SP Energy HubAnnual ReportReliabilitySustainabilityInnovation Pushing boundaries to impact future generations RELIABILITY Managing high voltage equipment is all in a day’s work for our senior engineer Tan Jie Yi. She works in the Transmission Operation and Maintenance team, part of the 24/7 operations that contribute to Singapore’s world-class network reliability. No detail is too small when conducting maintenance work for switchgears – key components in the smooth distribution of electricity to customers in industries, businesses and households. With 13 years of engineering experience under her belt, Jie Yi is unfazed by the technical and hands-on nature of her job. Join us as we discover how Jie Yi’s career has come “full circle” for her and has fuelled her passion in engineering. Tan Jie Yi, Senior Engineer in Transmission Operation and Maintenance team, finds joy and fulfilment in keeping the nation’s world-class electricity grid running. Finding her path into the engineering industry more than a decade ago, Jie Yi’s passion for scaling new heights led her to where she is today in SP Group. Formerly in the switchgear manufacturing industry, Jie Yi literally switched gears when she joined SP, as she deepened her technical expertise by learning to manage the full cycle of switchgears – from installation to maintenance. “Now that I’m on the client side, I can better appreciate the priorities and challenges faced during maintenance and understand how we can address them during the project installation phase. Like most engineers, I enjoy problem-solving. The adrenaline rush keeps me going!”   Here, we see Jie Yi assisting to perform switching work in a transmission substation. Electrical networks have to be shut down safely before maintenance work can be carried out. The team performs equipment maintenance and renewal according to a rigorous schedule. When asked about what it takes to prove her mettle in a field that has been conventionally male-dominated, Jie Yi’s advice is to strengthen one’s competency. “You need to put in effort to have sound knowledge of the operations and protocols. Gender doesn’t get in the way when you can stand up to the quality of your work.” Jie Yi is currently undergoing training to attain her switching certificate. This will allow her to operate high-voltage equipment independently. Jie Yi’s advice to those interested in engineering is to start from ground up to build a strong knowledge foundation, and always be hungry to know and learn more. “When you start from the bottom, there is nowhere to go but up,” she shares. This philosophy is mirrored in her own career, where she started as an engineering assistant and worked her way up to become a project manager. To Jie Yi and her team, they believe that the work they are doing today, is an investment for generations to come. This also holds true as she embarked on a new journey as a first-time mum to twins!  TAGS PEOPLE OF SPRELIABILITY YOU MIGHT BE INTERESTED TO READ SP Group hosts energy leaders at the 25th AESIEAP CEO Conference in Singapore Underground wonders Hasinah leads in the coordination between LTA and SP Group on island-wide projects such the Thomson-East Coast Line and the integrated North South Corridor. Guardians of the Grid Executive Engineer Mohamad Elmi Sha Bin Mohamad Nasir and his colleagues at SP Group's Distribution Control Centre are part of the unit that oversees Singapore’s electricity grid round the clock.

