Media Advisory Advisory On Fake Emails 31 August 2016 Dear customers, Some of our customers have alerted us that they have received an email that appears to be from SP Services. The email claims to be from an SP Services account – ebillsummary@singaporepower.com.sg, and comes with an attachment whose name suggests it is a utility bill. These messages are NOT from SP Services and recipients are advised NOT to open the attachment. Do note that the official SP Services bill summary sent by email does NOT contain any attachment. A sample of the fake email is attached below. Notice that while the sender address states , the actual sender is . The official SP Services bill summary sent by email looks like this: For further enquiries, please contact SP Services at 1800 222 2333 or email spservices@singaporepower.com.sg. Customers can also visit https://www.scamalert.sg to understand and learn more about scams (including email scams). Thank you for your attention.

News & Media Releases Latest All Years 06 Jan 2020 Application for Singapore Digital Wholesale Banking Licence 01 Jan 2020 Schneider Electric Partners SP to Fully Electrify Service Vehicles 31 Dec 2019 Electricity Tariff Revision For The Period 1 January to 31 March 2020 05 Dec 2019 Smart Building Solution by SP Group and 75F Helps Buildings Achieve More Than 30% Energy Savings 19 Nov 2019 UPAGE And SP Group Form Company Training Committee To Upskill 3,600 Employees 18 Nov 2019 SP Group Partners Sino-Singapore Guangzhou Knowledge City To Provide District Cooling, Heating & Energy Saving Solutions 31 Oct 2019 SP Group And I-REC Help Corporates Achieve Green Targets 31 Oct 2019 Asia-Pacific Utilities Improve In SP Group’s 2019 Smart Grid Index 09 Sep 2019 SP Group Partners New Landlords, Increasing its EV Charging Network to 200 Points 03 Jul 2019 WhatsApp and Facebook Service Disruption 1 ... 16 17 18 ... 23

Search Electricity Tariff Revision for the Period 1 July to 30 September 2026https://www.spgroup.com.sg/about-us/media-resources/news-and-media-releases/Electricity-Tariff-Revision-for-the-Period-1-July-to-30-September-2026 Media Release Electricity Tariff Revision for the Period 1 July to 30 September 2026 Singapore, 30 June 2026 – For the period from 1 July 2026 to 30 September 2026, the electricity tariffs (before GST) for households will increase by 17.0% or 4.64 cents per kWh compared with the previous quarter due to higher energy costs. The average monthly electricity bill for families living in HDB four-room flats will increase by $17.14 (before GST). The overall electricity tariff (before GST), including tariffs for non-households, will increase by an average of 17.5% or 4.66 cents per kWh compared with the previous quarter. SP Group reviews the electricity tariffs every quarter based on guidelines set by the Energy Market Authority (EMA). The energy cost component of the electricity tariffs for each quarter is set using the average natural gas prices in the first two and a half months of the preceding quarter. Accordingly, the energy cost component of the electricity tariffs from 1 July 2026 to 30 September 2026 reflects the natural gas prices from 1 April 2026 to 15 June 2026, during which global fuel prices were very high due to the Middle East conflict. Changes in global fuel prices take some time to be reflected in the electricity tariffs. This was the case when the electricity tariff for households for 1 April to 30 June 2026 rose by only 2.1% or 0.56 cents per kWh, as only the elevated fuel prices from 28 February (when the Middle East conflict started) to 15 March 2026 were reflected. The situation in the Middle East remains uncertain. Should the situation improve, global fuel prices and correspondingly the electricity tariffs for the fourth quarter of 2026, may decrease. Please refer to Appendix 1 for the components of the electricity tariff, Appendix 2 for the electricity tariffs approved by EMA, and Appendix 3 for the average monthly electricity bill for households. Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management and retail market systems. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q3 2026 TARIFF FOR HOUSEHOLDS (before 9% GST) Appendix 2 ELECTRICITY TARIFFS FROM 1 JULY 2026 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILL FOR HOUSEHOLDS TARIFF WEF 1 JULY 2026 (before GST) [20161001] The Electricity Times - Save Energy, Stay Safehttps://www.spgroup.com.sg/dam/jcr:081bfa03-928b-4356-96ca-a73e2a40f4f0 [20241022] The Straits Times - EMA seeking proposals on benefits of virtual power plantshttps://www.spgroup.com.sg/dam/jcr:88ee5c93-0265-421c-906b-bb46671ad514 <> 1 Feb 1999https://www.spgroup.com.sg/dam/jcr:eebd9694-a171-4fa9-8943-30d2a859e6d0/%20Performance%20Improvement%20Scheme%20for%20REO.pdf PERFORMANCE IMPROVEMENT SCHEME (PIS) FOR REGISTERED EXCAVATOR OPERATOR (REO) LIST OF VIOLATIONS & PENALTIES ITEM VIOLATION PENALTY 1 Operating excavator which resulted in the damage of: i) 400kV / 230kV / 66kV Electricity Cable** i) Revocation of REO pass for 1 year ii) 22kV / 6.6kV Electricity Cable** ii) Damage causing either a Supply Outage or Voltage Dip: Revocation of REO pass for 6 months Damage not causing a Supply Outage or Voltage Dip: 20 demerit points iii) LV Electricity Cable** iii) Damage causing either a Supply Outage or Voltage Dip: 15 demerit points Damage not causing a Supply Outage or Voltage Dip: 10 demerit points iv) Gas Transmission Pipeline (3 bar (TG) / 28 bar / 40 iv) Revocation of REO Pass for 1 year bar) v) Gas Medium Pressure Pipeline (3 bar – 7 bar) v) Damage causing either a Supply Interruption or Leak: Revocation of REO Pass for 6 months Damage not causing a Supply Interruption or Leak: 20 demerit points vi) Gas Low Pressure Pipeline (2 kPa / 20 kPa / 50 kPa) vi) Damage causing either a Supply Interruption or Leak: 15 demerit points Damage not causing a Supply Interruption or Leak: 10 demerit points 2 A) Attempt by REO to tamper or repair damaged Cable / Gas pipe A) Revocation of REO Pass for 1 year B) C) Using excavator to excavate beyond the premix / hard core surface layer Using excavator to excavate beyond the level of Cable /Gas pipe ID Marker / PVC Slab / Concrete Slab B) Suspension of REO pass for 3 months C) Suspension of REO Pass for 1 year D) Carrying out mechanical excavation / piling works without close supervision by a full-time site supervisor E) Carrying out mechanical excavation / piling works without referring to SPPG Gas plan or LCDW Detection Drawing & SPPG Cable plan D) 15 demerit points E) 10 demerit points F) Using excavator that puts Cable / Gas pipe at risk of damage by dumping debris / sharp object / concrete trash or placing heavy object on top of Cable / Gas Pipe G) Failure to report to SP PowerGrid Ltd – Electricity Service Centre on any discovery of Cable damage or to Gas Customer Service Centre on any discovery of Gas pipe damage F) 15 demerit points G) 10 demerit points H) Taking instruction from unauthorised parties to excavate H) 10 demerit points 3 A) Tampering with REO pass / Transferring REO pass for others to use A) Revocation of REO Pass for 1 year B) Using expired registration pass B) Suspension of REO Pass renewal for 3 months C) Failure to report loss of REO pass to SP PowerGrid Ltd C) 10 demerit points D) Failure to show REO pass on request D) 10 demerit points 4 Accumulation of 25 demerit points within 12 months Suspension of REO Pass for 6 months 5 Committed Two Violations on separate incidents within 6 months Suspension of REO Pass for 6 months* Last revised on 4 Nov 2022 Note: When a pass is revoked, retraining and application for a new pass is only allowed after the period of revocation. *REO is required to complete serving the suspension period for the prior violation(s) before serving the suspension period for this violation. This penalty is not applicable if the REO pass is revoked for the second violation. **Under the Electricity Act (Chapter 89), “electricity cable” means a length of insulated single conductor or of 2 or more such conductors, whether or not the conductor or conductors are provided with an overall covering for mechanical protection, and — (a) all other apparatus or devices connected to the conductor or conductors, as the case may be (including by any remote or wireless means); and (b) any data communication cable used to monitor or control the transmission of electricity. Historical-Electricity-Tariff--1Q24-Final-.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/Historical-Electricity-Tariff--1Q24-Final-.xlsx SPWebsite (without GST) Electricity Tariff (2014 - 2024) Rates are not inclusive of GST Jan-24 Oct-23 Jul-23 Apr-23 Jan-23 Oct-22 Jul-22 Apr-22 Jan-22 Oct-21 Jul-21 Apr-21 Jan-21 Oct-20 Jul-20 Apr-20 Jan-20 Oct-19 Jul-19 Apr-19 Jan-19 Oct-18 Jul-18 Apr-18 Jan-18 Oct-17 Jul-17 Apr-17 Jan-17 Oct-16 Jul-16 Apr-16 Jan-16 Oct-15 Jul-15 Apr-15 Jan-15 Oct-14 Jul-14 Apr-14 Jan-14 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh                    29.89 28.70 27.74 27.43 28.95 29.74 30.17 27.94 25.44 24.11 23.38 22.55 20.76 21.43 19.60 23.02 24.24 23.43 24.22 22.79 23.85 24.13 23.65 22.15 21.56 20.30 20.72 21.39 20.20 19.13 19.27 17.68 19.50 20.35 22.41 20.87 23.29 25.28 25.68 25.73 25.65 LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh                    29.89 28.70 27.74 27.43 28.95 29.74 30.17 27.94 25.44 24.11 23.38 22.55 20.76 21.43 19.60 23.02 24.24 23.43 24.22 22.79 23.85 24.13 23.65 22.15 21.56 20.30 20.72 21.39 20.20 19.13 19.27 17.68 19.50 20.35 22.41 20.87 23.29 25.28 25.68 25.73 25.65 HIGH TENSION SMALL (HTS) SUPPLIES $/kW/month               15.12 14.25 13.44 12.67 11.95 11.95 11.95 10.90 10.90 10.90 10.90 10.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.58 8.58 8.58 8.58 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.15 8.15 8.15 8.15 7.49 7.49 7.49 7.49 7.49 Uncontracted Capacity Charge $/chargeable kW/month               22.68 21.38 20.16 19.01 17.93 17.93 17.93 16.35 16.35 16.35 16.35 16.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 12.87 12.87 12.87 12.87 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.23 12.23 12.23 12.23 11.24 11.24 11.24 11.24 11.24 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 27.44 26.98 25.13 24.77 26.37 27.17 27.81 25.71 22.77 21.24 20.44 19.54 17.88 18.63 16.52 20.51 21.76 20.85 21.74 20.15 21.40 21.71 21.27 19.56 18.88 17.47 17.94 18.68 17.27 16.07 16.22 14.50 16.59 17.40 19.72 18.20 21.05 23.22 23.67 23.75 23.67 Off-peak period (11.00pm to 7.00am)               16.92 13.98 15.15 14.96 15.92 16.69 16.49 14.54 13.77 13.01 12.51 11.85 11.20 11.67 10.55 12.50 13.28 12.71 13.26 12.28 13.09 13.27 12.65 11.77 11.37 10.55 10.84 11.3 10.51 9.84 9.93 8.78 10.08 11.04 12.29 10.72 12.71 14.19 14.40 14.35 14.45 Reactive power Charge ¢/chargeable kVARh               0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month                    15.12 14.25 13.44 12.67 11.95 11.95 11.95 10.90 10.90 10.90 10.90 10.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.58 8.58 8.58 8.58 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.15 8.15 8.15 8.15 7.49 7.49 7.49 7.49 7.49 Uncontracted Capacity Charge $/chargeable kW/month                22.68 21.38 20.16 19.01 17.93 17.93 17.93 16.35 16.35 16.35 16.35 16.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 12.87 12.87 12.87 12.87 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.23 12.23 12.23 12.23 11.24 11.24 11.24 11.24 11.24 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 27.22 26.76 24.91 24.55 26.15 26.95 27.59 25.49 22.55 21.02 20.22 19.32 17.66 18.41 16.30 20.29 21.54 20.63 21.52 19.93 21.18 21.49 21.05 19.34 18.66 17.25 17.72 18.46 17.05 15.85 16.00 14.28 16.37 17.18 19.50 17.98 20.83 23.00 23.45 23.53 23.45 Off-peak period (11.00pm to 7.00am)        16.91 13.97 15.14 14.95 15.91 16.68 16.48 14.53 13.76 13.00 12.50 11.84 11.19 11.66 10.54 12.49 13.27 12.70 13.25 12.27 13.08 13.26 12.64 11.76 11.36 10.54 10.83 11.29 10.50 9.83 9.92 8.77 10.07 11.03 12.28 10.71 12.70 14.18 14.39 14.34 14.44 Reactive power Charge ¢/chargeable kVARh                0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge 7.54 7.54 7.54 7.54 7.38 7.38 7.38 7.38 6.90 6.90 6.90 6.90 6.90 $/kW/month                    12.12 11.58 11.06 10.56 10.09 10.09 10.09 9.33 9.33 9.33 9.33 9.33 7.87 7.87 7.87 7.87 7.87 7.87 7.87 7.87 7.68 7.68 7.68 7.68 7.54 7.54 7.54 7.54 Uncontracted Capacity Charge $/chargeable kW/month               18.18 17.37 16.59 15.84 15.14 15.14 15.14 14.00 14.00 14.00 14.00 14.00 11.81 11.81 11.81 11.81 11.81 11.81 11.81 11.81 11.52 11.52 11.52 11.52 11.31 11.31 11.31 11.31 11.31 11.31 11.31 11.31 11.07 11.07 11.07 11.07 10.35 10.35 10.35 10.35 10.35 kWh charge, ¢/kWh                                Peak period (7.00am to 11.00pm) 26.25 25.71 23.96 23.61 25.16 25.96 26.57 24.48 21.61 20.11 19.31 18.42 16.81 17.54 15.47 19.39 20.62 19.72 20.6 19.03 20.26 20.57 20.12 18.44 17.77 16.38 16.84 17.57 16.18 15.01 15.16 13.45 15.52 16.33 18.62 17.1 19.91 22.06 22.50 22.58 22.50 Off-peak period (11.00pm to 7.00am)           16.80 13.85 15.04 14.85 15.79 16.56 16.35 14.40 13.65 12.90 12.40 11.74 11.11 11.57 10.46 12.39 13.16 12.6 13.15 12.17 12.97 13.15 12.54 11.66 11.26 10.45 10.74 11.19 10.41 9.74 9.83 8.69 9.99 10.94 12.18 10.62 12.60 14.08 14.28 14.23 14.34 Reactive