Our goal is to make processes convenient and efficient for all customers. SP will facilitate customer transfers between retailers and offer retailers one-stop utilities billing and call centre services.
As the Market Support Services Licensee, SP continues to provide services such as:
There are three simple steps to change to a retailer.
1: Shop around and check out the price plans that retailers offer. For a start, you can compare their standard price plans here to find one that best meets your needs.
2: Contact your preferred retailer and ask for more information on the price plan you are interested in. Look out for contractual terms such as the contract duration, payment terms, security deposit, early termination charges and auto-renewal clauses.
3: Sign up with your preferred retailer, who will then work directly with SP Group to perform the switch for you. Consumers will continue to be eligible for U-Save rebates no matter which electricity retailer you switch to.