 琪 报 道 weejq@sph.com.sg 首 个 在 组 屋 区 设 立 的 电 动 车 快 速 充 电 中 心 在 登 加 新 镇 启 用 。 交 通 部 兼 国 家 发 展 部 高 级 政 务 部 长 孙 雪 玲 和 蔡 厝 港 集 选 区 议 员 朱 佩 玲 , 星 期 六 (5 月 16 日 ) 在 登 加 的 田 园 弯 (Plantation Crescent) 第 129 座 多 层 停 车 场 , 为 电 动 车 快 速 充 电 中 心 举 行 首 充 仪 式 。 快 充 中 心 由 新 加 坡 能 源 集 团 属 下 的 新 能 源 绿 色 出 行 (SP Mobility) 运 营 ; 共 有 八 把 高 达 100 千 瓦 直 流 (100kW DC) 的 快 速 充 电 枪 和 六 把 7.4 千 瓦 交 流 (7.4kW AC) 充 电 枪 , 平 均 设 置 在 停 车 场 的 1 楼 和 B1 楼 层 。 直 流 充 电 枪 快 充 约 40 分 钟 可 充 满 一 般 电 动 车 用 直 流 充 电 枪 快 充 , 大 约 半 小 时 就 可 把 电 量 充 至 约 80%,40 分 钟 则 可 充 满 。 不 过 , 如 果 几 辆 车 同 时 充 电 , 速 度 可 能 会 减 慢 。 用 交 流 充 电 枪 的 话 , 充 电 半 小 时 大 约 能 增 加 5% 电 量 , 但 不 同 车 型 的 充 电 速 度 不 一 。 直 流 和 交 流 充 电 枪 的 收 费 分 别 为 每 千 瓦 时 0.726 元 和 0.628 元 。 用 户 须 通 过 新 能 源 应 用 扫 描 充 电 桩 上 的 二 维 码 , 并 选 用 信 用 卡 或 转 账 卡 付 款 。 新 能 源 集 团 和 建 屋 发 展 局 于 2018 年 签 署 谅 解 备 忘 录 , 为 登 加 新 镇 开 发 综 合 数 码 能 源 系 统 , 打 造 本 地 首 个 智 能 能 源 市 镇 , 包 括 设 立 电 动 车 充 电 中 心 和 中 央 制 冷 系 统 。 朱 佩 玲 说 , 除 了 与 陆 路 交 通 管 理 局 等 有 关 机 构 合 作 , 她 也 通 过 登 加 居 民 联 系 网 向 民 众 征 求 意 见 。 例 如 , 充 电 枪 的 数 量 和 位 置 , 以 及 提 供 直 流 与 交 流 充 电 枪 的 决 定 , 都 是 考 虑 居 民 反 馈 后 决 定 的 。 新 能 源 集 团 绿 色 出 行 业 务 部 总 经 理 徐 凯 雄 则 说 , 随 着 电 动 车 需 求 增 长 , 充 电 设 施 应 融 入 日 常 生 活 。 例 如 , 把 快 充 中 心 设 在 组 屋 区 可 为 电 动 车 主 带 来 很 大 的 便 利 。 登 加 居 民 阿 米 尔 (Amir,30 岁 , 公 务 员 ) 受 访 时 说 , 他 之 前 看 到 亲 戚 开 电 动 车 , 觉 得 车 子 性 能 比 燃 油 车 好 。 “ 如 今 组 屋 区 内 设 立 快 充 中 心 , 更 吸 引 我 由 现 有 的 燃 油 车 改 为 电 动 车 。” 据 了 解 , 这 个 多 层 停 车 场 除 了 供 周 围 至 少 六 座 组 屋 的 居 民 停 车 , 也 是 最 靠 近 田 园 广 场 (Plantation Plaza) 的 停 车 场 。 阿 米 尔 说 , 虽 然 有 时 候 停 车 位 并 不 好 找 , 但 他 不 认 为 增 设 电 动 车 充 电 中 心 会 加 剧 这 个 问 题 。 孙 雪 玲 今 年 3 月 在 国 会 拨 款 委 员 会 辩 论 交 通 部 开 支 预 算 时 说 , 政 府 将 在 明 年 底 前 , 在 每 个 组 屋 市 镇 设 立 至 少 一 个 快 充 中 心 , 每 个 中 心 有 至 少 六 把 快 速 充 电 枪 。 陆 交 局 全 资 子 公 司 E V - Electric Charging 于 3 月 和 4 月 公 布 , 把 共 12 个 组 屋 区 的 快 充 中 心 合 同 颁 给 新 能 源 绿 色 出 行 、 康 福 德 高 Engie 和 壳 牌 。 除 了 登 加 , 新 能 源 绿 色 出 行 的 另 六 个 快 充 中 心 设 在 勿 洛 、 蔡 厝 港 、 麦 波 申 、 裕 廊 东 、 兀 兰 和 淡 滨 尼 ; 康 福 德 高 Engie 的 则 设 在 后 港 、 实 龙 岗 和 义 顺 ; 壳 牌 则 在 金 文 泰 、 红 山 和 盛 港 。

Consumption_Gas Average consumption of Gas (kWh) Premises Types Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 HDB 1-Room 36 36 36 35 36 38 38 37 38 35 34 33 HDB 2-Room 37 37 36 36 36 37 38 38 40 37 34 34 HDB 3-Room 51 52 51 51 49 50 52 53 56 50 48 47 HDB 4-Room 63 64 63 62 61 61 64 66 69 62 58 58 HDB 5-Room 69 71 70 69 67 65 70 73 77 68 64 63 HDB Executive 73 75 74 73 70 70 74 78 82 73 68 68 Apartment 82 87 88 85 83 85 91 94 93 80 76 77 Terrace 99 103 107 105 103 100 108 120 114 93 97 98 Semi-Detached 116 118 118 123 118 115 120 133 130 117 105 115 Bungalow 188 202 216 201 200 213 192 220 234 209 168 197

Media Advisory Advisory On Fake Emails 31 August 2016 Dear customers, Some of our customers have alerted us that they have received an email that appears to be from SP Services. The email claims to be from an SP Services account – ebillsummary@singaporepower.com.sg, and comes with an attachment whose name suggests it is a utility bill. These messages are NOT from SP Services and recipients are advised NOT to open the attachment. Do note that the official SP Services bill summary sent by email does NOT contain any attachment. A sample of the fake email is attached below. Notice that while the sender address states , the actual sender is . The official SP Services bill summary sent by email looks like this: For further enquiries, please contact SP Services at 1800 222 2333 or email spservices@singaporepower.com.sg. Customers can also visit https://www.scamalert.sg to understand and learn more about scams (including email scams). Thank you for your attention.

