Consumption_Water Average consumption of Water (CuM) Premises Types May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 HDB 1-Room 8.0 8.1 8.0 7.9 8.0 8.0 8.0 7.8 7.8 8.0 8.3 8.4 HDB 2-Room 9.6 9.7 9.4 9.5 9.5 9.5 9.6 9.3 9.3 9.3 9.7 10.0 HDB 3-Room 12.2 12.5 12.1 12.4 12.4 12.4 12.3 12.0 12.0 12.2 12.8 12.9 HDB 4-Room 15.4 15.6 15.1 15.5 15.7 15.7 15.5 15.1 15.0 15.5 16.2 16.3 HDB 5-Room 16.7 16.9 16.3 16.8 17.1 17.1 16.9 16.4 16.1 16.7 17.8 17.7 HDB Executive 18.6 18.8 18.2 18.9 19.0 19.2 18.8 18.1 18.1 18.8 19.9 19.7 Apartment 13.7 13.7 13.2 13.3 13.7 13.9 13.7 13.1 12.8 13.1 14.4 14.3 Terrace 25.3 26.0 25.5 25.9 26.0 26.5 26.5 25.2 24.3 25.8 28.0 28.4 Semi-Detached 30.7 30.9 30.7 31.5 31.6 32.9 31.9 30.4 30.0 30.7 34.9 34.6 Bungalow 50.9 48.1 48.0 48.5 51.7 54.8 54.2 48.6 49.4 46.3 59.5 58.1

FAQs eBusiness Portal 1. Do I need to personally submit documents to SP Group? All supporting documents required for your requests/applications are to be uploaded onto the eBusiness portal. You need not visit SP Group personally to submit documents. 2. Can I access the portal without creating a user account? No, you need a valid user account to access the portal. 3. How many user accounts can I create? You can only create one user account per email address (For LEWs accounts, there can only be one account per LEW licence number). To create a new account, go to the eBusiness portal login page and click “Create new account”. 4. How will I know that my user registration is successful? You will receive a confirmation email containing a link to reset your password if your registration is successful. If you do not receive the email in your inbox, please check your "spam" or "junk" folder. 5. Is the SP eBusiness Portal free to use? Yes, it is. 6. Am I able to delete my user account after creation? No, user accounts cannot be deleted once created. 7. Why is my user account locked? After your account has been activated, your account will be locked if you entered your password wrongly five times. 8. How I do unlock my account? You can reactivate your account by going to the eBusiness portal login page and click “Account login issues”. Select “My account is locked – unlock my account” option. Follow the on-screen instructions and you will receive an email containing a link to reset your password. 9. What should I do if I forget my username and password? Go to the eBusiness Portal login page and click “Account login issues”. Select “Forget User ID / Password” option. Follow the on-screen instructions and you will receive an email containing a link to reset your password. 10. What are the functionalities of the dashboard? You can submit new applications and requests, view progress, upload documents, view/edit applications and download forms in PDF (entering equipment data and submitting claims for SP Contractors/Consultants). 11. The eBusiness portal login page looks quite odd on my computer screen. This website is best experienced on Google Chrome, and Microsoft Edge.

GAS TRANSPORTATION TARIFFS (for Shippers with customers off-taking natural gas at high pressure) (W.E.F. 1 Apr 25) 1 Introduction 1.1 Under the Gas Network Code, PowerGas is the Gas Transporter and is responsible for maintaining the reliability and safety of the gas transportation network in Singapore. PowerGas’ transportation business is regulated by the Energy Market Authority (EMA). The transportation tariffs levied by PowerGas are approved by the EMA. 1.2 PowerGas charges transportation tariffs for the transport of gas through its network. PowerGas’ transportation tariffs are levied on Shippers and not the end-users. End-users’ transportation charges imposed by Shippers are commercial arrangements between both parties. 2 Natural Gas Transmission Tariffs 2.1 There are two gas transmission networks, namely Transmission Network 1 and Transmission Network 2. Transmission Network 1 refers to the natural gas transmission network conveying both piped natural gas and regasified LNG from West Natuna (Indonesia) and the LNG Terminal. Transmission Network 2 is the natural gas transmission network conveying both piped natural gas and regasified LNG from South Sumatra (Indonesia), Attap Valley (Malaysia) and the LNG Terminal. 2.2 Transmission tariffs consist of capacity and usage charges (refer to Section 3 below for details). These charges are applicable to Shippers off-taking gas at high pressure. The same charging structure also applies to Shippers with Small Transmission Customers (i.e. with load less than or equal to 5 bbtud). 3 Transmission Charging Structure 3.1 Shippers book capacity with PowerGas to transport gas from designated injection points to off-take points. Shippers pay entry and exit charges based on their respective booked capacity. In addition, a usage charge is levied on the volume of gas transported. 3.2 Arising from EMA’s notification to the industry dated 21 March 2024, a GSC of 22 cents/mmBtu for PNG Injection Points or GSC of 3 cents/mmBtu for LNG Injection Points is imposed on PNG and LNG gas users respectively with effect from 1 Apr 25 to recover the cost associated with Strategic Capacity (as defined in EMA's Policy Paper issued to the industry dated 30 Sep 2019). The Transporter will collect the GSC from all Shippers as an agent for and on behalf of SLNG. The GSC will be reviewed from time to time as directed by EMA and will be included as an uplift in the usage charge. Details of the transmission charges are shown in Table 1 of the Appendix. 3.3 These transmission charges do not include specific cost items which need to be determined on a case-by-case basis for inclusion into the final transmission charges. 3.4 For Shippers with Small Transmission Customers (i.e. requiring gas at high pressure, but with load of less than or equal to 5 bbtud), the transportation charges as shown in Table 2 of the appendix shall apply. 3.5 Shippers will have to pay Overrun Charges in the event they off-take gas above their booked capacity. These Overrun Charges are necessary to encourage the efficient use of the gas network. There are two types of Overrun Charges: • Authorised Capacity Overrun Charge: If a Shipper applies for additional capacity above the booked capacity (i.e. capacity overrun), the Authorised Capacity Overrun Charge, equivalent to 1.25 times the Transmission Capacity Charge rate, shall be applied on that additional capacity. 