Cents/kWh MEDIA RELEASE ELECTRICITY TARIFF REVISION FOR THE PERIOD 1 JULY TO 30 SEPTEMBER 2019 Singapore, 29 June 2019 – For the period from 1 July to 30 September 2019, electricity tariffs (before 7% GST) will increase by an average of 6.4% or 1.43 cents per kWh compared with the previous quarter. This is mainly due to the higher cost of natural gas for electricity generation compared with the previous quarter. For households, the electricity tariff (before 7% GST) will increase from 22.79 to 24.22 cents per kWh for 1 July to 30 September 2019. The average monthly electricity bill for families living in four-room HDB flats will increase by $5.20 (before 7% GST) (see Appendix 3 for the average monthly electricity bill for different household types). Quarterly Household Electricity Tariff* 25.00 24.00 23.00 22.00 21.00 20.00 19.00 18.00 17.00 16.00 15.00 23.65 24.13 23.85 24.22 22.79 22.15 21.56 20.30 Oct - Dec '17 Jan - Mar '18 Apr - Jun '18 Jul - Sep '18 Oct - Dec '18 Jan - Mar '19 Apr - Jun '19 Jul - Sep '19 *before 7% GST SP Group reviews the electricity tariffs quarterly based on guidelines set by the Energy Market Authority (EMA), the electricity industry regulator. The tariffs given in Appendix 1 have been approved by the EMA. Issued by: SP Group 2 Kallang Sector Singapore 349277 www.spgroup.com.sg ELECTRICITY TARIFFS FROM 1 JULY 2019 LOW TENSION SUPPLIES, DOMESTIC All units, ¢/kWh LOW TENSION SUPPLIES, NON-DOMESTIC All units, ¢/kWh HIGH TENSION SMALL (HTS) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month Existing Tariff (without GST) New Tariff (without 7% GST) Appendix 1 New Tariff (with 7% GST) 22.79 24.22 25.92 22.79 24.22 25.92 8.90 8.90 9.52 13.35 13.35 14.28 kWh charge, ¢/kWh Peak period (7.00am to 11.00pm) 20.15 21.74 23.26 Off-peak period (11.00pm to 7.00am) 12.28 13.26 14.19 Reactive power Charge ¢/chargeable kVARh 0.59 0.59 0.63 HIGH TENSION LARGE (HTL) SUPPLIES Contracted Capacity Charge $/kW/month Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh 8.90 8.90 9.52 13.35 13.35 14.28 Peak period (7.00am to 11.00pm) 19.93 21.52 23.03 Off-peak period (11.00pm to 7.00am) 12.27 13.25 14.18 Reactive power Charge ¢/chargeable kVARh 0.59 0.59 0.63 EXTRA HIGH TENSION (EHT) SUPPLIES Contracted Capacity Charge $/kW/month 7.87 7.87 8.42 Uncontracted Capacity Charge $/chargeable kW/month kWh charge, ¢/kWh 11.81 11.81 12.64 Peak period (7.00am to 11.00pm) 19.03 20.60 22.04 Off-peak period (11.00pm to 7.00am) 12.17 13.15 14.07 Reactive power Charge ¢/chargeable kVARh 0.48 0.48 0.51 Appendix 2 BREAKDOWN OF ELECTRICITY TARIFF 1. The electricity tariff consists of the following four components: a) Energy costs (paid to the generation companies): This component is adjusted quarterly to reflect changes in the cost of power generation. b) Network costs (paid to SP PowerAssets): This fee is reviewed annually. c) Market Support Services Fee (paid to SP Services): This fee is reviewed annually. d) Market Administration and Power System Operation Fee (paid to Energy Market Company and Power System Operator): This fee is reviewed annually to recover the costs of operating the electricity wholesale market and power system. Q3 2019 TARIFF (before 7% GST) Market Admin & PSO Fee (No Change) 0.06¢/kWh (<1%) MSS Fee (No Change) 0.40¢/kWh (1.7%) %) Network Costs (No Change) 5.44¢/kWh (22.5%) Energy Costs (Increase by 1.43¢/kWh) 18.32¢/kWh (75.6%) Appendix 3 AVERAGE MONTHLY ELECTRICITY BILLS OF DOMESTIC CUSTOMERS (TARIFF WEF 1 JULY 2019) (before 7% GST) Types of Premises Average monthly consumption per Customer Average Monthly Bill New Average Monthly Bill Average Change in Monthly Bill kWh $(a) $(b) $(b-a) % HDB 1 Room 134.35 30.62 32.54 1.92 6.3 HDB 2 Room 179.60 40.93 43.50 2.57 6.3 HDB 3 Room 274.04 62.45 66.37 3.92 6.3 HDB 4 Room 363.41 82.82 88.02 5.20 6.3 HDB 5 Room 422.94 96.39 102.44 6.05 6.3 HDB Executive 510.92 116.44 123.74 7.30 6.3 Apartment 576.39 131.36 139.60 8.24 6.3 Terrace 872.00 198.73 211.20 12.47 6.3 Semi-Detached 1,205.12 274.65 291.88 17.23 6.3 Bungalow 2,616.45 596.29 633.70 37.41 6.3 Average 440.15 100.31 106.61 6.29 6.3

Contractor Performance Management System Introduction 1. With effect from 1 October 2016, Singapore Power Limited and its Singaporeincorporated subsidiaries (SP Group) has implemented the SP Group’s Contractor Performance Management System (CPMS) to strengthen its partnership with and improve the safety and quality performance of its contractors. 2. Through the CPMS, SP Group aims to take a holistic approach to the selection of its contractors as part of enhancing procurement process, by looking at the performance of its contractors at a quarterly and annual basis and not only based at performance at each individual contract basis. The previous demerit scheme in respect of each contract will be abolished while an incentive and mitigation scheme that goes towards enabling contractors to improve their performance on a longer term basis is now implemented. Objectives 3. The objectives of the CPMS are: (a) (b) (c) to adopt a more holistic approach in reviewing contractors’ overall performance; to work with contractors to raise safety and quality standards; and to encourage an environment of continuous improvement by contractors. 4. In order to achieve the above objectives, CPMS will utilise the following 3 main components: (a) (b) (c) Contractor Performance Assessment (CPA); Business Under Surveillance (BUS) Programme; and Tender Evaluation Framework (TEF). SP Group CPMS V6.0 19 Jul 2023 1 Applicability 5. The CPMS will be applicable for procurement in relation of the following services and works: (a) (b) (c) (d) (e) (f) cable installation, cable jointing and road reinstatement; gas pipe-laying; milling and patching; transmission cable-laying; building and construction; and other road opening-related works (e.g., manhole access works). SP Group intends to broaden the scope of the CPMS to eventually apply the CPMS for procurement of other engineering-related works and services. 