Consumption_Gas Average consumption of Gas (kWh) Premises Types Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 HDB 1-Room 36 38 38 37 38 35 34 33 35 35 34 35 HDB 2-Room 36 37 38 38 40 37 34 34 36 36 34 35 HDB 3-Room 49 50 52 53 56 50 48 47 51 51 49 50 HDB 4-Room 61 61 64 66 69 62 58 58 62 63 61 62 HDB 5-Room 67 65 70 73 77 68 64 63 69 70 68 69 HDB Executive 70 70 74 78 82 73 68 68 72 74 72 73 Apartment 83 85 91 94 93 80 76 77 82 86 88 88 Terrace 103 100 108 120 114 93 97 98 98 105 107 108 Semi-Detached 118 115 120 133 130 117 105 115 115 120 117 120 Bungalow 200 213 192 220 234 209 168 197 185 198 206 202

Singapore Institute of Power and Gas Perform Polyethylene Pipes Joining Process Course Code: GPL10 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • List the Polyethylene Pipeline Systems, Plastic materials, PowerGas’ approval requirements, PE pipeline design, construction and the various types of assembly methods • Describe the special tools and equipment needed for electro & butt fusion jointing, PE Pipeline’s operation & maintenance, PE rehabilitation techniques applied in the gas industry and the future development of the PE resin MAIN CONTENTS • Understand the characteristics and properties of Polyethylene • Understand the PE pipe approval requirement • Get to know: MRS, SDR, Design formula, safety factor of PE pipeline systems • Design a PE gas pipeline system • Able to appreciate different types of fusion jointing techniques • Know how to carry out a house connection, or branch off • Know the PE hot-tapping techniques. • Understand the advantages in the construction of a PE pipeline system • Appreciate the PE quality assurance & traceability • Know varies PE pipeline rehabilitation techniques • Know about the future development of the PE resin METHODOLOGY Lecture and practical session TARGET AUDIENCE Engineering and technical staff who are required to carry out or supervise PE pipe joints or related work COURSE DETAILS Duration : 29.5 hours Mode of Delivery : Face-to-face Certification : SIPG Certificate of Completion PDU by PE Board : Pending Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Safety shoes • Safety helmet • Safety vest • Palm-coated gloves COURSE FEES Full Course Fee : S$3,200 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323

MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 OCTOBER TO 31 DECEMBER 2022 Singapore, 30 September 2022 – For the period from 1 October to 31 December 2022, electricity tariff (before 7% GST) will decrease by an average of 1.4% or 0.42 cent per kWh compared with the previous quarter. This is due to lower energy costs compared with the previous quarter. For households, the electricity tariff (before 7% GST) will decrease from 30.17 to 29.74 cents per kWh for the period 1 October to 31 December 2022. The average monthly electricity bill for families living in HDB four-room flats will decrease by $1.55 (before 7% GST). *before 7% GST SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). Please refer to Appendix 1 for the components of the electricity tariff, Appendix 2 for the tariffs approved by EMA, and Appendix 3 for the average monthly electricity bills for households. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. b) Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. c) Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q4 2022 TARIFF FOR HOUSEHOLDS (before 7% GST) Market Admin & PSO Fee (No change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.3%) Network Costs (No Change) 5.94¢/kWh (20.0%) Energy Costs (Decrease by 0.43¢/kWh) 23.34¢/kWh (78.5%) ELECTRICITY TARIFFS FROM 1 OCTOBER 2022 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month Existing Tariff (without GST) New Tariff (without GST) Appendix 2 New Tariff (with 7% GST) 30.17 29.74 31.82 30.17 29.74 31.82 11.95 11.95 12.79 17.93 17.93 19.19 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 27.81 27.17 29.07 Off-peak period (11.00pm to 7.00am) 16.49 16.69 17.86 Reactive power Charge ¢/chargeable kVARh 0.59 0.59 0.63 HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month 11.95 11.95 12.79 Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh 17.93 17.93 19.19 Peak period (7.00am to 11.00pm) 27.59 26.95 28.84 Off-peak period (11.00pm to 7.00am) 16.48 16.68 17.85 Reactive power Charge ¢/chargeable kVARh 0.59 0.59 0.63 EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month 10.09 10.09 10.80 Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh 15.14 15.14 16.20 Peak period (7.00am to 11.00pm) 26.57 25.96 27.78 Off-peak period (11.00pm to 7.00am) 16.35 16.56 17.72 Reactive power Charge ¢/chargeable kVARh 0.48 0.48 0.51 AVERAGE MONTHLY ELECTRICITY BILLS FOR HOUSEHOLDS TARIFF WEF 1 OCTOBER 2022 (before 7% GST) Appendix 3 Type of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 142.80 43.08 42.47 (0.61) (1.4) HDB 2 Room 185.65 56.01 55.21 (0.80) (1.4) HDB 3 Room 263.80 79.59 78.45 (1.14) (1.4) HDB 4 Room 360.76 108.84 107.29 (1.55) (1.4) HDB 5 Room 420.27 126.80 124.99 (1.81) (1.4) HDB Executive 514.50 155.22 153.01 (2.21) (1.4) Apartment 523.49 157.94 155.69 (2.25) (1.4) Terrace 833.14 251.36 247.78 (3.58) (1.4) Semi-Detached 1,097.23 331.03 326.32 (4.71) (1.4) Bungalow 2,144.09 646.87 637.65 (9.22) (1.4) Average 406.68 122.70 120.95 (1.75) (1.4)

Singapore Institute of Power and Gas Distribution Low Voltage Cable Jointing Proficiency Course Code: ECL15 SFC-Eligible | Course Reference Number: TGS-2022012930 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Understand the approach of distribution cables jointing • Understand the importance of safety at work • Apply Risk Assessment during site work • Perform LV cable joints, terminations and special joints MAIN CONTENTS Theory • Basic electricity/power system and earthing • Cable laying, construction and rating • General worksite safety in cable jointing work • Types of cable joint material methods and tools Practical • Application of cable jointing • Performing correct cable joints, terminations and special joints • Effective use of cable joint equipment and materials METHODOLOGY Lecture and practical session TARGET AUDIENCE Technical staff who are keen to be proficient in low voltage cable jointing work PRE-REQUISITES • Pass in GCE N/O Level English Language or attain Workplace Literacy (WPL) Proficiency Level 4 in English • At least NITEC in Engineering • No colour deficiency Note: All participants must pass the theory assessment before proceeding to practical sessions. COURSE DETAILS Duration : 126 hours (Theory: 10.5 hours; Practical: 115.5 hours) Mode of Delivery : Face-to-face Certification : SIPG Certificate of Completion PDU by PE Board : 7 Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Safety Shoes • Rubber Gloves • Fire Retardant Clothing (FRC) • Face Shield Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas COURSE FEES Full Course Fee : S$10,000 (before GST) For Singapore Citizens/PR/LTVP+* : S$3,000 (before GST) ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jun-21 Oct-21 Nov-21 Dec-21 Jan-22 Feb-22 Mar-22 Apr-22 May-22 Jun-22 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 HDB 1-Room 154 140 144 146 137 135 128 140 145 150 139 143 139 132 130 127 125 121 111 127 142 152 147 145 143 HDB 2-Room 204 184 190 191 183 182 169 183 189 199 186 186 184 172 171 165 166 158 148 166 185 202 190 190 189 HDB 3-Room 292 260 261 267 253 253 239 259 268 276 259 264 257 245 245 235 233 226 212 242 270 288 271 272 269 HDB 4-Room 400 352 354 369 351 349 329 354 370 380 356 361 354 333 334 320 318 309 289 326 367 391 371 371 367 HDB 5-Room 465 407 410 433 406 408 382 411 431 445 414 420 416 388 389 373 369 363 338 381 428 456 437 434 427 HDB Executive 574 499 495 525 497 498 470 500 527 543 506 514 504 472 476 448 453 443 414 473 528 561 531 536 528 Apartment 609 512 540 548 497 503 488 533 573 576 527 523 519 498 496 469 450 425 414 465 543 585 546 514 515 Terrace 891 772 768 828 789 811 771 816 873 865 817 833 815 781 785 752 748 727 686 756 867 902 868 866 859 Semi-Detached 1,225 1,030 1,049 1,133 1,078 1,099 1,029 1,090 1,196 1,174 1,092 1,097 1,091 1,030 1,054 995 997 962 930 1,024 1,182 1,233 1,159 1,134 1,150 Bungalow 2,433 2,041 2,186 2,210 2,194 2,141 2,063 2,218 2,365 2,403 2,168 2,144 2,146 2,004 2,182 1,986 2,073 1,938 1,901 2,016 2,303 2,482 2,320 2,219 2,298

