REQUEST TO CHANGE METER TELEPHONE (For Official Use) REF: MDM / RMR / CMT / _______ /_________ Company Name: Address of Meter Location: MSSL Account No.: EXISTING Meter Telephone No.: + NEW Meter Telephone No.: + Please ensure that a telephone cable is laid from the meter and connected to the telephone distribution point. Company Email Address: INSTRUCTIONS: 1. Please ensure that the phone line is available for each manual meter reading between 12 midnights and 6am daily. A fee may be applied if meter readers have to be deployed to download the readings. 2. Please do not share the meter reading telephone lines with: a. Key phone system b. Telephone line connected to facsimile, modem or VISA/NETS c. ISDN Data line or digital line d. Operator assisted line e. Phones should not be in used throughout 24 hours e.g. security guard, Hotel reception area f. Telephone line used for fire alarm or security monitoring, voicemail, hunting / call waiting / call divert functions. g. Public phone / Coinafon 3. Please complete the form and mail it back to “SP Group, 2 Kallang Sector, Singapore 349277. Attn: Remote Meter Reading Unit”. If you have any query, please call our hotline at 1800-233-8000 Signature: Name: Company Stamp: Designation: Date: FOR OFFICIAL USE Customer Number: Recorder Number: Signature: Meter Number: Processed on Date: Staff Name: SP Group 2 Kallang Sector, Singapore 349277. Tel: +65 6916 8888. www.spgroup.com.sg Updated 19 Aug 21

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 HDB 1-Room 139 143 139 132 130 127 125 121 111 127 142 152 HDB 2-Room 186 186 184 172 171 165 166 158 148 166 185 202 HDB 3-Room 259 264 257 245 245 235 233 226 212 242 270 288 HDB 4-Room 356 361 354 333 334 320 318 309 289 326 367 391 HDB 5-Room 414 420 416 388 389 373 369 363 338 381 428 456 HDB Executive 506 514 504 472 476 448 453 443 414 473 528 561 Apartment 527 523 519 498 496 469 450 425 414 465 543 585 Terrace 817 833 815 781 785 752 748 727 686 756 867 902 Semi-Detached 1,092 1,097 1,091 1,030 1,054 995 997 962 930 1,024 1,182 1,233 Bungalow 2,168 2,144 2,146 2,004 2,182 1,986 2,073 1,938 1,901 2,016 2,303 2,482 Consumption_Water Average consumption of Water (CuM) Premises Types Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 HDB 1-Room 7.9 8.2 8.3 7.9 8.0 7.9 7.9 7.8 7.3 7.9 8.0 8.1 HDB 2-Room 9.7 9.8 10.0 9.5 9.7 9.4 9.6 9.5 8.9 9.4 9.6 9.7 HDB 3-Room 12.0 12.5 12.7 12.3 12.4 12.1 12.2 12.2 11.6 12.3 12.2 12.5 HDB 4-Room 15.3 15.9 16.2 15.5 15.8 15.3 15.4 15.5 14.7 15.4 15.4 15.6 HDB 5-Room 16.4 17.2 17.7 16.8 17.2 16.5 16.6 16.9 16.1 16.9 16.7 16.9 HDB Executive 18.3 19.2 19.5 18.7 19.2 18.2 18.4 19.0 18.0 18.7 18.6 18.8 Apartment 13.4 14.0 14.4 14.2 14.4 13.7 13.5 13.5 13.5 14.0 13.7 13.7 Terrace 24.8 26.1 26.1 25.7 25.8 25.3 25.3 25.9 25.1 25.4 25.3 26.0 Semi-Detached 30.6 32.0 31.7 30.7 31.4 30.0 30.8 31.1 30.6 30.6 30.7 30.9 Bungalow 49.3 51.5 51.3 47.8 50.8 44.2 51.1 48.7 49.2 48.7 50.9 48.1 Consumption_Gas Average consumption of Gas (kWh) Premises Types Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 HDB 1-Room 37 40 39 37 39 39 38 41 35 40 33 37 HDB 2-Room 39 39 41 39 40 39 39 40 38 40 39 38 HDB 3-Room 52 54 55 53 54 53 53 54 52 55 52 51 HDB 4-Room 64 66 68 66 67 64 64 66 66 68 64 63 HDB 5-Room 68 72 75 71 74 70 68 72 73 74 69 69 HDB Executive 73 76 78 75 77 73 72 77 76 77 74 72 Apartment 81 86 92 93 97 91 89 93 97 97 84 79 Terrace 102 106 110 109 113 105 100 108 115 108 99 100 Semi-Detached 112 118 121 117 129 111 117 119 123 122 120 116 Bungalow 199 201 200 206 231 198 215 196 209 207 222 191 Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 HDB 1-Room 75.94 80.29 79.52 75.64 75.42 74.47 73.47 72.54 69.41 75.78 77.52 81.09 HDB 2-Room 90.15 92.16 92.83 87.66 88.73 86.74 85.92 84.09 82.76 87.98 92.13 96.52 HDB 3-Room 111.19 116.39 115.66 111.11 111.41 108.67 107.21 106.03 103.38 110.82 115.06 119.49 HDB 4-Room 129.13 135.30 135.41 128.32 130.24 126.33 124.55 124.08 122.32 130.09 135.09 139.94 HDB 5-Room 134.92 142.31 143.56 135.44 137.54 133.06 130.21 131.77 129.76 138.14 142.59 147.54 HDB Executive 150.41 158.10 158.11 149.65 152.31 145.17 144.61 146.22 143.69 153.42 158.62 164.05 Apartment 160.67 168.22 169.89 165.75 166.37 158.59 153.55 149.59 149.92 159.67 168.05 175.53 Terrace 245.93 257.92 255.25 249.77 250.48 242.02 239.74 241.01 240.69 247.23 258.91 267.44 Semi-Detached 311.80 325.51 323.08 310.89 318.35 299.64 304.83 300.53 302.15 312.42 331.22 340.32 Bungalow 609.00 634.42 631.24 596.83 640.56 574.57 622.28 579.86 585.38 598.72 648.84 666.12 Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 HDB 1-Room 66.98 70.42 69.69 66.46 65.94 64.96 64.17 62.93 61.00 66.41 69.62 72.46 HDB 2-Room 80.76 82.40 82.70 78.10 78.97 77.25 76.41 74.69 73.69 78.51 82.96 87.55 HDB 3-Room 98.64 103.03 102.10 98.07 98.27 95.83 94.56 93.37 91.02 98.00 102.92 107.51 HDB 4-Room 113.82 118.92 118.50 112.25 113.86 110.67 109.23 108.49 106.81 114.19 120.14 125.27 HDB 5-Room 118.56 124.51 125.02 117.91 119.61 116.04 113.77 114.70 112.61 120.67 126.31 131.50 HDB Executive 132.99 139.32 138.78 131.24 133.46 127.53 127.39 128.11 125.79 135.24 141.39 147.11 Apartment 141.23 146.88 147.14 142.91 142.87 136.50 132.19 127.76 127.04 136.90 148.34 157.00 Terrace 221.44 231.61 228.01 223.13 223.04 216.41 215.75 215.52 213.47 221.92 235.82 244.04 Semi-Detached 285.04 296.28 293.08 282.08 287.08 272.62 276.68 272.41 273.12 283.78 303.14 313.22 Bungalow 561.85 584.60 581.72 546.05 584.33 526.49 570.22 533.77 536.08 549.93 596.94 621.34