6. The CPMS will apply to contracts awarded on or after 1 October 2016 and any ongoing contracts which fall in any of the above categories set out in paragraph 5. All aspects of the CPMS, such as the BUS Programme and rewards and mitigations, will apply to such contracts. Contractor Performance Assessment 7. For each contract, a contractor will be assessed by the relevant SP Group project team in the following four (4) areas: (a) (b) (c) (d) Safety. Quality of Work; Project & Risk Management; and Value Added Services. These scores for each contract (Contract Quarterly Score) will be tabulated at fixed quarterly basis. The individual Contract Quarterly Scores applicable for each contract will then be averaged to derive the Contractor Quarterly Score. SP Group CPMS V6.0 19 Jul 2023 2 The criteria have a direct impact on risk mitigation which helps to review the way work activities are planned and executed. The objective of the enhancements is to reduce risk and improve safety at work sites. The PSR shall review the risk identification and mitigation measures to be taken during the design & construction for all contracts within SP Group. Emphasis will be given to the PSR communication to workers through the Risk Management workshops on site. ABSIS will be used to engage with the worker level to improve work processes and create a safer environment to work in. SP Group will assess the contractors’ senior management engagement with their workers through various in-house activities. 8. Examples of the factors taken into consideration in determining the individual Contract Quarterly Score are as follows Safety • Safety Performance • Site Safety Management • Safety Engagement by Management • Project Safety Review (PSR) • Risk Management workshop • Activity Based Safety Improvement System (ABSIS) Quality of Work • Documentation • Workmanship • Any damage to properties Project & Risk Management • Incident management • Cooperativeness • Meeting schedules Value Added Services • Initiatives to improve productivity and efficiency SP Group CPMS V6.0 19 Jul 2023 3 9. In addition to the above criteria, SP Group will also take into account the occurrence of any Critical Incidents when determining the Contractor’s Quarterly Score by applying a corresponding adjustment factor to their score. (a) The Critical Incidents includes: Critical Incidents Smoking or open flame in gas installations and electricity transmission substations Not adhering strictly to isolation procedures for live electricity or gas equipment and machinery at site Damage to Transmission Cables / Gas Pipes Damage to Distribution Cables / Gas Pipes Not anchoring safety harness while working at heights exceeding 3 metres Working in a confined space without conducting mandatory gas check Working under suspended load during lifting or excavator operations Fatality or serious injury Where Serious Injury is defined as: Serious Injuries Loss of 2 limbs Loss of both hands or of all fingers and both thumbs Loss of both feet Total loss of sight, including the loss of sight to such extent as to render the employee unable to perform any work for which eyesight is essential Total paralysis Injuries requiring more than 20 days of hospitalization. (Hospitalization refers to the period where injured remains warded in a hospital) Loss of arm at shoulder Loss of arm between elbow and shoulder Injuries resulting in being permanently bedridden Loss of arm at elbow Loss of arm between wrist and elbow SP Group CPMS V6.0 19 Jul 2023 4 Loss of hand at wrist Loss of 4 fingers and thumb of one hand Loss of 4 fingers Loss of leg • At or above knee • Below knee Loss of foot Loss of sight of one eye Total loss of hearing (b) The Serious Incidents includes: Serious Incidents Damage to Distribution Cables/ Gas pipes affecting less than or equal to 300 customers Damage to Public assets (e.g., PUB pipes, streetlights) Note: Contractors shall not be penalised for damages to the public assets if it was unavoidable due to Authorities’ drawings that provided inaccurate factual information and the Contractor’s detection works did not provide better information. 10. At the end of each quarter, SP Group will provide each contractor a grade relative to their score to provide them timely information on their performance. The names and grades for each contractor scored in each quarter shall be available on the SP Group corporate website. 11. In the event the Contractor’s Quarterly Score is lower than 50, the contractor will be suspended from participating in any new procurement activities for the next 3 months. In the event of an occurrence of a fatality or serious injury at his work site, the main contractor and its subcontractor will be suspended from participating in any new procurement activities for 12 months from the incident date. The suspended contractors and their subsidiaries are also not allowed to apply to be sub-contractors for any SP Group contracts during the suspension period. SP Group CPMS V6.0 19 Jul 2023 5 12. The Contractor Quarterly Scores will be aggregated on an annual basis [Contractor Annual Score]. Contractors must have at least two (2) Contractor Quarterly Scores to be included for the Contractor Annual Score computation. 13. At the end of each Assessment Year, the 5 contractors with the highest Contractor Annual Score for the year will be given an incentive of 2% of the total annual value of their respective contracts capped at $100,000.00 per year per contractor. The annual value of each contract is computed as follows: where: ACV is the annual value of a contract; ACV = A X B A is the Contract Sum divided by the Contract Period [weeks]; and B is the number of weeks [or part thereof] where Works carried out in that year under that contract. 