| SATURDAY, JUNE 20, 2020 | THE STRAITS TIMES | B11 2x INCREASE IN F&B/RETAIL SMEs THAT HAVE EARNED PRODUCTIVITY SOLUTIONS GRANTS B12 Adjustments to be made to meet change in demand for gas Town gas demand set to fall in heartland, rise across S’pore as economy reopens: SP Group Choo Yun Ting Utilities firm SP Group will be adjusting the gas transmission and distribution network over the next few weeks in the light of changing gas demands as Singapore enters phase two of its reopening. It expects that demand for town gas will fall in the heartland and rise across the island as food and beverage outlets resume walk- in operations, shops reopen and more people go back to work on- site. Mr Alex Yeo, the section head who manages the gas system control centre in Senoko, noted that sensors in the gas network will alert engineers to changes in demand so that supply can be re- calibrated. There was a 10 per cent overall fall in demand for town gas during the circuit breaker, largely due to the closure of some commercial and industrial operations, SP Group said. However, a spike in peak demand was observed during lunch and dinner hours, with more residents staying at home and cooking meals than before Covid- 19 hit. The typical lunch peak was from about 11am to 2pm, while the dinner high was from 5pm to 8pm. Gas consumption is typically “very low” in the wee hours from midnight to 5am, Mr Yeo added. Town gas is mainly used for cooking and heating by residential and commercial users. There was also a notable shift in demand from areas that typically see heavier loads, such as the city centre and Changi Airport, towards the heartland and high- density neighbourhoods like Punggol and Sengkang. This led the operator to implement its current strategy, which involves increasing the gas pressures within the transmission and distribution network for residential and industrial customers. It also installed additional sensors along the network between February and early March so it could better monitor load demand during the coronavirus pandemic. Simulations were conducted as well to make sure the new strategy was effective before it was implemented in early April. It has since been fine- tuned to meet changing consumer demand over the past two months, such as during the fasting month of Ramadan where there was a sharper peak in the evenings. Further adjustments are ahead: A member of the SP Group gas operations team at an offtake station conducting checks on the gas regulators. The utilities firm is adjusting the gas pressures within the transmission and distribution network for residential and industrial customers as Singapore enters phase two of its reopening. PHOTO: SP GROUP A spike in peak demand was observed during lunch and dinner hours, with more residents staying at home and cooking meals than before Covid-19 hit. The typical lunch peak was from about 11am to 2pm, while the dinner high was from 5pm to 8pm. With students headed back to school full time from June 29 and more workers likely to return to the office, a redistribution of residential demand for town gas is expected. Additional tweaks will be made to the network strategy as data is collected on changes in demand. Mr Yeo, who oversees staff who operate three eight- hour shifts around the clock at the control centre, said most adjustments to the offtake station are made remotely from the centre and indicators such as gas flow rates can be monitored in real time from there as well. Technicians and engineers conduct monthly physical checks on the equipment at offtake stations. While the operator is used to adjusting according to demand – for example, festive seasons such as Ramadan and Chinese New Year mean a spike in gas usage around meal hours – the changes due to the coronavirus pandemic are different, with sharper peaks during meal hours. “It is a very delicate process, because we have to monitor (the changes) closely and every response has to be fine- tuned along the way,” said Mr Yeo. yuntingc@sph.com.sg

B4 | INSIGHT | THE STRAITS TIMES | SATURDAY, MAY 4, 2024 | | SATURDAY, MAY 4, 2024 | THE STRAITS TIMES | INSIGHT | B5 Steps to ensure economy continues humming A wide range of productivity and workforce measures has been taken or mooted for Singapore to adequately address the complex challenges it faces. Helping more to 1join the workforce, and remain for longer Several measures are already in place or set to kick in, with the overarching goal of spurring more Singapore workers to join the workforce and stay in it for longer. These include: RAISING THE RETIREMENT AGE Singapore has been raising the limits as it moves the nation towards a retirement age of 65 and a re-employment age of 70 by 2030. The shift, which was first announced in 2019, will be done in stages. The retirement age is currently 63, and the re-employment age 68, after the first increase in July 2022. The next jump, to ages 64 and 69 is set for July 2026. Population expert Jean Yeung said a higher retirement age will add to numbers in the resident labour force, compensating for the decline in residents aged 20 to 64 in the labour force. The need for a larger nest egg with longer life expectancies, the health benefits of working as an older adult, and the value of those aged 60 to 65 in the labour market provide further impetus to raise the retirement age, she added. Revised Central Provident Fund (CPF) contribution rates and various bonuses under the Majulah Package and the SkillsFuture Level- Up Programme, with SkillsFuture Credit top-ups and a training allowance for select upskilling programmes, are among support measures that have been introduced for mid-career and older workers. One senior worker who intends to continue working, even ahead of the upcoming changes, is Mr Chua Bee Kim, 71. He currently works on prototypes of automation solutions for UOB as a gig worker through the bank’s Gig+U initiative. Mr Chua worked full-time at UOB as a credit approver from age 50 to 69, before retiring in June 2022, and subsequently took up his current gig in January 2023. He said: “The good thing is it allows me to stay connected to UOB, and allows me to further improve my Excel (spreadsheet) skills because there’s always something new that comes up.” His five decades of work experience have given him a front-seat view of Singapore’s productivity growth from its days as a fledgling nation. In the most recent example, he noted that over his full-time employment with UOB from 2004 to 2022, the approval time of complex loans has at least halved as applicant checks became increasingly automated. FLEXIBLE WORKING ARRANGEMENTS Flexible work arrangements are another key move to improve labour participation by tapping those in under-represented segments who might otherwise not be able to join the labour force, such as caregivers. This is one main aim of the Tripartite Guidelines on Flexible Work Arrangement Requests that the work group behind it highlighted in April. Under the guidelines, all employers here must fairly consider formal requests by employees for these arrangements. The work group, which consists of government, employer and labour movement representatives, hopes that the guidelines will increase the share of employers that provide at least one flexi-work arrangement from the 68 per cent recorded in 2023. This comes as the Ministry of Manpower’s (MOM) labour force survey data indicated that housework and caregiving remained common reasons for being outside the labour force, making up 23.8 per cent of this group in 2023. PLATFORM WORK Platform work is another option that could well improve labour force participation, with a model of work beyond regular employment that could appeal to various groups of people. Official data points at a general rise in the number of resident regular platform workers, from 56,000 in 2016 to 70,500 in 2023, though the share of total resident employment they accounted for in 2023 was similar to the pre-Covid-19 years of 2016 to 2019. Those who prefer platform work to their previous occupation, and those who are committed to such work as a good source of income are among two distinct groups of platform workers the Digital Platforms Industry Association (DPIA) identified in an August 2023 survey. The association, which counts major operators Deliveroo, foodpanda and Grab as its members, was set up in 2022 to shape industry practices. DPIA said: “Depending on how platform workers themselves seek to fit platform work into their lives, it is for them to decide if platform work is a form of interim or longerterm employment.” It added that its member operators support the aspirations platform workers have, and help is tailored to workers’ preferences. For instance, those who wish to develop their skills in the hope of moving on to full-time employment can take up educational and upskilling programmes. However, Associate Professor Walter Theseira of the Singapore University of Social Sciences said the effect of platform work on the labour force and productivity – and hence economic growth potential – is mixed. “Platform work can increase labour force participation and options for workers, but can also reduce the quality of jobs.” Prof Theseira, a transport and labour economist, added: “The concern is that platform work, especially for younger workers at the start of their career, as well as midcareer workers who are retrenched, can trap workers. “Specifically, platform work is easy to enter, and (can offer) relatively good take-home pay due to not having benefits or CPF deductions.” CPF payments will be made mandatory for platform workers who are aged below 30 from late 2024. But in 2023, only 7.2 per cent of resident regular primary platform workers – those for whom platform work was their main source of livelihood – were aged below 30. Employers could also reduce their full-time workforce in favour of gig workers to cut costs, reducing the number of available fulltime jobs with solid career progression, Prof Theseira said. The cost to productivity due to workers who could have taken up higher-skilled jobs with more progression being diverted to platform work may outweigh the benefits of any increased labour force participation platform work enables, he added. “It is good to encourage people whom the traditional employment model doesn’t always fit – like caregivers, retirees, persons with disabilities – to work on platforms, but it’s not good if these jobs are taken up instead of regular employment, especially if the worker would prefer regular employment,” he said. In 2023, more than 89 per cent of resident regular primary platform workers MOM polled indicated they were platform workers by choice. Mr Muhammad Ariff, 42, has been a platform deliveryman since 2019, and the gig has been his main livelihood since 2020. Previously a full-time lift engineer, Mr Ariff, who requested that only his first name be used, decided to become a full-time platform worker after his maid left for her home country during the pandemic. This enabled him to care for his three children, aged six to 18. “I was on standby 24 hours a day for my previous work, and there’d be emergency calls for me to resolve things when I was out with my family... it didn’t give me satisfaction because I want to see my kids grow up,” he added. However, as much as the arrangement works for him, he is worried about those fresh out of school or national service committing to full-time platform work for the long haul. “People of our age have already... built up (our) CPF from past employment, probably secured housing, and most things are settled down.” Mr Ariff also said he is considering taking up a data analytics course to prepare for a potential return to full-time work, as such digital skills are applicable to and desirable for a wide range of jobs. STAYING CONNECTED The good thing is it allows me to stay connected to UOB, and allows me to further improve my Excel (spreadsheet) skills because there’s always something new that comes up. ”MR CHUA BEE KIM, 71, on his gig with UOB after retirement. Mr Chua Bee Kim receiving a long-service award in 2016 from Ms Chia Siew Cheng, UOB’s credit head, personal financial services. Mr Chua worked full-time at the bank as a credit approver from 2004 to 2022. He took up his current gig in UOB in January 2023. PHOTO: UOB A workforce of 2local globals and global locals Apart from increasing the options available for workers to ensure greater participation in the resident labour force, Singapore is seeking to create a more complementary foreign workforce that can speed up productivity growth through their talent, all while increasing the size of the overall labour force. The push to provide overseas exposure opportunities to groom Singaporeans for global roles based back here at home is intensifying as well. FOREIGN WORKFORCE MEASURES Labour economist Kelvin Seah said foreign workers may contribute to growth in different ways, depending on their skill levels. For instance, higher-skilled foreigners, like Employment Pass holders, may contribute to growth by bringing innovation. Meanwhile, lower-skilled foreigners, like work permit holders, could contribute by augmenting resident labour in short supply in sectors such as construction. Dr Seah, who is a senior lecturer with the National University of Singapore, said it is possible for easy access to a foreign workforce to undercut the effectiveness or uptake HOBBY, JOB COME TOGETHER I feel it is a real privilege to get to do something that I love for work. ”MR MUHAMMAD SHAMIL ABU BAKAR, 43, who had been a drone hobbyist for three years before he was sent for training in 2022 to become a certified drone pilot for building inspections. Mr Muhammad Shamil Abu Bakar is one of nine technicians in utilities provider SP Group’s facilities management team who were sent to be trained as certified drone pilots for building inspections. PHOTO: SP GROUP of policies to improve resident workforce participation and productivity. He added that displacement of resident labour as a result of foreign labour can be measured, with sufficient public data. Jointly responding to Insight’s queries, MOM and the Ministry of Trade and Industry said that building a strong economy requires a world-class talent pool in Singapore. “This means building a complementary local-foreign workforce that can work together to enlarge the economic pie,” they said. “As a small country, we are selective about the quality of foreign professionals that we take in.” However, on measuring how the presence of foreign professionals has benefited the local workforce via skills transfer, the ministries said the process of skills transfer is complex, non-linear and therefore impractical to measure. “Skills transfer can take place through structured training, mentorship, exposure to different industries and markets, or overseas attachments and postings.” However, they added that the Government also facilitates skills transfer through programmes such as Workforce Singapore’s Capability Transfer Programme, which has benefited more than 140 companies and more than 1,000 Singaporeans. OVERSEAS EXPOSURE The Government is equally committed to helping Singaporeans achieve their career aspirations and potential, the ministries said. “For local talent, we are looking at how we can develop and nurture more Singaporeans for corporate leadership roles, especially in companies that leverage Singapore as a regional or global business hub.” These companies must have the ability to select and appoint their top leaders based on merit to stay competitive globally, they added. The ministries said: “Based on our engagements with businesses, employers that operate in multiple regions value employees with regional or global experience who can navigate overseas markets effectively, manage culturally diverse teams across countries, and support business expansion abroad. “These skills and knowledge cannot be acquired through training alone but must be honed through actual overseas postings.” That is why the ministries hope to empower more Singaporeans to compete globally for top jobs that drive Singapore’s next wave of innovation and growth through equipping them with relevant overseas work experience. But they added: “Even as we encourage more Singaporeans to venture on these overseas postings for their careers, they must be self-motivated to take on these challenges, be it in their 20s when they are likely to have fewer familial responsibilities, or in their 30s or 40s when they may have settled down and started families.” 3 Job redesign Another part of Singapore’s push lies in job redesign. Job redesign broadly means altering work processes and job tasks to unlock higher-skilled jobs with more room for wage and productivity growth that existing workers can be trained for. Jobs may also be redesigned to better accommodate flexi-work, which in turn increases the likelihood that those outside of the labour force can take up these jobs. Mr Aslam Sardar, chief executive of the Institute for Human Resource Professionals, said that new skills employees learn for these jobs help them stay relevant. “There is often a misconception that job redesign is a targeted move to reduce headcount, or tends to apply only to lower-skilled workers, or both,” he said, adding that firms may not know how to redesign jobs. However, he noted that support is available for companies keen to redesign jobs, such as the Support for Job Redesign under Productivity Solutions Grant administered by the Singapore National Employers Federation. Mr Sardar also said roles that involve repetitive or manual tasks are particularly suited to be redesigned at relatively low cost. These include administrative, customer service and production roles. One company that has successfully redesigned jobs in a way that saves costs, upskills workers and improves efficiency is SP Group. Mr Muhammad Shamil Abu Bakar, 43, is one of nine technicians in the utilities provider’s facilities management team who were sent to be trained as certified drone pilots for building inspections. Previously, building inspections had to be conducted with the help of contractors. It was a process that could take three to four days, involving both heavy equipment like boom lifts and trained rope access workers. Now, weather permitting, an industrial drone is used for inspections and the job can be completed in a day. The drone also gives a better view of hard-to-reach areas. Mr Shamil, who had already been a drone hobbyist for three years before he took up training in 2022, said: “I feel it is a real privilege to get to do something that I love for work.” 4 Training moves Even as Singapore positions itself to grow its workforce and productivity at once, concerns inevitably emerge about who is left behind. One way the Republic has sought to ensure that lower-wage workers can also benefit from growth is through the Progressive Wage Model. The model is a wage ladder with pay rises pegged to training and productivity, and it is already in place for seven sectors and two occupations. The labour movement has also stepped in, most notably through advocating the formation of company training committees. Employers form these committees with unions to map out the skills workers need given business and industry prospects, guided by the National Trades Union Congress. There are now more than 2,100 of them, according to the latest update by NTUC chief Ng Chee Meng during May Day festivities on May1. Industry experts say looking further ahead, artificial intelligence (AI) has the potential to shake up the labour market. Some commentators have called for a tax on AI usage in the light of potential job displacement. But Assistant Professor Vincent Ooi of the Singapore Management University said that any tax on AI usage should only be used to slow down the rate of job displacement, to enable employees to undergo training and to give the economy time to find new roles for them. The tax expert, however, added that Singapore already has strong, sufficiently funded systems in place to support displaced workers and retrain them, and that attempts to tax AI usage may make the Republic less attractive as a place to do business. Likewise, Associate Professor Terence Ho of the Lee Kuan Yew School of Public Policy said that given Singapore’s slowing workforce growth and significant manpower needs as the population ages, AI could be seen as a boon to help alleviate manpower shortage, rather than a threat to employment level. “The key is to anticipate and address the risks of job displacement in particular sectors and occupations, and to improve the overall matching of skills with jobs.” Tay Hong Yi

SP Contractor Portal User Guide 1 .............................................................................................. 1 SP CONTRACTOR PORTAL USER GUIDE .......................................................... 1 1. Accessing the portal .................................................................................................................................... 3 2. Register for an account .............................................................................................................................. 3 3. APPLYING FOR RES ...................................................................................................................................... 8 4. APPLYING FOR REO .................................................................................................................................. 15 5. Applying for NCE ........................................................................................................................................ 22 6. APPLYING FOR NCD .................................................................................................................................. 31 7. APPLYING FOR DRAWINGS/PLAN REQUESTS .................................................................................. 35 8. APPLYING FOR JOINTER PASS ............................................................................................................... 40 9. APPLYING FOR CONTRACTOR PASS .................................................................................................... 42 10. PAYMENTS .............................................................................................................................................. 48 11. RESUMING A PAUSED APPLICATION ............................................................................................. 49 2 1. Accessing the portal Navigate to [Production URL] in your browser. Recommended Browsers: Latest versions of Chrome, Firefox, Safari 2. Register for an account Click on Register. Fill in the required details. 3 If you are a freelancer, or do not have a company, be sure to check the box at the bottom of the form. If you are applying on behalf of a company, provide the name of the company and company registration number. 4 Provide any required documents e.g. Authorization Letter from Company. Select a file, then click Upload Attachment. Upon successful upload, a message will be shown. 5 Click Next to complete your registration. Check your email provided earlier, for the acknowledgement. SP Group will process your application. Once approved, you will receive the following email: 6 Click on here link to go to the Portal and complete your registration. You will be asked to set your security questions and answers (all fields are mandatory) for account recovery, and a new password (at least 8 characters with 1 letter and 1 number). 7 Once successful, you will be shown the Contractor Portal landing page. 3. APPLYING FOR RES Click on Apply for NCE on the main page or Apply for NCE from the NCE dropdown list. 8 The RES application screen will appear. You will require the following information: • One recent Passport Sized Photograph with white background • Personal Particulars of Applicant • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Employment Records • Certificate of Achievement for Registered Earthworks Supervisor Course from SIPG or • Certificate of Successful Completion ("CSC") for Registered Earthworks Supervisor Course from BCA or • Certificate of Successful Completion ("CSC") for Registered Earthworks Supervisor Course from SCAL Academy and • Letter from employer stating minimum of 2 years site supervisory experience • Fit for Work Certification from a Doctor (for applicants above 65 years old) 9 Select the application type. For Renewal/Replacement, an existing RES number (e.g. 789X01/01/1950) must be provided. The system will determine if this is a renewal or replacement application, based on the expiry date of the existing pass. Enter the necessary details and click next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 10 You may pause the application by pressing on the Pause button, when it is available. You will be asked to enter a description to help you remember why you paused the application. See section RESUMING A PAUSED APPLICATION on how to resume a paused application. 11 In the File Upload screen, please provide a passport photo and supporting documents. Allowed file types are PDF, JPG, PNG. You can drag the frame to fit the photo in the frame. Press Crop & Save to ensure the photo is saved. All files are mandatory. You will not be allowed to proceed until all files are provided. Press Done when the upload of each file is complete, to attach them to the application. 12 At the summary page, review your entries and ensure you mark the checkbox, agreeing to the declaration and terms and conditions of the application. You will then be given an application number, which you can refer to when enquiring about the status of your application. Click Next to proceed with payment. 13 You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. Enter your credit card details in the secured page and upon successful payment, you will be redirected back to the SP Contractor Portal and be shown the 14 payment page. You may obtain a copy of the receipt by clicking on Receipt in the Notes and Attachments section. 4. APPLYING FOR REO Click on Apply for REO in the main page or Apply for REO from the REO dropdown list. The REO application screen will appear. You will require the following information: • One recent Passport Sized Photograph with white background 15 • Personal Particulars of Applicant • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Employment Records • Certificate of Training for Underground Services Detection Course from SP PowerGrid Ltd / Certificate of Attendance for Underground Services Detection Course from SP TCC or • Certificate of Successful Completion ("CSC") / Skills Evaluation Certificate (Knowledge) ("SEC (K)") for Construction Plant Operator / Hydraulic Excavator Operation Course from BCA and • Coretrade Registration Statement with Hydraulic Excavator Operation Result Slip from BCA • Fit for Work Certification from a Doctor (for applicants above 65 years old) Select the application type. 16 For Renewal/Replacement, an existing REO number (e.g. 789X01/01/1950) must be provided. The system will determine if this is a renewal or replacement application, based on the expiry date of the existing pass. Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 17 You may pause the application by pressing on the Pause button when it is available. You will be asked to enter a description to help you remember why you paused the application. See section RESUMING A PAUSED APPLICATION on how to resume a paused application. In the File Upload screen, please provide a passport photo and supporting documents. Allowed file types are PDF, JPG, PNG. 18 You can drag the frame to fit the photo in the frame. Press Crop & Save to ensure the photo is saved. All files are mandatory. You will not be allowed to proceed until all files are provided. Press Done when upload of each file is complete, to attach them to the application. At the summary page, review your entries and ensure that you mark the checkbox, agreeing to the declaration and terms and conditions of the application. 19 You will then be given an application number, which you can refer when enquiring about the status of your application. Click Next to proceed with Payment. You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. 20 Enter your credit card details in the secured page and upon successful payment, you will be redirected back to the SP Contractor Portal and shown the Payment page. You may obtain a copy of the receipt by clicking on Receipt in the Notes and Attachments section. 21 5. Applying for NCE Click on Apply for NCE on the main page or Apply for NCE from the NCE dropdown list. The NCE application screen will display and you will need to prepare the following information: • Personal Particulars of Applicant • Name and RES Pass number of at least 1 Registered Earthwork Supervisor • Project Owner's Particulars • Contract Details • LCDW Particulars (Cable NCE) • Work Details 22 Select the application type. There is a new application type that combines both Cable & Gas applications together. Select this if your earthwork is near both cables and gas pipelines. Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. 23 Valid RES pass numbers must be provided. The pass numbers are in the format of last 4 characters of NRIC and birthdate (in dd/mm/yyyy), e.g. 123X31/12/1950. REO information is not mandatory. Select the Project Principal agency. If not available, select N/A. 24 If Agency is selected, enter the supervisor name and details as well. For Combined Cable & Gas and Cable applications, provide LCDW details. LCDW License No should be in the format of NNNN-NNNN (1234-1234). Check with EMA for license information. If the application is an Emergency Application, provide the required information. 25 Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. Map selection allows you to select any shape where the two furthest points are 1.5km apart. Street names within 500m of the center point of the selected area will be returned. 26 After the area is marked and you click Submit at the bottom of the page, the system will attempt to retrieve road names from SLA’s OneMap service. Thereafter please provide detailed description of the work area and work details. The system will also attach the drawn area to the application automatically, to be used as the site plan. After entering works details and clicking Next, you will be required to attach documents depending on the type of application. 27 For uploaded files, if you wish to remove them, click on X to remove the uploaded file. To preview the files, you can click on the file to download it to view. You will be able to review your entries before submission. 28 Please agree to the terms and conditions by checking the box at the bottom of the page. After clicking next, you will be provided with an Application number, and be prompted to make payment. 29 You will be allowed to select any transaction that is unpaid, before being redirected to Cybersource for payment. SP Contractor Portal accepts Visa or Mastercard payment. Once payment is completed, you will be returned to the Portal to show your payment page, where you can download the receipt. 30 6. APPLYING FOR NCD Click on Apply for NCD on the main page or Apply for NCD from the NCD dropdown list. The NCD application screen will display and you will need to prepare the following information: • Earthworks Contractor Company Details • Earthworks Details • LCDW Details 31 Enter the necessary details and click Next to proceed to the next screen. Details marked with a * are mandatory and cannot be left blank. Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. Map selection allows you to select any shape where the two furthest points are 1.5km apart. Street names within 500m of the center point of the selected area will be returned. 32 After the area is marked and you click Submit at the bottom of the page, the system will attempt to retrieve road names from SLA’s OneMap service. Thereafter please provide detailed description of the work area and work details. The system will also attach the drawn area to the application automatically, to be used as the site plan. 33 After entering works details and clicking next, you will be required to provide LCDW details. You will be allowed to review your entries before submitting. Please ensure the declaration is checked, in order to proceed. 34 After confirming, you will be provided with an application number. Upon clicking Finish, you will be brought to the first screen of a new application. You may continue or navigate away. 7. APPLYING FOR DRAWINGS/PLAN REQUESTS Click on Apply for Drawing/Plan Request on the main page or Apply for Drawing/Plan Request from the Drawing/Plan Request dropdown list. The As Built/Plan Request application screen will display and you will need to prepare the following information: • Applicant Details • Project Description Details 35 Select an application type. As-Built Drawings will be for Cable drawings. Surveyed Drawing will be for Gas pipe Drawings. Upon clicking Next, you will be asked for an Application Purpose. If Planning is selected, you can enter a Plan Request number (e.g. PR-2019000123). If Earthwork is selected, you must enter an NCE number (e.g. 201900123). 36 Enter the required details. If As-Built is chosen, you will be asked for the Project Officer Section. Use the map to select an area where work is to be done. You may search for the area using the search bar. Thereafter you can mark the area out by clicking on the pentagon box, and using it to mark an area of work. For As Built and Surveyed Drawings, street names within 500m of the center point of the selected area will be returned. For Plan Requests, Map selection allows you to select any shape where the two furthest points are 1.5km apart. 37 Street names within 500m of the center point of the selected area will be returned. After selecting a map area, you will be asked to provide Project Details and a reason for the request. Thereafter, you will be allowed to review your entries before proceeding. Please ensure the checkbox is marked, indicating your agreement to the terms and conditions. For Plan Requests, you will be required to download a pre-filled Plan Request form for the Project Principal to sign before uploading it for MEA processing. Upon submission, you will be provided an application number. 38 Once MEA has reviewed your application, the status of the application will be set to “Ready for Payment”. You can view the status of your applications by clicking on My Drawing Requests for As Built/Surveyed Drawings or My Plan Requests for Plan Requests. Click on the Application No to see the details of your application. You can also communicate with the MEA/Project officer for any updates to your application via the Post Box at the right side of the screen. Once an application is ready for payment, you can pay for it using the Payment link. Steps are described in the Payments Section. 39 8. APPLYING FOR JOINTER PASS Click on Apply for Jointer Pass on the main page or Apply for Jointer Pass from the Jointers dropdown list. The Jointer application screen will display and you will need to prepare the following information: • One recent Passport Sized Photograph with white background • Applicant's Last 4 characters of NRIC (e.g. 123X) • Applicant's Birthdate • Voltage applying for (LV, 6.6kV, 22kV) • Document Record of Supervised Jointing (for New Applicants) • Document Record of Supervised Jointing (for Renewals) • Fit for Work Certification from a Doctor (for applicants above 62 years old) You will also be required to check the checkbox to consent to the terms and conditions of the application. 40 Select an Application Type. Provide your personal details. Drag and drop your passport photo and click Crop & Save. Provide the required documents. 41 You will receive an application number at the end of the application. 9. APPLYING FOR CONTRACTOR PASS Click on Apply for Contractor Pass on the main page or Apply for Contractor Pass from the Contractor Pass dropdown list. If you cannot see the dropdown list, click on More. Begin by entering a Contract Number, selecting a Section, providing the Project Officer Name, Type of application and Voltage Level of works. Select N/A if this is not transmission or distribution related. 42 Once you click Submit, the contract description will be displayed. Click Confirm to continue. You will now be allowed to upload a list of applicants (in a fixed format comma delimited file). The guide for the format is available at [ProductionURL]/s/contractor-pass-fileupload-faq 43 Alternatively, you may choose to add applicants one by one. Provide the applicant NRIC/FIN last 4 characters, date of birth and role, then click Search. The applicant must have passed a Safety Course and have obtained VRS clearance. When the applicant is successfully found, the details will be retrieved from the system and you can proceed to provide the necessary additional information. 44 Upon completing the entry, you can either add a new applicant by clicking Add Applicant or go to the actual application by clicking Next. Repeat the steps above to add more applicants. Once done, you can click Next on the applicant detail screen, or Proceed to Application from the search applicant page. In the application page, you can add more applicants if required. 45 Otherwise, click on the Applicant Name to enter further details e.g. Provide a Passport Photo, Educational Certificates, Professional Certificates, Employment History etc. Enter additional details and upload necessary proof of experience, employment, certifcates, NRIC copy. Please note that for all documents containing NRIC/FIN, please mask the leading characters, leaving only the last 4 digits (including alphabet are showing) 46 After you have completed adding the details, please click on the application number to return to the application. Click Submit for Approval for SP to process the application 47 10. PAYMENTS To find outstanding payments, click on More and then click on My Outstanding Payments, or click on the box in the homepage. Select the applications you want to pay for and click on Pay Selected. 48 You will be redirected to Cybersource to complete payment. SP Contractor Portal accepts Visa and Mastercard payments. Upon successful payment, you will be redirected back to the Portal, where you can download your receipt. 11. RESUMING A PAUSED APPLICATION Applications that are paused can be resumed by clicking on the Paused Applications tab on the homepage. Click on the down arrow at the right and Resume to continue the application. 49 50

FORM CS/3 Letter of Consent from the Landlord/Management Corporation To: SP Group Email: install@spgroup.com.sg 2 Kallang Sector Singapore 349277 Attn: SP Services ELECTRICITY SUPPLY TO ____________________________________________________________________ (Full Address of the Customer) FOR _____________________________________________________________________________________ (Name of Customer) TOTAL LOAD ALLOWED FOR: ______________________________ AT __________________________VOLTS _____________________________________________________________________________________ PART I 1. I have checked the loading of the electrical installation of the abovementioned building/complex and hereby confirm that the abovementioned load requirement can be catered for from the rising/horizontal mains system/main switchboard of the building/complex, and the total approved load to the entire building/complex will not be exceeded. 2. I have no objection for the abovementioned load to be connected to the rising/horizontal mains system/main switchboard of the building/complex. 3. The Electrical Installation Licence No. of the building/complex is ______________________. 4. The electrical installation of the building/complex from which this load is to be connected is Unmetered (i.e. without Master Account) Metered under Master Account No. ________________________. 5. I will check to ensure that the abovementioned installation is compatible with the electrical installation of the building/complex. _____________________________________ Signature of Licensed Electrical Worker Licence No: _____ /___________ Date: _____________________ Tel No: _____________________ Name: ______________________________________ Address: ______________________________________________________________________________ ______________________________________________________________________S(_____________) PART II I hereby give consent for the abovementioned customer to tap electricity supply of a capacity indicated above from the rising/horizontal mains system/main switchboard of the building/complex. ___________________________________ Signature of Authorised Person Date: _____________________ __________________________________________ Name _________________________ Designation Official Stamp of the Landlord/Developer/Management Corporation 13/10/11

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Form CS/7 Request for Installation of Electricity kWh Meter (for Load Exceeding 45kVA) For Official Use Serial No. : ____________________________ EBS Installation No. : ________________________________ PART I : Customer Details – To be completed by LEW To: Meters Section, SP PowerGrid through SP Services (Email: install@spgroup.com.sg) Name of Customer (Mr/Mdm) /Company (Messrs): __________________________________________________________ Forwarding Address: _______________________________________________________________________________ UEN No.: ___________ or NRIC No.: Note : Please state the last 4 characters (i.e. last three digits and alphabet) of NRIC / FIN / passport or other personal identification number. Handphone No.: ____________ Name of Contact Person for Company: ________________ Site Address for Installation of Meter: ____________________________________________________________________ Detail Location of Supply Intake Point: ____________________________________________________________________ Account No.: ___________________________ Master Account No.: _________________________ Source of Supply: SP PowerAssets Landlord HDB Type of Connection: New Connection Upgrading Downgrading Others : ______________ Supply Capacity: ___________ kW at ___________ Volts (Form CS/3 or CS3/H, COC and LEI shall be submitted together with this form) Type of Business: ___________________________ Details of Landlord/MCST Name of Landlord/MCST: _______________________________ Landlord’s Account No.: _________________________ Forwarding Address : ______________________________________________________ Postal Code: _____________ Name of LEW in charge of Landlord’s Electrical Installation: ___________________________________________________ Contact No. of Landlord’s LEW: ____________________________ I hereby confirm that the electrical wirings at the meter installation have been checked and certified correct. Name of LEW: ________________________________________ LEW Licence No.: ___________________________ Forwarding Address: ________________________________________________ Postal Code: ______________________ (as registered with EMA) Telephone No.: ___________________ Handphone No.: _____________________ Signature : __________________________________ Date: ________________________ _______________________________________________________________________________________________ PART II – To be completed by SP Services To: Meters Section, SP PowerGrid – Application is in order. Please arrange to install the revenue meters. Name : ________________________ Signature: ___________________ Date: ____________________ _______________________________________________________________________________________________ PART III –To be completed by Meters Section, SP PowerGrid To: Supply Application, SP Services – Meters had been installed on _____________________. (Details in EBS) Name : ________________________ Signature: ___________________ Date: ____________________ _______________________________________________________________________________________________ PART IV – (For official use) Check and perform Master-sub Tagging Sent to CRO for account move in on _________________ Move in/ Turn-On Date is on _______________________

Solar Power – Non-Residential Consumers (Master-Sub Write Up) Background 1 Master-sub scheme is a metering arrangement whereby the common services consumption is a derived figure: • Master-meter measures overall electricity consumed by the building (i.e. both the individual units and the common services) • Sub-meters measure the usage of subtenant units. • Common services consumption is derived based on the master reading subtracted by the sub-meters reading. 2 The subtenant’s account can be non-contestable (NCC) or contestable (CC), but the master account must be NCC. Some example of buildings under the master-sub scheme are condominiums and commercial buildings. Solar installed on master-sub buildings 3 Currently, buildings under master-sub scheme can only install solar PV system on a caseby-case basis due to the existing SP’s IT system design for this scheme: • Any export of electricity would result in the lowering of the master readings, and therefore result in inaccurate computation of the common services load. • Problem would be further exacerbated if there is high level of solar injection, potentially result in negative consumption of the common services load. • The contestability status of the subtenants would lead to further complication as consumption of NCC accounts are estimated on alternate months (based on previous months’ actual reading). 4 As such, solar PV system can only be installed if the buildings meet the following criteria: • The amount of solar generated must not exceed the consumer’s consumption 1 at any point in time, as the current IT system is unable to register any export, and SP will also not make any payments. Solar owner will need to have a PPA with either the master or the subtenants (depending who consumes the solar) if they wish to receive any payment. • SP will also not be changing the master meter to a bi-directional meter. 1 If the subtenant installs solar PV system, the solar generation cannot exceed the subtenant’s consumption. If the master installs solar PV system, the solar generation cannot exceed their common services' load. Alternative solutions to sell-back solar energy 5 While EMA and SP are working to allow master-sub buildings to sell-back excess solar generation back to the grid, this can only be implemented in the longer horizon due to the time needed to review and make IT system changes. 6 As such, there are potentially two solutions: a) Connect the solar PV system directly to the SPPG substation: For this set up, the PV will be connected directly to the grid and be treated as a separate installation from the building. As there may be constraints in the network, there could be a limit to the amount of solar PV system that the network can support. Hence, solar owners are advised to consult SP before making their investment decisions. b) Connect the solar PV’s main switchboard to consumer’s main switchboard before connecting to the grid. For this to be implementable, the solar owner will need to seek permission / agreement from the building owner to install the solar PV’s main switchboard in the building’s consumer switch room (if there is sufficient space). This is a new solution and details can be found in Annex 1. Annex 1 Terms and Conditions for Solar PV installations direct connection to grid in existing building electrical installation taking LT supply from SPPG 1. The premise owner remains accountable for the premise’s electrical installation (including Solar PV main switchboard and any new solar PV installations in the premises) under the EI licence issued by EMA. The connection agreement between SP and the premise owner will need to be amended to reflect the additional responsibility of the new solar PV installation in the connection agreement. 2. It is building LEW’s responsibility to take charge all electrical equipment and accessories in the switchroom including PV switchboard etc, and the owner of the solar PV installation will need to: a. Enter into an agreement with the premise owner given that the Solar PV main switchboard will be installed in the premise owner’s switch room and the according space will be utilised for any associated metering equipment as well as the protection devices. b. Install the generation meter at the Solar PV main switchboard and for the meter to comply with technical specifications as specified under the Metering Code. 3. The premise owner and building LEW shall ensure the following safety requirements are adhered to: a. Limit the total PV capacity by the incoming service cable to the Solar PV main switchboard. The sum of the current for the Solar PV and incoming to consumer’s main intake switchboard shall not exceed the current carrying capacity of the cable for which the Solar PV is connected to. b. Ensure both the consumer’s main intake switchboard and the Solar PV main switchboard are located inside the same main LT switch room as shown in the above diagram. c. Provide electrical inter-tripping and anti-islanding between consumer’s main intake switchboard and Solar PV main switchboard to ensure that the PV system(s) will cease to energise in the event that there is a loss of permanent grid supply to the consumer’s main intake switchboard. Ensure clear boundary and segregation of connections between the building electrical and the solar PV installation(s). The cable from the solar PV system should be housed in a separate trunking to segregate connection between building and the solar PV installation. d. The building electrical installation and solar PV installation(s) must have a common earth as per SS638’s (Formerly CP5) requirements for LV installations. The earthing for both building electrical installation and PV electrical installation are required to be bonded together if they have erected theirs own earthing systems. e. Clear labelling / marking must be displayed on consumer’s main intake switchboard and Solar PV main switchboard to demarcate PV and LT connection. This is consistent with current PV submissions where clear labelling/marking must be displayed at both main intake switchboard and Solar PV main switchboard. f. Building’s LEW to ensure safety procedures/SOP in place to address the operation of the dual supply intakes and the normal and abnormal operating conditions (i.e. emergency) Ensure the PV installation(s) shall have anti-islanding features to ensure that the PV installation(s) will cease to energise in the event that there is a loss of grid supply and continue to remain de-energised until permanent grid supply is normalised. g. LEW to ensure the supply generated by PV to be connected at the Solar PV main switchboard directly to grid without bypassing the main incoming SPPG meter. This is to ensure that the customer load supply is taken from grid source only. There shall be no connection of any non-approved on-site loads at the Solar PV main switchboard. To avoid such scenarios, the building LEW and PV LEW shall make the following declaration during CS 1 submission. h. LEW to ensure that there is no unauthorised use of energy at Solar PV main switchboard i.e. illegal tapping of supply at PV board. 4. If the load account is closed, the PV installation(s) will need to be deenergized and the generation account(s) would need to be closed. The premise owner or building LEW shall inform EMC on the deregistration of the PV Installation(s). For decommissioning of PV installations only, the LEW is required to submit CS1 application to replace the switchboard so as to regularise the setup.

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 Mar-26 HDB 1-Room 128 136 150 143 150 136 136 144 127 124 119 118 HDB 2-Room 169 181 195 190 195 177 177 188 164 165 158 158 HDB 3-Room 250 265 284 273 280 257 259 271 242 239 231 234 HDB 4-Room 341 363 390 381 388 358 355 377 334 330 322 325 HDB 5-Room 399 425 457 450 459 423 417 444 392 386 378 383 HDB Executive 495 522 562 554 562 520 513 546 478 472 462 474 Apartment 476 516 548 536 541 513 501 538 500 451 429 450 Terrace 775 823 881 848 866 817 818 836 785 734 735 722 Semi-Detached 1,031 1,080 1,173 1,123 1,121 1,072 1,056 1,107 1,016 951 940 939 Bungalow 2,016 2,154 2,244 2,175 2,168 2,190 2,074 2,202 2,040 1,950 1,863 1,918 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017 SP Group adds $2 million sponsorship to groom engineering talent Singapore, 21 July 2017 – Singapore Polytechnic and SP Group today unveiled their most advanced solar car, SunSPEC 5 [20170721] Media Release - Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challengehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/8769a10c-aa3a-44b3-b14b-8a58b69185d5/%5B20170721%5D+Media+Release+-+Singapore+Polytechnic+And+SP+Group+Launch+Next-Generation+Solar+Car+For+World+Solar+Challenge.pdf?MOD=AJPERES&CVID= MEDIA RELEASE Singapore Polytechnic and SP Group launch next-generation solar car for World Solar Challenge 2017 SP Group adds $2 million sponsorship to groom engineering talent Singapore, 21 July 2017 – Singapore Polytechnic and SP Group today unveiled their most advanced solar car, SunSPEC 5 Searchhttps://www.spgroup.com.sg/search?tag=solar Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release Searchhttps://www.spgroup.com.sg/search?tag=sunspec Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch-Next-Generation-Solar-Car-For-World-Solar-Challenge-2017 Media Release [Info] Solar Power - Non-Residential Consumers (Master-Sub Write Up)https://www.spgroup.com.sg/dam/jcr:87dc48a7-69d6-4909-9f4e-d6a01a14492d/%20Solar%20Power%20%E2%80%93%20Non-Residential%20Consumers%20(Master-Sub%20Write%20Up).pdf Solar Power – Non-Residential Consumers (Master-Sub Write Up) Background 1 Master-sub scheme is a metering arrangement whereby the common services consumption is a derived figure: • Master-meter measures overall electricity consumed by the building (i.e. both the individual units and the common Solar Power – Generators.pdfhttps://www.spgroup.com.sg/dam/jcr:bbfb030c-0d8e-422c-8eab-8cd4a3d5ee9e/Solar%20Power%20%E2%80%93%20Generators.pdf Solar PV – User Guide for Generators Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence [Guide] Solar Power Generators.pdfhttps://www.spgroup.com.sg/dam/jcr:bbfb030c-0d8e-422c-8eab-8cd4a3d5ee9e/%5BGuide%5D%20Solar%20Power%20Generators.pdf Solar PV – User Guide for Generators Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence [Guide] Solar Power Non-Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:b1e9028b-349f-4e42-ab04-f83f618477f9/%5BGuide%5D%20Solar%20Power%20Non-Residential%20Consumers.pdf Solar PV – User Guide for Non-Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence Solar Power – Non-Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:b1e9028b-349f-4e42-ab04-f83f618477f9/Solar%20Power%20%E2%80%93%20Non-Residential%20Consumers.pdf Solar PV – User Guide for Non-Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence Searchhttps://www.spgroup.com.sg/search?tag=singapore-polytechnic =singapore-polytechnic Search Searchhttps://www.spgroup.com.sg/search?tag=sunspec Search Singapore Polytechnic And SP Group Launch Next-Generation Solar Car For World Solar Challenge 2017https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-And-SP-Group-Launch Solar Power – Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:f9c85889-9b43-4312-a3fc-5a5bcc55aaa6/Solar%20Power%20%E2%80%93%20Residential%20Consumers.pdf Solar PV – User Guide for Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence [Guide] Solar Power Residential Consumers.pdfhttps://www.spgroup.com.sg/dam/jcr:f9c85889-9b43-4312-a3fc-5a5bcc55aaa6/%5BGuide%5D%20Solar%20Power%20Residential%20Consumers.pdf Solar PV – User Guide for Residential Consumers Table of Contents 1. Introduction ................................................................................................................................... 2 2. Electricity Generation Licence 1 2 3 4 5 ..... 32

FORM Completion Certificate for Modification of Electrical Installation To: SP Group 2 Kallang Sector Singapore 349277 Attn: SP Services MODIFICATION TO ELECTRICAL INSTALLATION AT ____________________________________________________ ________________________________________________________________________________________ (Address of installation) MSSL Account No.: _______________________ in the name of : __________________________________________________________________________ I, ______________________________ certify that the modification to the above-mentioned electrical installation has been inspected and tested by me in accordance with Singapore Standard CP5: Code of Practice for Electrical Installations, and that to the best of my knowledge and belief the modification summarized below complies with the said Singapore Standard CP5 and the relevant Regulations. Description Lighting points Quantity ____________________ 13 Amp socket outlets ____________________ 15 Amp socket outlets ____________________ Heater Isolator Others (please specify) ____________________ ____________________ ____________________ The said modification has been connected to the supply of electricity on _________________. The existing supply line is adequate for the after diversity maximum demand of the above-mentioned electrical installation. 2. I append below the result of my inspection and test: Incoming supply : PowerGrid Network / Third party electrical installation MCB / Cutout size : _________________ Amp Revenue meter no : _________________ RCCB rating : _________________ Amp/30mA sensitivity Phase to Phase insulation : _________________ Mohm Phase to Earth insulation : _________________ Mohm Neutral to Earth insulation : _________________ Mohm RCCB test satisfactory : Yes/No Polarity check satisfactory : Earth fault loop impedance : Yes/No _________________ ohm Date of inspection/ test : _________________ ________________________________________ __________________ ___________________ Name & Signature of Licensed Electrical Worker Licence No. Date cc Consumer REF: E(EI)Reg7(1) 2104008