Consumption_Water Average consumption of Water (CuM) Premises Types Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 HDB 1-Room 8.3 7.9 8.1 7.8 7.8 7.8 7.2 7.8 7.8 8.1 7.8 8.1 HDB 2-Room 9.5 9.2 9.3 9.0 9.0 9.1 8.4 9.0 9.0 9.1 9.0 9.3 HDB 3-Room 12.5 12.2 12.2 12.0 11.9 12.0 11.2 12.0 12.0 12.1 11.8 12.2 HDB 4-Room 15.7 15.3 15.5 15.1 14.9 15.2 14.3 15.3 15.1 15.4 14.9 15.4 HDB 5-Room 17.1 16.7 17.0 16.4 16.1 16.7 15.8 16.8 16.5 16.8 16.2 16.9 HDB Executive 19.1 18.5 18.8 18.1 17.9 18.7 17.8 18.8 18.4 18.7 18.2 18.8 Apartment 13.8 13.8 13.8 13.3 12.8 13.0 12.7 13.7 13.5 13.4 12.8 13.3 Terrace 26.7 25.9 26.2 25.6 24.7 25.7 24.7 25.7 25.1 25.6 25.1 26.1 Semi-Detached 33.4 31.4 32.2 30.9 30.4 30.6 29.8 31.0 30.4 30.9 30.5 32.0 Bungalow 54.7 52.4 52.4 50.2 49.8 49.4 48.6 51.5 48.4 49.7 49.3 50.9

SP Group starts vehicle-to-grid technology trial � THU, JUL 08, 2021 - 9:24 PM | UPDATED THU, JUL 08, 2021 - 9:35 PM TAY PECK GEK � peckgek@sph.com.sg � @PeckGekBT Jimmy Khoo, chief executive of SP PowerGrid, with the V2G-capable Nissan LEAF and a V2G bi-directional charger that will be used in the Singapore trial. NATIONAL grid operator SP Group (SP) has started its trial of vehicle-to-grid (V2G) technology and has raised its investment in a V2G technology rm as Singapore progresses towards wider adoption of electric vehicles (EVs). The company aims to test the viability of tapping the energy stored in EVs in the trial to enhance the reliability of the grid, which will need to support more than 600,000 vehicles when Singapore phases out internal combustion engine vehicles by 2040, said SP in its media statement on Thursday. When charged, EVs store energy in their lithium-ion batteries, which serve as small energy storage systems that can transfer energy back to balance the power grid, such as when renewable energy sources such as solar power fluctuate due to weather conditions. If V2G technology is viable, owners of EVs can be paid for the use of their batteries when they are tapped to mitigate the intermittency problem in other energy sources. SP has stepped up its investment in the V2G technology rm The Mobility House (TMH), but did not provide the speci cs. SP only stated that TMH has a presence in Munich, Zurich and Belmont (in California) , and provides a non-proprietary software for integrating vehicle batteries into power grids using intelligent charging and storage solutions. SP is providing four V2G charging points at SP's premises for the trial, which will be completed in June 2022. V2G technology allows energy transfer between the batteries within an EV and the power grid, and so is more sophisticated than uni-directional charging of EVs.

