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B4 | INSIGHT | THE STRAITS TIMES | SATURDAY, MAY 4, 2024 | | SATURDAY, MAY 4, 2024 | THE STRAITS TIMES | INSIGHT | B5 Steps to ensure economy continues humming A wide range of productivity and workforce measures has been taken or mooted for Singapore to adequately address the complex challenges it faces. Helping more to 1join the workforce, and remain for longer Several measures are already in place or set to kick in, with the overarching goal of spurring more Singapore workers to join the workforce and stay in it for longer. These include: RAISING THE RETIREMENT AGE Singapore has been raising the limits as it moves the nation towards a retirement age of 65 and a re-employment age of 70 by 2030. The shift, which was first announced in 2019, will be done in stages. The retirement age is currently 63, and the re-employment age 68, after the first increase in July 2022. The next jump, to ages 64 and 69 is set for July 2026. Population expert Jean Yeung said a higher retirement age will add to numbers in the resident labour force, compensating for the decline in residents aged 20 to 64 in the labour force. The need for a larger nest egg with longer life expectancies, the health benefits of working as an older adult, and the value of those aged 60 to 65 in the labour market provide further impetus to raise the retirement age, she added. Revised Central Provident Fund (CPF) contribution rates and various bonuses under the Majulah Package and the SkillsFuture Level- Up Programme, with SkillsFuture Credit top-ups and a training allowance for select upskilling programmes, are among support measures that have been introduced for mid-career and older workers. One senior worker who intends to continue working, even ahead of the upcoming changes, is Mr Chua Bee Kim, 71. He currently works on prototypes of automation solutions for UOB as a gig worker through the bank’s Gig+U initiative. Mr Chua worked full-time at UOB as a credit approver from age 50 to 69, before retiring in June 2022, and subsequently took up his current gig in January 2023. He said: “The good thing is it allows me to stay connected to UOB, and allows me to further improve my Excel (spreadsheet) skills because there’s always something new that comes up.” His five decades of work experience have given him a front-seat view of Singapore’s productivity growth from its days as a fledgling nation. In the most recent example, he noted that over his full-time employment with UOB from 2004 to 2022, the approval time of complex loans has at least halved as applicant checks became increasingly automated. FLEXIBLE WORKING ARRANGEMENTS Flexible work arrangements are another key move to improve labour participation by tapping those in under-represented segments who might otherwise not be able to join the labour force, such as caregivers. This is one main aim of the Tripartite Guidelines on Flexible Work Arrangement Requests that the work group behind it highlighted in April. Under the guidelines, all employers here must fairly consider formal requests by employees for these arrangements. The work group, which consists of government, employer and labour movement representatives, hopes that the guidelines will increase the share of employers that provide at least one flexi-work arrangement from the 68 per cent recorded in 2023. This comes as the Ministry of Manpower’s (MOM) labour force survey data indicated that housework and caregiving remained common reasons for being outside the labour force, making up 23.8 per cent of this group in 2023. PLATFORM WORK Platform work is another option that could well improve labour force participation, with a model of work beyond regular employment that could appeal to various groups of people. Official data points at a general rise in the number of resident regular platform workers, from 56,000 in 2016 to 70,500 in 2023, though the share of total resident employment they accounted for in 2023 was similar to the pre-Covid-19 years of 2016 to 2019. Those who prefer platform work to their previous occupation, and those who are committed to such work as a good source of income are among two distinct groups of platform workers the Digital Platforms Industry Association (DPIA) identified in an August 2023 survey. The association, which counts major operators Deliveroo, foodpanda and Grab as its members, was set up in 2022 to shape industry practices. DPIA said: “Depending on how platform workers themselves seek to fit platform work into their lives, it is for them to decide if platform work is a form of interim or longerterm employment.” It added that its member operators support the aspirations platform workers have, and help is tailored to workers’ preferences. For instance, those who wish to develop their skills in the hope of moving on to full-time employment can take up educational and upskilling programmes. However, Associate Professor Walter Theseira of the Singapore University of Social Sciences said the effect of platform work on the labour force and productivity – and hence economic growth potential – is mixed. “Platform work can increase labour force participation and options for workers, but can also reduce the quality of jobs.” Prof Theseira, a transport and labour economist, added: “The concern is that platform work, especially for younger workers at the start of their career, as well as midcareer workers who are retrenched, can trap workers. “Specifically, platform work is easy to enter, and (can offer) relatively good take-home pay due to not having benefits or CPF deductions.” CPF payments will be made mandatory for platform workers who are aged below 30 from late 2024. But in 2023, only 7.2 per cent of resident regular primary platform workers – those for whom platform work was their main source of livelihood – were aged below 30. Employers could also reduce their full-time workforce in favour of gig workers to cut costs, reducing the number of available fulltime jobs with solid career progression, Prof Theseira said. The cost to productivity due to workers who could have taken up higher-skilled jobs with more progression being diverted to platform work may outweigh the benefits of any increased labour force participation platform work enables, he added. “It is good to encourage people whom the traditional employment model doesn’t always fit – like caregivers, retirees, persons with disabilities – to work on platforms, but it’s not good if these jobs are taken up instead of regular employment, especially if the worker would prefer regular employment,” he said. In 2023, more than 89 per cent of resident regular primary platform workers MOM polled indicated they were platform workers by choice. Mr Muhammad Ariff, 42, has been a platform deliveryman since 2019, and the gig has been his main livelihood since 2020. Previously a full-time lift engineer, Mr Ariff, who requested that only his first name be used, decided to become a full-time platform worker after his maid left for her home country during the pandemic. This enabled him to care for his three children, aged six to 18. “I was on standby 24 hours a day for my previous work, and there’d be emergency calls for me to resolve things when I was out with my family... it didn’t give me satisfaction because I want to see my kids grow up,” he added. However, as much as the arrangement works for him, he is worried about those fresh out of school or national service committing to full-time platform work for the long haul. “People of our age have already... built up (our) CPF from past employment, probably secured housing, and most things are settled down.” Mr Ariff also said he is considering taking up a data analytics course to prepare for a potential return to full-time work, as such digital skills are applicable to and desirable for a wide range of jobs. STAYING CONNECTED The good thing is it allows me to stay connected to UOB, and allows me to further improve my Excel (spreadsheet) skills because there’s always something new that comes up. ”MR CHUA BEE KIM, 71, on his gig with UOB after retirement. Mr Chua Bee Kim receiving a long-service award in 2016 from Ms Chia Siew Cheng, UOB’s credit head, personal financial services. Mr Chua worked full-time at the bank as a credit approver from 2004 to 2022. He took up his current gig in UOB in January 2023. PHOTO: UOB A workforce of 2local globals and global locals Apart from increasing the options available for workers to ensure greater participation in the resident labour force, Singapore is seeking to create a more complementary foreign workforce that can speed up productivity growth through their talent, all while increasing the size of the overall labour force. The push to provide overseas exposure opportunities to groom Singaporeans for global roles based back here at home is intensifying as well. FOREIGN WORKFORCE MEASURES Labour economist Kelvin Seah said foreign workers may contribute to growth in different ways, depending on their skill levels. For instance, higher-skilled foreigners, like Employment Pass holders, may contribute to growth by bringing innovation. Meanwhile, lower-skilled foreigners, like work permit holders, could contribute by augmenting resident labour in short supply in sectors such as construction. Dr Seah, who is a senior lecturer with the National University of Singapore, said it is possible for easy access to a foreign workforce to undercut the effectiveness or uptake HOBBY, JOB COME TOGETHER I feel it is a real privilege to get to do something that I love for work. ”MR MUHAMMAD SHAMIL ABU BAKAR, 43, who had been a drone hobbyist for three years before he was sent for training in 2022 to become a certified drone pilot for building inspections. Mr Muhammad Shamil Abu Bakar is one of nine technicians in utilities provider SP Group’s facilities management team who were sent to be trained as certified drone pilots for building inspections. PHOTO: SP GROUP of policies to improve resident workforce participation and productivity. He added that displacement of resident labour as a result of foreign labour can be measured, with sufficient public data. Jointly responding to Insight’s queries, MOM and the Ministry of Trade and Industry said that building a strong economy requires a world-class talent pool in Singapore. “This means building a complementary local-foreign workforce that can work together to enlarge the economic pie,” they said. “As a small country, we are selective about the quality of foreign professionals that we take in.” However, on measuring how the presence of foreign professionals has benefited the local workforce via skills transfer, the ministries said the process of skills transfer is complex, non-linear and therefore impractical to measure. “Skills transfer can take place through structured training, mentorship, exposure to different industries and markets, or overseas attachments and postings.” However, they added that the Government also facilitates skills transfer through programmes such as Workforce Singapore’s Capability Transfer Programme, which has benefited more than 140 companies and more than 1,000 Singaporeans. OVERSEAS EXPOSURE The Government is equally committed to helping Singaporeans achieve their career aspirations and potential, the ministries said. “For local talent, we are looking at how we can develop and nurture more Singaporeans for corporate leadership roles, especially in companies that leverage Singapore as a regional or global business hub.” These companies must have the ability to select and appoint their top leaders based on merit to stay competitive globally, they added. The ministries said: “Based on our engagements with businesses, employers that operate in multiple regions value employees with regional or global experience who can navigate overseas markets effectively, manage culturally diverse teams across countries, and support business expansion abroad. “These skills and knowledge cannot be acquired through training alone but must be honed through actual overseas postings.” That is why the ministries hope to empower more Singaporeans to compete globally for top jobs that drive Singapore’s next wave of innovation and growth through equipping them with relevant overseas work experience. But they added: “Even as we encourage more Singaporeans to venture on these overseas postings for their careers, they must be self-motivated to take on these challenges, be it in their 20s when they are likely to have fewer familial responsibilities, or in their 30s or 40s when they may have settled down and started families.” 3 Job redesign Another part of Singapore’s push lies in job redesign. Job redesign broadly means altering work processes and job tasks to unlock higher-skilled jobs with more room for wage and productivity growth that existing workers can be trained for. Jobs may also be redesigned to better accommodate flexi-work, which in turn increases the likelihood that those outside of the labour force can take up these jobs. Mr Aslam Sardar, chief executive of the Institute for Human Resource Professionals, said that new skills employees learn for these jobs help them stay relevant. “There is often a misconception that job redesign is a targeted move to reduce headcount, or tends to apply only to lower-skilled workers, or both,” he said, adding that firms may not know how to redesign jobs. However, he noted that support is available for companies keen to redesign jobs, such as the Support for Job Redesign under Productivity Solutions Grant administered by the Singapore National Employers Federation. Mr Sardar also said roles that involve repetitive or manual tasks are particularly suited to be redesigned at relatively low cost. These include administrative, customer service and production roles. One company that has successfully redesigned jobs in a way that saves costs, upskills workers and improves efficiency is SP Group. Mr Muhammad Shamil Abu Bakar, 43, is one of nine technicians in the utilities provider’s facilities management team who were sent to be trained as certified drone pilots for building inspections. Previously, building inspections had to be conducted with the help of contractors. It was a process that could take three to four days, involving both heavy equipment like boom lifts and trained rope access workers. Now, weather permitting, an industrial drone is used for inspections and the job can be completed in a day. The drone also gives a better view of hard-to-reach areas. Mr Shamil, who had already been a drone hobbyist for three years before he took up training in 2022, said: “I feel it is a real privilege to get to do something that I love for work.” 4 Training moves Even as Singapore positions itself to grow its workforce and productivity at once, concerns inevitably emerge about who is left behind. One way the Republic has sought to ensure that lower-wage workers can also benefit from growth is through the Progressive Wage Model. The model is a wage ladder with pay rises pegged to training and productivity, and it is already in place for seven sectors and two occupations. The labour movement has also stepped in, most notably through advocating the formation of company training committees. Employers form these committees with unions to map out the skills workers need given business and industry prospects, guided by the National Trades Union Congress. There are now more than 2,100 of them, according to the latest update by NTUC chief Ng Chee Meng during May Day festivities on May1. Industry experts say looking further ahead, artificial intelligence (AI) has the potential to shake up the labour market. Some commentators have called for a tax on AI usage in the light of potential job displacement. But Assistant Professor Vincent Ooi of the Singapore Management University said that any tax on AI usage should only be used to slow down the rate of job displacement, to enable employees to undergo training and to give the economy time to find new roles for them. The tax expert, however, added that Singapore already has strong, sufficiently funded systems in place to support displaced workers and retrain them, and that attempts to tax AI usage may make the Republic less attractive as a place to do business. Likewise, Associate Professor Terence Ho of the Lee Kuan Yew School of Public Policy said that given Singapore’s slowing workforce growth and significant manpower needs as the population ages, AI could be seen as a boon to help alleviate manpower shortage, rather than a threat to employment level. “The key is to anticipate and address the risks of job displacement in particular sectors and occupations, and to improve the overall matching of skills with jobs.” Tay Hong Yi