28 Sep 2012 For Immediate Release MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 OCTOBER TO 31 DECEMBER 2012 1. For the period from 1 Oct to 31 Dec 2012, electricity tariffs will decrease by an average of 2.9%. This follows the drop in tariffs by 2.5% for the quarter from 1 Jul to 30 Sep 2012. The tariff reduction is due to lower power generation costs arising mainly from lower natural gas prices. Over the last three months (1 Jul to 15 Sep 2012), the average fuel oil price dropped by 4.5% from S$130.10 per barrel to S$124.19 per barrel. This resulted in natural gas prices also falling by 4.5%, as the price of natural gas in Asia is pegged to fuel oil price. 2. The electricity tariff for households will decrease by 2.9% (or 0.81 cents per kWh) from 28.08 cents per kWh to 27.27 cents per kWh. The average monthly electricity bill for families living in four-room HDB flats will decrease by $3.24. (please see Appendix 4 for the average reduction for different household types) 3. SP Services reviews the electricity tariffs quarterly, based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The latest tariffs in Appendix 1 have been approved by the EMA. ______________________________________________________________________________________________________ Issued by: SP Services Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No : 199504470N www.spservices.com.sg SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 1 REVISION OF ELECTRICITY TARIFFS FROM 1 OCTOBER 2012 Existing Tariff (without GST) New Tariff (without GST) New Tariff (with 7% GST) LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh |Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) Off-peak period (11.00pm to 7.00am) Reactive power Charge ¢/chargeable kVARh 28.08 27.27 29.18 28.08 27.27 29.18 6.96 6.96 7.45 10.44 10.44 11.17 26.65 25.72 27.52 16.27 15.83 16.94 0.59 0.59 0.63 6.96 6.96 7.45 10.44 10.44 11.17 26.43 25.50 27.29 16.26 15.82 16.93 0.59 0.59 0.63 6.52 6.52 6.98 9.78 9.78 10.46 25.46 24.54 26.26 16.16 15.72 16.82 0.48 0.48 0.51 SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 2 Breakdown of Electricity Tariff 1. The electricity tariff consists of the following four components: a) Energy cost (paid to the generation companies): This will decrease by 0.81 cents per kWh from 23.03 cents per kWh to 22.22 cents per kWh in Q4 2012. This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network cost (paid to SP PowerAssets): Remains unchanged at 4.78 cents per kWh. This fee is reviewed annually and was last reduced by 2.8% in April 2011. c) Market Support Services Fee (paid to SP Services): Remains unchanged at 0.22 cents per kWh. This fee is reviewed annually and has been reduced by 21% since July 2009. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): Remains unchanged at 0.05 cents per kWh. This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q4 2012 Tariff Energy Costs 22.22¢/kWh Decreased by 0.81 ¢/kWh Generation Companies Network Costs 4.78¢/kWh MSS Fee 0.22¢/kWh Market Admin & PSO Fee 0.05¢/kWh Unchanged Unchanged Unchanged SP PowerAssets SP Services Power System Operator & Energy Market Company SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 3 1 Metric Ton of Fuel Oil is equivalent to 6.5 barrels(bbl) of Fuel Oil SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N Appendix 4 Average Reduction in Monthly Electricity Bills of Domestic Customers (Tariff Revision for 1 Oct to 31 Dec 2012) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Decrease in Average Monthly Bill kWh $(a) $(b) $b-a % HDB 1 Room 127.68 35.85 34.82 -1.03 -2.88 HDB 2 Room 188.50 52.93 51.40 -1.53 -2.88 HDB 3 Room 296.19 83.17 80.77 -2.40 -2.88 HDB 4 Room 400.24 112.39 109.15 -3.24 -2.88 HDB 5 Room 468.17 131.46 127.67 -3.79 -2.88 HDB Executive 567.71 159.41 154.81 -4.60 -2.88 Apartment 676.91 190.08 184.59 -5.48 -2.88 Terrace 973.04 273.23 265.35 -7.88 -2.88 Semi-Detached 1,254.16 352.17 342.01 -10.16 -2.88 Bungalow 2,428.67 681.97 662.30 -19.67 -2.88 SP Services Ltd 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Tel (65) 6378 8888 www.spservices.com.sg Co. Registration No.: 199504470N

Consumption_Gas Average consumption of Gas (kWh) Premises Types Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 Mar-26 HDB 1-Room 39 35 36 31 34 35 34 34 33 35 36 34 HDB 2-Room 38 37 36 33 34 35 34 36 33 35 35 36 HDB 3-Room 52 50 50 47 49 50 49 49 47 48 49 50 HDB 4-Room 65 62 62 58 60 62 61 61 58 59 61 63 HDB 5-Room 72 68 68 64 67 69 69 68 65 65 68 72 HDB Executive 77 73 72 69 71 73 72 72 68 69 72 76 Apartment 95 87 84 76 81 89 92 89 83 85 92 97 Terrace 107 103 105 96 100 108 112 106 106 99 108 116 Semi-Detached 123 117 120 116 120 125 120 130 122 116 122 137 Bungalow 205 195 186 188 177 197 202 198 181 191 197 204

SPWebsite (without GST) excl 9% GST wef 1 Jan 24 Electricity Tariff (2014 - 2026) Rates are not inclusive of GST Apr-26 Jan-26 Oct-25 Jul-25 Apr-25 Jan-25 Oct-24 Jul-24 Apr-24 Jan-24 Oct-23 Jul-23 Apr-23 Jan-23 Oct-22 Jul-22 Apr-22 Jan-22 Oct-21 Jul-21 Apr-21 Jan-21 Oct-20 Jul-20 Apr-20 Jan-20 Oct-19 Jul-19 Apr-19 Jan-19 Oct-18 Jul-18 Apr-18 Jan-18 Oct-17 Jul-17 Apr-17 Jan-17 Oct-16 Jul-16 Apr-16 Jan-16 Oct-15 Jul-15 Apr-15 Jan-15 Oct-14 Jul-14 Apr-14 Jan-14 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh                    27.27 26.71 27.55 27.47 28.12 28.12 29.10 29.88 29.79 29.89 28.70 27.74 27.43 28.95 29.74 30.17 27.94 25.44 24.11 23.38 22.55 20.76 21.43 19.60 23.02 24.24 23.43 24.22 22.79 23.85 24.13 23.65 22.15 21.56 20.30 20.72 21.39 20.20 19.13 19.27 17.68 19.50 20.35 22.41 20.87 23.29 25.28 25.68 25.73 25.65 LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh                    27.27 26.71 27.55 27.47 28.12 28.12 29.10 29.88 29.79 29.89 28.70 27.74 27.43 28.95 29.74 30.17 27.94 25.44 24.11 23.38 22.55 20.76 21.43 19.60 23.02 24.24 23.43 24.22 22.79 23.85 24.13 23.65 22.15 21.56 20.30 20.72 21.39 20.20 19.13 19.27 17.68 19.50 20.35 22.41 20.87 23.29 25.28 25.68 25.73 25.65 HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month               15.07 15.07 15.07 15.07 15.07 16.37 16.37 16.37 16.37 15.12 14.25 13.44 12.67 11.95 11.95 11.95 10.90 10.90 10.90 10.90 10.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.58 8.58 8.58 8.58 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.15 8.15 8.15 8.15 7.49 7.49 7.49 7.49 7.49 Uncontracted Capacity Charge $/chargeable kW/month               22.61 22.61 22.61 22.61 22.61 24.56 24.56 24.56 24.56 22.68 21.38 20.16 19.01 17.93 17.93 17.93 16.35 16.35 16.35 16.35 16.