2 • Unauthorised Capacity Overrun Charge: If a Shipper does not apply for Authorised Capacity Overrun for utilisation of additional capacity above the booked capacity, it will pay 2 times the Transmission Capacity Charge rate for that additional capacity utilised. 4 Appendix – Table of Charges Transmission Network 1 (locational) Transmission Network 2 (locational) Table 1: Transmission Charges (Exclusive of GST) Entry Capacity Charge per annum ($/MMBtu/hr) Exit Capacity Charge per annum ($/MMBtu/hr/km) Transmission Usage Charge ($/MMBtu) 891.91 57.94 0.0087 1,503.65 (Attap Valley Injection Point) 1,093.61 (Sakra Injection Point) 43.07 0.0132 New Pipeline – utilised 276.51 276.51* 0.0034 New Pipeline – excess 232.31 232.31* 0.0041 GSC for PNG Injection Point N.A. N.A. 0.2200 GSC for LNG Injection Point N.A. N.A. 0.0300 * in $/MMBtu/hr per annum Transmission Network 1 (locational) Table 1a: Transmission Charges (Inclusive of 9% GST) + Entry Capacity Charge per annum ($/MMBtu/hr) Exit Capacity Charge per annum ($/MMBtu/hr/km) Transmission Usage Charge ($/MMBtu) 972.18 63.15 0.0095 Transmission Network 2 (locational) 1,638.98 1,192.03 46.95 0.0144 New Pipeline – utilised 301.40 301.40* 0.0037 New Pipeline – excess 253.22 253.22* 0.0045 GSC for PNG Injection Point N.A. N.A. 0.2398 GSC for LNG Injection Point N.A. N.A. 0.0327 * in $/MMBtu/hr per annum 3 Table 2: Transmission Charges for Shippers with Small Transmission Customers (Exclusive of GST) Transmission Network 1 (West Natuna) Transmission Network 1 (SLNG) Transmission Network 2 (Attap Valley) Transmission Network 2 (Sakra) Transmission Network 2 (SLNG) Entry Capacity Charge per annum ($/MMBtu/hr) Exit Capacity Charge per annum ($/MMBtu/hr) Transmission Usage Charge (comprising non- GSC and GSC) ($/MMBtu) 1,124.22 5,705.00 0.0171 ($/MMBtu) + 0.2200 1,337.32 6,044.92 0.0205 + 0.0300 1,735.95 5,093.27 0.0171 + 0.2200 1,325.92 5,503.30 0.0171 + 0.2200 1,272.14 6,110.10 0.0205 + 0.0300 Table 2a: Transmission Charges for Shippers with Small Transmission Customers (Inclusive of 9% GST) + Transmission Network 1 (West Natuna) Transmission Network 1 (SLNG) Transmission Network 2 (Attap Valley) Transmission Network 2 (Sakra) Transmission Network 2 (SLNG) Entry Capacity Charge per annum ($/MMBtu/hr) + Note: Figures may not reflect the full GST effect due to rounding. Exit Capacity Charge per annum ($/MMBtu/hr) Transmission Usage Charge (comprising non- GSC and GSC) ($/MMBtu) 1,225.40 6,218.45 0.0186 ($/MMBtu) + 0.2398 1,457.68 6,588.96 0.0223 + 0.0327 1,892.19 5,551.66 0.0186 + 0.2398 1,445.25 5,998.60 0.0186 + 0.2398 1,386.63 6,660.01 0.0223 + 0.0327 4

Singapore Institute of Power and Gas Requirements and Implementation of Electric Vehicle Charging System Course Code: NEV03 COURSE OBJECTIVES This course refers to the Technical Reference for Electric Vehicle Charging System (TR 25-1:2022) Upon completion of this course, participants will be able to: • Explain the setup of an EV charging system • Highlight the EV charging system requirements stated in TR 25 • Understand the role and responsibilities of a Skilled Person and Equipment Specialist • Describe the procedures in installation, testing, and commissioning of EV charging systems MAIN CONTENTS • Setup of EV charging system o Components of EV Supply Equipment (EVSE) o Types and charging modes of EV charging system • EV charging system standard TR 25 o Classification and functions of EV charging system o Technical and safety requirements for EV charging system • Understand the role and responsibilities of Skilled Person and Equipment Specialist • Installation of EV charging system o Project planning and implementation o Technical and safety considerations • Testing and Commissioning of EV charging system o Tests and checks to be conducted o Documentation to be prepared METHODOLOGY Lecture and practical session TARGET AUDIENCE Engineering and technical staff involved in the installation, commissioning, operation and maintenance of EV charging stations COURSE DETAILS Duration : 7 hours Instructional Method : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : Pending Additional Requirement/s : NIL COURSE FEES Full Course Fee : S$700 (before GST) For Singapore Citizens/PR/LTVP+* : S$210 (before GST) For Singapore Citizens (40 years old and above) : S$70 (before GST) Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0523 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0523

MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JANUARY TO 31 MARCH 2020 Singapore, 30 December 2019 – For the period from 1 January to 31 March 2020, electricity tariffs (before 7% GST) will increase by an average of 3.5% or 0.81 cent per kWh compared with the previous quarter. This is due to higher energy cost compared with the previous quarter. For households, the electricity tariff (before 7% GST) will increase from 23.43 to 24.24 cents per kWh for 1 January to 31 March 2020. The average monthly electricity bill for families living in four-room HDB flats will increase by $2.76 (before 7% GST) (see Appendix 3 for the average monthly electricity bill for different household types). Cents/kWh 25.00 24.00 23.00 22.00 21.00 20.00 19.00 18.00 17.00 16.00 15.00 Quarterly Household Electricity Tariff* 24.13 23.65 23.85 24.22 24.24 23.43 22.79 22.15 Apr - Jun '18 Jul - Sep '18 Oct - Dec '18Jan - Mar '19 Apr - Jun '19 Jul - Sep '19 Oct - Dec '19Jan - Mar '20 *before 7% GST SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 ELECTRICITY TARIFFS FROM 1 JANUARY 2020 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh Existing Tariff (without GST) New Tariff (without 7% GST) New Tariff (with 7% GST) 23.43 24.24 25.94 23.43 24.24 25.94 8.90 8.90 9.52 13.35 13.35 14.28 20.85 21.76 23.28 12.71 13.28 14.21 0.59 0.59 0.63 8.90 8.90 9.52 13.35 13.35 14.28 20.63 21.54 23.05 12.70 13.27 14.20 0.59 0.59 0.63 7.87 7.87 8.42 11.81 11.81 12.64 19.72 20.62 22.06 12.60 13.16 14.08 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP PowerAssets): This fee is reviewed annually. This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. This is to recover the costs of billing and meter reading, data management, retail market systems as well as for market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q1 2020 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.7%) %) Network Costs (No Change) 5.44¢/kWh (22.4%) Energy Costs (Increase by 0.81¢/kWh) 18.34¢/kWh (75.7%) Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JANUARY 2020) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 125.84 29.48 30.50 1.02 3.5 HDB 2 Room 168.47 39.47 40.84 1.37 3.5 HDB 3 Room 249.72 58.51 60.53 2.02 3.5 HDB 4 Room 340.08 79.68 82.44 2.76 3.5 HDB 5 Room 395.84 92.75 95.95 3.20 3.5 HDB Executive 485.11 113.66 117.59 3.93 3.5 Apartment 530.96 124.40 128.70 4.30 3.5 Terrace 803.92 188.36 194.87 6.51 3.5 Semi-Detached 1,084.08 254.00 262.78 8.78 3.5 Bungalow 2,254.95 528.33 546.60 18.27 3.5 Average 396.44 92.89 96.10 3.21 3.5

