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-A-good-engineer-likes-to-be-challenged-_-Mentor-s-tough-assignments-sharpen-skills-of-next-generation-_-The-Straits-Times.pdfhttps://www.spgroup.com.sg/dam/spgroup/pdf/media-coverage/2023/-A-good-engineer-likes-to-be-challenged-_-Mentor-s-tough-assignments-sharpen-skills-of-next-generation-_-The-Straits-Times.pdf
THE STRAITS TIMES BRANDED CONTENT ‘A good engineer likes to be challenged’: Mentor’s tough assignments sharpen skills of next generation Crucial technical knowledge to safeguard the nation’s power grid is passed down under a mentorship programme by SP Group SP Group's mentorship programme allows engineering veterans such as Mr Chua Khim Mong (top) to share their wealth of knowledge with the next generation of talent like Mr Chung Der Chyuan. PHOTO: SP GROUP PUBLISHED AUG 28, 2023, 4:00 AM SGT On any given day, Mr Chua Khim Mong would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Mr Chua also leads weekly learning sessions and routinely assigns reading lists. No, Mr Chua is not a teacher – the 57-year-old is a senior principal engineer at SP Group. While his day job is to make sure Singapore’s national grid runs efficiently and seamlessly, he is also known as a no-nonsense mentor with close to 40 years of experience in the field. Mr Chung Der Chyuan, a principal engineer with SP Group and one of Mr Chua’s mentees, says that he has benefitted from the mentorship programme. “Mr Chua is very approachable and straightforward. He will explain his view and then let me figure out the details while keeping a watchful eye,” he shares. Today, both mentor and mentee collaborate to share their knowledge with colleagues, such as writing articles as part of a technical experts forum. Unseen heroes who pre-empt problems Mr Chua and his team are known as protection engineers and play an essential part in keeping Singapore’s lights on. Thanks to their work of monitoring and troubleshooting over 12,000 substations and 28,000 kilometres of electricity cables located across the island, Singapore’s ubiquitous power grid is world-leading in its reliability. While SP Group has monitoring equipment and technology that automatically adjust and reroute power across the grid to address anomalies, engineers remain crucial in fine-tuning systems and analysing faults. “With more than 50,000 protective relays, we look out for problems that can occur when there are firmware or hardware revisions in the relay equipment,” explains Mr Chua. Maintaining such a complex yet well-functioning national grid is no small feat, requiring depth and breadth in engineering knowledge and skills. To ensure such know-how, accumulated through decades of experience, is preserved and passed down to the younger engineers, SP Group has implemented the Technical Expert Scheme, which is an in-house mentorship programme designed to ensure the continuity of in-depth industry knowledge. A “living manual” with 40 years of experience Mr Chua first joined the Public Utilities Board, the precursor to SP Group, nearly four decades ago when he was 19 years old. Starting out as an assistant technician, he helped engineers who were more senior than him carry out relay testing and maintenance. Having risen through the ranks from a technician to a senior engineer, Mr Chua is well-placed to mentor his junior team members, guiding them through difficult situations they may face in the course of their work. “When I was a junior technician, our manager assigned a senior engineer to share with me and explain protection systems: the characteristics of a good protection system and how to set up relays. The presentation really changed my understanding of electrical engineering.” With nearly four decades of experience under his belt, Mr Chua believes tough assignments can help his mentees stretch their capabilities and grow in their careers. PHOTO: SP GROUP Now, Mr Chua places a similar emphasis on educating and motivating his junior colleagues. On his approach to skills upgrading, he says, “A good engineer likes to be challenged. I would give my engineers tough assignments to push them in sharpening their skills, and encourage them to keep working on solving the problem rather than walk away.” “Many of my officers have expressed interest in pursuing a degree course. This is something that I am very, very proud of because it shows a deep culture of wanting to upgrade themselves,” shares Mr Chua, who himself completed an engineering degree under a scholarship from his organisation in 1995. This is also testimony to his efforts of encouraging a team learning culture. To officers who want to attain additional qualifications, he reminds them, “Revise your maths because it is the hardest part of the course. After all, maths is a big part of an engineer’s job.” Mr Chua recounts one instance where he patiently allowed a junior team member to present his findings in a sharing session even though he had already spotted a miscalculation. “Rather than correcting him at the start, I want him to learn from his mistake and share the learning with his peers. “We remember and learn better through our mistakes,” Mr Chua explains. Often, his mentees would come to him for advice when they encounter complex situations on the job. “Most of the time, I already have the answer to their question. But I would send them off to come up with their proposed hypothesis and test method. This way, we can have two-way discussions and uncover new insights which can be applied in other situations,” he adds. He would also assign engineers technical papers to read so that they keep up with the latest trends and developments, before hearing their views on potential applications. Mr Chua pays close attention to the work of his juniors and always welcomes questions. “I tell them to never be afraid of asking seemingly silly questions. The most valuable lessons are learned from questioning and probing,” shares Mr Chua. In the spirit of learning from one another, Mr Chua has implemented surprise tests and weekly sharing sessions. “Once a week, we are all in the office to share interesting experiences or findings. Even the simplest finding or experience can be valuable to another. Everyone can benefit, including myself, regardless of rank or age.” “At the end of the day, the goal is to solve engineering problems more efficiently. But when possible, I will let my technical officers or engineers do things the hard way so that they get to learn more from the problem-solving process,” adds Mr Chua. As Singapore seeks to transition to a low-carbon future and tackle climate change, Singapore’s grid will be upgraded with new technologies to provide for developments like electric vehicle charging and more extensive deployment of solar panels. Technical experts like Mr Chua are key in helping the next generation of talent to keep abreast of change and new opportunities, and hone relevant skills and expertise. Join ST's WhatsApp Channel and get the latest news and must-reads. � E-paper � Facebook � Instagram � Twitter � LinkedIn � Podcasts � RSS Feed � Telegram � Youtube � TikTok • SINGAPORE • ASIA • WORLD • OPINION • LIFE • TECH • SPORT • VIDEOS • PODCASTS • MULTIMEDIA • BUSINESS About Us Terms & Conditions Need help? Reach us here. Advertise with us Privacy Policy � Sign up for our daily newsletter Enter your e-mail Sign up More newsletters By registering, you agree to our T&C and Privacy Policy. MCI (P) 076/10/2022, MCI (P) 077/10/2022. Published by SPH Media Limited, Co. Regn. No. 202120748H. Copyright © 2023 SPH Media Limited. All rights reserved.