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 12.87 12.87 12.87 12.87 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.23 12.23 12.23 12.23 11.24 11.24 11.24 11.24 11.24 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 24.16 23.79 24.60 24.46 25.45 25.16 26.46 27.05 27.31 27.44 26.98 25.13 24.77 26.37 27.17 27.81 25.71 22.77 21.24 20.44 19.54 17.88 18.63 16.52 20.51 21.76 20.85 21.74 20.15 21.40 21.71 21.27 19.56 18.88 17.47 17.94 18.68 17.27 16.07 16.22 14.50 16.59 17.40 19.72 18.20 21.05 23.22 23.67 23.75 23.67 Off-peak period (11.00pm to 7.00am)               15.02 15.11 16.03 16.07 15.95 15.90 16.16 17.38 16.49 16.92 13.98 15.15 14.96 15.92 16.69 16.49 14.54 13.77 13.01 12.51 11.85 11.20 11.67 10.55 12.50 13.28 12.71 13.26 12.28 13.09 13.27 12.65 11.77 11.37 10.55 10.84 11.3 10.51 9.84 9.93 8.78 10.08 11.04 12.29 10.72 12.71 14.19 14.40 14.35 14.45 Reactive power Charge ¢/chargeable kVARh               0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month                    15.07 15.07 15.07 15.07 15.07 16.37 16.37 16.37 16.37 15.12 14.25 13.44 12.67 11.95 11.95 11.95 10.90 10.90 10.90 10.90 10.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.58 8.58 8.58 8.58 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.15 8.15 8.15 8.15 7.49 7.49 7.49 7.49 7.49 Uncontracted Capacity Charge $/chargeable kW/month                22.61 22.61 22.61 22.61 22.61 24.56 24.56 24.56 24.56 22.68 21.38 20.16 19.01 17.93 17.93 17.93 16.35 16.35 16.35 16.35 16.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 12.87 12.87 12.87 12.87 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.23 12.23 12.23 12.23 11.24 11.24 11.24 11.24 11.24 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 23.94 23.57 24.38 24.24 25.23 24.94 26.24 26.83 27.09 27.22 26.76 24.91 24.55 26.15 26.95 27.59 25.49 22.55 21.02 20.22 19.32 17.66 18.41 16.30 20.29 21.54 20.63 21.52 19.93 21.18 21.49 21.05 19.34 18.66 17.25 17.72 18.46 17.05 15.85 16.00 14.28 16.37 17.18 19.50 17.98 20.83 23.00 23.45 23.53 23.45 Off-peak period (11.00pm to 7.00am)        15.01 15.10 16.02 16.06 15.94 15.89 16.15 17.37 16.48 16.91 13.97 15.14 14.95 15.91 16.68 16.48 14.53 13.76 13.00 12.50 11.84 11.19 11.66 10.54 12.49 13.27 12.70 13.25 12.27 13.08 13.26 12.64 11.76 11.36 10.54 10.83 11.29 10.50 9.83 9.92 8.77 10.07 11.03 12.28 10.71 12.70 14.18 14.39 14.34 14.44 Reactive power Charge ¢/chargeable kVARh                0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge 7.54 7.54 7.54 7.54 7.38 7.38 7.38 7.38 6.90 6.90 6.90 6.90 6.90 $/kW/month                    12.15 12.15 12.15 12.15 12.15 12.90 12.90 12.90 12.90 12.12 11.58 11.06 10.56 10.09 10.09 10.09 9.33 9.33 9.33 9.33 9.33 7.87 7.87 7.87 7.87 7.87 7.87 7.87 7.87 7.68 7.68 7.68 7.68 7.54 7.54 7.54 7.54 Uncontracted Capacity Charge $/chargeable kW/month               18.23 18.23 18.23 18.23 18.23 19.35 19.35 19.35 19.35 18.18 17.37 16.59 15.84 15.14 15.14 15.14 14.00 14.00 14.00 14.00 14.00 11.81 11.81 11.81 11.81 11.81 11.81 11.81 11.81 11.52 11.52 11.52 11.52 11.31 11.31 11.31 11.31 11.31 11.31 11.31 11.31 11.07 11.07 11.07 11.07 10.35 10.35 10.35 10.35 10.35 kWh charge, ¢/kWh                                Peak period (7.00am to 11.00pm) 23.01 22.66 23.47 23.34 24.30 24.01 25.28 25.88 26.11 26.25 25.71 23.96 23.61 25.16 25.96 26.57 24.48 21.61 20.11 19.31 18.42 16.81 17.54 15.47 19.39 20.62 19.72 20.6 19.03 20.26 20.57 20.12 18.44 17.77 16.38 16.84 17.57 16.18 15.01 15.16 13.45 15.52 16.33 18.62 17.1 19.91 22.06 22.50 22.58 22.50 Off-peak period (11.00pm to 7.00am)           14.91 15.00 15.93 15.97 15.84 15.79 16.05 17.27 16.38 16.80 13.85 15.04 14.85 15.79 16.56 16.35 14.40 13.65 12.90 12.40 11.74 11.11 11.57 10.46 12.39 13.16 12.6 13.15 12.17 12.97 13.15 12.54 11.66 11.26 10.45 10.74 11.19 10.41 9.74 9.83 8.69 9.99 10.94 12.18 10.62 12.60 14.08 14.28 14.23 14.34 Reactive power Charge ¢/chargeable kVARh               0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 SPWebsite (with GST) incl 9% GST wef 1 Jan 24 Electricity Tariff (2014 - 2026) Rates are inclusive of GST Apr-26 Jan-26 Oct-25 Jul-25 Apr-25 Jan-25 Oct-24 Jul-24 Apr-24 Jan-24 Oct-23 Jul-23 Apr-23 Jan-23 Oct-22 Jul-22 Apr-22 Jan-22 Oct-21 Jul-21 Apr-21 Jan-21 Oct-20 Jul-20 Apr-20 Jan-20 Oct-19 Jul-19 Apr-19 Jan-19 Oct-18 Jul-18 Apr-18 Jan-18 Oct-17 Jul-17 Apr-17 Jan-17 Oct-16 Jul-16 Apr-16 Jan-16 Oct-15 Jul-15 Apr-15 Jan-15 Oct-14 Jul-14 Apr-14 Jan-14 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh                    29.72 29.11 30.03 29.94 30.65 30.65 31.72 32.57 32.47 32.58 31.00 29.96 29.62 31.27 31.82 32.28 29.90 27.22 25.80 25.02 24.13 22.21 22.93 20.97 24.63 25.94 25.07 25.92 24.39 25.52 25.82 25.31 23.70 23.07 21.72 22.17 22.89 21.61 20.47 20.62 18.92 20.87 21.77 23.98 22.33 24.92 27.05 27.48 27.53 27.45 LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh                    29.72 29.11 30.03 29.94 30.65 30.65 31.72 32.57 32.47 32.58 31.00 29.96 29.62 31.27 31.82 32.28 29.90 27.22 25.80 25.02 24.13 22.21 22.93 20.97 24.63 25.94 25.07 25.92 24.39 25.52 25.82 25.31 23.70 23.07 21.72 22.17 22.89 21.61 20.47 20.62 18.92 20.87 21.77 23.98 22.33 24.92 27.05 27.48 27.53 27.45 HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month               16.43 16.43 16.43 16.43 16.43 17.84 17.84 17.84 17.84 16.48 15.39 14.52 13.68 12.91 12.79 12.79 11.66 11.66 11.66 11.66 11.66 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.18 9.18 9.18 9.18 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.72 8.72 8.72 8.72 8.01 8.01 8.01 8.01 8.01 Uncontracted Capacity Charge $/chargeable kW/month               24.64 24.64 24.64 24.64 24.64 26.77 26.77 26.77 26.77 24.72 23.09 21.77 20.53 19.36 19.19 19.19 17.49 17.49 17.49 17.49 17.49 14.28 14.28 14.28 14.28 14.28 14.28 14.28 14.28 13.77 13.77 13.77 13.77 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.09 13.09 13.09 13.09 12.03 12.03 12.03 12.03 12.03 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 26.33 25.93 26.81 26.66 27.74 27.42 28.84 29.48 29.77 29.91 29.14 27.14 26.75 28.48 29.07 29.76 27.51 24.36 22.73 21.87 20.91 19.13 19.93 17.68 21.95 23.28 22.31 23.26 21.56 22.90 23.23 22.76 20.93 20.20 18.69 19.20 19.99 18.48 17.19 17.36 15.52 17.75 18.62 21.10 19.47 22.52 24.85 25.33 25.41 25.33 Off-peak period (11.00pm to 7.00am)               16.37 16.47 17.47 17.52 17.39 17.33 17.61 18.94 17.97 18.44 15.10 16.36 16.16 17.19 17.86 17.64 15.56 14.73 13.92 13.39 12.68 11.98 12.49 11.29 13.38 