Search [SIPG-FORM-006] SIPG Registration Form_Individual v2https://www.spgroup.com.sg/dam/jcr:c68c9cf8-4f32-4db9-b786-9203a8c1d1ff/SIPG%20Registration%20Form_Individual_v2.docx SINGAPORE INSTITUTE OF POWER AND GAS REGISTRATION FORM (INDIVIDUAL) PART A: COURSE DETAILS Course Title Course Title Course Code Course Code Course Date Course Date Full Course Fee S$ Course Fee NOTE: # Required for SSG Funding " Required for Professional Development Point (PDU) Ä For Security Clearance to Substations D Full NRIC is Required for SSG Funding · Required to Access Learning Management System PART B: PERSONAL PARTICULARS #D NRIC/FIN Number: (Last 4 Characters eg.468A) Last 4 characters of ID or Full ID for funded Course # Gender: Gender # Nationality: Nationality Full Name: (as in NRIC/FIN) Full Name (as in NRIC/FIN) # Date of Birth: (dd/mm/yyyy) Date of Birth Ä Place of Birth: Place of Birth # Race: Race # Residential Status: Residential Status Mailing Address: (Optional) Mailing Address 1 " PE Number: (if applicable) PE Number Mailing Address 2 · Email Address: Email Address · Mobile Number: Mobile Number # Highest Qualification: Highest Qualification Employment Status: (Optional) Employment Status PART C: PAYMENT |_| By Bank Transfer Bank Name: United Overseas Bank Limited Bank Branch: UOB Main Address: UOB Plaza 1, 80 Raffles Place, Singapore 048624 Account Name: Singapore Institute of Power and Gas Pte Ltd Bank Code: 7375 Branch Code: 1 Account Number: 451-302-969-6 Swift Code: UOVBSGSG |_| By Vendors@Gov Business Unit Code  Business Unit Code Attention to  Attention to |_| By Cheque Cheque Number  Cheque Number Issuing Bank  Issuing Bank Note: Please indicate company name and invoice number behind the cheque Cheque shall be made payable to SINGAPORE INSTITUTE OF POWER AND GAS PTE LTD and mailed to: SP Group, 2 Kallang Sector, Level 2, Singapore 349277 Attn: Singapore Institute of Power and Gas, Training Ops |_| NETS Please make payment at our reception at 1A Woodleigh Park, Level 1 (SPTI) Singapore 357874 Operating hours: Monday – Friday: 9am – 12pm, 2pm – 5pm Closed on weekends & public holidays PART D: DECLARATION I hereby declare that the following requirements are met: |_| Pass in English at GCE ‘O’/’N’ Level or equivalent |_| I have met the course pre-requisite (where applicable) PART E: RPERSONAL DATA PROTECTION ACT |_| By submitting and signing this registration form, I hereby declare that all information given in this form is true and accurate, and I agree to the terms and conditions stated below. |_| I acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of (i) providing the requested services in respect of the course(s), (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name: Name Signature: Date: Date PART F: INDEMNITY FORM |_| I declare that: 1) I am physically fit to participate in the course set out above and that I have not been advised otherwise by a qualified medical professional. 2) I, for myself, my heirs, executors, administrators, successors and/or assigns hereby release, waive and forever discharge Singapore Power Ltd and its subsidiaries, their respective servants and/or agents (“SP Group”), of and from any and all claims, demands, proceedings, costs, expenses, liabilities, loss or damage (whether direct or consequential), actions or causes of actions, whether in law or in equity, in respect of death, injury, loss or damage to my person or property howsoever caused, arising or to arise by reason of my participation in the course, whether prior to, during or subsequent to the course, and notwithstanding that the same may have been contributed to or occasioned by the negligence of the aforesaid. I further undertake to hold harmless and agree to indemnify all the aforesaid from and against any and all liability incurred by any or all of them arising as a result of, or in any way connected with, my participation in the course. TERMS AND CONDITIONS: 1) The company and individual applicant has read and understood the terms of the course information and registration form. 2) The information collected on this form is used for course registration, account servicing of course-related activities and/or for application of course-related funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 3 weeks before course commencement. 4) Payment must be made to SIPG before the due date of tax invoice. 5) SIPG reserves the right to amend any details relating to the course without any prior notice. 6) Request for withdrawal/transfer/replacement must be made in writing at least 5 working days before course/programme commencement and are subjected to approval by SIPG. Administrative charges of $50 (before prevailing GST) will be imposed for each approved request/pax. 7) Trainees need to achieve 75% attendance per module to be eligible to sit for the exam. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. a. Funding grant is only applicable to Singapore Citizen, Singapore Permanent Resident and Long-Term Visit Pass plus. Trainees need to achieve 75% attendance per module, sit and pass all exams to be eligible for funding. b. In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same course before, thereby resulting that his/her funding application is rejected by the funding agency, the trainee is liable to pay the balance of the full course fee to SIPG. For trainees who are making payment via SFC and withdraw during the programme, you will be required to make payment in full via non-SFC payment methods. c. Absence due to valid reasons[footnoteRef:1] will not be counted as part of the 75% attendance requirements. Trainees will need to provide supporting documents for any absence due to valid reasons within 3 working days from date of absence. For non-valid reasons[footnoteRef:2], it will consist of all other reasons not covered under the valid reasons. Trainees will not be allowed to take the assessment if they do not meet the 75% attendance requirement. [1: Valid reasons refer to medical leave, hospitalization leave and compassionate reason.] [2: Non-valid reasons include work commitment, reservist, overseas trip (business/personal), not prepared for exam & etc.] d. There will be no postponement/replacement of schedule allowed for any session missed without valid reasons. e. Trainees will be allowed ONE re-assessment for each assessment component. Re-assessment shall be taken within 60 calendar days from the module end date. Re-assessment fee of $100 (before prevailing GST) will be applicable to each assessment component. In the event that the trainees do not pass the re-assessment or fail to take the re-assessment within 60 calendar days from end of the module, trainees will need to re-enrol for the module with full module fee. 9) Video and/or photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. SIPG-FORM-006 (V2) Page 1 Address: SP Group, 2 Kallang Sector, Singapore 349277 ● Main Line: 6916-7930 ● Email: training-institute@spgroup.com.sg Historical-National-Average-Household-usage--Website-Data-Apr23-to-Mar25-.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/Historical-National-Average-Household-usage--Website-Data-Apr23-to-Mar25-.xlsx Consumption_Elect Average consumption of Electricity (kWh) Premises Types Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 HDB 1-Room 127 142 152 147 145 143 146 144 135 126 126 132 150 152 149 140 151 148 139 142 128 127 121 119 HDB 2-Room 166 185 202 190 190 189 190 188 176 164 167 173 199 199 195 183 198 192 183 186 166 168 161 156 HDB 3-Room 242 270 288 271 272 269 274 269 247 236 241 250 292 285 277 264 283 277 266 266 243 238 231 231 HDB 4-Room 326 367 391 371 371 367 374 370 342 321 330 342 398 396 383 360 385 381 363 365 338 327 320 309 HDB 5-Room 381 428 456 437 434 427 437 436 401 367 381 399 463 466 448 416 447 446 427 429 397 379 374 359 HDB Executive 473 528 561 531 536 528 541 530 478 456 474 489 575 568 544 515 546 548 520 523 481 462 458 445 Apartment 465 543 585 546 514 515 537 541 483 430 435 486 578 573 543 500 513 539 523 519 486 446 419 417 Terrace 756 867 902 868 866 859 890 881 804 740 794 821 957 900 872 838 847 885 851 851 785 747 744 714 Semi-Detached 1,024 1,182 1,233 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 Bungalow 2,016 2,303 2,482 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 Electricity Tariff Revision for the Period 1 July to 30 September 2022https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Electricity-Tariff-Revision-For-The-Period-1-July-to-30-September-2022 Media Release Electricity Tariff Revision for the Period 1 July to 30 September 2022 Singapore, 30 June 2022 – For the period from 1 July to 30 September 2022, electricity tariff (before 7% GST) will increase by an average of 8.1% or 2.21 cents per kWh compared with the previous quarter. The increase is mainly due to higher energy cost driven by rising global gas and oil prices exacerbated by the conflict in Ukraine. For details on the components of the electricity tariff, please refer to Appendix 1: Breakdown of Electricity Tariff. For households, the electricity tariff (before 7% GST) will increase from 27.94 to 30.17 cents per kWh for 1 July to 30 September 2022. The average monthly electricity bill for families living in HDB four-room flats will increase by $8.25 (before 7% GST) (Appendix 3: Average monthly electricity bills of domestic consumers). *before 7% GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). The tariffs shown in Appendix 2 have been approved by EMA. Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q3 2022 TARIFF (before 7% GST) Appendix 2 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS TARIFF WEF 1 JULY 2022 (before 7% GST) [20130821] The Business Times - Work On Ultra-Deep Power Tunnels To Start Next Yearhttps://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/ce2c6f7b-f74a-4272-888c-eb66190f9d38/%5B20130821%5D+The+Business+Times+-+Work+On+Ultra-Deep+Power+Tunnels+To+Start+Next+Year.pdf?MOD=AJPERES&CVID= The Business Times, Wednesday, August 21, 2013 one taps, Net anti-graft war llow phone tapping itoring as it steps up rate and government the country as much year, a minister said. ONESIA, PAGE 10 Q2 earnings HK$3.02b nment Group, the rator founded by e Woo, reported s above analyst ese tourists boosted A/INDIA, PAGE 12 ie to recognise s Freddie Mac are billions of dollars in the level of loans they carry, a said, adding that the immediately be nise the costs of some CH, PAGE 13 t shortcomings s test responses rve described some omings in banks’ stress tests. It said not taking into bility of falling house ing certain Work on ultra-deep power tunnels to start next year The $2b project to carry high-voltage power cables is on schedule, says SP By RONNIE LIM ronnie@sph.com.sg [SINGAPORE] Work on Singapore’s $2 billion next-generation power network is “on track and on schedule”, says Singapore Power (SP), nine months after starting on the mega project. Two cross-island, ultra-deep tunnels, each to house extra-high voltage power transmission cables, are to be built. Work on them will start in the first quarter of next year, an SP spokesman told BT. But first, work on their Seafront project upper and lower shafts must be completed. In response to BT queries, the spokesman said work on most of the 18 upper shafts will be done by the end of next month; this will be followed by drilling and blasting of the hard rock to build the lower shafts. The tunnels will not encroach on any private properties. An Integrated Data Monitoring System (IDMS) will track the effects of the excavation and tunnelling on the surrounding ground. This is the first time an IDMS of this scale is being used in a construction project here, said the spokesman. Tunnel boring machines, the main components of which are from Japan and Germany, are expected to arrive here from December, in time for the actual tunnelling work from early next year. SP simultaneously started