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Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID=
18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next to Telok Ayer MRT station and within walking distance from Chinatown and Raffles Place MRT stations. Please refer to Annex A for details. 3. The last day of operation for our Customer Service Centre at TripleOne Somerset is Saturday 21 March 2015. 4. For customers’ convenience, we have two other Customer Service Centres located at Toa Payoh and Woodlands. Please refer to Annex B for the location of our Customer Service Centres. 5. Customers may also carry out their utility transactions via the following channels: � Self-service kiosks located at all Customer Service Centres; � SP Services’ customer service hotline at 1800 222 2333; � SP Services’ website at www.spservices.com.sg; and � SP Services mobile app (download from iTunes or Google Play Store). _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg 1 SP SERVICES’ CUSTOMER SERVICE CENTRE AT 8 CROSS STREET Annex A Directions via MRT: Directly beside Telok Ayer MRT station via Exit C Approximately 6mins walk from Raffles Place MRT station via Exit F Approximately 8mins walk from Chinatown MRT station via Exit E Directions via bus: Bus stop opposite PWC Building: Bus 186 and 970 2 Annex B List of SP SERVICES’ CUSTOMER SERVICE CENTRES Address Opening Hours Hotline 8 Cross Street #02-01 to 03 PWC Building Singapore 048424 480 Lorong 6 Toa Payoh #02-08 HDB Hub Singapore 310480 900 South Woodlands Drive #03-07 Woodlands Civic Centre Singapore 730900 Mon to Fri: 8.30am to 6pm Sat: 8.30am to 1pm Closed on Sundays and Public Holidays 1800 222 2333 Mon to Fri: 8.30am to 5pm Sat: 8.30am to 1pm Closed on Sundays and Public Holidays 3
[Info] Supply Conditions for District Cooling Servicehttps://www.spgroup.com.sg/dam/jcr:e11e2c07-2c40-44b8-8306-7f59798fb50e/Supply%20Conditions%20for%20District%20Cooling%20Service.pdf
SUPPLY CONDITIONS FOR DISTRICT COOLING SERVICE TABLE OF CONTENTS 1. General and Administrative Provisions 1.1 Purpose of the Conditions 1.2 Definitions 1.3 Hierarchy of Documents 2. General Obligations 2.1 General Obligations of the Service Provider 2.2 General Obligations of the Consumer 3. District Cooling Service Specifications 3.1 Supply Temperature 3.2 Supply Availability 4. Supply Capacity 5. Technical Requirements 5.1 Intake Station 5.2 Service Connection Facilities 5.3 Meter and Metering 6. Billing and Payment 7. Damages and Limitation of Liability 8. Supply Disconnection and Reconnection Schedule 1 – Typical Scheme for Service Connection Facilities 1. General and Administrative Provisions 1.1 Purpose of these Conditions 1.1.1 These Conditions set forth the following with respect to the district cooling service: (i) (ii) (iii) (iv) The standard of performance in accordance with which the Service Provider shall supply the service. The rights and obligations of the Service Provider and a Consumer. The technical requirements and arrangement for supply connection. The general terms and conditions of Supply. 1.2 Definitions 1.2.1 In these Conditions, unless the context otherwise requires: “°C” means units of temperature measurement in degrees Celsius. “Act” means the District Cooling Act (Cap. 84A). “Authority” means the Energy Market Authority of Singapore. “Availability of Supply” with respect to any calendar year, means the ratio of the hours in that year during which the Supply is available to the Consumer, bears to the total number of hours in that year. “Average Return Temperature” with respect to any calendar month, means the arithmetic average of the Return Temperatures for that month. “Capacity Charge” for any calendar month, means the amount payable by the Consumer pursuant to Section 6.3 with respect to that month. “Capacity Overrun Charge” for any calendar month, means the amount payable by the Consumer pursuant to Section 6.4 with respect to that month. “Conditions” means these general conditions for the provision of District Cooling Service. “Consumer Installation” means the Consumer’s chilled water reticulation system and associated equipment constructed and installed by the Consumer and connected to the secondary side of the Heat Exchangers. “Consumer” means the person named as such in this Supply Agreement. “Contract Capacity” means the Supply capacity that the Consumer has requested and the Service Provider has agreed to provide, as stated in the Supply Agreement as may from time to time be amended in writing by the Parties in accordance with this Agreement. “Contract Duration” means the period commencing from the Effective Supply Date and continuing thereafter until it is terminated in accordance with the Supply Agreement. “Default Interest Rate” means a rate equal to the prevailing prime lending rate of the Development Bank of Singapore Limited plus 2% per annum. “District Cooling Service” means the supply of chilled water for space cooling by the Service Provider at the Premises. “District Cooling System” means the whole of the facility used or operated by the Service Provider for or in connection with the provision of District Cooling Service comprising the district cooling plant(s), the distribution pipes, Heat Exchangers and other apparatus including metering equipment but excluding the Consumer Installation. “Effective Supply Date” means the date on which the Supply is provided at the Premises. “Force Majeure Event” means any event or circumstance the occurrence and the effect of which the Party affected thereby is unable to prevent and avoid notwithstanding the exercise of reasonable foresight, diligence and care on the part of that Party, and subject to the foregoing criteria, shall include without limitation: (i) (ii) (iii) (iv) (v) (vi) act of God; storm, floods or other usually severe weather conditions, earthquake, natural disasters, explosions or fire; strikes, work stoppages, work slowdowns or other labour actions (other than those involving employees of the Party affected thereby); acts of war (whether declared or undeclared), invasion, acts of terrorism, riot or sabotage; intervention by government / relevant authority; and change in law. “Heat Exchanger(s)” means heat transfer equipment installed by or on behalf of the Service Provider for the provision of District Cooling Service to the Premises. “Initial Supply Period” means the period commencing on the Effective Supply Date and ending on the fifth anniversary of the Effective Supply Date. “Intake Station” means the site in which the Heat Exchangers and the Consumer’s circulation pumps shall be housed and which is designated by the Parties as the Intake Station for the purposes of the Supply Agreement. “kWr maximum demand” means the maximum of kWr demand integrated over a period of 30 minutes. “Nominal Flow Rate” in respect of any Heat Exchanger means the flow rate of chilled water at the secondary side of the Heat Exchanger corresponding to the Contract Capacity at a Supply Temperature of 6�C and Return Temperature of 