14. The 2 contractors with the lowest annual scores will be subjected to a penalty deduction to their PQS scores in all subsequent SP Group tenders published during the next Assessment Year. In addition, they would also have to comply with performance improvement requirements specified by SP Group to address areas of deficiency. SP Group CPMS V6.0 19 Jul 2023 6 Business Under Surveillance (BUS) Programme 15. The BUS Programme is an educational and correctional tool aimed to partner contractors to address safety and quality issues encountered by contractors in the course of their work for the SP Group and in the longer term help improve their safety and quality standards. The BUS Programme and will be activated in the following situations: (a) (b) Occurrence of any Critical Incident; and/or 3 or more safety inspections at the project sites where major safety-related non-conformances (safety non-conformance) are observed. 16. In the event of the activation of the BUS Programme, the Contractor will be required to undergo the activities as follows: 17. Stopping work at the affected site[s] during a BUS Programme is important to allow contractors to review its safety practices and focus on its operational methods and processes with the aim of preventing further incidents from occurring again. 18. If the contractor placed on a BUS Programme is unable to meet the exit requirements at the end of the 5 th week, a further 2 weeks extension will be granted. If the contractor is still unable to meet the exit requirements at the end of the 7 th week, the contractor will be placed on a second BUS Programme to address the failure of the first BUS Programme. SP Group CPMS V6.0 19 Jul 2023 7 19. In the event the contractor is placed on the BUS Programme more than 2 times in a calendar quarter, the contractor will be suspended from participating in any new procurement activities for the next three months. The suspended contractors and their subsidiaries are also not allowed to apply to be sub-contractors for any SP Group contracts during the suspension period. 20. From 1 Apr 2023, Contractor shall not be under MOM’s Business Under Surveillance programme (BUS) OR not accumulated 25 or more demerit points under MOM’s DPS as at the Tender Closing Date and before the Tender Award Date. Tender Evaluation Framework 21. The CPMS adopts a tender evaluation framework that comprises the following 3 Stages: 22. Stage 1 (SET) aims to inculcate a mindset of safety being the highest priority among our contractors, by selecting only likeminded contractors who have adequate safety management system and track records to work on our projects. Contractors who meet the SET requirements will be pre-qualified to participate in SP Group’s tenders for works described in paragraph 5 above. Once such pre-qualification is granted by SP to the contractors, it shall be valid for the entire Assessment Year. Any contractor which fails the Stage 1 assessment can apply for re-assessment at the start of new calendar quarter after being notified of its failure to pre-qualify. SP Group CPMS V6.0 19 Jul 2023 8 23. In the subsequent Stage 2 and 3 of the evaluation of bids submitted for CPMS applicable tenders, each bidder’s Contractor Quarterly scores over the past 2 years will be taken into account to determine the successful bidder. Where a bidder does not have sufficient records of past Contractor Quarterly Scores (e.g. new contractors) a default score will be used instead. Amendments and FAQs 24. SP Group may modify the CPMS at any time and such amendments shall be deemed immediately applicable to the contracts that are ongoing at the time of such amendments. Contractors are strongly encouraged to check https://www.spgroup.com.sg/doing-business-with-us/procurement for amendments, updates and FAQs relating to the CPMS. 25. If you have any questions, comments or suggestions regarding the CPMS, please email to us at the following address: CPMS@spgroup.com.sg SP Group CPMS V6.0 19 Jul 2023 9

Consumption_Elect Average consumption of Electricity (kWh) Premises Types Jun-21 Jun-22 Jul-22 Aug-22 Sep-22 Oct-22 Nov-22 Dec-22 Jan-23 Feb-23 Mar-23 Apr-23 May-23 Jun-23 Jul-23 Aug-23 Sep-23 Oct-23 Nov-23 Dec-23 Jan-24 Feb-24 Mar-24 Apr-24 May-24 HDB 1-Room 154 150 139 143 139 132 130 127 125 121 111 127 142 152 147 145 143 146 144 135 126 126 132 150 152 HDB 2-Room 204 199 186 186 184 172 171 165 166 158 148 166 185 202 190 190 189 190 188 176 164 167 173 199 199 HDB 3-Room 292 276 259 264 257 245 245 235 233 226 212 242 270 288 271 272 269 274 269 247 236 241 250 292 285 HDB 4-Room 400 380 356 361 354 333 334 320 318 309 289 326 367 391 371 371 367 374 370 342 321 330 342 398 396 HDB 5-Room 465 445 414 420 416 388 389 373 369 363 338 381 428 456 437 434 427 437 436 401 367 381 399 463 466 HDB Executive 574 543 506 514 504 472 476 448 453 443 414 473 528 561 531 536 528 541 530 478 456 474 489 575 568 Apartment 609 576 527 523 519 498 496 469 450 425 414 465 543 585 546 514 515 537 541 483 430 435 486 578 573 Terrace 891 865 817 833 815 781 785 752 748 727 686 756 867 902 868 866 859 890 881 804 740 794 821 957 900 Semi-Detached 1,225 1,174 1,092 1,097 1,091 1,030 1,054 995 997 962 930 1,024 1,182 1,233 1,159 1,134 1,150 1,187 1,174 1,065 1,019 1,038 1,109 1,254 1,224 Bungalow 2,433 2,403 2,168 2,144 2,146 2,004 2,182 1,986 2,073 1,938 1,901 2,016 2,303 2,482 2,320 2,219 2,298 2,308 2,358 2,075 2,106 1,951 2,146 2,432 2,360

Consumption_Elect Average consumption of Electricity (kWh) Premises Types May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 Feb-25 Mar-25 Apr-25 HDB 1-Room 152 149 140 151 148 139 142 128 127 121 119 128 HDB 2-Room 199 195 183 198 192 183 186 166 168 161 156 169 HDB 3-Room 285 277 264 283 277 266 266 243 238 231 231 250 HDB 4-Room 396 383 360 385 381 363 365 338 327 320 309 341 HDB 5-Room 466 448 416 447 446 427 429 397 379 374 359 399 HDB Executive 568 544 515 546 548 520 523 481 462 458 445 495 Apartment 573 543 500 513 539 523 519 486 446 419 417 476 Terrace 900 872 838 847 885 851 851 785 747 744 714 775 Semi-Detached 1,224 1,170 1,128 1,126 1,168 1,137 1,141 1,056 1,000 974 960 1,031 Bungalow 2,360 2,266 2,220 2,121 2,347 2,192 2,190 2,012 2,004 1,872 1,904 2,016 Note: The figures exclude electricity consumption for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

