6 Berita Harian | Isnin, 29 April 2024 Kursus pertingkat ilmu, kemahiran pekerja dalam operasi loji kuasa EKONOMI ▶ IRMA KAMARUDIN irmak@sph.com.sg Sebagai kakitangan baru dengan pengalaman kurang setahun di Senoko Energy, tugas mengendalikan loji kuasa dan menangani masalah yang mungkin timbul boleh menjadi sesuatu yang agak mencabar bagi Encik Muhammad Anas Ariffin. Namun, pengetahuan pegawai teknikal dalam mengendalikan loji kuasa yang menjana elektrik itu kini dipertingkat setelah beliau melalui kursus operasi loji kuasa dan kawalan proses. Apa yang membuat kursus itu lebih menarik adalah ia turut merangkumi latihan simulator, yang membolehkan pelatih belajar cara menangani senario yang jarang berlaku dalam sektor kuasa, seperti apa yang perlu dilakukan sekiranya loji kuasa mengalami penutupan. “Ia memberi saya peluang mempunyai pengalaman amali dengan sistem operasi. Kursus ini juga membolehkan saya menangani dengan lebih baik pelbagai senario yang kami tidak selalunya hadapi dalam operasi sebenar. “Oleh itu, ia membantu kami menjadi lebih bersedia dan memberikan kami keyakinan menangani sebarang situasi,” kata beliau, yang berusia 31 tahun. Seorang lagi peserta kursus yang sama, Encik Mohamed Shafiq Abdul Rashid, pula menambah latihan simulator itu mengajar beliau tindakan yang perlu diambil dalam pelbagai situasi dan cara memperbetulkan keadaan yang boleh berlaku di tempat kerja. “Ini bahagian kursus yang paling berharga kerana tidak selalunya masalah sistem yang mencabar berlaku. “Untuk dianggap sebagai seorang operator pengalaman, seseorang itu perlu mempunyai pengalaman 10 tahun atau lebih sebagai operator dan telah menghadapi kebanyakan masalah sistem,” kata pegawai teknikal (operasi dan kecekapan) di Tuas Power Generation berusia 31 tahun itu. Baru-baru ini, Institut Kuasa dan Gas Singapura (SIPG) telah melancarkan Simulator Loji Kuasa Berpusat (CPPS) yang pertama di Singapura, yang membolehkan program latihan operasi dijadikan lebih berstruktur dan standard bagi pekerja syarikat dalam sektor penjanaan kuasa. Sebanyak enam kursus yang disepadukan dengan latihan CPPS telah dibangunkan bersama oleh SIPG dan syarikat penjanaan kuasa merangkumi Keppel Merlimau Cogen O&M, PacificLight Power, Sembcorp Cogen, Senoko Energy, Tuas Power dan YTL PowerSeraya. Program latihan tersebut menetapkan standard yang konsisten bagi latihan kemahiran, seperti dalam operasi loji kuasa, kawalan proses dan pengurusan penggera serta kerosakan peralatan dalam sekitaran dikawal yang berbeza daripada operasi harian. Sebagai sebahagian pelancaran CPPS, SIPG juga memperkenalkan program latihan berstruktur merangkumi dua Program Sijil Penjanaan Kuasa baru, dengan sijil diiktiraf oleh semua syarikat penjanaan kuasa. Sijil itu akan diberikan kepada peserta setelah mereka selesai menjalani kursus CPPS serta kursus berkaitan penjanaan kuasa lain yang ditawarkan SIPG. Sebagai pegawai teknikal di Senoko Energy, tugas Encik Anas termasuk memastikan loji kuasa beroperasi dengan lancar dan melakukan pemeriksaan rutin. Melalui latihan yang dijalani, beliau berkata antara cabaran terbesar adalah untuk menangani senario yang tidak pernah dilaluinya sebelum ini. Antaranya adalah situasi apabila peralatan didapati rosak dan mereka perlu belajar apa yang perlu dilakukan untuk menyelesaikan masalah sebelum seluruh loji kuasa terganggu. “Meskipun masih banyak lagi yang saya perlu belajar, saya rasa lebih yakin dalam menangani situasi dan senario yang berbeza (melalui latihan yang dijalani). Encik Muhammad Anas Ariffin (kanan) dan Encik Mohamed Shafiq Abdul Rashid, berpeluang mempertingkat pengetahuan dan kemahiran mereka setelah menjalani kursus operasi loji kuasa dan kawalan proses yang dibangunkan bersama oleh Institut Kuasa dan Gas Singapura (SIPG) dan syarikat penjanaan kuasa di sini. – Foto BH oleh NUR DIYANA TAHA “Saya juga dapat lebih memahami rasional di sebalik seting tertentu dalam loji kuasa dengan mencuba seting yang berbeza dalam simulator untuk melihat akibat dan hasilnya. “Percubaan dan kesilapan sedemikian adalah satu ‘kemewahan’ yang kita tidak boleh lakukan dalam operasi loji sebenar,” kata beliau. Encik Shafiq, yang telah bekerja dengan Tuas Power Generation lebih tiga tahun, pula berkongsi bahawa antara cabaran yang dihadapinya adalah untuk menyesuaikan diri dengan penggunaan simulator, memandangkan setiap syarikat penjanaan kuasa mempunyai sistem kawalan loji yang berbeza. Tugas beliau sebagai pegawai teknikal termasuk meneliti sebarang keluarbiasaan dalam sistem kawalan loji dan di loji kuasa itu sendiri dan mengenal pasti sebarang kerosakan peralatan yang menjejas kecekapan loji. “Antara perbezaan termasuk beberapa persediaan sistem loji, seperti menukar halaman berbeza pada simulator, mengakses dan mengawal peralatan loji dan mengemudi input gerbang logik berbeza (alat elektronik yang digunakan dalam kawalan dan pemantauan sistem) ke dalam sistem. “Dengan latihan cukup yang diberikan jurulatih, saya dapat membiasakan diri dalam tempoh yang singkat,” kata beliau. Encik Shafiq berharap dapat menyertai kursus peringkat lanjutan pada masa depan untuk terus mempertingkat pengetahuan teknikal beliau. “Saya mahu mempersiapkan diri saya dengan lebih baik untuk masa depan saya dalam industri penjanaan kuasa, lebih-lebih lagi dengan kemajuan teknologi akan datang,” kata beliau. “ Ia memberi saya peluang mempunyai pengalaman amali dengan sistem operasi. Kursus ini juga membolehkan saya menangani dengan lebih baik pelbagai senario yang kami tidak selalunya hadapi dalam operasi sebenar. Oleh itu, ia membantu kami menjadi lebih bersedia dan memberikan kami keyakinan menangani sebarang situasi.” – Encik Muhammad Anas Ariffin, pegawai teknikal di Senoko Energy. Ini bahagian kursus yang paling berharga kerana tidak selalunya masalah sistem yang mencabar berlaku. Untuk dianggap sebagai seorang operator pengalaman, seseorang itu perlu mempunyai pengalaman 10 tahun atau lebih sebagai operator dan telah menghadapi kebanyakan masalah sistem. – Encik Mohamed Shafiq Abdul Rashid, pegawai teknikal (operasi dan kecekapan) di Tuas Power Generation.

