Consumption_Water Average consumption of Water (CuM) Premises Types Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 HDB 1-Room 7.8 8.0 8.3 8.4 8.1 7.7 7.5 8.1 8.3 7.9 8.1 7.8 HDB 2-Room 9.3 9.3 9.7 10.0 9.5 8.7 8.7 9.4 9.5 9.2 9.3 9.0 HDB 3-Room 12.0 12.2 12.8 12.9 12.0 11.5 11.6 12.4 12.5 12.2 12.2 12.0 HDB 4-Room 15.0 15.5 16.2 16.3 15.3 14.7 14.6 15.6 15.7 15.3 15.5 15.1 HDB 5-Room 16.1 16.7 17.8 17.7 16.7 16.0 15.6 16.9 17.1 16.7 17.0 16.4 HDB Executive 18.1 18.8 19.9 19.7 18.6 17.7 17.7 18.8 19.1 18.5 18.8 18.1 Apartment 12.8 13.1 14.4 14.3 13.2 12.7 12.5 13.1 13.8 13.8 13.8 13.3 Terrace 24.3 25.8 28.0 28.4 24.2 24.1 24.7 25.7 26.7 25.9 26.2 25.6 Semi-Detached 30.0 30.7 34.9 34.6 30.2 28.3 30.0 31.5 33.4 31.4 32.2 30.9 Bungalow 49.4 46.3 59.5 58.1 50.4 42.1 49.6 48.1 54.7 52.4 52.4 50.2

Consumption_Water Average consumption of Water (CuM) Premises Types Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 HDB 1-Room 8.1 8.3 7.9 8.1 7.8 7.8 7.8 7.2 7.8 7.8 8.1 7.8 HDB 2-Room 9.4 9.5 9.2 9.3 9.0 9.0 9.1 8.4 9.0 9.0 9.1 9.0 HDB 3-Room 12.4 12.5 12.2 12.2 12.0 11.9 12.0 11.2 12.0 12.0 12.1 11.8 HDB 4-Room 15.6 15.7 15.3 15.5 15.1 14.9 15.2 14.3 15.3 15.1 15.4 14.9 HDB 5-Room 16.9 17.1 16.7 17.0 16.4 16.1 16.7 15.8 16.8 16.5 16.8 16.2 HDB Executive 18.8 19.1 18.5 18.8 18.1 17.9 18.7 17.8 18.8 18.4 18.7 18.2 Apartment 13.1 13.8 13.8 13.8 13.3 12.8 13.0 12.7 13.7 13.5 13.4 12.8 Terrace 25.7 26.7 25.9 26.2 25.6 24.7 25.7 24.7 25.7 25.1 25.6 25.1 Semi-Detached 31.5 33.4 31.4 32.2 30.9 30.4 30.6 29.8 31.0 30.4 30.9 30.5 Bungalow 48.1 54.7 52.4 52.4 50.2 49.8 49.4 48.6 51.5 48.4 49.7 49.3

Consumption_Gas Average consumption of Gas (kWh) Premises Types Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 HDB 1-Room 35 36 38 38 37 38 35 34 33 35 35 34 HDB 2-Room 36 36 37 38 38 40 37 34 34 36 36 34 HDB 3-Room 51 49 50 52 53 56 50 48 47 51 51 49 HDB 4-Room 62 61 61 64 66 69 62 58 58 62 63 61 HDB 5-Room 69 67 65 70 73 77 68 64 63 69 70 68 HDB Executive 73 70 70 74 78 82 73 68 68 72 74 72 Apartment 85 83 85 91 94 93 80 76 77 82 86 88 Terrace 105 103 100 108 120 114 93 97 98 98 105 107 Semi-Detached 123 118 115 120 133 130 117 105 115 115 120 117 Bungalow 201 200 213 192 220 234 209 168 197 185 198 206

News Release SP DEVELOPS FUTURE ENERGY LEADERS THROUGH FIRST ENERGY MANAGERS PROGRAMME AND INDUSTRY SCHOLARSHIPS Singapore, 2 November 2018 – Singapore Institute of Power and Gas (SIPG), as the centralised training institute for the power and gas sectors, announced today the successful completion of its first Energy Managers Programme (EMP). The pioneer cohort of 19 energy sector professionals was recognised in a ceremony during Singapore International Energy Week 2018, witnessed by Dr Tan Wu Meng, Senior Parliamentary Secretary, Ministry of Trade and Industry and Ministry of Foreign Affairs. The programme, which is under the SkillsFuture Leadership Development Initiative, is designed to build a pipeline of strong leaders for the energy sector as they address issues and opportunities in today’s transforming and disruptive landscape. Building on its inaugural run, SIPG is opening its programme to participants from ASEAN utilities and other international companies in the energy value chain, curating a broader range of experiences, perspectives and real-world applications. Mr Peter Leong, Principal of SIPG, said, “We customised this programme to help energy industry managers hone their well-rounded leadership skills through blended learning in the classroom and field trips to companies in Singapore and overseas. They have personally benefitted from networking with peers from across the value chain. They have also gleaned insights on driving advancement and innovation amidst the rapid industry disruption, in order to serve all consumers better.” Spanning