AUTHORISATION AND INDEMNITY FORM Section A To be completed by Requestor Date: ______________________ I, _______________________________________________________________________ (Full Name and NRIC/FIN) undersigned Requestor, refer to utilities account no. __________________________________ (the “Account”) I am the: Registered account holder Authorised representative of the registered Account holder Next of kin of the registered Account holder who is deceased Payor of a payment that was made to the Account by mistake I hereby authorise SP Services Ltd to refund/transfer credit/debit balance¹ of $ ________________________ in the Account to the following Recipient: Name: __________________________________________ NRIC/FIN (if applicable): _________________________ Utilities account no. (if applicable): __________________________________________________________________ __________________________________________⁴ Signature of Requestor Section B To be completed by Recipient Date: ______________________ I, ______________________________________________________________________ (Full Name and NRIC/FIN) the undersigned Recipient/authorised representative of the Recipient¹, in consideration of SP Services Ltd acceding to the request set out in Section A, hereby undertake and agree for myself/on behalf of the organisation that I represent: (a) To accept the refund/transfer of the balance to myself/the nominated utilities account (b) To indemnify SP Services Ltd against all liabilities, claims, damages, and losses that may arise out of or in connection with SP Services Ltd acting on the request set out in Section A. I am the _________________________________________² and hereby confirm that I am authorised to represent ________________________________________________________³ on whose behalf I have signed this Section B. __________________________________________⁴ Signature of Recipient/Authorised Representative [1] Delete as applicable. [2] Insert designation of authorised representative, or “NA” if not applicable. [3] Insert name of organisation, or “NA” if not applicable. [4] By submitting this form, I consent to SP Services Ltd collecting, using, and disclosing my personal data as reasonably required to provide services, in accordance with the Personal Data Protection Act and SP Group’s data protection policy. Version 1.0/Dec 25

B4 HOME | THE STRAITS TIMES | FRIDAY, JUNE 21, 2019 | Singapore’s electricity network performance System average interruption duration index – minutes per customer 35 30 25 20 15 10 5 0.85 0 91/92 18/19 SP Group’s mobile unit powers up when the power fails Mobile generators are deployed in matter of minutes as stopgap measure during outages (From left) Technical officer Mohamed Nasir Mohamed Ismail, 42, technician Muhammad Fhaizal Gasali, 37, and senior technician Nobraham Abdul Rashid, 46, are part of SP Group’s 20-strong team which operates in three-men groups around the clock. ST PHOTO: DESMOND WEE Customers in Singapore experienced the lowest average of 0.19 of a minute of electricity interruption in 2017, compared with other major cities such as Tokyo and London. The next best-performing city was Osaka, Japan, with an average of five minutes of supply disruption. Customers experienced an average of 0.85 minute of electricity interruption last year Source: SP GROUP STRAITS TIMES GRAPHICS Choo Yun Ting What happens when a power fault is reported? The course of action taken to restore the electricity supply depends on the severity and impact of the fault, says energy provider SP Group. In cases where the cause is a cable fault within the power grid, outages can mostly be resolved through remote or manual switching processes. But in instances of more lengthy outages, mobile generators are deployed as a temporary measure to restore electricity supply. CAUSES OF POWER OUTAGES Network Third party ACTION TAKEN 1 Equipment failure, human error affecting the power grid network Remote switching When a power fault is detected, this first course of action disconnects the affected equipment from the network and reconnects it to an alternative supply source. Remote switching is done at SP Group’s distribution control centre, the nerve centre of Singapore’s power grid, and is able to restore power supply in a matter of minutes. 2 Manual switching Manual switching requires officers on site to conduct the connecting/disconnecting process at the substation connected to where the fault has been reported. It is conducted when remote switching is unable to restore power supply. Power faults in low-voltage networks, such as damage to overground boxes that are used to transmit electricity to customers, are usually resolved through manual switching. 3 Mobile generators These generators are deployed when power faults are reported and are used as a temporary solution while the network issues are being resolved. The type of generator deployed varies depending on the area affected by the outage. For example, a 1MVA generator (right) is able to power four Housing Board blocks for up to eight hours. Approximately 100 households in one HDB block. 