14.21 13.60 14.28 13.14 14.01 14.20 13.54 12.59 12.17 11.29 11.60 12.09 11.25 10.53 10.63 9.39 10.79 11.81 13.15 11.47 13.60 15.18 15.41 15.35 15.46 Reactive power Charge ¢/chargeable kVARh               0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month                    16.43 16.43 16.43 16.43 16.43 17.84 17.84 17.84 17.84 16.48 15.39 14.52 13.68 12.91 12.79 12.79 11.66 11.66 11.66 11.66 11.66 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.18 9.18 9.18 9.18 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.72 8.72 8.72 8.72 8.01 8.01 8.01 8.01 8.01 Uncontracted Capacity Charge $/chargeable kW/month                24.64 24.64 24.64 24.64 24.64 26.77 26.77 26.77 26.77 24.72 23.09 21.77 20.53 19.36 19.19 19.19 17.49 17.49 17.49 17.49 17.49 14.28 14.28 14.28 14.28 14.28 14.28 14.28 14.28 13.77 13.77 13.77 13.77 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.09 13.09 13.09 13.09 12.03 12.03 12.03 12.03 12.03 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 26.09 25.69 26.57 26.42 27.50 27.18 28.60 29.24 29.53 29.67 28.90 26.90 26.51 28.24 28.84 29.52 27.27 24.13 22.49 21.64 20.67 18.90 19.70 17.44 21.71 23.05 22.07 23.03 21.33 22.66 22.99 22.52 20.69 19.97 18.46 18.96 19.75 18.24 16.96 17.12 15.28 17.52 18.38 20.87 19.24 22.29 24.61 25.09 25.18 25.09 Off-peak period (11.00pm to 7.00am)        16.36 16.46 17.46 17.51 17.37 17.32 17.60 18.93 17.96 18.43 15.09 16.35 16.15 17.18 17.85 17.63 15.55 14.72 13.91 13.38 12.67 11.97 12.48 11.28 13.36 14.20 13.59 14.18 13.13 14.00 14.19 13.52 12.58 12.16 11.28 11.59 12.08 11.24 10.52 10.61 9.38 10.77 11.80 13.14 11.46 13.59 15.17 15.40 15.34 15.45 Reactive power Charge ¢/chargeable kVARh                0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.64 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month                    13.24 13.24 13.24 13.24 13.24 14.06 14.06 14.06 14.06 13.21 12.51 11.94 11.40 10.90 10.80 10.80 9.98 9.98 9.98 9.98 9.98 8.42 8.42 8.42 8.42 8.42 8.42 8.42 8.42 8.22 8.22 8.22 8.22 8.07 8.07 8.07 8.07 8.07 8.07 8.07 8.07 7.90 7.90 7.90 7.90 7.38 7.38 7.38 7.38 7.38 Uncontracted Capacity Charge $/chargeable kW/month               19.87 19.87 19.87 19.87 19.87 21.09 21.09 21.09 21.09 19.82 18.76 17.92 17.11 16.35 16.20 16.20 14.98 14.98 14.98 14.98 14.98 12.64 12.64 12.64 12.64 12.64 12.64 12.64 12.64 12.33 12.33 12.33 12.33 12.10 12.10 12.10 12.10 12.10 12.10 12.10 12.10 11.84 11.84 11.84 11.84 11.07 11.07 11.07 11.07 11.07 kWh charge, ¢/kWh                                Peak period (7.00am to 11.00pm) 25.08 24.70 25.58 25.44 26.49 26.17 27.56 28.21 28.46 28.61 27.77 25.88 25.50 27.17 27.78 28.43 26.19 23.12 21.52 20.66 19.71 17.99 18.77 16.55 20.75 22.06 21.10 22.04 20.36 21.68 22.01 21.53 19.73 19.01 17.53 18.02 18.80 17.31 16.06 16.22 14.39 16.61 17.47 19.92 18.30 21.30 23.60 24.08 24.16 24.08 Off-peak period (11.00pm to 7.00am)           16.25 16.35 17.36 17.41 17.27 17.21 17.49 18.82 17.85 18.31 14.96 16.24 16.04 17.05 17.72 17.49 15.41 14.61 13.80 13.27 12.56 11.89 12.38 11.19 13.26 14.08 13.48 14.07 13.02 13.88 14.07 13.42 12.48 12.05 11.18 11.49 11.97 11.14 10.42 10.52 9.30 10.69 11.71 13.03 11.36 13.48 15.07 15.28 15.23 15.34 Reactive power Charge ¢/chargeable kVARh               0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.52 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51

SAFETY PERFORMANCE CRITERIA Introduction 1. With effect from 1 April 2022, all tenders called by Singapore Power Limited and its Singapore incorporated subsidiaries (SP Group) will include a tender evaluation criteria that takes into account the participating tenderer’s safety performance in their contracts with SP Group. With effect from 1 April 2023, this criteria is extended to subcontractors with LTI. 2. This is in line with SP Group’s core value that safety is our highest priority and all our suppliers and contractors must continuously adopt good safety practices and prevent accidents from occurring. Tender Evaluation Criteria 3. All open and closed tenders published on or after 1 April 2022 by SP Group shall include the new Safety Performance criteria as part of its tender evaluation criteria. 4. The Safety Performance criteria shall be a 1 st level evaluation criteria together with Price and/or Quality and shall be of a overall weightage of not less than 10% of the total evaluation score. 5. For tenders that is evaluated based solely on lowest compliant priced tender with no requirement to assess quality (e.g supply of standard items such as HP toner cartridges), the following evaluation method shall apply: Total Evaluation Score (100%) = Safety Performance (10%) + Price (90%) 6. For tenders that is evaluated based on Price and Quality factors, the following evaluation method shall apply: Total Evaluation Score (100%) = Safety Performance (10%) + Price (X%) + Quality (Y%) Where X + Y = 90% 7. For the avoidance of doubt, other safety related evaluation criteria such as the proposed safety measures to be taken for the tendered project or the tenderer’s past safety awards shall be accounted separately under the Quality score. Safety Performance 8. Safety Performance of tenderers shall be assessed by taking into account the occurrence of any Loss Time Injury (LTI) incidents in the past 2 years prior to tender closing date. In the event of the occurrence of any incidents that results in fatality or serious injury in the past 1 year prior to the tender closing date, the bid submitted by the tenderer may be rejected by SP Group. For the avoidance of doubt only incidents occurring on or after 1 April 2022 will be considered. 9. Loss Time Injury incidents for the purpose of this Safety Performance criteria refers to any incidents where: a. It is a work-related injury occurs which results in lost work time of one work day or more; b. The incident occurred while the tenderer was carrying out works under a contract with SP Group; and c. The incident occurred on or after 1 April 2022. 10. Any incidents that occur in the course of the Tenderer’s work in contracts with other parties are not accounted under this criteria’s scoring but may considered in the final decision for award.