five months from February this year, the programme’s first participants were emerging leaders from generation companies and SP Group. Through workshops, dialogues with senior leaders from the energy sector and government, as well as a learning trip to China, the participants were exposed to pertinent challenges the industry faces, in Singapore and around the region. They also gained valuable insights from individual coaching sessions and working on action projects. Mr Neo Bing Hui, Senior Operations Engineer, YTL PowerSeraya Ltd, said, “The Energy Managers Programme (EMP) has helped broaden my views of the industry in general, providing a different perspective of how challenges can be viewed in the energy sector. After going through EMP, I have gleaned more insights on my leadership style and how I can effectively improve communication with my team mates. I am excited to start applying what I've learnt from this programme.” The pressing need to inspire the energy sector to groom the next generation of energy leaders is why the Energy Market Authority is supporting the programme. Its Chief Executive, Mr Ngiam Shih Chun, said: “For the energy sector to embrace new opportunities and challenges, there is a need to engage and develop tomorrow's energy leaders. They will need to be agile and adopt a growth mindset to lead their organisations forward. EMA supports SIPG in playing a crucial role in providing a programme to grow our future energy leaders.” Nurturing engineering talent In developing future engineering talent, SP Group also awarded two Energy-Industry Scholarships to students from institutions of higher learning – Ms Choo Wei Ming, 19, from Ngee Ann Polytechnic and Mr Muhammad Syahiran bin Jamal, 20, from Singapore Polytechnic. SP Group’s Chief Human Resource Officer, Mr Ng Seng Huwi, presented the scholarships to Wei Ming and Muhammad Syahiran, at a ceremony during the Youth@SIEW event earlier today. The scholarship serves to nurture talent for the energy sector and support students with a passion for engineering in achieving academic and career aspirations. They will join SP Group when they complete their studies. About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.5 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

Particulars of Electrical Installation FORM CERTIFICATE OF COMPLIANCE Name of Consumer: _______________________________________________________________ Address of Installation: _____________________________________________________________ _____________________________________________________________________________ Electrical Installation Licence No.: ____________________ MSS Account No.: ___________________ Approved load & Supply Voltage: ___________________ kW ___________________ Volts Generator(s) Installed: Operated in parallel with PowerGrid’s network No. of Generator(s): ________ Rating: _________kVA Standby Generator No. of Generator(s): ________ Rating: _________kVA Not Applicable Electrical Installation Design Certification I certify that the design of the above-mentioned electrical installation complies with the requirements of the Electricity (Electrical Installations) Regulations 2002 and the relevant Singapore Standard Code of Practice. With the certification of compliance by the LEW responsible for the installation work as shown below, I hereby request for the energisation of the supply line to the said electrical installation on _________________ (date). ___________ __________ Name & Signature of LEW responsible Licence No. Date for design of electrical installation* Electrical Installation Inspection Certification I have supervised the work of the above-mentioned electrical installation and hereby certify that the electrical installation complies with the requirements of the Electricity (Electrical Installations) Regulations 2002 and the relevant Singapore Standard Code of Practice. I further certify that the technical requirements as stipulated by the person responsible for turning on the switchgear which controls the supply of electricity to the said electrical installation have been complied with. ___________ __________ Name & Signature of LEW responsible Licence No. Date for electrical installation work* *The same LEW may perform both design and installation work for the electrical installation. Copy to: Market Support Services Licensee REF: E(EI)Reg5(2)

GAS TRANSPORTATION TARIFFS (for Shippers with Natural Gas Distribution customers) (W.E.F. 1 Apr 26) 1 Introduction 1.1 Under the Gas Network Code, PowerGas is the Gas Transporter and is responsible for maintaining the reliability and safety of the gas transportation network in Singapore. PowerGas’ transportation business is regulated by the Energy Market Authority (EMA). The transportation tariffs levied by PowerGas are approved by the EMA. 1.2 The transportation tariffs are levied on Shippers. Shippers pay transmission as well as distribution charges as part of the distribution tariff for transportation of natural gas to distribution-level end-users. This is to reflect the cost of transporting gas through both the transmission and distribution networks. 1.3 End-user transportation charges imposed by Shippers are commercial arrangements between the Shippers and their end-users. 2 Natural Gas Distribution Tariffs 2.1 Arising from EMA’s notification to the industry dated 21 March 2024, a GSC of 23 cents/mmBtu for PNG Injection Points or GSC of 4 cents/mmBtu for LNG Injection Points is imposed on PNG and LNG gas users respectively with effect from 1 Apr 26 to recover the cost associated with Strategic Capacity (as defined in EMA's Policy Paper issued to the industry dated 30 Sep 2019). The Transporter will collect the GSC from all Shippers as an agent for and on behalf of SLNG. The GSC will be reviewed from time to time as directed by EMA and will be included as an uplift in the transmission usage charge. 2.2 The Distribution tariff is made up of two components (i.e. a Transmission Charge component and a Distribution Charge component). 3 Transmission Charging Structure 3.1 Transmission charges consist of capacity and usage charges. Shippers book capacity with PowerGas to transport gas from designated injection points to off-take points. Shippers pay entry and exit charges based on their respective booked capacity. In addition, uniform usage charge is levied on the volume of gas transported. Details of the transmission charge components are shown in Table 1 of the Appendix. 3.2 Shippers will have to pay Overrun Charges in the event they off-take gas above their booked capacity. These Overrun Charges are necessary to encourage the efficient use of the gas network. There are two types of Overrun Charges: • Authorised Capacity Overrun Charge: If a Shipper applies for additional capacity above the booked capacity (i.e. capacity overrun), the Authorised Capacity Overrun Charge, equivalent to 1.25 times the Transmission Capacity Charge rate, shall be applied on that additional capacity. • Unauthorised Capacity Overrun Charge: If a Shipper does not apply for Authorised Capacity Overrun for utilisation of additional capacity above the booked capacity, it will pay 2 times the Transmission Capacity Charge rate for that additional capacity utilised. 4 Distribution Charging Structure The Distribution Charge component is a usage-based charge in $/MMBtu. The Distribution Network is segregated into two service areas as follows: • The Jurong Island, Jurong and Tuas (“JIT”) area 2 • Outside the JIT area As the cost to serve the area outside JIT is higher than the JIT area, this results in a higher usage charge for the former. The Distribution Charges are shown in Table 2 of the Appendix. 5 Appendix – Table of Charges Table 1: Transmission Charges for Shippers with Natural Gas Distribution Customers (Exclusive of GST) Entry capacity charge ($/MMBtu/hr) Per Annum (a) Exit capacity charge ($/MMBtu/hr) Per Annum (b) Transmission capacity charge ($/MMBtu/hr) Per Annum (a) + (b) Transmission usage charge (comprising non-GSC and GSC) (¢/MMBtu) a) PNG source Transmission Network 1 537.20 2,432.36 2,969.56 1.59 + 23.0 Transmission Network 2 * 2,158.83 810.73 2,969.56 1.59 + 23.0 Transmission Network 2^ 1,637.32 1,332.24 2,969.56 1.59 + 23.0 b) LNG source Transmission Network 1 769.89 2,706.41 3,476.30 1.90 + 4.00 Transmission Network 2 1,470.60 2,005.70 3,476.30 1.90 + 4.00 Table 1a: Transmission Charges for Shippers with Natural Gas Distribution Customers (Inclusive of 9% GST) + Entry capacity charge ($/MMBtu/hr) Per Annum (a) Exit capacity charge ($/MMBtu/hr) Per Annum (b) Transmission capacity charge ($/MMBtu/hr) Per Annum (a) + (b) Transmission usage charge (comprising non-GSC and GSC) (¢/MMBtu) a) PNG source Transmission Network 1 585.55 2,651.27 3,236.82 1.73 + 25.1 Transmission Network 2 * 2,353.12 883.70 3,236.82 1.73 + 25.1 Transmission Network 2^ 1,784.68 1,452.14 3,236.82 1.73 + 25.1 b) LNG source Transmission Network 1 839.18 2,949.99 3,789.17 2.07 + 4.36 Transmission Network 2 1,602.95 2,186.21 3,789.17 2.07 + 4.36 Notes: 1) Transmission Network 1 refers to the natural gas transmission network conveying both piped natural gas and regasified LNG from West Natuna (Indonesia) and the LNG Terminal. Transmission Network 2 is the natural gas transmission network conveying both piped natural gas and regasified LNG from South Sumatra (Indonesia), Attap Valley (Malaysia) and the LNG Terminal. 2) * For gas injection at Attap Valley. 3) ^ For gas injection at Sakra. 3 Table 2: Distribution Charges (Exclusive of GST) Tariff Category Distribution charge ($/MMBtu) Natural gas distribution in JIT 1.228 Natural gas distribution outside JIT 3.413 Table 2a: Distribution Charges (Inclusive of 9% GST) + Tariff Category Distribution charge ($/MMBtu) Natural gas distribution in JIT 1.339 Natural gas distribution outside JIT 3.720 + Note: Figures may not reflect the full GST effect due to rounding. 4

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 HDB 1-Room 147 145 143 146 144 135 126 126 132 150 152 149 140 151 148 139 142 128 127 121 119 128 136 150 HDB 2-Room 190 190 189 190 188 176 164 167 173 199 199 195 183 198 192 183 186 166 168 161 156 169 181 195 HDB 3-Room 271 272 269 274 269 247 236 241 250 292 285 277 264 283 277 266 266 243 238 231 231 250 265 284 HDB 4-Room 371 371 367 374 370 342 321 330 342 398 396 383 360 385 381 363 365 338 327 320 309 341 363 390 HDB 5-Room 437 434 427 437 436 401 367 381 399 463 466 448 416 447 446 427 429 397 379 374 359 399 425 457 HDB Executive 531 536 528 541 530 478 456 474 489 575 568 544 515 546 548 520 523 481 462 458 445 495 522 562 Apartment 546 514 515 537 541 483 430 435 486 578 573 543 500 513 539 523 519 486 446 419 417 476 516 548 Terrace 868 866 859 890 881 804 740 794 821 957 900 872 838 847 885 851 851 785 747 744 714 775 823 881 Semi-Detached 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 Bungalow 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244

Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 HDB 1-Room 80.39 77.86 77.18 78.99 81.28 87.54 87.29 84.83 81.86 87.86 87.69 83.11 HDB 2-Room 94.79 90.73 89.63 91.78 94.78 103.49 102.84 98.53 96.07 102.96 101.39 96.90 HDB 3-Room 118.49 112.22 112.11 115.94 120.33 132.29 128.10 124.29 121.74 129.94 128.83 123.83 HDB 4-Room 140.04 133.47 131.31 137.04 142.66 156.01 153.34 147.42 143.11 152.92 152.86 146.17 HDB 5-Room 148.87 141.61 136.79 144.16 151.97 165.19 162.85 156.27 149.96 161.67 162.41 156.08 HDB Executive 164.43 154.00 153.21 160.98 168.72 184.59 180.19 172.48 168.80 178.86 180.50 172.04 Apartment 177.46 164.16 156.19 163.04 179.66 198.71 191.52 184.01 175.50 181.94 191.11 186.36 Terrace 276.46 260.00 252.25 270.34 290.38 311.38 286.03 283.33 283.80 289.68 301.49 291.00 Semi-Detached 349.78 325.65 324.20 335.52 370.67 392.95 372.29 354.71 361.00 367.73 385.46 366.17 Bungalow 699.45 627.26 650.18 619.13 718.02 776.44 731.30 675.72 711.32 685.95 762.28 719.32 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 HDB 1-Room 71.86 69.16 67.69 69.30 71.92 78.05 78.52 76.28 73.55 78.77 78.62 74.36 HDB 2-Room 85.94 81.99 80.46 82.23 85.21 93.42 93.59 89.84 87.41 93.80 92.26 88.22 HDB 3-Room 106.15 100.27 99.66 102.84 107.06 118.11 115.38 112.09 109.70 116.95 115.78 111.35 HDB 4-Room 124.99 118.78 116.20 120.97 126.03 138.53 137.64 132.74 128.46 137.02 136.76 130.76 HDB 5-Room 132.27 125.43 120.56 126.60 133.43 145.81 145.63 140.07 134.00 144.16 144.59 138.87 HDB Executive 146.81 137.03 135.88 142.35 149.14 163.91 161.79 155.45 151.54 160.36 161.59 153.95 Apartment 156.79 144.07 135.03 140.09 155.96 175.31 171.33 164.80 156.02 161.06 169.18 164.23 Terrace 251.12 235.05 227.31 243.21 259.98 282.50 262.69 259.01 258.83 264.59 274.69 263.93 Semi-Detached 319.99 297.18 295.56 305.12 337.24 359.90 342.81 328.12 331.78 338.46 354.82 336.52 Bungalow 650.72 578.80 597.47 570.77 662.48 717.39 678.65 633.29 661.40 638.62 711.71 667.03 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

Media Release Electricity Tariff Revision For The Period 1 January To 31 March 2016 For the period from 1 Jan to 31 Mar 2016, electricity tariffs will decrease by an average of 4.2% or 0.85 cent per kWh compared to the previous quarter. The tariff reduction is due to the lower cost of natural gas for electricity generation which fell by 8.9% compared to 4Q 2015. For households, the electricity tariff will decrease from 20.35 to 19.50 cents per kWh for 1 Jan to 31 Mar 2016. The average monthly electricity bill for families living in four-room HDB flats will decrease by $3.55 SP Services reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 ELECTRICITY TARIFFS FROM 1 JAN 2016 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. Network costs (paid to SP PowerAssets): This fee is reviewed annually. Market Support Services Fee (paid to SP Services): This fee is reviewed annually. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2016 TARIF Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2016)

OverviewUtilities Quick Guide ResidentialUtilities Quick Guide CommercialGo green, go paperlessTariff informationOpen Electricity MarketFAQsForm & ResourcesChat with Us Utilities Quick Guide Commercial Getting Started for Your Commercial Utilities Account Determine the Use of your Premises Residential – Domestic Use:                   For premises that are used exclusively for residential purposes. Commercial – Non-Domestic Use:        For premises that are used for the purpose of, or in connection with any trade, business or profession. Note: It is important to declare the use of premises correctly as it is an offence under the Public Utilities Act (Cap. 261) to make any false statement, representation or declaration in connection with the application for water supplied by the Public Utilities Board (PUB).     Choose the Type of Supply required Permanent Supply: Application for any residential, trade, business or professional use. Temporary Supply: Application for the following types of premises.              (a) Construction Site              (b) Street Opera (e.g., Wayang)              (c) Site Office              (d) Gondola Security Deposit & Supply Capacity for Permanent Supply Security Deposit for Temporary Supply Opening Your Commercial Utilities Account Application Channels SP app - iOS and Android SP Group Website Customer Service Centre   Required Documents Under Personal Name  Application form (Completed and signed) Valid identification document Documentary proof of occupancy Security deposit Under Company Name Application form (Completed and signed by director listed in business profile document) Latest ACRA with detailed business profile or Bizfile Documentary proof of occupancy Acknowledgement of Electrical Installation Licence Requirement Form (EIL Form) (for premises with electricity load more than 45kVA) Security deposit Documents required upon request Copy of Director's NRIC/FIN card [Front and Back] Letter of Authorization^ – if signatory is not a Director according to ACRA listing ^Letter with company letterhead indicating its representative's name and identification number Additional Documents for Temporary Supply Quotation for Electricity Supply Connection and LEI issued by EMA Water quotation from PUB When can Supplies be Turned on? Express Turn-On Requirements Same-day express turn-on service is subject to availability and an express service charge fee. Please note that express service is unavailable for premises with: Electricity supply capacity exceeding 45kVA Water meters exceeding 25mm Commercial gas Electricity currently supplied from the Open Electricity Market (OEM) via a licensed electricity retailer or SP Group at the wholesale electricity price   Managing Your Commercial Utilities Account SP app or SP Utilities Portal Sign up for an e-account to manage your utilities account.  An e-account allows you to easily access your utilities account information. You can view and pay your bills, monitor your consumption and perform self-help transactions. Submit Meter Readings Meter readings are taken once every two months. On months where meters are not read, your bill will be estimated based on the average daily usage between your last two actual reads. Your bill will be adjusted when your meters are next read. To avoid bill estimation, we strongly encourage customers to make use of the following services available for submission of meter readings: SP Utilities Portal Submit your reading online via the Utilities Portal and learn tips on how you can better manage your utility consumption. Note: An SP Utilities Portal account is required to use this service. This service is applicable for residential accounts under Personal Name. Please note that if there is more than 1 electricity meter registered to the account, this service is not applicable. SP app Email Email a photo of your meter clearly showing the meter reading and meter number to customerreading@spgroup.com.sg. Important Note: For meter reading submissions due on weekends and public holiday, kindly use the SP Utilities Portal or SP app modes. Paying Your Utilities Bills Pay your utilities bills via the following convenient methods: eGIRO ​Apply online via SP Utilities Portal or SP App Approval is within 48 hours Status of application can be checked via SP Utilities Portal or SP App Other Payment Modes PayNow QR on the SP app and SP Utilities Portal Internet Banking AXS stations 7-Eleven stores (not available for account numbers starting with ‘93’) DBS/POSB/OCBC Automated Teller Machines (ATMs) Note: Pink notices are issued as a reminder when payments are not made by the due date. A fee of $0.55 (inclusive of GST) applies and will be reflected in the next bill. If no payment is received after the reminder, a late payment charge of 1% will be imposed on any outstanding balance in the subsequent bill. Cessation of card payment for non-domestic SP Utilities bills  Kindly note that we will no longer accept credit and debit card payments for non-domestic SP Utilities bills from 1 Nov 2025.  