4 Cable jointing Cable jointing is conducted when remote switching and manual switching are unable to resolve the power fault and the mobile generators cannot access the substation where the fault has occurred. This process requires a longer time than remote switching or manual switching. BY THE NUMBERS Power restoration within one hour (past five years) 90% Number of substations More than 11,000 Damage to power cables, overground boxes by external parties Power restoration within two hours (past five years) 99% Length of cables that make up Singapore’s electricity grid 27,000km Faults on consumer's side Issues with electrical equipment on site Power supply Issues with the source of power supply, such as with powergenerating units The 500 kVA generator (left) can restore electricity supply to two HDB blocks for up to eight hours. Number of overground boxes More than 28,000 Number of mobile and portable generators (Eight 1MVA, two 800kVA, four 500kVA, four 50kVA, 34 four 20kVA, 12 6.5kVA) Source: SP GROUP PHOTOS: DESMOND WEE & SP GROUP STRAITS TIMES GRAPHICS Ten minutes. That is how long Mr Mohamed Nasir Mohamed Ismail, a technical officer with SP Group’s electricity operations, and his mobile generator unit team have to prepare before leaving their Pasir Panjang base when they are activated during a power failure. The 20-strong team operates in three-man groups, each comprising a leader, an assistant and a driver, around the clock. The driver of the 1MVA mobile generator, which is about three times as long as an average sedan car, has to work out the quickest and safest route to their destination – not an easy task, given that the trailers are not allowed to travel through tunnels. But there are some fixed routes that Mr Nasir, 42, who has been working at SP Group for 21 years, and his teammates have familiarised themselves with, he told The Straits Times during a visit to the company’s facility in Ayer Rajah. For example, to get from the depot in Pasir Panjang to a site in Ang Mo Kio, they drive from Alexandra Road to Braddell Road before merging onto the Central Expressway. “Human GPS (global positioning system),” Mr Nasir said, referring to how they decide on the best route to take with the large trailer. The mobile generators are activated as a stopgap measure whenever a power failure is reported, while technical officers are dispatched to the site to conduct manual switching to an alternative power supply, SP Group said. In two recent incidents of power failure, which occurred on Jan 26 and Feb 14 in Bright Hill and Carlton Hotel, respectively, the 1MVA mobile generators were activated but not used. Both incidents involved equipment failure that caused fires in substations. Last September, more than 140,000 residential and commercial customers across Singapore were affected by a blackout. It was later traced to the tripping of power-generating units of Sembcorp Cogen and Senoko Energy. However, in that incident, mobile generators were not activated. This was because the outage was caused by issues with the powergenerating units, and the mobile generators available would not have been sufficient to restore supply to affected areas, said SP Group’s director of electricity operations, Mr Cedric Lee, 43. “The fastest way to resolve the issue was to conduct remote switching once the generators were back up,” he added. Senior Minister of State for Trade and Industry Koh Poh Koon, in a Facebook post on Feb 16 after a visit to SP Group’s Kim Chuan substation following the Carlton Hotel incident, had written about some of the regular maintenance measures undertaken by SP Group to ensure the reliability of Singapore’s power supply. Mr Lee said one of those measures is the online condition-monitoring system that the energy provider uses for its high-voltage 400kV and 230kV switchgears. The system, introduced in 2005, monitors the network around the clock and allows for equipment to be calibrated online. In comparison, physical monitoring, which is conducted every six to nine months, measures only the voltage and equipment condition at the point in time when the checks are being conducted. The energy provider also uses a remote control system for the 6.6kV distribution network, which allows for power faults to be isolated remotely to restore supply. The system, which has been rolled out to 90 per cent of 4,450 substations, was introduced in 2014 and is slated for completion next year. “But in any power grid, any network, there is no 100 per cent,” Mr Lee said, adding that system faults are inevitable. Based on the system average interruption duration index – a reliability indicator for electric power utilities – in 2017, Singapore’s power system is ranked among the best in the world. Customers in Singapore experienced the lowest average of 0.19 of a minute of electricity interruption in 2017, compared with other major cities such as Tokyo and London. The next best-performing city was Osaka, Japan, with an average of five minutes of supply disruption. For Mr Nasir and his colleagues, ensuring the reliability of the power grid means that they are effectively on 24-hour standby, even after their eight-hour shifts have ended for the day, and some family outings have inevitably been interrupted over the years. On several occasions, Mr Nasir has received calls asking him to report back for work just as he was about to go out for dinner with his children. “It was frustrating initially (to be on standby), but it is worth it,” he said, referring to coming to the aid of people affected by a power failure. “It’s a satisfaction we get, seeing their frustrated faces turn to happy faces.” yuntingc@sph.com.sg Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction.