National-Average-Household-Consumption----_Nov-24-to-Oct-25.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/National-Average-Household-Consumption----_Nov-24-to-Oct-25.xlsx
Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 Mar-26 Apr-26 May-26 Jun-26 Jul-26 HDB 1-Room 86.23 82.42 81.64 83.97 78.63 77.93 75.97 75.08 81.01 81.16 83.75 83.87 HDB 2-Room 99.45 95.00 93.57 97.93 90.47 90.07 87.60 87.37 94.56 94.39 97.23 98.46 HDB 3-Room 126.71 122.50 121.04 124.31 116.58 115.44 112.93 113.86 121.88 120.31 125.78 126.41 HDB 4-Room 151.99 147.59 145.21 150.28 139.53 138.26 135.87 137.34 146.67 144.03 150.19 150.58 HDB 5-Room 162.46 157.97 155.35 160.85 149.14 146.83 145.17 147.64 157.34 153.65 160.62 159.65 HDB Executive 179.80 175.34 171.18 178.17 164.07 162.41 160.35 164.43 173.70 169.66 176.41 176.10 Apartment 184.14 182.73 180.50 187.96 176.05 165.34 160.41 168.05 178.81 182.35 188.05 184.11 Terrace 298.11 292.67 293.17 295.21 285.78 275.95 276.55 284.40 288.13 288.28 301.82 306.22 Semi-Detached 376.26 370.72 362.56 376.52 353.09 342.58 345.08 355.72 360.49 364.38 376.24 385.79 Bungalow 708.95 728.77 693.44 732.73 682.55 680.55 658.72 683.89 721.43 736.03 749.42 755.95 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 Mar-26 Apr-26 May-26 Jun-26 Jul-26 HDB 1-Room 77.97 73.97 73.36 75.72 70.53 69.56 67.40 67.06 72.45 73.17 75.38 75.74 HDB 2-Room 91.17 86.56 85.41 89.23 82.47 81.75 79.33 78.98 85.79 86.30 89.17 90.37 HDB 3-Room 114.89 110.33 109.14 112.40 105.15 103.85 101.34 102.03 109.65 108.97 114.27 114.94 HDB 4-Room 137.35 132.51 130.31 135.32 125.42 124.11 121.47 122.33 131.34 130.12 136.00 136.35 HDB 5-Room 146.23 141.18 138.68 144.16 133.40 131.27 129.19 130.70 140.15 138.19 144.77 143.93 HDB Executive 162.51 157.57 153.76 160.51 147.39 145.83 143.33 146.49 155.34 153.08 159.88 159.36 Apartment 164.54 161.05 158.14 166.34 155.85 144.88 138.68 145.16 157.04 163.00 167.92 164.57 Terrace 273.88 266.42 265.98 269.32 259.90 252.25 251.03 256.90 262.03 264.47 276.75 281.75 Semi-Detached 347.15 340.35 333.46 344.79 323.43 314.80 316.37 323.27 330.29 335.83 348.16 356.89 Bungalow 665.92 680.97 644.28 684.59 638.58 634.59 612.19 635.63 673.27 688.72 701.56 708.60 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.
