SPSRM MFA User Guide - Version 1.01 (Jan 2023) ____________________________________________________________________________________ SPSRM Multi Factor Authentication User Guide ____________________________________________________________________________________ SPSRM MFA User Guide - Version 1.01 (Jan 2023) TABLE OF CONTENTS 1. General Information ............................................................................................................................................ 4 2. System Requirements ......................................................................................................................................... 4 3. Installing the SAP Authenticator App ............................................................................................................. 5 4. Log on to MFA Registration ............................................................................................................................... 6 4.1. Log on to MFA Registration .............................................................................................................. 6 4.2. Select Set Up Account on Device .................................................................................................... 7 5. Mobile Device Set Up .......................................................................................................................................... 8 5.1. Log on to MFA Registration .............................................................................................................. 8 5.2. Password for SAP Authenticator APP ............................................................................................ 9 5.3. Add Account .......................................................................................................................................10 5.4. Enable Scan QR Code Function ......................................................................................................11 5.5. Install QR Code/Bar Code Scanner App (For Android Phone Only) .....................................12 5.6. Use Mobile Device to Scan QR Code on Work Computer ......................................................13 5.7. Enter Confirmation Code.................................................................................................................14 5.8. Completion of set up ........................................................................................................................15 6. Accessing SRM Portal with MFA .....................................................................................................................16 6.1. Enter Credentials (User ID and Password)..................................................................................16 6.2. Obtain Passcode from SAP Authenticator App .........................................................................16 6.3. Enter Passcode ...................................................................................................................................17 7. Set Up Another Mobile Device (Optional)...................................................................................................18 7.1. Install App and Log on to MFA Registration Page ....................................................................18 7.2. Enter Passcode ...................................................................................................................................19 7.3. Mobile Device Setup ........................................................................................................................20 7.4. Log On to SRM Portal .......................................................................................................................20 8. Second Account MFA Registration On Same Mobile Device (Optional) .............................................21 8.1. Launch SAP Authenticator App .....................................................................................................21 8.2. Add New Account ..............................................................................................................................22 2 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8.3. Select Account to Display Passcode .............................................................................................22 9. Disable and Delete MFA Registered Account On Mobile Device (Trouble-shooting)......................23 9.1. Disable Account .................................................................................................................................23 9.2. Deleting account from Mobile Device .........................................................................................26 10. FAQs ......................................................................................................................................................29 3 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 1. General Information Multi Factor Authentication (MFA) is a security feature for the SP Group Supplier Relationship Management System (SRM Portal) that requires users to provide two verification factors to gain access the SRM Portal. In addition to the standard User ID and Password, users will also be required to enter the passcode that is obtained from the MFA application installed in their mobile device. 