LICENSED ELECTRICAL TECHNICIAN PREPARATORY PROGRAMME (Programme Code: ENO33) LEARNING OUTCOMES The Licensed Electrical Technician Preparatory Programme will equip participants with the necessary theoretical foundation and practical application skills to carry out the work of a Licensed Electrical Technician. PRE-REQUISITES Applicants are required to have: o At least 5 years as a Practicing Licensed Electrician; or o Diploma in Electrical Power Engineering from Singapore Polytechnic or Ngee Ann Polytechnic, and at least 1 year of relevant hands-on experience after attainment of diploma (only required to complete the practical modules by SIPG) --- The programme is optional for applicants with: o Diploma in Electrical Power Engineering from Singapore Polytechnic or Ngee Ann Polytechnic, and o At least 2 years of relevant hands-on experience in electrical works after attainment of diploma --- Priority will be given to Licensed Electricians with 5 years of relevant hands-on experience. PROGRAMME CONTENTS Theoretical Foundation Conducted by Singapore Polytechnic/Ngee Ann Polytechnic No. Description Hours Total Module 1: Electrical Circuit Theory and Analysis 1.1 Basic Circuit Theory 3 1.2 AC Theory 13 1.3 Three Phase AC Circuits 12 1.4 Written Assessment 1 2 2 Module 2: Distribution System and Protection 2.1 Power Generation, Transmission and Distribution System 3 2.2 Fault calculation 5 2.3 Circuit Switching and Switchgears 3.5 2.4 Protection 7 2.5 Distribution Transformers 3 2.6 Cables and Wiring Systems 3 2.7 Substation Earthing and System Earthing 1.5 2.8 Testing and Commissioning 2 2.9 Written Assessment 2 2 2 28 28 Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 1 V13_042024 No. Description Hours Total Module 3: Electrical System Design 3.1 Electricity Distribution System & Related Regulations 6 3.2 Characteristics and Selection of Protective Devices 9 3.3 Design of Residential Electrical Installation 9 3.4 Design of Industrial and Commercial Electrical Installation 6.5 3.5 Standby Generators 3 3.6 Inspection and Testing 3 3.7 Temporary Electrical installation 6 3.8 Earthing System 1.5 3.9 Grid-connected PV System 9 3.10 EV Charging System 3 3.11 Written Assessment 3 2 2 Module 4: Electrical Machines and Control 4.1 Single-phase and Three Phase Transformers 2.5 4.2 Induction and DC Motors 3 4.3 Synchronous Motors & Generators 3 4.4 Semiconductor Devices for Motor Control 3 4.5 DC & AC Drives 5 4.6 Motor Starters 4.5 4.7 Written Assessment 4 2 2 Practical Application Conducted by Singapore Institute of Power and Gas 2 56 21 Total 141 No. Description Hours Total Module 5: Safety and Connection Requirements 5.1 Safety & Licensing Requirements 7 5.2 The Supply Connection Process 3.5 11 5.3 Assessment 0.5 Module 6: Commercial and Industrial Low Voltage Installation 6.1 Design for Commercial and Industrial Low Voltage Installation 14 6.2 Distribution Switchboard Maintenance for Commercial and Industrial Low Voltage Installation 7 22 6.3 Assessment 1 Module 7: Testing Methods 7.1 Inspection & Testing of Installations up to 500 kVA 14 7.2 Commissioning of Switchboard up to 500kVA 7 22 7.3 Assessment 1 Module 8: HV Switching Operations and Procedures 8.1 Protection Scheme 3.5 8.2 Operation and Maintenance of Distribution Transformer 3.5 8.3 Switching Operations and Procedures 3.5 11 8.4 Assessment 0.5 Total 66 ASSESSMENT For modules conducted by SP/NP, a written assessment will be conducted upon completion of each module. For modules conducted by SIPG, a practical assessment will be conducted upon completion of each module. V13_042024 PROGRAMME TIMING The programme will be conducted during weekday evenings (6.30pm – 10.00pm) and Saturdays (8.30am – 6.00pm). CERTIFICATE Participants who have successfully pass all theoretical and practical modules will be awarded a Certificate of Achievement jointly issued by SIPG and SP/NP. EMA LICENSING COMPETENCY ASSESSMENT The “Certificate of Achievement” is required by EMA for participants without the relevant educational qualification. Participants are required to ensure that they satisfy the relevant work experience and pass the “EMA Licensing Competency Assessment” to qualify for an Electrical Technician’s License. Please refer to EMA website for more information on application for Electrical Technician License: EMA Website PROGRAMME FEE Full Programme (Theoretical Foundation & Practical Applications) Programme Fee Singapore Citizens and Permanent Residents <40 years old Nett Fee after SSG Funding* Singapore Citizens ≥40 years old only Enhanced Training Support for SMEs # Without GST $11,460.00 $3,438.00 $1,146.00 $1,146.00 With 9% GST + $12,491.40 $3747.42 $1455.42 $1455.42 Practical Applications Only Programme Fee Singapore Citizens and Permanent Residents <40 years old Nett Fee after SSG Funding* Singapore Citizens ≥40 years old only Enhanced Training Support for SMEs # Without GST $4,800.00 $1,440.00 $480.00 $480.00 With 9% GST + $5,232.00 $1569.60 $609.60 $609.60 * Subjected to SSG’s approval and changes. + 9% GST applicable for intakes starting from 1 Jan 2024 # For more information on the Enhanced Training Support for Small & Medium Enterprises (SMEs) scheme, please click here. Self-sponsored applicants may use their relevant SkillsFuture Credit (SFC) to offset the programme fee. PROGRAMME SCHEDULE Full Programme Intake: May 2024 (Closed) / Feb 2025 Practical Only Intake: Jun 2024 (Closed) / Apr 2025 (Tentative) Registration closing date: 4 weeks before programme commencement Application will be considered upon submission of completed application form and all necessary supporting documents. SIPG will contact the applicant after confirmation that all admission criteria are met. For enquiries, contact SIPG at training-institute@spgroup.com.sg or 6916 7930 SIPG reserves the rights to amend any details relating to the programme without prior notice. 3 V13_042024 This page is intentionally left blank 4 V13_042024 Registration Form Licensed Electrical Technician Preparatory Programme PART A: PERSONAL PARTICULARS � Self-Sponsored Applicant � Company-Sponsored Applicant ** Full Name (As in NRIC/FIN) ** NRIC/FIN ID Expiry Date (dd/mm/yy) ** Nationality Gender M / F ** Monthly Salary 1 LE License No. (if applicable) Date of Birth (dd/mm/yy) Race: Chinese / Malay / Indian / Others: ___________________ Years of Relevant Experience as LE (if applicable) ** Contact Number Email Address Address (Residential address for self-sponsored applicants) FOR COMPANY-SPONSORED APPLICANTS ONLY Eligibility for Enhanced Training Support for SMEs: Determination will be based on SSG system. Applicant must have continued to receive full salary under the billing company (as below) and CPF entitlements during the entire duration of the funded course. Company Name UEN Company Address Contact Person Designation Contact Number PART B: PRE-REQUISITES Email Address 1. Please indicate your relevant hands-on electrical work experience: Employer Name Position Held Year of Joining Year of Leaving 2. Please indicate your educational qualifications: Qualification Title Name of Institute Year Completed Please attach relevant supporting documents. (Refer to Annex A for the list of supporting documents required.) 1 Salary range: a) Unemployed b) Below $1,000 c) $1,000 - $1,499 d) $1,500 - $1,999 e) $2,000 - $2,499 f) $2,500 - $2,999 g) $3,000 - $3,499 h) $3,500 and above ** Mandatory field 5 V13_042024 PART C: PROGRAMME TYPE Please tick the programme type that ☐ Full Programme - Theoretical Foundation & Practical Applications ☐ Practical Applications only (Applicable only to applicants with Diploma in Electrical Power Engineering from Singapore Polytechnic/Ngee Ann Polytechnic or higher qualifications that are recognised by EMA/PEB.) PART D: PAYMENT Payment is only required after the programme has been scheduled for the applicant and applicant has confirmed his/her availability. An invoice with the final amount (after funding, if any) and the available mode of payment will be sent to the applicant. PART E: DECLARATION By submitting this registration form: - I hereby declare that all information given is true and accurate; - I acknowledge that SIPG shall not be responsible should EMA rejects my application for licensing; and - I agree to the terms and conditions stated below. (i) For Self-Sponsored Application (ii) For Company-Sponsored Application Name: ______________________ Name of Authorised Personnel: _____________________ Signature: ______________________ Signature: _____________________ Company Stamp Date: ______________________ Date: _____________________ PART F: PERSONAL DATA PROTECTION ACT I/We acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of (i) providing the requested services in respect of the programme(s), (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name: Signature: Date: TERMS AND CONDITIONS: 1) The company and individual applicant have read and understood the terms of the programme information and registration form. 2) The information collected on this form is used for programme registration, account servicing of programme-related activities and/or for application of programmerelated funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 4 weeks before programme commencement. 