work on the 16.5 km east-west tunnel and the 18.6 km north-south tunnel last December. It carved out the work into six contracts and handed these out only to contractors experienced in tunnel-boring because of the expected complications in building the tunnels. The contractors are Obayashi Corporation, Nishimatsu Construction-KTC Civil Engineering and Construction, Hyundai Engineering & Construction, Samsung C&T Corporation and SK Engineering & Construction. Apart from the depth at which the work will take place, the space down there will offer a tight turning radius of only 75 metres at some points – narrower than the 200 metres in MRT tunnels. Another challenge will come from the varying types of rock below ground. The IDMS will integrate all instrumentation and monitoring data from various sources into a single web-based platform and enable easy access and review of data as construction progresses. The SP spokesman said: “This will ensure that ground settlements, movements and vibrations caused by various underground tunnelling construction activities are monitored to ensure minimal impact on existing adjacent buildings, structures and utilities. It is a proactive approach that will detect problems before they escalate into bigger issues, she added. Measuring 6 metres wide and up to 60 metres deep, the tunnels will accommodate 400 kV power circuits, which can carry the volume of electricity being generated and transmitted today. Singapore had started out with 66 kV high-voltage power circuits, and subsequently upgraded to the current 230 kV ones. The east-west tunnel, running from Ayer Rajah to Paya Lebar, is expected to be completed by 2017; the north-south tunnel, stretching from Gambas to May Road, will be done the following year. Application for De-Energisation:Re-Energisation (ADRE).pdfhttps://www.spgroup.com.sg/dam/jcr:bd90cb90-23a3-429c-9629-f54422fb04dc/Application%20for%20De-Energisation:Re-Energisation%20(ADRE).pdf APPLICATION FOR DE-ENERGISATION / RE-ENERGISATION (ADRE) Licensed Installation No Service No Voltage Name of Installation: Address of Installation: Requested De-energisation Requested Re-energisation Date: Time: Date: Time: Contestable Customer: #Name of Customer: #MSS A/C No: #Name of Retailer Tax Invoice/Receipt will be sent to this email: Name: Address: Tax invoice will not be provided unless requested. To: Click here to view DN1-DN6 Boundary Map 1 I, the undersigned LEW for the above installation, wish to apply for a *de-energisation/reenergisation at the time stated above. My work, after the de-energisation, will involve the following: Routine Servicing Others (Please specify): 2 * I / or __________________________ (Name / Licence No of appointee approved by Regulation Division of EMA) will attend to the *de-energisation / re-energisation PERSONALLY. 3 I understand that: - (a) No work is to be carried out on the service cable until both SPPG officer and myself have signed the SDRE (“Statement for De-energisation and Re-energisation”) after we have safely isolated the service cable at both ends. (b) I am required to be on time on the approved date of de-energisation or re-energisation, failing which the SPPG officer may cancel any appointment made. Signature: Name: Licence No: Notes: Telephone / HP No.: Date: Grade: (a) All requested date and time are subject to SPPG’s approval. (b) This form shall reach SPPG 7 business days before the requested date. (c) For urgent work on Sundays / Public Holidays and after office hours, LEW is required to co-ordinate with SPPG personally. (d) All ADRE charges are to be made prior to the shutdown date and proof of payment are to be submitted to the SPPG site officer of respective section. (e) * Delete whichever not applicable. (f) # To be filled in for contestable customer DN1 (22kV/6.6kV/LV) Tel: 6916 5728 Email: dn1adre@spgroup.com.sg DN2 (22kV/6.6kV/LV) Tel: 6916 5635 Email: dn2adre@spgroup.com.sg DN3 (22kV/6.6kV/LV) Tel: 6916 5398 Email: dn3adre@spgroup.com.sg DN4(22kV/6.6kV/LV) Tel: 6916 5048 Email: dn4adre@spgroup.com.sg DN5 (22kV/6.6kV/LV) Tel: 6916 5717/ 5015 Email: dn5adre@spgroup.com.sg DN6 (22kV/6.6kV/LV) Tel: 6916 7472 Email: dn6adre@spgroup.com.sg RNE (66kV) Tel: 6916 5226 Email: puiyee@spgroup.com.sg RNW (66kV) Tel: 6916 5253 Email: syafikah@spgroup.com.sg CPE (22kV/6.6kV/LV) Tel: 6916 7920 Email: cpe@spgroup.com.sg CPW (22kV/6.6kV/LV) Tel: 6916 5020 Email: cpwest@spgroup.com.sg DP I (22kV/6.6kV) Tel: 6916 6487 Email: bengchoong@spgroup.com.sg DP II (22kV/6.6kV) Tel: 6916 6423 Email: marina@spgroup.com.sg DP III (22kV/6.6kV) Tel: 6916 6968 Email: weiliching@spgroup.com.sg EHVN(230kV&400kV)Tel: 6916 5488 Email: neohuili@spgroup.com.sg NRP ( 22kV/6.6kV/LV)Tel: 6916 7640 Email: simpeiyun@spgroup.com.sg Version - April 2025 SP Powergrid Ltd, 2 Kallang Sector, Singapore 349277, Co. Registration No. 200306959Z FOR OFFICIAL USE Date: To: Number of pages including this sheet: From: Tel: Hp: Tel: Fax: Fax: APPLICATION FOR DE-ENERGISATION/RE-ENERGISATION AT 1 I am pleased to inform you that your application is acceptable to us. The officer-in-charge of the deenergisation/re-energisation on is who can be contacted at . Should you have any difficulty in con tacting our officer, you may call our service hotline at 1800-778-8888. 2 This service is free of charge. The total fee payable is $ /-(inclusive of GST) . Please make payment via internet banking. The reference number is Please include the given reference number in your internet banking transfer. 