1.1. Purpose Of User Guide This document is intended to guide users on the following: • How to install the required MFA application - SAP Authenticator App • How to set up SAP Authenticator App on your mobile device • How to log into SRM Portal using the SAP Authenticator App • Troubleshooting issues that may be encountered 1.2. SPSRM Portal URL URL to SPSRM Portal: https://srm.spgroup.com.sg 1.3. Contact Us If you have any enquiries, please contact us at: SRM Support Telephone: 65 6916 8839 E-mail address: srmsupport@spgroup.com.sg Operating hours (Singapore Time): - Mon to Fri: 8:30am to 12:30pm; 1:30pm to 5:00pm - Closed on Sat, Sun & Public Holidays 2. System Requirements The following are required to access and perform activities on SRM portal with the MFA activated: • Mobile Device (IOS or Android) • Internet connection • Computer with the following web browser: o Windows Operating System: Edge or Chrome o Mac Operating System: Safari • Browser settings: o Pop-up blocker must be disabled/turned off o Zoom is set to 100% 4 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 3. Installing the SAP Authenticator App Download and install the SAP Authenticator App on your mobile device, the App can be found in APP Store for iOS device and Google Play Store for Android device. IOS (App Store) Android (Google Play) Scan below QR code for IOS device Scan below QR code for Android device 5 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 4. Log on to MFA Registration 4.1. Log on to MFA Registration Use your work computer to access the SRM Portal at URL: https://srm.spgroup.com.sg. Click on the link for MFA Registration as shown. Click Here Enter the User ID and Password and click Log On. Notes: If you are a new user accessing the SRM Portal for the FIRST time, please refer to the FAQ section Question 8 for details on how to get your User ID and Password. 1. Enter User ID 2. Enter Password 3. Click on Logon 6 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 4.2. Select Set Up Account on Device At the Mobile Device setup page, click Set up Account on Device. Click Here When you see the screen below, switch to your mobile device installed with the SAP Authenticator App and follow the next steps. 7 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5. Mobile Device Set Up 5.1. Log on to MFA Registration Access to your mobile device and launch the SAP authenticator App. Tap on the Start Setup button. IOS Device Android Device 8 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.2. Password for SAP Authenticator APP Default App Password setting is ON - This requires you to setup and use a separate password to launch the SAP Authenticator App. If you do not wish to use a separate password to launch the SAP Authenticator App, please switch this setting to OFF. IOS Device Android Device 2. Tap OK This Status is ON. Tap here, it will set to OFF This Status is ON. 1. Tap here, it will set to OFF 9 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.3. Add Account Tap on the Add Account button. IOS Device Android Device 10 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.4. Enable Scan QR Code Function IOS Devices: Switch selector to ON to enable scan the QR code and tap OK to allow access to camera. Android Devices: Tap Scan QR code and (if necessary) tap Yes to install Barcode Scanner. IOS Device Android Device This status is OFF, click it to enable Scan QR Code Tap Scan QR Code IOS Device Android Device Tap Yes Tap OK 11 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.5. Install QR Code/Bar Code Scanner App (For Android Phone Only) Go to Google Play store to install QR Code/Bar Code Scanner App if your Android device does not have any Bar Code Scanner App installed. Android Device Step 1 Step 2 Install a QR Code/Bar Code Scanner from google Play Install a QR Code/Bar Code Scanner from google Play Tap Install Scanner get installed when you can see Open 12 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.6. Use Mobile Device to Scan QR Code on Work Computer Use your mobile device to scan the QR code displayed on your work computer’s Set Up Account on First Device page from paragraph 4.2 above. IOS Device Use Mobile device to scan the QR code displayed on laptop or PC. Android Device Use Mobile device to scan the QR code displayed on laptop or PC. 13 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.7. Enter Confirmation Code Enter the Confirmation Code from your work computer’s Set Up Account on First Device page from paragraph 4.2 above. Tap on Done / Confirm. IOS Device 2. Tap Done 1. Enter Conformation Code Android Device 1. Enter Conformation Code 2. Tap Confirm 14 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 5.8. Completion of set up You should be able to see a 6-Digit Passcode on the SAP Authenticator App which can be used to log into SRM Portal. IOS Device Android Device Switch to your work computer and click Finish button to complete the set up of MFA feature for your SRM account. Click Here to Finish the Set Up 15 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 6. Accessing SRM Portal with MFA 6.1. Enter Credentials (User ID and Password) Enter your User ID and Password and click on Log On. 1. Enter User ID 2. Enter Password 3. Click on Logon 6.2. Obtain Passcode from SAP Authenticator App Launch SAP Authenticator App on your registered mobile device to obtain the Passcode. IOS Device Android Device 16 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 6.3. Enter Passcode Enter Passcode in SRM Portal and click Log On. 1. Enter Passcode 2. Click on Logon k on Logon You are now logged in successfully. Notes: The Passcode will refresh every 30 seconds. Warning: Please DO NOT DELETE the SAP Authentication App in your mobile after registered successfully, you are required to Re-register again if so. 17 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7. Set Up Another Mobile Device (Optional) 7.1. Install App and Log on to MFA Registration Page If you want to set up a second or additional mobile device, you can do so by repeating steps from Section 3 on the new mobile device. Use your work computer and follow the steps in Section 4 to arrive at Set Up Account on Additional Device page as shown below. You will now need to switch to the First or any other previously registered mobile device to continue. 