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 Sep-25 HDB 1-Room 139 142 128 127 121 119 128 136 150 143 150 136 HDB 2-Room 183 186 166 168 161 156 169 181 195 190 195 177 HDB 3-Room 266 266 243 238 231 231 250 265 284 273 280 257 HDB 4-Room 363 365 338 327 320 309 341 363 390 381 388 358 HDB 5-Room 427 429 397 379 374 359 399 425 457 450 459 423 HDB Executive 520 523 481 462 458 445 495 522 562 554 562 520 Apartment 523 519 486 446 419 417 476 516 548 536 541 513 Terrace 851 851 785 747 744 714 775 823 881 848 866 817 Semi-Detached 1,137 1,141 1,056 1,000 974 960 1,031 1,080 1,173 1,123 1,121 1,072 Bungalow 2,192 2,190 2,012 2,004 1,872 1,904 2,016 2,154 2,244 2,175 2,168 2,190 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

SPWebsite (without GST) Electricity Tariff (2014 - 2024) Rates are not inclusive of GST Jan-24 Oct-23 Jul-23 Apr-23 Jan-23 Oct-22 Jul-22 Apr-22 Jan-22 Oct-21 Jul-21 Apr-21 Jan-21 Oct-20 Jul-20 Apr-20 Jan-20 Oct-19 Jul-19 Apr-19 Jan-19 Oct-18 Jul-18 Apr-18 Jan-18 Oct-17 Jul-17 Apr-17 Jan-17 Oct-16 Jul-16 Apr-16 Jan-16 Oct-15 Jul-15 Apr-15 Jan-15 Oct-14 Jul-14 Apr-14 Jan-14 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh                    29.89 28.70 27.74 27.43 28.95 29.74 30.17 27.94 25.44 24.11 23.38 22.55 20.76 21.43 19.60 23.02 24.24 23.43 24.22 22.79 23.85 24.13 23.65 22.15 21.56 20.30 20.72 21.39 20.20 19.13 19.27 17.68 19.50 20.35 22.41 20.87 23.29 25.28 25.68 25.73 25.65 LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh                    29.89 28.70 27.74 27.43 28.95 29.74 30.17 27.94 25.44 24.11 23.38 22.55 20.76 21.43 19.60 23.02 24.24 23.43 24.22 22.79 23.85 24.13 23.65 22.15 21.56 20.30 20.72 21.39 20.20 19.13 19.27 17.68 19.50 20.35 22.41 20.87 23.29 25.28 25.68 25.73 25.65 HIGH TENSION SMALL (HTS) SUPPLIES $/kW/month               15.12 14.25 13.44 12.67 11.95 11.95 11.95 10.90 10.90 10.90 10.90 10.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.58 8.58 8.58 8.58 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.15 8.15 8.15 8.15 7.49 7.49 7.49 7.49 7.49 Uncontracted Capacity Charge $/chargeable kW/month               22.68 21.38 20.16 19.01 17.93 17.93 17.93 16.35 16.35 16.35 16.35 16.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 12.87 12.87 12.87 12.87 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.23 12.23 12.23 12.23 11.24 11.24 11.24 11.24 11.24 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 27.44 26.98 25.13 24.77 26.37 27.17 27.81 25.71 22.77 21.24 20.44 19.54 17.88 18.63 16.52 20.51 21.76 20.85 21.74 20.15 21.40 21.71 21.27 19.56 18.88 17.47 17.94 18.68 17.27 16.07 16.22 14.50 16.59 17.40 19.72 18.20 21.05 23.22 23.67 23.75 23.67 Off-peak period (11.00pm to 7.00am)               16.92 13.98 15.15 14.96 15.92 16.69 16.49 14.54 13.77 13.01 12.51 11.85 11.20 11.67 10.55 12.50 13.28 12.71 13.26 12.28 13.09 13.27 12.65 11.77 11.37 10.55 10.84 11.3 10.51 9.84 9.93 8.78 10.08 11.04 12.29 10.72 12.71 14.19 14.40 14.35 14.45 Reactive power Charge ¢/chargeable kVARh               0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month                    15.12 14.25 13.44 12.67 11.95 11.95 11.95 10.90 10.90 10.90 10.90 10.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.90 8.58 8.58 8.58 8.58 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.36 8.15 8.15 8.15 8.15 7.49 7.49 7.49 7.49 7.49 Uncontracted Capacity Charge $/chargeable kW/month                22.68 21.38 20.16 19.01 17.93 17.93 17.93 16.35 16.35 16.35 16.35 16.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 13.35 12.87 12.87 12.87 12.87 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.54 12.23 12.23 12.23 12.23 11.24 11.24 11.24 11.24 11.24 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 27.22 26.76 24.91 24.55 26.15 26.95 27.59 25.49 22.55 21.02 20.22 19.32 17.66 18.41 16.30 20.29 21.54 20.63 21.52 19.93 21.18 21.49 21.05 19.34 18.66 17.25 17.72 18.46 17.05 15.85 16.00 14.28 16.37 17.18 19.50 17.98 20.83 23.00 23.45 23.53 23.45 Off-peak period (11.00pm to 7.00am)        16.91 13.97 15.14 14.95 15.91 16.68 16.48 14.53 13.76 13.00 12.50 11.84 11.19 11.66 10.54 12.49 13.27 12.70 13.25 12.27 13.08 13.26 12.64 11.76 11.36 10.54 10.83 11.29 10.50 9.83 9.92 8.77 10.07 11.03 12.28 10.71 12.70 14.18 14.39 14.34 14.44 Reactive power Charge ¢/chargeable kVARh                0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 0.59 EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge 7.54 7.54 7.54 7.54 7.38 7.38 7.38 7.38 6.90 6.90 6.90 6.90 6.90 $/kW/month                    12.12 11.58 11.06 10.56 10.09 10.09 10.09 9.33 9.33 9.33 9.33 9.33 7.87 7.87 7.87 7.87 7.87 7.87 7.87 7.87 7.68 7.68 7.68 7.68 7.54 7.54 7.54 7.54 Uncontracted Capacity Charge $/chargeable kW/month               18.18 17.37 16.59 15.84 15.14 15.14 15.14 14.00 14.00 14.00 14.00 14.00 11.81 11.81 11.81 11.81 11.81 11.81 11.81 11.81 11.52 11.52 11.52 11.52 11.31 11.31 11.31 11.31 11.31 11.31 11.31 11.31 11.07 11.07 11.07 11.07 10.35 10.35 10.35 10.35 10.35 kWh charge, ¢/kWh                                Peak period (7.00am to 11.00pm) 26.25 25.71 23.96 23.61 25.16 25.96 26.57 24.48 21.61 20.11 19.31 18.42 16.81 17.54 15.47 19.39 20.62 19.72 20.6 19.03 20.26 20.57 20.12 18.44 17.77 16.38 16.84 17.57 16.18 15.01 15.16 13.45 15.52 16.33 18.62 17.1 19.91 22.06 22.50 22.58 22.50 Off-peak period (11.00pm to 7.00am)           16.80 13.85 15.04 14.85 15.79 16.56 16.35 14.40 13.65 12.90 12.40 11.74 11.11 11.57 10.46 12.39 13.16 12.6 13.15 12.17 12.97 13.15 12.54 11.66 11.26 10.45 10.74 11.19 10.41 9.74 9.83 8.69 9.99 10.94 12.18 10.62 12.60 14.08 14.28 14.23 14.34 Reactive power Charge ¢/chargeable kVARh               0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 0.48 SPWebsite (with GST) Electricity Tariff (2014 - 2024) Rates are inclusive of GST Jan-24 Oct-23 Jul-23 Apr-23 Jan-23 Oct-22 Jul-22 Apr-22 Jan-22 Oct-21 Jul-21 Apr-21 Jan-21 Oct-20 Jul-20 Apr-20 Jan-20 Oct-19 Jul-19 Apr-19 Jan-19 Oct-18 Jul-18 Apr-18 Jan-18 Oct-17 Jul-17 Apr-17 Jan-17 Oct-16 Jul-16 Apr-16 Jan-16 Oct-15 Jul-15 Apr-15 Jan-15 Oct-14 Jul-14 Apr-14 Jan-14 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh                    32.58 31.00 29.96 29.62 31.27 31.82 32.28 29.90 27.22 25.80 25.02 24.13 22.21 22.93 20.97 24.63 25.94 25.07 25.92 24.39 25.52 25.82 25.31 23.70 23.07 21.72 22.17 22.89 21.61 20.47 20.62 18.92 20.87 21.77 23.98 22.33 24.92 27.05 27.48 27.53 27.45 LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh                    32.58 31.00 29.96 29.62 31.27 31.82 32.28 29.90 27.22 25.80 25.02 24.13 22.21 22.93 20.97 24.63 25.94 25.07 25.92 24.39 25.52 25.82 25.31 23.70 23.07 21.72 22.17 22.89 21.61 20.47 20.62 18.92 20.87 21.77 23.98 22.33 24.92 27.05 27.48 27.53 27.45 HIGH TENSION SMALL (HTS) SUPPLIES $/kW/month               16.48 15.39 14.52 13.68 12.91 12.79 12.79 11.66 11.66 11.66 11.66 11.66 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.18 9.18 9.18 9.18 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.72 8.72 8.72 8.72 8.01 8.01 8.01 8.01 8.01 Uncontracted Capacity Charge $/chargeable kW/month               24.72 23.09 21.77 20.53 19.36 19.19 19.19 17.49 17.49 17.49 17.49 17.49 14.28 14.28 14.28 14.28 14.28 14.28 14.28 14.28 13.77 13.77 13.77 13.77 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.09 13.09 13.09 13.09 12.03 12.03 12.03 12.03 12.03 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 29.91 29.14 27.14 26.75 28.48 29.07 29.76 27.51 24.36 22.73 21.87 20.91 19.13 19.93 17.68 21.95 23.28 22.31 23.26 21.56 22.90 23.23 22.76 20.93 20.20 18.69 19.20 19.99 18.48 17.19 17.36 15.52 17.75 18.62 21.10 19.47 22.52 24.85 25.33 25.41 25.33 Off-peak period (11.00pm to 7.00am)               18.44 15.10 16.36 16.16 17.19 17.86 17.64 15.56 14.73 13.92 13.39 12.68 11.98 12.49 11.29 13.38 14.21 13.60 14.28 13.14 14.01 14.20 13.54 12.59 12.17 11.29 11.60 12.09 11.25 10.53 10.63 9.39 10.79 11.81 13.15 11.47 13.60 15.18 15.41 15.35 15.46 Reactive power Charge ¢/chargeable kVARh               0.64 0.64 0.64 0.64 0.64 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month                    16.48 15.39 14.52 13.68 12.91 12.79 12.79 11.66 11.66 11.66 11.66 11.66 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.52 9.18 9.18 9.18 9.18 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.95 8.72 8.72 8.72 8.72 8.01 8.01 8.01 8.01 8.01 Uncontracted Capacity Charge $/chargeable kW/month                24.72 23.09 21.77 20.53 19.36 19.19 19.19 17.49 17.49 17.49 17.49 17.49 14.28 14.28 14.28 14.28 14.28 14.28 14.28 14.28 13.77 13.77 13.77 13.77 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.42 13.09 13.09 13.09 13.09 12.03 12.03 12.03 12.03 12.03 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 29.67 28.90 26.90 26.51 28.24 28.84 29.52 27.27 24.13 22.49 21.64 20.67 18.90 19.70 17.44 21.71 23.05 22.07 23.03 21.33 22.66 22.99 22.52 20.69 19.97 18.46 18.96 19.75 18.24 16.96 17.12 15.28 17.52 18.38 20.87 19.24 22.29 24.61 25.09 25.18 25.09 Off-peak period (11.00pm to 7.00am)        18.43 15.09 16.35 16.15 17.18 17.85 17.63 15.55 14.72 13.91 13.38 12.67 11.97 12.48 11.28 13.36 14.20 13.59 14.18 13.13 14.00 14.19 13.52 12.58 12.16 11.28 11.59 12.08 11.24 10.52 10.61 9.38 10.77 11.80 13.14 11.46 13.59 15.17 15.40 15.34 15.45 Reactive power Charge ¢/chargeable kVARh                0.64 0.64 0.64 0.64 0.64 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 0.63 EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month                    13.21 12.51 11.94 11.40 10.90 10.80 10.80 9.98 9.98 9.98 9.98 9.98 8.42 8.42 8.42 8.42 8.42 8.42 8.42 8.42 8.22 8.22 8.22 8.22 8.07 8.07 8.07 8.07 8.07 8.07 8.07 8.07 7.90 7.90 7.90 7.90 7.38 7.38 7.38 7.38 7.38 Uncontracted Capacity Charge $/chargeable kW/month               19.82 18.76 17.92 17.11 16.35 16.20 16.20 14.98 14.98 14.98 14.98 14.98 12.64 12.64 12.64 12.64 12.64 12.64 12.64 12.64 12.33 12.33 12.33 12.33 12.10 12.10 12.10 12.10 12.10 12.10 12.10 12.10 11.84 11.84 11.84 11.84 11.07 11.07 11.07 11.07 11.07 kWh charge, ¢/kWh                                Peak period (7.00am to 11.00pm) 28.61 27.77 25.88 25.50 27.17 27.78 28.43 26.19 23.12 21.52 20.66 19.71 17.99 18.77 16.55 20.75 22.06 21.10 22.04 20.36 21.68 22.01 21.53 19.73 19.01 17.53 18.02 18.80 17.31 16.06 16.22 14.39 16.61 17.47 19.92 18.30 21.30 23.60 24.08 24.16 24.08 Off-peak period (11.00pm to 7.00am)           18.31 14.96 16.24 16.04 17.05 17.72 17.49 15.41 14.61 13.80 13.27 12.56 11.89 12.38 11.19 13.26 14.08 13.48 14.07 13.02 13.88 14.07 13.42 12.48 12.05 11.18 11.49 11.97 11.14 10.42 10.52 9.30 10.69 11.71 13.03 11.36 13.48 15.07 15.28 15.23 15.34 Reactive power Charge ¢/chargeable kVARh               0.52 0.52 0.52 0.52 0.52 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51 0.51

SAFETY PERFORMANCE CRITERIA Introduction 1. With effect from 1 April 2022, all tenders called by Singapore Power Limited and its Singapore incorporated subsidiaries (SP Group) will include a tender evaluation criteria that takes into account the participating tenderer’s safety performance in their contracts with SP Group. 2. This is in line with SP Group’s core value that safety is our highest priority and all our suppliers and contractors must continuously adopt good safety practices and prevent accidents from occurring. Tender Evaluation Criteria 3. All open and closed tenders published on or after 1 April 2022 by SP Group shall include the new Safety Performance criteria as part of its tender evaluation criteria. 4. The Safety Performance criteria shall be a 1 st level evaluation criteria together with Price and/or Quality and shall be of a overall weightage of not less than 10% of the total evaluation score. 5. For tenders that is evaluated based solely on lowest compliant priced tender with no requirement to assess quality (e.g supply of standard items such as HP toner cartridges), the following evaluation method shall apply: Total Evaluation Score (100%) = Safety Performance (10%) + Price (90%) 6. For tenders that is evaluated based on Price and Quality factors, the following evaluation method shall apply: Total Evaluation Score (100%) = Safety Performance (10%) + Price (X%) + Quality (Y%) Where X + Y = 90% 7. For the avoidance of doubt, other safety related evaluation criteria such as the proposed safety measures to be taken for the tendered project or the tenderer’s past safety awards shall be accounted separately under the Quality score. Safety Performance 8. Safety Performance of tenderers shall be assessed by taking into account the occurrence of any Loss Time Injury (LTI) incidents in the past 2 years prior to tender closing date. In the event of the occurrence of any incidents that results in fatality or serious injury in the past 1 year prior to the tender closing date, the bid submitted by the tenderer may be rejected by SP Group. For the avoidance of doubt only incidents occurring on or after 1 April 2022 will be considered. 9. Loss Time Injury incidents for the purpose of this Safety Performance criteria refers to any incidents where: a. It is a work-related injury occurs which results in lost work time of one work day or more; b. The incident occurred while the tenderer was carrying out works under a contract with SP Group; and c. The incident occurred on or after 1 April 2022. 10. Any incidents that occur in the course of the Tenderer’s work in contracts with other parties are not accounted under this criteria’s scoring but may considered in the final decision for award.

PERFORMANCE IMPROVEMENT SCHEME (PIS) FOR REGISTERED EXCAVATOR OPERATOR (REO) LIST OF VIOLATIONS & PENALTIES ITEM VIOLATION PENALTY 1 Operating excavator which resulted in the damage of: i) 400kV / 230kV / 66kV Electricity Cable** i) Revocation of REO pass for 1 year ii) 22kV / 6.6kV Electricity Cable** ii) Damage causing either a Supply Outage or Voltage Dip: Revocation of REO pass for 6 months Damage not causing a Supply Outage or Voltage Dip: 20 demerit points iii) LV Electricity Cable** iii) Damage causing either a Supply Outage or Voltage Dip: 15 demerit points Damage not causing a Supply Outage or Voltage Dip: 10 demerit points iv) Gas Transmission Pipeline (3 bar (TG) / 28 bar / 40 iv) Revocation of REO Pass for 1 year bar) v) Gas Medium Pressure Pipeline (3 bar – 7 bar) v) Damage causing either a Supply Interruption or Leak: Revocation of REO Pass for 6 months Damage not causing a Supply Interruption or Leak: 20 demerit points vi) Gas Low Pressure Pipeline (2 kPa / 20 kPa / 50 kPa) vi) Damage causing either a Supply Interruption or Leak: 15 demerit points Damage not causing a Supply Interruption or Leak: 10 demerit points 2 A) Attempt by REO to tamper or repair damaged Cable / Gas pipe A) Revocation of REO Pass for 1 year B) C) Using excavator to excavate beyond the premix / hard core surface layer Using excavator to excavate beyond the level of Cable /Gas pipe ID Marker / PVC Slab / Concrete Slab B) Suspension of REO pass for 3 months C) Suspension of REO Pass for 1 year D) Carrying out mechanical excavation / piling works without close supervision by a full-time site supervisor E) Carrying out mechanical excavation / piling works without referring to SPPG Gas plan or LCDW Detection Drawing & SPPG Cable plan D) 15 demerit points E) 10 demerit points F) Using excavator that puts Cable / Gas pipe at risk of damage by dumping debris / sharp object / concrete trash or placing heavy object on top of Cable / Gas Pipe G) Failure to report to SP PowerGrid Ltd – Electricity Service Centre on any discovery of Cable damage or to Gas Customer Service Centre on any discovery of Gas pipe damage F) 15 demerit points G) 10 demerit points H) Taking instruction from unauthorised parties to excavate H) 10 demerit points 3 A) Tampering with REO pass / Transferring REO pass for others to use A) Revocation of REO Pass for 1 year B) Using expired registration pass B) Suspension of REO Pass renewal for 3 months C) Failure to report loss of REO pass to SP PowerGrid Ltd C) 10 demerit points D) Failure to show REO pass on request D) 10 demerit points 4 Accumulation of 25 demerit points within 12 months Suspension of REO Pass for 6 months 5 Committed Two Violations on separate incidents within 6 months Suspension of REO Pass for 6 months* Last revised on 4 Nov 2022 Note: When a pass is revoked, retraining and application for a new pass is only allowed after the period of revocation. *REO is required to complete serving the suspension period for the prior violation(s) before serving the suspension period for this violation. This penalty is not applicable if the REO pass is revoked for the second violation. **Under the Electricity Act (Chapter 89), “electricity cable” means a length of insulated single conductor or of 2 or more such conductors, whether or not the conductor or conductors are provided with an overall covering for mechanical protection, and — (a) all other apparatus or devices connected to the conductor or conductors, as the case may be (including by any remote or wireless means); and (b) any data communication cable used to monitor or control the transmission of electricity.