OverviewOur Smart Energy ServicesContact Us Smart Grid Index The Smart Grid Index (SGI) is a simple and quantifiable framework that evaluates the "smartness" of power grids worldwide across seven key dimensions. 2024 Benchmarking Results The 2024 SGI benchmarks a total of 92 utilities across 36 countries/markets Average Score by Region (2022 & 2024) Average scores improved across all regions from 2022 to 2024. North America leads with the highest score of 82.4%, marking a 3.5% increase from the previous study. Europe follows with a score of 79.4%, showing comparable growth, while Asia Pacific demonstrates the most significant relative growth of 7.7%, closing the gap with a score of 78.2%. Maturity Level by Region (2024) North America leads maturity levels in 2024, excelling in categories such as Data Analytics, DER Integration, Green Energy, and Security. Europe demonstrates balanced performance across all categories, maintaining competitiveness. Asia Pacific shows notable strength in Supply Reliability, narrowing gaps in other areas. Average Score for Energy Storage Deployment by Utilities The chart illustrates a steady rise in the average score for energy storage deployment by utilities globally and in North America from 2019 to 2024. North America consistently surpasses the global average, with a notable growth of 27.8%, increasing from 58.3% in 2019 to 86.1% in 2024. The global average also experiences significant growth of 30.2%, rising from 37.2% to 67.4%, highlighting the growing global emphasis on energy storage solutions. Average Score for AMI Deployment The chart highlights steady improvements in average scores for AMI (Advanced Metering Infrastructure) deployment globally and in the Asia Pacific from 2021 to 2024. The Asia Pacific region consistently outpaces the global average, reaching 81.9% in 2024 compared to the global average of 80.7%. Both metrics show strong growth over time, with the Asia Pacific leading the global adoption of AMI technologies. Renewables and EV Initiatives The chart highlights progress in Renewables & EV Initiatives from 2022 to 2024 across regions. North America leads with a 4.2% increase, reaching 95.1% in 2024 from 90.9% in 2022, followed by Europe, which improved by 3.3% to 91.8%. Asia Pacific demonstrates the most significant relative growth of 7.3%, rising from 77.1% to 84.4%, though it still trails behind the other regions. Best Practices By Dimensions About Smart Grid Index The Smart Grid Index (SGI) is a simple and quantifiable framework that evaluates the "smartness" of power grids worldwide across seven key dimensions. By analyzing key indicators derived from publicly available data, the SGI provides actionable insights to utilities, empowering them to create more intelligent grids and deliver enhanced value to their customers. This benchmarking process highlights best practices and fosters knowledge-sharing among industry peers, accelerating the evolution of smart grid technologies globally. Disclaimer: We have arrived at the findings, opinions and conclusion set out in this paper based on application of our methodology to materials and information we believe to be accurate and reliable, and which are made available in the public domain at the time we carried out the relevant research and study. Despite our best efforts, the materials and