Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring checks. (Photo was taken before circuit breaker) When Maizan joined SP 38 years ago, she was doing something quite different. Learning and Adapting After completing her post-secondary education, Maizan started as an apprentice in the Electro Mechanical Maintenance Fitting department at the Public Utilities Board (PUB). Subsequently, she was posted to the Meters section to conduct meter maintenance activities. Maizan (in blue attire) and her former colleagues from Meters section enjoying a durian feast together. When PUB corporatised in 1995, she moved to SP where she continued with the Meters section for the next 14 years. She would have thought that would be her home for the rest of her career. However in 2019, she was seconded to CM. This change to field work seemed to be unsurmountable, having been in a deskbound administrative role for more than 20 years. “Given my age, I was very worried that I may not be able to cope with the demands of the new role. However, I recognised that I needed to move out of my comfort zone and acquire new skills to remain relevant,” shared Maizan. After going through training and with strong support from her team and the management, Maizan is settling so well at CM that she became the team lead for North Zone in the same year. A lifelong learner, Maizan completed her part-time Diploma in Engineering (Power Engineering) programme at Singapore Polytechnic in May 2020 under SP’s sponsorship. She soldiered on despite having to juggle her new role and studies. “There were times when I felt overwhelmed and felt like giving up. I am glad I had the support from my family, my boss and colleagues who encouraged me to persevere. This experience has been very enriching, and I look forward to continue growing!” exclaimed Maizan. Growing despite COVID-19 With this mindset, Maizan and her team continued to learn new ways of working to carry out their duties during the Circuit Breaker period. Maizan and her colleagues use handheld detectors to detect for abnormalities in the network. This is to prevent faults from developing and causing power disruptions. “Due to the need to minimise contact, we had to stagger our working hours. This is a challenge as CM relies heavily on teamwork. We also had to wear a mask when doing checks in the substation, which is an enclosed space and often hot and humid,” shared Maizan. However, Maizan takes it in her stride. She performs daily check-ins with her team members via instant messaging and tele-conferencing. With a sparkle in her eyes, she said, “Work is never the same every day. I take this as an opportunity to grow – to be stronger and better in managing change and future crises.” — 27 July 2020 TAGS LIFELONG LEARNERPEOPLE OF SPRELIABILITYCONDITION MONITORING YOU MIGHT BE INTERESTED TO READ Ground feedback, digital tools: How she helps 8,000 workers end their day safely Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks Category: Reliability Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Searchhttps://www.spgroup.com.sg/search?tag=lifelong-learner Search Searchhttps://www.spgroup.com.sg/search?tag=condition-monitoring Search Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability/38-years-with-SP-Growing-through-Change SP Energy HubAnnual ReportReliabilitySustainabilityInnovation 38 Years with SP: Growing through Change RELIABILITY Maizan Binte Abdullah, Senior Technician from Condition Monitoring (CM), manages a team of 10 to perform health checks across substations in the north of Singapore. Her team collates and analyses recorded measurements and checks for anomalies in switchgears and transformers. Maizan Binte Abdullah performing condition monitoring ch

Dana Suncare SG bantu ringan kos sara hidup, perkasa keyakinan diri anak Pasangan suami isteri, Encik Muhammad Hafiz Sapeh dan Cik Nur Adilah Zuraime adalah antara 200 keluarga yang bakal menerima manfaat daripada Dana Suncare SG. Mereka bersama anak mereka (dari kiri); Muhammad Adam Qayyum, Muhammad Aqil Qayyis, Muhammad Afan Qayyid, dan Maya Amara Qayyisha, semasa acara Hari Kanak-Kanak di The Lighthouse pada 4 Oktober. – Foto BH oleh IZWANDI AZMAN ▶ IZWANDI AZMAN izwandi@sph.com.sg Setiap malam, Encik Muhammad Hafiz Sapeh tidur di ruang tamu, sementara isterinya, Cik Nur Adilah Zuraime, bersama empat anak kecil mereka yang berusia antara satu setengah bulan dengan tujuh tahun, berkongsi katilratuatau‘QueenSizeBed’dibilik tidur. Ini memandangkan ruang yang sempitdiflatsewaduabilikdiPunggol itu tidak mengizinkan seisi keluarga tidur bersama. Namun, keadaan itu bakal berubah tidak lama lagi apabila mereka dijangka menerima sebuah katil dua tingkat daripada badan amal Suncare SG, yang ditubuhkan pada November 2022, bagi menyokong kesejahteraan kanak-kanak dan belia. Bagi Encik Hafiz, 37 tahun, seorang juruteknik kawalan serangga, dan Cik Adilah, 24 tahun, seorang suri rumah, sebuah katil dua tingkat membawa makna besar kepada kehidupan keluarganya yang sudah menetap di flat itu sejak 2022. “Saya gembira sebab nanti boleh tidur sebilik dengan anak-anak. Walaupun ada yang tidur di atas, sekurangkurangnya kami semua berdekatan. “Saya harap ia boleh buat kami sekeluarga meluangkan masa bersama atau‘bonding’ demi lebih eratkan ikatan keluarga,” ujar Encik Hafiz. Bantuan itu adalah sebahagian hasil sumbangan Dana Kindness Inspires Dreams (Kids) Suncare SG, yang bakal menyokong keluarga menerusi penambahbaikan rumah, bantuan pemakanan, serta sokongan pendidikan dan pekerjaan. Dana itu menerima sumbangan sebanyak $1 juta daripada pengendali grid,SP Group,pada 4 Oktober di The Lighthouse, sebuah ruang belia di Punggol kendalian Suncare SG, semasa satu acara meraikan Hari Kanak- Kanak. Acara itu dirasmikan dua Anggota Parlimen GRC Punggol, iaitu Timbalan Perdana Menteri merangkap Menteri Perdagangan dan Perusahaan, Encik Gan Kim Yong; serta Menteri Negara Kanan (Pembangunan Negara merangkap Pengangkutan), Cik Sun Xueling. Sumbangan SP Group akan disalurkan selama tiga tahun dan bakal membantu kira-kira 200 keluarga di bawah Dana Kids, termasuk Encik Hafiz sekeluarga. Selain katil dua tingkat, pasangan itu bakal menerima sokongan lain daripada Dana Kids pada minggu depan, seperti susu tepung dan lampin bayi, barang keperluan sekolah, kipas dan penyaman udara untuk membantu meredakan ekzema anak bongsu mereka. Antara sokongan bermanfaat yang diraih daripada pelbagai program bantuan Suncare SG ini, jelas Encik Hafiz, ialah perubahan pada anak sulungnya, Muhammad Adam Qayyum, yang kini lebih yakin dan berupaya bertutur dengan lancar. Sebahagian besar kemajuan itu ialah hasil bimbingan program You Shine dan You Power anjuran Suncare SG, yang disertai Adam sejak berusia empat tahun. “Sejak kecil lagi,Adam tidak boleh menyusun ayat dengan tepat. Saya dan isteri sukar memahami percakapannya. Tetapi dia kini lebih yakin dan mampu bercakap dengan fasih. Sekarang dia boleh ceritakan apa berlaku di sekolah. Dia lebih berani,” tambah Encik Hafiz. Program You Shine, yang dijalankan selepas waktu sekolah, menggalakkan pembelajaran secara sendiri serta kerjasama bersama rakan sebaya menerusi permainan, seni, sukan dan program celik bahasa di samping Sains, Teknologi, Kejuruteraan dan Matematik (Stem). Sementara itu, Program You Power menghubungkan kanak-kanak dengan mentor terlatih untuk pembangunan akademik dan peribadi. Anggota Lembaga Suncare SG,Encik David Ong, berkata: “Kebanyakan peserta program daripada keluarga muda dan rentan yang tinggal di flat sewa. The Lighthouse memberi mereka ruang selamat dan program Suncare SG membantu mereka dari segi emosi dan keyakinan.” Ketua Pegawai Eksekutif Kumpulan SP Group, Encik Stanley Huang, berkata: “Daripada memenuhi keperluan harian, mewujudkan kediaman sihat,hinggalahpendidikandanpekerjaan, sokongan menyeluruh penting demi membina masa depan lebih baik.”