[20220413] Lianhe Zaobao - SP Group sets aside $1.35m to set up Awards, 450 ITE students to benefithttps://www.spgroup.com.sg/dam/jcr:9c5e09cc-4a87-4697-a3d2-88623a5c8dcf
新 能 源 拨 135 万 元 设 助 学 金 450 工 教 院 生 将 受 惠 孙 靖 斐 报 道 jfseng@sph.com.sg 不 确 定 能 否 应 付 , 却 又 想 踏 出 舒 适 圈 ,17 岁 的 吴 辛 恩 深 思 熟 虑 后 , 决 定 选 修 电 子 机 械 与 机 器 人 科 技 课 程 。 始 料 未 及 的 是 , 她 获 得 新 能 源 工 程 系 助 学 金 , 当 初 的 决 定 得 到 了 意 想 不 到 的 支 持 。 吴 辛 恩 还 在 襁 褓 时 , 双 亲 离 异 , 她 和 哥 哥 由 母 亲 独 自 抚 养 成 人 , 一 家 三 口 目 前 住 在 二 房 式 组 屋 。 对 她 来 说 , 助 学 金 不 但 可 减 轻 家 中 的 经 济 负 担 , 更 象 征 了 莫 大 的 鼓 励 和 肯 定 。 为 了 支 持 低 收 入 家 庭 的 工 教 院 生 完 成 学 业 , 新 能 源 集 团 拨 出 135 万 元 设 立 为 期 三 年 的 工 程 系 助 学 金 。 接 下 来 三 年 , 预 计 将 有 450 名 工 教 院 工 程 系 学 生 从 中 受 惠 , 每 人 可 获 得 3000 元 。 这 项 助 学 金 将 以 每 个 月 250 元 的 形 式 发 放 , 可 用 于 分 担 学 生 一 年 的 日 常 开 销 。 其 中 , 修 读 国 家 工 教 局 证 书 (Nitec) 的 学 生 可 从 7 月 起 领 取 助 学 金 ; 高 级 国 家 工 教 局 证 书 (Higher Nitec) 的 学 生 则 从 10 月 起 领 取 。 吴 辛 恩 受 访 时 说 :“ 我 曾 经 认 为 工 程 科 目 枯 燥 乏 味 , 但 被 工 教 院 录 取 后 觉 得 , 与 其 待 在 舒 适 圈 , 何 不 学 习 一 些 新 技 能 ?” 于 是 , 她 带 着 好 奇 开 放 的 心 态 入 学 , 并 逐 渐 发 现 编 写 程 序 和 气 动 技 术 的 乐 趣 , 也 享 受 从 无 到 有 的 创 造 过 程 。 吴 辛 恩 说 :“ 放 学 回 家 后 , 我 会 和 妈 妈 分 享 当 天 学 到 的 有 趣 知 识 。 她 本 来 不 确 定 我 能 掌 握 这 门 专 业 , 但 看 到 我 的 转 变 , 她 很 高 兴 , 特 别 在 得 知 我 拿 到 助 学 金 之 后 , 更 支 持 我 的 选 择 。” 吴 妈 妈 曾 因 疫 情 失 业 , 后 来 通 过 提 升 技 能 找 到 新 工 作 。 面 对 生 活 , 母 女 俩 始 终 抱 持 正 面 坚 毅 的 心 态 。 新 能 源 16% 雇 员 工 教 院 毕 业 为 了 培 养 下 一 代 的 工 程 师 和 技 术 人 员 , 新 能 源 集 团 向 来 为 工 教 院 的 工 程 系 学 生 提 供 助 学 金 和 就 业 机 会 , 集 团 内 也 有 超 过 16% 的 雇 员 来 自 工 教 院 , 当 中 近 六 成 进 一 步 升 学 , 攻 读 文 凭 或 学 位 。 昨 天 , 获 工 程 系 助 学 金 的 10 名 学 生 受 邀 到 新 能 源 集 团 的 亚 逸 拉 惹 分 部 参 观 , 了 解 集 团 的 基 本 运 作 结 构 。 接 下 来 , 集 团 也 会 和 工 教 院 合 作 , 让 学 生 通 过 实 习 了 解 电 网 、 可 持 续 能 源 和 新 科 技 等 知 识 技 能 , 也 有 机 会 向 在 职 资 深 工 程 师 学 习 。 新 能 源 集 团 总 裁 黄 天 源 说 , 集 团 致 力 协 助 来 自 不 同 背 景 的 青 � 吴 辛 恩 ( 中 ) 是 新 能 源 集 团 工 程 系 助 学 金 的 受 益 学 生 之 一 , 她 昨 日 参 观 了 集 团 的 亚 逸 拉 惹 分 部 , 并 尝 试 拉 动 移 动 发 电 车 的 电 缆 。( 曾 坤 顺 摄 ) 年 追 求 职 业 理 想 。 他 说 :“ 工 教 院 为 我 们 的 技 术 人 员 奠 定 了 坚 实 的 工 程 学 基 础 , 确 保 我 国 的 电 力 和 天 然 气 维 持 国 际 化 水 平 。”
National-Average-Household-Consumption----_Mar-25-to-Feb-26.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/National-Average-Household-Consumption----_Mar-25-to-Feb-26.xlsx
Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 HDB 1-Room 73.76 80.08 82.78 87.43 83.34 86.23 82.42 81.64 83.97 78.63 77.93 75.97 HDB 2-Room 85.50 92.72 97.00 100.66 97.91 99.45 95.00 93.57 97.93 90.47 90.07 87.60 HDB 3-Room 109.85 119.73 124.51 129.34 124.22 126.71 122.50 121.04 124.31 116.58 115.44 112.93 HDB 4-Room 130.30 142.95 148.52 154.60 149.22 151.99 147.59 145.21 150.28 139.53 138.26 135.87 HDB 5-Room 139.05 152.34 157.84 164.50 159.46 162.46 157.97 155.35 160.85 149.14 146.83 145.17 HDB Executive 154.76 169.93 174.70 182.36 177.32 179.80 175.34 171.18 178.17 164.07 162.41 160.35 Apartment 158.04 175.68 183.56 189.46 182.17 184.14 182.73 180.50 187.96 176.05 165.34 160.41 Terrace 261.56 279.64 288.94 301.97 291.01 298.11 292.67 293.17 295.21 285.78 275.95 276.55 Semi-Detached 329.24 351.85 364.56 382.10 371.24 376.26 370.72 362.56 376.52 353.09 342.58 345.08 Bungalow 635.40 675.97 699.68 725.88 709.75 708.95 728.77 693.44 732.73 682.55 680.55 658.72 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 HDB 1-Room 67.47 64.90 70.52 74.13 78.40 75.61 77.97 73.97 73.36 75.72 70.53 69.56 67.40 HDB 2-Room 80.06 76.74 83.39 87.87 91.84 89.70 91.17 86.56 85.41 89.23 82.47 81.75 79.33 HDB 3-Room 100.23 97.68 106.96 112.09 116.92 112.61 114.89 110.33 109.14 112.40 105.15 103.85 101.34 HDB 4-Room 119.36 114.92 126.86 133.11 139.31 134.99 137.35 132.51 130.31 135.32 125.42 124.11 121.47 HDB 5-Room 126.62 121.76 134.46 140.89 147.54 143.70 146.23 141.18 138.68 144.16 133.40 131.27 129.19 HDB Executive 140.97 136.47 150.92 156.71 164.42 160.31 162.51 157.57 153.76 160.51 147.39 145.83 143.33 Apartment 135.55 134.92 152.04 161.94 168.66 163.45 164.54 161.05 158.14 166.34 155.85 144.88 138.68 Terrace 240.95 235.09 253.19 263.33 276.05 267.47 273.88 266.42 265.98 269.32 259.90 252.25 251.03 Semi-Detached 301.32 299.32 321.27 335.61 352.45 342.67 347.15 340.35 333.46 344.79 323.43 314.80 316.37 Bungalow 573.47 585.41 625.30 651.42 679.81 663.52 665.92 680.97 644.28 684.59 638.58 634.59 612.19 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.