4) Payment must be made to SIPG before programme commencement. 5) SIPG reserves the right to amend any details relating to the programme without any prior notice. 6) Request for withdrawal must be made in writing and are subject to approval by SIPG. >5 working days before programme commencement : 100% refund; Less than 5 working days before programme commencement : no refund. 7) Request for transfer/replacement must be made in writing at least 5 working days before programme commencement and is subject to approval by SIPG. SIPG reserves the right to impose an administration fee for such requests. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. 9) In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same programme before, thereby resulting that his/her funding application is rejected, the trainee is liable to pay the balance of the full programme fee to SIPG. 10) Photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 6 V13_042024 ANNEX A: LIST OF SUPPORTING DOCUMENTS REQUIRED Please submit all relevant supporting documents along with the application form via email. Note: SIPG reserves the right to reject any application due to incomplete submission of supporting documents. 1 Company Testimonial Letter (To clearly state the years and job scope of relevant hands-on electrical works experience) 2 Educational Certificates (For non-Licensed Electricians) Highest Qualification (Minimum of Diploma in Electrical Power Engineering from Singapore Polytechnic/Ngee Ann Polytechnic or higher qualifications that are recognised by EMA/PEB) 7 V13_042024

Singapore Institute of Power and Gas High Voltage Distribution Cable Identification, Spiking and Fault Location Course Code: ECL04 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Acquire practical skills and techniques on cable identification • Apply the right techniques for cable fault location while carrying out HV cable fault repair MAIN CONTENTS • Types of faults • Safety precautions to be taken while carrying out cable identification and fault location • Cable identification • Cable fault location test • Cable spiking METHODOLOGY Lecture and practical session TARGET AUDIENCE Engineering and technical staff who are required to carry out HV distribution cable identification, spiking and fault locating work COURSE DETAILS Duration : 14 hours Mode of Delivery : Face-to-Face Certification : SIPG Certificate of Completion PDU by PE Board : 14 Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Safety Shoes • Rubber Gloves • Fire Retardant Clothing (FRC) • Face Shield COURSE FEES Full Course Fee : S$1,700 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323

30 Dec 2014 For Immediate Release MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JANUARY TO 31 MARCH 2015 1. For the period from 1 Jan to 31 Mar 2015, electricity tariffs will decrease by an average of 8.0% or 1.99 cents per kWh compared to the previous quarter. 2. The tariff reduction is due to lower cost of fuel (i.e. natural gas) for electricity generation, which fell by 16.4% compared to the previous quarter. As fuel cost makes up about 50% of the tariff, this translates to a proportional reduction of 8.0% in the Q1 2015 electricity tariff. 3. The electricity tariff for households will decrease from 25.28 to 23.29 cents per kWh for 1 Jan to 31 Mar 2015. The average monthly electricity bill for families living in four-room HDB flats will decrease by $7.93 (see Appendix 3 for the average decrease for different household types). 4. SP Services reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by EMA. _______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg Appendix 1 ELECTRICITY TARIFFS FROM 1 JAN 2015 Existing Tariff (without GST) New Tariff (without GST) New Tariff (with 7% GST) LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh 25.28 23.29 24.92 LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month 25.28 23.29 24.92 7.49 7.49 8.01 11.24 11.24 12.03 23.22 21.05 22.52 14.19 12.71 13.60 0.59 0.59 0.63 7.49 7.49 8.01 11.24 11.24 12.03 23.00 20.83 22.29 14.18 12.70 13.59 0.59 0.59 0.63 6.90 6.90 7.38 Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh 10.35 10.35 11.07 22.06 19.91 21.30 14.08 12.60 13.48 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy cost (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network cost (paid to SP PowerAssets): This fee is reviewed annually. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2015 TARIFF Energy Costs 18.02¢/kWh Decreased by 1.99 ¢/kWh Generation Companies Network Costs 5.05¢/kWh MSS Fee 0.17¢/kWh Market Admin & PSO Fee 0.05¢/kWh No Change No Change No Change SP PowerAssets SP Services Power System Operator & Energy Market Company AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2015) Appendix 3

TRANSMISSION SERVICE RATE SCHEDULE A SERVICE CONNECTION A1 Service Connection This includes cables, associated equipment and facilities to effect the connection of consumers’/generation companies’ equipment to SP PowerAssets Limited’s (“SPPA”) substation/network. Connection Level Low Tension (LT) High Tension (HT) Extra High Tension (EHT) Ultra High Tension (UHT) Supply Level 230V or 400V 6.6kV or 22 kV 66 kV 230kV A2 Engineering Fees Engineering fees are applicable to all cost items associated with service connection from SPPA’s substation/network to consumers’/generation companies’ premises as well as all cost items associated with required network augmentation. Table 1 – Engineering Fees (Exclusive of GST) # Category Connection Cost Rate Engineering Fee ($) 1 Up to $100,000 20% 20,000 2 3 4 5 6 7 First $100,000 Next $900,000 First $1m Next $4m First $5m Next $5m First $10m Next $10m First $20m Next $10m First $30m Above $30m - 7.5% - 6.5% - 6.0% - 5.5% - 5.0% - 4.5% # Please refer to Table 1A in Appendix 1 for charges inclusive of GST. 20,000 - 87,500 - 347,500 - 647,500 - 1,197,500 - 1,697,500 - B SERVICE CONNECTION CHARGES B1 Service Connection Charges for LT Supply All LT consumers are required to pay a one-time upfront service connection charge. This charge varies for different load requirements and is categorised as follows: [a) Development Without Substation The service connection charge comprises the cost based on requirement in kVA of tapping supply from both the High Tension [HT) and LT networks, which includes the cost of service cables. For individual consumers without substations, the cost of LT service cable for the same capacity may vary widely depending on their locations with respect to the nearest LT mains. These consumers are not the sole beneficiaries of the extension of the LT network. To achieve a greater degree of equity in terms of cost for these general consumers, a standard cost approach is adopted by grouping consumers with similar supply requirements. The average global cost per kVA is determined based on past statistics. For example, this category of consumers which comprises mainly landed residential owners applying for the same applied load, will pay the same standard connection charge regardless of the location of their premises from the existing LT network. [b) Development With Substation The service connection charge comprises the cost based on requirement in kVA of tapping supply from the HT network and the cost of service cable. The cost of tapping supply from the HT network refers to the cost of cables and consumables used in setting up a new distribution substation. It excludes the cost of shared network assets such as switchgear, transformer and HT network cables. The cost is spread to all new consumers proportionally on a per kVA basis. For consumers with substations, their supply intake point is usually adjacent to the substation, which requires a service cable of approximately 15m in most instances. Therefore, the standard cost of service cable is computed based on a length of 15m. Consumers shall pay the additional cost for service cable exceeding 15m. In addition, consumers shall also pay for those dedicated assets, such as switchgear and transformers, which are serving them and do not benefit others. Table 2 – Low Tension Standard Connection Charge (Exclusive of GST) # Capacity Requirement in kVA Up to 15 (existing premises) Up to 15 (new premises) Capacity of Final Service Cable Type of Final LT Service Cable Underground Connection Development without Substation Standard Connection Charge ($) 23 35mm 2 2C 1,600 ) 23 35mm 2 2C 1,900 ) 16 - 23 23 35mm 2 2C 2,800 ) 16 - 45 45 35mm 2 4C 5,300 ) Development with Substation* Standard Connection Charge ($) 46 - 75 75 35mm 2 