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jun-21 Oct-21 Nov-21 Dec-21 Jan-22 Feb-22 Mar-22 Apr-22 May-22 Jun-22 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 HDB 1-Room 154 140 144 146 137 135 128 140 145 150 139 143 139 132 130 127 125 121 111 127 142 152 147 145 143 HDB 2-Room 204 184 190 191 183 182 169 183 189 199 186 186 184 172 171 165 166 158 148 166 185 202 190 190 189 HDB 3-Room 292 260 261 267 253 253 239 259 268 276 259 264 257 245 245 235 233 226 212 242 270 288 271 272 269 HDB 4-Room 400 352 354 369 351 349 329 354 370 380 356 361 354 333 334 320 318 309 289 326 367 391 371 371 367 HDB 5-Room 465 407 410 433 406 408 382 411 431 445 414 420 416 388 389 373 369 363 338 381 428 456 437 434 427 HDB Executive 574 499 495 525 497 498 470 500 527 543 506 514 504 472 476 448 453 443 414 473 528 561 531 536 528 Apartment 609 512 540 548 497 503 488 533 573 576 527 523 519 498 496 469 450 425 414 465 543 585 546 514 515 Terrace 891 772 768 828 789 811 771 816 873 865 817 833 815 781 785 752 748 727 686 756 867 902 868 866 859 Semi-Detached 1,225 1,030 1,049 1,133 1,078 1,099 1,029 1,090 1,196 1,174 1,092 1,097 1,091 1,030 1,054 995 997 962 930 1,024 1,182 1,233 1,159 1,134 1,150 Bungalow 2,433 2,041 2,186 2,210 2,194 2,141 2,063 2,218 2,365 2,403 2,168 2,144 2,146 2,004 2,182 1,986 2,073 1,938 1,901 2,016 2,303 2,482 2,320 2,219 2,298

Cents/kWh MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JANUARY TO 31 MARCH 2021 Singapore, 30 December 2020 – For the period from 1 January to 31 March 2021, electricity tariff (before 7% GST) will decrease by an average of 3.2% or 0.67 cent per kWh compared with the previous quarter. This is due to lower energy costs compared with the previous quarter. For households, the electricity tariff (before 7% GST) will decrease from 21.43 to 20.76 cents per kWh for 1 January to 31 March 2021. The average monthly electricity bill for families living in four-room HDB flats will decrease by $2.39 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). 30.00 Quarterly Household Electricity Tariff* 25.00 20.00 22.79 24.22 23.43 24.24 23.02 19.60 21.43 20.76 15.00 10.00 5.00 0.00 Apr - Jun 19 Jul - Sep 19 Oct - Dec 19 Jan - Mar 20 Apr - Jun 20 Jul - Sep 20 Oct - Dec 20 Jan - Mar 21 *before 7% GST SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs shown in Appendix 2 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP Group): This fee is reviewed annually. This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Group): This fee is reviewed annually. This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2021 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.9%) Network %) Costs (No Change) 5.44¢/kWh (26.2%) Energy Costs (Decrease by 0.67¢/kWh) 14.86¢/kWh (71.6%) ELECTRICITY TARIFFS FROM 1 JANUARY 2021 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Existing Tariff (without GST) New Tariff (without 7% GST) Appendix 2 New Tariff (with 7% GST) 21.43 20.76 22.21 21.43 20.76 22.21 8.90 8.90 9.52 Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh 13.35 13.35 14.28 18.63 17.88 19.13 11.67 11.20 11.98 0.59 0.59 0.63 8.90 8.90 9.52 13.35 13.35 14.28 18.41 17.66 18.90 11.66 11.19 11.97 0.59 0.59 0.63 7.87 7.87 8.42 11.81 11.81 12.64 17.54 16.81 17.99 11.57 11.11 11.89 0.48 0.48 0.51 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2021) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 136.36 29.22 28.31 (0.91) (3.1) HDB 2 Room 182.95 39.21 37.98 (1.23) (3.1) HDB 3 Room 261.41 56.02 54.27 (1.75) (3.1) HDB 4 Room 355.80 76.25 73.86 (2.39) (3.1) HDB 5 Room 412.01 88.29 85.53 (2.76) (3.1) HDB Executive 501.00 107.36 104.01 (3.35) (3.1) Apartment 519.63 111.36 107.88 (3.48) (3.1) Terrace 793.93 170.14 164.82 (5.32) (3.1) Semi-Detached 1,092.02 234.02 226.70 (7.32) (3.1) Bungalow 2,258.72 484.04 468.91 (15.13) (3.1) Average 398.58 85.41 82.74 (2.67) (3.1)

CPMS Annual Assessment FY24/25 (1 st April 2024– 31 st March 2025) For FY24/25, the top 5 contractors who obtained the highest overall Annual Score are as listed below in alphabetical order and not in any ranking sequence - Top 5 Contractors HIAP ENGINEERING & CONSTRUCTION PTE LTD LIH MING CONSTRUCTION PTE. LTD. LONG ZHOU ENGINEERING PTE LTD RMA FIVENTURES ASIA-PACIFIC PTE LTD VISTEK PTE. LTD. As per our CPMS Policy, the top 5 contractors for the assessment year will be given an incentive of 2% of the total annual value of their respective contracts capped at S$100,000.00 per year per contractor. The bottom 2 contractors (listed in alphabetical order) for the annual assessment are as shown below: Last 2 Contractors HYUNDAI ENGINEERING & CONSTRUCTION CO.,LTD LS CABLE & SYSTEM LTD SINGAPORE BRANCH The 2 contractors with the lowest annual scores will be subjected to a penalty deduction to their PQS scores in all subsequent SP Group tenders published during the next Assessment Year. In addition, they would also have to comply with performance improvement requirements specified by SP Group to address areas of deficiency. SP Group 2 Kallang Sector, Singapore 349277, Tel: +65 6916 8888, www.spgroup.com.sg