[20140506] Berita Harian - Emergency Starter Kits For All Householdshttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/71fc1e8c-8893-4812-88f9-c3c24b1ba041/%5B20140506%5D+Berita+Harian+-+Emergency+Starter+Kits+For+All+Households.pdf?MOD=AJPERES&CVID=
PENGAGIHAN PELITUP MUKA: Cik Mary Ellamah Abishagam (depan), Penolong Pentadbiran Kanan Singapore Power, sedang membungkus Kit Persediaan dengan Encik Mohamed Amin Mohamed (bersongkok putih), Penolong Pentadbiran Singapore Power, di institut latihan Singapore Power. – Foto THE STRAITS TIMES Setiap rumah diberi tiga pelitup percuma Program galak sedia keperluan masa kecemasan �JULIANA SHARMINE RIDUAN jriduan@sph.com.sg SEMUA rumah di Singapura akan mendapat tiga pelitup muka percuma sebagai usaha menyedarkan mereka agar menyediakan keperluan asas bagi menghadapi kecemasan Pelitup itu akan diagih kepada 1.2 juta rumah, termasuk rumah privet, dari hari ini hingga 12 Mei di bawah satu program Kit Persediaan baru. Program itu satu kerjasama antara Temasek Cares dengan Singapore Power dan disokong oleh Singapore Post dan syarikat 3M. Ia diharap menggalak semua rumah menyediakan keperluan seperti ubat-ubatan, radio dan lampu suluh bagi masa kecemasan. Program itu sebahagian daripada inisiatif Stay Prepared yang dilancarkan Mac lalu bagi menggalak individu dan keluarga di Singapura sentiasa bersedia bagi sebarang kecemasan seperti penularan wabak dan jerebu. Daripada $40 juta dana yang diperuntukkan bagi inisiatif itu, $4 juta disalurkan kepada program Kit Persediaan. Pengerusi Temasek Cares, Encik Richard Magnus, berkata bahawa tunggak kedua di bawah inisiatif Stay Prepared itu merupakan satu galakan kepada masyarakat agar mengambil tindakan segera dan supaya mereka lebih yakin dan tidak kelam-kabut semasa menghadapi kecemasan. Setiap Kit Persediaan dilengkapi tiga pelitup muka 3M N95 dan arahan menggunakannya dalam bahasa Inggeris, Cina, Melayu dan Tamil. Kakitangan Singapore Power dan Singapore Post menggembleng tenaga mengagihkan kit-kit tersebut, termasuk sebanyak 90,000 kepada rumah privet berhalaman dan 17,000 kepada 144 rumah kebajikan. Menurut pengerusi Singapore Power, Tan Sri Mohd Hassan Marican, 300 sukarelawan daripada Singapore Power terlibat dalam program tersebut. Antara mereka ialah Encik Hairis Shamshi Hori, seorang inspektor bacaan meter berusia 50 tahun. “Untuk keluarga saya sendiri, kami sudah mempunyai bilangan pelitup muka yang cukup. Kami juga sudah bersiap sedia dengan kit pertolongan kecemasan, bateri ganti, lampu suluh dan ubat-ubatan,” kata Encik Hairis. Singapore Power bekerjasama dengan Temasek Cares sejajar dengan matlamatnya ingin masyarakat umum bersiap sedia bagi sebarang ancaman. “Harapan kami ialah pada jangka panjang ibu bapa dapat menggalak anak-anak supaya bersedia menghadapi sebarang kemungkinan,” tambah Tan Sri Mohd Hassan. Orang ramai boleh menghubungi nombor telefon 1800-738-2000 antara 8 pagi dengan 8 malam sekiranya mempunyai sebarang pertanyaan. � Penulis seorang wartawan pelatih.