14�C. “Normal Operating Conditions” at any time means all of the following conditions: (i) (ii) the Consumer’s demand for District Cooling Service is within the Contract Capacity; and the chilled water flow rate at the secondary side of each Heat Exchanger is greater than 10%, but not more than 100%, of the Nominal Flow Rate of the Heat Exchanger. “Normal Usage Hours” means the period from 7am to 7pm every day excluding Sundays and public holidays. “Parties” means the Service Provider and the Consumer and “Party” means either of them. “Planned Works” shall have the meaning ascribed in Section 3.2.3. “Premises” means the premises at which the Service Provider has agreed to provide the Supply, as stated in the Supply Agreement. “Return Temperature” means the temperature of the water returning from the Consumer Installation to the Heat Exchanger, as measured at the secondary inlet of the Heat Exchanger. “Service Connection Facilities” means the Heat Exchangers, the connection pipes to the district cooling distribution pipes and associated valves, fittings, meters, monitoring and control devices for the provision of District Cooling Service at the Premises. “Service Provider” means Singapore District Cooling Pte Ltd. “Supply” means the provision of District Cooling Service at the Premises at the Contract Capacity and at the Supply Temperature of 6°C � 0.5°C. “Supply Agreement” means the contract between the Consumer and the Service Provider for the provision of District Cooling Service, which incorporates these Conditions. “Supply Temperature” means the temperature of the chilled water supplied to the Consumer pursuant to the District Cooling Service, as measured at the secondary outlet of the Heat Exchangers. “Target Supply Date” means the date the Consumer requires the Contract Capacity and the Service Provider has agreed to make such Contract Capacity available to the Consumer, as stated in the Supply Agreement. “Usage Charge” for any calendar month, means the amount payable by the Consumer pursuant to Section 6.5 with respect to that month. 1.2.2 Words importing a singular number shall include the plural number and vice versa. 1.2.3 The headings in these Conditions are inserted for convenience only and shall be ignored in construing these Conditions. 1.2.4 References to “person” shall include any natural person, corporation, judicial entity, association, statutory body, partnership, limited liability company, joint venture, trust, estate, unincorporated organisation or government, state or any political subdivision, instrumentality, agency or authority, and shall be construed as a reference to such person's successors or permitted assigns. 2. General Obligations 2.1 General Obligations of Service Provider 2.1.1 The Service Provider shall, at its own costs, be responsible for planning, designing, constructing, installing, testing, commissioning, operating and maintaining the District Cooling System and Service Connection Facilities (but without prejudice to the Consumer’s payment obligations under Section 5.2.1). 2.1.2 The Service Provider shall ensure that the District Cooling System is commissioned and fully operational to provide the Supply in accordance with the Supply Agreement by the Target Supply Date and will provide the Supply to the Consumer throughout the Supply Duration in accordance with the terms of the Supply Agreement. 2.2 General Obligations of the Consumer 2.2.1 The Consumer shall arrange for a competent person to design and install the Consumer Installation in accordance with the technical guidance provided by the Service Provider and which shall incorporate the following minimum requirements: (i) (ii) (iii) a control arrangement, via a variable flow system or otherwise, to maintain the Return Temperature at or higher than 14ºC; a filtration system for the return water to the Heat Exchanger with a minimum filtration performance of 200 microns; and a pressure relief device at the interfacing connection set to operate at a pressure at or below 16 barg. 2.2.2 The Consumer shall make the connection of Consumer Installation to the secondary side of the Heat Exchangers, subject to the Consumer Installation having been completed and tested by the Consumer’s competent person to the reasonable satisfaction of the Service Provider. 2.2.3 The Consumer shall not under any circumstances supply District Cooling Service received from the Service Provider to any building or premises other than the Premises. 3. District Cooling Service Specifications 3.1 Supply Temperature 3.1.1 The Service Provider undertakes to regulate the Supply Temperature within 6°C � 0.5°C under Normal Operating Conditions. 3.1.2 The Consumer shall use its best efforts to ensure that the Return Temperature shall be 14°C or higher. 3.2 Supply Availability 3.2.1 Subject to Section 3.2.2 herein, the Supply shall be provided at all times during the Supply Duration on a 24 hourly basis. 3.2.2 The Service Provider shall use its best efforts to prevent any interruption in the provision of the Supply and to minimise the duration of any such interruption. The Service Provider shall notify the Consumer immediately by telephone if there is any unexpected significant change in the operating status of the District Cooling System or if any interruption is expected to occur. 3.2.3 Without prejudice to the generality of Section 3.2.2, the Service Provider shall, in scheduling any maintenance, repair, connection, disconnection, extension and/ or other work in the District Cooling System (“Planned Works”), endeavour so far as is reasonably practicable to : (i) (ii) consult with the Consumer as to the scheduling of the execution of the Planned Works; coincide the execution of the Planned Works outside the Normal Usage Hours ; and (iii) stagger the execution of the Planned Works, such that there shall not be any interruption in the provision of the Supply at the Premises or if an interruption cannot reasonably be avoided, the duration and extent of the interruption is minimised. The Service Provider shall in any event give the Consumer at least 14 days’ prior written notice of the execution of any Planned Works, and such notice shall state the dates on, and times at which the Planned Works will be executed, and the extent to which the provision of the Supply at the Premises will be interrupted. 3.2.4 Nothing in this Agreement shall restrict the Service Provider from taking immediate action to avoid injury to persons or significant damage to property on the occurrence of any emergency, provided that the Service Provider shall give the Consumer as much prior notice as possible. 