Consumption_Water Average consumption of Water (CuM) Premises Types Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 HDB 1-Room 7.2 7.8 7.8 8.1 7.8 8.1 8.0 7.8 7.9 7.7 7.7 7.6 HDB 2-Room 8.4 9.0 9.0 9.1 9.0 9.3 9.2 8.8 9.1 8.7 8.9 8.8 HDB 3-Room 11.2 12.0 12.0 12.1 11.8 12.2 12.3 11.9 12.0 11.7 11.8 11.9 HDB 4-Room 14.3 15.3 15.1 15.4 14.9 15.4 15.6 15.1 15.3 14.7 14.8 15.0 HDB 5-Room 15.8 16.8 16.5 16.8 16.2 16.9 17.1 16.6 16.8 16.1 16.2 16.5 HDB Executive 17.8 18.8 18.4 18.7 18.2 18.8 19.2 18.4 18.8 18.1 18.2 18.5 Apartment 12.7 13.7 13.5 13.4 12.8 13.3 13.9 13.7 13.7 13.1 13.0 13.1 Terrace 24.7 25.7 25.1 25.6 25.1 26.1 26.5 26.0 26.0 25.8 25.7 26.8 Semi-Detached 29.8 31.0 30.4 30.9 30.5 32.0 32.5 31.1 31.6 30.5 30.7 32.9 Bungalow 48.6 51.5 48.4 49.7 49.3 50.9 53.6 49.6 52.7 49.3 52.6 53.6

21 March 2014 PRESS RELEASE SINGAPORE POWER ENHANCES FEEDBACK CHANNELS WITH MOBILE APPLICATION 1. Sending feedback on electricity and gas matters is now easier and more convenient with a new mobile application by Singapore Power (SP). 2. Available for download on both iOS and Android platforms, the app allows the public to provide service feedback or report on electricity and gas supply matters. Customers can also use the app to send feedback on SP worksites such as roadworks, noise or safety concerns, and equipment like overground boxes and substations. In addition, the app enables the public to attach pictures and tag location specific information to the feedback. (see Annex A for screenshots of the app) 3. This app leverages Singapore’s high smartphone penetration rate and excellent cellular infrastructure, to provide SP customers with another fast, easy and convenient way to connect with SP in real time. 4. "Timely feedback from our stakeholders is crucial to our operations. This new app underscores our commitment to service excellence and to deliver quality, reliable and secure electricity and gas supply to the nation,” said Mr Peter Leong, Managing Director of SP PowerGrid. 5. For feedback warranting a direct service response, customers should call the following numbers: a. 1800–778 8888 for electricity supply disruptions; or b. 1800–752 1800 for gas supply disruptions or suspected gas leaks. 6. For more information on the SP public feedback application, please visit the Singapore Power website or get on the App store (iPhone users) or Play Store (Android users) and search for “SP PowerGrid” – END – 1 Issued by: Singapore Power Limited 10 Pasir Panjang Road #03-01 Mapletree Business City Singapore 117438 Co. Reg No: 199406577N www.singaporepower.com.sg About Singapore Power Singapore Power Group (SP) is a leading energy utility group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia. More than 1.4 million industrial, commercial and residential customers in Singapore benefit from SP’s world-class transmission, distribution and market support services. The networks in Singapore are amongst the most reliable and cost-effective worldwide. 2 Annex A 3 4

Powering the Future SP Group, with its world-class power transmission networks and services, is expanding into the region and Executive Engineer Hor Thon Hern is proud to be part of it. Hor Thon Hern implements equipment renewal projects across Singapore in his role as Executive Engineer. He is an SP Mid-Term Scholar and he holds a Bachelor of Bachelor of Engineering (Electrical & Electronic Engineering) with First Class Honours from Nanyang Technological University. Hor Thon Hern’s love for electrical engineering since young fueled his passion to kickstart a career in the energy sector. When he interned with SP in 2015, he went behind the scenes to uncover first-hand, the importance of maintaining the reliability of the national grid so families can maintain their quality of life. His stint at the substation reaffirmed his decision to jumpstart his career with SP. The success of SP would not have been possible without its skilled and dedicated employees like 27-year-old Hor Thon Hern. The Executive Engineer shared with BrightSparks his engaging work with SP, and the opportunities presented to him as a recipient of the SP Mid-Term Scholarship. How did you get interested in power transmission? When I was a child, I always wondered how a power outlet could power appliances plugged into it. I also enjoyed fixing home appliances like electric fan and extension cord with my father when I was in primary school. It was not until secondary school when I learned about the science behind the flow of electricity which probably laid the foundation of my pursuit of a degree in Electrical & Electronics Engineering in Nanyang Technological University (NTU). During my internship at SP in 2015, I witnessed first-hand the process of the 66kV switchgear installation. From the delivery of the switchgear equipment to the rigorous testing, I was intrigued by the complexity of our transmission system. I had to be at the substation every day during the internship but I actually found it very fulfilling! You are a SP Mid-Term Scholar. In your opinion, why should students pursue a scholarship? Everyone needs a goal in life to stay motivated. A scholarship is like an engine that keeps you moving and driven throughout your undergraduate studies and eventually lands you your dream job! Rewinding a bit, how did you discover the scholarship and why did you shortlist it? I came across the SP scholarship programme while scrolling through the BrightSparks website for career opportunities. After researching on SP, I was particularly inspired by SP’s commitment in renewable energy to safeguard the environment for the future generations. What was the defining factor that made you apply for the scholarship? I felt that SP, as the national grid operator for Singapore, would be an excellent training ground for me to hone my technical skills to become a well-rounded engineer. And, what led to your decision to apply for a mid-term scholarship? It was when I was at a crossroads in my second year of undergraduate studies, uncertain on which modules to specialise in. The SP scholarship included an internship opportunity which I believed would offer a realistic insight into the workings of the energy industry which will help narrow my choice of specialisation. What was your biggest takeaway during your university days at NTU? Looking back, I deeply appreciate the opportunity to learn and discuss ideas with like-minded peers. I was born in a small town in Malaysia and furthered my tertiary education in NTU. University life was an eye-opener as I stepped out of my comfort zone and interacted with people from all walks of life. I slowly honed my life skills such as interpersonal, people management and social intelligence skills. It prepared me for the different situations posed to me during the daily work life now. How did you apply what you have learnt to your current work? My mentor at SP once told me that “every complex system you see is built from fundamentals”. I finally understood what he meant when I saw how our network system works. Whenever I face any engineering challenges, I always return to the fundamentals I’ve learnt to troubleshoot and derive practical solutions. I am so thankful to have a mentor who helped me navigate the first leg of my career! Tell us more about your role and responsibilities. I currently work in the Distribution Projects section which implements equipment renewal projects across Singapore. Our work encompass the renewal and replacement of aging equipment such as switchgear, cables and transformers ahead of time. To do this smoothly, we have to analyze network configurations for risk assessments before implementing the replacement work. The entire process is critical to ensure reliable services to our customers. What is your most significant career achievement to date? I attained the 22kV switching certificate in 2018 which