BeritaHarian#BH#29-04-2024#Default#1#BHS-006#4#ccihttps://www.spgroup.com.sg/dam/jcr:e2c0a28d-5804-424e-9300-eae81269bd9e
6 Berita Harian | Isnin, 29 April 2024 Kursus pertingkat ilmu, kemahiran pekerja dalam operasi loji kuasa EKONOMI ▶ IRMA KAMARUDIN irmak@sph.com.sg Sebagai kakitangan baru dengan pengalaman kurang setahun di Senoko Energy, tugas mengendalikan loji kuasa dan menangani masalah yang mungkin timbul boleh menjadi sesuatu yang agak mencabar bagi Encik Muhammad Anas Ariffin. Namun, pengetahuan pegawai teknikal dalam mengendalikan loji kuasa yang menjana elektrik itu kini dipertingkat setelah beliau melalui kursus operasi loji kuasa dan kawalan proses. Apa yang membuat kursus itu lebih menarik adalah ia turut merangkumi latihan simulator, yang membolehkan pelatih belajar cara menangani senario yang jarang berlaku dalam sektor kuasa, seperti apa yang perlu dilakukan sekiranya loji kuasa mengalami penutupan. “Ia memberi saya peluang mempunyai pengalaman amali dengan sistem operasi. Kursus ini juga membolehkan saya menangani dengan lebih baik pelbagai senario yang kami tidak selalunya hadapi dalam operasi sebenar. “Oleh itu, ia membantu kami menjadi lebih bersedia dan memberikan kami keyakinan menangani sebarang situasi,” kata beliau, yang berusia 31 tahun. Seorang lagi peserta kursus yang sama, Encik Mohamed Shafiq Abdul Rashid, pula menambah latihan simulator itu mengajar beliau tindakan yang perlu diambil dalam pelbagai situasi dan cara memperbetulkan keadaan yang boleh berlaku di tempat kerja. “Ini bahagian kursus yang paling berharga kerana tidak selalunya masalah sistem yang mencabar berlaku. “Untuk dianggap sebagai seorang operator pengalaman, seseorang itu perlu mempunyai pengalaman 10 tahun atau lebih sebagai operator dan telah menghadapi kebanyakan masalah sistem,” kata pegawai teknikal (operasi dan kecekapan) di Tuas Power Generation berusia 31 tahun itu. Baru-baru ini, Institut Kuasa dan Gas Singapura (SIPG) telah melancarkan Simulator Loji Kuasa Berpusat (CPPS) yang pertama di Singapura, yang membolehkan program latihan operasi dijadikan lebih berstruktur dan standard bagi pekerja syarikat dalam sektor penjanaan kuasa. Sebanyak enam kursus yang disepadukan dengan latihan CPPS telah dibangunkan bersama oleh SIPG dan syarikat penjanaan kuasa merangkumi Keppel Merlimau Cogen O&M, PacificLight Power, Sembcorp Cogen, Senoko Energy, Tuas Power dan YTL PowerSeraya. Program latihan tersebut menetapkan standard yang konsisten bagi latihan kemahiran, seperti dalam operasi loji kuasa, kawalan proses dan pengurusan penggera serta kerosakan peralatan dalam sekitaran dikawal yang berbeza daripada operasi harian. Sebagai sebahagian pelancaran CPPS, SIPG juga memperkenalkan program latihan berstruktur merangkumi dua Program Sijil Penjanaan Kuasa baru, dengan sijil diiktiraf oleh semua syarikat penjanaan kuasa. Sijil itu akan diberikan kepada peserta setelah mereka selesai menjalani kursus CPPS serta kursus berkaitan penjanaan kuasa lain yang ditawarkan SIPG. Sebagai pegawai teknikal di Senoko Energy, tugas Encik Anas termasuk memastikan loji kuasa beroperasi dengan lancar dan melakukan pemeriksaan rutin. Melalui latihan yang dijalani, beliau berkata antara cabaran terbesar adalah untuk menangani senario yang tidak pernah dilaluinya sebelum ini. Antaranya adalah situasi apabila peralatan didapati rosak dan mereka perlu belajar apa yang perlu dilakukan untuk menyelesaikan masalah sebelum seluruh loji kuasa terganggu. “Meskipun masih banyak lagi yang saya perlu belajar, saya rasa lebih yakin dalam menangani situasi dan senario yang berbeza (melalui latihan yang dijalani). Encik Muhammad Anas Ariffin (kanan) dan Encik Mohamed Shafiq Abdul Rashid, berpeluang mempertingkat pengetahuan dan kemahiran mereka setelah menjalani kursus operasi loji kuasa dan kawalan proses yang dibangunkan bersama oleh Institut Kuasa dan Gas Singapura (SIPG) dan syarikat penjanaan kuasa di sini. – Foto BH oleh NUR DIYANA TAHA “Saya juga dapat lebih memahami rasional di sebalik seting tertentu dalam loji kuasa dengan mencuba seting yang berbeza dalam simulator untuk melihat akibat dan hasilnya. “Percubaan dan kesilapan sedemikian adalah satu ‘kemewahan’ yang kita tidak boleh lakukan dalam operasi loji sebenar,” kata beliau. Encik Shafiq, yang telah bekerja dengan Tuas Power Generation lebih tiga tahun, pula berkongsi bahawa antara cabaran yang dihadapinya adalah untuk menyesuaikan diri dengan penggunaan simulator, memandangkan setiap syarikat penjanaan kuasa mempunyai sistem kawalan loji yang berbeza. Tugas beliau sebagai pegawai teknikal termasuk meneliti sebarang keluarbiasaan dalam sistem kawalan loji dan di loji kuasa itu sendiri dan mengenal pasti sebarang kerosakan peralatan yang menjejas kecekapan loji. “Antara perbezaan termasuk beberapa persediaan sistem loji, seperti menukar halaman berbeza pada simulator, mengakses dan mengawal peralatan loji dan mengemudi input gerbang logik berbeza (alat elektronik yang digunakan dalam kawalan dan pemantauan sistem) ke dalam sistem. “Dengan latihan cukup yang diberikan jurulatih, saya dapat membiasakan diri dalam tempoh yang singkat,” kata beliau. Encik Shafiq berharap dapat menyertai kursus peringkat lanjutan pada masa depan untuk terus mempertingkat pengetahuan teknikal beliau. “Saya mahu mempersiapkan diri saya dengan lebih baik untuk masa depan saya dalam industri penjanaan kuasa, lebih-lebih lagi dengan kemajuan teknologi akan datang,” kata beliau. “ Ia memberi saya peluang mempunyai pengalaman amali dengan sistem operasi. Kursus ini juga membolehkan saya menangani dengan lebih baik pelbagai senario yang kami tidak selalunya hadapi dalam operasi sebenar. Oleh itu, ia membantu kami menjadi lebih bersedia dan memberikan kami keyakinan menangani sebarang situasi.” – Encik Muhammad Anas Ariffin, pegawai teknikal di Senoko Energy. Ini bahagian kursus yang paling berharga kerana tidak selalunya masalah sistem yang mencabar berlaku. Untuk dianggap sebagai seorang operator pengalaman, seseorang itu perlu mempunyai pengalaman 10 tahun atau lebih sebagai operator dan telah menghadapi kebanyakan masalah sistem. – Encik Mohamed Shafiq Abdul Rashid, pegawai teknikal (operasi dan kecekapan) di Tuas Power Generation.