Cents/kWh MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JULY TO 30 SEPTEMBER 2019 Singapore, 29 June 2019 – For the period from 1 July to 30 September 2019, electricity tariffs (before 7% GST) will increase by an average of 6.4% or 1.43 cents per kWh compared with the previous quarter. This is mainly due to the higher cost of natural gas for electricity generation compared with the previous quarter. For households, the electricity tariff (before 7% GST) will increase from 22.79 to 24.22 cents per kWh for 1 July to 30 September 2019. The average monthly electricity bill for families living in four-room HDB flats will increase by $5.20 (before 7% GST) (see Appendix 3 for the average monthly electricity bill for different household types). Quarterly Household Electricity Tariff* 25.00 24.00 23.00 22.00 21.00 20.00 19.00 18.00 17.00 16.00 15.00 23.65 24.13 23.85 24.22 22.79 22.15 21.56 20.30 Oct - Dec '17 Jan - Mar '18 Apr - Jun '18 Jul - Sep '18 Oct - Dec '18 Jan - Mar '19 Apr - Jun '19 Jul - Sep '19 *before 7% GST SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg ELECTRICITY TARIFFS FROM 1 JULY 2019 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month Existing Tariff (without GST) New Tariff (without 7% GST) Appendix 1 New Tariff (with 7% GST) 22.79 24.22 25.92 22.79 24.22 25.92 8.90 8.90 9.52 13.35 13.35 14.28 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 20.15 21.74 23.26 Off-peak period (11.00pm to 7.00am) 12.28 13.26 14.19 Reactive power Charge ¢/chargeable kVARh 0.59 0.59 0.63 HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh 8.90 8.90 9.52 13.35 13.35 14.28 Peak period (7.00am to 11.00pm) 19.93 21.52 23.03 Off-peak period (11.00pm to 7.00am) 12.27 13.25 14.18 Reactive power Charge ¢/chargeable kVARh 0.59 0.59 0.63 EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month 7.87 7.87 8.42 Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh 11.81 11.81 12.64 Peak period (7.00am to 11.00pm) 19.03 20.60 22.04 Off-peak period (11.00pm to 7.00am) 12.17 13.15 14.07 Reactive power Charge ¢/chargeable kVARh 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network costs (paid to SP PowerAssets): This fee is reviewed annually. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q3 2019 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.7%) %) Network Costs (No Change) 5.44¢/kWh (22.5%) Energy Costs (Increase by 1.43¢/kWh) 18.32¢/kWh (75.6%) Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JULY 2019) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 134.35 30.62 32.54 1.92 6.3 HDB 2 Room 179.60 40.93 43.50 2.57 6.3 HDB 3 Room 274.04 62.45 66.37 3.92 6.3 HDB 4 Room 363.41 82.82 88.02 5.20 6.3 HDB 5 Room 422.94 96.39 102.44 6.05 6.3 HDB Executive 510.92 116.44 123.74 7.30 6.3 Apartment 576.39 131.36 139.60 8.24 6.3 Terrace 872.00 198.73 211.20 12.47 6.3 Semi-Detached 1,205.12 274.65 291.88 17.23 6.3 Bungalow 2,616.45 596.29 633.70 37.41 6.3 Average 440.15 100.31 106.61 6.29 6.3

User Guide (Electricity Retailers) V1.7.1 Last Updated 22 Sep 2022 Contents User Account Dashboard FAQs i. Requirements.................................................................................................................................................. 4 ii. User Registration............................................................................................................................................ 5 iii. Retrieval of Password.................................................................................................................................. 12 iv. Re-activation of Locked Account........................................................................................................... 16 i. Dashboard Features.................................................................................................................................... 21 ii. Applying for Revision of Contracted Capacity................................................................................ 22 iii. Activities You Can Perform on the Dashboard................................................................................. 27 i. Topic – User Account................................................................................................................................. 39 ii. Topic – Dashboard.......................................................................................................................................40 2 User Account 3 Requirements 1. A computer with the following web browser: � � GoogleChrome MicrosoftEdge 2. Your customer number (send an email to ebizenquiry@spgroup.com.sg if you do not have your customer number) 3. A valid email address 4. A scanner for subsequent submission of supporting documents in softcopy format 4 User Registration Step 1 -2 of 11 Step 1: Visit https://ebiz.spgroup.com.sg Step 2:Click on Create new account link. 2 5 User Registration Step 3 -5 of 11 Step 3: For “Type of User”, choose “Electricity Retailers” from the dropdown list. Step 4: Enter your Customer Number. Note: Send an email to ebizenquiry@spgroup.com.sg if you do not have your 10-digit customer number customer number. Step 5: Click on “Next”. 