Media Release Singapore Power Wins Smart Grid Project Of The Year With Silver Spring Networks Partners Achieve Flexible Countrywide Deployment of 21st Century Energy Infrastructure Through Silver Spring IPv6 Platform with MicroAP Technology Kuala Lumpur, Malaysia - September 12, 2014 - Singapore Power (SP) won the 'Smart Grid Project of the Year' award at the Asian Power Awards 2014 today, for its programme with Silver Spring Networks, Inc. (NYSE: SSNI) to enable deregulated energy services in Singapore. This was enabled by SP's successful deployment of a smart infrastructure networking platform, with nation-wide coverage, through Silver Spring's IPv6 technology. Since April 2014, SP has successfully begun delivering deregulated energy services to 15,000 commercial and industrial (C&I) customers, in support of the Singapore government's policy to progressively liberalise the retail electricity market. In addition, SP leveraged Silver Spring's MicroAP Technology and a RF mesh canopy network to reach geographically dispersed customers, and maintain 99.5% meter read success rate. This helps SP ensure reliable communications from anywhere, at all times. "The Smart Grid Project of the Year award recognises Singapore Power for delivering reliable and efficient energy services to consumers. Through the deployment of new technology, SP has empowered our customers with more choice and the ability to better manage their energy usage, so as to achieve savings on electricity bills," said Peter Leong, Managing Director, Sp PowerGrid. "Silver Spring Networks is a key partner in the implementation of this country-wide platform. Through such partnerships, Singapore Power can continue to deliver greater value to Singapore consumers." "We congratulate Singapore Power on today's win and are happy to partner with them to deploy world-class infrastructure that helps deliver lower prices and greater choice to their customers," said Eric Dresselhuys, EVP of Global Development and Sales, Silver Spring Networks. "Utilities across Asia can look to Singapore Power as a best practice example for how to deploy smart grid services. Their sophisticated network canopy delivers scalable smart grid and smart city applications to help drive energy efficiency and new services for consumers for years to come." About Singapore Power Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP's world-class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost-effective worldwide. For more information, please visit www.singaporepower.com.sg. About Silver Spring Networks Silver Spring Networks is a leading networking platform and solutions provider for smart energy networks. Silver Spring's pioneering IPv6 networking platform, with over 19 million Silver Spring enabled devices delivered, is connecting utilities to homes and business throughout the world with the goal of achieving greater energy efficiency for the planet. Silver Spring's innovative solutions enable utilities to gain operational efficiencies, improve grid reliability, and empower consumers to monitor and manage energy consumption. Silver Spring Networks' customers include major utilities around the globe such as Baltimore Gas & Electric, CitiPower & Powercor, Commonwealth Edison, CP Energy, Florida Power & Light, Jemena Electricity Networks Limited, Pacific Gas & Electric, Pepco Holdings, Progress Energy and Singapore Power, among others. To learn more, please visit www.silverspringnet.com. # # # # Forward-Looking Statements This press release contains forward-looking statements about Silver Spring Networks' expectations, plans, intentions, and strategies, including, but not limited to statements regarding Silver Spring Networks' engagement with Singapore Power, and the benefits of that engagement to SP and its customers. Statements including words such as "anticipate", "believe", "estimate", "expect" or "future" and statements in the future tense are forward- looking statements. These forward-looking statements involve risks and uncertainties, as well as assumptions, which, if they do not fully materialize or prove incorrect, could cause our results to differ materially from those expressed or implied by such forward-looking statements. The risks and uncertainties include those described in Silver Spring Networks' documents filed with or furnished to the Securities and Exchange Commission. All forward-looking statements in this press release are based on information available to Silver Spring Networks as of the date hereof. Silver Spring Networks assumes no obligation to update these forward-looking statements.