4C 8,800 6,700 76 - 140 140 120mm 2 4C Al 16,700 ) 141 - 180 180 185mm 2 4C Al 22,000 ) 181 - 230 230 300mm 2 4C Al 28,700 ) 231 - 280 280 300mm 2 4C Cu 34,400 8,500 281 - 460 460 2x300mm 2 4C Al NA 12,600 461 - 560 560 2x300mm 2 4C Cu NA 17,700 561 - 1000 1,000 7x500mm 2 1C NA 26,000 # Please refer to Table 2A in Appendix 2 for charges inclusive of GST. * For service cable not exceeding 15m. For longer lengths, additional charges shall apply. Standard charges are only applicable to consumers who are connected to the shared network. Standard charges are not applicable to consumers where the network extension is unlikely to be shared by others. Some of these include supply to HDB premises, premises involving installation of bigger capacity cable in order to overcome the excessive voltage drop, temporary work sites, public installations and offshore island premises. These consumers will be required to pay for the full connection network cost, based on user-pay principle, as they are the main beneficiaries. B2 Service Connection Charges for HT, EHT and UHT Supply Consumers taking HT, EHT and UHT supply shall pay the cost of the service connections to their intake equipment including cables, associated equipment and facilities to effect the connection of consumers’ equipment to SPPA’s substation/network. The service connection shall cater for single contingency. Consumers requesting for additional level of contingency that exceeds the single contingency standard are required to pay for the full cost of such provision. B3 Dedicated Network/Substation The developer or consumer shall pay the full cost of all associated equipment and facilities under a dedicated network/substation scheme for which the network capacity is intended to serve the developer’s development or consumer’s premise(s) exclusively. A substation comprises land, building, electrical equipment and associated cables. A substation which serves a development or premise has to be provided and paid for by the developer or consumer. As the capacity of electrical equipment is lumpy, the substation may have excess capacity. The developer or consumer will carry the cost of this excess capacity which cannot be avoided. As this substation is required to serve mainly the development’s or consumer’s load, it is considered a dedicated substation. To reduce cost, a developer or consumer can choose to let SPPA bear the cost of the electrical equipment and associated cables, thus making the network/substation a nondedicated one. In return, SPPA must be allowed to allocate the excess capacity to other consumers. Even after the excess capacity is allocated, SPPA shall return the capacity to the developer or consumer if his demand grows later provided existing allocated capacity to other consumers can be diverted. The latter provision shall also apply to the decommissioning of the substation. At present, most substations provided by developers or consumers are non-dedicated substations. C GENERATION CONNECTION CHARGES Table 3: Generation Connection Charges (Exclusive of GST) # Connection Level UHT (230kV or 400kV) EHT (66kV) HT (6.6kV or 22kV) LT (230V or 400V) Charge $50,000 per MW of Installed Generation Capacity* Based on cost of service connections to generation companies’ equipment, including cables, associated equipment and facilities, to effect the connection to SPPA’s substation/network. # Please refer to Table 3A in Appendix 2 for charges inclusive of GST. * Rate is only applicable for cable installation by conventional direct burial method. D ATTENDANCE CHARGE FOR POWER FAILURE CAUSED BY FAULT WITHIN CONSUMER’S INSTALLATION Table 4: Attendance Charge (Exclusive of GST) # Consumer Type Charge per Attendance LT Domestic $5 LT Non-Domestic $30 HT $120 # Please refer to Table 4A in Appendix 3 for charges inclusive of GST. E CHARGE FOR RECONNECTION DUE TO INVOLUNTARY DISCONNECTION Table 5: Reconnection Charge (Exclusive of GST) # Charge per Connection Connection Level Weekday Weekend/ Office Hours After Office Public Holiday (8.00 am to 5.30pm) Hours LT $15 $100 $100 HT $120 $200 $200 EHT $180 $300 $300 # Please refer to Table 5A in Appendix 3 for charges inclusive of GST. F CHARGE FOR VOLUNTARY TEMPORARY DISCONNECTION & RECONNECTION Table 6: Voluntary Temporary Disconnection & Reconnection Charge (Exclusive of GST) # Charge per Feeder/Connection Connection Level Weekday Weekend/ Office Hours After Office Public Holiday (8.00 am to 5.30pm) Hours LT NA $100 $100 HT NA $200 $200 EHT NA $300 $300 # Please refer to Table 6A in Appendix 3 for charges inclusive of GST. G RE-APPOINTMENT CHARGE FOR ENERGISATION OF SERVICE CONNECTION $45 per connection (Exclusive of GST) # # Please refer to Appendix 3 for charges inclusive of GST H METER SERVICE CHARGES Table 7: Meter Service Charges (Exclusive of GST) # 1 Site testing of Single Phase Meter : $ 30 per meter per trip 2 Site testing of Three Phase Whole-Current Meter : $ 30 per meter per trip 3 Site testing of CT-operated Meter : All meter under customer account @ $80 per meter per trip 4 Additional charges for site testing : Weekday after office hours : $150 per trip Weekend/Public Holiday : $300 per trip 5 Auditing of Meter Data : $ 100 per man-day or part thereof 6 Express service for meter installation : Weekday : $150 per man-day per site Weekend/Public Holiday : $300 per man-day per site 7 Meter Installation/ Replacement of metering transformers : Weekday after office hours : $150 per man-day per site Weekend/Public Holiday : $300 per man-day per site Note : Office hours are from 8.00 am to 5.30 pm on weekdays from Monday to Friday. # Please refer to Table 7A in Appendix 4 for charges inclusive of GST. I ADVANCED METERING INFRASTRUCTURE (AMI) METER CHARGE Table 8: AMI Meter Charge (Exclusive of GST) # Applicable for any: (i) (ii) newly contestable business consumer, and household consumer who opt to use AMI meters (instead of load profiling) in OEM Installation Fee of $40.00 per AMI meter This will apply to Customer Transfer Request or Metering Option Change Request effected on 20 Mar 2018 onwards. # Please refer to Table 8A in Appendix 4 for charges inclusive of GST. J USE OF SYSTEM (UOS) CHARGES EFFECTIVE FROM 1 APRIL 2025 Table 9 : UOS Charges (Exclusive of GST) # From 1 April 2025 to 31 March 2026 Contracted Capacity Charge ($/kW/mont h) Peak Period Charge (¢/kWh) Off-Peak Period Charge (¢/kWh) Reactive Power Charge (¢/kVArh) Uncontracted Capacity Charge 7 ($/kW/month) Uncontracted Standby Capacity Charge 10 ($/kW/month) CCS 8 ECCS 9 Tier 1 Tier 2 Ultra High Tension 1 8.50 0.06 0.02 0.44 12.75 42.50 42.50 102.00 Extra High Tension 2 12.15 0.08 0.03 0.48 18.23 60.75 60.75 145.80 High Tension - Large 3 15.07 0.74 0.08 0.59 22.61 75.35 75.35 180.84 High Tension - Small 4 15.07 0.96 0.09 0.59 22.61 75.35 75.35 180.84 Low Tension - Large 5 - 6.25 4.93 - - - - - Low Tension - Small 6 - 6.25 - - - - - # Please refer to Table 9A in Appendix 5 for charges inclusive of GST. 1 Ultra High Tension - for consumers taking supplies at 230kV, 50Hz, 3-phase, 3-wire for connection with minimum Contracted Capacity of 85,000kW* 2 Extra High Tension - for consumers taking supplies at 66kV, 50Hz, 3-phase, 3-wire for a Contracted Capacity: (a) between 25,501kW and 84,999kW for service connection from the nearest feasible 66kV substation* (b) between 85,000kW and 170,000kW for connection from the nearest feasible 66kV source station* The above shall apply to new and existing customers. 3 High Tension-Large - for consumers taking supplies at 22kV or 6.6kV, 50Hz, 3-phase, 3-wire for a Contracted Capacity: (a) between 1,700kW and 12,750kW for 1 or 2 HT 22kV services* (b) between 12,751kW and 25,500kW for 3 or 4 HT 22kV services* 4 High Tension-Small - for consumers taking supplies at 22kV or 6.6kV, 50Hz, 3-phase, 3-wire for connection with Contracted Capacity of less than 1,700kW. 5 Low Tension-Large - for contestable consumers taking supplies at 400V/230V. 6 Low Tension-Small - for non-contestable consumers taking supplies at 400V/230V. These are consumers who choose to buy electricity from SP Group at the regulated tariff. 7 The Uncontracted Capacity Charge (UCC) applies in the event that the maximum demand in kW (measured by the half-hour integration meter) exceeds the Contracted Capacity. UCC applies to: (a) Normal customers without embedded generation; (b) Customers with embedded generation who require top-up supplies and opt to summate their kW output from embedded generation and kW demand from the network (i.e Summation Scheme) for determining maximum demand; and (c) Customers with embedded generation who require top-up supplies and opt to cap their power demand in kW drawn from the network (i.e Capped Capacity Scheme or Extended Capped Capacity Scheme). The UCC applies in the event that the maximum demand in kW (measured by the half-hour integration meter) exceeds the contracted capacity and shall be limited to 20% of the Contracted Capacity. 