LICENSED ELECTRICAL TECHNICIAN PREPARATORY PROGRAMME (Programme Code: ENO33) LEARNING OUTCOMES The Licensed Electrical Technician Preparatory Programme will equip participants with the necessary theoretical foundation and practical application skills to carry out the work of a Licensed Electrical Technician. PRE-REQUISITES Applicants are required to have: o At least 5 years as a Practicing Licensed Electrician; or o Diploma in Electrical Power Engineering from Singapore Polytechnic or Ngee Ann Polytechnic, and at least 1 year of relevant hands-on experience after attainment of diploma (only required to complete the practical modules by SIPG) --- The programme is optional for applicants with: o Diploma in Electrical Power Engineering from Singapore Polytechnic or Ngee Ann Polytechnic, and o At least 2 years of relevant hands-on experience in electrical works after attainment of diploma --- Priority will be given to Licensed Electricians with 5 years of relevant hands-on experience. PROGRAMME CONTENTS Theoretical Foundation Conducted by Singapore Polytechnic/Ngee Ann Polytechnic No. Description Hours Total Module 1: Electrical Circuit Theory and Analysis 1.1 Basic Circuit Theory 3 1.2 AC Theory 13 1.3 Three Phase AC Circuits 12 1.4 Written Assessment 1 2 2 Module 2: Distribution System and Protection 2.1 Power Generation, Transmission and Distribution System 3 2.2 Fault calculation 5 2.3 Circuit Switching and Switchgears 3.5 2.4 Protection 7 2.5 Distribution Transformers 3 2.6 Cables and Wiring Systems 3 2.7 Substation Earthing and System Earthing 1.5 2.8 Testing and Commissioning 2 2.9 Written Assessment 2 2 2 28 28 Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 1 V15_092025 No. Description Hours Total Module 3: Electrical System Design 3.1 Electricity Distribution System & Related Regulations 6 3.2 Characteristics and Selection of Protective Devices 9 3.3 Design of Residential Electrical Installation 9 3.4 Design of Industrial and Commercial Electrical Installation 6.5 3.5 Standby Generators 3 3.6 Inspection and Testing 3 3.7 Temporary Electrical installation 6 3.8 Earthing System 1.5 3.9 Grid-connected PV System 9 3.10 EV Charging System 3 3.11 Written Assessment 3 2 2 Module 4: Electrical Machines and Control 4.1 Single-phase and Three Phase Transformers 2.5 4.2 Induction and DC Motors 3 4.3 Synchronous Motors & Generators 3 4.4 Semiconductor Devices for Motor Control 3 4.5 DC & AC Drives 5 4.6 Motor Starters 4.5 4.7 Written Assessment 4 2 2 Practical Application Conducted by Singapore Institute of Power and Gas 2 56 21 Total 141 No. Description Hours Total Module 5: Safety and Connection Requirements 5.1 Safety & Licensing Requirements 7 5.2 The Supply Connection Process 3.5 11 5.3 Assessment 0.5 Module 6: Commercial and Industrial Low Voltage Installation 6.1 Design for Commercial and Industrial Low Voltage Installation 14 6.2 Distribution Switchboard Maintenance for Commercial and Industrial Low Voltage Installation 7 22 6.3 Assessment 1 Module 7: Testing Methods 7.1 Inspection & Testing of Installations up to 500 kVA 14 7.2 Commissioning of Switchboard up to 500kVA 7 22 7.3 Assessment 1 Module 8: HV Switching Operations and Procedures 8.1 Protection Scheme 3.5 8.2 Operation and Maintenance of Distribution Transformer 3.5 8.3 Switching Operations and Procedures 3.5 11 8.4 Assessment 0.5 Total 66 ASSESSMENT For modules conducted by SP/NP, a written assessment will be conducted upon completion of each module. For modules conducted by SIPG, a practical assessment will be conducted upon completion of each module. V15_092025 PROGRAMME TIMING The programme will be conducted during weekday evenings (6.30pm – 10.00pm) and Saturdays (8.30am – 6.00pm). CERTIFICATE Participants who have successfully pass all theoretical and practical modules will be awarded a Certificate of Achievement jointly issued by SIPG and SP/NP. EMA LICENSING COMPETENCY ASSESSMENT The “Certificate of Achievement” is required by EMA for participants without the relevant educational qualification. Participants are required to ensure that they satisfy the relevant work experience and pass the “EMA Licensing Competency Assessment” to qualify for an Electrical Technician’s License. Please refer to EMA website for more information on application for Electrical Technician License: EMA Website PROGRAMME FEE Full Programme (Theoretical Foundation & Practical Applications) Programme Fee Singapore Citizens and Permanent Residents <40 years old Nett Fee after SSG Funding* Singapore Citizens ≥40 years old only Enhanced Training Support for SMEs # Without GST $11,460.00 $3,438.00 $1,146.00 $1,146.00 With 9% GST + $12,491.40 $3747.42 $1455.42 $1455.42 Practical Applications Only Programme Fee Singapore Citizens and Permanent Residents <40 years old Nett Fee after SSG Funding* Singapore Citizens ≥40 years old only Enhanced Training Support for SMEs # Without GST $4,800.00 $1,440.00 $480.00 $480.00 With 9% GST + $5,232.00 $1569.60 $609.60 $609.60 * Subjected to SSG’s approval and changes. + 9% GST applicable for intakes starting from 1 Jan 2024 # For more information on the Enhanced Training Support for Small & Medium Enterprises (SMEs) scheme, please click here. Self-sponsored applicants may use their relevant SkillsFuture Credit (SFC) to offset the programme fee. PROGRAMME SCHEDULE Full Programme Intake: Sep 2025 (Closed)/ Feb 2026 Practical Only Intake: TBC Registration closing date: 4 weeks before programme commencement Application will be considered upon submission of completed application form and all necessary supporting documents. SIPG will contact the applicant after confirmation that all admission criteria are met. For enquiries, contact SIPG at training-institute@spgroup.com.sg or 6916 7930 SIPG reserves the rights to amend any details relating to the programme without prior notice. 3 V15_092025 This page is intentionally left blank 4 V15_092025 Registration Form Licensed Electrical Technician Preparatory Programme PART A: PERSONAL PARTICULARS � Self-Sponsored Applicant � Company-Sponsored Applicant ** Full Name (As in NRIC/FIN) ** NRIC/FIN ID Expiry Date (dd/mm/yy) ** Nationality Gender M / F ** Monthly Salary 1 LE License No. (if applicable) Date of Birth (dd/mm/yy) Race: Chinese / Malay / Indian / Others: ___________________ Years of Relevant Experience as LE (if applicable) ** Contact Number Email Address Address (Residential address for self-sponsored applicants) FOR COMPANY-SPONSORED APPLICANTS ONLY Eligibility for Enhanced Training Support for SMEs: Determination will be based on SSG system. Applicant must have continued to receive full salary under the billing company (as below) and CPF entitlements during the entire duration of the funded course. Company Name UEN Company Address Contact Person Designation Contact Number PART B: PRE-REQUISITES Email Address 1. Please indicate your relevant hands-on electrical work experience: Employer Name Position Held Year of Joining Year of Leaving 2. Please indicate your educational qualifications: Qualification Title Name of Institute Year Completed Please attach relevant supporting documents. (Refer to Annex A for the list of supporting documents required.) 1 Salary range: a) Unemployed b) Below $1,000 c) $1,000 - $1,499 d) $1,500 - $1,999 e) $2,000 - $2,499 f) $2,500 - $2,999 g) $3,000 - $3,499 h) $3,500 and above ** Mandatory field 5 V15_092025 PART C: PROGRAMME TYPE Please tick the programme type that ☐ Full Programme - Theoretical Foundation & Practical Applications ☐ Practical Applications only (Applicable only to applicants with Diploma in Electrical Power Engineering from Singapore Polytechnic/Ngee Ann Polytechnic or higher qualifications that are recognised by EMA/PEB.) PART D: PAYMENT Payment is only required after the programme has been scheduled for the applicant and applicant has confirmed his/her availability. An invoice with the final amount (after funding, if any) and the available mode of payment will be sent to the applicant. PART E: DECLARATION By submitting this registration form: - I hereby declare that all information given is true and accurate; - I acknowledge that SIPG shall not be responsible should EMA rejects my application for licensing; and - I agree to the terms and conditions stated below. (i) For Self-Sponsored Application (ii) For Company-Sponsored Application Name: ______________________ Name of Authorised Personnel: _____________________ Signature: ______________________ Signature: _____________________ Company Stamp Date: ______________________ Date: _____________________ PART F: PERSONAL DATA PROTECTION ACT I/We acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of (i) providing the requested services in respect of the programme(s), (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name: Signature: Date: TERMS AND CONDITIONS: 1) The company and individual applicant have read and understood the terms of the programme information and registration form. 2) The information collected on this form is used for programme registration, account servicing of programme-related activities and/or for application of programmerelated funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 4 weeks before programme commencement. 