安 全 意 识 从 家 中 开 始

新 加 坡 2021 年 4 月 16 日 星 期 五 05 用 户 可 实 时 上 网 查 看 用 水 量 七 地 区 明 年 起 安 装 30 万 智 能 水 表 率 先 安 装 智 能 水 表 的 七 个 地 区 是 武 吉 巴 督 、 后 港 、 裕 廊 西 、 淡 滨 尼 、 大 士 , 以 及 两 个 新 镇 淡 滨 尼 北 和 登 加 。 智 能 水 表 的 安 装 工 程 预 计 在 明 年 初 开 始 ,2023 年 完 工 。 到 时 , 用 户 可 通 过 网 站 查 看 每 天 的 用 水 量 , 用 水 量 突 然 飙 高 或 可 能 出 现 漏 水 情 况 时 也 会 接 获 通 知 。 林 慧 敏 报 道 huiminlim@sph.com.sg 明 年 起 我 国 七 个 地 区 将 安 装 约 30 万 个 智 能 水 表 。 安 装 智 能 水 表 后 , 用 户 可 实 时 查 看 每 天 的 用 水 量 , 可 能 出 现 漏 水 时 还 会 接 获 通 知 。 公 用 事 业 局 昨 天 发 布 文 告 表 示 , 经 过 公 开 招 标 , 新 加 坡 能 源 � 新 能 源 服 务 公 司 将 从 明 年 起 , 为 30 万 个 住 家 和 工 商 业 单 位 安 装 智 能 水 表 。( 新 加 坡 能 源 集 团 提 供 ) 集 团 (SP Group) 的 子 公 司 新 能 源 服 务 公 司 (SP Services) 获 颁 智 能 水 表 系 统 安 装 与 管 理 合 约 。 可 协 助 改 变 消 费 者 行 为 率 先 安 装 智 能 水 表 的 七 个 地 区 是 武 吉 巴 督 、 后 港 、 裕 廊 西 、 淡 滨 尼 、 大 士 , 以 及 两 个 新 镇 淡 滨 尼 北 和 登 加 。 智 能 水 表 的 安 装 工 程 预 计 在 明 年 初 开 始 ,2023 年 完 工 。 智 能 水 表 系 统 每 天 自 动 将 用 水 量 数 据 传 送 给 公 用 局 , 用 户 可 通 过 网 站 查 看 每 天 的 用 水 量 。 用 水 量 突 然 飙 高 或 可 能 出 现 漏 水 情 况 时 也 会 接 获 通 知 , 从 而 达 到 鼓 励 公 众 节 约 用 水 、 节 省 水 费 的 目 的 。 公 用 局 供 水 ( 网 络 ) 署 署 长 立 壮 (Ridzuan Ismail) 说 :“ 智 能 水 表 可 提 供 几 乎 是 实 时 的 用 水 信 息 , 协 助 改 变 消 费 者 的 行 为 , 大 力 推 动 我 们 在 节 水 方 面 的 努 力 。” 评 估 首 批 智 能 水 表 后 将 陆 续 在 全 国 落 实 计 划 公 用 局 在 选 定 智 能 水 表 的 安 装 地 区 时 考 虑 了 多 个 因 素 , 包 括 不 同 住 宅 种 类 的 分 布 、 是 否 能 有 效 进 行 部 署 , 以 及 更 换 较 为 老 旧 水 表 的 必 要 。 当 局 将 免 费 为 公 众 更 换 智 能 水 表 , 在 进 行 安 装 前 也 会 事 先 发 出 书 面 通 知 。 公 用 局 将 在 首 批 智 能 水 表 投 入 运 作 后 进 行 评 估 , 之 后 陆 续 在 全 国 落 实 这 项 计 划 。 新 加 坡 能 源 集 团 昨 天 也 在 文 告 中 指 出 , 新 能 源 服 务 公 司 目 前 负 责 本 地 智 能 电 表 系 统 的 运 作 。 公 司 获 颁 这 项 总 值 1 亿 2370 万 元 的 智 能 水 表 系 统 合 约 , 有 助 于 创 建 未 来 的 智 能 公 用 事 业 网 络 。 新 能 源 服 务 公 司 将 为 30 万 个 住 家 和 工 商 业 单 位 提 供 和 安 装 智 能 水 表 , 并 负 责 建 设 无 线 通 讯 网 络 和 电 脑 系 统 , 以 获 取 和 管 理 水 表 数 据 。 公 司 也 将 在 接 下 来 的 15 年 , 负 责 智 能 水 表 系 统 的 操 作 和 维 修 , 如 云 端 系 统 的 维 修 、 计 量 服 务 和 网 络 通 讯 服 务 。

SP GROUP SUPPLIER CODE OF CONDUCT Extracted from SP Group’s Anti-Bribery Management System Manual dated 3 September 2020 SUPPLIER CODE OF CONDUCT 1. OBJECTIVE AND SCOPE 1.1 This Supplier Code of Conduct sets out SP Group’s expectations and requirements in relation to doing business with its business associates, such as suppliers, contractors, agents, sales representatives, consultants and others who provide goods or services to SP Group (collectively called “Suppliers”). 1.2 SP Group is committed to doing business and conducting its operations with integrity, honesty and in compliance with all applicable laws and regulations. 1.3 SP Group requires its Suppliers to adopt the same approach when carrying out work on behalf of or providing goods or services to SP Group. SP Group will review its relationships with Suppliers who breach and fail to comply with these requirements. 2. ANTI-BRIBERY & CORRUPTION 2.1 SP Group adopts a zero-tolerance policy towards any form of bribery and corruption. 2.2 In all their interactions and transactions with SP Group, SP Group requires the Suppliers to: 2.2.1 comply with all “Anti-Bribery Laws”, which is defined as: all applicable national, regional, provincial, state, municipal or local laws, rules, regulations, decrees and/or official government orders that prohibit bribery and corruption, such as the Singapore Prevention of Corruption Act (Cap. 241); 2.2.2 never engage in any bribery or corruption; 2.2.3 disclose any actual or potential conflict of interest between the Supplier and SP Group; and 2.2.4 provide full assistance to SP Group regarding any investigation into any breach or alleged breach of Anti-Bribery Laws in relation to the Supplier. 3. COMPLIANCE 3.1 If the Supplier fails to comply with this Supplier Code of Conduct, SP Group may, where applicable, suspend or terminate contract(s) with the Supplier, suspend any payment under contract(s) with the Supplier, report any offence to the appropriate government or regulatory authorities and/or pursue any remedy that is available to SP Group. 3.2 SP Group, in its sole discretion, may debar Suppliers for criminal offences, ethics violations, poor performance, withdrawal of tenders or any other infringements as may be determined by SP Group. Debarred Suppliers will not be allowed to participate in any SP Group tenders during the debarment period. The debarment period typically ranges from 1 to 5 years, depending on the severity of the Supplier infringements. At the end of the debarment period, debarred Suppliers can apply to SP Group’s Procurement department to be qualified as an eligible tenderer again. 1 4. WHISTLEBLOWING POLICY 4.1 Any Supplier who has reason to believe that an SP Group employee, or anyone acting on behalf of SP Group, has engaged or is engaging in bribery, corruption, illegal or any type of unethical behaviour, can promptly report the matter to SP Group's Head of Internal Audit via one of the following communications channels: • Telephone: +65 6684 9178 • Email: whistleblow@spgroup.com.sg • Postal Address: Head, Internal Audit, SP Group, 2 Kallang Sector, Singapore 349277 4.2 A whistle-blowing complaint shall, to the extent possible, include the following information: • Where the whistleblower is employed or whistleblower’s relationship to SP Group; • Date, time & place of the actions/ transactions; • Identity and particulars of the parties involved; • Evidence substantiating the allegations; • Any relevant information concerning the allegations; and • Contact details (to facilitate follow up queries). 4.3 Subject to applicable laws and regulations, SP Group will take reasonable steps to protect the confidentiality and anonymity of the whistleblower consistent with the need to conduct an adequate review. All whistleblowing complaints shall be dealt with independently, fairly and expeditiously. 