18 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7.2. Enter Passcode Open the SAP Authenticator App from the previous registered mobile device (Not the new device to be registered). Enter the Passcode displayed on App and click Submit. IOS /Android Device Previous Registered Device Enter Passcode and Click Submit A QR Code will be enabled for scanning. 19 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 7.3. Mobile Device Setup Use the new device and repeat the steps in Section 5 to complete the set up. 7.4. Log On to SRM Portal The new device can now be used to generate the Passcode to log into SRM Portal following the steps in Section 6. 20 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8. Second Account MFA Registration On Same Mobile Device (Optional) If you want to set up a second account MFA Registration on the same mobile device, you can do so by repeating steps in Section 4 - Log on to MFA Registration. Thereafter, please continue with the following steps 8.1. Launch SAP Authenticator App Launch SAP Authenticator App on your mobile device, you will be routed to Passcode screen directly. Tap Back. IOS /Android Device Tap Here Tap on Edit to enable adding New Account. IOS /Android Device Tap Here 21 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 8.2. Add New Account Tap on to go to QR scan page. IOS /Android Device Tap Here You can repeat steps from Section 5.4 - Enable Scan QR Code Function to complete the additional account. 8.3. Select Account to Display Passcode When logging into SRM Portal, you will need to select the particular account you are using to generate the Passcode for that account. Tap on User ID under Accounts to display the Passcode. IOS /Android Device Select the Account Tap Here 22 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 9. Disable and Delete MFA Registered Account On Mobile Device (Trouble-shooting) If you want to disable or delete your MFA Registered Account, please start with your laptop/work computer. You can do so by repeating steps in Section 4.1 - Log on to MFA Registration. Thereafter, please continue with the following steps. 9.1. Disable Account Click the Disable Account option on the Mobile Device Setup page. Click Here Warning: Disable Account affects ALL mobile devices that have been registered for that account 23 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) You will now need to enter the Passcode obtained from any mobile device registered for that account. Open the SAP Authenticator App from a registered mobile device. Enter the Passcode displayed on App and click Disable Account. The Registered Device IOS /Android Device Enter Passcode and Click Disable Account Disable account will affect all devices registered against this user ID. Remember to delete account (user entry) from mobile devices after account disabled. Click Yes to confirm disabling the account on all devices. Click Here 24 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Account is now successfully disabled. The account can be deleted from all devices. 25 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 9.2. Deleting account from Mobile Device Launch SAP Authenticator App on your mobile device, you will be routed to Passcode screen directly. Tap Back. IOS /Android Device Tap Here Tap on Edit to enable delete account. IOS /Android Device Tap Here Tap on CUT_CG_MPX). to delete the account (In this example we are deleting account IOS /Android Device Tap Here 26 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Tap on Delete button. IOS /Android Device Tap Here Confirm Remove Account, tap OK to proceed. IOS /Android Device Tap Here 27 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Account is removed from mobile device, tap Done to complete deletion process. IOS /Android Device Tap Here Notes: Post deleting MFA Registered Account, Passcode from existing device is no more useful, Warning message: Wrong Passcode. 28 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) 10. FAQs Question 1: How do I transfer my MFA App to a new mobile device if I still have access to the previous registered mobile device or another registered device? Answer: You need the registered mobile which have access to the Passcode (From SAP Authentication App) ready, use this Passcode and Set Up Account on Additional Device (new mobile device). Refer to Section 7 - Set Up Another Mobile Device. Question 2: If I start to use a new mobile device without my previous registered mobile device, and have no more access to SAP Authentication App, how should I get the MFA App Passcode? Answer: In case loss of Device or Device is not working, please contact SRMSUPPORT@SPGROUP.COM.SG, SPSRM Admin Team will disable user previous registration (applicable to all registered devices if more than one), so that user can re-register with the new device. Question 3: If the SAP Authentication App was removed from my device accidently, how should I get the Passcode? Answer: If you have another registered device that can access the Passcode, please refer to Question 1. If that is your only device, you would have to re-register the MFA account with your mobile device. Refer to Section 3, Section 4, and Section 5. Question 4: Is it a must to disable account before delete it in the mobile App, can we just delete the App from the mobile? Answer: It’s always recommended to follow steps of disable account, delete the account and remove the App from the phone if you want to remove the access completely from the particular phone. Question 5: If the Contact Person account has been locked by the Authorised Representative after having registered MFA on their mobile device, would the Contact Person account still have access to SRM Portal and the SAP Authentication App? 29 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) Answer: The