Licensed Electrician Prep Prog_ENO32_v11_Jul23.pdfhttps://www.spgroup.com.sg/dam/jcr:f4ea0458-9c1d-495d-8eea-0c072490426e/Licensed%20Electrician%20Prep%20Prog_ENO32_v11_Jul23.pdf
LICENSED ELECTRICIAN PREPARATORY PROGRAMME (Programme Code: ENO32) LEARNING OUTCOMES The Licensed Electrician Preparatory Programme will equip participants with the necessary theoretical foundation and practical application skills to carry out the work of a Licensed Electrician. PRE-REQUISITES Applicants are required to have at least: o 5 years of relevant local hands-on experience in electrical works; and o GCE “N” Level with pass in English and Mathematics or Workplace Literacy and Numeracy (WPLN) Level 5 --- The programme is optional for applicants with: o NITEC in Electrical Engineering and at least 2 years of relevant local hands-on experience in electrical works (after NITEC); or o At least 10 years of relevant local hands-on experience in electrical works PROGRAMME CONTENTS Theoretical Foundation Conducted by Singapore Polytechnic/Ngee Ann Polytechnic No. Description Hours Total Module 1: Electrical Principles 1.1 Basic Principles of Electricity 5 1.2 AC Circuits 15 1.3 Basics of Three Phase AC Circuits 15 1.4 Written Assessment 1 2 2 Module 2: Electrical Installation Design 2.1 Statutory Act and Regulations 5 2.2 Protective Devices and Cables 13 2.3 Protection Against Electric Shock 15 2.4 Electrical System Design 7 2.5 Temporary Electrical Installation 9 2.6 Written Assessment 2 2 2 Module 3: Testing and Maintenance of Electrical Systems 3.1 Testing of Switchboards 9 3.2 Maintenance of Switchboards 6 3.3 Standby Generators 6 3.4 Photovoltaic System 7 3.5 Written Assessment 3 2 2 1 35 49 28 Total 118 V13_042024 Practical Application Conducted by Singapore Institute of Power and Gas No. Description Hours Total Module 4: Safety and Connection Process 4.1 Safety & Licensing Requirements 3.5 4.2 The Supply Connection Process 3.5 4.3 Assessment 1.0 Module 5: Electrical Installation Less than 45kVA 5.1 Practical Design of Small Electrical Installation 10.5 5.2 Generator Supply for Small Electrical Installation 3.5 5.3 Assessment 1.0 Module 6: Inspection and Testing 6.1 Safety Requirements and Tools for Inspection and Testing 7.0 6.2 Practical Inspection and Testing of Small Installation 7.0 6.3 Assessment 1.0 8 15 15 Total 38 ASSESSMENT For modules conducted by SP/NP, a written assessment will be conducted upon completion of each module. For modules conducted by SIPG, a practical assessment will be conducted upon completion of each module. PROGRAMME TIMING The programme will be conducted during weekday evenings (6.30pm – 10.00pm) and Saturdays (8.30am – 6.00pm). CERTIFICATE Participants who have successfully pass all theoretical and practical modules will be awarded a Certificate of Achievement jointly issued by SIPG and SP/NP. EMA LICENSING COMPETENCY ASSESSMENT The “Certificate of Achievement” is required by EMA for participants without the relevant educational qualification. Participants are required to ensure that they satisfy the relevant work experience and pass the “EMA Licensing Competency Assessment” to qualify for an Electrician’s License. Please refer to EMA website for more information on application for Electrician License: EMA Website Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 2 V13_042024 PROGRAMME FEE Full Programme Fee Singapore Citizens and Permanent Residents <40 years old Nett Fee after SSG Funding* Singapore Citizens ≥ 40 years old only Enhanced Training Support for SMEs # Without GST $8,380.00 $2,514.00 $838.00 $838.00 With 9% GST + $9,134.20 $2740.26 $1064.26 $1064.26 * Subjected to SSG’s approval and changes. + 9% GST applicable for intakes starting from 1 Jan 2024 # For more information on the Enhanced Training Support for Small & Medium Enterprises (SMEs) scheme, please click here. Self-sponsored applicants may use their relevant SkillsFuture Credit (SFC) to offset the programme fee. PROGRAMME SCHEDULE Next intake: May 2024 (Closed) / Feb 2025 Registration closing date: 4 weeks before programme commencement Application will be considered upon submission of completed application form and all necessary supporting documents. SIPG will contact the applicant after confirmation that all admission criteria are met. SIPG reserves the rights to amend any details relating to the programme without prior notice. For enquiries, contact SIPG at training-institute@spgroup.com.sg or 6916 7930. 3 V13_042024 This page is intentionally left blank 4 V13_042024 Registration Form Licensed Electrician Preparatory Programme PART A: PERSONAL PARTICULARS � Self-Sponsored Applicant ** Full Name (As in NRIC/FIN) ** NRIC/FIN ** Nationality ID Expiry Date (dd/mm/yy) ** Monthly Salary 1 � Company-Sponsored Applicant Gender M / F Date of Birth (dd/mm/yy) Race: Chinese / Malay / Indian / Others: ___________________ ** Contact Number Email Address Address (Residential address for selfsponsored applicants) FOR COMPANY-SPONSORED APPLICANTS ONLY Eligibility for Enhanced Training Support for SMEs: Determination will be based on SSG system. Applicant must have continued to receive full salary under the billing company (as below) and CPF entitlements during the entire duration of the funded course. Company Name UEN Company Address Contact Person Designation Contact Number Email Address PART B: PRE-REQUISITES 1. Please indicate your relevant local hands-on electrical work experience: Employer Name Position Held Year of Joining Year of Leaving 2. Please indicate your educational qualifications: Qualification Title Name of Institute Year Completed Please attach relevant supporting documents. (Refer to Annex A for the list of supporting documents required.) 