Appendix 1 CPMS Quarterly Assessment Q2 FY25/26 CPMS Quarter Assessment Q2 FY25/26 (01 Jul 2025 – 30 Sep 2025) Results Q2 FY2526 CPMS Quarter Assessment 20 15 18 13 10 5 4 5 0 0 0 Grade A (≥90) Grade B (80 - 89) Grade C (70 - 79) Grade D (60 - 69) Grade E (50-59) Grade F (0-49) We have completed our second quarter for CPMS assessment based on the contracts that are CPMS applicable rendered to your respective company based on the following four (4) areas: (a) Safety; (b) Quality of Work; (c) Project & Risk Management; and (d) Value Added Services The contractors involved in CPMS with their respective grades are shown as below table. SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarter Assessment Q2 FY25/26 (01 Jul 2025 – 30 Sep 2025) Results The list of the contractors below is arranged in alphabetical order and not in any particular ranking sequence. Contractor Grade CHINA INTERNATIONAL WATER & ELECTRIC CORPORATION (S) PTE LTD CITI CONSTRUCTION & ENGINEERING PTE. LTD. DOSK CONTRACT SERVICES PTE. LTD. HAO DA PTE LTD HUAT BENG ENGINEERING CONSTRUCTION PTE LTD KEN-PAL (S) PTE. LTD. LIH MING CONSTRUCTION PTE. LTD. LONG ZHOU ENGINEERING PTE. LTD. MACBUILD CONSTRUCTION PTE. LTD. PACIFIC CENTRAL TEKNIK PTE LTD POWERCOM ENGINEERING WORKS PTE. LTD. SAM LAIN EQUIPMENT SERVICES PTE LTD SANGEETH CONSTRUCTION PTE LTD SER CHUAN CONSTRUCTION PTE LTD SING TEC DEVELOPMENT PTE. LTD. TAIHAN CABLE & SOLUTION CO., LTD. U GUAN CONSTRUCTION PTE. LTD. WENG GUAN TECHNOLOGY PTE LTD B SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 Contractor Grade CHUAN LIM CONSTRUCTION PTE LTD FURUKAWA ELECTRIC ENGINEERING SINGAPORE PTE LTD HANAKO CONSTRUCTION PTE. LTD. HSC PIPELINE ENGINEERING PTE LTD HYNERGY CORPORATION PTE. LTD. ILJIN ELECTRIC CO., LTD SINGAPORE BRANCH JIN CHOON CIVIL ENGINEERING PTE. LTD. LEY CHOON CONSTRUCTIONS AND ENGINEERING PTE LTD MR. BERG PTE. LTD. NECTRIC ENGINEERING PTE. LTD. SIGMA CABLE COMPANY (PRIVATE) LIMITED TECIVIL ENGINEERING PTE. LTD. VISTEK PTE. LTD. C CHIN KUAN ENGINEERING & CONTRACTORS PTE LTD HI POWER PTE. LTD. HYUNDAI ENGINEERING & CONSTRUCTION CO. LTD K.H. LEE ENGINEERING & CONSTRUCTION PTE LTD TEACLY (S) PTE. LTD. D LIANG & HOW CONTRACTOR PTE. LTD. LS CABLE & SYSTEM LTD SINGAPORE BRANCH SL LINK ENGINEERING PTE. LTD. UNITED ASPHALT PTE. LTD. E SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarterly Assessment Q1 FY25/26 CPMS Quarter Assessment Q1 FY25/26 (01 Apr 2025 – 30 Jun 2025) Results Q1 FY2526 CPMS Quarter Assessment 23 25 20 15 10 5 1 8 7 4 1 0 Grade A (≥90) Grade B (80 - 89) Grade C (70 - 79) Grade D (60 - 69) Grade E (50-59) Grade F (0-49) We have completed our