Contact Person will still have access to the SAP Authentication App but would no longer be able to login to the SRM portal. Question 6: Can I use multiple mobile devices to scan the same QR code appeared in Work Computer at the same time? Answer: No, the QR code appeared in Mobile Device Setup Page is for single device usage. Question 7: What if the SAP Authentication App is not displaying Passcode or is not functioning correctly? Answer: In such instance, please contact SRMSUPPORT@SPGROUP.COM.SG Question 8: What if I am new user to SRM Portal, how do I get my user ID and Password? Answer: Please submit your bidder registration if you have not done so. You can refer to SPSRM Supplier Registration Guide. Upon approval granted, the contact person registered in Bidder registration will receive two separate emails with Login ID and password respectively. Question 9: What if I forgot my user ID or Password, or both? Answer: If you forgot Password, you can reset the password by access the URL https://srm.spgroup.com.sg to SRM Portal, on the homepage, click Password/UserID Reset. Click Here 30 / 31 SPSRM MFA User Guide - Version 1.01 (Jan 2023) If you forgot your User ID, and hold Authorised Representative Account, please send e-mail to srmsupport@spgroup.com.sg with the Authorised Representative’s e-mail address containing: If you hold Contact Person Account, your company Authorised Representative account possesses administrator rights to retrieve all Contact Persons created for the Company. You can approach the AR for the reset. Please refer to SPSRM User Guide (Resources – Procurement – SPSRM User Guide - Section 5.2.3) Question 10: How do I disable pop-up blocker? Answer: Chrome: Edge: 31 / 31

Dana Suncare SG bantu ringan kos sara hidup, perkasa keyakinan diri anak Pasangan suami isteri, Encik Muhammad Hafiz Sapeh dan Cik Nur Adilah Zuraime adalah antara 200 keluarga yang bakal menerima manfaat daripada Dana Suncare SG. Mereka bersama anak mereka (dari kiri); Muhammad Adam Qayyum, Muhammad Aqil Qayyis, Muhammad Afan Qayyid, dan Maya Amara Qayyisha, semasa acara Hari Kanak-Kanak di The Lighthouse pada 4 Oktober. – Foto BH oleh IZWANDI AZMAN ▶ IZWANDI AZMAN izwandi@sph.com.sg Setiap malam, Encik Muhammad Hafiz Sapeh tidur di ruang tamu, sementara isterinya, Cik Nur Adilah Zuraime, bersama empat anak kecil mereka yang berusia antara satu setengah bulan dengan tujuh tahun, berkongsi katilratuatau‘QueenSizeBed’dibilik tidur. Ini memandangkan ruang yang sempitdiflatsewaduabilikdiPunggol itu tidak mengizinkan seisi keluarga tidur bersama. Namun, keadaan itu bakal berubah tidak lama lagi apabila mereka dijangka menerima sebuah katil dua tingkat daripada badan amal Suncare SG, yang ditubuhkan pada November 2022, bagi menyokong kesejahteraan kanak-kanak dan belia. Bagi Encik Hafiz, 37 tahun, seorang juruteknik kawalan serangga, dan Cik Adilah, 24 tahun, seorang suri rumah, sebuah katil dua tingkat membawa makna besar kepada kehidupan keluarganya yang sudah menetap di flat itu sejak 2022. “Saya gembira sebab nanti boleh tidur sebilik dengan anak-anak. Walaupun ada yang tidur di atas, sekurangkurangnya kami semua berdekatan. “Saya harap ia boleh buat kami sekeluarga meluangkan masa bersama atau‘bonding’ demi lebih eratkan ikatan keluarga,” ujar Encik Hafiz. Bantuan itu adalah sebahagian hasil sumbangan Dana Kindness Inspires Dreams (Kids) Suncare SG, yang bakal menyokong keluarga menerusi penambahbaikan rumah, bantuan pemakanan, serta sokongan pendidikan dan pekerjaan. Dana itu menerima sumbangan sebanyak $1 juta daripada pengendali grid,SP Group,pada 4 Oktober di The Lighthouse, sebuah ruang belia di Punggol kendalian Suncare SG, semasa satu acara meraikan Hari Kanak- Kanak. Acara itu dirasmikan dua Anggota Parlimen GRC Punggol, iaitu Timbalan Perdana Menteri merangkap Menteri Perdagangan dan Perusahaan, Encik Gan Kim Yong; serta Menteri Negara Kanan (Pembangunan Negara merangkap Pengangkutan), Cik Sun Xueling. Sumbangan SP Group akan disalurkan selama tiga tahun dan bakal membantu kira-kira 200 keluarga di bawah Dana Kids, termasuk Encik Hafiz sekeluarga. Selain katil dua tingkat, pasangan itu bakal menerima sokongan lain daripada Dana Kids pada minggu depan, seperti susu tepung dan lampin bayi, barang keperluan sekolah, kipas dan penyaman udara untuk membantu meredakan ekzema anak bongsu mereka. Antara sokongan bermanfaat yang diraih daripada pelbagai program bantuan Suncare SG ini, jelas Encik Hafiz, ialah perubahan pada anak sulungnya, Muhammad Adam Qayyum, yang kini lebih yakin dan berupaya bertutur dengan lancar. Sebahagian besar kemajuan itu ialah hasil bimbingan program You Shine dan You Power anjuran Suncare SG, yang disertai Adam sejak berusia empat tahun. “Sejak kecil lagi,Adam tidak boleh menyusun ayat dengan tepat. Saya dan isteri sukar memahami percakapannya. Tetapi dia kini lebih yakin dan mampu bercakap dengan fasih. Sekarang dia boleh ceritakan apa berlaku di sekolah. Dia lebih berani,” tambah Encik Hafiz. Program You Shine, yang dijalankan selepas waktu sekolah, menggalakkan pembelajaran secara sendiri serta kerjasama bersama rakan sebaya menerusi permainan, seni, sukan dan program celik bahasa di samping Sains, Teknologi, Kejuruteraan dan Matematik (Stem). Sementara itu, Program You Power menghubungkan kanak-kanak dengan mentor terlatih untuk pembangunan akademik dan peribadi. Anggota Lembaga Suncare SG,Encik David Ong, berkata: “Kebanyakan peserta program daripada keluarga muda dan rentan yang tinggal di flat sewa. The Lighthouse memberi mereka ruang selamat dan program Suncare SG membantu mereka dari segi emosi dan keyakinan.” Ketua Pegawai Eksekutif Kumpulan SP Group, Encik Stanley Huang, berkata: “Daripada memenuhi keperluan harian, mewujudkan kediaman sihat,hinggalahpendidikandanpekerjaan, sokongan menyeluruh penting demi membina masa depan lebih baik.”