Existing recurring card deductions on the SP app will cease from Nov 2025 bills onwards.  Please apply for eGIRO or pay by other payment modes. Learn more     Closing Your Utilities Account Required Documents Under Personal Name NRIC/FIN (Front and back) Under Company Name Latest ACRA with detailed business profile or Bizfile Documents required upon request Copy of Director's NRIC/FIN card [Front and Back] Letter of Authorisation^ – if signatory is not a Director according to ACRA listing ^To be authorised by the Director listed in the recent ACRA detailed Business Profile/ Bizfile on the letterhead issued by the company, indicating its representative's name and identification number, i.e. NRIC or FIN. Channels available to close your account ​ SP app - iOS and Android SP Group Website Customer Service Centre Things to note after closing your utilities account Refund of Security Deposit The security deposit will be used to offset the final charges. Any credit balance may be transferred to other accounts under your name. If there is any balance, it will be refunded to your GIRO account or mailed to you by cheque between 4 – 6 weeks. GIRO arrangement will automatically be terminated after the final charges have been deducted from your GIRO account. Termination of Gas Supply  For termination of gas supply, City Energy charges a termination fee for commercial premises. Separate gas appliance disconnection fee is chargeable if required. Please refer to www.cityenergy.com.sg for more information.

阳 光 未 来 获 新 能 源 100 万 元 捐 款 助 200 户 低 收 入 家 庭 改 善 生 活 胡 洁 梅 报 道 ohkm@sph.com.sg 未 来 三 年 , 约 200 户 低 收 入 家 庭 将 在 慈 善 机 构 “ 阳 光 未 来 ” 的 协 助 下 , 改 善 生 活 质 量 。 他 们 可 得 到 居 家 环 境 改 造 、 营 养 饮 食 支 援 或 工 作 配 对 方 面 的 援 助 。 新 加 坡 能 源 集 团 捐 赠 100 万 元 给 阳 光 未 来 (Suncare SG), 这 笔 捐 款 将 投 入 这 个 机 构 设 立 的 KIDS 基 金 , 帮 助 这 些 低 收 入 家 庭 。 也 是 榜 鹅 集 选 区 议 员 的 副 总 理 兼 贸 工 部 长 颜 金 勇 , 以 及 交 通 部 兼 国 家 发 展 部 高 级 政 务 部 长 孙 雪 玲 , 星 期 六 (10 月 4 日 ) 在 榜 鹅 的 阳 光 小 屋 (The Lighthouse) 活 动 中 心 出 席 儿 童 节 活 动 , 并 见 证 捐 款 仪 式 。 阳 光 小 屋 由 阳 光 未 来 设 立 , 以 集 装 箱 搭 建 而 成 , 旨 在 为 儿 童 和 青 年 提 供 一 个 安 全 的 活 动 空 间 , 举 办 课 业 辅 导 、 心 理 辅 导 等 活 动 。 新 能 源 的 捐 助 , 将 为 约 200 名 儿 童 和 青 年 的 家 庭 , 提 供 更 有 针 对 性 的 支 援 。 这 包 括 : 改 造 住 家 环 境 , 为 孩 子 打 造 更 安 全 、 舒 适 的 生 活 空 间 ; 提 供 奶 粉 、 健 康 食 品 , 并 举 办 健 康 饮 食 工 作 坊 ; 以 及 通 过 工 作 配 对 与 技 能 提 升 , 帮 助 家 中 看 护 者 提 升 就 业 和 经 济 能 力 。 受 惠 家 庭 的 孩 子 也 可 参 加 阳 光 小 屋 举 办 的 督 导 与 课 业 指 导 项 目 , 以 及 社 区 合 唱 团 “You Sparkle” 等 节 目 来 培 养 信 心 。 多 数 受 惠 者 居 住 在 榜 鹅 。 颜 金 勇 感 谢 新 能 源 的 捐 助 时 说 , 孩 子 是 国 家 的 未 来 , 政 府 希 望 给 予 他 们 更 完 善 的 支 持 , 尤 其 是 来 自 低 收 入 家 庭 的 儿 童 , 让 他 们 在 人 生 起 点 上 更 有 准 备 。 这 也 需 要 社 会 各 界 , 包 括 捐 赠 者 和 义 工 的 支 持 。 孙 雪 玲 指 出 , 阳 光 小 屋 为 孩 子 举 办 有 意 义 的 活 动 , 让 他 们 能 交 友 、 玩 乐 、 学 习 表 达 和 情 绪 管 理 等 , 健 康 快 乐 地 成 长 。 新 能 源 的 捐 助 将 让 阳 光 未 来 延 续 项 目 , 支 持 更 多 孩 子 。 受 惠 女 童 自 信 学 业 双 提 升 就 读 小 学 三 年 级 的 司 文 玲 (9 岁 ) 是 其 中 一 名 受 惠 儿 童 。 她 去 年 开 始 到 阳 光 小 屋 参 加 课 后 增 益 活 动 , 包 括 合 唱 团 的 每 周 练 习 。 她 的 母 亲 何 莹 玲 (34 岁 , 家 庭 主 妇 ) 受 访 时 说 , 女 儿 之 前 比 较 文 静 , 也 不 喜 欢 上 学 , 但 参 加 合 唱 团 后 渐 渐 培 养 自 信 。 她 在 义 工 的 指 导 下 , 学 习 方 面 也 进 步 不 少 。 何 莹 玲 说 :“ 女 儿 期 待 每 天 放 学 后 到 阳 光 小 屋 , 她 在 那 里 可 以 与 其 他 孩 子 交 流 。 我 发 现 她 现 在 比 较 开 朗 。 我 们 一 家 人 也 很 高 兴 , 阳 光 未 来 帮 我 们 粉 刷 屋 子 , 还 赠 送 电 视 和 床 褥 , 孩 子 们 现 在 有 更 舒 适 的 居 住 环 境 。” 司 文 玲 是 家 中 长 女 , 有 三 名 年 龄 介 于 1 岁 至 7 岁 的 弟 弟 , 与 父 母 居 住 在 榜 鹅 租 赁 组 屋 。 她 的 父 亲 司 德 念 (34 岁 , 送 餐 员 ) 通 过 机 构 转 介 , 得 到 东 北 社 区 发 展 理 事 会 的 就 业 辅 助 , 目 前 接 受 餐 饮 管 理 方 面 的 培 训 。 他 说 :“ 我 希 望 提 升 技 能 , 接 下 来 可 以 找 到 一 份 更 好 、 收 入 更 高 的 工 作 , 有 更 强 的 能 力 养 家 。” 过 去 一 年 , 新 能 源 已 投 入 超 过 580 万 元 , 帮 助 弱 势 群 体 , 包 括 来 自 弱 势 背 景 的 儿 童 和 青 年 。 新 能 源 集 团 总 裁 黄 天 源 说 , 给 予 家 庭 全 面 支 持 , 是 协 助 他 们 构 建 更 美 好 未 来 的 关 键 , 集 团 乐 于 同 阳 光 未 来 合 作 , 提 供 持 续 且 多 元 的 援 助 , 帮 助 有 需 要 的 家 庭 。