8 For Capped Capacity Scheme (CCS), the Uncontracted Standby Capacity Charge (USCC), at 5 times of Contracted Capacity Charge, applies in the event that the demand in kW (measured by the power meter) drawn from the network exceeds 120% of the contracted capacity for a duration of more than 10 seconds continuously. 9 For Extended Capped Capacity Scheme (ECCS), the 2-tier Uncontracted Standby Capacity Charge (USCC) applies as follows: • Tier 1: 5 times of Contracted Capacity Charge is applicable if the demand in kW drawn from the network exceeds 120% and up to 200% of the contracted capacity for a duration of more than 100 seconds continuously. • Tier 2: 12 times of Contracted Capacity Charge is applicable if the demand in kW drawn from the network exceeds 200% of the contracted capacity for a duration of more than 10 seconds continuously. 10 For both CCS and ECCS, the consumer shall at its own expense, install and maintain Load Limiting Device, in accordance with requirements that the Transmission Licensee may stipulate from time to time. * Based on power factor of 0.85 Notes On Use-of-System Charges Effective from 1 April 2018 1 Supply Categories The Use-of-System [UOS) Charges shall be paid for electricity transmission services at each metered intake supply point in accordance with the voltage at which a consumer receives the electricity supply. The UOS Charges are applicable for the following categories of supplies : • Low Tension [LT) Supplies at 400V/230V Supply to Low Tension-Small Consumer Supply to Low Tension-Large Consumer • High Tension [HT) Supplies at 22kV and 6.6kV Supply to High Tension-Small Consumer, whose Contracted Capacity is less than 1,700 kW per month at each metered intake supply point. Supply to High Tension-Large Consumer, whose Contracted Capacity is at least 1,700 kW per month at each metered intake supply point. • Extra-High Tension [EHT) Supplies at 66kV Supply to Extra-High Tension Consumer • Ultra-High Tension [UHT) Supplies at 230kV Supply to Ultra-High Tension Consumer • Temporary Supplies Temporary Supplies apply only to LT and HT supplies for temporary civil engineering and building construction sites. 2 Low Tension Supplies 2.1 Low Tension Small Consumer LT supplies [in kWh) to all non-contestable LT consumers are metered on a monthly basis. A flat per kWh UOS rate is levied at each metered intake supply point. These are consumers who choose to buy electricity from SP Group at the regulated tariff. 2.2 Low Tension Large Consumer LT Supplies to these contestable consumers are metered on energy (kWh) on a halfhourly time-of-day basis. The respective per kWh charges shall be levied at a “Peak” and an “Off-peak” period for the energy supplied at each metered intake supply point. 2.2.1 Peak Period Charge The Peak Period Charge payable shall be the monthly charge based on the energy (in kWh) supplied to an installation during the peak period, 7.00 am to 11.00 pm, in that month. 2.2.2 Off-Peak Period Charge The Off-Peak Period Charge payable shall be the monthly charge based on the energy (in kWh) supplied to an installation during the off-peak period, 11.00 pm to 7.00 am, in that month. 3 High Tension, Extra-High Tension and Ultra-High Tension Supplies For HT (i.e. HT Small and HT Large), EHT and UHT Supplies, UOS Charges shall be levied at each metered intake supply point as follows : a. Contracted Capacity Charge; b. Peak Period Charge; c. Off-peak Period Charge; d. Reactive Power Charge; e. Uncontracted Capacity Charge, and f. Uncontracted Standby Capacity Charge (applicable to consumers with embedded generation who opt to cap their power demand drawn from the network). 3.1 Contracted Capacity Charge 3.1.1 The Contracted Capacity Charge is a monthly charge payable in any month for the Contracted Capacity at each intake supply point of a consumer. The Contracted Capacity shall be the supply capacity (in kW), which is requested by the consumer for that intake supply point. For the avoidance of doubt, and without prejudice to paragraph 3.1.3 herein, the consumer shall not be allowed to reduce the declared Contracted Capacity upon the signing of the Consumer Connection Agreement / Supply Agreement, notwithstanding the fact that the energisation of the new supply has still not taken place. 3.1.2 For a new connection, consumers are subject to a binding period of 5 years from the target date or the commissioning date for SPPA’s plant and equipment, except for the service cable, whichever is later. During the 5-year binding period, no reduction to the Contracted Capacity is allowed. For new HT, EHT and UHT connections, the minimum Contracted Capacity for each intake supply point is as follows : HT with 1 or 2 feeders HT with 3 or 4 feeders EHT UHT 1,700 kW, 12,751 kW, 25,501 kW, 85,000 kW. During the first year of the 5-year binding period, requests for intermediate incremental steps of Contracted Capacity may be made before the full Contracted Capacity is implemented. The first step shall be at least one quarter ( 1 /4) of the consumer’s requested full Contracted Capacity at each intake supply point. 3.1.3 After the initial 5-year binding period, the consumer may, by giving at least 10 business days’ notice in writing, reduce his Contracted Capacity at each intake supply point subject to the following minimum values: HT with 1 or 2 feeders HT with 3 or 4 feeders EHT UHT 850 kW, 6,375 kW, 12,750 kW, 42,500 kW. Any such reduction in Contracted Capacity shall be subject to a 1-year binding period from the effective date of the revised Contracted Capacity, i.e. the consumer shall not be entitled to make any further reduction in the Contracted Capacity within one year following any such reduction. The Market Support Services Licensee will inform the consumer of the date of their billing cycle. The consumer will be billed based on the revised Contracted Capacity for the entire billing cycle that encompasses the effective date of the revised Contracted Capacity. 3.1.4 The consumer, may, by giving at least 15 business days’ notice in writing, may be allowed to increase his Contracted Capacity, during the 5-year or 1-year binding period. The revised Contracted Capacity shall apply for the remainder of the initial 5-year binding period or for a minimum period of 1 year, whichever is later, provided SPPA is not required to install new or additional equipment. The consumer will be billed based on the revised Contracted Capacity for the entire billing cycle that encompasses the effective date of the revised Contracted Capacity. Reduction of Contracted Capacity during binding periods will not be allowed. 3.1.5 A consumer whose revised Contracted Capacity requires SPPA to install new or additional equipment shall be considered as receiving a new supply with a new 5-year binding period. 3.1.6 Subject to Clause 3.1.4 and 3.1.5, the UCC incurred by a consumer in a particular month (“UCC Month”) can be converted into Contracted Capacity Charge provided: (i) (ii) (iii) (iv) The consumer submits the request for an increase in Contracted Capacity no later than 2 weeks after the date of the bill for the UCC Month; The revised Contracted Capacity is not less than the maximum demand recorded in the UCC Month; The revised Contracted Capacity does not require the Transmission Licensee to install new or additional equipment; and Upon approval by the Transmission Licensee, the revised Contracted Capacity shall take effect on the first day of the UCC Month and thereafter shall not be reduced within one year, or the remaining of the 5-year binding period, whichever is later. 3.1.7 For a new development with landlord and tenants, the Contracted Capacity required by the landlord himself and his tenants (HT and above) must in aggregate meet the minimum values set out in paragraphs 3.1.2 to 3.1.3 above in order for the landlord to qualify for HT, EHT or UHT supplies. If landlord or its tenants (HT and above) request to revise their Contracted Capacity, the aggregate Contracted Capacity after revision must meet the minimum Contracted Capacity values and subject to the same terms and conditions for revision of Contracted Capacity set out in paragraphs 3.1.3 and 3.1.4. 3.1.8 Existing HT, EHT or UHT consumers may have Contracted Capacity below the minimum Contracted Capacity as specified in paragraphs 3.1.2 and 3.1.3. For such consumers, they may request to increase (but not decrease) their Contracted Capacity in the manner as described above. 3.2 Peak Period Charge The Peak Period Charge payable shall be the monthly charge based on the energy (in kWh) supplied to an installation during the peak period, 7.00 am to 11.00 pm, in that month. 3.3 Off-Peak Period Charge The Off-Peak Period Charge payable shall be the monthly charge based on the energy (in kWh) supplied to an installation during the off-peak period, 11.00 pm to 7.00 am, in that month. 