power Charge ¢/chargeable kVARh               0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 SPWebsite (with GST) Electricity Tariff (2014 - 2024) Rates are inclusive of GST Jan-24 Oct-23 Jul-23 Apr-23 Jan-23 Oct-22 Jul-22 Apr-22 Jan-22 Oct-21 Jul-21 Apr-21 Jan-21 Oct-20 Jul-20 Apr-20 Jan-20 Oct-19 Jul-19 Apr-19 Jan-19 Oct-18 Jul-18 Apr-18 Jan-18 Oct-17 Jul-17 Apr-17 Jan-17 Oct-16 Jul-16 Apr-16 Jan-16 Oct-15 Jul-15 Apr-15 Jan-15 Oct-14 Jul-14 Apr-14 Jan-14 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh                    32.58 31.00 29.96 29.62 31.27 31.82 32.28 29.90 27.22 25.80 25.02 24.13 22.21 22.93 20.97 24.63 25.94 25.07 25.92 24.39 25.52 25.82 25.31 23.70 23.07 21.72 22.17 22.89 21.61 20.47 20.62 18.92 20.87 21.77 23.98 22.33 24.92 27.05 27.48 27.53 27.45 LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh                    32.58 31.00 29.96 29.62 31.27 31.82 32.28 29.90 27.22 25.80 25.02 24.13 22.21 22.93 20.97 24.63 25.94 25.07 25.92 24.39 25.52 25.82 25.31 23.70 23.07 21.72 22.17 22.89 21.61 20.47 20.62 18.92 20.87 21.77 23.98 22.33 24.92 27.05 27.48 27.53 27.45 HIGH TENSION SMALL (HTS) SUPPLIES $/kW/month               16.48 15.39 14.52 13.68 12.91 12.79 12.79 11.66 11.66 11.66 11.66 11.66 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.18 9.18 9.18 9.18 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.72 8.72 8.72 8.72 8.01 8.01 8.01 8.01 8.01 Uncontracted Capacity Charge $/chargeable kW/month               24.72 23.09 21.77 20.53 19.36 19.19 19.19 17.49 17.49 17.49 17.49 17.49 14.28 14.28 14.28 14.28 14.28 14.28 14.28 14.28 13.77 13.77 13.77 13.77 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.09 13.09 13.09 13.09 12.03 12.03 12.03 12.03 12.03 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 29.91 29.14 27.14 26.75 28.48 29.07 29.76 27.51 24.36 22.73 21.87 20.91 19.13 19.93 17.68 21.95 23.28 22.31 23.26 21.56 22.90 23.23 22.76 20.93 20.20 18.69 19.20 19.99 18.48 17.19 17.36 15.52 17.75 18.62 21.10 19.47 22.52 24.85 25.33 25.41 25.33 Off-peak period (11.00pm to 7.00am)               18.44 15.10 16.36 16.16 17.19 17.86 17.64 15.56 14.73 13.92 13.39 12.68 11.98 12.49 11.29 13.38 14.21 13.60 14.28 13.14 14.01 14.20 13.54 12.59 12.17 11.29 11.60 12.09 11.25 10.53 10.63 9.39 10.79 11.81 13.15 11.47 13.60 15.18 15.41 15.35 15.46 Reactive power Charge ¢/chargeable kVARh               0.64 0.64 0.64 0.64 0.64 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month                    16.48 15.39 14.52 13.68 12.91 12.79 12.79 11.66 11.66 11.66 11.66 11.66 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.18 9.18 9.18 9.18 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.72 8.72 8.72 8.72 8.01 8.01 8.01 8.01 8.01 Uncontracted Capacity Charge $/chargeable kW/month                24.72 23.09 21.77 20.53 19.36 19.19 19.19 17.49 17.49 17.49 17.49 17.49 14.28 14.28 14.28 14.28 14.28 14.28 14.28 14.28 13.77 13.77 13.77 13.77 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.09 13.09 13.09 13.09 12.03 12.03 12.03 12.03 12.03 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 29.67 28.90 26.90 26.51 28.24 28.84 29.52 27.27 24.13 22.49 21.64 20.67 18.90 19.70 17.44 21.71 23.05 22.07 23.03 21.33 22.66 22.99 22.52 20.69 19.97 18.46 18.96 19.75 18.24 16.96 17.12 15.28 17.52 18.38 20.87 19.24 22.29 24.61 25.09 25.18 25.09 Off-peak period (11.00pm to 7.00am)        18.43 15.09 16.35 16.15 17.18 17.85 17.63 15.55 14.72 13.91 13.38 12.67 11.97 12.48 11.28 13.36 14.20 13.59 14.18 13.13 14.00 14.19 13.52 12.58 12.16 11.28 11.59 12.08 11.24 10.52 10.61 9.38 10.77 11.80 13.14 11.46 13.59 15.17 15.40 15.34 15.45 Reactive power Charge ¢/chargeable kVARh                0.64 0.64 0.64 0.64 0.64 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month                    13.21 12.51 11.94 11.40 10.90 10.80 10.80 9.98 9.98 9.98 9.98 9.98 8.42 8.42 8.42 8.42 8.42 8.42 8.42 8.42 8.22 8.22 8.22 8.22 8.07 8.07 8.07 8.07 8.07 8.07 8.07 8.07 7.90 7.90 7.90 7.90 7.38 7.38 7.38 7.38 7.38 Uncontracted Capacity Charge $/chargeable kW/month               19.82 18.76 17.92 17.11 16.35 16.20 16.20 14.98 14.98 14.98 14.98 14.98 12.64 12.64 12.64 12.64 12.64 12.64 12.64 12.64 12.33 12.33 12.33 12.33 12.10 12.10 12.10 12.10 12.10 12.10 12.10 12.10 11.84 11.84 11.84 11.84 11.07 11.07 11.07 11.07 11.07 kWh charge, ¢/kWh                                Peak period (7.00am to 11.00pm) 28.61 27.77 25.88 25.50 27.17 27.78 28.43 26.19 23.12 21.52 20.66 19.71 17.99 18.77 16.55 20.75 22.06 21.10 22.04 20.36 21.68 22.01 21.53 19.73 19.01 17.53 18.02 18.80 17.31 16.06 16.22 14.39 16.61 17.47 19.92 18.30 21.30 23.60 24.08 24.16 24.08 Off-peak period (11.00pm to 7.00am)           18.31 14.96 16.24 16.04 17.05 17.72 17.49 15.41 14.61 13.80 13.27 12.56 11.89 12.38 11.19 13.26 14.08 13.48 14.07 13.02 13.88 14.07 13.42 12.48 12.05 11.18 11.49 11.97 11.14 10.42 10.52 9.30 10.69 11.71 13.03 11.36 13.48 15.07 15.28 15.23 15.34 Reactive power Charge ¢/chargeable kVARh               0.52 0.52 0.52 0.52 0.52 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 PowerPoint Presentationhttps://www.spgroup.com.sg/dam/jcr:2389c39f-1b17-40f9-bc28-92b3a839588f/SPSRM%20MFA%20Quick%20Start%20Guide.pdf Quick Start Guide for the SPSRM Multi Factor Authentication (SAP Authenticator App) For IOS Device 1 What You Will Need: ✓ Your work computer ✓ Your smart mobile device ✓ Both with access to the network Use your mobile device: 1. Scan the QR code 2. Download and install the SAP AUTHENTICATOR App Steps to complete on your mobile device Steps to complete on your work computer 3 1 2 5 1. Tap “Add Account” in the App 7 2. Tap selector to ON to enable scan the QR code 3. Tap “Done” to allow App to access the Camera 4. Use your mobile device to scan the QR code displayed on your work computer (the website you left open in Step 3) 2 8 2 You should see a 6-Digit Passcode. This means the mobile device set up is complete. Click “Finish” Button on the work computer. 2 On your work computer: 1. Open internet browser and go to SPSRM URL - https://srm.spgroup.com.sg 1. Click “MFA Registration” 2. Log On using your SPSRM User ID and Password 4 Click “Set Up Account on Device” Do NOT close the browser yet! On your mobile device: 1. Open the SAP Authenticator App 2. Tap “Start Setup” 3. Default App password setting is ON The ON setting requires you to set up a separate password for the App. A If you don’t want to set up a separate password for the App, Please refer to MFA User Guide Section 5.2 A 6 On your mobile device: 1. Enter the Confirmation Code displayed on your work computer (the website you left open in Step 3). 2. Tap “Done” 2 You have completed the MFA registration process successfully now! Have More Questions? View the detailed Multi Factor Authentication (MFA) User Guide from URL: https://www.spgroup.com.sg/resources? page=1&category=Procurement Quick Start Guide for the SPSRM Multi-Factor Authentication (SAP Authenticator App) For Android Device 1 What You Will Need: ✓ Your work computer ✓ Your smart mobile device ✓ Both with access to the network Use your mobile device: 1. Scan the QR code 2. Download and install the SAP AUTHENTICATOR App Steps to complete on your mobile device Steps to complete on your work computer 3 1 2 5 1. Tap “Add Account” in the App 7 2. Tap “Scan QR code” 3. Tap “Yes” to install Barcode Scanner if it‘s not installed on your device 4. Use your mobile device to scan the QR code displayed on your work computer (the website you left open in Step 3) 8 2 2 You should see a 6-Digit Passcode. This means the mobile device set up is complete. Click “Finish” Button on the work computer. 2 On your work computer: 1. Open internet browser and go to SPSRM URL - https://srm.spgroup.com.sg 1. Click “MFA Registration” 2. Log On using your SPSRM User ID and Password 4 Click “Set Up Account on Device” Do NOT close the browser yet! On your mobile device: 1. Open the SAP Authenticator App 2. Tap “Start Setup” 3. Default App password setting is ON The ON setting requires you to set up a separate password for the App. A If you don’t want to set up a separate password for the App, Please refer to MFA User Guide Section 5.2 A 6 On your mobile device: 1. Enter the Confirmation Code displayed on your work computer (the website you left open in Step 3). 2. Tap “Confirm” 2 You have completed the MFA registration process successfully now! Have More Questions? View the detailed Multi Factor Authentication (MFA) User Guide from URL: https://www.spgroup.com.sg/resources? page=1&category=Procurement Average-Electricity-Consumption--kWh-_Apr-23-to-Mar-24.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/Average-Electricity-Consumption--kWh-_Apr-23-to-Mar-24.xlsx Consumption_Elect Average consumption of Electricity (kWh) Premises Types Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 HDB 1-Room 127 142 152 147 145 143 146 144 135 126 126 132 HDB 2-Room 166 185 202 190 190 189 190 188 176 164 167 173 HDB 3-Room 242 270 288 271 272 269 274 269 247 236 241 250 HDB 4-Room 326 367 391 371 371 367 374 370 342 321 330 342 HDB 5-Room 381 428 456 437 434 427 437 436 401 367 381 399 HDB Executive 473 528 561 531 536 528 541 530 478 456 474 489 Apartment 465 543 585 546 514 515 537 541 483 430 435 486 Terrace 756 867 902 868 866 859 890 881 804 740 794 821 Semi-Detached 1,024 1,182 1,233 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 Bungalow 2,016 2,303 2,482 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 National-Average-Household-Consumption----_Sep-24-to-Aug-25.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/National-Average-Household-Consumption----_Sep-24-to-Aug-25.xlsx Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 HDB 1-Room 87.69 83.11 84.19 79.07 78.29 77.04 73.76 80.08 82.78 87.43 83.34 86.23 HDB 2-Room 101.39 96.90 97.62 92.27 91.27 89.30 85.50 92.72 97.00 100.66 97.91 99.45 HDB 3-Room 128.83 123.83 123.57 117.18 114.72 112.98 109.85 119.73 124.51 129.34 124.22 126.71 HDB 4-Room 152.86 146.17 146.88 140.21 135.59 135.07 130.30 142.95 148.52 154.60 149.22 151.99 HDB 5-Room 162.41 156.08 156.45 149.31 142.48 144.01 139.05 152.34 157.84 164.50 159.46 162.46 HDB Executive 180.50 172.04 172.61 163.45 157.40 159.60 154.76 169.93 174.70 182.36 177.32 179.80 Apartment 191.11 186.36 183.84 175.37 163.41 158.33 158.04 175.68 183.56 189.46 182.17 184.14 Terrace 301.49 291.00 290.49 277.89 263.67 267.59 261.56 279.64 288.94 301.97 291.01 298.11 Semi-Detached 385.46 366.17 370.19 349.08 335.83 332.11 329.24 351.85 364.56 382.10 371.24 376.26 Bungalow 762.28 719.32 712.26 661.91 659.36 621.11 635.40 675.97 699.68 725.88 709.75 708.95 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 HDB 1-Room 78.62 74.36 75.37 70.55 69.80 67.47 64.90 70.52 74.13 78.40 75.61 77.97 HDB 2-Room 92.26 88.22 88.72 83.62 82.58 80.06 76.74 83.39 87.87 91.84 89.70 91.17 HDB 3-Room 115.78 111.35 111.05 105.02 102.49 100.23 97.68 106.96 112.09 116.92 112.61 114.89 HDB 4-Room 136.76 130.76 131.35 125.25 120.76 119.36 114.92 126.86 133.11 139.31 134.99 137.35 HDB 5-Room 144.59 138.87 139.24 132.77 126.41 126.62 121.76 134.46 140.89 147.54 143.70 146.23 HDB Executive 161.59 153.95 154.44 146.15 140.37 140.97 136.47 150.92 156.71 164.42 160.31 162.51 Apartment 169.18 164.23 161.75 154.01 142.43 135.55 134.92 152.04 161.94 168.66 163.45 164.54 Terrace 274.69 263.93 263.37 250.88 239.06 240.95 235.09 253.19 263.33 276.05 267.47 273.88 Semi-Detached 354.82 336.52 340.26 319.77 307.20 301.32 299.32 321.27 335.61 352.45 342.67 347.15 Bungalow 711.71 667.03 661.57 617.06 610.72 573.47 585.41 625.30 651.42 679.81 663.52 665.92 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. [Info] Understanding Your Utilities Bill v6.5https://www.spgroup.com.sg/dam/spgroup/wcm/connect/spgrp/542a85dd-9661-42fe-acd5-11e5141dccc0/%5BInfo%5D+Understanding+Your+Utilities+Bill+(1+Jan+2023).pdf?MOD=AJPERES Understanding Your Utilities Bill Key Features Front Page 1 6 75 1 Payment Details This is the total amount payable for the current month and the payment due date. 2 2 Account Summary The billing period, date of the bill, account type and amount of deposit are provided here. 3 3 Consumption Graphs These bar graphs reflect your electricity, gas and water consumption. They allow you to monitor your usage pattern of each service and compare with your neighbours and the national average. The neighbour average is derived based on the average usage of similiar housing types within a block or street for landed premises. City Energy Pte. Ltd (as Trustee 4 5 Useful Tips You will find tips and advice on how to be more energy and water efficient. Total Charges for the Month Total charges for the current month, before accounting for any outstanding balance. 4 5 13.09 6 75 6 Bill Stub For payment by cheque, please fill in the details and mail this portion with the cheque. For payment at Customer Service Centres, this portion will be retained by SP Services for record. 6 6 75 7 Key Features Back Page 8 6 75 6 75 7 Summary of Charges This section shows any balance brought forward from the previous month and the total amount payable for the month. 9 Energy Trust Energy of City 8 Summary of U-Save This section shows GST Vouchers received, U-Save used and the remaining balance . 