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Consumption_Gas Average consumption of Gas (kWh) Premises Types Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 May-25 Jun-25 Jul-25 Aug-25 HDB 1-Room 35 34 35 34 34 39 36 39 35 36 31 34 HDB 2-Room 36 34 35 35 35 37 35 38 37 36 33 34 HDB 3-Room 51 49 50 49 49 51 49 52 50 50 47 49 HDB 4-Room 63 61 62 60 60 63 62 65 62 62 58 60 HDB 5-Room 70 68 69 66 65 70 70 72 68 68 64 67 HDB Executive 74 72 73 69 68 75 74 77 73 72 69 71 Apartment 86 88 88 85 84 92 93 95 87 84 76 81 Terrace 105 107 108 108 99 108 107 107 103 105 96 100 Semi-Detached 120 117 120 117 115 124 121 123 117 120 116 120 Bungalow 198 206 202 179 195 192 202 205 195 186 188 177

Singapore Institute of Power and Gas Introduction to Code of Practice for Gas Installation (SS608:2015) and its Applications Course Code: GRG03 COURSE OBJECTIVES Upon completion of this course, participants will be able to: • Know the essential requirements for the safe and good practices in gas service work • Understand the design, materials, installation, testing, commissioning and maintenance of the gas installations and appliances MAIN CONTENTS • Introduction to SS608:2015 (Scope & applications) • Definitions • Design • Pipework • Materials • Installation • Testing & Commissioning • Inspection & Maintenance METHODOLOGY Lecture TARGET AUDIENCE Technical staff who wish to acquire knowledge and perform gas service work COURSE DETAILS Duration : 7 hours Mode of Delivery : Face-to-face or Synchronous E-learning Certification : SIPG Certificate of Completion PDU by PE Board : Pending Additional Requirement/s : Not applicable COURSE FEES Full Course Fee : S$800 (before GST) For Singapore Citizens/PR/LTVP+* : Not applicable For Singapore Citizens (40 years old and above) : Not applicable Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323 Singapore Institute of Power and Gas ADDITIONAL REMARKS • Trainee must attain at least 75% attendance rate and pass the assessment to receive Certificate of Completion and funding grant (if applicable). • Subsidy of up to 70% is applicable for Singapore Citizens, Permanent Residents or Long-Term Visitor Pass Plus (LTVP+) Holders, subject to funding agency’s approval. • Enhanced subsidy of up to 90% is applicable for Singapore Citizens aged 40 years and above, subject to funding agency’s approval. Note that GST payable will be computed from fee after 70% funding. • Professional Development Unit (PDU) is applicable for Professional Engineers registered under the Professional Engineers (PE) Board only. • All published fees are subject to prevailing GST. CONTACT US For more information, please contact SIPG at +65 6916 7930 or email training-institute@spgroup.com.sg. OTHER SIPG COURSES For more courses, visit our website at: https://www.spgroup.com.sg/about-us/training or Scan the QR code below: Singapore Institute of Power and Gas Pte Ltd UEN: 201427065Z 2 Kallang Sector, Singapore 349277 Ver 4.0_0323

Media Release Electricity Tariff Revision For The Period 1 July to 30 Sep 2023 Singapore, 30 June 2023 – For the period from 1 July to 30 September 2023, electricity tariff (before GST) will increase by an average of 1.2% or 0.31 cent per kWh compared with the previous quarter. This is due to higher energy costs (as detailed in Appendix 1) compared with the previous quarter. For households, the electricity tariff (before GST) will increase from 27.43 to 27.74 cents per kWh for the period 1 July to 30 September 2023. The average monthly electricity bill for families living in HDB four-room flats will increase by $1.14 (before GST). SP Group reviews the electricity tariffs every quarter based on guidelines set by the electricity industry regulator, Energy Market Authority (EMA). Please refer to Appendix 1 for the components of the electricity tariff, Appendix 2 for the tariffs approved by EMA, and Appendix 3 for the average monthly electricity bills for households.   Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg Appendix 1 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of fuel and power generation. The fuel cost is the cost of imported natural gas, which is tied to oil prices by commercial contracts. The cost of power generation covers mainly the costs of operating the power stations, such as the manpower and maintenance costs, as well as the capital cost of the stations. Network costs (paid to SP Group): This is to recover the cost of transporting electricity through the power grid. Market Support Services Fee (paid to SP Group): This is to recover the costs of billing and meter reading, data management, retail market systems as well as market development initiatives. Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Appendix 2 Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS FOR HOUSEHOLDS TARIFF WEF 1 JULY 2023 (before GST)

Media Release COVID-19: Suspension of Manual Reading of Utilities Meters Singapore, 7 April 2020 – While you stay home, SP Group will continue to provide essential services such as operating the national power grid and delivering electricity and gas supply to you. Our officers also continue to be on standby 24/7 to attend to any electricity/gas supply disruption. To protect you and our staff, our meter readers will not be visiting your premises to check your electricity, water and gas meters to record your monthly utilities consumption during the Circuit Breaker period, in line with safe distancing measures outlined by the Singapore government. The earliest appointment to close a utilities account will be available from 2 June onwards. We advise all customers to minimise scheduling appointments to open a utilities account during this period. For those without advanced electricity meters, your April and May utilities consumption will be based on an estimated amount and the difference will be adjusted in your subsequent bills. Alternatively, you can submit your own meter readings conveniently through the SP Utilities mobile app, SP Utilities Portal, Whatsapp, Email or the SP Customer Service Hotline via the automated option. -Ends- About SP Group SP Group is a leading energy utilities group in the Asia Pacific. It owns and operates electricity and gas transmission and distribution businesses in Singapore and Australia, and district cooling businesses in Singapore and China. SP Group is committed to providing customers with reliable and efficient energy utilities services. About 1.6 million industrial, commercial and residential customers in Singapore benefit from SP Group’s world-class transmission, distribution and market support services. These networks are amongst the most reliable and cost-effective world-wide. SP Group also drives digital solutions to empower customers to manage their utilities, reduce consumption and save cost. For more information, please visit spgroup.com.sg or for follow us on Facebook at fb.com/SPGroupSG and on Twitter @SPGroupSG.