first quarter for CPMS assessment based on the contracts that are CPMS applicable rendered to your respective company based on the following four (4) areas: (a) Safety; (b) Quality of Work; (c) Project & Risk Management; and (d) Value Added Services The contractors involved in CPMS with their respective grades are shown as below table. SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 CPMS Quarter Assessment Q1 FY25/26 (01 Apr 2025 – 30 Jun 2025) Results The list of the contractors below is arranged in alphabetical order and not in any particular ranking sequence. Contractor Grade HUAT BENG ENGINEERING CONSTRUCTION PTE LTD A AVENUE ENGINEERING PTE LTD CHINA INTERNATIONAL WATER & ELECTRIC CORPORATION (S) PTE LTD CHUAN LIM CONSTRUCTION PTE LTD CITI CONSTRUCTION & ENGINEERING PTE. LTD. FURUKAWA ELECTRIC ENGINEERING SINGAPORE PTE LTD HAO DA PTE LTD HSC PIPELINE ENGINEERING PTE LTD J&CO ENGINEERING PTE. LTD. K.H. LEE ENGINEERING & CONSTRUCTION PTE LTD KEN-PAL (S) PTE. LTD. LEY CHOON CONSTRUCTIONS AND ENGINEERING PTE LTD LIANG & HOW CONTRACTOR PTE. LTD. LIH MING CONSTRUCTION PTE. LTD. LONG ZHOU ENGINEERING PTE. LTD. MACBUILD CONSTRUCTION PTE. LTD. NECTRIC ENGINEERING PTE. LTD. SAM LAIN EQUIPMENT SERVICES PTE LTD SANGEETH CONSTRUCTION PTE LTD SER CHUAN CONSTRUCTION PTE LTD SING TEC DEVELOPMENT PTE. LTD. TECIVIL ENGINEERING PTE. LTD. U GUAN CONSTRUCTION PTE. LTD. YUAN JI ENTERPRISES PTE LTD B SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg Appendix 1 Contractor Grade DOSK CONTRACT SERVICES PTE. LTD. HANAKO CONSTRUCTION PTE. LTD. LS CABLE & SYSTEM LTD SINGAPORE BRANCH MR. BERG PTE. LTD. SING & SAN CONSTRUCTION PTE LTD SL LINK ENGINEERING PTE. LTD. UNIGLORY CONSTRUCTION PTE LTD VISTEK PTE. LTD. C HI POWER PTE. LTD. HYUNDAI ENGINEERING & CONSTRUCTION CO. LTD ILJIN ELECTRIC CO., LTD SINGAPORE BRANCH POWERCOM ENGINEERING WORKS PTE. LTD. SIGMA CABLE COMPANY (PRIVATE) LIMITED TAIHAN CABLE & SOLUTION CO., LTD. TEACLY (S) PTE. LTD. D CHIN KUAN ENGINEERING & CONTRACTORS PTE LTD JIN CHOON CIVIL ENGINEERING PTE. LTD. UK ENGINEERING & CONSTRUCTION PTE. LTD. UNITED ASPHALT PTE. LTD. E HYNERGY CORPORATION PTE. LTD. F SP Group 2 Kallang Sector, Singapore 349277, www.spgroup.com.sg

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தென்கிழக்காசியாவின் ஆ்கப் ச்பரிய நிலத்தடி துணை மின்நிலையம் சிங்கப்பூரில் அமைகிறது தென்–கி–ைக–்கொ–சி–யா–வின் ஆ்கப்– ச்பரிய நிலத்–தடி துணை மின்–நி–லை– யம் சிங–்கப்–பூ–ரின் லேப்–ர–டார் ்பகு–தி– யில் ்கட்–டப்–்பட்டு வரு–கிறது. கிட்– டத்–தட்ட மூன்று சஹக–டர் ்பரப்–்ப–ர–ள– வில், நான்கு ்கொற்–்பந்–துத் திடல் அள–வில் அது உரு–வாகி வரு–வதொ்க எஸ்பி குழு–மம் நேற்று அறி–வித்–தது. நிலப் ்பற்–்ொக–கு–றை–டயக ்கவ–னத்– தில் ச்கொண்டு இந்–தப் ச்பரிய மின்– நி–லை–யத்தை நிலத்–த–டி–யில் நிறுவ முடிவு செய்–யப்–்பட்–டது. சிங–்கப்–பூ–ரின் முத–லா–வது ச்பரிய துணை மின்–நி–லை–ய–மான அதன் மேற்–்ப–ரப்–பில் 34 மாடி–்க–டளக ச்கொண்ட வர்த்–த–கக் ்கட்–ட–டம் ஒன்று ்கட்–டப்–்பை உள–ளது. மின்–வி–நி–்யொ–்கத் துணை நிலை–ய– மும் வர்த்–த–கக் ்கட்–ட–ட–மும் இதற்கு முன்–னர் ்பொசிர் ்பொஞ்–ெொங மின்–சார வட்–ட–மா–்கப் ்பயன்–்பட்டு வந்த இடத்– தில் அமைய உள–ளன. இவ்–வி–ரண்– டின் ்கட்–டு–மா–னப் ்பணி–்க–ளை–யும் 2024ஆம் ஆண்–டில் முடிக–்கத் திட்–ட– மி–டப்–்பட்டு உள–ளது. 230 கி்லொ–வாட் மின்–சா–ரத்–திற்– ்கொன ்கட்–ட–டத்–தின் அடிப்–்ப–டைக குத்–த–ட்கடய ‘ஹியுண்–டாய் இன்– ஜி–னி–ய–ரிங அண்ட் ்கன்ஸ்ட்–ரக–‌ஷன்’ நிறு–வ–னத்–தி–டம் எஸ்பி குழு–மம் வைஙகி உள–ளது. சிங–்கப்–பூ–ரின் ந்கர்ப்–புற புதுப்–பிப்– புத் திட்–ைங–்க–ளுககு இைங–்க–வும் நம்–்ப–்கத்–தன்–மை–யு–டன் நீடித்து நிலைத்–தி–ருக–கும் எரி–ெகதி எல்–லா– ருக–கும் கிடைப்–்படத உறுதி செய்– வதற்–்கொன எஸ்பி குழு–மத்–தின் செொந்த இலக்கை நிறை–வேற்–றும் லேப்ரடார் ்பகுதியில் எஸ்பி குழுமத்தின் நிலத்தடி துணை மின்நிலையத்தை அடெககும் ்பணிகள் 2024ஆம் ஆண்டில் நிறைவுச்பறும். படம்: எஸ்பி குழுமம் ச்பொருட்–டும் இந்த துணை மின்– நிலை–யம் அமை–வ–தொ்க குழு–மத்–தின் தலைமை நிர்–வாகி ஸ்்ைன்லி ஹுவொங கூறி–னார். ்பய–னா–ளர்–்க–ளுககு உய–ர–ழுத்த மின்–சா–ரத்தை எளி–தில் விநி–யோக்– கும் வட்க–யில் குைறந்த அழுத்த மின்–சா–ர–ெொ்க மாற்–றும் ்பணியை துணை மின்–நி–லை–யங–கள் முக–கி–ய– ெொ்க மேற்–ச்கொள–ளும். மேலும், வீடு– கள், வர்த்–த–கக் ்கட்–ட–ைங–கள் மற்–றும் ச்பொது சேவை–்க–ளுக–்கொன அத்–தி– யா–வ–சிய உள–்கட்–ட–மைப்–பின் ஒரு ்பகு–தியே இத்–த–ட்கய மின்–நி–லை– யங–கள். இப்–்்பொது உரு–வா–கும் லேப்–ர–டார் துணை மின்–நி–லை–யம், அதன் அரு– கில் உளள அசலக–சாண்–டிரா, கிள– மெண்டி, ச்கப்–்பல், ்பொசிர் ்பொஞ்–ெொங மற்–றும் அறி–வி–யல் பூங்கா ்்பொன்் வட்–டா–ரங–்க–ளுக–்கொன மின்–தே–வை– யைப் பூர்த்தி செய்–யும். நிலத்–த–டி–யில் துணை மின்–நி–லை– யத்தை அமைப்–்பது என்–்பது அதி்க வளத்–தி–ரட்டு முயற்சி என்–றும் அதற்– குத் தனித்–து–வ–மான ச்பொறி–யி–யல் திறன்–கள் தேவைப்–்படும் என்–றும் எஸ்பி குழு–மம் தெரி–வித்–துள–ளது. வெப்–்பம் சேராமல் தடுப்்பதற்்கொ்க குளி–ரூட்–டிக ்கரு–வி–கள் ச்பொருத்– தப்–்படு–வதால் துணை மின்–நி–லை– யத்–தில் தீப்–்பற்–று–வ–தற்–்கொன அ்பொ– யமும் குறை–வொ்க இருககும். “நிலத்–த–டி–யில் ்கட்–டப்–்ப–டு–வ–தால் நிலத்–தின் மேற்–்ப–ரப்பு மற்ற நோக்– கங்–்க–ளுக–குப் ்பயன்–்படும் என்–்ப– ்தொடு துணை மின்–நி–லை–யம் சேதம் அடை–வ–தற்–்கொன ஆ்பத்–து–்களும் குறைவு. இதன்–மூ–லம் செொத்து மற்– றும் ்கட்–ட–மைப்–பின் ்பொது–்கொப்பு மேம்– ்படும்,” என்று குழு–மம் கூறி–யது. இந்–தத் துணை மின்–நி–லை– யத்தை உரு–வொக–கும்–்்பொது கிட்–டும் அனு–்ப–வங–கள் இது–்்பொன்் மேலும் ்பல நிலத்–தடி நிலை–யங–்கடள அடெக–கும்–்்பொது ்பயன்–்ப–டுத்–திக– ச்கொள–ளப்–்படும் என்று திரு ஹுவொங தெரி–வித்–துள–ளார்.