10 11 12 13.09 13.09 6 75 9 Breakdown of Charges This reflects the number of units of water, electricity and gas you have used in the billing period. The Waterborne Fee (WBF) goes towards meeting the cost of treating used water and maintaining the used water network. It is charged based on the volume of water usage. A water conservation tax is charged for the use of water. It is levied by the Government to reinforce the importance of conserving water. Charges for refuse removal vary depending on the type of premises and the geographical location. Energy of City Energy Trust 10 Meter Reading Your utilities meters are read once every 2 months. In the months when your meters are not read, you may follow the instructions here to submit your meter reading. 13 . Debit/Credit cards . 11 Notices Important announcements and messages will be reflected here. . PayNow QR (Generate a QR code unique to your account) 12 Contact Information For any queries or emergencies, you can find the necessary numbers for all your utilities here. We may, from time to time, contact you to obtain feedback or inform you about the services and offers of SP Services and its trusted partners. Please visit www.spgroup.com.sg to read our T&Cs. 13 Payment Options You can find all the payment options available and choose one that is most convenient for you. Key Features Front Page 1 Security Deposit TL Cash Deposit Security deposit held by SP PowerAssets who is the Transmission Licensee. Understanding Your Utilities Bill Buying from Wholesale Electricity Market 664-000001-00001-0001 1 : : DOM-SRLP : : This is your tax invoice for 2 KALLANG SECTOR #01-01 SINGAPORE 349277 : XX MSSL Cash Deposit Security deposit held by SP Services who is the Market Support Services Licensee. 2 XX XX 2 Summary of Charges This section shows any balance brought forward from the previous month and the total amount payable for the month. 3 XX XX kWh 4 8 4 3 Electricity Supply Charges This reflects the cost of electricity supplied based on the amount of electricity consumed during the billing period. It reflects the gross electricity usage and electricity rate based on the Uniform Singapore Energy Price (USEP) and other ancillary charges. Please refer to https://www.emcsg.com/marketdata/priceinformation for more information. 4 5 6 7 kWh kWh kWh Unit kWh kWh Unit Unit 4 Vesting Contract Debit / Credit This reflects the allocated portion of vesting contract charges based on your electricity consumption. The amount of Vesting Contract Debit/Credit varies based on each users’ consumption pattern. For more information on vesting contracts, please visit Energy Market Authority’s website www.ema.gov.sg. 8 ( ) 8 4 5 6 Transmission Charges This refers to network costs charged for the use of SP PowerAssets transmission system, which is used to transmit electricity to consumer premises. For accounts with low-tension supplies, only the Off Peak and Peak Period charges are charged. Recurring Market Support Service Charges This reflects the cost of market support services such as meter reading and data management provided by SP Services, the Market Support Services Licensee. For more details on Recurring Market Support Service Charges, please refer here. 7 8 9 3 0 8 0 X X X X X 0 0 0 0 0 0 0 2 1 7 6 0 Non-Recurring Transmission Charges and Market Support Service Charges The Non-Recurring Transmission Charges and Market Support Service Charges are only applicable for ad-hoc or special requests. For more details on Non-Recurring Charges, please refer here. Bill Stub For payment by cheque, please fill in the details and mail this portion with the cheque. For payment at Customer Service Centres, this portion will be retained by SP Services for record. : : DOM-SRLP : : : XX Key Features Back Page 664-000002-00002-0001 This is your tax invoice for 2 KALLANG SECTOR #01-01 SINGAPORE 349277 9 Non-Recurring Financial Charges This refers to one-time charge, where applicable, for security deposits, late payment charges and pink notice fees. 9 10 Cumulative Metered Electricity Usage (kWh) This refers to the total electricity usage within your billing period. 10 11 12 XX XX 11 Losses and Unaccounted for Electricity (kWh) This refers to electricity losses in the transmission system and is computed by multiplying the Cumulative Metered Electricity Usage by the Transmission Loss Factor, as approved by the Energy Market Authority. 13 14 To avoid an estimated bill next month, please submit your meter readings 3 days before 5pm on 03 Apr 20XX via the SP app. 12 13 14 Gross Electricity Usage (kWh) This is the sum of ‘Cumulative Metered Electricity Usage’ and ‘Losses and Unaccounted for Electricity’. Peak Interval Electricity Usage (kW) This is the maximum electricity usage per half-hourly interval recorded in the billing period. Bar Graph for Past Consumption These bar graphs reflect your monthly electricity consumption. The graphs help you to monitor your usage patterns and compare your consumption versus that of your neighbours and the national average. The average consumption of your neighbour is computed based on the average usage of similar housing types within a block or street for landed premises. High Voltage Cable Jointing Techniques.pdfhttps://www.spgroup.com.sg/dam/jcr:83d2b563-ca28-4172-9f06-c8759f0a9b60/High%20Voltage%20Cable%20Jointing%20Techniques.pdf Singapore Institute of Power and Gas High Voltage Cable Jointing Techniques Course Code: ECL05 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Understand the various types of HV cables, cable joints and terminations used in the SP PowerAssets system • Learn the common causes of failure MAIN CONTENTS • Parts & components of HV cables • Importance of every layer of HV cables • HV cable jointing tools for jointing preparation works (including safety procedures and SOP) • Different types of HV (6.6kV & 22kV) joints & terminations used in SPPG • Procedures of HV cable jointing including the Quality Assurance Checklist for 22kV cable joints • Sequence of crimping and materials used for cable connection, stress-control relief and overall waterproof protection, etc • Common causes of HV failures in relation to cables, joints and terminations • Construct specific portion of HV joint for XLPE cable METHODOLOGY Lecture and hands-on training TARGET AUDIENCE Engineering and technical staff who are required to carry out, supervise or inspect HV cable jointing work COURSE DETAILS Duration : 21 hours Mode of Delivery : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : 21 Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Safety Shoes • Rubber Gloves • Fire Retardant Clothing (FRC) • Face Shield COURSE FEES Full Course Fee : S$2,950 (before GST) For Singapore Citizens/PR/LTVP+* : NIL For Singapore Citizens (40 years old and above) : NIL Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Average-Electricity-Consumption--kWh-_May-25-to-Apr-26.xlsxhttps://www.spgroup.com.sg/dam/spgroup/docs/our-services/utilities/tariff-information/Average-Electricity-Consumption--kWh-_May-25-to-Apr-26.xlsx Consumption_Elect Average consumption of Electricity (kWh) Premises Types May-25 Jun-25 Jul-25 Aug-25 Sep-25 Oct-25 Nov-25 Dec-25 Jan-26 Feb-26 Mar-26 Apr-26 HDB 1-Room 136 150 143 150 136 136 144 127 124 119 118 135 HDB 2-Room 181 195 190 195 177 177 188 164 165 158 158 181 HDB 3-Room 265 284 273 280 257 259 271 242 239 231 234 264 HDB 4-Room 363 390 381 388 358 355 377 334 330 322 325 365 HDB 5-Room 425 457 450 459 423 417 444 392 386 378 383 430 HDB Executive 522 562 554 562 520 513 546 478 472 462 474 525 Apartment 516 548 536 541 513 501 538 500 451 429 450 509 Terrace 823 881 848 866 817 818 836 785 734 735 722 788 Semi-Detached 1,080 1,173 1,123 1,121 1,072 1,056 1,107 1,016 951 940 939 1,007 Bungalow 2,154 2,244 2,175 2,168 2,190 2,074 2,202 2,040 1,950 1,863 1,918 2,054 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Reliabilityhttps://www.spgroup.com.sg/about-us/media-resources/energy-hub/reliability SP Energy HubAnnual ReportReliabilitySustainabilityInnovation RELIABILITY We invest in infrastructure, technology and manpower, and make long-term plans to renew aging assets, so that we can continue to provide our customers with efficient and reliable power supply. Engineer, 27, shares how she is undaunted by male-dominated energy industry & climbs the ranks People of Sp Faster repairs, fewer disruptions: Meet the innovative teams using smart tech to keep your piped gas supply flowing People of Sp Ground feedback, digital tools: How she helps 8,000 workers end their day safely People of Sp How this 'grid doctor' maintains the health of Singapore's electricity network so everything stays on People of Sp view more 1 2 3 4 5 ..... 89

Consumption_Water Average consumption of Water (CuM) Premises Types Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 HDB 1-Room 8.0 8.3 8.4 8.1 7.7 7.5 8.1 8.3 7.9 8.1 7.8 7.8 HDB 2-Room 9.3 9.7 10.0 9.5 8.7 8.7 9.4 9.5 9.2 9.3 9.0 9.0 HDB 3-Room 12.2 12.8 12.9 12.0 11.5 11.6 12.4 12.5 12.2 12.2 12.0 11.9 HDB 4-Room 15.5 16.2 16.3 15.3 14.7 14.6 15.6 15.7 15.3 15.5 15.1 14.9 HDB 5-Room 16.7 17.8 17.7 16.7 16.0 15.6 16.9 17.1 16.7 17.0 16.4 16.1 HDB Executive 18.8 19.9 19.7 18.6 17.7 17.7 18.8 19.1 18.5 18.8 18.1 17.9 Apartment 13.1 14.4 14.3 13.2 12.7 12.5 13.1 13.8 13.8 13.8 13.3 12.8 Terrace 25.8 28.0 28.4 24.2 24.1 24.7 25.7 26.7 25.9 26.2 25.6 24.7 Semi-Detached 30.7 34.9 34.6 30.2 28.3 30.0 31.5 33.4 31.4 32.2 30.9 30.4 Bungalow 46.3 59.5 58.1 50.4 42.1 49.6 48.1 54.7 52.4 52.4 50.2 49.8

Singapore Institute of Power and Gas Installation and Commissioning of Distribution Switchgear Course Code: ESG08 SFC-Eligible | Course Reference Number: TGS-2022012387 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Describe the construction of a Distribution Switchgear • Explain the necessary safety measures to be put in place during installation and commissioning of Distribution Switchgear • Describe the process of installing and commissioning of Distribution Switchgear • Perform the various tests and checks for Distribution Switchgear MAIN CONTENTS Theory • Safety aspects on installation and commissioning of Distribution Switchgear • Construction of a Switchgear • Functions of auxiliary equipment • Operation of relays and setting of relays • Switchgear Panel naming convention • Pre-installation procedure for Switchgear and auxiliary equipment on site • Installation of Switchgear and auxiliary equipment on site • Pre-commission Tests for Distribution Switchgear • Commissioning test and check for Distribution Switchgear • Project closing Practical • Perform pre-commission test for Distribution Switchgear • Perform Switchgear operation • Preparation of commissioning diagram METHODOLOGY Lecture and hands-on training TARGET AUDIENCE Engineering and technical staff involved in the installation, commissioning, operation and maintenance of distribution switchgear COURSE DETAILS Duration : 10.5 hours Mode of Delivery : Face-to-face Certification : SIPG Certificate of Completion PDU by PE Board : 9 Additional Requirement/s : Personal Protection Equipment (PPE) must be worn during practical session. PPE includes: • Safety Shoes • Safety Helmet • Fire Retardant Clothing (FRC) Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.1_0922 Singapore Institute of Power and Gas COURSE FEES Full Course Fee : S$1,050 (before GST) For Singapore Citizens/PR/LTVP+* : S$315 (before GST) For Singapore Citizens (40 years old and above) ADDITIONAL REMARKS : S$105 (before GST) • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 3.1_0922