4. Supply Capacity 4.1 The Contract Capacity shall be fixed for the duration of the Initial Supply Period. However, if the Consumer's requirements for District Cooling Service at the Premises exceed the Contract Capacity, the Consumer may by notice in writing to the Service Provider request that the Contract Capacity be increased to the amount stated in such notice and the Service Provider shall use its best efforts to accommodate the Consumer's request Provided That: (i) (ii) (iii) the quantum of the increase in the Contract Capacity shall not exceed 10% of the prevailing Contract Capacity without the Service Provider’s consent; the increase in the Contract Capacity shall be subject to there being available capacity in the District Cooling System; and if the increase in Contract Capacity necessitates upgrading of the Service Connection Facilities, the Consumer shall pay for the costs of such upgrading work. 4.2 In the event the Consumer’s kWr maximum demand exceeds the Contract Capacity, the Service Provider shall endeavour to provide additional supply capacity on a short-term basis subject to payment of Capacity Overrun Charge by the Consumer. Whenever the Service Provider is of the reasonable opinion that the Consumer’s kWr maximum demand, where it exceeds the Contract Capacity, will or is likely to, interfere with the efficient and reliable supply of district cooling service to other consumers, the Service Provider shall be entitled to limit the Supply to the Consumer up to the Contract Capacity. The Consumer shall immediately, upon request by the Service Provider, limit the kWr maximum demand to its Contract Capacity. 5. Technical Requirements 5.1 Intake Station 5.1.1 The Consumer shall at its own cost provide and construct the Intake Station in accordance with the plans and specifications agreed by the Parties. Such plans and specifications shall not be altered without the agreement in writing of the Service Provider. The Consumer shall ensure that the Intake Station shall be used for plant and equipment linked to the provision of District Cooling Service at the Premises. 5.1.2 The Consumer shall at its own cost maintain the Intake Station inclusive of the building structure, infrastructure, mechanical and electrical services within the Intake Station and general cleanliness of the Intake Station. 5.2 Service Connection Facilities 5.2.1 The Consumer shall pay for the cost of the Service Connection Facilities, which is the amount stated in the Supply Agreement. Notwithstanding such payment by the Consumer, the Service Connection Facilities shall be the property of the Service Provider, and the Service Provider shall be solely responsible for the operation, maintenance and repair of the Service Connection Facilities. 5.2.2 The Consumer shall not operate any device of the Service Connection Facilities nor carry out any work on the Service Connection Facilities. 5.2.3 The Service Connection Facilities and the interfacing connection of the Consumer’s chilled water reticulation system shall be in accordance with the technical arrangement illustrated in Schedule 1. 5.2.4 The Consumer shall provide the Service Provider with reasonable quantities of electricity (for the purpose of operating the control and instrumentation panels of the Service Connection Facilities) and water (for general cleaning purposes) at the Intake Station. Save as aforesaid, the Service Provider shall be responsible for arranging for and procuring all electricity, water and any other utilities and consumables as may be required for the operation of the District Cooling System. 5.3 Meter and Metering 5.3.1 The District Cooling Service delivered to the Consumer shall be measured by metering equipment of a type approved by the Authority. The metering equipment shall be supplied, installed, calibrated and maintained by the Service Provider. 5.3.2 The Service Provider shall ensure that the metering equipment shall at all times be accurate to a tolerance of �3% of the nominal flow of coolant (“permitted tolerance of error”). The accuracy of the meter(s) shall be verified upon its installation and thereafter at periodic intervals not exceeding five years (or such other periods as the Parties may agree in writing) by an independent testing laboratory approved by the Authority. 5.3.3 If the meter(s) shall for any reason become faulty or inaccurate beyond the permitted tolerance of error, the Service Provider shall as soon as possible procure the service, repair, re-calibration and/or replacement of such meter(s) as may be appropriate. The Consumer may at any time by written notice to the Service Provider request that the accuracy of any meter(s) be tested. The Service Provider shall forthwith upon receipt of the Consumer's request arrange for the testing and calibration of such meter(s). The costs of any testing of any meter requested by the Consumer shall be borne by the Consumer unless such testing reveals that the meter is inaccurate beyond the permitted tolerance of error in which case the costs shall be borne by the Service Provider. 5.3.4 Where any meter is found to be inaccurate beyond the permitted tolerance of error, the Service Provider shall make a fair and reasonable estimate of the amount of District Cooling Service provided to the Consumer during the period when the meter was faulty or inaccurate. The Service Provider shall, if appropriate, make retrospective adjustment to the bills previously rendered by the Service Provider with respect to the District Cooling Service based on the readings of such meter for the period since the meter was last inspected and tested and found to be accurate within the permitted tolerance of error. 6. Billing and Payment 6.1 During the Supply Duration, the Consumer shall pay the Service Provider for the District Cooling Service supplied in accordance with provisions in this Section and such tariffs as may be made by the Service Provider from time to time with the approval of the Authority. 6.2 For each billing period of one calendar month, the charges for the District Cooling Service shall be calculated based on:- (i) (ii) (iii) the charge referred to in Section 6.3 (“Capacity Charge”) commencing from the Effective Supply Date; the charge referred to in Section 6.4 (“Capacity Overrun Charge”); and the charge referred to in Section 6.5 (“Usage Charge”). 6.3 The Capacity Charge payable by Consumer is based on the prevailing Contract Capacity subscribed by Consumer measured in units of kilowatt refrigeration (kWr). The Capacity Charge is calculated based on the following: Capacity Charge = Contract Capacity subscribed by Consumer x Contract Capacity Rate (which “Contract Capacity Rate” shall be published by the Service Provider). The Capacity Charge shall be prorated for any billing period which is less than a complete month based on the actual number of days in the billing period. 