4 3 5 6 User Registration Step 6 - 7 of 11 Step 6: Enter your Preferred User ID. It will be used for subsequent log-on. Step 7: Enter all the remaining fields, indicate your consentby checking the declaration box and click on “Submit”. 6 7 7 7 User Registration Step 8 of 11 Step 8: An acknowledgement message will be shown on your screen upon successful submission. 8 User Registration Step 9 of 11 Step 9: An email will be sent to you from ias@notifications.sap.com to confirm that your account application has been submitted successfully. Click the link in the email to activate your account. If you do not receive the email in your inbox, please check your "spam" or "junk" folder. 9 User Registration Step 10 of 11 Step 10: Enter your preferred password and click Save. 10 User Registration Step 11 of 11 Step 11: The user registration is now completed. You can now close the browser window/tab. The button Continue can be ignored. Optional 11 Retrieval of Password Step 1 of 6 Step 1: If you have forgotten your password, click on the Account login issues link 1 12 Retrieval of Password Step 2 - 4 of 6 Step 2: Enter your registered email address. Step 3: Please select an option that is applicable. Step 4: Click on “Submit”. 2 3 4 13 Retrieval of Password Step 5 of 6 Step 5: An acknowledgement message will be shown on your screen. 14 Retrieval of Password Step 6 of 6 Step 6:You will receive an email with the link for you to reset your password. 15 Re-activation User Registration of Locked Account Step 1 of 6 Step 1: If you have not logged on for 180 days, your account will be locked. If your account is locked, click on the link “Account login issue” to re-activate your account. 1 16 Re-activation User Registration of Locked Account Step 2 - 4 of 6 Step 2: Enter your registered email address. Step 3: Please select an option that is applicable. Step 4: Click on “Submit”. 2 3 4 17 Re-activation User Registration of Locked Account Step 5 of 6 Step 5: An acknowledgement message will be shown on your screen. 18 Re-activation User Registration of Locked Account Step 6 of 6 Step 6:You will receive an email containing the link to reset your password. 19 Dashboard 20 Dashboard Features Log On to Access Dashboard Your Particulars New Applications View Details & Perform Activities for the Applications Searched 21 Applying for Revision of Contracted Capacity Step 1 of 7 Step 1: From the dashboard, click “Revision of Contracted Capacity”. 1 22 Applying for Revision of Contracted Capacity Step 2 - 3 of 7 Step 2: Enter all required fields under “Details of Customer” and “Details of Revision Request”. Step 3: Click on “Next”. You may click on “Save As Draft” to save your changes and continue working on this page later. The reference number that will be shown can be used to search for the draft. 3 23 Applying for Revision of Contracted Capacity Step 4 -5 of 7 Step 4: Click on the dropdown for “File Description” and select option accordingly. Browse for all the required document(s) to upload. Uploaded document(s) will be shown in the table below. Step 5: Click on “Submit”. 4 5 24 Applying for Revision of Contracted Capacity Step 6 of 7 Step 6: A preview of the completed form will be shown. Double-check all the fields and click on “Submit” once details have been verified. 6 25 Applying for Revision of Contracted Capacity Step 7 of 7 Step 5: A pop-up window will display message that application was successfully submitted and indicate the respective “Internet Application No.”. Click on “OK” and the page will navigate you back to the dashboard. The Internet Application no. is only a reference number; the Application/Consultation Number will be generated after the application is approved. 26 Activities You Can Perform on the Dashboard Dashboard Search Existing Applications View/Edit Application View Progress Download Forms as PDF Upload Documents 27 Activities You Can Perform on the Dashboard Search Existing Applications: Step 1 -2 of 2 Step 1: Enter the Application Number in “Internet Application/Consultation No” and click on “Search”. Step 2: Click on the application to view the different activities you can perform at the bottom. 