was sponsored by SP. With the certification, it allows me to operate high tension equipment in the SP PowerGrid network. To attain such certification, we had to undergo comprehensive in-house training and one year of practical experience. This is to ensure that we are adequately trained and armed with sufficient technical knowledge before handling the equipment. The training deepened my skillsets and I was able to expand my job scope. What is the work culture at SP? At SP, safety is our highest priority. We are trained to keep ourselves safe at work and also ensure the safety of stakeholders whom we work closely with. SP also embraces innovation. Employees are encouraged to learn new skills such as building apps to improve productivity. One of the apps that I built is used to automate the submission of allowance claims. Now that I am more proficient in building apps, I am being tasked as a trainer for my colleagues who are keen to be app developers too! What possibilities are there for scholars working at your organisation? SP believes in investing in its people to help them be future-ready. Apart from our core engineering work, we are given the opportunity to attend senior management meetings to understand the strategic directives in this dynamic industry. One of SP’s growth areas is in renewable energies. Fresh graduates who share the passion should consider joining SP. What advice would you give to aspiring scholars looking to join SP? If you are inspired to be part of the team to power the nation, SP is the organization to realise your ambition. You will play an important part to maintain a world-class power network that reaches more than 1.6 million residential and business clients in Singapore. SP’s EDGE Programme, which caters to fresh graduates, aims to groom new engineers to grow with the energy utility industry with a structured multi-disciplinary training programme. Fellow engineers whom I speak to exude a sense of pride in upholding the nation’s grid and I believe you will feel the same if you join SP. This article was first published in BrightSparks Magazine July 2020. Republished with permission from CareerBuilder Singapore.

Contact Us Enquiries SP Services - Enquiries on Utilities Account Select a Subject Message* Contact Person* Contact Email* Contact Number* Utilities Account Number Attachment Upload your supporting documents [Optional] (Max 3 files, 4MB each. File type .pdf, .jpg, .jpeg, .png) Choose File No file chosen Ticket Number I- Submit * denotes mandatory field By submitting this form, I hereby agree to SP Group to collect, use and disclose my information provided above, for the purpose of [i] responding to my inquiry, [ii] receiving relevant marketing information, and [iii] complying with all applicable laws and regulations, and business requirements, in accordance with SP Group's personal data protection policy at https://www.spgroup.com.sg/personal-data-protection-policy. Customers Billing & Retail To send us your written query, please click here Billing / Utilities Account Enquiries 1800 222 2333 Quality Service Manager 1800 235 2151 servicequality@spgroup.com.sg Open Electricity Market Enquiries 1800 233 8000 choice@spgroup.com.sg Gas Installation Appointments Click here to make an appointment. 1800 555 1661 Customer Service Centre HDB Hub 490 Lorong 6 Toa Payoh #09-11   HDB Hub Biz Three Lift Lobby 1 Singapore 310490   Opening Hours: Mon to Fri (8:30am to 6pm) Sat (8:30am to 1pm) Closed on Sun & Public Holidays Note: Issuance of queue tickets ends at 5pm on weekdays and 12pm on Saturdays. District Cooling & Heating Singapore District Cooling Enquries districtcooling@spgroup.com.sg Electric Vehicle Solutions EV Charging Solutions Enquiries 6916 7799 emobility@spgroup.com.sg Electricity, Gas & Solar Power Electricity Supply Interruption Electricity Service Centre (24-Hour Hotline) 1800 778 8888 Solar PV Enquiries powerfeedback@spgroup.com.sg Water Supply Interruption, Quality & Pressure Issues Public Utilities Board (24-Hour Hotline) 1800 225 5782 Worksite, Equipment or Service Quality Issues powerfeedback@spgroup.com.sg Gas Emergency Hotline 1800 752 1800 Replacement of Gas Meters +65 6671 7109 Residential Premises Gas Pipe Inspection Click here to make an appointment +65 6916 7940 gaspip@spgroup.com.sg Licensed Electrical Workers Purchase of Electricity Cable / Gas Pipe Plans +65 6916 5022 mea@spgroup.com.sg Installation / Replacement of Electrical Meters +65 6916 8555 +65 6671 7107 Endorsement of Substation Drawings +65 6916 8557 (East) +65 6916 8679 (West) Procurement of Transmission & Distribution Equipment & Cables +65 6916 8538 Technical Matters on Transmission & Distribution Equipment & Cables powerfeedback@spgroup.com.sg Search for Licensed Electrical Workers Click here to find a Licensed Electrical Worker. Notice for Commencement of Earthworks/ Registered Excavator Operator/Registered Earthworks Supervisor Applications +65 6916 5021 Training To reach Singapore Institute of Power and Gas for enquiries on training courses, you can email training-institute@spgroup.com.sg. Procurement To reach the SP Group Procurement team for enquiries on current/upcoming tender opportunities or technical support for the Supplier Relationship Management System, you can call +65 6916 8839 or email srmsupport@spgroup.com.sg. Careers To reach the SP Group Human Resource team for enquiries on job opportunities, scholarships or internships, you can email recruitment@spgroup.com.sg. Media Contacts For media related enquiries, please write to us here. Please note that your personal data may be shared with our partners and other relevant third parties - to enable them to follow-up and reply to you directly on your feedback. By provision of your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose. Mailing Address SP Group 2 Kallang Sector Singapore 349277

TRANSPORT SP Group to make EV charging network available to Goldbell's commercial fleet � FRI, APR 23, 2021 - 11:59 AM NG REN JYE � rjng@sph.com.sg � @NgRenJyeBT SP Group will make its EV charging network available to Goldbell's customers and install EV charging infrastructure on Goldbell's customers' premises where feasible. PHOTO: SP GROUP SP Group has struck an agreement to provide Goldbell Group's commercial eet with its electric vehicle (EV) charging solutions, both companies said on Friday. The Singapore utilities provider will make its EV charging network available to Goldbell's customers and install EV charging infrastructure on Goldbell's customers' premises where feasible. SP Group's charging points will also be extended to BlueSG users once Goldbell completes its acquisition of the EVsharing company. Goldbell in February said it would acquire BlueSG in a deal valued between S$20 million and S$25 million, and that the deal would be completed by August this year. Additionally, SP Group and Goldbell said they will explore a partnership for the leasing of commercial electric vehicles, without elaborating further. Goldbell, one of Singapore's largest vehicle leasing companies, has more than 10,000 commercial eet customers and over 5,000 vehicles in its eet. SP Group has 340 EV charging points in 71 locations including shopping malls, commercial buildings, business parks and industrial sites. "Expanding our charging infrastructure beyond its current capacity will be mission critical to reach BlueSG's postacquisition full potential as well as facilitate the eet electri cation process of our commercial customers," said Arthur Chua, chief executive of Goldbell Group. "Having strong partnerships with EV charging companies who are able to support this demand and impending growth is therefore imperative." SP Group's tie-up with Goldbell follows a slew of other EVrelated partnerships it had previously announced. This includes agreements with Chevron, Grab, Schneider Electric and Hyundai Motor.