3 LEWs are reminded to submit duly completed CS1 application form via SP eBusiness Portal and apply turn-on appointment via largeinstall@spgroup.com.sg before carry out switchboard replacement work. Yours Faithfully, SPPA UOB bank details: Bank Name: United Overseas Bank Ltd Bank Account number: 4513029777 Bank Address: 80 Raffles Place, UOB Plaza1, Singapore 048624 Bank code: 7375. Branch Code: 001. Swift Code: UOVBSGSG. For HEAD OF SECTION SP PowerGrid Limited as agent for and on behalf of SP PowerAssets Limited : HOS – FYI SP Services Limited, Attn:Meter_Config - Please attend. Version - April 2025 Form P - Permission For Breaking of Meter Seal for Shifting Replacement of MeterBoards in Multi-tenanted Buildinghttps://www.spgroup.com.sg/dam/jcr:3ded3425-4e8f-4370-89fb-19c0e31fc488/P%20-%20Permission%20for%20Breaking%20of%20Meter%20Terminal%20Seals%20for%20Bulk%20Shifting%20Replacement%20of%20Meterboard%20in%20Multi-Tenanted%20Building.pdf FORM - P PERMISSION FOR BREAKING OF METER TERMINAL SEALS FOR BULK SHIFTING/ REPLACEMENT OF METERBOARD IN MULTI-TENANTED BUILDING. To: HOS, Elect Installation From [Name of LEW]: Company: SP Services Ltd Company: Email: installation@spgroup.com.sg Email: Date: A/C No.: Office Telephone No.: Handphone No.: Project Description: I, the appointed LEW for the above work, wish to seek the permission of SP Services Ltd to break the meter terminal seal to carry out the * Shifting / Replacement of meterboards at the following premises: ______________________________________________________________________________________________. (site address) The Managing Agent for the above premises and the date to break the meter terminal seals are as follow: Address & Company Stamp of Managing Agent of Building / Town Council Date To Break Meter Terminal Seals Official Stamp of Managing Agent of Building * Notice of Shut-down of Electricity Supply served to the block is attached. I will compile and submit the following documents to Elect Installation of SP Service Ltd within 14 days from the date of breaking the meter terminal seal, for an inspection by SP Services Ltd. (i) Form CS/5 (Application For Inspection of Electrical Installation) (ii) Form F (Certificate of Bulk Shifting / Replacement Of Meterboards in Multi-Tenanted Buildings) (iii) SP PowerGrid’s approval letter of meterboard layout plan (iv) Single-Line Drawings Name & Signature of LEW Licence No. …………………………………………………………………………………………………………………………………………… FOR OFFICIAL USE To : ____________________ ( LEW In-Charge) We acknowledge the receipt of your application on ___________ (date). Your date of breaking the meter terminal seals has been noted. Please note that LEW must be physically present during the course of the work. For clarification, please contact us at installation@spgroup.com.sg for HOS (Elect Installation) SP Services Ltd. cc HOS (Electrical Meters) Email: emtrfax@spgroup.com.sg 1 Mar 22 [20210525] Lianhe Zaobao - SP Group and BCG Energy investing in renewable energy projects in Vietnamhttps://www.spgroup.com.sg/dam/jcr:bacd7524-ef32-49df-a00d-4a6df2d48c4a 新 能 源 与 BCG Energy 投 资 越 南 再 生 能 源 项 目 新 加 坡 能 源 集 团 (SP Group) 与 越 南 能 源 公 司 BCG Energy 签 署 谅 解 备 忘 录 , 投 资 越 南 的 再 生 能 源 项 目 。 双 方 昨 天 联 合 发 文 告 宣 布 , 新 能 源 将 获 得 独 家 授 权 , 收 购 BCG Energy 子 公 司 Skylar 高 达 49% 股 权 。 Skylar 目 前 经 营 61.1 兆 峰 瓦 (MWp) 的 屋 顶 太 阳 能 资 产 , 这 些 资 产 遍 布 越 南 14 个 省 。 新 能 源 和 BCG Energy 也 将 一 同 探 索 其 他 太 阳 能 项 目 的 投 资 机 会 , 以 增 强 越 南 的 电 力 供 应 能 力 , 支 持 它 在 2030 年 前 将 再 生 能 源 的 发 电 量 提 高 到 三 成 左 右 的 计 划 。 新 能 源 集 团 总 裁 黄 天 源 说 , 越 南 是 新 能 源 的 主 要 战 略 市 场 , 与 BCG Energy 的 合 作 将 利 用 双 方 的 优 势 , 这 为 集 团 提 供 一 个 强 大 的 平 台 , 投 资 再 生 能 源 项 目 。 新 能 源 去 年 11 月 在 胡 志 明 市 设 立 新 办 事 处 。 Contact Us | SP Grouphttps://www.spgroup.com.sg/contact-us?category=SP%20Services%20-%20Enquiries%20on%20Utilities%20Account&sub_category=Open%20Electricity%20Market Contact Us Online Enquiry Form SP Services - Enquiries on Utilities Account Open Electricity Market Select... Ticket Number I- Message* Attachment Upload your supporting documents [Optional] (Max 3 files, 4MB each. File type .pdf, .jpg, .jpeg, .png) Choose File No file chosen Contact Person* Contact Email* Contact Number* Utilities Account Number* Submit * denotes mandatory field By submitting this form, I hereby agree to SP Group to collect, use and disclose my information provided above, for the purpose of [i] responding to my inquiry, [ii] receiving relevant marketing information, and [iii] complying with all applicable laws and regulations, and business requirements, in accordance with SP Group's personal data protection policy at https://www.spgroup.com.sg/personal-data-protection-policy. Customers Billing & Retail To send us your written query, please click here Billing / Utilities Account Enquiries 1800 222 2333 Quality Service Manager 1800 235 2151 servicequality@spgroup.com.sg Open Electricity Market Enquiries 1800 233 8000 choice@spgroup.com.sg Gas Installation Appointments Click here to make an appointment. 1800 555 1661 Customer Service Centre HDB Hub 490 Lorong 6 Toa Payoh #09-11   HDB Hub Biz Three Lift Lobby 1 Singapore 310490   Opening Hours: Mon to Fri (8:30am to 6pm) Sat (8:30am to 1pm) Closed on Sun & Public Holidays Note: Issuance of queue tickets ends at 5pm on weekdays and 12pm on Saturdays. District Cooling & Heating Singapore District Cooling Enquries districtcooling@spgroup.com.sg Electric Vehicle Solutions EV Charging Solutions Enquiries 6916 7799 emobility@spgroup.com.sg Electricity, Gas & Solar Power Electricity Supply Interruption Electricity Service Centre (24-Hour Hotline) 1800 778 8888 Solar PV Enquiries powerfeedback@spgroup.com.sg Water Supply Interruption, Quality & Pressure Issues Public Utilities Board (24-Hour Hotline) 1800 225 5782 Worksite, Equipment or Service Quality Issues powerfeedback@spgroup.com.sg Gas Emergency Hotline 1800 752 1800 Replacement of Gas Meters +65 6671 7109 Residential Premises Gas Pipe Inspection Click here to make an appointment +65 6916 7940 gaspip@spgroup.com.sg Licensed Electrical Workers Purchase of Electricity Cable / Gas Pipe Plans +65 6916 5022 mea@spgroup.com.sg Installation / Replacement of Electrical Meters +65 6916 8555 +65 6671 7107 Endorsement of Substation Drawings +65 6916 8557 (East) +65 6916 8679 (West) Procurement of Transmission & Distribution Equipment & Cables +65 6916 8538 Technical Matters on Transmission & Distribution Equipment & Cables powerfeedback@spgroup.com.sg Search for Licensed Electrical Workers Click here to find a Licensed Electrical Worker. Notice for Commencement of Earthworks/ Registered Excavator Operator/Registered Earthworks Supervisor Applications +65 6916 5021 Training To reach Singapore Institute of Power and Gas for enquiries on training courses, you can email training-institute@spgroup.com.sg. Procurement To reach the SP Group Procurement team for enquiries on current/upcoming tender opportunities or technical support for the Supplier Relationship Management System, you can call +65 6916 8839 or email srmsupport@spgroup.com.sg. Careers To reach the SP Group Human Resource team for enquiries on job opportunities, scholarships or internships, you can email recruitment@spgroup.com.sg. Media Contacts For media related enquiries, please write to us here. Please note that your personal data may be shared with our partners and other relevant third parties - to enable them to follow-up and reply to you directly on your feedback. By provision of your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose. Mailing Address SP Group 2 Kallang Sector Singapore 349277 National-Average-Household-Consumption----_Feb-24-to-Jan-25.