Singapore Institute of Power and Gas WSQ Detect and Locate Underground Power Cables Course Code: ECL07 SFC-Eligible | Course Reference Number: TGS-2022011377 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Acquire skills in underground cable detection • Apply the recommended procedures to locate cables and prevent cable damages during earth works MAIN CONTENTS • Obtain power cable route information for the proposed worksite • Ascertain the details of the proposed projects and the civil engineering activities that will be carried out at the proposed sites • Determine the boundary of proposed works without leaving any crucial areas undetected • Conduct site survey to determine the presence and position of existing power cables and accessories in the worksite • Apply the power cable locating techniques to correctly trace and mark all buried power cables crossing the excavation area in the worksite • Recommend manual trial holes digging to contractors • Recommend the diversion of underground power cables where appropriate • Conduct site briefing to all personnel involved in the excavation work • Produce and provide a power cable detection drawing • Notify relevant authority on any electrical power cable or equipment damaged within the vicinity of the earthworks METHODOLOGY Lecture and practical session TARGET AUDIENCE Engineering and technical staff who are required to carry out supervision of earthworks PRE-REQUISITES • Able to distinguish the industry standard cables and apply basic electricity theory (e.g. Principles of EMF) • Proficient in reading and interpreting line drawings, electrical drawings and circuitries • Knowledgeable in local environment in relation to earthworks • Able to listen, read, speak and write in English equivalent to Employability Skills System Level 8 proficiency • Able to manipulate numbers equivalent to Employability Skills System Level 7 proficiency COURSE DETAILS Duration : 24 hours Mode of Delivery : Face-to-face or Blended (Face-to-face and Synchronous E-learning) Certification : SIPG Certificate of Completion PDU by PE Board : 21 Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Reflective Vest • Safety Shoes Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.1_0922 Singapore Institute of Power and Gas COURSE FEES Full Course Fee : S$1,500 (before GST) For Singapore Citizens/PR/LTVP+* : S$450 (before GST) For Singapore Citizens (40 years old and above) : S$150 (before GST) ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.1_0922

COME ONBOARD THE UTILITY JOURNEY! G U I DE B OOK OPENING YOUR RESIDENTIAL UTILITIES ACCOUNT GETTING STARTED UNDERSTANDING YOUR UTILITIES CLOSING YOUR ACCOUNT OPENING YOUR RESIDENTIAL UTILITIES ACCOUNT Who can apply? Only Singaporeans, PRs and foreigners with valid passes aged 18 years and above can apply Application You can open your utilities account through the following channels: Apply through SP Group website or SP App Download via the Apple Store or Google Play Store Apply at Customer Service Centre Please furnish the documents below: ✓ NRIC / FIN Card / Valid Pass / Passports ✓ Completed Application Form for Utilities Account Upon request, customers may be required to share with us the Proof of Ownership / Tenancy Please submit the required documents to our Customer Service Centre at 490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, S(310490) Security Deposit Security deposit will be billed in your first bill Type of Premises Singaporean or Permanent Resident GIRO Customers Non-GIRO Customers GIRO Customers Foreigners Non-GIRO Customers HDB 1 or 2 Rooms $40 $60 $80 $120 HDB 3, 4 or 5 Rooms $70 $100 $140 $200 HDB Executive/HUDC Flat/Condominium/ Private Apartment $100 $150 $200 $300 Terrace House /Semi-Detached House $150 $250 $300 $500 Bungalow/ Penthouse / Townhouse $250 $400 $500 $800 Turn-on Appointment Turn-on appointment is made during the application. Please allow a 1 week lead time from your application date for your turn-on appointment. A confirmation SMS and email will be sent to you by the next working