Media Release Factsheet: Households' Electricity Consumption During the Circuit Breaker Period Singapore households’ electricity consumption typically increases from April through August. This is because the weather tends to be hotter in these months, and households use more electricity to power their fans or air-conditioners to stay cool. 2. During the Circuit Breaker (CB) period, most Singaporeans have been staying, working, or studying from home. This, coupled with the hotter weather, has led to higher electricity usage as well. For example, we saw an average increase of 22% in daily household electricity consumption in May 2020, compared to February 2020. How Households Are Billed During the Circuit-Breaker Period 3. Under normal circumstances, SP Group will send meter readers to visit households to record their electricity, water and gas consumption every alternate month. From 7 April to 1 June 2020, SP Group suspended physical meter reading services in line with the safe distancing measures to minimise the transmission of Covid-19. 4. For households who do not have advanced electricity meters and also did not submit their own meter readings, their April and May consumption were estimated based on previous months’ consumption data. This would result in an underestimation of their bills for these months. When SP Group resumed its pre-CB physical meter reading routine from 2 June 2020, the accumulated underestimated amount of consumption will be adjusted in the June or July bill. Therefore, the June or July utility bills could be higher than the April and May bills. See below for the illustration For consumers whose electricity meters are read during odd months 5. About 300,000 households have advanced electricity meters, and their electricity consumption is read remotely. They would be billed based on their actual consumption for April and May. Support to Households 6. As part of the Budget 2020 Care and Support Package, eligible HDB households will receive double their regular GST Voucher U-Save this year, through a one-off GST Voucher U-Save Special Payment. Eligible households with five or more members will receive an additional GST Voucher – U-Save rebate. The next round of disbursement of the regular GST Voucher U-Save rebate and GST Voucher U-Save Special Payment will be in July 2020. The first disbursement of the additional GST Voucher U-Save rebate for eligible larger households with five or more members will be in October 2020. For more information, visit www.gstvoucher.gov.sg. 7. As part of the recently announced Fortitude Budget, each household with at least one Singapore Citizen will receive a one-off $100 Solidarity Utilities Credit for doing their part in staying home during the CB period. This amount will be credited in the July or August utilities bill with SP Group and covers all property types. 8. In support of the Government’s Resilience Budget 2020 measures to freeze all government fees and charges for one year, SP Group has deferred grid charges amounting to S$343 million and maintained its grid fee to customers. What Households Can Do to Be Billed According to Actual Consumption 9. Households are encouraged to submit their own meter readings so as to be billed based on their actual consumption. 10. They can submit their meter readings via the following channels: a) SP Utilities app - Download the app from spgrp.sg/mobileapp. Go to “Explore” and select “Submit Meter”. b) SP Utilities Portal - Log on to SP Utilities Portal at spgrp.sg/UPortal. Go to “Usage” and select “Submit Meter Readings”. c) WhatsApp - Take a photo of the meter (with the meter number and meter reading clearly shown) and send to 8482 8636. d) Email – Email the meter readings to customerreading@spgroup.com.sg. e) Automated Phone System – Call 1800 222 2333 to submit meter readings via the automated option. 11. Households can refer to their SP bills for their meter submission period (refer to image below). They can submit their meter readings up to three days (by 5pm) from the scheduled meter reading date. For those who have downloaded the SP Utilities app, they can also set an alert for their meter reading submission period.

__________________________________________________________________________________ SPSRM User Guide __________________________________________________________________________________ (Version 1.04, Apr 2022) S SRM User Guide Version 1.04 (Apr 2022) TABLE OF CONTENTS 1. GENERAL INFORMATION .................................................................................................. 5 1.1. Purpose of User Guide ............................................................................................ 5 1.2. SPSRM Portal URL ................................................................................................... 5 1.3. Contact Us .............................................................................................................. 5 2. SYSTEM REQUIREMENTS .................................................................................................. 6 3. IMPORTANT POINTS TO NOTE .......................................................................................... 7 3.1. Avoid last minute submissions ................................................................................ 7 3.2. Do NOT log in at multiple locations with a User ID ................................................... 7 3.3. Always close ALL browser windows after logging out of SRM ................................... 7 3.4. Updating document content (Refresh) .................................................................... 7 3.5. Avoid use of browser’s Close button ....................................................................... 8 3.6. Verify Transaction was successful............................................................................ 9 3.7. System messages .................................................................................................... 9 3.7.1. Error messages .................................................................................................... 9 3.7.2. Warning messages ............................................................................................ 10 3.7.3. Informational messages .................................................................................... 10 4. ACCESS & LOGON ........................................................................................................... 11 4.1. Accessing the Portal .............................................................................................. 11 4.1.1. Direct with SPSRM URL ..................................................................................... 11 4.1.2. From SP Group Corporate website ................................................................... 11 4.2. Log in to the SRM Portal ....................................................................................... 12 5. SUPPLIER SELF-SERVICE .................................................................................................. 13 5.1. Account Types ...................................................................................................... 13 5.1.1. Authorised Representative ............................................................................... 13 5.1.2. Contact Person .................................................................................................. 13 5.1.3. Summary of Authorised Representative and Contact Person Privileges .......... 13 5.2. Self-Service Activities ............................................................................................ 14 5.2.1. Company Data ................................................................................................... 15 5.2.2. Create User [Restricted to Authorised Representative] ................................... 17 5.2.3. Find User [Restricted to Authorised Representative] ....................................... 19 5.2.4. Own Data .......................................................................................................... 25 5.3. Forgot User ID ...................................................................................................... 25 Page 2 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.3.1. Authorised Representative Account ................................................................. 25 5.3.2. Contact Person Account .................................................................................... 25 5.4. Forgot Password / Reset Password ........................................................................ 26 5.4.1. Before registration of MFA device .................................................................... 27 5.4.2. After registration of MFA device....................................................................... 28 6. VIEW OPPORTUNITIES .................................................................................................... 30 6.1. Before Logging In .................................................................................................. 30 6.1.1. Display List of Public RFx ................................................................................... 30 6.1.2. Display RFx’s Eligibility and Site Showround ..................................................... 31 6.2. After Logging In .................................................................................................... 33 7. DISPLAYING RFX ............................................................................................................. 34 7.1. RFx Overview ....................................................................................................... 34 7.1.1. Active Queries ................................................................................................... 34 7.1.2. Quick Criteria Maintenance .............................................................................. 35 7.1.3. RFx List Area ...................................................................................................... 36 7.2. Display RFx document ........................................................................................... 38 7.2.1. Display RFx: Method 1 ...................................................................................... 38 7.2.2. Display RFx: Method 2 ...................................................................................... 39 7.3. Understanding RFx/RFx Response Interface .......................................................... 40 7.4. Register Interest & Indicate Participation Intent .................................................... 41 7.4.1. Register Interest ................................................................................................ 41 7.4.2. Indicate Participation Intent ............................................................................. 42 7.5. RFx Header tabs .................................................................................................... 43 7.5.1. RFx Information tab .......................................................................................... 43 7.5.2. RFx Items tab ..................................................................................................... 43 7.5.3. Notes and Attachments tab .............................................................................. 45 8. RFX RESPONSE – CREATE/SAVE/SUBMIT/EDIT/DELETE/WITHDRAW ................................ 47 8.1. Create RFx Response ............................................................................................. 47 8.1.1. Method 1: At RFx Overview .............................................................................. 47 8.1.2. Method 2: From RFx ......................................................................................... 49 8.2. Save vs Submit RFx Response ................................................................................ 51 8.2.1. Save RFx Response ............................................................................................ 51 8.2.2. Submit RFx Response ........................................................................................ 52 8.3. Edit RFx Response ................................................................................................. 54 Page 3 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.4. Delete RFx Response............................................................................................. 55 8.5. Withdraw RFx Response ....................................................................................... 57 9. RFX RESPONSE – ENTERING DATA ................................................................................... 60 9.1. Information tab .................................................................................................... 60 9.2. Items tab .............................................................................................................. 61 9.2.1. Enter Price/Selection of Reason for 0.00 value response ................................. 61 9.2.2. Add Item ............................................................................................................ 67 9.2.3. Delete Item ....................................................................................................... 73 9.3. Notes and Attachments tab .................................................................................. 74 9.3.1. Notes ................................................................................................................. 74 9.3.2. Attachments ...................................................................................................... 