Consumption_Water Average consumption of Water (CuM) Premises Types Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 HDB 1-Room 8.3 7.9 8.1 7.8 7.8 7.8 7.2 7.8 7.8 8.1 7.8 8.1 HDB 2-Room 9.5 9.2 9.3 9.0 9.0 9.1 8.4 9.0 9.0 9.1 9.0 9.3 HDB 3-Room 12.5 12.2 12.2 12.0 11.9 12.0 11.2 12.0 12.0 12.1 11.8 12.2 HDB 4-Room 15.7 15.3 15.5 15.1 14.9 15.2 14.3 15.3 15.1 15.4 14.9 15.4 HDB 5-Room 17.1 16.7 17.0 16.4 16.1 16.7 15.8 16.8 16.5 16.8 16.2 16.9 HDB Executive 19.1 18.5 18.8 18.1 17.9 18.7 17.8 18.8 18.4 18.7 18.2 18.8 Apartment 13.8 13.8 13.8 13.3 12.8 13.0 12.7 13.7 13.5 13.4 12.8 13.3 Terrace 26.7 25.9 26.2 25.6 24.7 25.7 24.7 25.7 25.1 25.6 25.1 26.1 Semi-Detached 33.4 31.4 32.2 30.9 30.4 30.6 29.8 31.0 30.4 30.9 30.5 32.0 Bungalow 54.7 52.4 52.4 50.2 49.8 49.4 48.6 51.5 48.4 49.7 49.3 50.9

FORM - P PERMISSION FOR BREAKING OF METER TERMINAL SEALS FOR BULK SHIFTING/ REPLACEMENT OF METERBOARD IN MULTI-TENANTED BUILDING. To: HOS, Elect Installation From [Name of LEW]: Company: SP Services Ltd Company: Email: installation@spgroup.com.sg Email: Date: A/C No.: Office Telephone No.: Handphone No.: Project Description: I, the appointed LEW for the above work, wish to seek the permission of SP Services Ltd to break the meter terminal seal to carry out the * Shifting / Replacement of meterboards at the following premises: ______________________________________________________________________________________________. (site address) The Managing Agent for the above premises and the date to break the meter terminal seals are as follow: Address & Company Stamp of Managing Agent of Building / Town Council Date To Break Meter Terminal Seals Official Stamp of Managing Agent of Building * Notice of Shut-down of Electricity Supply served to the block is attached. I will compile and submit the following documents to Elect Installation of SP Service Ltd within 14 days from the date of breaking the meter terminal seal, for an inspection by SP Services Ltd. (i) Form CS/5 (Application For Inspection of Electrical Installation) (ii) Form F (Certificate of Bulk Shifting / Replacement Of Meterboards in Multi-Tenanted Buildings) (iii) SP PowerGrid’s approval letter of meterboard layout plan (iv) Single-Line Drawings Name & Signature of LEW Licence No. …………………………………………………………………………………………………………………………………………… FOR OFFICIAL USE To : ____________________ ( LEW In-Charge) We acknowledge the receipt of your application on ___________ (date). Your date of breaking the meter terminal seals has been noted. Please note that LEW must be physically present during the course of the work. For clarification, please contact us at installation@spgroup.com.sg for HOS (Elect Installation) SP Services Ltd. cc HOS (Electrical Meters) Email: emtrfax@spgroup.com.sg 1 Mar 22

30 SEP 2014 For Immediate Release MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 OCTOBER TO 31 DECEMBER 2014 1. For the period from 1 Oct to 31 Dec 2014, electricity tariffs will decrease by an average of 1.6% or 0.40 cent per kWh compared to the previous quarter. 2. The electricity tariff for households will decrease by 0.40 cent per kWh from 25.68 to 25.28 cents per kWh for 1 Oct to 31 Dec 2014. The average monthly electricity bill for families living in four-room HDB flats will decrease by $1.69 (see Appendix 3 for the average decrease for different household types). 3. SP Services reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg ELECTRICITY TARIFFS FROM 1 OCT 2014 Appendix 1 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy cost (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network cost (paid to SP PowerAssets): This fee is reviewed annually. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q4 2014 TARIFF Energy Costs 20.01¢/kWh Decreased by 0.40 ¢/kWh Generation Companies Network Costs 5.05¢/kWh MSS Fee 0.17¢/kWh Market Admin & PSO Fee 0.05¢/kWh No Change No Change No Change SP PowerAssets SP Services Power System Operator & Energy Market Company AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 OCTOBER 2014) Appendix 3

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 HDB 1-Room 148 139 142 128 127 121 119 128 136 150 143 150 HDB 2-Room 192 183 186 166 168 161 156 169 181 195 190 195 HDB 3-Room 277 266 266 243 238 231 231 250 265 284 273 280 HDB 4-Room 381 363 365 338 327 320 309 341 363 390 381 388 HDB 5-Room 446 427 429 397 379 374 359 399 425 457 450 459 HDB Executive 548 520 523 481 462 458 445 495 522 562 554 562 Apartment 539 523 519 486 446 419 417 476 516 548 536 541 Terrace 885 851 851 785 747 744 714 775 823 881 848 866 Semi-Detached 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 1,123 1,121 Bungalow 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244 2,175 2,168 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 HDB 1-Room 87.29 84.83 81.86 87.86 87.69 83.11 84.19 79.07 78.29 77.04 73.76 80.08 HDB 2-Room 102.84 98.53 96.07 102.96 101.39 96.90 97.62 92.27 91.27 89.30 85.50 92.72 HDB 3-Room 128.10 124.29 121.74 129.94 128.83 123.83 123.57 117.18 114.72 112.98 109.85 119.73 HDB 4-Room 153.34 147.42 143.11 152.92 152.86 146.17 146.88 140.21 135.59 135.07 130.30 142.95 HDB 5-Room 162.85 156.27 149.96 161.67 162.41 156.08 156.45 149.31 142.48 144.01 139.05 152.34 HDB Executive 180.19 172.48 168.80 178.86 180.50 172.04 172.61 163.45 157.40 159.60 154.76 169.93 Apartment 191.52 184.01 175.50 181.94 191.11 186.36 183.84 175.37 163.41 158.33 158.04 175.68 Terrace 286.03 283.33 283.80 289.68 301.49 291.00 290.49 277.89 263.67 267.59 261.56 279.64 Semi-Detached 372.29 354.71 361.00 367.73 385.46 366.17 370.19 349.08 335.83 332.11 329.24 351.85 Bungalow 731.30 675.72 711.32 685.95 762.28 719.32 712.26 661.91 659.36 621.11 635.40 675.97 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 HDB 1-Room 78.52 76.28 73.55 78.77 78.62 74.36 75.37 70.55 69.80 67.47 64.90 70.52 HDB 2-Room 93.59 89.84 87.41 93.80 92.26 88.22 88.72 83.62 82.58 80.06 76.74 83.39 HDB 3-Room 115.38 112.09 109.70 116.95 115.78 111.35 111.05 105.02 102.49 100.23 97.68 106.96 HDB 4-Room 137.64 132.74 128.46 137.02 136.76 130.76 131.35 125.25 120.76 119.36 114.92 126.86 HDB 5-Room 145.63 140.07 134.00 144.16 144.59 138.87 139.24 132.77 126.41 126.62 121.76 134.46 HDB Executive 161.79 155.45 151.54 160.36 161.59 153.95 154.44 146.15 140.37 140.97 136.47 150.92 Apartment 171.33 164.80 156.02 161.06 169.18 164.23 161.75 154.01 142.43 135.55 134.92 152.04 Terrace 262.69 259.01 258.83 264.59 274.69 263.93 263.37 250.88 239.06 240.95 235.09 253.19 Semi-Detached 342.81 328.12 331.78 338.46 354.82 336.52 340.26 319.77 307.20 301.32 299.32 321.27 Bungalow 678.65 633.29 661.40 638.62 711.71 667.03 661.57 617.06 610.72 573.47 585.41 625.30 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 HDB 1-Room 151 148 139 142 128 127 121 119 128 136 150 143 HDB 2-Room 198 192 183 186 166 168 161 156 169 181 195 190 HDB 3-Room 283 277 266 266 243 238 231 231 250 265 284 273 HDB 4-Room 385 381 363 365 338 327 320 309 341 363 390 381 HDB 5-Room 447 446 427 429 397 379 374 359 399 425 457 450 HDB Executive 546 548 520 523 481 462 458 445 495 522 562 554 Apartment 513 539 523 519 486 446 419 417 476 516 548 536 Terrace 847 885 851 851 785 747 744 714 775 823 881 848 Semi-Detached 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 1,123 Bungalow 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244 2,175 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

Consumption_Gas Average consumption of Gas (kWh) Premises Types Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 HDB 1-Room 34 33 35 35 34 35 34 34 39 36 39 35 HDB 2-Room 34 34 36 36 34 35 35 35 37 35 38 37 HDB 3-Room 48 47 51 51 49 50 49 49 51 49 52 50 HDB 4-Room 58 58 62 63 61 62 60 60 63 62 65 62 HDB 5-Room 64 63 69 70 68 69 66 65 70 70 72 68 HDB Executive 68 68 72 74 72 73 69 68 75 74 77 73 Apartment 76 77 82 86 88 88 85 84 92 93 95 87 Terrace 97 98 98 105 107 108 108 99 108 107 107 103 Semi-Detached 105 115 115 120 117 120 117 115 124 121 123 117 Bungalow 168 197 185 198 206 202 179 195 192 202 205 195

__________________________________________________________________________________ SPSRM User Guide __________________________________________________________________________________ (Version 1.04, Apr 2022) S SRM User Guide Version 1.04 (Apr 2022) TABLE OF CONTENTS 1. GENERAL INFORMATION .................................................................................................. 5 1.1. Purpose of User Guide ............................................................................................ 5 1.2. SPSRM Portal URL ................................................................................................... 5 1.3. Contact Us .............................................................................................................. 5 2. SYSTEM REQUIREMENTS .................................................................................................. 6 3. IMPORTANT POINTS TO NOTE .......................................................................................... 7 3.1. Avoid last minute submissions ................................................................................ 7 3.2. Do NOT log in at multiple locations with a User ID ................................................... 7 3.3. Always close ALL browser windows after logging out of SRM ................................... 7 3.4. Updating document content (Refresh) .................................................................... 7 3.5. Avoid use of browser’s Close button ....................................................................... 8 3.6. Verify Transaction was successful............................................................................ 9 3.7. System messages .................................................................................................... 9 3.7.1. Error messages .................................................................................................... 9 3.7.2. Warning messages ............................................................................................ 10 3.7.3. Informational messages .................................................................................... 10 4. ACCESS & LOGON ........................................................................................................... 11 4.1. Accessing the Portal .............................................................................................. 11 4.1.1. Direct with SPSRM URL ..................................................................................... 11 4.1.2. From SP Group Corporate website ................................................................... 11 4.2. Log in to the SRM Portal ....................................................................................... 12 5. SUPPLIER SELF-SERVICE .................................................................................................. 