day. An appointment letter will be sent to you at least 2 working days before your appointment date. For gas supply, please call City Energy at 1800 555 1661 to schedule a gas turn-on appointment after obtaining your account number from SP Services. Arranging for turn-on appointments BTO For HDB BTOs: No appointments are required for electricity and water supplies. For resale HDB and other residential properties: Safety inspection will be done on site before your supplies are turned on. Account holders or a representative must be present for turn-on appointments. GETTING STARTED There are two channels to manage your utility account SP App helps you to • View and pay bills • Manage and update your personal details • Track consumption • Receive notifications and alerts • Submit meter readings • Live chat • Find charging points for your electric vehicle SP Utilities Portal helps you to • View and pay bills • View current and historical utility consumption • Manage and update your personal details • Submit meter readings • Request for payment arrangements • Request for waiver of pink notices and late payment charges https://spgrp.sg/3VF5AsB What you will see in your bill Scan here to understand your utilities bill or visit this link: https://spgrp.sg/Utilities-Bill Paying your bill Pay your bills with eGIRO for that extra convenience and savings such as: Automated electronic payment service Convenient and paperless Hassle-free monthly payments No set-up fee Avoid pink notices or late payment penalties How to apply for eGIRO Apply for eGIRO through one of the following: • SP Utilities Portal • SP app Approval is instant. You may check the status of your eGIRO application either through the SP Utilities Portal or SP app. Other Payment Modes Payment by credit cards via the SP App DBS/UOB/OCBC Internet banking DBS/POSB/OCBC ATMs AXS stations 7-Eleven stores SP Group Customer Service Centre What to note • Pink notices are issued as a reminder when payments are not made by the due date. A fee of $0.55 (inclusive of GST) applies and will be reflected in the next bill. • If no payment is received after the reminder, a late payment charge of 1% will be imposed on any outstanding balance in the subsequent bill. Meter Reading Meter readings are taken once every 2 months. Readings are estimated on months when the meter is not read. Estimated readings are based on the usage of the past 2 actual readings. Any higher or lower estimation to your usage will be adjusted when your meters are next read. Type XXXX-XX 1P2W 10(100)A 230V, 50Hz CL-1 1000 imp/kWh CAL Phase kWh If you wish to be billed based on your actual usage every month, you may submit your reading on estimated months. Meter readings can be submitted 3 days before and up to 5 pm on the Scheduled Meter Reading date. The window period for submission of meter readings on a non-reading month is reflected on the previous month’s bill. Example: MAY JUNE JULY If your meters are read in May, the next reading month will be in July. Your June bill will be estimated based on the average consumption of your past 2 actual meter readings in the month of March and May. When the meters are next read in July, you will be billed the remaining consumption between the estimated reading month and the month the meter was read. Submission of Meter Reading SP App Learn and manage your utilities consumption, compare offerings from different retailers and choose the right plan for your home. Receive alerts, reminders to submit your meter readings and much more! Important Note: This service is applicable for residential and commercial account under Personal Name. A SP Utilities Portal account is required to use this service. Please note that if there is more than 1 electricity meter, this service is not applicable. SP Utilities Portal Submit your reading online via the Utilities Portal and learn tips on how you can better manage your utility consumption Important Note: A SP Utilities Portal account is required to use this service. This service is applicable for residential and commercial account under Personal Name. Please note that if there is more than 1 electricity meter, this service is not applicable. Email Email a photo of your meter clearly showing the meter reading and meter number to customerreading@spgroup.com.sg This service is applicable for both residential and commercial accounts. Important Note: For meter reading submissions due on weekends and public holiday, kindly use the SP Utilities Portal or SP app modes. UNDERSTANDING YOUR UTILITIES Understanding Electricity Tariff