4) Payment must be made to SIPG before programme commencement. 5) SIPG reserves the right to amend any details relating to the programme without any prior notice. 6) Request for withdrawal must be made in writing and are subject to approval by SIPG. >5 working days before programme commencement : 100% refund; Less than 5 working days before programme commencement : no refund. 7) Request for transfer/replacement must be made in writing at least 5 working days before programme commencement and is subject to approval by SIPG. SIPG reserves the right to impose an administration fee for such requests. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. 9) In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same programme before, thereby resulting that his/her funding application is rejected, the trainee is liable to pay the balance of the full programme fee to SIPG. 10) Photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 6 V15_092025 ANNEX A: LIST OF SUPPORTING DOCUMENTS REQUIRED Please submit all relevant supporting documents along with the application form via email. Note: SIPG reserves the right to reject any application due to incomplete submission of supporting documents. 1 Company Testimonial Letter (To clearly state the years and job scope of relevant hands-on electrical works experience) 2 Educational Certificates (For non-Licensed Electricians) Highest Qualification (Minimum of Diploma in Electrical Power Engineering from Singapore Polytechnic/Ngee Ann Polytechnic or higher qualifications that are recognised by EMA/PEB) 7 V15_092025

16 Berita Harian | Isnin, 8 Jun 2020 Berita SETEMPAT �IRMA KAMARUDIN irmak@sph.com.sg APABILA menerima aduan mengenai kebocoran gas di rumah atau bau gas di luar, Encik Muhammad Fitri Johari ialah orang yang akan turun padang untuk memeriksa keadaan dan melakukan kerja pembaikan, jika perlu. Namun, disebabkan tugasnya memerlukan beliau berada di tempat awam, ia biasanya menarik perhatian orang awam yang akan memerhatikan apa yang beliau lakukan dan bertanyakan soalan. Keadaan sedemikian membimbangkan Encik Fitri, seorang teknisyen bahagian respons kecemasan dan penyenggaraan pengatur di SP Group, terutamanya ketika pandemik Covid-19 ini. Dalam usaha melindungi dirinya, Encik Fitri dan rakan sepasukannya menggunakan pelitup muka pada setiap masa dan mengamalkan jarak selamat. “Apabila kami pergi ke rumah orang, biasanya mereka mahu melihat apakah masalahnya. Jadi, kami perlu memberitahu mereka supaya tunggu sebentar sementara kami melaksanakan tugas. “Apabila saya dah jumpa punca masalahnya, saya akan tunjuk dan jelaskan kepada mereka dan kemudian minta mereka berdiri jauh sementara saya meneruskan kerja. “Sebelum pandemik Covid-19, biasanya saya boleh lakukan kerja sambil menjelaskan keadaan kepada mereka,” kata beliau. Sebagai teknisyen, Encik Fitri, 32 tahun, perlu bersiap sedia 24/7 untuk memberi respons kepada kes kecemasan seperti tidak ada bekalan gas, masalah berkaitan kebocoran gas dan tekanan gas yang lemah. Menurutnya, terdapat beberapa cabaran lain yang perlu beliau hadapi dalam menjalankan tugas semasa pandemik ini, termasuk perlu menahan rasa panas ketika mengenakan pakaian perlindungan, topi keselamatan dan pelitup muka semasa bekerja. Semasa Ramadan lalu, beliau juga kadangkala menghadapi cabaran bersahur dan berbuka puasa dek waktu syif dan juga keperluan bersiap sedia 24/7. Malah, dalam kerjayanya selama hampir sembilan tahun bersama SP Group, Encik Fitri pernah bekerja sekitar empat atau lima kali pada Hari Raya. Mengimbas antara kenangan bekerja semasa Hari Raya yang tidak dapat dilupakan, Encik Fitri berkata beliau pernah pergi ke rumah seorang wanita yang sedang masak pada malam Raya. Namun, wanita itu tidak dapat terus memasak kerana pembakar gasnya bocor dan beliau tidak boleh membeli yang baru disebabkan sudah lewat malam. Encik Fitri cuba memperbaiki masalah itu tetapi tidak dapat melakukannya dan terpaksa mengasingkan pembakar gas itu demi keselamatan wanita berkenaan dan keluarganya. Beliau kemudian kembali ke rumah itu keesokannya untuk menyelesaikan masalah tersebut. “Apabila saya kembali ke rumahnya, saya lihat wanita itu dah improvise iaitu mengambil langkah lain bersesuaian dengan keadaan dengan menggunakan dapur arang untuk memasak! Pelitup dan jarak selamat jadi ‘pelindung’ Teknisyen SP Group cerita pengalaman apabila perlu jelaskan pada pelanggan ketika jalankan tugas CEKAL HADAPI CABARAN: Sebagai teknisyen di SP Group, Encik Fitri, perlu bersiap sedia 24/7 untuk memberi respons kepada kes kecemasan berkaitan masalah bekalan gas dan perlu berdepan orang ramai. Dalam usaha melindungi dirinya, beliau dan rakan sepasukannya menggunakan pelitup muka pada setiap masa dan mengamalkan jarak selamat. Bersama beliau ialah rakannya, Encik Hussain Suhri. – Foto SP Group “Saya cuba jelaskan keadaan kepada keluarga wanita itu malam sebelumnya dan mereka bersetuju kami harus tunggu sehingga esok untuk perbaiki masalah. “Wanita itu juga mahu bungkuskan rendang untuk saya,” ujarnya. Encik Fitri berkata beliau rasa puas hati apabila dapat membantu pelanggan menyelesaikan masalah yang dihadapi. “Kebanyakan pelanggan, apabila mereka dengar mengenai kebocoran gas, mereka akan berasa takut dan khuatir kerana mereka tak dapat melihat gas itu dan hanya boleh bau saja. “Selepas pembaikan dibuat, saya selalu beri jaminan kepada mereka bahawa adalah selamat untuk mereka gunakan gas dan mereka boleh teruskan kehidupan seperti biasa. Itulah perkara yang paling memuaskan hati saya,” kata beliau. “ Apabila kami pergi ke rumah orang, biasanya mereka mahu melihat apakah masalahnya. Jadi, kami perlu memberitahu mereka supaya tunggu sebentar sementara kami melaksanakan tugas. Apabila saya dah jumpa punca masalahnya, saya akan tunjuk dan jelaskan kepada mereka dan kemudian minta mereka berdiri jauh sementara saya meneruskan kerja.” – Encik Muhammad Fitri Johari, teknisyen bahagian respons kecemasan dan penyenggaraan pengatur di SP Group, yang perlu menggunakan pelitup muka pada setiap masa dan mengamalkan jarak selamat bagi melindungi diri mereka. Source: Berita Harian © Singapore Press Holdings Limited. Permission required for reproduction Article Summary Whenever he is activated to attend to a suspected gas leak, Gas Operations Technician Muhammad Fitri Johari will go onsite to do a check, and carry out repair works if necessary. With the COVID-19 situation, he has to take extra precaution, such as wear a mask at all times, and maintaining social distancing with the public. Having been with SP Group for about nine years, Fitri’s job satisfaction comes from helping customers solve problems and keeping them safe,

Quick Start Guide for the SPSRM Multi Factor Authentication (SAP Authenticator App) For IOS Device 1 What You Will Need: ✓ Your work computer ✓ Your smart mobile device ✓ Both with access to the network Use your mobile device: 1. Scan the QR code 2. Download and install the SAP AUTHENTICATOR App Steps to complete on your mobile device Steps to complete on your work computer 3 1 2 5 1. Tap “Add Account” in the App 7 2. Tap selector to ON to enable scan the QR code 3. Tap “Done” to allow App to access the Camera 4. Use your mobile device to scan the QR code displayed on your work computer (the website you left open in Step 3) 2 8 2 You should see a 6-Digit Passcode. This means the mobile device set up is complete. Click “Finish” Button on the work computer. 2 On your work computer: 1. Open internet browser and go to SPSRM URL - https://srm.spgroup.com.sg 1. Click “MFA Registration” 2. Log On using your SPSRM User ID and Password 4 Click “Set Up Account on Device” Do NOT close the browser yet! On your mobile device: 1. Open the SAP Authenticator App 2. Tap “Start Setup” 3. Default App password setting is ON The ON setting requires you to set up a separate password for the App. A If you don’t want to set up a separate password for the App, Please refer to MFA User Guide Section 5.2 A 6 On your mobile device: 1. Enter the Confirmation Code displayed on your work computer (the website you left open in Step 3). 