SAFETY PERFORMANCE CRITERIA Introduction 1. With effect from 1 April 2022, all tenders called by Singapore Power Limited and its Singapore incorporated subsidiaries (SP Group) will include a tender evaluation criteria that takes into account the participating tenderer’s safety performance in their contracts with SP Group. With effect from 1 April 2023, this criteria is extended to subcontractors with LTI. 2. This is in line with SP Group’s core value that safety is our highest priority and all our suppliers and contractors must continuously adopt good safety practices and prevent accidents from occurring. Tender Evaluation Criteria 3. All open and closed tenders published on or after 1 April 2022 by SP Group shall include the new Safety Performance criteria as part of its tender evaluation criteria. 4. The Safety Performance criteria shall be a 1 st level evaluation criteria together with Price and/or Quality and shall be of a overall weightage of not less than 10% of the total evaluation score. 5. For tenders that is evaluated based solely on lowest compliant priced tender with no requirement to assess quality (e.g supply of standard items such as HP toner cartridges), the following evaluation method shall apply: Total Evaluation Score (100%) = Safety Performance (10%) + Price (90%) 6. For tenders that is evaluated based on Price and Quality factors, the following evaluation method shall apply: Total Evaluation Score (100%) = Safety Performance (10%) + Price (X%) + Quality (Y%) Where X + Y = 90% 7. For the avoidance of doubt, other safety related evaluation criteria such as the proposed safety measures to be taken for the tendered project or the tenderer’s past safety awards shall be accounted separately under the Quality score. Safety Performance 8. Safety Performance of tenderers shall be assessed by taking into account the occurrence of any Loss Time Injury (LTI) incidents in the past 2 years prior to tender closing date. In the event of the occurrence of any incidents that results in fatality or serious injury in the past 1 year prior to the tender closing date, the bid submitted by the tenderer may be rejected by SP Group. For the avoidance of doubt only incidents occurring on or after 1 April 2022 will be considered. 9. Loss Time Injury incidents for the purpose of this Safety Performance criteria refers to any incidents where: a. It is a work-related injury occurs which results in lost work time of one work day or more; b. The incident occurred while the tenderer was carrying out works under a contract with SP Group; and c. The incident occurred on or after 1 April 2022. 10. Any incidents that occur in the course of the Tenderer’s work in contracts with other parties are not accounted under this criteria’s scoring but may considered in the final decision for award.

Quick Start Guide for the SPSRM Multi Factor Authentication (SAP Authenticator App) For IOS Device 1 What You Will Need: ✓ Your work computer ✓ Your smart mobile device ✓ Both with access to the network Use your mobile device: 1. Scan the QR code 2. Download and install the SAP AUTHENTICATOR App Steps to complete on your mobile device Steps to complete on your work computer 3 1 2 5 1. Tap “Add Account” in the App 7 2. Tap selector to ON to enable scan the QR code 3. Tap “Done” to allow App to access the Camera 4. Use your mobile device to scan the QR code displayed on your work computer (the website you left open in Step 3) 2 8 2 You should see a 6-Digit Passcode. This means the mobile device set up is complete. Click “Finish” Button on the work computer. 2 On your work computer: 1. Open internet browser and go to SPSRM URL - https://srm.spgroup.com.sg 1. Click “MFA Registration” 2. Log On using your SPSRM User ID and Password 4 Click “Set Up Account on Device” Do NOT close the browser yet! On your mobile device: 1. Open the SAP Authenticator App 2. Tap “Start Setup” 3. Default App password setting is ON The ON setting requires you to set up a separate password for the App. A If you don’t want to set up a separate password for the App, Please refer to MFA User Guide Section 5.2 A 6 On your mobile device: 1. Enter the Confirmation Code displayed on your work computer (the website you left open in Step 3). 2. Tap “Done” 2 You have completed the MFA registration process successfully now! Have More Questions? View the detailed Multi Factor Authentication (MFA) User Guide from URL: https://www.spgroup.com.sg/resources? page=1&category=Procurement Quick Start Guide for the SPSRM Multi-Factor Authentication (SAP Authenticator App) For Android Device 1 What You Will Need: ✓ Your work computer ✓ Your smart mobile device ✓ Both with access to the network Use your mobile device: 1. Scan the QR code 2. Download and install the SAP AUTHENTICATOR App Steps to complete on your mobile device Steps to complete on your work computer 3 1 2 5 1. Tap “Add Account” in the App 7 2. Tap “Scan QR code” 3. Tap “Yes” to install Barcode Scanner if it‘s not installed on your device 4. Use your mobile device to scan the QR code displayed on your work computer (the website you left open in Step 3) 8 2 2 You should see a 6-Digit Passcode. This means the mobile device set up is complete. Click “Finish” Button on the work computer. 2 On your work computer: 1. Open internet browser and go to SPSRM URL - https://srm.spgroup.com.sg 1. Click “MFA Registration” 2. Log On using your SPSRM User ID and Password 4 Click “Set Up Account on Device” Do NOT close the browser yet! On your mobile device: 1. Open the SAP Authenticator App 2. Tap “Start Setup” 3. Default App password setting is ON The ON setting requires you to set up a separate password for the App. A If you don’t want to set up a separate password for the App, Please refer to MFA User Guide Section 5.2 A 6 On your mobile device: 1. Enter the Confirmation Code displayed on your work computer (the website you left open in Step 3). 2. Tap “Confirm” 2 You have completed the MFA registration process successfully now! Have More Questions? View the detailed Multi Factor Authentication (MFA) User Guide from URL: https://www.spgroup.com.sg/resources? page=1&category=Procurement

Understanding Your Utilities Bill Key Features Front Page 1 6 75 1 Payment Details This is the total amount payable for the current month and the payment due date. 2 2 Account Summary The billing period, date of the bill, account type and amount of deposit are provided here. 3 3 Consumption Graphs These bar graphs reflect your electricity, gas and water consumption. They allow you to monitor your usage pattern of each service and compare with your neighbours and the national average. The neighbour average is derived based on the average usage of similiar housing types within a block or street for landed premises. City Energy Pte. Ltd (as Trustee 4 5 Useful Tips You will find tips and advice on how to be more energy and water efficient. Total Charges for the Month Total charges for the current month, before accounting for any outstanding balance. 4 5 13.09 6 75 6 Bill Stub For payment by cheque, please fill in the details and mail this portion with the cheque. For payment at Customer Service Centres, this portion will be retained by SP Services for record. 6 6 75 7 Key Features Back Page 8 6 75 6 75 7 Summary of Charges This section shows any balance brought forward from the previous month and the total amount payable for the month. 9 Energy Trust Energy of City 8 Summary of U-Save This section shows GST Vouchers received, U-Save used and the remaining balance . 10 11 12 13.09 13.09 6 75 9 Breakdown of Charges This reflects the number of units of water, electricity and gas you have used in the billing period. The Waterborne Fee (WBF) goes towards meeting the cost of treating used water and maintaining the used water network. It is charged based on the volume of water usage. A water conservation tax is charged for the use of water. It is levied by the Government to reinforce the importance of conserving water. Charges for refuse removal vary depending on the type of premises and the geographical location. Energy of City Energy Trust 10 Meter Reading Your utilities meters are read once every 2 months. In the months when your meters are not read, you may follow the instructions here to submit your meter reading. 13 . Debit/Credit cards . 11 Notices Important announcements and messages will be reflected here. . PayNow QR (Generate a QR code unique to your account) 12 Contact Information For any queries or emergencies, you can find the necessary numbers for all your utilities here. We may, from time to time, contact you to obtain feedback or inform you about the services and offers of SP Services and its trusted partners. Please visit www.spgroup.com.sg to read our T&Cs. 13 Payment Options You can find all the payment options available and choose one that is most convenient for you. Key Features Front Page 1 Security Deposit TL Cash Deposit Security deposit held by SP PowerAssets who is the Transmission Licensee. Understanding Your Utilities Bill Buying from Wholesale Electricity Market 664-000001-00001-0001 1 : : DOM-SRLP : : This is your tax invoice for 2 KALLANG SECTOR #01-01 SINGAPORE 349277 : XX MSSL Cash Deposit Security deposit held by SP Services who is the Market Support Services Licensee. 2 XX XX 2 Summary of Charges This section shows any balance brought forward from the previous month and the total amount payable for the month. 3 XX XX kWh 4 8 4 3 Electricity Supply Charges This reflects the cost of electricity supplied based on the amount of electricity consumed during the billing period. It reflects the gross electricity usage and electricity rate based on the Uniform Singapore Energy Price (USEP) and other ancillary charges. Please refer to https://www.emcsg.com/marketdata/priceinformation for more information. 4 5 6 7 kWh kWh kWh Unit kWh kWh Unit Unit 4 Vesting Contract Debit / Credit This reflects the allocated portion of vesting contract charges based on your electricity consumption. The amount of Vesting Contract Debit/Credit varies based on each users’ consumption pattern. For more information on vesting contracts, please visit Energy Market Authority’s website www.ema.gov.sg. 8 ( ) 8 4 5 6 Transmission Charges This refers to network costs charged for the use of SP PowerAssets transmission system, which is used to transmit electricity to consumer premises. For accounts with low-tension supplies, only the Off Peak and Peak Period charges are charged. Recurring Market Support Service Charges This reflects the cost of market support services such as meter reading and data management provided by SP Services, the Market Support Services Licensee. For more details on Recurring Market Support Service Charges, please refer here. 7 8 9 3 0 8 0 X X X X X 0 0 0 0 0 0 0 2 1 7 6 0 Non-Recurring Transmission Charges and Market Support Service Charges The Non-Recurring Transmission Charges and Market Support Service Charges are only applicable for ad-hoc or special requests. For more details on Non-Recurring Charges, please refer here. Bill Stub For payment by cheque, please fill in the details and mail this portion with the cheque. For payment at Customer Service Centres, this portion will be retained by SP Services for record. : : DOM-SRLP : : : XX Key Features Back Page 664-000002-00002-0001 This is your tax invoice for 2 KALLANG SECTOR #01-01 SINGAPORE 349277 9 Non-Recurring Financial Charges This refers to one-time charge, where applicable, for security deposits, late payment charges and pink notice fees. 9 10 Cumulative Metered Electricity Usage (kWh) This refers to the total electricity usage within your billing period. 10 11 12 XX XX 11 Losses and Unaccounted for Electricity (kWh) This refers to electricity losses in the transmission system and is computed by multiplying the Cumulative Metered Electricity Usage by the Transmission Loss Factor, as approved by the Energy Market Authority. 13 14 To avoid an estimated bill next month, please submit your meter readings 3 days before 5pm on 03 Apr 20XX via the SP app. 12 13 14 Gross Electricity Usage (kWh) This is the sum of ‘Cumulative Metered Electricity Usage’ and ‘Losses and Unaccounted for Electricity’. Peak Interval Electricity Usage (kW) This is the maximum electricity usage per half-hourly interval recorded in the billing period. Bar Graph for Past Consumption These bar graphs reflect your monthly electricity consumption. The graphs help you to monitor your usage patterns and compare your consumption versus that of your neighbours and the national average. The average consumption of your neighbour is computed based on the average usage of similar housing types within a block or street for landed premises.