3.4 Reactive Power Charge The Reactive Power Charge is a monthly charge payable in any month for the installation's excess kVArh consumption. The excess kVArh shall be the difference by which the installation's kVArh consumption drawn from the network in that month is greater than 62% of its kWh consumption drawn from the network in the same month. 3.5 Uncontracted Capacity Charge 3.5.1 The Uncontracted Capacity Charge is a monthly charge payable in any month for the Uncontracted Capacity utilised. The Uncontracted Capacity is the capacity in kW by which the maximum demand in kW (measured by the half-hour integration meter) exceeds the Contracted Capacity at that metered intake supply point. 3.5.2 The Uncontracted Capacity Charge shall apply to the following HT, EHT and UHT consumers : a. Normal consumers without embedded generation; b. Consumers with embedded generation whose monthly maximum demand in kW is the maximum summated demand in kW in the month, determined by summating the kW demand drawn from the network and the kW output from embedded generation (i.e. Summation Scheme); and c. Consumers with embedded generation who opt to cap their power demand in kW drawn from the network in the event that the maximum demand in kW (measured by the half-hour integration meter) exceeds the Contracted Capacity at that metered intake supply point (i.e. Capped Capacity Scheme or Extended Capped Capacity Scheme). The Uncontracted Capacity for these consumers shall be limited to 20% of the Contracted Capacity. 3.6 Uncontracted Standby Capacity Charge 3.6.1 The Uncontracted Standby Capacity Charge is a monthly charge payable in any month for the Uncontracted Standby Capacity utilised. The Uncontracted Standby Capacity Charge shall apply to those HT, EHT and UHT consumers with embedded generation who opt for the Capped Capacity Scheme or Extended Capped Capacity Scheme. 3.6.2 For Capped Capacity Scheme, the Uncontracted Standby Capacity Charge applies in the event the demand in kW drawn from the network (measured by the power meter) exceeds 120% of the Contracted Capacity at that metered intake supply point for a duration of more than 10 seconds continuously. 3.6.3 For Extended Capped Capacity Scheme, the Uncontracted Standby Capacity Charge applies in the event : • the demand in kW drawn from the network exceeds 120% and up to 200% of the Contracted Capacity at that metered intake supply point for a duration of more than 100 seconds continuously; or • the demand in kW drawn from the network exceeds 200% of the Contracted Capacity at that metered intake supply point for a duration of more than 10 seconds continuously. 3.6.4 For the avoidance of doubt, in the event Uncontracted Standby Capacity Charge applies in accordance with Clauses 3.6.2 and 3.6.3 above, Uncontracted Capacity Charge shall also be applicable for the Contracted Capacity portion which is 20% above the customer’s declared Contracted Capacity. 4 Temporary Supplies Temporary Supplies apply only to LT and HT supplies for temporary civil engineering and building construction sites. The UOS charges applicable for the LT and HT temporary supplies shall be the same as those used for LT and HT supplies respectively. For temporary supplies at HT, the Contracted Capacity shall apply for a binding period of 2 years. Upward revision of the Contracted Capacity may be allowed during the validity of the binding period of the Contracted Capacity. The revised Contracted Capacity shall in such cases apply for a minimum period of 1 year, provided SPPA is not required to install new or additional equipment. Downward revision during such binding period will not be allowed. A consumer whose revised Contracted Capacity requires SPPA to install new or additional equipment, shall be considered as receiving a new temporary supply. The term granted for temporary connection is 2 years. Appendix 1 A2 ENGINEERING FEES Table 1A – Engineering Fees (Inclusive of 9% GST) Category Connection Cost ($) Rate* Engineering Fee Payable ($) 1 Up to $100,000 20% 21,800 First $100,000 - 2 Next $900,000 7.5% First $1m - 3 Next $4m 6.5% First $5m - 4 Next $5m 6.0% First $10m - 5 Next $10m 5.5% First $20m - 6 Next $10m 5.0% First $30m - 7 Above $30m 4.5% * Prevailing GST rate will be also applied to the balance. 21,800 - 95,375 - 378,775 - 705,775 - 1,305,275 - 1,850,275 - Appendix 2 B SERVICE CONNECTION CHARGES Table 2A – Low Tension Standard Connection Charge (Inclusive of 9% GST) Capacity Requirement in kVA Capacity of Final service Cable Type of Final LT Service Cable Development without Substation Standard Connection Charge ($) Development with Substation* Standard Connection Charge ($) Underground Connection Up to 15 (existing premises) 23 35mm 2 2C 1,744 ) Up to 15 (new premises) 23 35mm 2 2C 2,071 ) 16 - 23 23 35mm 2 2C 3,052 ) 16 - 45 45 35mm 2 4C 5,777 ) 46 - 75 75 35mm 2 4C 9,592 7,303 76 - 140 140 120mm 2 4C Al 18,203 ) 141 - 180 180 185mm 2 4C Al 23,980 ) 181 - 230 230 300mm 2 4C Al 31,283 ) 231 - 280 280 300mm 2 4C Cu 37,496 9,265 281 - 460 460 2x300mm 2 4C Al NA 13,734 461 - 560 560 2x300mm 2 4C Cu NA 19,293 561 - 1000 1,000 7x500mm 2 1C NA 28,340 * For service cable not exceeding 15m. For longer lengths, additional charges shall apply. C GENERATION CONNECTION CHARGES Table 3A: Generation Connection Charges (Inclusive of 9% GST) Connection Level UHT (230kV or 400kV) EHT (66kV) HT (6.6kV or 22kV) LT (230V or 400V) Charge $54,500 per MW of Installed Generation Capacity* Based on cost of service connections to generation companies’ equipment, including cables, associated equipment and facilities, to effect the connection to SPPA’s substation/network plus applicable GST. * Rate is only applicable for cable installation by conventional direct burial method. Appendix 3 D ATTENDANCE CHARGE FOR POWER FAILURE CAUSED BY FAULT WITHIN CONSUMER’S INSTALLATION Table 4A: Attendance Charge (Inclusive of 9% GST) Consumer Type Charge per Attendance LT Domestic $5.45 LT Non-Domestic $32.70 HT $130.80 E CHARGE FOR RECONNECTION DUE TO INVOLUNTARY DISCONNECTION Table 5A: Reconnection Charge (Inclusive of 9% GST) Charge per Connection Connection Weekday Weekend/ Level Office Hours After Office Public Holiday (8.00 am to 5.30pm) Hours LT $16.35 $109 $109 HT $130.80 $218 $218 EHT 196.20 $327 $327 F CHARGE FOR VOLUNTARY TEMPORARY DISCONNECTION & RECONNECTION Table 6A: Voluntary Temporary Disconnection & Reconnection Charge (Inclusive of 9% GST) Charge per Feeder/Connection Connection Weekday Weekend/ Level Office Hours After Office Public Holiday (8.00 am to 5.30pm) Hours LT NA $109 $109 HT NA $218 $218 EHT NA $327 $327 G RE-APPOINTMENT CHARGE FOR ENERGISATION OF SERVICE CONNECTION $49.05 per connection (Inclusive of 9% GST) Appendix 4 H METER SERVICE CHARGES Table 7A: Meter Service Charges (Inclusive of 9% GST) 1 Site testing of Single Phase Meter : $32.70 per meter per trip 2 Site testing of Three Phase Whole-Current Meter : $32.70 per meter per trip 3 Site testing of CT-operated Meter : All meter under customer account @ $87.20 per meter per trip 4 Additional charges for site testing : Weekday after office hours : $163.50 per trip Weekend/Public Holiday : $327 per trip 5 Auditing of Meter Data : $109 per man-day or part thereof 6 Express service for meter installation : Weekday : $163.50 per man-day per site Weekend/Public Holiday : $327 per man-day per site 7 Meter Installation/ Replacement of metering transformers : Weekday after office hours : $163.50 per man-day per site Weekend/Public Holiday : $327 per man-day per site Note: Office hours are from 8.00 am to 5.30 pm on weekdays from Monday to Friday. I ADVANCED METERING INFRASTRUCTURE (AMI) METER CHARGE Table 8A: AMI Meter Charge (Inclusive of 9% GST) Applicable for any: (i) (ii) newly contestable business consumer, and household consumer who opt to use AMI meters (instead of load profiling) in OEM Installation Fee of $43.60 per AMI meter This will apply to Customer Transfer Request or Metering Option Change Request effected on 20 Mar 2018 onwards. Appendix 5 J USE OF SYSTEM CHARGES (GST INCLUSIVE FEE APPLICABLE WITH EFFECT FROM 1 APRIL 2025) Table 9A : UOS Charges (Inclusive of 9% GST) From 1 April 2025 to 31 March 2026 Contracted Capacity Charge ($/kW/month) Peak Period Charge (¢/kWh) Off-Peak Period Charge (¢/kWh) Reactive Power Charge (¢/kVArh) Uncontracted Capacity Charge ($/kW/month) Uncontracted Standby Capacity Charge ($/kW/month) CCS ECCS Tier 1 Tier 2 Ultra High Tension 9.27 0.07 0.02 0.48 13.90 46.33 46.33 111.18 Extra High Tension 13.24 0.09 0.03 0.52 19.87 66.22 66.22 158.92 High Tension - Large 16.43 0.81 0.09 0.64 24.64 82.13 82.13 197.12 High Tension - Small 16.43 1.05 0.10 0.64 24.64 82.13 82.13 197.12 Low Tension - Large - 6.81 5.37 - - - - - Low Tension - Small - 6.81 - - - - - Note : Figures above may not reflect the full GST effect due to rounding.

Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/saving-energy-and-cost SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Saving Energy and Cost RELIABILITY You can have power in your hands to save energy and cost. The SP Utilities app and the new SP bill are designed to serve you better. You have tools at your fingertips to track your electricity, water Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/How-this-technical-officer-and-robot-SPock-hunt-hazards-to-protect-Singapore-power-tunnels How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels RELIABILITY Deric Tang, Technical Officer at SP Group, trained robotic dog SPock to conduct independent tunnel inspections, paving the way for safer and more efficient maintenance operations. By employing Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/pushing-boundaries-to-impact-future-generations SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing boundaries to impact future generations RELIABILITY Managing high voltage equipment is all in a day’s work for our senior engineer Tan Jie Yi. She works in the Transmission Operation and Maintenance team, part of the 24/7 Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/protecting-our-underground-network SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Protecting Our Underground Network RELIABILITY Principal Engineer James Ou and his team conduct checks on worksites to ensure electricity cables and gas pipes are not compromised. When a patrol officer from SP Group’s Earthworks Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/the-doctor-is-in-grid-health-checks-prevent-issues SP Energy HubAnnual ReportReliabilitySustainabilityInnovation The Doctor Is In: Grid Health Checks Prevent Issues RELIABILITY Reading the “pulse” of network equipment, Senior Engineer Dr Lai Kai Xian can tell whether insulation material within the equipment may be breaking down. Like any good Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/keeping-a-keen-eye-on-underground-networks SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Keeping a keen eye on underground networks RELIABILITY With many different types of cables installed beneath the roads, it sure takes a keen eye to identify, divert and renew the power cables owned by SP Group. Mohamed Faisal Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/all-charged-up-for-a-career-in-engineering SP Energy HubAnnual ReportReliabilitySustainabilityInnovation All charged up for a career in engineering RELIABILITY When Executive Engineer Lim Kai Herng took up SP’s Mid-Term scholarship 5 years ago, he was motivated by a huge sense of pride, knowing that his work will help ensure reliable power Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/mobile-generators-powering-continuity SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Mobile Generators: Powering Continuity RELIABILITY Mohamed Nasir bin Mohamed Ismail, Technical Officer, Electricity Operations (center) together with Ismet Imran bin Chuma'ing, Senior Technician, Electricity Operations (left Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/safeguarding-the-backbone-of-singapores-grid SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Safeguarding the Backbone of Singapore’s Grid RELIABILITY The transmission substations that Kane Neo oversees are key to keeping Singapore powered Kane Neo and his team protect a part of the power world that is invisible to most Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/NDP2019 SP Energy HubAnnual ReportReliabilitySustainabilityInnovation NDP 2019: Stand By for Singapore RELIABILITY On Duty:(from left) Deputy Director Electrical Operations, Chong Hoi Fye, Technical Officer Mohammad Hussaini Bin Rahmat, Technical Officer Hirman Bin Ali, Senior Engineer Lee Yong Ta Category: Reliability Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/electricitys-first-responders SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Electricity’s First Responders RELIABILITY SP Group’s Principal Engineer Jerome Choong is one of the first at the scene should an electricity disruption happen. Five-year-old Jovan thinks his father Jerome Choong, an SP Group Principal Category: Reliability 1 2 3 4 5 ..... 21

Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Searchhttps://www.spgroup.com.sg/search?tag=concept-lab ://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=concept-lab Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Searchhttps://www.spgroup.com.sg/search?tag=ideabox Search Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Imagine a hybrid solar cone that uses solar concentrating lenses to maximise energy absorption and promises to produce more than five times the energy of a conventional solar cell Category: Innovation [20180404] The Straits Times - New platform helps students bring energy-efficient ideas to lifehttps://www.spgroup.com.sg/dam/jcr:a9a576ab-512c-4d2d-a50c-ca95c3ad3016 and showcased yesterday at the launch of ideaBox, a platform which offers students the space and resources to crystallise their ideas into energy- and costsaving technologies. An initiative by SP and Singapore Power Group (SP Group), ideaBox selects ideas with potential from tertiary-level competitions [20180403] Media Release - IdeaBoxhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/7233cf0f-6e75-4b9e-b28c-794190578768/%5B20180403%5D+Media+Release+-+ideaBox.pdf?MOD=AJPERES&CVID= -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Singapore Polytechnic and SP Group set up idea translation lab to develop ideas into real-world, energy-saving applicationshttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Singapore-Polytechnic-and-SP-Group-Set-Up-Idea-Translation-Lab -concentrating lenses to maximise energy absorption onto a solar cell. This prototype, called SCONE, is among the first to be produced by ideaBox, an idea translation lab set up by Singapore Polytechnic and SP Group. ideaBox is a platform to turn promising ideas by tertiary students and SP Group employees Searchhttps://www.spgroup.com.sg/search?tag=innovation Brain, brimming with intelligence amassed from Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns-concepts-to-application SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Ideabox Turns Concepts to Application INNOVATION Searchhttps://www.spgroup.com.sg/search?tag=energy-brain Today, cutting-edge energy solutions are closer to you than ever before, and within the reach of everyone in the community. In the heartlands, SP’s digital energy-saving solution Category: Innovation Innovationhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/innovation/ideabox-turns Annual Report Year 2018/2019https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/Annual-Report-Year-20182019.pdf Polytechnic to develop an idea translation lab – ideaBox. Through ideaBox, Singapore Polytechnic students will draw on concepts generated from ideation competitions to turn innovative ideas into real-world solutions. Building on strong labour-management relations, we signed three collective agreements SP Annual Report 2018 Archive https://www.spgroup.com.sg/dam/spgroup/pdf/annual-reports/SP-Annual-Report-2018-Archive.pdf of Understanding with two start-ups in the areas of digital solutions and renewables. To nurture future engineering talent, we have partnered Singapore Polytechnic to launch ideaBox, an idea translation lab that will turn promising ideas into real-world green applications. Students will be exposed to industry 1

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Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 HDB 1-Room 75.78 77.52 81.09 78.98 79.00 78.86 80.17 80.39 77.86 77.18 78.99 81.28 HDB 2-Room 87.98 92.13 96.52 91.92 92.92 92.62 94.12 94.79 90.73 89.63 91.78 94.78 HDB 3-Room 110.82 115.06 119.49 114.80 116.91 116.30 118.85 118.49 112.22 112.11 115.94 120.33 HDB 4-Room 130.09 135.09 139.94 134.96 137.64 137.70 140.19 140.04 133.47 131.31 137.04 142.66 HDB 5-Room 138.14 142.59 147.54 142.78 145.35 145.56 148.64 148.87 141.61 136.79 144.16 151.97 HDB Executive 153.42 158.62 164.05 158.23 162.29 161.77 166.18 164.43 154.00 153.21 160.98 168.72 Apartment 159.67 168.05 175.53 167.39 164.61 167.46 175.43 177.46 164.16 156.19 163.04 179.66 Terrace 247.23 258.91 267.44 262.12 265.22 265.40 276.88 276.46 260.00 252.25 270.34 290.38 Semi-Detached 312.42 331.22 340.32 333.05 332.47 336.34 351.53 349.78 325.65 324.20 335.52 370.67 Bungalow 598.72 648.84 666.12 646.66 633.47 662.99 688.41 699.45 627.26 650.18 619.13 718.02 Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 HDB 1-Room 66.41 69.62 72.46 71.03 70.38 70.28 71.48 71.86 69.16 67.69 69.30 71.92 HDB 2-Room 78.51 82.96 87.55 83.48 84.15 83.90 85.46 85.94 81.99 80.46 82.23 85.21 HDB 3-Room 98.00 102.92 107.51 103.13 104.73 104.06 106.59 106.15 100.27 99.66 102.84 107.06 HDB 4-Room 114.19 120.14 125.27 120.86 122.70 122.47 125.06 124.99 118.78 116.20 120.97 126.03 HDB 5-Room 120.67 126.31 131.50 127.51 129.05 128.83 131.93 132.27 125.43 120.56 126.60 133.43 HDB Executive 135.24 141.39 147.11 141.81 144.94 144.02 148.42 146.81 137.03 135.88 142.35 149.14 Apartment 136.90 148.34 157.00 149.45 145.14 146.83 154.44 156.79 144.07 135.03 140.09 155.96 Terrace 221.92 235.82 244.04 239.52 241.71 240.94 251.32 251.12 235.05 227.31 243.21 259.98 Semi-Detached 283.78 303.14 313.22 305.01 304.96 308.47 323.21 319.99 297.18 295.56 305.12 337.24 Bungalow 549.93 596.94 621.34 599.37 589.03 615.12 636.98 650.72 578.80 597.47 570.77 662.48