Gas Distribution Connection Forms Updated 1 Apr 24 Gas Distribution Connection Forms S/No. Form No. Description 1 GD1 Application for Gas Distribution Connection 2 GD2 Application for Admittance of Gas 3 GD3 Certificate of Proof Test 4 GD4 Authorisation to Turn On Gas Meter Control Valve FORM GD1 - APPLICATION FOR GAS DISTRIBUTION CONNECTION To: PowerGas Ltd c/o HOS (Gas Distribution Planning) SP PowerGrid Ltd Through Retailer ____________________________ Signature, Name & Designation of Retailer Representative ____________________________ Name of Retailer GAS CONNECTION TO: _______________________________________________________ (Project Name) _______________________________________________________ (Address of Gas Installation) I would like to apply for connection to the PowerGas’ gas distribution pipeline network for the above project. I hereby submit the following documents and certify that the information provided is correct: • Consumer Project Data Sheet (GD1 Appendix 1). • Location / site plan showing the project site and proposed connection point(s). • Location of Meter Installation & indicative pipe route from property boundary to the Meter Installation (Applicable for Natural Gas connections only). Name of Applicant : ______________________ Designation : ___________________________ Company : _____________________________ Signature/ Date: _________________________ GD1 (0424) GD1 Appendix 1 CONSUMER PROJECT DATA SHEET Consumer Information Project Name : Address of Premises / Development : Request Type : New supply connection / Retailer switch (NG only) * Consumption Information Type of Gas : Town Gas / Natural Gas * Consumer Type : Residential / Non-residential * Application of Gas : Co-Gen / Tri-Gen / Boiler / Cooking / Water Heating / Others * If Others, please specify : ___________________________ (NG only) Retailer Name : (NG only) Injection Point : Gas Consumption Duration per Day : Expected Gas Admittance Date : Gas Usage : 8 / 12 / 24 * hours or otherwise, please specify : ____________ If gas supply is meant for interim use (less than 5 yrs), please specify duration of gas usage in years : ____________ (DD/MM/YY) Delivery Pressure and Flowrate Year 1 mmBtu / year Year 2 mmBtu / year Applicable to NG projects only * Load profile Year 3 Year 4 Year 5 mmBtu / year mmBtu / year mmBtu / year Applicable to TG projects only * Design pressure of gas installation : Maximum Instantaneous Flowrate : Minimum Flowrate : Average Monthly Consumption : Maximum Instantaneous Flowrate : Sm 3 /hr Sm 3 /hr kWh/mth Sm 3 /hr barg Submitted by Applicant Confirmation by Retailer Name of Company : Name of Retailer : Name of Officer : Name of Officer : Designation : Designation : Date : Date : Signature : Signature : I agree with the above information provided by the applicant. Note : The above is for information purposes only. PowerGas may not be able and/or obliged to fulfil any of the above requirements. The minimum committed delivery pressure at the outlet of the GSIV 1barg (NG projects), 10kPa (TG LPB projects) and 1kPa (TG LP projects). However, the gas user may receive higher than the minimum committed pressure which is based on the prevailing network supply pressure. *Delete where applicable GD1 (0424) FORM GD2 - APPLICATION FOR ADMITTANCE OF GAS PowerGas Ltd c/o HOS (Gas Distribution Projects) SP PowerGrid Ltd Through Retailer _______________________________ Signature, Name & Designation of Retailer Representative ____________________________ Name of Retailer ________________________________________ (Project Name) ________________________________________ (Address of Premises / Development) (A) I, the Designated Representative (DR) of the above project, certify that, i. The gas installation from the GSIV up to the Meter Installation (excluding GSIV and Meter) is ready to receive gas. ii. iii. iv. The consumer internal pipe is not connected to the meter installation. I attached the following forms for your reference please: - GD2 Appendix 1 - “Certificate of Completion” - GD2 Appendix 2 - “Certificate of Final Pressure Test” All end points are capped / blanked / plugged off. v. I undertake to conduct Proof Test and submit GD3 immediately prior to the connection. - GD3 “Certificate of Proof Test” ____________________________ Signature and Stamp of DR / Date Name : _______________________________ PE / LGSW * No. : ______________________ ___________________________________________________________________________ (B) I hereby request for admittance of gas to the gas installation up to, but excluding, the Meter Installation on _______________. _____________________________ Signature of Applicant / Date Name : _____________________________ To the Retailer: This is to confirm gas admittance shall be carried out on ______________ (date) at _____________ (time). Please notify all relevant personnel to be present on site. Designation : ________________________ _____________________ SPPG Officer-in-charge GD2 (0424) CERTIFICATE OF COMPLETION GD2 Appendix 1 PowerGas Ltd c/o HOS (Gas Distribution Projects) SP PowerGrid Ltd Through Retailer _______________________________ Signature, Name & Designation of Retailer Representative ____________________________ Name of Retailer __________________________________________ (Project Name) ___________________________________________ (Address of Premises / Development) I, the Designated Representative (DR) of the above project, hereby certify that the Gas Installation for the above project from the GSIV up to the Meter Installation (excluding GSIV and Meter) have been designed and constructed in compliance with the requirements of the latest revision of the following, where applicable: • Gas Act (Cap 116A); • Gas (Supply) Regulations; • Gas Supply Code; • Singapore Standard, SS 608 – Code of Practice for gas Installation; • Other relevant code / standard : ______________________ • All relevant acts, regulations and rules which are applicable to the gas installation; • All statutory and relevant codes which are applicable to the gas installation; • All statutory requirements in government laws and relevant regulations of government departments. 2. The design pressure of the Gas Installation is __________ barg. ____________________________ Signature and Stamp of DR / Date Name : _______________________________ PE / LGSW * No. : ______________________ GD2 (0424) CERTIFICATE OF FINAL PRESSURE TEST GD2 Appendix 2 PowerGas Ltd c/o HOS (Gas Distribution Projects) SP PowerGrid Ltd Through Retailer _______________________________ Signature, Name & Designation of Retailer Representative ____________________________ Name of Retailer ___________________________________________ (Project Name) ___________________________________________ (Address of Premises / Development) 1. I, Designated Representative (DR) of the above project, hereby certify that the Gas Installation from the GSIV up to the Meter Installation (excluding GSIV and Meter) has been successfully tested and passed the final pressure test in accordance with the requirements of: Codes / Standards □ □ (Please tick below where applicable) Singapore Standard, SS 608 – Code of Practice for Gas Installation; or Other relevant code / standard: Pressure Test □ □ □ Test Pressure (Barg) Duration (Hour) Date Passed First test Second test Other test 2. I hereby declare that the design pressure and maximum instantaneous flowrate for the above Gas Installation is in accordance the submission stated in our GD1 form. Should there be changes to the parameters, the DR shall inform Gas Distribution Planning Section (through the gas retailer) to evaluate changes before they are implemented. 3. I shall notify all parties concerned that the Gas Installation has been completed and pressure tested. _______________________________ Signature and Stamp of DR / Date Name : _______________________________ PE / LGSW * No. : ______________________ * Delete where applicable GD2 (0424) PowerGas Ltd c/o HOS (Gas Distribution Projects) SP PowerGrid Ltd Through Retailer FORM GD3 - CERTIFICATE OF PROOF TEST _______________________________ Signature, Name & Designation of Retailer Representative ____________________________ Name of Retailer ___________________________________________ (Project Name) ___________________________________________ (Address of Premises / Development) I, Designated Representative (DR) of the above project, hereby certify that the Gas Installation for the above project from the GSIV up to the Meter Installation (excluding GSIV and Meter) have been tested and successfully passed the proof test 1 on _____________ (date). 2. I further certify that the test pressure has been released and the said Gas Installation is currently at atmospheric pressure. Accordingly, I hereby request to proceed with the connection and gas admittance. 