S$1.30 A SINGAPORE PRESS HOLDINGS PUBLICATION | businesstimes.com.sg | fb.com/thebusinesstimes | @BusinessTimes | CO REGN NO 198402868E | MCI (P) 048/12/2018 Tuesday, October 29, 2019 It’s switch and save as SP powers up households with cheaper option Its wholesale rates are not only the lowest based on prevailing market prices, but also allow consumers to pocket up to some 40% savings By Anita Gabriel anitag@sph.com.sg @AnitaGabrielBT Singapore SP GROUP’s market share may have contracted since Singapore opened the electricity market for 1.4 million households to pick among more than ten retailers but the national utility should not be off the table as a cheap(est) option for the thrifty. In fact, SP has been powering up some households at wholesale rates that are not only the lowest based on prevailing market prices, but also allow consumers to pocket up to some 40 per cent savings. This is way more than the 20-30 per cent savings that customers who have switched over to any of the 12 electricity retailers are enjoying. “Wholesale electricity prices are determined by market forces. While they are currently the lowest price out there, they tend to fluctuate due to demand and supply of real-time electricity consumption across Singapore,” SP Services chief executive Chuah Kee Heng told The Business Times. SP’s wholesale electricity price (WEP) product is separate from its regulated tariff package – the default option for Singapore households that haven’t switched from the incumbent to any of the retailers under the Open Electricity Market (OEM). This WEP option was made available to households when their respective zones opened up following the soft launch of the OEM in Jurong in April 2018. “Consumers can choose to remain with SP Group at the regulated tariff, that is set by the EMA, or purchase directly from the wholesale electricity Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction. SP Services chief executive Chuah Kee Heng says consumers can stay with the regulated tariff set by the EMA, or buy directly from the wholesale electricity market via SP. market via SP at no mark-up, and with no lock-in period,” said Mr Chuah. In a comparison chart provided on SP Utilities’ app: based on the national average usage (a four-room HDB flat that consumes 376 kWh, or S$94.26 a month), households are able to cut their monthly power bills by some 38 per cent with SP’s WEP product. On the other hand, the regulated tariff offered by SP – this rate reflects the costs of building and operating the power plants and maintaining the power grid – has zero savings for consumers and is unsurprisingly the most pricey option. The next best thing (in terms of pricing) is offered by Union Power’s fixed 12-month plan that came in nearly 30 per cent cheaper. In short, SP’s wholesale package compares favourably when stacked up against all OEM retailers including market leaders Keppel Electric, Geneco and iSwitch, and even the highest rated ones as per EMA’s recent survey on customer satisfaction – Ohm Energy, Sunseap Energy and TuasPower. Mr Chuah declined to provide details on how many households have so far signed up for SP’s wholesale package, but BT understands that “a few thousands” have hopped on to this non-standard price plan that (unlike the variety of plans offered by retailers) has no contract expiry date and is not limited to six, 12 or 24 months. This means consumers are not subject to premature termination charges. Notwithstanding SP’s wholesale option, four out of 10 households have switched over to the retailers, according to a recent update by regulator Energy MarketAuthority (EMA). Continued on Page 2 It’s switch and save as SP powers up households with cheaper option Continued from page 1 However it would seem to defy commercial logic for electricity retailers to also offer wholesale rates to endusers, as that would mean forgoing margins. “The pricing offered by retailers reflect the current market conditions, level of competition and short-term costs of producing electricity. Additionally, retailers can also choose to bundle other products and services for customers (such as grocery vouchers, mobile and broadband plans),” said SP’s Mr Chuah, adding that SP is not allowed to offer any incentive under the WEP plan. As sweet as the numbers seem for SP’s wholesale product, there is one big catch – the element of uncertainty given volatile prices as they are determined based on the Uniform Singapore Energy Price (USEP) which varies half-hourly depending on the prevailing demand and supply situation in the wholesale market. “WEP price plans are not featured prominently as the electricity rate which a consumer pays is uncertain,” said an EMA spokesman in response to BT queries. “It would typically rise with increasing electricity demand and/or outage of generating units. An example of this is in October 2018 when the WEP ranged between 15.98 cents/kWh to 135.66 cents/kWh,” said EMA, adding that switching to buy electricity from a retailer under a fixed price or discount off the regulated tariff plan provides more price certainty than buying at the WEP. The “high level of market risk” involved renders SP’s wholesale product “less attractive” for households, said Andrew Koscharsky, iSwitch’s chief commercial officer. He deemed the wholesale power market in the city state “highly unpredictable”, given the real time oil market risks and electricity supply and demand fundamentals. “This could result in ‘bill shock’ due to the unpredictable pricing calculation. The consumer will never know what rate their electricity will be charged at until after their bill arrives,” he pointed out. “Such an event occurred in New Zealand, where a retailer was offering only wholesale products, rather than a fixed price. A volatile wholesale event occurred and this resulted in thousands of angry customers.” Uncertainty is anathema to Singapore households going by the OEM statistics; six out of 10 have not ditched SP partly due to worries over the financial stability of retailers in general while a majority that have switched have opted for fixed-price plans. A Sunseap spokesman said: “Currently, Sunseap does not have a wholesale plan as we are focused on our fixed price and discount-off-tariff plans. The fact that four in 10 households have already switched to a new electricity retailer attests to the popularity of the new retail plans.” A spokesman for Keppel Electric said: “Keppel Electric chose not to offer wholesale electricity pricing products as wholesale pricing is subject to half-hourly fluctuations of power prices, which are caused by real time demand and supply in the wholesale market. “(Our) fixed price plans offer price certainty to customers over their contract duration, while discount-off-tariff plans offer a fixed discount off quarterly published regulated tariffs. We believe that the certainty, which both types of plans offer, would appeal more to most customers.” Under the OEM, consumers are not compelled to switch to a retailer. Yet, it appears that many who have decided to stay with SP for reasons ranging from inertia, a wait-and-see attitude to negligible savings if they were to switch, are unaware of SP’s cheaper option. One customer, who wanted to be known only as Mr Ng, was peeved: “Oh man, I had no idea there was this cheaper alternative. I can’t change now as I have signed up for a two-year package.” Source: The Business Times © Singapore Press Holdings Limited. Permission required for reproduction.