4.4 SP Group encourages whistleblowers to identify themselves and provide their contact particulars. SP Group is committed to protect whistleblowers under its Whistleblower Policy. Further clarifications are often needed and helpful in facilitating investigations into the whistleblowing complaints. The ability to investigate depends on the sufficiency and quality of the information provided by the whistleblower. 4.5 Except for malicious whistleblowing, a whistleblower who makes a complaint shall be protected against any reprisal. If the results of an investigation show that the whistleblower acted maliciously or did not act in good faith or submits a whistleblowing complaint which he knows to be false, or without a reasonable belief in the truth and accuracy of the information, management will consider and take appropriate actions against the whistleblower. 2 新 加 坡 能 源 集 团 《 供 应 商 行 为 准 则 》 节 选 自 新 加 坡 能 源 集 团 于 2020 年 9 月 3 日 制 定 的 《 反 贿 赂 和 腐 败 管 理 体 系 手 册 》 《 供 应 商 行 为 准 则 》 1. 目 的 和 范 围 1.1 本 《 供 应 商 行 为 准 则 》 规 定 了 新 加 坡 能 源 集 团 对 与 其 业 务 伙 伴 开 展 业 务 的 期 望 和 要 求 , 如 供 应 商 、 承 包 商 、 代 理 商 、 销 售 代 表 、 顾 问 以 及 向 新 加 坡 能 源 集 团 提 供 货 物 或 服 务 的 其 他 企 业 ( 统 称 为 “ 供 应 商 ”)。 1.2 新 加 坡 能 源 集 团 致 力 于 以 诚 信 、 诚 实 以 及 遵 守 所 有 适 用 法 律 法 规 的 原 则 开 展 业 务 和 运 营 。 1.3 新 加 坡 能 源 集 团 要 求 其 供 应 商 在 代 表 其 开 展 业 务 或 向 其 提 供 货 物 或 服 务 时 采 用 一 致 方 法 。 新 加 坡 能 源 集 团 将 审 核 其 与 违 反 和 未 能 遵 守 这 些 要 求 的 供 应 商 的 关 系 。 2. 反 贿 赂 和 腐 败 2.1 新 加 坡 能 源 集 团 对 任 何 形 式 的 贿 赂 和 腐 败 都 采 取 零 容 忍 政 策 。 2.2 新 加 坡 能 源 集 团 要 求 供 应 商 在 与 其 往 来 和 交 易 过 程 中 , 做 到 以 下 几 点 : 2.2.1 遵 守 所 有 “ 反 贿 赂 法 ”, 其 定 义 为 : 遵 守 禁 止 贿 赂 和 腐 败 的 所 有 适 用 的 国 家 、 地 区 、 省 、 州 、 市 或 地 方 法 律 、 规 则 、 条 例 、 法 令 和 / 或 政 府 官 方 命 令 , 如 《 新 加 坡 预 防 腐 败 法 》( 第 241 章 ); 2.2.2 决 不 从 事 任 何 贿 赂 或 腐 败 行 为 ; 2.2.3 披 露 供 应 商 和 新 加 坡 能 源 集 团 之 间 的 任 何 实 际 或 潜 在 利 益 冲 突 ; 以 及 2.2.4 就 与 供 应 商 相 关 的 任 何 违 反 或 涉 嫌 违 反 “ 反 贿 赂 法 ” 的 调 查 , 向 新 加 坡 能 源 集 团 提 供 全 面 协 助 。 3. 合 规 3.1 如 果 供 应 商 未 能 遵 守 《 供 应 商 行 为 准 则 》, 新 加 坡 能 源 集 团 可 在 适 当 的 情 况 下 暂 停 或 终 止 履 行 与 供 应 商 签 订 的 合 同 、 暂 停 支 付 合 同 项 下 的 款 项 、 向 政 府 或 监 管 部 门 报 告 违 反 行 为 和 / 或 寻 求 新 加 坡 能 源 集 团 可 以 采 取 的 救 济 措 施 。 3.2 新 加 坡 能 源 集 团 可 全 权 决 定 因 供 应 商 从 事 刑 事 犯 罪 、 违 反 道 德 规 范 、 表 现 不 佳 、 撤 回 投 标 或 其 认 定 的 任 何 其 他 违 规 行 为 而 禁 止 供 应 商 投 标 。 被 禁 止 的 供 应 商 在 禁 止 期 不 得 参 与 任 何 新 加 坡 能 源 集 团 的 招 标 项 目 。 根 据 供 应 商 违 规 的 严 重 程 度 , 禁 止 期 通 常 为 1 至 5 年 。 禁 止 期 结 束 时 , 被 禁 止 的 供 应 商 可 向 新 加 坡 能 源 集 团 的 采 购 部 门 申 请 再 次 成 为 合 格 投 标 人 。 1 4. 举 报 政 策 4.1 任 何 供 应 商 如 有 证 据 表 明 新 加 坡 能 源 集 团 的 员 工 或 代 表 新 加 坡 能 源 集 团 行 事 的 任 何 人 参 与 或 正 在 参 与 贿 赂 、 腐 败 、 非 法 或 任 何 类 型 的 不 道 德 行 为 , 可 通 过 任 意 以 下 渠 道 立 即 向 新 加 坡 能 源 集 团 的 内 部 审 计 长 报 告 此 事 : • 电 话 :+65 6684 9178 • 邮 箱 :whistleblow@spgroup.com.sg • 邮 寄 地 址 :Head, Internal Audit, SP Group, 2 Kallang Sector, Singapore 349277 4.2 举 报 和 投 诉 的 内 容 应 尽 可 能 包 括 以 下 信 息 : • 举 报 人 的 工 作 单 位 或 举 报 人 与 新 加 坡 能 源 集 团 的 关 系 ; • 行 为 / 或 交 易 发 生 的 日 期 、 时 间 和 地 点 ; • 参 与 方 的 身 份 和 详 细 信 息 ; • 证 实 指 控 的 证 据 ; • 与 指 控 相 关 的 所 有 信 息 ; 以 及 • 联 系 方 式 ( 便 于 后 续 调 查 询 问 )。 4.3 根 据 适 用 的 法 律 法 规 , 为 满 足 充 分 调 查 的 必 要 性 , 新 加 坡 能 源 集 团 将 采 取 合 理 措 施 保 护 举 报 人 的 保 密 和 匿 名 要 求 。 所 有 的 举 报 和 投 诉 都 应 被 独 立 、 公 平 、 及 时 地 处 理 。 4.4 新 加 坡 能 源 集 团 鼓 励 举 报 人 表 明 身 份 , 并 提 供 联 系 方 式 。 新 加 坡 能 源 集 团 致 力 于 根 据 其 《 举 报 人 政 策 》 保 护 举 报 人 。 通 常 需 要 ( 与 举 报 人 ) 进 一 步 澄 清 , 因 其 有 助 于 调 查 举 报 和 投 诉 。 调 查 能 力 取 决 于 举 报 人 所 提 供 信 息 的 数 量 和 质 量 。 4.5 除 恶 意 举 报 外 , 应 保 护 提 出 投 诉 的 举 报 人 免 受 报 复 。 如 果 调 查 结 果 表 明 , 举 报 人 恶 意 行 事 或 未 诚 信 行 事 或 提 交 了 虚 假 的 举 报 和 投 诉 内 容 或 不 能 合 理 判 断 信 息 的 真 实 性 和 准 确 性 , 管 理 层 将 考 虑 并 采 取 合 理 措 施 处 罚 举 报 人 。 2 Ắ Ứ Ử Ủ Ấ Ủ ừ ổ ệ ố ả ố ố ộ ủ Ắ Ứ Ử Ủ Ấ Ụ Ạ ắ Ứ ử ấ ặ ọ ầ ủ ế ệ ớ ố ủ ẳ ạ ư ấ ầ ạ ạ ệ ư ấ ữ ấ ặ ị ụ ọ ấ ế ế ạ ộ ớ ự ự ủ ấ ả ậ ị ệ ầ ấ ụ ế ậ ươ ự ự ệ ệ ặ ặ ấ ặ ị ụ ẽ ạ ố ệ ớ ấ ạ ủ ầ Ố Ố Ộ ộ ụ ượ ố ớ ấ ứ ố ấ ả ươ ị ớ ầ ấ ả ủ ấ ả ậ ố ố ộ ượ ị ấ ả ậ ắ ị ị ị ặ ệ ứ ủ ủ ệ ự ỉ ể ố ặ ị ươ ấ ố ộ ẳ ạ ư ạ ậ ố ươ ờ ự ệ ấ ố ộ ặ ế ộ ấ ộ ợ ự ế ặ ề ẩ ữ ấ ỗ ợ ầ ủ ề ấ ộ ề ề ấ ạ ặ ộ ạ ậ ố ố ộ ế ấ Ủ) ế ấ ủ ắ Ứ ử ủ ấ ể ỉ ặ ấ ứ ợ ồ ớ ấ ỉ ấ ả ợ ồ ớ ấ ấ ạ ủ ặ ơ ẩ ề ợ ặ ổ ấ ệ ắ ụ ể ụ ề ấ ấ ạ ộ ự ạ ạ ứ ệ ấ ồ ơ ầ ặ ấ ạ ể ượ ị ở ấ ị ấ ẽ ượ ấ ấ ầ ủ ờ ị ấ ờ ấ ườ ừ ế ộ ứ ộ ọ ủ ạ ủ ấ ố ờ ạ ấ ấ ị ấ ể ộ ơ ộ ậ ắ ủ ể ề ệ ở ạ ầ ủ ề ệ Ố ấ ấ ể ằ ộ ủ ặ ấ ạ ệ ặ ố ộ ặ ấ ạ ạ ứ ặ ấ ợ ể ấ ề ố ể ộ ộ ủ ộ ề • ệ ạ • • ị ỉ ư ệ ế ạ ố ạ ể ả ồ • ơ ườ ố ượ ể ụ ặ ố ệ ủ ườ ố ớ • ờ ị ể ủ ộ ị • ế ủ • ằ ứ ứ ộ • ấ ế ộ • ế ạ ể ạ ề ệ ậ ợ ấ ế ậ ị ệ ẽ ự ệ ướ ợ ể ả ệ ả ậ ẩ ủ ườ ố ợ ớ ầ ế ầ ủ ọ ố ả ượ ả ế ộ ộ ậ ằ ế ườ ố ấ ệ ủ ọ ế ả ệ ườ ố ố ủ ệ ườ ầ ế ữ ệ ạ ề ệ ậ ợ ộ ề ề ố ả ề ụ ộ ự ầ ủ ấ ượ ủ ượ ấ ở ườ ố ạ ừ ệ ố ườ ố ẽ ượ ả ệ ỏ ấ ự ả ế ế ả ề ấ ườ ố ộ ặ ộ ệ ặ ử ố ế ự ậ ặ ố ưở ợ ằ ự ậ ả ẽ ộ ợ ố ớ ườ ố SP GROUP SUPPLIER CODE OF CONDUCT จรรยาบรรณคู่ค้าของ SP GROUP Extracted from SP Group’s Anti-Bribery Management System Manual dated 3 September 2020 คัดย่อมาจากคู่มือระบบการจัดการต่อต ้านการติดสินบนของ SP Group ลงวันที่ 3 กันยายน 2020 1 SUPPLIER CODE OF CONDUCT จรรยาบรรณคู่ค้า 1. OBJECTIVE AND SCOPE ว ัตถุประสงค์และขอบข่าย 1.1 This Supplier Code of Conduct sets out SP Group’s expectations and requirements in relation to doing business with its business associates, such as suppliers, contractors, agents, sales representatives, consultants and others who provide goods or services to SP Group (collectively called “Suppliers”). จรรยาบรรณคู่ค ้านี้ระบุถึงความคาดหวังและข ้อกาหนดของ SP Group ที่เกี่ยวข ้องกับการท า ธุรกิจกับผู ้ร่วมธุรกิจ เช่น คู่ค ้า ผู ้รับเหมา ตัวแทน ตัวแทนขาย ที่ปรึกษา และฝ่ ายอื่นๆ ที่ท า หน ้าที่จัดหาสินค ้าหรือบริการให ้กับ SP Group (รวมเรียกว่า “คู่ค ้า ”) 1.2 SP Group is committed to doing business and conducting its operations with integrity, honesty and in compliance with all applicable laws and regulations. SP Group มุ่งมั่นที่จะด าเนินธุรกิจและท างานอย่างมีคุณธรรม ซื่อสัตย์สุจริต และปฏิบัติตาม กฎหมายและระเบียบข ้อบังคับที่เกี่ยวข ้องทั้งหมด 1.3 SP Group requires its Suppliers to adopt the same approach when carrying out work on behalf of or providing goods or services to SP Group. SP Group will review its relationships with Suppliers who breach and fail to comply with these requirements. SP Group