How to Apply For Electricity Connection This handbook is published by SP Group Jan 2026 Procedures and requirements highlighted in this handbook are correct at the time of printing. Any changes that may arise will be reflected in the next edition. ISBN: 981-04-6932 Important Contact Numbers Tel No General Enquiry Application for Connection to Transmission System 6916 7200 Consumer Connection Agreement Contracts Section 6916 7231 Testing and Turn-on Appointment Supply Application Section 6916 7200 Installation Section 6916 7744 / 6916 7430 Opening of Utilities Accounts Enquiry 1800-222 2333 Endorsement of Substation Drawings East zone 6916 8557 West zone 6916 8679 Installation of Meters Elect Meters 6916 8555 i Table of Contents 1. General Information ................................................................................................................................................... 1 1.1 Introduction .............................................................................................................................. 1 1.2 Connection Voltages and Supply Frequency .......................................................................... 1 1.3 Submission of Application........................................................................................................ 2 1.4 Provision of a Substation ......................................................................................................... 3 1.5 Domestic Premises and Load Requirement not exceeding 45kVA ......................................... 3 1.6 Meter ........................................................................................................................................ 3 1.7 Tariffs for Non-Contestable Customers ................................................................................... 4 1.8 Payments for Electricity Charges by Contestable Customers ................................................. 4 1.9 Opening Account and Payment of Security Deposit for Use of System (UOS) Charges ........ 4 1.10 Termination of Account ............................................................................................................ 5 1.11 Disconnection of Service Cables upon Termination of Account ............................................. 5 1.12 General .................................................................................................................................... 5 2. Application For Load Connection .......................................................................................................................... 7 2.1 Load Connection ...................................................................................................................... 7 2.2 Consultation ............................................................................................................................. 7 2.3 Application ............................................................................................................................... 7 2.4 Processing of Application ........................................................................................................ 8 2.5 Commencement of Work ......................................................................................................... 8 2.6 Type of Premises ..................................................................................................................... 8 2.7 Premises in Private Housing, Industrial Estates, Commercial Developments Requiring Provision of Low Tension (LT) Distribution Network ............................................................... 9 2.8 Provision of Substation .......................................................................................................... 10 2.9 Service Connection Cables ................................................................................................... 10 2.10 Opening of Account for Upgrading/ Downgrading of Electricity Supply (Assuming No Change in Contestability Status) ........................................................................................... 11 2.11 Consultation for Transmission Connection ............................................................................ 11 2.12 Application for Transmission Connection .............................................................................. 11 2.13 Lead-Time for Application of Transmission Connection ........................................................ 12 2.14 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection ............................................................................................................................. 13 2.15 Technical Requirements of Solar Photovoltaic (PV) Connection .......................................... 13 3. Transmission Charges .............................................................................................................................................. 14 3.1 Connection Agreement .......................................................................................................... 14 3.2 Use of System (UOS) Charges ............................................................................................. 14 4. Energisation and Turn-on Procedure .................................................................................................................. 15 4.1 General .................................................................................................................................. 15 4.2 Premises Electrical Installations that are previously Inspected and Energised .................... 15 4.3 Premises with Direct Connection from SPPA’S Transmission System ................................. 16 4.4 Non-Domestic Premises ........................................................................................................ 17 4.5 Booking an Appointment........................................................................................................ 18 4.6 Making an Appointment for Energisation of Service Connection Direct from SPPA’s Transmission System - Load Requirement not Exceeding 45kVA ........................................ 19 4.7 Load Requirement Exceeding 45kVA Up to 22kV Supply Voltage ....................................... 19 4.8 Submission of Application for New EHT and HT Consumers who wish to be Contestable at Time of Turn-On .................................................................................................................... 19 4.9 Premises with Indirect Connection - Load Requirement not Exceeding 45kVA (i.e. Premises in a Multi-Metered Development) .......................................................................................... 20 4.10 Load Requirement Exceeding 45kVA (Multi-Metered Building Scheme) .............................. 20 4.11 Modification to an Existing Electrical Installation ................................................................... 21 ii 4.12 Submission of Completion Certificate for Modification of Small Electrical Installation (Exempted from Licensing) .................................................................................................... 21 4.13 Licence to Use or Operate an Electrical Installation .............................................................. 21 4.14 Certificates and Statements for First Energisation of Service Connection ............................ 21 4.15 Statement of Turn-On of Electricity ....................................................................................... 22 4.16 Amalgamation of New and Existing Connections .................................................................. 22 4.17 Lead-Times for Application for Service Connection .............................................................. 22 4.18 Normal Lead Time for Energisation of Service Connection Up to 22kV ............................... 23 4.19 Fast Track Connection Scheme ............................................................................................ 24 4.20 Notes to be Read in Conjunction with Application Procedure ............................................... 25 4.21 Opening an Account .............................................................................................................. 25 4.22 Handover of Completed Substation ....................................................................................... 26 4.23 Installation of Current Transformer Operated Meters ............................................................ 27 4.24 Procedure for Application for Licence to Use or Operate an Electrical Installation ............... 27 4.25 Conditions for the Issue of the Licence ................................................................................. 27 4.26 Procedure for De-Energisation / Disconnection of Service Cables ....................................... 27 5. Customer's Installation Requirements ................................................................................................................ 28 5.1 Requirements for HT and LT Connection for 22kV and below .............................................. 28 5.2 Requirements for 22kV and 6.6kV Customer Connection ..................................................... 30 5.3 Requirements for LT Supply Connection ............................................................................... 31 5.4 Requirements for EHT Connection for 66kV and 230kV ....................................................... 31 5.5 Requirements for 66kV and 230kV Customer Connection.................................................... 32 5.6 Information on SPPA Network Earthing System for 230kV, 66kV and 22kV ........................ 33 6. Metering Requirements ......................................................................................................................................... 34 6.1 General .................................................................................................................................. 34 6.2 Location of Meter ................................................................................................................... 36 6.3 Grouped Location of Meters .................................................................................................. 37 6.4 Meter Service Board Specifications (Single-Phase and 3-Phase Services, not Exceeding 100A per Phase) .................................................................................................................... 40 6.5 Wiring, Layout of Meters, MCBs, etc. in Centralised Meter Rooms, Meter Compartments / Riser Ducts / Cupboards........................................................................................................ 40 6.6 Submission of Layout Plans .................................................................................................. 41 6.7 Meters for 3-Phase Low Tension Connection (Exceeding 100A per Phase) ........................ 41 6.8 Meter Installation Requirements ............................................................................................ 41 6.9 Low Tension Current Transformer Enclosure ....................................................................... 42 6.10 High Tension/ Extra-High Tension Metering.......................................................................... 43 6.11 Specifications for High Tension Metering Current Transformers .......................................... 43 6.12 Specifications for High Tension Metering Voltage Transformers .......................................... 44 6.13 Testing of Metering CTs and VTs’ ......................................................................................... 44 6.14 Miscellaneous Metering Requirements ................................................................................. 45 6.15 Contestable Customers ......................................................................................................... 46 6.16 Maintenance Procedure......................................................................................................... 47 7. Appendices ............................................................................................................................................................... 48 1 Letter of Consent for Submission of Application for Electricity Supply ............................................. 49 3 Letter of Consent from the Landlord / Management Corporation (Form CS/3) ............................ 50 4 Letter of Consent from Housing & Development Board (Form CS/3H) .............................................. 51 5 Request to Handover Substation ...................................................................................................................... 52 9 Types and Layout of Substation ........................................................................................................................ 53 10 Submission of Substation Site and Layout Plans .......................................................................................... 54 11 22kV/LV Substation (9 Drawings) ...................................................................................................................... 55 12 Heavy Aluminum Louvered Doors for Electric Substation (5 Drawings) ........................................... 64 13 Gate Details (1 Drawing) ........................................................................................................................................69 14 Checklist for Substation Building Plan Submission ..................................................................................... 70 15 Substation Layout Requirements to be Incorporated in the Architectural Plans ............................. 71 15.1 Wooden Mandrel ................................................................................................................................................... 75 15.2 Aluminium Louvre (Double Banked) for Switch Room… .......................................................................... 76 iii 16 General Requirements for Developing a Stand-alone Above-Ground Transmission Substation (66kV Only) ................................................................................................................................................................ 78 17.1 Engineering Requirements for Customer’s 22kV and 6.6kV Main Incoming Switchgear ............ 79 17.2 Engineering Requirements for Customer’s LV Main Incoming Switchgear ..................................... 80 17.3 Engineering Requirements (Type 1) - Customer 66kV Feeder Connection ....................................... 81 17.4 Engineering Requirements (Type 2) - Customer 66kV Feeder – Transformer Connection With 66kV Isolator / Circuit Breaker) .......................................................................................................................... 82 17.5 Engineering Requirements (Type 3) - Customer 230kV Feeder Connection ................................... 83 17.6 Engineering Requirements (Type 4) - Customer 230kV Feeder – Transformer Connection .... 84 19 Statement for De-Energisation/ Re-Energisation (SDRE)........................................................................... 85 20 Certificate of Readiness for the Energisation of Service Connection (COR) ....................................86 21 Request from Contestable Customer for Installation of Electricity kWH Meter (Form CS/6) .............................................................................................................................................................. 88 22 Request for Installation of Electricity kWH Meter for Load Exceeding 45kVA (Form CS/7) ...............................................................................................................................................................89 23 Application for Appointment for Energisation of Service Connection .............................................. 90 24 Technical Requirements for Service Cable and Meter Compartment for Landed Houses ......... 91 24.1 Standard Meter Compartments at Gate Pillar .............................................................................................. 92 25 Standard Meter Board ........................................................................................................................................... 93 26 Standard Size for Single-Phase Meter Board ............................................................................................... 94 27 Standard Size for Three-Phase Meter Board ................................................................................................. 95 28 CT Meter Panel for Low Voltage Supply ........................................................................................................96 29 Methods for Sealing Metering Panels ............................................................................................................. 97 30 Enclosure for Low Voltage Metering Current Transformers ...................................................................98 31 HV Metering Kiosk Requirements for 1 or 2 Feeders .................................................................................99 32 HV Metering Kiosk Requirements for 3 or 4 Feeders .............................................................................. 100 33 HV Metering Panel Requirements for 1 or 2 Feeders ............................................................................... 102 34 Metering VTs Voltage Ratio, Sequence & Phase Angle Tests Report ............................................... 103 35 Basis for the Service Connection Charge .................................................................................................... 104 36 Standard Service Connection Cables ............................................................................................................ 105 37 Certificate of Compliance (COC) .................................................................................................................... 106 38 Statement of Turn-On of Electricity (SOTO) ................................................................................................ 107 39 Requirements for Embedded Generation Facility / Intermittent Generation Sources (IGS) .... 108 39.1 Terms and Conditions for Capped Capacity Scheme (CCS)................................................................. 110 39.2 Terms and Conditions for Extended Capped Capacity Scheme (ECCS) .......................................... 112 40 Application for Electricity Installation Test up to 45kVA (Form CS/12) ............................................... 114 41 Application for Contestability Status & Market Support Services ........................................................ 115 43 Completion Certificate for Modification of Electrical Installation ....................................................... 122 44 Certificate of Fitness of Residential Unit (Form E) ...................................................................................... 123 45 Change in Design Licensed Electrical Worker ............................................................................................ 124 46 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection .............................................................................................................................................................. 125 iv 1. General Information 1 1.1 Introduction General Information 1.1.1 SP Services Ltd (SPSL), SP PowerAssets Ltd (SPPA) and SP PowerGrid Ltd (SPPG) are subsidiaries of Singapore Power Ltd. SPSL provides support services for the electricity market. It receives requests for electricity service connection; offers terms and conditions of service connection; arranges for service connection energisation/turnon; and collects transmission charges, security deposits and charges for other services on behalf of SPPA. SPSL also bills customers for consumption. SPPA is the Transmission Licensee and owner of the transmission and distribution network. SPPG, the managing agent for and on behalf of SPPA, develops, operates and maintains the transmission and distribution facilities. 1.1.2 The supply of electricity and electrical installation practices are governed by the Electricity Act and its subsidiary legislation. 1.1.3 “Customer” and “consumer” shall have the same meaning in this handbook. 1.2 Connection Voltages and Supply Frequency 1.2.1 In Singapore, customers’ installations are connected at the following voltages: (a) Transmission voltage of 66kV and 230kV (b) Distribution voltage of 230V, 400V, 6.6kV and 22kV (may vary within ± 6%) 1.2.2 The supply voltages are classified in the following categories: (a) Low Tension (LT) refers to 230V, single-phase and 400V, 3-phase (b) High Tension (HT) refers to 22kV and 6.6kV (c) Extra-High Tension (EHT) refers to 66kV (d) Ultra-High Tension (UHT) refers to 230kV 1 1.2.3 The following connection schemes are provided, according to customers’ load requirements. It shall apply to new and existing customers, including customers who are revising their Contracted Capacity. The power factor shall be based on 0.85. (a) Low Voltage, 50 Hz: • 230V, single-phase, up to a maximum of 23kVA, 100A • 400V, 3-phase, 4-wire system, up to a maximum of 5000kVA per substation (b) 22kV, 50 Hz, 3-phase, 3-wire system for a Contracted Capacity: • between 1,700kW and 12,750kW for 2 HT 22kV services • between 12,751kW and 25,500kW for 4 HT 22kV services (c) 66kV, 50 Hz, 3-phase, 3-wire system for a Contracted Capacity: • between 25,501kW and 84,999kW for service connection from the nearest feasible 66kV substation • between 85,000kW and 169,999kW for service connection from the nearest feasible 66kV source station (d) 230kV, 50Hz, 3-phase, 3-wire system for connection with minimum Contracted Capacity of 85,000kW 1.2.4 Where the customer requires a connection voltage and/or frequencies that differ from those specified above, the customer is required to provide, install and maintain the necessary transformation equipment. 1.3 Submission of Application 1.3.1 SPSL serves as a one-stop customer service centre. It receives all application forms on behalf of SPPA, and responds to all applications made by the Licensed Electrical Worker (LEW), who acts as the customer’s agent for connection to the transmission system. SPSL may, in its sole and absolute discretion, deal with the customer directly. 1.3.2 Customers applying for their installations to be connected to SPPA’s transmission system must submit their applications through their LEWs. Every application must be accompanied by all supporting documentation requested by SPSL, including a letter of consent as shown in Appendix 1. The applications must be submitted via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. A user manual can also be downloaded from the website. 1.3.3 For data centre developments, customers will need to include IMDA acknowledgement email as part of application submission. Please refer to Singapore Power (SP) eBusiness Portal for more information. 1.3.4 For developments in the conception or planning stage for a new connection or an upgrade / increase in Contracted Capacity to an existing connection, the customer is advised to seek consultation regarding SPPA’s requirements. This includes considerations such as the provision of a substation, modifications to an existing 2 substation/connection, and lead time required for service connection, which is subject to network availability and includes any network reinforcement that may be necessary to support the intended load connection. The Consultation Form must be submitted by the customer’s LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. A user manual can also be downloaded from the website. 1.4 Provision of a Substation 1.4.1 Direct service connection from SPPA's LT network to the customer’s installation is available for a small load requirement not exceeding 280kVA (400A). However, the provision of a direct service connection is dependent on the available network capacity in the vicinity. If there is insufficient capacity, the customer is required to provide a substation for the connection. 1.4.2 For a larger load requirement exceeding 280kVA (400A), the customer has to provide a substation for SPPA to install necessary equipment to cater for the load. 1.5 Domestic Premises and Load Requirement not exceeding 45kVA 1.5.1 For premises where the electricity meter has already been installed by SPPA and no extension or rewiring work is required, customer may submit for an opening of utilities account to SPSL directly. Turn on of electricity service connection will happen on customer’s requested turn on date, subject to availability of appointment slots. 1.5.2 For premises where there is no electricity meter or where extension or rewiring work is required, the customer has to engage a LEW and submit an application for load connection. 1.6 Meter 1.6.1 All meters required for measuring a customer’s electricity consumption and demand (where applicable) are provided and maintained by SPPA. The customer has to provide meter boards, compartments, kiosks, etc. as SPPA requires them for the installation of its metering equipment. 1.6.2 Master- And Sub-Metering (a) A “Master-meter” is a meter measuring the consumption for all units and common areas in a building or cluster of buildings, which are used or occupied by multiple consumers. For master-metering scheme, the common services load must be at least 10% of the total load for the premise. (b) A “Sub-meter” is a meter measuring the consumption for a unit in a building or cluster of buildings used or occupied by multiple consumers, whose electricity is taken through a Master-meter. (c) A master and sub-metering scheme is applicable for multi-tenanted premises. Under this scheme, the electricity supply is metered at the intake point and each tenant’s supply is also separately metered and billed under the appropriate tariff. The owner/ developer/ landlord shall be billed for the difference in the consumption between the consumption metered at the intake point and the 3 summated consumption of the tenants. Where the owner/ developer/ landlord takes supply at high tension and is responsible for stepping down the supply to 230V/ 400V for distribution to tenants, a rebate of 2.5 % on the summated consumption of the tenants will be granted. (d) The owner/developer/MCST/landlord is to ensure that the owners (for selfoccupied units) or tenants (as the case might be) of individual units apply for the requisite utility account immediately upon taking possession of such units. The owner/developer/MCST/landlord is to maintain strict access controls over the switchboard, which contains the switches for the electricity supply from the main supply received from the network operator to the individual units at the supplied premises. The owner/developer/MCST/landlord shall be responsible for any charges arising as a result of unauthorised consumption of electricity by individual units or otherwise in the supplied premises. 1.6.3 Multi-Metered Premises The following are categories of multi-metered premises: (a) Residential premises which have landlord and tenant supply connections (b) Commercial complexes which have landlord and tenant supply connections (c) Multi-storey factories or industrial complexes which have landlord and tenant supply connections (d) All multi-metered premises fall under the Master and Sub-metering scheme with the exception of HDB residential premises. 1.7 Tariffs for Non-Contestable Customers 1.7.1 Tariffs are currently charged for low tension, high tension and extra-high tension electricity consumption. 1.7.2 Tariffs are subject to change and are published by SPSL quarterly. Online information on the latest electricity tariffs is available at www.spgroup.com.sg. 1.8 Payments for Electricity Charges by Contestable Customers 1.8.1 Contestable customer pays to SPSL or authorised retailers, charges for electricity consumption as ascertained by meters, and transmission charges and other fixed charges as determined by SPSL. Payment for electricity charges must be made on or before the due date specified in the bill. 1.9 Opening Account and Payment of Security Deposit for Use of System (UOS) Charges 1.9.1 The customer must open an account and place a security deposit for UOS charges with SPSL upon application for energisation of service connection. 4 1.10 Termination of Account 1.10.1 Non-contestable customers must give 4 business days' notice and contestable customers must give 7 business days’ notice to terminate an account. Termination can be submitted to SPSL via the digital channels available, unless the contestable customer is under an electricity retailer which in this case termination should be submitted to the electricity retailer. The customer must also request for removal of service cable (if necessary) upon notice to terminate the account. Upon receipt of a completed form, electricity supply will be terminated on the 8th business day for contestable customers. For High-Tension (HT) consumers, LEW is required to be present and to ensure the premise is ready for cut-off on the appointment date. 1.11 Disconnection of Service Cables upon Termination of Account 1.11.1 Disconnection work involves the de-energisation of service cables. It may also involve the removal of service cables and/or equipment if they are no longer required. 1.11.2 Where the removal of service cables and/or equipment is involved, the following are indicative lead times for the work: (a) After the de-energisation of LT service cable, the lead-time is about 5 business days for the removal of LT service cables where road-opening work is not involved. (b) Where road opening work is involved, a lead-time of 2 months is required. (c) After the de-energisation of 6.6KV and 22KV service cables, the lead-time is about 3 months. (d) For disconnection of 66kV and 230kV service cables, the lead-time for the deenergisation of service cables/ equipment is about 10 business days, subject to the approval of the Power System Operator (PSO). The subsequent removal of service cables and equipment will depend on the operational requirement and approval of the PSO. 1.11.3 Customers should take note the disconnection of service cables and termination of account are separate process. The respective lead time required must be catered for by the customer to the respective SP entities. 1.12 General 1.12.1 The customer agrees to comply with the terms of this document and to procure that its officers, agents and representatives shall so comply. 1.12.2 None of SPSL, SPPA, SPPG, Singapore Power Limited or any of Singapore Power Limited's affiliates (a "SP Entity") will be liable (including without limitation, for negligence or any other category of liability whatsoever) for any action taken by any of them under or in connection with the matters arising under or out of this document. No customer or any of a customer's officers, employees, agents or other representatives may take any proceedings against any officer, employee or agent of any SP Entity in respect of any act or omission of any kind by that officer, employee or agent in relation to any matter arising under or out of this document. 5 1.12.3 Each of SPSL, SPPA and SPPG retains the right, at its sole and absolute discretion, to amend, vary and/or supplement any terms of this document from time to time and its interpretation of any terms of this document shall be final and binding. 1.12.4 No failure on the part of each of SPSL, SPPA and SPPG to exercise, and no delay on its part in exercising, any right or remedy under this document will operate as a waiver thereof, nor will any single or partial exercise of any right or remedy preclude any other or further exercise thereof or the exercise of any other right or remedy. The rights and remedies provided to SPSL, SPPA and SPPG in this document are cumulative and not exclusive of any other rights or remedies (whether provided by law or otherwise). 1.12.5 Nothing in this document shall in any way affect the obligations of a customer and its officers, employees, agents or other representatives to comply with applicable provision of the Electricity Act and all regulations and codes promulgated thereunder. 6 2. Application For Load Connection 2 Application for Load Connection 2.1 Load Connection 2.1.1 Each premise, as identified by the house or block number issued by IRAS, is limited to a single customer intake connection point. For modification of connection (such as upgrading of the load requirement) to existing premises, the customer is required to amalgamate all existing service connection into one intake. 2.2 Consultation 2.2.1 For developments in the initial planning stage, the customer is advised to seek consultation with SPPG to ascertain SPPA‘s requirements for a new or modified connection to the transmission system. This includes considerations such as the provision of a substation, modifications to an existing substation/connection, and lead time required for service connection, which is subject to network availability and includes any network reinforcement that may be necessary to support the intended load connection. The LEW is required to submit the online Consultation Form via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a site/location plan to SPPG. 2.2.2 After receipt of the submission for consultation, SPPG will send a reply stating the approved load and other technical requirements, such as the provision of substation requirements necessary for the load connection to the transmission system. 2.3 Application 2.3.1 The online Application Form 1 together with a letter of consent (Appendix 1) and a copy of the site/ location plan must be submitted via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg by the LEW for new or modified connections of new or existing premises to the transmission system. 1 The 5-year load projection provided by the Customer in the CS1 application form is for planning purpose. Securing of network capacity is achieved by confirmation of Contracted Capacity in Customer Connection Agreement or approval of Revision of Contracted Capacity by the Transmission Licensee. 7 2.3.2 For data centre developments, customers will need to include IMDA acknowledgement email as part of application submission. Please refer to Singapore Power (SP) eBusiness Portal for more information. 2.4 Processing of Application 2.4.1 Generally, SPSL responds to applications within 10 business days. 2.4.2 The responses are made according to the following customer categories: (a) Contestable Customer • A Consumer Connection Agreement, containing the service connection charge payable, the offer letter and the standard terms and conditions with respect to the distribution service connection. • If a substation is required, a letter stipulating the requirements will be forwarded to the customer. It will be followed by an Agreement subsequently after the substation plans are endorsed. (b) Non-Contestable Customer • A Quotation, containing service connection charge payable and the conditions of service with respect to the distribution service connection. • If a substation is required, a letter stipulating the requirements will be forwarded to the customer. A Supply Agreement including the service connection charge payable and the terms & conditions with respect to the distribution service connection, is offered after the substation plans are endorsed. 2.5 Commencement of Work 2.5.1 SPPG commences work only when the Agreement has been signed and received by SPSL, together with payment of service connection charges. 2.6 Type of Premises 2.6.1 Multi-Metered Premises (a) Multi-metered premises are premises where the landlord/ MCST (i.e. a mastermetered consumer or directly connected consumer) receives bulk intake service connection from SPPA, and transforms/ reticulates the supply to all the tenants (i.e. sub-metered consumers) within the premises. Any application for new or modified connection (includes upgrading) for the bulk intake to the multi-metered premises must be made by the landlord through its LEW. (b) A master-metered consumer means a consumer that is responsible for the common usage of a master-metered installation, which is connected to the transmission system. 8 (c) A master-metered installation means an installation in which supply is received by a master-metered consumer and sub-metered consumers (d) A master-metered installation shall have an independent address and its own dedicated access. (e) A sub-metered consumer means a consumer, other than a master-metered consumer, that receives supply in a master-metered installation via the electrical system owned by a master-metered consumer. 2.6.2 The landlord/ MCST or HDB, in the case of HDB premises, must ensure that the total applied load requirement for service connections to the multi-metered premises meet the total existing and future load requirements for all tenants. All tenants applying for any upgrading of load must do so through their master-metered consumer. In this regard, the master-metered consumer must approve the load of all tenants within the premises. 2.6.3 If the landlord’s existing approved load is insufficient to cater for the tenants’ load requirement, the landlord, as a master-metered consumer, must submit an application to SPSL for modification (upgrading) of service connection to the existing premises. In this case, the existing service cables are amalgamated with the new intake. Hence, there will not be separate direct connections to the tenants of such premises. 2.7 Premises in Private Housing, Industrial Estates, Commercial Developments Requiring Provision of Low Tension (LT) Distribution Network 2.7.1 For connection to premises where several parcels of land are to be sold or leased individually, one or more substations must be provided by the developer. Where the individual parcels of land are to be sold prior to development of these substations, details of the substation requirements and approved load must be included in the sales agreement by the future land parcel’s owner or lessee. 2.7.2 The developer must provide the development’s total load requirement and include the breakdown of the individual premises’ load requirement (as specified in the sales agreement) and the communal load requirement, if applicable. 2.7.3 In the case of landed housing estate development, the LEW must liaise with relevant Authorities, applicant’s appointed Architects/Civil & Structural Qualified Person and owner of the house for the siting of proposed overground distribution boxes on turfed areas. SPPA will provide and install the LT distribution network and service connection cables for the development. 2.7.4 Premises Involving Temporary Connection with Provision of Substation: (a) Special terms and conditions apply in such cases for temporary connection to construction worksites and other temporary premises. The term granted for temporary connection is usually 24 months. (b) Where there is a need for the provision of a temporary substation, the customer must provide the site and construct the structure of the substation according to the requirements of SPPA. 9 (c) There will be a need to install the necessary cables and equipment to facilitate the temporary connection to the distribution network. The customer pays outright costs for the cables and a monthly hiring charge for the use of the equipment during the term for temporary connection. 2.7.5 Developers are advised to connect residential developments to the LT distribution network. Opting for a HT supply intake setup will subject the landlord/MCST to the following: (a) Monthly Contracted Capacity charges (b) Operating costs associated with HT equipment setup 2.8 Provision of Substation 2.8.1 When an application for load connection necessitates the provision of a substation (Appendices 9 and 10), a site must be provided and a substation constructed by the customer at its own cost. 2.8.2 The customer can either choose his substation to be a dedicated or non-dedicated one (Appendix 35). If the customer opts for a dedicated substation, he has to inform SPPG when he applies for connection. Otherwise, it shall be assumed that the substation would be non-dedicated. 2.8.3 The substation is to be sited at an inconspicuous location, away from the main entrance of the development and major public roads. It is recommended to harmonise, blend and integrate the substation with the overall design of its development. The siting of the substation must ensure continuous and unobstructed vehicular access to the substation and the associated lead-in pipes at all times, to facilitate equipment delivery, operational activities, maintenance and cabling works by SPPG. 2.8.4 SPPG’s officers and vehicles will have full and unrestricted access to the substation at all times (Appendix 15). 2.9 Service Connection Cables 2.9.1 Generally, SPPA supply, install and maintain customer service cable. However, if the customer’s switchroom is not abutting to SPPA’s switchroom or at different level to the substation building, or service cable to be installed in cable tray/ ladder, or the cable termination to the customer switchboard is not via bottom entry, the customer shall supply, install and maintain the service cable. In the event that customer supplies the service cable, the customer’s LEW shall ensure that the service cable complied with SPPA cable specification, and submit cable sample and specification to Distribution Engineering Section for approval prior to procurement. The general type of cables for service connection is shown in Appendix 36. 2.9.2 For service cable that is supplied, installed and maintained by SPPA, customer shall provide UPVC lead-in pipes from intake point to 300mm beyond boundary line or the roadside drain abutting public road at a depth not exceeding 2.0m from the finished road level. All installed pipes to pass through Mandrel Tests prior to inspection by SPPG (see Appendix 15.1). For service connection at 66kV or above, the lead-in pipes shall 10 be installed under drain / box culvert / utility service duct immediately outside site boundary and are to be extended up to 300mm beyond the road kerb where applicable. 2.9.3 Draw pit(s) shall be provided strategically including each turn of the service cable to facilitate the installation of the service cable. 