1 2 28 Activities You Can Perform on the Dashboard View Application: Step 1 of 2 Step 1: To view a previously submitted application, click on “View Application”. 1 29 Activities You Can Perform on the Dashboard View Application: Step 2 of 2 Step 2: The page will navigate to the preview of the application, as shown in the example below. 30 Activities You Can Perform on the Dashboard Edit Application: Step 1 of 3 Step 1: To edit an application form, click on “Edit Application”. 1 31 Activities You Can Perform on the Dashboard Edit Application: Step 2 - 3 of 3 Step 2: Click on “Next” after editing the application and click on “Submit” after upload the necessary documents. Step 3: A preview of the completed form will be shown. Double-check all the fields and click on “Submit” once details have been verified. 2 3 32 Activities You Can Perform on the Dashboard View Progress: Step 1 -2 of 2 Step 1: To view progress of a request/application, click on “View Progress”. Step 2: A pop-up window will appear and display the progress of the application. Click on “OK” to exit the popup window. 2 1 33 Activities You Can Perform on the Dashboard Download Form: Step 1 of 1 Step 1: You can click on “Download as PDF” to download the form in PDF format. 1 34 Activities You Can Perform on the Dashboard Upload Documents: Step 1 of 4 Step 1: To upload documents onto the portal, click on “Upload Documents”. 1 35 Activities You Can Perform on the Dashboard Upload Documents: Step 2 -3 of 4 Step 2: Click on the dropdown for “File Description” and select option accordingly. Browse for all the required document(s) to upload. Uploaded document(s) will be shown in the table below. Step 3: Click on “Submit” after uploading all the required document(s). 2 3 36 Activities You Can Perform on the Dashboard Upload Documents: Step 4 of 4 Step 4: A pop-up window will display message that documents was successfully uploaded for the respective “Application/Consultation No.”. Click on “OK” and the page will navigate you back to the dashboard. 37 FAQs 38 FAQs Topic – User Account 1. How will I know that my user registration is successful? You will receive a confirmation email containing a link to activate your account. If you do not see any email from us in your inbox, please check your "spam" or "junk" folder. If your email address is entered wrongly during registration, you should submit a new registration. 2. Which information should I take note for my user registration? You should take note of your preferred user ID, customer number, password and most importantly the email address that you have used for registration. 3. What should I do if I forget my username and password? You should visit the eBusinessPortal login page and click on “Account login issues” button. Follow the on-screen instructions and you will receive an email containing a link for you to reset your password. 4. Why is my account locked? Your account will be locked if you enter your password wrongly for five times or if you do not log in for more than 90 days. For locked account, you can reactivate it by visiting the eBusiness Portal login page and click on “Account login issues” button Follow the on-screen instructions and you will receive an email containing a link to re-activate your account. 39 FAQs Topic – Dashboard 1. What are the functionalities of the dashboard? Submitting new requests, viewing progress, uploading documents, viewing/editing form and downloading as PDF. 2. What is the Internet Application Number and when will I receive the Application/Consultation Number? The Application/Consultation Number will only be generated upon approval of application. Meanwhile, you will only receive an Internet Application Number which is a reference number upon form submission. 3. How do I track my application/consultation status after submission? You may search for the Application/Consultation Number on the dashboard. 4. Can I upload additional documents after submission? Yes, you can search for the request and use the “Upload Document” function on the dashboard to upload documents after submission. 5. Who can I contact if I need assistance with the portal? Please email us at ebizenquiry@spgroup.com.sg. 6. What can I do if the webpage does not render properly? Please turn off the “Compatibility mode” for the web browser 40