กาหนดให ้คู่ค ้าของบริษัทใช ้แนวทางเดียวกันเมื่อด าเนินงานในนามของ SP Group หรือจัดหาสินค ้า หรือบริการให ้กับ SP Group และ SP Group จะทบทวนความสัมพันธ์ที่มีกับคู่ ค ้าที่ละเมิดและไม่ปฏิบัติตามข ้อกาหนดเหล่านี้ 2. ANTI-BRIBERY & CORRUPTION การต่อต้านการติดสินบนและการทุจริต 2.1 SP Group adopts a zero-tolerance policy towards any form of bribery and corruption. SP Group ใช ้นโยบายจัดการการติดสินบนและการทุจริตทุกรูปแบบขั้นเด็ดขาด 2.2 In all their interactions and transactions with SP Group, SP Group requires the Suppliers to: ในการติดต่อทางธุรกิจและการท าธุรกรรมทั้งหมดกับ SP Group สิ่งที่ SP Group กาหนดให ้กับ คู่ค ้าคือ: 2.2.1 comply with all “Anti-Bribery Laws”, which is defined as: all applicable national, regional, provincial, state, municipal or local laws, rules, regulations, decrees and/or official government orders that prohibit bribery and corruption, such as the Singapore Prevention of Corruption Act (Cap. 241) คู่ค ้าต ้องปฏิบัติตาม “กฎหมายต่อต ้านการติดสินบน” ทั้งหมด ซึ่งมีความหมายว่า คือ: กฎหมายทั้งหมดทั้งในระดับประเทศ ภูมิภาค จังหวัด รัฐ เทศบาลหรือท ้องถิ่น รวมถึงกฎเกณฑ์ ระเบียบข ้อบังคับ พระราชกฤษฎีกา และ/หรือค าสั่งอย่างเป็ น 2 ทางการของรัฐบาลที่ห ้ามการติดสินบนและการทุจริต เช่น กฎหมายป้องกันการ ทุจริตของสิงคโปร์ (บทที่ 241) 2.2.2 never engage in any bribery or corruption; คู่ค ้าต ้องไม่เคยมีส่วนเกี่ยวข ้องในการติดสินบนหรือการทุจริตใดๆ 2.2.3 disclose any actual or potential conflict of interest between the Supplier and SP Group; and คู่ค ้าต ้องเปิดเผยถึงผลประโยชน์ทับซ ้อนที่เกิดขึ้นจริงหรือที่อาจเกิดขึ้นระหว่างคู่ ค ้าและ SP Group และ 2.2.4 provide full assistance to SP Group regarding any investigation into any breach or alleged breach of Anti-Bribery Laws in relation to the Supplier. 3. COMPLIANCE คู่ค ้าต ้องให ้ความช่วยเหลือ SP Group อย่างเต็มความสามารถเมื่อมีการสอบสวน กรณีการละเมิดหรือข ้อกล่าวหาว่ามีการละเมิดกฎหมายต่อต ้านการติดสินบนที่ เกี่ยวข ้องกับคู่ค ้า การปฏิบ ัติตามข้อกาหนด 3.1 If the Supplier fails to comply with this Supplier Code of Conduct, SP Group may, where applicable, suspend or terminate contract(s) with the Supplier, suspend any payment under contract(s) with the Supplier, report any offence to the appropriate government or regulatory authorities and/or pursue any remedy that is available to SP Group. หากคู่ค ้าไม่ปฏิบัติตามจรรยาบรรณคู่ค ้านี้ SP Group อาจระงับหรือยกเลิกสัญญาที่ท าร่วมกับ คู่ค ้า ระงับการชาระเงินใดๆ ภายใต ้สัญญากับคู่ค ้า (ถ ้ามี) รายงานความผิดต่อรัฐบาลหรือ หน่วยงานกากับดูแลที่เหมาะสม และ/หรือด าเนินการแก ้ไขใดๆ ที่ SP Group สามารถท าได ้ 3.2 SP Group, in its sole discretion, may debar Suppliers for criminal offences, ethics violations, poor performance, withdrawal of tenders or any other infringements as may be determined by SP Group. Debarred Suppliers will not be allowed to participate in any SP Group tenders during the debarment period. The debarment period typically ranges from 1 to 5 years, depending on the severity of the Supplier infringements. At the end of the debarment period, debarred Suppliers can apply to SP Group’s Procurement department to be qualified as an eligible tenderer again. SP Group ใช ้ดุลยพินิจของตนแต่เพียงผู ้เดียวในการยุติการท างานกับคู่ค ้าหากคู่ค ้ากระท า ความผิดทางอาญา ละเมิดจริยธรรม ท างานไม่มีประสิทธิภาพ ถอนตัวจากการประกวดราคา หรือการละเมิดอื่นๆ ตามที่ SP Group อาจกาหนด คู่ค ้าที่ถูกสั่งให ้ยุติบทบาทจะไม่ได ้รับ อนุญาตให ้เข ้าร่วมการประมูลใดๆ ของ SP Group ในช่วงระยะเวลาที่ถูกสั่งให ้ยุติบทบาท ระยะเวลาที่ถูกสั่งให ้ยุติบทบาทโดยทั่วไปจะอยู่ในช่วงตั้งแต่ 1 ถึง 5 ปี ขึ้นอยู่กับความรุนแรง ของการละเมิดของคู่ค ้า เมื่อสิ้นสุดระยะเวลาที่ถูกสั่งให ้ยุติบทบาท คู่ค ้าที่ถูกยุติบทบาทสามารถ ยื่นความจ านงกับแผนกจัดซื้อจัดจ ้างของ SP Group เพื่อเข ้าร่วมเป็ นผู ้เสนอราคาที่มีคุณสมบัติ เหมาะสมได ้อีกครั้ง 3 4. WHISTLEBLOWING POLICY นโยบายการแจ้งเบาะแส 4.1 Any Supplier who has reason to believe that an SP Group employee, or anyone acting on behalf of SP Group, has engaged or is engaging in bribery, corruption, illegal or any type of unethical behaviour, can promptly report the matter to SP Group's Head of Internal Audit via one of the following communications channels: คู่ค ้าใดๆ ที่มีเหตุผลให ้เชื่อได ้ว่าพนักงานของ SP Group หรือใครก็ตามที่ด าเนินการในนาม ของ SP Group ได ้มีส่วนร่วมหรือกาลังมีส่วนร่วมในการติดสินบน การทุจริต การท าผิด กฎหมายหรือพฤติกรรมที่ผิดจรรยาบรรณประเภทใดๆ สามารถรายงานเรื่องดังกล่าวต่อหัวหน ้า แผนกตรวจสอบภายในของ SP Group ได ้ทันทีผ่านช่องทางการสื่อสารอย่างใดอย่างหนึ่ง ดังต่อไปนี้: • Telephone: +65 6684 9178 โทรศัพท์: +65 6684 9178 • Email: whistleblow@spgroup.com.sg อีเมล: whistleblow@spgroup.com.sg • Postal Address: Head, Internal Audit, SP Group, 2 Kallang Sector, Singapore 349277 ที่อยู่ทางไปรษณีย์: Head, Internal Audit, SP Group, 2 Kallang Sector, Singapore 349277 4.2 A whistle-blowing complaint shall, to the extent possible, include the following information: ข ้อร ้องเรียนจากการแจ ้งเบาะแสจะต ้องรวมข ้อมูลต่อไปนี้ไว ้โดยละเอียดที่สุดเท่าที่จะท าได ้: • Where the whistleblower is employed or whistleblower’s relationship to SP Group; สถานที่จ ้างงานผู ้แจ ้งเบาะแสหรือความสัมพันธ์ของผู ้แจ ้งเบาะแสกับ SP Group • Date, time & place of the actions/ transactions; วันที่ เวลา และสถานที่เกิดการกระท าความผิด/ธุรกรรม • Identity and particulars of the parties involved; ข ้อมูลระบุตัวตนและรายละเอียดของฝ่ ายที่เกี่ยวข ้อง • Evidence substantiating the allegations; หลักฐานประกอบข ้อกล่าวหา • Any relevant information concerning the allegations; and ข ้อมูลที่เกี่ยวข ้องอื่นๆ ที่เกี่ยวกับข ้อกล่าวหา และ 4 • Contact details (to facilitate follow up queries). รายละเอียดการติดต่อ (เพื่อช่วยให ้ติดตามสอบถามเพิ่มเติมได ้) 4.3 Subject to applicable laws and regulations, SP Group will take reasonable steps to protect the confidentiality and anonymity of the whistleblower consistent with the need to conduct an adequate review. All whistleblowing complaints shall be dealt with independently, fairly and expeditiously. ภายใต ้กฎหมายและระเบียบข ้อบังคับที่เกี่ยวข ้อง SP Group จะด าเนินการตามสมควรเพื่อ รักษาความลับของข ้อมูล และจะไม่เปิดเผยตัวตนของผู ้แจ ้งเบาะแส เพื่อให ้สามารถด าเนินการ ตรวจสอบได ้อย่างครอบคลุม ข ้อร ้องเรียนที่แจ ้งเบาะแสทั้งหมดจะได ้รับการจัดการอย่างอิสระ ยุติธรรม และรวดเร็ว 4.4 SP Group encourages whistleblowers to identify themselves and provide their contact particulars. SP Group is committed to protect whistleblowers under its Whistleblower Policy. Further clarifications are often needed and helpful in facilitating investigations into the whistleblowing complaints. The ability to investigate depends on the sufficiency and quality of the information provided by the whistleblower. SP Group สนับสนุนให ้ผู ้แจ ้งเบาะแสระบุตัวตนและแจ ้งรายละเอียดการติดต่อกลับ SP Group มุ่งมั่นที่จะปกป้องผู ้แจ ้งเบาะแสภายใต ้นโยบายการแจ ้งเบาะแสการกระท าผิดของบริษัท ค าชี้แจงเพิ่มเติมมักจ าเป็ นและเป็ นประโยชน์ต่องานตรวจสอบข ้อร ้องเรียนที่ได ้รับแจ ้งเบาะแส การสอบสวนจะท าได ้ดีมากน ้อยเพียงใดต ้องพิจารณาว่าข ้อมูลที่ผู ้แจ ้งเบาะแสให ้ไว ้นั้นมี เพียงพอและมีคุณภาพหรือไม่ 4.5 Except for malicious whistleblowing, a whistleblower who makes a complaint shall be protected against any reprisal. If the results of an investigation show that the whistleblower acted maliciously or did not act in good faith or submits a whistleblowing complaint which he knows to be false, or without a reasonable belief in the truth and accuracy of the information, management will consider and take appropriate actions against the whistleblower. ยกเว ้นการแจ ้งเบาะแสจากผู ้ไม่ประสงค์ดี ผู ้แจ ้งเบาะแสที่ท าการร ้องเรียนจะได ้รับการคุ ้มครอง จากการตอบโต ้ใดๆ หากผลการสอบสวนพบว่าผู ้แจ ้งเบาะแสกระท าการโดยมีเจตนาร ้ายหรือไม่ ได ้กระท าการโดยสุจริต หรือส่งข ้อร ้องเรียนเพื่อแจ ้งเบาะแสซึ่งตนทราบดีว่าเป็ นเท็จ หรือไม่มี เหตุผลให ้เชื่อในข ้อเท็จจริงและความถูกต ้องของข ้อมูล ฝ่ ายบริหารจะพิจารณาและด าเนินการ ที่เหมาะสมต่อผู ้แจ ้งเบาะแส 5

Contact Us Online Enquiry Form SP Services - Enquiries on Utilities Account Open Electricity Market Select... Ticket Number I- Message* Attachment Upload your supporting documents [Optional] (Max 3 files, 4MB each. File type .pdf, .jpg, .jpeg, .png) Choose File No file chosen Contact Person* Contact Email* Contact Number* Utilities Account Number* Submit * denotes mandatory field By submitting this form, I hereby agree to SP Group to collect, use and disclose my information provided above, for the purpose of [i] responding to my inquiry, [ii] receiving relevant marketing information, and [iii] complying with all applicable laws and regulations, and business requirements, in accordance with SP Group's personal data protection policy at https://www.spgroup.com.sg/personal-data-protection-policy. Customers Billing & Retail To send us your written query, please click here Billing / Utilities Account Enquiries 1800 222 2333 Quality Service Manager 1800 235 2151 servicequality@spgroup.com.sg Open Electricity Market Enquiries 1800 233 8000 choice@spgroup.com.sg Gas Installation Appointments Click here to make an appointment. 1800 555 1661 Customer Service Centre HDB Hub 490 Lorong 6 Toa Payoh #09-11   HDB Hub Biz Three Lift Lobby 1 Singapore 310490   Opening Hours: Mon to Fri (8:30am to 6pm) Sat (8:30am to 1pm) Closed on Sun & Public Holidays Note: Issuance of queue tickets ends at 5pm on weekdays and 12pm on Saturdays. District Cooling & Heating Singapore District Cooling Enquries districtcooling@spgroup.com.sg Electric Vehicle Solutions EV Charging Solutions Enquiries 6916 7799 emobility@spgroup.com.sg Electricity, Gas & Solar Power Electricity Supply Interruption Electricity Service Centre (24-Hour Hotline) 1800 778 8888 Solar PV Enquiries powerfeedback@spgroup.com.sg Water Supply Interruption, Quality & Pressure Issues Public Utilities Board (24-Hour Hotline) 1800 225 5782 Worksite, Equipment or Service Quality Issues powerfeedback@spgroup.com.sg Gas Emergency Hotline 1800 752 1800 Replacement of Gas Meters +65 6671 7109 Residential Premises Gas Pipe Inspection Click here to make an appointment +65 6916 7940 gaspip@spgroup.com.sg Licensed Electrical Workers Purchase of Electricity Cable / Gas Pipe Plans +65 6916 5022 mea@spgroup.com.sg Installation / Replacement of Electrical Meters +65 6916 8555 +65 6671 7107 Endorsement of Substation Drawings +65 6916 8557 (East) +65 6916 8679 (West) Procurement of Transmission & Distribution Equipment & Cables +65 6916 8538 Technical Matters on Transmission & Distribution Equipment & Cables powerfeedback@spgroup.com.sg Search for Licensed Electrical Workers Click here to find a Licensed Electrical Worker. Notice for Commencement of Earthworks/ Registered Excavator Operator/Registered Earthworks Supervisor Applications +65 6916 5021 Training To reach Singapore Institute of Power and Gas for enquiries on training courses, you can email training-institute@spgroup.com.sg. Procurement To reach the SP Group Procurement team for enquiries on current/upcoming tender opportunities or technical support for the Supplier Relationship Management System, you can call +65 6916 8839 or email srmsupport@spgroup.com.sg. Careers To reach the SP Group Human Resource team for enquiries on job opportunities, scholarships or internships, you can email recruitment@spgroup.com.sg. Media Contacts For media related enquiries, please write to us here. Please note that your personal data may be shared with our partners and other relevant third parties - to enable them to follow-up and reply to you directly on your feedback. By provision of your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose. Mailing Address SP Group 2 Kallang Sector Singapore 349277

