Our goal is to make processes convenient and efficient for all customers. SP will facilitate customer transfers between retailers and offer retailers one-stop utilities billing and call centre services.
As the Market Support Services Licensee, SP continues to provide services such as:
There are three simple steps to change to a retailer.
1: Shop around and check out the price plans that retailers offer. For a start, you can compare their standard price plans here to find one that best meets your needs.
2: Contact your preferred retailer and ask for more information on the price plan you are interested in. Look out for contractual terms such as the contract duration, payment terms, security deposit, early termination charges and auto-renewal clauses.
3: Sign up with your preferred retailer, who will then work directly with SP Group to perform the switch for you. Consumers will continue to be eligible for U-Save rebates no matter which electricity retailer you switch to.
Do I need to close my existing account with SP Group before switching to a retailer? No, you do not have to close your existing account. Your retailer will work directly with SP Group to make the switch for you.
When will my security deposit be refunded after I have switched to a retailer? Your security deposit is divided between your electricity and non-electricity accounts. 65% of your security deposit is allocated to your electricity account, which will be used to offset any outstanding charges with SP Group. The balance, if any, will be used to offset future non-electricity charges.
I received a message informing me to submit meter reading upon switching. Is it compulsory for me to submit and how do I submit? It is recommended to submit your own meter reading upon switching to ensure that your bill reflects your actual consumption. Otherwise, your first bill with the retailer will be estimated based on your previous electricity consumption. Upon switching, you can submit your meter reading via the Open Electricity Market website or through the SP Utilities app.
Why am I being billed twice? I’ve switched to a retailer. You will receive two bills upon switching to a retailer – one from your retailer for your electricity consumption, and another from SP Group for water, gas and refuse. However, if your chosen retailer partners SP Group for billing-on-behalf services, you will receive one consolidated bill for electricity, water, gas and refuse.
Is an AMI meter chargeable and when will my meter be changed? All electricity meters will be changed to AMI meters progressively. If you wish to opt-in for an AMI meter before that, there is a charge of $40 (excluding GST).