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jun-21 Jun-22 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 HDB 1-Room 154 150 139 143 139 132 130 127 125 121 111 127 142 152 147 145 143 146 144 135 126 126 132 150 152 HDB 2-Room 204 199 186 186 184 172 171 165 166 158 148 166 185 202 190 190 189 190 188 176 164 167 173 199 199 HDB 3-Room 292 276 259 264 257 245 245 235 233 226 212 242 270 288 271 272 269 274 269 247 236 241 250 292 285 HDB 4-Room 400 380 356 361 354 333 334 320 318 309 289 326 367 391 371 371 367 374 370 342 321 330 342 398 396 HDB 5-Room 465 445 414 420 416 388 389 373 369 363 338 381 428 456 437 434 427 437 436 401 367 381 399 463 466 HDB Executive 574 543 506 514 504 472 476 448 453 443 414 473 528 561 531 536 528 541 530 478 456 474 489 575 568 Apartment 609 576 527 523 519 498 496 469 450 425 414 465 543 585 546 514 515 537 541 483 430 435 486 578 573 Terrace 891 865 817 833 815 781 785 752 748 727 686 756 867 902 868 866 859 890 881 804 740 794 821 957 900 Semi-Detached 1,225 1,174 1,092 1,097 1,091 1,030 1,054 995 997 962 930 1,024 1,182 1,233 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 Bungalow 2,433 2,403 2,168 2,144 2,146 2,004 2,182 1,986 2,073 1,938 1,901 2,016 2,303 2,482 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360

• • • • W V • • • • • • • • W BERITA ELEKTRIK JIMATKAN TENAGA DI RUMAH Gunakan kelalang termos untuk menyimpan air panas Simpan makanan dalam bekas kedap udara sebelum menyimpannya di dalam peti ais Saya menyimpan air panas di dalam kelalang termos daripada menguna pot udara atau cerek elektrik. Makanan yang tidak bertutup membebaskan lembapan yang mengakibatkan kompresor peti ais menggunakan lebih banyak tenaga. Itulah sebabnya saya menyimpan makanan berlebihan di dalam bekas. Cuci pakaian pada beban optimum mesin basuh Matikan punca kuasa utama yang tersambung ke perkakasan elektrik Masih ada ruang dalam mesin basuh. Biar saya menggunakan ruang yang sepenuhnya untuk menjimatkan lebih banyak tenaga tanpa lampau beban. Saya menjimatkan sehingga 10 peratus daripada penggunaan tenaga saya apabila saya mematikan punca kuasa perkakas yang tidak digunakan. V TENAGA AMAT PENTING PENJIMATAN TENAGA DI RUMAH ON OFF KECEKAPAN TENAGA • Matikan semua punca kuasa yang tersambung ke perkakas elektrik apabila tidak digunakan • Laraskan termostat peti sejuk dan penyaman udara ke tetapan yang disyorkan • Guna perkakas elektrik yang mempunyai pengkadaran kecekapan tenaga yang tinggi PENJIMATAN TENAGA DALAM KALANGAN KOMUNITI • Singapore Power dan Penguasa Pasaran Tenaga telah melancarkan kempen penjimatan tenaga yang dipanggil “Wira Tenaga: Andalah Yang Berkuasa” (Energy Heroes: It’s Your Power!) yang akan meliputi pameran interaktif. Ia akan berkunjung ke sekolahsekolah di seluruh negara pada tahun 2015 MEMANTAU PENGGUNAAN ELEKTRIK ANDA • Daftar akaun talian di www.spservices.com.sg dan log masuk ke akaun anda melalui Portal Utiliti Saya (My Utilities Portal) • Lihat penggunaan elektrik anda selama 6 bulan yang lalu daripada carta yang ditunjukkan pada bil utiliti anda • Bandingkan penggunaan elektrik terbaru anda dengan jiran anda • Muat turun aplikasi mudah alih SP Services untuk mendapatkan lebih banyak petua tentang penjimatan tenaga Untuk mengatur kunjungan ke Pusat Kecekapan Kuasa Singapura (Singapore Power Electricity Efficiency Centre) atau mengatur supaya pameran “Energy Heroes: It’s Your Power!” mengunjungi sekolah anda, sila hubungi kami di: Telefon: 6378 8293 E-mel: eec@singaporepower.com.sg Untuk mendapatkan maklumat lanjut, sila layari www.singaporepower.com.sg

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 HDB 1-Room 143 146 144 135 126 126 132 150 152 149 140 151 HDB 2-Room 189 190 188 176 164 167 173 199 199 195 183 198 HDB 3-Room 269 274 269 247 236 241 250 292 285 277 264 283 HDB 4-Room 367 374 370 342 321 330 342 398 396 383 360 385 HDB 5-Room 427 437 436 401 367 381 399 463 466 448 416 447 HDB Executive 528 541 530 478 456 474 489 575 568 544 515 546 Apartment 515 537 541 483 430 435 486 578 573 543 500 513 Terrace 859 890 881 804 740 794 821 957 900 872 838 847 Semi-Detached 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 1,170 1,128 1,126 Bungalow 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360 2,266 2,220 2,121 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