information may include inaccuracies and errors. The findings, opinions and conclusion will be construed solely as statements of opinion on the matters addressed in this paper including the degree of grid smartness ratings and shall not in any way represent authoritative assessment or judgment on any such matters. You assume the sole risk of making use of and/or relying on the findings, opinions and conclusion made available in this paper. To the extent permitted by law, we disclaim liability to any person or entity for all and any liability, direct and indirect, special, consequential, incidental losses and damages whatsoever arising from or in connection with your access to or use of the findings, opinions and conclusions in this paper. For questions or comments, please contact us at sgi@spgroup.com.sg. 2024 SGI Brochure2022 SGI Brochure2021 SGI Brochure2020 SGI Brochure2019 SGI Brochure2018 SGI Results2018 SGI Paper

MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JANUARY TO 31 MARCH 2022 Singapore, 30 December 2021 – For the period from 1 January to 31 March 2022, electricity tariff (before 7% GST) will increase by an average of 5.6% or 1.33 cents per kWh compared with the previous quarter. The increase this quarter is due to higher fuel costs. Around 95% of Singapore’s electricity is generated using imported natural gas at prices indexed to oil prices. Over the past few months, a confluence of recovering economic activity, severe weather events, and a series of gas production outages have sent global energy market prices significantly higher. These factors have raised electricity prices in many markets. For details on the components of the electricity tariff, please refer to Appendix 1: Breakdown of Electricity Tariff. For households, the electricity tariff (before 7% GST) will increase from 24.11 to 25.44 cents per kWh for 1 January to 31 March 2022. The average monthly electricity bill for families living in HDB fourroom flats will increase by $4.70 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). *before 7% GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). The tariffs shown in Appendix 2 have been approved by EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2022 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.6%) Network Costs (No Change) 5.77¢/kWh (22.7%) Energy Costs (Increase by 1.33¢/kWh) 19.21¢/kWh (75.5%) ELECTRICITY TARIFFS FROM 1 JANUARY 2022 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Existing Tariff (without GST) New Tariff (without GST) Appendix 2 New Tariff (with 7% GST) 24.11 25.44 27.22 24.11 25.44 27.22 10.90 10.90 11.66 Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh 16.35 16.35 17.49 21.24 22.77 24.36 13.01 13.77 14.73 0.59 0.59 0.63 10.90 10.90 11.66 16.35 16.35 17.49 21.02 22.55 24.13 13.00 13.76 14.72 0.59 0.59 0.63 9.33 9.33 9.98 14.00 14.00 14.98 20.11 21.61 23.12 12.90 13.65 14.61 0.48 0.48 0.51 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS TARIFF WEF 1 JANUARY 2022 (before 7% GST) Appendix 3 Type of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 144.01 34.72 36.64 1.92 5.5 HDB 2 Room 190.44 45.92 48.45 2.53 5.5 HDB 3 Room 261.06 62.94 66.41 3.47 5.5 HDB 4 Room 353.54 85.24 89.94 4.70 5.5 HDB 5 Room 409.76 98.79 104.24 5.45 5.5 HDB Executive 496.01 119.59 126.18 6.59 5.5 Apartment 540.17 130.23 137.42 7.19 5.5 Terrace 768.17 185.21 195.42 10.21 5.5 Semi-Detached 1,048.90 252.89 266.84 13.95 5.5 Bungalow 2,185.87 527.01 556.09 29.08 5.5 Average 401.72 96.86 102.20 5.34 5.5