Utility Bill Avg_With Gas Utility Bill Average ($) for households with gas Premises Types Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 HDB 1-Room 78.99 81.28 87.54 87.29 84.83 81.86 87.86 87.69 83.11 84.19 79.07 78.29 HDB 2-Room 91.78 94.78 103.49 102.84 98.53 96.07 102.96 101.39 96.90 97.62 92.27 91.27 HDB 3-Room 115.94 120.33 132.29 128.10 124.29 121.74 129.94 128.83 123.83 123.57 117.18 114.72 HDB 4-Room 137.04 142.66 156.01 153.34 147.42 143.11 152.92 152.86 146.17 146.88 140.21 135.59 HDB 5-Room 144.16 151.97 165.19 162.85 156.27 149.96 161.67 162.41 156.08 156.45 149.31 142.48 HDB Executive 160.98 168.72 184.59 180.19 172.48 168.80 178.86 180.50 172.04 172.61 163.45 157.40 Apartment 163.04 179.66 198.71 191.52 184.01 175.50 181.94 191.11 186.36 183.84 175.37 163.41 Terrace 270.34 290.38 311.38 286.03 283.33 283.80 289.68 301.49 291.00 290.49 277.89 263.67 Semi-Detached 335.52 370.67 392.95 372.29 354.71 361.00 367.73 385.46 366.17 370.19 349.08 335.83 Bungalow 619.13 718.02 776.44 731.30 675.72 711.32 685.95 762.28 719.32 712.26 661.91 659.36 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff. Utility Bill Avg_WO Gas Utility Bill Average ($) for households without gas Premises Types Feb-24 Mar-24 Apr-24 May-24 Jun-24 Jul-24 Aug-24 Sep-24 Oct-24 Nov-24 Dec-24 Jan-25 HDB 1-Room 69.30 71.92 78.05 78.52 76.28 73.55 78.77 78.62 74.36 75.37 70.55 69.80 HDB 2-Room 82.23 85.21 93.42 93.59 89.84 87.41 93.80 92.26 88.22 88.72 83.62 82.58 HDB 3-Room 102.84 107.06 118.11 115.38 112.09 109.70 116.95 115.78 111.35 111.05 105.02 102.49 HDB 4-Room 120.97 126.03 138.53 137.64 132.74 128.46 137.02 136.76 130.76 131.35 125.25 120.76 HDB 5-Room 126.60 133.43 145.81 145.63 140.07 134.00 144.16 144.59 138.87 139.24 132.77 126.41 HDB Executive 142.35 149.14 163.91 161.79 155.45 151.54 160.36 161.59 153.95 154.44 146.15 140.37 Apartment 140.09 155.96 175.31 171.33 164.80 156.02 161.06 169.18 164.23 161.75 154.01 142.43 Terrace 243.21 259.98 282.50 262.69 259.01 258.83 264.59 274.69 263.93 263.37 250.88 239.06 Semi-Detached 305.12 337.24 359.90 342.81 328.12 331.78 338.46 354.82 336.52 340.26 319.77 307.20 Bungalow 570.77 662.48 717.39 678.65 633.29 661.40 638.62 711.71 667.03 661.57 617.06 610.72 Note: The figures exclude electricity charges for PAYU customers and customers who are not purchasing electricity at the regulated tariff.

Media Statement Electricity Supply Disruption ELECTRICITY SUPPLY DISRUPTION Singapore, 18 September 2018 – Electricity supply to parts of Singapore was disrupted at about 1.18 am today. Supply was fully restored within 38 minutes, by 1.56 am today. (Timing updated) We apologise for the inconvenience caused and thank the public for their patience. About 146,797 residential and commercial customers were affected. Our officers were immediately deployed to the affected areas and our priority was to restore supply as safely and quickly as possible. The areas affected were Boon Lay, Choa Chu Kang, Clementi, Jurong, Pandan Loop, Aljunied, Geylang, Tanjong Rhu, Mountbatten, Kembangan, Bedok, East Coast, Ang Mo Kio, Bishan, Thomson, Mandai, Admiralty, Sembawang and Woodlands. In our preliminary findings, the disruption was due to partial loss of supply from two power generation units. Our investigations are ongoing.

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SP Group, ASB link up on electric vehicle charging network Toh Ting Wei Energy provider SP Group has partnered with Ascendas-Singbridge Group (ASB) to install electric vehicle charging points in the latter’s buildings, the two companies announced yesterday. As part of the partnership, 24 high-speed chargers have been installed in six of ASB’s buildings – Hyflux Innovation Centre, Corporation Place, Techlink, Techplace I, The Capricorn and The Kendall. Half of the charging points are 43kW alternate current (AC) chargers and the other half comprises 50kW direct current (DC) chargers. These can power up a mid-sized electric car within an hour, compared with six to eight hours via household chargers. At an event announcing the partnership at Hyflux Innovation Centre, SP Group chief executive Wong Kim Yin said: “(The partnership) provides more convenient locations for our charging services, and will accelerate the adoption of green mobility in Singapore. “We look forward to working with ASB to roll out more highspeed charging points in their properties in the months ahead.” ASB said it has plans to install electric vehicle charging points in more of its buildings, such as at Infinite Studios in Mediapolis and 5 Science Park Drive, by the end of the year. The chargers on ASB’s properties are part of the SP’s first batch of 38 charging points, which was announced earlier in January. The other 14 charging points are located at Singapore Polytechnic and Alexandra Technopark. They are the first of 1,000 charging points SP aims to launch by 2020. Users can locate and access available charging points via the SP app, which can be downloaded from the iTunes App Store and Google Play. Currently, rates are 41.4 cents and 47.3 cents per kWh for its AC and DC chargers, respectively. At these rates, SP has said electric car drivers will see “at least 50 per cent cost savings” compared to those who drive comparable petrol-powered models. More partnerships are likely to be in the works. SP Group head of strategic development Goh Chee Kiong said: “We are talking to a big number of premise owners. We are hopeful that more will be signing up soon.” SP’s Mr Wong said the partnership could be a step forward in Singapore becoming the first city in the world with predominantly electr ic vehicles. He said: “We can be very quick in deploying infrastructure that will serve everybody, compared to any other country or city.” He also told The Straits Times: “If there are opportunities to do the same (implement electric vehicle charging solutions) overseas, we would of course take the opportunity.” twtoh@sph.com.sg Mr Wong Kim Yin, SP Group chief executive officer, and Mr Manohar Khiatani, deputy group CEO of Ascendas-Singbridge Group, launching a high-speed electric vehicle charging station yesterday that will enable users to charge their electric vehicles at the Hyflux Innovation Centre in Bendemeer Road. ST PHOTO: ALPHONSUS CHERN Source: The Straits Times © Singapore Press Holdings Limited. Permission required for reproduction”.