新 能 源 展 开 电 动 车 入 网 测 试 推 动 电 动 车 在 本 地 普 及 化 新 能 源 电 网 总 裁 邱 秀 金 为 具 有 V2G 功 能 的 日 产 Leaf 纯 电 动 车 充 电 。 ( 新 能 源 集 团 提 供 ) 新 能 源 集 团 展 开 电 动 车 入 网 (Vehicle-to-grid, 简 称 V2G) 技 术 测 试 , 探 讨 利 用 储 存 在 电 动 车 电 池 内 的 电 源 来 加 强 电 网 的 可 靠 性 , 推 动 电 动 车 在 本 地 的 发 展 与 普 及 化 。 通 过 V2G 技 术 , 电 源 能 够 从 电 网 和 电 动 车 的 锂 离 子 电 池 双 向 流 动 。 电 动 车 除 了 能 使 用 电 网 充 电 , 当 太 阳 能 等 可 再 生 能 源 因 天 气 状 况 而 出 现 波 动 时 , 储 存 在 电 动 车 电 池 内 的 电 源 也 能 输 出 至 电 网 , 用 来 平 衡 电 网 的 电 量 。 新 能 源 集 团 (SP Group) 在 文 告 中 说 , 集 团 将 提 供 四 个 充 电 设 施 , 以 进 行 V2G 技 术 的 测 试 。 这 项 测 试 将 探 讨 V2G 的 功 能 与 应 用 如 频 率 调 节 、 从 电 动 车 输 出 电 源 以 减 少 传 统 电 源 的 需 求 、 减 轻 配 电 系 统 中 电 压 过 高 或 过 低 的 问 题 , 以 及 在 尖 峰 和 非 尖 峰 时 段 的 电 动 车 充 电 能 力 。 测 试 工 作 预 计 将 在 明 年 6 月 完 成 。 新 能 源 集 团 指 出 , 若 V2G 技 术 可 行 , 这 将 是 个 具 有 成 本 效 益 的 方 案 , 能 解 决 电 源 间 歇 性 的 问 题 。 同 时 , 在 必 要 时 使 用 储 存 在 电 动 车 电 池 内 的 电 源 , 车 主 或 也 能 获 得 一 笔 费 用 。 新 能 源 集 团 总 裁 黄 天 源 说 : “ 作 为 全 国 电 网 的 经 营 者 , 我 们 必 须 建 造 可 靠 、 智 能 的 电 网 , 以 确 保 我 们 的 电 源 系 统 能 应 付 日 后 因 使 用 电 动 车 , 所 带 来 的 负 荷 增 加 。 为 推 动 可 持 续 性 的 能 源 , 我 们 也 积 极 投 资 并 使 用 智 能 能 源 方 案 , 加 强 电 网 使 用 可 再 生 能 源 的 能 力 。”

SATURDAY, NOVEMBER 23, 2013 Careers in Engineering Packing a lot of power Principal engineer Chan Hong Jiang relishes the unpredictable challenges that he faces in his job at Singapore Power by suresh nair PRINCIPAL engineer Chan Hong Jiang enjoys challenges and switches on when there is a major blackout. Thankfully, it is not often that power outages occur here and Singapore has one of the fewest and shortest power outages of cities worldwide, as rated by international industry indices, thanks to Singapore Power’s world-class electricity and gas transmission, distribution and market support services. “When a power outage occurs, the immediate concern is to restore the supply to affected customers safely and quickly,” says Mr Chan, 32, who has worked for seven years with Singapore Power, which covers over a million Singapore industrial and domestic customers. His team looks after the operations and maintenance of electricity distribution networks in the southern region of Singapore, which covers the Orchard Road shopping belt, Sentosa and the Central Business District area. The daily work, which he calls an unpredictable challenge, includes maintenance, repair and renewal of power equipment such as switchgear, transformers and power cables of various voltages from 400V up to 66kV deployed in the various electrical substations. “We also have to respond expeditiously to any power outages or incidents that occur at any time and restore electrical supply to affected customers,” he adds. “I have been here seven years, there is never a typical day at work. I’m always learning and growing in my job.” He relishes “bigger challenges” in national and regional projects, citing the National Day Parade (NDP) 2010 and Guangzhou 2010 Asian Games which “gave me the chance to hone my technical skills”. His role in the technical support committee for NDP 2010 was to ensure there were no power outages in the vicinity of the surrounding parade area and to have quick restoration of power supply in the event of any supply failure. Going to Guangzhou for a week for the Asian Games was “another breathtaking challenge” after China Southern Power Grid wanted condition monitoring work on the power supply infrastructure for the Guangzhou Asian Games. “I was part of the team carrying out cable diagnostic tests on the Guangzhou power network. During the trip, we shared our experience in condition monitoring with our counterparts and I also learnt about their work processes and network equipment. This was indeed an eyeopening experience.” Mr Chan studied at Raffles Institution and Victoria Junior College, after which he earned a degree in electrical engineering at the National University of Singapore. He joined SP Power- Grid soon after graduation and was posted