3. I shall undertake to purge and commission the Gas Installation from the GSIV up to the Meter Installation (excluding GSIV and Meter) immediately after the gas admittance. _______________________________ Signature and Stamp of DR / Date Name : _______________________________ PE / LGSW * No. : ______________________ 1 Proof test shall be conducted in accordance with the requirements of Singapore Standard SS 608 for installation designed to operate up to 50 kPa or 20 kPa respectively, otherwise, proof test shall be carried out at 100 kPa or the operating pressure, whichever is lower, for a period of 30mins. REQUEST FOR INTERIM ADMITTANCE OF GAS I, Designated Representative (DR) of the above project, hereby certify that the Gas Installation for the above project from the GSIV up to the Meter Installation (excluding GSIV and Meter) have been prepared and is ready for purging and commissioning. Please proceed to admit gas for the purpose of purging and commissioning. ______________________________ Signature and Stamp of DR / Date Name : _______________________________ PE / LGSW * No. : ______________________ * Delete where applicable GD3 (0424) FORM GD4 - AUTHORISATION TO TURN ON GAS METER CONTROL VALVE Date : ________________ PowerGas Ltd c/o HOS (Gas Distribution Projects) SP PowerGrid Ltd ________________________________________ (Project Name) ________________________________________ (Address of Premises / Development) I, Project Coordinator (PC) of the above project, certify that all legal requirements pertaining to gas safety have been complied with, including (but not limited to) (*) Regulation 3(4)(b) of the Gas (Supply) Regulations. 2. I hereby authorise PowerGas to turn on the Gas Meter Control Valve on my behalf now on ____________ (date) at ______________ (time). ____________________________________ Signature of PC Name : _____________________________ Designation : ________________________ Name of Retailer : ____________________ * Regulation 3(4)(b) of the Gas (Supply) Regulations states that – where an application for a supply of gas (or for an increase to an existing supply) is made to a gas retailer – the relevant gas retailer shall prior to turning on the gas supply at the relevant gas meter control valve, ensure that the appropriate test as specified in the Gas Supply Code is conducted on the gas appliance and the consumer’s internal pipe including the meter installation to ascertain that it is safe to turn on the gas supply. GD4 (0424)

Media Release Electricity Tariff Revision For The Period 1 July to 30 Sep 2023 Singapore, 30 June 2023 – For the period from 1 July to 30 September 2023, electricity tariff (before GST) will increase by an average of 1.2% or 0.31 cent per kWh compared with the previous quarter. This is due to higher energy costs (as detailed in Appendix 1) compared with the previous quarter. For households, the electricity tariff (before GST) will increase from 27.43 to 27.74 cents per kWh for the period 1 July to 30 September 2023. The average monthly electricity bill for families living in HDB four-room flats will increase by $1.14 (before GST). SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). Please refer to Appendix 1 for the components of the electricity tariff, Appendix 2 for the tariffs approved by EMA, and Appendix 3 for the average monthly electricity bills for households.   Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Appendix 2 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS FOR HOUSEHOLDS TARIFF WEF 1 JULY 2023 (before GST)

About SP GroupBoard of DirectorsExecutive Leadership TeamAwards & AffiliationsAnnual ReportsSustainability Annual Reports Chairman's Message 2025 Transforming with purpose and resilience - Click on button below to read our Chairman's Message for the year 2025 Read Chairman's Message SP Group Financial Statements Year ended 31 Mar 2025 SP PowerAssets Limited Financial Statements Year ended 31 Mar 2025 Past Annual Reports Annual Report Year 2023/2024 Annual Report Year 2022/2023 Annual Report Year 2021/2022 Annual Report Year 2020/2021 Annual Report Year 2019/2020 Annual Report Year 2018/2019 Annual Report Year 2017/2018 Annual Report Year 2016/2017 Annual Report Year 2015/2016 Annual Report Year 2014/2015 Annual Report Year 2013/2014 Annual Report Year 2012/2013 Annual Report Year 2011/2012 Annual Report Year 2010/2011 Annual Report Year 2009/2010 Annual Report Year 2008/2009 Annual Report Year 2007/2008 Annual Report Year 2006/2007 Annual Report Year 2005/2006

SPSRM MFA User Guide - Version 1.01 (Jan 2023) ____________________________________________________________________________________ SPSRM Multi Factor Authentication User Guide ____________________________________________________________________________________ SPSRM MFA User Guide - Version 1.01 (Jan 2023) TABLE OF CONTENTS 1. General Information ............................................................................................................................................ 4 2. System Requirements ......................................................................................................................................... 4 3. Installing the SAP Authenticator App ............................................................................................................. 5 4. Log on to MFA Registration ............................................................................................................................... 6 4.1. Log on to MFA Registration .............................................................................................................. 6 4.2. Select Set Up Account on Device .................................................................................................... 7 5. Mobile Device Set Up .......................................................................................................................................... 8 5.1. Log on to MFA Registration .............................................................................................................. 8 5.2. Password for SAP Authenticator APP ............................................................................................ 9 5.3. Add Account .......................................................................................................................................10 5.4. Enable Scan QR Code Function ......................................................................................................11 5.5. Install QR Code/Bar Code Scanner App (For Android Phone Only) .....................................12 5.6. Use Mobile Device to Scan QR Code on Work Computer ......................................................13 5.7. Enter Confirmation Code.................................................................................................................14 5.8. Completion of set up ........................................................................................................................15 6. Accessing SRM Portal with MFA .....................................................................................................................16 6.1. Enter Credentials (User ID and Password)..................................................................................16 6.2. Obtain Passcode from SAP Authenticator App .........................................................................16 6.3. Enter Passcode ...................................................................................................................................17 7. Set Up Another Mobile Device (Optional)...................................................................................................18 7.1. Install App and Log on to MFA Registration Page ....................................................................18 7.2. Enter Passcode ...................................................................................................................................19 7.3. Mobile Device Setup ........................................................................................................................20 7.4. Log On to SRM Portal .......................................................................................................................20 8. Second Account MFA Registration On Same Mobile Device (Optional) .............................................21 8.1. Launch SAP Authenticator App .....................................................................................................21 8.2. Add New Account ..............................................................................................................................22 2 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8.3. Select Account to Display Passcode .............................................................................................22 9. Disable and Delete MFA Registered Account On Mobile Device (Trouble-shooting)......................23 9.1. Disable Account .................................................................................................................................23 9.2. Deleting account from Mobile Device .........................................................................................26 10. FAQs ......................................................................................................................................................29 3 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 1. General Information Multi Factor Authentication (MFA) is a security feature for the SP Group Supplier Relationship Management System (SRM Portal) that requires users to provide two verification factors to gain access the SRM Portal. In addition to the standard User ID and Password, users will also be required to enter the passcode that is obtained from the MFA application installed in their mobile device. 