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APPLICATION FOR DE-ENERGISATION / RE-ENERGISATION (ADRE) Licensed Installation No Service No Voltage Name of Installation: Address of Installation: Requested De-energisation Requested Re-energisation Date: Time: Date: Time: Contestable Customer: #Name of Customer: #MSS A/C No: #Name of Retailer Tax Invoice/Receipt will be sent to this email: Name: Address: Tax invoice will not be provided unless requested. To: Click here to view DN1-DN6 Boundary Map 1 I, the undersigned LEW for the above installation, wish to apply for a *de-energisation/reenergisation at the time stated above. My work, after the de-energisation, will involve the following: Routine Servicing Others (Please specify): 2 * I / or __________________________ (Name / Licence No of appointee approved by Regulation Division of EMA) will attend to the *de-energisation / re-energisation PERSONALLY. 3 I understand that: - (a) No work is to be carried out on the service cable until both SPPG officer and myself have signed the SDRE (“Statement for De-energisation and Re-energisation”) after we have safely isolated the service cable at both ends. (b) I am required to be on time on the approved date of de-energisation or re-energisation, failing which the SPPG officer may cancel any appointment made. Signature: Name: Licence No: Notes: Telephone / HP No.: Date: Grade: (a) All requested date and time are subject to SPPG’s approval. (b) This form shall reach SPPG 7 business days before the requested date. (c) For urgent work on Sundays / Public Holidays and after office hours, LEW is required to co-ordinate with SPPG personally. (d) All ADRE charges are to be made prior to the shutdown date and proof of payment are to be submitted to the SPPG site officer of respective section. (e) * Delete whichever not applicable. (f) # To be filled in for contestable customer DN1 (22kV/6.6kV/LV) Tel: 6916 5728 Email: dn1adre@spgroup.com.sg DN2 (22kV/6.6kV/LV) Tel: 6916 5635 Email: dn2adre@spgroup.com.sg DN3 (22kV/6.6kV/LV) Tel: 6916 5398 Email: dn3adre@spgroup.com.sg DN4(22kV/6.6kV/LV) Tel: 6916 5048 Email: dn4adre@spgroup.com.sg DN5 (22kV/6.6kV/LV) Tel: 6916 5717/ 5015 Email: dn5adre@spgroup.com.sg DN6 (22kV/6.6kV/LV) Tel: 6916 7472 Email: dn6adre@spgroup.com.sg RNE (66kV) Tel: 6916 5226 Email: puiyee@spgroup.com.sg RNW (66kV) Tel: 6916 5253 Email: syafikah@spgroup.com.sg CPE (22kV/6.6kV/LV) Tel: 6916 7920 Email: cpe@spgroup.com.sg CPW (22kV/6.6kV/LV) Tel: 6916 5020 Email: cpwest@spgroup.com.sg DP I (22kV/6.6kV) Tel: 6916 6487 Email: bengchoong@spgroup.com.sg DP II (22kV/6.6kV) Tel: 6916 6423 Email: marina@spgroup.com.sg DP III (22kV/6.6kV) Tel: 6916 6968 Email: weiliching@spgroup.com.sg EHVN(230kV&400kV)Tel: 6916 5488 Email: neohuili@spgroup.com.sg NRP ( 22kV/6.6kV/LV)Tel: 6916 7640 Email: simpeiyun@spgroup.com.sg Version - April 2025 SP Powergrid Ltd, 2 Kallang Sector, Singapore 349277, Co. Registration No. 200306959Z FOR OFFICIAL USE Date: To: Number of pages including this sheet: From: Tel: Hp: Tel: Fax: Fax: APPLICATION FOR DE-ENERGISATION/RE-ENERGISATION AT 1 I am pleased to inform you that your application is acceptable to us. The officer-in-charge of the deenergisation/re-energisation on is who can be contacted at . Should you have any difficulty in con tacting our officer, you may call our service hotline at 1800-778-8888. 