13 5.1. Account Types ...................................................................................................... 13 5.1.1. Authorised Representative ............................................................................... 13 5.1.2. Contact Person .................................................................................................. 13 5.1.3. Summary of Authorised Representative and Contact Person Privileges .......... 13 5.2. Self-Service Activities ............................................................................................ 14 5.2.1. Company Data ................................................................................................... 15 5.2.2. Create User [Restricted to Authorised Representative] ................................... 17 5.2.3. Find User [Restricted to Authorised Representative] ....................................... 19 5.2.4. Own Data .......................................................................................................... 25 5.3. Forgot User ID ...................................................................................................... 25 Page 2 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.3.1. Authorised Representative Account ................................................................. 25 5.3.2. Contact Person Account .................................................................................... 25 5.4. Forgot Password / Reset Password ........................................................................ 26 5.4.1. Before registration of MFA device .................................................................... 27 5.4.2. After registration of MFA device....................................................................... 28 6. VIEW OPPORTUNITIES .................................................................................................... 30 6.1. Before Logging In .................................................................................................. 30 6.1.1. Display List of Public RFx ................................................................................... 30 6.1.2. Display RFx’s Eligibility and Site Showround ..................................................... 31 6.2. After Logging In .................................................................................................... 33 7. DISPLAYING RFX ............................................................................................................. 34 7.1. RFx Overview ....................................................................................................... 34 7.1.1. Active Queries ................................................................................................... 34 7.1.2. Quick Criteria Maintenance .............................................................................. 35 7.1.3. RFx List Area ...................................................................................................... 36 7.2. Display RFx document ........................................................................................... 38 7.2.1. Display RFx: Method 1 ...................................................................................... 38 7.2.2. Display RFx: Method 2 ...................................................................................... 39 7.3. Understanding RFx/RFx Response Interface .......................................................... 40 7.4. Register Interest & Indicate Participation Intent .................................................... 41 7.4.1. Register Interest ................................................................................................ 41 7.4.2. Indicate Participation Intent ............................................................................. 42 7.5. RFx Header tabs .................................................................................................... 43 7.5.1. RFx Information tab .......................................................................................... 43 7.5.2. RFx Items tab ..................................................................................................... 43 7.5.3. Notes and Attachments tab .............................................................................. 45 8. RFX RESPONSE – CREATE/SAVE/SUBMIT/EDIT/DELETE/WITHDRAW ................................ 47 8.1. Create RFx Response ............................................................................................. 47 8.1.1. Method 1: At RFx Overview .............................................................................. 47 8.1.2. Method 2: From RFx ......................................................................................... 49 8.2. Save vs Submit RFx Response ................................................................................ 51 8.2.1. Save RFx Response ............................................................................................ 51 8.2.2. Submit RFx Response ........................................................................................ 52 8.3. Edit RFx Response ................................................................................................. 54 Page 3 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.4. Delete RFx Response............................................................................................. 55 8.5. Withdraw RFx Response ....................................................................................... 57 9. RFX RESPONSE – ENTERING DATA ................................................................................... 60 9.1. Information tab .................................................................................................... 60 9.2. Items tab .............................................................................................................. 61 9.2.1. Enter Price/Selection of Reason for 0.00 value response ................................. 61 9.2.2. Add Item ............................................................................................................ 67 9.2.3. Delete Item ....................................................................................................... 73 9.3. Notes and Attachments tab .................................................................................. 74 9.3.1. Notes ................................................................................................................. 74 9.3.2. Attachments ...................................................................................................... 75 Page 4 of 78 S SRM User Guide Version 1.04 (Apr 2022) 1. GENERAL INFORMATION SPSRM refers to SP Supplier Relationship Management System, a structured electronic system operated by SP Group via the Internet which facilitates the procurement of goods and/or services by SP Group through electronic means. __________________________________________________________________________________ 1.1. PURPOSE OF USER GUIDE This Guide is intended to guide SPSRM Suppliers on the following: • Logging in to SPSRM • Supplier Self-Service • Display opportunities • Bid submission __________________________________________________________________________________ 1.2. SPSRM PORTAL URL URL to SPSRM Portal: https://srm.spgroup.com.sg __________________________________________________________________________________ 1.3. CONTACT US If you have any enquiries, please contact us at: SRM Support Telephone: 65 6916 8839 E-mail address: srmsupport@spgroup.com.sg Operating hours (Singapore Time): - Mon to Fri: 8:30am to 12:30pm; 1:30pm to 5:00pm - Closed on Sat, Sun & Public Holidays __________________________________________________________________________________ Page 5 of 78 S SRM User Guide Version 1.04 (Apr 2022) 2. SYSTEM REQUIREMENTS The following are required to access and perform activities on SPSRM portal. • Internet connection • Computer with the following web browser: o Windows Operating System: Chrome or Edge o Mac Operating System: Safari • Browser settings: o Pop-up blocker must be disabled/turned off o Zoom is set to 100% Page 6 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3. IMPORTANT POINTS TO NOTE 3.1. AVOID LAST MINUTE SUBMISSIONS Suppliers are encouraged to familiarise themselves with the SPSRM System when they are granted access by way of a User ID and password. Early bid submissions are strongly encouraged. Last minute submissions may induce panic and this increases risk of failure to submit on time. Moreover, if Suppliers encounter any issues while submitting their bids and need to seek our assistance (Contact Us), there may not be sufficient time for us to provide help. Bid submissions after the submission deadline will not be accepted. __________________________________________________________________________________ 3.2. DO NOT LOG IN AT MULTIPLE LOCATIONS WITH A USER ID Do not log in at multiple locations* with a User ID at the same time. *The following are examples of multiple locations login: e.g.1: At two or more computers and logged in at all respective computers’ browser e.g.2: On a single computer but logged in at two or more different browsers (e.g. Chrome and Safari) Multiple logins with a single User ID may trigger the security feature to lock down the User ID, preventing activities within SPSRM. The time-out for the User ID to be unlocked may take up to 15 minutes from the last activity performed with the User ID. __________________________________________________________________________________ 3.3. ALWAYS CLOSE ALL BROWSER WINDOWS AFTER LOGGING OUT OF SRM Suppliers are recommended to close all browser windows after logging out of SRM. This will ensure the session’s cookies/cache is fully cleared. __________________________________________________________________________________ 3.4. UPDATING DOCUMENT CONTENT (REFRESH) The Refresh button may be used to update content in a particular area or the entire document. For faster update processing, it is recommended to use the Refresh button if it is available within the window (avoid using the browser’s refresh function). The Refresh button may be displayed in icon or in text: __________________________________________________________________________________ Page 7 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3.5. AVOID USE OF BROWSER’S CLOSE BUTTON Note: Use the browser’s Close button only if there is no Close button within the window. Using the browser’s Close button may terminate the system’s processing prematurely. As the processing was interrupted, the system may not recognise the activity has been completed and this will lock the SPSRM document that was closed with the browser’s Close button. It may take up to 15 minutes for the lock to time out. To prevent this, use