75 Page 4 of 78 S SRM User Guide Version 1.04 (Apr 2022) 1. GENERAL INFORMATION SPSRM refers to SP Supplier Relationship Management System, a structured electronic system operated by SP Group via the Internet which facilitates the procurement of goods and/or services by SP Group through electronic means. __________________________________________________________________________________ 1.1. PURPOSE OF USER GUIDE This Guide is intended to guide SPSRM Suppliers on the following: • Logging in to SPSRM • Supplier Self-Service • Display opportunities • Bid submission __________________________________________________________________________________ 1.2. SPSRM PORTAL URL URL to SPSRM Portal: https://srm.spgroup.com.sg __________________________________________________________________________________ 1.3. CONTACT US If you have any enquiries, please contact us at: SRM Support Telephone: 65 6916 8839 E-mail address: srmsupport@spgroup.com.sg Operating hours (Singapore Time): - Mon to Fri: 8:30am to 12:30pm; 1:30pm to 5:00pm - Closed on Sat, Sun & Public Holidays __________________________________________________________________________________ Page 5 of 78 S SRM User Guide Version 1.04 (Apr 2022) 2. SYSTEM REQUIREMENTS The following are required to access and perform activities on SPSRM portal. • Internet connection • Computer with the following web browser: o Windows Operating System: Chrome or Edge o Mac Operating System: Safari • Browser settings: o Pop-up blocker must be disabled/turned off o Zoom is set to 100% Page 6 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3. IMPORTANT POINTS TO NOTE 3.1. AVOID LAST MINUTE SUBMISSIONS Suppliers are encouraged to familiarise themselves with the SPSRM System when they are granted access by way of a User ID and password. Early bid submissions are strongly encouraged. Last minute submissions may induce panic and this increases risk of failure to submit on time. Moreover, if Suppliers encounter any issues while submitting their bids and need to seek our assistance (Contact Us), there may not be sufficient time for us to provide help. Bid submissions after the submission deadline will not be accepted. __________________________________________________________________________________ 3.2. DO NOT LOG IN AT MULTIPLE LOCATIONS WITH A USER ID Do not log in at multiple locations* with a User ID at the same time. *The following are examples of multiple locations login: e.g.1: At two or more computers and logged in at all respective computers’ browser e.g.2: On a single computer but logged in at two or more different browsers (e.g. Chrome and Safari) Multiple logins with a single User ID may trigger the security feature to lock down the User ID, preventing activities within SPSRM. The time-out for the User ID to be unlocked may take up to 15 minutes from the last activity performed with the User ID. __________________________________________________________________________________ 3.3. ALWAYS CLOSE ALL BROWSER WINDOWS AFTER LOGGING OUT OF SRM Suppliers are recommended to close all browser windows after logging out of SRM. This will ensure the session’s cookies/cache is fully cleared. __________________________________________________________________________________ 3.4. UPDATING DOCUMENT CONTENT (REFRESH) The Refresh button may be used to update content in a particular area or the entire document. For faster update processing, it is recommended to use the Refresh button if it is available within the window (avoid using the browser’s refresh function). The Refresh button may be displayed in icon or in text: __________________________________________________________________________________ Page 7 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3.5. AVOID USE OF BROWSER’S CLOSE BUTTON Note: Use the browser’s Close button only if there is no Close button within the window. Using the browser’s Close button may terminate the system’s processing prematurely. As the processing was interrupted, the system may not recognise the activity has been completed and this will lock the SPSRM document that was closed with the browser’s Close button. It may take up to 15 minutes for the lock to time out. To prevent this, use the Close button within the window if available. The pop-up box on the right will be displayed in two scenarios: i. The document in edit mode is already opened in another browser window. Solution: Check through the browser windows for the same document and continue with the required activities at that window. ii. The document was previously closed with the browser’s Close button. Solution: Check that there was no other opened browser window for the document. If so, wait for 15 minutes for the lock to time out before proceeding with the required activities again. __________________________________________________________________________________ Page 8 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3.6. VERIFY TRANSACTION WAS SUCCESSFUL To detect unexpected error/failure, for important transactions, please verify the transaction was successful. For example: Response submission, please refresh the RFx List and check that the Response Number column against the RFx has a number and the Response Status is “Submitted”. Successful submissions will have RFx Response number with “Submitted” status __________________________________________________________________________________ 3.7. SYSTEM MESSAGES System messages are displayed at the top of the screen. __________________________________________________________________________________ 3.7.1. Error messages Error messages are indicated with the red icon . All errors in the document must be resolved before submission is allowed. Example of error message __________________________________________________________________________________ Page 9 of 78 S SRM User Guide Version 1.04 (Apr 2022) 3.7.2. Warning messages Warning messages are indicated with the yellow icon . The warning message is an alert to check the areas indicated. Please review/check the areas indicated and proceed if no issues found. Submission is allowed regardless the presence of warning message(s). Example of warning message __________________________________________________________________________________ 3.7.3. Informational messages Informational messages are indicated with the green icon . This is for information which requires no action to be taken. Example of informational message __________________________________________________________________________________ Page 10 of 78 S SRM User Guide Version 1.04 (Apr 2022) 4. ACCESS & LOGON 4.1. ACCESSING THE PORTAL 4.1.1. Direct with SPSRM URL SPSRM Portal may be accessed directly with URL https://srm.spgroup.com.sg. __________________________________________________________________________________ 4.1.2. From SP Group Corporate website Alternatively, go to SP Group Corporate website with URL https://www.spgroup.com.sg. At the homepage, click on Login. At the pop-up box, click on Supplier Relationship Management System (SRM). The SPSRM Portal will be displayed in a separate window/tab (depending on your browser settings). Page 11 of 78 S SRM User Guide Version 1.04 (Apr 2022) 4.2. LOG IN TO THE SRM PORTAL With effect from 21 March 2022, the mandatory Multi-Factor Authentication (MFA) has been enabled for login to SRM portal. All Users must be authenticated with their password and the passcode generated from their registered mobile device before they can be logged in to the SRM portal. Refer to the SPSRM MFA User Guide or the SPSRM MFA Quick Start Guide available at https://www.spgroup.com.sg/resources?page=1&category=Procurement __________________________________________________________________________________ Page 12 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5. SUPPLIER SELF-SERVICE 5.1. ACCOUNT TYPES There are two account types for SRM: Authorised Representative; Contact Person. For each entity, only one (1) Authorised Representative account is issued (refer to SPSRM Supplier Registration Guide for details on the registration process). The maximum number of Contact Person accounts allowed for each entity is ninety-nine (99). __________________________________________________________________________________________ 5.1.1. Authorised Representative The Authorised Representative is assigned with Administrator rights to perform the following activities in SPSRM System: • Maintain Company Data (Product Category selection) • Create Contact Person Account • Maintain Contact Person Data (Name, Phone/Fax Numbers, E-mail Address) • Lock / Unlock Contact Person Account • View RFx • RFx Response related activities (e.g. Create, Submit, etc) Note: Please Contact Us if there are updates needed to the Company Data (e.g. address change) or to the Authorised Representative (e.g. change of Authorised Representative’s particulars). __________________________________________________________________________________________ 5.1.2. Contact Person Contact Person Account is a non-Administrator role which will only have basic rights such as display Company/Own Data and bidding activities (e.g. View RFx, RFx Response related activities). __________________________________________________________________________________________ 5.1.3. Summary of Authorised Representative and Contact Person Privileges Activity Description Reset Own Password Create Contact Person Account Display Company Data Edit Company Data: Product Category Edit Company Data: Company Details, Address Data, Contact Data Display Own Data Edit Own Data Display Other Contact Person Data Edit Other Contact Person Data Lock/Unlock Contact Person Account Display RFx Create/Display/Edit RFx Response Authorised Representative Account Contact Person Account Page 13 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2. SELF-SERVICE ACTIVITIES Suppliers may experience a pop-up at the bottom of the screen for allowing an add-on. Please note that this add-on is NOT REQUIRED for SRM. Suppliers may click on the grey “X” to close the pop-up notice whenever it appears. Note: If the add-on was allowed and enabled, Suppliers may experience a time lag of up to 10 seconds when navigating between the links/performing activities under the Supplier Data tab. Page 14 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.1. Company Data Company data pertaining to address and contact details cannot be changed by the Authorised Representative. Please Contact Us if there are updates needed to the Company Data (e.g. address change). The data under Company Details, Address Data and Contact Data cannot be edited. Page 15 of 78 S SRM User Guide Version 1.04 (Apr 2022) Scroll down the page to view the Product Categories section. Selection updates can only be done by the Authorised Representative. Notifications will be sent to the Authorised Representative’s e-mail address when there are opportunities published that matches the selected category. Page 16 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________________ 5.2.2. Create User [Restricted to Authorised Representative] This allows the Authorised Representative to create the Contact Person. The User ID and password will be sent to the Contact Person’s e-mail address upon successful creation. Page 17 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 18 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3. Find User [Restricted to Authorised Representative] Administrative maintenance (update Contact Person data; lock/unlock Contact Person) of Contact Person accounts may be done using this function. Page 19 of 78 S SRM User Guide Version 1.04 (Apr 2022) Status User Status: Active User Status: Inactive Lock Status: Locked Lock Status: Not Locked What it means User has successfully logged in to SPSRM User has never logged in to SPSRM since creation of User User has been locked and cannot log into SPSRM User can log in to SPSRM and perform RFx related activities Page 20 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3.1. Display Selected Contact Person’s details Page 21 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3.2. Edit Selected Contact Person’s details Page 22 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.3.3. Lock/Unlock selected Contact Person Contact Person accounts that are no longer active may be locked. The locked Contact Person account will not be able to log into the SRM portal. A locked Contact Person account may be unlocked any time by clicking on the Unlock button. Lock Contact Person Page 23 of 78 S SRM User Guide Version 1.04 (Apr 2022) Unlock Contact Person Page 24 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.2.4. Own Data Authorised Representatives/Contact Persons may view their own details here. Please Contact Us if there are updates needed to the Authorised Representative’s data (e.g. change of e-mail address). Contact Person’s data may be updated by the Authorised Representative. Please refer to 5.2.3.2 Edit Selected Contact Person’s details. __________________________________________________________________________________________ 5.3. FORGOT USER ID 5.3.1. Authorised Representative Account Please send e-mail to srmsupport@spgroup.com.sg with the Authorised Representative’s e-mail address containing: E-mail Subject E-mail Content Request for Authorised Representative’s User ID Full Company Name: [Supplier to insert] Company’s Unique Entity Number: [Supplier to insert] Authorised Representative’s Name: [Supplier to insert] Note: Please Contact Us at our hotline if you are in urgent need of the User ID. __________________________________________________________________________________________ 5.3.2. Contact Person Account Please approach your Authorised Representative to obtain your Contact Person User ID. Authorised Representative account possesses administrator rights to retrieve all Contact Persons created for the Company. Please refer to 5.2.3 Find User. Page 25 of 78 S SRM User Guide Version 1.04 (Apr 2022) 5.4. FORGOT PASSWORD / RESET PASSWORD MFA Registration This website is best experienced on Chrome or Edge or Safari Page 26 of 78 S SRM User Guide Version 1.04 (Apr 2022) Sample of password reset email __________________________________________________________________________________________ 5.4.1. Before registration of MFA device Proceed to MFA registration page at https://srm.spgroup.com.sg/otp. 1 Enter User ID 3 Click Log On button 2 Enter password indicated in the email Page 27 of 78 S SRM User Guide Version 1.04 (Apr 2022) Prompt to change password. User will be logged in to the MFA registration screen once the password is successfully changed. User may proceed to set up the mobile device. Once mobile is successfully set up, User can log in to SRM portal with the password and passcode (generated from the SAP Authenticator App on the mobile device). 