16 June 2020 FACTSHEET Households’ Electricity Consumption During the Circuit-Breaker Period Singapore households’ electricity consumption typically increases from April through August. This is because the weather tends to be hotter in these months, and households use more electricity to power their fans or air-conditioners to stay cool. 2 During the Circuit Breaker (CB) period, most Singaporeans have been staying, working, or studying from home. This, coupled with the hotter weather, has led to higher electricity usage as well. For example, we saw an average increase of 22% in daily household electricity consumption in May 2020, compared to February 2020. How Households Are Billed During the Circuit-Breaker Period 3 Under normal circumstances, SP Group will send meter readers to visit households to record their electricity, water and gas consumption every alternate month. From 7 April to 1 June 2020, SP Group suspended physical meter reading services in line with the safe distancing measures to minimise the transmission of Covid-19. 4 For households who do not have advanced electricity meters and also did not submit their own meter readings, their April and May consumption were estimated based on previous months’ consumption data. This would result in an underestimation of their bills for these months. When SP Group resumed its pre-CB physical meter reading routine from 2 June 2020, the accumulated underestimated amount of consumption will be adjusted in the June or July bill. Therefore, the June or July utility bills could be higher than the April and May bills. See below for the illustration. Illustration: For consumers whose electricity meters are read during odd months Page 1 of 3 5 About 300,000 households have advanced electricity meters, and their electricity consumption is read remotely. They would be billed based on their actual consumption for April and May. Support to Households 6 As part of the Budget 2020 Care and Support Package, eligible HDB households will receive double their regular GST Voucher U-Save this year, through a one-off GST Voucher U-Save Special Payment. Eligible households with five or more members will receive an additional GST Voucher – U-Save rebate. The next round of disbursement of the regular GST Voucher U-Save rebate and GST Voucher U-Save Special Payment will be in July 2020. The first disbursement of the additional GST Voucher U-Save rebate for eligible larger households with five or more members will be in October 2020. For more information, visit www.gstvoucher.gov.sg. 7 As part of the recently announced Fortitude Budget, each household with at least one Singapore Citizen will receive a one-off $100 Solidarity Utilities Credit for doing their part in staying home during the CB period. This amount will be credited in the July or August utilities bill with SP Group and covers all property types. 8 In support of the Government’s Resilience Budget 2020 measures to freeze all government fees and charges for one year, SP Group has deferred grid charges amounting to S$343 million and maintained its grid fee to customers. What Households Can Do to Be Billed According to Actual Consumption 9 Households are encouraged to submit their own meter readings so as to be billed based on their actual consumption. 10 They can submit their meter readings via the following channels: a) SP Utilities app - Download the app from spgrp.sg/mobileapp. Go to “Explore” and select “Submit Meter”. b) SP Utilities Portal - Log on to SP Utilities Portal at spgrp.sg/UPortal. Go to “Usage” and select “Submit Meter Readings”. c) WhatsApp - Take a photo of the meter (with the meter number and meter reading clearly shown) and send to 8482 8636. d) Email – Email the meter readings to customerreading@spgroup.com.sg. e) Automated Phone System – Call 1800 222 2333 to submit meter readings via the automated option. Page 2 of 3 11 Households can refer to their SP bills for their meter submission period (refer to image below). They can submit their meter readings up to three days (by 5pm) from the scheduled meter reading date. For those who have downloaded the SP Utilities app, they can also set an alert for their meter reading submission period. Page 3 of 3