the Close button within the window if available. The pop-up box on the right will be displayed in two scenarios: i. The document in edit mode is already opened in another browser window. Solution: Check through the browser windows for the same document and continue with the required activities at that window. ii. The document was previously closed with the browser’s Close button. Solution: Check that there was no other opened browser window for the document. If so, wait for 15 minutes for the lock to time out before proceeding with the required activities again. __________________________________________________________________________________ Page 8 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3.6. VERIFY TRANSACTION WAS SUCCESSFUL To detect unexpected error/failure, for important transactions, please verify the transaction was successful. For example: Response submission, please refresh the RFx List and check that the Response Number column against the RFx has a number and the Response Status is “Submitted”. Successful submissions will have RFx Response number with “Submitted” status __________________________________________________________________________________ 3.7. SYSTEM MESSAGES System messages are displayed at the top of the screen. __________________________________________________________________________________ 3.7.1. Error messages Error messages are indicated with the red icon . All errors in the document must be resolved before submission is allowed. Example of error message __________________________________________________________________________________ Page 9 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3.7.2. Warning messages Warning messages are indicated with the yellow icon . The warning message is an alert to check the areas indicated. Please review/check the areas indicated and proceed if no issues found. Submission is allowed regardless the presence of warning message(s). Example of warning message __________________________________________________________________________________ 3.7.3. Informational messages Informational messages are indicated with the green icon . This is for information which requires no action to be taken. Example of informational message __________________________________________________________________________________ Page 10 of 78 S SRM User Guide Version 1.04 (Apr 2022) 4. ACCESS & LOGON 4.1. ACCESSING THE PORTAL 4.1.1. Direct with SPSRM URL SPSRM Portal may be accessed directly with URL https://srm.spgroup.com.sg. __________________________________________________________________________________ 4.1.2. From SP Group Corporate website Alternatively, go to SP Group Corporate website with URL https://www.spgroup.com.sg. At the homepage, click on Login. At the pop-up box, click on Supplier Relationship Management System (SRM). The SPSRM Portal will be displayed in a separate window/tab (depending on your browser settings). Page 11 of 78 S SRM User Guide Version 1.04 (Apr 2022) 4.2. LOG IN TO THE SRM PORTAL With effect from 21 March 2022, the mandatory Multi-Factor Authentication (MFA) has been enabled for login to SRM portal. All Users must be authenticated with their password and the passcode generated from their registered mobile device before they can be logged in to the SRM portal. Refer to the SPSRM MFA User Guide or the SPSRM MFA Quick Start Guide available at https://www.spgroup.com.sg/resources?page=1&category=Procurement __________________________________________________________________________________ Page 12 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5. SUPPLIER SELF-SERVICE 5.1. ACCOUNT TYPES There are two account types for SRM: Authorised Representative; Contact Person. For each entity, only one (1) Authorised Representative account is issued (refer to SPSRM Supplier Registration Guide for details on the registration process). The maximum number of Contact Person accounts allowed for each entity is ninety-nine (99). __________________________________________________________________________________________ 5.1.1. Authorised Representative The Authorised Representative is assigned with Administrator rights to perform the following activities in SPSRM System: • Maintain Company Data (Product Category selection) • Create Contact Person Account • Maintain Contact Person Data (Name, Phone/Fax Numbers, E-mail Address) • Lock / Unlock Contact Person Account • View RFx • RFx Response related activities (e.g. Create, Submit, etc) Note: Please Contact Us if there are updates needed to the Company Data (e.g. address change) or to the Authorised Representative (e.g. change of Authorised Representative’s particulars). __________________________________________________________________________________________ 5.1.2. Contact Person Contact Person Account is a non-Administrator role which will only have basic rights such as display Company/Own Data and bidding activities (e.g. View RFx, RFx Response related activities). __________________________________________________________________________________________ 5.1.3. Summary of Authorised Representative and Contact Person Privileges Activity Description Reset Own Password Create Contact Person Account Display Company Data Edit Company Data: Product Category Edit Company Data: Company Details, Address Data, Contact Data Display Own Data Edit Own Data Display Other Contact Person Data Edit Other Contact Person Data Lock/Unlock Contact Person Account Display RFx Create/Display/Edit RFx Response Authorised Representative Account Contact Person Account Page 13 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2. SELF-SERVICE ACTIVITIES Suppliers may experience a pop-up at the bottom of the screen for allowing an add-on. Please note that this add-on is NOT REQUIRED for SRM. Suppliers may click on the grey “X” to close the pop-up notice whenever it appears. Note: If the add-on was allowed and enabled, Suppliers may experience a time lag of up to 10 seconds when navigating between the links/performing activities under the Supplier Data tab. Page 14 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.1. Company Data Company data pertaining to address and contact details cannot be changed by the Authorised Representative. Please Contact Us if there are updates needed to the Company Data (e.g. address change). The data under Company Details, Address Data and Contact Data cannot be edited. Page 15 of 78 S SRM User Guide Version 1.04 (Apr 2022) Scroll down the page to view the Product Categories section. Selection updates can only be done by the Authorised Representative. Notifications will be sent to the Authorised Representative’s e-mail address when there are opportunities published that matches the selected category. Page 16 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________________ 5.2.2. Create User [Restricted to Authorised Representative] This allows the Authorised Representative to create the Contact Person. The User ID and password will be sent to the Contact Person’s e-mail address upon successful creation. Page 17 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 18 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3. Find User [Restricted to Authorised Representative] Administrative maintenance (update Contact Person data; lock/unlock Contact Person) of Contact Person accounts may be done using this function. Page 19 of 78 S SRM User Guide Version 1.04 (Apr 2022) Status User Status: Active User Status: Inactive Lock Status: Locked Lock Status: Not Locked What it means User has successfully logged in to SPSRM User has never logged in to SPSRM since creation of User User has been locked and cannot log into SPSRM User can log in to SPSRM and perform RFx related activities Page 20 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3.1. Display Selected Contact Person’s details Page 21 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3.2. Edit Selected Contact Person’s details Page 22 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3.3. Lock/Unlock selected Contact Person Contact Person accounts that are no longer active may be locked. The locked Contact Person account will not be able to log into the SRM portal. A locked Contact Person account may be unlocked any time by clicking on the Unlock button. Lock Contact Person Page 23 of 78 S SRM User Guide Version 1.04 (Apr 2022) Unlock Contact Person Page 24 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.4. Own Data Authorised Representatives/Contact Persons may view their own details here. Please Contact Us if there are updates needed to the Authorised Representative’s data (e.g. change of e-mail address). Contact Person’s data may be updated by the Authorised Representative. Please refer to 5.2.3.2 Edit Selected Contact Person’s details. __________________________________________________________________________________________ 5.3. FORGOT USER ID 5.3.1. Authorised Representative Account Please send e-mail to srmsupport@spgroup.com.sg with the Authorised Representative’s e-mail address containing: E-mail Subject E-mail Content Request for Authorised Representative’s User ID Full Company Name: [Supplier to insert] Company’s Unique Entity Number: [Supplier to insert] Authorised Representative’s Name: [Supplier to insert] Note: Please Contact Us at our hotline if you are in urgent need of the User ID. __________________________________________________________________________________________ 5.3.2. Contact Person Account Please approach your Authorised Representative to obtain your Contact Person User ID. Authorised Representative account possesses administrator rights to retrieve all Contact Persons created for the Company. Please refer to 5.2.3 Find User. Page 25 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.4. FORGOT PASSWORD / RESET PASSWORD MFA Registration This website is best experienced on Chrome or Edge or Safari Page 26 of 78 S SRM User Guide Version 1.04 (Apr 2022) Sample of password reset email __________________________________________________________________________________________ 5.4.1. Before registration of MFA device Proceed to MFA registration page at https://srm.spgroup.com.sg/otp. 1 Enter User ID 3 Click Log On button 2 Enter password indicated in the email Page 27 of 78 S SRM User Guide Version 1.04 (Apr 2022) Prompt to change password. User will be logged in to the MFA registration screen once the password is successfully changed. User may proceed to set up the mobile device. Once mobile is successfully set up, User can log in to SRM portal with the password and passcode (generated from the SAP Authenticator App on the mobile device). 