2 This service is free of charge. The total fee payable is $ /-(inclusive of GST) . Please make payment via internet banking. The reference number is Please include the given reference number in your internet banking transfer. 3 LEWs are reminded to submit duly completed CS1 application form via SP eBusiness Portal and apply turn-on appointment via largeinstall@spgroup.com.sg before carry out switchboard replacement work. Yours Faithfully, SPPA UOB bank details: Bank Name: United Overseas Bank Ltd Bank Account number: 4513029777 Bank Address: 80 Raffles Place, UOB Plaza1, Singapore 048624 Bank code: 7375. Branch Code: 001. Swift Code: UOVBSGSG. For HEAD OF SECTION SP PowerGrid Limited as agent for and on behalf of SP PowerAssets Limited : HOS – FYI SP Services Limited, Attn:Meter_Config - Please attend. Version - April 2025

PENGAGIHAN PELITUP MUKA: Cik Mary Ellamah Abishagam (depan), Penolong Pentadbiran Kanan Singapore Power, sedang membungkus Kit Persediaan dengan Encik Mohamed Amin Mohamed (bersongkok putih), Penolong Pentadbiran Singapore Power, di institut latihan Singapore Power. – Foto THE STRAITS TIMES Setiap rumah diberi tiga pelitup percuma Program galak sedia keperluan masa kecemasan �JULIANA SHARMINE RIDUAN jriduan@sph.com.sg SEMUA rumah di Singapura akan mendapat tiga pelitup muka percuma sebagai usaha menyedarkan mereka agar menyediakan keperluan asas bagi menghadapi kecemasan Pelitup itu akan diagih kepada 1.2 juta rumah, termasuk rumah privet, dari hari ini hingga 12 Mei di bawah satu program Kit Persediaan baru. Program itu satu kerjasama antara Temasek Cares dengan Singapore Power dan disokong oleh Singapore Post dan syarikat 3M. Ia diharap menggalak semua rumah menyediakan keperluan seperti ubat-ubatan, radio dan lampu suluh bagi masa kecemasan. Program itu sebahagian daripada inisiatif Stay Prepared yang dilancarkan Mac lalu bagi menggalak individu dan keluarga di Singapura sentiasa bersedia bagi sebarang kecemasan seperti penularan wabak dan jerebu. Daripada $40 juta dana yang diperuntukkan bagi inisiatif itu, $4 juta disalurkan kepada program Kit Persediaan. Pengerusi Temasek Cares, Encik Richard Magnus, berkata bahawa tunggak kedua di bawah inisiatif Stay Prepared itu merupakan satu galakan kepada masyarakat agar mengambil tindakan segera dan supaya mereka lebih yakin dan tidak kelam-kabut semasa menghadapi kecemasan. Setiap Kit Persediaan dilengkapi tiga pelitup muka 3M N95 dan arahan menggunakannya dalam bahasa Inggeris, Cina, Melayu dan Tamil. Kakitangan Singapore Power dan Singapore Post menggembleng tenaga mengagihkan kit-kit tersebut, termasuk sebanyak 90,000 kepada rumah privet berhalaman dan 17,000 kepada 144 rumah kebajikan. Menurut pengerusi Singapore Power, Tan Sri Mohd Hassan Marican, 300 sukarelawan daripada Singapore Power terlibat dalam program tersebut. Antara mereka ialah Encik Hairis Shamshi Hori, seorang inspektor bacaan meter berusia 50 tahun. “Untuk keluarga saya sendiri, kami sudah mempunyai bilangan pelitup muka yang cukup. Kami juga sudah bersiap sedia dengan kit pertolongan kecemasan, bateri ganti, lampu suluh dan ubat-ubatan,” kata Encik Hairis. Singapore Power bekerjasama dengan Temasek Cares sejajar dengan matlamatnya ingin masyarakat umum bersiap sedia bagi sebarang ancaman. “Harapan kami ialah pada jangka panjang ibu bapa dapat menggalak anak-anak supaya bersedia menghadapi sebarang kemungkinan,” tambah Tan Sri Mohd Hassan. Orang ramai boleh menghubungi nombor telefon 1800-738-2000 antara 8 pagi dengan 8 malam sekiranya mempunyai sebarang pertanyaan. � Penulis seorang wartawan pelatih.