1 Salary range: a) Unemployed b) Below $1,000 c) $1,000 - $1,499 d) $1,500 - $1,999 e) $2,000 - $2,499 f) $2,500 - $2,999 g) $3,000 - $3,499 h) $3,500 and above ** Mandatory field 5 V13_042024 PART C: PAYMENT Payment is only required after the programme has been scheduled for the applicant and applicant has confirmed his/her availability. An invoice with the final amount (after funding, if any) and the available mode of payment will be sent to the applicant. PART D: DECLARATION By submitting this registration form: - I hereby declare that all information given is true and accurate; - I acknowledge that SIPG shall not be responsible should EMA rejects my application for licensing; and - I agree to the terms and conditions stated below. (i) For Self-Sponsored Application (ii) For Company-Sponsored Application Name: ______________________ Name of Authorised Personnel: _____________________ Signature: Signature: ______________________ _____________________ Date: ______________________ Date: _____________________ Company Stamp PART E: PERSONAL DATA PROTECTION ACT I/We acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of (i) providing the requested services in respect of the programme(s), (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name: Signature: Date: TERMS AND CONDITIONS: 1) The company and individual applicant have read and understood the terms of the programme information and registration form. 2) The information collected on this form is used for programme registration, account servicing of programme-related activities and/or for application of programmerelated funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 4 weeks before programme commencement. 4) Payment must be made to SIPG before programme commencement. 5) SIPG reserves the right to amend any details relating to the programme without any prior notice. 6) Request for withdrawal must be made in writing and are subject to approval by SIPG. >5 working days before programme commencement : 100% refund. Less than 5 working days before programme commencement : no refund. 7) Request for transfer/replacement must be made in writing at least 5 working days before programme commencement and is subject to approval by SIPG. SIPG reserves the right to impose an administration fee for such requests. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. 9) In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same programme before, thereby resulting that his/her funding application is rejected, the trainee is liable to pay the balance of the full programme fee to SIPG. 10) Photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 6 V13_042024 ANNEX A: LIST OF SUPPORTING DOCUMENTS REQUIRED Please submit all relevant supporting documents along with the application form via email. Note: SIPG reserves the right to reject any application due to incomplete submission of supporting documents. 1 Company Testimonial Letter (To clearly state the years and job scope of relevant local hands-on electrical works experience) 2 Educational Certificates i) Highest Qualification (Minimum of GCE ‘N’ Level with pass in English and Mathematics or Workplace Literacy and Numeracy (WPLN) Level 5) OR ii) NITEC in Electrical Engineering 7 V13_042024
Q2 2020 Tariff Media Releasehttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/86ecd4f6-e6b0-4eb3-85e8-26077349d0bd/Q2+2020+Tariff+Media+Release+(Website).pdf?MOD=AJPERES
MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 APRIL TO 30 JUNE 2020 Singapore, 31 March 2020 – For the period from 1 April to 30 June 2020, electricity tariffs (before 7% GST) will decrease by an average of 5.1% or 1.22 cents per kWh compared with the previous quarter. This is due to lower energy costs compared with the previous quarter. For households, the electricity tariff (before 7% GST) will decrease from 24.24 to 23.02 cents per kWh for 1 April to 30 June 2020. The average monthly electricity bill for families living in four-room HDB flats will decrease by $3.89 (before 7% GST) (see Appendix 3 for the average monthly electricity bill for different household types). *before 7% GST SP Group supports the government’s Resilience Budget 2020 measures to support businesses and manage costs. In the same spirit, SP Group will do its part to defer increasing its network cost to transport electricity through the power grid for 1 year. This will reduce electricity tariff for households by 2.5%. SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs shown in Appendix 1 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg ELECTRICITY TARIFFS FROM 1 APRIL 2020 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh Existing Tariff (without GST) New Tariff (without 7% GST) Appendix 1 New Tariff (with 7% GST) 24.24 23.02 24.63 24.24 23.02 24.63 8.90 8.90 9.52 13.35 13.35 14.28 21.76 20.51 21.95 13.28 12.50 13.38 0.59 0.59 0.63 8.90 8.90 9.52 13.35 13.35 14.28 21.54 20.29 21.71 13.27 12.49 13.36 0.59 0.59 0.63 7.87 7.87 8.42 11.81 11.81 12.64 20.62 19.39 20.75 13.16 12.39 13.26 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP PowerAssets): This fee is reviewed annually. This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q2 2020 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.7%) %) Network Costs (No Change) 5.44¢/kWh (23.6%) Energy Costs (Decrease by 1.22¢/kWh) 17.12¢/kWh (74.4%) Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 APRIL 2020) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 117.30 28.43 27.00 (1.43) (5.0) HDB 2 Room 156.59 37.96 36.05 (1.91) (5.0) HDB 3 Room 235.34 57.05 54.18 (2.87) (5.0) HDB 4 Room 318.51 77.21 73.32 (3.89) (5.0) HDB 5 Room 368.19 89.25 84.76 (4.49) (5.0) HDB Executive 453.31 109.88 104.35 (5.53) (5.0) Apartment 463.21 112.28 106.63 (5.65) (5.0) Terrace 756.58 183.39 174.16 (9.23) (5.0) Semi-Detached 1,022.10 247.76 235.29 (12.47) (5.0) Bungalow 2,058.66 499.02 473.90 (25.12) (5.0) Average 362.85 87.95 83.53 (4.42) (5.0)
