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Customers

Billing & Retail

Billing / Utilities Account Enquiries

Click here to tell us more about your enquiry.

1800 222 2333

Quality Service Manager

1800 235 2151

servicequality@spgroup.com.sg

Open Electricity Market Enquiries

1800 233 8000

choice@spgroup.com.sg

Gas Installation Appointments

Click here to make an appointment.

1800 555 1661

Cooling & Heating

Singapore District Cooling Enquiries

districtcooling@spgroup.com.sg

Customer Service Centre

HDB Hub
490 Lorong 6 Toa Payoh #09-11  
HDB Hub Biz Three Lift Lobby 1
Singapore 310490

Available Services:
- Commercial & Residential Applications
- Payment Arrangement
- Billing Enquiries
- PAYU-related Transactions
- Cashier Payments
- Quotation Payments
- Cash Refund Collection
- Supply and Consumer Connection Agreement Submission for Supply Application

Opening Hours:
- Mon to Fri (8:30am to 6pm)
- Sat (8:30am to 1pm)
- Closed on Sun & Public Holidays

Electricity, Gas & Solar Power

Electricity Supply Interruption

Electricity Service Centre
(24-Hour Hotline)

1800 778 8888

Gas Supply Interruption, Leakage & Pressure Issues
City Energy (24-Hour Hotline)

1800 752 1800

Water Supply Interruption, Quality & Pressure Issues
Public Utilities Board (24-Hour Hotline)

1800 225 5782

Worksite, Equipment or Service Quality Issues

powerfeedback@spgroup.com.sg

Solar PV Enquiries


powerfeedback@spgroup.com.sg

Replacement of Gas Meters


+65 6671 7109

Licensed Electrical Workers

Licensed Electrical Workers

Purchase of Electricity Cable / Gas Pipe Plans

+65 6916 5022

mea@spgroup.com.sg

Installation / Replacement of Electrical Meters


+65 6916 8555
+65 6671 7107

Endorsement of Substation Drawings

+65 6916 8557 (East)
+65 6916 8679 (West)

Procurement of Transmission & Distribution Equipment & Cables

+65 6916 8538

Technical Matters on Transmission & Distribution Equipment & Cables


+65 6916 9590

Search for Licensed Electrical Workers

Click here to find a Licensed Electrical Worker.

Notice for Commencement of Earthworks/ Registered Excavator Operator/Registered Earthworks Supervisor Applications


+65 6916 5021

Training

To reach Singapore Institute of Power and Gas for enquiries on training courses, you can email training-institute@spgroup.com.sg.

Procurement

To reach the SP Group Procurement team for enquiries on current/upcoming tender opportunities or technical support for the Supplier Relationship Management System, you can call +65 6916 8839 or email srmsupport@spgroup.com.sg.

Careers

To reach the SP Group Human Resource team for enquiries on job opportunities, scholarships or internships, you can email recruitment@spgroup.com.sg.

Media

To reach the SP Group Communications team, you can email media@spgroup.com.sg.

Please note that your personal data may be shared with our partners and other relevant third parties - to enable them to follow-up and reply to you directly on your feedback. By provision of your personal particulars, you are deemed to have provided your consent to the collection, use or disclosure of your personal data for this purpose.

Mailing Address

SP Group
2 Kallang Sector
Singapore 349277