Terms of Use Understand the terms of your access of this website and/or use of any online services. Terms & Conditions of Use Thank you for visiting the website of the Singapore Power Group (the “Website”). PLEASE READ THESE TERMS AND CONDITIONS OF USE (“TERMS AND CONDITIONS”) CAREFULLY. BY ACCESSING THIS WEBSITE AND/OR USING THE ONLINE SERVICES, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT ANY OF THESE TERMS AND CONDITIONS, YOU MUST IMMEDIATELY DISCONTINUE YOUR ACCESS OF THIS WEBSITE AND/OR USE OF THE ONLINE SERVICES. Copyright and Trademark Notices Except as otherwise expressly stated herein, the copyright and all other intellectual property in the contents of this Website (including, but not limited to, all design, text, sound recordings, images or links) are the property of Singapore Power Limited and/or its subsidiaries and/or their respective subsidiaries (together the "SP Group"). As such, they may not be reproduced, transmitted, published, performed, broadcast, stored, adapted, distributed, displayed, licensed, altered, hyperlinked or otherwise used in whole or in part in any manner without the prior written consent of the SP Group. Save and except with the SP Group's prior written consent, you may not insert a hyperlink to this Website or any part thereof on any other website or "mirror" or frame this Website, any part thereof, or any information or materials contained in this Website on any other server, website or webpage.   All trade marks, service marks and logos used in this Website are the property of the SP Group and/or the respective third party proprietors identified in this Website. No licence or right is granted and your access to this Website and/or use of the online services should not be construed as granting, by implication, estoppel or otherwise, any license or right to use any trade marks, service marks or logos appearing on the Website without the prior written consent of the SP Group or the relevant third party proprietor thereof. Save and except with the SP Group's prior written consent, no such trade mark, service mark or logo may be used as a hyperlink or to mark any hyperlink to any SP Group member's site or any other site. Disclaimer The contents of this Website are provided on an “as is” and “as available” basis without warranties of any kind, and are of a general nature which have not been verified, considered or assessed by any member of the SP Group in relation to the making of any specific investment, business, financial or commercial decision. The SP Group does not warrant and hereby disclaims all warranties of any kind, implied, express, or statutory, including but not limited to warranties: (a) as to the truth, accuracy, adequacy, completeness of reasonableness of the information and materials contained in or accessed through this Website and expressly disclaims liability for any errors in, or omissions from, such information and materials; (b) as to the title, merchantability, satisfactory quality, non-infringement of third party intellectual property rights, or fitness for any particular purpose of the information and materials on this Website, or this Website in general; and (c) that the contents available through this Website or any functions associated therewith will be uninterrupted or error-free, or that defects will be corrected or that this Website and the server is and will be free of all viruses and/or other harmful elements. 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Indemnity You hereby agree to indemnify and hold the SP Group harmless against all damages, losses, expenses and costs (including legal costs) suffered or incurred by the SP Group in connection with or arising from: (a) your access to this Website and/or the use of the online services; (b) any other party’s access of this Website and/or use of the online services using your user id and/or login password; (c) your breach of any of these Terms and Conditions; and/or (d) any other party’s breach of these Terms and Conditions where such party was able to access this Website and/or use the online services by using your user id and/or login password. Privacy Policy Your privacy is important to the SP Group. We are committed to maintaining the confidentiality of the personal information that you give us through this Website and/or by accessing and using our online services. 1. We collect personal information from you for the purposes of providing you with and improving the SP Group’s services. We use information in the file we maintain about you, and other information we obtain from your current and past activities on the Website to resolve disputes and troubleshoot problems. At times, we may look across multiple users to identify problems or resolve disputes, and in particular we may examine your information to identify users using multiple user ids or aliases, if any. 2. Only authorised staff will have access to your personal information 3. To serve you well, we may from time to time work with other organisations including SP Group’s affiliates to offer other products and services to you. 4. You agree that we may use personally identifiable information about you to improve our marketing and promotional efforts, to analyze website usage, improve our content, product offerings and services, and customize our website's content, layout, and services. This may include using your information to contact you and deliver information to you that is targeted to your interests, such as targeted banner advertisements, administrative notices, product offerings and communications relevant to your use of the Website. 5. Like most websites, we may use cookies to "remember" information about your preferences. You can set up your web browser to accept or reject cookies. 6. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you. 7. We use industry standard practices to safeguard the confidentiality of your personal identifiable information. The SP Group treats data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside our group of companies. However, please note that we cannot ensure that all of your private communications and other personally identifiable information will not be disclosed in ways not otherwise described in  these Terms and Conditions and/or the SP Group Personal Data Protection Policy (for example, in disclosing your personal data to law enforcement, regulatory or other government agencies, or to third parties under certain circumstances, third parties may unlawfully intercept or access transmissions or private communications, or users may abuse or misuse your information that they collect from our website). 8. The SP Group may disclose your personal data to law enforcement, regulatory or other government agencies, or to third parties. For example, certain aggregate information contained in your registration application or account may be disclosed when we believe that the disclosure is required to comply with the law; enforce or apply our Terms and Conditions and other agreements and/or policies (including the SP Group Personal Data Protection Policy); protect the rights, property or safety of our Website, our users or others. The foregoing includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Please note that this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information of customers for commercial purposes in violation of the commitments set forth in these Terms and Conditions and/or the SP Group Personal Data Protection Policy. With respect to the collection, use and disclosure of your personal data, the SP Group has prepared the SP Group Personal Data Protection Policy which explains what personal data the SP Group collects and the purposes for which your personal data will be collected, used and disclosed by the SP Group. The SP Group Personal Data Protection Policy, which shall be deemed incorporated into these Terms and Conditions, is available here. In the event of any inconsistency between the terms set out in these Terms and Conditions and the SP Group Personal Data Protection Policy and in so far as it relates to the collection, use and disclosure of personal data, the terms set out in the SP Group Personal Data Protection Policy shall prevail. If you have any questions, comments or requests for information regarding your personal data, please contact our SP Data Protection Office at: SP Data Protection Office SP Group  2 Kallang Sector   Singapore 349277 Email: dpo@spgroup.com.sg Amendments to these Terms and Conditions The SP Group reserves the right to amend these Terms and Conditions from time to time without prior notice to you. Should there be any amendments, the revised terms and conditions will be posted on this Website. By continuing to use this Website after such changes have been made, you acknowledge and agree you have read, understood and accept the changes.