1 Enter password indicated in the email 3 Click Change button to confirm password 2 Enter password of your choice. Repeat the password at Confirm Password __________________________________________________________________________________________ 5.4.2. After registration of MFA device Proceed to SRM login at https://srm.spgroup.com.sg. 2 Enter password indicated in the email Page 28 of 78 S SRM User Guide Version 1.04 (Apr 2022) Prompt to enter the PASSCODE from the SAP Authenticator App on the registered mobile device. 1 Enter passcode generated from the SAP Authenticator App on the registered mobile device 2 Click on Log On button Prompt to change password. User will be logged in to the SRM portal once the password is successfully changed. 1 Enter password indicated in the email __________________________________________________________________________________ Page 29 of 78 S SRM User Guide Version 1.04 (Apr 2022) 6. VIEW OPPORTUNITIES Opportunities are referred to as “RFx” (Request For x). Header Name What it means 1. Event Number RFx reference number 2. Event Description Description of the purchase 3. Start Date / Start Time Date and time the RFx was published 4. End Date / End Time Closing date and time of the RFx (Submission Deadline) __________________________________________________________________________________ 6.1. BEFORE LOGGING IN Suppliers may display all active public opportunities prior to logging in. Note: Public viewing of RFx details (i.e. before logging in to the portal with User ID) is limited to the Site Showround and Eligibility. 6.1.1. Display List of Public RFx Enter this URL in the browser’s address field: https://srm.spgroup.com.sg/irj/portal/anonymous Page 30 of 78 S SRM User Guide Version 1.04 (Apr 2022) ____________________________________________________________________________________________________ 6.1.2. Display RFx’s Eligibility and Site Showround Page 31 of 78 S SRM User Guide Version 1.04 (Apr 2022) Example of Site Showround pop-up box displaying the RFx’s site showround details: Example of Eligibility pop-up box displaying the RFx’s eligibility details: Page 32 of 78 S SRM User Guide Version 1.04 (Apr 2022) 6.2. AFTER LOGGING IN After logging in, Suppliers will be able to display all details of RFxs. Note: RFxs that have closed (i.e. Submission Deadline already over) will only be displayed if Suppliers had saved/submitted RFx Response for the RFx. MFA Registration This website is best experienced on Chrome or Edge or Safari RFx Overview screen will be displayed after clicking on the RFx tab. The Overview screen displays the list of RFxs. Page 33 of 78 S SRM User Guide Version 1.04 (Apr 2022) From Section 7 onwards, Suppliers must be logged in to SPSRM for the functions to be available 7. DISPLAYING RFX 7.1. RFX OVERVIEW __________________________________________________________________________________ 7.1.1. Active Queries The query is defaulted to eRFxs All. All Published Ended Completed All queries under eAuctions Lists all RFxs (Published, Ended and Completed) Lists active RFxs (i.e. submission deadline not over) Lists RFxs which submission deadline is over (must have RFx Response created) Lists RFxs which submission deadline is over (must have RFx Response created with Event Status: Transaction Completed Not applicable Page 34 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.1.2. Quick Criteria Maintenance This is an optional feature which allows Supplier to further filter RFxs based on the criteria selection. Note: Event Status is the same function as 7.1.1 Active Queries Suppliers are recommended to use the following Search Criteria: Event Number Deadline Date Flag Status (of RFx Response) Enter RFx Reference Number. It should be 10 characters in length. Wildcard search is possible by including asterisks (e.g. QO118*). Possible selections: • Today: Lists RFxs ending on the current date • Next 7 Days: Lists RFxs ending within the next 7 days • Next 30 Days: Lists RFxs ending within the next 30 days • Next 90 Days: Lists RFxs ending within the next 90 days • Next 12 Month: Lists RFxs ending within the next 12 months Possible selections: • Saved: Lists RFxs with RFx Response having Saved status • Bid Submitted: Lists RFxs with RFx Response having Submitted status • Bid Rejected: Lists RFxs with RFx Response having Rejected status • Bid Accepted: Lists RFxs with RFx Response having Accepted status • Transaction Completed: Lists RFxs with RFx Response having Transaction Completed status • Deleted: Not applicable • Bid returned: Not applicable Page 35 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.1.3. RFx List Area For better visibility, the RFx List Area will be presented in two parts. Part 1 Note: Other than Refresh and Export buttons, the rest of the buttons will become active only when RFx is selected Button Action A new window will pop-up displaying the RFx Response window in edit mode Note: This action is only active if there is NO existing RFx Response created for the selected RFx (i.e. Response Number field does not contain any RFx Response Number) A new window will pop-up displaying the selected RFx A new window will pop-up displaying the RFx Response window in display mode Note: This action is only active if there is existing RFx Response created for the selected RFx (i.e. Response Number field contains RFx Response Number) Generates a pdf extract of the Response Note: This action is only active if there is existing RFx Response created for the selected RFx (i.e. Response Number field contains RFx Response Number) Refreshes the RFx listing Exports the current listing of RFxs into an excel file Header Name Event Number Event Description Event Status Start Date End Date Response Number What it means RFx reference number Description of the purchase Status of RFx Date the RFx was published Closing date of the RFx (Submission Deadline) Supplier’s RFx Response reference number (e.g. 62xxxxxxxx) Note: This field will be empty unless RFx Response has been created and saved and/or submitted Page 36 of 78 S SRM User Guide Version 1.04 (Apr 2022) Part 2 Header Name Response Status Event Version Response Version Q&A Start Time End Time RFx Long Description What it means Status of RFx Response RFx version (i.e. number of changes to RFx) RFx Response version (i.e. number of changes to RFx Response) Not applicable Time the RFx was published Closing time of the RFx (Submission Deadline) Detailed description of the purchase Note: It is possible for this field to be blank if detailed description is unnecessary for the RFx Page 37 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.2. DISPLAY RFX DOCUMENT 7.2.1. Display RFx: Method 1 Page 38 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.2.2. Display RFx: Method 2 Page 39 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.3. UNDERSTANDING RFX/RFX RESPONSE INTERFACE RFx and RFx Response are presented in a similar layout as detailed below: 1. Document Description - Document Mode: Display or Edit - Document Type: RFx or RFx Response 2. Header Buttons Buttons for activities relating to the document are displayed here 3. Header Document Info Provides a brief of key information (e.g. RFx Number, Submission Deadline, etc) 4. Header tabs Tab separators for different Header areas 5. Item tabs Tab separators for different area of Item details 1. Document Description 2. Header Buttons 3. Header Document Info 4. Header tabs 5. Item tabs Items tab: Click on Details button or Line Number hyperlink to display the Item Details area Item overview table Display Item Details: Click Details or Line Number hyperlink Page 40 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.4. REGISTER INTEREST & INDICATE PARTICIPATION INTENT 7.4.1. Register Interest • Registration is only applicable for public RFxs; not required for closed RFxs • Registration is mandatory before a RFx Response can be created for public RFxs Suppliers who have registered interest for a RFx will be kept informed of updates (if any) to the RFx. The e-mail notification will be sent to the e-mail address of the User ID used in the RFx registration. Page 41 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.4.2. Indicate Participation Intent Suppliers may indicate their participation intent at the RFx. The selected participation intent may be changed any time before the RFx’s submission deadline. Example: Supplier is interested to submit a Response, clicks on the Participate button. Subsequently, due to some reason, Supplier is now unable to submit a Response. Therefore, Supplier displays the RFx and clicks on the Do Not Participate button to change participation intent. Page 42 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.5. RFX HEADER TABS 7.5.1. RFx Information tab RFx information tab contains vital information pertaining to the RFx. Suppliers are reminded to take note of the dates stated herein when preparing for the RFx Response submission. Note: For avoidance of doubt, all date and time displayed are subject to Supplier’s computer’s Time Zone in the Date and Time settings. Singapore time zone is displayed with UTC+8. __________________________________________________________________________________ 7.5.2. RFx Items tab RFx Items tab contains item(s) which will be copied over to the RFx Response. Supplier will need to enter the applicable rate/price for the item. Note: For certain RFxs (e.g. Offer is to be made in Percentage Variation on the established Schedule of Rates/Prices; etc), Suppliers may be required to enter a mock value of S$1.00 in order to submit the RFx Response. Page 43 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 44 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.5.3. Notes and Attachments tab __________________________________________________________________________________ 7.5.3.1. Notes Notes contains Site showround/Briefing Detail and Tender Eligibility. To display either of the notes, click on the relevant note’s hyperlink to view the complete details. Page 45 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 7.5.3.2. Attachments The RFx Documents (e.g. Specifications; Schedules; Conditions of Contract; etc) will be available for download under this section. Page 46 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8. RFX RESPONSE – CREATE/SAVE/SUBMIT/EDIT/DELETE/WITHDRAW To respond to a RFx, RFx Response must be submitted. The RFx Response allows Suppliers to enter their offer and upload attachments. 