1 Enter password indicated in the email 3 Click Change button to confirm password 2 Enter password of your choice. Repeat the password at Confirm Password __________________________________________________________________________________________ 5.4.2. After registration of MFA device Proceed to SRM login at https://srm.spgroup.com.sg. 2 Enter password indicated in the email Page 28 of 78 S SRM User Guide Version 1.04 (Apr 2022) Prompt to enter the PASSCODE from the SAP Authenticator App on the registered mobile device. 1 Enter passcode generated from the SAP Authenticator App on the registered mobile device 2 Click on Log On button Prompt to change password. User will be logged in to the SRM portal once the password is successfully changed. 1 Enter password indicated in the email __________________________________________________________________________________ Page 29 of 78 S SRM User Guide Version 1.04 (Apr 2022) 6. VIEW OPPORTUNITIES Opportunities are referred to as “RFx” (Request For x). Header Name What it means 1. Event Number RFx reference number 2. Event Description Description of the purchase 3. Start Date / Start Time Date and time the RFx was published 4. End Date / End Time Closing date and time of the RFx (Submission Deadline) __________________________________________________________________________________ 6.1. BEFORE LOGGING IN Suppliers may display all active public opportunities prior to logging in. Note: Public viewing of RFx details (i.e. before logging in to the portal with User ID) is limited to the Site Showround and Eligibility. 6.1.1. Display List of Public RFx Enter this URL in the browser’s address field: https://srm.spgroup.com.sg/irj/portal/anonymous Page 30 of 78 S SRM User Guide Version 1.04 (Apr 2022) ____________________________________________________________________________________________________ 6.1.2. Display RFx’s Eligibility and Site Showround Page 31 of 78 S SRM User Guide Version 1.04 (Apr 2022) Example of Site Showround pop-up box displaying the RFx’s site showround details: Example of Eligibility pop-up box displaying the RFx’s eligibility details: Page 32 of 78 S SRM User Guide Version 1.04 (Apr 2022) 6.2. AFTER LOGGING IN After logging in, Suppliers will be able to display all details of RFxs. Note: RFxs that have closed (i.e. Submission Deadline already over) will only be displayed if Suppliers had saved/submitted RFx Response for the RFx. MFA Registration This website is best experienced on Chrome or Edge or Safari RFx Overview screen will be displayed after clicking on the RFx tab. The Overview screen displays the list of RFxs. Page 33 of 78 S SRM User Guide Version 1.04 (Apr 2022) From Section 7 onwards, Suppliers must be logged in to SPSRM for the functions to be available 7. DISPLAYING RFX 7.1. RFX OVERVIEW __________________________________________________________________________________ 7.1.1. Active Queries The query is defaulted to eRFxs All. All Published Ended Completed All queries under eAuctions Lists all RFxs (Published, Ended and Completed) Lists active RFxs (i.e. submission deadline not over) Lists RFxs which submission deadline is over (must have RFx Response created) Lists RFxs which submission deadline is over (must have RFx Response created with Event Status: Transaction Completed Not applicable Page 34 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.1.2. Quick Criteria Maintenance This is an optional feature which allows Supplier to further filter RFxs based on the criteria selection. Note: Event Status is the same function as 7.1.1 Active Queries Suppliers are recommended to use the following Search Criteria: Event Number Deadline Date Flag Status (of RFx Response) Enter RFx Reference Number. It should be 10 characters in length. Wildcard search is possible by including asterisks (e.g. QO118*). Possible selections: • Today: Lists RFxs ending on the current date • Next 7 Days: Lists RFxs ending within the next 7 days • Next 30 Days: Lists RFxs ending within the next 30 days • Next 90 Days: Lists RFxs ending within the next 90 days • Next 12 Month: Lists RFxs ending within the next 12 months Possible selections: • Saved: Lists RFxs with RFx Response having Saved status • Bid Submitted: Lists RFxs with RFx Response having Submitted status • Bid Rejected: Lists RFxs with RFx Response having Rejected status • Bid Accepted: Lists RFxs with RFx Response having Accepted status • Transaction Completed: Lists RFxs with RFx Response having Transaction Completed status • Deleted: Not applicable • Bid returned: Not applicable Page 35 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.1.3. RFx List Area For better visibility, the RFx List Area will be presented in two parts. Part 1 Note: Other than Refresh and Export buttons, the rest of the buttons will become active only when RFx is selected Button Action A new window will pop-up displaying the RFx Response window in edit mode Note: This action is only active if there is NO existing RFx Response created for the selected RFx (i.e. Response Number field does not contain any RFx Response Number) A new window will pop-up displaying the selected RFx A new window will pop-up displaying the RFx Response window in display mode Note: This action is only active if there is existing RFx Response created for the selected RFx (i.e. Response Number field contains RFx Response Number) Generates a pdf extract of the Response Note: This action is only active if there is existing RFx Response created for the selected RFx (i.e. Response Number field contains RFx Response Number) Refreshes the RFx listing Exports the current listing of RFxs into an excel file Header Name Event Number Event Description Event Status Start Date End Date Response Number What it means RFx reference number Description of the purchase Status of RFx Date the RFx was published Closing date of the RFx (Submission Deadline) Supplier’s RFx Response reference number (e.g. 62xxxxxxxx) Note: This field will be empty unless RFx Response has been created and saved and/or submitted Page 36 of 78 S SRM User Guide Version 1.04 (Apr 2022) Part 2 Header Name Response Status Event Version Response Version Q&A Start Time End Time RFx Long Description What it means Status of RFx Response RFx version (i.e. number of changes to RFx) RFx Response version (i.e. number of changes to RFx Response) Not applicable Time the RFx was published Closing time of the RFx (Submission Deadline) Detailed description of the purchase Note: It is possible for this field to be blank if detailed description is unnecessary for the RFx Page 37 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.2. DISPLAY RFX DOCUMENT 7.2.1. Display RFx: Method 1 Page 38 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.2.2. Display RFx: Method 2 Page 39 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.3. UNDERSTANDING RFX/RFX RESPONSE INTERFACE RFx and RFx Response are presented in a similar layout as detailed below: 1. Document Description - Document Mode: Display or Edit - Document Type: RFx or RFx Response 2. Header Buttons Buttons for activities relating to the document are displayed here 3. Header Document Info Provides a brief of key information (e.g. RFx Number, Submission Deadline, etc) 4. Header tabs Tab separators for different Header areas 5. Item tabs Tab separators for different area of Item details 1. Document Description 2. Header Buttons 3. Header Document Info 4. Header tabs 5. Item tabs Items tab: Click on Details button or Line Number hyperlink to display the Item Details area Item overview table Display Item Details: Click Details or Line Number hyperlink Page 40 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.4. REGISTER INTEREST & INDICATE PARTICIPATION INTENT 7.4.1. Register Interest • Registration is only applicable for public RFxs; not required for closed RFxs • Registration is mandatory before a RFx Response can be created for public RFxs Suppliers who have registered interest for a RFx will be kept informed of updates (if any) to the RFx. The e-mail notification will be sent to the e-mail address of the User ID used in the RFx registration. Page 41 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.4.2. Indicate Participation Intent Suppliers may indicate their participation intent at the RFx. The selected participation intent may be changed any time before the RFx’s submission deadline. Example: Supplier is interested to submit a Response, clicks on the Participate button. Subsequently, due to some reason, Supplier is now unable to submit a Response. Therefore, Supplier displays the RFx and clicks on the Do Not Participate button to change participation intent. Page 42 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.5. RFX HEADER TABS 7.5.1. RFx Information tab RFx information tab contains vital information pertaining to the RFx. Suppliers are reminded to take note of the dates stated herein when preparing for the RFx Response submission. Note: For avoidance of doubt, all date and time displayed are subject to Supplier’s computer’s Time Zone in the Date and Time settings. Singapore time zone is displayed with UTC+8. __________________________________________________________________________________ 7.5.2. RFx Items tab RFx Items tab contains item(s) which will be copied over to the RFx Response. Supplier will need to enter the applicable rate/price for the item. Note: For certain RFxs (e.g. Offer is to be made in Percentage Variation on the established Schedule of Rates/Prices; etc), Suppliers may be required to enter a mock value of S$1.00 in order to submit the RFx Response. Page 43 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 44 of 78 S SRM User Guide Version 1.04 (Apr 2022) 7.5.3. Notes and Attachments tab __________________________________________________________________________________ 7.5.3.1. Notes Notes contains Site showround/Briefing Detail and Tender Eligibility. To display either of the notes, click on the relevant note’s hyperlink to view the complete details. Page 45 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 7.5.3.2. Attachments The RFx Documents (e.g. Specifications; Schedules; Conditions of Contract; etc) will be available for download under this section. Page 46 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8. RFX RESPONSE – CREATE/SAVE/SUBMIT/EDIT/DELETE/WITHDRAW To respond to a RFx, RFx Response must be submitted. The RFx Response allows Suppliers to enter their offer and upload attachments. 8.1. CREATE RFX RESPONSE • Supplier must have already registered interest for the RFx to be able to see the “Create Response” button (See 7.4.1) • “Create Response” button is available only within the Submission Deadline date and time 8.1.1. Method 1: At RFx Overview Page 47 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 48 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.1.2. Method 2: From RFx Page 49 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 50 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.2. SAVE VS SUBMIT RFX RESPONSE 8.2.1. Save RFx Response RFx Response may be saved any time after the creation. RFx Response in “Saved” status is a draft version which is only available to the Supplier; SP Group will not be able to receive/view it. • RFx Response in “Saved” status is a draft version which is viewable only by Supplier; SP Group will not be able to receive/view the RFx Response • Saving is possible only within the Submission Deadline date and time After a RFx Response is created (see 8.1) or edited (see 8.3), Supplier may save it any time by clicking the Save button. This allows the changes/updates to the RFx Response thus far to be saved and Supplier may edit the saved RFx Response any time as long as it’s done before the Submission Deadline. Note: Suppliers are encouraged to save their edits to the RFx Response to prevent any loss due to system time-out (occurs when there’s inactivity of 15 mins) or disruption to internet connectivity. Page 51 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.2.2. Submit RFx Response RFx Response must be submitted prior to the Submission Deadline for SP Group to receive and view the RFx Response after the Submission Deadline. • Supplier MUST submit their RFx Response so that after the Submission Deadline, SP Group is able to receive and view the RFx Response • No one other than Supplier is able to view their RFx Response (in any status) before the Submission Deadline • Submission is possible only within the Submission Deadline date and time Once Supplier is satisfied with the RFx Response and ready to submit it, click on the Submit button. Page 52 of 78 S SRM User Guide Version 1.04 (Apr 2022) If the RFx Response was previously saved, the Submit button is available only when the RFx Response is in the edit mode (i.e. click the Edit button). Page 53 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.3. EDIT RFX RESPONSE • There must be an existing RFx Response to edit it • RFx Response with “Submitted” status may be edited (before Submission Deadline) but the updated RFx Response must be submitted again • Edit is possible only within the Submission Deadline date and time Page 54 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.4. DELETE RFX RESPONSE Suppliers may use this function (before the Submission Deadline) to delete a RFx Response that is no longer required. • Delete is available for RFx Response that was not submitted (i.e. RFx Response does not have any prior active version in “Submitted” status) • Deletion is possible only within the Submission Deadline date and time Page 55 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 56 of 78 S SRM User Guide Version 1.04 (Apr 2022) 8.5. WITHDRAW RFX RESPONSE Suppliers may use this function (before the Submission Deadline) to retract their RFx Response if they are no longer able to offer the goods/services. When the RFx Response is in the “Withdrawn” status, SP Group will not be able to view Supplier’s RFx Response nor any of the attachment(s) in it. • Withdraw can only be done for RFx Response that was submitted • Withdraw is possible only within the Submission Deadline date and time • Suppliers may re-submit RFx Response after withdraw, but it must be done within the Submission Deadline date and time Page 57 of 78 S SRM User Guide Version 1.04 (Apr 2022) Withdraw activities completed, this window may be closed. Re-submit RFx Response: Page 58 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 59 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9. RFX RESPONSE – ENTERING DATA To submit an RFx Response, the key tabs for data entry are Information, Items and Notes and Attachments. The other tabs are for information purposes (e.g. Summary; Tracking) or not in use (e.g. Business Workspace; Business Attachments). 