Electricity tariffs are regulated by the Energy Market Authority (EMA) and revised quarterly to reflect the actual cost of electricity. SP Services buys electricity on behalf of customers and pays the generation companies, transmission licensee and other market players based on the rates of the cost components as approved by EMA. There are four main cost components in the electricity tariff. Market Administration and Power System Operation Fee (reviewed annually) Payable to Energy Market Company and Power System Operator. Market Support Services Fee (reviewed annually) Payable to SP Services. Network Cost (reviewed annually) Payable to SP Power Assets. Energy Cost (adjusted quarterly) Payable to generation companies. About Open Electricity Market • It is not mandatory to switch to a retailer. • You do not have to close your account if you decide to switch. • You will still continue to enjoy U-save rebates. • If you decide to switch, your appointed retailer will work with SP Group in handling the account matters. • If your retailer is a partner of SP Group, you will receive 1 consolidated bill for electricity, gas and refuse. Otherwise, you will receive 1 bill from the retailer for electricity consumption and 1 bill from SP Group for water, gas and refuse. Scan to find out more CLOSING YOUR ACCOUNT ON OFF Ways to close your account SP Utilities Portal SP App Customer Service Centre www.spgroup.com.sg An online termination form can be submitted via the SP Utilities Portal or via the SP Group website. Customers can also choose to submit the online termination form on the SP App Submit the termination request during your visit to our Customer Service Centre. The Termination of Utilities Supply Forms are available at our service counters. What to note after closing your account The security deposit will be used to offset the final charges. Any credit balance will be refunded to your GIRO account or mailed to you by cheque between 4 – 6 weeks. GIRO arrangement will automatically be terminated after the final charges have been deducted from your GIRO account. Your gas supply will be terminated. City Energy charges a termination fee. For more information, please check with City Energy. Separate gas appliance disconnection fee will be charged if applicable.

4 Caltex stations to offer electric vehicle charging points Chevron Singapore, which operates the Caltex network of refuelling stations here, has teamed up with SP Group to set up electric vehicle (EV) charging points. The move, which comes 20 months after rival Shell set up its Recharge points, will see fast chargers at four Caltex service stations, in Chong Pang (North), Changi (East), Jurong Spring (West) and Dunearn (Central). They will be equipped with 50kW direct current (DC) chargers that can charge up an EV in as little as 30 minutes. The one at Changi will have two such chargers, which are designed to allow a compatible car to charge up to a speed of 100kW (provided only one car is utilising the point). The other three service stations will each be equipped with one 50kW DC charger. The charging fee is 46.63 cents/kWh, compared with 55 cents/kWh at Shell’s points. In a joint statement yesterday, SP and Caltex said they would study usage patterns and behaviour at the stations “to refine and enhance accessibility and utilisation, and plan for more charging points and locations”. The chargers will be installed by the second quarter of this year, and will be incorporated on the SP Utilities mobile app, which allows EV drivers to search for the nearest charging points, receive realtime updates on their charging sessions and make cashless payment. Shell Recharge is available at 18 Shell petrol stations across the island. It offers 50kW DC charging as well as 43kW AC charging. The chargers were set up by Shell-owned EV charging business Greenlots. Meanwhile, private EV charging firm EVOne is rolling out the fastest chargers in Singapore. EVOne chairman Elson Toh said it had brought in a 160kW DC charger capable of giving an EV 100km of range in as little time as it takes “for a toilet break”. “We are in negotiations with a party to install 100 points islandwide,” Mr Toh said. “As our cost is lower than current market players, we will be able to charge below 40 cents per kWh and still be profitable.” EVOne will also be bringing in a 180kW charger. Mr Toh said his company’s highspeed chargers are targeted at fleet owners such as logistics companies and taxi operators, which clock high mileages daily and require minimal downtime for their vehicles. Christopher Tan