6.4 Subject to Section 4.2, the Capacity Overrun Charge, which is based on the Consumer’s excess kWr maximum demand, shall be payable, if on any day in the billing period the Consumer’s actual kWr maximum demand exceeds the Contract Capacity. The Capacity Overrun Charge is calculated on a daily basis as follows: Capacity Overrun Charge = 3 x (kWr maximum demand on the day in question – Contract Capacity) x Contract Capacity Rate � 30 6.5 The Usage Charge payable by the Consumer is based on the metered consumption quantity in units of kilowatt-hours refrigeration (kWrh). The Usage Charge is calculated based on the following: Usage Charge = Measured kWrh x Unit kWrh Rate x {1 + [0.03 x (14ºC - AVT)]} where: Measured kWrh Unit kWrh Rate AVT is the metered consumption quantity of District Cooling Service for the billing period in kWrh; is the rate published by the Service Provider; and is the Average Return Temperature during the billing period, provided that if the Average Return Temperature during the billing period exceeds 14ºC, AVT shall nevertheless be 14ºC. 6.6 The Consumer shall pay the Service Provider for the supply of District Cooling Service no later than the due date indicated on the monthly invoice; such due date shall be no earlier than 21 calendar days after the date the invoice is served on the Consumer. Without prejudice to the right of the Service Provider under Section 8.1 to discontinue the supply of District Cooling Service, the Consumer shall pay a late payment charge at the Default Interest Rate for any delay in payment without reasonable excuse, from the date on which such payment was due until such payment is paid in full. All such late payment charge shall be calculated on a 365 day year basis. 6.7 Each invoice rendered by the Service Provider shall be accompanied by copies of such supporting documents as may reasonably be required by the Consumer. 6.8 The Consumer shall bear and pay any goods and services tax payable under the Goods and Services Tax Act (Cap. 117A) imposed in respect of charges payable by the Consumer to the Service Provider for goods and services supplier pursuant to the Supply Agreement. 6.9 The Service Provider may mitigate the risk of non-payment by procuring reasonable security, in the form of cash deposits or such other legal forms of security, from the Consumer for the payment to it of all money which may become due to it for the provision of District Cooling Service. If a Consumer becomes insolvent or goes into liquidation (other than for the purpose of amalgamation or reconstruction) or enters into any arrangement with its creditors or shall have a receiver or administrator appointed over any of its assets, the Service Provider may refuse to continue Supply to the Consumer unless an adequate security has been furnished by the Consumer in relation to its obligation to the payment for the Supply. 6.10 The Service Provider shall give the Consumer at least 14 days' advance notice of any revision to the Service Provider's prevailing Contracted Capacity Rate or Unit kWrh Rate. 7. Damages and Limitation of Liability 7.1 If the Effective Supply Date occurs after the Target Supply Date, the Service Provider shall, unless the delay in the occurrence of the Effective Supply Date was caused by the Consumer or a Force Majeure Event, pay the Consumer as liquidated damages a sum “LD1” per day calculated on a daily basis as follows: LD1 = Contract Capacity x Contract Capacity Rate � 30 for each day from (and including) the Target Supply Date until the Effective Supply Date. 7.2 If the Effective Supply Date occurs after the Target Supply Date and the delay in the occurrence of the Effective Supply Date was caused by the Consumer, the Consumer shall pay the Service Provider the Capacity Charge referred to in Section 6.3 commencing from: (i) (ii) the Target Supply Date; or the date on which the Effective Supply Date would have occurred but for the delay caused by the Consumer, whichever is the later. 7.3 In the event of any interruption or failure in the Supply to the Premises at any time during the Supply Duration, the Service Provider shall pay the Consumer as liquidated damages a sum “LD2” per hour calculated on an hourly basis as follows: LD2 = 2 x Contract Capacity x Contract Capacity Rate � (30 x 24) for each hour the average hourly Supply Temperature exceeds 6.5°C Provided Always That: (i) the Service Provider shall not be obliged to pay liquidated damages pursuant to this Section 7.3 with respect to any interruption or failure in the Supply to the extent that such interruption or failure in the Supply: (a) (b) (c) is caused by interruption of electricity and/or water supplies to the District Cooling System and such interruption was not caused or contributed to by any act or omission on the part of the Service Provider; is caused by a Force Majeure Event; or occurs during a period when the Consumer Installation is not operating within Normal Operating Conditions. (ii) the Service Provider’s liability for liquidated damages pursuant to this Section 7.3 in any period of seven consecutive days shall not exceed the total amount of S$50,000 (Singapore Dollar Fifty Thousand). 7.4 Any amount payable by the Service Provider to the Consumer pursuant to Section 7.3 shall be computed at the end of each calendar month and shall be set-off against any sum payable by the Consumer to the Service Provider in connection with this Agreement and the balance amount after such netting shall be paid by the Consumer to the Service Provider, or vice versa, as the case may be. 7.5 Save as otherwise provided in this Section 7, the Service Provider shall not be liable to the Consumer or anyone relying on the supply of District Cooling Service for any claim, loss, damage or injury howsoever occurring as a result of any fluctuation, failure, reduction or interruption or defect in the supply of District Cooling Service. 8. Supply Disconnection and Reconnection 8.1 The Service Provider shall be entitled to discontinue the Supply and for this purpose to disconnect the Consumer Installation from the Heat Exchangers on the occurrence of either of the following events: (i) (ii) the wilful neglect or refusal by the Consumer to pay any amount payable by the Consumer on the date such amount is due and payable and thereafter within 14 days from the date of service of the Service Provider's written notice to the Consumer requesting payment of the same containing a statement that the Service Provider may rely on this Section 8.1(i) to discontinue the Supply in the event of non-payment; or any default of the Consumer affecting the safety of the Consumer Installation or the efficiency and/or the safety of the District Cooling System Provided That the Consumer fails to remedy the default in question within 14 days from the date of service of the Service Provider's written notice to the Consumer requesting remedial actions of the same contained in a statement that the Service Provider may rely on this Section 8.1(ii) to discontinue the Supply in the event of non-rectification. 8.2 The Consumer shall during any period of such disconnection or interruption, continue to be liable to pay the Capacity Charge. 8.3 In the event of any disconnection pursuant to Section 8.1, the Service Provider shall reconnect the Consumer Installation to the Heat Exchangers and resume the Supply to the Consumer as soon as the event leading to the disconnection is remedied by the Consumer to its reasonable satisfaction. The Consumer shall pay the reasonable costs relating to or in connection with such disconnection and reconnection.
Advisory On Fake Emailshttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/89299692-4738-4bac-b1b6-bb283463e666/%5B20160831%5D+Advisory+On+Fake+Emails.pdf?MOD=AJPERES&CVID=
Dear customers, Some of our customers have alerted us that they have received an email that appears to be from SP Services. The email claims to be from an SP Services account – ebillsummary@singaporepower.com.sg, and comes with an attachment whose name suggests it is a utility bill. These messages are NOT from SP Services and recipients are advised NOT to open the attachment. Do note that the official SP Services bill summary sent by email does NOT contain any attachment. A sample of the fake email is attached below. Notice that while the sender address states , the actual sender is . The official SP Services bill summary sent by email looks like this: For further enquiries, please contact SP Services at 1800 222 2333 or email spservices@singaporepower.com.sg. Customers can also visit https://www.scamalert.sg to understand and learn more about scams (including email scams). Thank you for your attention.
[20210630]+Media+Release+-+Electricity+Tariff+Revision+For+The+Period+1+July+to+30+September+2021.pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/19444717-3550-4c18-85b0-9c931b5b0477/%5B20210630%5D+Media+Release+-+Electricity+Tariff+Revision+For+The+Period+1+July+to+30+September+2021.pdf?MOD=AJPERES&CVID=
MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JULY TO 30 SEPTEMBER 2021 Singapore, 30 June 2021 – For the period from 1 July to 30 September 2021, electricity tariff (before 7% GST) will increase by an average of 3.8% or 0.84 cent per kWh compared with the previous quarter. This is due to higher cost of fuel for producing electricity by the power generation companies. For details on the four components of the electricity tariff, please refer to Appendix 1: Breakdown of Electricity Tariff. For households, the electricity tariff (before 7% GST) will increase from 22.55 to 23.38 cents per kWh for 1 July to 30 September 2021. The average monthly electricity bill for families living in HDB fourroom flats will increase by $3.04 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). *before 7% GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). The tariffs shown in Appendix 2 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q3 2021 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.7%) Network %) Costs (No Change) 5.77¢/kWh (24.7%) Energy Costs (Increase by 0.83¢/kWh) 17.15¢/kWh (73.4%) ELECTRICITY TARIFFS FROM 1 JULY 2021 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh Existing Tariff (without GST) New Tariff (without 7% GST) Appendix 2 New Tariff (with 7% GST) 22.55 23.38 25.02 22.55 23.38 25.02 10.90 10.90 11.66 16.35 16.35 17.49 19.54 20.44 21.87 11.85 12.51 13.39 0.59 0.59 0.63 10.90 10.90 11.66 16.35 16.35 17.49 19.32 20.22 21.64 11.84 12.50 13.38 0.59 0.59 0.63 9.33 9.33 9.98 14.00 14.00 14.98 18.42 19.31 20.66 11.74 12.40 13.27 0.48 0.48 0.51 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS TARIFF WEF 1 JULY 2021 (before 7% GST) Appendix 3 Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 141.62 31.94 33.11 1.17 3.7 HDB 2 Room 187.49 42.28 43.84 1.56 3.7 HDB 3 Room 269.45 60.76 63.00 2.24 3.7 HDB 4 Room 366.63 82.68 85.72 3.04 3.7 HDB 5 Room 424.84 95.80 99.33 3.53 3.7 HDB Executive 515.72 116.29 120.58 4.29 3.7 Apartment 560.81 126.46 131.12 4.66 3.7 Terrace 835.36 188.37 195.31 6.94 3.7 Semi-Detached 1,127.44 254.24 263.60 9.36 3.7 Bungalow 2,270.30 511.95 530.80 18.85 3.7 Average 415.68 93.74 97.19 3.45 3.7
Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/always-here-for-you
SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Always Here for You RELIABILITY Life should be free of interruption. But when it happens, we know what it means for you to have things back to normal without delay. Our officers stand by 24/7 to respond immediately, should electricity or gas supply be disrupted, regardless of the cause. Our priority is always to restore supply as safely and quickly as possible so that inconvenience to customers is minimised. Singapore’s power network is ranked one of the most reliable in the world. In 2016/17, customers experienced an average of 0.25 minute of electricity interruption. That year, 98 per cent of all electricity interruptions were restored within just 2 hours, and 90 per cent in an hour. Our officers stand by at major events, like National Day Parade 2017, to ensure reliable power supply. Our engineers working on the cross-island Transmission Cable Tunnel project, which offers a cost-effective long-term solution for reliable electricity supply in Singapore. Restoration Time Customers experienced an average of 0.25 minute of electricity interruption in 2016/17. Source: DNV.GL Electricity Network Performance Benchmarking Customers in Singapore experienced 0.56 minute of electricity interruption in 2015/16, compared to an average of 10.19 minutes in top 5 performing cities \nSource: DNV.GL Grid Price and Performance Benchmarking Report 2016 We continually monitor, maintain and renew our infrastructure, with the latest techniques and technology, to meet the nation’s growing power needs and ensure long-term reliability and efficiency. We have systems in place to detect and avert abnormalities as much as possible.  We are building capabilities today, to power the lives of generations to come. TAGS RELIABILITYYEAR IN REVIEW 2017 YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels
Category: Reliability
Acknowledgement of Electrical Installation Licence Requirement.pdfhttps://www.spgroup.com.sg/dam/jcr:e3ec9124-2284-454a-a681-7f0f8ec2e090/%20Acknowledgement%20of%20Electrical%20Installation%20Licence%20Requirement.pdf
Acknowledgement of Electrical Installation Licence Requirement We, (Name of Customer) _______________________________________________ of UEN No: ______________________ at (Address of Application) _____________________________________________ Tel: _______________________________ Hereby acknowledge, agree and/or declare the following: (A) the date of electricity account transfer (“Transfer”)/ electricity supply turn-on (“Turn- On”) has been scheduled on _______________________ (the “Scheduled Date”); 7th working day after account application date (B) we have engaged a Licensed Electrical Worker (“LEW”) who will apply for the Electrical Installation Licence (“EIL”) required; (C) for the purposes of a (i) Turn-On, we will ensure that our appointed LEW will be present at the premises with the EIL on the Scheduled Date; or (ii) Transfer, we will ensure that the EIL will be made available to SP Services Ltd at the premises on the Scheduled Date; (D) if we are unable to proceed with the Transfer / Turn-On on the Scheduled Date, we will inform SP Services Ltd at least 2 working days prior to the Scheduled Date; and (E) in the event that the conditions set out in paragraphs (B) and/or (C) are not satisfied, SP Services Ltd reserves the right not to proceed with the Transfer / Turn-On. Customer Signature Name, Contact & Designation of Person signing for the Customer _______________________________________ _______________________________________________ Attended by Staff/Date ___________________________ This is an acknowledgement form from SP Services Ltd, (Reg No. 199504470N), a member of the SP Group. Walk-in: 490 Lor 6 Toa Payoh #09-11 HDB Hub Biz Three Lift Lobby 1 Singapore 310490 Hotline: 1800-2222333 Website: www.spgroup.com.sg Version 5/ 09/ 25
Fact+Sheet+for+WEP+(1+Jan+2023).pdfhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/ef571fe9-86f4-4bea-a491-e5dc2eb8f1aa/Fact+Sheet+for+WEP+(1+Jan+2023).pdf?MOD=AJPERES&CONVERT_TO=url&CACHEID=ROOTWORKSPACE.Z18_M1IEHBK0MOUJ20ABQK7Q593U32-ef571fe9-86f4-4bea-a491-e5dc2eb8f1aa-olEWLk-
Advisory for Consumers Switching to Buy Electricity from the Wholesale Electricity Market Through SP Group 1. Switching is not compulsory. There is no deadline for switching, so take your time to understand your options before making a decision. 2. Switching to a retailer will not affect your electricity supply. SP Group will continue to operate the national power grid and deliver electricity to you. 3. If you switch to buy electricity from the Wholesale Electricity Market through SP Group, the electricity rate you pay is uncertain, as it will vary every half hour depending on the prevailing demand and supply situation in the wholesale electricity market. 4. Before you sign up with SP Group to buy electricity at the wholesale electricity price: • Read the Fact Sheet which summarises the key contractual terms. • Ask SP Group to explain the terms and conditions of the contract if you do not understand them. 5. For any dispute with SP Group, you can approach the Consumers Association of Singapore (CASE) for assistance. • Website: www.case.org.sg • Hotline: 6100 0315 (Operating hours: Mon to Fri, 9am to 5pm) Visit www.openelectricitymarket.sg or call 1800-233-8000 for more information Fact Sheet for Non-Standard Price Plan Note: 1) The Energy Market Authority (EMA) requires SP Group to provide you with this Fact Sheet before you enter into an Electricity Supply Contract with SP Group to buy electricity from the Wholesale Electricity Market at the wholesale electricity price. This Fact Sheet provides you with key information about the contract. 2) SP Group must answer any questions you have about this Fact Sheet. 3) Unless otherwise stated, all fees and charges stated in this Fact Sheet are inclusive of the Goods and Services Tax (GST). If there is any change to the GST rate during the contract duration, SP Group reserves the right to update the applicable fees and charges to be inclusive of the prevailing GST rate. A. General Information Name of Electricity Service Provider: SP Group Fact Sheet Version Date: 1 Jan 2023 B. Electricity Price Plan Information Name of Price Plan: Wholesale Electricity Price Type of Price Plan (see footnote 1): This is a Non-Standard Price Plan. The electricity rate to be paid by you is: Non-Standard The electricity rate will be determined based on the Uniform Singapore Energy Price (USEP) and other ancillary charges published by the Energy Market Company (www.emcsg.com) in accordance to the Market Support Services Code. The USEP is the half-hourly energy price in the Singapore Wholesale Electricity Market (SWEM). SP Group must clearly state any incentives (including the terms and conditions) that you will receive if you contract for the electricity price plan (see footnote 2): Not applicable Contract Duration: Automatic Renewal of Contract (see footnote 3): Not applicable The contract has no expiry date. To terminate the contract, simply contact SP Group directly. There will be no charge to terminate the contract. Advanced Meter Required (see footnote 4): No Direct Billing of Electricity Charges by SP Group (see footnote 5): Yes C. Additional Fees or Charges For Electricity Services One-Time Registration Fee: Nil Late Payment Charge: 1% of overdue amount Early Termination Charge (see footnote 6): Nil Any Other Fees and Charges (see footnote 8): 1 Security Deposit (see footnote 7): SP Group will require you to provide a security deposit, and this will be billed to your first bill. The below indicative charges are regulated and approved by the EMA, and will be included in your monthly electricity bill: List of Other Applicable Charges Rate (excl. GST) Rate (incl. 8% GST)* Vesting Contract Debit/Credit Vesting Contract Debit/Credit Variable Variable Transmission Charges for Low Tension Off Peak Period Charge $0.0462 per kWh $0.0499 per kWh Peak Period Charge $0.0594 per kWh $0.0642 per kWh Recurring Market Support Service Charges Meter Reading and Data Management $2.1800 per meter $2.3500 per meter Market Development and Systems Charge $0.0098 per kWh $0.0106 per kWh Retail Settlement Uplift $0.0015 per kWh $0.0016 per kWh *The figures may not reflect the full GST effect due to rounding Refer to www.openelectricitymarket.sg for the list of applicable charges. A one-time installation fee of $43.20 (incl. 8% GST) may be charged if you opt for a smart meter. D. Bundled Product or Services (see footnote 9) There are other products or services bundled with the electricity price plan: No If yes, SP Group should specify below what are the bundled products or services. You should discuss the details with SP Group such as the applicable fees and charges as well as the terms and conditions for accepting the bundled products or services: Not applicable E. Footnotes 1) Please note the differences between a Standard Price Plan and Non-Standard Price Plan. Standard Price Plan Electricity Rates • Inclusive of all applicable charges that vary according to the level of consumption. • Will not change throughout the contract duration. Other Fees and Charges • No recurring charges or fees throughout the contract duration. Non-Standard Price Plan • May not be inclusive of all applicable charges that vary according to the level of consumption. • May change in accordance with the terms and conditions of the contract. • May include recurring charges or fees throughout the contract duration. Contract Duration • 6, 12 or 24 months. • Not limited to 6, 12 or 24 months. Pricing Structure • Fixed Price. Pay a fixed rate (e.g. 20 cents/kWh) for electricity throughout the contract duration. • The electricity retailer may set its own pricing structure, while SP Group can only sell electricity at the USEP. OR • Discount Off the Regulated Tariff. Enjoy a discount off the prevailing regulated tariff (e.g. 5% off) throughout the contract duration. More Information • Visit the Price Comparison Tool at compare.openelectricitymarket.sg to compare the Standard Price Plans offered by different electricity retailers • Visit the electricity retailer’s or SP Group’s website to enquire on Non- Standard Price Plans. 2) SP Group is not allowed to offer any incentive. 3) This contract offered by SP Group has no contract expiry date. 2 4) An advanced meter is a digital meter capable of measuring your electricity consumption every half-hour. It is optional to install an advanced meter to measure your half-hourly electricity consumption unless the price plan you sign up for requires one. The Standard Price Plans do not require an advanced meter. 5) With direct billing, SP Group will bill you directly for electricity supply, and send you a separate bill for the other utilities (such as water and gas supply). 6) SP Group is not allowed to charge you a fee if you terminate the contract. 7) SP Group will require you to provide a security deposit, and this will be billed to your first bill. 8) SP Group will require you to pay other fees and charges, including the prevailing market-related charges. You may refer to www.openelectricitymarket.sg for more information on the market-related charges. 9) SP Group is not allowed to bundle the supply of electricity with other products and/or services. 3
Average-Water-Consumption--CuM-_Jul-24-to-Jun-25.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/Average-Water-Consumption--CuM-_Jul-24-to-Jun-25.xlsx
Consumption_Water Average consumption of Water (CuM) Premises Types Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 HDB 1-Room 7.5 8.1 8.3 7.9 8.1 7.8 7.8 7.8 7.2 7.8 7.8 8.1 HDB 2-Room 8.7 9.4 9.5 9.2 9.3 9.0 9.0 9.1 8.4 9.0 9.0 9.1 HDB 3-Room 11.6 12.4 12.5 12.2 12.2 12.0 11.9 12.0 11.2 12.0 12.0 12.1 HDB 4-Room 14.6 15.6 15.7 15.3 15.5 15.1 14.9 15.2 14.3 15.3 15.1 15.4 HDB 5-Room 15.6 16.9 17.1 16.7 17.0 16.4 16.1 16.7 15.8 16.8 16.5 16.8 HDB Executive 17.7 18.8 19.1 18.5 18.8 18.1 17.9 18.7 17.8 18.8 18.4 18.7 Apartment 12.5 13.1 13.8 13.8 13.8 13.3 12.8 13.0 12.7 13.7 13.5 13.4 Terrace 24.7 25.7 26.7 25.9 26.2 25.6 24.7 25.7 24.7 25.7 25.1 25.6 Semi-Detached 30.0 31.5 33.4 31.4 32.2 30.9 30.4 30.6 29.8 31.0 30.4 30.9 Bungalow 49.6 48.1 54.7 52.4 52.4 50.2 49.8 49.4 48.6 51.5 48.4 49.7
Electricity Tariff Revision for the Period 1 January to 31 March 2023https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Electricity-Tariff-Revision-For-The-Period-1-January-to-31-March-2023
Media Release Electricity Tariff Revision for the Period 1 January to 31 March 2023 Singapore, 30 December 2022 – For the period from 1 January to 31 March 2023, electricity tariff (before GST) will decrease by an average of 2.7% or 0.79 cent per kWh compared with the previous quarter. This is due to lower energy costs compared with the previous quarter. For households, the electricity tariff (before GST) will decrease from 29.74 to 28.95 cents per kWh for the period 1 January to 31 March 2023. The average monthly electricity bill for families living in HDB four-room flats will decrease by $2.63 (before GST). *before GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). Please refer to Appendix 1 for the components of the electricity tariff, Appendix 2 for the tariffs approved by EMA, and Appendix 3 for the average monthly electricity bills for households. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg APPENDIX 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2023 TARIFF FOR HOUSEHOLDS (before 8% GST) APPENDIX 2 ELECTRICITY TARIFFS FROM 1 JANUARY 2023 APPENDIX 3 AVERAGE MONTHLY ELECTRICITY BILLS FOR HOUSEHOLDS TARIFF WEF 1 JANUARY 2023 (before GST)
Media Release - Electricity Tariff Revision For The Period 1 January To 31 March 2015https://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/8ed80bf4-b729-4275-b726-1930060fe3f9/%5B20141230%5D+Media+Release+-+Electricity+Tariff+Revision+For+The+Period+1+January+To+31+March+2015.pdf?MOD=AJPERES&CVID=
30 Dec 2014 For Immediate Release MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JANUARY TO 31 MARCH 2015 1. For the period from 1 Jan to 31 Mar 2015, electricity tariffs will decrease by an average of 8.0% or 1.99 cents per kWh compared to the previous quarter. 2. The tariff reduction is due to lower cost of fuel (i.e. natural gas) for electricity generation, which fell by 16.4% compared to the previous quarter. As fuel cost makes up about 50% of the tariff, this translates to a proportional reduction of 8.0% in the Q1 2015 electricity tariff. 3. The electricity tariff for households will decrease from 25.28 to 23.29 cents per kWh for 1 Jan to 31 Mar 2015. The average monthly electricity bill for families living in four-room HDB flats will decrease by $7.93 (see Appendix 3 for the average decrease for different household types). 4. SP Services reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by EMA. _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg Appendix 1 ELECTRICITY TARIFFS FROM 1 JAN 2015 Existing Tariff (without GST) New Tariff (without GST) New Tariff (with 7% GST) LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh 25.28 23.29 24.92 LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month 25.28 23.29 24.92 7.49 7.49 8.01 11.24 11.24 12.03 23.22 21.05 22.52 14.19 12.71 13.60 0.59 0.59 0.63 7.49 7.49 8.01 11.24 11.24 12.03 23.00 20.83 22.29 14.18 12.70 13.59 0.59 0.59 0.63 6.90 6.90 7.38 Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh 10.35 10.35 11.07 22.06 19.91 21.30 14.08 12.60 13.48 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy cost (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network cost (paid to SP PowerAssets): This fee is reviewed annually. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2015 TARIFF Energy Costs 18.02¢/kWh Decreased by 1.99 ¢/kWh Generation Companies Network Costs 5.05¢/kWh MSS Fee 0.17¢/kWh Market Admin & PSO Fee 0.05¢/kWh No Change No Change No Change SP PowerAssets SP Services Power System Operator & Energy Market Company AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2015) Appendix 3
Safety@SP (General).pdfhttps://www.spgroup.com.sg/dam/jcr:daa64107-0f40-49ff-88bd-06304e3f9c72/%20Safety@SP%20(General).pdf
Singapore Institute of Power and Gas Safety@SP (General) Course Code: SFC07 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Understand the importance of workplace safety and health • Know the recommended best safety practices in SP • Understand the importance of safe work and operation in SP, relating to working at SP installations and worksites, especially at electrical substations and gas installations. MAIN CONTENTS Theory • Rules at Worksite • Toolbox Meeting • Personal Protective Equipment • Observation Technique • Lifting Operations • Work at Heights • Working in Trenches and Excavations • Working in Confined Spaces • Traffic Safety • Machinery Safety • Electrical Safety • Hot Work Safety • Handling Hazardous Substances • Site Management • Working in SP Electrical & Gas Installations/Worksites o Equipment within Electricity Installations o Site Safety management in Substations o Safety Precautions for Cable Laying Work & within Cable Tunnels o Gas Safety o Gas Installations and Gas Systems o Equipment used in Gas Operations o Gas Pipelines o Gas Operations o Gas Pipeline Damage o Locating Gas Leaks Practical Participants will undergo a half-day in-person training session whereby the hazards and safety precautions relating to a few key SP work activities are highlighted and reinforced through exhibits and simple handson practice. The five safety training stations are: • Trenching • Traffic Management & Steel Deck • Lifting Operations • Ergonomics • Personal Protective Equipment & Tools METHODOLOGY Lecture and hands-on training Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.1_0922 Singapore Institute of Power and Gas TARGET AUDIENCE Supervisors and workers carrying out works at SP installations and worksites, especially at electrical substations and gas installations. COURSE DETAILS Duration : 8 hours (4 hours: Theory + 4 hours: Practical & Assessment) Mode of Delivery : Blended (Face-to-face and Synchronous E-Learning) Certification : SP Safety Card PDU by PE Board : N.A. Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Safety Shoes COURSE FEES Full Course Fee : For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) ADDITIONAL REMARKS S$120 (before GST) For course runs starting from 1 April 2024 : Not applicable • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.1_0922