Media Release Electricity Tariff Revision for the Period 1 July to 30 September 2022 Singapore, 30 June 2022 – For the period from 1 July to 30 September 2022, electricity tariff (before 7% GST) will increase by an average of 8.1% or 2.21 cents per kWh compared with the previous quarter. The increase is mainly due to higher energy cost driven by rising global gas and oil prices exacerbated by the conflict in Ukraine. For details on the components of the electricity tariff, please refer to Appendix 1: Breakdown of Electricity Tariff. For households, the electricity tariff (before 7% GST) will increase from 27.94 to 30.17 cents per kWh for 1 July to 30 September 2022. The average monthly electricity bill for families living in HDB four-room flats will increase by $8.25 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). *before 7% GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). The tariffs shown in Appendix 2 have been approved by EMA. Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q3 2022 TARIFF (before 7% GST) Appendix 2 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS TARIFF WEF 1 JULY 2022 (before 7% GST)

SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Best-in-class customer experience, with a personal touch RELIABILITY Our colleagues inspire us with their talent, dedication and capacity to juggle many hats in their profession, family and the community. Meet Jacqueline Chew as she gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Discover how Jacqueline and her team stayed resilient during the Circuit Breaker, focus on providing best-in-class customer experience and show what it takes to have a meaningful career in customer service. Jacqueline Chew, Head of Customer Care, is a firm believer of putting customers at the heart of service. Leading a team of 37, she is a familiar face at our Customer Service Centre at HDB Hub, Toa Payoh.  No two days are the same for Jacqueline. She is a strong pillar of support for her team, including the frontline customer service ambassadors.   The period during Circuit Breaker called for Jacqueline and her team to be steadfast and agile as they swiftly implemented safe management measures at the Customer Service Centre that remained open. They patiently tended to a surge in customer queries when meter reading services were suspended and bill estimation was in place.   “The Circuit Breaker period was most memorable. In order to maintain our service and keep the staff and customers safe, we had to re-design how we functioned. I recall not seeing my twins on weekday nights by the time I got home. I turned into a weekend mum! It was really tough on both home and work fronts, but I am glad we soldiered on and got through it.” Having spent more than 20 years in the service line, Jacqueline has seen how digitalisation has improved quality of life for people from all walks of life. She is constantly observing and thinking of ways to provide a seamless experience and has spearheaded several initiatives. “Service is not about reacting to issues, but constantly engaging our stakeholders, reviewing and anticipating their needs to meet their demands of tomorrow.” Beyond the centre, Jacqueline and her team are determined to provide best-in-class customer experience by incorporating technology and re-designing processes. This includes providing a one-stop service with the SP Utilities App at customers’ convenience. With her hands full, she credits her family and her teammates for empowering her to excel at work and at home.    “To young children, we mean the world to them. After a long day at work, rallying the team and managing unexpected customer cases, sometimes I wish for a quiet and restful night. When I get home, my twins ‘fight’ for my attention before I can take my dinner and unwind. Like most mums, my me-time only begins when they are asleep.” When asked on her advice for younger women keen to embark on a career in customer service, Jacqueline shares that this line of work is a good stepping stone to sharpen interpersonal skills through interaction with people from all walks of life. “You can also hone your problem-solving skills, to think on your feet and develop a pulse for the customers’ needs.” TAGS SERVICE EXCELLENCEPEOPLE OF SP YOU MIGHT BE INTERESTED TO READ How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing