Media Release Temasek Cares Extends Its 'Stay Prepared' Initiative To Help Build Community Resilience In Singapore Singapore, Monday 5 May 2014 Temasek Cares is partnering Singapore Power and Singapore Post to extend its "Stay Prepared" initiative by encouraging individuals and families to be prepared for emergencies. Conceived by Temasek Cares with Singapore Power to prompt individuals and families to be prepared well ahead of any emergencies, a total of 1.2 million "Stay Prepared" Starter Kits will be distributed by Singapore Power and Singapore Post to all households in Singapore from 6 to 12 May 2014. Each "Stay Prepared" Starter Kit contains three 3M™ N95 face masks, instructions on how to wear the masks and emergency contact numbers. About 17,000 Starter Kits will also be delivered to charity homes, and another 300,000 Kits have been prepared on standby for needy families in case of severe haze or flu pandemic emergencies. Mr Richard Magnus, Chairman of Temasek Cares, said, “Singapore is a safe city. However, unforeseen events may adversely impact us and our community from time to time. All of us – individuals, families, companies – have to be prepared. For this reason, Temasek Cares wants to help build the resilience of our community, through its "Stay Prepared" initiative. “Temasek Cares is very pleased to partner Singapore Power and Singapore Post for this initiative to provide "Stay Prepared" Starter Kits to every household in Singapore. The Starter Kit includes three N95 masks so that each household can have an initial stock in case of a flu pandemic or severe haze from the forest fires in the region. We hope the Starter Kits will prompt individuals and families to develop their own emergency plans. The Starter Kit with the emergency contact numbers and the N95 masks can be useful additions to their family or personal emergency grab bags.” Mr Magnus added, “The Starter Kits programme is a significant step to fulfill Temasek Cares‟ vision of a resilient Singapore community – one that is ready for the unexpected, responds effectively to crises and recovers quickly from adversity. We will continue to come alongside people and partners in Singapore to create greater awareness of additional ways to be prepared. We believe such community initiatives are a useful way to complement national and individual efforts to keep Singapore safe.” Tan Sri Mohd Hassan Marican, Chairman of Singapore Power, said, “At Singapore Power, it is mission critical to respond to emergencies swiftly, safely and effectively. This readiness enables us to power every household and business in Singapore with world-class reliability, round the clock. We would like to encourage emergency preparedness among the community, so that it becomes second nature to everyone.” Tan Sri Hassan added, “We have mobilised our meter readers and technicians to distribute the "Stay Prepared" Starter Kits. We are running a call centre to address public queries on this effort. In addition, our staff volunteers will be distributing 17,000 starter kits to more than 140 charity homes for the elderly, disabled and other residential facilities . We would like to touch all facets of society in this outreach.” Mr Lim Ho Kee, Chairman of Singapore Post said: “We are happy to be part of this nationwide community effort to help Singapore households stay prepared. Over the next few days, some 1,200 postmen and postwomen will distribute the "Stay Prepared" Starter Kits to every HDB and high-rise household. As a responsible and trusted national postal service provider, SingPost remains committed to deploy our last mile delivery capability and resources to help with such meaningful initiatives.” Singapore Power has set up a hotline where members of the public can get information about the delivery of the "Stay Prepared" Starter Kits. The delivery hotline (Tel: 1800-738-2000) will be in operation from Monday 5 May 2014, to Saturday 24 May 2014, from 8.00 am to 8.00pm daily. If the "Stay Prepared" Starter Kit cannot be delivered to a postal address, residents will receive a delivery advice with information on where they can collect their Starter Kits. The "Stay Prepared" Starter Kits programme and the umbrella "Stay Prepared" initiative are backed by the Temasek Emergency Preparedness Fund, which was established by Temasek Holdings with an endowment of S$40m in March 2014, as part of its 40th anniversary community initiative. More information on the 'Stay Prepared' initiative is available at www.stayprepared.sg. Useful tips on how individuals and families can prepare their own emergency grab bags can be found at www.e101.gov.sg. Health advisory on haze or other health hazards may be found at: www.moh.gov.sg www.moh.gov.sg/haze Weather, air and other climatic or pollution developments may be tracked on www.nea.gov.sg.   Additional Information About the ‘Stay Prepared’ initiative and the Temasek Emergency Preparedness Fund (TEPrep Fund) "Stay Prepared" is a Temasek Cares initiative to help people in Singapore be prepared for emergencies and crises, and build a more resilient community. Programmes under this initiative are supported by the Temasek Emergency Preparedness Fund launched in March 2014, as a Temasek community endowment to mark its 40th anniversary. "Stay Prepared" supports programmes that: Help people in Singapore be ready for a range of emergencies Build longer term capability and capacity of the community in emergency preparedness Provide assistance in emergencies Complement national efforts and foster collaboration with private sector partners, voluntary welfare organisations (VWOs) and community groups to achieve emergency preparedness. The first program under the "Stay Prepared" initiative was with KK Women‟s & Children‟s Hospital to help train staff and volunteers from interested VWOs to support children who have suffered trauma. For more information, please visit www.stayprepared.sg.   About Temasek Cares Temasek Cares CLG Ltd is a Temasek funded non-profit philanthropic organisation (NPPO) that aims to help improve the lives of underprivileged individuals, families and communities in Singapore; and to build the capability and capacity of all people in Singapore to be prepared for emergencies. Set up in 2009 as an Institution of a Public Character, it works in partnership with various voluntary welfare organisations, non-profit organisations, government agencies, Ministries and other institutions to support programmes that contribute to the well-being, dignity, livelihood, and emergency preparedness of its beneficiaries. For more information, please visit www.temasekcares.org.sg. About Singapore Power Singapore Power Limited is a leading energy and utility company in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. The Singapore Power Group is wholly owned by Temasek Holdings (Private) Limited. In Singapore, more than 1.4 million industrial, commercial and residential customers benefit from Singapore Power‟s world class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost effective worldwide. In powering economies and improving quality of life, Singapore Power is committed to initiatives that help communities in need live independently and with dignity. These efforts include the Singapore Power Heartware Fund that reaches out to the needy elderly through a range of social service programmes. For more information, please visit www.singaporepower.com.sg. About Singapore Post Limited Singapore Post Limited (SingPost) is the national postal service provider in Singapore offering trusted communications through domestic and international postal services as well as end-toend integrated mail solutions covering secure data printing, letter-shopping, delivery and mailroom management, among others. As the trusted communications service provider for more than 150 years, SingPost today goes beyond physical postal communications to offer secure digital communications solutions as part of integrated solutions to its customers. With its competencies in mail, logistics and e-commerce, SingPost is able to offer integrated ecommerce logistics solutions tailored to customers‟ needs. Having one of the largest multichannel distribution networks in Singapore, regional operations in 12 countries and access to a global postal network of more than 220 countries/territories, SingPost is also well-positioned to provide end-to-end e-commerce logistics solutions such as warehousing, pick and pack, delivery and returns management for B2B, B2C and B2B4C customers in Singapore and the region. SingPost won the UPU-approved World Mail Award for People Management in June 2013 and was ranked the top postal agency in an Accenture report in March 2013. SingPost also gained international acclaim when it was bestowed the Service Provider of the Year 2012 award by Postal Technology International. SingPost is the only company to win to the Universal Postal Union‟s EMS Cooperative award for its Speedpost courier service every year since 2001. SingPost was listed on the Main Board of the Singapore Exchange in 2003. To learn more about SingPost, please visit www.singpost.com. About 3M 3M captures the spark of new ideas and transforms them into thousands of ingenious products. Our culture of creative collaboration inspires a never-ending stream of powerful technologies that make life better. 3M is the innovation company that never stops inventing. With $31 billion in sales, 3M employs 89,000 people worldwide and has operations in more than 70 countries. 3M Singapore is a wholly owned subsidiary of 3M Company. The company serves a wide range of consumer and industrial markets, which include electronics, health care, transport engineering, chemicals, building and construction, and consumer retail. 3M‟s presence in Singapore includes two manufacturing plants at Woodlands and Tuas, an R&D Center at Woodlands, and a Customer Technical Centre, laboratory and other supply chain and business operations based at Yishun. For more information on 3M, please visit www.3M.com.sg. About Temasek Holdings Temasek celebrates its 40th anniversary this year, with a community initiative endowment of S$40 million for the Temasek Emergency Preparedness Fund (“TEPrep Fund”). This endowment is to be managed by Temasek Cares, a non-profit philanthropic organisation, to support community initiatives for emergency preparedness. Temasek is a Singapore based investor with a portfolio of S$215 billion as at 31 March 2013. Iconic Singapore companies such as Singapore Power, Singapore Airlines, Singapore Telecommunications, PSA and DBS are among the Temasek Portfolio Companies (TPCs). Please visit www.temasek.com.sg to learn more about Temasek.

Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 HDB 1-Room 87.29 84.83 81.86 87.86 87.69 83.11 84.19 79.07 78.29 77.04 73.76 80.08 HDB 2-Room 102.84 98.53 96.07 102.96 101.39 96.90 97.62 92.27 91.27 89.30 85.50 92.72 HDB 3-Room 128.10 124.29 121.74 129.94 128.83 123.83 123.57 117.18 114.72 112.98 109.85 119.73 HDB 4-Room 153.34 147.42 143.11 152.92 152.86 146.17 146.88 140.21 135.59 135.07 130.30 142.95 HDB 5-Room 162.85 156.27 149.96 161.67 162.41 156.08 156.45 149.31 142.48 144.01 139.05 152.34 HDB Executive 180.19 172.48 168.80 178.86 180.50 172.04 172.61 163.45 157.40 159.60 154.76 169.93 Apartment 191.52 184.01 175.50 181.94 191.11 186.36 183.84 175.37 163.41 158.33 158.04 175.68 Terrace 286.03 283.33 283.80 289.68 301.49 291.00 290.49 277.89 263.67 267.59 261.56 279.64 Semi-Detached 372.29 354.71 361.00 367.73 385.46 366.17 370.19 349.08 335.83 332.11 329.24 351.85 Bungalow 731.30 675.72 711.32 685.95 762.28 719.32 712.26 661.91 659.36 621.11 635.40 675.97 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 HDB 1-Room 78.52 76.28 73.55 78.77 78.62 74.36 75.37 70.55 69.80 67.47 64.90 70.52 HDB 2-Room 93.59 89.84 87.41 93.80 92.26 88.22 88.72 83.62 82.58 80.06 76.74 83.39 HDB 3-Room 115.38 112.09 109.70 116.95 115.78 111.35 111.05 105.02 102.49 100.23 97.68 106.96 HDB 4-Room 137.64 132.74 128.46 137.02 136.76 130.76 131.35 125.25 120.76 119.36 114.92 126.86 HDB 5-Room 145.63 140.07 134.00 144.16 144.59 138.87 139.24 132.77 126.41 126.62 121.76 134.46 HDB Executive 161.79 155.45 151.54 160.36 161.59 153.95 154.44 146.15 140.37 140.97 136.47 150.92 Apartment 171.33 164.80 156.02 161.06 169.18 164.23 161.75 154.01 142.43 135.55 134.92 152.04 Terrace 262.69 259.01 258.83 264.59 274.69 263.93 263.37 250.88 239.06 240.95 235.09 253.19 Semi-Detached 342.81 328.12 331.78 338.46 354.82 336.52 340.26 319.77 307.20 301.32 299.32 321.27 Bungalow 678.65 633.29 661.40 638.62 711.71 667.03 661.57 617.06 610.72 573.47 585.41 625.30 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 HDB 1-Room 142 128 127 121 119 128 136 150 143 150 136 136 HDB 2-Room 186 166 168 161 156 169 181 195 190 195 177 177 HDB 3-Room 266 243 238 231 231 250 265 284 273 280 257 259 HDB 4-Room 365 338 327 320 309 341 363 390 381 388 358 355 HDB 5-Room 429 397 379 374 359 399 425 457 450 459 423 417 HDB Executive 523 481 462 458 445 495 522 562 554 562 520 513 Apartment 519 486 446 419 417 476 516 548 536 541 513 501 Terrace 851 785 747 744 714 775 823 881 848 866 817 818 Semi-Detached 1,141 1,056 1,000 974 960 1,031 1,080 1,173 1,123 1,121 1,072 1,056 Bungalow 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244 2,175 2,168 2,190 2,074 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

2024 年 5 月 1 日 星 期 三 新 能 源 今 起 接 管 新 达 城 制 冷 系 统 邓 玮 婷 报 道 tengwt@sph.com.sg 新 加 坡 能 源 集 团 将 从 今 天 起 (5 月 1 日 ) 接 管 新 达 城 制 冷 系 统 , 并 在 2027 年 将 它 纳 入 滨 海 湾 区 域 供 冷 网 。 这 将 有 助 新 达 城 在 未 来 30 年 , 减 少 至 少 1 万 零 400 公 吨 的 碳 排 放 , 相 当 于 每 年 超 过 315 辆 车 辆 的 碳 排 放 量 。 新 能 源 和 新 达 城 星 期 一 (4 月 29 日 ) 发 文 告 宣 布 签 署 合 作 协 定 。 在 计 划 下 , 新 能 源 将 负 责 维 修 和 更 换 新 达 城 的 制 冷 设 备 , 包 括 更 换 老 旧 的 电 力 系 统 , 以 及 逐 步 转 用 更 节 能 环 保 的 制 冷 机 。 新 达 城 的 制 冷 系 统 由 一 个 中 央 冷 水 机 组 组 成 , 容 量 约 2 万 冷 冻 吨 , 可 为 旗 下 办 公 楼 、 商 场 和 会 展 中 心 提 供 空 调 服 务 , 净 可 出 租 面 积 总 计 340 万 平 方 英 尺 。 新 达 城 系 统 将 并 入 滨 海 湾 区 域 供 冷 网 文 告 说 , 新 达 城 的 冷 水 机 组 纳 入 滨 海 湾 区 域 供 冷 网 后 , 将 创 造 机 会 , 为 区 域 包 括 滨 海 中 心 和 武 吉 士 的 发 展 项 目 , 提 供 节 能 的 制 冷 服 务 , 进 而 为 更 多 顾 客 提 供 可 持 续 的 制 冷 方 案 。 新 能 源 接 管 新 达 城 的 制 冷 系 统 后 , 其 区 域 供 冷 网 的 制 冷 能 力 将 增 至 20 万 3000 冷 冻 吨 , 是 我 国 最 大 的 区 域 供 冷 方 案 供 应 商 。 根 据 文 告 , 新 达 城 通 过 新 能 源 的 区 域 供 冷 技 术 , 可 在 接 下 来 30 年 , 减 少 至 少 1 万 零 400 公 吨 的 碳 排 放 , 相 当 于 每 年 超 过 315 辆 车 辆 的 碳 排 放 量 。 新 达 城 管 理 代 理 APM 产 业 管 理 私 人 有 限 公 司 总 裁 许 鸣 财 说 , 公 司 向 来 的 首 要 考 量 是 让 建 筑 取 得 最 佳 的 能 源 效 率 。 这 次 和 新 能 源 的 合 作 是 公 司 在 可 持 续 能 源 方 案 迈 出 的 重 大 一 步 , 也 将 推 进 公 司 的 减 碳 旅 程 , 为 新 加 坡 打 造 更 环 保 的 建 筑 环 境 。 新 能 源 可 持 续 能 源 方 案 董 事 总 经 理 哈 沙 说 , 新 加 坡 朝 净 零 排 放 目 标 前 进 之 际 , 可 持 续 的 能 源 创 新 方 案 , 如 区 域 供 冷 网 将 扮 演 重 要 角 色 , 让 我 国 通 过 可 持 续 的 方 式 , 支 持 城 市 和 经 济 增 长 的 需 求 。 所 谓 区 域 供 冷 , 是 把 区 域 内 的 办 公 室 、 购 物 商 场 及 公 寓 等 建 筑 的 冷 却 系 统 连 接 在 一 起 , 形 成 闭 路 循 环 , 例 如 滨 海 湾 底 下 便 设 有 区 域 供 冷 系 统 网 络 , 它 利 用 大 型 制 冷 机 冷 却 水 后 , 输 送 给 这 个 区 域 内 的 大 楼 以 降 低 室 内 温 度 , 自 2006 年 运 转 以 来 已 达 到 40% 的 节 能 效 率 。

Media Coverage Catch the latest news on SP All Years 07 Jul 2025 Huawei, SP Group to launch Singapore's fastest public EV charger in Q4 Source: The Business Times © SPH Media Limited. Permission required for reproduction. 07 Jul 2025 Ultra-fast charger to be added to EV charging network here by Q4 Source: The Straits Times © SPH Media Limited. Permission required for reproduction. 06 Jun 2025 SP Group to donate up to S$1 million Source: Tamil Murasu © SPH Media Limited. Permission required for reproduction. 04 Jun 2025 SP Group launches initiatives to help seniors, young at inaugural Community Festival Source: The Business Times © SPH Media Limited. Permission required for reproduction. 04 Jun 2025 New initiative for SP Group 30th anniversary - Journeys from the Heart takes 600 on excursions Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction. 04 Jun 2025 SP Group launches community initiative, taking beneficiaries on tour of attractions Source: Shin Min Daily News © SPH Media Limited. Permission required for reproduction. 02 Jun 2025 Postponed his studies to support his family, he is now a Principal Engineer Source: Berita Harian © SPH Media Limited. Permission required for reproduction. 27 May 2025 SP Group renews donation for ITE students to advance studies against odds Source: Lianhe Zaobao © SPH Media Limited. Permission required for reproduction. 27 May 2025 SP Group nurtures the next generation in engineering Source: Tamil Murasu © SPH Media Limited. Permission required for reproduction. 26 Mar 2025 SP Group donates S$700,000 to St Andrew's Autism Centre Source: The Business Times © SPH Media Limited. Permission required for reproduction. 1 2 3 4 5 ... 46

Media Release Growing The Singapore Core In Oil, Petrochemical, Energy & Chemical Sectors ~ $13 million set aside to attract locals, up-skill and train 1,000 technicians and engineers ~ Singapore, 7 November 2012 - The National Trades Union Congress’ (NTUC) Oil, Petrochemical, Energy & Chemical (OPEC) Cluster1 will move the OPEC sectors towards progressively higher wages by setting aside a $13 million funding for training and skills upgrading so as to grow the Singaporean Core. The OPEC sectors have been facing the key challenges of an ageing Singaporean Core in the technical professional workforce and attracting new entrants, despite competitive pay and prospects. 2. Mr K Karthikeyan, Chairman of NTUC’s OPEC Cluster said, “We have committed to this initiative to highlight that our Progressive Wage Model (PWM) (Annex A) is a model for all levels of workers. It aims to help them earn higher pay progressively throughout their careers, even in industries where salaries are relatively better. The Cluster and NTUC’s e2i (Employment and Employability Institute) will continue to work with our companies to tap on the funding to develop more structured approaches towards training for better jobs and good career progression for all Singaporeans.” 3. Singapore Power (SP), a leading energy utility company in the Asia Pacific, is a prime example of a company which has spearheaded efforts in concert with the Labour Movement. Aligned with the Cluster’s objectives of achieving better wages and strengthening the Singaporean Core in the OPEC sector, the Cluster joined hands with SP to organise a comprehensive Learning Journey (LJ) today. SP presented its career progression track, development programmes and new technologies that have helped workers enhance their skills and job scopes, resulting in higher productivity and wages. 4. To augment the Labour Movement’s commitment towards enhancing the skills of workers, the OPEC Cluster, in close partnership and funding support from the e2i and Singapore Workforce Development Agency (WDA), will set aside $13 million over the next three years to benefit 1,000 technical professionals (i.e. technicians and engineers). The Cluster will work with companies in the sectors to cultivate T-shaped2 capabilities for more locals to enhance the Singaporean Core. 5. Mr Ang Chai Soon, Director of Manufacturing & Construction Division, WDA, said: “WDA and e2i are pleased to work with the OPEC Cluster and the industry on Workforce Skills Qualifications (WSQ) training programmes and traineeships to help attract locals to join the sectors and develop strong technical expertise for them. The presence of a structured career progression and development pathway will enable companies to plan and develop their workforce capabilities for growth and expansion.” Career uplifting for technical professionals 6. The OPEC Cluster and tripartite partners aim to help 1,000 workers achieve progressively higher wages through various strategies (Annex B), namely: a. Allowances and subsidies for companies to attract and upgrade the Singaporean Core b. Developing and structuring the companies’ training and development frameworks c. Enhancing employee progression from technical to engineering positions 1 The NTUC Oil, Petrochemical, Energy and Chemical Cluster comprise seven unions representing workers from the Oil & Gas, Petrochemical, Energy, Chemicals and Biomedical sectors. They include the Chemical Industries Employees’ Union (CIEU), ExxonMobil Singapore Employees Union (EMSEU), Singapore Refining Company Employees Union (SRCEU), United Workers of Petroleum Industry (UWPI), Union Of Power and Gas Employees (UPAGE), Singapore Shell Employees Union (SSEU-SHELL) and the the Amalgamated Union of Statutory Board Employees (AUSBE). 2 T-shaped capabilities refers to employees’ in-depth specialised expertise (vertical bar), whereas the horizontal bar is the ability to collaborate across disciplines with experts in other areas and to apply knowledge in areas of expertise other than one's own. Career Progression Path – The Singapore Power (SP) Way As more businesses progress to strengthen the core of Singaporean workers, raise productivity and enhance job and wage progression, there are companies who have made good inroads in these areas.   SP is a unionised company under the Union of Power and Gas Employees (UPAGE). At today’s Learning Journey, the company shared its career progression pathway. SP has put in place a structured path for Technicians to progress to Senior Technician, and thereafter to Technical Officer, Senior Technical Officer and Engineer.   SP invests in the training and upgrading of workers to help them develop their potential and advance to higher responsibilities. One such example is Mr Abdul Rahman bin Suthamoo who joined SP as a Technician Apprentice. He underwent structured training and within 3 years, he became a fully qualified Technician. Last year, he completed his diploma through SP’s sponsorship and is now a Technical Officer. Another example is Mr Murugaiah Selvam who made the leap from Technical Officer to Engineer when he completed a degree course fully sponsored by SP. (See Annex C for the detailed profiles of Mr Selvam, Mr Rahman and two other workers who are now enjoying better jobs and wages through their respective career progressions).   Mr Wong Kim Yin, Group Chief Executive Officer, Singapore Power, explained, "We want to equip our staff with the right skills, tools and support to do their jobs well and take care of their families. Through continuous learning, as they advance to each stage of their career, they can look forward to upgrading their skills, improving productivity and attaining higher wages in a progressive manner."   RKS Nachiappan, General Secretary of the Union Of Power and Gas Employees (UPAGE) commended the move, “UPAGE and Singapore Power have worked hard over many years to cultivate an excellent working relationship. We are united in our journey towards creating “Better Jobs for All”. Through this partnership, we hope to promote inclusive growth for all workers, strengthen the Singaporean core, and implement productivity measures to create higher value jobs.”   In summary, what this means for: The Oil, Petrochemical, Energy & Chemical (OPEC) Cluster Support to address challenges of ageing workforce and attracting young entrants Grow the Singaporean Core The Employers – Companies and service providers Funding for companies to attract and upgrade the Singaporean Core Structuring of training and development frameworks The Employees – Technicians and Engineers More opportunities to develop T-shaped capabilities and advance in career Better clarity on upgrading opportunities and career prospects Consumers and Service Buyers Assurance of higher quality and reliability  

SPSRM MFA User Guide - Version 1.01 (Jan 2023) ____________________________________________________________________________________ SPSRM Multi Factor Authentication User Guide ____________________________________________________________________________________ SPSRM MFA User Guide - Version 1.01 (Jan 2023) TABLE OF CONTENTS 1. General Information ............................................................................................................................................ 4 2. System Requirements ......................................................................................................................................... 4 3. Installing the SAP Authenticator App ............................................................................................................. 5 4. Log on to MFA Registration ............................................................................................................................... 6 4.1. Log on to MFA Registration .............................................................................................................. 6 4.2. Select Set Up Account on Device .................................................................................................... 7 5. Mobile Device Set Up .......................................................................................................................................... 8 5.1. Log on to MFA Registration .............................................................................................................. 8 5.2. Password for SAP Authenticator APP ............................................................................................ 9 5.3. Add Account .......................................................................................................................................10 5.4. Enable Scan QR Code Function ......................................................................................................11 5.5. Install QR Code/Bar Code Scanner App (For Android Phone Only) .....................................12 5.6. Use Mobile Device to Scan QR Code on Work Computer ......................................................13 5.7. Enter Confirmation Code.................................................................................................................14 5.8. Completion of set up ........................................................................................................................15 6. Accessing SRM Portal with MFA .....................................................................................................................16 6.1. Enter Credentials (User ID and Password)..................................................................................16 6.2. Obtain Passcode from SAP Authenticator App .........................................................................16 6.3. Enter Passcode ...................................................................................................................................17 7. Set Up Another Mobile Device (Optional)...................................................................................................18 7.1. Install App and Log on to MFA Registration Page ....................................................................18 7.2. Enter Passcode ...................................................................................................................................19 7.3. Mobile Device Setup ........................................................................................................................20 7.4. Log On to SRM Portal .......................................................................................................................20 8. Second Account MFA Registration On Same Mobile Device (Optional) .............................................21 8.1. Launch SAP Authenticator App .....................................................................................................21 8.2. Add New Account ..............................................................................................................................22 2 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8.3. Select Account to Display Passcode .............................................................................................22 9. Disable and Delete MFA Registered Account On Mobile Device (Trouble-shooting)......................23 9.1. Disable Account .................................................................................................................................23 9.2. Deleting account from Mobile Device .........................................................................................26 10. FAQs ......................................................................................................................................................29 3 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 1. General Information Multi Factor Authentication (MFA) is a security feature for the SP Group Supplier Relationship Management System (SRM Portal) that requires users to provide two verification factors to gain access the SRM Portal. In addition to the standard User ID and Password, users will also be required to enter the passcode that is obtained from the MFA application installed in their mobile device. 1.1. Purpose Of User Guide This document is intended to guide users on the following: • How to install the required MFA application - SAP Authenticator App • How to set up SAP Authenticator App on your mobile device • How to log into SRM Portal using the SAP Authenticator App • Troubleshooting issues that may be encountered 1.2. SPSRM Portal URL URL to SPSRM Portal: https://srm.spgroup.com.sg 1.3. Contact Us If you have any enquiries, please contact us at: SRM Support Telephone: 65 6916 8839 E-mail address: srmsupport@spgroup.com.sg Operating hours (Singapore Time): - Mon to Fri: 8:30am to 12:30pm; 1:30pm to 5:00pm - Closed on Sat, Sun & Public Holidays 2. System Requirements The following are required to access and perform activities on SRM portal with the MFA activated: • Mobile Device (IOS or Android) • Internet connection • Computer with the following web browser: o Windows Operating System: Edge or Chrome o Mac Operating System: Safari • Browser settings: o Pop-up blocker must be disabled/turned off o Zoom is set to 100% 4 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 3. Installing the SAP Authenticator App Download and install the SAP Authenticator App on your mobile device, the App can be found in APP Store for iOS device and Google Play Store for Android device. IOS (App Store) Android (Google Play) Scan below QR code for IOS device Scan below QR code for Android device 5 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 4. Log on to MFA Registration 4.1. Log on to MFA Registration Use your work computer to access the SRM Portal at URL: https://srm.spgroup.com.sg. Click on the link for MFA Registration as shown. Click Here Enter the User ID and Password and click Log On. Notes: If you are a new user accessing the SRM Portal for the FIRST time, please refer to the FAQ section Question 8 for details on how to get your User ID and Password. 1. Enter User ID 2. Enter Password 3. Click on Logon 6 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 4.2. Select Set Up Account on Device At the Mobile Device setup page, click Set up Account on Device. Click Here When you see the screen below, switch to your mobile device installed with the SAP Authenticator App and follow the next steps. 7 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5. Mobile Device Set Up 5.1. Log on to MFA Registration Access to your mobile device and launch the SAP authenticator App. Tap on the Start Setup button. IOS Device Android Device 8 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.2. Password for SAP Authenticator APP Default App Password setting is ON - This requires you to setup and use a separate password to launch the SAP Authenticator App. If you do not wish to use a separate password to launch the SAP Authenticator App, please switch this setting to OFF. IOS Device Android Device 2. Tap OK This Status is ON. Tap here, it will set to OFF This Status is ON. 1. Tap here, it will set to OFF 9 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.3. Add Account Tap on the Add Account button. IOS Device Android Device 10 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.4. Enable Scan QR Code Function IOS Devices: Switch selector to ON to enable scan the QR code and tap OK to allow access to camera. Android Devices: Tap Scan QR code and (if necessary) tap Yes to install Barcode Scanner. IOS Device Android Device This status is OFF, click it to enable Scan QR Code Tap Scan QR Code IOS Device Android Device Tap Yes Tap OK 11 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.5. Install QR Code/Bar Code Scanner App (For Android Phone Only) Go to Google Play store to install QR Code/Bar Code Scanner App if your Android device does not have any Bar Code Scanner App installed. Android Device Step 1 Step 2 Install a QR Code/Bar Code Scanner from google Play Install a QR Code/Bar Code Scanner from google Play Tap Install Scanner get installed when you can see Open 12 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.6. Use Mobile Device to Scan QR Code on Work Computer Use your mobile device to scan the QR code displayed on your work computer’s Set Up Account on First Device page from paragraph 4.2 above. IOS Device Use Mobile device to scan the QR code displayed on laptop or PC. Android Device Use Mobile device to scan the QR code displayed on laptop or PC. 13 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.7. Enter Confirmation Code Enter the Confirmation Code from your work computer’s Set Up Account on First Device page from paragraph 4.2 above. Tap on Done / Confirm. IOS Device 2. Tap Done 1. Enter Conformation Code Android Device 1. Enter Conformation Code 2. Tap Confirm 14 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.8. Completion of set up You should be able to see a 6-Digit Passcode on the SAP Authenticator App which can be used to log into SRM Portal. IOS Device Android Device Switch to your work computer and click Finish button to complete the set up of MFA feature for your SRM account. Click Here to Finish the Set Up 15 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 6. Accessing SRM Portal with MFA 6.1. Enter Credentials (User ID and Password) Enter your User ID and Password and click on Log On. 1. Enter User ID 2. Enter Password 3. Click on Logon 6.2. Obtain Passcode from SAP Authenticator App Launch SAP Authenticator App on your registered mobile device to obtain the Passcode. IOS Device Android Device 16 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 6.3. Enter Passcode Enter Passcode in SRM Portal and click Log On. 1. Enter Passcode 2. Click on Logon k on Logon You are now logged in successfully. Notes: The Passcode will refresh every 30 seconds. Warning: Please DO NOT DELETE the SAP Authentication App in your mobile after registered successfully, you are required to Re-register again if so. 17 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7. Set Up Another Mobile Device (Optional) 7.1. Install App and Log on to MFA Registration Page If you want to set up a second or additional mobile device, you can do so by repeating steps from Section 3 on the new mobile device. Use your work computer and follow the steps in Section 4 to arrive at Set Up Account on Additional Device page as shown below. You will now need to switch to the First or any other previously registered mobile device to continue. 18 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7.2. Enter Passcode Open the SAP Authenticator App from the previous registered mobile device (Not the new device to be registered). Enter the Passcode displayed on App and click Submit. IOS /Android Device Previous Registered Device Enter Passcode and Click Submit A QR Code will be enabled for scanning. 19 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7.3. Mobile Device Setup Use the new device and repeat the steps in Section 5 to complete the set up. 7.4. Log On to SRM Portal The new device can now be used to generate the Passcode to log into SRM Portal following the steps in Section 6. 20 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8. Second Account MFA Registration On Same Mobile Device (Optional) If you want to set up a second account MFA Registration on the same mobile device, you can do so by repeating steps in Section 4 - Log on to MFA Registration. Thereafter, please continue with the following steps 8.1. Launch SAP Authenticator App Launch SAP Authenticator App on your mobile device, you will be routed to Passcode screen directly. Tap Back. IOS /Android Device Tap Here Tap on Edit to enable adding New Account. IOS /Android Device Tap Here 21 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8.2. Add New Account Tap on to go to QR scan page. IOS /Android Device Tap Here You can repeat steps from Section 5.4 - Enable Scan QR Code Function to complete the additional account. 8.3. Select Account to Display Passcode When logging into SRM Portal, you will need to select the particular account you are using to generate the Passcode for that account. Tap on User ID under Accounts to display the Passcode. IOS /Android Device Select the Account Tap Here 22 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 9. Disable and Delete MFA Registered Account On Mobile Device (Trouble-shooting) If you want to disable or delete your MFA Registered Account, please start with your laptop/work computer. You can do so by repeating steps in Section 4.1 - Log on to MFA Registration. Thereafter, please continue with the following steps. 9.1. Disable Account Click the Disable Account option on the Mobile Device Setup page. Click Here Warning: Disable Account affects ALL mobile devices that have been registered for that account 23 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) You will now need to enter the Passcode obtained from any mobile device registered for that account. Open the SAP Authenticator App from a registered mobile device. Enter the Passcode displayed on App and click Disable Account. The Registered Device IOS /Android Device Enter Passcode and Click Disable Account Disable account will affect all devices registered against this user ID. Remember to delete account (user entry) from mobile devices after account disabled. Click Yes to confirm disabling the account on all devices. Click Here 24 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Account is now successfully disabled. The account can be deleted from all devices. 25 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 9.2. Deleting account from Mobile Device Launch SAP Authenticator App on your mobile device, you will be routed to Passcode screen directly. Tap Back. IOS /Android Device Tap Here Tap on Edit to enable delete account. IOS /Android Device Tap Here Tap on CUT_CG_MPX). to delete the account (In this example we are deleting account IOS /Android Device Tap Here 26 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Tap on Delete button. IOS /Android Device Tap Here Confirm Remove Account, tap OK to proceed. IOS /Android Device Tap Here 27 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Account is removed from mobile device, tap Done to complete deletion process. IOS /Android Device Tap Here Notes: Post deleting MFA Registered Account, Passcode from existing device is no more useful, Warning message: Wrong Passcode. 28 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 10. FAQs Question 1: How do I transfer my MFA App to a new mobile device if I still have access to the previous registered mobile device or another registered device? Answer: You need the registered mobile which have access to the Passcode (From SAP Authentication App) ready, use this Passcode and Set Up Account on Additional Device (new mobile device). Refer to Section 7 - Set Up Another Mobile Device. Question 2: If I start to use a new mobile device without my previous registered mobile device, and have no more access to SAP Authentication App, how should I get the MFA App Passcode? Answer: In case loss of Device or Device is not working, please contact SRMSUPPORT@SPGROUP.COM.SG, SPSRM Admin Team will disable user previous registration (applicable to all registered devices if more than one), so that user can re-register with the new device. Question 3: If the SAP Authentication App was removed from my device accidently, how should I get the Passcode? Answer: If you have another registered device that can access the Passcode, please refer to Question 1. If that is your only device, you would have to re-register the MFA account with your mobile device. Refer to Section 3, Section 4, and Section 5. Question 4: Is it a must to disable account before delete it in the mobile App, can we just delete the App from the mobile? Answer: It’s always recommended to follow steps of disable account, delete the account and remove the App from the phone if you want to remove the access completely from the particular phone. Question 5: If the Contact Person account has been locked by the Authorised Representative after having registered MFA on their mobile device, would the Contact Person account still have access to SRM Portal and the SAP Authentication App? 29 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Answer: The Contact Person will still have access to the SAP Authentication App but would no longer be able to login to the SRM portal. Question 6: Can I use multiple mobile devices to scan the same QR code appeared in Work Computer at the same time? Answer: No, the QR code appeared in Mobile Device Setup Page is for single device usage. Question 7: What if the SAP Authentication App is not displaying Passcode or is not functioning correctly? Answer: In such instance, please contact SRMSUPPORT@SPGROUP.COM.SG Question 8: What if I am new user to SRM Portal, how do I get my user ID and Password? Answer: Please submit your bidder registration if you have not done so. You can refer to SPSRM Supplier Registration Guide. Upon approval granted, the contact person registered in Bidder registration will receive two separate emails with Login ID and password respectively. Question 9: What if I forgot my user ID or Password, or both? Answer: If you forgot Password, you can reset the password by access the URL https://srm.spgroup.com.sg to SRM Portal, on the homepage, click Password/UserID Reset. Click Here 30 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) If you forgot your User ID, and hold Authorised Representative Account, please send e-mail to srmsupport@spgroup.com.sg with the Authorised Representative’s e-mail address containing: If you hold Contact Person Account, your company Authorised Representative account possesses administrator rights to retrieve all Contact Persons created for the Company. You can approach the AR for the reset. Please refer to SPSRM User Guide (Resources – Procurement – SPSRM User Guide - Section 5.2.3) Question 10: How do I disable pop-up blocker? Answer: Chrome: Edge: 31 / 31

Guardians of the Grid RELIABILITY Day and night, SP Group’s Electricity Distribution Control Centre’s grid system is under constant surveillance. Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock. Day and night, they keep the grid under constant surveillance through monitoring and analysis protocols, ensuring Singapore’s power network remains one of the world’s most reliable. “Swift action, which requires knowledge and experience, is essential as every second lost would mean a delay in consumers getting their power supply back,” says Elmi. Read Elmi’s story here: http://www.cna.asia/spgroup-guardiansofthegrid TAGS RELIABILITY YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 HDB 1-Room 111 127 142 152 147 145 143 146 144 135 126 126 132 150 152 149 140 151 148 139 142 128 127 121 HDB 2-Room 148 166 185 202 190 190 189 190 188 176 164 167 173 199 199 195 183 198 192 183 186 166 168 161 HDB 3-Room 212 242 270 288 271 272 269 274 269 247 236 241 250 292 285 277 264 283 277 266 266 243 238 231 HDB 4-Room 289 326 367 391 371 371 367 374 370 342 321 330 342 398 396 383 360 385 381 363 365 338 327 320 HDB 5-Room 338 381 428 456 437 434 427 437 436 401 367 381 399 463 466 448 416 447 446 427 429 397 379 374 HDB Executive 414 473 528 561 531 536 528 541 530 478 456 474 489 575 568 544 515 546 548 520 523 481 462 458 Apartment 414 465 543 585 546 514 515 537 541 483 430 435 486 578 573 543 500 513 539 523 519 486 446 419 Terrace 686 756 867 902 868 866 859 890 881 804 740 794 821 957 900 872 838 847 885 851 851 785 747 744 Semi-Detached 930 1,024 1,182 1,233 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 Bungalow 1,901 2,016 2,303 2,482 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872

Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 HDB 1-Room 80.17 80.39 77.86 77.18 78.99 81.28 87.54 87.29 84.83 81.86 87.86 87.69 HDB 2-Room 94.12 94.79 90.73 89.63 91.78 94.78 103.49 102.84 98.53 96.07 102.96 101.39 HDB 3-Room 118.85 118.49 112.22 112.11 115.94 120.33 132.29 128.10 124.29 121.74 129.94 128.83 HDB 4-Room 140.19 140.04 133.47 131.31 137.04 142.66 156.01 153.34 147.42 143.11 152.92 152.86 HDB 5-Room 148.64 148.87 141.61 136.79 144.16 151.97 165.19 162.85 156.27 149.96 161.67 162.41 HDB Executive 166.18 164.43 154.00 153.21 160.98 168.72 184.59 180.19 172.48 168.80 178.86 180.50 Apartment 175.43 177.46 164.16 156.19 163.04 179.66 198.71 191.52 184.01 175.50 181.94 191.11 Terrace 276.88 276.46 260.00 252.25 270.34 290.38 311.38 286.03 283.33 283.80 289.68 301.49 Semi-Detached 351.53 349.78 325.65 324.20 335.52 370.67 392.95 372.29 354.71 361.00 367.73 385.46 Bungalow 688.41 699.45 627.26 650.18 619.13 718.02 776.44 731.30 675.72 711.32 685.95 762.28 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 HDB 1-Room 71.48 71.86 69.16 67.69 69.30 71.92 78.05 78.52 76.28 73.55 78.77 78.62 HDB 2-Room 85.46 85.94 81.99 80.46 82.23 85.21 93.42 93.59 89.84 87.41 93.80 92.26 HDB 3-Room 106.59 106.15 100.27 99.66 102.84 107.06 118.11 115.38 112.09 109.70 116.95 115.78 HDB 4-Room 125.06 124.99 118.78 116.20 120.97 126.03 138.53 137.64 132.74 128.46 137.02 136.76 HDB 5-Room 131.93 132.27 125.43 120.56 126.60 133.43 145.81 145.63 140.07 134.00 144.16 144.59 HDB Executive 148.42 146.81 137.03 135.88 142.35 149.14 163.91 161.79 155.45 151.54 160.36 161.59 Apartment 154.44 156.79 144.07 135.03 140.09 155.96 175.31 171.33 164.80 156.02 161.06 169.18 Terrace 251.32 251.12 235.05 227.31 243.21 259.98 282.50 262.69 259.01 258.83 264.59 274.69 Semi-Detached 323.21 319.99 297.18 295.56 305.12 337.24 359.90 342.81 328.12 331.78 338.46 354.82 Bungalow 636.98 650.72 578.80 597.47 570.77 662.48 717.39 678.65 633.29 661.40 638.62 711.71 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

Consumption_Gas Average consumption of Gas (kWh) Premises Types Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 HDB 1-Room 33 35 35 34 35 34 34 39 36 39 35 36 HDB 2-Room 34 36 36 34 35 35 35 37 35 38 37 36 HDB 3-Room 47 51 51 49 50 49 49 51 49 52 50 50 HDB 4-Room 58 62 63 61 62 60 60 63 62 65 62 62 HDB 5-Room 63 69 70 68 69 66 65 70 70 72 68 68 HDB Executive 68 72 74 72 73 69 68 75 74 77 73 72 Apartment 77 82 86 88 88 85 84 92 93 95 87 84 Terrace 98 98 105 107 108 108 99 108 107 107 103 105 Semi-Detached 115 115 120 117 120 117 115 124 121 123 117 120 Bungalow 197 185 198 206 202 179 195 192 202 205 195 186