Comparison between existing and new Pay-As-You-Use (PAYU) Electricity Meter Meter Type Existing PAYU Meter Credit balance and meter reading is shown on the meter display New PAYU Meter Credit balance and meter reading is shown on the meter display. Users can view the credit balance and electricity consumption via the SP Utilities mobile app, which can be downloaded from the App Store (iPhone users) or Play Store (Android mobile users). Top-up Token A key is required for top-ups A card is required for top-ups Credit Upload Credit top-up needs to be manually uploaded by inserting the key into the PAYU meter Credit top-up will be automatically updated to the PAYU account and meter SMS Alert No SMS alert available SMS alerts will be provided for transactions performed on PAYU account Emergency Credit An emergency credit of $3 is available upon manual activation using the key when credit balance becomes $0. Emergency credit of $5 will be automatically activated when credit balance becomes $0. Supply Disconnection Electricity supply will be automatically disconnected when the emergency credit is used up. Supply Reconnection a. User will need to perform a topup. b. After a top-up is done, user will need to insert the key into the PAYU meter for electricity supply reconnection. a. User will need to perform a topup. b. After a top-up is done, user will receive an SMS alert indicating that the PAYU meter is ready for electricity supply reconnection. c. Thereafter, user will need to press and hold the button (circled in red) on the meter for 5 seconds for electricity supply reconnection. Top-up Locations Any Post Office or SP Group Customer Service Centre Any 7-Eleven store (where most stores operate 24 hours) or SP Group Customer Service Centre

Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined S

S$1.30 A SINGAPORE PRESS HOLDINGS PUBLICATION | businesstimes.com.sg | fb.com/thebusinesstimes | @BusinessTimes | CO REGN NO 198402868E | MCI (P) 048/12/2018 Tuesday, October 29, 2019 It’s switch and save as SP powers up households with cheaper option Its wholesale rates are not only the lowest based on prevailing market prices, but also allow consumers to pocket up to some 40% savings By Anita Gabriel anitag@sph.com.sg @AnitaGabrielBT Singapore SP GROUP’s market share may have contracted since Singapore opened the electricity market for 1.4 million households to pick among more than ten retailers but the national utility should not be off the table as a cheap(est) option for the thrifty. In fact, SP has been powering up some households at wholesale rates that are not only the lowest based on prevailing market prices, but also allow consumers to pocket up to some 40 per cent savings. This is way more than the 20-30 per cent savings that customers who have switched over to any of the 12 electricity retailers are enjoying. “Wholesale electricity prices are determined by market forces. While they are currently the lowest price out there, they tend to fluctuate due to demand and supply of real-time electricity consumption across Singapore,” SP Services chief executive Chuah Kee Heng told The Business Times. SP’s wholesale electricity price (WEP) product is separate from its regulated tariff package – the default option for Singapore households that haven’t switched from the incumbent to any of the retailers under the Open Electricity Market (OEM). This WEP option was made available to households when their respective zones opened up following the soft launch of the OEM in Jurong in April 2018. “Consumers can choose to remain with SP Group at the regulated tariff, that is set by the EMA, or purchase directly from the wholesale electricity Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. SP Services chief executive Chuah Kee Heng says consumers can stay with the regulated tariff set by the EMA, or buy directly from the wholesale electricity market via SP. market via SP at no mark-up, and with no lock-in period,” said Mr Chuah. In a comparison chart provided on SP Utilities’ app: based on the national average usage (a four-room HDB flat that consumes 376 kWh, or S$94.26 a month), households are able to cut their monthly power bills by some 38 per cent with SP’s WEP product. On the other hand, the regulated tariff offered by SP – this rate reflects the costs of building and operating the power plants and maintaining the power grid – has zero savings for consumers and is unsurprisingly the most pricey option. The next best thing (in terms of pricing) is offered by Union Power’s fixed 12-month plan that came in nearly 30 per cent cheaper. In short, SP’s wholesale package compares favourably when stacked up against all OEM retailers including market leaders Keppel Electric, Geneco and iSwitch, and even the highest rated ones as per EMA’s recent survey on customer satisfaction – Ohm Energy, Sunseap Energy and TuasPower. Mr Chuah declined to provide details on how many households have so far signed up for SP’s wholesale package, but BT understands that “a few thousands” have hopped on to this non-standard price plan that (unlike the variety of plans offered by retailers) has no contract expiry date and is not limited to six, 12 or 24 months. This means consumers are not subject to premature termination charges. Notwithstanding SP’s wholesale option, four out of 10 households have switched over to the retailers, according to a recent update by regulator Energy MarketAuthority (EMA). Continued on Page 2 It’s switch and save as SP powers up households with cheaper option Continued from page 1 However it would seem to defy commercial logic for electricity retailers to also offer wholesale rates to endusers, as that would mean forgoing margins. “The pricing offered by retailers reflect the current market conditions, level of competition and short-term costs of producing electricity. Additionally, retailers can also choose to bundle other products and services for customers (such as grocery vouchers, mobile and broadband plans),” said SP’s Mr Chuah, adding that SP is not allowed to offer any incentive under the WEP plan. As sweet as the numbers seem for SP’s wholesale product, there is one big catch – the element of uncertainty given volatile prices as they are determined based on the Uniform Singapore Energy Price (USEP) which varies half-hourly depending on the prevailing demand and supply situation in the wholesale market. “WEP price plans are not featured prominently as the electricity rate which a consumer pays is uncertain,” said an EMA spokesman in response to BT queries. “It would typically rise with increasing electricity demand and/or outage of generating units. An example of this is in October 2018 when the WEP ranged between 15.98 cents/kWh to 135.66 cents/kWh,” said EMA, adding that switching to buy electricity from a retailer under a fixed price or discount off the regulated tariff plan provides more price certainty than buying at the WEP. The “high level of market risk” involved renders SP’s wholesale product “less attractive” for households, said Andrew Koscharsky, iSwitch’s chief commercial officer. He deemed the wholesale power market in the city state “highly unpredictable”, given the real time oil market risks and electricity supply and demand fundamentals. “This could result in ‘bill shock’ due to the unpredictable pricing calculation. The consumer will never know what rate their electricity will be charged at until after their bill arrives,” he pointed out. “Such an event occurred in New Zealand, where a retailer was offering only wholesale products, rather than a fixed price. A volatile wholesale event occurred and this resulted in thousands of angry customers.” Uncertainty is anathema to Singapore households going by the OEM statistics; six out of 10 have not ditched SP partly due to worries over the financial stability of retailers in general while a majority that have switched have opted for fixed-price plans. A Sunseap spokesman said: “Currently, Sunseap does not have a wholesale plan as we are focused on our fixed price and discount-off-tariff plans. The fact that four in 10 households have already switched to a new electricity retailer attests to the popularity of the new retail plans.” A spokesman for Keppel Electric said: “Keppel Electric chose not to offer wholesale electricity pricing products as wholesale pricing is subject to half-hourly fluctuations of power prices, which are caused by real time demand and supply in the wholesale market. “(Our) fixed price plans offer price certainty to customers over their contract duration, while discount-off-tariff plans offer a fixed discount off quarterly published regulated tariffs. We believe that the certainty, which both types of plans offer, would appeal more to most customers.” Under the OEM, consumers are not compelled to switch to a retailer. Yet, it appears that many who have decided to stay with SP for reasons ranging from inertia, a wait-and-see attitude to negligible savings if they were to switch, are unaware of SP’s cheaper option. One customer, who wanted to be known only as Mr Ng, was peeved: “Oh man, I had no idea there was this cheaper alternative. I can’t change now as I have signed up for a two-year package.” Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction.