8.1. CREATE RFX RESPONSE • Supplier must have already registered interest for the RFx to be able to see the “Create Response” button (See 7.4.1) • “Create Response” button is available only within the Submission Deadline date and time 8.1.1. Method 1: At RFx Overview Page 47 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 48 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.1.2. Method 2: From RFx Page 49 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 50 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.2. SAVE VS SUBMIT RFX RESPONSE 8.2.1. Save RFx Response RFx Response may be saved any time after the creation. RFx Response in “Saved” status is a draft version which is only available to the Supplier; SP Group will not be able to receive/view it. • RFx Response in “Saved” status is a draft version which is viewable only by Supplier; SP Group will not be able to receive/view the RFx Response • Saving is possible only within the Submission Deadline date and time After a RFx Response is created (see 8.1) or edited (see 8.3), Supplier may save it any time by clicking the Save button. This allows the changes/updates to the RFx Response thus far to be saved and Supplier may edit the saved RFx Response any time as long as it’s done before the Submission Deadline. Note: Suppliers are encouraged to save their edits to the RFx Response to prevent any loss due to system time-out (occurs when there’s inactivity of 15 mins) or disruption to internet connectivity. Page 51 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.2.2. Submit RFx Response RFx Response must be submitted prior to the Submission Deadline for SP Group to receive and view the RFx Response after the Submission Deadline. • Supplier MUST submit their RFx Response so that after the Submission Deadline, SP Group is able to receive and view the RFx Response • No one other than Supplier is able to view their RFx Response (in any status) before the Submission Deadline • Submission is possible only within the Submission Deadline date and time Once Supplier is satisfied with the RFx Response and ready to submit it, click on the Submit button. Page 52 of 78 S SRM User Guide Version 1.04 (Apr 2022) If the RFx Response was previously saved, the Submit button is available only when the RFx Response is in the edit mode (i.e. click the Edit button). Page 53 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.3. EDIT RFX RESPONSE • There must be an existing RFx Response to edit it • RFx Response with “Submitted” status may be edited (before Submission Deadline) but the updated RFx Response must be submitted again • Edit is possible only within the Submission Deadline date and time Page 54 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.4. DELETE RFX RESPONSE Suppliers may use this function (before the Submission Deadline) to delete a RFx Response that is no longer required. • Delete is available for RFx Response that was not submitted (i.e. RFx Response does not have any prior active version in “Submitted” status) • Deletion is possible only within the Submission Deadline date and time Page 55 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 56 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.5. WITHDRAW RFX RESPONSE Suppliers may use this function (before the Submission Deadline) to retract their RFx Response if they are no longer able to offer the goods/services. When the RFx Response is in the “Withdrawn” status, SP Group will not be able to view Supplier’s RFx Response nor any of the attachment(s) in it. • Withdraw can only be done for RFx Response that was submitted • Withdraw is possible only within the Submission Deadline date and time • Suppliers may re-submit RFx Response after withdraw, but it must be done within the Submission Deadline date and time Page 57 of 78 S SRM User Guide Version 1.04 (Apr 2022) Withdraw activities completed, this window may be closed. Re-submit RFx Response: Page 58 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 59 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9. RFX RESPONSE – ENTERING DATA To submit an RFx Response, the key tabs for data entry are Information, Items and Notes and Attachments. The other tabs are for information purposes (e.g. Summary; Tracking) or not in use (e.g. Business Workspace; Business Attachments). 9.1. INFORMATION TAB Field Name Action required? 1. Currency This field will be in display mode if selection of foreign currency is not activated for the RFx. If foreign currency selection has been activated, Suppliers may select the required currency as available from the dropdown list. 2. Target Value of RFx Response Note: Currency should be left in Singapore Dollars if the RFx Response contains mix of various currencies (e.g. Item 1 offered in SGD, Item 2 offered in USD) No entry required from Supplier. Offer value should be completed in the Form of Base/Alternative Tender/Quotation, whichever applicable (available in the RFx Documents). Note: This field may not be visible for some RFxs 3. Terms of Payment No entry required and Supplier may disregard this field. Terms of Payment shall be as per specified in the Conditions of Contract (available in the RFx Documents). 4. Incoterm No entry required from Supplier. Incoterm (if applicable) shall be specified in Supplier’s bid document that should be uploaded under the Attachments section (see xxx). 5. Supplier’s Contact Person Data 6. Bidder Defect Liability Period Optional entry. Contact Person to be entered in event SP Group needs to contact Supplier on matters pertaining to the RFx. These fields are optional as the Contact Person and contact details may be specified in Supplier’s bid document that should be uploaded under the Attachments section (see xxx). This field is defaulted to the Defect Liability Period required by SP Group but it may be updated by the Supplier as required. Page 60 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.2. ITEMS TAB Item(s) is/are copied over from the RFx upon creation of the RFx Response. Suppliers are required to enter their offer rate(s)/price(s) for the item(s). Note: For certain RFxs (e.g. Offer is to be made in Percentage Variation on the established Schedule of Rates/Prices; etc), Suppliers may be required to enter a mock value of S$1.00 in order to submit the RFx Response. __________________________________________________________________________________ 9.2.1. Enter Price/Selection of Reason for 0.00 value response 9.2.1.1. Material Material Items can be identified by this icon under the “Line Number” column. i. Foreign Currency selection DEACTIVATED Item Overview table: Unit Rate/Price may be entered in the “Price” field for the item. OR Page 61 of 78 S SRM User Guide Version 1.04 (Apr 2022) Item Data tab: Unit Rate/Price may be entered in the “Price” field for the item. For selection of the reason for 0.00 value, scroll down the window, it will be available below the Delivery Days field: Page 62 of 78 S SRM User Guide Version 1.04 (Apr 2022) ii. Foreign Currency selection ACTIVATED Item Overview table: Entry of Unit Rate/Price is not allowed. Page 63 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.1.2. Service (under Outline) Under the “Line Number” column: - Outline Items identified by this icon . Price cannot be entered for Outline Items. - Service Items identified by this icon . Price must be entered at Service Items. Page 64 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ i. Foreign Currency selection DEACTIVATED Item Overview table: Unit Rate/Price may be entered in the “Price” field for the Service Item. Item Data tab: Unit Rate/Price may be entered in the “Price” field for the Service Item. OR Page 65 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ ii. Foreign Currency selection ACTIVATED Item Overview table: Entry of Unit Rate/Price is not allowed. Page 66 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.2. Add Item • If the “Add New” button in the RFx Response is inactive, this function is not available 9.2.2.1. Add New Item This function may be used to add new items into the RFx Response. Page 67 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.2.2. Add Alternative Item This function may be used to add alternative items to SP Group Buyer’s created items into the RFx Response. E.g. Supplier offers value “1.00” for Item A and there is an alternative offer for Item A at “0.90”. Use this function to add the alternative “0.90” offer for Item A. Page 68 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 69 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.2.2.3. Add Substitute Item This function may be used to add substitute items to SP Group Buyer’s created items into the RFx Response. E.g. Supplier has no offer for Item A, however, there is a substitution item which may function the same as Item A at “1.00”. Use this function to add the substitute item at “1.00” offer for Item A. Page 70 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.2.4. Add Supplement Item This function may be used to add supplement items to SP Group Buyer’s created items into the RFx Response. E.g. Supplier has offer for Item A and in addition to that, there are supplementary items which SP Group Buyer may wish to consider along with Item A. Use this function to add the supplementary item for Item A. Page 71 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 72 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.2.3. Delete Item Only items added by Suppliers may be deleted. __________________________________________________________________________________ Page 73 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.3. NOTES AND ATTACHMENTS TAB 9.3.1. Notes Suppliers may add remarks for their RFx Response using this function. However, Suppliers are encouraged to enter offer-related remarks in their proposal/write-up submission in the attachments. Page 74 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.3.2. Attachments • Maximum file size is limited to 20MB per file • Allowed file types: .bmp, .doc, .docx, .jpeg, .jpg, .ods, .odt, .pdf, .png, .ppt, .pptx, .rtf, .xls, .xlsx, .zip • Files encrypted with password cannot be uploaded • Suppliers are encouraged to zip up the files (not exceeding 20MB per zip file) for ease of upload Proposals, brochures, etc in softcopy may be added to the RFx Response under this section. 9.3.2.1. Add Attachment Page 75 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 76 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.3.2.2. Delete Attachment Page 77 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ - End of Document - Page 78 of 78

Media Statement ELECTRICITY SUPPLY DISRUPTION Singapore, 18 September 2018 – Electricity supply to parts of Singapore was disrupted at about 1.18 am today. Supply was fully restored within 38 minutes, by 1.56 am today. (Timing updated) We apologise for the inconvenience caused and thank the public for their patience. About 146,797 residential and commercial customers were affected. Our officers were immediately deployed to the affected areas and our priority was to restore supply as safely and quickly as possible. The areas affected were Boon Lay, Choa Chu Kang, Clementi, Jurong, Pandan Loop, Aljunied, Geylang, Tanjong Rhu, Mountbatten, Kembangan, Bedok, East Coast, Ang Mo Kio, Bishan, Thomson, Mandai, Admiralty, Sembawang and Woodlands. In our preliminary findings, the disruption was due to partial loss of supply from two power generation units. Our investigations are ongoing.

Media Coverage Catch the latest news on SP All Years 25 Sep 2023 Berita Harian Online - SP Group wins tender for first district cooling project in Thailand Source: Berita Harian Online © Singapore Press Holdings Limited. Permission required for reproduction. 25 Sep 2023 The Business Times - SP Group wins tender for first district cooling project in Thailand Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 24 Sep 2023 Lianhe Zaobao - SP Group wins tender for first district cooling project in Thailand Source: Lianhe Zaobao © Singapore Press Holdings Limited. Permission required for reproduction. 24 Sep 2023 The Business Times Online - SP Group wins tender for first district cooling project in Thailand Source: The Business Times Online © Singapore Press Holdings Limited. Permission required for reproduction. 15 Sep 2023 The Business Times - Powering up land use Source: The Business Times © SPH Media Limited. Permission required for reproduction 15 Sep 2023 The Business Times - Labrador Tower set to showcase SP Group’s green, digital energy prowess Source: The Business Times © SPH Media Limited. Permission required for reproduction 14 Sep 2023 The Business Times - Labrador Tower set to showcase SP Group’s green, digital energy prowess (Online) Source: The Business Times Online © SPH Media Limited. Permission required for reproduction 09 Sep 2023 The Business Times Online - SGX SP Group Charity Golf Events Raise More Than $900,000 Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 27 Aug 2023 The Straits Times - A good engineer likes to be challenged": Mentor's tough assignments sharpen skills of next generation Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction. 24 Aug 2023 The Business Times - SP Group, Frasers Property to jointly develop smart energy solutions in Vietnam industrial park Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. 1 ... 11 12 13 ... 49

SP Contractor Portal User Guide 1 .............................................................................................. 1 SP CONTRACTOR PORTAL USER GUIDE .......................................................... 1 1. Accessing the portal .................................................................................................................................... 3 2. Register for an account .............................................................................................................................. 3 3. APPLYING FOR RES ...................................................................................................................................... 8 4. APPLYING FOR REO .................................................................................................................................. 15 5. Applying for NCE ........................................................................................................................................ 22 6. APPLYING FOR NCD .................................................................................................................................. 31 7. APPLYING FOR DRAWINGS/PLAN REQUESTS .................................................................................. 35 8. APPLYING FOR JOINTER PASS ............................................................................................................... 40 9. APPLYING FOR CONTRACTOR PASS .................................................................................................... 42 10. PAYMENTS .............................................................................................................................................. 48 11. RESUMING A PAUSED APPLICATION ............................................................................................. 49 2 1. Accessing the portal Navigate to [Production URL] in your browser. Recommended Browsers: Latest versions of Chrome, Firefox, Safari 2. Register for an account Click on Register. Fill in the required details. 3 If you are a freelancer, or do not have a company, be sure to check the box at the bottom of the form. If you are applying on behalf of a company, provide the name of the company and company registration number. 4 Provide any required documents e.g. Authorization Letter from Company. Select a file, then click Upload Attachment. Upon successful upload, a message will be shown. 5 Click Next to complete your registration. Check your email provided earlier, for the acknowledgement. SP Group will process your application. Once approved, you will receive the following email: 6 Click on here link to go to the Portal and complete your registration. You will be asked to set your security questions and answers (all fields are mandatory) for account recovery, and a new password (at least 8 characters with 1 letter and 1 number). 7 Once successful, you will be shown the Contractor Portal landing page. 3. APPLYING FOR RES Click on Apply for NCE on the main page or Apply for NCE from the NCE dropdown list. 8 The RES application screen will appear. You will require the following information: • One recent Passport Sized Photograph with white background • Personal Particulars of Applicant • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Employment Records • Certificate of Achievement for Registered Earthworks Supervisor Course from SIPG or • Certificate of Successful Completion ("CSC") for Registered Earthworks Supervisor Course from BCA or • Certificate of Successful Completion ("CSC") for Registered Earthworks Supervisor Course from SCAL Academy and • Letter from employer stating minimum of 2 years site supervisory experience • Fit for Work Certification from a Doctor (for applicants above 65 years old) 9 Select the application type. For Renewal/Replacement, an existing RES number (e.g. 789X01/01/1950) must be provided. The system will determine if this is a renewal or replacement application, based on the expiry date of the existing pass. Enter the necessary details and click next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 10 You may pause the application by pressing on the Pause button, when it is available. You will be asked to enter a description to help you remember why you paused the application. See section RESUMING A PAUSED APPLICATION on how to resume a paused application. 11 In the File Upload screen, please provide a passport photo and supporting documents. Allowed file types are PDF, JPG, PNG. You can drag the frame to fit the photo in the frame. Press Crop & Save to ensure the photo is saved. All files are mandatory. You will not be allowed to proceed until all files are provided. Press Done when the upload of each file is complete, to attach them to the application. 12 At the summary page, review your entries and ensure you mark the checkbox, agreeing to the declaration and terms and conditions of the application. You will then be given an application number, which you can refer to when enquiring about the status of your application. Click Next to proceed with payment. 13 You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. Enter your credit card details in the secured page and upon successful payment, you will be redirected back to the SP Contractor Portal and be shown the 14 payment page. You may obtain a copy of the receipt by clicking on Receipt in the Notes and Attachments section. 4. APPLYING FOR REO Click on Apply for REO in the main page or Apply for REO from the REO dropdown list. The REO application screen will appear. You will require the following information: • One recent Passport Sized Photograph with white background 15 • Personal Particulars of Applicant • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Employment Records • Certificate of Training for Underground Services Detection Course from SP PowerGrid Ltd / Certificate of Attendance for Underground Services Detection Course from SP TCC or • Certificate of Successful Completion ("CSC") / Skills Evaluation Certificate (Knowledge) ("SEC (K)") for Construction Plant Operator / Hydraulic Excavator Operation Course from BCA and • Coretrade Registration Statement with Hydraulic Excavator Operation Result Slip from BCA • Fit for Work Certification from a Doctor (for applicants above 65 years old) Select the application type. 16 For Renewal/Replacement, an existing REO number (e.g. 789X01/01/1950) must be provided. The system will determine if this is a renewal or replacement application, based on the expiry date of the existing pass. Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 17 You may pause the application by pressing on the Pause button when it is available. You will be asked to enter a description to help you remember why you paused the application. See section RESUMING A PAUSED APPLICATION on how to resume a paused application. In the File Upload screen, please provide a passport photo and supporting documents. Allowed file types are PDF, JPG, PNG. 18 You can drag the frame to fit the photo in the frame. Press Crop & Save to ensure the photo is saved. All files are mandatory. You will not be allowed to proceed until all files are provided. Press Done when upload of each file is complete, to attach them to the application. At the summary page, review your entries and ensure that you mark the checkbox, agreeing to the declaration and terms and conditions of the application. 19 You will then be given an application number, which you can refer when enquiring about the status of your application. Click Next to proceed with Payment. You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. 20 Enter your credit card details in the secured page and upon successful payment, you will be redirected back to the SP Contractor Portal and shown the Payment page. You may obtain a copy of the receipt by clicking on Receipt in the Notes and Attachments section. 