to the Regional Network South as an executive engineer. His work philosophy is delivering quality work without looking at the clock. He says: “I think one key quality is the willingness to go the extra mile to ensure that the work carried out is up to mark. Any slip-up will not only affect the company’s performance, but could also potentially affect a very large customer base or in the worst case, cause a safety hazard to the public.” We also have to respond expeditiously to any power outages or incidents that occur at any time and restore electrical supply to affected customers. I have been here seven years, there is never a typical day at work. I’m always learning and growing in my job. — Mr Chan Hong Jiang, principal engineer, Singapore Power He is appreciative that his wife, Candy Ho, 29, a financial planner, supports his “unpredictable and challenging work hours”. “Occasionally I have to work at night and during weekends to handle emergency repairs or electricity supply shutdowns which take place only when the customer premises are empty,” he says. “My wife is very understanding and offers a lot of encouragement and support. This spurs me on to complete my work quickly and safely so that I can go back to my family as soon as possible.” His role model is his 62-year-old father, Mr Chan Teck Chua, whose work attitude, despite minimal education, was exemplary as an auxiliary salesman. “My father, a quiet and humble man, has been a good role model for me,” he says. “Although he did not receive much education and did not have a well-paying job, he worked very hard and lived frugally to provide for the family, something which he did very well and with much pride. I am trying to do the same for my wife and, in the future, for my kids.” Mr Chan’s work philosophy is delivering quality work without looking at the clock. PHOTO: CHONG JUN LIANG

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Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 HDB 1-Room 75.78 77.52 81.09 78.98 79.00 78.86 80.17 80.39 77.86 77.18 78.99 81.28 HDB 2-Room 87.98 92.13 96.52 91.92 92.92 92.62 94.12 94.79 90.73 89.63 91.78 94.78 HDB 3-Room 110.82 115.06 119.49 114.80 116.91 116.30 118.85 118.49 112.22 112.11 115.94 120.33 HDB 4-Room 130.09 135.09 139.94 134.96 137.64 137.70 140.19 140.04 133.47 131.31 137.04 142.66 HDB 5-Room 138.14 142.59 147.54 142.78 145.35 145.56 148.64 148.87 141.61 136.79 144.16 151.97 HDB Executive 153.42 158.62 164.05 158.23 162.29 161.77 166.18 164.43 154.00 153.21 160.98 168.72 Apartment 159.67 168.05 175.53 167.39 164.61 167.46 175.43 177.46 164.16 156.19 163.04 179.66 Terrace 247.23 258.91 267.44 262.12 265.22 265.40 276.88 276.46 260.00 252.25 270.34 290.38 Semi-Detached 312.42 331.22 340.32 333.05 332.47 336.34 351.53 349.78 325.65 324.20 335.52 370.67 Bungalow 598.72 648.84 666.12 646.66 633.47 662.99 688.41 699.45 627.26 650.18 619.13 718.02 Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 HDB 1-Room 66.41 69.62 72.46 71.03 70.38 70.28 71.48 71.86 69.16 67.69 69.30 71.92 HDB 2-Room 78.51 82.96 87.55 83.48 84.15 83.90 85.46 85.94 81.99 80.46 82.23 85.21 HDB 3-Room 98.00 102.92 107.51 103.13 104.73 104.06 106.59 106.15 100.27 99.66 102.84 107.06 HDB 4-Room 114.19 120.14 125.27 120.86 122.70 122.47 125.06 124.99 118.78 116.20 120.97 126.03 HDB 5-Room 120.67 126.31 131.50 127.51 129.05 128.83 131.93 132.27 125.43 120.56 126.60 133.43 HDB Executive 135.24 141.39 147.11 141.81 144.94 144.02 148.42 146.81 137.03 135.88 142.35 149.14 Apartment 136.90 148.34 157.00 149.45 145.14 146.83 154.44 156.79 144.07 135.03 140.09 155.96 Terrace 221.92 235.82 244.04 239.52 241.71 240.94 251.32 251.12 235.05 227.31 243.21 259.98 Semi-Detached 283.78 303.14 313.22 305.01 304.96 308.47 323.21 319.99 297.18 295.56 305.12 337.24 Bungalow 549.93 596.94 621.34 599.37 589.03 615.12 636.98 650.72 578.80 597.47 570.77 662.48