2.9.4 The distance between surface of trench and service cable termination point shall be at least 900mm. 2.10 Opening of Account for Upgrading/ Downgrading of Electricity Supply (Assuming No Change in Contestability Status) 2.10.1 The consumer is not required to open a new account if the electricity supply remains at low voltage (LV) 2.10.2 The consumer is required to open a new account if the electricity supply is upgraded from LV to high voltage (HV), and the existing LV supply is cut off before the new HV supply is turned on. 2.10.3 The consumer is required to open a new account if the electricity supply is changed from LV to HV, HV to LV or HV to HV at different voltage level (e.g. 6.6kV to 22kV), when the new and existing supply intakes are to run concurrently during transition period. 2.11 Consultation for Transmission Connection 2.11.1 A customer may choose to seek preliminary comments from SPPG via the connection consultation process before submitting a formal application. This practice is encouraged as incorporating SPPA’s requirements in a developer’s preliminary proposal would expedite the application process at a later stage. 2.11.2 To initiate the connection consultation process, the customer has to submit the online Consultation Form through an LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. 2.12 Application for Transmission Connection 2.12.1 The following are steps in the application for service connection: (a) The customer submits the online Application Form 2 through an LEW via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1) and IMDA acknowledgement email (for data centre applications only). 2 The 5-year load projection provided by the Customer in the CS1 application form is for planning purpose. Securing of network capacity is achieved by confirmation of Contracted Capacity in Customer Connection Agreement or approval of Revision of Contracted Capacity by the Transmission Licensee. 11 (b) A connection proposal, duly endorsed by the PSO, is given to the customer. It outlines the connection scheme, connection voltage, connection equipment and facilities required of the customer and the estimated connection charges. SPPG endeavours to respond to the customer within 60 business days and 100 business days for 66kV connections and 230kV connections respectively. 2.12.2 Where the application requires the provision of an EHT substation, the customer must adhere to the general requirements (Appendix 16). 2.12.3 Once customer acknowledges acceptance of SPPG’s connection proposal, SPPG proceeds to execute the Consumer Connection Agreement through SPSL. The Agreement contains an Offer Letter, the standard terms and conditions associated with the connection and an estimation of the connection charges. 2.13 Lead-Time for Application of Transmission Connection 2.13.1 The timely provision of electricity supply to a development involves the joint efforts of SPSL, SPPG, and the customer and their agents, such as the LEW. While SPSL and SPPG will make every effort to engineer and implement the connection scheme, it is at the same time essential for the new customers and their agents to co-operate via timely submission of applications and plans, timely acceptance of the terms and conditions of connection and compliance with the necessary SPPA or Transmission Code requirements. It is the responsibility of the customers to manage and direct their agents to ensure that their agents comply with the necessary SPPA or Transmission Code requirements. 2.13.2 As a guide for the customer and their agents, the typical lead-times for the events leading to the energisation of 66kV service connections, for a service cable length of approximately 2km, are listed in the box below. The actual lead time for energisation may vary for each connection, depending on the actual service cable length and the progress of intermediate events leading to completion of service connection works. Customers will be informed accordingly either at the point of application or at any time a review is required. For 230kV service connections, the customer will be informed of the lead-time only at the point of application. 2.13.3 Estimated Lead Time for Energisation of 66kV Service Connection Events New 66kV connection from SPPA’s nearest existing substation From day of execution of consumer connection agreement to energisation of service connection 26 Months 1 Notes: 1 Lead time is based on a service cable length of approximately 2km and is subject to change based on length of service connection cables. Note that this lead time excludes additional time required to comply with requirement from URA Infrastructure Planning Authority Group (IPAG). The customer needs to consult SPPG at least 5-8 years in advance to cater for advanced planning. 12 2.14 Technical Requirements of Distributed Generation and New Extra / Ultra High Tension Connection 2.14.1 The details of technical requirements at the electricity supply network Point of Common Coupling (PCC) for Distributed Generation (DG) and New Extra / Ultra High Tension (EHT/UHT) connection are highlighted in Appendix 46. 2.14.2 The Consumer shall ensure that multiple sources of transmission, and/or distribution, systems are not connected in parallel at any time, and that any switching between circuits is undertaken on “black changeover” or “break before make” basis. 2.14.3 Some of the requirements are covered in the Transmission Code issued by Energy Market Authority (EMA). The appointed LEW shall ensure the connection is compliant with the Transmission Code, and shall consult SP Group with regards to the application process and technical requirements if further clarifications are required. 2.15 Technical Requirements of Solar Photovoltaic (PV) Connection 2.15.1 The details of technical requirements at the electricity supply network Point of Common Coupling (PCC) for Solar Photovoltaic (PV) connection are highlighted in Appendix 39 & Appendix 46. For more information on PV requirements, please refer to the SP Group website at www.spgroup.com.sg. The appointed LEW shall ensure the technical requirements are to be fully compliant. In the event of non-compliance of the technical requirements, the appointed LEW shall disconnect the Solar PV Connection until all technical requirements are met. 2.15.2 Some of the requirements are covered in the Transimission Code issued by Energy Market Authority (EMA). The appointed LEW shall ensure the connection is compliant with the Transmission Code, and shall consult SP Group with regards to the application process and technical requirements if further clarifications are required. 2.15.3 The appointed LEW is required to ensure the Low Tension embedded Solar PV Connection (converted to kVA) shall not exceed the premise’s/precinct’s approved load. 2.15.4 The appointed LEW shall ensure that the Solar PV Connection’s generation is balanced on all High Tension (HT) service connection cables at all times. 2.15.5 The appointed LEW is required to ensure the Solar PV Connection’s generation shall be disconnected automatically in the event of loss of supply from the grid. 13 3. Transmission Charges 3 Transmission Charges 3.1 Connection Agreement 3.1.1 All consumers are required to enter into a Connection Agreement with SPPA and pay Use of System (UOS) charges. All consumers having a direct connection to the transmission system must also pay a service connection charge. 3.1.2 The Connection Agreement for consumers taking HT supply at 6.6 kV or 22 kV, EHT supply at 66 kV or UHT supply at 230 kV and above will, inter alia, state the Contracted Capacity, which is deemed to be the requirement for a period of five years. Consumers cannot reduce their Contracted Capacity until the expiry of the 5-year binding period. Furthermore, a consumer who terminates the Connection Agreement during the 5-year binding period will be required to pay SPPA through SPSL/Retailer, the Contracted Capacity Charge for the unexpired portion of the 5-year binding period. 3.1.3 UOS charges are payments for the use of transmission services. The UOS charges are paid for electricity transmission services at each metered intake supply point in accordance with the voltage at which a consumer receives the electricity supply. The UOS charges are subject to annual review and the revised UOS charges will be published by SPPA. 3.1.4 In the case of HT and EHT supply to multi-metered premises, the landlord has to enter into a Connection Agreement for the network capacity required for his own load only, i.e. supply for common services, etc. 3.2 Use of System (UOS) Charges 3.2.1 The UOS charges shall be paid for electricity transmission services at each metered intake supply point in accordance with the voltage at which a consumer receives the electricity supply. Please refer to the Transmission Service Rate Schedule set out on the www.spgroup.com.sg/resources website. 14 4. Energisation and Turn-on Procedure 4 Energisation and Turn-On Procedures 4.1 General 4.1.1 The term ‘energise’, in the case of a customer’s installation that is directly connected to the transmission system, refers to the closing of a circuit breaker or other isolating device that is owned and controlled by SPPA. “Energisation”, “de-energisation” and “re-energisation” and all grammatical variations of the term shall be interpreted accordingly. 4.1.2 Arrangements need to be made with SPSL for energisation of the service connection and turn-on of a customer’s electrical installation. This is taken care of by the LEW. 4.2 Premises Electrical Installations that are previously Inspected and Energised 4.2.1 Non-Domestic Premises with Load Requirement not exceeding 45kVA, and Domestic Premises where Electrical Installations are provided and Pre-Inspected or Previously Inspected and Energised (a) This category includes all new HDB apartments and dwelling units in some private residential developments where electrical installations are provided and inspected in advance. It also includes non-domestic premises with supply capacity not exceeding 45kVA and domestic premises where the existing electrical installations and service connections are intact and only the supply is required to be re-energised. (b) The customer has to open an account with SPSL for electricity service connection (Appendix 6). (c) The customer is given an appointment for turn-on of service connection. For electrical safety reasons, the customer or his representative must be present at the premises for the turn-on of electricity service connection. 4.2.2 Non-Domestic Premises with Load Requirement exceeding 45kVA where Electrical Installations are previously inspected and energised (a) This category includes non-domestic premises (supply capacity exceeding 45kVA) where the existing electrical installations, meters and service connections are intact and only the supply is required to be re-energised. (b) The customer has to open an account with SPSL for electricity service connection (Appendix 6). 15 (c) The customer has to apply for a licence from Energy Market Authority (EMA) to use or operate the electrical installation through an appropriate class of licensed electrical worker. (d) Upon submission of the licence, the customer is given an appointment for turnon of service connection. The licensed electrical worker must be present at the premises to issue a copy of the licence to SPSL during the turn-on of electricity service connection. 4.2.3 Non-Domestic Premises with Load Requirement exceeding 45kVA where Electrical Installations are previously inspected and is still energised (a) This category includes non-domestic premises (supply capacity exceeding 45kVA) where the existing electrical installations, meters and service connections are intact and a new customer is taking over the electrical installation. (b) The new customer has to open an account with SPSL for electricity service connection. (c) The new customer has to apply for a licence from Energy Market Authority (EMA) to use or operate the electrical installation through an appropriate class of licensed electrical worker. (d) Upon submission of the licence, the new customer is given an appointment date for meter reading for account transfer. The licensed electrical worker or a customer/representative must be present at the premises to issue a copy of the licence to SPSL. (e) If an AMI meter is installed at the premise, a copy of the licence must be submitted together with the account opening form before an appointment date can be given to effect the account transfer. 4.3 Premises with Direct Connection from SPPA’S Transmission System 4.3.1 Domestic Premises (all load requirements) (a) The customer opens an account with SPSL, if an account has not already been opened. (b) Upon completion of the electrical installation and receipt of notification from SPPG on energisation/ readiness of the service connection, the LEW books an appointment with SPSL for inspection and turn-on of the customer’s installation. (c) For load below 45kVA, this is done by submitting online Form CS/5 Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1) and the Certificate of Compliance, COC, (Appendix 37) to Supply Application of SPSL. Application for Electrical Installation Inspection test up to 45kVA (Appendix 40) is also required. For retest application, the required documents for submission to be sent via email to install@spgroup.com.sg are Certificate of Compliance, COC, (Appendix 37), receipt for payment of retest fee and Application for Electrical Installation Inspection test up to 45kVA (Appendix 40). 16 (d) For load above 45kVA, this is done by submitting the Inland Revenue Authority of Singapore, IRAS, letter stating the official addresses, COC, Form E – Certificate of Fitness of Residential Unit (Appendix 44) and the as-build Single Line Drawing, SLD, to Elect Installation Section of SPSL. 4.3.2 The electrical installation is connected to SPPA’s transmission system on the scheduled turn-on date if the electrical installation is safe to receive electricity supply. 4.3.3 The LEW must be present during inspection of the electrical installation by SPSL. For electrical safety reasons, the customer or his representative must also be present at the premises for the turn-on of electricity service connection. A ‘PASS’ Inspection Report will be issued by SPSL on-site upon successful turn-on of the customer’s installation. 4.4 Non-Domestic Premises 4.4.1 Load Requirement Not Exceeding 45kVA (a) The customer opens an account with SPSL, if this has not already been done. (b) Upon completion of the electrical installation and receipt of notification from SPPG on energisation of the service connection, the LEW books an appointment with SPSL for inspection and turn-on of the electrical installation. (c) This is done by submitting online Form CS/5– Online Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg, together with a letter of consent (Appendix 1) and the COC form (Appendix 37) to Supply Application of SPSL. Application for Electrical Installation Inspection up to 45kVA (Appendix 40) is also required. 4.4.2 The electrical installation is connected to SPPA’s transmission system on the scheduled turn-on date if the electrical installation is safe to receive electricity supply. The LEW must be present during inspection of the electrical installation by SPSL. For electrical safety reasons, the customer or his representative must also be present at the premises for the turn-on of electricity service connection. A ‘PASS’ Inspection Report for the customer’s installation is issued by SPSL upon successful turn-on. 4.4.3 Load Requirement Exceeding 45kVA (a) The customer submits an application for an account, to SPSL if this has not already been done, and applies for a licence from Energy Market Authority (EMA) to use or operate an electrical installation. (b) Upon completion of the electrical installation and receipt of notification or advance notification from SPPG on the readiness of service connection, the LEW must inspect and test the electrical installation before booking an appointment with SPSL’s Elect Installation Section for the installation of meter and energisation of service connection by SPPG. This is done by submitting a letter confirming the readiness of the service connection and the COC form. Alternatively, the LEW can submit the Application for Appointment for Energisation of the Service Connection (Appendix 23) by email to largeinstall@spgroup.com.sg. 17 (c) The LEW requesting for energisation of supply line has to arrange for the LEW responsible for the operation of the electrical installation and the customer (or his representative) to be present during the energisation. (d) The electrical installation is connected to SPPA’s transmission system on the scheduled energisation date if the electrical installation is safe to receive electricity supply. The LEW must issue a Certificate of Readiness (COR) form (Appendix 20) to SPPG at site, prior to energisation of the service connection. (e) Upon successful energisation of service connection to the customer’s installation from SPPA’s direct connection, all parties are to acknowledge on the Statement of Turn-On of Electricity. 4.5 Booking an Appointment 4.5.1 Before booking an energisation and turn-on appointment, the LEW must ensure the following: (a) Metering requirements, where applicable, have been submitted and formal clearance has been given by SPPG’s Electrical Meters Section. All necessary meters have been installed. (b) The customer’s main incoming switchgear, protection system and earthing system have been successfully tested by an LEW. The HT metering panel has been provided, and testing of the metering current transformers/voltage transformers have been carried out and meters installed by Electrical Meters Section. (c) The service cables to the installation are ready to be energised. (d) A utilities account has been opened, an Agreement has been signed, and a security deposit for UOS charges has been paid by the customer. (e) A licence to use or operate the electrical installation, where applicable, has been obtained from EMA. (f) For service connection at a system voltage level of 66kV and above, the final clearance for the EHT switching procedure must be obtained from the PSO prior to the confirmation of the first energisation date. Notes: • The EHT switching procedure must be jointly prepared and endorsed by the LEW, who is authorised to perform EHT switching (at customer’s installation), and SPPG’s Project Engineer. • For 66kV and above, the LEW must submit the COC form to SPPG’s Project Engineer. 18 4.6 Making an Appointment for Energisation of Service Connection Direct from SPPA’s Transmission System - Load Requirement not Exceeding 45kVA To make an appointment to turn-on electricity supply, the LEW shall submit online Form CS/5 – Online Application for Inspection of Electrical Installation on behalf of the customer, together with a letter of consent (Appendix 1) and the COC form (Appendix 37), to request for an inspection and turn-on to the premises. The LEW is required to submit application via online portal at Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg. 4.7 Load Requirement Exceeding 45kVA Up to 22kV Supply Voltage 4.7.1 An appointment for energisation of electricity service connection of load requirements greater than 45kVA and up to 22kV supply voltage can be made as follows: (a) LEW can submit the Application for Appointment for Energisation of the Service Connection (Appendix 23) together with COC Form (Appendix 37) and relevant supporting documents by email at largeinstall@spgroup.com.sg to Elect Installation Section. The original copy of the COC Form must be submitted to SPPG on the scheduled energisation date. (b) A lead-time of 14 business days is required for the LEW to request for the energisation of SPPA’s service connection and turn-on of the customer’s installation. (c) Energisation of service connection involves several parties. An officer at SPSL’s Elect Installation Section co-ordinates with SPPG for the energisation of the service connection for supply taken directly from SPPA’s transmission system. 4.8 Submission of Application for New EHT and HT Consumers who wish to be Contestable at Time of Turn-On 4.8.1 The LEW shall proceed to liaise directly with Electrical Meters Section of SPPG to have the AMI meter installed. 4.8.2 Upon completion of the installation of the AMI meter, the consumer shall submit a copy of the duly completed APPLICATION FOR CONTESTABILITY STATUS & MARKET SUPPORT SERVICES ("MSS") ACCOUNT (Appendix 41) to MSSL Ops at contestableappln@spgroup.com.sg at least 12 business days prior to your arrangement for the turn-on appointment. 4.8.3 If the customer chooses to purchase electricity from a Retailer with effect from the turn-on date, the Retailer must submit the contestability application detailed in Section 4.8.2 minus the security deposit on behalf of the customer to MSSL Ops. Thereafter the Retailer must submit the electronic business transaction for a transfer request to SPSL at least 1 business day before the turn-on date. 4.8.4 Otherwise, SPSL will arrange to buy electricity for the customer from the wholesale electricity market and the customer will be charged for the electricity consumption at prevailing wholesale spot prices. In this case, a security deposit to SPSL is required. 