21 5. Applying for NCE Click on Apply for NCE on the main page or Apply for NCE from the NCE dropdown list. The NCE application screen will display and you will need to prepare the following information: • Personal Particulars of Applicant • Name and RES Pass number of at least 1 Registered Earthwork Supervisor • Project Owner's Particulars • Contract Details • LCDW Particulars (Cable NCE) • Work Details 22 Select the application type. There is a new application type that combines both Cable & Gas applications together. Select this if your earthwork is near both cables and gas pipelines. Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 23 Valid RES pass numbers must be provided. The pass numbers are in the format of last 4 characters of NRIC and birthdate (in dd/mm/yyyy), e.g. 123X31/12/1950. REO information is not mandatory. Select the Project Principal agency. If not available, select N/A. 24 If Agency is selected, enter the supervisor name and details as well. For Combined Cable & Gas and Cable applications, provide LCDW details. LCDW License No should be in the format of NNNN-NNNN (1234-1234). Check with EMA for license information. If the application is an Emergency Application, provide the required information. 25 Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. Map selection allows you to select any shape where the two furthest points are 1.5km apart. Street names within 500m of the center point of the selected area will be returned. 26 After the area is marked and you click Submit at the bottom of the page, the system will attempt to retrieve road names from SLA’s OneMap service. Thereafter please provide detailed description of the work area and work details. The system will also attach the drawn area to the application automatically, to be used as the site plan. After entering works details and clicking Next, you will be required to attach documents depending on the type of application. 27 For uploaded files, if you wish to remove them, click on X to remove the uploaded file. To preview the files, you can click on the file to download it to view. You will be able to review your entries before submission. 28 Please agree to the terms and conditions by checking the box at the bottom of the page. After clicking next, you will be provided with an Application number, and be prompted to make payment. 29 You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. Once payment is completed, you will be returned to the Portal to show your payment page, where you can download the receipt. 30 6. APPLYING FOR NCD Click on Apply for NCD on the main page or Apply for NCD from the NCD dropdown list. The NCD application screen will display and you will need to prepare the following information: • Earthworks Contractor Company Details • Earthworks Details • LCDW Details 31 Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. Map selection allows you to select any shape where the two furthest points are 1.5km apart. Street names within 500m of the center point of the selected area will be returned. 32 After the area is marked and you click Submit at the bottom of the page, the system will attempt to retrieve road names from SLA’s OneMap service. Thereafter please provide detailed description of the work area and work details. The system will also attach the drawn area to the application automatically, to be used as the site plan. 33 After entering works details and clicking next, you will be required to provide LCDW details. You will be allowed to review your entries before submitting. Please ensure the declaration is checked, in order to proceed. 34 After confirming, you will be provided with an application number. Upon clicking Finish, you will be brought to the first screen of a new application. You may continue or navigate away. 7. APPLYING FOR DRAWINGS/PLAN REQUESTS Click on Apply for Drawing/Plan Request on the main page or Apply for Drawing/Plan Request from the Drawing/Plan Request dropdown list. The As Built/Plan Request application screen will display and you will need to prepare the following information: • Applicant Details • Project Description Details 35 Select an application type. As-Built Drawings will be for Cable drawings. Surveyed Drawing will be for Gas pipe Drawings. Upon clicking Next, you will be asked for an Application Purpose. If Planning is selected, you can enter a Plan Request number (e.g. PR-2019000123). If Earthwork is selected, you must enter an NCE number (e.g. 201900123). 36 Enter the required details. If As-Built is chosen, you will be asked for the Project Officer Section. Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. For As Built and Surveyed Drawings, street names within 500m of the center point of the selected area will be returned. For Plan Requests, Map selection allows you to select any shape where the two furthest points are 1.5km apart. 37 Street names within 500m of the center point of the selected area will be returned. After selecting a map area, you will be asked to provide Project Details and a reason for the request. Thereafter, you will be allowed to review your entries before proceeding. Please ensure the checkbox is marked, indicating your agreement to the terms and conditions. For Plan Requests, you will be required to download a pre-filled Plan Request form for the Project Principal to sign before uploading it for MEA processing. Upon submission, you will be provided an application number. 38 Once MEA has reviewed your application, the status of the application will be set to “Ready for Payment”. You can view the status of your applications by clicking on My Drawing Requests for As Built/Surveyed Drawings or My Plan Requests for Plan Requests. Click on the Application No to see the details of your application. You can also communicate with the MEA/Project officer for any updates to your application via the Post Box at the right side of the screen. Once an application is ready for payment, you can pay for it using the Payment link. Steps are described in the Payments Section. 39 8. APPLYING FOR JOINTER PASS Click on Apply for Jointer Pass on the main page or Apply for Jointer Pass from the Jointers dropdown list. The Jointer application screen will display and you will need to prepare the following information: • One recent Passport Sized Photograph with white background • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Voltage applying for (LV, 6.6kV, 22kV) • Document Record of Supervised Jointing (for New Applicants) • Document Record of Supervised Jointing (for Renewals) • Fit for Work Certification from a Doctor (for applicants above 62 years old) You will also be required to check the checkbox to consent to the terms and conditions of the application. 40 Select an Application Type. Provide your personal details. Drag and drop your passport photo and click Crop & Save. Provide the required documents. 41 You will receive an application number at the end of the application. 9. APPLYING FOR CONTRACTOR PASS Click on Apply for Contractor Pass on the main page or Apply for Contractor Pass from the Contractor Pass dropdown list. If you cannot see the dropdown list, click on More. Begin by entering a Contract Number, selecting a Section, providing the Project Officer Name, Type of application and Voltage Level of works. Select N/A if this is not transmission or distribution related. 42 Once you click Submit, the contract description will be displayed. Click Confirm to continue. You will now be allowed to upload a list of applicants (in a fixed format comma delimited file). The guide for the format is available at [ProductionURL]/s/contractor-pass-fileupload-faq 43 Alternatively, you may choose to add applicants one by one. Provide the applicant NRIC/FIN last 4 characters, date of birth and role, then click Search. The applicant must have passed a Safety Course and have obtained VRS clearance. When the applicant is successfully found, the details will be retrieved from the system and you can proceed to provide the necessary additional information. 44 Upon completing the entry, you can either add a new applicant by clicking Add Applicant or go to the actual application by clicking Next. Repeat the steps above to add more applicants. Once done, you can click Next on the applicant detail screen, or Proceed to Application from the search applicant page. In the application page, you can add more applicants if required. 45 Otherwise, click on the Applicant Name to enter further details e.g. Provide a Passport Photo, Educational Certificates, Professional Certificates, Employment History etc. Enter additional details and upload necessary proof of experience, employment, certifcates, NRIC copy. Please note that for all documents containing NRIC/FIN, please mask the leading characters, leaving only the last 4 digits (including alphabet are showing) 46 After you have completed adding the details, please click on the application number to return to the application. Click Submit for Approval for SP to process the application 47 10. PAYMENTS To find outstanding payments, click on More and then click on My Outstanding Payments, or click on the box in the homepage. Select the applications you want to pay for and click on Pay Selected. 48 You will be redirected to Cybersource to complete payment. SP Contractor Portal accepts Visa and Mastercard payments. Upon successful payment, you will be redirected back to the Portal, where you can download your receipt. 11. RESUMING A PAUSED APPLICATION Applications that are paused can be resumed by clicking on the Paused Applications tab on the homepage. Click on the down arrow at the right and Resume to continue the application. 49 50