2. Tap “Done” 2 You have completed the MFA registration process successfully now! Have More Questions? View the detailed Multi Factor Authentication (MFA) User Guide from URL: https://www.spgroup.com.sg/resources? page=1&category=Procurement Quick Start Guide for the SPSRM Multi-Factor Authentication (SAP Authenticator App) For Android Device 1 What You Will Need: ✓ Your work computer ✓ Your smart mobile device ✓ Both with access to the network Use your mobile device: 1. Scan the QR code 2. Download and install the SAP AUTHENTICATOR App Steps to complete on your mobile device Steps to complete on your work computer 3 1 2 5 1. Tap “Add Account” in the App 7 2. Tap “Scan QR code” 3. Tap “Yes” to install Barcode Scanner if it‘s not installed on your device 4. Use your mobile device to scan the QR code displayed on your work computer (the website you left open in Step 3) 8 2 2 You should see a 6-Digit Passcode. This means the mobile device set up is complete. Click “Finish” Button on the work computer. 2 On your work computer: 1. Open internet browser and go to SPSRM URL - https://srm.spgroup.com.sg 1. Click “MFA Registration” 2. Log On using your SPSRM User ID and Password 4 Click “Set Up Account on Device” Do NOT close the browser yet! On your mobile device: 1. Open the SAP Authenticator App 2. Tap “Start Setup” 3. Default App password setting is ON The ON setting requires you to set up a separate password for the App. A If you don’t want to set up a separate password for the App, Please refer to MFA User Guide Section 5.2 A 6 On your mobile device: 1. Enter the Confirmation Code displayed on your work computer (the website you left open in Step 3). 2. Tap “Confirm” 2 You have completed the MFA registration process successfully now! Have More Questions? View the detailed Multi Factor Authentication (MFA) User Guide from URL: https://www.spgroup.com.sg/resources? page=1&category=Procurement

Understanding Your Utilities Bill Key Features Front Page 1 6 75 1 Payment Details This is the total amount payable for the current month and the payment due date. 2 2 Account Summary The billing period, date of the bill, account type and amount of deposit are provided here. 3 3 Consumption Graphs These bar graphs reflect your electricity, gas and water consumption. They allow you to monitor your usage pattern of each service and compare with your neighbours and the national average. The neighbour average is derived based on the average usage of similiar housing types within a block or street for landed premises. City Energy Pte. Ltd (as Trustee 4 5 Useful Tips You will find tips and advice on how to be more energy and water efficient. Total Charges for the Month Total charges for the current month, before accounting for any outstanding balance. 4 5 13.09 6 75 6 Bill Stub For payment by cheque, please fill in the details and mail this portion with the cheque. For payment at Customer Service Centres, this portion will be retained by SP Services for record. 6 6 75 7 Key Features Back Page 8 6 75 6 75 7 Summary of Charges This section shows any balance brought forward from the previous month and the total amount payable for the month. 9 Energy Trust Energy of City 8 Summary of U-Save This section shows GST Vouchers received, U-Save used and the remaining balance . 10 11 12 13.09 13.09 6 75 9 Breakdown of Charges This reflects the number of units of water, electricity and gas you have used in the billing period. The Waterborne Fee (WBF) goes towards meeting the cost of treating used water and maintaining the used water network. It is charged based on the volume of water usage. A water conservation tax is charged for the use of water. It is levied by the Government to reinforce the importance of conserving water. Charges for refuse removal vary depending on the type of premises and the geographical location. Energy of City Energy Trust 10 Meter Reading Your utilities meters are read once every 2 months. In the months when your meters are not read, you may follow the instructions here to submit your meter reading. 13 . Debit/Credit cards . 11 Notices Important announcements and messages will be reflected here. . PayNow QR (Generate a QR code unique to your account) 12 Contact Information For any queries or emergencies, you can find the necessary numbers for all your utilities here. We may, from time to time, contact you to obtain feedback or inform you about the services and offers of SP Services and its trusted partners. Please visit www.spgroup.com.sg to read our T&Cs. 13 Payment Options You can find all the payment options available and choose one that is most convenient for you. Key Features Front Page 1 Security Deposit TL Cash Deposit Security deposit held by SP PowerAssets who is the Transmission Licensee. Understanding Your Utilities Bill Buying from Wholesale Electricity Market 664-000001-00001-0001 1 : : DOM-SRLP : : This is your tax invoice for 2 KALLANG SECTOR #01-01 SINGAPORE 349277 : XX MSSL Cash Deposit Security deposit held by SP Services who is the Market Support Services Licensee. 2 XX XX 2 Summary of Charges This section shows any balance brought forward from the previous month and the total amount payable for the month. 3 XX XX kWh 4 8 4 3 Electricity Supply Charges This reflects the cost of electricity supplied based on the amount of electricity consumed during the billing period. It reflects the gross electricity usage and electricity rate based on the Uniform Singapore Energy Price (USEP) and other ancillary charges. Please refer to https://www.emcsg.com/marketdata/priceinformation for more information. 4 5 6 7 kWh kWh kWh Unit kWh kWh Unit Unit 4 Vesting Contract Debit / Credit This reflects the allocated portion of vesting contract charges based on your electricity consumption. The amount of Vesting Contract Debit/Credit varies based on each users’ consumption pattern. For more information on vesting contracts, please visit Energy Market Authority’s website www.ema.gov.sg. 8 ( ) 8 4 5 6 Transmission Charges This refers to network costs charged for the use of SP PowerAssets transmission system, which is used to transmit electricity to consumer premises. For accounts with low-tension supplies, only the Off Peak and Peak Period charges are charged. Recurring Market Support Service Charges This reflects the cost of market support services such as meter reading and data management provided by SP Services, the Market Support Services Licensee. For more details on Recurring Market Support Service Charges, please refer here. 7 8 9 3 0 8 0 X X X X X 0 0 0 0 0 0 0 2 1 7 6 0 Non-Recurring Transmission Charges and Market Support Service Charges The Non-Recurring Transmission Charges and Market Support Service Charges are only applicable for ad-hoc or special requests. For more details on Non-Recurring Charges, please refer here. Bill Stub For payment by cheque, please fill in the details and mail this portion with the cheque. For payment at Customer Service Centres, this portion will be retained by SP Services for record. : : DOM-SRLP : : : XX Key Features Back Page 664-000002-00002-0001 This is your tax invoice for 2 KALLANG SECTOR #01-01 SINGAPORE 349277 9 Non-Recurring Financial Charges This refers to one-time charge, where applicable, for security deposits, late payment charges and pink notice fees. 9 10 Cumulative Metered Electricity Usage (kWh) This refers to the total electricity usage within your billing period. 10 11 12 XX XX 11 Losses and Unaccounted for Electricity (kWh) This refers to electricity losses in the transmission system and is computed by multiplying the Cumulative Metered Electricity Usage by the Transmission Loss Factor, as approved by the Energy Market Authority. 13 14 To avoid an estimated bill next month, please submit your meter readings 3 days before 5pm on 03 Apr 20XX via the SP app. 12 13 14 Gross Electricity Usage (kWh) This is the sum of ‘Cumulative Metered Electricity Usage’ and ‘Losses and Unaccounted for Electricity’. Peak Interval Electricity Usage (kW) This is the maximum electricity usage per half-hourly interval recorded in the billing period. Bar Graph for Past Consumption These bar graphs reflect your monthly electricity consumption. The graphs help you to monitor your usage patterns and compare your consumption versus that of your neighbours and the national average. The average consumption of your neighbour is computed based on the average usage of similar housing types within a block or street for landed premises.