1.1. Purpose Of User Guide This document is intended to guide users on the following: • How to install the required MFA application - SAP Authenticator App • How to set up SAP Authenticator App on your mobile device • How to log into SRM Portal using the SAP Authenticator App • Troubleshooting issues that may be encountered 1.2. SPSRM Portal URL URL to SPSRM Portal: https://srm.spgroup.com.sg 1.3. Contact Us If you have any enquiries, please contact us at: SRM Support Telephone: 65 6916 8839 E-mail address: srmsupport@spgroup.com.sg Operating hours (Singapore Time): - Mon to Fri: 8:30am to 12:30pm; 1:30pm to 5:00pm - Closed on Sat, Sun & Public Holidays 2. System Requirements The following are required to access and perform activities on SRM portal with the MFA activated: • Mobile Device (IOS or Android) • Internet connection • Computer with the following web browser: o Windows Operating System: Edge or Chrome o Mac Operating System: Safari • Browser settings: o Pop-up blocker must be disabled/turned off o Zoom is set to 100% 4 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 3. Installing the SAP Authenticator App Download and install the SAP Authenticator App on your mobile device, the App can be found in APP Store for iOS device and Google Play Store for Android device. IOS (App Store) Android (Google Play) Scan below QR code for IOS device Scan below QR code for Android device 5 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 4. Log on to MFA Registration 4.1. Log on to MFA Registration Use your work computer to access the SRM Portal at URL: https://srm.spgroup.com.sg. Click on the link for MFA Registration as shown. Click Here Enter the User ID and Password and click Log On. Notes: If you are a new user accessing the SRM Portal for the FIRST time, please refer to the FAQ section Question 8 for details on how to get your User ID and Password. 1. Enter User ID 2. Enter Password 3. Click on Logon 6 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 4.2. Select Set Up Account on Device At the Mobile Device setup page, click Set up Account on Device. Click Here When you see the screen below, switch to your mobile device installed with the SAP Authenticator App and follow the next steps. 7 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5. Mobile Device Set Up 5.1. Log on to MFA Registration Access to your mobile device and launch the SAP authenticator App. Tap on the Start Setup button. IOS Device Android Device 8 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.2. Password for SAP Authenticator APP Default App Password setting is ON - This requires you to setup and use a separate password to launch the SAP Authenticator App. If you do not wish to use a separate password to launch the SAP Authenticator App, please switch this setting to OFF. IOS Device Android Device 2. Tap OK This Status is ON. Tap here, it will set to OFF This Status is ON. 1. Tap here, it will set to OFF 9 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.3. Add Account Tap on the Add Account button. IOS Device Android Device 10 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.4. Enable Scan QR Code Function IOS Devices: Switch selector to ON to enable scan the QR code and tap OK to allow access to camera. Android Devices: Tap Scan QR code and (if necessary) tap Yes to install Barcode Scanner. IOS Device Android Device This status is OFF, click it to enable Scan QR Code Tap Scan QR Code IOS Device Android Device Tap Yes Tap OK 11 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.5. Install QR Code/Bar Code Scanner App (For Android Phone Only) Go to Google Play store to install QR Code/Bar Code Scanner App if your Android device does not have any Bar Code Scanner App installed. Android Device Step 1 Step 2 Install a QR Code/Bar Code Scanner from google Play Install a QR Code/Bar Code Scanner from google Play Tap Install Scanner get installed when you can see Open 12 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.6. Use Mobile Device to Scan QR Code on Work Computer Use your mobile device to scan the QR code displayed on your work computer’s Set Up Account on First Device page from paragraph 4.2 above. IOS Device Use Mobile device to scan the QR code displayed on laptop or PC. Android Device Use Mobile device to scan the QR code displayed on laptop or PC. 13 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.7. Enter Confirmation Code Enter the Confirmation Code from your work computer’s Set Up Account on First Device page from paragraph 4.2 above. Tap on Done / Confirm. IOS Device 2. Tap Done 1. Enter Conformation Code Android Device 1. Enter Conformation Code 2. Tap Confirm 14 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.8. Completion of set up You should be able to see a 6-Digit Passcode on the SAP Authenticator App which can be used to log into SRM Portal. IOS Device Android Device Switch to your work computer and click Finish button to complete the set up of MFA feature for your SRM account. Click Here to Finish the Set Up 15 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 6. Accessing SRM Portal with MFA 6.1. Enter Credentials (User ID and Password) Enter your User ID and Password and click on Log On. 1. Enter User ID 2. Enter Password 3. Click on Logon 6.2. Obtain Passcode from SAP Authenticator App Launch SAP Authenticator App on your registered mobile device to obtain the Passcode. IOS Device Android Device 16 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 6.3. Enter Passcode Enter Passcode in SRM Portal and click Log On. 1. Enter Passcode 2. Click on Logon k on Logon You are now logged in successfully. Notes: The Passcode will refresh every 30 seconds. Warning: Please DO NOT DELETE the SAP Authentication App in your mobile after registered successfully, you are required to Re-register again if so. 17 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7. Set Up Another Mobile Device (Optional) 7.1. Install App and Log on to MFA Registration Page If you want to set up a second or additional mobile device, you can do so by repeating steps from Section 3 on the new mobile device. Use your work computer and follow the steps in Section 4 to arrive at Set Up Account on Additional Device page as shown below. You will now need to switch to the First or any other previously registered mobile device to continue. 18 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7.2. Enter Passcode Open the SAP Authenticator App from the previous registered mobile device (Not the new device to be registered). Enter the Passcode displayed on App and click Submit. IOS /Android Device Previous Registered Device Enter Passcode and Click Submit A QR Code will be enabled for scanning. 19 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7.3. Mobile Device Setup Use the new device and repeat the steps in Section 5 to complete the set up. 7.4. Log On to SRM Portal The new device can now be used to generate the Passcode to log into SRM Portal following the steps in Section 6. 20 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8. Second Account MFA Registration On Same Mobile Device (Optional) If you want to set up a second account MFA Registration on the same mobile device, you can do so by repeating steps in Section 4 - Log on to MFA Registration. Thereafter, please continue with the following steps 8.1. Launch SAP Authenticator App Launch SAP Authenticator App on your mobile device, you will be routed to Passcode screen directly. Tap Back. IOS /Android Device Tap Here Tap on Edit to enable adding New Account. IOS /Android Device Tap Here 21 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8.2. Add New Account Tap on to go to QR scan page. IOS /Android Device Tap Here You can repeat steps from Section 5.4 - Enable Scan QR Code Function to complete the additional account. 