9.1. INFORMATION TAB Field Name Action required? 1. Currency This field will be in display mode if selection of foreign currency is not activated for the RFx. If foreign currency selection has been activated, Suppliers may select the required currency as available from the dropdown list. 2. Target Value of RFx Response Note: Currency should be left in Singapore Dollars if the RFx Response contains mix of various currencies (e.g. Item 1 offered in SGD, Item 2 offered in USD) No entry required from Supplier. Offer value should be completed in the Form of Base/Alternative Tender/Quotation, whichever applicable (available in the RFx Documents). Note: This field may not be visible for some RFxs 3. Terms of Payment No entry required and Supplier may disregard this field. Terms of Payment shall be as per specified in the Conditions of Contract (available in the RFx Documents). 4. Incoterm No entry required from Supplier. Incoterm (if applicable) shall be specified in Supplier’s bid document that should be uploaded under the Attachments section (see xxx). 5. Supplier’s Contact Person Data 6. Bidder Defect Liability Period Optional entry. Contact Person to be entered in event SP Group needs to contact Supplier on matters pertaining to the RFx. These fields are optional as the Contact Person and contact details may be specified in Supplier’s bid document that should be uploaded under the Attachments section (see xxx). This field is defaulted to the Defect Liability Period required by SP Group but it may be updated by the Supplier as required. Page 60 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.2. ITEMS TAB Item(s) is/are copied over from the RFx upon creation of the RFx Response. Suppliers are required to enter their offer rate(s)/price(s) for the item(s). Note: For certain RFxs (e.g. Offer is to be made in Percentage Variation on the established Schedule of Rates/Prices; etc), Suppliers may be required to enter a mock value of S$1.00 in order to submit the RFx Response. __________________________________________________________________________________ 9.2.1. Enter Price/Selection of Reason for 0.00 value response 9.2.1.1. Material Material Items can be identified by this icon under the “Line Number” column. i. Foreign Currency selection DEACTIVATED Item Overview table: Unit Rate/Price may be entered in the “Price” field for the item. OR Page 61 of 78 S SRM User Guide Version 1.04 (Apr 2022) Item Data tab: Unit Rate/Price may be entered in the “Price” field for the item. For selection of the reason for 0.00 value, scroll down the window, it will be available below the Delivery Days field: Page 62 of 78 S SRM User Guide Version 1.04 (Apr 2022) ii. Foreign Currency selection ACTIVATED Item Overview table: Entry of Unit Rate/Price is not allowed. Page 63 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.1.2. Service (under Outline) Under the “Line Number” column: - Outline Items identified by this icon . Price cannot be entered for Outline Items. - Service Items identified by this icon . Price must be entered at Service Items. Page 64 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ i. Foreign Currency selection DEACTIVATED Item Overview table: Unit Rate/Price may be entered in the “Price” field for the Service Item. Item Data tab: Unit Rate/Price may be entered in the “Price” field for the Service Item. OR Page 65 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ ii. Foreign Currency selection ACTIVATED Item Overview table: Entry of Unit Rate/Price is not allowed. Page 66 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.2. Add Item • If the “Add New” button in the RFx Response is inactive, this function is not available 9.2.2.1. Add New Item This function may be used to add new items into the RFx Response. Page 67 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.2.2. Add Alternative Item This function may be used to add alternative items to SP Group Buyer’s created items into the RFx Response. E.g. Supplier offers value “1.00” for Item A and there is an alternative offer for Item A at “0.90”. Use this function to add the alternative “0.90” offer for Item A. Page 68 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 69 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.2.2.3. Add Substitute Item This function may be used to add substitute items to SP Group Buyer’s created items into the RFx Response. E.g. Supplier has no offer for Item A, however, there is a substitution item which may function the same as Item A at “1.00”. Use this function to add the substitute item at “1.00” offer for Item A. Page 70 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.2.2.4. Add Supplement Item This function may be used to add supplement items to SP Group Buyer’s created items into the RFx Response. E.g. Supplier has offer for Item A and in addition to that, there are supplementary items which SP Group Buyer may wish to consider along with Item A. Use this function to add the supplementary item for Item A. Page 71 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ Page 72 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.2.3. Delete Item Only items added by Suppliers may be deleted. __________________________________________________________________________________ Page 73 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.3. NOTES AND ATTACHMENTS TAB 9.3.1. Notes Suppliers may add remarks for their RFx Response using this function. However, Suppliers are encouraged to enter offer-related remarks in their proposal/write-up submission in the attachments. Page 74 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ 9.3.2. Attachments • Maximum file size is limited to 20MB per file • Allowed file types: .bmp, .doc, .docx, .jpeg, .jpg, .ods, .odt, .pdf, .png, .ppt, .pptx, .rtf, .xls, .xlsx, .zip • Files encrypted with password cannot be uploaded • Suppliers are encouraged to zip up the files (not exceeding 20MB per zip file) for ease of upload Proposals, brochures, etc in softcopy may be added to the RFx Response under this section. 9.3.2.1. Add Attachment Page 75 of 78 S SRM User Guide Version 1.04 (Apr 2022) Page 76 of 78 S SRM User Guide Version 1.04 (Apr 2022) 9.3.2.2. Delete Attachment Page 77 of 78 S SRM User Guide Version 1.04 (Apr 2022) __________________________________________________________________________________ - End of Document - Page 78 of 78

2024 JANUARY Su Mo Tu We Th Fr Sa 1 2 3 4 5 6 8-9: ECL04 High Voltage Distribution Cable Identification, Spiking & Fault Location 7 8 9 10 11 12 13 9-10: ERG01 SS638 Code of Practice for Electrical Installations 14 15 16 17 18 19 20 15, 16, 18: EPG07 Requirements for Installation & Commissioning of Grid-Tied Photovoltaic System 21 22 23 24 25 26 27 17-18: ENO63 Condition Monitoring Techniques for Distribution Switchgear & Transformer 28 29 30 31 22-24, 25, 26, 30: ENO62 Restore High Voltage Outages 29: GRG02 Gas Market Structure & Gas Network Code FEBRUARY Su Mo Tu We Th Fr Sa 1 2 3 1-2: ERG01 SS638 Code of Practice for Electrical Installations 4 5 6 7 8 9 10 19: ENO51 Distribution Switchboard Maintenance for Commercial and Industrial Low Voltage Installation 11 12 13 14 15 16 17 21-23: ECL05 High Voltage Cable Jointing Techniques 18 19 20 21 22 23 24 26: NEV03 Requirements and Implementation of Electric Vehicle Charging System 25 26 27 28 29 26-27: PDC208 Hydrogen Industry Masterclass 26-1 Mar: EPG12 Power Plant Operations and Performance (NEW COURSE + ) 28-29: PDC208 Hydrogen Industry Masterclass MARCH Su Mo Tu We Th Fr Sa 1 2 4-5: ERG05 Lightning and Lightning Protection 3 4 5 6 7 8 9 6-7: ESG08 Installation & Commissioning of Distribution Switchgear 10 11 12 13 14 15 16 11-12: EFD08 Singapore Electricity Network and Market 17 18 19 20 21 22 23 13-14: ESG06 Design, Installation & Testing of Electrical Switchboard & Supply Turn-On 24 25 26 27 28 29 30 18-19: ETF02 Operation & Maintenance of Distribution Transformer 31 20-21 & 27-28: EPG13 Managing Multiple Malfunctions in Power Plants & EPG14 Best Practices for Power Plant Optimisation (NEW COURSE + ) + Courses conducted using the latest Centralised Power Plant Simulator Updated: 04 Dec 2023 SINGAPORE INSTITUTE OF POWER AND GAS TRAINING CALENDAR JAN - MAR 2024 No. Course Code Course Title Duration (hr) Mode of Delivery Course Fee (1) Course Fee (after Funding) (2) (3) PDU (5) Click to download outline Upcoming Schedule 1 ECL04 High Voltage Distribution Cable Identification, Spiking & Fault Location 14 Face-to-Face $1,700 N.A. 14 Download 8 - 9 Jan 2 ECL05 High Voltage Cable Jointing Techniques 21 Face-to-Face $2,950 N.A. 21 Download 21 - 23 Feb 3 EFD08 Singapore Electricity Network and Market 14 Face-to-Face $720 $216 Pending Download 11 - 12 Mar 4 ENO51 Distribution Switchboard Maintenance for Commercial and Industrial Low Voltage Installation 7 Face-to-Face $800 N.A. 7 Download 19 Feb 5 ENO62 Restore High Voltage Outages 17.5 Face-to-Face $2,750 N.A. 15 Download 22 - 24 Jan Assesment: 24, 25, 26, 30 Jan 6 ENO63 Condition Monitoring Techniques for Distribution Switchgear & Transformer 14 Face-to-Face $1,400 $420 Pending Download 17 - 18 Jan 7 EPG07 Requirements for Installation & Commissioning of Grid-Tied Photovoltaic System 21 Face-to-Face $1,925 N.A. 13 Download 15, 16, 18 Jan 8 EPG12 Power Plant Operations and Performance (NEW COURSE + ) 35 Face-to-Face $3,500 $1,050 NIL Download 26 Feb - 1 Mar 9 EPG13 EPG14 Managing Multiple Malfunctions in Power Plants (NEW COURSE +# ) Best Practices for Power Plant Optimisation (NEW COURSE +# ) 14 14 Face-to-Face $1,400 $1,400 $420 $420 NIL Download 20 - 21 Mar 27 - 28 Mar 10 ERG01 SS638 Code of Practice for Electrical Installations 14 Face-to-Face $700 $210 13 Download Run 1: 9 - 10 Jan Run 2: 1 - 2 Feb 11 ERG05 Lightning and Lightning Protection 14 Face-to-Face $700 $210 13 Download 4 - 5 Mar 12 ESG06 Design, Installation & Testing of Electrical Switchboard & Supply Turn-On 14 Face-to-Face $1,600 N.A. 12 Download 13 - 14 Mar 13 ESG08 Installation & Commissioning of Distribution Switchgear 10.5 Face-to-Face $1,050 $315 9 Download 6 - 7 Mar 14 ETF02 Operation & Maintenance of Distribution Transformer 14 Face-to-Face $1,400 $420 14 Download 18 - 19 Mar 15 GRG02 Gas Market Structure & Gas Network Code 7 Face-to-Face $800 N.A. 6 Download 29 Jan 16 NEV03 Requirements and Implementation of Electric Vehicle Charging System 7 Face-to-Face $700 $210 Pending Download 26 Feb 17 PDC208 Hydrogen Industry Masterclass 14 Face-to-Face $2,200 $660 Pending Download Run 1: 26- 27 Feb Run 2: 28 - 29 Feb + Courses conducted using the latest Centralised Power Plant Simulator # Courses EPG13 and EPG14 are part of the Advanced Certificate in Power Plant Operations and Performance and both courses must be taken together, following the training dates stated in this training calendar Enterprise Transformation Project (NEW) SIPG offers implementation-led training and consultancy programme on Lean Methodologies that help enterprises strengthen business capabilities under the SkillsFuture Singapore Enterprise Transformation Project (ETP) initiative. Participating enterprises will enjoy programme fee funding of 90% for Small Medium Enterprises (SMEs) and 70% for Non-SMEs. Please contact SIPG at training-institute@spgroup.com.sg if you are interested to learn more. Important Notes: (1) Course fees are subject to prevailing GST. (2) Only Singapore Citizens, Permanent Residents & Long-Term Visit Pass Plus (LTVP+) Holders are eligible for Course Fee Funding (if any). (3) Funding grant is subject to funding agency's approval. (4) SkillsFuture Mid-Career Enhanced Subsidy only applicable for Singapore Citizens 40 years old and above. (5) PDU: Professional Development Unit awarded by Professional Engineers Board; PEB