Media Release - Electricity Tariff Revision For The Period 1 January To 31 March 2015https://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/8ed80bf4-b729-4275-b726-1930060fe3f9/%5B20141230%5D+Media+Release+-+Electricity+Tariff+Revision+For+The+Period+1+January+To+31+March+2015.pdf?MOD=AJPERES&CVID=
30 Dec 2014 For Immediate Release MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JANUARY TO 31 MARCH 2015 1. For the period from 1 Jan to 31 Mar 2015, electricity tariffs will decrease by an average of 8.0% or 1.99 cents per kWh compared to the previous quarter. 2. The tariff reduction is due to lower cost of fuel (i.e. natural gas) for electricity generation, which fell by 16.4% compared to the previous quarter. As fuel cost makes up about 50% of the tariff, this translates to a proportional reduction of 8.0% in the Q1 2015 electricity tariff. 3. The electricity tariff for households will decrease from 25.28 to 23.29 cents per kWh for 1 Jan to 31 Mar 2015. The average monthly electricity bill for families living in four-room HDB flats will decrease by $7.93 (see Appendix 3 for the average decrease for different household types). 4. SP Services reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by EMA. _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg Appendix 1 ELECTRICITY TARIFFS FROM 1 JAN 2015 Existing Tariff (without GST) New Tariff (without GST) New Tariff (with 7% GST) LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh 25.28 23.29 24.92 LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month 25.28 23.29 24.92 7.49 7.49 8.01 11.24 11.24 12.03 23.22 21.05 22.52 14.19 12.71 13.60 0.59 0.59 0.63 7.49 7.49 8.01 11.24 11.24 12.03 23.00 20.83 22.29 14.18 12.70 13.59 0.59 0.59 0.63 6.90 6.90 7.38 Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh 10.35 10.35 11.07 22.06 19.91 21.30 14.08 12.60 13.48 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy cost (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network cost (paid to SP PowerAssets): This fee is reviewed annually. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2015 TARIFF Energy Costs 18.02¢/kWh Decreased by 1.99 ¢/kWh Generation Companies Network Costs 5.05¢/kWh MSS Fee 0.17¢/kWh Market Admin & PSO Fee 0.05¢/kWh No Change No Change No Change SP PowerAssets SP Services Power System Operator & Energy Market Company AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2015) Appendix 3
Media Release - SP Services' Customer Service Centre Relocates To PWC Buildinghttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/0d6c1c4d-c024-4e26-b49a-9d3a0eca3b78/%5B20150318%5D+Media+Release+-+SP+Services'+Customer+Service+Centre+Relocates+To+PWC+Building.pdf?MOD=AJPERES&CVID=
18 Mar 2015 For Immediate Release MEDIA RELEASE SP Services’ Customer Service Centre Relocates To PWC Building 1. SP Services’ Customer Service Centre at TripleOne Somerset will be relocated to PWC Building at 8 Cross Street from Monday 23 March 2015. 2. The new Customer Service Centre is conveniently located next to Telok Ayer MRT station and within walking distance from Chinatown and Raffles Place MRT stations. Please refer to Annex A for details. 3. The last day of operation for our Customer Service Centre at TripleOne Somerset is Saturday 21 March 2015. 4. For customers’ convenience, we have two other Customer Service Centres located at Toa Payoh and Woodlands. Please refer to Annex B for the location of our Customer Service Centres. 5. Customers may also carry out their utility transactions via the following channels: � Self-service kiosks located at all Customer Service Centres; � SP Services’ customer service hotline at 1800 222 2333; � SP Services’ website at www.spservices.com.sg; and � SP Services mobile app (download from iTunes or Google Play Store). _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg 1 SP SERVICES’ CUSTOMER SERVICE CENTRE AT 8 CROSS STREET Annex A Directions via MRT: Directly beside Telok Ayer MRT station via Exit C Approximately 6mins walk from Raffles Place MRT station via Exit F Approximately 8mins walk from Chinatown MRT station via Exit E Directions via bus: Bus stop opposite PWC Building: Bus 186 and 970 2 Annex B List of SP SERVICES’ CUSTOMER SERVICE CENTRES Address Opening Hours Hotline 8 Cross Street #02-01 to 03 PWC Building Singapore 048424 480 Lorong 6 Toa Payoh #02-08 HDB Hub Singapore 310480 900 South Woodlands Drive #03-07 Woodlands Civic Centre Singapore 730900 Mon to Fri: 8.30am to 6pm Sat: 8.30am to 1pm Closed on Sundays and Public Holidays 1800 222 2333 Mon to Fri: 8.30am to 5pm Sat: 8.30am to 1pm Closed on Sundays and Public Holidays 3