W THE ELECTRICITY TIMES GIFT OF P WER Ahh, my phone battery is low! Don’t worry, there is a charging station just around the corner. Charge your mobile device securely in 3 easy steps Scan your ID and connect your device in an available locker Charge your device in a secure locker monitored by video camera Free and secure Collect your device at a later time by scanning the same ID 1 2 3 4 Open locker to Charge Device Open locker to Collect Device Wow! That’s so convenient. Yes, it’s free and totally secure! All thanks to the “Gift of Power” by Singapore Power! 5 6 7 8 9 V SINGAPORE POWER CELEBRATES SG50 WITH THE NATION In an emergency, I won’t be stranded with a flat battery. For SG50, Singapore Power has set up charging stations islandwide for mobile devices such as phones and tablets. Charge your mobile devices on the go, for free! Available at close to 200 locations by end-2015. Charging stations are conveniently located at public hospitals and clinics, universities, polytechnics, public libraries and supermarkets. Find out how you can get the “Gift of Power” at giftofpower.singaporepower.com.sg Partners (as at 1 October 2015): Bright Vision Hospital, FairPrice, Khoo Teck Puat Hospital, KK Women’s and Children Hospital, National Cancer Centre Singapore, National Heart Centre Singapore, National Library Board, National University of Singapore, Singapore General Hospital, Singapore National Eye Centre, Singapore Polytechnic, Singapore University of Technology and Design, SingHealth, SingHealth Polyclinics and Tan Tock Seng Hospital. W 电 力 时 报 能 源 之 礼 啊 , 我 的 手 机 要 没 电 了 ! 别 担 心 , 附 近 就 有 充 电 站 。 轻 松 三 步 , 即 可 为 您 的 移 动 设 备 充 电 扫 描 您 的 身 份 证 , 再 连 接 设 备 将 设 备 放 置 在 安 全 储 物 柜 里 充 电 安 全 免 费 稍 后 再 次 扫 描 您 的 身 份 证 , 领 取 设 备 1 2 3 4 打 开 储 物 柜 , 为 设 备 充 电 打 开 储 物 柜 , 领 取 设 备 哇 噢 ! 这 太 方 便 了 。 是 的 , 而 且 安 全 免 费 哦 ! 这 都 要 感 谢 新 能 源 提 供 的 “ 能 源 之 礼 ”! 5 6 7 8 9 V 新 加 坡 能 源 庆 祝 国 家 独 立 50 周 年 发 生 紧 急 情 况 时 , 我 将 不 会 因 为 电 量 不 足 而 无 法 及 时 处 理 。 新 加 坡 能 源 倾 情 为 您 提 供 为 了 纪 念 国 家 独 立 50 周 年 , 新 能 源 在 全 岛 范 围 内 设 立 了 多 个 充 电 站 , 为 手 机 、 平 板 电 脑 等 移 动 设 备 提 供 无 限 能 源 。 随 时 随 地 为 您 的 移 动 设 备 免 费 充 电 ! 将 在 2015 年 底 开 设 近 200 个 充 电 站 。 充 电 站 设 立 在 公 共 地 点 如 医 院 与 诊 疗 所 、 大 学 、 理 工 学 院 、 国 家 图 书 馆 以 及 超 级 市 场 以 方 便 您 的 使 用 。 如 欲 了 解 获 取 “ 能 源 之 礼 ” 的 方 式 , 请 上 网 点 击 giftofpower.singaporepower.com.sg 合 作 伙 伴 ( 截 至 2015 年 10 月 1 日 ): 观 明 综 合 医 院 、 新 加 坡 职 工 总 会 平 价 合 作 社 、 邱 德 拔 医 院 、 竹 脚 妇 幼 医 院 、 新 加 坡 国 立 癌 症 中 心 、 新 加 坡 国 立 心 脏 病 中 心 、 国 家 图 书 馆 管 理 局 、 新 加 坡 国 立 大 学 、 新 加 坡 中 央 医 院 、 新 加 坡 国 立 眼 科 中 心 、 新 加 坡 理 工 学 院 、 新 加 坡 科 技 设 计 大 学 、 新 保 集 团 诊 所 、 新 保 集 团 、 陈 笃 生 医 院 。 W BERITA ELEKTRIK MENGHADIAHKAN KUASA Ahh, bateri telefon saya rendah! Jangan risau, stesen mengecas ada di sana. Cas peranti mudah alih anda dengan 3 langkah mudah Imbas ID anda dan sambungkan peranti anda dalam loker yang ada Cas peranti anda dalam loker yang berkunci, yang diawasi oleh kamera video Percuma dan Selamat Ambil semula peranti anda kemudian dengan mengimbas ID yang sama 1 2 3 4 Buka Loker untuk Mengecas Peranti Buka Loker untuk Mengambil Semula Peranti Wow! Sungguh menyenangkan. Ya, ia percuma dan selamat! Terima kasih kepada “Hadiah Kuasa” oleh Singapore Power! 5 6 7 8 9 V SINGAPORE POWER MENYAMBUT SG50 BERSAMA-SAMA NEGARA Semasa kecemasan, saya tidak akan kehabisan bateri. Untuk SG50, Singapore Power telah menyediakan stesen mengecas untuk peranti mudah alih seperti telefon dan tablet di seluruh negara. Cas peranti mudah alih anda, secara percuma! Disediakan di hampir 200 buah lokasi sebelum penghujung 2015. Stesen mengecas boleh didapati dengan mudah di hospital dan klinik awam, universiti, politeknik, perpustakaan awam dan pasar raya. Ketahui bagaimana anda boleh mendapat “Hadiah Kuasa” (“Gift of Power”) di giftofpower.singaporepower.com.sg Rakan kongsi (setakat 1 Oktober 2015): Hospital Bright Vision, FairPrice, Hospital Khoo Teck Puat, Hospital Wanita dan Kanak-kanak KK, Pusat Barah Kebangsaan Singapura, Pusat Jantung Kebangsaan Singapura, Lembaga Perpustakaan Negara, Universiti Kebangsaan Singapura, Hospital Besar Singapura, Pusat Mata Kebangsaan Singapura, Politeknik Singapura, Universiti Teknologi dan Reka Bentuk Singapura, Poliklinik SingHealth, Kumpulan SingHealth dan Hospital Tan Tock Seng. 1 2 3 4 5 6 7 8 9

Authorisation/Deauthorisation of Personnel to Access SP eBusiness Portal Table 1 - Authorised Personnel (New and Existing) S/N Name Designation 1 2 3 4 5 6 7 8 9 10 Mobile No Email Address Table 2 - Authorised Personnel To Remove S/N 1 2 3 4 5 Name Designation Mobile No Email Address Please keep the original copy of your company's authorisation form and use it to update the list of authorised personnel by adding/deleting their names in Table 1/Table 2. SP Group will maintain only the latest copy of your company's authorisation form. I/We hereby authorise the personnel listed in Table 1 to create user accounts under my/our company's vendor number and have access to works orders/installation orders issued to my/our company, and/or deauthorise the personnel listed in Table 2. Signature: Company Stamp: Name: Vendor No (1) : Designation: Date: Note (1) : Your 6-digit vendor number can be found in the works orders/installation orders issued to your company. Revised July 2020