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Customers

Billing & Retail

Billing / Utilities Account Enquiries

Click here to tell us more about your enquiry.

1800 222 2333

Quality Service Manager

1800 235 2151

servicequality@spgroup.com.sg

Open Electricity Market Enquiries

1800 233 8000

choice@spgroup.com.sg

Gas Installation Appointments

Click here to make an appointment.

1800 555 1661

Cooling & Heating

Singapore District Cooling Enquiries

districtcooling@spgroup.com.sg

Customer Service Centre

HDB Hub
490 Lorong 6 Toa Payoh #09-11  
HDB Hub Biz Three Lift Lobby 1
Singapore 310490

Available Services:
- Commercial & Residential Applications
- Payment Arrangement
- Billing Enquiries
- PAYU-related Transactions
- Cashier Payments
- Quotation Payments
- Cash Refund Collection
- Supply and Consumer Connection Agreement Submission for Supply Application

Opening Hours:
- Mon to Fri (8:30am to 6pm)
- Sat (8:30am to 1pm)
- Closed on Sun & Public Holidays

Electricity, Gas & Solar Power

Electricity Supply Interruption

Electricity Service Centre
(24-Hour Hotline)

1800 778 8888

Gas Supply Interruption, Leakage & Pressure Issues
City Energy (24-Hour Hotline)

1800 752 1800

Water Supply Interruption, Quality & Pressure Issues
Public Utilities Board (24-Hour Hotline)

1800 225 5782

Worksite, Equipment or Service Quality Issues

powerfeedback@spgroup.com.sg

Solar PV Enquiries


powerfeedback@spgroup.com.sg

Replacement of Gas Meters


+65 6671 7109

Licensed Electrical Workers

Licensed Electrical Workers

Purchase of Electricity Cable / Gas Pipe Plans

+65 6916 5022

mea@spgroup.com.sg

Installation / Replacement of Electrical Meters


+65 6916 8555
+65 6671 7107

Endorsement of Substation Drawings

+65 6916 8557 (East)
+65 6916 8679 (West)

Procurement of Transmission & Distribution Equipment & Cables

+65 6916 8538

Technical Matters on Transmission & Distribution Equipment & Cables

+65 6471 5710 (Transmission)
+65 6471 5720 (Distribution)

Search for Licensed Electrical Workers

Click here to find a Licensed Electrical Worker.

Notice for Commencement of Earthworks/ Registered Excavator Operator/Registered Earthworks Supervisor Applications


+65 6916 5021

Training

To reach Singapore Institute of Power and Gas for enquiries on training courses, you can email training-institute@spgroup.com.sg.

Procurement

To reach the SP Group Procurement team for enquiries on current/upcoming tender opportunities or technical support for the Supplier Relationship Management System, you can call +65 6916 8839 or email srmsupport@spgroup.com.sg.

Careers

To reach the SP Group Human Resource team for enquiries on job opportunities, scholarships or internships, you can email recruitment@spgroup.com.sg.

Media

To reach the SP Group Communications team, you can email media@spgroup.com.sg.

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Mailing Address

SP Group
2 Kallang Sector
Singapore 349277