Moving into a new home can be exciting, but it can be one of the most stressful life events. Let us help you lower your stress level by getting you prepared for what you need to know and what you need to do with your utilities account.
For HDB Build-To-Order (BTO) flats, turn-on appointments are not needed as electrical and water supplies are pre-turned on.
For HDB resale flats and all other residential properties, the account holder or a representative must be present during the turn-on appointment. Our technicians need access to the property to conduct a safety inspection before supplies are turned on.
Click here to reschedule your supply (electricity and water) turn-on appointment, subject to availability of time slots.
Gas supply turn-on is done separately by City Gas. Call 1800 555 1661 to make an appointment, after receiving confirmation on your account opening.
Important: If you are planning to buy electricity from a retailer, you must still open an SP Utilities account first before making the switch.
It is not compulsory for you to switch to a retailer. You can remain with SP Group to buy electricity at the Wholesale Electricity Price or at the regulated tariff.
To sign up with the retailer of your choice, you do not need to close your SP accounts to do the switch.
If your retailer bills you via SP Group: There is no change to your billing arrangement. You will continue to receive one bill for both electricity and non-electricity charges.
If your retailer bills you directly: One bill is from your retailer for your electricity charges. You will need to set up new GIRO or credit card arrangements to pay for your electricity bill. The other bill from SP Group is for your non-electricity charges (water, town gas, refuse collection).
And if for some reason, the retailer can no longer serve you, your account will automatically be transferred back to SP Group without discontinuing your supply.
Important: SP Group only requires the retailer to submit your SP Utilities account number, account holder’s name and postal code for verification to transfer your electricity account to the retailer. Do practice care and due diligence when giving out your personal data.
Meters are read once every two months. On months where meters are not read, we estimate your bill based on the average daily usage between your last two actual reads. The bill is adjusted when we next read your meter.
To be billed accurately on your actual consumption, we strongly encourage you to submit your own meter readings via:
SP Utilities App— You can submit your meter readings three days before and up to 5pm on your scheduled meter reading date.
Whatsapp — Submit a photo of the meter (clearly reflecting the meter reading and meter number) to us at +65 8482 8636.
If you are moving to a new home, please close the existing account and open a new one. Unfortunately, each account is tagged to a unique property and we are unable to transfer your existing account to your new home.
Your security deposit will be used to offset the final charges. Any credit left in your account may be transferred to other accounts with outstanding charges under your name before the final balance is refunded to you.
The final balance, if any, will be refunded to your GIRO account or mailed to you by cheque, within a month.
GIRO arrangement will automatically cease after the final charges have been deducted.
CityGas charges a termination fee of S$32.10 and separate gas appliance disconnection fee will be charged if applicable.