8.3. Select Account to Display Passcode When logging into SRM Portal, you will need to select the particular account you are using to generate the Passcode for that account. Tap on User ID under Accounts to display the Passcode. IOS /Android Device Select the Account Tap Here 22 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 9. Disable and Delete MFA Registered Account On Mobile Device (Trouble-shooting) If you want to disable or delete your MFA Registered Account, please start with your laptop/work computer. You can do so by repeating steps in Section 4.1 - Log on to MFA Registration. Thereafter, please continue with the following steps. 9.1. Disable Account Click the Disable Account option on the Mobile Device Setup page. Click Here Warning: Disable Account affects ALL mobile devices that have been registered for that account 23 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) You will now need to enter the Passcode obtained from any mobile device registered for that account. Open the SAP Authenticator App from a registered mobile device. Enter the Passcode displayed on App and click Disable Account. The Registered Device IOS /Android Device Enter Passcode and Click Disable Account Disable account will affect all devices registered against this user ID. Remember to delete account (user entry) from mobile devices after account disabled. Click Yes to confirm disabling the account on all devices. Click Here 24 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Account is now successfully disabled. The account can be deleted from all devices. 25 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 9.2. Deleting account from Mobile Device Launch SAP Authenticator App on your mobile device, you will be routed to Passcode screen directly. Tap Back. IOS /Android Device Tap Here Tap on Edit to enable delete account. IOS /Android Device Tap Here Tap on CUT_CG_MPX). to delete the account (In this example we are deleting account IOS /Android Device Tap Here 26 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Tap on Delete button. IOS /Android Device Tap Here Confirm Remove Account, tap OK to proceed. IOS /Android Device Tap Here 27 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Account is removed from mobile device, tap Done to complete deletion process. IOS /Android Device Tap Here Notes: Post deleting MFA Registered Account, Passcode from existing device is no more useful, Warning message: Wrong Passcode. 28 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 10. FAQs Question 1: How do I transfer my MFA App to a new mobile device if I still have access to the previous registered mobile device or another registered device? Answer: You need the registered mobile which have access to the Passcode (From SAP Authentication App) ready, use this Passcode and Set Up Account on Additional Device (new mobile device). Refer to Section 7 - Set Up Another Mobile Device. Question 2: If I start to use a new mobile device without my previous registered mobile device, and have no more access to SAP Authentication App, how should I get the MFA App Passcode? Answer: In case loss of Device or Device is not working, please contact SRMSUPPORT@SPGROUP.COM.SG, SPSRM Admin Team will disable user previous registration (applicable to all registered devices if more than one), so that user can re-register with the new device. Question 3: If the SAP Authentication App was removed from my device accidently, how should I get the Passcode? Answer: If you have another registered device that can access the Passcode, please refer to Question 1. If that is your only device, you would have to re-register the MFA account with your mobile device. Refer to Section 3, Section 4, and Section 5. Question 4: Is it a must to disable account before delete it in the mobile App, can we just delete the App from the mobile? Answer: It’s always recommended to follow steps of disable account, delete the account and remove the App from the phone if you want to remove the access completely from the particular phone. Question 5: If the Contact Person account has been locked by the Authorised Representative after having registered MFA on their mobile device, would the Contact Person account still have access to SRM Portal and the SAP Authentication App? 29 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Answer: The Contact Person will still have access to the SAP Authentication App but would no longer be able to login to the SRM portal. Question 6: Can I use multiple mobile devices to scan the same QR code appeared in Work Computer at the same time? Answer: No, the QR code appeared in Mobile Device Setup Page is for single device usage. Question 7: What if the SAP Authentication App is not displaying Passcode or is not functioning correctly? Answer: In such instance, please contact SRMSUPPORT@SPGROUP.COM.SG Question 8: What if I am new user to SRM Portal, how do I get my user ID and Password? Answer: Please submit your bidder registration if you have not done so. You can refer to SPSRM Supplier Registration Guide. Upon approval granted, the contact person registered in Bidder registration will receive two separate emails with Login ID and password respectively. Question 9: What if I forgot my user ID or Password, or both? Answer: If you forgot Password, you can reset the password by access the URL https://srm.spgroup.com.sg to SRM Portal, on the homepage, click Password/UserID Reset. Click Here 30 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) If you forgot your User ID, and hold Authorised Representative Account, please send e-mail to srmsupport@spgroup.com.sg with the Authorised Representative’s e-mail address containing: If you hold Contact Person Account, your company Authorised Representative account possesses administrator rights to retrieve all Contact Persons created for the Company. You can approach the AR for the reset. Please refer to SPSRM User Guide (Resources – Procurement – SPSRM User Guide - Section 5.2.3) Question 10: How do I disable pop-up blocker? Answer: Chrome: Edge: 31 / 31

Gas Transmission Connection Forms Updated 13 Sep 24 Gas Transmission Connection Forms S/No. Form No. Description 1 GT1 Application for Gas Transmission Connection 2 GT2 Application for Admittance of Gas 3 GT3 Certificate of Proof Test 4 GT4 Authorisation to Turn on Gas Meter Control Valve FORM GT1 - APPLICATION FOR GAS TRANSMISSION CONNECTION To: PowerGas Ltd c/o HOS (Gas Transmission Planning) SP PowerGrid Ltd Through Shipper _________________________________ _____________________________ Signature, Name & Designation Name of Shipper of Shipper Representative GAS CONNECTION TO: __________________________________________________________________ (Project Name) __________________________________________________________________ (Address of Gas Fitting) I would like to apply for connection to the PowerGas’ gas transmission pipeline network / modification to gas installation* for the above project. I hereby submit the following documents and certify that the information provided is correct: • Consumer Project Data information (Appendix 1) • Location / site plan showing the project site and the proposed connection point • Location of Meter Installation where applicable. Name of Applicant : ______________________ Designation : ___________________________ Company : _____________________________ Signature/ Date: ________________________ *Delete where applicable GT1 (0924) FORM GT1 - APPLICATION FOR GAS TRANSMISSION CONNECTION CONSUMER PROJECT DATA SHEET Appendix 1 Project name Address Type of Application Customer Type Brief description of project / proposal (please attach location plan of the project with proposed connection point if new connection if required) Consumer Information � � � � New connection Modification to existing gas installation Power Station Industrial User Application of gas Gas consumption duration per day Expected gas admittance date (DD/MM/YY) Gas usage Design pressure of user’s gas facility Gas Consumption Information Genco / Co-Gen / Tri-Gen / Boiler / Cooking / Water Heating / Others* If Others, please specify : _______ 8 / 12 / 24* hours or specify : _______ Issued with Generator Licence? Yes / No* If gas supply is meant for interim use (less than 5 yrs), please specify duration of gas usage in years: __________ Barg New / additional* Pipeline capacity required Injection point (location) Offtake point (location) Gas Supply and Demand Information MMBtu / hr New / additional* Load profile required (please indicate NIL if no additional gas is required) Maximum Daily Quantity (please indicate NIL if no additional gas is required) MROP at GSIV (22.76 barg or lower) Year 1 Year 2 Year 3 Year 4 Year 5 Yes / No* BBtu / year BBtu / year BBtu / year BBtu / year BBtu / year BBtu / day Barg Meter Installation by Transporter? If Yes, please indicate meter sizing parameters : Max flowrate : ____________________ BBtu / hr Min flowrate : ____________________ BBtu / hr *Delete where applicable GT1 (0924) FORM GT1 - APPLICATION FOR GAS TRANSMISSION CONNECTION Appendix 1 Technical Parameters (for Genco/Co-Gen Only) Trip Pressure of Offtake Point Barg Fuel Changeover (FCO) Profile To attach the profile Ramp up rate on Primary Fuel Ramp up rate on Secondary Fuel (e.g. Diesel) Rated Capacity on Diesel Deload Rate on Primary Fuel MW/min MW/min MW MW/min Submitted by Applicant Confirmation by Shipper Name of Company : Name of Shipper : Name of Officer : Name of Officer : Designation : Designation : Date : Date : I agree with the above information provided by the applicant. Signature : Signature: Note : The above is for information purposes only. PowerGas may not be able to nor is obliged to fulfil any of the above requirements. *Delete where applicable GT1 (0924) PowerGas Ltd c/o HOS (Gas Transmission Projects) SP PowerGrid Ltd Through Shipper _____________________________ Signature, Name & Designation of Shipper Representative FORM GT2 - APPLICATION FOR ADMITTANCE OF GAS ___________________________________________ (Name of Project) ___________________________________________ (Address of Gas Fitting) _____________________________ Name of Shipper (A) I, the Designated Representative (DR) of the above project, certify that the Gas Fitting from, but excluding, the GSIV up to, [and including / but excluding]*, the Meter Installation, has been, I. Designed and constructed in accordance with the requirements of the relevant Legislations, Regulations, Codes and Practices. A copy of the “Certificate of Completion” (Appendix 1) is attached; II. III. Successfully tested and passed the final pressure test and that it is leak free. A copy of the “Certificate of Final Pressure Test” (Appendix 2) is attached; Capped / blanked / plugged off at all end points I certify that the Consumer’s Internal Pipe is not connected to and is physically separated from the outlet of the Meter Installation. I further certify that the Gas Fitting from, but excluding, the GSIV up to, [and including / but excluding]* the Meter Installation is ready to receive gas. I undertake to conduct the necessary proof test on the Gas Fitting from, but excluding, the GSIV up to, [and including / but excluding]*, the Meter Installation and submit the “Certificate of Proof Test” (Form GT3) immediately prior to the connection and gas admittance. _____________________________________ Name: _________________________ Signature and Stamp of PE / Date PE No. : ________________________ __________________________________________________________________________ (B) I hereby request for admittance of gas to the Gas Installation / Gas Fittings up to, [and including / but excluding]* the Meter Installation on ________________. ___________________________________ This is to confirm gas admittance shall be Signature of Applicant / Date carried out on _______________. Please Name: _____________________________ notify all relevant personnel to be present on site. Designation: _____________________ To the Shipper: _____________________ SPPG Officer-in-charge *Delete where applicable GT2 (0924) FORM GT2 - APPLICATION FOR ADMITTANCE OF GAS Appendix 1 PowerGas Ltd c/o HOS (Gas Transmission Projects) SP PowerGrid Ltd Through Shipper _____________________________ Signature, Name & Designation of Shipper Representative CERTIFICATE OF COMPLETION ___________________________________________ (Name of Project) ___________________________________________ (Address of Gas Fitting) _____________________________ Name of Shipper I, the Designated Representative (DR) of the above project, hereby certify that the Gas Fitting for the above project from, but excluding, the GSIV up to [and including / but excluding]* the Meter Installation have been designed and all gas service works has been carried out in compliance with the requirements of the latest revision of the following: • Gas Act (Cap 116A); • Gas (Supply) Regulations; • Gas (Metering) Regulations; • Gas Supply Code; • Gas Metering Code; • Singapore Standard, SS 608 – Code of Practice for Gas Installation; • Other applicable code / standard : ______________________ • All relevant acts, regulations and rules which are applicable to the gas installation; • All statutory and relevant codes which are applicable to the gas installation; • All statutory requirements in government laws and relevant regulations of government departments. 2 I further certify that the design pressure of the above Gas Fitting is ______ Barg. _____________________________________ Signature and Stamp of PE / Date Name: _________________________ PE No. : _______________________ *Delete where applicable GT2 (0924) FORM GT2 - APPLICATION FOR ADMITTANCE OF GAS Appendix 2 PowerGas Ltd c/o HOS (Gas Transmission Projects) SP PowerGrid Ltd Through Shipper CERTIFICATE OF FINAL PRESSURE TEST _____________________________ Signature, Name & Designation of Shipper Representative ___________________________________________ (Name of Project) ___________________________________________ (Address of Gas Fitting) _______________________________ Name of Shipper I, Designated Representative (DR) of the above project, hereby certify that the Gas Fitting from, but excluding, the GSIV up to, [and including / but excluding]*, the Meter Installation, has been successfully tested at _____________ (Barg) for ________ (hrs) and passed the final pressure test on ____________ (date) in accordance to the requirements of: Note: Please tick where applicable □ Singapore Standard, SS 608 – Code of Practice for Gas Installation; or □ Other applicable code / standard : ______________________ 2 I hereby declare that the Maximum Allowable Operating Pressure (MAOP) is ________________ (Barg). _____________________________________ Signature and Stamp of PE / Date Name: _________________________ PE No. : ________________________ *Delete where applicable GT2 (0924) FORM GT3 - CERTIFICATE OF PROOF TEST PowerGas Ltd c/o HOS (Gas Transmission Projects) SP PowerGrid Ltd Through Shipper _____________________________ Signature, Name & Designation of Shipper Representative ______________________________ Name of Shipper ___________________________________________ (Name of Project) ___________________________________________ (Address of Gas Fitting) I, Designated Representative (DR) of the above project, hereby certify that the Gas Fitting for the above project from, but excluding, the GSIV up to, [and including / but excluding]*, the Meter Installation have been successfully proof tested and passed the proof test 1 on _____________ (date). 2 I further certify that the test pressure has been released and the said Gas Fitting is currently at atmospheric pressure. Accordingly, I hereby request to proceed with the connection and gas admittance. 3 I shall undertake and proceed to purge and commission the Gas Fitting from, but excluding, the GSIV up to [and including / but excluding]* the Meter Installation after the gas admittance. _____________________________________ Signature and Stamp of PE / Date Name: _________________________ PE No. : _________________________ 1 Proof test shall be conducted in accordance to the requirements of SS 608 or CP 51 where applicable for installation designed to operate up to 50 kPa and 20 kPa respectively. Otherwise, proof test shall be carried out at 100 kPa or the operating pressure, whichever is lower, for a period of 30 mins. REQUEST FOR INTERIM ADMITTANCE OF GAS I, Designated Representative (DR) of the above project, hereby certify that the Gas Installation for the above project from, but excluding, the GSIV up to [and including / but excluding]* the Meter Installation have been prepared and is ready for purging and commissioning. Please proceed to admit gas for the purpose of purging and commissioning. _____________________________________ Signature and Stamp of PE / Date Name: _________________________ PE No. : _________________________ *Delete where applicable GT3 (0924) FORM GT4 - AUTHORISATION TO TURN ON GAS METER CONTROL VALVE Date : ________________ PowerGas Ltd c/o HOS (Gas Transmission Projects) SP PowerGrid Ltd ________________________________________ (Project Name) ________________________________________ (Address of Gas Installation) I, Consumer / PE *, of the above project hereby authorise PowerGas to open the Gas Meter Control Valve on my behalf now on ____________ (date) at ______________ (time) for the purpose of gas turn on. __________________________________ Signature of Consumer / PE Name : ___________________________ Designation : _______________________ *Delete where applicable GT4 (0924)