reserves the right to reject or adjust the PDUs awarded for each run. (6) Minimim class size is required to be met to start the class. Updated: 04 Dec 2023 SINGAPORE INSTITUTE OF POWER AND GAS TRAINING CALENDAR APR - JUN 2024 No. Course Code Course Title Duration (hr) Mode of Delivery Course Fee (1) Course Fee (after Funding) (2) (3) PDU (5) Click to download outline Upcoming Schedule UPCOMING COURSES 1 ECL06 Low Voltage Distribution Cables, Joints & Terminations 21 Face-to-Face $1,400 $420 19 Download 13 - 15 May 2 EFD02 Essential Test Instruments for Low Voltage 7 Face-to-Face $700 N.A. 4 Download Apr* 3 ENO39 Electrical Testing and Inspection for Non-Licensed Electrical Installation 7 Face-to-Face $700 N.A. 7 Download 16-May 4 EPG01 Overview of Power Generation Plant 7 Face-to-Face $700 $210 6 Download Apr* 5 EPG04 Power Plant Maintenance Principles & Strategies 14 Face-to-Face $1,400 $420 Pending Download 27 - 28 May 6 EPG06 Power Plant Efficiency 14 Face-to-Face $1,400 $420 Pending Download 8 - 9 May 7 EPG11 Power Plant Operations & Process Controls + 35 Face-to-Face $3,500 $1,050 Pending Download Apr* 8 EPG12 Power Plant Operations and Performance (NEW COURSE + ) 35 Face-to-Face $3,500 $1,050 NIL Download May * 9 EPG13 EPG14 Managing Multiple Malfunctions in Power Plants (NEW COURSE +# ) Best Practices for Power Plant Optimisation (NEW COURSE +# ) 14 14 Face-to-Face $1,400 $1,400 $420 $420 NIL Download Jun * 10 ERG01 SS638 Code of Practice for Electrical Installations 14 Face-to-Face $700 $210 13 Download 17 - 18 Apr 11 ERG06 Electrical Earthing Principles and Practices 7 Face-to-Face $350 $105 6 Download 16 Apr 12 ESG04 Operation & Maintenance of High Voltage Switchgear* 14 Face-to-Face $1,400 N.A. 13 Download 20 - 21 May 13 NEV03 Requirements and Implementation of Electric Vehicle Charging System 7 Face-to-Face $700 $210 Pending Download 22 Apr 14 NGD03 Introduction to Microgrid Systems 7 Face-to-Face $700 $210 4 Download Apr* 15 NGD04 Introduction to Energy Storage Systems 7 Face-to-Face $700 N.A. 6 Download Apr* + Courses conducted using the latest Centralised Power Plant Simulator # Courses EPG13 and EPG14 are part of the Advanced Certificate in Power Plant Operations and Performance and both courses must be taken together, following the training dates stated in this training calendar *To be confirmed, please contact SIPG. Enterprise Transformation Project (NEW) SIPG offers implementation-led training and consultancy programme on Lean Methodologies that help enterprises strengthen business capabilities under the SkillsFuture Singapore Enterprise Transformation Project (ETP) initiative. Participating enterprises will enjoy programme fee funding of 90% for Small Medium Enterprises (SMEs) and 70% for Non-SMEs. Please contact SIPG at training-institute@spgroup.com.sg if you are interested to learn more. Important Notes: (1) Course fees are subject to prevailing GST. (2) Only Singapore Citizens, Permanent Residents & Long-Term Visit Pass Plus (LTVP+) Holders are eligible for Course Fee Funding (if any). (3) Funding grant is subject to funding agency's approval. (4) SkillsFuture Mid-Career Enhanced Subsidy only applicable for Singapore Citizens 40 years old and above. (5) PDU: Professional Development Unit awarded by Professional Engineers Board; PEB reserves the right to reject or adjust the PDUs awarded for each run. (6) Minimim class size is required to be met to start the class. Updated: 04 Dec 2023 SIPG Centralised Power Plant Simulator SIPG’s newly launched courses conducted using the latest Centralised Power Plant Simulator Course Code Course Name Course Outline Upcoming Schedule (2024) EPG11 Power Plant Operations & Process Controls Download April * EPG12 Power Plant Operations and Performance Download 26 Feb - 1 Mar May * EPG13 Managing Multiple Malfunctions in Power Plants Download 20 - 21 Mar June * EPG14 Best Practices for Power Plant Optimisation Download 27 - 28 Mar June * Courses EPG13 and EPG14 are part of the Advanced Certificate in Power Plant Operations and Performance and both courses must be taken together, following the training dates stated in this training calendar. *To be confirmed, please contact SIPG EMA, WSG and SSG 104 58 9 *Figures accurate as of Dec 2023

SP Group starts vehicle-to-grid technology trial � THU, JUL 08, 2021 - 9:24 PM | UPDATED THU, JUL 08, 2021 - 9:35 PM TAY PECK GEK � peckgek@sph.com.sg � @PeckGekBT Jimmy Khoo, chief executive of SP PowerGrid, with the V2G-capable Nissan LEAF and a V2G bi-directional charger that will be used in the Singapore trial. NATIONAL grid operator SP Group (SP) has started its trial of vehicle-to-grid (V2G) technology and has raised its investment in a V2G technology rm as Singapore progresses towards wider adoption of electric vehicles (EVs). The company aims to test the viability of tapping the energy stored in EVs in the trial to enhance the reliability of the grid, which will need to support more than 600,000 vehicles when Singapore phases out internal combustion engine vehicles by 2040, said SP in its media statement on Thursday. When charged, EVs store energy in their lithium-ion batteries, which serve as small energy storage systems that can transfer energy back to balance the power grid, such as when renewable energy sources such as solar power fluctuate due to weather conditions. If V2G technology is viable, owners of EVs can be paid for the use of their batteries when they are tapped to mitigate the intermittency problem in other energy sources. SP has stepped up its investment in the V2G technology rm The Mobility House (TMH), but did not provide the speci cs. SP only stated that TMH has a presence in Munich, Zurich and Belmont (in California) , and provides a non-proprietary software for integrating vehicle batteries into power grids using intelligent charging and storage solutions. SP is providing four V2G charging points at SP's premises for the trial, which will be completed in June 2022. V2G technology allows energy transfer between the batteries within an EV and the power grid, and so is more sophisticated than uni-directional charging of EVs.

Advisory for Consumers Switching to Buy Electricity from the Wholesale Electricity Market Through SP Group 1. Switching is not compulsory. There is no deadline for switching, so take your time to understand your options before making a decision. 2. Switching to a retailer will not affect your electricity supply. SP Group will continue to operate the national power grid and deliver electricity to you. 3. If you switch to buy electricity from the Wholesale Electricity Market through SP Group, the electricity rate you pay is uncertain, as it will vary every half hour depending on the prevailing demand and supply situation in the wholesale electricity market. 4. Before you sign up with SP Group to buy electricity at the wholesale electricity price: • Read the Fact Sheet which summarises the key contractual terms. • Ask SP Group to explain the terms and conditions of the contract if you do not understand them. 5. For any dispute with SP Group, you can approach the Consumers Association of Singapore (CASE) for assistance. • Website: www.case.org.sg • Hotline: 6100 0315 (Operating hours: Mon to Fri, 9am to 5pm) Visit www.openelectricitymarket.sg or call 1800-233-8000 for more information Fact Sheet for Non-Standard Price Plan Note: 1) The Energy Market Authority (EMA) requires SP Group to provide you with this Fact Sheet before you enter into an Electricity Supply Contract with SP Group to buy electricity from the Wholesale Electricity Market at the wholesale electricity price. This Fact Sheet provides you with key information about the contract. 2) SP Group must answer any questions you have about this Fact Sheet. 3) Unless otherwise stated, all fees and charges stated in this Fact Sheet are inclusive of the Goods and Services Tax (GST). If there is any change to the GST rate during the contract duration, SP Group reserves the right to update the applicable fees and charges to be inclusive of the prevailing GST rate. A. General Information Name of Electricity Service Provider: SP Group Fact Sheet Version Date: 1 Jan 2023 B. Electricity Price Plan Information Name of Price Plan: Wholesale Electricity Price Type of Price Plan (see footnote 1): This is a Non-Standard Price Plan. The electricity rate to be paid by you is: Non-Standard The electricity rate will be determined based on the Uniform Singapore Energy Price (USEP) and other ancillary charges published by the Energy Market Company (www.emcsg.com) in accordance to the Market Support Services Code. The USEP is the half-hourly energy price in the Singapore Wholesale Electricity Market (SWEM). SP Group must clearly state any incentives (including the terms and conditions) that you will receive if you contract for the electricity price plan (see footnote 2): Not applicable Contract Duration: Automatic Renewal of Contract (see footnote 3): Not applicable The contract has no expiry date. To terminate the contract, simply contact SP Group directly. There will be no charge to terminate the contract. Advanced Meter Required (see footnote 4): No Direct Billing of Electricity Charges by SP Group (see footnote 5): Yes C. Additional Fees or Charges For Electricity Services One-Time Registration Fee: Nil Late Payment Charge: 1% of overdue amount Early Termination Charge (see footnote 6): Nil Any Other Fees and Charges (see footnote 8): 1 Security Deposit (see footnote 7): SP Group will require you to provide a security deposit, and this will be billed to your first bill. The below indicative charges are regulated and approved by the EMA, and will be included in your monthly electricity bill: List of Other Applicable Charges Rate (excl. GST) Rate (incl. 8% GST)* Vesting Contract Debit/Credit Vesting Contract Debit/Credit Variable Variable Transmission Charges for Low Tension Off Peak Period Charge $0.0462 per kWh $0.0499 per kWh Peak Period Charge $0.0594 per kWh $0.0642 per kWh Recurring Market Support Service Charges Meter Reading and Data Management $2.1800 per meter $2.3500 per meter Market Development and Systems Charge $0.0098 per kWh $0.0106 per kWh Retail Settlement Uplift $0.0015 per kWh $0.0016 per kWh *The figures may not reflect the full GST effect due to rounding Refer to www.openelectricitymarket.sg for the list of applicable charges. A one-time installation fee of $43.20 (incl. 8% GST) may be charged if you opt for a smart meter. D. Bundled Product or Services (see footnote 9) There are other products or services bundled with the electricity price plan: No If yes, SP Group should specify below what are the bundled products or services. You should discuss the details with SP Group such as the applicable fees and charges as well as the terms and conditions for accepting the bundled products or services: Not applicable E. Footnotes 1) Please note the differences between a Standard Price Plan and Non-Standard Price Plan. Standard Price Plan Electricity Rates • Inclusive of all applicable charges that vary according to the level of consumption. • Will not change throughout the contract duration. Other Fees and Charges • No recurring charges or fees throughout the contract duration. Non-Standard Price Plan • May not be inclusive of all applicable charges that vary according to the level of consumption. • May change in accordance with the terms and conditions of the contract. • May include recurring charges or fees throughout the contract duration. Contract Duration • 6, 12 or 24 months. • Not limited to 6, 12 or 24 months. Pricing Structure • Fixed Price. Pay a fixed rate (e.g. 20 cents/kWh) for electricity throughout the contract duration. • The electricity retailer may set its own pricing structure, while SP Group can only sell electricity at the USEP. OR • Discount Off the Regulated Tariff. Enjoy a discount off the prevailing regulated tariff (e.g. 5% off) throughout the contract duration. More Information • Visit the Price Comparison Tool at compare.openelectricitymarket.sg to compare the Standard Price Plans offered by different electricity retailers • Visit the electricity retailer’s or SP Group’s website to enquire on Non- Standard Price Plans. 2) SP Group is not allowed to offer any incentive. 3) This contract offered by SP Group has no contract expiry date. 2 4) An advanced meter is a digital meter capable of measuring your electricity consumption every half-hour. It is optional to install an advanced meter to measure your half-hourly electricity consumption unless the price plan you sign up for requires one. The Standard Price Plans do not require an advanced meter. 5) With direct billing, SP Group will bill you directly for electricity supply, and send you a separate bill for the other utilities (such as water and gas supply). 6) SP Group is not allowed to charge you a fee if you terminate the contract. 7) SP Group will require you to provide a security deposit, and this will be billed to your first bill. 8) SP Group will require you to pay other fees and charges, including the prevailing market-related charges. You may refer to www.openelectricitymarket.sg for more information on the market-related charges. 9) SP Group is not allowed to bundle the supply of electricity with other products and/or services. 3