THE STRAITS TIMES BRANDED CONTENT ‘A good engineer likes to be challenged’: Mentor’s tough assignments sharpen skills of next generation Crucial technical knowledge to safeguard the nation’s power grid is passed down under a mentorship programme by SP Group SP Group's mentorship programme allows engineering veterans such as Mr Chua Khim Mong (top) to share their wealth of knowledge with the next generation of talent like Mr Chung Der Chyuan. PHOTO: SP GROUP PUBLISHED AUG 28, 2023, 4:00 AM SGT On any given day, Mr Chua Khim Mong would pose a hypothetical engineering problem in a group chat, challenging his team of technical officers and technicians to solve it. Mr Chua also leads weekly learning sessions and routinely assigns reading lists. No, Mr Chua is not a teacher – the 57-year-old is a senior principal engineer at SP Group. While his day job is to make sure Singapore’s national grid runs efficiently and seamlessly, he is also known as a no-nonsense mentor with close to 40 years of experience in the field. Mr Chung Der Chyuan, a principal engineer with SP Group and one of Mr Chua’s mentees, says that he has benefitted from the mentorship programme. “Mr Chua is very approachable and straightforward. He will explain his view and then let me figure out the details while keeping a watchful eye,” he shares. Today, both mentor and mentee collaborate to share their knowledge with colleagues, such as writing articles as part of a technical experts forum. Unseen heroes who pre-empt problems Mr Chua and his team are known as protection engineers and play an essential part in keeping Singapore’s lights on. Thanks to their work of monitoring and troubleshooting over 12,000 substations and 28,000 kilometres of electricity cables located across the island, Singapore’s ubiquitous power grid is world-leading in its reliability. While SP Group has monitoring equipment and technology that automatically adjust and reroute power across the grid to address anomalies, engineers remain crucial in fine-tuning systems and analysing faults. “With more than 50,000 protective relays, we look out for problems that can occur when there are firmware or hardware revisions in the relay equipment,” explains Mr Chua. Maintaining such a complex yet well-functioning national grid is no small feat, requiring depth and breadth in engineering knowledge and skills. To ensure such know-how, accumulated through decades of experience, is preserved and passed down to the younger engineers, SP Group has implemented the Technical Expert Scheme, which is an in-house mentorship programme designed to ensure the continuity of in-depth industry knowledge. A “living manual” with 40 years of experience Mr Chua first joined the Public Utilities Board, the precursor to SP Group, nearly four decades ago when he was 19 years old. Starting out as an assistant technician, he helped engineers who were more senior than him carry out relay testing and maintenance. Having risen through the ranks from a technician to a senior engineer, Mr Chua is well-placed to mentor his junior team members, guiding them through difficult situations they may face in the course of their work. “When I was a junior technician, our manager assigned a senior engineer to share with me and explain protection systems: the characteristics of a good protection system and how to set up relays. The presentation really changed my understanding of electrical engineering.” With nearly four decades of experience under his belt, Mr Chua believes tough assignments can help his mentees stretch their capabilities and grow in their careers. PHOTO: SP GROUP Now, Mr Chua places a similar emphasis on educating and motivating his junior colleagues. On his approach to skills upgrading, he says, “A good engineer likes to be challenged. I would give my engineers tough assignments to push them in sharpening their skills, and encourage them to keep working on solving the problem rather than walk away.” “Many of my officers have expressed interest in pursuing a degree course. This is something that I am very, very proud of because it shows a deep culture of wanting to upgrade themselves,” shares Mr Chua, who himself completed an engineering degree under a scholarship from his organisation in 1995. This is also testimony to his efforts of encouraging a team learning culture. To officers who want to attain additional qualifications, he reminds them, “Revise your maths because it is the hardest part of the course. After all, maths is a big part of an engineer’s job.” Mr Chua recounts one instance where he patiently allowed a junior team member to present his findings in a sharing session even though he had already spotted a miscalculation. “Rather than correcting him at the start, I want him to learn from his mistake and share the learning with his peers. “We remember and learn better through our mistakes,” Mr Chua explains. Often, his mentees would come to him for advice when they encounter complex situations on the job. “Most of the time, I already have the answer to their question. But I would send them off to come up with their proposed hypothesis and test method. This way, we can have two-way discussions and uncover new insights which can be applied in other situations,” he adds. He would also assign engineers technical papers to read so that they keep up with the latest trends and developments, before hearing their views on potential applications. Mr Chua pays close attention to the work of his juniors and always welcomes questions. “I tell them to never be afraid of asking seemingly silly questions. The most valuable lessons are learned from questioning and probing,” shares Mr Chua. In the spirit of learning from one another, Mr Chua has implemented surprise tests and weekly sharing sessions. “Once a week, we are all in the office to share interesting experiences or findings. Even the simplest finding or experience can be valuable to another. Everyone can benefit, including myself, regardless of rank or age.” “At the end of the day, the goal is to solve engineering problems more efficiently. But when possible, I will let my technical officers or engineers do things the hard way so that they get to learn more from the problem-solving process,” adds Mr Chua. As Singapore seeks to transition to a low-carbon future and tackle climate change, Singapore’s grid will be upgraded with new technologies to provide for developments like electric vehicle charging and more extensive deployment of solar panels. Technical experts like Mr Chua are key in helping the next generation of talent to keep abreast of change and new opportunities, and hone relevant skills and expertise. Join ST's WhatsApp Channel and get the latest news and must-reads. � E-paper � Facebook � Instagram � Twitter � LinkedIn � Podcasts � RSS Feed � Telegram � Youtube � TikTok • SINGAPORE • ASIA • WORLD • OPINION • LIFE • TECH • SPORT • VIDEOS • PODCASTS • MULTIMEDIA • BUSINESS About Us Terms & Conditions Need help? Reach us here. Advertise with us Privacy Policy � Sign up for our daily newsletter Enter your e-mail Sign up More newsletters By registering, you agree to our T&C and Privacy Policy. MCI (P) 076/10/2022, MCI (P) 077/10/2022. Published by SPH Media Limited, Co. Regn. No. 202120748H. Copyright © 2023 SPH Media Limited. All rights reserved.