19 4.8.5 The LEW shall proceed to apply to EMA for EI Licence. 4.8.6 The LEW shall submit a copy of COC, EI Licence, IRAS’s Letter stating official address and book an appointment for energisation of service connection via email at largeinstall@spgroup.com.sg to Elect Installation Section of SPSL for HT Supply or at respective Regional Projects Section (East/West) of SPPG for EHT Supply. 4.9 Premises with Indirect Connection - Load Requirement not Exceeding 45kVA (i.e. Premises in a Multi-Metered Development) 4.9.1 The customer opens an account with SPSL if this has not already been done. 4.9.2 The customer submits online Form CS/5 – Online Application for Inspection of Electrical Installation via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg through the LEW together with a Letter of Consent from the Landlord/Management Corporation or HDB (Appendices 3 and 4). The LEW can also book an appointment for inspection of the electrical installation at the time of submission of the application and, in the meantime, proceed to carry out the wiring/extension work. 4.9.3 The LEW is responsible for arranging the energisation of the service connection with the relevant party responsible where connection is taken via the landlord’s switchboard - such as in HDB, JTC or other private multi-metered buildings. 4.9.4 Service connection will be turned-on on the scheduled inspection date if the electrical installation is safe to receive electricity supply. The LEW must be present during the inspection. A ‘PASS’ Inspection Report for the customer‘s installation will be issued by SPSL upon successful turn-on. The LEW must issue a Statement of Turn-On of Electricity and this must be acknowledged by the relevant parties. 4.10 Load Requirement Exceeding 45kVA (Multi-Metered Building Scheme) 4.10.1 When the premise is ready for installation of meters, the customer shall proceed to open a utilities account with payment of security deposit to SPSL. 4.10.2 The LEW shall proceed to apply to EMA for EI Licence before the electricity supply is turned on. 4.10.3 The LEW shall submit Form CS/3 (Appendix 3) or Form CS/3H (Appendix 4), Form CS/7 - Request for Installation of Electricity kWh Meter (for Load Exceeding 45kVA) (Appendix 22) and a copy of COC and EI Licence to SP Services declaring the account activation date (which is the proposed turn-on date). 4.10.4 The LEW shall proceed to liaise with Electrical Meters Section of SPPG to install meters. 4.10.5 For HT Supply, the consumer is required to sign an agreement with SPPG before SP Services can process the application for installation of TOD meter. 4.10.6 The LEW shall be responsible for arranging the energisation of the service connection with the relevant party where the connection is taken via landlord’s switchboard such as HDB, JTC or private multi-tenanted buildings. 20 4.10.7 Landlord’s LEW shall issue the Statement of Turn-On of Electricity (SOTO) upon successful turn-on. 4.11 Modification to an Existing Electrical Installation 4.11.1 Modification work (e.g. extension, rewiring, shifting of meter) carried out to an existing electrical installation where a licence to use or operate is not required, must be inspected by SPSL before the new/modified portion of the wiring can be used. 4.11.2 The LEW must submit an application for inspection online Form CS/5 via Singapore Power (SP) eBusiness Portal at www.spgroup.com.sg together with a letter of consent (Appendix 1) for the modified electrical installation. 4.12 Submission of Completion Certificate for Modification of Small Electrical Installation (Exempted from Licensing) 4.12.1 The LEW shall submit to SPSL the duly completed online Form CS/5, together with Form CS/3 (Appendix 3) or Form CS/3H (Appendix 4) and the Completion Certificate for Modification of Electrical Installation (Appendix 43) on behalf of the customer. (Note: First-time inspection is free-of-charge and Form CS/3 or Form CS/3H is not required for HDB residential premises) 4.12.2 SPSL conducts spot-checks for those system-selected applications. 4.12.3 For those applications not selected, acknowledgement letters will be sent to both the customer and the LEW. 4.12.4 If the inspection is “Failed”, the LEW will have to come to SPSL with a copy of the “Failed” letter to arrange for a re-inspection. A re-inspection fee is payable. 4.12.5 If the inspection is “Passed”, acknowledgement letter will be sent to both the customer and the LEW. 4.13 Licence to Use or Operate an Electrical Installation 4.13.1 For service connection to non-domestic premises, residential buildings and condominiums with an approved load greater than 45kVA, and temporary connection for building construction and engineering work, irrespective of connection load, the customer must obtain a licence from EMA to use or operate the electrical installation. 4.13.2 It must be noted that SPPG cannot energise the service connection until such a licence is issued to the customer. 4.14 Certificates and Statements for First Energisation of Service Connection 4.14.1 Certificate of Compliance (COC) The LEW must ensure that the electrical installation complies with the requirements of the Electricity Regulations, Singapore Standards 638, relevant technical requirements and all other applicable standards. This compliance must be made in the COC form 21 (Appendix 37). The copy of COC form shall be submitted to SPPG through SPSL when requesting for an energisation appointment and the original COC must be handed over to SPPG on the actual date of supply energisation. 4.14.2 Certificate of Readiness (COR) The LEW has to certify the readiness of the installation. This certification must be made in the COR form (Appendix 20). The LEW must hand over the COR form to SPPG’s Project Officer on the actual date of first energisation. 4.15 Statement of Turn-On of Electricity 4.15.1 Immediately after the successful first energisation of the service connection, SPPG will issue a Statement of Turn-On of Electricity (Appendix 38). All parties are to acknowledge by signing the form. The completed form will be given to all parties and a copy forwarded to SPSL. 4.16 Amalgamation of New and Existing Connections 4.16.1 The customer/LEW shall ensure there is only one customer’s intake connection point for the premise after the energisation of the new/upgraded connection. The customer/LEW shall inform the assigned SPPG Project Officer immediately to remove the existing connection upon energisation of the new/upgraded connection. The customer/LEW is not allowed to remove the existing connection at their own initiative. 4.17 Lead-Times for Application for Service Connection 4.17.1 The timely provision of electricity supply to a development involves the joint efforts of SPSL, SPPG, and the customer and his agents, such as the LEW. While SPSL and SPPG will make every effort to engineer and implement the connection scheme, it is at the same time essential for the new customers and their agents to play their part such as the early submission of applications and plans, the acceptance of terms and conditions of connection including making the necessary payments and the compliance of the necessary SPPA or Transmission Code requirements. It is the responsibility of the customers to manage and direct their agents to ensure that their agents comply with the necessary SPPA or Transmission Code requirements. 4.17.2 As a guide for the customer and his agents, the normal lead-times for the various events are listed on the following page. Depending on the progress and completion time of precedent events, the actual completion dates of events leading to the energisation of the service connection may need to be reviewed and adjusted. 22 4.18 Normal Lead Time for Energisation of Service Connection Up to 22kV Submission of application to SPSL Installation with existing Service Connection Not Exceeding 45kVA or Domestic Premises Pre-inspected Installation or Reconnection Inspection Required Non-domestic Installation with Existing Service Connection Exceeding 45kVA New Connection from SPPA's Low Tension Mains New Connection from New Substation NA 14 days * 4 weeks 3 months 6 months Submission of substation plans to SPPG NA 5½ months Acceptance of Agreement § 4 days 14 days 14 days 7 weeks ** 11 weeks * Handover of substation and lead-in pipes to SPPG + Opening of account with SPSL Arrangements to inspect customer's installation (not exceeding 45kVA) by SPSL Application to EMA for licence to use or operate an electrical installation Request for energisation of service connection NA 10 weeks * 4 days 14 days 14 days 14 days 11 weeks NA 10 days NA NA 3 days 3 days 3 days NA 14 days 14 days 14 days * These are critical events. Failure to adhere to the schedule may result in delay in the turn-on of supply. § Implementation of connection work shall only be effected upon the payment of service connection charge and execution of the Connection Agreement by the customer. ** Energisation of service connection will normally take place within 4 to 6 weeks from the date customer's premises is ready to receive the service cable. This lead-time may vary from case to case, depending on the customer’s schedule, road opening approval from relevant authorities, amount of network reinforcement required and length of cable to be installed to effect the connection. + Energisation of service connection will normally take place within 10 weeks of handing over of substation and lead-in pipes. This lead-time generally applies to applied load of up to 2MVA and may vary from case to case, depending on the customer’s schedule, road opening approval from relevant authorities, amount of network reinforcement required and length of cable to be installed to effect the connection. 23 4.19 Fast Track Connection Scheme 4.19.1 To promote investment and entrepreneurship, industrial development applying Low Tension supply may be considered for fast track connection scheme. Eligible applicant should meet the following criteria: (a) Load application of 76 to 140 kVA; and (b) Point of supply connection not exceeding 150m away from existing network source. Application to EMA for licence to use or operate an electrical installation can be done concurrently with the submission of application to SPSL. Applications under such fast track connection scheme will receive their supply in 19 days from date of submission of application to SPSL (5 days for application process and 14 days for project implementation after site is taken over by SPPG). 4.19.2 As a guide for the customer and his agents, the normal lead-times for the various events are listed below. Depending on the progress and completion time of precedent events, the actual completion dates of events leading to the energisation of the service connection may need to be reviewed and adjusted. No. Procedures Time to complete 1 The customer has to engage and appoint a LEW to submit an application to SPSL to connect to the grid system, along with 2 copies of the site plan. The LEW could submit the Certificate of Compliance to SPSL in this procedure. 5 days A quotation for the connection will be offered for the customer to follow up if the submitted site plan by the LEW is in order. LEW will arrange to make payment and open an account. 2 SPPG will carry out the project implementation after the payment is made and customer site is readied to receive connection. An arrangement will be made with the LEW within the 14 days on the supply turn-on. 14 days 24 4.20 Notes to be Read in Conjunction with Application Procedure 4.20.1 Licensed Electrical Worker There are three classes of LEW, namely Licensed Electrician, Licensed Electrical Technician and Licensed Electrical Engineer. Licensed electrical workers of various classes are licensed to design, install, repair, maintain, operate, inspect and test an electrical or supply installation in accordance with the condition stated below: Electrical Workers Approved Load of Installation Voltage Electrician Not exceeding 45kVA Not exceeding 1,000V Electrical Technician Electrical Engineer Design: Not exceeding 150kVA Install: Not exceeding 500kVA No limit Not exceeding 1,000V Subject to licence conditions 4.20.2 The customer should appoint an LEW appropriate to the capacity and voltage of the proposed installation, and inform SPSL immediately of any change of LEW during the course of the project by submitting the notice of change of LEW in Appendix 45 or in such other form as SPSL may in its sole and absolute discretion accept. 4.21 Opening an Account 4.21.1 Before supply to an installation can be turned on, the customer must open an account with SPSL. An application to open an account for electricity supply can be made personally online through www.spgroup.com.sg or via the SP Utilities Mobile App. 4.21.2 Application in person can be made at the e-Kiosk located at SPSL's Flagship Customer Services Centre, 490 Lorong 6 Toa Payoh #09-11, HDB Hub Biz Three Lift Lobby 1, Singapore 310490 4.21.3 The following documents must be attached at the time of application: (a) Application under personal name: Copy of Identity Card/Passport of applicant** (b) Application under company name: Latest ACRA detailed Business Profile or Bizfile*** (c) Letter of Authorisation (only applicable for application under company name) Notes: To be authorised by Director listed in the recent ACRA detailed Business Profile/Bizfile on the letterhead issued by company, indicating the company's representative's name and identification number i.e NRIC or FIN. (d) Documentary proof of occupancy of premises (e.g Tenancy Agreement or property tax) (e) Copy of completed and signed Acknowledgement of Electrical Installation License Requirement Form EIL Form, if the electricity load is above 45 kVA. For more information on the license, please refer to www.ema.gov.sg (f) For temporary supply of electricity, the Quotation for Electricity Supply Connection and LEI issued by EMA are required. **not required if using Myinfo during application. ***not required if using Myinfo Business during application. 25 4.21.4 An initial deposit is payable on opening an account. Customers may look up online for information on the opening and closing of accounts. 4.21.5 For domestic premises, the deposits are as follows: Type of Premises Singaporean or Permanent Resident Foreigners GIRO Customers Non-GIRO Customers GIRO Customers Non-GIRO Customers HDB 1 or 2 Rooms $40 $60 $80 $120 HDB 3, 4 or 5 Rooms $70 $100 $140 $200 HDB Executive / HUDC Flat / Condominium / Private Apartment $100 $150 $200 $300 Terrace House / Semi-Detached House $150 $250 $300 $500 Bungalow / Penthouse / Townhouse $250 $400 $500 $800 4.21.6 The deposit for non-domestic premises varies according to the electricity load required, the estimated water consumption, the floor area and type of operations. For enquiry on the amount of deposit required, please refer online for information. 4.22 Handover of Completed Substation 4.22.1 The handover of substation to SPPG for installation of equipment is a key event, which determines the earliest date when supply can be made available. 4.22.2 One week prior to the intended handover of the substation, the LEW must submit a Request to Handover Substation form (Appendix 5) to Head of Section (Customer Projects - East / West / Distribution Network (DN) – I / II / III / IV / V / VI, SPPG, copy to Head of Section (Distribution Facilities Management (DFM). Before this is done, the LEW must ensure that the customer/developer has accepted the terms and conditions of connection, including the payment of necessary charges. 4.22.3 It must be emphasised that SPPG will take over the substation only when it is completed in accordance with plans and specifications approved by SPPG and the relevant authority. The LEW must ensure that the lead-in pipe connection point for SPPG is clear from underground services, road furniture and practical for excavation work to be carried out. It is the responsibility of the LEW to arrange mandrel test to demonstrate that the provision of lead-in pipe is clear from construction debris from SPPG connection point. LEW must also ensure that the lead-in pipes installed are watertight. It is also particularly important that the access to the substation must be clear and passable for transportation of heavy equipment. 4.22.4 For HDB projects, the Underground Piping System (UPS) shall be completed, customer switchroom (CSR) shall be locked and customer’s main switchboard (MSB) shall be mounted and tested before handover of completed substation. 4.22.5 Floor frames are needed for some types of switchgear. The LEW is to liaise with and notify the project engineer-in-charge to make arrangements for the floor frame to be installed, if it is necessary prior to the handover. 4.22.6 Requirements on handover of a completed distribution substation are given in Request to Handover Substation form (Appendix 5). 26 4.23 Installation of Current Transformer Operated Meters 4.23.1 On the appointed day of meter installation, the LEW or his representative must be present to provide a 230V 13A single-phase supply for testing of the meters. 4.24 Procedure for Application for Licence to Use or Operate an Electrical Installation 4.24.1 Under The Electricity Act, electrical installations in non-domestic premises, residential buildings and condominiums with an approved load greater than 45kVA are required to be licensed. In addition, certain premises classified as engaging in dangerous trades, are also required to be licensed even though they may have approved electrical loads not exceeding 45kVA. 4.24.2 Customer is required to appoint an appropriate class of licensed electrical worker to take charge of his electrical installation and submit application for Electrical Installation licence through his appointed licensed electrical worker via EMA website at www.ema.gov.sg. The validity of the licence is for a period of 12 calendar months. 4.25 Conditions for the Issue of the Licence 4.25.1 Conditions for the issue of the electrical installation licences are governed by EMA. 4.25.2 The minimum grade of LEW required to take charge of the electrical or supply installation is determined by the total approved load. The grades of Electrical Workers and their authorisation conferred under the respective EMA licences are shown in the table in section 4.18.1. 4.26 Procedure for De-Energisation / Disconnection of Service Cables 4.26.1 De-Energisation of Service Cable for Maintenance Purpose (a) The LEW who needs to de-energise an existing service cable for the purpose of maintenance or upgrading of the customer’s installation must submit the ADRE form at Resources (spgroup.com.sg) to SPPG 7 business days in advance. For Contestable Customers, an advance notice of 14 business days is required. (b) The SDRE form (Appendix 19) must be used to ensure that the service cable is safely isolated after de-energisation and fit to be energised before reenergisation. Both SPPG’s officer in-charge and the LEW must duly complete and sign Part I and Part II of the form after de-energisation and before reenergisation of the service cable respectively. For Contestable Customers, the LEW must duly complete and sign Part III of the SDRE form. 27 5 Customer’s Installation Requirements 5. Customer's Installation Requirements 5.1 Requirements for HT and LT Connection for 22kV and below 5.1.1 Short-Time Withstand Current Ratings of Switchgear For electrical installations taking electricity supply directly from SPPA’s network, the customer’s main supply incoming switchgear must comply with the following shorttime withstand current ratings. (a) For supply at high tension, Voltage Supply 22kV 6.6kV Short-time Withstand Current Ratings 25kA for 3 sec 20kA for 3 sec (b) For supply at low tension, Voltage Supply 230V (1 Phase) 400V (3 Phase) Rated Breaking Current / Short-time Withstand Current Ratings 6kA for supply capacity up to 15kVA 9kA for supply capacity more than 15kVA and up to 23kVA 9kA for supply capacity up to 75kVA 25kA, 3 sec for supply capacity more than 75kVA and up to 180kVA 36kA, 3 sec for supply capacity more than 180kVA and up to 1000kVA 43kA, 3 sec for supply capacity more than 1000kVA and up to 1500kVA Note: The 3-second duration is not applicable to switchgear incorporating direct acting tripping devices. 28 5.1.2 For electrical installations taking electricity supply from the landlord’s or management corporation’s electrical installations, advice on protection requirements must be sought from the LEW responsible for the respective licensed electrical installation. The LEW in-charge must ensure that the customer’s main supply incoming switchgear is capable of withstanding the prospective short-circuit current at the connection point. 5.1.3 Typical schemes and the protection requirements for customer’s HT and LT main incoming switchgear taking electricity supplies from SPPA’s system are shown in Appendix 17. It must comply in general to conditions as set out in the Transmission Code, Section 6.3 and Appendix F3. 