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/National-Average-Household-Consumption----_Feb-24-to-Jan-25.xlsx Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 HDB 1-Room 78.99 81.28 87.54 87.29 84.83 81.86 87.86 87.69 83.11 84.19 79.07 78.29 HDB 2-Room 91.78 94.78 103.49 102.84 98.53 96.07 102.96 101.39 96.90 97.62 92.27 91.27 HDB 3-Room 115.94 120.33 132.29 128.10 124.29 121.74 129.94 128.83 123.83 123.57 117.18 114.72 HDB 4-Room 137.04 142.66 156.01 153.34 147.42 143.11 152.92 152.86 146.17 146.88 140.21 135.59 HDB 5-Room 144.16 151.97 165.19 162.85 156.27 149.96 161.67 162.41 156.08 156.45 149.31 142.48 HDB Executive 160.98 168.72 184.59 180.19 172.48 168.80 178.86 180.50 172.04 172.61 163.45 157.40 Apartment 163.04 179.66 198.71 191.52 184.01 175.50 181.94 191.11 186.36 183.84 175.37 163.41 Terrace 270.34 290.38 311.38 286.03 283.33 283.80 289.68 301.49 291.00 290.49 277.89 263.67 Semi-Detached 335.52 370.67 392.95 372.29 354.71 361.00 367.73 385.46 366.17 370.19 349.08 335.83 Bungalow 619.13 718.02 776.44 731.30 675.72 711.32 685.95 762.28 719.32 712.26 661.91 659.36 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 HDB 1-Room 69.30 71.92 78.05 78.52 76.28 73.55 78.77 78.62 74.36 75.37 70.55 69.80 HDB 2-Room 82.23 85.21 93.42 93.59 89.84 87.41 93.80 92.26 88.22 88.72 83.62 82.58 HDB 3-Room 102.84 107.06 118.11 115.38 112.09 109.70 116.95 115.78 111.35 111.05 105.02 102.49 HDB 4-Room 120.97 126.03 138.53 137.64 132.74 128.46 137.02 136.76 130.76 131.35 125.25 120.76 HDB 5-Room 126.60 133.43 145.81 145.63 140.07 134.00 144.16 144.59 138.87 139.24 132.77 126.41 HDB Executive 142.35 149.14 163.91 161.79 155.45 151.54 160.36 161.59 153.95 154.44 146.15 140.37 Apartment 140.09 155.96 175.31 171.33 164.80 156.02 161.06 169.18 164.23 161.75 154.01 142.43 Terrace 243.21 259.98 282.50 262.69 259.01 258.83 264.59 274.69 263.93 263.37 250.88 239.06 Semi-Detached 305.12 337.24 359.90 342.81 328.12 331.78 338.46 354.82 336.52 340.26 319.77 307.20 Bungalow 570.77 662.48 717.39 678.65 633.29 661.40 638.62 711.71 667.03 661.57 617.06 610.72 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/best-in-class-customer-experience-with-a-personal-touch SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Best-in-class customer experience, with a personal touch RELIABILITY Our colleagues inspire us with their talent, dedication and capacity to juggle many hats in their profession, family and the community. Meet Jacqueline Chew as she gives us a glimpse into her work as the Head of Customer Care and mother to two 6-year old twins. Discover how Jacqueline and her team stayed resilient during the Circuit Breaker, focus on providing best-in-class customer experience and show what it takes to have a meaningful career in customer service. Jacqueline Chew, Head of Customer Care, is a firm believer of putting customers at the heart of service. Leading a team of 37, she is a familiar face at our Customer Service Centre at HDB Hub, Toa Payoh.  No two days are the same for Jacqueline. She is a strong pillar of support for her team, including the frontline customer service ambassadors.   The period during Circuit Breaker called for Jacqueline and her team to be steadfast and agile as they swiftly implemented safe management measures at the Customer Service Centre that remained open. They patiently tended to a surge in customer queries when meter reading services were suspended and bill estimation was in place.   “The Circuit Breaker period was most memorable. In order to maintain our service and keep the staff and customers safe, we had to re-design how we functioned. I recall not seeing my twins on weekday nights by the time I got home. I turned into a weekend mum! It was really tough on both home and work fronts, but I am glad we soldiered on and got through it.” Having spent more than 20 years in the service line, Jacqueline has seen how digitalisation has improved quality of life for people from all walks of life. She is constantly observing and thinking of ways to provide a seamless experience and has spearheaded several initiatives. “Service is not about reacting to issues, but constantly engaging our stakeholders, reviewing and anticipating their needs to meet their demands of tomorrow.” Beyond the centre, Jacqueline and her team are determined to provide best-in-class customer experience by incorporating technology and re-designing processes. This includes providing a one-stop service with the SP Utilities App at customers’ convenience. With her hands full, she credits her family and her teammates for empowering her to excel at work and at home.    “To young children, we mean the world to them. After a long day at work, rallying the team and managing unexpected customer cases, sometimes I wish for a quiet and restful night. When I get home, my twins ‘fight’ for my attention before I can take my dinner and unwind. Like most mums, my me-time only begins when they are asleep.” When asked on her advice for younger women keen to embark on a career in customer service, Jacqueline shares that this line of work is a good stepping stone to sharpen interpersonal skills through interaction with people from all walks of life. “You can also hone your problem-solving skills, to think on your feet and develop a pulse for the customers’ needs.” TAGS SERVICE EXCELLENCEPEOPLE OF SP YOU MIGHT BE INTERESTED TO READ Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Lighting the way: Following in his father’s footsteps to keep S’pore’s power grid running 24/7 How this technical officer and robot SPock hunt hazards to protect Singapore’s power tunnels Category: Reliability Electricity Supply Disruptionhttps://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Electricity-Supply-Disruption Media Statement Electricity Supply Disruption ELECTRICITY SUPPLY DISRUPTION Singapore, 18 September 2018 – Electricity supply to parts of Singapore was disrupted at about 1.18 am today. Supply was fully restored within 38 minutes, by 1.56 am today. (Timing updated) We apologise for the inconvenience caused and thank the public for their patience. About 146,797 residential and commercial customers were affected. Our officers were immediately deployed to the affected areas and our priority was to restore supply as safely and quickly as possible. The areas affected were Boon Lay, Choa Chu Kang, Clementi, Jurong, Pandan Loop, Aljunied, Geylang, Tanjong Rhu, Mountbatten, Kembangan, Bedok, East Coast, Ang Mo Kio, Bishan, Thomson, Mandai, Admiralty, Sembawang and Woodlands. In our preliminary findings, the disruption was due to partial loss of supply from two power generation units. Our investigations are ongoing. [20150930] My Paper - Singapore's First Two-Seater Solar Car To Participate In Australia Racehttps://www.spgroup.com.sg/dam/jcr:0033c6a5-b0d2-45cf-8b8a-1db8f6226097 本 地 首 辆 双 座 太 阳 能 汽 车 将 赴 澳 洲 参 加 挑 战 赛 姚 文 彬 新 加 坡 理 工 学 院 工 程 系 师 生 与 新 加 坡 能 源 公 司 携 手 研 制 的 本 地 首 辆 双 座 (Two-seater) 太 阳 能 汽 车 ——SunSPEC4, 下 月 将 赴 澳 大 利 亚 参 加 世 界 太 阳 能 汽 车 挑 战 赛 , 与 来 自 24 个 国 家 的 45 支 车 队 一 决 高 下 。 52 名 工 院 师 生 和 3 名 新 加 坡 能 源 公 司 (Singapore Power) 工 程 师 , 耗 时 近 2 年 打 造 的 SunSPEC4, 是 本 地 第 4 辆 太 阳 能 汽 车 , 但 却 是 首 辆 双 座 车 型 。 SunSPEC4 以 黑 色 为 主 , 在 设 计 上 呈 现 跑 车 式 的 流 线 型 。 车 身 采 用 坚 固 轻 盈 的 碳 纤 维 (carbon fibre), 长 4.5 米 , 宽 1.8 米 , 车 顶 的 太 阳 能 板 从 车 头 覆 盖 至 车 尾 。 车 重 220 公 斤 , 最 高 时 速 可 达 100 公 里 。 这 已 经 是 新 加 坡 第 3 次 参 加 世 界 太 阳 能 汽 车 挑 战 赛 , 但 是 , 今 年 我 们 将 首 次 参 与 双 人 挑 战 组 别 (Cruiser Class) 的 比 赛 。 这 次 比 赛 全 程 长 3000 多 公 里 , 以 澳 洲 北 部 达 尔 文 为 起 点 , 参 赛 车 队 要 以 不 超 过 6 天 的 时 间 到 达 阿 德 莱 德 。 新 能 源 早 前 宣 布 , 向 新 加 坡 理 工 学 院 赞 助 未 来 5 年 共 计 100 万 元 资 金 , 同 时 向 车 队 提 供 技 术 支 持 , 赞 助 车 队 参 与 本 届 以 及 未 来 两 届 世 界 太 阳 能 汽 车 挑 战 赛 。 新 能 源 风 险 管 理 主 任 , 同 时 也 是 新 加 坡 理 工 学 院 校 友 的 李 国 坚 (38 岁 ) 受 访 时 说 : “ 再 循 环 能 源 是 未 来 发 展 的 大 走 向 , 未 来 10 年 或 是 20 年 , 谁 也 说 不 准 , 但 是 太 阳 能 汽 车 未 来 很 有 可 能 会 在 市 场 上 出 现 。” 车 队 师 生 今 天 开 始 陆 续 飞 SunSPEC4 在 新 加 坡 理 工 学 院 的 跑 道 上 展 示 , 它 的 设 计 时 尚 前 卫 , 车 身 线 条 流 畅 , 外 型 酷 似 跑 车 。 ( 叶 振 忠 摄 ) 往 澳 洲 , 为 比 赛 做 准 备 。 谈 到 预 期 成 绩 , 新 加 坡 理 工 学 院 高 级 讲 师 兼 车 队 经 理 周 来 杰 (55 岁 ) 自 信 地 说 , 新 加 坡 有 望 在 双 人 挑 战 组 别 取 得 前 10 名 或 更 好 的 成 绩 。 1 2 3 4 5 ..... 81

Consumption_Gas Average consumption of Gas (kWh) Premises Types Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 HDB 1-Room 35 36 38 38 37 38 35 34 33 35 35 34 HDB 2-Room 36 36 37 38 38 40 37 34 34 36 36 34 HDB 3-Room 51 49 50 52 53 56 50 48 47 51 51 49 HDB 4-Room 62 61 61 64 66 69 62 58 58 62 63 61 HDB 5-Room 69 67 65 70 73 77 68 64 63 69 70 68 HDB Executive 73 70 70 74 78 82 73 68 68 72 74 72 Apartment 85 83 85 91 94 93 80 76 77 82 86 88 Terrace 105 103 100 108 120 114 93 97 98 98 105 107 Semi-Detached 123 118 115 120 133 130 117 105 115 115 120 117 Bungalow 201 200 213 192 220 234 209 168 197 185 198 206

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 HDB 1-Room 126 126 132 150 152 149 140 151 148 139 142 128 127 121 119 128 136 150 143 150 136 136 144 127 HDB 2-Room 164 167 173 199 199 195 183 198 192 183 186 166 168 161 156 169 181 195 190 195 177 177 188 164 HDB 3-Room 236 241 250 292 285 277 264 283 277 266 266 243 238 231 231 250 265 284 273 280 257 259 271 242 HDB 4-Room 321 330 342 398 396 383 360 385 381 363 365 338 327 320 309 341 363 390 381 388 358 355 377 334 HDB 5-Room 367 381 399 463 466 448 416 447 446 427 429 397 379 374 359 399 425 457 450 459 423 417 444 392 HDB Executive 456 474 489 575 568 544 515 546 548 520 523 481 462 458 445 495 522 562 554 562 520 513 546 478 Apartment 430 435 486 578 573 543 500 513 539 523 519 486 446 419 417 476 516 548 536 541 513 501 538 500 Terrace 740 794 821 957 900 872 838 847 885 851 851 785 747 744 714 775 823 881 848 866 817 818 836 785 Semi-Detached 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 1,123 1,121 1,072 1,056 1,107 1,016 Bungalow 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244 2,175 2,168 2,190 2,074 2,202 2,040

Consumption_Water Average consumption of Water (CuM) Premises Types Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 HDB 1-Room 8.1 8.3 7.9 8.1 7.8 7.8 7.8 7.2 7.8 7.8 8.1 7.8 HDB 2-Room 9.4 9.5 9.2 9.3 9.0 9.0 9.1 8.4 9.0 9.0 9.1 9.0 HDB 3-Room 12.4 12.5 12.2 12.2 12.0 11.9 12.0 11.2 12.0 12.0 12.1 11.8 HDB 4-Room 15.6 15.7 15.3 15.5 15.1 14.9 15.2 14.3 15.3 15.1 15.4 14.9 HDB 5-Room 16.9 17.1 16.7 17.0 16.4 16.1 16.7 15.8 16.8 16.5 16.8 16.2 HDB Executive 18.8 19.1 18.5 18.8 18.1 17.9 18.7 17.8 18.8 18.4 18.7 18.2 Apartment 13.1 13.8 13.8 13.8 13.3 12.8 13.0 12.7 13.7 13.5 13.4 12.8 Terrace 25.7 26.7 25.9 26.2 25.6 24.7 25.7 24.7 25.7 25.1 25.6 25.1 Semi-Detached 31.5 33.4 31.4 32.2 30.9 30.4 30.6 29.8 31.0 30.4 30.9 30.5 Bungalow 48.1 54.7 52.4 52.4 50.2 49.8 49.4 48.6 51.5 48.4 49.7 49.3

P2 2018 年 6 月 19 日 星 期 二 WB FOCUS 焦 点 新 闻 2020 年 底 前 设 最 大 网 络 电 动 车 充 电 料 快 二 至 六 倍 新 能 源 集 团 全 岛 多 个 设 施 内 已 设 有 充 电 点 , 由 电 动 车 组 成 的 公 司 车 队 可 轻 易 在 任 何 一 个 充 电 点 充 电 。 李 思 敏 报 道 leesimin@sph.com.sg 梁 伟 康 摄 影 电 动 车 用 户 往 后 可 更 便 利 充 电 。 新 能 源 集 团 将 在 2020 年 底 之 前 设 置 本 地 最 大 公 共 电 动 车 充 电 网 络 , 充 电 时 间 估 计 比 现 有 充 电 设 备 快 二 至 六 倍 。 ▲ 用 户 往 后 可 直 接 通 过 新 能 源 集 团 手 机 应 用 预 约 充 电 点 和 付 费 , 也 可 随 时 查 询 充 电 情 况 。 新 能 源 集 团 (SP Group) 今 早 宣 布 将 在 全 岛 各 处 设 置 500 个 充 电 点 , 其 中 30 个 会 率 先 在 今 年 底 投 入 服 务 。 集 团 也 宣 布 今 天 起 为 购 买 和 安 装 充 电 设 备 进 行 招 标 。 已 有 数 名 业 者 在 本 地 提 供 电 动 车 充 电 设 备 , 不 过 新 能 源 指 出 , 它 设 置 的 所 有 充 电 点 将 开 放 让 公 众 使 用 。 集 团 总 裁 黄 锦 贤 说 :“ 我 们 的 充 电 网 络 不 仅 开 放 让 公 众 使 用 , 也 会 遍 布 全 岛 各 地 , 充 电 时 间 也 较 快 , 这 项 计 划 无 疑 是 一 个 游 戏 颠 覆 者 。” 本 地 现 有 充 电 设 备 的 充 电 功 率 平 均 为 7.4 千 瓦 (kW), 新 能 源 的 则 分 为 交 流 电 流 (AC) 和 直 流 电 (DC) 两 种 , 功 率 介 于 22 千 瓦 至 50 千 瓦 , 比 现 有 设 备 的 充 电 时 间 快 二 至 六 倍 , 其 中 连 接 至 直 流 电 设 备 的 电 动 车 最 快 能 在 30 分 钟 内 完 成 充 电 。 集 团 战 略 发 展 总 监 吴 自 强 说 , 公 开 充 电 点 会 设 置 在 购 物 中 心 、 住 宅 区 和 工 业 区 等 地 。 用 户 日 后 只 需 下 载 公 司 的 手 机 应 用 并 报 名 成 为 用 户 , 就 能 通 过 应 用 预 定 充 电 点 和 付 费 , 并 随 时 查 询 充 电 情 况 。 至 于 付 费 系 统 , 吴 自 强 透 露 公 司 将 采 用 分 层 (tiered) 付 费 结 构 , 详 情 会 在 日 后 公 布 。 不 过 他 也 透 露 , 被 发 现 在 完 成 充 电 后 没 有 把 车 开 走 的 用 户 会 被 罚 款 , 这 是 为 了 确 保 其 他 用 户 之 后 能 使 用 这 些 充 电 点 。 除 了 将 推 出 最 大 公 共 电 动 车 充 电 网 络 , 新 能 源 也 已 从 前 年 起 逐 渐 将 公 司 的 服 务 车 辆 更 换 为 电 动 车 , 目 前 已 有 30 辆 电 动 车 投 入 服 务 , 它 希 望 接 下 来 能 将 公 司 所 有 300 多 辆 服 务 车 辆 更 换 为 电 动 车 。