SP building undersea transmission cable tunnel It will connect Jurong Island to the mainland By RONNIE LIM ronnie@sph.com.sg ONE year after starting construction of Singapore’s $2 billion next-generation power network, Singapore Power (SP) is now following up by building a crucial new undersea transmission cable tunnel connecting Jurong Island (JI) to the mainland to export electricity from new power plants there. Penta-Ocean Construction, which was awarded the latest contract in October, started work last month on the 5.2 km JI-Pioneer (Road) cable tunnel under the West Jurong Channel, Singapore Power disclosed in its just-released 2012/13 annual report. No project cost was mentioned because of contractual reasons. “Cost-wise, it is a fraction of the $2 billion mainland tunnel project. But the undersea tunnel is not a small project, and it is also more challenging as it goes deeper,” said SP’s CEO, Wong Kim Yin, in an interview. Expected to be around 45 metres to 80 metres deep, the undersea cable tunnel is “planned in conjunction with the (next-generation) 400kV West Jurong Island substation and will accommodate up to 10 circuits” from JI to the mainland, SP added. It will also house Singapore’s next-generation 400 kV transmission cables (replacing current 230kV ones) which have greater capacity to handle the volume of electricity being generated and transmitted here. SP had earlier carried out both preliminary and detailed soil investigations, as the tunnel will be built through Jurong sedimentary formation. The undersea cable tunnel is scheduled for completion by 2018, in time to handle the substantial increase in transmission load from JI, which is seeing new plantings by gencos including Keppel Merlimau Cogen, Sembcorp Cogen, Tuas Power’s multi-utilities complex and newcomer PacificLight Power. “By 2019, transmission load in south-western Singapore is expected to increase by 62.5 per cent,” SP said, explaining the need to expand the transmission cable network in that area, which includes Jurong Island and Tuas (where the new port will also be built). Timing-wise, it will also tie in with the expected completion of the mega $2 billion cross-island tunnel The undersea cable tunnel is scheduled for completion by 2018, in time to handle the substantial increase in transmission load from JI, which is seeing new plantings. project on the mainland. Comprising two ultra-deep, extra-high voltage power transmission tunnels running 16.5 km east-west and 18.5 km north-south, the tunnels are expected to be completed in Q2, 2017 and Q2, 2018 respectively. Tunnelling proper of the two is set to start early next year, following the completion of the upper and lower access shafts this year. In its annual report, SP said that it is leveraging cutting-edge technology and investing in network infrastructure to support key industries and economic and social developments. For instance, it said that to cater for future growth and development of petrochemical industries on JI, development of Tembusu 230kV and 400kV West Jurong Island substations is progressing. Rangoon 400kV substation is also set to be completed by this year-end to cater to power demand growth in central Singapore. On the gas front, subsidiary PowerGas also supported the start-up of the Singapore LNG terminal in May this year by laying pipelines connecting SLNG to new transmission customers.