5.1.4 Interim Electricity Supply via a Mobile Generator 5.1.4.1 On a goodwill basis, in order to assist Customers during localised electricity network supply interruption, subject to the Customer’s agreement and compliance with the terms and conditions of this paragraph 5.1.4, SPPA/SPPG, at its option, offers to use commercially reasonable efforts to provide a mobile generator(s) rated up to 1 MVA at 400V to supply electricity to Customer’s premises during the interim while the electricity network supply is being restored. A maximum of two mobile generators to a single site may be provided, subject to the availability of mobile generators and operational availability. “Localized electricity network supply interruption” means an outage due to a fault in the equipment and cables in the substation or Overground Box (OG Box) serving the Customer’s premises or installation. 5.1.4.2 With effect from 1 October 2020, it is mandatory for new Customers in the Central Business District (“CBD”) area receiving electricity supply from SPPG’s electric distribution substation via customer’s electrical in-take substation and operating consumer’s Low Tension (“LT”) electrical switch-room, or buildings housing critical infrastructures (physical and/or info-comm), to agree to and comply with this paragraph 5.1.4. The CBD boundary plan will be referenced to URA’s website, while the respective Government Agencies overseeing buildings housing critical infrastructures have been informed. 5.1.4.3 Other Customers may opt to and comply with this paragraph 5.1.4 by indicating that they agree to and will comply with paragraph 5.1.4 in their transmission services agreement with SPS or SPPA, as the case may be. 5.1.4.4 In order for Customers complying with this paragraph 5.1.4 to receive the interim electricity supply via a single mobile generator rated up to 1 MVA at 400V at the Consumer LT switchboard during a localised electricity network supply interruption, they shall ensure the following requirements are met: (a) Consumer LT switchroom shall be located at the same level as and adjacent to SPPA substation. (b) Customer must maintain an unimpeded access road that is 4 metres wide, with 4.5 metres of headroom clearance and 13m for turning radius, throughout the entire route within the Customer’s premises for the deployment of the mobile generator. (c) Access road must be able to withstand 35 tonnes, the weight of the mobile generator. 29 (d) Parking space of not less than 14 metres (L) by 3.7 metres (W) by 4.5 metres (H) within the customer’s premises shall be made available at or near Consumer LT switchroom (i.e. within 20 metres) for at least one number of the mobile generator in times of emergencies. A gradient greater than 1:15 is not acceptable. (e) Cable termination into the Consumer LT switchboard shall be via bottom entry only. (f) 3 sets of 4x300mm 2 1C CU cables with lug size 16.5mm shall terminate at the Consumer LT switchboard to allow connection of one number of mobile generator which is rated up to 1 MVA at 400V. Earthing terminal shall be provided for termination of earth conductor with lug size 12mm. (g) The fire suppression system in the Customer’s premise shall take into consideration of the exhaust emitted during the operation of the mobile generator. (h) Customer shall determine the critical loads to be supported via the mobile generator. (i) A remote connection point may be proposed to allow connection of one number of mobile generator which is rated up to 1 MVA at 400V, and complying with the above requirements. The connection point shall be provided with a circuit breaker of adequate breaking capacity, complete with overcurrent and earth fault protection. The busbar shall be extended and with height clearance of at least 0.9 metres for the termination of 3 sets of 4x300mm 2 1C CU cables with lug size 16.5mm via bottom entry. Earthing terminal shall be provided for termination of earth conductor with lug size 12mm. There must be electrical and mechanical interlock to prevent any possible parallel operation of the incoming services. 5.1.4.5 If the Customer does not comply with the requirements in paragraph 5.1.4.4, the Customer may not receive or may experience delay in receiving the interim electricity supply via the mobile generator. 5.1.4.6 Nothing in this paragraph or any other provision of this Handbook shall exempt Consumers from complying with any requirements under any applicable legislation, Act(s), Regulation(s), Code(s) or directions from a competent Government authority or body. 5.2 Requirements for 22kV and 6.6kV Customer Connection 5.2.1 The main protection for the 22kV customer connection must be pilot wire differential protection. The current transformers of ratio 500/5 must be of Class X (BS EN 61869-2) and the CT secondary star-point must be towards the protected line. The customer shall check that the 22kV main protection relay is compatible with SPPG’s end. The standard overcurrent/earth fault setting for the incomer is shown in Appendix 17. For customer installation connected with DG, the pilot wire protection relay used shall be Solkor-Rf relay. 30 5.2.2 To effect fast fault clearance on connection circuit, the 22kV cable terminations and metering CTs/VTs installed at the incomers must be included in the 'Protected Zone' of the cable's Unit Protection, as shown in Appendix 17. 5.2.3 The LEW of the customer installation is responsible for proper specification, setting / commissioning of the protection system at the customer incomers. 5.2.4 The LEW shall ensure that there should not be any earthing facilities in customer switchboard at the main incoming panel. 5.2.5 Customer’s transformer configuration shall not contribute zero sequence current to SPPG’s end during fault. 5.3 Requirements for LT Supply Connection 5.3.1 The customer’s incoming circuit breaker shall be set according to the approved load. For approved load exceeding 300A, external overcurrent relays of IDMTL or DTL characteristics and earth fault protection (DTL) must be provided at the incoming switchgear. The current transformer must be of Class 5P10, 15VA or better (BS EN 61869- 2). Details of the CT requirement and relay setting are shown in Appendix 17. 5.3.2 Every low tension electrical installation of supply capacity exceeding 75kVA must be provided with short-circuit protection in the form of direct acting trip element at the incoming switchgear as follows: Approved Load Above 1500A Direct Acting Trip Setting Up to 4500A 400A< Approved Load < 1500A Up to 3200A 260A < Approved Load < 400A 200A < Approved Load < 260A 200A and below Up to 2400A Up to 2000A Up to 1200A Alternatively, a backup HRC fuse may be used in place of direct acting trip. 5.4 Requirements for EHT Connection for 66kV and 230kV 5.4.1 Short-Time Withstand Current Ratings of Switchgear For electrical installations taking electricity supply directly from SPPA’s network, the customer’s main supply incoming switchgear must comply with the following shorttime withstand current ratings: Voltage Supply 230kV 66kV Short-time Withstand Current Ratings 63kA for 1 sec 40kA/ 50kA* for 3 secs 31 * Rating to be used is dependent on the substation which the customer is proposed to be connected to. 5.5 Requirements for 66kV and 230kV Customer Connection 5.5.1 Engineering details and protection settings will be discussed with the customer during the consultation period. 5.5.2 The protection system for the connections has to comply in general to the conditions as set out in the Transmission Code. It must comply in general to conditions as set out in the Transmission Code, Section 6.3 and Appendix F3. 5.5.3 The relays used for a unit protection scheme, and the characteristics of its associated current transformers should be matched. For reason of obsolescence or availability, the type of protection relays, signalling equipment and the protection schemes is subject to review and confirmation during the consultation period. 5.5.4 Wherever applicable, protection signalling equipment is to be provided for teleprotection function and for end-to-end transfer of intertrip and interlock (control/ safety) signals. 5.5.5 A selective switch to block/isolate the trip signals of the relay is to be provided at each unit protection system of the incomer. This is to facilitate check/investigation of an alarm on the unit protection system on the energised circuit. 5.5.6 Generally, the star-point of the current transformer secondary circuit must be towards the protected object / zone. For feeder's unit protection, it is preferred to have the same CT ratio as SPPG's end. 5.5.7 Generally, the location of the current transformers for the protection system of the connection circuit and that of the customer's installation must be overlapped to eliminate protection blind zone. 5.5.8 Current transformers supplied for unit protection must be rated in accordance with IEC 61869-1, IEC 61869-2 and IEC 61869-6 or equivalent. They must be adequately dimensioned and of an accuracy class meeting the specified relay’s requirement. To ensure stability, the characteristic of the current transformers for the unit protection installed at both ends of the connected circuit must be closely matched with each other. 5.5.9 Customer shall engage local professional engineer who has experience on 230/66kV protection system to carry out relay setting, testing and commissioning, to ensure proper commissioning of the protection system. 32 5.5.10 Generally, the proposed setting for the backup protection for the typical 66KV customer incomer is as shown below: Protection Relay CT Ratio General Setting Setting Over Current Protection (IDMTL) Feeder Circuit Customer 75MVA Transformer (1000/5) (800/5) (1000/5) (800/5) 150% 0.15 200% 0.15 100% 0.20 Instantaneous Hi-Set 125% 0.16 Instantaneous Hi-Set Notes: Earth Fault Protection (IDMTL) Feeder Circuit Customer 75MVA Transformer (1000/5) (800/5) 10% 0.10 15% 0.10 Instantaneous Balanced Earth Fault • The above recommended setting for the backup protection is applicable to the standard protection scheme proposed for a feeder or feeder-transformer type customer connection and is applicable to radial feed connection only. (Appendix 17) • Customer incomer shall install 'instantaneous' Overcurrent Hi-Set and instantaneous Balanced Earth Fault protections to protect its own transformer. • The overcurrent and earth fault setting are subjected to periodic review by SPPG. 5.6 Information on SPPA Network Earthing System for 230kV, 66kV and 22kV 5.6.1 Where customer is connected directly to SPPA’s network, customer shall note the following earthing system at each voltage level. (a) 230kV - Solidly earthed system (b) 66kV - Resistive earthed system with neutral ground resistor (NGR) of 19.5 ohms (c) 22kV - Resistive earthed system with neutral ground resistor (NGR) of 6.5 ohms 5.6.2 Customer shall ensure that all equipment including CTs, VTs, and protection systems connected to SPPA network meet the technical specification required for the respective earthing system in accordance with the relevant standards. 33 6. Metering Requirements 6 Metering Requirements 6.1 General 6.1.1 All metering requirements must comply with EMA’s Metering Code. SPPG will determine the location where the supply line terminates in the premises, based on ease of accessibility to SPSL and SPPG personnel. 6.1.2 “Electricity Meter” means the electrical device capable of measuring the flow electrical power. 6.1.3 “Meter Installation” means the associated ancillaries (excluding the meter) that includes, but not limited to, the meter board, self-contained metering transformers, wiring, test links, incoming miniature circuit breakers, outgoing isolator etc. 6.1.4 The electricity meters are owned, supplied and maintained by SPPG acting as an agent of SPPA. 6.1.5 The meter installation (excluding the electricity meter) ie. the meter boards, incoming miniature circuit breakers (MCBs), outgoing isolators, electrical wiring and all other electrical or mechanical ancillaries that makes up the meter installation are owned, supplied and maintained by the “Owner” - developer of the estate / estate manager / MCST / HDB upgrading contractors / Town Councils or customer etc. 6.1.6 The Incoming and Outgoing MCBs of the meter are to be clearly labelled accordingly with “Incoming” and “Outgoing” for clear indication and operation. 6.1.7 The “Owner” and its appointed representative for the entire electrical licenced installation which the meter installation is part of, is solely responsible for the maintenance eg. checking and tightening of connections of the meter installation and its ancillaries including that at the meter terminals where the electrical wires belonging to the “Owner” terminate as part of its licensee obligation. “Owners” are allowed to break the SPPA seals and carry out the works by informing Electrical Meters Section so that it can be re-sealed post maintenance. 6.1.8 For “Owners” who install meter box over the meter installation, it is mandatory to submit to Electrical Meters Section the product datasheet for the meter box indicating the IP ratings that ensure the UV-resistance and weather-hardiness of the meter box to withstand the local weather conditions in Singapore. For meter box found at legacy HDB blocks, “Owners” are to provide the meter box datasheet from HDB as per their design specifications. This would apply for upgrading or re-wiring that will affect position / wiring of the electricity meter. It is not required to provide a meter box if the meter installation is located within an enclosure (meter compartments / risers / ducts etc) that shields the meter installation from the elements. “Owners” should take the chance to remove the meter box from such locations wherever practically reasonable if such had meter box installed historically. 34 6.1.9 Electrical Meters Section reserves the rights to decline any express service meter installation request submitted less than 4 business days before the scheduled date of electrical turn-on, due to the lead time required for schedule and resource availability allocation. Applicants are to note that express service charges do not supersede the 4 business days lead time due to

SINGAPORE INSTITUTE OF POWER AND GAS REGISTRATION FORM (INDIVIDUAL) PART A: COURSE DETAILS Course Title Course Title Course Code Course Code Course Date Course Date Full Course Fee S$ Course Fee NOTE: # Required for SSG Funding " Required for Professional Development Point (PDU) Ä For Security Clearance to Substations D Full NRIC is Required for SSG Funding · Required to Access Learning Management System PART B: PERSONAL PARTICULARS #D NRIC/FIN Number: (Last 4 Characters eg.468A) Last 4 characters of ID or Full ID for funded Course # Gender: Gender # Nationality: Nationality Full Name: (as in NRIC/FIN) Full Name (as in NRIC/FIN) # Date of Birth: (dd/mm/yyyy) Date of Birth Ä Place of Birth: Place of Birth # Race: Race # Residential Status: Residential Status Mailing Address: (Optional) Mailing Address 1 " PE Number: (if applicable) PE Number Mailing Address 2 · Email Address: Email Address · Mobile Number: Mobile Number # Highest Qualification: Highest Qualification Employment Status: (Optional) Employment Status PART C: PAYMENT |_| By Bank Transfer Bank Name: United Overseas Bank Limited Bank Branch: UOB Main Address: UOB Plaza 1, 80 Raffles Place, Singapore 048624 Account Name: Singapore Institute of Power and Gas Pte Ltd Bank Code: 7375 Branch Code: 1 Account Number: 451-302-969-6 Swift Code: UOVBSGSG |_| By Vendors@Gov Business Unit Code  Business Unit Code Attention to  Attention to |_| By Cheque Cheque Number  Cheque Number Issuing Bank  Issuing Bank Note: Please indicate company name and invoice number behind the cheque Cheque shall be made payable to SINGAPORE INSTITUTE OF POWER AND GAS PTE LTD and mailed to: SP Group, 2 Kallang Sector, Level 2, Singapore 349277 Attn: Singapore Institute of Power and Gas, Training Ops |_| NETS Please make payment at our reception at 1A Woodleigh Park, Level 1 (SPTI) Singapore 357874 Operating hours: Monday – Friday: 9am – 12pm, 2pm – 5pm Closed on weekends & public holidays PART D: DECLARATION I hereby declare that the following requirements are met: |_| Pass in English at GCE ‘O’/’N’ Level or equivalent |_| I have met the course pre-requisite (where applicable) PART E: RPERSONAL DATA PROTECTION ACT |_| By submitting and signing this registration form, I hereby declare that all information given in this form is true and accurate, and I agree to the terms and conditions stated below. |_| I acknowledge and agree that SIPG may collect, use and disclose to any third party any and all particulars relating to my/our personal information for the purposes of (i) providing the requested services in respect of the course(s), (ii) billing and account management (including debt collection or recovery); (iii) conducting surveys or obtaining feedback; (iv) informing me/us of services and offers by SIPG, its related entities and business affiliates (unless I/we duly inform you otherwise); and (v) complying with all applicable laws and regulations, and business requirements. Name: Name Signature: Date: Date PART F: INDEMNITY FORM |_| I declare that: 1) I am physically fit to participate in the course set out above and that I have not been advised otherwise by a qualified medical professional. 2) I, for myself, my heirs, executors, administrators, successors and/or assigns hereby release, waive and forever discharge Singapore Power Ltd and its subsidiaries, their respective servants and/or agents (“SP Group”), of and from any and all claims, demands, proceedings, costs, expenses, liabilities, loss or damage (whether direct or consequential), actions or causes of actions, whether in law or in equity, in respect of death, injury, loss or damage to my person or property howsoever caused, arising or to arise by reason of my participation in the course, whether prior to, during or subsequent to the course, and notwithstanding that the same may have been contributed to or occasioned by the negligence of the aforesaid. I further undertake to hold harmless and agree to indemnify all the aforesaid from and against any and all liability incurred by any or all of them arising as a result of, or in any way connected with, my participation in the course. TERMS AND CONDITIONS: 1) The company and individual applicant has read and understood the terms of the course information and registration form. 2) The information collected on this form is used for course registration, account servicing of course-related activities and/or for application of course-related funding to appropriate funding agencies. 3) This registration form must be submitted to SIPG at least 3 weeks before course commencement. 4) Payment must be made to SIPG before the due date of tax invoice. 5) SIPG reserves the right to amend any details relating to the course without any prior notice. 6) Request for withdrawal/transfer/replacement must be made in writing at least 5 working days before course/programme commencement and are subjected to approval by SIPG. Administrative charges of $50 (before prevailing GST) will be imposed for each approved request/pax. 7) Trainees need to achieve 75% attendance per module to be eligible to sit for the exam. 8) Trainee shall be bound by the terms and conditions of any applicable funding scheme as approved by SIPG. a. Funding grant is only applicable to Singapore Citizen, Singapore Permanent Resident and Long-Term Visit Pass plus. Trainees need to achieve 75% attendance per module, sit and pass all exams to be eligible for funding. b. In the event that the trainee fails to meet any of the requirements set under the funding scheme or has been granted funding for the same course before, thereby resulting that his/her funding application is rejected by the funding agency, the trainee is liable to pay the balance of the full course fee to SIPG. For trainees who are making payment via SFC and withdraw during the programme, you will be required to make payment in full via non-SFC payment methods. c. Absence due to valid reasons[footnoteRef:1] will not be counted as part of the 75% attendance requirements. Trainees will need to provide supporting documents for any absence due to valid reasons within 3 working days from date of absence. For non-valid reasons[footnoteRef:2], it will consist of all other reasons not covered under the valid reasons. Trainees will not be allowed to take the assessment if they do not meet the 75% attendance requirement. [1: Valid reasons refer to medical leave, hospitalization leave and compassionate reason.] [2: Non-valid reasons include work commitment, reservist, overseas trip (business/personal), not prepared for exam & etc.] d. There will be no postponement/replacement of schedule allowed for any session missed without valid reasons. e. Trainees will be allowed ONE re-assessment for each assessment component. Re-assessment shall be taken within 60 calendar days from the module end date. Re-assessment fee of $100 (before prevailing GST) will be applicable to each assessment component. In the event that the trainees do not pass the re-assessment or fail to take the re-assessment within 60 calendar days from end of the module, trainees will need to re-enrol for the module with full module fee. 9) Video and/or photographs of trainees may be taken at the event for SIPG’s marketing materials and other publications. SIPG-FORM-006 (V2) Page 1 Address: SP Group, 2 Kallang Sector, Singapore 349277 ● Main Line: 6916-7930 ● Email: training-institute@spgroup.com.sg